Best Sewer Line Water Jetting in Nashville TN

I had a great experience with Plumbing Solutions.They were on time and the service was fast. Steven was very polite and professional. I will be using this company again!!

The technicians are very knowledgeable and courteous and scheduling is done in an extremely timely manner. I recommend them.

Wonderful work. Fast and super work. Would definitely recommend. Very friendly and quick good work. Thank you

I included details below, but to make this story short, we've been incredibly frustrated with the lack of communication and organization from this company. We've paid $1,000 for a job that never fixed our problem (It wasn't even a short-term fix), and now we've invested this money, we've waited more than six months for Lee to come back and work on our shower. They've cancelled a handful of times, every time we call, we're put on hold for 20+ minutes, and they never seem to communicate within the company. They've taken our money for lackluster and incomplete work, and have been unhelpful in managing this project. I would avoid this company!

Full review:
I'll first say that we are members of Lee Company and have used Lee for a number of times in the past without issue. Generally, the work is timely and great - we've done electric work, HVAC maintenance, dryer vent cleaning, but we've had a on-going issue with our shower, and Lee has been paid over $1,000 and has been frustratingly difficult to communicate with and our shower has been out of order since October (they've been taking over six months to fix at this point).

After having a Lee employee examine our shower and seeing the grout between the tiles chipping out, they told us our shower needed to be regrouted - which would cost ~$1,000. They came and did the job, and the grout sank in when it settled and did not properly fill the gaps between the tiles - as it was probably was not mixed right and too watery. I snapped some pictures and had multiple project managers come to look at it, all agreeing that it needed to be topped with more grout. At this point, they realized they used the wrong grout and suggested having someone dig it out again and replace the original work. That was fine, except they cancelled each morning they were supposed to come out and do this, which went on for months. Each time we called to reschedule, we were put on hold for about 30 minutes, and had to explain our situation, as Lee seemed to never have a prior knowledge of what they agreed to do at our house.

We finally, after dozens of calls and a few months of waiting, had a different project manager come out and say they would top off the grout, they couldn't fix the problem of putting in the wrong grout from their first job. We just wanted a useable shower, so my wife and I agreed, and they came in did the job quickly. After about 2 days, the grout started chipping up again.

After calling 6 times, and needing to explain the situation each time, we had another project manager come and access. They said that they would deduct what we had already paid, but it would be an expensive project to fix and their rates had just gone up from $850/day to $1000. What was so frustrating hearing this, is that we'd been waiting months to get this problem fixed and because of Lee's own incomprehensibly slow responses, we would not only be dealing with a unusable shower for 6 months, but we would be paying more for it. On top of this, we were never sent a quote, and we've been continuing to call and ask for this, to which we have not received return calls.

We've now spend dozens of hours on the phone, either on hold or explaining the problem - even though they suggest they have case notes, it is like we are starting from scratch with each call. We've also been waiting over 6 months to have our shower done. Normally, we would just go with a different company, but we've already paid Lee $1000 for this job and have gotten nowhere with that. We feel like Lee knows we have to go with them, since we've already invested money into them, but we feel like Lee is just holding our $1,000 hostage and taking forever to do this work (and now charging more to do it). I would say if you need short, quick jobs done - especially electric, Lee has been fine. I would avoid bigger projects in Home Services!!!

Mid 10 did a great job for me. Showed up on time and were very professional. Would highly recommend.

Started a regular maintenance check on our heating units today.

Tom Spears was friendly, quick and efficient while doing the repairs to our office's HVAC system. He checked in and out with us when he was done. We appreciated the communication as we have a large building and our offices are spread out. Very pleased! Thank you!

Kevin from Lee Company was outstanding. He fixed my washer in 20 minutes and was very professional. I'll definitely return in the future if I'm unfortunate enough to have to call again.

RB installed a new Carrier 2T HVAC at our residence on November 5th, 2020. The quality of the work was outstanding - the 2 installers Kevin (?) and his mate (?) were here for most of the day. They were polite, and efficient, and communicated very well with explanations. They assisted as well in the setup of the new Honeywell WIFI Vision 8000 thermostat (cost as much as an iPad). There were 2 small tasks unfinished when they left, and promised they would be dealt with expeditiously. And they were done the next day. Plumber (Name? missing) relocated a drain line, and Joseph Henry capped a vent. And the RB price for this system was superior to any other quote I received. They exceeded my expectations.

These guys are great! Professional, responsive, thorough, and knowledgeable. I have used them at our house, my church and my parents' home.