Best Leak Detection in Charlotte NC

Excellent service, they were out to fix our water pressure within 1 day. Arrived on time & fixed quickly. It's running better than it ever has since we lived in this home. Will call again for any plumbing needs! Thank you!

Donald came out to fix my broken hot water tank this week. He was very courteous and informative about what may be wrong and replaced a part. It worked that night but would not automatically re-light so I called Queen City and Donald called me back to let me know he would be at my house first thing the next day. Another part was ordered and he replaced it and the Bradford White water heater is working great.

Franklin plumbing is more interested in selling their warranty that fixing our plumbing problem. Must purchase a 2 year warranty to have a faucet replaced. Price was over $700. They also tried to sell a 5 year warranty that was even more expensive. Don't waste your time with this outfit.To Franklin Plumbing's credit they called after my earlier review and explained the technician did not properly understand the offerings. They waived the Trip Charge and offered to send a more experienced plumber the next day. I am glad I took them up on their offer. Kim Knopp was excellent as a plumber and explaining my options.

Honest, fast, and dependable. Highly recommend.

Marty was FANTASTIC. He was so nice! He explained what he was doing and was very efficient. He went above and beyond to make sure we had everything we needed. He respected our home and the appliance and also thoroughly cleaned up. We’d gladly do business again!

My appt. was scheduled for a window of 10-12. I got a text at 10:10 saying tech was still with prior customer, another text at 10:30 saying he was on the way, and a phone call at 10:45 from tech saying he was 15 minutes out. He arrived at 11. Just that degree of communication impressed me before he even got in the door. (I've had service calls before that kept me hanging for several hours, and then rescheduled for next day.) My tech was Matthew Rice. Friendly, professional, easy to work with. My house was built in 1958, this started out as issue with disposal and leak somewhere under the sink. Disposal is 18 years old, it was leaking from bottom. Also, leak from pipe fitting at wall on hot supply line. Matthew was super thorough and patient, great attention to detail. Took pictures throughout process to document everything. He ran into a couple of other issues that were also addressed. (No surprise there considering age of plumbing.) What we thought was going to be a 2 hour job morphed into 8 but every bit of it totally legit. Matthew worked hard the whole time, sweating , no lunch break, a total work horse. He gave me options, didn't try to upsell me. There was no service fee just for showing up. He gave me a written estimate before he started work, and had me sign off on each thing he found to agree on the additional work work. All in all he was great to work with and I'm very comfortable and confident in the quality of the work that was done. Virtually the ONLY issue I have has nothing to do with the tech or quality of service. I wish there was more transparency in pricing. At the end of the day, the sticker shock still hurt. Yes, he gave me amounts throughout the day as more issues arose. But nowhere during this process is there any breakdown parts vs. labor. Even allowing grossly inflated/ marked up prices on the disposal, sink flanges, pipe fittings etc. the remainder hourly rate for labor would be...stunning. It'd be much easier to swallow if one was told up front what to expect.
BTW, I had just gotten out of hospital for respiratory issues, or would have tackled the disposal myself. I've done a lot of routine plumbing repairs successfully myself over the years, so I'm familar with the costs for parts, and degree of difficulty of the repairs done yesterday. Matthew did a great job and I very much appreciated everything he did and how hard he worked. A little transparency in pricing (not just totals for each task but a breakdown on parts and labor) would be my only request. Thanks.

I thought I had a great plumber, and then I met Ted from Option One. He is awesome! And will be my new go to guy. He was professional, knowledgeable!, and not only got our clog issue fixed, but also explained what was likely causing it, which my last plumber didn’t do in four visits. Ted is BY FAR the BEST plumber I have ever had the pleasure to hire (yes, hiring him was a pleasure, that’s how good he is). If you need a good plumber, Ted’s your guy!

I just have to say that Shawn P is awesome. He helped diagnose and unclog a drain that we have been having a problem with for a while. We had another company come out previously to fix it and they only angered the toilet and said we were good to go. Shawn knew right off the bat that the auger wasn’t going to work. Our home is part of a development built in 2013 that isn’t exactly composed of quality materials, and he scratched his head at our plumbing system. Even though our system is totally backwards, Shawn knew exactly what to look for, where to find it, and how to fix it. On top of that, he was so nice, and super helpful and explanative. He had a huge heart for our dog as well, which we love! Shawn also would not come into our house unless he had the shoe booties on, which is so awesome and thoughtful. AND he offered to clean up the very small amount of water that came out of the toilet during the process. He really is super awesome all around. We will definitely be using City Plumbing for any needs in the future, hopefully Shawn will be on call! Thank you so much for helping us!!

Our drains were in serious need of attention and Rapid Rooter did an excellent job. They now drain properly without leaving a horrid smell.

Honest Knowledgable and always available.
Highly recommended.

When we had a pipe break we didn't know where to begin! We had water everywhere, it was leaking from an upstairs bathroom into our kitchen! It was a nightmare, luckily we called roto rooter, they were there quickly and they helped us navigate how to go about drying the water out, and the next steps to take, they worked with our insurance, and made the whole process as painless as possible! When something as frustrating as water damage happens the last thing you want to worry about is the honesty and integrity of the people helping you, roto rooter, was honest, up front, and straight forward with what they were doing, what they were fixing and the cost would be, and asked before they did anything. Branden was our water restoration specialist and he was awesome! I would use them again if I ever needed to, although I hope we never have to!

I called, All About the Pipes a couple of days ago, and spoke with Mary about a possible leak in my bathroom behind the wall of my shower. Mary, diagnosed the issue over the phone and said not to worry, that it was the hot water pipe contracting and not a leak.
I was impressed with her knowledge and professionalism. I have not used this company in the past but will be using them in the future for any plumbing needs!
Thank you,
Mary

Very professional and on-time. Did excellent job of fixing the problem the first time.

Tony was amazing! Great guys and very professional. They got the job done, were polite and very knowledgeable. Knocked the project out in one day - very pleased with them and the company! Thanks Tony and Bliss Plumbing!

Nate was awesome, did a great job, professional and left a clean area when done. Was really good with our dogs too.

John was very friendly while he solved the problem with the water pump he made sure that the water pump will work properly. Your services are excellent, thank you

After spending a week without hot water dealing with one company, they were able to get to our home and give us a new water heater the same day!!! Extremely pleased!

Brett was great. Would definitely recommend him. Polite, friendly, responsive, and did a great job on the tankless water heater installation.

Very friendly, quick and precise.

Shomari the Service Technician (#6633) was very professional and knowledgeable. He helped me locate my French drain clean out and sold me some Pipe Shield to help prevent future problems. Would recommend him a roto-rooter to anyone with plumbing problems.