Best Vent System in Phoenix AZ

I live in an apartment complex & my building began experiencing plumbing problems on/around 4/26. Several units in my building were experiencing sewage backups that were causing terrible smells & overflows. The plumbing issues caused my toilet not to flush, & it also caused a terrible smell in my unit (which, up until A.P.E.S. came to “fix” the problem, were the ONLY problems in my unit). The leasing office called A.P.E.S. sometime during the morning of 4/27, & after claiming that they would arrive in an hour, A.P.E.S. didn’t arrive until HOURS later (& once they finally arrived, the problem remained unresolved by the time they left).

A.P.E.S. left the complex shortly before 4PM on 4/27. Thinking that the plumbing issue was now resolved, I went to check my toilet & found that it still was not flushing. The smell also remained, & as I pulled back my shower curtain to check my tub, I found that I now had RAW SEWAGE that had come up from the shower drain following the work the plumbers did outside of our building (see “RAW SEWAGE BEFORE” [attached]).

I decided to call A.P.E.S. directly, in order to advise them of the issues that remained. I spoke with CeCe, who advised that they weren’t finished & would be coming back. I asked if she could have them come to my unit with the necessary tools/chemicals to clean the raw sewage out from my tub (which is something that I obviously should NOT have to do), & she stated that she would put the request in.

After missing in action for nearly 3 hours, A.P.E.S. finally returned to “complete” the job shortly before 7PM, but the job actually was not FULLY completed. Shortly after A.P.E.S. returned to the same area they were at earlier, I heard a knock on my door; It was one of the plumbers who went by the name of Justin, & I let him in.

Justin walked into the bathroom & flushed the toilet, after which point he ran a couple drops of water in the tub (which, as stated, now contained RAW SEWAGE) & he then began to leave without cleaning it. I stopped him before he got to the door & I asked if he had the necessary tools to clean this mess out of my tub (as I had requested in PLAIN ENGLISH over the phone). At this point, he said he did not, he asked ME if I had any simple green or similar (to which I replied no [i'm not a plumber & i'm not paid NOR equipped to do the job of a plumber]), he said he had nothing to clean the tub with, & he left my apartment.

After leaving my apartment, Justin returned to the same area outside, continued working, & the problem in my tub suddenly got worse as I now had my tub filling up with even MORE raw sewage (see “RAW SEWAGE AFTER” [attached]). At this point, I went outside to share pictures of the worsening problem with the plumbers, & I ONCE AGAIN requested for them to clean it up. At this point, Justin started screaming like a 2-year-old, telling me everything he WASN'T going to do, & in the end, Justin & his partner left without making ANY effort to clean up the mess THEY caused.

This company needs to do a better job of A. taking OWNERSHIP & B. setting the right expectations for the customer. It is not the CUSTOMERS responsibility to clean up a mess that YOUR employees caused. If you can drive clear across town to pick up a $5,000 dollar piece of equipment (that you should’ve ALREADY had in your work van), then you can make the necessary accommodations to clean up any/all messes that YOU cause within someone’s home (as a result of YOUR work); A.P.E.S chose to dump that responsibility on ME, & to have Justin yelling & screaming like a 2-year-old when I went outside to request that they clean up the mess they created in my apartment only made a bad situation worse. In the end, his actions, along with the lack of empathy & eventually RETALIATION (coming by way of one or more A.P.E.S. staff members submitting a false complaint to our leasing office claiming that I was “harassing” them) makes the entire company look bad. AVOID THIS COMPANY AT ALL COST.

Always excellent service!!! I trust them.

Taking advantage of Penguin's $45 drain clearing offer, I called and had a technician come clear my slow bathtub drain. But my slow drain problem was not resolved. I subsequently received two repair estimates, one for $3,259 minimum repair or $11,609 for complete repair of my plumbing.I was skeptical. I called my regular plumber, Diamondback Plumbing, and the technician cleared my drain for the usual price, $169. No problem. No big repair estimate. A happy, gurgling tub drain. My initial review of Penguin was Professional, friendly, and polite. Um, not so much.

Scott D. Came to my house to check the dryer vent on the roof. He was on time, polite and very respectful. He explained the process to have the vent cleaned and the other vents in the house. I was not rushed through, he took his time and explained other services Hobaica offers. I am looking forward to having the ducts cleaned and a long relationship with Scott D and Hobaica. 5 stars for Scott.
12/16 came today to install uv light on hvac system. Clean. Professional and answered all my questions. Looking forward to a good relationship with Hobaica.

Awesome, professional service.

Outstanding service. Always there when we need service. Personable and always have great suggestions to resolve issues!

I had an amazing experience with Promise Heating & Air. Had other companies come & they never figured out the problem until i called this company. I am very satisfied with their work & i extremely recommend this company.

Alin did a GREAT job repairing our heating unit. He read results of another visit, figured out the problem, and fixed it. He then waited more than 30 minutes to ensure that it was fully functional. While he waited, he completed several preventative actions, and communicated clearly on each step. Thanks for great service Alin!

Alex came and took care of business!! He was fast af, quickly identified the problem and resolved the issue with what has to be a decades worth of experience. I’ve spent more time with the pizza delivery guy than I did with Alex which is nuts. Thanks for the incredible service, I’ll definitely use you guys again.

The only people to call if you’re having an issue with your HVAC! The owners, Amy and Mark, bent over backwards to help get my heat up and running again- they personally picked up the needed part and delivered it to their excellent technician at my home. They were spot- on about what needed to be done, didn’t try to up-sell me to newer units and were reasonably priced to boot!

Chase was very professional and fixed my system in a timely manner. He stayed until after midnight to ensure my AC was back up and running. He was also very communicative throughout the process. I definitely recommend this company as their service is unparalleled!

Jose was very courteous and professional

The service men were prompt, pleasant and completed the work in a timely manner. I would highly recommend them.

Service has been perfect.,

Excellent response time and outstanding customer service. We have used them several times and each experience has been great! Our home is on the market and our thermostat went out. Yes this is a fairly easy fix but when you're working around multiple schedules and the first 100 degree day it's great to know you can count on them to get you back up and running and at very fair prices!

We have always received great service from Day & Night for our A/C and Plumbing needs. Today, we received our annual Plumbing Inspection.” The technician, Andy, was timely, professional, courteous and knowledgeable. We recommend Day & Night AC and Plumbing to all home owners who want the job done honestly and courteously the first time.

I love this company!! The workers were so nice and professional. I have small kids and pets in my house and we cant handle this heat. They came out and fix the air right way.Thank you guys your the best.

I am a Real Estate Broker in the valley. I had a client who needed his HVAC system gone through per a home inspection. I called TemperaturePro and a service technician was called out within 24 hours. The service technician was Amazing and answered all questions per inspection report. I would recommend TemperaturePro to all my family, friends and clients. Thanks again!

OUTSTANDING !!! James arrived at the specified time and he was very professional, courteous and efficient both times he came today.

These guys were great. They knew what they were doing and did everything as planned and at the agreed price. They even fixed some minor settings in the thermostat that were set at default by accident. No extra charge.