Best Heater Problems in Phoenix AZ

I rarely leave a review, good or bad. But...Through no fault of his own, Johnny came back three times in order to install a kitchen faucet that would work correctly. The company that we bought our faucet from had a lifetime warranty, so just put a replacement in and no problems, right?Wrong! The manufacturer cut costs by changing the inner parts which changed the turning circumference of this model.The first time here, Johnny was on time- early actually- professional and ready to immediately get to work. When he discovered the new faucet’s mechanisms would no longer work, he recommended that I contact the company, explain what he patiently demonstrated to me to be the issue, and request that they offer a different style that would rectify the issue.Johnny said that since it wasn’t my fault that this model no longer would work, he was willing to come back and reinstall the next replacement faucet for no charge.Unfortunately, the rep from the manufacturer neither understood my request, and refused to send a different model believing that the one I received was simply defective and the quality was still superior.The second time, Johnny came out with George and was surprised to hear why the same improper faucet was delivered. But, as he had promised, the two of them got to work. Only this time, they went only far enough to be sure this one would turn properly. It didn’t! As he’d known, Johnny said the hex nut design was changed and would never turn properly for our double sink. I called the company immediately with the two of them here. Going above and beyond, he stayed and guided me through the conversation with another rep in the Dominican Republic in order to get them to send a proper style or model in the same price range. Obviously, with George and Johnny listening to the call, Johnny was becoming aware of my frustrations.Johnny graciously offered to speak personnelly to this rep in hopes that he would understand a plumber better than a woman. (Cultural differences as well as language barriers were a big obstacle.) This phone call was dragged out numerous times for clarification and approval from a higher authority in the company. This time spent on the call, was costing Custom Plumbing valuable time, as well as mine.Finally, the company agreed to send what Johnny had requested in the first place. His calm, professional and patient voice no doubt was a major factor in getting this cooperation. The problem was, we would once again, need to wait for the next replacement to arrive, then have Johnny return again to install.As usual, Johnny came on time, professionally prepared to get the job done as quickly as possible. He’s been here so often that our dog, Thorn, greeted him like an old friend! Since Johnny had thoroughly taught me what to look for, I did my extensive research so I knew that I would undoubtedly order a style that would work. And the third time, it worked!I understand that their motto is complete satisfaction, which we finally acquired, but Custom Plumbing couldn’t keep coming back for free. They were very accommodating by charging me a reasonable service charge instead of the standard full fees most other companies may have.I can’t tell you how much Johnny‘s professionalism, as well as his friendly demeanor, kept me calm during a domino effect of blunders by the manufacturer.We are preparing to start more home improvements and I’m so glad that I know Johnny will be returning to do an exceptional job once again. And again, as long as we need an honest plumber!Thank you, Johnny!!!

Wyman Plumbing came out at no charge to trouble shoot our plumbing problem. Once we received the needed parts, they fixed the problem. Everything works like new!

Derek was very helpful and educated me on some plumbing items that I was not aware of. He did a thorough I section of my plumbing that Brewers installed in my home build and flushed my water heater. He was great with my dogs and did a great job. Will definitely use them for future items.

Dwayne was professional and polite. His knowledge and experience was evident when he was able to succeed where others had been less successful. FIVE STARS.

Cameron was very professional, very knowledgeable, and efficient. He installed a kitchen sink faucet, cleaned up everything around it, and helped inform me about how to adjust certain aspects

Would recomend, something went wrong and they made it right, right away. Thank you

Excellent service from Andrew and Michael, thanks guys!!

Job well done in a timely manner, genuine energy with Anthony and his colleague. Repaired our leaking hose bib at a low cost.

I’m so pleased I called Simon for a plumbing repair! He diagnosed a problem, explained it to us, and completed the work efficiently. He has an admirable work ethic. Was on time, polite, and cleaned the area before he left. I am a highly satisfied customer. Strongly recommend!

We became acquainted with Alan when he came to our home to finish the plumbing in a stalled Master Bath remodel. His work included replumbing an incorrectly installed diverter valve, as well as installing the trim kits for the shower and setting a free standing tub. He was also able to resolve two other scenarios where we were having issues with new faucets. He is highly knowledgeable, professional and skilled, as well as

very personable. What a great experience, made even more so by Alan's willingness to diagnose and work towards resolution of all of our outstanding issues. Throughout the process, Alan was meticulous in his care of our home, wearing shoe covers and constantly monitoring and protecting against the water and debris that naturally occurs during this type of work. Highly recommended! Thank you so much, Alan, we will start with you next time!

Justin and Tanner were awesome and quick!

Yeah, thank you Pruitt Plg & Brent...

Highly recommend Rico and crew 1. A very polite and professional group of gentlemen. They did a complete reline of our waste line. Thanks!

We have noticed a hot spot on the floor and we are worried about the slab leaking and give Smiley pluming a call and he showed up the same day and after he carefully inspected it and I was told their were no leaks, just caused by the recirculation pump running 24/7 and he explained how to set the timer for it so it runs only when we need it.

He is does the job professionally and he is also friendly and I highly recommend him.

David is a great worker. Very nice, very informative. Recommend his services to anyone needing AC help.

Excellent service very responsive and knowledgeable taught me alot many plumbers haven't helped me understand my plumbing issues love these guys! Only people I will ever trust with my plumbing issues and future properties

Don’t trust these guys. I had a plumbing leak a while back and they came to repair it. They ended up tearing apart two rooms in my house. Then recommended a restoration company that is owned by the same people to repair the damage. They charged my insurance an obscene amount, and while dealing with my insurance for payment they tried to strong arm me by filing a lien against my house. They waited to inform me of all of this while I was on vacation . When trying to resolve any issues with my insurance they were rude and unhelpful. I have never had such a poor experience dealing with a service provider. Additionally, I now realize that most of the damage they caused was likely unnecessary. I wish I had known about their devious business practices. They did fix the leak … so two stars for that… but beware.

Great customer care to set up appointment with receptionist and great job by Andre. He was very pleasant and efficient! Will call again when needed.

Called Paul about 10a and he was at my home by noon. He inspected the problem made some recommendations, then started the work. There was a lot of damage but he corrected several errors made by the previous plumber and instructed me in what I needed to do after he left. He finished the job in just a couple of hours and the charges were more than reasonable...from all he had to do I expected the bill to be much higher than it was.

All in all he did a great job, showed me what he was doing and explained why it needed to be done.

I would highly recommend Paul and American Discount Plumbing for any plumbing job and will certainly call him any time in the future if I have more plumbing issues.

we are very satisfied with the 90 plus feet of sewer line you lined with your fiberglass epoxy re-lineing system. all of your employees were experts at their jobs. they explained the different procedures and answered all our questions. the workplace was kept clean and neat. no trenching inside the house like the first 16 ft repair with piles of dirt.i wish we had known about your system sooner. we wILL recommend Nu Flow to anyone with old cast iron sewer line problems. THANK YOU.