Description
When you need an emergency plumber near me in Charlotte or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Booking a service call online was easy and I got an appt. quickly. The technician, Terence, was polite and friendly. He understood my concerns on the cost and he thoroughly explained my options and next steps we would need to go through. He solved the issue quickly and there was no upsell (unlike Morris Jenkins). I appreciate Terences transparency and integrity throughout the job as I know nothing about plumbing.
We discovered a leak under our house on a Sunday and Jonathan Farley showed up within an hour. He was incredibly professional and honest about the necessary repairs. Now our water pressure is better than ever! We can’t recommend him enough. Thanks Jon!
Raymond Balbi
a month ago
I don’t usually put reviews on the internet, but with this issue I faced being so large I had to put a a good word. While I was on vacation my water heater ( located in my attic ) began to leak I came home to my home being flooded I was distraught. I called them up they sent Cabe out to me in no time at all. He was skillful in his assembly and diagnoses. He was able to find the root of the problem in no time at all, and got it repaired in a timely manner. He was extremely transparent with me allowing me to see everything he was seeing as if I were fixing the problem with him explaining things during the repair. I whole heartedly recommend these guys to everyone. And would recommend you ask for Cabe never using anyone else for plumbing services again!!!
Adolfo fixed the French drain in my yard while working in the rain! He was professional, knowledgeable and able to get it done quickly. Great service!
Terrence arrived on time for the scheduled appointment, and was professional throughout the process. He provided explanation and solution to the issues I had and was efficient. Definitely recommend their services.
This was the FIRST professional plumber I’ve ever contacted since owning my home.After the plumber identified what he thought the problem could be, I was told that if I didn’t accept the service (replace the toilet wax), that it would be $150 since he told me that “It’s probably the wax”.He said if I paid for the service then he would waive the travel fee.So I paid $330 dollar to change the toilet wax; no travel fee included.I called the company today, because the price is way higher than any estimate that I could find for the same service.The company said that there was NO $150 travel fee - which is the ONLY reason I paid $330 to change the wax. I can’t afford to pay $150 for someone to say they “think” It may be the toilet wax, while never even going into the crawl space to check for water being the culprit of the musky smell indoors.I was serviced by Caleb Sadler and would not refer him to anyone knowing that he’s manipulating customers to over pay by several hundred dollars.My baby died in January. I quit my job. I’m 100% disabled. I have a mental disorder that impairs judgement.I was looking for someone to help me, not take advantage of me.
This place was great. Aldofo was very professional. They were quick to come on a Sunday and cleaned out my sewage drain. Very nice and professional, I will definitely use them again!
Terrence from RotoRooter totally saved us from a plumbing disaster. He helped us efficiently, and was quick to respond! Would definitely recommend.
I believe my technician’s name was Zai and he was very efficient and thorough! He made sure everything was 100% fixed before he finished and even left the area cleaner then when he started! He was professional and friendly the whole time and I’d definitely (but hopefully won’t have to) use him again!
Great experience, had to call them on Easter Sunday and they were at my house within the hour. Repaired my leak and even called water restoration company to come out and look at the damage.
Jason Szempruch
2 months ago
Tech came out within about an hour of my initial call, evaluated the repair, got the necessary part right away, and completed the repair quickly as promised. Highly recommend them.
Stacie Rembert
8 months ago
I called at 10am with three clogged drains and by 2pm a technician was at my door ready to give a quote. Albert was courteous, knowledgeable, quoted a very fair price, and was able to start working immediately after my approval of the estimate. He worked quickly and cleanly and left no mess behind. By 4pm he was packing up and I had three perfectly working drains! We will definitely be calling Roto-Rooter for any future plumbing needs thanks to Albert’s great service. Thanks!
Adolfo and his team did a phenomenal job in terrible weather to flush out our French drain. Definitely recommend.
volunteer construction services
6 months ago
The plumber showed up at a retail store and gave me a price of $530.00 to unclog the toilet. As I was waiting for approval for the Corporate office. It was taking corporate extra long to get approval and he left and said he could come back tomorrow, which was fine, I don't blame him. I finally got approval for the amount he quoted me.He arrive the next morning and informed me that he needed to pull the toilet and clear the line which is additional $290.00: the total price being $820. and some change. This was extremely frustrating because he quoted me $530, but the bill ended up being $820.00.I had to pay for the additional money. I feel frustrated.The tech was nice, but I felt like he should have know that there was not a clean out and he would have to pull the toilet.It was not a pleasant experience for me.
Terrence came out and quickly solved our issue with our toilet. Will definitely be using them for our plumbing needs moving forward.
These guys are tops! They were doing work in the business next door, and I asked if they had time to fix a clogged toilette in our business. They fixed the issue quickly for a fair price. I would definitely recommend Albert and his crew, and will use them again!
Very pleased with our experience. Our tech Adolfo was amazing! He was professional, knowledgeable, clean and most importantly, he was able to resolve an issue 2 other companies hadn’t been able to. Thank you for sending us a superstar!
Some of the workers go above and beyond and think about the customer.
Other's think about over charging . 4 stars because it's about being efficient and making the customers happy, business or home . I still recommend them .
David Boling (dboling03)
6 months ago
Jesse was thorough and transparent. He came prepared to fix my problem on the spot. He was professional and very pleasant to work with. Very patient with my loud dogs even with a smile.
Andrew Johnson
5 months ago
Condensation line on our tankless water heater was broken and we had water getting all over moving towards damaging the ceiling and walls. Jesse came and identified the problem and quickly repaired it. Not to mention it was almost 10 pm. Thanks for the wonderful work.
Steven Crutchfield
5 months ago
Roto-Rooter sent Vala, who was super nice and professional. I had a kitten that wandered under and behind my dishwasher and had gotten stuck. Vala was quick and proficient and was able to rescue my cat.
Phyllis Sheperd-Smith
6 months ago
Roto-Rooter send a text right out during the time scheduled. The tech was professional friendly and got right to the job. He explained to me what needed to be done and on the second visit, completed the job to my satisfaction. I would highly recommend this company!
Jeff the Technician was most excellent. He had been sent to our home several weeks ago to unstop a toilet. He was great then and he was great on this service visit as well. He called to let us know he was here as we live in a locked and secure condo unit. He identified himself and worked extremely hard from the minute he arrived. He was extremely professional knowledgeable and kind. He cleaned up everything before he left our condo and gave us tips to keep this from happening again. Jeff is an excellent service person and represents Roto Rooter in the best possible way. We highly recommend Jeff and Roto Rooter.
Asialyn Jackson
a month ago
What's better than a great guy, doing a great job ? Call Caleb for all your plumbing needs. One of the best around !
Venita Wilson
2 months ago
Mr. Sai Kap located the problem. He handle the situation without any problems. He was very polite and professional. I will be calling him again if I need any help in the future.
Erin Sullivan
a month ago
Bo was amazing super punctual, super professional, very sweet with my children. 100% would love to use him again in the future.
caroline packard
7 months ago
The Roto Rooter associate was very nice and courteous. We had just had new hardwood flooring put in hours prior to his arrival. He was needing to take out the toilet and remove it. He put the old toilet on a tarp and drug it across the new floors creating a large scratch. Hopefully, our flooring company can repair it. It would seem since Roto Rooter knew they were taking out and removing a toilet that they would have a better device the dragging across your floors.
Ivory McCluney
8 months ago
From the time my call was answered to the completed technician service, my experience was super awesome! My service was scheduled and rendered in a matter of hours. On a Saturday, that’s pretty impressive! Zai, the most friendliest and happiest person I think I’ve ever met in life, was the technician. He explained the work he would be doing and after I accepted, he quickly got to work and resolved the issue. Thank you so much Zai and Roto-Rooter for marking a bad situation (my plumbing/sewer issue) so pleasant!
Deborah Smith
8 months ago
At 3:00am my toilet and tub was spuing waste. I called the 24 hour number. I was promised someone would be there between 8:00-noon. At 7:30am I received a call saying the technician Paul was on the way. What a relief. As he was working to clear years of debris from the line Dave came to see how thins were going. It was such a difficult situation Dave had to call for reinforcements, Nick to finish the job. I appreciate the dedication and explanation throughout the process provided by them all. Thank you. Have a Blessed Day, Deborah
Elliot McKee
10 months ago
I highly recommend calling Roto-Rooter for your plumbing needs. It was easy to make an appointment online. I then received an email confirmation. The day of my appointment I received a text alerting me that a technician was available. I then confirmed my appointment via text. The technician arrived within 30 min. as scheduled. My team of technicians (Jeffery & Albert) assessed the problem and explained what was happening and how they proposed to fix it. They then fixed the problem and cleaned up everything! They also gave me tips on pipe maintenance. I was very pleased with the service I received and would definitely call Roto-Rooter again!
Corey Daniels
5 months ago
Jesse was professional and prompt with the service. He was able to unclog our drain to the sewer and communicated with us throughout the process.
Brad Collins
5 months ago
Jesse is the best. He was quick to respond, courteous, and his work is top notch. Grateful to have him on speed dial if needed.
Casey Crimmins
4 years ago
Excellent response time. Technician (Sergiy - 7775) was at our house within 2 hours of the initial phone call. Sergiy was profession and quick to explain why and what he was doing. Service was complete within an hour. Rating of 4 star simply due to the high pricing for an hour's worth of work. We didn't have opportunity to shop around as this was an emergency, but $350+ seemed pretty hefty.
Came to assess a damaged faucet then proceeded to break it beyond repair then tell me it would cost $1200 to replace. Spend the money on a real diagnostic and save in the end is my lesson.
Patrick Sommer
10 months ago
I received a letter from the city that we were required to do a backflow test. Roto-Rooter was on the approved vendor list and I saw there was one in Huntersville. I called and got a dispatcher who said they could service it but couldn’t give me a price. I then received another call to confirm the scheduled time but also couldn’t give me a price and said the technicians provide the pricing and/or estimates. When the technician arrived he said it was $299 for the test and he would be done in 20 minutes. I said that seemed high and he said it also had to account for his travel from Huntersville and work to submit the paperwork to the city and that was standard pricing for the test. I was able to use a coupon to bring the price down $75. After the service I did receive calls from other vendors I left messages with all three that got back to me were under $150. Will never be using them again. Clearly misleading customers and overcharging.
James Carter
8 months ago
The faucet in the kitchen was replaced. Everything was done well. The only issue is that now we don't get hot water now coming out of the kitchen faucet and we wonder if we are now getting hot water from for the dishwasher. Other than that the service technician did a great job!
Called at 3:30 pm and the lady said that they would be there between 4 and 6 pm. She called me back at 4:42 pm stating that he would be at my home in an hour. Brandon showed up at exactly 5:42. He was very professional and extremely nice. He completed the job quickly and did an excellent job. Would definitely recommend Roto Rooter!!
Lanadrian Crawford
a month ago
He is very professional and provided great work. Definitely recommends his services.
Jaime Chavez
10 months ago
I just called and got same Day Service and he was even a little bit early, and of course only took a Professional to recognize exactly where my toilet was leaking and was completed quickly! 2nd time I have used Roto Rooter and I don't feel overcharged by them! THANKS Again Eden!
Jeff Baynard
7 months ago
Had main drain blockage. Issue was resolved but price was unreasonable in my opinion. Also, charging tax on service is not a good business practice. I was at work the day of service call, so my wife handled. Will probably not use company in the future. Paid over $600.00 to have simple clog fixed.
Cabe was so helpful and walked me through his process so i knew where I went wrong and how to prevent it!! Will be keeping you guys in my phone book for further issues :)
Brady Jacquin
8 months ago
Trevor M. was professional, helpful, informative, and very polite! He single-handedly made Roto Rooter look like a great business! He identified and fixed the leak in minutes.
Jeff cleaned out a section of clogged drain leading to the main drain that was causing overflow. He treated all my drains with an enzyme cleaner and left me with instructions on how to use this preventative in the future. Excellent service. Very happy customer!Thanks, Jeff!
Had a clog in sewer line that was backing up into home; they responded and arrived immediately; no haggling, cost-effective, they got it done within an hour, and warranted the work for 60 days. Highly reputable and recommended.
The good news- I called them first thing in the morning and was able to schedule the service. 90 minutes later the service tech was on site and within 30 - 45 minutes the problem was solved.The bad news - It ain't cheap! The service was $450 which is a ton considering that the service wasn't after hours or anything. There was a $75 off service coupon online but I wasn't allowed to use it as I was supposed to call it in beforehand.I needed it fixed and it was which is nice but the cost hurts so it will be peanut butter nad jelly sandwiches for me!
Jesse was very helpful. He explained what he needed to do to fix the water leak and provided advice for future work.
Roto-Rooter has NEVER let me down. Aldolfo and Oscar were AMAZING! They got here fast. They were polite. Efficient. Cleaned up what little mess was necessarily made. Their supervisor stopped by to check to be sure the water didn't get under my hardwood floors. I give you 10 STARS!
Lindsey Hassell
10 months ago
My service provider, Eden, was wonderful! Professional, friendly, took time to explain things to me, and solved my problem quickly. I needed an emergency repair and they came within 2 hours of calling. I would recommend!
I called Roto Rooters with an emergency of sorts - faucet didn't close properly and water was dripping ongoing. Rick was very friendly and professional. He communicated very well and addressed all my concerns. He also found the most economical way to fix my faucet without tearing up the whole wall. I was so relieved . I'm so grateful ! I highly recommend them !!
Kathy Fennell
8 months ago
This review is for Tuesday Sept 6 ONLY. Roto Rooter called to clean out kitchen drain, double bowl-draining slow, sluggish and backing up into the other sink. Tech (Keith) was later than text, husband told tech to clean the drain pipes to sink, and clean p-trap.From today's recall visit(Sept7), it is obvious Tues. Tech did not clean p-trap. Two knives, a popsicle stick and a big gob of some nasty looking something were in the p-trap. The tech did not do as he was asked by husband. AND he lied to husband when asked if he cleaned the p-trap. Everyone knows if you're testing the drain, you fill one side of the sink with water and then pull the plug. Had the tech done this he would have seen the water backing up into the other side of the sink. I think he rodded the drain, ran water separately into each sink and declared it was cleared. I call this lazy. Especially after he was told to clean the p-trap. VERY VERY disappointing service from a company that has been stellar in the past.
Caleb Sadler was an absolute life saver, was on time and had great conversation 10/10
I was so disappointed when they finally arrived to fix a leak under my house. He changed the valve that turns off the water behind my toilet. He didn't fix the leak under my house. A friend found the problem and fixed it pronto. I was charged $335 just to change the toilet valve. I feel like I was ripped off. I am just sick because they didn't fix it. I'm recently widowed and I can't waste my money like this.I do have to say thank you. My money was refunded. However, I did want to pay for the valve he replaced behind my toilet. Customer service was awesome in my case. Thank you.
David Thompson
a year ago
We worked with Roto-Rooter for a simple leaking sink - the logistics team promised a plumber on site between 9:00 and 1:00. After several phone calls the plumber showed up at 4:30.When the plumber made his evaluation he told us the whole sink need to be replaced. We asked more questions and he said just the sink faucet was the problem. We asked what the problem was with the Faucet - he could not define, but told us it would cost $450 to fixI am a property manager and work with many plumbers and other tradesThis was really not professional work!
I was very pleased with the whole Rotor Rooter experience. The scheduling process was easy and efficient. The technician called ahead and arrived at the scheduled appointment time.I explained the problem and he went to work right away. In no time he had repaired my leaking toilet very quickly, then cleaned his work area.I would recommend Rotor Rooter for plumbing your plumbing needs !
Had an emergency leak in copper pipe in the crawlspace. Called Roto-Rooter and they came right out and did the work. I was afraid with it being Sunday that there would be a long wait, but they came quick. Service professional was polite and friendly and very helpful. We always use Roto-Rooter for emergency and plumbing needs. Never been disappointed with their work.
Anthony Darden
2 years ago
I had a plumbing issue that was very unexpected and b ecame an urgent emergency. I called Roto-Rooter and was told someone could be at my house in a couple hours. Not too long after the technician Stan showed up and after pointing out then explaining my issue to him, he resolved it in less than a hour. He made sure after everything was flowing correctly as well as to educated me on how it to prevent it from happening again in the future. With a couple of other tips to go along with the great service from start to finish, I truly recommend!
I had an emergency with my main line and called Roto Rooter to get and estimate. They were able to get to me an hour later. I was impressed with how fast and courteous their customer service was and how fast they had a technician show up on a Sunday night.Ben was my technician and he was a very nice guy. He addressed the issue and showed me what the problem was. He fixed the main line and my faucet right away and I haven’t had any issues with bubbling or sewage gas from the drains.I highly recommend them and Ben and will be using them again for sure.
Tuwanda Jenkinson
4 months ago
Brian our service tech was nice, knowledgeable, and professional. And was very patient in answering all my questions.
A toilet backed up when I ran the washing machine this morning. This was clearly not something that could be fixed with a plunger, so I contacted RotoRooter. The young woman who answered the phone was courteous, friendly, and efficient.Stan, our plumber, was professional and knowledgeable. He explained what had probably happened, how he planned to resolve the problem, and what the best and worst case scenarios would be - with pricing to avoid misunderstandings. He fixed the problem. I would absolutely ask for Stan if we have other plumbing issues.
This is one of those calls you don’t want to make but, when your basement starts to flood, these are the people you want to reach out to! They were incredible fast and got here about an hour after I called. William, the plumber, was incredibly helpful and even tried a few “do it yourself” solutions to save us money if he could. They didn’t work but he was very clear on next steps and made quick work of it. I will definitely call them again if we have plumbing issues and would recommend them to friends and family anytime!
Nothing but great things to say from end to end of the service. The customer service person who first took my call was unbelievably nice and helpful. They gave me a 2 hour window for a technician to come out. As the end of the 2 hour window approached, someone actually called me to let me know their previous appointment was taking longer than expected. I don't think I've ever had a company pro-actively call me to let me know they would be running late. When the technician, Jeffrey, arrived, he was very professional, knowledgeable and courteous. This is the second time we've had to call on them in the past few months (different issues) and both times we've received fantastic service at every step and would strongly recommend them.
Joseph Armetta
9 months ago
Reyes was professional, courteous, friendly and effective. My only complaint was that it two hours past the appointed time for a serviceman to show. This in no way is a complaint about Reyes.
Nefertiti Laing
4 years ago
I really appreciate Roto Rooter being willing to get some out to my home Sunday night to clear out a clogged pipe. The lady that helped me in dispatched was able to find someone at the last minute to come late Sunday night so that we would not be without water for the rest of the night and next morning. Jeff came after finishing up another job and was very friendly even after having to work until after 11pm to clear the clog. I really appreciate him for that and you would have never known he was here. He was informative and honest . He made my experience a very positive one.
Kristin Webster
a year ago
Service professional was very polite. Arrived within the designated timeframe wearing shoe covers and a mask. Issues were resolved efficiently. The only downside is the price, it is definitely more expensive than utilizing a local (vs. nationwide) company. However, the benefit to me is the ability to book a service call in most cases same or next day, while other local companies I contacted could not fit us in until the following week. If you can wait you may save money by going local. But if you have issues that need resolving ASAP based on our experience Roto-Rooter is a solid option.
Gianna Butterfield
9 months ago
Update: we called Roto Rooter again to fix a toilet that wouldn't flush and a leaky outside spigot. They were done with both in about 2 hours. While the service isn't cheap, it was done well, and done quickly.“Our shower turned on, and then wouldn't turn off. I searched on Google and saw how highly rated Roto-rooter was in my area and gave them a call. LP (3383) came and diagnosed the problem right away and had it fixed in no time at all. He was prepared, knowledgeable and efficient. I felt very confident that he could fix everything after I talked to him for just a minute. I'm so happy and relieved that he got our shower back to normal right away. A great ending to how life can trip you up sometimes.”
Monique Moore
2 years ago
I received plumbing service from Aiden one of the service technicians. He asked all the right questions and took time to diagnose the problem before diving into an expensive expedition. He was able to quickly determine the problem and address it. He also ensured the problem was fully addressed before leaving. I appreciate the education he shared with me regarding my problem and my sewer lines. I’m extremely happy with the results. I used another company a week ago that charged me a lot of money and didn’t fixed the problem. Going forward, I will only use Roter Rooter for my plumbing needs especially because they appear to stand by their work and go the extra mile with warranties.
Zandra Jackson
2 years ago
Dennis Cordova was outstanding! If I could give him more stars I certainly would. From his timely arrival to his professionalism throughout his visit I was very impressed. Eric, another technician who worked with Dennis, was also amazing! He went above and beyond to explain to me each step of the repair so that I understood the problem and the prices associated with it. I would recommend either of these gentlemen if you are looking for exceptional plumbing service.
juelle turner
8 months ago
Nick was my technician and he was very professional and thorough!! He answered any questions I had which makes a difference to me as a home owner! I would recommend Nick to anyone.
Stan was extremely responsive and professional with our plumbing needs so early on a weekend morning. He is very knowledgeable and helpful with proactive information/products after service to improve our plumbing lines and septic tank. We will use Roto Rooter again... and highly recommend Stan also. Thank you!
The technician, Van, was so proficient. He arrived on time. Once here he explained costs and offered to have someone contact my insurance company to process a claim. I was impressed with his efficiency and the additional, valued added things he did. He was so polite and courteous.
Technician Stan came out within 30 minutes. Very knowledgeable and patient. Explained everything to us thoroughly. Made sure that everything was clear and working properly before he left. This was my third attempt at clearing my sewer line with other reputable companies. The cheaper options did not do the job right and was trying to convince me that I needed a $5800 new sewer line installed. Stan worked that snake and got my system cleared. If you want it done right, call Roto-Rooter!!!
The plumber was punctual, polite and professional. He explained what he was doing and why. The only issue I had was the price, $425 to use a snake. I had no choice but to have the kitchen sink unclogged. He did a good job. Very careful, protected under the counter from water, did NOT a make a mess...very neat.
We had a toilet overflow and were able to stem the flow long enough until the plumber from Roto-Rooter arrived. He quickly did what he could do to stabilize the situation, diagnosed the problem and said his coworker with a camera-snake would be out to nail down the problem definitively. That fellow came out the next day and confirmed we had an obstructed main sewer line obstruction, probably a root. He made arrangements for a crew to come out the next day, estimating a 4-6 hour repair time. They came promptly and were done in two hours, clearing a two-foot long, total obstruction to our main sewer line and creating a new and better access to the buried clean-out. They did a fantastic job, quickly and cleanly. I highly recommend them. It wasn't cheap, but peace of mind is priceless.
Nikole Washington
a year ago
From start to finish, Roto Rooter was outstanding. I called them, and 20 mins later, Ben came out and searched for the leak. Another 30 mins later, Fanal came and repaired the source of the leak within an hour. He was great! Right after Fanal left, Ben called to walk me through the process of restoration, sent me all the documents and even gave me the number for my home insurance to start the claim. The guys arrived to dry up the water same day. There's no time wasted with these guys. I'm so glad I chose them. Definitely a repeat customer if I need their services again!
Erich Hahne (REAdvisorSP)
4 years ago
Awesome experience from start to finish! Had a drain backup emergency in the middle of the night and an experienced service tech (Van #1425) came at 3am to clear the line. So friendly and helpful and even scheduled a free video inspection to ensure everything was working properly. I thought it would be a few days but the very next morning (Sunday) a specialist came by (Rich #2479) and diagnosed the line: a collapsed pipe. Explained perfectly the remedy, quoted me a detailed repair report and within a few hours he scheduled a service tech for the repair (Wade #2640). Wade was so friendly and professional and showed me clearly what happened every step of the repair. His work was so clean and he had such a nice demeanor. Would absolutely recommend these guys to anyone.
LAL, Mike and LP did an amazing job repairing the pipe and it’s connection to the septic pump! They showed up on time and were very efficient and professional. They quickly understood the issue and made sure it was corrected properly. We highly recommend them!
He showed up early got the job done quickly and my wife loves her new Clear Rear he installed for us. He also found a leak that we were having trouble tracking down and fixed it. He inspected our other toilets as well.Very happy with service, will use them again for sure.
Brittany Wright
2 years ago
What can I say, the team that came out to fix my water damage flooring and walls were the BOMB.COM. Tim, Noah, and Brook were very professional and knowledgeable about the service they were going to provide me. Noah and Brook explained the purpose of the equipment that they were going to be using to dry my floors and walls. I really appreciated the communication they provided while they set up shop. Tim who I believed might have been a supervisor was FANTASTIC, he provided a step by step of what will transpire over the next 6 days. He made me feel like the situation will be handled and dealt with properly. Tim came by the house every day to check the moisture meter including a holiday which I was surprised about, but very pleased. THE SERVICE PROVIDED WAS AMAZING. Thank you again to the team Tim, Noah and Brook!!
Roto Rooter is always spot on from start to finish. We have been lucky to have had Stan respond to several of our calls over the years and has always resolved our issues quickly and professionally. This time was no different, he was professional, clean and got our issue resolved quickly.
We are purchasing a new home in the Charlotte area. We hired Lee to perform a sewer scope inspection as part of the due diligence process. Lee immediately responded the first time we called him. He performed the service the same day as our first call on a Friday afternoon. The quality of the video and report was superb (and was actually very cool!) Seamless payment via Venmo. Lee ALWAYS answers his phone. I HIGHLY RECOMMEND LEE FOR ANY SEWER/PLUMBING SERVICES!
Ansley Boutin
5 years ago
Stan, the technician, arrived at 7:30 pm in the service window of 6:00-10:00 pm (on a Sunday evening 20 minutes after dispatch called to let me know he was on the way), which was great! (The service call was made the same day I called to scheduled an appointment, which was unexpected!) Stan was very professional, well-mannered, respectful, and clearly an expert in the area of plumbing. He methodically assessed the problem and gave us a clear estimate prior to beginning the job. He effectively cleared the sink drain and gave precise instructions on how to care for our pipes to prevent issues in the future. We felt very comfortable with him in our home, and he was very neat and clean while doing a messy job. We are thankful for such a great experience!
Michael Roloson
a year ago
On Sunday, we called roto rooter as we had a problem with our garbage disposal leaking. Within 3 hours they had someone out to take a look. Wade, the technician they sent out was extremely professional, walked my tenant through what the problem was and what the costs would be to correct and within an hour had everything running smoothly again... or so we thought. He had forgotten to remove the knockout cap. This caused the water leaving the dishwasher to back up. In the end I had to go out to the property and redo the work.
The company responded to my call in a timely manner. I was able to schedule the service on the same day which is what I needed. He was very professional and friendly. He knew exactly what to do and it took no time to make the repair. After searching I found Roto-Rooter very compatible and better than other searches. Thanks and yes, I would recommend to others.
Dennis Mickler
3 years ago
The on-line service call request was easy to submit. Notice of arrival time was delivered and service representative was on time and very respectful of my property, I was explained the corrective process and was kept informed of changes to initial estimates as repairs progressed. Cost of repairs were very reasonable and recommendations for preventative actions and possible future upgrades to prevent problems were presented in a very professional manner. I will use and recommend Roto-Rooter for all future plumbing needs.
Courtney Watrous
3 years ago
We had an issue with our kitchen sink not draining, we called Roto-Rooters at midnight and they told us about 2 hours someome would be out, within 30 mins we got a call from the technician that he was 20 mins away. Very timely. He came out checked it and gave us a quote. The awesome thing about this company they don't charge for ride time, after hours or even quotes, you are not obligated to agree on the work either if you dont want it done, most companies do not do that! Our technician was Derek number 3234, he was so polite, explained everything for us, very very clean and did the job so well. He had great customer service! We will definitely recommend this company to everyone we know.
Came within 2 hours of calling. Uncloged kitchen drain in less than an hour. Made no mess for us to clean up. We are happy!
Our first time call, they responded quickly and on time. They fully vetted out our problem and proposed a couple of options. once we decided which we wanted to do, they were prepared to go ahead and do the work at once. Plumbing is a rough job - but they were very professional and courteous.
Plumber (Butch) was top notch. He figured out the puzzling problem quickly and solved our problem, explaining everything. We got service the same morning we called and communication was great. Butch took safety precautions and was very professional. We couldn’t be happier, we thought we had a much bigger problem than we did! Roto Rooter has always been reliable, reasonable and great service. Thanks, Butch!
They came and diagnosed the problem, easy set appt, easy work with
Christi Knight
3 years ago
This company has been quick to take care of the problem and is always on time. They are professional and considerate of my schedule. My service coordinator was Eric. He got the people in place to correct the problems. Tyler was very professional and helped me understand out outside problem better. He showed me the exact problem and walked me through the process of resolving it. Our inside plumber was Jeff. He located the problem and had it fixed in very little time. He tag teamed with Stephanie, who gave up some of her day off to check on the progress of drying out my house. Eric did a lot to reassure me regarding insurance angst and was on top of the whole project. The whole team of people worked hard to make my experience a lot less stressful. Thank you Roto Rooter!
Chaunte' Smith
a year ago
The problem was found and fixed in record breaking time. I called this morning for an appointment and the plumber was at my home within an hour to assess the issue. Dennis was very friendly, knowledgeable, on time, and professional. Also, Dennis came wearing a mask and was adhering to CDC guidelines. The downside was the price which was more expensive than I thought. I will be using this company again in the near future.
Richard Walker
3 years ago
Customer Services was responsive friendly and attentive to our needs, They scheduled a tech for us within a 2 hour window. Our tech, Stan arrived in about an hour and was also attentive, knowledgeable and professional. He promptly got to work and found cause of the problem in a very short period of time. Once the work was completed he suggested additional tips and services for up keep. Thanks again Stan.
We called Roto-Rooter to install a new gas range and Dennis was incredibly friendly and professional. He did excellent work and clearly explained exactly what he did. We will call them again in the future for plumbing needs.
Our master bath shower unexpectedly stopped draining water. We called Roto Rooter this morning and someone was at our house within an hour! Adolfo was our service technician and he was great! We knew the cost up front before we committed to having anything done. He was very nice and super professional, would definitely call them again!
Ashley Cooper
2 years ago
I called them Saturday evening they came out Sunday morning first thing. The guy was very knowledgeable he know what he was talking about and he went right to the pipe and I thought it was something else and he told me it wasn't and he was honest about it and he came in and unclog the toilet and a matter of just a few minutes. He was very respectful and did the job in no time yes I would recommend them and I would call them again if I need anything. The technician's name was Adolfo t.
325 for a wax ring repair. No one offered the use of the 75 dollar coupon to offset.Update: the review was noticed and I received a credit. I have adjusted this rating to 4 stars.
Fast, courteous service. Representative took information, gave a two hour arrival window, then called back to confirm a service person was on the way. He was professional and analyzed the problem immediately. He clearly knew what he was doing. Quoted the cost and explained what he could do. He did a great job and gave me a few good tips. Very happy with his service! Thank you Ronald James!
We were very impressed with Roto-Rooter services. Our house flooded with sewage water on a Sunday afternoon and they came out within the hour. They did a great job and matched the price of our insurance company. Would absolutely use them again.
Called Roto-Rooter to clean out the main drain line and within 1 hour they arrived! It wasn't an emergency, and so I was shocked that they were able to come out so quickly. The drain issue was resolved within 2 hours. Jeff was very helpful in pinpointing the issue and in clearing the line. Very professional and quick and now our drains are clear! Jeff also sold us a product to keep line clear. The bill was a bit higher than I expected when I first made the call, but I am clearly not a plumber and I was very satisfied with the service.
David Thompson
a year ago
We asked for a plumber and the logistics team said they would be there between 9-1:00 the plumber finally showed up at 4:30- proceeded to tell us they needed to replace the whole sink. After some discussion the plumber on site said it was just the Faucet that needed replacing. We asked what the failure mode was and the plumber could not explain what the issue was but it would cost us $450- I am a property manager and work with Plumbers and other trades every week - really not professional work from Roto-Rooter !
Roto-Rooter came out in the middle of the night to help us with our plumbing issue. We had a clogged pipe running from the kitchen sink and the clog was too far too reach with traditional tools. The technician was friendly and told us exactly what he was doing. Since our home is older but remodeled, we had an issue reaching the clog. Our tech only charged us for the service call since the efforts to snake out the line did not fix the issue. He told us to call back once we located the pipe, due to remodeling issues, our previous owners did not install a clean out for this line. We called back the next day and requested the same tech to be sent out. Once we called back and arranged a time, the tech was able to auger out the line through a larger pipe we had located. Again, he was fast and friendly and the work is also guaranteed for 6 months. He even gave us a good deal on the clean out charge. I cannot thank Roto-Rooter enough for being there when we needed help, especially after hours and late at night. I wasn't able to wash laundry or dishes until the clog was clear and boy was I happy when he fixed it! Thanks!
Jennifer Cloninger
3 years ago
We had a plumbing issue in the late evening and called to see if we could someone out ASAP. As promised our tech Lian texted when he was on the way. As it turned out there was a clog somewhere between the house clean out and sewer clean out. He explained two access options to resolve the problem and explained that one service was more expensive. We wanted to go with the least costly which involved going through the house clean out; however we were unsure where it was because we had only moved in two weeks earlier. Lian was so helpful in looking for the clean out and with our permission, got a shovel from his truck and moved mulch around looking for it in order to save us money. The service was a bit pricey but it was not any different than our expectation. In addition we were given an estimate after he identified the problem and he went the extra mile to help keep our cost as low as possible. He worked very hard and was very friendly and professional! We really appreciated the quick response and resolution so that we could get back to normal the next morning. We will definitely call them again if we have another plumbing emergency!
April Arrington
2 years ago
Adonis with Roto Rooter did an amazing job at my place of business. We depend on being able to use our plumbing and lots of water on a daily basis, being a doggy daycare. He completed a huge job in under an hour and explained the issue to ya in laymen terms. I actually learned a lot and we were able to get back to business. If we ever have a problem again, we’re calling roto roofer and asking for Adonis!!
Roto-Rooter's helpful team scheduled an appointment for us on Memorial Day. Daniel, the specialist, arrived within 90 minutes of our call and was incredibly helpful. We'd had several plumbers try to fix this same issue. Daniel was incredibly thorough in identifying the problem and solved it quickly. He also took a look at two smaller issues we were having and fixed them on his way out the door! The entire Roto-Rooter experience was the very best I've had with a home services providers!
I needed a water heating connection coil replaced due to a slight age based leak.The process was easy and my tech notion Ben Liu was amazing.He identified the issue, walked me through the fix, costs, and parts. Once agreed he executes the fix same day with 0 delay!!!10/10 I would certainly reach out to Roto for their services and if you are in south Charlotte ask for Ben!!!
Whitney Bishop
3 years ago
Scheduling the appointment couldn’t have been easier, called the main line and received a person immediately who provided an email confirmation almost instantly and Dennis arrived within the hour. He was very helpful and knowledgeable - was able to advise on the issue and provide pricing, he had it all fixed in about 15 minutes. Terribly easy and overall great customer experience.
Dahlia Sweeney
3 years ago
I had a sewerage back up in my home. To begin, the rep who answered the phone was super pleasant and Jeff 1513 was at my home in less than 30 minutes. He was able to identify the main source of my issue immediately (where a previous company that came out couldn’t). His service was prompt and customer service was superb. He turned my worries into worry less. I appreciate him and team for everything!!!
Alexander Mourlas
a month ago
The service technician Jonathan Farley was professional, fast and understanding!!
Manuel de Silva
3 years ago
We ran into a plumbing issue at our business where water was running continuously and we needed help. We called other plumbing services and they couldn't even come for 2+ days. It was a relief to call Roto-Rooter and receive service in less than an hour! Our service technician Jaime was extremely helpful, immediately identifying the problem and giving us several different options for fixes, all which were way more affordable than the quotes we received from other plumbers. Our issue was resolved quickly and professionally. Can you imagine our water bill had we not gone with Roto-Rooter? I can't imagine calling anyone else if we have any other issues. Great work and I would highly recommend them!
Stan of Roto rooter’s staff provided absolute 5 star performance on responding and executing service for a 100% clogged outflow main sewer line. Professional, prompt, informative and most of all - effective resolution of our problem that was preventing any and all water use within our house. The price was half of what another company had already charged us and been unable to perform. I can’t praise Stan and RR enough for delivering what they promised at a fair price and leaving us with issue resolved and most importantly - peace of mind and satisfaction as a customer.
Carol Charlotte Chz
2 years ago
Very good service. I had a plumber come before and left my kitchen sink with standing water! Stan with Roto-Rooter cleaned out the drain like he said he would and was very neat, competent, & professional. I'm very pleased with the results.
OK so I’ve always considered myself a handyman who can usually do pretty decent work. Unfortunately I had a slow toilet leak that I believe has been going on for four years and we just now we were able to see it on the ceiling down below. So when I mean slow it must’ve been slow... I called Roto-Rooter which had somebody out here within two hours. I knew I was in over my head on this one. My technicians name was Dennis. He was extremely nice professional guy and pleasant to talk to. With the toilet removed he looked at the situation and told me this might get much worse because my floor was soft around the flange area under the toilet. He had over 30 years experience so he believed he could resolve the issue without having to dig into my ceiling to fix plumbing pipes but warned me in advance..... He wasn’t positive until he tried. Luckily his fix worked he was able to fix the flange below the toilet install a brand new toilet and I couldn’t be happier. He worked very hard and very efficiently and I enjoyed the conversation along the way. I would not hesitate to call them again for future needs and in fact I’d probably ask if I could have Dennis specifically.
Dillon and Noah were great to work with. They were very professional, informative, and quick to assist me with water damage cleanup in my house. I would highly recommend them to anyone!
Jennifer Drum
3 years ago
Our Service Technician Ronald James was professional and thorough. He arrived right on time after letting us know he was on the way. Which was greatly appreciated. Finished the job quickly and didn't charge an absurd amount. Thank you!
Had a major problem that had been building. First called and got customer service and it was awesome. The young man was professional and attentive. I wanted to make an appointment for the day after Christmas. He explained that they could just come out to assess free of charge and I stuck with the date i wanted. Confirmation email came and the follow-up call came as stated. The technician Sergiy Z. Was on time and very nice. He showed me the two price ranges based on what I wanted. Once the main problem was found he showed me everything making sure I understood the visual. I met another man that came to give me the quote on the second piece of the job. He was also very nice and made me feel at ease. Although I hated the expense, the experience was definitely a positive one all around.
Stan was very professional and a awesome technician. He went through every detail with us. It was 8pm on a Saturday night he never got in a hurry he did a very professional job. I will be recommend Stan to all my friends and Customers. Stan thank you for the awesome job you do.
Christy Cohen
3 years ago
Very prompt service...even the day before thanksgiving. The plumber was very courteous, professional, and friendly. He did the job well, cleaned up after himself, and the repair was prompt, effective, and priced appropriately. I am super happy to have this repair complete, and everything went well from the initial call to the actual service. Would highly recommend.
I called for service after 9pm, dispatch called me back within 10 mins advising that someone would be at my house within 25 mins. The gentleman was there before 25 mins. I was surprised at how fast someone was at my home. Thank You, Fanai (Roto-Rooter) for helping to assist in my plumbing needs.
Satish Kartha
3 years ago
Overall great experience with Roto-Rooter again! Stan was the plumber who came to resolve clogging issue. He was professional, courteous and super efficient. He was literally in and out of the house in 17 minutes! He applied an online coupon to help us with the cost of repair.If you are in the Charlotte area and need plumbing service, call Roto-Rooter! You can't go wrong - highly recommend them!
My kitchen faucet pressure was slow, found it was calcium build up. Cleaned it and the water pressure was back to normal. The Tech Johnny (3007) was on time, very polite, friendly and professional. I was very satisfied and will use Roto Rooter again.
Rhyan Williamson
5 years ago
Unfortunately I have had to contact Roto Rooter in the past couple of weeks after buying my home... I'm glad I did!! I cannot tell you the satisfaction that we have had with each and every technician that we have encountered. Absolutely top notch in customer service and quality. I would recommend time and time again!!! First class service from start to finish!
Roto-Rooter had an excellent response time. My drains were backing up into my shower. My technician was awesome. When I called it was an extremely pleasant experience; my care specialist was fantastic. She really took the time to listen about my problem. Thank you Roto-Rooter for the excellent prompt service and great care specialist.
Jimmy Jenkins
10 months ago
I was happy with the work performed but I think the service is way overpriced. Had a toilet reseated and it was over $700, a couple hundred of it was even for travel time for the tech to get a part not on his truck.
Glenn McDonald
2 years ago
Stan and his apprentice in training came to my home to unclog my sewer main. Stan was extremely polite and kept me informed of what they were going to do. He explained what he thought the problem was. He got it unclogged by using a snake down the main. Outstanding customer service! Thank you Stan and Roto-Rooter. Very satisfied.
We called Roto-Rooter on a Sunday afternoon, for a broken spigot outside leaking water. We were given a four hour window for someone to call us back. Jeff called quickly to let us know he was on his way. He assessed the situation quickly, explained what needed to be done, and gave us a quote. Jeff was very professional and worked so quickly to get the problem resolved. He literally moved fast to get our water back on as quickly as possible. I was very impressed. He was very nice throughout, even with a three-year old looking over his shoulder, narrating what he was doing :) I would definitely call Roto-Rooter again, and would recommend them to others.
I moved into a new place and found the shower/tubs drained slowly. Called Roto Rooter to come clear them. Stan arrived on time and cleared both drains. Very professional and when we thought the pipe cracked during the snake process, ran under the house to check. Turned out to be a problem with the seal on one of the drains so he applied silicone sealer to it. They’re more expensive than a standard plumber but you get a six month guarantee. Well worth it.
Maxton Zalaquett
6 years ago
Derrick was friendly and professional and I was thankful that someone was able to get out to my house just 2 hours after I called.There was a little bit of a mess left under the kitchen sink. But I'm not sure if I got ripped off. Is $350 a normal estimate to get kitchen sink snaked? I used a $40 coupon but after labor and tax were added in I ended up paying 334. ? Not sure if the coupon really did anything.***REVISED: After reading my google review, a customer service director called me and apologized personally for the mess that was left and explained that the heightened price is due to the 24/7 speedy service. Being a first time home buyer, I had no idea what to expect as far as cost so I was thankful for that explanation.I'm thankful for the customer service team at roto rooter taking action and reducing the cost for service to $175 (what i saw comparable services listed as online) as an apology for my previous experience. Truly a next level service recovery experience.
Excellent communication and professional service. Was able to troubleshoot and repair pump so that we did not need an expensive replacement. Great service!
Elizabeth Dickey
5 years ago
Pipe from kitchen sink to main sewer line became clogged and then froze. Technician Daniel arrived within an hour of our call. He quoted a very good price before beginning work and stayed with it even though the job took much longer than either of us expected. It was a very stubborn problem, and he was patient and polite throughout. RotoRooter is a very professional company with excellent customer service procedures.
We had a very good experience with Roto-Rooter on a main sewer line job we had done at our home in the Lake Norman area. Luke and his crew of LAL, LP and Mike were very courteous, respectful & professional from start to finish. They kept us informed on what exactly they were doing at all times and informed us how long the job should take. I would highly recommend this company for any plumbing issues.
Darrin and Jaime are 2 of the most highly skilled individuals I have ever did business with. They are both very informative and very knowledgeable about their work. If I ever have another issue(God forbid), I hope they are dispatched out. If your company actually read these reviews, please give them a raise because the customer service was excellent.
Matthew Scott
5 years ago
The dispatched called to let me know the technician was on his way which really helped me work the appointment into my schedule. Jeff, the technician, was polite and efficient. This is the second time I've used Roto Rooter and would definitely use the them again. The only downside is that they are slightly more expensive than using independent contractors.
Cheree Culpepper
2 years ago
I highly recommend Roto-Rooter. They were extremely responsive. I called at 3 and a service tech arrived at 4. They were knowledgeable, professional, and completely resolved the problem. Should the need arise I would not hesitate to call them again.
Steve Hardman
5 years ago
I don't write many reviews and as a small business owner, I rarely write bad reviews, but feel I have to in this case. I knew what the problem was and in which pipe, so I had an idea what would need to be done and what it should cost. I was told that I would be called when they were on their way and got that call. Over an hour later I called to determine if they needed directions because they should have been there at that point. Dispatcher looked it up and said they weren't actually dispatched till 35 minutes after I was called. But that wasn't the disappointing part. When they arrived, I was told the price would be $380 TO SNAKE A PIPE. Outrageous! That's a car payment. I declined. Ultimately, I got it done for well under a third of that and it took all of 20 minutes.Update: Again, I normally do not write these, let alone do updates. But given the aftermath from my review, I felt it was important. Now I do recognize and appreciate when a business reaches out and tries to correct a problem. Had they simply done that, I probably would have changed the star rating by a point or two, giving them kudos for trying. I politely gave them my reasons, and it would have been easy to just let it go or even ask once if I would reconsider what I wrote.But they didn't stop there. In total, I had 4 different phone calls, all trying to get me to either remove the review or change it to a positive review. The last one stating that I should just remove it because they didn't do the service. Well no... that's the point. I didn't LET them do the service because of their charges and how they handled it. I finally asked him to not call back, and they have not. Therefore, I will give them credit for finally dropping it, respecting my wishes, and for being very polite and responsive. All in all they are probably decent people and my gripe is not personal.
Pamela Mullen
6 years ago
Mr. Eddie Garcia was the specialist that came to service my home. He was extremely knowledgeable and took the time to diagnose the problem. He patiently explained to me how the matter could be resolved and methodically helped me to understand the options I had when it came to the pricing structure. Thank you Mr. Garcia for your honesty, and willingness to address all of my urgent concerns. Your commitment to provide World Class Customer Service is truly exceptional.
I was given a 3-4 hour window and the plumber was out in 2 hours, which was great. Stan came out and knew what the problem was right away. He was very nice and professional and gave me great advice on how to prevent the problem from occurring again in the future. He explained everything he was going to do and answered any questions we had. He definitely fixed the problem. I would recommend Stan and Roto-Rooter to friends and family in the future. Definitely pleased with the service I received.
Stan was incredibly professional and clearly a master in his field. Stan was able to clearly explain the process and help me understand the problem and the solution he was implementing. Stan showed us the 6’ of roots he pulled up and gave us some mitigation tips for the future. I was impressed by his efficiency and would absolutely recommend Stan and Roto-Rooter for any plumbing needs.
From Ziggy at the call center to Jeff the plumber And Mark with remediation, they were all excellent. Showed up within an hour of calling. I had a toilet malfunction and flood on second floor leaking through ceiling to downstairs. They diagnosed the issue and started an insurance claim for me. Their fast service probably prevented a lot more damage. True professionals.
Waide (Tech #2640) was prompt in arriving and very professional in tending to plumbing needs at our rental house He completed work in evening hours and made sure drains were connected and working properly before he left. He also talked to renters and made sure they were satisfied with work before he left. He was also very personable and had a great attitude. We highly recommend his services.
Corey McFadden
6 years ago
The actual technician was GREAT - he was knowledgeable and personable! The customer service (dispatch and supervisors) at Roto-Rooter was HORRENDOUS!!! They were extremely unprofessional. We booked an appointment for Monday between 4pm -8pm and no one showed. We rescheduled for Tuesday between 12-2pm and the plumber arrived at 5:20 pm!!! After multiple calls and the dispatch saying he is on his way. I missed an afternoon of work waiting for them and their only solution was to give me a 10% discount (after I lost more than 10% in income). It is completely unacceptable. The plumber was able to show me that he was not made aware of the job until after 4 pm (via internal messaging), however, they notified me way earlier saying he was en route when he was still at another appointment an hour and change away. Their lack of respect for client time and needs is outrageous. Will never use them again and will tell everyone to STAY AWAY!
Wesley Lawson
6 years ago
Stan was exceptionally polite, clean, efficient, and thorough. He explained what he was doing every step of the way and did so in layman's terms. He did not waste any time and he even offered some valuable advice on how to avoid some pretty serious problems going forward.I had not intended to use Roto Rotor but our home warranty service provider was going to have us wait 72 hours before the next available plumber could come out. While we would have likely saved some money there was no way we were going spend 72 hours without a functioning kitchen sink (due to a stoppage between the wall and the sewer main line).I recommend Roto Rotor, and Stan, and will not hesitate to call them in the future. Certainly better service than I got from my home warranty.
Had a major leak under our home and placed an online request for service this morning for service this afternoon. We received a call that the repairman could come immediately if we were available. He showed up and started the repair and was done within 45 minutes. He took the time to show me what had failed and done an outstanding ,neat and permanent repair. I am well pleased with using Roto-Rooter for our plumbing needs.
I am very appreciative of the professional interaction I had with Samuel today. He arrived less than twenty-four hours after the call, was on-time, friendly and helpful. He addressed a crack in our main water line into the house quickly and professionally. He avoided overcharging for unneeded services. Thankfully, the problem was relatively minor, but I would trust Roto-Rooter with any of my home plumbing needs. The cost may be a little bit higher, but the professionalism, timeliness, and courtesy make all the difference when you are at home sweating bullets over a plumbing issue.
I had three issues that John from Rotor-Rooter resolved for me today. He installed a new kitchen faucet, repair the shower diverter in one bathroom and replaced our cracked flange under the toilet in the other bathroom. He was very courteous, knowledgeable, organized and cleaned up behind himself. I would highly recommend Rotor-Rooter for all plumbing needs.
James Stansberry
5 years ago
Placed a call on Saturday for clogged sewer line. A technician responded in about 45 minutes to clear the line. Unfortunately the next morning I experienced the same issues. Called back on Easter Sunday. Again the response was was within the hour. This time the technician was Keith Barker. Keith was polite and professional. He helped me remove my septic tank lid, at which time he discovered the pipe going in was still clogged. Keith snaked it again, this time clearing the line. Keith did an outstanding job !!! Thanks Roto-Rooter and to Keith for a job well done. Would not hesitate to call for there service and would highly recommend.
Getting in touch with a customer support rep was easy. Response to my request was rapid and on time.Glad they did pre-check of problem to see there are no concerns about insurance if the broken plumbing might have caused. Great job done with competitive pricing and warranty. Helpful tips for prevention were given. Overall friendly and frictionless process from request to payment. Thanks for helping and keep up the great work.
Vincent Schaub
9 months ago
Muana our plumbing tech was professional and very thorough. He diagnosed and resolved the issue completely. I would recommend their service. They are nationally known and will not disappear on you. They will be there to stand by their work.
GLAM HEADZ SALON
3 years ago
Stan was GREAT! He came earlier than expected, and was very thorough with his work. The salon can not operate without our sinks so I was really distraught but Stan assured me he would solve the issue. He was also very informative by telling me how he was able to drain the sinks, and everything I can do to prevent blockage in the future.Thank you so much for your help!
The technician showed up with no personality at all but getting my water leak fixed was the most important thing, however all he did was patch the leak..I still have to rewrap my pipes myself...250 dollars for a patch and a technician that was less than happy to be doing his job and a half done job. Not really happy. But I gave 2 stars because the gentleman I talked to to set up the appointment was super nice...I give him 5 stars..but at the end of the day, I'm still left with a half a-- job.
Cynthia Blake Crippen
4 years ago
3-15-2019I called two companies and Rotor Rooter responded to my needs the best so I set the appointment with them to come out. Guess what they came the same day. I was surprise the would come as evening grew near. They sent a nice professional man named Darrin. He looked at my drainage and made sure I had good water supply and then he honestly told me the truth, my drain line in from of my home was not damaged or in any danger. I didn't get his last name but you have a great man with your company.I appreciated his honesty, he replaced my cap and he was done. Praise God for honest professional men like Darrin who is with an honest 5 star company like Rotor Rooter. Don't delay call them today!!Ms. Crippen
They were extremely fast and the quality of their work was excellent. We found a leak in some old piping in our basement, and Nealleigh let us know that it would be better to replace all the old piping to have PVC instead of just a small piece since the cost of the parts was not much more at all. It turned out that the old pipes she suggested we replace were completely full of grease and gunk from over the years. We called them on a Friday afternoon, and they were able to come out about 45 minutes later and the work was completed the same day. Would definitely recommend!
Jessica Helms
5 years ago
Highly recommended! Called and made a same day appointment- arrived within 2 hours of initial call. Danny was fantastic- super knowledgeable and did great work! I will definitely call and request Danny if we have any future plumbing issues!
Andreas Market
4 years ago
The initial steps were good, the adjuster came our soon and to a thorough analysis. The technician was then scheduled for the next day (Saturday). He was very polite and explained all the steps in detailed. Where it fell apart was in the follow up. The fans and humidifiers were set up for 3 days but each day he was to come out to get a reading. For each day there was an excuse and that was very frustrating he did not come. In then they assigned another technician to come and remove the equipment. He was also extremely friendly and explain clearly as well.
Aiden, the Rotor Rooter professional (and I mean this in every sense of the word) that visited our home was able to diagnose our plumbing problem quickly, and was so patient in explaining the what, and the why, that I almost wished that I had another leak. Definitely requesting him the next time we have any type of plumbing problem.
Jeffrey Brewer
5 years ago
First appointment was for 8-10am. Dispatcher called at 7am and said plumber was 30 minutes out. He showed up at 9:30am. Said he would come back between 1-2pm to flush hot water heater but never showed. I called the dispatcher and she was very rude and unprofessional, and said I had rescheduled for the same time next week, which didn’t happen. Because he didn’t show I ended up taking the 8-10am slot for the following Saturday, today, and requested another plumber. Again, the dispatcher called around 7am and said plumber was 30 minutes out. This time he actually showed up after 30 minutes. Dennis was the nicest man and he did a quick, professional job at a fair price. He even found a gas leak and repaired it at a discount. Can’t say enough about the quality of my experience with Dennis, the second plumber - that’s five stars. But the experience with the first plumber and professionalism of the woman dispatching the jobs drops the overall review to three stars.
A cable repair guy informed me I had a water leak in my crawl space. Sam, from Roto-Rooter, came out to give me a quote. He was on time, he was very professional and explained the situation to me in a way I understood. They quoted me on the spot and were able to resolve the problem that same day. They replaced a long section of my old cast iron pipes with pvc. It was a lengthy process and he kept me informed throughout. I was incredibly pleased with their service and how quickly they could address the issue.
We had an issue with our main line at our house recently. Roto-Rooter came out very fast, diagnosed the issue and gave us a few options. The price was less expensive than other companies which was great. The work was completed the very next day and we were back to normal. We had a question about the water pressure after the work was complete and a technician came out within 10 minutes. It’s almost like Roto-Rooter has technicians everywhere haha which is great. Also, each technician that came to our property was friendly and gave us great advice. Can’t thank you guys enough for fast reliable work.
Had the main sewer line from my home back up at 5pm on a Saturday. It was a mess.I called many places trying to find the best deal for my money as well as the fastest service. Not only was Roto-Rooter the most affordable, but they sent someone out the same day when other Emergency Plumbers were telling me it would be days!Stan came out within a couple of hours and unclogged the main line within a few minutes. He was professional, knowledgeable, and very polite. He explained everything he was doing and gave recommendations as to how to avoid having the same problem in the future.Would highly recommend! If I need need a plumber again, I will call Roto-Rooter and ask for Stan specifically.
Barbara Herring
5 years ago
Roto-Rooter could come as soon as we called. They called back to confirm our address and time of arrival. Daniel arrived, looked at our proben. He told us how he would proceed and an upfront price. He was very professional and we were pleased with his work. Well done!
Christina McCall
5 years ago
Great customer service and quick call back to get appointment. Excellent service was provided by the technician, Darrin Ford. He replaced the whole toliet unit, His work was fast and efficient. He was very polite and explained what he was doing. He also hauled the old toliet away, along with any trash/box the new one came in. Highly recommend this company and Darrin Ford for any plumbing services.
Jeffery Ramos did an excellent job. He was friendly, informative, and professional. I’ve always had wonderful service with Roto Rooter and will definitely use them again when needed.
I called for help to repair a kitchen faucet and had a technician appear at my house within 1.5 hours of calling. I needed to replace the entire faucet, it was 15 years old and had fitting problems with the water supply lines so it was better to replace the whole thing. While Jeffrey the technician was removing the old one I went to a nearby Home Depot and picked up a new one. He was done within 3 hours from start to finish. He was very friendly and gave me some tips on how to avoid leaks in the future. I would highly recommend your service to friends in the neighborhood.
Benjamin Case
4 years ago
I could not be more impressed with Roto-Rooter. Having a plumbing issue is always a horrific experience. My wife and I had issues throughout our house. The first technician came out and cleared a blocked pipe, and left the bathroom cleaner than when he started his work. Later that day our laundry room flooded. Stan came out at 8.30 pm, the same day - Sunday, and spent 2 hours fixing the problem at no cost. Great company that I will continue to use.
Chris Noessner
2 years ago
Adolfo did a great job uncovering the problem with our laundry room leak. We weren't charged as it was an appliance issue. I appreciate the honesty and would use Roto-Rooter's services again.
Aguelines Beras
5 years ago
LP came and fixed a backup issue I had with my kitchen sink. He was fast courteous and was able to educate me on how to prevent this from happening again. I also had some floor damage And Steve with restoration was able to come out on a Friday night to look at my floors. He was able to help me out with that as well and guide me through the next steps. A bit pricey, but they did a great job! Will definitely use again!
Cynthia Schempp
2 years ago
Excellent customer service starting with my initial call. They kept me informed about when the technicians would arrive. Upon arrival, the technicians were very professional and friendly. They worked quickly and efficiently and got us cleared up in an hour.
Had a plumbing emergency and called Roto Rooter because others weren’t able to get to us fast enough. The technician arrived promptly. The quote was more than we expected - Roto Rooter is definitely on the higher side price wise. However I did find an applicable $40 coupon on their website and the technician did what he could to make it as reasonable as possible. The service was completed timely and we are back on track at home ! I recommend google searching for average cost on your repair and looking for a coupon on the RR website before you email them with a service call . Otherwise we are happy and would use our RR technician again . Would be 5 star review if the price of RR services was more mid market then top of the market .
Nancy Ratliff
3 years ago
Jeff was very professional and helpful in answering all questions that I had. He was careful not to ruin my flowers that were near the clean-out that he used. He explained the benefit of having the camera to scan for any other blockages inside or outside my house. I will highly recommend Roto-Rooter and Jeff to my friends and neighbors. Definitely this was a five star service.
Nichole Bryant
2 years ago
They were professional from my inquiry phone call to the technician coming to my home. Communication was clear. Adolfo was knowledgeable, informative, and mannerable. He fixed my clogged drain quickly and gave me follow up directions. I would definitely recommend them and use them in the future!
I appreciated the professionalism and kindness of Darrin. He explained the steps that he performed and kept me in the know during the whole experience. I am glad that he was assigned to my plumbing issue as it was a pleasant professional experience in my home. Thanks so much!! Recommend? Most definitely!!!!
Jeffrey Trepel
5 years ago
UPDATE: This morning I received a call from a Roto-Rooter representative inquiring about my dissatisfaction with the price of my service on Friday. The representative agreed with me and we settled on a new price which is less than half of the original price. I very much appreciate their interest and prompt willingness to work with me to resolve the issue. I can now once again recommend Roto-Rooter.I have used RotoRooter before but this time I was not satisfied with their service. This was a scheduled service in the morning and the tech arrived 2 hours and 15 minutes after the scheduled time, although he did call and say he was going to be late. Worse, the tech had told me that the work would take 7 to 8 hours and we arrived at a fixed price based on that. As it turned out, the tech was at my house actually working for only about 2 hours and 15 minutes, so the fixed price turned out to cost about $1,400/hour! (After subtracting for parts, tax and a $200 downward adjustment he made because, in my opinion, he was embarrassed.) The tech was a skilled worker but this was outrageously priced based on, in my opinion, a miscalculation or misrepresentation of how long the work would take. Be careful before using RotoRooter.
Dennis was so nice and pleasant! He was punctual and helped to resolve our issue promptly. I would recommend him 100 times over! I used the online tool to schedule the appointment the night before and it was such an easy process. Definitely recommend this company.
Stephanie Troutman
3 years ago
Roto Rooter got to our house fast, on a Sunday, and Ron fixed the problem completely within a hour. Would definitely use RotoRooter again. Ron provided excellent customer service. He also gave us some tips to avoid problems in the future.
I am very happy with Mike, Johnny, and the rest of the Roto-Rooter team. I had a clogged mainline and they came out the same day to fix the problem. It was late in the evening, and I called other plumbing services, but no one was able to help that same day except for Roto-Rooter. Mike and his team were able to fix the problem fast and were very professional with their service (the whole team worked until 2 am to resolve the issue). They really saved my whole weekend.
Our drains started backing up around 6 am and by 8:30 am Sergiy (7775) was here working on clearing the line. Excellent fast service and he was extremely knowledgeable about our problem and how to solve it. He did a great job and even offered suggestions on how to prevent the problem from happening again. Roto-Rooter is our first choice in plumbing repairs!
Desirae Kindley
6 years ago
Very Good service. Came to the house right on time. Serviceman, Dennis, was very professional, polite, explained what needed to be done to my sink and quoted the price. He finished up quickly and left no mess. I had tried two other companies that failed to unclog my sink. Although, roto-rooter is a bit more than I had to pay the others, I always know that your company will solve the problem.
Tami McGruder
6 years ago
My kitchen sink was backing up so bad that it was causing my dishwasher to overflow. James came to my rescue and did a phenomenal job. He was respectful and made sure that everything was clean when he finished. He even helped me with another plumbing related question. Very friendly and FAST! No more problems!! :)
Stephanie Spencer
a year ago
Had a great experience with Arthur Lee Cook, the Project Lead for the water and sewage damage cleanup. He was very patient with me though I was in another state and my property was in North Carolina. I had tons of questions and he clearly answered them and did not show any frustration. I recommend him as the Project Lead for any of your water or sewage damage cleanup.
Katie Swanson
4 years ago
Great service. I was looking for someone to clean out my underground drainage pipes that connect to my gutter downspouts as they were badly clogged and the pop up drain had been long since covered by sod and dirt. I called at 1:45 on Monday, the crew was at my door by 3. They walked the property with me and explained they do the job I needed all the time. They gave me a price and started working right away. TJ and Adonis were finished in half the time they expected so ended up charging me only a portion of the original quoted rate. It was a very nice surprise. I have called several other companies and no other plumbers wanted to take on this job. I would definitely hire them again.
It took roughly 45 minutes from the time I called Roto-Rooter to the time they were ringing my doorbell!! Couldn't believe it, and was very pleasantly surprised. The two gentlemen quickly were able to determine the root (HA) of the problem, being roots from the trees in the front yard were blocking our pipes. They offered me the price of their work upfront, so there was no worrying about if other costs would be tacked on. During their time at our house they were very professional as well as very informative, giving us pointers on how to maintain our water pipes in an environmental friendly way going forward. Would call them in a heartbeat again if we were to have any other problems. Great company, great staff!
Debbie Gaither
2 months ago
Technicians were good, but prices always seem high.
Starting with the initial phone call from Roto Rooter's dispatch center to the moment the service technician, Jeff, left my condo after making a repair, I was thoroughly impressed with Roto Rooter. Jeff was timely, professional and thoughtful -- he not only made the repair, but cleaned the sink and area around once he finished. Would definitely recommend!
Mallard Creek The Joint
3 years ago
Roto-Rooter was a game changer. We had toilet issues that occurred Thursday around closing. We were let down by two other plumbing companies before Roto-Rooter got us all taken care of. Andre (Tech #3585) came in towards closing and evaluated the issue and confirmed that they would be able to take care of it next day pending getting a part. The next morning Adolfo (Tech #2325) was here when we opened and had our toilet fixed in no time. Both technicians were extremely professional and kind. Both technicians were following CDC guidelines and had mask and gloves and were tidy and organized. Adolfo was careful to leave the space nice and clean once he finished fixing the toilet. As a business it was great to receive professional work and prioritized care as the toilet is the only one here at our location. THANK YOU Roto-Rooter!! I definitely recommend going with this company for your needs.
Heather Corbin
6 years ago
Stan in Charlotte NC was extremely professional. He was informative, efficient, and polite. All three of these are very important to me in a service call! The only reason I didn't give 5 stars was because I feel like the price was kind of high, and the technician didn't arrive in the estimated time frame. Other than that, Stan was wonderful and my problem was resolved! Thanks!
James Mathews
9 years ago
Called Roto-Rooter to service a broken toilet in the master bedroom. They quickly responded, but I had to reschedule. Again, they were more than willing to accommodate my schedule. When Ronnie Suggs got here, he was very professional and quickly fixed the toilet. It was great. He was great. The service was wonderful. I will call on them again for any service I need.
I hv already shared my experience wth this company..they did an awsome job! Wound up hvn a real sewer problem, omg!! All I can say..again, don't hesitate 2 call them, they r the real deal.
Thomas R Congleton
6 years ago
I have had to have Roto-Rooter at my house 2 times in the last 10 days and they have responded within 1/2 hour with service both times. The repairman, Dennis Cordova #4980 has provided excellent service in a very friendly and efficient manner and has completed the jobs within 45 minutes both times. I highly recommend him and the company to anyone in the Charlotte area who needs plumbing service.
Daniel was the most skilled, efficient, thorough, friendly, polite and most awesome service technician we've ever had to provide service at our house. He called ahead, was well within the service time window, and completed the job more quickly than expected. We are extremely satisfied with all aspects of the service provided to us today.
A flooded bathroom on a Sunday when the temperatures are below freezing and all plumbing companies are super-busy with frozen pipes is NOT fun to deal with. After calling around we finally got Roto-Rooter Plumbing to commit to the same day -- we got a call when the plumber was running late, and a call with a time correction -- and this time the plumber arrived as expected.Stan from Roto-Rooter Plumbing was very quick to diagnose the issue and reassure that it can be fixed. He was able to explain everything that needed to be done, answer any questions and overall show the degree of professionalism I haven't seen in a long time. I have to admit, it is always fun to watch some who who knows what they are doing.We're very happy with the service we received.
Shanna Snowden
3 years ago
Very professional and quick service to a problem other plumbers could not figure out. I gave Roto- Rooter a try and was blown away with their skilled staff and expertise . Charles Tinley and Ronald James absolutely did a GREAT job. Our job is not done until we fix the problem and you are satisfied said Charles. Very impressed and satisfied! Go Roto team!
Lake Koelling
6 years ago
The service by itself was good and the technician was professional and nice. My issue is with the scheduling. I was given a time of 5-7 PM. At 7:15 I received a call and was told I was next in line, but the technician was not on his way. Then at 9:15 I called back to see if someone was on their way. They said I was still next in line, but no one was on the way.At 10 PM I walked upstairs to go to bed and the doorbell rang. The technician arrived without a call and ended up having to be there until almost 11:30 PM. The work was solid and am happy with the service. I just wish the scheduling had been handled better.
My appointment time was from 6p-8p. Plumber showed up at 930p. Will say that he was professional, and apologized for delay. He was quick in making repair.
Would have been 5 star, but it was really inconvenient to have to wait an hour past scheduled call time.
We contacted Roto-Rooter on a Sunday night and was dispatched a plumber the next day. Our plumber was Daniel who was well knowledgeable, personable, professional and a pleasure to work with. He quickly fixed our issue. Would recommend Daniel to anyone!
Jamie Padmore
3 years ago
Jeff H tech#1080 was awesome. While nobody likes emergency plumbing issues I was very appreciative of his honesty and professionalism. He took the time to ask the right questions and investigate before simply replacing equipment that wasn't broken, then chargingme an arm & leg. He fixed the clog and explained everything to me along the way. And saved me a couple hundred dollars. Will definitely be referring my friends and family when they have a plumbing crisis.
Brandon Smith
2 years ago
I had the wonderful experience of having Ben with the Van come to my home today. What an A1 guy. The service was beyond amazing and he showed me what he was doing every step of the process. Will definitely be coming back because of this man.
Dana Dominique
5 years ago
I Called 1pm on Saturday afternoon. The Representative on the phone was kind and sympathetic to my emergency. She took my info and advised me that a technician would contact me between 2pm and 4pm. Stan, the technician, texted me he was on his way at 3.06pm. He arrived about 3.30. He was very knowledgeable and informative. He went right to work to resolve my issue and determine the cause of my problems. He made an awful situation much better. I appreciated his professionalism and calming demeanor. ..Thanks Stan!
Ronald James Service Technician #2143 came out to unclog the main drain at my house and he was amazing! Very efficient and kind and respectful. Would have him come out again.
Anna Crawford
2 years ago
Adolfo was quick, responsive and knowledgeable! I appreciated that he explained the issue, causes of the clog and ways to avoid in the future. Would definitely recommend to others in the future. Online booking also made it super convenient.
Mike Weinberg
4 years ago
I would recommend this company anytime for anything they do. Our 80-year old cast iron drain lines reached the end of the road and developed a leak. Two plumbers worked all day underneath the house and replaced the old lines with modern PVC lines. They did a outstanding job and thoroughly checked their work. They made sure there would be no damage to our kitchen as they removed the old lines and brought in the new ones.
Called Roto router to fix the clog in my tub. I was really apprehensive because I haven’t had the best experience with repair servicemen. But I must commend you for sending Dennis Cordova. He was wonderful! Extremely professional, very kind spirit, efficient and thorough. Not only did he fix my clogged drain but he also repaired my sink and tub faucet and his prices were extremely fair . Thank you Roto-rooter now I can finally relax in my tub. Great job Dennis! Thank you.
Woke up Sunday morning to a leaking water heater. Called Roto-Rooter and the service technician Keith (Van #3698) showed up promptly within the time I was told they'd arrive. Keith was professional, courteous, and knowledgable. He answered all my questions and did a great job replacing the water heater. They really came through in a 24/7 emergency situation. Great customer service and work all around.
The service we received was excellent. Stan was on time and gave us a lot of advice on maintaining clear pipes in our old house. He was quick and professional.
Crystal Clifton
10 years ago
I had an excellent experience with Roto Rooter.They were extremely responsive to the issue I had and was here within 2 1/2 hours of setting my appointment.The technician was polite courteous and explained everything.I would recommend them and will always use them for any further plumbing issues !!
Had an appointment on August, 2 with technician regarding my water heater inspection.It has been two days since the technician was scheduled to come but never show up. I called them on first day, they said their technicians little behind to give service coverage. I excepted some one would come next day, neither I got called nor technician I got service.
Tyler, Ron and Lal did a fantastic job at my house! They are on time, patient, professional! I have reached out to other companies for the plumbing issue at the house and they could not pinpoint the issue. This team was able to find it very quickly and provided me the plan of fix. It is an A team on my book!!!!! Thank you for the great work and being very professional!
brenda blackwelder
8 years ago
Sluggish clogged drain in kitchen sink was professionally and completely unclogged by Keith Barker, Service Technician #3698 without making a mess and without any problems. He was professional and courteous and took time to answer my questions and explain how the plumbing lines work and how they become clogged. It is SO good to be able to use my kitchen sink again. He gave me tips on how to keep the line open and explained the 6-month warranty. He gave me his contact information and told me if I have any questions, concerns, or problems, to contact him. I am very pleased with the service provided by Roto-Rooter.
Request for service was easily accessible online. Call back to confirm was very prompt. Dennis Cordova, tech # 4908, was very friendly. Because of his professional manner we had him to do a couple of additional less pressing jobs while he was here which he handled without a problem. Dennis is now our go to plumber. his card is on file.
We had every out pipe in our house filling up our downstairs bathtub - clog in the main sewage line. We had someone come out, and it seemed to be fixed for a few days, until it started happening again on a Saturday evening. Panicked, because we couldn't use our water and we expected to pay a significant premium since it was Saturday evening, we called Roto Rooter based on the reviews. Stan showed up around 8 that evening. He was professional and friendly, but more importantly, he refused to stop until he had figured out everything that was wrong. The whole process took about 90 minutes for a full diagnoses and repair. The problem was completely fixed, and Stan gave us several pointers to prevent it from happening again. He left all relevant contact information and followed up to make sure everything was ok. I cannot recommend Stan or Roto Rooter highly enough, and they have made a customer for life.
From the time I received the call that a serviceman was coming Daniel was at my door in 15 minutes. Daniel was fast , friendly, knowledgeable, and very respectful. That means a lot to an old lady. Daniel's.estimate was within the dollar amount he quoted and was aware that he had mud on his shoes and did not want to soil my floor. I liked that. Because of Daniel's service and attitude I would recommend Roto-Rooter to all my friends and neighbors. I also would recommend Roto-Rooter to all my family and they live in Toledo, Ohio.
Richard Zeitvogel
4 years ago
I initially contacted my home warranty company who requested a plumbing company to come out and they couldn't get here until Wednesday, 2 days later. I called Roto Rooter and they came out within the hour and fixed my problem with 45 minutes. Sergiy was my technicians name and he was so professional and polite!!!
I called Roto-Rooter and their technician was timely and friendly. He assessed the situation and said that it would probably take 1.5 hrs and he would have to get the part and call me to schedule a time to come back and fix the problem. he quoted me a price of roughly 350-400 depending on the cost of the part. The job would take about an hour to hour and half ( rate 225/hour). I said no problem. He left and I never heard from him again. I decided to call another company after asking a friend for a referral. The technician from the other company came, looked at the problem, fixed it in 5 minutes and charged me a 60 dollar service fee. yes, you read that correctly. Don't always trust these reviews and these big service companies. They are in it to rip you off so they make their overhead. what a joke of a company.
Roto- Rooterr came out and told me it would be $4500 to replace my sewer ejector pump. I had another company come out and and found all I needed to replace was a float for the pump and fixed the whole thing for $400.
I had an emergency situation and Roto Rooter was able to come out the next day. They assessed the situation, gave me some advice, which I took, and the repairs were made the next day. The tech was polite, informative, and very helpful. I rate the service as Excellent. I would use them again.
We had placed a call last night and asked for immediate assistance for a clogged sink. We were given the appointment time frame of 10PM- 12AM. I was told that we would get a phone call from the technician when they were on their way. I called back at 12:20AM because no one had shown up. They said they could call dispatch but they probably were not close to coming. I am also upset because no one called me to say they were running behind. I would've understood if someone just gave me an update. I had to reschedule which was an inconvenience as I had to go to work and my wife was trying take care of our new born. They came around 8 this morning but then we were charged almost $400.00 to unclog our kitchen sink??!! That is unbelievable!! I am willing to give them another chance because I know that this has been called a good company and I am hoping that this was a fluke. I would like for someone to call me back to discuss this. Elizabeth Howell.
Roto Rooter came to the rescue! The person that set up my appointment was very helpful, and set up an appointment for the same evening. When the technician knew they would be longer with a previous job, they contacted me immediately to offer other options. The next day Sergiy(7775) arrived on time and fixed the issue in no time! Thanks!
Lisa Mahon (Soul Stirrings)
6 years ago
I had several problems that need diagnosis and repair. Stan (from the Trade Street) location, was fast, efficient and honest. He took the time to explain to me his opinion about the cause of the problems, fixed the problems and suggested ways in which I could avoid the problems in the future. This is the third time I have used Roter Rooter, and the second time Stan was my service technician. The prices are standard and there is no surcharge for nights or weekends. Rotor Rooter values your time by keeping you informed of the technician estimated time of arrival. Each time, the technician arrived within the time frame given. I always hope another problem will not creep up, but I take comfort in the service provided by Rotor Rooter when they do.
The customer service reps were courteous keeping in contact with us regarding the availability and timing of the technician. The technician arrived promptly and worked diligently to resolve the problem. He was friendly and experienced. We would gladly recommend this technician and service to anyone else! Call Roto Rooter first for your plumbing needs!
Jeff was professional and upfront about everything. The cost is at the higher end of the industry, but I guess that's the price you pay prompt service. And, they did send a camera guy for free to do a visual check of the pipes after they had finished unclogging them, which was interesting to see (although, it's to up-sell you into getting thousands of dollars worth of pipe work done). Overall, it was a decent experience with no major complaints.
Christopher Dunlap
5 years ago
The plumber was outstanding! He was on time. He explained to me in detail the problem I was having and how he would go about fixing it. I had a slow draining tub and a leaking toilet. He was very friendly,efficient and cleaned up everything very well. I was extremely satisfied with the repairs. And will use you all in the future. Thanks
Tyesha Wilson
3 years ago
I had a bathroom leak that was overflowing into my garage. 2 Roto Rooter technicians came out to access the issue, one from the Water Restoration dept & the other from the Plumbing dep . Both were extremely friendly, very detailed & patient to ensure I understood exactly what was or wasn't required The next morning, the Plumbing tech, Andre's #3585 & his partner Jaime did an excellent job, very professional and respectful. I would recommend them to be my personal technicians if I can request their services moving forward. Great job!Thank youTyesha Wilson
Pamela Brooks
2 years ago
I was pleased with the service provided. Happened to be on the weekend and theyarrived within an hour. I had to have the second Tech come out, but he was able to find the problem and made the repair promptly. I will use their services again and I will ask for Ronald. Very pleased, thank you again!
John Turpin was prompt, courteous and professional. He was very knowledgeable and cleared our shower drain with no issues, cleaning up afterward. He also spotted a small issue with the drain of the hall bathtub and took care of that as well. Great customer service!!
Roto-Rooter Plumber in Charlotte was at my house 10 minutes after I called them! He was very courteous and finished very quickly with no mess. He explained everything and the cost was reasonable. I am very pleased with the outcome and would recommend them to anyone in the Charlotte area!!
I have had excellent service from roto rooter. I have a sump pump that needed servicing on 2 occassions & they came out very quickly to solve the problem both times. They are professional & courteous. Their customer call center & service techs have always been attentive, knowledgeable & that makes me feel at ease...Thank you in advance for your continued service.
After the joker my home warranty company sent me said there was NOTHING he could do I called Roto-Rooter since my 16 year old home didnt have a cleanout pipe installed. The technician was amazing. By the he arrived it was full dark. He dug around until he found the clean out pipe and completed the service call in moments after that. Very well done. You earned a dedicated client!
Dennis (4908) came out and was very helpful. Rotorooter came very timely and had an awesome turnaround. I had been told by another company that I should call them to get a high pressure cleaning. However, with Dennis's expertise he was able to fix the problem and save us money. There was no charge for a quote. I highly recommend this company. Thank you for your business.
Warren Newsomwaw
8 years ago
It is the coldest weekend we've had so far this winter and I had a broken water line at the cut-off valve near where it comes off of the water meter. I called Roto-Rooter and they sent a plumber out very quickly, even though it was a Saturday.Sergey was the consummate professional and I knew right away that I was in good hands. He worked quickly and efficiently in the biting cold and repaired the pipe. My problem was all fixed before sundown! All the while he was friendly and courteous, just a good, hard-working guy.Overall, it was a good experience and I feel that I got my money's worth. I will definitely call Roto-Rooter next time I face a plumbing catastrophe.
I was a bit disappointed that Roto Rooter did not show up for the time slot they gave me, and pushed it to the next day. I only found this out after calling them myself to find out where they were. It was Super Bowl Sunday however, so I gave them a pass...and they offered a small discount for the inconvenience, which was fair.That said, Gavin showed up at 8:15am the next day and was very nice, very knowledgeable, and very professional. He did a great job replacing my water heater and over all it was a good experience. Had it not been for the missed appt, I would have given 5 stars.
Mary Allen Todd
6 years ago
The initial price was too high, but the end result justified the price we settled on. Precision and professionalism were his watchwords, and he cleaned up after his work quite nicely. Would not hesitate to recommend or call on Roto Rooter again.
Lady Naturally
2 years ago
Stan provided exceptional service and customer care, explaining the work he did, the reason it was necessary, and cost of service. He asked if his work met our approval, and yes, it certainly did. Our new toilet is perfect. Stan is professional and wore PPE (including a mask at all times) and practiced social distancing. Thank you Stan for putting our minds at ease having someone come into our home during covid-19.
jennifer shukis
4 years ago
Stan from roto rooter was amazing! He was extremely professional and had an enormous wealth of knowledge. He helped identify the problem, recommended some helpful things we could do to avoid this in the future, and also stayed with me until the county sewer people got here. The problem ended up being on their end. Roto Rooter is also doing our water damage mitigation and their team (Nicole, Josh, and Alex) were also amazing and fast! Thank you all!
Mr. Darrin Ford was kind, knowledgeable, professional, and fast. He clearly explained the problem and helped set up for what would happen after he left post clog. Thanks!UPDATE 2/22/18Last night, 2/21/18, we had the pleasure of meeting Mike Hallman when he came to scope out our line. Once again we got fast, knowledgeable and professional service. I really appreciate the kind and helpful service especially when dealing with poop.
Fast, on time and I thought the technician corrected an issue without needing to replace water heater. A week later the issue came back and upon learning the warranty was still in effect, I contacted an authorized repair company to come out and look at the problem. Roto Rooter did not test the elements, but charged $160 to basically do nothing. Now having to spend more money on labor that isn’t covered.
Eugene Robinson
3 years ago
Jeff Heavner tech 1080 was extremely thorough. He was on time explain my option based on examination and the quickly and carefully got to work.My sump pump is unclogged and I’m happy with the results. Thanks Roto rooter for competent and professional employees like Jeff.
Shana Hartman
5 years ago
Our driveway storm drain was backing up and flooding our garage. Roto-Rooter was able to clear the pipe. However, this was the third time we scheduled the service. The first day we waited and were called 30 minutes before the window of time was up and told that no one could come. Rescheduled for the next day. Never got a call, window of time passed, and we called only to be told a commercial property had taken priority over us. Rescheduled again 2 days later and we flooded again before then. So, the job was done, but we had considerable damage in the meantime while waiting for service. Also, 30 minutes of service was extremely expensive.
Gary arrived as scheduled and I explained the problem. He checked out the leak and recommended the fix. We discussed it and I agreed. Partway thru the repair, he needed a additional part which he showed me the old part and why it needed replacing and the cost to go and get the part. He returned and within minutes, the repair was completed and there was no leaks. Gary was very professional the entire visit and I would recommend him and request him again for any plumbing issues I may have.
Allison Dunham
5 years ago
I called Roto Rooter at 11:04 am. I spoke with an extremely polite and friendly associate. Dennis, the technician, arrived at my house even before I did. He was also polite, friendly and professional (and answered all of my questions). He was able to identify the issue within minutes and by 12:15 the job was complete. I would highly recommend Roto Rooter and especially Dennis.
The experience, professionalism and the way Jeff Ramos carries himself just as a person deserves 5 Stars! He can fix just about anything, and has helped us out on a drain that was clogged and thanks to him the problem is resolved. Thank you again!
Charles Shields
3 years ago
Mike S. and his team were quick on the response time, very professional, and very detailed! They took care of all the labor and furniture to get our floors up and dry over the weekend none the less. Would HIGHLY recommend Mike and Richard
We had a plastic air freshener piece fall into our toilet as it was flushing. We tried to snake it but had no luck. I called Roto Rooter on Sunday (today) at noon asked if there would be an emergency charge if they were to come out that day. (we had other toilets to use so it wasn't an emergency). They said no ma'am because they are a 24 hour service company there are no emergency fees she went on to say the technician will come look at the issue and let you know what the fees will be to fix the problem. Also they have a $20 online coupon I was able to use. Stan showed up 45 minutes later and with in 10 minutes the plastic piece was out and the toilet worked as it should! I would highly recommend them for any clogged issues . Thank you RR.
We were having some issues with both a hot water heater and a few toilets. We called on a Monday night and Roto-Rooter was out Tuesday morning. Gavin was great and will request him specifically on any future needs! He explained everything to us in a very easy to understand manner and he did the work quickly and thoroughly.
Marie Rossignol
2 years ago
Dennis & Eric were AWESOME to work with!! We identified a blockage near our sewage back stop on MOVING DAY into our new house, and the Roto Team was here within an hour and a half of my SOS call. Thank y’all SO much for the help and quick response!! Truly a day saver! Thanks, Dennis & Eric!!
The Roto-Rooter service was grate the technician fixed the problem Quickly with no mess. He was very knowledgeable And gave us several tips on how to keep our pluming and septic tank in good working order. I will only use Roto-Rooter for my pluming needs I highly recommend them for any and all pluming needs and issue you may have.There the BEST!
Gail Burdette
3 years ago
We had a clogged sewer line this Sunday afternoon and I had someone from Roto-Rooter at our house within the hour. Adolfo and Rich found the issue and fixed it quickly. Highly recommend Roto-Rooter! Great experience and top service.
christopher pope
5 years ago
Just had another service done here in January - on a different issue than below - Had Daniel Pizzuti come out and fix a hose bib that froze and broke - he was quick, fiendly, professional and did a great job!Prior review and service July: Prompt service, call back and arrived ahead of schedule. Wade and Derrick were friendly, professional, timely, and ... did the job right the first time! They took their time explaining the remediation - and gave all the information necessary to make an informed decision. These guys are GREAT - and I wouldn't hesitate to use them again, and again. If I could award 10 stars, I would. Thank you for a great experience!
I was fortunate enough to have an exemplary experience most recently with Roto Rooter. I had tenants occupying the house and there was a last minute mishap with the shower drain. As a result, they dispatched a technician within an hour. Daniel (Daniel 3144) worked efficiently to get the job done. Overall, I'm quote satisfied. I would recommend them!
Jennifer Abernethy
7 years ago
Ronnie was an excellent technician! He was very thorough before beginning his estimate. He explained everything to me and then talked to my husband on the phone to explain it to him. It was pouring rain during the 5 hours he was here, however he kept a positive attitude and even threw in a joke or two! He kept us informed every step of the way. This was a very positive experience for us. Normally we use our local plumber for our plumbing needs, but now we will definitely consider using Ronnie again first! He actually left our bathroom cleaner than it was when he arrived! We can't say enough about our experience with Ronnie! Thanks Roto-Rooter and we hope you all have a Merry Christmas! The Abernethy's
The technician, Sergiy (#7775), came to our office within 30 minutes after we contacted this company. He informed us the cost of repair in advance, so we knew what to expect. He was very professional and completed his job quickly. I definitely recommend this company.
Fanai was a great help!Rich was so friendly and practical with our issue, and very responsive to all our questions in a timely manner.LAL and LP were exceptional in digging/installing a new clean out for us! They even worked on a Saturday to do so. We are so grateful!
Travis Godwin
2 years ago
Stan did an amazing job. Can't thank him enough. Unclogged the drain and went into crawl space to make sure pipes looked good. Was very knowledgeable and answered all my questions. Highly recommend!
EddieLynn Finch
5 years ago
The technician who came to our house was excellent. After he unclogged our drain, he spent the time to run the cycle of my washing machine to make sure the problem had been corrected. While rechecking his work, he offered suggestions as to how we could eliminate this problem in the future. I wish we could request Dennisany time we had a problem. He was professional, extremely knowlegibleand very courteous. I strongly recommend Roto-Rooter for any drainage problem.
Jake Mandalke
5 years ago
Excellent service! Johnny came out to unclog a kitchen sink pipe that was causing water to back up in the bathroom tub. He came back the next day to replace pipes and do some much needed upgrades to our houses plumbing. The price was reasonable and finished on time!
Steven Falconer
5 years ago
Derrick and Clint did a great job on our drainage line! They were very personable and professional! We really appreciated their prompt response to our call and will make a point of requesting them the next time we need help.
Yvette Conatser
5 years ago
Rotorooter is the only plumber I call. They always come right away. And they come on the ealier side of the estimated time period. They explain everything, plus, they show you a physical list of the repairs/costs associated with the job. You know up front what you can expect, and you don't have to worry about the repairman adding on anything. I do feel they are pricey! But I swallow the cost for the excellent customer service and job well done.
schedule service. left work to be at home when they told me someone would be at my house. no one ever called or showed up. I had to call back and reschedule because THEY didn’t show up. smh
Brittany Osborn
3 years ago
Charles was WONDERFUL! He came to unclog our shower drain but we've been stuck in the house because of the shelter in place order, and boy did we talk his head off! But he remained professional, did his job and humored us by being great company. This was a late call, but he was still pleasant and took the time to explain the problem. Thanks Roto Rooter and thanks Charles for going above and beyond!
My experience with Roto Rooter was very good. The technician, Vin, went above and beyond to make sure all obstructions were found and removed. The video technician, Chris, was also very helpful in viewing the drain line from different directions. I would call them again if needed.
Carter Gordon
6 years ago
We were working on fixing up my son's house for sale and one of the toilets started having flushing issues. I set up an appointment days ahead of time with another plumbing company only to have them call the morning of the service to tell me they were short on plumbers and would have to reschedule (why I scheduled so far in advance!}. We were only in town a few days so needed the job done soon. We called RotoRooter and they said they could be there in about an hour! Dennis (4908) showed up promptly and figured out the problem just from the detailed description of the issue and then found our main clean out and confirmed his thoughts that it was backed up with a clop somewhere between the house and street. He used his power auger to thoroughly clean the drain, checked all the toilets, tubs, and sinks to confirm they were all working. Dennis was exceptionally personable, professional, and thorough. He further mentioned that if we were concerned with the condition of the pipe for the future, his manager could use a fiber optic camera to check it out. Since we were putting the house on the market we wanted to make sure everything was on the up and up. Eddie, the manager, came by later the same day and and scoped the line. We watched the video feed with him while he explained what we were seeing. He was able to go all the way to the street with the optics and showed not only were all clogs gone but the tree nor any other issue was present with the pipes. Eddie and Dennis were both great people and representatives of RotoRooter. I cannot recommend their services highly enough. We were very, very, pleased.
Bryson Collins
4 years ago
Fantastic experience. Had Dennis as the representative and he was phenomenal. Was helpful in explaining all the issues to me in a manner in which I could understand and let me know how we could fix it. Worked in an efficient manner and was beyond friendly! This is the kind of employee every organization should want!
Maggie Pollard
3 years ago
Roto-rooter did an awesome job fixing a major sewage backup. They were thorough in their assessment of the problem, dedicated to working quickly and efficiently, and were able to walk me through their process and recommended next steps. Shout out to Sergiy, TJ, and Noah.
Stan did a great job for us. He arrived at our house within an hour of calling.I snaked the drain myself before I called. I found roots in the line so knew I had a big problem. Stan was able to clear the roots out of my drain. He also used a camera to inspect the drain.I need to get install a new gravity drain to to ultimately correct the problem. Stan answered all the questions I had about the process. He also located the existing drain for me so that I can excavate it later.Very satisfied, prompt, quality service.
It's winter... It's freezing and my pipes decided to burst while I was at work. I called Roto-Rooters due to their reviews online. Within the hour Steve Mumpower was at my home calming me down and assuring me how everything would be handled and taken care of. He explained the process to me and called to see when the mitigation team and plumber team would arrive. Although Steve completed his portion of the job he continuously checked in on me for the next 3 hours until all members of the mitigation team arrived. So far I am satisfied with my decision to be serviced by Roto-Rooter. I will keep everyone updated with the completion of the work.
Called at 9pm because my kitchen sink was completely clogged. I wasn't going to wait after the night because we have a cat and she could play with the standing water and make a good mess. The agent told me that the technician will be there no later than 11pm, and said I'll receive a confirmation email and a text 30 minute before they get here.Little did I know, I never got an email confirmation nor anyone showing up at my door until midnight. Someone called at 10 and said the technician is 45min away, but no one showed up till 1130. When I called in at Roto rooter to check, they told me to hold for two times, each time returning to me saying hold on more and kept laughing, clearly having a good talk among themselves based on the background noise. Then the call just ended during my wait and no one called back ever. I called in for a third time asking them to cancel because it's way after midnight. When I asked what happened why they can't make the time they promised, they simply said no one has been assigned to you house, what time do you want to reschedule to tomorrow? After I said I don't need to reschedule and just needed a cancellation, they just hung up. Maybe it's too much to ask for an apology when we sat at home doing nothing for 3 hours on a Saturday night waiting. Especially when someone called me to say technician was on the way, we pretty much just sat around watching tv and waited. Whole evening wasted sitting there like idiots waiting for no one...The whole experience is just so confusing and frustrating. Won't ever try them again. I'd rather go with Morris Jenkins knowing they'll charge me about 40% more.
Alland Rodriguez
6 years ago
Excellent service from Roto-Rooter. They gave me a great support since the time I request the service, during dispatch and during the actual repair execution. The technician, Nealleigh Rice, was well aware about how to approach the repair which put me at ease. I will continue to use their service and fully recommend the company. The repair cost was competitive and with the flexibility of using a credit card. Thanks Nealleigh... I appreciate coming on Christmas Eve.
Elizabeth Walen
3 years ago
Oh boy, it’s hard to know where to even begin with this review. We noticed a leak in our front yard on the afternoon before July 4th. We turned off our irrigation meter and watched it for a couple hours but the water kept coming so we knew it was from the house and our front yard was becoming more and more flooded. We called a few places that were recommended to us but everyone was gone for the holiday. With two kids at home, we really needed functioning water so we were relieved when Roto-Rooter said they could come the next morning. That’s where everything seemed to go terribly wrong. They arrived promptly the next morning and quoted us $1,700 as a base for our leak which seemed acceptable due to the complexity of the work although we had never had a main water line break so we really didn’t know. They did disclose it could be as much as twice that if some complications arose (which they did). We went forward with the work and this repair turned into over $4000 of work due to the leak being located under the concrete walkway. This was obviously more than that 2x estimate we received in the beginning but it was hours of work on a holiday so we just paid it and decided to move on. However, in our initial quote we were made aware that if the leak was under the concrete then a portion would need to be moved and would be put back but we needed to sign a waiver that repairs wouldn’t be made to the grass. Fine. Except that the concrete was not put back. It was left six to eight inches above the rest of the walkway with caution tape around it and marked as “customer being responsible for concrete.” Do not only was the estimate very inaccurate but this is a huge expense to us as a result of the work not being done as promised. Then things kept getting worse - we had another leak show up the next day. The city came out to look at it and said it was a result of the pressure created by the repair. We had Roto Rooter come back to look at it and of course they did not agree with this (he said/she said basically) but said someone would come to put the concrete back the right way. They quoted us $850/875 to repair the new leak and said they were giving us 50% off since we had just had a major repair. We decided to get a couple estimates this time and other plumbers actually laughed out loud at that estimate and what we paid for our initial repair. Our estimates for the second repair from three other well-reviewed plumbers ranged from $450-575 and most said the initial repair should have been between 2300-3100 if we had had the work done with them. Then, the icing on the cake was that the technician took our irrigation key so that we can’t even turn our sprinkler system back on so now all our grass is dying. I’ve called three times about this and am told I’ll get a call back about returning it but I have yet to actually get one. Oh, and no one has showed up to fix the concrete either. I hired Roto-Rooter based on their positive Yelp reviews so I hope this saves someone else the head ache. If it’s a big job - it will probably cost you more than they say, be done sub-satisfactorily and good luck getting in kind of customer service if you’re still experiencing problems afterwards.Will probably end up having to report them to BBB to get the remaining issues taken care of. Just terrible.
marcellos fields
4 years ago
Dennis came out to unclog my kitchen sink and I tried and failed a few times over a 2 day period. He was very friendly and likable. I do believe the company is over priced but I was at a point where I needed my sink operational. Great service at high price.
The employee who came to our home was professional, knowledgeable, and got right to business. He handled the issue and provided us with a preventive pipe shield solution to help keep the issue from re-emerging. I was very pleased with his service.
Ashley Quilty
6 years ago
Roto Rooter came out within an hour of my call to give me a second opinion on a blocked sewer line. The first plumber I called said it needed replacing or at least a major repair. Roto Rooter cleaned out the roots blocking the line in about an hour and saved me thousands of dollars. They were honest and so easy to work with!
luther whitley
4 years ago
Technician was very polite and respectful. He did a perfect job and was very helpful in letting us know everything we asked about and some of things he bought to our attention. Stan S thanks for a job well done
James P. Coates
5 years ago
Daniel with Roto-Rooter came out today and took care of our issue quickly and professionally. They were really easy to schedule with and showed up on time. The charge was very fair for the work completed.
Jessica Montgomery
5 years ago
Waide and Jeff came out to service our main drain today. It being Thanksgiving, we were ecstatic they were able to help us! They are really nice guys and their customer service was above and beyond our expectations! If there is any way to request someone to help you, I'd definitely recommend these two! They're phenomenal!
lokita lokita
3 years ago
I was absolutely blown away by the service I received last Saturday. The people who came last Saturday were very professional, very friendly, and very helpful. I really recommend Roto-Rooter to anybody who has a problem in their home because these guys are the best you can find here in Charlotte.
Thank goodness Waide (2640) came last night to fix my Mom’s toilet! He knew exactly what the problem was and repaired everything quickly and efficiently. I am glad Roto Rooter works 24/7. We appreciate the excellent, prompt service.
kevin starnes
3 years ago
Dennis showed up on time and listened to our problem and got right to work. He explained everything he was going to do and gave us tips to keep our plumbing problems from happening again in the future. I recommend Roto-Rooter for your plumbing needs.
Dennis 4908 was wonderful...professional, courteous, clean, answered all my questions & did a thorough job in making sure my kitchen drain was unclogged & good to go. I'd had another plumber in the day before who was unable to clear the clog & I was worried that I would be facing a very expensive repair situation. Thanks to Dennis, that will not be the case! Praise God! Should the need ever arise again, I will definitely call Rotor-Rooter...especially if Dennis would be my plumber! And, thanks to Krys who succeeded in getting me to this site so I could write this review. Finally, a service job with a happy ending!
We have an old house with no easy access to plumbing. Daniel (3144) was professional and did an excellent job at a fair price! Roto-Rooter has a customer for life now! Highly recommend!
robert wigley
5 years ago
We had clog in one of our drains at my job. I spoke with dispatch at 8:30 am and they advised someone would be out to help within a couple hours. I asked dispatch to call me 30 minutes before the tech is on the way. Sure enough, dispatch called 30 minutes prior and in walked the plumber. What a great way to communicate and we were very pleased on the quick response. So when the plumber walked onto the job site, he announced who he was and said that he already identified the problem. The plumbers name was TJ number 2691, he was very helpful and went above and beyond. Not only did he fix the pipe he helped us identify another problem. TJ was very helpful, knowledgeable and showed a great deal of professionalism. TJ also gave us other options on other services Rotor Rooter offers, I didn't feel pressured to accept at that time. That made me fell really comfortable and we will definitely go with their extra services in the near future. TJ explained the detail of the job and explained how we can maintain our facility from a plumbing perspective in a better way.Great work, knowledgeable, professional, and great communication!We look forward on working with Rotor Rooter again.
Charles Hastings
6 years ago
The service was great. From the time I called until the time the problem was fixed was less than 4 hours. Sergiy was great and knew exactly what he was doing He explained everything he was going to do and how much it would cost. .I couldn't have asked for a better person for the job. I highly recommend roto- rooter to everyone.Great job
We've recently had more than our fair share of plumbing issues in our 30 yr old house. Thankfully Roto-Rooter has really saved the day. I highly recommend them to anyone who not only needs a fast response, but quality workmanship.
JULIE Tritten
4 years ago
We have almost a 70 year old house and have old cast iron pipes that get clogged every few years. Mostly this happens when we have a party or need to wash dishes really badly. We've struggled finding good plumbers that can come out at 7 pm or a Saturday. But, we finally found a good one with Roto-Rooter. Stan S. came out and did an amazing job! I would highly recommend them for your plumbing needs, specifically Stan. He gave us great advice on keeping our pipes clear and maintenance free! He knew his plumbing stuff!
Matthew Sandness
5 years ago
*Update* posted 7-10-17Almost immediately after posting this review, I received two separate calls from representatives at Roto-Rooter who were both equally disappointed at the poor service I received. One addressed the scheduling snafu and issued an apology and discount off future service. The other explained that the tech had incorrectly charged for diagnosis and this was not company policy. He offered a full refund for the charges I had incurred, and was extremely apologetic. I don't believe I've ever had a company respond so quickly and completely in response to a negative review, but it was refreshing. I've updated my star rating from 1 to 5. Poor employees slip through the cracks sometimes, but Roto-Rooter obviously places a priority on customer satisfaction and it shows!*Original Review* posted 7-7-17When I woke up to a backed up sewer line, I called a few places and Roto-Rooter promised to get a tech out between 8:30 and 10:30am - which was the earliest out of any company I called. Unfortunately, I didn't even receive a call from the technician until 11:15am and it was another 20 min wait for him to arrive. Once he was onsite, I described the problem and pointed him in the direction of the exterior cleanout pipe. He popped the cap, some waste water came out, and he immediately said he'd have to snake the line and it would cost $354 to do so. Seems a bit much, but we needed it done and I wasn't going to shop around and wait for someone else to arrive. He also tried to upsell me on an camera inspection which, for whatever reason, would have to be scheduled for another day. Before he got his equipment, he unscrewed a cap to an inspection pipe closer to the road and after looking inside, told me the city would have to come service the line, as the clog was further up the pipe which was part of city property. He replaced this cap with a new one, as he broke the existing one during removal, and told me that the total charge for his diagnosis and parts was $211.00!!! What happened to the free estimate? Conveniently this was written up as a labor charge on the receipt. Overall time of work put in was approximately 10 minutes, and that included writing up the receipt. He also tried to get me to call the company back out to do a camera inspection after the city cleared the issue. I won't be calling Roto-rooter again. They were not upfront about the fact that there would be a huge diagnosis charge and they were not on-time with their scheduling. They try to upsell services and the tech wasn't exactly fluent in English. Not impressed.
Private plumbers were booked two to three weeks out. Roto-rooter gave me a same day appointment h let me know where they were with arrival for service. The repairman explained the issues & stayed with me when he determined the issue was before the meter. Roto-rooter will be my first choice!
We recently moved into a new house - an older home that had (in theory) been renovated from top to bottom. Much to our surprise, two weeks after moving in our toilets and drains starting bubbling up. We called Roto-Rooter and they came out within two hours of our placing the call. Stan, the technician who arrived to help, diagnosed the problem within thirty minutes. It was a serious problem, and he let me know right away that the problem had the potential to be expensive to fix. One thing I would stress about my interactions with Stan (and, later Vasiliy and Dmitri) is that great pains were taken to keep me informed at every step of the process. They never did any work without first telling me exactly what they were doing and why, and they always let me know about the cost before they proceeded with any work. Moreover they were incredibly respectful of our property. At one point Stand had the option of doing an additional test to confirm his diagnosis of the problem, but that additional test involved using a piece of equipment that might have caused some damage to our wallpaper. I decided to skip the test because we love the wallpaper (and I didn't have any doubt about Stan's diagnosis of the problem anyway).We ended up needing our sewer line replaced all the way out to the street, and it required digging up our yard and taking apart part of our walkway. The guys who worked on this project - Vasiliy and Dmitri - worked through the pouring rain until sundown each day. They made sure to damage our yard and walkway as little as possible, and they did a great job of putting the yard back into the best shape possible under the circumstances.I don't really know if the job was expensive or not. I supposed you could find people who would do this work for less. However, given the honesty and integrity of Stan and his crew, their willingness to work well into the evening, the speed at which they worked, and the quality of the work they did, I'd absolutely call them again in a minute. I hope to never have to call about a job of this size, but if I have any plumbing issues in the future I'll be calling and asking for Stan and his crew.
We are a Lincoln Dealership and not being able to use the restrooms just about shut us down. I called Roto-Rooter and within a little more than an hour help showed up. The gentleman's name was Adonis tech#2501 from store 023. He was very professional and knowledgeable within no time my problem was fixed. I wish there were more people like Adonis.
Roto-Rooter Charlotte was great, they sent a professional tech out quickly who completed the work faster than expected. He even went above and beyond to temporarily repair my siding so my pipe wouldn’t refreezd before I could get the real siding repair done. That said, the national 1-800 number gave terrible customer service, so make sure you call the Charlotte office directly at their 704 number.
Darrin Ford did a fantastic job! I would recommend anyone to call roto-rooter after our service yesterday. If you are in the Charlotte area, make sure to ask for Darrin. He was friendly and fair, and went above and beyond to make sure our plumbing nightmare was taken care of fast and efficiently. 5 stars!
We called Roto Rooter for a stopped up bathtub. and were given a time slot between 4 & 8 pm Sergiy (7775) arrived within 30 minutes. He quoted the standard price but also told us about coupons, etc. to help with the expense. It ended up being a simple fix done quickly. Sergiy explained the process and recommended maintenance products safe for our older pipes. . He also reminded us of the 6 month guarantee for normal use. Great customer service that will have us dialing Roto Rooter for our next plumbing and drain service!
Our technician, Dennis, arrived promptly and did a great job explaining the why's and how's of his plumbing repairs in our home. We would definitely call him again if we need any additional work done.
Fast, Reliable and Knowledgeable service. Called Sunday evening and a technician (Ronnie) was here first thing Monday morning as promised. He was on time, courteous and thorough. He went well beyond the call of duty to ensure his efforts had resolved my problem.
Had an emergency call with clogged kitchen sink, tried all proven and true baking soda/ vinegar/ boiling water NOTHING. Tech 4529, Alex responded within 45 minutes! He was truly a professional in his expertise skills. He knew exactly what to do, did not waste time, cleaned up after service, was kind and friendly! Would definitely call again and recommend (ESP Alex) for any plumbing repairs.
My wife and I moved into our place 3 weeks ago and it has been hectic juggling work, unpacking, heatlh issues, dog issues, etc. We have a toilet downstairs and I noticed it was working properly so I used a plunger and all kinds of sewage came up through the shower drain and made the house stink.I'm working and am stressed out cause everything seems monumentally huge with all of the the things going on at the same time. I was afraid that it would take a while to get an expert to come out to help and correct it.I called RotoRooter and Carlos shows up to help. He called me before he arrived. We met and immediately he gave me a sense that he would be able to resolve the issue. He did a thorough job with investigating the issues with first seeing if a simple fix would work. Then he developed a strategy and told me about the prices and what he would do.He was respectful of my house in that didn't damage the floors with equipment, was very clean, very polite, very informed, and very patient.I would recommend RotoRooter and Carlos to anyone in the Charlotte, NC area.He and his team helped resolve a bad situation and removed a lot of stress from my mind in knowing that it was done right. It was expensive, but was some of the best plumbing dollars I've ever spent.AdamAdam Pack, Charlotte, NC
Had emergency plumbing situation on Saturday. Tree roots...apparently pretty large ones....had grown into and blocked/damaged the sewer line. We had water overflow into the powder room. Stan, a really great plumber, arrived within about 3 hours and removed the tree roots and got our plumbing fixed pretty quickly. He was super nice, thoughtful about handling our home carefully, and very professional. He gave us good advice on what to do differently to help avoid this situation again.
Had a sink draining issue when I got home from work on Wednesday, 8/2/17. Made an appointment online, and Dennis showed up the next morning. I was called ahead of time by dispatch and Dennis showed up right on time. He fixed our issue quickly, professionally, and even offered us some advice before he left. Would recommend again
Roto-Rooter was on it! Waide was on time, professional, and very knowledgeable in fixing my issue. He definitely saved me time and money for the future! Much better service and pricing than Michael & Son!
Today I called to place a work order for water leak in front yard. In about 45 minutes Jeff, service tech arrived. He introduced himself and gave me the estimated costs and the process to correct the leak. He kept me informed during the process. Jeff was very polite and well mannered.
Sara Huckbody
7 years ago
Stan gave great timely service for a main waste line root clog. Service was quick and he was here within two hours of my online service request on a Sunday. I'd use rotorooter again in a heart beat. Stan was polite and courteous. He answered all questions showed me all roots blocking the line and gave suggestions to prevent it until replacement can happen since the pipe is busted but I had that feeling before I called. They got thing flowing get again and I'm greatful.
Awesome experience from scheduling the appointment to the technician who came out. The technician was friendly and willing to figure out the issue and resolve. You can tell he wasn't going to leave until all was good. He did a great job and the issue was resolved.
Benjamin Schroll
10 years ago
I had an excellent experience with Hal, my technician, and the whole Roto-Rooter team right down to the dispatcher. Hal was on time, explained the process he would use to fix my clogged drain, and gave me an estimate on the spot. He had several suggestions on what to do differently to prevent a drain clog, and what I can do on my own if this problem reoccurs so I don't have to call them right away. This should save me time and money should it happen again. Thanks for the hard work.
Nealleigh Rice was our repair tech and she came in with all her equipment and found that we had roots growing in our lines that were blocking the septic tank. She explained to me each step of the way, what she was doing and why. She was honest and forthright about what to expect and very capable and knowledgeable and friendly. We have lived at this address for almost 39 years and this is the first time I've ever used their services but I was highly impressed with their skill and technology in locating the problem and giving us the solution to correct it.
Excellent response time and service! They went above my expectations by not only addressing the drain back up, they also sought out the root cause which was a sagging pipe in the crawl space and they repaired that as well. I would highly recommend them to anyone that wants their issue repaired quickly and confidently.
Tech was on time and quick. They did a good job but their billing is questionable. We spent $534 on a 30 minute drain clog job. When inquiring I was told corporate sets the prices and its a fixed rate.
My technician Darrin did an awesome job and he was prompt he explained what needed to be done and how it needed to be done. Roto-Rooter has the best technicians. My faucet was put in and area was cleaned up. 5 stars are not enough.
I've used a lot of other plumbers in the past, but now I know the value of a MASTER plumber! I called Roto-Rooter at 5:30 pm on a Friday night; Stan was at our house by 7 pm. Worked until 10 pm to diagnose the problem, explaining every detail and letting me see the broken sewer pipe and root problem on a video screen at the end of the snake. Got water flowing and then wrote an estimate for the permanent fix - no sales pressure, just accurate, experienced advice. At my request, Stan came back at 7:30 am Saturday morning to begin excavating an area in our back yard to fix the sewer line. This was NOT an easy job! Finished mid-afternoon and again showed me every step he was taking. I give Roto-rooter my HIGHEST recommendation! Stan was the most professional plumber I've ever worked with - his card is now on our fridge and he is the ONLY person I will call in the future! Absolutely trustworthy - no price surprises and no doubt he knew his business. If I could give more than 5 stars I would! Way to go, Stan!
If 0 stars was an option I would be sure to give it. There was a leak from my upstairs master bedroom into the kitchen below. I called them on a Sunday at 9a and was told a technician would be with me shortly. All day I waited. They called me with two updates before 2:30p that my technician was finishing a job and would be with me shortly. I went to bed at 8pm and no one still had shown. On Monday I called back to ask them why a technician never. They stated he called at around 8p and didn’t get answer. I didn’t have a missed called, but I decided to give them another chance. I reschedule my appt for Tuesday from 3-7p. On Tuesday They called me at 2:45p and told me my technician was there and I was not home. To which I explained my appt was from 3-7p and that I would arrive shortly, the lady I spoke to seem to have an issue with this. Again I let it go. Finally my technician LP arrived to diagnosis my problem. After speaking with him he informed me that I would be $225 to diagnose the problem. After being here for less than an hr and removing a portion of my ceiling he in fact did not diagnose a problem. He stated “there is no leak” despite me having prior witness water leak from my ceiling into the floor to which I had to place a large bucket. But guess what after no diagnosis I was still charged $225. I’m am extremely disappointed in my experience after choosing this company bc of its high remarks. I am now out of a ceiling, $225 and still have a unsolved problem with my plumbing.Update: first I want to add, that I did forget to mention in the original post that LP my technician was polite. I had initially given them a 1 star because of the situation above, but I did get a call from the manager Carlos who assured me that great customer service is their top priority and that what I went through was an outlier. I do believe that he was sincere and wanted to mitigate the situation. After speaking with him, we did come to a resolution. I would like to say think you for great service recovery and I do believe after speaking with Carlos that this company is definitely worth a try.
Had a wonderful experience with Roto-Rooter when they came to redo my drainage system for my kitchen sink. They were on time, very clean, and the plumber was very nice and answered all my questions. I would use them again and ask for Ronnie.
Sylvia Rogers
6 years ago
We were able to get an appointment quickly to change the shower trim kit. Dennis provided great service. He was friendly, helpful, and very knowledgeable. We were pleased with our experience with Roto Rooter.
Daniel Sidebottom
6 years ago
prompt appointment time given as soon as I called. tech showed up early and quoted a full cleanout and camera scope, told me about an online coupon to help lower the price, and then went to work. came back five minutes later to show me the problem and talk about what I needed to do and charged me only for the diagnostic visit - I guarantee the average tech would have done the cleanout and gone home with the full cost of the visit, but this one did the right thing and showed me a minor problem that didn't require any real work on his part to correct. very impressed with the service today, and will call them again in the future.
Jennifer Taylor
6 years ago
We were very satisfied with our experience & service with Roto-Rooter. It was our first time needing plumbing assistance and it went flawlessly. Sergiy (# 7775) and his associate were both super nice and very customer service oriented. They made sure to obviously do their job, but to keep us informed of anything they were doing or found in researching and repairing our issue. Since it was our first time, we probably had more questions than a normal customer and both guys never hesitate to answer our questions or explain something further for us. We would highly recommend Roto-Rooter and Sergiy as the experience couldn't have gone any better!!!
Matthew MacLeod
10 months ago
James was awesome! Fast, friendly and thorough. He even helped clean up the mess. He’s a rockstar.
Man came in told me it was 450 dollars to put on new faucet. I think he was lying on price. I told him I refused to pay this outrageous price. He reduced price to 250 dollars. Note I had purchased my own faucet kit so this was only for labor. He said there would be no guarantee. I told him to go ahead. He put faucet on in an hour. I was very disappointed in to Roto Rooter pulling this. He was trying to price gauge a senior handicapped citizen during the China Flu. Not sure I can use this company again. I have used them last 20 years. Sad they have people that are crooked working for them.
Daniel was very professional and knowledgeable. He came out late at night and made our stinky situation into a more fragrant event. He explained all different options and potential outcomes, making us super satisfied with the service. Would recommend to a friend!
David Petrilli
9 years ago
Last weekend we had guests at our house. Our sewer line had backed up suddenly. My wife called Roto-Rooter and in about and hour and a half they were at our house. Stan diagnosed our problem, a broken sewer line with tree roots growing into it. Stan stayed until 10:00 Saturday night and returned at 10am Sunday morning to finish the job. He had our sewer line repaired that night. He fixed another problem we had on Sunday morning. He was very prompt, nice, and knowledgeable about what he was doing. He did not leave a mess inside or outside. He tirelessly dug underneath the tree in my yard without touching the grass. Can't even tell we had a huge problem. I will definitely call them again for my plumbing needs.
Jim and Scarlett Stanley
4 years ago
John Turpin and his partner were excellent. Needed a shower handle repaired and a new faucet put in another bathroom. Took them virtually no time to complete the shower as a new cartridge was need. The install on the sink downstairs was done with no mess and looks and works fabulous. Found my plumbers going forward, that is for certain!
Sabrina Mosiello
4 years ago
Every time I have a plumbing issue I call Roto Rooter. The availability with service is outstanding. Alex tech 5429 was just awesome! He explained and showed me what was wrong with my drains. He gave me great tips on how to fix the problem. I appreciate Alex and how much Roto Rooter cares about their customer service. Thank you Roto Rooter!!
Bernard Brown
7 years ago
Sergey was my plumber and he came to fix my leaking garbage disposal. He arrived promptly after he called to inform me he was on his was and he was very personable which I like because it shows me he likes his job and cares about his customers. He quickly assessed the situation and gave me an affordable quote so I asked him to do the work. He explained the process clearly to me and gave me a very accurate estimate of the time needed to complete his job. He started and finished the job in an efficient manner and made sure I had the instruction manual for the disposal incase I needed it and showed me that he had taped the utility tool next to the disposal if that was needed. He tested it out and asked if I was please with how it operated. It was flawless and I appreciated his dedication and talent. That is why I chose Roto Rooter because they have a reputation for quality and professionalism. I also liked the fact that Sergeys truck was very neat and tidy both inside and out which shows me he takes pride in his job and it showed in how he handled the job. I would recommend Sergey and Roto Rooter to anyone who want quality service at an affordable price. I will definitely request Sergey again if I have another plumbing need!!
Brett Rowland
3 years ago
Stan should be requested by any individual looking to use Roto Rooter. This guy was fantastic!! He explained step by step went above and beyond to help and fixed the issue with our main septic line. I will always contact him for any future needs. He’s a must contact!
Michael Jameson
11 years ago
My water heater busted and I got a very quick response from Roto-Rooter and they sent Ed out to investigate the water heater the evening of the request. Ed was able to determine that the water heater was broken beyond repair and managed to get someone to come the next morning to replace the water heater. Everything was perfect and our plumber, John Turpin, replaced the water heater perfectly. So Ed spent 1 hour here, and John spent about 4 hours getting parts and replacing the heater. They charged me $726.89 for the Labour which comes out to about $145/hr. Overall the replacement costs 1662.24, but the service was great. I believe I probably could have saved more going with someone else.
Alessandra Czerveny
3 years ago
Roto Rooter sent a technician that just wanted to sell a service that was not necessary After many follow ups Roto Rooter sent the technician with a camera as requested since the beginning. Roto Rooter double charged that later. $4052.00 paid the time of the service and a few days later sent another bill of $697.12. I can not trust the service needed was done and the customer service of following up and sending unnecessary technician that is not ready to fix the problem just for double charge.
Stan did a great job clearing tree roots in the pipes and getting our toilets working again quickly. He was very knowledgeable, professional, and went above and beyond his normal job duties to assist. I recommend him to anyone in the Huntersville/Cornelius area & surrounding areas.
Having plumbing (toilet) problems is not fun but Danny made the best of a bad situation. He was professional and did a great job explaining and fixing. The only issue was that the dispatcher overestimated the timing. In their defense it was an extremely cold weekend causing frozen pipes bursting and my “emergency” wasn’t as severe as those. But Danny was prompt once he got called and returned as promised the next day. He also did what he promised. Overall it was great service
Brittney Wyatt
6 years ago
Roto-Rooter performed our annual backflow prevention test and did an excellent job! We were able to easily make an appointment and meet the deadline for our annual testing with no problems. Gavin was very professional and worked quickly to complete the test. We will certainly be using Roto-Rooter for our testing each year!
Anna Encinias
5 years ago
I had called 3 times during the night until I finally got through, on the 3rd phone call I was told that someone could be out to my house within 2 hours, (this was already 7 pm) @ 8:30 I received a phone call that it would be pushed out another 2 hours , making it 10:00 PM that they would arrive, I received a 3rd phone call at 12:30 AM that they were unable to come and would have to reschedule for the morning at 8:00 AM. @ 8:30 I received a call that they were on their way and would arrive by 9:00 AM. When they got there, we were told that they could not help us due to not having a camera, and that they would need to get the equipment needed and call us. In the mean time I called a local place, they were out within the hour to help and were successful of getting everything. While this other co was at my house and finished with the job, Roto-Rooter showed up, unannounced, to get the job done.I am giving 2 stars because they called to keep us informed of what was happening, even though it was frustrating waiting, at least we had an idea, and the every person I spoke to on the phone was nice, calm and professional.
Himanshu Desai
6 years ago
We had our downstairs toilet backup while the upstairs shower and washing machine were running. Called the offices on Sunday morning and had Stan overt to take a look in no time. Stan was fantastic! Very informative along every step in the process. He thoroughly investigated the issue and showed my wife and I the problem in our sewer pipes via a video snake. Stan explained the short term fix and long term solution. Very professional and friendly. Would definitely work with Stan again in the future if the need arises.
Stuart Tucker
6 years ago
First time customer, long-term loyalty.I work from home, which makes unexpected maintenance issues an even greater problem than they already are for daily living. Usually with plumbers, electricians, and dreaded cable guy, they'll give you a huge window of time to expect them, and you're left twiddling your fingers wondering how long this will take. When you need to leave for meetings around town, this requires clearing your entire schedule.Not the case with Roto-Rooter.I called them this morning to help with removing one of those plastic toilet bowl no mess cleaners out of the pipes. I was told a two-hour window at first, but immediately received a second call saying they would be out in 45 minutes. Sure enough, Derrick and Adolfo arrived right on time. They had a quick look, gave me their free estimate on two possible outcomes, and got to work. 15 minutes later, they were all done and had paperwork ready for me to sign. The guys also took my trash out. Big thanks.I'll be using Roto-Rooter again in the future. For anyone who just wants the problem fixed, I recommend you do so as well.
Nancy Chadwick
6 years ago
Very professional customer service, timely, Serviceman (Dennis) was exceptional . He explained the problem in detail so I could understand the issue. He provided a quote (very reasonable) and proceeded to correct the issue and all within a single visit. You never know how important hot water is until you have none... Thank you Roto-Rooter!
Our home, unfortunately, has a plumbing issue where the main sewer line has settled and clogs every couple of years. We have used Roto-Rooter several times and have always received extremely prompt (under 2 hours) service. We always request that Technician Stan Sarlovskis perform the work, if available, because he is familiar with our sewer system and knows where to expect the location of the clog.Stan is very friendly, but gets down to business quickly, and thoroughly explains what he is going to do, then explains what he found. I highly recommend Roto-Rooter, and especially Stan!Invoice #18257260, 5/24/2015, Charlotte, NC
Ben was very professional and did an excellent job guiding me through the issue and what he would do to fix it. Even gave me tips to prevent such issue in the future. Definitely would recommend and he even allowed me to use a discount I saw online.
This morning my sink was coughing up water and there was black sludge everywhere. The dishwasher also had some gross smelling water filling out the bottom. I was hoping to get someone to come over quickly, so I called in and Danny came to the rescue. He was professional, friendly, and handled the problem with ease. We had a great experience today considering the circumstances and Danny set the bar high for whoever else comes out in the future.
Daniel was on call and was called in on our service call and we couldn’t have been happier!! He is so knowledgeable and helpful and made sure every detail was taken care of before he leftWould definitely request Daniel if at all possible the next time we need Roto Rooter service.He’s a great reflection of quality service!
Roto-Rooter called within a few hours, faster than 2 others and was able to schedule an appointment the next morning. They did the repair to the toilet in less than an hour. Repairman was professional and competent. Excellent experience.
Jennifer King
2 years ago
Van #1425 was the Best!!! He went out of his way to help us out. He deserves a raise and props for his work. Hats off to Luke, who ran the camera and was out of this world wonderful ❤️ They showed up with smiles on their faces at 6:15 on a Saturday night. Much love to both of you guys!!!!
Darin Mallory
4 years ago
Adonis (Tech #2501) Branch 023 of Roto-Rooter came out on a Sunday and not only was he very professional and understanding but he was diligent and extremely thorough in addressing my drainage issues with my residence. I would highly recommend if you have any issues with your plumbing needs.
Tracie Northan
a year ago
Hot water heater started leaking in the middle of the night. Service person was at our home quickly and was able to repair at reasonable price. I highly recommend!
Initech Management LLC
2 years ago
Stan was prompt and professional. He quickly went over the issues, verified the problems and then determined he could snake the main sewer drain backwards to alleviate the clog. He offered helpful advice like what type of TP clogs drains less, to help with avoiding the problem in the future. I’m happy to have worked with Stan today.
Joshua Forrest
4 years ago
Dennis the roto rooter technician came early to fix our issue which was a life saver. He was very polite and professional I would highly recommend these guys to help you with your plumbing issues they are highly trained and have great quality work he unclogged our sewer line which you can imagine is a nightmare water backing up it to your tub and toilets just imagine you can't use the restroom, do dishes, do laundry, take a shower now that pisses the wife off fer sure he got me out the dog house thanks roto rooter
Ronnie Thomas
4 years ago
As the Maintenance Coordinator at a large Office Complex it goes without saying Butch Allen is one of your most dependable service employees without a doubt. His character reflects the job he does. He is totally committed to the Customers needs. His hard work and contribution is greatly appreciated. Wish him continued success with Roto-Rooter.
Teraye Seabrook
3 years ago
Jaime (ID 3343) was literally THE BEST! Super nice, knowledgeable and great side conversation! He came in and did his job very well. Cleaned up his mess, and mine, after completing his task! My new plumbing guy for sure!!!
My technician, Sergiy (#7775) came out promptly. He quickly identified the problem, and went straight to work fixing it, as he knew I had to leave shortly for an important job interview. He repaired the problem quickly and efficiently, explaining in detail how he did it and why the problem happened. He also told me how to get a reimbursement for the leaking water from my local water company. He was polite, thorough and efficient...and excellent job!
Dennis & Loretta Andrews
4 years ago
I’m posting this for my mother who is the property owner. This account took place during the week of Feb. 3, 2019. With Roto-Rooter’s help, a 12 feet long plug under her kitchen sink was discovered. This kitchen sink drain is shared with the condo next door.Five different people worked this issue! First to find it and then to eliminate the plug. Sam, Rich, Jeff, Kris, & Stan. I must say that I have used plumbers in the past and these men were the best I have seen. Parts were replaced that we did not know that needed replacement until someone in the family mentioned the two ball valves were bad prior to Roto-Rooter’s visit and no one replaced them. Roto Rooter did! (Previous plumbing repairs with different results; thus they were not called again!)Professional is way to describe these men and it was a pleasure watching them work. I am a retired Sr. Process Engineer with a Fortune 200 company with 40 years experience with air, electrical, blowers, vacuum systems, etc and can speak to the credibility of these men.Would we call again? Yes.Mom bakes great sticky buns and sweet rolls and gave these as gifts of appreciation. They seemed to be pleased.Thanks so much for the tender care and the professionalism exhibited to our family.Dennis Andrews for Mom!
Roto Rooter came to my house and charged me $267 to cut open a ceiling. They didn't stop any leaks, took pictures and then said they couldn't fix the issue. I understand if you don't replace bath tubs, but my bathtub still as a dripping leak and you charged me $267.
Stan was my tech. He was very professional and right to the point. He had my drain unclogged within 15 minutes of arrival that another major company (mr jenkins) couldn't unclog. The price was a bit high but you get what you pay for.
I called Roto Rooter at 11:30a on a Saturday & by 1:15p the job was complete. This is a trusted name & company since I was 11 years old. I appreciate the fact they do weekend calls & weekend work. From the moment you call in for a service call to the moment the job is complete the staff remains polite, professional & attentive towards your needs. (ps...don't forget to check in on YELP for a $60 coupon.)
Webb Ferguson
6 years ago
Ronnie was the technician that visited my home and was great. He was courteous, professional and did a clean job. This is the second time he has been to my home over the last several years to remove tree roots from the main sewage line. I will request Ronnie in the future.
Very satisfied with the work Dennis preformed on the pipes under the sink at my dad's house. He discussed what he was going to do and was able to make the repairs in a timely manner without causing any other damage to the other pipes in the same area. He also made suggestions on future work that needed to be done soon to prevent additional issues. Thanks Dennis for a job well done!
Beth Shepperson
5 years ago
All of the drains in our house were backed up on a Sunday morning. I called Roto-Rooter and they came within a few hours. I was very impressed and satisfied with their fast and friendly service!
Lori Gammon-Megginson
2 years ago
Great Service by Ben- prompt an quick, BUT 220.00 to unclog a toilet ( with a snake to remove paper towels) that took 5 minutes, is way too much! For this reason, we will not be using Roto Rooter in the future.
I called Roto-Rooter and they arrived within a couple of hours. The technician Alex was very personable and used various machinery to unclog our bathroom vanity drain. I would definitely call Roto-Rooter any time I have a clog like this. Great job!
Called at 4 pm on Sunday of Memorial Day weekend. Stan was at our door in less than 30 minutes. No weekend charge, no holiday charge and gave us Military discount to boot. Had problem diagnosed and solved quickly. Left our home as clean as he found it. Very polite and respectful. If I need help again, not only will I call Roto Rooter, but I will request Stan.
Ronald James (Tech# 2143) was a delight to work with. Above and beyond service as well as full understanding of our situation. Took on our plumbing issue with ease and demonstrated great professionalism. I will highly recommend Ronald Ron James for any plumbing needs.
The service technician was very professional. He came out the same day that I called and did an excellent job repairing two problems and cleaning up afterward. I would recommend Roto-Rooter to anyone!
Sergiy and Stephen did an excellent job. There were lots of issues having an older home, but they were patient and worked it out. They were very polite, professional, and arrived when promised. I definitely will let my family and friends know what a great job they did. Thank you guys for exceptional service.
Johnny Strikes Hard
4 years ago
Roto-Rooter has been my go-to emergency plumbing service for years across multiple states. They're always available, will arrive within an hour, and will identify/solve your problems in a timely manner. Highly recommended.
Stan was the technician that was assigned to this call. He arrived to the call by himself. After accessing the problem, it was clear that it would definitely be a 2 person job, in order for the problem to be accessed correctly & in a timely manner. Stan wasted no time in getting to the problem with the help of my boyfriend pitching in & digging the areas that Stan marked. It would truly have been a long day for Stan, had he not had some assistance. It would have been extra nice to have gotten a discount for your services, seeing that the customer had to help. But Stan was able to find the problem which turned out to be the City's problem. I was so very grateful for Stan coming to our rescue. He is definitely an asset to your company & represents you to the utmost.
All I wanted was the backflow to my irrigation tested... I called and spoke to someone, they said they couldn't give me a price, but the technician would. I then received a call from the dispatcher, who I also asked for a price with no success, but the optismist side of me said it go ahead and set up an appointment. It couldn't be THAT overpriced. Boy was I wrong. So the technician finally shows up, smoking a cigarette and quite startled when I walked outside to greet him. I asked the price.. ONE HUNDRED AND FIFTY DOLLARS FOR A BACKFLOW TEST?! ARE YOU KIDDING ME. I told him to leave, made another call, backflow got tested the next day for $50. The only thing I can think of is the company thinks that by not providing a price until the tech arrives, the home owner will feel guilty and let them do the work to avoid awkwardness, which I think is horrible and will not be calling roto-rooter for anything in the future.TLDR: Do not use this company for backflow testing. Wasn't told a price until they arrived at house and it was 3x as much as other places.
George Hutchison
3 years ago
Steve, with Roto-Rooter came out and work on my mother's water heater. The water heater was about 15 years old and it was time to either change the element or change the water heater. Steve work on the trying to change the element but the element bolt was rusted and Steve could not break the bolt to change out the element. Long story short a new water heater was installed by Steve. Steve did a excellent job and he was a professional the whole time because Steve had to rework the copper water pipes and it was just a lot to me. I want to thank Steve and Roto-Rooter professionalism, patience and outstanding work and restoring hot water at my mother home.
The main sewer line at my house needed repaired. Travis (4566) called ahead and arrived when he said he would. Travis was very professional and courteous. He told me the damage to the sewer line was caused by the roots of a bush growing close to the line. He explained to me how he was going to repair the damage and he worked into the night to complete the repair. I am very pleased with his work and I would request Travis to do needed work in the future.
Donna Goodrich
4 years ago
The scheduler, Theresa, did an excellent job of listening to plumbing problem. She was very courteous and very responsive in arranging for a plumber to arrive the next morning. The plumber, Sergiy Zhavko (7775), was very courteous and did an excellent job of explaining the levels of service available with appropriate costs. He cleared the sewer line blockage and used a video screen connected to a camera and light that he fed down the pipe once it was cleared. He thoroughly explained what he was doing and showed me the video screen. Overall I was extremely pleased with the quick resolution of my sewer line blockage. Sergiy is a true professional whom I am very pleased to have met.
I woke up to 2 inches of standing water on the outside of my home, and called Roto-Rooter asking for them to send someone out to take a look.The customer service representative indicated that she was marking our case as an emergency, because it could be a broken water main, and assured us that we'd be hearing from a technician shortly once they were en route (this was at 9:30am). After not hearing anything by 1:30pm, I called back and was transferred to dispatch, who told me that a technician had been assigned to our address, and I should be expecting a call shortly. After not hearing anything by 2:30pm (water is still flowing and now about 6 inches deep) I called back again, and was transferred over to dispatch, who told me that now they couldn't get ahold of the driver, but they'd call me back once they did. I told them that I would wait on the line until they were able to contact him. From there, I was transferred to their administrative offices in Cincinnati, who told me that they had mistakenly assigned a camera guy to the job, and that they needed to assign it correctly in the system. I was assured that aa proper service technician would be out to our house within 45 minutes.Well, a technician arrived at our house at 4pm, and then told my wife that there was nothing he could do to fix the problem, and he needed to request a certified worker to come out to our house to fix it. He charged us $100 for turning the water off.I'm not one to write negative reviews, and I understand that Roto-rooter was probably inundated with calls due to the cold weather, but this was absolutely insane. At every step, each employee successfully punted this service call off to another employee, so that they wouldn't have to deal with it. All the way up to their corporate offices in Ohio.They may do a good job during the off-season when it's not busy, but it was clear to see that a cold-snap in Charlotte was way more than they could handle.
Toto Rooter showed up after I had an emergency on a Sunday afternoon. I give them five stars for that and temporarily taking care of the issue.After that, here a team of specialists. 1) construction specialist 2) environmental specialists. End result was a high quote to repair sewage line and repair damage in the house. Had to look elsewhere for that.No complaints about responsiveness or punctuality.
I had a broken sink valve on a Sunday (of course) and had to turn off the whole house water supply as a result. I called Roto-Rooter and with in a couple hours they were at my home. Jeff repaired my issue in a very timely manner and explained the process so I could understand what went wrong and the best way to resolve in the future. I highly recommend Roto-rooter.
Ran a little over the 2 hour arrival timeline I was originally given, but service technicians were kind, courteous and worked quickly. Price was a little higher than I anticipated, but know that's the downside of wanting something done quickly and not being able to shop around for best price. That being said, they were upfront with the price prior to starting the work and total came in at quoted price.
Jim McCormick
5 years ago
Daniel showed up less than an hour after I called Roto-Rooter on a Sunday afternoon. He took off his shoes before entering the house and first asked to see the issue/problem. After discussing the leaking sink and what I had tried, he offered a couple of solutions and the subsequent price for each. The leak was partly due to a clog that was ~15 ft down the pipe, which I was unable to unblock with my hand auger. Daniel quickly and efficiently unclogged the pipes with a large electric auger and replaced the j-trap pipes, then cleaned up with his own spray bottle and paper towels. He was personable and talked me through what he was doing as he did it, pointing out common problems with drains, drain cleaner, and some smart preventive measures to implement moving forward. I highly recommend Daniel and Roto-Rooter and was very pleased yet again with their services and professionals.
Experienced a very untimely issue with our underground water piping outside the house that caused water to overflow in the house late at night. The technician that showed up, J. Ramos, was extremely professional, knowledgeable, and courteous. This level of service makes all the difference during otherwise very unpleasant situations. I would recommend Roto-Rooter to anyone.
Jarrod Baldwin
4 years ago
Great service from these guys, good prices, with free estimates up front, and no extra service or emergency fees for late night or weekend (24/7/365). Had a $$ quote from a competitor to replace an entire sewer line, and they were able to unclog it and replace a damaged sewer pump for 1/10th of the cost. Will recommend to others!
Ashley Velez
10 years ago
We live on the outskirts of Charlotte NC. We had a broken water pipe in the front yard and the Roto Rooter plumber did a great job. He explained the situation to me and was very thorough. When I first called Roto Rooter, they said they could come the same day and were at my door within a few hours. I was very glad they could come out so quickly and the plumber was able to do the job right away. Overall, we were very pleased.
Tranetta Williams
9 years ago
Mr James Moore came to our house looked at our hot water heater and told us what was wrong with it. He explained to us the best hot water heater to get and then went to get the new hot water heater. He installed our heater along with an emergency shut off because the old heater did not have one. He also explained the warranty to us, and told us about the Sweepstakes. Mr Moore was very nice and I would recommend him to anybody else. We loved his service. Thank you. Barbara Wilson.
Ron was amazing to work with! He had my drained open in not time. The clog was somewhere between the house and main sewer. The previous tenants had put mud around the toilet and he removed it as well and fixed my toilet seal. I have 4 dogs and he didn't make me put them up. He came in talked to them and petted them. He is a definite asset to your company!
M Mack Thompson
2 years ago
Jeff Heavner was prompt, professional and friendly. He explained explained the job process and costs upfront. He was able to quickly unclog one drain and helped find a leak in the second bathroom. We would definitely ask for Jeff in the future.
Derrick Gainey
4 years ago
Dennis from Roto- Rooter was great today. He was professional and efficient. He was able to clear our sewer line, which a company I had called the night prior couldn't do. We're thankful for Dennis & Roto-Rooter!
Omega Warriors
4 years ago
First time using Roto-Rooter and I am very pleased with their service. I have a rental business in Charlotte but live out of State and it has always been a challenge to find someone who won’t take advantage of that. For the past 11 years I have tried several plumbers and nearly all of them have taken advantage of the fact that I live out of State and cannot check or verify their work.However Jeff and Samuel from Roto-Rooter are both extremely honest and skilled plumbers. I would highly recommend them both.
Gwendolyn Keahey
5 years ago
I want to commend Waide #2640 for a great job and wonderful personality. He had some difficulties with our repair but he stayed the course and finally repaired our ladies bathroom sink. Thank you for being such a friendly service tech!
Lance Wirsing
10 months ago
Adonis is amazing, always does such a thorough job. Cleaned out our drainage for a retention pond that was clogged up. Thanks Adonis!
I called Roto-Rooter to replace my very old hot water heater. They came out that day and were able to bring the old plumbing lines up to code and replace my unit with an energy saving one the very next day. I was also so pleased that Roto-Rooter provides new hires with 13 weeks of on the job training. The supervisor came and asked if some new trainees might observe the installation of my new unit. As a retired teacher I was delighted that my job could also serve as an on-site learning experience for our future plumbers!
Dennis did an outstanding job when he worked on my leaking toilet! He kept me informed every step of the way and he is quite knowledgeable. I would use Dennis again at Roto-Rooter and would recommend him to others.
We had a backed up kitchen sink during the weeked and called Roto-Rooter out to fix it. Daniel got here on time, was very friendly and courteous. Explained everything very well and in detail. Overall experience was excellent. Highly recommend Roto-Rooter!
Sheena Marshall
10 years ago
Very happy we called Roto- Rooter! Our tub and toilet were both clogged and we tried everything ourselves. We called Roto-Rooter and got a free estimate, so we knew what we were getting into. Gary came out and took care of everything, even had someone else with a camera come out and make sure the pipes were all clear. That service was included in the price, which was really nice. Also included in the price was a 90 day guarantee, I so didn't have to worry about something going wrong once they left. In all, we had three guys come into the house and they were all very respectful and friendly- just the kind of people you want in your house. Roto-Rooter will be the only plumbing company we call in the future.
Michelle Magee
4 years ago
Had just purchased our first home and was terrified about what could possibly be wrong when our tub started backing up. Adolfo was at our house within two hours and not only fixed everything, but calmed me down by explaining to me everything that was happening, and how to prevent further (more costly) damage. I never write reviews because I don't believe in them...but Roto Rooter (and Adolfo!) were too good to leave un-reviewed!
Nicholas Stallings
6 years ago
Sergiy was GREAT and very helpful with our clogged outside drain and fixing the shower faucet. Very professional and would use them again. The best part...come out within one day of the call and arrived when they stated they would arrive!
Robby Culbreath
7 years ago
Stan 18570389,We had an overflow of water through the toilet, because of a busted pipe (tree branches). He came in, examined the situation, asking great questions, and taking his time to determine a solution. He kept me informed every step of the way. Showed video camera view of the issue, spoke with all involved parties, including the representative of the HOA. This was invaluable.Not only did he fix the problem quickly, making great recommendations for a permanent solution, he also provided quality maintenance tips.He was very patient. Informative. Diligent. Great people skills. Use Stan and RotoRooter for your next job. Thanks
Stephanie Foy
2 years ago
Stan quick to respond, was on time, and extremely professional. He thoroughly explained my issue and options, and even got us set up with a no-cost estimate for a longer-term fix. Highly recommend.
Steve was professional and courteous and I could not have been more pleased with the job he did! It was an emergency. I was told he would arrive within the hour and he DID! The job entailed capping a water line to the refrigerator because it was leaking all over my kitchen floor. Seemed simple enough at the time but another leak was discovered during the process and the job became more involved. Suffice it to say, Steve diagnosed the problem quickly and set about taking care of that as well. Hats off to Roto-Rooter AND Steve!
Roto-Rooter -- Sergiy #7775 -- did a wonderful job. He arrived in less than an hour and within an hour the problem was gone. He was very personable and we would have him back at our house for any future plumbing problems.
Steven Gutmann
6 years ago
Samuel was very nice and clean. He did a great job. If you get Samuel your problem will be fixed quickly with no mess. But the company is too expensive. They charge about $70 to $80 more per hour than other plumbers I've had in the past in this area. Either way the job is fixed and I'm glad I met Samuel the plumber!
Roto Rooter was very responsive and Gary Rose was great. He helped solve the problem of my leaky pipe quickly. He was professional and very helpful. Would recommend him to anyone!
Erica Scacciaferro
3 years ago
Jeff from Roto Rooters came out to our home twice and was very professional, patient and helpful. The scheduling process online is very simple and they are extremely prompt with sending someone out to assist with your issue.
Technician Dwyane was AMAZING!!!!!! The first time he came out to do an estimate, he was very upfront and honest about our plumbing problem, making sure to go over every aspect and avenue before coming to a solution. When he came back to service our septic tank he was, fast, curtious, and incredibly polite. I will never use another plumbing service again. Our home is totally sold on this company.
Stan did an excellent job! Very thorough with his work as well as explaining the problem and how it was resolved! I will definitely request him if I ever need service again!! He was extremely knowledgeable!!
Was disappointed with the amount of time I had to wait for service (granted it was Sunday, but still). Called at quarter to 11 am after almost 2 hours of scooping and dumping backed up water and catching it in time before flooding and was given a waiting time between 4pm-8pm in which I could not use water unless I wanted to be scooping and dumping again. Was called after 6, saying there would be a tech on the way in 30-45 mins. Got a call less than a minute later saying there was a delay. Asked if someone would be out before 8 pm. Was told I had to wait for a tech to be freed up. Again, have not been able to use water for hours! Was called right at 8 saying still waiting on tech and did I want to reschedule. Did not. Wanted to be able to bathe, wash hands, etc. Was called again at quarter to 9 pm saying tech was on the way in 30-45 minutes. Tech finally got to my home at 9:45 pm. He had written down fee/cost (which I knew would cost, but not that high---$350+ plus tax??!!) and I asked is this per hour even if you aren't here an hour?! He said yes. I feel this is and was extremely high (I'm a teacher. I need the money, but I also need to be able to use water without my house flooding). He was here less than an hour--50-55 minutes. I am very, very displeased with the time I had to wait/delays, cost and time he was here. I feel after all of that, I should not have had to pay all of that!
Liz Vermoesen
2 years ago
We did not do business with them. They quoted $3000 for a water heater and installation. We ended up getting it done for $650. A water heater from Home Depot costs $400. So they're charging $2600 for 3 hours of labor.
James M. Hastings
2 years ago
Adolfo was personable and thoroughly efficient. He got right to work cleaning out our drain connections, then gave advice bout conditions we might want to have the city look into. Highly recommended.
James Thompson
4 years ago
After a rather laborious number of phone calls, the team that finally showed up was outstanding. Lee came early and clearly explained what was to happen to repair a water line leading to the house. Sam and LP both arrived and within a few hours located and repaired the water line. They were both superb and efficient.
Tiffanie Glenn
6 years ago
Roto Rooter provided exceptional customer service through out my entire experience. From the representative that I spoke with when requesting service to the timely and professional technician that completed the services. The service was for my 92 year old grandmother, and the technician explained everything and even discounted the service fee because she is a senior. No second thoughts on who to call for any future plumbing issues: Roto Rooter and Roto Rooter only! Thanks guys...
Elaine Marshall
3 years ago
Jeff Heavner, tech 1080, was wonderful, kind, and very thorough. He explained why i was having issues with my sewer line and gave me several options. He is amazing. If you want a go-to plumber, put Jeff in your rolodex!
Called in the morning and was able to get John (and Dimitri) out the same afternoon. We were having a problem with our gas range and it turned out that a regulator that should have been installed with the gas line never had been. They installed one for us and it's been working like a dream ever since. Highly recommend!
I have never encountered customer service at such a high level. They are available anytime and are super friendly. Thanks to Derrick and Nealleigh!!! We really appreciate all of your help! They came to us at 10pm and helped us figure out the best way to address our situation, staying late with us. We could not have asked for more.
Loretta Geathers
6 years ago
The service was great! The repairman was friendly and courteous. He sat down with us and explained the procedure of correcting the problem. He's very personable and professional. We are extremely satisfied with your representative! We will certainly refer your company to our friends and family. Thank you!
John was very nice and attentive and got the job done in a timely manner .
Roger Nielsen
6 years ago
Eddie Garcia, tech 1336, worked magic on our Main sewer line today. We woke up to gurgling toilets and sinks on a Saturday. Oh no! I tried to fix it myself my pulling the lid on our septic tank, running a hose up the clean out, even trying to run my snake down the toilet. No Luck! I knew I needed a professional, but on a Saturday? Probably double the price, I thought. Wow, was I surprised when I looked up Plumbers on Angie's List, found that Roto-Rooter was #1 in Charlotte....and there was no surcharge for weekends and nights! And, on top of that, Angie's List members can print off a $40 discount coupon. So, with one short phone call, I had Eddie Garcia from Roto Rooter on his way. Upon is arrival, we discussed the problem, he proposed a few solutions, then we agreed upon a process where he would pull one toilet, run his power snake down the drain, clean out the stoppage, then run a separate snake down the entire length of the pipe with a camera. A camera!!! Cool. Eddie let me watch along with him as the camera traversed the entire 60' between the toilet and the clean out, passing intersection after intersection, showing me that indeed, the pipe was clear! Amazing service, and with a 90-day warranty, I am looking forward to waking up Sunday morning with peace of mind! Thanks Eddie!
Joanne Sedlacek
4 years ago
Jeff at Roto-Rooter was very professional and knowledgeable about my unique situation. He unclogged our pool skimmer and got us back up and running. Thanks for the professionalism & expertise. Highly recommend!
Plumber- Stan saved the day...or night. He arrived at 10:40, then cleared our tub drain with his roto-rooter machine, and made sure everything was running freely before he left. He offered to clean up more than he had, but I wanted to give the tub a thorough cleaning after I saw what he pulled out of the drain deep down in the pipe. Since it was a Saturday night, I can stomach the price a little, but it wasn't cheapby any means. Alas. At least now I can take a shower since it's our only bathroom it was kind of important to have it repaired tonight.
Stan was very professional and polite. He keep me informed during the process and was very helpful with information for future maintenance. He provided specifics on what I could do to avoid future issues and even wrote down what was needed. AWESOME Customer Service!
On Dec 23 we experienced water coming into our house from a broken water pipe under our house's foundation. I called Roto-Rooter because of a past positive experience with their service. A plumber by the name of Lal Mawai came to help and did an amazing job for us. He was highly professional, and really knew his stuff. He determined quickly what the problem was and then made arrangements (at my request) to come back after the holidays to fix the problem. It turned out that he had to run a new water line to the house...a big job. He brought in 2 other plumbers to help, and I can't say enough good things about this crew. Their professionalism and competence made me feel that my problem was being handled in the best possible manner. They worked hard, and stayed until the job was complete. I will call Roto-Rooter again if I have any problems. Highly Recommend!
Roto-Rooter has come out twice to clear the main sewer line to our house. Unfortunately we have roots growing through it. They have done a great job taking care of the issue and we love that they do not charge extra for service on weekends and nights. In between these two trips, we tried Benjamin Franklin plumbing and Roto-Rooter is far and away better. They charge less and do a much better job. Highly recommend!
Stephanie White
5 years ago
Although the technician did not arrive in the quoted time frame (about an hour later) however, they were professional and courteous. They were able to fix my drainage problem in a short period of time and with the initial quoted price. Tech(waide) was training tech(ramon) and did not skip a beat while completing the job. I would recommend their service.
Brandon Maxwell
4 years ago
Darrin Ford was our service tech. He was knowledgeable, courteous and professional. He was quick to fix our issue and explained how he did so. We will surely request Darrin in the future!
Michelle Spencer
4 years ago
I called Roto-Rooter today, my kitchen sink would it shutoff. They were very prompt , plumber came within about 45 minutes. The plumber was very respectful and he explained to me what the sink parts and later would cost. I would recommend Roto-Rooter again.
Overall experience was ok but there were some things they need to work on. Then technician, although very nice, could barely speak English. There was a lot of lost in translation that happened. I do feel like I was overcharged for what needed to be done but that's what I get for not knowing how to fix something myself. The job took over 2 hours to complete because the technician had to make 2 trips to Lowes when the whole job probably could have taken less than hour so that was a little irritating. The main thing that bothered me and the reason for the 2 stars is I was quoted one price at the start of the job and then they tried to charge me $125 more at the end. They only needed one part from Lowes that was $22 and they were trying to charge me $109 for that part??!! I told them that there was no way I was paying that. I made them charge me the quoted price and that was that. Again, everyone was nice but because of the overcharging act they tried to pull at the end, I will never call them again nor recommend them.
George Baggett
7 months ago
excellent service and tech showed me the repairs and super nice. I always call roto rooter for plumbing repairs
Barbara Kimmel
4 years ago
We called a handyman recommended by the condominium association to fix a leaky tub faucet. He not only couldn’t fix it, he made the leak worse. We called Roto-Rooter, and they came the next day. Waide (2640) assessed the problem, found the correct part, installed it, and presto, proble solved! He was a true professional in every respect. In the future we will always call Roto-Rooter - they are the real professionals who get the job done!
They showed up in the window I requested. They were professional and cleaned up. The clog required a larger snake then what they originally tried, but they worked quickly. I could pay with a credit card, and best of all there is a 6 month warranty. So I do not have to worry about another clog.
Lorena Riedener
5 years ago
Unfortunately bad experience on a Wednesday. Toilet sewer pipe broken and leaking onto 1st floor. Technician arrived 2 hours after the window 3-5, quoted around $450, 2 men job, so rescheduled for Friday 3:30. There was no app. for me that Friday so after a call they send me another technician after 6pm since the scheduled was not working that day either. The new Technician quote the same job at $1800!I called another respectable Company, they came on Saturday at 9am sharp, did the job in less than an hour for $450.
Jeremy Compise
10 years ago
Best Plumber in Charlotte! I spent close to 3 hours and 3 trips to the store to try and fix the issue myself. Gavin handled the job professionally in a lot less time. I am a busy person and have very high expectations when handing my money to someone. I could not have asked for a better experience. This was money well spent!
Ben Jackowitz
8 years ago
Total rip off. Guy came out to fix a clogged dishwasher and we paid him $300 to pull a piece of gunk out of the tubing. Absolutely ridiculous.Edit - After my initial displeasure, I spoke with someone in their customer service department and was very pleasantly surprised with the results of our conversation. There was nothing wrong with the actual service, and now that the issue I mentioned above has been taken care of, I was very happy with their service. Thank you Carlos!
On a Friday night after hours I called Roto-Rooter and Sergiy Zhavko came out and arrived early and was able to quickly diagnose and repair the leak I had at my kitchen sink! Sergiy was very professional/polite and would highly recommend him.
Stan is the man!!! This master plumber was very kind and professional. He came in diagnosed the problem and fixed it with ease. We had a main sewer line clog from roots growing inside the pipe. Stan dug a hole, cut out the section clogged with roots to install a clean out. He also showed me everything he was doing and explained everything well so that I could understand completely. Thank you Stan for your professionalism and for representing the Roto-Rooter Company so well!!!
Scheduling service was great and suprisingly quick for a Sunday evening. Called at 6, technician dispatched by 6:30, arrived at 7 and complete by 8. Very satisfied with Ronald (#2143) and would definately request him again. Very happy with my experience.
They couldn't come out on Sunday and were later than expected on Monday. The technician was nice and did good clean work, but the price was very high. I will never use Roto-Rooter again!
On January ,2014 we had a shower knob leak when the shower was turned on. We first went to Lowe's and they gave helpful advice on how to fix it as a DIY. We could have done that and saved a lot of money but due to the complexity we decided it best be left to the pros. Going through the yellow pages I called a smaller plumbing company which charged a $95 fee just to get an estimate! Figuring that to be ridiculous we called Roto-Rooter next and the operator kindly informed they do not charge for an estimate. She was very polite and personal and she seemed to have a natural gift for calming people in a potentially financially overwhelming situation. She told me a service tech would be over that morning! She thanked me for being a return customer. The tech, Ronnie Suggs was very kind and respectable and the fact he was a former Army infantryman heightened my confidence in his ability to get the job done well. My wife and our medical service dog Scarlet (who is very protective about strangers in the house) also liked him and we all had confidence in him! Sure enough our shower put up a bad fight with him which he did not back down from! His determination paid off and our shower is now fixed. Mr. Suggs spoke well for the company and we are very grateful for the service! Very kind thanks!
I work for CWS Apartment homes at the Address serviced 6818 Northbury LN Charlotte NC 2826. The first two people who came started out good , failed to follow thru. I am not rating these individuals , I am rating Adonis Tech # 2501 Branch 023 . I was told by the previous person he was to arrive between 9:30-10:00 am. I called the previous person at 10:15 am,was informed that Baltimore dispatch sent him to another job.I was then told that the Adonis would arrive in Twenty min..,then was text it would be within the hour. It was about 12:20 when he arived. I informed Adonis I wasn't happy waiting 3 1/2 HR'S. Adonis handled this very professionaly , with no excuses . I found him friendly ,very likeable ,honest with integrity. I gave Adonis 5 STARS not Roto Rooter. I hope he receives some kind of recondition for being a very good tribute to Rotonda Rooter.
John did a great job with 2 toilet installs. On time and even though one was a replacement due to a new install by someone else, which leaked. He did it cheerfully & with a smile. Knowledgable, professional & fast. Cleaned area up when job was completed. Great job on both!
Mary-Martha Panther
7 years ago
Sergey (7775) provided excellent service in clearing out our clogged drain in our master bathroom shower. Roto-Rooter has come out a couple of times to resolve some major water issues in our house. They are prompt and provided great service. I would recommend them to my family and friends.
My main sewer line was backed up this past Sunday causing a flood in my home and thousands of dollars of repairs. I had multiple plumbers over early in the week and they told me I needed to replace my entire indoor/outdoor pipes because my pipe was collapsed. I got a 3rd opinion Wednesday afternoon from Roto-Rooter and they offered a difference perspective and found out that AT&T fiber bore a hold in my main sewer line. I did not have a city clean out in my front yard so I hired Roto-Rooter to complete the work so we could confirm via camera that AT&T was at fault. I would like to highlight Field Technician Derrick McCain who had my back through this entire project. He saved me about 10K which is what the first plumber told me I absolutely had to spend in order to get my family back in my home. He was accessible over phone/text and even drove out to my house at 8pm to meet the city of Charlotte to make sure the camera footage was captured. He was extremely helpful and I will be using Roto-Rooter and Derrick McCain moving forward for all my plumbing needs.
Stephen Carley
5 years ago
Daniel arrived on time. Took off his work boots before entry etc. Daniel is very well spoken, well educated, very professional, a lifetime Charlottean.After a few minutes, he was able to assess the situation and formulate a plan to fix my problems. He then methodically carefully and efficiently resolved every problem.Daniel is our plumber for any future problems. I am sure that all agree.
Stuart Modeen
3 years ago
After another company couldn't get my drain unclogged I called Roto-Rooter. The tech Adonis who came out was very knowledgeable & professional and was able to get my drain opened up. I would definitely use these guys again.
Sophia Harrison
4 years ago
We had an absolutely excellent experience with Roto Rooter. One month after we bought our house and had moved with our children all the way from Switzerland to the USA, we had a blocked main line and could not use toilets, shower, washing machine, dishwasher etc. Of course when something like this happens it is a weekend. 1 hour after we called Roto Rooter on Sunday morning the first employee was at our door step. He professionally checked the situation and initiated further steps which needed to be taken. To make a long and very complicated story short - we had the best men working their souls out for us!! Waide and Puia were batteling our situation from 1pm till 11 pm in the dark of the night with flashlights!!! They dug two huge holes by hand, removed a big bush of which its roots had grown through our pipe, they stood all day digging in the wastewater that had flown into the earth for 1-2 years, and was now flowing back. Not to mention the odors they were breathing the whole day!! It was disgusting and awful!!They did not stop until they had finished the work at the highest professional level at 11 o'clock in the evening. They replaced the pipe under very complicated circumstances and corrected the sloppiest work that had been done before. After filling up the holes in the earth by hand again they even swept our pathway leading up to the house.I cannot describe how grateful I am for the support and work of Waide and Puia. Not only have they done their work professionally, but they helped us extremely through this difficult situation by explaining every step they took, and their positivity and friendliness throughout the whole day and procedure was amazingly strengthening and encouraging.The commitment and dedication of these two men is priceless!! Roto Rooter – you are lucky to have such people like Waide (2640) and Puia working for you!!!Sophia H.
Tom Brooks (Country Dance Instructor)
4 years ago
Jeff arrived at my home within two hours of my call for help. He was very professional and courteous. He explained what he was about to do, what it would cost, and ensured I understood everything before proceeding.
Roto-Rooter is the best plumbing company out there! Period. they are knowledgeable, friendly, and they work 24/7. If it wasn't for them I would have had major water damage to my house. enough said.
I called around 5:30 and they said they would be here before 10 and they were. Our toilet was clogged and Stan did a great job explaining what was wrong and what he needed to do and did the work quickly. I would recommend Stan and Roto Rooter
Granville Walker Jr.
6 years ago
An uneventful day quickly changed for the worse because of a clogged pipe and subsequent water damage due to an overflowed toilet; which resulted in thousands of dollars in material replacement and restoration costs to our home. The first Roto-Rooter (R-R) service technician to respond to the call, eyeballed a couple of areas, stated the line was clear, and pocketed a 90.00 dollar service fee. He was in and out in under 30 minutes. Once all repair work was completed, a second plumber employed by our insurer (another company) reinstalled the detached toilet, checked his work and determined a clog still existed somewhere in the line. Another R-R service technician was dispatched. We discussed the problem, which included my strong dissatisfaction that the problem apparently wasn't resolved, let alone correctly identified in the first R-R visit. The performance of R-R service technician # 1151 was a vast improvement over that of his predecessor! Instead of spending tens of minutes looking here and there, service technician 1151 methodically started in the attic, checked all three toilets , any internal or external locations where a plumbing fixture could be found, while also making use of imaging equipment at his disposal. Over two hours later, the condition of all household toilets was 100 percent, and no additional charges accrued. While the moral to this story is whatever one chooses to make it, I highly recommend if you're a Charlotte resident in need of professional plumbing or drain services and by some chance call Roto-Rooter, specifically ask for service technician 1151, also known as Dmitry.
Today I had the pleasure of having Darrin Ford from Roto Rooter come out and fix my drainage issue! Not only was he professional and super nice, he got the job done in no time! I would highly recommend contacting Roto Rooter and asking for Darrin Ford for your plumbing needs, he's the man!!
William Henriquez
2 years ago
Roto Rooter “came thru on time but needed to get another team member to check inside the pipe lines with a Cámara to find the problem inside the pipeline is on standby for the rest of the job to be done as promised to arrangement “ great job “ to be continued
I called Roto-Rooter, due to low hot water pressure. The technician LP came out in less than 45 minutes, found the problem and quickly resolved it, while providing amazing professional service. I highly recommend this company for all plumbing and drain services.
William Carter
10 years ago
Rhett was very professional and had our toilet and sink faucet installed with no complicaitons. He had everything he needed on the truck including an extra long supply line for the toilet because one provided by Lowes was not long enough. We will probably use the service again for other things given our experience.
Stan was the most helpful plumber we've ever worked with! He not only fixed our issue, but gave us tips and information to help us avoid a repeat any time soon. Quality service!!
Stephen Goetz
5 years ago
Scheduling service was a breeze and my technician could not have been nicer or more efficient. I will definitely be requesting Ronald (#2143) again for any future needs. Always a less stressful day when you can find a problem and have it resolved in a matter of a few hours.
Shorty after moving into our home, we had a flooding disaster. The plumber and restoration team were very pleasure and professional to deal with, which has been refreshing during a testing period for us. Tim and Marley were great over the few days of the dry out process and even managed to pack everything up without waking the baby! Much appreciated.
Jane Campbell
2 years ago
My need was met in a timely manner.
Lowe’s would not hook up my water line at the refrigerator I purchased from them after they said they would. Serviceman Jeff H. #1080 was professional, knowledgeable, and courteous.
Wade was heaven sent. I was away at work and my wife and kids were home to deal with the mess of a overflowing toilet. When I got home he was very professional and polite. He took his time to explain and walk me through the process of what was happening. He made my wife very happy. I always say a happy with is a happy life. Thanks Wade!
Refused to quote fees over the phone and said they had to access onsite. Said there was no service call fee. I’m thinking they will be the same or better than other plumbers called. They were over $200 more than a plumber with a wknd service fee. The man they sent was very nice so I used them and he literally read charges from a preprinted laminated clipboard. I would never use them again so beware.
James Railton
9 years ago
I had a great experience with Roto-Rooter. They are very busy right now taking care of the many frozen pipes around Charlotte but still scheduled me quickly. Stan is knowledgeable and very kind.
Brandon Norfleet
4 years ago
Jeff was very professional and arrived on time. He was able to take apart my pipes, cleaned out the areas that were clogged and repaired a leak. I would highly recommend this company.
Nealleigh Rice was my technician and she was awesome. She was very friendly and professional and extremely patient. She found the problem which was a broken main sewer line. I really crappy job.. I would recommend this company any day of the week.
Lindsay Louya
6 years ago
So many weird things. First, I called to get them to come out and fix our problem. Our downstairs toilet in our split level home was flooding when we would use ANY water. If we tried to shower or flush a different toilet, water would POUR out of the downstairs toilet and flood the room. When I first called, they told me when the plumber would come and told me about a separate company that would do a clean up and was optional and they would call me AFTER the plumber showed. This service, instead, showed up at my house...no call or anything, at 3:15 (our plumber was supposed to come out at 6:30). After that complete confusion, we didn't want anything cleaned til the problem was fixed, Roto called and said the plumbers were running extremely late so we reschedule for their suggested window the next day; 12-4. They called the next day at 2 pm and told me we were next on the list and the plumber would be there soon. At 4, I called them. The man on the phone said he doesn't know why they would tell me I was next and didn't know about the 2 pm phone call at all. By 6:30, I spoke to a DIFFERENT guy, and he said they could come out at any time of the night if I wanted to be left on the schedule, and I did, as I could not use any water in my home at all. I got a call within 5 minutes after speaking with this man, from a woman who said they did not have a plumber for me at all that night. I was shocked and explained to her I had JUST talked to a man that said they don't have an end time and can come out in the middle of the night if it was ok with me, she said that was true. Our plumber eventually showed up at 8:30. Stan the Russian plumber was amazing and is the only thing saving me from giving this a one star review. He knew exactly what to take care of and went straight to work. It was obvious he loves his job and we could trust that he would get the job done expeditiously.Roto was full of random phone calls, each contradicting the last. They were obviously disorganized and took no notes on my file each time I spoke with a representative. It was frustrating and annoying that I had to fill THEM in on the phone calls I had with every representative for two full days. They need to be more organized, take notes for their files, and communicate better.
Dennis Garrity
4 years ago
I was kept well informed of the time the technician would arrive. Bob was skilled and professional. In addition to doing a great (and speedy) job repairing a leak behind the drywall, he educated me on the cause of the problem and the troubles with Polybutylene pipe.
I contacted Roto Rooter to clear a main line at a rental property we own. The tech, Sergy #7775 was very professional and worked hard to resolve our issue. I would highly recommend Roto Rooter for main line clogs. They have all the necessary equipment to make sure the line is fully cleared.
Donna Baldassare
a year ago
Service was good. However technician spoke very poor English and was very difficult to understand. I spent $600.00 to clear my sewer line and could barely understand what he was saying.
The process to get support to fix a water line break was great. Daniel arrived about an hour after I called and quickly fixed the line. He was very friendly and completed the job with no issues.
Aiden did a very thorough repair on a leaking toilet tank. He fixed the problem and cleaned the area completely. I asked for him by name because he had installed a new toilet for me a few months ago.
I have 4 small leaks in my condo I needed fixed. Had Roto Rooter come out. The tech didn’t seem to know the names of the plumbing parts nor which bathroom was the “master” and which was the “hall bath”. At the end, he quoted me $2300 PLUS $1000 for a permit PLUS parts and labor. I laughed at him and told him to leave. The second quote I received was for $400 - no permit. I am a woman and my husband wasn’t home. The tech was either grossly under qualified or trying to take advantage of me because I’m a woman. Either way, don’t call them.
Highly recommend Roto Rooter, especially Stan. The overall experience was great. From the initial call with JC to the dispatch followups to Stan working efficiently and effectively to clear up a big problem. Stan could have stopped at the initial snake solution as the water was running well but Stan went the extra mile to put the camera back down the drain to ensure a good clear pipe. He found more egg shells which would have been a future problem. 10lbs of egg shells later, we now have clear pipes and I've put them through their paces in the last hour by running the dishwasher, taking a shower and flushing a toilet that were all in line of what Stan cleared. Stan was friendly and professional. Would recommend him to anyone that has a plumbing need. The work by all involved is appreciated and especially all the Stan did for my family.Sincerely,Wes
quick responsive service. Stan has come to our house a number of times and is always pleasant and very professional. He never looks for shortcuts and always stays as long as it takes to fix the problem.
Dennis was very professional and arrived at 8:00 am within the window of 8-10. He assessed the situation and informed my of the cost. He quickly addressed the problem and asked if there were any other issue or concerns we may have. Very satisfied.
I use them for my house and small business. Jeremy and Eddie have come out and have been very professional. We had a toilet that wouldn't stop running and they quickly figured out the problem, quoted us a price and had it fixed within 24 hours! I will continue to use them as long as I can.
Annette Woody
7 years ago
My family first called Roto-Rooter in April of 2014 after reading several good reviews.On our first service call we were surprised when Sergey knocked on our door. We had read such nice things about him. Sergey was here to cleanout a laundry and kitchen drain line but as luck would have it, he discovered our toilet was leaking water under the house when flushed. This had just started happening so I was glad he pointed it out. I was happy my son was able to fix it while Sergey was still here in case he had run into any problems. Along with fixing my clogged drains, Sergey also installed two outside faucets. He did a great job and answered all my questions. Needless to say, when we ran into another plumbing problem the other day, we called Roto-Rooter and asked if Sergey could come out. Sergey came to our rescue again. He rebuilt our shower converter in our shower and bath tub. It was much cheaper than buying new fixtures and having them installed. Sergey is always friendly, professional and understanding. He answers all questions and leaves things cleaner than when he started.I originally wrote this last year in 2015. Evidently it didn't post then but we just called Sergiy (#7775) again this past week (April 2016). This time our main drainage pipe was leaking into our crawl space. What a mess! Once again we called Sergiy to the rescue. He was once again, friendly, professional, understanding, knowledgeable and reasonable priced. I highly recommend him! We have called on him for the last 3 years and if I have any plumbing problems in the future, I will not hesitate to call on him again. He's really good, so don't all of you call him (LOL) or he might be too busy to provide service to us should we need him again.
Adolfo was here an hour and a half ahead of the appointment. He got right to work, located the problem, and quickly cleared the clogged drain on our kitchen sink. He was a pleasure to work with and I will ask for him again should the need arise!
I had the pleasure of working with Noah. He was pleasant, well-mannered & very knowledgeable. Noah was able to diagnose the problem & solve it with no issues. I have an additional service that I will need in the near future. I will specifically request Noah.
Beatriz Vargas
6 years ago
I called to ask for an appoitment and the technician was in my house within one hour of my call. The service was great, Ronnie was very knowledgable of the problem. My problem was fixed. Also, the water restoration was in my home and gave me a stimate of the water damage repair. Thank you for everything.
Dorothy Roman
2 years ago
Able to arrive within 2 hours of calling. Technician Adolfo was very friendly, courteous, and got the job that was needed done. Cost is a little pricey tho.
Kate Ellmaker
4 years ago
We had a leak in our water heater in the attic. We called RotoRooter to have someone come help us. Daniel was great. He told us what the problem was and quickly fixed it! No more leak and we have hot water again!
Butch Allen is the best technician. We have used Roto-Rooter for multiple issues that we have encountered at the two buildings we (Cushman & Wakefield) manage. Butch is honest, prompt, reliable & dependable. When Butch services our buildings we have complete comfort & confidence knowing that the issues will be resolved.
Brittany Sommer
5 years ago
let Me start by saying, until now, I have never needed any sort of plumbing service. So you can imagine the stress when I not only needed the service but it wasn’t the easiest of services, in fact I’m pretty certain I was one of their hardest service calls they have ever had. I live in a house that is brand new, we built it in 2015 from ground up so the fact that I had a nightmare of a plumbing issue this early on can probably add to an already increased stressful event. My husband is out of town for work for several weeks, and I am home with my 2 boys just trying to keep the house in order along with School, appointments and everything else a mom has to do on a daily basis. On Friday night out of nowhere my sewage started filling my bathtub (where my toddler takes his bath) and my shower, yes I said sewage, I won’t go in detail but it was the biggest nightmare of my life. My toilets barely worked, and I went the entire weekend trying to use our plumbing as little as possible until Monday. No showers, laundry,dishes etc. only toilet. Like I said a NIGHTMARE!fastfoward to calling rotorooter. The appointment process was an absolute breeze! Waide, our first serviceman was more than outstanding, I was worried about the pricing, and the overall experience of the plumbing process, I’m a mom who knows absolutely nothing about this sort of stuff, so it was intimidating! He explained everything in detail, was kind and courteous explained pricing and explained in detail what the problem was and how to fix it, (note: this whole entire time I was chasing around my toddler) he told me that my builders really did a number on my plumbing system, in short, they rushed through to save them money and time and in the end give me more stress imaginable! He explained the issues with my plumbing and then called another serviceman to come put a camera through the pipes to uncover so much more issues that a normal house owner would have never ever seen, HENCE THE REASON THE BUILDERS RUSHED THROUGH! This serviceman was named mike hallman, and he was sooo much help! He gave me pointers and tips and went above and beyond to help me Understand the neglects of the building company even plumbing issues unrelated to the problem. The plumbing issue may have been a nightmare but the experience with ROTOROOTER couldn’t have been any better! I felt like they went above and beyond on their services jointly giving me expert plumbing opinions and helping me understand everything I need to know if I choose to handle it with my builders (which I will) it was an all day affair and I didn’t even have to pay for the service mike gave me, and he was here a few hours. And waide left and then came back (on his own) just to make sure everything was ok. I couldn’t believe the level of service I received, that is why I felt so compelled to give this review, not for any other reason but to give these 2 men praise because they deserved it so much! Unfortunately now I am about to go and clean sewage debris (a better word for you know..) out of my shower and my toddlers bathtub I am dreading so much, and to top it off mike left me a set of rubber gloves just to try and help me any way he could. Our issues aren’t over because we realized our plumbing will need to be redone, so we will see Rotorooter again, and I can’t imagine ever using another company again. The level of stress I had you can’t imagine, and yet these guys somehow helped relieve a big part by not only doing their job but going above and beyond! That right there is high quality service, the kind where you take an extra 30 mins (of a busy day) to go online and give them the credit they deserve! Thank you guys so much again!
Kutz Unlimited LLC
4 years ago
Had my cast iron sewer pipes collapse under my slab in my rental property. Luke Bustle made sure my home was back in order fast.They dug up the pipes under the slab and replaced the concrete and dirt for a reasonable price. Thanks to Mike, Lp Lal and Sam for the great work performed in a timely manner. GREAT EXPERIENCE!!
These guys were AWESOME, when I called they had a tech here in no time, Once they got here they diagnosed the problem, and gave me an estimate. The next day they were here with the equipment and man power to fix the problem. Highly recommend Roto-Rooter.
Derrick, the young man that came to assist us, was phenomenal from the moment he walked in the door until he completed the repair, cleaned the mess and left. He was the epitome of professionalism and the work done is excellent. I don't feel like I was cheated by some company trying to make a buck. Thanks.
We had Roto Rooter come out and fix a leak by our washing machine and they did the job that was needed and didn't try to up-sell us on fixing or replacing things that didn't need done. Ronald James was great.
This is one of those feel good stories that I have to share with anyone and everyone. I am one of those give it a try first person and if you mess things up a professional can then come behind you and clean up your mess. That’s exactly what happen when I removed and replaced my sink to have new countertops installed, me not thinking, the garbage disposal and pipes underneath the sink had to be disconnected, no problem I grabbed my tools began to disconnect the garbage disposal and pipes. Long story short, countertops removed, sink uninstalled, pipes included, new countertops installed and yes there were some hiccups along the way that required additional work and skills that I didn’t quite have, nevertheless I proceeded, garbage disposal and pipes reconnected, oh and before I forget I shut the main water value off, so I caught a break, items reconnected, turned the water back on so now it’s time to test every thing out. Water on a drip here and there, nothing that a twist and turn won’t fix, dishwasher ran and all seems fine. Later the next day, I filled the sink up with water and yes you guessed it, water seeping out through the pipe fittings, so now thinking to myself and having to share this with my wife and now we both know that my plumbing skills are in need of sharping, so I placed the service call to Roto-Rooter which turned out to be the smartest decision that I could have made. Out comes the plumber, this is how we refer to individuals when we think, okay now I’m going to go broke after this service call, I’ve accepted this because what, yes it was my mess that he was going to clean up.Here’s the real story• The plumber – good morning I’m John are you Mr. Laws• Me – good morning yes• The plumber – you placed a service call• Me – yes sir, come on inHe comes and we go over and discuss the problem, he’s very attentive, polite, professional and seems very concerned about my problem. This is where he went from the plumber to John. John concerned about my problem started assessing the situation and the whole time keeping me well informed of what it was that he was seeing and what it would take to and approximately the cost to solve the problem. Me relieved and taken back with these reasonable estimated costs to repair / cure my problem, was like lets make this problem go away. John (remember he’s not referred to as the plumber anymore), let me grab what I need to correct this, we of course during this service call like many others are having small talk, the more we talk the more comfortable I’m becoming as John not only is a true professional but more importantly a person like me. Really enjoys what he does and wants to make sure that before he leaves that my problems and concerns are resolved. While John was repairing what was needed to my surprise checked and double checked leaving no stone unturned, made some other minor adjustments that he noticed was not quite up to his level of standards, I’m talking about the small details that someone else may or may not have just brushed off as not my concern. Not John, he made sure that when he left me that he and I both knew that I had nothing to be concerned with. John reinforced my belief that there are more people in the world today that generally cares about the safety and welfare of other enough go above and beyond to provide the BEST customer service possible. John not only fixed my sink problem but John did much more that, he left me knowing that there are still so many individuals out there that truly cares about doing right by others and I am forever thankful and appreciative for his service and contribution to our society. This was more than just your typical service call, this was a call at least for me and my family a displayed great humanity. I can’t thank you enough John and know that you have put Roto-Rooter at the top of my list for all services that the company provides.
After dealing with a clogged up kitchen sink and calling around for a few hours trying to find the best deal for my money, I decided to call Roto-Rooter and to my amazement they were actually the best price and the FASTEST to be able to come out to my house! Wow I was shocked because as I did, I am sure people think oh they are the highest priced ones but honestly...they were the cheapest!! The guy that showed up to my home was Hal, what a super nice and friendly guy! He was very knowledgeable about what he was doing and explained every step to me, and answered every question I threw at him. So glad I made the decision to go with Roto-Rooter!! FIVE STAR!!!Thank you so much, Kris Solomon
Chelseanne Cannon
6 years ago
When we had a pipe break we didn't know where to begin! We had water everywhere, it was leaking from an upstairs bathroom into our kitchen! It was a nightmare, luckily we called roto rooter, they were there quickly and they helped us navigate how to go about drying the water out, and the next steps to take, they worked with our insurance, and made the whole process as painless as possible! When something as frustrating as water damage happens the last thing you want to worry about is the honesty and integrity of the people helping you, roto rooter, was honest, up front, and straight forward with what they were doing, what they were fixing and the cost would be, and asked before they did anything. Branden was our water restoration specialist and he was awesome! I would use them again if I ever needed to, although I hope we never have to!
We were very pleased with the service from Roto Rooter. Received call plumber was on the way, arrived & got right to the service that was asked for. Always use rotor rooter when we can. Excellent service.
Karen Spiegler
5 years ago
We recently had a plumbing issue. After the plumber Rotor Rooter corrected the issue, he had another person from their mitigation team, Rachael Tilson, come to the house. She used thermal scanning equipment to detect moisture that was trapped in the walls and ceiling, as well as the carpet. She was very professional and did a great job of explaining the moisture issues we were going to have as a result of the plumbing issue. She then had a team come over to cut out the affected drywall and carpet, so they could install fans to get the moisture out. Within 2 days, they had mitigated the issues. Rachael and her team did an excellent job. Roto Rooter is the real deal.
Kayleigh Mezger
7 months ago
Dennis was very professional and polite. Had a bigger issue than originally thought and he took the time to resolve it.
First technician visit turned out to be flawed, opened one drain ans solidly blocked a second, causing late night angst. Second visit was the charmed one. Technician James J. was effective in his use of the right tools to clear our plugged lines, and advice about avoiding a repeat sounded good. I should mention that no initial price quote was provided until first tech. arrived; it seemed a bit high but, overall, was in line with the effort expended.
Immediately after my call, there was a team at my home within an hour. They diagnosed the problem and began to work.I received names and phone numbers just in case if there were any issues over the weekend.Very much appreciated, especially during the pandemic.
Randall Deighan
3 years ago
Ronnie's professionalism and knowledge was outstanding. We had two separate plumbing issues diagnosed and repaired before noon. Just know if Ronnie shows up you are in good hands.
Micah Morrison
6 years ago
Stan was my plumber. We had a clogged kitchen sink thanks to some old cast iron pipes and a garbage disposal. He did an excellent job of educating me on how to prevent it in the future as well as any potential problems he saw under the sink. Well worth it.
Patricia Baker
5 years ago
July 9, 2017 starting the week off bad. Plumbing was backed up it starting flooding in my basement. My son came over to try and help me, he ran a snake through the pipes would not flooding. He yelled to me and said to call Roto-Rooter NOW!!!!! I called them and they came within 45 min. A team of seven came, Ron, Nealleigh, Andre, Derrick, Steve, Tim and Darren, these guys worked wonders they found a hole in my pipes and repaired it, they even cleaned up behind themselves. I highly recommend Roto-Rooter. Now all I'm waiting on is my insurance company for repairs.
Christine Vance
3 years ago
“Mr. Sena was great he replace my bathroom sink faucet and replace two of my water supply pressure valve and also check my water pressure inside and outside my house all at a reasonable price after a fantastic discount. He also took the time to explain to me what was going on with my plumbing before he started the job and after he finish”text copied to clipboard...
I had a clogged sewer line downstream of the house and sewerage wasbacking up and beginning to surface out of the downstairs toilet drain (that toilet was removed due to works in progress)John with Roto-Rooter came out within 60 minutes of the initial call, and spent a good hour snaking the line almost all the way to the city main. The culprit was found and the drain cleared.The charge for this job was $294 ($334 minus a $40 online coupon). I did not do any surfing and price comparisons since this was an urgent job, so I really have no idea if I overpaid. None the less, I feel it was a fair price considering John's quick response and the fact that he worked diligently and finally cleared my drain. It was not an easy job, and required a good 80-90 feet of rooter line. He also had some recommendations for me to improve the plumbing of my 1970's era house should this sort of thing happen again (i.e. install an exterior two-way cleanout).Had I not had the toilet already removed, the cost would've been higher to remove and replace the toilet for access to the lines. (there was one cleanout under the house, but opening that would've spilled sewerage in the crawlspace).Roto-Rooter is not my everyday plumbing company, but I would use them again for emergency service. Fast response, competent service, and (dirty) job completed. Fair pricing but be wary of additional costs (i.e. if a toilet needs to be lifted for access), but probably not an issue if your house has modern cleanouts.Thanks!
The person showed up on time, he stated before doing anything thing else or trying anything else he had to remove the toilet and charge me $615.38. I had to wait for almost two hours for the camera person to show up, then he charged me another $2657.38 for roto rooter to come out and dig up the old pipe, even though I was told I wouldn't be charged for the clean out of the line if I allowed them to do the digging of the old pipeline and replacing it. But I charged any was.
Incredibly knowledgeable, professional, and customer-oriented. It was great working with Dillon and Noah, and I felt like my house was in great hands!
A technician was dispatched in a timely manner. He was very knowledgeable and professional. Not only did he diagnose and fix the problem, he told me what I needed to do to prevent the problem from happening again in the future. I was very pleased with my service.
Called Roto-Rooter to clear a blocked storm drain. A Service Technician came within 2 hours. Before that, their office called to inform us he was on the way: very efficient. Technician (TJ) gave us a fixed price, which we agreed. He tried pressure hose from both inlet and outlet, then snake to clear the blockage, without success. Put dye into the pipe and left it overnight. Came back early next morning to see if dye-colored water was flowing from the pipe outlet (it was not). Used camera from both ends and found blockage. Identified site and depth of blockage (probably collapsed pipe) but unable to clear it. Even though we were disappointed the blockage could not be cleared, TJ identified the problem and is working with us on a proposal for next steps to correct the problem. Overall we were very impressed with the efficient and prompt response and service, and the professionalism and dedication of TJ. We totally recommend Roto-Rooter.
Monday morning March 5th I discovered that my sewer outfall line was clogged. I called Roto-Rooter and Stan Sarlovskis came by and cleared the line so that it would drain. There were roots growing into the pipe. He gave me a quote to dig up and repair the line. Since this had happened before, we decided to take his advice and have it done.On Wednesday, Eddie Garcia came out to perform the work. There were indeed large roots on top of the pipe and once those were cleared and the damaged section removed, there was a mass of small roots that clogged the pipe.Both Stan and Eddie were very informative, they let me know step by step what they were going to do and showed me the results afterwards. Eddie did an outstanding job in making the repair and documenting the entire process. They are both obviously well trained and went far beyond what they could have done. It shows that you hire good people and train them well. In this day and age that is remarkable.When Eddie finished, the area was cleaned up and he made sure that the drain was flowing. Thank you for fixing our problem in such a timely and professional manner.
Sarah Gibeaut
6 years ago
We had a really gross sewage backup in our house Thursday night and both the unclogger person (name is not in invoice - # 4908) and Stan Sarlovskis (#2439) could not have been more helpful and professional. The person who unclogged the backup helped cleanup and Stan came later with the camera equipment to trace the problem underground. He was very helpful and left his card in case there is further follow up needed.I would highly recommend Roto-Rooter.
Had a leak coming from upstairs bathroom into the kitchen ceiling. The technician, Ron Johnson, assessed the problem, provided a quote, and fixed the problem quickly and efficiently. He checked the repair, tester and left the area clean. He also observed all social distancing and COVID safety protocols. Thank you.
Mehdi Houissa
4 years ago
First plumber they sent had no clue. Second plumber came three days later. He was very knowledgeable but had a big time attitude. The quote for repair was exorbitant and I ended up saving a lot of money by using a local plumber.
Penny Hightower
4 years ago
Rotor-Rooter is the only company I'll use because their work is top notch! Butch is amazing! Everytime I need them they come within 24 hrs. I'd highly recommend them!!
Roto Rooter of Charlotte helped us out of a jam last month. We had a bathroom leak that went unnoticed for several hours, flooding the bathroom and master bedroom. We called several plumbers - RR answered the phone and took care of the situation promptly and thoroughly. Special thanks To Will and Keith and their crew for their professionalism and hard work.
we had a sewer back-up on a Sunday. They were able to get to me within a couple hours and spent several hours getting things moving again.
Great service. Fast response after hours. Jeffrey was very polite and professional. Applied a $75 coupon towards my balance too! Very reliable service.
La'Tonya Taylor
5 years ago
Mike Hallman of Roto-Rooter (Charlotte) just left my home after tackling a somewhat complicated plumbing problem. This guy is so professional and even helped with another problem I had. Mike was explaining everything along the way. If I ever have anymore problems he will be the first guy I call, but the work was so good it will be a very long time before I need him again. Thanks Mike!!!
Plumber (Dennis) was very professional. Quick Service. Restoration crew was professional & efficient. On the pricier side, however, would recommend to friends. Made a difficult time for us easier with their professionalism and efficiency
Charlotte Bauguss
4 years ago
Unexpectedly available to replace garbage disposal (Saturday). Very competitive pricing. Technician #4529 was knowledgeable, personable, and efficient. Have used Roto-Rooter in the past with good results. Will refer/recommend to others.
I had a blocked sewer pipe going from the house to the street. The plumbers that came to my house were professional and made me comfortable that they would treat me fairly. I was not familiar with what could happen under ground to cause problems. They could have just unplugged the clog and left and I would not have known that a tree root had reduced a point in the pipe to half its normal width. Those guys, Sergiy and Paul, worked on that root with the rooter for at least an hour and cleared it out. I was able to see the problem and the result by way of a camera they snaked down into the pipe.
Roto-Rooter was extremly professional and resoponsive from the very initial phone call. The inside customer service kept me updated and notified at all times, and the service technician John showed up exactly when he said he would with out the 3hr window some companies give. John was extremly professional, and made me feel at ease. The problem with my water heater was diagnosed and fixed in an 1 1/2, so my family could have a warm shower!!! I would recomend Roto-Rooter and especially John to anyone I know. Thanks!!
Sewer line was clogged. Called Roto-Rooter and two techs arrived within the hour. They were very professional and had the line cleared within minutes. Afterwards, I had the line videoed and the video tech discovered another blockage further down the line. the video tech called the two techs back and they cleared the line a second time at no additional charge. Very professional service.
We were amazed to get a repairman who was courteous and professional (Stanislov Sarlovskis from 1700 Orr Industrial Court location) at 6-7pm SUNDAY EVENING to work on our emergency plumbing situation. He planned to locate the pipe block by running the rooter down the clean-out pipe in the front yard.Bad news: We couldn't locate the clean-out pipe in front. Stan insisted it had to have one or the house wouldn't have passed inspections but we couldn't find it. Still, I didn't want to empty yucky backed-up water from the pipe under the house, he worked and dug (90+ degree heat) for hours locating the clean-out pipe in the front yard which landscapers apparently buried under a large bush AND lots of dirt. Then he ran the router and camera through the pipe several times to clean it out as well as possible.We were especially grateful for his helpful, cooperative, professional attitude and attempt to save us money on this project. We are now planning to save up the money to replace the pipe that the roots penetrated as soon as possible.We had time to become pretty good friends while he worked because he didn't finish until after 11pm! THANKS STAN.
I work for a restoration company and have a landlord client who had a tenant with an urgent request for a plumber. All out of options at 10:00pm on a Sunday, I called Roto Rooter who sent out Derrick McCain to check out the issue. The home's plumbing system was completely useless and required the main line to be cleaned. Within hours of the initial call, Derrick had the tenants back up and running. Derrick wasn't like other plumbers. I was expecting an annoyed voice on the other end of the phone (due to the after hours call on a Sunday night), but Derrick was polite and enthusiastic about his abilty to help.Thank you Derrick and Roto Rooter for your help in a tough situation.~Ben
Vincent Dunlap
3 years ago
Today's service went well. I learned that if a plumber takes the base of the toilet a part, that he is suppose to replace all parts. That did not happen in the past, but Dennis done so today. The base of the toilet no longer moves either. This was good work.
We called around 3:30 PM on a Friday to have one of their technicians come and clean our pipes that were backed up due to a low spot in the pipes. The technician showed up by 6:30 and walked us through the process as he cleaned the pipes. He explained to us why this happened and then used the camera to show us what was going on in our pipes. He was pleasant and made quick work of it for a Friday night. We were most appreciative.Ed & Bev Nowlin
The service I received from your staff has been excellent. Tim, Michael and Gary were all very personal and took the time answer any questions that I had. They all made the process a little less stressful.I would definitely use this company again as well as recommend them to family and friends.
The gentleman that came out to my house was very professional he knew exactly what he was doing and he wasn't here that long so I would imagine that they have a lot of professionals working with them this is a great company and the price was not that much!!!
Pamela Howard
9 years ago
Stan Sarlovskis is the best plumber I have ever had the pleasure of doing business with. His service is always superior. I am always pleased to see Stan appear when ever I have a plumbing issue. He is thorough and efficient and takes the time to explain what he is doing and provides advice on how to avoid future issues. I would recommend Roto-Rooter to family and friends, based on the service Stan continuosly provides. Thank you Stan for making an unpleasant situation stress free and quickly resolved!
Ticket:17881372/Tech:203/Ronnie Suggs. Ronnie is one of the most committed workers I've ever met. Rotor Rooter assigned Ronnie to come out and fix my toilets clog and to give an estimate to reply my main drain lines. While looking under my house to start the estimate Ronnie was bitten by cOpperhEad Snake. I insisted he immediately go the the Local ER. Ronnie however said before he wad going to the ER he was going to finish the job and get my toilet unclogged, which he diligently finished and cleaned up. He politely finished then I followed him to the ER to make sure he was OK. You talk about a Review Ronnie should receive employee of the year. 5 stars does not do Ronnie justice, I rate Ronnie and his office a 10+. THANKS AGAIN RONNIE.
Richard Harper
8 years ago
My kitchen drain pipes were occluded with grout from a recent tile job. I inadvertently dumped coffee grounds down the kitchen drain this AM, and that was too much for the pipes to handle. Zero water flow, and my best plunger wouldn't touch it. Stan came to the rescue, and was the most thorough plumber I've seen. He made sure that all my pipes were running free and clear. He also gave me some great tips on designing a septic system for a house that I will soon be building in the mountains, as that requires a completely different mindset than city sewer. Thanks Stan! I always rely on Roto Rooter because they do great work and stand behind it.
Always treated well when dealing with Roto-Rooter in Cornelius. Gavin is always professional, on time and a pleasure to work with. Highly recommend him/them when needing annual testing and upkeep.
Customer service was able to get a plumber out to me the same night. I declined and set a morning appt and they were able to accommodate my schedule! They called before arriving which was great and plumber that came out knew what he was doing!
Joanna Barber
2 years ago
Stan was very polite and helpful. He fixed our issue and gave us some tips to help us in the future. I was happy with the service he provided.
Keith and Wayne did a great job repairing an exterior faucet replacement we had botched and had to have water turned off at the street. It took an hour to access a tight crawl space, replace broken line and install faucet we had attempted to do on our own. Won't try that one on our own again!
Aisha Khalfay
6 years ago
They sent a guy out pretty fast the night I had clogged toilets. The guy who came did a great job and unplugged both of my toilets that got clogged at the same time. The price was a bit high, but it was late, and at least I got my bathroom problem fixed quickly before the morning.
Eddie Garcia did a great job and was very courteous and professional. He and his partner were here until 10pm to complete the job. I will use Roto-Rooter in the future and will ask for Eddie if possible.
Michael “Silverback” McCurry
10 years ago
I called Rotot-Rooter, and plumbing company in Charlotte NC. They responded very quick and were very resonable. Ronnie Suggs was very professional and did the job right. He was very friendly and explained everything that he was doing and what had caused the clog. He also told me ways to prevent it from happening again. I would recommend Roto-Rooter in Charlotte NC for all your plumbing needs.
TJ was Amazing! After having 2 other plumbers out that unsuccessfully determined the problem. TJ was extremely knowledgeable and determined the problem almost immediately. He was very professional and cleaned up after himself. If I ever have any other plumbing issues, TJ will 100% be the 1st call for me. Thanks TJ!
Keith frankel
5 years ago
They explained the problem, were clear about the solutions they were going to use and the associated cost. Did not get frustrated as the solution was not easy and took some time. No surprises on final cost. Would definitely recommend Dennis and Roto-Rooter for future work.
laurence kleiner
4 years ago
At that particular interaction =incomplete job, didn't localize the problem area and snake from there although readily evident as a clean out in the floor in plain site, then lied about doing camera work which wasn't done at the time.The remediation for these oversights has been good, once I go to a managerial level but the interference and explainations up to that point were obstructionist/ deceitful rather than helpful.Shout out to Liam, LP and the head of the camera work whose name I am sorry I forget, starts with a B; for stepping up and rectifying the situation and going out oftheir way to give rapid, excellent service. So in the end a 2 star (11/10) goes to a 5 11/23.
Jackie Mauney
5 years ago
Sergiy (tech 7775) found the blockage in my sewer and got it cleared. He located the clean out, which was well hidden, and also where the pipe was cracked due to an invasive tree root. 2 other companies had failed to locate the cleanout and only partially cleared the drain. Sergiy scheduled an appointment for the replacement of the pipe early the following day (tech 9886).Both technicians were extremely helpful and explained the work they were doing. Plants that had to be moved were replaced and the work area put back to the way it was.I highly recommend Roto Rooter and only wish I had called them first. It would have saved me frustration, and money!Thanks guys!
Susan Hagaman
6 years ago
I called with a large clogged drain, they responded right away and someone was here within an hour. Dennis was pleasant and very professional and had the problem fixed within an hour. I am pleasantly surprised at how quickly my plumbing problem was resolved...
“The Roto-Rooter team quickly found and repaired a root infestation that had caused flooding in my house. They alerted me to evidence that a previous contractor had damaged the sewer line allowing the roots to grow in. They also repaired it immediately and got me up and running in a couple of hours. ”
I had the best service man to fix a problem that actually stemmed from when my house was built 19 years ago. Ronnie really went out of his way to correctly do the job right and explain it thoroughly so that I could understand the problem. From here on out I will use Roto Rooter and Ronnie!
Service tech was awesome (5 stars) but pricing for this service was very expensive. $855+ to replace toilet (that we provided) and a shut off valve. Only there for about an hour
Overpriced repair! I was quoted $750 for labor. The job was completed in 1.5 hours yet no adjustments to amount due. That’s $500/hour for labor. Overpriced!
The Service was outstanding. The Service Technician Van kept me updated throughout the process. Van provided outstanding service and got the problem resolved very quickly. I would gladly use Roto Rooter again!!
Cynthia Dalton
2 years ago
Stan was very courteous, conscientious, professional and informativ. He knew exactly how to solve our drainage pipe(s) problem. I would highly recommend him.
Sergy was the 3rd plumber to come to our house to unclog our stopped up sink! None of the others could fix it. He was in and out in an hour with it fixed, the sink scoured clean, underneath the sink wiped dry and he crawled in our very tight crawl space to see the pipes and thoroughly explained to us why we had this problem. An excellent plumber who got the job done!!
Diana Greenfeld
5 years ago
Had a water leak one night last week. Called Roto-Rooter and technicians were here within 1/2 hour. They quickly and efficiently fixed the problem. Highly recommend using Roto-Rooter for plumbing needs.
Fanai was a prompt, responsive, knowledgeable tech. He listened to the problem, diagnosed accurately and provided options for repair. He was very professional and a pleasure to work with. Thank you!
Ronnie Suggs is extremely knowledgeable. Clearly a professional. Our issue was a toilet problem. Roto-Rooter's advanced diagnostic equipment found a damaged sewer line under our driveway. We are thankful that issue is repairable. I would recommend Rotor-Rooter to anyone desiring plumbing expertise.
Cathy Morrison
5 years ago
I live in an old house and there are always surprises. I've used Roto Rooter three times now, and while not the cheapest option, they are always quick to respond and efficient to fix the issue. Definitely the first number I call when I need something fixed right away.
Sherry Wilson
6 years ago
Office personnel kept me informed about when the technician would arrive. Puia was very friendly and knowledgeable. He answered all my questions (and there were many) without getting frustrated. He stayed focused and on task. He was very professional. Thanks for fixing my water heater Puia!!
My kitchen drain line backed up causing my dishwasher to overflow the sinks when it drained. My plumber was here less than an hour and a half after I called. My drain works great now and the plumber was a very pleasant professional fellow.
We call our local Charlotte NC RotoRooter to come and do a backflow inspection. Gavin Candish came right out after he finished the next job. Gavin was very professional and performed the work quickly. Great Job.
Victoria Meredith
5 years ago
We no longer have to search the web or yellow pages for a plumber. We just call Roto Rooter in the Gastonia NC area. Our recent experience involved a bathtub which drained improperly and flooded the bathroom floor. Ronnie and Steve assessed the damage and corrected it efficiently. Their teams were professional, informative, and kept us advised of what they were doing. I recommend Rotor Rooter to anyone looking for expert plumbing help.
I had Adonis come out on a Sunday morning and could not have been more pleased. He was professional and courteous. He examined my problem and gave options on how to resolve. Will be using the service again.
Sergey #7775 did a great job - arrived on time cleaned the drain, diagnosed the broken pipe, called town, worked with town folks when they arrived. All the while he was pleasant and efficient. Highly recommended.
Mallory Pittman
5 years ago
I have used Roto Rooter several times and have always been happy with the service. Scheduling is easy and receive email alerts/updates. The technicians are always professional and knowledgable. Would recommend.
Very Professional from the first phone call to finishing the job!
Dennis Cordova explained the process, diagnosed the problem and fixed the problem within 45 minutes. We had 2 plumbers come out and could not fix the problem. Thank-you, thank-you!
Chantal Otelsberg
5 years ago
We always use roto rooter for our plumbing needs. We received service yesterday and had a wonderful technician that was timely with, professional, and honest - which can be difficult to find in a plumbing company. Will use them again in the future.
Jennifer Jones
10 years ago
Roto Rooter of Charlotte repaired a leaky toilet in my upstairs guest bathroom that could've caused major damage if it had gone unfixed. The plumber Gary provided great service and fixed everything super quick. I will recommend in the future.
Kim-Peter “The Bag Carrier” Brumpton
6 years ago
Serious flooding due to a stuck toilet valve upstairs at our rental property in Charlotte saved by the fantastic service from Brian and Tim from RotoRooter who have made us feel secure in the restoration process, and with a good price as well. thanks fellas. You have made a bad situation a lot less traumatic.
The rep Van was informative and professional. He discussed the issue and solved the problem. It was done in a timely matter. It was an extremly expensive cost for the problem in my opinion, which he had no control.
Kristin Topoozian
5 years ago
Dennis was my technician for my complicated plumbing issue. He was very patient when trying to diagnose the problem and walked me through step by step. When he figured out the issue he was efficient in fixing the problem. I will definitely recommend Dennis to anyone having plumbing issues.
Everyone that came out said they would have to go though my wall to get to the pipe. Mr. Ronnie was great. I liked his personality. He came in and did the job in no time. He explain what he had to do and showed me the part that was damage and why it wasn't working.
Erika Wintering
5 years ago
Ron was great. Serviced our sink and in no time were back and running. Called at night. Came 1 hour later. Great service. Ron cleaned up all after himself and took all trash with him! Great service !
Paul Arbogast
5 years ago
Excellent and fast! Great service on the phone, fixed same day of call. Once at home , staff was very professional and knowledgeable. He had his own tools and verified that the problem was fixed before he left!
Marilyn Miranda
5 years ago
Technician PJ was at my place promptly. He checked the drain gave me a price. Warranty for work Is 6 months. This guy was efficient. Work excellent. Will use this company always.
Denise Beiler
2 years ago
Technicians (Luke and Shaomari) jetted our gutters and ran cameras through our drain pipes. They were very professional and knowledgable. They explained things as we went along and answered our MANY questions. They went above and beyond what was expected.
Vince Kinsella
6 years ago
Nealleigh Rice is a real lady. She took off the toilet, unclogged my sewer, scoped it out and ran the line again to knock out a little trouble area. She put the toilet back on with a new seal and a water line and made sure I was happy with the job. Great job!The only drawback is the cost was pretty steep.
Nealleigh and Gary were wonderful and ensured all plumbing issues were resolved and kept in constant communication through the entire process. Would highly recommend Roto-Rooter and especially the only female plumber in NC any day!
Highly recommend Jeff for your plumbing needs! He was very professional and thoroughly diagnosed my areas of concerns with feedback. He was very efficient and quick and gave excellent customer service!
Jonathan Gaddy
2 years ago
Adolfo (Tech 2325) was awesome. He was very professional and personable. He was also very knowledgable about his trade. I appreciated his attention to detail and positivity! Thanks so much!!
Russell Hicks
6 years ago
This service involved three trips to get the job done. First two technicians failed to solve the leaking problem. Finally on the last technician, Gavin #228, you got the job done. Gavin was very professional and solved the problem in a timely manner. You should have more Gavin's. The first two technicians did,t seem to know how to solve the leaking problem. The only way I would recommend Rotorooter in the future is the job Gavin did.
Angela Costello
4 years ago
Richard & LV were professional, hard working & compassionate. For a new home owner (6wks) they made an awful situation bearable. Richard explained everything they were going to do and why as well as the next steps. I am so grateful to have had them help me.
The plumber that was sent out to my house by Roto-Rooter was absolutely
FANTASTIC !!. His name was Lal. He was a very professional, hard-working guy. On top of that he was very personable. I can't recommend him highly enough. Roto-Rooter, keep up the good work and KUDOS for hiring Lal.
Steve Mumpower was great to work with. He was a professional and answered each and every inquiry with care and expediency. He really softened the blow of this entire situation and we were blessed to have him on our side. Thank you again.
Henry Fleishman
5 years ago
They were timely and efficient. Dennis Cordova arrived at the time they said they would. He was courteous and personable He diagnosed and fixed the stopped up toilet in 15 minutesMy only criticism is they are super expensive
Mandi Bickes
10 years ago
I had an ongoing issue with a backup in my plumbing, causing my washer to leak. I called Roto Rooter at 1pm on Sunday, and within 1 hour, Rhett Reynolds (the best plumber in Charlotte) showed up at my house. As he was troubleshooting, he found a GAS LEAK with my water heater. Not only was there a gas leak, but I had stored my lawn mower in the same storage closet. Rhett quickly leapt into action, fixed the gas leak, and of course fixed the pumbing issue. I am so thankful to Rhett - he kept me from having a MUCH larger problem. I was extremely impressed with Rhett's customer service, he went above and beyond, and put me at ease! Because of Rhett, I will be a Roto-Rooter customer for life! THANKS!!!
Sharon Stukes
6 years ago
Fast, efficient and knowledgeable. I called around 9:30am and the tech arrived within the hour. Repairs were complete before noon. The tech provided preventive tips. Will call again for future plumbing issues.
nathan flowers
5 years ago
I called Roto-Rooter to get an estimate for a DIY project gone wrong. Sergiy and Alex were on time and provided excellent service for a reasonable price. I will be using Roto-Rooter for any further plumbing needs.
Associate Travis Blanton arrived in time window given. He was courteous, knowledgeable and professional. He completely explained everything before he began. I am well pleased with his work.
Mary Kunkel
10 months ago
Every RR technician that worked in our house and yard was very accommodating and they did a great job!
Our service Tech Adolfo was excellent. He explained what he needed to do and why and was courteous and professional. We would definitely request Adolfo in the future for any plumbing needs.
Linda Scrudato
4 years ago
Thanksgiving day my pressure control valve started to leak. Went online and scheduled appointment for the next day. John T. came and got the job done in no time!Thanks for the great service.
Sergiy(7775) was amazing! He explained everything to me step by step. He showed me what tools he would be using and why. He was very professional and well organized. He cleaned the area he used and he ask me if I had questions. When I did ask questions he answered each one. I thank you for sending your best to me. This was a very bad situation for me, but Sergiy made my day. Thank you Roto-Rooter!
Ronald James was my plumber. Fixed my leaking shower within minutes. Price was reasonable. Rotorooter does not charge extra for weekends, late nights, or holidays, which was great as this happened on Easter.
Jeff, technician #1513, came to the house around 9 and stayed to midnight to clear a drain problem. Job well done and wouldn’t leave until he made sure that all of the drains were working correctly. Very professional and job completed.
FAST! PROMPT! These are just two words that describe this recent service call from Roto-Rooter at 1700 Orr Industrial Drive in Charlotte. The Serviuce Technician, Gary Rose, indentified my issue that we were experiencing with toilet. He immediately gave me a quote. The entire problem was repaired in approximately 30 minutes. Wow, I am impressed.Gary is a great plumber.Living in a 1938 built home, plumbing issues do occur. We always use Roto-Rooter at Orr Court Industrial location. As a customer, one can count fast, courteous service from knowlegeable people. Thanks, Roto-Rooter for another job well done!
Sewer line blockage. The first plumbing company I consulted told me I had to remove a huge tree and then they could replace the sewer line. $$$$$.Wanting a second opinion I called Roto-Rooter. A plumber was here shortly there after and with a camera was able to locate the problem under the foundation not the tree. By noon the next day all work was completed. This accurate diagnosis of the problem saved money and a tree. Thanks Roto-Rooter
Kelsey Elmore
5 years ago
Great experience with Christian! He was super patient and went way out of his way for me. Showed me stuff on cameras and explained every bit of it! Even joked around with my kiddo! Great people. Great knowledge. Great service. Great price.
Sergy arrived at my home within 30 minutes of calling to request service. Sergy was very helpful and fixed my drain with no problems. I would recommend Roto-Rooter to my friends and family.
Wade and Jeff did excellent job repair in a timely manner. They was able to determine the problem and told me the solution/ repair that was needed. They cleaned up the area after repair. They were both very professional.
Darren Ford was very kind and helpful. He fixed my kitchen sink by replacing the faucet lever and sprayer. Darren also replaced the tubes underneath the sink. The cost was very fair and reasonable.
I had a small flood in my laundry room which I thought was from the washing machine drain line being clogged since it had been clogged before. Ronnie came out on time the next morning. He check everything, cleaned the lines, and went over what he did. We were filling the washing machine to be sure, he noticed the washing machine it self was leaking. He quickly cleaned up the water as well as cleaning out the washer. Would recommend for Gastonia.
Jeff from Roto Rooter came to the rescue in snow storm Diego after I took apart our master bath sink piping to clean out the clogging and I couldn’t put it back together. They gave us a time frame in which the plumber would arrive and sent a text when he was on the way. Always our go to regarding plumbing repairs!
Not quite on time, but was quick to offer a discount for being a little late. Service was excellent, #plumber was friendly, knowledgeable and helpful. Left everything clean and did everything he could to resolve the problem, but the problem is in the septic tank.Service was provided in Grover, NC.#plumber #rotorooter
Stan Van Etten
2 years ago
Excellent Professional Service! Fast Response Time, Great Can-Do Attitude, Very Happy! Stan/CEO Wilkinson Property Management
Keneisha Boyd
2 years ago
I love how efficient Adolfo was actually came out earlier than time given. And had excellent customer service! Only took about 15 minutes and he was done!. Will definitely recommend.
Linda RivenbarkGra
2 months ago
The job was done quickly and efficiently. Thank you!
BANG for your BUCK !!This is the third time I have needed assistance with plumbing issues in my 18 year old house. The first was many years ago and was a nightmare. The reputation of this company was good but the service was crap and left a huge mess.The follow-up on the complaints were as bad as the service. It made me shy away from large companies only to find the local dad-n-son plumbers were not much better. Along comes the company that I thought only unclogged drains. The service and clean up were so good, my wife is creating a list of upgrades that she wants done, I can rebuild an engine, build a computer, manage a network, put out a house fire, cook like a food-network star. SERGEY (7775) has my back in the plumbing department. I will try anything but am quick to know when to call a expert. Sergey was on time, neat, knowledgeable, and wanted to show me the results to ensure my satisfaction. There was one issue that I would have saved the trouble and gone and bought a new part. Sergey worked his way quickly through the issue and saved me the cost of the new part and the time it would have taken to go a part store and get the part. I will see what on my wife's list we can afford and will not hesitate to call ROOTER. I give Sergey and ROOTER a 5 wrenches rating :). Duke the fireman.
Roto-Rooter's Stan Sarlovskis is the name for sure. Stan is the man when it comes to Plumbing and Drain Services. He did a great job, showed me what was going on and completed the work in a timely matter. Thanks Again
Sergiy was FANTASTIC! He not only cleared ALL my outside drains [clogged with 33 years of pollen and leaves!], but found and helped me fix several breaks in the lines. He went the extra mile and got done in just about 2 hours!
Jackie Dawkins / White
7 years ago
Awesome service:quick. Adolfo arrived within 30 mins. from our call. Diagnosised, and repaired problem within a hour. He was knowlegeable, professional, and honest. Glad we chose RR!
Anthony Boscia
5 years ago
Daniel was excellent! He spent a lot of time getting to the solution to our issue. He's really pleasant and very professional! I would request him specifically again.
Stan was amazing! Very knowledgeable and friendly. He walked me through the whole process and explained what I was looking at. He was great with preventative care as well! Thanks Stan Sarlonsnis!
Joshua Watkins (Josh)
2 years ago
Fast and professional. Maybe a bit pricey, but I've probably already wasted at least as much as they charged on other solutions.
Tech's cleanliness is worthy of mention; cleaning drains is gross and messy and things were immaculate when he left.
Called roto rooter because I had very good experiences with them in the past. They came promptly and helped us with the immediate problem of water damage in the basement. Very flexible about times when we were here for them to come out.
We had a backup of sewage into our master bedroom shower. Stan showed up on-time, was super friendly and knowledgeable and gave us tips to prevent back-ups in the future - as our plumbing has some unique challenges.
When the first plumber could not locate the source of the leak, the manager sent me a master plumber who fixed the problem to my satisfaction without additional charge. The manager did this based on my evaluation which impressed me. Thank you Gary and Trent!
James Samuels
4 years ago
Darren Ford of roto-rooter. He came out early and assessed the situation quickly. He was professional and gave me a fair price as he truly cared about my situation. Thank you!
I used the company for the annual Backflow Preventer Test as required by Charlotte Water. The service technician, Gavin, arrived promptly at the scheduled time, was very professional and the test was completed without any problem. I will probably use them again next year.
Daniel Sieger
4 years ago
I had a plumbing leak that was responded to promptly and efficiently by Roto-Rooter. They were very knowledgeable about the entire process, including how to contact my insurance company.
Vasily Astratov
6 years ago
Chris did an excellent job with replacement of a sewer ejector pump in a pit outside my property. The company promptly responded to my call and the work was competitively priced.
Dennis came over to unclog a sink in my bathroom. He was extremely nice and did a great job. He was very quick and efficient, and I would recommend him to anybody in the Charlotte area.
Elisabeth Reeves
a year ago
They team was incredibly prompt and professional. Walked me through every step they were taking and made me feel in the loop about what was going on. Will use rotorooter again in the future
Cara Robinson
4 years ago
As a first time costumer I couldn’t have asked better service. They were able to come out and address our problem in 1 hour. The nicest most professional Plummer came and had nothing but answers. I would recommend them for any of your plumbing needs.
Send an on-line appointment request on a Holiday and they responded at my exact time the day after, no issues or problems with it being a holiday week. The representative was very kind and helpful in explaining what the problem was and offered checks on any other damage.
I have used Roto Rooter for years and the service has always been excellent. No job seems to be too big or too small. The service people are always courteous and prompt. I would not use anyone else.
Todd Mengert
9 months ago
Dalton was awesome. He was thorough, eliminating all possible causes until we found the cause.
Doug Carlson
10 years ago
On 02/24/12 we had a problem in our less than 5 year old Mayfair townhome. Our toilets would not flush. We called Roto-Rooter. Dimitri was sent out and through the use of his Roto-Rooter machine through a foyer toilet, was able to unclog the drain. The drain was clogged with tree roots. I went out the next day and got some foaming root inhibitor. Directions say repeat in 6 months. The cost of this trip was $446.00.On 08/10/12 we had a repeat of the February problem. Dimitri again came out promptly and using his Roto-Rooter machine through the outside cleanout (much more convenient way to do the job) was able to clean the clog. Again tree roots. I requested that they schedule a trip to dig up the line and repair whatever was allowing the roots to get in the pipe. The cost for this trip was $285.00.On 08/13/12 Dimitri returned with a camera and after some digging in the front yard found a glue joint that was not properly glued that was allowing roots to enter the line. After cutting out the inferior joint Dimitri dug up more of the line on either side of the joint and found that the top of the pipe had a large broken piece (about 12 long) in the top. More roots had entered at this break. This was repaired and the dirt replaced as best he could. The cost for this trip was $882.30. Total cost $1,613.30!Service was great, Dimitri is a nice guy and did a good job. VERY EXPENSIVE!
Chris Olzinski
6 years ago
So easy to schedule online, quick followup and a very thorough and professional job. Sergiy was really helpful in finding the issue and providing multiple options to resolve. Will definitely be using this company again.
Nelson Waters
2 years ago
Aiden did a great job. He was very courteous and knowledgeable. With his pipe camera he showed me a place of potential problems in the future.
It pays to go with experience; Rooter Rooter knows this and staffs for it and trains for it; Marvin was perfect for our job; He had the experience to deal with our unique (veteran problems - our house was built in 1963); In a short amount of time our plumbing like new again and our lives back to normal!
Adonis was very polite and attentive to our locations needs. They were very responsive and quick to get to our location and handled our situation perfectly. Will definitely use Adonis again.
David Frederick
7 months ago
Water heater intake sprung a leak. I made the call and the entire job was done less than a hour later. Well done!
Harrison Kollm
2 years ago
Van was very professional, courteous and very knowledgeable. He offered good advice for our next steps and arrived earlier than expected. 5 stars all around.
Susan Brackett
6 years ago
Is there less than 1 star. I will never ever, never ever, never ever call Roto Rooter again! 5 hours and $200+ dollars later, I have nothing. Have you ever had a friend volunteer to fix something and an hour into it, you realize they are clueless? That's what happened tonight.
jesse Aaron
11 months ago
James was professional and courteous. He was very knowledgeable and friendly and I would recommend to any and all.
Sergiy #7775 was very professional and thorough. He explained to me, before he left, what the problem was so that I had a clear understanding of what he did to clear the current problem and what was needed to assure it would not happen again. I would absolutely recommend your services to neighbors and friends after my experience with Sergiy.
They were able to come out within an hour to fix our broken sump pump. It was back up and running within a few hours of my call. Very thorough and professional!
Kristopher Campbell
7 years ago
Nealleigh Rice was awesome! She completed the job and told us what we could do to prevent the plumbing backup from occurring again. I hope ALL Roto Rooter field technicians are like her but I honestly don't want to have to call Roto Rooter and findout :-) fingers crossed for no more plumbing issues.
Rotorooter came out the same day I called....they fixed the issue above and beyond what I expected. Moreover, they fixed what professional plumbers were supposed to have fixed when they came prior to me calling RotoRooter.... RotoRooter is my first call going forward for all plumbing issue...
Praveen Gudivada
5 years ago
On time but hugely expensive. Will cost an arm and leg for any service they do. They will not win the work if they compete with other companies. Will not call them again. Charged me $540 to unclog pipe. Overall 2k charged for
Unclog and replacing a small portion of pipe. A total rip off for me.
Jennifer Patton
2 years ago
I thought the srevice was fast and great. The technician ron was very professional and got the job done well. I would definitely called again and recommend this company to everyone.
Daniel was the technician, and he was the best that has ever been at our house for a service! He was knowledgeable, easy to talk to and super diligent and thorough.
Bobbie Simpson
5 years ago
Stan was Awesome. He wasn't rushed and answered all my questions. He explained what he was doing while I watched and was very polite. I will request him for future services.
Pros: They are always available, schedules service quickly, gave a courtesy call before arriving, arrived on-time, professional and polite, did the job and handled all paperwork with the city. No hassle, no drama, great service all around.
Cons: Not the cheapest game in town, but you get what you pay for
Very professional, very prompt. Had a clog in our main drain pipe; also included in the service for removing the clog was to run a video camera down the length of the pipe to check for any additional obstructions. Would highly recommend.
Great service! I was able to make a same day appointment. The plumber was very professional and I appreciated that he wasn't trying to sell me work that I didn't need done.
Fast response, crew did a good job at fixing the issue with the sewer main. They left a bunch of broken concrete in the grass area which could have resulted in a nasty cut to pets and people, just wish they wouldn’t have used the grass area to bust up the concrete to put in the truck, and lots of dirt and debris in the road area, other than that issue all well.
Lindsay Saksa
4 years ago
Our kitchen sink was clogged and a technician was at our house within an hour of calling and he sorted us out! Thanks to Sergiy (7775) for his professionalism and thorough work!
The plumber came out friday and installed a new kitchen faucet that I provided. There was an issue with pricing. On Monday Carlos called and got me squared away. Great customer service!
Dennis was very informative with everything he was going to do before he did it, from best case to worst case. Luckily, the problem was a simple fix. He explained the issue and preventative techniques for the future. Thankful for the fast and friendly service!
Aresha Givens
3 years ago
We rec'd excellent service from Darren Ford 570, he showed up way before the estimated arrival time, diagnosed our issues quickly and confidently, our problem was fixed in a timely manner and he kept us informed about all repairs he had to make. He alerted us to a problem that we didn't even know we had and we're extremely thankful for his insight! I feel confident about calling Roto-Rooter out for any additional future services and would be ecstatic if Darren came out again you've gained a future customer
they will not give a price quote over the phone, which means they will more than likely charge way more than the other companies. tucker plumbing in Charlotte NC on rocky river road gave me a quote for $125 over the phone to snake my one bathroom sink drain. roto rutor REFUSED to give me even a rough estimate on a pipe snake procedure. what a crock. I would NOT recommend this company!
Marvin my technician was incredible. Did a great job, very knowledgeable, and felt comfortable with him in my home with me and my family. Outstanding work and would use them again!
Paul Anderson
2 years ago
Roto Rooter was professional and on time. That's not something you see everyday. It wasn't the cheapest but the problem was fixed quickly so I feel it was worth the money.
Replaced leaking outside faucet. We had the part and it wad still over $500. Way too expensive. For such a small amount of work
Dennis was thorough and explained his process. He snaked the drain twice to rid it of the roots that were causing the backup. Dennis was very professional and he is a very personable person. I enjoyed his visit!!
Makenzie Welborn
2 years ago
The two guys that came were super nice and very helpful! They were on time and fixed things very quickly! Their names were Adonis (2501) & Adolfo (2325).
The technician was on-site within an hour and done an excellent. He unclogged the drain and retrieved my drain cleaner cable within 10 minutes. Dennis Cordova you are the man!
They were here is less time than expected. No hidden fees. Snaked AND camera all the way to city main.Stan Sarlovskis was a great guy. Very knowledgeable and super nice! Two thumbs up.-Austin Batten
LP is the man! He came out and assessed the situation, did some quick wall work and had the problem resolved within the hour. Very kind man, very professional, and I'm very happy with his services.
Great experience. clogged toilet. one call and service tech out within hours. knowledgeable and had everything working in less than an hour at a great price! highly recommend Roto-Rooter
Jessica L T Phillips
4 years ago
The tech that came out to our business was not only on time, but very helpful, knowledgeable and respectful of our clients that were in office at the time. Everything was done in a timely fashion and exceeded expectations.Thank you Adolfo!(Tech#2325)
This company is truly the best in town!!! Steve Mumpower ( Water Restoration Specialist) and Tim Parton and SAl ( Water restoration Technicians) are professional and prompt! Mike Hallman (Excavation Specialist) professional and caring and his team Lal, Hal and Mike gets the job done right!! These guys knows what they are doing! Travis Blanton very personable! They made this stressful situation seems like a walk in the park. I could praise them all day long!!!
Dennis was great! He and the guy who later came w/ the underground camera worked for
several hours to determine where the blockage was.
Dennis was cheerful despite having to remove the toilet twice.
Tim, Josh and Adolfo performed water restoration on the walls, cupboards and floors of my house. They were kind, courteous and professional. I hope that I do not ever need their services again but if I do I will call them first.
Finished the job above and beyond, with knowledge and skill. Our service men (Sergiy 7775 and Tony 2933) were very professional and we felt comfortable and trusted them.
He did a good job and we are happy with his work. We rated it 4 stars instead of 5 because we feel a minimum of $365 to clear a drain, is over priced.
Jeffrey Witte
4 years ago
Tim, Richard, and Alex were fantastic. They were on time, professional, and left my house clean upon completion of the job. This is definitely the Roto Rooter A Team in Charlotte.
Dennis arrived on schedule, unclogged the drain and cleaned out all pipes related to the problem. No rental surcharge, no trip charge. Just came when he said he would, assessed the problem, and fixed it.
April Topoozian
5 years ago
My technician Hal was a pleasure. He explained the process and got to work. This was my second time with Roto Rooter and both times I had an excellent experience.
Shane Edmonds
8 months ago
Technician was nice and got the job done. Service was way more expensive than expected.
Adonis 2501 branch 023 was a pleasant person who knew what he was doing. Did not make a mess and was very efficient in doing his job. I would Highly recommend him.
Allison Hoyle
4 years ago
Ron did an excellent job unclogging my shower drain. Very professional and prompt! I highly recommend him for your plumbing services.
Had Van as my service expert twice now and he was incredibly helpful. Took care of our problem and went out of his way to ensure we satisfied with the service. Truly great experience!
Shannon Mitchell
2 years ago
We had an emergency blockage in our kitchen drain (don’t ever get water beads near it! ?), and someone was out to help us within the hour. Highly recommend.
Kymberly Davidson
4 years ago
Very prompt and thorough service! Ken (dispatcher), Stan (technician), and Chris (restoration) were amazing!!! I cannot thank you enough !! You all situated issues that my landlord dismissed for years!!
Had blockage at kitchen sink. My wife called and the Technician arrived promptly. Blockage was removed and the Technician advised my wife on how to prevent the blockage from happening again. Very satisfied. Would recommend to friends and family.
Sarah Hofmeister-Cline
2 years ago
Great service! Showed up quickly even on a weekend. Friendly and professional. Did a thorough examination to discover the underlying issue and made sure everything was in working order before leaving.
Laura Bullock
4 years ago
Very fast and responsive. Would have given 5 stars except there was a communication issue between the original person who identified the issue and the person who came to do the work - after some confusion, it was ironed out, but it didn't give me much confidence. Otherwise, very happy with the whole process.
Thiane Edwards Carter
6 years ago
It appears that the drain was snaked and is working. But they were called on Saturday and didn't arrive until Sunday with no explanation. Then the technician broke something in the drain and we had to call back to have it repaired. I'm pretty sure the service was overpriced, I know they were a day late and I'm overall not impressed with the service.
Lenny Azzarello
4 years ago
Daniel (3144) was excellent. He was efficient, knowledgeable and friendly. The results were as desired. If I have another plumbing problem, I hope Daniel (3144) is available to available to fix it. Thanks to all.
Stan was the technician. He was professional, friendly and did a wonderful job. He also gave me great ideas/advice on prevention. I highly recommend.
Stewart Hasty
5 years ago
Had a kitchen sink back up and Roto Rooter was quick to show up and take care of the problem. I did have a customer service issue but Roto Rooter was quick to resolve the problem and appreciated how it was ultimately handled.
Courteous on the phone. Called before arriving. Showed up exactly on time. Then... Problem was diagnosed and fixed VERY quickly. Nealleigh was GREAT!!! Wouldn't hesitate to use again.
Terrence did a great job!
Barbara Heilig
4 years ago
I had a great experience with this company. They diagnosed the water leak problem very quickly and required a replacement of my kitchen faucet. Work was done timely and accurately!!!
Mermaid Tyler
4 years ago
Came out on a Sunday. And within an hour of us calling. Very nice and professional men, and explained everything they were doing. If you have a plumbing emergency, they are your best bet.
Very expensive. A leaky faucet and toilet cost 600 dollars. Ouch. I hope I don't have to call a plumber again,=-O. Then I have someone else to look at the toilet that they fixed and coming to find out that they put something on incorrectly which caused a new problem to be fixed....
Awesome job and an awesome technician Stan. Old house and it was an issue to get these drains unclogged but Stan never gave up. He was thorough and very meticulous. Thanks!
Butch and William were great got the job done and we're very professional. I have had Butch do work for me for a long time good plumber good guy
Felicia Richardson
2 years ago
Aiden was great! His work was cost efficient. Aiden was quick and educated me on what I can do to prevent further damage to my garbage disposal system.
marlon jenkins
4 years ago
Adonis was awesome. We have had many plumbers out to this property and was by far the most professional and educating. He is tech#2501 and branch 023
Ariene Bethea
4 years ago
They came out and examined our tankless water heater and told us we need a new part. They didn’t have the part and said the manifactor didn’t have it. We called the manufacturer and they do have the part, so we have ordered it. How were we able to order a part and they couldn’t?
It was a late night call for a busted valve. The contractor that came out and was very professional considering the time of call. He reviewed the issue i was having and repaired it within an hour. Great service and experience.
David Schreiber
3 years ago
Daniel was awesome! He diagnosed the issue quickly and was able to repair the problem in short order.A+++Would definitely recommend to anyone!
As a relatively new homeowner, when I had a pipe burst and water standing everywhere, I was freaked out. I called Roto-Rooter. The first of the technicians to visit was there within a couple hours of the call. He sat down and explained everything that was going to happen. The techs handled everything, explained things to me in terms I could understand, and left me feeling comfortable that all was OK. James was stellar. He exceeded my expectations and provided great customer service. Lee, James and Finn were polite, professional and reassuring. They honored all their commitments. I am so grateful I called Roto-Rooter and huge kudos to James. I couldn't have asked for a better experience in such a trying time.
Kelly O'Connor
2 years ago
Jeff H tech #1080 was very helpful fixing my water heater issue and gave me some tips for how to troubleshoot in the future. Polite, professional and respectfully socially distanced.
Elizabeth Ryan
a year ago
They were on time, professional and spent the time to explain the process and answer any questions. I thought the price was a little high but overall I am pleased my problem was solved in a timely manner.
Jecelyn Nuernberg
3 years ago
Van Ruata (1428) did a great job!! He was very informative and answered all of my questions! His work was professional and even offered me a discount.
Jaime 3343 was fantastic! Very patient with a difficult situation. Did a great job and end result of a new faucet looks awesome!! Thank you very much!
Thumbs up to Roto-Rooter and Dmitriy for doing a great job of replacing our old hot water heater in the attic. Dmitriy got us a tall, slender model that fit through the opening in the stairs without having to remove the framing. He also removed the old unit without any muss or fuss. It's a sigh of relief not to have to worry about the old unit cracking and causing water damage to our home.
Technician arrived on time and explained what he needed to do, and how much the service would cost. He was friendly and knowledgeable and completed the job in a timely manner.
Jeff did a great job late on a Sunday night. He diagnosed the issue with minimal damage to the house and even ran to Lowe’s last minute to get a part to fix the problem with our leak
Adeola Fearon
5 years ago
The best service experience in a difficult situation. Technicians Waide (2640), Jeff (1513) and Lian. Provide excellent service and with an award winning attitude at St. Andrews Homes. Thank you,
Stuart Kerkhoff
4 years ago
The technicians did a fantastic job of locating the blockage in the sewer line and cleaning it out. They made sure all the impacted manholes were clean and flowing freely before they left the site.
jeromy whitener
4 years ago
This is the worst JOB!!! No one ever last at this job the longevity is less than a year...So the sale person that makes the suggestion for your repair, you need to ask them what their experience is? The guy they just hired worked at a mattress store no back ground in construction what so ever...The management is the worst , again no back ground in Plumbing or construction...I was a model employee, that made the mistake to second quess the the prices we were over charging customers...I made record numbers, however felt criminal for charging so much to do so little...This company needs to be INVESTIGATED and EXPOSED!
Responded promptly, friendly, and professional. Diagnostic was overpriced compared to other quotes I’ve received. Brandon, was great & The plumber, LP, was patient. Wonderful staff!
Sally Knauth
9 months ago
very efficient and knowledgeable plumber. quick to arrive with my unexpected sink blockage.
Roger Painter
2 years ago
Stan came out and was very knowledgeable in helping unclog the sewer line at our church. On time and got the job done quick.
theresa fernandez
5 years ago
Dennis was great. He was prompt, gave us good prices, and cleaned up after he was done. Will be calling him for more plumbing needs in the future.
Waide (2640) was wonderful. My wife has kidney problems and our main line was clogged. Waide came out at 2am and was nice and fixed the problem very quickly and explained what he was doing. Waide is the best and our hero!
Konstantina Marinakos
5 years ago
So easy to schedule. Dimitriy was fast and friendly. I'm not so sure the price was the best, but we have water and can flush our toilets again. :) Thanks!
I am a tough critic (as many are) when it comes to service industry providers. This past weekend out upstairs bathroom sink had a leak that seeped through our downstairs ceiling. I immediately thought I'm not going with the big guys as I'll end up paying for advertising and overhead. So I called a smaller {not to be named} outfit who came out and took 2+ hours to price the job before telling me he had the wrong truck to snake the line ( I thought every plumber carried equipment to snake a line) and he wouldn't be back out until the following day to finish the job...the next day his assistant called and said he was out of commission and couldn't talk to me, but he would get back out on Wednesday...Needless to say, I elected to call RotoRooter on Monday morning. They had a technician at my house within 60 minutes and had diagnosed the issue within 20 minutes of being there. Andrew did a great job of giving me options and letting me know what costs were going to be before doing the work. He had to call a second tech to help out clearing a clogged line, which they did in short order and again, with great communication. I felt the whole experience was how one would want it to go considering a leaky drain pipe.
Hal-2710, Mike-1580 and Carlos-3244 were absolutely outstanding in resolving a problem next to my property. They were kind, informative and efficient in resolving the issue. Outstanding customer service!! Thanks.
Lenora Barbour
7 years ago
Called because I was having floors put in and had a pedestal sink that needed to be moved and lifed. Nealleigh Rice #4493 responded quickly and got everything completed perfectly! Great customer service and excellent representative for the company!Thanks so much Nealleigh!
Darrin did a great job! Quick, and very professional. What is even better is he is obviously a really good guy. Highly recommend his service!!!
Dennis Cordova (Service Technician) was friendly and informed what he would be doing to correct the problem. He completed the job timely and offered advice on preventing future problems. Thanks so much!!
The technician Jeff was at my house in less than 30 min from when I placed the service call. He was very nice and professional, would highly recommend and would defiantly use them again.
Great fast service. Got to the house quickly, and resolved our issue efficiently. Stan was great. Will use these guys in the future!
Tammy Campbell
3 years ago
Adolfo identified the problem and worked diligently to correct the problem. He found a leak under the house and contacted the restoration team promptly. Adolfo was on time, professional, knowledgeable, and clean cut.
Melanie Majewski
4 years ago
We have had some unfortunate recurring circumstances with our plumbing. Each time we call, we get lucky enough to have Ron. Each time he is thorough in addressing our issue and getting to the root of the issue.
Jaime 3343 description of my sink issues and professionalism was appreciated, I would definitely call Roto-Rooter Plumbing to request his services, thank you!
Victoria Stogner
3 years ago
I had a fantastic experience with Royo Rooter in Charlotte NC! They were out quickly and resolved the problem with a fair price. Definitely recommend!
Tech was friendly and explained everything he was going to do and what the cost would be. No surprises and explained what happened to hopefully keep it from happening again. Very happy with the service!
My technician (TJ) was extremely professional, knowledgeable, and prompt! His years of experience added to a wonderful business experience with Roto Rooter.
delilah freeman
4 years ago
Ronnie came out within 2 hours of my call and worked diligently to get my plumbing issue resolved. He went above and beyond and everything works perfectly, now.
Dennis did a great job draining my clogged bathtub. He made sure to snake the tub a few times just to make sure he got it all. I really appreciate his professionalism.
Michael J. McGregor
6 years ago
Great service by the guy who did the work. The trouble was that they said initially they's come between 10:30 am and 12:30 pm. He showed up at 5:00 pm and the guy did a great job but left around 7:30 pm.
Loren DiBenedetto
7 years ago
I would highly recommend Rotor Rooter, they were prompt professional and fixed the problem. Neallleigh Rice was my technician, she did a fantastic job and I will definitely request her again!
Jeff H. (tech #1080) is great. Worked on pump float and even showed me future steps I can take to prevent further future problems. I could not be happier with Jeff and his work!
Angellic Battle
5 years ago
We just moved in to our house and had to call Roto Rooter. Danny was prompt and informed us of prevention methods. Reasonably priced even after hours.
Z Colin Z Cannon
3 years ago
Stan did a great job! Sewer backed up on a Sunday evening and he was out within an hour and had it cleared in 15 minutes.
Darrin did an excellent. He kept getting back under the sink until he was satisfied my leak was fixed. Very courteous and polite.
Barbara Ferrell
10 months ago
Plumber who came was great to talk to and did a great job. Love to have him again.
Adonis 2501 did a great job. He explained things clearly, was professional, fixed our issue and cleaned up afterwards. Very pleased.
Cari Bellairs
6 years ago
Once they arrived he was friendly and efficient. Had my tub unclogged and working within 15 minutes. Would defiantly use them again!
Charles Harvey
7 years ago
Stan did a great job taking care of our Backed-up needs quick fast and in a hurry. He explained all the options and took care of things in a timely fashion.
Jimmy Chapman
9 months ago
Same day service for leaking pipe off of water tank. Repaired quickly and without issue.
The company responded quickly to our call and completed the work promptly and efficiently. Sergy (7775) was courteous and professional in performing the task at the quoted price. Thank you.
Charles Glenn
10 years ago
Roto-Rooter of Charlotte repaired the leaking drain on my bathtub. The plumber Ronnie provided great service at a good value. I would defiantly hire them again in the future.
Erica Edmonds
3 years ago
Adonis Tech 2501 was very helpful, knowledgeable, and professional. We are thankful for the service provided during a very stressful circumstance.
Pierre Marquina
4 years ago
Best service in town. They are always on time and always looking out for the clients. Dont look for others. These guys are all you need for your plumbing needs. Darrin is one of the best techs!!
Today, Stan came to my office to unplug my toilet. He was on time and very professional. Also gave me some recommendations so I will not have a problem in the future with my toilet.
Dennis Cordova was fantastic! Very professional and honest about what was needed. I'd ask for him by name the next time I have a plumbing need!
We had a terrific experience the day before Thanksgiving with Roto-router. I am now a loyal customer, and will go to them on a first choice.
Roto-Rooter diagnosed and fixed our drain issue in an expert and timely fashion. We will be using their services again.
Having a recent plumbing problem we called RotoRooter. The technician was prompt, very courteous and professional. We will certainly call the next time we face such a problem.
TJ was great! He was able to find the problem with our outside drain pipe. Very professional and courteous. Highly recommend!
Good job. Very expensive for an hour and a half, almost 400 dollars for a 8 inch pipe replacement. A little outrageous, but very quick response and arrival... thanks, Joe White...
Charles Hodge
7 years ago
Dave came, saw, and conquered our slow laundry drain in less than 30 minutes. Not to mention he was friendly, personable, and professional. He also gave some tips on how to keep our drains clear. Thanks.
Donald DeBerardinis
3 years ago
I went on there website and requested for them to come out to my house on the same day. They called me to confirm the request for that afternoon. After I confirmed they said they would come out the next day in the morning?????? I asked why when they called to confirm for that day. They had no answer and left me confused. I'll never call them again
It was great to find a reliable plumbing company with a long history to come to Shelby, NC and clean out a clogged line. The technicians were friendly, clean and even offered advice and ideas for other plumbing projects.
Update: Roto-Rooter honored the 6 month service warranty and came to my house to fix the problem this morning for a second time. Hoping it's fixed for good this time.
James Burroughs
6 years ago
Technician, #3299, Max, was very courteous and knowledgeable. He worked diligently until the repair was completed. I was very satisfied with the service and the price.
Jeff R. came out very quickly and did a wonderful job. He was quick and efficient, will recommend again.
Jeff H (Tech 1080) was awesome - came within a couple hours, fixed the part quickly, took time to show me how to light the pilot light. Thanks so much!
Mary-Forbes Harrell
4 years ago
The plumbers who were sent out to our property worked tirelessly and efficiently to solve the problem for MANY hours. Quick to respond and get to the root of the issue. Great service.
Kayla Donnelly
a year ago
Called after 8pm and had a technician out at 915! Plumber was extremely nice and took the time to show me the issues.
Stan was very helpful and informative. He told me what the problem was and he fixed it. Very professional and I look forward to perhaps having him return.
Katherine O'Connor
3 years ago
They were very quick and knowledgable, and did a great job fixing my sink. Definitely recommending them!
TJ and Sergey were timely and thorough. I was relieved they were able to get the drains cleaned before the hurricane! They did a great job for us.
Yisi Barrineau
2 years ago
I used them so many times for all sorts of plumbing issues around the house. Quick to respond to my calls and don’t charge extra for late nights or emergencies.
They charged me $4000 for basically repairing a cleanout ! (Drain pipe outsideof house ) a local contractor told me that shouldn’t be more than $1200 ?NOT RECOMMEND ?TO EXPENSIVE
I’m calling BBB TODAY
Stacie Kennard
6 years ago
We had an issue at our business on a Friday afternoon. Gavin came out and was very helpful. He was friendly and hard working.
Jason Bradley
4 years ago
Jeff was awesome and went out of his way at 9pm at night to make sure my issue was fixed. I would definitely recommend him and you!
Rachel Nilson
7 years ago
Fantastic experience with roto-rooter, they took the time to clear up my clog, left my home cleaner than when they started and were extremely friendly and helpful. Would definitely recommend.
matthew barrett
2 years ago
Jeff Heavner Tech #1080. Fantastic service. Very punctual. Showed up within 20 minutes of our calling in for help. Gave great help and advice.
Sergey 7775 was very knowledgeable and informative. He was quick and advised me of each step along the way. I got an immediate response and appointment. I’m pleased!
I was backing out of my drive way in matthews plantation subdivision. Rotorooter van all of sudden passed me in a subdivision. Lincence plate was DW-9113. I know this is supposed to be service review but if they are willing to drive that recklessly in a subdivision (to pass the car that is in front of them) I don't want to even think about what they do to your plumbing.
Liana Addison
2 years ago
Great customer service, willing to help in any way. My husband cancelled service but Mr. Van ready to do the job. Very nice.
Very professional service and extremely timely. Problem solved in a jiffy. Our technician Stan was polite and super helpful! Will definitely recommend and use again!
Brandon Williams
5 years ago
Denis saw what the problem was right away and explained in detail the process of what needed to be done. He was great and work was completed properly. Happy with the work.
Anastasia Frazier
2 years ago
Van was very professional and nice. He was very knowledgeable of the issue and was very efficient with fixing the problem. He is definitely an asset to the company!
Ingrid Camacho
2 years ago
Great customer experience! Van was very professional and knowledgeable. They were on time, explained what needed to be done and worked very efficiently.
sandy lesieur
5 years ago
I have had local company working on rental property for 3 months and plumbing still not working. This company came out and had everything fixed and working in less than 4 hours. Very impressed will always call this company in the future
The service was good and they made it within an hour as I was told. Walter and Adolfo explained the problem and proceeded to fix it. It was fast and efficient. I am glad I called them.
Dennis did a fantastic job. Very professional and quick. Walked me threw everything he was doing and made sensible suggestions on fixes.
James T Houghton
2 years ago
Aiden Was Exceptional locating the Pipe clog and then removing it. Very fast response time on a Late Friday afternoon Service Call. Would Highly Recommend.A+
Our tech Alex arrived on time and did the repair on the garbage disposal in a quick and efficient manner. I highly recommend Roto Rooter.
Judith Planer
4 years ago
Ronnie always does an outstanding job clearing out our basement drain. He is dependable and very knowledgeable!! A wonderful serviceman and person!
They came out and cleared our clogged sewer mainline. Mr. Sergiy was very polite, professional, and informative he also explained everything to me about what happened and why it happened and I really appreciate that a lot.
As usual, Mr. Dennis always has our best interest in mind. He fixed the plumbing by replacing parts and nit trying to make money by having us purchase something brand new.
Christian did a great job. He came out on a cold Holiday evening and got our disposal working again. Friendly and helpful!
Nealleigh Rice came to our residence to assist with a main line clog due to an issue with the city's cast iron pipe - after hours on a Saturday. Great Service!
Great experience with Nealleigh Rice. She was responsive to our situation and did a great/fast job. Highly recomend her as a technician.
Megan Rodgers
3 years ago
Had a technician in about an hour after calling for service on a Sunday. Ron did a great job. Would definitely recommend.
Majid Amoorpour
a year ago
Our technician was prompt, friendly, and knowledgeable. This is the first time we have ever called. We will definitely call again!
Crystal Karman
5 years ago
Jeff came out and handled with the problem quickly and professionally, Unfortunately they were not the first company we called. But we will never make that mistake again. Glad to finally have this issue dealt with.
Service from the customer service call Lisa, to the technician onsite visit was courteous and professional. They were knowledgeable and efficient. I appreciated the quality of service provided.
Nealleigh was awesome! She was very professional and got the root of the problem quickly. We are always impressed by the rotorooter team.
Rebecca Hutchinson
2 years ago
Jeff Heavner (#1080) came to look at my sump pump and fixed it on the spot. It was just in time before a big storm came through and has held up during all this rain we’ve had.
Delgracia Peay
6 years ago
Sergiy(7775) was very professional. He was prompt, really took his time explaining what was going on, and did a great job cleaning up after the job was done.
Carolyn Minnock
3 years ago
Johnny was able to fix the issue and provide a price that was affordable. He showed up within 30 minutes of my first outreach!
Excellent as always. This is the third time we've used them and they're fantastic as always.
Latoya Hubbard
a year ago
Great service provided by William R. #1374. He was professional and informative pertaining to our plumbing issue.
Roto-Rooter Rocks......Ronnie is the guy to call-Love him! Very professional and so thorough. Job well done !
Adonis did an outstanding job clearing our outside drains. Very prompt and courteous and performed the work fast and efficiently.
Keisha Tolliver
6 years ago
They were very professional and quick to take care of my water leak. They fixed the pipe and dried out my flooded home. Thank you for your services.
Walter Sherrill
4 years ago
I had a comparable service done before by a different company and it cost me alot more. Sergiy took the time to educate me as to the process and the results. Well pleased.
Bryan Fourman
5 years ago
Excellent Service!!! Went on their website and scheduled an appointment and they were out the next day. The service technician was very friendly and knowledgeable and took the time to explain the problem. The problem was fixed in a few hours.
Our technician was excellent!! Very conscientious and always communicated with us throughout the process. He should be promoted - exceeded all expectations!!!
cleanup of basement floor from grease trap overflow.
WardedThree 166
6 years ago
Roto-Rooter sent a highly skilled plumber(Stan) that got us repaired and back in service within an hour.
Jennifer Loiseau
5 years ago
Keith came on New Year's Day when we had lots of dishes from the evening before and a stopped up sink. He cleaned out the clog, explained how this was probably an accumulation of gook over time and told us to use an enzyme cleaner for regular maintenance to prevent future clogs. Thanks, Keith!
Jeff was quick to get to my repair and had it fixed within a few hours of my emergency call even after 5pm!!Thank you so much.
From the quality and professionalism of the person who took my initial late night call, the efficiency and clear communication of the plumber dispatched to the technician who followed up and checked the pipe it was a great experience
Dennis was very friendly and answered all our questions thoroughly. He did a great job. He was quick and efficient.
Jeff H 1080 was awesome, got the job done in no time at all. Really friendly and professional. Highly impressed.
JENNIFER ALLISON
8 months ago
Great work, appreciate he clean up after his self Great timing getting it done.
Leanna Orndorff
2 years ago
Aiden was a great communicator and did a thorough, professional job. He was polite and respectful
Seventy Seven
4 years ago
Our situation was a rough one. So from Kris, to Sam to Zo everything went smooth and quick. We couldn't ask for more thanks Roto Rooter.
Schedule service online for 12/13 for 6pm they didn't cam no one call until 8:30pm they said they are running behind call me at 11pm they are still behind so reschedule for next day 6pm their technician didn't show up until 9pm and to replace kitchen faucet the tech told me $344 I call other people most of them around $130 before you call them call Andy handy man they are great and fair thanks
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