Best Faucets Repair And Installation in Omaha NE

Very affordable, very professional and great quality work! He did an excellent job explaining the service required and the fees associated with the repairs. I will definitely use this service again. Thank you!

Great service for affordable pricing and the drain tech is very nice and does an excellent job and very clean too!

Call several times nobody returned calls to come out do work

Called a little before 4 pm. Said they would be here between 4 and 8 pm. 7.30 rolls around with no call or notification. Called and they said they would be there as soon as possible. 9.30 rolls around, I called and they hung up on me. Called again and said they couldn't get anyone out until 1 am. Any one who has written a review with more than one star must not have had an emergency or their emergency was before 4 pm. Will never use this service again

They helped us put in two bathrooms in our house and they made it a fair and not stressful process. The estimate was reasonable and the communication is what won me over. They got back to me right away and kept me in the loop. Also, answered every question I threw at them.The finished product was perfect. 5 stars from me.

Jered was very professional. They were here on time and completed the job quickly

Technician couldn't replicate the clog by running all the faucets so he charged $50 for doing nothing.

We were struggling to find someone to install our heat pump for our pool. We called all over and everyone said they didnt do that kind of work. Left multiple messages with a guy the pool place suggested. He didn't bother even calling back. Called JP and they came out within a couple days and had our heat pump all plumbed and ready to go that day. We were so happy with their friendliness, knowledge and outstanding customer service. Would 100% recommend and use them for any plumbing needs.

These guys do anything and everything. They do it well because they have great equipment and the owner Ken is a wealth of knowledge.

Friendly and professional service! Fast response / resolution of issue.

I requested and he came to my home to see what kind of plumbing I needed. That is where it ended. He did not have the courtesy of letting me know he wasn't interested or if the work was more than he could handle. I could not recommend.

On time. Great job cleaning our drain. Tyler was very nice and did a great job!

Had to pipe bust late in the night and these guys were so quick the next morning to come out and fix it! Not only were they so good on price, but they were quick, professional, clean, and the guys were awesome! Definitely using this company from here on out had a five out of five star experience!

Burton came through in a time crunch! Our water heater died and Mark with his team assessed the issue and provided us with 6 options. The work was done fast and clean. Top notch service and my mind is at ease. Mark is very knowledge and a HUGE asset to Burton. If your plumbing is hurtin…you know what to do.

I'm posting this as an update to the previous review.

Benjamin Franklin quoted $998 to bring the washer up to code.

Today, I had another highly rated plumbing company in Omaha come to the home to assess the work done by Benjamin Franklin.

The plumber who came in today took 30 mins to fully explain what I was looking at (the plumber from Benjamin Franklin didn't even take the time to listen to my concerns about the size of my washer and dryer, and went according to what he personally thought was best).

The plumber who came in today told me that Benjamin Franklin plumbing did NOT even bring the washer up to code, even though they charged me a total of $1,600.

I've spoken to the owner and he would say things like,
Can I ask you a question without you getting mad?
Or, I'm taking emotions out of this and looking at this from a purely business perspective, which implies that I'm overly-emotional. While I understand he was trying to mitigate the situation, he doesn't understand that his implications and questions were extremely sexist, as if my emotions aren't warranted.

If you paid $1,600 for someone to rip out your drywall and not do the work they told you they were going to do, would you not react?

Business etiquette means that plumbers should be professional, regardless of emotions, and not call the home ugly, or talk down to their customers as if we don't know anything about plumbing, just so they can hide the fact that they took an easy way out. They manipulate you into thinking they did what you asked for. I wonder how many people hired this company to bring things up to code and were scammed as well.

My emotions don't change the fact that their men did NOT do the work that was quoted. It's that simple.

Benjamin Franklin Plumbing is a dishonest company. Do yourself a favor and go with any other company.

The other company I'm speaking to is going to provide a full, in-depth summary of the work that was done, complete with photos, to prove that Benjamin Franklin Plumbing did NOT do what they said they would do.
_________________________________________-

Update and response to the owner's response below:

This response was not to truly apologize for the incomplete work.

This public response did not address ANY of the issues that were mentioned - the lying about the work that was supposed to be done, calling me overly-emotional, or simply never responding after I sent videos of the butchered job.

If this company was truly sorry, they would have reached out and apologized, but instead, they chose to leave a response to blame US for the fact that they couldn’t resolve anything, which couldn’t be further from the truth.

Again, a sad display of just how terrible their customer service is and reveals their integrity. This is just another example of how misguided their intentions are. So shady.