April Carpenter

2 months ago

When I first call, I received a professional greeting and assistance. The next business day Jason called to say he was on the way. Jason is friendly and professional. He explained the process of the service and began the work. He also took the time to share with my son how he got into the career path. He had to take the toilet up and eventually was able to dislodge an airpod case. See photos. I would definitely recommend Jason and Benjamin Franklin Plumbing. ?

Carla Goldson

2 weeks ago

Overall satisfied but no clean up. I would have gladly provided a trash can for the pieces of paint, etc. left in the tub and shower. Had to vacuum carpet where drywall was cut. Repair done well but now have a screw that punctured through wall on other side to be added to patch job.

Carmon Choice

2 months ago

Tankless hot water heater installation. They did an awesome job and gave the best price. And unlike other plumbers in the area who tried to force me to use their provided equipment and mark up the price a whopping $3,000 more than I paid Ben Franklin, these guys gave me a good price and installed the tankless gas water heater I purchased from Lowe’s. I can’t thank them enough for the fair pricing and great service!

Harriet Davis, MD

3 months ago

I scheduled an appointment 1 day prior and the appointment window was from 8:30 am- 6 pm. One the morning of the appointment, Joshua called before 8 am to let me know his ETA. He arrived on time and completed my job in a timely fashion. Benjamin Franklin Plumbing is known as the “Punctual Plumber” and I totally agree!

Stephanie Eickenhorst

4 months ago

Russ Baker replaced my hot water heater this weekend. He is incredibly friendly, great customer service, and easy to work with. My dog, Maggie, would have jumped in his truck and never looked back. Russ worked professionally and efficiently. He spent some time explaining what was replaced and my maintenance responsibilities. Russ is definitely an asset to the Ben Franklin team. If I have any future needs, I will definitely request Russ.

Karen Smith

a month ago

Travis was very friendly & professional. He assured me that I didn't have a major problem which was a relief! He instructed me on the correct way to eliminate clogged drains. I appreciate his advice & honesty! I will definitely call Benjamin Franklin Plummbing & Travis for future home repairs! 5 Star service-Highly recommended!

hayley obrien

3 months ago

We had an emergency situation and Adam came out very quickly. Though the problem was quickly resolved he made us feel very comfortable with the outcome. He gave us knowledge on other plumbing concerns in our home. He was very professional and responsive. He is definitely our plumber from now on!!

Meagan Gregory

5 months ago

Dajzan was awesome! He was so friendly, quickly diagnosed the problem, and got it fixed in less than an hour and a half! I had another appointment scheduled with a different company, and it was going to be over a week before they could get here and I’m so glad I called Benjamin Franklin Plumbing. They worked me in same day!

James Ziegelbauer

a month ago

I had Adam come out and help replace my toilet and fix my leaking poly valves. He was prompt on time and beyond professional and helpful with what he was doing and gave me information about all the steps he took to fix my problems. Would def recommend. Beyond satisfied with the job he did on my bathroom.

Andy Craig

a month ago

I had an unexpected need to replace my water heater come up after it ruptured late on a Friday night (tip: battery operated water alarm saved the day!). The next morning, Adam came out to provide an estimate, and then Russ came out to do the install about an hour later. Along with his colleagues Russ Jr. and Richard, they did a great job. They explained everything well, worked with care, and were a pleasure to talk with.Yes, the big plumbing chains are expensive, but I figure once in 15 years, it's money well spent. I got the work done quickly and most importantly, done right. I'm very pleased!

Austin McKee

a month ago

Dajzan H. did a fantastic job! I'm extremely please with how thoroughly he inspected our sewage pipes! His knowledge and professionalism kept me and my family at ease about a very messy situation. I will always recommend Benjamin Franklin Plumming, but especially Mr. Hunter!The timely responses and quick work is worth the money!

Jill Kimbirl

5 months ago

We had vibrating pipes and Josh determined the source by narrowing down possibilities. He kept me informed as he went along and solved the problem. He then installed the faulty part quickly and efficiently. Josh was friendly and very professional and when we have another problem in the future we will be calling him. I highly recommend Benjamin Franklin plumbing.

Rebecca Felder

3 months ago

Adam Wahl knows his craft! As a customer I appreciate his high-level of professionalism and customer service. After assessing the problem with my water heater he thoroughly explained the issue and presented several solutions. I truly appreciate him working with me, the customer and my schedule. He is phenomenal!

Pat Cox

2 months ago

Great response time and customer service. Joshua was the ultimate professional and knowledgeable technician. Price for service was very acceptable. Will use again if we need plumbing services.

Merri White

a week ago

Jason resolved a slowly building issue at the house which quickly became evident. His professionalism, knowledge, patience, and sense of humor to got me through the situation … all while working from home, in the middle of graduation season, pending arrival of family, a barking dog, messy teenager, and every other bit of life that shows up. The other happy accident??? He’s a Philly-guy!!! He’s my kind of people and will only request Jason from now on … Go Birds!

Porky32 Boy55

4 months ago

Derek did a great job in cleaning up the leak, assessing the problem, and making the repairs. He kept me informed along the way of what he was doing and the cost. I’m very pleased with the price and especially with Derek and will request him specifically should I have a plumbing problem in the future.

nancy dilks

a month ago

Derek did everything he could to fix the situation. He was corect when he came in and told us it was a septic tank problem. We asked him to use the camera and the snake. Although it did not fix the problem he was up front about the cost. I was impressed with his honesty and knowledge.

Kristin Hoover

a month ago

Derek was on time and very professional. The estimate he provided was immediately emailed to me and there was no pressure to schedule the work. He explained the different options and informed us they do offer financing as it is a big job with a big cost.

Cheryl Benson

2 months ago

Jason was on time, efficient, and very professional. He provided excellent service! He is certainly not responsible for this but, If anything, I thought the cost was way too high. But my husband says I'm a cheapskate, so....

Tj Mali

a month ago

Had bad odor from one toilet. Adam was great at diagnosing and fixing the problem quickly. Also very respectful of our home and was diligent about cleaning up when he was done. Very pleased. Learned more about plumbing in his 30 minutes than I ever knew before! Great job!!

Rossana Chirivi

a month ago

It was very easy to book an appointment with Benjamin Franklin, as a matter of fact they got me in their schedule for the same day. Anthony was a pleasure to have in my home. Very knowledgeable, professional and courteous. He discussed different options and once I decided he worked fast and efficiently. Thanks!

Sam Martin

3 months ago

Josh was excellent. He notified me when he was on his way and when he arrived. He was able to trouble shoot our problem and replaced the required parts. We are very happy with the work done.

Morgan Rumsey

a month ago

Jason was very knowledgeable and pleasant. He provided us with options instead of going straight to the most expensive solution. My husband and I are so glad we decided to go with Benjamin Franklin Plumbing instead of the other options out there! 10/10 would recommend.

Linda Blackburn

4 months ago

Had plumbing work done at our home today, a new washer box installed and some new connections. Adam Wahl (estimator) and Brandon Linker (installer) were wonderful to work with. They were friendly, punctual, knowledgeable and professional. Brandon did a very thorough job and cleaned up after. I was very impressed with Adam and Brandon. Will be sure to call Benjamin Franklin Plumbing in the future for other plumbing work/issues. Plumbing issues are never inexpensive to fix but it was worth it for a quality job and competent employees like Adam and Brandon.

Christina Vann

a month ago

My water heater was old old. Like over 20 years old and it is located in the attic. Turn around time was next day when scheduling my appt. Russ and team were there in the morning and done by lunchtime - super fast! I have hot water and it’s great! Installation was quick and they were ninjas at getting the tanks up and down the rickety attic stairs. My dogs enjoyed their visit and 10/10 recommend their service!

Christine Houston

6 days ago

Called regarding my shower and had the entire issue fixed within 24 hours. My technician Travis was very professional and quick. Highly recommend.

Dan Hale

2 months ago

Jason and the folks at Benjamin Franklin plumbing did a fantastic job. Jason was on time, courteous and friendly. He quickly identified the problem and had me fixed up within 24 hours. They work with me on pricing and now my plumbing is working as it should!

Orlanfo Lawson

2 months ago

Jason called beforehand to set up a time. Jason arrived promptly at that time and performed his job in a professional and courteous manner. I have always had a great experience working with benjamin franklin technicians.

Steve Stevenson

5 months ago

Josh was fantastic! He listened and used all input offered to determine the best course of action. Josh was very professional and genuinely seemed to care. He minimized the impact and mess - he cleaned the area before leaving...I will definitely use them again!

Charles Soliozy III

2 months ago

The plumber was nice, the price for labor was very expensive. I had them install a new shower/tub valve and hook up the new tub spout and shower head. I provided the valve and hardware and had the drywall cleared. Took him under 2 hours and the cost was just under $1,000. I wanted to have him install a new toilet but the new toilet flange was installed incorrectly. He quoted me an additional $1,500 to cut the pvc and install the flange correctly. Obviously, I didn’t do that. Can’t justify the minimum $500 an hour rate. Thats a salary of over $1,000,000 a year! Sign me up for that gig!Updated: had another plumber look at toilet flange the plumber said I would need to remove and replace because it was not installed correctly. The new toilet flange spins and is tightened by a rubber gasket. The flange was rotated in 10 seconds (not glued down like the benjamin franklin plumber said) unbelievable how this company wanted to SCAM an additional $1500.00. Do yourself a favor and stay away.

Cooper Parsons

4 months ago

Dazjan Hunter was exceptionally caring, professional, and thorough helping me with an at home emergency I had never experienced. Dazjan addressed the water leak in my kitchen and walked me through the hows and the whys for each repair. He went above and beyond to take care of my home and the plumbing/piping. Thanks!

Eric

3 months ago

I called this morning to get someone who could give me an estimate for our water heater PRV. Much thanks to Adam Wahl who came out armed with knowledge. He gave me a couple of great options to help with reducing water pressure throughout my home. Thanks again!

Fernando De Urquidi

a month ago

It took Anthony 5 minutes and I paid over $400.00 for only 1 valve, the quote for 4 valves was over $1,200 and $100.00 per water hose, we have to sinks and each valve and hose is for cold water and hot water per faucet. It’s a joke! I got the other 3 done for $150.00 and this included the hoses connected. By the way I don’t think I got the 20% off.

Sally Farnham

a month ago

Josh installed new shower heads and descaled our tankless water heaters. He’s top notch. Professional, smart and client focused.

Patrice Cataldo

4 weeks ago

Adam was very knowledgeable and knew immediately that we did not have a leak just by checking meter. He was very thorough and very straightforward and pleasant.

Stacey Combs

4 months ago

If you need an expert plumber, please do not hesitate to contact Jason from Philly. He took care of my long-standing issue in one day. He answered all of my questions and reassured me that my problem was fixable. The rough road to my story is almost a year long. So it would take too long to air it out. But HALLELUJAH! It's resolved. Thank you Jason. Will definitely recommend you to anyone who needs help. Benjamin Franklin, you hired a winner!

Pierce Lawrence

4 months ago

Jason came out to give me a quote on a water heater replacement. Very professional, thorough, and easy. Russ was great at performing the installation.

John Waite

a month ago

Rodney and his team did a wonderful and professional job on a total re-pipe and shower install of a 50 year old house that is 3000 ft.² and also the price was 30% less than other competitors for I got multiple bids and went with Ben Franklin and will continue to use them. Kudos to Rodney and kudos to Ben Franklin for being a great company

Mike Kirby

3 weeks ago

Had a great experience with Adam at Benjamin Franklin plumbing. He knows his stuff and he enjoys what he does. A great combination. He did a fantastic job.

Karla Koeller

2 months ago

Anthony was very professional, knowledgeable, friendly and gave us all the options possible. We are unable to take out a loan at this point but we will keep you in mind for future plumbing repairs.

bersinbm

3 weeks ago

Jason was extremely helpful and able to unclog our kitchen sink in a timely manner. Highly recommend to anybody in quick need of a plumbing issue!

Greg Cowell

a month ago

Matt was terrific. Great personality, professional and problem solver. He definitely made a good impression. Your organization is better with him as part of the team. Thank You! Matt

Minnie J

4 months ago

Travis came out and assured me he would handle my concerns. He explained to what needed to be done options to do it fixed it with the same sense of urgency i had in making the call. Thank you again for your service.

Larry Atteberry

a month ago

The repair technician was on time. Called ahead. The repair was done in reasonable time. Price was fair. Tech was very professional. And would request him if we needed a plumber again. He did a great job.

Abe Konjo

3 weeks ago

Jason is very professional and nice person, he was able to give me a brief explanation on what he is doing and answered my questions. He solved my problem and advices me how to prevent a possible problems.

Kelly White

a month ago

Great customer service. Excellent technician. Timely response with plenty of notice. Will definitely use this company again. 10/10

Elliot Bailey

3 weeks ago

Excellent customer service skills. Came out early was very polite and respectful. Gave a quote immediately and with a detailed description.

Amy Ingold

a month ago

Dazjan was professional and honest. He went above and beyond to ensure the backup was completely resolved. We would definitely use Benjamin Franklin again and we hope to get Dazjan for any future services we need.

David Rozzell

8 months ago

They positioned my hot water heater in a position so that you can’t get to my furnace so that it can be serviced. This is not good because One hour heating and air service guy couldn’t properly service my system.I have paid this company a lot of money to do repairs for me and when they did this, it was my third time using them. Now I’m going to have to pay someone to correct this problem. At this point I’m just not sure about this company because seem like by them being the professionals. They should have know better.However on today, I’m happy to say that Benjamin Franklin plumbing corrected everything and did apologize for the inconvenience. They were prompt to come out and did everything that needed to be done free of charge. They repositioned the hot water tank away from the furnace and One hour heating and air was able to finish the maintenance check up. I was so pleased because they were friendly and down to earth and was happy to make everything right . I will continue to use them for my plumbing needs and because they were so willing to correct the problem. I’m giving them a five star rating and be telling everyone I know what they done for me today and all the technicians were great and were friendly and down to earth and easy to talk to . I had three different technicians that came out plus a supervisor that was a really nice guy.Thank you Benjamin Franklin plumbing & one hour heating and air??????

Nancy Hall

5 months ago

Dajzan Hunter did a great job repairing our leaky tub faucet! He was friendly, knowledgeable and professional and worked diligently until the job was done. We were so thankful that we were able to schedule a next day appointment so our plumbing problem was resolved quickly!

Jenna L. Taylor

a month ago

Always on time and professional. Dajzan gave us pro tips to expand the life of our new garbage disposal. Great work and timely service! Thank you, Dajzan!

Trenton Van Dusseldorp

a year ago

If I could give 0 stars I would! Save your money and go somewhere else.First of all there saying “if there’s any delay, it’s you we pay” is a joke. They don’t do appointments so they can never be delayed. Basically making false promises.We had used this company to fix our toilet and instead of fixing it they made it worse. Called them again to look at the issue they created and they blamed it on the flusher, not to mention the plumber was extremely rude because he had to come back a second time. He reluctantly replaced the flusher and in doing so over tightened it and created a stressing point. Well the toilet cracked and water went everywhere. So not only did I waste $300 on an issue they made worse, I now have to spend more money to get a new toilet and have it installed.This place is a joke and I wouldn’t recommend them to my worse enemy.

Neil Taylor

a month ago

I was out of the country when my wife called to say the water heater was not working. I found from the serial number the heater was 17 years old. I called Benjamin Franklin Plumbing. They were able to change the heater and bring it up to code within a few hours on the same day. This included things it did not have to meet code; a stand, expansion tank, and a shutoff valve within 5 feet.

Blaine Fischer

5 months ago

We had a busted pipe and Travis came and repaired it in a very short amount of time. He was fantastic and a real pleasure to work with. He explained everything he was doing and what to expect afterwards. I would definitely was him again.

Andy Kim

6 months ago

Ben Franklin was able to schedule me the next day for an electric water heater inspection. Our service was Jason and he was very prompt and explained our situation and what needed to be done. Will work with them again

Jennifer Portilla

6 months ago

Great company. Received call about 30 minutes prior to arrival time, as promised. Travis was friendly and personable. Made some suggestions for long term maintenance after thorough inspection. Will be a repeat client.

Danielle Phillips

5 months ago

Dajzan was so wonderful! He quickly unclogged a toilet and went above and beyond to help us light the pilot light in our fireplace during a power outage. He is such a personable and kind guy - Benjamin Franklin plumbing is lucky to have him!

Jack Reneo

6 months ago

Benjamin Franklin is a top notch company. They are timely, professional, and very knowledgable. My job (water line replacement from the meter to the house) had numerous complications due to trees, multiple utility lines and a few underground items. Their technicians (Brandon and Lauren) were persistent and did not cut any corners. They committed to doing the job right and invested an extra day to make it happen. I know the quality of work would have been sacrificed if i went with any other rival. A job well done. Thank You guys!Brandon - You're one of the hardest workers I ever met.P.S. Thank you for your service in Iraq.

Pamela Bertelli

5 months ago

Very professional and did an excellent job! A waterline was accidentally broken so we had an emergency. Dajzan fixed the leak for us same day. He was professional, courteous and arrived on time. We are new to the area and didn’t know of a good plumber so we relied on a referral from neighbors. We’re so glad we did- we have ourselves a great plumber now. Thanks Benjamin Franklin Plumbing and Dajzan!

Molly Mello-King

7 months ago

Jason drove from a job in SC all the way to my houses within an hour and a half of being called. He was on time, thorough, polite, efficient, friendly and professional. He is definitely trustworthy and dependable. He is even coming back at a time that I am home from work for my comfort level. Highly recommended!

Ttocs Nampahc

6 months ago

My mother has late stage dementia, my father fell and is in the hospital for weeks. Adam came i told him briefly about the situation was quiet (mom was sleeping in the same room) and got it fixed in no time at all. He kept the cost down as best he could and was very kind and attentive. You all have a great guy working for you

Jason Stamper

6 months ago

Had a great conversation with George to set up the appointment, very friendly and personable! Dajzan arrived on time, was extremely professional and diagnosed and repaired my issues correctly. I couldn't have asked for a better experience, thank you Benjamin Franklin Plumbing!

NIKKI Villavicencio

5 months ago

I was informed through my water company that I had a leak. Dave came and confirmed that the leak came from one of my toilets. He gave me options to work with on how to fix it. He was amazing. I will definitely go back if there are any more issues detected in my home. Thanks Dave!!!!!

Shanda Owens

a month ago

The Benjamin Franklin team, especially Brooke and Adam, Russ amd his father were responsive, concerned, timely, informative. I could literally not have asked for better service.

Michael Berry

3 years ago

Brad did an excellent job! I will ask for him if we ever need anything else. As far as the company goes, we were disappointed with the high cost of the job which was replacing a kitchen sink and garbage disposal. Will use them again but will get a quote in advance.

Jaron Bradley

6 months ago

Anthony (Adams) repaired a natural gas leak in our home in Grand Junction and did a phenomenal job. He was extremely professional, knowledgeable, and friendly. He came up with a great solution to get the leak repaired with the least interruption to the home. He went above and beyond to get the leak fixed same day as we had no heat or hot water in cold temperatures.

radha Rajput

4 months ago

They were very professional and pleasant from the office staff to supervisors, plumbers and specialists. Their work was extremely neat, they cleaned up,They explained each problem and gave options on the repairs. I recommend them!

Scott Stephan

4 months ago

Jordan and his partner Trinity did fantastic job, showed up on time and were very professional. Highly recommend Benjamin Franklin because of their amazing workers.

Debbie Little

5 months ago

I called Ben Franklin Plumbing on a Sunday for a rental property I manage. They got there quickly. Adam Wahl called me and texted me several times all the way through the process. It was very upfront and explained everything very well. I have called Adam back to do a bigger job for me and I am keeping him in my contacts for other jobs.

RENMAN

2 years ago

All the water in my toilets and sink were coming back up! The toiles were bubbling! I called 4 other plumbers and they did not have the time to come out not even for an emergency! Then I called Benjamin Franklin Plumbing of Charlotte. The lady on the phone was so nice and assured me someone will be out sometime between 1:00 - 5:00pm. It was 12:30 thirty when I called them, they could not give me a specific time.So I waited, 20 minutes later I received a call from Marvin one of the plumbers. He said he will be there in 20 minutes. I was so shocked! And sure enough he was here. I explained everything that was happening and within 5 minutes he knew what the problem was. The clean out pipe coming out of my house that connects to the sewer was cracked.Marvin was so professional and knowledgeable, he explained everything to me. I never had a plumber be so specific and so willing to explain everything in such detail. I mean I don't know anything about how to fix this problem. He needed to dig down about 8 feet deep and 8 feet wide in my front yard in order to remove the broken pipe. This was on a Wednesday and he said the earliest I could fix this would be this Friday which was May 28th, 2021. Marvin cleaned out the roots the best he could so I could use the water in my house. He put a camera down the pipe and showed me the size of the root that was in the pipe. I could not believe it! I explained to Marvin that the clean out pipe that sticks out of the ground has always been slanted and it sticks to high out of the ground. He explained to me that the pipe was installed wrong and most likely the landscapers ran it over with there huge lawn mowers.That really upset me and I did not know that could happen! Like I said before Marvin explained everything to me. Even while he was 8 feet deep in the ground he was pointing out things that were wrong and he promised me he would fix it the right way. And he was showing me what the correct way was.Just look at these pictures!!!! Marvin is AWESOME! i told me that he will always be my plumber I will never go to another place again! He quoted me a fair price and I told him once I recover from paying for this to be fixed I will be calling Marvin back again to replace my water heater which is 17 years old!MARVIN THANK YOU FOR DOING SUCH A PROFESSIONAL JOB AND NEAT JOB!JimBenjamin Franklin Plumbing of Charlotte - BEST SERVICE - BEST TECHNICIAN (MARVIN) - BEST PRICES!!!!!!Jim

karen bonica

5 months ago

New to the area and was so happy to find Ben Franklin plumbing to fix our tankless water heater after the Freeze! Our plumber, Jason was professional, capable and took the time to explain the problem and the repair.

Patrick Manley

4 months ago

Derek Engle did a great job doing general maintenance on our tankless water heater. Highly recommend him and Benjamin Franklin for routine maintenance (i.e. - tank flush).

Anita Benton

2 months ago

Quick response, able to work on weekend, very professional and courteous technician, Jason Kissling. Highly recommend and will use again.

Adam Maddox

5 months ago

Mr. Hunter was very professional, polite, and proficient at his job; he exceeded our expectations. We received same day service to clear our drain.

Dawn Rumph

5 months ago

It's never good when something bursts under your house on Christmas Eve. But luckily Joshua came to save the day. So now my parents have water back in time for Christmas and we are so pleased with the service we received!

Aron Boyette

a week ago

Came out that day, new garbage disposal installed and working perfect. Would definitely recommend!

Angela Monroe

3 months ago

Joshua called ahead, was prompt, professional & took care of business!
Love the business model! Easy, convenient, responsive & accurate!

Ralph Carver

4 months ago

Mr. Hammonds was very courteous, professional, and respectful. He took care of our plumbing problem. Excellent service.

Paul Petrie

a month ago

Jason was on time and very professional once he arrived. Not a call you want to have to make, but these guys are on top of it when called upon.

Beth B

3 months ago

had a great experience with Dajzan Hunter, he came out at 10pm on a Saturday night, in the pouring rain and took care of the problem fast. Very nice man, worked fast and clean.

Ira Keeperman

3 months ago

Dajzan was prompt courteous professional and took care of our clogged shower drain. We would definitely recommend Benjamin Franklin Plumbing.

G Read

a week ago

Very pleasant and professional. Look forward to living with updated equipment. Thanks Travis ☺️

Ashley Evans

7 months ago

If you are a senior citizen please BEWARE...this company offers a senior citizen discount to reel you in but the price you will be quoted will be extremely high, poor quality, and not worth your money. My mother called Benjamin Franklin to locate a leak in our home because our water bill was higher than usual. Benjamin Franklin sent a technician to our home and the technician stated that he could not find a leak anywhere but it could be possibly be our toilets. He asked if she wanted a repair and she asked him to quote a price for the cost of the repair. He quoted the price of $457 to fix the toilet (a flapper; which he stated was the issue). My mother declined the service because she thought it was a little excessive.. He asked for the service fee and travel of $57 plus tax. My mother paid him. Less than 24 hours later we had FLOODING in our basement where the water heater is located. We immediately call BF to get another technician to look at the issue. The representative stated that we would have to PAY for another service call because this call was not related to the original service call. Side Note: During the technicians inspection, he did not secure the valve on top of the tank and water was everywhere. I had to call another plumber to come and fix the issue. I called again to speak to another representative about their policies and she stated that what the previous representative stated was not the case and that she would escalate the situation to her manager. The manager returned our call and stated that his technicians don't touch anything which doesn't make much sense if you are there to inspect for leaks how could you not touch anything? The customer is not right in this case. Also, we have never had any issues with the water heater. He offered to give us a refund of $61.47 and that was pretty much all he was good for. I lost way more money than $61.47 but hopefully this review will help others save their money.

Viviana Barstad

4 months ago

Adam was very knowledgeable and honest, he detected the issues and provided a lot of reassurance. Looking forward to use his service again!

Jodie Antone

10 months ago

After doing a repair of a leaking pipe in our floor, plumber told us to stay out of the bathroom for at least 36 hours and to call when we have floor replaced so they can finish the job. When we went back into the bathroom,we found water leaking where they didn't replace a defective gasket. Bathroom was completely flooded. They sent a restoration team out who put down a dryer. They picked it up four days later and said they would be in touch to get everything fixed and make their mistake right.. It has now been a month, and we can't get a call back and the only communication we have had is to say they wouldn't fix the floor (even though it was ruined due to the flooding) and to ask when we would be paying them. So much for making it right. We still don't have a bathroom and no indication it will be fixed any time soon. My husband has been trying to get in touch with the Regional Service Manager for over two weeks, but we can't even get a call back. I have never had worse customer service in my life! I am not looking forward to taking legal action, but I am afraid we might have to. . I wouldn't wish this nightmare on anyone.

Jeremiah Rogers

6 months ago

I have been a customer for more than a decade. Most recently, I had some problems with my water heater and pipes under the house. The first plumber they sent did not resolve the problem, so I called to let them know I was unhappy with that service. The second plumber, Kim, was spectacular. He listened to my thoughts, thorougly investigated the problem, found and fixed the problem, and made sure the cost was completely fair. I felt my business, and my experience as a customer, mattered. I will certainly use this company again.

Sylvia Nikopoulos

2 months ago

He was very professional. He did the tankless water heater maintenance. I am very pleased with his services

Dave Biggerstaff

a year ago

I had scheduled three other plumbers prior to this company, and none of them showed up or even called to let me know they weren’t coming. Benjamin Franklin Plumbing had someone here the day after I called. Jason called 30 minutes before his arrival. and showed up on time. Very friendly and polite. He did his work quickly and cleaned up behind himself. He explained everything he was doing, and went above and beyond in terms of his workmanship. Next time I need a plumber, I will ask for him by name. The service was a little pricey, but because I own my own franchise service business, I understand the cost of doing business the right way. I Highly recommend these guys!

Monalisa Sunkara

a month ago

The service was prompt. Courteous, and professional. The company even sent me the picture of the plumber who was coming . I

amber hrubes

10 months ago

Kim was very professional, courteous, and affable, showing a great amount of patience in answering any and all questions that we had about the process and pricing. He was very honest and transparent about what to expect, which was greatly appreciated. I highly recommend Ben Franklin Plumbing for any service repair or installation needs. I would definitely use them again.

Mike Zatorski

3 years ago

I appreciate someone being able to come out the same day I called. And the job was done correctly. However, had I known that I was going to be charged $500 for a 30 minute job I probably would have tried to get a few quotes. I thought we might get some kind of consideration since they were replacing a plastic faucet (handle snapped off) that came with the whole house water softer Ben Franklin installed a few years back. From this information forward is a month after the response from the owner about following up. I still have not heard from anyone on being charged $500 for $10 worth of materials for less than 30 minutes work in an non emergency situation.

Sharon Bridges

7 months ago

I had received a high water bill for $395 and thought that I had a leak. After contacting Charlotte Water I was told that I had to have a plumber come out because I must have a leak. I contacted Benjamin Franklin Plumbing and they had a technician out same day. Adam Wahl was very professional checked out everything and found that I didn’t have a leak and offered to send an email to Charlotte Water to let them know that the bill should not be my responsibility. Was very relieved and satisfied with their service. Thanks Adam! I would definitely give them a 5 star review!

David F.

8 months ago

Dajzan was amazing. He was professional extremely knowledgeable and didn’t give up even when he fixed the toilet seal and valve. Water continued to drip through the light fixture in our pantry and butler’s pantry at a faster rate instead of slowing down. He found the problem and it is now repaired. We highly recommend him!

James Adams

11 months ago

Jason was efficient, professional, and knowledgeable when it came to repairing our kitchen sink drain. He took the time to explain the issue and ensure the sink was working properly after repair. Highly recommend!

michael nystrum

6 months ago

What i like about this company is everyone is happy or at least they pretend to be.. .I worked in customer service for one of the largest automobile companies for 35 years. The towns changed , the Dealerships changed, the service advisors changed, but The thing that never changed was the customer wanted a particular thing fixed , you can fix 10 things on the car, but if you don’t fix the Primary item the customer will not be happy .You can beg for 10,’s or whatever is the highest score in your System, but the customers are smart they know , in their opinion what the service score is about and what score their. Contact people have earned. Sometimes the customer is wrong and completed the survey wrong , so be it “stuff happens, happy employees develop an atmosphere within the business and you can see it , hear it , and smell it..Relationships with customers creates loyal customers who get service more regularly and purchase additional services.Customers will not always be happy , however,’ the worst type of customer is the one that never says anything , they just pay and leave and never comeback no matter how “Dependaworthy “ your business is,Sorry for being long winded, you see I Teach and Preach Customer Satisfaction all the time. I observe the cashiers at the store, waiters and waitresses, telephone operators ( yours today, Friday 11/25 late in the day nearing quitting time was extremely pleasant (score 10)and said she wanted to put me on hold and see if she could check with dispatch provide service tonight and she was able to get the technician here in twenty minutes . He showed up and smiled and said what can do to help today, ( 10 ) very pleasant and reassuring “ i got this. attitude “ remember , sometimes it’s not what is said but your body language screaming what ypur really thinking .Usuallyon Friday after noon gets youj a scowling technician who is looking to end the call as soon as possible resulting in a repeat repair, comeback and misdiagnosis which costs your business a tremendous amount of profits over time.Bottom Line; I recommend this business…..I guess In could have given aThumbsUpI?Sincerely ,Dr. NystrumCommon sense teaching to develop your long-term customer satisfaction and loyalty ,increasing your overall profitability.

Johnny James

6 months ago

Dajzan was very professional. He explained what the problem was and how to fix it. I was a little worried about the cost, I called on Saturday morning. However, for the quality of work, it was very affordable. I would recommend Benjamin Franklin plumbing and Dajzan for any plumbing issues.

Dan Costello

4 months ago

I’m going with 3 stars because it took 3 plumbers and 3 visits to get 2 faucets done properly. Thankfully the final plumber gave me some options and used parts I had purchased to complete the job. Stressful

Kim dupuis

7 months ago

Jason came out after hours to help with a busted pipe. He was so helpful and pleasant and fixed the leak quickly. Couldn’t even tell it had happened. Very responsible price as well!

Nishant Shah

10 months ago

My experience with them wasn't good. They replaced sump pump at my location. Their charges are way higher than others but since the guy who came was reasonably good explaining the issue, i still went ahead and did the job with them. On top of that, i took yearly maintenance service!!!1. They took the old battery charger after the job is done. I've been following up to get my charger back for more than 3 weeks. No one wants to talk about it. Anytime i call them, I'm getting redirected to someone else who has NO clue.2. They had coupon on their site that i asked them to apply on first visit. I was told they would apply after FIRST job is done. Nothing done so far even after 3 weeks. Same issue, no one wants to talk anything about it.3. Call center service is horrible, for my call, they will make a note and wont transfer it to the right person who can resolve these issues.Hope they take care of this and learn how to OWN the issue as one company and treat customers better.

Jenny Burnett

6 months ago

I called Benjamin Franklin Pluming yesterday with my shower problem and they came the very next day. Dajzan was very professional and immediately solved the problem. I am so impressed with his work!

John Powell

7 months ago

Dajzan Hunter did a great job first by looking at all the different angles before installing our new water line for our refrigerator/ freezer / ice maker located on our screened in porch. He took the time, he took the ownership of this installation. He is outstanding and I highly recommend him through anyone who has any plumbing needs. If I ever need anything again in this field, I pray Dajzan Hunter is the man who comes and takes care of it.

Thomas Ianni

6 months ago

Jason did a fantastic job installing a new kitchen faucet as well as fixing our undermount sink a little bit. He was polite, knowledgeable, friendly and efficient! Thanks!

Rachel Rawls

6 months ago

Adam did a great job repairing a water line that our fence installers hit. We needed a quick response for the fix and he came quickly and was able to fix it that day.

MRichy

6 months ago

Jason Kissling did a FANTASTIC job.Issue: water leaking from upstairs toilet which resulted in a wet spot in my ceiling.Resolution: Jason was honest & direct about the most likely scenario as well as the worst case scenario. All in all when it came to the cutting of the ceiling he did an amazing job with doing a minimal cut which ultimately will save me money in the dry wall repair. He is super knowledgeable, took his time, & most importantly didn’t try to upcharge me. Stand up guy & would recommend this company.

Barbara

2 months ago

Travis is the best! I highly recommend him & the prompt service I received from Ben Franklin Plumbing.

Brian Speights

8 months ago

I have to be honest, I’ve had mixed experiences with Benjamin Franklin plumbing but the two times I’ve had David the service was fantastic. He is very professional, knowledgeable, and has a great attitude. If you decide to use BF then ask to have David come out. You won’t be disappointed.

Graeme Connell

8 months ago

Rison was the man, really appreciated him coming out and can’t speak highly enough about his professionalism and attitude. Will definitely continue to work with this company. You folks are the best (and snuck me in for a 7pm appt with hardly any notice). Thank you!

Randy Spencer

a month ago

Travis came out to give me an estimate. Very knowledgeable in what I needed. Was very professional.

Gwendolyn Keahey

8 months ago

I want to thank Tiffany at dispatch for being so professional and kind because I called another company first and their dispatch was very abrasive and condescending. Tiffany understood the importance of making the customer feel comfortable spending their money and I spent a lot of money on this repair. The customer service just got better when Rison, the service technician arrived at my home. I was in a headspace about all of the water that was leaking in my home and the damage that it was causing. Rison explained to me what he needed to do to find the leak. I’m very inquisitive and frugal so I appreciated his calm demeanor and the fact that he wasted no time finding and repairing the leak. I was so relieved to see that leak secured. Candidly speaking, I do not like spending money. While the repair cost was not what I was expecting to pay, I am very pleased with the level of service I received from both Benjamin Franklin employees I encountered. Great job! Thank you!!!

CJ WE

6 months ago

If you read no other review, read this one!!! There is no way, we would have accomplished our remodel in time and with this level of quality without Rodney B!! Rodney B has that unique level of ensuring everything he completes is just as if he is doing the work in his own home ... add that he has what we call 'Rodney OCD' which we appreciate because he shows he cares! It is equally great to see how much his new partner Lauren cares ... she takes the time to prep one job while Rodney finishes another! Thank you, Rodney!!

Laurel Hrbacek

10 months ago

Ben Franklin set up my appt very fast and we're very helpful. Jason arrived promptly and worked diligently to find the problem and give us easily understood solutions. We have used Ben Franklin for many years and will to depend upon their expertise.

Martin Hynie

11 months ago

Jason kept me extremely well informed of my options and provided me with enough information to make informed decisions. He was fast, clean and really pleasant. Highly recommend him for home owners.

Sandy K

9 months ago

My technician Jason was polite and professional. He called to tell me what time he would be arriving and he was right on time. He fixed my stopped up sink that caused myba/c andto leak. He explained why it happened. I recommend this company and I truly hope Jason is your technician.

Andrew Scheib

10 months ago

I had to call late on a Saturday and Benjamin Franklin Plumbing made it work. Travis came out and helped me with my sewer issues and took the time to understand my old house and plumbing situation. He recommended a go-forward path to resolve my issues. Super friendly and helpful for an emergency Saturday night call. More work is needed, but so far very satisfied.

Garrett Smith

9 months ago

Had drain line moved for a new a/c system. Easy and fast. Awesome costume skills. Told and show me what needed to be done. In no time he was finish. No extra cost for the services. No add on sales to drive up cost.

Robin Poole

a month ago

Jason was thorough and knowledgeable. Fixed the problem and explained what he was doing.

Deborah Dozier

10 months ago

Jason was very professional and was upfront with the full costs when he arrived. One Hour Heating & Air (5 stars) and Ben Franklin Plumbing are sister companies. I was stunned that an estimate for the faucet installation was not given when I made the appointment. I was only given the trip fee. In the past, I do not recall a trip fee when work was actually done. Remember, we had already purchased the replacement faucet. So we paid for labor $200 plus and a $50 plus trip fee. ??? Just can't quite get that warm-fuzzy customer service feeling from the plumbing side that I get from the HVAC team. 3-stars

Chavonne Allen

2 months ago

Need a pressure value and he came out and took very good care of the issues, very professional. Top job!!

Jon Bishop

a year ago

The company responded immediately to our request for an estimate to repair or replace a water heater. Adam provided the estimate with a detailed explanation of the cost and process. The cost was reasonable which combined with Adam’s professional demeanor was enough for us to move forward. As promised the installation team arrived within 4 hours of completed the installation within 4 hours. The installation team was prompt, professional, cleaned up after the work was completed, took the defective unit and explained the operation, warranty and cost. It was a pleasure working with them, the cost was reasonable with excellent value.

Kevin Oliver

4 months ago

Very happy with the level of professionalism and straight forward pricing options. This was a huge stress relief. Thanks Josh B!

Helena Babington Guiles

a year ago

Every aspect of my experience today with BF Plumbing was exceptional, from the very pleasantly helpful and professional phone rep Jamie who answered my 7 AM call, to the responsive and friendly plumber Adam who arrived just after 9 AM and quickly solved the problem. Their prices were also better than others I had contact with this morning. I recommend them and will turn to them again when in need.

Christopher Cooper

8 months ago

Great company. Responsive and easy to work with. Brandon was knowledgeable and kept me Informed every step of the way. Went above and beyond to ensure things were fixed and installed properly.

Benedicte Mangala

9 months ago

Had a great experience with Benjamin Franklin and specifically Adam. He was very informative throughout the repair process and made a terrible situation (just moved into home) manageable. Greatly appreciate the leak repair service and diligent work we were provided.

Alex Walker

5 months ago

Dont know anything about this company, never used them but i hate their radio ads. There’s nothing more cringeworthy than a screaming kazoo at 6am. Who’s brilliant idea was that

Sarah Pope

2 weeks ago

Travis was exceptional. Prompt, friendly and very knowledgeable.

bethany sweatt

10 months ago

Benjamin Franklin was recommended to me by my sister in law and I'm glad she did! They were the 1st plumber I called that could come that day. Kim came out, looked at our problem, gave an estimate, and booked him for his next opening. He calls about 30 minutes before he arrives and works diligently. He is kind and answered all my questions. I will use them again!

Debra Schilling

5 days ago

He was excellent! He was knowledgeable and respectful.

Angela Campbell

11 months ago

Jason came and did a great job finding a leak in our shower. We had already used 2 other companies that wanted to tear half of my house down to find the leak. Jason came in and really did a thorough job of troubleshooting and found that it was a tiny leak in the corner of the shower that was allowing water to go behind the wall. He put some silicone on the crack and retested to make sure there was no more water coming through. He did an awesome job and didn't have to destroy my house. There is truth to the old saying You get what you pay for. I will definitely use Benjamin Franklin plumbing again.

Ivan Konermann

10 months ago

These guys did a fantastic job installing a whole house water filtration system. Dave was well informed, provided key information, and answered questions. There was no salesy vibe at all - just down to earth professionalism.Highly recommend a whole-house water filtration system from Benjamin Franklin Plumbing!! The water just tastes so much better than city water.

Amber Belvin

a year ago

The service was great. I got a call when the plumber was about 40 minutes away and he showed up on time. The plumber that came out was Adam Wahl. He was very polite, professional, and informative. I am a new homeowner and Adam kindly broke things down for me to help me understand the problem. Will definitely use this company again and ask for Adam.

Barry Bradley

a day ago

Great job quality work done the way it's supposed to be done thank youI

jack sherard

5 days ago

Adam, our tech combines great service with honest answers.

Julie Sanders

a year ago

Russ Baker and Wyatt West installed our new tankless water heater and did an exceptional job. On time, respectful, professional, and hard workers! We called BF Plumbing on a Sunday and Bill Ferguson was to our house the same day. He was professional, detailed with the knowledge and information, and the full install occurred the following day. Excellent customer service. Russ and Wyatt were so pleasant and friendly while doing their work. They cleaned up very well after the full day of install. We've been very pleased with BF Plumbing and will continue to be using them for our service needs!

Mike Eilers

5 months ago

Pipe burst in freezing weather on Chrstmas Eve. Dazjan showed up early on Christmas morning and resolved the issue quickly and professionally. Could not have asked for more!

Dennis Thomas

a year ago

Mr Hammond is an All Star plain and simple. He was personable, professional, efficient and very knowledgeable. He solved a plumbing issue at our home that baffled two other large local firm that “ threw up their hands and left”. His dogged determination and extensive knowledge solved the issue in an astonishingly quick fashion. All plumber should be this good. Fast, efficient and meticulous in the clean up of the project enable us to highly recommend him. He is the only plumber we will ever use. The total cost was more than fair.

Ryan L

8 months ago

Travis H did an excellent job. He was knowledgeable and was very clean and professional in his work. I would not hesitate to recommend Travis for any plumbing needs.

Benjamin Crawford

8 months ago

I appreciate that we got a same day appointment for a non-emergency issue.

Rison the plumber was communicative, quick and thorough. He demonstrated a great attitude and patience for 8 PM call on on a Friday.

Joshua Cagle

3 months ago

Josh was extremely helpful, knowledgeable and professional and I would recommend him and this company to anyone who asked. Thumbs up.

Gary Stewart

a month ago

Bad element and thermostat replaced under warranty. Jason did a great job.

Lindsay Coburn

a year ago

I am delighted to share how pleased I am with Jon Delgado Navarro‘s work! He was punctual, knowledgeable, professional, and thorough! I’m grateful to have a plumbing company I can trust… Jon diagnosed the problem my old house was having, he addressed it, and then ensured everything else was in good working order. He was reassuring when I was concerned, and reiterated that he wanted to make sure everything was working very well before he left. Thanks team! You’ve got a good one in Jon!

Lisa Rider

8 months ago

Adam was great! Very professional and courteous. Called to let me know he was on his way. Issue was resolved very quickly. Wonderful experience as a first time customer!

David L

3 weeks ago

Jason was the best! Job well done, great price

adam nogowski

a year ago

Jason K at Benjamin Franklin Plumbing did an amazing job for me and my family when we needed him. I was away traveling for work, during a tornado warning, mind you…. He said he’d be there at 10p and showed up on time, worked his tail off because my wife wanted our sons to be able to take a shower before school like a normal day for their end of grade tests….. he was there digging and digging until he got to the point he could get us “flowing” again.The next morning… calls at 930. “Be there at 1030”… and again on time and completed the repair in a few hours.Jason talked us there the repair the entire time, texted us when it was late to not wake up the kids, was kind and had a calm demeanor…. And was knowledgable of his trade.It was a great experience that we wanted to share. Thank you, Jason!

Gabriela Dines

5 months ago

Joshua was professional, knowledgeable and arrived on time. I will be requesting him for all our future plumbing needs.

Keya Bhatt

a year ago

Adam Wahl was someone we called when we had a plumbing leak and he was so wonderful to work with. He not only spent time with us explaining the issue but helped us with even the greater issues we were facing. He was constantly in touch and responded within minutes every time I called or texted. He's been a lifesaver for us through the disaster that happened in our kitchen- I highly recommend Adam to others- you will be very pleased working with him! He's the best!

Bruce Miller

6 months ago

Travis did a good job. Part was going to take two days to come in, but Travis found the part and fixed the problem immediately and prevented a two day delay and my family taking cold showers.

Steve Barnes

7 months ago

Travis was on-time and very professional. He clearly explained what needs to be done and knocked out both services. Very happy with the results.

MJ Secrest

11 months ago

Travis came and handled the issue right away! Called Ben Franklin plumbing again for another bathroom issue. Jason came out to work on the second issue. It was a much bigger peoblem than the previous call. Jason was professional, communicative and explained the issues to resolve the problem. Both gentlemen were great. I would highly recommend Ben Franklin plumbing.

James Rayburn

3 weeks ago

Outstanding service, and after hours on a Saturday! Highly recommend these guys!

Momma K's Cafe

a year ago

Travis is knowledgeable, friendly and explained everything so we could understand and make informed decisions. He did a pipe, water heater, and water filter inspection. He informed us of the required maintenance of our items and developed a reasonably-priced plan of maintenance. He gave us his business card in case issues arise in the future. We look forward having him do the scheduled maintenance upcoming.

nicholas brewington

a month ago

Would not recommend plumbing services with them I had a terrible experience that cost Me a few days work of waiting around for them to complete a job and I ended up having to use a different company.

Ed Coyle

8 months ago

Russ and Jorden were on time, did the installation, perfectly clean when they left. Price as quoted. It doesn't get any better! Great job, I'm HAPPY!

Jamie Smith

3 months ago

Jason Kissling did an amazing job! He was on time, very communicative, and fast!

Jamie Metz

9 months ago

Powder room sink was blocked and water from the condensate line was backing up into the basin. Travis Hammonds cleared the line and reassembled what I had taken apart to catch the AC drainage. Travis is a very personable guy and knowledgeable plumber. Thanks again!

jumana kayed

4 months ago

Travis was very thorough and found the leak! He was professional and clear about all my options.

Lucinda Jenkins

6 months ago

Had a leak in main water line. BF gave me 2 options for repair, let me decide. Came out on Sunday & repaired it. Explained the problem in terms I could understand. Work is warranteed.

Marva Adams

3 months ago

Josh Brackett thoroughly cleaned my water heater and explained how dirt accumulated in it. He showed me how the dirt was being flushed through the plumbing when he turned on the kitchen faucet. He also explained why I kept hearing the water surging in the toilet.

Cheryl McLaren

5 months ago

Only place to take out call over holiday break - couldn’t get to us immediately but we’re able to schedule an appointment - they kept that appointment (on time) and fixed it!

Matthew Oliveras

a year ago

I am very pleased with the service received from Benjamin Franklin Plumbing & of Adam Wahl, the plumber who serviced my home. Adam was friendly, knowledgeable, and effective. He efficiently diagnosed and addressed our issues, and he was patient to answer my questions. I found the late-night customer service agent who helped arrange Adam's visit to be very courteous and helpful as well. Overall, it was a great experience, and I would be glad to use this company again.

Nophace

10 months ago

Travis came out and had my water heater fixed in less than 5 minutes. Our conversation lasted longer than it took him to fix the issue. Great guy and great service.

Rick Lyon

a year ago

Jon came with a positive attitude, very professional, told me what needed to be done and what might have to be done. He is very friendly, he did a great job after clearing the pipes, wiping down the inside of the cabinet making sure everything was in good shape. Great guy

Richard Barnes

5 months ago

Jason did a great job. Fast, no mess at all, like the whole thing never happened. A+

Bill Davis

a year ago

This is a challenging review to write. We had a major water line issue in the front yard. Ben Franklin and their tech came at 7 pm less than 30 minutes after we called. The service and demeanor of the tech was 5 stars. However, we were quoted a figure to repair that was, to put it mildly, outlandish and excessive. The next morning another plumber came and gave us a quote for less than half for the exact same repair. I would like to state again that it was the exact same repair except the company we went with did not chop up our sidewalk as Ben Franklin said they would have to do. I’m not talking a difference of a few dozen or hundreds of dollars but multiple thousands. Additionally I was offered a warranty that would have added a few thousand more to the price. And, there’s more, I was also asked if I would like to buy a multi thousand dollar filtration system. I am unsure why this happened other than they simply knew I was in a bind and were trying to scam me. We have used them for years and years but will never ever call them again. I hope this review gets read and people think long and hard about ever using them.

TONIA COX

a year ago

Quick to send service on a Friday evening for a water leak at a retail shopping center. Sean was super nice. He called for additional help once realizing a broader scope than anticipated. The next technician, Jason, and Sean worked together to make the needed repair and clean out. Didn’t feel like they were rushing through trying to get home on a Friday night. Just took their time and figured out a complicated issue. Many thanks to both for getting all the tenants ready for business Saturday morning!

david aquila

a year ago

Franklin plumbing is more interested in selling their warranty that fixing our plumbing problem. Must purchase a 2 year warranty to have a faucet replaced. Price was over $700. They also tried to sell a 5 year warranty that was even more expensive. Don't waste your time with this outfit.To Franklin Plumbing's credit they called after my earlier review and explained the technician did not properly understand the offerings. They waived the Trip Charge and offered to send a more experienced plumber the next day. I am glad I took them up on their offer. Kim Knopp was excellent as a plumber and explaining my options.

Michael Dukes

6 months ago

Adam arrived on time, was very professional, and kept me informed of everything he was doing. Great job!

Lacey Holder

a year ago

Kevin was a very helpful young manwho took time explaining everything to my husband who is erlderly. He was prompt and efficient. Our leaky shower is now like brand new! We love that we received a text telling us who was coming out and also picture of theprofessional ! What a great idea!We would definitely ask for Kevin if we need plumbing service again.Thank you!!Lacey Holder

Jeanette Coury

10 months ago

My husband and I are EXTREMELY pleased with the work that Adam, Kevin & Russ have been doing for the past couple of days. We contacted BF on Monday (7/25) morning when we discovered we didn't have any water. Adam came right over that afternoon to assess our situation (needed a new well-head). On Tuesday, Adam, Kevin & Russ worked ALL day, even during a torrential storm (until it started lightning) to replace the well head. Once that was done, they discovered that the electrical line needed to be completely replaced since the well wasn't working. Finally, after 1-1/2 days with no running water, we were up and running....until about an hour later after everyone had already left! We called Adam because the bladder tank under our house began gushing and wouldn't turn off at the valve (*Adam actually had advised us that this would probably need to be replaced down the road. Little did we know that it was to be a short road). Adam advised us to turn off our well breaker/switch as he proceeded to make the trip back to our house in Waxhaw after 8pm (from Matthews where he was finishing another job), to personally assess the situation. We cannot say enough about Adam's work ethic, overall personable professionalism including the extra time and energy he has been dedicating to us, to thoroughly complete the job! We highly recommend Benjamin Franklin Plumbing of Charlotte and hope that you will be as lucky to have a chance to work with Adam (and Kevin & Russ)! Jeanette & Joe Coury (Waxhaw, NC)

Ragtop Eldorado

5 months ago

Travis was efficient and extremely thorough. He took time to explain the issue with the kitchen sink.

Laura Lynne

4 weeks ago

Very prompt in sending out help! Travis was very professional and easy to talk with

Dan Underwood

10 months ago

Jon quickly devised a plan to replace 2 worn out leaking outdoor faucets. He quoted me the cost to remove and replace with updated faucets. I agreed and he went to work. I'm very satisfied with the finished product.

Phil Casper

3 months ago

Jason Kissling came to my home to clear a clog in my kitchen. He was able to have it cleared in under an hour. So happy he was able to get it done in that short of time. Benjamin Franklin Plumbing has a lifetime customer now.

Dwoski McCall

2 months ago

I had a great experience the tech came in and diagnosed my problem, and was done within an hour.

Trent Faltin

a year ago

Recently used Benjamin Franklin to resolve a clog in the drain pipe. Technician was able to arrive that afternoon which was great, and diagnosed potential issue. When explaining problem I mentioned another company had previously installed an access point in the front yard, and provided approximate location. Technician did not have his probing device, and could not locate the access point. This resulted in having to go in through the toilet, which was an additional $300. The clog was resolved over a few hours, but knowing that I could have saved $300 by the technician having probing device to locate the cleanout access point does not sit well.Overall the technician was prompt, kind, clean, and communicated well, but maybe inexperienced. Spent a lot of time saying “oh no” at having to do certain job requirements. Just frustrating to have to spend 40% more than you have to.

Deb Rosenbaum

2 weeks ago

Adam was professional and knowledgeable about my water heater issue!

david myrick

4 days ago

Kim was trying to repair a noise in our wall but apparently it's coming from the air conditioner

Anthony Wright

a year ago

The tech Shea Green did an awesome job. He stayed until the job was completed and I didn’t have to clean anything up after he left ( which always happens with contractors) and he answered all of my questions. Excellent job! I will give them more business in the future.

James Vandenbulcke

10 months ago

Jason came out on a Saturday evening shortly after another DIY project gone bad. He was professional and had repair done quickly. Cost was a little high, but somewhat expected for a weekend.

Jeff Marks

a year ago

Our tech jon was fantastic! He was prompt, professional & courteous. He went over everything that he was going to do and told us exactly what it would cost. Performed the job faster than expected.
Highly recommend

Patti Severs

9 months ago

Kim gave great advice and service. I am so happy when I see his picture as the tech that is coming. He found something that was not done correctly and is speaking to his manager to get it done correctly.

Deborah Dunlap

10 months ago

Jason was very knowledgeable. He was able to identify the problem immediately. He repaired the problem in little to no time and was out. He was professional and courteous. I would recommend Benjamin Franklin and Jason to family and friends.

Stephanie Taylor

8 months ago

Kim Knopp is amazing. He's a seasoned professional and knows it all. Best experience I have had with any plumber...especially over Morris Jenkins!
Thanks Ben Franklin plumbing!!

Katie Barksdale

a year ago

As a single mom who recently became a homeowner, my water bills began to double last fall and I knew there was a leak somewhere. I called them out and they said my water line needed to be replaced and they quoted me almost $9k. At the time I was so flustered and desperate to get it repaired, but now that some time has passed I know several people who have recently had the same leak and had theirs replaced at a fraction of what I paid. I now see that this company was taking complete advantage of my vulnerability. I am still paying this off 9 months later. Yes, I know I agreed and yes, I know there is nothing I can do about it. But just wanted others to be aware that they will rob you. SHAME ON YOU, Benjamin Franklin Plumbing. If you want honest plumbers with any integrity, stay far away. I’d sooner let my 10 year old dig up the yard and replace the pipes with toilet paper rolls before I gave them business again.

Vincent Martino

10 months ago

David performed an evaluation of our hot water heater and provided us with the various options to replace the heater. He answered all our questions. He was friendly, helpful and very knowledgeable.

meighanlynne

10 months ago

Dave came out and installed a new soft water infiltration system to replace the old one that was out of date and not working. Dave was out a few months earlier to replace a busted pipe and educated me on why I needed the infiltration system since I had a well. I am very satisfied with the work done.

Carol Gaines

2 weeks ago

They installed a water filter last year. Came out in a few hours to replace the filters!!!

Kathy Sharma

9 months ago

As always, our experience with Kim Knopp of Benjamin Franklin Plumbing was an excellent, 5-star experience. Kim was very responsive - and using his years of experience, diagnosed and addressed the issue quickly. Top of the line professional!

Scotty Weathers

2 months ago

They cleared my traffic jam in toilet line. I recommend this Benjamin Franklin Plumbing for your Plumbing needs.

ilonabologna

a year ago

I had to call Benjamin Franklin plumbing for a leak that obviously wasn't expecting. Bill Ferguson came out to investigate. Unfortunately the pipe that had burst was the one that goes into the ground. Tomorrow he & some other people will be working on the issue. Very professional & courteous! The estimated time was from 10 a.m. - 1 p.m. Arrived after 9 a.m. which was awesome! Since I had to go into work, they made it happen early! Thank you for all you do & exceptional customer service!Also had them install a new water heater some months ago. Did a great job! Everyone is such a pleasure to deal with.

Evan Hulighan

a year ago

Kim was very professional and knowledgeable. He explained the process and the required repair. He took time to answer all of my questions and gave the reasons why damage occurred and how further damage could be prevented. I was very happy with his service and professionalism.

Sam Alston

2 months ago

Total home plumbing inspection and drain tankless water heater. Everything checked out perfectly!

Suzy Q

a year ago

Will B. was the technician to come out and he was so kind and courteous, professional, personable, knowledgeable, didn't try to sell me something I didn't need, checking and double checking to ensure that everything was on point. He got my pipes up to city code, which was a lesson for me. Great technician and a really nice person. ?

Jon Alion

3 months ago

Kim did a great job and does every time he comes to the house.

James McRedmond

8 months ago

The whole process from beginning to end was seamless. Both David’s who I had the privilege of working with were professional and polite. I will definitely use them again in the future!

Sherry Grissom

a year ago

Easy online intact form. Tamara was pleasant when she called to set up appointment. Wasn’t an emergency but still was able to get an appointment same day. Dave was pleasant, knew exactly the issue, fixed it within the hour with parts onboard. Pleasant and easy.

Jim Greyard

9 months ago

We had a big leak in a pipe somewhere ... since our water bill kept going up over a couple months ... but thought it was due to using irrigation a lot. Turns out it was the house water line and not the irrigation (which we thought since we had areas of our front sloped bermuda sod simply soaked). The plumber was not sure where to start digging and it would be hit or miss so instead of chopping up the nice lawn, he suggested a Leak Squad to pinpoint the leak underground. Finally got the Squad to come and he found it and marked it within 30 to 40 minutes. Then got Ben Franklin to come same day and dig up one bush and dig out the problem pipe and replace it. FINALLY! Stopped this incessant leak!

Karen Straple

6 months ago

Great service from Adam!! Wonderful experience. Will ask for Adam if we need any other plumbing services.

Andre Demeter

a year ago

After trying 3 different firms, Ben Franklin answered the phone and promised service the same day. They were on time, courteous, friendly, and professional. In addition, Adam noticed from my license plate that I was a veteran and immediately offered me a 10% discount. I will be definitely be using them if the need arises. I recommend them highly.

Myra Huntley

9 months ago

I have a main water leak in the yard. Adam and Russ were thorough in explaining the problem and options for a fix! I feel confident that the work will be done right and that they stand behind what they do! Many thanks, Russ and Adam!

Ricky Enger

2 years ago

We have worked with Benjamin Franklin plumbing for the past two years, and every experience has been positive. Our most recent experience is a prime example of how professional and dedicated this company is. Adam worked with us to find the best solution for replacing our water heater and addressing some other plumbing needs. He gave us multiple options, and at no time did he try and talk us into one option over another. He just patiently answered our questions and let us make our decision with no pressure.That same day, Russ baker and his son Russ JR. came to do the installation. They were friendly, knowledgeable, and worked efficiently on several tasks. Then came time for the replacement of a faucet that was far less straightforward than anyone thought. If Russ and his son couldn’t figure out how to do it, the faucet simply wouldn’t be fixed because the alternative fix was way too involved and costly. I was fully expecting them to try one or two things, and then to tell us it just couldn’t be done. But they didn’t. They kept searching for a solution until they found one. And throughout all of it, they displayed the same friendliness, professionalism and skill that had impressed us from the beginning.Thanks to them, and to Benjamin Franklin Plumbing as a whole, we now have plentiful hot water, awesome filtered water from the tap, and the ability to once again use our bathtub. Highly recommend this company!

Tammy Harding

4 months ago

Great Service!! Couldn’t have asked for a better person. So friendly and explained things.

Kerry Baker

8 months ago

The technician who came to our home was prompt and courteous, and definitely knew what he was doing. We are very satisfied, and will definitely use Benjamin Franklin Plumbing again. (for plumbing and HVAC)

Ron Hartwick

a year ago

This consumer was scammed. Taking my issue to BF management proved they don’t care.All 6 representatives I met were amiable and professional. However…Prices and rates are premium, services were flawed, and a promised discount was denied.Incomplete work required 2 additional service calls. Even after that, I had to restore hot water flow myself, opening a valve erroneously left closed after 2nd plumber left.I regret decisions made on BF’s “sales” promises. Should have insisted upon a FULLY itemized, written proposal BEFORE work began. Managers defend their business processes, and would not “hear” this client’s issues.

McKinley Davis

2 years ago

GREAT CUSTOMER SERVICE from Marvin!This was my first time working with Benjamin Franklin. I must say I was very impressed and pleased with Marvin's professionalism, veteran experience, honesty, friendliness, and integrity. I had tree roots stuck in the outside drain, clogging the pipe. I had it cleaned but called BF for a second opinion on the repairs. They were happy to accommodate me. During the estimate visit, Marvin thoroughly explained the cause of the problem and how he was going to fix it. On repair day, he arrived an hour early and called to notify me that he could start immediately! He was honest about the scope of work and went above and beyond to make sure the pipe was properly replaced. I will definitely call Marvin again for any other plumbing issues.

Rose Mary Ward

a month ago

WE were very happy with the rapid way he solved our problem.

Lauren White

11 months ago

CRAZY HIGH PRICE. And I am from NY/CT, used to paying a lot. They charged $265 + $57 travel fee for a valve that is $20 online and he was out in 20 mins. And then quoted a new tankless water heater that goes for $2k online at $8,500!!! Highway robbery with these guys. I’ll call elsewhere next time because I’m confident someone else could have put in a new valve for less than a 80-90% markup.

Chef Charlotte

a year ago

Absolutely the worst experience you could have with a company. This coming off using them for a rather pricy job back in 2012...we thought we were in good hands only to be proven the direct opposite. First Adam, the very unpleasant Gentleman that visited my home at first was very abrupt and rude to my wife, spent very little time diagnosing the problem and gave us a very high quote for something they supposedly took care of in 2012...replacing all the pipework and replacing it with PVC...not done. When I reached out to Adam, I found him even more offensive, argumentative and a horrible representation of the company I thought so much of a decade ago to use them again. He is NOT a very good person or anyone I would want to have communicating with my customer base.Then calling Paul, the GM to see what could be done to get this taken care of and expressing my feedback from the conversation I had with Adam, the first thing out of his mouth is what a GREAT employee Adam is...big red flag. When this was stated, I decided I wanted to take my business elsewhere and Paul, being the prompt GM that I guess he thinks he is after being with the company for 23 years said he would cut me a deal and requote the project, that they should have done a decade ago and he would get right back with me. This was at 12:46pm...I am now typing this at 4:43pm and still am awaiting his prompt call back.Needless to say between the two misfits I have encountered today, my business is going to another company. I am so glad they are both very proud of their tenure and knowledge of the business that they feel it very unnecessary to act like real, helpful members of their TEAM and welling to support the customer.There was a time I would have given them 5 stars and after today I am ashamed to have to give them one simply to post.Thanks for nothing Adam and Paul!

Laura Weslock

4 months ago

David Armour was very professional and conscientious. He made sure that everything was working perfectly with our new water heater before he left.

Anya A

a year ago

I had Benjamin Franklin Plumbing come out to disconnect and reconnect my sink as I was having new countertops installed. The whole process to set up the appointment went well and the rep was friendly. Marvin came out and disconnected my sink and explained to me everything he was doing. He also took the time to ask what type the new sink would be and took additional steps to make sure there wouldn't be an issues once he came back to reconnect it. I ran into one issue due to my previous kitchen faucet not working well with my new sink, and Marvin showed my on the Lowe's website which faucet would work best. Overall, I had a pleasant experience and Marvin was friendly and thorough. I would definitely use them again for my plumbing needs.

Kristen Bowen

10 months ago

Jon has helped us a few times at our home and has been able to come out quickly. He is kind and professional and we appreciate his service.

Jim Stanton

11 months ago

Had an estimate for a whole house plumbing replacement and was very pleased with the professional services. Russ Baker Jr. Came to check on a possible leak under the house. He was on time and did a quick service.

Ken G.

11 months ago

Kim was the best. He was professional, very knowledgeable and extremely helpful. We will be happy to have him the next time we need service. Thank you Kim.

James Mohr

11 months ago

Russ performed our new hot water heater install quickly. He was very attentive to not making a mess and cleaning up. We are very pleased with his work. Our issue was with scheduling. The plumber that diagnosed the need to replace the heater indicated we would be Russ' first customer on Monday. No one had arrived by 10:30 nor had we been contacted about any delay. I called the person that had come on Saturday. He said Russ was on an emergency call and dispatch should have called us. I still had not hear from dispatch at 12:00. I called the field manager. He was in his car and did not have access to information. He said he would contact the office and have someone call us. Shortly after, I received a call from dispatch. It was explained that dispatch did not know we were scheduled for the first call. We would be next on the list. Their motto is on time or you don't pay. I asked if we would get a discount since we were not the first call as promised. Dispatch said she would check with her manager and call back. I did not receive a call back. The job required an electrician. The electrician called at 8:30AM and asked if the plumber had arrived. The electrician indicated that we would be the first call of the day. That is why I know that is was communicated that we were to be first of the day.

Allison Barnhill

2 years ago

Kevin was absolutely fantastic. He called ahead and arrived exactly when he said he would. He walked me through every aspect of the repair, was professional, courtesy, efficient and left my bathroom looking so much better than it did when he arrived. I was extremely pleased with Kevin and hope that I can ask for him by name the next time we have a problem.

Jonathan Berkon

11 months ago

Had to replace a tankless hot water heater, expensive to do but Kim from BFP was incredibly helpful & professional. Got it installed the next day, and I can now confidently use the hot water in our house without concern. Highly recommend
Thanks Kim!!

NEAL NELSON

a year ago

Adam W apprised us of our options for our water heater situation and helped us reach the best decision quickly. The cost was minimal (zero). Adam was professional and positive, providing several options for us to consider for the future. Benjamin Franklin readily responded to our call.

Brian Norris

2 years ago

The service I received from Benjamin Franklin Plumbing was absolutely superb! My water heater was leaking and when I called them to see what it would cost they were able to send someone out the same day to give me a reasonable quote. They were even able to schedule the install for the very next day. David and Wyatt came out, removed the old water heater and installed the new one in no time at all. They were able to clean up the old plumbing and bring everything up to code and it looks amazing. I will definitely be using them again for any of my plumbing needs.

Gettys Harris

7 months ago

Travis arrived on time and went to work right away. I had a stopped -up washing machine drain.He cabled out the drain and
cleared the blockage. He did good work.

dannell peterson

a month ago

Jason was great! Thank you

ProGuild FM

phillip eller

a month ago

Great work. Saved me money and signed up for future contract...

Jennifer Brindisi

2 years ago

Anthony was great! Professional, courteous, very knowledgeable of the issue. He looked into different options for us to make sure we were getting exactly what needed to be done and was extremely thorough in his explanations. We even discussed other issues around our house that he could help us with. The current issued was fixed in a timely manner. I’d definitely recommend Anthony!

Michael Young

7 months ago

Dazjan was the Tech, and he was absolutely fantastic!
He was prompt, professional, friendly and I would recommend BenFranklin and especially Dazjan!

Lance Bruce

a year ago

Water was leaking from upstairs and coming through my downstairs ceiling. They were prompt and the technician was very friendly. The problem was it was over $200 just for the visit, and they wanted another $1,300 to repair the problem. While the technician was here, he did not stop the leak, but said he would come back four days later to fix it. For $1,300 I could not wait four days to get a leak stopped. I called another nationally known company that came out at 10:00 pm for free! They stopped the leak for no charge and said they would come back and fix the problem for half of what Benjamin Franklin quoted me. This is the second time I have used Benjamin Franklin, but I will not call them again. They are way overpriced. Shop around with other licensed plumbers before you agree to use them.

Stratfordshire HOA

a year ago

David and Alex did a great job replacing two toilets and installing a water pressure control valve. They were here pretty much all day due to additional repairs that had to be made to do the installation properly. They were friendly and non-intrusive. We are completely satisfied with the job they did and will call on Ben Franklin for any future plumbing needs.

David White

a year ago

Kevin, our plumber from Benjamin Franklin was awesome. Very knowledgeable, friendly and professional. Was meticulous in how he removed our old sink and installed the new one my wife got for Christmas. He took time to remove the old glue and any stuck on stuff that had gotten under the old sink. Installed the new sink, re-installed the disposal, and then rebuilt the plumbing under our countertop, all in an afternoon. When he was finished he went out to his van and got a broom and dustpan, cleaned up the counter, inside the cabinet and the floor. He left our kitchen in better shape then he found it. Kevin did outstanding work! Will be calling again when we are ready to purchase a new dishwasher and need it installed!

Jamie Lindsay

2 years ago

Marvin was so great! He was extremely professional and helpful. He took the time to explain our options to connect our ice machine to our water line. So happy they also checked the rest of our plumbing, quality of water and heater. I’ll definitely be calling again when we need help!

Ses Reiter

a year ago

This was our first time that we have used Benjamin Franklin, but it most certainly will not be the last! Travis Hammonds was prompt, courteous and knowledgeable. He represents his company in an excellent fashion and is the reason (along with very reasonable rates) that we will be repeat customers. It feels so good to know if there is ever work we need done that we have someone to count on!

Teresa Graham

9 months ago

David from Benjamin Franklin came out today, found and fixed the leak in my garage quickly. He was the 4th plumber to come out, two of which were sent out by my home warranty company! Great job finding and fixing the leak!

David Buckner

a year ago

Fixed an ice maker value that was broken when I had a new refrigerator installed by one of the two big box stores. Repair was quick and handled by a professional installer. It was a nice change to see someone come to my home ready to do the job. Very pleased.

Joann Gilley

10 months ago

Kim was very responsive and knowledgeable. He identified some concerns I had and gave me options. Very easy to talk to and patient in spite of my 100+ questions.

Gene Downum

4 months ago

I got same day service. They came when promised. Competitive prices.

Alexandra Brown

7 months ago

David was very professional, friendly and quick with the installation. I am so glad that I used Benjamin Franklin for my hot water heater replacement.

Tom Osiecki

a year ago

Jon Navarro was very professional and helpful in explaining what was needed in a kitchen renovation and bathroom update at our daughter and son-in-law’s new home. He was able to save us money and time on several projects and will work with us throughout demo and installation. This is the latest of several major projects that Benjamin Franklin has worked on with us. We always find their costs reasonable, their responsiveness first rate and their plumbers on time and more than capable of getting the job done quickly and with minimal disruption while delivering excellent results.

Carol Ervin

a year ago

It was almost 9:30 P.M. when we got home from dinner, and he was here waiting for us. We did not know he was coming this late on a Sunday night. He could not see the area that needed attention in the dark, so he said someone would be here tomorrow to work on it. I could understand that, and it was fine for us. Everyone at Ben Franklin has always been professional and polite. They always do the work like it is their property. You can't ask for more than that. Great work every time.

Richard Drummond

a year ago

I looked up a 24 hr plumber after noticing my hot water heater was leaking. Someone from Benjamin Franklin of Charlotte came out that evening. I thought it might be a simple fix but the plumber took a quick look and said entire tank needed to be replaced. He quoted me a price with tax over $5,000 for a 50 gallon gas hot water heater. He said the price included a 9 or 12 year warranty and maintenance contract guarantee on the hot water heater They were prompt and courteous.I did not use their service anymore and did not agree to installation. I called to make sure everything was canceled since they were working on setting up another visit. They agreed to cancel everything and I just paid for the service visit that told me it needed to be replaced.I used Benjamin Franklin in South Carolina to install a smaller gas hot water heater a few years ago and the cost was $850 but that is not the same franchise apparently.

Linda's Piltch

a year ago

Russ and his team did a fantastic job installing our new tankless water heater and removing the old hot water tank from the attic (not an easy task in the heat). They were professional and efficient. The system is working perfectly and they left the garage and attic cleaner than when they started. I highly recommend Russ and Benjamin Franklin Plumbing

Chris Curley

a year ago

Outdoor spigot broke off. They were here within two hours of calling on a Sunday morning. Serviceman was very nice and professional. Very happy with them and highly recommended!

William Congdon

2 years ago

Russ Baker and David used their expert problem-solving skills to install a carbon filter in a very tight crawl space area. They were both respectful, and extremely professional. Russ offered several solutions, and expertly installed the filter. Awesome work. I recommend them both for a raise! I love using your company. I’ve always trusted your technicians. Thanks for an amazing job.

Dominic Pickett

2 years ago

Kevin was responsive, straight-forward and quick. I had a leak late at night, and he came to the property pretty quick, and explained the issue in terms I could understand.The price was a bit on the higher end, but the service was good, so I am fine. I will be saving this company for future plumbing needs on my properties.I would recommend this company.

Stud Black

9 months ago

Mr. Kim Knopp was very personable, professional, on time and very knowledgeable. He was a pleasure to talk with as he gave me a few estimated options to think about.

John Turner

11 months ago

Adam is an excellent plumber and a great guy. Honest, hard working, explains things perfectly and his work was top notch. Next time I need a plumber Adam is who I’m calling.

Sidney Sammons

2 years ago

The service provided today was A+. Our serviceman introduced himself and stated why he was here today. Once he inspected the condition of our situation, we discussed what actions would be taken and the cost estimate up front. We had a new commode installed. He removed the old one. He installed the new one and was done in just under an hour. Everything was clean and working when he departed. Our guywas knowledgeble, pleasant and professional. I will definitely call again. I will recommend Benjamin Franklin Plumbing to my neighbors and friends.

Deborah Warot

a year ago

Mike Fisher came out to do a check on our plumbing on August 24. He came within the predetermined ti me frame, called us first to advise that he was coming, did a good job, and even took the time to share some tips to help keep our disposal running well. Overall, it was a really good experience - exactly what we have come to expect from Benjamin Franklin

Megan Deas

a month ago

Kim provided us with a quote and was very professional and kind

Shelly Hemond

8 months ago

Travis was here on time both visits, proffessional and did fix my issue..drain work my builder failed to do correctly!! I will use Benjamin Franklin plumbing always, and reccomend them to anyone@!

Mister Crisp

a year ago

I suspected my water heater was leaking, so I called Benjamin Franklin Plumbing to come out and do a free evaluation, as per the coupon they offer on their website. Travis came out, did an evaluation, discovered the issue, and gave me a range of options. He was very professional and did a great job.

Steve Waters

2 years ago

First time contacting BF Plumbing for a plumbing repair. They responded quickly, professionally, and did everything we were hoping to have done. And today is Saturday. We did not think we could get a plumber quickly, especially since it was not an emergency, and it was a Saturday. They are now the only ones we will call when we need a plumber. And our repair person, Travis, was really friendly and nice to talk to!!!

Bob Uhl

a year ago

Adam came out to install a hot water heater recirculation pump. Price was fair. He provided professional service and installation. Will definitely call if I have any other plumbing needs.

Ken Foster

7 months ago

I’m putting Benjamin Franklin Plumbing in my contact list. They are always responsive, professional and B.S.-free. Jason was the service provider and was awesome.

boris haranki

a year ago

Russ and Alex came to my house to replace a water heater and also replace a copper pipe & spigot. Both were cordial, helpful, and did an excellent job. The company also sent an electrician who did his part in about 15 min. Everyone was very professional and proficient and I would consider hiring them again because of the very positive experience.

Michael Antone

8 months ago

Adam with Benjamin Franklin was our second estimate. The first found out later was not accurate at all. The first plumber whom I will not name, came in and looked around. Brought in the camera to attempt to find the leaky pipe. He told me there wasn't anywhere to run the camera cable through to take a look at the pipe, he tried the drain in the bathtub nut the cable would not fit. So he phoned his office and came back with an estimate. I did not trust what he had done, basically he was guessing and he had guessed wrong. This is where Benjamin Franklin came in. Adam from Ben took a look at the previous estimate and couldn't understand what he read including the price. Adam found the leak via the camera, he pulled the toilet and ran the camera through that pipe. Adam spent a lot of time running water, the toilet the vanity and shower to make sure he had found the issue. His estimate was about $1500 less. I was going to call the other company and let them know that their supposed plumber did not do his job properly, but I did't, he needs additional training. A plumbing company with a name Ben Franklin, I wasn't too trusting to call them. As they say somtimes you can't judge a book by its cover

Ray White

2 years ago

Great experience! The estimate for a sewer line repair just outside my house was fair and a good value compared to other estimates. I decided to use them in the afternoon and they arranged all of the utility location service by the same evening. They were 15 minutes early the next morning to begin the repair. All workers were professional and kept me updated on the entire process. They finished by the early afternoon ... on time and on budget!

Sharon Langford

a year ago

Adam Wahl was friendly and knowledgeable informing me of various options for a new gas water heater after my 14 year old model gave out. He proceeded to preform the necessary work before he could return the next morning with the new heater and other equipment for installation. Dependaworthy indeed!

maddy

10 months ago

Excellent and professional. They show up in 5mins. Jason Kissling Explained the problem in simple and understandable terms. Resolved my situation.
Thank you so much Jason Kissling. Excellent and Professional worker.

Marhonda Ezell

2 years ago

Travis was great at educating me on the issue, he completed the job in a timely manner and was professional and friendly! I appreciated his ability to assess the problem, provide the quote and solution, and complete the work without hassle. With me working from home, along with having 3 children working from home (both work and school), it was not a disruption to my home. I will be a repeat customer because of his attention to detail and speedy yet spot-on work!

Leon Attaway

2 years ago

Travis came in and made an assessment of the problem and showed me my options. I told him that I was planning on having the garbage disposal removed and not replaced. After seeing the quotes I had the garbage disposal replaced too. Their prices are very reasonable and their technicians are always professional. I'm very pleased with the quality of work Travis did. I have in the past and will continue to recommend this company to friends and family.

Tina Bower

2 years ago

At first my husband and I thought we might need a water heater replaced. However, it turns out the expansion tank needed replaced. Anthony Allison was amazing! He knew right away what needed to be done and had us fixed by noon. Very personable, knowlegable, and efficient. The cost for this fast repair was amazingly comfortable. Next time we have a plumbing issue, this is who I want back in our home, hands down!

Jonathan Holland

a year ago

After being blown off by other service providers, BF answered the phone (step 1 of running a successful service biz) and scheduled a tech (Travis) to come out. Showed up by the prescribed ETA window (step 2 of a successful service biz, showing up when you say). This was investment property that I was not present for, but Travis worked with my tenant (who said he was very nice and patient), he diagnosed and sent me photos of the obvious issue (broken toilet tank). He quoted me several price point options, we picked one and Travis had us a new working toilet same day.I have zero idea if BF was a good value or gouged me or what, but after outreaches to competitors that went into dead air, these guys responded, showed up when they said they would and did what they said they would do at the price they said they would do it at. Time is short, I don't have time to haggle with multiple vendors or keep calling to get through, just come and get it done so I can move on with life and Travis at Ben Franklin got it done!

Barbara McKay

3 years ago

Matt and Dennis did a fantastic job! First Dennis did a thorough inspection and kindly, respectfully pointed out things that needed to be repaired, as well as things to keep an eye on. Then Matt repaired everything, giving me options regarding cost and my budget. This is how every service company should be doing business, with the consumer's satisfaction in mind FIRST. I appreciated their friendly, courteous, professional care, respect, knowledge and skill, as well as not trying to sell me things that I do not need or want. Your company will be my go-to for my home and I highly recommend to all. Thank you for being the best and hiring the best like Dennis and Matt.

Taryn Cullen

a year ago

Called ahead to schedule an appointment and no one showed up or even tried to communicate with me. I was told several times service is guaranteed on the day you request an appointment. Day of I waited all day, called just before 6pm since I hadn't heard anything and was told I was next on the list. Around 9pm I called again to confirm no one was coming - they weren't. They claimed they called me but my records show they didn't. Nor did they leave a voicemail as any professional company would. Terrible customer service, terrible communication. All I was offered was to reschedule for a higher price point because they have no availability. Clearly they are overscheduling themselves. Was also told a supervisor would be reaching out to rectify the situation, guess what? I've heard nothing. Called another plumber and got things squared away immediately.

Luke Bader

7 months ago

Amazing service, was able to get a fast appointment, Dajzan was amazingly helpful, came right on time, worked hard to do things the right way. Highly recommend!

Peter DiMartinis

3 years ago

Joe arrived promptly after his 30 minute heads up call. He was polite, courteous, and extremely professional. He did everything and more to help us ensure our plumbing was sound.We return to BF Plumbing time and time again. They are great, and not like the other national brand companies out there.Highly recommend and make sure to ask for Joe!

Debra Heath

2 years ago

Anthony was such a super great guy. Very professional and knew his stuff and I had total confidence in him. He gave me and my son an estimate and explained what would need to be done so we could think about it and our course of action. To my surprise, after several bottles of drain opener and some constant plunging, the toilet did finally clear. Had it not and we did ended up needing Ben Franklin’s Plumbing we would have called Anthony for sure.

Heather Stewart

2 years ago

After nearly 12 hours of dealing with plumbing issues that threatened to have us sending our overnight guests away (I work at an inn), Travis Hammonds came in and literally saved the day. He was quick, professional, friendly, efficient, and knew his stuff. I would’ve hugged him if we weren’t in a pandemic. I’m pretty sure I love him more than my kids right now (I’m joking but only a little!). I would recommend this company, especially Travis, to anyone and will be keeping his contact information handy for future use.

Brooke Glaze

a year ago

Had a visit from Adam Wahl today, Quick diagnostic and repair job. We have been requesting Adam as our preferred plumber for years now. Very kind guy and good conversation. Would recommend 100%.If you are looking for a plumber who does not sugar coat anything and tells it like it is... then Adam is your guy.

Mike Danford

3 years ago

Our water main began leaking between the meter and the house. Adam arrived on time to provide a quote to replace it. He was very friendly and knowledgeable. We worked together to determine the best routing for the replacement. Accepting the contract and scheduling the work by telephone was an easy process. The crew arrived as scheduled and the work was completed in the time quoted. Quality products were used and professionally installed. The crew was careful not to damage sidewalks and landscaping. We are very happy that there are no more leaks! Thank you for quality work!

Sean Sullivan

4 years ago

UPDATED - after sharing my experience on Google, I received an extremely unprofessional and aggressive phone from their customer service representative, Laura. She threaten that she could have charged me a lot more for service than she did and that I should not have written a review.BEWARE - had Ben Franklin come look at minor leak in a toilet. The issue was simply a loose bolt the the technician tightened.The total bill invoice was for $163. The service call was $77, there were no parts needed for the repair so it was $83 to tighten the bolt.Not to mention, the technician lied to me on the phone and told me he was there for 45 minutes however my tenant said he was in and out in about 10.They did refund some of the money after I voiced my concerns.Regardless, that's bad business. I was very optimistic about this business based on the good reviews but got ripped off. Would not recommend.

Bob Trombley

2 years ago

So glad we called Benjamin Franklin for our after-hours shower repair this evening! Within 20 minutes Travis called us back and was en route. He was professional, confident, and had the issue solved quickly. He stayed after the repair was over to answer additional questions we had about the home. Extremely courteous, friendly, and knowledgeable. I can’t imagine a better experience. Thanks, Travis!

Jeff R

a year ago

Had a clogged pipe from the kitchen while preparing Thanksgiving dinner. My call was answered immediately by a competent human! They offered to send someone out same day, but we elected to wait till the following morning. Kevin was here at 8:30 and took care of the problem quickly. My usual plumber still has not returned the call. I’m switching.

Victoria Walters

4 years ago

Fantastic service from Kim. I placed a call for service to my gas logs and he was there the next day. Quickly diagnosed the problem. But he took the time to ask me how the logs/gas had been behaving, what I had observed etc. Parts were ordered and my logs are better than new, just 2 days later. Great customer service, great attitude. So happy we found Benjamin Franklin Heating & Air, but I'll know to ask for Kim. :)

Anita Olson

3 months ago

He checked that my whole house water filtration system was still performing well.

Andrew Winstead

2 years ago

5 stars. I had a leaky valve on a sink in our new house. Tech arrived sooner than dispatch said he would, he called ahead, arrived as expected, was very personable, took a look and explained what was going on. He told me what the standard pricing was, and found a way to make the visit affordable for me. He also explained some things about the plumbing setup in the house that might have otherwise taken me some time to figure out. He had to run out to get some parts, but was back soon enough, and fixed the problem quickly. Great experience all around. Will continue to be a Benjamin Franklin Plumbing customer.

Maria Moraru

3 years ago

Although my first experience with BF Plumbing wasn’t great, the plumber that was sent to ultimately fix my issue was amazing. Anthony A. was one of the most professional people I’ve had the pleasure of meeting. The job took exactly the time he and amount he quoted. He was evidenced his progress along the way and talked through the rationale of any change requests. He was super clean, thorough, and knowledgeable. He was just a decent human being and good a person.

Mar Cummins

a year ago

I was almost a customer today. I read the reviews and they changed my mind. Why would a water heater cost so much. I agree everyone should be payed for Thor services but wow. I did some internet surfing and found out I can buy a 50 gallon gas water heater for under $750. After further surfing I found it doesn’t take a rocket scientist to install it. I spent $793 for the water heater and connecting parts. I’m no plumber but I can add. I saved almost $2300 by doing it myself. I admit everyone can’t do this but I bought this water heater knowing that it will only last 10years. If I continue to do it myself in 30 more years I still would have not spent $3500. You guys do as you choose but I refuse to give away or have money taken from my kids. This company is robbing people blind. Call if you truly have to. I’m glad I didn’t call and my bank account is extremely glad I didn’t call. No stars should be allowed!

By The Sea

6 months ago

Travis Hammonds of Benjamin Franklin was very nice and professional. He was very helpful & answered all my questions.

Pamela Duvick

2 years ago

Adam was our technician. He arrived on a Sunday ahead of when we expected him—but called ahead of his arrival. He was professional, explained things so that we understood the issues, and outlined the service plan in detail prior to doing the work. He went over and above in his customer service—outstanding. ( Also, the person who handled our initial call was very professional setting up Adam’s service call.)

Shannon Parks

2 years ago

We noticed that our water heater was leaking on Sunday. We called after hours and a nice gentleman Mike came out. He advised us that we would need a new water heater. He was very professional he made sure that he gave us every option that was available. He even called and made sure that they could come and install a new one first thing Monday morning. Monday morning Russ Sr and Russ Jr came out. They were both very professional and made fast work of getting our new water heater installed. They made sure that we did not go without water for very long while they installed everything. Andy came out on Thursday of this week and inspected to make sure everything was working as it should be. Andy was also professional about his visit. this is the second time we've had to use Benjamin Franklin to the water heater and I would recommend them to anyone.

Char Carl

5 months ago

Very friendly. Excellent work. Professionally installed and cleaned up when finished. Two thumbs up??!

nicki m

2 years ago

I would definitely recommend using this company for all of your plumbing needs. Adam and Russell were very knowledgeable, clear and patient in discussing any expectations and in any questions that we needed answered. Both were very helpful and friendly. The customer representative who set the appointment was also friendly and willing to assist in anyway she could.

shem harrod

a year ago

We had an emergency on SuperBowl Sunday! Adam was dispatched within 30 minutes and had everything fixed within an hour. He was very helpful and professional! Helped us out of a really bad spot!

Sean Smith

3 years ago

The plumbing issue we had is one I’m sure every first time homeowner who purchases an old but beautiful home experiences. Backed up toilets and showers, clogged pipes leading to emergency. Dave came out and diagnosed our problem and gave use clear solutions. When we scheduled the work to be done Dave, Joe, and their team came out and took care of us. They did the work we requested and more. They made sure we were aware of issues that we could face in the future, giving us helpful information so we could make the best choices for our wallet and home. I am a happy customer. Honestly beyond happy.

michael flournoy

a year ago

This place is hit or miss. On our first service call the plumber was fantastic. He was super knowledgeable and didn't try and sell us things we didn't need. However, I called back a year later and got the exact opposite experience. The plumber didn't talk or explain thing at all and was recommending the most expensive fix without any real explanation.

Liz Simpson

2 years ago

He came out to completely repipe my entire home. He did an amazing job and I barely even knew they were here. He was very polite, patient, and knowledgeable. I even had problems getting my debit card to run, but he helped me make sure it was all done even though it didn't show on his end as paid. Great employee and will definitely use again should the need arises. I'll also be referring them as well.

laura johnston

11 months ago

Fantastic! Great young man! Very personable!?
Sean is our favorite go to guy! He listens and explains and goes the extra mile to solve the issue at hand!
Thank you!?

Jessica Reed

a year ago

Marvin did a great job!! He was very knowledgeable, honest and an overall pleasure to work with. If we ever need plumbing repairs again I will specifically ask for him! Great job!

Michael Proctor

2 years ago

Called late at night when the water heater died and left a message. Call was returned promptly the next morning, and the tech came out and verified the problem, recommended a solution with a couple of options. Installer arrived on time the next morning and completed the install in about 4 hours. The tech was great and explained every thing that he did and how the new system worked. This was a great experience from a good group of professionals.

David Miller

4 months ago

Dajzan did a great job and got us up and running quickly

Matthew Parks Sr.

a year ago

When we found the water heater was leaking they sent a technician Mike out after hours and he quickly diagnosed the issue and told us it needed to be replaced. He have us options and explained the benefits of each one. First thing this morning Russ and Russ showed up to install the new water heater. These have to be the best installers because they were very knowledgeable and explained the whole process. Once the got the new one in they made sure to give us a few recommendations to consider but weren't pushy. These two make the Benjamin Franklin experience one that I will tell my friends about and recommend. These two are are great example of professionals who have excellent customer service skills.

C-RO

2 years ago

Travis did an Outstanding job! Very knowledgeable in his craft and extremely professional! He immediately identified the issue and wasted no time taking action to correct. I appreciate Travis' assistance rectifying this month long issue and highly recommend his services.

Chris Franklin

3 years ago

Mike was able to fix our gas fireplace igniter the same day I placed the call. We had the replacement part so it took him less than 15 minutes to complete the job. I was very happy with his professional service. I'm giving a 3 star rating because I thought the service was way over priced for the amount of work he did.

Kevin Gorham

a year ago

Travis Hammonds fixed an issue with my tankless hot water heater in less than 20 minutes. He explained everything to me perfectly. He is the best service tech!

Sue Kirsch

2 years ago

Travis was very helpful. We had new flooring installed through the house and needed 3 toilets put back into the bathrooms. He came out at 9pm and again the next morning, on a Sunday to take care of the rest. He also answered questions on a few things while he was here. Very friendly and accommodating.

Rodney Deese

2 years ago

Michael did a courtesy inspection to satisfy the buyers of my home that the toilet was stable.Kevin did the initial job and I was very pleased.Their home inspector put in his report that the master toilet was loose.I call BF for a courtesy inspection and Michael came out (on a Sunday morning) and found the toilet to be firmly secured to the floor.I’m a fan and would highly recommend BF.

Lori Harward (LoLo)

3 years ago

Very impressed with Benjamin Franklin, thus far. I was looking for a reputable plumber through Home Advisor on Saturday after 5pm.I got a call from BF Plumbing within 5 minutes and they have already been to my house to evaluate and quote the job before noon today, the following Monday. My technician was very professional and knowledgeable. He was also friendly and pleasant.

Jessica Fedorka

2 years ago

Best customer service experience I have had in a long time! Benjamin Franklin Plumbing provided re-time updates about when I could expect service and a profile of who would be showing up to my house. Kevin was polite,professional, and extremely in answering all my questions. Would recommend to any of my family and friends and will use again myself in the future.

Lori Shull

9 months ago

Quick response time to our problem. Travis was very professional and told us exactly was he was finding and what needed to be done to fix the problem. Great job!

Cindy Jackson

3 years ago

Adam Wahl our plumber was great! He is so knowledgeable in the plumbing industry. He found our problem in minutes and had it solved so quickly. He gave us a lot of great information to help us improve the appearance and functionality of our bathroom. The customer service was really good as well in speaking with Ashley and April! Thank you Adam and the staff at Benjamin Franklin plumbing, you guys are awesome, I see why you have an A+ rating with the BBB.

Matt Eaton

2 years ago

Kim came out and was on time and very professional. He listens to the customer's concerns and addresses them all while educating homeowners as he works. He makes himself available even after the job is complete in the event you have any questions. His experience in this field is amazing and through everything he does you can certainly tell you're in good hands.Thank you for helping us, Kim. You're a rockstar!

Kandis Seal

a year ago

We contacted Benjamin Franklin Plumbing at 830pm on a Sunday. Less than 12 hours later, Dave had arrived, accessed the situation, and had a plan to fix our problem. The fix was quick. We used a coupon from the website and saved $50 as new customers. We recommend this company to anyone who has the misfortune of needing plumbing services.

Christopher Gouin

2 years ago

Marvin was awesome. Called while on way just as planned. Listened well and talked me through everything he was about to do. Marvin is very personable and professional, and is an absolute master plumber. Top notch service person and I don't say that often. Means a lot... Thanks Marvin!

Mike Lowery704

a month ago

Very good, very professional. In and out also was on time

Kathy H

2 years ago

Mr. Bill Ferguson was very professional and prompt.He arrived on time, and was very pleasant. He evaluated the problem, and recommended what he thought should be done to fix the toilet. He returned the next day bright and early and went to work replacing the toilet. We are very pleased with his services.

Fran White

5 years ago

Great experience today with Benjamin Franklin. A very knowledgeable and kind service pro, Bill Ferguson, arrived at my home within less than a couple hours of my calling for plumbing assistance. Bill was very professional, explained in detail what was causing the plumbing issue and offered options on next steps. Superior service by Bill, thank you!

Denise Wilson (Making Dreams A Reality)

4 months ago

The Tech came out, diagnosed the problem, an offered solution. Great Service.

Carl Helms

a year ago

Mr Michael Fisher was my service tech. He is every customer's professional service tech. Professional, courteous and he leaves the work area cleaner than he found it. I highly recommend Mr Fisher. Benjamin Franklin plumbing should be commended for having an individual such as Mr Fisher representing them. Kudos to Mr Fisher!

Donna Stuhan

2 years ago

It was a very long week. I had four different people in three days look at my issue and it still had not been fixed. Finally, when Austin and his co-worker showed up in the AM they started working right away, they ran into a couple of issues and even had to leave a couple of times but kept me informed and reassured me that my plumbing would be fixed today. They worked on replacing all of my piping until a little after 8PM. Although, they were a bit more expensive than others, the customer service and quality of work was worth it, I will continue to use Benjamin Franklin and recommend them to anybody that is in need of plumbing professionals.

Larry Thomas

a month ago

Very professional... Had tankless water heater giving us problems. Adam diagnosed the problem and not only fixed it but also found some other issues.

Kelly Cullen

a year ago

My daughter had an appointment made a week ago. Waited all day. Called at 6pm and was told was next. Called at 9pm and was told someone called to reschedule… but no one had called OR left a message. No offer to have someone come out at a definite time unless the higher price is paid. Horrible service and “punctual” should be taken off their ads. Only call if you don’t really want someone to show up.

Devin Kerrigan

3 years ago

First rate service from a fabulous guy! He dealt with a leaky water heater at midnight with good humor and professionalism. And he came back to oversee the installation of a new one today. This is the kind of service that makes a one time customer become a forever customer. No drama, just good, hard, reliable work that reflects so well on the whole operation.

Emily Jeffery

2 years ago

I had the pleasure of working with Thomas and Kim from Benjamin Franklin Plumbing. Both were extremely professional, and helpful during a very stressful time. I worked with Kim first to diagnosis the problem, and when I found out he wasn’t going to be the one to fix it, I was a little disappointed, but Kim spoke with me and told me how great Thomas was, and that if I had any issues to call him back. Thomas was amazing, and made me very comfortable and confident in what he was fixing. I really loved that they both took the time to educate me on what they found, and why they were fixing what they were fixing. I have been taken advantage of by companies in the past, and I did not get that vibe from them at all. Highly recommend these two, and Benjamin Franklin Plumbing!

Debbie Gawych

2 years ago

Kim and the entire Ben Franklin Plumbing team were some of the most responsive and customer-oriented repair people that we have worked with in Charlotte. They really listen and show that they care so much that they spent a lot of time trying to uncover what was really going on with our water heater and piping system under our house. It took several trips and one very long day for them to work through what seemed to be endless feet of pipe. The problem was finally discovered originating from one of the bathrooms furthest away from our new tankless water heater.Now everything works great!What I really appreciate is that they did the work to solve the problem and did not charge us for all the time since they installed our new system. They stayed with the problem until it was resolved even though it took time to find to no fault of theirs; just crazy plumbing underneath our house.I highly recommend Ben Franklin Plumbing; Kim and his entire team.

AMY ROJAS

2 years ago

MR. Bill was courteous, and friendly.He definately knows his job. I felt so comfortable while he took application for us. Thank you Bill I definitely will refer you to others. Then the next day Russ Sr & Russ Jr., came out to replace the old gas water heater. They were very friendly, and wore shoe covering. Cleaned up the area. I'm very pleased with the business. I will refer all to friends and neighbors. Thank you so much. Amy R.

Hugh

2 years ago

I tried fixing my toilet myself. After a while I realized I needed help. I called Benjamin Franklin and spoke to a really nice lady to asked me some questions and gave me some information. Thomas Burgess called earlier than she told me which was a plus. He came to my home. He was extremely professional and courteous. He came in looked at things and in less than 5 minutes the issue was fixed. He boosted my non handyman ego by telling me I was so close to fixing it myself and that what I did, I did well. Again, a boost to my non handyman ego. He was such a nice guy and very professional. I would definitely recommend him and them. Ask for him by name. A great representative of their company. Highly satisfied.

Morgan Griffith

a year ago

Dave Siemietkowski is always professional, shows up on time, and explains the issue clearly. Ben Franklin has always been very responsive to our service requests! Highly recommend.

Tony Quattropani

2 years ago

David did a great job for us. We called Benjamin Franklin for a second opinion on a water heater issue. The first company told us it would be $3500 to repair and $6-10,000 to replace depending on package. David came in, diagnosed the root cause and fixed it and we saved THOUSANDS of dollars. Thank you!

Derrick Donald

a year ago

I was extremely impressed with the service and professionalism of the staff. If need arises, I will use BF plumbing again. Very, very, very pleased. Adam and team were phenominal.

Sheri Shaughness

4 years ago

I cannot say enough about Benjamin Franklin Plumbing and would not hesitate to recommend them to my friends and colleagues. Kim Knopp came out on an emergency call for one of my clients. He was very professional very thorough and offered excellent advice and suggestions to ensure that my clients home would be protected in the future. He asked me to go out and take a look at the work after it was completed and make sure that he had cleaned up appropriately and said that if it was not done to my satisfaction he would immediately come back out and rectify the situation. The cleanup was immaculate and he was very professional. He even followed up with a full report of the repairs that were made so that I would have a better understanding of what occurred and the corrections he made. I am very impressed!

Brian Rockecharlie

2 years ago

Anthony Allison was super helpful and professional.
He worked around my needs and schedule and did so with a great attitude. He was informative about the details of the service and up front with pricing before performing the job. Very appreciative of Anthony and the companies service!

Arleen Montalvo

a year ago

Kevin Burden did an awesome job! He is very professional, knowledgeable and friendly. We will gladly receive him in our home anytime. Thank you for having him do the job.?

Joyce Frazier

2 years ago

Our plumber from Benjamin Franklin Plumbing was Gary Tyler, and he was excellent. He was knowledgeable, professional, friendly, and was patient with the work that took the whole day. I will request Gary to return to our home the next time we have plumbing needs. Thanks, Gary! Great job!

Shawnon Burks

3 years ago

Joe was great! Very professional but personable as well. He listened as I described my issue and then went right to work. Found the issue and gave me his recommendations. It looks like a city sewer issue. We shall see. He told me to let him know what happens either way - whether he has to come back or not. I am very pleased!

Simon Ruebens

4 years ago

I had a wonderful experience with Benjamin Franklin Plumbing. I spoke with Shannon at Benjamin Franklin Plumbing and she was a model of how any customer would want to be treated on the phone. She was informative, courteous, and took the time to explain to me exactly how Benjamin Franklin Plumbing conducts business. Shannon arranged for a plumber to perform a same-day visit to my home.As promised, the technician, Kevin C., called to say he was on his way. Upon arrival, he immediately diagnosed the problem, gave me a written estimate, and then performed the necessary work when I approved the estimate. Kevin was knowledgeable, worked quickly, and fixed the problem. Furthermore, he was professional, courteous, and answered our questions. This is the kind of customer service I remember growing up. It's good to know that people like Shannon and Kevin C. are representing Benjamin Franklin Plumbing with excellence and providing the service their customers deserve.

Mary Jane Cowman

5 years ago

I had a great experience with Joe Moore at Benjamin Franklin Plumbing. He was very knowledgeable and courteous. Joe Moore spent a great deal of time and effort to make sure my leaky faucet was fixed correctly, even making a trip out to get the correct part. I appreciate him calling and giving me updates on his arrival times. I would highly recommend working with him!

Kristi Orlowski

a year ago

We were so pleased with the level of service from Benjamin Franklin Plumbing especially from RB! He performed our annual plumbing inspection and repaired our toilets and shower. He was so helpful in showing and teaching us what to look for in properly maintaining our home. We are so grateful to him!!

Ollie Frazier

a year ago

The technician was very informative in addressing my water heater problem. Since my water heater is under warranty he instructed me professionally on how to order the part. Thanks

Diane Loebrich

a year ago

The gentleman who came out to complete the job earned all of the 5 stars. The service was pretty pricey honestly, however, he was on time, great at communication, very professional and friendly, and he fixed my issue. Would use again

Christine D

2 years ago

I had a wonderful experience with Mike. He was friendly and explained why I was having issues with my system and fixed it in a timely manner. Will definitely call him again if future problems were to arise and recommend him to friends and family.

Zak Parke

a year ago

Marvin was very professional and thorough. I had several other companies come out but none of them explained my options like he did. He did a great job and got everything done quickly.

Lindsey W

11 months ago

Excellent experience! Jason was great & explained everything he was going to do & did. Very efficient during his visit & would definitely use again!!

rspanthers

3 years ago

Anthony was very friendly and made us feel comfortable with him. He is very thorough. working on the drain, even let us see through the camera to see how it should work. cleaned up behind himself good and left with a smile. We would definitely use Ben Franklin again! Thanks for a great jobJeannie (patricia)

Janice S

2 years ago

The installation of our new water heater and carbon filter was flawlessly done yesterday by David and his assistant. He answered all our questions and did the work in a very professional manner.We continue to be very pleased with the services we get from Benjamin Franklin Plumbing.

Michael Emmett

a year ago

both the plumber and receptionist were very polite, however the company is a rip off. Paid $147 just for him to come out, then without telling us added a gaston tax another $10. In order for the plumber to check the walls for a leak was going to cost $1200+. also wanted to charge $750+ to fix a toilet that cost us $25 to fix.

Ema Ema

3 weeks ago

Jason was great! Will hire again

John Love

a year ago

We had a plumbing emergency that completely shut down our home and our basement apartment (where our Mom lives). Benjamin Franklin responded when others would not help us. We are VERY grateful to them for getting us back in business quickly and professionally. Many Thanks and Kudos!! Highly recommend!!

seluleta smith

a year ago

The customer service experience from this company was outstanding from the beginning to the end I definitely will be using their services again and I will recommend this company to anybody that needs any type of plumbing and heating repairs Sean was awesome thank you for taking care of me and my family emergency plumbing service

C Hamilton

2 years ago

David did an excellent job installing a filter. He was very professional, worked with expertise and explained his work afterward. David also tested the water sources to make sure everything worked properly, then showed me how to operate the control levers before he left. He was kind and respected my home, which are important to me. Keep up the great job, David!

Mary Wilson

2 years ago

Russ Baker Jr. was great at communicating, very personable, and went above and beyond our expectations. He even helped bring our dog back in when we couldn’t get to it. Adam Wahl was also very professional during the initial consultation and helped us identify issues that other plumbers just could not.

Porter Speakman

4 years ago

Our technician, Bill Ferguson, was a total professional and worked above and beyond to service our requests. He had had a very long day with a difficult job yet he still came to our home even though it was late in the evening. I totally enjoyed talking with Bill, who he performed the job in an excellent manner and completed it in a very short amount of time. I completely recommend Bill and look forward to having him come to our home with any other future needs we many have.

Hotline User

2 years ago

Our plumber was personable, knowledgeable and polite. He did a thorough annual inspection, gave my husband a quick tutorial on how our whole-house water filter works, and installed a new disposal. They may not be the cheapest, but their work for us over the years has been excellent.

Elizabeth CS

3 years ago

John H. came and professionally repaired our issue. He was knowledgeable and thorough. He also helped suggest some preventative things we can do in the future. I highly recommend John and Ben Franklin! They came the same day I called and were fantastic in not only the business office but also service at my house!

Sarah Villaret

5 years ago

Joe Whiteside did an excellent job! He was very personable, professional, and honest. He was able to come out the same day and gave me a call just before arriving to make sure the timing worked. I will be requesting him next time as I feel he will do another great job and give me the information I need to make the best decision.

Christin Smith

a year ago

Kevin was responsive before and during the service, which was helpful due to my work schedule. His knowledge and communication were great, as well as his patience when it came to dealing with hyper dogs. He reset one of the toilets and replaced the PRV to address the humming and water pressure concern.

James goode

3 years ago

Mr Ferguson experience and professional is unmatched. The work was amazing. Found the leak replaced the part and while inspecting my water connections, found that my water pump had singes on the outer covering and the release valve was stuck. I don’t know how much damaged would have occurred. Thanks so much for sending out a true laser sharp technician

Mckenzie Williams

2 years ago

Kevin did a great job and was knowledgeable about all questions that was asked. He found my leak quickly. Also he let me know what he was doing every step of the way. It was a repair I said I would make myself. He only charged for what he did and gave me a military discount

J.R. Johnson

2 years ago

I called on Thursday afternoon and requested to schedule an appointment for Friday to have a new custom sink (that was already installed) hooked up to existing plumbing along with installation for a new garbage disposal. The call-taker asked what time frame I wanted to schedule for and I advised late morning or early afternoon and was told that would not be a problem.Friday morning and afternoon came and went and I never heard from anyone and nobody ever showed up. I called back and spoke with another call-taker who claimed I was second on the list for my appointment request and a service technician would be on the way in a few hours. The call-taker also attempted, twice, to schedule a complimentary hot water heater tank flush to be completed during my service appointment. I had to tell the call-taker both times I have a tankless hot water heater and I wasn't interested.Friday night, after not having anyone call or show up, I received a call from Travis who told me he was the service technician assigned to my service appointment. Travis apologized for not making it out and promised he would come on Saturday morning at 9am, on his own time, to complete the job. By 10:30am, Travis still hadn't shown up and I tried to call him but the call went straight to voicemail.I then called back to Benjamin Franklin just after 10:30am on Saturday and spoke with another call-taker who told me he didn't know what happened to Travis but assured me we were on the list for Kevin to come out for our service appointment. The call-taker confirmed Kevin would be out in the afternoon. At 3:30pm, I called again to check the status of my appointment request and was told I was next in line. At 6:00pm, I still hadn't heard anything from Kevin and no one had come to my house. I then called back to cancel my service request and spoke with a call-taker who cancelled my appointment and then told me not to hesitate to call Benjamin Franklin Plumbing in the future for any other plumbing needs. I told her that I could guarantee I won't be calling.I hope that my experience was an anomaly but no one at Benjamin Franklin Plumbing ever seemed surprised when I called back to find out what was going on. Hopefully people who choose to do business with the punctual plumber have better experiences than I did.On a positive note, Morris Jenkins now offers full service plumbing along with actual appointment times and employees who show up!

Dave Harlequin

2 years ago

Looked to hire them to do a line replacement on my house, they charged me $399 just to find the leak (which ultimately translated into guess work) never refunded my service call fee after I brought them back for the leak detection, and then quoted me over $6,000 for the repair!!!Meanwhile, the very next plumber I call (Queen City Plumbing) offers to do the exact same job for $2500! THIS PLACE IS A SCAM! They try to charge outrageous prices to people who they count on not knowing any better! I will NEVER do business with this company ever again. Please don't waste your time hiring this company for anything, they will overcharge you!Oh, and before someone who works here hops on with the whole “we can’t find you in the system” bit, that’s because I’m not writing this under my legal last name, as I honestly don’t want the hassle of calling you. It’s not like you’d refund the over $400 you already took from me, and honestly, anything short of that just isn’t worth my time. So, if you want to “discuss this” guarantee IN WRITING that you’ll offer me a full refund, and then I’ll talk to you all, but not a moment before. I accept that you all cheated me out of all this money for zero work done during a pandemic. I’m just trying to make sure no one else’ who might be reading this suffers the same fate as me.

Debbie Wilson

a month ago

Russ is fantastic. I highly recommend him.

Linda Fox

2 years ago

We called when we realized we had a leak. The problem was more extensive than we originally thought. They worked with us to come up with a repair plan that would both work, and to fix our budget.They worked late into the night (not leaving until after 10pm, in order to make sure that we had use of our toilet and shower.)The were pleasant, capable, and quick. I can highly recommend them..

Bull Dog

5 months ago

On time response. Professional and courteous. Superior work on a rainy day!

Christian Beltz

3 years ago

Adam Wahl had come out for a service call on our whole house water filtration system. Adam was prompt, very professional and accommodating to make sure that our system leak was addressed in a timely and professional manner. He needed to overnight the part and even came out on his day off to make the repair. Very happy with Adam’s help.

Angela S

a year ago

Kevin was very polite and respectful, he was also very patient. He explained my problem and developed the solution for my issue. I would definitely call Kevin again if I’m ever in a jam!!!Thanks Kevin you’re the best!!

Nc Khai

2 years ago

Kim Knopp did an excellent job! He always answered my calls and addressed my concerns in a professional and timely manner. When I wasn’t happy with the restoration, he personally came back and took care of the issues to my satisfaction. He is a great representative for your company!

Manbearpig 704 (ManBearPig704)

2 years ago

Adam and Russ came out to help me with some issues in the home I just moved into , the water pressure was reading 110 psi and my shower handle/valve was ruined and leaking Russ dug up my yard in the freezing cold and rain on a Sunday no less and professionally installed a shutoff valve and a pressure reducing valve so that my house could be serviced and also safeguarded fromHigh water pressures . During attempting to repair my shower we found that someone had already attempted to rebuild it and going into the wall was necessary , both guys were considerate , patient and professional and actually pretty chill guys . I understand the quality of work and what it costs to hire professionals for what needed to be done . I’m very satisfied with the work Adam and Russ put in they really went above and beyond ! and now I can actually feel peace of mind in my home . Thank you - Jason

PeteRachel Chrobak

7 months ago

I have worked with Ben Franklin Plumbing numerous times and they have been fantastic. Their team is very knowledgeable and they are very responsive.

Stephen Bunker

3 years ago

Work was done correctly but nowhere close to worthy of the price paid. 24-7 only means they answer the phone and all hours not that they will be there on a Saturday night. Got an appointment for Sunday morning, and told the tech who called the part number that I needed. He said he understood but when he arrived he said he did not have that part and would have to return to his warehouse. He came back and replaced the shower cartridge in 10 minutes. He gave me a bill for over 10 times the cost of the cartridge that I could have replaced myself.

Chris Thevaos

3 years ago

Anthony went above and beyond during today's service call. We were experiencing a leak and he diagnosed the issue quickly and corrected it promptly. He is very knowledgeable and educated us on the situation. Overall we were very pleased with our first Benjamin Franklin plumbing experience!

Richard Schmalz

2 years ago

Dave A. was outstanding. He replaced a water heater and redid the poor plumbing from the previous plumber. It looks so much better and who doesn't love a new water heater! I will definitely be calling later this year to have two toilets replaced. Thank you Dave!

Rob Y

a year ago

The plumber himself was friendly, knowledgeable and did great work. BUT there was were multiple delays and the work was not performed at the promised time, remember the company bill themselves as the punctual plumbers and he definitely was not punctual. This would normally not be too big of a deal, but the company's motto is if there's any delay, it's you we pay and they do not intend to honor this motto, they attempted to negotiate out of honoring their motto and even billed a full un-discounted amount for the service. Again their motto is not a promise of full price if there's a delay nor discount if there's a delay it implicitly states its YOU WE PAY so I unfortunately can't give any more stars than this considering that they tried to worm out of honoring their motto, which was a contributing factor in us hiring them in the first place.

Chris Carter

a year ago

We had a pipe burst, and called for a plumber so that the water damage team could get in quickly. I was given an appointment time of 0800-1100, and the time window passed without a call that the plumber was running late. 90 minutes after the end of the time range, the plumber called to say we were next. By that time I had already started repair on my own, as I couldn't wait any longer due to the repair crew being scheduled.

robin sarles

3 years ago

I would give them a zero if possible. We called them for one fitting that needed to be replaced, they talked me into $ 3000 worth of additional fitting they suggested needed to be replaced. one of the fittings they replaced leaked and we had no hot water at showers after they left. we called them again they said everything was fine. We called a second plumber who said they must have crossed lines and that we needed to call Ben Franklin back to fix their mistake. They came back again and said everything was fine no crossed lines. We then had another fitting burst we called them back they sent another tech who charged us again to fix fitting. We still have no hot water after 2 weeks in. I called tech who said maybe the fittings were clogged from the water being shut off, he supposedly ordered parts, that are not in as of yet. I called a different plumber who is here now saying that Ben Franklin crossed lines he is currently fixing. The owner Mike Fowler advertises he puts his cell number on all the invoices. however after 4 calls to him he is conveniently never available. I would recommend never using this company!

Mark Richard Leach

9 months ago

Dajzan Hunter did a terrific job! He was courteous, professional and very conscientious in accomplishing the necessary repairs.

Matt Carmichael

a year ago

Tech onsite removed some hair from a drain, was here 5 min. Charged me over $225. This was a ripoff.I stupidly called them back to address and shower faucet. The plumber came out turned a screw driver, informed me it was fixed and left. I checked and the faucet assembly is still not functioning correctly. Now they refused to refund $57 (calling it a trip fee). For what? Someone to walk in and tell me it is fix and working fine?They continually disappoint me. I give up on trying to use them. I will make it my goal that others know of their lack of service.

Joe DeMato

2 years ago

Anthony did a good job. He was very friendly and knowledgeable and made the job seem so easy and fast. My wife and I will definitely call him the next time we need a Plumber.

Chad Angelo

2 years ago

Kevin was very knowledgeable and professional. He didn't mind that I was hovering over him trying to learn how to fix my shower. Kevin was extremely polite and personable. Benjamin Franklin plumbing responded to my Thumbtack project request in a timely manner and pricing was reasonable and consistent with the big plumbing and HVAC companies.

Deron Cuthbertson

3 years ago

Matthew Famularo was very professional & friendly. We had issues with the kitchen sink in our home & he provided us with knowledgeable, courteous, outstanding service. Matthew did an excellent job explaining what we needed to correct the issue. He is the best service technician that we could ever have imagined. In the future, if we have an issue with our plumbing, Matthew will be the first person that we call. He resolved our issue & made a lasting impression on how to provide outstanding service.

Maurice Concha Sr

a year ago

Overall great experience yet again. This time Kevin came by and asked what the issue was and after listening intently he went and got his tools and effectively went about his business. Very cool dude! In the future if anyone should have any issues I totally recommend Benjamin Franklin Plumbing!!Way to go ladies & gentlemenMaurice Sr

Dwayne Dagen

2 years ago

Anthony Allison came out to our house and was awesome. He was very professional and helpful and answered all of our questions. His quality of work and customer service is all 5 Star. I would highly recommend!

NYKKOs DRIP

2 months ago

Jason the man!!!! When I need them I only want Jason assistant only!!!! Keep it up my man!!!

Nancy Rushing

10 months ago

Very nice experience. He ordered a part and let me know that my warranty is still in force and that I shouldn't worry.

Michael Diniz

3 years ago

I am a realtor and Joe Moore saw me showing a home to my client. We just went under contract and the home inspector noted there was an issue with the water softener tank. Joe introduces himself and let it be known that he is a plumber with Benjamin Franklin. He then proceeded to inspect the entire plumbing for the home and gave us estimates on every issue he could find. Joe is an amazing employee to have. Joe will be my go-to plumber first everything from now on. He’s a hard worker, knowledgeable and very professional. Thanks Joe.

Hollis Holcombe

3 years ago

Kim and Andre were fantastic! No nonsense, straight to the point, and extremely knowledgeable. You could tell they both knew their craft well. Very pleased with the way they explained the process and the quote. I am looking forward to them performing the cleaning service and maintenance of our gas fireplace so that my family and I feel safe to use it again.

Matt Page

a year ago

Had to remove and replace water valve to dishwasher line. Adam is the best! We ask for him whenever we call. He takes care of business quickly. I highly recommend this plumbing service!

Jason Normoyle

2 years ago

Travis was amazing, one - if not the most - professional plumber I've come across. He wasted no time, helped diagnose and fix our issue. He also was proactive but not at all salesy on some things we could to for preventive maintenance.

Phil Evans

3 years ago

Very professional and knowledgable. Casey goes the extra mile and demonstrated great customer care attitude. He was a pleasure to have his time, he did excellent work and went the extra effort to make sure the resultant job was a professional one. I am very pleased.

shay c

3 years ago

Great experience using Ben Franklin. The plumber Anthony exceeded our expectations, was prompt, courteous, and was very easy to work with for putting in water lines in our basement and new bathroom. The price was about the average going from other plumbers but the service so easy I wouldn't hesitate to use them again

Tomcat X

2 years ago

My plumber, Travis, was friendly and did quick work, however he overcharged me significantly. He charged me nearly $4,000 to replace my water heater, I later learned that the max value of such a heater is three grand. I won't be doing business with this company again.

Peter Hunt

a year ago

I had a fantastic experience with Bill from Benjamin Franklin plumbing. Bill helped me figure out a water pressure issue and evaluated the cost and benefits of installing a full house water filtration system. Bill was knowledgeable, a great communicator (explained things to me in laymen’s terms), and fun to work with. I will definitely look to Bill and Benjamin Franklin Plumbing for my future plumbing needs!

James Owens

3 years ago

Friendly and prompt! The plumber I am working with is experienced, knowledgeable and reliable. I work which means I’ve had to coordinate a time on the weekend for the work to be done. Anthony has been readily available and I feel like I’m getting a great value! He didn’t charge me the initial trip fee and will instead apply it towards the job!

Matt Woodson

8 months ago

Quick response and problem solved! Travis did a great job. Have had nothing but great experiences with BFP!

Susan Carr

2 years ago

Kim was very courteous when he visited to follow-up on the installation of a new water heater. He listened to the one issue that had arisen, and committed to addressing the issue to my satisfaction in a timely manner. I am very pleased with the quality of the water heater and the responsiveness of Kim in addressing my issue with no additional charges to me. I would definitely recommend Benjamin Franklin Plumbing of Charlotte for anyone with plumbing needs.

Rick Burleyson

2 years ago

David and Dennis came out and did a super job for us. Both were very pleasant and extremely knowledgable and professional. I was amazed at how well they worked together as a team to complete my leaky waterline repair. Well done !! I will request them should I ever need service again ! I hope they are appreciated by your company as much as I appreciated them being here to solve my leak isues!

Sarah Danser

3 years ago

Adam is reliable, thorough, professional, and friendly. Always a job well done and we appreciate it! I would add we have had a variety of plumbing issues and all have been resolved. Would not hesitate to recommend!

Julie White

7 months ago

Great service, on time, professional, and not super time consuming, which was nice...and my kitchen sink is no longer sounding like it's going to explode, which is even better.

Hoover Gibson III

a year ago

Response time was tremendous! 45 minutes after calling in with an issue and he was there. Found the leak, the source and got the ball rolling for the next steps I need to take to alleviate the problem. Great rapport and very professional!

Dean Snell

2 years ago

I have been extremely impressed with the commitment to customer service at Benjamin Franklin Plumbing. To be honest, I had a concern with an install - for this company their only concern was making me happy. The General Manager called me, resolved the issue and had someone out the next day taking care of our needs. Call this company, they are legit and are committed to their customers!

Jacqueline Clay

2 years ago

I just wanted to shout out Tamara, the woman I spoke to on the phone to get an appointment set up. She was so kind and genuine, helping me find a solution to this mess I'm in. I haven't experienced their services beyond that, but 5 stars are more than deserved just how supported I felt talking with Tamara. She didn't sound like she was talking from a script and her answers did not sound canned at all. She took the time to address my specific situation, even asking the general manager to be sure. Above and beyond service!

Clifford Felton

10 months ago

July 2022. Toilet wasn't working well. Came out within two hours and replaced with a new one.Sept 2020. Had an unexpected issue with my water heater and within an hour, someone was at my house working to replace my broken unit. Polite and quick.Definitely would consider again for my plumbing work needed in the future.

Andrea Berry

a year ago

Sean did an awesome job and fixed our clogged sink drain on the Sunday of Memorial Day Weekend! Thank you and I strongly recommend them.

Tiffany Gunn

2 years ago

I would honestly only use Adam to come and fix issues at my house, he came in and fixed a problem and did it correctly. He is super professional, friendly and explains what he is doing while he is doing everything. Thank you Adam for an amazing job! We appreciate your help so much!

Mitch Jones

4 months ago

Derek Engle was incredible. Awesome service and knowledge.

Rita Ehlers

6 months ago

Kim is a great technician! He is extremely knowledgeable, thorough, professional, and pleasant!

Nate Bushman

a year ago

Russ Sr. and Russ Jr. did a total replumb of our house. We had a slab leak and decided to replumb our whole house to avoid major construction costs on tearing up the slab to find the leak and patch it. Kevin Burden first came out to diagnose the problem. These guys did a great job and were very respectful, professional, and just down right great people. Having a slab leak sucks, but these guys made it better and less painful.

Allison House

a year ago

Had a toilet emergency and they showed up in about an hour after I called them. The repair was going to be costly so I decided to install a new toilet as it was only a couple hundred more. The installation went smoothly. I will use BF plumbing (Kim Knopp) for future plumbing and electrical needs.

Christine Van Meter

2 years ago

Bill was professional through and through. He took a look at the issue and was able to determine it wasn't a plumbing issue and was able to get me the right people. He walked me through the process, where pipes were located, went in the attic and did a very through check to ensure no immediate issues, and let me know every step of the way what was going on. Thank you Bill!

Linda Kim Johnson

a year ago

We needed the hot and cold water shut off valves for the washing machine replaced and Dave did a great job in a short amount of time and very efficiently. We would use this company again in the future if necessary.

Vincent Quinones

2 years ago

Kevin Burden, did a very good job repairing a toilet bowl. The job was done quickly and very neat. His explanation of work and pricing was not complicated. Very friendly personality. We would recommend indeed.

Alison Rhodes

a year ago

I had a problem with the shower pressure valve for months. Finally decided to bite the bullet and call a plumber. It wasn’t cheap but it was fixed in a couple of hours by a very pleasant and helpful plumber and I can now move on to the next problem. Thank you Dave.

Steve Hagood

8 months ago

Great service, very professional and helpful to communicate status during the repair. I have a lot of confidence in the Ben Franklin team and recommend them highly.

Kevin Frias

2 years ago

Travis was great. He was able to quickly reinstall the dishwasher after the kitchen remodel. This is now the second time we've used Benjamin Franklin Plumbing and they've always done an amazing job. Thanks Travis!

Linda Byrd

3 years ago

My technician, Dennis Clair, could not have been any nicer, nor efficient, nor could he have had any better manners! He was very thorough, professional and extremely polite! He did a great job of explaining to me what he was checking and why! Ben Franklin Plumbing should be proud to have Dennis Clair on their team! Paul!He did a fine job and was very helpful!!

Mary Johnson

5 years ago

This is the second time we’ve used Benjamin Franklin Plumbing and we continue to be impressed with their customer service. They are extremely prompt and professional. On this visit, Joe Moore helped us out with some plumbing issues at our new home. He was extremely knowledgeable and helpful, and took care of the problem quickly and efficiently. Also a really nice guy. We’ll continue to use Ben Franklin and won’t hesitate to recommend them to friends.

tina broadway

2 years ago

This is the second time I have worked with Russ and he was and has been excellent! Josh helped him on this hot water install and they were both very polite, knowledge and made sure all was properly operating before they left. I would recommend Russ and Josh for any job.

Kris Seek

2 years ago

Excellent customer service and friendly staff - from the initial call to the appointment. Kevin was very kind and professional. He repaired an outdoor faucet and fixed all three running toilets. Kevin was on time, skilled, and extremely knowledgeable about plumbing. Will definitely request him in the future.

Obadyah Davis

3 years ago

My plumber was Brandon, he called to let me know that he was on his way and gave me the proper time fame that he will arrive at my place of residence. When Brandon showed up I was surprised on how articulate he was and how he easily diagnose the issue I was having. Brandon wrote out opinions and explain each one thoroughly. After Brandon was finished explaining everything, I felt I was way more knowledgeable when it came to my plumbing system. Once I picked an option Brandon worked efficiently and explained step by step what he was doing to finish the job. Even though, the price was somewhat expensive I did not mind because I felt he truly know what he was doing. And 2 weeks later my plumbing has been the least of my concerns. I used ben Franklin Before and I was not that impressed but Brandon changed that. From now on, my plumber is Brandon...

Heather McGowan

2 years ago

Our experience with Benjamin Plumbing was extremely satisfying. After our home warranty sent us contact information for an unreliable plumber and then having them tell us it wouldn’t be until the next week before being able to send someone else out, despite being an ICU nurse on the Covid floor and 32 weeks pregnant with a 2 year old at home, Benjamin Plumbing went above and beyond and got someone sent out ASAP to ease our worries of a public health disaster for our family! Mike Fisher did an amazing job and we would definitely recommend this company!!!

Christine Parks

3 years ago

I contacted four plumbers for quotes on a variety of work that ranged in complexity. Hands down, Anthony Allison's customer service, careful and thoughtful inspection of the issues, and same-day quote with three price ranges was the best experience.On the day of the work, Anthony and Cassey Beaver tackled everything on my list in the same day with great attitudes and a willingness to educate me so I could understand the problems and the solutions.I stayed at the house and watched the majority of the work. After seeing the complexity, I became even more grateful that I hired Anthony and Cassey. I don't think the other plumbers would have been able to fix the problems in the same day or at all, especially as two wanted to give quotes without seeing the property.Don't cheap out on your plumbers: Anthony and Cassey's work is worth every penny.

Scott Hoover

3 years ago

On time and courteous, Adam was very knowledgeable and explained the details of the failed thermostat and what he needed to do in the way of replacement parts to get us operational again. Plus double checking water temp. to make sure it was safe. And, as I requested, he also gave me detailed information and a qoute on a future instant hot water system. Thanks again Adam!

Michael Lowman

a month ago

Josh did a great job and explained everything

Kim Dent

a year ago

Adam was great! He arrived on time and quickly and courteously located the problem and even gave me some tips on caulking and showed me where to quickly locate my well pump switch in my electric panel In case I ever had a need to shut off water quickly Super nice guy I will use him and refer him in the future!

Mary jane Eudy

4 months ago

Having a water filtration system installed.
Salesman was very informative.

Tangela Williams

3 years ago

Benjamin Franklin Plumbing was very responsive when I called and was able to offer same day service. When the job was not quite fixed completely the first time, the plumber came back with no problem, diagnosed and fixed the issue without additional payment! The plumber was professional and the person I spoke with in customer service was professional as well and handled my call with care and concern. I am completely satisfied!

Justin Smith

2 years ago

My Technician (Anthony) was very knowledgeable and professional. He recognized an issue immediately and took steps to tear down my tankless water heater to diagnose the issue. After opening the unit, he confirmed the issue and took steps take out the part an clean it hoping it would resolve the issue. Upon re-installation, there still seemed to be an issue. At that point he took steps to reach out to the manufacturer for a replacement part (as the unit is still under warranty). He also provided additional procedures he was going to perform to ensure that this new part (fan and motor) was not ruined by falling debris from the vent tube in the attic and on the roof. I will be sure to always ask for Anthony if any other issues arise.

Glenn Marino

2 years ago

Travis was awesome. Professional, kept a clean work space; friendly/engaging and completed the quicker than I expected. Would use Ben Franlin again and specifically ask for him if more work is ever needed

Kathy Tudor

2 years ago

Barry came out regarding an issue that arose from a very large job that was done a couple months ago. From the kind person who took my information to Barry's quick solution to the minor issue, I was very pleased. I wasn't charged because it was an oversight during installation and I didn't even have to ask if it was covered. It was. Barry was professional, friendly and efficient.

Rob Losier

a year ago

Kevin Burden provided top-notch support to identify the likely source of my plumbing issue and lay out options for resolution in a clear way that made sense to me. The plumbing issue was sort of complicated, and I had spoken to a couple other companies before finding Kevin, but he put in the time and effort to ensure I wouldn’t have to search any further for the support I needed.

Kinsey Sullivan

3 years ago

Our service technician was wonderful. He was so courteous, professional, and helpful. After I told him that we were planning to remodel the bathroom, he helped me find a cost effective solution for our plumbing issue and got us up and running again.

Dennis Brantly

a month ago

Quality work; arrived on time; VERY Professional!

Scott Jaben

3 weeks ago

Evaluation and estimate. Very prompt and informative.

Kathy Thomas Teamor

5 years ago

Chad's team was wonderful! They were on time, friendly, and efficient. I know their work is reliable because we've used them before. Actually, a couple of the guys made a minor mistake, and when Chad called to see how things were going, he had them redo the install to make everything perfectly right. And they very kindly did it. I would definitely recommend this company!

Susan Brown

2 years ago

Mike came quickly to fixa pipe that blew in the kitchen ceiling. He said it had to be in the wall but couldn't tell where The leak exactly was, recommended a leak detection firm that came 1st thing next dayThey quickly found the leak and Mike came back and did the repair. All efficient. It was expensive, but it was an emergency and got it done. Mike is great! But due to expense, i would shop around in non emergency.

Off the Hoof BBQ

3 years ago

Showed up on time as promised. Had some initial issues with fitting the heater into the space but they overcame those and got the job done. They did a few other small jobs for us while they were here onsite. The work looked good when they finished and they were the best priced company we found in Charlotte. We would use them again and would recommend them.

Steve Henning

a year ago

Mike arrived first and tried for a but it was not successful. Called for the camera truck so he could see into the drain. Andy arrived, got out the bigger machine and worked at it for about 20 minutes and succeeded. Second time I’ve used Ben Franklin and I will now make them my go to plumber. Thanks to both guys that arrived today! It was HOT ? outside!

Robin Brooks

a year ago

We are so thankful for Mike from Benjamin Franklin Plumbing. He came out on a Friday night, investigated our repair and had us working again within the hour. He also gave us advice and a referral for the water damage and secured the pipe to prevent further issues. Great job!

Melissa Hedger

3 years ago

Stephen Barry Funderburk was fantastic. He looked over all the pipes with a fine tooth comb and found the problem. Barry also noticed and showed me where the water heater was about to rupture which would have flooded my basement with 50 gallons of water. Barry explained everything in detail about the job that needed to be done and not once did I feel that I was being charged for work that was not needed. Barry also arrived the day the installers Russ Sr. and Russ Jr. arrived, to do the repairs, to show them what all needed to be done. Russ Sr. and Russ Jr. were great, they did not waste anytime getting started on the job and worked the entire day with out breaks until the job was done . When they left they cleaned so well you could not even notice they were there. All three were nice and comfortable to be around.Thank you for everything Melissa Hedger

Meghan Ross

4 years ago

This was my second time using Benjamin Franklin and I will be back for a third time. They were able to schedule a plumber quickly and Joe gave me an advance call to let me know he was coming. Joe was obviously very skilled and not only helped me fix the problem with my sink, he talked to me about my sink so I will be more knowledgeable about my own appliances. He also answered other questions I had about my water heater. He talked to me about the membership plan as well. I would highly recommend Benjamin Franklin - Request Joe!!!

Karen

3 years ago

I contacted Benjamin Franklin through thumbtack and immediately they got right back to me. Bill is the guy that came out to diagnose the problem. This job is a very large job but Bill got right on it and contacted everyone that needed to be contacted. So far I have had a really good experience he was very efficient and professional. We are not finished with the job yet so we will be working together a little longer.Thank youKaren

Mary Grace Whitney

2 years ago

Michael provided excellent service as he repaired my leaking and broken kitchen faucet. While replacing it was expensive I am confident in the work done and the warranty included to eliminate the issue for good. Highly recommend!

Bryant Starnes

7 years ago

Excellent service. Bryant was professional and courteous. Explained our problem and gave us options for the solution. He worked quickly and cleaned up as he went. We will definitely us your company again and will tell everyone what a great company Ben Franklin is.Robert S.

Darren Brink

2 years ago

Adam stopped over and helped us clear some major blockage in our upstairs bathroom. He was very helpful, knowledgeable and able to provide tips to help avoid future issues. All around great job!

Linda Belk

2 years ago

Marvin was the best plumber I have ever had the opportunity to work with. He was on time, honest , and went the extra mile to help up. I will always call him for any plumbing needs. I highly recommend Benjamin Franklin plumbing for any your needs

Sabrina Sanders

4 years ago

Jim Fetter was my sales person. He was awesome. Very polite and really took the time to figure out what was wrong. Other people in the past really didn't seem to have compassion and a love for what they do but you can tell he does. Thank you all so much. Because of his kindness when I need my unit replaced I am certain I will go with your company.

Erica Cassidy

a year ago

We worked with Adam to have a tankless water heater installed outside after our old water heater died and flooded our basement. I can’t say enough good things about Adam. He was very responsive, friendly, patient, ensured things were exactly how we wanted them, and went above and beyond to help us during a very stressful time. He will get all our future plumbing business.

Edson Gutierrez, SR

a month ago

Josh was very professional and knowledgeable about his job!!!!!

Sharon O'Connor

7 years ago

CJ took care of our whole house plumbing inspection today, and he was excellent. Helpful and informative, fast but thorough, he addressed all our needs and performed some minor repairs at no cost as part of our annual service. He was friendly and we were very pleased with the service and results...highly recommended!

Carol Boyd

7 months ago

Travis did a great job. My husband said he would use him in the future.

ewrtech

5 months ago

Jason Did A Great Job With The Repair And Advise On Plumbing Maintenance

S K

4 years ago

I had a great experience with Benjamin Franklin Plumbing. This is my 4th time using them for my plumbing needs and have been pleased with the work done every time. I had Kim and Russ at my house to install 3 toilets that I had purchased. I've had Kim do other plumbing installations at my home and have always had wonderful experience with him. Both Russ and Kim were super professional, kind and knowledgable. They worked hard to get the install right, even with the unexpected need to have to replace 2 flanges. They worked great together and answered all my questions. They were conscientious about doing a good job and for this I am so grateful. They ensured that I was happy with the end result. I will definitely use them again. Thank you Kim for always being a wealth of knowledge!

Adrian Scott

2 years ago

I had a major leak from a toilet. The whole team was of great assistance even when I was panicking. Same day I called the technician, Gary Tyler, came by my home. He was great and identified the issue very efficiently. I highly recommend Gary!!!

Robert Heck

a year ago

Russ did a fantastic job on the install of my new hot water heater... Being around the backside of the house, he had to work in the rain, without complaint, and got the job done. Punctual, professional and responsive.

Randall Hartsell

2 years ago

Plumber, David Armour did an outstanding job installing my new hot water heater. His work is so precise and his professional knowledge is outstanding. He obviously takes great pride in his work. I was most impressed by his keen concern for safety in dealing with a gas appliance. I learned where to place my carbon monoxide alarms for optimum safety. He also explained how I can turn off the water or gas to my new tank. I get a nine year warranty that includes an annual inspection and flushing. I highly recommend this company for your plumbing needs.Randall Hartsell

Stephy Susan

4 years ago

Benjamin Franklin contacted me to set up my yearly whole house plumbing inspection and as usual was punctual. Bart Smith was very professional and took a look at the whole house within a reasonable time. He explained to me about the minor things I needed to take care of and complimented on our house before leaving. He even cleaned our aerators for free. Thank you for amazing service. Much appreciated.

Douglas Stauter

3 years ago

Michael is a wonderful Service individual. I enjoyed talking to him and he did a great job on our outside faucet and installing the new garbage disposal. Let him know that when I went back to the disconnected switch for the disposal, I turned it on and the disposal started working. I put everything back together and the disposal turned on!Thanks,Doug Stauter

Patricia Smith

3 years ago

I woke Saturday to find my bathroom covered in water. I called 3 places prior to Ben Franklin and was rudely treated. Then I called Ben Franklin and was talked to kindly with great understanding. Then the Gentleman came out to fix my problem. He could not have been nicer. He offered to fix my problem by replacing one part but I insisted on two. He was trying to be money conscious. He was informative and quick. I thought for sure on a Saturday I would pay a fortune but it was very reasonable. I have other issues that I will definitely call them to fix.

Lana Shoe

2 years ago

David and Russ Jr. were our technicians, they were professional, courteous, and knowledgeable. They kept us informed during the entire process and even notified us of a gas leak that could’ve gone bad. I’m so very appreciative of their hard work.

Katie Somerville

9 months ago

Adam was great! He arrived ahead of schedule, went above and beyond, and was very courteous and helpful.

Scott Berrier

5 years ago

We had a clogged drain issue at our home. Cassey was very patient, professional and knowledgeable in diagnosing and resolving our issue. He was very courteous and took great care to do the work as cleanly in our house as possible. We would highly recommend Cassey for all plumbing needs.

Michael Hamilton

3 years ago

My rating is an average of acceptable work performed, and an awful sales experience in the beginning. I feel I was sold and charged for services that were not needed. As with many plumbing repairs, this was an emergency and stressful. I feel I was told worst case information with the purpose of greatly overselling the job. In the end, the job was simple as it appeared, and the expensive services were not even performed. I have the feeling that maybe the sales are commission based, although that is just a feeling. Let me emphasize that I do not know that to be true. Anyway, I will not use Ben Franklin next time I need a plumber.

Hasan Harnett

2 years ago

Travis Hammond from Benjamin Franklin is thoughtful and considerate. I like his realistic approach. He provides great customer service and takes care of his client's. We will ask for him again for our plumbing needs.

Amber Nickell

3 years ago

Joe Moore was the best plumber I have ever used. I will definitely be contacting them again!!! He explained every detail, gave me all my options, and fixed the problem in a timely manner. Joe definitely went above and beyond for sure! Thanks Joe

Jonathan Gompers

5 years ago

Jack arrived and was professional and courteous when our home warranty plumber was no where to be found. He repaired our expansion pack as cost effectively as possible, arrived as quickly as possible, and did it all with a smile on his face and a great attitude despite it being a Sunday afternoon.

C. Harris

2 years ago

I had a problem with my outside water spigot...left it hooked up to a hose and it froze. Luckily Adam had sold me an anti-freezing valve and it was a quick fix to reset the pressure relief port...This is why Benjamin Franklin Plumbing is so great...their guys are knowledgeable and only recommend and install the best components and materials. 5-Stars!!! ⭐⭐⭐⭐⭐

Denise Beiler

a year ago

Jack was very personable. He was able to answer our questions and provide what we needed to be done. We had to make a few changes and he was very accommodating. He is a very diligent worker.

Erica H.

10 months ago

Had another great experience with Benjamin Franklin Plumbing. Jason K. was great at explaining everything and took care of the issue in a timely manner. I would highly recommend him to anyone.

Tricia Nelson

7 years ago

Excellent service! When we moved to Charlotte in 2004 and needed a plumber, someone recommended Benjamin Franklin. We've had great luck with them over the years! I called yesterday and they were able to come out right away to fix things! The service is great, Mike B. was very courteous and efficient, and we are very happy with our experience!

Margaret Brown

4 months ago

Jordon did a great job with repair and explained procedure

Dorothy Lipscomb

2 years ago

Thomas didn't do a good job; he did an excellent job! I highly recommend Benjamin Franklin Plumbing because of Thomas Burgess. Give this young man a raise please. He deserves it. So hold on to him; he's a valuable asset to your company. Thank you for sending him to our home.

Tony Pascarella

3 years ago

I was so fortunate to have Bill Ferguson come to my home today to help me with our plumbing issue. What a nice, respectful, honest man. Bill investigated our issue, identified the problem, and gave me the lowest cost option rather than charging me the maximum possible for what turned out to be a minimal issue. I highly recommend you call Benjamin Franklin and request Bill if you ever have the need for a Plumber.

Kim Tumminello

2 years ago

Travis was super friendly, patient and professional. He went above and beyond to figure out what was going on in our home. My boys loved trying to be his “helpers”. He’s an amazing asset to your company.
The Wooton’s thank you very much!

Cindy Rosenthal

2 years ago

Kim Knopp was very professional and knowledgeable. He rebuilt the pressure reducing valve and replaced the thermal expansion tank on my water heater. He answered all of my questions and made sure all of my concerns where addressed before he left. In the future, if I have any plumbing problems, I definitely will request Kim. Thanks for all of your help !!

Maria Torres

5 years ago

I had Benjamin Franklin Plumbing come out to our home. Upon arrival a technician, David S. arrived. who was extremely pleasant, friendly and very knowledgeable. He took time to explain the problem and got the job done. If only all techs were like him! Should I ever have issues again I would definitely request David to come back.

Phyllis Mcdonald

2 years ago

Mike Fisher is my technician. He called to inform me he was on the way. Once here,
He quickly assessed the problem and presented two different solutions. I choose and he very efficiently completed the repair. And I am most pleased. Many thanks!

Jennifer Crane

4 years ago

Started out as a faucet issue, and all said and done, they made it right and left me with a working faucet and completely restored my faith that they care about their customers. Thanks to Kim K. for doing an excellent job and being the nicest guy on the planet! Benjamin Franklin Plumbing is a great business to call and they care about their customers.

Brandon Terry

2 years ago

Bill did a great job and gave us good advice as to how to future proof the water softener system. Wasn’t the best news but he was honest and made sound recommendations.

Dennis Koroll

2 years ago

I found a leak in my crawlspace on Saturday morning. I called Benjamin Franklin at about noon. Travis arrived a little over an hour after I called. He was friendly and knowledgeable and completed the job efficiently. I would certainly use Benjamin Franklin again. Excellent job.

Angela Sloan

3 years ago

It has been awhile since we have used Benjamin Franklin. But as always they are a great company with employees like Joe who are honest, professional and friendly. He took the time to really look at the problem and ended up saving us money by finding that it was something as simple as a leaking faucet and not a pipe. He could have easily done work that was not necessary and expensive but instead was up front and honest. We will definitely be using Benjamin Franklin again should an issue arise. Thank you Joe.

Danielle Bartsch

2 years ago

Mike was great, as have been all the techs from Benjamin Franklin and One Hour Heat & Air ( Charlotte, NC). He endured the extreme heat of the attic to get the job done properly and gave me sound advice as to prevent future clogs in our condensation line. And I didn’t feel like I was overcharged for the work. I will use them for all our plumbing, HVAC And electrical - it’s great to have it all covered by one company.

von gab

2 years ago

Anthony Allison of Benjamin Franklin Plumbing is a consummate professional plumber. He was incredible. Anthony was able to detect our leak immediately. The reason this is astounding is because I called one of Charlotte's best rated plumbing companies to come out twice and they left both times unable to find it. Anthony is a beilliant master plumber who demonstrates leadership, integrity and I was extremely impressed with his knowledge of plumbing. I will refer Ben Franklin to all of my neighbors and will always consider them first should the need arise. Thank you again ANTHONY for your commitment to excellence.Regards,Y Gabriel and C. Butler

Karen Rusho

2 years ago

Russ and Prince spent all day investigating and fixing a 50 year old drain issue. They took their time, discussed options with us and their office trying to come up with the least invasive approach that would address the issue. They both were friendly, professional and open in their communication.

wilson rodriguez

2 years ago

Travis did a great job! Very professional. I won’t use anyone else . Great company phone support is wonderful too setting up the appointment. Would recommend to anyone

Sven Lauterwasser

3 years ago

Normally I am very happy with the work performed by Benjamin Franklin Plumbing. The most recent time I have used them that was not the case.During the initial consultation for an outdoor water heater replacement due to leaking I voiced my concerns that the existing enclosure is not level (leaning away from the wall with a good 7-10 inch gap at the top between the aquahut and the wall).The sales rep that cam out to quote the job assured me that the underlying support pad would be leveled.Technician shows up the following day unaware of said promise. He was told to grab a few bricks (the general idea apparently being to shove those underneath the existing plastic support pad.This water heater had been leaking for several weeks, the bricks simply sinking into the ground.My expectation was for the water heater enclosure to be removed / the ground leveled (with the addition of some gravel due to it being soggy), the enclosure then being re-installed level and the new water heater installed.I was informed that they don't do anything other than install the water heater (so the sales rep lied to me).After sending the installer home I ended up running to my local home improvement store and spent the remainder of the day pouring a concrete pad on which the water heater was installed the following day.When I called the office to complain about the false promised made to me by the sales rep, I was told my concerns would be passed along and someone would reach out to address them.That was over two weeks ago. I haven't heard anything back since then.At this time I can not recommend this company, as they will lie, promising services they do not perform, then ignore you.

Carson Dean

5 years ago

Always prompt and very good at identifying and fixing problem. Quote was spot on. Plumber was friendly and professional. Only thing keeping me from giving 5 stars is they seem a bit pricey. However, worth the money to me because they’re there quickly and get the job done right the first time.

Pamela Ploger

2 years ago

Mike Fisher has helped us out with faucets before. This time he provided maintenance for our water heater. He is very knowledgeable and provided good advice even though a new water heater is in our future. I will be happy to have him come back for future plumbing service, maybe even install a new water heater!

Loretta Broadway

4 months ago

Thank you for going above and beyond to make sure our time without hot water was not longer than necessary.

Linda Blair Byrd

3 years ago

Ben Franklin Plumbing did an awesome job of replacing an old faulty gas hot water heater! Their response time to address my needs was short and amazing! I was very pleased with the skill exhibited by the installer, who was polite and professional! Afterwards, the gentleman from Ben Franklin Plumbing who came out to inspect the installation of the new hot water heater was equally as professional and thorough as the man who installed the new hot water tank. I highly recommend BEN FRANKLIN PLUMBING!!!

Cameron Sullivan

10 years ago

Thanks for a great job. they clean up their mess well. sometimes the estimated time frame varies on when he can do the work. but they do very good work. he sometimes might have a little difficulty fitting you into his schedule, but that is not a bad problem for a good plumber...

Leon York

7 years ago

We had several plumbing issues and called for service. Casey Beaver came out and surveyed the issues and quoted us the best prices for each issue. Once we selected the option he went right to work correcting them. He was very professional. I would recommend him for any plumbing issues and will call and ask for him the next time we have a plumbing need. Great job Cassey and thank you so much.

Ashley Dovell

a year ago

They sent a guy right over and he was fast and efficient. Too bad we had to interrupt his Thanksgiving! Very professional. This is pur 3rd time using their services. We keep calling them when we need a plumber!

Robbie Lee

7 months ago

Pipe was leaking from a toilet upstairs, was fixed in no time and Dajzan was quick to fix it. Very professional as well.

Michele Dupre

4 years ago

I recently experienced a plumbing problem which required the complete replacement of my 51 year old cast iron plumbing throughout my house. Kim Knapp along with fellow Benjamin Franklin technicians Casey and Parker arrived promptly at 7:30 am and worked until 8:30 pm to successfully remedy my problem. They worked to make certain I would have complete functioning plumbing before they left so that I would not be inconvenienced. Kim has been my plumber for years and I find him to be the most knowledgeable, prompt, courteous and experienced plumber. I trust him with all my plumbing needs.

Donna Laine

a year ago

Jason is an excellent employee. He is very careful, tidy and informative. We are very pleased with our service.

Jerry Saunders

a year ago

I like Marvin. He is coming back Monday to finish the job. I am confident he will do a great job, and I will be completely satisfied.
Excellent work. A pleasure to know Marvin.
I am completely satisfied. A great value.

Lisa Williams

4 years ago

Had a great experience today with Benjamin Franklin plumber Matthew Famularo. He was very polite, took off his shoes, gave me service options, was not pushy or tried the hard sell. He was very personable and I enjoyed talking with him. When I decided what work to have done, he did it efficiently and quickly and cleaned up after doing the job. Best experience I have had with a plumber. Ask for Matthew if you use Ben Franklin Plumbing!

Elizabeth Johnson

2 years ago

Open 24 hours so I was able to call in last night and request an appointment first thing this morning. Dave was very thorough in explaining the problem and offering solutions, including pricing, up front so I could make the best decision. Thank you for quick, quality work!

Karina Snyder

a year ago

Price was ridiculously high. They were prompt and efficient but my $200 toilet cost me o er $900 to be installed...about 30 minutes of work total.

ed bager

3 years ago

Barry Funderburk did an awesome job! I was selling my house and needed some fixes following an inspection, he did a great job with issues I needed and touch up work at no extra cost. I passed my re-inspection with flying colors and closed on schedule. Thanks so much!

Fernando Rojas

3 years ago

Mr. Bill Ferguson was very responsible and thoughtful. Kept me updated on his arrival and progress of the project. I would highly recommend Mr. Ferguson by name to do all and any plumbing projects that need to be done at my home. I whole heartily trust him and the job he does.

TJ Norris

a year ago

Kevin Burden was a great technician. Super kind and shared good, honest advice. I appreciate him taking the time to come out and walk me through some different options.

Richard Bell

2 years ago

Kevin was great. Had tankless water heater flushed and Kevin explained service being done and patiently and clearly answered my questions. Price was less than half 3 other plumbers called. I would definitely recommend.

Nan Walker

5 years ago

The visit from Benjamin Franklin Plumbing went very well. Alex called before he came. He arrived early about 8:30 am and I was relieved he got here early since I was on standby appointment. He did the diagnostic inspection and determined my problem was not a plumbing problem, but was related to my dryer vent. He referred me to a vent cleaning company and he stayed while I called them to back me up if needed . He also called Restoration One for me so I could get same day service from them. He was courteous, thorough and excellent. Well done, Alex.

Wm Scott Ethridge

6 years ago

Our technician David is very good at what he does. very experienced, professional, and efficient. The only problem is the cost of the work. $625 to replace a shower faucet that would not have taken 2 hours to complete. $312/hour? And I would still have been left with the need for a tile repair. I have had BFP a few times this year and the work is solid, but the rates should include some KY.

Paul Cash

3 months ago

Brandon and his helper did extremely good job.

Samantha Brunson

a year ago

Kyle was awesome! He fixed our shower in a house we just purchased. He was prompt, friendly and efficient. We are definitely pleased!

Sid Nurkin

5 months ago

Brandon and Lauren did a great job in putting in a new water line.

Avery Henline

2 months ago

The plumber showed up on time and completed necessary repairs.

Jeff Austin

7 years ago

We experienced a severe kitchen sink drain failure last week. Ben Franklin came within 120 minutes of our service call late in the day. Although they worked diligently for over an hour the problem was not solvable without a full drain pipe replacement. They ( Chad, later joined by Gary) returned promptly the next day, gave me a full assessment and price for the work. After getting the supplies required, they completed the job before dinner time as we had been without the kitchen since late afternoon the prior day. Chad was both courteous and professional as was Gary. This kind of service is why we have been Ben Franklin customers for over ten years.

lauren Fluitt

a year ago

Bill Ferguson our technician was great! He was friendly, thorough, informative, direct and to the point. We will definitely be using them again!

Virginia Gross

3 years ago

Mike was a very nice, personable young man. He rectified the problem in about 15 minutes so now I have hot water in the shower1 However, I felt that $165.85 was a steep price to pay, especially since there was only a simple adjustment and no new parts. In addition, there wasn't Senior Citizen or Military discount.

Tyrhonda Davis

3 months ago

Derek was prompt, courteous, and professional. He was very personable and identified the problem quickly!

Kathy Parrott

a year ago

Kevin was great to work with. We had a slight gas leak and Kevin diagnosed it and helped me know what to do to get it fixed. He is very knowledgeable and helpful.

Jackie Johnson

7 years ago

Kim was prompt and very enthusiastic about the work. I like the fact that he called ahead of time to let me know his arrival time. He was very professional and explained the plumbing job in detail. I'd recommend this company to anyone.

Elizabeth Bradford

a year ago

We got our assessment visit to discuss all our issues. Michael understood each problem we have & had a solution & how much it costs. We are satisfied with the estimate & will begin project next week.

Blaine Fagel

3 months ago

These guys put in the work and effort to take care of the customer!

Zak Chang

5 years ago

I requested a main sewer line clogged service call from a house (their number pop up front on my mobile phone), after paying the initial $57 plus tax for the trip, I got a proposed service cost and I felt it was too high and plus not guarantee any result, decided not doing it. I am gladI found another company which does not charge trip fee and provide honest solution got it resolved second day. The two star was given just because for the same day service call. I was impressed by the clean professional dress and shining company van, but I was shocked by the proposed cost.

Dean Fishburn

a year ago

Kim, estimator, Benjamin Franklin employee, did a thorough and excellent job creating price quotes for tanked and tankless H20 heater. Explained the finer points of hot water systems based on his 20 or so years of experience and expertise.

Jon Brockwell

2 years ago

I had a rental property with an old cast iron pipe leak and had to move the tenants out to do the repairs it was going to be a 3 day job that ended up taking a week and a half. One of the nights at 7:30 pm they were still working and locked them selfs out of the townhome. I was eating dinner and had to leave to go let them back in. And to mention the price to get this done was absolutely ridiculous. An absolute mess and don't recommend them to anyone who wants a hassle free experience.

Marianna McCown

4 years ago

Jack H. just finished our job. I did not want to wait to tell you what a fabulous employee you have in Jack. We have been through two other plumbing services and neither finish what they promised. We were beginning to believe it might be impossible to find an honest plumber who knew what he was doing. And in such an efficient way! He is very professional, informative, friendly, knowledgeable. The accolades are endless. We have found our forever plumber! WE LOVE JACK!!! He is a gem and you are lucky to have him on your team! Thank you!!!!

DLO NYC

3 years ago

My experience with Benjamin Franklin was certainly thumbs up. My Tech (Mike) was courteous, very knowledgeable regarding our specific needs and he made us feel comfortable and satisfied when he completed the job. Good job guys!

Brendan Harris

6 years ago

Pete Leonard was great. He came out several times for a hot water tank issue, even on his day off.He was always very professional and thorough. We could be happier with the work and how we were treated. Excellant service!
Thank you Pete

Ishanay Spillman

2 years ago

Kim has been my superhero through this whole process. He walked me through everything. He always responded to all my inquiries and he made sure the job was completed. I would definitely rely on Kim if I need any other repairs. Thanks Kim

Jack Bonner

2 years ago

Anthony Allison did a great job discovering our sewer problem. He is very polite, professional, and knowledgeable. We would be glad to recommend Anthony and Benjamin Franklin Plumbing when you need a plumber.
-Butch & Karen Bonner

Dianne Pinkston

a year ago

Jon was friendly, informative, did not leave until he was certain leak was fixed. He installed a laundry room tub faucet. We were pleased with that also.

Chris Brown

2 years ago

Michael was super professional. I had replaced this 5 years ago and promised myself to get a plumber to do it next time. Mike knocked out in a quarter of the time or less that I might have been able to do it. Super happy with his services

Ryan Hobbs

a year ago

I had an issue with a tub leaking to my bottom floor. It was not fixed by the first gentlemen who came. However, after a call from the plumbing manager they made it right. Issue fixed without breaking the bank.

Debra Gillard

6 months ago

Excellent service from Jason. Friendly, informative and resolved our issue with drainage.

Rebecca Eisert

4 years ago

We had a new washing machine installed on our second floor and when the guys attached the new hoses, our faucets started leaking due to old age. I didn't realize it until the next morning when there was a huge water spot on the ceiling in our foyer. I contacted Angie's List and found Benjamin Franklin in Pineville. Within an hour of requesting service, a technician named Joe called and told me he would be right over. Joe was awesome. He fixed the leaky faucets to my washing machine and left the work area clean. He was professional, courteous, and very personable. I highly recommend Benjamin Franklin and specifically Joe!

Nancy Staats

2 years ago

Dave S evaluated the leak outside our home and gave us very valuable feedback---we are so grateful for him!! And he didn't charge us anything on top of it! We will be using Benjamin Franklin in the future!

Michelle Matthews

3 years ago

My first appt was rescheduled due to another plumbing emergency that apparently occurred. Adam was on time the second time and did a quick and thorough job. He gave me some good advice on some other plumbing concerns but didn’t show up the next two times he was scheduled.

Carin Bissiere-Grote

2 years ago

All the technicians from Ben Franklin were very professional, and did a great job installing my new heater in a pretty tight part of my attic. Everyone was friendly and helpful from beginning to end of the whole process, and I would use them again for any plumbing services in the future.

Mark Colone

2 years ago

They spent several hours locating and repairing a leak in faulty pipes on the interior of a home from the mid-1960s. They were clean, neat, efficient, and friendly. Their manager, Kim, reviewed the problem Thursday, spent two hours locating faulty pipes and old plumbing issues, and sent two service pros out today, David and Josh. They did an amazing job. Would hire them again.

Jonathan Noyes

7 years ago

Wonderful service at a great price! Until now I have never had good luck hiring a plumber and I now have piece of mind that I can rely on Benjamin Franklin Plumbing should anything go wrong in the future. Scheduling an appointment was a breeze and they were quick to respond. Broderick worked hard in my tight crawl space to make sure everything was fixed and was super friendly. You can't go wrong with these folks!!!

Latoya Kerson

7 months ago

Dajzan was professional and did a good job getting all the repairs completed with quality work.

brad daniel

2 years ago

Travis was very responsive and helpful and I’m really glad they could help on a weekend! Grateful for his expertise and help. He did a great job!

Redd Gore

a year ago

$3500 for a atmospheric water heater was the quote given to my sister! Listen this company has no special water heater access. If your water heater goes out after 10 years replace it. Common sense goes a long way. Highly inflated prices and poor workmanship. Companies have people who watch and write fake reviews to keep ratings high. This company should be shut down ASAP. Are you really going to pay for a warranty that they know is garbage? In closing, I’ll say stay away because you have been warned! If you put lipstick on a pig it’s still a pig!!!!!

Deborah Smith

2 years ago

Bill Ferguson was very personable and efficient. He came out the same day I called to diagnose the problem. A new water heater was put in promptly. I will be using Ben Franklin for all of my plumbing needs.

Patrice Neville

3 years ago

Adam Wahl was God sent!He is most definitely a subject matter expert in his field. He is knowledgeable, skilled, and experienced in plumbing and HVAC. I felt comfortable in the solution provided and advice giving. Adam thank you so much for giving us peace of mind!Very pleasant to work with!And thanks to the scheduling reps at Benjamin Franklin. I so appreciate you recognizing the urgency of the situation and acting on it.

John McElravey

7 years ago

The folks at Ben Franklin did a great job. They helped us choose the right system for our house, and installed it in a timely and professional manner. We are very pleased and would recommend them.

Tatjana Talevski

7 years ago

The experience with Benjamin Franklin Plumbing was great. Alex was on time, very professional, he provided us with all the available options regarding our plumbing issue and after a detailed discussion we agreed on what we needed done and Alex repaired our plumbing issue in no time. I highly recommend Benjamin Franklin.

Karrie Dettrey

2 years ago

We use Benjamin Franklin for all our plumbing issues. They're fast, reliable and friendly. I'm leaving 4 stars instead of 5 because the price for a plumber to replace a rubber washer was $180. It's a bit pricey for a little piece of rubber.

John Smith

2 years ago

We had our water heater fail and needed to get it replaced. We called for a quote and got a dispatcher that was not able to give us any pricing but said that the plumber would call when he was on his way and would be able to discuss pricing. When the plumber called, he told me that a replacement 40 gallon gas water heater would cost $2,329.00 for just the heater and installation was in additional. To say I was surprised would be an understatement as I can buy a 40 gallon gas water heater at Home Depot or Lowes for less than $600.00. I have no issue with a company making a fair profit, but a markup of almost 400% is beyond egregious and is far above other quotes that I received. This company is simply taking advantage of their customers and I will never call them again.

Hugh B. MacLeod

7 years ago

Service technicians Andy Combs and JR Smith did an excellent job replacing my water pump. The work done was complete and professional. Both technicians were polite and did their jobs very well.I have no reservations recommending them and their company to anyone that needs plumbing work done.Thank-you to all at Ben Franklin Plumbing that had a hand making this job happen.

Ali Hodges

3 years ago

Service from both the phone rep and the tech were wonderful! Got a text with thech’s picture for safety (love that!) the half hour before he arrived. He was very professional and communicative and I was very pleased overall!

Gregg Smith

8 months ago

Travis did a great job. Very friendly and professional. Would use the service again!

Vicki Whilden

9 months ago

David did a great job with my new water heater installation and went the extra mile to answer some billing questions I had.

Andrea Aycinena

2 years ago

I had water streaming out of my kitchen ceiling and Adam Wahl from Benjamin Franklin Plumbing was a life saver. Figured out that the leak came from a cheap builder grade toilet with a leaky thingamajig. Ended up being a better deal to replace the toilet than to repair. He was quick, efficient, and very professional.

jim macdonald

4 years ago

The tech James that came out was very professional and listened to my concerns and what I wanted done. He checked the furnace, made sure all good, then scheduled the insulation of the return box for the following Monday. I called Thursday morning and got a call back within an hour that a tech would be there that afternoon.

Elva Manus

10 months ago

Timely arrival. Jason was very friendly & knowledgeable. He explained the problems and what was needed to repair.

The Plant Guys

3 years ago

Had a clogged drain. Other companies failed to return calls, but Benjamin Franklin's company was responsive and solved the problem within a few hours of calling. Price was very fair and Adam Wahl was friendly and gave helpful advice.

Laurence Presti

4 years ago

Jack from Benjamin Franklin Plumbing was able to come out and replace a leaking toilet due to a crack in the base of the toilet and this job was completed the same day that I called. He was on time, honest and very professional. He completed the work as described and in a timely manner. And, he left a clean work space which I really appreciated. I would definitely recommend Jack and Benjamin Franklin Plumbing and will certainly look to use them again for my plumbing needs.

Justin Walsh

5 years ago

David Siemietkowski was our service technician. He was on time, friendly, knowledgeable. He went above and beyond to take care of our inspection. He made sure he cleaned up after himself, got on his hands and knees to wipe up one tiny drop of water that was left on our floor. He went above the call of duty and every service tech should strive to be more like him.It also helped that he was tall, handsome and smelled lovely.

Skylar Held

3 years ago

My dad is in his 80s and realized his hot water heater was not working so he called Benjamin Franklin plumbing and they sent Bill out right away.My dad suffers from asbestosis, resulting from years of hard labor, is on oxygen and having life-threatening complications in the last several months. He was given a quote to replace the hot water heater and agreed to the price given. They started the work immediately.My mom called me as soon as she realized the price my dad had agreed to with concern that they were being overcharged. I spoke to the dispatcher and Bill The technician at my parents house and got a detailed explanation of services planned and a receipt of exactly what they were doing and the charges Associated with each item.I called around to two other plumbing agencies and received quotes over the phone based on the information provided by Bill and both quotes were $1100 less Than Benjamin Franklin‘s quote including Taxes, inspections, bringing things up to code, and any other potential miscellaneous charges that may be needed.I explained to Bill that my dad’s lack of oxygen and the fact that he’s not feeling well impairs his ability to think clearly and exert himself more than five minutes causing him to make impulsive decisions just to get tasks completed. I explained that I was the power of attorney and I felt that the charges were excessive and inquired what I could do to make things fair as the work had already begun. I explain to him that I had already spoken to my dad who told me that he had already given Bill his permission to start the work and agree to the price and Did not want to go back on his word and moral integrity that that entails. But as power of attorney I feel the responsibility is mine to advocate on behalf of my dad so I continued on with my inquiries and pursuit of getting my parents a fair deal. Bill told me that I would need to speak to his manager as he had nothing to do with the prices.I left a message with the manager an hour ago and have not heard back. I called back to my parents and my dad has already paid and Bill was gone leaving two other technicians there to finish the job. I would like to think That the people at Benjamin Franklin plumbing are reasonable and compassionate people and despite the fact that they had already been paid would have enough integrity and moral principles themselves to make this right.Bills rationale for the difference in price Was the superior customer service that would be available to them if problems should arise. But in my opinion it doesn’t matter And for that matter I would hope for $3800 there would be no problems but if there were, for another thousand dollars, They could pay any plumber to come fix any problems that may occur and the money and decision should be parents choice to make how they handle, not paid in advance in case there’s problems?I wonder if the manager will call me back?

Joan Murray

a year ago

Kim Knopf was prompt and took care of issue in great time. We are always happy with our service with Ben Franklin.

Rita Isenhoward

7 years ago

Cody was very professional and knowledgable. He checked out the issues I was having with my kitchen sink and garage disposal. Before he got started , he explained the issues and cost of repairs. He also recommended a better service bundle than the one I already had for future issue and repairs. He replaced my disposal and the leaking pipe underneath the sink in a timely manner. He also cleaned up his mess after the repairs, which is always appreciated.I highly recommend Cody and will request him next time I need repairs.

J. R. Dye

4 years ago

Well one thing is for sure, I don't recommend Benjamin Franklin plumbing. They came out to give me a quote on a repair and told me that they couldn't fix it and that the entire line needed to be replaced. The technician told me that they would have to run a new line because there is no way to know where the leak was. I was like, I am pretty sure it is where the water is bubbling up out of the ground. Well it was! Then when I initially called to setup my appointment they were sure to point out that I had a little over $3500 available on my home repair credit line. So I told them to give me a quote for the easiest repair. Of course the quote was for $3500 plus tax which was almost exactly what I had available on my credit line. I don't understand how you can price a job without figuring how much line you would need using a messuring wheel or something. At least pretend there is a method to figuring your quote and not just sit in the van. Funny thing is I fixed the leak myself for $37 and that included a new shovel and hack saw. Think they may have been looking for a fool to get some easy money but I am not that guy.

Mark Gasior

2 years ago

Anthony Benjamin Franklin tech arrived today to diagnose and repair a bath sink. He was friendly, outgoing and very professional. He explained the issue of a worn part needing to be replaced that was causing the leak. He had the part in his vehicle and had the repair completed promptly.I highly recommend Benjamin Franklin Plumbing and their super tech Anthony.

Jeff Kluttz

3 years ago

Cassey and Russ (Jr.) called ahead and arrived within the time estimated. Did introductions (surprised to see my nephew), asked to see area the work was being done in and location of all electrical cutoffs. Then the two started to work getting the new water heater and water filter unit ready for install. They quickly and neatly removed the old water heater and in house filter out of the house and installed the new system. Checked all connections for leaks and any other issues. Cassey realized the unit was not working and realized the breaker was tripping, called the office for an electrician.After the boys left we noticed a leak from the old cutoff and called them and they came back and removed it. Cassey called to see if an electrician was in route, he was so he stayed to talk with him about the breaker. Matt arrived within a few minute and took care of the issue and all was on their way. Excellent job and Install looks great!!Thanks Cassey (grand-pa is smiling on you!), Russ and Matt!!!!

Kelly Sowards

2 years ago

They gave me an estimate of 7500 to repair a leak!!! I called another plumber and he came and made the repair and said everything else looked good and charged me 200 for the repair. I called Benjamin Franklin back and the manager was supposed to call me back the same day and that has been more than 2 weeks ago and of course...no call back!!!! Huge difference between 7,500 dollars and 200 dollars!!!!! I hope you reading this didn't have the same experience!!!

Mary Frances Parker

4 years ago

We have had a handful of plumbers in Charlotte and because this is a large company I was skeptical of cost. We have a solar powered heater and we’re told by 2 other companies that our heater was leaking and needed to be replaced. Not so! Thank goodness we called BF and they knew more about our water heater than anyone else. They repaired our unit, were very prompt and the price was totally reasonable.

Marlin Perkins

7 years ago

After visiting the BIG BOX stores looking for water heaters and finding they were doing nothing more than sending a local plumber to my home to install their product, we dug deeper.Our plan was to call a couple of companies and take the lowest bid etc. Our first call was to Benjamin Franklin. Mike Buckley one of their plumbing experts came for the appraisal. Mike was very thorough as to explaining what would be required and additional options to upgrade our hot water system. After the explanation we agreed to the Ben Franklin quotation without further research.Mike showed up as promised two days later. The job was a challenge replacing two hot water tanks....in the attic...with outside temperatures near 95 degrees. But stayed the course! We also purchased a water treatment system. I guess its a bit too early to determine all of the improvements but the taste of tap water has improved...and chemical quality has improved to Bottled Water levels.I cant speak for all of the Benjamin Franklin plumbers but I cant say enough about the professionalism and courtesy exhibited by Mike Buckley.I have a couple of other small plumbing jobs and I now know who to call.

MaryPat DesRoches

7 years ago

Great service that truly went above and beyond. Mike Buckley was friendly, diligent, and honest about the work he did for us. He fixed a major problem promptly and made sure we knew what to do about any other issues that should arise down the road. Definitely recommend their services, ask for Mike B.!!!

Piper Glen Animal Hospital

5 years ago

Kim did an excellent job installing our new tank-less water heater. Kim was extremely knowledgeable, polite and he even worked throughout the weekend so that there would be no downtime for the business. I would highly recommend Kim for any plumbing issue.

Kaleigh Norris

7 months ago

Jason is phenomenal! And I really appreciate how quickly they were able to get out and help

Austin Rudd

2 years ago

Didn't do any paid work for me but they did do a free inspection. They were quick, friendly, on time, and accommodating. No issues were discovered by Barry and he didn't try to sell me on anything I didn't need. Barry did a nice job!

Brooks Moore

5 years ago

Benjamin Franklin came out for us the first time in a pinch. They worked until 130am to fix our plumbing issue. Our plumber was Derek who was amazing. I recently had an emergency and was able to call Derek and he was out in a flash. The prices are reasonable and the service is phenomenal!

William Fritz

3 years ago

Benjamin Franklin was very responsive regarding my hot water heater replacement. Our technician, Joe Moore, was great in assessing the problem and providing multiple options that we could take to resolve the issue. He came the next morning and completed the job in a timely fashion. I will be utilizing Joe and Benjamin Franklin for our future plumbing needs.

Eric L

7 years ago

My water heater died Saturday night and I called them first thing Sunday. They were able to send someone out that morning to take a look at the situation. Quickly he realized it needed to be replaced and quoted me with 3 different options. After selecting he quickly went to work and put in a new unit and it looks and works amazing. Pete was extremely nice and helpful and made a tough situation a lot easier for me.

david estes

4 months ago

Dave came out to my house to identify and repair a leak with my water softener. Dave identified and repaired the problem quickly and professionally. On time, quality workmanship and great personality.

Ted Stefanski

4 years ago

The staff were very helpful when it was time to book the appointment. Our plumber, Jack H., was extremely knowledgable, courteous, and pleasant to do business with. He was also prompt. In the event he was going to be delayed, Jack kept me informed of his estimated arrival time - refreshing in a world of business and contracting where people show up whenever they wish or not at all! Jack H. took time to patiently educate me regarding the proposed work. Pricing was very fair and up front - NO SURPRISES (Contractors, did you get that memo??)!! Billing and payment was seamless. American business can learn quite a bit from Benjamin Franklin Plumbing: LEAD WITH YOUR PRODUCT AND SERVICE.

Leigh Shelton

7 years ago

Mike Buckley was very professional and so knowledgeable ! We had a severe problem that a previous plumber was not able to diagnose. That is why my husband called Ben Franklin Plumbing , because the Yellow Page ad said all repairs guaranteed for 2 years and 100% customer satisfaction. Let me tell you we were !000% satisfied ! Mike was so nice and truly helpful as well as a great plumber.

Dave Kutscher

3 years ago

Adam could not have been better!! He was very concerned about getting our problem resolved the easiest, quickest, most cost efficient and aesthetically pleasing way. Beyond expectations of service calls.

Sharon Sizemore

6 years ago

I am a single senior and have an older home. Water leaks are my nemesis and never an easy fix. I called Ben Franklin and was unable to get thru. Lo and behold, they returned my call without my even leaving a message! Great customer service. Jeff R. came out and took time to explain to me what needed to be done and assured me he would take care of the problem. Did a great job and even cleaned up! Wish there were more repair professionals like him! Prices are fair and reps are courteous and knowledgeable. I always call Ben Franklin. They have helped me many times . . . top notch asociates.

Vincent S

3 years ago

Check this place out with the Better Business Bureau before you hire them. You will see plenty of complaints. Look at Yelp too. They sent a guy who did not know how to fix my problem, then said he could send someone else for a crazy charge that was 30 times what it should have been. Then they sent a bill for a call charge. When I called to complain no one ever called me back and then they sent me to a collection agency. Do yourself a favor and learn from my mistake. Very shady business.

Linda Kellogg

6 years ago

Everyone was extremely polite and nice. The work was done the day I called, with the repairman working until 8:30 pm. He was efficient and professional. One suggestion, I would have appreciated a call back when it became apparent that he would be arriving so late. Thanks.

flywheels

3 years ago

Ismail called before coming to make sure it was a good time to come, that was before I got the text message from Benjamin Franklin. Ismail was on time and very courteous. I explained to him my problem and he immediate gave me a solution without running up my bill. His advice was spot on too as I replaced the toilet myself and our issue was solved. I wouldn’t hesitate to use them again in the near future.

Michelle Mobley

a year ago

This is about the 3rd time using the business. The plumber today was prompt and professional. He was knowledgeable about the problem for which he was called. He even gave advice/recommendations regarding other issues in the house.

Sofia Di Iorio

2 years ago

Anthony Allison was timely, courteous, and helped fix our plumbing issue in under 15 minutes. He was a pleasure to work with, and I will happily call him again in the future. Thank you, Anthony!

Kwasi Asante

2 years ago

Cassey is the reason I use Benjamin Franklin. As long as he works there I will never look elsewhere and will recommend and refer friends.Update on review: I would recommend Benjamin Franklin any time. Paul Stefano, thanks for getting in on a call with me to help resolve my issue.You guys are super helpful.

Rick Hanson

5 years ago

Great experience with Benjamin Franklin! Joe Moore fixed a clog. Joe and his supervisor, Chad helped me understand what would be needed to install a water line from the city meter to my house. Friendly and knowledgeable! Would definitely call them again.

Tracie Pruyne

8 years ago

I called around 9am and had a pro at my home less than 3 hours later. Olivia at the office was very professional and helped me sign up for a service plan and let me choose when the pro would come out. Jim was very prompt and gave me a call to let me know he was on the way. I have been a customer of this company for many years and have always received the best service. I always mention Ben Franklin Plumbing if anyone says they are looking for a reliable plumber. Keep up the high standards and great work!!!

Bill W

2 years ago

HOT WATER HEATER REPLACEMENTADAM came on time, early Sunday morning, with everything he needed to perform the Hot Water Heater Replacement. He had come the day before, Mask and all, and went over the entire job with us, including estimated cost and the various options.The man never stopped working, from the time he came to the time he left. By the way, I would not call this a typical replacement, since he had to pull all previous plumbing and work in a relatively cramped space.HE DID A GREAT JOB !! THANK YOU ADAM !!

Ann Gilmore

2 years ago

Anthony has been to my home before to install a new garbagedisposal. When I had a problem with it, I called BF and Anthonycame out and fixed what was a very simple push of a button. Heis a really good guy as he did not make me feel stupid and he washere and gone in a split second. Would definitely call him again!!!!Thank you, Anthony.

David Nnadi

2 years ago

I am still not able to get a straight answer from anyone at Benjamin Franklin Plumbing about this issue.I have been renovating houses in the Charlotte area for the past few years. We are not a huge company, but we do a few houses each year and on this particular house, we needed a plumbing company to quote moving bathtub pipping. I spoke to a tech who was going to be the technician coming out to quote this plumbing job. I let him know I wouldn’t be able to meet him at the property but I gave him the lockbox code. The tech went to the house, but I didn't receive a quote or call afterwards. I heard nothing back from the tech that came or anyone from the office. Then, I was completely blindsided by a collections agency. They were claiming about $100 more was due than what I agreed to over the initial quote scheduling call. Bonita Mullins was who I first spoke to, she had a aggravated tone it seemed each time. She said I had to talk to a supervisor and I was given Paul Stephano. I was able to speak to Paul, and he last said that he would look into in and give me a call back. However, we are about 3 weeks from that call and I haven't heard back. For me, the dollar amount is not as important as the principal of conducting good business. I feel like I’ve been treated like small potatoes, and even though I don’t rehab or build 100 homes per year I should still get the courtesy of receiving a quote or at least a discussion of what work was needed.Edit 6/16/20: This was not a one time thing. I spoke to both Paul and Bonita again and Paul made it seem like he never spoke to me. Bonita would say are you going to pay and soon after hung up on me. I am not aggressive, but will speak on what I believe in. I can definitively say this was the worst customer team I've ever encountered in Charlotte.

John Taylor

a year ago

Response was prompt and at the time promised. All personnel I dealt with were pleasant and positive both on the phone and Dave who came out. Call fee was reasonable.

david bodack

2 months ago

Great job. Will use this service again.

Steve Lucente

a week ago

Derek was efficient and knowledgeable. I have used BF plumbing for15 years.

MaryEllen Grilly

3 years ago

Despite the weirdness of our current Covid environment, our visit with Anthony was relatively normal, even pleasant. Anthony arrived masked and gloved, standing well back from the porch so he could tip his mask so we could see his face, explaining what he was doing to protect us from infection. He went about his work in an orderly and proficient manner, explaining the problems and our repair options and costs so we could make an appropriate decision. He managed to remain aware of infection control throughout, while still maintaining entertaining conversation about North Carolina, FJ Cruisers, and family.As we are in the Covid vulnerable population, we appreciated his carefulness and delighted in the opportunity to chat. You will be glad to meet him too!

Michele Szabo

7 months ago

Still going over free quote. If I decide to proceed will definitely use Benjamin and Kim!

Jackie Adkins

2 years ago

Marvin was very professional and direct on what he was offering. On the expensive side, but felt very confident that the 2 Toilets' were installed properly without worry. At the end of the Day that is piece of mind!

delores timberlake

3 years ago

Stephen Funderburk provided a clear explanation of why my plumbing problem existed. He also explained possible remedies. He gave me an estimate of the costs before job began. I appreciate that he did a pre-inspection check and corrected things that might present problems during inspection. He is professional and courteous. Cleans up after work.

Mandy Bean

2 years ago

Travis was amazingly patient and amazingly knowledgeable about installing my toilet. He was respectful of the property and friendly to me and my new puppy. Highly recommend using Benjamin Franklin and especially Travis!!

Michele Cobbina

5 years ago

I was extremely pleased with the customer service and the equipment I received. First and foremost, I was called right back when I initially called and left a message with the receptionist. I was given an appointment the next day. The plumber/technician, Kim Knop, was on time and I was called ahead of time to let me know he was on his way. I was told exactly what the issues were and never felt pressured into buying anything. He was very knowledgeable and informative. I ended up getting a new water filtration system and a tankless water heater. The work that was done looked very professional and very neat. They even swept up afterwards. I highly recommend Benjamin Franklin for any plumbing problems you may be experiencing or if you have any heating or A/C issues.

Heather Mae

3 years ago

Ismel came out to look at a leak in our downstairs dining room coming from our upstairs shower. After looking at it he was able to determine where the leak was coming from and provided us with 3 estimates in order to choose the best option for us. He was very knowledgeable and personable!

Jared Bendel

2 years ago

Mike was on time and professional. Fixed our problem with all due haste and had our water back on quick. He had to go find the part given it was a unique assembly but he did find it and came back immediately. Nothing like running water again.

Scott Rembert

2 years ago

We experienced a plumbing leak which caused water damage in our ceiling drywall. The source of the issue was timely diagnosed and the repairs were quickly completed. The plumber was very professional in evaluating and solving the problem, and the costs seemed reasonable given the circumstances

Michelle Folse

7 years ago

I highly recommend Benjamin Franklin Plumbing. Tim Herms was called out on a Sunday evening and got to my home quickly. He had all the equipment he needed to check out the problem and just as quickly gave us the answers we needed. He then took the time to explain our options for getting the job done. He was friendly and efficient with his work. He arrived on Monday to do the job and explained how everything was going to go and the job was done. Very happy with Tim and Benjamin Franklin Plumbing. Will be recommending this company and Tim to my family and friends.

Kenneth Nealy

3 years ago

Kim was very professional and knows the business. He was more interested in what was best for the customer than the business.He made sure the work was up to code.I would definitely recommend Benjamin Franklin Plumbing for quality performance

Jeff Woodall

a year ago

These guys will try and rip you off. Quoted me $500 to replace a thermocouple in a hot water heater and $7500 to install a basic tankless water heater. I replaced the thermocouple for $10 and it took 15 mins and York County Gas quoted me $3400 for a new tankless water heater w/installation. Save your money and go somewhere else

Larry Shaheen

4 months ago

Sean took ownership of the problem we had and saw it through to completion.

Jacquelin Magni

8 years ago

I have used this company several times since 2012--for highly satisfactory installation of a water filtration system and replacement toilets and various plumbing rebuilds. Today Patrick came to install a new kitchen faucet. Amazingly he brought an upgrade--superior in looks and quality to what I had originally ordered. A stunning result at the quoted price.

Scott Harrington

a year ago

Kim Knopp did a great job flushing/repairing my water heater!
He was very professional and polite.
Any questions I had, he answered completely and professionally!
Thank you Kim for doing such a great job!

Pamela Myers

3 years ago

Receptionist was so nice and helpful; the technician had super prompt response time and fixed the situation incredibly fast on the Friday before a holiday at 5pm. Hands down, our new favorite plumber service.

General Lo Mein

3 years ago

Bill showed up this weekend quickly and was able to diagnose and repair my issues with my sump pump quickly and efficiently. What I really appreciate was his straight forward attitude in explaining the situation to me every step of the way.

Jenny Holofchak

10 months ago

Kim went above and beyond for us when he didn't have to. I have used many plumbers over the years, but will definitely call Benjamin Franklin again.

Robin Wallace Nowell

7 years ago

Quick response time paired with friendly, honest, professional, and upstanding service. I had a leaky shower repaired and the insides of a toilet replaced. Work was done quickly, and NO mess was left behind. I'd highly recommend Benjamin Franklin Plumbing, and especially Mike Buckley! :)

Michael W

a year ago

Ned N with Benjamin Franklin Plumbing was very professional. He offered my wife and I suggestions and different options to best fit our needs. We are very pleased pleased with Ned and Ben Franklin Plumbing

Ashley Moss

5 years ago

Very disappointed in the service we received with this company. While looking online at choices of good local plumbers, we decided to go with this company because they said they honored military by offering discounts. The receptionist on the phone told me the service would cost us $57 and that would include the tech coming out and figuring out the problem with our tankless hot water heater. When the tech arrived he told me that it would cost $320 dollars just for him to look at it, which wasn't discusssd on the phone the day before with the receptionist. We weren't comfortable paying $320 dollars just for him to look at it. We said no thanks and then we were charged a $57 service fee when absolutely nothing was done. And when asked if we could at least receive our military discount, we were told that the military discount doesn't cover the service fee. I also called the company when the tech left to tell them how disappointed we were that the $320 fee just to assess the hot water heater was not discussed the day before when we made the appointment, I was told that there was nothing they could do about it. We will never use this company again, and we will also be advising our family, friends and anyone in our local community NOT to use this company. Sincerely, a very disappointed military wife.

John Lytton

7 months ago

Italo gave great service experience with a no stress expert quote that allowed us to make the best decision.

Nicholle Heath

6 years ago

We have used your company for several years and Mike Buckley is awesome. We ask for him by name because he is extremely knowledgeable, honest, and professional. He can pinpoint the problem quickly, accurately, and has it fixed in no time. Mike is a huge asset to your company!

Jed Hammond

4 years ago

My water heater sprang a leak and I needed help in a hurry. Joe explained what was needed and did a great job installing the new system. Very prompt, polite and helpful service. Highly recommended.

R BABU

a year ago

Kim did a fantastic job with the kitchen faucet installation. He also replaced garbage disposer a few months ago, and we are pleased with the quality of his work both times.

Brandon Travis

5 years ago

We had a leaky spicket on our water heater, and a technician came to evaluate our options for repair. He was friendly and customer-oriented, and described our options for repair of the spicket and replacement of the water heater. Overall, I was very satisfied with the experience. I gave four stars because he missed a suggestion for a quick fix - putting a cap on the leaky faucet, which we needed because we'll be remodeling our house in 6 months.

Nelson Banuchi

3 years ago

What I appreciated about Derek was that he walked me through every step of what he was doing and even informed me about a few things regarding pipes, the water system, and plumbing. He seemed thorough looking for the water leak, and found it hidden behind some things I had in the room where the boiler and a/c unit is located (a place I didn't even think of!). What I especially like is the 4 or 5 options he listed on a company form and there various prices and explained to me each option. I picked an option and thought he would need to come back another day to do it...but, nope, Derek spent the entire same day installing a water pressure figamajid and a filtration system. The next day I called Derek because my water pressure was low and he walked through on how to fix it and, so far, things seem to be good.

Tyrone Mitchell

a year ago

Kim was very knowledgeable about his trade. Very quick and professional service. Left our house very clean. Definitely will use you again.

Winrb Winrb

2 years ago

David A did the installation of my whole house water filter & he was professional, responsive & did excellent quality work. Would highly recommend David A to anyone in need of plumbing services.

Paul Ponak

a year ago

Kyle called ahead of his arrival which was on time. He was knowledgeable, friendly, and performed the job in a professional manner. I would recommend him and Benjamin Franklin Plumbing.

Marjorie Massenburg

a week ago

Travis did a great job.

Dirk Zikeli

2 years ago

I had Benjamin Franklin (BF) of Charlotte install a tankless water heater with a circulation pump to maintain hot water at faucets in 2012. I was very happy with the install at the time and the system worked very well until a couple of month ago when the circulation system failed. I called BF to troubleshoot the system when I was told the plumbing is wrong and needed to be changed.First of, BF installed it originally and second it worked for all these years. So I was very skeptical about changing the original plumbing. As a result BF sent another technician out to replace the pressure relief valve and the accumulator. $1,600 later I still did not have hot water at the faucet. I was told plumbing had to be changed for $800 and possibly a new pump for $500.I went online, bought a new pump motor for $180, replaced it, problem fixed. Never heard another word from BF. Very disappointing!

Thomas McKinney

2 years ago

Dennis did a great job inspecting our whole house filtration system and performing routine maintenance on our tankless water heater. Dennis is very knowledgeable, courteous and thoroughly professional. Great job!!

Candace Anderson

2 years ago

The service tech was very professional, courteous and explained everything thoroughly. I was very impressed with the service and it didn’t take long. We will definitely call on Benjamin Franklin Plumbing should we need plumbing services in the future. EXCELLENT SERVICE!!! ⭐️⭐️ ⭐️⭐️⭐️

Gary Mintz

a year ago

Mr. Fisher was very professional and honest in his explanation of what we should do to remedy our drainage issues. In a matter of minutes my wife and I chose to allow him and Benjamin Franklin do the work for us as outlined in Mr. Fisher's options he described for us. We look forward to have a working drainage system very soon and hope that Mr. Fisher is involved with the process.

Raj Natarajan

a month ago

I called Ben Franklin after another plumbing company quoted me nearly $5,000 to clear a drain. Michael showed up and said all we needed to do was snake it. He cleared the blockage, and $230 later, we were good. He was very nice, informative and cared about his and his company’s reputation. Have found a plumber for life!

Janice Crook

a year ago

We have not agreed to work yet, but Dave was so professional and answered all of our questions. He was great to deal with.

Jessica Hicks

a year ago

They did an amazing job time wise of getting to the house as soon as I needed help. He gave me all the facts and didn’t push me into making a decision. He completed the work in a timely fashion.

Fran B

5 years ago

I heard a radio ad for Benjamin Franklin plumbing that said “we will come to your house and unclog any drain for $99”. When I got home I looked at their website and the ad is prominently placed on their website. I called, they took all of my information and scheduled an appointment and then told me that in addition to the $99 that there was a $77 service fee. This is totally misleading and in conflict with the radio ad. I told them that I was not going to pay more than $99. The person put me on hold, came back online and told me a service manager would be in touch but wanted to go ahead and schedule the appointment anyway which I did.The appointment was scheduled for the next morning. Did not receive a call from my service manager but at 730 that morning I did receive a call from someone who only identified herself as “Jennifer” who called to say that she was very sorry but there drain cleaning machine was broken and they needed to cancel the appointment.Benjamin Franklin Plumbing is one of the largest plumbing contractors in the city of Charlotte. They do work 24 hours a day seven days a week. I would not be surprised if they have at least 50 or 75 trucks on the road on any given day. I find it ridiculous that they would need to cancel my appointment because there are drain cleaning machine was broken. This is dishonest. They have not removed the drain cleaning special from their website and this is not a business that I feel will provide you with honest information and service at a good price.Additionally, because I didn’t believe what I was told. I called posing as someone in my neighborhood a couple streets away and set an appointment for a drain cleaning today. They did disclose there was a service fee but today it was only $57.Instead of dealing honestly with their misinformation in their ads they chose to lie to me about their ability to provide service. If you like to do business with liars then feel free to use them.

Nikki Volk

2 months ago

Anthony was able to find the problem and guide us to the next step.

Matt Standley

7 years ago

Kim K was very professional. Called ahead of time prior to the scheduled appointment. After he arrived, he quickly assessed plumbing issue and provided fix. I rank Kim an 11 on a scale from 1 to 10. Very helpful and knowledgeable.

Robert Earl Fletcher

5 years ago

Joe Whiteside was a pleasure to have in my house doing my plumbing duties. He was patient and understanding and made everything I needed to be done efficient. I appreciated his customer service and knowledge of the problem on top of him being able to relate and understand that things happen and accidents occur making it easier to make that payment!

Maxton Zalaquett

6 years ago

Kim was awesome. Very personable. He replaced my sink with one that I purchased at Lowes and did some pluming correction underneath. Did a great job educating me (I'm a first time home buyer)

Barbara Childers

7 years ago

Cassey was friendly, professional and knowledgeable. He appears to be a very honest person with a desire to do the best job he can. I am very pleased with his presentation of what needed to be done and the work he did. I would highly recommend him.

Amichi Williams

3 years ago

I went on home advisor to locate a plumber to fix the flush valve on one toilet. Of all the companies the site offered Benjamin Franklin called me to schedule an appt. This was fine as the scheduler offered to waive the fee for them to come out if I could be available all day (they would fit me in between scheduled appointments). I said no and she changed her tune to a window of 1 to 5. I agreed and received a call from the technician when he was on his way.Now I had read the reviews on this company and excited about getting quality service. The technician arrived as promised and assessed the matter as I outlined and I threw in snaking my drains, as my tubs were at that moment slightly clogged.We sat at my table as he wrote out the quote. The next thing I recall was him handing me the quote and begin to explain to me what needed to be done and the costs associated with the work.To fix the flush valve would cost me $453, this included draining the tank, changing the valve and ring, and changing the bolts holding the tank on the bowl. Huh, say what, on one toilet.Then to snake both tubs and two bathroom sinks would cost me $797, and the cost would go down to $225 if I only wanted one tub done. Huh, say what!My solution, $6.99 on Draino for both tubs, they are now clog free.Went to home depot and purchased a valve for $9.99 and my dad visiting from out of state who was a maintenance engineer for years, put in on in about 5 minutes; toilet flushing like new.Moral of my story, I paid about $20 and didnt get totally screwed by this company.

Michelle Dean

3 years ago

Joe came out today. He was on time and very friendly. He gave me several options to fix my problem. He's coming back to fix my issue. He was very accommodating. I would recommend them

Martha Simpson

a year ago

He checked to see where leak was coming from & decided it was AC vent...he found no leaky pipe from shower upstairs. He was very knowledgeable & business like. I would recommend him & your company. Thank you!

sydney elder

4 years ago

We had a sink back up just prior Christmas festivities.They were quick to respond with professionalism and determination to complete the project in a timely manner. Bart Smith was very diligent determining the problem and seeking the solution and completing the project. He was professional and unclogged and re-ran the drain system within the day.

Tracy Nolen

4 years ago

Was 2 hours late. Had to pay service (after I wasn't suppose too) technician didn't care about what he was doing. Sent 3 different invoices. (Never received the correct one) Staff was very inadequate. Never got a follow up from upper management. Then blamed me for miscommunication. I had one of the most Worst experience I could of had. I wished I had never went thru Homeadvisor. Next step is the BBB.Update: I needed the correct invoice 6 days ago. This was for the sale of a home. Which was told at the beginning and thru and at the end of my conversation with your staff. I have had to go rounds with the realtor for 3 days trying to explain what your company didn't do. You dont buy tickets to go somewhere that day, and recieve them 6 days later. Then conveniently your notes are saying you fixed the issue. I'm so very disappointed and will never call or recommend your company.Plus, I never was told till 15 mins ago after I wrote this review that you were sending any refund.How convenient... where is the $ 5 for every minute your late ( up to $300 ) at?

Paul Lawrence

a year ago

Marvin came out and inspected a mechanical concern with a private well water system. Informed me of reason for peculiarity and gave multiple additional tips to prolong health of system. Very informative and courteous. Definitely 5 stars.

Elizabeth Braden

3 weeks ago

Very professional and explained what needed done.

Aj Beyer

a year ago

Kim from Benjamin Franklin Plumbing was courteous and knowledgeable in his craft. My family has used Kim several times in the past for plumbing needs and as always, he did whatever was necessary to get the job done and make sure we were a satisfied customer.

Barry Hale

2 years ago

very prompt, courteous, and professional. Ben Franklin was able to work us in within 30 minutes of our call. Hot water heater was replaced same day

Glenn Marino

2 years ago

Travis did an awesome job!! Replaced a water pressure regulator. Had an issue with the part and was undeterred by it. Wouldn’t leave until he replaced the replacement part… into the early evening !!

jess fowler

8 years ago

Water damage from a hole in the cast iron pipe under the washer. Water logged carpet.... I called Benjamin Franklin and Jim D. arrived within a couple of hours to assess the water problem. Jim spent a whole day in the small washer/dryer closet off the hallway. He had to jackhammer through the concrete slab to get to the joint in the pipe where the hole was. Concrete, dirt piling up and Jim on his knees for hours. He certainly has a good sense of humor about such a nasty job. He is very knowledgeable and I couldn't be more pleased with the work he did.I also used Ben Franklin a couple of years ago to replace a water heater and put in a water filtration system. Very happy with those installations, too.Good quality products, great service and customer satisfaction... Call Benjamin Franklin Plumbing today!

Sam Warnecke

2 years ago

Gary with Benjamin Franklin Plumbing was great to work with, communicating the root cause of the issue and how we can help avoid the problem moving forward. He also installed some new faucets for us and was on-time for multiple appointments, making it easy to plan around while working from home.

Sarah Booth

5 years ago

I appreciate when a company is quick and thorough when my company has a real estate listing and needs help! Our techs were knowledgeable and went out of their way to give us exceptional service! I always appreciate when repair work is explained too! Thanks!

Alpesh Suthar

5 years ago

I had my water heater replaced by Chad with Benjamin Franklin. Chad was very professional, provided quality work and very punctual. Chad provided me options and cost of the service after looking at my existing water heater. Work was done same day. Will recommend friends and family due to their work quality.

Nancy Harrelson

3 years ago

Tom Rea gave me excellent service. Very professional and thorough.

Kim Knopp took time to explain everything in terms I could understand and answered all my questions. He gave me great customer service.

Enchantrius Tallulah

2 years ago

Few things in this world are done with excellence anymore, but I could not have had a better experience than this team provided today. From the very first call to set up the appointment, to the email and text confirmation with a photo and background on the technician, to the call to say he was on the way, to their friendly service and patience to answer all my questions, I was very impressed and pleased with the experience.

Joe Battinelli

a year ago

I had a outdoor spigot that broke off. I was closing on selling the house the next day and RB came out quickly and was able to fix it very quickly. I was very happy with his work.

Dan M.

7 years ago

All around good experience with Ben Franklin Plumbing - Charlotte. I had a new hot water heater installed. Very easy to work with and painless.I had another technician, Kim, come out for some follow up work and was extremely professional and helpful.

Thomas Wilson

3 years ago

Don’t use Ben Franklin Plumbing. They charged us $622 for replacing a garbage disposal that retails for less than $150 and which took less than two hours to install. They don’t care about making loyal customers happy. Check out all the negative reviews on Yelp also.

Linda Wellons

3 years ago

Very pleasant, professional and did a great job. He was on time, explained the situation and work needed and cleaned everything before leaving. I will definitely continue to use Benjamin Franklin Plumbing.

Steven 7046055590

7 months ago

Russ & Partner did an awesome job! We appreciate your business!?

huntnadeer

5 years ago

Terrible experience! We called the day prior and had scheduled a service call. Girl took down information and told us a tech would be there and call 30 minutes prior on the next day. Told us the service fee was $57 and they would then tell us what the issue was... service tech arrived thinking it was a tank water heater, we have a tankless... he did absolutely nothing to the system and just asked questions. No hands on and no help whatsoever... he then proceeded to tell my wife $320 just to look at the system... this was not discussed on the phone! ABSOLUTELY terrible he walked out the door charging my wife $57 for a uneducated conversation! This is unacceptable... my wife called after the tech left and they said nothing they could do about it! I’m glad I wasn’t home for the bill because this is uncalled for to charge for ZERO service... I would have been glad to take you to the gas station and put your $5 in your tank for both yours and my wasted time. I feel like they took advantage of my wife... as a service member i will NEVER use or refer this terrible service again! Thanks for nothing

Angela S

2 years ago

Travis was able to unclog a septic clog the same day and very professional! He saved our day! I’d recommend any time for any septic drain problems!! Thank you!

Nkisha Farrington

9 years ago

I just wanted to send a note to tell you how AWESOME this company is. First, you guys totally saved the day when I needed a service call. The tech that came out to my house was great, efficient and explained everything to me very well. He explained the Club Membership program to me and I decided to enroll. I literally just got off the phone at 11:05pm to schedule my annual system flush/maintenance. How cool is it that I can truly call and speak with a live person this time of night?! Way Cool. Then, I just talked to the friendliest guy ever. His name is Tavares (my apologies if I spelled it wrong). He was so nice and helpful that I couldn't help but to smile the entire time. To receive that level of service this time of night is truly amazing. I am very thankful that I called you guys in my time of need and I will happily tell anyone that asks to call Benjamin Franklin Plumbing. Kudos for a job well done.

Component Wear

8 months ago

My Tech was extremely personable and professional. I am happy I chose Ben Franklin company

ShaabaamAshon

a year ago

Travis Hammond answered all of my questions about future repairs. He quickly repaired my water valve and provided guidance about other plumbing concerns.
Excellent plumbing repairman!

Sheila Treacy

4 years ago

Wanda was great about getting me directed to the right person to talk to. Tracy was very patient with me and diligent in her efforts to help me solve the riddle of the source of the leak in my house. Travis was a God-send. He was very knowledgable, performed all the necessary tests, connected all the dots to arrive at a logical answer to the riddle and explained it all to me in a way that I could understand.

D DUGAN

3 years ago

Dave was my service tech and I could have not asked for anyone more professional and or timely.Came out to quote me on a water heater along with installation...arrived early, went to work straight away and handed me a quote all within 10 mins. WOW!If I’m to move forward with this project Dave and Benjamin Franklin Pluming WILL be my choice.

Lynne Miskelly

6 months ago

Jason was very professional and was able to unclog my Dad's toliet. He stayed in touch with me and was very helpful!!

Whitney Goodson

5 years ago

Adam W. did a very thorough job fixing a leak in our kitchen sink. He communicated well about the issue and potential solutions. He also performed several additional services such as testing our water pressure and water quality. I would definitely work with Adam again.

John Costello

3 years ago

Kevin did a great job of solving the problem we had with our sink not draining and leaking after the first plumber came out the day before created.Thank you for coming back quickly and fixing our plumbing problemThanks so much!John and Evie Costello

Shannon Lehmer

a year ago

RB was nice, professional and came when he said he would. Did a great job fixing the problem and explained everything to us. I highly recommend them.

Keith Sweeney

a year ago

Ben Franklin Plumbing (and Travis) responded, arrived when promised, quoted me a price for the work upfront, and solved my plumbing problems. The house is old, and has semi-regular issues - BFP has always solved the problems for me.

Melissa Coveney

a year ago

Mike was excellent. He came in assessed our problems and got right to work. He’s super friendly and an awesome worker.

Isoken Igbinoghene

4 years ago

Travis Blanton of Benjamin Franklin Plumbing as been more than outstanding in providing exceptional service. I called the company due to an emergency sewer back up at my property recently. From the moment Travis arrived until the work was completed, he showed nothing but reassurance, and walked me through each step of the process. Additionally, Travis took the time out to continually check in on me until the work was completed. After the service was completed he followed up to make sure all issues were left unchecked.

Jesse Wilson

2 years ago

He was awesome. The damage was extensive and he helped us by setting us up with an adjuster to get the homeowner's claim going. Great guy, great service.

M Maas

2 years ago

Ben Franklin was hired by our HOA to fix a water leak underneath the slab of our townhome. That was 2 1/2 weeks ago. The first repair indicated that they needed to go further under the slab because there was a second leak. They fixed the leaks and proceeded to leave the outside pipe closed off with a “Shark Bite” connection because it was late in the day. THIS IS NOT WHAT THEY VERBALLY DISCUSSED WHEN THE REPAIR WAS INITIATED BY ADAM. We were assured that it would be put back in the way it was PROMISED as to not have to worry about it again. We patiently waited the 2 1/2 weeks for them to return only to find out that they were NOT going to sweat on a new fitting but just to leave the “Shark Bite” on, fill in the hole (filled with muddy water) place a plumbing box in the ground around the fitting and clean out. A lid was placed on top and they left.Dishonest, lack of Character and Integrity. Don’t be fooled‼️

Teresa Rossmeisl

7 years ago

I spoke to a rep at the office around 4:30 pm, and was told someone would be at my home by 8pm. Within an hour I had a call from Cody saying he was on his way. He arrived when he said he would, checked out our situation and explained everything clearly. He fixed the kitchen sink without complication, and left no mess behind. We had an additional problem with a shower, he was unable to fix it that night but came back the next day and fixed it.It is rare that I have had as smooth an experience with a repair in our home.I would gladly recommend Cody at Benjamin Franklin Plumbing.

Kerrie Wisvari

4 years ago

Chad & Kasey were wonderful to work with. I had a pipe leak, which they fixed but more importantly, they also provided very valuable advice on how to prevent future leaks. They were thorough, professional and I highly recommend them & Benjamin Franklin Plumbing.

Robert Mullings

7 years ago

I had a 20 year old water heater in need of replacement. Cody was very friendly and professional. He let me know all my options without pressuring me to choose one. Everything was explained and easily understood including the costs of my different options. I would be very happy to work with Cody again should the need arise.

yepko1

4 years ago

Beware!!! If only there were a negative 10 rating that could be given to this company. After a questionable service call, I called and asked the “customer service” rep for a detailed and itemized receipt. The invoice showed a $272 water thermostat for what should have been a $28 wire. I called back at least 7 times to have the charge verified, reconciled, etc...each time there was a promise that Paul or someone else would look into and get back to me. More calls and a month goes by, I sent a complaint into the Better Business Bureau and sent a certified letter as legal proceeding seemed to be in the future. To date, this matter has not been fully reconciled. Avoid this company at all cost.

Scott Thorne

7 months ago

Travis was great to work with and got us back up and running in no time.

Leo Dunham

a year ago

Great responsiveness to my call for help when our water heater started leaking. Dave showed up on time, dressed professionally, quickly identified the problem and provided a solution.

Genevieve Pelletreau

4 years ago

Joe, Thomas, and the rest of the team at Benjamin Franklin did a great job replacing all of my plumbing for me. They were extremely courteous and efficient, making sure to clean up afterwards even! I really appreciate all of their hard work and will only be using them from now on!

Pat Dallas

2 years ago

Anthony Allison was very professional and friendly. I feel he did a fantastic job repairing a sink and toilet. These two items have been an ongoing issue in 2 different bathrooms and the problems have now been resolved.
Thank you, thank you, thank you Anthony.

James R.

3 years ago

Will actively avoid Benjmain Franklin Plumbing for the rest of my life and will warn others of this company.---Had Bill Ferguson to replace the toilet seal in the bathroom. While he did complete the job and we've had no leaks since the replace, his attitude was surprisingly short and temperamental for meeting with us the first time. He was insistent on using his own parts, even though they didn't fit or were something he personally didn't use. For example, he tried fitting his own PVC flange when the one prior to his service perfectly well and he insisted on using two wax seals (rather than one larger seal or the Sani Waxless seal that was on top of the original PVC flange). When I made the point that I was more comfortable using the seal I had previously, he became argumentative with me and said he would prefer the two wax seals and that the non-wax seal wasn't used by BF and he doesn't know much about them. I personally thought it was a plumber's job to know about plumbing products. He told me that if we used that seal and it leaks it was on you. The whole job was not backed-up by a warranty, but I still disagreed with that logic given that he worked on it. After he was finished, he pointed out a drop of water (half-inch diameter) beneath the water supply to the toilet and claimed that I would need to call BF and get someone to service that. I've never seen a leak like that before since we had moved in, I told him, but that we would keep an eye on it.It has been as dry as a bone since then, which makes me think he was pulling my leg and trying to squeeze more money out of me, more than the $400 for a toilet seal replacement. I understand Bill and the company have a priority to make money but if you see someone who is a college student, driving a car that's almost a quarter of a century old, and claim they aren't interested in having more unnecessary work done due to extremely high costs, then you do not try to squeeze more money out of them. That was the last straw for me and which led me to type this review. The only thing Bill offered me was a 6-month warranty on the wax seal. All this is why I sternly believe there has to be a better plumbing service than BFs in Charlotte and why I think people should avoid them at all costs.

H Aldinger

2 years ago

I had a great experience with BF Plumbing. I got a new hot water heater and they also fixed a leaky shut off value. Adam and David were awesome!

Jd Smith

3 years ago

The service and quality of work was great. It was a hard to get to place to make the repair with very little crawl space room but Stephen did a good job. The only thing is you guys are very expensive. I'm only given 4 stars because of cost.

Southwestern Sue

4 years ago

Joe Moore is a caring and very efficient Plumber.
He was on time and did a great job. Very helpful and I will call Joe again for my plumbing needs.

Jacquelyn Parris

2 years ago

Kim did an excellent job running a water line to our fridge. He went above and beyond. Excellent quality. He’s the only one we would call with plumbing or gas problems.

Mellow Dee

8 years ago

First, I LOVE Benjamin Franklin Plumbing!! We've been customers for years and have never been disappointed by the service received. :-) This is the first time I've met Drew. He was very professional, honest about what the problem was and fixed it quickly. A+++ for Drew !! :-)

Doug Dawson

8 years ago

My water main leading to the house started leaking. They sent me Mike Buckley to the rescue. At first I thought it was a water line leading to my sprinkler system. Mike spent the time convincing me (very nicely and professionally) it was my main water line. It was getting to be 8:30 or 9 at night and I asked when could you start and he said in the morning. The next day my water line was fixed. Let me tell you, it was no simple task to install a water main at my house. I have a circular wall and driveway they had to figure out how to get under it and they did. I even liked the excavating and trenching guys very helpful and never gave up. This same company replaced my hot water heater a couple of years back. I highly recommend Benjamin Franklin Plumbing.

Mike OShaughnessy

3 years ago

Joe Moore from Benjamin Franklin Plumbing in Charlotte did right by me! They were hear within and hour and half of my call, fixed the leak in my crawl space in no time and referred me to a restoration company to fix the water damage that called me within 15 minutes to set an appointment for a free evaluation! Thanks Joe! It was a pleasure doing business with you.

Christopher Rouse

7 years ago

Had Pete come to my house for just a simple problem. He not only took care of the problem(drain clog), he recommended what might be happening and possible ways to resolve the issue. He was courteous and very friendly. Went above what was expected and made my wife very happy. This is the second time that I have called this company and have not been disappointed. If I have to call again, Pete would be on the top of the list of personnel that I would want to come to my house. Thanks again to Ben Franklin Plumbing, Pete is one of the employees that keep business' like this going.

Manuela Roming

4 years ago

Fast service and great work on unstopping my kitchen sink, clearing drain lines and installing some awesome new toilets!! Joe and Thomas were both very helpful, worked quickly and cleaned up afterward. Everything looks great!!

Andrew Melcher

4 years ago

Joe was awesome. Did a great job and provided me with some options and sound advice on a tricky install of my shower faucet. Absolutley would recommend him to anyone looking for a great plumber!

Mike F

4 years ago

I found BFP over the weekend when a backed up drain line from my washing machine need emergency services. Adam Wahl was my plumber and I couldn't be happier. He fixed my clog and gave an inspection of my hot water tank. It was on the list of things needing replacement and there was improper plumbing work done when that tank was installed (previous owner, i swear). Adam took the time to walk me through the entire quote to replace, re-plumb, and get up to code the new water tank. I also upgraded and got a home filtration system, highly recommend. The full job was done in a day and his supervisor came the following day to inspect the work.Overall, BFP may not be the cheapest option but you get quality employees and quality work. I would say ask for Adam for any plumbing jobs requiring some thinking, he knows the local codes and can work with older homes (mine is a '60s ranch). Their work is guaranteed and comes with a warranty.

Devin Stafford

2 years ago

Over the course of a year, we have hand Benjamin Franklin come out and help with a number of oddities and upgrades. They are professional and courteous. Mr. Kim Knopp is here so much my kids wanted to write good morning kim in sidewalk chalk.

Butch Bigham

6 years ago

Had an issue in bathroom with toilet and plumbing that was not installed correctly when the house was built. Mike Buckley spent time to show me what all the builders plumber had done wrong when the house was built 11 year ago. He went the extra mile and repaired the problem and set everything up. His work was very excellent and done very timely and with care and pride for my house.Butch Bigham

C Harne

5 years ago

Needed a shower valve and hardware replaced. Call BFP on Friday and Joe arrive promptly Saturday morning. He explained various options to me and then replaced the necessary parts. Joe was always friendly, courteous and professional. Very pleased with his work

rachel Throckmorton

a year ago

Bryant arrived in a timely manner, not a pushy salesman, went over all options and gave proposals for us to look over. A couple things needed tested and those were ran efficiently and the documents needed were provided to us.

jacob

3 years ago

100% recommend. Would not suggest going anywhere else. It took Adam 2 days to fix something that another company couldn't do in 2 weeks! If I can help it, I'll never go anywhere else for plumbing problems. And I'll always be looking for Adam!

Gary Cooper

7 months ago

The gentleman was on time, professional & polite. Very nice & competent young man!

Robin Lee

7 years ago

I have been dealing with this company for a couple of years now. Anytime I need them to come out and take a look or to fix something they are willing and prompt. I am very pleased with Benjamin Franklin Plumbing they stand by their work. All of their employees are courteous. Kim Knopp is who I all always ask for. He shows that he cares and let you know that anytime there is a problem to call him. Thank you Kim for your customer service.From Robin Lee

Bryan Bunn

a year ago

The service guy was awesome, fun, knowledgeable, and corrected my problem with my gas logs and went the extra mile to make sure it was clean and the work area was very clean when he left. It was a great experience.

Dena Wilson

5 years ago

Our house flooded during the cold weather in January. We live out of state and Benjamin Franklin Plumbing was recommended to us. They took care of our problem quickly and with the efficiency and care they would give to their own home. Our service guy, Adam, went above and beyond to help us through this whole ordeal. I give them 10 gold stars!!!

Sure

5 years ago

Avoid this company. My GC referred them to install a new outdoor sink The guy shows up to give out an estimate. Few minutes later he comes up with a bill for a trip charge and a time charge but no estimate. Don't be fooled by these guys ads. They never mentioned about any charges for estimate though they called me 4 times to confirm the appointment and the guy never provided any estimate of the work till now..

Mike Arnholt

3 years ago

Adam and Andre were a good team for replacing an old cast iron drain pipe beneath our kitchen. Adam was prompt, he told us what he would have to do and what it would cost. He is knowledgeable and a good communicator.

Kiran Navare

2 years ago

I called Ben Franklin to get a quote when my hot water heater stopped working. They were fast efficient and extremely helpful. Travis explained everything thoroughly and was extremely helpful

Alexander James

a year ago

David Armour assured me that he would get my water heater working and we would have hot water shortly. He was true to his word and got it done.Very pleased with his work.

Chris Wieczorek

3 years ago

I'm an architect and landlord. Insanely overpriced estimate. Costs were added to estimate to entice one to fulfill said estimate with the promise of rebate once the work was done. I got the work done for less that 25% of the price quoted. Poor business model. Stay away. Use Morris Jenkins instead.

Serafim (Sam) Nikopoulos

7 months ago

Very good service. He did a good job. He installed a new water filter

Paul Rogus

2 years ago

price was not my top concern, I wanted a professional company in MY HOME. That is exactly what I got and I'm impressed with the follow up from them. They didn't take my money and run, after the very qualified tech left, a field inspector came by and doubled checked everything to make sure it was right.

Kevin Wilkie

3 years ago

Kevin did a great job on replacing our outdoor hose bib. He offered options and was really knowledgeable about the problem. Overall a great experience!

Jason Jacobs

8 years ago

I needed a hot water heater replaced the Saturday before Christmas with family heading into town. The guys at Benjamin Franklin Plumbing were on-time, professional and got the job done within 12 hours of calling in. The pricing is fair and understandable and they offered several options. Jason Clavey did an amazing job and got it done fast. I would highly recommend Benjamin Franklin Plumbing to anyone that wants straight, honest and professional service!

Chris Watson

3 years ago

Anthony Allison did a great job unclogging our kitchen sink drain. He was very professional. Absolutely will request him if there is a future need.

Byron Davis

7 years ago

Ive had Pete the Plumber provide service several times, very pleasant and informative and thorough when it came to diagnostics and solving my issues. Due to his efforts and professionalism i will always stay a customer with Ben Franklin and feel as though he is my personal plumber... Highly recommend you ask for Pete The Plumber

Alexa Miller

2 years ago

Adam Wahl did a great job and was super fast. Very pleasant and wore proper PPE. Even was so kind as to not mention that he could clearly smell what one of my cats just left in their freshly cleaned litter box...

A R

4 years ago

I called Benjamin Franklin because our drain pipe is knocking when hot water drained from the tub due to the drain pipe passing through a tight hole in a stud or floor joist. In order to fix this we suspected it would either require some sort of insulation around the pipe or possibly notching out a bigger opening so that the pipe didn’t rub against the subfloor; both of which being seemingly simple fixes. To our surprise we were quoted $1400 which we immediately rejected.To add insult to injury, Kim offered to do a free in home water test and told us that our levels of chlorine and Chloramine were “dangerously high” ( 3ppm) and suggested a whole home water filtration. I told him that if the water levels were that “dangerous” I’d be contacting our local county water authority to advise them of Benjamin Franklin findings and confirm with them what are acceptable levels within tap water before investing thousands of dollars on a filtration system.Before the appt was over, he then tried to sell us a maintenance plan and tried to discuss pricing as well as the importance of filling out a survey after his visit.This is the first and last time we’ll ever use Benjamin Franklin. We were charged $59 for a company to come out and provide us with an extremely overpriced estimate and then try to sell us maintenance plans and water filtration systems. I felt like we had paid to attend a timeshare presentation rather than having a plumber come to our home and are quite insulted by this whole experience. It’s bad enough that they charge you $59 to provide an estimate but then having to sit through a high pressure sales tactic after you reject the quote makes matters worse. The amount of pressure to sell services, products and score high in a survey is evident and personally feel like it impacts their ability to do the basic requirements of their job; fixing plumbing issues at a reasonable price.Benjamin Franklin should be ashamed of themselves.

Travis Hardee

4 years ago

Joe Moore was respectful, punctual, courteous, and provided the necessary information to me as he worked to resolve the plumbing issue. He provided information regarding the ongoing process as necessary, while worked the repair/problem. Before his departure, he informed me of additional information regarding what he had encountered in clearing the line and in options for additional care and maintenance.

OMG! He Shootin' MultiMedia

3 years ago

We have a film studio in an older building. So we have a flow of customers and guests in and out. We started having trouble with our toilet. Thomas came out, responded quickly, and resolved our problem. But better yet, he investigated and discovered the true cause of our problem. Now we know how to proceed in the future and this has saved us money on our bottom line. We have become lifetime customers.

Gail Osteen

5 years ago

I am very disappointed with Benjamin Franklin Plumbing. My office was having trouble with the toilet and called this company. The technician snaked the toilet and told us that he sent out 100 feet of snake to the septic tank and the line was full of roots. He quoted a price to remove the roots. He also presented several other things that we needed to do for the toilet to work. We got tired of hearing all of the things that needed to be done and paid him $700. The next day another plumber ran a camera from the toilet to the septic tank. I watch the camera go 20 feet (not 100) to the septic. There were also no roots in the line. Total crooks. I talked to the manager and he was not interested. Will never use them again.

Sandy Brown

7 years ago

We have had some serious plumbing problems since the first of the year and Ben Franklin Plumbing has handled the situation very professionally; particularly working with Cassey. Cassey has been very thorough looking into the problems and explaining the situations. We feel very confident with his knowledge and work, as well as being very friendly and courteous. We will definitely call Cassey for any future problems. It's always nice to have a plumber you can trust and who takes pride in his workmanship.

Brian Sweaney

2 years ago

Ben Franklin installed water heater last year. Had an issue with system this weekend, and the Ben Franklin team was prompt and courteous throughout the process. Special thanks to Travis for getting us back up and running!

Jeff Hinkle

3 years ago

Joe was very prompt in arriving. He was personable and knowledgeable. He set me up for an install of my water heater in 2 days. He was a pleasure to work with.

glenn normoyle

10 years ago

I had a dishwasher pipe bust late Sunday night at a property I own in south Charlotte. I called Benjamin Franklin Plumbing Monday around 9am and by 2pm they had everything fixed. they arrived when they said they would and were very professional during their visit. One thing I appreciated was they had a chart that outlined all the prices so there were no questions or upcharges after the work was started. I will use them again and will recommend them to friends and family who are local.

Rachel Johnson

5 years ago

Got onsite quick, however they tried to unclog line for a little over an hour, charged $800, then told me the line would need demoed into the sales floor. I sent other plumber out who cleared line in a little over an hour for $500 bucks. Office manager did not return call either

James Young

2 years ago

Bill Ferguson of Benjamin Franklin Plumbing of Charlotte just completed an initial visit to inspect my hot water heater. He was professional, timely, efficient, personable, engaging and informative. I look forward to working with him on this project and others in the future.

Carl McKern

11 years ago

BUYERS BEWARE.I called Benjamin Franklin to replace my Water Heater and Sump Pump. What a fool I was. Their quote was for $2,711. I told them I had to get a second opinion and they charged me $49 for the service call.I got the work done with another plumnber with comparable equipment for $1,300.After such a disparity between the Ben Franklin Quote and my actual installation, I asked for my $49 back.I didn't really expect them to give me my $49 back and of course they did not.I spoke cordially with the General Manager who made it clear he would not refund me. It was obvious he could care less about customer service and would rather have his plumbers charge an arm and leg to some sucker than keep an honest customer happy.They are all about MONEY and nothing else. Stay away from Benjamin Franklin Plumbing.BUYERS BEWARE

Dave diCecco

3 years ago

I have used them twice before as well. This however was a broken pipe inder the slab of my home. Ismail was nothing less than outstanding in helping find it and locate the issue and repair it with minimal disruption to my home. Highly recommend them and Ismail for tour plumbing needs

Taylor Bryant

3 years ago

I called these guys to replace a kitchen faucet with a new one we bought from Home Depot. I had someone here within two and a half hours and they completed the job on the same day. I would definitely recommend them and will use them again in the future.

Dawn Maddox

2 years ago

We’ve always had excellent service with Benjamin Franklin. I would recommend them to anyone looking for a professional, reliable plumbing company. We tried a different company and had a terrible experience. We called Benjamin Franklin to come fix their mess. We’ll never use anyone else.

Merry Hartrick

a year ago

Adam provided outstanding service on a Sunday morning. He’s knowledgeable, fast, and doesn’t mind answering questions. He’ll be my go to guy going forward.

Christopher Kinley

a year ago

Jason, was very professional! Very friendly! He know’s his stuff, your in good hands when he arrives at your house! Thanks Jason!

Bonnie Dann

3 years ago

Called for a minor problem and within 2 hours they were here and fixed the problem with ease. Barry Funderburk was a very nice guy and I didn’t even have to clean up after him! Benjamin Franklin plumbing have been my go-to for years.

cag1970

a year ago

Dave did a great job with unclogging our kitchen sink. Very professional and knowledgeable. Really appreciated the great service he gave.

Vincent Cowen

7 years ago

Mike Bradley came by to replace a hot water heater system. I had questions about the tankless option. I found him to be very well versed in all of the options. He dedicated the entire day to reworking the system for a tankless heater. I found him to be hard working and very knowledgeable about the job. Everything from start to finish was professional and friendly.

Adam Grabiec

6 years ago

Very hesitant about calling a national chain plumbing company. My fears were relieved because they got a plumber to me within 30 minutes! What a lifesaver when your outdoor hose bib connection fails inside the wall. Eric was great! Offered several options for repair and was very friendly. Finished the job quickly and honored an online promotion, no fuss. It was probably a little more expensive than the local neighborhood plumber, but less damage to my home due to the quick response. Worth every penny.

Neal Andrews

6 years ago

I was very disappointed. Instead of offering to fix the broken pieces of my toilet, the plumber only offered two options: 1. Purchase a $2,000 carbon filter and get a free toilet or 2. Rebuild the toilet for $500. Instead, I watched two 3 minute videos on YouTube, purchased the parts at Lowe's for <$100, and fixed it myself in less than 1 hour. I have no plumbing experience at all. Why was I not offered the option of replacing these broken parts?

Jim Gilkey

8 years ago

Jack was professional both in appearance and how he conducted his business. He was prompt, efficient and very thorough. He even did some minor things related to the problem he fixed that I would not have known to ask for. I would definitely recommend Jack and I will request him if I need service in the future. Thanks Jack!

Jeffrey Stover

6 years ago

I scheduled an AM appointment (specific times are not an option) for Tuesday, March 28th. Since I had an AM appointment, I decided to just stay home since I was told I would be the first appointment of the day. At 10:52am I got a call saying my technician was having car trouble, but that he would be on the way. That is nearly 3 hours into the AM window! How am I the first appointment, but 3 hours have passed and this is when I was contacted about this? I let that slide, since AM would technically be anything before noon. At 12:00 I decided that I had been held up in my home long enough. I gave the office a call at 12:03 to cancel my appointment. No one was there to answer the phone. At 12:25 I got a call from the technician letting me know he was ON his way. I informed him that I had an AM appointment. He nonchalantly asked if I was canceling my appointment. I told him that I was not necessarily canceling it, but that he was a NO SHOW on an AM window. The website says you get $5 for every minute that they are late. I will see if I get a check for $125 or more if I could have held out any longer! However, something tells me that that check would probably not show up at all!

Mark Bartkowiak

8 years ago

Drew went above and beyond to help me when we had a problem with our water heater. He made phone calls to the manufacturer, and would not leave until we had resolution. I give the highest marks for his service all.

A Lloyd

3 years ago

We had a small plumbing need and Benjamin Franklin was super responsive, sending over a plumber out the same day. Adam was professional and efficient and resolved the issue quickly. Thank you!

Jason Koep

2 years ago

Had an estimate done. They were able to come out the same day I called.
Kevin was on time, courteous, and very knowledgeable. Looking forward to doing business with them.

Jeremy

7 years ago

Had Ben Franklin out to quote a hot water heater repair. All that was needed was a simple part. The tech quoted over $600 for the repair. I promptly told him no thanks. The second company I called came out, replaced the part and the total for parts and labor was less than $200.00. So I basically wasted $60 on a service call for a Ben Franklin tech to either have no clue what he was doing or attempt to rip me off.