Best Repair Your Air Conditioning System in Phoenix AZ

Charlie was prompt, highly skilled and performed the repairs in the same day! this was a leaking coil, not an easy repair in my rooftop unit. he replaced the coil, tested, serviced and completed in one day, and that included having to travel across the valley to get the needed parts. all in all, extremely satisfied with company response and action, from the initial phone call (thanks Kathy) to completed.

After a debacle with my Home Warranty back in August, my HVAC was replaced in September, only to discover, the service provider (not Penguin) did not install it correctly, and the heat would not cycle on, now in December.Penguin Air to the rescue, Jimmy B area supervisor and Anthony quickly diagnosed the issues with installation and had me back in service same day.Jimmy B met with me and showed me the issues and discussed repair that would be performed so that I understood. He was courteous, empathic and efficient. I appreciate his attention to detail and customer service.Thank you Jimmy B for the service call today, Happy Holidays!Matt

Ian Flood was awesome! He was courteous, very knowledgeable and answered all my questions. He got right to work on my AC unit and solved the problem. Hobaica is lucky to have Ian on their team.

Our unit was leaking water from the pvc drain pipe. Called Company on a Saturday and they had a service tech out by Monday. Ty/Ray came out; gave us an estimate which was reasonable and fixed our problem. No more leak. Great service. We also use their twice a year service maintenance program. Keeps our unit running smooth. Thanks. D

November 02, 2022

Ivan did a maintenance tune up on my heater/furnace today. He went up on the attic checked the furnace to make sure everything was working, afterwards he went outside and checked out the two units. When he was done he explained what he did and how yearly maintenance will extend the life of the Heater and A/C. Would highly recommend Ivan and Desert Diamond.

May 16, 2022

Ryan Crutchley did a maintenance tune up on my two A/C units. Checked both units outside and then went up on the attic to check the unit there. Afterwards he explained what he found (everything checked out good) made some recommendations but didn't pressure me with a sales pitch just pointed out things for the long run. He was very professional and emailed me his report with his findings, complete with photos, Highly recommend him.

Ok I may have spoken to soon after Crutchley left the A/C stopped working so I called Desert Diamond and they did the right thing by sending over Ivan Flores. Flores went up the attic, located the problem and corrected whatever mistakes were made earlier. He came down and told me he got one of the units working but the other one was still down. He went outside, checked the unit there, then went back up the attic and got the other one working. Flores did an excellent job and is very knowledgeable, if my A/C ever breaks down I hope they send him. No I wasn't charged for the second trip (came at 7:30 pm) and yes I still plan to use Desert Diamond. They've serviced my A/C for the past several years with no problems and have always been very professional and fair priced. Again my thanks to Ivan Flores

11-02-

Moises came to my house to fix my AC and fixed it super fast I 100% recommend!

Q Perez came to do my annual heating check up through your Sadie Guard Dog program. He was polite, knowledgeable, and very personable. As I am recovering from surgery and less than mobile, I appreciate how hè was very accommodating about my situation. The total bill today came to $0.00 because of the super Sadie membership! Bless you for this program!!!

Jared was very knowledgeable about his work. He had to replace the electrical board twice because the first one was faulty. He gave good information on what he was doing!
Nice guy! He did a great job!

Chase the technician has been around 3 different homes that we owned and has been out even on a holiday he is so essential to us!!!

Sun Devil has been great, we have used them twice now and both times Gerardo and his team have been ultra responsive for us. This is a great company to work with and I can’t recommend them enough!

I called Four Seasons for the first time when my AC unit went down during the summer. They were so pleasant and understanding. They sent Jorge G out that same day and had my AC working in no time. He was so nice and professional. He was able to explain everything to me to where I could understand. Yesterday, I had Chris G out to maintain my unit for the winter and he was also so professional and friendly. I would recommend this company to everyone! They are wonderful, from the office staff to the technicians. Thank you!

Miles arrived on time and was a very knowledgeable and friendly technician. He checked out both systems and said everything was working well. I have used this company for many years (decades) and love their expertise, honesty and integrity. They know how to fix what's broken and never try to sell you something you don't need.

I’m trying to keep my mom and her own home and not send her to the nursing home like the rest of the family wants to the heating and air worked fine over the summer. The unit is 15 years old. I can’t afford a new unit but Nic was very kind and wonderful to come up and check and make sure my thermostat was correctly put on by me and he fix the wires. He was wonderful. He’s not sure what’s going on with my unit on top of my mom‘s house I don’t really think that any of us can afford a brand new unit so if there’s nothing you can do about the heat I know the air works. I’ll just have to keep her with me in the winter time I guess I don’t know but I love Nic and the service and you guys were great so I wanted to let you know that thank you

I’m writing about my experience with King Mechanical to save people from the expensive and frustrating mistake I made by hiring Frank Marquez and his company, King Mechanical, to install a new Trane AC unit at my home.

I paid King mechanical over +$5K cash to replace my AC unit. A contractor working outside heard the loud clattering noise the HVAC unit was making and commented that something was wrong with my brand new AC unit. The owner of King Mechanical, Frank Marquez, was called. Marquez said he would send someone to evaluate the banging noise in the new unit. One month later, King Mechanical had not sent a technician to my home or even contacted me about making an appointment. Multiple calls over multiple months with the same result. He would promise to evaluate the loud banging sound on my brand-new unit. Then he would not show up. By this time, I was upset. I had a faulty AC unit and was asking for a service call from the company that I paid a significant amount of money to install. King Mechanical would not even send a tech to check on the problem.

After 10 months of calling and texting without replies or responses from the owner of King Mechanical, I sent a certified letter. Only then was a repair tech sent out and he confirmed that the AC unit should not be making any noise as he heard. A month later, King Mechanical came out to “repair” my brand new AC unit.

A little over 4 months later I woke to a constant, loud banging sound while the unit was running. I went outside and recorded a video and sent it to the owner, Frank Marquez. Something had broken loose and was banging around inside the unit. This is in the middle of the Arizona summer with 115-degree heat. (see video)

Marquez’s response? “I’m booked out for 2 days. I can't drop everything for you”. What? In the text exchange, he repeated that he takes care of his customers and he stands behind his manufacturers.

Two days later at 2 am the unit completely exploded. I had no AC with a house full of kids. He stopped responding at all.

I reported him to the Contractors board. By the way, an inspection by the Contractors' Board takes 3 to 4 weeks. I obviously couldn't live with a broken AC unit in August in Phoenix that long. I had to pay a second HVAC company $2000 to repair the faulty AC unit installed and the substandard repair work performed by King Mechanical and Frank Marquez.

The Contractor Board inspector said he couldn't evaluate King Mechanical's work because of the emergency repair work. Frank then told me he wouldn't honor any warranty for the unit he installed. What a shock! I guess he felt more confident he wouldn't get in trouble for his shoddy install and repair.

The most troubling part of hiring King Mechanical to install the HVAC unit in my Phoenix home is that throughout this whole ordeal, the owner of King Mechanical had no feelings of obligation to the new HVAC unit he installed or the damage his repair caused. King Mechanical would not even schedule an emergency repair when his AC unit completely broke down. He knew I had 4 children in my home in the sweltering heat of summer. He wouldn't return my texts or calls. ( see video)

I expected a reliable AC unit and a company who stands behind their product and their service. Arizona has many HVAC companies that place quality products, provide quality service to their customers after they get paid. These companies make AC repairs that will not destroy the AC unit. King Mechanical is NOT one of these companies. When my King Mechanical AC install did not go right, the owner would not make it right. When the AC unit broke down, he would not help. In fact, the owner of King Mechanical NEVER responded unless he thought he was going to get in trouble.

Frank Marquez will take your money and disappear. King Mechanical does not stand behind its workmanship. Do not make the expensive mistake of hiring King Mechanical for HVAC repair and AC installation in Phoenix.

Professional, neat, friendly. Would recommend them anytime.

Amazing company. Glad I chose them. They are very professional and great at regular maintenance. Very happy with them

Response time was amazing! Price was $2000 less than a quote from another HVAC Co.

Showed up on time, did the job and left the place clean!

Kaleb was here for the first time today. He introduced himself and then got busy. He kept us informed of his progress and reviewed his work when he finished. He was polite and thorough, and we would appreciate having him back again.

We have in the past had Stephen as our technician and that is why when we called this time we specifically asked for him. He is thorough in his checking our unit and takes time to explain how our system works. We very much appreciate and trust him as our technician.