Stacey Isenberg

5 months ago

I used Big City Plumbing to find a plumbing leak at my home. Joey was the lead on the job and was very professional. Unfortunately, the leak was under my driveway and we had to make a couple of holes to get to it. However, after the repair was complete, the team did an excellent job of cleaning up. I was very happy with the service from Big City Plumbing. The price was reasonable considering the amount of time and effort that it took to isolate and repair the leak. I will definitely call Big City Plumbing for any plumbing issues in the future.

Michael Clay

4 months ago

Cris and Joseph were incredible!!! I had been really disappointed with previous companies but not big city plumbing. They were able to provide an estimate over the phone that was fair and transparent.Cris and Joseph were incredible and really provided an amazing service. Big city plumbing you really need to keep Cris and Joseph around as they are amazing plumbers with great customer service. THANK YOU FOR BEING HONEST AND REASONABLE!!!Michael

Tiffany Frazier

6 months ago

Joey & Joseph were great they came and replaced my PVR valve and told me what things that I didn’t know. They were in time and ensured let me watch them work in the process which was good so that i knew what they are doing. They flushed my water heater and did an inspection and gave me some recommendations and what to do and not do I regards to my plumbing and water softener. Rafaela and Trinity have the best customer service always called and let me know when the techs were coming and always answered my questions and convened during the week and even on the weekends!! Highly recommend!!

Eric Chae

2 months ago

If you want a short review, here it is: these guys saved me almost $10,000.Here’s the long review:My house developed a leak recently and I was hit with a $330 water bill. I called some other plumbers first to diagnose the issue and they told me that I had a leak in the line from the meter to the house. They said that I would have to replace the whole line, which would involve digging up my front walkway and driveway and quoted me almost $10,000 to do so. They tried using high pressure sales tactics to get me to agree to start work immediately, telling me that I was losing $200/day in water alone. That didn’t sound right and, when I did my own meter readings, I calculated it was closer to $13/day. Not good, but not catastrophic either. I could wait a bit longer to get a second opinion.I then called Big City Plumbing. The ladies in the office were super helpful and squeezed me into the schedule that day and kept me up to date throughout the whole process. Cris came out and determined that I did indeed have a leak outside the house. However, he and Travis, the owner, were not 100% sure that the whole line would need to be replaced. Travis insisted that they come out again to locate where the water enters the house and install an isolation valve to confirm that this was the issue.Luis and Timothy came out a few days later and, when they found the tie in after several hours of digging, they discovered that there was a loose coupling at the tie in. They then installed the isolation valve, which fixed the loose coupling in the process. It turned out that this was actually the source of the leak and installing the valve fixed the issue. In the end, I was extremely happy that I only had to pay about 6 hours worth of labor and not $10,000 to the other company!I really appreciate the thoroughness, honesty, and professionalism of this company. They are very methodical and really seem to want to do the job correctly instead of trying to sell me unnecessarily invasive services. Replacing the entire water line would have fixed the issue, but they recognized that this was overkill and found a much cheaper and cleaner solution instead.In a world where it’s really difficult to find tradesmen who have any attention to detail or desire to do the job correctly, Big City Plumbing is an exception and they are a credit to their profession. I hope that some of their own plumbers will one day venture out on their own and start their own companies so that they can spread the same business philosophy.

Natalie Martinez

a month ago

A big thank you to Big City Plumbing for doing a great job. My husband & I highly recommend them. And thanks to Luis & Joseph for taking their time to see the job was done right. Because of them I will recommend Big City Plumbing to our friends & neighbors. And to Raffiella who makes things run smoothly and dispatches the right people for the right job.

Beto Buendia

6 months ago

Cris and James did an excellent job at my house. Both were very kind and respectful and they made my job look really simple. If this is the type of journeymen that Big City Plumbing is putting out, I will be a customer for life! I am extremely pleased with the honesty and professionalism they both displayed! Thank you!

Melisa Day

2 weeks ago

This company helps me manage over 300 properties in my portfolio. They are definitely my go-to vendor and their problem solving skills are the best! I could do not. There has yet to be a time where they couldn't solve issues for us. If you are looking for a good plumber it's definitely them and I highly recommend.

Susan DeLeon

3 months ago

Thank You to Gerald for helping me fix my plumbing issue! He was on time, courteous, professional, explained every process that was going to be done, and answered all of my questions! His skills and tenacity ensured that everything was properly functioning! I will definitely use Big City Plumbing in the future and highly recommend them to everyone.

Lori Reynolds

2 months ago

Gerald and Jarvis were great!! Very friendly and professional! Took care of my plumbing issue and made sure all was in good working order before wrapping up. Highly recommend Big City! I'm planning on using their water softener services next

Becky Smith

5 months ago

We had an issue with our bathroom shower drain. We called Big City and the receptionist was very nice and worked to get us scheduled that same day. Cris and James came out. They were very professional and got the problem solved, corrected and got us all fixed up. It was a great experience and it's why Big City is our plumber of choice.

Christine Puckett

3 years ago

Reasonable prices, This has been a tough year for us plumbing wise! I’ve had to enlist the services of Big City several times for some major plumbing issues each time they have been prompt to help us and their work is very professional. Each time they’ve come out when they promised and finished when they promised. My Plumbing Co for life! Charlie & Louis were great!

James Worsham

2 months ago

Big City recently completed a service for us. They serviced and flushed the Stiebel-Elton tankless hot water system they installed for us several years ago and replaced a leaking 1”ball valve in our water well pump house. Gerald and Tim, who made the call, we’re very professional, courteous and efficient.

Pamela Walker Aranda

4 months ago

Company and its employees have heart. They worked with me when I needed to have expensive work done in my home, great customer service with the girls in the office and my plumber, Gerald did an awesome job. Thank you for all your help, Rafaela & Gerald!

Natalia Arandia

a year ago

This is the third time they have come to help and I couldn’t be happier. They came to repair a water heater but we went for a new one, second time our toilet gave out and they got and installed a new one, this time was the garbage disposal. I’m happy to say they are very professional, timely, affordable, and so knowledgeable about their trade. I also appreciate they are very respectful, honest, and transparent about their work. And I love that they teach a younger generation of plumbers. After dealing with other companies they by far exceeded my expectations and now they are my go to. Thanks to Paul and James for coming by today ?!

Sandra Hasbach

6 months ago

BIG shoutout to Gerald and Craig for helping me fix my plumbing issue! These gentleman were on time, courteous, professional, explained every process that was going to be done, and answered all of my questions!I also want to thank Rafaela, Trinity, and Patricia for answering all of my questions over the phone, being patient, understanding, and scheduling me at a time that fit my needs. These wonderful ladies also called to let me know when Gerald and Craig were on their way.This is an honest company that takes value in their work and has reasonable prices. They will even text you a picture of the plumber that will be appearing at your house (super cool feature)!

Allison

7 months ago

Cris and team did a great job on replacing by kitchen faucet and some toilet repairs. From the office staff in booking the appointment to Cris being on time and performing the work in a timely manner, all went well and we are happy. Will definitely call them again.

Shirley Bartels

9 months ago

Yesterday was the second visit from Big City Plumbing with Joey and James doing t he work. They finished a repair to the disposal and checked that the new dishwasher installation last Friday was not leaking. Then they installed my long awaited refrigerator. They did such a good job and made it ready to receive my items to be cold or frozen again. It was so great working with this company and I will be contacting them again. Thanks to all of you! Shirley Bartels at The Towers

Kay Bee

8 months ago

Called in for a quote and it was actually honored when the tech arrived. No pressure to upsell services or products, which was appreciated. Signed up for a service plan and actually saved a few dollars in the end.Got my 14 yr old water heater replaced and Joey did a great job. Arrived early, was quiet, efficient and cleaned up after himself. He took the time to explain properly operating it and assured us the unit was properly sealed for CO2 leaks and how to check for future reference.Both ladies I spoke to over the phone also answered my many questions and without attitude or sounding bothered. They both were very helpful and encouraged me to call back if I had more inquires. Great customer service both in-house and with the plumber (Joey) out in the field.Wouldn't hesitate to call Big City Plumbing for future plumbing issues.

Paul B

7 months ago

Called Big City Plumbing on a recommendation and from the initial contact with dispatch, to the arrival of the plumber (Chris), everyone was friendly, courteous and professional. Everything was explained including charges. Highly recommended.

Chanee Teriipaia-Molett

9 months ago

I was looking for a second opinion because the first plumber we used was not the best. From day one Rafaela let me vent and reassured me every step of the way until the technicians could get out to the house that they would be able to help me. She gave me an estimate of what I needed to be done, which made me feel more comfortable because the previous plumber charged us $1,100. But the estimation from this company was only a quarter of that price. Even after a mishap from the Air mitigation time from another company Rafaela was able to dispatch a team to the house to do a quick valve replacement. The team that came out to do the valve replacement was Gerald and Craig. Mind you, I just had foot surgery and was mentally drained when they got to the house. Gerald and Craig were very understanding of the frustration I had and eased my mind. They basically made me feel like I had nothing to worry about and that it would be fixed. They did the job so quickly, and we were able to turn the water back on. I am so grateful for that team because if they did not come out, we would not have been able to shower. The team that came out to run a camera in my pipes to give my insurance an estimation was Luis and Timothy. These two were troopers. I had scheduled the home warranty team, the insurance claim adjuster, and Big City Plumbing at the same time. Luis and Tim were very thorough, upfront, straightforward, forward, and exhausted all means to camera my pipes. I thank god for this company that was able to help my family and me to figure out all these plumbing issues we have. If you are looking for a company that is really out to take care of you, you have found it here with Big City Plumbing. They offer a military discount and even a Client care plan. Thank you again to Rafaela for answering all my calls and questions. Thank you, Gerald and Craig, for coming to fix my valve and helping reassuring that I had nothing to stress about. Huge thank you to Luis and Timothy for being troopers today and exhausting all means to help me camera my pipes to find the root of my root problems. I highly recommend this company and will continue to use them.

Doyle Smith

3 months ago

Chris and Joseph did a great job on my water heater installation. Prompt and courteous service.

Kathleen Marshall

a year ago

Cris and James replaced our toilet. They were very professional and explained everything as they did it. They were very efficient and a pleasure to have do work in our house. We have used Big City Plumbing for 7 years and they have always come in a timely fashion and done a wonderful job. In January we had Joey and Joseph out as our outside faucet was leaking. They replaced the bad stuff and now it is as goo as new. I would have written how great they were but I couldn’t get on Google. Now I can give them a shout out at how we appreciated how quickly they came and how expertly they took care of the problem. Thank you Big Ciy Plumbing.

Mark Gutierrez

a year ago

Very pleased with using Big City Plumbing, from initial contact with Rafaela through payment. Luis and Tim showed up promptly and immediately got to work to fix the issue, explaining everything to me along the way. They were very clear with pricing and made sure i was ok with their recommendations without pressuring me for the sale. I felt very confident with the work they completed.Rafaela was very pleasant to deal with. She quickly determined the severity of my problem and got service routed to me asap.I would recommend Big City.

Marlee Sanderson

a year ago

Cannot recommend Big City Plumbing enough! Luis and James were so helpful the past few weeks. Initially, we had them run gas to our fireplace so we could enjoy a warm fire this winter. A few days later our hot water heater went out and they were prompt to come fix it. Rafaela and Angel were always quick to answer our phone calls and get us on the schedule. Thanks so much for your help!

Maurissa Davis

8 months ago

I called BlueFrog first bc I just had them put in a new AC and was a “member.” BlueFrog plumber came out, looked at the pipe that needed to be removed & capped. And quoted me over $800. I verified that the 10 minute job of disconnecting 2 pipes and capping 1 was $800. He said yes. Another company had quoted me $275-$325.I called Big City after a recommendation of a former employee of theirs (bf of the liquor store clerk - long chain story). The guy came out said it will be $200-$300 based on how it goes, no more than $300. Took them 10 minutes. Charged me only $200!! Offered to re-light all pilots. Definitely would use Big City again!!

JULIANNE BROWNE

9 months ago

I forgot that I had placed a necklace with a diamond in a small container with Bobby pins that was on the shelf in the bathroom. Tim and his partner installed new faucets. They left the room without cleaning up the sink and floor area after themselves. When I remembered the necklace the next day, it was gone. I looked everywhere for several months and it never was found. Also, one faucet drain diverter did not work after installation. Gerald and James returned and corrected this without a separate charge. Previously. I had received good work from this company from other plumbers.

Leah Hunt

9 months ago

This is the third time Big City has come out to the house. Joey, Cris, and Travis, respectfully, have done a great job each time, and the cost was extremely reasonable!! They all arrived on time or earlier, were very informative and patient in explaining the process and all needed repairs. I have already recommended Big City to my friends and family!!

Pamela Lindenberg

8 months ago

This is by far the best plumbing company I have used!! They are prompt, professional, and thorough. They were able to answer any questions I had. Reasonable prices made it possible for me to get a low water pressure situation fixed. Great customer service. Thanks a bunch.

cynthia Gdalman

a year ago

Chris and James did a great job fixing our disposal and adjusting our shower head too. Both men were very friendly and professional. Chris answered all our questions and repaired our disposal quickly and efficiently. We thought we’d need to replace our shower head, because of low water pressure, but they adjusted the settings, and it works like a charm. Prices were very fair. I highly recommend Big City Plumbing!

David Keller

a year ago

I was very impressed with Timothy and Joe. They were very polite, clean and explained every detail of the job. Our laundry room drain is now clog free and running great. The price was fair and half the price of an other company we used before. I would recommend Big City Plumbing to all my friends and family. Thank you Travis and team.

Sylvia Emmons

a year ago

Had a great experience with Big City Plumbing from scheduling to job completion. Joey and Tim could not have been more personable and accommodating. They were professional and engaging and I had a great deal of confidence in their knowledge and skills. I needed a particular part and Joey sent Tim to look for it while he continued to work at the house. This saved time which saved me money and I so appreciate them doing this. I highly recommend Big City Plumbing. Ask for Joey and Tim!

ramon gonzales

2 years ago

I discovered water gushing out of the weep holes in my house's exterior wall. There was a burst pipe somewhere . After 5 days (due to snow storm & frigid weather) of turning my water off at the main & turning it on for showers & drinking water, Big City showed up. Cameron & Joey were professional as they troubleshot and worked to save me $. I highly recommend Big City.

Dominic

2 years ago

Big City Plumbing is awesome! They've been great customers for several years where I work and have always been easy to work with. I had the pleasure of being their customer today.Like most people in our area, I had a pipe burst with the winter storm and was without water. I reached out to Big City Plumbing and they got us taken care of as fast as they could. Understanding that they're busier than ever and they're trying to take care of everyone, I was so happy to see them as quick as we did. We were fortunate enough to have our leak not damage the main part of the house but rather a small corner of the garage. It was almost impossible to repair the broken pipe so they replaced the line coming into the house with a new line and added an easy access shut off valve right by the garage.Both Homer and Travis were professional, respectful, and easy to work with. With as much work as I'm sure they're having to do, I was impressed with how relaxed and professional they were about things. I can't say enough about how great everyone was during this fiasco. They got our water on and made sure that the new pipes were well insulated so that we shouldn't have this problem again.Big City Plumbing is a fantastic company, with great people from top to bottom. You can tell that they genuinely care about their work, their team, and their community. Thank you all so much for the work you did and the work you are doing to help our community.

Crystal Goudeau

a year ago

Gerald and his assistant Joseph were extremely helpful, quick and professional diagnosing our leaking water heater and changing out our shower steam unit. They installed a water pressure regulator for us and then were able to come back out and replace our water heater. They answered all of our questions and were very efficient. Rafaela answered the phone every time I called and worked hard to organize everything and take care of us. I will definitely join the preferred customer program and they are my “go to” plumbing company from now on!

Marilynn Glasscock

4 months ago

They were prompt and very professional. Took care of the burst pipe in less than an hour and re-wrapped everything. I highly recommend them!

erik guenin

a year ago

Chris and James were completely professional. They were kind enough to take the time to explain what they were going to do and then showed me the Great results. I even got a compliment on my Star Wars posters. On time, friendly and reliable service. I will recommend Big City to family and friends.

R.J. Sanchez

a year ago

This company is amazing! We have an older house and had been having plumbing back up issues on and off for a year. This time we did everything we possibly could and could not unclog it so had to call a professional. We called several different places and between outrageous prices and no shows we could not find a plumber to come out and help! Thankfully a friend recommended Big City Plumbing! From the moment we called the lady, Rafaela who answered was so professional, friendly and genuinely concerned with helping us asap! (we didn't have restroom access for 4 days at this point) She gave us prices up front and they were VERY REASONABLE and VERY AFFORDABLE compared to other places we called! We called late in the day so they had someone go over the next day asap. The technician was thorough, professional and took his time assessing the issue and explaining what he was doing. After he checked everything he determined the issue was past our property line and had to do with the city lines. To help us even more, he went and marked the road where the issue was so that when SAWS came they could locate the issue. The tech had a written statement put together for us that stated everything Big City Plumbing did and that it determined the issue needed to be fixed by the city. They told us to call SAWS and to print the statement out and put it on our front door for SAWS. The city came the next day and with the detailed report provided by BCP they acknowledged they were at fault and immediately fixed the issue that day! BCP made this unfortunate experience so much easier! They care about their customers and I HIGHLY recommend them!! Although I hope I never have any issues again I can say if I ever do they will be the first ones I call!! Thank you again BCP for your great service!

Elaine Vornsand

2 years ago

Joey and Travis came out to investigate two leaking showers and a broken faucet. They were very upfront with me about trying to repair vs replace and the costs associated with both. They were able to repair two of the issues and replace one part. They were so friendly and I really appreciated their help in making cost effective repairs. This is our third time using Big City Plumbing and we’ve been so pleased with them every time. They are quick to schedule appointments and are very easy to work with.

Jonathan Penney

a year ago

We've called Big City multiple times over the years to fix leaks, and each time they've been awesome - they've arrived in a timely manner and have been very professional and knowledgeable.In our latest experience, we had some work done by a different plumber that failed repeatedly to properly install a fitting underground to fix a leak and wasted tons of money and time with them. After that frustrating experience, we opted to call Big City to try and fix their mess. They came out and put a proper installation on our pipe and gave us a great warranty on their work. When we discovered that there was a new tiny leak with their repair, they quickly came out and fixed it again and did not charge for the 2nd fix and gave us a brand new warranty on the 2nd repair, without any hassle.I'll never call anyone but Big City again, they're fantastic to work with. Shoutout to Cris and Luiz for the excellent service!

Jonathan Pennington

2 years ago

Big City Plumbing was very responsive, timely, and reasonably priced. They installed a new gas line and connection for an oven and also moved my gas water heater to the outside of my house. Big shout out to Charlie and his team for being very professional when confronted by a neighbor regarding the work they were doing, and communicating with my wife and I. I'll definitely use them again!

Kerry Macaitis

a year ago

2 AM the water alarm went off near the water heater. It wasn't the heater itself, but the expansion tank was leaking. I called Big City Plumbing right at 8 AM and was told it would be the next afternoon. Oh Lord, I had already dumped out 3 buckets of water. A few minutes later they called back that since the expansion tank only takes about an hour, they could squeeze me in. THANK YOU. It was around 10:30 when Gerald texted that he was on his way. True, it didn't take too long to replace the expansion tank; however, the tank leaked because our water pressure was too high. We had a pressure regulator installed years ago at the water softener. That is now out of code. Gerald and his partner worked another 2 hours removing the old pressure regulator and digging up the ground to install another one by the water meter.THANK YOU so much. Not sure I could have stood hours more of dripping noise and dumping the 1.5 gal bucket every two hours.I WOULD HIGHLY RECOMMEND BIG CITY PLUMBING.

David Smith

2 years ago

Big City Plumbing came out and found a broken water line between the city meter and my house. They systematically eliminated parts of the system being the cause and dug outside to locate where the line came into the house. They found it where we did not suspected it would be. We haven't repaired the leak yet but they were very courteous and did what needed to be done to find the problem. They kept us apprised of the cost and sent an estimate to complete the repairs promptly. Yes, we highly recommend them and would use them again.

Karla 210

a year ago

Definitely recommend! My landlord called them on a Saturday because their plumbers were off weekends. This was Labor Day weekend mind you. My restroom and tub was clogged. I got called from them with a confirmation telling me their service expert Chris was on their way, I even got a text with a picture, I found that really great! Chris came mask on, long story short, he fell into problems where they would end up coming the next day. After trying 4 different tries, it finally became unclogged. Super glad my landlord called them, he even took pictures and found out there were roots that were growing in the drains and some paper got stuck in it. Will be getting that problem resolved soon. I am really happy my landlord called them and I am happy Chris did not give up on us so that it wouldn't have to be a two day job instead of one. Thank you Chris and Big City Plumbing for your excellent services, especially on a holiday weekend!

Shane Kuchle

a year ago

Big City Plumbing is amazing. Diagnose your problem fix and leave. Chris is extremely knowledgeable. In the past he has fixed things other people could not. Very glad to have there yearly subscription service for a 10 percent discount every time they have boots on ground.

Erin C.

2 years ago

The great customer service and friendly, professional technicians have made Big City Plumbing my go-to for any plumbing issues. Cris helped me fix a few small issues after moving into my new house, and Joey recently installed a drain pan under my water heater and discovered a pipe that needs to be replaced. He walked me through why the pipe needed to be replaced, how the process would go and how much it would cost from start to finish. The office staff are phenomenal too (Rafaela is a delight). Highly recommend!

Alexander Michaels

2 years ago

Chris and Camden arrived at my Mom's house and did a phenomenal job of installing our new water heater. They took me step by step on what they were going to do and also what they did after the job was done. They were clean and tidy with their work space and left it looking great. The job came in under budget compared to other companies that would have gouged my Mom and at this current time with everything going on it was greatly appreciated. Thanks a bunch, everyone at Big City Plumbing and we will most definitely be calling you guys back with any other jobs that we might need in the future. You gained a very satisfied customer!!

Brandon Chenault

a year ago

I have used Big City for multiple concerns in my house, and have never received less than excellent service. From the office staff always making effort to expedite requests for service in a professional and friendly way, to the extremely busy techs, who deliver excellent work and solid advice, never feeling rushed to finish the job and move on. Equally important is, I’ve never been disappointed and genuinely pleased at the fair pricing.They have earned a customer for life!I recommend them every chance I get!

My Le

2 years ago

Big City Plumbing was very accommodating to my busy schedule to fix a water heater leak I had and they kept in communication with me. Chris and Travis came out, very professional and very efficient. Changed out my expansion tank in a jiffy and even cleaned up all the water from the leak for me as well. Will definitely be asking for these guys again for any future issues.

Dhiira Devi

7 months ago

The crews from this company cut off the L-joint where a leak occurred, capped it, and then tried to extort $1200 from me to find the pipe they cut. These guys always seem to start out so good (I had used them before) and then they just get greedy. SAD.

Lisa Gregory

4 years ago

After interviewing some of San Antonio's top Plumbing Companies, Big City Plumbing far surpassed any of them on Service, Professionalism and most of all HONESTY! They also found and shared with me other issues that may cause problems in the future that had nothing to do with my current issue. Very nice and did a great job at a fair price while other Plumbing companies were outrageous in price for the job. Travis the owner came out along with Tye and Toby and were amazing! Customer for life!

Eleanor Cozart

2 years ago

Big City Plumbing is awesome. Working with Patricia at the office to schedule the repair she was great giving us updates about when they thought they would make it to our house after the deep freeze of February 2021. The plumbers led by Charlie called the night before to tell us we were on the schedule for the next morning. Texted us when they were on the way, they came when they said they would be there, explained our choices and options. Fixed the initial problem, then checked every faucet, toilet, shower/bath, all outside faucets, and the outdoor shower, where they found another problem, before they left. The bill was very reasonable, no flat prices that end up charging you a lot of money for something that takes them 15 minutes. Explained what to do next time to protect the one area that failed.his is the third time we have used Big City Plumbing in the last 5 years. First they replace all of our outside water lines, which did not freeze! Then then fixed a minor pin hole in a old copper water line. This time they replaced all of the copper piping that was installed by a plumber used by our general contractor during the remodel that froze and split during the freeze. Thank you so much we enjoy working with Travis' team and Big City Plumbing.

Luis Gutierrez

11 months ago

Chris and his apprentice were completely dedicated to perform repair extremely professional ran into a lot of obstacles but pursued to finish task. Great looking repair. 100%satisfied customer.

Denise Granado

a year ago

I would first like to thank Raphaella who took my call and was very helpful getting me an appointment the same week! The day of my appointment I received a text notification with a picture from Homer letting me know they were on their way. Homer & John showed up within the hour of the text and ready to work on my leaking shower faucet. They replaced the part and voila my faucet was no longer leaking. I greatly appreciate their responsiveness to my issue and their professionalism. Also, the price of the repair was not outrageous. I will definitely us Big City Plumbing again! - DG

Kitara Hazen

2 years ago

We received friendly help replacing our water pressure reducing valve outside our home to increase the low pressure in the household. Joey and Travis also showed us that our water softener needed to be replaced because it had stopped working and was causing some of the water flow issues. All the repairs were less expensive than other estimates we had received from multiple companies and were completed relatively fast. We are very happy with the service we received.

Karena S

a year ago

Big City Plumbing was truly a blessing in disguise! We got at least 6 quotes from various agencies but they were the only ones to do a thorough investigation and find all the leaks and even fix what another company repaired. They are the most affordable and Joey and his team were a pleasure to work with!

quincy Jones

a year ago

Joey and his assistant were on time and once I confirmed the items that needed repair they walked me through what they were going to do, explained the steps needed for each repair. Gave me options before hand in the event they were going to encounter an issue with replacing some of the pipeing in need of repair. Even walked me through the repair needed for the bathroom faceut repair. Once they were done, they left the areas clean. Very pleased and happy to recommend as well use again if needed.

Bob W

2 years ago

Had an active leak into my garage over 4th of July weekend. Not wanting to shut the house water off for the entire weekend, I called Big City. They sent someone out within the hour got the job done. The plumber was very professional, knowledgeable and friendly. They do not work on commissions so no attempt to upcharge. Rates are very reasonable. Highly recommend Big City Plumbing for your plumbing needs.

Mary Jane & Rudy Guzman

2 years ago

After 40 yrs with the same plumber, we decided to give Big City Plumbing a try. We were experiencing problems with our sewer so they came and fixed the problem. In their search for the cause, it was determined that a new sewer line was needed. Based on the charge for this service, which was approximately $500 less than what our longtime plumber had quoted us, we obtained an estimate from Big City Plumbing for the replacement of the sewer line. Their estimate was A LOT less than what our plumber had quoted us so we gave them our business. Charlie, Pete and Luis were very professional and friendly and not to mention the efficiency of the office staff in keeping us updated and informed. Since we mentioned that we previously bad experiences with contractors for work done to our home, we were being cautious. The company owner, Travis, came out personally to speak to us which said a lot about their integrity. We HIGHLY RECOMMEND Big City Plumbing.

MJ HOOSIER

2 years ago

We have used Big City Plumbing many times. They are always friendly and professional. Our sewer line backed up. Horrible! I called Big City at 6:46 am and left message on machine. To my surprise I received a call back at 7:05 am. The woman that called was very understanding and said they would check their schedule, but would have someone out same day and she would call me back with time, etc. She called back at 1032 am and told me Joey would be at my house within 3 hours. She asked me the standard COVID questions and assured me everyone would wear a mask and would abide by COVID protocols. I really like the fact that Big City sends a text before arrival with a picture and some information on workers. Joey and Louis arrived on time and both were professional, yet friendly. They checked the problem, gave me a price and my options and got the job done. Masks were worn at all times. They are a good representation of Big City. I want to thank Big City again for prompt action. I know with the recent freeze, they must have been very busy, but made the time to help a previous customer. And because you never know about plumbing, I’m sure a future customer.

Maria Hernandez

2 years ago

After being canceled by other plumbing companies, I called Big City Plumbing and they did not disappoint. Chris and Camden showed up with friendly, honest and very knowledgeable service. They repaired all the leaks from the winter storm and the price of repairs was very affordable. I highly recommend Chris and Camden for all your plumbing needs.

Robert Martinez

2 years ago

I've had two separate plumbing issues that needed to get repaired right away and Big City Plumbing was able to get technicians Peter and James out right away. They did a great job and were very thorough in explaining what was needed and what they did when they finished the repairs. Very professional and courteous. Definitely recommend Big City Plumbing!!

Michell Callender

a year ago

First of all the team came early. My appointment wasn't till Tuesday. I made the call Thursday and the showed up Friday. They were almost done with the job at 4:30 but realized the new water heater was faulty. They still drove out to a supply warehouse and brought back another one. Which I am not sure anyone else would have done at that time on a Friday evening. They made me feel like I mattered. A CUT ABOVE, RELIABLE, PROFFESSIONAL, RESPONSIBLE & AMAZING!!! They do not disappoint.

Sherry P

2 years ago

Big City plumbing is excellent. They are professional and prompt. I have always gotten a call from one of the office workers to let me know someone was on the way. Today they installed a water heater and made sure everything was up to code. They have also done work for us on a leaking pipe under the asphalt in the driveway and they gave us the most reasonable estimate of any other plumbing service. Charlie is great, very personable and polite. We will continue to use them for all of our plumbing needs!

Susan McCloud

a year ago

By far the best plumbing company I have ever used in San Antonio. They were punctual, responsive, Customer centric and communication was fantastic. I also respect how this company has strong team values ( if you follow them on facebook you will see this). They will continue to get all of my business and I highly recommend them.

Loraine Rowe

a year ago

Posting for my 89 yr old Grandmother. Her kitchen sink was very clogged and she was unable to use the sink. Big City Plumbing came to her rescue. Travis and James arrived in a timely manner, we professional, and did a wonderful job in getting the drain cleared of any debris and got her sink working again. Thank you Travis and James for going above and beyond to get my grandma sink working again. She was very pleased with the service, they were also affordable and she would definitely call them again for any plumbing needs.

Raymond Bixby

2 years ago

I am extremely satisfied with Big City Plumbing of San Antonio, Texas. This is the second job I requested from them. I called the dispatcher on a Friday afternoon and was given a morning appointment for the following Monday. This was NOT an emergency. The plumber was punctual, clean, and courteous. He replaced a leaky outside faucet, fixed a leaky shower and diverter, repairing the antiquated fixtures. The charges were reasonable.

Becky Nelson

3 years ago

Big City Plumbing consistently provides high quality, fair prices & timely work by licensed professional plumbers. Travis & his team @ Big City Plumbing have been our go-to plumbers for years. They never disappoint & continue to find ways to take care of their customers quickly & safely. Super impressed with their new system that includes a picture of your plumber & intro before they arrive - thanks Big City Plumbing!! You’ve got customers for life with us!

Zachary Bennett

5 years ago

Everything about our service from Big City Plumbing was great. Dispatcher gave me a time and they were there on the dot. Our plumber Homer was professional and courteous. He gave me a quote and despite complications and having to work over an hour more than estimated he still stuck to the quoted price. They also came highly recommended by my entire family and they have definitely earned another customer.

Angela Love

2 years ago

Cris and Luis were perfect gentleman, they came to repair my shower leak that had made my shower ceiling cave in. They were so professional and kept masks on the whole time. The boss Travis has worked with my boss in the past and I got the referral from my boss and I loved the service they provided. Super sweet guys and explained the process and let me know what the charges were going to be ahead of time. If I have any plumbing problems in the future I will definitely be using them again!

Tyler Hayden

2 years ago

Peter and Travis were excellent! They communicated clearly what the options would be to fix a leaking shower faucet. Their prices are competitive, and the customer service that these gentlemen provided was refreshing. Will definitely call Big City Plumbing for future work, if needed.

Rachael Camp

2 years ago

Travis and his team (from scheduling to diagnosis and repairs to billing) have always been top-notch. I've been referring clients to them for years and have never been disappointed. Homer and James came out last night on an emergency call, and they were patient, professional, and focused on resolving the problem. Thanks to all who make working with Big City Plumbing a pleasure!

Johnathan Yasinski

a year ago

I had a couple of plumbers from big city take a look at my plumbing today and install a new toilet. I had been having some problems with water pressure in the house. After their inspection it turned out not to be an issue (the problem seemed to have disappeared). Then they went to install the toilet. Both of my plumbers were exceptionally friendly and quick and the price for the services provided were very reasonable. They also were able to see me much earlier than I had anticipated. I look forward to using them for any additional plumbing needs in the future.

Gill Smith

4 years ago

Needed service on an electric water heater. I've used Big City Plumbing several times in the past, and they're always done a great job at a very fair price. Today was no different. Charlie did a Fantastic job, came within an hour of my call, and the cost was much less than I was expecting. I'll always use them in the future for my plumbing needs.

Alex Neely

5 months ago

Great service every time at my residence. I've used Big City for emergency services and scheduled maintenance. Always impressed!

Stephanie Weissman

2 years ago

Joey and Travis removed my leaking water softener, Hauled it away and are replacing it in a few days. They are great guys. I have used Big City in the past, always come as quickly as possible. Really good service. I recommend them to everyone!

Brenda Wallace

8 months ago

We had a water leak out by our water meter. They were great and had it fixed in no time. Great service and the office called with updates on their arrival. Great job ?.

Cynthia Zunker

2 years ago

Big City Plumbing replaced my outside faucets this date. Joey and Travis were great as one faucet was in the brick wall being a little more delicate to replace. I am so pleased with them that I am having more needed maintenance plumbing work done as soon as they can schedule it after winter storm crisis calls are completed.

Caroline Lima-Benusa

3 years ago

I've used Big City Plumbing three times already and they are the best. Very professional, knowledgeable and you can tell they have your best interest in mind. Recently my home warranty sent their own plumber to check the water backing up in my shower. The other plumbing company told me there was a crack in the pipe due to roots damage and it would cost me $6500 to be fixed, which wouldn't be covered by the home warranty. So, I wanted to hear a second opinion from a company I trust, I called Big City Plumbing and they ran a camera through my pipes and no crack was found. What a relief! They are for sure my go to plumbers and I highly recommend them to anyone.

Theresa M

a year ago

Fast & polite. I needed a shower cartridge replaced. I really tried to do it myself but the house is 40 yrs old. Took Gerald a few good yanks but he got it out. Very personable guys. I would use them again and I would recommend to family & friends.

Karen Nash

3 years ago

I have just this year began using Big City plumbing at my main residence. I was so impressed with Homer and his communication skills, level of skill and punctuality and respectfulness to my concerns, I have asked him to now work on my rental house. I trust that he will be honest with me as to what needs to be done and what can wait. He never pressures me to afford more work than I am able. He answers my important questions along with my silly questions and doesn't make me feel awkward. This is very important to me since I deal with contractor services often. I believe their pricing is right in the market. Plumbing is not cheap and I cannot do it myself so I must trust and hire someone. Big City is the plumbing service for me and I am thankful to have someone I am not unhappy to call on.

Matt Oesterling

2 years ago

Great service! Worked with another company through my insurance and called Big City for another opinion. Fit me in the next day, took less than 5 minutes to find the problem that was way different than I was told from the insurance plumbers. They fixed it quickly and saved me a lot of money. Definitely will work with them again!

Robert Tavera

a year ago

The plumbers were professional and on time. The old water heater was removed and a new one was placed. The installation included bringing everything up to code. The quoted price was the price charged. The plumbers were friendly and answered all my questions. I would use them again for my plumbing needs.

Laine Houston

3 years ago

I have used Big City for years. I also own an air conditioning company here in town and recommend them to my customers. They have never once let me down. Most recently we had Charlie come out... he was very knowledgeable and fast at work. Thanks to Travis, Charlie and the whole Big City crew. Keep up the great work.

John Kimes

3 years ago

I had Big City out in January when I accidentally destroyed my water main. They showed up when they said, I got a text prior to them coming and they fixed the issue quickly and improved the piping/shut off vs what was originally there. And the cost was very fair. Fast forward a month, and water is flowing out of my shut off box again... First thought is one of the new connections must have failed. Called Big City again, and they were out within 8 hours. Took a look and this time, it was on the City's side, so they called SAWS for me, shook hands and they were on their way. No charge for the service call because it POSSIBLY could have been the prior repair. These guys are serious about customer service. To all the people who think you can't find honest, reliable service folks, call Big City Plumbing.

Hector Martinez

2 years ago

Big City plumbing. Can't say enough positive things here. Got an estimate from another company!!! OMG. Sky high!! Called Big City!! What a difference! Receptionist Rafaela kept me posted on arrival times and delays. Very professional. Peter and James came out to do the work. Friendly and jovial the whole time. They did the work so expertly! All the parts they bought they used right in front of me. No waste whatsoever. And they cleaned up what little mess they made. The price?? Priceless!! 3 times less than the other guy. Call em!! They are great.

LaDonna Sutherland

2 years ago

Cannot say enough about Joey at Big City Plumbing. He showed up today expecting to replace my disposal. It took him a while to knock on my door. I went out to see what was going on and he was turning off my water main because I had a major leak that I called the city about yesterday. He told me the leak was on my side not the city’s. He called his boss to see what he wanted him to do. In the mean time, he changed out my disposal. He then went outside to dig up my pipe in the rain and repaired it. I forgot to mention he has a guy training with him. He could have easily said nothing about the water running down the curb but, he did and backed it up by fixing it. Joey you were Awesome! Thank you

Cathy Naiser

3 years ago

I am A Real Estate Agent who has been using Big City Plumbing for about 2 to 3 years now. They are our go to plumbers for big jobs, small jobs and even just questions. They have never let us down. We refer them to our clients and use their services personally as well. They are reliable, reasonable and dependable. Call Them!!!

gjequinto

2 years ago

This team was fantastic! Very responsive and timely. Rafaela was able to coordinate everything seamlessly. Our plumber Cris was friendly, prompt and very professional. All around great experience with top notch customer service. Highly recommend!

Gabriela Uribe

a year ago

I called many plumbing companies.My water heater made noises.One company right of gate after explaining the noises adamantly told me that my water heater is broken and needs to be exchanged....over the phone.Others were super pricy and not very friendly and responsive.Big City Plumbing stood out exceptionally.Angel answered the phone with a smile and was super responsive to my concerns.She not promised but tried to get somebody out.We scheduled an appointment for the following week.To my surprise I got a call back to inform me that somebody actually would be available and asked if it would work for me.Absolutely awesome.I got a text with the plumbers picture and the estimated time of arrival.Great safety measures!!! On time to very delightful and cheery plumbers showed up with face masks and slips for shoes.Chris and Jamie examined my water heater and concluded that it only needs to be flushed.They discovered a few safety issues and fixed it as well.They explained every step and answered all my questions with huuuge smiles!!!!I was distressed and concerned, now I'm feeling safe and confident.Chrie and James are my to-go- to for all future work and issues.They are super affortable , honest,and don't try to sell you up !!!!!Thank you Big City Plumbing for Angel, Jacqueline, Chris and James and your integrity.You make it easy and affordable for our community.Chris and James are professional, knowledgeable, problem- solvers,great listeners, honest , with great attitudes?What's not to like☺

Bryan Vieger

a year ago

We had botha plumming leak and a drainage problem. Paul and the other plumber came on time, quickly diagnosed and repaired both problems. The guys were very professinal, knowledgeable and the price was very reasonable. I highly reccomend Big City Plumbing.

Ashley Stuart

2 years ago

This company is so great! Fast, friendly, and reasonably priced. Joey&Louis were the most professional and kind plumbers. They really helped my Mom out she lives in Windcrest and needed their help right away during the crazy snow of 2021. Thank you so much!! We will refer you to everyone we know!

Sue DeLeon

2 years ago

This is the only company you should choose for your plumbing needs. They go above and beyond to ensure your needs are met to the standard you expect. They will not pressure you into anything you don't need. My recent technician Homer was the absolute best. Assesses the situation, discusses the best solution with you, and then has the work done in a very expeditious manner. Their pricing is way more than reasonable. Would give them more than 5 stars!!

Joy Flamer

2 years ago

Big City Plumbing showed up at my home that needed minor repairs and knocked them out quickly! I am so thankful they were able to help me out so quickly! They did a great job and were really professional and helpful! I will be using them for all my plumbing needs in the future!

Dana Martinez

4 years ago

A week ago, one side of a rental duplex property had a water leak. I had asked some friends I know for names and numbers of plumbers. Got responses, called and no answer. Then I remembered about Big City Plumbing. I knew the wife of the owner and had referred people to them before, but I had never personally used their service. So I called to see if the could come for an estimate. They were booked solid for the day, but they said yes, they would fit me in. I called back 2 hours later and changed my call from an estimate to repair. They said no problem. On a bay they are booked solid. A hour goes by and I get a text from a number I am not familiar with. I open the text, it is a photo of Homer, from Big City Plumbing, he will be the plumber that will be coming to my address and will be there shortly. That is amazing. especially since I have not used this company before, I am now aware of who the plumber is, what he looks like and a time frame. In this day in age, that is above and beyond! Then he shows up, my father explains the situation, voices all his concerns and everything he wants looked at, fixed and checked. Homer does everything my father asked, was very professional, did not talk down to my father nor did he assume my father knew what he meant to say. Homer took his time, did an amazing job. Was so professional. My father was pleased. Today, the other side of the duplex had an emergency. I called Big City Plumbing, they were open today, Audra is so sweet and professional. Sets up an appointment for me and less than an hour later, I get a text message from Big City Plumbing with a picture of Charlie who will arrive shortly! Charlie gets here, fixes the problem, is so nice, professional, patient, courteous and did an impeccable job. I have never had this type of professionalism and courteousness from a company. From the moment you call for assistance till the moment they drive away. We will now only use Big City Plumbing!

Bonnie Scott

6 years ago

I have had two great experiences with this company. They are quick to respond, the prices are extremely reasonable, and the staff and technicians have always been very polite. I recommend them for your plumbing needs. In one instance, they unclogged the drain pipe from my washer, and gave me a 1 year warranty on the work. This weekend, they came to replace my water heater the same day I called them. They are a really good, local company.

David Pulido

a year ago

We had a great experience with these guys. Starting with a run of the mill issue to a major undertaking, they helped make the process easy. Big shout outs to Joey, James, and Rafaela for their professionalism and communication throughout the whole process. Can't recommend this company enough. Thank you so much!

Karyn Valencia

4 months ago

The technician did great work for a great price. This is the only plumber I'll use now.

Paty Garcia

2 years ago

Peter was a God sent. Friendly, Professional, and Truly a Class Act. He and the office team (Liz and Patricia who also were so friendly and customer focused) were able to get us the quote and start the process on the same day as they knew this was a major emergency issue. My friend referred me to your company as she knows the owner and you guys are Top Notch. Can not Thank You enough for jumping on our plumbing issue so quickly and getting our family back to normal. Highly Recommend

Sadallie Cole

9 months ago

Joey & Joseph was phenomenal my wife had nothing but great things to say about this company. Highly recommended! If you have any work needed call this company 1st

Kat Uhstrauphik

2 years ago

They were really quick to respond and sent someone out within an hour. They didn't have time that day to do all the repairs necessary, but they did a quick fix to hold me over the weekend until they could come out and do the full repair. Peter was really nice and professional. And when they were done, he took the time to go over some questions I had about future work that might need to be done.

Carole Tubbesing

2 years ago

I called Big City Plumbing 4.5 years after they installed my water softener. I could not find my receipt and only had a calendar note that they had come to my house. Liz went through their storage and found my receipt and let me know about my 5 year parts and labor warranty. The plumber, Peter, came the next business day and promptly fixed the problem. I could not be more satisfied.

melanie lansing

3 years ago

I've worked in customer service for years and Travis and Charlie were top notch. Very professional and upfront about what should be done to install my salt free water conditioner. They didn't try to sell me on anything outside of what needed to be done. Big City also offered the best pricing over 5 other companies I contacted in San Antonio. I will definitely call them again!

Reys Cruz

3 years ago

I’ve been using Big City Plumbing for quite some time now for all of my plumbing and emergency plumbing services. Kristin is very professional and caters to my busy work and family schedule. When Homer came out to our house to fix a leak near our water heater, he was able to fix it quickly before we had a house full of guests for the weekend. I will be using these guys for many more years to come.

Kristi Kjendalen

3 years ago

The two men that came out were extremely polite, respectful, responsive, informative and professional. Not only did they show up on time and inform me on all aspects as they went but took into consideration the nature of the job and cost to me. That was so appreciated and is rare these days. If you are in need of some plumbing work I highly recommend Big City Plumbing.

Robert Sawtelle

2 years ago

2nd time using big city plumbing, recommend originally from a friend. I had a mushy wall in the bathroom and wet spots all over the house. I was very concerned it was multiple issue, Homer came out and was able to discover the issue fairly quickly that it all stemmed from the shower leaking on inside of the wall. He replaced the shower head and cartridge and installed a new toilet for me. These plumbers and big city plumbing are working their tails off to take care of their customers, Homer came out at 6pm with a smile under his mask (i could see through it) and was super helpful and gave me a full run down of costs and fees. Nothing hidden no extra charges in the end, highly recommend this company for any plumbing issues!!!

Ken Thieme

2 years ago

I noticed a gas smell under house and called Big City. They came out within 2 hrs of the call. They found the gas leak and fixed it that day. This is the second time I've used them. The first time I had a leak in the bathroom and I had multiple plumbers give me estimates. Big City was by-far the best estimate. Bottom line they do good work for a reasonable wage and I trust them. They are the first ones I call whenever I have a plumbing issue.

Lee Bartlett

6 years ago

Big City Plumbing is the only number listed in my i-Phone contact list under 'Plumber', hopefully this will tell you something. The company cares about their customers and they go out of their way to make sure you're completely satisfied with their work. They're truly a 5 Star Company!

eric baker

4 years ago

Today I had Homer and TY from Big City Plumbing come to my home. Both were extremely polite and professional. Having the same trouble arise several times after other plumbing companies had come I decided to give Big City a try. I couldn’t be more impressed Homer was thorough and was determined to find the issue versus finding a quick fix. Homer and Ty took great care in my home making sure to wear booties on themselves and there equipment even though I told them it wasn’t necessary but they insisted. I was also very surprised how reasonable the price was compared to the other prior companies had been. If you ever need a good honest company I recommend Big City. Thank you Big City for sending Homer to my home today!

maggie rios

4 years ago

After numerous calls to other plumbers, I called Big City Plumbing. Audra was great at listening to my problems, answering my questions, and then was able to give an exact quote. She scheduled someone to come out within the next few hours with no added emergency fee. I received a text message when the plumber was dispatched. I'm always a little skeptical when someone comes to my home that they may not have my best interest or try to up-sell me on other items because I don't know about that particular field. Well, Antonio Solis came to my home, was very friendly, polite, knowledgeable, took the time to answer all my questions, and never seemed to be rushing. I felt appreciated from beginning to end, and I will be sure to contact them for all my additional plumbing needs. I also liked that my receipt was emailed immediately to me. Thank y'all so much!

John Sies

5 years ago

I was not disappointed with BCP. I phoned and made the appointment. They called to notify me they were on the way, within 15 minutes of arriving. They were friendly, polite, listened to our concerns, then did a thorough exam of the problem system. They described what they found and the fix plainly, along with price, which was extremely reasonable. In twenty minutes they had everything done and cleaned up. In addition, Peter saw an item or two that could cause me problems down the line, and wrote a quote for me in case I want that done later (also for very reasonable price). I was aware of those problems and was impressed that he noted them and didn't push to do them right away, but left it to me. He suggested a tweak to my water heater to make it more efficient too. The system now works better than it had since we bought the house. I definitely put BCP as my 'go to' plumbing guys now. Very happy!

Monica Moreno

a year ago

DO NOT USE THIS COMPANY‼️‼️ They are a rip off!! DO NOT ALLOW LUIS to do do any work or estimate if u choose to use this company, which I advise against it!! He has no sense of purpose or action. He milked finding diagnosis and did not resolve problem. He was not prepared or have proper tools, which I specifically asked receptionist since leak was under slab. He arrived and spent 10 mins in van and Spent whole time writing up diagnosis and estimate on my dime which he still did not send me until morning. Furthermore, not only did he not fix leak, which he said was “unrepairable”. However, that was not true!! He did not want to break into slab …. Which leak was right on top!! If he would have just done a little more investigation!! But, rather wanted to run a line via attic which would have been costly!! However, he did not want to do that either at that time because it was too hot!! He said he wanted to come in the morning because it was too hot and he was not going to be up In the attic in this heat!! Not only that he capped off all water leaving me with NO WATER AND LEFT WATER HEATER ON Which could have caused a fire if all water had evaporated!! I only gave them a 1 ⭐️ because 0 is not an option ????

Sudie Galindo

2 years ago

I've used Big City Plumbing multiple times, since 2012. Twice within the last several months for two unrelated issues. They have never tried to upsell or make any unnecessary suggestions. They consistently come through and save the day. Plumbing issues can be scary as hell- so thank you!

TK Smiles

3 years ago

Tony and Josh did a great job replacing our hot water heater and a minor toilet repair. Big City was one of the lower estimates that I had gotten and the final bill was actually lower than the estimate! Tony and Josh were 2 hard-working young men and professional. Definitely recommend Big City!

Jaime Walkenhorst

2 years ago

Peter and James were both very professional. After they arrived on time and introduced themselves, they began to explain what needed to be done and offered a verbal quote to get started. Once they got the leak area cleared out in the yard so they had room to work, Peter expressed concern over how poorly the shutoff, pressure regulator on other components were assembled. They left for a brief time to gather more supplies and completely reconstructed the area that was leaking right past the meter. Their new work even eliminated the need for one of the access panels previously in the yard. All for the original verbally quoted price. Excellent job guys!

Cynthia Rosas (damaen)

7 months ago

My experience working with Rafaela and Luis was exceptional! They explained everything necessary throughout the whole process!

Glenn Walters

a year ago

We are so pleased with Big City Plumbing. We have used them several times for plumbing problems. They come promptly and take care of the situation. Always pleased with the Technitions that come. Glenn walters

Michelle Robertson

4 years ago

Hello all! Toby and Luis came to fix my bathroom sink. They were professional, courteous and knowledgeable about the issue and fixed it in an expedient manner. I would definitely recommend Big City Plumbing, especially Toby and Luis for any of your plumbing needs. Awesome job guys thanks--Michelle

Gricelda Hernandez

6 years ago

I've used them 3 times and loved every experience, their plumbers are so knowledgeable and educate you about what service they provided. I've recommended them to family and they have had the same experience. Their price fair and have not found anybody cheaper who knows what they are doing. Highly recommend Big City Plumbing.

Rick Bullard

2 years ago

Our very professional and friendly Plummer Chris was one of the best customer service experiences that we have ever had. Along with his assistant- Chris attacked the job with urgency and carefulness- and the cost was very affordable for the problem that we had.

Ashley Ward

8 years ago

This is THE BEST plumbing company in San Antonio!!! Travis is a great plumber, great customer service, and extremely reasonably pricing. Not only have I had work done at my house, but my parents have been super happy with their work, AND we do business with them at work. If you need a plumber, there is no one else I would recommend higher than Big City!!! A+++

Linda DeSalme

5 years ago

Big City Plumbing has done many jobs in my house for reseating toilets, burning off epoxied kitchen faucets, same issue with garbage disposal but not burned off, to installing a new water valve and pipes to the bathtub. I started working for another business as an Administrative Assistant and Big City Plumbing is our go to plumber for excellence and they were there for us when we had a water leak emergency that had to be taken care of on Saturday. Thank you Big City; you're the best by far.

Ryan Folck Excel Roofing & Contracting

a year ago

This is now the 2nd time I have used this company. They answer your call, they let you know when they are on the way, and when they show up and get to work. Luis and Tim were very polite, diagnosed the problem in a timely manner, and finished the job quickly. Great work again! Thank you!

DJ Saygootz

6 years ago

Big City Plumbing totally came to the rescue for my family. After a full year of dealing with several plumbing companies, we finally found one we can count on. We bought a very old home and with that comes issues here and there. Most of the time when we had other plumbing companies come by to service our home it felt like saving me money was not their priority. They felt like salesman more than service technicians.A friend of ours recommended Big City, which is how you hear about them because they don't spend a bunch of money on advertising. My wife was immediately impressed with the professionalism of Travis (owner). He was able to get James over to our home the next morning. As soon as I met James I could tell right away that he loves his job and he enjoys helping people. He accessed the situation and got the job done no problem - all while keeping us laughing with his great sense of humor.When he told us the price of the job we were amazed. The job would only cost us an amazingly fair price. This is after we had some other plumbing company come by and THE OWNER came into our house - heard what we had to say, somehow knew exactly what the problem was, somehow knew he would have to excavate, and somehow came up with a $6,000 estimate!!! I know, insane. Big City Plumbing is the REAL DEAL, and if you go anywhere else, good luck.

Victor Diaz de Leon Jr.

4 years ago

Unfortunately, our main water line ruptured yesterday, on our side of course, and we had to find a plumber to come out and repair it. Someone mentioned Big City Plumbing and so we read the reviews and decided that they would be the ones to call. Anthony came early this morning, evaluated the situation and had it fixed within an hour of his arrival!!! I can see why the reviews we read were 5 star, as we received 5 star service. We will only use BCP from now on for ANY of our plumbing needs and highly recommend them to anyone needing plumbing service!

Deborah Clark

4 years ago

Big City Plumbing has always sent the hardest working and knowledgable young men to my house. Honest about pricing and always on time! They have installed 2 water softeners for me for much less than the big/well known water softener compaines. Will definately call them if I have any further plumbing needs.

Ronald Huffman

a month ago

Quick service, arrived on time and finished the job. I'm a returning customer.

Marcos Recio

10 months ago

I want to give kudos to Joey and Luis for the smooth repair. They were super professional, helpful and asked all my questions.Thank you guys! Great job!

Maria Flannery

a year ago

Luis and Joseph came to repair a leaky outdoor faucet. They arrived on time and fixed the problem. They were very courteous and professional.

Nick Valentin

3 years ago

We had BCP come out to work on our Pressure Reducer Valve that failed spectacularly. We had been waiting a few hours just for a call back from a big name to schedule us. My wife called BCP, and they were in our driveway within an hour. The gentlemen they sent were friendly, direct, and got to work right away. And to top it off, their price was 42% of what we were quoted by the other company. Great experience, glad we found them, they will definitely be added to our contact and recommendation list.

Laura Salazar

2 years ago

Need a plumber? Call Big City Plumbing and ask for team Joey & Travis! Both men were professional, courteous and very knowledgeable of their trade. Both worked diligently at finding a solution to my toilet draining problem.

Caleb Macias

2 years ago

I've used big city plumbing for both my personal home and for my investment homes for the last 5 years. They are great plumbers, reasonably priced and have fantastic customer service throughout their company. Highly recommend!

Cheryl Branard

a year ago

Joey and Tim did an amazing job installing my 5 faucets . Experts with the utmost professionalism and care! I highly recommend!

Kimberly O'Hare

3 years ago

Outstanding company from the people who answer the phones to the technicians who come out. I was in trouble during a kitchen remodel but Big City fit me in their schedule. Charlie is an extremely personable and conscientious guy. They fixed everything, clean up after themselves, (!) and were professional the entire time. Charlie is also a Cubs fan, so you gotta love him for that. Definitely recommend Big City.

Gabe Monreal

5 years ago

Shout out to BigCity Plumbing. We had a leak in our bathroom a couple of days ago and had to get somebody over here to check it out. Peter and Tye from Big City Plumbing came over and were professional, humble, quick, and did everything to standard. They took the time to hear me out as I explained to them what was going on. Shortly afterwards, they started running different checks and test on what they thought the problem could be and took the time to explain to me what they were doing, what they were looking for, and why. Within a couple of minutes they were able to identify the problem and had it fixed quickly. Their prices were reasonable and left me with a 90 Day Warranty. If you’re in need for plumbing services I highly recommend these guys. ??

Joseph Perryman

7 years ago

These guys do great work at a reasonable price.Peter came to my house and took care of a few issues with our toilets as well as our bathtub and got it done in a reasonable amount of time. We were impressed with his attitude, work ethic, and customer service skills.

Lisa Talley

4 years ago

Big City has been my plumbing company since they started. I have an older home with complicated plumbing issues. They have had to replace parts of my sewer line twice now and have had to dig under my cement foundation. They have done every thing from the small jobs to the big ones. Very honest and trust worthy!!

Zeina J

4 years ago

Had this company come in to change our water heater . They gave us a quote for hundreds of dollars less than other plumbing companies in San Antonio. Josh and Homer were on time ,very courteous and knowledgeable . Thank you for great service ! Will be considering them in the future .

B. Morris

7 years ago

Came in from out of town to help a friend out and watch their house. Found that the 1/2 bath was still not working and that the 18 yr old disposal was leaking.After a quick google search for this are - three companies came up, I reviewed all comments and decided to call Big City Plumbing. Peter answered, set up an appt for next day between a scheduled time. Jeff came out and with in an hour did both jobs and left. Great work and fairly reasonable. Peter answered all 3 of my calls promptly regarding appt times, consult on my problems and all of my concerns.Thanks!

Jimmie Chapman

5 years ago

I've called Big City Plumbing a couple times, most recently to check the water heater. They replaced the heating elements quickly and at a fair price. Great work, highly recommend! Thanks!

Brad Gause

3 years ago

This company has been a true asset to us. Always takes care of the customers that we send them. Very upfront and honest about the calls that we have sent over as well. Cant think of a better plumber in San Antonio!

Joann Williams

3 years ago

They came on time and replaced 6 faucets i our house and replaced some other things and did a great job. This was an all day job and they were very professional and let me know exactly what they were doing and when the water would be on and off and such. Very fair price, friendly and trustworthy!

Ronald Clontz

3 years ago

What can I say that has not previously been said by prior reviewers. In a day and age where attention to the customer experience seems to be deteriorating, this company stands out. In every way (Quality, Value, Responsiveness, Punctuality) they were there for work on one of our rental properties. We have definitely added them to our vendor list to handle our plumbing needs.

Richard Gonzales

3 years ago

We had Homer and Josh out for a camera inspection, they were very professional with all that was done. Especially during this time of Covid, and took all precautions neccessary. Even wore booties to look inside the house. I highly recommend them for all plumbing needs, and will definitely use them again.

Marsha Head

3 years ago

Big City Plumbing did a great job for us in running a drain ling and spigot for the far side of our building. Highly recommend Big City. On time, and get the job done.

Amanda Kincaid

2 years ago

Unprofessional, incorrect information given by operator on initial call. Didn’t fix the issue with the first visit, had to come out again and wanted to charge an additional amount for something that was still broken. Peter and his helper that came out today didn’t even want to stay to try and help the issue while I was on the line with the operator trying to understand the wrong quote given on the phone. During which, the guys outside were in a hurry to leave and didn’t want to wait while we sorted out the price details. When Travis, the owner, called after the fact he said that the operator doesn’t have the correct information because she isn’t the technician. Hmm, but she is the front line of your company right? He wanted to argue and be unprofessional. I understand it’s Christmas Eve, people want to be home with their families but do not give out incorrect information to begin with, don’t schedule your workers to work when the don’t want to and don’t argue with customers *after* the fact. I am well aware that “services aren’t free” as Travis so *professionally* stated, but if the issue is still not working after they’ve attempted to fix the drain with a snake (even though we told them we already did that), a little ownership and good business ownership should at least be felt and offered try to help the situation and understand where the customer is coming from instead of arguing to try and keep their pride.

Alex Travis

2 years ago

The owner Travis and his crew clearly explained to us what our problem was, and options we had to fix it. They were prompt, courteous and had very fair prices. I'll definitely use them again or refer them to friends!

Michael Carranza

a year ago

Luis & Timothy were great! Got the job done in a timely manner and knew exactly what they needed to do. Highly recommend BCP!

Kris Mc

4 years ago

Great Job, Had a hot water heater leak, guys were out the next day, great work and compared to lowes or home depot they blew them out of the water with regards to price. Office staff and follow up were great. They will be my go to from now on.

JEFF MARSH

2 years ago

We had a sewer back up. Called BCP and they said they would come out within hours as we could not use bathrooms, dishwasher or any sink. They came and got the problem fixed. They called the next day to check to make sure all was still OK. I highly recommend them.

lunatic27 062309

4 years ago

Homer was very professional & knowledgeable. Big City Plumbing will be the only plumbers I'll call from now on. They also charged less than the other places that I called.Keep up the great service Big City!!

Lizzette Garza

5 years ago

I had them come and install and new water heater and a small plumbing fix for our house and they were a pleasure to work with. Very accomodating and provided great service. Robert was a pleasure to work with and would call them again for plumbing needs.

Jennifer Ezzell

3 years ago

We recently had BCP come out to scope our lines during the inspection of our home and our realtor requested a quote on our behalf for the items found during the inspection as well as what was notated on our inspection report. We scheduled the appointment based off this correspondence and the assumption BCP had an understanding of the work that needed to be completed. Upon their arrival, he seemed completed confused about what was supposed to be done and that his scope stated nothing about going under the home (which was called out in the report we provided). He stated taht he called the office and they claimed to have never received this information (our emails contradict this). After wasting an hour I finally told the guy to leave since he had no idea what to do. When we notified them about the issues, Kristin responded stating that it was our fault and took no ownership of their deficiencies and inability to perform other than to offer us a 10% discount...This quote was used as part of our negotiations and now that it seems to have been inadequate we will end up paying more to have the required repairs completed.

Jim Bob

2 years ago

Joey and Camden were working on a neighbor’s house, I approached them to ask a few questions. They gave me helpful information back by knowledge and a business card. I am definitely using BCP and requesting these 2 in the future!

Kim Vogel

6 years ago

Travis installed a sink disposal in May...I called him today because it wasn't working. All of his crew was busy but he came by and found it to be jammed. He was very helpful and seemed engaged to helping me out. I will call him the next time I need a plumber

Tricia Anderson

5 years ago

I have always been able to count on Big City Plumbing. Their prices are very fair in comparison to the other companies in town, they do the work right and are thorough in explaining things. I’ll continue to use them and refer them!

Rosa Kuchle

a year ago

They were honest and saved me hundreds of dollars. They were quick to come out to our home and fix the issue. I will be calling them back for all my future plumbing problems.

Michael Escalante

3 years ago

Big City Plumbers responded quickly to my water leak problem. Tony, plumber, is knowledgeable and courteous. He quickly remedy the situation. I would highly recommend using their professional services.

Sylvia Lewis

5 years ago

Answered the phone right away! Prompt, courteous, great work. Prices beat the 8 other plumbers I called. You don't find service like that anymore. Highly recommend!!

Gerda Jacobs

4 years ago

I had a stopped up commode and called Big City Plumbing. They came within a couple of hours and detected the problem immediately. The 2 technicians were professional and thorough. I will use them again.

James Padilla Jr.

4 years ago

I needed an old toilet taken out and a new one Installed. Thanks to (Homer &his helper). BCP got the job done. It is newly installed. However these guys were thurough and did not take shortcuts. Thank you two gentlemen for the great work.

M F

2 years ago

They answered the phone, they came out the day we called and at the time they said they would, we got a text five minutes before they got here saying they were nearly here with a photo of what they looked like, they put on masks and coverings on their shoes, courteous. Great work, great price. Will hire again!

Pope Plumbing

2 years ago

Big City Plumbing is quick, efficient, and came through for us when we were in a pinch. Patricia was particularly helpful, and we have had a great experience.

Cathie Scott

a year ago

Big City Plumbing, LLC has always done a Great job! Very professional
and on time. Gerald and Tim were Great!!

Carlos Ardavin

3 years ago

On time, professional and efficient. Charlie and Luis performed an excellent job. Thanks for a great experience. I will recommend Big City Plumbing to friends and family.

Mark Drehs

2 years ago

I've used Big City Plumbing twice. They were prompt and professional, provided quality work, with reasonable pricing. Highly recommended.

Craig P

10 months ago

Love working here, everyone is so professional and we love to do all we can to help others out and make sure your plumbing needs are fixed and good.

George Wildasin

2 years ago

They were able to expertly rebuild my 1950 shower hardware. They even had the knowledge that the knobs needed to be installed at a particular angle. Homer is first rate.

Tarq Arevalo

3 years ago

These guys were great explained everything, reasonable price, an excellent service!!! I found my plumber if I need one again. I'm calling Tony at Big City Plumbing!! Thanks guys!!

Warren Richardson

2 years ago

Homer and Luis were great, very clean on a rainy day. They were informative and offered reasonable additional services to help prevent clog from occurring in the future.

Elaine Napier

5 years ago

This awesome company came out pretty much last minute, late on a Friday night, and installed a whole new disposal, quickly, and more affordable than anyone else. The guy was the courteous, quick and thorough. Two thumbs up!

Jeremy Newman

3 years ago

Big City Plumbing delivers on their excellent reputation. Interacting with their office staff is a pleasure as well. I would highly recommend them!

Reach1 Teach1

3 years ago

Hey man Charlie and Luis, found what another company missed. They completed a days long job, with knowledge and respect. They were also fair on the price. Definitely would recommend!

Harold Z

7 years ago

This is a wonderful plumbing company. Travis the owner is knowledgeable and friendly. Their prices are fair and their service reliable! Don't hesitate to call them.

Suzanne Aure

5 years ago

Outstanding service, both from the office staff to the plumber. Their prices are very fair as opposed to other companies I called.
Now I have a new water heater and a plumbing company for the future.

Fernando Jasso

4 years ago

Needed a gas permit puled. Couldnt afford the price other plumbers wanted for their service. Mr. Chapman was able to do the service at a price i was able to afford. Thanks Travis!! Fernando TOMO Jasso

Harris Dickey

3 years ago

Big City came on time, pleasant, presentable, fixed toilet leak and replaced faucet cartridges in timely manner, left clean, I would definitely recommend them.

Patty Anderson

11 months ago

This is the only plumbing company you will ever need. They are professionals in every sense. We love those guys.

J E

7 months ago

New water heater installed in three hours. Will hire again.

Parker Ruby

3 years ago

Big City did great work at a very fair price. Would absolutely use them again and wholeheartedly recommend them. A+ business!

Anne Çım

2 years ago

Homer and Joey were fantastic! They were able to come in and take care of business quickly, efficiently, and respectfully. I really appreciate all the hard work!!

Johnna Binsted

10 years ago

Will continue using this plumbing company for any issue that arises. Afffordable and very reliable. Super nice with excellent customer service. Will recommend to anyone that asks!

Eric Henry

7 months ago

Best service I've ever had for plumbing problems. I will be a repeat customer

Jane Madison

2 years ago

Love this company. They come quickly and are quite reasonable. The job was done with little contact and the bill emailed.

Frank Marroquin

4 years ago

I like using big city plumbing. They have really fair prices and do great work. Peter is awesome to work with.

happiesbbqsauce

6 years ago

Rude, dirty, disrespectful. Do yourself a favor and find a reputable plumbing company. These good reviews must have been done by friends and family.

Robert Puckett

3 years ago

Thanks to Toby, Audra and Kristin for making sure our plumbing issue was addressed quickly and efficiently. Excellent work!

Timothy Brackeen

3 years ago

Big City Plumbing has always helped us out when we needed it the most. Highly recommend this company!

Tracie Fowler

a year ago

You should expect them to call you an hour before arrival and tell you they won't be coming. Save yourself the hassle and schedule someone else you can rely on.

Sara Werth

3 years ago

I’ve never loved a group of plumbers before, but I love this group of plumbers. My house is 90 years old, and they are not remotely afraid!

Linda Midgett

2 years ago

James and Joey were the best! So grateful you fixed my drips. Thanks so much!

Steven Ybarra

a year ago

Replaced water heater, I really liked their professionalism and work.

Billy Petersen

3 years ago

Great service and on time. They were able to fix my issue quickly and efficiently. I would recommend them to anyone.

Brandon Hood

a year ago

They have great communication skills... you've just got to love your plumbing.

Kathy Lindley

4 years ago

Very professional. Completed work on time. Highly recommend this company. Toby was wonderful!

Sue Westbury

3 years ago

Efficient, friendly, reasonably priced. Who could ask more from a plumber? Highly recommended.

Suzanne Braaten

2 years ago

Professional and got the job done quickly. They checked everything thoroughly. Would recommend!

Susan DeLeon

3 years ago

Excellent Service - Very Knowledgeable Technician - Homer is the best - Low Pricing - Awesome Customer Service - Highly Recommend to everyone!

Maia Adamina

5 years ago

The pricing was fair and the service excellent and knowledgeable. Homer went above and beyond in his work.

Kerri Hoermann

4 years ago

Great company. I always have a good experience with them. Highly recommend.

Sandra Guerrero

a year ago

Great team Cris and James!! They respond fast and help on the spot.

Joshua Knight

3 years ago

These guys are fast, friendly, honest and reasonable........ I highly recommend them

Sherry Jessop

a year ago

Joey and Timothy descaled my tankless hot water heater and repaired my toilet

Joshua Lopez

3 years ago

One of the most honest companies you can hire for plumbing.

Jim Hansen

3 years ago

Big thanks to Toby and Josh for being on time and doing a great job

Carol Waltner

4 years ago

Homer and Luis were professional, informative, and personable.

Clark Lipscomb

6 years ago

Best plumbing company in town. Very professional

Hollie Thorman

4 years ago

Took care of my leaky tub and had the part in the van..saved the day.

RanchStock Stray

4 years ago

Friendly, ontime service, highly recommend this company.

Raider Con Robinson

5 years ago

Toby Vetters knew what he was talking about and was fair on his price

Tim Sullivan

3 years ago

No matter the plumbing problem these guys tackle it, no s**t!

Wibbly Scriblet

4 years ago

Great owner and employees.

Carol Henry

3 years ago

Job well done!

Julie Phillips

7 months ago

Great people

Nicholas Kemmy

4 years ago

Great service!

Shirley Morrison

2 years ago

Great work

Laura Aldana

5 years ago

(Translated by Google) Good service

(Original)
Buen servicio

Hector Adame

2 years ago

Cheryl Kelly

5 years ago

Sarah Esparza

3 months ago

Adam Castillo

2 years ago

Marco Longoria

2 years ago

Elizabeth Ackley

a month ago

Victor Gutierrez

3 years ago

Miriam Hernandez

3 years ago

Micaela Tijerina

a year ago

Sid Gold

a year ago

onebadmonte32

3 years ago

Mandy

2 years ago

Melinda DH

5 years ago

Terry Reynolds

6 months ago

Jacob Kirkpatrick

a year ago

Audra Bjerke

3 years ago

Gricelda Hernandez

2 years ago

Jesse Burleson

a year ago

John Castillo

5 years ago

Carson Crissey

2 years ago

Justin Richter

9 months ago

Vincent Pierce

a year ago

Deborah Leigh Schwegmann

4 years ago

Joachim Schubert

4 months ago

Jason Freeman

2 years ago

Cayetano Rocha

3 years ago

dave royal

a year ago

Cheryl Skates

3 years ago

Randi Tyree

5 years ago

Amber Kelley

4 years ago

Angela Morrow

a year ago

Peter Smith

a year ago

Mike Gonzales

2 years ago

John Rager

4 years ago