Description
"Pruitt's Plumbing has been in business since 2004. We're your go-to plumbers for all your residential plumbing needs. We work to resolve all your issues quickly, professionally, and at a reasonable price. We service all of Maricopa County, Yavapai County, and Mohave Valley in Arizona. We are partnered with most Home Warranty Companies and Property managers and also service any Home Owner with a home warranty. We are always available to take an Emergency and are committed to creating a unique customer experience at a fair and reasonable price."
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Basement Drains, Bathroom Drains, Cleaning Up, Clearing Drains, Commercial Maintenance, Dirt Removed, Drain and Sewer, Drain Issues, Drain Lines, Drain Specialists, Drains Replaced, Electronic Leak Detection, Emergency Service Calls, Emergency Service Plumbing, Emergency Services Available, Flood Protection, Floor Drains, Garbage Disposals, Gas Line, Hot Water Heater, Kitchen Drains, Laundry Room, Laundry Room Drains, Leak Test, Maintenance and Prevention, Major Repairs, Pipe Lining and Bursting, Plumbing Challenges, Plumbing Emergencies, Plumbing Equipment, Plumbing Issues, Plumbing Needs, Plumbing Problems, Plumbing Repair, Plumbing Systems, Plumbing Work, Polybutylene Pipes, Property Management, Recirculation Pumps, Regular Maintenance, Repair Or Replace, Residential Plumbing, Residential Plumbing Needs, Running Water, Service Calls, Sewage Back Up, Sewer Issue, Sewer Line Problem, Sewer Line Replacement, Sewer Pipe Cleaning, Sewer Repairs, Sewer System, Sewer Water, Slab Leak, Slow Draining, Traditional Repair, Trenchless Pipe, Trenchless Sewer Line, Trenchless Technology, Underground Plumbing, Video Camera Inspection, Water Conditioning System, Water Damage, Water Heater Installations, Water Leak, Water Slab Leak, Water Treatment, Whole House Repipe, Your Plumbing,
Reviews
Barbara Felgar
9 months ago
Pruitts plumbing is top notch!! They scheduled my appt. The same day. They kept me informed on technicians arrival time. James, the service technician, was on time and courteous. He recommended placing a pan in for proper drainage. He replaced water heater efficiently. Answered all my questions, explained annual maintenance in order to prolong the life of a water heater. I would definitely recommend Pruitt plumbing to family and friends.
DANTE EREBARA
5 months ago
Brent was great. He showed up on time and was very informative. He was friendly towards our kids and was great with our dog. I would use Pruitt's plumbing again and would ask for Brent. I recommend them to anyone looking for good quality service. Thank you again Brent!
Mario Alvarez
3 months ago
Jerod was great!! Super friendly plumbing specialist that got our leak found and repaired in no time. Very informative about the repair process and thorough work. We have a new Go-To plumbing company. Thank you Pruitt's for making our New Year a little bit easier with all plumbing working in full swing.
rosie bardakejian
a month ago
It was my second time having them.
They appeared for two different projects, and both times they were courteous and completed the work. I highly recommend them. There are many Melvins in the world, but this business will not take advantage of you and is trustworthy.
Anthony Thompson
2 years ago
I was VERY skeptical when Pruitt was assigned to handle the warranty of our water heater at first. As I looked online, the reviews were terrible. However, if you ask the right questions and communicate properly, most bad experiences can be avoided - which was our case.
I was up front with them about bad reviews and they made it their duty to show me a GOOD experience, which they did. Kudos to them for making it all happen ... Now to the review.
Just finished a few days without a water heater due to some leaks. Called Pruitt and they were out and making things happen very quickly. Especially remarkable it all happened on Good friday over a holiday weekend.
They came out, assessed damage, gave recommendations which at the time was sever water damage. We were able to fix the water damage over the weekend and then have Pruitt (adam miller who was exceptional) come out to install our new water heater.
Bottom line: Great to communicate with, honest and handled the job like a professional. Would easily hire them again.
Beware and stay away! They stole from me and the warranty beware the were supposed to replace my toilets and the warranty bought the replacements they picked them up and decided to keep one. That was after the first tech hit my fence when coming out to my call the second tech broke my sink and did not notate it so they did not want to be responsible. Now I have to dispute this with their insurance.
Marianne Smith
4 months ago
home warranty sent this company out for hot water heater, no hot water called on a thursday, could not get them out until the following monday, the tech showed up at 5 pm, needed to shut power off, he shut my solar off instead and proceeded to work on water heater and started a fire in water heater, which I had to put out, they charged me $550 for additional work (which was ridiculous), the tech left the burn water heater in my garage, I had fire dept out because my alarms were going off and I was scared my house would burn down, they did not send a tech back until friday! we went 9 days with no hot water...would never use this company again, not only with all of this but never even got an apology from the company for their techs mistake by switching off solar instead of power
Geri Mantucca
2 months ago
Second time using them thru American Homeshield Warranty company. Excellent service. Justin is terrific, courteous, professional and gets the job done!
Michelle Marie Grossmann
3 months ago
Brett from Pruitt’s came to fix a leaky pipe under my house. He was friendly professional and worked diligently until the job was completed 10/5 in my book.
Christa Lawcock
3 months ago
Pruitt's was called after a company gave us (and our home warranty) a bogus quote for a leaking water heater. No water anywhere and heater is 1 year old.... Pruitt's staff was great, came out and identified the actual issue, then made the claim for us. Great service!
Long story short don’t waste your time. A “tech” came out to clear some drains. That was fine. The other bathroom shower was not getting hot water, on inspection the tech found that the handle was reversed. In his attempt to reverse the handle he thought the cartridge had been reversed by a previous plumbing co. He tried to correct the problem but the situation got worse. He was not able to fix the cartridge and shut off the water supply to the shower. He then called the home warranty co and suggested the previous co. return and fix the problem. It seems this should be my decision not his..or anyone else. Only problem is the shower faucet is now leaking and although he said he shut off the water to the shower it’s been a study drip of a gallon every hour. They did not respond to an after hours call. When I called Pruitt plumbing the next business day I was informed by a supervisor that the previous company should return and fix the problem. Maybe this is due to it being under home warranty, regardless I asked them to send someone to turn off the water to stop the leak..after more excuses I decided I had wasted enough time and energy. I’ll call someone else who can fix the problem, apparently they won’t take care of a problem that happened during their visit.
Allison Paoli
2 months ago
Brent came out per my home warranty and explained what he believed my problem to be. Not only was he professional, he took massive pride in his work. I appreciate Pruitt and Brent.
John Anderson
8 months ago
From start to finish, quick service with a smile. I have to say Great Job to Landon and the office staff. You will keep me comming back.
Rhonda Moore
7 months ago
Such a great experience with this company for the second time and so glad it was him.one of the nicest workers to come to our home. He was on time, worked quickly but was kind to both of us ( and the dig) in the time he was here. This time it wasn't a major repair but more than to older women could handle on our own. Thank you for hiring and sending such a nice young man.
Teri Sherrill
8 months ago
The office people are very friendly and great with communications. Our repair tech was Brent. He was extremely knowledgeable and courteous as well as going above and beyond. He took the time to explain everything to us so we would understand it. We were even able to get our water heater parts in a little ahead of his daily schedule, which was fantastic! I would highly recommend using Pruitt’s to anyone that has a plumbing problem. If you can request Brent!! You definitely won’t be disappointed you did.
Fabian Mora Navarro
6 months ago
Extremely satisfied with Pruitt and their technicians. The entire experience was great. They came, identified the issues, offered solutions, and executed them fast and effectively. The technicians were professional, very nice, well-mannered, and super helpful. Very pleased with Pruitt. Thank you
Shelley Carr
6 months ago
Kevin with Pruitt's Plumbing came out and fixed several plumbing issues. Leaking faucets, rocking toilets, clogged drains, and drain stoppers. He is professional, knowledgeable and timely! I felt very comfortable having him in my home, I knew he would get the job done correctly, I will recommend him to friends and family!
The service was ordered through our home owners insurance. I received a response immediately to schedule for tomorrow and was pleasantly surprised when they actually called me back to schedule same-day service today. Great experience.
Zach was very pleasant and professional.
Melinda Luevano
4 months ago
Brent came to my home to look at why my garbage disposal wasn't working and fixed it. He explained everything to me what was going on. I really appreciate him taking the time to explain things, which doesn't happen with other companies. He is such a nice guy. Thank you ?
Daniell Darling
9 months ago
Brent is amazing! After having to change our time to help out with an emergency call, he still came to our home full of kindness and professionalism. He was awesome with telling us all the information we needed to know about our water heater and what was going on. He was quick to help us out in finding a solution and his company was on the ball with getting info to our Home warranty the same day to get this taken care of asap.
If your ever in need Brent is the Man to ask for!
Pamela Hammond
7 months ago
My service tech, Zach, was very knowledgeable. He answered all my questions and explained why I needed a new PRV (Pressure Reducing Valve) and how it worked.
Clogged toilets and bathtubs. Excellent employee bryan. Other than 7 hours window of arrival time, everything is FIVE STARS. Quick and clean work. Thank you. Stay safe.
I had a leaky sink and a leaky hot water tap in the shower. Pruitt’s originally told me when I called on a Monday that they couldn’t come out until the following Friday. While it wasn’t a big deal, I wanted the service done a little quicker, but I was willing to wait.
They called the next day and said they had a tech in the area….David the technician was professional, polite and thorough. Leaks repaired before they became big problems. I couldn’t be a happier more satisfied customer. T ha k you!
patrick ladeau
2 years ago
We had an outside faucet replaced because the pipe leading to it had broken and leaked into the house. When the plumber who did the install turned on our water after the repair, water sprayed into our house...he fixed that.
The faucet is securely in place and works well (thank you!); however, its base does not cover the hole in the outside wall. Water and air are able to get into the house quite easily. The screws that connect the faucet to the house are not aligned properly. The installer left it that way.
A senior plumber came out for a follow up evaluation. After looking at the faucet he said it is securely installed (I know that) and that it is paid for (I know that, too) and that the installer did not even mess up our stucco during the install (no professional plumber should mess up stucco). He said he could caulk around the faucet base.
It is solid and works well (again, thank you) but it looks like a 10 year old installed it. No thanks, I'll caulk it myself.
Shari Hastings
6 months ago
Pruitt’s was a pleasure to do business with, from the women at the office to the two plumbers who were out to do the work. Marco and Landon were real pros. I can’t say enough positives about this company! Rock Star Company.
Laura Roybal
6 months ago
I'm glad he came out early, but I should not have had to make the 2nd call. It could've been corrected the first time.
The toilet had a small leak, but didn't show itself on the first visit. The technician who came the first time couldn't make it leak, and did notice that the flapper MIGHT need to be replaced... I know enough that if it's worn, it's not sealing well enough. I hope to see that replacement will reflect in my water bill next billing.
My wife and I are extremely appreciative for the fast service you provided us. The tech was fantastic. He was kind, friendly, professional and did a wonderful job. Thanks again for you speedy response to my issue. Thanks for your excellent customer service.
Roberta Anderson
7 months ago
I live in Lake Havasu city , I had the honor of meeting James. He was very professional and awesome at his job. I will definitely use this company for all plumbing issues.
Ronald Sanders
8 months ago
Pruitt Plumbing. I just wanted to thank you for the wonderful service we received from your repairman, Kyle. We had a problem with our garbage disposal and we contacted our home warranty company. Within a short period of time , Kyle came to our home and within a short period of time, found that the unit needed replacement. He replaced the garbage disposal with the new one and fix the problem. He was great to deal with and very professional. What a great serviceman! The next time we have a problem, we will request Pruitt Plumbing Kyle. Sincerely, R. Sanders
Warren Molden
11 months ago
Pruitt's was able to get a tech over on a Friday afternoon to install a water heater. They saved us a weekend of cold showers and that was worth 5 stars alone! The price was great and the tech did an equally great job. Will highly recommend.
us.
The message you included was: I received service the day after I called. Couldn’t be happier about it since I had 2 different leaks in my walls. I couldn’t be there so my sister and brother-in-law met the tech (James). Turned out they knew him thru their granddaughter(my great niece) which made it pleasant for their need to help. My conversations with James on the phone insured me I had a very knowledgeable and personable person fixings the problem. It’s been a great experience so far. Additional work is still required but I’m confident friendly, trustworthy and professional service will continue.
This is the second time Pruitts has come to my rescue after my home warranty assigned plumber failed me. Pruitts was able to get the job done for me in both instances when others couldn't. they provided the appropriate/efficient solution for me as the homeowner vs. just the most expensive one. Landon the technician was super helpful and went the extra mile for me to ensure I was satisfied and had peace of mind. I trust this company and would recommend.
Pruitt’s Technician Justin’s customer service has me re-writing my review. He went above and beyond to come back and help fix an issue with our leaking toilet. I appreciate his professionalism and willingness to come back. Thank you!
Excellent job and cleaned up beautifully after he was done. Got here on time and did great work. Will use them again if needed.
Tim was very professional and did an amazing job replacing our hot water heater. I used Pruitt’s Plumbing through One Guard Home warranty and everything was very easy regarding the process of diagnosing to replacement. I would happily use Pruitt’s Plumbing for future needs.
Our home warranty First American sent this company to fix a leak with our Tankless Hot Water Heater. The Tech fixed the leak by installing new supply lines but before he left we told him there now was no hot water coming out of the taps. He said to call the office to book another appt instead of him troubleshooting then on the spot. The next week a new Tech came out and said it was the heat element and other parts and ordered them. Waited another week for the parts and a different Tech installed them and still no hot water. Even asked the Techs if the supply lines were hooked up to hot and cold correctly and they just rolled their eyes at me. Called to talk to the Manager but he was off for July 4th long weekend and never returned our message. One month later and still no hot water and ended up buying a new unit and having a handyman come to install it and he said the water lines were put back on backwards from the beginning from the first Tech. We went with no hot water for a month and if the job was done right from day one I wouldn't be writing this negative review. The manager should have at least had the courtesy to return our call and send a Senior Tech to review. We are out of pocket $750 plus $85 service fee as couldn't wait another month for a hot shower and ended up buying a new unit but didn't need too and home warranty won't reimburse.
Zachary Toporek
11 months ago
Both Dans were great to work with and very knowledgeable. I really appreciated their expertise and knowledge. There were a few younger team members who were involved in the various on-site appointments who were equally polite and professional, but didn't have Dan Sn. or Dan Jr.'s expertise, and I am particularly appreciative of the Dans' knowledge. Only area for improvement would be cleaning up after the work is complete, but in the scheme of things that's a pretty small complaint compared to how much I appreciate what the Pruitt's Plumbing team did to help us. Thank you!
Kristen White (Momma Kristen White)
6 months ago
Great group of professionals to work with. We've used the 2x and each experience has been positive. Honest, kind, resourceful.
feel Ryan did not care to try to fix anything Rather chose to blame everything on a needed pressure valve that is not covered per Ryan, He wanted to charge me 400.00 for a valve. He said One Guard would not cover because we do not have one already.
1. Could not fix master bathroom because husband pulled plug out for sink to drain 15.00 for nre one, but refused to put new one in even tho he said he prob had in truck
2. Could not fix leaky bathtub as it needed a new whatever it is called.
MOEN Single-Handle Replacement Cartridge
Model # 1225
Store SKU # 936847
$19.98
He stated that was 277.00 I said for a 20.00 part and he said the part was more than that. I said no I have one sitting on my kitchen table to return to home depot. It was 20.00. He said they pay 36.00 for the item. so wanting to charge me 240.00 for a 5 minute change job, but chose to blame leaky tub on water pressure. Funny we have one of those, but not covered because he blamed it on water pressure. This has been replaced in the past asn leak stopped. Now after about a year is leaking again.
3. Did open sink in guest bathroom and it appears to be draining ok after 1st try.
Total waste of my copay for my warranty, This company seems pretty useless unless you choose to pay for everything out of pocket as that is what they are asking for.
Ryan said he would call One Guard and see if these items were covered and I asked if I can listen and was told NO , that One Guard will call me regarding this matter
This company needs to be removed from the One Guard professionals. Totally useless and waste of my copayment. Very dissatisfied.
My plumber, Adam, was great to work with. He was very good at keeping in contact with me do that I knew just when to expect him. This side showered me to prepare in advance so that he could complete the job as easily and quickly as possible.
He worked in a professional manner and communicated very well with my home warranty company so that I got the best solution, not a temporary band-aid quick fix. He asked my opinion about every option that I had to modify my plumbing for a water heater replacement. He got my aged heater up and running long enough to make it to the planned replacement, so I was never without hot water.
The customer experience with the office is a different story. They are pleasant and friendly, but they seem to be understaffed. I called them multiple times and was always placed on an extended hold. Then, you can never get back to the person that you were last speaking to and have to explain your situation anew each time you call. They need to hire more dispatchers so that they can answer your call in a timely fashion and be able to have the customer continue a discussion with the same agent.
Christine Martin
8 months ago
We have an ongoing issue with the gas dial on the front of the water heater and even after two visits, you people had no clue what to do or were not even willing to work with us to figure out what needed to be done to fix it. It was discussed on the first visit that we would give it a couple of weeks and watch the dial and then you guys would come back and install a new gas feed but that didn't happen and I pretty much have been dismissed and I think I've also been looked at as crazy or worse, a liar and neither is true. Two visits nothing accomplished no apologies no nothing. I've already called HomeServe and told them that they should not be using your company if this is how you do business.
Rhonda Turner
7 months ago
Had a cancellation and they fit me right in, timely, friendly, professional, knowledgeable, Justin was great!! Took care of clogged drain, broken faucet, & non functioning garbage disposal. Done in no time! Excellent service.
Kyle did a great job replacing the waterheater with no mess. It took longer to drain the old waterheater than it took to put it in. The office informed us at every step and we knew at all times when Kyle would arrive. Will definitely use Pruitt again
Julio Gonzalez
a year ago
So I had an issue with my toilet the water tank was leaking water because of the o-ring where bad so the water was leaking. I called Pruitt plumbing LLC to repair the leak. They got here and fix that issue! but they did not place the flushing handle back the way it supposed to work now I have to place the flushing handle back to a stop the water from running with out stop. I called the company and they lady who takes the calls told me that I should have checked before their Plumer left the house. I paid for them to fix the issue not for me to be the repair guy. So she just hung up on me. After they take my money that’s the kind of service I get.
Jan Schiller
9 months ago
Technician was capable and friendly.
Minus one star: be prepared to wait. Smallest window of arrival is 4 hrs. Both times, my initial arrival window was 8am-2pm, which switched to noon-5pm the business day prior (=taking the entire day off). You can call the day of for your general position in the arrival window, and Pruitt's will call you about 10-30min before the technician arrives.
Marco was excellent in identifying the problems we were having and found quick and correct solutions. Great work!
Henry Martinez
8 months ago
Hi, my name is Henry and I want to thank Brent the service man who helped us with the plumbing problem we had at our rental property. He was on time and very pleasant to work with. He was very knowledgeable and professional. I wish to recommend very highly Pruitts plumbing serice to anyone who may require a plumbing service. Thank you, Henry Martinez, Kingman, AZ.
Pruitt's Plumbing was able to fit me in immediately when I called. The response time for my leaky pipe was appreciated. The Service Technician Richard was professional and personable. The price matched the estimate and was very fair. I would recommend Pruitt's Plumbing to friends and neighbors.
Pruitts Plumbing called to set up our appointment. It was a service call. They are very polite and efficient on the phone. They sent out Technician James. James is very professional, courteous, and knowledgeable. He was on time, well prepared, and cleaned up after himself. I would recommend Pruitt's Plumbing and James.
Christine Pavlisen
a year ago
To whom it may concern. I was just getting ready to write a review. First of all the person I spoke with about getting on the schedule was accommodating and sweet.
Danny was superb! He was personable, conscientious, and explained things to me as we went through the list of issues. I would like to have him come back to do the repairs once One Guard okays the service order. Thank you Danny! You rock...
Got referred to them via my home warranty due to an issue with my home outside bib. They were very fast at calling back and setting an appointment, even faster at showing up.
Jamison and co. showed up and explained the issue very well and quickly got it solved. Thank you very much!
James is such a knowledgeable technician. Not only does he fix the problem with expertise, he also has outstanding customer service! I am always impressed by his work. Thank you, James and Pruitt’s Plumbing for a job well done!
Pruitt Plumbing LLC was so easy to work with and get scheduled! On the day scheduled they sent a plumber T J to do the job. He came in with a fantastic attitude even though it was the end of a long day. He went straight to the problem and took care of it immediately. In todays world it is so refreshing to have such a person come to your home with such a great attitude!! Thank You Pruitt Plumbing and TJ for taking care of business and having such a great attitude! TM
Landon was very knowledgeable and amazing customer service and explained everything to me to make sure I understood.
My home warranty company sent them. They tried to charge me 550.00 to move my water softener in order to fix my water heater.
I had is moved for 75.00 by Shorline.
rocklan williams
8 months ago
My wife and I just can’t help but love this kid, he goes above and beyond what is necessary and certainly makes us feel like he cares. We’ve had three experiences now with Pruitts and hopefully won’t be having anymore anytime soon but if we do we feel like we’re in good hands
Patrick Bestler
5 months ago
Marco did a fantastic job! Immediately knew what to do to solve our leaking faucet and to remove a very stubborn bonnet nut..
I had a very positive experience with Pruitt’s. I had a leaky toilet and the original attempt to fix the leak was not successful. But Pruitt’s came back out to my house, no questions asked, and finished the job. My technician was also very polite, professional, and respectful. I would recommend Pruitt’s to others based on my experience.
TheCaveCreeker
2 years ago
The professionalism of this company, sets a standard of excellence. From the original contact and appointment setting was timely and very fast. The repairman was well dressed and very clean. He completed the repair with efficiency. He was very knowledgeable and left the work area sparking clean. I recommend Pruitt's and will certainly use again.
Home warranty use them. I used them for out of warranty service, and they were excellent.
Margaret Kilian
2 years ago
The description above - quality, value, professional, responsive, and on time couldn't be restated enough! We had had issues with a former plumbing co. and highly recommend the services of Pruitt's Plumbing. Tech Josh came to the home 7/17 - 6 various plumbing repairs to address - couldn't speak more highly of this gentleman. He not only was able to resolve our plumbing issues, but greatly appreciate his overview/explanation of what was wrong/issue at hand with each plumbing item. Husband and I highly recommend Pruitt's and if desire a specific tech, I'd request Josh! Biased.. but that's who we will state if friend/neighbor or we in future have an issue. Thank you Thank you! Another home 'to do' off the list! :-)
I have used Pruitt's a few times now. I am fairly new but will never use another company for my plumbing needs. They are up front and honest with everything they do. No surprises!!! Very nice technicians always. All work is done completely and in a timely manner. I am a Pruitt's customer for life, and would refer them to anyone.
Very knowledgeable, friendly, and reasonable. You pay more for the initial inspection which gets taken off if you get the work done by them but you pay less for the actual project. That's a 10 star report. :) I would recommend them to everyone.
Adrienne Diggs
3 years ago
My water heater went out and Pruitts Pluming was assigned by the Warranty company.
They were GREAT !!! Martin was our technician and he went above and beyond and did everything he could to help our stressful and chaotic situation.
He took the time and went above and beyond to help set up the replacement and appointment.
He was very nice, professional and knowledgeable.
I highly recommend this company and would use them again if I ever needed anything. Thank you Pruitt’s and Martin you guys are awesome!!!
Very HAPPY with their service and reasonable prices! 5 stars
Broken pipe in the slab, had home warranty policy, Pruitt was the recommended plumber, had doughts about a company who our warranty company recommended. Was pleased with Mike Pruitt who did the estimate and the tech who did the work, quick response to our dilemma, local company has not gotten back to even give us an estimate, we have hot water, thanks Pruitt
I want to thank Danny from Pruitt's Plumbing for the outstanding job he performed repairing our disabled water heater. He was personable, timely, and most importantly, his technical expertise was clearly evident during his maintenance visit. He seems to love what he is doing and it shows through the high quality of his workmanship. In my opinion, he establishes a very high benchmark for the rest of Pruitt's field technicians in terms of performance excellence. Overall, a nice experience with a good company and a great employee.
Chris Higgins
2 years ago
Pruitts was recommended by my home warranty company. They sent a call and text to inform when the technician would arrive. I appreciated that as I am working from home and it helped me to adjust my schedule properly within the provided arrival window.
My only complaint is that I received two different customer service experiences.
The first technician left about 30-45 mins after his arrival. He told me I had a broken AAV and the snake he had would not clear the blockage. While doing the job he took a personal call, joked about how close he was to his home and how he would be there in about 30-45 minutes or so. He left my house within that timeframe. I also have to note that prior to him coming the sink would drain, but slowly. After he left the sink would not drain at all.
The second technician used a snake identical to Jared’s to clear the blockage. Also, when he noticed that the AAV Pruitts ordered was incorrect he went to Lowe’s purchased the correct part and installed it. I really appreciated that.
All in all I’m happy my sink was fixed and is now draining properly.
Pamela Schwartz
7 months ago
The plumbers were polite, speedy, on time and efficient. They were also very patient with the clueless homeowner (me!).
Bradley Scruggs
a year ago
Thanks for the great service! Our water heater went out and Pruitt's was sent out for the warranty job. Both technicians that we worked with were great communicators and explained everything well. Definitely would recommend Pruitt's Plumbing.
I'm a real estate agent, in the process of selling my personal home.
My home warranty company OneGuard - selected Pruitt's to service my repair. My initial service request, on 2/16 was for a repair to the gas line on the hot water heater. The earliest they could schedule me in was on 2/25. The technician came out, repaired the gas line and told me that the gas control valve was leaking (it needs to be noted that the leak, while visible, was not interfering with the functioning of the hot water heater at the time). He ordered a replacement, which arrived quickly and the repair for the gas control valve was scheduled for 3/5. After the technician was at the house on 3/5, I received a call that they needed yet ANOTHER part to complete the repair, but that there was still hot water to the house. Again, the part was ordered and the THIRD service visit was scheduled for 3/16.
After the third servicing was completed, my case had been closed out in the home warranty system which indicated that the repair was completed.
Now, as my hot water heater is located outside of the house, the last two repairs were completed while I was out of town. I arrived back in town on 3/23 - a full WEEK after the supposed completion of the repair and to my surprise - there WAS NO HOT WATER TO MY HOUSE. In fact, the gas control valve WASN'T EVEN CONNECTED TO THE HOT WATER HEATER. The last technician at the property simply left the assembly disconnected, nobody told me that the hot water heater had been disconnected, that there was no hot water to the house, and they made it appear through the home warranty program that all of the repairs had been completed.
I called Pruitt's immediately and was told that they needed YET ANOTHER PART to complete the repair and that it would not arrive until 3/26 and that there was nothing else they could do.
It is now 3/24 and I have spent HOURS trying to get OneGuard and Pruitt's to get this situation resolved today to no avail. The best they can do is schedule yet another repair for tomorrow - yes, somehow the parts mysteriously arrived early.
So - not only am I without hot water to the house, the buyer of my property is unable to fully test the plumbing during the inspection that is scheduled for today.
Shame on both of these companies!!
It goes without saying that anyone who is even THINKING about hiring Pruitts on their own needs to run as far away as possible from this company. It is unfortunate, however, that all of the OneGuard and AHS home warranty holders out there will undoubtedly be subjected to the horrible service of this company indefinitely.
And as far as OneGuard - well they have been of absolutely NO assistance in this matter. I've promoted OneGuard for years to my clients and have had the policy on my personal residence for over 5 years. Funny how this company spends a ton of money promoting itself to the local realtor community (ironically, the buyer of my property is also a licensed realtor) - and then thinks nothing of flushing all that money down the toilet with the total lack of service it provides to it's customers. I had concerns several years ago when the company was purchased by American Home Shield and I now know that those concerns were more than justified. OneGuard ISN'T EVEN CLOSE to the same company that it once was.
My experience with Pruitt's Plumbing was great. The technician was proffessional, friendly and got the job done. I apprecite it.
They set up my appointment within 24 hrs of calling. They arrived promptly. The technician was very knowledgeable and professional. He got the job done in a very timely matter.
Carlos Hernandez
a year ago
Update: I asked my home warranty to send out Collins Commercial Services. The tech cleared my drain in about 30 minutes. There was hair in the line. Never use Pruitt's!
Kyle was very unprofessional and attempted to bully my wife into unnecessary services. I spoke to him on the phone and caught him lying about what he did. In addition I told him his diagnosis had already been repaired by another plumber. I then suggested a resolution another plumber had used and he told me to call them. He did not attempt to snake the drain properly, he just tried to upsell my wife on a broken line because I was not home. He told my wife he was putting us on a no service list and that's fine because I don't want Pruitt's Plumbing back. I got the impression that because it was a Home Warranty job he just wanted out without doing work. All he was interested in was upselling. $275 to run a camera after I told him it's been done before. No thanks.
Susanna Burke
11 months ago
Zach was professional, friendly and finished replacing my new hot water heater in just a few hours. Very happy with service - thank you!
Mike P (SR32)
3 years ago
i just had Ryan from Pruitts Plumbing assigned to me through OneGuard home warranty and i have seen negative reviews for this company and was very worried. Ryan went above and beyond to with the replacement of my heater and was very kind, honest, and also punctual. Hire more vets like him! Maybe for anyone worried about having an issue with this company just ask for Ryan he will do you right! I am glad my worries were proven wrong and I had a great experience and have hot water again!
Owner should give him a raise!
Was referred to Pruitts by my home warranty company. Upon arrival they determined I needed to order a part through the manufacturer. The part was backordered. I had to call them repeatedly just to keep myself updated. The office staff is by far the rudest I have ever had to deal with. It has been 27 days without hot water!! Upon this last check in they informed me that over a week ago I was approved through the manufacturer for a new water heater!! I have called 3 times since that approval and not once did they mention that to me! Instead the rude offive staff told me I needed to just be patient! Then tried to tell me that if I used the part THEY ordered that it would void any warranty through them. To which I have determined would be as good as expired milk. Absolute worse service I have ever had. Would never recommend this company until they train their office staff on politeness.
Pruitt's plumbing is a great plumbing service. Every time I have called they've gone the extra mile to assure that all of my questions are answered in a detailed manner. Their tech is very friendly and professional. The work they do is very good and I've had a great experience with them. Strongly recommend!
Great Service, Great Communication, Fast. What else do you want from a Plumber!?! Pruitt's was set up to service my Water Heater through my home warranty company. They called this morning and set up the appointment. They called 30 minutes before they would arrive and we're at my house about 27 minutes later. The Tech looked at my Water Heater leak and had it fixed and was on his way home in 30 minutes. Fantastic Service!!!
I work with a home warranty, needed service on my own home and decided to call Pruitt's for help since they work with us. Glad I did! Was able to get the repair done and corrected with a few hours of calling! Thankfully we knew the issue ahead of time and it's a basic truck item they carry. 5 out of 5, give them a try!
The technician who responded, James, was extremely professional, polite, and prompt. He explained our problem, replaced what needed to be replaced, and cleaned up afterwards. I would highly recommend this company. I would not hesitate to use Pruitt's Plumbing in the future.
UPDATED: Plumbing is a very difficult job and an essential service. These guys do the best they can.
After 3 weeks of waiting they came through and went above and beyond by replacing my water heater entirely under the home warranty. I am happy they were able to rectify the situation and i have no hard feelings.
Javier was knowledgeable about his job , professional and quick! it seemed with in the hour I called about my plumbing problem he was there ready to help, compassionate ,personable and got the problem fixed in no time! This is the second time I’ve had this company help me in the past few years and I would recommend them every time. The first fellow was awesome also!! So good at their job :) I love Pruitts!
Rachel De La Rosa
2 years ago
I used Pruitt's through my Home Warranty to replace a water heater. The tech was extremely helpful, very friendly, and detailed with explaining how the process worked. I'm very pleased with Pruitt's and plan to use them again in the future!
Danny their technician was great! He was quick at resolving my plumbing issues, friendly and answered all plumbing questions I had for him with no hesitation. I liked that they not only texted me that the tech was on the way, they called me and he arrived in the time they stated. I will definitely suggest them and use their service again. Thank you Pruitt’s for a fantastic job well done! ????
I had a water leak with associated floor flooding. Pruitt was prompt in their response time, provided me with location updates and confirming convenient time, wore a mask and clearly identified themselves. They immediately diagnosed the issue, maintaining a clean work area and promptly cleaned up after. I have used them more than once and highly recommend.
GREAT service!!!! My water heater was leaking. My home warranty -- One Guard selected Pruitt's Plumbing and an appointment was set for Tues, 28 May -- the first work day after Memorial Day. Frankie, the technician, showed up as scheduled and determined that the water heater needed to be replaced -- the bottom had rusted and had a steady leak. Another appointment was set for the following afternoon and he replaced it. He also replaced the feed lines and extended the overflow line to ensure water didn't pool beneath the new water heater. Frankie was courteous, really friendly, polite, knowledgeable and VERY professional. He did a TERRIFIC JOB -- VERY PLEASED!!!! I would recommend Pruitt's Plumbing to anyone!!!!! Just a VERY GOOD JOB!!!!
Carl Tichauer
4 years ago
I had a leaking problem in the extended portion of my garage. One Guard contacted Pruitt Plumbing. Mike Pruitt arrived Friday, and after conducting a check, thought I had a slab leak. Mike arranged to be back on Tuesday, the soonest he was available. He quoted me a price of $1,500 out of pocket. Mike arrived promptly on Tuesday morning, and after conducting a thorough leak test he found the source of the leak. It was a pipe leading to one of my water bib on the side of my house. Having 2 other ones, Mike suggested to cap the bib thus eliminating having to run a whole new line. The whole cost of the job was a little over $300. I appreciate Mike's honesty, and will use Pruitt Plumbing again, if needed. You have one very happy & satisfied customer.
Thanks Mike?
Jennifer Black
2 years ago
Adam was my technician for a major stoppage issue with a new house. I was nervous because of the reviews but everyone from the reception to the plumber was amazing. The issue was ongoing and Adam fixed it in one visit. This was through home warranty so I cannot comment on pricing. He never asked for a dime and was very thoughtful and thorough and great communication. He let me know i have 30 days to let them know if I have any further issues. Thank you!
Alisa Quintana
5 years ago
I would definitely refer all my friends and family to Pruitt's plumbing! Everyone we dealt with was very nice! We just bought our first house five months ago, and all of a sudden our water bill and electric bill sky rocketed! And we had tile through out the house cracking, a hot spot on the floor, we called out home warranty company one guard and they sent Pruitt's plumbing out. First tech confirmed we had a hot water slab leak! This was something we did not want to hear, especially just a week ago my husband almost lost his finger at work and his pay is being cut, so we can only pay our house and that's it! We are still going to struggle for a few months and there was no way we could afford this! But Mike the manager was beyond kind and tried to work with us but we still couldn't afford even payments! He went above and beyond and got with the owner and they decided to pay it forward to our family!
We are beyond thankful and grateful. Our family always pay things forward and this is the first time, ANYONE, has done something this nice for us!
The work was done in a couple hours, Mike the tech, explained everything to us, and cleaned up his gear and mess from the drywall and insulation.
I sure hope he enjoys his brownies he got to take home with him!
Thank you PRUITTS plumbing and God bless, you have a new customer for life!
They caused a gas leak from the water heater unit. Once my family noticed it we called the gas company to come out and they shut it off immediately. The plumbing company wanted to charge to come back out and service it after they caused damage to a brand new unit and cemented around the piping and not addressing the actual issue. Once we noticed a bigger problem they didn’t want to come fix it unless we paid them again. This could have caused serious damage and life threatening issues that they didn’t care about.
I had a home warranty claim with First American Home Warranty for a rusted garbage disposal. Claim was handled very well by Pruitt's from a quick initial call and scheduling, to status updates on technician arrival, through completion. Ryan was very professional in every way and replaced the bad unit lightning quick. I would use Pruitt's again next time I have a need.
Timely, professional, found and resolved the problem quickly. When it comes to the smell of gas and concerns about health and well-being, it’s great to know that A prompt, honest, and capable technician could be dispatched and manage a resolution as quickly as James did. I would use Pruitt’s again.
Our home warranty company has sent them out 3 times now. Always timely, professional and provide good explanations for what they are doing. All 3 technicians have been a pleasure to work with!
This company contracts with our home warranty company. We live 100 miles north of Phx so were concerned about responsiveness. But they came out and assessed the hot water heater the same day we called, a Friday. On Monday they were back at 9:30. Ken competently replaced the water heater and surrounding, no longer meeting code , components. It did cost us $600+ for replacement of all the old components but the home warranty never questioned replacing the water heater. We were very impressed with communication from the office and technical skills of Ken. Great experience!
Kyle was amazing! He was professional, knowledgeable and friendly. He accommodated our needs on a weekend! I would highly recommend him if you are having water heater issues. This guy couldn’t have done a better job if he tried. We are beyond happy with his work.
Andrea Johnson
2 years ago
I had a Delta faucet become corroded and loose. Pruitt's was sent out by my HW company. They said that it needed to be replaced, and followed up with me several times over several months as Delta dragged their feet and send out mounting brackets etc. to avoid sending a faucet. Pruitt's was always patient and kind, were prompt to all of our appointments, and gave great service. I also had them replace a water heater, and they did an excellent job. I highly recommend!
I was referred to this company from our home warranty. Javier from Pruitt's Plumbing called and hung up after 2 rings. I called his number back and he said he didn't hear the phone ring. He proceeded to tell me he was 3 hrs away in the hopes I would cancel. I didn't. I told him to call me when he was on his way. He called back 3 minutes later asking if I had an iPhone. I told him I didn't and asked why. He said he was going to video call the problem to see if it can be fixed. I told him again he needs to come out here. My washer valve is leaking and there is nothing he can tell me over a video call to get me through it! Along with, I did not pay my home warranty to do a video call?!! He then said he was an hour and a half away on another job and my issue sounded urgent so he would move me to his next appt and be out to my home and call before he comes. I asked what happened to him being 3 hrs away and he said stuttered trying to figure out what to say and then said he looked at his GPS. He then called 30 minutes later and told me to pay him $180 for him to come out. I told him he was not creditable and has called me 3 different times to try and get out of coming to my home. I told him I will report this and released the call. Do not trust this company. If I could give no stars I would.
Donald Shooter
3 years ago
After sending 3 technicians to service our water heater, Pruitts installed a generic element in our water heater which still didn’t fix the problem we called about (no hot water) and it made the situation worse, it turned our water yellow. When we brought this all up to them they then said “oh sorry your home warranty won’t cover this because you have a commercial water heater not a residential.” So they were happy to come 3x and only after they couldn’t fix the problem and actually made the situation worse did they tell us they can’t help us and our warranty won’t cover it.
Kellie Werrell
2 years ago
Out tech was Josh, and he was top notch! He identified the issue within 5 minutes, and fixed it within an hour. The OTHER company we had out yesterday couldn't even identify the issue, but had quoted us over 500.00 for the fix. This was well under 200.00, and the work was outstanding! Don't believe the negative hype. Pruitt's is the BEST!
Pruitt’s Plumbing made it to our home on a Friday afternoon with a same day appointment. Martin was able to diagnose and repair the issue quickly. The owner even fielded a few questions. True professionalism at every level. We now have a working shower/tub.
NOT PROFESSIONAL.
Well I was told two days ago that they would contact me to schedule the follow up for them to come install the part they ordered and still haven’t heard back. Also wasn’t professional at all that the plumber (Adam) washed his face and head in my kitchen sink after finishing up the job. Their whole job was to fix the water heater and I completely understand it’s super hot outside but not very professional especially over my dishes??
I would not recommend just because I don’t find this behavior very professional and the job still isn’t done when they told me it would be.
We had our home warranty company refer us to them for a possible leak and I wish we had just chose someone else. The technician didn’t arrive until 6:30 pm...almost 2 hours later than the FIVE hour window they gave us in the day. Not only that but I called a total of three times that day, without a return call from technician for estimated time of arrival like promised, AFTER scheduled time...then after getting off the phone with their after hours people an 800 number called and ask me the same set of questions to get the right technician referred like it wasn’t even set up yet. I made my appointment about 5 days ago. The technician was informative but while looking for the possible leak, he took off pieces in our shower and didn’t put them back on properly so now my shower won’t turn on. My husband is currently in there trying to fix it. I’ll be calling my home warranty company tomorrow and complaining. Not satisfied what so ever.
This is an extremely dishonest company..A tech came out to evaluate my hot water heater and said it needed to be replaced..They could not replace it with another hot water heater of the same type and the modifications would be a little over $300 and that would be the highest price..I agreed and gave them my cc info..my warranty company said they agreed to the repair and the modifications would be $425 per Pruitt's plumbing..
I called Pruitt's and was told that was the price and when I explained this, they contacted the tech who denied giving me any prices...what!?!?
In addition, I never received a call back from management to discuss this issue...I wonder why?
Stay away from this disgust place...Seek an honest business that knows that fair treatment will gain you future business from not only the client but, referrals..
Javier was on time, took care of the issue, educated and kept us informed on every step he was doing! Will recommend this company and him to everyone! I had to have two separate houses taken care of two different issues and both were done way before the time frame, cleaned up and old disposed of one right after the other so I didn't have to wait all day! Thank you!
Michael Bishop
2 years ago
Have been using Pruitts for years now through my home warranty company. They have repaired and eventually replaced my water heater, along with repairing two leaking showers as well. The technicians are always timely and friendly, and very efficient isn’t their work. Will continue to request them as long as they are contracted with my home warranty company, and will refer them to anyone else who may need plumbing services.
Dan the service technician was on time and performed the task required with professionalism and courtesy. Answered any question I had regarding the work and had a great attitude. Absolutely a great experience with Dan from Pruitt's. I definitely recommend anyone to give Pruitt's a call with any Plumbing needs. .
Farkhanda Khan
3 years ago
Very poor service, a simple kitchen faucet leak that was ultimately fixed in seconds, ( a simple screw tightening) took weeks as we were told to wait for a part that we never saw and apparently that was not needed!
In the mean time we couldn’t use our dishwasher or the faucet or even the RO as all water was shut off
The Ist tech focused on potential mold damage and promptly called the restoration company who arrived within the hour and gave us a potential $3000 estimate to rip off cabinets under the island and clean up! ( we opted to use fans for 36 hours to dry up the area)
Cancelling American home shield warranty because of this poor experience as they were the ones who sent Pruitt plumbers
Next time paying out of pocket, and hope for more competent same day service
I got stuck with these guys thanks to a home warranty and the whole experience was awful. They still charged me like $400 for water heater adjustments and installation even though the water heater was covered by the home warranty (for $30 worth of pipe and moving the flume). They also sent a water damage specialist to give me an estimate who said I had $3k worth of damage. I called my licensed contractor father for a second opinion and he did the necessary repairs for $40 worth of supplies. Not to mention the fact that out water pressure immediately died after they installed the new unit and they refused to take responsibility and told me I had to open another ticket with my home warranty. Everything about working with this company was utter garbage
James Kallsen
3 years ago
I have used Pruitt's plumbing twice, excellent service both times, first one was a broken pipe in my shower wall James repaired it with minimal tile removal and I also replace all my fixtures And Fossett's for reasonable price.
The 2nd time was a leaking water heater electric, Matt showed up on time removed my old water heater and replaced it with a new one and all new fittings within A few hours. The price was right and and from the first phone call they kept me informed of when they would arrive and called again ten minutes before they arrived.
Thanks again Pruitt's Plumbing for the great service!
I've read some poor reviews on this company & that surprises me because I had a great experience.. my water heater was on it's last legs & so I called my warranty company.. they picked Pruitt's plumbing to respond to my problem, they scheduled a tech to come out & evaluate.. an appt was scheduled for my water heater to be replaced & different tech came out to actually do the job. Both techs were prompt, experienced & did a great final job!
Moved me up schedule when there were cancellations.
Found issues quickly and fixed them smartly.
Saved me over $2400 Proskill wanted to charge for fix on top of the $377 they already charged having not fixed even the main issue!
Not sure of the incentives for doing warranty work, but that's what this luckily turned out to be, so Proskill got lucky with the uninformed this time, and all that, that implies.
Pruitt's saved the day for a new home owner and Will be remembered most positively!
Great service!!! Javier was amazing, he was on time, very polite and honest. He fixed my 2 issues within 20 mins and was nice enough to tell me about dry wall damage and send a company out to get my bathroom dried up correctly to prevent mold. I appreciate him so much, thank you again! I'll be using this company for all my plumbing needs.
Let me start by saying this review is not based on Martin (techincian), he was very polite and helpful. However the 1 star review is based on the fact that the company he works for up charges parts to unbelievable prices. I understand that companies charge more for parts than you could get them at your local hardware store but when they charge 5 to 6 times more that is just straight robbery and I feel bad for the people they take advantage of or fall victim to this. I am a pipefitter/ plumber by trade and had a water heater leak and needed it to be replaced. Since I have home warranty figured instead of me taking the time to do it might as well use home warranty since I pay for it. After Martin spoke to the home warranty rep he said the water heater would be completely covered but I need to have two hoses and a T&P valve replaced to install the new one. First of all almost all new water heaters come with the T&P valve already installed so you do not buy those separate but ok maybe they brought a water heater without one. The T&P valve cost on the higher side at any local hardware store $20 at most and the hoses need no more than $30 for both. So $50 for parts I'm thinking they will probably up charge them and double the cost and $100 is worth it for me to have someone else do this so I can continue with my busy life. Well he gave me the paper to sign for cost and they were charging $162 for the valve which I almost guarantee came with the water heater and $162 for the two hoses. $364 total for parts that are worth no more than $50 at most. That is insane and just robbery. I told Martin I could run to my shop and grab the parts for him as I have tons of them laying around but he said he couldn't do that. I would not pay that ridiculous amount and told him to not even start the work. The new water heater was only worth $500 and they were charging $364 for 3 tiny parts. He contacted home warranty and they offered to send me a $750 check to find a different contractor or do it myself. I jumped on that option went and bought the water heater and hoses and had the old one out and new one in and running in less than 2 hours and everything completely covered by the $750 home warranty check. DO NOT LET THIS COMPANY TAKE ADVANTAGE OF YOU OR FAMILY MEMBERS! I can't imagine how bad they rob elderly people or people with no knowledge of plumbing or mechanical things. Stay far far away from these crooks and go with an honest company that is out to help people not just out to get rich. I tipped Martin before he left as this is not his fault and wasted his time to come out and almost felt like I should offer him a job with an honest company.
Refered to this company through my home warranty company. Awesome experience!! I have absolutely no complaints. Outstanding communication before and during repair. Very friendly, knowledgeable and professional technicians that were on time and ready to work with a great positive attitude. I highly recommend this company for your plumbing service needs in Bullhead City and surrounding service areas.
Plumber Jason came out to unclog my drain line.
Used the auger and cleaned out the line.
three days later it backed up again.
Call and scheduled through First american home warranty for the second time.
Jason wanted to up sale me and said i needed a new main from the street to the house for $1600.00. Took a picture under my house and left stating pre existing problem.
Called another plumber to fix the line and found a clog under the master toilet. at my cost of $185.00 .
Call the Home Warranty company and filed my complaint.
Please don't use this company.....
Adam from Pruitt Plumbing was on time, professional, and did the job promptly and correctly without any up charges or hassles. I went through my home warranty to replace some faulty angle valves and always cross my fingers when the home warranty company sends out a service provider. But this experience was all good. I would use Adam again from Pruitt plumbing in a heartbeat.
Kyle came out initially and was very professional. Adam did the actual installation and was outstanding. He too was most professional! He explained everything in clear and concise terms. If you have to have a hot water heater replaced, this was a great experience!
Dennis Mercado
a year ago
Tech left my refrigerator unplugged causing my food to go bad. I requested assistance with some of the cost and they did not seem to care or want to take responsibility. Poor customer care and service. Trying to get another company to finish the job. Disappointing that customer service is not what it used to be.
My kitchen sink and downstairs bathroom shower both had issues, one had little to no hot water and one had same issue but with cold. Zack came in looked at issues and knew exactly what the problem was, he went to work and had both fixed in about 30-45 minutes. He also left the work areas clean like they had never been touched. Great work Pruitt's and Zack.
My home warranty sent this company to fix a leaky toilet. Instead of actually fixing the leak, the technician only applied caulking around the base of the toilet. Ended up creating another service request, another $75, to fix the problem.
Mathew Abbate
3 years ago
Chris and Cole was very nice. They made sure that I was ready for the new hot water tank. They took out the old and put the new one the way I wanted it . They also made sure that I new how to take care of it and also made sure everything was working.They cleaned up after themselves. would go to them again and I will let my friends know about the company.
Dana Morehouse
3 years ago
Wish I could give zero stars! Absolutely the worst company. We had to use them through our home warranty to work on our tankless water heater. Ken, the technician they sent out, was clueless and completely incompetent. We had to wait almost 2 weeks for sensors to come in only to find out that it was actually the heating elements that needed replacing. We were told we’d have to wait an additional 10 days for those to come in or we could order and install them ourselves as they’d be here in a day or two if we order. We opted for ordering and paying for them ourselves as we had no hot water and couldn’t wait the additional 10 days. Once the elements were installed, we had to call them back out because it still wasn’t working. We were told that a fuse blew and were again advised that we needed to get the part ourselves and install because he couldn’t be running around town to get parts and had other appointments. We ended up buying all the parts and installing ourselves. Pruitts Plumbing and their technician were completely worthless.
Angelo was awesome and knowledgeable about our tankless hot water heater. He explained all about the problem & the solution.
We are very happy with PRUITT's. !
Pamela McClure
3 years ago
I had a water leak in the garage around the hot water heater and they responded in a timely manner and the job was completed within a few hours.
Very happy with my technician and the information he provided me along with the referral for the restoration company.
A good day all the way around. Time we'll spent.
Kyle Blackburn
4 years ago
DO NOT USE THEM!!! The worst garbage plumbing company in America. I work all day, my wife works all day so we had to leave a key and a note for the service plumber so they knew what we needed fixed and so they could enter our home. I got a call saying the plumber was on his way to our house, I have a ring camera installed and watched him show up around 12, he was inside my house for less than 30 min and fixed nothing. He took my shower valve completely off and left it on my toilet with no explanation as to why. Then as he left, he left my front door wide open with the key in the lock!!!!!! I do not get home from work until 5pm, so my front door was left wide open for 5 hours in Arizonas prime heat index hours. I also received no follow up call on what the service guy actually did other than take my shower valve off. I am supposed to use this company because of a warranty, I will gladly pay someone else to come and actually fix what is needed. Do not use them. Ever.
Terrible experience. You must accommodate the companies schedule instead of focusing on the customer. Go with a mom and pop plumber who will offer good customer service instead. They also have this 5 hour window with a half hour notice to show when they head to your residence and then conveniently want to bill you if you do not make it on their schedule. Then ask you to reschedule
Can’t say enough about my tech Brent, he was amazing and thorough and so kind. Any company that hires a man like him is lucky and has to be great too!!!
Pruitt's Plumbing did an excellent job on installing my new hot water heater. Team members Matt and Kyle arrived at the time scheduled, completed the work in a timely manner, and were very knowledgeable in their work. I highly recommend Pruitt's Plumbing and Matt and Kyle. Thank you for all you did to make this process easy.
David Cabrera
3 years ago
A real life saver, after dealing with another company through my home warranty company (and after being completely misled and ripped off) I was routed to these guys. This is my second time dealing with this company (the first was for a washing machine hookup repair) and I can say the experience was great! Top notch customer support. Ken went above and beyond to repair the clog in the main line. Even after he told us we needed to get the town to come find our sewage port, he came back that same day and tried again with a larger snake, it did the trick and the clog was gone. Unfortunately the reason for the clog was found out to not be covered under warranty, but nonetheless, Pruitt's was fantastic with their service! (Still gonna have the town come out and find that port! Thanks for letting us know that the town provides that service free of charge!)
Michelle Benear
2 years ago
I want to give a shout out to Katie. You know life isn’t perfect and sometimes things happen so although the repair was fixed on the first try we did have an issue. I reached out and was lucky enough to get someone that truly cares about the customer having a good experience. Thank you Katie you went above and beyond and I truly appreciate it!! You have another happy customer in us because of your efforts!! Thanks again!!
Betsy Luahiwa
5 months ago
Brent was excellent. On time and professional . Thank you Pruitt Plumbing.
My home warranty is through OneGuard and so I've had to use Pruitt Plumbing. My water heater broke and at the beginning of the year on a Saturday. So I had to wait to schedule my appointment till Monday when Pruitt's would call me. (no ones fault at this point).Monday comes, and the day is almost over and no one has called. So I call them and they've received my service order just haven't been conatced. The soonest someone can come out is that Thursday (6 days without hot water so far). I have to use vacation hours to stay home and wait for the tech. I'm not upset about that part, however, I was given a window from 8 am - 12 pm. The tech shows up at 2:30 pm. He flips a switch and turns the heater on in 20 minutes. I'm thinking to myself that can't be it because I've lived in this house a while and the heater has never gone out but I give the benefit of the doubt. Not even a week later it goes out again. Long story short, today is 3rd time someone is coming to fix my heater. More days without cold water than with. Service sucks and OneGuard doesn't help fix the issue.
Please let your customers know if there are any prerequisites needed BEFORE the job. Luckily no work was needed on my hot water heater because your company could not have fixed it today.
They arrived late and Kyle needs leave his attitude at the door. I missed a days pay for this.
michele rigby
3 years ago
Our plumber Kyle was so fantastic! I recommend Pruitt Plumbing for all your plumbing needs. They were informative and timely on all matters concerning our hot water heater replacement. I will definitely use them again if needed, thank you!
Problem arose at the start of the Christmas holiday and was reported to the warranty company on Christmas eve. I spoke with a Pruitt's Plumbing representative on Monday morning and the repair was completed this afternoon. Friendly technician knew what he was doing, had the replacement part needed and was very neat. Thank you..
Benjamin McKee
a year ago
Responsive, courteous and diligent. These guys solved problems others just couldn’t, or wouldn’t, figure out. These guys are great to work from the people in the office to the technician on site, especially Daniel. We will never call another plumber.
Replaced our water heater through the warranty company. Advised what was covered and what was not, gave a reasonable quote and date when the work would be done. Was on time, work performed was as quoted and done well. Highly recommended.
Jeff Sunderlin
2 years ago
Sent out by my home warranty to trouble shoot my tankless water heater. Showed them it didn't work, tested 3 times. Tried to sell me a flush service, for $250, which was just done 6 months ago. Saying they couldn't properly test it without them doing the service. I'm a licensed contractor, $250 for a hour service and a gallon of cleaner? Come on... Not first time home warranty has sent them to my house. First time was for a toilet and they wanted to charge 1300 to move toilet hold down flange over a inch before replacing toilet.. RIP OFF
vicki ferguson
a year ago
Chris promised to come back in 3 days. Told me to swap out the hot water heater, get a new one and he would put it in for me. I bought the heater and here it sets. Couldn’t figure out why my toilets were losing water either. Dissatisfied in all aspects and would never use them under any circumstances again.
Michael Musto
3 years ago
Pruitt's plumbing was great! They were dispatched out to my house within 24 hours. The tech went above and beyond my exceptions. I will use them again and request Andrew. He answered all my questions and made sure everything was done correctly.
Gretchen Crumpacker
2 years ago
Our tech Josh was the sweetest, most personable, hardest-working guy. We had a leak from our main water line into the foundation of the house & he gave us an accurate estimate followed by high quality work done efficiently and effectively. We found our go-to!
Rimshot22 1949
3 years ago
Danny did an excellent job repairing my bathtub spout and drain. He came early and was prompt, professional, and very polite. He patiently and courteously answered all my questions. He made sure everything was working properly before he left. I could not have asked for a better plumber.
I called about a leakage and the technician was out in a hour. He fixed the problem in about a hour tops. He was very nice even though it was a leaking toilet at the end of his day. Great customer service!
Aneaya Sorensen
4 years ago
Doesnt even deserve one star. Dishonest technicians and an owner (Mike) who is willing to call a customer and tell them they are lying.
Back in May my tankless heater needed repairs. All parts were supplied under warranty by the manufacturer. Pruitts was hired to exchange all the parts provided. After they were at my home I had hot water and assumed the job was done.
Fast forward to 3 weeks ago, my unit starts leaking water and throwing the same error codes. I contacted the manufacturer to see if it was all still under warranty. Part of their determination is to take photos of the unit. After they compared my old photos to my new photos they noticed the parts were never exchanged. They still had the old date stamp on them, so unfortunately it is no longer covered under warranty.
So I contacted Pruitts to help make this situation right and allowed them to do their own investigation. Upon doing so, they called me and said I was lying about the parts being provided to the tech to do his job.
Im speechless. I now have nothing under warranty because they did not replace the parts provided and I am stuck with a completely destroyed unit in need of replacing (thousands of dollars in repairs). Do not trust them! They are dishonest from top to bottom.
Adam was a true partner in this situation. He was professional in delivering bad news; helpful in talking through the situation; innovative in solutioning; and extremely empathetic to my needs to get swift resolution.
He went above and beyond and is a shining example of why I ONLY use Pruitt's for my plumbing issues.
Used through home warranty. Couldn’t fix problem first time. Had to call them back out through warranty company and they fixed the problem . Told my warranty company there was no problem so they could bill me. Unprofessional.
This rating is ONLY for Andrew our installer. He took good care of our Water Heater Repairs including the night our heater broke! Andrew arrived and looped the water hoses so that we would have water flow in the house and helped get the Water Heater to fully drain. His workmanship is spot on and extremely polite. If you need a water heater repair guy from Pruitt ask for Andrew! Andrew installed our new water heater and explained how the new system worked!! Thank you Andrew!!
Anthony Jones
3 years ago
Pruitts plumbing has been to my house 4 times in the last 3 months. It started the first time through my home warrantee company and the first experience wasn't that great to be honest. They had to return a second time for the same issue and I was skeptical because of the first time but since it was through the home warrantee for the same issue I didn't have a choice. Mike P came the second time and he was excellent! He explained to me what he was doing, he had no problem showing me and letting me watch. He was clean and professional. We had to use a plumber again for another issue that was not covered by the home warrantee so I called Pruitts plumbing and requested him personally and he came and completed the job and I was again completely blown away by his professionalism and the quality of his work. Again he showed me what he was doing and explained everything to me. Very professional, clean and just over all a great experience. We just another leak so I called my home warrantee and requested pruitts plumbing and when they sent me to Pruitts I of course requested Mike P again. He showed up and again professional, clean great work and explained everything. I would recommend Mike P and pruitts plumbing to anyone in need of a plumber. I will definitely be using Pruitts and requesting Mike personally. I will even wait longer in order for him to be the one to come to my home. Thanks again Mike P and Pruitts. Because of him you have made a life time customer!
Aidan Moreno
6 months ago
The gentleman that assisted me was kind, effective professional and helpful and would highly recommend him anytime.
Josh from Pruitts is AMAZING! They're always on time and love the text messages! However, the Client Service Team could use some coaching. Our hot water heater went out and I explained that our hot water heater is the main source of heat for my house, and asked if there was any way someone could come out sooner as the temperature dropped to around 20 degrees at night. I was promptly shot down and was told that the weather was not her problem While I understand that your company is busy, no one desers to be told that.
Had a plumbing issue, called Pruitt's, they came out right away. Got me taken care of right away. Communication was spot on.
They were careful when they dug up the pipe, didn't disturb the landscape surrounding the area.
Dan was so nice throughout the process.
I suggest them for your plumbing needs.
I have now had Ryan out from Pruitt's twice for different plumbing issues and he is so professional, really nice and most of all gets the job done quickly. Highly recommend them if that is the type of person they hire!
Technician showed-up on time and was ready to work on my Water Heater. He was very professional and educating on my system.
I would NOT recommend Pruitts Plumbing LLC to anyone! After getting my garbage disposal replaced the technician did not hook my dishwasher back up. Therefore causing a huge amount of water damage. I have called several times and left messages for supervisors and sent an email. Even after i sent in a second service request for my dishwasher to be hooked up correctly i never heard back from a single person to get it fixed. This is ridiculous and unprofessional and i would not recommend this service.
Brittanie Devers
a year ago
This was the rudest most unprofessional plumber I've ever worked with. My water heater still is NOT fixed its been 3 weeks. They don't return calls and seems no one knows anything whenever you do get through. Never been more disappointed with a business.
Daniel McLaughlin
2 years ago
Company came out today to look at our water heater that had gone out over night. They only sent a guy out to look at the issue, not to replace it, but couldn't get out until Tuesday (5 days later) to replace it. In the mean time the tech that had come out and talked with my mother in law had sold her on a (he needed a special fitting) that would be an extra $175, not covered under the home warranty plan. Obviously they had no idea I am a General contactor and can call them on their bull $#it. Unethical business practice amd i would severely warn anyone who's planning on using them to beware.. if they tried it with us, how many have they gotten away with??
Always fantastic service from Pruitt. Fast and friendly service and excellent results. Adam arrived early and completed the work to replace my hose bib in the backyard. And he did excellent quality work.
Excellent experience with Pruitts. They were top notch on knowledge, found leak and fixed issue with great plumbing experts. We were also appreciative that they showed up when they said they would and scheduler sent texts and also called. Would definitely recommend!
Tom Worcester
3 years ago
Got here within an hour of when I called. Technician worked very quickly and efficiently. Problem solved within 1/2 hour. Technician also gave me advice on how to solve a different issue in my tub. Couldn't be happier with the job they did or the cost.
Andrew was terrific. He handled himself with grace even when I was very angry and upset with One Guard for denying to replace a flapper in a toilet claiming it was pre-existing condition. I did explain rather loudly that I have lived in the house for less than a year and have never ever used any harsh chemicals in any toilet . When I did ask Andrew what it would cost to replace the flapper I got even madder since I had already paid One Guard $69 service fee and the cost of a $12--$15 part + $60 more dollars would have made the cost over $120. I told Andrew I would have my son fix it. Andrew left very gracefully. I did try to get in touch with One Guard but never got through. Thanks to Andrew's dedication and quick thinking he had called his boss. His boss okayed on good faith for Andrew to come back and replace the flapper. Andrew did come back and replaced the flapper quickly. Thank you Andrew, I appreciate your helpfulness and withstanding my anger with such calm. Also, thank you Pruitt's for your kindness and integrity. It meant a great deal to me. Joyce D.
Robert Patridge
3 years ago
Pruitt's Plumbing was referred to us from our home owners' warranty insurance policy. We've just moved to the Phoenix area.
The problems that we were having were: our kitchen sink stopped working suddenly and the handle on the bathtub fell off. The plumber that they sent solved both of our problems in less than thirty minutes after arriving.
The problem with the kitchen sink was that the batteries underneath it were dead and needed to be replaced. The handle on the bathtub needed a bolt in it tightened.
We would highly recommend them for their timely arrival, professionalism and problem solving skills.
Justin Whittaker
2 years ago
This company is horrible. They are scammers. They were hired by my warranty service. When the guy showed up he was very unfriendly and refused to do a very simple plumbing job which was to snake the drain. He claimed that because of the configuration of my pipes he wasn't able to do it but still collected his fee of course. This was total BS as the next plumber they sent fixed the routine issue in 20 minutes and confirmed that this company are a bunch of scammers. DON'T HIRE THESE GUYS EVER!
Ashley Harper
4 years ago
Javier was very nice and super helpful. He not only helped us solve the problem we called in about, but taught me several things that will help me stay on top of things in the future. I'll definitely reach out to him again with any plumbing issues!
I would give zero starts if possible. One Guard home warranty set me up with this company. The plumber broke or shower handle. He replaced it. It broke shortly afterwards because he installed it too tightly. After 1 week of going back and forth with them with us saying they should fix it again at no cost to us they came out and the new plumber basically said the other plumber used the wrong part and had to tighten it so it wouldn't drip which caused the breakage but this plumber didn't have the correct washer either so he installed one to get us by until the other one arrived. They sent someone out again. He didn't know why he was there. He replaced the cartridge again (3rd time now) and he installed the handle upside down. Now we only get cold water or really hot water. Researching this online or seems he installed it upside down. They cannot perform simple plumbing procedures. They also told us that our main line must have a kink in it because they couldn't clear it and they had to find the kink and repair which could be thousands of dollars. Another company came out and easily cleared the line. Stay away from this company!
beverly swift pony
3 years ago
Firstly, this review is for Landmark Home Service, not Pruitts plumbing.
I cannot say more bad than good but it certainly could have been better. So far, I have attempted to find the BEST of THE BEST, as of today I have NOT. They all appear to be just in it for the money. My current one LANDMARK claims to beat out all the competition, to me they fall into the average slot. I was told by the agent at LANDMARK upon asking for help that my 30 gal water heater can only be replaced with the same size 30 gal,
so answer me this, the service tech told me they do not make 30 gal water heaters anymore. So, even tho my contract states the following;
4. PLUMBING SYSTEM
COVERED: Gas or electric water heaters up to 70 gallons (multiple units covered), including but not limited to failure caused by
sediment; tankless water heaters;
I'm a bit perplexed, I want a company that not just talks the talk but will walk the walk and stand behind every word in the contract not find little loop holes to crawl through. I pay on average nearly 700 dollars a year for this service and on top of that a 70.00 fee immediately for the service call.
So, don't you think when I placed my first call for help I'd receive a fast, and a somewhat empathetic Landmark agent not one telling me that I might get charged another 70 dollar service call because the plumber needs to return to my home because the problem was not fixed right in the first place? Isn't there any company out there that stands upright doing the right thing??
Lets do better it's not that hard.
Chonna Marshall
2 years ago
Pruitt's was assigned as a vendor for our home warranty claim. They quickly set an appointment, showed up as promised and completed the repair in record time. Great job!
Margaret Marr
3 years ago
James came out to fix a toilet and was very professional and friendly. He explained what he was doing and even though his first diagnosis was not the right one, he kept at it until he found out what needed to be replaced and repaired. I would recommend Prutt's and James.
I put in a service request with our home warranty company on Sunday because our hot water heater was leaking. Pruitt's called before 8:00 am on Monday and the technician, Jerod, arrived by 10:30 am. We had a new unit before lunch! Jerod was professional and worked quickly!
Benjamin Bachelder
3 years ago
Chris and Cole came by promptly to diagnose our problem. They weren't able to fix it that day so they had to come back two days later. Got a call in the morning saying they would be by early if that was alright with me! When does that ever happen!? They both were able to show me what the problem was and went above and beyond when fixing it. It was clear that they cared about my situation and were both fantastic. They were the best!!!
Mike was fantastic to work with. He identified our issue quickly and had helpful referrals for supplemental services we would need to remedy the damage. Great experience!
These guys were great. Another company tried to scam me, but the Pruit Technician came out and got the job done properly. Highly recommend.
Very friendly and helpful. Kept in touch to confirm the appointment and let me know when technician would arrive. Technician was friendly and worked quickly to check for our water leak. I would use this company again.
Stacy Renee Eden
3 years ago
Replaced the garbage disposal with Pruitts through first American the worst warranty company 3 months ago. After the barely connected pipe wiggled loose this morning i just paid another $100 to have a $1 pvc pipe replaced that should have been replaced when the new disposal was installed. The technician said sorry! Nothing i can do! Have a great day! This is absolute fraud.
Sudhakar Selvarajan
4 years ago
If there is a 0 star rating , I would give that . These people are the worst when it comes to customer service or fixing the problem. Pruitts were the contractors for fixing my water heater and they were referred to us by my home warranty One Guard . First thing is they came next day to check on the heater. They found that the gas control valve was not working and told me that it will take 5 days to get the part and fix the heater. It was in December/January when the winter is at peak in Phoenix. We had to be without hot water for more than 10 days . First they said 5 days and on 5th day,I called them to find out the status and they were like , will check and call you and as you guessed , they did not call me that day . The next day , I called them again .. they did not answer and I left a voicemail . They never called me back. Then i called my home warranty and asked them to check on the status . So it was constant following up with them and they never even cared about the customer being without hot water for more than 10 days . Finally they decided to come and fix the issue and the guy who came was like taking a call in middle of the work . Comeon ... I was already coming home in the middle of the day to get it fixed coz these guys wouldnt come after 5 or 6 pm . On top of that , the service guy took a call for 10 mins when he was fixing the water heater. Please refrain from using this company to fix your stuff.
Brenda Miller
11 months ago
Pruitt's quickly fixed our issue and their technician, Tim, was top-notch! I would use them again and definitely recommend them!
Shawn was very helpful and friendly. He did a great job on our tankless water heater. I really appreciate it. Thank you Shawn.
dannymichelle reich enbach
3 years ago
We submitted a request for service through our home warranty. Much to our surprise, Pruitt's promptly sent Matt who did an exceptional job! Thank you Matt and Pruitt's Plumbing for your help!
Fast and did a great job replacing our broken water heater very impressed with the technician did a great job will recommend to friends and family thanks
Angela Lewerke
2 years ago
The technician was very informative and kept me posted on each step that he did. He was thorough and made sure the area was completely clean when he left. I would definitely use Pruitt's in any future needs I have.
The company set up a timely appointment, notified me of time of arrival and arrived as scheduled. The technician, Junior, was very knowlegible and explained and demonstrated every aspect of the repair. He was able to address and repair every one of my problems including one that another company had tried and failed to repair. Very happy with both Pruitts and tech Junior who made three major repairs quickly and effeciently.
Absolutely outstanding response time and customer service. I have never dealt with a more efficient and knowledgeable plumbing service in my life of more than a half century! Our hot water heater began to leak and flooded the garage and seeped into the common wall between the garage and my den. Jeremy from Pruitt Plumbing responded within an hour of the call, Quickly assessed the situation, removed the damaged appliance and looped our water so we would at least have cold water. He called a home restoration company who was also here within an hour and within another hour they had removed the damaged wall, pulled the baseboard inside and rebuilt the pedestal for the heater. They also put 2 fans and a humidifier in each room to dry them out. The very next morning Jeremy was here to install a brand new hot water heater. Thanks Pruitt! John Eastin, Phoenix, AZ
Adam came out on time and quickly fixed both of our toilets. He was very friendly and answered all our questions. I would highly recommend Pruitt's Plumbing and Adam to everyone with a plumbing issue.
Jimmy Alauria
6 years ago
My wife and I had Pruitts put a gas line into our kitchen and outside for our BBQ. They did a great job! Fair price, done the same day and very professional from the estimate to the scheduling and the final product. Thank you!
Pruitts Plumbing was so great about getting out to my house and taking care of my plumbing problems the same day that I called. My bill was less than I was originally told, which NEVER happens with contractors and I highly recommend them.
One guard contacted Pruitt’s.. from initial contact to scheduling to toilet repairs everything was a good experience. Mike, the technician, was prompt, courteous and did a great job. Very satisfied. Repaired two toilets.
Jamison from Pruitt's was excellent! He was on time, pleasant, and very professional. And QUICK! This young man was a great hire for your company! Thank you Jamison.
Sam Sickmeyer
5 years ago
This company was suppose to repair a job another plumber did for my home warranty company. Instead they said I was doing home remodeling and refused to service it, and then tried to collect a service fee when I have emails showing no charge would be made. The plumber didn't listen to what I was saying, spent a whole 2 minutes then wanted 75$.
Nunya Bidness
5 years ago
If there is any possible way to give me negative stars, I so would. I have been dealing with this company through my home warranty company and the customer service here is atrocious. The girl who worked the front office Sunny, Is unbelievably rude and her lack of professionalism is astounding. I am not sure if she just doesn't work well with other people or if she just has no common sense at what her job skills should be. She has absolutely no Tect Morris Box when talking to customers and is unable to provide adequate information relating to a customer's recorder. When asked for relevant information pertaining to supervisors and owners she refused .In addition to all that, it took nearly a month for them to replace a part on my instant hot water heater, after being told that it was going to be replaced. Our initial tech came out immediately, then two days later when somebody was supposed to come out to replace it we received another individual to come out to inspect the 1st person's work, Over week passed and I hadn't heard anything so I called to complain with my home warranty company and was told that it was still going to be in it because the part with Stalin order and the parts guy had been out sick. I got called back the next day and was told that a technician would be out that Thursday to complete the repair, and then I didn't hear anything again until Monday when I called my homework to company again to complain. This company is severely incompetent, lacks professionalism, and has absolutely no regard for their customers . I was Given conflicting information by both the technicians, information that they gave my own home warranty company was different from what they told me, and as half of which when I asked for a 3rd person to come out maybe get some consistency with what I had been told the girl in the office Sunny told me that the 2nd person that came out was the supervisor and they wouldn't be sending out anyone else because he was the super by their. And so I asked what she was suggesting and she stated that if the supervisor comes out nobody else needs to go. I am very just heartened by the way they talk to and treat their customers and the quality of service that they provide. We are still not having the best luck with the hot water and our water pressure has significantly dropped since they have been out here. I will be contacting my homework to company to see if we can't get this fixed by some true professionals.
My water heater blew and had an AHS warranty. Initially I was told they would have a new one on Monday (problem began on Friday but on Monday I learned there was no ETA. We had no hot water and no date. I then had a slugfest with AHS who advised me time and again to 'read my contract' and there was no commitment to time of resolution. I put in a call to the assigned plumber - Pruitt's Plumbing and spike with GM Mike. Instead of saying oh well he sprang into action. He said he would contact the supplier and in a half hour and cut the delivery lead time in half. He took and interest over and above.
Ben Michelson
2 years ago
I had a water heater bust, Dispatched it through Pruitt's and they responded very rapidly. Their work was first-class and Zach, their Technician was very responsive and did a first-c job!
Alejandra Diego
3 years ago
I had one guard before and they sent this company to replace my water heater in 2016 they told me it was a brand new water heater.My water heater already messed up flooded my bathroom and my kids room and it’s supposed to have a 6 year warranty, I called another plumbing company and they checked the water heater and they advised that water heater isn’t new it was from 2013, before even checking the water heater the tech said oh you have a old water heater I said no this is new just got it 3 years he said it’s not one of the new water heaters I will check the serial number and yup he was right I was an old water heater and now these people will not do anything about it! Very upset because I paid for a brand new water heater that didn’t even last. DO NOT recommend this company at all.
Courtney Dobbins
2 years ago
Pruitt's was able to come out the same day we put a service order in. Leo was very friendly and professional. We would definitely recommend and use Pruitt Plumbing again.
Jake was on time very professional and my repairs were completely covered by my home warranty OneGuard! I would differently recommend Pruitt's Plumbing!
Paul Shepherd
2 years ago
Twice came out thru home warranty to stop leaking pipe in wall. Had the drywall repaired and repainted only for the pipe to start leaking again.
They were out here immediately and on time, very nice guy and professional. Found the problem and fixed it. Would highly recommend them.
harmony fulton
2 years ago
our technician jake was professional, helpful, positive and had a good sense of humor (he joked about how he's super tall and has to squish into the tiny space under a sink when he installs them!) we had a wonderful experience.
Technician was super fast and efficient. Showed up right on time and fixed my problems quickly. Awesome job..
Rebecca Shellhamer
2 years ago
Josh was amazing he arrived and pinpointed the issue within 5 minutes. We are very happy with the service he provided. Professional and polite. 5 STARS for Josh!
Amazing service - they sent an email with a link to the car the tech was driving and showed us exactly where he was located (just like UBER).
Mechanic was clean, wore a mask and did the job quickly.
The technician was on time and a great help my issue turned out to be a septic problem so they were unable to help me but unlike the last contractor my home warranty sent out were knowledgeable enough to explain to me the problem and who to call to fix it.
MariBeth Smith
2 years ago
Great experience through our home warranty. Javier, our technician, was friendly and knowledgeable. Nice to have an honest company fix what was actually needed and nothing more.
Zach as prfessional, friendly, on time, and fixed the problem! This is the fist time I’ve used Pruitt’s, and I’m totally satisfied with the personnel - both Zach in my home and Angela in the office - and the service!
Stephanie Maloney
2 years ago
This company was assigned to me through a home warranty...I received a phone call quickly to get scheduled, tech arrived a bit early & he was very efficient. I would be happy to have them again for a service call.
Deb Deitloff
5 months ago
Brent was very professional and took care of issue in 15 minutes
I had a great experience with Pruitt's Plumbing. The technician was very professional and easy to work with. I will definitely use them for all of my plumbing needs from now on. Thank you!
Austin Denworth
3 years ago
After the 6th call-back Chris was able to fix my water heater. He was great, but some of the other guys I had were lazy and made excuses to not work; forcing me to call them back out again.
Kristin Wanek
2 years ago
Our service technician was excellent. He came quickly, efficiently replaced our water heater and cleaned up his work space. I would highly recommend.
I do not like company that forces customers to pay for something they don't need to. This company is forcing me NOT use my own Pan for Water heater, even though the pan is in perfect condition, they want to make $175 more, in addition to so called modification fee, which is ok, plus making the money from home warranty company to change the heater.. All that is not enough, they want to force me to pay $175 to use their pan.. Unethical and not good way of making a living dishonestly.. SORRY... I also suggested that I will not hold them responsible for anything, in writing, but Not about that.. It's about making money ... NOT RIGHT.
He was very friendly and did a great job!!
Mike Blancett
2 years ago
Kyle was excellent. He showed up on time, ready to work. He was dressed appropriately and clean. Kyle was honest and efficient. I will be using Pruitt's again!
Javier takes the time when assessing your individual situation. He was always on time and very knowledgeable and trustworthy. I highly recommend Pruitt's Plumbing, LLC.
Kyle Thompson
5 years ago
I was assigned this company through my Home Warranty Company. They wanted to charge me $255 for a modification to install a new hot water heater. This is standard for a install to bleed the lines and install new piping. If you want a place that will rip you off, this is your place.
Marissa Moore
4 years ago
They have 4-hour windows to show up. Scheduled first time, window was 12-4. At 3:45 I had to reschedule because I had to get back to work. 2nd time, window was 8-12. At 11:50 I called and was told sorry about your wait ma'am. He'll be there as soon as he can. While on this call I get a call from their dispatch saying he will be there in an hour to an hour and a half. So I wasted EIGTH hours for a plumber to not show up and no call at any point to let me know he was running late! Had I not cancelled, it would have been 9-9.5 hours! That's a full day of work I would have lost, NOT including the time it would have taken to do the actual work. I don't know in what world they live in to think this is remotely ok. I asked how they were going to make it right and the supervisor said all I can do is say I'm sorry and he'll be there as soon as he can. Good luck with having them show up on time and give a care if they don't. 0/5 would tell anyone to use these people. 5/5 would tell anyone who mentions plumbing about this story with Pruitts and guaranteed they won't use them. Would you?
Dennis Diiorio
3 years ago
I had an emergency issue that needed to be dealt with immediately (in my mind)
Bud, the dispatcher, routed one of their techs that were in the area to my house ASAP.
Even though it was the end of shift, Kyle (the tech in the area) had a GREAT disposition and got the job done expertly.
Great experience with Jarod from Pruitt's. Helped me get someone for my water damage and installed a ball valve at the main. Great work and super nice guy!
Christine Sullivan
2 years ago
The technician was so kind and polite. He didn't make me feel bad about my ignorance with plumbing, and explained everything in terms that I could understand. Definitely would use them again.
Awesome! Each step of the way they kept me informed. Tech was friendly, professional and quick! Awesome Service. Highly recommend!!
Thank You Pruitt's Plumbing to taking care of my toilet. Thank You Matt for being Very Nice, and to explain the problem to me. I will call on you again if I ever have any plumbing problems. Stay Safe, and Thank You
They were great! They showed up when they said they would and were able to resolve our problem in a reasonably short period of time. A+++
Jamison was very knowledgeable, professional and kind enough to answer all of my additional questions. He was a very nice young man..
Kyle was great! He fixed our issue very quickly and took his time to answer questions.
The technician who came to fix a leak at my bathtub faucet was kind, courteous and answered my questions with obvious knowledge. Thank you so much! Oh, and not only that, he was SUPER fast!
Danny the technition did a great job and was very respectful. The dispatcher was one top of the timing and made me aware of the ETA of the technition. Nikki did an awsome job on the phone. Thank you Pruitt for make it happen
Garnet Harding
a year ago
Pruitt's came out on time and got our repair done in a friendly and professional way. Jamison and Carey were great techs.
Michael Wallace
3 years ago
Outstanding service every time they have come out and Javier is an absolute pleasure to work with and extremely knowledgeable. If you need a plumber hands down best company I have had in my home!
Javier is an asset to this company..very straight forward, fair prices, nice guy. Would highly recommend and will definitely use again if a plumbing issue comes up.
Total rip off I used one Guard home insurance none of the policies cover them to run a camera down the pipe to see why they can't clear the blockage. They charge you $250 extra because they can't clear the drain it should be included with it. CALL AROUND BEFORE YOU START THE JOB!
Very pleasant technician. He seemed to know how to do his job well..
Lack of communication and integrity in keeping their word. Lots of room for improvement. One guard set us up with them. Was without hot water for 1 wk. Understandable since we have a direct vent heater but could have made an attempt to communicate better.
When it is warranty work I always worry about who will come. Not this time! Fast (very fast, same day service), found the problem right away, took care of it and was super friendly. Thank you!
Our water heater broke last night, Kyle came out and checked it. He fixed it today and did a great job. Fast and friendly service!
Stephanie Gonzalez Nieves
2 years ago
Very professional where able to diagnose and repair the issue quickly stayed in contact with it’s me to schedule a second appointment for parts orderd overall a great experience since other plumbing companies said I had to replace my whole system
Worst company ever. They gave me a 5 hours window to wait for the plumber and then he didn’t even show up after I waited ALL day!! Then I called to reschedule and none called me back or even apologized. Then I called again and asked to speak to a supervisor and the woman said no. I asked for her name and she hung up on me!
Renters office said call Pruitt's plumbing about toilet leaking and rocking , came out ordered toilet comes back takes old one off only to say that they can do the job have to reschedule because wrong part was installed from previous company, we have now been without toilet in main bathroom for 3 1/2 weeks twice have been told that technician will call to explain what's going on still waiting. Do they sublet these jobs out to non qualified plumbers.
THE Worst Company Ever! They cannot even schedule me when I called, they kept me waiting for over 40 minutes and kept saying we are checking our schedule. They have come out 4 times to fix a sinks leaky faucet...I am stuck with them because they are part of the American Family warranty company. SO SAD!!!
Nicole Madera
2 years ago
We had a really odd water leak that 3 others could not figure out. Jerod was perplexed as well at first but was determined to figure it out and ultimately did! Highly recommend!
Carey was professional, friendly, on-time and even took the time to look at a second toilet and made a quick timing adjustment.
Kathleen Porter
3 years ago
The technicians, Leon and the one I didn't get the name of, were awesome and thorough, and have made me a customer of Pruitt's outside of the warranty company. Many thanks!.
pat castorena
3 years ago
I was extremely satisfied with the technician sent to my home for a plumbing problem. He was friendly and very efficient. I would highly recommend Pruitt's Plumbing.
Eve ly You can
3 years ago
Adam was my technician . He was courteous and very patient with all my questions. He educated me . I appreciated the effort . If I ever need assistance again, I will use this company
Talal Abd Al Rahman
2 years ago
I won’t recommend this company to my worst enemy! Almost three weeks to get a faucet hose replaced, communication is poor. Promised to call back with feedbacks and that never happens.
This is a no no no company, I wish I can rate them zero
Tech that came out was nice & professional. Had toilet issue completed within 20 minutes. Will definitely use Pruitt’s again.
Audrey Archibold
2 years ago
Marco came by & was very professional & knowledgeable! I would most definitely use tgeir services again! Thank you Marco & you most definitely deserve a raise!
Debbie Keehart
8 months ago
Justin, quickly and professionally solved the issue. I felt comfortable with him working in my home..
Matt78 Maxfieldm78
7 years ago
They are a terrible company that may scam you. BE AWARE!!!!! If you have one guard check the reviews! They seem to do the worst work with the very company that gives them work. BAD BUSINESS!!!! If you read the good reviews they are so well worded and thoughtful about the company... As if they were written by the company... Hmmm!!! Please call a real plumber that wants to fix the problem and stand by there work.
Technician Ken showed up at what was the end of likely a very long day. He listened and was solution oriented. Got the job done efficiently and quickly...
Always on time, explaining the cause of the problem and how to fix it.
our technician jamison was friendly, speedy and throughly explained what next steps and cost would be. we're 100% happy!
Aaron Wilkerson
a year ago
No major backup problems as I had first suspected but rather a number of smaller issues at the individual drains. Worth the service call even tho nothing fixed thank you.
dustin boertman
6 years ago
Referred by my home warranty. These guys were on time, friendly, efficient, and got it done right. All you can ask for. Will definitely recommend to friends.
Very happy with the speed and care with which Pruitt’s took care of our urgent plumbing matter for our home warranty. Highly recommend them!
Bessie Cobar Padilla
3 years ago
Both technicians were professional, prompt, communicative, and efficient! I had several repairs that were needed and these were completed promptly and well. Thank you for the great service!
Justin was very nice and helpful and he explained everything clearly.
Eduardo Cruz III
a year ago
Thomas the service tech was very professional, very knowledgeable. Detailed on explanation as to scope of work needed & preformed
Gretchen Crumpacker
2 years ago
Josh our plumber was prompt, professional, friendly, honest, and did a fantastic job at a really fair price. A+ experience all around.
Marlene Lorraine
a year ago
Zach was in time for our repair.He was very knowledgeable and did a great job
Chris and his team were top notch. On-time, friendly, able to meet tight timelines we had. Great company, highly recommend
Penelope Blair
3 years ago
Scheduled me promptly, arrived on time, personable tech knew what he was doing, found problem immediately and fixed it without additional fuss or extra expense (I was referred to this company by my home warrant company, so I paid only the policy deductible, but would definitely use them again, either under the home warranty program or without it.
Linda Duttweiler
8 months ago
Brent was very professional and courteous. Very informative. Pleasant young man. Thanks Brent..
quantumpolice
8 months ago
The service of this company has greatly diminished since I first used them. Very poor service now. I don't recommend them now. You're better off using other venues to find a plumber.
The technician was simply brilliant, good at skills and ability to put in the right fix. People like Andrew are a great asset to your team!
Joshua Coleman
5 years ago
Pruitt's plumbing is the the wost plumbing company in the Kingman AZ area. thier plumbers are untrained and not prepared for the jobs they do the plumbers name was Danlle from bullhead City had to ask to us some of my tools to work on the drains.then when coming to billing charges double what he quoted and was unable to fix the problem. If you need a plumber don't choose Pruitt's plumbing
Did a great job, was here within one day and within the scheduled time, solved issue and was done quickly.
HAYDEN BOYETT
4 years ago
Was going to charge a grieving widow $125 more to move a water softener. This company was already there to replace the water heater; would not have required much more work.
I had service from this company and I'm satisfied, Martin and Dan did a good job!
I love their punctuality, also the dispatch office people are soo nice.
Ashley Martinez
2 years ago
Larry was our technician and he was awesome! Super friendly, very informative and fixed our shower issue. Highly recommend!
Tim, came saw the problem and resolved it in a timely manner. He was efficient and easy to work with..
michelle jill
6 years ago
Do NOT USE them..I have been waiting for 2 weeks for parts to come in . No one calls with updates and there seems to be no urgency to fix the problem at hand. No solutions offered other than just continue to wait.
Josh knew what he was doing and fixed my plumbing problem quickly. He was professional, friendly, knowledgeable, and he arrived at the stated time.
Baqar Ali Khan
11 months ago
Landan is the best technician they have . He exactly know what’s the issue was and address it..
Our service was cancelled or moved 3 times. When someone did finally make it out to us, they were very nice and professional but the scheduling and response time was not good.
Midnight Ballerina
9 months ago
Wonderful Customer service from the first phone call to Kevin that showed up and fix my pluming issue..
chuck armbruster
2 years ago
While repeated visits were required, they were professional in every respect when the work was completed to both their and our satisfaction. Recommended!
Josh did a great job fixing a leaky valve on my water heater. He was fast and knowledgeable.
Heath Chapman
2 years ago
Kyle showed up on time and completed the work professionally and efficiently. The communication from the company was great as well.
Richard went above and beyond to fix my pipe and stores didnt have parts he needed but he didnt give up..
Ruth Anne Golab
3 years ago
Thank you for being so great, let me know what time my tech would arrive and he was here, he was quick, and didn't even leave a drop of yukky water under the sink, but did a fan tab u lous job...thanks Leonard also for not judging my dirty icky pipes.
James Kelsey
7 months ago
Arrived on time. Assessed the problem and quickly corrected the problem. Professional and friendly.
Efficient, professional service by Matt. Clean and quick. This company is recommended by my homeowner insurance.
Javier Encalada
3 years ago
Dan, my Technician was great and his work performed was at a high standard. Thank you Dan and all staff at Pruitts Plumbing!!
Rufus Hollada
3 years ago
Big attitude, little skill. Don’t use them. They messed up a water heater install, hard to believe. They will also send their ‘buddies’ over to make you buy more stuff, like insurance etc.
Kevin Pollock
4 years ago
Excellent service, both technicians were professional, polite, and did a great job. Attention to detail was outstanding, and they left the work area clean, and working great!
Deborah Steele
2 years ago
Zach, Tech, was a very friendly & understanding professional!!! Replaced hot water shut off valve with ball angle stop! ?
George D Collins
3 years ago
Great experience through first American home warranty.. service man was respectful, knowledgeable , and explaining everything!! Keep up the good work....
repairman understood what parts were needed to complete the job, abd able to finish quickly.
Javier repaired a drip with the bathtub faucet. He arrived on time and was very professional. He also explained the cause of the problem. Javier repaired the faucet in no time.
Melissa Alvarez
3 years ago
I had pruitts plumbing sent to by my home warranty and all I can say is the technician had the worst attitude, to bad a company is represented by people that do not want to wok and it shows in there attitude, there are many more companies that can do plumbing work with a better attitude......RUDE will never want this company to come and fix anything in my home.
Mike and his team just tackled a massive project I my home. Professional, kind and thorough.
Plumber responded in a timely manner and made needed repairs efficiently.
Matthew Schmitt
2 years ago
Leo replaced my hot water heater. He was on time, ready to go, clean, friendly, helpful and efficient.
Steven Thompson
a year ago
He was respectful and proficient. He got the job done efficiently and he was a day early. No complaints.
Thomas Deconcini
3 years ago
Jared came right away. Knew just what to do.fixed shower valve shut off.fixed pressure issue quickly. Well done, Thank you.
Amber Williams
3 years ago
Great people to do business with. From the phone representatives. And the people that come out to your home. Never had a bad experience with this company.
If I could leave no stars for this atrocious company I would. If you have this company as your home warranty selected company have them change immediately or you will be left stranded!
Quick and courteous, even called our home warranty company to try to get the repair covered.
Borukh Babakhanov
3 years ago
very unprofessional we used our home warranty the guy came out didn't
have all the tools said he will send someone else never heard from him and he never reported, my house was full of water , when i called to find out what happen they said we can come back but you need to pay us $180
they looking for desperate people so they can charge more money
i don't recommend Pruitts Plumbing stay away from this company.
Adam was great! He was honest and took the time to educate while providing exceptional service. Thanks again Adam!!
The technician was knowledgeable and very personable. Easy to talk to and I understood the issues.
Adam did a great job reparing my leaking valve and provided great insight into another project I'm working on.
General manager is rude and unprofessional. I must say the tech was great though. I feel back he has to work for someone like that.
Andrew did a very good ob left everything in super shape & clean.
Very happy with his work.
Christine Lowe
3 years ago
Very dissatisfied with this company. Plummer twisted the story so that home warranty service wouldn't cover it and left me with water gushing from my shower valve.
Dan Mermelstein
a year ago
Helped us out with an issue of a water heater not working. Was on time and got it taken care of.
Larry Epstein
11 months ago
Good work, timely in arrival and completed explanation of warranty and how to adjust
Great job Leo knows his stuff
I think the 5 star reviews are probably from themselves because definitely not a company that deserves a 5 star. Horrible horrible customer service and work.
Our technician, Adam, was very professional and worked quickly to diagnosed the issue and replace the garbage disposal.
Chris saved the day with his Icelandic water and Cole did an excellent solo mission fixing that whatchyamacall it. ???Beautifully done, thanks guys!
Walter Rupinski
3 years ago
Awful, Awful, Awful!!! Would rate less than one star if I could.
Company did not meet commitments on scheduling, did not return calls and when management got involved they also failed to meet commitments or return calls. Would NEVER USE THIS COMPANY .
Jeremiah came early finished quickly. Job was done perfectly and clean.
Service tech was capable, friendly, and efficient! When I called they were extremely helpful and friendly as well.
Shawn was great, knowledgeable and quick to fix the issue!
We had Jerod as a technician, He was in and out in 30 minutes. Fixed everything that needed fixing. Couldn't be more pleased with their service.
pinkalicious pinkalicious
2 years ago
Came a few days after requested but job was done very good. Im happy
Crystal Ingstrum
a year ago
Chris replaced two outside hose bibs, all working great and no more leaks!
Adam was very helpful and took the time to explain the issues with my tankless water heater. Thank you!
Judy Coventry
6 years ago
THESE GUYS ARE HUGE SCAMMERS BEWARE! THEY MUST HAVE A SCHEME GOING ON WITH A WATER RESTORATION COMPANY. THEY TELL YOU THAT YOU HAVE SEVERE WATER DAMAGE AND THAT YOU NEED WATER RESTORATION SERVICES. THEY MUST GET A KICK BACK. I HAVE ZERO TOLERANCE FOR LIARS AND CHEATERS. THANK GOD I HAD A CHECK IN MY SPIRIT AND DID RESEARCH BEFORE GIVING THEM THE JOB.
Dexter Nelson
2 years ago
Kept me informed play-by-play as they performed the maintenance. Would recommend and use them again.
Brian Thompson
a year ago
Danny was professional and promo. He was in and out in under 1 hour with the new install..
Cynthia Spade
3 years ago
Technician was very knowledgeable about his job he found the problem and fixed it , He was a very nice pleasant young man
Aaron replaced the thermostats in my water heater & I have really hot water again. Yay!
Thomas Frasca
5 years ago
Had a bad clogged drain plumbers from Pruitts very professional and friendly and clean fixed my problem thank you Pruitts I highly recommend them
Nicole Collinet
3 years ago
When using Pruitt’s, ask for Javier. Courteous and knowledgeable, he doesn’t waste any time in getting the job done.
Tery Hopkinson
a year ago
Danny was a pleasure to work with. I will request him next time.
susan archibald
2 years ago
I got prompt, no hassle service from Pruitt's. I'd certainly use them again.
James Zaffino
2 years ago
Unclog toilet. Outstanding service. Knowledgeable technicians, fast response time. Highly recommend.
This is one of the most unreliable and least customer service oriented plumbing company ever!! I would never recommend or use this company ever
Traci Kittleson
a year ago
Tim was professional and friendly and quickly fixed our problem
Brianna Becker
2 years ago
I've dealt with this company for over a year and I have to say I received the best service today.
Thank you Kyle!!! ☆☆☆☆☆
Great experience, on time , curtious and professional
Matt was on time and did a great job replacing my garbage disposal. Great!
Esperanza Diosdado
2 years ago
James was courteous and professional. I would recommend him to family and friends.
Jarod knew what the problem was and had it fixed in no time. I would definitely recommend him!
Kim Bongiorno
5 months ago
Best service and quick!
Ray.Pitts Songwriter
a year ago
Really seemed to know what he was doing, and knocked the problem out.
Quick and easy
Terrible service and they don’t even have a website? Their reviews are awful and surprised this company has survived this long on such a bad reputation?
Justin Spencer
3 years ago
I believe the guy who serviced my place was Dan, he came up with a good solution to an interesting problem. So 5/5 for sure.
Do yourself a favor and avoid this place like the plague! They don't communicate, you can't get a call back. They waste your time like it costs you nothing to take days off.
Eileen Emberger
a year ago
Great communication from the office. On time and very professional plumber.
Kathleen Leone
10 months ago
Professional, courteous, clean and answered all our questions.
Great experience. Leo was professional and explained everything well.
Travis McCutchan
3 years ago
Great Techs and very personable!!! Helped solved multiple problems with one stop.
On time, friendly tech, very knowledgeable and courteous
Elaine Seaman
2 years ago
They came in a timely manner. Did the job correctly. With respect & kindness
Jessica Greenleaf
a year ago
Brent was very helpful, answered questions, and personable.
Do not use these guys. Don’t know how to fix basic issues and on top of that tracked mud all over my house.
Alex Leiphart
3 years ago
Absolutely worst customer service. Cancelled right before my scheduled appointment.
Pruitt plumbing was supposed to fix my leak in my front yard today and its already almost 6pm and still no pruitt plumbing?
Linda Antognini
a year ago
Technician was professional, courteous and efficient. Thanks!
Jennfer Westphal
3 years ago
Adam was great! Extremely knowledgeable and very nice!
Carol Zothner
3 years ago
Very knowledgeable, pleasant, clean and punctual. Would definitely recommend them.
Tracy Edwards (Big West Xpress)
a year ago
Unfortunately I felt my experience with this plumber was very poor.
Excellent service. Our technician Kyle was excellent.
Landon was very professional and knowledgeable..
Very informative and insightful.
It's been almost 2 months and the repair job is only half done.
Leo was EXCELLENT, friendly, and ! professional! 10 ⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐
Masters of the unnecessary alterations game. It seems to be their business plan for water heater installation game.
Vicki Gorsline
3 years ago
Kyle took his time to make a difficult job done right
David Lethcho
4 years ago
They did good for me, Eric unclogged our drain
Daniel Miller
3 years ago
I continue to have an excellent buisness relationship with this superb company!!
Not cool when they drive in the carpool lane during rush hour with no passenger.
So far everything looks good to go.
margaret campos
3 years ago
Gerald (JJ), the tech, was beyond excellent!!!
Stephanie Teixeira
3 years ago
Andrew was wonderful, really professional and kind.
Yeah, thank you Pruitt Plg & Brent...
Bruce Tominello
2 years ago
They exceed expectations every time I need them!
Rosemary Davis
2 years ago
They were professional and quick.
Great service, highly recommande.
Very friendly and efficient.
Timely and very professional!
Ty Junior for a job well done
Horrible dishonest company. DO NOT USE.
Melanie Baxter
a year ago
Tyler was great!!
Good communication and quick service.
very pleased with this professional service.
Quick response time and problem solved.
Victor Cuadras
2 years ago
No call or no show
Debbie Wallace
2 years ago
Excellent!!!
Venus Capelle
3 years ago
Horrible people
He took care of our toilet issue in 10 minutes! And he was early.
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