D.R. Jordan Plumbing Heating & Cooling

Reed was great. He set up the plumbing to my newly renovated kitchen. I had bought a new faucet that had a manufacturing defect that Reed had brought to my attention. After I purchased a new faucet he came back out and installed the new faucet free of charge. Great Customer Service. Will use again in the future!

Very happy with Mr. Jordan’s services. He replaced our downstairs hvac system. Good communication, detailed and clean. Will use again as needed!

Reed was awesome! Fixed and capped a gas line sticking out of the wall. Very knowledgeable. Great price great service!

We were very happy with our experience with D R Jordan plumbing. We had a major issue with water backing up in our sewer lines which was causing the water to come up through the drains and not drain properly. We were so happy when Reid called and said he could fit us into his busy schedule. Reid’s price point was better to than the pricing compared to some of the bigger companies. He fixed our issue with minimal effort. Thank you very much for the great experience. Would definitely recommend this company if plumbing is needed.

I called around for estimates and they were prompt, price was reasonable and installation was flawless. I recommend them for plumbing services.

I had D.R. Jordan out to service my tankless water heater and diagnose a problem with a kitchen faucet. Reid is honest, professional and personable, and the work was done quickly and thoroughly. He will give you a straight answer and helpful suggestions. I would recommend him for any plumbing repair, issue or service.

Reid was great to work with, highly recommend. Great customer service, very professional, and helped in a timely manner.

Mr. Jordan did a great job repairing our water heater and a few other leaks. Reasonable prices and fast professional service.

Donald from D. R. Jordan Plumbing did a wonderful job replacing my pressure valve (I think that's what it's called) in my garage. It was causing a very loud whistle whenever I ran water in the house. Now I can flush the toilet and wash clothes without letting my neighbors know.

He was very friendly, professional, and did a very clean professional job. I highly recommend him. I will most definitely use his services again, if required.

Reid was the most professional gentleman and we truly appreciate the service and information he shared during the visit. He found our leak and repaired it. He even gave us suggestions about other projects. He was timely, and very educated about his job. Thank you Reid for everything!!!

Reid came to repair leaky outside faucet he was quick, responsive, very personable, fair pricing, he was mindful of my flower bed and cleaned up promptly behind himself. Will certainly use him again.

Very responsive and helpful in fixing our plumbing vent pipe in our attic!

Excellent customer service! Our AC unit went out at 6pm on a Friday afternoon and they were at our house and working on the unit with in 30 minutes. Not only was he here in 30 minutes he had the parts the next day getting us back up and running. Other companies would have taken two day to get out to evaluate the issues and another two to three business days to get parts. If you want quality service do not hesitate and call them now! Thank you for you service.

Reid was extremely friendly and informative. I hope to never need their service again, but look forward to using D.R. Jordan in the future.

This whole company is awesome. I called Sunday evening about a leak and was told someone could come out 8 am Monday. Matthew showed up at 8 am on the dot. He quickly diagnosed the issue (a hairline crack in the pipe leading to my outdoor spicket) and quoted me a price BEFORE doing any work. They offer 5 packages for that service, from Band Aid all the way up to Platinum-- I was most impressed that he didn't try to sell me anything more than what I needed. He had to cut a small piece of my drywall due to the location of the pipe but let me know beforehand that he had to do this so I had the option of saying no. He explained everything he was doing and had me watch some of the process so I could see exactly from where the leak sprung and how he was fixing it. This is my first time using a plumber in Charlotte & I will never use anyone else. There was no service fee and my total was less than two hundred. I couldn't be more impressed or pleased with this service.

I spoke to Reid at DR Jordan Plumbing today regarding replacing polybutylene pipes in my house. He was amazing to speak to. He was very insightful and gave great advice. I recommend you give him a call when you are in need of a plumber. Thank you Reid (hope I am spelling your name correctly)! - Jon

The only reason why I gave 4/5 stars was because he arrived an hour and a half early to the appointment and caught us unprepared! Otherwise a great experience, very friendly and upfront. He explained everything he did and made sure we knew what we were paying for. He also provided us with options in the quote. I would definitely recommend them as your go-to plumber!

Absolutely phenomenal. He's done many other jobs for me here and at my prior residence. He's my heat/air/plumber!0

Working with DR Jordan was a great experience. We have a sewer main problem on a Saturday. Needless to say - YUCK! I reached out and the owner answered the phone in 3 rings and talked me through what was going on. He said he would be in touch in 30 minutes if he could squeeze us in. He came to our house - quickly diagnosed the problem - cleared the line - scoped the line and found where the issue was with a backfallen line meeting the city sewer. He used a locator to mark the issue and helped my husband and me get everything back in order. Plumbing issues are never fun but he kept our spirits up and educated us as well! We will definitely use DR Jordan again (hopefully with no plumbing emergencies!)

Over promised on scheduled arrival time. Issue was laundry drain backing up, slow drain. If they don't fix it, you don't pay.
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Friday had appointment with Matt for 3PM. By 4PM no show. Followed up with office. Job Matt was on took longer than expected. He lost track of time. Forgot to call. Reed came over at 5PM. Did initial Level I and Level II drain augering. Not successful. Took about an hour. Presented solution to cut out wall and install clean out tee. Making it a Level III service call. Rescheduled for Saturday at 10AM with Reed. He had a couple of quick calls that morning before then. No charge.
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Saturday morning, Reed called before 10AM and said he was running late. Matt was going to come over and do job. Matt arrived by 12 noon. We reviewed plan. Matt laid down ground covers from front door to laundry room and access. Did work. Got drain pipe cleaned out and flowing. Also cleaned drain in half bath that had slow draining sink. Cleaned up. Everything working fine. Took about 2-1/2 hours. We selected Bronze plan. 6 months warranty.
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Both technicians were cordial, professional, got job done, and made sure cleaned up before left.
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Fortunately, we could be flexible with our schedule.

Reed has done a terrible job! Very sneaky, unethical and worse, a messy fella! We had to hire someone else to fix his mess!

Reid Jordan from DR Jordan plumbing promptly came out and quickly successfully dewinterized the irrigation system. When I started the irrigation system after he'd left one of the sprinkler heads in an area-3 zone was defective and blew off. I called him back and he said although he didn't work on sprinkler systems he'd come out and see if he could fix it without charge based on an on-the-spot exam. He showed up promptly and diagnosed the problem: a broken sprinkler head. He then gave me a number to call for irrigation service and replacement of the broken head. In summary, I can't even imagine how the service could have possibly been any better. He's definitely my Number-1 guy the next time I need plumbing service!

Needed corrugated pipe from main gas line into home replaced. Had already cut away drywall to expose said pipe. Asked for an estimate and was told they would send someone. Tech called me on way said they would do estimate but if I chose not to use them would charge $79. As a first time customer I have no idea if they would have given me a fair estimate or not but a bit unreasonable to think I have to pay them if they come up with some ridiculous $$$ amount for repairs. Several other local co were happy to give free estimates and complete the work.

That said they were very polite & may do great work. Just wary of businesses that are unwilling to sell themselves on their services to develop a customer relationship.

We had Reid come out to the house twice to work on some heating issues. He was extremely friendly, polite and knowledgeable. Reid went the extra mile that I am not sure other companies would do. He also explained what he was doing, why he was doing it and even showed me what he was doing.

I needed an immediate repair to a gas water heater so I called DR Jordan and they were able to repair the water heater within 24 hours and on the weekend. Reid was very professional. I will recommend DR Jordan to all my friends and family.

We had our Water Heater Replaced. We got same day service.
Matthew was on time, Courteous and knowledgeable. He gave us all our options with out trying to up sale us. We would highly recommend D.R.Jordan.

Call D.R. Jordan if you want timely, professional, and affordable service! I had an issue with my HVAC and called D.R. Jordan. They came out same day, diagnosed and fixed the issue, and made sure I had a good understanding of what they did. Couldn't be happier! Their business card now hangs on my fridge!

Kelly was a huge help over the phone. After speaking with her we realized that I was being quoted way too high by another company. Matthew came to my house that same day and replaced my ancient water heater in a very quick and professional manner. I would absolutely use this company again.

D.R. Jordan was available quickly, technician arrived on time and was professional and neat, they were clear about their pricing structure and charged what I believe to be a fair price.

I called this company and got immediate response, and Reed arrived at my residence promptly, he was very professional and knows his job very well. He fixed the problem within no time and did a great job. I would definitely recommend this company to friends and family and would use this company if I ever need to

The team at D.R. Jordan is great to work with. Timely and professional. I have had about 3 times where I've needed them, and they were out within 24 hours - no problem. Highly recommend.

Very promt! Called me right back and took care of my clogged sink, And it being the 1st of the year was no issue. Will definitely call him again.

Honesty, reliability, and craftsmanship are hard to find in this day and age. This company has it and we will never go anywhere else. They saved us from the heat of the summer after being let down by our home warranty company when it came time to replace our AC. Thank you!!!

A Sunday afternoon and D.R. Jordan came out within 30 minutes. Traits not always prevalent in today's world is who they are: integrity, totally honest, and just good people who take their business and reputation very seriously. Call them and you won't be disappointed.

thank you , thank you !! Matthew of D.R. Jordan was fabulous !! solved our crazy issue , easily and he's so knowledgeable. Who knew our AC unit drains into the same sink lines of an upstairs bathroom ? He did, solved our overflow/back flow issue....I'm a believer in the quality, workmanship and expertise of D.R. Jordan and his team !! I will call them again, and again !! Love the fact they are 24/7 and neighborhood offices .

We were caught in a pinch due to our hot water heater leaking. We needed to replace it ASAP with a young infant at home. We called around and everyone continued to say not available until Wednesday or Thursday. This company and technician came the same day ( on a Saturday)and replaced our hot water heater. will definitely be using them for our future needs.

Very prompt. Very professional. Definitely recommend

We contacted him for a valve replacement and he was great. He explained what he was doing and what to expect from it. We are very grateful for him and will recommend him to friends if they need a plumber.

We would recommend D.R. Plumbing. He was able to fit us in quickly when we needed to get our house ready to sell. He was kind and very knowledgeable.

I was very pleased with Matthew. He came in, listened to the problem, checked out several possibilities and found the simplest solution. What we thought was a HVAC condensation problem turned out to be a blocked sink drain problem.

Plumber came and fixed the drain in no time. Told me tips on how to prevent more clogs and how to clean up after dirty water had gotten underneath the cabinets.

He was quick and professional. He provided lots of useful information! I would work with him again.

Honest and dependable. Very professional.

Reid came right on time, same day service, was knowledgeable about problems and reasonably priced. I would definitely call him again with a plumbing problem.

Too bad I am not able to give more than 5 stars. Highly professional, on time, VERY reasonable pricing and easy to schedule a service time. Matthew was on time and explained everything thoroughly.

DR Jordan was on time, very professional and honest in the evaluation of our problem and what was required to fix it. I would recommend them to anyone,

D.R.Jordan Plumbing never returned my call to let me know if they could handle the job or not.

Great same day service by Reed to fix a gas inducer motor that Morris Jenkins wanted 40%$$$ more to fix!! Reed is my new HVAC go to guy!!!

He fixed my spicket outside my house was very professional and courteous and efficient.

DR Jordan was on time. Competitively priced, knowledgeable, and able to rectify the issue to our satisfaction.

Called on a Saturday afternoon - Problem solved on a Saturday afternoon. Top tier service and only getting 5/5 stars because 10/10 is not an option.

Service tech was out just hours after our call, was able to diagnose the issue and provide our best options. Will call them again!

Great experience. Came quick to the house and definitely very friendly and helpful. Did the job really well !!!

Great service. Came out same day and got my heat back on for a good price.

The repair person was very professional and was able to fix the problem.

Polite, professional and efficient! I’m glad I found this company and Matthew.

They are amazing at their job and so personably!

He is on time, work hard and reasonable price. Thanks a lot.

Very friendly, quick and precise.