ServiceMaster Restoration by Desert Dry

Everyone is extremely friendly, helpful and professional. I was so impressed on how easy they made the process for us. Had water damage and they removed a bathroom cabinet. The work preformed was done carefully (they were able to keep stone slab in tact) and in a timely manner. Brandyn and Jeremy came out for initial inspection and then they returned with a few more guys to complete the job. I hope I don’t need them again, but if we do need mitigation I will certainly call them. Brandyn also explained everything and was very responsive. 100% recommend!

I cannot say enough good things about our experience with ServiceMaster. Our basement recently flooded and ServiceMaster was on-site within hours.
Charles and Jeremy were honest and up-front in their communication with us; they checked in daily, called ahead, provided timely updates, were always available for questions, and worked directly with our insurance company so we didn't have to.
They made a disastrous event feel manageable. If we could give 100 stars, we would.

Jake and Connor did a great job with our water damage related cleanup. They were very responsive, informative, and made the process very easy. They were on time every day and made sure to treat our home with the utmost care. Jake walked us through every step and answered all our questions to help put us at ease during such a stressful situation. Definitely recommend Service Master.

I just want to say thank you to Service Masters by Desert Dry for taking care of my water damage issues. Jake, Kevin, Connor, Ivan and his father were all very professional and thorough. I also appreciated the 15-30 min heads up call before they came out to do any work! Thanks again!

I was extremely pleased with the way Service Master handled my restoration. From start to finish everything was done extremely professionally, proficiently, & meticulously. Two members of the team- lead Charles Stratton and Kevin Lopez went above and beyond. It was obvious they knew exactly what they were doing, that they enjoy what they do, and that they cared about me as a client- beyond what I've experienced from other professionals in this- or any other field. I've had experiences with other restoration companies- some awful- but none quite like this- I highly recommend Service Master to anyone & everyone- as far as I and my insurance company are concerned they are by far the best restoration company out there.

Charles was our service lead and he was excellent with communication and set-up. He always let us know when he was coming with a quick phone call and a 20-30 minute lead if not more. He was courteous and always did whatever was comfortable for our family situation. Thanks Service Master and thanks Charles!

Super responsive - they came within 2 hours from the start of the flood and the team (Kevin, Ivan, Chazz & Connor) jumped right into action to start mitigating further damage and start the remediation process. Their knowledge, expertise and speed saved us thousands in excess damage and allowed us to stay in our home during repair. Thanks again!!!

Charles was our team leader. He did an excellent job. On time, kept me informed and up to date on the process. Very pleased with Charles and the outcome.

Charles Conner with Service Master came to our house to dry out our upstairs shower after a leak into the downstairs shower. He was very professional, compassionate & helpful. I would highly recommend him & Service Master.

Kevin came into my home to clean up after the storm. He explained step by step what to expect. He was friendly and worked quickly. I would absolutely recommend Kevin to anyone.

Ivan Numez and his dad Gerardo were very professional and courteous. Ivan explained everything that they were doing and went over all the damage that was done by the water. The service was thorough and very prompt. I would highly recommend them.

Sherri Waldenburg is always helpful. I highly recommend ServiceMaster Restoration by Desert Dry and refer all my clients to them.

Such good results!!! Branden and Chaz did a great job from start to finish. They explained the process every step of the way. All my questions were answered and communication was open to call with any issues I had with the water damage. They left no mess to clean up after. I like that I got notice before arriving. Great job!

Service Master showed up after we had a home flood on April 28, 2021 involving two bathrooms and our kitchen. The flood included the tile flooring up and downstairs, the shower tile, our kitchen cabinets and our ceramic countertops. The Service Master techs always arrived at the time we arranged. They were clearly competent, hard working, and very good at communicating with my husband and me, answering the many questions that we had, clearly and respectfully. They treated us like this had been their home that had been flooded. Later when the work had been completed and I called their Program Manager, Sandi, she spent nearly an hour answering detailed questions I had regarding our damages and repairs, making sure I had the same understanding as my insurance company. I rarely write reviews but when a company and its employees are so well managed I like to recognize them.

This is a class operation. Specifically, Jake and Christian whom handled the tear-down and clean up of our wet floors. If i could give them 10 stars,I would. Ripping up wet floors from a concrete slab, mitigating mildew and air borne spores is a huge undertaking. But all was handled by these two pros with aplomb and care for their customer. Highly recommend Service Master Restoration here in the Valley.

Gil Chandler AZ

Refer all my customers to them. Sherri is amazing. They are very thorough and take care of their customers. Highly recommended

Brandyn and Chaz did a great job remediating the water damage we had. They were always on time, kept us in the loop during each step of the process, and were a pleasure to work with.

Brandyn and Charles provided courteous and professional service when helping me deal with an unfortunate water damage incident.

Went away for a weekend and came back to discover my dishwasher had leaked all over our home. Water had traveled from the kitchen into our living room and into the bedrooms throughout the house. I don't know how long the water was sitting but it was long enough for everything to get soaked. We called our insurance immediately. Within about 2 hours the Service Master Desert Dry team was onsite and got to work. The guys on the job were great. They explained the process, answered my questions, and worked with my insurance and returned our home back to normal in a few days. The crews that followed up explained the timeline and helped me with my insurance when I needed it. This had never happened to me before so I really appreciated how helpful their team was throughout the process.

These guys are the best. Got referred by a friend. Their service and professionalism lived up to the hype. Julio and J worked nonstop from the second they arrived to the moment they left. They were careful with all our belongings and very personable with my family during a chaotic time. Would recommend this organization to anyone needing these sorts of services. 5 stars.

Josh

When Adam and Will came out it was very stressful, my lower level flooded when we were away for 2 days! They were prompt and professional, explained everything and answered all my questions. It was a long process, but it was bearable. I can't say enough about how well they worked together and how comfortable I felt with them coming into my home. They had integrity and were always ready to work and did everything they said they would do. That meant a lot to me. Thanks you guys and Service Master!

We had some very serious water damage in our kitchen from a leak that happened while we were out of town. These folks were recommended to us and we couldn’t have been happier. They were always on time and answered all of our questions. The most important aspect was communication. Always responded promptly and we would recommend this company to friends, family and anyone who has a need for their services. Thanks Desert Dry for helping us get back to normal!!!

The Desert Dry team was fantastic for us. They communicated with me daily, and worked with my insurance throughout the whole process. It wasn't fun, but am thankful for Desert Dry and would call them again if this happens. Thank you again to their team.

Our house flooded as a result of a waterleak while we were away over the Christmas holiday. We came back to a flooded master bedroom/bathroom and called them that night. They came out the very next day and began their work. In addition, we were headed to Europe for 2 weeks a couple days after coming home to the flood. They worked with our family, set up a lockbox, and provided us updates on a daily basis. We had a great overall experience and are very thankful for their work!

This business did an outstanding job with water clean up and repairs. They were responsive, communicated well and performed high quality repairs. I would definitely recommend them to friends and family without any hesitation. Thank you to Jon and the team for a job well done.

I needed some paperwork from 2018 after my water damage happened. The great part was taking to an employee and getting what I needed when I needed it. The Desert Dry Restoration team is great. Had a wonderful experience last year with them. Since I am selling my home it made it easy to call them and get the paperwork I needed for my home sale. Thank you to the team!

The team connected with us very fast at 1 am and said they would have a crew out by 9-10am. The team came out at the specified time and they shared their knowledge on what needed to happen. The team was very nice and never seemed annoyed with all of my questions and concerns, they took their time explaining the entire process, during a stressful time.

I've been using Desert Dry exclusively for more than a decade to pack and store my customer's personal property. Almost 20 years as a residential/commercial contractor, I've worked with a dozen other companies, but have found Desert Dry to be the best at what they do! Desert Dry has the highest quality product and unparalleled customer service. I plan to continue working with Desert Dry well into the future. I also highly recommend them to homeowners, businesses and other contractors.

My experience with John and his company was stress-free. While waiting to move into my house, they stored my belongings and there was not one issue. Very professional-and friendly.

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

The entire team was very professional. They communicated throughout the entire process and never left me wondering about the next step. I'd recommend this company to anyone dealing with water damage.

This company is very diligent in protecting your property and belongings during a stressful time. Sherri is the best at representing the company and their many services.

I would never recommend this company to anyone. In my opinion, they are careless with your items that they are supposed to try to salvage, communication is very poor, and they have very sketchy billing practices. But who cares, insurance is covering everything right? You don't need to actually scrutinize what we are doing. Ha. If you have a choice, unlike me (my insurance brought these people to us, but I made sure I relayed my experience to them so they would never use them again), DO NOT USE THIS COMPANY.

I have used ServiceMaster by Desert Dry as a referral for my clients for many years. I have had nothing but glowing reviews from their customer service, professionalism and quality of work. I recommend them highly!

First rate asbestos testing and evaluation for my commercial building. Dan Bonhert was very knowledgeable and professional, and evaluated and tested our suspected asbestos in the flooring material. Thank you, Dan!

Desert Dry was there for me when I really needed they. They are on time, respectful, took amazing care of my belongings, and knowledgeable. I would use them again if needed.

They were professional and very responsive. I was able to reach them at 4:30am and they were home by 7am. They took care of everything and also dealt with the insurance directly. I would recommend them for any water damage clean up

These guys are amazing and fast!

Branndo and chas were great highly recommend. Thanks for all they did

Employee of yours in one of your yellow vans just flipped me off while driving by me. What kind of people do you hire over there?

Ran someone off the road and left the scene.