Description
"Hays Cooling, Heating & Plumbing has been providing quality service, repair, and installation services for Residential HVAC and Plumbing customers along with Lite Commercial projects in the Phoenix Valley since 2001. Family owned and operated, our company takes pride in listening to each customer and ensuring they have the perfect HVAC and Plumbing solution for their home. If your HVAC unit or plumbing systems are inoperative, or its just time for a replacement, we will provide a consultation on the best possible solution for your home. Get Your Questions Answered Immediately! Call: 602-482-0229 Service, Repair, Maintenance & Installation for: Air Conditioning • Heating • Plumbing"
SERVICES
A/C system maintenance, A/C system repair, Cleaning, Ductless heating and A/C services, HVAC duct and vent installation, HVAC duct and vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Repair HVAC, Thermostat repair, Ventilated ceiling repairs, 24/7 Emergency, Ac Tune, Air Filters, Air Flow, Air Scrubber, Clogged Sink, Cooling Equipment, Dependable Service, Drainage Issues, Evaporator Coil, Gas Furnace, Gas Leak, Gas Line Leaking, Gas Line Repairs And Replacement, Heat Pump Inspection, Heat Pump System, Heater Equipment, Heating And Cooling, Hvac Installers, Hvac Tune, Maintenance Agreement, Maintenance Inspection, Needed Repair, Refrigerant Leak, Regular Maintenance, Residential And Commercial, Service Calls, Service Solutions, Service Telephone, Sink Repair, Water Purification System, Your Ac System, Plumbing services, Sewer repair, Sump pump repair, Water heater repair,
Reviews
We have used Hays Cooling Heating & Plumbing for several years and they continue to exceed expectations! They are honest, on time, great to great work, and explain things fully. Our A/C unit went out this summer and we got 3 bids. Knowing Hays provides excellent service, I thought their bid would have been the highest, but it was the best priced as well! They came out and got things running temporarily until they could order and install a new unit (a couple of days later). They also have a great maintenance plan to keep things checked out for both Fall and Spring. Richard came out today and did a great job with our Fall checkup. I highly recommend Hays Cooling Heating & Plumbing!
Jennie Richau
5 months ago
Shout out to Brett and Jeremy for doing a great job replacing/repairing my old cast iron drain line. Undoubtedly it wasn't the most fun job they've ever been assigned to, yet they were super upbeat and professional. Hays saved me thousands of dollars by putting in the tedious effort it took to get the repair approved and paid for by my warranty company. They even put my yard back together as if they never had to put a huge hole there! The admin staff was great as well, and kept me informed during the whole process of working with the warranty company. Super happy with my experience.
Jeremy is great! I needed a shower valve replaced so I called in the morning and was scheduled for same day service. The job of getting the old valve out was challenging, but he resolved the issue and replaced the valve. He showed up on time and was courteous. The price I paid was very fair for the work performed. If I have any future plumbing needs I’m calling Hays.
Assaf Lowenstein
6 months ago
Needed to replace a 5 ton, 13 years unit with a high efficiency, high seer to save on electric cost. I knew these units are not cheap but got a great price. Aaron came for an estimate and sizing the work, did an excellent job explaining the work needed,costs and benefits. Scheduled with the office the install a few days later. Work was very clean.Small repairs was made yesterday. Overall great experience, highly recommended.
Susan Rodriguez
6 months ago
Exceptionally professional. Hays sent Dan, Chad and Stephan to break down my old unit, inside and outside and install my new Trane. They were fast, friendly and efficient. A couple of weeks later, they sent another tech (he was also friendly and professional but can't remember his name) out to completely test the unit to make sure all was well. In the meantime, my other old unit leaked upstairs and a tech named Ideal was sent out and went to great lengths to help get it fixed. All in all, Hays has been wonderful. You pay for what you get, but you get great service and techs that you feel comfortable with, in your home.
Ideal with Hayes was amazing! He came out for a A/C check-up and noticed the starter that was installed a little over a year ago was not functioning properly so he replaced it (outside of warranty) at no cost. He was polite and super helpful. Will definitely be using Hayes again!
Hays did a fantastic job with our service water line replacement. This was a tough job and they were able to complete it quickly and professionally. I definitely recommend them. Also if you have a house that is around 15-20 years old, consider getting a warranty for the service water line between the meter and the house. Especially in Mesa where water bills are higher than power bills.
I was reffered to them by another plumbing contractor that I work with.Jared with Hays came out tried to repair old unit, the unit was just to old. He assessed gave a good quote, 3 days later we have cool air.I will be recommending Hays to clients and friends
I have used Hayes Cooling and plumbing for years at my work. Randy and Bret and Jason are the best in the business. By far. Nobody better in the valley. Professional experience every time. Quick and efficient. Never have they walked away with job not done.
I have been using this company for years for maintenance of my air conditioning system. Recently I had to replace my system and everyone in the company was extremely kind, informative, professional and patient during this whole process. It was a very large investment like we all know but now my home is good for many years to come.
Carlotta Gibbons
3 months ago
The price quoted was very reasonable and fair. The installation team was on time and worked together well. They were very respectful of property and cleaned up before leaving. I would highly recommend them to anyone needing repairs or a new installation.
2 units Variable heat pump Installation. Aaron Hoberg was very knowledgeable of the systems and their application to my home.The teams were on time. They were very neat (tidy) friendly and courteous.They paid exceptional attention to detail with an objective of long term success and performance. There was some rerouting of lines to accomodate the new systems. This need was recognized and executed impressively. I would highly recommend and refer Hays to friends and family.Rob Cain
Jason Thuneman
4 months ago
I run construction projects for a living, so my expectations for vendors/contractors are extremely high. I did a big remodel on my house, and it required moving one AC unit to the opposite side of the house to replace an older unit, then install a new unit on the main house and red-duct almost the entire home- so it was a really big job overall. I had used a previous contractor for my HVAC work, but wasn't entirely happy with them, so I had several other vendors over to the house to look at the job and give me estimates. Hands down I was impressed with the rep from Hay's (Aaron), as he spent several hours looking at the job in great detail, asked great questions, and with no-doubt I knew he understood exactly what the job was. He followed up with a very accurate quote describing the work to be done, and I decided to move forward with them on the project. BEST DECISION EVER!The entire installation team was totally professional, easy to talk with, had great communication throughout the project, kept things clean along the way, and knocked the job out in 3 days. Never once an issue, we worked through several little changes without asking for more money, and I couldn't be happier with the final product.HIGHLY RECOMMED! They will be the only one I ever call for my HVAC needs.
Mark Luttinen
3 months ago
Charlie was prompt, highly skilled and performed the repairs in the same day! this was a leaking coil, not an easy repair in my rooftop unit. he replaced the coil, tested, serviced and completed in one day, and that included having to travel across the valley to get the needed parts. all in all, extremely satisfied with company response and action, from the initial phone call (thanks Kathy) to completed.
If I could ga given more than 5 stars I would have. Absolutely the best experience from the first phone call to the installation I couldn’t have been treated and informed every step of the way. On time as promised and every step was explained in detail. I will definitely use and recommend them in the future
Josh, the Hays technician, was phenomenal. He was performing the one year maintenance on the units we had installed last October. He had to track down a small refrigerant leak, found it, repaired it and added the missing refrigerant. Had he not followed up on the small leak, we could have some serious compressor damage next summer!! Thanks again to Josh and HAYS for an excellent job.
Middie Kerins
3 months ago
The service tech came out to service my heating units was efficient, professional, and his name was Ideal. Prior services the people did very good jobs, am happy with Hayes.
Service tech, Richard Rustin, arrived on time and did a comprehensive check of our heating system. Richard was very professional and personable.
I contacted them to have a water conditioner system installed. They came out in a day and provided a free estimate .I scheduled work. They were on time. Fast, Efficient and did a great job. When he left, the area was clean .A really professional company!
Eric Peterson
4 years ago
Nick from Hays Cooling Heating & Plumbing is a rock star! The valves for the hot and cold water on my washer disintegrated when I went to install a new washer. No way to replace on my own, so I asked a plumber I knew (retired) who he recommended. Hays. No question. They arrived on time and with all tools to fix in less than 30 minutes. Amazing. Top notch workmanship, and even tried to save me the emergency fee with a fix over the phone that might have worked, but sadly didn’t in my situation. So glad I called Hays!
Richard Zasada
2 months ago
Roger did a wonderful job, was very polite and informative.
Roger made sure to show me the proceed and results of the work preformed.
Thanks Rick
Sandra Coleman
8 months ago
Paul, Russ, Chad, Dan and Stefan are very professional, honest, thorough and passionate about their work. They worked on my A/C, and they did such a great job. If you want GREAT WORK done on your A/C, HAYS is the company for you. Between Jenifer setting you up an appointment to the guys that come to your house, you will receive the best customer service ever! I won't ever use any other company again.Thank you all againCookie
Excellent professional services provided by Matt Stearns. I really appreciated the quality and service provided by Matt and the team at Hayes.
Mary Lucking
9 months ago
We've been using Hays for years to take care of our two older AC units. Every interaction with the company has been friendly, professional, and very helpful. We're on their maintenance plan and have been very happy with it. Today we called in the late afternoon, and they had a technician out within three hours. Charlie solved the problem quickly, explained our options going forward, and answered all our questions.
Sherri Parmenter
3 months ago
We have a Hays maintenance agreement that includes an inspection of our air conditioner twice a year. My husband called yesterday and a technician was scheduled for today. Technician called to tell us he was on the way. Knocked on the door to tell us he was here, I heard some footsteps on the roof, then he knocked on the door again to say he was done and everything was fine.
Leslie Blakely
7 months ago
Austin, came out to check for a possible leak. He was professional, knowledgeable and very helpful. I highly recommend their services. I will start using them as my regular plumber going forward.
I am so happy with my Hays experience(s). Had a clog in my line and my A/C was dripping water out of the ceiling!!! “Ideal” came to my rescue and had it fixed in no time. He was courteous, professional and explained to me what needed to be fixed. Excellent service! Thank you Ideal!!
gregory donner
8 months ago
The technician (Anthony) who serviced the A/C unit was not only extremely professional, but also very detailed in terms of what the issues might be and how to solve them. He took the time to explain in a very simple way and always had a smile on his face even in the high temperatures outside. The people scheduling the service were just as friendly and professional. Extremely accommodating and receptive to getting a technician out immediately. I would rate the entire company a 10 out of 10. But, especially Anthony...
Prompt, Professional, Personable. They replaced a leaking garbage disposal and saved me about $250 over the price I'd been quoted by one of their well-known competitors!
I'm very pleased.
Vela Anguelova
6 months ago
Hays scheduled my services the same day, arrived within the committed window and fixed the issue immediately. The service person was friendly, professional, knowledgeable, and answered all of my numerous questions. Extremely satisfied with Hays. Thank you!
Margaret Estrada
4 months ago
Very professional company I had an AC install last year. I just had my maintenance check yesterday . The young man that came was very professional and not once but twice had asked me if I had any questions or concerns. Thank you again for your service
Jessica Spiller
6 months ago
As always, Hays is amazing! Our techs are consistently friendly and professional. The service is consistently on point and they are fair. We are very pleased with Hays and so happy we chose to go with them for our AC needs.
Gale Candaras
11 months ago
From the women who work the phones to the gentleman (Austen) who did the maintenance, the Hays personnel are excellent. Clean, knowledgeable, on-time--all in all, very professional. They were recommended by my neighbor, who was very satisfied. My experience wa a very positive one as well. I will definitely try them for plumbing and hope their plumbers are as good as the A.C. person was.
I can't say enough positive things about Hays. Everyone who has helped us over the years has been very easy to work with and helpful. Today, our A/C went out, and within a couple of hours, Hays arrived to address the issue. Their technician, Roger, was incredibly nice and helpful. He fixed the problem quickly and cool air is once again blissfully swirling through the house. Roger provided exceptional service, and I heartily recommend him (and others at Hays). Many thanks to Hays.
Mark Kimball
8 months ago
Our shower hot and cold handles were leaking. Austin did a great job with both handles. The cold handle was only leaking, but Austin checked both. We had both replaced but both were old and lot of calcium on them. Austin was very professional, fast and did a excellent job. I will use Hays for my AC and plumbing needs and they do a great job. I would recommend Hays (and Austin) to any need AC or plumbing problems.
Cynthia Hayes
6 months ago
A/C fan stopped spinning in the middle of the night...called Hays at 7 am...had a most professional mech, Jerry arrive by 9:45 ish...ran a few tests...no voltage thru compac. Switch...replaced and installed new Nest thermostat, upon request...Always timely, professional...trust this company...my Go-To for all my HVAC needs...Thank you!
jesse olivares
11 months ago
For the past 4 years, Hays has serviced the AC at my home. The AC Techs have always done well. However, today the Tech named Ideal went beyond my usual expectation of a job well done. He did a great job. He explained some aspects regarding the AC system and a membership which I enrolled. Ideal was the ideal AC Tech. I hope he continues the fantastic service provided. With such a great employee representing Hays, I will continue using Hays for the AC service. Thank you Mr. Ideal.
debbie freeman
a year ago
We LOVE Hays. They have excellent service and are always available. We bought our Trane Heat Pump from therm. To keep our unit working correctly we have two preventative maintenance services a year at a VERY reasonable cost. Recently when we thought we had an issue, Tech Richard Rustin came out and did an extensive look to see if the concerns we had about recent unit behaviors was typical or a problem. Everything was fine, but Richards due diligence was amazing.
Jerry Chamberlain
a year ago
I've been a long time customer of Hays because they always arrive on-time, provide a wonderful service experience, and keep the costs reasonable to the work effort required. Jason B., on the plumbing side of the business, is our go-to resource for everything related to water, sewer, and gas systems in our house - he's incredibly kind while also getting things done right the first time. I'd highly recommend Hays for your plumbing needs.
Jim Erickson
11 months ago
The Hays tech, Ideal showed up on time and what a great employee. He checked the attic, the heating and cooling registry and then the outside pump. He was efficient and friendly. All our questions were answered and the service was great. I hope to get himWhen we get another check up.
Carol Dittmar
8 months ago
My AC went out at midnight on Tuesday. Wednesday morning I got a referral from a friend who advised me to call Hays. They were called at 9 a.m. in the morning and at 4 p.m. that same day, a tech arrived. The tech name is Karl he was very courteous, prompt, informative and knowledgeable. I wouldn't hesitate to refer them. Several other companies were called and they stated they could not arrive until Friday mid-morning. Thank you to the management at Hays for running an efficient company.
Amber Melder
9 months ago
Came home late from work to my home at 100 degrees. My dogs were so uncomfortable. I was so appreciative that Hays took my late call. Roger was at my home in less then a hour. He was professional, kind, and answered all my questions. A part had to be ordered, but Roger got my air running for the night, & was back early the next morning to fix, inspected, & cleaned everything. Thank you Hays & Especially Roger for Being so kind, & thorough.
Katherine Meyertholen
8 months ago
We have used Hays for plumbing services for the last three years and have been very happy with their services. Yesterday we lost our AC reliability and Hays was there same day and fixed our problem. Tech Karl was excellent!!! Thanks
Our AC unit went out overnight so I placed a call to Hays Cooling Heating & Plumbing at 5:26 AM. By 9 AM on the same morning, Hays sent their AC technician Ideal to my residence. He was professional, knowledgeable and kind. He quickly identified the problem, replaced the broken part and had my AC up and running in about 10 minutes. Ideal did a great job, and I appreciate him going above and beyond for my family.
Marilyn Washington
9 months ago
I was very impressed with Dara (I believe her name was Dara) who answered the phone and took my service request. She was very calming and helpful. Their technician Karl who came out to diagnose my problem with my airduct was amazing also. Although this issue will not be completed now since there was no access to the attic, he gave me great information on what to expect and when to call back to have it fixed. I had a great experience and I will use there services again. Thank you Dara and Karl
Thank you so much! Called Hays when realized had a situation that was not going to correct itself. Within an hour, Roger was here and working on roof at 111 degrees! He found the concern, and made sure was fixed today. I have three pets inside and we are all thankful for what was done to get cool air indoors. Very grateful!! I just recently found out about Hays, and everyone has been so wonderful to work with. -- Sue
sarah burchill
9 months ago
They make it so easy and try to help as much as possible knowing people are miserable without cooling during the Arizona summers. I bought a new unit through them and would recommend to anyone. Charlie was great at making sure I received a temporary unit and that everyone on the team was on board and knew what needed to be done. So glad I used Hays
Eric Probstfeld
11 months ago
Dual AC replacement with Trane equipment, Hay’s came highly recommended by our neighbor who had theirs done the year before. I was pleased with the sales quote, and the install crew was polite, efficient, and cleaned up after themselves. Quality control inspection a few days later identified no issues with the new install. I would highly recommend Hay’s for a full AC replacement. in Phoenix.
Greg Lawrence
10 months ago
Another HVAC company used a scare tactic telling me my AC unit needed either $6k worth of repairs or $12k for a new system. I called Hays for a second opinion and couldn't have been more satisfied.Tim came out within 2 hours of me calling. He looked over my system, answered every question I could ask about the current state of my system, and was very clear about what options were available for next steps. Not only was he amazingly friendly, but he made me feel like I was in control of what was going on.I couldn't be more thrilled by the work done and plan to continue using Hays for my HVAC from here on out. Thanks Tim!!
One of my A/C units quit working on a Sunday evening. I called Hay's early Monday morning and they had a technician out by 9:30am. The technician, Roger, replaced the defective capacitor and checked and repaired the condensate drain lines. Roger was very friendly and knowledgable, and described all of the repairs he made. I can't say enough good things about Roger and the entire team at Hay's. I highly recommend them!
We have only had positive experience with Hays Cooling, and our recent AC maintenance was no expection. Ideal, who performed our service, was congenial, professional, knowledgable and also took the time to show me how to care for my unit.
While experiencing my first AZ monsoon in our new house, we discovered our sump pump wasn't working so we immediately had to start bailing water. We called Hays Cooling Heating & Plumbing late on a Saturday night and scheduled an appointment for Sunday morning. The tech, Jerry Kline, diagnosed the issue (dead motor), found a replacement, and installed it - all on a Sunday. Thank you Jerry! We were very pleased with Jerry and Hays.
Rob Westerling
8 months ago
Best A/C service call I have ever had. Ideal was amazing. Went above and beyond to explain the system and talk through options. I’m new to Arizona and I have found my HVAC company. 10 out of 10Thanks Ideal and thanks Hays.
Mark Tomeo, Slides & Whispers
10 months ago
Ideal is the best, most thorough and most communicative Hays tech to work on my unit. He went above and beyond to hose out the coils, which apparently had never been done on previous service visits, and I'm going to be requesting him for all future calls. Thanks Hays!
Hang Time With Caden
5 months ago
Richard was fantastic. Very professional, tidy, got along well with our dogs and was very thorough.
Robert was thorough with taking the time necessary to address our issues with our HVAC system gave us his professional opinion on our options without trying to upsell us. We will continue to use this service!
A very nice company to deal with. The Tech they sent Jerry was super nice, took care of the problem and didn't charge me more then the quote. I'll be using them again.
Update. They sold me a service program. What a rip off. Your supposed to get 15 percent off. Well they are 65 percent higher than 4 other companies. Don't do the service plan and call someone else, anyone else. You will save money. Point 2. Had an emergency while on the plan that is supposed to help save money, called them, didn't ask price and the rep ripped me off so bad. He was rude and no apathy. All the other quotes I got for the same work was 200 less on average.
Jesse was great. Professional. He solved the furnace / heater issue immediately. Awesome job.
Cathy Pomeroy
11 months ago
My technician, Ideal, serviced my unit today. He showed up on time, was extremely professional and very thorough. He was patient with me and answered all of my questions. I definitely felt like my unit had been serviced to it's very best!
Matt Macias was professional, courteous, on time, knowledgeable and helpful during our maintenance checkup 3/24/22. We are very happy with Hays Cooling & Heating. All the techs and office personnel have been very helpful. We highly recommend Hays.
Priscilla Fellows Morazan
2 years ago
We have used Hays services twice now and both times we had excellent service from every person we had contact with from scheduling to the terrific service guys that came out and were able to quickly assess the situation and make recommendations to solve the problem. Brett installed a device today that pushes the hot water from the heater in the garage to our distant master bathroom. Randy was able to figure out the problem leading to a smell in the drains we were able to easily solve. Both of these guys are fantastic and I would not hesitate to recommend this company.
If you don't want to read this whole long review, I'll just say this; hire these guys, you won't be sorry.Our home is over 35 years old and as an older home (by AZ standards) has some issues. We noticed what looked like what might be potential water leaking through an upstairs drain to a downstairs ceiling and based on other issues with the home we'd had, assumed the worst.We called Hays based on a recommendation from a restoration company we'd worked with for a previous issue. Hays schedule us for the soonest appointment they had which was the next business day. The next morning their tech was able to finish their previous appointment early, so Hays called to ask if they could come earlier. This might seem normal, however after having many home visits lately between flooring, roofing, and other repairs and upgrades to our home, it's become clear time windows don't mean anything to most companies anymore, they come when they want whether it's early or late and they rarely give you updates without you calling to ask where someone is. Not Hays. They asked if they come early, not just showed up. There was no pressure either way which was refreshing to say the least.Once their tech arrived he was very thorough in checking both the area we were worried about downstairs on the wall/ceiling and the shower/tub we thought the leak might be coming from. The tech tried his hardest to find a reason to do the job but at the end of the day put our minds at ease that there was no detectable water leakage.Not only did the tech spend the time and explain all of this to me, he went above and beyond showing me the movement of water through our water meter, and even after realizing there was no water running through our inside pipes when nothing was supposed to, he did the same for our irrigation and gave me recommendations on how to make sure that wasn't happening. He didn't need to do this, he could've left and been on his way, but he wanted me to have all the info I needed.For me and I'm sure most others, the worry is always will I be taken advantage of by these guys when you bring anyone out to look at or fix something in your home. This tech could've easily convinced me there was a need to tear apart walls, and start the money meter running so to speak. Instead he was upfront, honest, and very very helpful in explaining why he didn't see a need to do so. If my tech is anything like the rest of this company (and I'm betting he is), these guys are trustworthy and professional, you should hire them.
We called Hays for our yearly AC check up before turning on the air - they are responsive, on time, friendly to work with. Tim Andersen was the boss. He was informative, explained everything in a way we could understand and super friendly. We will continue to use Hays and will be asking for Tim in the future.
Jason was extremely timely and professional! Everyone communicated any updates with us and had a very reasonable quote as well. Jason fixed our issue in no time and is available for any questions we might have moving forward.We are very excited to have found a great company to work with in the future!
Recently Hayes visited our home for routine HVAC work - Ideal was the tech and he is an outstanding HVAC tech: punctual, professional, great communicator, and high integrity.Also, on a separate matter Jeremy was the Hayes Plumber/representative and he also did fantastic work.On a previous visit we met Chris Hayes the owner. He is a Professional and has created a truly excellent cooling / heating / plumbing company serving PHX metro area.
The best company to work with. I had a hose bib replaced and went ahead with payment even though I thought the cost was high. I contacted the owner and he immediately credited back to my account a good portion of the amount I paid for the work. He actually let me pick the refund amount. In addition he got a stucco contractor to repair the stucco which had to be removed to replace the hose bib on the outside wall of my house. At HIS cost. During all this the owner kept in contact with me to make sure the credit to my bank and the stucco work was being done. He was very professional and really did care about customer satisfaction.. who does that in today’s world!!?? Hays did what companies used to do in the past but do not anymore. It was SOOOOO refreshing to work with Hays. With Hays it was not a numbers game or profit margin. It was about complete customer satisfaction. They deserve a 10 star rating! Thanks Hays!
Barbara Elliott
11 months ago
We have contracted with Hay’s for years. They are honest and have a great staff .Richard R was at our home today performing a semi annual maintenance .He was very professional and was able to answer all of my questions about our existing system. Thank you Richard and thank you Hay’s
My AC has been causing me problems this summer. Intermittently blowing cool and then hot air. Richard came out first thing in the morning on our scheduled appointment. He diagnosed and fixed the problem quickly and efficiently. Didn’t even take my $ when i tried to tip. Thank you Hays! And thank you Richard!
Vanessa Miller
11 months ago
Ideal was our technician today.He was professional, explained in detail what he was going to do before he started. He also advised not to let the dog/cats out while he was working as if they drank the water from the cleaning it would not be good. When he was done he explained everything and showed all the pictures. Excused himself politely so that I could call you and discuss our options without pressure.
Jeff Squires
3 months ago
Office personnel and Matt were awesomely great. Will use Hays for future services.
The Tech Richard Rustin was very professional he check out our A/C from top to bottom, he informed us on issues with the unit he was very good,He repaired the drain line that someone else worked on & forgot to seal it.it was repaired no problem no more leaks on my roof, very honest about the A/C unit alsoSo in short I would recommend Hays any day Richard treated us well & A/C is in great working condition for a 10 year old unit when it's time to retire this unit these are the ones who will change it out,Thanks again Richard for a great job well donevery pleased by far, thank you
We were referred to Hays by Canyon State A/C. Charlie responded promptly and quickly diagnosed the problem. We decided to replace the whole unit and Charlie got it up and running pending the replacement. Mike arrived a day later and analyzed the installation requirements. This was a rooftop (3rd floor) installation and required use of a crane. A few days later, the installation crew arrived promptly and quickly and efficiently completed the installation. The old unit and all debris was removed. The Hays team outperformed our expectations and were courteous and professional during the entire process. Hays price was very competitive and we will assuredly use them for any future needs.
I've been a customer of Hayes for about 5 years now. If they weren't a solid company with good people I'd have found a different AC company to deal with by now. Every time they come out they're on-time and professional. The technicians have all been knowledgable and seem honest. I've never felt like they've tried to do unnecessary repairs or up-sell me. They seem to realize how expensive life can be (especially when you have AC problems) and they do their part in helping out their customers to keep costs down but still do quality repairs and installs. So far so good with Hayes. I'm very pleased with Hayes.
Acogar Acogar
10 months ago
I got air conditioner service made by Mr. Roger Pippins. Roger performed air conditioning thermostat installation service at my apartment on June 9, 2022. He did professional job installing my thermostat very well. He was neat and pleasant employee, attentive with good customer skills. It is recommended his salary to be raised as his job performance and good constructive and intercommunicative interaction skills are being an example for other employees.
David Drayovitch
a year ago
My two Trane air conditioning units was serviced by technician Ideal today. He was very professional, knowledgeable and detail oriented. I would highly recommend him and Hays cooling for all your service needs!
My experience with Hays was overwhelmingly positive in every way. I was in over my head with trying to repair our water softener, and after getting some quotes for the work, I selected Hays and was glad I did. The plumbing technician, Jimmy, was competent and professional. I think (hope?) he respected my attempts to troubleshoot the system on my own and went above and beyond to compete the necessary repairs in an educational and ethical manner. It was refreshing to know I could request him in the future if other plumbing-related issues arise. Receiving a follow-up call from the office later in the day was also a welcome touch of quality and customer service. Excellent experience. Thank you!
Ideal, the Hays technician, did our annual A/C service. He was friendly and did an excellent job. He took pictures of the unit and explained the work he had performed and let me know that the unit was performing well without any issue. I was really happy with the job he did for us and I recommend Hays for HVAC maintenance and service. They also installed a new AC unit for us last year and did an excellent job on that as well.
I had HVAC system installed in May. Install went better than I expected. The install consisted of two full units in a two story house. The install crew completed the installation in one day with no additional issues. They left the completed project neat and clean with no mess left behind.On August 11th my downstairs unit started working intermittently. Technician came out on the 26th and diagnosed a clogged drain line. He blew out the line and the system is running excellent again. All of my contacts from the front office, sales, install and services teams have all been professional. I highly recommend Hays Cooling Heating and Plumbing.
My service techs name was Ideal and he did a fantastic job on servicing my unit from start to finish.
Hays has always been the best. Thanks to everyone.
Michelle Rymer
8 months ago
This has been THE BEST COMPANY TO WORK WITH! They really ARE amazing. On time, kept me in the loop the whole time, super friendly, believe in the customer relationship. I totally recommend them!
Anthony was great. Professional, resolved my issue without any trouble. Highly recommend
Matt came out to install a new hot water heater for us, after determining the one we had was the original (20+ years old) that had rusted. He showed my husband exactly what was going on as well as the incorrect overflow and electrical. Matt took great care to not damage a car that was in his way. In fact he called another individual to come help him so he wouldn't inadvertently damage the vehicle. We've been using Hayes for everything we need HVAC for several years now. I wouldn't trust anyone but them. Their pricing is fair and they're very responsive. All of the technicians have been awesome! Keep up the great job!
Amanda Buchan
8 months ago
HVAC started pouring out water. I called at 8am, they were at the house by 11, repaired by noon. Third time I've used them. These guys are awesome!
Jennifer Peterson
8 months ago
John and Dustin installed my new AC system earlier this week and I couldn't be happier! Everything is working smoothly and they were so professional. My new system is blowing COLD and uses less energy than the old one.
Ideal came by for our annual check up and service. He did a very thorough job and was extremely polite and helpful. Would highly recommend. His name matches his service “Ideal” customer service all the way!
Shannon Williams
2 years ago
We have used Hays for several years now and have been so happy with the service every single time. Most recently we had our AC serviced while we were away and the person who came out was so helpful and communicative, letting us know when he was coming and leaving. He also helped walk us through the details of the service plan which was a huge benefit for us. Just today we had Mitch out for a water heater flush and he was also so great. Was right on time and very friendly and helpful. Had suggestions for product we can use to help sustain the plumbing while we are away. Thank you!!
John Gallagher
2 years ago
Jack. Z. from Hays Cooling Heating & Plumbing was very professional and also very personable. He came out in the peak of summer. Literally 118 degrees out and gave me a straight forward, no nonense estimate on replacing my failing 16 year old heat pump. The installers from Hays did a great job. It was installed quickly and cleanly. I even got a new air filter return which was a much needed upgrade from the original. The new unit has improved the comfort level of my home and my utility bill even when down a bit. I highly recommend this company.John G.
If you are in need of a company that operates with high integrity and customer support and care this company is just outstanding. I have used them for over a year for general maintenance and this year the installation of a new AC unit, all went exactly as planned and scheduled.The office staff is so helpful and makes sure with each call that any needs are cheerfully met.All the technicians I have been in contact with were so respectful and courteous. Friendly and always willing to help me with understanding any issue.Bill S. helped me work out all financial aspects and let me know he was on call for any future questions.It is so important to me to be able to believe in and trust a company that I invite into my home and to be willing to have them work in my home.I just want them to know how grateful I am to them for their hard work and wonderful customer care. Thank you for bearing the Arizona heat and all the while keeping a smile on your face. You are all appreciated. Big hugs to everyone.
Jabz Boxing Central Phoenix
8 months ago
Ideal was the man. Quick, polite and informative. Walked us through the issue. Demonstrated the fix was working in the house and showed the temperature of the air. Said it was a simpler fix and did it all with a smile. Hope to get this guy again if I ever need help with the unit.
We have been using Hays for several years for our HVAC and have been very pleased. This is the first time we have used them for plumbing issues and were equally as pleased with Jarod and Adam when them came out this week. We had a faucet issue and they checked all our plumbing and immediately found the issue. We were in need of a new water softener. They were able to get a new water softener and install it within hours. They both were very prompt, professional and polite. We highly recommend Jarod, Adam and Hays!
Awesome Mo5000
a year ago
Really expensive. Had them swap out a toilet. I provided the toilet which came with it's own donut, so no extra parts were needed. It was about a 20 minute, straight forward job and the charge was over $300.00. The technician did a good job and was very professional. So a five for their worker and a 1 for the pricing.
I was charged $79.95 for someone to come and look at a leak from the AC when they couldve explained to me last time they serviced my AC unit ( this same year in march ) that the leak I called today about is something completely normal and not to be alarmed in the future. The guy came, was here close to 5 mins. and said it was a normal thing that all AC units do, and charged me $79.95. I think this charge deserved to be waived given the thousands they got from me in March. WASTE OF MONEY.
joel cazzell (Cazwell)
5 years ago
Hays was able to visit my home in under 24 hours from my first contact with them. Their technician, Justin was knowledgeable, professional, friendly and intelligent. His honesty and willingness to explain their process and company values was welcomed and appreciated. My issue was resolved for a fair price and our upstairs unit is has returned our living area to comfortable temperatures again! Thank you Hays, but most importantly thank you Justin. I will definitely use your services again in the future.Joel C
Cyndy Beckham
2 years ago
Karl came out to look at my unit. He was on-time honest and did not try to repair the unit and then say I needed a new one. He gave options for repair or replace. He was professional with everything. Went with replace since it was the better choice. Karl contacted Bill to take care of finance the next day. The new unit was installed on time and runs great. Hays has my business since they did not try to sell me an over priced unit. When it is 114 outside in AZ you want an honest company. Recommend to my neighbor already.Update on review: today I had a quality check to make sure I was happy with my unit. George came out and was great, professional and asked if I had any questions. Unit is running great and place is cool. I have recommend company to a former co worker and one of my bosses . Great job
Roland Mantovani
a year ago
Hay's Tech (Ideal) was just here and gave the system a once over, from the attic to unit outside. One valve in the attic had to be readjusted (not replaced) and everything else was working fine. Unit is working fine.My thanks to Hay's AC and Heating. thank youRM
Tanya Marie Gallegos
11 months ago
IDEAL was a great service technician! He addressed all our concerns immediately. He is very knowledgeable and takes joy in the work he does. I would like him to be our technician in the future. Hope he gets a raise! That’s Ideal!!
Barbara O'Connor
a year ago
I want everyone know what a great company Hays is. Aaron spent around 7 hours working on my AC. I don't know if you know what a zone unit is, but I have 4 zones and Aaron was very informed of my set-up. He was very nice and informed me of everything he was doing. I would recommend Hays to everyone that needs a honest company. I will not use anyone else. Thank you.
Jill Sardinha
8 months ago
Tim was very professional and has a great personality.
We were so grateful to have gotten a tech out same day and within a few hours.
William G. Quandt
2 years ago
June 02, 2020Another good experience with Hays Cooling Heating & Plumbing!It has been one week since my residential heat pump was inspected by Hays and there have been no problems.Called Hays and received customer friendly scheduling assistance.Technician Sam R. arrived on time and explained procedure and cost.Ninety minutes later Sam informed me that all tests were normal - no problems found.Pictures, notes and explanations were provided.Sam’s experience and knowledge assured me I was ready for another Summer of heat.I have relied on Hays three times for a heat pump inspection and four times for plumbing repairs.I recommend Hays for cooling, heating and plumbing projects!
Chris Lantvit
2 years ago
First off we are renters and have no idea about the value. That being said, we had a 7-9am window and Sam arrived promptly just after 7am. We also received a call from the office confirming thst Sam was on his way. He came to do an AC tune up. He was very polite, professional, and took about two hours to complete the call. He was very thorough. The unit is very old and he could have easily said it needed repair and we wouldn't have been the wiser. He cleaned up after himself and I appreciated the fact the he locked my gate when he left as I hobble with a cane. Good experience from the beginning, would definitely suggest to the landlord to keep using them and recommend to neighbors.
Tim Schneeberger
11 months ago
Ideal did a great job explaining the status of my HVAC system. He was on time, professional, thorough and respectful of our property.
Shoutout to Brent! They helped us with our mainline and consulted on our water pressure while replacing some old parts that needed adjustment. I've been impressed with Hays scheduling, reminders and follow up team. Every time I call they answer within a short number of rings. Great experience overall.
The water pressure into my house was extremely high. Two drip system valves had burst alerting me to the problem. I called Hays late wednesday and they had their technician at my house 8AM thursday.The job was handled by an extremely professional. He finished the job in 2hours. They restored my peace of mind.
Everyone from start to finish was top notch. Such a great team of people in every visit and phone call! This is the second time we have bought a unit in our family from Hays and they do not disappoint. The level of quality and care are well above the rest! They are quick, dependable, honest and trustworthy. Thank you to everyone at Hays Cooling, Heating, and Plumbing for helping us out!
My Best Parenting Advice
3 years ago
I came home from vacation to find that my air conditioner didn't work and it was hot! Frank not only arrived within less than an hour from my phone call, but knew just what the problem was. He went into my hot attic many times and up and down the stairs to make sure the problem was fixed. I couldn't be happier and much cooler. Thank you Hays...you are the best! Frank deserves a raise for his great customer service and expertise!I just had Kevin from Hays Cooling Heating & Plumbing do my half year maintenance check. He was great! Went above and beyond making sure everything was in tip top shape. Even dusted my vents when he was on the ladder. This is such a wonderful company !!! Once again...great customer service and expertise!
Out technician (Karl) went over and above to Maintain our AC system. He took the time to explain how each component of our system worked and made excellent preventative maintenance recommendations. We’ve used Hays in each of our last two homes and recommended them to our neighbors and relatives. Thanks Hays!
Hayes was great. Very responsive and provided updates when tech was headed to our home. Tech was great as well. He resolved our plumbing issue and it was not as easy as it should have been. He was patient, persistent and friendly and resolved the issue. Very affordable and would highly recommend.
We have had our system serviced twice now. The first time was right after we bought the place and the cooling was weak, so Sam serviced and thoroughly checked our system, the second was a routine fall servicing and check up.We're super happy with our service, Sam is patient with my questions and really knows his stuff. He's always on time, courteous and respectful and is a wealth of information.They also take the time to confirm appointments and let you know when the tech in on the way so I don't have to sit around guessing when he'll get here.Super happy I wen't with Hayes and we're lucky to have Sam as our tech! Highly Recommended!
From the moment I called to schedule them, Hay’s proved why they had so many 5 star reviews. Getting someone to repair an A/C in Phoenix is next to impossible and they showed up same day. The techs, Matt and Charlie, came out and diagnosed my issue within 30 minutes. They then drove 50 miles EACH WAY to get the part I needed to come back and install it. I’ve already given their information to 2 people I know. Really phenomenal work.
I've used Hayes for several homes here in the valley. I have never been let down from service to pricing. Richard was my most recent tech to service my heaters. Fantastic service, attitude was great and very informative. I highly recommend by me to many friends. Keep up the great work.
Hays was professional, friendly and efficient from first contact thru the completion. As a renter we needed them to contact the owner in another state. The girls were sweet, contacted him immediately after my call late in the day, followed up with me the next morning and sent Sam the same day they reached him. Sam was on time, personable and used modern equipment to find the problem in a short time. He contacted the owner, sent pictures and the entire transaction what without a hitch. We're impressed and very grateful to a realtor friend who referred them. She said... They aren't the cheapest but they're the best. The price was reasonable and she was right, they are the best and we will airways use them! Thanks guys we appreciate you.
Service man ,Ideal, came on time, was kind and friendly, explained everything including showing me photos of his work! Outstanding! Due to his efforts we signed up to continue our membership!
Thank you!
Carlos Mendivil
2 years ago
I called Hayes because I was recommended to them by a friend of mine, after having several people out for quotes, i decided to go with them because of Bill. Bill was amazing, explained this thoroughly and gave us an amazing quote. They installed a few days later and by the time I got home it was already nice and cold inside. Kevin did a quality control check today which he took care of a few minor details and was nice and effective at his work.
Karen Washington
a year ago
The technician knew what the problem was immediately on arrival. Our soft water unit we thought was disconnected had leaked and was coming thru all our pipes with sand etc. He then did a rinse thru all the water lines. He had to change the valve in the water heater n order to drain it. For a $30 plus value we were charged $250 which I believe is price gouging. He did a good job in fixing the problem but I would hesitate using again because of I believe were inflated charges.
I called Hays Monday morning when we woke up to no air conditioning! They made a same day appointment. The technician who showed up was on time and very polite. After finding out what our problem was we decided to buy a new unit. Jack came over we went over prices and on Friday our new unit will be installed. Jack was friendly, knew his job and made us feel good about choosing to use Hays as our air conditioner place of business.
I love Hays cooling heating and plumbing! I recently purchased my second AC unit from them. They provide excellent service and they always call me to schedule my maintenance so I don't have to try to remember to call them. So far both units I've purchased I haven't had any trouble with and I've stayed on top of maintenance with them. I highly recommend this company. Their rates are very competitive and I'm so happy I found them when I moved to arizona.
Hays was able to dispatch a plumber to my home the same day I reached out to them. Despite not renewing my contract with them, they allowed me to renew the same day an honored the perks of being under contract. The plumber who came out to snake a clogged toilet and repair a broken hose spigot was on time and completed the repairs in a timely manner. My wife and I are first time home-owners, and out of all of the various contractors we have dealt with in recent years, Hays is the friendliest and most professional when it comes to taking care of our plumbing, cooling and heating needs.
Justin came out yesterday to do a follow up after installation to make sure everything was running right. Cannot say enough about him, personable, professional and very knowledgeable. He checked everything, answered questions & made sure we knew all the features of the thermostat. A great representative for your company & I’d like to have him back if we ever run into any service issues. I will highly recommend Hays A/C to anyone that asks, your employees are all top notch.
I was most impressed with your technician, Austin. He was kind even helping me to unload my car as I arrived. His attention to all matters and questions was impressive as well as his knowledge.
We bought a service agreement with them, after receiving an offer in the mail. After dropping our Home Owners Warranty, we needed something to cover our three units. The next week the unit for our basement died...of course! They came out, serviced all three units and the Hot Water Heater, and replaced the dead unit. The service was included in the contract, and the new unit discounted. The Home Warranty company would have found a reason to not cover it...just like everything else. Unless a seller is paying for a one year warranty, do not waste your money on a Home Warranty! However, if you live in AZ, you need to call Hays and get coverage!Welp! Just had Hays out for a plumbing problem. Doing so saved us $5000 that the National Company quoted us...they would have flushed our money down the drain!! Thanks Jason and crew!!
Had an amazing experience with Hays Plumbing & Drain. Jared arrived on time, was extremely knowledgeable, informative, polite, and courteous. He was able to diagnose plumbing issues easily, recommend products and systems, and diligently worked to complete the job. We will definitely use this company again!
Kathleen Jordan
2 years ago
Aaron with Hayes Cooling Heating & Plumbing responded to our after hours call for no cold air coming from our AC. The system in place with the business was awesome. We got a call from dispatch telling us a time frame for arrival (I live in Michigan and my rental units are in Arizona) and then again when he was actively on the way. He called after he inspected our unit and asked how to proceed. What I appreciated best was the time and effort he used in explaining the problems he had found. He related the problems to something more common (a car and a car battery to be exact) and with that I could understand. He really made me aware of the problem and the best way to solve it. Overall I give a 10/10 for this service call. The invoice he sent included pictures for my reference which I appreciated being that I am so far away. Thank you Hays Cooling and Heating, you have our future business!
I got four estimates to replace my 40 year old AC unit. I chose Hays not only because their estimate was fair, but also because Bill S. was the most knowledgeable and struck me as the most trustworthy of all the reps I talked to. He spoke well of his company, but there was no hard sell or up sell, which I appreciate. I was able to call or text with any questions and he got back to me promptly. The installers were efficient, tidy and courteous. Several weeks later Justin came out to do post-install check on the unit, and he showed me pictures of the installation, addressed all my questions, and walked me through my new thermostat. I was nervous about making such a big purchase, but I feel confident I chose the right company for the job.
Our a/c broke Saturday night we put in our ticket with our home warranty company and to no avail they couldn't have someone out until Tuesday we called Hays at 1130 on Sunday and Ray the service tech was there by noon! He was fantastic, quick and efficient! Our a/c was fixed in less than 30 minutes and our home was back to a normal temperature a few hours later. I couldn't have asked for better service not just on the phone but with Ray he was fantastic! Hays will now be my go to for normal maintenance on my a/c and cooling as well coming out of this emergency call.
From Lori's initial appointment setting through Matt completing the work, our garbage disposal replacement couldn't have gone smoother. Will definitely use Hays again for plumbing or HVAC needs.
I called Hays when we suddenly had to shut off the water to our house because of broken shut off valves under a sink. Brett arrived within a couple of hours, replaced the shut off valves and installed a new faucet for us. He was prompt, very friendly, and clearly skilled at his job. I will call Hays first from now on!
Philip Konomos
3 years ago
My water heater went out at 12:30 and by 2 PM Matt from Hays was pulling into my driveway. He evaluated the situation, gave me my options, and answered all my questions. I thought the price was competitive and Matt did a first class job installing. Before leaving he cleaned up the area, made sure everything was working and gave me some tips on how to maintain the new water heater. It was a good experience from start to finish, and I am happy I didn't have to wait days for a replacement. I highly recommend Hays and in particular Matt.
Richard Thomas
8 months ago
These guys were excellent, made the whole process of replacing our a/c very simple , they showed up when they said they would and did good work, followed up after to inspect the work which I have never seen before, I think that is great. I would fully recommend.
Install went well on our tankless water heater. Hays is my goto for AC/Plumbing!EDIT: Nick at Hays had someone come out and address my concerns. Thanks!
Little Brent was awesome while he was out getting supplies to do the job his helper got a few things out of the garage got into his work truck and left without saying anything our garage door was open. Little Brent came back with supplies and did not realize his helper had left but he completed the job with the help of another contractor that was here to give us a quote he was awesome and we appreciate what he did mostly by himself
Mike came out for our first tune up on a house we recently purchased. He was extremely thorough and informative and allowed me to ‘hover’ over him while he worked. He explained that my units were in good working order and was very professional. I would recommend Hays to anyone needing A/C work.
Gloria Liebgold
2 years ago
We are very thankful for the excellent job they performed installing our HVAC system. The process was smooth and accurate. Bill visited our home to evaluate and diagnose our system. He did such a great job presenting the system without pressuring us to decide which is very important. He was very knowledgeable, helpful, and polite. The technicians who performed the installation did an amazing job getting up a unit that we were told was not possible six years ago by another company. Kevin, the follow-up technician thoroughly inspected all the mechanics to ensure that the installation was 100% correct. He shared photos with us as we requested so that we were able to see the great job that was done. Due to the Coronavirus it is so scary letting people into our home, but Hays followed all CDC guidelines, and this means the world to us in this time of the pandemic. We are very happy with the job that was done, thank you very much! -Gloria and Peter
Steve Lindley
2 years ago
Hays is the best!We purchased a new home that, unfortunately, had many problems with the original HVAC installation. Hays has been fantastic about finding and fixing problems with this system so it will work perfectly in the future. Their technician, Dayton, found a leak in my coolant line today that would have likely resulted in a major problem (like the AC going out on a hot summer day). Dayton is clearly an expert, like all the Hays techs, and it gives us peace of mind knowing they are looking after our HVAC system. Thanks, Hays!!!
Service appointment was easy, and technician arrived on time. Work was great. Everything was clearly explained too. Hays did the original HVAC system install 3 years ago, and I’ve been extremely pleased with everything.
Carolyn Moody
3 years ago
Our air conditioner stopped working along with everyone else’s in the Valley. I googled AC repair open 24 hours and Hays popped right up. I spoke with their answering service initially, but I got a call back right away from a very friendly man. He said he would have someone out within 45 minutes, and to my surprise, 45 minutes later, I had a very kind and professional technician at my door. My air conditioner is now fixed and blowing cool air. I’m very impressed with the great honest service we received at a fair price. I will definitely use Hays for any future AC needs.
Samantha Reynolds
4 years ago
Jared was great! He was very knowledgeable about the issue with my water heater and was very professional. The company gave me a courtesy call prior to his arrival, which helped with my dogs. Their prices for replacing, installing and hauling away the old one was reasonable and highly recommend Hays Plumbing & Drain.
Brittany Bosak
3 years ago
Wish I could give zero stars for this company. We called this company 3 years ago to come out and check our ac because the fuse kept going out, they told us the whole unit needed to be replaced soon or this would keep happening. We reluctantly agreed on a new unit instead of just putting a band aid on it. I told the employee that I wanted to look around for different options and pricing(I don’t like to just go with the first one without some research). This made the employee not happy and I was basically bullied and belittled until I signed paperwork for purchasing a new unit that day. The employee had no problem telling me that their company didn’t want to wait around because they had other customers, and at this point we would have been charged for the $79 fee to just diagnose the problem. Like I said I felt bullied into this but reluctantly did after my house had reached 85 degrees and only growing hotter. Well my 3 year old ac unit just went out again with a broken fan motor when they assured me a brand new ac wouldn’t have a problem for at least 10 years, I called them to ask them to come out and look at my unit and the woman on the phone was so rude I ended up hanging up on her. She proceeded to let me know that was not their problem it went out after 3 years and said I wasn’t maintaining it correctly and if they came out to check it we would pay a fee no matter what. She didn’t offer me a waived appointment fee of $79 with any potential work, but she did make me feel remorse that I went with this company in the first place. After I got off of the phone I called Penguin Air and plumbing and was amazed by the fantastic service I received from them at an amazing price! Honestly if you want a horrible company that doesn’t care about you go with Hays. Be smart and avoid a headache DO NOT USE Hays cooling heating and plumbing!
From beginning to the end of my customer service experience with Hays has been (and ALWAYS has been) awesome!! Their Technicians are so friendly and professional (Kevin and Dan) and do a top notch job! I highly recommend Hays and their warranty coverage!!! THE BEST company all around! ??
Shelby Colegrove
4 years ago
If a 10 star review was possible that is what Hay’s deserves! I called this morning to schedule our unit for a tune up. I spoke with Lindsey and was very pleased! She was very polite and efficient. They got us on the schedule for the same day and Lori called to let me know when the technician was on his way and exactly how far he was. Mark arrived to service our unit and was knowledgeable and extremely professional! He answered every question I had and took his time checking all aspects of our system to make sure we were set for the summer months! I highly recommend Hay’s!
Jessica Hodges
3 years ago
Justin with Hays was amazing at helping us with an initial clean out request but then altered us when he found a sewer blockage that would have eventually caused a backup into our home. It was an unexpected expense but Justin and the Hays team were super patient and understanding with us. Would definitely recommend them to anyone and they're now our go to plumber!
Daniel Yoest
9 months ago
Matt S provided great customer service, was on time, and did a great installation job for a plumbing repair issue that makes my home complete again. Thanks!
We had an emergency plumbing issue with the guest bath sink one day before Thanksgiving (where we were hosting 40 people). Hays was very empathetic and got us on the next available appointment same day. Mitch and Brent came out and were awesome! Thanks to them, we can rest assured our guests will be all set! Thanks Hays!
Shayna Wilson
5 years ago
Hays cooling and heating are by far the best!!! Summers in AZ aren't exactly ideal, especially being 8 months pregnant. Our AC stopped working over the weekend and we were able to call Hays to submit a ticket, first thing Monday morning we got a call back to have a tech come out! Over all I spoke with a few different people who more than helpful and sympathetic to our problem! I want to give a HUGE thank you to Al!!! He came out, diagnosed the problem, gave me all the tools and guidance needed to move forward and showed so much love and interest in his job! I contacted the original company who did the installation and they were offering free service to re install the unit!! Pffffttt!! I'd pay to have Al come back and use Hays a million times over before ever going with a different company! Al has saved the day! I can finally breathe in our cool house! THANK YOU AL!!!!!! Myself, unborn baby, and fur babies appreciate you so much!!!!
I now know why Hays has such great reviews! Frank came out today and he was awesome and the best part was he honest and the integrity spoke for itself. I had called for the system tune up and inspection. Frank made suggestions as to little things I could do that would make a big difference and I appreciate that. He mentioned that they have a yearly service plan and what it included which I will be doing. I will be recommending Hays to all my friends and family. I even learned that they have a plumbing division and can flush water heaters which will be my next call with them! So refreshing to see amazing companies with amazing personnel like Frank! Way to go Hays!
Vultures of the Ether
a year ago
They installed a bathroom sink for me pretty quickly and did a good job. A manager later reached out directly to clear up some questions I had and made sure there weren't any issues left unresolved.The plumber and scheduling/communication were great, as well.
Kellen Esquibel
4 years ago
My experience with Hays was great. Bill called me on the day of my quote to let me know he could make it early if I was available. He was knowledgeable and provided me a few options at different price points and helped me understand the qualities of each system. The install techs were polite and treated my home with respect. And every call I had with the office staff was pleasant. Thx Hays.
My AC went out. They got someone out right away. They were able to make the repairs quickly. I felt that the price was very fair. The technician was able to make repairs right there, and explained everything before he did it. I was very happy with my experience. I will be using them when I replace my AC.
Patti Mccartney
2 years ago
This is a very good company. There service people are on time. A call is made 30 minutes before they come. Their men are professional. They wear masks and foot covers. Always a pleasure. We purchased our unit years ago. It has saved us with our electric bill over the years. Highly recommend them.
I picked Hays to inspect an AC unit due to their good online reviews and BBB rating. Their office called me to let me know the tech was running late and then again when he was on his way which was nice. My technician was friendly and knowledgeable! Overall a very positive experience.
C David Ybarra
8 months ago
We were quite happy with the replacement of our heat pump. All was as arranged, and Bill, our consultant, was a great help.
Hays is Simply the Best. Fall tune-up time. The home office called to update as to when the technician would arrive. A nice touch so you aren't just sitting around waiting. Brandon arrived exactly as expected. He went to work immediately and serviced both units. He is efficient, courteous, extremely competent. He explained the findings on both units and provided a copy of the readings and answered all our questions. He was spectacular. Don't bother looking any further than Hays. It is simply the best company to work with.
Samantha Sullivan
9 months ago
Ideal did an exceptional job cleaning the indoor blower on the AC and installing an air scrubber. Ideal is professional, honest, detailed when providing information about provides and services.
Damaris Jensen
4 years ago
Josh and Nick were very professional and got along great with my fur babies. They were thorough in explaining fees and were with in the window of expected arrival. We’ve used Hays for AC for a few years, first time on the plumbing side. Same great service!
Candice Wilson
3 years ago
Had a great experience with Hays Cooling Heating & Plumbing! I called about the $79 Winter HVAC service, and got an appointment right away. Technician Kevin was on time, very friendly, and provided excellent service. Kevin even changed out my air filters! Very happy with Hays.
Very courteous and professional. Mike arrived promptly and explained up front everything he was going to do for the preventive maintenance checkup on my AC system. During his inspection, Mike took plenty of pictures of the items that needed attention and thoroughly explained them and the recommended remedies. In the end, he found and documented prior repairs from the other contractors I have used over the years that were not done quite right where corners were cut. Mike fixed everything and again showed us pictures of the work he completed to make sure my wife and I were satisfied with the repairs.I am extremely happy with the service, and the charges were very reasonable. Hays Cooling & Heating is by far the best AC service contractor I have used in my 19 years living in Phoenix and would recommend them to anyone.
Joel Hendrick
4 years ago
Nick with Hays plumbing came to our home very late in the evening and put a stop to a plumbing disaster in our attic. What a great service tech he is. We've been dealing with Chris Hays for many years. Extremely honest & knowledgeable.
Patrick Millikin
4 years ago
This was my first experience with Hays Cooling and Heating, which I selected for a basic AC service based on their positive reviews on Yelp and other sites. Their tech Brandon arrived punctually and was the consummate professional in every way. He took time to explain everything in detail and was extremely helpful and knowledgeable about suggesting a few things about my system that I should keep in mind as my system ages. I’ll definitely be using Hays again in future. Finally, an honest company with integrity...
Hays was recommended to me by a coworker 20 years ago.I found them to be honest enough to decline work as unnecessary .Wow I was surprised by that. Since then they have installed new a/c in two homes of mine. As a former contractor I am used to seeingthings that go wrong. Not with Chris Hays!! Good guy and greatcompany. Use with confidence!!3/2022 Matt was a consummate professional. I have sent many folks to Hayes through the years and never a complaint! Very rare these days!
Scot Stirling
2 years ago
We have used Hays several times since we purchased our home three years ago, first to install a new whole-house water filter system, water softener, and kitchen RO system, and then to respond to a leak and to fix a handful of other problems created by a different plumber (hired by the remodeling company we used). Today Hays was called out to discover how it was that the remodeling plumber failed to install and anchor a toilet properly. Hays is always quick to respond, and in our experience has always been very competent, professional, and responsible.
Technician was friendly, Covid safe and very knowledgeable. Since the visit, our air handler, which was working before the visit, has not turned on. We have no air circulation and hence no air conditioning in that zone. Upon calling Hays to have them return to diagnose the issue, the technician came and found the main fan motor was bad and not working. Hays has agreed to replace the motor, found one at the Trane warehouse, and is in the process of replacing that motor. Excellent follow-up and thanks to Hays for taking action to get us cooling again. Highly recommend Hays Cooling, Heating and Plumbing. Good company and good people.
Myranda Smith
3 years ago
We had our Air conditioner completely changed out a little while back When they came they were very professional about it and cleaned up all of their mess and made sure that we didn’t have to worry about trashing any of the bad equipment. Today I had Kevin come by and check on it for us. Not only did he greet me, he made sure to put booties on his boots to make sure there was no dirt tracking or germs coming into our home. He explained to me what he was going to be doing and even had a friendly conversation with me while doing it. He not only cleaned up his mess but also cleaned up extra dirt that was collected under the door between their visits. He then cleaned our lines for summer time and made sure that was all perfect and ready to go for us. He then checked the system outside as well and said he cleared up some of the weeds surrounding the machine. He was very professional, very friendly and made sure we knew what we needed to keep our air going great during the summer. I would highly recommend this company and Kevin as well.
Hays was amazing! I used them for the first time yesterday because our AC motor went out! I called and within an hour they had someone out to check it out. The gentleman was professional, knowledgeable, and so friendly! Highly recommend.
Barton Harris
4 years ago
We are so pleased with our new air conditioning unit from Hays! The team that installed the unit were professional, efficient and had everything wrapped up 3 hours early. We were also impressed that the owner Chris came by to check the progress and ensure we were happy. About a week later another employee came out to check the work that was done, set up the digital thermostat and to again make sure we were happy. I have heard horror stories from friends and neighbors of AC companies not doing what’s right...avoid the headaches and call the team at Hays! Truly awesone!
Brandon was on call on Sunday and he came and provided us feedback on what we needed. He was very professional and explained what we needed to do to replace the part on our a/c. He followed up the next day and has been in contact with us regarding our next steps. I would recommend Brandon and Hay’s to anyone who doesn’t want to overpay and honest, quick service!Update: Justin came out and installed our blower and again another great technician who took time to thoroughly explain and actually write down step by step what he did on the invoice. Who actually takes time to be that thorough anymore? Thanks so much Justin; our air blows cold again!
Patricia Soffel
7 months ago
AC went out and they were able to take care of us right away. Very professional! Would definitely recommend to friends and family.
marvin berdick
4 years ago
Hays was great! They sent a young guy named Josh. We needed a new shower valve plumbed in my 81 yr old mothers home. Josh was kind and answered all her questions and concerns.He did a perfect job. It took longer and was more difficult than thought at no extra charge. Ask for Josh!
Jacque Edwards
7 years ago
The company representative easily scheduled my appointment at a time convenient for me and both confirmed & reminded me of it the prior day as well as morning of. Manny our service man was easily recognizable by them having sent his name and picture to me that morning. He was on time and very helpful with giving his attention to both AC units. He assessed the needs of each unit, thoroughly explaining the problems and the various options available to solve the issues and made a case for starting up their maintenance program. Their fees for service were very fair and competitive. I have dealt with several different AC companies on other properties and none of them have been as reliable and easy to work with as Hays. I will turn to them for all my AC needs in the future.
My AC was down and it was HOT inside! Hays was able to get me serviced the same day I called. Dayton and Anthony were great! They explained the problem and got it fixed fast. They were courteous enough to even wear face masks when they were inside. Great company!
Hayes crew arrived as scheduled. Installed a new water softener. Their work was done in less time than I had expected. Caleb Wood and his assistant Tony were very efficient. They answered all of my questions and I asked many. Totally satisfied with their work.
We had an emergency sewer repair at our rental property, Hays was right on time and on budget.Justin really made certain the project went without a hitch and let us know about the project from start to finish. Its comforting to have such a great company to work with!
Susan Tollakson
2 years ago
Karl was the best tech have ever used ! He was professional, friendly, extremely helpful and quickly figured out what we needed done. We had a great experience. We would definitely recommend him!! I hope to see Karl on any future service calls. I also have to also say that their office staff are always very friendly and extremely helpful, and most importantly, communicate well.
The first time we used Hays was back in March. Al came out and replaced the blower. Service was fast, and, although it was an expensive part to replace, the service and labor fees weren't terrible.Our a/c stopped blowing cool air yesterday at noon. I called Hays, and they were able to send out a tech 24 hours later. Justin was prompt, fast, and friendly. He went above and beyond the minimum to get our system working and ensure that it will keep working for the rest of the summer. He even gave us some advice about our vents that was helpful. The fee was very reasonable in this situation, as well. We will definitely call Hays for our a/c needs in the future.
Hays is very responsive and professional. I would highly recommend them for new installation and/or maintenance. They perform a very through HVAC check-up and maintenance, providing pictures and status of units. I have had several different members over the past few years and they have all been great to work with.
Charlie and Matt were fabulous to work with!! They both took the time to answer my questions and explain the process of servicing my AC unit. I appreciate them and will definitely call them back for a pre-summer service. Thanks fellas!! Much appreciated!!
Robin Coleman
3 years ago
So glad I chose Hays for my AC! Brandon was so great and patient and cheerful! Really enjoys his job! Explained everything very well and did a wonderful job with getting our unit up to par for the summer! It needed cleaning and also needed more coolant! You have a customer for life! Thank you for sending Brandon our way!
Richard Jahnke
5 years ago
Mike was dispatched quickly and when he arrived he was very clean cut and friendly and was able to give me confidence in his expertise. He troubleshot the problem and was able to locate a part within the state. he made arrangements for it to be shipped. he arrived the next day and installed the part quickly and had us running again. Mike was extremely professional and polite and I would request him again and recommend him to everybody else
Judith Melillo
3 years ago
Mike at Hays has been my guy for years. He is an absolute professional. He knows what he is doing, always looks for the best and most cost effective solution to my problems, has a wealth of knowledge about heating and air and especially my wine cellar unit (not too many technicians know about that and believe me I have gone through three companies to find Mike). Mike is a good person, trustworthy, honest, kind, always willing to explain things and take the time to make sure that everything is done right before he leaves. He is also pro active and when he sees something that could be a potential problem down the road he discusses options and lets me make the decision to act or wait. I trust Hays. They are there in an emergency and they are there for the routine stuff. It means a lot to know you can count on someone to be honest and efficient and responsive. Thank you Mike... you are like a part of my extended family!!!!
Wendy Rickert
2 years ago
Matt came out to install a tankless water heater. As always, he did a fantastic job! In addition to the water heaters, I have used Hays for leaky faucets, new garbage disposal, new water softener, and sewer drain repairs. They are professional, knowledgeable, on time, great communication...you can trust them fix the problem the right way. Thank you!
Frank came out for a seasonal tune-up on our AC unit and was great. Very knowledgeable, professional and friendly. He inspected our AC system thoroughly and discovered a problem resulting from another companys poor installation. He explained everything very well and was able to find a solution and fix the problem.
Norbert Belliveau
a year ago
Hayes technician Aaron very knowledgeable and professional. Excellent troubleshooting skills and kept us informed at all times. Chris arrived later to give us an explanation on different options for replacement units. Great customer service and hope they will in business for a long time. Norbert & Lucille
Brian Chamberlain
2 years ago
Jack is very professional. He responds in a timely manner He understands client concerns and is very likable. He instills confidence and is someone you want to work with Install coming up this Friday. If the install crew is as good I am sure we will be a mist happy clientBrian
We needed our annual check up on the A/C units in our house and we've used Hays before with good success, so we called on them again. Frank was our tech - he called ahead of the visit to confirm, was on time and very knowledgeable. He made useful recommendations and wasn't pushy about the suggestions. I would definitely use Hays again and ask for Frank.
Doing business with Hays Cooling Heating & Plumbing has been an absolute pleasure! They came out to assess what my needs were, put a package together, explained what they were going to be doing in the replacement of my air conditioner. Within a few days I had a new air conditioner that COOLED my home, quietly and efficiently!! I LOVE it!! A big Thank you, to Jack Zwiers, and the installation team for making the installation of my new AC and duct work go so smoothly! They were very meticulous and left no trace of being here!Thank you, Hays Cooling Heating & Plumbing!!
Benjamin Trujillo
3 years ago
Justin went out to my rental property to do some repairs our tenant had reported. He was very easy to get a hold of, went out to the property the next day, called to tell me the issue, then made the repairs quickly. It was easy to pay over the phone as i live out of State and he emailed a receipt to me for my records. Great service! Thank you Justin.
Patricia Whitten-Saigh
5 years ago
We knew we were facing replacement of our 15-year old A/C and furnace units when we bought our house two and a half years ago. Hays had regularly serviced our units, and had kept us informed about their condition and the consequences we could be facing should one or more of the units breakdown. After this past summer, we knew it was time to act, and we sought and received replacement estimates from Hays and three other well-known companies. The process was informative, reassuring and at all times professional, with Hays and its sales rep, Bill Schwegman, consistently responsive, accessible, flexible and creative in working with us to keep costs down and ensure we were making a sound decision, one in which Hays would be with us for years to come as a guarantee on our choice. Our install was scheduled quickly, the experience and skill of the five-member crew was obvious (nothing nicked nor out of place nor forgotten. In short, nothing wanting), and our good feeling about choosing Hays is total. The routine quality check of our install about a week later by Jerry S. was as smooth, thorough and helpful as the previous Hays visits concerning the purchase and install of our new system. The Hays team truly earns its reputation. Thank you again for a job very well done.Bob, Patti SaighPhoenix, AZ
Dottie Turiano
5 years ago
Nick from Hays Plumbing has corrected numerous plumbing issues in my 1970 home. Have recommended them to clients and friends. Their communication is fantastic...appointment date/time reminder emailed. They call if they can come sooner and email receipts. Just started using them this year and will continue.
Whoever drove the van 8/26 drives like an absolute manic. Could have really hurt someone on the road on heading from Tempe towards Phoenix. I’ll be calling the owner to complain.
Christina Church
6 years ago
I called 6 plumbers and did not receive many call backs. I finally called Hays and they sent out Dan the next day. He was so nice and made a stressful situation so much better. I was just praying that the cost would be under $500 and it was half that. I felt very comfortable with Dan and would have left him at my house to complete the work if I had to. I will absolutely being using Hays for all of my home repairs from now on.
Had both a plumbing and HVAC specialist perform maintenance on my property. Boy, oh boy was their service excellent! Technicians took their time, were thorough in both their inspection AND in discussing the repairs with me. I will most definitely use them in the future. Thank you!!!
On the hottest day of the year my AC kicked the bucket. I called Hays, and had the great pleasure of having Mike as my technician. He had finished a job near me, and was able to come to my home four hours ahead of my scheduled appointment.Mike is polite, professional, and best of all very good at his job. Within forty-five minutes he diagnosed my AC issue, made the repair, and quickly the 90 degree interior of my home was becoming a distant memory.I hope that I don't need to make any emergency calls for this kind of repair, but when I do, I will be calling Hays Heating & Cooling, and asking for Mike!
Michael Venokur
a year ago
I recently had 4 companies come out to give estimates for a new AC unit asa my old one was 28 yesterday old. All companies had A+ rating with BBB and good Google reviews. However I feel Hays stops out the most.Bill who came out with the estimate was very through, took a video of everything, extensive measurements of the air handler and gave me three options. While some companies where cheaper , they did not even offer a Trane, only Day& Night. But for 400 dollars more I got the Trane which has one of the best compressors in the industry and I did not have to pay all the money out of pocket at one time. They offered 0% 60 month same as cash. It's a great option to get the better unit and spread the payment out over multiple years instead of all at once.I would recommend them again!new update:Nolan Crowe is an excellent technician, friendly and explained everything on today's visit 2/7/22
Mitch and Brent came out right on time and did a super great job. Very personable and I hope to have them next time.Frank was here and was very thorough on checking my house out. I feel confident he is being honest about the maintenance this house is due for.
Carrie Deuchar
3 years ago
Matt is awesome and did a great job. He installed a soft water system and carbon filter at our house. He did a very clean install and walked me through the whole process. He showed me how to use everything and answered all my questions. Hays is a great company because they care!! Thanks Hays!!!
Charles Anesi
4 years ago
Aaron serviced my AC unit and found it in fine shape, with no repairs needed. Excellent, professional service. I elected to have a condensate safety switch installed, so that if condensate drains are plugged, overflow will not damage the ceiling (air handling unit is in the attic). I think this is a wise and inexpensive precaution, and would recommend it to others with a similar configuration. Aaron did not push this, just mentioned it, and it seemed a great idea, since I had wondered what would happen if a drain got plugged. Fail-safe is good, in my opinion.
Gabrielle Goodrick
5 years ago
Mike Santiago came and did the yearly check on 3 A/C units today. He was on time, helpful and professional. He explained everything in terms that I could understand. This is the first time that i have had Hay's A/C service my units. I was afraid that i was going to get ripped off (as had happened in the past, with techs that try to instill fear, all the while trying to sell something that was not needed). He told me about a fan that was on its last leg in one of the units. Surprisingly, he said that the part/installation would be $650. whenever we wanted to replace it...no hard sell. He said it could last 6 months or maybe a couple of years. I appreciated his honesty and lack of pressure. Because I felt comfortable with his presentation, I did get a new programmable thermostat installed which he had on his truck. When we find an awesome contractor, we stay with them for life. Looks like the beginning of a long relationship.
Sarah Browning
4 years ago
We have used Hays cooling and heating several times. They have unclogged showers and sinks and also have replaced all of the bathroom toilets. The service is exceptional. The scheduler is friendly and all of the plumbers who have been to my house are friendly and very knowledgeable. Would recommend them.
Luis Aguilera
6 years ago
Our A/C unit started squealing last night. After reading a few reviews last night I called Hays. Even though they don't open until 7:00 AM, I called at 6:45 hoping someone could help ASAP; especially since they temp had climbed from 76 to 84. They answered & were very courteous . They took my info and had a scheduler call me back. They were able to fit me in for a 5-7 PM time slot which was better than any of the other companies I checked that were at least 2-3 days out. I was pleasantly surprised when they called back at 2:20 & said they could have someone here in 45 min. Jerry S. came right away; found the problem & replaced the capacitor. While I was on the phone with my husband explaining the problem and the cost Jerry also checked our other unit & for that capacitor was about to go out as well. If our units weren't 13 years old we would have signed up for the warranty program; however, it just didn't make sense for us since we'll have to replace the systems soon and any other parts will be much more expensive. Rather than me trying to explain the costs or components Jerry spoke directly to my husband making everything clear. He even e-mail my husband the estimate for the parts and trip charge for today and the estimate if we were to sign up for the warranty program. Jerry was very honest and professional; he definitely went above and beyond and we truly appreciate his service. I will be sure to recommend Hays Cooling & Heating to everyone we know in need of help with HVAC. For the 1st point of contact to the end Hays was professional, polite, honest and all at a very reasonable price.
The lady that did the scheduling and pre service notification call was very prompt and friendly. Caleb was very friendly and knowledgeable. He replaced our shower cartridge quickly and took the time to ensure it was properly calibrated. He also took his time in explaining options for our water softener. A good first time experience.
Keith Van Ausdal
2 years ago
Their price beat the quote by the high profile advertising AC company by thousands. Prompt and professional installation. Justin came out a week later to explain thermostat operation and spent almost an hour explaining operation of variable speed system. He was very, very good. I have recommended Hays to several friends contemplating AC replacement.
Hays Air Conditioning is a top rated firm and I highly recommend them. They are prompt, courteous. They have always fixed the problem. They call when they are on the way . Brandon, my repair man is fabulous. He has explained everything to me, taken time and is very honest. He is an asset to Hays.
Justin came out yesterday and gave me a estimate and came out today with Nick and installed and vented the hot water tank. They were very professional and very trustworthy. Will hire them if and when I have plumbing needs.
Laura martinez
10 years ago
We had our heater unit go out on us late in the afternoon. I looked on the web and found Hay's cooling and heating and it was the best decision ever, they had a tech out to my house in a little over an hour. The teach was very helpful and explaining exactly what was going with my heating and what were the options. Repairs took about 40 minutes tops to complete and we were back to a comfortable house. Super happy that I called them. I 100% recommend them for there service.
Had a schedule quickly after I called, then they were available earlier and called for approval. Very friendly and professional, quickly solved our problem and took care of another small problem we had. Plus they made a suggestion for an upgrade on our water heater system which we didn't take advantage of, but there were no sales tactics, just informational. Extremely pleased.
Alexander German
4 years ago
Kevin was the technician who did our Spring AC tune-up. He arrived early and did a thorough job. He went out of his way to help diagnose and fix an issue with a sound coming from the condensate line. He provided excellent service.
Patrick Sneed
4 years ago
We called Hays at 10:42pm due to an issue in the air handler, Justin was at our house 35 minutes later and although he didn’t have the part, he woke up early to order it for us. Mark came back the next day and installed it and our house never got above 84. I have used 9 different AC companies in the 8 years we’ve owned our home, I will not call another company. These guys are good, thorough and aren’t looking to sell new AC units, they even showed us some summer tricks regarding air filters. If there were 6 stars Hays would have received them.Thanks again
I had a late night back up at my home. It was miserable. Dan with Hays Plumbing & Drain came to the rescue. He showed up promptly, did an outstanding job and answered all the questions that I had for him. Hays is definitely the first on the list to call for emergencies. Very Reliable!My hot water heater was on its last bit of life. It would continually pop and I had sings of leaks on the outside of the hot water tank. I called Hays again to have them come inspect and I met up with Jared. Jared gave me an honest and accurate assessment of the hot water heater. He provided me two quotes, on for a tank-less system and the other a traditional. He listened to the needs of my home and made a recommendation on what would be best and it wasn't the most expensive option. Jared was prompt, courteous, and did an outstanding job on the installation. He addressed all of my concerns before leaving the job site. I will continue to use Hays Plumbing & Drain in the foreseeable future.
First of all, I appreciated that Hays Heating and Cooling called me to inform me that the technician was running late and subsequently called to inform me he was on his way. Troy V showed up and went about checking the unit, explaining everything he was doing and the results he was getting (the AC was putting out air at 38 degrees). He was very thorough, even checking the filter to see if it needed any cleaning. I was very satisfied with the experience.
Carolyn Hughes
7 years ago
Timely Response and Excellent ServiceHave had Hays Cooling, Heating and Plumbing for several years now. Always very polite at front desk and service personnel. Do very nice job servicing my a/c units. Have never had a complaint about their response time and service on a/c units.This company has serviced my old a/c units, and most recent installed two units on my house, Work was excellent and very fast. They continue to provide followup service and periodic maintenance through my contract agreement.
Karl Fillhouer
4 years ago
Frank did a great job, as always! Very knowledgeable, likable and trustworthy. He's been out to my house several times over the years for maintenance and he also takes care of the annual maintenance and upkeep of all my A/C units and plumbing fixtures!Great work!
I highly recommend Hays Cooling and Heating. Kevin was the technician who arrived to perform preventative service on my HVAC. In all respects he was professional, prompt, completely honest and thorough in his work. It continues to be a pleasure to deal with a company that has people who represent them so well!
Natascha Conrad
7 years ago
Great experience with this company! Professional and friendly! Pricing is fair and Austin was great to work with! He showed up on time and didn't leave until the job was done, he even took the time to put covers over his boots before entering the house. Austin was very easy to talk to and took the time to explain the problem in terms we could understand. I would highly recommend this company and we will call this company first for any future HVAC repairs. We also appreciate that this company offers a military discount.
Not an accident these guys have almost 5 stars with 886 reviews! Ask for Richard: knowledgeable, professional, honest. Some of the best customer service I’ve had in my life!
The team at Hays were very professional, courteous and explained every detail thoroughly. They quickly diagnosed the problem and explained each issue, not only were they here same day but fixed the problem same day with a new installation on a soft water system...I would highly recommend Hays to anyone...thank you
The plumbing tasks performed by Dan were done quickly and cleanly and he was very easy to work with. I plan to use Hayes in the future because I was very pleased with both their scheduling department who were super responsive and informative and with Dan who really knew his business.
Stephanie Williams
5 years ago
Our technician Frank was absolutely amazing! He went above and beyond any other ac technician ever did and didn't charge anything extra beyond what we were told when we booked our service. He spent 4 hours at our home looking over every aspect of our ac unit and air handler; checking screws, coils, freon, connections, etc. He improved things that should've been done by the previous companies, and was beyond thorough. Our compressor is dying but not needing immediate replacement as it's still actively cooling our home - but he offered many suggestions as far as which route to go when it is time to replace, and what products are better than others. We will never use another company!!!
Theresa Mclaughlin
3 years ago
Jerry S. Arrived at 2 am diagnosed the problem with my AC and had it running within 15 min. I can’t thank him enough. I signed up for the maintenance plan. So, so grateful that nice people like him will take time out of their night to help when you have a house that is heating up rapidly. He was so very pleasant at 2 in the morning. Highly recommend this company. Thank you, Thank you, Thank you.
Once again, Hays did a thorough - very professional - arrived at scheduled time - put booties on - cleaned up after the maintenance inspection . Aaron did a great job - have never had an unprofessional service technician with Hays in their plumbing and heating/AC department
Justin P. from Hays Cooling & Heating just serviced our air conditioner and did an excellent job. He checked both the outdoor unit and the air handler in the attic. He took the time to explain each test he ran giving me a great comfort level with him knowledge.Hay Cooling was very prompt in getting me serviced in an acceptable time with short notice.I would highly recommend Hays Cooling & Heating and their tech Justin P.
I was very impressed with the response and service I received from Hays Cooling & Heating. I highly recommend you call them when you have issues with your cooling and heating system. They were extremely professional and showed up when they said they would and did a complete diagnosis of my system. Very happy customer!! Thank you Justin!
When calling to schedule and Express my concerns, the people at Hays were extremely helpful and reassuring. They were able to schedule me same day and I felt all my questions were addressed. Jared arrived and was thorough in assessing the situation and I felt very comfortable with going forward with the work.
Mike was great! Very personable and professional. They were true to the 5 star ratings that they have been receiving. Fair prices and we're able to install the air scrubber that I've been wanting for a while cheaper than other companies. Very honest too! I've already referred to friends.
John Collings
5 years ago
The office staff are very professional and helpful about getting an appointment arranged, confirming status, etc. Mark seems like a very nice professional guy. He arrived, introduced himself, checked over the installation and confirmed what was to be done - and then cracked on with it; came and found me when done to explain the one year warranty and ensure I was happy with the outcome - I'm very pleased.
Jerry S. of Hays heating and cooling is one of the most professional, knowledgeable and courteous A/C professionals I have ever met. Jerry's work is excellent and honest; I am so glad Hays Heating and Cooling has him on staff. For this reason I choose Hays and always ask for Jerry S. for all my service calls for my home and business. Thank you so much!
Jimmy showed up on time with ideas to help with my problem. He was efficient, clean, and had a great attitude. I have used Hays since their founding and ALWAYS been satisfied with the quality of their work
And service. Jimmy was great!
Scott Peterson
2 years ago
Jerry, with Hays A/C, and the company overall, provided top notch ? services at very competitive prices! They gave us definitive diagnosis of our system's problems, and even though we needed a complete replacement, they went above and beyond to bring in a loaner compressor while scheduling for the new system installation. Phoenix in the summer is hot, but Hays was hotter. Thanks guys!!
David Libhart
3 years ago
In 2016, I contacted 2 HVAC contractors to service my AC unit *before* calling Hays. When I asked the first tech for help with my thermostat, he hit it with his fist(!) The second contractor sent out a sales agent who declined to let me keep the sales materials so I could compare his rates and service with others'.I finally wised up and used Yelp to find Hays.The Hays tech checked the inside hardware and the thermostat. Then he climbed up on the roof and checked out the actual unit. He answered all my questions (OK, I'm a teacher; I ask a lot of questions). I signed a contract for Hays to maintain my heating system once a year and my AC once a year (very smart!).Hays also replaced my ailing hot water heater.I've dealt with 7 or 8 technicians. Without exception, they are not just prompt and courteous, but genuinely helpful and knowledgeable and competent.Hays is the Ferrari of HVAC contractors: competent, honest, competitively priced. And they're nice guys!
Skyblue Spirit
2 years ago
Jared was sent to our house at 9 p.m. on a Friday night, to replace the failing 30-yr.-old water valves in our laundry room. We were VERY surprised that Hays was able to get one of their plumbers to come out so late on a Friday! It only took Jared an hour to complete the job for us. He was pleasant and thorough and answered all our questions. We love Hays and their awesome crew!
Patricia Nelson
6 years ago
Great job Mike. The person who tried to install our new washer was unable to because of the old plumbing. We called Hays Plumbing and they sent Mike to take care of the problem.He was scheduled between 9:00 AM and 11 and got here a little before 9:00. He was great. Checked out what was needed. Explained what he was going to do and got to work. When he finished he hooked up my new washer and cleaned up the work area before he left. We would have him back for sure. Thanks Hays Plumbing and thanks Mike.
monicajoylyn vaughn
7 years ago
MonicaJoylyn Vaughn — 5 starHays has been by far the best company I've dealt with for air/heating. When great customer service is so few and far between these days Hays Cooling and Heating have gone above and beyond to earn our business. They have earned our business for life.Personal References:Rich, Ray, Bob and Boom have been spectacular on the install of our new units. When they found a water leak they fixed it. Very professional, polite and thorough. Coudn't have asked for a better crew :-) :-) :-)Bill, the service man came out and spent a couple of hours finding the problem with our upstairs unit. They fixed it at no charge while we awaited the financing on our new units. Let me say we had signed no papers yet on new units so they trusted that we would be honoring our word on purchasing new units through them.The day our upstairs unit went out, Chris the owner made the call himself as no one else was available. He guided us through the process of picking the right units for us. Again let me state there was two-three weeks between this initial visit before we committed to the purchase. Chris was a hoot, and I appreciate all that he did to earn our business.
We were having issues with the 12+-year-old water heater and salt softener and decided to have them checked. Called Hays Cooling, Heating, and Plumbing and Jimmy Morris came out and confirmed our suspicions - that we needed to replace them BEFORE it became an emergency. We opted for a Navien Tankless heater and a Flow-Tech water conditioning system and they were able to install them the next day! Very clean and professional job - and we will NEVER run out of hot water again. Showers are GREAT (love a hot shower) and the hot water circulating pump makes getting hot water faster with less waste. Highly recommend Hays for the quick action and Jimmy Morris and Brent Skaggs for their exceptional removal and replacement.
have used them for 3 years and they are the best A//C company i have used over the last 40 years in the valley. One of the few companies that follows through, helps out in emergencies and stands behind their work. WE had used a variety of companies over the years and Hayes has been the #1 by far.
Victoria Rosenberg
4 years ago
Very professional and thorough. Explained everything to me, gave me tips and ideas. We like them to come and make sure the system is in good health and working to it’s best potential. Thanks Hays!Just had an issue with our garbage disposal, Hays sent Chas right away and he came and fixed Lockett split!I would call Hays for any plumbing you need! Courteous and professional!!
Bradley Richart
6 years ago
I had an exterior water heater expire, and Hays sent Patrick to check it out. Patrick explained all the issues (some were code) and I had him return the next morning to install a new water heater and correct all issues. He did an outstanding job and deserves the highest rating I can give.
We had been battling a chattering contactor in our condenser for over 2 months. Our previous service provider changed one part and then another, each time charging outrageous flat fees and 500% and up for parts -- never locating the root cause of the problem.Mike quickly identified the actual cause of the problem to be a shorted pressure switch. He obtained the part, under warranty and installed it quickly on his second visit. The diagnosis and repair charges were very reasonable.We highly recommend Mike and Hays Cooling & Heating.
Hays did a fantastic job. My water heater started leaking in the morning and before 1pm , they were out to my house to replace it the same day minimizing the damage and the pricing was great. I would highly recommend them.
Scott McCauley
4 years ago
UPDATE: August 16, 2018 - Called Hays 5-Star Plumbing for a sump pump replacement since we've had two good experiences with Hays AC - even had them install a new Trane AC unit last year - thinking we would throw them some additional business.Caleb showed up for our free estimate and following his inspection and 15 minutes out in his truck, came back and delivered the news. Hays wanted $3,500.00, yes $3,500.00 to replace our sump pump!! After I got up off the floor I presented Caleb with a competitors estimate which was $900 and was told that Hays uses a better quality pump. I understand Hays uses a Zoeller pump, which is the industry gold standard, versus the Little Giant brand that was quoted by the other plumbing company, but a $2,600.00 difference!!?? After a quick search on Amazon, I found a highly rated Zoeller pump for $354. I understand a company has upcharges and labor costs, but to offer such an inflated estimate for less than an hour's worth of work is beyond wrong. It's obvious Hays doesn't want to be in the sump pump business and figured they would write the estimate so high that they wouldn't have to do the work or I'd be ignorant enough to pay that much money. Shame on you Hays! You might have lost my business on the other AC unit that I'll be replacing in the near future ... very disappointed in you guys!This is our second time using Hays AC and couldn't be happier! We had Hays out yesterday for service/maintenance of our three units. Justin P did an extremely thorough job in examining and assessing our units. He was professional and very polite and explained everything in great detail. At the end of the visit he went over all his findings and although our smaller unit needs to be replaced (after 13 years), I'm confident Justin and Hays provided honest feedback. We kind of suspected the unit needed to be replaced and Justin confirmed that. He recommended not wasting any money on making minor repairs to the unit as long as it was being replaced, in an effort to keep us from wasting money unnecessarily.We have an appointment with Jeff from Hays on purchasing a new unit and I have every confidence Hays will get the job done properly and at reasonable rates.The below is a post that didn't get posted at our last AC service last year so, for whatever it's worth ... see below for another stellar performance by Hays AC.Our AC was blowing hot air last night, called Hays this morning after reading all the positive reviews on Google. They had a tech (Travis) out to me by 1:00 the same day. They provided an up front service cost which was reasonable and comparable to others at $79.99. After explaining the problem to Travis, who listened intently at what I had to say, he immediately diagnosed the problem as a frozen compressor due to low Puron. He reversed the thermostat to thaw out the unit, added Puron and cleaned off my AC units. In addition, he removed all my AC filters as I was unable due to a recent knee replacement! Travis took care of business, was prompt, courteous and professional and treated me like a long-time Hay's customer although this was my first time using the company. At the end of my service call, he asked if I wanted the maintenance program without the added pressure of trying to up sell anything. We discussed the probability of replacing the unit he serviced and thought it might be better to wait on the maintenance since we'll be replacing it. This was my first time using Hay's, but it certainly won't be my last! I highly recommend these guys for your AC needs! Prices are very reasonable as well. Thanks Hay's and Travis for a great experience on an otherwise bad problem!
Katie Eldridge
6 years ago
The technician from Hays, Mike, has been out to my house twice in the last month to fix my A/C unit, and he is fantastic. Very professional, quick, and friendly during both visits. I will continue to work with this company, simply because of Mike.
Denny from Hays Plumbing gave me a first class experience with recent plumbing job. I required a hot water tank to be replaced. Denny was professional, on time and thorough with his work. He found a bad valve when installing the new tank and was able to quickly take care of the valve problem as well. Would highly recommend Hays and Denny!
Kevin with Hays Cooling, Heating and Plumbing provide routine maintenance and as always - the service was impeccable - clean, quiet and efficiently performed. Hays certainly lives up to their reputation of the Best in the Valley for all your heating, cooling, soft water and plumbing needs!
Always accommodating and quality work done with integrity. Very good prices!
Brian Maselli
5 years ago
Called a few places and wasn't happy with the service over the phone until I got a hold of Hays. Mike came out and was awesome. He was knowledgeable and explained the system to me very well. He took care of the issue and was professional the entire time. Between the person on the phone and Mike, I am a customer any time I need someone for my Heating and Cooling system.
Stacey Newman
5 years ago
Hays is very responsive, in constant communication regarding tech arrival and very clean and professional. They explain everything until you understand all issues, options, costs, and are very knowledgeable about equipment and fair with their pricing. I signed up for the annual maintenance program and would highly recommend their services. My unit is 17 years old and will hopefully keep me cool for a few more years!
Hays heating and cooling installed a new HVAC unit in my home. After the year check up, the engine was faulty and they did not hesitate to replace it without question. Frank, the technician, was extremely professional and courteous and did a great job. Highly recommend them.
Tammie Taylor
6 years ago
I decided to call Hays based upon Yelp and Google reviews. I'm glad that I did. They are a very professional company. I was surprised when my AC went out in the 119 summer temps that they could come out the next evening, much sooner than any other company. Thad was to be here between 5-8pm and I got a call telling me he was running late and it would be the latter part of his time fram when he would be here. What?! A phone call? Who does that? It was only 7pm when he arrived and I had a 40 minute call ahead from Thad when he was on his way. Unfortunately he only had one part I needed on his truck and it was after 8pm so he had to return the next day but their prices are competitive and I got a discount because I signed up for the biannual checkups and they waived the service call. Hays is the way to go. Thad gets 5 stars also and should be recognized by Hays for his professionalism and performance. They are lucky to have him as a representative for their company.
Siavash Sabet
5 years ago
This seems to be a great company. From the minute the technician came in, I felt that he is a nice guy. He started explaining some stuff about the A/C, and was trying to be as educational as possible.I think they are very honest and hard working people. The only reason I am not giving a 5 star rating was because they were late for 2 hours. However, they were communicating all the way.In summation, I would definitely do service again with them.
Had another great experience, this time with Dayton, on a routine scheduled visit. I appreciated his his attention to detail, his ability to communicate his findings and recommendations, and his personality, in general. I also had some confusion about something later that evening, and I my message was graciously forwarded to him, and he returned my call to discuss. Much appreciated!
Luanne Kittle
2 years ago
We have had two opportunities to call Hays, one for plumbing, one for AC. We were impressed with both visits. Mitch and Aaron were punctual, courteous, thorough, and professional in their demeanor and their service. They solved our issues with expertise and efficiency.
Craig Driscoll
4 years ago
Caleb from Hay’s made an emergency call out to our house after Home Depot bailed leaving us with a washer and dryer not hooked up. I made the call at 11 and by noon he was at the door ready to work. Caleb was professional, knowledgeable and clean! He installed brand new hose bibs and copper tubing and made a super clean job of it. Thanks guys!
Karen Crane
11 months ago
Ideal, our serviceman, was prompt, courteous and very knowledgeable. Done in no time at all and even installed new batteries for our wall unit and filter. Thanks!
We chose Hays recently to install a new Trane HVAC unit at our home in North Phoenix and we could not have chosen a better partner. We researched online for weeks and had 5 different companies come out to provide a quote. From the initial visit,.through installation and the follow up quality check,.the service was 100% professional and top-notch. The owner Chris Hays even stopped by to thank us for the business and view part of the installation.i highly recommend, great product, service, and overall business acumen!!
Making a financial decision to replace a 17 yr old unit I don’t take likely getting at least 3-4 estimates. I look up the top three brands of the unit and select two to get estimates from 3-4 companies. Hays Cooling and Heating Comfort consultant Chad Hood answered every question I had on making my selection. There was no sale pressure, they want my business and they worked with me, most of all they wanted me happy in my selection process. Thanks Chad Hood and Chris Hays for being so professional in your business practices. I look forward to many years as a Hays customer based on your professionalism. Thanks!
I had used Hays services at my last home. I am now in process of buying a condo and requested they thoroughly inspect the A/C system. Aaron was on time, very thorough in explaining issues and possible solutions and costs.
I was really happy with the service provided by Hays. We needed a new furnace and they suggested replaced both the AC (from 1970) and furnace with a heat pump, effectively eliminating our furnace need. Not only are we looking forward to the efficiency, but the added space that our furnace was taking up. We worked with Bill and he was extremely helpful throughout the whole process, and was available every time I called. We will absolutely continue using Hays and will refer them to our friends.Just had our routine maintenance completed and Frank was great. He let me know that the filter can have a big impact on the airflow for the unit. The most expensive filter isn't the best choice! Overall another great experience.
Victoria Lindley
7 years ago
We always call Hays for our home and a few rental properties we own. They are always prompt to set up appointments, on time, professional and fair priced. Steve helped us recently with a bad compressor in our rental. He worked late and really diligently to get the work done for our renters. I've always felt like the Hays techs are honest and trustworthy. Super 5 stars for Steve!
Paula Merrill
6 years ago
We wanted to say thank you to Frank from Hays Cooling and Heating who came over today to do a maintenance check on our air-conditioning units. We were so impressed with his knowledge. We learned more today about how to help our units work better and last longer than we have in forty years. Frank took his time to really inspect everything and we feel confident that his excellent service will get us through another long summer without worries about air conditioning. Thanks Hays Cooling and Heating for having such great employees and thanks again to Frank.
Justin was prompt, knowledgeable and completed the assessment and repair of my HVAC in under an hour on a Sunday afternoon. Even better, he was genuinely a nice guy.This is the second time I have used Hays. Good outcomes both times.
Shannon Matheson
3 years ago
We are elated with the services provided by Hays Cooling Heating & Plumbing. We had to replace both HVAC units in our home. They were spot on from the beginning (Scheduling, services & follow up). Tonya actually called to remind us of our semi-annual unit check ups. In addition they scheduled to have our H20 heater flushed. Professional & Courteous. We highly recommend Hays Cooling Heating & Plumbing
Rodewaryer Lotus907
3 years ago
This visit was a follow up to a complete system replacement. They checked everything over very thoroughly, more than I would have expected. My description of them being a Dot the 'i' and cross the 't' type of company holds true throughout our dealings with them, from the company's policies to the nature of their employees, first rate in all departments. On this occasion it was Kevin that took very fine care of us. I HIGHLY recommend Hays after this experience.
Thank you so much for getting rid of our old A/Cs. It has already made a huge difference and we are ready for the summer.Bill S who came to do an estimate on replacement of 2 units has been always very responsive and has answered all my e-mails and calls even if it was Sunday.We requested a few quotes and I wondered with some of the other companies if they truly wanted my business as some representatives came to do an estimate but never sent me a quote or responded to my e-mail.Hays quotes were very aggressive but they have earned our business not just by having lower cost but also by their attentiveness.The crew was excellent and once they installed A/Cs and left it was like they were never there.Not one piece of trash left behind.Hays installed 3 A/C units at my husband's work and now they have replaced 2 units in our home.We will be highly recommending Hays to anyone who can benefit from their outstanding service.
I highly recommend Hays Cooling & Heating. Came home to no AC and called Hays. With it being summer, I didn't expect quick service, but Dominique arrived promptly at the time I was told and he got our AC up and running. He was knowledgeable and had suggestions and information for future use without any pressure. I will definitely use Hays in the future and plan to sign up for their Bi-annual service plan.
I have used Hayes Cooling & Heating for all of my AC needs. They are always dependable, efficient and friendly. Mostly, I like the companies culture of honesty and the fact they Do Not work on commission. No price gouging or up selling!! Works for me!I Highly recommend!!!
outdoor Enthusiasts
2 years ago
I have been using Hays for about 4 years now and they have always been friendly, professional, and honest. They never try to suggest something I don't need. Rather, they have always shown me ways to save money. A very respectable company.
Jim Threadgill
5 years ago
We had a broken toilet wax gasket in the master bath.
Terry showed up, went to work and completed the repair in an efficient and timely manner. Terry is a great guy ... friendly and professional.
We highly recommend Hays Plumbing and especially Terry!
Sharon Pieloch
3 years ago
Justin was great! He diagnosed the problem, reproduced the problem to be sure, and did a great job explaining the situation. It turned out not to be a plumbing problem at all, but he still had suggestions for how to solve the problem without spending a ton of money. We use Hays for HVAC and plumbing and will definitely to continue to do so.
I had a wonderful experience. Their technicians were knowledgeable and nice. Jerry was incredible. Very patient with all of my questions and my lack of knowledge about any of this. He really gave me peace of mind and help solve the problem and get the right unit to my house.
When seasonal service, Fall of 2020, was needed for our existing HVAC units, we had decided to make a change of service provider. After doing our research, we chose Hays Cooling Heating & Plumbing. The service tech's name was Dayton. He provided excellent and professional service, and answered all of our questions regarding age of units and current condition. There were no urgent repairs required.When deciding on our 2021 project goals, replacement of ouraging HVAC units was added to the list. Hays familiarity with the specific brand we prefer, provided an easy decision of who to contact first.Dayton had been chosen to return to have the discussion with us. We wanted to upgrade our units within the same brand. Dayton's excellent product knowledge, and recommendations based our specific wants and needs, provided us with confidence in our choice.This is a big investment. We appreciated his no pressure approach and professionalism....We are ready for the next step of the process!
Jo Christifulli
5 years ago
Hays installed our air conditioners in 2014 and has provided excellent maintenance and warranty service. Frank has been our tech in the past and his recent visit was to upgrade our Trane thermostats (warranty). He needed to remove, exchange and reinstall, which he accomplished in a timely manner. Frank is professional, pleasant and thorough.Shout out to Bill Schwehman (Sales) and Laurie (office staff) who's always pleasant and helpful?
Wow, this was the most disappointing display of summer heat exploitation I've encountered, in my opinion. On Monday, June 4 we had an appointment with Hays to come out between 4-6pm, as one of our a/c units was blowing hot air. When no one arrived by 6:10pm, I called their work line which stated they were closed and to call their answering service number, which I did. The person answered the call and said, in very broken English, they would have someone call back with status. At 6:22pm someone called and said they had just finished their job and was on the way. At 6:27pm, someone else called and identified himself as the manager, and stated the technician was still over 40 minutes away, and asked if someone could just come tomorrow instead because it was getting too late for his guys. No apology and not a very polite tone. I told him that the tech had just called me and said he was on the way, and the manager said well he's wrong he's still finishing up, and pressed me to move it to the next day again. I expressed explicit displeasure, it's 108 degrees and I have three children under four years old. He agreed but was not polite about it. The tech finally arrived a little after 7pm and after 30 minutes advised us it was a dual capacitor that needed replaced, which would only take him another 10 minutes. He did the work and provided us with a bill of $364.95, the breakdown was $295 for the part and $79.95 trip charge. We paid it right away because it was 7:45pm and we're trying to get the kids ready for bed and it's HOT. The next morning we googled how much this part was and it's eleven bucks. That's right folks, $11! Now while we fully understand markups are a necessary part of any business, this is absolutely insane. My husband called the manager and said hey listen, this part can be found online for less than $15- what gives? The manager initially denied it, saying there's no way you can find that part for less than $15 etc. etc. After some back and forth the manager finally conceded that yes, in fact, the part is very inexpensive but justified it by saying I have a lot of expenses. No partial rebate offered, no apology for being late or lying. So folks, be very aware of who and what this company actually is. Unbelievable.
Kristi Fitzpatrick
7 years ago
Great experience all the way around...from scheduling to service. We had Ian out to replace our water heater. He arrived promptly within the two hour time block we were given, the service was completed in a timely matter while still providing attention to detail and he cleaned up the work area before leaving. Ian did an excellent job...I would highly recommend him to anyone looking for an honest, reliable plumbing professional!
Kareem Streeter
4 years ago
This was a really fantastic experience. I called in the morning and someone was scheduled to be here between 1-3. I got the call that my tech was on way around 1:30 and arrived by 2. Matt was knowledge and helpful. We walked through my two different matters and the 4 rooms that it affected ad well as outside while raining tankless waterheater outside. All was completed and done within an hour and a half!!! Definitely would recommend Hays again!!!
Karrie Francois
7 years ago
Hays Plumbing and Drain, and service technician, Ian were fantastic! After getting estimates from four other companies, I choose Hays because Ian came right over, gave a very competitive estimate, was beaming with confidence in getting the difficult job done, and promised fast service. When the time came for the two sewage ejection pumps to be installed, Ian came over early in the morning, replaced the old pumps with the two new ones, and made it work!
Laurie Harris
4 years ago
Best experience ever with a Hays technician. Kevin was thorough with my AC maintanence & even found and fixed a problem that other techs had failed to detect. Answered all my questions and I learned quite a bit. Obviously takes pride in his work! Hays Kevin is a keeper!
Robert Manginell
4 years ago
Just had my first A/C service with Hayes and I am very pleased with the company and Sam my technician. Very professional and no up-sale pressure so really happy so far. I decided to purchase a service package because they do two service per year at an affordable price.
Pluming service installation of the Kitchen faucet, filter change of the reverse osmosis, flush the water heater and offer maintenance for the home which i did accepted. Very professional, and polite wore mask for protection knew the product's of installation, Quick and clean area after installation. I would welcome return, had other offers but I choose the right company.
Claudia Donovan
11 months ago
I had a recent air condition service and hot water heater draining with Hays Cooling Heating & Plumbing. I would recommend this company with high service ratings. They are experienced, professional, knowledgeable and reliable.
Mike was GREAT!! While I never hope I'll need a plumber, I like the fact I've now got one I know will do things right and can really trust. Whitney also helped make the whole process better than expected. You'll do well to call Hays Plumbing & Drain.
Debbie Swecker
7 years ago
Great Customer service. Denny is very knowledgeable in his profession, he takes the time to explain the problem and the resolution. Very friendly, this was my first time using this company and will continue to use them in the future for any problems that arise. Also, will recommend them to anyone I know or meet who needs a GREAT Plumber.
Marcia Lindell
3 years ago
Hays Cooling did an excellent job for us repairing our toilet! Our service person, Mitch was outstanding!! So helpful in getting here in a timely manner and getting the job done perfectly!! We will definitely use Hays again!!
Very pleased with Hays Plumbing & Drain. Mike was on time, courteous, and did great work. He even entertained the kids who were intent on watching him work. We will definitely use Hays in the future and refer friends and family to them.
Helaine Tessler
6 years ago
I was very impressed in the very beginning when they first entered my home. They put on shoe covers which I was very impressed. I pretty much left them alone to do their work feeling very comfortable leaving them in my home. They found a minor problem with my AC/heating and I set up an appointment for them to do the repair. They both were very courteous and very kind. They explained everything that they did and what they found. They also replaced all of my filters. I would preferred to have them in my house again and told them I want them to come back to do the install of the part that needs to be fixed.
Arthur Bryton
2 years ago
Very pleased with Hays. Their service technicians are all very knowledgeable and professional. Jerry, who serviced us last week, was very sensitive to our concerns regarding Covid. He took all the necessary precautions that have been recommended by the scientific community. Very reliable professional company.
I have worked with Hays now for 18 months since they were recommended for a new HVAC system. I now use them for so much more, check out ALL their services. Their techs are kind, courteous, knowledgable and prompt. Their office staff is very responsive too!
Aaron Hoberg, Hays service technician showed up on time and ready to work, was absolutely wonderful to work with! Explained everything he needed to do to get our unit up and running. 100% professional company.
Had a sump pump fail in a difficult location to work on. Chas showed up on time and we discussed solutions. Beside replacing the pump, Chas had to engineer additional solutions to minimize the organic material that would continue to clog the drain. He worked under hot conditions and did a great job. Definitely a professional job. All the the people I had contact with at Hays were professional, courteous, and caring. Would highly recommend.
Nicola Possas
5 years ago
From the very first meeting with Jeff F, this AC unit replacement went as good as it could have gone. Jeff was extremely knowledgeable, responsive, and priced the work fairly. He worked with us to make sure we received a rebate from both Trane and APS. The crew arrived promptly at 7:00 on the appointed day, worked steadily until almost 5:00, cleaned up after themselves after the work was done. Chris Hays stopped by to check on the progress and stayed for a while as did Jeff F. At the end of a very long day, the foreman, Jack, walked us through the set-up of the electronic thermostat. At the end of the same week, Justin P came by to perform a quality control analysis to make sure the systems were working properly and that we were satisfied. Class act. These guys were great! Definitely made the right choice!
Mike came out to do a scheduled tune-up which was included in the purchase of my A/C. He was on time, professional and showed me how to replace my (very dirty) filter. I have been very impressed with Hay's!
Edgar Melendez
11 months ago
Highly recommend Hays. Our AC was not working and our home was getting hot. Matt showed up and fixed it fast and got the house cool ?.
Karl Ripolone
3 years ago
Had issue with my water heater. Called Hays and they sent out Justin Flowers. He informed me that my water heater was past its life span. Needless to say Justin installed a new energy efficient tankless heater. Quality work at a great price. Highly recommend Hays
Carrie Winter
4 years ago
We have a very old a/c unit and have used Hays for seasonal maintenance and a couple of repairs. They have provided friendly efficient service. I have never felt price gouged nor have they ever pressured us into buying new just because our unit is old.
This company was amazing! We had a horrible experience with a well-known brand previously, so I was reading reviews to find a new one. Hays was perfect. We called because our A/C was turning on but would not cool. When Xavier took my call, he was professional and compassionate. He heard my youngest daughter (age 2 1/2) talking in the background and immediately looked to get us an earlier appointment. Mike came out, he was professional and courteous, and it took him only a few minutes to know what the problem was. Unfortunately, the part that was needed was a week away. We paid for the 2 day shipping to get the part here, but we were still going to be without air conditioning for 2 days. In 100 degree weather, apparently nobody involved thought this was ok. The very next morning, at 10 am, I received a phone call that he part had gotten there earlier than expected and they were scheduling it to be installed that evening. Mike arrived an hour ahead of schedule and installed the part well within the estimated time. He even checked to make sure it was working properly and cleaned out before getting ANY payment details. Let me reiterate that for anyone that didn't catch it. They put a rush order on a part without any payment information. I was flabbergasted. This is the way to do business. True professionals and their customer service is the best I've seen. Thank you, Hays.
I had another company out trying to fix my AC for TEN days in a heat advisory. The other company was out 3 times and couldn't get my house below 90. Mike came out at 830 pm Sunday on a HOLIDAY weekend. Within 30 minutes he had diagnosed the real problem and had it fixed and my house (with 2 kids sweating) cooling within the hour. He was professional, knowledgeable, polite, and extremely competent. I cannot say enough about how impressed I am with this service, especially when the other company left my house at 99 degrees for over a week. Furthermore Mike proved that this company hires skilled professionals. Thank you Hays and thank you Mike! A+++
Technician (Aaron) was awesome. He had to climb a small fence and deal with a tree to service the unit...not to mention going into the attic when it was 105 degrees outside. He was beyond courteous and said he liked the fence and the tree because it made his job more interesting. I really can’t leave a review that’s as positive as the service I received. Thanks Aaron and Hays Heating and Cooling.
Jake Zinn PHX
3 years ago
I love Hays! They are a no up-sell, no bs business. Justin came out today for my fall inspection. He checked everything over thoroughly, explained everything completely and even helped solve a weird noise issue. He and the rest of the Hays crew are FANTASTIC!
Dominique performed our semi-annual cooling and heating service today. He was extremely friendly and polite and provided a thorough check-up sharing a detailed account of his inspection. Hays maintains great and friendly staff and have always been pleased with their services.
Excellent Overall service. Starting with the customer service at the appointment desk. Immediate response within the time frame of the appointment. Outstanding job by the technician as well as to keep us updated during the task and what was needed to resolve the issue.Thank you for your assistance and keep up the good work.
Happy New Year to me!! Within a week of the New Year, I had everything go wrong. I can't begin to say how grateful I am to Hay's. Since moving here, I have never found a better company that truly cares about you. I was in tears on a Saturday night when I heard all kind of hissing coming from my garage, I went out there to find it was the hot water tank, not only was it hissing it had leaked all over the garage. I had no idea what to do. I called Hay's who have replaced my air conditioners, and have done work here before. Stacia answered(after hours) and had me facetime Chris(owner and husband). What company does that? He walked me through what to do. Not having any success to get through to the next day, before any further damage, Chris and his wife drove over at 10pm on a Saturday night to help. What a Godsend!! I have no words, I was beside myself and felt helpless! These two are super hero's!!! I will never be able to thank them for what they did.They were able to get me in the next day to replace the water heater(between 5-7, after hours). I got a call early in the am and they moved it up to 12:30. Chris and Kolten came to my rescue, replaced the water heater and made sure all the faucets were working! Thank you, Hay's, thank you Chris, Stacia, and Kolten. I will never forget what you have done for me and will continue to use you and refer you. Even in the past with a mishap you always made it right!I am just sad Justin had to leave (disability) he was my favorite.StepheniP.S. My husband thanks you too(always traveling)
Carolyn Hudman
4 years ago
Highly recommend! Tech, Brandon, was very knowledgeable of his trade and respectful of my home. Brandon not only fixed problem but was able to explain the root cause (in layman’s terms) and recommend efficiencies that I could do to aid system performance. I could have not asked for a better experience. Thank you!
OIOOOIOO OIOOIIOI
4 years ago
Train your staff to be law abiding citizens. Single driver in HOV lane all the way from Happy Valley Rd to Camelback Rd.
Leonard Saltmarsh
4 years ago
We called Hays because they were the #1 recommended company on the Trane website. I’m glad I made the choice. Jerry came out to our house to do maintenance on our Trane XR17. Jerry and Hay’s did a great job, I like to know how things work and Jerry was nice enough to show me. We signed up for their maintenance plan on the spot. I would highly recommend Hays to my friends and family.
Dan came out with Mike to our property, they were very knowledgeable. They helped us with our plumbing issue. They were professional, helpful, Very nice and very fast. These guys are the best, I would recommend them to anybody.
Brian Horaski
3 years ago
Since I posted the original below review Hays service manager Mike contacted me. While he was frustrated with the review he did apologize for the tech mentioned below, who no longer works there, and gave me a refund of the $169 service package I was sold. He did not offer to come out and check for a leak but did say if i had called him before I wrote my review he would have made it right. I'm not sure why things are different since I wrote a review but honestly I am happy with his sincere apology and with my partial refund, although I did still pay them $466 for refrigerant, part of which already leaked out already because there tech did not check for a leak when it was obvious there was one. I do believe that Mike was sorry for his bad tech and they do really value their reputation. If you are considering Hays do not just read my review as they a lot more 5 star reviews. Do be aware, as with any industry, that there are shady people out there. I am glad that the shady tech I got from Hays no longer works there and hopefully they can go on having a successful business.Original Review:I had Hays come out to look at a unit that was not cooling well. They came the next day and said that my AC was low in refrigerant. The tech said we needed to add some refrigerant to the unit but he didn't think there was a leak. I though that sounded fishy but I said okay because I needed it fixed with the summer heat in Arizona. The tech put 4.5 pounds of R-410a refrigerant, at $115 per pound, but still swore that he didn't think there was a leak. He explained that a process called flash boiling can cause refrigerant to disappear. He also said that hooking up gages to test the refrigerant can cause it to lose refrigerant. I had always heard that an AC unit is a closed system and should therefore never need refrigerant. After he left I did some research over the next couple weeks and found out I was fleeced. An AC unit is a closed system and should never need refrigerant unless there is a leak or it filled improperly at the factory. I also found out that R-410a refrigerant goes for between $30-$75 per pound, not $115. Several companies I called were shocked at how much I paid for refrigerant but it doesn't end there. Not one company or the manufacturer of my unit (Rheem) had heard of flash boiling. They all, including the manufacturer, said that was not a real thing and you should never have to add refrigerant to an AC unit unless there is a leak, let alone 4.5 pounds. Sure enough 2 months later I am putting more refrigerant (for $45 per pound instead of $115) because it has a leak. The new company I chose was shocked they didn't put a leak stop agent in the unit. The guy said that would have fixed the leak or at least made it identifiable. To make matters even worse they sold me on a $169 preventative maintenance agreement which I will be canceling. I will never let this company on my property again. They were dishonest to the point of making stuff up to explain my missing refrigerant and all for what? So they can come out and charge me 2.5 times what refrigerant goes for? So the tech didn't have to bother looking for a leak? I read their reviews which is why I chose Hays. Maybe I got a bad tech but I want nothing to do with a company that hires technicians like that. Choose a different company...... you can do better!
Erik Gonzales
7 years ago
Mike from Hays Cooling and Heating was prompt, courteous and extremely knowledgeable. Not only did he complete the work that we requested but made suggestions that other so called experts in the field have failed to make. We are very happy with the service we received and are looking forward to having mistakes made by other less competent companies fixed and made right by Hays Cooling and Heating. 5 star rating for Mike, we are very pleased!Thank you!
Awesome service, Bill was great, fair, and came in at a lower price than competitors. I had a new ac unit installed, and they were quick to get me on the schedule. I would highly recommend Hays Cooling!
Frank was on time and knew what he was doing. He was very friendly and knowledgeable. I've used Hays a few times now and have always felt I've been treated fairly on pricing. I'll definately continue using Hays when needed.
Jerry is very professional and knowledgeable. Also friendly, customer oriented and seems to be a hard worker interested in getting to know the problem at hand a find a good solution.In the future I will call for him to help me with my AC needs. Hays has a very good employee in my opinion.
Dayton was on time and professional. He figured out our problem and quickly fixed it! I won't hesitate to call Hays if we have problems in the future and heartily recommend them.
Jared is very professional and he was very thorough!He provided explanations re: the cause of the problem and preventative measures.....though never pushy. Really appreciate his honesty and professionalism.I would also like to add that I appreciate the company calling and giving me an approximate arrival time. All around, very good service!Thank you!
Ideal was very professional and took the time to explain what was completed with our ac service, he went above and beyond my expectations. Keep up the great service.
We really appreciate your help this week! Everyone from the receptionists to Carl has amazingly friendly and helpful. We really appreciate it! We were called to be sure we would be ok with our lack of AC overnight and with updates about when repair appointments would be. Thank you so much!
We couldn't have asked for better service. The technician, Kevin, was very thorough and explained the issue with our A/C and took care of the problem.The technician also showed us what we can do to keep our A/C and Heating working well.Prompt, Courteous, and Professional.What more can you ask for?
brandy matthews
2 years ago
Justin was amazing! Very professional And informative, he wasnt pushy and listened to my concerns about my plumbing situation and gave me different options. I'm still figuring out my finances but as soon as I have everything squared away I will be making an appt with justin .
Frank M is awesome and does an outstanding job. He is kind, friendly, professional and does a fantastic job.We only request him to service our AC units. He goes above and beyond to make sure all of our questions are answered, and takes the time to explain everything. Frank M provided excellent service. We highly recommend Hays and Frank M for AC service.
Van Leibensperger
6 years ago
I'm very pleased with the service I got from these guys. My salesperson was Jim and he was in constant contact with me as I secured financing for a new AC system. He was a pleasure to deal with. The day of the install I met a gentleman named Jack who was very professional and quite knowledgeable. During the install my salesperson Jim showed up and actually started working alongside everyone to complete the install! These guys are seasoned veterans in their field and the final product was done remarkably well. Also the price that was quoted to me was fair and I was not over charged for anything. I will be referring Hays to anyone I know that needs a new system.
Sam did a great job for us. He was able to troubleshoot an unusual situation and get our A/C working again. It was a very hot day and he still took all the necessary steps to make sure the job was done well and complete. All around great job Sam.
Very pleased with the service, from Tonya in the office calling to give me updates, to Justin and Kevin coming out to provide the service. We had them come to give us a second opinion and we're so happy we did! They saved us almost $6000! Definitely call these guys if you need service!
Polli Hubbard
2 years ago
My tech and was on time. I got the 30 min call ahead.Clean neat friendly.Immediate positive representation of his company.
He was warm and kind to my dogs. Went the extra step walked me through what he did Explained what services I have .love these guys
Staff.Nicole Burnes
5 years ago
We called Hays Cooling & Heating to address an issue we were having in my daughter's bedroom. Jerry arrived at our house an hour early!! He was professional and fixed the problem. He was very professional and I appreciate that he explained everything he did.
Norris Baldwin
5 years ago
Mike S. was very helpful and didn't overcharge me. I was so pleased with the service that I decided to purchase their annual maintenance plan. My second interaction with Hay's was terrible. Service was performed by Joe and it was not a pleasant experience.
Dottie Morelli DottieM
2 years ago
I called Hays on a Friday evening regarding a rattling coming from my 5 year old Trane air conditioner (which was purchased & installed by Hays). Wanted to have it checked out to see if it was the compressor or another issue. Early Saturday morning Frank M arrived promptly and took the entire unit apart. He tightened the frame and the rattle ceased. Frank assured us that the air conditioner was in great condition, including the compressor and did not need to be replaced. Now that's customer service and efficiency. Thank you FRANK and HAYS!!!
Aaron always does an expert job explaining everything for me to easily understand and makes wise recommendations. I trust his expertise. Thanks
Matt replaced my water heater and added flow tec. He was thorough and explained everything to me. I appreciate his expertise .
Thanks
Dominique is a terrific technician. In addition he has a great personality and always works diligently at his tasks.Hays in my view has great installers as well as excellent service people.I should know, I have an excellent Trane system installed by Hays
I really appreciate the great work that Hays Cooling provided on my installation. They took to the time to come back after the installation to make sure everything was working properly. Jerry was very friendly and professional. I would recommend this service to anyone.
Christine Cohen
4 years ago
Hays was awesome. Matt was not sure what the problem was at first but consulted with his boss and together they got it right. New pool heater had a gas volume issue and now it is all good!
Mark came out to perform a free hot water heater service. He was polite, efficient and went above my expectations. He even offered to check the water softener, drained it and put in fresh salt. I feel very comfortable with his knowledge and expertise.
Annette LaSpina
6 years ago
We went to the Home and Garden show at the fairgrounds in Phoenix, Az on Sunday May 1, 2016 at which time we met Dan and the rest of the crew from Hays Plumbing and drain. We were given a lot of information on a on demand hot water system and filtration system for our home. Dan Viel came out to our house on tuesday after the show and gave us an estimate on what those systems cost. While he was here we were having some other drain and plumbing issues which he addressed and repaired while he was here at a very fair rate and quickly. He was very knowledgeable and helpful with all my questions and concerns. I would recommend this company very highly to all of my family and friends. Thanks for doing an amazing job and looking forward to the installation of the on demand system and filtration system. we look forward to doing business with them in the future.
Amazing customer sercice!!!!!!! Our air went out on father's day last year and they came out that day to fix it. This year our air wasn't blowing as cool as it should of. We have an older unit but Frank, came out to service it and went above and beyond what I expected.Edited 7/19/17I made an app for them to fix a plugged drainage line for my AC. They quoted me $455.00 for the work and came out and performed the job. Turns out that wasn't the issue and amazingly because they didn't cool the house and fix the issue they didn't charge me a dime!!! Amazing customer service and Hays is the only place I'll ever call for AC servicing.
Dan came over to track down a leak on an upstairs toilet. He was very courteous and quick to find the issue. He also recommended that I get the area looked at to ensure that I would get mold or issues later down the road. He helped schedule that and got working on resolving the problem. There pricing was very reasonable and the estimates they provided were spot on for the job we had. I would recommend them.
Bruce S. Garry
5 years ago
Your service representative, Brandon R., was prompt, courteous, and presented a professional image. My air conditioning concerns were discussed fully and yourrepresentative explained the workings of our conditioning system in plain language and very concisely. It became clear that your representative cared that I, as a consumer, was being treated fairly and equitably. Your representative went about his work quickly and efficiently and took the time needed to get his work done competently. I might add that he exhibited a command of people skills. One can only hope that his work ethic is emblematic of your business. I will be in touch to work out a seasonal maintenance program.
My washing machine drain was backed up. I tried snaking it with a small hand driven auger without luck. Called Hays and was scheduled for a service call the following day between 1 and 3 pm. Mitch showed up right on time at 1pm and cleared the drain in just a few minutes with a combination of machine driven snakes. Cost me the quoted price of $99 total. This was a third of the price quoted the previous day by RotoRouter. I will use Hays again if needed.
Maxine Gonzalez
3 years ago
10 stars is more like it?. Jack n Matt are awesome. Btw I blew you guys all up on FB. #teamHays.Being a single mom I was beyond nervous.I had talked with Jack last February and it took a bit to say the least on pulling the trigger but was well worth the wait.The AC system was upgraded and didn't break the bank.The water system is a lot of equipment but we'll worth the space sacrifice.At one point I think I had five guys in my house one being the owner Chris...real nice guy glad to see that he took the time to come touch base and check on his guys and meet the new customer, that was different and refreshing.Like I told all the guys, I expect as soon as the check clears never to see them again like many contractors. But I have a feeling Jack's going to stay on top of it and I sure hope that Hays doesn't let him go anytime soon! bedside he's one hell of an asset to the company.As soon as I learn to set the new thermostat I'll be golden?Much Aloha M.DelarosaAvondale?
Pamela Peters
4 years ago
Justin our tech. was on time and very informational. Work was done timely andfeel confident that it was done right. Wouldrecommend them and plan on using Hays in the future. Justin even went above and beyondhelping us put the neighbors dogs back intheir yard!
Beverly Groves
4 years ago
Matt worked on our plumbing problem. He was very nice and respectful. He did a great job. I would highly recommend Hays for plumbing needs
Jeffrey Salvano
4 years ago
Professional...family owned.. honest. Couldn’t ask for a better tech (Aaron). Performed a spring maintenance on my system and was extremely thorough. I was shocked how much dirt/dust came out of my outdoor condensing unit when he performed an acid wash. Would highly recommend to anyone. Customer for life.
Nathan Castro
3 years ago
I needed a gas water heater checked. Justin came out promptly and diagnosed the issue. He explained the problem and gave me a list of options to choose how to fix. I decided to replace the unit. He was fast, detail oriented and professional. If I have another plumbing issue he will be the one I call.
Ideal did a great job today servicing my A/C units today, kept me informed and showed me the results through the pic he took. Thanks Ideal!
Had a leak at the water main on a Friday. Justin came early Saturday and fixed it in quickly and professionally. Very polite and helpful. Price was reasonable than I expected I am pleased with his services. Highly recommended.
I like the supervisor (Jerry) that was assisting along the way, He always responds the messages on time and he's follow up is accurate. Other then that i just hope the job last long because we spend a lot of money, i can't say much because we just got our A/C units done today however We'll see in few months or years.
Responded to my request for a plumber promptly. Chas the plumber expertly diagnosed the source of the water leak. A detailed, binding estimate was given before the work began. The work was done quickly and professionally. Recommend Hays and Chas for plumbing needs.
I use Hays for my AC unit and today I used them for new plumbing in my bathroom. They showed up on time, listened to my concerns as I have a child with health issues, and they were very tidy and clean! I am always happy with my service from Hays!
Bill did our write up for a new ac/heating unit. He was professional, friendly and very helpful. He was more than happy to answer all my questions and provided us with more than one option. I will recommend Hays Cooling & Heating LLC to everyone.
Super Company:Jeff serviced my two Trane A/C-Heat units. He was a very pleasant person to deal with, worked efficiently, gave me some helpful hints, and was very friendly.He also did not try to sell me something (unlike I have experienced with another company in the past)!The Hays Cooling & Heating LLC company has serviced my units since 9/2010, and I have alway had excellent service and help from not only the technicians, but from the office personnel, to even the owner!Thanks you from a very satisfied customer.
Patrice Courtney
2 years ago
Frank is great. Courteous, professional and if I have to have my HVAC checked out, Hays has my business because I trust Frank, one of many wonderful people who work to keep us cool and warm.
This review is based solely upon a meeting which we had with Jack Zweig for him to give us a proposal for a new HVAC system. Jack gave us a very comprehensive description of the systems which are available and the services which would be provided. We were very impressed with Jack’s presentation which speaks well about Hays Cooling.
Reliable and great customer service. I trust this company and appreciate their knowledge for heaters and air conditioners. I'm thankful they were willing to help us out, even on Father's Day.
Andrew McCabe
7 years ago
Our AC died on Sunday and Hays was there the next day. Mike was courteous and quick to diagnose and fix the problem. He was knowledgeable about the units and explained exactly what was happening. I will definitely use Hays again.
Arizona Living
3 years ago
JL and Brian did a fantastic job. In fact so did everybody we dealt with throughout the project. New unit is nice and quiet. Super cool people and top notch quality. Can't ask for more than that. Thanks for your hard work.
Rachelle Hiscok
6 years ago
Had a plugged up kitchen sink. Mike was friendly and professional. He cleaned up after he was done and gave me some quick advise on a couple of other plumbing concerns that I had. I would definitely use this company again.
The ductwork in my attic was in terrible shape. I think the extreme heat and lack of proper duct installation and support caused major parting of some of the ductwork in 4 places. I discussed the problem with the tech before he did the repair and could not have asked for a better repair plan. He also sent me before and after pictures of the work that indicated a first-rate professional job.
Sarah Hechtman
4 years ago
My husband and I got home from work and realized our air conditioning stopped working. Keep in mind it was 110 degrees outside and we needed air quick. Within 3 hours Sam R came out and an hour later we had a fixed compressor and cold air. Thank you so much Sam and everyone at Hays, you saved us!
Jeanette Gockley
2 years ago
We have used Hays Cooling Heating & Plumbing for the past 6 years. They are friendly, punctual, honest, and do a fantastic job! We highly recommend Hays!
Mike did a fantastic job with our plumbing issue. He was prompt, courteous and was very effective at solving our problem. We will use Hays Plumbing and Drain for all our needs. Thanks Mike!
Perry Wishlow
5 years ago
Nick was awesome. Showed up when he said he was going to. He is knowledgeable, efficient. conscientious and friendly. Fixed our plumbing issues in no time flat. We are very pleased with all the work he did.
Jimmy was very clean and knowledgeable. A credit to the industry. He advised the issue with the valve we called about and two other valves but did not push the work. We got two valves replaced. Highly recommend
I would absolutely recommend Hays for your heating and cooling needs. My tech, Aaron, was great!! He arrived on time, was fast, friendly and clearly explained everything he was looking at when he checked my unit. Great experience all around.
Myriam Amaya Nasser
4 years ago
Aaron was so thorough! I appreciated him explaining the entire maintenance process. He also went through what to expect with our current air conditioning system. Aaron was awesome, I highly recommend Hays!
Steve Kenyon was my sales consultant and my service inspector. He was a pleasure to work with. They did all they could for my old A/C unit and when it finally died Steve helped make sure the new unit was the best one for the job.
Sam R. serviced my AC unit this time. He was on time, courteous, professional. He was informative. Answered all my questions. I Would recommend(and have recommended)Hayes heating and cooling to anyone! Great company with great employees ?
Heather Haese
4 years ago
I have used Hays Heating & Cooling at my home for the past couple of years. They’ve always gone above and beyond. I recently used Hays for one of my rental properties. AC Tech, Aaron, services my unit and found a few things that needed attention. He thoroughly explained what each of the issues were causing and how they could address these issues. He completed all the work and was extremely helpful and professional. Thank you !
The AC Tech person, Justin, was personable and well-prepared with a high degree of expertise He first went up into the attic [115F] and checked the unit there. He came down and then we went outside to the central unit. With various electronic gauges he checked the unit out. Everything was in good order.I highly recommend Hays Cooling; they care about service and do a superlative job.
Carissa Houston All Day Mom
6 years ago
Hays does not charge a service call fee, which is a good sign to me that the company cares about assessing problems in person, and developing long term relationships with clients. I wish we had called Hays for a plumbing home inspection instead of relying on a general home inspector, because Dan pointed out several issues that should have been noticed by the home inspector and are now causing us problems. Ask for Dan Viel; he is very knowledgeable and he understood my concerns about health issues regarding plastic tubing, fluoride, and reverse osmosis, and thoroughly explained different options to help reduce contaminates in our water. Dan spent a great deal of time going through our new-to-us home with me, answered all of my questions in layman's terms, and gave advice on issues we may want to DIY. He provided a detailed estimate of every current and potential issue—I received a written estimate for both necessary plumbing repairs and some day updates at various price points which we will use to decide what we will attempt to DIY, what to have fixed professionally right away, and what to plan to update in the next few years. We absolutely choose service companies based on their Google reviews and we're thankful to all who recommended Hays Plumbing here. We will stick with Hays for all plumbing needs.
Jennifer Wisely
2 years ago
The Hays team came through for us in a pinch and SUPER fast. We came home from a long weekend to find our hot water heater leaking. I called a little after 8 am on a Monday and had Justin F. on site by 9:45am and a new functioning water heater by noon! Thank you!
Our hvac was not blowing any air. Called Hays late morning and a tech was here by afternoon to diagnose. We were given an honest assessment to remedy. Not the first time we use Hays and we were so pleased there was no doubt to call them on the current problem! Problem fixed!
Shiela Naffziger
7 years ago
I had to call Hays again because my air condition unit was not working properly. I had them out 2 months ago for a routine check before air conditioning was needed. There was no repair done. I was just told that the unit was old and sounded loud, but all was OK for now. Yesterday I called again and Elliot came to my home about 4:00 and was here until about 7:00. He completely took the outside unit apart and analyzed everything. I needed 3 new parts and he replaced all of them and very carefully checked everything. He may be the best technician that I have ever had.
Joann Fogleman
6 years ago
I have been using Hays Cooling and Heating for maintenance check up on my A/C unit for several years and very pleased with there courteous and professional service. Travis was very pleaseant, knowledgeable and explained to me the condition of my unit.
Dan V. provided plumbing services for us. He was prompt. He was clear in communicating with us. He came to our house at the appointed time, and did the work within the time allotted. He also told us about a couple of other minor items that he noticed that needed repair, and we also appreciate that. We were very pleased with Dan's service.
Terry did an excellent job of replacing our hot water heater. He was professional and helpful in explaining preventative maintenance yearly. Very prompt, on time and courteous. Thank you.
What a positive experience to have with an HVAC company! Brandon saved me thousands by thoroughly checking each component on my A/C unit and finding that the expensive compressor wasn't the failing part! What a lovely surprise to find someone that's honest! Thank you Brandon at Hays! I'd give 10 stars if I could!!!
Alea Hathaway
2 years ago
Bid was very uncompetitive. Trane isnt what is was before outsourcing compressors to Mexico and slim coils to China. Aluminum weight thickness not adjusted to handle 410A freon and its double pressures, so plenty of bad reviews of Trane unfortunately.Hays sells that they are above the common installers and, while best installation is key...they wanted to perform a costly revision that just wasn't necessary and with a downside when critically evaluated. I am very happy with the unit and installers we ultimately chose.
Adam Waldmier
2 years ago
Hays called to conduct a check up visit on my recently installed Trane XV18. Jerry came and looked things over and took the time to explain some things to me, even in the heat of the day. Thanks Jerry, appreciate that. I'm happy with my Hays purchase and the care after the sale.
Nathan Agersea
8 years ago
The Hays team did a fantastic job with my A/C replacement. I had a 10 year-old unit that died in April and a pregnant wife who couldn’t stand to be without A/C. I called Hays in the morning and they had a rep to my house that same afternoon. The price they quoted was fair and I couldn’t be happier with the work they did. My wife and I had AC back up and running within 24 hours.
Jared w/ Hayes Plumbing did a great job for us replacing our hot water heater and water conditioner. Very professional, polite, knowledgeable, articulate, and thorough. Would give Jared and Hayes my highest recommendation.
Daniel Felzke
3 years ago
Ray C is amazing! Our air conditioner was pumping air, but the air was not cold. Ray came out and thoroughly looked at the entire system and found that the air flow was being blocked thus causing the air to not be cooled. He took apart the whole system, fixed the inner insulation problem put it back together and the Air Conditioner has never worked better. Ray is truly an AC genius and I could not be happier. Thanks Hays and Ray!!!
Eric Brouhard
7 years ago
I've replaced 4 units on two houses with Hays. Once, I went with another provider -- and was sorry.
Hays is timely, highly professional and stands by their work. Highly recommended if your looking for top quality equipment, service and quality work.
I can not recommended Hays cooling&heating. The company sent out installers who did not know what they were doing.we had a gas leak for 5 hours.they put our dog and family in harms way.please please double check to make sure that you stand there and watch them.the company didn't feel the need to compensate us for the pain they put our family in.oh wait a minute did want to pay for a meal out. The gas leak was also tough on our puppy. So think twice before calling them. I would like to thank hays company for offering to make up for the gas leak that they caused.chris thank you.
No one can be any better or quicker to respond to problems. Have used this company for about 20 years, on many buildings. Always enjoy having Jerry on the job, but have found all of Hays technicians very capable and responsive.
patricia rhee
5 years ago
We will be forever grateful to Hays! No matter how big or how small someone is out in less than 12 hours (usually less than 6), they are always friendly, and they explain everything thoroughly! Thanks Mike, for again getting the a/c up and running in no time!
Excellent customer service from the first person I spoke to, Lindsey who is why I didn’t keep calling for quotes, had two others who I was not happy with, to Chas , who took the time to listen and asses the situation first before professionally suggesting a course of action, which completely solved the issue. I would highly recommend Hays plumbing and Chas to any of my family and friends.
Chas M. was superb! Knowledgeable, courteous, thorough and friendly. Did a great job and provided answers to all questions we asked. As for Hays as a company, they are great! Wouldn't consider using any other company in Phoenix. Overall, another great experience. Thank you!
Chris Ramirez
5 years ago
Hays has been very friendly and professional since I first began bidding an AC replacement in our home. All technicians very friendly and professional for any follow up adjustmennts. Al was no exception!
Arrived with in the schedule d time frame, was very respectful and explained what to expect and gave approximate time the service checkup would take. Completed the checkup and explained the status of my A/C systems. Karl was very good.
Mike was efficient and friendly. Quickly diagnosed the problem, fixed it and even cleaned the unit which desperately needed it. No high pressure sales or shady tactics. They were even able to come out earlier then anticipated! My only problem is with the HVAC companies themselves. Why does a $15 part cost me $259 to install in less than 30 minutes??? It appears to be the going rate but it's ridiculous. However, Mike was great!
William Lindenmuth
2 years ago
Technician arrived within the time window.He was profession in his approach. While spendingadequate time thoroughly checking out my systemGreat job and high ly recommended company.
Jake D'Angelo
5 years ago
My recent experience with Hayes was great. Called them to do a routine AC service, and they were in and out in no time. My service tech Justin P was very friendly and professional. I would recommend this company
DANNY Morales
3 years ago
Walked out to my garage & found water coming from the water heater. I called Hays & Stacia answered. She got me connected with Nick who called me personally. Sent him a pic, he walked me through to do a quick fix, & it worked. I was able to avoid an emergency call tonight, but I know I will need a water heater soon, & this is the company that I am going with. Thank you Stacia, thank you Nick, I'm looking forward to doing future business with you.
Jared was very pleasant to work with on our slab leak and water heater replacement. He and Nick the repair work on the plumbing reroute and cleaned up their worksite afterwards, which is very much appreciated.
Derek Fulcher
11 months ago
I've used a few different HVAC companies in town and Hays in the best. Ideal was an excellent tech.
I highly recommend Justin Flowers for all your Plùmbing needs . I have got to know him over the past 20 years and have had the pleasure working with him. He completely has all the quality traits that make the best plumbers. He truly has his customers best interests at heart and delivers quality and integrity on all his jobs. I wish I could give him 10 stars !
Terry was very prompt. He was pleasant and explained the work. He did a very good job. It was a pleasant experience and I would certainly call him again when I need a plumber
Robert Thompson
7 years ago
We had Hays install a Trane. Has worked with no problems. We have the maintenance program (recommended) where they come out twice a year to inspect the evap cooler and Trane. Manny was out here today and did a great job. As all of Hays employees are. Great work great people. Have recommended Hays to several people. All went with Hays. Manny thank you.
Kathy Edgerton
2 years ago
This was an emergency no water to the house. Mitch called within 30 mins after describing the problem he thought he could fix it. He drove from New River on a Saturday in 115 degree heat. He repaired it in a little over an hour. This is a great company that I will use again and again. Thank you.
Same day service! And it didn't turn out to be as easy of a task as we all thought. Yet, Mike just stuck to, and got it done for us, even stayed late! I felt like I should have probably fed the guy dinner!! Super nice guy, and so glad to get our water heater all up to where it needs to be! Great Job!!
John Trujillo
2 years ago
Hays did a great job with the diagnosis of my AC system. Frank was very patient and provided details of why my unit was having issues.Thanks to Hays for being honest.
I called a contractors directory for a water heater issue and was given Hays and so happy I was!
Justin arrived and not only helped with my water heater issue but advised me and helped me with my air conditioner and heater too!
Great service ??
Joaquin Zendejas
2 years ago
I called Hay's as my A/C was broken and they came right away. Sam the technician spent a few hours trying to figure out that problem and made sure the problem was fixed. I had another company come the day before who gave up in a few minutes and then said they would come back the next day. Hay's made sure to find the root of the problem and fixed the problem. I would highly recommend Hay's.
Carol Mckee
11 months ago
Ideal Richard and his partner did a excellent job with my AC I would definitely recommend them to someone else.
Arrived ahead of time and showed pictures of work after completion - have not experienced that before. Jerry explained PMA program details and gave his personal opinion when and asked. Would recommend this company to anyone needing AC service.
Mike was wonderful. Since Bill doesn't do service calls anymore, we were lucky getting the next best thing..Mike. We are happy with Hays Cooling & Heating. Always get the job done.
Marcel Martinez
a year ago
I always recommend them and use them for my own personal use and rental properties. They have never done me wrong and are always fair in pricing. Always on time and always professional
Stephanie Scott
2 years ago
Hayes technician came out the same day I contacted them. Gave us the best quote .They were very thorough and had a new unit installed by the end of the week.
After realizing our air conditioning wasn’t working... it was a Saturday and the people that installed it aren’t open.Called Hays and they were out in under an hour.After climbing to the roof of our condo... Al established that the wrong size fuse was installed with our initial set up. He had us up and running in 30 mins.This will most certainly be our go to place
I called to have my AC checked and to make sure there is no issue detected. The technician first stated there is nothing wrong and we may need to purchase their filter because it’s better than that at Costco. Then he stated I need the avx valve changed that would cost $1800. When I said I couldn’t afford it, he came back and said the test stated there is a need for 2lbs of feron at $85, when I went outside he said it needs more and he already put 4 lbs in. Thus is to keep the warm air coming. Unfortunately when my husband came home he said it was a scam and the feron only affects cold air not the hot air. I’m truly disappointed at the tech and service provided knowing that I used them based on recommendation. At the end I was out $419 for a service I didn’t need.
These guys are PROFESSIONALS! From Xavier taking the inital call to Manny coming out to the call, Hays Cooling and Heating is extremely knowledgeable, courteous and professional. If you want a crew that will be honest and help you decide the best solution to your heating and cooling issues then call them now!!! Thank you Guys!!! Highly recommend this team!
Air conditioner would not cool. I discovered this at 5:15pm. Jerry was here within 1hr and unit was fixed within 1hr. after. Excellent service!!! I have used Hays several times now. Very efficient and timely service!!
Jerry showed up on time with the right tools and parts. He's a sharp tech that took control and solved the problem(s)!!
Definitely will recommend Jerry and the support team at Hays! Thank you soo much!!
Kimberly Falvo-Torres
5 years ago
Water heater replacement in a trailer. Very very small area to work in. Nick was awesome! Addressed hubby concerns and was direct honest and fast..this is our 3rd time using them and they are above in the service department. Thank you Nick for all you and your right hand helper did!!
Portia Preston
8 years ago
Just as the Valley began to hit triple digits this year my a/c unit died. After speaking with other local companies I decided to go with Hays Cooling and Heating. Best decision I ever made! They were quick to respond and the technicians were knowledgeable, experienced and friendly. I'm thrilled with my new a/c unit and would highly recommend Hays Cooling and Heating for any of your air-conditioning or heating needs. Thanks Hays Cooling and Heating!
Anne Gutendorf Hendricks
2 years ago
Mitchell was a very nice guy. It's a little crazy, I think, to have to pay for an estimate, but they were able to come out really fast, which was cool, and Mitchell was extremely knowledgable and helpful. Running a gas line is very expensive, like 4000 dollars expensive. There, saved you an estimate.
Our regular AC guys weren't going to be able to come out for a couple of days and we were completely without AC on a 107-degree day. Took a chance on Hays and we couldn't be happier. In less than an hour, Carl had our problem solved! Very friendly as well!
Dominique Nguyen
6 years ago
Excellent service. Hays sent Mike out on a Sunday with record breaking 118F heat when many other companies could not accommodate us. Mike quickly identified the problem and fixed it. Thanks for a great job, Mike!
Randolph G Greer
7 years ago
This is a great company. Had a problem with one of my a/c units going out. I called and they came out first thing the next day--7:00 am. It turned out it was just a minor issue; lose wire from service that another company performed. Steve fixed it and checked the unit over and even changed out the batteries on my thermostat. Note: They installed my three Trane units in 2012. I plan to use them in the future for all my service needs. If you need a new a/c talk with Bill at Hays Cooling. Thanks Steve!
Just had service check up by the most polite, thorough, friendly and informed service tech ever! Thad is deserving of a big Christmas bonus. Always very satisfied With Hays team.
Thanks again, Tom
Prompt same day service and fair prices. Professional technicians. Offered a much better value maintenance contract than my previous service provider (who went out of business.....) Looking forward to continued high levels of service!
Tyler Hauwert
9 months ago
Ideal Nebija did the inspection on my house and saved me a lot of stress. He was really kind to me even though it was probably the end of his work day
#fishing GIMIKS AZ Kayak and shoreline fishing
2 years ago
Great experience w/ service from this company, definitely will use them again if I have issues w/ heating and cooling. I highly recommend them to anyone needing heating and cooling service. Our technician Frank was great...THANK YOU!!!
Philip Ducher
4 years ago
Hays and our technician, Nick came through and helped two separate issues that came up in the same day! Nick even came back after hours because of a miscommunication with the home office and we really appreciate the service.
This is the second time in 7 months I have had to have Hays come to my house, first was for an inproper toilet install by the previous owners, this time was my water main in the front yard was leaking. I called and had an appointment set up for the same day. The Plumber, Denny, was prompt in his getting here, he gave me the estimate, the time to do it and then started in on the work. All told the work took about an hour, Denny was very professional and courteous. Also he informed me that my WATER METER was not working properly which resulted in a temporary fix since my water couldn't be turned off completely. He fixed it and wrote out my invoice, he put on the invoice that the water meter was malfunctioning so that the city would be prompted to repair it, since it is THEIR equipment. Once all was said and done I am very satisfied with the work done, the price is reasonable for the courtesy, professionalism, and the knowledge that their employees possess. I will again call on Hays to do all my Plumbing work.
Brand new systems in my house and could not be more thankful for the team over at Hays. Follow up and professionalism of the technicians is way better than anyone else I have ever came across.
Duke DeBernardi
2 years ago
Chris Hays makes sure his sales staff and technicians explain the best solutions for all your heating and cooling systems. I recommend them highly. Duke DeBernardi DDProperties.
Brandon was right on time, very knowledgeable, and very thorough in explaining his checks and results. I would recommend Hays over other HVAC service providers who compensate their service people by commission.
ARL Ultimate
8 months ago
Ideal visited my home and fixed and also provided estimate for next repair. His knowledge was great indeed !!
Denny was very helpful and easy to deal with. Advice on the action needed to address our issue was clear and included estimate of the total cost. Denny apologized for only wearing a bandana rather than a full mask inside our home.
Macksimilian Harrison
5 years ago
If you want professional service & the JOB done RIGHT Hays is the place! Another company quoted us a lower end unit for the same price Hays quoted us for a higher end unit. Hays pointed out some of the corners cut by the previous company on our old unit which caused it to fail after just 8 yrs. Can't say enough about the staff at Hays from cust serv, quotes, & the service technicians!!! Thanks!!!
John Pokerwinski
3 years ago
The plumber they sent out, Matt was exceptional, great guy, great work ethic, and explained everything. I'm a Remodeling Contractor, and these will be my guys when i'm in need again.
The thing about theses guys are the 80 dollar fee to come out again really is mind boggling to me, to come fix a faucet. this shows they have no interest or they are just pricey. If they call this doing business I don't need ANY of this. I see all these 5 star reviews, but that doesn't help me any. I'm looking elsewhere on who is interested to do the job.
Maureen Stewart (TCP)
5 years ago
Our A/C went out upstairs in 120 temps and Jerry came out the same day, figured out the issue and fixed the problem. He did a great job explaining our options and was fast and efficient. Thanks Hays and Jerry!
Marietta Tartaglia
2 years ago
I feel that the technicians are very honest and actually love working for the company which speaks highly. Justin F. Is probably one of THE MOST honest guys I've ever met. I appreciated the time he spent educating me.
frank trovato
3 years ago
Mitch did a great job. He was very courteous , knowledgeable and was able to resolve my problem. Thanks Hays, I will be a loyal customer and tell my friends.
Justin Kipp
10 months ago
Ideal the serviceman did an amazing job informing us of everything needed and helping us maintain our ac unit! 5 stars!!
I had a leak in attic from an ac, pipe. On a Sunday, they came right away, fixed the problem, fair price fast service. Eric the service man was very professional and did a great job. I won't use anyone else.
Roger kuniski
6 years ago
Thanks to Bill S and the entire Hays team. They came and replaced my 12 year old Carrier unit with a trane two stage and also my 40 gallon water heater with a 55. Everybody was professional and treated the house as if it was their own. Even with temperatures in the attic being over 100 degrees the entire team never skipped a beat and had the entire system replaced in a day. So far im Saving about 100-125 dollars a month on my electric during the last few peak months. Thx Hays!
Big shout out for our visiting technician, Ideal! He is very knowledgeable, professional, and helpful regarding the needs of our specific household.
Air conditioning dropped off at about 9 pm and Kevin was there at10 to take care of the problem. I strongly suggest you get enrolled in the maintenance program. thanks again Kevin and all the good people at Hays Cooling and Heating!!!
Mike S. went above and beyond servicing my air conditioning unit. I would definitely refer others to this company because of their customer service. They make sure that their customers are satisfied and taken care of in a timely fashion.
Needed a new hot water heater asap. Mike was on time, efficient and professional. If I had to deal with great guys like Mike I wouldn't be afraid to call for anything. Thank you Mike and Hays Plumbing!
Was able to get a tech out quickly. He did a great job and explained problems clearly + gave good maintenance tips to prevent issues. Even cleaned the outdoor unit free of charge. Thanks Frank!
The technician, Brandon, was terrific. He was prompt, thorough, and courteous. He also took the time to explain what he was seeing and why it was important. A really great experience all around with Hays!
Ian was on time, courteous and professional. He is very knowledgeable regarding his profession and product. Ian took the time to explain everything in detail in a manner that one could easily comprehend. No time was wasted. He analyzed the situation quickly and gave me an estimate. He then completed the job remembering to put on his shoe covers each time he entered the house. Ian described a product to use on a regular basis for maintenance, but no high pressure sales pitch. Totally satisfied with Ian, and the price in Angie's List was honored.Ian is an asset to Hays Plumbing.Bill Budris
Chris Clemens
2 years ago
Hays Cooling & Heating has always provided excellent service.
Sam the HVAC service tech did an awesome job communicating and getting our AC back up and running.
Thanks
Work was GOOD on water heater replacement..! BUT..Could not get a receipt for Payment..I HAD TO CALL!! 3 weeks..Later!!mmmm??
Samantha Tracey
4 years ago
I called at 6:30am and someone answered, which I was super shocked but really appreciative of. We had an appt in the afternoon and I called saying our air actually went out and they sent someone over immediately. The tech was extremely nice and helpful. We couldn’t be happier with this company!
Kevin was an excellent technician, installed a new thermostat and set it up for us. Explained everything he did on our summer service check up very well.
Technician Brendan was extremely helpful and explained the detected issues in detail and even took photos, as the unit itself is difficult to access on the roof. Highly recommend Hays and will definitely use them again in the future.
Brenda Lundmark
a year ago
Glad I switched to Hays. They were on time, called before they came out. Reasonable!!!!. Techs were great. Thank you.
Walter Goralski
a year ago
I just want to say that technician Ideal is a great guy. He came on time, told me exactly what he was going to do, and shared the results. He's a good man.
Robert Slagle
2 years ago
What a great experience. Frank the service tech was very knowledgeable and friendly. Price was very fair for the time spent. I will definitely have Hays take care of ALL our A/C & Heating in the future
Matt Emmons is thorough and does great work. Very happy with the plumbing team.
Deon Kauffmann
10 months ago
My technician, Ideal, was great! Knowledgeable and friendly yet professional.
I highly recommend Hays
Arrived quickly for a last minute call. Very professional and honest. Connected me directly to their head estimator to assist in preparing an estimate to replace my home AC system.
Mike did a great job assessing my unit, and brought it back to life. Everyone else told me it needed to be replaced, Hays got it back up and running extending the life of my unit. Thank You Hays.
Brian Riordan
6 years ago
Dan Viel from Hays was great to deal with. Fixed issue quickly and was generous with his time and information about other questions I had for him. I would use Hays again and ask for Dan
Hays has been incredibly efficient and responsive to ensure a great experience with their products and servers. Thad was an especially courteous, competent, and professional field service technician.
Michael Paulo
3 years ago
Aaron came to the house and checked out the thermostat. He was awesome to work with and let me know some of the issues he found up on the unit. Will definitely call for future services.
Great service. Plumber & apprentice were polite, respectful & informative. They went over all their work and went through the warranties with us.
Linda Anderson
2 years ago
The bid was higher than others for this service but Ive used them before and that is why I got this estimate. The tech was very pleasant. I just didn't go with them this time due to price.
Diane Sanchez
4 years ago
Aaron was here today to check out my A/C unit. He was efficient, friendly, knowledgeable and took time to explain! He is a great employee and an assert to your company!
Technician Al A. Hays Cooling and Heating. EXCELLENT JOB! Polite, courteous, and professional. Actually I think hes the only tech that EVER took the time to hook up a water hose to clean out the unit on the 2nd story roof. Gave me the full low down on my unit and is sending pictures to my E mail. I called the company up and said I only want Al A. out here for now on!THANK YOU AL! WE WILL SEE YOU AGAIN!
I had 2 new AC units installed in October 2019. There was a problem with one of the units when the heat was turned on. Justin arrived on time. Was friendly and showed a lot of patience until he solved the problem.
Phoenix Online
10 years ago
Hays Cooling and Heating came out to my house in North Scottsdale. They were on time and provided quality work. What more could you ask for? I would recommend Hays to anyone in the valley. Thanks to them I have heat in my house again!
Dale Genovese
8 months ago
Great service, no BS, no upsale pressure, Richard was courteous and quick to identify and solve my issue.
Anthony Grima
2 years ago
Brett performed my monthly preventative maintenance at my two properties. Work was done efficiently so as not to disturb any of the tenants. I would recommend Brett to anyone who asks.
New Trane AC install, honest, professional ~ super happy I selected Hays. Highly recommended.
Ruby Cazares
8 months ago
Austin was awesome.on time, knowledgeable and replaced and repaired my shower handle quickly.Thank you!
This company is a joke, starting off with the unprofessional way your call is answered, to even try and get someone to come out. I was put on hold 3 times by Tanya, who talked so fast that I couldn't even understand her, only to wait so long that I had to call back. After the third time I called another REPUTABLE company and was taken care of promply and courteously. You would think phone etiquette would be required to be the first point of contact for your business, Unacceptable. I later called and asked to speak with a supervisor and was told they were not available and that they would call me back, which never happened of course. Stay away from this business. It's a waste of your time.
Hays always does a great job and they’re super honest. Brandon was super professional, nice and helped me out in a jam and left behind some terrific advice for the summer. Too bad there aren’t more stars... ;-)
James Blakeslee
2 years ago
Mike S. checked our HVAC units today. As always, he arrived on time and was very professional, as well as personable. We highly recommend Hays!
Patricia Amundson
7 years ago
Absolutely love the service from Hayes! Efficient, knowledgeable and friendly--the technicians are just what you want in persons tending to your a/c-heating needs. Thanks to a friend for so highly recommending Hayes. Now I can also highly recommend them!
Mike was quick at locating and fixing the problem. He didn't try to hard sell us on additional services, but instead made helpful recommendations and gave us some quotes in case we're interested.
Shelley Marine
3 years ago
Prompt courteous service from start to finish. From the moment the call was booked to the moment the service vehicle pulled away. We could not have hoped for anything better. We will definitely use again and refer. Thank you!
Patrick Conaway
9 months ago
They did an excellent job installing our AC. Professional start to finish!
I called Hays and they had tech out the same day to look at my new AC system. They had it repaired in 2 days with a new part. I always recommend them
Incredible Service at a great price = Wonderful Value.
They came out and removed my two AC units so I could get our pool dug and came back ahead of time 2 days later and reinstalled with zero issues. I love these guys!!!!
Kevin came to do a routine check on the new A/C unit. He was very professional and answered all of my questions. Kevin also took time to explain anything that needed clarification. I was very pleased!
Susan Bissell Mazurek
10 months ago
Awesome service. Tech explained everything and programmed my system for maximum APS savings with time of use plan. ?
mikey xxxloafyxxx
4 years ago
Very professional and did work in a neat and timely fashion. My daughter also said he was easy on the eyes sorry had to tell you that too. He is now giving me an est for my laundry room. Thank you guyes sooo much i truely appreciate the quickness and your more than reasonable rate.
Excellent service and workmanship from Hays Cooling & Heating every time. They do our semi annual service to our heating and A/C units and can’t say enough about how happy we are with their entire team.
New to PHX and found Hays to be very friendly and responsive. They tracked down a tricky wiring issue with my A/C unit and repaired for a reasonable fee.
Bettina Bickel
11 months ago
Ideal was on-time, professional, and went out of his way to ensure that everything was explained to me and taken care of.
Mindy Lefkowitz
2 years ago
Technicians very knowledgeable! Diagnosed and did my repair very quickly.
Caleb Wood was great, I would request him again.
Andeanna Farnes
4 years ago
Easy to make a next day appointment. Fast competent service and good prices. Call them, they are polite, don't over sell and cure your AC woes.
Mark Gianvito
6 years ago
Working with Ian has been great! He is very experienced and knowledge, someone you can trust with your plumbing needs.
Shane Willoby
5 years ago
Frank was awesome! He fixed our broken a/c at 10pm on the hottest day of the year! I would highly recommend Frank & Hays to
everyone. A++
Our tech was so nice and knowledgeable! He quickly fixed our leak in our shower! Thank you!
Chas was on time and completed the work quickly. He did great work and alerted me to an additional issue we were able to take care of while he was there
Our maintenance service person Ray was very professional, knowledgeable and cared to explain in detail all the findings and actions needed going forward, Thank you Ray for great job
Nicole Culver
4 years ago
From the time and effort Jack put into finding the right unit for us, to the cleanliness, knowledge and thoughtfulness of the installers and the quality of the actual unit, I have to say we were 100% satisfied with Hays!
Deborah Scott
2 years ago
Off to a rocky start...But I will give a great big kudos to Matt! Came in and got the job done! Professional, friendly and knowledgeable. In and out in 20 minutes! Thank you Matt!!!
Michael Woody
3 years ago
Justin came out and cleaned shower pipe, he was very professional and explained how to prevent build up in pipes. Would highly recommend Justin for any repair.
Pancho Valenzuela
2 years ago
The whole organization is professional and customer friendly. Sam did a great job of servicing the unit plus pointing out what else was needed.
Jared arrived on time and was very direct and professional. In the past I have been burned by another plumbing company. I will not hesitate to use Hays in the future.
Always a trustworthy and reliable company! I’ve been using them for 10 years and will continue to use them.
If you want to know you’re get the most for your money, use Hays Cooling & Heating!
Excellent professional service. Explained in detailed what was required for the maintenance. Provided discount signing up for the maintenance plan. I would use again for service.
Geoff Trachtenberg
3 years ago
I am so impressed with the responsiveness and quality of the work done by Hays. I have a complicated issue and they were second-to-none in helping me diagnose and repair it. They'll be my go to from now on.
Maryann Little
3 years ago
Aaron has been so kind, considerate and caring with Walter and Walter is very pleased with the service and the pricing.
So, Thank You Aaron and Hays for being so kind to a 90+ year old man.
I Messed up my thermostat replacement. They had me scheduled within a day and fixed the problem quick.
Hays Cooling is truly a great company Integrity and honesty are very important to me and they exceeded my expectations ! Our technician Aaron was very professional up front and very helpful !! Great Job !!!
Petrona Zickgraf
3 years ago
Sam R was helpful, patient and explained what he was doing and why. He gave recommendations on how to enhance our cooling system and prolong its life. I greatly recommend.
Explained everything, very thourough, knowledgeable and professional. Showed up on time. Pricing was excellent. Service techs who performed the actual install were curtious and cleaned up after themselves. Definately would refer and use again.
Christopher Berry
a year ago
Had a clogged drain and improperly installed piping, so now things are clear and flowing nicely. The guys from Hays are top notch!
Justin was awesome! Figured out the problem and got the part ordered. Very professional and we were thankful our air was fixed in a timely manner.
Matthew Eggers
5 years ago
Dominique was great. Very professional and thorough A/C tune up. We enjoy working with Hays Cooling and Heating.
My technician Matt showed up promptly, assessed the situation, gave me an estimate, and fixed my issue. A wonderful experience, thank you! Ten star review from me.!!
corinne crebassa
10 months ago
The maintenance skills and explanation of the work done was exceptional and easy to understand. You may say it was Ideal!
Sisterly Love
7 years ago
Mike is a Friendly Man that Knows his Trade... After taking a good thorough look , he gave a good thorough explanation of what I need to do and what he would to do to install my walk in bathtub and the cost.. I was happy needless to say , MIKE keep up the GOOD WORK , I thank you., others will too !
Got our Plumbing issues taken care of in a timelymanner..Brent was professional and caring about our concerns.about our concerns.
Bonnie McKrill
9 months ago
Our service tech Austin was excellent. Highly recommend this company
tony cancilla
4 years ago
Sam was professional and knowledgeable. He was early for the appointment, which I appreciated, given that it was 111 outside and 87 in the house. He fixed the problem in 1 hour.
Michelle Carr
4 years ago
Aaron with Hays Cooling is a professional, thorough, and pleasant A/C technician ! We are very satisfied with his work !
michelle & Dick Carr
Jennifer Drost
4 years ago
Mark was quick and efficient. Arrived early. Got our AC repaired on a 100 degree day. Definitely recommend!
Mike Santiago was knowledgeable, friendly and eager to please. I will certainly ask for him again
He earned a new client for Hays.
Cindy Stevens
5 years ago
Mike came right on time, used booties every time he came inside and cleaned up after everything was finished. Very honest. VERY glad we used Hays!
Dann Singleton
8 months ago
Roger Was On Time, Professional, Quick & Competent ... WOULD HIGHLY RECOMMEND HAYS COOLING, HEATING & PLUMBING ! ! !
Michelle Di Meola
2 years ago
Dayton has serviced my AC for the past 2 years and have been great and knowledgeable. Highly recommend Dayton and Hays cooling
Theresa Juday
4 years ago
Aaron was amazing. He was polite, kept everything neat, thorough and efficient. I could not have asked for better service and he explained everything well.
Pat Godlewski
4 years ago
The plumber worked quickly and fixed the problem. He explained what the issues were and how best to fix them. I would recommend this company based on this experience.
Erik Shellenberger
4 years ago
They showed up later than expected but they kept me in the loop the entire time so no big deal. The tech was quick and professional and solved the problem that the previous company could not. I will definitely use them again in the future
Hayes is the best! I have tried a couple of other companies in the area and they were no where near as professional and efficient as Hayes. Hayes is definitely the one to use in the Phoenix area!
Jimmy was very professional, did a great job , we are very happy. We definitely have our plumbing needs taken care of now.
Steve Mitchell
2 years ago
Hayes is the company i call when i need help at a rental house. They also installed the units at my own house. They are professionals!
Daniel Andreola
3 years ago
Right on time. Finished one unit whole replacement in less than a day. Clean and tidy. Hauled away all debri and old unit parts. Wouldn't know they had been here if I wasn't here for the work.
Barbara Dyble
5 years ago
Awesome, professional, efficient and affordable service from Chas and the people at Hays Plumbing. This company will be our choice for any future plumbing needs.
Jeffrey Jackson
6 years ago
Bill and Hays were prompt and even came out on a Sunday to assist. They provided multiple A/C options and plenty of financing options as well. Couldn't be happier.
Justin is the best! Make sure to ask for him! He’ll take great care of you! I will definitely recommend them to family & friends!
Not too sure about your services but I guarantee you need to find better drivers. Your driver almost ran me into a construction zone. License plate CJ-76851. I am not happy about this at all. Rude and inconsiderate. Find new drivers.
Jeffries Performance
4 years ago
Hays is the best! Our A/C hasn't been working and one call got Hays here and the A/C fixed, no problem. Awesome people and great work.
Patrick Goheen
3 years ago
After calling several companies found Hays and they sent out Justin to look at our issues and he was on time and fixed everything at a great price. Went above an beyond expectation
Sharon Martin
5 years ago
The company is there on time and very good about calling if the tech is running a little late. Dominique was my tech and he was very professional and efficient. This company really knows about customer service.
Michael Meath
2 years ago
Hays Cooling and Heating has always been our go to HVAC vendor. Always happy with price and quality of service.
Mike was great and his customer service was excellent. He explained things very well and got the job done. A++
Jeffrey Southard
5 years ago
Dominique was a very nice gentleman and serviced my air units. He explained everything and I was pleased with his work!
Laura Schwemm
2 years ago
Kevin was very knowledgeable and took the time to explain the issue in detail, and offered several options. Polite and professional. Will use Hays again.
Saroj Kulkarni
5 years ago
I was very happy with the services provided by Dominique. He was on time, very honest, courteous and knowledgeable. He addressed all my concerns very patiently.
My tech Jared was a trusted expert and he explained why and how he was doing the service. Very honest company I would recommend them to others.
great service. on time and professional. never had a problem. use for my ac and plumbing issues. a plus. charlie, thank you.
Christina Goodrich
4 years ago
Brandon was extremely knowledgeable. He was also patient and thorough with his explanations. Will keep his name for our next a/c repairs
Mike found the problem with our A/C unit, went and got the part which was under warranty and fixed it within 2 hours. He was friendly and quick!
My A/C units were acting funny and when I ran the upstairs circulation fan I smelled something that smelled hot'. I called Hays this morning, not expecting an appointment for several days because of the Independence Day holiday. They found a slot for me and Dominique was here at 1:30. One of the units was low on Freon and the circulation fan had burned out and needed replacement. By the time he climbed into the attic the outside temperature had climbed to 108. He made no complaints, filled the Freon, had a replacement fan on his truck. he was here until after 6 this evening. He was pleasant, polite, knowledgable, and I have every confidence in the quality of his repairs.
Sacred Sounds
2 years ago
Hard to review didn't have them do the work because they were the most expensive out of 4 quotes.The plumber was a nice guy.
Outstanding job by Aaron. Professional, friendly, knowledgeable.. We have used Hays for years and will continue to do so!
Friendly, professional and explained all aspects of the job. Reasonably priced, felt confident with professionalism. Will call again, may be my go to company.
Mike did a great job on the service and explanation of work completed. Hays does solid work, very trustworthy.
We had a sewer backup with in 30 minutes he had it fixed very professional Polite would definitely recommend
Very professional, prompt and thorough. Is a pleasure to work with a company who values the customer, even when the service call is just a routine check!
Somsong Sukasa
4 years ago
Service was fast and friendly but Definitely expensive! Work took about an hour cut a hole replaced and sauttered pipe to fix leak? well over $600.
Brandon and Hays are awesome. Brandon took the time to explain everything and made sure to answer any questions I had. I would highly recommend Hays to anyone!
Didnt even use their service, the receptionist was super rude right off the bat. Put me on hold without even a warning, and then when she picked back up immediately told me that she was way too busy to deal with this. i dont know about their repair service, but their customer service is garbage.
sai deepak Kunchey
3 years ago
Justin did a great job fixing the issue on time..Very professional and would like to recommend Hays for any plumbing issues..Thanks again
Cathy Bridges
2 years ago
I paid the up front fee of $80.00 (approx) for which someone flushed the toilet twice and said it would need to be replaced, not a bad day's pay for 5 mins, (tops) and absolutely no suggestions and temp fix, disappointing
They charge two times as much as Spectrum Mechanical for the exact same service and materials.
Jennifer Morgan
2 years ago
Anthony performed a thorough repair on my HVAC issue and explained everything, answering all my questions. I plan to use for future service.
Kevin did an anazing job. He was friendly and explained every details. He even set my monitor up to send me reminders of when to change my filters.
Mike Mendlick
5 years ago
Justin P. was courteous and thorough. Gave some useful suggestions on using AC in this climate. Plan to use Hays again next year.
By far the best company for install as well as service. Can't say enough good. They were here early on a heavy service day. My kudos to the owners!
Francine Richter
4 years ago
The techs are wonderful. Justin and Kevin explained everything they were doing
It is always a pleasure working with Hays
Bill was professional and very helpful. Provided clear expectations on when the repair would be complete and all follow up maintenance.
I had Hays Cooling and Heating come look at my Trane Heat Pump. They fixed everything and they are very affordable. Great Company!
Bronwin Barilla
3 years ago
I've been using Hays Cooling Heating & Plumbing for years and have recommended them to everyone I know. Their service cannot be beat.
I have used Hays a few times now and they always identify and fix the problem quickly and everyone I have dealt with are professional and have great customer service.
helen bradford
7 months ago
Professional. On Time. Quality work and reasonable price. Would recommend Josh.
Helen B.
From making the appointment to the follow up and the care that the technician showed, I am very pleased with Hays and will definitely be a repeat customer.
Patrick mcmullen
5 months ago
All good!! Great Service Tech!!!
I called in to hays cooling at 7 o’clock with my problem. They sent Frank their technician and by 10 o’clock he had repaired my refrigeration unit
Friendly, courteous, and professional technician, not a salesperson, but an actual technician. Maintained and serviced all in one no-headache appointment. Amazing service!
Lillian Rogers
2 years ago
Hays was on time and I didn't have to wait days for service.
However, I was charged an after hours fee but wasn't told about it before making the appointment.
William Beatty
4 years ago
Top notch company. Chad and Jacob were great to work with. Our a/c was installed when they said it would be and it is working perfectly.
Chelsey Lingenfelter
3 years ago
Hays is awesome called last week with a nightmare and they had Justin out to my home within hours and his professionalism was on point and fixed all issues.
James Trowbridge
8 months ago
Ideal did an outstanding job of showing me the issue with our AC! Thanks
Carrie Porter
2 years ago
Technician came on time, told me exactly what he did and was very pleasant and respectful of my property.
It starts from the nice young ladies who set up appts to the to the guys who do the repairs and then down to Frank who makes sure it's all working and maintained properly every spring and fall...thank you!?
Jason Tsacrios
3 years ago
This is a Very professional company that stand by their work and have great service techs. Justin Flowers was very professional and efficient at taking care of my problem. Thank you!
They were very good n explain everything. Very professional n I would recommend them to friends. They did a great job
We are happy with our new a/c unit. Great service and very reliable. Thank you guys for the piece of mind. We are ready for the summer.
Great company, same day service, Mike Santiago took care of things, very statisfied with service, I would use them again in a heartbeat.
Thry seem fair and afforadable,did not try to up sell me. I felt i got a fair and good deal. Would recomend and use again.
Frank is one of the best service technicians I have ever worked with. Hays provides great service and pricing.
Awesome service.Dan,Boom,and Jack are a team of super installer's.Showed up early and never stopped till the job was done.I was very impressed with this group of guys. True professionals.
Good service good workers. Had .my HVAC done and will recommend.
Mike Chudkosky
4 years ago
They arrive at 7:30 pm went on the roof the company TOLD me the truth didn't lieAll my ac needed was 2 fuses i thought i needed a NEW 1 ton ac but he told the truth It was something minor HAYS COOLING N HEATING WERE HONEST GIVE THEM 5 STARS CALL THEM THX MIKE
Jan Cartozian
2 years ago
Very happy with service. Was a referral from an East Valley Company that I worked with. Will definitely use again.
They are very professional and know the equipment well.
Richard Spicer
2 years ago
They opened up the clogged drains fast and tested both for good drainage. Great service technician also
Alfonso Sanchez
2 years ago
Kevin came to my home to do a AC tune up. Explained everything and even went above and beyond to make sure everything was running smoothly.
Thanks for fixing our AC! We appreciate Franks Knowledge of our unit, he explained what he was doing and gave us some pointers on how to keep our AC running better.
Doretta Kennedy
2 years ago
The rep was on time..and very complete w his assessing and explaining product to me and showing me the process..I was pleased and would recommend
Bill Johnston
7 months ago
Always excellent service!!! I trust them.
Brian Weekley
8 months ago
Hays is THE BEST! I'm a 20 year happy customer!
Bettyjean FERNANDEZ
2 years ago
Fast to respond within 2 hours on a Sunday morning. Pleasant and knowledgeable. Offer 10% military discount. Highly recommend!!
Chas is a very careful and thoughtful worker. He cleans up the work area when he is finished. He has a very calming manner.
Dr. William Risley
5 years ago
Always a pleasure dealing with the Hays family! Quick response and fix on the A/C. Jerry did an outstanding job!
Meredith Miller
4 years ago
I have used them for repairs, a replacement unit and an inspection and recommend them for all of these things!!! Very professional, honest, and good quality work!
Mike Davison did a great job unclogging my drains and was very concerned about cleaning up afterwards. Job well done.
Thank You
Sarah Valerio
4 years ago
We were able to get someone to our house in about an hour for an emergency and they were efficient, friendly and easily able to solve the problem.
Called Hays on short notice for camera scope of sewer systemand they were out to house & completed inspection within less than 24 hours!
Chuck Chapman
2 years ago
Guys were on time, did great work and were very professional!! Best group of people in the business!!! Really know how to take care of the customer.
Nancy Letarte
8 months ago
The gentleman that came was so sweet he fix the problem immediately I would refer you to other people
Glenn Wohlgemuth
2 years ago
Jared was professional and courteous. This will bring me back to Hays plumbing every time I have a plumbing problem.
Great communication with company. Manny seemed to know what he was doing. Everything is working fine after tune up. Thank you
Michele Lonati-Gilbert
4 years ago
Excellent customer service. Aaron was very knowledgeable and helpful and explained everything that was done. Even signed up for maintenance plan.
Manny was prompt, made a quick and accurate assessment, fixed the problem quickly, and was pleasant and professional throughout. I was quite impressed.
Robert Thompson
3 years ago
Been using Hays for years. Always prompt response. Friendly people. Use them for water heater also. Good company.
Excellent response time and follow up on communication of service call. Jared was excellent, knowledgeable, clean and efficient with quality work.
Great service, excellent response time. Al has been to to my residence three times with great professionalism, he comes to fix your issue, not sell you stuff you don't need
Kathy Edgerton
4 years ago
Matt explained everything to me and provided options prior to replacing my hot water heater. Very satisfied great service.
Good work by plumber. Simple job. Just needed a certain tool. Price was way high for 15 mins if work
spoopy_ kitty
5 years ago
Jerry was very knowledgeable and I can tell he was looking out for my best interest. Plus my dog absolutely loved him. Thanks again ?
Joseph Miller
5 years ago
Terry R. was knowledgeable and got the job done. He also was very easy to talk to and I learned a lot from him.
Hays’ technicians are always courteous and professional. They explain everything and work cleanly. Highly recommend!
Janet Andreopoulos
2 years ago
Karl came to our home during the designated time and was very professional. He repaired our unit on the spot.
5 out of 5 your commercial fleet tailgates.
Richard Carlson
10 months ago
Prompt, very knowledgeable, and professional. Good follow-up with satisfaction guaranteed.
The entire process was extremely professional a little higher in cost, but it is worth it. The Hay's team rocks.
Sam did a great job He is an excellent professional employee and I would recommend your business to anyone based on his excellent t service and your great company
If lembo
Denny was good at his job but the receptionist is dumb not knowledgeable to customers needs and very inaccurate for understanding customers needs got 80 bucks out of me though
Debbie Donison
3 years ago
Frank was out here on time, explained everything about the work he was doing and was more than courteous. Highly recommend Frank!
Sam was great!! Got our unit back up and running the same day. Great service and great price!!!
LaVerne Cummings
7 years ago
Very prompt and courteous service. Ian was knowledgeable, helpful and neat. Very satisfied with the service provided and would recommend to friends and acquaintances.
Warren Norman
2 years ago
Dayton is an outstanding young man. A real privilege to see him work. Thanks WRN
Katie Sutherland
3 years ago
Great company to work with! Courteous, professional and caring. They worked with me when I needed help and were fast and professional
Michael Birner
5 years ago
great costumer service and very knowledgeable, our new ac company. plus they have a pluming and handyman service. great to have all at one place
Ideal (the technician) was professional, had advice and gave reasons for his suggestions.
They were honest, polite, and efficient. I trusted them and they were happy to answer questions and went above and beyond to provide exceptional service.
Arrived near stated time, was very nice and clearly explained all issues. In addition, he explained the problems which previous companies ignored.
joseph finocchi
2 years ago
Karl J. was a an excellent tech. Was very please with his professional work. Thank you
Joe Finocchi
Carlyn Watson
3 years ago
Jack was great to deal with. He was patient and explained everything and answered all my questions.
Rhonda Whitmer
3 years ago
Aaron was great, polite and knowledgeable, even remembered details from his last visit a year ago. Thanks!
The technician was courteous and respectful. He explained his plan to execute the service he provided.
Edward Peterson
2 years ago
Went out of his way to get done what we needed all in the same day. Fast, efficient, professional. Thank you!
Debra Livermore
2 years ago
Always on time - sometimes even early! Always dependable and polite. The best overall for plumbing, heating, and air conditioning.
Frank was on time, provided excellent service, and explained everything he did in a way I could easily understand.
We have been using Hays for many years and have had nothing but a satisfying experience.
Awesome service and technicians. Very courteous employees and I highly reccomend them for any hvac or
Plumbing repairs.
Alyssa DiRusso
a year ago
AC quit working this am. Called for service around 9:45am and Charlie was at my house around 12:30pm.
Have service contract. Very thorough A/C inspection, friendly, informative. Office kept me advised of arrival time.
Justin came and unclogged our sewer line.Was pleasant and professional. Problem fixed.
Jim
The Hays team of professionals are
The Best !!!
Honest, Reliable, Professional !!!
The ONLY cooling & heating company to call !!!
Gary Untermeyer
a year ago
Aaron and Nolan were excellent. Professional, knowledgeable, efficient.
Christina Ryan
2 years ago
Sam is by far one of the best technicians i have had. He is very knowledgeable and helpful.
Thomas Coletto
5 years ago
Al called me back within 5 minutes of calling their main line. He was here and my AC was running in less then 2 hours A+++ service!!
Anne Marie Forbes
4 years ago
Mark was on time and very nice and friendly!
I would love to have Mark as my service guy. :)
Chasie Womack
11 months ago
Richard was very helpful and did a great job !! Thank you so much
Morgan Keister
2 years ago
Been working with Hayes for 9 years and have always had a great experience.
Rodd Scheinerman
4 years ago
I have been using Hayes for a few years always on time reasonably priced highly recommend
Francis T. Joyce
4 years ago
Justin was thoroughly knowledgeable about my WiFi thermostat and did a great job installing and explaining it
Rachael Cusma
2 years ago
Everything was great. I would give 5 stars but the tech was 2 hours late, without a phone call.
Patricia Tosh
4 years ago
they were actually a little early, did an amazing job. Very friendly and informative. I will use them again
Victor Betancourt
4 years ago
After reading reviews, we gave them a call. Sevice man was clean and polite. Unfortunately, the quote was outrages!!
Always punctual, well-trained, and very professional customer service from the initial phone call to technician's follow through.
Jerry was great and professional and knew his stuff and was in and out, great service. Will use them again.
Victoria Redoble
a year ago
Technician was prompt, service was thorough, and explkained everything about the maintenance program so becamemembers
Jared was timely and performed the plumbing service to our satisfaction. Will repeat them if needed.
Katherine Gleason
2 years ago
Needed to replace a leaky pipe in my garage. They were super helpful and super nice.
He was prompt explained what he did he made things clear and was very professional, In unclogging our drain pipe
Bryan Schielke
a year ago
Fantastic communication and customer service. Timely appointments and great technicians.
Service Tech Ideal did a great job! Thanks.
Mark Umbarger
2 years ago
Aaron was extremely professional and honest and very accommodating to our schedule
Brandon was amazing. I am always impressed by the work and workers at Hays. Real problem solvers
Windel WILLIAMS
6 years ago
Mike was very fast and did a very good job at explaining everything that I asked about my unit. Good Job!!
We have used them for several different properties and they are always great! It pays to call Hay's!
Julie Linhart
4 years ago
Brandon was awesome...So impressed with knowledge and helpfulness.
Very friendly and honest too!
Brett Tossell
6 years ago
Dan Viel did a great job. Prompt, courteous, clean, and professional.
Fast response. Great prompt courteous efficient effective service! Job done well!
Link Paffenbarger
4 years ago
Got there on time, had the parts with them, knew what was wrong and fixed it promptly. I would recommend this company to anyone who asks
Incredible HVAC Company that not only does phenomenal work, but gives back to the community!!! #ItPaysToCallHays
Charles Boettger
6 years ago
Excellent service person; explained in detail & easy to understand; offered a follow up service plan that was acceptable.
Marsha Bedford
2 years ago
Mitch was on time, professional and efficient. Thank you Hays and Mitch for getting my water turned back on.
jacki kincaid
6 years ago
Always a good experience whether new purchase or repair. Bill S.knows his cool air and heating, not to mention his kind service.
Professional and highly responsive service. Will definitely use Hay's in the future.
Great company with a great service record. We have using their services for years.
Great work and explanation of how to better look after my ac units. Smiling and courteous....Justin was wonderful :)
Excellent service. Highly recommend. Only ac company I would use. On time, professional and tech fully explained everything
Tech arrived on time did a very good job I thought the cost was high
They helped clear a clogged toy in our kid's bathtub and did a great job!
Roxanne Gabriel
4 years ago
Aaron was very professional and offered helpful suggestions about the upkeep of my a.c. unit thanks aaron!
Always professional. They take pictures to help explain any issues. They know their stuff.
cory pritchard
4 years ago
Employee was very nice, had extra motor for ac fan, completed job. We have cool air again
Our ac tech, Roger, was awesome!
They took 20 minutes for my project to be done.. they reached on time ..and they did a great job.
Emily Zellmann
7 years ago
Technician Mike was awesome!!! Very friendly and knowledgeable. Excellent service!
Waymouth Lowry
2 years ago
Repaired bathroom leak in waterline to tank. Excellent job at a good price,
Aaron was on time, he explained everything and did a great job.
Very fast, friendly and professional! Carter did a great job.
Black Sunshine
3 years ago
From the initial phone call to the service performed every thing was A++. Called late on a Friday and had service technician on Saturday.
Sheryl Bronkesh
4 years ago
Mike was a polite, competent service provider. I think Hays is terrific.
Michael Goldstein
a year ago
excellent service...friendly service tech, knowledgeable.....would highly recommend
These guys I have used twice. Both times good experiences. Good people and service.
Was able to get everything fixed and replaced to working great! Justin figured out the mess of issues and got it worked out!
Charles Garrison
4 years ago
Fast and efficient. They were here within 2 hours and my water line was fixed immediately.
Frank was very professional and fixed our thermostat problem within minutes.
Arlene Thomas
2 years ago
What I like that he talks to you and explains what is going on.. answer questions when you ask 5 stars for him thanks Jerry. Jess and arlene
Matt was awesome! Hays always does quality work!
Keith Merrill
10 months ago
Ideal was great! Very informative and helpful.
Shawn Bartlett
2 years ago
This shop is tip top! The only company I will call. They also have plumbing ?
Mitch was early for the appointment with a phone call ahead to ask permission. Very professional.
Always Professional, Punctual, Courteous, and Friendly Service - my go to for keeping my Castle comfortable!
Spencer J. McBride
5 years ago
Arrived ahead of schedule and took the time to explain everything. Frank was great.
Shawn McDaniel
4 years ago
Great Job figuring out my problem- even the though it turned out to be my appliance rather than the plumbing! Thanjs!
crystal gookins
3 years ago
Friendly and informative and on time I was running just a few minutes behind and they had no problems waiting
Outstanding performance and service. Jerry was very professional and courteous.
Melanie Jaksic
4 years ago
Technicians were very friendly, professional and did a great job.
Starship Adventure
a year ago
Hot Water heater inspection - drained it. Provided good info for planning ahead.
Teresa Harman
2 years ago
Very nice very clean did Fast job everything went well.
Great service. This is probably the fifth time we have used them, and I will continue to do so.
Sarah von Kolen
4 years ago
Aaron did a great job. Thanks for keeping us cool.
Hey what can I say, oh I know BRING THE HEAT! Nice friendly service.
Fair prices, fast response and profecional and friendly tech, thank you Kevin.
Always great service with Hays! Friendly and knowledgeable technicians! Thank you
Carleen Cordova
3 years ago
Pleasant staff, courteous and very professional! Would recommend to anyone.
Fantastic experience with this company! Frank was awesome :)
excellent experience, services performed within 12 hrs of my call
Hays is the best! Terry was very professional and personable!
Repaired on time and always got back to me on options, tech was professional.
Kevin Hufnagel
a year ago
Courteous and Professional... Hay’s Cooling and Heating provides great service.
Jason Niceschwander
5 years ago
Mike was super helpful and very knowledgeable. I would highly recommend.
Al is great!! Very punctual, professional, and honest.
Friendly, efficient and did his best work. Didn't fudge any of it!
Fast response. Great work with the leak. They even fixed a side job.
Quick response time and very professional and prompt service from technician Chas Miller
Beryl Coleman
7 years ago
a pleasure working with a professional!
he even said good-bye, too
Prompt - Courteous - Efficient - Friendly - Knowledgeable....Thanks for the great service.
Jana Morrison
3 years ago
Thank you Hays for the great service.I highly recommend this company.
$400 for a $30 cap and 15 minutes of work. Horrible pricing
Dr J E Grigsby
6 years ago
Very professional and willing to work with you to find the best and most economical solution to the problem
Daphne Trujillo
5 years ago
Exceptional service and great pricing! Would recommend them to anyone.
I needed to get a est my air conditioning has not worked it was fixed they gave me a fair est
matthew brewer
3 years ago
A+++
Justin is very knowledgeable and a stand up guy.
Excellent service. Very reliable, knowledgeable.
It is nice to have finally found an AC company that knows what they are doing.
Jacob David Goldberg
7 years ago
Very pleased with the timeliness, cost, and quality of service. Would recommend to anyone.
Matthew Parsons
3 years ago
Great guys,
Showed up and did their work. Amazing when that happens.
Wonderfully prompt - great service and friendly too!
Donald droesch
6 years ago
Travis rating on scale of 1 to 10, 10 being best is 10
Always straight shooters! Thank you Mitch for your prompt service
They were on time, professional and only sold me exactly what I needed.
Were on my roof at 5am after climbing up right outside my window with zero notice.
Technician was very professional, neat, honest and thorough.
Aaron was quick to respond and gave great service. Thank you
John Francois
6 years ago
Ian is the man! Prompt, honest, and does only what is necessary.
Kare W (K E W)
2 years ago
Professional, fair, explained things well. Did work quickly.
Kirk was great - always a pleasant experience
Kevin was very thorough, professional, and thorough.
Sheryl Edwards
2 years ago
Very professional and always prompt. I highly recommend!
They are always amazing, friendly, great customer service
They came and fixed both problems even before the time slot for them to arrive!
Roger Majewski
4 years ago
MARK IS A COMPLIMENT TO YOU
ORGANIZATION. GOOD PR FOR HAYES.
Joel Hendrick
7 years ago
Jeff was knowledgeable, not messy,& honest.
Aaron was very courteous, respectful, and thorough.
Good service, good communication, professional technician. Good value!
Matt was a great and provided a lot of education.
Jerry was a top-notch honest guy
Aaron was so helpful and professional! Amazing service ?
Great service!! Kevin is a great service representative.
Tech was courteous, friendly and efficient.
Kristen Jenkins
4 years ago
Friendly fast efficient service. Knowledgeable and trustworthy!
Good service. On time and explained everything found that needs to be corrected.
Antonio Vasquez
2 years ago
He fixed the plumbing on where the toilet is did a hell of a job
Mike Santiago fantastic. Will request him again …
Very kind customer service, very quick response. Thank you.
Joan E. Little otto
5 years ago
Conscientious, courteous person who took time to explain everything to me!
Maria Sanchez
3 years ago
good team of people respond to my cooling and heating needs
Professional, Fast, Courteous and Efficient, what more could you want? ?
Rita & Russ Albanese
2 years ago
There was nothing to dislike from the start to the final installation.
Hays is always very professional and courteous
Roger Majewski
6 years ago
Great,Prompt Service. Friendly and Neat.
Very pleased with Rays service yesterday.
Crystal Smith
4 years ago
Timely, friendly service. Informative tech. Thank you.
Tip top! Thank you!
Arron was awesome!
Lorna Francis
2 years ago
The service was excellent and the gentlemen the same.
S & S Tire Goodyear
2 years ago
Always on time and very friendly people!
Our service guy was great.
Muthuvinayagam MN
5 years ago
We are pleased with Mike service and diagnosis of the problem.
Great company to work with.
Excellent customer service! Thanks Travis!
julie fregien
2 years ago
Ray did a great job.
Technician was professional and knowledgeable.
Serviceman was prompt, effective and courteous.
Thanks for a good job
Stan Miernik
mike frieswyk
4 years ago
great same day customer service!
Prompt and detailed service, clear explanation of issues and solutions
Absolutely outstanding service - I have NEVER been more impressed! Called in the early am, got an immediate call back to schedule an appointment, and received same-day service on a 110 degree day. Mike S was prompt, straightforward and honest about my issue, and had the system checked, cleaned and running smooth in no time. When have you ever been told that your issue is minor, won't cost you more than the trip charge, and the whole system is in great shape? I will tell everyone I know to call Hays! Thank you Mike!
great tech on time good job
Still need sheetrock finish work!
Mike & Julie Bryan
4 years ago
Always reliable. Thank you
Excellent service in every aspect!
Quick and excellent service!
Linda Blanton
5 years ago
Excellent service by Mike.
Aaron and Hays are awesome!
Excellent experience, quality service.
Sydney Livesay
a year ago
Very happy with service!
Justin Spencer
4 years ago
Another job well done
Always honest, timely, and courteous!
Their real good and real nice
Valerie Carlisle
a year ago
Excellent advice and service.
Efficient, pleasant and quality services.
Carolyn Freeman
2 years ago
So far, so good!
Michael Greer
2 years ago
Very professional team.
LUCIA “LUCIA” M
2 years ago
t.
Prompt, friendly, good work
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