Description
True View is committed to providing outstanding customer service and custom solutions for all your glass and window needs. When you choose True View, youre partnering with a licensed, bonded, and insured glass replacement contractor with an impressive track record. We aim to meet or exceed any expectations you may have by not just providing quality work, but exceptional customer service as well. Well work with you every step of the way. Well listen. Well answer your questions. And most importantly, well make sure that the job we do for you is done right.
SERVICES
Custom windows, Double pane window installation and replacement, General door installation, General door repair, Glass installation, Skylight installation, Sliding glass door installation and replacement, Window boardup, Window installation, Window repair, Window screen repair, 24 - Hour Emergency Services, 24-Hour Emergency Response, Bathroom Window, Bay Window, Bay Window Replaced, Board Up, Bug Screens, Ceiling Windows, Clean Up, Commercial Buildings, Commercial Property, Commercial Real Estate, Commercial Windows, Cracked Window, Curtain Walls, Custom Doors, Custom Mirrors, Door Hardware, Double- Hung Windows, Dual Pane Windows, Emergency Board-up, Emergency Repair And Board Up (Phoenix Only), Energy Efficient Windows, Fire Pit, Foggy Windows, Frame Replacement, Free Estimate, Free In-Home Consultation, French Doors Replacement, Front Entry Doors, Glass Cutting, Glass repair, Home Window Replacement, House Exterior, Milgard Windows Replacement, Mirrors, Moisture Between Window Panes, Multiple Slider Doors, New Construction, New Windows, Panel Doors, Patio Doors, Pet Doors, Plastic partitions, Replacement Windows Replacement, Replacing Home Windows, Residential and Commercial, Residential Replacement Windows, Residential Windows, Safe Door, Screen Doors, Screen Installed, Single Pane Windows, Slider Doors, Sliding Window, Storefront Windows, Sun Screens, Vinyl Windows, Weather Seals, Window And Door Screens, Window Coverings, Window Locks, Window Panel, Window Replacement, Window Styles, Window repair, General repairs and maintenance, Glass cutting, Glass restoration and repair, Shower door replacement,
Reviews
Candy Marinelli
2 months ago
Very satisfied with this company as friendly and accommodating. Wes did our measure and was honest and easy to communicate with every time. I appreciated his honest suggestions. Great personality too!
Install by Wes and co worker Saul was on time and pleasant. Wes reviewed job and explained everything.
Would definitely refer them to anyone needing glass work especially shower door replacements or remodeling!
Thank you!
DesertDweller68
4 months ago
Recently had to have another Window boardup. This time at the 1st floor of the Executive tower.
Adam Minjarez in excellent time & went right to it.
He did a great job & I appreciate it all.
All of us here do.
Every tech I've ever dealt has been very professional & very efficient.
Great company, great techs.
Jill Aker, PLLC
2 months ago
Mike Ingram and Andrew Jacquez were fantastic today, we have a beautiful shower door installed in our guest bathroom and are very pleased with the service, pricing and the quality of service. Both of these gentlemen were very professional and did a fantastic job. Excited for our next project in the main suite.
Nicole Baugh
6 months ago
Highly recommend True View Window & Glass and wish 10 stars were available for their entire team! I specifically worked with Technicians Matt and Robert, they were fantastic - super professional and did an excellent job replacing my sliding door glass. The office staff is so on top of things and the ease for me as the customer has been the best I've seen in a long time. Great communication all around and they certainly met my expectations. I'm already using their services again for a new screen door and have recommended them to roughly 4 people already!
John Campbell
4 months ago
A previous contractor had installed a new master bedroom
walk-in shower immediately prior to us purchasing our home. They did a very poor job with the glass design and installation. All the hardware was installed backwards and the glass panels were very unstable. Also, the shower door did not hang right nor fit tightly when closed. And, the sweep always came off because it couldn't clear the door sill.
So, we finally contacted Corena at True View and she, Wes and Derek correctly redesigned and installed all new glass and the associated hardware for the shower. Each of them were always courteous and professional and it was truly a pleasure to work with them. The end result was a beautiful, new shower, correctly designed and installed at a fair price. We are very pleased and proud of it.
So, we would recommend True View Windows & Glass without reservation!
We used True View Windows, Doors & Glass to replace our large sliding glass door!
In doing our initial exhaustive research we first found that True View has the absolute best window and door products for the money!
Also, we found that their team was caring, listened and respectful towards our specific budget and needs! Further they were very friendly, respectful, and provided excellent communication the entire way through!
In addition, while we did had a little issue with the our large glass door, they came right back out, made the necessary adjustments, part replacements, and got it right! It now looks amazing and slides nicely!
We will absolutely be using True View again and will certainly be referring our dear friends and family who need new windows and doors!
Thank you True View & Blessings Towards Your Business, Team and Families!!!
The Crosby's
Michele Trudell
6 months ago
I had a great experience with True View and the technicians. Brody and Andrew replaced the window and were very pleasant. Brody answered all my questions patiently and they had the job completed before I knew it. I loved how there we no traces of them even being there, expect the perfect new glass. They were very neat and clean and did very quality work. Thank you!
Oh my goodness!!! I cannot say enough good things about this company and their crew! Over the past 2 years we have had numerous companies give us the run around, so to say our expectations were low would be putting it mildly! These guys showed up, on time, with all materials, were courteous, professional, knowledgeable, nice, just a group of great guys! Ian, Matt & Mario were amazing and I was blown away!!! They did amazing work, the windows look perfect, they cleaned up everything and even gave my dogs attention. If only these same guys did plumbing, drywall and stucco, I’d be in great shape! Well done TRUEVIEW, well done!!! These guys did amazing work and I couldn’t be more impressed!!! Thank you Ian, Matt & Mario!!!
Lindsey Joseph
6 months ago
True View replaced a shattered glass slider and replaced three sets of rollers on our sliding glass doors. Excellent service by the office and professional installers. Brody and Ethan were our latest installers. Our one slider was very difficult to remove from the track but Brody and Ethan were persistent (and careful) and finally got it out in order to replace the rollers. They worked just as diligently to put the door back in place. Other installers may have given up. Good job guys! We have referred True View to neighbors.
Marissa Reisen
5 months ago
Our experience with True View was absolutely seamless. We really appreciated how quickly they were able to install our windows. Robert and his crew were professional and friendly and able to finish the work a day early. We’re so happy to have our new windows, especially living here in AZ we are looking forward to the savings come next summer!
Cesar Bohorquez
4 months ago
True View recently installed new windows and sliders throughout our entire home. We went with a black vinyl Milgard and could not be happier with the end result! We were actually referred to True View from a home builder who recommended we work with Judd. Judd came to our home and gave us a great consultation. We met with four other companies and felt like True View was the best option for us. Our installers Art and his assistant were super courteous inside our home (repeatedly asking, can we work this area, can we come in, etc.). If you're looking for new windows, I suggest you reach out to True View and ask to meet with Judd.
Valerie Ciarleglio
6 months ago
Brody and Andrew replaced my shower door. They did an excellent job. They were very efficient. They arrived the time they quoted. When they finished working, they cleaned the area. The shower door looks fantastic. True View Windows & Glass you have two great workers. Thank You, Valerie
From the first interaction with True View was nothing short of incredible. I don’t want to sound cheesy or anything but they were with me every step of the way sharing how they would be serving our sliding door. With terrific fair prices and professional staff, they are bar none the only company we will work with. Greg was the technician we were privileged to work with. He did all the installation and Greg was genuine, authentic, and very friendly. He even shared his talent as far as fixing the back gate leading to the job. Above and beyond service is what I’ve come to expect, and they deliver!
Sandy Tutvedt
5 months ago
Ian & Matt were great They were professional and did high quality work. They were on scaffolding during wind and rain to get the job done as planned! They followed up with finish work and cleaned everything up. They even helped replace batteries in out blinds that operate on a remote. And the windows are awesome too! They are brighter, cooler and so easy to operate.
Elaine Murray
3 months ago
If you want your shower doors installed Perfectly , call on Wes and Brody! These guys did an outstanding job and were fun to work with. The bath was immaculate when they left, just as it was when they arrived to take on the install!
Bravo to TrueView and your service team was aces!!
Bonnie
Repaired leak at sliding glass door. Had to reschedule due to weather and that delayed the project. Interior caulking performed by the flooring installer. True View only performed exterior caulking though price charged was for both interior and exterior caulking. Charges to our credit card have not been adjusted for unperformed work as of this date.
Addendum: after discussions with True View, they refunded the excess charges to better reflect the actual work performed. The refund was prompt and timely. True View demonstrated real professionalism in this matter and I will be using them again in the future and recommend them for your glass and door needs.
Brody did a great job. On time, work was efficient and clean. I’m very happy with the window replacement. TrueView was the only company I could find to replace my double panes windows, and they did a great job at a fair price.
Gissel Giles
7 months ago
Worst customer service reps. Just because your having a bad day doesn’t mean you take it out on your clients. I wish a manager would connect with me. If you need your windows done or to have a warranty inspection because you have warranty. Don’t bother with them they’ll never get back to you and take their bad attitudes out on their clients. The representative had a bad day and I get that but to then not respond and or forward to someone who can help. They instead ignore your emails. Please take your business else where. Don’t come here. The only reason is because our windows have warranty and water is spilling out of it, every time it rains. If we had a good installed window I wouldn’t be contacting you for a warranty inspection.
They replaced our shower enclosure. They removed the existing enclosure and installed the new glass. They did a high quality job. I was impressed with how carefully they measured it before the glass parts were manufacturered to ensure the fit. Then, they used a laser to ensure that the parts were installed precisely. They cleaned up the mess.
Robert and crew replaced all our exterior doors. The guys really worked hard and did a great job in two days. They installed new locks and deadbolts which I suppled (they were willing to re-use the old ones, but I supplied new.). New doors gave the house a nice cosmetic lift, as well as replacing our old and creaky 30 year old doors.
Melissa Carruth
3 months ago
Called True View for an emergency repair due to vandalism on a weekend and after hours. Adam came out promptly and repaired the window. He was thorough and professional and did an excellent job. Thank you True View & Adam! You have earned our business and recommendations!
I have been working with Judd from Truview for over seven years and every single interaction with him and the company has been fantastic. They are reliable, have good pricing, and are always willing to accommodate when we have fallen behind on our construction projects timeline. Judd in particular is the only representative we use. Judd is always professional, communicates well, and knows the products very well! Thanks Judd!
Dylynn Jones
4 months ago
True Views Windows & Glass were absolutely amazing! I specifically worked with Greg Lautzenheiser he was very informative and professional. He came and got the job done quick and efficiently! I highly recommend ??
Stephen McGinnis
6 months ago
I had a great experience with True View they replaced two of our windows. Both Brody & Dylan were on time a super professional and explained everything that they would be doing during their install. I would most definitely use them again.
Brody and Victor were very friendly and professional. They got the job quickly and made sure we were 100% satisfied before they left. Appreciated the quick response and excellent work. Definitely recommend True View to anyone.
Bennett Licking
6 months ago
Had an awesome experience with Brody! He did a stellar job replacing the glass and he made it out way before expected! Overall true view glass respected our time, gave outstanding service and had a great attitude doing it!
Bob and Ethan were great! This is the 2nd time to replace this glass. After I pointed out some defects on the 1st install, they promptly changed suppliers and ordered new glass for us. Not only that, they were good enough to work around our extended absence from our home which delayed them finishing and getting paid by almost 4 months! I can't compliment this company enough. I wouldn't have anyone else do my glass work.
THOMAS DRENDEL
2 months ago
We had an excellent experience with True View. Wes and Matt did a fantastic job putting in our shower door. They were professional , meticulous and pleasant to work with. I would highly recommend True View.
Morgan Jappe
2 months ago
Recently had five windows retrofitted and the True View team made the process painless from the beginning to end. They were communitive while waiting for the window order to be received. Shawn and Eli were professional, tidy, and made quick work of the installation. Highly suggest True View for your window needs.
Shawn and Corey did a great job replacing several windows. They are professional and on time. I am very happy with the results. Highly recommend!
They did a great job ,just need better communication as they did the work without telling us first the estimate amount they would charge. Their manager did lower the charges in that case for us so after all pleased with their work and flexibility to please their customers!
Tierney Tribe
7 months ago
Brody and Ethan were great! They did a great job at communicating, showing up on time, and working quickly and efficiently. I love how friendly and professional they were. We are very pleased with True View and would happily use them again.
Top Notch - Corey, Will and Shaun were Fantastic. The window looks great, and they took the time to detail it perfectly. I would highly recommend this company and use them again for future products
David Kravetz
4 years ago
Very happy with my two new shower doors! We had shower curtains in two bathrooms and decided to upgrade. True View was recommended to me by a friend who did a whole-house window replacement with them and was thrilled with the service. I stopped by the showroom and received excellent service from Kristin. She worked with me from start to finish. Wes came out to do the initial measurements and was very professional and friendly. Saul and Raul did the actual install and they were great too! I'm very particular with work done on my house and they were very patient with all my questions and concerns. I'd highly recommend True View.
Tiffany Walz-Rubischko
3 months ago
Brody & Wess were GREAT. They were very professional, communicated and cleaned up very nice. I highly recommend them for all your glass & window needs.
Irene Bonadurer
3 months ago
I have worked with Greg Lautzenheiser from TRUE VIEW and was very satisfied with the work. The communication worked well and the job was well done. Thank you!
We have used True View for window replacements, and we didn't hesitate to call them when we needed a custom shower door for our remodeled shower. The price was very reasonable, all of the staff were very helpful, knowledgeable and professional. The installers were awesome. They were polite with a great sense of humor. I have recommended them to my sister who also used True View for a custom shower door. I highly recommend this company.
Just had 4 windows replaced by True View, and we are extremely pleased with how everything turned out. From the initial price quote to the post-installation follow-up phone call they made to make sure we were happy, we couldn't have been more satisfied.
Chad was great to work with on the front end. He's very knowledgeable, helpful with suggestions without being pushy, and worked hard to make sure he beat competing quotes. They were upfront about the extended wait times, so we were able to set out expectations appropriately. And when it came time for delivery and install, communication was top notch. Corey and Shawn showed up on time on the scheduled install day, and they worked efficiently to finish quicker than anticipated. Most importantly, the windows were installed perfectly without any issues, and they cleaned up after themselves. Two of the windows were in shower areas with tile running up against the old windows. We were worried about having to repair some of the tile work afterward, but Corey and Shawn somehow got the old windows out and new windows in without any signs of disturbance. I was amazed. Awesome job all around, and highly recommended!
Pat Venisnik
10 months ago
Had two windows replaced by True View and am very pleased. Got 3 quotes and theirs was the best. Sales Rep Chad Carlson was very helpful and responsive. Installers Brandon and Jerry were extremely professional and courteous and did an excellent job of installing the windows and cleaning up any debris. I highly recommend this company.
I had a mirror come crashing off the wall in my hall bathroom one night and there was shattered mirror all over the bathroom and the hall outside the door. Dylan and Derek came and cleaned up the whole mess, measured for a new mirror, and the next week were here to install! I couldn't have had a better experience from the moment I called your office until the job was completed. Dylan and Derek were exceptional, and your company couldn't be more organized and professional. I am a very happy and satisfied customer! Use me for a reference anytime! To find a company that does what they say they will, when they say they will and have super customer service to boot is extremely rare these days!
Professional from start to finish. Customer Service is great! But Installer Victor Ramirez really went above and beyond to remove a broken window that was constrained by iron security bars. It was quite a dangerous task where he could have easily been cut by a piece of the glass. It was a tough job, but he refused to give up, and removed and replaced the old damaged window like a true craftsman. So thank you Victor! and True View. I highly recommend your company. Jeannine
Danielle Cerny
8 months ago
On July 4, 2022 I tried to open a window in my bedroom and the window bottom half came out of the track. I was in a panic because it was 4 o’clock in the afternoon and I didn’t know what to do. I went on my phone and called another company whose name came up first and they were more interested in having me send pictures in order to get an estimate. I calledYour company and a very nice operator told me that she was sorry this had happened to me and would have a technician call me within five minutes. True to her word the technician called and was at my house within the hour to replace the window into the frame. The following day another skilled technician came back to my house and repaired the window. The service was outstanding and the technicians were professional, knowledgeable and reassuring.I would highly recommend your company to anyone needing any type of glass work. Outstanding job!
I had a window blow out at my home. I contacted True View at around midnight after another contractor never showed up to do the board up. True View's technician contacted me within a few minutes of my call and arrived 40 minutes after we spoke: Wow! He was fully prepared for the board up and was thoroughly professional. I had no qualms proceeding with True View for the window replacement and their window install staff delivered and installed the window on time.
I highly recommend True View Windows and Glass.
William Gentrup
8 months ago
Ian, Matt, Daniel, and one other worker whose name I can't recall were very good at their job and friendly as well. They even were friendly with my dog! Very responsive to questions I had. The company kept their promise of installing the 7 windows in 2 days. Big crew and consistent. Only one snafu: an window exterior sun screen was taken as trash. Watch for or anticipate such a mishap.
Kevin Pennel
7 months ago
True View replaced a custom window at my home without any problems. This job required a team of four guys- Andrew, Steve, Saul and Robert. These guys were professional and courteous.
Their finished work was clean and detailed. This was a very seamless job done well...
Devon Cazmere
7 months ago
Bob, Ethan and Brody showed up on time ready to handle business. They were courteous professional and knowledgeable. 5 star service with a 10 star attitude. I'd recommend True view ??
Tracie Hanes
8 months ago
Bob & Victor did a great job replacing the rollers on two of our sliding doors. They did not try and up sell us and only did what needed to be done. They were one time & very professional. I would recommend your Co. to any of our friends and family. Thanks for the GREAT WORK!
Full custom master shower glass enclosure with doors. Massive project - awesome finished project! Matt, Wes, Andrew, Victor and Ethan - did amazing work on install - especially considering the size and complexity (8’x6’, 2x 6’x3’ and 2 custom doors). This company also did our other 2 simple tub/shower enclosures with perfect results. HIGHLY recommend!
I would not hesitate to recommend True View Windows to anyone. The price was reasonable and the two windows were installed in just a few hours. They also diagnosed what was wrong with the old window (it leaked because the builder never put flashing around the window) and they really were professional. The next day they fixed the stucco around the window and it looks better than new. Very pleased!
Adam was communicative and professional when I needed a board-up in the middle of the night. He responded right away and was courteous and efficient. Later Brody and Ethan came to replace my window and they were very polite and did a great job! I will definitely use them again.
Steven Dickson
6 months ago
Technician Brody did an excellent job replacing our broken window! On-time, personable, polite, and efficient. Couldn't ask for a better company!! Thanks
Needed someone to come out and board up a broken window at my house last minute. Thankfully trueview offers emergency board up services. Greg Lautzenheiser came out right away to board up my window while I ordered and waited for a replacement. Very professional and friendly. Cleaned up the shattered glass and got my window secured Thank you Greg!
sandra svoboda
5 months ago
Tech Brody came by and took measurements of my glass patio door to be repaired. Was very nice and helpful. Took the old glass out and cleaned it up. Went above and beyond. Thank you
Garry Frandson
6 months ago
Brody and Steven were terrific at repairing my patio door. They were very courteous and competent. I would highly recommend True View and Brody and Steven
Luke C Vaughan, RWC Used Bus Dept
6 months ago
Was as good as could be expected with the pandemic. Installers were great. My only issue was with the communication, we were always have to call for updates on production of the windows.
Brody did an amazing job. Friendly and Quality work all around. Company was easy to work with. I definitely would recommend.
I am very satisfied with True View work by Landon and Bradley. Landon was timely in getting the door part ordered and back to me in approximately one week. Glad I was able to find you through a referral. I will use the service again
Roberta Brewster
7 months ago
Mike, Matt and Dy/Qn did a terrific job. Never had better service or a more beautiful result. They have my whole hearted thanks and support.
Adam came out and completed the installation of my broken window. He is AWESOME! He was professional and finished in a timely manner and left my floor cleaner than it was when he arrived. He even took a minute to play fetch with my Shih Tzu, who also loves him. Everything about the entire process from beginning to end was seamless. Everyone I had contact with has polite and went out of their way to assist me. I would highly recommend this company, and will not hesitate to use them again.
Francis Handlin
a month ago
Shawn and Eli were prompt and professional. The whole process from ordering to installation went as planned with no delays.
ʕ•ᴥ•ʔ Billʕ•ᴥ•ʔ
8 months ago
I had window bug screen replacements and sunscreens installed at my home. TrueView has been professional and committed to a high level of customer service. My windows were measured and I was informed on all my options for sunscreens. Truview provided pictures of the product type and frame color so that I could submit mu HOA application. Extremely helpful! Truview kept me updated on the progress of my order and supply shipments. Matt D measured, educated, and installed all screens with extreme care and a high level of workmanship! Matt also has a very professional attitude and ensured that I was pleased with the installation. I will highly recommend Truview to my neighbors and friends.
Kennedy Jackson
7 months ago
They came out to my apt complex the peaks on 4th to install sliding glass doors. Gabriel and the men with him were amazing, communicative and went above and beyond their job description. Definitely will remember the company name and great workers.
Daniel White
6 months ago
Brody absolute professional and friendly person. He came in and did an excellent job installing the window. Would recommend.
Kristina Morgan
9 months ago
Derek was fantastic. He went above and beyond a typical job. My HOA needed information and a signature from Derek. He walked with me to the office and filled everything out. On the day of install, he was on time and took care of the work swiftly and well. My original window was cracked. Now, with the repair, it's so clear that I feel like I could put my hand through it as if it really wasn't there!
Philip Harrison Risken
a year ago
My entire experience with True View (from first contact to work completion) was nothing less than exceptional. They did exactly what they said they were going to do (pricing, schedule, quality, part ordering, installation and repair). Gilbert and Ethan were the two man team that installed the new balancers and adjusted the window locks. Gilbert and Ethan seem to love what they do and provided exceptional service. They were very communicative, easy to work with, professional, courteous, kind, knowledgeable and timely. I would definitely consider using True View, Gilbert and Ethan again should the need arise
Rabbi Norman Cohen
a year ago
Having True View Windows and Glass replace our window glass was an entirely positive experience. From the moment we called and spoke with Corena and invited their visit and estimate to the installation by Steven and David we were quite pleased. Professional, friendly, fair priced, and concerned with the customer's satisfaction, who could ask for more?
Eileen Clifton
a year ago
We had a leaking window. I had several companies come out to give a cost for replacement. The gentleman that came out was courteous, professional, and knowledgeable. They sent a tech to come out and take measurements and collect the 1/2 down deposit. It took about 3 1/2 mos for the window to come in due to Covid delays. The job was done quickly and they subcontracted with two other companies for drywall and stucco repair. It was done within the week. I would recommend this company.
Tracey Fries
8 months ago
Matthew Downs came out to measure windows that need a glass replacement at 2309 N 107Th Dr Avondale. He was so professional, courteous and answered all my questions that I had and even called me 30 minutes prior to his arrival. He was awesome! I will refer my friends family and clients to Clearview glass but I will always recommend Matthew Downs as my go to person at your company! Thank you for the excellent service he was on time and efficient… Which is very important as I am a realtor and need to house great referral companies to people ☺️☺️ 5⭐️+ Thanks Again!!!
Charles Cramer
a year ago
Had a small basement egress window replaced and everything was great. Called/emailed before arrival, everything was on time and as expected. Convenient, cost effective. Everyone we dealt with was awesome, Brandon the installer, Julie the coordinator... No complaints, definitely recommend for window replacement, big or small.
Elizabeth Baglia
a year ago
Lou was incredible! Not only was he on time and courteous, but he replaced my front window lightning fast. I highly recommend using True View!
Sharon Rhodes
11 months ago
We had whole house window replacement through True View 2 years ago, and were completely satisfied. Last month we had a problem with a failed window latch and a technician supervisor named Robert came out and assessed the situation and had a repair team here within hours to repair the window. A week or so later another technician in the shower door department named Saul came out to look at our shower door which I thought needed some adjustment. Every person I have dealt with in this company, including the office personal I spoke with have been unfailingly responsive, courteous, and professional. I cannot recommend this company highly enough. They are a pleasure to deal with. Thank you True View.
We had True View replace 5 windows on our 20 yr old home. Even though they had to be custom ordered they arrived a month ahead of the quoted time.
On Dec. 1st., Cory, Shawn, Charles and Carlos arrived on time and got right to work removing our old windows. No easy task as they needed to have stucco bump outs removed first.
All members of the crew were very polite and professional and in just a few hours all of the new windows were installed. Before leaving they cleaned up all the mess they had to make and took it with them.
The following day Hector and his crew arrived and completely replaced all the stucco bump outs, and cleaned up after themselves. They too were polite and professional.
From the initial estimate done by Chad to the final installation work, the employees at True View were polite and returned calls and e-mails promptly.
I wouldn’t hesitate to recommend or use True View in the future.
Renee Blotske
8 months ago
Used True View for the first time today. Had an issue with the lock on our sliding glass patio doors, it would not lock. Wes Taylor was the tech who came out. All communication was great before his arrival. He came in looked at the problem and in less than 15 minutes had our issue resolved. Wes was prompt, professional and honest. This company gets our business from now on.
We ordered Milgard bronze aluminum double pane replacement windows from True View. We love the windows, especially the arched windows in the front of the house. They are all beautiful! So many neighbors have complimented us on them. Chad was our salesman and was extremely patient and responsive with providing timely answers to the numerous questions we had and in working out some unusual window issues. The workmen were very professional, concerned about quality to get the job done right the first time, and they cleaned up the area beautifully. We definitely recommend True View!
knowledgepower369
9 months ago
Great customer service from the initial visit throughout the repair of about a dozen windows. Bob B. was friendly, knowledgeable, and took the time to ensure a quality job while keeping me informed a various aspects of my particular windows. Top notch service with quality employees, thanks for all you do True View!
I’m so happy with True Views customer service and installation. They were very communicative and organized from the very beginning. The two installers went beyond expectations when putting in our windows. Very professional and really went the extra mile. It was a custom side window on a wrought iron door and it looks awesome! I highly recommend them and will use them again in the future!
I ordered seven windows in October, with a 16 week lead time. Well They are installed in less than 12 weeks. Crew that showed up to install we completely professional, Windows are exactly as ordered, installed perfectly and everything is cleaned up. This has been fantastic experience I would highly recommend this company.
Kelly Duong
10 months ago
Living in an apartment where all of the sliding door were being replaced by True View. We had just moved here recently and new to the area. Our technician Jeremy was extremely friendly and professional! He even recommended some places for us to see while in Phoenix. I would recommend these guys to anyone needing their services.
Verene Sutton
7 months ago
True View was courteous and addressed all our questions. They installed our new shower doors and we are very satisfied. I would recommend them for your next glass project.
One of the panes of the window integrated in our back door shattered and True View was quick to help once I found them on Google. Their staff was knowledgeable, kind, and upfront on pricing and timeline from start to finish. Also, Andrew and Brody did a fantastic job with the install. They called 30 minutes before arriving, were kind, cleaned up after the install, quick, and did a quality job. I highly recommend True View for window replacement services and would use them again. Thanks!
I had 4 windows replaced, going from single pane to double pane. I was super nervous as this was my first real project on my first home and wasn't sure if I selected the right company or product. Well I couldn't be happier with the True View company, I worked with Mike DeMore for the quotes and product choosing and then the crew that did the install. All so amazing, they were all professional and helped explain things when I had questions. I seriously couldn't be happier with my decision to use True View. Thank you for the great experience.
Scott Simpson
11 months ago
Not only did they do a fantastic install - I called today for door adjustment and spoke to Celina and she could not have been sweeter, nice and patient. If you aren’t using True View then your missing out ! Great job guys on work and follow through. Wish there were more companies like you. God bless
Today was the second time I had True View out to repair my windows. They've replaced the balancers on a couple windows now and I'm so impressed with their service. Getting a quote and scheduling the repair is easy and everything was made very clear to me. Today Victor came and completed the repair and did a wonderful job. He was friendly and professional. Victor completed the work quickly and explained everything. There were no surprises. I'm very happy with this company and I would not hesitate to recommend True View to anyone.
Marianne Cox
8 months ago
Just had a seal break on a glass pane in our sliding patio door. True View Windows and Glass came out to measure and had it installed in short order. Derek and Dylan were our technicians who removed the old pane and installed the new pane. They were on time, courteous and cleaned the glass before they left! Our view is amazing- thank you True View Windows and Glass!
Young and Bob were great. Very professional and they fixed my problem. Can't ask for anything more. Thank you very much!
LEONARD GRIEHS
9 months ago
Derek and Dylan were really super. They installed new rollers on two of our sliding glass doors. Wow, what a difference. They were friendly, helpful and very professional. They took the time to do extra. We are planning to have two more doors done, and I hope they will be the ones to do it.
These folks are outstanding. We were told the installers would arrive between 7 and 10 on July 5 and installation would be completed in 4 days. Robert, Jeremy and their crew were here at 7:15 on the 5th. They fully explained their installation plan and methods. The entire crew was very professional and courteous and all were willing and able to answer any question we had. We consider the crew to be true craftsmen, justifiably proud of their work. They cleaned up at the end of each day’s work. The crew arrived at 7:15 each day and finished the entire job before noon on the 7th, a day and a half early. The final clean up and walkthrough were thorough. We would recommend True View without hesitation.
Josh Horner
10 months ago
Greg was super helpful, professional, and quick. Prior to contacting True View, my team reached out to several other companies that provide emergency service. None of them were able to assist us. True View was able to met our needs that day but also within the hour.
I have now had two incredibly positive experiences with True View. My window replacement project started right as covid was in full swing. I needed windows and glass doors replaced at my parents house but they were not comfortable with people and germs entering their house. I reached out to several window companies asking for basic ball park quotes without an on site visit and Chad Carlson with True View was the only salesman who understand and accommodated the request. Sold. The install was amazing and my parents couldn’t be happier.
After that positive experience, I asked Chad to quote replacing my house. He did and even clocked hours on the weekend to get me the info which was much appreciated. I was ready to go but my husband wanted second opinions. So we called out two other local companies who insisted on an in home visit for the estimate, which turned out to be hours long sales pitches. Not only did Chad do everything I asked, but he was also the best price in town! Our windows were installed two weeks ago and they not only cut out all the street noise that kept me up all night, they also keep the upstairs cool during these 115+ days!
I am so happy with the service Chad and his team at True View provided and I highly recommend using them!
Wow! I was so impressed with True View. From my sales person to install, everyone gave top quality service and was super nice! I had such a positive experience and I would definitely recommend them. Professionals through and through!
Bo Mrakovcic
9 months ago
Gilbert and Ethan were dispatched to my house to replace a rather large window. Both gentleman were professional, clean and fast. I was extremely happy with there work and I would HIGHLY recommend these guys and the company. Thank you Gilbert and Ethan ! You guys ROCK !!!
Denise Butler
9 months ago
Gilbert and Adam were professional and knowledgeable. They had to break out the shattered glass panel and made sure all of the glass coming down was controlled and didn't make a mess in my living room. I was very happy with the results.
Karen Doering
9 months ago
Our experience with True View was excellent. Ian and Mathew and the rest of the crew did a wonderful job. Our home looks like a new house. On time and completed as promised.
Adrian Arroyo
4 months ago
Greg showed great customer service and fantastic professionalism. He was respectful and understanding. Thank you Greg and Ture view for the amazing service
Peter Pastor
8 months ago
True View quoted a great price compared to other companies. They were fast at installing, and easy to get a hold of if I had any questions. Texted my rep and he responded quickly.
Cathy Vaivao
9 months ago
I’ve used true view before always great customer service from booking to installation. Especially to Adam and Brody whom went above and beyond to get the window installed!! Thank you for all your extra work!! Will definitely recommend!!!
Janney JanetB
6 months ago
I used True View to replace a glass in the window in my sun room. Very pleased, quick, professional, friendly and reasonable.
Patricia Ramirez
a year ago
I am extremely happy with the service I received from True View Windows & Glass. The service provided by the office staff and the technicians was exceptional, they were helpful, courteous, and professional. The price was right, and the service was great. They are now on the top of my call list for future window needs.
Greg Nd Victor did a great job at my office replacing a window. Definitely great service and very professionally
We chose this company because neighbors used them and the employee we met was friendly and very helpful. We hired them to do a glass shower door install and large beveled mirror install. The installers were GREAT and what they installed are WONDERFUL We are pleased with that. BUT, the office staff seemed unorganized, didn't own up to dropping the ball and lacked good customer service. They didn't place the order after I had paid the 50% d'pmt and said I hadn't paid until a later date. I had the emailed receipt with the date on it so was able to remind her. Ofc staff didn't return my phone calls and I had to follow up on the order. When I shared our experience with a different office person, she took over but the initial contact and the scheduling person went MIA, didn't take calls or return them. But to give the installers and the product credit, they are great.
Araceli Cecena
6 months ago
Brody and Saul arrived on time; they were very clean and professional. I am pleased with the job done.
oladoye Onireti
7 months ago
Bob Burkhart came to fix our sliding doors and installed new window. He was very professional. He made sure we were satisfied with the job before he left.
Richard Jenkins
5 months ago
Despite the supply chain issues, when they did get the windows the installers did a great job. Very happy with their work.
Jeff Lindbloom
3 years ago
We just experienced an installation of our windows by Corey, Jeremy and Nick. They were professional, courteous and friendly. They did a fantastic job all around. They were on time, worked until it was perfect, and cleaned up after themselves. They all gave us tips and suggestions on how to care for our windows. We feel more comfortable now, house is so much cooler with these new energy efficient windows. Happy with our decision. Would recommend True View to all our friends and family and co workers. Thanks again, Jeff and Tina
Exceeded my expectations and professional throughout. Initially inquired about replacing sliding patio door, ended up replacing all our home's windows as well. Everything was as promised: lead times, quality, install, support was all fantastic. Special thanks to Mike DeMore, and our install team Jacob and Robert. The difference from 60's single pane windows to these is just incredible. Worth every penny.
Patrick Millin
a year ago
We had originally called true view on June 21st to replace a door window. They came out for measurements which consisted of using a tape measure to get the height, length, and width of the missing window, which cost $69.95. We were told we would have an estimate in 24 hours (they came out on a Thursday). After not hearing from them all day Friday we called Saturday and were told they are closed unless it’s an emergency so they couldn’t help us. Finally on Monday we received the estimate. The estimate was fair so we decided to move forward, even though the fact that we were charged $70 for a simple measurement we could have easily done ourselves was concerning and the delayed estimate was a sign of things to come. They were booked out weeks so the earliest we could schedule the installation was July 30, more than a month after our original call. I took the day off work without pay to be home for the installation. When True View arrived we were informed that the window they had was 3/4 inch thick and we needed 1/2 thick. After the tech explained he can still put the 3/4 thick glass in, it will just ruin our wooden door, he recommended we wait for the 1/2 thick glass. Because the installation was on a Friday, the company will not receive the notes of the installation until Monday according to our customer service rep Lisa. Then they will have to reorder the glass and we will again have to wait weeks for an installation and again have to take a day off work. We would highly recommend using another company.
Trice Marion
4 months ago
The person who come out to fix my window today was very nice and respectable he let me know when he was coming how long It was going to take when he was in the area very professional Greg Lautzenheiser Thank you
We needed sunscreens installed on our windows and True View came to the rescue! They got us on their schedule quick and were quick with the final product. Thank you to great product!!
Tommy Aguilar
3 years ago
What a wonderful company!
True View's windows are phenomenally built at great prices and installed by fantastic technicians. From getting our quote quickly and making the installation process painless, I would recommend anyone looking to replace their windows to this company. Our techs, Leo V and Jo S, were amazing. They got the job delivered exactly as promised with outstanding professionalism and kindness.
Thank you for helping us make our house that much better!
Susan Gannis
8 months ago
We had a very difficult to fit custom shower, needing a door and surround. I am so pleased with the final result. I've used them in the past and have been pleased every time. Happy to have found them.
linda knudson
2 years ago
From my first encounter with sales person Vincent to
the crew that was sent was a great experience. Able, Josh and Robert were the crew that came to install. I appreciated that they came in masks and on time each day. They new what they were doing. The windows look great. There was one window that gave them a hard time but they figured it out and I'm extremely happy. Job well done!
Karen Clothier
a year ago
Everyone at True View is wonderful to work with. The estimator who came out to take the measurements, the customer service tech, Carena, the installers, Dillon and Derrick - all fabulous! Highly recommend this company.
Zach Lawrence
7 months ago
Trueview definitely the place to go Man I used them before awhile back I had Bob each time definitely does professionally job every time I would recommend him and this company for anything!
Sherrie Clark
3 years ago
Just wanted to take a moment to share my excellent experience with True View’s installation of new windows at my home. From my initial contact to schedule the appointment to the final installation, I found the company and their representatives knowledgeable, courteous, timely and professional at all times. They provided clear and helpful information about the product, took detailed precise measurements along with appropriate notations about possible issues, arrived on time, worked diligently throughout the process and were thorough in cleaning up at the end of the project. I would like to specifically acknowledge Roy for his care and attention to all the little details that are so often overlooked; he and his helper, Christian, worked together hand-in-glove and provided a great example of teamwork! Ashley in Scheduling was super helpful and maintained such timely contact with me! I will definitely use True View when I’m ready for new patio doors in the near future. Great work all around!
Matt and Robert were outstanding very professional, did a great job and cleaned the work area, they were both great 5 stars all the way
The TrueView Professional did a Superb job of replacing my broken front window. He was Highly Skilled, Highly Courteous and Customer Focused.
Thank you for providing Excellent Service and Quality Product!
Raymond Bronson
a year ago
Workmanship was excellent. They offered several high quality brands. Install went well. They showed up on time and completed the work on schedule. I would definitely use True View again.
This company is the best. From the office staff to the installers to their product. We just had windows installed and the installers went above and beyond. They were respectful, nice, and did a great job cleaning up!!
We got three estimates on our whole-house window replacement, and True View was the lowest. Normally, I'm a little leery of choosing the lowest bidder, but our neighbor used True View and was very happy, so we went with them.
We are *extremely* pleased with our decision to go with True View. There were perhaps more thermally efficient windows available, but on a cost-benefit basis, there is not a better deal to be had, in my opinion. We had 15 windows to replace on a two story house, four upstairs and 11 downstairs. Nick's team got it done in three days. They were professional, friendly, and efficient. They were meticulous in their installation technique. They were also very accommodating as we are also having our kitchen cabinets replaced at the same time.
The True View team really made this a painless process, our house is more comfortable, we got rid of our sun screens so we have more light, I expect my utility bills to be lower, and the outside noise has been cut way down.
Andrew and Brody were the ones that came out and did the repair to my sliding glass door. They were friendly, fast and efficient. They were also about an hour ahead of schedule. I would 100% use True View again and request these two technicians.
Very professional and responsive. High quality for a fair price. They stand behind their product and install. I had an issue with my install and they came out within a couple of days and fixed it.
Had a broken kitchen window and needed it fixed quickly as my condo was exposed. Ashley was professional and responsive in scheduling and providing an accurate quote. Greg L came out and did a great job. He was friendly, quick, and did quality work. I shopped about 7 glass companies and am really glad I went with True View.
Aaron Fulbright
2 years ago
I'm Aaron Fulbright owner of House Doctor's /Handyman Service LLC . Great customer service , quality window, jus what I needed to complete the job thanks again True View ??
Showed up on time. Did a great job! Friendly, courteous staff of 3. Brady, Ethan and Andrew. Highly recommend!!
Bought a new bay window and had it installed in January of 2020. Now, it's pulling away from the outer wall and is collecting moisture between the panes. Called Truview today to have it fixed and they tell me I have to go to Milgard--they refuse to even come out and take a look. Went to Milgard and they need a warranty. I can't register it for a warranty without the sales order number that Truview used to Milgard. Buyer Beware!
Kale Hilligas
7 months ago
Matt, Ian, Able, Gabe we very clean, paid attention to details, friendly. I had 5 windows and a sliding glass door put in. They did a great job!
These guys came to our property three times to fix a sliding glass door handle. They failed miserably to the point of being incompetent. The end result was the door still does not lock. I paid their overpriced billing of $295 to avoid a collection issue. These guys are terrible, and I will never use them again!
Disappointed Customer,
Michael Moran
Marie Sullivan
4 months ago
Matt and Robert helped us finish off our table and did a great job!
I found True View on Angie's List. I spoke with a couple of contractors, but True View was much more reliable with communications. I needed service promptly, so I chose them. The cost was very reasonable to replace a broken window, and the timing was all as promised. I have no complaints.
Saul and Brody did a great job on our glass shower door! It looks beautiful— they were friendly, professional and efficient! We will definitely use True View again! 5 stars!!
Tova Horenstein
a year ago
Ordered in Dec. 2020. Job will hopefully be completed Nov 2021! Wrong window,
Sliders ordered. Installation needed to be done in three parts. Not sure who is to blame. What a lot of dust to clean up in house. Company does not include complete window cleaning in bid. Love the Milguard windows. Look great.
Sondra Ostler
5 years ago
Overall great experience because some employees are fantastic. Melita, who scheduled the appointments was wonderful to deal with. Very professional, efficient and helpful. However, the guys that came and measured did not seem very skilled. When the next team came to install the windows, they adequately replaced three windows, but a fourth window was too large and they had to put the broken window back in until a new one could be ordered. They taped it with obvious blue tape. It was a front window and we were having a reception. I requested them to replace the tape with clear tape which they returned and did. Melita was very helpful getting this taken care of. This morning, more than a week later, the fourth window was replaced. Greg and his partner were very professional and helpful. They even went (without me saying anything) and checked the other windows and cleaned them up a bit just to make sure we were pleased. I would definitely use this company as long as I got Greg and his partner...and Melita was planning it.
Our experience with True View was excellent. Not only were they by far the most reasonably priced for installation but they were reliable, efficient and careful. Chad answered all my questions, and was very helpful. They focused on the job I needed done and didn’t try to sell me more than what I wanted at the time! We had two enormous windows and they did an amazing job getting them set with precision!! Thanks True View. I have already started telling my friends. We will definitely use them again in the future.
I needed to replace dual pane panels that had failed and to fix a window that would not open. Cody and Adam came and gave me an estimate. I was impressed with Cody's knowledge. He was much more articulate about how to fix my windows than anyone else to whom I spoke. I was happy to see Cody arrive the day of my install to do the work. Everything was done beautifully and left completely clean. Cody took the time to explain exactly what they had done. Thanks for a great experience.
Susan Peters
7 months ago
Andrew & Steven did a nice job! Also, for both the estimate & the install, everyone was on time!
Marlene Miller
a year ago
We had our patio glass replaced. They came out and gave us an estimate. They also told us upfront that it would take 3 weeks for the glass to come in. At 2 weeks, I called and we set up a delivery date and time. Derek and Dillion came out. They were fast, efficient, and very professional. We would definitely use them again.
One of my windows got broken, so I called True View. I got someone on the phone right away and got a rough estimate for repair. They sent someone out the next day to measure and get the replacement window ordered. The installation went well and I was able to pay over the phone with credit card. This is my second time working with True View, and I have been happy both times with their service.
My HOA contacted this company to come out and assess my window issues. I scheduled a 1st morning appointment, arranged my work schedule (losing pay) and they were a no show. I called and someone in their company took it upon themselves to reschedule the appointment without notifying me. I rescheduled to another first morning appointment (lost pay), and again they were a no show. When the HOA insisted on a 3rd attempt, the company decided that they could not accommodate the home owner and declined the business. Save yourself the aggravation and use a company with integrity that wants the business.
I had 4 windows and 2 sliding glass doors replaced in my home. I worked with David Kulish and his team. Everything went beautifully and everyone I dealt with was professional and courteous. The promised time frames were met, status updates were emailed or text to me and the installers (Leo & Ray) arrived on time and seemed to be genuinely concerned with my happiness. I would definitely recommend to family and friends!
Connie Hutzel
2 years ago
We had rain glass installed in our master bathroom. The whole process was great with True View Windows & Glass. The installers were very prompt, pleasant to work with and went out of their way to make sure everything was done right and clean after they completed the install. Nice job True View Windows & Glass!
True View was awesome! Judd was my sales rep, who was patient and very responsive. He worked within my budget to replace all of my single pane windows to energy efficient ones. The installers were prompt, on time and addressed any concerns or questions I had. I got recommended by a friend for his windows and I am glad I listened to him. Great company, great people, very impressed!!
Anthony Gibson
3 years ago
I was having difficulty find a company or contractor to install glass block windows in two bathrooms at my home when I came across True View. My sales person immediately said they could help and within a few days an estimator was at the house. They were almost $900 less expensive than other quotes and much quicker to schedule the work than the other companies suggested they were able to do. The installers were friendly, cleaned everything up and that was followed by the Stucco guy who was their later that afternoon and it was all done in one day and under my budget. I highly recommend True View!
Vasilios “Voss” Speros
a year ago
Someone broke our office window, they came out cut glass and fixed our window so it didn't have to be boarded up. Thank you. Lisa is who helped us out, very professional and understanding. The best customer service I've received ever! Highly recommend them.
I contacted Chad for a quote on replacing all our home’s original single-pane windows and glass slider. Chad was very quick to respond and scheduled an onsite visit for measurements. He provided us quote with a few different options of brands & styles and answered all our questions around their differences. The office team was also very nice and scheduled us with Mario for installation. Mario was great and worked meticulously to ensure everything was installed properly. Without the proper installation of the window/slider, you will not reap the benefits of their energy savings. The windows and slider look amazing and I would recommend them to anyone. Great staff and great price.
Tina Wagner
10 months ago
This company really stands behind their work and is very responsive. VICTOR was just a joy this morning when he showed up on-time to repair my window. I HIGHLY recommend this company!
The service at my home was provided by Gilbert and Ethan.. They arrived on time and ready to go tyo work. I believe they went the extra mile , they were both friewndly and pleasant and they completeed the work in less than the estimated time. I give the 2 young men 5 STARS! I would defintely use this comapny again if the need arises. Tom Carbone
Replaced entire back oversized sliders. The BEST service, quality and installation ever. They worked with me to give me the best price. They came on time to measure. Doors came 3 weeks early and they installed a few days later. The service installers were polite, professional and a joy to have working in my house. The install was even better than I expected. No exterior or interior damage for me to deal with. And cleanup was spotless. Great sales, service and office personnel. Price quoted was exactly what I paid. Couldn't be more pleased.
Madison Wetter
2 years ago
We were referred to True View (TV) by some friends and decided to use the company to replace 24 windows in our home. If you are considering TV for window replacements, I encourage you to read our experience below before making the investment of your time and money with this company.
Up front we will say, we would not hire TV again or recommend them to anyone.
Now that our window project is finally complete we can say that we are mostly happy with our finished product - there are some minor scratches and quirks that, quite honestly, we are too exhausted to work with TV to repair so we are looking past them. I've outlined our experience at each step of the process below, the installation and timeline is really where our 2 star review is coming from.
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SALES
The sales rep, Mike, came out to measure and discuss options with us. Overall, it was a great experience. They provided us with numerous pricing options, which we appreciated. We settled on middle-grade Aluminum Milgard Windows with a Low E coating.
After we put down a 50% deposit, a second technician came for final measurements. This tech was SUPER helpful and even discussed some changes we might want to make to enhance the views and functionalities of our new windows. We were super grateful for his insight and made those changes - we are happy we did.
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INSTALLATION
Our 3-day install ended up taking 6 months to complete and getting TV to finish the work was like pulling teeth. It became very apparent that they company over-schedules and is inadequately staffed to complete their jobs. Here are some of the biggest challenges we faced during installation:
- Day 1 our property was littered with trash. They also used one of our planters as an ash tray which led to us discovering smoldering soil that evening.
- At the end of the 3 days our installation was not complete. Until they could get us scheduled to complete the job, each window had a 0.5-1 inch gap to the outside (contrary to what we were told during the sales process) resulting in an ant infestation in our bedroom and a constant running AC in the AZ summer.
- 6 of the window panes they installed had to be re-replaced due to shattered glass, chipped corners, and loss of seal. Additionally, at least 2 windows were installed with the Low-E coating on the wrong side and had to be flipped.
- The glazing bead was bubbling or completely falling off on most windows. Fixing this took the most amount of time as they kept arriving without enough material even though it was mentioned multiple times and they measured many times for it.
- We had 6-8 visits to our home by TV and 2 visits from Milgard for warranty issues. At least two times the TV crew arrived without the right materials or the manpower to move the large panes of glass. This was frustrating as we rescheduled several other workers in our home and made plans for our dogs to be out of the house.
- The installation crew was different almost every time. This made context difficult as we had to re-educate each crew on the issues they had come to solve.
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SUPERVISORS/MANAGEMENT
The customer care team heavily gate-keeps management.
We initially worked with our project supervisor, Robert, to address some of the challenges. We were told many times that he couldn't be contacted because he was out on a big job making us feel undervalued. He was impossible to get ahold of.
Towards the end of our project we worked with Rhika who ended up seeing our project through to the end but it took about 4 months to finally get someone who had that ability and even then we still had issues.
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CUSTOMER SERVICE
Overall, the customer service team was helpful. I'm sure they deal with a lot of frustrated clients and have many challenges that are out of their control. Debbie and Kathy may be the only saving graces of this company. While they couldn't always solve our issues in a timely manner, they did listen and follow up with us which we appreciated.
I recently had to replace all windows in a small condo. I called for an estimate and Chad Carlson set up the appointment. I was given several options and after selecting the windows I would use Chad set the order up. Windows arrived completed even quicker than we thought they would. Installation set up was a breeze and on the designated day the installers arrived on time (actually a bit early) and quickly went to work. I was pleased with their professional attitude. The finished product was exactly what I expected and the customer service from first appointment to final installation was excellent. I would recommend Chad Carlson and True View Windows.
Highly recommend this company and Wesley, the technician. We had a shower door that was installed incorrectly and Wesley came, figured it out and adjusted it properly. He was prompt and even called beforehand to tell me when he would be here. I also like that this company responds to text messages, which to me is very efficient.
Waited 2 weeks to get person on site to measure shower enclosure.
I was told 10 days to fabricate. no one called with install date.
now its been 30 days since measured. I am told glass still not available from who True View buys it from. latest date to install was set for May 1st. I called dispatch at to confirm installers arrival. I was told that date was only set just in case the glass does come in. Dispatch scheduler wanted to know if i wanted to cancel the May 1st date not knowing if the glass would arrive to them or not? way weird. All I know is every time I cancel there suggested install date and there is no show it takes me 10 additional days to get my demo crew back to complete the rest of the bathroom demolition.The shower has to be finished completed for me to proceed with other work. If there is any one listening at True View that cares that would be a blessing. Carl White
If you want honest people, who care more about your business and doing things right than making a quick buck, these are your people. Melita in the office was great. Friendly and fast and easy to work with, but Carl, the technician was amazing. The buyer of my house thought the master bedroom window was sticking and would not lock. We came and tried it and it did lock fine, but called anyway at buyers request. Carl could have stuck us with a new window, but he was honest and said no, there was nothing wrong with it. It is just heavy as it is so tall and double pane and a little hard to close because of that. He adjusted the rollers and cleaned the track. Get this. They did not charge us! When does that ever happen? Don't bother calling anywhere else. These are the real deal folks.
Barbara Lembas
5 years ago
TrueView replaced 28 windows for me with the Tuscany retrofit Milgard window. The windows are beautiful, work very smoothly and look great. I can highly recommend True View. My salesperson Chad was absolutely wonderful. When he didn't know the answer to something, he would check on it and let me know right away. We had some mix up on the sizing of the larger windows and there was a delay in the schedule. Chad kept me informed on the progress at all times. The installers were wonderful, too. The only problem I had was with the scheduling department where they were not as flexible as one might expect. Overall the job was well done and I am very satisfied.
Very pleased with our new windows. Windows look great. Very affordable. Our installers were on time, efficient, and cleaned up after they were finished (it was a rainy day and we have hardwood floors, so they left a lot of footprints as they went in & out of the house). We only replaced a couple of windows for now, but will definitely call True View when it's time to replace some more windows.
Tod Brindlinger
6 years ago
True View kind of got stuck in the middle of a big mess with our multi-panel sliding door after one panel was shattered while building a pool. We were their first customer with a broken panel on one of these giants so it was a learning experience for everyone! There was a problem with the first replacement piece and even though I know Jamie wanted to run away and change his phone number, he didn't. He went above and beyond to find a solution for us. He called me almost daily to keep me informed on the progress he was making in finding a reliable glass source for this size window. He brought an entire crew of techs to the house today and replaced the glass. It looks great, it works great. Jamie and his crew even found some other issues with our door that we hadn't yet noticed. It is a brand new house so now the ball will be in the builder's court. As far as True View goes, do not hesitate to hire them for your job! Everyone in the office is professional and courteous. True View is really a great, customer-oriented business, which is rare these days. A+++!
San Diego General Contractor
4 years ago
True View Windows is fantastic! I contacted them for a quote on sun screens for a patio door. Just a small job but I was treated like it was a really big job. I spoke with Debbie who sent someone out to measure within a couple of days. They sent a quote immediately and installed a couple of weeks later. Debbie was awesome to work with.
Patricia Gonzales
2 years ago
This company is very responsive, my problem is they replaced some broken windowsills and didn't replace the rubber weather stripping. The tech just left it hanging loose so that the window looked like it was falling apart. I called the company to complain and they said that they didn't have replacement weather stripping because the window was to old and usually they apply a silicone beading to the old weather strips but the tech didn't have any silicone so he just left it hanging very loose like that. My problem is that this tech obviously doesn't take pride in his work and now has to make a second trip out to my property to finish the job properly because leaving it the way he did was not proper. PLEASE SEE UPDATE BELOW
UPDATE: The very day I posted my review I was contacted by True View Windows and they were concerned enough to fix the issue. I have now changed my review to 5 stars because being in the customer service industry myself I understand how important it is to correct my opinions especially when it involves companies that care. I am now a very satisfied customer. Is this not the kind of companies you want to do business with????
Jennifer Raboin
a year ago
True View window replaced an oversized large dual pane storefront window for my business. Due to a scheduling issue on their part, my replacement window was delayed in being installed. After voicing my frustration with the delay, the team at True View worked with me to make acceptable accommodations to remedy the issue. My new window was replaced soon after and I am very happy with the results of both the window install and the management/team at True View.
Working with True View was an easy and pleasant experience from start to finish. We love our whole house of new windows! The crew was clean, friendly and professional and they cleaned up after themselves. I have already recommended True View to friends!
I was ever so pleased w/ the great job that Abel, Gabriel, Daniel, Ian, Matt & Andy did. All the guys were very kind, professional & cleaned up great!
On March 31st I sent an inquiry through True View's website asking if they do diagnostic tests on glass windows. My son's second floor bedroom is hot even in Arizona winter months. They responded that they do for $59.95 and my appointment was scheduled for April 12th. The tech came and tested the windows, not providing any feedback on what he was doing or the results. Instead he said everything was fine and it would all be in his report. He left before the homeowner was even downstairs. The check for $59.95 sat on the kitchen counter and was later voided. No report from Ben's visit was ever received. This is a very unethical corporation. I recommend using a professional and honest company where integrity m
Brandon Graham
2 years ago
The final result is good, but it took months of waiting, remeasuring, failed installation, etc.
The main person of contact did not communicate well. Before paying, I asked several times for a rough drawing of their proposal, and they said that it would be provided. It was never provided. I asked for pictures of examples, and it was like pulling teeth to get them.
The location was measured twice before installation. When they installed it, part of the job didn't fit (the door could only open about 2/3rds of the way before the inside of it ran into the wall). They had to come back and remeasure, which means another couple weeks on the schedule. On the day of the appointment they called to say that they were on their way, but much earlier than the appointment window. It was during a time where I had something else scheduled. I asked if they could wait for the appointment time, and they assured me that they would be done before the conflicted time. I later got a call from their office that said because I rushed them, they missed some measurements and needed to remeasure. Just too many of those unfortunate circumstances throughout this process.
Each visit was separated by weeks of downtime because even when they made a mistake, they did not prioritize us on the schedule.
So I am of two minds. On one hand, the job is done and looks good... on the other hand, it took forever, was a very painful process, and it wasn't cheap. I am however a big pushover, so I would imagine most other people becoming enraged before the end of this whole process.
Vicki Sadowski
2 years ago
We had emergency service when our patio window broke. They were out to board-up the same day, measured for a replacement window and exactly two weeks later replaced the board with a new pane of glass. We were referred to True View by another glass company which couldn't provide us with emergency service. We were very pleased with everything and are proud to recommend True View.
I've used True view in the past and was relatively happy until today. Had a rock thrown through a tenants window and my first call was to them. Their service call fee was $495. I confirmed that was just the service call fee and not the glass install fee. She confirmed that was correct and that the technician would confirm the glass fee while on site. Their fees have become outrageous and I will be using other glass companies from now on.
Really nice staff! Mike and Brody completed a window repair. They were awesome and got the job done beautifully and quickly! Thank you for the help!
viviana barron
5 years ago
The two installers did a great job on the 23 windows and sliding door i purchased. Vincent, the sales rep, was also really great. I got multiple quotes from other companies and frequently was asked where my husband was, or that he needed to be involved in this process. Some didn't even bother measuring my windows. I probably drove him a little crazy with my calls and text. Overall though, I just wanted to let you all know that I appreciated the service.
I love this group. Like so many people, I thought I would need total window replacement in my 30 year old home. True View repaired the windows and replaced need double pane glass and repairedm our sliding door. I love the windows that were replaced. And it was a fraction of the cost of replacements.
Larry Mikkola
4 years ago
I recently contracted with True View to replace 2 sliding glass doors. I found their technicians to be friendly and they completed the job as planned. True View has done several window/door jobs in my neighborhood and those people are happy with the service as well.
Lasse Norgaard-Larsen
5 years ago
I had a negative customer service experience in dealing with True View Windows & Glass. A small component (locking-latch) on my sliding glass door that True View installed for me a few years ago broke.
First issue: When contacting True View, they directed me to the manufacturer, even though I have no relationship with the manufacturer, and set manufacturer has been purchased by another company. Upon calling the manufacturer, they referred me back to True View as they were the company I bought the product from. True View opened a warranty claim, and referred me back to manufacturer. Manufacturer referred me back to True View. Back and forth, fun…
Second issue: While the part (and labor) is covered via Warranty, True View neglected to tell me that it would be 3+ weeks for a repair. True View blamed the manufacturer of the door for this delay, even though True View boasts a “24-hour service” on their website.
Third issue: When asking True View to have their technicians perform the repair themselves, and me saying that it was a security issue for me to be unable to lock my door, they said that I would have to wait for the manufacturer. I asked them to fix by a set date as a final deadline, and if they did not, that I would be sharing my frustrations. I also asked to speak to the owner or manager, and the agent took my name/phone, but I never got a call back. Instead, I got an email from someone telling me to “not threaten me, my co-workers or this company with what you will do if you don’t get your way in the time frame that you feel is reasonable” NOTE: I never threatened anyone, I simply wanted to give True View a chance to resolve an EASY customer service issue, and probably a 10 min repair job. Instead, they turned around and made me feel like I was to blame for True View’s lack of service.
I originally bought from True View, at a higher cost, based on the service that I expected to get. Instead, I got no service, I simply got “the run-around”, and a 3+ week delayed service (from a 3rd party) for a simple repair job. Be aware before you buy.
We would recommend True View Windows & Glass to everyone. Our crew, Jason & Ryan, were reliable, professional, competent and efficient. They arrived on time, worked hard and always left a clean site .
Hector who did the stucco repair work was a magician making sure that the repair matched the existing stucco.
Jennifer C
Larry Vansickel
3 years ago
What a great experience. I recently had all of my houses windows replaced by True View Phoenix. It was a major project due too the fact that I live in a glass house. From the preliminary meetings, to the spec’ing of the materials, to the manufacturing all the way through installation, the True View team was professional and timely. Carl, Amanda and Ben where the leads on my project each of them where professional and understanding of the requirements of my project. Would definitely use True View again and highly recommend them.
To be honest I was too busy to bid out shower guys and went with True View based on yelp. Being new to AZ we are finding it very difficult to find anyone to work on the house or the pool. The ones we have, horrible.
However our experience with True was fantastic. They were very attentive, respectful and the custom door looks fantastic! They even cleaned up after the install - something our other contractors fail to do.
Def recommend them.
True View Windows and Glass saved the day! Their experts discovered that an entryway surface where we wanted to install a glass top was completely uneven on all sides. [Instead of 2 by 6 on all sides, it was more like 2 3/4 feet, 2 1/8 feet, 5.5 feet and 5 3/4 feet] At that point, we thought with such a one-off wonky job, the project was not possible or realistic. Their sales representatives and technicians said it was possible, they took the time to help us select an appropriate finish and shade for the glass, their experts returned with the glass and installed it and created an amazing and finished upscale look that we were hoping for. During their estimate visit, the experts also saw that we had a makeshift covering on a west facing patio window and suggested various ways to help with the heat and the glare. It was not a 'one size fits all hard sell - it was an it's possible and said we could do it this way or here's another way to help with the heat and the glare. We received bids, made our selection and then scheduled a single installation for both products. We are extremely impressed with the quality and level of service True View Windows and Glass provided our family.
Samantha Soto
3 years ago
True View is HIGHLY recommend. Analys was exceptional and provided high quality customer service. Two technicians (Bob & Brodie) came out the same day to provide a quote and repair our window. Very prompt and efficient. Excellent service!! Thanks True View for the wonderful experience.
I had a window replacement done towards the end of my last trip to PHX upon my return I found TVG had installed a piece of defective glass. They refused to even come down and take a look at it, mentioning it was passed their warranty date, I went back and forth with Corena several times by email, they refused to have anyone call me on the matter. This was one of 5 projects they did in my home. Very poor customer services. This is the 2nd house I have used them on..... and the last considering the way they handled this matter. Once they have your money BEWARE!!!
Great experience from start to finish! From the first call I made asking about the retractable screen product as well as the follow up e-mails, on-site estimate and installation was handled by helpful and courteous staff. In particular, Celina guided through all of the paperwork process and the Dwayne installed the product like he was working on his own home making sure the job was done right!
Quality products and professional people...
Brittany Trotter
a year ago
I have been working with this company since April on a window & door project. I understand there was a glass delay due to covid, however we have had nothing but issues since the glass has been put in. Every time I speak to a representative I get a different answer. Now they want to charge me $200 to install a screen that was already included in my original quote! Will not call this company again.
I called True View after my storm door glass shattered into a rain of shards due to a rock that got kicked up during mowing. I called and scheduled an appointment. The installer showed up on time, took the measurements, cleaned up some of the excess glass that I had missed. The office took 50% down payment over the phone to order the glass, it was in their office 10 business days later, they showed up, installed and life is good again. Simple, fast, responsive, on time, and services as promised. It doesn't get easier than this! Cross posted to Yelp.
I have an old patio glass door that needed some new rollers and maybe also replace a bad track. I had first called around to get pricing and it was all over the place. I got a hold of True View and was told by a very nice customer service rep that it would be $255.00 rollers and $65.00 track to do the job and that it required 2 people. This estimate was $150- $100 less than that of 3 other competitors. On the day of the install I was given 11 am- 4 pm window. I received another call letting me know that they were on there way. About 15 min later and at 12:30 pm I met the two guy's. Zach and his partner were very professional and explained everything and that it would be about an hour. I was impressed by these guys they did a good job and then some. I can actually close it using my pinky ! I appreciated the job True View had done and it saved me from having to replace the whole door.
David is a wonderful glass repair guy and did everything he could to fix my window he is truly an artist. Sierra was also so much help making sure everything was good with the window and keeping company with conversation. Great customer service. My forever glass place.
David Schauer
5 months ago
Amazing service and friendly professional technicians. Bob and Ethan did great work.
joe trafecanty
9 months ago
Excellent service. They came on time period only problem was it Lee problem was that I noticed a slightly bent frame while installing a replacement window and and they could not find a replacement latch for my windows which was disappointing.
Tarah Ausburn
10 years ago
I would like to address both the price and quality of the work performed at my new house.
First of all, I had multiple companies come out to my home to see what work needed to be done and provide me with a quote. Of the companies, True View Windows & Glass provided the lowest price, yet they still gave me a comprehensive explanation of what they would do to my sliding glass door, windows, and shower. When I mentioned a glitch on some windows that another company had discussed with me, this company explained how the problem would be addressed, making it clear that it was not much of a problem at all.
I had a strict time frame that I had to work with, due to the type of renovation loan I had for these repairs. True View was able to make and install glass and/or screens on thirteen different windows and one sliding glass door in just two weeks.
What impressed me even more was the quality of the work. I was particularly pleased with what they did to my shower. My shower was comprised of outdated obscure glass, and I wanted to switch it out with clear glass. The old glass was four different sizes, and one was oddly shaped. They swapped out the glass in a matter of hours, and it looks so much better now.
I have absolutely no complaints about this company. Their employees are reasonably priced, efficient, knowledgeable, professional, and skilled.
True View installation team, Mario and company, were great. Installed our Simonton windows and slider as promised. They did a very professional job. They took their time and wasn't rushing through the installation. Cleaned up after their work. I highly recommend True View and their professionalism, to include Chad, Mario and crew. Window quote was on the mark and competitive. Top notch!
My first and only experience with this company so far, True View was FIVE STARTS out of five. I received a friendly, professional and courteous treatment from the very first call until the job was completed. Kudos to Kristin, Ben and Matt from True View windows and Glass. Very happy customer here.
70 dollars to drive 3 minutes to my house and give me a quote. Went with a different company and got it for free. Shady.
Beverly Martin
a year ago
Landon was very pleasant to work with. He knew what needed to be done & did it when parts were available. Good person and good worker.
We just purchased Glass replacement windows for our home in Sun Lakes Az.
True View Windows provided a very fair price with excellent low e 366 glass. This all with a lifetime warranty for the glass & seal.
Their processes are excellent very organized. I especially want to thank
Taylor Dundar Lowe in their customer service office for her quick replies and providing me current bids, warranty info.
She has exceptional customer services relationship skills. I like dealing with people like Taylor and companies that are so professional like True View Windows.. Thank you Taylor for making my transaction an easy one :-)
Margaret Ziefert
8 months ago
Brody and Ethan were courteous, professional and downright friendly.
Jason Picasso
3 years ago
True View did an amazing job for us on our shower enclosure! They were on time, courteous, professional and clean! We recommend them to everyone and will be using them again in the future!!
Carolyn Perkins
a year ago
Customer service person Lisa was extremely knowledgeable and friendly to work with, even though not all option were available for custom glass, she readily suggested selections that we could choose from Window was ready on time, looks beautiful!
About 2.5 years ago, my experience with TruView was excellent. The gentlemen who installed my 2 bathrooms seamless glass enclosures was top notched. The courteous gentlemen arrived on time, they delivered the job and made sure everything was clean when they were done. They were very professional. They came back again for another item but again, the gentlemen were very professional and very nice.
I know for any glass needs of any type, True View would be company I would use for any work because there is no guessing of what you will get.
The sales team (a loud shout out to Corena) were awesome making sure there was constant followup. Well, almost 2.5 years later (today) I had some of my documents lost/damaged and had to go back and ask a few Vendors for a copy of my bill back in the fall of 2016. Well, all I did was leave a message in the evening with TrueView's answering service and then in the morning I had it in my inbox. Amazing.
Top notch Customer service!! They are the benchmark of customer service. I would recommend using this company for any glass need because service and delivery outweighs the cost of your time and hoping for a quality product with another merchant. You get what you pay for and when it comes to using a product everyday that you look out of, it is worth getting the best.
Thank you TrueView!!!
They did awesome work and replaced a bunch of windows and sliding patio door very quickly. The crew that was at our house did an great job, were friendly and courteous the whole time the were there, and cleaned up after their work was done. Definitely would recommend.
Christopher Davis
3 years ago
If I could do less than one star I would.
Very poor customer service. I will never recommend to anyone. My wife and I are purchasing a home on Carefree HWY and currently live in Gilbert. After telling the schedule department about my 1 and a half hour commute to meet them they still gave us a 5 hour window. I waited all day and the tech was over an hour late. So yes, I stood in an empty house for 6 and a half hours. The tech only did half the inspection. He was supposed to measure for sunscreens and windows that need new seals. Did not measure for sunscreens at all said it was late and would have to come back. When I scheduled on Tuesday I had told the schedule department that this was a home purchase and I would need the report by Saturday at the latest due to my 10 day inspection period. I was assured this would be no problem. Today is Wednesday of the next week, they just called and said the report is almost ready. I reminded the sales person that they said the report would be to me no later than Saturday. She responded, “we are not open on Saturday.” I told her I was just trying to understand why I didn’t have my report when promised and why the inspection is still not complete as no one has measured for solar screens. They still asked for my $59.99 inspection charge for an incomplete and late inspection report. I could not believe what I was hearing. Then she told me not to worry about the charge they are to busy for my nonsense.
Really, “my nonsense.” I have lost the right to ask the seller to make these repairs. The tech stated the repairs could be upwards of $3600.00. This is $3600.00 that will now have to come out of my pocket because True View glass showed their colors!
Who am I, a nobody who owns 3 businesses. I am a Real Estate Broker, I own a property management company with over 56 units, a General Contractor with 2 multi-family sites being built this year.
Can you guess who will not be hired to do a single window or screen!!!
True view glass is not reliable, not trust worthy, and in their own words just “to busy.”
Shanna and Branden Blanch
2 years ago
True View installed shower glass on my custom shower they did a fantastic job, I love shower glass its beautiful. Customer service represenatives kept me informed and were very easy to work with.
AMAZING!! Nothing less than AMAZING! I have a 130 year old home with original window frames and Lou was diligent in maintaining the integrity of the original window frame AND ... he took some time to teach me about the intricacies of my window frame. Equally important was the fact that he didn't flinch when my 180 lb. great dane barked and barked and barked at him. Lou took the time to let my big boy get to know him and by the second time Lou walked in my front door, my dog was done barking at him ... I've dated dudes that have not been able to accomplish this with my boy in less than a year. LOU ROCKS THE PLANET and I am grateful for the remarkable service!
Nicole Wissing
8 months ago
Mike and Victor did a great job they were quick and professional.
User McUserFace
3 years ago
True View did an amazing job replacing a broken window in our house. They were quite affordable and very quick to come out and measure. Even though the glass was custom made, the repair was still completed in a little over a week.
Today, Greg and Noel replaced one of my home's windows that had been broken as a result of vandalism. They both did a great job and were incredibly friendly, professional, and transparent (no pun intended) about the work they did. I had a great experience with True View and would certainly recommend them.
Srinivasan Kasturi
3 years ago
Project completed on time and very well. Technician Michael and his coworker were very professional and courteous. So were the ladies that helped with scheduling and payment. Truview is pleasure to do business with! recommend True View to anyone who need glass replacement for their windows or doors. Chris Kasturi
David Kulish was the sales rep. for True View. Very courteous and thorough. We had all of our windows replaced as well as the Arcadia and french entry doors. Very pleased with the install. Clean and professional. I will be using them in the future.
Maggie Valiante
2 years ago
Our very large bay windows needed attention due to leaks that come into play during monsoon season. We were pleased with the experience of the estimator. Shane and Brady arrived as scheduled, carefully set about their work and completed the job with confidence. We'll be calling on True View in the future for other window needs.
We had two minor glass projects completed by the company.
Affordable pricing, well knowledgeable employees, courteous, clean,respectful and professional.
I will be calling for glass installation in the near future for my upcoming projects
We have used True View Windows & Glass as a Contractor for small items. While we do not have Very large projects that would give them thousands of dollars we feel that the level of services should not be cheated. True View gave us a 5 hour window and did not call to let us know they were going to be late for the job. We were told that the tech could fix the glass onsite as this is a double pane window with grid. The tech arrived told us the price which was OUTRAGEOUS in price. Not only that we were told it would be 10 to 14 days for the replacement section. The price they gave us we could have orderded a brand new entire window for less! We told them that what the deal was before they even came out! Someone could have taken 10 min to come by and do this instead of giving a 5 hour window then telling us they were on their way 2.5 hours into the window then not showing up until 45 min after the window with no call! The managment was quick to blame us and was not willing to take any responsability. It is important to takecare of your customers regaurdless of how much they spend as we all are just as vital as the next. We feel True View Let us down and is not willing to make things right. We will NEVER recommend them again or use them with our clients. Very poor customer service!!
Needed a quote done after some searching. They came, they quoted, it was a fair price, so we agreed, and they installed my new windows. The windows weren't the perfect size to fit the hole, but they did a great job of re-framing the window and sealing it. My upstairs rooms are now significantly cooler in the afternoon. Not only that, but they also re-hung my window blinds afterwards. Awesome job!
Very unprofessional and poor customer service. Never called me to tell they'd be late. I had to call every hour, until they finally showed up. Did I mention they were over 3 hours late? Got a call from the coordinator, the day before my appointment, that they would be there between 10-11am, later to find out that he was told not to tell customers what time to expect the installers. So not only is their communication poor, they have people who don't follow directions.
I called to get the name of the CEO of the company and the woman who answered, was so rude over the phone when she asked me why I wanted the name. She refused to give me Jamie Regina's name, for whatever reason, but all I had to do was pull it up on BBB. Someone did reach out to me after I sent a letter to the President of this company - it wasn't Jamie Regina - only to offer me a discount on my next service - AGAIN! Why would I want to do business with you again, when you haven't done anything to earn it?
They can keep their discount offer because I will take my business elsewhere and let my neighbors and friends know what they can expect if they ever consider doing business with True View Windows.
EXCELLENT!!! I am a local Arizona Realtor - I have priced other companies in the past. True View has emerged as my go to company not only for price but the customer service has far surpassed my expectations. Every time I have called for service or pricing they have been excellent about a prompt response as well as taking care of the items in a timely manner. I highly recommend this company for any and all window needs!!!
Speciality broken window replaced. Brock was awesome he was on time , professional, cleaned up broken glass and installed new window in record time. Great customer service and personality, !!
Sharon Garcia
3 years ago
Just had our French slider installed by Mario & his team; they did an amazing job with the installation. Our slider is absolutely beautiful! True View will be our first choice if we need new windows in the future.
Shawn Tonniges
2 years ago
Very happy with my widows that were installed through my entire house. Keith and Corey did an amazing job. Rob and Vince were very helpful with quotes and scheduling.
Jennifer Adams
6 years ago
In the past 6 months I have had 3 dealings with True View Windows & Glass of Phoenix. If you are looking for complete service and 100% reliability. True View Windows & Glass is an A+ for your ideal company to deal with.
I had complete Sun- Screens measured and custom fit for every window in my home. (quite a chore for a normal person) The cost was much less than other companies in my area.
Why all the Sun Screens? Glad you asked:: I live in Arizona. With heat over 110 degrees everyday. Not a job for me. Glad I called True view Window & Glass. I also purchased new fiberglass double front doors for my entry way into my home. They are a +10 and sound proof! Lastly, I was having problem with my sliding doors going out to my patio (it took 2 hands to open them) I called True View Windows & Glass and they were here within 6 days of my call. Bravo True View Windows & Glass.....You are tops in my book!!! Sincerely, Jennifer Adams
Stuart Lindsay
7 years ago
I have spent a lot of time looking for a competent helpful window company. True View was the first to be able to help me with a tricky hardware problem (after many calls and visits to other companies). They identified my hardware from a photo, and though they didn't supply it themselves, sent me to the right place to get a replacement. I had a similar situation a month later with a broken dual pane insert. True View identified the product straight away and gave me a very reasonable price on a replacement. This after 2 months of struggling to get the window fixed with a local company. Great helpful people in an industry where good knowledge and service is not universal. Thank you True View.
I asked for a quote in the morning and arrived in the afternoon. All the people that I had the opportunity to interact with were friendly and attentive. The quote did not change and the turnaround time turned out to be better than I was informed. The gentleman that actually took care of the order was very efficient and mindful. It seemed like he was very busy but he took care of our order on the spot. One of the employees was making his way out and asked everybody on the lobby if someone had helped us before making his way out.
Very much satisfied with the service and the product.
Also the have a big ass mirror on the front lobby. The thing is huge and that is just extra points on my book.
malkaphoenix1
5 years ago
My sliding door was shattered in a break-in on a Saturday morning and this company is the only one that actually responded with a live telephone call and sent one of their awesome techs out to board up the broken panel that same day. The glass panel was replaced in less than two weeks, the service was excellent at all times. Have you ever known service people to clean up ALL of their mess and then some? I would very definitely recommend this company every time!
From beginning to end, my experience with TrueView could not have been better! Sales, measuring, scheduling, installation...all were effecient... and the staff were, without exception, warm, friendly and professional! Great product, great prices, wonderful people, superior service! Well done, and thank you!
True View is easy to communicate with (such as with Nadine), the sales and installation people are punctual and friendly (as was Derek), and the work is quality. They stand behind their products, which is why we have had them out for numerous jobs.
I would think twice before hiring trueview to replace windows. They installed new windows and within mere minutes after they installed, the glass broke on one of our windows. They did not clean the stickers off the windows, left off screws and it was up to us to keep calling and find out when the replacement glass would arrive. Everyone my husband spoke to mentioned they handled what they needed to within their department. I think he spoke with four people at least. No one would call him back. Four weeks later, the installers show up to replace the dual pane glass, and we find out they needed to come inside and we needed to take down our blinds. Both our salesperson and the installers said there’s no need for them to come inside due to the glass being broken from the exterior. The blinds need a professional to be taken down. We now need to pay to have blinds removed, and they would come back to install the glass. We call the office and they are 7 days out before they can come back. I tried to call our sales person, voicemail is full. I left a voicemail with the manager of the company.
Poor customer service!
I believe the company is too large and too many departments.
Rick Christensen
5 years ago
Working with True View on projects has been a great experience. Nicole, in customer service is always friendly and quick to respond with any issue I have. Also all the techs that come out are great especially Greg.
Tim Fitzgerald
4 years ago
While I had some rocky moments with this company, they step up to the plate and did everything they could do to correct the situation. Vendors that do this are few and far between.
To begin, I had a window that I brought in for measuring and to get all the specs. correct. True View did this and ordered the window. After, two weeks I picked up the window and prepped frame for installation. Unfortunately, I chose a Friday to install my window and notified them about a dimension issue sometime around 12:00. In AZ, everyone wants to stretch their weekend, so they were short handed.
I needed to know what they had to do and the time it would take them to address the issue, then I could determine my course of action. Kaos erupted, however, on Monday, things were back under control.
Once they determined that they were responsible for the measurements, they asked me to bring in the original window for a to be measured again. I told them as this was not my problem, they should have someone stop by my residence. They did, he was on time , and found the cause of the error in minutes. Their supplier had punched in wrong numbers in the computer controlled glass cutter. THey ordered a new window and delivered it to me. It fit perfect!
True View, actually deserves 5 stars, but I couldn’t give them 5 because of their vendor’s error.
Called three times (Twice in one day) to advise them I had the framing completed and was ready for the install. The reply back from tham after two phone calls was you'll hear back from us buy the end of the day. Two days go by and when I finally get to talk to someone (They wanted me to leave another message, was't going to play that game again) they say were waiting to hear when the framing is done, REALLY?.All this after two storms passed through with plastic covering my window hole. Then afterward the window was installed I waiting a WEEK for someone to contact me about Stucco and I never heard anything about drywall. When the Stucco person came out he showed me on his phone where he was just contacted that day, Friday . Needless to say I had to go out and get my own drywall and stucco repairs done since I was tired of not hearing anything from the office. This may not be typical from this company but I can't recommend them after this experience.
Ellen Van Pelt
4 years ago
Still trying to finalize my estimate. I'd like all those fine details that you need to know before proceeding. They technicians who measured my windows mentioned shutter removal for certain windows and notated it on their report. However, the electronic PDF customer service estimate, has no mention of those expenses. Customer service now remarks that They noted it all over your paperwork that they (the shutters) would have to be removed prior to install. and they could remove the shutters for $175 for the first one, $95 each additional window. (Yikes)
True View can see the technicians notations for shutter removal, but no where does it appear on my PDF electronic estimate. Yes, I'd like to know the cost...not have that cost appear at the last minute as a surprise. Wish I had the original technicians notations, but I don't...and no way to get them either.
Had another great experience with True View! Had to fix a broken patio door window and they were awesome from start to finish. Price was better than I was quoted elsewhere and they service and cleanup was spot on. Would recommend to everyone!
Hilario Ceron
3 years ago
The receptionist acts like she knows everything. The atmosphere of the employees is apprehensive. I ordered 2 window screens. I give them the old ones so they could the correct size. I ordered 2 window screens but the receptionist said that I ordered 3. One of screens was cut to small. Adam was the one who cut the screens. Finally the lady manager got involved. She didn't help at all. She did not how to resolve the problem. Then she said do want to take your screen and we refund your money . Overall, I will do business with company. I want a feedback from this survey. Thank you.
G Michael Price
7 years ago
I am completely amazed at the level of professionalism from this stand out company!
I made many calls on a Sat to so called 24 hour emergency glass companies and nobody called back, then I finally called True View and they were out to my clients house within the hour! Totally professional tech even impressed my customer. Arcadia glass repair.
Fair price too.
My technician was Brian and right after he left I am writing this review for his amazing service. Long story short I have an outdated window that kept falling into the house. This is the only window that poses a security threat since it is right off my patio and Brian treated my home security like his own. Not only did he completely fix the window but he went out of his way to make it even more secure. He was very innovative since the window was outdated and if you have any window issues call this company and ask for Brian!.. sorry didn't catch the last name.
Just had my window replaced by True View and am happy with the service I got from Brandon he was professional.
Jenifer McRae
8 months ago
Great company! Very professional with excellent customer service. Victor and Bob were both efficient and professional as well.
Great staff, quick professional response. We called Trueview and several other companies the morning after a monsoon had blown out 3 of our windows. Corena was they only one to call us back, she provided a quote and sent Greg out to put a temporary windows in place.
Made an appointment with Judd Evans to get an estimate on getting 17 windows replaced. Left work early to be at home in plenty of time. I waited until 4:30 and no phone call and no Judd. Called his manager and while being very apologetic and polite, it still doesn't change the fact that I left work early and waited for almost 2 hours without him showing up. If you are not interested enough to get my business to start with, I can only imagine what it would be like if I had a problem.
David Creekman
7 months ago
Dylan installed our window and was extremely professional and did a fabulous job in installing the window.
I'm very happy with True View Windows. They exceeded every expectation. I highly recommend them to anyone needing glass and window repair, plus they also installed a shower door that is top notch.
Edith Chambers
8 months ago
The team was very friendly and professional. They were also right on time and they got the job done quickly. It looks great!
Kelly Hobrock
5 years ago
True View Windows and Glass is wonderful. Nicole and the rest of the team are very courtesy, helpful, knowledgeable, and sensitive to our short turn around times with estimates. I recommend them to clients and friends!
My wife and I decided to upgrade our windows for energy efficiency. We called serval companies and recieved many quote. True View had the best value and quickest turn around time to install our new windows. The technicians explained the process to me and my wife. Which made us very confident we chose the best compan for the job. They were polite, clean and professional.
Mary Bresnahan
6 months ago
Greg Lautzenheiser was superb! Courteous, on time, and thorough! Thanks.
True View Windows & Glass helped me after a break-in and not only replaced my window and screens at a very competitive price, they treated me like a neighbor and valued customer. Corena was especially helpful in coordinating my job. She was friendly all the way and made sure everything was done correctly. Thanks Corena, and thanks True View!
I have been working with Nicole over the last few weeks to track down screens for Milgard windows and a sliding door. She's done a great job of providing information (and just staying in touch while waiting to receive information from other sources). It's been a pleasure working with her!
Margaret Carey
5 years ago
The stationary side of my patio door shattered and I was referred here by the company that installed the windows at construction. They came out, provided an estimate quickly and the glass was installed in the time frame they gave me. Nice people good work, delivered as promised.
Estrella Pkwy Medical
3 years ago
I give this company 5 stars. The replaced our front entry door. They were very informative of my options for glass. Completed the project in a timely manner. All staff was very friendly and accommodating :)
Keep up the good work True View!
Only reason I wouldn't give them a perfect score is because of some hiccups after the initial quote. There was a mistake, and a delay in the response. But when I called management they were very responsive and did everything they could to recover the lost time and earn back my trust. In the end the windows got installed on time and with high quality
Bob, Ethan, and Brody did a fast and efficient job on replacing the window.
Would highly recommend these two polite young men. They were right on time did a great job.
Riann Sundt
11 months ago
Our technician Gilbert was great! He was on time, very professional, and did great work.
sandra walker
2 years ago
First time dealing with True View and will do business with them in the future. The staff was helpful, professional. Pricing appears affordable, and the quality of work was on point. Will recommend to everyone.
We had a french door screen enclosure installed yesterday by David Stout, one of your service technicians. My comment is that if he is standard by which you keep your em ployee's you could not find a better standard to grade all of your employees too. David was the representative from your company who came to our home to measure for the enclosure. He resolved a problem of potential tripping, especially concerning our grand children, that I feel could have been ignored by a less concerned person. His attention to detail and resulting look of our purchase is proof positive. Your are to be commended for having a representative such as Mr. Stout. Thank you, Lloyd Luna
Greg and Brody were very professional and done a great job.Would use True View in the future.
I would not recommend them or use them again. A week after my original install date and still no glass. As of this moment, I have not received a call for my new install date and I already made my down payment. This reason and time is the only reason I am seeing this through.
Staff.Monica Williams
6 years ago
Brian S. was the window installer at my home, today.
He did a fabulous job of making sure it was the correct tint regarding the window replacement and completed the job with precision and expertise. The clean up of the window area was spotless. Thank you.
Matt Helfenstein
2 years ago
I would Highly recommend. From the start with our salesman(Vincent) to the day it was installed. The installers were amazing. When they left, they cleaned everything up spotless and were very polite and professional!!
Steven Evans
10 years ago
I just want to say WOW. They went above and beyond to get me the lowest price possible for our back door window that broke. Other places quoted 79 to 159 dollars more to replace the same piece as well as other companies were trying to upsell on a north facing window for even more! They made numerous calls to me while making my decision as well as had a prompt and friendly installer that came out and did the work.
Personally and Professionally I will only recommend True View in the future. And they didnt complain about my screaming kids in the background while on the phone.
Great JOB!!
Thanks again,
Steven A. Evans in surprise az
Frank Maguire
4 years ago
Very pleased with my new bathroom window. Took longer than expected but two reps from True View called as soon as they became aware of the delay and were quick to install when the window did come in. Excellent service from everyone, positive and professional! Thank you.
Gene Montemore
6 years ago
I've been calling on True View Windows for repairs on behalf of my real estate clients for years. They always to a great job, and always on time. They are the only window company I call when I need one!
Malia Reddick
2 years ago
Couldn't recommend these guys more highly! They gave me the lowest estimate for replacing glass in a porch window. I called on a Tuesday, and they were out on Wednesday. They were friendly, efficient, and prompt. All you can ask for!
Alonso Madrid
2 years ago
Had a phenomenal experience with these guys. Crew was extremely nice and professional. Windows are top notch and well made. Will definitely do business with them again in the future.
We have a rental property and one of the renters broke the latches rendering the 14 year old window inoperable. We searched the internet and found the manufacturer who guided us to Tru View for the replacement parts. We installed them but they didn't seem to work and we could not lock the window. OK, the easy fix didn't work, so time to get an estimate for a replacement window. When Aaron from Tru View came out to measure for the replacement, he discovered we had installed the parts backwards. A screwdriver later, voila!!! the window works just the way it was supposed to. No charge. You had better believe that Tru View will get the call when we actually do need to replace windows. Thank you Aaron and Tru View.
Aubree Garrett
3 years ago
They were able to cute a circular piece for my school project with no hassle! It's the perfect fit for my social issue clock!
They did a wonderful job on installing my window, real professional employees that are nice and really knowledgeable on their trade. I am definately going to be using them again on future projects for my house.
I was completely satisfied with the work done by True View. I found a golf ball in my bedroom and soon found the window it had drilled to gain entry. The True
Viewfolks showed up when they were supposed to and the installer was professional, thorough, and cleaned up afterwards.
Camron Pazand
7 months ago
Great experience 10/10. Bob Burkhart came and do a great job in a timely manner
Corena has a great customer service attitude. Her knowledge of the glass replacement was great she answered all my questions. Very courteous over the phone I would recommend you calling her if need glass work done.
Our Landscapers accidentally chucked a rock through our sliding glass door at 2pm and True View was out by 7pm and had it fixed, they were awesome
A gentleman from your company spent his valuable work time in this wonderful Arizona heat helping a stressed motorist this morning in front of my store. Great company reprsentation young man. Truck 51 for those owners who want to know what kind of people they have working for them. ^5
Great people working here. Person who gave me a quote over the phone was friendly and efficient, worker who measured my glass was prompt and detailed, installation crew were polite and quick. Would use again.
Eric Morrison
4 years ago
Corena and True View have been fantastic. They show up for the appts. when scheduled and get the job completed in a timely manner with no hold ups. I recommend them to anyone.
Ray Furtmann
4 months ago
Derek performed a timely, good repair of our window.
Caring and understanding. They made the expensive replacement a little less daunting and I really appreciate that.
David Anderson
2 years ago
Great job. Outstanding workmanship. Greg Lautzenheiser did really excellent work and I would recommend him to anyone. The staff at True View was very helpful too. Thanks to all.
Horrible Customer Service. I've called 7 times over the last 3 weeks now. Calls not returned. Waited today for a Service Call between 10:00 a.m. and 1:30. No one showed up, no one called. Communication with your company seems to be lacking to say the least. I work for myself and time lost from my Business to wait at home when no one shows up is time I can not get back.
Robin Barton
10 years ago
I called a few window companies in the valley. No one cold help me. I was either hung up on or placed on a very long hold. As soon as I called True View, I found exactly what I was looking for. They have me a quote over the phone and had a representative out to my home for glass replacement that very next morning. Thank you True View.
this company sucks. they will tell you one thing and do another. do not take a chance with this company if your time and safety are important to you. They take forever and if there are any problems you will not be in good hands.
I highly recommend using ANY OTHER company for your window and class services.
Mohammad Navabi
5 months ago
Professional and prompt.
Would definitely call them again if needed.
Nadine did a great job from the first call to scheduling to install and payment I would recommend them to anyone the installers were very professional and did a great job also !!! and thanks again Nadine
Daniel Morin
3 months ago
It's a great place to work good people and solid work
On time. Responsive when I had a problem. Phones when they were on their way. Tidy and thorough.
Seyna Jones, Realtor with Realty One Group
3 years ago
Excellent Inspection on Home Windows/Doors for Buyer by Shane(technician) and quick quote from Kristin. Will call them again!
Kathy Nielsen
3 years ago
I read the reviews before I called them . So decided to use them . Not a great experience. I did not get my email replied to . Then I called them ! We made appointment. He was a no show and didn’t return my call . Finally the next morning I get a text from him !! Not even a personal call to apologize. Kathy
Jennifer Pisano
2 years ago
Delays, reschedules, supplier fire at warehouse - you name it, we've heard it from this entity. Mid June we began engagement with this company. Still. No. Door. Maybe 9/1 for install. I'll update review when door is finally installed.
Dawn Clifford
8 months ago
Victor was great! On time, quality work, courteous and neat.
helene venturotti
5 years ago
Working with True View is great. They are very organized with scheduling and accounting and dealing with Melita over the phone is a pleasure as she is always helpful and precise.
Joanne Stewart
6 months ago
So timely and professional. They did a great job.
I had a glass railing and glass doors with a sandblasted design on both installed and it turned out great-the techs were very professional and skilled. Very good company to work with.
They were awesome to work with. Ordered our parts for the windows. Installed them once they came in. Would use them again and again.
Jeremy Silvers, Chris Phalen, and Fernando were great! They were respectful and did a great job removing and installing all my windows. ?
Christopher Vole
a year ago
Very attentive and flexible. Went out of their way to get the custom replacement I was looking for. Helpful and knowledgeable staff. Would recommend.
This is my 2nd home with true view glass, both times great price and service
nice to have a contractor that does what they are supposed to,when they are supposed to as well. My salesman vincent was great as well
Jennifer Adams
3 years ago
Competent and knowledgeable with great service. Always on top of any window or door problems....I have order special products through this company for years...have never been disappointed!!!
Thank you TRUE VIEW WINDOWS, GLASS AND MORE ❤
Installers came on time . Did a a very professional job, cleaned everything up and were friendly, courteous, adept and quick at doing their job.
Well Done!
Matthew Alvidrez
5 years ago
Just had my windows installed by Abe and his crew. Love the windows and the crew did an awesome job, fast, professional and fun to have around. Great job guys and thank you!
We love True View....they are super fast, courteous, and dependable. Kim is an absolute pleasure to work with! Keep up the great work!
Did great job, second time we have used them.
Nelson Landman
4 years ago
Just had a major bay window replaced. The crew showed up on time and did a great job. They made a very difficult job really look easy. Well done.
Thank you to Mike Ingram for going the extra mile and for your honesty and professionalism! Would love to work with him again in the future.
Lindsey Dilley
6 years ago
I came home to a broken window. They were able to get someone out the same day to replace the glass. I checked around and everyone's price was close but other companies couldn't get there until the next day. Thank you.
Sabina Smailbegovic
a year ago
somehow size of the two window changed from the quote to the order changed and do not longer fit. when I called to let them know they blamed me for not double checking.
Keith Voelker
4 years ago
Just picked up and positioned the glass tops for our den cabinetry and everything fits perfectly. Good people to work with. Very responsive.
Very easy install. The guys were very good.
Cheryl Liebmann
a year ago
The only problem with this company is that their tech's are not covid vaccinated. They think nothing of going into people's home unvaccinated.
Shelly Holland
4 years ago
True View has been great to work with! Very timely and dependable. Stephanie has been great to work with!!!! Thank you!
My new shower wall is like a piece of art! Great company at a great price and really go above and beyond to make your glass look great!
Had an issue and the CEO personally called me to resolve. My comfort level with this company couldn't be higher.
Ricky Mendoza
3 years ago
Recently installed windows, French door and they were accurate with timing and Customer service was spot on.Reasonable pricing would highly recommend.
The best customer service I have ever received! They are head and shoulders above their competitors! Don't go anywhere besides True View! You will be sorry you did.
My wife and I had a glass sheet made to protect our table and the customer care was excellent product was perfectly fitted and met all over expectations
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