Best New Window in Phoenix AZ

This happened last year and I've thought long and hard about writing this review, but I think it's important for people to know.

I purchased a home that had Desert King windows installed approximately 2 years prior (as I was told by the sellers). I estimate install to have been in 2019.

I've had multiple, multiple companies come out to attempt to repair the work Desert King did and every company has said they can only replace as the windows are now trash.

The windows were not leveled on install so several are impossible to close unless you're on a ladder to push from the top. A few of them are sagging in the center. One of the windows has water leaking inside of ithe window itself.

***ALL exterior uncovered windows leaked water into the walls of the home*** (restoration company was out to remove the mold). My drywall was WET inside of the house after rain.

Desert King refused to communicate regarding resolutions, apart from being willing to do the work so long as I paid them because the caulking warranty was up (2 years). Absolute disaster. When I initially contacted them, the rep on the phone indicated this would be covered under warranty. Their service manager came out (Kenny) and assured me this would be covered and that it was a big job and shoddy install. HE said the installers used the wrong material to seal the windows (so the caulking warranty shouldn't even matter at that point). He suggested how he would repair the windows and indicated he would talk to the owners about it as he had to get approval before having a team come out.

Owners DECLINED their own service managers recommendation (apparently) because a week later he advised the owners did not agree this was their responsibility and this fell under the caulking warranty (despite knowing the wrong material was used).

I spoke to the manufacturing rep who took over the window product line (it was sold to a new company). He reached out to Desert King as well and they again declined any resolution.

Buyer beware. Unfortunately I did not know enough about windows to see this problem when I bought the house. The home inspector also failed to identify, although it's painfully obvious now how to spot this (see attached pictures). I actively recommend against this company in my real estate interactions.

Terrific communications through entire process. Installers were courteous and professional. Our new windows look great. We can tell a big difference in how cool our home is after only one night. But what we didn’t anticipate, our home is much QUIETER. We’ve not heard an airplane since the installation yesterday. AND / The replacement cost was modest. Thank you, Energy Shield staff. Quentin

Good

True View window replaced an oversized large dual pane storefront window for my business. Due to a scheduling issue on their part, my replacement window was delayed in being installed. After voicing my frustration with the delay, the team at True View worked with me to make acceptable accommodations to remedy the issue. My new window was replaced soon after and I am very happy with the results of both the window install and the management/team at True View.

Dwayne is the man. Matched the price for me from the competitors, helped me out with a temporary fix before the main piece arrived, installed everything faster than expected. Great service. Not many businesses like that anymore left. Thank you

I will definitely recommend Valleywide glass! very professional technicians!
Thank you so much for your quick response and installation!

Craig and Kris were amazing!!
Craig was so patient in working with us as we had lots of questions and adjustments. He was quick to reply, reliable and willing to work with our budget. Kris did our install, he was so fast!! He was detailed and clean. We are SOOOO HAPPY with our new beautiful door!! We will definitely use them for jobs in the future.

We enjoyed working with Infinity. They were precise on their information and dates for installation. Their installer was prompt, courteous and enjoyable to work with. I highly recommend Infinity from Marvin.

Quick,Clean, Work , and looks amazing!!!!

Chris is very informative about my windows and thank you with our windows in the future!

Service was prompt and quality is unbeatable.

Excellent customer service, kept me informed on every step of the repair progress. Held true to their claim of receiving, repairing and shipped the window regulator out within 24 hours. Repaired part went back into the SSR with no issues and was working / completed within 10 minutes. Well worth the extra money for the lifetime warranty.

Freelite carries excellent products and great installation. Their finish work is much better than most contractors.

One of their drivers was a maniac in Gilbert this afternoon. Gunning it at every light. Braking late. Had the nerve to honk his horn because I didn’t run a yellow arrow with no visibility into oncoming traffic. Driving well over 10 mph above the speed limit.

Replacement windows (6) and 1 patio door. Horrible service never returned calls, did not show up numerous times. Sliding door screeches whenever open or close. Screens don't fit some windows properly, one window is completely undersized for the frame so does not close. Problems never resolved still over one later! Do not recommend. Now filing manufacturers warranty claim to try to get help!

These guys are A1!!! Wouldn’t have gone with anyone else and Leo is an absolute pro :)))

My homebuilder uses them to install bathroom mirrors and accessories (towel rods, toilet paper holders, etc). They weren't able to install them prior to us closing on the home and it's been a nightmare getting them to come back. First time they came the master bath mirror was cut wrong so they couldn't install. One of the installation crew stole my neighbors dog that day and refused to admit it until he was told there was video evidence of it. He left to bring the dog back and then they haven't been back.. no showing 3 appointments (12-4pm windows) now with no apology or call to reschedule. I called to verify they were coming today and was told yes but again - no show. Save yourself a headache and avoid this company!

Beautiful windows and excellent service. It all began with Dustin and ended with the installers. Awesome job adding value to my home as well as efficiencies in heating and cooling.

The entire sale and installation were handled professionally and efficiently. Josh A and the installation team gave outstanding attention to detail from start to finish. I am pleased with the company, the product and the service I received which exceeded my expectations.

I have a specialty door handle/set sold by these guys (unknown location of purchase, was a part of a renovation done 5 years ago). An internal hardware piece broke recently. I tried Home Depot 1st, but not luck. I went online to attempt purchasing a replacement, but the website directed me to this local dealer. I decided to walk in, unannounced, to attempt purchasing a replacement. The owner (or someone in charge in the back), decided to 1st check random spare parts in the back prior to my purchase. They indeed had an exact spare I needed and gave it to me free of charge. They did not have to show me this generosity, they could have made me repurchase the entire handle set. Thank you! I will definitely use these guys for any door or window needs in the future.