Livonia Daily

2 months ago

I was extremely stressed when Eric arrived. He gave introduction, he access the issue and went to work, patient, professional and friendly, I had a million questions, Eric worked while reassuring me he'll will get the problem resolved as he did. I want his manager to know your have a winner!

Elizabeth Bellor

4 months ago

Joe K was the best and most professional plumber I have ever used. He was polite, honest, upfront with prices, patient, and did and exceptional job with the repairs. I never felt that I was being scammed, I feel and know he had our best interest in mind sad we get ready to sell our house. I would hire him again without hesitation. Thank you

Beth Parks

5 months ago

I woke up this morning to discover that one of my outdoor hose bibs burst and
was spewing water. I called AAA Plumbing and they were able to get Shannon out here in about 2 hours even though they’ve been swamped with calls due to the extremely low temperature over the last several days. He was immediately able to identify a solution and quickly completed the repair. Highly recommend AAA. This is my second time using them and they are fast, reliable, and professional.

Ellen Scott

5 months ago

We had AAA City plumbing out to check & repair our water heater. Turned out it needed to be replaced. Brian & Richard did an excellent job. Also want to send our heartfelt thanks to Kerry & Parrish in the office. They were both very kind and responsive to my urgent request for hot water, they had Brian here in an hour! This is at least the 3rd time we have used AAA and would highly recommend them.

Janine Bottiglio

4 months ago

Frankie & Ian did an awesome job for us today. Communication was great and they walked me through every step of the repair and what they needed to do. Great service and would highly recommend AAA City Plumbing!

Anony mous

2 months ago

Tyler showed up on time and was very professional. He explained everything that was wrong with my dishwasher drainage problem in detail. He provided options to fix a pressure issue that I didn't even know existed which will save me money in the long run. The whole experience was great. I would highly recommend Tyler and AAA City Plumbing!

Danyetta Miller

2 weeks ago

We were very pleased with the work that was done by AAA City Plumbing. Shane, Franklin and Eric were all very professional, friendly and courteous. They were willing to answer any questions we had and gave explanations that we could understand. They were on time and kept our property in great shape as they did our project. We would highly recommend them.

Albert Roman

2 years ago

Very fast, quality service. The initial service fee was deducted from the final cost as promised. The plumber, Stephan, was very friendly and provided a list of items to purchase beforehand in order for me to save me money. After I acquired the items, he came out the very next morning. He actually did a good bit of work and installed 3 faucets, 1 sink, 3 intake valves, replaced a pipe, and stopped all the leaks. I am very satisfied and would recommend to anyone needing immediate plumbing services.

Lucky Carino

6 months ago

Shannon did an amazing job installing our new kitchen faucet. Was able to come out same day!!

Melissa Dixon

3 months ago

Tyler and Richard have provided great services. They were very detailed with making sure our backyard had no additional issues with water flooding.

Tim Marshall

2 months ago

Eric was amazing. Answered our questions with no issue and was very thorough on his process. Fixed the problem immediately. Thank you for sending him!!

Sydney Schumacher

a month ago

I had called because I was experiencing a sewer gas smell coming from my bathroom and it was nasty. Eric came out to my house and he was earlier than expected, he explained things to me and what he was going to do, he was friendly and professional. He was able to fix the problem and now i can finally breathe again (figuratively and literally). I have used AAA twice now, and as a new homeowner, I feel really at ease and confident that they’ll get the job done and not jerk me around. Highly recommend them! Eric was so nice! Highly recommend him too!

Natasha N

2 months ago

Eric did a great job! He was on time, professional and fixed our plumbing issue in timely manner. I will be using this company again.

Dave Shonk

5 months ago

Tankless water heater (just 1 year old) decided to quit working properly. Shane Murray from AAA City Plumbing took great care of us by quickly getting the unit back up and running. He was very personable and professional. We are exceptionally pleased with the customer care Shane provided...and can't recommend AAA City Plumbing enough. Finding a company committed to customer care and service is a rarity these days. AAA City Plumbing provides it.

Nichelle Hamilton Bartels

5 months ago

Woke up to water pouring all over the floor from under our kitchen sink--what a headache!! Called AAA Plumbing and they had someone out here in about 30 minutes and Eric was quick with a diagnosis, repair and he answered all my questions ahead of time and was clean in his work. Thank you!

Laura S

6 years ago

Just another company that charges you an insane amount for a fix, but doesn't tell you the reason for the problem until you have to call them out 20 days later for the same reason. No warranties, no guarantees. I paid them $750 the first time, and 20 days later they wanted $2000. Why not quote me for a $2000 fix the first time so I wouldn't have to call back? Office manager seemed to speak more than she listened. Was told two different things over the phone, with an obvious miscommunication between the CS rep and office manager. Would not recommend at all.

william bailey

2 weeks ago

I have been using and getting good septic tank pumping service from AAA Plumbing for many years.

Sally Meredith

a month ago

Tyler did a fabulous job. He was here all afternoon and change the hot water heater and fix the plumbing leaks and I did a really good job at 5 star.

A_Space_Cowboi

a year ago

Hot & cold stems in our 3-valve were worn out and not closing properly. Was given an estimate quickly and the work was done promptly. Franklin installed and cleaned up the valves within 1 hour and was very polite and professional.

Jim Jachym

5 months ago

Septic pump and inspection. Chris was courteous and knowledgable. This is my second time using AAA City Plumbing for septic services, highly recommend.

Andy Bayard

5 months ago

From the beginning Franklin has demonstrated a great sense of courtesy, professionalism and knowledge. He is an excellent representative of his company and he has shown proof his great skills. Great job all the way!

James Ford

6 months ago

They arrived 20 minutes after the call. Spent 5-10 minutes reviewing the situation, gave a quick quote. Upon agreeing, they fixed all the problems with my washer/dryer leak right away. Highly recommend and i'll use again.

Claudia Bravener

5 months ago

Joe K did a great job! He was very thorough and quick with his work. Very knowledgeable. Will use again!

Kevin Pohlman

5 months ago

The tech Joe K did a professional job on short notice repairing a main water leak at our house. He did a great job explaining my options and the pros and cons of each.

Ellen Taylor

10 months ago

The entire team at AAA+ City was very responsive! Customer service was incredible. I had a sewer backup problem, and they came out on a Saturday to help me! The team addressed the situation very professionally, although they did have to come back to use a camera to see if I had a break in my sewer line. They quickly assessed the situation and helped me decide that I could wait to address it if I needed to financially, Since I plan to rebuild on my lot! I’ve used larger companies in the past, but would recommend to everybody that you use this firm for all your plumbing needs in the future! They were well priced and honest which is a big plus!

El Toro Garcia

4 months ago

They were very profesional and on time , this is the second time we used this company and has been a pleasure , this time a technician called Brian came to our home and he found the issue very fast , he fixed and he cleaned all the area afterwards. Excelente experience

Linda Williams

11 months ago

Thanks to Parrish for being so kind and informative during our conversation over the phone. I was so relived after talking with her. I felt like family?
I was able to get same day service, Parrish contacted me to let me know when the technician would arrive.
Frankie was on time and very helpful. I even asked to get some pipes replaced. He had to go purchase a part he didn’t on his truck. I’m so pleased with their work and the fair rates!
Did I mention I called on Saturday after my first guy ghosted me! AAA Plumbing worked me into their busy schedule. I’m so thankful!

Scarlet “McGirl” McGuire

a year ago

Absolutely ecstatic with the work Chris did. He was here in under 2 hours. Super nice very professional in explaining the problem. He pumped the septic to find out the real problem. Next we had Robert to come out to unclog the major pipe to the septic system. Both guys were awesome. Highly recommend AAA City plumbing. They were super fast and efficient. They text you a representatives
name & picture so you know it's the right person & right company 5*

Jon Random

7 months ago

Of course while selling our house on the day of the inspection I wake up to clogged plumbing, so I needed a quick response to get my drains moving before the inspectors show up, I called them as soon as they opened, they came out immediately pumped out my septic and removed the clogs and got everything perfect for me. From the time I called till the time the work was done was right around two hours. Great company for septic and plumbing needs.

Liz Sandora

9 months ago

AAA City Plumbing is wonderful! They are responsive, reliable and honest! Joe came to our home and addressed a problem toilet. He assessed the issue, explained the details thoroughly and made the repairs using impeccable precision. A true professional!!

Keith Stargell

8 months ago

Replaced 2 leaking bathroom faucets.
Plumbers did great quality work in less than an hour. They also have excellent customer service if you have any questions or concerns. Will do business with AAA City Plumbing again if needed.

Raphael Hoyle

5 months ago

Chris was knowledgeable and helpful about the plumbing service he preformed. I would highly recommend AAA CITY PLUMBING to whomever needs fast effective and precise plumbing work. Thanks again AAA CITY PLUMBING‼️ KEEP UP THE GREAT WORK.

William Stewart

8 months ago

I want to thank Parker and Justin for doing such a great job unclogging my kitchen sink! I tried correcting my problem for 3 days and had no luck. Once I called AAA City Plumbing they showed up within a couple of hours. In just a short time they had my drain open and flowing again! I will recommend AAA City Plumbing to all of my local friends! Thank you for your fast and professional services!

Robin Brown

7 months ago

I had an excellent experience with Joe Keever and Dustin White. These guys were super professional, knowledgeable and payed extra attention to their work. They were very pleasant and I felt at ease with them doing the work. I actually requested them and I’m glad for it!

kenneth Pippin

5 months ago

Shannon Lemmons did a very professional job of reparing my Toilet today . He was very efficient and knew what he was doing.

amy

6 months ago

Franklin and Parker were great! We had a neutralizer and softener installed and everything is fabulous! They were professional, on time, and explained everything!!!

Mike Letourneau

8 months ago

Justin was very knowledgeable and professional during this expedient repair. He provided upfront cost before performing the work, followed by an on the spot repair. I recommend giving AAA plumbing a call for all your plumbing needs.

JUDY GODSEY

4 months ago

Shane and Eric were great. I will use them again for future plumbing needs. Totally recommend

Ross Pope

2 months ago

Eric was great to work with! Will keep using the team for all our service needs.

Lloyd Earnhardt

6 months ago

Eric L. was great help assisting with the laundry room water pipes. He was professional and efficient with his work. Very happy with service.

Susan Blackwell

a year ago

I text AAA City Plumbing lat night and they called me 1st thing this morning and had Waide at my door by noon. I was very impressed with his kindness and knowledge. I had the issue I need ed fixed and even one I hadn't planned to handle today. He had everything needed to get the job done. I will definitely be using them again

CMa Coleman

2 months ago

Thank you so much Eric for being so polite and professional. I appreciate you coming in, assessing the problem and the quick repair.

Pam Huckabee

a year ago

Had a great experience today with Wade. Pipe behind washing machine busted. Communication on when service person would be here. He is the most pleasant person. Fast worker. We laughed about him finishing up and I said I guess I will do laundry now. Thank you so much for sending Wade and the Fast service. Pam Huckabee

Jenn Wannike

11 months ago

George and Ian were very professional, courteous and friendly. It was appropriately explained what was needed. The work was done efficiently. George also taught us how to treat drains and what products to use to avoid future backup and problems

Kathy Pugh

a year ago

AAA City Plumbing did a whole house re-pipe for us. The whole job took less than 3 days and we were only without water for one day. Shane came out and helped set up the job and Joe & Josh did the actual work. They were professional and very thorough. Highly recommend.

Sarah Wrenn

a year ago

Ray and Joe were spectacular. Quick, honest, thorough and kind. I’m very impressed with the customer service, how polite every phone call was, how fast they solved my problem and just the all around feel of the whole transaction. AAA city plumbing will always be my first call and it should be yours too.

Nancy Cross-Wilder

7 months ago

Joe.k and Dustin.W took care of toilet clog issue and replaced push button flush. They did a great job! I would recommend them to all my friends and family

Kyle Wigley

a year ago

We had a great experience with the AAA City Plumbing team Shane was out fast and was able to quickly diagnose our septic problem. Franklin and the guys, in a matter of days, were able to disconnect our old system and reconnect us to the city. I would highly recommend them.

Mark Gold

10 months ago

Terrific job. Will use again and again. Highly recommended for all plumbing and septic services. Of all whom called this by far was the easiest staff to work with. Thank you AAA City Plumbing your awesome.

Laura Gamadia

a year ago

We used AAA City Plumbing to install our gas stove. After multiple failed attempts from the Lowes installation service, we ended up calling AAA City Plumbing and our Tech was able to disconnect the old stove and install the new stove with no issues at all. They were even able to come out the same day we called. We were so happy with our experience with Stephan and Ian and will definitely be using them again in the future!

Joel Lineberger

2 years ago

I called on a Saturday with an emergency need. Not only did they pick up the phone promptly, the technician, Franklin, called right away after that. Franklin came and even gave phone help. He got to me in an hour and got me all fixed up. Never had used before but I will from now on. You cannot beat the service, quality, or price. Thanks again AAA City Plumbing and a special thank you Franklin! Awesome job man!!

Kyle Hedberg

9 months ago

AAA city plumbing did a great job on reinstalling my water and sewer lines. Their response time was excellent and were able to complete the job much sooner than I expected.

Julia-Catherine Marshall

a year ago

Stephan and Parker were wonderful to work with! Arrived early, quick and efficient. Quoted cost of work up front and educated me on the issue. Will definitely be using AAA City Plumbing for future work as we continue to renovate our house!

Gary Champa

a year ago

April 21, 2022
Issue - Garbage Disposal Leaking - I contacted AAA City Plumbing for assistance. John F. arrived on time. He checked out the issue and informed me the unit was in need of replacement due to Rusting out. He was prepared and had one in his van. John replaced the unit.
When completed he took the time to show me the issuers with to old one confirming his finding were correct.
This is a quality company you can count on.

GaryC

Spencer Faranda

a year ago

I had a good experience with AAA plumbing. Portia was great in helping send someone out to help same day. Stephan and Ian arrived quickly, were nice, professional, and very helpful in replacing the pilot assembly on my water heater. Will definitely use this company again.

Lindsay Palmowski

a year ago

Franklin and Brett were professional, timely and performed quality work. They uninstalled an entire messed up lift station set and installed a brand new working one. I have water and life is back to normal in a couple of days. Thank you guys so much along with Shane and the entire AAA City Plumbing team!

Ward Gibson

a year ago

Aaron was super helpful in explaining the plumping issues in our home, providing lots of transparency, and did a fast job in all of the needed repairs. I would certainly recommend him for anyone with plumbing needs in the Fort Mill/Rock Hill area.

Warren Harper

7 months ago

Joe .K and Dustin.W came and checked water pressure had a problem coming from Pressure valve to house checked it out and fixed problem was clogged from city working on sewer and they hit waterline and it causes dirt to block water coming to home. Did a wonderful job highly recommend

Eleanor Mulford

a year ago

I've had AAA City Plumbing come out various times to my older home. They've replaced my well pump, water heater, water filters, and repaired a few leaks. They always come out quickly and take care of the problems quickly. I appreciate their service!

Lou Sutton

a year ago

Joe K and Ian They checked recent water pipe leaks and found my home has durapex pipes and brass fittings. This will lead to more leaks and damage so they advised us to replace all pipes in the house to avoid more costly repairs and the quality of our water. As the job progressed, they found corroded fittings and evidence of more bad pipes. As I had questions, Joe shared his vast knowledge in a way that I could understand. They took care of moving items in cabinets, closets, etc. to make it easier for us. We knew what to expect each day which relieved us of stress. The team worked professionally and with diligence. .Aaa city plumbing is who we will call.always.

Seth Mitchell

2 years ago

Shane arrived and quickly got to work to find my issue. He’s very professional, knowledgeable, and was communicative throughout the whole process. Shane was thorough in exhausting all other potential causes to ensure that the work being completed would solve my issue. I will absolutely be using AAA City Plumbing again and recommending to friends and family. Great job Shane! Thank you!!

Kasey Murray

3 months ago

So quick! Been using AAA for 10 years and they have never disappointed me.

Janet Byers

a year ago

I dealt with three different plumbing companies before finding AAA City Plumbing. They were all a nightmare and I have never been more thankful to have found them and that I gave them a call. We had a leak under the slab and kept getting the run around from everyone else that we contacted and had come out to look at the problem. AAA City Plumbing scheduled the initial estimate visit quickly, showed up on time, presented us with several options of how to repair the problem and then were out within two days to make the repair. They are the best and I will call them any time I need plumbing services in the future!

Nicole Pepperdine

10 months ago

Omg, The tech Georgie was so honest, helpful and most if all he was very friendly. This is the 3rd time using aaa city plumbing and i request Georgie everytime. He also was training lee who did an amazing job before durning and after.
My bathroom was cleaner after they left than before they came.
Unbelieveable what Georgie is instilling in the new generation of aaa city employee's way to go GEORGIE AND AAA CITY PLUMBING. YOU GUYS ARE LIKE FAMILY NOW. THANKS FOR GOING 100% EVERYTIME !!! Grateful customer.

Dustin Neal Simon

2 years ago

Shane arrived quickly this morning to make the repairs on my septic tank system. He was very friendly and knowledgeable, making sure to explain what the issue was and how I could maintain good care of the system in the future. Not only did I receive great service, the price was very reasonable as well. I would highly recommend AAA City Plumbing!

Ryan Brock

2 years ago

I had a completely FUBAR’d plumbing system in my crawl space, experience back ups like no other.
I called AAA City Plumbing, they sent out a very experienced technician named Shane. He gave me a reasonable quote. Within a week I had scheduled them to do the job. Shane and Frankie stuck around until every pipe was in place and in working order. They were polite, friendly and more importantly professional and efficient at what they do.
I would highly recommend AAA City Plumbing for any work you need done.

debbie galloway

2 years ago

Stephen and Eric both did an amazing job, explained everything they were doing and why. Very clean and neat, even shoveled dirt up that came off company van in my parking spot! Fair price for the job and got a Senior Citizen discount. I’ll always use AAA Plumbing and will continue recommending to my family and friends. Thank you guys!!

Nicholas Pirie

a year ago

Had a broken shower faucet leaving my water running constantly until it got fixed so I had to turn the water off to my home. Brett and Ian were out to my home faster than any service I’ve had in the past and got right to work. They had my shower fixed and explained each issue and what I can do to fix it in the future. Awesome service, great staff, and quality work. Thanks guys!!

Shantel Plunkett

2 years ago

We called to schedule service on one of our bathroom showers and Stephan was able to come out the same morning. He was professional and got the job done quickly. He even provided some tips on removing an old water stain on my ceiling downstairs. I highly recommend AAA City Plumbing! Stephan was great!

Keenen Edwards

4 months ago

Joe K. He was very professional and on time to repair our busted pipe we will definitely recommend again

Shane Waldrop

3 months ago

Eric came out within an hour of calling and had my toilet unclogged. Thank you AAA

Stewart Calder

5 months ago

Joe K. And Dustin W. did an awesome job, were helpful and showed me what to be looking for next time.

Broc Hervey

5 months ago

Had a line break right before new years and they were out same day and Erik was done within 20 mins.

Jaye Taliaferro

3 years ago

After receiving follow up septic tank service from AAA, I was impressed with their promptness and promise to repair or replace their warranted part. Their crew arrived as scheduled and the technician took the time to explain the details of the replacement. Additionally, the technician further outlined his installation after the job was done. The replacement followed the necessary steps to ensure the performance of pump and follow SC code. I again would use AAA for septic system repair and also recommend their services.

Diana Slipenczuk

a year ago

Bret was very professional and has lots of knowledge. He explained how the septic works, what to do and not do, and answered any questions I had. The job was done correctly the first time. Thank you Septic Blue for being so prompt!

Trish Nelson

8 months ago

Service rReplaced cast iron flange and other misc cast iron under house.
Joe K. and D. W. were awesome and showed up first thing to get this work done. They were knowledgeable and professional.

Jonathan Sickert

2 years ago

Our technician Stephan was very professional and efficient. Many years of experience enabled him to replace an entire bathtub drain pipe/overflow system (original brass system from house built in 1960) in much less time than estimated. I am satisfied with the quality of service and would choose AAA City Plumbing again for my future plumbing needs.

Elizabeth Lane

a year ago

I love my AAA City Plumbing of Rock Hill, SC. Joe F arrived on time on 9/16/21 to install a new toilet. He offered to try to repair the toilet to save me money but I wanted it replaced because it's a 50 year old toilet. Not only did Joe F do a great job but he replaced my toilet seat covering too! I just found that so thoughtful and above and beyond! I also had them back to repair a leaky outside faucet on 9/17/21. Again Joe F was my plumber and not only did he fix this in a timely manner, I asked him about another outside faucet that was not leaking but had a broken wheel valve. Joe F did not attempt to bilk me out of money, stating that I could find a replacement wheel at most home outfitter stores and the fix would just entail removing a screw. I asked him about other services and learned they could install a garbage disposal which my mother had removed and they also perform detailed home inspections. I love this company and it's true...they ARE my plumbers for life!

Russell Grier

a year ago

Technician Chris came out and was very polite and explained all that had to be done. I certainly hope that if someone calls this Plumbing service that it's Chris that they get to do any repairs or installation.

Andrew Rickenbach

a year ago

AAA city plumping did a great job. Joe Keever came out repiped our whole house that had poly and dura pex. Minimal cuts in the dry wall, cleaned everything up and pulled out our old hot water heaters and installed a new tank less. Even fixed up our dishwasher line and pulled out what looked like an old well/pump that was in the house. Shane did a great job overseeing everything was done correctly and communicating with us along the way with regular status updates. I would definitely suggest these guys for any plumbing needs.

Virginia w

2 years ago

Toshi did a great job repairing the pump for my lift station. He explained what he was going to do with an estimate that was accurate.
He worked quickly and did a great job.

Thanks also to Anthony for doing a great job pumping out the station in advance of the work being done.

I greatly appreciate the fast and accurate communication along with the work being done very well,Thanks AAA City Plumbing!

Ben Forman

a year ago

Franklin, Corey, and Waide from AAA we’re all awesome to work with. They showed up on time, and were very friendly and helpful. I would recommend AAA plumbing to anyone looking to have a seamless water heater install experience

Jenelle Roberts

2 years ago

I noticed a small water spot on my ceiling come from the bathroom. I called AAA City Plumbing in the afternoon on a Monday and they sent Stephan out first thing on a Tuesday morning. They called me to let me know he was on his way and he arrived within a half hour. The repair was fixed quickly and efficiently. He wore his mask the entire time (even when I said I was okay with him taking it off). I never felt that I was being ripped off and lied to like I have with other plumbers. I immediately googled the price range for the repair I needed and their price was reasonable. I would definitely recommend AAA City plumbing and will use them in the future if needed!

Kristina Richardson

3 years ago

We called AAA in desperation the Saturday pm before Thanksgiving. They were able to get someone out the next day. The job was not done as professionally as should have been originally. However when I spoke with Shawn Duncan the service manager he showed authentic concern about our experience and personally scheduled a site visit to review the employees work. Shawn and the AAA office team listened, made it clear to me that our experience was important to them and they would resolve any issue we had. Shawn came out & reviewed the completed work. He acknowledged my concerns, fixed the problem and took the time to ensure I was satisfied with the results. Shawn later called to let me know he was able to help with the cost of the repairs since they had not been completed upto AAA standards originally. I feel valued, heard and safe with AAA plumbing due to Shawn's immediate response and taking ownership of the problem. I expected to argue and fight, that never happened. Both calling the office an working with Shawn directly the most important thing to AAA was to ensure the job had been done to the quality they expect, that I was happy and that I knew how important my business was to them. Finding a trustworthy plumber is a nightmare, not anymore. I now have a top notch, honest, talented and real plumber to call on. Thank you you Shawn, I hope we do not have to work together soon but I am SO glad to know I can count on you!!!!! Keep up the good work and integrity!
Kristina

Shane Pratt

a year ago

I had a small leak in a pipe that was dripping water into a closet. Joe Freeman found the location of a tiny pinhole leak in record time and was able to repair the issue with minimum inconvenience to my day. I would highly recommend him and AAA City Plumbing to friends and family.

Zoi Flowe

3 months ago

The company handled the job and communion very well! The problem was fixed soon after we reached out!

Sarah Davis

2 years ago

These guys are TRULY wonderful. I was having an issue with gnats in my drains and they came out immediately and helped me out. They were incredibly professional (as always) and felt as though they had my best interest in mind to help me. I am a single female so sometimes it is tough to not understand what I need in the blue collar world and these guys are always there to help and save me! I would recommend them to anyone who needs professional, trustworthy, reasonably priced, and quick work. The manager, David, was a doll and the owner Dean even helped me out! TOP NOTCH SERVICE!

Tara Gasparovic

3 years ago

This is a great, dependable company! They did a major pipe replacement in our 60 year old house last year and their prices were very reasonable compared to competitors. The guys working in our house were friendly and helpful. We also just had them out to fix a clogged sink. Waide was our plumber and he was very friendly and professional. They were also able to come out SAME DAY even though it wasn't a total emergency. Highly recommend!

Eric Comerford

3 years ago

AAA City Plumbing was responsive and communicated with me every step of the process. They sent a text with a picture of who would be showing up to my house for the service. They were very flexible with my schedule. The technician showed up on time and called while they were on their way. They did the job, accurately, and cleaned up after themselves. I would definitely recommend them if I’m asked who a reputable plumbing company is.

Adam Carriker

3 years ago

I called for a non emergency service around 5pm on Monday and my service was complete by mid afternoon Tuesday. Richard was great and very up front and honest about the entire project. He let me know exactly what he was doing and why, plus he was extremely friendly and patient with all of my questions. Of course he cleaned up after himself and everything works perfectly so it was fast, friendly, and quality work. I will certainly call again for any future services I need.

Shadow4Runner

2 years ago

My tankless water heater broke this morning and I called AAA City Plumbing because they were in the neighboring town. They had a technician at my house in 30 minutes and had the problem diagnosed and an approval for warranty replacement in about an hour. The technician (Stephen Dierking) was fantastic and was very friendly and kind. It was very obvious that he loved his work and it was clear that he loved helping people. Having no hot water is never a good thing, but I did get to meet Stephen and that was a good thing.

Christopher Beasley

4 years ago

I appreciated the speed of response to my service call. The employee was super professional and described the work that needed to be done in great detail. However, the estimate was astronomical for our budget. We were quickly told about available financing. We looked for an estimate from another company who did the work and saved us over $2000 from the AAA estimate and completed the work.

Brianna Reilly

4 years ago

AAA City Plumbing did a great job. I called in the AM and a tech was out by the afternoon. The technician, Shane diagnosed the problem and gave me my options and estimates. He was very courteous and efficient. The work was completed the next day. I am very pleased with the company and Shane did an excellent job!

ashley kyle

2 years ago

Toshi was absolutely amazing! He was able to diagnose the problem very quickly and he thoroughly explained all of the options available. He was very polite and made me feel at ease. He will definitely be my first choice for any future plumbing services!

Ashley Johnson

Cassandra Sims

2 years ago

I will definitely use AAA City Plumbing again. I had a main pipe leak and no water. I was able to get same day service thanks to Toshi who was willing to work Saturday emergency call and he arrived immediately and did an awesome job in repairing the leak and restoring the water. Thank you Toshi! I will request you for my next plumbing service.

M. Lederle Eberhardt

2 years ago

Frankie and Ernest arrived on time and were very professional. They were able to determine that I had a leak in my septic pressure line. They located the leak (a failed joint) and had it replaced/fixed within 2 hours. They kept me informed throughout the process. The price was very fair. Should I have any septic problems in the future, I will definitely call AAA City Plumbing.

John Benson

4 years ago

Septic tank clogged and backed up into our house. On Easter Sunday. I called the number listed for emergencies but that only applies to normal plumbing issues, not opening a septic tank. The person on the line suggested I call back on Monday morning at 7:30am to be scheduled.

I called at 7:30, dealt with a very professional lady who took my info and told me she had an afternoon opening and the the service technician would call me back when he was about to come over. She estimated it would be after 2pm. In fact, the technician called around 1, said he’d be at my house in about 10 minutes.

Jake M, the technician, was absolutely the best ever. Very polite, very professional and very good at his job. He found my tank, dug down to the hatch, fixed the clog, pumped the tank, inspected and tested the tank and was finished in around an hour. He offered suggestions to prevent a recurrence, took my payment and was on his way. No muss, no fuss, and he cleaned up before he left. I was totally amazed, having dealt with a different company concerning a previous septic problem in Western NC. That was a nightmare. Jake and AAA City Plumbing were other extreme; competent, friendly and professional. Reasonably priced and easily scheduled.

If I have reason to call a full service plumbing company, it will be AAA City Plumbing, and if it involves septic issues or maintenance, I’ll ask for Jake.

Jane Blackwell

3 years ago

AAA Plumbing has saved our property multiple times from plumbing disasters! They respond quickly, are professional in appearance, and they can fix anything! George is amazing... he is so knowledgeable and can provide options for repair, as well as work around your schedule. Such a great team. Don't call anyone else. Get AAA out to help and you won't regret it. They are on our speed dial! (not kidding!) :)

doris mumin

a year ago

Thank you AAA City Plumbing for handling my water heater replacement with expediency. Team Ray did a great job! Also would like to thank the Customer Service team, very professional!

Reggie Reed

4 years ago

My technician Shawn was great!! He was very knowledgeable, very patient and shared a lot of details on the hot watet heater on how it worked. I would recommend Shawn as a Number one person to use with AAA City Plumbing! He went above and beyond to make me a lifetime customer with his great customer service skills.

Lynn I

2 years ago

All of a sudden our water completely stopped. No drops, no drip, nothing. The entire staff at AAA City Plumbing was awesome. From the original phone call to the actual service. Our problem was fixed the same day. And it was something minor too, which was even nicer.
I would highly recommend them!!!

Gene Dooley

a year ago

The past month I have used AAA Plumbing on three separate occasions for toilet repair, then I called for pipe cleaning and garbage disposal and then for the hot water heater. Each time they have been Courteous prompt and reliable I would use them again and recommend to anyone who needs plumbing services

Jeremy P

5 months ago

Very responsive and quick to fix. Would recommend. Price was reasonable as well.

Ari Tuckman

2 years ago

I used AAA city plumbing for a quote on running a gas line for gas logs. The person that came out to do the estimate was friendly, clean cut and professional. They were upfront that they charge for an estimate but if you elect to do the work you get that back as a credit and I was fine with that. Based on reviews I saw I had confidence the estimate was going to be competitive.

Well, the person that came out looked over the job then had to call the office to get the estimate. He came back in and told us the job was going to be over $3,000. We were amazed since it appeared to be a straight forward job. We are on a crawl space and already have gas appliances. When we asked why it was so expensive he could not tell us. He even said the materials were minimal cost and it was at most a 3/4 day job. So I questioned him again that if the job was going to take 3/4 of a day and the materials were minimal was their labor charge $200-$300 an hour? He laughed and said apparently the commercials they run must be expensive because he is not getting that much money.

We have since gotten 3 additional estimates all from licensed and insured plumbers that range from 600 to 875. If AAA city plumbing did not want to do the job I would have rather them tell me that versus taking my money for the estimate and giving me a ridiculous quote that nobody in their right mind would accept.

Based on the reviews here my experience was not a normal one for this company and I hope other people have better luck than I did.

Update after hearing from the Owner (see below): The owner of the company has reached out to me and we discussed my experience. He was extremely apologetic and explained what happened and the steps he has taken to ensure this does not happen again. He additionally offered to refund my money. Based on this experience I have revised my rating and will be happy to give this company another chance if I need plumbing services in the future.

Shelly Graham

a year ago

I purchased a dishwasher from HOME DEPOT. The HD installers could not do the job so they called AAA City Plumbing and Carrie sent someone right out to complete the install. After waiting 2 weeks for my DW, HD was going to make me wait another few days to send someone out. Carrie and AAA came to my rescue immediately and I was able to start washing the dirty dishes that had stacked up right away.
They have the quickest response time I have ever seen. I told Carrie they should change their name to FLASH PLUMBING, because you call and they come in a flash!

Beth Smit

2 years ago

I recently called AAA City Plumbing to address a clog in my kitchen sink. Their tech visited my home and advised he wanted to hydro jet my pipes and that it would cost $1800-$2000 to do this. I told him that he must be mistaken and he advised that he would write up the quote for me. When I started googling comparable prices for the service I could not validate the quote so I called another plumber and confirmed that the price was outrageous. I called AAA City Plumbing to complain and they admitted they made a error in the quote. It should have cost $325 for the service not $1800. I then requested my service visit fee back and they pushed back but agreed to refund the fee. Then they cashed the check anyway.
I would be very cautious if you choose to do business with this company. My husband posted a review of this experience and google allowed the company to remove the original review even though it was fair and accurate.

David Freeman

a year ago

Brian replaced our garbage disposal. His diagnosis and replacement work was both timely and professional.
In addition, his demeanor was also most affable and professional.
Rating is a 4 due to pricing.

Miyosha Streets

2 years ago

Steven was the plumber that came out to repair our leak. He was very professional and communicative. He answered all of our questions and took the time to explain what he assessed. We will definitely use AAA again!

Lisa Kruse

7 months ago

They came out inside of 22 hours or so. After the repair they had our septic pumped out the next day. Super nice and professional

Eddie Carswell

a year ago

I called AAA City Plumbing early on Saturday morning because of a water leak at a shopping center my mother in law owns in Pineville N.C. Joe came out immediately and fixed the problem fast. The tennants were very pleased. Parrish took my call and followed thrPugh exceptionally well and professional.

Ustaz Mardan

4 years ago

Dave is absolutely the best. I wasn't expecting anyone to come out on a Saturday without charging me an arm and a leg. I had scheduled Friday evening as my kitchen sink started to back up and then was completely clogged. This morning John from AAA City Plumbing called me to see if I still needed someone to fix my sink. I was away from home so I told him I would call back when I get back home. Later I called John who said He was going to send the person on call. Anyway, to cut a long story short, when Dave arrived, he went straight to the kitchen ran some water through the two sinks and immediately knew what the problem was. He then did some magic and wallah the drain opened up. Dave didn't even charge me what he had quoted me over the phone prior to his arrival. He charged me less than half of that amount as he said he didn't have to run a snake through the drain. I was impressed by his professionalism and his honesty. Dave is a very lively and friendly person which makes you feel like you are being taken care of by a good friend. I would recommend AA City Plumbing to anyone who may be having a plumbing issue.

Nicole Lawing

3 years ago

AAA City Plumbing responded quickly and corrected a previous repair. They removed a tree, installed a new sewer pipe and two clean outs. Jason and George came out again to reseed my lawn when grass had not started to grow. Very pleased with their service and friendliness!

Debbie Brandt

a year ago

Had an immediate need with septic tank. First they sent 2 technicians (George)to access and determine the problem. They accessed, and immediately called their office to schedule the proper techs to perform the repairs. the 2nd crew (Chris & Ian) arrived later and immediately got to work. ALthough during these 1st 2 visits, they were unable to fix the problem, plans were made and everything was explained for what needed to be done. Everyone was very attentive and professional. I ask alot of questions - and they didn't hesitate to answer all of them Thanks!!!

Linda Brantley

5 years ago

One morning I turned on my shower & it wouldn't turn off. I was able to shut off the water so it wasn't strictly an emergency, but I had a houseguest & was in a hurry for running water to be restored. I called AAA Plumbing & had it repaired within about 2 & 1/2 hours. The gentleman they sent was friendly & courteous & did a good job. I'm not going to say it was a bargain price because all plumbing is expensive to me. But I have used AAA once before, and you do get prompt, quality work for your money.

Ryan NeSmith

4 years ago

Shane was very knowledgeable about my water heater and what needed to be done to replace it. He came out the next day to replace it and entertained my questions :) When he was done, they cleaned up any mess they made and made sure I was happy with the service. While this is my first experience with AAA City Plumbing, I can't think of a reason I wouldn't use them in the future.

Tom Howard

3 years ago

Had a minor leak under my kitchen sink. I was able to request repairs online and book an appointment for first thing the next day. Porsche explained the pricing structure very well on the telephone. Richard arrived on time and quickly and efficiently fixed my problem. Very pleased.

Beth Burger

3 years ago

Matt was polite and prompt. My issue was that AAA City plumbing quoted about $240 more for the unit than would have cost me if i went and purchased it myself from the same store they purchase from. The benefit that they add for that additional cost was...a 90 warranty. Definitely not worth it. (I originally left a 2 star review)

After leaving the above review, the owner Dean contacted me and went above and beyond to clarify what was originally discussed and then took it a step further and resolved the issue at his own expense. Dean did not have to do this! Thank you Dean!

Karen Anderson

a year ago

We had a high water bill for 2 months and Brett came out and diagnosed the issue and fixed the problem quickly and professionally. These guys are great! User friendly website and quick response to problems with 100 percent follow-up. Thanks so much

Dawn Corbin

3 years ago

Service tech Walter and Amber in dispatch are amazing!! Thanksgiving night we came home to water pouring down thru our ceiling. I called first thing the next day and Amber made sure someone came right out. She kept me updated on his arrival and was very pleasant. When Walter arrived and saw that I was panicking he calmed me down and surveyed not only where the leak appeared to be coming from but all the areas that looked to be damaged. I explained to him that a restoration team would also be coming out. Once the restoration team arrived he helped to advise them of the areas of concern. Walter quickly found the issue and explained in detail what needed to be done. He was very honest and transparent with everything. This is the first time we have had an issue of this magnitude, but Walter took his time and made sure that I understood everything. He is very personable and absolutely amazing!! We plan on getting the work done thru AAA City Plumbing and will recommend them to anyone we know! I TRULY appreciate Walter!!

Marionfj Mccants

2 years ago

Had a clogged sewer line, backing up both bathrooms in my house. AAA sent Stephen the most professional and knowledgeable plumber I have ever met. He quickly found where the problem was and fixed it. Thanks to Stephen we were able to have a peaceful end to a frustrating day!!! THANK YOU STEPHEN!!!

Henrietta

4 years ago

I have used AAA City Plumbing on several occasions. They give the best service at a fair price .Very professional and courteous! Explanations are given if a service needs updating, and they show you exactly needs to be done before moving forward. I am a very happy customer. Hope I don't need them any time soon .But when I do need a plumbing service, I will always only call AAA City!

Ciera Murphy

7 months ago

Shannon was very professional and efficient. He replaced our garbage disposal and provided excellent service.

Kenny Ashley

5 years ago

The two technicians who came and gave me back my toilets were professional, courteous, informative, and expediently efficient. They went right to work and were finished in no time. They arrived within an hour of my call. That's important when your septic tank is backing up in your bathtub. The cost was very reasonable and their service was 5 star. I would highly recommend AAA.

J mauney

2 years ago

Had an emergency on a Sunday evening at 6:00pm. Had a burst pipe on the hot water heater and it was filling the crawlspace with steam and water. Called AAA City Plumbing and got a call back from them in just a few minutes. The person on the line walked me through turning the water off so it would stop leaking until the tech got there. Waide arrived about 45 minutes later. I was very impressed with Waide. He was very friendly and personable and wore a mask the entire time. He fixed my leak in about 30 minutes and I couldn't be happier with the response time, the service and Waide's professionalism and demeanor. He was a joy to have at our home and we will definitely call AAA City Plumbing next time we need a plumber!

Michael Carinelli

a year ago

Joe Freeman came out on a Sat night and took the time to diagnose completely a couple different issues and get everything back to working. Total pro. And very considerate of my children trying to get to bed and just being a great guy.

Anna Tartak

3 years ago

There are not enough good things to say about these guys. It was raining from my den ceiling late Saturday evening. I called two of the bigger companies first, neither of whom would come out until Sunday morning some time and neither were responsive. Then I called AAA and Dave, the GM, immediately called me back and since his technician was on a job an hour from my house, he jumped in his truck and headed right over after he heard the desperation in my voice. He was incredible. Then his technician, David H came out and he was outstanding....so kind + professional and wasn't going to leave until he got our house taken care of. I will never use another plumber and would highly recommend that you use these guys. We are SO grateful.

Philip Claxton

a year ago

Shane and Brett did a great job installing my tankless water heater. The team is very professional and took the time to explain everything needed to run and maintain the tankless.

Beverly Snipes

a year ago

The company was fast to respond and very professional. Excellent in explaining what was needed with great financial options. Shane, Bryan and Parker were very polite and quite personable. They left the property clean and I will call them again.

Anthony McGhee

4 years ago

Friendly staff and great service. Chris was my plumber and he did a great job. He explained what my problem was and corrected the problem within an hour. He cleaned up the area once finished and provide some helpful information going forward. Great job AAA City Plumbing

D Reed

4 years ago

For a few weeks I had been trying to get someone to pump out my septic tank; but everyone was booked or did not have enough hose on there trucks. All of the sudden, I had sewage backing up into my shower and tub, and no toilets were not usable, and I had 6 people in the home, and now it was the WEEKEND! Because of all the rain I needed a truck that had EXTRA HOSE so they could reach my tank without going onto the yard! Also, I did not know it yet, but I was going to need a plumber. In a happy mistake, I called a company that put in Septic tanks (Alternative Septic Services), and the owner of that company highly recommended AAA City Plumbing. AAA was able to take care of it all on the same day; which was a weekend, at a very good price and with excellent customer service. First, I dealt with Alexandria on the phone, who was not only professional, but was kind and understanding about how stressful of a
situation I was dealing with. She was able to get someone to come that very day and pump out my septic tank. Next, was Kyle the pump operator, who was not only polite, but did a quick and thorough job of taking care of the septic. Kyle had to inform me that something was preventing sewage from entering the tank, so the house was still backed up. So last,Ted, the plumber on call from AAA, came out to my house that very night. He worked non-stop from about 11:30PM to 3:30AM, but he finally had to do a temporary fix to make it usable for us until he could come back. When he came back he was here from about 3:00PM to after 10;30PM. He is beyond hard working! He does not give up! He was professional, answered all my questions and was very calm. I cannot say enough great things about Ted!

J. Sims

3 years ago

Woke up to no hot water; warranty company sent AAA. That Is when I met Richard one of their techs. Not only did Richard work with my late work schedule coming out after 7 PM. The next day after I found out the warranty didn’t cover replacement of my water heater AAA (Dean) worked with me to ensure that I got a new water heater tonight. To my surprise Richard returned and did an outstanding excellent job in replacing my hot water heater. He didn’t just stop there he made sure I understood what he was doing, what each piece was, and what to look out for to avoid the problem happened again. It is this type of customer service and knowledge that Richard gave that WILL NOW make me continue to use AAA city plumbing. I recommend if you need anything ask for Richard he is absolutely outstanding and I am very happy with this work. Richard and AAA made a stressful situation tolerable. I can’t thank them enough!

Nikki Pounds

3 years ago

Dave H. was awesome. He didn't have the parts to fix the drain on the 1st day so we made an appointment for a couple of days later, he showed up on time and fixed the problem. AAA City Plumbing is great and Dave H was great as well.

Donna Richardson

a year ago

Technician Franklin was very professional and friendly. I will definitely use AAA again for my plumbing needs. Called this morning and they were here today!

Mark Haney

8 months ago

Justin and Brian did a previous
Repair!! Totally satisfied!! Justin repaired kitchen sink this time and was fast and quickly got us working like new in no time !!

Jerry Opyrchal

a year ago

We purchased an old home that needed extensive septic repairs. Frankie and George were the ultimate in professionalism, while completely repairing our system.
We recommend AAA to anyone with plumbing needs.

Amanda Polito

2 years ago

Wade was amazing! He was kind, funny, likeable and professional. He was able to do a less expensive repair to save us money after I hulked a pipe out of the wall. We will absolutely be calling him again!

Honora Gabriel

4 years ago

I was having an issue with the drain on my tub and also that was affecting one of the toilets nearby. I called AAA City Plumbing and they had someone at my house within the hour. Ted Stewart was the plumber on site and he was amazing. He took his time to explain options and answer any questions I had. He ended up having to go under the house through a tiny crawl space to snake out the clog. Ted could not have done a better job. He was very thorough and professional. I would definitely hire these guys again for any future plumbing needs.

katie grupski

3 years ago

I just have to say that Shawn P is awesome. He helped diagnose and unclog a drain that we have been having a problem with for a while. We had another company come out previously to fix it and they only angered the toilet and said we were good to go. Shawn knew right off the bat that the auger wasn’t going to work. Our home is part of a development built in 2013 that isn’t exactly composed of quality materials, and he scratched his head at our plumbing system. Even though our system is totally backwards, Shawn knew exactly what to look for, where to find it, and how to fix it. On top of that, he was so nice, and super helpful and explanative. He had a huge heart for our dog as well, which we love! Shawn also would not come into our house unless he had the shoe booties on, which is so awesome and thoughtful. AND he offered to clean up the very small amount of water that came out of the toilet during the process. He really is super awesome all around. We will definitely be using City Plumbing for any needs in the future, hopefully Shawn will be on call! Thank you so much for helping us!!

Aaron C

4 years ago

Posted my repair on Home Advisor. Call came in very quickly. Technician was at my house within an hour to provide me a quote. Staff on the phone and on site were extremely friendly. Only downside was the price. It was almost twice the price of the independent person I called myself.

Philip Rodger

5 years ago

The best plumbing company I've ever seen. We had AAA out after another company came out and seemed more interested in selling me stuff than fixing my leaky toilet. Dave from AAA Plumbing arrived same day, went right to the leaky toilet, said got a bad flapper, quoted it and fixed it. I think in about 30 minutes. Dave is highly professional, and clearly takes pride in his work and the company he represents. I highly recommend this company and Dave!

Perez Johnson

a year ago

Thank you Joe Keever for taking care of our line and for educating us on what's what. Everyone was very kind and professional. We called in this morning and Joe arrived in the afternoon. Thank you again for the prompt response, repair, and the education.

Grace Hodgson

5 years ago

Awesome company ! We got backed into a corner by another septic service and needed help right away. AAA came out the same day, fixed the problem, and saved us money at the same time. Fast, courteous, honest service. Definitely will call them again when needed!

Alison Reid

5 years ago

We needed a plumber urgently after the water line broke while our fridge was being installed. The experience with AAA City Plumbing was great from the customer service who answered the phone, to the technician Angelo, who was at our house within an hour of the call. He was very knowledgeable and did an excellent job!

Denise Lasalle

a year ago

Franklin was very professional took his time and explained everything. Great service! We would highly recommend AAA City Plumbing

Bella Crosby

8 months ago

JON f. Was great and professional. He installed plumbing for my commercial business. I would definitely use them again.. thanks Jon

Hudson Barfield

6 years ago

I called AAA City after having an unpleasant experience with another company in the area. AAA City was able to have a technician dispatched to my house within a few hours of calling. The technician quickly diagnosed and fixed the issue. I'll definitely be calling these guys again. Thanks for the great service.

Daniel Hopper

4 years ago

Dave H. came out less than 20 minutes after I called AAA City Plumbing. Did a quality repair to a leak in under 30 minutes. Friendly, knowledgeable and charged a fair price. Any plumbing needs I have in the future will certainly be requesting him.

Alfred Hines

3 months ago

They were very responsive and knowledgeable.

Kathy Hixon

2 years ago

Tech who installed our tankless water heater was awesome. Very personable and he knew his stuff! Happy with the installation and would use AAA City Plumbing again.

Katie Bennett

4 years ago

Matt came out to our home this morning and fixed a tiny leak in an upstairs pipe. I appreciated his honesty and helpfulness with the situation. He was also nice to my dog and cat, which is important! Will use AAA in the future!

Youngman Mary

3 years ago

My husband and I were very pleased with David .He was professional but yet so friendly .He seemed concerned about our problem and right away was aware and began to repair our problem with the stopped up bath tub and other drains. He was able to repair our commode .He was a breath of fresh air he was talkative yet not over expressive .He made eye contact which in my mind gives me a sense of honesty .Thank you for a job well done

Brian Stich

5 years ago

Had an excellent experience with Dave H. today. He really went the extra mile to make sure our low water pressure issue was resolved in a timely manner, and the service fee was very reasonable. I will definitely be calling AAA for any future plumbing needs I have!

Thomas Shipp

4 years ago

Dave and AAA City were great. This was our second time using AAA City, and both times have been 5 star. Dave promptly discovered and fixed the leak in our basement wall as needed, and all was completed at a fair price. Dispatch person (forgot her name) was also super helpful and friendly, and got a plumber to us ASAP.

Ann Lee

5 years ago

AAA City Pumbing was able to get a technician to my house within an hour when I had a shower that would not turn off. My house is over 100 years old and does not have a shut off for the whole house. Dave was very professional and knowledgeable. He explained wheat was wrong and what needed to be done. He had the problem fixed in about 30 minutes. Wonderful customer service!

ronald richardson

3 years ago

The plumber was very prompt and knowledgeable about my issue, and offered recommendations. He evaluated the issue and resolved it quickly. The issue was a city related one, and out of my control. The issued required no work on his behalf, so I was not charged. Great experience! Thanks.

Adrienne Guyton

2 years ago

Toshi was extremely helpful by outlining the issues with our garbage disposal. He was professional and meticulously explained the underlying problem. Thank you AAA City Plumbing for employing such a respectful team.

Willie Carmichael

4 years ago

Dave Hargreaves was very professional
He was very passionate about his profession
Completed the project in a reasonable amount of time. He even recommended us with some help with the best insurance company to help with the water damage to our wall, we will definitely use Dave with AAA again?

John Carroll

6 years ago

As a follow up to my review dated 7-18-16, which is when they came to my house, a manager or the owner has never returned my call and as of today, I have not received the $25.00 refund they promised.

Our kitchen sink was backed up and I called AAA City Plumbing on the morning of 7-18-16. They were professional and set up an appointment for 4:00pm that afternoon. Robin arrived at 4:15pm and snaked out the kitchen drain which took 35 minutes. The charge was $319.00. I had a $25.00 coupon which he took but then charged my credit card for the full amount and said it was a mistake and the office would call me the next morning and refund the $25.00. They call the next morning and said it would take 2 weeks to either send me a check or credit my credit card. Sounded fishy to me. I called 2 other drain cleaner companies and for the exact same job the price was $99.00. They also gave me a quote of $450.00 to replace the garbage disposal. Cost of new disposal is $125.00 and time to install is one hour. WOW!!! $350.00 per hour. They also quoted $169.00 to replace the inside of a toilet. Cost of new inside at Home Depot is $19.00 and time to install is 30 minutes. WOW!!! $300.00 per hour.
On the $25.00 refund. I requested that the owner, Dan, or the manager give me a call with a resolution by close of business that day or I would dispute the credit card charge. They never called and I have disputed the charge.
Way overpriced!!!

Brian Allen

a year ago

Frankie and Joseph M. helped with a sewer issue. They diagnosed the problem and explained the fix needed. They answered all my questions and completed the repairs quickly. I recommend them highly.

Jacob Ramsey

a year ago

Joe K and Ian came out to run a new water line. They got all the big work done in a day to leave us with water turned back on, very professional, easy to work with, clear communication, answered questions, etc. I will use AAA plumbing again in the future!

Michelle Sullivan

5 years ago

My husband called AAA City Plumbing to fix a leaky outdoor faucet. Shane came out to check the problem and was wonderful! He took the time to explain to me what was going on and what he was doing to identify the leak. He quickly discovered that the frost proof pipe had frozen and burst. He was quick and efficient with repairing the faucet. I would definitely recommend AAA City Plumbing!

Buddy Rikard

6 years ago

Had a septic emergency. I called and had them out the same day. They sent out John whom quickly assessed the issue and got to work. Unfortunately he had to come back the next day to bring a backhoe. John was very professional and proficient in his demeanor the entire time. Poor guy is a germophobe and got #2 on him but handled it like a champ. 10/10 would have John come back out again. As a new homeowner I would not hesitate to contact AAA City Plumbing should I have any further issues.

Hope McMillan

3 years ago

The receptionist was very prompt and the tech, Wade, they sent out was great! He explained what he anticipated was going on with the issues and also the possible costs. He was able to resolve everything very quickly! So pleased!

Christina Tarola

4 years ago

Dave H. did a fantastic job! His services were high quality. He did a great job quickly diagnosing the problem and fixing it in the best way possible. He was professional and curteous. Highly recommend him and AAA City Plumbing.

Fou-Lu

4 years ago

Update: So I talked with the owner, and another one of his employees about the snake being stuck in the drainage pipe. They were able to get the snake loose thank goodness. The owner is a nice guy and so is his employees. I'm now well aware of the issues that is plagueging the pipes down below our house.

I appreciate his time and effort and helping me out. He also notified me that there was other issues with the pipes. Such as previous individuals trying to fix them. Which only made the problem worse over time. I'm relieved to know that him, and his other employees spotted the problem in time.

if I were to refer someone that actually knows how to do the job right it would be AAA plumbing. Response time is impeccable, and all the employees, any the owner is very courteous.

Linda Williams

5 years ago

Dave gave me a more than fair estimate on a new water heater and stayed late to get to us after finishing his regular day!
We are so thankful he was able to get to us. We tend to take little things like hot water for granted until it’s no longer there.
Thank you so much Dave for being a man of your word and taking good care of us!!

Tiffany Arrowood

2 years ago

Waide came to my house. He was very professional and courteous of my newborn baby in the house. He worked very quickly and quietly not to disturb her. Such a sweet man. Clearly loves what he does. Thank you Waide and AAA City Plumbing for fixing out issue.

Carl Robie

a year ago

Seem to have real empathy with a client who has no hot water. Came very quickly, provided a reasonable estimate and installed new heater on a Sunday. I feel as though Waide the technician has actually become a friend. Both my wife and I learned a lot. Can’t imagine using any other plumber in the future. Very reasonable price.

Jason Munn

4 years ago

Dave H., from AAA City Plumbing Inc, came out to inspect a problem at the home rented by my girlfriend. He spent the time troubleshooting the problems with the plumbing and septic system and educated me on what had to happen next...
Dave H. represents the company better than anyone I’ve ever dealt with when problems occur. He’s extremely educated and patient making sure his customers feel comfortable about what work will be taking place next!
Thanks,
Jason S Munn

Sammy Walters

2 years ago

Absolutely amazing service, I live in the Columbia SC area and Toshi was the professional that came to my house to unclog my toilet, which ended up being much more of a hassle due to the fact that my main water line was what was causing all the issues. Toshi walked me through step by step what was wrong and how he would go about fixing it. He is highly professional and was very patient with all my questions. He also went above and beyond with his service by doing things that he was not required to do such as cleaning up the overflow that was outside and also informing me of other things going on that he believed would eventually cause my house issues later on. He is just a really nice guy and very personable I sat outside and talked with him about all sorts of things we had in common while he worked and after he had finished. I can not stress enough just how professional and kind Toshi was. If you need any sort of plumbing issues resolved and live in the Columbia area call this company and request Toshi even if you have to wait for him to be available, it will be worth it. I will be referring everyone that needs services to Toshi and this company.

Dixie Harrison

6 years ago

Dean, the service technician, arrived on time, was knowledgeable, and professional. He located the leak in our kitchen wall and had to crawl into a cramped space to tear out the wall to replaced a cracked tee. We were extremely happy that he found the source of the leak so quickly and was able to repair it. We did not know where the leak originated.

AAA City Plumbing also put us in touch with EPX to repair the extensive water damage caused by the hidden leak. Repairs begins tomorrow morning. Thank you City Plumbing for your highly professional service. We also appreciated the follow-up call after the work was done.

Sharon Marshall - Yates

7 years ago

Mr. George Lopez #67# was the technician that serviced my plumbing needs on Tuesday March 29, - March 31. My sewage line was broken by tree roots. I called Rotor Rooter first because I didn't know of AAA City Plumbing. Rotor Rooter was going to repair only one spot for an astronomical amount of money. Mr. Lopez replaced the entire line and put an access line so if something happens in the future a plumber will not have to come inside your home and charge you $500.00 to pull your toilet and snake from inside. He was very professional, thorough, trustworthy and got the job done beyond my expectations. I just want to say thank you very much. They repaired the line for a fraction of what Rotor Rooter was trying to charge. They were more than reasonable. I am very pleased with this company. They are a blessing. I wish I could give more that 5 stars. Kudos to Mr. George Lopez, because he knows what he is doing and represents your company well.

jim white

4 years ago

I used to do all my own plumbing repairs, but I've gotten too old to crawl under the house, so I threw a dart at my google screen and called AAA City Plumbing. Matt (and Bobby) were quick to find the problem with my water heater. It only needed to have a breaker reset inside the heater. I talked a bit with Matt and he was very informative about what might be going on to cause the problem. I am fairly knowledgeable about plumbing and thought he gave excellent advice. We also talked about what would be required to replace the 8 year old heater should the problem recur. Great guys!

Tom Worzella

6 months ago

Great experience with this company. They responded quickly and fixed the problem. Definitely recommend

Bill Starke

2 years ago

Same day service, wow. Anthony was very professional and friendly, went right about the job and had me fixed in no time. Septic tank was full and Anthony knew what to do to fix the problem. Outstanding customer service. THANK YOU!!!

ken luke

2 years ago

Stephan was personable and pleasant and a good listener to my description of the problems. He quickly diagnosed the problem that was able save me both time and money. I definitely recommend AAA City Plumbing!

Sierra Jackson

4 years ago

Ted S. was my technician and he was very knowledgeable, efficient and above all personable. He made me feel secure and safe with his advice and guidance. Ted was very friendly and resolved our issue promptly. Customer service was awesome as well, calling to provide status updates until Ted's arrival. Thank you all!

david fisher

2 years ago

I’m extremely pleased with the work Toshi is doing to sort out my plumbing and sewage.
He was more than prompt,courteous,professional and succinct in describing what my issues entailed.
I’m glad to know I have a company and individual to trust my plumbing needs to.
Again,thank you very much,Toshi and AAA City Plumbing!

Devrie Stamoulis

5 years ago

Had a weekend plumbing emergency at our restaurant. After many calls we finally reached AAA. Bo Vaughn came out and was awesome. The problem was fixed timely and efficiently. We have finally found a reasonable plumber with great customer service!!!!!

M dL

10 months ago

The technician, Joe K was awesome and professional. He was quick to discern the problem and installed what was necessary quickly and efficiently.

Dwayne Orrell

a year ago

Joe keever and joe meekines Very professional employees on time very informative hit them with a last minute shower install and they knocked it out for me no problems no questions asked. Cleaned up all their mess that they made. Upgraded the water heater

Timothy Baker

3 years ago

Waide R is an excellent professional, kind and courteous and did a great job for me. AAA City Plumbing is TOO expensive, they stick it to you with their labor charges. The labor alone on a pressure regulator valve replacement was $249 for a $65 valve. Absolutely ridiculous and I did not pay that rate. Just terrible.
This is no reflection on Waide, a very nice, friendly and qualified professional It's AAA City Plumbing's labor rate that sticks it to you.

TL Baker

pgeternity

4 years ago

HIGHLY RECOMMENDED!!! We were told by another company that our grinder pump needed to be replaced and they were going to charge us over $8K. Matthew and Bobby with AAA City Plumbing came out and said check your breaker box and low and behold that's all it was. Flipped the switch and we are back in business. Thank you Matthew and Bobby!!!!!

Brad Adams

8 months ago

Did great work and called when he was going to be a bit late. Was conscientious about the work he did. Would definitely use them again.

Peter Smit

2 years ago

1: Tech didn't wear mask
2: Got an excessive quote for the work that I couldn't validate with expected estimates online so called other plumbers who confirmed the quote was excessively high. Called the office to complain, GM called back very quickly admitted it was an error in pricing. I had to push to get my service fee refunded.

Maybe this was truly a mistake, maybe they were trying to take advantage, but really there is no way to know what they would have done had I accepted their original quote.

German Ottati

a year ago

Great experience really reliable work, i will work with them again and again. My plumber was Joe K. Joe repaird kitchen sink that was properly done correctly. It looks amazing now.

Charles Solomon

2 years ago

I have used AAA CITY plumbing on 3 occasions. One to repair a garage disposal and fix a water heater leak. 2nd was to install a new Garbage disposal and also A new faucet in the kitchen. The last time we called them out to extend the flange for the toilet to sit properly after new flooring. Every time they were prompt. Gave you a definitive price before they start and always tell you to check online for discounts to apply before the work is completed.

Mary c

8 years ago

I called to have someone come just check out hat was going on with my low water pressure. Jackie came out and was able to know that it was the pressure release valve and fix it on the spot. I was very impressed with his professional personality and so Thankful the problem was fixed on the very same day!
I will refer other to use your company and will use it myself if I should need anything.
Thankful for your service!

Kevin

a year ago

Had a wonderful experience from the moment Parrish answered the phone. Extremely polite and accommodating. Shane was very professional when he came to our facility to look at the job I had here for them. No nonsense people that I appreciate.

tina holmes

3 years ago

My tech support was Walter and he was amazing and very sweet and I could tell he cares about his clients bc he'll try his hardest to get you the best rate that will help you. And to Ms Kaitlyn who works in the office, she is such a sweet lady and she is truly my angel and right on time. I wish nothing but success and blessings for this company!

Eric Bullard

2 years ago

Thank you Stephan & AAA City plumbing for an excellent experience, and quality work. You guys responded in a timely manner, and Stephan did an excellent job installing our rainsoft system.

Renee Crawford

4 years ago

would recommend AAA City to anyone looking for superb customer service from the reps making the appointments to the actual service technician coming out to pump my septic tank and diagnose a plumbing issue. They even went a step further and honored the price a i paid for my septic pumping from 2018 as the price to pump currently was higher. Going to use them again if i have any further septic or plumbing issues.

Isaac Moan

4 years ago

AAA City Plumbing was responsive, quick to arrive, friendly, professional, and a pleasure to interact with. I would highly recommend if you need a plumber! Additionally, the owner, Dean, is a fantastic guy and great to work with.

Trish Johnson

4 years ago

I think we realize the value of a company when we are faced with a problem.
I was under the gun to get the plumbing replaced at my listing. We had a short closing time frame and had to have the appraisal completed but the house had no water. Thank goodness for AAA City Plumbing and Dave who jumped into action and resolved the situation in my timeframe. I am so grateful!

Mike Dacey

8 months ago

Septic tank pump. Despite pending tropical storm you guys got me in on short notice. Excellent service from start to finish.

Rafael Garcia

6 years ago

**UPDATE 1/7/17** I was contacted by the owner of the company who confirmed that I was charged too much for the amount of work done. He apologized for the misunderstanding, and advised me that the recently hired plumber sent to the house made a mistake on the charge. He gave me a refund of $350.00. I have updated my review and have given them three stars because it shows that at least the owner cares enough about his business to rectify a mistake.

**UNREASONABLE PRICING**. I was charged $729 for removing a toilet and unclogging the toilet drain. Work that I found out the next day should of cost at most $450.00

I called AAA City plumbing based on good reviews. I had an emergency plumbing issue with my rental property on New Years day. Over the phone I was quoted at $139 for a plumber to come out and assess the issue. Upon arriving and assessing the issue I was then quoted at $769.00 to remove a toilet and unclog the drain using an electric rooter. Unfortunately, because of the $139 assessment fee I thought I would lose if I didn't take care of the issue right then and there, and because this was my rental property which required more immediate attention I hesitantly agreed to what seemed to an unreasonably high price for the amount of work to be done. The technician was at my rental for approximately 45 minutes at most. Thinking I had been charged to much, I decided to call a few other plumbing companies in the area to check comparisons on the work done and get a price range for this type of work. I was quoted between $200-$450 by three different companies. The most expensive estimate was based on what the plumber told me was worst case scenario. I called AAA City Plumbing to discuss what appeared to be either a mistake in pricing or gauging due to the holiday. They advised me that this was their price and failed to provide me with an itemized bill of the work that was done.

ahmed hassan

5 months ago

Franklin and Parker were so professional and clean amazing customer service

Ally S

5 years ago

Great! From dispatch (Dottie(?), who was friendly and upbeat), to Dave showing up within hours of my call. Dave was great! Really nice, professional, and suuper patient explaining what needed to be done to a very non technical person. Definitely recommend!

Jamie Sheppard

4 years ago

Dave was on time, friendly, and gave us great plumbing advice on a call to check for potential water leaks. Our water bill has been higher than normal so we asked for a plumbers opinion. He walked me through all the checks he was performing and why, and even gave us advice along the way about how to prolong the life of our toilets and water lines. Thanks Dave!

Jennifer Michelsen

3 years ago

We just had our first experience with AAA City Plumbing and they were awesome. Jeremy went above and beyond to make sure we fully understood our issue and that we were satisfied. I would recommend AAA City Plumbing to anyone.

Eric Tesenair

a year ago

Joe K went above and beyond to complete the jobs which would normally take 2 guys. He stayed extra to make sure it was completed in 1 day. Highly recommend Joe for any project, no matter how complex.

Joy McNeilly

2 years ago

Waide was very professional and installed my new toilet in a timely manner. He wore a mask the whole time, cleaned up after the installation. I will definitely use City Plumbing for all my plumbing needs.

Chuck DeMarco

3 years ago

Our technician Keith was on time, friendly, and explained the process of what he was doing and looking for to make it easy for me to understand. In the service industry it’s hard to come by honest people and companies, and I would like to applaud both Keith and the company for being so easy to work with. I will certainly reach out to you again if anything is needed within your scope of work. Thanks for everything!

Matthew Query

3 years ago

We use AAA for all of our septic and plumbing needs and refer them to our clients. They always do a good job, come to the site with what's needed, and provide good service! It's worth the extra money to not have the call backs!

David Kim

5 years ago

Mixed feelings. A job well done but with limited transparency which doesn't give me the confidence I'd like for my next needs and recommendations.

I needed an outside gas line re-terminated to accommodate a natural gas grill quickconnect plug. The total weekend fee was $250 for the call ($129) and service which consisted of the installation of a new right angle joint and nipple... <$10 in hardware.

The price doesn't seem completely unreasonable in itself to have a licensed/insured person do the work for me, but when I pressed for the breakdown in pricing the tech was unable to answer me. Just simply said over and over again that it would be $250 total. I'd have a lot more peace of mind knowing how that $121 was itemized instead of seemingly arbitrarily, and possibly to my disadvantage.

Matt Funderburk

a year ago

Responsive, on time, and fixed the problem. Wade was the individual that helped us and he was extremely professional. We loved working with him!

Daniel Zimmerman

5 years ago

Great company. My brother had a leak and AAA Reacted with urgency and quality customer service. They walked him through the process and made sure he understood his options. I would highly recommend the company to anyone in need.

Daniel Kelly

4 years ago

Ted was fanitastic. He reassured us that he was available at any time while we were waiting for everything to be set up. He worked in the rain to not delay the fix. We will be requesting him with any future issues and I would highly recommend this company.

Daniel Ortiz

4 years ago

Dave the plumber is the beezneez professional, new his profession and informative. wish I could give him 10 stars... came back waited for the inspector several times who was not available and once he showed up cleaned the yard up made everything look neat again. added him to my contact list wouldn't call anyone else for my plumbing issues... thanks Dave......

SMK

5 years ago

Whole experience very pleasant and appreciated the promptness of response. The specific plumber who helped us, Dave, couldn’t have been more helpful or professional. Will contact AAA City Plumbing for any future needs and will not hesitate to ask for Dave.

Frank Estro

4 years ago

Had a wonderful experience with this company. Dave came out and was able to take care of my issue right away. He was very knowledgeable and professional. The price was excellent as well. Other companies tried to sell be alot of unnecessary stuff. He came out and pin-pointed my issue and resolved it with ease. I highly recommend this company. Ask for Dave.

Mark Busey

a year ago

Outstanding service, work, and great person. Joe Keever. is extremely personable, professional, and did excellent work.

Thanks for getting the bladder tank replacement done on such short notice.

Ross Sandora

4 years ago

From the time I called in until the technician completed the job my experience was an A+. I was grateful that AAA City Plumbing could assist my plumbing needs with speed and competitive pricing. Thanks Anthony for all the support!

Nicole McDuffee

5 years ago

Dave H. Came to fix our water heater. He was great, walked us through the process and answered any questions that we had. Great personality and represents the company very well, pocesses broad knowledge and good work ethic. Would definitly recommend services ! Will be using in the future ?

Craig Bigham

a year ago

The team arrived on time, was very professional, and efficiently completed my septic tank pump out. I would recommend AAA City plumbing for this service.

william Natalia

2 years ago

Natural gas grill was not working due to gas supply. Mr David came, spotted the problem quickly, placed a new gas regulator and job done. Service is cheaper and quick. David is experienced, professional and an asset for the company.

danielle albetta

6 years ago

Had to have our faucet at work fixed. They got us on the schedule quickly and completed the job at a fair price. The tech was personable. Will definitely use them in the future.

Nancy Spencer

8 months ago

Very pleased with Justin's customer service skills and knowledge-based. He also answered all my questions in language I could understand. Thank you again.

Veronica Jones

6 years ago

I'm a new customer and I can't say enough great things about this company. The representative Tommy was courtesy and went step by step in explaining and repaired the leak in kitchen. He also checked for any water damage that may occurred.
The customer service called to verify the appointment went well and to make sure everything was completed and if we had any additional questions. You have a customer for life.

Dave Meyer

5 years ago

Just had AAA City Pluming come out. Dave was my plumber. He was on time, professional and fixed the issue (a broken outdoor faucet) for a very fair and reasonable price. I would absolutely recommend AAA Plumbing and Dave. They will be my plumbers for future issues.

James Haywood

4 years ago

Dave what can I say he was awesome! The 1st day he came to the house his attitude and smile was a winner! He walked us through everything he was going to do and went to the problem! We could not have chosen a better plumber ! Thanks Dave for a job well done !

Frangi Pani

4 years ago

Called them about a clogged shower drain. They would not give me an estimate of how much it would cost. Looking back That should have been a red flag. Said they they would send someone out to assess the repair and that person would give cost. The trip charge $39 would be applied to the cost of work. So they came promptly and said it would cost $297. I declined their service but of course had to pay the trip charge.

Zoey Lewis

3 years ago

Someone was able to come out the evening that a pipe busted and fix everything same day! Super responsive, polite, and thorough! While I hope to never need them again, I will definitely recommend these guys to anyone who needs plumbing work!

Lisa Aghjdam

4 years ago

Arrived 3 hours late. Not upfront about minimum charge. Told me I would not have to pay the service charge if I had the work done. I had a tub hot water faucet tightened they still charged me the service fee, and it's already loose again.
Update: they came back out and replaced both handles at no charge, thank you for resolving the issue.

Nathaniel Bookman

2 years ago

I would like to send a shout out to Toshi at AAA City Plumbing. I was at lowes carrying a toilet when without asking, Toshi offered to help. While helping never pressed me about business. All though I did not use them for service yet, I definitely will real soon. First impressions are lasting!!!

Hector Cruz

2 years ago

Toshi did a great job with installing in a new garbage disposal! He explained all the work he was going to do and information on the product! He was extremely friendly and professional.

John Peters

7 years ago

A negative star would be more accurate for this company, not only are they overpriced but they are very unprofessional. They have a commercial advertising clean professional plumbers but when the guy showed up at my house first thing in the morning he looked like he rolled out of a ditch and smelled like cigarettes and alcohol. He then quoted me $2,300 to replace an electric water heater which I priced online and the unit only cost $450. I ended up calling Morris Jenkins which you would think they would be more expensive and I got the job done for half price with a better warranty.

Ronnie Iles

3 years ago

The team that showed up to replace my hot water tank and other related issues were fantastic. They were very knowledgeable in performing the task at hand. They went over and beyond what was expected. Good job guys!

Andrew Greenberg

2 years ago

David H is my hero. 8pm on a Friday he fixed a valve connection that was missed by the earlier plumber. Both technicians arrived within 45 minutes of initial call and helped diagnose and repair two leaks that had suddenly developed.

Dee Kistel

5 months ago

Shane the General Mgr. along with Parrish in the office were, professional, customer oriented and attentive to my needs.
They do it right
Thanks

jeric mclean

2 years ago

This is probably one of the worst plumbing companies around. The manager David Bruton is a real piece of work with threats and their prices are astronomically high the technicians left the old water in my home and there was leakage Their employees are strictly commission and they are told to sell the customer something whether they need it or not. I would never call this plumbing company for any problem I ever had. It was a very poor experience. I would not recommend them.

Ed Berdick

5 years ago

Responded the same day. The technician was courteous and took time to explain everything. Our HVAC person had recommended them and we were very pleased. Definitely will call them again.

Gar Van Doren

5 years ago

AAA CITY PLUMBING has been very responsive. Had a problem over Thanksgiving and they came right away. Last week they were here to finish a job that another plumber walked away from, again they were very responsive and did a great job. Highly recommend them!

Drew Vann

6 years ago

Do not use this company! They are a rip-off! I had read some of the reviews about them being overpriced but they were the only people that could come out around lunch when called at 8:00. I needed to have a faucet replaced in my shower as it would not turn off. They came out to the house and quoted me $250 to fix the part. I agreed because I had gone home to to meet the guy and had no other option other than to pay the ridiculous $39 fee just to have him look at it and leave. I was shocked when the plumber walked out 12 minutes after arrival and said he was all done. How does someone charge $250 for 12 minutes of work???? Do yourself a favor and pick someone else!

Carol Newman

4 years ago

This review is for my husband, Charlie. Dave H. did a fantastic job. He had all the parts and tools needed to make the repair along with the knowledge to do the job to perfection. I highly recommend.

Stephen McGill

a year ago

Joe K did a great job of finding problems and solving them. He was professional and friendly. Great job, great price.

Angela Johnson

2 years ago

Toshi was on time, knowledgeable, and funny. This was our first time using you guys and we were not disappointed. Thank you for making a rough situation really bearable and affordable. ?

Mohannad Hajnaser

4 months ago

Shannon was excellent! Got right to the problem & fixed it.

Joseph Kram

6 years ago

first of all email was sent to Mike my name is Joseph
Within the first couple of minutes the man walked into the bathroom and fell through the opening in the floor and through the ceiling . Even before they came in I told them about it. I was told they dont do drywall really?
they patched it up but looks horrible so I will have to get someone to fix it
then they installed the hinges on sliding glass door upside down and I was told it would grind that way Supervisor had to be brought out to point it out and fix it. I asked them to clean a floor drain and they left dirty water splattering all over the wall floor and cabinents which I had to clean up. All in all I was not happy with the quality of work

Chris Gaudet

2 years ago

My wife notice water on our wall in the garage around 9am and I called AAACity plumbing immediately, they were there by 1:30 that day, Saturday.
Fixed the problem gave some advice and were gone. Thank you very much!

Dylan Lewis

4 years ago

We’re incredibly grateful for George and their 24/7 service. George was an excellent, prompt, and professional plumber who got our emergency squared away without any problems.

CL ER

5 years ago

AAA City Plumbing fit me in last minute on a Friday. I was very pleased with the technician who came to my house. He repaired the problem efficiently and for a fair price.

Mike Moore

a year ago

I was very pleased with the work they did and the employees that did the work. They were very professional in their work and their dispositions. I will call on them again if any big jobs at my home need attending to.

Jimmy Autry

5 years ago

Jim D. does a great job. His is on time and keeps his work area very clean, using covers for his shoes while he is inside. We appreciate his advice and his counsel on our plumbing needs.

Marianne Gentile

5 years ago

This company claims that they are in the Salisbury, nc area when I called them. They are even under Google advertising this. They gave me an appointment between 10 am-12 pm the next day. Great! However no one showed up! When I called after 12pm to make sure someone was coming, they said my appointment was cancelled because no one serves the area... even though they advertise they do! And NO ONE CALLED ME TO TELL ME THIS?! They don't know what they are doing there! UNRELIABLE. DO NOT USE.

J Neaux

a year ago

Franklin was very professional and knowledgeable about the issue. Fast and AAA service! Will definitely use them again.

A. Sims

a year ago

Franklin was a great technician and answered all of our questions. He did a great job pumping our septic tank.

LaVerne Stephens

a year ago

Joe the repairman was trying to repair the controller and Rheem company was a horrible company they took forever to send part then part wasn't correctly. Joe did everything he could to repair the controller.

A. Moriah Allen

5 months ago

Justin was very polite and super efficient!!

Norm West

5 years ago

Dave was a great plumber !
I'm glad he came !
it took awhile to find the leak because it was in a subfloor between the first and second floor but he found it and fixed it in a very professional manner !
I would not have chosen anyone else ...
Thanks so much Dave !

Casey Foulks

4 years ago

Great experience from minor repairs to full pipe replacement. Less expensive than thr “big guys” and the installers stayed well past dark to make sure I had water that evening. Highly recommend!!!

J T

4 years ago

Mike was my Tech. He was knowledgeable and really gave a ship. No sarcasm here. The warranty company I'm working with that led me to triple A is the exact opposite.

Dominique Hall

8 months ago

Shannon was awesome. Did an exceptional job fixing issue in my apartment.

Dennis Castillo

3 years ago

From initial contact with AAA City Plumbing to a technician being at our door step was great and quick, our technician was Waide who was On time, Knowledgeable, Professional, and all around nice guy,

Alison Sasscer

a year ago

Joe Freeman installed our new dishwasher and went above and beyond to get the job done right. I was impressed with the job he did.

Eric Huwar

6 years ago

My brother recommended that I call you guys and I'm glad I did. The tech showed up as scheduled, completed the job quickly and professionally. I'll definitely be referring AAA City to my friends.

Michele Keeley

2 years ago

Thank you Stephan & AAA City Plumbing for fixing our hot water heater! Followed mask protocol & did a great job! Thank you!

Steve Otey

3 years ago

same day service which was good. VERY expensive. 1 hour job and 30 dollars worth of parts. 469 dollars. after job plumber said his boss got onto him for lowballing the price.

Marilyn Pettus

4 years ago

Excellant response time. Shaun P was friendly from the start. Went right to work on the problem. Discussed every detail of what he suspected the problem was. Gave me detailed info on problem and fixed it! I would and will ask for Shaun P again at AAA City Plumbing.

Craig Ciranni

7 months ago

Highly recommend AAA Plumbing. Came the same day and replaced my garbage disposal.

Benjamin Martin

2 years ago

They left trenches throughout my property and a sunken hole where the esptic tank used to be. Terrible sewer line joints that are leaking and had to be repaired only a couple months after their work.

Mark Scowcroft

a year ago

Brett and Parker were very professional and did a great job. I would recommend them highly.

anthony papillon

7 months ago

Joe . K dusty white very good and quick really like their work

Chris Nighbor

a year ago

Franklin was prompt to respond, and clear as to next steps. He set a realistic expectation, and quickly delivered upon arrival.

Joe Diiorio

3 years ago

I was getting a quote on a tankless water heater. The guys explained every step they would need to take, where the cost is, and pros/cons. I decided to wait for a little bit on the project but I WILL be using them for the job when I’m ready.

Angel Tinsley

2 years ago

Stephhan was very professional.He walked me through all he was going to and answered all my questions. He was very comfortable with doing his work.

Craig Hipkins

6 years ago

I had a well pump replaced along with a bladder tank. Great service! I would highly recommend this company. They also give discounts to military vets which is a plus in my book!

James McCullough

4 years ago

We really appreciate our plumbing tech Ted Stewart. He's the best and has the greatest attitude! A true Godsend, and a pleasure to have in our home.

Will Houck

a year ago

Franklin is the tech that came out. He was very helpful and did an excellent job on my plumbing repair.

Paula Tate

5 years ago

Called because I needed a plumber it clearly say they are 24hr. The dispatcher was not knowledgeable at all and told me she would have to take my name and number and have someone call me in the morning. What kind of BS is that? If you're 24hr why would someone have to call me the next day. You wouldn't have even gotten one star, its the only way I could leave a review!!!

Cathy Shumpert

a year ago

My tech was Joe K. I called and AAA city plumbing came out within hours, they located and repaired durapex water line.

Dave Brooks

5 years ago

Fast and reliable service from Matt B. at AAA City Plumbing at finding leak in wall and repairing with minimal impact to existing sheetrock. Fair pricing also.

Virginia Bryan

3 years ago

Chris was great -- very skilled and personable. I would recommend his services for anyone seeking a good plumber. Great work ethic and a fine technician.

L F

a year ago

Brett did a wonderful job of replacing my toilet. Very professional, knowledgeable, and fast

Karen Austin

3 years ago

This not the first time I have called on AAA City Plumbing. They have always arrived on time offering professionalism and helpful advice. I appreciate them and the work they do.

Belinda Medlin

3 years ago

Thanks so much for the well done replacement of our hot water heater. Shawn did a great job, was very helpful and courteous.

Pat Strong

4 years ago

Excellent service..we have used Aaa city for several situations and they always easy to schedule and finish work on time. All office staff, field staff and septic staff do a great job.
Thank you again for helping .
SG

K P

2 years ago

I am new to country living and was unaware that flushable wipes don’t go well with the septic so long story short it backed up and the pipes burst Stephen came out he was very professional and honest about what needed to be done and the pricing was reasonable I was amazed at the time he completed the job thanks again

Phillip Hejl

a year ago

Joe & Jeff responded immediately when our dishwasher replacement required new stop valves. A real pleasure to work with!

Khristina Bretthauer

4 years ago

Very professional company and knowledgeable technicians. You might pay a little extra for the service, but you get what you pay for. They are worth it. I will definitely use them in the future for any plumbing needs.

Bonny Boswell

a year ago

Let's face it, Plumbers are EXPENSIVE, but sometimes you have to have one. I call AAA every time because they have been quick and reliable for over 10 years now.

Robert Hatley

3 years ago

Dave was prompt, courteous, and got the job done quickly. Reasonable price. And shared a few laughs while working. I would recommend.

Grandpa

8 years ago

Even though the work performed was very satisfactory the pricing was way out of line. I supplied all the parts and the work not very complex, I was charged $373/hr for the call. I would be very leery in using this service again. Be wary and get an approximate estimate on rates before you have them come out.

Carolyn Johnson

3 years ago

Great experience. We had a leaking faucet and it as quickly fixed. Shawn P was friendly, helpful, clean and fast.

Jeff Moretz

5 years ago

I have used AAA City Plumbing on 2 separate occasions and I am thoroughly impressed by their sense of urgency and professionalism. I would highly recommend their services!

Brandy Brown

3 years ago

Excellent experience with AAA! Waide did a great job assessing the problem quickly and fixing the issue. Kind, professional and fast - thank you!

Scott Hughey

2 years ago

Tosi the representative came in and fixed problem. Very polite and showed me what my people were doing to cause the problem. He also gave me advise on how to stop it from constantly happening.

Khara Mitchell

6 years ago

Being a single mom with two boys, Shane Murray was a great help. He showed me the work he did and how I could prevent future problems. I would recommend them to anyone!

Scott Hazel

4 months ago

Excellent work done by Frankie and Joshua.

Cole Alexander

a year ago

Waide did a great job unclogging the drain from our bathroom and was very professional and friendly.

Cherry Seelinger

a year ago

Joe and Jeff helped us to fix the water line. They were prompt and very professional. Definitely recommend them!

Lelia Payton-Johnson

5 years ago

Dave was very personable. He explained everything he was doing and showed me what was wrong. Dave was very nice and got the job done in a very timely manner.

Bruce Banbury

6 years ago

Great response, team effort from the time the call was placed to the follow-up call after the service. Nothing less than 5 Stars from AAA City Plumbing!
Bruce B

Vincent Mclean

4 years ago

Dave does great work. He was on time and finished the job in a timely manner. I definitely recommend Dave for your plumbing needs.

Ed Rand

5 years ago

Matthew Chantz was a gentleman and an excellent service rep. Went the extra mile in finding hair which had clogged our drain pipe. Thanks!

Bill McDowell

3 years ago

I could not have asked for a better service call. Richard was on time and found the problem right away. Will definitely use AAA City Plumbing again and ask for Richard.

Joe Eason

4 years ago

They actually arrived earlier than planned which was good and called ahead of time as promised. The crew was very courteous and professional and went out of their way to help me.

Walter Paquette

3 years ago

Excellent service to pump septic system. They did a good / fast job cleaning out system and filling in hole. Were able to answer all my questions.

Tamara Mick

2 years ago

The technician, Wade, was absolutely professional in everyway and very congenial. He showed me the problem, gave me an estimate, then proceed to do the work.

Madison Walker

2 years ago

Toshi was very prompt and knowledgeable! He worked fast and efficient! Will definitely use them in the future!

Timothy Moose

4 years ago

The serviceman was very pleasant and experienced with the type of situation that we had. He fixed the leak quickly and was very courteous.

Andre Dumaine

2 years ago

Shane came out and did our water heater replacement. Was super nice and professional. Answered all our questions

Kristy & Mike Bierschbach

3 years ago

Requested service on line with no response. Chatted with their support on line who who did not understand the issue but directed me to call the office. Spoke with agent who said they would have someone out at the end of the week. The tech did not show, no call from the company, completely ignored.

Rodney Owens

6 years ago

Great customer service by both the dispatch operator and my service technician - Dave. I would recommend AAA City Plumbing to anyone needing plumbing service.

dann beleny

7 months ago

Great customer service, good job.
Would recommend.

kyle cameron

a year ago

Brett and Parker were very professional and helpful, will definitely recommend for future services!

Peter MacMonagle

3 years ago

Richard was excellent. He gave me great information and performed the valve replacement in good time. Thanks.

Donna Horne

3 months ago

Fast and wonderful service!!

Penny Pells

8 months ago

AAA was responsive. Shannon did a great job.

L. Price

8 years ago

Just saw the commercial and the first guy that showed up reminded me of AAA.
Yes find out prices first.
My fault I DIDN'T.

The guy that came out said he would fix me right up.
Yeah right. Like a fool I believed it.
Never again.
Pricing very high

Cody Sellers

7 years ago

Excellent customer service, experienced techs who know what they're doing and competitively priced! Would definitely recommend to anyone looking for a quality plumbing contractor.

Debra Fisher

4 years ago

It was easy to set the appointment and the tech showed up in the window. The work was done efficiently and I was satisfied with his professionalism.

howard Pendleton

2 years ago

Drain the my septic tank , also very knowledgeable of the situation I was having with my septic tank explain to me a few pointers to me to save money in the long run just wanna say he did a good job thanks ,

Staci Hess

a year ago

Super nice technicians. Fixed my problem super fast and clean. Everyone was helpful and friendly.

Shalana

a year ago

The company was prompt and professional. Franklin was very helpful at explaining our problem and fixing it quickly.

Karmen McGee

3 years ago

Richard came out after a pipe burst at my house. He worked in the flooded crawl space to fix the leak. I am very appreciative.

Pamela Hellmann

7 months ago

Joe K was very professional and fixed what was broken. Will use again

corey smith

4 years ago

Very quick and professional also offered help with covering tank lids back over with dirt (in the rain) that was removed by me.

Nilda De Boyrie

a year ago

We had a shower that would not shut. They sent someone over immediately and he provided efficient and excellent service
would highly recommend this company

Donna

4 years ago

Gave an estimate over the phone and was spot on what needed to be done to fix the problem! Cost was what was quoted. Reliable and friendly.

BARB LASSER

3 years ago

Best and timely service. Knowledgeable people. I have used AAA twice and no problems; no hassles.

Lisa Clontz

7 months ago

Joe K and D W did a great job.

Melissa Arrants

a year ago

Brett was great very quick and professional will use this company again. Thank you

Hayley Watts

4 years ago

Dave was great! Was very honest and fixed our gas leak very quickly! Will use again!!

Suzanne Nguyen

4 years ago

Matt is very courteous. He explained what needed to be done. Will recommend him and his helper, Josh.

Don Koster

4 years ago

Terrific service! Kyle went above and beyond to get our plumbing situation fixed up including a run to the store to get something specific to remedy our problem.

Amber McIntosh

5 years ago

Excellent company! Fast service and very professional. They fixed our well the same night. Would highly recommend!

Kelly Aderholt

a year ago

Brian was on time and cleared my clogged drain in no time at all .Thank you Brian of AAA City Plumbing.

Jimmy Sherlock

6 years ago

John provided excellent customer service from the moment he arrived. Thank you AAA City for great service!

Jim McCoy

2 years ago

David Bruton and his team were spot on. I will use them again and will recommend them to friends
Great job

Bobbie Toney

a year ago

Frankie did a great job and was very pleased with his work

Dana Hurka

3 years ago

Great experience! George solved my problem, and he was on-time, professional and knowledgeable. Thanks AAA.

Peter Donald

4 years ago

Dave was amazing, had a water leak in my wall and he was out quickly and resolved the issue immediately!

Jackson Stewart

6 years ago

Great experience from the minute I spoke with the dispatcher. Excellent service and competitive pricing! Would definitely recommend.

Matthew Horne

2 years ago

Excellent, curteous, professional service. Found and fixed all the problems. A great plumber. A great company.

Janice K

a year ago

Joe K came out and very professional. Explained what the problem was and fixed

Stephanie Thornton

5 years ago

Shane was awesome and has great customer service. I would definitely recommend AAA Plumbing.

Justin McSwain

a year ago

Joe and Jeff took cafe of my shower valve and got everything taken care of! They were professional and got everything up and running!

Diane Gorsuch

a year ago

Joe Freeman was a professional technician who did a outstanding job.

Steve Beal

a year ago

Franklin was prompt informative and courteous. Did a great job.

John Murphy

a year ago

Joe F did a great job and explained everything well.

nick panico

5 months ago

Should up quick & addressed the problem quickly.

Grady Klutz

3 years ago

One of the good companies, good people and on time service!

WJ Cornflake

3 years ago

AAA did a good job and arrived quickly. I would definitely recommend them.

Spencer Stoakley

a year ago

Very fast and efficient service. Have used them in several areas of the home.

Ronda Lusch, Austin Barnett Realty

3 years ago

Jake is awesome. I will ask for him for my personal home as well as for all my clients.

James Bush

2 years ago

I JUST WANT TO SAY THANK YOU TO TOSHI HE PULLED OVER AMD HELPED ME WITH MY CAR WHEN HE DIDNT HAVE TO. GOD BLESS YOU TOSHI I PRAY YOU NOT ONLY GO FAR IN THE BUSINESS BUT I PRAY YOU GO FAR IN LIFE THANK YOU AGAIN MAN

Leona Gill

2 years ago

Tosh had good customer service though the water began to go down before he arrived.

Dawne Ester

2 years ago

Stephan was professional, informative and thorough. He fixed my outside spigot.

Mandi Hardy

4 years ago

Prompt arrival, great service, reasonable price. Matt B. Was very pleasant and helpful.

Twins Foreva

3 years ago

Dave H was nice have great customer service make sure I understand the problem and made sure the problem was fix before he have very great customer service

Tanisha Herbert (Nisha)

3 years ago

Waide was very professional and did an excellent job. He's so handsome too?

Gary Richmond

3 years ago

The service was very professional. They were on time. They explained what needed to be done and what they were doing based on the estimate they gave me.

Chris Zachodzki

8 months ago

Justin was excellent. Quick and fixed the problem.

Matthew Johnson

6 years ago

Pleasant customer service and follow-up, punctual and polite technician. Job well done and highly recommend!

Nae Wheatley

4 years ago

Did a great job. Not pushy. Very helpful. Courteous. Will have them help me again.

Denise Hopkins

2 years ago

Most friendly and on time very professional. I recommend AAA Plumbing

Brenda Humphrey

10 months ago

Joe K was excellent. Qick and friendly

Rhonda Britt

8 months ago

Very nice and professional took care of problem. Very nice.

Jacqueline McDonald

a year ago

Franklin and Ray were Awesome and very Professional !!

Chuck Fleenor

9 years ago

They were very responsive, courteous and knowledgeable. I will use them again if the need arises.

Susan Chase

6 years ago

Have been using AAA City for years and have always received superb service.

Ashley Altheide

5 years ago

Very responsive and quick service! Great company and great people to work with. Highly recommend!

david getsinger

5 years ago

Was on time and done very quickly changing my hotwater tank. Plumber was helpful and knowledgeable.

SALLIE Dotson

a year ago

Joe and Jeff did a great job. Thanks to them.

Emma Cash

4 years ago

Dave and Shawn were very professional, courteous and helpful! They solved our problems!

Diane Watts

a year ago

Waide was prompt, professional and very personable. Ask for Waide.

Christie Ashburn

3 years ago

Very pleased with our experience. Will definitely use and recommend in the future.

Xuehui Zheng

3 years ago

Thank you so much Dave H Hargraves! You saved our lives by fixing the water heater!n

Jeanne Harding

3 years ago

Frankie did a great job and properly even though he had to work outside in inclement weather.

Barbara Walker

2 years ago

Eric and Shane were great they were very professional and affordable

Jody Nichols

2 years ago

Very professional and prompt. Will definitely use again if needed.

Donna Allen

a year ago

Professional and quick work done by Waide! could not have been more pleased!

Jason Gildea

a year ago

Great work by Brett and Ian and very timely.

Moe

4 years ago

Chanz was timely, fair and did a wonderful job! Thank you

Chandler Daniels

11 months ago

Joe K provided excellent service.

Crista Renouard

5 years ago

They wouldn't even talk to me about a repair because they didn't install my kitchen.

gerry connors

2 years ago

They have performed professionally, on time, at a fair price.

Phillip P

a year ago

Excellent service!!!!! Joe Keever did a fantastic job!!!!!

Patrick Shearer

2 years ago

Installed water heater, brought up to code and installation looks good

michelle Parks

2 years ago

Eric was very professional , answered all my questions & fixed my problem...great experience!

John Sarn

a year ago

Prompt and quick. Would give them a repeat call

Nick Christensen

4 years ago

Fast, efficient and reasonably priced. Would definitely use them again!

Robert Stonebraker

3 years ago

Dave was great. Fast service. Excellent job.

Sylvia Natal

6 years ago

Thank you for the great service! This will be the only plumbing company I call in the future.

Allison Scardigno

2 years ago

Manager called immediately to resolve scheduling issue. Very responsive and kind.

Edith Johnson

3 years ago

Called for help and got an immediate response followed by action that fixed the problem we were having.

Becky Outland

2 years ago

Frankie was very professional and answered all my questions and was very informative

Connie Cranford

a year ago

Cory and joe F were fantastic

Anthony Presley

3 years ago

Amazing service great price, very courteous
Will use again

Matt Harper

5 years ago

Very knowledgeable and took the time to explain what needs to be done and why!

Denita Jackson

3 years ago

Didn't pump our pump holding tank would not recommend them

Borghen Dajer

4 years ago

Matt was very professional. He was able to fix the problem fast.

Sam Warwick

4 years ago

Please remember to close the gates in the fence next time. Excellent service.

Kris R

7 months ago

Justin was very helpful

Rich London

2 years ago

They were on time, professional, and reasonably priced.

Jeff Fowlkes

8 months ago

Excellent professional service.

sarah wrenn

4 years ago

The best! Above and beyond. Honest, thorough and kind.

Ebony pitts

8 months ago

Great experience and informative.

Jerry O'Keefe

4 years ago

great price and service. dave is awesome

Hivonna White

2 years ago

Took Very good care of the problem with urgency. Thank you

Dave Getsinger

5 years ago

The plumber was right on time they said. Was clean and curttious.

Gary Kendig

4 years ago

Approached even challenging jobs with expertise and efficiency.

Kayla Amiri

5 years ago

Very knowledgeable, fast, professional & courteous!

A Pee

4 years ago

Company with xcellent service by great people!

Bethani Cribb

5 years ago

Quick response on the weekend to come out and fix my leaking sink in my bathroom.

Mark T. Wirth

4 years ago

Excellent service replacing a broken garbage disposal.

chuck roembke

4 years ago

Definitely want to use services again.

Michael Kensicki

5 years ago

Dave did a great job

Jeanette Helyes-Guertin

4 years ago

Great job, professional and on time

Bob Arnold

6 years ago

Thanks for the great service.

Corey Frost

2 years ago

Nice, quick, easy!

M Flanders

5 years ago

Prompt, thorough and fair!

Laura Dufresne

3 years ago

Prompt, efficient, polite

Mattie Hunter

5 years ago

Great service!

Billy Pressley

4 years ago

Dependable and reliable

Brandy NicCole

5 years ago

Expert plumbers at home plumbing.

Alfred Williams

a year ago

Mary Brackett

7 months ago

Barbara Ennis

2 years ago

jenfeeler

4 years ago

Gail Hatmaker

3 years ago

Myahmed Alaoui

8 months ago

Pamela O'Connor

3 years ago

Lamonica Jackson

a year ago

Mercury Six

4 years ago

David Bowman

2 years ago

Nell Boone

5 years ago

Agean Robinson

5 years ago

Linda Mattix

3 years ago

Elizabeth Rowell

2 years ago

Amanda Finley

a year ago

Jeff Caldwell

2 years ago

joseph denis

4 years ago

Cheyann Ogden

2 years ago

Latta Jones

2 years ago

kristopher batten

a year ago

Jim Cordle

3 years ago

Angela Digirolamo

4 years ago

Alicia Medlin

a year ago

Cody Kivette

3 years ago

Shawn Lipford

3 years ago

HaoYT ROBLOX

3 years ago

James Hollingsworth

a year ago

John Maas

5 years ago

Namidako Asahino

4 months ago

Vicki Parker

2 years ago

Cindy Henderson

4 years ago

Laura Simpson

5 years ago

al phonse

4 years ago

Bill Rudisill

4 years ago

Ed Arrington

3 years ago

John Burns

a year ago

Suzanne Nicole

3 years ago

Meagan Babb

a year ago

Shelia Phillips

11 months ago

josh gessner

8 months ago

Lynn Hales

5 years ago

paul prince

2 years ago

Elizabeth Garcia

4 years ago

roseann sumner

5 years ago

Terraine Moore

5 years ago

John Russell

2 years ago

Greg BrownSr

3 years ago

aj johnson

5 years ago

Foreverdigimon

2 years ago

Bonita Rush

3 years ago

Angie Baldwin

3 years ago

Alex Sherrill

a year ago

Mike Wenger

5 months ago

Marsha Bordes

4 years ago

Sammie Mcclurkin

3 years ago

Bruce Allen

3 years ago

Madison Bennett

3 years ago

Charles McGovern

4 years ago

Carlton Zachary

4 years ago

Quita Reeves

2 years ago

Rick Reed

2 years ago

Tom Vinson

3 years ago

Robin

2 years ago

Robert Bielata

3 years ago

Maid in Charlotte Erika Doherty

4 years ago

Rich Hiltz

2 years ago

Chelsa Howard

5 years ago

Justin Burroughs

3 years ago

Christine Torres

3 years ago

Steve Randall

3 years ago

Lori Swartz

2 years ago

Sonja Wylie

4 years ago

Cornerstone Assembly

3 years ago

Nick Lemmer

a year ago

Iyappan Ramasamy

2 years ago

Patricia Young

3 years ago

Deirdre Davis

a year ago

ADRIAN WILLIAMS

2 years ago

Scott Laughinghouse

3 years ago

RED SEKTOR

4 years ago

Pat McBride

3 years ago

Susan Lincoln

2 years ago

Rick Law

2 years ago

Debbie Heiman

4 years ago