Roscoe Brown Heating, Cooling, and Plumbing

Tech came lied about installing a new wire to my unit. Then installed a thermostat I didn't need. I will never use rosco brown.

Franky Q came out today for an emergency plumbing call for a sewer backup and was here within an hour on a Sunday and had everything fixed and running in about an hour total once he was here

Nathan was the service technician that came out. He was very professional and explained everything. Excellent service!!!

Josh Guthrie Service Technician did an incredible job repairing our AC on a Sunday. He was so through that he found a leak and came back on Tuesday to complete a repair that would have caused problems in the future. He was great at explaining what needed to be done, he was on time and very professional. We look forward to him returning in the fall for winter maintenance. Thank you, Josh for service that went beyond the norm! We really appreciate you!

Joshua came to my house and installed a washer machine drain, sump pump and fixed a few leaks on a house that we had just bought that a previous company had messed up before we moved in. He went above and beyond for us and did a fabulous job, was very professional and tedious with his work, he double checked things multiple times, fabulous company and workmanship! They have my business for good!

cant say enough about how hard these guys worked to take care of my split ac in the middle of hot ass july -

Thanks Roscoe Brown!

My old heat pump started freezing up this summer. I initially called Hiller, and they told me it was shot & tried to sell me a new unit, without offering any kind of a worthy explanation.

So, I decided to have Roscoe Brown give me a second opinion. The technician, Sam, came over & walked me through everything, and then got my system up and running again for a couple hundred bucks. He was thorough in explaining the pros and cons of fixing vs replacing, so I was able to make an educated decision about my own unit (and budget)...what a concept!!

I’ll be calling Roscoe Brown again when this unit finally needs replacement. I don’t mind giving business to an honest company. Thanks again!

Bob C. was my Tech and he was friendly, professional and was able to pinpoint the trouble within 5 minutes of arriving at the house. Very happy with the service and pricing was competitive.

This company gets 5 star rating, from the initial visit to discuss install of HVAC, through the day of installation, the staff was professional, answered questions, left my property clean by removing all old materials. They arrived earlier than expected and started the job immediately.
I recommend Roscoe Brown for jobs that you expect to be done efficiently, with professional workers
Thank you (Roscoe Brown)
Denise

Josh has been honest in his assessment of our HVAC problems. Issues were resolved without unnecessary expenses or delay. During a previous visit, he identified an applicable warranty which reduced the repair cost. Today, he was able to quickly identify and solve our unit's problem at an affordable cost.

We lost heat in Nashville home during the extreme cold weather around Christmas. Gerges came out to our home on Christmas Eve. He listened to our explanation of what was going on with the heating system, and after a quick inspection, diagnosed the problem very quickly. Only took Gerges about 20 mins to fix the issue and return heat to our home! ddd was professional, knowledgeable, respectful, and explained everything he was doing with us (we have no HVAC knowledge). Gerges really made this transaction enjoyable and made us glad we chose Roscoe Brown.

Excellent work. Nathan explained everything clearly. He also explained how I could improve my system.

After calling around six different plumbers in town who didn't have availability for up to a week and some super pricey estimates for a clogged drain, Roscoe Brown got a tech out to us within an hour of our initial phone call. He had the drain fixed within 30 minutes, gave us tips to keep it clear, and was super professional and friendly. Thanks for saving us from a week without a dishwasher or sink! Will definitely use y'all in the future.

I was very happy with the service I received, Josh Guthrie, was very helpful and explain and answered all my questions, so glad I called Roscoe Brown to address my heating issues.

Our heat went out in the middle of the night & we woke up to the house being 55°. Roscoe sent out a tech Monday afternoon who determined the problem fairly quickly, but the part was on back order & was going to take 5-7 days. They were diligent about finding the part so we weren’t in a freezing house with a newborn, & were able to find a part & make the repair Thursday afternoon. Our tech Nathan was professional & friendly, & was even looking for space heaters for us in case the part wasn’t found quickly. He was really great, communicated efficiently, & genuinely wanted to help us any way he could, going above & beyond.

Roscoe Brown is great! The are reliable, customer service is wonderful, and the techs are knowledgeable. Nathan, in particular, was very educational and walked me through everything he was doing. Highly recommend!

I had tornado damage to plumbing. A tech from RB came out early on the first to give me an estimate. He said he would have written estimate emailed to me. I called on the second letting them know I have not received it. The rep said she saw some estimates. She confirmed my email. Still have not received anything. They must not need the work. To be cont.....

First time using this company and it was great. Josh G was our technician and he was kind and informative. He was able to address and fix the issue within 10 minutes! Very happy with this service and we will continues to use it.

Josh was the most caring and knowledgeable professional I've ever worked with over many years and multiple properties. He legitimately cared about my needs and explained my options in a way that I could understand without feeling pressured. Highly recommend this man and his company!

Plumbing repair was outstanding and cost much less than expected. Highly recommend Roscoe Brown for all home repair needs.

My family has been a customer of Roscoe Brown for several years. Josh has been our technician for the second time now. He is professional, courteous, and honest. I feel at ease with his presence in my home. I will ask for Josh the next time I need an AC/Heating repair! Thanks Roscoe Brown and Josh!

Josh G. Is the best! Friendly, professional and thorough. He was right on time , fixed my problem and explained everything to me. Thanks Josh G!!!

I've tried several plumbers in the area over four years and nothing beats my experience with Roscoe Brown plumbing. Frankie and Nigel were the two that came out and they were professional and incredibly nice. I was given honest advice and honest work. I had a leak and they rushed to fix it for a first time customer! I have finally found a plumber that I trust and will always call.

Tommy Miller was incredibly thorough and precise when preparing a quote for a new unit and ducting for my house. Incredibly kind an honest. Would highly recommend.

Affordable, quick service on my HVAC on New Year's Day.

STAY AWAY!!

If there were a 0 star option, I would use it. Roscoe Brown installed an HVAC Unit in November. In May, the unit failed. They sent someone out to fix it and they found a part that was installed correctly and another that wasn't installed at all. They fixed it and the unit began working - for 3 days.

Clearly the unit was installed incorrectly. When it failed again, they came back out and explained that someone had put an anti-leak agent in the HVAC unit, which voided the warranty. They failed to take any responsibility for the poorly-installed HVAC unit, which had already exhibited other problems (parts missing, faulty parts). They refused to fix it, claiming that it was no longer under warranty.

The manager I spoke to yelled at me several times during our 35 minute phone call, in which he continually tried to pass responsibility off to some other service provider. No one else has serviced the unit.

DO NOT use Roscoe Brown under any circumstances. Bad management, bad customer service, bad products.

Nathan was wonderful! He checked everything!! We've scheduled him to come back for repairs. He was a delightful person to talk with and very thorough. Thank you Nathan.

Jack C performed my semi annual maintenance on my HVAC units this past Tuesday and I couldn't be happier with Roscoe Brown and Jack C. Jack was professional, friendly and thorough. He also tolerated my two pups who have no regard for personal space, LOL! I have used Roscoe Brown for several years now and always receive stellar service. I highly recommend Rosco Brown for all your HVAC needs. They are honest and reputable. They employees are very friendly and knowledgeable too. THANK YOU Roscoe Brown and Jack!!

Josh Guthrie is the man and this is the best HVAC company in the world!!!!

Roscoe Brown out of Murfreesboro, TN came out to our house to replace all of our plumbing (hot & cold, not drain) after we had a line freeze and bust due to its location under the soffit. They did all this work about 2 years ago and we're still dealing with the issues that they left us with! We paid them over $3,000 for them to redo all of our supply plumbing, but the issue is they didn't redo all of it!

::Negative::
--After they finally finished their work we had to call them back 2-3 times because 1 time there was a line leaking, the other time because they forgot to redo the plumbing underneath the kitchen sink, another time was because they forgot to hook the water back up to the refrigerator.. They straight up forgot to put a line there. After all of this, there was STILL more stuff that they didn't fix properly or forgot, but my fiancé decided to do it himself because we got tired of having to call them back and them wasting our time. My fiancé had to buy a new water line for the refrigerator because after their work, they didn't verify to make sure it wouldn't leak. It leaked. So my fiancé fixed it. NOW, because the valves on the washer were old and leaking, he's having to replace the valves and parts of the pex because they left old cpvc there. We've had to spend close to $50 and our time.. after paying them $3k to do their job!

--The original appointment had to be rescheduled because they forgot!

--We left them over 7 gallons of water so they could use the bathroom since the water was shut off and they used every single bit of it and clogged our toilet and then didn't let us know that it was clogged.

Were having to deal with this 2 years later. It's been a headache. We would not recommend them to anyone, and would never let them back into our home.

::Positive::
We were grateful that they were able to come out to our house at the time when we had no water because everyone else was booked up/busy. Otherwise it would be 1 star.

Our AC unit quit blowing cold air yesterday. Called Roscoe Brown and they came next day and fixed it quickly. Josh Guthrie the technician was very nice and listened to me describe the issue and immediately correctly guessed the issue and fixed it right up. Had air less than 30 minutes later. Great service.

After 13 years my A/C died ,Roscoe Brown took
Good care of me, with a little help from his friends !
Kirk White (High Priest of Service Managers)
Matt Tipton and sidekick Adva were the most professional techs that I have ever met!
Very efficient , in and out in about 5 hours.
I will use Roscoe Brown for the rest of my
days !
Thanks a million, Terry Smith / Green Hills

Great experience with Roscoe Brown! Katrina was super helpful and professional!

Dylan E. came out and did a great job this morning, if anything comes up again we want him!

Roscoe Brown installed a new Carrier HVAC unit in my home, and had the entire job finished and running in one day! I was replacing an old 23 year old system with their 16 SEER higher efficiency unit.
The service was excellent, fast and the technicians were first class. I liked the fact they are not a super huge corp, but a medium size company that cares about the client, wants to do a good job and keep you/me as a client long range.
I've now called them three times for other projects on insulation, etc, and each call was handled very well.
I can highly recommend this company and will continue to use them in the future. They work out of Murfreesboro, but also have a location in the Nashville area.

Their office messaged me literally seconds after I had sent an e-mail explaining the issues I was having with my heat and set up an appointment to have a technician out by the following morning. Joseph Henry called me the next morning, showed up promptly, was incredibly courteous and had my unit running properly in no time. Lifesavers on this cold Tennessee morning.

Nathan D. did a great job servicing my ac unit and was very thorough explaining the process of the repair. Thanks so much.

Josh Gutterball gutherie is great!!!!!!!!!!!!

Nathan F. has done a great job both times he was here. I appreciate his explaining of the process.

Josh G has been out to work at my house several times. He is friendly, timely, professional, and efficient.

We’ve been using Roscoe Brown for several years at our home in Brentwood for everything from maintenance to system replacement and are always impressed with the knowledgeable servicemen and overall quality of service, highly recommend.

This week Roscoe Brown Company installed our 3.5 ton air conditioner. The installers were here from 9:30 until 6:30 working extra hard because the location of the install was a challenge. My husband and I were very pleased to have cool air when they left.
The next day I received a call from Chris Filyaw, the Install Manager, who said that he had come out to check on the work and felt that aesthetically it did not meet Roscoe Brown's standards!
He and his team - Christopher Jeffery, Lead installer, and Cody Woodall, install helper, reworked the final steps to make sure it looked right. We are so impressed with their standards and care. We highly recommend Roscoe Brown Company for any air conditioning work that is needed. Thanks again to all! Loretta and Ed Saff

Josh Guthrie is a top technician

They installed a new unit in my new house and it has never worked correctly. It has been worked on over a dozen times and is still not operating correctly. They do not seem to he able to find and fix the issue. I am very unsatisfied with them at this point.

HVAC unit shut off Friday evening. Put in a call to these guys Saturday. Within a couple of hours, Lee Mayhugh arrived. 15 minutes later our problem was diagnosed. He came back Sunday and within an hour we were up and running again. Lee was extremely knowledgeable , professional, kind and considerate. This company installed our unit in 2016 and to say that they stand behind their work and that they believe in treating their customers right is an understatement. They go beyond that!! Thanks Lee for representing this company with the highest of standard.
We would highly recommend these guys to anyone !!!

Detailed and honest service personnel. Had issue resolved in minutes. Timely and professional. Definitely would recommend.

Gary does such a great job every time he provides us service. He always goes above and beyond to provide quality service and is a pleasure to work with!

Have been a customer for years. Most recently with a heating repair. EVERYONE went above and beyond and showed attention and care. Worked us in in spite of their busiest time of the year for heating repairs and installations, tried to find the most reasonable solution, never pushed unnecessary purchases. Kristy remembered every detail about our personal scheduling circumstances and moved things around until everyone was happy. She didnt even have to remember it all, but thats how personal their service it. So as Denise and Heather, who not only worked extra to find the best timing, they also found the warranty on parts to make out total as low as possible. Technician Nathan was a real pro! Knowledgable, smart, fast, but never did cut corners. And everybody were so positive and easy to communicate with. Grace under pressure in action! Thank you, guys!

We have been using Roscoe Brown for nearly 40 years for hvac needs and for plumbing needs since they added that business. They have provided consistently good service, are responsive and trustworthy. Nathan did a great job on tankless water heater maintenance, sink installation and provided input on several other related issues. He is a good representative of the company.

Finally, an HONEST repair company! Ken, from Roscoe Brown did a great job. He answered all my questions, gave me direct answers, and was both fair and honest. Can't ask for more! Rosco Brown is now my go to HVAC company.

So happy I found this company. My HVAC went out and I got 3 other bids. All recommended new units ranging from $6 to 12 thousand. Michael the tech spent 3 hours simply cleaning my unit, reattaching a loose connection, and replacing the board. Done for $549.00. Its wonderful to see some old fashioned integrity in work still. Thank you!!!!

Nathan serviced our AC unit yesterday and was great to work with! Knowledgeable and worked around a tough AC location. Would absolutely recommend!

LOVE this company. I have used them for plumbing issues as well as HVAC. They have come out promptly in the winter when the roads were completely iced over, fixed a thermostat we installed wrong, strapped all the pipes in the attic, yearly HVAC maint, unclogged a drain. They always make great recommendations and helpful tips on keeping everything working properly. Nathan came out today for yearly heating maintenance. Answered all my questions, offered some tips, and was able to add some extra installs same day. I recommend this company to everyone.

Brian Hancock did great job for us

I had a problem with HVAC unit, They came. When they left problem was gone. Price was very good

I hired this company for a gas line installation and they did a great job! They were quick, and did a professional job. I recommend this company. The management will always make sure you're satisfied with the job they done. Great company! Thank you so much guys.

I've been a loyal Roscoe Brown customer since building our first home in 1992 in Murfreesboro. When we bought an existing home in Nashville in 2005, we continued using Roscoe Brown to service the existing units. We recently replaced 2- 20 year old units. The sales, installation and follow up process was amazing and exceeded our expectations. They installed both units in one day to accommodate the arrival of out of town guests. We cannot get over the difference in the efficiency of the new units and love the smart thermostats. Thank you Roscoe Brown and your entire team.

Josh Guthrie / Service Tech. visited my home for a update on my 2 units (Air - Heat) and was very professional in going over the problems that each unit has experienced. My needs are for replacements. Thanks Josh Guthrie and Roscoe Brown for all your help.

ALRIGHT

Scheduled a seasonal maintenance check-up on my AC system- phone rep was very pleasant and helpful. Tech Joshua showed up on time and was very efficient and helpful in answering my many questions.regarding my older, yet new to me, HVAC system.

Josh G. Arrived on time, was friendly and professional! He fixed our AC unit and now it’s good as new!

After dealing with several other companies, it was an absolute pleasure having Bob C. from Roscoe Brown install our new tankless water heater. Company was great with scheduling, provided clear and detailed estimates, and completed the work quickly and courteously. Definitely would use their services again!

Had to use Roscoe Brown for a plumbing issue to replace water valve for a shower. The service call was $89 and the company would not provide any type of estimate over the phone. Upon plumber coming out, he quoted me a price of $702 to replace water valve. The service charge was not waived as part of them fixing the issue. Total bill to replace a water valve was $791. Highway robbery was a term that came to mind.

Awesome service josh guthrie👏

Nathan D arrived on time, and he was pleasant, knowledgeable, and experienced, educating me on my system and providing thorough service. This was my first experience using Roscoe Brown HVAC, and I am very pleased. I felt confident in his work and will definitely use them again. The company was recommended by a friend, and I was not disappointed.

I've used Roscoe Brown for many years. Always felt like they treated me right. Had scheduled service call yesterday; Quentan Anderson was the technician. He was great, took his time to explain things, waited on me patiently as I work from home. and made sure everything was taken care of. Nice job!

Nathan Dingess worked on our air conditioning system today. He was very knowledgeable and friendly. We will certainly ask for him if we need future service.

RB installed a new Carrier 2T HVAC at our residence on November 5th, 2020. The quality of the work was outstanding - the 2 installers Kevin (?) and his mate (?) were here for most of the day. They were polite, and efficient, and communicated very well with explanations. They assisted as well in the setup of the new Honeywell WIFI Vision 8000 thermostat (cost as much as an iPad). There were 2 small tasks unfinished when they left, and promised they would be dealt with expeditiously. And they were done the next day. Plumber (Name? missing) relocated a drain line, and Joseph Henry capped a vent. And the RB price for this system was superior to any other quote I received. They exceeded my expectations.

I had an HVAC unit go down in 90+ degree weather at one of our rentals. We called Roscoe Brown and the dispatcher Denise responded immediately. She sent a great tech Ryan Mullins out and they got the problem sorted within just a few hours. In a day where quick and friendly service is rare - it was nice to deal with both Denise and Ryan. Denise followed up afterwards and my residents even commented on how professional and cool Ryan was. I agree.
Really means alot to be able to take care of of my good residents. Thanks so much for saving their weekend.

If I could give more than 5 stars I would! Josh G is the most polite technician I have ever worked with. He was extremely informative and professional!

Josh G. came out to see what was wrong with our unit. He was in and out very quick and answered all of our questions!

I cannot say enough good things about this company. I had a new AC unit installed in my condo from Roscoe Brown around the end of last year and they gave me a better price than the other quotes I got. Since then, I have had a couple of small issues, and Mike came out out and fixed my problems. He was extremely professional and walked me through what he was doing each time. I would recommend this company to anyone!

Please fix Singer road. You made $ in that trench you need to see that it's fixed

Joseph D Henry (technician) came out to my place in Spring Hill today. Didn’t charge me an arm/leg, and was super intelligent about explaining how HVAC works and issues to avoid. I would say these folks hire good people. My neighbor also uses them and praises them. Recommend this company for sure.

You can not go wrong with Roscoe Brown Tech Josh G. He was very informative. He was polite and professional, but not in a know it all way. He answered all my questions. He took the time even though he was at my neighbors for his unit being broken down. We had been discussing what was wrong with his unit all day. Call you won't regret it.

WOW! Josh G. Arrived promptly, and provided service with a smile. He was extremely knowledgeable, and left no mess behind from his service! How thrilled you must be to have such an outstanding employee!! Ask for Josh G!

Josh is very professional and kind. He always does quality work and doesn’t try to up sell parts I don’t need. I’ve been using Roscoe Brown since 1996 and I can always depend on quality work at a fair price. Thanks Josh!

We were happy to find an HVAC company that is hands on and feel fortunate that our contact was so responsive. Chris F. and his team were exceptional and take pride in their work. This is a review that is so well deserved. Roscoe Brown HVAC is a keeper. Thank you!