Best Remodel in Phoenix AZ

plumber did not solder water pipes correctly over the weekend. Water dripped all weekend through floor and into the living room, I called Doan Restoration , then right away 2 techs showed up to dry my problem away. Michael & Chris the techs moved all furniture and did a great job removing laminate floors ,cleaning and proceeded to dry area. Would hire them again.

At the end of March 2016, we had a plumbing leaking our house, which flooded a majority of our downstairs living area. After turning off the water, we immediately called our insurance co., who in turn contacted SERVPRO of Northwest Phoenix. We received a call from Andrew at SERVPRO within minutes and he had someone at our house within the hour. Their project manager was Juan M., who was excellent. He was very knowledgeable, listened to our concerns, took time to explain the process in detail and was empathetic to our situation. He and his crew pulled up flooring, baseboards and cut out wet drywall within 2 days, with the drying process taking 4-5 days. Juan and his crew helped in easing a stressful moment in our lives. I would highly recommend SERVPRO of Northwest Phoenix.

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

The amount of time I’ve know him he has done an awesome job he is really good at what he does I highly recommend him to everyone!!

Cesar B did an amazing job with drywall repair, texture work on walls and painting. He is very professional and provided excellent customer service. We will definitely refer Cesar to anyone looking for his services as well as call him when we need more work done in the future. Thanks again Cesar!! Keep up the great work!!!?

Tom was great to work with, he showed up quickly and went to work after we had a water heater leak and create some damage. Thanks to quick response, we think that our damage was mitigated. Keep up the great work!

Quickly responded to dry out water damage.
Professional and friendly service.
Very happy with the results!

When it comes to restoration issues, I have no real experience dealing with it at this point in my life. If I ever did need that kind of service, it would be a no brainer on who I call. Austin Michael Ehn. This man would be at my house ready to go before I even called for his assistance. You can trust in the kind of work that he will bring you.

I have used this company a few times now and they are by far the best oneo out there. They are very friendly, honest, and fair. Their staff always explains what going on and I never question anything. You can tell this company is ran by someone who knows what they're doing. Thanks Service Masters -Billy-

Paul Davis was very prompt in responding and Brian is awesome!

I recently had a fire in my home, and I was completely overwhelmed by the damage. Thankfully, I called this restoration company, and they were a lifesaver! Their team was incredibly knowledgeable and compassionate and they worked tirelessly to restore my home to its former glory. I was blown away by their professionalism and their commitment to excellence. I highly recommend this company to anyone who needs help with fire damage restoration.

Best option restoration is the best company you can find in the valley if you have any water or fire restoration issues. This company helped me in many of my jobs for my clients and they are awesome and the best company to work with.

They do such a clean job, my clients thank me for recommending this company. They do an extra mile providing by temporary sink and other stuff while we do the remodels. I never seen a company doing such a great job in a timely fashion. I recommend Best option restoration for all your fire and water restoration needs!!! You can thank me for reading this message after you use their service ?

Because they are the closest firm to us, I decided to utilize them to remove the mold from our house. We are pleased with the outcome and the quick completion of the work. Additionally, they assisted us with our insurance.

If I could give zero stars I would. They are scammers. At first they promise so much stuff, are so nice then they turn around and charge whatever they want. Ridiculous charges too that of course insurance would not cover. Now they are threatening to put a lien on my house. NOT COOL! Do not work with them. Do your research first. I wish i had checked reviews because they do this to multiple people.

This company was nice at first. They were there right away. Helped us get into a hotel. And started our house right away. Come to find out they sub contracted the work out and are trying to charge us 80,000 just for demolition and clean out in our house! Also they kept saying they would send this or that or call us back the following day we had to call them back after a day and couldn't always get a hold of them.

Bill was great to work with! Fair pricing & fast, quality work, I couldn't be happier as a customer. Working with them was completely hassle free which was really helpful during a stressful restoration. Hopefully I won't need to use their services again but if so, I'll be back in a flash!

They were on time, and did an amazing job.

This company is AMAZING!!! The workers were professional, on time and very thorough. I would highly recommend them for any removal purpose or service needed!!!

Very professional and the work was done quickly.

We are very satisfied with the good job they performed. Thanks to Kevin, Adrian and Manuel.