Best Maintenance Cleaning in Phoenix AZ

Unprofessional, Inconsiderate & Inept. We had four simple repairs that needed to be completed. By the end, I'd have to show the tech how to fix one, two were misdiagnosed and we aborted before we allowed them to touch the last.

The problems were:

1) We had a toilet that wouldn't flush unless you hold the handle

The tech pulled off the top of the toilet, pushed the handle and it flushed. He then told me it worked fine. I put the top back on the toilet and it wouldn't work again. He said he'd never seen the FluidMaster valve system that was in there and needed to replace it. FluidMaster is one of the top after market valve systems out there and this shocked me. I gently pointed out that the rod connecting the handle was hitting the top of the lid and if he trimmed it off, it'd probably be just fine. He did do this and it did fix the problem, but he didn't fix it that day for some reason.

2) We had a leak in our shower

The tech tore a huge hole in our living room ceiling dry wall to get at the leak. Didn't lay down plastic, didn't warn us, just dumped a ton of dry wall dust on our TV, entertainment system and floors. Then proceeded to scratch the hell out of our floors with his ladder. He then diagnosed it as being the drain and said he'd need to get a special part that'd take a few days. (weird, thought that was pretty standard) Any how, didn't give a specific return date, just said a few days and left. This turned out to be a lie, the real reason he didn't come back will come up later... But long story short, he replaced the drain and it didn't fix the problem. Turns out it was the Mixet valve. We stopped him at this point and had another company do the work instead.

3) We were having trouble getting hot water throughout our house

Guy said we needed a water heater. Thought that was weird because we could get hot water, just not in a reasonable time though the house. Replaced it and low and behold, doesn't fix the issue. At this point, I'm starting to think I should be a plumber for them. I've got 0 experience, but at least I've got good diagnostic skills. Ugh...

4) Finally, we had a toilet that rocked back and forth

Guy pulled up our toilet and broke it somehow. Seriously, how do you even do that??? He said the floor was rotted out below the toilet and that'd need to be fixed first. Warned us not to use it because it was broken now. But, didn't turn off the water to it or leave a note. Just left it. My little sister was over and ended up using it.... Ugh... Anyhow, the tech admitted that the real reason he didn't come back earlier for our drain was that he wanted to wait until the floor was repaired so he could do it all at once. And this was the final straw.

How inconsiderate do you have to be to leave my home in this state? With my living room trashed and my toilet un-usable, but still functional enough that people think it's ok? And to intentionally leave it this way longer just so you don't have to make another trip? INSULTING.

I'll admit, we are renting this home and some of the frustration came from coordinating via the rental company. But, even when I called into APES directly the lady was SUPER RUDE. Until she realized how bad a performance her tech had given. Even then, no apology, just not rude anymore. Also, I owned my house before and I know a lot of excellent trades people that are fast, friendly and extremely knowledgeable. So the bar may have been a little higher than is reasonable for most. Full disclosure, both of these could have colored my experience. But, even so, I think the facts of the situation should dissuade ANY potential client from using them in the future.

Go talk to Sterling Services, JB Water, DH Plumbing or Sepulveda Construction instead. They are all locally owned companies, I personally know each of their owners, they have all done work for me in the past and done so excellently. They will take good care of you. Feel free to tell them I told you that they would. :)

UPDATE: The owner did reach out to us, apologize and insist on sending us a gift card for our troubles.

We have a Hays maintenance agreement that includes an inspection of our air conditioner twice a year. My husband called yesterday and a technician was scheduled for today. Technician called to tell us he was on the way. Knocked on the door to tell us he was here, I heard some footsteps on the roof, then he knocked on the door again to say he was done and everything was fine.

Richard Wilson came to service my AC and did a fantastic job. He called 30 minutes prior to arriving and was professional and very knowledgeable. Richard was efficient and explained the situation. I would definitely recommend Penguin Air, Plumbing & Electrical.

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This review is overdue. We've relied on Sav-On Plumbing for repairs and upgrades for a couple of years. Their customer service is always outstanding. They are easy to schedule, show up promptly, and consistently do an excellent job. I highly recommend them.

We recommend BOYDCO. Danny is an experienced plumber, personable and fair pricing. Thanks Danny for coming out same day.
Paul

Santos was right on time, professional, efficient and pleasant. I really couldn't have asked for a better experience. I've used Amigo before and I'll use them again. I always refer people to them.

I was highly recommended Hobaica by one of our friends for our consistent AC issues. Jasmine at the front desk/customer service took my call. She's professional, efficient and so polite and had my appointment scheduled in no time.

Guys send text showing when they will show up. Very professional and know exactly what their doing. Great company ?

I haven't been routine on servicing my A/C. My technician Joe was very knowledgeable and thorough. He explained everything he was going to do and why. He also shared some recommendations on air filters and how to clean my A/C units between servicing. I was very happy overall with my service and will use them again!

I would highly recommend Expert AC If you want the job done right the first time. Gabe and Rich were very informative on which system to install in our new home and it works excellent. Very quite and efficient. Thank you Gabe and Rich, the installers Pablo and Jesus and the girls in the office for taking the extra step and doing such a fine job.

The service was impeccable and the timeframe was beyond my expectations!

Mike S. was phenomenal! We were impressed with his work ethic, honesty, and attention to detail. He helped us make an informed decision and walked us through every step of the Goettl process. Top of the line business and we highly, highly recommend!!

Wow !!!! James is amazing employee .. I assume they already know that . I was impressed with his service . Faster then expected lol he even smelled good . He was honest which surprised me….. He even referred a program which might be able to help me with my major repair . He also got my unit running until I can afford the much needed part . The price was Exactly what they quoted not a much different price when they arrive I won’t hesitate in the future to contact them again for a repair . I’m very happy and my grandkids finally got some Relief. Thank you guys for your quick fast response & help . ?

Been using these guys for years, and they do a great job!!! They know their stuff and are honest :)

Val was awesome, very professional and honest. I would definitely recommend. Thank you!!

Michael did a pre-summer checkup of our 2 roof mounted heat pumps. Piece of mind for the coming heat.

When I needed services as soon as possible they had their people out in the next hour! Life Savers!

Great great service felt like family!

Had cactus mechanical replace my complete HVAC system when the A/C failed about 1.5 years ago. Was pleased with the knowledgeable employees from the person who assessed my house to the installers of all the components. The person who assessed my house actually found out that my A/C units tonnage was wrong for the size house I own.

Fast forward to the current date, while in my attic I noticed a hose that was not correctly installed when it was replaced. I called Cactus Mechanical and they came out the next day. They noticed the same discrepancy from the install and fixed the problem with no charge. Now I know what you may be thinking. They should've definitely, with no question, fix the problem with no charge; I thought that as well. But the fact that it was 1.5 years after the install could've gave an unfair company enough reason to not fix the problem free of charge. The fact that they did makes them good in my book.