Description
Full service plumbing company. Family owned and operated by a second generation plumber with third generation plumbers working for the company.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, All Phases Of Plumbing, Biggest Plumbing, Broken Sewer Line, Car Mechanic, Cleaning Up, Commercial Drain Cleaning, Commercial Heating, Commercial Plumbing, Commercial Sewers, Drain Clog, Drain Tiles, Dripping Faucet, Electrical Wiring, Emergency Response, Emergency Response Plumbing, Emergency Services Available, Emergency Services Available 24/7, Faucet Installed, Faucet Repair, For Residential Or Commercial, Free Consultations, Free Estimate, Garbage Disposal, Gas Line, Ghost Flushes, Grease Lines, Hardwood Floors, Heating & Air, Hot Water System, Hydro Jetting, Installed Dishwasher, Leak Detection And Repairs, Main Water Line, Maintenance Agreement, New Commercial, New Shower Valve, Pipe Repair, Plumbing Contractors, Plumbing Installed, Plumbing Needs, Plumbing Problem, Plumbing Repairs, Plumbing Work, Pressure Reduction Valve, RUR199 Rinnai Tankless Water Heater, Remodeled Bathroom, Replaced Sinks, Residential Plumbing, Rinnai Tankless Water Heater, Sewer Cleaning And Jetting, Sewer Pipes, Shower Fitting, Sink Pipes, Standing Water, Tankless Hot Water, Toilet Replacement, Washing Machine, Water Damage Repair, Water Filtration, Water Heater Burst, Water Heater Installation, Water Main Breaks, Water Main Repair, Water Pipe, Water Pressure, Water Restoration, Water Valve,
Reviews
Tracie Schoenwald
a year ago
Vinton, Dasine and Ryan were timely, took the time to answer all my questions before, during and after zthe job. They got a big job done in a day and a half. Their management team rescheduled another job to move ours up a day per my urgent request. When the job proved to be larger than originally thought they close to price matched the first quote I got. I will use Queen City Plumbing again!
Fernando and Nas were very professional and respectful. They did everything as neatly as possible and cleaned up nicely. Fernando took the time to explain how our system works and set up everything for us. I would definitely recommend them to anyone!
Danaya Pratchayanan
4 months ago
Donald and Comer were wonderful in troubleshooting the leak in my pipes that had a cut in it on the cold water valve. They were professional and honest, they gave me a quote before doing anything to give me an idea of what I'll be looking at and were explaining every step for me to understand. They were quick about the repair and gave me referrals for the post-opt of fixing my ceiling.Queen City Plumbing quickly called back once I left a voicemail within the hour and were able to schedule me very fast in their schedule. I would highly recommend the company, people and the service they provide!
Cory Hagnauer
4 months ago
Queen City replaced our whole house with plumbing due to a leak under our slab. Instead of Jack hammering through our slab, we elected to replace all of our plumbing. Our quote was very reasonable especially compared with other well known plumbing companies in the Charlotte area. Donald, Fernando, Hayden, and Dakota were great and reasonable and They took 2 days with just four guys. They kept the cutting of walls to a minimal and even were able to not cut holes in main living area. They tried to keep as little of cutting as possible. They cleaned up every night and walked through what they did every day. During the replacement, I asked for a new shower valve and they replaced that for very reasonable cost since they realized what I was already in for. They went above and beyond to make sure all fittings were in code for existing ones and even switched one shower fitting out due to it not being in code. They came through after and ensured screw protectors were in place and cleaned up after. Would highly recommend to anyone for plumbing in the future.
Alison Valley
5 months ago
Donald did an amazing job! He was prompt getting here, looked thoroughly to diagnose the issue and went above and beyond to help us get it fixed! He set us up with a contractor for the part they couldn’t get to, but made 100% sure a contractor was needed before moving forward with it, and even brought him up to speed and stayed to make sure all went well. We had a diagnosis and a fix all within two days! Very happy with the service and will absolutely use them again should anything happen in the future!
Bethany McBride
a month ago
Paul was amazing to work with! He was very personable, friendly, and professional. He was quick to tell us what he thought was wrong, and actually pointed us in another direction because it was an issue outside of their expertise. I cannot express how nice it was to have someone looking out for the good of the customer. We will definitely be using Queen City in the future and will happily refer anyone to them!! The customer service we have experienced has been impeccable, from the time we first called thru the appointment. THANK YOU!!
Dorothy Mastorakos
6 months ago
What an amazing experience!!! They checked off every box for me. This was a huge deal for me. I’m a first time homeowner and faced the ugly challenge of needing a new gas water heater. This team was AVAILABLE ( I called them at 10pm at night) Diligent ( I was scheduled immediately, with work completed the same day), Friendly, Clean, Knowledgeable. I have additional work to plan and I will definitely be using Queen City Heating Air & Plumbing! Thank you Paul, Hayden, & Donald!!!!! I am over the top grateful for your hard work taking care of me today!! Rockstars!!!
Julianna Moore
3 months ago
Love Queen City plumbing. Specifically appreciate Paul Glover! He’s very knowledgeable and has gone above and beyond the couple times he’s been out to the house. On time, efficient, helpful and kind. All wins in my book when you have to have work done on a house. Thanks, Paul! Hope we don’t need to see you guys anytime soon but if something comes up QC is for sure who we will call for our plumbing needs. Highly recommend!
David Baghdassarian
7 months ago
Vinton arrived on time, was very professional, and did an excellent job replacing my tub faucet. Highly recommended.
barbara carter
4 months ago
This was my first time using Queen City Plumbing. I was very impressed with their customer service. Someone actually answered the phone and sent an email confirmation of the appointment. Bill was the plumber who came to my house and called prior to arriving. He has many years experience and was so helpful- he listened carefully as I explained our problem and then quickly solved it. I was very impressed with him and would highly recommend. Queen City will be my plumbing company in the future.
Queen City Plumbing installed 4 new commercial toilets at my business. Both Bill and Fernando did a great job from the quoting stage all the way to installation. The company did a great job communicating throughout the process, which is hard to find these days. Highly recommend! We will be using this company again in the future.
Amazing emergency service, especially on a holiday! Our phone call was not answered at first, but Caleb quickly called us back and got us on the schedule that day. Michael arrived on schedule, identified the problem and fixed it. He was very knowledgeable and polite. We will definitely call Queen City Plumbing the next time we need plumbing work done!
Wanda McGinnis
2 months ago
What a great experience we had dealing with Queen City Plumbing! They were very professional and quick to get us schedule for an emergency issue with our plumbing. Once Nas (Nasire McQueen) arrive for our apt time, we knew we were in good hands. He explained what he would be doing to check things and worked until our plumbing issues were resolved. It was a pleasure working with them.Highly recommend Queen City Plumbing
Our plumbing backed up into a tub so we called Queen City Plumbing to come take a look. Of course everything was working fine (flushing and draining right) when Fernando got here. Fernando did still take a look and recommended a few power flush toilets that would work much better than our builder grade toilets. He also gave us an estimate for a Commercial roto should a clog happen again. Fernando was very professional and friendly. We will definitely give them a call for any future plumbing issues.
Lindsay Pastore
5 months ago
Great service! I dropped an earring down my drain, and Queen City had someone out next day. Donald was awesome, gave me an assessment, retrieved my earring at a very fair price. Thank you Donald and team! Would highly recommend.
The team from Queen City were responsive, professional and did excellent work. The job, installing a thankless hot water heater, was EXPENSIVE though. The total cost, after tax to install the $1700 unit was just shy of $8000. It took 3 men 6 hours to complete the job. $1000/hr, or $333/hr per man. Quality work, but worth it? I don't know, but shoddy work would be disastrous, so one pays what the market demands.Despite the cost, the resulting system is a tremendous improvement over our old tank system, and the pros (a special call out to Vinton Moore, a real pro and a gentleman too) at Queen City did top notch work. After the job was done, I got down in the crawlspace to inspect all aspects: the electrical wiring was clean and tidy; the newly installed gas line was likewise well routed and cleanly terminated; the venting of the unit was just about as tight and clean as one could imagine; the condensation drain line was neatly routed through the brick exterior of our house. The only nit about the work was a drywall penetration into the crawlspace that really should have been sealed by the team. I sealed it myself with $0.25 of foam sealant in about 30 seconds, so no great foul there.All in all a good experience, but an expensive one.
Donald came out to fix my broken hot water tank this week. He was very courteous and informative about what may be wrong and replaced a part. It worked that night but would not automatically re-light so I called Queen City and Donald called me back to let me know he would be at my house first thing the next day. Another part was ordered and he replaced it and the Bradford White water heater is working great.
Saniya Sachdeva
3 months ago
Paul did a fantastic job with troubleshooting and fixing the plumbing issues at our residence! He was on time and incredibly responsive. He took the time to explain everything he was working on and went above and beyond to get all the issues addressed! Highly recommend Queen City Plumbing!
Sherise Hawkins
2 months ago
We have had to call Queen City twice in less than a month for our old building. They never disappoint! These guys are quick to respond and very efficient when working. Left no trash or anything in either bathroom. Thank you to Paul G, Dekota, Bill F. and Michael L.!
We experienced a water main leak under driveway. After consulting a friend in the construction business, we knew this was going to be an extensive and costly repair, so we focused on plumbers by reading reviews and decided to go with Queen City plumbing.After getting our quote, the process was easy to schedule the day for repairs. Paul Glover and his team (Donald, Dekota, and Vinton) arrived on time and performed the repairs as described. They were professional, communicated expectations clearly, and restored the property as best as possible. They even reseeded the areas of the yard that was impacted from the construction work.Based on our experience, we would recommend Queen City plumbing based on the work product and professionalism.
Brian Schneider
a month ago
Great experience with Queen City Plumbing. Nas did an exceptional job fixing the disposal and the communication throughout the process was great. Very quick too! Also managed to fix something unrelated.
Sheila Devine
a month ago
Donald and Comorey did a great job repiping my house. Once they got into it, turned out to be a bigger job than they expected and ended up staying late to complete the job. They also offered to come back another day if I wanted, but I preferred to just get it done since they were good with that. They called in for some help and the job was done in one day as I was told.After they were gone, I noticed the water pressure in the bathroom was low, so I called again and Paul was sent to check things out. He cleaned out the lines and changed out another old pipe that had buildup, not letting the water through.Everyone seemed very knowledgeable about what was going on and just went in and got the job done. They were also professional and personable. They explained everything to me and showed pictures of the existing piping to show me what they were talking about. Appreciate the good work.
Lynn Saunders
a month ago
I had contacted many plumbing companies in the past several months. Most blew me off or never returned my calls. I was greatly surprised when Queen City Plumbing actually listened and sent someone immediately. That was Bill. He explained what had happened and what needed to be done. He showed actual concern about my situation. It made an impression. When I was able to have the work completed, Nas came to install the pump. He was VERY quiet, focused and organized. Both men treated me as a person - NOT a job. They were respectful, considerate and well trained to do the task at hand. I would definitely call them again and refer to others. Thank you Queen City Plumbing!
Mark Bullock
3 months ago
Called and they were able to come first thing the next morning. Fernando was able to quickly identify the problem. He was able to make the repair quickly. He cleaned up the restroom before he left. He was very friendly and eager to please.
tech indicated he could not repair faucet, said i would have to break tile and replace entire valve. Found another plumber to repair faucet. Side note, toilet was flushing slowly (not why I called), tech recommended to replace toilet!!! foolish. Problem was resolved with a few more plunges and flushes. This guy did not know or did not want to work. I've had good luck with QC before and will call again, but not this guy.
This company is the most amazing company! they not only came right away to check out the issue but they got it repaired within 24 hours! Everyone was extremely nice and helpful! Paul and Vinton are the best!! The best thing about this company is their honesty! They will always be my first call!!
Fernando was excellent! He explained all that he would be doing for each step that he would take to find my leak. His thoroughness helped him locate the leak, and he was able to advise me on what needed to be done. He was punctual, and respectful! Great technician!
Marc Antonelli
4 months ago
We had an issue with our tankless water heater, and Marvin was really helpful. Not only did he fix the issue, but also helped solve for the ongoing issue of Rinnai's recirculation controller. He helped me identify the right part and also advised me on the warranty requirements for Rinnai. He went above and beyond what was requested, and I really appreciated his advice and assistance. Second time I've used Queen City and would recommend them.
I used Queen City today for the first time. Caiden, Comorey and Fernando we're very polite, professional and informative as they installed a new tankless hot water system at my house. Initial results are good. The company cleaned up well and finished everything within one day.Kudos to Bill Ferguson for his very professional presentation here prior to my decision. Free estimate provided, although the price did come in at several hundred above their nearest competitor.On the other hand, 14 months same as cash, electrician and Roofing skills were all included in the price. And unlike the competition, they were available within just a few days. Considering everything including what I paid, 4.8 stars. ?
Brandi Singleton
2 months ago
I had Queen City come by to assess a leak that had come through my closet wall. The technicians were kind and respectful but simply did not seem to know the job well. They told me the leak was not likely to be coming from a pipe and advised me to contact a roofing company. They did no further investigation. When the roofer came, he checked out everything and located the exact pipe that was indeed causing the leak, making this indeed a plumbing issue. I now have a different plumbing company coming back to fix the leaking pipe. I will say the manager was kind and did refund me the service call fee since the technicians clearly did not complete the service call to satisfactory standards.
Michael was the lead plumber. His goal was to make sure the job was done right and I was happy. Very professional and courteous. Comorey was his assistant, he also did a great job. An overall good experience.
Kristopher Grandt
5 months ago
What a company! There are not enough words or stars for these guys (Vinton, Dakota, Paul, Carol, Matthew, Justin, and Caiden)!5 stars each and it still would not do them justice. We just moved into our home and it’s older, so we asked for a quote on a whole new HVAC and Tankless water heater.From day one these people were courteous and kind, we never felt pressured to move forward at all, I felt like we owed them money before we had even decided to go with them. After calling around a few places and seeing the price difference being pretty normal we decided to pull the trigger with Queen City, and we could kick our selves for not doing it sooner. They were in and out in no time considering the project at hand, explained everything they had planned, what they were doing at the moment and what still needed to be done. We got thorough walk throughs on all of the post project areas and were asked multiple times if we had any questions. I was honestly so shocked at the speedy and amazing service and quality of work I was speechless, no questions came to mind except one. Why is every company not treating their clientele this way.
Elizabeth Wingo
a month ago
We had a leaking toilet abs needed repair. They came out very quickly. We had to leave for out of town but we’re contacted by QC that they wanted to double check the service. They scheduled a service manager (Paul) and a drywall expert to come and make sure everything was like it never happened. Outstanding.
Walter Boston, Jr.
4 months ago
Queen City Plumbing provided outstanding service! The initial call to Judd, the rep who schedule the service, was pleasant and professional. The service repair with Paul was prompt, pleasant, and professional . Judd reserved the fastest available appointment. Paul, the service tech, immediately assessed the situation upon arrival and fixed my custom show head. It is performing like new! Paul was very knowledgeable and shared other routine preventative measures that homeowners should practice. Both of the gents were first-class to work with. The cost was very reasonable and affordable. I actually felt like I owed a bit more for the superb job!01/31/23Today, I called QCHA&P with an immediate need for the repair of my kitchen sink. They scheduled me within an hour and half. They sent two incredible techs to resolve the problem. They maintain communication regarding their arrival and arrival promptly. They accessed the problem within seconds and fixed the sink within 20 mins. Donald and Justin were very professional and pleasant!Upon preparing the sink they showed me the details of their work including pics, and then demonstrated that the repairs we successfully completed! Donald also offer advice regarding how to prevent the problem going forward.I continue to be most satisfied with the customer service and highly skilled techs at Queen City!Thanks Donald and Justin! You know your game (business) well, and you play it superbly, gents!
Teresa Blake
2 months ago
Paul and Rhett did an amazing job with a tough repair. Our sewer pipes were overtaken by roots and the Queen City team dug up the roots and pipes with ease. They had to access the pipes from a tough spot and horribly difficult hilly yard. We were so lucky to have them replace the pipes and clean up the yard. Thank you Queen City Plumbing Team, The Blake’s
Rip-off artists. Refused to repair the fan, only cared about trying to charge $20K for a new heater. Everything they tried to justify was wrong and morally questionable. Had another plumber come in and they not only repaired it in 15 minutes, but got a backup replacement part shipped for no cost, under warranty.DO NOT TRUST THIS COMPANY!
After calling 3 other companies Queen City was able to get our leak fixed and gas tuned back on in under an hour. Vinton was very knowledgeable and kind 10/10 would recommend!
Michael Casey Cozart
5 days ago
Our technician Nas was fantastic. He was very knowledgeable and that instilled upmost confidence it what he recommended. The fact that he was EARLY to our appointment was a nice added bonus!
Nas was on time and quick. He took care of my broken shower drain while he was there and did a great job. I would definitely work with him and Queen City Plumbing again!
Nicole Solomon
a month ago
Michael was fantastic. He arrived in the time window specified, was polite and courteous, got right to work on the draining the pipe by snaking it from the attic. He solved the plumbing problem and my family can rest easy. Highly recommend the business and thanks Michael!
I had a leaking faucet! I called & they came out & said it would require sending for a part-so instead of turning off the water to that faucet, they left it running for almost a week! Unknown to me as I’m elderly & didn’t see it or hear it! It ruined my hardwood floors around my island and underneath my sink! Then they suggested some friends of theirs to come out and do water damage work (drying with big fans etc) & a friend who did hardwood flooring repair! These people are the biggest crooks around - they saw an old lady they could take advantage of & they did! These people should be featured on 60 Minutes!
Karen Broome
2 months ago
Donald came out for the washing machine leaking and a sink in the bathroom was stopped up. He was very professional and kept us informed about everything. He solved the problem with the washing machine but we are going to have the sink reputed. Very pleasant
Karen Broome
Your service rep. tricked an old blind lady who is in Hospice care and dying and her old husband with a bad heart in thinking that the job would be difficult and very time consuming. He gave us an estimate based on spending several hours in correcting our problem. It took him under 45 minutes to complete his work. When we questioned his estimate he still insisted that we still owed him for his exaggerated rate. Reluctantly, we paid him the ridiculous high rate for work that was completed in less than 45 minutes. We intend to contact the owner of your business and express our complaint.
Adriana Valenzuela
a month ago
Vinton and Hayden worked to replace two shower handles. I was thrilled that they avoided cutting the tiles! They were courteous, explained everything, and left the site clean. I could not be happier or more satisfied with these two professionals!
Heather White
3 months ago
Excellent technician. Very professional and helped identify the source of the leak. Went above and beyond to contact another contractor to help with restoration needs. He was diligent and very professional.
Greg Winters
2 months ago
Love this company! Paul and Fernando are great! They followed up to make sure everything was working. Very responsive, courteous, and professional. Best plumbing company I’ve ever worked with dedicated to customer satisfaction!
Lynn Shearon
4 months ago
Fernando Berraza did a fantastic job. He was pleasant, professional and explained the work as he went along. I have used this company several times and highly recommend.
My water heater broke down on a Saturday morning in December. I called Queen City Plumbing and Nas came out same morning and did the repairs. He was professional and friendly and did a great job. I highly recommend this company.
Paul Dakota & comorey were at my home to correct a leak in my main water line. They could have rushed through their work and damaged my irrigation, landscaping, etc. instead, they navigated around them and minimized the damage. We were shocked they completed such extensive work w such precision. Lastly, they took the time to answer our questions and educate us. ‘Turned a negative into a positive.
Donald and Vinton came out and cleaned our drain in our warehouse. They were on time and explained everything that needed to be done. They got it done very quickly and was in and out and wasted no time. I would highly recommend Queen City.
Stephanie Simpson Mathless
2 months ago
Queen City Plumbing is great. Donald and Comerey came to my house and fixed my kids’ toilet quickly and efficiently. They also gave me a reasonable quote for replacing my kitchen faucet.
Shelton Jefferies
2 months ago
The technician Paul was exceptional in his professionalism and explanation of the work to be completed. I highly recommend this service for issues in your business or home.
Liz Ashburner
a month ago
It took the technician coming back 3 times to fix the leaks properly. The first 2 times did not pass inspection by Piedmont Natural Gas. For the amount of money paid (I found out later that Piedmont Natural Gad could have fixed it for 1/3 the price) it should have passed the first time.
Linc Trimble
4 months ago
Donald was great...he assessed the situation at our house, explained the options clearly and quickly made the repairs needed. He's a very enjoyable fellow and I'd recommend him highly.
Great service and professional job by Vinton Moore. Very happy with our new spigots and indoor shutoff valve.
tankless water heater valve froze and blew during the cold snap we had a few nights ago. Knocked out all our hot water as of the night before Christmas Eve. Queen City originally had my appointment for Tuesday, but wrote me back and had a cancellation spot available for Monday instead. Technician Donald and his assistant Comorey were extremely friendly, took care of the issue (which was more difficult than originally thought), and took every necessary step to communicate and check that that issue was resolved. Great customer service!
I had 2 companies turn down the job, and 1 come out to say that they could not turn off the water to the unit or building in order to replace the ancient Sloan Flushometer from wall to toilet. I then called Queen City Plumbing; Fernando came out on time, gave a reasonable estimate and found the correct water shutoff in the crawl space despite what the other company had said, and successfully replaced a mid-century flushometer completely with a new one with no issues. Very professional and reasonable. Would recommend.
Shelton Jefferies
2 months ago
The technician Nasire was knowledgeable and demonstrated integrity in his recommendations. The repair was thorough and clean-up was spotless. I highly recommend this service.
Samantha Guidi
4 months ago
Donald, Deokta , Fernando and Hayden repiped our entire two story townhome. They were all wonderful, hardworking, thoughtful and diligent workers. This was a big job and I would hire them again. Highly recommend.
Amanda Magadan
6 months ago
Queen City plumbing was great! Paul Glover and his team made it out to our house same day on a short notice and were extremely thorough, diligence, knowledgable, and honest throughout the process. It was super easy to schedule a follow up for the repair in a timely manner and repairs were made as discussed with ease.
Queen City Plumbing came to our rescue quickly when our water tank stopped working. They were able to dispatch the service person the same day. Diagnosis and repair was performed accurately. They accepted warranties that were in place for the water tank and worked with the supplier. Finally, they worked with us, for quite some time, to adjust hot water re-circulation. Overall, we highly recommend this company.
Nas was helpful and explained everything to us. He was great to work with and I will be calling him for future issues
John P. McAlick
5 months ago
Vinton and the Queen City team have done a ton of work at my house. From replacing my entire sewer line to installing a gas line for a new stove, they saw the job through from start to finish and were extremely knowledgeable and professional. 10/10 will hire again.
Called afterhours on a Friday night. They offered to come out within the hour. I had already shut the water main off at the house and left so requested that they come on Saturday morning. We were the first stop and Vinton was able to diagnosis and repair immediately. Service, professionalism and quality was A+. Thank you!
Joseph Rains
6 months ago
We wanted to upgrade our kitchen stove from electric to gas and this involved installing a new gas line from our existing gas meter. We called around to a handful of places to have someone come out and give us an estimate. Most places wanted to charge a fee for coming out or could not come out right away. This is where Queen City stepped in. Not only did they not charge us for the quote, they were the first company to have a someone come out and look at what we needed. Bill Ferguson was at our house within 24hrs of calling them. He was on time, straightforward and quoted a reasonable price up front. He explained everything about the job and what they planned to do. I was initially impressed. We tried getting quotes from several other companies. A few were outrageously priced compared to Queen City and others we did not feel comfortable giving them our business, so we ended up going with Queen City for our installation. Just two days after we opted to go with them, they scheduled a technician (Fernando) to come out and do the install. I cant say enough good things about the turn around times, it exceeded my expectations. Fernando was an awesome tech! He was very friendly, knowledgeable and truly cared about the quality of his work. He did an outstanding job installing the gas line and we couldn't be happier with how it turned out. The next part was scheduling to have the line inspected. Queen City scheduled everything for us and kept us up to date throughout the whole process. After the inspection was done, another Technician (Paul) came out the very same day and completed the final hook up of the line to our stove. Paul was also a great technician. He finished up the job without a hitch. He was very friendly and you could tell he truly cared about his customer service and quality of his work. All and all, we are very satisfied customers. Queen City Plumbing exceeded our expectations of customer service. I would not hesitate to call them again for any other services we might need in the future. If your on the fence about working with them, don't hesitate, they are an all around great company and you wont be disappointed that you gave them a call.
YOU MOVE ME OF CHARLOTTE
4 months ago
Scheduled a plumber to unclog existing toilets in a leased space. Plumber arrives at 9 AM, reviews the situation, and offers to replace two toilets for $1,860.77. We refused the offer because we do not own the property. We gave Queen City Plumbing two stars because the plumber failed to do the one job requested, which was to unclog the toilets, but he did arrive between 8 and 10 AM as scheduled.
Denny Ramkissoon
2 years ago
Justin and his team were great to work with! After 14 years in our house we finally decided to upgrade our water heater to a tankless. It’s been about a year now and the difference is incredible! We got a new shower with 2 heads and we can have that one, our kids shower, laundry and dishwasher all going at the same time and never run out of hot water! This is great for when family or friends come to visit and everyone needs to get ready at the same time. Another unexpected bonus is that the tankless unit can be mounted outside right next to the gas main, which frees up a good bit of garage storage space. Justin’s team was quick, efficient and very professional. I would highly recommend Queen City Plumbing for all of your plumbing needs!
I reached out to multiple plumbers for a sewer line issue in my yard. Bill came exactly when he said he would and was thorough, professional, personal, and friendly. The quote he provided was comparable to the other quotes I received, but I chose Queen City Plumbing because they seemed more trustworthy. The work was scheduled and completed within a week by Paul and Donald. They were patient with my questions, took pictures to show what was done, and took care to cover the disturbed areas of my lawn once the work was completed. Bill even came back out when I had remaining questions to inspect the work and show an area that the city needs to fix. I recommend QCP!
Nas was very nice and helpful. He worked quickly, quietly and cleanly. He was very professional and I talked the faucet correctly. Would request his help again for other work. Thank you.
Kristen Smith
6 months ago
Great response time. Great communication regarding technician arrival time. The technician, Donald, was cordial and efficient. Cleared the blockages and insisted on cleaning up afterward, even though I told him I would handle it. We will use QC Plumbing again.
Donald showed up and was super pleasant to deal with. He was on time and was friendly and honest. Great experience overall.
Tracy Rainey
6 months ago
I have used this company on several occasions and satisfied for each visit; I would highly recommend this company based on my pass previous experiences. I glady appreciate the fact that someone was able to come out on such short notice. Vinton did an AWESOME job and was very professional, knowledgeable and efficient.
Queen City Plumbing flushed our Renai water heater. The technicians were on time and friendly, and they gave us a full report on the condition of the water heater. They wore shoe protectors and were careful to clean up when they were done, both of which I really appreciated..
Brian Stewart
3 months ago
Service was extremely quick and the tech was super kind and polite. Took his time to ensure the clog was removed by running the machine twice.
Yesenia Correa
4 months ago
I cannot praise this company and technicians enough. Efficient, professional, and very knowledgeable. Previously replaced old toilet without water tank and recently replaced sink pipes. An overall wonderful experience
Fernando and Hayden were prompt, courteous and efficient. Job well done. Will use them again when needed.
We have been using Queen City Plumbing for many years now and I’ve always been very pleased. This past Sunday we had an emergency situation where my husband drove off with a garden hose accidentally attached to the his tire of his car and it ripped the spigot right out of the exterior wall to our house. Water was gushing out and pooling around the foundation of our house. We tried, but out could not find the main shut off to our water. Queen City Plumbing was very quick to send someone out to assist us. Fernando from Queen City Plumbing immediately located the main shut off to our water at the street and resolved our broken spigot problem promptly. Fernando was extremely patient and professional. He carefully explained the details of the repair he was going to do and he took tons of pictures of the plumbing under our house. He explained that we have access to view the photos anytime when we log into the Queen City Plumbing website customer portal. Not once did we feel Fernando was pressuring us into spending additional money or doing unnecessary plumbing repairs. He took the time to carefully explain the ins and outs of the plumbing of our 1951 ranch style house. He made helpful suggestions about improving the plumbing situation at our house such as replacing the now defunct main shut off valve inside our house and how we could resolve the slow to reaping hot water on the renovated “newer” part of the house. At our request he prepared estimates for those repairs/upgrades. We would recommend, and have already done so on multiple occasions, referred friends and neighbors to Queen City Plumbing. I feel their honesty, professionalism and skills set themabove other plumbing companies.
Gwendolyn Trice
a year ago
Paul was wonderful!! He helped reconfigure the plumbing under my sink from a double basin to single basin, installed my new faucet and a new drain. He went above and beyond to streamline my plumbing even updating my dishwasher connection and gave me a lot more storage space under my kitchen sink. He called to see if he could come early which was fantastic and worked efficiently to get my new sink ready for use!! I love working with Queen City Plumbing and highly recommend them!!
Mark Davidson
7 months ago
Fernando came a couple months ago to install a tankless water heater. He was incredibly professional and kept me informed about the work while I was out of town with pictures and regular phone calls. This month he came again to look at a potential leak and install a pressure regulator valve and whole house main valve. He was professional again and took the time to explain what he was seeing in my crawlspace. I will continue to use him in the future if I have any plumbing work that needs to be done.
Queen City Heating, Air & Plumbing did an incredible job on a very complicated hot water heater install back in April, 2022. I contacted them yesterday to come out to take a look at the expansion tank. They sent someone the very next day ! Vinton and his assistant were very professional, clean and efficient. I couldn’t be happier with the service technicians and company overall. Thank you !
Rick Kryzynski
7 months ago
Paul was awesome. Showed up during the time requested - attacked the problem immediately - worked with me to find a creative fix - once we agreed on the fix he took the ball and immediately found the parts locally and was back to my house on the same day to finish the project. Paul went above and beyond my expectations to fix the issue. I highly recommend Queen City and specifically Paul.
Wow. Nas was great. Early, efficient, friendly. I’m sold on Queen City and will be using them for all of my plumbing needs going forward
Michael Butler
4 months ago
Paul, Fernando and Nas are first class. They are knowledgeable and don't give up until they figure out the problem and fix it. Very pleased with their work and professional attitude.
Antoinette Thomas
a year ago
I had a really bad leak under my kitchen sink, so I called Queen City to come out and fix it. In walked Fernando and Ryan. I was impressed from the start. They entered the house with their mask on and took their shoes off. The sink was repaired in a timely manner and looked like new. But, the best part of my experience was the extras that was provided. They checked the water pressure and temperature. Fernando adjusted both and explained what he was doing. He even answered a question I had before I had a chance to ask. Completely professional and personable. If I need plumbing services in the future, Queen City, along with Fernando and Ryan will be my choice.
Nick Oravetz
3 months ago
Had minor issue/accident following a repair and they promptly addressed it and replaced the piece without question. It’s what you’d expect and want in a company and would recommend them to anyone.
Haley Norris
3 months ago
Service was great! Fernando was very helpful and presented all available options to make sure I made the best decision for the repair.
Fernando came to look at two toilets that needed attention. He took the time to go over the issues and give me every possible option for repairs or replacements. I appreciate his honesty, time, and professionalism. We have decided to have a replacement installed and have scheduled the appointment and requested Fernando to be our technician.Update: We had a new toilet installed by Fernando and we are very pleased. Just as before, Fernando was professional, honest, and did excellent work. The replacement of the toilet was done quickly and efficiently and he took the time to answer all of my questions. I highly recommend Queen City Plumbing and Fernando in particular.
Paul was phenomenal!!!!! It was hard for us to find someone that we trusted with our custom home. But Paul was absolute fantastic, brilliant, efficient and we are beyond happy with his work.
Limberry Chatas
a year ago
LaCie and the crew were the best! Amazing quality and workmanship!!! They remodeled our bathroom. Will use them again for our kitchen remodel!
Kim Khlebopros
8 months ago
We chose Queen City after another company quoted us double for the repairs. Vinton made a major repair on a main line in our condo. He was prompt, very courteous and communicative. He and his crew fixed the issue, documented everything, and cleaned up everything. Would 100% recommend this company!
Paul Glover and the entire team at Queen City helped prevent a catastrophic gas explosion due to a major gas leak at our restaurant, which was built back in the 60s. Very thankful for their work, responsiveness, and professionalism. I must’ve called 15 different companies before I found someone who could actually do the job in a timely manner. They kept me up to date on the progress of the work and did a very thorough job detecting other areas that were leaking. They even came out to help us with the inspection and it’s something not many companies will do. We really appreciated that level of service esp since the owners don’t speak much English. If you ever need any work done, Queen City is the best choice around and we highly recommend them.
Michael Wheeler
9 months ago
I cannot speak highly enough about the customer service/support from QCP. We had an issue with our water heater not providing hot water to the house a few days ago and they were able to send someone to repair it the same day. Working with Judd to coordinate was the best part of the experience - his communication was impeccable and his friendly attitude was a breath of fresh air in today's customer service environment.If you need any help with plumbing in the Charlotte area - I would highly recommend using this local outfit!
Fernando worked on many plumbing services that were required at my home. He is very professional and responsive to the repairs needed and upgrades that we wanted. Fernando is very experienced and knowledgeable about what was needed to be repaired and upgraded. In addition, he is courteous, respectful, and pleasant. I will definitely request Fernando on any future work needed at my home. I highly recommend you request Fernando for your repairs and upgrades.
Technician was great. However nearly $500 to replace internal toilet parts or as they call it a complete rebuild should not cost just under $500! The tech wasLiterally here 23 minutes. That’s almost $1500 an hour. They’re plumbers not neurosurgeons. I already said my piece with them, and they didn’t care. But if I were you I’d stay far away fro this company.
Matt Misener
7 months ago
Very pleased with the professional installation of my new tankless HW system- Fernando and Diego were fast and thorough, reviewed the system with me and left the installation area spotless. I recommend both gentlemen- thanks for a job well done!
David Olsen
10 months ago
Fernando, Mike and Dakota did an outstanding job replacing our main water line to our house. They were prompt, extremely professional and got the job done in a timely manner. They took the time to clean up thoroughly after the job. It was a big ordeal and they did an excellent job for us.
Rich Protasewich
3 months ago
Marvin and Paul provided excellent service! Knowledgeable and diagnosed and fixed our problem accurately and efficiently keeping me updated throughput the entire process. Thanks for all the help!!
Nathan Long
10 months ago
Paul Glover did a fantastic job. He was very personable and showed me step by step what he was doing. He alerted me if he saw anything questionable and he told me about different water heater types. Very appreciative of him coming out and assisting with getting our water heater up and running.
StoneCreekRanch Homeowners
5 months ago
Paul Glover at Queen City Plumbing repaired and insulated 2 pipes which had burst in the attic. We are most pleased with his work!
Kelsey Dutcher
7 months ago
Queen City Plumbing was an excellent choice for our kitchen faucet and garbage disposal installation!! Mad was our technician and was super clean, professional, and efficient!! On top of that he did high quality work!!
Update 2: Vinton and his assistant came today to replace my PRV and install an additional hose bib. They were professional, efficient and I truly appreciated their service!Update: Today I used Queen City again for an HVAC issue, Caiden and Carl came out and they were professional, efficient and got my house nice and cool again. Bill also came out, and like every person I’ve met at Queen City, was incredibly professional. He gave me an estimate on plumbing repairs, and was able to give me some great helpful suggestions. I will for sure only be using Queen City for all my plumbing and HVAC needs!After calling multiple plumbers and getting multiple refusals, one plumbing company recommended Queen City to me to call about repairing a gas leak on a tankless water heater on a home I had just moved in to. Queen City was quick to answer and get me scheduled next day. Paul came out and repaired the issue and brought my water heater up to code and even fixed a leak at one of my toilets even though that wasn’t part of the original service call.
Heather Banks
9 months ago
Fernando did an excellent job fixing all the plumbing problems in my home. The shower and bathroom faucet both do not leak anymore. He was very professional and provided information regarding his arrival time. I highly recommend Queen City Plumbing!
Jelani Patterson
a month ago
Donald and Comorey were great. We had a drain clog and they knocked it out in no time. Thanks again...
Geoff Campbell
10 months ago
Michael and Dakota arrived for a second day to continue to try and locate the stoppage in our condensate lines for our 60 unit office building. They were on time again, and performed an outstanding job. They located the main drain and jetted the issue away. I could not be happier with your company's quality service and competent plumbers. A shout out to Caleb who was kind enough to pick up the phone after hours yesterday and lined up the follow-up session today.You guys are a Blessing and I so appreciate all that you have done for our business building.Geoff CampbellGeoff Campbell Realty, IncManager for McGregor Downs Office Complex
We ordered an entire makeover of the plumbing and HVAC on a house we bought recently in South End. It was a fixer-upper. The crew was so helpful and pleasant to work with which is extremely helpful when they are working an entire week with us. It was a big job and I highly recommend these guys. They are great!
Nas and Rhett came out the next day and were very helpful and informative. Would definitely recommend to others
Carson Smith
8 months ago
Our kitchen sink clogged up and Donald was able to come out the same day and fix it for us. He was very communicative and helpful and was able to solve the problem quickly. Very thankful for Queen City Plumbing!
I called early in the morning and within a couple of hours they had a plumber at my door. Vinton was polite, efficient and thorough. Seemed a little expensive, but you get what you pay for.
Will definitely use Queen City Plumbing again in the future. Jeff came out to give me a quote for water heater replacement with recirculating pump. It was cheaper than my other 2 quotes for the same amount of work and he was very knowledgeable. I accepted their bid and within a day they had Fernando come out to replace it. He was done in about 6 hours, answered all my questions no sweat, and man does the unit look good. Everything is running great and no complaints. I highly recommend anyone in the market for plumbing to choose this outfit and will be recommending to my friends as well.
Just want to thank Queen City Plumbing for getting to my house hours earlier than planned and fixing my shower in not time. Nas and Comorey were very polite and professional and did a great job. I highly recommend Queen City Plumbing!!!
The team of Donald and Hayden were very professional, efficient and respectful. I could not be more pleased with the results.Can’t thank them enough.
Queen City Plumbing goes well beyond plumbing and offers a very high quality service that included excavation of an old indoor HVAC system which was upgraded to a 18 seer 2 stage, demo/reno of 2 utility closets, complete overhaul of main line drain to city sewer and plan on upgrading our bathrooms with QC in a couple years (yes they do that too).The best part is that at all stages there was a strategic vision and plan. I do need to note that we have a Mid-Century Modern home built in the 1950s and if anyone has anyone previous experience with this style of home it requires skill, perseverance, heart. 1/2 slab, 1/2 crawl space, multi-level.Yes, there we delays but that was due to the challenge of 1950s building idea and the team was well up to the task. At no point did I feel concern or worried that costs were not warranted and my wife and I are extremely pleased with the results.I cannot in any way offer that kind of assessment with previous contractors in Charlotte. Even if you decide not to go with QC, i strongly recommend at least giving them a try.Justin - the GC and owner was knowledgeable, creative, empathic, and available for all questions big and small. I wish them the best and look forward to our future projects with the team.Alissa and Josh
James Cagnina
a month ago
Good, very polite, and clean working. Dishwasher seems to be doing OK at this point. Note: a little expensive.
Quick response time and professional service for leak on New Years day. Fernando provided excellent service.
Elizabeth Burleson
a year ago
I'm impressed by my experience with Queen City Plumbing. Paul came out for a free estimate in a timely manner. He was very professional, knowledgeable and honest about the price and effort involved with the project (sewer line replacement). I was shocked when the estimate was over $1,000 dollars cheaper than the others I received.I was even more impressed with the crew Paul, Rodney and Hayden. They completed the job in 1 day, all other companies quoted at least a 3 day turn-around. They were very professional, hard working and did a great job of cleaning up afterwards Special thanks to Diane for answering all my questions and helping us with securing financing. Queen City Plumbing ROCKS !!!!
Paul Glover was very friendly, knowledgeable and professional! He explained our issue and why the leak occurred.His team had all the necessary materials to work on the issue quickly! He was able to fix the leak prior to business hours. We are very thankful for your services.
Our hot water tank started leaking and needed to be replaced. We were without hot water and contacted several different companies. Queen City Plumbing was outstanding at every touch point during the process. Diane worked with us to have someone (Jeff) come out and see what needed to be done. Jeff was thorough, and took the time to answer all of our questions regarding different options. Diane was able to add us to their schedule the following day which we greatly appreciated. Service included removing our old tank and installing a tankless system. Paul, our service manager, did the install with Raistlin and both were phenomenal. Our house is over 25 years old and the install needed additional time and parts. They were totally on point, completing all the work by the end of the day. Paul also took additional time to address some other issues that we needed done. As promised he communicated this with his scheduling team and they called us back to schedule that work first thing the next morning. We highly recommend Queen City. They are now on our list of companies we use in our home and recommend to our friends. If you need work they perform, CALL THEM.Today we had our toilet repaired by Fernando and he did a great job!!
Cannot speak highly enough of my experience with Queen City Plumbing, and specifically the technician who serviced our Rinnai tankless water heater, Fernando. We had been without consistent hot water for 2 days when I called several companies seeking a service call. Many companies' lead times were 4-7 days. Queen City got a technician out the very next day. When Fernando arrived, he was attentive in assessing the problem, listening to what we had already troubleshot, and explaining what he was going to do to diagnose the issue. He was patient and thorough with his explanations, showed the utmost care when coming in and out of our home, fixed the problem, and then continued to re-create and re-fix the problem so I could better understand the issue. He took his time, was thorough in his explanations and guidance, was patient with my questions, and comprehensive in communicating costs and expectations. 10/10. Hands down would call Queen City again and request Fernando.
Jerry Harms, Jr
a year ago
Called in and the receptionist, Imani, was very professional in asking what we needed to have done. We were able to schedule 3 new toilet installations as well as new faucets in each bathroom as well. The technicians, Nas and Hayden removed and installed all the requested items. They ensured we were happy with the installation and left the area clean. EVERYTHING HAPPEN JUST AS IT WAS PROMISED! I give my highest recommendation for Queen City Plumbing to my friends and family.
Outstanding service today by technician, Paul Glover. I needed by Rinnai water heater flushed and cleaned and while he was here he took the extra time to get the wireless module working again. I’ve been trying to get the wireless module to work for a long time now and with some persistence, Paul got it back online. I really appreciate when companies like Queen City Plumbing go the extra mile to provide great customer service.
Vivian Coleman
a year ago
We can't say enough good things about Fernando and Ryan who are installing a new shower system at our home. They are very professional, friendly and helpful in answering questions. We are very impressed with Queen City Plumbing and all of the staff. Staff were also super responsive to some rescheduling that we needed. We highly recommend this company. Thank you for helping convert our bathroom with a new shower!
Melissa Buehler
a year ago
Awesome experience with QC Plumbing thanks to the help of Fernando. He finished his prior job early and called to see if it was ok to head over to our place early. He was respectful of our home and to me and made sure to explain everything he was doing and provide options for service. He was knowledgeable and efficient and I would definitely call QC Plumbing for service again.
Henry and Marie Degeneste
a year ago
We used this company twice and satisfied both times. The second visit was to address an issue that stemmed from the first service. The same plumber returned and was fantastic. He explained everything he found and repaired in great detail. I am very pleased and would not only use this company again. I would request the same technician.
Steve Sebrell
6 months ago
The technician was on time, called when he was on his way and was very helpful explaining the issue and how to prevent it from happening again. He went out of his way to make sure all my needs were met.
The service was Superb. The agent was compassionate, understanding and showed that he cared. Arrive very early to Fix the leakage for my convenience. Thanks!
I had the best experience with Queen City Plumbing. They were quick to get someone out and Paul Glover was great. You can tell he is very knowledgeable in his profession. He found the issue quickly and went over in detail what needed to be done and why. He and Jeff Heavner worked really hard and took care in the job they did. I really appreciate them getting the job done so quickly and explaining everything along the way. Would definitely recommend.
We called for appointment to have them check to see if the water value was turned on for sink and toilet installation. Was advised that it would be a charge of $75. just to come into the home for services , but would be an additional charge for the plumber if he had to use his tools. We specifically told representative on two occasions what we needed and ask for (which is above) specific pricing for this and representative said she could not give us that without seeing the job first. We said okay fine. Set appointment. Plumber gets here and tells us that in order to check the water flow, it would be $325.00 per installation of the silver water value times two. That’s a absurd. Then for the plumber to compare the service to having car and putting insurance on it. WHAT!!!!! Truly we are disappointed with this company for the mere reason of not getting precise information. Need to do a better job , when it comes to this. Budgets are tight and times are tough. This company needs to consider that and act accordingly.
We had a main water line leak and garage sink leak. Justin C and Hayden were very helpful and professional. Once they were done with the main water line I then remembered our sink leak. Justin C looked at it, gave me a quote, and was able to fix it the same day when he wasn’t scheduled to do it. We were so happy to get all our plumbing issues addressed and fixed same day! Justin C was very thorough, professional and polite! I’d definitely use Queen City again.
Fernando and Ryan provided exceptional service. They were on time, addressed our concerns, and determined there were no further steps that needed to be taken. While many companies would try and escalate an issue, Fernando and Ryan assured us that no additional steps needed to be taken! Highly recommend!
Excellence service started from the moment with calling Queen City to set up a price quote for a water heater replacement. Imani was very pleasant and professional when assisting setting up the appointment. I even had to call back a couple of times with questions and Imani was always consistent with her professional customer service. Parker the Ops Mgr came to assess and to give us a price quote and he was very helpful with answering all of our questions and concerns. He was on time, knowledgeable, courteous and professional. The pricing wasn't too bad and I don't think we would have gotten any cheaper. All of us homeowners know it costs to maintain a house whether we like the pricing or not but there are certain things you don't want to cut corners with when replacing key components in a home. Nas the tech who came a week later to replace our water heater, was respectful, on time, courteous and professional. Overall, our first time experience with Queen City Plumbing was excellent. I would recommend this Plumbing company.
I came to my new home at 6 pm only to find a hang tag saying the water had been turned off. The next morning, after calling 10 local plumbers, Queen City said they could come. They came early and their Rep. Bill was quick in determining the problem. My water to the house had been turned off as there was a leak in the pipe inside the vault. He explained that his company would not just repair the leak, but needed to replace the pipe all the way to the house, which requires trenching. They ran a temporary line to the house so the 6 painters that are now painting the house and I could have water. However, I believe they overcharged for the service as they charged almost eight thousand dollars to trench and replace 125 ft of piping. But I felt I had no choice as we need water to the house and finding a plumber for emergencies is not easy.Paul came when expected and they worked very hard, trenching, running new pipe, adding new shut-off valves and repairing some sprinkler pipe that got in the way. All was done well, they reseeded the grass and put hay over it. All-in-all a good job was done.New news, when they trenched for my new piping, they tore out my AT&T line, so AT&T will have to come out and replace the line. Here’s hoping the new pipes don’t get damaged. And the beat goes on.
Rodney and Raistlin were absolutely awesome. Came out to my house earlier than expected (which I preferred) and solved my well pump issue within a few short hours. Very professional guys. Gave me and my wife a great peace of mind. The receptionist was also very professional. She was very cordial and kind. You guys run a smooth business and I’ll definitely be using you all again in the future ?????
Queen City came on a moments call to Fix our tankless water heater. We weren’t home so we gave them access to our smart entry system and monitored everything that they did. I cannot speak any higher of their professionalism and workmanship. Kudos to Parker. 10/10!!!
Phyllis Stamey
3 weeks ago
Nasire was in and out in 30 minutes, had my faucet working, and took the time to explain what had happened. Gerat service! Thank you, Phyllis Enpro.
jason boodram
a month ago
Nas did a fantastic job!! Great service and so professional!! Totally recommend!
Jeff was absolutely amazing and professional!! My family and I called Queen City Plumbing late Thursday evening, due to the fact that the shut-off valve was leaking in our garage. We spoke with a representative who scheduled A morning appointment for the next day. Jeff Ross showed up on time and immediately knew what the problem was. He fixed and replaced the valve, was very informative and professional. I appreciated his honesty and his knowledge on plumbing and the issue at hand. He took time to make sure that the problem was resolved. His work displayed great work ethic and I will certainly refer Queen City Plumbing to all friends, associates, neighbors and family. Thank you Jeff!!!
Lewis Stocks
3 months ago
Marvin at Queen City Plumbing was an all-star, 10/10 score for the job he did after-hours for me when my water heater died.
Jeff was awesome!! He was very personable and explained everything. He set up everything for me, and made sure I wouldn't run into any issues installing my new dishwasher. The previous owner had done some unconventional amateur plumbing work for the old dishwasher that had to be redone. I'm really glad a friend of mine recommended QCP!
Linda Graves
11 months ago
Excellent service (once again). Big shout out to Paul Glover who provided the service. Very professional, very efficient, and excellent responsiveness. I continue to use Queen City for all of my home plumbing needs....and will do so again in the future.
Patrick Clopton
10 months ago
Vincent & Hayden get 5 stars *****!!!!!Very professional, fixed the pin hole leaks under my concrete slab relocated shut off valves. Installed brand new water heater.The whole process from start to finish was A1. I will only be using them from here on out!Thanks guys!
Overall I have had a great experience. The technicians Jeff H. and Rodney were excellent. They were efficient and got the entire system hooked up in a timely manner and were very professional.Unfortunately I had a delay in my project getting city inspection and eventual clearance for the job. I would say that the company could have done better about communicating delays and could have been more organized in that regard. But ultimately they did a good job and will likely use them again for future services.
Melissa Valverde
9 months ago
Had a tricky issue in shower and other companies tried to make me spend more than what was necessary. The interaction I had with the plumbers was amazing. They are very knowledgeable and got the job done at a great price.
Kelley Brewer
a month ago
Donnald and Rhette were great!Highly recommend this plumbing company. They are professional and went out of their way to make sure I was happy with the work.I have used them twice now and will use them for any future plumbing need.
Donald did an excellent job! He was professional, friendly, and efficient. He installed a new bathtub faucet, so the leak is gone.I would definitely recommend this company and especially Donald!
If you need your house re-piped or a water softener installed, Queen City Plumbing is the one to call! My first impression was Imani, the dispatcher, she displayed exceptional phone etiquette and made me feel like I was their only call of the day. This was a big job that took 2 days with 2 technicians to complete.The technicians, Vinton & Jason, were professional, courteous and the quality of their work was excellent! They arrived on time, came prepared, never complained and answered all my questions. They even cleaned up the dust/debris both days before leaving.Overall, this company exceeded my expectations!! I will definitely use Queen City Plumbing again!
Janet Peffer
10 months ago
Very happy with install services from Queen City Plumbing. They were prompt and efficient and Vinton and Rodney provided excellent service. A good experience and I will definitely call again for any plumbing needs.Two day later update...the tankless water heater works great and I just had my washer connections replaced by Fernando and Caleb. They were also very professional and efficient. I’m so happy to have found a company who will actually respond, show up, and do a good job. Five stars from me!Update to above review, had tankless water heater maintenance done by Fernando July 2022. He continues to be professional, personable, and knowledgeable. Definitely recommend Queen City Plumbing.
Vinton and Michael came to service our storm drain. They worked diligently to unclog and remedy the issue. With friendly office staff and a hardworking service team, I would highly recommend Queen City Plumbing.
After having an exceptional experience with Queen City Plumbing fixing our tank-less water heater last year, I switched our regular A/C maintenance (spring & fall) tune-up to Queen City effective 2022. Overall really good guys and I am very happy and pleased about their service and professionalism. Would recommend them without hesitation!
Benjamin Froelich
11 months ago
Nas was great, went above and beyond the service. Helped me understand more about my home, future repairs and made sure he checked and double checked his work. Would recommend to anyone in need of repairs!
Paul Glover was our technician, and he was very professional and explained everything that he was going to do prior to the work being done. I am a real estate Broker and deal with a LOT of different contractors. I will absolutely request for Paul Glover for any more plumbing needs for myself or my clients. Excellent experience!
jennifer andes
a year ago
Vinton, Rodney and Fernando recently did pipe work on our home. They were professional, kind, and courteous. I am impressed with the cleanliness of the job, as well as the care they took with cutting drywall so it can be patched rather than having to replace it. They explained what they were doing when I had questions and did a wonderful job. I’d highly recommend Queen City Plumbing, and these gentlemen were wonderful!
Tiffany Pawliczek
2 years ago
From the very beginning of our contact with QC Plumbing with their receptionist we had a great experience. Jeff came out to talk with us about what we were looking for and was extremely helpful. The technicians Jeremy and Alec were amazing! They were so professional and personable. Answered any questions we had and explained/showed us how the app works for our new water filtration system. I feel they went out of their way to fix an existing problem with our well we didn't even know we had. Very easy process. I would highly recommend them!
I worked with Justin from Queen City today who came to diagnose a leaking in the crawl space of my house. He was very professional and honest with me about the condition of the piping abd crawl space. . The other technician Nasire who also came out to inspect it was very helpful and found that the old galvanized pipes needed to be replaced in the bathroom. I was very impressed with how reliable and trustworthy both workers were. The crawl space was very small but they managed to get in there and figure it all out. The estimate is reasonable and they will be doing the work asap.Thank you Queen City
Dr. Yvonne Ward
10 months ago
Technicians Michael Lopez and colleague were professional and completed the job in a timely fashion. Good customer service. Bill Ferguson my initial contact was great too.
Carrie Russell
a year ago
After poor experience with our Home Warranty denying a claim with a different plumber, Jeff with Queen City came out and gave us a great estimate on very short notice. They helped us understand the problem and was able to send Jeff back out as soon as possible to repair the issue. Very professional and honest. feel very confident with them servicing our pipes and AC when we need it.
Queen City answered my call this morning and had two technicians at my house within 90 minutes. The technicians, Vinton and Caleb, were young smart professionals and such a pleasure to work with. I had an air conditioner drain stack issue which was solved in no time. I highly recommend this company!
Terri Shaffer
11 months ago
Vinton and Dakota put in a filtration and water softener system in my house today,. They worked all day. They were very professional and courteous. I thought I was having a problem later this evening and Vinton came back out to take a look, but the problem resolved itself by the time he arrived. He checked it out anyway and all was well. Very prompt service! Thank you, Vinton!
Michelle Di Bona
a year ago
Excellent work from Ryan and Nas! The whole process from calling to schedule an estimate to work completion was so efficient and professional. Would absolutely recommend Queen City and will definitely use them again in the future.
Vincent Cook
6 months ago
Had repairs and replacement toilet installed and Vinton Moore is always professional along with explaining the work to be done he has made 3 different repairs at our home and we are very pleased sincerely Vincent Cook
Very professional and friendly explained what the problem was gave me the price before they started the job will use them again for all my jobs.
I’m impressed by my experience with this company. They came out for a free quote in a timely manner. The plumber Jeff was very professional, knowledgeable and honest about the price and effort involved with the project I had in mind.He explained the inferior aspects of the other type of tankless water heater I was interested in and why he recommends against electric in favor of gas ones.When I need plumbing work will definitely call them and would recommend based on my interactions.
Gianni Amadori
a year ago
Paul was great. Very professional and knowledgeable. Came in and got right on the issue. Second time he serviced my location. QC Plumbing is my go too. These guys do a lot more than just unclog drains. Thanks for the continuous service.
Lawanda Fewell
5 months ago
Vinton and Hayden was very professional and worked excellent together as a team. They got the job done!
Megan Robison
10 months ago
Fernando was very professional, informative, and committed to getting job done in an efficient and timely manner. I had a great experience with the repair/replacement of an old toilet and plumbing with same-day service.
Samantha Murphy
10 months ago
Michael was not only punctual but early! He handled the issue quickly and professionally. I have used Queen City in the past and I have always been pleased with the job. Thanks!
Bianca Comesana
a year ago
Call Queen City for your repairs! This is the second time I have had to use their services and as expected, they did another great job. We had a pipe in our garage that leaked every time we turned the water on in our bathrooms. The leaky pipe was causing water damage to the drywall/wood installed in the garage wall. Our tech removed the drywall/wood around the pipe to inspect and had to replace with new piping. He did great job and even cleaned the area once completed. We no longer have anymore leaks and couldn’t be happier! Thank you QCP
Corinna Houston
a year ago
Jeff Heavner came out and assessed/fixed two leaks for us + patiently addressed another plumbing question we had that wasn't on the docket for today--He was great!! He called 30 minutes ahead and was here right on time. We've used the QC Air line of business, and this was our first time using QC Plumbing, and we will absolutely stick with this company. They're professional, on time, efficient, kind, patient, mindful of your budget and won't recommend extra work if it's not needed. Can't recommend them enough.
Latarzja Henry
a year ago
Fernando and Dekota were amazing. On time and professional — they did a great job explaining what they were doing.. I would recommend them.And I got the gift of Dekota and Nas for an additional visit. They came out - troubleshot the issue, provided a fix and did it with a smile! Also, shout-out to Ashley for providing optimal customer care. I stand by my recommendation.
I'm a veterinarian and we had a problem at our hospital with some waste backup coming out of the drains. Fernando came out quickly and diagnosed the problem. He was professional, personable and I could tell right away he knew his business. This man is an asset to Queen City (give him a raise!); in fact, all of the technicians I've ever had from them are great.Justin and his people are top notch. As a business owner myself, I appreciate the quality of their work at my office and home. There is no one else I will use. Thank you.
Big thanks to Queen City Plumbing for repairing my shower! Fernando and Raistlin were extremely professional and kind. They installed my new shower and gave me status updates throughout my appointment. After the installation, the cleaned everything and showed me the finish product. I highly recommend everyone using Queen City Plumbing for their HVAC and Plumbing needs. Thanks again to Fernando and Raistlin!
Queen City responded very quickly to our plumbing problem. Vinton and Hadley were wonderful and got the system working again. I will definitely call Queen City again and highly recommend them.
I am having a fence installed and a waterline was broke. Justin from Queen City Plumbing made the repair and restored service within 3 hours of my initial call. He was friendly, quick, and professional; a positive experience.
This is our first time using Queen City Plumbing. We were very pleased with their service. Nas, our technician, was efficient, knowledgeable, professional, and solved multiple issues. Nas is an asset to your company. We will continue to utilize your services in the future.
Katherine Walker
a year ago
Fernando had already attempted to repair this water heater on Wednesday. I was referred to an electrician. When nothing worked out Fernando came back on Friday and did not leave until I had hot water. I know this task was tedious but he kept a very friendly attitude and a smile. In addition to that he replaced the defective water heater with the kind I had before. Thank you Fernando! He was a professional to the end. Thank you Queen City Plumbing for sending Fernando. He makes sure the customer is happy and he did a great job!!!
Mea FosterSmith
a year ago
Fernando and Raistlin came to my house today, while they were professionally dressed, they should have had on a Batman and Robin superhero outfit because they were SUPER! If I could give 10 stars I would. They not only crawled under my creepy crawl space to find the water leak, but they provided excellent customer service, explaining everything clearly and were very polite and professional! Thanks again for helping us today! I highly recommend!
Colleen Tracey
a year ago
We had an emergency situation where a pipe burst outside our home and water had been pouring down our yard for 48 hours unnoticed. Once it was brought to our attention, we quickly called Queen City Plumbing. They scheduled me right away and Fernando came to run diagnostics. Unfortunately it turned out to be an irrigation issue, but Fernando advised me on what needed to be done and even connected me to someone who could help asap. The next day I received a call from Fernando asking if he could be of further assistance. He also offered to contact the irrigation specialist to explain what he found in his diagnostics. Fernando has definitely gone above and beyond to rectify our problem. I definitely will call Queen City Plumbing for any future plumbing needs. Thanks Fernando!
They had replaced the well pump. This is a follow up on work That had been done before. They were out here almost immediately. I want to thank the woman in the office when I called… I was probably hysterical and she was calming! She took charge and had a plan! Jason Charles was the Technician who knew what to do! Very professional and pleasant. I feel like he is a friend!!
Fernando was great to work with- very personable and knowledgeable! He installed our new smart kitchen faucet and our garbage disposal, and tested everything to ensure it all worked properly. He also helped get my other bathroom up to code. I would definitely recommend him to anyone who is looking for plumbing services!
Paul Glover came right on time and called before he was coming. He listened to my issues that I was having and explained the possible reasons for my hot water and water pressure issues. He had parts with him so it was a quick and easy fix. I have had other plumbers come in the past only to try and up sell me / get me to spend more money. I really felt Paul just wanted to fix it right and not do anything unnecessary. HIGHLY recommend calling them! I am a realtor so when I find a good contractor I will hang on to them and refer them out to my clients.
Paul and Hayden came out to replace a failed sump pump. They did a quick and efficient job, communicated clearly, and offered good recommendations when I asked about some other things I noticed near their work area.I would certainly look to schedule future plumbing work with Queen City Plumbing and even request to work with Paul and Hayden.
Jeff estimated and Fernando did a great job installing a new point of service water heater under the sink in office bathroom. I was out of town and we communicated by text and pictures with what he found and how final installation looks. He stayed and with electrician to make sure everything was working properly. Very pleased with service. MC
Michael Amegnaglo
a year ago
My tankless water heater was leaking, I called Queen City Plumbing and I came to find out that the original builders did not glue the pipes together during installation. Jeff Ross from Queen City found this out in no time and got it fixed. His amazing customer care and service is second to none, Thank you Jeff for your legendary customer service.Mike Ameg
Heather Hammond
a year ago
Vinton installed a tankless water heater and water filtration system in our 90 year old house, and he handled the install with great care and professionalism. He even stayed late to make sure everything was done correctly and clean. We also had a great experience with Jeff who did our initial consult and quote. Would likely recommend using this company for your plumbing needs!
Team did a great job and it was a big job but they did it in one day. They stayed late to ensure it was finished and everyone was professional and focused on getting the job done right. Very thankful to have it fixed.
We’ve used them twice now for large projects (and used them again because of the great experience the first time). QC did a complete household freshwater pipe replacement prior to move-in after we purchased our home (replaced al interior PB-2110 pipe) followed by an exterior freshwater pipe replacement (replacing old PB-2110) and full sewer drain line replacement after continuous rootball/clog issues prior to repair. On-time, courteous and very responsive with communication. Big thanks to Jeff, Fernando, Jason, Todd, and their entire crew for the sewer repair and the previous team on the interior pipe replacement.
Cathy Tisdale
11 months ago
Bill F. advised first what needed to be done. Nas & Dekota were assigned to install new water heater. They arrived on time, were pleasant, knowledgeable & efficient. A great experience with all plus Lue, the electrician scheduled for the final step.
Jennifer Rutherford
a year ago
Called Queen City and requested to have someone check the water pressure in my kitchen sink. They had a professional plumber Jason Charles came out the next day. Jason tried many problem solving issues but unfortunately I had to replace the whole faucet. Jason was professional and took very good care of my needs. Having just moved into a new home, I was worried not having hot water with good pressure. I would recommend them for any plumbing need.
I had a variety of plumbing needs including a full toilet replacement, a toilet re-build, installation of an interior emergency water cutoff valve and re-locate new ice maker lines to accommodate new built in refrigerator and add a new ice maker line in garage. Paul Glover managed the project and evaluated all requirements needed above including consulting with Viking technical support to be sure on the installation requirements-he then determined the needed location and technique required. He was very good at explaining options and completed all the work very professionally. He was assisted by Brian who also was very professional and efficient. We have used Queen City Plumbing before and are very pleased with the result of today’s projects and are already in planning stages for additional work by this firm.Herb Bowers
Ron Montgomery
2 years ago
Fernando was our technician and I was extremely pleased with him. He gave me a couple of options and explained in detail the advantages of both. He completed the work to my satisfaction. He was friendly and patient in dealing with my questions. I recently had an experience with another plumber that was not so good. I would highly recommend Queen City Plumbing.
Amazing service call today. We called them on a Sunday at 8 am. They showed up at 10 am. Jeff Heavner their service tech was amazing and quickly solved our issue. Sp professionals. 5 stars plus for this company. We took their card for any future HVAC or Plumbing, this is our guy and our company. I highly recommend the also for affordable and reliable. Thank you Queen City.
Toilet wasn’t flushing and it turned out to be a pump issue outside. Ended up that someone working outside turned it off. Unfortunately easy fix. Nas and Ryan were very professional and explained everything very well. They were very helpful. Now I know for next time.
Nas and Paul did a great job.Highly recommend them.
Kevin Gottehrer
2 years ago
Fernando was my technician. He did an excellent job installing my tankless water heater. He was very prompt, courteous, professional and went out of his way to ensure that I understood how the system worked and to answer all of my questions. I will also say that I got quotes from many plumbers before choosing to use Queen City and their pricing was as good or better than all of the other folks I spoke with. I will definitely be using Queen t again for my plumbing and HVAC needs
Lynn Archiopoli
a year ago
We had an issue with work performed and the office manager (no longer there) was not responsive at all, creating frustration and lingering issues. Once Lacey got involved things took a turn for the better and Fernando came out to meet with me to discuss our issues. His professionalism went a very long way in de-escalating what had become a hot topic. He understood the issues quickly and came up with a more than acceptable solution and then installed everything quickly. They turned the situation around to my satisfaction.
Shombee Marshall
a year ago
Justin was absolutely amazing with his knowledge and repair skills. He kept us informed every step of the way. Viton and Raslin were also excellent in in their efforts to help repair everything and get us together. Overall, it was a wonderful experience that lasted a few hours. Highly recommend.
As a General Manager, I rely on Queen City when I have a plumbing issue. Lord knows, I don't know anything about pipes and plumbing. Fernando has been to the property a couple of times, but today he really showed me what Queen City Plumbing can do! Fernando was fast and explained to me everything he was doing before he had to turn water off. I asked him toilet issue questions I had that didn't have anything to do with why he came today and he answered them and even looked into it for me. He is a great worker and I always love when they send him because I know the job is going to get done and at a reasonable time.
Faucet repair, we've used Queen City before and were completely satisfied with their service then and NOW !
I have used Queen City Heating, Air and Plumbing for all of my real estate transactions. Today, Queen City installed three new toilets for a buyer client and they were blown away by the professionalism and quality of service that they were provided. Thank you Queen City for always taking care of my clients!!
I received excellent, courteous service. The problem was diagnosed quickly (it was not what I thought it was and not as serious as I thought it was). The plumber was on time and worked quickly and efficiently. I let a few weeks pass since the faucets were installed before writing this review. There haven't been any problems. I will use Queen City Plumbing in the future.
Allison Pilgrim
a year ago
Fernando came and provided excellent service. After hiring another company to come fix our sink, they botched the job, and left our sink in worse condition than it was when we started. Fernando came out, diagnosed the problem, re-did the plumbing under the sink and installed a new garbage disposal. The company itself is very professional, I love how they email you the quotes and all your invoices, so it's easy to keep track of what's going on and there are no surprises. After our satisfaction with the plumbing job, we have hired them to come back out and do some duct repair work for us. A+++
Haley Frizsell
a year ago
We had an awful smell coming from our guest bathroom sink. Called one company-quote to do testing was incredibly expensive. Vinton M. From Queen City came out and did a very thorough assessment, was honest and kind about what he thought could fix ourProblem. Which is unfortunately one of elimination. He didn’t offer to sell us a bunch of add-ons or talk us into a bunch of stuff we didn’t need. He was straight forward and very prompt. He immediately got to work and quickly fixed the issue. He even kept quiet- since the bathroom is right beside the room my baby was napping. And my dog loved him. Thank you Vinton for being a kind and hardworking individual! We appreciate you!
Mariafe Leiken
a year ago
Paul, Lacey and Ryan where knowledgeable and profesional. I 100% recommend this company. I had a leak in my main Seward line and it was taken care of in one day. They have everything: the crew , the machines , the knowledge. thank you, Maria
Paul came to our home today to snake the shower drain. He did an excellent job and was on time, shared helpful hints to help us prevent future clogs, and was very pleasant to talk with.
Kimberly Khlebopros
4 months ago
100% recommend for plumbing! They are prompt, courteous, communicative, and their service is top notch.
Melanie Hinte
2 years ago
We heard a leak underneath our house in the morning after losing water pressure. After shutting off the main line water, we were looking for a plumber. I called QC plumbing and they had a cancellation and had someone out within an hour. They fixed the problem quickly and efficiently. I was expecting a large bill, or an explanation of how many problems we had, but neither one happened. Great service, friendly, and professional. They also took the time to show us the problem. Will use again! Thanks Josh and the crew.
On this reconnaissance trip, Jeff was extremely helpful in helping me identify what plumbing issues needed attention. My husband and I are looking at what items we are going to prioritize, and will definitely use Queen City when we are ready to begin work! Very much appreciate the service.
We had a leak in the garbage disposal which could not be fixed. Nas located a replacement quickly and returned to install it very shortly. Nas was knowledgeable and professional and did an excellent job! I will use Queen City again.
Fernando is knowledgeable and expert on all aspects of plumbing. He performed what he promised to perform. He has excellent customer relations skills. He has the experience to comfortably, confidently and competently address plumbing problems. This results in a satisfied customer.
Fernando, William, and Ryan did an incredible job installing a tankless water heater. They were courteous and professional. I'd recommend them to anyone looking for plumbing services.
Caitlyn Markle
6 months ago
Donald kept me informed the whole time he was doing the repair and went above and beyond making sure everything was up to our standards.
On Christmas Day my hot water heater decided it needed a vacation. It is tankless and when I did get a hold of providers they did not have expertise in the tankless units. Queen City came the day I called, it took me a day to find them. They repaired the unit and we can shower again. The technician Paul was very friendly. Thank you for the prompt holiday service.
Heyward Beaufort
a year ago
Queen City plumbing is more than 5 stars, their technician Jeff heavner came out and took care of everything really fast really efficient. When he came into my home I felt like we were friends prior to meeting our conversation on the phone was really great very polite not only did he repair the washer he did give me some helpful tip about why this happened, Before he left It was like we were family so thank you so much Jeff and Queen city plumbing I will refer you guy to the worldP.S. Jeff Heavner thanks for giving me my cold water back no more faded clothes ? ?
Technician Paul Glover was extremely professional, informative and friendly. He went above and beyond his requested scheduled task I asked to have performed. Because of his thoroughness, he found the drain line disconnected from the new construction drain line for the pan drain to the tankless and saved my home from a future potential flood.I recommend the company and intend to use in the future for plumbing related issues.
Jeff H from Queen City came by to install an outdoor hose Bibb (faucet / spigot). We were initially wary of getting this done since it was going to be a spare (we already have one in our front yard but nothing for back), and we saw estimates of $500+ online. Queen City was not only more economical but Jeff was such a delight to work with - he was knowledgeable friendly and confident in his approach - overall, the work delivered was great and we’re very happy with Queen City. Thanks!
We contacted Queen City Plumbing to assist with a plumbing issue. Referred by another plumbing company in SC. Diane, office manager, was very pleasant and asked questions so as to address the issue correctly. Paul was the service tech and he was very knowledgeable and completed the work with professionalism. The friendly atmosphere, knowledge and experience is the company i want to use for all my plumbing needs. I will contact Queen City for my future plumbing concerns.
Fernando Barraza of Queen City HVAC and Plumbing came to look into a problem we were having with our plumbing system. He was very professional, friendly, informative, honest and he wasn't pushes. He took and showed us pictures of the damage and told us how he would/could repair it. He gave us several options we could use that would help us making the decision of getting the job done. Service not listed was installing a water pressure valve due to water pressure to high.
KEVIN OCONNOR
2 years ago
This was my first emergency fix I have had to do since moving to Charlotte 2 years ago. You do not realize how important your resources are to you, until you don’t have them. My water heater rusted out over the weekend, leaving us with no hot water. We started with a couple of companies that we had seen in the neighborhood. After having them out to quote we were lucky enough to find you guys and Parker. I was impressed with his professionalism and honesty from the beginning. He walked through his thought process, made recommendations and asked for feedback. Parker and the crew did a great job replacing my old unit, installing the new tankless and made sure the site was clean and everything was working properly. The additional bonus was you also had the most competitive price with no “extras” needed or snuck in. You guys are definitely on my list for all my future plumbing needs as well as HVAC service. I will also be sure to let the neighbors know to make sure they put you guys on the list to call should they need similar services.
Lonnie Christenbury
2 years ago
I had a instant hot water heater go out in my house, called three plumbers and got the best bang for my buck from Queen City, plumbing. Vincent and Rodney came out worked quick to get it installed and where extremely professional. Their supervisor even came out and checked up on the work! Would definitely go back to this company for future needs!
Donald Coffey
3 years ago
All we can say is WOW so this is how a professional does it! We just purchased a new home. Found pipes leaking in the wall. Called the American Home Shield Warranty and made a claim. They sent a contractor called Rapps Heating & A/C. Total waste of our time! Their technician didn't even file the report to say what the issues were. Then, they wanted $1400.00 to repair it, from us. So much for a warranty.Here's the good news.We called Queen City Plumbing and made a same day appointment for an estimate. We received a call telling us when our technician would be there. Jeff arrived and was extremely professional. Diagnosed the issue, explained the entire scenario to us for repair and gave us an estimate. After hearing his plan of action, we agreed immediately. Well, Jeff goes to his well organized truck, grabs the tools and materials to fix the issue. I was stunned to learn as I asked him if he was going to complete the repair now. He laughed and said, Of course Lets get you taken care of.Once we recovered from the shock, we were delighted with the professionalism, speed and attention to detail by Jeff. He had all the issues fixed in no time flat and gave us recommendations for our tankless water heater. We have never had such an amazing repair experience as this one was. Jeff, from Queen City Plumbing, absolutely has our business, trust and highest recommendation.Thank you for showing us that true American workmanship still exists!Don & Sandy
Deloris Tolbert
a year ago
Fernando was very professional and nice. Vinton came instead of Fernando. He was nice and efficient. I appreciated his cleaning up aftwards. Mr Paul Glover came out today 11-2-21. He was on time very nice and professional while working to repair my toilet commode lid.
Install of a tankless water heater in our attic. They removed the old tank and didn’t cause a single blemish taking it out and down the attic stairs and then the house staircase. The install of the new unit was seamless. It was obvious that this company has the experience to do the work. Outstanding work, great people, very professional, careful, neat, helpful, informative. Very very pleased with the entire process and the work done. We were very impressed with Paul Glover who supervised and worked hand in hand with, Rodney, Caiden, and Hayden who all were terrific. Paul was incredibly knowledgeable and couldn’t have been more helpful in explaining everything and reviewing all installation issues with our two story home. All of the men were pleasant, courteous and displayed exemplary customer service. This company will be on our to-call-list for future plumbing needs.Update- next day came with roofer to make sure exhaust was properly sealed. Vinton was the tech and he too was exemplary. The roofer was also very professional.
Fernando and Hayden provided excellent service. They quickly diagnosed the problem. They fixed the blockage and took pictures showing me what was causing it.
Rodney, Jeff H. and Hayden did a great job! Professional, efficient, courteous. Queen City also had the most competitive price- by far- for installing a tankless water heater. Great experience overall.
I called Queen City Plumbing on 7/15/21 to schedule an appointment for a leak coming from the upstairs shower. Imani in the office was very professional. She got me an appointment for Monday 7/19/21 with Jeff Heavner. He was very professional and on time. It didn't take him long to diagnose the problem and give me a quote. He was able to fix everything the same day. Just wanted to say I am very pleased with the Queen City Plumbing team and I will definitely be referring them.
Corey Campbell
a year ago
Nas and Fernando were a blessing to have for our plumbing fix. Professional, efficient, and the workmanship was great. Would recommend to anyone in the future.
Via phone contact, I informed Parker that that the bathtub drain stopper is not working as it is no longer attached. Therefore, you cannot push it down to stop or release to let the water out. He stated that he would have Paul Glover to come out the next day (8/10/21) between 11:00-2:00 pm. On the job order emailed to me the time was 10:30-1:30 and under Services, I am not sure why it had “Warranty call” instead of the concern given.Mr. Glover told me it wasn’t working anymore because a part was missing as it apparently came off and went down the drain. He further insinuated that because it was working, the problem was due to me being unsure about how it works and there was no warranty on it. Therefore, he told me I will need to purchase another drain stopper as he didn’t think he had one on the truck. And I needed to install it myself as it is real simple and he could not come back to do it.Needless to say, I was very troubled by his response. After checking my records, the following information is offered. This was a different drain stopper as the one installed on 3/9 by a different technician did not work properly. The word, “Push” is written on top of it; so, when Fernando installed it (approx.. 3/15), he told me to push down to stop and then push again to release it. I was not given any written instructions. Also, on 3/22, I called and expressed my concerns about the overflow cover and bathtub drain stopper; so, Parker had Mr. Glover come out on 3/26. I noted in my customer review posted about this visit that Paul Glover “told me that the drain stopper needed to be put back in place and tightened”. Now, four months later, it’s not working at all because a part is missing! I believe the following idiom is very appropriate: “Go Figure”.
Fernando was super helpful, promptly fixed the issue with our grinder pump and also taught me how it worked and what was the issue. Highly recommend and will use again!
John Harrington
2 years ago
Fernando and Caleb came to the house today to repair a leaking pipe. They identified the problem quickly and efficiently and performed a complementary water pressure check on the entire house to make sure everything was working properly. I really appreciated their service and will definitely be using them exclusively in the future.
Paul and Parker came out to install a garden tub. They did a wonderful job and we couldn’t be more pleased. We have used Queen City Pluming several times and have always been happy.
I was happy with the technician, Justin C. He diagnosed the issue, fixed it and did not get annoyed even though he had to go out for the second time to get the right fixture when I did not like the faucet he brought with him. I cannot comment on value as I needed the job done fast and did not get a 2nd quote.
Chris ravenberg
a year ago
Jeff Heavner was able to clearly explain the different options for me to replace two external faucets. I have an older tub faucet that was leaking and he provided good advice on the different options to fix the issue. He was efficient and did quality work on the external faucets that I had him replace.
Fern Paterson
2 years ago
Fernando worked on our Rinnai tankless water heater and did a great job diagnosing and repairing the issue. He also took the time to explain the system and repair to us. We appreciate his competence and consideration and we will definitely call him again if the need arises.
Braelyn Sullivan
a year ago
While my plumbing issue wasn’t an emergency, the team was quick to schedule my appointment. Vinton showed up on time, gave a fair estimate and completed the work quickly. He left the space clean and even tightened a loose connection that could have become a problem later.
Paul and Raistlin were both outstanding. They were able to quickly diagnose and fix my issue with my shower controls. They also quickly did maintenance on my tankless water heater system. Great service by two knowledgeable professionals!
Thomas Civitello
a year ago
Installation of tankless hot water heater was done very well. Responsive to questions and went above in making things right. Kudos to Fernando and Ryan. Also a special thanks to Jeff who came out to help with further set-up (WiFi).
Ben Boyd (BBoydNYC)
2 years ago
Josh and Alec were awesome. They arrived on time this morning and started immediately. They let me know when they had to go get parts and when they took their lunch break so I knew what was happening. Unfortunately, we had a miscommunication about the venting of my tankless hot water heater which was not discovered until they were wrapping up around 5:30pm. Without hesitation, they reached out to their boss and stayed until 7:30pm correcting the situation. They were tidy, communicative, respectful, and professional. We recently relocated to Charlotte and I now know who our plumber will be, regardless of the issue. These guys are top notch!
Kimberly Saunders
2 years ago
Queen City Plumbing was professional and timely. The technician, Cory, was incredibly helpful and even offered insight from past experiences regarding water damage concerns I had in the house. He made sure to tell me how much the service would cost before completing it and allowed me to see what he was doing to help me understand the issue (even though there really wasn't one!). I would definitely use Queen City Plumbing again in the future.
Elizabeth Clark
4 months ago
Experience very positive. Fernando was right on time, friendly , and explained in detail what was needed.
After battle with Roto Rooters for 2 days and getting absolutely nowhere with them, we gave Queen City plumbing a call. 1) they picked up the phone. 2) followed back up with us. 3) SHOWED UP QUICK AND AT THE TIME THEY STATED !!!!! I cannot stress how important punctuality is in my line of work as we cater to multi family living. Fernando got here and got right too had us back up and running in no time and most importantly the resident was very happy! Thank you so much for the help and we will definitely be doing business with Queen City plumbing from now on.Thank youmaintenance team at Eleven240
William Hughes
2 years ago
Fernando from Queen City Plumbing came to fix our toilet in our guest bathroom. He was very conscious to keep everything clean like it was before he got here and very professional. I would highly recommend him in your next plumbing repair job.
Great company. Paul is the best if you have a water heater problem.
Jeff was great. He purchased the part needed and then fixed the faucet. Very professional, completed the work quickly and at a reasonable price that was quoted up front. Highly recommend.
Fernando was great! Called before hand. Showed up on time. Explained exactly what he would do and why. Also shared pics to help illustrate the issue I was having. Provided up front price and finished the work with no surprises. Will use again for future plumbing needs.
Fernando was very professional as well as prompt. He explained what he was doing as he was doing it. I am very pleased with his work and I would recommend others use Queen City Plumbing.
Stefano Cannizzaro
3 years ago
We had a situation where we had inspections and found that a few of our faucets were leaking. I called Queen City to see if they would be able to come out and assist us with this simple repair. Paul showed up within 30 minutes and was assessing the situation for us. He provided me with options to not only fix this problem, but also informed us that there was a lot of hidden damage due to the ongoing leaks, and provided a solution for this as well. Not only was Paul professional, he was friendly, fair, and willing to get in and get the job done. Because of this service I always recommend Queen City Plumbing to anyone who needs work done. Excellent company with Excellent people!
Excellent service and quality work. Jeff did a great job and cleaned up everything before he left. I have also used them for other upgrades such as a tank-less hot water heater and a water filtration system and have been very happy withthe products and their work. They offer free quotes and honest feedback aboutthe job. I would highly recommend them.
Mhyla Borkowski
2 years ago
Queen City Plumbing went above & beyond. The quotes were quick and they came when they said they would. I had 2 new tankless gas water heaters installed. Both Justin and Parker were able to answer all my questions and made me feel comfortable about re-doing the plumbing to consolidate from 2 electric tank heaters and 1 gas tank heater down to 2 gas tankless heaters. Paul and fellow employee came to do that installation and removal, as well as fix/install our gas fire place shut off valve with a creative solution to minimize damage and cost of our stone fire place. Paul made a point to explain how the system worked and that I would have instant endless hot water even in my kitchen. I have to give a special shout out to Diane who always answers with a smile through the phone, plus she is always prompt, friendly and responsive. I needed help with my tankless water heater rebates and they were very responsive. Overall, I would highly recommend Queen City Plumbing to friends, family and neighbors. I just heard they expanded into HVAC so I look forward to using their services for that as well. Thank you, Queen City Plumbing!
Nikola Pijerov
4 years ago
Corry did an excellent job replacing my toilet and the bottom flange. He arrived on time and was very professional. He explained what needed to be fixed and completed the job in a timely manner. The office manager followed up with me a few days after the job was completed to ensure that everything was completed to my satisfaction. I would definitely recommend Queen City Plumbing for your plumbing needs.
We had an individual (Fernando) from Queen City Plumbing perform an evaluation and repair job at my home recently. The work was performed efficiently and in a professional manner. We were given a reasonable quote for the work and our questions were handle in a patient and friendlydiscussion. b
Jeff came by to look at a drain pipe that needs to be replaced. I liked him immediately. He has great skills and tremendous experience. I am awaiting the estimate for the pipe replacement as well as some other projects that we discussed.
Paul Doucette
2 years ago
I have been using Queen City Plumbing exclusively for my personal home and rental properties over several years now. Justin, the owner, is a very customer service oriented owner. He has gone out of his way to explain my options in a no pressure manner. He has gone above and beyond what was required for the service itself ensuring that everything related to my plumbing issue was resolved. Queen City Technician, Cory McCree, has been a pleasure to work with. He knows plumbing from new construction, remodeling, and repair. His full skill set and knowledge enables him to really understand the issue, potential pitfalls, the the benefits of all the options. What great customer service! I will NEVER call the other guys that advertise locally. Queen City delivers expertise and customer service. Almost looking forward to seeing them again. :-)
We recently decided to purchase a bidet.Justin listened to our needs and assisted us in making the perfect choice. Parker did an excellent job with the installation.We couldn’t be more pleased with our Kohler bidet!Queen City Plumbing provided high quality, professional service and product.
I vetted 7 different companies to rough plumb a full bath in my basement. I had a bunch of different ideas, with different quotes. Queen City wasn't the lowest, but when Paul and Bryan came in, I had to have these guys. Unbelievable knowledge between the 2. Quick service and professionalism all the way. I will always ask Queen City Plumbing for help before anyone else
If anyone has a plumbing issue, make sure to call Queen City Plumbing and request the work of Jeff Heavner. He was very friendly, arrived when he said he would, provided a thorough assessment of the plumbing issues at our house, and offered all options and pricing up front so I knew exactly what was needed to fix the problem. Jeff was very knowledgeable and offered advice for future issues that may exist with our bathrooms. He showed me exactly what was done to fix our running toilets and told us he would be willing to come back anytime if the problem persists. We will be using Queen City Plumbing in the future and will request Jeff Heavner if he is available to help. Call them today!!
We have had multiple problems with our grinder pump over an 11 year period. Queen City Plumbing was recommended and we got a plumber named Paul Glover who not only fixed our problem, but fixed previous problems. He went above and beyond to help us and we appreciate his knowledge, hard work and professionalism. If you need a plumber I would not hesitate to call Queen City Plumbing.
Vinton and Ronald were wonderful! They were very informative and professional. They did the work quickly and efficiently. They even looked at a few more things for me. I really appreciate their promptness and kindness as well. I’m thrilled that my friend Brett Ford recommended yall! Thanks now I must go to make some more cakes?. Vinton and Ronald can tell you about that.Most grateful,Maggie Bond
Tyler Whitaker
a year ago
Fernando was very professional and walked me through the repair on my broken water heater. His customer service was great and he gave us comparable estimates for any repair or replacement costs in the future.
I would request Fernando for any job I need service forward. He was on time, very knowledgeable and gave me tips on how to maintain my shower drain. Not only did he fix my drain but he also help me locate a issue I was having with my hot tube. A great technician and every greater human being.
Michael bitton
3 years ago
Paul G was great, very professional. Really appreciated how he explained what he was doing and why it needed to be done. He fixed things that should have been done by the original installer - another company. Also he was able to detect and repair a small gas leak that the utility missed. i think prices were quite reasonable for quality of work.
Jeff Heavner repaired our toilet and we are pleased with his work. He was punctual, polite, professional, and knowledgeable. Jeff clearly explained our options and costs before doing the work. We will be happy to use Jeff for any future needs.
Cheryl Grainger
a year ago
Fernando was the technician who came out to replace our broken faucet. He was professional and did quality work at reasonable price. They are open 24hrs. I highly recommend them.
Roof Household
11 months ago
Paul was very patient with a challenging installation of an upflush toilet. Improvised as new challenges were presented. Did great work - highly recommend!
Queen City plumbing renovated my master bath from down to the studs and exceeded all expectations beyond measure. Cleanliness was on point throughout the entire process. Communication was perfect from start to finish. If I had any questions or concerns Justin took care of those immediately. Would highly recommend for the simplest job to the biggest job. They gave my husband an I our dream bathroom and I couldn't be any happier.
Patrick Stewart
10 months ago
Paul Glover was thorough, informative and helpful. He checked out the ejection pump system to make sure that everything was operating properly.
Queen City Plumbing needs to check their ethics and standard practices based on my experience with them. I had a friendly technician come out, but upon his arrival, he informed me that there was a minimum of $550 charge to work with a natural gas line, when all I was asking for was a connection of a gas grill to gas line line that was already installed and ready for connection. The fact that they did not communicate this minimum charge when I scheduled the appointment is poor practice…. I immediately called the company and spoke to a manager, who tried to tell me the cost of the job was in fact $550, however, he had no idea of what the job entailed. I sent pictures and after seeing the photos he said he would investigate why the “quote” was so high because he then realized something was wrong, but he assured me there was no minimum charge and that the technician had communicated incorrectly. I followed back up with the technician who told me that he in fact had been instructed not to do the job for any less than $550, even though he thinks the charge should be much much less… the manager finally came back to me with a shady explanation as to why the connection would in fact cost $550, which was simply a CYA explanation… bottom line, this company doesn’t appear to operate with much ethics and I would not recommend them to anyone.
Richard Pawliczek
4 months ago
Paul took his time to explain everything, was professional, and provided excellent service.
Amber Signore
2 years ago
Our old tankless water heaters needed to be replaced. We were referred to Queen City Plumbing and I am so happy we called them. They were able to come out just a few hours after we called and had both of our units changed out for Rinnai systems the next day. Our old units would take forever to get hot water to the other side of our house. These systems are almost immediate. The technicians and installers were professional and courteous from start to finish. I will be using them for all my future plumbing needs and you should too.
Cathy D. Roberts
7 months ago
Nas & Comora were fantastic! Very professional, patient & knowledgeable. I was very satisfied with their findings.
Donald was very professional and quickly got the problem resolved. I was able to learn a couple things about the system and know when to call Donald again. Thanks!
This is the second time I’ve called Queen City to come out and look at my HVAC system. Each time they have been nothing but friendly and helpful finding the issue and fixing it the same day, highly recommended!
Nicole Bowers
2 years ago
We were in desperate need of a new water heater. I emailed Queen City around 10pm and at 8am I received an email and a call from Diane to schedule someone to come out and quote us on two options we were looking at. They came out, talked us through a couple options. We went with the tankless they came out the next morning to install. Paul Glover was so nice and very knowledgeable talked us through everything he was doing and discussed some future reno plans we have coming up and options with plumbing which was very helpful. We had a small hiccup and our old pipes had clogged the system and we weren’t receiving hot water so I sent an email about the issues we were having again this was around 8/9pm and again DIANE ARNETTTTTE!!!! She responded to my late night email that SAME night. Said she will work on organizing the electrician and Paul to come out first thing in the morning. She called me at 8am to insure they will both be out and gave me a time. Paul came out again and was so friendly, apologized for the inconvenience and took care of the issue. We now have endless flowing hot water! So excited! Thanks again Queen City Plumbing!
Jason did a phenomenal job, and was on time. The salesman that cam initially also did a a fantastic job, and even fixed a leak without any charge. I will be using this company for all my plumbing needs in the future.
I was referred to Queen City Plumbing for a tankless water heater and water softener. Jeff came out on time wearing a mask and booties. While evaluating in our equipment room we both noticed leaks in the plumbing fittings of our 13 year old home. Upon further inspection he advised we had dura-pex piping that had the bad fittings. This pipe and fittings were through our entire home in the walls, etc. I verified this information online and there is a class action law suit against the manufacturer of these pipes. So our project became replacing all of the cold and hot water piping and fittings in our entire home. So I spoke with Parker in the office who set us up 0% financing for 18 months. He was extremely kind and helpful. Jeff, Fernando, Corey and Alec showed up on the first day to evaluate where the walls needed to be cut and to begin the replacement. They were very clean, respectful and all wore masks and booties the entire time. These guys worked hard and late for 4 days. Fernando and Alec were the primary guys doing the work but Jeff and Parker were there working late also. At the end of the day they re-piped our entire home, removed 3 water heaters, installed a new tankless water heater and water softener for the whole home. The sheet rockers are at my home today repairing the 25-30 sections/holes cut in our walls from the re-pipe. Their opinion is the plumbers did a clean job with minimum holes which makes the work easier and less expensive on the sheetrock repair side.At the end of the day Queen City Plumbing exceeded every expectation we had. Their workers (both in the office and in the field) were very good representatives of the company and in my experience quality starts at the top and works it's way down. An extra thank you to Fernando and Alec for the long days and working into the night to get us completed as soon as possible. It is without hesitation I rate this company 5 stars.
I had ceiling leaks in a first floor powder room, and in the garage. I found Queen City Plumbing online under Best Plumbers in Charlotte. I got an appointment right away. My plumber TORE, was prompt and professional. TORE was methodical and persistent in his diagnosis of the problem. He knew exactly what to do. I feel secure knowing that I can call on Queen City Plumbing . I had a leak in the shower and a clogged drain in the powder room. I called Queen City Plumbing and they gave me an appointment right away. My plumber was named JUSTIN CHARLES and he notified me when he was on the way. He was prompt, courteous, and very professional. He explained the problem and everything he was going to do. I was very satisfied with the job he did.
Had issues with a shower dripping, tech arrived at scheduled time. We needed to replace the old shower cartridge in the wall. the tech carefully removed the sheet rock replaced the new cartridge, shut of and shower head. He also installed a access door in case we ever need to access it again. We were very pleased with the service and the knowledge of the tech. i would recommend they for any plumbing issues.
Clayton Brown
2 years ago
Justin with Queen City Plumbing sent his team out to our home and did an absolute amazing job on our bathroom remodel. Words cannot describe the beauty, see their Facebook page for photos. Very professional, clean, and helpful on everything. If there was a 10 star button I would hit it twice. GREAT JOB Queen City Plumbing and thank you!
Justin was great - professional, on time, clean, and finished the job in under an hour. Arrived early (called to confirm beforehand) and was very helpful. Highly recommend.
Elizabeth Breedlove
5 years ago
We've had work done by Queen City Plumbing twice and had a great experience both times. A year and a half ago they replaced all the plumbing under our (very old) house and out to the street, and just this week they replaced our hot water heater. They work hard to keep things as affordable as possible, and all the employees they've sent to our house have been very professional. They explain what they are doing and why it costs what it does (plumbing is never cheap). We did have a few issues with scheduling this time, but they came out and did a temporary fix on our hot water heater until they could schedule a time to actually replace it. They were very willing to work around my work schedule and come to my house when it was most convenient for me. Overall, we've been very impressed and will definitely use them again if we have any other plumbing issues.
Kim Hairston Cross
8 years ago
Justin and his team are absolutely fantastic. The customer service is the best, they are honest with their assessments of what's going on and do not try to get over on their customers. I really believe they value our business because they not only do fantastic work but are people-oriented folks. The communication between them, the restoration folks, and our insurance company was great as well. I can't say enough about Queen City Plumbing.....we're customers for life.
I have used Queen City Plumbing numerous times over the years. From the Owner to the dispatch to the technicians in field, they are Top Notch. Handled all my questions and concerns right away and set me at ease. I would recommend this Company to any and everyone
Katelyn Strickland
5 years ago
My fiance and I just purchased a house in January and our sink in our master was extremely clogged. We were able to get by for awhile with some Draino (and even tried a baking soda home remedy), but ultimately, we knew we would have to hire a professional to come out and fix it.We hired Queen City Plumbing based on the great Google reviews and reputation. Jeff was the worker who came to fix our clog. He was extremely friendly and helpful in explaining the clog & how he was going to fix it. Very quick too! I would highly recommend them to anyone.
Karen Burdick
5 years ago
Tore did a wonderful job fixing our line for our ice maker. He was on time, called before he came to let me know he was on the way. We called for a different reason but, while he was here, we had him fix this issue. He was very helpful with questions I had about other plumbing issues. Very knowledgeable.
Fernando arrived on time and was very professional. He answered all my questions in a clear manner and gave me all available options before letting me decide how to proceed. His service was also performed efficiently. I would recommend him.
Thomas Graham
5 months ago
Came the same day when we called at 4 pm. Fixed the problem. Great service.
They were very professional and listened to what we wanted done. Very efficient and cleaned up after the repairs were completed. Would highly recommend this to everyone. Thank you Justin for the reasonable pricing and Paul for getting the job done quickly.
We have used Queen City Plumbing several times over the past year and have been extremely satisfied with their quality of work and materials, pricing, and level of service provided. The owner Justin won us over as customers when he was able to fix a leaking shower drain that another local plumber had been out twice to repair. Since then Queen City Plumbing has addressed a few plumbing emergencies for us and installed various upgrades to our aging builder grade equipment. Friendly, honest, very easy to work with, and they warranty their work. Highly recommended!
Whitney Mulwee
a year ago
Nas was prompt and quickly found that there was no leak, rather a simple clip replacement. Not pushy and not trying to oversell. He was professional and left the space spotless.
shelby schulte
7 years ago
Justin, the owner, came out last minute on a Saturday for an emergency. He brought the restoration company out for us as well. He spent the entire day digging out the front yard for us to do our repair so we didn't have to wait for an excavator. He was so great and helpful. We would suggest him to anyone and everyone! So thankful.
I've worked with Queen City Plumbing on six occasions for a variety of plumbing issues, including simple leaks, a burst pipe that caused water damage inside a wall, a water heater replacement, and extensive issues with the main water line to the home.In every single instance, Queen City did high quality work at a more-than-fair price. They arrived on time and made sure we understood the issues and what would be required to fix them. On several occasions they went out of their way, working long, late hours when they didn't have to, and sourcing hard-to-find parts to ensure the issues were fixed that day.As a home owner, there's nothing more frustrating than trying to find a reliable company to fix a problem at a fair price. In my experience, Queen City Plumbing does all of that and more. I wish I had a company like them for every issue I have as a home owner. I highly recommend them.
thomas witner
5 months ago
Donald was prompt and very professional. The work he did was excellent
Excellent service. Cory diagnosed our problem with water taking too long to heat throughout the home and gave us several options to correct it. We went with his recommendation and it works great now. Very professional, prompt, and knowledgeable. Well Done!!!
Nas and his colleague were awesome and informative. The office folks were also very helpful and professional. Thank you guys!
Beware! Horrific customer service! I had them scheduled to install a new sink/faucet. They arrived and left/said they would be back and never returned. Called them twice and the OWNER said he was not coming back out to finish the job. Meanwhile, we’ve been without water for 2 days now and have to find another plumber to come over ASAP. Do yourself a favor, save your money and give it someone professional. They deserve to be reported to the BBB
Marilyn Farrand
a year ago
Did a thorough check to check that we did not have a water leak. Seemed honest as they verified we did not have an issue and did not charge us for unnecessary fixes. Would definitely use again!
I contacted Queen City Plumbing to have the exterior Rinnai Tankless Water Heater flushed. Paul Glover performed a thorough flushing of the unit, including running the pump for 45 minutes so the descaling solution could remove the buildup. He went above and beyond by also doing the following:1) Cleaning the inside of the exterior tankless unit2) Moving the system module from the crawlspace to the interior of the house. It is my understanding with this being away from the crawlspace draft and moisture that it will be beneficial in the life span of the module.3) He notice the installation of the by-pass had been done incorrectly and was impacting the flow of hot water. It had been taking several minutes for the hot water to be felt, thus wasting a lot of water. With his correcting the by-pass, the hot water is now flowing quickly throughout the house.I appreciate Paul's knowledge, work ethic and explanation to me of what he was doing.Thank you Paul! I give you 10+ stars!!!
Jeff Heavner from Queen City Plumbing was my plumber, was on time, professional, answered all our questions, and showed us what was actually wrong. Appreciate his advice, quality work, and would recommend him highly!
Excellent team work.Fernando and his team vinton, Rodney and HaydenInstalled a tankless water heater swiftly in a day and very trustworthy , clean and I highly recommend them for any plumbing work
Mitchell Darden
a year ago
Justin was great. He was professional and kept me informed of my options and project progress. We are looking forward to having him help us in another area.
alfred jackson
6 years ago
Great Great plumbers!!!I have used Queen City Plumbing for my house and my business and they are beyond outstanding! Knowledgeable people with great customer service. I love that they will give you an honest opinion of what every issue is going on and then give great options to fix it. I would highly recommend them for any issue and I will continue to use them whenever I have a need or question .
Fernando Barraza, ran an ice maker line that had to be connected to a main water line. He was very professional. explained everything and made sure everything was working properly before he left. Highly recomend him for your plumbing projects.
The repair men were knowledgeable and courteous. The company honored the warranty that came with the water heater that they had installed two years earlier.
They were great! Jason Charles worked on our well..... LONG COLD hours.!! He really persisted in getting the job done! I felt they really cared and were very professional. Thank you!!!
Amanda McClusky
a year ago
Parker & Paul are such a great guys & always provide quality work! They always answer the phone & get us scheduled within a short amount of time. If there's an issue, they work until the problem is solved. Great company!!
He arrived within an hour of being called. The problem was much worse then we thought, but he was finished quickly with the repairs. We will definitely share with our friends and neighbors. Josh was the technician.Renee Earle
William Hampton
5 years ago
We had Justin and his team install a tankless water heater to our salon this week and they were great. They were able to work with our schedule and their work was great. They were very professional and they cleaned up everything immediately. I would recommend them to anyone wanting great service and professionalism.
Great service. I called in and explained the issue and they were able to diagnose it over the phone. Corey did a great job replacing our garbage disposal and explained how to troubleshoot and maintain the system in the future. I will use them again when it comes time to replace our water heater.
Norman Robertson
2 years ago
Queen City Plumbing, owned and operated by Justin McFalls, are hands down the best in the business. They have always exceeded our expectations and make sure to deliver superior service whether its kitchen/bathroom renovations, or tankless water heaters, or plumbing fixture upgrades or just a service call – they never disappoint or overcharge! Don’t get ripped off by others like Morris Jenkins or Benjamin Franklin plumbers (been there done that) you’ll be disappointed by their standard of work and pay way too much for their services. As a Charlotte resident for many years, and a picky customer, I put a high premium on excellence which is what you get when you call Queen City Plumbing. Probably the highest compliment I can give Queen City Plumbing, Justin and his team is their 100 percent integrity. Our go to guy is senior technician, Paul Glover, he is amazing and top notch on everything he does including Rinnai Tankless heaters. Just ask him a question about a plumbing issue you have and you’ll be blown away by his knowledge and skills. Paul is worthy of way more than 5 stars!
Bryan Cumberledge, RN, OCN
4 years ago
Our Technician Cory McCrae sent a message when he was on his way & was right on time. He was polite, respectful, and explained thoroughly everything he was going to do for us. When he finished, he reviewed what he had done and left without a trace of his being here. He even took time to love on our Golden Retriever Dakota a little, as Dakota liked him very much! We liked him too...very impressed with our first experience with Queen City!
Jessica Spanel
9 years ago
My water heater started having problems - after taking a few cold showers - I called Queen City Plumbing to come out and take a look. I couldn't have asked for a better repair service. They scheduled an appointment as soon as possible, and showed up on time as promised. After diagnosing the problem, the technician clearly explained what was going on and presented me with all my possible solutions, leaving the decision solely up to me with a recommendation as to what he would do - no pressure. After we decided on what to do the technician had it fixed in no time. They were very knowledgeable, quick, very clean and I felt very comfortable having them in my home. From cold showers to more hot water than I could imagine, I could not be more pleased with my results from Queen City Plumbing, I would highly recommend them to anyone looking for plumbing repair.
Fernando did a great job installing the new toilet. He was quick, clean and professional...You can tell he takes pride in his work.
Dean Edwards
10 months ago
We smelled natural gas near our water heater. The plumber arrived within 2hrs of our call and found that the original installation used the wrong gas fitting.
Ashland Salters
3 years ago
I had to have a major plumbing job done to my house on Feb. 11th. The day of the job, they were late and did not have all of their equipment needed to complete the job or even get started. They had to wait, because they rent the equipment needed for the job from another company. I made my appointment almost 2 weeks in advance and they still came not prepared. During the job they took two very long breaks, not lunch breaks. The reason for both breaks, was their equipment broke or they did not have what they needed. The person over the two guys left and did not come back for almost two hours. The two guys were not competent at all. I was told that all of my furniture in the rooms they were working in would be covered, that was a lie. In my office, nothing was covered. There was dust everywhere, all on my desk, shelves, printer, and office chair. Then I go into my dinning room, and dust is all over my table, chairs, and other furniture I moved out of the office. They also pulled up the padding in the living room and my office from under the carpet and it was not replaced. They informed me, they were going to clean up after they were finished, that did not happen. They left the door to my office hanging off the hinges and was not put back on correctly. They left the window open in the office making my house alarm go off. I was also told that after they cut into the concrete slab they were going to fill it back with concrete and smooth it out, that did not happen. When walking through the living room I fell and twisted my ankle because I walked into a deep dip that was not filled in. I texted the person in charge of the job everything I listed above. He tried to fix some of the problems but I should not have to contact the company to inform that I was not happy with the job before anyone came out. This company was highly recommended to me. My experience was not good at all with this company and I would not recommend them to anyone.
It's not what Queen City Plumbing did, it's what they didn't do that makes them the best in town. We had Morris Jenkins come out and quote us $9,000 for a total pipe replacement so we called Queen City Plumbing for a second opinion. Turns out it wasn't a plumbing issue at all, we just had a dead opossum in our crawl space. Morris Jenkins was going to rip us off. Justin with Queen City Plumbing was very kind and professional, and they didn't charge us a penny.
Tore came out to look at the drain problem. He is very professional. Explained the entire process. Tore also spoke with someone at public works detailing the main drain issue. I really appreciated that. Thank you Tore.Brianna is very pleasant on the phone. It certainly helps out during the initial phone call.Queen City Plumbing has responded very quickly to my plumbing issue.
Alys Kuchenbrod
5 years ago
As a commercial property manager, I have used Queen City Plumbing to repair several exterior main water line leaks over the past two years. Jerry McFalls and all of the employees have been very professional and great to work with. They provide written estimates and complete jobs within a timely manner. They provide some of the best customer service I have experienced in Charlotte and I highly recommend them to other commercial property owners and managers!
Andrew Ordemann
8 years ago
We just had new laminate floors installed and needed help re-installing our toilet and sink. Through a friend recommendation we called Queen City Plumbing. It could not have been better! Justin was great. Very professional, nice, and conversational! Not being handy at all, we will definitely keep their number for any future plumbing needs.
Tore was terrific. He came in to assist when we had a whole house humidifier installed. While he was here he saw we did not have a shut off valve to the water in the basement so he installed one and showed my husband where it was located. He said if we ever had an emergency in the basement we would have had to come upstairs and run outside and by then we would have a real problem! He didn't have to do that but he clearly cares about his customers and his job! Very professional and neat too! Thank you Queen City Plumbing and Tore!!!
I have use this company for both HVAC and plumbing and they continue to deliver results; specifically Paul Glover was professional, did a thorough job, and explained everything while being extremely courteous. Thanks!!!
Chris Gardner
8 years ago
I have had the pleasure of having Queen City Plumbing come to my home on a number of occasions from fixing a clogged kitchen sink, to leaking water in the basement, and most recently water from my bathroom was leaking in my kitchenette/basement area. Each time I called on them they were professional, detail oriented, and courteous. In addition, they are always on time with their appointments, strive to save us money, and always do a through job. I would recommend them to anyone.
Catalina Rodriguez
a year ago
Great service! Nas and Dekota were helpful, efficient and very professional. We will definitely use Queen City Plumbing again.
Saundra Evans
3 years ago
Thank you Jeff and Todd for a job welll done. Jeff came out on a Monday to assess the problem. He explained everything in detail and said work would begin Tuesday morning. Site enough Todd showed up. He was such a delight to talk to. He made additional suggestions and waited for Jeff to discuss. These men and Todd’s son was very pleasant and professional, explained in detail the process. Job was completed in a timely manner. I highly recommend ..
Jim came to take a look at what I thought was a leak. After a thorough inspection, including crawling thru a dirty attic, he determined that it was a much less complicated problem. Appreciated the thorough inspection and the outcome helped me fix the issues much more cost effectively than anticipated. Thanks!
Great work! professional. Donald did a great job and quick
Nas came out and fixed a rather unruly plumbing issue that someone else couldn't.
I had an amazing experience with your plumber Fernando he replaced pipes, repaired, and fixed the hot water temperature in my shower. Thank you so much and I will continue to do business with Queen City Plumbing.
Thank you so much for taking care of some plumbing issues I have put off for far too long! What a great client experience - Paul was super helpful and friendly!! I'd give 10 stars if I could (: Will def be using this company for future needs!
Jeff H. provided excellent and efficient service, and is a great guy. The whole process, from scheduling to completion, was streamlined and professional. I highly recommend Queen City Plumbing for any plumbing needs
Pepe Porrata
4 months ago
Great work by George on my water heater. He was very professional.
Our tech Cory was prompt, courteous, professional, and knowledgeable. He was very patient and answered many questions we had. We have used Queen City in the past, and will continue to use them. We definitely recommend this company for any plumbing jobs, small or large.
Hendrick Lexus Northlake
7 years ago
Excellent, Excellent, Excellent!!! With so much competition out there it seems the customer service has actually dropped! Not from Queen City Plumbing! From the call to Jeremy to arrange the work the very next day to the continued communication from Justin and Jerry. We have found our new plumbing company! These guys are professional, affordable, and more than anything understand what Great customer service means. Thank you guys for all you did and you better believe we will be referring you in ALL plumbing situations!! My husband is very thankful since he was out of town. You all took great care of us in a stressful situation.
I have used a number of contractors and trades over the last few months while renovating two bathrooms. While it wasn't a large job, Jeff from Queen City Plumbing did a great job. I contacted the company for two items and they were punctual, courteous, and went above and beyond. I would definitely use them again. Happy to find a company that does things the right way.
Queen City Plumbing proved to be an excellent choice for helping us with our plumbing emergency. We experienced a blockage in our main sewer line, which caused a backup in all our indoor plumbing. We were unable to use the toilets or showers. After failed attempts to find a plumber through our home warranty company, we decided to go with Queen City Plumbing. Reading through their reviews and knowing they were a local company, we figured it was our best bet. They were able to come within hours of our call for help, provided excellent service throughout the whole ordeal. They explained the problem, told us what needed to be done, and how much it would cost. The whole crew that came to help were very professional, courteous, and we would definitely call them for any future plumbing needs.
Jessica Smith
2 years ago
Very quick response time. Fernando was awesome and took the time to explain everything to this first time home buyer, took before and after pics, and gave me quotes for future projects. Highly recommend!!
Queen City Plumbing resolved a block in the line from my home to the main line as well as fixed some lingering issues from a previous (not as qualified) contractor. They were honest and knowledgeable. Highly recommended.
From start to finish Rodney and Hayden were excellent! They arrived early…a plus for us. Went over their work with us showing pictures. Would definitely recommend them!
We called Queen City Plumbing for the annual maintenance of our water heater. Cory McCrae was the technician who came out. Did awesome work and explained everything to us in detail. Did a complimentary check of the plumbing in the house and advised us on the benefits of a tankless water heater and a water filtration system. Great workmanship. We have used Queen City Plumbing before and will continue to call them in future as well.
Paul. Was excellentHe had to clean up a bad installation from a plumbing company in Mint Hill he was vey professional was on time. Explained every thing he foundHe was very pleasant and down to earthI would highly recommend this companyTheir prices were very fair and all work done in a timely manner
bill broders bbroders
3 years ago
Paul Glover was excellent. He went above and beyond to resolve a very challenging faucet installation and had a great attitude throughout the
process. He was a pleasure to have in our home.
David Srulevitch
a year ago
I was extremely satisfied with their incredible service, professionalism, and knowledge. They went beyond my expectations and made sure I understood everything. I was very impressed and would absolutely recommend their service without any hesitation. Paul was great.
MarySue Manor
2 years ago
Vinton and Rodney did a terrific job for us! We had an exceptionally large water bill indicating we had a serious leak somewhere in our system. Vinton and Rodney identified the leak as occurring in our irrigation system and fixed a leaking fill valve in one of our toilets. When I need a plumber again, I plan to call Queen City!
Chris Tropeano
a year ago
Fernando was professional, helpful, very clean, and very nice, and fixed the drain clog quickly. The pricing seemed a touch high, but they did a good job.
Yanet Cisneros
8 years ago
I used Queen City Plumbing for the first time earlier this week. Needless to say, I will not use any other plumbing company for any of my family's plumbing needs. I live about 1 and 1/2 hours from the Charlotte area and was having major issues with our water heater. I called several local plumbing companies and they either did not return my call, were very unprofessional over the phone or wanted to charge a ridiculous amount of money. A mutual friend recommended Queen City Plumbing and I thought, it may be too far of a drive for them, but at that point I was in dire need and still gave it a try. That may have been one of the best decisions I have ever made! Queen City Plumbing was extremely knowledgeable, professional, courteous and provided my family with exceptional work at a VERY reasonable price. They were quick to respond and met all of our needs. Thank you Queen City Plumbing for being a wonderful company whose mission is to help people and for taking great care of ALL of your customers regardless of the distance you have to travel.
April Outland
5 years ago
Recently, I had an water leaks from my washer faucet.This would make the 3rd plumbing issue I’d had to encountered within 6 month period. When Tore came out from Queen City Plumbing to help me. He not only fix my problem but helped lift my spirits by having positive attitude and a little sense of humor. Thanks for your customers service!
Chelsea Collins
3 months ago
Marvin was quick, nice, professional! Answered all my questions.
Vontina Williams
5 years ago
Jeff has Awesome customer service for many reasons. He explained everything he was doing. I could tell he is passionate about this job. He didn’t have the part needed to finish the job. He put in for it and promised to return the next day. That’s exactly what he did. Definitely a great asset to this company, and will be the reason I’ll refer friends.Thanks again Jeff ?
Had Jeff from Queen City plumbing come out to quote for a job. He was extremely professional and friendly and tried to find the best option for the job.
I would highly recommend Jeff and QCP for you plumbing and heating needs.
Donald was excellent, fabulous job & cleaned up professionally. Highly recommend.
Late 2018 we had an major issue with our Rinnai tankless which was installed about a year earlier in 2017. It was winter and we had no hot water because the tankless kept throwing error code 11 and 12s. It would not stay on to provide hot water for any usable length of time. We called Queen City Plumbing and they sent Cory. Cory was extremely knowledgeable about the Rinnais and worked with Rinnai to get it working again. It took several visits but he was able to work with Rinnai support and methodically worked through the problem. After the replacement of several parts, it turned out that the the problem was due to a faulty manifold. It got replaced and the problem went away. We were very happy with Cory's friendly attitude and his persistence to resolve the issue. Queen City Plumbing was very good at trying to schedule us in to try to fix the problem as soon as possible and coordinating with Rinnai for replacement parts. They also followed up with us to make sure that the issue had been resolved. Cory also personally followed up as well. Nowadays, not many vendors will do that . So far, things are back to normal. As far as pricing goes, they are not the most expensive but also not the cheapest, but they are competent and have good customer service. Hopefully we won't need to call Queen City Plumbing again for the tankless for a while, but if we do we will be requesting Cory.
Justin completed the job to our satisfaction in a professional manner. We are very pleased with his work and would definitely recommend using their services.
Jeremy Allison
8 years ago
Was having drain issues with are two tubs. I called these guys cause I saw they had so many good reviews on Google.They came out to the house the next day and gave me free advice that could possibly help with drain issues. I used there advice and still had some issues with one of the tubs. I called them back and had them come out with professional tools and take care of it.The price was very reasonable and the work was great! These guys were willing to give me free advice in hopes I could fix issue myself! Then came out to did a outstanding job on the one drain I couldn't fix myself.Do yourself a favor and call these guys with any plumbing issues you may have! They're awesome!
Carlos Calzadilla
3 years ago
Queen City Plumbing does quality work. They have the most professional team we have ever worked with. They are responsive and always on time. We couldn't have been happier with Queen City Plumbing! Thank you Justin.
Sandy Ferrara
4 years ago
Not reliable at all. I had an appointment booked several days ahead for window of 3:30-5. At 4:00 I reached out as I had not heard from anyone. Was told it was still on schedule but plumber was on another job and would call me. As it approached 6:00 I called again, spoke to wife of owner said they work late and was still going to happen that she would call plumber then call me back. 7:30 received call from plumber stating not gonna happen and for me to call and reschedule. Called this morning and was told they were all booked. This sets the timing on my project completely off due to their inability to effectively run a schedule. I get things happen but several times told it was still happening and I would be called back and wasn’t and then to make no effort to get it handled today really shows what kind of company they are. I advised that I guess they don’t want my business and now I have lost a weeks of time and have to start over with the other guys that I should have used in the first place. Unless you can wait and wait I do not recommend!
I used queen city plumbing to replace water lines and install a tank-less water heater. I was referred to them by my realtor. I recently purchased a foreclosure and to say it needed plumbing work was an understatement. When Justin came to my house and introduced himself to me as the owner of the company I was taken aback by how young he was. But he did everything he promised and more. He had 3 trucks and some digging machine there first thing in the morning and they replaced all waterlines from the street and put in a tank-less water heater all completed by the end of the day. They were professional, honest, upfront, affordable, neat and efficient. I would recommend them to anyone and am using them again myself. They are currently remodeling my bathroom and I will post again when its done. So far I am extremely pleased with all of their work.
Claudia Carpenter
4 years ago
I am a widow and I first called Roto Rooter. The guy tried to take advantage of me financially. Extremely bad. I later called Queen City Plumbing and they sent a very nice plumber by the name of Cory McCree. This gentleman was punctual and very honest. I really appreciate that not all people are dishonest. He fixed the problem at a very reasonable rate and was very courteous. Company’s need to appreciate employees like Cory because that is what generates repeat customers. Thank you very much.
We would like to thank Fernando to fix the leakage. He goes above and beyond for the service work that he does.very dedicated and hardworking. Happy with the fix . Thank you and appreciate your help and service.
courtney weitkamp
5 years ago
Amazing company! Always there when we need them to come out. Great communication and employees. Chris came out the next day and explained everything I needed to know and was extremely patient. We've used this company for both our house in uptown and our house in South Park and wouldn't recommend using any other company. 5 stars.
angela lovejoy
6 months ago
Donald and Comorey were awesome. Very professional, thorough yet quick.
Queen City served us well. Our company had a large, commercial job of entirely replacing the sewer line. Justin made sure it was done quickly, properly and that everything was cleaned up right. His crew worked over the weekend to make sure the job was completed on time. We'll call them again with any plumbing needs.
Amber Nickell
5 years ago
Queen City plumbing put in three toilets for us at a very decent price. A few months later the toilet started to leak around the base so I called them. They came out and quoted us $150 to pull the toilet to see what was wrong. The guy was pulled the toilet and came downstairs and said you don’t owe us anything. The toilet didn’t connect to the seal completely so when we plunged it that is why the water came out but worked fine up until that point. Long story short the guy was 100% honest even though we had agreed to pay the $150 in advance. Great prices, honest people, speedy work.... will use them again if needed. You guys are great!!
Had a leak underneath the kitchen sink...Was aware we needed a new garbage disposal...so naturally a great time to replace which we did....The tech was very nice...and seemed knowledgeable so when he replaced the disposal and said that was the source of the leak....it seemed plausible...however the leak persisted and I had a friendInspect the leak and quickly found it was coming from the faucet which he quickly repaired....I called Queen City and was told it was probably a second leak Really? Our new disposal was in the $600. range......But the most troubling aspect of the entire process was my name and # was given to a disaster cleanup company who aggressively tried to book me for an inspection....for a simple faucet leak....This is the world we live in....
Recently our home flooded from our upstairs washing machine. There was a huge amount of damage and we called Justin at Queen City Plumbing to help with the repairs. After he repaired the pipes upstairs he connected us with a restoration company to replace the dry wall and carpeting. There was a ton of work to be done and after it was completed we discovered we needed a new hot water heater. I called Justin again and he came out that day to take a look at our unit to determine if we did in fact need to replace our (10 year old) unit. The next week the water heater was replaced. I was very impressed with the quick turn around and professional service from Queen City Plumbing. I always recommend these guys to my closest friends and family every time.
Paul, AKA Squirrel, was amazing! He was knowledgeable, experienced, and went above and beyond to install dual faucets in my bathroom. Plus, he will work on IKEA sinks (it was hard to find a Charlotte plumber who would). I will only use QCP for any future projects! 5 stars!
Queen City Plumbing was quick to respond to our call. The customer service was outstanding. He was quick to diagnose the problem and had it fixed in no time! Queen City Plumbing is very reliable, affordable, profressional and I would not hesitate to use them again.
Rakesh Mahtani
5 years ago
Tore was really helpful and knowledgeable on what he was working on and did the work in professionally and timely matter. He happened to do the work at both of my homes and went above and beyond each time! I would recommend Queen City Plumbing to anyone out there that is having issues.
We had a water heater go out in our attic, it caused a lot of damage to our sheetrock and floors. We called several plumbers in the area but the team at Queen City Plumbing was very accommodating and helpful. They came out right away and gave us price upfront before they ever started the work, we had a budget in mind that we were expecting to pay going off of what some other people had paid for a similar job, they came in under price and gave us a 9 year warranty on the heater.The technican worked very fast and had us back up and running within a couple hours
David Simpson
4 years ago
We at Tease Salon just wanted to take a minute to thank Harry for the great job he did for us.As a high-volume salon with TWO of our THREE sinks compromised/leaking he went above and beyond to have us back in action without having to miss any work or reschedule any clients.I am sure he worked well past quitting time Thursday night.He was patient, polite and efficient.Thank you again Harry for helping out us stylists at Tease Salon!!
Paul Glover was efficient in fixing our plumbing mess. He helped educate us on the problem and worked very quickly! Will definitely be calling him back if needed . ☺He saved the day!
Justin, Brian, and Paul did a great job replacing the Durapex pipes in my townhouse. They went above and beyond to minimize the amount of drywall that needed to be removed, and to protect the belongings within the unit. I recommend that you give them a call today for any plumbing need that you have!
I 'm not one to do reviews often unless I'm getting a discount, the service was amazing or the experience wasn't exactly pleasant. So nine months ago I called Queen City plumbing and they sent out a technician, the technician told me that I needed my hot water heater replaced. The faucet in my guest bathroom in the tub was also leaking he told me I needed a part for it. While there the technician broke my hot water heater so badly that he had to leave to go to Lowes to get parts to fix it and make it work. I decided to get the hot water heater replaced because it was old, also because he broke it some more and it needed to be replaced so I figured I'd go ahead and get fix the faucet also.Come to find out they fired that guy. Another technician came to my house to put in the hot water heater but then another person came to assist with getting the hot water heater into the attic and to be paid. He offered to give me a $30 discount if I did a good Google review so I did but guess what the part that I needed cost $30....okay! While the first technician was there he told me that a water stain that was in the kitchen was from the AC unit so I never thought to have the tech that came after him look at it. Before the tech that replaced my hot water heater left he told me that I did not even need the part and I needed a nozzle so I still had to go spend more money to buy the nozzle all because the first guy told me wrong.Justin did come out again to check the water stains around my water heater when I called expressing concern about it. He said it was dry up there in the attic and that everything was good. I recently had an AC guy out and he went up in the attic and he told me that the water stain in the kitchen is from pipes or something like that and that I should call a plumber so I called and asked Justin about it and he said after X number of years in plumbing he's never seen any kind of you leaks in the kitchen and maybe It's the roof. So long story short the plumber tells me call the air conditioning/heating guy, the air conditioning heating guy, tells me to call the plumber, the plumber tells me to call the roofer! Please call somebody for a second opinion before you use Queen City Plumbing. These reviews are paid for with discounts that may or may not benefit the consumer.$1100 I still have leaks.
Stephanie Luck
5 years ago
Cory with Queen City Plumbing showed up on schedule and dressed professionally. He was able to confirm the issue we were having and make the repair in a timely manner. What pushed the visit over the top for me was Cory's desire to make sure we were happy before he left., even making sure the dog got some pets before he left.
RunwiththePack83
5 years ago
We had a mess of a situation with the pipes in an old house, which required a full re-piping. I was very apprehensive about such a project being necessary, but I had an extremely pleasant experience with Queen City Plumbing. Both Chris and Jeff were invaluable in making such a project as smooth and pain free as possible given the situation. Both Chris and Jeff kept me up-to-date at all times, were very personable to work with (many people avoid talking to you except for when it is absolutely necessary) and they made us feel like we were the only plumbing job they had on their docket. I cannot praise Chris and Jeff enough and the same goes for QCP. If we need future plumbing work, I will not hesitate to contact QCP. Highly recommended!
Justin, Jeremy, and Alan were at our house over 2 days and communicated effectively and were very responsive and professional. This was the first time we have used them since our regular plumber was out of town and we had a very favorable experience.. Justin even crawled under the house to inspect a potential leak in pin from knee surgery
Great company. Replaced water heater, reset commode, and installed new water pressure regulator. Tore arrived promptly, assessed the situation, and then he and two others did the work. Tore was very nice to work with and was very efficient. Water heater was under warranty and they handled getting the new one. I highly recommend Tore and this company.
Three months ago i have the service tech come and give me a quote for the commercial job of renovation. He really wanted to do the job so bad i gave it to them. As part of the process I entered company info with county showing Queen City Plumbing will be doing work at this location & to pull permit. Later after 1 month i called to get there license & insurance info to keep on the file as required by most insurance companies. That time Justin refused to do the work bcoz he had other big job he was focused and left me & my work stranded after I explained my situation but didn’t cared. Now when finally county approved everything i gave company second chance to do the work otherwise I will have to fill the application again costing me, which they rejected rudely leaving my work & project hanging. Company acted very unprofessionally & rudely to me. I am biting the bullet and taking the hit of redoing the application. When I told that I will write the review I got a rude call & threaten by text message. I think people need to know what has happened to me it’s a review & I will never ever do business with them or recommend to anybody. As life keeps moving I have moved on with it to. Thanks
Corey was knowledgeable in helping us assess our tank and tankless options after our prior heater ruptured and flooded the basement. He then worked with the county inspectors, electric company and gas company to implement and install a turn-key solution in a fast turnaround. He made himself available on cell after hours as well. I would highly recommended Corey and Queen City Plumbing.
Johnathan Rohde
7 years ago
The best experience that I have ever had with a plumbing company. They were very straight forward with pricing and installation dates. They weren't like some of the other guys I have dealt with, where the price steadily went up as they got further into the project. As a multi property owner and an expert in bad plumbing experiences, I can tell you that these guys know what they are doing and are super professional. So far I have had a tankless heater installed, a clogged drain snaked, and a new vanity with sink put in. Just like I tell my friends, if you are looking for a plumber that you can trust, call these guys.
Paul, Mike & Dakota were knowledgeable and professional.
Scott Shafran
10 months ago
Very thorough service. Efficient scheduling and arrived on time. Technician had good ideas to enhance the overall project outcome!
Susan Thornton
a year ago
Excellent service installing a new faucet (shower valves) in bathtub that is over 30 years old. Vinton was friendly and professional and explained everything well.
Deborah Bryant
a year ago
This was my first experience with this company, and they will now be my go-to team. I tried them out of frustration with others, and tech Jeff Heavner's knowledge and professionalism has won me over. He took pics of problem and explained options, prevention, and I would definitely reccomend!
Paul came out for annual service on our Rinnai tankless system. He also helped get the Rinnai App allowing scheduling of recirculation to actually work! He also checked on the system and water pressure. Went above expectations. :-)
Kelsey Mendez
4 years ago
Queen City is my go to plumber ALWAYS! My locations specifically request Justin and his crew. Queen City is timely, professional and always willing to offer an alternate solution to solve the bigger problem. Briana and Parker in the office complete invoicing quickly and offer immediate scheduling updates. You cannot go wrong with these guys!
Chris Jackson
5 years ago
This is the second time we have used Queen City Plumbing, and we are very pleased with their service. The first time was in January and we had a burst pipe. Corey came very late at night, and capped the offending pipe. The second time was today and Corey came to put in a rough in for a laundry sink. We will be putting in the faucet and sink ourselves. Corey put in the drain and the hot and cold water pipes. Showed us how to finish it off using a studer vent. Very nice to work with and VERY helpful.
Very prompt and Fernando and Diego were very professional and explained their services that a layman can understand!
Sean Stevenson
7 years ago
Had a slow leak coming from a pipe in my downstairs bathroom which I was concerned about. I am still new to the area so I wasn't sure who to contact but am very happy I did contact Queen City Plumbing. Justin came out to my house and did a great job in a very timely matter. Will absolutely call QCP back for any future plumbing needs and would recommend them if you need something done. Thank you, Justin!
William Richardson
a year ago
The associate doing the work at my home explain and went into great detail about the work that was being done. Fernando Barraza did a great job and I'm very pleased with it
Never in a million years would I ever write a review about a company but when you call a number because someone told you to look them up and they turn out to be AWESOME. You have to give credit were credit is do.I would definitely recommend this company to anyone, and will definitely be using them for any future plumbing problems we may have!Thank you for your great work, from the lady that set up my appointment, to the technician that came to the house in a timely fashion not only removed his boots but walked me through my my opinions. I can't speak enough praise of Queen City Plumbing!!!#youGUYSrock
I'm annoyed. I had an appt from 8am-11am today. Took time off work to be home. Was called and kindly asked if I could move my appt due to an emergency. I decided that was fine and took the rest of the day off work. I was assured they would take care of me. The gentleman arrived (after the end of my new appt timeframe) and was very friendly, however, after no more than a minute he informed me that he couldn't fix what we needed. He said he was going to step outside and see if they needed to charge me a fee for coming out. I assumed after being so accommodating with my day that I would not be charged for the 1 minute appt. WRONG. They charged me $41.83 to simply walk in the door of my home and walk out. Not only did you not get a repeat customer, I will never recommend this company to anyone. I am beyond annoyed at this experience.UPDATE: while I appreciate your reply, my check was still cashed, and I literally got nothing from you. I’d like to know what information you received from the plumber that ran the call that makes you think it warranted a $41.83 fee from me.
April Morrissett
a year ago
Jeff H. was prompt and professional. He kept me updated on the diagnosis and laid out the options and his recommendation and associated time/cost clearly. Happy with the results!
At midnight on a Thursday night, our water completely shut off. We live way out in the country and knew that no company would come out to repair our well at this time of night without charging us crazy amounts of money. My first thought was to call Queen City Plumbing because my mom has used them several times and they are always top of the line. Justin came out within an hour of receiving my call. He repaired it within minutes and we had water to shower the next day! I'm blown away by the quality of this company's work and the professionalism of their experienced plumbers. I will be using Queen City Plumbing for our my plumbing needs, and you should too!
Barbara Whitesides
2 years ago
Paul Glover from Queen City Plumbing did an excellent job repairing my leaky toilet, stopped up bathroom sink, and tightening my kitchen faucet. I have had two plumbers work on the kitchen faucet. Paul found the mistake the plumber made when installing the faucet. I will be using them again to do any future repairs to my home’s plumbing.
Anthony Thomas
9 years ago
Justin replaced my water heater, garbage disposal and a few pipes that were missing under one of my sinks. I just bought this condo and that's the work that it needed and he handled it very professionally. The price was right on point and everything. Cleaned up behind himself, took his shoes off when he came in so that he didn't track any mud. This was a great transaction.
Vinton was very professional and knowledgeable with his diagnosis. Unfortunately I felt the repair costs were not a good value, so he did not complete the repairs.
Peter Kravath
4 years ago
Corey and Caleb did an outstanding job installing new faucets in our master bath. They were completely professional, efficient, and highly competent. Corey really went the extra mile to make sure everything was how we wanted it.
I worked with Cory and Harry with a install of a Rinnai tankless water heater. Their punctuality and attention to detail exceeded my expectations. I really researched the tankless water heater technology and it comes down to two very important factors, I high quality unit and for it to be properly installed. You cannot go wrong with Queen City Plumbing. Great work and they even clean up. I have owned my home for 15 years and after installation of the tankless heater, it was by far the best shower experience. Unlimited hot water and better pressure.
Jessica McKinney
7 years ago
Queen City Plumbing did an excellent job with our plumbing issue. We just moved into a new home and found a leak in the shower. Andrew arrived, assessed the issue, gave a quote for repairs, and performed the repairs in a timely and professional manner.
Christopher English
4 years ago
Tore and Ed came out to install the new Rinnai Sensei Tankless water heater that I requested. They did a great job. Both gentlemen were very personable and answered any question I had. They made the install look very nice. I was pleased with their work.
Katie Stewart
5 years ago
I have a house chronically plagued by water issues. Every time I call QC Plumbing they are responsive. All of the plumbers we've had at the house have been helpful, through and professional. I also appreciate their ability to look back at notes from past jobs to see what work had been done previously.
Ashley Kouris
9 years ago
Timely, professional and affordable, Queen City Plumbing was very knowledgable and seemed to take great pride in their work. They made sure to go the extra mile by cleaning up after themselves and left my house better than they found it.I have now called Queen City on several occasions for multiple properties and their excellent customer service never disappoints. This has ranged from replaced sinks, toilets, water heaters (both tank and tankless), vanities, an installed dishwasher and remodeled bathroom.I will not hesitate to call Queen City Plumbing on any future needs.
Barbara Walker
a year ago
Replaced pressure valve. Vincent Moore was thorough and professional in researching the problem. We were very pleased with his positive, helpful attitude. Thank you.
Joseph Paquette
8 months ago
The technicians where on time and very professional. They completed all the work as presented in a timely manor. Highly recommend this company.
Elizabeth Harlow
5 months ago
Fantastic group of people. I couldn't be happier with their service! Thank you again! ?
BEST AROUND HANDS DOWN!!!! Tankless water heater install, Highly recommended Queen City was professional and provided quality service for our plumbing needs. Customer for life !
We use them for everything. These guys are amazing!! Getting ready to build a new home and they WILL be the ONLY plumber on my premises!! We also have several rental homes and had some major issues with a house yesterday. The tenants have a small child with disabilities and needed the plumbing fixed asap!!! Called them and they were right there first thing. Never any problems and everyone is dependable and that means a lot.
Samantha Stoddard
8 years ago
Earlier this year we had all of our toilets replaced by a subcontractor of our GC. While two of the bathrooms worked well, we continued to have a clogged toiles and backed up tub drain in the 3rd bathroom. We ended up spending $1300 in repairs to that 3rd bathroom toilet including having ceiling dry wall removed and replaced due to leaking water. When that same toilet clogged today I called a different plumber to explain the issue and he recommended Justin at Queen City Plumbing. (It's a good sign when another plumber recommends someone!). Justin came right out that same day and he even called me when he was on his way to let me know when to expect him. Not only was he extremely pleasant, but he really knew his stuff and very quickly was able to discern the issue. He snaked the drain (without removing our toilet) and even checked in our crawl space to make sure there were no issues. While down there he discovered a very heavy leak which he also repaired during the same visit. Justin was truly a pleasure a work with and I will definitely be using him again for any future plumbing needs. I would highly recommend calling Queen City Plumbing for any plumbing issues.
I had a job that Justin the owner took on in 7/15. They did a reasonable job. He had used a lockbox to access the house which stored the key.He finished the job I paid in full immediately with out inspecting. Went to the house and discovered the key was missing from the lockbox. Called him several times with no reply. Finally talked with him which he confirmed he still had the house key. Over a month later I still have not received the key. He will not return my call.Update on 9/16/15 I did receive the house key via US mail. Over two months later after the job was completed. His explanation: He had been very busy.
Bucky Simmons
2 years ago
Queen City Plumbing just installed a hot water recirculating pump at our residence and we are Very Happy people. No longer waiting minutes and wasting gallons of water for hot water. Justin Mcfall gave us the best price quote and the quickest install time. Queen City Plumbing was on time, very neat with installation, and cleaned up nicely afterwards. We highly recommend them for any plumbing repairs and certainly recommend them for a hot water recirculating pump installation.
Madeline Aron
2 years ago
QCP is now our go to plumber for all water & sewer issues. As a new customer we called with a huge problem, a broken sewer pipe with no way of locating the break. They suggested a cost effective solution, and completed it in a very timely and professional manner. The best in Charlotte!
Had a great experience. Worked with Fernando and he did a great job on a few different things. Professional, timely, clean, and generally did a great job.
We ordered a replacement to night for our seventeen year old water heater. Tore explained the process and was very knowledgeable and professional. We were very impressed. Looking forward to the installation.
I have used Queen City for several projects!! I can’t say enough about the quality of work, professionalism and their time management!!! Paul and Vincent are wonderful!!
I needed to replace a gate valve for my water shut off and my HOA insisted I hire licensed plumber for insurance reasons. I went ahead and opened the wall to gain access to the valve, bought the parts, and coordinated with the city to shut the water off. All I needed QCP to do was drain the system and replace the valve which used pex pipe (Very easy). The first day they said they could do the work between 2:00 and 5:00. At 2:45 I called them and they said they wouldn't be there till 5:00. This is after I had already scheduled the city to turn off the water and told all 93 home owners the water was going to be off between 2:00 and 5:00. I looked stupid to my HOA, neighbors, property managers, and the city water utility. The next day they argued with me for 15-20 minutes about how to drain the system and ended up refusing to do it. I had to get the guys from the city to help me out. Then QCP didn't have the fittings they needed to install a simple valve and left to get one from the store. In my opinion, a good plumbing company would stock these parts on their truck to save time. Then they insisted on using a push-to-connect fitting for a permanent valve installation that would be behind drywall. But push-to-connect style fittings are only for temporary emergency use. They stating this would be quicker. I asked multiple times for them to just use a crimp fitting and they said I just used one of these the other day. A skilled plumber could install a crimped fitting which is much more secure just as fast. They ended up cutting the pipe too much for the fitting they bought so the pipes were in a lot of tension after installed. I begged them to used the longer valve assembly I had to avoid the pipe pulling on the fitting, they did. Finally after taking 2 half days off work they spent over 35 minutes typing up my billed which they Did Not quote before doing the work. I feel it was high for the amount of work that was actually required which was only 5 minutes worth. You can see in the pictures below the original valve and the one the tried to put on with the pipe too short. In all I looked bad to a lot of people, I wasted a lot of time, I am nervous about the work done, I could have saved hundreds of dollars doing the work myself and done a better job. I see no value in hiring Queen City Plumbing.
Justin (owner) is very knowledgeable in what he does. He offers great service and customer care. Don't hesitate to use Queen City Plumbing for all your plumbing needs, you won't be disappointed.
Ken Fischer
11 months ago
They were here same day shortly after I called and got us fixed right up! Great experience and very professional.
They 2 people that were on site were very helpful and were very willing to find a solution.
Have used Justin for years - Have always experienced the best customer service at great prices! Most recently called in and scheduled for next day service call! He came as scheduled and did a great job! Highly recommend!
Vinton was on time, very professional, very courteous. He explained all of the options available along with estimates for each. Great service!
Julia Vittorio
7 months ago
Had a great experience with Queen City Plumbing this morning. Paul problem solved and found a reasonable solution for issue! Thank you
**Trustworthy****Honest****Reasonable****Guarantees work**We moved to Mint Hill and are renovating a 1936 Ranch home. Justin has spend a lot of time at our home and I have three small children - we trust him around our children and working in our home whether we are here or out of town. His prices aren't the lowest but his quality of service and guarantee of his workmanship is worth every penny. We refer him to everyone we know and think he is the best plumber in Charlotte and the surrounding area.
Start to finish this was the absolute BEST experience of my life. The staff are professional and just incredible. They made a very stressful need for a new hot water heater into a really nice experience. Thank you so much to the entire team.
Krista Montalvo
a year ago
Jeff was timely, communicative and extremely helpful. He fixed our issue quickly and made great suggestions for future improvements. Highly recommend!
Paul and Caleb arrived on schedule and quickly diagnosed and repaired an issue I had with a damaged irrigation line. I wasn't sure if Queen City Plumbing handled irrigation issues like this, but I'm glad that I called them.
Once again exceeded my expectations
Great group- I would never use anyone else
Paul of QCP is very thorough and knowledgeable. He provided detailed information. He took the time to make sure the appliances I was planning to purchase would fit in the space and meet code.
I called Queen City Plumbing when I realized I had a busted pipe in my house. I called in a panic and spoke to Mike on the phone, he calmed me down quickly because he said he was sending a plumber out to my house right away, they arrived quickly, fixed my leak at a reasonable price and even referred me to a restoration company that came out as well to dry up the water. These guys are life savers!
David & Lauren Williams
4 weeks ago
Donald was on time , extremely helpful and professional!
Scott Somerville
5 years ago
Shower was making a knocking noise. Had tech come out and quote $220 to fix. Did not go with that because it sounded way to expensive. Resolved the problem with a $2 washer from Home Depot. Tech claimed he does not carry all the washers in his truck and had to charge me to go across town and get one yet we went to Home Depot down the street and found it with no problem. Tech should at least carry basic washers for shower knob. Wasted service call fee
Hamilton Merville
3 years ago
The technician, Paul, was well trained with all the various tools need to do the job. He was smart with his analysis and spot on with his execution of solving the problem. This was not an easy job by any means as with a clogged sink led to a gurgling toilet and backed up shower drain. Vent Pipe to the rescue for this work solution. Attic work on the vent pipe was the final piece of the puzzle, plunging and scraping was needed to eliminate the clogs. The scraping tool really did the trick in cleaning the pipes that allowed the water to flow.
Wallace Reed
7 months ago
They came within 5 hours of my call. Paui was knowledgeable, firendly and thorough.
Queen City Plumbing was highly recommended by my neighbor, they showed up when they said they would, got straight to the problem and didn't try to sell me anything I didn't need. I would recommend them to anyone that is looking for an honest and reliable plumber.
Jo-Anne Neilson
a year ago
Plumbing technician Vinton Moore is the man! It could have done an expensive repair that involved new equipment but he gave us a much cheaper alternative that suited our budget.
Update as of 01/07/14As you can tell from my post below, a couple of months ago I had a great experience with Justin and QCP. However I have an update.I called last month to get a quote for Justin to do some more work, I left a message with his scheduler and he called me a couple of days later, we spoke and he said just let me know when you are ready.I called to schedule this service on New Year's Eve at about 2:30pm. The lady asked if I wanted him to come out that day, I said no it wasn't an emergency. She scheduled me for Thursday (day after New Year's) for 10:30am. Thursday at 1:00pm Justin had not arrived so I called and the lady said she would get a message to him straight away. I did not hear anything Thurs or Friday. Late Friday I sent a message on his Contact page of his website and still have heard nothing (although someone at his company has time to wish folks a Happy New Year and offer new year discounts on Facebook).The reason I have tried so hard to reach Justin was his great service. What bothers me is what if I had an issue with the work that was preformed and was guaranteed? Also, that I had an appointment that was disregarded and no explanation given.I do not enjoy writing this review at all.ScottP (concord)Previous post belowToo good to be true?So after reading so many glowing reviews about Justin and QCP I had my doubts seemed almost padded..not one subpar review? In this day it is tough to find a younger professional with all the qualities posted.I called Justin to come out and look over some plumbing that some friends had done and needed some professional help. It was a fair amount of work.Justin came out when he said he would, listened to me ramble on about why we did what we did and not once did he give me the ole you get what you pay for (and he could have more that once). He summarized what I asked for, understood it, gave me a fair price (for him and I). He came back out on schedule, did the work in less time and did a couple of extra items that he found along the way (and explained what needed to be done and how severe it was or was not).As a previous project manager I don't give 4 stars much less 5 unless they are WELL deserved . Justin is the real deal.I would call him again, I would HIGHLY recommend him.Scott P.
Josh Kreinbrink
2 years ago
Everybody that I dealt with at Queen city was phenomenal. On time, good communication, excellent work. Very satisfied. Will absolutely do business again!
There is a long backstory here. But to keep it brief, these guys put my main water shut off valve ON THE WRONG PIPE. As such, when I turned their valve off, my cold water shut off, but they forgot about the pipe to the water heater. I've called them 3 times in the past 2 days, in an effort to resolve this, and every time Parker says he will call me back but never does. I have had to get a different company to fix their work and pay for this work twice.
I had bathtub and kitchen sink leaking in my rent apartment. Queen City Plumbing came to replace “Shower Valve” and “Angel Stop” and fix the leaking on such short notice. The guys were friendly and professional. I would recommend this company and would use them again.
Serviced my tankless water heater. Jeff was so thorough. I have used this company for other plumbing jobs, too. They are always knowledgeable and do a good job.
Michelle Oglesby
2 years ago
Fernando was great he was prompt and called before he arrived. He went far above and beyond my expectations. I will use them again
Fernando was our technician and was very friendly and a hard worker. All of our plumbing issues were fixed in a timely manner.
Fernando did a very fantastic job. He replaced 4 Faucets and fixed a liking toilet. He left all areas cleaned up!!
Vinton was great! Very professional.
Vinton was fantastic!! He immediately diagnosed the problem and promptly fixed it.
Donald and Dekota were great, communicative, and helpful!
Don’t bother calling these absolute jokers, apparently sewage backing up into your 2nd floor shower and bathroom and concerned about my 6 month old infant - isn’t an emergency according to them!!!EDIT:Well apparently Queens City Plumbing doesn’t respect their team members time on quickly replying and defending online reviews on Sunday, as they are sure prompt to reply.How about you pick a 100 random folks, and I’ll write up the full facts here — and we’ll see whether customers deem it an emergency or not. It’s wasn’t like, oh go use the downstairs bathroom. It was that sewage water overflow from my shower and was possibly leaking into my downstairs. You up for us getting on 3 way calls with customers or me sending out a survey to a 100 random customers via emails and let them be the judge here?And of course nobody wants to disrupt people family time on Sunday if not an emergency, but this was clearly what an ordinary person would deem an emergency - due to possible damages and health concerns.But hey, keep defending your online reviews - just wait till I get on NextDoor and other social media and word of mouth to share about Queens — no need to explain to me your policy, because I guarantee you neither I or anyone I talk to will be using your company.
Jeff was gracious, kind, professional, and wanted to solved my issue. He did all he could and discovered it wasn't a plumbing problem but condensation from the AC. THANK YOU Jeff.
Fernando did a great job with faucet installation- on time, professional and great service! Highly recommended, will use again!
Tore came out to my house and was excellent. He did a lot of work and really knew what he was doing and explained everything so I could understand it. I will always use Queen City plumbing in the future and hope I get Tore again.
Fernando was on time, professional and solved our issue quickly. We will definitely call again if we have any other plumbing problems!
Marc Anderson
5 years ago
Plumber was very courteous and knowledgeable. He explained the situation and gave us an estimate. the great news was the job came in less that the original estimate because he found a way to do it more affordably than he originally intended.
Vincent Ammirato
7 years ago
I have used them twice and each time they were amazing. The price range they quoted over the phone was $200 less than anyone else and THEY STUCK TO THE PRICE.Job was done on time and under budget. We are customers for life....I just hope we don't need them anytime soon :)
Just wanted to thank you all, and especially Mike the installer and the management/owner(s). I had a 40 gallon gas tank installed on yesterday, and couldn’t be any happier. From the professionalism and, communication during installation to the neat and orderly cleanup. You guys truly are the crème de la crème of commercial and residential plumbing. Although I hope I don't have to see you guys for several years, I am looking forward to recommending your business to all of my family members, coworkers, friends from college, people I meet at the grocery store, people I see the Panthers game etc.! You get the picture, you guys are simply the best and I can’t say thank you enough for being so: HONEST, TRUSTWORTHY, PROFESSIONAL, and just having great integrity. It is often too easy to find something to complain about, but again with such superb service you guys stand tall, and you stand head and shoulders above all others. Keep up the good work and ROLL TIDE!!
Denise Kuchinski
7 years ago
Justin helped us with multiple plumbing problems and installed a tankless water heater with a whole house filtration system. Justin is professional and we would highly recommend him and his team for anything from simpler repairs to complex installations. Brian and Denise Kuchinski
MTCO Reclaimed Furniture
a year ago
We had no hot water and the professionals of Queen City were on the job. Justin took care of the problem with speed and accuracy that I hBe come to expect in company.
I’ve had plumbing issues at 3 locations of my business . After calling 3 plumbers which either showed up late or did not at all or did not know what they were talking about , I tried Queen City plumbing . Cory came out on time and not only that he was very professional and knew exactly what the problem was first try. This is why I give it 5 Stars.
Eric Ridlehoover
a year ago
Excellent service, pricing and response time. Rodney did superb and fast work for me at my home. Very reasonably priced. Would highly recommend.
Quick service and true professionalism from Queen City Plumbing.
We have used Queen City on several occasions. Jobs are always done professionally. Thank you to Paul for going above and beyond with his work!
Virgina Monroe
a year ago
Paul Clover and Jeff H. were very fast and efficient installing my hot water heater. I would highely recommend Queen City Plumbing for this type of service
.Fernando was my technician, he was very knowledgeable and answer all my questions will definitely, use queen city plumbing again for all my plumbing needs! Highly recommend them.
Fernando came out and was very professional and friendly. Found the problem quickly and took care of it. I would highly recommend him.
Theresa Weast
6 years ago
I would highly recommend Queen City for any of your plumbing needs. They put in a tankless water heater,and did our master bathroom. They are very professional and honest , reasonable on the price too. I would use them again for sure.
Lashara Shaneda
a year ago
I had 3 faucets installed by Nas. He was prompt, knowledgable and professional. Great service!
Paula Reutlinger
5 months ago
Michael Lopez was extremely helpful and went above and beyond great service!
Had a blocked drain and vent pipe in our hall bath. Quick, clean, courteous! Vinton was great to work with.
Sharon Tucker
4 years ago
Cory was very polite and explained everything. He also made a friend with my cat and dogs. Cory made sure my fence was secure when he was leaving so my dogs did not get out. That means a lot to me, thank you Cory.
Fernando and Ryan were an Awesome Team, I will definitely call them again !
Fernando did an excellent job. Professional, prompt quality service at a very good price.
Queen City has been great - on time, communicates well, and dealt with the warranty issues on our water heater.
Fernando is great. Very helpful and explained everything with good detail. Did try to over charge and was willing to work through all concerns.
Had a hot water heater installed by them. Service was quick and efficient. Also installed a washer/dryer hook up. Would highly recommend the company for all your plumbing needs.
Michael Persinger
6 months ago
Professional and knowledgeable plumbing techs. Will definitely rehire for any future repairs.
Naz was fantastic. In and out, super polite and friendly. Took care of the problem and the toilet is good as new.
Great Service, Commendable Response time. We needed to replace our water heaters. They were Extremely helpful and knowable. Replaced the entire system in one day.
Mike Dewsbury
2 years ago
They were scheduled to install a laundry shutoff valve box. First time they did not show, but called to say they were rescheduling. Second time they did not show and I had to call them. Maybe they are good once they get there.
Baldwin Anderson
2 years ago
Paul glover was very cordial and respectful. The repair was timely. If I have future need for the service I would definitely love to have Paul again
Tore came out to fix some issues we were having in our store location in Uptown. Clearly explained what the issues probably were and then went ahead and fixed it in a timely manner. Very professional and helpful. Thank you!
Water heater replacement. Tore did the whole job in a very efficient and professional way. I will definitely used them again for any plumbing issues. Strongly recommended.
Jordan Wiebler
10 months ago
Felt that plumber was Not prepared with appropriate tools like a longer line to snake the drain. Very frustrating to pay for something that wasn’t finished.
Repaired gas leak at pipe to tankless hwh.
Shelley Bolton
a year ago
Installed water main 2 yrs ago. Fixed an issue with it that was covered by their warranty. Excellent customer service and value for money.
Fernando fixed my leaking faucet and replaced it with a new one. He did the job in under two hours and it works perfectly!
I called, set up an appointment for the following day. Technician was on time and completed the work in a timely manner
Tore, my technician, was tremendous. I needed a repair to a toilet flange and he made sure to complete it in one trip which made me look good to my customer. I will use QC Plumbing for future plumbing needs.
Kyle Roedersheimer
3 years ago
Paul G was awesome! Very helpful walking us through a complicated washing machine set up, will definitely use in the future! Thanks again Paul!
Stephanie Addington
4 years ago
We had a water heater leaking upstairs. Called these guys to help and they were out the next day and got us taken care of. The service was fast and professional! I highly recommend these guys!
Andrew Brooks
4 years ago
Cory did a great job rerouting the plumbing for my master bath renovation. Very knowledgeable and professional. Highly recommend QCP.
Vinton was excellent! Knowledgeable and quick, cleaned everything up when finished.
Selena Harley
4 months ago
Very thorough and professional evaluation of a water issue.
Tammy Schatzel
3 months ago
Donald and Comorey were so professional and friendly.
Billy Chapman
2 years ago
Good communication, fast and good work. Paul did a good job explaining what they were doing and what had been completed, as well as some jobs we might want to consider in the future.
They installed a new water main into our house. They were very timely, courteous, and did great work.
Kathryn Powell
a year ago
Jeff is AMAZING! He is knowledgeable and professional. Jeff comes to the rescue time after time to help us.
Jessica Ferrante
3 years ago
Cory McCree was great, he was thorough, pleasant, professional, and showed concern for our plumbing issue. Will definitely be using QCP again.
Samantha Tillman
a year ago
Fernando and Rastlin were extremely polite and professional. Will be using their services again in the future!
Anthony Wilson
9 months ago
Paul does amazing work, knowledgeable and is professional. Great customer service!
Danton J. A. Cardoso
5 years ago
Toré was very efficient and straight forward to what was needed. Did the job quickly and efficiently. Hoping my HOA approves my garage sink install, so he can do that as well.
Definitely professional and on time with quality work … Highly recommend using for plumbing purposes.
kathy petrellese
3 years ago
Highly recommend! We had an issue and they were here the very next morning to help us! The technician was extremely nice and very knowledgeable! Fixed our problem in no time and very reasonable!
Brett Hagadorn
a year ago
Fernando did a great job on our repair. We couldn’t be happier! Thank you!
Had a leaky sink and Queen City Plumbing came to our rescue! Fast, reliable, efficient and affordable. Will definitely use again!
Paul was very informative, knowledgeable, and explained things clearly. He was very professional and friendly!
Christopher Kilgore
a year ago
AWESOME. Prompt and professional. Nothing else to really say. Shout out to Jeff for taking good care of our Showmars!
kyle sninchak
3 years ago
Did some work on the front office of a building I manage. Dud great work they plumed in a new roof drain line. We added one during a reproof. They were fast and professional!
Stephen Wetherbee
a year ago
Excellent professional service end to end, and very quick install. Will definitely look to in the future for any plumbing needs. Thanks!
Michael was prompt and efficient in making the repairs to the home. I will use them again.
Elizabeth Schultz
a year ago
Jeff H was professional and helpful. I was very impressed with the quick response l received and won’t hesitate to call the next time I need a plumber!
Lauren Thomas
9 years ago
Our water heater busted at 1am, we didn't know what to do, but a mutual friend suggested Queen City. They were amazing, saved the day! They gave us a fair price, same day service, and the owner Justin called back the next day to thank us for being a customer and check on their work. I will never call any other company again as long as I am in the Charlotte area.
Mollie McKeithan
a year ago
Fernando was amazing and knowledgeable! Answered all of my questions and did a great job getting the job done quickly!
Sebastian Koch
a year ago
Had a problem with my water heater and Bill fixed it in no time! Thanks again! Highly recommend!
Tiffany Miller
2 years ago
Fernando was awesome. He came timely. Our bathroom was flooded due to our toilet. He fixed it
Rene Sidney Forte
a year ago
Good experience with reasonable price. Fernando worked pretty well with the high water pressure problem in my house.
Lorraine Garofalo
2 years ago
Exceptional service from Jeff Ross.......definitely appreciated the timely service when the competitor refused to come out.....I will keep you in mind for our next critical need and otherwise!! Thank you again for the 5 star service......the best around, HANDS DOWN!!
Fernando was my technician and did an excellent job will use again, highly recommend. Very courteous.
sharon dancy
6 months ago
Excellent repair technician. Very courtesy, polite and helpful.
Best service I have received in a very long time. Queen City is #1 for me to use.
A 5-star experience that was professional, efficient and trustworthy. I felt like I was dealing with a trusted advisor.
Richard J Boyce
2 years ago
Fernando was professional, had a positive cheerful attitude and did his job efficiently and quickly..
Jennifer Sheely
2 years ago
Fernando and Caleb were great. Very professional. Explaining everything. Highly recommended!
Lauren Deneault
a year ago
HVAC Service, Caiden was professional and polite. Great Company!
Jennifer Gendzel
a year ago
Jeff H. Was on time, professional and fixed the problem efficiently and made sure nothing was leaking before leaving. Very happy all around.
I want to think Queen City for helping me out, I have a rental trailer and the hot water heat was bad and Tore’ looked at it last night and they came back this morning like they told me and replaced the bad hot water heater. The guys wore bootys over they boots to keep the floor clean and they also vacuum when they was done. Thank you Tori and Queen City
Don also replaced the PRC valve near the water shut off.
The technicians were very professional, assessed and resolved the problem.
Great service!
They showed up right on time and had my problem fixed very quickly! They were very honest and dependable. I will never use another plumbing company again!
Very good work from paul Glover and his colleague.
Always professional and communicative with customer oriented attitude.
Paul and Fernando are the only guys I trust to handle the plumbing in my house! Great guys, super professional and reasonable prices.
Awesome work by knowledgeable and pleasant people!
Marsha Hooks
7 months ago
They did a fantastic job ? very friendly and great service ?
SEAN HAGGERTY
2 years ago
Very punctual and professional. I felt like I could trust their recommendations based on my needs. I will definitely use again!
Fernando was my tech and did a fantastic job! Always pleased with their services.
Paul Glover was very detailed, thorough, and professional with assisting us with a drainage issue. I would definitely recommend. Thanks.
Sergio Patton
10 months ago
Fernando and Ryan were excellent and efficient, would recommend them to anyone!
Tracy Wimbush
8 months ago
Great job! Patient and professional! First time with Queen City!
Isaac L. Grant
4 years ago
Torre, Tucker, and Corey all assisted me on my last plumbing needs, and always are helpful. First to call when I need plumbing help! Professional and efficient!
Very prompt, professional, and courteous team. We had an emergency situation and Justin was here in no time. Highly recommend!
Brittany Farrar
a year ago
Caiden is the best! He is always kind and explains the issue so we understand.
Great professional and courteous service. Vinton was great and I will request that he provide any future services that I will need.
novella tchimbalanga
10 months ago
Used company 3 years ago that's reason I called haven't made decision checking with insurance
Malika Cranford
a year ago
Nas was very professional, know his job and completed it in a timely fashion.
Darrell Lewis
3 years ago
Great company and great customer service. Justin and Parker are class acts. I would recommend them for plumbing work to anyone.
Bill was great! I fully recommend Queen City Plumbing.
Fast, professional, and polite! Overall, a great company that goes above and beyond to service customers.
Tore with Queen City Plumbing did a great job installing our new water heater. He was clean and professional.
Jamie Norman
10 months ago
Nasire did a great job and was very professional and on time.
Joshua Fuller
2 years ago
Charged $200+ to replace two toilet flappers which is about a $5 part and took about 5 minutes each. Absolutely crazy pricing.
Tore was prompt, professional and fixed the issue within minutes. QCP has been an excellent service provider.
Fernando was my technician- he showed the utmost professionalism from the minute he walked in. I highly recommend this company!
hilary duncan
10 months ago
Many problems, and Michael has been here for hours-making SURE everything is fixed!
Lynsey Simmons
2 years ago
Fernando was awesome, very informative and professional. Got the job finished quickly!! Very happy!!!
The service tech was very informative and helpful his name was Justin and he was awesome five stars
Athena & Shane Govenor
a year ago
Paul is great and kind and knows what he is doing ! Would use him agian ! Thank you
Great experience, very professional
Latanya Peeples
5 months ago
Very professional and knowledgeable young men.
Ashley Doolittle
11 months ago
Caiden and Carl are great and very fair. Will use again in the future!!
Satish Dandamudi
a year ago
Fernando was awesome, he did a great job with the repair.
Lacey Van Every
a year ago
Excellent professional care! Would highly recommend! Will definitely be using this company in the future!
Outstanding service! He was on time respectful courteous clean and cleaned up the mess I made before he got there. A+ service
Alison Parrella
a year ago
Very professional and courteous service all the way around— from the office staff to the repair man. Highly recommend!
Shaniece Axtmann
a year ago
Fernando and Hayden were amazing, very efficient!
Derick Saddler
a year ago
Fernando came out and checked everything found my problem and explained how to move forward. Very professional.
tyler thomas
7 months ago
You get what you pay for and they are exceptional to work with
Queen City Plumbing handled all of my plumbing needs quickly and professionally. I highly recommend their services!!
Michael McLaughlin
a year ago
Fernando is our best plumber in NC! Friendly and helpful!
Fernando did a great job and was very professional. Highly recommend
Russell Workman
3 months ago
Great service by Marvin Frank
Jeremy Hagee
9 months ago
Excellent service and professionalism. I use them for everything now.
Alex Berezovskiy
2 years ago
Great experience with these guys, very professional and they really know their stuff. Their attention to detail is next level!
Chris Fairchild
7 months ago
Nas is friendly and does great service.
Michael Branning
8 months ago
Very quick work to repair and get the business back up and running.
Excellent customer service! Kudos to Tore Pinna! I highly recommend this company for all of your plumbing needs!
On time and completed work…Fernando and Ryan did a good job.
Preston Knapp
5 years ago
Tore and Chris were great! We are very pleased with the professionalism and quality of the service we received.
nahum mendoza
4 years ago
Great plumbing company , they fixed a leak from my main water supply line. Fast service and would use again!
Excellent and efficient work by Jeff Heavner on most recent work done by Queen City Plumbing.
Called these guys to fix a clog, and they were extremely professional and had my problems resolved quick. Excellent customer service.
Bernadette Avery Waterhouse
a year ago
Paul and Dakota did a great job installing my sink and garbage disposal!
Tomekia Watson
2 years ago
My tech was Fernando. He was very knowledgeable and professional. Thank you!
Patricia A. Kuuskvere
a year ago
Paul did a great job! Very knowledgeable!
RASHUND GREEN
2 years ago
Fernando did a great job. Very professional and knowledgeable
Excellent service! Wonderful technicians!
Josue Mendoza
4 years ago
These guys are top notch in service and wormanship! They’ve helped me on several commercial jobs and worked fast and efficiently! You guys Rock!
Jerome Brazzell
4 years ago
Travis was excellent. He was on-time, knowledgeable and explained everything to me.
Merete McMaster
a year ago
Jeff H. was fantastic! I would definitely use Queen City plumbing again.
Jose Gonzalez
4 months ago
Amazing ?
Tore was on right on time,friendly,and went out of his way to explain the issue I was having.Greatly appreciate his help!I'll be back!
Fernando was great! Very nice and efficient. Thanks
Installed new main water supply line. Good job at fair price !
Bobby Kearney
6 months ago
Need new water hearer, couldn't get financing
Fernando -
Did great work. Was on time. Great tech.
Kate Henson
10 months ago
Nasire was so great, professional and efficient!
chuck sailliez
a year ago
Little pricey for my taste...but overall did a good job.
Tyler Murphy
3 months ago
Super prompt and professional!
Reliable! Excellent service! Friendly and my go to for all plumbing and water needs! Highly recommend to all!
Asher Steinbeck
a year ago
They were very professional and fixed everything in a timely manner.
Fernando, Josh and Jeff were great to work with!
Jeff is extremely knowledgeable and always professional.
jason lettman
8 years ago
Great , reliable, honest company enjoyed the excellent customer service. strongly recommended
Always responsive and good service. Fernando was great.
Thank you so much Fernando! You are awesome!
Gordon Horne
4 months ago
Fernando was great
Angelica Calderon
10 months ago
over $1K to change a toilet? Seems excessive.
Great job! knowledgeable and pleasant to deal with.
Paul Glover did a great job and was informative.
Wesley Fritsche
6 months ago
Very efficient installation.
Reggie Gather
6 months ago
Good work. Satisfied.
Fernando did an awesome job for us!!
Fernando was my technician. He was very professional.
Fernando did a great job!
Ketut Yogiyasa
9 months ago
Paul Glover is very professional and on time
Awesome!!!! They arrived promptly and assessed the problem even faster.
Paul Glover was attentive, professional, informative and timely.
My old water heater died. Justin replaced it with a new tankless one that day. Couldn't be happier.
catherine papakosta
10 months ago
From the office to the field.
Highly recommend!
Frazer Hinman
8 months ago
Quick response and Paul did great work.
Tankless water heater install: Honest, punctual and professional.
Great guys and wonderful job!!
Great Plumber, I would highly recommend him!
Repaired toliet quickly and very professional!
Ashley Nicole
8 years ago
Prompt service - have used twice and have fixed all problems to my satisfaction!
General Manager
a year ago
This a top notch company. Highly recommend!!!
Amanda Johnson
2 years ago
Was fast, professional and very knowledgeable.
Diane LaFontaine
9 years ago
On time, friendly, good work, good price. Wha'ts not to like?
Carlos Arosemena
11 months ago
Inspector was on time and knowledgeable.
Fernando best technician ever!
Lani Wingate
11 months ago
Bill was great thanks Bill
Nas, the plumber, was great.
Craig Elmore
11 months ago
A very professional representative for the company
Jimmy Karagounis
2 years ago
Josh did an awesome job!!
Beeland Voellinger
6 months ago
Fabulous experience!
Bonnie Spencer
8 months ago
Very professional and knowledgeabl
Quick service! Especially the Wednesday evening before Thanksgiving!
Sheena Hunter
7 months ago
N/a
Professional service. Recommend.
David Scott Gibson
4 months ago
Water Main repair.
Greta Barthell
a year ago
Very informative and courteous.
FlipBox Contruction
9 months ago
Commerical restaurant emergencies
barry metzger
10 months ago
So impressed!
Kitchen sink drainage repair
Karen T. Cynowa
10 months ago
Water softner
Thank you so much to Bill, Fernando, and Nas! Everyone was friendly and professional. Our water heater burst and replaced it the same day.
Trevor Bourque Jr
a year ago
Ernesto Morales
2 years ago
Tina Townsend
2 months ago
Emily Eskew Davis
7 months ago
Alexandra Bubuioc
5 years ago
Sakeem Harmon
7 months ago
Greg Hemsley
11 months ago
T Michael Williams
2 years ago
Jonathan Parker
3 months ago
Ethel Truesdale
7 months ago
Charlotte Coolik
11 months ago
Clint Medlock
11 months ago
Kyle Patterson
9 months ago
Paul Cirincione
2 months ago
Eugene Gilbert
a year ago
Mathew Esnault
11 months ago
Taylor Delaney
a year ago
Sara Nofsinger
10 months ago
Debbie Batefoot
2 years ago
Charles Penn
9 months ago
Deborah Corcoran
a year ago
Charles Cooper
a month ago
Renaissance Patisserie
2 weeks ago
Rebecca Pearson
a year ago
Donald Charles
a year ago
Thomas Penninger
10 months ago
Sunita Wardley
4 months ago
Linda Young
11 months ago
Andre Hopkins
7 months ago
Dale Pendergrass
10 months ago
Patricia Fortune
2 years ago
Mark Tadrissi
2 years ago
Donnie Gallaway
5 months ago
Casey Choate
3 months ago
Jerry McFalls
3 years ago
Mandy Schlender
a year ago
Darryl Thaxton
5 months ago
Patrick Bowden
a year ago
edward mclaughlin
a year ago
Richard Migdalski
11 months ago
Sophia Davis
5 months ago
Erin Drusbasky
6 years ago
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