Brianna Fischer

9 months ago

Option One Plumbing was recommended to us by a friend and I could not be happier with their services. Daniel did an excellent job at explaining everything to us throughout his time in our home. We also appreciate how thorough he was in searching our home for any issues. We are first time home buyers and we feel so much relief after having Daniel’s help.

Padma Chitnavis

7 months ago

Daniel J is a true professional and was extremely accommodating when I needed some work done while I was away from home. He took extra time to explain the options to me in detail and to answer any questions I had. He did a great job installing my tankless water heater, which was done literally within a day after I asked for his help in addition to multiple other small projects. I would highly recommend him to anyone who requires any plumbing services!

Pamela Faulkner

a month ago

Very pleased with demeanor and excellent customer service. He understood my medical condition and empathize with me when explained the plans to fix our problems. I felt comfortable he was knew his craft with humble confidence of service throughout. He had no problem masking up because I'm immunosuppressive with Multiple Sclerosis medications. I will recommend Tyler and this company to my neighbors and my contacts. Anyone needing a plumber , Tyler, and/or company this is the route to go without hesitation. They honor the military with their pricing. The telephone receptionist is congenial and pleasant when asking questions about their services.

donna Johnson

2 months ago

AWESOME COMPANY. There work team is the best. They are a company of very skilled employees both in the field and in the office. I trust their workmanship above any other company. They are Honest, trustworthy, and extremely well trained. As a family owed business they are serious about helping you and fixing the problem. They are also very understanding and fair with their prices.
If you need help be sure to call this team - for they will not let you down
Donna

Caitlyn Sheff

4 months ago

Option One came to see us on an urgent matter, and they were the only team able to come out within a couple of hours. They arrived toward the front end of their arrival window, affording us more time to deal with the problem on a Friday night. Not only did they help us fix our issue, but they attempted multiple maneuvers to fix it and stayed until they were complete. They were price conscious and fully transparent with financials throughout the process. They were professional, kind and took great care of the space throughout the appointment. I would absolutely call them again!

Meredith Bell

2 months ago

Shane came out to help last May 2022. I just received several high water bills in a row and he came back out to inspect the previous repairs for leaks. He quickly discovered the problem and wrote up a fair and affordable estimate to repair it for us! Next day service on both visits and excellent customer service across the board. I highly recommend these folks for all your plumbing needs! I haven’t found a better price locally.

sophiah ikram

5 months ago

I had previously had 2 plumbers come out and have a look at the kitchen drain. They were sure I had to hydro jet my main line. Scott came out and cleared the line without the need for hydro jetting. He was knowledgeable, courteous and saved me a lot of money by using his experience and understanding of clogs rather than a tool immediately (snake, hydro jetting etc) to fix it. I was really pleased with Scott's work and would definitely use the company again!

Susan Kluttz

3 months ago

Very easy to make appt, technician texted when he was on his way and he arrived during agreed upon time frame. Quality work and friendly installer!

Jeremy Spring

3 months ago

Daniel Payne, Timothy and Lee installed a tankless water heater at my home recently. The entire process was simple and the communication from the company was clear.

During the estimate visit Daniel provided valuable insight into the different options and time frame for installation.

The team worked to trouble shoot a challenge relating to the installation area and cleaned up the space prior to leaving. I will definitely use them going forward for all plumbing needs.

Jeff Shelley

5 months ago

Shane notified me when he was on his way through text. Once here, he went to my shower to inspect the issue. I was thinking we had a water leak. After inspecting, Shane stated that he does not believe there was a leak. He said where the water spot on the drywall was located he believes the water was running along the shower wall seam and outside of the shower curtain. Shane recommended resealing the seams on our three piece shower sections. Which he scraped off three old sealant and resealed. Honest, professional, and great work is what I have to say. We will use and recommend Option One plumbing from here forward. Five stars!!!!

Abigail Wilson

a week ago

I am a listing agent and This company was selected by the buyer to complete a plumbing inspection. The tech who arrived, SCOTT, was punctual, informative, have very helpful tips and was honest. He wants looking for more work to add to the bill, but did do a thorough inspection of everything. The price quoted for the necessary repairs was very reasonable.

Louise Addington

2 months ago

I had to have my well repaired. Several outdated parts were worn out and needed replacement. The ladies taking my call were very polite and got technicians to me in a speedy fashion. The technicians were prompt, courteous, knew what the job entailed and were quite efficient. They showed and explained the parts that needed replacement. Believe I was given a fair price for the job. Would recommend them.

Alex Humphreville

4 months ago

Tim was fantastic and I would highly recommend Option One. They fit us in quickly, and Tim was able diagnose the problem, fix it, and provide valuable information about our home’s water systems. He was knowledgeable, professional, friendly, and shared all of our options in a way that was easy to understand. It was a great experience.

double D ammit

a month ago

Tyler Parrish & Thomas McDonald, arrived on time, were 100% professional & repaired/replaced our faulty faucet quickly. I will definitely recommend them & Option One Plumbing in the future.

Phil Manto

2 years ago

We highly recommend using Option One Plumbing.
The two plumbers/technicians (Michael & Daniel), did a fantastic job installing our new toilet, sinks, free standing bath tub, as well as a customized walk in shower with multiple shower heads.

Lastly they installed a hot water re- circulation pump in the kitchen, so we can have hot water on demand.

We are so overjoyed with the overall results.
Both gentlemen were very courteous.
They always wiped their feet going in & out the front door, and fully explained how long it would take and what was going to be done next
to accomplish a professional & modern look in our old home, all done
for a reasonable price compared to other companies in this area of N.C..

If we could rate Michael & Daniel for their superior work, we give them
10 STARS instead of the 5 allowed.

Our honest Thanks to OPTION ONE PLUMBING
Definitely your Best choice for getting the job done wright ! : ) : ) **********

JanglzTulip A

a month ago

Vincent was very responsive and courteous while he was working on our home. He did a 100% redline on the home along with installing some faucets and filtration systems. I would recommend Vincent and Option One Plumbing service to anyone out there.

Diane Sutton

a week ago

I called Option One about a broken tub spout first thing in the morning and Thomas arrived as scheduled that afternoon. He was able to start work immediately, which was a plus. What initially looked like a straightforward repair turned into a bigger job when it was discovered that the original shower pipes were installed crooked. The odd angle resulted in the tub spout angling down into the tub which then left a large gap between the shower wall and the spout flange. Thomas cut out the faulty pipes and installed new tubing at the proper angle, then stubbed out a new tub pipe so that it was parallel to the floor. My new tub spout looks great, and best of all, it doesn’t leak!

Thomas was professional throughout and worked with me to troubleshoot the best solution. I hope I don’t need a plumber again ($$$!), but if I do, it’ll be Option One Plumbing.

Sharon Plyler

3 weeks ago

I have a well at my home. We lost water pressure on Saturday and by Sunday we had no water. Now if your water has ever been out you know how terrible it is. I have used Option One Plumbing before and I called them on Sunday and they scheduled a plumber to come out on Monday between 1-3pm. Tyler and Scott arrived at my home on time and after inspecting the system knew that it was a well pump issue. They went over all of my options and answered all of my questions and scheduled the repair for Tuesday morning at 9am. They were on time and made the necessary repairs and I had water that afternoon. If you want great service and fair pricing call Option One Plumbing!

Melina Dillard

a month ago

I am 100% satisfied with the technician who came out to fix our kitchen sink. The tech was very knowledgeable his name is Scott. I would definitely recommend this company to anyone that I know. This company is honest and I feel very blessed that I chose this company. Scott was very professional! I would definitely hire this company again!

Joy Gilfillan

4 months ago

They had an employee injured on the job so they were delayed getting out to me but I appreciated the communication! They send you a note when they are about 20 min out.

They checked out the problem I called about but also took a look around the rest of the house as well. Tyler was super helpful and my original problem was fully explained and solved. He also found a leaky pipe connection under the house so I’m waiting to hear on the estimate for that fix. Overall, very happy with my experience!

Joseph Pierri

5 months ago

The technician, Daniel P., arrived on time for the appointment and was professional throughout the entire process. He listened to our needs, provided his initial thoughts, and went over each of the options with us. While here, he also took a look at some other small issues we were having and helped us with ideas on how to fix them. We will definitely be calling Option One for our future plumbing needs.

Mike Atherton

3 months ago

Overall I'm very happy with the service provided. This would have been 5 stars, but one of the techs dragged mud in the house everywhere he went, and they left the sawdust from where they had to cut through a bulkhead for the new lines.

I would recommend them without hesitation, and will call them for future needs myself, but more care needs to be taken to respect the cleanliness of clients' homes.

Kailey Hoops

a month ago

Vincent came to service our water heater at First Horizon Bank and he did an amazing job! He communicated the issues very well and was very approachable & friendly. Thank you Vincent, for everything!

Beagle Bailey

4 months ago

Tim showed up in record time. Within hours of my initial contact. Worked with me to get repairs done. Some of them done same day. Some required install and that was done on day we agreed and done well. Did a great job keeping my home clean during the process. Tom was very professional and seems to be extremely knowledgeable.

Laisha W

3 months ago

Option One Team was fantastic. They came out and delivered a new tankless water heater; pricing much more competitive than the competitor. They removed our old water heater and kept the house clean while doing it which was amazing to see. The 4 guys that came were incredibly respectful and problem solved multiple issues with our gas lines. I would recommend these guys over and over. Customer Service is a 10 out 10.

RHorn H

2 weeks ago

i cannot say enough good things about this company!!
They have responded in the middle of the night, they are efficient and most of all honest!! I have counted on them for both my business and home and I they have never let me down.
Thank you guys, Timothy in particular, keep up the great work!!

Cristina More

4 months ago

Ashley while setting up my apt, gave me a time of arrival yet didn’t put it on the plumbers schedule. I called off work to be home. When he was finally able to come he did great minus the insulation, when he was supposed to come back Per the office again they didn’t tell him. .Again ! They’re horrible at keeping their appointments.

Kim Scott

3 months ago

Lundon was prompt, fast, friendly and professional. He made a thorough assessment of my sink and made good recommendations. He answered my questions and offered several options for levels of repairs and payment. I would highly recommend Option One Plumbing for all of your plumbing needs.

Leslie Adams

6 months ago

Logan was very polite and professional he addressed all my concerns. It was an very easy experience. It was just a small repair and he took care of it quickly and efficiently . He was also kind enough to check over other plumbing to make sure it was still in good condition and let me know what I might need in the future. I will definitely use the company again for any other plumbing needs

Deborah Mason

2 months ago

Joshua was on time. Sent a picture and arrived on time. Very nice young man. He checked on a few things. And advised I do the upstairs bath soon due to age. Suggested the same for hot water heater. No high pressure. I will use him again.

Steven Brison

2 months ago

Sent Tim to adress the issues we had very promptly. He was not only thorough and quick with the repairs but made recommendations for other inspections and service we had not thought of before like servicing the tankless water heater (which works much better now). Will definitely use their service in the future.

Dawn Nestvogel

4 months ago

Shane did a great job analyzing where the leak was coming from and offered solutions to fix the problem. He was very professional and did great work. Would definitely use them again!

Angie Conn

a week ago

Thomas replaced my old water heater after taking time to explain all options. Very professional and efficient service. I will use this company again when other plumbing jobs are needed.

Gwendolyn Arnold

2 weeks ago

Shout out to Tim who installed a new toilet. Per usual Tim was on time, professional, thorough and goes out of his way in making sure he leaves my home in clean condition. He clearly takes pride in his work. Thank you!

Gwendolyn A

Cynthia Reaves

3 months ago

Tim fixed my toilet problem and looked at other issues with my sink and water heater. He was very thorough in explaining exactly what needed to be done and the cost. Stellar service!! Highly recommend Option One Plumbing!

Pricilla Diaz

2 months ago

Lundon was amazing. Showed up on time, quickly assessed the issue and provided great options with different price ranges to resolve the issue! I would highly recommend him and option one!

george petsas

a month ago

Scott and Karson great guys. Their work was fast and liked their quality. Honest and right on time. They helped us out to solve our problem
Professionals with a 5 ⭐. Thank you!

Michael Dillard

a month ago

Honest company with good rates! The work completed was phenomenal, quick and accurate! Scott was very knowledgeable and I am so happy about hiring this company!!

Wade Foley

3 weeks ago

Thomas and Cameron did a great job replacing our water line. They were able to come out quickly and get the job done.

mark popovich

3 months ago

They fixed my faucet leak while they were at my house quoting a new bathtub install. They did a free of charge water pressure test and checked out my newer water heater. Good job.

lindsay siedlecki

2 weeks ago

Scott was great! Worked professionally, Honest and very detailed in his explanations on the job
Recommended for further use

Khalid Daniels

a month ago

Shane was amazing! Professional and resolved the issue quickly. Much appreciated!!

Eve Bradshaw

2 months ago

Scott and Jesse were amazing. They knew exactly what to do in order to fix my leak and were very friendly. I highly recommend them.

The#1PackerFan

5 months ago

Daniel Payne came out today and fixed a very strange leak from our water heater. He assessed the issue, gave us a quote and started the work right away. He was done with the repair quickly and was very thorough in explaining what the issue was. His work was much appreciated. When you wake up to your ceiling leaking, this is they type of attention you need.

Andre Hopkins

3 weeks ago

The Tech Lundon was a great guy to work with. He also was very patient and professional.

Cathy Nygren

10 months ago

Tim was on time, professional & right to the point of prices for services. There was no pressure just quality service at a great price. If you need a plumber call Option One. They’ll treat you right & prices are very reasonable. Tim won’t disappoint you.

Adrien Hopkins

6 months ago

I had a crisis unfold at 1 am in my bathroom and needed emergency repairs done immediately. I found this company on Google amongst other plumbing services and they were the only ones to push me through to a plumber that could help my situation. Once I spoke with Scott on the phone I was assured everything would be okay and he made sure of it! He made quick work of the issue at hand and set me up with everything I needed. I would trust Option1 with any plumbing issue, don’t hesitate to give them a call and ask for Scott!

Skip Voyer

5 months ago

These guys were great for us. We had just moved into a new house with major plumbing issues. They converted many of our pipes to our bathrooms with PVC (they were cast iron). They were also very professional and sympathetic to our situation.

Janaye Cofield

2 weeks ago

Tim was absolutely excellent! Came in prompt and on time and found exactly where the problem was. Will use this company again if needed

Gary Parker

9 months ago

I am very pleased with Option One Plumbing, which handle a Saturday service call. Company is highly responsive, professional and offers fair prices. Tim quickly assessed the cause and location of our clogged kitchen drainpipe. Our 60-year old house has old pipes that required some extra effort to clean, and Tim handled the job with professionalism and a great attitude. He also clearly explained how reworking/ replacing some of the piping could mitigate future issues and quoted the job without any pressure. I highly recommend Tim and Option One Plumbing and will definitely use them again!

Kathy Parker

6 months ago

They really are Option 1! Contact them for advice, replacement, repairs or new installation. From Celebrity customers to people like little ol' me, everyone is treated like Gold. Seriously, I felt highly valued! Anyway, Tim came out with a colleague and they both evaluated each of my concerns with both short-and-long term solutions. Consultation and guidance go a long way toward making the best decision for my family. I learned a lot from them and got all my needs taken care of. So glad for their full-service and quick solutions. I have a child with special needs and made some extraordinary requests -- Tim met every challenge with his expertise and became my point-person. I truly am happy, even after paying for new plumbing throughout my home and the tankless water heater and carbon filter. The ability to enjoy my home worry-free is worth all the pennies!!

Asia B.

6 months ago

Logan was on time and super efficient, so much that he was done in less than five minutes to fix my faucet to release cold water again. Next time, I’ll know what to do!

Option One Plumbing is always reliable and never disappoints!

Susan Davis

9 months ago

Well, he did it again! Scott is amazing!

Back in July he came out to investigate a leak, made a suggestion and said he would return if that was not the answer.

With special family events pending, I needed to wait but last week (5 weeks after the first visit) we began using the toilet as suggested and it started leaking.

He came yesterday - I called at 11 and he was here at 5 and stayed until almost 7. We discussed the options and to my horror (but agreement) he had to cut through the ceiling. He did suggest this as an option in his first visit and in hindsight, that wood was rotted, so it had to be done.

He found and showed me the leak in like 30 seconds.

He came back today with BJ (very helpful), pulled the old toilet, repaired the flange, installed a new toilet and even saved me a bit off the estimate since he was able to approach the repair in a different way.

The area is very clean and with his suggestions, I have a better toilet than I did before.

This guy is awesome - ask for Scott!! ?

Very grateful,

Susan Davis

Cory DeGroff

a month ago

Tim and Tyler did a tremendous job finding the leak and replacing the water line to my house. Highly recommend their services.

Anthony Lieu

a year ago

Michael single-handedly turned an incredibly stressful plumbing situation I had into a breeze. My sink not draining and my garbage disposal needing a replacement were literally giving me nightmares. Fortunately, Michael’s expertise allowed him to calmly provide me with a number of different affordable options I could deliberate on and choose what I believed to be the best choice.

I never once felt pressured or felt like he was attempting to sell me anything that I didn’t actually need. He also helped to point out things I should be on the look out for the future, and you better bet I’ll be calling him and Option One Plumbing when I need those addressed. Thank you Michael!

Jessica Arroyo

5 months ago

Tim was great!! It was late, dark outside and the ground was soaked! He got right in there and fixed it right up! I will use them again and recommend them to friends and family.

Bernard LeVine

a week ago

Thomas was punctual, professional and did a great job!

Emily Rowe

5 months ago

Daniel was so helpful and committed to helping us fix our plumbing issues. He did a great job AND spent all night Christmas Eve and Christmas Day with us! We will never use another plumber!

Austin Huffstetler

2 weeks ago

Thomas showed up quick and got right to work. He had the water service back up and running within a hour. Jam up job.

Jonathan Olson

5 months ago

Have a broken grinder pump. Was able to schedule online for an appointment, waited several hours and missed the window. Was told someone reached out, which is patently untrue. Wasted an entire day for an emergent situation, thanks to their unprofessionalism. Do not recommend.

Susan Edgerley

6 months ago

Scott was very experienced and took the time to diagnose my water heater and explained what he saw which was no leak. Since the water heater was old i decided to replace it. Turns out the leak was hiding from us. I was pleased with with work Scott did

Kat H

5 months ago

Tim came in and saved the day!!! He even came earlier than expected and fixed thevpipe under my kitchen sink less than 10 min!! I was VERY impressed! I am looking forward to doing more business with them in the future!!

margot quinton

5 months ago

Daniel Payne was very helpful in fixing my clogged pipe. He replaced my plumbing under my sink and did so in a timely and professional manner. I will definitely use them again.

Justin Cox

2 weeks ago

Thomas came out, was on time and had me fixed up promptly. Still had the rest of my Saturday to take care of my stuff.

Samantha Guidi

5 months ago

Daniel Payne was super helpful, thorough and clear about our plumbing issues and helped us figure out our next steps immediately! Highly recommend.

Joseph Argent

5 months ago

Vincent was polite and worked so hard in the pouring rain to clear a badly blocked water pipe. I would have given five stars but they were about 2 hours outside of the windows for appointment.. I would use again

Sandy S

6 months ago

Tim was very helpful giving us the financial part of this and making it not quite so bad. Especially compared with Morris Jenkins and their absurd quote. I am very pleased with the outcome and highly recommend this company. We've already talked to them about a tankless hot water heater. Give them a call!!

Chris Johnson

2 years ago

Michael A. came on a Sunday to help us get our new sink, garbage disposal, shut off valves and dishwasher back online during kitchen remodel. Very polite, sociable and explained everything he was doing and why all the way through. Price was reasonable as I had called a few others and even had a competitor come to house for free estimate that was almost twice as much. Great experience from start to finish. Fair and reasonable pricing.

Michael Key

3 months ago

Josh did an exceptional job in helping us identify all of the plumbing issues from an unskilled plumber and fixing those issues quickly. We will use Option One for all of our future plumbing needs.

Ray Morrow

4 months ago

The young man was knowledgeable and polite. Showed me several options in different price ranges. Work done in a timely manner.

Noel Thaniyath Gopi

6 months ago

I am a House manager for a family who wants to stay confidential. Would continue to reccomend option one, every tech I’ve worked with has been professional- always on time. Today I worked with Shane who was very polite, knowledgeable, and pleasant to work with.

Thanks!

Rachel Wrede Meier

4 months ago

Tim was extremely professional. Took the time to explain and walk us through everything. Tbd if we are doing the project, but if we do, we will definitely use Option One!

Jackie Levant

3 months ago

Joe and lee replaced my toilet. They were very professional but friendly. Gave me a clear explanation as to what they had to do and I was very satisfied with their service.

Kathleen Vinson

8 months ago

Daniel J came to our house to retrieve a small spray deodorizer can out of our toilet. He was extremely professional and explained all options to us. He tried everything possible, and remove it from the toilet. We were very satisfied with all he did. He saved us from having to buy a new toilet. Daniel is an asset to your company. We will definitely use again. Thank you to Daniel and Option One!

Jacob Foreman

8 months ago

I can't say enough good things about Daniel Payne and the team that worked tirelessly to replace our sewer line that was damaged. They provided a reasonable and fair bid for the job, were upfront and honest, and completed the job quickly in the same day so we could get back to normal life. We canceled our job that was scheduled with Morris Jenkins for two days later and more expensive. The Option One team leveled our yard back out after digging the trench and worked with the city for us. I'm truly thankful for Daniel and the team and would highly recommend Option One.

Amber Jones

a year ago

If you're looking for someone to fix your plumbing, these are the people you want. I had a massive backup in my pipes and called Option One on Wednesday morning. I was in desperate need of same day service. Brittany returned my phone call very shortly after I called, she had someone out to me within 2 hours. Aaron came out & discovered the issues with my old pipes, and scheduled me to have all of the plumbing and water lines replaced the very next day. He was professional and informative. The next day he and Ted returned and finished everything in one day! They were truly life savers! Both were polite, professional and courteous. They kept me informed through the entire process and the price was beyond reasonable. Give them a raise! I had a plumber out previously from a different company who was absolutely NO help. These guys are awesome! If I ever have issues with plumbing, I will be calling Option One and will recommend them to anyone I know who needs a plumber. Thank you Aaron & Ted!

Becky Otoole

10 months ago

Our technician Scott was very thorough and communicative about issues. He inspected our new home and gave us a lot of useful information. He did a major repair that required ordering parts less than a week after giving the estimate.

Tom Dawson

9 months ago

Can't say enough great things about our experience with Option One Plumbing and their tech Vincent Mckinney. He was extremely efficient in his craft and very personable. He was very knowledgeable about diagnosing our problem and went above and beyond to provide top notch customer service! Highly recommend them!

WorldWideWes 44

a month ago

So here's the deal, the techs told us if we gave a good review, we'd receive 10% off. It sounded like a no brainer until our sump pump failed and another company told us we were over charged for a repair that did not solve our problem. Our takeaway is, always get 2nd or 3rd opinions and be wary of special deals.

Jasmine Hundal

5 months ago

We had a leak while installing a bidet. Joshua was on time and figured out that it was a small/quick fix.
Will definitely be reusing their services!

Francesco Gardner

a year ago

I would highly recommend this company. We hired Option one plumbing to install a whole home water filter.
Daniel, our tech was on time and very professional. He went through all the work with us a head of time to make sure everything was accurate. Once completed, Daniel reviewed all the features of the unit and stayed an extra 40 minutes to allow the unit to run to…ensuring that there was no issues.

Very professional, prompt and clean.
Your in good hands.

Robert Vinson

8 months ago

Daniel J was very professional and completely explained our options. He tried and successfully removed the object from the toilet. We were extremely satisfied with everything. Daniel is a great asset to your company.

Brandon Hernandez

3 months ago

Scott & Lee came out and did great job detecting the leak and repairing it. Very professional, would recommend!

Jonathan Byrum

7 months ago

We were purchasing a home with significant plumbing problems and needed estimates. The plumber that responded was on time and very professional. He texted a notification that he was on the way with a picture of himself. He found other problems that the home inspector had missed. Highly recommend.

Trina Linder

7 months ago

1st of all I contacted the company at 4 AM in the morning and someone answered the phone. So for me that was a great plus. The plumbers came in very professional willing to help resolve the issue and they did. Their services were above amazing, amazing and professional. My issue has been fixed and I will use them again and recommend their services to everyone. Thank you so much. Trina Linder

Kristen Radford

5 months ago

Scott was very professional and helpful. Found the issue where RotoRooter wouldn't even attempt to. Will be using them from now on. Thanks!

Billy Bristol

5 months ago

Daniel Payne was very professional and did a great job with a tough plumbing job. I highly recommend Option One.

David Guillen

a year ago

I can't say enough good things about my experience with Option One Plumbing! One word that immediately comes to mind is integrity.

From the my first interaction with their scheduler, I felt like they really cared and were trying to do right by me, the customer. They were patient and responsive. They initially scheduled me for a 5-7 PM time slot on a Saturday evening, which I was thankful for. They called me twice that afternoon to let me know that things were running a bit behind schedule, and I appreciated their updates.

Also, when it became clear that the tech wouldn't be able to arrive until after 7 PM, they gave me the option of either having the tech arrive after 7 PM or first thing Sunday morning. I really appreciated that as well and opted for Saturday night.

Ted, the friendly and talkative tech, arrived after what must have been a long day but was professional and positive. In less than an hour, he reset the tankless hot water heater, spent time explaining the system and how to troubleshoot a few things, and was very clear that he would be back if the problem was not fixed. The total cost for the visit was the $99 fee I had been quoted from the beginning with no additional fees. At no point did he try to sell me something I didn't need.

Option One has earned my trust, and I will definitely look to them in the future for plumbing and water heater issues.

After a negative experience with another company (one that does a lot of advertising), I'm glad I found Option One. The difference was like night and day. Thanks, Ted and Option One!

Lisa corriher

a month ago

Thomas was a very respectful young man will be using him for all my plumbing needs.

Shirak Zakaryan

7 months ago

Had a leak under the kitchen faucet. Called Option One to come fix. Scott was great and did an amazing job. I have a few more jobs that need to get done and I know I’ll be calling option one and specifically asking for Scott.

Trey Hill

a year ago

Daniel from Option One Plumbing was hands down the best plumber I've ever had to deal with. He had a lot of work to do but got it done in a timely manner and had a good attitude about it which was nice.

Would highly recommend to anyone, service was top notch.

Gina Jones

10 months ago

My appointment time was between 9:00 and 11:00 and Lundon showed up at about 9:15. He was knowledgeable and helpful. He was able to replace our pipiing as well as give us a reasonable estimate of how much it would cost. I would definitely recommend this company for your plumbing needs.

Alexa Biniasz

7 months ago

Would recommend Option One Plumbing. Very responsive and professional service.
Shane did a wonderful job. He explained everything and did his work with great care.

Taylor Bryant

a year ago

We’ve used Option One twice in the last 6 months. Once for moving a water line for a renovation and once for a major clog in our drain line. Trever, who did our renovation project was awesome and went above and beyond for us. Our other technician for the clog was Ted. He was just as awesome! He treated our home as if it were his own and refused to leave until the job was completed to his and our satisfaction. I could not recommend this company, or either of these two gentleman enough for any plumbing project or issue you have in your home. Fantastic experience both times with scheduling and completing our plumbing needs.

TODD COLLEY

4 months ago

Tim came out to my house and was very professional. Very educational and gave me a wealth of knowledge on best way to go that to save me some money.

Wallace Oldham

a year ago

Found this company online. Had a problem with the city about water usage. Our technician was Ted, I can't express how impressed I was with Ted. Arrived on time, service truck spotless and knew what he looked like via text before arrival. He listened to what the situation was and went right to work. Gave our house a thorough inspection, and took the time to explain what he found. He even explained our 3 options and what would be involved with each. I highly recommend this company and am glad they employ people like Ted. Update, needed option one services again. Had such good luck with Ted last time I requested him again. Ted installed a main waterline shut off valve. He gave me the cost upfront and went to work. Very organized and timely. Ted is a great representative for this company.

Robert Harvey

5 months ago

Daniel Jennings provided an amazing emergency repair to Sewer Line that was damaged by tree roots. Highly recommend this company

Susan Boockmeier

3 months ago

Scott and Lee were professional and did an
excellent job. I will tell friends this is the
plumbing company to use.

Hayden Hurst

2 weeks ago

Thomas McDonald helped us. He was very patient and walked us through what needed to be done. Very professional

Jarrod Miracle

a year ago

I am so grateful that we went with Option one plumbing to assist us with a few issues around the house. We had a bath tub that was very slow to drain and a 1/2 bath that had some water supply pipes leaking and needed moved. They were very responsive to my inquires and sent out a technician (Ted) to evaluate my needs and provide a free estimate. From the moment Ted arrived he was personable, professional, and took the time to go over our options and provide the best course of action. He was extremely knowledgeable and patient as I asked questions and after speaking with him we started the work right then and there. The prices were reasonable and the customer service great but working with Ted is what would have me referring others to this company in the future. I’m glad to see there are still honest people who truly enjoy their craft out there. Thank you for all of the hard work and wonderful service! Will definitely be using you in the future.

Susan Davis

10 months ago

Scott showed up early which was great. He was extremely thorough, checking multiple areas (shower, tub, hot water heaters, toilet, water pressure, etc.) to identify where the leak was that was showing up in my breakfast area ceiling.

He did not try to upsell me but did provide some information on areas that I may want to consider in the future. He took the time to explain several options as well as their philosophy.

He also gave me some advice on how to cover the stain in the ceiling temporarily since I am having a major event in a few weeks and did not want to undertake a major project which could be disruptive to the area.

Very approachable and a real delight to chat with!

I will use them again.

Susan

Cliff t

7 months ago

I had the pleasure of working with Lundon. He was on time, straight forward, and gave me a great price (I shopped around a bit).

Highly recommend and appreciate him and Option One.

Rod Smith

6 months ago

Super professional, on time, very knowledgeable. Daniel is my guy.
Booked him a 2nd time to help on our new property.

Matt Vaughan

5 months ago

Daniel was prompt and fixed the water heater in a timely manner. He was very professional and showed up on time!

Bill B

a year ago

Ted is “The Man” when it comes to customer service for this company!! He did exactly what he said he would do and stayed overtime at no extra charge to make sure he did it right. He truly was a God send to my wife and me, and this spring we’ll have him complete the estimated work which was out of our budget here at Christmas time. We will definitely use Option One Plumbing again in the near future to complete our job as long as Ted is there!!!! Very impressed with him and the company!!!

Ron Cameron

9 months ago

As a maintenance manager, Option One Plumbing has become my go to company! They get the job scheduled quickly and get it done right! My latest call was a water heater they had previously serviced, and unfortunately it had an issue not caused by the previous service, yet they took on the responsibility, going above and beyond making it right, and replaced it at their cost!
You don't often find that level of service!
As I stated, that's why they are my go to company in the Charlotte area!

Chris Fowler

5 months ago

Daniel Jennings came out an replaced our water heater , toilets and plumbing line. He was fast efficient and fun to work with great experience

Emily Pittman

3 months ago

Vincent was awesome! So very glad we called and had them come to our home!

Sarah Medearis

a year ago

I was blown away by the service we received from Ted. He did such a thorough inspection of our home discovering multiple critical issues that could have interfered with the sale of our property. That and he treated it like it was his own. We were not on site and he asked me helpful questions that were not even related to plumbing, like should I turn off the oven light? He stayed late and made such that every plumbing detail was taken care of and tested fully. Working with Ted has been my best experience with any plumber in Charlotte to date. Seriously he is amazing and should be promoted. Incredible person and much appreciated! Thank you Ted!

Billy Shugart

9 months ago

I hate giving negative reviews but I scheduled online with an appointment for the next day which is the only day I could meet for over a week with a plumbing issue. I waited for the plumber to show up between 10-12 and as it got closer to time, I never got a call, text, email, or anything from them. I reached out after the 12pm window and the phone rang but never went to a voicemail. It said it hadn't even been set up. I was hoping for some kind of response because I called multiple times but never got any kind of follow up.

Marjorie Brown

a year ago

First time I had used Option One. I highly recommend this Plumbing Company and give Michael, the service rep, a gold star for his work. AND he cleaned the area of use to a sparkling finish when work was complete. This company is honest and do not rip you off like most of them try to do. I have finally found a great plumbing company to call when I have a problem.

Charles Marsh

a month ago

Thomas was a great technician and he came out and informed me on what I need to get replaced.

Theodore Johnson

3 weeks ago

Tim wish Option one was responsive and vey professional definitely recommend option one for all your plumbing needs

Christian Correa

10 months ago

I had a horrible experience with them. They sent one of there certified tech to check my pluming and told me some lie not only that still charged me 200 just to tell me a lie. So I called another company and all they did was a simple cleaning and that fixed my problem. I would not recommend this company they don’t know what they are doing and will tell you a lie to collect 200 for them to come. Don’t get ripped off like I did oh and yes of course they don’t say or do anything to assist with this matter

Raenada Sanders

10 months ago

Shane, did a great job assessing my toilet leak and brown water problem. He provided me with great options and was quick and efficient. Would recommend to others and use again.

Hannah Long

3 days ago

Option One is my go to for plumbing. Professional and clearly explain repairs.

Stacey Bohm

a year ago

Michael came out to look over our busted hot water heater and give an estimate to replace. He took the time to answer our multitude of questions and talk through the options we were considering. He was very knowledgeable of the services and product options. Specifics of the water service in our area and completed both a water quality test as well as a water pressure test of our home prior to recommending services. We had another competitor that advertises heavily on the radio come out for an estimate, and let me say this was hands down a night and day difference between the customer experiences and professionalism. Michael and Option One receive 5 stars from me. I appreciate not having to flip through a book with a sales pitch for services needed in my home. This is a priority situation and was treated as such without upsell fluff. Thank you Michael, thank you Option One.

April Roberts

a month ago

Vincent was great he fixed our water heater noise issue!

Michael Brizendine

2 months ago

Joe Mitchell was great. I highly recommend option one plumbing as your plumber charlotte nc

Joseph Tonucci

a year ago

Option One Plumbing was very responsive! The techs were professional and knowledgeable and the quotes were received very quickly. In addition the work was done within a day. Which was fantastic, since our family had already suffered thru 3 days without hot water waiting on another plumbing company to just tell us whether a part was in-stock or not.

Finally really liked that the final payment was exactly what they quoted before starting any work. The quality of product is high and the price very competitive.

James Litvak

a year ago

I thought I had a great plumber, and then I met Ted from Option One. He is awesome! And will be my new go to guy. He was professional, knowledgeable!, and not only got our clog issue fixed, but also explained what was likely causing it, which my last plumber didn’t do in four visits. Ted is BY FAR the BEST plumber I have ever had the pleasure to hire (yes, hiring him was a pleasure, that’s how good he is). If you need a good plumber, Ted’s your guy!

Alina M

a year ago

We called Option One plumbing about water leaking underneath the sink and also very low water pressure in our house. Our plumber Ted was very respectful by leaving his shoes outside and putting his mask on. He was able to figure out what was wrong with our sink right away. I really liked that he gave me the detailed explanation of the issue before he started working on it by showing and pointing out the damaged parts. He double checked that the sink was in working order before moving to the next task. Everything was done in no time and I couldn’t be more happy with his performance! I would be very pleased to recommend Ted to anyone! It’s great to know a professional person who knows his stuff and who’s got very friendly personality!

Kristen Dillard

a year ago

Dustin and Michael were amazing. They were timely, courteous and outgoing. They explained every step and were very honest about what we needed done. I would recommend them for any services needed. In fact we made a referral to a neighbor while they were here. Highly recommend.

Dr. Everett Case

8 months ago

Christian was responsive and professional. We recommend him and Option One Plumbing if you need any plumbing work done. Overall great experience.

Erin Knapp

a year ago

I would highly recommend Option One Plumbing to anyone in need of plumbing services! I called on a Monday morning for a leaky pipe in my kitchen ceiling and they had someone out the same day. Aaron the technician was a huge help and did whatever he could to help fix the issue quickly and within a reasonable price. I will definitely use them again for any services moving forward.

wade4812

a year ago

They came out and replaced the pipes in our house. Did a great professional job. They let us know what was happening while it happened and also did their job without any disruption to our family. Great experience this is their second job at our house and would hire again for future services.

Cory Thompson

a year ago

Ted was awesome, knowledgeable and went above and beyond to help us out. We weren't able to find the shutoff valve (even after having our handyman look) and he found it in 2 seconds as well as the county water meter which helped identify any leaks we had throughout the house. Thanks Ted and we highly recommend you and your company!

Ronald Kerr

3 months ago

We had a built in pool plumbing leak under the concrete deck

They were able to locate it close enough to make a repair and not remove all of the concrete to find it

Ronnie Pierce

a year ago

Ted was really nice guy. Very detailed took pride in his work. He even gave my dog a slim Jim. I would not hesitate to call him again and would recommend him too others as well.

Meg Alexander

a year ago

I'm so glad I found Option 1 Plumbing! I had them come for a quote; they are one of the FEW companies that will send a technician out to look at the problem and give a free quote with multiple options. I was so impressed with Ted's knowledge and professionalism, that I cancelled my other quote and had Option 1 replace my kitchen faucet and repair my shower faucet. Ted took the time to explain to me the issues, addressed low water pressure in my house, and gave me recommendations for a kitchen faucet that would work well and that I could purchase myself. Option 1 is now my go-to plumber! After using several local companies over the past 13 years, Option 1 is now my only option!

Michael Avore

a year ago

Ted has been great to work with, very responsive and communicative. He has roughed in an entire basement for me. He has found a solution to all the problems we have ran in to and hasn’t charged any extra like many other companies do. Highly recommend.

Kimberly Hill

a year ago

I work for CertaPro Painters, we had a leak underground beside our building. Option One was professional and communicated throughout the whole process. George came out, looked over everything and was able to start immediately. We are pleased that the leak is now fixed and it was done quickly!

Linda Richelson

a year ago

I requested an estimate. I was impressed with Shane. He was professional and informative. I will compare estimates and given similar pricing I would definitely prefer Shane to do the work.

I requested a revised estimate, twice, and was told no problem, I also requested a call back. Nothing was forthcoming. Appears they are only interested in first impressions versus providing follow-through.

Wanda Anderson

3 months ago

Awesome service from Joe and Scott. Will definitely call on them again.

Katrina Philbeck

a year ago

I am very pleased with option one. They have done multiple projects for me at my home. Their technician Christopher has always been very professional and does great work. Recently he removed old cast iron piping underneath my house and replaced it with all new PVC piping as well as installing a new 2 way clean out. I would definitely recommend this company and will be using them for future projects.

Karen Woodbury

10 months ago

Company was great to use: quick appointment set up online, communicative about ETA and plan of action once on site. Lundon H. was very helpful, courteous, and professional.

Melissa Day

6 months ago

Incredibly professional, easy to work with and very responsive! Also gave me some information about future issues and what to be aware of. Very pleased! Thank you.

Dan Edinger

a month ago

Arrived on time and did quality work at the price quoted.

Rick Cooker (Cooker)

a year ago

Contacted Option One Plumbing for a leaking Pressure regulator valve.
Alfonso was able to schedule an appointment for the next day.
George arrived on time and was very professional.
He replaced the leaking valve and after discussing the benefits of a hotwater recirculating pump he was also able to install the pump for us in the same service call .
Spectacular customer service from beginning to end.

Tora

a year ago

Randy spent time trying to understand the plumbing design of the house before coming in and just trying stuff. He answered questions about the toilet clog as well as other questions I had about different plumbing designs and parts elsewhere and was very professional and friendly in the process. I would definitely use them again.

Blake Guion

4 months ago

Vincent was very professional and thorough in explaining the problem and what he was doing to fix it. Would recommend.

C. Anderson

a year ago

Ted was prompt, professional and very kind. He is very good at his craft and works hard to get the job done right! I appreciate the excellent service and will definitely call again! Thank you so much!

Jeramiah Dooley

a year ago

At 5:30pm on a Friday I came home to find water pouring out of my water heating tank onto the floor. I called 4 different places, including multiple who promised 24x7 service and Option One was the only one who made good on that promise. Ted showed up, got me up to speed on the issue, gave me multiple options, and answered all my questions. By 11:30pm the old system was ripped out, the new one installed, and the area cleaned up. I'm stunned. I can't recommend Option One enough, and Ted was nothing short of amazing.

Doris Stewart

a year ago

I had Option One Plumbing come out regarding a washing machine drain at one of my rental properties. Service technician Ted showed up on time... was courteous...professional... knowledgeable gave me options regarding the repair. After I accepted the repair ...From start to finish it was done professionally and in a timely manner !! 5 STARS ***** for everyone from office staff to the technician. Thanks again.

Mark Vincent

a year ago

We had an underground leak that, of course, the City said was not their responsibility. I called several plumbing companies. Each one said they couldn't come out for a few days. I felt like it was a ploy to wait for the issue to worsen. Finally I called Option One! They said they could get a rep out late that afternoon. I was satisfied. A few hours later the office called back to say they had a rep available to come out early if it was OK with me. IT WAS MORE THAN OK! IT WAS AWESOME! My rep, Tim, arrived early afternoon, identified where the leak was coming from, gave me several options for repair, at various cost levels. I picked the one the made the most sense, worked best for my home and my budget. After a quick call to my cousin--also a plumber--he agreed with what Tim was suggesting be done and was the most cost effective option. I was overjoyed to finally find a company that wasn't trying to rip you off and jack up costs for work not needed. KUDOS TO TIM AND OPTION ONE!!! Tim arrived the following morning and got to work. He was done by early afternoon. Now if you were following along, you got it, Tim came out early afternoon to diagnose my issue and within 24 hours, IT WAS FIXED--AT A GREAT PRICE!!! Option One is now my 'go-to' for plumbing needs.

Bill Mahoney

6 months ago

We've used Option One a few times now and Logan has been great! Highly recommend!

Shenita Bost

a year ago

I was especially pleased with Ted Stewart. He was VERY PROFESSIONAL and explained the service he provided prior to performing them accurately and safely. Mr. Stewart is a dependable employee who enjoys what he does and he aims to please. Thanks you thank you for your customer service!!! Nice to see someone knows how to do that. THANKS

Cierra Carter

a year ago

I’m so glad I found this company. Daniel was awesome!! Very professional, efficient and honest. I have a spa business that needs running water and unfortunately the suite I’m in has no plumbing connections. He informed me this job would be very expensive & instead helped me set up a portable plumbing system! I was so grateful of his help because I have been trying to find a solution to my problem for months! He came and fixed the sink in 30 mins!! Would highly recommend this company, ask for Daniel. Would give 10 stars if I could.

Shaun Hughes

4 months ago

They were amazing! Solved my problem fast and were super professional

Robert Reinhold

a year ago

Got quoted on 5/11, service scheduled for 5/13. Plumber had to leave early on 5/13 due to family emergency, which is understandable. Came back on 5/16 and worked all day but couldn't finish because he didn't have all the parts he needed because of a truck swap; said he'd come back 5/17 @ 8:30am. As of 10am he's still not here and not answering his phone. Three trips and unresponsive for a simple job? C'mon now, had high hopes because of the glowing reviews.

Edit: They went the extra mile to make it right.

Jenny W

a year ago

Same day service! Ted the technician was knowledgeable and professional. He walked me through all of the issues and possible solutions. We have a 100yr old house and he was able to think outside the box to find cost effective solutions. Very pleased and will definitely use again.

Andrew O'Neil

a year ago

We called Option One as our 5-6 attempt to unclog a pool plumbing pipe. They were unable to unclog the pipe, but I feel as if Dustin really tried and made every attempt that him and myself could think of to try and unclog the pipe. While we didn’t remove the blockage I do think we located it which was just as helpful as no one before Option One was able to identify where the blockage was. Dustin was very professional, knowledgeable, and honest about what he was doing and how he explained the process. When I do get the blockage removed, I will be calling Option One to return and re-plumb the pool.

bill mahoney

6 months ago

We've used Option One a few times now and Logan has been great! Highly recommend!

Neeta7241 Ji

a year ago

Michael and Dustin did a great job trying to clean up our clogged laundry drain. They offered least expensive alternative to save the overall cost of repair until the clog was cleared. Highly recommend this business.

Robert Smith

a year ago

Timothy Robinson was a very fast, conscientious, and diligent worker. He was able to pinpoint our leak in the main water line and repair it. We appreciate Option One Plumbing's services and we highly recommend them for all of your plumbing needs!

Paul Briggs II

a year ago

Ted was great! He arrived earlier than I expected, which was a plus. He was friendly and quickly assessed the situation. He solved our problem while being professional and personable the whole time. Would definitely call again.

Mary Russell

2 years ago

Whoever hired Michael knew what they were doing. Very professional and extremely nice. Took his time and made sure myself and my husband knew exactly what was going on. Sat down and spoke with us in detail and took the time to explain everything to us. Where others seemed to skim through, he did not. For a job that can cost thousands we felt most comfortable after speaking with Michael. Thank you!

Harry Byrd Jr

2 months ago

Option One ( Josh ) did a wonderful job. He’s a professional!

Bridget Hall

a year ago

I had a great experience with this company. The company was very prompt with scheduling a visit. Ted was awesome, he was very informative about my repair. Ted offered expert knowledge on how to prevent the issue going forward. I would definitely recommend this company.

Ximena Blankenship

a year ago

Daniel was professional and did an amazing job! He explained in detail all his work and
Fiction of the items replaced. We are very satisfied with the service

The M Factor Style Company

5 months ago

Amazing Service, great communication, and I look forward to building a relationship with your plumbing company, for my business.

Allison King

2 years ago

Michael was 20 minutes early to my appointment for a main sewer line clog in a 200 year old house. He took the time to search the property for our non-existent road access, crawled around in my gross crawlspace, and was very thorough in his cleaning process. He and his coworker Shane not only fixed my clog, but explained the next steps in replacing my old, crushed terracotta piping connected to the junction they cleaned out. I respect their mission to fix the whole problem, not just put a band aid on it. I recommend Option One because they not only do good work, but also have a good attitude, are very personable and care about their customers. I look forward to working with them again soon.

John Intihar

a year ago

I exclusively have used Option One Plumbing for what I needed done, which has been quite extensive. Ted was highly experienced and professional and worked incredibly hard to get the job done. Beyond impressive, with consistent quality.

Kim MM (kmm)

10 months ago

Thank you Shane for the immediate response and coming out to fix our outside and inside plumbing.

William Broich

a year ago

Called Option One in a pinch on Saturday morning. Ted came out that day and was incredibly helpful. Completed a toilet installation for me that was needed after the old one finally gave in. Yes was courteous, prompt, reliable, and knowledgeable. Will make sure to use them again and ask for Ted specifically if possible for any other plumbing needs that may arise!

James Caldwell

a month ago

He was very good at explaining the situation and fixing the leak.

Josh Brown

6 months ago

Logan was an excellent partner to help us with a powder room wrap to correct some damage done by demo team.

Morgan Brewer

a year ago

We've used Randy with Option One three times now and he's incredible. Very knowledgeable, skilled, and friendly. Today he fixed our fireplace gas logs.

Jason Koelle

2 years ago

Ted showed up and has a great attitude. I explain the situation to him. He listened until I was done. He said let me take a look. A few minutes later he said I see the problem. Ted started the job it didn’t take him long to fix it. Ted explained to me some of the many services that Option One offers. I do need a few extra things fixed. Option One will be my first call for any plumbing needs

Stephen P

a year ago

For most of us, the feeling of dread and impending doom that comes with having no water come out of the faucet, finding a leak and having a sewer backup all at once surpasses such things as getting a root canal or stepping foot on a used car.

Needless to say I was not looking forward to contacting a plumber but after consulting YouTube I realized I had no other choice, so I held my nose and started dialing..

But wait, this experience was nothing like I had expected, as the customer service was friendly and not condescending, the scheduling was done for the next day without a hassle, no sitting around all day waiting for a technician, as Ted contacted me when he was 45min away as I had requested, and li and behold he actually showed up ten minutes earlier than scheduled and was waiting in the driveway for me to arrive from work, so I didn’t have to take half the day off waiting for a six hour arrival window.

The best thing is, the exceeding of my expectations did not stop there, as Ted was friendly, personable, professional and beyond persistent, as he worked effortlessly to identify the issue that had confounded others, and not only did he find the problem with the pipes and leak, but he fixed everything in a timely fashion, while explaining what he was doing each step of the way.

Having the heart of a teacher is something I look for in the service industry, and my technician Ted truly exhibited this quality, as you could tell he not only enjoyed his work, but enjoyed teaching others as well.

Overall, this experience with Oprion One plumbing completely changed my mindset about plumbers, as this was dare I say, an enjoyable experience from start to finish, as even the bill came in much lower than expected!

I highly recommend these guys for all your plumbing needs as they were trustworthy, professional, prompt, service oriented, customer focused and a tremendous value for the quality of work performed.

Slayton Alexandra

a year ago

Super friendly and professional, came out within an hour of being called. Took care of us and our plumbing problems at an affordable price. Would absolutely call them again for any kind of plumbing issue! If I could give more stars I would! Daniel is the best!

mary teague

a year ago

Randy came out and flushed our water heater. He was very knowledgeable and he explained everything to us. Cleaned up afterwards. And now we are preferred customers. Thank you Randy for a job well done. See you next year ?

erin Hall

a year ago

Option One Plumbing was amazing- we noticed some water damage on our ceiling and they came out today and inspected to find the source of the damage. I appreciate their honesty and recommendations. I will definitely use them again.

Lia Soles

8 months ago

Option One Plumbing was my lifesaver!! Scott was incredible and answered all my questions and whatever concerns I had. Option One cares about their customers!

Regina Reid

a year ago

The Technician was knowledge and installed my faucets and cleaned up. Great service I will call them again. Ted was very friendly and I felt comfortable with him in my home

Andy Beloni

a year ago

5 star ratings for Tim and Ted who diligently spent the better part of a day working on resolving a lingering sewer blockage issue. Finally got this problem behind me with these 2 competent plumbers working in synchrony. If you watch their work you will be impressed and entertained!

James Scott

2 months ago

Tyler was prompt courteous and did a great job.

Dawn Trank

8 months ago

Called with an emergency. They were here in less then half an hour. Scott was excellent. Will definitely use them again.

Sanjay Banerji

a year ago

We had Aaron come for the service. He was courteous and explained everything so well. He did the job well and we are very pleased with Aaron and Option One Plumbing!

Sabrina Leslie

a year ago

Update 24 January 2022
Services rendered in November 2021. I was told by manager Brittany that I would receive assistance with an itemized bill to send to my insurance company. Even after numerous calls, the bill was still not itemized the way the insurance company requires. They stop responding to calls for help. I got screwed big time by this company.
———————————————————————————
Technicians get a 5 star for their work. The low rating is for the customer service. This company left me with an astronomical bill to pay when I have insurance that will cover a potion of the bill. Only thing that was required was an itemized bill for which they insist the can not give. This is totally crazy. They don’t care about helping you once they have received their money. They left me high and dry. I would not recommend this company. This is a revised rating.

Jian Chen

a year ago

The technician Michael came to solve our clogged kitchen sink issue. He was very courteous and very patient to answer all of our questions. He addressed all of concerns and explained his work in detail. We are very happy with Michael. We will use option one in future

Nicole Jungo

a year ago

Ted was great! He knew exactly what we needed and was ready to do the job ASAP! It was so quick and easy, and scheduling someone same day for an emergency appt with company coming in…. I can’t thank you guys enough for taking care of us!

Hunter Miller

a year ago

Ted from Option One was extremely responsive, professional and thorough. Great communication from start to finish and he did an excellent job locating and repairing two separate leaks we would have never found otherwise.

Nathaniel Hendren

10 months ago

We used Option One Plumbing to run some water lines at our facility. Casey, our tech, did an outstanding job and was very responsive.

Linda Williams

2 years ago

Dustin was phenomenal! He arrived early,listened to our concerns, clearly explained every step, and he was able to show empathy due to us only being in our home for 1 week. Excellent quality work and good prices.

Chris Franks

a year ago

Tim was courteous, knowledgeable, patient and just fun to talk to, also a good listener. What I mean about being knowledgeable he broke dat thang down! telling me about the contaminants that build up over time in the bottom of the tank, and how much more sufficient the waterless tank would be. My mom and I really enjoyed talking with him. We weren't able to move forward just yet due to our other financial obligations, but when we're ready there's no other company that we rather use.

Tim, U da Man!

Richard Jones

10 months ago

Casey done a outstanding job repair the leak. I was a little nervous trying to find a plumber but I have to say I usually don’t post. I give these company five (5) stars and a military salute.

Stacy O

a year ago

Great company, went above and beyond to get us taken care of in the middle of the night. Ted came right out. He was very professional and did an excellent job explaining everything! Highly recommend!

Steven Delvaux

10 months ago

Daniel was a great plumber. He was professional, courteous, and knowledgeable. He listened carefully and performed all services in a timely manner. He took care to help assist with every issue I raised to him. Thanks!

Doris Bonds

a year ago

WOW! Option One Plumbing and “Tim” we’re both a 10 out of 10!! We are in a high rise in Uptown and decided to rip out tub to install tile and glass door shower to upgrade. Once the tub was ripped out, I called two different plumbing companies to be told “installing a shower was not a possibility”. Finally we called Option One, and Tim showed up on time, dealt with loading dock, came right up the service elevator, and got to work!!! It was not basic, but he exceeded with expertise!!! I would recommend and use this company for ANY job, large or small!!!

Malik Pedroso

11 months ago

Scott came out and provided excellent service. Walked me through everything he saw and provided me the best solution to the problem. Extremely professional and knows what he is talking about.

Brandy Horne

4 months ago

Tyler was professional and explained everything to me. Very helpful and polite.

Traci Shreero

11 months ago

Fantastic service. Daniel a real pro and a pleasure to work with. They installed a tankless water heater system in our new home.

Truccey Nguyen-Do

a year ago

Service was great overall! Ted came out and found another leak on top of just our running toilet. Saved us for a huge incoming water bill. Friendly and went above and beyond to stop our toilet from constantly running.

Beverly Schick

a year ago

Ted worked diligently to fix the long list, sink drains, faucets, and a replacing a toilet. I am especially thankful for his fixing my hot water heater's gas leak and vent. Everything is working great!

Kevin Y

a year ago

Amazing company. Micheal was on time and professional. He got the job done the way he said he would in the amount of time he said it would take. Very impressed. Will definitely be our plumbers of choice no question. Highly recommend!

Steven D

10 months ago

Daniel was a great plumbing technician. He made all requested services and was very competent, professional, and caring. Truly appreciated. Thank you.

jonathan billings

6 months ago

Scott's team was amazing would definitely call again ,but let's hope I don't have to lol

hello imlonely

a year ago

I really loved my plumber Mr. Ted was very professional and patient. I didn’t expect him to be here all day but he was and did not complain not once. We even cracked a few jokes. For your plumbing needs choose OptionOne and ask for Ted

Michael shields

2 years ago

I had a clogged toilet due to some “flushable wipes” and I literally couldn’t use the only toilet in my apartment. Reached out to these guys and they were extremely professional and nice. Shane came out and had me up and running in less than 30 mins. He was very knowledgeable and informative. I would definitely recommend to EVERYONE.

Antonio Padilla

a year ago

Going above and beyond only begins to describe the job Ted did for me. After pulling the toilet and running a camera, we had discovered a clogged/broken pipe underneath the driveway about 3 feet down. Ted came back the next day to dig up the concrete, repair the broken pipe, and repour the concrete. As expensive as this sounds, Ted went out of his way to try and find ways to save me as much money as possible. If you call option one for your plumbing needs, make sure to ask for Ted or Tim. They both have similar work ethics and will get your job done!

Aaron Smith

2 years ago

Great prompt response and they gave me options every step of the way. Patrick educated me on the technology as he worked to resolve the issue. As far as clogged drains go, it was a good experience. I would definitely use Option One in the future.

Brendan Bambrick

a week ago

They showed up on memorial day and got the job done!

Taylor Russell

2 years ago

Called for estimate and they came out same day and provided a very detailed estimate for our situation. Michael was very friendly and knowledgeable about our old galvanized and cast iron piping and offered multiple solutions for us.

Brandon Darby

a year ago

Trevor has come out to assist us on two different occasions and both times he has been very professional and informative about the repair needed. He is our go to guy for all things plumbing related going forward. Thanks Trevor and Option One plumbing!

Deborah Scott

4 months ago

Vanity and sink install in bathroom. Great job! Very kind and professional.

Tina Vasquez

2 years ago

He did a great job. Quick with finding and fixing the issue. Answered all my concerns and explained all my options. He also made sure to not make a mess. I would recommend this company to family and friends. Thanks so much.

ulises tovar

a year ago

Ted was great to work with, very professional and provided a thorough assessment and service repair. I would highly recommend him, and would personally use him again in the future for any plumbing issues

Sheila Wright

2 years ago

Micheal, Trever, Adam and Vinny did an excellent job repiping the entire house for us. They were very respectful of our home, kept everything very clean, and stayed late so we could have water that night. Highly recommend!

Mel Gwathney

a year ago

This was the most professional experience I’ve had with a plumbing company all year. I’d been trying to get in contact with a service for over 8-months, no avail! I’ve had serval companies say they’d call back or that they were coming but never showed. The customer service from scheduling down to my technician was amazing.

Linda Horn

a week ago

Very professional, on time, great communication and great value!!!

Ginger Crump

a year ago

Randy responded on New Year's Day and corrected the issue quickly and accurately. We were so impressed that we are looking to redo our whole house plumbing with this company. Thanks for helping us!!

Jadah Smith

a year ago

Dustin was really professional. He helped me figured out each one of the problems I had and gave me a resolution for each one. He took the time to walk me through the entire process, explained everything and was very professional and friendly!

Linhney Nguyen-do

a year ago

Very responsive and professional. Michael went above and beyond in getting our preferred product and was thorough in his work. We really appreciate the speed and quality of the work done!

Justin Dye

a year ago

Trevor was very upfront and professional. Company was responsive on first phone call and we were able to have a new water heater the next day after ours broke…and on a Saturday!

Jo Dee

9 months ago

I had a gas leak and they came out the same day to repair it. Very reasonably priced. Will definitely use again!

Heidi Morrison

a year ago

First off, we work with Ted tonight, how many plumbers show up on time on a Sunday night?. Ted does, very professional and was very pleasant experience?, Thank God for Option one. Look no further, totally satisfied..

Robert Harvey

5 months ago

Daniel worked diligently and did a great job replacing a broken sewage line in my front yard.

Lisa Parrish

7 months ago

They came when no one else would didn’t over price the job was respectful and professional I highly recommend this company

david caruso

a year ago

I accidentally dropped the plastic toilet paper holder into the toilet when flushing and down it went.

The service technician Ted was very professional, friendly and the cost was reasonable.

I am very satisfied with the service

Brooke Arvia

2 years ago

Christopher was very knowledgeable and helpful when he came out for our estimate. I appreciate the time he took to explain things. He was very courteous and professional while on the job.

Arturo Vergara

a year ago

Ted was kind, friendly and very professional. He walked us through all of the issues and possible solutions and is very knowledgeable. Will definitely use again!

Abdullah Saleh

10 months ago

Super efficient and professional. They were really flexible with their time. I appreciate the professional service Scott and his team provided. Thank you

Chris Love

a year ago

They also installed sump pump
Shane was fantastic, we had to have them come late Monday night and within 24 hours our flooded basement was fixed, I definitely use them again and request Shane

Red Leader

a year ago

Super kind and friendly employees! Brittany was the best, I explained the problems we were having and she was quick to respond to us and get us the help we needed! Highly recommend them for any plumbing problems you may have!

Sam Kakitsis

2 years ago

Kenny, one of the service reps, came out multiple times trying to troubleshoot what was wrong with our Grinder Pump. After several attempts and calls with his boss and the product manufacture, he was able to determine it was a faulty float. I appreciated his time and efforts to figure out and resolve the issue.

Dionne Smith

9 months ago

Josh did an excellent job assessing the issue, timely response to service call, very through. I will use the service again in the future.

David “Fessi” Fessler

2 years ago

Christopher was professional, knowledgeable and thorough in handling our master bath leak. We were very pleased with his services and would definitely recommend.