Best Commercial Service in Phoenix AZ

Came out early next day and went over all the damage and gave me comprehensive advice even though I needed to go through a different company because we had asbestos.

Ryan and his team are great. They are not only professional, but they put their heart into the job and went above and beyond for me when they did the remediation for a pipe burst in the ceiling. I highly recommend them. Nice people too. Thanks

Our home flooded Recently from a busted pipe and we had a ton of water damage. I decided to call Servpro of NW Phoenix and I am so glad I did! They were so quick to solve our problem! They were so helpful and kept us in the loop every step of the way! Their customer service is amazing and I highly recommend them!

Outstanding customer service as well as kind hearted employees. I had the privilege of speaking with Melissa regarding my situation. Melissa provided nothing short of amazing customer service and expressed empathy for me. She was very detail oriented and provided amazing, but realistic feedback and resolution in a difficult situation.

This company took care of me when I had a flood last week. I’m glad we made business and the guys were always prompted on time . I'm so glad I contact them to do the work highly recommend them to anyone and everyone will for sure be contacting them for future projects.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

I really appreciate the work that Servpro of Central PHX did on my house after we had a pipe burst while out of town that flooded the house.
They restored a lot of items and got my house and carpets dried and repaired.
Really great customer service from Melissa Williams and her team.
Will definitely use the company again.

Jeff and David worked on what needed to be done. They were professional and did an excellent job. You wouldn't even know they were here doing all the work. Will definitely use servpro again and highly recommend this company and especially Jeff and David.

THANK YOU Servpro East Phoenix!

Rulon was very professionals He was very helpful and communicated well. He explained the process to me very well. Overall, I was impressed with the company

We had water damage as a result of improper solar installation. The crew at 1-800 Water Damage was amazing. They explained the process in detail, removing any worry we had about the mold they discovered, set up containment for remediation, and were even willing to come out over a weekend. I wholeheartedly recommend their services to anyone who has had a water leak. Even though it may not look like it, if you have any water issue, you probably have a mold issue too. Definitely call an expert.

I have had the pleasure of working with this water damage company over the past year. As a fellow restorer I can say these guys work hard to make sure their customers homes are fully restored and that they are extremely happy! Keep up the great work team!

Matt with Jenkins was very prompt and professional in handling my roof replacement. He made the process as easy as possible and was helpful with working with my insurance to make things go smoothly. The roof looks great now!

Venturi was contracted by our insurance company to repair interior damage from a roof leak from storm damage. Arrangements were made for painting in as timely a manner as was possible, since interior and exterior repairs needed to be coordinated. The painting crew assigned to us was quite poor. They did not cover our furnishings well and we found numerous spots of paint on our furniture, flooring, and appliances. Very disappointed in the quality of workmanship. Would not recommend.

Relatives visiting from Chicago and a pipe bursts flooding the guest rooms. YIKES...what do you do???

I was referred to this company and the owner personally came out after hours to set up fans and saved the carpet while we went out to dinner.

Wow...just can't thank his company enough for all they did! Personable, great service after hours and reasonable pricing = 5 stars for this company.

Very professional and quality work. Highly recommend!

I have used this company a few times now and they are by far the best oneo out there. They are very friendly, honest, and fair. Their staff always explains what going on and I never question anything. You can tell this company is ran by someone who knows what they're doing. Thanks Service Masters -Billy-

Be careful if Todd does your job, he’s known for charging to use top quality material but puts the cheapest products on the houses to make a personal profit .

I recommend AM/PM Restoration Services to anyone who has flood or mold as the result of water damage. We had both problems and AM/PM fixed both of them professionally and with care. Thank you AM/PM!

I had water damage in my home, Greg and Frank came out. They were extremely knowledgeable, quick and efficient.

The fire damage restoration service provided by this company was exceptional. They arrived promptly and worked efficiently to restore our home. The team was professional and respectful throughout the process. I highly recommend their services.