Description
"Moon Valley Plumbing is a residential and commercial plumber in Phoenix, Arizona. We are proud to be Arizona’s premiere plumbers since 2003. With over two decades of experience, owner Travis Mingle and his team are not only experts in their field, but they’re known throughout the valley for their honesty and professionalism. Our services include pipe and drain repair and cleaning, water heater installation, shower and bathtub maintenance, toilet and sink trouble-shooting, water line and cooler leaks, disposal repair, and more. Give us a call to schedule an appointment today! We also have an emergency plumber hotline available 24/7."
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet repair, Water heater installation, Water heater repair, Water tank installation, All Plumbing Repairs, Annual Maintenance, Any Plumbing Issue, Any Plumbing Job, Buried Utilities, Certified Plumbing, Clean Up, Code Violation, Commercial Property, Comprehensive Plumbing Services, Copper Plumbing, Different Kinds Of Plumbing, Drain Equipment Repairs, Filter Replacements, Flush Out, Free Consultation, Hard Water, High Pressure Jetting, High Pressure Water Jetter, Home Inspections, Home Plumbing, Hot And Cold Water Pipes, Hour Emergency Plumbing Service, Install Water Softener Units, Installing Water Treatment, Jetting Drain, Kitchen Sink Leaks, Leaking Issues, Leaky Toilets And Faucets, Main Water Service Lines, New Pipes, New Tankless Water Heaters, New Waterline, Our Plumbing Services, Parts And Fixtures, Plant Root Invasions, Plumbing Concerns, Plumbing Replacements, Plumbing System, Plumbing Technician, Plumbing Upgrades, Property Inspections, Property Management, Repair And Remodeling, Residential And Commercial Plumbing Services, Roots Issues, Simple Plumbing Repairs, Slab Leaks Repipes, Trenchless Repair, Trenchless Technology, Water Filtration Systems, Water Line Repair And Replacement, Water Treatment Units, Waterline Replacement,
Reviews
cynthia criss
4 months ago
Great service starting with the office staff who is very knowledgeable, kind and caring. Darlene took all of the details of my problem and sent just the right plumber. Cole explained things clearly and then with determination, cleared my drain. This after 2 previous plumbers gave up on it! I've used Moon Valley for years. Had to wait several days for them to come out but well worth the wait. There service is professional, affordable and honest! Highly recommend them!
Good guy plumber accidentally missed a leaky pipe so only 50% of the work was done. I was ready to close wall and be done with it, so had I not noticed it, there'd been another leak, another $500. Called up the office and only heard crickets when I asked about price and a possible discount. Fixed it myself. Hope your CEO gets that 3rd yacht.
Superb service from the start !! I had sprung a water leak at the main line between the meter and the house. Office staff is awesome and extremely helpful. My Tech (Hayden) was not only on time, but early. The leak detection company also arrived early so they were actually able to complete the repair while I was on vacation. Definitely will call Moon Valley for my plumbing needs from here on out !!
We use Moon Valley Plumbing for ALL our home plumbing issues. They are the absolute best and we wouldnt trust any other company. Every tech that has come has been on time, knowledgeable and fixs the issue. They explain everything they are doing .Today Cole Russell came to work on our clogged sink. He did and Amazing job!! His customer service is the BEST. Thank you!
brydon rempal
3 months ago
My plumber retired so I was looking for a new plumber for my house and rental properties. Someone suggested Moon Valley Plumbing. I contacted them and they sent out a technician for a faucet installation. He also said I need a new valve. So he proceeded with the work. He was onsite 45 minutes changed out my faucet but did not replace the valve. My bill was over $300.00. Which is about $200.00 to high. I called to speak with the owner, but never received a call back. Will not use Moon Valley Plumbing again.
Antonio Reeves
4 days ago
Thank you, Cole, for going above and beyond today! Excellent service and communication. We will definitely call Moon Valley Plumbing when we purchase our home.
Take care, Cole! You Rock!
Twonnika Davis
3 months ago
Anthony Villanueva is a great technician. He definitely knows what he is doing. I have had Moon Valley plumbing over to my house a few times, and I will never use another plumbing company!!!!!
Everytime we use this company they are kind and professional. Anthony went above and beyond for us. He was pleasant through it all and took the time to answer our questions along the way. We are grateful he took care of everything so promptly, efficiently and with care. Thank you!!! Jack & Vickie
My call to Moon Valley Plumbing was answered by Chris. Her intelligence and professionalism immediately put me at ease. She scheduled Hayden to see us the next morning.
Hayden called in the morning letting us know that he would be here in 30 minutes. He was!
Hayden is young, smart and a delight to work with. He is totally trustworthy and did everything he could to correctly explain the problem and the best ways to correct it.
We received an accurate and very fair estimate, he returned on schedule the next day, completed the work, cleaned up the work space, and removed the boxes and old fixtures.
He was truly exceptional and we're so grateful to he and to Chris for their help. By far the best service we have had since coming to Arizona.
Work was done well but frustrating on the price. They charge $79 for a call out and tell you that they will estimate when they do the work. I made the mistake of assuming that they would charge fairly but a simple sewer scope was over $400. After the fact my realtor told me typical price was $250 so I called Moon Valley to confirm. Well the manager lied to me or the person scheduling lied to me because then I was told in a very elevated voice that the price is a flat rate and she did not know where I got my information from. So the work is good, but be careful as they will overcharge. The manager at this place is unprofessional and rude and she was rather scary sounding over the phone so based on this I would choose another place in the future. If you do use them, make sure you get a price before the work and don't be fooled by this company's bait and switch tactics.
Timothy Benoit
2 months ago
Anthony and team are the best. On time, very communicative and always looking to help you get the most out of your equipment. When they make a recommendation, I always trust it.
Moon valley plumbing came out to my property today to fix a broken shower diverter. The technician Cole was very friendly and personable. Their prices are fair and they do great work. Glad I found you guys! Thank you so much!
Bonnie Atilano
9 months ago
We have had quotes from several companies and seems like everyone is price gouging but Moon Valley Plumbing. Their pricing, service, customer service, knowledge and quality work is top notch! Jerry has helped us with all our plumbing renovations. He is knowledgeable, great service and experienced! So glad we found Moon Valley Plumbing!!
We feel so completely satisfied with our service today! Jerry came out late last week to quote us so we could compare a few companies. The previous company quoted us thousands more without even stepping foot in our house. Jerry diagnosed the problem and gave us a quote that seemed very reasonable so we booked him on the spot. We could tell he was an honest person at the time and it rang true. That is a hard quality to come by these days. Jerry showed true professionalism in his work. He also figured out, very quickly, what the cause of our leaking pipe was and will also correct that issue. We will be life-long customers of Moon Valley plumbing and will be recommending to all of our friends and family. Thank you for your outstanding work and ethics!
Adrian Kirkpatrick
7 months ago
We have been having recent issues with our backyard draining unwanted waste into the grass. Anthony V came to the rescue this morning! He was right on time and fixed the problem in no time. He was very considerate and professional. I would recommend Moon Valley Plumbing to anyone, they are wonderful!
Please note, I have waited about a month since the service, just to make sure the review was not driven by emotions. Initially I was really impressed -- sure they charged me $40 to come out and give an estimate, but felt like they understood the job. Many things were done right. A couple of things were not -- resulting in me (the homeowner) having to break apart the newly set concrete to compensate for an incorrectly installed shower drain. Then, after the tile guy pointed out that the shower valve protruded too far, I had to rip apart the drywall and reset the unit. Ironically, this was the first time I ever hired a plumber (usually do these things myself), but life was busy and I did not have time for this. For the record, I did contact Moon Valley when the issue involving the drywall was noticed and a guy named George seemed mildly interested, but this was not an "emergency" so there was nothing he could do. This was frustrating, but where it got worse was when their customer service person, Sharon M., called me/sent emails, there was no apparent sense of apology, just a great deal of defensiveness. Sure, my tile project would have been put on hold for who knows how long if I did not fix the problems -- but when I reported it, it was not an "emergency" so she did not see what the big deal was about. She stated that I did not give them a chance to fix it -- which is not true -- I contacted them immediately and spoke to George. I think what she meant is that I should have been willing to wait for days for them to get around to stopping by. For the record, no discount was ever offered for my hassles. Ironically, I liked the plumber and despite the issues, that was not was bothered me...we all make mistakes. It was the way Sharon, on behalf of Moon Valley, handled the situation that left me never wanting to do business with Moon Valley again. Their prices are higher than an independent plumber (my experience) -- apparently what you are paying for is "the service".
Andrew Fleming
11 months ago
Anthony Villanueva - Thank you for the update at the end of your work and for your attention to detail and for your utmost respect of my space and time above all else. Thank you for accomodating any and every little thing to ensure there was no confusion or miscommunication on my end. You even went above and beyond by caring about the "what ifs" no one else would think about and you moved your work truck after I left and parked around the corner, just in case I arrived back home with my second vehicle, before you were finished, and needed that street parking spot in front of my house.
You are the real deal. The old-school, raised-right, respectful tradesman that knows his work and scope and gets the job done efficiently and with little to no additional impact outside of the originating issue. You are that rare tradesman who also knows how to communicate and carry himself and truly makes the customer the most comfortable as humanly possible when managing an uncomfortable situation in their home, even when they are not there. I watched my cameras a couple times because I was getting security notifications all day due to all the comings and goings, and even when no one was watching (or so you thought), you carried yourself the same as if I'd been there over your shoulder. That's the definition of integrity.
You are obviously a really good plumber, Anthony, but most importantly you're an even more amazing human. It's an honor to cross paths with you again and I wish you nothing but the best.
Until next time...
We discovered a leak in our outside water service line Thursday evening. We called Service Line Warrantee company, with whom we have insurance coverage for this kind of thing. They selected a contractor who was supposed to call us on Friday to set up an appointment for no later than Monday. Having received no call, we called Service Line Saturday morning, not really expecting anything to happen over the weekend. They were extremely responsive and switched our job to a different contractor, Moon Valley plumbing. Literally within five minutes, I had received a text giving me a two hour window later on Saturday during which I should expect their technician. Five minutes after that I got a phone call to make sure I got the text. 15 minutes after that I got a call directly from the technician, Jerry Turner to talk about the problem and make sure he had what he needed for the job and to ask if it was OK to come over earlier than expected. I was thrilled that we would be able to get a diagnosis today and hoped that repair would be possible by Monday. Jerry checked everything out, got right on the phone with the insurance company, got authority to proceed immediately rather than having us wait and our water was back on within the hour. He was extremely pleasant and professional and instilled confidence that he really knew what he was doing. If we need more work through our home warranty coverage, we will be requesting this company and if we need something we don’t have coverage for, it is good to know of a local plumbing company that we can be comfortable calling ourselves.
Alex and Cole at Moon Valley Plumbing did a great job addressing a sewer line break at our house. They were prompt, responsive, and communicated efficiently with our insurance company to make sure all repairs were covered. Throughout the process, they communicated every detail to us and made sure we understood what was happening and how the fix would help us long term. We would highly recommend Moon Valley for any plumbing need.
They came within an hour of calling and fixed the leak for a lot less than other bids I had received. Alex, the technician, was professional, knowledgeable and very efficient. He quoted me a price and charged me less because he was able to save time and money along the way. That is amazing, the honesty and professionalism stand out. Greg, at the office, was awesome as well in getting me scheduled and set up. Don't call any other plumber! As a realtor, I know how hard it is to find good plumbers. These guys are the best I have EVER worked with, and I've been a realtor for 12+ years. Thanks guys! You're my new go to company, without a doubt!!!!!
These guys are hands down the best out there! I will never call a different plumbing company. Thanks Cole R. and Moon Valley Plumbing for the quick response and outstanding customer service.
Debra Daniels-Lewton
a year ago
The plumber, Cole was very professional. Cole arrived and promptly got to work. He determined the problem and immediately tackled the problem. He had to repair a “brand new” water heater, installing new elements and a relay. He was a lifesaver. Another individual had installed the water heater, but we still had no hot water. When Cole left the problem was fixed. Happily, I took a nice hot shower this morning.
Ace Home Services
a year ago
The folks over at Moon Valley Plumbing are great! We had an issue and they were able to quickly help us get the problem fixed. Thank you, Moon Valley Plumbing for your awesome work. Highly Recommend!
Moon Valley was contracted through our ServiceLine warranty company and everything went incredibly smooth thanks to Jason. What a pro! I was prepared for all kinds of challenges since, well, home warranty companies.... Not this time! Leak detection in 24 hrs, and repairs the next day. Definitely recommend. Ask for Jason!!
Shannon Pipkin
a year ago
We had a horrible sewage backup at our brand new rental in both bathrooms 3 days after moving in. Our property management hired Moon Valley to come and fix it and I’m glad they did. Noah immediately got on the roof and started working and in less than a hour the problem was fixed. They arrived on time and I was more than satisfied with the work that Noah did. Highly recommend!
Steve Moorman
2 years ago
Moon Valley Pluming came out quickly for a check up on a new building we moved into and fixed multiple issues from a bad water heater to a ceased disposal. Travis and his team are professional and do quality work. within an hour of discovering our water heater was bad (which was hanging 12 feet in the air), they had a lift out and had it swapped in no time. I highly recommend Moon Valley Pluming and will now be calling them out to my residence.
Call Moon Valley and ask for Alex! He’s so great! I had an unknown large water leak in the middle of the night and called Moon Valley due to 24 hr emergency service. Alex was my service guy and was AMAZING! He was very responsive, friendly, super knowledgeable and explained things to me so I understood. Alex called me back within a short time after leaving a message with the answering service to discuss what was happening. Alex showed up timely and began investigating the problem. Alex was extremely thorough, helpful, and professional. He checked every possible reason for the water leak - checked in the attic multiple times, my walls for water damage, outside water lines, and irrigation system. After troubleshooting, Alex found the culprit in the sprinkler line and was able to resolve the issue. I couldn’t have asked for better service and the price was fair and reasonable, even with emergency service required. I definitely recommended Moon Valley and Alex to help with any plumbing needs! Thanks Alex for a great experience during a stressful situation!!!
As a long time customer of Moon Valley Plumbing just had another outstanding experience. Had a tub drain replaced all the way out to sewer line. Demolition of foundation inside, excavation to access inside and out, replacement and concrete patch. All in same day and done excellent. My normal go to, Kenny along with Supervisor Dan who ran excellent supervision and hands on help and Cole. Excellent teamwork. This is a great organization who cares about their clients.
Krista McGowan
2 years ago
Originally, we were a bit turned off by having to pay a fee for a consultation/quote for work. That being said, we were incredibly impressed with how thorough Hayden was during the visit. We received 3 different quotes from companies and Moon was definitely competitive with their pricing. Because we liked Hayden so much during the initial visit, we decided to go with Moon. Hayden was able to install a water softener/carbon filter and repair an exterior leak within 2 days and we could not be happier with the results! We received a text when Hayden was en-route, all of the workers were professional and they made the process so easy. We HIGHLY recommend Moon and especially Hayden--he deserves a raise for sure!
Caitlyn Rivera
2 years ago
Moon valley pluming came out yesterday a DAY EARLY to reroute our hot water line as we had a slab leak! The sense of Urgency and understanding started in the office I spoke with both Chris an Pam they were both fantastic with getting me up to speed an on the schedule right away! The plumbers that were dispatched were the most understanding professional an nice gentleman! They did an excellent job making sure we knew what was taken place every step of the way! They did a fantastic job making sure they cleaned up every ounce of their mess when complete. Moon Valley is our go to plumbing company forsure!
Laurie & Tracy Motley
4 years ago
We are very pleased with our first experience with Moon Valley Plumbing. The service we received from the initial inquiry to the final outcome was superior. We feel we have finally found our permanent plumbing company. Anthony, our incredible technician, provided amazing service due to his hard work, diligence, expertise, knowledge and proficiency. Not only did he install the new trim kits for the shower, tub and sinks efficiently, but he made suggestions, gave advice and solved other issues. He was willing to also reset our leaky toilet in the guest bathroom and he replaced the outdated outside water valve. His helpfulness, attitude, kindness, patience and professionalism is outstanding. The owner is interested in lifetime customers, and he has one in us. We found a company we can trust and rely on. The office professionals are wonderfully courteous as we received an electronic invoice promptly from Sharon and a wonderful follow-up call from Pam ensuring we had a positive experience, which we certainly did. The excellence in service we received is appreciated!
Outstanding work! Alex and his team installed a new pipe in our backyard along with a few other minor plumbing repairs. They were fast, professional, and courteous throughout the entire process. I would definitely call MVP again for any plumbing needs.
I recently chose this company because of the very positive reviews and even checked out their BBB A+ standing. I was very impressed by Alex in particular and his level of professionalism, expertise and responsiveness. He answered all of my many questions and did a great job hydrojetting my sewer line. The ability of the company to get me on the schedule quickly and the price were also great. Thank you kindly Moon Valley Plumbing. If you have any form of plumbing or sewer need, I highly recommend Alex and Moon Valley Plumbing.
Fast, reliable, too quality, puts clients first. Our wall leak could have been on the surface or in the wall. They checked everything first to see if they had to cut into the wall. By doing the checks first they confirmed surface only thus did not have to cut into the wall. Saving money and a separate call to a drywaller. I respect they didn't go a path that would have been more cost first.
Justin Cannon
5 years ago
Had a great experience with Moon Valley Plumbing. I had my sewer back up and the plumber that I called could not unclog it. I had a service line warranty and they sent out Moon Valley Plumbing. They ended up digging up my yard and replacing about 10 feet of sewer line. The guys that came out, Alex and Cole, were very nice and professional. They got the job done quickly and it looks great. They put my yard back together and made everything up to code. If I ever need a plumber again I will definitely call Moon Valley.
We had a wonderful experience with Moon Valley Plumbing. They were courteous and on time. The job was done to the highest professional level and pricing was very reasonable. At the end they were thorough and doubled check to make sure everything was right and cleaned up after themselves. We recommend Moon Valley to anyone looking to get plumbing work done from a family owned company!
Vidar Palsson
5 years ago
We had a water leak in our front yard, it ended up being the main water line to the house. Our Warranty Company called Moon Valley Plumbing and Rooter. I don't think I have ever had such a quick response before from anyone related to house issues. We literally got off the phone with the Warranty Company and within a couple of minutes Moon Valley Plumbing calls us and sets up an appointment for the very next morning. Mark and Cole showed up and took care of our problem promptly. Since the job involved some digging through our winter lawn, it could have gotten quite messy, but Mark and Cole took every care and returned the lawn to its original condition. They were professional, friendly, knowledgeable and took the time to explain the problem fully.
Highly recommend!! Moon Valley Plumbing does honest and professional work with reasonable prices. George was on time, diagnosed and explained our plumbing issue, explained the solution (step by step), quoted fair price upfront, and was professional in completing the job and in a timely manner. Very Satisfied and will Only use them for our Plumbing needs!!
I wanted to share that we just had a good experience with Moon Valley Plumbers - Anthony was our actual plumber that came out. They came out the same day and were very reasonably priced. We were having issues with our sewer line. Previously we had a plumber from George Brazil and they charged us $286 to run a camera and say there were no issues. They said there was likely a plug near the end and it would cost almost $1200 to use a water jet.
About a month later we started to have issues again. This time thanks to a Next Door post we called Moon Valley Plumbers. We were on a wait list but they got here by noon. They cleared our line with the basic mechanical cleaner (a $155 charge). Even if we chose the water jet they only charge $400 (1/3 of the price of George Brazil). Moon Valley Plumbers will be who we call in the future.
Anthony also gave us additional advice on other plumbing related topics.
These guys are great. Much thanks to Travis, Todd, and Cole(CJ). There was a leak at my place and Moon Valley was able to get it under control quickly. After Precision Locating helped pin point the hidden leak. Moon Valley was able to come out and professionally execute the replacement and re-routing of the pipes that were the issue. Great attitudes and workmanship.
Richard Blacknell
3 years ago
I would highly recommend this company for any plumbing job you need. We have never had a complaint or problem when using them for minor or major plumbing issues. Recently had a problem with leaking from our pipes, so we called Moon Valley Plumbing as always. We were quoted a fair price and the work was done in a timely and professional manner by Alex Crocker. He is always knowledgeable and helps you comes up with solutions that won't break the bank. With people like him working for Moon Valley Plumbing, you will always have that trust and use them for any plumbing needs you may have from prior experiences when dealing with them. We appreciate Alex going that extra mile.
Our landlord had Moon Valley Plumbing come out and replace the faucets and shower heads in our condo. Mark did a beautiful job. He also took precautions, covering his shoes and wore a mask the whole time he we was here. He worked steadily for hours.
The faucets look great, Mark. Many thanks! Definitely would use this company again.
My mother and I had a very positive experience with Moon Valley Plumbing. First, when I called to set up the appointment I called during after hours and was prepared to just leave a message for the morning but they had a live answering service there answering calls and getting my details to provide to the office when they opened in the morning. Approximately 30 minutes later the on-call technician reached out to me to be sure that the issue would be ok to wait until the morning. I was incredibly impressed!
The technician was able to come the next morning and he was incredibly forthcoming and considerate. Our technician, Alex, covered his shoes in booties so grout from the last job would not get on our carpet. He clearly explained everything to us and would even quote us the prices of any services before performing them. He was incredibly knowledgeable and did what needed to be done to take care of all of our needs in a timely and incredibly costly manner. We will definitely be recommending Moon Valley to all of our friends and family!
Cole is an excellent representative of Moon Valley Plumbing. Well spoken, extremely polite and professional, he informed us about each step of the job. Cole finished the job quickly and took precautions to reduce the chances of future problems. He also made sure the job site was left clean. I highly recommend Cole and Moon Valley Plumbing.
Called them at 2:30 PM on a Friday and they were able to send out Enrique ( great guy) who replaced my water heater in just hours. Great job, professional, cleaned up the work area & a fair price. Would definitely recommend them.
Ruth Eiermann
5 years ago
Always get quality work for a good price so like to recommend them to everyone.
My parents had extensive pipe replacement for their manufactured home. A Name brand plumbing company quoted $6,000 more than what they paid "Moon Valley." In addition they put in a new faucet for their sink and a new line was added to their backyard so they could easily water their shrubs.
Alex has serviced my home a few times, enjoy his outgoing personality along with good work.
Noah and the team were incredibly helpful, curteous and knowledgeable. Needed to repair and replace sewer pipe and the connection to the city sewer due to severe root problem. Completed repairs just as promised, on time, no delays and when they left everything looked as if it wasn't even touched. I can't say enough good things about them and wholeheartedly recommend. Good job MWP!!!
Heather Adams
2 years ago
I have been using Moon Valley Plumbing for years. They are always professional and explain what they are doing along with costs up front before start work. There is never any pressure and in at least 10 years of using them I have never had a bad experience with them!! I always recommend them.
We had a great experience with Moon Valley Plumbing! Both bathrooms in our house were overflowing with water and we first contacted another company. They came out that night and ended up being a disaster. After not being able to run the water, use our bathroom overnight, and having to go outside to use the bathroom with our 11 month old in the house, my husband decided to call other companies first thing in the morning. We googled best plumbing companies in AZ and Moon Valley came up. We quickly got a call back from Alex and he came to the rescue! He fixed the problem right away and was very pleasant and genuine. We were so put off by our experience with the other company, but Moon Valley saved the day!!
George Greene
4 years ago
Thank you, Moon Valley, your guy Alex is first class. Alex is a rare breed, very professional, detailed & knowledgeable. Our sewer line was backed up, nothing was draining in the house including the toilets…a critical stoppage! Moon Valley rolled up and handled the problem like a champ. I’ve dealt with other companies before, but this experience was a cut above the rest, thank you Moon Valley, great customer service, give Alex and big raise.
Adam Benavides
7 months ago
I don't leave reviews too often, but this guy was so quick, friendly, and professional, I had to do the service to call out Jerry from Moon Valley Plumbing. Thanks for being so awesome!
I'd like to thank Moon Valley Plumbing for their help today with a clogged kitchen sink. I called in the morning, was told it would be tomorrow and I could get on the cancellation listing for today if something popped up. It popped up and they were here this afternoon to help. Alex arrived and we discussed the issues and some previous repairs/cleaning we had done last year. He made several suggestions and we went with his best assessment and plan to clear the drain. We agreed on a price, and the work was done quickly and cleanly. Alex offered a few other "preventative maintenance" items to help prevent future problems. Thanks Alex for the quick work of a stubborn problem.
Moon Valley came out today to fix a couple plumbing issues with my bathroom. Dan gave me a very reasonable quote and then when he took everything apart, he found that the issue was due to an extra piece someone installed and instead of charging me the quoted price for a brand new part, he dealt with the extra piece and charged me accordingly. This company is honest and fair and I would definitely recommend them to anyone.
I contacted MoonValley plumbing to fix a broken pipe on my grandmothers home that is 60+ years old. They were great to work with from beginning to end. They were able to come out the same day. The plumbers were experienced, they fixed the problem correctly and their charges were very fair and reasonable. I would highly recommend Moon Valley Plumbing and I will use them again for my plumbing needs in the future! Thank you for taking such great care of my grandmother! A+++++
Joe Rodriguez
3 years ago
Needed a Kohler kitchen faucet replaced, Who to Call ! Kohler website recommends Moon Valley Plumbing, Gave them a call & Spoke to Pam who was very Helpful ! Set up an Appointment ,very Quickly !, They sent Out Anthony Villanueva, What a Amazing Plumber ! Personable, Did an Outstanding Job , Neat , Explained Everything , Very Pleased, Moon Valley Plumbing is now my Go To company , also had 3 Hose bibs replaced ! QUALITY ! WORKMANSHIP ! , I am Happy to Recomend This 5 STAR Company, Thank You. On 9/9/19 Had Moon Valley plumbing come out an Replace Water Pressure Regulator Valve , Anthony V , Showed up on time and did a Great job ! , 5 STAR COMPANY
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Met with them for a quote to replace sewer lines they promised they would get back to me with a quote multiple times, never received anything and they quit responding. They do not take your time seriously I suggest you do the same and move on to a company that actually wants your buisness. Use plumbing and AC medic. Plumbing and AC medic was super nice and went over expectations.
Maria Henderson
5 years ago
We read a ton of reviews trying to find a good plumber. We eventually went with Moon Valley, we called them in for a few jobs. One issue was fixed and we haven’t had a problem since with that one but EVERYTHING else has been a nightmare since.
Our toilet upstairs was licking and they fixed that really quickly and that’s what we haven’t had a problem with.
Our toilet downstairs had an issue and ‘it was repaired’ but then the water was leaking out of the base of the toilet and made a really nasty ring around the toilet and our hard wood floors. They came back to fix this and left a mess and there’s still a part not put back on the toilet and I’m not sure where it’s suppose to go.
The biggest issue we had with them is we had an RO unit put in.... at first it was fine but with in a couple of days the water faucet where you get the filtered water from started to just hang there and wasn’t properly installed. And we still can’t get this fixed.
The next thing that happened was a couple of months later and the RO unit started to leak... and leaked directly into the base boards. I woke up one morning and saw a small bump in the hardwood in our kitchen, by the end of the night it was a little mountain and started to split the floor boards.
I called Moon valley and they said they couldn’t be out till the following day.
The next morning it hand ripped up four floor panels, there was about a two inch gap in the center of the small mountain in our kitchen. This caved in our dishwasher door (which was completely full) and we couldn’t get that open and how have to repair that. It also caused a ripple affect through the entire kitchen. And there’s small mounds and splits in our Brazilian cherry wood.
Moon Valley came out and said they couldn’t do anything and it wasn’t their fault because we didn’t buy our unit from them.
Now we have to replace the pieces of wood, eventually the whole floor, everything in the dishwasher had to be thrown away because it took so long for someone to figure out how to get the wood panels out of the dishwasher and the dishwater needs to be repaired. And under our sink looks wilted.
The first visit was friendly and the price was fair. Which is why I gave two stars.
The following visits didn’t have the best customer service and now it’s gonna cost us a hefty price to have it all repaired.
Walter “MrTink76” Tienken
5 years ago
We had an underground leak in our front yard. I was worried that our water main was broken, which is a very costly repair. I reached out to Moon Valley Plumbing and they came out the very next morning. Junior and Cole were very professional. They found the leak quickly (it turned out to be where the irrigation connects to the water main) and gave me a very reasonable estimate for the repair. I was so impressed that I had them do some additional work rebuilding the riser and replacing the pressure reducing valve at the same time. Moon Valley Plumbing and Rooter will be my go-to source for all my future plumbing needs.
I had an appointment window of 11AM to 1PM Friday. They couldn’t come until 3PM so I had to reschedule. I Rescheduled for Monday 11AM to 1PM and they missed the appointment window a second time! This company doesn’t respect your time and they aren’t reliable. I recommend someone else.
The Moon Valley Plumbing team recently installed some ground level cleanouts and re-conditioned the cast iron piping in our 50+ year old home. This was after another company stated they would have to rip up our concrete floor having identified the problem as a broken pipe. Moon Valley had the specialized equipment to correctly identify the problem and saved us thousands of dollars (and weeks of time) in the process. Travis and his crew (Dan, Cole, and Kenny) are honest and reliable and I they will be my plumbers of choice going forward. Thank you!
We have had 3 staff come out to our office - Jerry, Anthony, and Kenny. They all were very professional and nice. Moon Valley Plumbing has been very responsive to our requests. I would recommend their services!
Christy Gillan Braford
5 years ago
I worked with Moon Valley Plumbing (Service Tech: Alex Crocker) on two occasions. Emergency plumbing issues are never our best moments. Emotions are running high and fear is looming. Moon Valley was the assigned company via City of Phoenix Warranty services. From the scheduling person to the follow person and everyone in between; I would recommend Moon Valley. I have a home warranty and am familiar with the process of assigned warranty business. I am aware that they don't net as much revenue and therefore don't be shocked if you don't get above and beyond service. Moon Valley Plumbing treated me and my family like we were customers for life. From the immediate scheduling (entered the request before 8am), to realistic time setting, expectation setting, meeting/exceeding expectations, personable, friendly, information providing and solution based professionals they make plumbing trauma an almost enjoyable experience. Being in the service industry; when people can make a tough situation not so tough; to the point that you are almost glad that it happened because you learned something and dealt with kind, professional people...THAT IS A FIVE STAR organization!
Charlotte Woodward
4 years ago
We had issues overnight with our tub & toilet backing up. Alex came over the next morning, polite, professional, fixed the issue right away, explained how to keep up with maintenance. He even handled a small separate issue that I've been dealing with for over 2yrs. Reliable service ?
We cannot say enough good things about Alex. Very rarely these days do you find gems like Alex Crocker. He’s honest, knowledgeable, has integrity, and is a highly skilled professional. We were having issues with a home inspection report and Alex came out and was able to quickly resolve the disputes by dropping a camera down the sewer line and provided us with a thorough inspection. Turned out we had a damaged sewer line, under our patio area, caused by tree roots. We schedule the pipe replacement to be done the following week. Alex and his co-worker showed up on time, completed the work as planned, and on schedule, and also provided us with an excellent referral for the concrete repair.
If you’re in the valley and need plumbing work – call Moon Valley and ask for Alex.
I was very Happy with Moon Valley Plumbing We had Enrique come to do the work at our house. What an amazing experience. This employee was knowledgable and very honest. I would recommend Moon Valley Plumbing to everyone. He went above and beyond my expectations. Thank you
My water heater was gushing water and I was told they could not send someone out for almost a week. I found several other plumbers that could make it out the same day or the following. I'm not sure what the issue is here but, a "we can send someone out next week" is an extremely poor customer experience. If they are having some type of staffing issue or covid related problem, they should notify you of that, not act like next week is a respectable answer.
Ben Henderson
5 years ago
I hate to say it but we had a terrible experience with these guys.
They left a mess in the house when they left, not a normal amount of dirt & traffic you expect from someone coming in your home to fix something.
They installed an under-sink RO unit that I purchased from Home Depot & didn’t properly install the under-sink part or the spout that goes on top of the sink, it looked good at first but then came unattached & dangled there useless. Worse was that because the RO unit wasn’t installed correctly water leaked to my hardwood floors & created a bubble. The $700 to fix is bad enough but just the headache of dealing with it really is what was most irritating.
We called to complain & show where they messed up at & they refused to even hear us out stating that because it wasn’t their product they installed it wasn’t their fault. But the product wasn’t the problem, the installation was.
Poor customer service & terrible plumbing service that ended up costing me a ton of more money. But they were decently cheap (my dad always told me you get what you pay for).
I gave 2 stats because they did fix a running toilet so I gotta give them credit for that. I’d say if you work hard for your money spend it elsewhere for your plumbing solutions.
Earl Horgeshimer
3 years ago
The job was a tough re-route of a water line in a flat roof house but JR and his crew worked late to get our water back on. They were diligent in cleaning up, they were professional in their work and the price was right. Thank you JR. You will be used for all of our future plumbing needs.
Fast, Affordable and Really Honest - I cannot speak well enough about Moon Valley Plumbing. I have used them several times for various reasons, and I feel that they were honest and good people. I don't say this lightly. On their last visit, Alex (tech) managed to solve a 24 year old mystery with our lower bathroom. A competitor told us in the past that we needed to dig out the main sewer line from UNDER our house and replace everything $$$$. The Tech (Alex) in this case managed to solve this problem that wasn't even part of why we called out a plumber! Small outfit, better deal than the big named guys out there, who jack up the prices. Trust me on this one guys. Really.
Anthony Limon is an asset to your company and deserves a raise. He's very professional, courteous and knowledgeable. He fixed our clogged tub and gave me excellent advice on a septic tank maintenance that saved me a lot of money. Thank you Anthony for excellent customer service . I'll will be recommending Moon Valley plumbing to everyone I know
We had Dillon come out. There was no delay and that is important because come on who can wait to use the bathroom? HE came when he said he would and finished in the time frame he said he would. Very reliable. I will defiantly recommend moon valley plumbing for your plumbing needs.
Phaedra “phaedra2015” Henderson
2 years ago
I had submitted a request to my warranty company on 1/30/2021. I got a text that Moon Valley would come out on 1/31/2021. The tech called me that night (1/30/2020) and said he would “try” to be out there when they said they would. Okay. Didn’t hear from him or anyone else on 1/31/2021. It’s the weekend I get it. I call on 2/1/2021 (Monday) to see what is going on and talk to someone who had to research it and call me back. I called to follow up because I would like to get my day started despite the water leaking out of my front yard on to the street all weekend. I talked to Chris. She was curt and appeared to act like I was an inconvenience to her. Zero customer service on that call. I’m already frustrated no one followed up with me. Then I get to talk to someone who acts like I grew a third eye in the middle of my forehead. Nope. Not cool.
I understand warranty work pays low and isn’t a high ticket item but then don’t sign up to do it. I’ve now wasted almost 48 hours with water coming from my yard with a company who doesn’t care...
Melanie Drazkowski
6 years ago
We have used Moon Valley Plumbing two or three times in the past and have had wonderful experiences with the entire team:
from scheduling to the technicians that came out. I think that they are professional and trustworthy and you get good value for the money you paid for their services.
Robert Johnson
5 years ago
I had a leak between the house and street. I called my service line warranty company who in turn contacted Moon Valley Plumbing. I received a call from MVP that they would have a plumber dispatched in 30 minutes. Dallen arrived within 45 minutes, found and fixed the problem. Moon Valley Plumbing will get all of my plumbing business going forward. Great service.
Mark Adriansen
2 years ago
These guys are great! Best plumbing company I've ever used. I have used them for my home and my business and have been super pleased with their work. Super professional and prices are reasonable.
john viscichini
6 years ago
As a 40 year veteran in the construction industry it was an absolute pleasure working with real professionals. After a timely response and analysis of an unknown plumbing leak source, Moon Valley Plumbing was able to determined the problem and the most cost effective way to repair. Mo, the plumber who performed the work explained everything he wanted to do, and executed flawlessly. I would not hesitate to recommend Moon Valley to anyone looking for professional work at a fair price.
I was given a referral for Moon Valley Plumbing by two friends of mine and they were right! Alex was assigned to our shower installation in a mobile home. He was prompt, super helpful and did a fantastic job, all for a great price! I highly recommend this company and especially Alex!!
I called because of a leaking water heater. Moon Valley Plumbing responded quickly with same day service. Cole (CJ) was quite professional and was easily able to handle the problem. Thank you CJ and Moon Valley!
Called to have a kitchen sink installed. They could not give me a price over the phone. So, they want to charge me $39 to send some out to tell me how much they will charge me. I understand as a business owner you send some out to bid and don't get the job is frustrating, but gouging your customer before your even in the door is not a good business practice. If your prices are fair to begin with, you will earn the customers business.
Rick Westmoreland
4 years ago
Our master bathroom and adjacent shower stall started to back up. I called and that afternoon both the owner and his son arrived to solve the issue. They even went into the sewer area in the street and successfully unclogged the back up. Really folks, these guys are the real deal. They have also successfully solved a slab leak in our home and recovered a diamond earring dropped down the bathroom sink by my wife. Always courteous and prompt in their explanations and of course, the most reasonable rates you will find in the Valley. Make them your first choice and you will not regret the initial service and will become a repeat customer for life. If I could give 8 stars, I would.
Christopher D
4 years ago
They came out and got our broken main line fixed in no time and replaced what we needed with the highest quality I've ever experienced with a company. Alex is who you want to do your plumbing that's for sure, so if you need anything call him and he'll get it done!
I had sewer line issues in an older home complicated by a pool that needed worked around. They did an amazing job. They were mindful of my pets, the work was top-notch and the fact that they did it all with courtesy and professionalism means I'll never look for another plumber. Thanks guys.
Katie Sillari
10 years ago
Travis and his team were AMAZING. I will never use another company and I HIGHLY recommend them to anyone who needs a plumper. Not only were they on time, fast, professional and well priced they were so friendly! They were great! Thank you Moon Valley Plumbing!!
Sharon Fritts
5 years ago
Anthony Villanueva was so great! He was there to save the day after we had another plumbers work not stick quite right. He was very professional, knowledgeable and gave great advice. Thank you Anthony!
This company is tops. Alex and his partner did such a professional job and are extremely dependable and knowledgeable. I had a root problem. They took care of it right away. It is the 3rd time I have used them and Dillon was great the last time and it was on GOOD FRIDAY, These guys are heroes.
Outstanding company. Worked around my schedule. The repairman, Junior, was friendly and seem to love his job. He explained, to my satisfaction, what he was doing to fixed the problem. Most repairmen do not take the time to explain their work. Highly recommend this company. Will definitely use them again.
Keith Fimreite (Enkode)
4 years ago
Very pleased with Moon Valley. Their communication is very good with text and email notifications. They helped me greatly during a condo sale when I installed a faucet and the buyer & realtor thought I installed it incorrectly when the buyer wasn't patient enough to wait for hot water. You Cannot fix stupid but at least it was only $39 for to get Moon Valley to validate their stupidity.
Robert Roth Jr
5 years ago
Hello:
So you use a service to help you in the time of need. Moon Valley Plumbing and Rooter Service in Phoenix was 5 star all the way. From my first interaction with Greg in Dispatch, to my interactions with my service tech, Dan Hubbard. Everything was explained and detailed in a genuine manner. Work was performed in a timely manner, cleaned up put back better than they found it.
Before I called these guys this is what I did…as I helped make thing worse. Kitchen sink, dishwasher and washing machine all backed up (big mess) I went to home depot, rented a snake, had the gloves on, and went to work thinking I was saving money! No it didn’t go well, tried use the sake under the sink, I was being cautious and took all of the aggressive tool attachments off the snake so I would not mess things up. A no go. I then went to the clean out side of the house and began working it thru the black sewer plumbing of the house, it got really tough to hold on to. I hung in there and then it got easier. I had freed up the clog, NO, I had pushed the simple snake thru the pipe, cracked it at the foundation in the wall and broken thru and made a hole in the dry wall, clog not fixed, under sink plumbing cut off and gray sewage water everywhere..
The reviews are true if you do the research. They are the right plumber! Old school customer service, at fair price. Dan and I even spoke by cell phone afterwards and he made some suggestions about preventative enzymes to use and what not to use.
Great Business, great team!!! Cheers Use them with confidence! I will.
I called at 8 am in the morning because I had water coming through the floor. Mark came out found a broken pipe in the wall and spend all afternoon fixing it. He did an amazing job!! Mark also set me up with a great company who came out the same day to assess the damage to my wall and floor.
Thank you!!
Wow! What an awesome company. From the front office staff to the in home service itself, they are a class act. They were so kind, friendly, positive and extremely thorough. They came out quickly & worked with my HOA for me. I would highly recommend!!!
Extremely pleased with them...I called with a partially plugged sewer problem and Travis Jr. came out within 2 hr. He was able to clear the line in 15 min and even reduced the price that was quoted over the phone. This is the only company I will use when I have future plumbing problems.
Reed Gabrielson
5 years ago
Great service, don't hesitate to give them a call. Alex is the best. He was exceptionally courteous and was able to explain things to me and performed great work. I'll definitely be using MVP again in the future.
Virginia Hardy
3 years ago
Travis Jr did a good job replacing my mainline faucet, did it less than an hour, fast, efficient and price is fair. I highly recommend this company.
Anna Marie Hunsaker
3 months ago
Excellent response! Same day support! Highly recommend.
Mitchell Gonzales
4 years ago
Had an anti siphon valve installed, the main water line relocated closer the house, and the main water valve replaced. Alex Crocker was the guy and he couldnt have been more fair and professional. He/They would definitely get my business again.
Look no further for exceptional service. Alex came out and was amazing! He took the time to show me intricacies of my homes plumbing and was very professional. I couldn’t be happier with the work he did!
Mary Grace Acero
3 years ago
Mr. Crocker was very helpful and knowledgeable in changing our water heater. He did his work promptly so we could have hot water ASAP. I want to thank Mr Crocker for his prompt service.
Chrissy Josephson
2 years ago
Alex came to our home to diagnose a kitchen line issue. He then performed the repair. He was professional and very knowledgeable.
Cool kid#5699
4 years ago
Awesome job! Alex was prompt, polite, and professional. He showed up on time when he said he would. He did a great job. Will definitely be recommending to friends and family!
First off I would like to say this is one of those companies to where if I could give them more than a five-star rating I would Alex I think is the name of the guy that I worked with I've dealt with this company before I wanted to leave this review a while ago but I just got busy I cannot say enough good things about this company and the way they work they are absolutely awesome I had an issue with my sewer line under warranty part of the line collapse when they replaced it they found a problem with the city line instead of passing off the buck they got a hold of the city got somebody out there on a holiday which is amazing and took care of everything and I literally had to do nothing because they were on top of things the way they were if you need a good plumber this is the company you go to hands down
Parani Gandhi
11 years ago
Amazing, Fast and Prompt service. Very professional plumber. He removed his shoes before entering the home and cleaned up everything after himself. Very reasonable price.
Todd was professional, listened to what we wanted done. He did quality work in a timely fashion.
Anthony arrived early. Very professional. Took care of the leak and you couldn’t tell anything had happened. Great job Anthony! Highly recommend this company.
Anthony and Travis did a great job rescuing us when the plumbing backed up! Anthony got here quickly, diagnosed the problem and resolved it. Thanks!
stacie espinoza
6 years ago
Anthony Limon came emergently on a Saturday evening and fixed our leak so that we could have water through the weekend without causing more damage! Thank you Anthony! Thank you Moon Valley plumbing!
ZANE IS A VERY TALENTED PLUMBER! EXCELLENT SERVICE AT A FAIR PRICE. TWICE AS FAST AND CHEAPER THAN THE COMPETITION.
MY GOTO PLUMBER IN THE FUTURE.
Gloria Moscarello
5 years ago
Mo was my MoonValley plumbing tech and he was great. Very knowledgeable, efficient and friendly. I would recommend him to anyone looking for a good plumber.
Leigh Ann Carter
3 years ago
Breath of fresh air. Great to have an honest, thorough and tidy crew that communicated what was needed, why and how it would be done. Followed through as promised and made sure we were comfortable with the work before leaving us.
Brandon Sobiech
5 years ago
Alex was very friendly and professional. Very quick to return calls, provide estimate and schedule service. Pricing was very fair and job was well done! Would recommend!
Rance Marquez
6 years ago
Kenny and Mo were great. They re piped my entire house (three bathrooms and kitchen) within the stated time frames and cost. Re-piping is a hassle but they made it work out.
They did a great job finding the leak and repaired it. Great Job Guys!
They've literally saved me 10's of thousands of dollars versus what I was quoted by other plumbers and completely fixed my issues. Can't recommend highly enough
Travis helped us out when our water bill went from $150.00 to $550. He found the problems and eliminated the stress that had been building up. I couldn't be happier. Very Professional.
These are the best plumbers you'll ever find. Great service, friendly, knowledgeable employees and fair prices. I'll never work with anyone else.
Came to my house same day and fixed my leak without a problem! Great guys to talk with as well!
A pipe burst on me. They got there same day, were super friendly, and had it fixed FAST. highly recommended.
These guys are really great. They saved me dough by just repairing rather than replacing a valve. Very professional and reasonable.
Loran Rodewald
2 years ago
Hayden did a fantastic job. He is very pleasant and skillful. This us a very good company!
In Business & Life, we all make mistakes but only VERY few LEARN from it by taking RESPONSIBILITY & CORRECTING without arguments. Moon Valley’s business ethics is AMAZING!??
BEWARE Total gouging, replaced inside of toilet, $225., you can buy a new complete toilet for $100. you can buy all the repair kit for $20
Subhradeep Dey
2 years ago
Anthony helped me install Pelican Water softener. Very professional and knowledgeable.
Paulette Aguilar
a year ago
Jason found and quickly repaired our leak in our yard in extremely hot temperature.
Michael Allison
6 years ago
Anthony is a great guy and very knowledgable. He knew exactly how to fix the problem. I recommend him highly!
Broke Ass Ranch
4 years ago
Outstanding! I'll never call anyone else for my plumbing issues! Thanks so much Travis!
Richard Spina
5 years ago
Very nice on the phone. Respectful and very friendly on the site. Issue resolved and clean-up well done!
They were amazingly responsive and helpful. Going above and beyond what I expected. Thank you so much.
Rose
McKenna Newton
3 years ago
Friendly, & efficient. Went the extra mile. Crawled in my attic and fixed things properly.
Fast and efficient - same day service for our leaking water heater.
Great company, great people.. I highly recommend Moon Valley Plumbing
Sallie Diebolt
5 years ago
Professional, friendly, knowledgeable service techs. Top 10 service calls ever. Highly recommend.
Very professional, polite and knowledgeable plumber. I highly recommend using this company.
Amanda Thompson
a year ago
Very courteous, prompt, and professional. Definitely recommend!
Jeff Hudelson
5 years ago
Great company, very prompt and professional. Mo is very knowledgeable and efficient. Highly recommended
Great, friendly, professional service. Alex was great and explained everything. I'm very satisfied.
Jerry and Zanewere fast and fixed everything very quickly.
Alex and Cole are very knowledgeable and helpful. Would recommend them.
Guys were amazing and always on time .
Just awesome. Call this plumbing company!
Fair pricing and quick service
Great customer service and great work.
Robert Riemensnider
a year ago
Always there when you need them
William Popescue
a year ago
Zane did an outstanding professional job and answered all my questions on what was done!!!!!!!!!!!!!!!!!!!!!
Jesse Robertson
3 months ago
Amazing as usual! I've used them a few times in the past and they're always incredibly friendly, professional and on time! Go above and beyond to make sure i feel comfortable with the repair, explain in detail what it takes, how much it costs and answer any questions i have. This last visit i had Cole Russell come out and he was AMAZING! Thank you guys! I'll keep spreading the word! <3
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