Best Heater Issue in Phoenix AZ

Great people - fantastic and fast service. Have always been great and we have no complaints!

Chris installed a laundry tub in our utility room. He carefully removed the sheetrock to get at the plumbing and replaced it when he was done. He left the room spotless. You could tell he takes pride in his work. (The only thing left for us to do was to tape the sheetrock where he cut it.)

We had a great experience with Moon Valley Plumbing! Both bathrooms in our house were overflowing with water and we first contacted another company. They came out that night and ended up being a disaster. After not being able to run the water, use our bathroom overnight, and having to go outside to use the bathroom with our 11 month old in the house, my husband decided to call other companies first thing in the morning. We googled best plumbing companies in AZ and Moon Valley came up. We quickly got a call back from Alex and he came to the rescue! He fixed the problem right away and was very pleasant and genuine. We were so put off by our experience with the other company, but Moon Valley saved the day!!

The guys that show up are always nice and professional. I didn't mind they showed up after 5pm for an appointment time of between 12 and 4p and didn't call to say they were running late, it happens. I found out today that the tankless water heater they recommended and installed 5 years ago is out of warranty, the manufacturer is out of business and I am out of luck. The $5k we spent is a loss since the water heater only made it 5 of the anticipated 15-20 years we had been told at the sale. Not sure what to do because they now recommend we spend another $11k, yes $11k to buy a new system. As much as I like the people that have come to our home over the years, I'm not confident they know much about tankless water heaters or care that they recommended a dud last time. The 15% discount on the new system they offered was kind of a slap in the face. I can only imagine if I treated my patients like that.

Installer (Saul) arrived and reviewed installation process in detail and then performed the work with additional company resources. Work was completed as planned. I have 40 years experience in building construction and appreciate tradesman that care. Parker and Sons isn't cheap but warranty and service agreements combined with Lennox equipment and quality people equals good value.

Professional, knowledgeable and friendly. We used this company several times and highly recommend it

I really appreciate how timely and communicative they were. I was able to get an appointment very soon after calling them for the first time. They also kept me updated with a reminder the day before, information about who my technician would be, their expected arrival, and they gave me a confirmation call when he was heading over. They also explained the issue, the recommended fix, and afterwards they demonstrated it worked correctly.



My technician, Cameron, also had all around good customer service. He wore booties, asked my preference for knocking every time he needed to come back inside, cleaned up after himself, was polite and even funny, and most importantly my doggies loved him. All around a pleasant experience.



Edited spelling

They did a very good job very clean and good people Andrew and Fernando



(Original)

Hicieron muy buen trabajo muy limpios y buena gente Andrew y fernando

Mark is personable, knowledgeable, and professional. I highly recommend him.

Simon came over the next day after we spoke, took care of my water pressure problem and gave me an estimate on repairing another person's shoddy work.

They did a good job of fixing my pipe!

Professional, courteous, clean and answered all our questions.

Had a sewer scope on a property built in 1966. Not only were they reasonably priced, they were timely, knowledgable, and patient with mine and my clients questions, and offered solutions . Highly recommend and will be using again for all of my Real Estate Transactions. Thanks Peerless!

Amazing, dedicated service. Came after 9:30 for an emergency sewage backup, and was willing to climb the roof to snake the plumbing. Highly recommend.

Walt changed the aerator on my master bathroom sink and did my annual draining of the hot water heater. He is always professional and does a great job. Always cleans up after himself as well. He does it right the first time, I have never had to have him come back. Walt always guarantees his work as well. It's a pleasure to work with him

Did $500 worth of work and messed up my parent’s shower. Will be reporting to BBB. These guys are scammers.

The guy they sent to my house was trying to rip me off by charging me extra money, saying he needed to saw open my wall to fix problem I called my home warranty the problem was covered it was just a valve which he replaced easily by removing the shower knobs I'll make sure I never call these guys again.

Matt & Jordan did the work quickly & completely. Courteous & efficient...

I used Hero Home Services Phoenix branch. Cesar was great. All drains unclogged for my holiday. Good news.

Barrett was on time, friendly, professional, helpful, and fast. He got the job done, explained things clearly, gave me a useful suggestion, and was tolerant and friendly toward my loud little dogs. I couldn’t ask for more professionalism. Thank you.