Penguin Air, Plumbing & Electrical

Had Penguin Air & Plumbing replace the A/C and air handler in my home. They left the dry wall damaged as well as the floor damaged. They are repairing the dry wall, but are refusing to repair the flooring. Do not recommend. We were informed this was part of the risk. Go find another company that doesn't consider damage they cause as a risk.Editing: appears they also installed the duct work incorrectly and tried to claim they didn’t touch it, however camera and audio picked up the technicians conversations about the duct work. Electric bill is higher with new install than from before.Editing: claimed they scheduled a flooring person and turns out that was not scheduled. Still waiting…

They do not provide windows on when they will be there. I literally waited around 3 days, unable to do anything. Then, they arrive and this is the quality of the work. You decide yourself what you think and if you want to spend $500 for this ridiculousness. Then, they text wanting me to rate them and if Id refer them. I gave a 0. One would think they'd reach out to speak to me, but nope. Guess that it is just an illusion that they actually care about their quality of service or craftsmanship.Just found out they installed the outlets lower than code allows. So, they have no idea what the heck they are doing and cannot provide professional sound advise to customers. You decide if you trust them to consult you.I called to speak with someone and they will only take messages, that was Friday, still no contact from this company.Update: The work was corrected.

Nathan W. came out to look at my a/c unit that stopped working and I honestly couldnt have asked for a better technician! He was right on time, very professional and friendly but most importantly HONEST! He even went as far as to explain every step of his trouble shooting and was upfront with any cost associated with repairs before he made them. I’ll be a continuing penguin air customer going forward thanks to Nathan. Highly recommend

Derrick and Rex were so professional, consciousness , and respectful to the job, they worked together as a great team, and they communicated amazingly. Our needs towards a complete electrical re-wire of our home was done professionally. They answered all questions and completed their work timely and gave a call every morning, arrived timely daily. We have been Penguin Air Plumbing & Electrical for years. These great employees should commended as they restored our trust and faith in this company as it was beginning to dwindle. We truly appreciate their efforts and courteousness. We recommend them to into your home when needing any work done. Thank you !!! Derrick !! Rex !!James & Bonnie Lopez

We had our HVAC system go out a few months ago and needed a new unit installed, and Penguin was one of the companies we contacted for quotes. They were very responsive and prompt with scheduling an appointment, and Technician Elmer provided a great quote and information without making us feel pressured. The turnaround time on the install was great, especially considering the national labor and supply chain issues, and the install team was quick, courteous, and answered all of my questions. Everyone at the company we've worked with to date has been great and very customer-service oriented. Recommended to several people already and will continue to do so, and will use for any future home issues they provide services for.

All I can say is terrible experience. The technician Joey came over and was extremely unprofessional. He started off by immediately stating that we would likely need to replace the whole unit without even checking anything. Then claimed he’s been doing HVACs for over 10 years and then proceeded to spend 20 minutes on the phone with his uncle walking him through every step. I asked after some time how things were going not knowing he was still on the phone (when leaving saying don’t interrupt me when I’m on the phone), later mentioned what he found was going to be very pricey, of course I asked what the issue was and claimed it must be something inside the house but couldn’t tell me what part was the issue. I asked him if he would check that next and stated he didn’t have to because his pressure reader had told him what was wrong. Based on him being on the phone the entire time with someone walking him through the diagnosis step by step I said I might like a second opinion and immediately got aggressive and asking why I would ever want to do that since he’s extremely experienced and that he doesn’t care if I want to waste my money. He finally went to go look at the system inside (after telling me he didn’t need to) but the whole time just kept making smart remarks about how we wanted a second opinion. Also come to find out he lied about our system not being under warranty still when the system is only 5 years old which I’m certain is why we were offered “half off” repairs. I went with another company that was able to diagnose the issue in a quarter of the time it took Joey and mentioned our system is definitely still in warranty. This might be a good company with all their good reviews but I would not trust this Tech to do any kind of repairs or diagnosis. They also told us the part was on back order and would take 4-6 weeks to get. (Update: Emergency Air fixed the AC in 4 days)

Noticed we had a leak coming from a sink that Penguin had previously replaced. They honored their labor warranty and Jackson was out a day later. Jackson was extremely respectful of our home and was in and out before I knew it! Jackson not only showed me what he was doing but also took the time to explain what he was doing. He also pointed out a few potential upgrades and didn’t pressure me once to make a decision on the spot. Jackson if you see this, thanks again! Penguin Air, if you see this, hang onto Jackson! Thanks again

I was originally feeling satisfied with the service we received. The work that was done seems as though it was done correctly. HOWEVER. Because the small problem that we thought we had turned into a MUCH bigger issue, we trusted Penguin to continue and fix the larger problem. We are now learning that their prices are MUCH higher than competitors. As in, potentially thousands of dollars less than we have already paid. We could not find a single plumbing company that was even close in their estimate to what we have already paid out of pocket (the most was still 3x less than Penguin). Not to mention our insurance reached out to us specifically to discuss the shockingly high charges for these services and were fearful we had been taken advantage of. Don't trust your technicians when they assure you Insurance will cover a good portion of the bill due to it being classified as Category 3 water. That is what Landon told us when he saw that we were shocked and hesistant at the estimate. We were even told that we had great Insurance so we shouldn't worry at all. That may be true when the plumbing bill is justified, but we may never know that since we chose to go through Penguin. Take a look at their BBB rating and make sure to call around. At no time were we encouraged to take time to think about this large project, instead there was only urgency as they called Copperstate Home Builders to come do mitigation. Nothing like shared profits. Lots of money to be made off those of us who may not know the going rate for plumbing services in the area. Let our mistake help you avoid your own and do a lot of research. We sure wish we had. Especially considering our contract states that Penguin would install both toilets and that The job is complete. We only had one toilet installed before they left and didn't return. Even Gene with Copperstate indicated on Thursday August 25th that Penguin should be out to install the other toilet.Edited to add information on 9/15. Still no contact from Penguin, even though I submitted a Contact Us form. Tomorrow has been a week since I sent it. I'm sure they will say I need to call, but when my trust level is this low I want EVERYTHING in writing. Our job is still not complete and we have not had contact with them since August 25th when we were emailed our contract, which again states The job is complete. Today we find out they charged an additional $3500 without our knowledge or consent, when the agreement was that Landon would come back out on Monday 8/29 to receive the last of the payments. His words exactly were My boss will be cool as long as we get that payment in a couple of days So we indicated Monday 8/29 would be a good day for them to come finish the job and receive payment. We never signed a payment agreement and every other payment we made was in person and signed for. This company is slimy. $10,200 for something that surely should have cost us less than $5,000 for everything. They should be ashamed of themselves. We will be moving forward with our BBB claim, and a complaint with the Attorney General's office. Absolutely shameful business practices.Edit as of 9/19/22Another plumber came today because we are needing to begin our reconstruction. We asked him to take a look at the completed work in our hall bathroom (since Penguin never returned to install our toilet it is still open and able to be seen). Again, we got a punch to the gut when he said, Wow, I'm really sorry. I cannot think of any situation that a flange repair and replacement would cost that much. Good work comes with a price, but the price they charged you is outrageous and completely unbelievable in my 20 years of plumbing. So again, our suspicions of predatory practices and price gouging are confirmed. Still no contact from Penguin. The photo shows our $5,788 flange repair and $1100 worth of tile demo (8 square feet).

I highly recommend Penguin Air. I had a leak in my copper water line on the high-pressure side, so the leak was constant. Of course I can turn the water off to my house, but not for very long. I had called another company before I called Penguin Air (big mistake). That other company wouldn't come out until the next morning. I took a day off from work and waited for the other company all day. Multiple calls throughout the day and they finally told me at 4pm they would need to reschedule. My water is leaking and I can't keep it shutoff. So now this emergency just got a whole lot worse and I started to feel sick to my stomach. I called Penguin Air and they immediately told me they could get someone to my house in a couple of hours (major stress relief). That was fantastic news because I live at the edge of town and it takes a while to drive to my house. The repair process went just as Penguin Air said it would. Within an hour I was assigned my technician and I was given his contact info and his picture. I then received a text that had a link to track his location. That was awesome. Just like using GPS, I could see where he was and how far he still had to go. That was a major stress relief being able to see where he was and not just waiting and wondering if he's actually still coming. Once he was onsite, the service was awesome. The repair was quick and fixed very well. It has been a few days since the repair and I have checked every day and not a single drop of water, it's 100% dry. I wish all companies had this type of excellent service, but at least Penguin Air does.

Joshua was incredibly polite and well informed, and ensured that we received everything that we needed or will need in the near future. I don’t think I’ve ever interacted with any company representative as great as he is, he even got approval from our dog! We will definitely continue to utilize Penguin as long as they have this special level of service.

JD the tech was polite, courteous, knowledgeable and friendly from start to finish and very professional. He explained very thoroughly what he did and what needed to be done and presented cost and time of what needed to be done which was a starter kit for a run capacitor. When he finished cleaning and fixing he waited to make sure everything was working perfectly.I highly recommend JD for service he does an excellent job.

My technician Daniel Lopez was very impressive. He came right on time identified the problem gave me some options, fixed the problem and everything is fine. He was very knowledgeable and helped me understand some of the issues with my 1957 home that included old pipes. I would never hesitate to call them again.
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We found Chase at Penguin Air and Pluming through our neighbor Dakota (also works for Penguin) Chase gave us a second opinion and I’m so grateful for Dakota’s referral as now I know our AC unit will be running well and our insulation will provide the coverage required with the Arizona heat. I trust Chase and am grateful for his honesty and fair prices. I highly recommend this company.

I purchased new A/C units from Brandon Rambo. He went above and beyond making calls at night coming out on the weekend. The units were installed quickly within 2 days. There was a miscommunication regarding some duct cleaning to be preformed which was frustrating; however, I contacted Brandon and he insured the work promised was completed. One of the units had a leak and this was also addressed within the week. All work was completed within the week. Employees were largely professional and polite they ensured they cleaned up any messes created by the install/drywall work or duct cleaning. All appointments were punctual (except 1). Overall I’m happy with our purchase and the services provided

Today I need assistance with the main drain cause the water was backing up into the house. Connor was the technician whom came out. He was very professional and courteous and went straight to work on the area that needed drainage. He also mentioned and referred a company to come out and take care of the black water which was on my floor both carpet and tile. He also waited for the representative from that company to show up an hour after he completed his job. Thank you very much for sending out an outstanding person to take care of my problem, which made me feel at ease!!!!!!

Nathan W came out today to do an A/C tune-up. He called before arriving (just as I was told he would). He was super friendly, professional and very thorough when explaining everything happening with our two units. I highly recommend Penguin Air, Plumbing & Electrical and their tech Nathan.

Having your AC break down in Arizona is never a good thing. Even with that situation, Penguin Air and Chase made the best of it. Everything was explained in an understandable manner and I was given various options for repair, and payment options that fit my budget. Last night was rough with no air conditioning, and I was sitting in cool air before noon today. That said it all! Great job PA and Chase! I highly recommend!

I’ll start with the good aspects. A tech was dispatched quickly (within 24 hours) and once he arrived, it was a very fast service and appears to have resolved the issue. The tech was also friendly, well prepared and knew what was causing the issue (main drain line was clogged).Now the bad: started off with him asking us to put our dogs outside which wasn’t great as it is still 100 degrees outside, but they’re big and intimidating so fine that’s understandable. Then, I explained the issue and he took a look up in the attic and proceeded to track insulation all over our daughters bedroom on the way back down. Then I mentioned that our house is slightly unusual in that our drain outlet is under the guest sink as opposed to leading outside like most homes and showed him the area under the sink. He said he didn’t deal with those kind of drains and that “he would probably leave that up to the plumber” and that we most likely had another line leading outside. I told him I didn’t think that was the case but he disregarded and proceeded to clear the line. Lo and behold there was only one line was in the bathroom. Dirty water exploded all over the bathroom like projectile vomit, covering everything including my kids toothbrushes, shower curtain, door etc. Water leaking from the vents flooding the hallway (my husband threw down a few bath towels to contain it). He didn’t warn us of the possibility that it could clear out that forcefully (would probably be a good idea just to cover peoples drains prophylactically in the future). Didn’t apologize for the messes or make any attempt to clean them. Then was in and out within 20 min like he was in a rush to go somewhere else. Was not impressed.

My water heater was out, and I needed to get it working ASAP on a holiday weekend; two other companies were unable (or unwilling) to do the job, next time I'll call Penguin first. Everyone was helpful from initial phone call to cleaning up after the work was done. Jackson was at my house within an hour, he was helpful, positive, capable, and efficient. Also, he listened to what I actually needed done now (because other work is pending, but I needed hot water today!). Thanks Penguin!

I am so incredibly thankful for the service JD provided me with. I am blown away with his professionalism, knowledge and relatability. He was kind and got my system fixed quickly. I’ve been searching for years for a quality company and I’ve found it. Thank you Penguin Air you got yourself a new customer!

We hired Penguin Air in November 2022 to troubleshoot a clog causing our master bathroom toilet to back up into the shower. Using a camera they were able to locate the clog and determine it was caused by holes on the bottom of the pipe due to age (50 year old cast iron pipes), and roots from a dead tree growing into the pipes outside. We then hired Penguin Air to replace the sewer pipes in the house and could not be happier with the results.Within a week of identifying the issue they were able to schedule us and complete the work. They were able to keep the damage to a minimum only needing to cut five holes in the floor to access the pipes instead of needing to trench the entire floor.Scott and Efrain were the crew leads, they and their team (Zach, Ryan, Juan, Connor, Jaxen, sorry if I am forgetting other names) did an amazing job to keep our house livable and as clean as possible for the whole project, and would take the time to explain tools, techniques, and their progress from start to finish.The 25 year warranty on the work gives us peace of mind that our plumbing issues should be sorted for the foreseeable future.I cannot thank Penguin Air enough for the great job and highly recommend them for any plumbing services you need.

Joey Miller is very professional and punctual. I would recommend asking for him I had a costly repair and they suggested a new unit that would be more efficient. My unit was 17 years old and was consuming more electricity because it took longer to cool. My new system will keep my energy costs down . I will not have to worry about repairs or anything for 10 years.

Owen Torres identified the issue with my attempt to replace the thermostat then replaced it with the Nest I tried to switch to. Everything was done professionally and he showed me choices for the work.
Owen was knowledgeable and personable. A job well done.

This is a wonderful company. Chase Allen was excellent. He took photos and the time to explain every option to me. He was professional as well as personable. I will be requesting him personally on future calls.

Brandon, initial sales rep was timely, knowledgeable and gave us a great price on the product. Chris, installation tech, was on time and did a great job. Love our new system! Totally recommend

The pilot light on my water heater went out, and I couldn’t reignited,. I called Penguin to come out and check the water heater and right off the bat. I was told it was too old to replace any parts on it and the technician suggested a brand new unit. I asked him to at least try to ignite it, and he did without even turning the gas on, when it didn’t ignite, he said the igniter was broken. He said a replacement would cost $2200 but with my Penguin membership it was 10% off so $2000. I said no thanks and that I would get another opinion and he left. I called my handyman over and then I called Penguin AC and while they were on the line my handyman lit the pilot and said there was nothing wrong with it. I asked Penguin Aur to take me if their program and she tried charging for their service call where they tried ripping me off. She said I owed them for three visits when they’ve only been to my home twice and I paid for the first service call. I told her I’ve given them $120 in monthly membership which comes out to $120 so minus their service call fee of $60 they owe me $60. These people are thieves and feed off desperate people in desperate situations. Stay away from them.UPDATE!After speaking with the Plumbing manager I was assured that the technician was going to be brought in for reeducation. I was also contacted by Tonya the quality. to me that this is not how they do business and that the technician get some additional training. She also waved. For me to get out of their monthly Penguin program. They made me realize that the actions of the technician is not a representation of their company values.

Our technician, Josh, was amazing. He was efficient in diagnosing the problem with our AC unit and gave us our options to move forward. He was friendly and extremely professional. Could not recommend his enough!

Not impressed with the service provided. Technician was very friendly and professional but there was nothing special about the water heater service “special” I received.Basically hooked a hose up to my unit and drained it, that’s it. Didn’t appear to inspect any of the heating elements, thermostats, or test my water temperatures after the flush was done (which was my original concern to have it serviced). I would have saved the money and done it myself.After the flush, I was provided with a quote for $1300 to replace two heating elements/thermostats even though I was not given any reason as to why they needed to be replaced (like showing me that my current elements were bad?). And again, I can probably buy replacements for less than $100 and do it myself.Still giving a couple stars only because the tech showed up on time, was friendly and professional.Other than that, would not recommend.

Called the number at 6 am due to a toilet clog that my snake couldn’t clear. The service guy came out at 9:30 that morning, cleared the clog, found another issue, and talked through options. He also told me about a clog special. Turns out the original contractor is going to fix the additional problem so I didn’t need penguin to repair. The penguin tech put the toilet on back and because it can’t be used right now, they decided to not charge for the clog removal. I am happy to have found my new plumber!

Produced inspection and two quotes on water heater improperly installed by another contractor. Most contractors did not want to help. But Penguin Air delivered top quality professionalism and upheld their high rating

We were talked into an ac/ furnace installation by Chase in May of 2022, we only wanted a quote.He told us it would cost 12,500.00 , wouldn't give a receipt or paperwork, but was quick to put us on loan paperwork with an out-of-state company.We receive paperwork stating we owe 12,822 50Then, during the installation of the furnace , they took out walls, and the put holes in the remaining walls and didn't tell us.We also found from a neighbor who lives next door, she had an ac/ furnace installed by another company, her mobile home is larger than ours, and was only charged 6,300.00They also didn't fix the banging in oomplur ceiling either after we complained about the noise

I called Penguin because their service technicians are great at diagnosing and repairing HVAC units.I had a water leak in my hall coming from the a/c air intake opening.I had 2 roofers come out and neither could identify why, so I called Penguin.Their technician identified the problem within a few minutes as being my a/c unit on my roof, which was full of moisture and mold!!!They replaced my unit the next day.In one day, they completely replaced the old unit and now my leak is gone and I have piece of mind!!!I am signing up with their maintenance program to take care of my new unit and extending its life as long as possible!!!!These guys are great!!!!

Nathan came to help us out today and was able to fix our issue in no time. He was super professional and overall just amazing. 10/10 recommend requesting him.

Our service technician was Chase and he was very courteous and informative with us. He explained all details of the work needed and pricing as well as showing the work after it was completed. He was very professional.

We could not get our thermostat to work and it was obvious that we needed to replace it and it was an expensive part for about $700. Penguin get a technician out to my house immediately. The technician found a loose wire inside the part and fixed it at no charge (except a small trip charge). He is my new hero!Jeff ( happy owner)

Efrain was professional with good customer service and fixed the issue in timely manner. He explained all the options and procedures before he started work making me understand what I would be paying for. Definitely recommend them based on my experience

Elmer was by serviceman and he was exceptional. He took the time to explain what he was doing and why. Answered questions I had about my thermostat and when going in and out of the attic he did not leave a mess. Polite and very knowledgeable.

A component on our home air conditioning failed. Joey the HVAC technician with Penguin diagnosed the problem quickly and blessedly fixed the problem. He was Very professional and courteous. I Highly recommend their service.

We had a plumbing emergency and we’re thrilled when they were able to come that day, confirm the problem with the camera and get it done in a day. They were polite and hard workers. We will be recommending them to our friends!

Troy was awesome. Did amazing work and in a timely manner. He was honest with us and explained our options. I highly recommend him to anyone that needs A/C services

I called Penguin Air to get a quote on redirecting my condensation line and an A/C tuneup. They called me back within 30 minutes or so, and came out the next day after I set up an appointment.The technician that came out, JD, was very professional, on time and did an excellent job. He took the time to explain everything I needed to know. I would use Penguin Air again in the future.

I had them come out for a tune-up. Thier tech Hadrian was very courteous and clean. He explained everything he was doing in a manner I could understand. I am really pleased with the service!

I called Penguin Air today to get my heater fixed because the last time I used them they got my AC back up and running on the same day I called for a very low price. Today, Nathan W. arrived and was very professional, friendly, and transparent about the different options between buying a new unit or a used one. Great service, thanks.

Excellent company! I called for low air flow on the bottom floor and the tech was on time, courteous, checked all of the equipment and gave recommendations on what to do about the issue. Good people at Penguin.

Kari Amarosso here for Ray Pearl.Today’s service was amazing.Brandon S. /Plumbing is the best. Great service fixing our shower valve.Knowledgeable - friendly - fast - excellent customer service. We will ask for him again any time we need service. FIVE STARS ??

Worst experience ever. Penguin repair man quoted us $500 to replace filters on 2 of our HVAC units. Cost of filter was under $100. HHHMM, so you want to charge me $400 for a 10 minute job? Yeah, company is incentivized with commission, the more they up charge customers, the more $$$ they make; terrible practice and harmful to customers. Warning to others....

BUYER BEWARE. I was looking for a bid on a commercial facility for a simple gas line relocation. Called half a dozen licensed commercial contractors. Some are two weeks out (they must be good) these guys would come out TODAY - ONE MAJOR CATCH, you have to give them a CREDIT CARD???? Funny... NOT ONE OF THEIR competitors are asking for a CREDIT CARD to come out to win my business. I guess that is why they can come out TODAY? STAY CLEAR... BAD BUSINESS PRACTICES. Call around, there are better services organizations in town.

Tech Brendan was nice and work was completed. I had 4 shutoff valves replaced.Took him 30 minutes and the fee was$475. I mean come on people thats highway robbery. Word from the wise, find a local handyman bc these big companies just plain charge to much

Alex B. came out on a Sunday to help with an electrical issue. He was great! Alex was on time, professional, and made sure everything was explained with all questions answered. I will definitely use Penguin again, if needed.

Brandon Sweeney took care of my outside plumbing repair at night in the dark with no problems. He was professional and efficient! Would recommend penguin air to anyone!

Drain was seriously clogged. The technician came out checked out the drain system, took his time and properly clean out the drain. He then double checked that the system was draining properly.Very thorough and professional. Nice long warranty too.

Josh did a great job, he even changed out my filters with filters that I provided at no charge. I highly recommend Penguin to anybody who needs air conditioning service

Thank you so much Penguin Air. When my pipes collapsed I had no idea what I was going to do. Matt and his crew came through for me, they walked me through process and helped to keep my stress to a minimum. Jair R is amazing! I wish I knew all their names. You repiped my house in 3 days. I can’t thank you enough. I will definitely be referring everyone to you ?

We really appreciated that they were able to come out so quickly, but that's all I can say about them that is positive.There was a knock at the door (it's evening and dark) and when I open the door, the guy from Penguin is standing there. He doesn't say a word. No hello I am from Penguin or you called for your AC? nothing. I stepped aside and he walked into the home and went to the thermostat which is in the hallway not far from the front door. Then he just stood there and looked at me.I explained the issue and told him the easiest way to get on the roof was from the front. He went up, without talking, was up there for a few minutes then came back down.He showed us images that he took but they were all blurry and we couldn't tell what he was showing us. Then he spoke! He said it would be $4500 to fix the problem or $15,000 to replace the unit and that with $1000 right now, he would charge the unit so we could have some cooling until Saturday when he would install. It was Thursday.We didn't appreciate him at all. It was evident he didn't want to be there and was likely on call. He seemed upset and then when we said we would think about it (it was 89 inside our house at the time) he just left. When the next repair guy came to do an estimate, he mentioned there were several screws just sitting around the unit. That guy (who we didn't end up using) went back up to the roof and put all the screws back in that the Penguin guy had left out.So all in all, a bad experience which was not what we were expecting. We don't even know the guys name.UPDATE: I contacted them at the number they provided. It's a generic CSR number and they assured me they would pass on my information to address this review. Nobody has returned that call, it's been two weeks.

This company has taken over doing all my plumbing, AC/Furnace, and electrical. I pay a $20 fee every month and they provide an annual inspection of all my homes plumbing, electrical and AC/Furnace. They have installed a total repipe of both cold and hot water, installed a breaker to my AC and furnace, installed a total home filtration system with Reverse osmosis, even to the refrigerator ice maker and water, and replaced my entire sewer system. I just had them hydro jet the pipes to make sure they were super clean. My house is 53 years old and was not well maintained by previous owners. There is nothing they have not touched or repaired and I am thankful for their knowledge, professionalism and quick turnaround.

They were very friendly and upfront with the costs. The tech told me exactly what he would be doing and then executed the repair quickly. The entire process was simple and straightforward.

Both plumbers Jose and Nagie were very professional and did a great job. Plumbing service provided excellent and acknowledgeable quality work.

We had a toilet that intermittently would not clear upon flushing. After removing the toilet and viewing the sewer access the tech said we had root intrusion. We only saw one small piece that could be root, nothing further down. We poured several gallons of water in the access and it cleared without any moisture left behind. The only remedy that was presented to us was to cut through the concrete to allow tech to examine line for a leak and roots. In after thought we would have appreciated another option,. We found fecal matter stuck in the toilet. We are replacing the toilet and hope we solved the problem for now.

It was 6 pm on a Saturday night and our sewer line backed up into the bathroom. I called Penguin Air and the representative was so nice and friendly he got us an appt right away and by 730 Efrain Zendejas 3213 was at our house and it was fixed by 830. Efrain was very polite and very friendly He was very professional and gave us some great advice how to avoid it happening to us again. I would highly highly recommend Penguin Air to anyone!!! The price was wayyyy less than I thought it would be on a weekend emergency call. I am thankful for their help in an emergency situation and the will definitely be my go to from now on ?

JD was very professional and knowledgeable. Penguin Air had a television ad for $29 inspection and that’s exactly what the cost was, no surprise charges. I will use them again.

Not ready to do the job collecting service call money.I don't want touch any thing your unity is to old. That is what I was told. I asked him. Please do something it's emergency. If I teach it the charge will be 21 hundred and something.I said thank you so much .I called another guy he arrived fast and inspected he find out the problem was the shower head.It was free call but I pay him for fast detection and profitinalismHe will be my featured plumberAnd I will pay you.i am not happy when you don't help do the job.Thanks may God bless him and his family.

The Two technician that came to my house were amazing. Granted there was some kind of accident that cause a fire inside the wall but the guys handled the situation amazing and were able to stop the fire. They were great at making sure the everything got fixed with the wall and also finished the work on installing a new ac unit.

I would like to recognize technician David Rodriguez for the awesome job he did in locating and repair of the problem I had with the hvac unit. He located the problem and followed through on all necessary steps and parts needed to make the unit function correctly. He was professional and explained what steps he was taking to fix the problem. Thank you Penguin Air for having David on your staff

No issues found during our AC unit check up. Technician arrived promptly, was very courteous, knowledgeable and thorough. Highly recommend.

Penguin has always been great in servicing and repairing anything I’ve needed in the past. Today was no different, Owen came by and serviced our AC and checked out our thermostat. He was very knowledgeable and efficiently completed the service.

Great experience! Came home to a water heater leak, called, and within an hour the technician James was at my house assessing the problem. Replacement was completed the next day by noon! Overall, great experience!

Great communication starting with initial phone call. Confirmation of appointment and service requested...email, text and call just before appointment. On time, professional, personable and professional. Would definitely use again and further recommend based on my experience.

Original experience for HVAC was fairly poor and frustrating 2/5, however I used the company again for a plumbing issue. The technician Jackson LeBron was super kind, wore shoe covers prior to entering without being asked. Was resourceful and explained what work he was doing. He called another company to send a drywall repairman out immediately to fix the water damage. Generally pleased, 5 stars for plumbing services.

Purchased new A/C and heat system. Josh made the purchase process comfortable and I feel very confident with my decision to replace my old unit.

Mostly up-sell talk. Cost was not fully disclosed on the phone and I’m sure the tech felt some type of way, by charging me so much for a simple, tell me what it’s doing and and know what’s wrong, type of issue, in addition to the trip fee. Also, they left without putting the electrical panel back together.

I needed an electrical recelptacl installed for my cooktop exhaust fan, they did a super job.

Efrain was efficient, professional and most of all kind. He listened to my fears and acknowledged them. He offered advice and did not pressure me in any way.

Nathan was on time, very efficient, explained simply the result of his inspection and was professional. I am new to the valley from Chicago and I will continue to use Penguin for my HVAC, electrical and plumbing needs in the future!

Very responsive, easy to book via online chat/IM. Once the guy was here, in and out in 30 min. He even gave me a minor part for free. Definitely use them again.

Jair, our technician, did our plumbing inspection. The washing machine connections were corroded. Everything else in the house was great.
Jair left to get needed parts. Returned and did the needed repairs quickly and professionally.

Their membership is a scam. Don’t let them do the so call “free” maintenance. They’ll always find a way to charge you. They charge me $400 for replacing a part, after they replaced it, the technician told me I had to replace the whole unit which is $12,000. So I spent $400 to know that I have to spend $12,000 to really fix the A/C. Don’t choose this company.

On a Sunday a special type of circuit breaker went out on main panel. Couldn’t open garage doors.Penguin technician arrived within 1 hour of our call, identified the problem and fixed it.Will definitely use them again.

Always a pleasant experience. Every tech I’ve used has been A+. I finally signed up for the monthly membership, no regrets!

We happened upon this company last summer when our a/c unit stopped working in 100+ temps. They got us back up and running. Our tech, Josh, was the best. Now that we were ready to replace our unit, Josh came back out and answered all of our questions and got us scheduled for the next day! The crew showed up right on time and made quick work of replacing our system. They were all very nice, personable, and professional. The guys that came out to clean our ducts were also great! Every person that came into our home made us feel at ease, and we really feel like we made the right choice by having Penguin Air and Plumbing care for our heating and cooling needs.

Nathan White was my technician and he did a fantastic job! He called ahead of time to give me an ETA, arrived on time, was friendly, professional and took time to show and explain what he was looking for to do our repairs to our AC unit that was not working at all. He was very knowledgeable about the unit and gave me some great suggestions on on how to keep our unit in good shape. He did not try to sell me anything we didn’t need and was very honest. I will use this company again just because of the great and professional service of Nathan.

I was SCROOGED by Penguin Air & Plumbing! Beware! Unethical and Penguin Air & Plumbing! Beware! Unethical and Incompetent. They tout 100% satisfaction guarantee yet after letters to leaders I have yet to get any response! Stay away from Penguin Air & Plumbing...they over charge, fail to follow best practices and have incompetent technicians who cut corners resulting in safety risk! #3OnYourSide #azfamilySpread the word....stay away from this company...they do not live up to their promises!

The phone operator that took the call was friendly and said how can I make you smile? and that actually got me to smile. The plumber's name is Andrew M and he arrived with a great can do attitude. Andrew was professional, friendly, and explained things to us in a way that we understood without needing plumber school. Andrew used shoe covers and was agreeable to wear a face covering because of my mother's health challenges. Andrew quickly unclogged the bathtub drain that my mother uses. The icing on the cake was when Andrew used our alcohol disinfectant wipes to wipe down all of the door knobs and surfaces that he touched - my wife and I were amazed to see this being done. I would definitely use this company again, and will recommend to others.

They were able to get my mother's duct work estimate done and installed within 2 weeks of the first appointment. The pricing was fair compared to other big companies and the technicians were super nice and professional. Thank you so much for taking care of my mother and making her home more comfortable!!!

Buyer Beware. Seniors in particular. That's all I can say at this time because I have their Penguin Plan.This is a rebuttal to the owner's response; Once we repair the sewer line penguin always does a good job of putting back the landscaping. We are not a professional landscaping company so it won't be perfect but it will look presentable. This is a direct quote from your contract, from our contract. All I asked was for my front yard to be left in a presentable condition. When I spoke with a manager he told me it looked like a giant scar,If my complaint was not valid why would your plumber that I finally got to come to finish the job tell me by telephone that he got chewed out by his boss and also why is it when he finally came over he didn't even bother to ring the doorbell to let me know he was out there, or to tell me he was done. Speaking of lack of professionalism I asked for a quote for an electrical rewire of my house your guy didn't even bother to come down to my house to inspect it he just gave me a quote over the phone sight unseen for an outrageous amount which was 2 to 3 times the price everybody else quoted me for that same job. I stand by my original statement...Ps. If you purchase the maintenance plan they will always try to sell you things you don't need

Chase arrived quickly and was very professional. He explained his plan to troubleshoot the problem and let me know all updates each step of the way. Great company to work with and awesome technicians who stand by their work

As for everyone, our a/c went out when least expecting it. I called Penguin Air and they quickly sent Nathan W to our rescue. Not only is Nathan W the most knowledgeable, professional, and personable tech on the planet - but we feel like we have a new family friend. We now consider our a/c going out exactly when it did as a blessing! If not, we wouldn’t have met Nathan W. Nathan - you’re the BEST! We also started their very affordable maintenance program and highly recommend Penguin Air. They are amazing!

My AC was out during a 100+ degree day on a weekend. My home warranty company was of absolutely no help, so I called Penguin on a whim. I’m so glad I did. They answered the phone right away on Saturday morning and told me they would send someone as soon as they could. I only had to wait a little bit and the technician came and addressed the problem. He took thorough pictures and explained the problem to me. In the end, I needed to get a new AC unit, but he made sure he did everything he could to tide the system over until that could happen. I was very impressed with Penguin’s responsiveness and customer service.

Demar was wonderful. I was tired of having to wait up to 15 minutes for hot ? water in my showers sinks and washing machine. So today I decided enough was enough. The amount of water wasted is incredible. We live in the desert for heaven's sake. I decided to have a circulating pump put on the water heater and it took maybe 10 seconds for it to get HOT ?! It is going to be well worth the cost in saving money on wasted water.I have been a client of Penguins now for about two years and I am very happy with the service I receive.I called late morning, and by 6:30 I had a circulating pump working for me.

The Penguin representative was timely, professional and explained everything very well. I am glad I went with your company for my plumbing repairs!

Nathan W and Jesus did an amazing job and provided knowledge and gave us the best deal. They were quick to respond and get the job done which was so important because our AC unit needed to be replaced in the middle of the summer!

Troy kept us updated for his arrival time. He was efficient and let us know what he found and advised us of his course of action, explained why he recommended it and answered all of the questions we had. Troy completed the repairs in a timely manner and now we have cool air.Thank you Troy for your help.

I highly recommend Penguin Air. Great customer service and very responsive to assist with getting things repaired. Josh, one of their service technician, went above and beyond to repair the AC unit by getting the parts very quickly and coming out on a hot Saturday afternoon. Thank you again, Josh. He was easy to talk with and was very transparent with the cost and repairs to be done.

Todd was excellent and knowledgeable! We’re taking his recommendations and will be in touch soon! Thank you and thank Todd!

What an awesome company and I had the nicest gentlemen work on the power to my park model. Camas H. and David R. wow I cannot say enough about them. They helped me to understand everything that I needed done and gave me three options for prices and work that could be done on my home to make it safe. When I scheduled an appointment the really nice lady told me about a Penguin Family plan that would cast me $20.00 a month and there are many perks and it saved me over $400.00 dollars.Thank you for the great work.

Service was excellent! Nathan was very quick to troubleshoot the issue and had a fast turn around to come out to our place. I'll definitely be using them in the future and would recommend them to anyone!

I don’t know how to adequately thank Penguin Air for putting my mind at ease during a rather stressful time. Not only was my technician prompt and professional, he went above and beyond in kindly explaining how the matter happened in the first place. It is rare to have this kind of service and expertise so I wanted to leave a review and let others knows! Thank you Josh for your help during my HVAC issue, you rock!

This place was awesome. Tech Jair Ramirez was very good on time and did the job quick would request him again in a heartbeat. Great service overall and prices five stars.

Efrain did an amazing job! He went above and beyond what was covered under the coupon. Even though the coupon itself was misleading, Efrain made it right and still did a great job fixing the issue. Would definitely recommend! Thank you Efrain!

DON’T use this company they don’t know how to do their job right. If I could give this place zero stars I would. I paid $700 for a tune up and other services back in March just to have my AC go out because of lack of service on their part. What should have lasted a year only lasted 6 months according to a real AC tech. that fixed my AC yesterday, If you want to get ripped off and not have service done properly then this is the place for you!A picture speaks volume, of course you try to protect your business. Why would I want you to fix what should have been done right the fist time?

Efrian, Matt, Ryan, Justin, Louie and team were very responsive and engaged during our extremely difficult plumping project (sewer pipe replacement). The dynamic duo of Matt and Efrain (with QA oversight from Justin - thank you!) took a great deal of time to educate us on the intricacies of the project. It was a challenging project with many curveballs being thrown at the team by our nearly 65 year old pipes. The Penguin team, Efrain and Ryan were onsite everyday, addressed each instance handily and kept us informed at every step.The company who provided a 2nd option, which the Penguin team encouraged me to seek (this approach truly built my confidence and appreciation of their professionalism), agreed with Penguin’s assessment and recommended replacement.If you are lucky enough to have Efrain and the other gentlemen I mention from the Penguin team in this review work on your plumbing project, be confident that your project will be completed effectively and efficiently! Efrain even followed up with me after the plumping portion was completed to see if the floor tile work was underway. Another nice touch that shows how much Penguin cares.While this is the first review I’ve written for the work Penguin has completed for us, it’s not the first time or the last time Penguin has done great work for us. In the 10-11 years since Penguin has been the the Valley, we have bought two AC units (the first one we bought directly from Will one of the co-founders), two hot water heaters (different houses) and just a couple days ago, the day after the plumbing project was completed, all of our fire alarms replaced, a couple of electric outlets updated with GFI and a bathroom fan motor replaced - thank you to Camas and his partner who were awesome too!

I just received a plumbing check-up from Penguin. Kieran was so polite and professional. I really appreciated his thoroughness. We ended up needing a drain cleared and it was a very reasonably priced quick service. He even closed the garage door for me on his way out. ? I’m very happy with my Penguin membership!

Our technician, Zeb Spencer, was great. Very professional and thorough. He explained everything that he did during our appointment. We were very satisfied with our service call.

Penguin air is hands down the BEST place to go for service! From my first plone call until my installation they were very professional! Derrick Mccormack was honest and professional from estimate to installation! He explained everything to us in detail that he had done on our car charger install. Other estimates I got were double one was triple Penguin Airs cost for the same job!! Any Electrical, Plumbing,or AC i need I will DEFINITELY call Penguin Air!!!

Nobody wants to hear their house needs new sewer pipes. But if u find yourself in this situation, give Penguin a call. I did. They’re mighty fast, produce quality work, and really put a focus on customer experience. I may have just gotten lucky when Penguin put Seth on the job at my house or maybe Penguin knew he was the best to take care of my situation. Seth did a great job, kept me up to speed with daily updates when he left the property, even my dog liked him. I’ll call Penguin again in the future both both my a/c and plumbing. Thanks for the super job Seth!

I received about the best service from Nate today. He's a very knowledgeable tech and he explained what happened, why it happened and how to keep it from happening in the future all in a way I understood everything he was saying. He set both thermostats and fixed both units and the best part of this entire visit is that he got along very well with my dogs. This guy is always welcome in my house and we will only ask for him if we ever have any future issues with our AC units.

I used this company the first time in July when my ac went out, they were quick and professional. So, I used them a second time, still quick and professional, however, they lose a star for not disclosing a $129.00 fee for coming out called a “diagnostic fee”.

We used penguin air to purchase a brand new ac unit only about a year ago for nearly 10 grand. We paid in may for them to service the ac unit and to fix the condensation drip line which had been sliding off the roof from an install issue. We are having more issues with the condensation line no longer draining and all of this within a year of a brand new system. We requested they come fix the line but they inform us that it’s not a warranty and want us to pay another $140 to fix it (which is far higher than many other companies to begin with).Don’t recommend going with them. Overpriced and won’t stand by their work.

Penguin has been transparent about everything from day one. They came out to check our 15 year old system that they have cared for over the last couple of years. However, it was finally time to move on. They were straight to the point, factual, analytical, and understanding. Nathan always does a PHENOMENAL job! They are installing two new systems tomorrow.

The service provider was very professional...Knew exactly what he had to do after troubleshooting the system and began to explain the difference in the cost of of the difference of the 3 choices I had. Of course I chose the cheapest. The refill of coolant and Sealant...I just fill that 1895.00 was a little to expensive. I guess that's the price we have to pay to live here in The Free State of Arizona!Hopefully the Sealant holds, otherwise it will up and around $10.000 to replace the coil on the ceiling.

Beware too good to be true. I called because they offered a coupon to clean out a kitchen drain. $49 the catch it was only good 7-7 m-f. No problem I called at 8 am. I called back at 5 pm as I had not heard from them. The operator assured me someone was on the way. At 645 received a call from Erik saying he could be out in 40 minutes. Well after the 7 pm cut off. He came refused to honor the coupon saying I had agreed when making the appointment that it could only be used if we had an outside drain clean out! I was never even told that but he said he had the call recorded and would play it for me! What, no! He proceeded to played some recording from his dispatcher. The service technician raised his voice at me saying I took a shower for this and came all the way here after had I told him to pack up and leave. They were going to charge a trip fee and full price drain clean!!!

Nathan M from electrical, Matthew C, n Jair, Erikc n Zach F, Conner, n Jackson from plumbing n Nathan W n Hadrian from HVAC r Super great Technicians n very knowledgeable n Super Friendly. They provide excellent quality service n I'm thankful for their help. Thank you again from the Ortega family

5 stars is not enough. I have had many issues that they have attended to. Plumbing and electric.*Matt and his team* have been amazing. Efficient, on time, respectful, and knowledgable. As a new person to AZ, I was beyond impressed. I joined there membership and its paid for itself 100x over. Their pricing is great as I own a very old home. I would trust them with any of my houses, and wanted to share how appreciative I am of their team and company. I will continue to use them in all my properties. You will not be disappointed.Thank you for all you do!!!!!!

Troy Schumacher was great. I called at 6:00 and Troy showed up at 8:15. He was great to work with and made quick work out of our issue. He gave us some good advice on preventative maintenance and was very professional. Would definitely have Troy out again.

Sean was very professional, he explained everything so we understood. Very good customer service.

The technician was available for questions and was very responsive and customer friendly with his direct and exact information about the units he just serviced. Outstanding and very professional

I will not be using them anymore. Last time I called, about my AC running and stopping and then running again, the woman who picked up was incredibly rude. I don't ask for a lot and understand everyone has a bad days and especially these days most people are over worked. That being said I know the difference between that and when you're being a jerk...she was short with me and so she was unclear with her questions and when there was confusion she was rude as well even though she is the reason there was confusion. I honestly didn't trust her evaluation and thought that she just didn't want to do her job so I called back about an hour later and was told by a very nice lady (who later I was told didn't work there but for some company to answer their phone calls) she said she would send someone out that day. Except a few hours later when I called back and was told that without notifying me they bumped my appointment to the next day. I told the guy that the lady I last talked to told be they had sent it out and now I'm frustrated because I wasn't even going to be notified nobody was coming. The man on the phone jumped down my throat and told me that he listened to the phone call and that was not true and and that I don't need to lie (thats when he told me the lady i talked to must have worked for the company that answers their phone calls)The next day when someone did come out they shrugged there shoulders and told me they didn't know what was wrong with it. After pressing about what to do I was given has answers about tips I could try. Absolutely terrible service through and through especially when the only person who was helpful apparently doesn't even work their.

We encountered tech Zeb Spencer. He was rude, and disrespectful. I Always use this company without a problem, because everyone is so nice. Not this time. This tech was rude, unprofessional and needs to be more kind to your customers. I decided to go with a different company because of him! Good luck if you choose to use them!

Very professional and knowledgeable about plumbing. We have had many other plumbers out that could figure our issue out. Thanks again, highly recommend

Penguin Air in general over the last 4 years have been great up until today. every 6 months i get preventive maint. because i purchased a new unit. a tech by the name of joey m. did not call ahead of time even after sending 1 email and 2 text saying the tech would call 1/2 hour before hand. He rang the door bell and i received an alert on my phone so i rushed home- i already had a bad feeling about this. I am not home 12-14hrs a day so the a/c is either OFF or at a higher than normal temp so its not running all day when nobody is home. The tech comes in after spewing multiple excuses about not calling ahead and he proceeds straight to the vent and takes the temp (reminder the AC was left at 80-81 degrees YES it will be warm inside) jumps on his ipad and says I need an alternator/capacitator I immediately re-iterate everything i just said about not being home ect. ect. he proceeds to blurt out it doesn't matter its under warranty you don't have to pay for it BUT if your compressor is out you will have to pay for that this tech walked in my house a minute or two without properly diagnosing anything w/the actual unit. (side note: he was already on the roof before i got to my house rinsing the coils) he was very invasive and i was so uncomfortable w/the situation. He then tells me he has 10 plus years in HVAC and his uncle or dad own a HVAC company (red flag #1233) he starts to show me the alternator/capacitator and how its not showing voltage. who is to say he shorted the thing himself? he also mentions the part cost $400 BUT i don't have a compressor issue he was sure had a problem. I called customer service immediately and made them aware. the a/c was 100% FINE this was just a routine service they provide when you purchase a brand new unit its keeps your warranty valid BUT suddenly while the tech is on hand something is not working? company is great but this tech i had zero trust in. I signed off on the zero dollar invoice anyway and will pray i don't start to have issues. IF my a/c IS noticeably ice cold meaning there was in fact an issue i was not aware of i will gladly update this review.

Nathan W was just out and was very professional and took the time to explain what the problem was and gave me various options to fix the system. He was not pushy and was very helpful. Would recommend 10/10 times! Thank you very much!!

Mark Smith was our electrical technician.He is very friendly, professional and knowledgeable! He discussed what he was going to check on and was very thorough with his inspection. At the end of his inspection he went over all the details very precisely! He was a pleasure to work withHe is definitely an asset to Penguin Air.Patrick Franquist

I called for the drain cleaning special. Specified that there would not be any other charges. Guy got here and charged me an additional $20 because the drain was already clear. Made no sense I will not use them again.

Nathan did a phenomenal job running electric. Super knowledgeable and helpful. Would highly recommend Penguin for all your needs!

Dakota was wonderful. He was polite, considerate and respectful. He knew what was needed and how to accomplish the task

He was here 15 mins and my ac was up and running! Yea! but I still don't have my invoice (it's been 5 hours since he was here). When I get that and it's 5 stars. Every day I go without the receipt the rating changes lower.Update 9/01My review is 5 stars very professional team. I will use the again!

Nathan w and Hadrian came by to do our 6 month maintenance check and were awesome and super informative! Really appreciate all the hard work they do! Thank you

Josh was able to repair my A/C unit on labor day weekend, when the others were not able to come out for days. Too hot to wait for the other guys. He presented a few options to choose from and got the job done quickly. Highly recommend Penguin Air and will be using them in the future.

Was charged a site visit charge for an estimate. Not only was it not clearly identified there was a charge at time of booking, but I have gotten 4 other estimates from both big and small companies and none of them had a charge.

Efrain was scheduled for my job to do some drain cleanings. He was very professional, friendly, and completed the work in a timely manner.

They we on time, friendly. Explained issues and were honest and upfront with me on prices

Dave Rodriguez was my technician. He was very professional and knowledgeable. He was able to address my concerns without issue.

Our 14 month gas water heater was not working. The pilot light could not stay lit. We have a maintenance contract with Penguin Air, who came out same day. The technician was on the phone for over 30 minutes trying to figure out where the faulty unit was purchased and perhaps get parts. When all failed, he gave us an excellent price on a new, larger water heater, had to move the water lines to fit it in, and we had hot water the SAME DAY. This work started late afternoon and didn't end until 7PM. He and his assistant were professional, thorough, clean, and did excellent work. We highly recommend them!

Everyone that has serviced our home has been excellent. They are a wonderful company to deal with. Highly recommend

Amazing company, they were all very friendly from the phone staff to the plumbers. I worked with Daniel and Landon who were very quick and always communicated well. I would definitely be using their service in the future and would be recommending them.The only bad thing about the entire experience was the restoration company that worked along side them, Copper home builders, if you want your sanity maintained please avoid copper if you need service outside of Penguin plumber. Copper home builders is absolutely **USELESS** they will come out and take you bathroom apart very promptly and then completely ghost you. I recommend reading their real reviews by filtering from lowest to highest and you will be shocked to hear people having the exact same experience of being ghosted and left without a bathroom for months. I work in marketing and can spot fake reviews from a mile away and they have plenty of that. The time they take to make all the fake reviews, they could actually, you know.. do their job.I want to close again by saying Penguin is amazing and I would recommend them to anyone. I felt confident in the work that they do just from how kind and friendly the staff were and how knowledgeable they were.

Derek the tech was on time and outstanding I definitely recommend him and give five stars for him and his service thank you so much.

84 year old mother in law’s AC went out. She has a Scottsdale condo and still, with help, lives on her own. Our daily temps (7/20/22) had been in excess of 110 degrees so after being told that Penguin couldn’t provide service the day her system quit, even though they promote they offer emergency service and I felt an 84 year old woman living w/o AC was an emergency, they gave her an appointment for “1st thing in the morning” and told her to be there by 7am.She complied, sat in her home as temps spiked, called their “customer service” repeatedly throughout the entire day and was told EACH TIME that she was next and a technician was on the way. A tech NEVER SHOWED, by the end of day she was a weak wreck. Torturing senior citizens is a crime in my opinion. Absolutely no excuse for their treatment of her that day. The “Great Customer Service” they promise is a total lie.Well. it would be great if it was possible to reply directly to the Response from the owner that was received but possibly this will suffice. 1st, I didn't say that she was on an emergency schedule, only that she had hoped but was told they weren't available that day. The appointment she had for the next day was scheduled. Not to a precise time but in consideration for NOT being able to provide the day before, was promised a First thing in the morning and told that it could be as early as 8:00am so in that, my statement was wrong. She had told me she returned there at 7:00 taking no chances of missing them. As far as you needing account info? There was no Account, just an appointment. If you would like to REALLY investigate, without giving too much info on this open site, you have the date and the location was on N. 117th Pl. Oh, and there was NO confusion with another company.

I have used Penguin Air for several years now and have constantly been impressed by the professionalism and integrity of the technicians. Today Nathan W. was my technician and the continued the trend of excellence. Unfortunately, my units needed to be replaced which is quite pricey and stressful. Nathan W. explained every step of the process and did not try to sell me things that weren't needed. His professionalism and honesty were reassuring to me during this process.Nathan W. is the reason that I continue to do business with Penguin when there are so many other choices. Honesty, integrity and professionalism are obviously important to Penguin because I consistently experience it from their technicians.

They took 20 minutes looking at the problem and cleaning the coils which did not help. They said we need to change the air filter and that they couldn't do it as they don't carry air filter with them. They sat in their van for 30 mins, the trainee smoking cigarettes. Then charged us $500 for an hours worth of work. Quoted us $1200 to add coolant. Decided to shop around as that seemed extremely high and I'm glad I did.Called another company who came and solve the problem same day, added 5lbs of coolant and charged us half the cost.The new company advised that there was leak in a coil and would eventually need to be repaired. How did Penguin not see that if they supposedly clean them. I feel completed taking advantage of because I'm woman with no knowledge of how these units work and they knew that. They knew I have 4 small children I have to keep cool in the house, I'm in a desperate situation and they wanted to capitalize on that and over charge me.

Our A/C quit working last August. I called a few places and Penguin was the only one that could come out the same night. The first technician was good but not great. Our A/C quit working again later the same night after the technician left. We had another technician came out the next day and explained everything in detail to us. No sales pitch to get us a new A/C unit he was very helpful. I've used them to replace a hot water heater too and they were fantastic with that! I will continue to use Penguin for our heating/plumbing/electrical needs

Taking advantage of Penguin's $45 drain clearing offer, I called and had a technician come clear my slow bathtub drain. But my slow drain problem was not resolved. I subsequently received two repair estimates, one for $3,259 minimum repair or $11,609 for complete repair of my plumbing.I was skeptical. I called my regular plumber, Diamondback Plumbing, and the technician cleared my drain for the usual price, $169. No problem. No big repair estimate. A happy, gurgling tub drain. My initial review of Penguin was Professional, friendly, and polite. Um, not so much.

Looking for quotes for a new AC and had a rep come out. he was a really nice guy and went through everything with me. I do have to say the sales pitch was a bit high. When you offer good products and services you don't need high sales pressure. I wasn't making a decision until I did more research.

They wanted $1,100 to extend 3 sections of duct work no more than 4 feet. I had an electrician doing work at the same time and he tells me that they did nothing but complain the entire time they were conducting their bogus inspection. Very disappointed - go elsewhere for your AC business.

The response for service was good... Communication from the technician was very helpful but I feel I was way over charged for the two parts that were required. I think that these companies know that when the desert heat is upon us and our A/C is down we do not have much choice but to make the necessary repairs. The general public is not very knowledgeable in repairs and costs so after the repair was complete and I had time to check the cost of the parts and I believe I was 200-300% overcharged... I believe in business and being able to make a profit for services rendered... But it should be a fair profit!

Chase was very professional when he arrived he was able to tell me what the issue was by just listening, he got a part from his truck and he was done in less than an hour. You can tell he really enjoys what he does.

Initially I loved penguin air, they replaced my entire hvac system about 9 years ago.Since then, it’s been nothing but up-charges and problems. Some of the techs are good, some just want to make a hefty commission.During the 9 years with my replaced AC system, some bedrooms were way too hot to ever sleep in, I escalated, asked for solutions, was never really provided anything — finally I said ‘just add another air vent to the room’….I was blown away when they tried to charge me $1100 to fix a problem that had been ongoing for nearly a decade. The vent install works very well, I just don’t feel that I should have had to pay anything for it.I also want to add that I pay $20 a month for their premier service or whatever it’s called — I’ve used it once in maybe 3 years.They just don’t value the customer like they did when I first started using them.

Nathan W was an awesome technician who did a great job, was friendly and knowledgeable. He took the time to explain the testing process and made sure to go over all of our options. He made the experience easy and smooth. Highly recommend him and Penguin Air!

Tech Josh was professional and competent. He explained clearly what was needed and didn't push for unnecessary work. He also helped me look down the road for what would be needed next. I trust Penguin Aire for my home maintenance and repair because of their people.

My AC unit was not working and I was able to get someone to look at my unit within 24 hours. I called multiple companies throughout the valley and they were quoting me two to three days. So I chose this company. They came earlier the next day they diagnosed the problem and fixed it on a timely manner. It was a little expensive. But a technician offered me the membership that reduced the expense 20%. In addition you get a lot of Great value being a member. I'll definitely use them again.

Troy saved us! Our AC went out and Troy was able to get us all set up quickly and efficiently! My favorite thing about Troy and Penguin Air is that he took the time to explain EVERYTHING. He showed us what he found on the roof and videos of the problem. We had a different company come out prior to Penguin Air and they were annoyed that we were asking questions and struggling with what was being said to us. Troy was so amazing by getting ahold of his boss to find the best way to get our unit fixed. Troy is my hero! Thank you thank you thank you!!

Firstly, I was impressed with the Vlam's thoroughness of explaining in detail the steps to resolving the plumbing problem. Additionally, he covered and explained to me some of the restoration issues resolutions. Prompt, courteous and I really liked the app that let you know what the technician looked like and how far away they were before arrival. Highly recommend their service.

James Hargrove was our technician that replaced our shower faucet and he did a great job. He was very professional and friendly. Definitely recommend.

We have had a really difficult time trying to find some place that is professional and confident in what they do, but that also shared empathy and understands how difficult it is to be with a working A/C in the Arizona summer heat. Rambo was absolutely amazing. He gave us a reasonable quote, detailed the process, explained options and most of all was so incredibly kind. I cannot recommend him enough!-Kelsy McNeely

TL/DR: I had the best service I could’ve asked for after interviewing and receiving over 8 quotes from other companies. Although there was a hiccup, it was resolved and I was taken care of with respect and empathy. Penguin was professional, personal, diligent, honest, informative, skilled, straight forward and down to earth. Biggest takeaway: work with Jimmy Browne!!I recently bought a house with some problems. As a digital worker, I was unfamiliar with the trades and overwhelmed by the choices I had of companies and products. Over the course of two months, I had over 10 contracting companies for HVAC, plumbing and electric come give me quotes for a new AC, water treatment system and the electrical work required for those two items. I drilled everyone that came through my door with tough questions. During this period I literally kicked contractors out of my home before they could give me a quote because I was unimpressed with their lack of knowledge.I absolutely hammered contractors with a gauntlet of well thought out questions and the winner was unequivocally Penguin Air because of Jimmy Browne. Jimmy encompassed all criteria that were critical and compulsory in my decision: honesty, empathy, intelligence, patience, integrity, thoroughness and diligence, only to name a few. Why did no other HVAC company get in the attic and check the duct work when they knew I had uneven air flow throughout my house? Why did no other water treatment company suggest running the new loop from the main water into the wall and through the attic, and rather wanted to dig up my front yard? The answer is that Penguin was diligent and thorough in their assessment of my unique scenario. During the quote, Jimmy even removed a dead bird from my attic! Add pest control to his arsenal of prowess.Jimmy made sure the price was in my budget which was above and beyond because he genuinely cared about my happiness and comfort. Other companies wanted me to buy the top of the line products with no explanation or consideration of the size of my home just because it was more expensive. The new AC was installed by Jimmy’s team and it was an excellent experience. The water treatment team encountered unexpected problems but they approached them with a positive attitude to get everything done correctly.In full disclosure, there was a large item that I felt was overlooked. Every single other company that came to give me a quote checked my water pressure. They included a pressure regulating valve (PRV) in their original quotes with the labor of the water treatment system installation because sometimes my water pressure read over 100 psi! To be as unbiased as possible, it was a little different of a situation when the plumbers came out to talk to me because they already knew I wanted a system and they proceeded without an inspection. Therefore, the PRV wasn’t included in the original work and I only noticed that after the work was completed.This led to a new quote for a price that I thought was astronomical. I communicated with the plumbers that I felt this was an oversight but they didn’t see it that way. Admittedly, I was disappointed. As I felt hopeless and started budgeting another large expense, Jimmy came through again and was my champion to his superiors. He fought for me to have the price adjusted because I was disappointed. Another display of going above and beyond.Even though there was a hiccup, everything came together and I’m so happy with everything Penguin did. I’m not sure I would have had the same experience if it weren’t for Jimmy.Edit: forgot to mention, Shawn and Jackson were the phenomenal plumbers!!

My sister and I were very impressed by the tech ( BRANDON ). HE took the time to explain and answered all of our questions. He also went above and beyond when my sister asked him a Air conditioning problem. He went up in the attic and told us that the pan was full of water and had damaged the floor. So we will make an appointment.

Doug did an amazing job he was very thorough and will request him again with any electrical issues

They were able to get a service technician out within less than 24 hours in the middle of the summer. Prior to arriving, the technician called to let me know they were in route. I received a text and email both with a picture of the technician so I know exactly who to expect.Zeb came out and took a look at the AC. He was able to find the problem and offer a solution, with a clear explanation of the problem and the costs for repair/replacement of parts. Within a couple of hours of arriving, everything was taken care of and the cool air was flowing again. Would 100% recommend this company to others.

Representative was very professional. Diagnosed the problem and resolved it. Thanks Dakota for your service. Recommend them to neighbors and friends.

This was my first time using Penguin Air and I was lucky enough to get Nathan W. as my service technician to service my a/c unit. He was extremely knowledgeable and helpful, walking me through each of the diagnostics and what they meant for my unit. I highly recommend their services!

Chase was the technician who assessed my AC unit. Was very knowledgeable and provided me all the facts and information I needed to make the best decision while going through this experience. I cannot thank Chase enough for the attention and they guys that came to hoop up my new AC unit. Chantry ( the tech ) and his partner ,They did a great job as well, super clean with their work!! 10 out of 10 with these guys and company!

I called to schedule an appointment for a diagnosis on my AC unit that stopped working. Daily temps are 114; was assured multiple times that someone would arrive the next day. Waited all day and called to verify that someone was scheduled to come. I was told that they would be arriving later in the day. At 4:32 I was called and told that they are no longer coming and wanted to reschedule for the next day. Explained that I had medical appointments and could not sit at home and continue to wait for them. The customer service agent was extremely rude and had nothing to say except “So, do you want to reschedule or not”? Recommend you use a different company and not waste your time like I did.

The service was excellent. Nathan was professional, knowledgeable, and fair. He got the job done right away without any bs. I highly recommend this company and technician.

Troy S. Was great! Very honest, didn't try to upsell me anything. Answered every question I had and was very personable. Would definitely recommend this company and will be repeating my business with them!

400 dollars for a capacitor change? I bought one on Amazon for 25 Dollars. There is no way anyone should be charging 400 dollars for someone to come out on a weekday to change a capacitor. I did it to practice and was able to do it. Pricing should be reasonable for people in these times. this is ridiculous- responding to owner's response:Having this response from the owner doesn't really reflect the truth. No way did I want to get this maintenance service but someone convinced my wife of getting a monthly fee service for something that will probably not be used for another couple of years. Additionally, I didn't want to cancel based on getting a discount on the service. I wanted no service but was never called about the diagnosis but instead decided to convince my wife of the maintenance service in addition to the capacitor change service. I would gladly pay back the $40 dollars to the ticket back since you think I was trying to do something shady with pricing. Secondly, the pricing as you mentioned is 375 for a part that cost me 30 dollars at most on Amazon. Having youtubed the most common problem with ACs is where I diagnosed my problem. There is no way that service was worth 345 dollars - for a 30 minute service to basically fix something I diagnosed? Not worth this kind of a hassle from a company. It's gouging, in my opinion. If it was 150 dollars I could totally understand the cost (I would even pay for the gas that was used to get to my house additional to that) but not over $400 without the maintenance discount. Finally, this is a customer's response to the deceptive service he got so there shouldn't be a justification to defend the rating. Don't you have plenty of customers to say that you guys are good? If NOT, maybe there is a bigger systemic reason.

We got same day service to repair our air conditioner. The repair person was excellent. he was very professional and knowledgeable. we were so impressed with the overall experience that we signed a maintenance contract. Great service at a reasonable price. On 02-07-22 We used Penguin Air for our routine maintenance. Nathan White responded. He did an outstanding job! Very knowledgeable and professional.

We had Justin with Penguin Air come out and he was really responsive and worked in the heat on top of our warehouse for almost 7 hours during the hottest time of the day when it was over 102*. He properly educated me on the issues we were experiencing as well as how to use our swamp coolers appropriately. Our men & myself that work in the warehouse are very happy for his help & knowledge. Do not hesitate to give them a call & ask for Justin, if you are suffering this summer with no A/C.

Very efficient, they reached out immediately and took care of my issue same day. The technician Jair R. was extremely professional and did an outstanding job. Would highly recommend both Jair and Penguin

Very unhappy just checked my unit on a Tuesday all good and now nothing works...total sabatoge.Well fixed in March for a rewire.Now have a problem again. Rudeness obviously obnoxious Nathan said must be a shortage then sent another tech Joey who was honest stating what was done made the matter worse and did not do a rewire of the thermostat but charged me for it. Had to complain to get what I paid adjusted by 298.00 So now the manager calls me to refund me and cancel my service agreement.membership since I am not happy. Why would I be happy. Now having a new company coming too do a repair. Air hanler new unit all done by them under warranty and have the nerve to charge you labor for a warranty out to repair. Had another ac company come out. No rewire in the attic needed the short was a red wire to the condendor. Totally incom I etent.Took the the tech 2 hours to complete. Beware .dont place the burden on the customer and tell them to contact the manuf a cturer. Penguin air tec

Troy Schumacher was very thorough and efficient. He figured out the source of my A/C problem and even explained it to me in laymans terms while he set up my thermostat. My A/C has never worked better!

Evan called ahead to let us know that he was 30 minutes out and he would be here shortly asked if we were having any problems with the unit and if there was anything else he should checkHe was also very courteous,professional and timely !

We had our first inspection that ended in bad news, our HVAC system had seen better days. Josh was extremely knowledgeable, and we never got a used car salesman feel from him. He gave us many options, was honest and let us decide what to do without pressure. Today Garret and team 07 came out to do the installation. Once again, they were knowledgeable, kind and polite. They worked efficiently and cleaned up after themselves. We couldn’t be happier with Penguin, and have already referred a friend.

Our water heater was leaking so we called to have a new one put in. They sent Jair Ramirez out to install it and he did an awesome job and added things that was not installed on the old one, it will improve performance in the long run. We wish to thank Jair for the information on added things. And as always we thank Penguin Air for the next day service. Shower here I come lol. Arleen Cole

DO NOT USE THIS COMPANY! They came in amd convinced us to sign up for their preferred customer program which is supposed to allow access to 24 hour emergency care. Well after we had an AC emergency in the middle of the night the customer service rep told us it was our fault and we would have to wait until the morning for our AC to be looked at. We have kids and animals in the house and had to get a hotel. Do NOT believe this company when they tell you they are professional. They thrive on nepotism and the quality of customer service proves that. Go with Oasis Air instead much better.

Have a plumbing issue. They sent someone out who couldn't figure out the issue and told me they'd send someone first thing in the morning to inspect the line.No one called in the morning. I called them. They told me they'd call me back. No one called me back. I called again, they said they'd get me in next, then called and said they'd schedule me in the next day.Now I'm stuck with a plumbing issue and no help.Edit: Just some more information - They charged me nearly $400 to snake a drain, had me remove a toilet to try to snake it, and never actually fixed the problem.They overcharged and under-delivered and REFUSED to even give me an estimate over the phone when I called to have them come over.The company that ended up helping me charged $80 and actually resolved the issue.Do not recommend.

UPDATE: love this company and their technicians. Our AC died after 15 strong years. I called Penguin about 3:30 pm, Jordan answered very nice guy let him know the air was out. He let me know he would have someone out to me that afternoon. Nathan came back out to our home around 7pm. He had been servicing our home for the last 2 years and was still there (I love that) he let me know what we had been expecting was finally here and it was time to replace the unit. He worked up a very competitive cost and set us up to have the new unit installed Saturday. Saturday morning came around and they guys were here at 9 and done by 2 pm. They were fast, personable and just overall fantastic. I will continue to use Penguin and we still have their service plan!Original from 8/2020Called in at 5 am on Sunday morning after our AC went out over night. I got the answering service and Brenda was so patient and helpful, they had a dispatcher call me in less than 30 minutes I believe her name was Laura. She was upfront and honest about the wait time and service fee. She told me she would have someone out today but it would be after 9 and the technician would call me 30 min before arrival. I got the call from Nathan at 9 letting me know he would be here in 30 minutes! I didn’t expect anyone out so fast especially on a Sunday. Nathan came out and was so personable! He diagnosed the issue with the AC, the best part was he had the parts on his truck to make the repair right then and there! He had come out, diagnosed and fixed the repair in around an hour. He walked us through everything he was doing explained in great detail the repair and what we should be watching for he also gave us tips for us to do our own monthly light service. We also signed up for the Penguin Air service plan to have it serviced regularly! I am so happy with Penguin I will always use them and ask for Nathan!

Troy was my family’s saving grace Sunday evening. Our AC you decided to go out so I called penguin but I was placed on an emergency list to have a technician come out. Troy arrived at our home around 10:30 PM and had our AC back on at 10:45 PM. Troy your work ethic is absolutely phenomenal and I am so thankful that you made my families night more comfortable in our home. We will continue to use penguin air for all of our home needs! Troy again, thank you for your fantastic customer service skills you went above and beyond!Joey was by far the best tech! He explained what was happening with out AC unit and what work it needs, and all because of how knowledgeable he was and helpful were getting a new unit! Joey made my mom and I feel extremely comfortable with the pricing and working payments out! We’re getting our new unit installed tomorrow!! Thank you penguin!! We love the amazing staff you have!!

My ac was not operating. After calling 5 separate business that were supposedly open 24/7, Penguin was the only business to actually answer with a person. They got someone out that day. The other companies took 2+ hours to return my call and couldn’t schedule me until 36+ hours later. Again they advertised 24/7 so idk what was going on there. Anyway turns out I had to replace my unit (18 yrs old) which didn’t make me happy but they got it done quickly and effectively.

CAUTION: Save yourself the money and headache & go with a different company! I called for a dust inspection and all the technician did was stay up on my roof and inspect my AC. Elmer Calderon didn't enter my home, or look at any of my ceiling vents to check for dust build up. He attempted to sell me a new condenser coil for $4500, and then tried to further it by telling me I need a new AC unit. I was quoted $1000 for duct cleaning service without even checking the ducting appropriately. I called them to get my refund for the tech coming out to inspect and I was met with slight push back at first, telling me they can see everything from the AC unit without entering the residence. I was ultimately refunded after a few calls and I ended up going with Stanley Steemer. This technician did in fact enter my home and check all of my ventilation both upstairs and downstairs to give me a much more reasonable quote compared to Penguin.

Over the past 4 years our businesses have paid over 25,000 - 30,000 in services and repairs to Penguin Air and up until this point I have always recommended them and rated them highly on here. We agreed to do their preventative maintenance that they kept pushing on us at each visit. What they didn't say is that you are required to schedule the appointment in order for the work to get done. And regardless if they do it, they will still charge you! I noticed our credit card was charged the other day yet there is no record of any work being done. It is basically just a way for them to get money from you and retain business. I do not recommend this mainteance option and I would suggest only calling them when something is wrong or actually needs to be done. They will charge your card without doing the work if you are on this plan and they will blame it on you if it doesn't happen by saying you have to schedule it. Well if I haven't scheduled it why are you charging me? So I called to scheduled it and the guy told me he could get someone out to get our ACs ready for the summer. I said Ok when can you get someone out. His responses August 31-September 1st. I remind you this is to get the unit ready for summer. What a joke! Also other appointments take priority over the preventative maintenance too. So long story short, stay away from agreeing to do this because it won't happen if you don't schedule it but they will still charge you for it! Only call when you have an emergency because maybe then you will be a priority regardless of how much money you spend!

David gave me the courtesy call ahead of time and arrived on time. Was thorough in his PM of my heating/cooling system. Very professional.

Alex B was able to quickly fix the electrical problems in my house. Very helpful.

We had Nathan W. come out to give a second opinion for the problem we were having with our cooling and were more than impressed by his professionalism, knowledge, and most importantly, honesty. He provided a solution that the original company never even suggested, and it worked! He saved us a ton of money and solved our problem without requiring a full system replacement, but still explained to us why we SHOULD look at getting it done without being pushy or upselling. We will be asking specifically for Nathan W. for all our HVAC needs going forward.

I loved the email I received before the technician came to my house letting me know what he looked like and that he was on his way. Jimmy was kind, polite, and very knowledgeable. Replaced the motor quickly & showed me our damaged motor. Highly recommend Penguin Air!

Had to update because I have been calling them every week because our swamp cooler keeps going out. They replaced the unit in May and I have had a tech come out at least 6 times since then. They leave us without air for the whole weekend because they do not have the parts with them. If you provide service for a product, make sure you are stocked with the parts. All the technicians are very professional, but am getting tired of not having air in my home, spending money on hotels because my 89 year old grandma cannot be here. Truly disappointed.

Mark came out and was super professional, diagnosed the problems with our electrical within minutes and was great explaining everything to us. Thanks for a great tune up!

Vlad was nice and good at his job and showed up when he said he was going to. Fixed all of our issues. Penguin was pretty much the only company that responded after hours. Highly recommend!

Poor customer service. I scheduled an appointment online (1/26/2022) along with speaking with a representative from Penguin Air to service my A/C unit. I received a text confirming my appointment for 2/1/2022, (First Available). I took the day off from work and waited at my house all day. Penguin Air did not show up, they did not call my number, they did not text, nor did they e-mail me. Their lack of communication and unprofessional approach to handling a new customer ensures I will not be doing business with them. I should have known when their text said First Available, meaning the customer has to wait at their home all day for them to just show up.I realize others experience may have been more positive, but the fact that Penguin Air lacked basic customer service to reach out to me, and inform me that they would not be able to meet the agreed upon appointment. I wasted a vacation day for them. I will not waste another day on them.

My family called Penguin Air for electrical support: installation of 52 inch living room ceiling fan with lights; and installation of six (6) exterior home and garage lights. Excellent work done with clean-up of work areas. Employee was professional, knowledgeable and thorough.

Tech was super friendly and seemed to genuinely love his job. Did a fabulous job replacing my kitchen faucet and the bathroom spout. Company kept me up to date on status of when tech would arrive and booking appointment was easy. I’d use them again!

We knew very little about Penguin before Googling options to install a 220 outlet in our carport for an electric car charge point. From first contact, through quote and completing the job everyone we spoke to was friendly, knowledgeable and so helpful. We had two technicians at our house and I felt as though they actually cared about our property and quality/safety. We will continue to use Penguin for as much as we can. As a Veteran family and fellow small business owners we are happy to have found such a reliable electrician.

I found this company on google and called them for a backed up kitchen sink. Their google ad showed a $45 special to clear a drain. I mentioned the ad when I called and scheduled for them to come out that afternoon. They arrived within two hours and were very professional and pleasant. I paid the $45 fee and they cleared my drain and showed me a video of the inside of my pipes. They gave me some advice and recommended that I get some repairs done in the near future and then they were on their way. Very nice guys and I will definitely use them again. I highly recommend this company.

Had a breaker trip and could not get it to reset. Called Penguin on a Sunday and they sent a Techician out within a couple of hours. Derrick was very professional and diagnosed the problem quickly. Turns out the breaker was fine. Our breaker panel is new and has a different way to reset breakers than the old one. Lesson learned!

The ac maintenance people seems decent, but I do not trust the business. They have a one year maintenance plan, and they did not do any maintenance for me such as cleaning. Instead, they pulled opened part of my roofing to shows that it wasn't sealed very good. Pointing it out is sufficient, why physically damage it more to show me? Also, the sales person was dishonest with the pricing. Charging more is up to them and it is understandable, but being dishonest is not. Also, I called to cancel my annual service and I was okay with paying for the full year, but they refused my request and stated that I must call back within 30 days of the ending period. This is absolutely unheard of.

The technician Brandon was terrific and very competent. He Resolved my issue in an hour, maybe less.

Best in class repair service that responds the same day to AC problems and doesn’t disappoint. Joey, their technician, knows everything about HVAC systems. He quickly diagnosed the problem, provided a perfect solution, taught me how to maintain the unit going forward, and saved me a ton of money. You won’t find a better technician. I can’t recommend them highly enough.

Really impressed with the level of service that Penguin Air provided. I've been burned in the past with other providers and Penguin provided honest and prompt service to install two new units in our house. I worked with Jeff from Sales and Marcin on the implementation side and they were outstanding, friendly, and extremely reliable. They even use great software to let you know when they're on their way and for customers to easily rate their experience. Replacing AC sucks, it's expensive, but I'm very happy that we chose Penguin Air.

David Rodriguez is a problem solver. He came to help us figure out the airflow problem in our house. He was polite, very respectful, and knowledgeable. He was very through and determined to find and solve the problem. I asked a lot of questions. He listened and made sure I understood the issues and was patient explaining everything. He found the problem and gave us some options. We could not be more pleased with our experience.People are the heart and soul of every company. Penguin Air - you are fortunate to have David Rodriguez representing you.

They are very responsive and took care of the repairs, fast and accurately, I have to give them that. Their prices are high compared to other companies, the only reason I used them is because they are highly responsive. I bought a $10.00 a month plan where you can get discounts on service and parts but I was not aware that if you were to cancel at any time...you are definitely going to pay for the discounts back!! So after cancelling the program I had to pay for all the previous diacounts I had gotten. Just be aware of that! That was not clearly explained to me of course...so just be careful...nothing is free..at least not in this case.My name is Yuma Rivera.. I am sure you can find me in your data base. And when they offered the plan I had asked if there was a catch...to what the lady on the phone stated NO ..no catch whatsoever. If you really wanted to offer exceptional customer service you would make a mention of that. At least I know I would. Either way it is done and like I said..their services were fine...cost a bit too high..very responsive and on time...but definitely need to be a bit more honest about what you offer.I am just writing about my experience and I am sure others have other experiences.

Josh was great. Was on time for the appointment and helpful in explaining what the issue was and how he fixed it. Which I really appreciated. He also checked for any other issues that could happen in the future. Will definitely be using their service again in the future

Called penguin air to have our older a/c looked at for preventive maintenance. Nathan called ahead of time to let us know he was on his way. He throughly looked over all components and explained everything to me which I really appreciated him taking his time to do. He showed me multiple plans with no sales pressure. Nathan was honest and professional which is why I will continue to do business with Penguin Air! Thank you Nathan!

Nathan was friendly and professional from the start. He provided tremendous insight in outlining the potential issues and next steps. Nate was patient in knowing I was not the most informed of the equipment and also this area being fairly new residents to Arizona.Great demeanor overall and would recommend Penguin Air just with my first encounter with this business because of Nathan. Thank you !!

Jose Guevera was great, we have used him before with Penguin, always goes the extra mile for us. Penguin is our go-to plumbing place always now whenever we have a problem. Responsive, friendly, knowledgeable, he always comes precisely when he says and gives an explanation about what he is doing and the options. Very dependable and reliable.

We called 4 different electricians to fix our outdoor lights and pool lights. None of them called back. We saw an ad on TV for Penguin and gave them a call. They showed up on a Saturday to see what the problem was. They presented a few bids depending on the scope of work. We agreed on a plan and they were here bright and early on Monday to do the work. Two very nice guys! They were professional and thorough, and left a clean and tidy yard after having to dig trenches. Very pleased with their work

Needed my toilet's wax ring replaced because it was leaking and my plumber James was awesome! He got it taken care of very quickly, did a great job, and reset my toilet perfectly. 10/10 would highly recommended Penguin Air, Plumbing and Electric (and I've had equally great experiences with their electricians and hvac technicians as well)

Their tech - Nathan is a rock star! We're new to the area didn't have any recommendations for HVAC. Needed some help with a thermostat, called Penguin and Nathan came out. Was here really late, explained everything, including costs. Extremely knowledgeable and friendly. They were first on the list I called. Highly recommend them!

JD was very informative and courteous. An all around great asset to your company.

Gino came out to provide a maintenance inspection of our plumbing and was on time and very personable. The very next day, we had an emergency issue with our water heater and Gino returned within an hour of us calling and with a smile! He was persistent in figuring out the issue and was able to get a resolution the same night. He is a great technician and we appreciate his politeness and professionalism.

came in for a Quote Nathan Moon was very professional & gave me a honest price. Will be contacting soon for repairs!

Called Penguin a little later in the afternoon and was worried they weren't going to make it out same day. Had all the toilets backed up in my office building and needed them cleared ASAP. Luckily, Jose Guevara, was able to meet me out there in an hour. Very professional and was able to walk me through his steps in diagnosing the problem. The cost was very reasonable and was more than happy to pay for his service. 10/10 would recommend to anyone. Now all my toilets flush and my employees are happy.

i hired penguin air to install a drinking water system and do some electrical work at my place of business. i was given very poor options for the water service, such as install a faucet outside my bathroom wall. Then charged me $69 for a quote that they said would be free. Then i get a call a few hours later telling me they need to reschedule my electric appointment for next week.Unacceptable and unreliable in my opinion.

Hats off to Penguin Air for having a 5 star employee like Nathan. We need more Nathan's in the business world. Nathan was professional, courteous, and quick to diagnose the problem. After working in my 131 degree attic Nathan deserves 10 stars.I was also impressed with the email received showing techs picture, name and short bio. Great for safety and gives you a feeling of connection with Penguin Air.Linda Bowden

We had a root ball in our main sewer line that was causing blockages and slow draining. Three other plumbing companies came out to inspect and quote the repairs - each with varying prices and methods for completing the repair. When Daniel (from Penguin) came out, I immediately sensed that he knew what he was talking about and trusted his expertise. I shared what the other plumbers had told me and Daniel was able to tell me which of those services were actually necessary and which we were being over-sold on. He was able to provide a very competitive quote and said they could start the work as soon as we were ready to proceed. His colleague, Landon, came out on the morning that the work commenced and was very professional and courteous. The entire crew was beyond professional and polite. I really felt like the other providers were not being completely truthful and were trying to sell us services we didn't need. The Penguin team provided an impeccable service for a reasonable price and did so on time. We will definitely use them again and will HIGHLY recommend them to others.

Great service! I joined their monthly program because of this visit. The technician was very professional and knew his stuff. The service was all around great. I would definitely recommend them to anyone!

I have nothing but great things to say about my experience with Penguin Air. They were able to come out and get my air conditioner back up and running the same day I called! The girl who answered the phone and scheduled my service was very kind quick to get us going. They even sent me a text message with the Technicians picture so I knew what he would look like. The service techs were very professional and informative. I liked my service so much I purchased the warranty service package to keep them coming back to service my air conditioner. Their quick response and super friendly staff/techs really helped with a very stressful situation. I would highly recommend them for your air conditioning needs.Update: We have now had Penguin Air come and replace our main water line when ours burst. Carl and Jose were great and did an awesome job. And ours was especially tough since they had to drill through a surprisingly tough wall! Thank you very much guys for the hard work!

Had a new ac unit installed at my home. Nathan White was super helpful and knowledgeable. Had me set up and installed in under 2 days from my first call. Would highly reccomend these guys.

I just had Efrain leave my house and he was awesome. A sink part broke and he drove to a store to get a replacement. Very thorough and on time.

The service we received today was AMAZING! Our AC stopped working in the middle of this heat. We called the customer service line and the representative was kind and knowledgeable, he was able to send us an incredible technician to repair our AC. Big Thanks to Nathan White, he came to inspect our AC and automatically knew the issue. He provided us with lots of great information about our AC, the recommendations to ensure our AC is well maintained and then proceed to provide us with the cost breakdown. We are so grateful for their hard work and dedication to keeping us safe from this heat. Thank you Nathan for your support and we are looking forward to working with you all.

I received a heater inspection with Penguin Air, Plumbing, & Electrical and JD. was my representative. He serviced my heater, explained what this entailed, gave me an estimate, and options for suggested work to get completed. JD did a great job, he is passionate about his trade, takes pride in his work and I highly recommend him.

We used Penguin Air a couple of years ago when our A/C was blowing warm. We even had a service contract with them so when our A/C quit working last weekend Saturday 6/11 I contacted them for emergency services. They put us on the schedule for service and was told a dispatcher would contract us shortly with a time frame. I was never contacted so the next day I called back to see when someone would be coming out and was told nothing was available till Monday 6/13 and was told I would be contacted by a dispatcher shortly with a time window. I was never contacted so I called Monday and was told that I wasn't on their schedule, so I have terminated the service contract which was thankfully month to month and called Semper Fi which came out hours after I called and fixed our A/C. So I guess we found a new company to service our A/C to say the least. I don't know what happened with Penguin Air but was very disappointed with their lack of communication. Temperatures were 110+ that weekend and had to have my family stay somewhere else till the situation was resolved.

We’ve used Penguin Air for a year now. First time was about a year ago when our AC quit. Called several AC repair companies across the area, Penguin was the first to get back to us. Just had them out again today. We had the service tech Nathan both times. He was great. He let us know what we needed at the moment and what we could wait on. He didn’t try to push anything. We will be requesting him next time we need any AC maintenance.

Plumber that came was amazing and helped me get my new faucet installed!!!

Mark did a thorough inspection of the property. He is very professional and personable and made specific recommendations.

The company booked us and sent technician same day response. Nathan he was very professional, and helped fix our ac unit same day we would definitely use this company again very professional!!! Recommend nathan to help with your ac unit!

Troubleshot and fixed an electrical problem. Doug did a great job.

Quick turnaround and very professional technician - Nathan White thank you for your help and knowledge about my unit- much appreciated!

We set up an appointment to clear a clogged drain. Our technician arrived promptly, politely and professionally. They quickly evaluated the issue, and in the process identified and warned us of upcoming issues without trying to sell us services. After blasting the clog back to whatever hell it came from, they added a coupon on to our service, pet the dog, and skedaddled. Outstanding.

I had Nate and Sal out to my home today and they provided me with a ton of information. They really educated me on where I currently stood with my AC unit and gave helpful recommendations. I felt comfortable with them and glad they walked me through the whole process. Greatly appreciated!

Penguin is great! They responded quickly and sent out a knowledgeable person to fix our leak. Erik did a great job made the options for service very clear and was done with the job in only a couple hours. Overall highly recommend.

Zeb was extremely professional and was able to answer all of our questions and willing to assist in our service needs.

Matt C was very professional, gave me clear understanding on how to maintain my water softener system and my RO system. Beyond that, his work is exceptional and he left everything looking great after he was finished up. I have and will continue to recommend him to anyone in need of any services plumbing related

January 14, 2023The service by the Penguin Air Plumbong Company and Staff was great. Jackson LeBaron did an excellent job with removing the bad hot water heater and got Premier Restoration involved to schedule the necessary repairs and restoration of my property. He is extremely Professional and caring about my wife and myself. I high recommend Penguin Air for any problems related to A/C, Plumbing & Heating. I plan on having them service my unit for years to come. Thanks for a great experience in times when it was an extreme emergency.Leo J & Chris E. HauguelGlendale, AZ

I wish that I had more “stars” to give to Josh Heinold service technician and Amanda, dispatch. My A/C unit quit working during an APS cool rewards event Saturday afternoon.I have a home warranty through First American home warranty and the best that they could offer was a service call 10 days after l lost cooling in my home. I would add that there was a severe heat advisory issued and the outside temp was 112 degrees, (inside temp edged up to 95 degrees).I called Penguin Air as a new customer Saturday evening without using my warranty company.The response was immediate and the gal that answered my call was amazing (I’m sorry but I missed her name) and showed a great amount of empathy and concern for my situation. She passed on my call to Amanda who immediately had me scheduled.Josh was my Service Technician and he was awesome, wait a minute…….he was “AWESOME”. I got a call 30 minutes before he arrived. He immediately found my A/C problem,gave me several options then fixed my A/C. Josh was professional, responsive, empathetic to the problem at hand and a wealth of A/C knowledge. I would strongly recommend this company.

Water Heater replacement. Do to leaking. Scott was fantastic. Great work.

We had a water heater issue. We shopped around for not just quotes but for professionals. We landed on Penguin. We had the absolute pleasure of dealing with Erik. He provided a thorough and detailed explanation of our problem and offered an affordable solution. He kept in touch every step of the way. He called when he was on his way, he called to confirm the appointment, and he called when he was gathering materials. 5-star service!

CJ Evans is the best technician we could of asked for. Very professional, very understanding and very efficient. I would recommend him to anyone at anytime for any problem they are having. The customer services reps on the phone need some new training, they do not give accurate information about time lines or time management and what’s available. But when you do finally get ahold of them ask for CJ Evans as your technician and he will take care of you.

I called Penguin Air on a Saturday due to compressor issues. They arrived promptly and completely fixed my system before the end of the day. All while working all the way through the evening.They were determined to get my AC back up and running. No matter what it took.Jimmy and JD were absolutely amazing. They do a quality job and deliver exceptional results. Jimmy was thorough throughout the entire process.This company is very caring and honest. I would recommend Jimmy to anyone needing AC repairs.He diagnosed my problem in no time at all. Once complete they both went above and beyond to guide me through the repair process every step of the way.5 stars all the way! I would give them 6 if I could.

I had a leak create a puddle above garage ceiling. Penguin showed up within a couple of hours and quickly found the problem. The backflush hose from my water softener burst during the regen cycle. A second technician showed up. They discussed the problem. They called the office to get an estimate for repair. About 1/2 hour later they gave me a $880.00 estimate. I declined. They were polite and courteous. I did the repair myself. $18.50 for the hose. Twenty mins to run the hose twenty five feet across the attic. My advice - be careful. They apparently charge over $2000 per hour for labor.

Had a new air handler installed. Then that fails. Had a new ac unit installed then that needs a compressor. Had the seasonal maintenance and checkAnd get a clean bull of health… then 48 hours later my heat does not work and is tripping the breaker… and I am told to pay 667 to rewire the thermostat to the air handler.Repair done in March failed by 8/1… now they want to charge me again to rewire the thermostat.

Henry arrived according to his estimated arrival time and performed his duties with professionalism and thoroughness. He explained and documented his services very well and was able to explain how my thermostat works in a way I finally understood! Excellent quality service with a smile!

I had a busted pipe in my yard. Debbie was amazing! I ended up signing up with them and I was able to contact them for estimated time and our technician Vlad was awesome! My grandpa loved him. Very nice guy and was happy to have him as our technician.

On time, professional, and were extremely fast. A new system cost a bit less than I thought. AC/HEAT you can't cheap out on in Arizona. Do it right. Seems that is how they work and we are happy with them. Called one day, they were out that day. By 2PM the next day an entirely new system soup to nuts with duct cleaning was done. Wow.

I have a maintenance contract with Penguin so called them out to troubleshoot a heating issue in my condo. The first comment from the technician was that the unit was dirty. Funny that. Penguin had only recently did an extensive cleaning on the unit. The technician then noticed burned wires to the heating unit. His only explanation for this is that the unit is old so the heat strips would need to be replaced. $600 for new heat strips and $400 for wiring repair. At this point I was pressured to purchase a new complete HVAC system rather than waist $1000 on an older system. I thanked him for his quotes and got someone else to address the problem. $100 later the wires are repaired and the unit is working fine. This is not the first time Penguin has tried to pressure me into buying unnecessary utilities. I was told that I needed a new water heater about a year ago and it is still working just fine. This company has definitely changed it's business model since I first started doing business with them. I was very pleased with them originally but no longer. I will be ending my maintenance contract with them.

Joey came by this afternoon to diagnose what was wrong with our air conditioning unit and take care of it for us. He was friendly and professional and explained every step along the way. I really enjoyed my experience with Penguin Air and plan to use them in the future and plan to recommend them to friends and family. Thanks again, Joey!

IF I COULD I WOULD GIVE THEM ZERO STARS. A RIP OFF COMPANY!!!!! I got there 45 dollar drain service. Normally we get this done every year from other companies without problem. They tried to upsell me several times sayin a regular drain clean out would not be enough. They wanted me to get a camera diagnostic service in addition to the drain clean out and also to sign up for their monthly protection service. They also wanted me to file an insurance claim to take care of the problem. I declined the additional services several times. The tech ran a drain snake through my drain for a few minutes. he said it was a little hard to get through but that it worked. he did not place anything in the drain to run water to be sure. After he left I did a load of wash and the drain totally backed up with nothing going down now. Much worse than before he came out. I called the office and they said he would come out again for free to fix it. the tech called back and was very rude saying I should have bought the other services and it would be an additional service call to come out again.

Justin is a great representative for this company and the company should be happy to have him. He is very professional and truly understands air conditioning. Every time he comes by I learn something new.

Best Service In The Area! Jimmy, the technician, came out to fix our AC unit; he was on time and extremely professional. He was so understanding and receptive of our situation and had the part replaced in less than 30 minutes and he was great with our dogs. Hooked us up with a warranty and a 1 year service; we will definitely be using Penguin Air and Plumbing for all of our heating and air, plumbing and electrical needs from here on out.

Our A/C stopped working this past Sunday and so I called Penguin Air to come out and service it. The unit that stopped working controls the main part of the house plus two bedrooms and it was getting hot quick in their being mid day. After calling they took my information and said a tech would be out to service it and would call about 45 minutes before arrival. It was great news when I got a text first showing a picture of my technician plus a little about him. Then a call saying he was on his way. Arrived when he said and started to look at the unit. Diagnosis was a blown fan motor and and brackets which also hurt the fan inside the unit up in the attic. We went over pricing and he started to repair it. Did a great job and shortly after we had cold air blowing and starting to cool the house down. Very nice technician that keeps you updated the whole time. Our tech we had was Jimmy and recommend him and Penguin Air for your A/C repair. Thank You Jimmy

Josh was great!! Informative, knowledgeable, and very nice!
He explained the mechanical workings, and options that I could consider.
Penguin Air has a winner in Josh as a representative for their company
FIVE STARS

Our AC unit broke down on us unexpectedly so I called the first 4 star AC company. And they didn’t disappoint. At 9pm I called Penguin Air , and had the most nicest, professional talk with a lady about getting someone over to look at our unit. Now it’s summer so I know it’s busy. Nathan and JD came the next evening after a long day of work and they gave us great conversation and professionalism even though I knew they were tired. Nathan was very knowledgeable about installation and went above and beyond into making sure we could have a new AC unit up and running as soon as possible. He kept in communication with us consistently and even helped us understand the finance and warranty’s we would be getting. I would highly recommend for anyone. Thank you JD and Nathan and Penguin Air!

Had a breaker blow out earlier today and within hours of calling Penguin Air they came same day and fixed everything. Tom Nicolaus was the technician who came to the house he was friendly and efficient. Would recommend 100%

Jair Ramirez did some plumbing work for my kitchen sink and tested all my water as well as checked for leaks. He was so nice and respectful and explained everything in a way that was easy for me to understand. I highly recommend him!

Had an electrical issue at home, luckily it was a a simple repair but non the less penguin air came out and did the repairs

Very friendly and professional. On time and.repairs done quickly. Jair double.checked water pressure when done. Took time to.discuss a future repair when I said I may need additional work in the future.

Chase provided my aunt with a quote for a new system. He was very professional, informative, and caring! He answered all of her questions and concerns and even his Manager Jeff came out to speak with her. Needless to say, we are so happy with Penguin and how they took care of us and our new system!

When looking for electrical services, my husband found Penguin Air services on Craiglist, and called for estimates on the electrical work and lights that I was wanting to brighten up our backyard. CJ Evans was prompt for the time agreed upon to meet us at our home. He was VERY professional, and knowledgable with all of the questions we had. He even had fantastic suggestions to add to my vision of what I was wanting. The day of the service, CJ quickly started the process, and continued to loop my husband and I in on his progress, to make sure he was right on track of what we asked for (which he was every step of the way). Although I don't understand anything that is electrical related, CJ was clear when explaining the process, so that we both could understand, and my husband learned a lot more from him. CJ's estimated time from start to finish was about 4 hours, in which he succeeded. The clean up was super fast, and nothing was left behind for us to deal with. We will be definitely be calling Penguin Air and requesting CJ again for more add ons, as well as recommending this company to everyone that is in need of professional services of good value and quality !! Thank you CJ !

The charge for replacing the startup capacitor was extremely excessive, $419. I looked up the price of the capacitor, and they run from $15 to $24. It took the Technician maybe 10 minutes to replace it. They did come the day after we called, and was told the fee for coming out, $69 would be included in the price of the service. The invoice had no breakdown of the charge other than the $419 for the capacitor. My sister had the same part fail this week and was only charged $211 by Foley Air.

02/13/2023. Zeb is a professional technician, very polite, explained all he was doing. He is great

This company is awesome. Showed up exactly on time. Came to finish a water leak in my front yard and when the repairs were done the yard looked better than it did before they put the rocks back and everything. Outstanding service!

James Hargrove was the technician that came out to replace our busted irrigation pipes. He was prompt, professional and very thorough of what the process would be from start to finish.

Josh was great to work with. He was professional, punctual, and knowledgeable.I had come home at the tail end of the tune up and Josh took the time to re-explain everything to me after he had just went over it with my husband. He answered all of our questions, gave us different options, and didn’t make us feel pressured.We will definitely be requesting Josh for all of our ac needs.

Elmer was great explaining what was wrong with my AC and my options. Cody and Jacob were incredibly fast installing a new unit. They were professional and pleasant and considerate . Great team.

The technician that was sent over to my house Nathan was very nice. My only problem is that they are not able to give you an exact time. Other than that I have no complaints

Of course, the AC went out after business hours. We called at 7p, they got here at 11. The wait sucked, but it’s a big city with hot weather and they’re busy. He fixed the problem in about 10 minutes and went on his way. It was an electrical issues, which is common here evidently, and out of my husband’s scope of knowledge. Nathan and Penguin Air were life savers last night. Thank you!! ??

Troy did an awesome job! Knows his stuff and recommend him and Penguin

Jimmy was very prompt, professional, conscientious, and caring. He came out in the morning and gave my family the estimate. I was at work and needed some time to review the estimate and make a decision. Once I agreed, he came all the way back in pouring rain to do a temporary fix so we could have AC running until our new unit is installed in a few days. He provided great customer service and had a smile on the whole tine Thank you for your hard work and service, Jimmy!

Great experience with Penguin! I called around 10:30 am as something was wrong with our AC and the heat was rising it was 85 inside. They scheduled me for same day, the Technician Josh was here within 2 hours from my original call. Super friendly, professional and knowledgeable. Found the problem and had everything fixed within 30 minutes. Will definitely recommend and use again in the future.

David is a fantastic technician to work with. He explained exactly what type of work was to be done and I felt very assured that he was honest and forthcoming will info and price. Great company to work with.

These guys were really nice, however, there were some concerns using this company. They had to take a part of my home out to get to the pipe and cut a hole in my roof. They did not cover either of these exposed area when they were done for the day to ensure no damage would happen. Once completed the very next day the drain was backing up again and they had to come out to fix the issue. I then spent over 2 weeks trying to get an itemized statement of the work to file and insurance claim. Still waiting on that. If you need something done that doesn't involve follow up or more then a days work they are great, not too happy with the after part of the service and I am also a part of their Penguin Plus Plan. Not very Plus.

James did a great job! Got some outside hose pipes(if that's what you call them haha) replaced and repaired. He was on time, down to earth, diligent, and most importantly got the issue resolved. We used Penguins online apt scheduler from their website. Had an apt that day and the issue fixed the next. I recommend Penguin to all.

JD Belisle was the technician that came out to diagnose our non-working AC unit. He was very professional and made the needed repairs without trying to up sale us into changing out the complete unit. I will use them for all my AC work in the future.

Penguin air came out and replaced our sewer pipe and water pipes.they did a fantastic job.we we're able to get 28,ooo dollars in loans for the job which penguin air agreed to accept for payment in full.but now they say I still owe them 1,ooo dollars.guess I was lied to. We do not have 1,ooo dollars to give them. I'm very disappointed with this.

Penguin Air did a great job servicing my A/C units. They recommended multiple options and things to repair my overall system. This was my second time using them and Zeb was a pleasure to work with. I do think their prices and services are definitely at the higher end based on previous experiences, but ultimately I am satisfied for the work completed.

Our AC stopped working one afternoon and it was still 100°+ outside. I made a call to Penguin Air, the rep on the phone was super nice and professional. She got me setup and a tech was able to come same day! The rep was very professional, Knowles able and was able to resolve our issue in about an hour. I know who I’m calling should I have any problems. Thanks Penguin you’re awesome!

Designated technician,ZED was quite friendly and (appeared) knowledgable and reasonable(considering my particular circumstances)...Gave me bad news about my system issue(s) but i already expected it,since damn thing is now INOP,,but not FUBAR as many inexperienced NEWBIES would state due to age of the unit..I have signed up for their maintenance plan as it has beneficial services for the LONG term survivability and operation of the system. Up to this review,,so far so (very) good. 23may2022 I hope they are reliable and honest...Will update soon,also.

I had initially used Penguin Air for a late night plumbing issue a couple weeks ago and was more than satisfied with their services. Whenever my AC finally decided to go out (I knew it was a matter of time as it had been giving us issues in the past) I decided to give Penguin Air a call to look at a full unit replacement. Since I had 2 matching units I figured it was best to just replace both at the same time. I called on a Sunday evening and they came out Monday morning to take a look at the units. No high pressure sales but just able to talk about what my options were. They provided up front pricing and talked me through all available options. They took some measurements and were out for install Tuesday just as promised. They were here from afternoon until the evening to do the install and made sure I had cold blowing air. The cleanup was done on Wednesday. Thursday they came back out to finish everything up with the drain lines and to assure that the vents had a proper seal. I would 100% recommend them to anyone who is having any issues. The process and technician who came out (Jacob) were super friendly and professional. I feel confident with my purchase and now have 2 brand new ACs that are quieter, more efficient, and keep my house nice and cool.

Josh was such respectful, honest, and knowledgeable! Thank you for coming to check on our unit and giving us all our options so that we can make an informed decision on our next steps!

Hello, my name is Joanna. I had a technician come to my home on 2/24/22 to evaluate my issue I was having with my kitchen sink. The technian, Carl Lee, after glancing (literally glancing, didn't touch a thing under my sink) and questioning the problem, did not attempt or begin any simple solutions. He said that the issue was going to need extensive work done, much more work and money than I anticipated. Unfortunately, it couldn't be done yesterday on 2/24/22 so, the tech had to reschedule. I wasn't to satisfied with the results. NOTHING WAS TOUCHED!? So, made arrangements for a technician to come out on 2/25/22 to evaluate the problem and hopefully resolve it!His name is Jose Guevara. What a difference! When he arrived at my home he introduced himself and advised me what he was going to be doing. Jose, entered my home by putting shoe covers! Thankful that he respected our home. The other charge I was given prior, from the other tech was outrageous.?I explained to Jose the issue and he was very thorough on what he was going to do to resolve it! He explained it may not work but, that he would possibly have to do the other technique if this didn't work! (Which was to go off the roof) Well, it did!! Hooray for Jose!! So, happy for his knowledge and experience in his field. Thank you again, Jose ! Would definitely request him if ever needed this company again!!

Penguin Air Plumbing has excellent customer service. We have been members for a few years and they have gone above & beyond each time. Recently, we did some plumbing work - Jerry, Dakota and Carl were awesome. Great job to this team because this was the biggest project they helped us with so far.

First of all my service person smelled of cigarettes! That is the last thing I want in my home. The estimate that Penguin air and electric gave me for a two outside light bulb changes from a high spot was $285. Then to add a outdoor light was close to $500. Really that is bs. Then they checked fire alarms and circuits and telling me I am not up to code. Ok thanks I doDisagree since you wanted to charge me $800 to switch out a circuit or two. Then I wasn’t on their plan so I was paying 20% hire than a member. This was BS. I rather wait for an independent electrician that give my money to Penguin

My roofing company advised there were a number of vents that had issues. After calling Penguin Air, Matt came the following day and repaired the problems. Matt replaced my entire sewer system on my 1952 home early last summer. His ability and enthusiasm to do it the right way cannot be exceeded. He is the BEST!! Thank you.

Sean is a very knowledgeable and personable tech. He's done an excellent job of servicing our system. The office is organized and very responsive. Overall the best company I've found by far. If you need a great service at a fair price without the high pressure sales hassle, then I highly recommend Penguin Air. Two thumbs up!

Matt & Colton were very professional yet personable as well. They verified gas was present to the existing kitchen stub out & quickly & efficiently installed the cutoff for my new gas stove.Even though it was a basic job, they treated me as important.

When I needed to have new fixtures installed in 3 of my bathrooms I did not hesitate to call Penguin Air as I had previous contact with them and they always gave outstanding service.Josh Moore was the tech that appeared exactly on time today to do the necessary installation. He was polite, friendly and explained in full what was necessary to complete the job. I was amazed at how quickly he finished all 3 of them with new fixtures. Each time that I have dealt with Penguin Air, I am so pleased especially for their dependability, promptness, neatness & pleasant, friendly attitudes. I recommend them highly & will continue to be a very satisfied customer.

We called this company in hopes they could fix the issue with our pool lights which I stressed over the phone before having them come out to do an estimate. The estimate charge is $69.99 no big deal being that it goes towards the total cost of fixing the issue. Well needless to say, we were quoted close to $2,000 to fix the issue with the pool lighting. Luckily, we had friends over one in which was somewhat handy (but not a professional electrician) and he told us to hold off. He managed to fix the problem with a $50 trip to Home Depot and google search.Nonetheless, very disappointed that we almost paid $2000 to fix it the lighting issue. A complete waste of $69.99.

Called them in for a second opinion. We've now signed up for their membership and will be getting scheduled with them to discuss financing and getting the service completed. These guys are awesome. They've been really professional, understanding, and definitely don't make us feel like their overpriced or taking advantage of us. I highly recommend them and even recommend their membership ($20 a month, on special for $10 for the rest of 2021). I've already recommended them to my mom and a friend.EDIT: Both Landon and Gian have been amazing. Shout out to them both

Our AC went out on the night of the 4th of July and Penguin Air was there by 7:30am the next morning! I loved that they are open 24 hours so that I could call and get on their schedule right away. Jimmy came out and fixed the fan so quickly. We are very grateful for the good service. Definitely recommend!

Our AC stopped working, we called Penguin, Elmer came out same day on a Saturday, and was able to do the repair and get our AC running again, highly recommended!

Honestly,I had one of the best experiences. The tech was very friendly, precise, and knowledgeable. He didn't try to take me for a ride or over embellish. He was fair and honest about the transactions and offered suggestions that would save me money in the future and not trying to upsell. He was more concerned about my pockets and I appreciated that. I didn't have to wait more than what they said. He called me right away. The thing that made this company stand out is I received a text of the tech with a picture and a little blurb about him. I thought that was nice. I honestly hate when I don't know who to expect at my door considering the possibilities. I think people should try this company and request Jimmy he is a good technician.

Requested plumbing services at 6am on line. A Technician was at my home at 830am the same day. The technician (Jair) was amazing, he fixed my problem very quickly, he was also wearing a mask. He was professional and friendly. I would definitely recommend Penquin Air for any plumbing, electrical or heating/ cooling needs!

I had an A/C repair need on a Friday at midday. Penguin Air answered my call right away and sent out Nathan within a few hours. He was very polite and professional and my A/C was working in less than an hour because he was ready with the necessary part. I am very satisfied with the service and will call on Penguin Air again if I ever need have another A/C issue.

Ralph Varela has excellent. Called 30 minutes in advance, was courteous and polite. He advised us what was wrong, gave us the quote & started working on the A/C. Took his time, completed the job, checked our brakes & set the thermostat. I would highly recommend Penguin Air to anyone. Will definitely use them again.

The technician Joey was very professional and got my air conditioner fixed and running in less than 10 minutes, after being without it for 3 nights and 3 days. I didn't know what to expect for the bill and at the end he waived the labor so I had enough to pay the bill, MAJOR props for him to do that. Penguin Air was THE ONLY one who called back and came out to my house. I've called many places with no call back and actually spoke with one place but they were a no show and never contacted me back. I would definitely recommend Penguin Air to family and friends. THANK YOU PENGUIN AIR!

This was the first time that I used Penguin Air & Plumbing to service my AC unit and I am really happy with the service provided. I highly recommend giving them a shot. If you do, you won’t be disappointed. The company sent over Nathan & Jay to provide me with an AC tune up. They both did an awesome job while they were here. They were friendly, very informative, had great customer service skills, and never where they pushy to sell me extra stuff. Based on the service provided, I will without a doubt be using them again in the future.

This is not your usual ac company. They show up on time clean and professional looking. I was surprised the Tech was wearing a white shirt. He explained the companies processes made a diagnosis and gave me an estimate. What I really liked he didn't try to sell me a new unit like others do.Very professional and quick. Ill call them again!

I am the caregiver of my 89 year old parents. It is important to me that my parents live in the house they watched being built in 1956. CJ Evans came to do an electrical check of our home. We loved his caring and professional personality right off the bat. We had just had our dryer go out and we asked him to take a look at the outlet. Upon his inspection we could see the how old the wiring was. We asked him to look at the wiring in the attic. He addressed and answered our questions with patience and kindness. When he was done and we could see that the wiring had to be taken care of it was very hard on my parents. CJ was so sympathetic and encouraging with us. It turned out to be a lot of work, but CJ explained the whole process to us and was able to calm our fears. We are just praising God that He sent just the right person from Penguin Air to do the work we needed! CJ Nelson will be the person we ask for every single time!!

JD was exceptional. Very professional and courteous. He was on-time and thorough. I was provided a recap of his findings and was given tips to keep up good HVAC maintenance.

I purchased 2 new AC Units at the end of March. When the summer hit in June they started blowing hot air. I called their office and they said someone would be out the next day. No one showed, I called at 11:00, 3:00, 7:00 and 9:00 and each time was told that I was on their schedule for that day. I called the next morning and was assured someone would be there then (The day after I took off work so I could be there). When he got there he say the coolant was leaking. I was told that the office would call me to have someone come out and do a leak check and fix the problem. No one called-less than a week later the units started blowing hot air again. I called to get someone out to fix the problem (that was on a Friday) they stated that their technicians could not get out till Tuesday but they could get someone out Saturday to re-charge the unit. Come Tuesday, again, no-one showed up. I got a call at 2:30 for them to inform me that they were too busy to make it to my house. Then they re-scheduled for Thursday. Then this morning, the person who came out to my house to fix my issues was there to work on the ducts. He told me he was not there to touch the units, and that is handled by a different department. I told him to call his manager and to get someone out to fix the units, because if the units are blowing hot air then it makes no sense just to fix the ducts to increase air flow to 3 vents downstairs. Then he left. In full transparency, I did speak harshly. I then called the office to speak with a service manager to get someone else out there to actually fix my units, and was told they were all in a meeting and couldn't take my call. Do yourself a favor and don't use these guys. I am not upset because the units have issues that need to be fixed, I am angry because this has been going on for 3 weeks in 115 degree heat and my issues are not important enough for someone to come out to my house to fix the leak on the system they installed.

Great Service! Tech Jose is very professional and helpful. Takes his time to fully explain the situation and what he can offer to help fix our situation. I have recommended and will continue recommending friends and family members to this awesome company!

We had been having issues with the air conditioning running but not actually cooling. Called ecobee, they recommended we get our ac maintenance.Called Penguin Air, they stated they would schedule us for the next day & that the tech would call 30 mins prior to his arrival after 8-4pm. He didn't call until 5:36 pm. Came out & was bothered he had been called to run maintenance tests on a Sunday. Quoted $590 for a capacitor & Freon. Didn't like his vibe & let him know he could go. Talked to the husband and we contacted Semper Fi Heating & Cooling. They came out 15 mins later and let us know what was wrong in detail. Showed us we might have a leak in the system and explained the importance of checking every aspect not just the unit. They didn't quote us until they talked us through our issue & didn't request payment until the job was done.Penguin air is a mediocre company who seems to care more about money & less about assisting their customers. Do not recommend.

I needed a shower valve replaced on a rental of mine. The service tech Jose was awesome!! Actually everything about the service was great, on time, professional etc... I was a bit shocked at the price but I needed the service done as my tenants were without water all day. When the job was done I was so impressed with Jose’s work the $$$ wasn’t as big of an issue.

David is a real pro. He checked the basics and then continued to dig deeper to ensure any needed upgrades were necessary or not...he confirmed we were all set with what we had. He didn't try to hard sell me. Great experience!

I would be weary of suggesting Penguin to anyone. It took multiple visits over a few week span to diagnosis a heating problem.When they came out as part of the membership deal to do a plumbing check, they missed several issues and misdiagnosed others.They are affordable, but it seems you get what you pay for.

The company is very unprofessional and constantly lies or covers up other representatives. You are always told by a representative one thing and it’s always something else. I wasted my entire day which is a work day for the company to call me 30 mins prior to showing up. At 334pm I called and talked to a rep and she stated the most famous words all of us customers love to hear “ I DONT KNOW WHAT HAPPEN OR WHY THE TECH NEVER CALLED”. I asked to speak to a manager, she stated that all the managers/supervisors have left for the day. Sorta weird as it’s a Monday at its only 340pm. She kept saying I understand your frustration over and over (really ?). Also the earliest I can have someone there is tomorrow. I just don’t get it. Customer service has gone to C&$@. They are so eager to get your money for there product but when you hold them accountable for any issues “for get about it” Just wanted everyone to be cautious and aware.

The service guys name was Josh. Josh was friendly and knowledgeable, and even though it was late at night he didn't rush through the repair and patiently answered all of my questions. He had my A/C working perfectly within minutes, and even explained what the parts he was replacing do and what to look out for next time to avoid the unit to stop working completely. We live in Arizona, and our summer's are brutal so the education was worth its weight in gold.Because of him, my family didn't have to endure roasting while waiting for another company to come out and look at my A/C TWO DAYS LATER.

Great pricing, explains in detail of what the problem is what will the repairs will be done what the cost may be for every little replacement time frame of repair more or less no matter of time frame of work to be completed their employee will make sure the work is completedTheir employee dealing very professional polite respectful and courteous. Penguin Plumbing your company is highly recommended to family, friends and also my community thank you for your service also for your employee Dillion for his professionalism and courtesy

Short version: The company is expensive, has very poor communication, doesn't do what they say they are going to do and are technically incompetent.Long version:Went with Penguin originally because of the seemingly good reviews that they had on Google. We had been having issues with our AC for a couple months and were willing to pay the extra money to go with a reputable company so that we could end the nightmare. Unfortunately, it was really only the beginning. The day the AC was installed we could not get the temperature below 85 degrees. Whoever I talked to would try and tell me that the new systems were not as good as the old R22 systems and that the tech had confirmed before they left everything was working as intended. That didn't seem likely so I asked to have someone else come out.The next individual came and did nothing as they seem to have multiple different departments in AC (warranty, install, tech - not really sure) who all have a variety of excuses as to why they are not the right person to assist and will pass the problem off to the next person.The next guy came out and said that the refrigerant was low and filled it up and apologized. I was cautiously optimistic that would help but it did not.The next guy came out and said that the ducts were not properly sealed and he had put tape on the outside to fix it. I asked, incredulously, whether tape was going to be the final fix for the leak and he said it was rated for 25 years and would be fine. I found this a little suspicious but said okay.The next morning I went into my attic to blow insulation to try and do anything I could to cool my house down from the 110+ degree heat and found the attic was probably more comfortable than my house. So...The next guy came out and said that the tape the previous guy had put on had fallen off and it should really be applied to the inside of the ducts otherwise the air will push it away (makes sense). After pressuring him for some more details on the issue, he finally admits the initial tech also messed up and put a piston system instead of a TXV which is what my unit requires and is likely the source of my problem. They also advise that part will take a couple weeks to get.At this point I'm obviously a bit frustrated and call a couple times requesting to have a manager or someone call me back. As of now, I have yet to have anyone from management contact me even though I have requested it multiple times.Good news is they got the part earlier.The next guy came and installed it. Bad news is the unit is now running worse than it was before. Haven't even called to deal with that yet. Maybe they will finally get their act together and call me back like they were supposed to.Bonus: They put a hole in my ceiling when they stepped through it. In their defense, they did send someone out to fix it though. I'm okay with companies making mistakes if they make right. Unfortunately, this was the only case where they did.

Had two water shutoffs that were 30 years old and hadn't bee turned off for at least 25 years. They were rusted shut and the handles wouldn't turn. Matt did the replacement of those shut offs quickly with no mess at all. I had considered doing the work myself and expected it would take me a day. Matt had it done in an hour. Couldn't be happier!Professional all the way - great experience for me overall.

Thank you so much!! The stress we had before calling Penguin Air & Plumbing was through the roof. Without them knowing they made this process for us so easy, & stress less!! From the moment I called I knew I called the right place! You can tell everyone truly cares! The technicians who did the job were truly so professional, explained everything & answered all my questions! Always on time & very hard working men! We truly can’t express enough how happy we are with their service! They literally were next to us the whole time. I will definitely be recommending!

This will not be your typical review and you may be surprised that I'm leaving 5 stars especially because my repairs did not go as planned. Our AC went out during the AZ summer at about midnight on a Sunday night. We called Penguin because they had a 24 hour emergency number and my husband had seen them around our neighborhood. Our tech was here around 8:30 Monday morning. Our blower motor had gone out and it also needed a new drip pan and a cleaning. We had the repairs completed and our AC was running again that afternoon. We thought everything was fine and left the next weekend for the start of our vacation. When we returned we noticed the floor below the attic access was wet. We soon realized that our clothes and other items in our closet we wet as well and knew we had an issue with the recently repaired AC. We called Penguin and our tech was back that afternoon to take a look. Sure enough, one of the pipes was leaking and had been dripping water since the repair. Here's where Penguin and our technician, Zeb, separated themselves from all the competition in the market. They didn't try to make excuses or put the blame on anyone else. They immediately worked to fix the issue and to repair the damage caused by the water. We recognize that no one is perfect and everyone makes mistakes. It's what you do about them that matters. Everyone I have dealt with during this process has been amazing! No one wants to have issues after a repair but Penguin had a quality company immediately come out and repair the damage and Tonya, the quality assurance manager, has assisted me with getting our personal belongings taken care of. What impressed me the most though was that the technician who made the error was not going to lose his job. I know he had been with the company for a very long time and I honestly felt that it was a mistake and in no way a reflection of his ability to do his job. He explained the pipe was not located directly where he had been working and that the seal had either cracked or come loose but it was not apparent at the time he did the work. He even took pictures so he was able to show us the leak. I was very impressed with his honesty and his eagerness to help us get everything fixed. Your employees represent your company and Penguin should be proud to have technicians like Zeb on their staff. There are not very many companies left that care about their customer service, let alone their employees and I am proud to say that Penguin is one of them that cares about both. They have earned my AC, electrical, and plumbing business for as long as we're both around. I would recommend them to anyone who is in need of any of these services and I would recommend Zeb for AC as well. Thank you Penguin for being a company you can trust and for having the integrity to stand behind your employees and the work that they do!

Nathan was cool! Very professional! Chill guy got the job done and explained everything!

I have never rated a company with one star. My experience with this business has been less than stellar. We purchased a home in Tucson and called because Penguin Air is a familiar Phoenix company. We purchased a maintenance agreement for 2 visits. We were told plumbing services would also be provided at a discount for maintenance agreement members. The first visit was cancelled and rescheduled 3 times. 2 of those times the cancelled call was made after a 1 1/2 hour drive from Phoenix to meet the tech. When the tech finally did show to do a maintenance service he was nice and professional. I called the following week for some plumbing work and was told they had no plumbers in Tucson. Yesterday the AC failed. We called and were told there was no one available after hours. This morning they said no was could come for one week. We scheduled with another company. Big mistake, we cancelled when Penguin Air called to say they had a cancellation and someone would come. They couldn’t give a time frame. I took off work and someone finally arrived at 5pm-only he neglected to bring a ladder that could reach the roof-after this company had previously been out....and he’s an AC guy. Ralph, the technician acted like it was no big deal to be left w/o AC in AZ in the summer for over 24 hours already and left to go back to Phoenix. So this company actually has no techs in Tucson. It would have been nice if I was told that when I called their Tucson number to purchase the maintenance agreement. We have a fall visit maintenance prepaid. That’ll be it for me

Zeb was great, he was honest, knowledgeable, on time, and friendly. They worked with me on price, and a speedy installation date. Highly recommended

They were very informative on what we needed done, gave us a fair quote and very professional. When they came to do the job they made sure to work around our situation and did an amazing job. Very happy we chose this company, getting plumbing work done with them next. We will be sticking with this company from now on.

I purchased a brand new air conditioning unit. The new unit went out several times. What a nightmare. They have come out to repair the unit 14 times and I have asked for a callback from a manager and he won’t return my call. There is dust blowing out of my vents and the unit is still not cooling or heating properly or evenly.

Penguin quickly responded to my emergency situation. Their technician (Michael) quickly diagnosed the issue and explained what was needed. My family is thankful that we had him on the job. The job required coordination with the city and local power company. Michael handled this matter so that the job was done quickly, on time, and as promised. Having to go without electricity in mid summer could have been a disaster. However his oversight turned the matter into a minor inconvenience. The repairs were done quickly and professionally. We appreciate his professionalism and the fine manner in which he presented himself and his company.

My service tech Vicente was very professional and courteous. He was on time and took care of the situation quickly. He also explained everything to me and showed my how to remove the cover.I also thought they very reasonable. I highly recommend Penguin Air & Plumbing!!

I called them on Sunday. They came in the evening of that Sunday. Alfonso was our rep, he explained what he was doing, properly diagnosed the problem and repaired it that night. Saved us from cooking alive! Wasn't cheap, but, you do get what you pay for, quality repair work is what we want. We'll definitely use penguin air again. They serviced us in buckeye. The service call fee was only 69.99 which for a Sunday is amazing! They also offer 24hr support.

I was very impressed today with your technician, Ryan Franco. He was very knowledgeable of my system and helpful for me to know how to use the equipment to my advantage. He made me feel like I was a very important client. My system was one of the very first installed by Penguin when they were first starting out in 2011. We were impressed by the owners and always happy with their service and our equipment. Honesty, efficiency and commitment go a long way!

We used Penguin Air to install a hot water heater. After calling around and getting quotes from other companies we called Penguin Air and their pricing was extremely affordable for the exact same water heater the other companies were offering. Their technician called to give quote and was able to come out the same day and was on time and very professional. I was extremely impressed by this company from their scheduling desk to the technician who came.

Nate came out to inspect our furnace and give us an estimate. He was very thorough and informative. He was patient with our questions and never made us feel rushed or pressured to purchase anything. We did sign up for the maintenance plan for now, as we decide what to do going forward.

Had a great appointment with Nate. He arrived promptly, assessed our concerns for the a/c unit starting hard. Gave us options for repairs which made total sense and were affordable. Nate also recommended the annual service plan which we happily will sign up for. Way to go Penguin Air, this was our first experience with this company and will now be customers because of Nate! His professionalism, knowledge, and overall genuine concern for our situation made us happy customers. When he returned to our house for a follow up, he even remembered our pups, that to me is really going above and beyond. We recommend Penguin Air to service your A/C...we had an awesome experience. Thank you Nate!!!!!!

Hunter was great..! Polite, competent, and got my system working quickly.

Unreliable and did not honor special rate and was told it was a huge miss understanding for trying to use the special rate on Saturday. Booked a Plumbing service to unclog drain at special rate $77.00 online. Received phone call confirming the information provided and the use of the coupon. the person was putting me on the board for Friday at some time with a technician in the area. I confirmed with her if this was today (Friday) and was told yes. No one came and no call after I spent the entire day available. Saturday at 3pm I receive a call the tech is still tied up at another location but will be there shortly and my coupon not valid ' I'm sorry this is a huge misunderstanding but its going to cost you more for him to come. - This is how they do business ? keep you waiting and then charge you more? No attempt by the individual to rectify the situation of their huge misunderstanding. I canceled and will not use again

This was our first time using Penguin air & plumbing! Unfortunately our AC unit was failing on a 110° day. Michael got here quickly and repaired our unit! He was very professional and informative! We appreciate the business we received. Thank you so much!

Zeb came over to diagnose my ac problems. I already knew what was wrong from my own research as well as having a competitor come prior in the week. I was quoted about 25% more than the competition and once i told Zeb I wasn’t interested in getting the repairs done through Penguin, his demeanor changed entirely. Tried shaking the guys hand before he left but he quickly turned away and rushed out of my house without saying a word after i signed the last page on his ipad. I essentially paid a $70 diagnostic check fee for their rep to act rudely and give me info i already knew.

I am very much satisfied with the prompt service I received. Being a same day job I really didn’t think it would be done last minute. I thought it would be a few days, a week and it needed done that day. I am very appreciative and will definitely recommend this company. I will not hesitate to use them again. The technician, Jair was very professional and right on it.

The service technician, Sky, was awesome. He explained everything very well, explained my options, and then went through what the cost of a new system would be. He left no questions unanswered and I felt very comfortable dealing with Sky and Penguin air. Overall the experience was fantastic I can't say enough about how well I was treated and how timely they were in getting here to temporarily fix my broken system until my new one is installed tomorrow.

The phone reps were so friendly and accommodating! It was actually a fun call, which is rare when needing plumbing repair. Gino was so professional and friendly, he did a fantastic job and was so tolerant of my situation and urgency of the repair. Cannot recommend enough!

The service guy was very friendly and professional. I had previous work done and he patiently listened while I gave him the run done to help make his diagnosis easier. He wasn’t like most techs that say ya ya just to blow you off like you can’t have any important information that would help. He explained everything to me and what he thought the issue was. Just so happens the last company said I needed a new compressor. He found the compressor was good and found a valve that was bad. Plus Penguin air and plumbing offered free maintenance check up for my unit at no extra charge for a couple of years. That’s great and had great service, I would recommend this company to anyone.

Called them to replace a breaker to my water heater and they were great, quite professional - and good communication on when the electrician was coming out - will definitely call them again for any electrical needs.

Joey and Michael were extremely polite, very informative and went over all the steps that were completed. Plus they gave me tips on how to prolong the life of my unit. They were friendly and very easy to talk to and we even found out we have a few things we enjoy in common. By the time they left it was like saying goodbye to friends. I will definitely request them again.

Just wanted to comment on the excellent service from Penguin Air and Plumbing. Penguin installed and still maintains our A/C units. A few days ago, during an in-progress shower remodel there was a plumbing issue and we were left with a water leak the shower plumbers couldn't resolve...and, NO water. Oh, did I mention it's now well past business hours? We knew it was time to call the pros! This was our second emergency experience with Penguin and once again they responded quickly. Larry and Seth were here until nearly 1 a.m., but didn't leave until repairs were complete and water restored.Seth returned a day later to install a new water conditioner and replace some valves. He's reliable professional, and gets the job done right!The down side of course is that Penguin is PRICEY. Waddle's crew doesn't come cheap!! We have opted out of routine plumbing work with them due to cost and over-aggressive salesmen! If money is no issue, or you don't mind paying for quality, reliable customer service, you won't be disappointed.

Dealing with Penguin air was like a roller coaster..James was professional, informative and had great service. Installation techs weren't as professional, left some debris and didn't seem like they knew what they were doing. Called again, new ac install air and it was still hot, that tech was informative and then had a fourth person come in to place a requested thermostat that wasn't initially installed. If I had received service from just James this would be a five star review because of service, his professionalism and covid dress code. However not everyone with the company had the same professionalism or dress code... no mask, no booties...

Had plumbing for replacement of shower combos. Service man had very good knowledge and skills and did a great job in installing a new Rain shower system. Cleaned up the trash, but left area where he cut through wall board dusty and floors dirty, despite frequent offers of rags and towels to clean up. You would think he would want to have a nice, finished presentation to go with his fine work. I'm handicapped and it's not easy for me to do that. Maybe my fault for not checking (busy cooking dinner). Great installation, just leave things clean as you found them.

Don't hire just any contractorTrying to hire a quality company takes time. Between phone calls, meetings, research, and quotes, a lot of your valuable time is taken away.When my 20 year old water heater started to fail, I made exhaustive phone calls, researched reporting bureau's, contacted Arizona Registrar of Contractors, and spoke with a dozen contractors. I was so glad, after all my hard work I came across JameS, with Penguin Air Pluming and ElectricalJames was professional in every sense of the word. James came out to my residence, gave my water heater and pipes a thorough inspection, and provided me with a written estimate of the work that needed to be completed.On the day of my installationJames was very professional and addressed all my concerns. Penguin did a great job installing the new water heater unit.My experience with Penguin Air Pluming and Electrical was exceptional, from my estimate to the completion of the job.I highly recommend Penguin Air Plumbing and Electrical if you want quality craftsmanship for your project.

Penguin Air came out to fix our AC in less than 24 hours when the company that installed our unit, Chas Roberts couldn’t. Our system was installed by Chas Roberts when we built our house in 2020. We signed up for Chas’s preferred maintenance plan so we wouldn’t have to deal with an AC unit going out in the middle of July. Unfortunately that’s exactly what happened and Chas didn’t have availability to get out to our home for another week. So much for being “preferred” customers. Penguin was able to come out the next day. Joey came out and running in under an hour. He replaced a part that was covered under warranty and charged us for labor. Joey told me Chas Robert’s locks their units so he couldn’t check everything he normally would but stated other people on Penguin’s team have the keys to unlock the unit. I was so pleased to have AC back, I went ahead and signed up for Penguin’s maintenance plan for both our HVAC units. Unfortunately today we noticed water dripping from our secondary line so called Penguin to come out again. To my surprise Penguin stated they can’t service our unit. I was shocked because as you can see, they already had. They even sold us on their “Penguin Plan”. This is 100% fraud. I asked for a refund for the labor they charged,and for their bogus plan. Unfortunately the representative I spoke with, Brent was very little help and extremely patronizing. He told me nobody would be available to discuss a refund until Monday. After placing me on hold multiple times, Brent all of a sudden told me they could come out, they just wouldn’t be able to check the Freon if it were needed. I couldn’t seem to get a straight answer. You can come out now but you can’t fix the problem? Why would I want that? Eventually I was transferred to a voicemail for Tanya a Customer Service Supervisor? I left her the info but I’m doubtful this will be resolved without getting a third party involved. More to come…

My ac hasn’t been working for almost 3 weeks. Had another company in that I normally used and they missed a weeks worth of appointments to get the job done finally arrived told me nothing was wrong then left with the ac still not working. Later gave me a $600 proposal to get the job taken care of so it works properly. Called penguin and they came out next day, went through the system and told me the issue and how I can solve it. As I said since he was there he could take care of it but it would cost a couple hundred. So now my service contract is with them to keep up with my ac, plumbing and electrical. It’s hard to find honest people.

Josh was awesome very knowledgeable and helped fix my ac issue very quick would definitely recommend this place they were here same day and got the job done fast. Thank you again Josh!

I called on a holiday for emergency plumbing need that resulted in having to turn off the water to the whole house. Efrain came out and was very courteous and professional & got me taken care of without any complications.

Was visiting family and needed plumbing done asap. Decided to call Penguin Air and Plumbing and they came out pretty fast. The guy we got was super nice and professional! Thanks Dakota! You really did us a solid! Would definitely reccomend Dakota and the business.

Joey the technician is the only good aspect about this company. Penguin Air & Plumbing messed up their initial install of a new AC unit at my house, and instead of fixing their mistakes under warranty, they tried to shift the blame off of themselves and make us buy the parts they forgot to install the first time. Joey the Technician was kind, professional, and honest. These 5 stars are for him, not the company.

Very helpful took my frown and turned it upside down :)
Thank You Noah For The Smile You Left Me With Blessings :)

Even in the busiest, hottest time, they responded the same day I called and gave me notice when the tech was in route. The tech, Jimmy Browne, was super helpful and able to get it fixed and back in action in a jiffy for a great price. He is a super hero. Thanks Penguin.

Penguin Air is a great company. I called for service on a Saturday night, after regular business hours. Although I was initially told the earliest available appointment would be Sunday morning, after receiving more information about my issue (my vent was leaking) I was told I was actually being scheduled for that evening (after checking with me that a later evening service call was acceptable).I received a call later that evening and because the leaking had stopped I indicated I could wait until the following morning for service. I got the impression the service tech would definitely have come out, no matter the time , if the situation was urgent.On Sunday morning, I received a text with a photo of my technician and a confirmation of my appointment. I appreciated this as it gave me a sense of security.My technician, Noel called prior to his arrival and was prompt and knowledgeable . Noel diagnosed the problem and fixed it quickly. He gave me pointers to extend the life of.my current unit and to make it run more efficiently. I appreciate the tips and the honesty. I wasn't pressured to buy any unnecessaru services or add anything on to the initial work order.Great company, excellent service!

BEWARE!!!!!!!!! This is a warning to the public to stay away! My garbage disposal went out on us so I called Penguin Air Pluming & Electrical to come repair whatever the issue was. GUILFRED SEIN took roughly 2 minutes and determined that the motor went out and I will need to pay $500 for a new one. Shortly after he left I got a second opinion and the new plumber pulled out a jam-buster wrench and got it working again within 30 seconds. He laughed and said “were they really going to charge you for a whole new garbage disposal?” He didn’t even feel comfortable charging me! He laughed as he walked at the door and said “girl you were aboutta get scammed” I truly was! Please do yourself a favor and look else where I am absolutely disgusted with how many other people are most likely getting scammed by this company.I called the company to complain and the lovely gentleman hung up on me! Unbelievable.

Joey Miller is very professional and knowledgeable of his job. He is an honest worker that explained what he was doing and showed us as he went along. He was very thorough in making sure to replace only bad parts. I will recommend him to my friends and family.Thanks for your good job.

We have used Penguin Air, Plumbing & Electrical for a couple of times and they always provide AMAZING customer service from the time we call with an issue to the Technician performing the repairs. We had an issue with our HVAC pipes and Zeb Spencer was our Technician. He called prior to arriving, arrived on time and inspected our issue. Zeb provided a great recap of the issue and recommendations. He was able to repair and provided us with amazing service. He is very knowledgable, friendly and explained everything in detail. Thank you for your amazing service and keeping our HVAC running to prevent further complications.

I had them come out to quote a garbage disposal replacement and a leaky toilet, probably a wax ring replacement. Just for the toilet alone was quoted at $1500.00 well over $600 for the disposal. Unbelievable! Watch out, I just saw the reply, there was no mention of any emergency disconnect valves...none. possible flange. Possible wax ring and maybe the valve stop. $1500 still unbelievable and unacceptable.

My AC unit went out at 11:00pm, I called to get someone to come look at it. They were at my house by 12:00am and fixed by 1:30am. The Tech Joey was very informative and knowledgeable. I was very happy with their service and professionalism.

Love penguin air. I had two service calls today one for my plumbing and A/C both services technicians were kind and very professional. I have had a maintenance contract with Penguin Air for 6 years. They call to remind me to schedule a maintenance very year I don’t know what I would do without them. They are a great company. Love them. I would recommend them to any home owner.

Communication was great from the start with reminder texts & a phone call when technician was on his way. Experience was good overall and the technician was very nice and took his time explaining processes to me. Looking forward to doing more business with this company. Thank you!

All of the installers were great, but the salesperson was shady and did not put in writing all of the repairs that needed to be done so I ended up paying a lot more than his original quote! I was very disappointed in the supervisors who never returned my calls.

Jimmy was amazing. He really came through for me and made the unit affordable. He was very friendly and an all around great guy. The company if blessed to have such a heart warming, friendly man who cares about his clients. I would recommend this company just because of jimmy.

Our technician Zeb was on time, courteous, and very knowledgeable. He took the time to walk through everything he was doing - took pictures and videos of parts that needed service. He also explained Penguin Air and Plumbing’s maintenance plans which we signed up for. We would recommend him and the company and are glad we chose them to keep our home working efficiently.

Nathan showed up at the time they said he would be here. He took his time to make sure he diagnosed the problem, and tried the less expensive way first. Our problem was a little bit more but he explained everything to us and we are very satisfied got my heat up and running in a timely manner.

Penquin Air and Plumbing have always sent credential technicians for any problem I had. Technicians are well qualified, friendly and I have been pleased with their workmanship.My technician, Zeb Spencer in the past but today I had a great electrical specialist, Tom Nicklaus who helped us get our fire alarms updated and turn off the smoke alarm that decided to go off at 6:00am and woke us up! Thanks to Tom, we are upgraded and WiFi protected! Great job!

My Technician Jimmy was professional, friendly and very knowledgeable. He took the time to listen and help me with my heating and cooling problems. As well suggested other products to help save my unit or to do preventative maintenance. I would totally hire him again to come out to my home.

Nate your lead technician was wonderful. He is very informative! He helped me make the decision on some much needed services that I've been putting off and I really appreciate him for that!

Very satisfied with my technician that came out to one of my rental property’s. Nathan White was very upfront no bs and strait to the point on what needed to be done. Nice to have a technician give it to you straight and not afraid to give his honest opinion on what to do to save some money.

A/C stopped working on a Friday evening called Penguin air the were able to come out on the day that I called. Upon arrival (about 2 hours after I called) Alonso completed the inspection of the unit and I was informed what the problem was and the cost of repair. I approved the repairs and they were completed in a timely and efficient manner. I was very pleased with the service I received.

Very pleased with my new AC unit. Mike came out to give us a quote. He was very informative with zero pressure. We had about five estimates from other companies and really felt good with Penguin Air.My unit was damaged at the warehouse prior to installation. They quickly located another new unit and were able to still install it on the day they promised. Communication was great between Penguin Air and I and that’s essential. The installers Sydney and Chris were great! Installation went well. Even the “cowboy” crane operator was awesome! They really coordinated their crew to make this all work out and we truly appreciate it. Thank you!!!

My A/C went out on one of the hottest days of the summer. I called Penguin Air and they sent a technician out immediately. When the technician “Nathan” arrived we went over the concerns, and explained the process and was very knowledgeable. He fixed the problem and followed up with me later in the day to make sure everything was working fine. Thank you so much! I will recommend Penguin Air to all my friends and family.

My plumber Vincente was top notch. Not only did he fix my immediate problem of clog, But was also able to fix another problem immediately. Because of that professionalism, I went ahead and scheduled more services in the very near future. Have faith that this is a good company that does professional work, and in a timely manner at a reasonable rate.

Thank you!! Your Company is the best! I will recommend you whenever I can. I love my new tankless water heater & the added water pressure. I found the whole process was handled easily and professionally and every single person was great!Dear Penguin Air & PlumbingThank you to you all for getting our hot water back so quickly. A special thanks to Jose for going the extra mile and to Sam. Jose's professional service was very gratifying when we really needed it. Jose was very professional and very helpful with his step by step and his knowledge and information. We will certainly continue to call you for our plumbing projects and recommend your services to all our friends.Sincerely,Jessica Garcia

I would like to give a shout out to our service tech Kyle Uttecht for being professional and very informative about what he was doing and helpful hints on things and more! I would definitely recommend him because his attention to detail was phenomenal and I love his positive attitude and energy! Thanks again for sending us someone who did a great job!

Awesome company. My tech Sky Lundburg has an awesome personality and I found him very trusting from the very start. Arrived in a timely manner, before he advised he would. Fun to work with, kept us laughing the whole entire visit. Quick and very fair with pricing and extremely knowledgeable. I highly recommend Penguin Air!!

Our home was having issues with a zone in the house not being able to cool to temperature. Contacted Penguin Air and was able to have someone at our house the next day. James (our tech) reached out before arriving and diagnosed the issue. Great customer service. Will use Penguin Air for my next AC maintenance needs in the future.

I was honestly frustrated with other A/C servicing companies canceling on us and making us track down yet another company to service our A/C unit. But today I realized it was a blessing in disguise because we found Penguin Air & Plumbing. Jimmy the repair technician came to our home one time when we said he would, told me how he could meet our needs, and then fixed our problem quickly. He was knowledgeable and very personable. We are moving to our forever home so we are definitely using Penguin Air & Plumbing for any of our future A/C needs. Thank you Jimmy for being honest and cool.

Had Penguin in to clean the ducts. They have a little unit they bring into the house that has a spin brush that might reach 8 feet into a run. Probably great for the 3 or 4 ducts right under the furnace. Totally useless for the long run ducts. Dust is much worse since I had them. All it really was a half effort and then an opportunity for the guy to talk about “other services” they could sell. Will never use them again.

Very expedient, and professional. From initial consult to full heat pump instillation was 3days. The prices were fair, and the technicians showed up on time or early. Overall can't say anything bad about the service.

They where awesome we had a plumbing problem and I contacted them at night the next morning they where here. They where professional extremely nice and helpful they where patient with my billion questions I had and they where honest and helpful with the payment and their prices where more than reasonable and fare. They where clean and respectful of the COVID pandemic and made sure they kept a good distance and wore masks. I would recommend this company over any other company.

First Review 4/2020: Brandon was phenomenal. Very informative and made me feel comfortable about what was going on with my air conditioner. Definitely worth 5 stars.Second Review 8/2020: Justin, Jacob, and the rest of the team were amazing. First Justin came out for my regular A/C maintenance and (while the unit is still running) reminded me that the A/C really did need to be replaced. I had known this for at least a year. I think I surprised Justin by saying, Let's do it. The price was fair and installation was two days later. Thst brings me to Jacob and the installation team. They were polite, professional, and efficient beyond my expectations. The coordination of delivering the new unit, followed by the arrival of the installation crew, and at just the right time, the crane operator showed up. The entire process was about 3 hours. I don't know why I was so hesitant to do this sooner.Great company! Excellent staff! I highly recommend the company with a full five stars. Thank you Penguin Air!

We are extremely happy with Penguin Air & Plumbing. They were friendly and prompt in getting our needs met. On a day when it was 117 degrees outside, our air conditioning had stopped. We needed someone fast. They were able to send someone out practically right away. Our serviceman, Randy, was friendly and extremely knowledgeable and took the time to explain what was going on with our AC system. He fixed the immediate issue at hand quickly and efficiently. We will highly recommend this company, and Randy as well, to our friends and family!

I was referred to Penguin air by a friend. A/C emergency and they were out within an hour. Jimmy was the technician and he was great. He was able to patch up our system to keep us cool until new system installation. I would recommend to friends and family.

They did a good, thorough job and explained my options well.

This company is awesome! I love that they send you a picture and info about your tech before they arrive. When Nathan arrived, he was super nice and fully explained the entire process. He was very knowledgeable and made sure we understood our options. He seemed to genuinely care about helping us with our cooling needs.

They cleaned out my drains and also gave me some wonderful advice on plumbing. Kyrin and Jerry great guys, We had a clog they didn't try to upsell unnecessarily they took time to educate and cleaned the drain. They taught me about hydrojetting and snaking. Even though at present I couldnt afford the more expensive service they still fixed it another way. They also educated me on how to maintain my pipes and I had a question about a bad smell coming from fixtures they took time to educate me no charge on how to deal with bad water from AZ that is causing it.

I was in desperate need of help with my AC unit when Matthew came out to my house to service it. He was knowledgeable, and made it easy to understand what was going on with my unit and what my options were. He had my unit up and running for me and my family in no time. But what really made me want to stop and write this review was the fact that he took the time to followup with us to make sure everything is still working properly. I haven't had that kind of customer service from any company that I can remember recently, so you can imagine how thrown off I was with it being a repair service. I would definitely recommend Matthew to anyone!!!

Two updates: The sales guy who does quotes didn't bother to tell us we had a 4 ton unit on our house. He said a 3 ton would be more than enough to keep it in the 70s in our house in the summer. The electrician who came out scratched up the front of my brand new expensive washing machine that I paid extra money for the color. He left our laundry room a complete disaster area. No one came to fix the drywall like they were supposed to. I had to clean up all the drywall and dust which I'm allergic to. The 3 ton unit can't keep up and now our house averages 87° in the afternoon and evening. We paid $8k to be miserable! We have had to purchase $1k worth of portable AC'S on top of what we spent and will have to buy more for every room. UPDATE: They sent out a supervisor who let us know the salesman and electrician were fired. The guy agreed that we did need a 4 ton unit. They replaced the 3 ton unit with a 4 ton and fixed the drywall. Nothing was done about my pretty new scratched up washing machine but I'm very thankful they resolved the other problems. Update again: The sales guy gave us a 3yr service warranty and now they're saying after a year that it's going to expire. We have tried to get a copy of our contract countless times. They keep saying they emailed it but we've never received it. I wouldn't recommend this company to anyone

I rarely write reviews, however, my experience with Penguin Air was actually good despite having to wait awhile before they sent a technician out. It is another AZ summer so I'm sure these guys are slammed. The main reason I'm writing this review is because of their technician, Ralph. He was absolutely outstanding! Our A/C wasn't working, it went out some time in the evening and when we woke up the following morning it was hot and getting hotter fast. I called Penguin, the dispatchers were patient and understanding over the phone. When their technician Ralph arrived we were relieved and impressed with his knowledge of older A/C units. He knew right away what was wrong (a bad capacitor & a compressor fan that was shot), how to fix it, fixed it fast (took about an hour), and was professional, friendly and most importantly, honest! Ralph never tried selling/upselling us anything we didn't absolutely need, he simply did the repairs and literally made our day! Arizona needs more technicians like Ralph, especially during the hot AZ summers...Penguin needs to give him a bonus or a raise to compensate him for his level of expertise and professionalism!! Thank you Ralph!

Jason was detailed about my options and very informative. He gave me honest suggestions and worked efficiently. I've used this company multiple times since my original review and I haven't had issues with any techs or their work.

This was the 2nd time I used them for plumbing issues. I called them shortly before 5:00pm on the day before a holiday and they were out in less then an hour after my call. Got Seth as the service technician. He evaluated the situation, gave me my options, and explained all the possibilities involved in correcting the problem. Seth got the job done, explained plans available to better the elimination of repeating issues, and cleaned up the area he worked in. The price charged was better then competitive companies I’ve had experience with. I highly recommend them for any plumbing issues and will use them when it comes to air conditioning services needed.

I accidentally drilled a hole in my main gas line in the wall of my garage the day before I left on a trip. I arranged for Penguin to have a gas tech at my house first thing 4 days later. I called that morning and was told I was the tech’s 1st stop in the morning. I was without heat, hot water, dryer or stove. I called every two hours for an update on the tech’s arrival. He arrived around 1. Nice young man. Repaired the gas line and reset all the pilot lights. I thought the charge was excessive, but I had no choice.

I had my first experience with Penguin Air and Plumbing on 5/2/20. It was a great experience. The dispatcher was so nice and empathetic to the time sensitivity of my air conditioning issue as it pertains to my kids in my house. Jimmy, our technician, was extremely skilled, prompt, and personable. He genuinely cared about our situation and helped us every step of the way. I highly endorse this company !

Barry and Isaiah came out on the Sunday before Christmas. Our smoke alarms were going off repeatedly. They found we had faulty smoke detectors and replaced them all. Also we had an outdated breaker box which they fixed. I was very satisfied with their work. They explained and showed me the problems. Great job! I highly recommend this company.

Jose Geuvera was there when he said he would be. He was professional and personable (like your friendly neighbor). He went above and beyond in installing my new Ro system and making sure all the plumbing in my kitchen worked. He even came back himself to finish when we had to call the manufacturer of my faucet for a special part only available from them. I would recommend him and Penguin Air and Plumbing any day.

Very quick and responsive. Called for an estimate, rep was out next day, looked at system and recommended a unit based on needs. Didn't try to upsale to something bigger and not needed. Install was set for next day. Was expecting installers in afternoon, they came first thing in the morning. Unexpected but not an issue. Install only took a couple of hours. Very impressed with how quickly they were able to complete the job. The only hiccup was we were supposed to get new grates for our intakes, but the installers weren't provided those. I was told that someone would be back to take care of those.Overall great experience!

Amazing that great companies still exist! I called this afternoon and had my technician Jimmy out within hours. He was extremely knowledgeable and got the job done quickly! My favorite part is the text message with the first and last name of your tech and a picture, what a great company we will definitely be using them again and asking for Jimmy! Thanks for coming out so quick!

My air conditioner was not cooling very well, so I called Penguin Air because of the good reviews. I moved into my new house in 2013 and never had my A/C serviced. My serviceman was Richard. He called 30 minutes before arriving and showed up on time. He was very polite, professional and explained everything in detail. The cost for servicing my A/C was around $980 - but I guess that's what you get for not servicing the A/C yearly. Richard did not try to pressure me into my decision - but I figured I would have to bite the bullet, if I wanted to keep the A/C running long term. I'm retired and on a fixed income - so trying to buy a new A/C is out of the question. He serviced, cleaned and replaced some parts and now the A/C is running great. I'm now a service plan and will have my unit serviced every 6 months - just to keep it running as long as possible. I would recommend Penguin Air to any of my friends and relatives.

Matt C. knows what he’s doing! He and his partner were absolute gentlemen that keep it real. They want to get you the best deal that they can but do not skip out on quality for the most important reasons. Ask any questions you have and they will answer them more than to the best of their abilities. Truly are genuine and family oriented folks. Grateful to have found them to put it mildly. Matt C. and his partner back came back to check on it, just to ensure it remained the same (since they were so worried about it in the first place). They were not annoyed, they were happy to come back out and ensure we were ok but that their work was at the level they always provide: which is nothing short of excellent. Thank you Matt and your partner for your help. You felt like family to us all.Update: We had a virtually broken A/C unit and Sean D. and his partner, as well as Alex and his other partner, did an AMAZING job. They not only were extremely worried that we had gone without A/C for so long (3 days) but they also informed us of several things with our house that we weren’t aware of. It’s incredible to have seen the 9+ hour work they put into, replacing both an outdoor and indoor unit, plus breaking out drywall to retrieve it, AND redoing a bunch of wiring for the zoning of the A/C unit. These guys were not only gentleman but truly hard workers. And again, I felt as though it were my own family working on my home. They were honest, straight to the point, but not trying to overcharge. Thank you to Sean D and your partner and the rest of Alex’s team and the whole penguin air familia. Thank you!

I wish I would have went with another company. My AC unit in my background is on the floor with the hoses reaching from the wall of my house all the way around to the front of the unit (instead of hidden in the back). They left without my husband and I going into the backyard to see it. I called Penguin Air to get it rotated, they sent a guy out and all he did was take a picture of it and left. They never rotated it or even gave me a call about if they can do anything about it. Also, at the time of purchasing the AC unit I was told it was one price and I said let's do it then the technician kept adding additional items I needed on top of the original price. He told me, I need a new thermostat (I don't know why mine was working perfectly fine and was better looking than the one they replaced it with) and I had to pay more because they needed to cut the entrance to my attic to make it larger to fit the other part of the unit in there. It ended up costing me over $9,000. And, it's been about 3 months and the company they work with to fix the trim they cut from my attic still hasn't come it fix it. I just called again, to bug them about rotating my AC so that it looks normal with the hoses in the back and to ask what is going on with the guy to fix the trim of my attic they cut out and apparently they think it's okay to charge me over $400 for them to rotate my AC unit. I am not paying $400 because they installed my AC with the hoses going all the way around the unit making it look ugly. I just had the worst experience and now I'm stuck with them until my $9,200 loan gets paid off. I am not a happy customer.

I called for help with a power outage affecting two of the rooms in my house. The techs that came out were so helpful and polite. They solved my issue, as well as provided some recommendations for a few other problems they'd observed. Overall great service, I will definitely call them again next time I need help.

I put in a service call for my heater not working and they sent someone out the day of! Jimmy was great, he was extremely professional and fixed the problem in no time at all. He was extremely knowledgeable, he explained the reason for the issue and told me how he fixed it. I couldn't have asked for a better experience!

Incredibly great service all around of the likes that in my experience is quite rare. From the initial call to serving my broken AC unit — just stellar. Made loosing my AC in 100+ degree weather really not the nightmare it could have been. Well done and thank you!

Just had the pleasure of using the service from Penguin Air. They were fast and efficient. Particularly Sean delancey as an Air tech. He was very professional, and helpful, was very considerate using shoe covers, and I found him to have a good work ethic. They resolved our AC issue within a few hours, whilst other companies such as professors of plumbing and air, gave us a terribly extortionate quote and said they couldn't really help. Kurt as the electrician was also very good! He fixed our circuit breaker. I am so impressed with this company, and hope to use their service again!

Had a service appt rescheduled for July 29 between 11am - 3pm and no one showed up, no one called and no email or text was sent either.I called Friday around 5:45pm and spoke to a Brett or Brent who immediately started off with a noticeable attitude on the phone and a very condescending tone. I explained my situation, when I was supposed to be rescheduled for and asked if he would confirm I was indeed on the schedule for July 29 as previously told the week prior.He confirmed I had been placed on the schedule for July 29th and that my appt was placed on hold/pending. He continued to review the account, asking me to confirm certain details he found in the system for accuracy, to which I did as requested. I further explained that the prior appt was replaced by the new appt and therefore was null and void, to which he copped an attitude on the phone again. I then requested to be placed on hold to speak with a manager regarding the missed service because this has been an on going problem in the past to which Brett/Brent replied “I can certainly do that and just want you to know that you’ll be waiting on hold all weekend em until someone eventually answers on Monday morning.”At that point I finally called him out for his rude & arrogant behavior before hanging up.NOTE: For those looking for AC service, save yourself the headache with this company and look elsewhere. They have a long history of poor scheduling and my example here is just the latest incident of that. I can recommend Semper Fi Heating & Cooling. They’re veteran owned & operated and offer a discount to members who are vets and/or first responders the last time I had used them.As for the representative Brent/Brett: Find another career choice cause customer service is not your forte. Otherwise, consider going to school for a degree in ‘Communication’ cause your communication absolutely sucks.

Landon is always a pleasure to work with! He has been to my house twice, I request him. I had 2 different plumbing issues. Both times he worked efficiently, cleaned up any mess and was personable! Highly recommend Penguin and Landon!

Definitely not a 5 star experience. Very expensive company and not transparent on pricing. Had a shower valve acartrige replaced. The cost of this item depending on where you look is around $100 dollars. All told, it's $430 dollars for 5 minutes of work. At this point everything is apart and I need a working shower. Buyer beware.

Penguin Air matched a competitor's quote and then beat it by adding in Duct Cleaning. Zeb was really helpful and honest during the estimate and application appointments. Ryan was very polite during the duct cleaning; so was his partner but don't remember his name. Alano and his crew who installed the units worked well together and quickly. All around great service!

I would recommend this company to anyone who is in need of service on their AC system. They gave us a free second opinion on a quote we received to install a new condensing unit and furnace / air handler. The previous company's quote was cheaper, but Penguin offered so much more, AND financing.Once they confirmed our units needed replacing, the technician sat my wife and I down and went over all different brands and options, recommending us the best for our budget, and different financing options since having your whole system replaced averages at least $10,000.The first company came in a few thousand under Penguin's quote, but Penguin doesnt have any surprise add-ons that other companies do. Part of our ceiling had to be removed, but Penguin schedules a contractor to patch it up like new. Any additional supplies that might've been needed we're also covered at no additional cost. They also supplied a portable AC unit while we waited a day for the install.The install crew was also very fast and professional. They had the entire job complete in just 2 and a half hours. They cleaned their mess and left the old units on the curb for a same day cleaning crew to pick up.If you're looking for an AC company for your next job, I recommend at least giving Penguin a call to see your options!

Our air conditioning continued to run non- stop for 2 days. We called Penguin Air and they were able to come to our rescue the same day. Jimmy the technician was wonderful. Thoughtful (mask and shoe sleeves all on) and professional. He knew immediately what to fix. No time wasted. Give Jimmy a Raise! And Yes we did sign on for a Maintenance Plan! Thank you Jimmy!

Took them up on their advertised “$45 Unclog any drain and Free Camera Inspection” offer. Tech showed up with no camera on his truck, then ran a snake with no retrieval, cutting, or any other attachment head until he hit the clog then gave up. I guess it’s $45 for a half hearted attempt?I should’ve read the other poor reviews before contacting them.

We started with Penguin when we moved to the desert and we’re new to AC. We have newer units but went with a service contract. We’ve had a couple small issues. Penguin has always been friendly, responsive, courteous, professional and a pleasure to deal with. We would recommend them highly.

Nathan from Penguin Air, Plumbing and Electrical came out to perform an annual electrical check of my house. He was very professional, knowledgeable in answering all my questions and very couteous. He was helpful in providing advice on one of my current house projects.

This team installed 2 AC units in my house and the crew was awesome. They were neat/tidy while working in the home and very courteous. I recommend them to my friends when they have an issue. Great people that we trust.We have had Terry service our house, not only was he nice he helped us out in a jam! Vonda in their customer care department is also a pleasure to work with.Update: Since the last install, I needed a fast job done on my rental home. Even with me being in a pinch they beat other company's quotes, with a next day install, during the middle of summer! Great company, with a great team. I trust them and recommend their services.

Landon came out to our house and was spectacular. He was very professional, answered all of our questions we had, and gave us a great price with a solution to our plumbing problems! Always nice getting someone who knows their stuff! Thanks Landon!

After a debacle with my Home Warranty back in August, my HVAC was replaced in September, only to discover, the service provider (not Penguin) did not install it correctly, and the heat would not cycle on, now in December.Penguin Air to the rescue, Jimmy B area supervisor and Anthony quickly diagnosed the issues with installation and had me back in service same day.Jimmy B met with me and showed me the issues and discussed repair that would be performed so that I understood. He was courteous, empathic and efficient. I appreciate his attention to detail and customer service.Thank you Jimmy B for the service call today, Happy Holidays!Matt

Awesome company to work with, no pressure, honest pitch from salesman, Brandon. Tech’s worked clean and professionally. Would highly recommend!

Amazing fast service and the service technician who was Brandon was so professional and courteous. He explained in detail the issue and the solution and he fixed it right away. I am so pleased and happy with the service. I highly recommend Penguin Air for sll of your AC needs. Thank you for saving the day.

Henry was very professional and let us know there was a problem with ac not draining properly and he unclogged it, but it was very expensive and not sure that was a right thing. We’ve been with this company for a while and would recommend them.

I'm a new customer. Jimmy Browne diagnosed the problem quickly and made repair. Jimmy is knowledgeable, polite, friendly and has great customer service with a smile. I am now a member of their maintenance plan. So glad I found Penguin Air and Jimmy. Thank you Jimmy.

Water heater suddenly ruptured at my friend’s house and we called Penguin Plumbing. Thankfully, Dakota was quick to come out and replace the water heater. I am pleased with the rapid response and customer service that was shown! Highly recommend Dakota for future services. He was very professional and efficient!

Within hours if my first call, Penguin sent a technician out to look into our requests. Jimmy (technician) was incredibly professional, nice and respectful to the times we are living in right now (Covid) as he wore gloves and a mask while working. At the end I was given honest feedback with pictures of what had been completed. Penguin definitely met my high bar of customer service and Jimmy in particular went above and beyond! Good experience!

Had a major drain blockage at 5pm on a Sunday, water pouring out of everywhere!! Called Penguin, scheduler answered on the first ring, took my info and assured me they’d have someone out ASAP. Within 15 minutes I had a text and email with name, contact info, and a picture of the technician who would be at my door within 30 minutes. The technician, Landon, called minutes later with his ETA and he was right on time, looked just like his photo (seriously, if I were at home alone this would be a major big deal since we get nervous letting people in our homes!). He cleared the drains, did a thorough check, and wasn’t 100% sure it was fixed after hearing a slight gurgle in the bath tub. He went back and did it all again, repeat testing thoroughly, and was confident the second time was the charm - and it was. Not one issue since and that was two weeks ago.Landon was extremely friendly and professional and was genuinely happy to help despite us taking him away from whatever he was doing on a Sunday night. Most impressive, he stayed until he felt confident the job was done - instead of running out as soon as he could and letting someone else dealwith it later. The customer service was amazing: From answering the phone on the first ring, to sending a knowledgeable and friendly technician, then charging the same fee as a regular work day... I have never experienced anything like it. I will 100% call Penguin Air again any time I have a household emergency!!!!

Josh and Yessie left my house and I couldn’t feel more happy or at ease. Both of them are personable and professional. They did a fantastic job at problem solving the issue one of our AC units was having. Took their time to inspect each aspect of what could have gone wrong and were able to get the issue fixed. Now the unit is running smoothly and we have cool air! So thankful for these two and very thankful for this company! Will be requesting them if we ever have another issue. :)

Jair was very pleasant and professional. We had a major clog after tenants had moved out of our rental property. Pure ignorance of what people will try to flush down a toilet. Jair worked hard at trying to break through that clog. I would highly recommend Penguin Air.

It is not everyday or every year for that matter that you get such customer service like I did from Penguin Air. Our technician Josh was stellar and made us feel at ease during every step and giving us options. It is nice to be met with a friendly and professional manner, and on time. I will definitely be using you guys again. Thanks again Josh!!

Nathan came out to do an inspection on our A/C units today, and we have never felt better about how we feel after an Air Company has come to our home. Nathan was very knowledgeable and was very thorough in his work on our systems. He was able to explain to me exactly what we were looking at and identify items we needed to keep an eye on. I would strongly recommend this company and especially Nathan as a service tech. Job well done

I was struggling with my garbage disposal for a while, so I am super grateful and happy that Jose Guevara fixed it well. I don’t have much luck with services, but Jose was the best! He was on time, very kind, and did a great job. I have no more problems with my disposal anymore and am super happy with the results. Thank you for everything Jose, I appreciate your hard work!! :)

I wish I could give this company and its staff 100 stars. I happened to find them online after another company with terrible customer service blew off my appointment to unclog a drain. Penguin was superbly professional from the moment they answered the phone (I believe the gentleman's name was Dax) until their three infinitely patient staff left my house, having been there far longer than they'd planned.In clearing out the clog - which they did quickly - they determined a major issue with roots having burst through the pipes. As a renter, I contacted the property management company and they requested an estimate to clear the roots. Even though it was later in the day, the two techs who were here - Armando and Ernesto - didn't hesitate to stay longer to run a camera down the line and prepare an estimate.When they did run the camera, they discovered the issue was even more severe and summoned a supervisor, Oscar. Oscar fought through rush hour traffic to get here as Armando and Ernesto patiently waited, all the while exhibiting a courteous demeanor.Now here's where this company earns major bonus points for customer service - as fate would have it, while I was outside with the Penguin team, my dog turned the lock on the backdoor, locking us out of the house. By this time, the team had already been here several hours and were just finishing up and gathering their gear to leave. They could have easily said, Oh, that's too bad. Hope you can find a locksmith. Have a great night! But they didn't do that.Oscar, Armando and Ernesto stayed and got me back into my house - and I won't say exactly how, but I can tell you it required a lot of above and beyond effort on their part. It wasn't an easy task by any measurement.I'll add that in addition to the incredible customer service provided by their team - and I really can't emphasize enough how cordial and gracious and professional these guys were - there were other little things I appreciated about this company, as well. These are:1) Amazing flat rate for the drain unclogging - $492) They were on time for the appointment (seems obvious, but we all know how many companies don't honor appointment times)3) Even before the tech was on the way, I received both a text and an email with a photo of the lead tech and some info about him. As a female, that put me at ease.4) When the tech was on his way, he called me, just like they said he would. (Again, seems like an obvious move, but I've had companies promise to do this and then show up unannounced)In a day and age when customer service seems to be an afterthought for many companies, I can say that it is obviously a core value of Penguin Air and Plumbing. I cannot recommend these guys highly enough.

Mike was friendly and professional. He quickly went about his business checking every aspect of our unit and found our measurements we just a bit off. Mike replaced a compressor under warranty and went over all the reading with me. It’s a great comfort to know we have such dedicated Penguin employees taking care of us moving into our summer season.

Jimmy Browne is AMAZING!!!! Our a/c went out on a Sunday and he was to our house within an hour. He did a thorough diagnostic, gave us thorough recommendations, and continued to follow up with us, as we've been waiting for a third party insurance adjuster to approve our replacement claim. He even went as far as emailing the company himself to show his support for us to expedite the process (as the temperature has been over 100 the past few days). Bob with financing was very helpful in getting our financing taken care of, so we did not have to make Jimmy go out of his way to meet us to do it. I have been beyond impressed with Penguin Air!

Seth just installed our new water softener. He was very polite, thorough, and we were very pleased with the work he did!! He was very helpful explaining the system and was very knowledgeable. Seth took great pride with his work and left the place as it was when he first arrived. We will definitely refer our friends to Seth and to Penguin Air!! You guys are awesome!! :-)

Let me tell you what a excellent job Joey Miller did for us. From the time I called your company on Sunday night at around 9:45pm to the time he finished was just awesome. I have never had this kind of customer service as well as a tech that was professional as well as courteous. I will definitely tell all my family and friends about this experience with your company and Joey. I would rate his service as excellent. Very nice person you have working for your company.

Joey Miller called to say he was hung up in traffic but managed to get here sooner than he thought......still within the appointment window........got to servicing our AC unit and reported that both AC and Heat were perfect. That was all I expected until he graciously offered to hose off our solar panels while he was up there......which I greatly appreciated. I whole-heartedly recommend Penguin to honestly and professionally service all of your plumbing, heating or AC needs.

New HVAC system purchased 2/2019 w/ Lifetime Heat Exchanger & Compressor Warranty; 10 Year Unit Replacement on Condenser & Furnace; 10 Year Parts Warranty; 10 Year Labor Warranty; 5 Year Maintenance Agreement from Pengiun Air (PA). AC unit stopped operating Friday 27AUG2021. 28AUG2021 called PA to schedule tech to come out. Dispatcher stated someone would be out that day. No one called or showed up Sat. Repeated calls to PA sat, sat night, Sun, Sun night, and Mon morning. Tech did not come out until Mon @ ~ noon. I had several requests to have manager (Tonya) to call me and explain what was happening and why it took 2.5 days for a tech to come out. Temps were 105+ Deg those days. I missed 14.5 hours of work waiting for a tech to call or come out. PA dispatcher and website state that they are a 24/7 company. HVAC unit has not been operating/ configured correctly since install on 2/22/2019. Managers do not respond to requests for call backs. Cant recommend this company for use.15SEP2021 UPDATE:Penguin Air Tech and Goodman Tech came out 14SEP2021 to diagnosis the system and take readings. They adjusted the blower speed also. An hours after they left the Compressor started to make loud surging noise Called the desk and talked to Nicole who submitted an urgent ticket and stated someone would call me back shortly. No one called back. Had to submit a ticket online. Tech is suppose to arrive this morning but hasnt as of yet. Highly unprofessional and unreliable.DONT USE PENGUIN AIR.

Ryan Franco was one of the best service techs I've ever dealt with. Very detail oriented and thorough. He presented us with options and wasn't too much of a salesman. We are under warranty and he fixed our thermostat same day! Great service from a great company. Thank you.

We have used Howard Air for a handful of years & have spent thousands of dollars with them as well. Honestly we were happy with their service! Then we met Matthew & our relationship started with a couple of tune ups. He was upfront about the condition & life expectancy of it as well. He didn’t try to sell me anything it didn’t need, however once I began to inquire about a new unit he was very knowledgeable about the new product line his company provides. We will be purchasing a unit in the very near future & it will be through Matthew’s guidance!

Richard Delancey was friendly, knowledgeable, diligent and professional. He took the time to thoroughly inspect all three of our units, and then presented us with informed opinions about what needed to be addressed on each. At no point did we feel like we were being sold repairs that we didn't need; rather, Richard shared findings and suggestions for us to think about after he left. My husband and I were both extremely impressed with his knowledge and customer service attitude.

Great experience from start to finish. My technician (Jimmy) arrived within a couple hours of my phone call. After running a couple tests, he found the problem and had my unit back up and running in no time. Thank you Jimmy! Also the “about your technician” text message is a great touch. I would highly recommend Penguin Air to anyone.

Tom Nicolaus the electrician was great! Main breaker failed which required SRP to pull the meter and was going to take up to 2 hours. Tom waited to get the job done the same day! Service like this is rare!

Great customer service again by Penguin Air and plumbing. Fixed a leak in my hot water heater in no time and serviceman was extremely pleasant...11.11.20I cannot say enough great things about Penguin Air and Plumbing. Fantastic customer service experience from start to finish. My AC unit stopped working and they had someone to my house within 3 hours to fix it. Jimmy and Christian the service techs were extremely knowledgeable and friendly and had the issue diagnosed and fixed right away. Thank you for your great service!!!

Excellent service. Rep was amazing

We were very pleased with penguin air! Our furnace died in the middle of January and with three little kids we needed to get some answers and get some warm air flowing quickly. Penguin was very kind, got me a same-day appointment, and they always call and give you a 30 minute notice when they will be at your home. They don't work on commission for what products you do or don't purchase so there was absolutely no pressure. Our installers Sid and Francisco were great, efficient, kind, and thorough. Thank you gentlemen for a job well-done.

We had a leak in the underground pipes a couple days ago, technician Jose did an amazing job taking that problem off our hands. He explained the process and made us feel comfortable moving forward getting it fixed at such a reasonable timely manner. Definitely calling this company again.

The tech was great. Very friendly and efficient. He figured out the problem and fixed it promptly.

Wow, we initially did a diagnostic with another (very advertised) company and found out we had to get our entire system replaced. The company that wont be named quoted us a base price that was significantly higher than what we ended up paying with Penguin Air. So glad we called Penguin air for a second opinion. Jeff our comfort consult was responsive explained the pros and cons of our options, and not pushy at all. They even provided us with a portable AC since we weren't scheduled til 3 days later after our AC went out. The techs that came to our house were also very professional and worked diligently through the day to get the job done! Will be a returning customer for all our HVAC needs. Thank you!

Jimmy was amazing. He gave me an amazing deal. He is very friendly and there for his customers willing to go above and beyond, he is very knowledgeable and knows what he is doing. Because of him I would go with this company again. This company is lucky to have him as a employee!

These guys were A+. Had my AC die Friday night and called them Sat morning, they came that afternoon. I live in AZ so it was an emergency. I ended up getting a new unit entirely as mine was very old. Prior to this I had a few AC repair people come and neither of them found the issues this guy did. My technician was way WAY better than my previous repair techs. If your AC goes bad these guys are legit. I dont have a reference point to compare price, but if you want the job done right, call this company. And I know how hard it is to trust reviews, but I'm just being honest.

Had a damaged main water line. They came out and quoted me an unbelievable 11-15 THOUSAND DOLLARS to replace the line. First of all, the four thousand dollar range is ridiculous, second is the 11-15 THOUSAND DOLLAR quote. Every other plumber and general contractor we've contacted has quoted us since 2700-3200 dollars for the job.When we balked at the price, the plumber said, and I quote, Well, we have a large overhead, so you have to pay for that. No sir, no I do not. If you're overhead is so large a 3k job is 15k, it's time to lay some people off.Be warned. You're being had if you go through them. If you need work done, go for a smaller company who's bonded/licensed/insured. These people are insane.

Really great experience! My AC was not working and I consulted a bunch of different companies before setting on Penguin Air and Plumbing. Loved it. Jimmy was great. He helped us out with exactly what we wanted, waited around patiently for us to make up our minds, didn't pressure us to spend thousands upon thousands of dollars, and was very respectful. Definitely request him.

Awesome company. They were able to get out same day and their service tech Brandon was awesome! Super knowledgeable and got our system working again in no time. When in doubt and wanting the best service possible without being hussled or upsold, choose Penguin Air. This was our first time using them and will definitely not be the last! Thanks again Brandon and the whole Penguin Air team!

I enjoyed working with you guys you guys do a professional job and I'm very pleased with you

We were contacted by Penguin Air about a $10.00 HVAC inspection. We thought we would try it. Ryan was the service technician. Penguin Air uses technology/ text to let you know the tech is on his way. Our tech Ryan, was on time, he called us & gave a 30 minutes out heads up. Much appreciated. Lots of companies say they will do this but it doesn't happen. Ryan got right to work checking, testing & answered our questions. Very efficient, personable, good communication & pleasant. Checked both units & price was as stated. Would request this service technician again. Just hope they don't mysteriously go out as others have complained about with these types of specials with various companies.

David was very knowledgeable and very prompt. He explained everything well.

We had a plumbing emergency and Penguin was able to come out same day on a Saturday. The tech Corey was great - diagnosed this situation and explained everything and was even able to refer us to someone who could help us with the septic issues that were beyond that he was able to do. I will definitely call them again whenever we need plumbing help. So glad I found them!

Guys were on time, professional and the company overall was fantastic including Mike, their sales contact. Just a great experience from beginning to end and if I could give a 6 rating I would. Call Penguin for all your HVAC needs!

I have contacted multiple companies to come and look at my air conditioners along with the duct work as it needed to be replaced... Anthony came out and did an outstanding job assessing my issues I immediately felt he was not trying to sell me on an expensive units but instead just helping my family stay cool in the arizona heat. The installation was scheduled same week and completed within the day. Comes with a great warranty. Tyler and Emilio did a phenomenal job with the install!

Nathan and Jay from penguin air and plumbing was out at our house. They provided amazing customer service. Very friendly and took the time to explain exactly what was going on and what my best options were. They also took the time to answer questions I had about future work I wanted to get done. Very fast and friendly service.

We had Justin as a tech and he was very courteous and professional. I couldn’t be happier with the service I received. Will use them again and recommend.

Jair Ramirez was professional, pleasant, and knowledgeable about the work and what could need to be repaired or replaced. Giving the estimate was not stressful, and I was fully told about the measures that will be required. I will definitely recommend to my friends and family.

Great service got the job done quickly I would definitely recommend them they came out the night before I had no AC it was really an old model and they were there the next morning installing a new one thank you guys

Jose was great! On time, very professional, knowledgeable, and very personable. He gave me confidence that he knew exactly what he was doing. I hope we get him again if/when we have a need.

Had a terrible back up happen in my house, sewage everywhere thanks to penguin plumbing and Jair Ramirez for their prompt service saved the day, he got my drains fixed and even helped clean the mess. I would definitely recommend penguin to everyone I know. I never thought I would see so much mess happen to me. These guys are awesome

Called and they came out with in a couple hours. Previous HVAC company had come out twice and couldn’t find the problem.Penquin sent Jimmy who Diagnosed the problem quickly.Excellent customer service starting with the customer service rep’s on the phone.Jimmy Suggested “ up sale services, “ like he should. But was very polite and no high pressure.I will be calling Penquin from on now.Second time I've had to call them Tech was friendly, polite and on time and did a good job. I think the labor cost to do the repair was way too high though.

Very bad experience with the large established company. Call for emergency service on Saturday 6/27 at 10:30am, was promised service, tech did not call until 7pm and asked if service was stilled wanted. It was a need, not a want. Tech did not arrive until 8pm to tell me he could not service us because he ladder broke. I was quoted $383 for a coil clean and recharge and promised Tuesday. No show or call Tuesday. I called to escalate and was told I wasn't on the schedule. They offered to put me on for Thursday and I said that was unacceptable and was promised again Wednesday AM. No show again. Finally received service Wed afternoon that did not fix the problem but cost me $500, more than quoted. Waste of time and money and I still have a broken AC.

Ok so I had problems with my AC unit and the company I usually use took forever to come out so I cancelled and looked for another company. When Penguin Air came out they took a look and told me it was a wiring problem it would be $368 I then said I would call the company that installed it he stated he could get me a discount. I then had him proceed with the repairs. He then told me that the freon was low and it would be another $250 plus recharge the system for another $300 I said I was going to talk to the people that I bought the unit from. When they came out he said it was not a low on freon issue that my system was froze up and took pictures of my unit and a video to show me exactly what was wrong. I had to leave so I communicated with this guy over the phone. My son was home to let him in and out of the house. To my amazement this gentleman did not leave a receipt for the repairs that were done and also he stated that the thermostat was wired incorrectly and that was an issue. I will not do business with this company again and I will not recommend them to anyone. I should have been given a receipt for what he actually did so I could look at it when I got home. I believe I was way overcharged for the services performed and cannot believe he did not see all the ice on the condenser.

We had Landon come out today and he was absolutely awesome! He is extremely honest and so helpful. He explained everything to us and even gave us some great pointers to protect our drains. I highly recommend him and we will definitely be calling this company if we have anymore issues!

Very prompt, polite and thorough. He did a complete plumbing check. My water heater was to old to flush (14 yrs old) without risk of breakage or leaking so that wasn’t done.Gave a quote for all possible repairs, and a maintenance program. Very nice Rep.

I made a home warranty claim and was assigned Penguin Air as my contractor. Every person I spoke to in the office (Darcy for the initial call and Kat for scheduling) were extremely friendly and professional. Once my appointment was made, I received emails and texts to advise me of my appointment window. On the day of my appointment I received an email/text stating who the service pro was coming to my house along with a photo of the service pro. I was most pleased with this. I was home for this appointment, but if my wife was home she said she'd feel better knowing who was coming to her house before they arrived.Randy Ostrov was my assigned service pro. Instantly his friendliness and professionalism was apparent. I have dealt with my fair share of AC repairmen over the years and their ego and bravado get in the way of trying explain things to a customer. Randy sold my overall opinion of Penguin Air. He was engaging, well spoken, and very easy to deal with. I was comfortable with the service I received on my units and would highly recommend Penguin Air for anyone's Air needs.Thanks Randy!

Mark was very helpful and thorough with my annual electrical tune up.

Two stars only because service technician did a good job at fixing the issue now ever 161.00 to blow dirt out a plugged water drain is really expensive no parts were needed or changed...so that was a negative. I called in the morning air was not working they said 11 Originally they would be there then it became 3 at 430 I was called and told they were running late at 830 pm I had not heard from them so I called and was given no answer as to why and at about 920 roughly a tech showed up. I paid this company 240 for a year of vip service but so far I’m not hugely impressed ....maybe the next service will be better.

My AC stopped working at about 2:00 in the morning. I called at 7:00 and they had a tech to my house by noon and he had my system running by 1:30. I couldn't be happier with the rapid response and the professionalism of the tech. Will definatly recommend and use again.

The service given was excellent.Sky was the HVAC tech who came out to take a look at why we were having a ceiling leak. When we bought the house 6 months ago we knew we would eventually need replace the 15 year old AC system, turns out it was time to replace it. Sky helped my mother navigate getting the system financed and we were scheduled to get the new system installed within 24 hours. I will update once they install the unit to reflect the grade for the installation process, but so far very content with the service received!

I had the nicest man at my home today for the first time. My technicians name is Ralph and he was excellent. I did not feel like I was being ripped off or trying to sell sell stuff that you don't really need. Thank you. He was honest, straightforward and just a very nice and professional guy! I also purchased their yearly maintenance plan and I feel really good about that! I highly recommend Penguin Air, Plumbing and Electric. I also recommend Ralph!! Thank you so much Ralph for being honest and straightforward! I really appreciate it very much!!

NEW ISSUE: July 3rd and 4th 2021. With the original issue, they gave me a year of their Penguin Plan. So they had been hounding me to use it for the maintenance of my air conditioning. So finally as summer began to heat up I decided to have them out to do the maintenance. Had a an awesome tech named Michael come out and explain one A/C system needed to be replaced and the other with his maintenance could go for another 2 years or so (at the very least another summer). So we pay 8k for our a/c to be replaced. They came out the next day which was May 29th. I thought that was great. They told me it would take 3 to 4 hours unless we run into trouble. It took them about 8 hours to complete. At one point in time one of the techs was deep in our attic yelling for one over and over. I kept asking when I saw them if everything was alright and they kept confirming it was. They promptly took the second payment (split it half the day of booking and half when they were finished) and they got out of there. They didn't teach us the New thermostat or even speak to us about barely anything about the new a/c. As it has gotten hotter and hotter this new a/c will struggle to keep temperatures steady during the day. Fast forward 4 weeks and now we have a leak from the condensation line that is destroying out ceiling (bubbling paint and dripping through in multiple areas, dripping down onto our stairs (and soaking a carpet). I checked outside to see what was up with the condensation lime and saw that the spout was facing sideways instead of down, so I assumed that this could be part of the issue as it was clearly adjusted when they did the install. I called at 9:45 pm and 11:45 pm and spoke with Patty both times said she would get a message to dispatch and someone should be calling me back soon. I stayed up until 4 am waiting for a callback. I got woken up by the dripping noise at 6:30 am on the 4th. So I called and this time spoke to Christy. She explained that they can't guarantee when on call gets back to us. This is getting more and more frustrating because my house is continuing to be destroyed by this leak and I really do not want come home or wake up and my whole ceiling be mush or falling down. I now may have to take this review everywhere else online because this is not a good representation of their 4.7 stars or as they say on the phone the home of 5 stars service. I can't just sit around and wait for this thing to fix itself or for them to get back to me. I need this fixed today and the longer they take to get back to me the more damage that is happening to my house.Original issue (truncated for room on the new issue): Called at 6 am Tuesday morning. Explained i have 2 daughters under 4 a pregnant wife and my dad who had a stroke 2 weeks ago living in the house. Explained thoroughly that both ac units were not blowing cold air. They said they will get someone out ASAP and then went on to explain that how they work is not by appointment but by tech availability and I would receive a call 30 minutes ahead of time. So when they said ASAP I thought it would be that morning or even early afternoon because of the dependents in the household. Then i got a call at 6 pm telling me we are next on the list (call was from the office not the tech). Then at 7:30 pm i get a call crom the office again telling me they have been focusing on people with no AC in the house and we will have to be pushed until tomorrow. I explained the situation very thoroughly again to her and she says none of that was in the file then proceeds to say ok well let me see what I can do to get someone out there tonight. She calls back and informs me i was next on the list (again). At 8:52 I get the call from the tech Sean. Sean was nice however, he did not doagnose both air conditioning units before coming in and getting me to sign for work to be done on one of them. At this point i needed to get the air fixed for my family's sake. So he kept pushing me to add more and more.

Great technician Efrain Zendajas...would use him again!

Vicente replaced our water heater and the shut-off valve. He was very professional and communicated to us very effectively. Even with the temperature over 105 he worked nonstop and impressed us by moving the old water heater that couldn’t be drained conventionally. I would highly recommend Penguin for any of your plumbing/ac work and would especially recommend Vicente as to what hard work and professionalism looks like!2/4/22 Plumber Jose did a fantastic job replacing water valves and repairing and upgrading plumbing in our laundry room. He was very professional and efficient.

The tech Jimmy was super friendly and professional. He called me ahead of time to let me know when he would be arriving. I also recieved his pic and info via email so I was able to feel safe that he was legit. He gave me multiple options for resolving my issues and upgrading/improving the efficiencies of my home. The repairs were done very quickly and were were back to staying cool just in time for the triple digit temps. Additional insulation in the near future will also help us save some money with energy costs. Highly recommend Jimmy and Penguin Air and Plumbing for any future AC (and Plumbing) issues. Thank you Penguin team!

Josh was prompt and professional. He pointed out some things I might need to do in the future to keep my unit running properly and explained why.I would not hesitate to recommend Josh or Penguin Air to friends.

Great experience with this company. Nathan W. was our tech and he invited me to watch him work. He explained everything along the way. As a new Penguin Air customer, this was refreshing as I could see that everything he was saying made sense because he would tell me what we were looking for before he tested a component. I have used several other companies in residential and business settings and this is truly the first company that I have trust to do my work on my home. Excellent job!

Shawn and Conner were great! My 2 little problems were bigger than I thought. They fixed me up with a new disposal and toilet. Thank you!!!!

My AC broke on one of those lovely heat advisory days you get in AZ. Penguin air was able to schedule me in for same day service. I honestly thought they were just gonna sell me a new unit, but their tech was honest and informative. He was able to fix the unit for a decent price. I will be using Penguin air for all my future AC needs!

David Rodriguez was a fantastic service Technician today during our annual HVAC Inspection. He was on-time, communicated his gameplan and intentions very well, and took the time to easily and adequately explain the repairs that needed to be made. Thank you!

Jimmy was the tech tdy and was able to diagnose the problem w my ac very quicklyand to fix the problem. He also offered me a discount and a very reasonable plan for future work. The tech who was here yesterday only replaced the thermostat and didn't investigate further when that was not the main issue.I would certainly recommend Jimmy as a great techAlso, Penguin was very good in communicating with me both w texts and phone calls. Good companyVery

Above all else Penguin gave a very fair and reasonable estimate, 1/2 the cost of what another company quoted for work that needed to be done. Technician was very professional and answered all my questions, explained everything thoroughly.

I contacted penquin to give me a price and install a steam shower unit. They were scheduled to come on a Wednesday.but did a no show then rescheduled for the next morning. Landon said you will be the first call so 700 am he showed a little before 10Then he reviewed the job and said he would have to have his boss quote itI called three times and never heard from them finally on the fourth call they transferred me to the plumbing manager. He was rude said your bathroom is expensive so I need to cover myself so use 3200.00 as the priceDon't waste your time like I did don't use them

I had a new heatpump and airhandler system installed by the professionals at Penguin Air. It started off with Jeff coming to my home to do the initial inspection, design the new system and ultimately providing a quote. The quote came in quite a bit cheaper than another competitor, so combined with Jeff's positivity, professionalism and technical know-how, I signed the agreement.The system was scheduled for installation 2 days form signing the estimate; Talk about fast! Caleb and Brian were the techs that came out to do the install. Caleb called me to give a heads up that they were on the way and arrived right on time!It was quite a difficult job, but Caleb and Brian persevered and after a 10 hour day left my home with a fully functioning system! I was very impressed by their professionalism throughout the process.Overall, Penguin Air did great work and I would not hesitate to recommend them to others or bring them back out to my home for any service or additional needs in the future! Great job.

Our AC went out in the middle of the night so I called PenguinAir. The ladies on the phone were very nice. Our technician, Nathan, looked into all possibilities and gave us the best option. He was very nice. He had to come back to deliver a room air conditioner when he found a baby bird that fell from a tree. He got his ladder out and saved the poor thing! Thanks again!

I want to Thank Daniel Lopez for coming out late in the evening to unclog my toilets. We had family over and who knows what was tossed into the toilets. Mr. Lopez was very professional and knowledgeable. He save the evening and the morning, since some family members stayed the night. Toilet working . Thank you ! Our family would have adopted him last night because he was very personal and professional. You should be proud to have a young man in your employment. If I have any issues with my plumbing, I will be sure to call Penguin Air & Plumbing.

SHAWN AND CONNER (SHAWN CONNERY) Two great guys drove all the way to Maricopa at 7pm and did a great job fixing my plumbing issues and explained everything so there were no surprises. The best part is....THEY ARE SUNS FANS!!!!

My AC went out overnight, and I noticed that the air was blowing far warmer than usual, so I called Penguin Air and they picked up my call immediately. They initially said they could have someone out to take a look late in the afternoon, but they had a technician dispatched before noon. Jimmy was amazing, identified the problem quickly, and the cold air was back in no time at all (~25mins).In terms of price, I found it reasonable given the quick response and immediate solution. I've begun a membership with them to ensure my AC is taken care of in the future.

Gino is an awesome, professional and knowledgeable plumber who recently serviced our sink issue. I highly recommend Penguin since every one of their employees that I have dealt with - past and present are reassuring and friendly. They go above and beyond.

Great service! Super fast response needed someone quick and they were here within an hour! Will definitely use them again for any service.Update. Needed a tune up so gave them a call. I was able to get an appointment quick and Josh was great!

These guys were amazing! I was quoted $1200 for evap coil cleaning by a company through my home warranty. I was told they would have to disassemble my AC unit to get to the coils A and it was a two person job. That seemed a little much. I called Penguin Air to a second opinion and was told that the top of the ac comes off and it’s a standard cleaning. I was charged $294 and the service was amazing. Anthony, Josh and Sky were absolutely awesome and I will be calling Penguin Air for any of my HVAC needs!

Used them for a repair to sewer job before, found more issues done the line they offered discounts and honored all warranty work from before too. Super friendly and very knowledgeable of there field. Worked with us on options for pricing too. Mike and Adam did a great job. Would recommend them to anyone.

The gentleman didn’t properly check the AC unit to determine the issues and instead said the entire unit needed to be replaced which was going to cost $14,000. He was asking personal questions that were none of his business. Had another company come and just said it was the compressor. Do not recommend this company!!!

AC quit working Monday evening, called Penguin because they are locally owned and had good reviews.Next Morning, Jimmy and Krishna came by. Showed me what was wrong with the unit and gave me a couple options on how they could fix it.They were done in a few hours and it's working like new.Things i liked:Penguin sent me a picture of Jimmy so i knew who was coming to the doorI asked the trainee why he chose Or Guin to work at and he said he heard they treat their employees well.I liked that they are locally owned.Guys were presentable, truck was clean.They explained what they were doing throughout the process.Had all the stuff they needed to fix the problems.Happy that i called Penguin to fix my air-conditioner .

Nathan was our technician and he was courteous of our safety concerns regarding COVID and respectful of walking through our home making sure to put on the shoe protectors. He was thorough in explaining what maintenance he was doing, making sure we knew of the performance of our ac units before and after the work was done and also explained the preventative measures we could take to help give our units a longer life span. Nathan was awesome!

Josh was very professional and extremely kind during the process. He did a thorough inspection and gave us the results of that inspection in a way that it was easy to understand. He took his time with us and made sure we had all our questions answered.

Very good experience. The technician called me beforehand to ensure I was home. I also got a text from the company with a photo of the tech and a short personal note about the tech. Sean completed the inspection in the time indicated, showed me a video of my equipment and what is needed and gave me different options with estimated costs. This was a very efficient and informative appointment.

Nathan & JD (Jason) were awesome! They spent the time to truly diagnose problems, explain in detail the issues & estimated price before beginning the repair. They tested the system several times to make sure system worked properly before leaving. Would highly recommend Penguin Air & these 2 guys specially!

UPDATE! I called to have 2 simple single handle/4 bathroom faucets replaced and was quoted $700! And I'm providing the faucets! One hour's worth of work and they want to charge $700! I have arthritis, and can't turn the nuts/valves or grip things-so I need to hire someone to do this. Absolutely outrageous! DO NOT USE THIS COMPANY. THEY OVERCHARGE.Simple kitchen sink clog. Old house with old pipes. I called and mentioned the online $45 coupon. A plumber arrived about two hours later. His initial assessment included two quotes. One was $383 and the other was for $460. I brought up the coupon again, and he said only if he could easily access the clog. The cleanout was literally on the other side of the wall of the drain. So he pulled the p-trap and ran the snake and everything was running. From the time he entered my home, work performed, clean up, pack up and taking payment was less than 45 minutes. He honored the coupon.So, with that said, hold your ground. Don't be afraid to question quotes. I have yet to meet a plumber who doesn't try to upsell you. I am satisfied with the work, actual cost and time for arrival and repair. I deducted two stars for ethics in price gouging.

I just returned from a two week vacation to find water & damage all over the rear of my garage! I started throwing towels down every where to try to soak up the water and then I called two plumbing companies who said they dealt with emergency services only to leave messages and never hearing back from neither of them! Someone told me to call Penquin because they just had some AC work done and the person said they seemed reasonable and reliable, so I called them, I spoke to the dispatcher who took my infirmation and wiyhin an hour I had a technician show up at my door. The technician's name was Joshua C who was professional, courteous and timely. He came in, got right to work and showed me where the water heater had leaked! He even wrnt so far to show me ghe damage to the sheetrock and pedestool which the water heater rested upon. After shieing me the damage, he told ne he had a restorstiln company which he could call to come access the dsmage. Not only did he call the company, but they showed up almost immediately as well. Joshua removed my water heater and left a new water heater in my garage awaitung for for the restoratiln company to repair tbe pedastool and damaged wall area. What was even better was that he took his time to expksin to me his warranty program in which the savings on the new water heater saved me the cost of the 1 year warranty and then some! Im waiting for everyone to comr bsck today to finush tbe eork but must say do far i amimpressed and completely satisfied! Ask for Joshua C!!!!

Nathan came at 8pm, just an hour after I called following my A/C system failing. I have 2 little kids so it was important that it got fixed quickly, and Nathan got it up and running!

Our technician Richard and Angelo were awesome and very professional. Both were friendly and took the time to answer all my questions. Both explained the issue with our a/c unit. I recieved a call prior to there arrival and a text message with a photo of my technician which was a nice safety feature .I highly recommend Penguin Air....

Joey Miller was our HVAC Specialist. He was professional and honest, took the time to understand our plans and budget for our home, and was super friendly with our dog! Joey was transparent throughout the process — sharing photographs and video of what he found inside our HVAC system, and making recommendations and putting together multiple quotes to allow us to have options. He clarified and answered all questions we had throughout the process. His customer service was amazing!

The last 6 weeks I have used Penquin for several projects. I called and got quotes on the 3 projects. They seemed a little high but in line with what other people were paying. I wanted to work with somebody that could do all the projects. Needless to say I am totaly disappointed in theend. I will say all of the agents were good clean and did good jobs but the final straw was they finished installing a bidet I questioned the final cost. The time it took to do this job was around 1/2 hour. $612 labor. I questioned the agent and he turned very defensive and repeating I agreed to the cost. This is true and all I wanted to know his take on this. As I finished my conversation with him I said it would be a cold day in hell before Penquin Air would step in my house.

Nathan and JD were awesome today, patient and very knowledgeable re the process. Jimmy replaced my thermostat this summer during high temps and did a great job. Completely recommend Penguin Air re service, response and pricing.

I had an issue with my outside lights and few outlets not working and called Penguin Air. They sent out technician CJ Evans who was courteous, on time and informed me what the issue was. Thankfully it was a small emergency but I was extremely satisfied with the service CJ provided and will be calling Penguin Air in the future.

Brandon was my technician. He was skilled, professional, and a great guy.We drew a diagram of the system and talked about flow, pressure, and problems discovered. Which as an engineer I enjoy.I was comfortable enough to move from tune up to service for both my systems.Great service today!Frank

Everybody was very professionals and
friendly they explain every step

We woke up this morning to find half of our house very warm! After doing some investigating, we found out one of our AC units wasn't working. We moved to town 2 years ago and have not had the need to establish a heating and air repair friend yet, but the first name that came to mind was Penguin Air & Plumbing due to word of mouth from our friends. We were past 10am calling and were told that they could get someone out same day. That alone impressed me. My husband was notified when the Tech, Sky, was on his way and that was a mere 45 minutes from our initial call in to the office. It turns out our system was shot - and Sky took my husband and showed him exactly what happened to our system. After that we agreed on the plan moving forward sitting down together and working out the details. Sky was very knowledgeable about how our home should be set up with a whole new system. We are very happy with the Customer Service we received. Can't wait to be cool again! Thanks, Penguin!

Jair Ramirez came out to work on my tankless hot water heater. He arrived 5 mins early and was very knowledgeable and professional.
I would highly recommend him and Penguin !!!

Your guys, Marcin and David, just finished up installing my new a.c. unit. They were both very professional, courteous, and friendly; couldn't ask for anything more. They left the place as clean as when they arrived. Thank you all!!Updated 9/18:Well that was regarding the install... Unfortunately the unit did not work correctly. Very disappointed with the service from Amanda who answered when I called after the installation regarding this. She sounded annoyed that I even called and proceeded to lie to me saying it was normal for the a.c. not to actually start working until 12 hrs later. ?? Like if I bought a new car and the salesman said it wont start until tomorrow though. Long week turned out to be a little longer thanks to her. I understand things happen but Amanda is the main reason I took 2 stars off of my initial 5 star rating. 24hrs later and still have to wait for a new install to fix issue. Will update further..

This company doesn’t even deserve one star but I had to in order to share my experiencewe had repair 2 single 15 Amp Arc Fault the tech show to my sister from Home depot web price for one 159.00 then left to buy the Arc fault, which 5min away from the house but back after 75minutes after several calls, after he install asked him to live the package or invoice so that to help understand what type material been install, he simply ignore and walk to his car, after 15 times several days call to the office finally able to talk manager after two weeks and schedules to meet in person to go over the invoice and the material that been install since there is no details clarification in the invoice and noting writing on the material (appears peels off except 15 Amp ) me and my sister take day off from work to meet manager, last minutes office call and say there is nothing we can do so meetings is cancel after waiting for two weeks , over the phone we trying to get help for overly charge for poor quality materials but no one's willing to help, since they already took the money they never care about customers so ever for 2, 15 Amp Arc Fault ( approximately between 15 –49 dollars price)with labor charged 523.00 no details clarification on the payment no answer for questions the worst company so ever!

Penguin AC went above and beyond. Jimmy and Francisco were absolutely amazing. I take care of my elderly mother-in-law so getting AC working was critical in the 100+ heat. Jimmy got the part ordered and installed within 24 hours. He fixed the poor work of another local AC company. Forever grateful! Forever a customer!

Jair was very very professional, polite, on time, I am very pleased with his work. He knew exactly what he was doing, I would HIGHLY recommend Penguin Air because if Jair. He was very clean, always wore his face mask, there should be more people out there like him?
Thank you ?

Kurt Lawrence did a phenomenal job rewiring my pool pump. There was a fault in the underground wiring and he was able to diagnose the problem and rewire. Super impressed with Penguin customer service, over communicated every step of the way. Also was able to do this at very short notice and very quickly. Penguin will be my defacto go-to with any major system repair. The price was very reasonable and the quality of work was incredible. Top notch company. The best contractor company I have ever worked with - super happy to have found them. Going to tell all my friends about this company and the positive experience I had with them.

We were very happy with how easy the whole process was to replace our old unit. We met with Zeb for our quote, we already had met with other reps from other a/c providers. Penguin Air & Plumbing, they beat the best quotes and gave us a better package.This was on Thursday night. Monday morning a two man crew showed up and about six hours later they were done. They were efficent professionals they cleaned up afterwards. They explained and showed me with pictures from his phone what they did. Thank you Penguin Air for doing a great job. David and Anna

My service tech Joey did an excellent job! He was knowledgeable and helpful with all questions I had. He was quick with the work and did a great job. Will use them again.

Excellent customer service! I was on my way to rescue my mom from a possible plumbing disaster when I made a quick stop at QT. Sky, the A/C technician was stopped at QT also, and I approached him about their service call rates. He confirmed my fear (she really needed a plumber ASAP), then called the office to get her an appointment. And the service call rate is much more affordable than I was expecting! I will definitely call Penguin again.

Highly recommend Penguin Plumbing specifically Dakota K. Very pleased with how responsive and knowledgeable he was. He was very transparent with the issue and was very patient with all the questions that was thrown at him. Great experience overall!

I am not happy at all with Penguin Air & Plumbing. First, I requested a quote on a new a/c and duct work. I was told the job would only take one day. I was prepared to try and work out more than one day. I received a call 3 days later saying they needed to get more measurements. I agreed and when they showed up they were there for most of the day, cutting holes in my ceiling and roof. This was on a Monday and they were to return on Thursday to do all the work. After they left and for the next two days I was having to constantly go out and clean up foam pieces from blowing off my roof putting my dogs at risk. I sent a text but never heard from the original person. I had other plans this day that were affected by them working at my house, which was supposed to just be a few measurements. They came to do the work and were there all day which was expected however, they didn't get the job completed and had to come back the next day. I work and have a life, I should be given correct information up front on how long this was going to take. The guys came back the next day to complete the job. I was then told that if they made an additional cut in my ceiling, which was in the original plans, they didn't include the drywall for that cut, only the others. I was angry and they agreed to cover the drywall. I was then told that they would call to make arrangements to do the drywall work on another day. That was two weeks ago and I have not been called. I am having trouble with this company and I am now nervous about whether I bought a good a/c or was ripped off. I am also getting the feeling they are not planning to complete the work. I do not have a good feeling about this at all.

They were so professional. I would highly recommend them

The repairman was very nice and did a great job. I was not happy that he was trying to upgrade me to follow up visits. And wouldn't repair my faucet unless I agreed to a level.I only wanted the faucet repaired. With the exception of the internal mechanism... he used existing parts. After a phone call to your office I reluctantly agreed to a charge of $260.Because he wouldn't repair otherwise.I thought that was very high for a half an hour visit.Very nice fellow just doing his job. But I feel his management put him in an awkward situation.You need to revisit your policy of upselling with very few options.

Very satisfied with my first experience. Technician was professional and very qualified

Matthew Neidich came by and checked our issues we were having with our AC and furnace. He was very thorough in his explanation of the equipment and pricing. We have used Penguin before for our commercial space and we’re very pleased with them. Matthew went above and beyond to inform us of what was being done and how they priced the equipment. I would highly recommend Matthew and Penguin.

Had a new 4 ton unit installed by Penguin recently. They showed up on time and did a great job. Several weeks later, we had an issue and called for service. Their tech Ryan Dayzie came out and handled everything to our complete satisfaction. Highly recommend this company!

While better communications would be highly recommended the technician arrived on time. He was very courteous and knowledgeable.
We will definitely use this company again.

Josh was absolutely amazing! He got us out of this AZ summer heat, after my A/C suddenly stopped working. Josh was very courteous, professional, and efficient. He explained everything thoroughly, offered fair prices, and gave me the option of a great maintenance plan that I went with. This is my forever, go to company. Thank you!

Update: This is my second time using Penguin Air and Spencer Zeb was AMAZING!!!! Truly so kind and an extremely valuable resource to Penguin Air. Honest and efficient. Will absolutely request him again.Noel is a Godsend! Extremely knowledgable, fast, honest, and kind. He took the time to help me understand everything and fixed my AC ago even better than before!!!!This company overall is a rare, good company. They have excellent customer service, arrived out to my house SO FAST and kept me updated the whole time. Will always use these guys. Thank you SO much!

Had an interesting start to the day with the ceiling in our kitchen dripping with water. It was a relatively slow drip. Wasn’t sure if it was something major like the pan dripping from the unit in the attic or something minor. We’ve had the major thing happen last year and I expected the worse.I literally called 5 other AC repair places but Penguin Air & Plumbing was the best to work with in getting someone to my house quickly, even though I was in freak out mode.Our technician Jimmy Browne came in and checked everything... inside and out. Turned out it wasn’t the worse and he worked with us to get a great maintenance plan in place. I will request that he is my technician going forward because he was professional, honest, and relatable.

The service provider was very professional and cordial. I saw the coupon for a $44 drain cleaning i was never told of the service fee of $69 as it turned out he He could not move forward with the project but I still had to pay $69 which I was not aware of. I thought it was kind of shady.

They are amazing and today was no different, amazing people. thank you

The technetium joey was extremely knowable,. He was informed me on everything he was doing and made it easy for me to understand.
He was very friendly and courteous.
I am very happy with Penguin Air.

Had a leaking irrigation backflow that looked all wonky I called Penguin and had tech Carl come and repair it. Clean work and cleans up afterwards 5 ?

This was my second time using Penguin. No wonder they're rated so highly online. They've got it down - from the initial phone call to the scheduling, updates on arrival timing, picture of who to expect and some things about him/her, and well-trained technicians. Both guys who have come out have had great manners, communicative, professional, and just plain nice humans. Plus they're not pushy or sales-y they explain the issue well. Super happy with this company.

Penguin air had remarkably efficient service. I was able to establish an account, schedule service, and complete repair within an hour. Our technician, Braddlie Hunter, was knowledgeable and polite. Not only did he repair our blown fuses, but he also discussed our options for surge protectors to prevent any further issue. We were above pleased with our service. We will definitely come back to them for any future needs and wholeheartedly recommend them to others.

Jesse did a fantastic job. We would definitely like to have him return if we need additional work. He was efficient, knowledgeable, friendly and very competent handling all our HVAC issues. He called to let us know he was on his way to the job, kept us updated with how long the repairs would take and explained some things about how best to keep our heating/cooling system functioning properly. Thanks

I called on early Sunday and they answered the phone and proceeded to schedule a Technician. If the service at my home is as good as the response to my call, well then, we will be giving another review. Stay tuned, it feels good!. They came out the next day and found the problem and because they carry parts, had my AC up and running fairly quickly.. Awesome service from Tech Anthony Hawil plus a super person

Absolutely the best, James H. was on time, even quicker than I expected. I am beyond proud they came out on a short notice and helped us with our tub issue. Will be setting up the maintenance plan as I was extremely impressed with their service from the first contact with Rose to the tech James arriving. Fast and courteous. Thank you!!!!!?

Quick response and excellent service! Customer support was friendly and arranged for a technician asap. Mike, the technician, arrived early to fix our air con. He was professional, pleasant and took time to help us understand the situation and how he was handling it. Great experience all around!

Every technician that we have had out, not because of problems but for basic tune ups, have been wonderful. Always very professional and willing to answer as many questions as possible to make sure we feel comfortable with the situation. I value their opinion and suggestions as they have never steered us wrong.

Zeb was professional and went out of his way to make sure we understood the issue and helped us understand what we could do to prevent it from reoccurring

Nathan W was amazing! Honest and upfront with prices for the new units, friendly, and was amazing at explaining everything to us in a way we were able to understand

Our technician Michael saved the day! We were having several electrical issues. He was able to troubleshoot and resolve them all the same day.Shoutout to the office staff for such a quick response to my request.So glad I picked Penguin Air, Plumbing & Electrical!

Larry Hernandez was very polite, respectful, and very knowledgeable of the work he does. He provided me with thorough information of my options and although parts to complete the job were not available, I felt pleased with the service he provided. ???Chad Nielsen had to come out following day on a Saturday and quickly got the job done. He was also very polite and respectful and thus am very pleased with his service. ?????

Had a great experience with this company. The knob in the shower in the master bathroom broke and water was leaking and pouring out. Called penguin air and they had someone out within two hours of calling The guy that came out was Eric Harms, he had great customer service and was very helpful. Will definitely use them again for future services.

Tankless water heater installed yesterday. They were not 100% prepared to start with the right equipment (no unit, wrong size extension cord) which caused delays during the day. Installers were very polite and worked hard. This morning, hot water not working. I’ve asked them to come out to fix it. I had to ask twice for them to come out immediately but no commitment on my timing yet. So, not entirely pleased yet. If I had to take another day off from the office for this …this is stressful but let’s see how it turns out.

Matt Carlberg was a great tech, very attentive and detail oriented! He came on the day and time that worked best for me! Matt came in got the job done quickly and with great quality, will definitely use penguin again. It’s hard to find people like matt in the industry these days!

Penguin Air & Plumbing is by far one of the most outstanding companies in the valley. Tony Hawil was recommended to me through my real estate agent and he has done an outstanding job. Tony was on time, prepared and so professional! He even wrote a thank you card thanking us for our business yet we felt so grateful for Tony & Penguin Air, writing a review was the least we could do! Penguin Air is definitely the way to go for all your plumbing and air conditioning services & as long as Tony’s their man, we’re clients for life! Thanks again Tony!

Contacted Penguin Air & Plumbing when I noticed a dripping pipe. Ron was there within 1.5 hours, despite the fact that it was the middle of the evening. He provided a clear assessment and estimate of the repair, and came back the next day to complete it. He was professional, and answered all of my questions, and completed the work in a timely and efficient manner for a reasonable cost. I have been quite satisified wth my experience and would definitely recommend this company to others.

Zeb was Knowledgeable and and figured out my problem fast. But to be honest. I thought I could give him the 5 star even tho he was late by 30 minutes and didn't provide the rest of the service he was suppose to perform, like clean my condenser unit. He called me 10 mintues after he suppose to arrive to let me know he was lost miles north of my house and on his way out he ask me to give him a good rating because one day was going to need a rating from him or one of them. Something like that. Kind of took me by surprise. But this is my honest rating of my service from Penguin Air. Not sure if I'd use them again personally.

Penguin Plumbing exceeded my expectations and delivered their services as advertised. I had called two other companies and they both tried to triple the cost from what they were advertising. I'm glad I found Penguin Air & Plumbing instead because they did exactly what they said they would do for a reasonable price exactly as they advertised. From my call to completion it was no more than 2.5 hours! Chad was professional and got my drain unclogged quickly without any hassles. I would definitely use them again.

Penguin Air and plumbing saved the day ! Great company to work with. Huge shout out to Jimme B. He was super quick and efficient. Got my system up and running better than new in 45 minutes.

1) Made an appointment that was initially scheduled between 10:00AM and 1:00PM, the technician didn't arrive until 2:00PM. I had to cancel my afternoon doctor appointment because of the late arrival and I couldn't get in to see my doctor until after the Independence Day holiday. The technician was supposed to come and do a tune-up. According to Penguin Air, this included the cleaning of the coils on the outdoor unit. Well, I would almost consider this to be the most important part of the tune-up and the technician actually FORGOT to do it. The technician was trying to up-sell me on services, memberships, devices, fluid changes of the compressor... you name it. Well, my A/C system wasn't having any problems whatsoever prior to the service call, I just thought I would do the best thing I should do for my system and HAVE IT MAINTAINED. Well, I find it awfully convenient that now my system is leaking fluid from my outside unit. I strongly believe this happened INCIDENTALLY because of the work that was done. I'm not saying he did it purposely, I'm saying it was because he may have done something unintentionally, but still did SOMETHING to it to make it do that. I had no leaks or any problems before the technician left. I contacted Penguin Air and they sounded like they genuinely wanted to help me, an hot went by, I followed up and spoke with the same gentlemen and he apologized and said he would get an answer promptly. I got a call back from a smart-mouthed woman who got short with me and she didn't even know or didn't pay attention to the details from the initial call I made. She finished by saying, We'll send someone out. and she hung up the phone. Another 30 minutes goes by and I get a call from a technician who then tried to turn the tables on me and basically said, our technician didn't do anything to sabotage your A/C system and tried to make me feel guilty about making that assumption, so then I clarified and said just as I did above, that he may not have done it purposely, but he did something incidentally. The technician then tried to say, I have known that technician for a long time and he is really good at his job and there is no way he did something to create a problem. I replied, Well, if he is so good, how could he forget to do the most important part of a tune-up? I feel like I'm being hosed here and they don't want to fix the problems they created. Be weary of Penguin Air... I now don't trust them as far as I could throw them. I will not be using their services again.

Have been using Penguin at my rental property and recently used them when the home warranty Air Conditioning Company couldn't fix the problem. They always do a great job and are efficient. If you own a rental, they will do everything remotely, and can be trusted to do it right.Hopefully you get Jimmy for your technician, he's very good.

All were wonderful, from the first tech that came to look at our ac system Friday to the two that did the install today, to the office personal. Thank you so much you all are awesome, and we will recommend your company to anyone and everyone. You guys were fast, courteous and very polite thank you for your hard work.

Did a awesome job responding to our breakdown by tracking down the blower motor for our older unit. Worked diligently to get it installed and was very friendly and professional. Would recommend Penguin to our family and friends. Thank you Nathan and Jason for taking care of us!

I called Penguin this morning asking about service to my air conditioning, and they said they would get someone out as soon as they could. Within an hour, they called me telling me Alonso was on his way.Alonso arrived and started looking into the issue. He quickly identified several problems which previous technicians (not from Penguin) had either missed or ignored. He was friendly, knowledgeable, and more than willing to discuss any questions I had. He laid out the repair options and gave me an honest assessment of the pros and cons for each. I very much appreciated his professionalism and expertise. If Alonso is typical of the people employed by Penguin, I will most definitely be calling them again in the future. I highly recommend them!- Jeremy

Wish there was an option for 0 stars. Horrible customer service. We had our air ducts cleaned and they made a disaster out of our house. There was debris everywhere, I mean everywhere. I've called three days in a row to speak with a manager and no one has returned my call. Don't ever use this company unless you want a mess and the worst customer service I have every experienced.UPDATE: Spoke to manager, Tonya, on Friday. She said someone would call me on Tuesday to schedule a reservice. Tuesday came and went with no phone call. Today, I called and left a message for Tonya with no call back. At this point I just want my money back and will use a company that upholds their values to quality customer service because this company DOES NOT.

From the sweet girl who first took my call and the great service from Zeb, everything was great. Great service, prompt and extremely friendly. It still surprises me they were here within a couple of hours. We are getting a new unit but they made sure our old unit was going to keep us cool over the weekend. Very happy with the whole process so far!

My experience with Penguin Air was exactly what should be perceive when you are expecting professional services. My Technician was very thorough with what my issues were, neat, and respectful. I felt his honesty and knowledge was truth and not plagiarism to up sell &/or over charge me. I highly recommend this company.

Well I initially did not give a perfect score because i did not get same day service but when Chad showed up the next day and fixed my problem i was really impressed, especially that he was very pleasant and helpful answering the many questions I had. Kudos to Chad from a happy customer. Thank you and Penguin has a customer for all my future plumbing needs.I used them again to replace my water heater..Austin was great, did the job well and was very polite and accomodating. He inpected all the plumbing and everything was complted and operational during the visit.Keep up the good work guys, thank you.

Absolutely amazing company! The process was seamless, everything from the initial quote to the installation was done professionally, courteously, and with meticulous attention. Penguin Air made us feel like their most important customer and took the time to carefully listen, and answer, all of our questions and concerns. We would highly recommend this company for any plumbing, HVAC, or electrical work needing to be done. And we are customers for life.

I just received the highest service level that anyone would like to expect. When they say 24/7, they mean it. I called 4 other local electricians and 1 got back with me that night and the other the next day. Both said they would come by the next afternoon. Josh had my home up and running in no time. His concern for my family and professionalism will be unmatched. Very fair pricing .I have already passed on 2 referrals and will be a long time customer!

Penguin Air replaced my 4 ton AC with a new unit. The install crew was professional and cleaned up completely after the install. There was some damage to the trim at the attic entrance and Penguin sent out a carpenter in a timely manner to replace and to paint the trim.There was a communication concern regarding the SRP Rebate and Penguin Air went above and beyond to address that issue to my satisfaction.

We had our A/C serviced today by our excellent penguin tech, Mike Erdbacher! He did an excellent and very thorough job. He explained issues that our unit had very well and even showed us pictures of the issues, some of which we didnt even know about until then! Overall the service was excellent! I will absolutely be reccomending Penguin Air to my friends and family after such a great and easy experience.

Our technician Austin Kaimalia fixed an emergency plumbing issue. He was beyond nice and professional. I will definitely use Penguin for all my future electrical and plumbing needs. I wrote down his name because he was someone you feel comfortable having in your home. The company is extremely lucky to have such a personable, timely and articulate employee working for them.

The technician that came was outstanding. He made suggestions for some new filters were perfect for my needs now. Also solved the problem of why my thermostat wasn’t working. I’m always happy with Penguin and today they sent their best. I’ll request Jimmy from now on.

EXCELLENT experience!! Contact with 13 or 14 Penguin Air employees during my service ... every one of them courteous, knowledgeable, worked non-stop, good to a VERY nervous small dog. Before and after photos ... HIGHLY RECOMMEND!! Thank you Tammy for doing such good research into air conditioning companies. ?????

With our new house, we began using Penguin Air & Plumbing and had called them out a couple of times and were satisfied both times. We had a water burst from piping under the sink, and it was not resolved. We were still with the problem the entire weekend. It was $607 for nothing to be resolved and I was told I needed $1,000 hydrojetting, which I initially booked for the Monday. I began questioning the whole thing, so I cancelled the hydrojet on the Sunday and called out a second opinion from a different company for that Monday, and the problem was seen and everything fixed for $200 within 15 minutes. I questioned the $607 charge since nothing was resolved at all that initial visit (I was left the same way as when I called them out!) I then chased it up again, and I was told I would receive a $367 refund. That was February 14th, and I still have not received the refund, and my emails are ignored. I just want the refund so I can move on from this experience. Do not use this company for immediate emergencies.Further update:I ultimately requested my bank to return the money that was promised to me and never given by trying to communicate with the company.I’ve been also trying to cancel the loyalty program for almost as long as the above issue (which I had to resolve ultimately through my bank as they kept asking me to call, and the voicemail box was full), and long enough another month fee came out. You see, I signed up that night of the emergency because I thought they were going to help us. Turns out they charged us $607 to NOT help us at all and left us in the same position we called them out for (unable to use sink due to clog.) Another company came out and fixed problem immediately for $200.I regretted joining the loyalty program immediately and when I emailed about the $607, I also requested that to be cancelled. I was told it would be. It NEVER WAS. I got another monthly charge. Phoning them up, I was told I had to pay $59 for cancelling before the year was up. To be rid of this ongoing company’s issue, I paid it. However, be warned. I joined under the pretense they would HELP ME THAT NIGHT which they DID NOT. They wanted me to call out an even more expensive hydrojet service next (so a little clog ultimately could have turned into $1,600++ of work) that I ultimately cancelled for a second opinion from a company who fixed issue for $200.So, they failed in helping me THAT NIGHT, so I feel furious I have to pay a loyalty program cancellation fee considering the ongoing issues with their lack of professionalism rectifying the initial problem to begin with. I joined that night under the pretense they would help me. I wasn’t helped. I was overcharged for nothing to begin with.I’ve been in contact with them right after this original “service” call out occurred. Just awful. Please avoid.

I needed to replace my 18 year old system, I decided to go with Penguin air based in part on the wonderful reviews.Unfortunately my experience was not as positive as many others.Technicians spent the majority of the day waiting for a gas furnace, which had not been delivered with the rest of the components, this despite having 9 days between accepting their quote and installation day to coordinate what was necessary.It was not made clear when hiring Penguin air for the installation that up to 3 separate appointments would be required to complete the work I agreed to.To this date, 7 weeks after installation I still have no receipts or warranty information.These and other issues have been addressed with Penguin Air to varying degrees of satisfaction.On the whole this was a very disappointing experience.

Penguin was very quick to respond when we needed our AC Unit looked at ASAP! They were able to come to our home with in 2 hours of us calling! They diagnosed the issue quickly and were able to repair it on the spot. They were professional and timely, thank you Penguin Air!

I had Penguin Air come fix my air conditioning unit when it went down. Their tech Mike E was great to work with. He was very informative of the repairs my unit needed and made the process easy. I purchased their maintenance plan and feel reassured their company will take care of me. Would highly recommend.

I had utilized the following services last month, electrical, plumbing and AC repair. We were selling our house, and as anyone knows is beyond belief stressful and expensive. We had utilized this company based upon a referral from a friend who had used them in the past. I have to say with all the repairs we did, we were so blessed to have this team of gentlemen come to our home. They were respectful, profession (yup they even wore those booties over their shoes every time they came in the door) and most importantly they got the job done right (the FIRST time!).besides having all our needs met by these wonderful gentlemen, the one thing that I really liked the most is how their appointment confirmations are set up. the day of appointment I would receive a text that had a picture of the individual and a brief personal bio. I really felt like I knew them before they even arrived! By the end of the service call I really felt like I had just made a new friend!hands down BEST company I have ever worked with, especially during the hectic time of selling a house.

The owner of the company came to our home, was very polite and extremely professional. He didn't try to sell us on anything we didn't need for the size of our home. He was very honest and it was an easy decision to make.We had a new A/C installed within two business days of the sale. Great price, great product and great installation. The installers were also very professional and extremely polite.I would highly recommend Penguin Air to anyone I know. This was one of the easiest purchases I've made in my life. Again, highly recommended.

Arrived as promised, notified me in advance so I could be home. My tech was very skilled and professional. She offered me tips on keeping my system in top shape. I would recommend Penguin Air to anyone needing their a/c system serviced or repaired.

Discovered a leak from my toilet. Requested an appointment online around 10:30pm on Monday. First available appointment showed Wednesday but I received a phone call early Tuesday morning stating someone could be out that day. James showed up in the early afternoon. Took out the old one and out in the new one. Thanks, James!

This is a follow up to my below review. I have changed my previous 1 star rating to a 5 star rating after dealing with the owner and Mike (field supervisor) and Todd (service tech). After my review, we received a night and day difference in customer care and service. They quickly remedied our emergency situation and apologized for the lack of communication from the night before. They came to our home multiple times to make sure that the issue was corrected and we received follow up from the owner regarding our visits. We are happy with the outcome of our service and the follow up that we received. As of late this afternoon, we have a new septic pump, new septic switch, new lid on our sump pump and two new valves replaced. The work was done with care and I would recommend the company after our final experience. I appreciate the follow up and believe the company deserves the high google rating it has based on the final experience. I have kept the original review below so customers who may end up experiencing a similar issue, can see how a local company who cares about its customers can remedy a bad experience. Thanks again.**I can only give a 1 star review as a 0 is not available. We called Penguin Plumbing at 6:30 pm this evening with an emergency in our septic line. We were greeted on the phone by a very nice women who was kind and considerate to our need. She scheduled a visit to come to our home immediately and were told someone would be there between 7-8pm this evening. Nobody showed... at 8:40pm, we called back, and was told a dispatcher would contact us in a few minutes to find out where the technician was... we never heard back. At 9:30pm, we called for the third time, was told the same thing, that a dispatcher would call immediately.... its now 10:20pm and we still have no contact and no technician has called. Our home is still in need and now too late to get someone out to our are from a different company. If this was during normal hours, we would have maybe received better service and care, but not all emergencies happen during normalhours... For a 24 Hour service will a lot of positive reviews.... someone has dropped the ball in a very big way.*

I have dealt with penguin air on two occasions. First , clogged toilet . Very professional and efficient got the job done the first time. Second, I had an A/C emergency. They came out assessed the problem fixed it They also called a restoration subsidiary to come assess the damage . They came out the same time Penguin did. Very amazed how everything was handled. I would recommend penguin to anyone

Amazing customer service, fast, and great work! We just bought a home in Phoenix and our water heater and AC went out within a hour of each other. They had a tech out within 2 hours and replacements completed within 24 hours! The techs were so friendly and knowledgeable. If you’re looking for quality service and quality products, this is the place to go!!!!

Mike was punctual, knowledgeable, and efficient. He took the time to evaluate what our AC unit needed including pictures of the problem and thuroughly cleaned the coils instantly relieving the issue. We have cool air again thanks to him! Also, Rose the woman I scheduled the visit with on the phone was very friendly and professional. We and our sweet pup thank you!

2.3.2021 Update:I have used Penguin for my plumbing, electrical, and HVAC work and I will never use this company again. They love to throw in special “discounts” and free service agreement, but that is because they are so much more expensive than everyone out there. Their electricians are super condescending and way overpriced. Their plumbers are extremely overpriced. I had their service agreement, so we were able to get a free quote for fixing the tree root in our plumbing. Roto-Rooter offered a free quote without a service agreement and their quote for doing the work came in thousands below Penguin. Even their cost to just flush the line (something that should be pretty standard across the board) came in at almost 2x everyone else we spoke to. To make it even worse, they try to pressure you into making a quick decision. I got a phone call almost every day asking if they could start and they always said “I can fit you in tomorrow, but after that we are all booked for two months.” Next week, they said the same thing. Last week our AC went out. Had them give us a quote. We got 3 options from them, all were low end models, but they were going to throw in 2k and a 10% discount since they just had to rewire the entire unit (they also said our ducts were all completely undersized and needed replacing, without ever stepping foot into the attic to look at them). We got a quote from another well known company. He give us two options, both were well known good quality brands, with higher performance ratings, for about 3k less than Penguin WITH all of their “discounts.” This company is a scam and definitely not worth the money.Note: My high opinion of Nathan and JD still stands, though I think they need to find a better company.Old:Nathan and JD were extremely helpful in getting our AC back up and running after it unexpectedly stopped working while we were moving in to the new house.

We called Penguin air as they were a referral from our realtor. The service call was handled in a professional manner. However the extremely high mark up on items replaced like the capacitor that was replaced and cost $300 from Penguin and about $15 on the web and the fuse that was replaced which cost $200 from Penguin and about $11 online I was otherwise fine with having been gouged. However the initial greed was not enough for them and they somehow decided that I had signed up for further ongoing gouging with a $40 / month recurring charge. I called them 2 times to ask them to cancel this service which I did not knowingly sign up for and after the 2nd charge on my credit card decided I was done asking them to do the right thing. I will not be using their services again due to their questionable business tactics, lack of ability to do what they said they would do and tremendously high mark up prices.

Once again Penguin Air and Plumbing came to our rescue! I am very pleased with the level of service we received yesterday when out AC stopped blowing cold air! Francisco was very knowledgeable and took the time to thoroughly explain to us what was going on with our unit and how we could not only improve the effectiveness of our unit but also lower our electric bill!!! Thank you Penguin Air as well as Francisco for your excellent customer service and help!!

I was very impressed by the service I received Tuesday. Joshua could not have been any nicer and explained everything to me in a way I could understand. The quick service was wonderful with having a new ac unit being installed Wednesday. Also I appreciated the picture and bio on Joshua. I felt like I already knew him. Thanks again for the great service

They were amazing! The call was made late at night (9p on the Friday of a three day weekend!). They communicated that the plumber was at another job and my house was next. He called me on his way to let me know he needed gas and would be late - I love communication so that was awesome. Seth explained to me everything he was doing, even when he had to call the property owner and explain what was going on at 1am! He got the problem fixed for me- completely fixed! even after I said I would be content with water not spraying all over my bathroom for the night and finished up at 2am. He even got the shop vac out so I didn’t have to keep using towels to dry up all of the water everywhere. Seth was professional, nice and good humored even at 2am! Thank you so much!

I would give this business five stars if it didn’t take the third guy to figure out what was wrong with my AC unit. But he did and I appreciate it. Apparently third time’s the charm. Just wish I got the third one the first time then everything will be good to go in on its way. Either way the problem was found and I just hope it doesn’t take too long to fix the problem they seem pretty responsive and attentive to their customers.

I have called on Penguin Air & Plumbing for the last 3 years and I’m amazed that every single time I have needed them they FAR exceed my expectations. Their professionalism, service, prompt response, knowledge and attention to detail is far superior to other service providers. One example of their exceptional service was tonight, a Friday night in the middle of summer when my family and I came home to find our AC unit not working. I called their number expecting to leave a message in hopes of getting an appt first thing Saturday morning. But to my surprise they answered and even at 9:00pm, they scheduled a technician to come get it back up and running as part of their normal service they provide. Ryan Franco was my service technician and he was very professional, personable, very thorough in explaining what the issues were and what the plan would be. Never in any of my experiences with this company have I ever felt that they were upselling me or telling me I needed something that I didn’t. Sadly I’ve had that situation from other AC companies I’ve used previously. I have recommended Penguin Air to multiple people during these past 3 years and highly recommend them to anyone looking to utilize their services.Will, the company owner has built an amazing team and formed one of the most well respected companies in a service industry. As a business owner myself, I am always impressed with companies who continue to excel year after year and who have employees that are so passionate about what they do. Thanks for all you do and have done for myself and my family. ❤️

We had to have a Technician to come out and look at our a/c which was not putting out cool air.Nate came out promptly and he explained to us what happened. We learned how to take care of our unit and enjoyed the cool air a while later. We can only praise Penguin and Nate for their speedy service. Thank you again.Tom and Lona Lashley

My tech Josh was awesome! He showed up when he said he would, completed the evaluation in a timely manner & then explained the issues with my unit in a way I could understand. He presented me with a few different options & completed the job with a smile. I asked him to be my tech for the rest of my service contract. I would reccomend you guys to my friends.

I was very impressed by the service we had received from this company. All wonderful-- from the initial phone consultation to the service by Jimmy! Friendly, professional, knowledgeable, on-time, efficient, helpful! Thank you, Penguin Air, for your reliable service! Would recommend to my family and friends!

I'm very impressed with the level of service Nathan and Terrill provided. Having switched from another vendor, I found it refreshing working with both of them. They did an excellent job explaining everything and making me aware of the potential issues with my equipment. They were also very friendly and took the time to explain everything clearly so I could make informed decisions.

I have been using Penguin for about a year now and I’m very satisfied with just about every person I have come in contact with. Today was just an annual inspection of the Tstat which took only a few moments, but the service I have also entitles me to have them change/check the batteries in all the Home’s Carbon Monoxide and smoke detectors, cleaning of the air duct, electrical cap off if necessary, etc.. I’m having that done at a later date, but I’m sure it will be done with as much professionalism that anyone can ask for.Update: 9/10/20Today was another annual inspection. Our HVAC specialist was Jason. He did an absolutely awesome job and was a perfect gentleman. Some other technicians I will not name have been underwhelming honestly, but today my faith in penguin has been restored. Rest assured if you get a good lookin guy named Jason as your technician, the job will be done right.

Came home on a Saturday night and found the emergency condensation line pouring. Called Penguin our go to and they offered to send someone out immediately. Since it was not an emergency I had them send out a technician Sunday morning. When Alonzo our tech got here he was on time to his estimate, he was a very professional and knowledgeable technician that not only completed the job but took time to give me knowledge on our system and how it works. I was referred to Penguin from my neighbor and it was the best recommendation ever. So far both technicians that have been out to the house Alonzo and Anthony have been top notch. I run a service business and hats off to the person who hires this type of exemplary employee as I know it’s hard to find great employees who take the kind of pride that these gentlemen do.

Terry Stone was our technician. Our air went out at about 11:30 or 12:00 at night and my husband was flipping out. I started calling around and it was the most frustrating part of the whole experience. Every company wanted to take down ALL of my information. Name, address, email, phone number, social security number. Just kidding, about the SSN but seriously, it was so annoying. My husband is cursing up a storm in the background and you want my email address? I'm tired, I have to work in the morning, my husband has to get up in three hours... just tell me if you have a tech available and when they will be able to come out! But no, no one was able to give me an estimated time except a couple, which gave me like a six hour time frame, 4 hours from now. No thanks. Then I reached Penguin Air. The lady that answered the phone was calm and extremely polite. She answered my questions without giving me the run around. She let me know exactly when a technician would be available and how much it would cost for the site visit. She THEN collected my information. She maintained her composure through my breakdown and I ended up apologizing for being so frustrated and thanked her for helping me as much as she did. She really was wonderful. Our tech called 30 minutes prior to coming out and was quick, polite, and knowledgeable. He even applied a coupon that they currently had. I cannot express enough how grateful I am to this company. When your AC goes out, call this company. No matter what time. I'm actually pretty sure our tech got out of bed in Buckeye and drove all the way to Gilbert in a monsoon for our service. This is a company that truly cares.

Great experience. Our service technician, Matt, came the same day that we called, even during the unusual heat wave that was gripping the area. He was friendly, polite, professional, and knowledgeable while explaining and showing us what he was doing to diagnose and rectify our A/C problem. My husband and I were really impressed by Penguin Air and Plumbing's policy to email a short bio and photo of the technician who would be arriving for the service call. All in all, 5 star rating.

My hvac went out and I called 3 HVAC companies and Jimmy and Jose were amazing. They came in and were respectful and knowledge and made this purchase easy. They answered all my questions and reviewed everything. They put together 4 different quotes. Very happy with their service. The installation crew were equally amazing. I can only one name, Caleb and the crew got everything done efficiently, and they finished in a timely manner. A great company.

Fernando and Edgar were a great team, very hard working and great installation. My install took a long time in very tight space, and they did an excellent job, very professional. John also explained in detail all my options, and answered my many questions. They are taking care of the repair work needed as well from the initial failure. I would highly recommend this company and team!

Nate and JD are rock stars. I had an issue with a blower motor on one my units. They tracked down the special part and installed it quickly and cleanly. I'm now up and running in my nice cool AC. Customer service was top notch and transparent. I would recommend them to my friends and family. You should too. Thanks guys!!

Great experience! Our son bought a house and we came to help make sure things were in order. Found the HVAC wasn’t working. The service was excellent and our Tech, Joey even called our son to go over the repairs! HVAC is working now. Highly recommend Penguin.

EDIT 1/11/20: Had a great experience with them for HVAC repair. Not so much for Plumbing. Called them again for a water heater that was tripping the circuit breaker. They charged me for someone to come out, and I was quoted 800 for a water heater repair, 1600 to replace altogether. They also turned off the valve without telling me. Called another plumbing company, they sent someone out for FREE, and said there was no problem with the unit and that the issue was electrical, but my issue might've been a one off scenario. So far, after turning everything back on, it's working fine. Long story short I was almost RIPPED OFF by Penguin.ORIGINAL: Absolutely amazing from start to finish. My tech, Jimmy, was amazing. AC unexpectedly broke around evening time, when the interior of my house went up to 90. I called several places and Penguin was the only one who could come out the same night. They told me they'd come out around 10pm, but to my surprise I got a 30 minute courtesy call around 7pm. This was maybe 1 or 2 hours after I originally called? Jimmy was extremely professional and courteous, and he fixed our issue in no time. He was honest and pleasant. Everyone I talked to on the phone was also pleasant and understanding. There was virtually no hold time. I can't recommend Penguin (and thank their workers) enough, these guys are gonna be my new go-to.

The 5 star rating is exclusively for Ron, the amazing & helpful gentleman that came out to our home. He worked very hard on the hottest day of the year to try to ascertain why the 2nd bathroom was clogged. I'm not sure if he ever figured out how or why, but he did finally manage to get the job done.6 hours, another gentleman who joined him several hours into it, gave me the news: huge leak in the main pipe under the home, cannot use plumbing, house shut down, $6,000 to fix please. ???After discussing with my boyfriend, he felt like it couldn't possibly be possible! $6,000??So down we went, he & I, and voila, he reconfigured & repaired that leak in less than 3 hours! While we were down there, we discovered another break that was repaired in less than an hour. Can you imagine what that would have added to the estimate?? IF they had found it, I probably wouldn't have gotten off under 10 K!So, boyfriend, me, 4 hours, Home Depot, $350 in parts, $150 dinner for a job well done!Total-$500 vs $6,000+++You be the judge ?

The Penguin Plumbing and Air experience is phenomenal! I love how you can see where your technician is and gain accurate perspective on eta with the follow up call and integrated tracker you really know what to expect. This is even more valuable when things are leaking. The staff is how excellence is achieved, and they leverage technology to present solutions real time. Todd G is the most honest and skilled technician I have experienced. Based off of my recent experience I will only be calling Penguin for any and all A/C and plumbing needs for any of my properties in the Phoenix Valley. It is so important to have confidence in your service partner and I have 1,000% confidence in the Penguin Team! Thanks so very much Todd and Team Penguin!!

Amazing installation. The 2 guys, Jay and Fernando, were extremely courteous, kind, polite and very efficient doing our install. The entire experience from start to finish in installing our brand new AC unit was more than worth it. We had one of the owners come out for the quote and we had no pushing, honesty and up front about everything. They gave us the quote, we agreed and the install was only a mere few days later. The team was early, very clean and if I could give more than 5 stars, I would. Thanks Penguin for the amazing experience in replacing our AC unit!

I use the plumbing services and Efrain Zendejas was extremely professional and knowledgeable about my plumbing issues along with providing excellent customer service.

Jair responded to a blown copper line in my backyard that came from my kitchen to serve irrigation. He respectfully looked for other options but we had to chip away a little stucco on the house which I had already planned on. The final installation was much better than what I had before, I am very happy with the service.

This was a great experience. Everyone was pleasant and professional. Our AC went out at bedtime, I called early in the morning, and within a few hours, we were cool again! Jimmy was a great tech and we will definitely call Penguin with any future needs
Thanks Jimmy!

Penguin has been exceptional in doing maintenance and repair tasks in a pandemic safe manner. Their service personnel are thorough and do not push unneeded work. Quotes are prompt and competitive. I have been very satisfied with their service.

Amazing! I can’t say enough great things about Penguin Air and our technician Jimmy Browne. Our A/C decided to go out at 9pm on a Sunday night. The dispatcher was very professional and had someone out within 1 hour. Jimmy inspected the unit and found the problem right away, got the part installed and even found a burnt wire that was a fire hazard. The price was very reasonable and we will definitely be using Penguin again - and requesting Jimmy.

after having many employees coming for warranty service, this last service person was able to make the unit work the way i thought it should, it is very quiet and a lot more responsive to either the cold or heat mode. We have always had a problem with the air scrubber not working and having tubes blown out. We are waiting for the company to move the location of the scrubber and a replacement tube installed. If you look at our record, we purchased everything you offer and had a lot of problems resolving many issues. I believe this rep. was named justin. In the future i would like to request that individual do all service work if possible. THANK YOU

I recommend Penguin Air and Plumbing, they are always courteous and comprehensive. Our tech Nate was very professional, informative, and in no way hassling. He maintainenced our AC to the upmost possible but still was honest about our eventual replacements. Overall 10/10!

The technician tried to upsell me for hundreds of dollars on a system that is functioning fine, but didn't bother to tell me about the repair he recommended. I would definitely find a different company!!!

This was my first time using Penguin Air and my experience was amazing! They promptly called me back after leaving a message very early in the morning with the answering service and by 9:00 am there was a service technician at my home and by 9:15 am I had a working AC unit. Sky was my service tech and he was awesome! He was so polite and knowledge, he explained what the problem was as well as made some suggestions for ongoing maintenance to prevent future issues. We will be a Penguin Air customer for life!!

Our service technician, Justin was amazing. He was courteous, professionally and extremely knowledgeable. I would recommend Penguin for your job.

Michael came out today to diagnose our electrical issue and he was initially stumped. But after further inspection, he was able to resolve our problem that we have been dealing with for years! He even gave us great suggestions for some other problem areas in our house that would help us a lot!Penguin is always professional, responsive, and affordable!! I also love that they send a text message and a phone call ahead of time too so you know exactly when to expect them. We will be Penguin customers for life!

Great service and did a great job mike came out and looked over everything was honest and did great work. Happy my kitchen has new upgraded outlets and a reconditioned breaker box. Thank you penguin and thank you mike great work I will be using you in the future :)

Always professional! Happy with everything they have done. And if I’m not they fix it right away and without question. Hats off to Jenni! She was so nice and even had a treat for our dog with her! Now that’s awesome!!! Love Penguin Air. Will always use and recommend!

I am student at RSI (The Refrigeration School) and was looking for a reputable company to put my new skills to the test and work around my school schedule. There was a company named Penguin Air and Plumbing coming in class to speak to us all and I found myself asking a lot of questions and Jay, the General Manager answered every question proudly and certainly with his head held High, you could tell he was very happy there. The next day I went to Penguin Air and applied for a Service Technician position. I am currently a new employee at Penguin Air and plumbing, and I would like to appreciate all of Penguins staff for making me feel right at home. I especially want to thank and appreciate Zeb For training me and helping me provide 5 star service.

We had an issue with our ac. Penguin was prompt to respond. We ended up replacing our unit. Penguin worked with our schedules, they were prompt, professional, knowledgeable and all around great. From our first interaction, to calling the office with questions, to follow up to ensure everything was working up to standard. We are very happy with our experience! Great company!!

Used them a few years ago and they were absolutely fantastic. Best experience you could possibly have. This time, worst experience you could ever have. I had to spend a lot of my personal time overseeing what needed to be done and calling them to get it done. Customer service manager is just out right rude and could care less about a person as customer. Wrote CEO complaining and never heard a word. Would not hire them!

Nate was super kind! He showed up and answered all my questions. He even got on the phone to talk to my dad to tell him what was going on with my unit. He helped me out in every way that he could and was quick to fix our AC unit. I definitely recommend him to anyone.

Quality of work was acceptable however the technician called to confirm appointment the previous day and then showed up 3.5 hours late.Pricing was a joke. Told a price for a comprehensive fix, scope of work was reduced considerably, repair took 45 minutes but still charged $476.00. When asked about cost compared to what was proposed, told sorry we have a flat rate pricing model.I would not use again or recommend to anyone I know.

Do not get a service plan! We have one and you are not a priority when it comes time for them to come service your A/C. People calling in with problems bump your appointment time until it's too late and they ask you to reschedule. I waited 9 hours for them today and like clockwork, got the text saying that it was late and asking is there another day we could reschedule for. It sounds like business 101 to me but if you are so busy during the summer months that you can't service all your scheduled appointments, you need more staff. REVISED: I am highly disappointed in the owners response to my review. They've completely missed the point! To try to shift focus from their complete disregard for my appointment over to, this customers appointment wasn't as important as whatever emergencies that we blew him off for anyway is shameful! Additionally, I would not have even agreed to wait around all day on my next day off for the technician if I hadn't had concerns with my HVAC unit. They want to make it sound like it all worked out in my favor. Ridiculous! The owners response missed the mark by miles. It should have simply said, our apologies for your inconvenience. They have still never even reached out after our repairs the tech did to to see if we were satisfied now, they only responded to my review to try to shift focus and downplay their horrible customer service.

Penguin Air was the best when we needed help with our NEST thermostat. They diagnosed the problem and assisted with the NEST warranty process. While they were at the house we had our annual A/C inspection done. The technician was personable, professional, knowledgeable and quick. I absolutely will recommend Penguin Air to my family & friends.

Brandon Key with Penguin Air & Plumbing was knowledgeable and patient in explaining about my ac unit. Quick and efficient service. Honest and looks out for the customer’s best interest! So much so that I signed up for a 5 year service plan! Thank you!!

The service tech, Alonzo Marquez ,was very friendly and knowledgeable. He was able to explain clearly how our system worked and some future adjustments that would be beneficial in cooling the house. He wasn't rushed and helped us understand the units general maintenance issues. Thanks so much!

Justin Munos responded to our HAVC service call, he was professional and clearly very knowledgable. He took the time to listen to our HVAC unit issues and once he diagnosed the problem he described the work in detail before proceeding. We couldn't be happier with the service and the end result. We'll definitely be requesting Justin when calling for service the next time.

I had been without my A/C for 5 days and got the runaround from some other major companys like George Brazil. I contacted Penguin Air and spoke to Alonzo who assured me they could fit me in the schedule the very next day and make sure it was up and working. The Technician Jimmy showed up on time, was friendly, and had my air running in an hour. They came through for me when I was desperate for help. Kudos to both of them and Penguin Air. I will definitely be recommending them to others.

It has been two years since my unit was installed - the installation process was a very bad experience - it took several days before Penguin Air sent out its best tech to correct multiple issues - I was told it was a good learning experience for the other techs - unfortunately I did not pay thousands of dollars to train a tech. Unit still shudders when turning off. Unit was serviced yesterday - tech was very aggressive on trying to sell me an air purifier for $2000 because I had a dust problem in my home. The he cleaned my unit by flooding water over my exterior carpet and furniture. Couldn't be more unhappy.

Had some issues with with my AC so I called Penguin to get a service/inspection scheduled. Sam answered who was as nice as could be with a happy tone throughout the whole call! When the tech (Josh) came out he explained all of my options thoroughly so I could contemplate how I would like to proceed. Overall I couldn’t ask for better customer service!

We had our water heater replaced by Penguin Air and it was a delightful and pain free experience! Their office staff was kind and responsive, sending out a technician the same day to provide an estimate. Big shout out to our assigned technician James Hargrove, who was extremely professional and informative and what we needed to do!

This was my first time calling and have to tell you from the rep on the phone Carmela , Josh online and my service technician Alonso, it was very pleasant and professional all around. He called and arrived when he said he would. Once he was here he took time to explain and show me what he was doing. I would recommend Penguin Air to friends and family.

I'm a GENERAL CONTRACTOR! These guys are great!OUTSTANDING SERVICE & SUPPORT!Jose took a lot of time and explained in detail all the features and benefits of my plumbing/water system. LIke changing the oil and filter in a car, good maintenance is key to a long-lasting and stress-free water system....Jose showed me where we had over 90 PSI at the water meter (norm is 40-50 PSI) and he installed a new reducer valve (think lowering your blood pressure)! He then replaced ALL the water valves and hoses (all 13 of them) with new, and he did it ON THE COPPER PIPE (no cutting corners). He then showed me the milky color of my water explaining calcium buildup and potential hazards if not addressed. I've seen $250,000.00 water-damaged houses and claims. It sucks! So by spending short money now, I've potentially saved tens-of-thousands in the long run! And I'll sleep well at night!Bob J.VETSBUILT CONTRACTING - CAREFREE AZ.

The installers Caleb and Brian showed up on time and ready to go to work. They were great! Unfortunately, they were the only ones who were competent. When the salesman showed up, he did not take a look at our breakers or our ductwork. He did not tell us the size of our existing unit and ordered a 3 ton. On the day of the installation, the warehouse failed to drop off the A coil. First delay. Then they didn't have a special-order adapter to utilize our current breakers and wire, so they had to call out an electrician. This electrician left the drywall open and scratched up my brand new washer in the process of working. He also failed to clean up his mess. 3 months in there are still open holes in my walls that Penguin Air has not fixed, even though they promised to come out. It turns out, my old unit was a 4 ton and my brand spanking new unit runs constantly and so far this year averages 87 degrees. It is worse than my old unit. I paid over $8,000 dollars to be miserable in my own home. If they would have priced a ductwork repair and added that to the estimate, I might be a happy customer right now. Unprofessional and incompetent salesmen, warehouse staff, and auxiliary crafts made this a pretty miserable experience.

Called on Saturday, sent Josh out on Sunday. Josh was very professional, was able to diagnose the ac problem, get it repaired quickly. Very thankful for Penguin air's fast response and sending a very qualified technician, he represented the company very well. Will definitely call again if the need arises.

My tech was jimmy, he was great. I have trouble trusting any company but he seemed cool when it came to what needed to be repaired. He was very friendly and knew EXACTLY what he was doing. I dont like giving 5 stars but penguin i guess earned it. Im selling my home and i need to make sure everything passes inspection. Hopefully i can call them if anything HVAC doesn't pass. Good job jimmy.

Henry did a great job in explaining to me what part was needed to be replaced in my unit. He was respectful, helpful, and quick.

Michael was very professional and persistent on making sure we were satisfied with the work. We kept having a fuse blow and he figured out it was our microwave plug that was causing the problem. He actually went above and beyond and removed the overhead microwave for us so that it would be convenient to install and new one. I would recommend Michael as your service man.

Jimmy is awesome, very knowledgeable and helpful. The quotes are a little more pricey than others but I feel like they are representative of the quality of work and service that you get. Recommend for those that are more concerned with the highend service than the dollar value. They also offer financing option, to help mitigate up front cost.

I had the pleasure of having Matthew Neidich come to my home to have my A/C units checked out. I had specifically requested Matthew after reading one glowing review after another and I was not disappointed! He was professional, thorough and friendly! He went over all work needed, showed me pics of everything so I could see what needed to be done and then after the job was complete what was done. The poor guy had to step over a gaggle of kids and dogs and did so with a smile on his face. The pricing was fair and the job was done same day no issues at all. I highly recommend using both Penguin Air and Matthew for your A/C needs! ?

Don’t be fooled by their advertised low prices. I saw an ad for a simple $49 snake job, they called (about 5 hours after the initial call) saying it would be $69, and ended up billing us close to $400 when completed. They didn’t fix anything, my toilet still won’t flush. They came ill-prepared; self-admittedly came without the proper tools. Don’t give these guys your money. There plenty of places that will come sooner. I would have left one star, but the receptionist Rose followed up on her end and was lovely to work with.

At first I was worried since I didn't hear back right away - I called at 3:30am lol - so I called again at 6 and within 2 hours I had a fantastic tech at my door. Prior to, the company emailed and text the picture of the tech with what to expect on this service call. Sky ( his name ) called shortly after and was there as promised. He was honest, fair, efficient, nice, knowledgeable and also educated me on my ac unit. I called 5 other companies and Penguin Air was the only one that followed through in this urgent (on a holiday) situation. I am very grateful and without a doubt will refer and use them again myself for any service that they may offer. If you can ask for Sky - I highly recommend him for good quality service.

Penguin Air came out for a free quote during my recent home buying process. Many companies wanted to charge me for the visit and some wouldn't even bother with me since I was not the seller, I was the buyer. Jimmy went above and beyond to take a look at what the problem was and quickly provided me with a quote. I am thankful for this great company with awesome customer service. They really seem like they care about their customers and that is hard to find!

A/C quit working called Penguin Air in the morning and within hours they arrived and immediately found the problem. Justin ,the tech was professional, courteous and explained the problem. They have earned my business. Would highly recommend Penguin Air.

Some of their guys were great but I had one that I'm pretty sure was on some type of amphetamine and I had another guy come in just to do the standard HVAC maintenance but he Left a pool of water on my floor at each of my AC intake vents and left his booties at my door. Every time they were here they tried to sell me on something I didn't need and even with the discount they were overpriced compared to the other companies that came and gave me offers

Ryan did an outstanding job of diagnosing our AC unit’s issue and was extremely knowledgeable and helpful in quickly getting our family’s home cooled back down! He is an honest and reputable technician that you can trust to take care of your AC needs.

Awesome tech service, professional, clean and the cost was affordable to relight and check our hot water heater. Called several other plumbers who were referred by Southwest Gas who were unprofessional and high cost. My brother referred us and we saw it on tv. Great referral

Had my first visit with Penguin Plumbing and very satisfied! Eric did a great job with explaining all steps and numbers. No pressure for anything like other companies. He was helpful in tips for keeping my AC running efficiently. I definitely recommend

Had a great experience with Penguin Air this weekend.Our technician, Josh Heinhold, called ahead to let us know he was on his way. Once Josh arrived he was knowledgeable, professional, & helpful.Very pleased with the service we received from Josh & Penguin Air.- Matt Leonard Phoenix, AZ

This review has been updated from 1-star to 5-stars. Originally, the company's technician misdiagnosed the issue (now fixed by Penguin Air), and the electrician they sent out tried to bamboozle my wife into unnecessary repairs (he has been fired by Penguin Air).The company reached out to me of their own accord in response to my review. Penguin Air then did everything they could to remedy each and every one of my complaints. In fact, the company did far more than I expected them to. Everyone makes mistakes, but not everyone remedies their mistakes like this company has for me.The company's followup work was impeccable, and I feel comfortable recommending them to anyone who needs HVAC repairs.