Best Water Heater Repairs in San Antonio TX

I preface this review by saying that I was informed ahead of requesting service that the first hour was a flat rate of $170, nonrefundable and for every 30 minutes it was another $85. This is not listed on their website and was only reported once.That being said. The repairman Lee was sent my way, arrived on time, took 1 hour to diagnose that my kitchen faucet and its set of accessories did not have the rubber stoppers to seal out water (the cause of my slow leak). He then said I could have everything put back and not get water up there or we could put stoppers/sealant. At this point one hour in is $170.I figured that it was worth getting the stoppers placed. To place these stoppers (4 in all) took 2 hours. This was not a time or labor intensive process. Additionally he only replaced two stoppers with one being inappropriately sized. This is a Kohler sink set, and they use their products. Our total bill was $441 (with tax) with $7 in itemized service and parts. (I was told that he kept it to a minimum to keep the charges low).I cannot speak for the company as a whole or other repair technicians in the company. If the send you Lee PLEASE ASK FOR SOMEONE ELSE. Get the service in the morning only to minimize them wasting time at the end of their work day, go to their website get the coupons on there (THEY DON'T MENTION OR OFFER) and please, please, please take pictures of everything they do.

Plumbers were prompt & thoroughly explained their procedures for a water softener removal & replacement. They quickly removed our old unit & installed the new unit. They tested all connections and cleaned up. It was a pleasure having them do the job.

Tony was very helpful in our situation. He was quick to identify the problem and provided an inexpensive and quality solution. Would definitely call again if we have any more issues with our homes in San Antonio.

An honest plumber! Unbelievable! I have been renting out the other side of my duplex for 22 years taking care of the maintenance needs of both sides. This is the first time I found a plumber who didn't try to over charge me or use inferior parts that would soon need replacing again. Thank you. I have scheduled another visit from you on Monday for a new problem left by former tenants. I can't tell you the name of the efficient, professional, polite plumber who was here before because I gave out the cards he left to my friends and neighbors and at my age I forget names. But I want to thank you for taking a big worry out of my life. I don't have to worry about plumbing problems anymore.

Honest people quick response time

My technician David Williams was fantastic. This company was very Timely I called early this morning and they managed to fit me in 2 hours later I was extremely grateful best customer service I've dealt with in a long time we'll only use this company in the future.

Experienced staff all I gotta say

Mitch was very professional and once I called he was at my location within an hour, which was such a relief given 5 other plumbers told me they couldnt make it out until next week. He fixed my bathtub faucet that would not stop running in such a timely fashion despite having to leave to purchase a part and come back to finish the job. I highly recommend this business!!

Wally was very professional and did great work! Highly recommend!

Joe and his assistant arrived earlier than scheduled. The problems turned out to be greater than I had described. In addition to two known leaks, they found a fatal problem with the garbage disposal. They worked quickly and had all of the necessary parts, including a new disposal unit on the truck. Clean up was thorough, and the price was fair. I'll be calling again for a shower repair in my guest bath.

Edward did a great job while also being friendly. His knowledge and experience really showed in his ability to get the job done quickly and correctly.

Citybase plumbing is very professional and courteous Great Job Thank you

Best plumbing experience I've ever had. Highly recommend BG Plumbing for any plumbing needs you may have.

Super fast, polite and friendly! Fixed my water heater on very short notice on a Sunday.

Very friendly , one time , and no complaints at all. Fernando took care of us !

Marc Rios installed a dual media water softener for my family in March 2020. The job was completed quickly and cleanly. He is very knowledgeable on the subject and I know I received the best unit for the money. I would recommend him to anyone. Thank you!

We have used Big City Plumbing many times. They are always friendly and professional. Our sewer line backed up. Horrible! I called Big City at 6:46 am and left message on machine. To my surprise I received a call back at 7:05 am. The woman that called was very understanding and said they would check their schedule, but would have someone out same day and she would call me back with time, etc. She called back at 1032 am and told me Joey would be at my house within 3 hours. She asked me the standard COVID questions and assured me everyone would wear a mask and would abide by COVID protocols. I really like the fact that Big City sends a text before arrival with a picture and some information on workers. Joey and Louis arrived on time and both were professional, yet friendly. They checked the problem, gave me a price and my options and got the job done. Masks were worn at all times. They are a good representation of Big City. I want to thank Big City again for prompt action. I know with the recent freeze, they must have been very busy, but made the time to help a previous customer. And because you never know about plumbing, I’m sure a future customer.

Joe was very professional. He explained the problem and provided options to fix it. Within 24 hours, my problem was resolved. Thanks Joe!

I would definitely use them again. Very professional and knowledgeable. Job was completed in a timely manner. I am extremely satisfied with the over all experience. Highly recommend them for all your pumbing needs.

Quick and professional everytime!