SERVPRO of Phoenix

Servpro of Phoenix assisted our family with a clean up and reconstruction from a recent fire we had at our house. We had an electrical fire in one of our bedrooms that burned the walls and floor completely and contaminated the entire house with heavy soot. We called Servpro of Phoenix for the services and we are very grateful and happy with all they did for us. Their emergency crew arrived on site right away and cleaned up the debris and started the process. They took care of our personal property as well and professionally packed and move all our belongings to their processing/storage plant. The project manager in charge was very knowledgeable and patient with us throughout the entire process. They rebuilt our house and returned our belongings without any problems. We would like to thank the entire Servpro of Phoenix team for all they did for us. We would highly recommend their services.

Outstanding customer service as well as kind hearted employees. I had the privilege of speaking with Melissa regarding my situation. Melissa provided nothing short of amazing customer service and expressed empathy for me. She was very detail oriented and provided amazing, but realistic feedback and resolution in a difficult situation.

I would definitely use serv pro in the future and refer friends and family. The crew was friendly and professional. Jeff took time out to thoroughly explain the process to me and keep me apprised at each step of what to expect. Which was nice as i was worried about the demolition. All in all a great experience.

Jeff& Jacob did a wonderful job explaining the whole process and doing the work all the demo was done quickly and clean I highly recommend them
James E Nicholas Jr

Javion was great assisting me with the water damage done to my home due to flooding he assisted me in a very timely manner and was a great help I would definitely use this company again .

Jeff and Jacob did a fantastic job. Very professional and very nice. I highly recommend them.

Pack up, clean up, move, unpack.
I wanted to let everyone know what a pleasure it was to have the Servpro crew help me with my move. They were very respectful of me and my belongings. They packed and moved my things as if they were their own. I highly recommend Servpro of Phoenix. They will be my first call if I move, have a flood or fire. What a crew!

Jacob and Jeff came out and were efficient and communicated everything well! A great team

I had a whole remodel done, I had majority of their services done as well and highly recommended! Austin and Tyler were great techs specifically and super professional! Thank you guys:)

Servpro of Phoenix does an amazing job of restoring your home or business and making it like it never even happened. Melissa can answer any of your questions on fire water or mold. She is very professional and courteous to all of the customers!

Needed restoration and we were stressed about it And our Servpro team member Melisssa Williams helped us feel good and made us feel secure and relaxed, and relieved our stress. She was wonderful. Thanks Melissa!?

Shelby was amazing. 10/10 recommend this place. She’s a hard worker & smart kid.

We would like to thank Servpro for the amazing job they did at our Church. Very fast work and efficient. Servpro cleaned up water damage, restored, repaired, and painted. They did a great job and our Church is looking bran new. Thank you once again.

Jeff and Mara were awesome. They did great work, showed me what they did and explained in detail. Really appreciate them for all they did!

Austin and Jacob came out to my house very quickly and they were so professional! I will definitely use SERVPRO again!

Austin and Jacob were great. They arrived quickly and were very professional. I will be recommending them to family and friends.

Javion was very professional with his work and made sure the mess was all cleaned up. Had no issues whatsoever.

Jeff and Javion did an excellent job on the demolition portion of the water damage cleanup and repair. Very professional and left everything cleaned up.would recommend.

Technicians Jeff and Elijah were very professional, clean, timely. Very professional

Jeff was a fantastic technician - very communicative, hard working, and knowledgeable. Would highly recommend their services.

They came in got right to work and explained everything and cleaned up! Jeff and Jacob were kind and accurate.

Jeff and Jacob were awesome. Quick, nice and efficient. Thank you for all your help.

Had a few issues with some water damage in the walls of my home the receptionist Nina was very professional with providing information and giving advice on how to handle this situation

Servpro technicians Jeff and Jacob came out and did an excellent job with removal of water damaged material.

They did a great job with deep cleaning and duct cleaning after we had work done at the house. Thank you!!

Thanks to Chrystal, Jeff and CeeCee for coming up late on a holiday weekend to do the cleanup. I appreciate your hard work

Had a water loss at my house at 2am no one was answering, servpro answered austin and jacob were very professional highly recommend.

Amazing job! Great service from the tech Ricardo Chavez he was very professional and informative.

My name is Gloria and I love working at Servpro. Really warm working environment and love all the staff ?

Dealing with Amanda and her supervisor has been a great experience. They're both really patient, calm, and sweet. I appreciate the educating Amanda did for me as I navigate this process. Both these women are fantastic at customer service.

Amazing company, everyone was great. Austin was very helpful.

I am an employee of servpro, and I recommend the services to you. Personally, I love working for this company.

For 3 days, we were fortunate enough to have an incredible crew working in our home, cleaning every surface, working to remove ash and soot. I am beyond grateful for the work of SERVPROs Cleaning crew. Under the leadership of Amela, they cleaned every cupboard and dusted every surface, they cleaned behind bookcases, under beds, on the top shelves of the closets. They were beyond thorough and they did not cut corners. My house has never looked better, which is incredible considering we had smoke travel throughout the entire home. In addition to their amazing work, this team of women were so incredibly kind and professional. I was nervous about having people handling my personal belongings, but they treated my home like their own. We feel very fortunate to have crossed paths with this crew and this company.

I could ask for a better group of smart, hard-working individuals to spend my work life with! ?

Servpro is the best company. We get everything done

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

They were prompt, professional, efficient and courteous. Josh the owner's customer service was off the chart and Matt explained everything I needed to know prior to starting and they followed up just as they said they would.
I haven't had much water damage issues in my life but when the next ones happen these are the folks I'm going calling

I would not use or recommend this company. My husband died unexpectedly in July. We hired ServPro to do bio-hazard, disinfectant clean. A $600 Montblanc pen went missing. It was very dear to my husband. Our son noticed it missing immediately. I called ServPro immediately. After 7 phone calls to the company, I filed a police report. It is disgusting and wrong to rob from a person recently deceased. ServPro charged top dollar. I regret ever hiring them. Finding or Replacing my deceased husband's pen is taking attention away from our grieving.

Amazing company with lots of respectful and skillful employees.

Jeff and Jacob are wonderful

I have learned a lot here

Professional, fast and trustworthy
We couldn't ask for a better Restoration company to team up with.

Great company reliable and excellent work

Thanks for the work you have done, the studio is back alive because of you. I would definitely choose him next time.

Chris Butas was the project manager for my total house remodel and I couldn’t have had it better with him. He was patient and courteous throughout the experience, always available and responsive. Thank you Chris and ServPro of Phoenix for excellent service.

Christian did a great job installing the carpet in our office.

Christian did an excellent job and he is very polite!