Arizona Fire & Water Restoration

Francisco came on time, with his tools, and did a very good job of inspecting the entire problem in bedroom and bathroom. He is a valued employee in my opinion. He accurately did a floor plan of the two rooms which helped me to as well as the for the insurance company. I Thank youi!

This company has terrible customer service. Nearly 3 months later after a hot water pipe repair I still can't use my kitchen. I am washing dishes outside with the garden hose. They don't return phone calls, and then when I hear from them they say they are busy and short staffed. I need the counter tops put in and my sink & dishwasher and they are too busy to finish.
They started this small job on March 12 and just don't seem to give a damn about finishing it....This is a very BAD WAY TO RUN A BUSINESS leaving a customer high and dry,

Worst place ever. Do not bother with them. They don't return phone calls. Did not even show up for the appointment. Not going to call them back again. What's the point? Seriously!

Arizona Fire & Water have a very responsive and empathetic team that made our negative experience of having a water loss easier to cope with. Marquis did an excellent job coming to our rescue. He was the first point of contact and was very personable in assisting us. We were assigned a project manager, David. David always kept me informed and responded to all of my questions and concerns in a timely manner. James built and installed our new cabinets and went above and beyond his normal job to ensure we had the best quality work. We are very thankful for Arizona Fire and Water!

My wife and I are extremely pleased with the work performed by Hector C. He spent quality time explaining how he planned to fix the damaged ceiling, walls, and moldings. He established a time that he would begin each day and arrived at exactly that time. Hector was prepared! He always brought the supplies required for each day's tasks.

He was quiet as he worked and kept us apprised of any issue he thought we should know. His final product is wonderful. Nobody would suspect the amount of damage that he erased with a very professional approach. We are very pleased.

I'm currently going through a rebuild process at my home due to water damage that occurred just before Christmas. I expected delays due to the holidays and the process of selecting a general contractor to perform the job. I selected Az Fire & Water due to their reputation and on-line reviews, so far I have not been disappointed with the quality of work and their punctuality, they are always here when they say they are going to be here and even though I had to wait longer than I wanted for them to start the actual rebuild process I really appreciated the fact they were up front with me about how long the whole process would take and so far they have been right on the money with their scheduling. Recently I had Mario out at my place doing the drywall repair, and painting and was not only impressed with how quickly he got the job done but also the quality of work he did; you would have never been able to tell that anything happened with the areas he repaired. In addition, Mario was very nice & polite and I enjoyed our conversations during the 2 days he was working on my Kitchen and living room.

I would definitely use Arizona Fire & Water again. Caesar was on time, very polite, friendly and professional tech. I had water damage in my kitchen. Caesar did the installation to my wall, base boards and painted the kitchen. The work turned out GREAT! He replaced my wall that had to be ripped out due to the mold. Replacement looks like nothing ever happen to my kitchen and paint skill are good. No paint on my floor and clean up after he was done. Also, their field manager came out to follow-up making sure everything was okay, if tech needed any extra materials. This is a good company. I would definitely refer them to my friends.

AZ Fire & Water Restoration restored my kitchen ceiling. Their team took time to explain the processes, the approximate time to completion and follow up to resolution.
The team was prompt when returning calls. Mason, Tristan and Brad were knowledgeable and we're able to quickly come in, do their preparation and made certain to leave no questions unanswered. This company really works and communicates with each other, because, whenever I spoke with one team member, they were able to refer to conversations I had with previous team members.
Jose was prompt, prepared and had great skills. He made sure that my home was protected from debris. He was thorough and professional during the demolition and reconstruction of my ceiling. He did not rush through the process of getting the job done as he followed through each task. My home was perfectly clean when the ceiling was complete.
I have to add a shout out to AZ Fire & Water Restoration's Accounts Receivable associate, Sasha. She is the most calm, confident helpful person. Sasha is able to communicate how the payment process works and is efficient in following up with phone calls and emails. I have never had restoration work done before this incident in my kitchen.
I am so pleased to give a recommendation for Arizona Fire & Water Restoration. A truly competent, knowledgeable and professional organization

The crew at Arizona Fire and Water Restoration did an AMAZING job on replacing our roof. From beginning to end, they were professional, thorough and fast in the completion of their work. Communication was great from project set up to the end. They were even able to help us over a holiday weekend. We appreciate all the work guys.

Marquis was great to work with. He was very knowledgeable an did a great job with the water mitigation work. He was proactive, and always prompt and delivered on his promises. While I hope I never have a need to work with him (because I don't want another flood), I would highly recommend him. He is honest and trustworthy.

Cesar B did an amazing job with drywall repair, texture work on walls and painting. He is very professional and provided excellent customer service. We will definitely refer Cesar to anyone looking for his services as well as call him when we need more work done in the future. Thanks again Cesar!! Keep up the great work!!!?

Our house was hit by a car. The crew that came out and shores the house up was great. They even came back the next day to tarp the roof for the incoming rain storms to prevent more damage, which we appreciated. But that’s where the good service stops. I was hopeful because I received a follow up call from the project manager and main office. In this situation there is no such thing as over communicating. We knew we had to wait for the structural engineering report to come back before we got a solid quote, but 2 weeks after the report was handed over we have heard nothing from this company. I’ve called the project manager twice, the office once, and sent 2 emails...all methods of communication have been ignored. We desperately want to get our house fixed and give them the money to do it, but based on the lack of communication I wouldn’t trust them to do the work even if they did eventually return our calls or emails. If anything I’m glad that we realized this before we had them start any work rather than get half way through the process and have them fail us.

Tristan was the first to show up at our home after I made the call to our insurance company. Az Fire and water Restoration came highly recommended! Tristan was very thorough in making sure I knew exactly what to expect through the drying process and what our insurance company would recommend. Even after his part was done at our house he still reached out multiple times to make sure we were getting taking care of. Amazing customer service!!!

Mason also went above and beyond to make the steps of repairing our hot water leaks as painless as possible. Everytime they were scheduled to come out he made sure they were ALWAYS on time. He also has called multiple times to check in after the work was done! They both truly care about the people they are taking care of and it shows!!

I would NOT recommend this company to anyone. Be careful.

We hired AZ Fire and Water Restoration after a house fire on 3/31/19. Today is 11/23/20, a full 20 months after the fire and the home is still not complete. My sister, Yhara Quiroz, has written a detailed review shedding light on her experience that I would suggest you take a look at.

We have dealt with 3 different contractors and the general manager of the business and have still been unable to finish this project. Conversations with these people end in empty promises that serve only to stretch the timeline of this project out. We feel trapped as there is no one left for us to turn to in the company to hold them accountable.

They refuse to be held culpable for lost items and shoddy workmanship. The only thing they have been consistent about is requesting payment for their services. My sister has spent countless hours staying on top of these people making sure work is being completed. If it weren't for her, AFW would have taken us for thousands of dollars.

Everyday that they do not finish the work is another day that we have to think about the fire. We are unable to move on emotionally and their actions suggest that they simply don't care.

Jose came to repair a spot in our room that had water damage. He did amazing work and was so thorough with everything! He ended having to paint our entire ceiling and did a great job. Jose was so kind and professional, we would definitely have him back if we ever need more work done. Thank you Jose!

Cesar Baca completed drywall and paint repairs for us. His skills are exceptional and he is both knowledgeable and professional. We are so pleased with the way everything turned out. There was a lot to do and he did a meticulous job in a timely manner. We are really glad he was there to help us!

AZFW did a fabulous job from estimating to fixing the extensive structural water damage to my home. Everyone I worked with was very responsive, friendly & professional. I highly recommend this company. Lastly, the project manager, Mason, was also outstanding. He took the time to answer ALL of my questions and complete ALL of my requests. He knew I was very worried about the water damage.

It is rarely or almost never that we post reviews on a public website. However, it is imperative we make this exception, given the service we received from Tristan during our stressful situation wherein our home had a water leak and subsequent significant damage. Tristan was instrumental in relieving our stress by his calm and kind demeanor. He swung into action immediately - estimates and clean up of our place were done within the week and 3 weeks later our home is back to normal. Discussions about payment were almost non-existent - there was trust and the priority was to fix the home. Attention to optimizing cost while doing an excellent job were evident in the discussions. Updates were frequent and timely despite having many other projects on the go - It was like he was fixing his own home! What a pleasure - a professional who enjoys his work and truly cares about his customers! - Thank you Tristan, and wish you the very best always - Umesh and Pam

Excellent reconstruction of cabinets fitting my timeline. Cabinets look better than before. Really appreciated Jeff, the project manager, keeping me updated on progress and insurance claim. Juan, Caleb and James are excellent at what they do! Great reconstruction team and very thoughtful and considerate wearing masks in our home.Thank you!

Looks great! Hector did a wonderful job fixing what the original person did incorrectly. He was very easy to work with, did the job quickly & cleaned up afterward. The room looked cleaner after he got done than when he started ?
Highly recommend & thanks Hector!

This is the 3rd Water Damage that we have incurred and we have used AZ Fire and Water each time. No need for us to look elsewhere as they do an OUTSTANDING JOB from drying out the water damage to making your home look As good or better than before. The gentlemen in charge was MASON he was very accommodating and AWESOME. The rest of his team was also
EXCELLENT! From the drywall and painter Cesar to the people who came everyday to see if the area effective was dry, the people who packed up 2 rooms of our home and put all my nic nacs in bubble wrap better than I would and marked what shelf and where on the shelf I had each item and the one's who lifted my wide and heavy furniture that was not easy to get out of our front door. We offered to help but they had it. All of the many people from the office staff to the one's who came to our home were very pleasant, didn't complain and were hard workers.
We would Highly Recommend
AZ FIRE AND WATER if you want a great job done and easy going reliable people you can trust to work in your home!

After a fire sprinkler pipe broke in my garage, Cesar B was assigned to hang the new drywall, paint, and put up the new light. I could not be more pleased with his attention to detail and how kind he was through the whole process. Cesar goes above and beyond! I hope AZ Fire knows how lucky they are to have him as an employee.

We could not be happier or more impressed with Arizona Fire and Water. They promised everything would look as if nothing had ever happened and the result of their work is that our kitchen which was flooded looks better than before. Dave Younan and his entire crew were fantastic.

Last years event of water damage at my father's home was very frustrating with very little positive events to lighten my day, however your company made the process as smooth as I feel it could have went.
Very hardworking individuals with the highest level of professionalism makes your company one I will call back if ever a disaster were to strike again!
Great job Everyone!

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

What outstanding service! Tristan and AZFW were great. Not less then 3 months into my first home a had a major water drain pipe go out that took my guest bathroom and half my kitchen with it. I call them and rest is history. Tristan my project manager had me up to dates on repairs everyday.

Had Arizona Fire and & Water out to my house a couple months back and would not recommend them to anyone. Don't waste your time and go with someone else. They don't care about customer satisfaction. Took forever to returned calls and did a poor quality work. If I could go back in time I'd of gone with like Dryfore or a better company with better customer service and quality of work.

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

We were strung along for 3 months with very little to no communication. We were lied to about a permit delay (was never actually requested). They sent paperwork asking for payment because admin thought the project was almost complete and work still hasn't been started. Today we received a call that the foreman quit awhile ago and they can't do the work. They blamed COVID, but COVID doesn't mean you can't be honest and return a phone call. Zero follow through, zero transparency- many unreturned calls and not one minute of work on the house.

Hector C was fabulous! He showed up on time, did great work and my cats liked him! I highly recommend Hector for any type of work. I would hire him again. Superlative in all ways!

Arizona Fire and Water were the first responders during my recent kitchen flood. Everyone who came to address the damage and see to repairs were great. Mario and Dave (and the others) were punctual, polite, friendly, efficient, respectful. The kitchen is back to its original state and I'm so happy and grateful to Mario and Dave and AZ Fire and Water.

Francisco put us at ease immediately. He is so informative that we trust him and the company he represents. Although we haven't met the other crew members yet, I am confidence that the job will be done right.

Ceasar B put our kitchen back together for us and was excellent with detail, answering questions and timely in the completion of work. Ceasar was prompt, kind, and pleasant. I'd give him 5 stars across any category I can think of.

Arizona Fire & Water Restoration came out after a late night break-in at my home and got my window boarded up and shattered glass cleaned up as well as possible inside the room and outside on the patio. They were sympathetic and concerned and commiserated with me as they worked hard to get my home secured. I appreciated their quick response time and care in those very stressful moments.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Mason C. was great to work with and handled everything very professionally. Jose did really awesome work and was super accommodating. Overall, the service and repair was wonderful and I would definitely recommend and reuse AZ Fire & Water Restorations in the future.

A few weeks ago I would have recommended AZ fire and water to everyone I know. As of today I wouldnt recommend to even my worst enemy. Very poor work done. Workers used my husbands tools and ladder with out asking. They unplugged stuff in my garage so they could plug in there phones and tablets. They didnt match the baseboards nor the casings. They were also installed poorly. Paint didn't match on walls nor ceilings, plus painting looked like it had been done by my 11 year old. I am still waiting on the carpets no call or no show so far today when they were supposed to be here around 7AM. Speaking of carpet, the padding was not installed properly therefore when you walk into the bathroom the edges of the tile slice the bottom of your foot.
The so called manager came out and went to a part of my house where there was absolutely no damage which is right outside of our 18 year old daughters bedroom where she was sleeping to look at the door casing. He did not ask if he could go over there and nor did he have a reason at all to be over there.

I feel sorry for the 2 workers that came out for 4 days to fix the 1st workers disaster. They really did a good job and do not deserve a bad review. They are probably the best of the best at AZ Fire and Water, but if not done shoddy the 1st time they wouldnt have had to come out and basically start over. Unfortunately we are beyond frustrated.

I work in the insurance business and we refer our homeowners all the time when they need restoration. We are taking our referrals elsewhere

I would never recommend this company. I am having a terrible time trying to get my condo back together. It has been 3 months since a pipe broke in my master bedroom bath and I still do not have a toilet or vanity and I still have plastic up where the walls should be. In the hall bathroom, although there is a toilet, the tile from the floor is no longer and I have missing walls. I was told by the Estimator/Inspector that my vanity would be replaced due to water damage, and that once the construction started, the supervisor would tell me where to go and look at new ones, instead the supervisor informed me that the estimate had it listed as R & R which is remove & restore, which means all they do is take the vanity out and replace the bottom section and then put it back in.

These people tell you they will call you back and set up appointments to start the job - but it never happens. I have called and e-mailed the person handling my job and he has yet to get back to me.

I can't say enough good things about AZ Fire and Water. As an insurance professional you want to make sure your clients are handled with care and the utmost professionalism. AZ Fire and Water over communicated to me and my client on a recent claim, I absolutely could not be happier and thankful for this. Highly recommend.

This is the worst company to do business with. I was going to remove my tile myself, and was told by the job supervisor that it was not worth my time and that it would only cost $150 to remove it. So I had them remove it. I then decided not to use this company and received a bill for $426. They say that that is just there cost, and they can't answer for the quote that there employee gave me. I haven't spoken to the same person twice about it. They keep passing me around.

I can't say enough wonderful things about Arizona Fire and Water Restoration!
Bob Miller, project manager, headed up our restoration. After a major flood through out our home from the condo unit above us, he brought in teams of well-trained, experienced workers to complete the restoration. Lawrence, Sr. and his team was enlisted to patch, tape, and paint our walls. The holes were imperceptible upon completion. The walls were perfect, once painted. After new carpet was rolled out, the cleaning crew arrived. Six months of mold and mildew residue, construction dust, and debris from work crews disappeared. The black asphalt and tar that was tracked in on our tile and grout for the previous six months was steamed off by Frank and Greg in half a day. The results were astonishing! Frankie arranged for a textile crew to assist with curtains. Everything was well-coordinated. While the process of remediation, restoration, and renovation takes what seems to be an agonizingly long time, everyone at AZ Fire &Water was understanding, helpful, empathetic, and invested themselves in the projects. Many of them are victims of disaster loss, as well, and identify with what you're going through. Got a kick out of Judith and Jorday--they will even help you with your computer!

AZFW is hands down the worst contractor I’ve ever worked with. Extended review is on yelp. Losing paperwork, charging for services not rendered, lying, not returning communication, pointing fingers, damaging existing property, unable to complete repairs, attempted blackmail; the list never ends. I'd avoid this company at all costs. Almost 6 months after starting business with them, the repairs to my wall still need to be addressed, there is additional damage by the company to my floors to be remedied, and I've had an increase in my homeowners insurance as a result of a claim being paid out. Not at all worth the hassle.

We had to work with the solar panel company which was a nightmare but Leonel was so flexible with us. When the solar panel company told us the night before they were coming to take them off (they had us scheduled for 2 months from then), he made the roofing job happen within the week. The guys came and worked hard all day and within a couple of days we had a new roof!

This company is fabulous and if needed again we would call them in a heartbeat.
They were quick to respond, neat and efficient, informative and conscientious.
Even though we had to leave on a scheduled vacation, we felt comfortable and confident that the job would be completed as scheduled.
Very satisfied from beginning to end.

Ceaser, Bob, Victor, Bradley and theirs crews were very fast, efficient and polite. Always on time and responsive to any questions or quearies I had. They as well did a good job on explaining what they needed to do and in keeping us informed throughout the process. Would highly recommend them by name to others.

Hector Celis was the most professional employee and all around one of the most respectful and thorough man with every aspect of the job. If I ever have another problem I would definitely choose Hector, with Arizona fire and water restoration,

Hector did an AMAZING job restoring my walls after some recent flood damage. he paid attention to everything right down to the finest detail. walls look like there was never any sign of damage. Thanks Hector!!!!

Can't say anything bad about this company. they repaired my roof and actually paid from their own pocket to purchase some fans and lights which the insurance company didn't covered.
They've well organized and performed crew.

I had such a great experience meeting and communicating with Francisco...I called this company to come in and give me a quote for the water heater burst and damage in my water shed and utility room...He listened to my concerns and answered alll questions and I felt much more confident in what he had explained to me! I am looking forward to working with this company going forward.

AZ Fire & Water is a great company to work with. As an insurance provider it is important to us that we refer the best to our customers, and I always refer AZ fire & water with confidence.

Let me start of by saying I am in a customer service industry and I know how refreshing it is to receive positive reviews rather than negative. That's were Tristen' comes in.
Monday , February 3 I got online, filled out the form and received a call within 15 minutes. Tristen explained what the process will be and offered to come over the next day. By that same afternoon he had gotten back to me.
Yesterday he once again explained the value of your company and again the next steps. THAT'S CUSTOMER SATISFACTION! I was unsure since I've never done this before but felt reassured by Tristen's value to your company. Pleas forward my comments to him. He deserves to know how I feel. Thank you. Sandee Buonauro

Awesome job with taking care of demo and restoration in a timely and professional manner. Jose, TJ, Frank did a excellent job getting our house back in order. Highly recommended.

I highly recommend Arizona Fire & water. Murray was great to work with. He explained everything that was going to happen and it got done on time and excellent work. Murray was very professional & did an A+++ job.

They came right away to take our water damage right away it was great but 3 months with no floor and they brok our patio door. We asked them everyweek if they could fix it never did anything . poor communication. I would never recommend that we had to hire a different company and they move way faster

In the beginning stages of an insurance claim. Received a call within 30 minutes and a visit within 24 hours.Mason was very polite and professional. Looking forward to doing business with Arizona fire and water.

My house has had a tarp on it for over two months. They came out gave me an estimate my insurance did everything they asked for yet I am still waiting and every time I call them they seem like they have no clue and I have to explain everything like it’s the first time calling. Now I am going on my third month and my house has been getting rained thru with this last months storms causing more damage. IF YOU NEED YOUR ROOF DONE GO WITH SOMEONE ELSE OR WAIT MONTHS LIKE I DID.

They showed up on time got the required work completed and kept me informed of the status. Since I live in Oregon and the rental home that had the issue was in Arizona, updates on the status of the project were important!

Tristan was very professional and knowledgeable. He explained the the cause of concern clearly and gave several options to rectify the issue. I would definitely recommend Arizona Fire & Water

Tristan was very nice and helpful. He was on time and efficient and also willing to help with calls to the plumbing company for me.

We work very closely with Arizona Fire & Water Restoration and they are nothing but amazing. Jim Doorley and Brad (with tech) have gone beyond our expectations and we greatly appreciate it.

Frank and Greg were very efficient and made sure the dust from the work they did in the kitchen did not spread all over the house
They are very pleasant and we felt comfortable with them in our house

Cesar B was great to work with. Quality workmanship, on time and always polite and respectful.

I recommend Az Fire & Water. They did everything necessary to get our home back to the conditions we hoped. Thanks to Jeff and his crew.

I have worked with AZ Fire & Water for the last few years. They have always been professional and communication is extremely helpful in helping decide how to move forward after something bad has happened!

Cesar B. Was especially professional and new exactly what to do on the job. Work was perfect. Kudos to Cesar.

Frank was extremely helpful, well informed and communicated very effectively about how to determine and correct dampness. He even opened up a spot to allow it to dry.

Amie, is always bringing value when she meets with us regarding all the products and advantages that AZ fire & water bring to my agency and to using her company.

Hector was great. On time, efficient, high quality, very clean work.
Highly recommend

Brad J with AZ fire & water is awesome. If you have any restoration needs, give them a call!

Hector did a great job installing quarter round on our new floors

Tristan J was very helpful made a stressful situation easier to deal with. Professional fast response very knowledgeable.

They did an excellent job.
I would highly recommend this company to family and friends.

This is a great company for all of the reasons above. Could not ask for a better team of people especially when dealing with an in home crisis.

Hector was very knowledgeable. Very honest and trustworthy . I would recommend to my family

Leonel Campas and his team were great.They were very professional and efficient.I highly recommend them.

Amazing customer service and attention to detail. Would highly recommend for all mold, fire, and restoration work

Work done right. Mason was great he made sure the work was done as it should be

This company is a great company to work for and we strive to do the best job that we can every time!

Hector was professional and did exceptional work!

Excellent work by Hector. Very professional and thorough.

Do not use this company. They cannot get the work done.

Great work for the team Arizona fire and water restoration.thanks to all

Cesar did a great job, Thanks Cesar!

Good job.

Fast, great work.

Professional and timely service

Horrible service and very disrespectful