Lizet Silva

10 months ago

This is my second time having them come to my home! There work is amazing and fast. Communication was great and even tho they had a busy schedule they provided updates on when they would arrive. I received multiple quotes from different companies and Custom Plumbing was definitely reasonably priced. Problem wasn’t solved on the first service call and then Jesse and Cody arrived the next day and took care of us. Thanks Jesse and Cody!

Steven Labrador-Cruz

10 months ago

Jesse and Cody provided awesome service attending to our backed up kitchen drain. Custom plumbing did work on our main sewer line a couple years back and I knew we could rely on them to tend to all of our plumbing needs at a reasonable price. Thanks guys appreciate it!

Haley Harris

7 months ago

I had my water heater replaced by Corri last week. I was very impressed how prompt we were able to do the install- we had a quick consultation on Thursday and by Friday afternoon I had a brand new water heater and hot water! Corri was very friendly and professional. He let my neighbors know that the water would be shut off and did the switch quickly in order to have the water turned back on for all the units. He was considerate and explained what he was doing as he did it which I appreciated- I would recommend this business!

Anthony Camacho

6 months ago

I recently got my shower cartridge and toilet fill valve replaced by Craig and he was wonderful to work with. He was super easy to communicate with and very explanative about the materials needed, and the process of the repair.Knowing how shady some contract workers can be, it's super great knowing I can call Craig for an honest opinion and estimate.

Ashley Ford

a month ago

I love Custom Plumbing of AZ! Found them on Thumbtack & they have been a go-to for issues around the house. It amazes me how FAST they always are to get someone out!! The call staff is so nice & the techs have always been very helpful and fun to chat with. Best experience so far with a home service. Thank you!!

yavin cranshaw

2 months ago

From the jump I was happy. They came out to give me a free estimate and Terry and Marquese educated me on how to make my water heater last longer before selling me anything. They advised me on how to save money by getting some of the parts myself. They did not overcharge me or try too hard to upsell me on additional products/services and ended up being half the cost of other plumbers that I reached out to. On the day of service I was their last job so I got pushed back after the scheduled time but they still came and were extremely professional and took care of the job like pros efficiently and effectively. I will definitely reach back out for my future plumbing needs.

Al Rogoway

4 months ago

Corri was an excellent plumber. Walked us through the job, gave us options, and supported our choices. Really good experience! Would recommend him! Everyone we spoke to was polite and helpful and they were on time every time. Great job guys.

Lisa Thomas

3 months ago

My salt holding tank appeared to be leaking so I called and was scheduled for the next day. Craig and Adam came on schedule. Determined that it needed to be replaced. They did a great job explaining all my options as well as what to expect when they installed the new system. During removal, water damage was discovered so they also helped me start the process with a mitigation company. Craig answered all my questions and was very patient with me. I will definitely call them again if I have any other plumbing issues.

Helen McNicholas

4 months ago

I had Craig as the service person. He was great. Professional, intelligent, explained clearly what needed to be done and why, the costs were great, friendly, timely. He was the best service person I have had in years, He replaced my water heater and water softener. Made arrangements for the water guys to repair my water damage to wall, floor

Ghada Khoury

3 months ago

Craig was the Rep who installed my new water heater and replaced my old one. He was great and professional. Answered all my questions and stayed till he made sure that the water was heating well. My experience was great from start to end.

Taylor Codrington

2 weeks ago

Quick and great service! The Custom Plumbing team took the time to fully inspect my sink and fixed my drainage issue. They also gave recommendations for what to do if we saw issues in the future which was greatly appreciated!

Kaylah Garcia

2 months ago

Don was wonderful…he changed a pressure reducing valve in about 15 minutes. He was very professional, courteous and explanatory. Great service professional and the price was very reasonable. I will use this company again and recommend it.

Tim Pacansky

2 months ago

Custom Plumbing are some of the best plumbers I’ve ever worked with. Johnny in specific was absolutely amazing! Polite, punctual, honest, and knowledgeable. I will always recommend Custom Plumbing!

Jim Moore

6 months ago

Jesse and Derek came out to repair my tankless hot water heater. They were fast, friendly and very professional. I will definitely refer this company with plumbing needs.

Robby goldman

2 months ago

I work with Joh Sonoran for years in my personal and commercial jobs. I find him very personal, professional, on time and very very knowledgeable. What ever issue he has address I never had to call him back to fix the issue. When he mentions he will be there, always on time!!!. I have recommended him to my friends and had only great reviews about him once he completed the jobs. He is one of the BEST.Rob

Richard and Sandra Troutte

a month ago

We had two tankless water heater and a water soften system by Don Osbum and we are very pleased. Don is extremely knowledgeable and professional. Custom Plumbing needs to pay this man more money.

David Hammond

3 months ago

Adam Bunn was prompt,on time. He diagnosed our problem and gave us two options. WE bought a new water heater from Home Depot. He picked it up and installed installed it in 3 hours. He cleaned up afterward, and hauled the old tank away. He did a terrific job and Custom Plumbing should be proud of having such a great employee. Good job.

David Williams

5 months ago

We use custom For all of our plumbing needs, Every technician and office staff member is friendly and is knowledgeable. We recommend customTo anyone and we would definitely use them in the future.

Michael Lafuze

6 days ago

Custom Plumbing repaired a main water leak between the meter and house. They gave a quote, brought in equipment and worked on it till it was fixed. I appreciated them staying on the job and finishing it at 9:30 PM.

Andrea Gorman

a month ago

I called this company to remove a shower head and Craig noticed I might have a leak. It was confirmed and I did have a leak. I’m so glad he found that because if he didn’t , the damage never would have been covered. He was very knowledgeable and helpful with all my questions. I highly recommend!

Donna Calhoun

2 months ago

I had a clogged drain in my main bathroom. Adam came to my rescue. He was able to unclog my drain in no time and did a great clean up job afterwards. I would highly recommend Custom Plumbing for all your plumbing needs.

James

a month ago

Mark at Custom Plumbing of Arizona was Amazing. He got the job done right, and was very friendly. I would recommend Custom Plumbing and having Mark come to your home or business.

Ajay Singh

2 months ago

Craig installed a kitchen faucet for me. Wasn't cheap, but he was professional, punctual and did a fantastic job. Highly recommend these guys!

stephanie nichols

10 months ago

We recently had Daniel P come out to fix a shower leak we had. He called 30 minutes in advance to let us know he would be there and was on time. He was polite and did an excellent job with our shower repairs. We have had other plumbing companies come to offer quotes and perform service in the past and Custom Plumbing's prices are more than fair compared to others. He also took the time to answer other questions I had about plumbing in other parts of the home. Overall, it was an excellent experience and I would highly recommend and look forward to using Custom Plumbing in the future!

Karen Rahne

7 months ago

We had a great experience with this company. We needed four bathroom faucets replaced in our home. Craig was our service person and he was always on time and very knowledgeable. With our house being older we had a few problems but Craig was always very professional and accomplished the job.We would definitely use them again.

Cheryl DeBartolo

2 months ago

Craig was fantastic! Great service, and he took the time to explain the process. Craig even gave me a free ESO (emergency shut off) valve!

Dorrek Delren

7 months ago

I got a call from Custom after applying on Angi's last night. They were the first to call me , so I scheduled. Dave came out today and was very nice and professional. I have been unable to turn off a slow leak in my exterior faucet. My husband has not been well and I tried several options which ended unfavorably for me. After reviewing and estimating the cost, I was unable to pay.There were more issues other than a leaky faucet. My home water pressure test failed. I was very upset. The money was not there for me at the time. This kind man did me a great favor by stopping the leak by adding another faucet at no charge until I can reschedule and have the other work done.It is nice to know that this company values their customers,even before they are. Kind Souls (within these hard times for all )are among us and within this Great Company. Thank You David,Thank You Custom Plumbing> RoseMarie

Kevin Glover

7 months ago

I initially called on a Saturday and Craig came out the next day! He took a look at the work and recommended a follow up visit to have a camera inspection done on my sewer line. Craig and Jessie promptly showed up at the scheduled time to do the camera inspection. I also mentioned that I had a leaking hose bib and they were able to replace it the same day. Finding good contractors is hard but Craig and Jessie proved that I can count on Custom Plumbing and from here on out, Custom Plumbing will be my go-to plumber.

Bill Clements

5 months ago

Custom wanted to replace the water heater for $3700. I lowered temp sensor ,tapped on each sensor and the heater is working great
NICE TRY! BEWARE

Elizabeth White

3 months ago

I had a very stressful water leak and custom plumbing eased my worries immediately. Quick response time, very knowledgeable and professional. Fair price.

Donna Dimauro

a month ago

Great service by Craig and Mike. Fast, professional, clean and over all wonderful. They made our day!!! We have water now!!!

Jack Gilloon

3 months ago

Corri and Adam came over to fix a slab leak. Was very professional and thorough. I felt very confident the job was being done well.

Maryanne Platt

2 months ago

Adam did a great job taking care of several plumbing jobs we needed to get done. Quality work and professional.

Kim Tornatore

3 months ago

My service guy Craig was great got job done in no time. Fixed leak. Will be doing business with him again

Kyle Johnson

2 years ago

We had a very unfortunate experience with Custom. Paid to have 2 new toilets installed and everything seemed to go pretty well at first. The plumber arrived on time and seemed like a nice guy. The price appeared to be reasonable as well. Fast forward about a year and we find water coming out of our ceiling (toilets installed on second floor). Had a different plumber come out (also from Custom) and he told us that the original plumber not only reused the old rusty bolts from the previous toilets, but that he also only used 1 wax ring when our floor height clearly required 2! He fixed the issue promptly and referred us to a remediation service to deal with the water damage. The next day we contacted the manager (Jerry) at Custom who rudely answered the phone and seemed infuriated that his employee identified their poor workmanship and told us as much. He eventually agreed to cover the costs, but it was an unpleasant encounter to say the least. As of today we are now having water coming out of the ceiling again, this time from the other toilet that Custom installed at the same time. Since we are out of their “warranty” period I am guessing it will be coming right out of our pocket. All I can say is stay far away!***UPDATE: We tried to contact the service manager (Jessie) at Custom when the water began leaking but were unable to reach him so we hired a different plumber to fix the issue and start the water and mold (yes, mold!) remediation process. The next day we were able to speak with him and basically were told that it was OUR fault for providing our own toilets that included only 1 wax ring each instead of the needed 2. However, the installing tech never said ANYTHING to us about this and just went along his way with the installation using 1 ring for each toilet. So he either didn’t know what he was doing (bad) or did know and purposefully did the installation in a way that was totally wrong (even worse). Since Custom has so far refused to compensate us in any way for the costs (almost $1500) incurred as a result of their careless and shoddy work, we decided to submit a complaint to the BBB. During this process we realized that Custom has an “F” RATING, something that comes as no surprise to us now. We will also be investigating options for submitting a complaint to the Arizona Registrar of Contractors. These guys are shady as it comes. Don’t be fooled into allowing them in to your home or business!

Collum Hunter

3 months ago

Craig showed up at my house at night for a free estimate for a broken/leaking water line to the house. Very responsive, professional and knowledgeable.

Anastasia

2 months ago

The toilet tank part was cracked and repaired.
Great customer service, owner was committed to make things right, which is important in any business!
Thank you

Melanie Swarny

a year ago

We had a terrific experience with Custom Plumbing of Arizona. We started our Sunday morning with water leaking out from under the toilet during a shower. The company sent someone out same day which is not typically on weekends. Kory was very professional and explained everything he was doing clearly. They were not able to determine the exact cause of the leaking on Sunday but were extremely quick to set up an appointment with a camera to see clearly what was going on in less than 24 hours. The manager, Jessie, was the one who came and he was extremely friendly and professional. I was able to see the camera and he made sure we were able to use showers before he left. Overall it made a very stressful experience one that was manageable and we will definitely be using the company again.

Ashley Stewart

a year ago

We’ve had a lot of plumbing issues in the past, but Custom plumbing was a great experience overall compared to the others. The technician Steven was very knowledgeable, friendly, and didn’t hesitate to crawl underneath our trailer to find our problem. Unfortunately our pipes needed replaced, but the company worked with us on financing and Steven was able to come back and replace them all in a matter of two days! They were efficient and we definitely recommend them.

Mia nelson

2 months ago

Cori came out and was on time, very professional and super friendly. installed a tankless water heater at reasonable price

ONE

2 months ago

Craig Was our service guy and he did a great job he was on time he identified our leak got the job done in no time highly recommended

SL Wolfy

2 months ago

Cori was awesome, came out gave me a smokin deal on a water reroute. I refer anyone and ask for cori!

Jim Dryden

4 months ago

I had Craig out house to do plumbing repair on pool leveler and did a fantastic job with a very good rate. I will use them for future plumbing services.

Danny Adams

a year ago

Amazing service and quality work! I never thought my house would get flooded, but it finally happened; my water heater leaked all over my garage and saturated the drywall. I was afraid of calling a plumber that I didn't know so I talked to a few friends and more than one recommended Custom Plumbing of Arizona. Kory was on the job in less than an hour. Kory was professional, knowledgeable and worked quickly to clean up the mess. He had my new water heater installed and had my hot water running again in no time. The price was much less than I expected and the quality is excellent. I understand now why a few friends recommended these guys...I'll highly recommend them, too!

Andrew McCollum

a year ago

I am so happy for honest people like Kory! I don't pretend to know the first think about plumbing. My toilet was backed-up and there was leaking all over the place. Kory arrived EARLY and gave me a candid assessment. I was so impressed with him that I authorized the work right away. Kory was quick, professional and friendly. I will be requesting him for all my plumbing needs!

Connie Morgan

a year ago

They did not repair anything. The plumber??? left to get the needed part and did not return for over an hour and a half, bringing a restoration /mitigation company with him. Their consensus was to tear out 20 feet of my kitchen cabinets and have them rebuilt. Keep in mind they did not ever use a device to check if there was in fact any water damage. My insurance adjuster sent another company for second opinion. They determined, using the correct equipment to check for moisture, and found the only thing needed was to dry out and possibly a need to replace the floor of only the cabinet where the RO system had leaked. I think Custom Plumbing and the mitigation company only saw $$$$. Would never use them again. {and I still have no water available in my kitchen}

Michael Belarde

a year ago

My water heater quit working. I called my old company and they said it would take a few days. Kory came out the same day to replace it. He is nice very trustworthy I will definitely call them again.

Mark Cohn

8 months ago

This Company behaved in a totally dishonest fashion. They sent a guy out. He stole around $250 from us. We had to call the police. The plumber returned some of what he stole but kept some. His net gain from theft was $100. The company took no responsibility. It didn't even reach out to us. It was paid in full. It offered nothing to us.The job it did was also horrible. The plumber broke a $1,000 bidet by throwing it out on the street. The plumber threw it out on the front yard. Bidets are not meant to be thrown.We found this disastrous service provider thru Angies. They also took no responsibility.

Andrew Gilbert

2 years ago

This company did a Fantastic Job on our house! We had a backup in the shower of the Master Bathroom, but after the demo guys took it apart and got an initial plumber on it, we never heard from them after that.. Once we got in contact with Custom, they Sent Jesse over, he got everything planned out, and Dennis came through , got the hole dug, fixed the drain, and backfilled the hole and concrete in two days. Fantastic service!

Tom OGrady

2 years ago

Had toilets installed, angle stops replaced, and bathroom fixtures all replaced. I have to say we experienced a little bit of issues due to my corrosive water problem and it was difficult for the first tech to accomplish all the work, what I liked about Custom is that I called the Service Manager Jessie and he immediately made sure to get all the work done correctly and even did some extra work on my fixtures to make sure I was satisfied for no extra charge. He sent out Jesus to finish things up and I couldn’t be happier with his professionalism and reliability. I would definitely use Custom Plumbing again for future projects.

Lewis Koplon

2 years ago

Corri came out on a Sunday to give an estimate on installing a bathroom faucet. He was on time, very professional and polite. He worked with us on a fair price. We let him install the faucet for us and could not have been happier. We would definitely use Corri again should any plumbing issues arise. Thank you Corri for a job well done!

April Leggitt

2 years ago

We used Custom plumbing of Arizona to upgrade our plumbing in our bathrooms. They were awesome and provided excellent results. Johnny and his assistants were punctual, friendly, knowledgeable and made sure to leave everything clean when they left. Johnny made suggestions for our bathroom remodel that I hadn't thought of and I used! We would highly recommend this company for all of your plumbing needs.

Leah Hummel

a month ago

Craig & Mike installed a new shower head in the master bathroom. They did an outstanding job

Sean Archer

2 years ago

Had a new faucet installed today. Corri was great. He worked with me on the pricing, was professional, and took the time to make sure everything was done right all while training a new employee. Tested everything before he left to make sure it was done right. Great service.

Ashley Free

a year ago

Was very appreciative of Kory and his cleanliness replacing my shower valve without damage to the tile. He was very respectful. Was impressed with his cleanliness and knowledge. He left me with a different perspective of plumbers.

Rhoda Amen

a year ago

Justin and Kyle were the best. Very professional, polite, and knowledgeable. Kept me informed and updated throughout the whole process. They resolved plumbing issues that two other plumbing companies had given up on. Overall everyone I dealt with at Custom was friendly and went out of their way to help.

Laura Baldwin

3 months ago

Immediate response and service. Adam was professional, polite, and communicative. Highly recommended!

Patricia DeWood

2 years ago

We had a plumbing backup in our house and Brandon came out to help us.He is easily the most knowledgeable plumber I've ever met.He quickly and efficiently set up mitigation for the damage and explained things in amazing detail.Needless to say I was FREAKING OUT. But he assured me that, while it is definitely involved - it is fixable.He spent the time time to explain and answer all my million questions.Brandon's team: Mike and Trevor, have been so amazing and pleasant. And SO careful and skilled. I thought Jackhammering would be terrible - they are some skilled, skilled, guys!Looking forward to the rest of the project - which I'm SHOCKED I can say. But I know they will do an amazing job so I am not freaking out anymore!

Desert Moon

3 years ago

Get a second opinion! I had called Custom Plumbing to help clear a line as our washing machine was backing up into our kitchen sink. The first technician that came out tried to snake the drain from inside to no avail and then tried from the roof which of course was a higher cost than the $69 advertised price which honestly is understandable. The technician, however, couldn't get anywhere with the snake and said he would send out his supervisor to do the "free" camera inspection. When the supervisor came out he immediately took the camera on the roof then told me that after running the camera he could only get so far and that the camera went black. His explanation was that we have a collapsed pipe and would have to pay anywhere between $3500 to just under $10k to replace one line and made mention of remodeling my laundry room and replacing cabinets (?) while we were at it. He basically just said it's my money, if you want to spend it to call them when we're ready to have them come do the work, or not, whatever.This didn't sit right with me and I didn't feel they were being honest. I reached out to a friend who referred me to another reputable company to get a second opinion. The other company came out the next day and cleared the line without going on the roof and had us up and running in under an hour for less than $150. The free camera inspection and having a supervisor come out seemed more like a closer than an actual inspection. If I would have continued with this company I would have been out $3-$10k for services that weren't necessary. Do your due diligence and get a second opinion. Even if they charge you a couple hundred it may save you thousands in the long run.

James Dillon

3 years ago

Michael did a great job. He uncovered plumbing issues that needed to be addressed and he fixed them.Bottom line, we are protected from future problems and much cost. And your Business received more than $1,000 extra on your original Invoice.Win-Win Deal.

Cecilia Addison

3 years ago

I called Custom Plumbing because my toilets were all backed up in my home and they came out that night and cleared my drain which was only $69. The next day, was followed up with a phone call asking how everything was! First time a company has ever done this for me, at least. I also received a free camera inspection to ensure blockage was taking care of! I will defiantly will be recommended Custom Plumbing to friends and family. Thank you so much!

Sharon Woods

3 years ago

We had a septic issue and were completely down. Another company had come to the house to clean out the tank when they noticed the tank was not draining correctly into the leach field. The filter housing outlet was no longer installed correctly.We called Custom Plumbing of Arizona very responsive. Dillon came to our house on-time and ready to start resolving the issue. He was patient and listened to my concerns. He also adjusted the install based on my concerns. In a way, I felt that I received a "customized" install.Jason, Dillon's manager, was also great. The two worked together over the phone to ensure that I was happy. They installed a new filter and housing and also replaced a cracked and crooked leach field pipe that I believe was damaged due to settling.Custom Plumbing of Arizona understands septic systems and did a great job resolving our issue in a timely and cost effective manner. I recommend them and request Dillon!

annie clark

a year ago

We had a leak in our wall and we could feel the water reaching under the floor boards so we called them. By the appointment day they got here the leak had somehow stopped. But since it was a second leak from after they already worked on it, we thought they'd be quick to fix and re-evaluate the first fix. But this fact didn't seem to bother them. The first guy came, talked and talked, eventually needed to call a supervisor. He didn't do jack. The supervisor came and took the problem to a whole new level: counting the humidity level from the leak without showing us and then exaggerating it to his coworker over the phone, pointing out code issues with the wall, and started saying the whole water heater needed replacing (no one even from his own company had said anything about these points before), repeating "but insurance will cover everything so no problem" over and over. We lost it when this supervisor said he was going to call a THIRD GUY who is actually the estimator. No, Nope, and Never Again. We called Pink Plumbing and when HE saw that the leak had stopped he went straight home in 10 mins, "no further action necessary, call again when it does actually start leaking". Guess who we will call when there is a leak? (Custom Plumbing is a sister company to Copper State which was horrible at everything including arriving on time, arriving on the day promised, and signing off as having fixed a mold where they hadn't.)

Random Content

5 years ago

This is the best company! I had a plumbing disaster. Jason provided me with security, assurance, professionalism and expertise. It is very hard to trust a stranger in a vulnerable situation. The crew was amazing! Albert is fabulous. What an amazing company to have in your home in a very very unfortunate circumstance. Their skillset, their honesty, their professionalism, their standard is above all else. I truly wish I knew about them prior to purchasing a home that had a complete main line collapse.I highly recommend this company for ANY plumbing issues. You will not be disappointed.

Jose Luis Sanchez

2 years ago

Brandon was our initial contact. He came in and did a thorough check on our pipes using traditional as well as electronic camera equipment to determine the scope of the problem. Afterward, he explained the problem and provided an estimate of time and cost. We liked that he was very informative and caring for our situation. José was our main plumber. He laid out to us what he was going to do and an estimate of the time that it was going to take. He did that every day he was here. He stayed on schedule and did everything he said he would. We are very happy with the results and will definitely use them again.

Madison Spaid

2 years ago

Hands down the best experience I have had with a plumbing company. My toddler put a toy in the toilet and apparently flushed it...leaving us with a clogged toilet. I contacted Custom Plumbing and they were out the next day and ON TIME. Jose was very professional, came in and assessed the issue, grabbed his tool and the job was done within a couple of minutes. I highly recommend this company if you want quality, professional work done by an experienced individual and reliable, reputable company. As a realtor, I have not been able to find a reliable plumber for myself or my clients...until now! Thank you Custom Plumbing of Arizona!

Marybeth Hieb

4 years ago

Our experience with this company was amazing!! I found them on Angie's List, and once I punched in my info, Custom Plumbing called within minutes! The scheduler was kind and concerned, and had somebody out that same day (within a very short time!). WNash was the guy who showed up, and he was amazing!!! We thought it was a simple drain plug up, but after snaking and assessing the situation, it was apparent that we needed to do more. Nash gave us all of our options, and even consulted with more experienced plumbers in the company, to make sure that we were choosing the best solution.We even had a follow-up call from the scheduler to make sure that we were satisfied with the results of the visit... It makes me wonder who is doing the "training program" for this company....definitely someone is doing something right :)We ended up having to have our pipes 'jetted', but we only had to wait a day in order to have that done. We are from North Dakota, where service is "the name of the game", so we were astounded at the quick, expert, and knowledgeable service that we received!!!The price was explained as 'it's starts out at" a fixed price, which we thought was very reasonable. As it turned out, that ended up being the final price, which was so great.When Nash and James (who was the experienced guy for jetting) were done, they made sure that we had all the info that we needed, as well as contact numbers. So far everything is working GREAT again, thanks to guys that really care about the customer!!You can't go wrong with this company in our estimation! Kudos to Nash, James and the company!!

Danny Jackson

4 years ago

Dan with Custom Plumbing was amazing. From the time he showed up till he was done. He had a tough task ahead of him with our shower and he was honest about it. It took him overall 2-3 days to complete due to the stubborn shower valve. During that time he Had to leave to grab parts and even stayed late at night to get this finished. He was a super professional and got the job done and I couldn’t have asked for a better people person and professional to have come to my house. Definitely contact Custom Plumbing and DEFINITELY ask for Dan!

Jean Tsuya

3 years ago

We are buying a condo and needed to have some plumbing work completed prior to closing Niky was polite, helpful each time I called. We had the work completed the very next morning by Michael. He is the nicest, professional, and knowledgeable young man.Great experience would highly recommend. Very competitive pricing as well

Hollie J N

2 years ago

I had a recirculating pump installed for my hot water today. Johnny was fantastic! He even replaced some pipe from the water heater that had evidence of a previous leak. I am not sure if I am more excited about the hot water sooner to the faucets - and it was insanely long - over three minutes - OR.... he also corrected an issue in my master shower. With the shower handle at the highest heat setting it was in the winter at best - only barely warm enough. He was able to adjust it so that now it is HOT and can be adjusted to any desired temperature. His explanations were excellent and I truly was pleased with his professionalism, demeanor and skill.

Steven Garone

4 years ago

UPDATE: 2 weeks later, I was issued a refund. Still leaves a bad taste in my mouth, but they DID, in the end, refund.I called Custom Plumbing to help with a main line drain issue. The person I spoke to, Brad, told me that I wouldn't be charged unless they fixed the problem.The technician came out, wasn't able to fix it, and demanded that I still give him the check even though it wasn't resolved.Brad called me and assured me that they wouldn't cash the check unless they were able to resolve the issue.Fast forward a week later, they cash the check. I called them and was told that Brad is the office manager and is unavailable. He hasn't returned my calls and I have no information on why they charged me when they promised they wouldn't.I'm am VERY dissatisfied.

Betty South

3 years ago

Daniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always use this company in the future because of people who really care about customer servive. Making the appointment was easy too.

Matt Thorpe

2 years ago

Horrible. Was for installation of a new Kohler R32323-SD-VS Kitchen Faucet and Soap dispenser. When the technician, Devin, said he hadn't installed a faucet that had a sensor before I should have not used Custom Plumbing of Arizona. Before installation the technician mentioned that the shut off valves showed signed of rust and should be replaced, but he didn't carry those parts. Understanding that we agreed not to touch the shutoff valves we shutoff the water to the home outside, which we did. I turned on another sink to relieve the water pressure in the lines. A few moments later Devin mentions that he did turn the shutoff valve off, which I thought we were under the understanding that we were NOT going to touch the shutoff values, but he said that the water did stop and he continued installing. After Devin finished installing the faucet, everything seemed fine. Water was flowing and the sensor worked. I paid and Devon left. My wife and I left to have dinner. Upon our return, water was dripping under the sink and a shutoff valve was broken off. Not only do we have a leak now that needs repair, the faucet doesn't even put out HOT water! I don't know what this company is doing on Angie's List, but I used Angie's List before and trusted the companies that are on here. Now this nice $200 upgrade for our kitchen sink is going to turn into a nightmare.

donella ellis

4 years ago

Managing a Commercial Distribution Center demands top notch professionals to keep things running smoothly.We had sewage backing up, causing major issues. Custom plumbing sent out James M.He cleared the blockage, and Hydro Jetted out entire drain line out to the street. Had no problems since.Best results from any drain company we have ever had. and he left our facility spotless . Thanks Custom Plumbing & James.

Ryan Sawyer

a year ago

Water heater went bad and flooded my garage. Kory came in and replaced my water heater. He was professional, courteous, and funny. He got the job done and I have hot water again.

Don Hoadley

10 months ago

My daughter (Dawn Haskin - HOA Management) recommended Vince & Custom. I contacted them and talked with Vince. I was able to make an appointment for the next morning. Glenn arrived earlier than arranged, which is rare for this area. He inspected and understood what my issue was. He proceeded to verify the cause and fixed it. Apparently, the attachment bolts needed some 'tweaking' to ensure a proper fit after replacing the wax ring. He finished up with a caulk seal around the base for appearances. EXCELLENT JOB !!!

Christina McCollam

4 years ago

We were having a draining problem and other plumbing companies wanted us to put holes in the walls, holes on our roof and all kinds of stuff. We called Custom plumbers out and all he did was snake our drains and just like that we didn't have a draining problem. I would definitely be referring them out. James our technician was amazing and very nice.

Alexis Juarez

2 years ago

Corri was the gentleman who helped replace my broken toilet today, and he was incredibly nice and helpful. There was some miscommunication with the estimate that was given being different than what was presented at time of service... But Corri made sure to take care of me as a customer and went above and beyond to meet me in the middle. The five stars I gave is for Corri, as he is a hard worker and a very “customer first” kind of guy. Thank you Corri!

Elizabath Katrini

11 months ago

Vince was very professional and polite. If you have any plumbing needs wheather it be residential or commercial he is the man to call thanks again Vince and look forward to working with you in the future

JaynLisa Regavid

2 years ago

Let me preface by admitting I am a first time homeowner and some of the fault falls on me for not knowing what to do in the event your sewage pipe collapses.My mistake was not waiting for my insurance adjuster and not getting a 2nd quote. Those mistakes cost me 9k out of pocket.Where I think they are at fault is for overcharging me and intentionally rushing the repairs and making me pay upfront with a promise that they will work with my insurance to get me close to 90% reimbursed. But when it came time to work with my insurance to get the work covered they were very uncooperative with my adjuster. At first ignoring requests for a break down of cost and then they provided 2 different contradictory break downs until finally they just stopped replying to her questions altogether. I reached out to Brandon, Jesse and Vince on numerous ocassions.A third party was sent out by my insurer who estimated the work 6k lower than what I paid and I had a second 3rd party come out and confirm I was overcharged by around 5-6k. Both sources felt the overage was coming from labor charges. In hindsight, it occurred to me that its very questionable that he insisted I pay upfront for labor that hadn't taken place yet. Again that was my bad for paying it but still unprofessional and shady on their part for sure.Don't use this company, it will save you money, time and a headache!

Dee Hurst

4 years ago

Custom Plumbing did a great job fixing my backflow preventer at a reasonable price. When a new issue was found, it was also fixed without charging me more than the original quote. Wyatt and his team were very knowledgeable, professional, and kind. I would recommend Custom Plumbing for any plumbing/irrigation repairs.

Blagica Jovanovic

6 years ago

Words can't describe how satisfied I was with service! Definitely the best plumbing company! Couple of months ago sink was leaking so I contacted Custom Cooling &Plumbing. Not only that appointment is scheduled as soon as possible, but they sent KYLE ......the best plumber I ever met and believe me.....So many worked on it, but no one couldn't do the job properly. Kyle needed just minute-two, looked under the sink, went to get part and before I knew ...... all done. He is very professional, very friendly and above all, very knowledgeable. After awhile I had "kitchen remodeling company" working and they left with no water pressure from sink faucet. After one phone call KYLE came same day and once again demonstrated professionalism and knowledge. It has been several months now and there is no leak which was weekly issue before Kyle came. I would definitely recommend Custom Cooling & Plumbing for all your plumbing needs. Thanks again for your service!

crystal Madison

2 years ago

I researched Angie's list and Custom Plumbing was listed. Upon making my appointment I was satisfied with the quick response. However, when flushing my hot water heater they only drained it and refilled. No cleaning or allowing water to run through it to ensure build up was removed. Then they presented a paper requesting a signature to complete repairs of 1700. My opinion is the techs should first know how to complete a flush before asking for more business. Will not be doing business with them again.

Sid Mccord

2 months ago

Craig did a great job on my water heater replacement.

Ricki Stamos

3 years ago

Thanks to Custom Plumbing of Arizona I can use my bathroom again! Their prices are great, they came out the same day and there was no extra charge for this rush service which we desperately needed because we only have one bathroom in our house. Nash B. was our plumber and he was very polite and knew what he was doing. He fixed our plumbing problem and didn't leave until he knew that we had working plumbing which I am so grateful for. Will DEFINITELY call them again for all of our plumbing needs. Thank you Custom Plumbing of Arizona and thank you Nash!!

Trevor McCullough

4 years ago

Custom plumbing sent out one of the nicest men to our home. Steven came in and He didn’t spend any extra time got right to it and was very efficient. He was very knowledgeable and was able to give me all my best options for great prices. If you need things done fast and friendly Customer Plumbing is it and if you can ask for Steven.

Matt Kafora

5 years ago

Custom Cooling and Plumbing is top notch! Moments after placing a request for plumbing service with the dispatcher my technician called to let me know he was en route. Billy arrived and was extremely profressional, courteous, and helpful. He helped to rectify my problems immediately and ensured I felt comfortable with the solution before leaving. While homeowners never enjoy having plumbing or HVAC issues, I feel very confident that when they arise that Custom will be there to remedy any situation.

Bonnie Campbell-Schmelzer

3 years ago

I rarely leave a review, good or bad. But...Through no fault of his own, Johnny came back three times in order to install a kitchen faucet that would work correctly. The company that we bought our faucet from had a lifetime warranty, so just put a replacement in and no problems, right?Wrong! The manufacturer cut costs by changing the inner parts which changed the turning circumference of this model.The first time here, Johnny was on time- early actually- professional and ready to immediately get to work. When he discovered the new faucet’s mechanisms would no longer work, he recommended that I contact the company, explain what he patiently demonstrated to me to be the issue, and request that they offer a different style that would rectify the issue.Johnny said that since it wasn’t my fault that this model no longer would work, he was willing to come back and reinstall the next replacement faucet for no charge.Unfortunately, the rep from the manufacturer neither understood my request, and refused to send a different model believing that the one I received was simply defective and the quality was still superior.The second time, Johnny came out with George and was surprised to hear why the same improper faucet was delivered. But, as he had promised, the two of them got to work. Only this time, they went only far enough to be sure this one would turn properly. It didn’t! As he’d known, Johnny said the hex nut design was changed and would never turn properly for our double sink. I called the company immediately with the two of them here. Going above and beyond, he stayed and guided me through the conversation with another rep in the Dominican Republic in order to get them to send a proper style or model in the same price range. Obviously, with George and Johnny listening to the call, Johnny was becoming aware of my frustrations.Johnny graciously offered to speak personnelly to this rep in hopes that he would understand a plumber better than a woman. (Cultural differences as well as language barriers were a big obstacle.) This phone call was dragged out numerous times for clarification and approval from a higher authority in the company. This time spent on the call, was costing Custom Plumbing valuable time, as well as mine.Finally, the company agreed to send what Johnny had requested in the first place. His calm, professional and patient voice no doubt was a major factor in getting this cooperation. The problem was, we would once again, need to wait for the next replacement to arrive, then have Johnny return again to install.As usual, Johnny came on time, professionally prepared to get the job done as quickly as possible. He’s been here so often that our dog, Thorn, greeted him like an old friend! Since Johnny had thoroughly taught me what to look for, I did my extensive research so I knew that I would undoubtedly order a style that would work. And the third time, it worked!I understand that their motto is complete satisfaction, which we finally acquired, but Custom Plumbing couldn’t keep coming back for free. They were very accommodating by charging me a reasonable service charge instead of the standard full fees most other companies may have.I can’t tell you how much Johnny‘s professionalism, as well as his friendly demeanor, kept me calm during a domino effect of blunders by the manufacturer.We are preparing to start more home improvements and I’m so glad that I know Johnny will be returning to do an exceptional job once again. And again, as long as we need an honest plumber!Thank you, Johnny!!!

Jason Metcalf

4 years ago

Custom Plumbing is a definitely a go-to service provider for all our plumbing needs. We called them to install faucets in an older condo. They sent out an experienced and knowledgeable technician, JT. He thoroughly but fairly diagnosed the situation in a easy to understand manner. The validity of his quote became even more apparent as he did the work. I'm glad we contacted Custom Plumbing for this job. Next time we need work done we'll be sure to ask for JT!

Hannah S

a year ago

In Arizona with very high Covid positivity, a technician should not show up without a mask. I felt I could not refuse a very high quote. Is that because I am a woman or because I am polite? Work was done well, but a charge of $770 for less than two hours work is ridiculous. Suggestion: let a man discuss a quote with this company. Or just don't be too polite!

Karen Berry

3 years ago

I want to thank Custom Plumbing, and Andres especially for working so hard to fix our plumbing issues. We had a difficult situation, we needed all new pipes, and it was fixed beautifully by Andres, also want to give a shout out to Johnny for coming to help. I want to thank Vince the owner for his phone call and the friendly office staff.Your company has been wonderful, you should be proud of your work and service. We thank you so much and we'll never forget the good people at Custom Plumbing.I want to add that Andre's is so professional, courteous, and friendly. He worked so hard to fix our plumbing and we feel like he went the extra mile for us. Thank you!!!

Slider Jock

3 years ago

Called Custom for a diagnosis and estimate of a leak, inside a shower wall, that was softening and bubbling drywall; our insurer denied coverage, as we hadn't met their 14 day "window" to file a claim on it, so we were on our own. Big morale flattener! Pulled up Home Advisor, entered my job order, and Custom was the first response with a 4:30 p. phone call. Office lady said she'd have plumber Keith out in 2 hours to quote the job and, sure enough, Keith rang the doorbell at about 6:30. He asked permission to open the wall up, which I granted; he quickly diagnosed a leaking diverter valve and suggested a new single knob Moen, with an oval trim plate that would cover the dual handle holes in the shower tile. Since he had two more calls that night, he'd call next morning with the quote (but he'd cap off the pipe feeding the diverter leak, before leaving). I asked him to also include replacement of a back yard, heavily-leaking hose bibb, connected to 47 year-old metal galvanized pipe, that I'd tried unsuccessfully to unscrew, but gave up for fear of torquing the fragile old pipe into a twist split, or snapping it. He asked to see it--took one look and said, "I'll fix this right now for you, so you can at least relax, where this water loss is concerned." I asked how much it would add to his quote and my mouth dropped when he said, "NO CHARGE--its a 5-minute fix, with the right tools, so I'm not going to charge you for something this simple." About 5 minutes later, he'd safely installed the new bibb that I'd bought earlier in the day! He then went back inside, sawed off and capped the cold water pipe to the diverter, and, with a cheerful "Call you tomorrow morning" (which he did), left for his next call. Now, while Custom isn't necessarily the cheapest outfit out there, WHO ELSE OFFERS EXTRA SERVICE LIKE THAT, with such empathy for a stressed customer? I sure haven't met them, yet, so you can bet Keith's business card is at the front of my Rolodex's plumbing tab! You'll be in excellent hands, should you dial them up. First-rate service, but more importantly, first-rate people, if they're anything close to Keith!

Ann Kronenberg

a year ago

Kory came out gave me a very reasonable estimate for a new toilet and install. Told Kory right away to do the job. Came back the next day and I got my new toilet! Thank you Kory great job.

carl sam

3 years ago

Had a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with no answers. Tried Angies List and Custom came up so gave it a shot. Custom called within a few minutes and scheduled Nash to show up that night. Nash kept me informed of his progress and showed up when expected. Nash was friendly and let me know what to expect. Cleared the drain and recommended that I get a camera down the line to see what the issue was. Scheduled for Jason to run a camera in the line. Jason also kept me apprised if when he would be at the house. Jason showed up as scheduled, explained what he was doing as we watched the camera. Explained what needed to be done to fix he issue and gave an estimate. Have to save money to fix the issue, but at this point have no reason not to use Custom again. The estimate was lower than what some of my neighbors paid for similar work so seems reasonable.

Pat Mullenix

3 years ago

Everything about their process was professional. They responded to my request for a quote literally as soon as I stopped typing. They quickly scheduled someone to do a free estimate, unlike a competitor who wanted $39 for an estimate. They completed the work rapidly and kept us informed about their progress and cleaned up after they were done. We are very pleased and will definitely call them again if the need arises.

Jossephene Flores

4 years ago

Thank God!!! That’s all I have to say about my experience with Custom Plumbing... I have never been so well taken care of. I was overly stressed about my tub not draining and they sent me out my answer. He made sure every one of my concerns were answered and really helped me out by showing all the competitors pricing making sure what I needed was able to fit into my budget. Thank you customer plumbing for sending Steven to the rescue! You really made it a one of a kind experience.

Kris Brunia

5 years ago

The only reason Custom Plumbing of Arizona gets 4 stars and not 5 is because they were an hour late, without calling to let me know. However; once he got there, everything was great. The tech did an excellent job, he was fast and efficient and charged a fair price. My tub had been clogged for 3 days, I did not have time for quotes, I just needed someone to fix it...he could have jacked up the price and I would have been stuck. But he got it fixed quickly and just charged me their minimum fee that was quoted online. He even helped me with my sink that I had forgotten to put on my original request. To me, nothing is more important than knowing you can trust a company to be fair and honest. Would DEFINITELY use them again and recommend them to others.

Ma Be

3 years ago

I had a major emergency with clogged sewer line that backed up nasty water into the house. Charles responded immediately to my Angies' List search and was at the house within the hour. He brought in a water mitigation company to remove water & disinfect house while he was busy clearing water lines and replacing root-clogged drain line. He has responded quickly to other requests that I had for service on another house. Charles and Nikki (office) and Omar (plumber assistant) have been competent, responsive, friendly, skillful. I definitely recommend Charles of Custom Plumbing in Surprise AZ

M Murphy

3 years ago

Today is the 2nd time I have used Custom Plumbing. Scheduling is easy and prompt. The service is of excellent quality. I have an older home and needed the water supply outlet to my new refrigerator revamped. The materials were replaced and all was updated to satisfaction.Thank you Daniel for superb efficiency on this task.

Mark A

3 years ago

Nash was great! He was able to fix my bathroom sinks that were clogged quick and easy. I thought they would have to bust up my wall to get to the right pipe because I didn't have a clean out but Nash was able to snake it through behind the sink and unclog everything. I was very relief he did a great job. Also, affordable quality service.

J C

3 years ago

A pipe in kitchen clogged, water not draining down from the sink & then dripping out of dish washer.Ryan S came on time and promptly took care of the mess. He was professional, easy to work with. He also explained some of the plumbing issues at my house that may arise at later time. Nice to be aware! Thank you, Ryan S!Yes, I recommend Custom plumbing of AZ and Ryan.PS - Initially, I was hesitant to hire the company in lieu of some negative reviews posted in the social media ( mainly has to do with $69 special offer for de-clogging). I paid $69. I think it was very reasonable for what Ryan did.

IFBB Pro Vincent VJ Hils

3 years ago

Got Roots? I had roots in my sewer line, Custom Plumbing fixed the problem. I love this company! Quality work at a fair price, no extra charges for nights or weekends, free estimates, great service, professional and friendly. If you have any plumbing issue no job is too big or too small, drain cleaning pro’s, Trenchless Technology to save time and money using Custom Plumbing of Arizona. Need commercial plumbing, Custom Plumbing does it all.. this is not a paid advertisement.

Venkat Balasubramanian

3 years ago

Dre was excellent from start to finish. Had him change out all my faucets in the house and angle stops. Did the work in a day and a half and was working the whole time. Really professional and went above and beyond to get my request completed when he ran into glitches along the way. Would certainly call Custom Plumbing again !!

Katie Cooper

4 years ago

I was having troubles with my plumbing and was really indecisive about who to call to have it fixed. A friend recommended custom plumbing. They sent out the best technician I could ask for James Moore. Very professional and good at his job. He had to dig a huge deep hole. Got to the pipes that needed fixed and replaced them. Now everything is working great

Donming Ho

2 years ago

HomeAdvisor recommended this business. They sent a guy Daniel to my house and did estimation on a Saturday. He said he has time next Monday. I called their office to have an appointment and Daniel would come to my house from 8:00 - 11:00 AM next Monday. But he never came. I called Daniel, he was busying on another task and not sure when he would be able to work at my house. I called their office, but they hanged the phone on me twice without saying a single word. Daniel said he would ask the office to call me, but the call did not come.No credibility as a business. No apology, not even an explanation from their office. Just avoided to talk to me. The office had the work schedules for that Monday so that they knew my phone number. When they saw it's my call, they simply turned off the call.

Richard Greenwood

3 years ago

Had a slight emergency this morning and custom plumbing of Arizona responded quickly, same day service. Daniel, the technician did a great job and explaining in fixing the problem. We have several rentals in fountain Hills and our go to plumber will be custom plumbing of Arizona

Tara Pigue

a year ago

AMAZING! AMAZING! when they say drain whisper they truly are. Arial and Jesse really have the best customer service. You can't go wrong using this company for your plumbing needs. I was so happy I gave Jesse a hug because he saved me so much money and heartache. I would give Arial.a hug too if I could.

Lyn Woodbury

2 years ago

Jessie came to check my sewer as I had received an estimate from another company as buyers of my house had requested. Other company wanted almost $5000 to 'repair' he checked with a camera and video and reported nothing wrong with the sewer. Now that is honesty, unlike the other company. Thank you Jesse, honesty these days seems to be rare.

Bruce kilbourn

2 years ago

The last year or so has been a very challenging time for our family. In Nov 2019, our 7-year-old son was diagnosed with Leukemia. Months later, as a nation, we were hit with COVID-19, which drastically impacted my wife's industry, "Hospitality and Event Management", as well as many others. As a result, our way of life: living, socializing, and working has changed in unexpected ways.Despite these challenges, as a family and as a nation, we are all doing our best to maintain health, happiness, and prosperous lives. Last week, fate threw us another curveball, as we noticed a significant leak from our Water Main feeding to our home. After speaking with our Homeowners Insurance and Home Warranty companies, we found that this type of issue is not covered by either of the two plans, so it became clear that we would have to find a way to fix the issue out of pocket.So, after doing a little Google research, we stumbled across Custom Pluming of Arizona, LLC. Within 24 hours of reaching out to Custom Pluming of Arizona, LLC., Ignasio and Edward arrived on site to assess the recently discovered leak. After assessing the issue, they were very prompt and professional in offering us both long-term and short-term options that would best fit our budget.Given the issues mentioned at the beginning of this post, disposable cash on hand is a luxury we don't really have at the moment, so we opted to move forward with the lower cost temporary solution and scheduled the work to be completed the following day. The next morning when Ignasio and Edward arrived, they let us know that the Custom Pluming of Arizona, LLC. leadership team had been made aware of our recent life challenges and offered to implement the permanent solution at no cost to us.Ignasio and Edward's kind and incredibly generous news warmed our hearts and brought tears to our eyes. Within a few hours, the leak was repaired, and the workspace/landscaping was clean and returned to normal conditions. I can't thank these gentlemen enough for all that they did to help us in our time of need and for their professionalism.Thank you Ignasio, Edward, and the rest of the Custom Pluming of Arizona, LLC. leadership team. Your act of kindness has warmed our hearts and has helped restore my faith in humanity.Sincerely,Bruce Kilbourn

Chad Hodson

4 years ago

I had a backed up toilet that I couldn't figure out the cause. Ryan arrived and was very friendly and professional. Ryan was able to determine the drain was full of roots, and he was able to remove all the roots and get our toilet working properly. Great service, will use again.

Jenni M

6 years ago

Jeff replaced our A/C unit after the old one died. We had received at least 5 quotes at the time and Custom Cooling was the most reasonable. They were able to work us in quickly. The installation was quick and painless and we have not had any issues since (it's been 3 years already). So glad we went with them.

Matt Juris

5 years ago

I had a great experience with Custom plumbing of Arizona. I had an issue with my sewer line which was causing back ups within my home. The orangeburg piping that was used on my home which was constructed in the 1960's had partially collapsed. I was told this is a common issue with older homes. I had bids from numerous other companies and decided to go with Custom Plumbing due to them having the lowest bid and also due to them having a great track record from other reviewers. They were able to use a trenchless technology which allowed them to replace my sewer line without tearing up my backyard landscaping which saved me quite a bit of money!

Nessa Gee

2 years ago

We had to get some plumbing issues fixed around our home and Corri was our savior!! He was very knowledgeable , professional, and overall had GREAT CUSTOMER SERVICE!! I would highly recommend Corri and this company anytime!! Great job!!

Myia MacDonald

a year ago

Daniel gave me a good quote, the next day he did the repair Quick and easy, he saved me from a company that was trying to take advantage of me, thank you. I would use Custom again.

Corsica96

3 years ago

Dillon came by within a couple hours of phoning in my clogged sink issue to Angie's Page. Custom Plumbing contacted me and notified me of their drain special + free camera inspection. I managed to get my sink clear of the issue within an hour of prep+snake work, and managed to learn about various types of pipe as well. Would definitely recommended these guys so far!

Family O'Sullivan

a year ago

Shane provided exceptional service in repairing a leaking toilet with efficiency and kindness. We were pleasantly surprised by the low cost and grateful for the professional help!

Lexie Luxx

4 years ago

Ive had all kinds of plumbing companies come to my home for various plumbing issues. They always charged me way to much and never completely resolved the issues. James Moore did though. He gave me an affordable price, and fixed my saturation problem. No more puddles are in my luving room. And my sink is unplugged. Working nicely. He cleaned up the mesy black goo, and i will ask for him and reffer him to my family and friends. Thank you Custom Plumbing

Cheyenne W

4 years ago

They were able to fit me in quickly and for an affordable price.
I’ve had issues with other companies not showing up in time or quoting me insane prices. Custom plumbing seems to really care about taking care of the customer. I will definitely be using them again. Highly recommended

keith herzog

3 years ago

I had custom plumbing out at my house replacing my sewer in the front yard. Delbert and his crew worked hard to get my bathroom working again. Their boss Keith was very nice he made sure that my house was well taken care of and the price was right for my budget.Thank youJesse Cox

Marsha Gibbons

3 weeks ago

Craig did an excellent job,very knowledgeable.

Mary Radcliffe

3 years ago

George has just finished a great job replacing my kitchen faucet and corroded valves. I would highly recommend George and Custom Plumbing. He cleaned everything up and was very polite and professional. I plan to have the remaining valves in the house replaced so I have no unexpected caaualties. Thanks again George.

Aubree Powers

3 years ago

I've NEVER worked with a more UNPROFESSIONAL company.Our first consultation was on 10/17/2019. Anthony, came out and viewed the property promising to give a quote in the next few days. 1-2 weeks and no contact later (no calls, emails, quotes) I reached out to followup on things. It turns out that Anthony no longer works for the company and that they had no record of any quote for us in their system...It was back to square one, so we scheduled ANOTHER consultation for 10/31/2019. The guy came out and gave us a quote verbally on the spot. We then called to schedule a time for the work to be done.The work was set to be done 11/2/2019 at 10:30 am. At 10 am on 11/2 I called to confirm everything and was sent straight to voicemail. Called again at 10:30 am, 11:00 am, 12 pm no answer.Then on 11/4/2019 I called the office again to see why this work didn't occur. The lady apologized and put me on hold to investigate. A few seconds later I was hung up on. I called again a few times and finally got an answer again. He apologized, put me on hold and then hung up. After that, none of my calls were answered.THIS HAS BEEN AN ABSOLUTELY TERRIBLE EXPERIENCE.I'D RECOMMEND THAT ANYONE CONSIDERING USING THIS COMPANY LOOK ELSEWHERE.

Barbara Doerrer-Peacock

3 years ago

Staff was very prompt in replying to my inquiry and setting up an immediate appointment. I could choose to just get an estimate or continue immediately with the work. It was a number of minor repairs- change a faucet, replace a disposal and clear some slow drains. The work was done efficiently and so far it seems it was done well.

LaTasha Brozman

a year ago

Corri T completed 2 services for us. He was very friendly and was in and out. He is our go too when we have issues and we highly recommend.

debbie G

5 years ago

we had a disaster with our sewer lines and Nick came within the hour to save the day!!! He was courteous and explained everything and took his time. The next day, Michael came with his camera and was just as awesome. Explained everything and took his time telling me all of my options. Great company

rick murray

3 years ago

Great service! Our tankless hot water heater went out at our assisted living home and it was a complicated fix. Kevin did a great job making sure it was repaired within the day and kept me informed every step of the way!

Leslie Jones

4 years ago

Great experience with Custom Plumbing!! Andres replaced the old hot water heater and installed the new kitchen faucet. He was on time and prepared; he had everything he needed! Kudos to Andres for his professionaism and skill, efficiency and sense of humor. I feel extremely confident in the repairs, and know I will sleep at night and not worry about those things anymore! Thank you, Andres! You ROCK!!

Michael Dulac

7 months ago

Jessie and Derek did a great job.. Explained options, did excellent repair....

Highly recommended
!

Alexis Gelinas

4 years ago

My garbage disposal was broken, someone came out to take a look, advised me to buy a new disposal from Home Depot since buying one from them would be more expensive. No charge that day, I then went and bought my new disposal and scheduled a follow up appt. 2nd guy comes, does a full inspection of my house, found that 11 angle valves needed to be replaced, plus the main shut off valve and I needed an pressure regulator valve. Glad he found all those things, but it was $2000 for everything. Took the guy about 12 hours over 2 days to do the work, but everything was done well. No complaints

Jace Brown

4 years ago

I am absolutely thrilled with my experience! The technician (Joe O.) was on time, clean, very curtious and explained everything while making sure I completely understood.Joe fixed my plumbing problems quite fast and cleaned up afterward! He was polite and made sure I was satisfied before he left!Thank you!!! I wil definitely use Custom Plumbing again!

Lori Kay

3 years ago

Vince, the owner of this company is awesome. He was fast at getting a plumber out to my house due the leaky hot water heater. The plumber that arrived was very polite and professional. The plumber's name was Don and he was a perfectionist in his work. The end product shows this. He did an outstanding job. I will be referring them to others who are in need of a plumbing expert. I really appreciate both these gentlemen.Lori KayPhx, Az

Keely C.

2 years ago

Very stressful company to deal with. Had an appointment for them to checkout a couple leaks in our house. They were scheduled to come between 12pm-3pm (reported to call 30-40 minutes before arrival). At 2:45 had to call the company to see why they hadn't arrived or called. Come to found out, our house supposedly wasn't scheduled. They then scheduled us for the same day but between 3pm-5pm (pushed our appointment to next alotted time). Come 4:45pm, no one had called or showed up. I called the company AGAIN. A man answered & reported that someone will be at our house around 5:30pm. Come 6:15 pm no one had arrived or called. I call the company AGAIN and a lady basically informed me that she was unsure of where "Corey" was and if he will be coming to our house. Around 6:45 we got a call from a guy "Corey" asking if they can come the next day because something came up and couldn't make it the day we scheduled. So, scheduled for the next day. Around 7:30pm (45 mins later) another guy calls to say he is 45 minutes from our house and will be there shortly. The out come of it, two different guys showed up around 8:30pm (neither one of them Corey) to look at our leaks. (8 to 5.5 hours later than scheduled time) Mind you, every time you call the company, someone else answers because its a "call center" that takes their calls and does scheduling. The guys that came to look at the leaks were very nice (which is why I gave 2 stars because they saved them a star) but this company is very unprofessional and not reliable with their scheduled times!

Von Tom

2 years ago

I was originally going to leave a bad review, but thankfully Corri came to the rescue and saved the day. First plumber that was sent to do work left me with an outdoor leak and did not follow up to finish the job. I called again and Corri showed up two hours later to finish the work at no additional cost. He knows his stuff and truly cares! Ask for Corri!

Ty Scott

2 years ago

The original job had issues that needed to be resolved. After hearing my concerns they did anything they could to do right by me.Unmatched customer service and the quality of the end product is beyond exceptional. Highly recommended

Lorenna Duenaz

7 months ago

Daniel P, was very knowledgeable. Able to explain the situation, to where a normal person that knows nothing about plumbing could understand.

James Treat

3 years ago

I had leaking ball valves in the washing machine cutoff. Another company wanted to cut open the wall and sweat the fittings. This is a common fix, Daniel took the time to look and see that it used NTP fittings and was able to replace them in just a few minutes.

Thomas Beatie

2 years ago

Jesse Green from Custom Plumbing of AZ came out to clean a clogged drain for us. Our little one had flushed some type of toy down the upstairs toilet. I had already retrieved a 2" ball with an auger that I bought from Home Depot. But, there was obviously more down there. Jesse used a camera and a long snake to drag out whatever it was causing backup in our pipes. It was relatively quick and painless. It cost $69 total. The fee was going to be $299 because it was a foreign object, but Jesse made sure it was only the initial quote of $69. We're grateful it didn't cost more!

Chris Turner (Realchristurner)

4 years ago

Very professional company. Easy to work with on the phone and the repair man came right on time and did a great job. Highly recommended service to anyone in Arizona. I had the pleasure of speaking with the owner on my follow up service call and that meant a lot to me that the customer service is cared for.

Cyril manning

2 years ago

They over charged me for a toilet that did not flush properly I called them out 6 times to unclog toilet, each call service getting longer appointments, I asked custom plumbing to replace the toilet, they kept insisting nothing was wrong. So I called another company to replace the toilet for have of what custom plumbing charged me, I have had NO PROBLEMS WITH NEW TOILET.

shavvon ryan

4 years ago

James moore came to my house and fixed my plumming. He was very professional and polite. He cleaned his mess when finnished. I recommended him to all my friends and family. If needed i will request him again thanks again for your great work keep it up.

James Chapin

3 months ago

Craig was on time was very professional & was great to work with.

Sunni Wallace

6 years ago

The plumber showed up right away and turns out that I was misquoted by a newer employee, but they honored that misquote anyways and installed a new water heater for me the next day when the shop opened back up. Very pleased with the service I received, very professional, curtious, efficient, and I wouldn't hesitate to call this company again.

Juanita Bower

4 years ago

Andres was more than efficient and professional!Other plumbing companies could not find the root cause of our problem but Andres was able to evaluate and analyze the oroblem!He carefully completed the job with thorough explanations and options!!!No pressure!!!

Steve Knight

3 years ago

Don was our service tech today and wow did he do a great job. Excellent service from Vince on the phone and then Donald on site.Really appreciated you guys.He was very attentive to quality in both the parts he used and the work he didI am very pleased.

Robert Renwick

3 years ago

custom plumbing sent Jesse right on time,cleared the drains quickly gave me a very fair price just 69.00. we will be using them for are rental homes from now on.

Michael Cravener

3 years ago

Great experience tonight with Custom Plumbing of Arizona. Nash came out late to fix a stopped drain. He was here fast very professional and fixed the problem for a great price. I'll definitely use this company again.

Lily Winston

3 years ago

Custom Plumbing of Arizona is amazing!! Nash came to my home to install a new garbage disposal. He was very fast, neat and respectful. I would recommend this company to anyone!

Kelsy Sackrey

3 years ago

Needed to replace a couple of toilets in my home. Custom Plumbing of Arizona gave me a fair price and the technician Kevin was respectful, prompt, and explained to me what he was doing so I could better understand. Will be using Custom for all my future plumbing needs.

Christina Flores

4 years ago

I had to call a plumber for an emergency around 9pm. Both toilets and bath tubs were clogged. Lady on phone stated their price with no hidden cost. Cost is reasonable and exactly what the lady said. Dustin was nice and it only took him less then 35mins. to fix. Would definitely recommend them to anyone!

Brynn Van Dyke

4 years ago

If you are looking for timely, reliable service with knowledgeable plumbers then Custom Plumbing of Az will meet all of your expectations for they met mine. I will definitely be using them in the future. They provided great quality work at an affordable price. Thank you!

Erin H

6 years ago

I have no issues with the work quality, however an inaccurate estimate is a major issue in my mind. I contacted a few plumbers to get estimates since I knew exactly what the issue was. I chose CC&P based on it having good reviews and an estimate $30 less than any other company I contacted. When they showed up to do the work I was informed that the estimate they'd given me was completely false (although the job was the exact same I'd mentioned on the phone just hours before). I was going to have to pay $120 more than estimated for the 15-20 minute job. I ended up stuck with them given any saved costs from going with another company I'd gotten estimates from likely wouldn't make up for the service cost I'd get from having CC&P showing up just to more than double their original estimate.It's safe to say I will be looking for a different company for all future plumbing work.

Nick Heron

3 years ago

Don came to our house and was completely professional from start to finish. The job involved working outside in the heat. He stayed as late, 9pm, as he needed to so that the job was complete. We will definitely use Custom Plumbing of Arizona again and be asking for Don!

Andy Martin

3 years ago

We had our main sewer line break and send water back into our downstairs bathroom and laundry. They were here within 10 minutes on a Wednesday evening, scoped the line and found the tree roots that had broken the line. They came the next day and dug, by hand since it was right by the driveway to protect the concrete, and replaced the line from the clean out pipe to the street. Corrected issues with how the line was originally put in incorrectly by the builder 15 years ago. Communicated and showed me every step of the way what they were doing. Trustworthy and great work.

Jonathan Lyle

3 years ago

I was extremely impressed with this company. More specifically their technician "Nash" I delt with. The dispatcher was prompt and curtious. Then Nash spent time on the phone with me before coming out to the call to make sure he fully understood the situation and properly advised even before coming out. Upon arrival Nash was knowledgable, professional, efficient and made me comfortable that he was out for my best interest. I will ask for him specifficall and now only use this company for plumbing issues I can not myself fix. If he is a representation of the quality of technicians here I highly recommend this company to anyone!

Mimi Alonzo

2 years ago

I want to thank my plumber for going above and beyond! Corri clearly explained the pros and cons about the work that I needed to have done in my home. I appreciate the transparency and care he provided. He wore his PPE and treating me like a VIP client. Thank you Corri!

Sean Jensen

3 years ago

My mom wasn't getting enough hot water to fill a bathtub. Other plumbers were quoting several thousand dollars to install softeners and replace a brand new water heater. Jorge knew to replace worn out shower valve cartridges instead, for well under a thousand. And when a complication again stopped hot water flow, Jesse came out there late on a Sunday night and made things right for no extra charge. These are guys you can rely on to not sell you stuff you don't need, but to get results and stand by them.

Ry Corral

4 years ago

Honest, professional and affordable. I have been an employee of this Amazing company for the last year and because of thier moral and ethical business model I don't ever plan on leaving. A truly great company that cares.please give us a call with any of your plumbing needs residential or commercial.

Tracey Walker

5 years ago

Dustin was my plumber today, was not only on time, he was flexible when I had personal timing issues. He was knowledgeable, friendly and thorough with his work. Had suggestions but was by all means not pushy at all. I will be sure to keep this company’s info for future work! Thanks!

George Sargent

3 years ago

Very friendly, on time, super knowledgeable, no b.s. straight up honesty, hot water heater stopped working and came out quickly!! I thought it could be the element or igniter but I simply didn't hit the reset button. Didn't charge me for the visit. Even video my pipe lines for free! Dennis was very down to earth no b.s., no sales pitch! Can't say enough about the Custom plumbing of Arizona, llc! Highly recommend!

John Reele-Rinaldi

3 years ago

Daniel came out today and found the lint filter just full. I had just changed it and didnt figure that would be the problem. We talked about not needing one in the house.Were running the machine now and hope this was the fixWe are VERY pleased with the service and recommend.

Karyn Herman

4 months ago

Great price and quick service. Glad I called them

Ali Hamood

2 months ago

Cory was awesome. Great service provided.

Davis Fiedler

5 years ago

This is the letter I sent to them. It was ignored.Dear Sirs:I am respectfully requesting a refund of invoice P 04375. Your advertising clearly states that the line will be camered for free with a drain cleaning. I clearly explained to the appointment setter that I WANTED the line camered to find out what could be done to fix my problem.I was told that would not be a problem. When the tech arrived, he told me that he did not carry a camera and if I had the drain cleaned, someone else would be out to camera the line.After I explained the problem to him, he attempted to clean the drain after pulling the toilet.He was unable to clean the drain and told me that I would be contacted by someone to schedule a time to have the camera work done.I waited 2 days and then I called in. Jason was scheduled to come out and camera the line. He looked at the situation and told me that he would be unable to put a camera in the line, as the line was too small. He was talking about the 3” line under the toilet. He had no idea where that line went, which was the point of looking. BY THE WAY, I HAVE HAD THAT LINE CAMERED. He didn’t even try.He gave be me an estimate of $4800 to tear up the concrete and put in new lines. Which was odd, as I have no plumbing experience and I asked him if it would cost around $5000?So, the line is not CLEAR. The line has NOT been inspected. And the toilet has NOT been replaced. REALLY?Please consider refunding this invoice since nothing was done and nothing is fixed and the toilet has not been replaced.Can I put the toilet back on-of course, I put it there in the first place. My problem is you wasted two days of my time and did nothing.Do your selves a favor and refund the money.Sincerely,Dr. Fiedler

Jake p

2 months ago

Corri came and fixed out toilet, saved us from from a poopy smell, thank you!!!

Janie Lynn

4 years ago

I came home late to a flood in my home. I called Custom Plumbing, over the phone they helped me figure out how to shut my water off, then they came out within an hour (after midnight) and repaired the leak. I can’t remember the plumbers name but he went above and beyond. Turns out my water pressure was 96psi which may have caused my old pipes to break, he installed a pressure regulator so now I don’t have to worry about the city water pressure breaking my pipes anymore! When I can afford it I’m going to have Custom Plumbing repipe my home, I’ll never use another plumbing company!

Warren Anderson

4 years ago

Ryan was very professional and had a great attitude. Did the job and the quote was exactly what I was told it would be. I will recommend Ryan and Custom Plumbing of Arizona to all my friends and clients. Thanks Ryan

Geno Morris

3 years ago

Nash came out with in 20 minutes (at 9 pm) cleared the line no problem. Friendly, professional, and courteous! Not only whould i recommend this plumbing service I would request Nash personally! Thanks guys will utilize this company for all my future plumbing needs!!!
5 stars!!!!!

Bill Adams

5 years ago

Called Custom Cooling & Plumbing and they sent someone out immediately. Mr. Billy O’Keefe, their Tech was beyond professional, he was also extremely ethical! When I requested some additional work he stopped me and explained that it wasn’t necessary, basically saving us many dollars because of his honesty. Don’t meet many individuals like this and would strongly suggest calling Custom and asking for Billy. I’d also like to thank Nicole Hockings for her kindness in helping us expedite our request for help. Well done CCP!!! And many, many thanks!!! BA

Karen Tanselli

7 months ago

They replaced my front and back spigots
Dave and the other technician very nice
Good job very pleased

Noblesix37

a year ago

Repaired our shower in good time and was very professional and kind. Jesse Green was a real help and offered the best service.

Leslie Macko

3 years ago

Nash was very helpful and courteous. He called before he arrived. Then fixed stopped-up kitchen sink. Also explained options to get pipes fixed. I would gladly recommend Nash & Custom Plumbing of AZ.

Sylvia Downs

4 years ago

I highly reccomend Custom Plumbing of Arizona to anyone. They sent me one of their employees James. He fixed my toilet with no problem. I can finally sit on my throne. Thank you so much.

Suzi D

3 years ago

I had Daniel come out and he was very professional and fast. I felt comfortable having him work for us. Was very upfront with cost and what was necessary to get the job done. Thanks Daniel

KILEY MARIE

4 years ago

I made one phone call and they were here with in the time they promised. They took care of the problem with my plumbing in the bathroom and cleaned up after themselves. If I ever need help again they will be the first I call. I would recommend them to my family and friends. Thank you again for coming to the rescue Custom Plumbing!

Michael Greco

5 years ago

Louis came after hours and was very friendly and knowledgeable. There was no after hours service fee so we were very happy with the company until the supervisor Soro who does the "free" camera work got involved. First of all, we were told they would call us to schedule the camera inspection that was supposed to be part of the original rooter job but we had to call them after 3 days of no call. Soro came and upon checking the pipes, said that the problem was out past the sidewalk on the city side of the pipes. He offered to come back with the camera when the city arrived so he could show them what was going on. We took him up on the offer only to have him hit us with a surprise $200 bill at the end of the visit! He never gave us any indication that a second visit would include a charge so we felt very sideswiped and deceived by his behavior. The basic $69 rooter service is a good deal and Louis did a great job but if you have them do anything else beyond that, GET CLARIFICATION ON FEES FIRST!!! Oh, and on a side note, when I called the main office to voice my concerns, no one bothered to call me back!

Kyle Whitfield

5 years ago

They had someone out to my house the same day I called. Billy did a great job! He explained everything in great detail and did the job in a timely manner. Thanks Custom Cooling!!

Heather L

2 months ago

Corri was professional and got the job completed quickly.

Robert Podel

3 years ago

Mike came out and found my issue. Turned out there was a defective part under my dishwasher that was dripping water. He was able to see what it was and we will need to have an appliance repair.

Carrie Marr

5 years ago

We called because of the low service call fee and free video inspection. Louis came to out late at night and unplugged our sewer line. They couldn't video the line at night so they came back another day. When the line clogged in a different area, Louis helped us again. The video inspections revealed bigger problems. Alex got involved and helped with the sewer line and concrete replacement inside and out. They were honest, courteous, and paid attention to detail. I would recommend them anytime!

Veronica Gordin-Cowie

4 years ago

Custom Plumbing is just an amazing company all around from inside office personnel to outside service experts that is lead by great management and awesome ownership!! THE PRICES ARE THE GREATEST CANT BEAT THEM, BUT CAN SURELY BEAT THE COMPETITORS. 2 THUMBS UP FOR CUSTOM PLUMBING!!

Thane Wadams

4 years ago

Wow, when I look for a company there are three things I look for. First one is how ethical they are, inside and out. Second, is what’s the customer service like. Last but not least what kind of service do they provide.I will tell you Custom Plumbing reaches above and beyond my expectation I was blown away to see the service and great attitudes all around.Truely a great company! Thankyou Custom Plumbing.

luie ugarte

5 years ago

They we're fast and friendly. The technician Ry came out a a hour after I called (midnight) and cleared my clogged sewer line in minutes. Would definitely use them again.

Katherine Calloway

4 years ago

My friend reffered Custom Plumbing of AZ. Glad she did too. I had a septic tank problem. Other companies kept telling me it was my sewer lines. James told me exactly what was wrong. He emptied my septic tank and jetted my lines. Everything is flowing perfect. I will reffer James to my friends and ask for him Everytime. Thank you

FJ

4 years ago

Awesome service! Ryan was very friendly and professional. He fixed all our drain and plumbing problems. I'll definitely be referring Custom Plumbing...thanks!

Eric Utesch

2 years ago

Had Steven out to assist with a couple of plumbing issues and he was wonderful to work with, knowledgeable, courteous, and very professional. I would recommend and use them again, just hope it’s not needed due to plumbing issues.

Az Mcd

3 years ago

We found a hot water slab leak. Joe came out & confirmed my amateur diagnosis. The next morning They were back & in action. Rerouted our hot water line with minimal intrusion(wall damage) Quick, clean, & professional all the way. Thank you guys for the help.

Cathy Hess

4 years ago

Had a leak under sink, couldn't get any local.plumbers from buckeye, so called home advisors they sent out a great and
professional plumber named Andres. Highly reccomend home advisirs

Phil Clay

3 years ago

Kevin did a good job explaining the issue with the pilot light on the water heater and once could get the right part fixed it and cleaned the unit as well. Good work at fair price.

TrewBalance CBD

4 years ago

HORRIBLE!! Flakes!! They do NOT show up for appointments. I took two days off from work.... They cancelled on me the first day and the next day they rescheduled for 12:30PM and they were a no show!! I called them and their response was "oh we were told we could come out any time...." Right....because so many people can take two days off from work to wait for a soft water system repair......BS!!

Martha Fitzer

3 years ago

Daniel went above and beyond to address my needs: fixing bathroom sink faucet, water connection to washing machine and moving gas pipe so new range could be pushed back flush with wall. He was courteous, diligent, neat and professional.

Dean Rux

4 years ago

Wyatt was outstanding - besides snaking the system, he identified the drain problem from washer & took care of it. He explained possible causes & explained next step should there be further issues. Besides great communication skills, he was prompt & courteous.

Karen Carbine

a month ago

Craig and Jesse did great job.

Steven Bromberg

5 years ago

Called them Sunday morning @ 7:30. Kitchen sink drain was clogged solid. Arrived 11:30 had to snake the line twice to break through. Charged was as quoted (very reasonable!!) Would definitely recommend them.

Kace's Dream

a year ago

Jose A. was courteous, transparent and quick! Great service! Highly recommend for commercial use as was my use case.

Doroteo Ramirez

5 years ago

These guys were just terrible i called them on a routine pluggeg drain for a spcial they had for 69$ the plumber came out ran his snake through the main drain pipe and end up running the snake all the way up and through the toilet breaking the base of the toilet!!! The snake was literally flopping around inside the hall way of our house now the compant wont take responsibilty and even worse the techician is lying it was already broken i do not recommend these guys at all terrible company!!!! I am goingvto BBB andcreport them and taking them to court!!! Not to mention the plumber offered to fix toilet he broe for 750$ rediculous!!!!

bonnie surguine

3 years ago

called them for an appointment for dripping faucet. Appt time was btwn 8-11 they called at 9:30 to say we cant come til 2. I made the appointment 3 days before. I just said no Thank you , dont come. Font say you are 24/7 and fast.

mark gluckman

2 years ago

Brandon was the best. He gave me lots of options, and there was no hustle at all. It's an expensive repair, so I have to think about it. It's not an emergency. Thanks again!!!

Berenice Mata

3 years ago

Nash, came and unclogged the toilet in less then 10 minutes :) there fast and the price was so reasonable. I will definitely recommend Custom Plumbing of Arizona to everyone. Thank you again.

Robert Herndon

4 years ago

James Moore was very professional and overall helpful.
He was great at his job and was responsible with a great attitude.
I would highly recommend him to anybody.

Ora Osburn

3 years ago

This company has been nothing but excellent everttime I've needed them. They have amazing customer service especially Donald, he's prompt and there with any need of service. I was having a hard time understanding something, he explained it to me in a way I understood.

Scott

3 years ago

We had a leaky pipe and Don was able to figure out the issue quickly. The fix was not hard and I could tell Don was very knowledgeable. The customer service was great and I would call them again for future issues. Thanks.

P.j. Arnal

4 years ago

Do not believe their hype of the home of the$69 drain. They charge$245 to remove the toilet and a day later not cleared. Then they shop not warranty their work and wanted to charge another$245. They also scratched the toilet to where it does not come off. Terrible company

francisco sanchez

3 years ago

Couldn’t have asked for better service !! From both Dennis and Daniel, they were super helpful and their experience really shows ! They check my system and thoroughly explained to me the situation and my options. Words can’t explain how thankful and happy I am/was with there service. 5/5 recommend

deana carrico

4 years ago

Custom plumbing came through for me. James Moore is a smart and helpful guy. The best technician i could ask for. Thank you so much.

Stella's Mum

2 years ago

Had a kitchen faucet, garbage disposal, and pipes replaced. The repair was done perfectly. I would definitely recommend this company to anyone for a great plumber.

Ruth Escobar

4 years ago

JT was amazing I had a plumbing problem in my kitchen for a month! and he solved it right away I'm so happy with your employee! I want to make sure I get JT if I ever have a plumbing problem.
Thank you!

Marlene Leon

4 years ago

Ryan came to clear a drain for me. He got the job done. He was very punctual .He was professional and courteous. I would highly recommend him.

Michael Andreas

4 years ago

Great service all around from their customer service taking note of my personal needs as well as professional for plumbing as I am a new home owner.. There is a lot to figure out and understand in regards to plumbing in a home above and beyond repairs reaching into maintenance and prevention of plumbing issues that was also provided, along with recommendations for alternative home contracting needs being that I'm new to the area as well. I specifically worked with Wyatt that generated this review.. Custom plumbing provides quality service all around which is most important and also strives to provide good affordable prices that seem to be lower than the competition as issues that arise can become expensive if getting the highest quality work and Custom Cooling & Plumbing provides that for their customers.

macmurray kirschner

4 years ago

Professional, affordable and fast service. My lines backed up and had to stop using water so needless to say I was in a hurry to resolve the issue. They came out on very short notice and I didn’t miss a beat in my day. Will use them for any future business.

David Schoenhardt

4 years ago

Custom Plumbing was very professional, on time, worked very quickly to get the problem solved. I would highly recommend for all you plumbing needs. Just a great experience.

Peter Heins

2 years ago

Johnny did an incredible job diagnosing our problem and helping us get a plan to fix it. He actually helped us think through several different options and we picked the best.

Joseph Pluta

3 years ago

Custom plumbing is an excellent firm. They are fair and honest. I would highly recommend them to everybody.

Mary Ellen Brown

3 years ago

Kitchen drain plugged up and 40 minutes after I called a plumber was here to fix it (I called at 5:30pm and he arrived at 6:10pm and had the job finished by 7pm. Cameron was top notch communicator and plumber and we could not be more pleased.

Jay T

3 years ago

Gerry is great, he always comes through for myself and our team. I have been using Custom Plumbing for years and they have never failed us!

Niky Link

3 years ago

This is the Best Plumbing Company in Az by far. The customer service is exemplary in the technicians are all very knowledgeable as well as helpful.

sylvia sisneros

3 years ago

Daniel was Great! Went out of his way to help me get my faucet replaced. Price was very reasonable. Thank you!

Lisa DeGraw

2 years ago

This is the third time in a short while that we have called upon Custom Plumbing of Arizona for various needs. They always come thru with great communication and excellent customer service.

James Payne

2 years ago

The service tech Jason was here on time clean thoughtful explained everything he was doing was just an awesome experience I won't call anyone else I will always call custom plumbing for my needs.

R D Cox

3 years ago

Daniel came out to install a faucet, was quick with the work and good price. All turned out great and very pleased with the service.

Matt Derdivanis

4 years ago

I believe integrity speaks multitudes and look no further, a company is only as good as it's leader. I would highly recommend this company to anyone and everyone. They are affordable and get the job done with proficiency.

Rob McIntosh

3 years ago

Fast, friendly, and professional service.Diagnosed the issue, replaced the sewer line the next 2 days, and cleaned up the work-site.Very pleased with the service! Thank you.

Paul Hensley

5 years ago

Wow how refreshing, A company that does exactly what they say they will do. Highly recommended. My service tech was "Rye". Very presentable, polite, and extremely helpful. I will recommend to all my friends.

Elaina Loving

3 years ago

Wonderful customer service! They responded to my request for service quickly and had someone out the next day. James addressed our issue throroughly, very professional!

Richard Knox

3 years ago

I needed a toilet replaced and Don came out and handled it with ease. When a problem surfaced, he took care of it. Made it look easy and finished quickly.

My-I Ballerina

3 years ago

A tech came out the same day and repaired my water before the home inspection to sell yestetday.
They came immediately and changed it out before my inspection.
Life savers

Kathy Dail

4 years ago

Ryan Strandhagen did a fantastic job unclogging my sink. Very polite and neat. 5 stars for sure!

Chris Holland

4 years ago

Steven came out to our house and fixed an issue we were having with our toilet. Very professional and knowledgeable guy. Would highly recommend!

Lizette Valle

4 years ago

I would not recommend to any owner to use this company . Horrible customer service. Charged double to for comming back after they didn't unclog the first time and charged the first time they came. They are a Rip of business they don't care about there customer . All they care about is money .I went over the warrantee with them and the owner said they have a 0 min warrantee. So they don't care if they do a horrible service on the first time. Do not use this company.

Don Griffith

3 years ago

Suoer-fast response to Angie’s List query; plumber Dillon arrived within an hour and a half; quick clean out of main drain; problem solved! Thank you Dillon, thank you Custom Plumbing of Arizona!

Stephen Rehard

3 years ago

We had a great experience with Luis our tech, he was very friendly and knowledgeable. We highly recommend Custom Plumbing.

ELIZABETH MUNOZ

2 years ago

Kept rescheduling because of bigger jobs, completely lied they called which the never did I had to reach outta find out why they didn’t showed up, and the funny part is they came to fix a leak and 2 weeks later I got major damage because the pipe they fixed got a much bigger hole in another spot not to far from the original now had to file a claim with my insurance and had been a mess that can not get fixed until the plumbing gets done and they are not reliable, a complete disappointment please get different quotes before you go with this company I will never use them again

gail chalker

2 years ago

Jose came to unclog some slow drains. He was professional and informative.Two thumbs up for Jose and Custom Plumbing.

John Little

3 years ago

Johnny and Cody did great work. They went above and beyond to get the job done on time. Will definitely use them in the future.

jesus castillon

3 years ago

Custom plumbing came out to my house at 10:00 p.m. super fast reliable company. Great job Vince Hils.

scott lindsey

3 years ago

Don Osburn is professional and really knows what hes talking about. Made me feel completely comfortable before during and after. I recommend!

kuyajester

3 years ago

We had a very good experience with Custom Plumbing when they came to fix a water leak. They went over and above in finding and fixing the issue.

Cindy Bernier

8 months ago

Corri was very friendly, responsive and knowledgeable. Very professional.

Michele Bowers

4 years ago

Ryan from custom plumbing of arizona is awesome. Ryan is the guy to ask for. Very knowledgeable and has great customer service.

Megan Duran

4 years ago

Ryan was my technician. I don’t know what I would have done without him! He went above and beyond with his Customerservice! I will be referring custom plumbing to everyone!

Daniel G.

a year ago

Jose was great and I really appreciate his fast service and great personality.

WEEKESKITCHEN

4 years ago

I have now used this company 3 times and had Johnny come out every time, he does great work and very professional. highly recommended

Raheeq Yonan

7 months ago

Very honest company and it comes with great service. Top of the line

Stacy McClain

4 years ago

Ryan came out to clear my main line. His boss came a few days later and did a camera inspection. Great company

Scott s

3 years ago

Super easy company to get along with excellent customer service. I'd recommend don he was the best I've had some from them so far thank you!

Steven West

4 years ago

This company is outstanding, who knew such a great group of ppl could come together and give five star service to the world!!!
These guys are my plumbers for life!

Darryl Olson

4 years ago

Water was backing up all through the house, we reached out to Custom Plumbing for help, they dispatched a technician right away, Joe showed up promptly and was very professional at figuring out what the issue was, he sat with us and explained what was happening along with what needed to be done, although we had to have our main drain replaced Joe and Custom Plumbing were there to help us through, we highly recommend them to everyone.

Pyper Elliott

4 years ago

Thanks custom plumbing for sending out James Moore, he totally fixed my backed up sink. Was very kind and clean!

Julia Gordon

2 years ago

Johnny and Leif did an amazing job replacing a flexible gas line. Super professional and helpful!

Trevor Davis

4 years ago

Ryan was awesome! Very customer service friendly and got work done on time. Will be asking for him in the future.

andrea Alfaro

a year ago

Kory came in and was very efficient and knowledgeable thank you!! I will definitely reccomend you and Joey to other friends and family

Shannon Sanchez

4 years ago

Ryan come out when my sewer backed up. He was very clean and professional. I will use his Services again if needed.

Jennifer Hodel

a year ago

He was amazing! Got the job done quickly and it looks amazing ?

Angela Fannin

4 years ago

Great technician came out to my place of business jetted my pipes that were clogged with logs of grease. Thank you James and custom plumbing

Kerry Hudson

5 years ago

Work performed was fine....BUT get second estimate from other company. Labor was WAY overpriced. And when I say WAY over priced, I mean WWWAAAAAYYYY overpriced.

Tanner Smith (Tannersaurus)

3 years ago

Called them on a Sunday, Nash came out within a couple hours, had my flooding washer drain cleared within 30 mins.

vanessa yanez

3 years ago

Nash is awesome! Did a great job at my Granny's house. He's my plumbing for life.

B B

2 years ago

Absolute trash! Field maintenance supervisor likes to talk down to people. This company doesn’t like to pay their bills! Don’t use or service them!!!! STAY AWAY!

Robert Clarfield

4 years ago

Custom Plumbing of Arizona, has the best service and prices in town. Very reasonable and excellent customer service, highly recommended.

Crystal Sanchez

4 years ago

I had a clogged drain, Ryan came out and fixed it in time for my party. He was very friendly and knew what he was doing.

Mark Valles

3 years ago

James provided amazing service in a crucial time of need. He was very knowledgeable and extremely helpful!

steve kempton

2 years ago

On time - professional- friendly... BUT - $485.00 to replace garbage disposal? Less than 45 minutes - $485.00?

Bill Golart

4 years ago

Andres was great took care of my plumbing problem quickly. Thought price was a little high.

Pat Patterson

3 years ago

Did some video work for this company and didnt get paid. Now they are using my work on their website. I see now why their entire drain department quit.

SolderWeld

5 years ago

Great Company.. Top Notch work, I highly recommend for A/C and Plumb. Fast and reliable

Jason Lohoff

4 years ago

This is a great company, truly professional, great work and fair prices. They care about their customers and will always try to make it right.

peter mcgovern

2 years ago

Jason was very capable, friendly, and went out of his
way to help me. I appreciate that !

Stacy Kronenberg

a year ago

Kory came and was very knowledgeable and helped a lot! Great service!

Johnny Alarcon

4 years ago

Thank you for having Johnny on your team he is one of the best plumbers we ever had

David Bullock

a year ago

This companyCame out at 9 at nightAnd did an awesome fantastic jobJesse was an awesomeRepresentative for this company

Steven Moore

a year ago

Corri was great. Would definitely use them again

MICHEAL SHEA

4 years ago

Custom Plumbing of az. Best service. Best price. Best time. James Moore , you Rock!!!

Sonja Hyde

3 years ago

Great customer service and staff! I recommend them to anyone needing plumbing done.

Patrick Browne

4 years ago

Did a great job for me. Where fast efficient and did a perfect job best company I've used

Caleb Nelson

2 months ago

Coroi was very professional

Mario Jimenez

3 years ago

Daniel is the man! He unclogged a stubborn drain we had. Responsive, up front, and professional.

Larry McGill

2 years ago

Steven B very polite and professional. Got in took care of the job and was out.

Sarah Carter

3 years ago

Don is a great asset to the company. Very professional and willing to help. Great employee!

roshan feeds

a year ago

we some outdoor sewerage system ,and get so amazing experience.

Its Me

4 years ago

Great service and reasonable prices. They even showed up the same day I called.

Brandon Maple

a year ago

Kory did some plumbing for me and did an amazing job

mike wright

a year ago

Horrible job rudest customer service, Spoke to Eric rude guy like the others.

Kristaal Debride

3 years ago

The best plumbers ever dont make a mistake and choose wrong.

fatman Bee

3 years ago

Great company to deal with.....ask for Kevin,truly exceptional quality of work.

faye collins

4 years ago

Fastest and most efficient. Ryan was amazing. And so professional.

Fernando Ledesma

4 years ago

I called custom plumbing and with in 30 min they had my problem fixed . thank you James

Scott Overstreet

a year ago

Custom Plumbing of Arizona is Amazing and very reliable.

Flora Cullison

3 years ago

Great service on Fourth of July. Nash was great and very honest.

Violet Chase

4 years ago

James came out and fixed my toilet. Very professional and on time. Thank you!

The J

4 years ago

Custom plumbing fixed my plumbing, FAST & affordable. Best ever.

Tava Hermanson

3 years ago

Don was amazing. I would highly recommend them. Great service.

ignasio saenz

2 years ago

Great Company to do business with great customer service and upstanding tradesmen.

Rachel Harris

3 years ago

Don’s customer service was excellent. It was a pleasure doing business with you.

Carlos Partida

3 years ago

Quick and got the job done. Didn't like the mess left behind.

Lisa Lee

3 years ago

Daniel was very professional and did a wonderful job!

britney desantiago

a year ago

Such a terrible company to do work and to pay would not recommend to work here.

Randy Conger

a year ago

Good service Good attitude. Thank you Jose!

Steve Smigay

4 years ago

JT is eager straight forward and gets the job done right. Thanks

Madysin Duong

4 years ago

Ryan is amazing. Very friendly and great service.

Dawn Ferguson

4 years ago

Thanks James Moore you're the greatest tecnition. Love thiscompany

Clara Rodriguez

5 years ago

they don't return phone calls. very unprofessional.

Mia Techau

4 years ago

Service was great. Would ask for Ryan everytime.

Christine Beucler

4 years ago

James Moore came to my place and fixed my sewage problems! Thanks

Donella Ellis

4 years ago

James Moore came to my place fixed my problem with my drains.

Lisa Sova

4 years ago

Super clean , super service. Thank you Custom& James.

Judy Hallett

3 years ago

Wyatt, was informative, did all the work in a professional manner.

stephanie moore

3 years ago

Great company with amazing customer service!

Wanda Sweet

4 years ago

Wyatt was very professional and polite.

Tom Borquez

4 years ago

Ryan was very friendly and knowledgeable.

Sarah Dail

4 years ago

Ryan came out and was friendly and professional

anime hater

2 years ago

The person that help me was not professional.

Todd Morris

4 years ago

Excellent service and quality work.

Vince M

3 years ago

Quick response in the middle of the night!

Cheryl Lowe

4 years ago

Nice job, thx James .

Cindy Swim

2 years ago

Great place to work.

Rosie Zamora

a year ago

Replaced sewer line.

Carole Ann Reno

3 years ago

Get a second opinion

Melissa Bell

4 weeks ago

I was looking for a quote for a leak outside but had a bad experience with my Home Warranty servicer when it came to plumbing so I decided to get a few quotes myself to see if it could be more cost effective (I didn't think it was that big of a leak). They sent Craig to my rescue and they called when they were on their way. Craig was so pleasant and efficient that he wiped away my worries from before and I was open to trusting a plumber again. He explained to me what the issue was and how he would have to fix it. He gave me a quote which was higher than my deductible for my home warranty, so sadly we didn't use their services but I will ALWAYS call them for a quote first!

Custom Plumbing of Arizona - The Drain Whisperers