Lasting Impressions Window and Doors

As a homeowner remodeling your home is always a challenge, especially when you take on the roll of general contractor and have to deal with suppliers. Everyone at Lasting Impressions from my sales representative, billing department and delivery were great. Super competitive pricing, delivered on time and super accommodating when I had to make changes. They were my one stop shop for windows, doors, baseboard, and casing. Call and ask for Eric Havins

Felix was great! He came and replaced the flank window. Felix was professional & friendly !

We hired Lasting Impressions last year to do the back half of our home windows and were overall very pleased. Their Salesman, Jeff Boshoven, is awesome, detail oriented and a great, upbeat personality. The drawback was they only do install, not after install clean up of the stucco/paint. So we had to find someone else to perform that which we felt was odd. Their customer service was great, Lori even got my windows all registered with Milgard and was a delight to work with.

Fast forward to this year and we decided to go ahead and do the front half of the house realizing pricing is going up! This time we got more bids and, while Lasting Impressions was not the cheapest, we felt comfortable with them and their great customer service. Jeff once again came out, took measurements and did all his part flawlessly! The install had issues. The guys spent all day on one window. They were banging and trying to jimmy it in so hard, they broke it. Don't understand why they just shave the frame a bit to accommodate the window. The interior detail was lacking this time too, poor caulking and touch up work. They ripped another windows screen.

The replacement window arrived and was installed, but the young man said he was not there to fix the touch up work. So we called Jeff who came over. We pointed out another window that looked odd; hard to tell because it is high up. Jeff said it needs to be repaired and would have the office get on it. We said okay and stupidly paid him, believing all would be done like before. Nope!

Lori, who we had worked with so well the first time now was nonresponsive. I had been asking about the window serial numbers so i could register them and the ripped screen and defective window. Finally, I emailed Jeff and got a reply from someone else. Appears Jeff no longer works there (shocking since he's the only one responsive). Lori sent a snarky email saying I had just sent my email on Friday and she had taken a day off. Well I had actually sent the email 10 days earlier... it all spiraled out of control. Karen stepped in and got our new windows registered, and advised Jeff had put in a repair request on the defective window prior to his departure, he also go the screen replaced.

Now that Jeff is gone and seeing how customer service has gone downhill, we do not recommend Lasting Impressions... their only priority is getting paid. Bummer because we had liked them. We are still awaiting the defective window being fixed... but Lasting Impressions is paid in full so they don't care!

I have a specialty door handle/set sold by these guys (unknown location of purchase, was a part of a renovation done 5 years ago). An internal hardware piece broke recently. I tried Home Depot 1st, but not luck. I went online to attempt purchasing a replacement, but the website directed me to this local dealer. I decided to walk in, unannounced, to attempt purchasing a replacement. The owner (or someone in charge in the back), decided to 1st check random spare parts in the back prior to my purchase. They indeed had an exact spare I needed and gave it to me free of charge. They did not have to show me this generosity, they could have made me repurchase the entire handle set. Thank you! I will definitely use these guys for any door or window needs in the future.

Due to a combination of issues, my 5 window, two day installation job took an inordinate amount of time to complete. There is a third party involved, and they have agreed to step up to assist.

My problems seemed to revolve around issues at the factory, things that Lasting Impressions had little to no control over. The reservations I had were addressed directly by the owner, Mark Jacobsen, and the factory representative. This matter has now been resolved.

On the plus side, Lori and Karen in the office were enjoyable to work with and Karen's knowledge of fenestration answered many of my questions right away without having to wait for answers from the field. Mike was my on the job point man throughout the process and I can't say enough good things about his knowledge and concern when we ran into challenges during the Rand R.

I’m from NY and recently purchased a condo in Scottsdale to use in the winter. While doing some interior renovations I decided to replace all the windows & sliding doors. Lasting Impressions was recommended to me by a neighbor and I couldn’t be happier with the job that they performed. Mark is incredibly knowledgeable and helped me pick out the product while Karen helped me through the ordering process. The entire job was seamless - they are a great team and I would highly recommend them!

We could not be any happier with our experience at Lasting Impressions. We just had our new door and sidelight installed today, and it is beautiful. The installers did a fantastic job! The service we received from day one was professional and courteous. We initially had to put a temporary hold on our order given an unforeseen circumstance, and Mark was incredibly accommodating. We feel very fortunate that we made the initial stop into this store when we started looking for a new door. They were thorough, detailed, honest, and there were no last minute add ons or surprises. We highly recommend them, and will definitely use them in the future. Thank you Lasting Impressions!

The window install is finished and the final results are satisfactory. The installation went OK, but Lasting Impressions ran short of workers during the process and a few days there were not enough people to perform some of the heavy lifting. Removal of the old windows left more of gap in the old stucco on the outside that I was hoping, but the old windows were installed in a manner may have contributed to that. The crew did an OK job repairing the stucco and sealing the gap, though ... so all is well in the end.

There was more dust raised than I hoped. The crew did place plastic around the window opening during the phase where they made some cuts, but still a lot of dust. On the inside wood floors, the crew did not place enough protective coverings down and some minor scratches and foot traffic with caulking compound were evident on the wood floors ... but, we were able to clean it up OK. But the crew could have done a better job placing protective covering down.

Overall, Lasting Impressions provided a good price for the windows and with the exception of taking longer to do the install than originally estimated (due to manpower shortages), the experience was good. With a bit more care protecting flooring, I would raise the rating a notch.

Everyone is wonderful at Lasting Impressions. We moved into a house where the screens were missing from both sliding doors. We found out the doors were not standard sizes so we contacted Lasting Impressions. Karen was quick to get someone out to measure and order the correct doors for us. Mike was great and even helped me install them properly. Amazing company and people would recommend them to anyone.

The fact that it took 4 times and 18 months to get my windows correct. Can I also add that I was fined from my HOA because of it as well for not being in compliance. I think that says enough.

My order was not what I expected. The two larger windows were not openable. The locksets were passage handles only. No locks. Doors were excellent but when all was delivered I was shocked that there was no installation. Had to get an independent contractor in to do that. Also got proper locks from Home Depot and we installed those ourselves. I prefer to work with local small businesses but things like this are making it difficult.

I had one of the salesman come out and do some measurements for a quote on two entry doors. I was told i would have a quote in a couple days. Nearly a month went by with no word! Called again and was told i would see a quote the next day. Waited a couple more days still nothing, second quote ended up going into my junk mail. I wish they would have made a follow up call saying the quote was sent and to see if i had any questions. Anyways, called again and spoke to Britt and he came out and remeasured and got me into the schedule for install. After a couple months the door needed to be adjusted because it was hitting the door frame in one area. I made an appointment for that to be fixed. 9am appointment comes and goes with no call, no show. I had to call again and ask where they were? Turns out my appointment was forgotten about. No good in my book. Britt was helpful, the installer was nice but based on my experience i can't recommend them.

Great service with awesome staff. Now that they moved to their new location, I think it's even better with more displays.

I've had an install of a sliding door and window, purchased another window awaiting install, and I can't wait.

They sure did leave a great lasting impression on me.

The customer service at this place is appalling. I had one broken Anderson window that I needed replaced. The guy who was supposed to come out to measure (Britt) never showed. When I called, he acted as if he didn't know who I was or that we had even had a conversation. He basically played dumb instead of owning up to the fact he made a mistake. We shared some words and he told me to get my window someplace else. The landscapers (they were paying for the window) called Lasting Impressions and Britt basically hung up on her. She (the person from the landscape company) filed a complaint with the BBB. Needless to say we got our window from R&K Building Supplies in Gilbert. The service was 1000% better.

Great company that has been a distinct highlight during our build.

Met Brian the owner and had Britt (one of the employees there) help us with setting up for a project. I spent a lot of time working with Britt on deciding on the options, estimate, etc. At the 11th hour, Britt jacked up the estimate by 20% and refused to explain why. Brian would not return our calls. If this is how the business deals with you before they get your money, don’t walk, run away!

Horrible customer service unless you want to spend a lot of money. I’m in Surprise and hey basically didn’t want to replace one window. Took 20 plus days to get a quote of $363for a window and $750 to install. I had to chase them for the quote. So not really valley wide

Disappointed. They installed windows that don't stay up, and don't stand behind or service the products they sell! The installers pointed this out over a month ago...and still no resolution.

Stay away - they take your money upfront so you have nothing to leverage back when they install a defective product.

They came out to give us ideas on a custom barn door at the bottom of my stairway. They provided a design, 2 estimates and hardware options. The project was installed and we couldn't be happier.

Referred by Milgard for a missing door track. Quick response and call back, easy pickup. Total out the door was $22 for the piece that another local Milgard affiliate quoted $118!

Attempted multiple times to contact and schedule a quote for 2 weeks with no answer/call-back. No indication on their website or voicemail that they are either out for the holidays or closed, or providing some other reasoning. I would not trust any work be completed by this company if they can't even return a simple phone call.

Should be zero stars. Dishonest company. 3 estimates that kept increasing the price. No communication. Didn't deliver when promised. Warning. Do not use this company.

Very professional and pleasant to speak with.
The service team is responsive to questions,helpful and open to suggestions for your needs.

always able to work thru logistics issues, bravo!!!

Took measurements and never heard from again even after several phone calls.

Great work execution. Well done!!

Great place