Benjamin Franklin Plumbing of Omaha

Avery did a great job servicing our tankless water heater.

Mr. Ricardo was right on time and so nice and professional. This company is fantastic and that can get someone out same day in most cases!!! Highly recommend!!!

Mark was the plumber who came out for our plumbing needs. There was plenty of work that needed to be done and we are satisfied with the service provided. He was friendly and willing to answer any question. He was a genuine good guy. The price was fair and it did not increase from what we were quoted.

Avery was fantastic! Great job! Nice guy!

Mike and Avery were very professional and efficient. Friendly too!

Avery was very courteous and prompt. He was very knowledgeable about our plumbing and problems. Also gave us helpful hints to prevent future problems.

I have had much frustration with plumbers lately. I called this Benjamin Franklin after another plumber did not show the day before when he said he would and did not answer his phone in the morning. Mark was out an hour after I made the call, was quick and professional. I will be using this company in the future and will refer everyone to them.

Avery was great, detailed and happy to answer all my questions.

Thanks

Mike did a great job. He explained everything as he did the work.

This company was a pleasure to work with, from the initial call into the office to our plumbers (Mark and Avery), everyone has been wonderful! I can't thank them enough for getting out to my home right away to help us with our main drain line that was backing up into the basement. As a first time homeowner (just moved in 2 years ago) this was a terrifying sight, but they got to me right away and took care of it and helped clean the mess! Mark also put a camera down the line to verify any other issues to give me peace of mind. I am beyond grateful to these folks and will proudly recommend them to friends, family, or anyone that asks!

Avery was great! Super helpful and made sure he took care of all my concerns!

I had Avery come over and try to help with an issue we've had for awhile. He was very friendly even with my curious pets. He helped give an idea of what we are facing and a quote to fix it. He is definitely a 12/10 guy

They showed up on time. They were professional, friendly, and completed the job quickly! I’d call them again! Great work!!

Avery is super nice and respectful. He assisted in what kitchen faucet I should get and the reason my previous one isn’t working properly. He’ll be installing it when I buy a new faucet.

Mike Maier was my technician. He was very polite and professional, and he diagnosed and fixed our problem pretty quickly! This is the second time we have used Benjamin Franklin Plumbing, and we are very pleased. I called the day before and they were able to schedule me for service less than 24 hours later (the other plumbing companies I called were over 7 days out). Highly recommend.

yearly inspection of the in line hot water heater Mark installed.

The pilot on my water heater kept going out. However, when you manually lit the pilot the water heater worked. After paying the tech 80$ to come to our house he lit the pilot and told my wife we needed a new water heater. I called the company and made them aware of the situation and that I felt as if we were taking advantage of. They sent out another tech out who fixed the problem for 260$.

John came out to our house after having our Home Inspection done and was very thorough with what needed to be repaired. Not only did he take care of those items, but he gave us some good ideas for the home we are building. John was very customer focused and was able to balance the work he had to do and answering calls from other service pros.

I will definitely use them again!

Mark was able to diagnose and explain our problem and fix it for us. He did offer us all the expensive options but also listened and gave us the lowest cost option, which we chose. McCarthy’s/Benjamin Franklin does a lot of upselling, but in the end, they will give you all the options and respect your choices. Mark is a knowledgeable professional and we appreciate that.

Came home after a long vacation to find my washer drain was plugged and now I had water all over my laundry room. I called to see when they could get someone out and they had a tech here within an hour and fixed by the afternoon! Nothing but great experiences every time

Avery was prompt, friendly and got the job done! I was so happy to have my kitchen back in working condition. Thank you!!!

Quick to respond and schedule services based on my urgent water heater issue. Great customer service that kept me informed of ETA, the technician name and picture well in advance of arrival. The service was also completed in a timely manner. Thank you!

Did good job

Avery and Ricardo were great! We had a toy flushed down the toilet by a 4 yo. The dispatcher was very nice and even called back to get us in a day early. The guys were clean and professional. They let us know how much it might cost before starting. Their equipment was clean and worked well too. Very nice experience. We will call them again if we have the need.

Avery is very knowledgeable and informative. We see how he cares about our home and is helpful. Great job!!

Matt and mark came out they were excellent I would highly recommend them they got the job done very professional And clean up After themselves They deserve a raise

Avery was punctual and the communication is always great. Benjamin Franklin Plumbing and McCarthy Heating and Air provide annual inspections for free to military. Their service is always spot on!

Great service fast and friendly

I had some plumbing work done by this company the beginning of November. I later find out there was a leak, they came back out to fix it. I had to get the water damage repaired and tried for about 2 months to get recompense for. I attained John McCarthy's email and the very next day I received a phone call from him. He immediately scheduled another plumber and showed up personally to my property to hand me a check for damages incurred. Another plumbing issue arose while he was there and his plumber fixed that as well, I didn't have to schedule another time.

That type of integrity is rare in this increasingly online world. Personal pride and honor are values that Mr. McCarthy believes in as evident by his deed and word. He could have given the check to the plumber but he didn't. Even thou it was one of his children's birthday, he sacrificed his time because it was that important. I understand things happen, I'm writing a 5 star review because the owner of the company looked me in the eye, shook my hand, and made it right. Other businesses need to follow Mr. McCarthy's example. I will continue to use Benjamin Franklin plumbing and recommend his plumbing and air conditioning services to others.

Had a recent experience with a tub breaking. They got out quickly and made my necessary repairs. Very professional all the way around.

Avery was very thorough, clean and friendly. Very professional.

Technician was on time, polite and courteous. Job was quick and done well.

Mark and Matt were very prompt. Matt explained everything and was very friendly. They installed a new hot water heater and did a great job. We are very thankful and happy with the job they did and with the company.

Plumber arrived as scheduled and solved the problem quickly. Happy with the results!!

It was over $300.00 to have them pull a toilet, change the seal and replace the toilet. Sadly I was desperate for the odor to stop so I paid it. Also, tech was great at the plumbing but as he left he asked how his service was and if I would give him a 10. I said I would and he replied that he would give me a 10 too... awkward. Wont have him back to my house alone.

Avery came in assessed the problem then got our toilet flapper problem taken care of in a timely manner.

The plumber was able to arrive within a few hours of placing the call. He was polite, and got the job done. I'm so happy to have a functional toilet!

Mike at Benjamin Plumbing was very knowledgeable and courteous. Gave me good advice based on what I needed.

The technician was very good and did a great job. My only complaint is the cost of the installation. We supplied the toilet but it still cost over $400 to install. Next time we need to have a plumbing job completed we will inquire about the cost of the project before we hire out the job.

Avery Heath did an great job clearing out our drain line. He was on time and got my project done quickly. Avery did an outstanding job explaining to me what was going to be done and also answered my questions in regards clearing the drain. I had a great experince and will continue to use Benjamin Franklin Plumbing for my plumbing needs.

Simply AWESOME!! 🙂🙂🙂🙂🙂

Your technician conducted whole house inspection on all of my plumbing fixtures, He was thorough and complete in his evaluation. He was very knowledgeable in his assessment. He was friendly, well spoken and is a very positive representative of this company.

They guys came out and was very professional, very polite and knowledgeable about the job they were doing on my drain. They left me with no worries and I even signed up for there Ben Franklin membership cause i only want then in my home.

We have used McCarthy 1 hour heating and AC and their Benjamin Moore team for plumbing work 2 x. The team members from both Companies do FANTASTIC WORK!! Adam N, Taylor M, Dylan L and Neal M and Matt Fdid unbelievable trouble shooting and work back in June, finding and fixing a major A/C ducting problem in the house while doing the Duct Seal process - it was undetected by visual looking because it was hidden, but they knew the volume change in the process wasn’t right and they explored, found and fixed! We had just bought the home and couldn’t understand the poor flow- so grateful for their professionalism and work at the house- they were beyond GREAT!! 👍😀🤗. The team also did an install on a new HVAC system - the previous system was horrible and poorly engineered! The new system has worked perfectly! Today we needed the main house valve replaced and under sink work on faucets - just like last time the team of Matt F and Mark V were super efficient, professional and knowledgeable— they did great work!! THIS IS THE BEST COMPANY EVER FOR AC / Heating and Plumbing!! 😄👏🏻👏🏻🌟🌟

Wow! I’m blown away by how quick and easy this process was. I submitted a form on the website around 7:30, and by 8:15 I had an appointment scheduled and the tech, Mike was on his way. He was professional, friendly, quick and knowledgeable. My water heater was fixed within a couple of hours. I strongly recommend Benjamin Franklin Plumbing!

Avery did a great job installing new toilet and cleaning up afterwards. A++

We got a prompt response to our questions and concerns. We set up an inspection time and they were prompt and on time. Mark Edward's provided excellent responses to our concerns and thoroughly explained what we were interested in doing. If you are looking for a company with multiple service packages I would certainly recommend you consider Benjamin Franklin Plumbing/McCarthy.

Stephen did a perfect job! Fast, quality, informative and friendly. Would strongly recommend!

Avery performed whole-house plumbing inspection. He's professional, courteous, knowledgeable, on time, clean, respectful. Thank you for the quality of the people you have on staff.

Mark just left, real nice guy, did a great job, new thermocouple, I have got water again, thank you....

Mike is very courteous and knowledgeable answered all my questions.

Avery and Mark Did a Outstanding Job on the installation of a new water heater.

Fast service. Job well done.

Avery arrived ahead of schedule and was professional and knowledgeable. He was able to fix the issue promptly and efficiently. Amazing customer service and I will continue to use Benjamin Franklin in the future.

Matt & Mark were awesome. Both guys were very friendly and very informative about all that I needed ti have done. Thanks for being a great company and having caring employees.

Matt and Mark were fantastic and fixed everything that was causing a problem. They were fast and professional.

Mark was awesome. Definitely will request him next time. The added plus was he was easy on the eyes.

Joe was on time & quickly assessed the situation to determine where the leak was. He got the problem taken care of quickly. I will ask for him again when I need a plumber.

Mike and Matt were great guys! Explained things well. Mike did most of the work while Matt, like most Cowboys fans talked a lot🙃. Seriously Great work at fair pricing will recommend in future. Thanks

Appreciate Avery's attention to detail and care in completing the job.

I have used Ben Franklin Plumbing for years. I am very happy with the quality and professionalism. You get a text with the name and picture of the associate before they come so you feel comfortable with who is coming to your home. Quality people, quality product.

Had our water heater flushed. Avery was very professional and is a super pleasant person. Did a great job.

Avery did a great job.

Avery DID nothing to stop my drain problem this plumbing company id THE WORST EVER

Our technician, Avery, was awesome!

Avery has taken care of all my annual plumbing inspections for the last 3 years. He is very thorough, professional, courteous, & has a great work ethic. Benjamin Franklin has been my plumbing company for many years & have provided many services in our home.

the plumber was excellent

Mike is very pleasant to work with. He is efficient and can answer any question. Great quality of craftsmanship.

Matt and Mark came out to fix my toilet/plumbing issue. They were very nice and personable. They were quick to diagnose and fix the problem we were having. I will recommend them and Benjamin Franklin to my friends and family for sure!!

He was very pleasant. HE EXPLAINED EVERYTHING he did. Our issue was difficult to figure out and he kept ruling out what could be cause until he found it. He deserves an A+ for a job well done.

Stephen was very knowledgeable and honest about the needs of the drain cleaning. He came on the coldest day of the year. Thanks Stephen and Benjamin Plumbing

Great company. Great people. Have used them for multiple things. Always satisfied

The plumbers were friendly and completed the work promptly and as requested. Would hire again

Timely, knowledgeable and quick to pin point and fix!

Mark and Avery did an excellent job installing my hot water heater. They were friendly, efficient and answered all my questions. Cleaned out afterwards. Job well done...

Hired them and they got the job done and fast and were very helpful if I could give more then 5 stars I would and highly recommend to my friends and family

I had a yearly service call to maintain my water heater and plumbing

Avery came to my house to check on a leak under the kitchen sink. He and his assistant/trainee (Chris, I believe) were personable and professional. Even though it turned out to be just a loose connector, they thoroughly checked the pipes. I would not hesitate to have them do any plumbing work I may need in the future.

John K. did a home inspection and i was very please with his knowledge, courtesy and honest feedback on all my questions and concerns. I would definitely recommend him and Ben Franklin!

Elizabeth answered my frantic call late on Thursday night and scheduled someone to be here first thing in the morning. Mark and Matt braved the snow to replace my broken water heater. They were very polite and patient when explaining my options and answering my questions. I will be using this business for all of my plumbing needs from now on. Thank you!!!

My experience was terrible at first. The first plumber that came out, Mark, was extremely unprofessional and very demeaning. He stood in the doorway yelling about topics, while passionate about; had my mother in a corner and frankly he had no business yelling at her. I will never allow Mark in my home again. Period. He also did an extremely poor job on the spigot replacement and left a gaping hole in my siding.

I contacted the company via Facebook that evening and I was dispatched another gentleman the Gary next morning, Mike. Mike was very professional and got the job done as it should have been done the first time. I would recommend Mike to anyone. Great service.

I never did receive a call from the GM as I was told I would. All in all, the job was completed properly.

Mark, Matt, and Taylor were very professional and addressed all of our concerns. They explained the functions of each unit (HVAC, water heater) and provided us with options for future purchases. I can't thank them enough for all their help and getting our home back to normal. Great crew to work with!

Very fast and Mark was great.

Thank you Avery!

Mark was quick and to the point. He knew what he was doing and did a great job.

Yearly service - They came out and drained the water heater and check the toilets and faucets throughout the house.

Over the last two days, I have received excellent and prompt service for the installation of furnace and lighting of water heater. The technicians were very professional and courteous. I am very pleased with the service I received.

Kitchen sinks blacked up on Wed. and also sink in rec room (basement) which had garbage backing up in it.
I called Ben Franklin as their add stressed quick service time. That was true, the guy showed up right away.
He quoted me $369. - pretty excessive for sure but was leaving town the next day so felt I had no choice.
He did allow me a whole 5% senior citizen discount (so I paid about $350)
He worked slowly, shuffling between basement and kitchen. Was there about 2 1/2 hours. He was not at all friendly in the least and made it obvious he was not happy to be there. He got the kitchen sinks unplugged but never got the main problem done in the rec room or out to the main line. He started telling me the price was going to go up before he even finished the job, which he never did. He said I still had to pay the exorbent amount...I did, not knowing what else to do. He suggested I call Roto-Rooter the next day. Had to leave my house & dog sitter to handle them today.
That was another $250. but they cleaned up well, sitter said, and got it done quickly. I have not used a contractor before that I have felt so ripped off from.

Drain problems? Better call Roto-Rooter instead.

Avery was great. Good attitude and very professional. Problem was noone ever contacted me after the initial visit.

Received a quote to put in new bathtub.

Mark and another guy came with him. They did not introduce themselves although Mark had been here before. Mark start asking me questions about my hot water heater, I thought he knew why he was here. He asked me who put the hot water heater and I told you guys did, and he said I dont think we did. Then he talked about dirty it was, he took it off the strip below and that was it. I thought he was going to clean it something! Charged me $99 and left. Very arrogant he was!! His partner who I didnt get his name was nice. He just started it again and left for $99??? Really?? Dont think I'll be calling you guys again. There's more to say but I dont have enough room on here to do so. Thank you.

The repair was done properly.

I'm posting this as an update to the previous review.

Benjamin Franklin quoted $998 to bring the washer up to code.

Today, I had another highly rated plumbing company in Omaha come to the home to assess the work done by Benjamin Franklin.

The plumber who came in today took 30 mins to fully explain what I was looking at (the plumber from Benjamin Franklin didn't even take the time to listen to my concerns about the size of my washer and dryer, and went according to what he personally thought was best).

The plumber who came in today told me that Benjamin Franklin plumbing did NOT even bring the washer up to code, even though they charged me a total of $1,600.

I've spoken to the owner and he would say things like,
Can I ask you a question without you getting mad?
Or, I'm taking emotions out of this and looking at this from a purely business perspective, which implies that I'm overly-emotional. While I understand he was trying to mitigate the situation, he doesn't understand that his implications and questions were extremely sexist, as if my emotions aren't warranted.

If you paid $1,600 for someone to rip out your drywall and not do the work they told you they were going to do, would you not react?

Business etiquette means that plumbers should be professional, regardless of emotions, and not call the home ugly, or talk down to their customers as if we don't know anything about plumbing, just so they can hide the fact that they took an easy way out. They manipulate you into thinking they did what you asked for. I wonder how many people hired this company to bring things up to code and were scammed as well.

My emotions don't change the fact that their men did NOT do the work that was quoted. It's that simple.

Benjamin Franklin Plumbing is a dishonest company. Do yourself a favor and go with any other company.

The other company I'm speaking to is going to provide a full, in-depth summary of the work that was done, complete with photos, to prove that Benjamin Franklin Plumbing did NOT do what they said they would do.
_________________________________________-

Update and response to the owner's response below:

This response was not to truly apologize for the incomplete work.

This public response did not address ANY of the issues that were mentioned - the lying about the work that was supposed to be done, calling me overly-emotional, or simply never responding after I sent videos of the butchered job.

If this company was truly sorry, they would have reached out and apologized, but instead, they chose to leave a response to blame US for the fact that they couldn’t resolve anything, which couldn’t be further from the truth.

Again, a sad display of just how terrible their customer service is and reveals their integrity. This is just another example of how misguided their intentions are. So shady.

We had Avery from Ben Franklin Plumbing here recently to clean our VERY clogged drain. We called Monday night, and he was here by 8:00 the following morning. Avery was prompt, pleasant, knowledgeable, and worked for over two hours to clear the drain. The price was reasonable and the service was great! We will definitely be using Benjamin Franklin Plumbing the next time we need plumbing work done, and will be requesting Avery.

Had Avery and mike out to clear my drains. They were professional and friendly and got the problem fixed in no time and gave me advice to keep it from happening again. And they were very nice to my dog even though she was very rude and barked at them a bunch when they got here.

Called on Tuesday, came out on Wednesday, right on time. Fixed the issue quick. Avery was friendly, efficient, and just an overall nice guy. Have used Ben Franklin plumbing before, and will continue to use them.

Mark Edwards and BFP not only responded in a timely fashion they had my sink and toilet repaired quickly at a fair price.

Figuring out which sink & faucet would fit & work in our 1939 small bathroom was definitely a challenge. Mike was more than patient and provided much needed guidance throughout the process.

Same great service as usual.

This is the second time Mark has solved our plumbing problems. He is professional, prompt and courteous. Benjamin Franklin is a great deal!

Thanks for the estimate !

Quick and easy fix to hot water heater. Heat sensor popped. Wasn’t sure why. Popped in relit pilot. All good. Also recommended a couple plumbings upgrades WAY cheaper than other estimate I received in past.

I didn’t get called before they showed up. I asked for pricing upfront and was told it depends. I get that to an extant, but i don’t see why it can’t be ballparked. I said I would 2 drains that needed to be looked at. She told me they had a fee of $99 for drain opening. Yeah, $99 per drain. That should have been explained up front. I’ve had other companies come out and do multiple drains for one price. I was a little disappointed at the “gotcha” once they were here. To be fair, they did get our drain open, so they did what they were paid to do.

Avery was extremely personable, professional and knowledgeable! Quickly and safety resolved issue until weather allows for permanent fix to outdoor faucet.

Repaired and replaced the sump pump in less than 30 minutes!

Avery showed up on time, as scheduled. He was prompt and professional, honestly once he was downstairs working I hardly knew he was there. He showed me the pipe that had split and explained what the repair would look like, then fixed it. Price was fair in my opinion. Would absolutely recommend!

Outstanding work, honest and upfront with any price. They also gave our family a military discount of 10% off the bill. If you served in the service of proud of those that did, these are your people and USE THEM!

This is now our third time of using Avery Heath, this young man is very knowledgeable and efficient always on time. A very personable person a pleasure to have in our home. I will recommend him to all who need a plumber and I will ask for him by name again. Thank You Avery.

Avery did a wonderful job. He is friendly, fast and efficient. I would definitely call him back next time I need plumbing repairs.

Did an overall plumbing check. He was very professional.

very nice and answered all ourselves questions

Avery was great. I'm a renter, not the property owner or bill payer.. but he was very personable, wanted to show me on the camera to help me understand what he was seeing/diagnosing. Super clean and polite, friendly. Would recommend absolutely!

Reuben was professional, knowledgeable, and informative. I am used to service technicians only wanting to talk to the man of the house even in this day and age! Reuben readily shared the information with me so that I could understand better how everything operated. I can honestly say that I TRUST Reuben and Ben Franklin Plumbing - great experience!

Kim was able to assign a technician to arrive within a couple of hours after I called for help.

Avery listened to my description of the problem and readily identified what he needed to do. When he was finished, Avery cleaned up the mess and showed me that the problem was resolved.

Thank you Kim and Avery.

Avery and his helper were great! Got the washer hoses disconnected from the valve so our new washer can be installed tomorrow. Thumbs up!

Avery definitely went above and beyond to do the work that needed to be done so I could get my washing machine hooked up. He also took care of my water heater. Thank you Avery.

I previously posted that I was dissatisfied with the cost of their service. My remarks were premature. After a short delay in a call back, Benjamin Franklin Plumbing agreed and refunded what I felt was the excessive portion of my bill. They seemed genuinely interested in my concern. They were courteous and professional.

Great work at a great price.

Joseph was very service oriented and considered the least cost option too resolve my problem. I appreciated that he spent my money like it was his - carefully, and prudently. Knew what he was talking about.

Brent diagnosed the problem and had my heat fixed super quick!

I had one of the plumbers come out and fix a garbage disposal, which under my sink there is only 1 shutoff value. About a month later I called them again because I had a leak which had now went from my sink in the kitchen and has now traveled to my ceiling of my family room and the ceiling was buckling. Called the 2nd plumber out and he said the 1 shut off valve is leaking so he fixed it. There is only 1 valve under the sink and the First plumber was the only one there before hand. Now the first plumber forgot to shut off the water when he was testing the new faucet, so he shot water all over the place. So didn't feel totally comfortable about him, but everything appears to work after him. (pssst. except the slow leak that has now destroyed my ceiling). Since it is a slow leak, insurance won't pay for it. Well had American Water come out and found that the slow leak has created mold, so now not only did I pay 550 for the first plumber, but had to pay 350 for the second plumber to fist and issue that came from the first one. Now I am paying for the removal of the ceiling and the mold, and the fixing and painting and putting the track lighting back in place. These guys through their hands up and said, 'Can't prove it'. So, a word of advice, after $2000 to fix just a garbage disposal, (original reason I called them), I would inspect their work afterwards or better yet, go somewhere else.

Mark did a great job. I appreciate his patience in dealing with the manufacturer on my behalf.

My Husband and I both were very pleased with this company. They were very responsive to our questions and concerns. My husband after talking with them on the phone turn to me and comment on what a pleasant experience he had talking with the personnel at Benjamin Franklin Plumbing. The next day I also was very pleased with the plumber, John K. and his assistant with their prompt attention to our problem. They were courteous and efficient in doing their job. At completion of the work they thoroughly went over all instructions and answered any questions I had. My husband and I would highly recommend this company to anyone in the Omaha area. Great Job!

Avery was professional and courteous. He did a great job with hooking up the cold water to the humidifier. Thank you

I had 2 plumbers come out from the same company and they pretty much just unclogged the toilet, without even attempting to get to the bottom of what had been going on for the past several months. different drains and toilets constantly clogging up. I didn't find out it was the main line and roots from our trees that were blocking the main passage, until I called Benjamin Franklin. They sent out Mark and Avery who got to the root of the problem 😂😂 they were professional and not only listened but asked questions to troubleshoot the problem. They came out about 4 months ago and not a single clog since. I'd also like to mention that due to the other plumbers NOT getting to bottom of our issue, it cost me a few thousand dollars to replace carpet and the dry wall between the bathroom and living area in my basement. I highly recommend this company, they take pride in their work.

Avery diagnosed the problem quickly and suggested a permanent solution, a new stool. He searched the city for the right color and installed it the next day. We were very satisfied with his work.

I am so grateful for Avery with Benjamin Franklin!!

I broke my garbage disposal on my boyfriend's birthday, (of course), by trying to clean it out with ice...it cleaned it really well, and then started leaking water out of the bottom! (Maybe not all hacks you see on the internet are worth it...) I called Benjamin Franklin, and they told me they could send someone out the same day!

Avery was able to come over 30 minutes earlier than expected, and it only took him about 45 minutes to diagnose and fix my issue! He was super friendly and courteous, and even gave my nosy dogs some lovin'. Plus, he fixed it before my boyfriend got home from work, so mum's the word!

It was just over two hours between panicked call and problem solved! I would 100% recommend Benjamin Franklin Plumbing and Avery for sure!!

Benjamin Franklin Plumbing has experienced technicians, up front pricing, & courteous service. As a member, I receive priority service, an annual home inspection, & discount. Mike replaced an old toilet that we discovered had a crack in the tank during the home inspection. I trust his knowledge & experience of what needs to be done. Mike keeps me informed throughout any project, so there are no surprises when the work is completed. Thank you for continued excellent service.

Mike was very professional, took care of my concern s and helpful information I would like to thank the staff at Benjamin Franklin Plumbing for the fast and friendly service.

Repaired toilet flapper valve

Mark was very efficient and professional. Was informative about other things that could be an issue and assisted with getting those taken care of as well.

Avery was who came to my home and he was very professional and explained things to me about my home plumbing that I was unaware about. He answered all my questions and his service was prompt. Thank you Avery.

Was not pleased with your guy that came to my property last week. My daughter said that he stood at the top of the steps and said, It's gone. And my daughter said to him, what shall I tell my Mom? He replied, tell her she needs to get a new hot water heater. So you have just lost a customer with me. I feel that he did not want to tackle the job. And yes there was an order from the water being stagnant. But to me that is poor customer service. I don't expect to be billed because he did nothing!!!!

Avery is very professional and a pleasure to have in our home.

He did an inspection of my water heater and water pipes. He was very thorough and informative.

On time, competent, friendly.

Good work, eventually. Listening to the plumber complain DID get old...

Mike was very thorough and professional! Great technician! Thx!

Right after returning from a vacation I found that my Water Heater's pilot light would not stay lit. Water in my house was ice cold no matter how I twisted the knob. I requested assistance from Benjamin Franklin Plumbing after seeing that they had several good reviews on Google and, after they came out to repair my water heater, I too am happy with their service. Avery and Mike were professional, quick, and knowledgeable. I highly recommend their services.

Avery and his helper done an awesome job on unclogging our kitchen sink. They were very personable, professional and knowledgeable. I will definitely use Benjamin Franklin Plumbing again and ask for Avery. Very well done job in a timely manner and left the kitchen sink cleaner than it was before they arrived! Keep up the great work!

I am very happy with the service I received for a clogged drain. I will definitely us Ben Franklin Plumbing in the future.

Avery and Mike were a good pair, with complementary strengths.

Good.

Matt & Mark were professional, efficient & friendly.

My appointment went as well as it could have, from the phone call to make the appointment to Mike and Matt showing up on time, and ready to work. Such a friendly staff all around, and they cleared my problem up quickly, and effectively. I will definitely be saving their number in my phone for future problems!

Courteous, informative, prompt, and offered multiple solutions.

Select Ben-Franklin without concern and you will be satisfied with the service!

Mark was great, got the job done in no time!

Outstanding response. Able to fit us into a crowded schedule on short notice. Very competent and friendly technician.

Professional. Friendly, went over all pipes toilets, showers ,water heater , washer , sinks, inspected pipes did a great job Stephen Brown was technician he was excellent

Thanks for checking and servicing the water heater.

Excellent to work with. Mike and co-worker friendly, courteous and professional. They had to straighten out and fix previous contractors mistakes. We ordered parts and they were back here next day to complete job. My water heater is up and running it's great!.
Mike and Aubrey came back again today to help with water heater. Previously he tried everything possible to save heater. When couldn't they worked with me on getting new. Very happy with a new 50gal

First and foremost I want to compliment Avery Heath not only for the work he successfully completed but the customer centric demeanor he presented. We were experiencing a backed up line or 2 that required a rooter. He had to do it in two lines. Avery also removed the toilet to reseal at our request. He was kind, efficient and knew exactly what he was doing. We now can use the washer and dryer, shower abd toilet again. I would recommend Benjamin Franklin Plumbing to friends and neighbors because of Avery!! Thank you!

We give them a 10/10! great service.

Mark was professional, he figured out the problem right away and took care of it. Great price as well. Thank you Mark!☺

Very professional and very thorough inspection

Very good job.

Plumbers entered our home and called our home ugly repeatedly. We caught this on our security cameras.
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We just closed on a new home, and per the home inspector's instructions, we needed to add a drain, as the current output from the water heater and softener was draining into a self-installed sink from the previous owners.

I called many places and received bids from several. The basis of the job, according to all of these companies, was this:

From another plumbing company:
To remove drywall, furnish and install pipe and associated fittings for waste and water pipe for stand pipe for washing machine for $1800,

OR

From a handyman:
To break concrete, repipe it, and add a vent - all of which I (the handyman) could do, but I cannot pull a permit per Omaha plumbing code because I am not a master plumber.

The estimate I received from Benjamin Franklin Plumbing indicated that they would re-pipe an ADDITIONAL drain for $998. Naturally, I went with them because the receptionist seemed to fully understand my needs and the plumber showed up promptly for the bid.

Today, the work was carried out. The plumber brought along his partner, I assume, because it would be a big job that involved cutting drywall or concrete. While they were there, they conversed and made fun of our house, saying This is such an ugly house. Oh yeah, it's such an ugly house, which we caught on our security cameras. That says enough as it is.

The plumber, instead of adding an additional drain, decided to move the two tubes (the output from the water heater and the water softener) that was previously draining into the sink, and simply moved it to the floor, aimed it at the floor drain, and nailed it down.

Over the phone, he asked me if I wanted him to install the sink for us. I figured, why not, since he's already there. I was willing to pay him more. He told us it would be a bit more expensive, and I obliged.

When he left, we were charged $1,600 instead of the original $998. He did NOT break concrete or drywall to install the initial additional drain that was quoted for $998, but did break drywall so he could move our sink, which is still incomplete, because we need to find someone to fix the drywall before he can come back and attach the sink to the wall.

At the heart of the matter, the idea is that they charge $998 to move two output drains that were hanging in a sink, to the floor. All they did was move the two tubes to the floor - something my handyman told us he could've done, and charged us $998. When I asked him about the placements of the drains on the floor, he told us, every house has this, which is just untrue, because we've lived in at least 5 different houses in Omaha and none of the laundry rooms have looked like this.

All this while making fun of our house, humiliating us, and saying how ugly it was. If anyone is dubious of this fact, I have the video downloaded from our security camera, and I'm willing to share it with anyone who is interested.

I called the front desk and have not heard from the manager, nor have I received a receipt detailing what exactly cost us $998 as part of the $1600.

I'm highly disappointed in this company. I cannot believe their plumbers would enter my house, act like I don't know anything about plumbing, and call my house ugly, repeatedly. Truly a heartbreaking experience.

Great company with great people !

Mark had no problems installing our automatic water shutoff.

Avery Heath is a plumber. I only want him to work with me again, should I have future plumbing issues. He is very knowledgeable, pleasant, trustworthy, and professional. Thank you. Vittoria

Well, first off- this company does not seem to communicate with their scheduling company. They were suppose to be at my house between 8-10am. They called at 9:30 to say they would extend the window since they were running late to noon and charge me $30 less. I thought-that's fair, until they didn't show up by noon. I called and was told they they were still working on the other job and they didn't know when they would be there. They waved the service fee (at this point I am irritated but still hopeful). They show up around 1, flick a switch to reset it and then tell me that the cost to replace would be 1400 but they didn't have the parts to do it then (which they assured me in the initial call to schedule that the technician would be able to replace the entire unit that day). This is when I started to get mad. They wanted to reschedule for Monday to replace. I argued, and got them to set up an appointment for Sunday instead so I didn't have to go another two days without water. I spoke to a few people that night and they said 1400 was way too much to pay, so I called to cancel the appointment to get another estimate. The next morning, the guy shows up anyway and then tries to collect the service fee from the day before since he came out to do the estimate. I told him- sorry I was told yesterday that the fee was waved since we waited 3 hours extra- he was still under the impression the fee was just reduced (again, no communication). So, to sum up, these folks are overpriced, late and clearly do not communicate well with their scheduling company- I was unimpressed. Glad I have the opportunity to go somewhere else to get it replaced now. I have a feeling the quote they gave me included the 'fee' they said they were waving plus a few hundred extra.

Mark was great and fixed both toilets in record time and the price was very reasonable. Would definitely ask for him again!!!

Mark and Matt did a wonderful job. Prompt, courteous, and cleaned up after the job. I would recommend them to friends and family.

We requested two sinks be installed with faucets, one sink the technician installed the water lines to the faucet in reverse and the other was left with a small leak. Additionally, the second sink had the shut off valves moved inside the sink cabinet, however the technician didn't ask any questions or clarify that our request was the best course of action and instead installed what looks like the fastest easiest option to him. Unfortunately, we have less space now because of the way he did it than we did before. Both sink cabinets were brand new. I supplied adhesive to the technicians so they could attach the sink basins to the cabinets. They ignored that and left them unattached and wobbly.

These services cost us over $800 and frankly I don't think it was worth the value. I've fixed the leak myself, and attached both basins, which meant I had to undo the work just to not have a wobbly sink. I've called the office at least 4 times to request a manager get in contact. Eventually, one person called me back and left a message. I returned his call 3 days ago to his direct line and haven't yet gotten a response. I've told at least 3-4 people at the company I am unhappy with the services and they don't seem to care.

Eventually, they scheduled a second technician to come fix the issues. BUT failed to know or inform me before waiting an entire workday for him to arrive that we wasn't even scheduled to work. They just canceled the job...so they could talk to me first, they say. Frankly, I'd rather tell the first guys they didn't do it right than sit here and wait.

I know these seem like small issues and for the most part they are, but the level of service my family has gotten from dozens of businesses like this in Omaha is ridiculous and I'm tired of bad service. Let's hope they want a better review....if they call me back ever.

Mike did a great job! On time no wasted time! Great value! Especially noteworthy is the OFFICE SUPPORT, ATTITUDE AND PROFESSIONALISM:
thanks 🙏🏻Elizabeth and Kim you’re the best
We can tell you both really care about and for us as customers/ clients! Billybutler

I had another plumber come out to fix a backed up sewer drain. When they cleaned out the pipe they claimed that I needed it replaced and that it would be about $10,000. I called Benjamin Franklin plumbing to come out and give me a second quote. They had me watch the camera footage and showed me that the other plumber was completely trying to sell me something I didn't need. They showed me my pipes had two tiny little cracks on like the other planner claimed that I had to giant brakes that we're going to collapse. I valued the plumber named Mark who came out and gave me his honest opinion and gave me some other solutions to prevent further issues with my sewer pipe.

From the first phone call to inquire about service to the last visit from the technicians, all were professional and knowledgeable.

Mark and Matt came out today to fix a pump for me. They were amazing and super freindly. Definitely have a new customer in me. Will totally recommend you guys to friends and family.

Mark was incredibly knowledgeable and very good at his job!

Inside plumbing repair pipes, made sure there was no leakage before leaving

I always use Benjamin Franklin Plumbing/McCarthy’s heating and cooling for all my needs

Stephen was very professional. He was on time and diagnosed the problem. Explained what needed to be replaced. Went to truck just once to get all the tools he needed for the repair. This was nice since he didn't have to keep going back to his truck for another tool. He worked efficiently and was one his way in a short time. Would work with this crew again. Job well done.

Matt has been to my mothers home on 3 different occasions as assistant to Mark. Matt was able to find a difficult to diagnose water leak and they both took care of it. This last visit Mark came out with an unnamed assistant for a tub leak. They diagnosed the problem and capped off the faucet until the tile work could be completed. When I came back to the home 2 days later I found a lot of water in the basement coming from the capped off tub above. I was frustrated to say the least. I called and this time Mark came out with Matt. Mark indicated it was a bad joint done by the earlier assistant. At that time Matt asked if I had found anyone to repair the tile and I hadn't been able to find anyone to do the small job. He offered to take care of it. He came out after work, spent 4 hours repairing that and other holes Mark had made and my home is now buttoned up. I appreciate Matt's willingness to do double duty and I am no longer frustrated.

Avery solved our water pressure very quickly. Very polite and informative.

Honest and did a great job!
Thanks

I have been with Ben Franklin and their sister companies for 13 years. They are absolutely the best. I called at 10:30 and they were here at 12:00 noon even though it wasn't an emergency call. Mike Maier is a master plumber who has worked around our house many times. With Avery, he got today's job to install a new faucet done meticulously and without a hitch even though working in an ultra narrow space. He made sure to give me advice on using the extra gadget that came with the faucet he changed. Thank you Mike and Avery. I would recommend Mike and Ben Franklin plumbers to anyone looking to get the job done right.

I called Benjamin Franklin due to a leaky toilet. They were punctual as the name implies. The service person, Joe, was an affable guy. Within in a few minutes Joe explained my situation was complicated and would need a trip to the store for parts he doesn't keep on his truck. Joe explained he would have to drill into our 1960's concrete to install new flanges before installing a new wax seal. Nearly $800 later, Joe was heading out the door. I was shocked at how complicated the problem was and the cost of repairs. After Joe left we packed up and went out of town for the next two weeks. Upon returning we found our basement had taken on water. The leak on the toilet had not been repaired. Joe did install expensive flanges and a new seal but never actually repaired the toilet. It was still leaking and now we had carpet that needed to be replaced as well. I called a local plumbing company to come out and assist. Their quick observation noticed a crack in the tank which apparently was the original source of the leak. The installed a new toilet and within an hour was out the door for a reasonable price. I feel I was taken advantage of by Benjamin Franklin in Omaha. Disappointed doesn't accurately describe my feelings.

Our plumber Avery Heath was on time friendly clean and courteous, he pointed out the problem and repaired it in a timely fashion. How nice is it to know when you have a problem and you’re all stressed out, you can call Benjamin Franklin plumbing and have somebody come out and do exactly what they’re supposed to. He did the job well, quickly, and give us advice on how to avoid a reoccurrence. Good company pleasure to do business with.

Mark is always friendly, knowledgeable, and gets the job done in a reasonable time frame.

Avery was wonderful. Explained everything to me, before the repairs, and the back up plan after the repairs. Fast, efficient, and cleaned up when done. Another perfect experience with this company!

Avery did excellent job of diagnosis on the water heater.

My hot water heater lasted about 20 years, was only slated for 8. And then it started leaking. 😢 Had to replace it, I needed it done quickly and they responded quickly and professionally. He brought all the tools he needed, cleaned up the area, and took away the old hot water heater. Very happy with the results; he is coming back to repair a bathroom leak.

Mike was very helpful and took care of all my problems

I needed to swap places for a toilet and a washing machine. Mike asked all the right questions to find out what I wanted, then gave me options for better ways to do it.

Matt and Mark were the two servicemen who came to inspect our home. They were prompt, very courteous, slipped some plastic up over their shoes and went quickly on to business.
They explained any answer to any question I might have had, and while we knew we were likely in the market for a new hot water heater they provided details for replacement without any sales pressure.
We will very much ask for these two when we decide to move forward with the replacement. They took pictures of all of the water fixtures above as well as below and in any vanities.
Nice to meet them.

Dick Keiser

Marc and Matt as always were able to figure out our problem and get it done.

The men were very professional- fixed my problem and did not overcharge me. Best experience I’ve ever had

Completed his tasks with good cheer. Very skilled.

Very professional and polite service.

Positive, professional technician. Great work!

I have so much to fix, but these guys have always been professional, personable and knowledgeable!

Avery was very friendly and professional. He asset the problem, quoted a price (not his fault its high), completed the mission.

Mark was very responsive to my call. He was quick, professional and very kind.

Great job

AWESOME!!! Thanks

W/H and overall system review. Well done! Notes items with necessary follow up.

Avery and Mike were very friendly and they worked efficiently.

Mark was on time he was able to do all the work that we needed done in one day which was great since my tub would not stop running water and my sink did not have any pipes hooked up to the bottom of the sink so the water was running into buckets which we had to empty about every 3 days. He even offered to fix some pipes that was underneath my tub that needed to be replaced. He was very polite and professional why he was here. Almost two years ago we got a brand new furnace and air conditioning unit from McCarthy's One Hour Heating and Air Conditioning and Ben Franklin Plumbing so we will continue using this company. We are very satisfied with the work that they have done for us!!

I made an appointment through Google with a confirmation number and everything and when it came time for the appointment they were late and I called and they didn't have any record of my appointment.

Very professional and solved the problem quickly

Avery was very professional and polite and right on top of the job. I very much appreciated his time as we were in a pickle. Thanks again Avery.! I would definitely let friends and family know to call Ben Franklin the next time they need a plumber!🤗☺️

Great install experience. Completed all services quickly and cleanly. If you haven’t had you ducts sealed using their services you are throwing away heating and cooling. Very satisfied.

Avery is a very valuable person to Benjamin Franklin Plumbing. Extremely knowledgeable and personable and will give you honest advice every time. The bonus is that his quality of work is beyond compare.

Avery Did an excellent job. He was polite and efficient. If and when we need additional repairs we would be glad to have him come back.

Ricardo was punctual, professional and *gasp* friendly! Mark came last time and he was also amazing. They had to come a second time to clear out our weirdly laid out pipes and were super amazing. I think we found our plumbers - even super affordable and upfront about costs. HIGHLY recommend.

I've been using this company for years for numerous jobs. They are always professional and timely. A great company to have for your plumbing needs.

Our technician was excellent. We had a real mess on our hands. He worked hard and remedied the problem. He was very friendly and informative. I would use them again.

We found Ricardo to be a perfect gentleman. He was able to diagnose the issue quickly. His repair was rapid as well and he was polite and conversational.

They came on time and were friendly and professional. They fixed the water heater quickly and quoted us a price for a new one. They were super helpful!

Outstanding service , rapid response

Mike and Avery were extremely professional and easy to work with.

Quick, efficient, solved the problem. Highly recommend

40 years of experience made it fairly quick and easy.

Early, thorough, and complete. Great stuff.

Had a few repairs done by them, a great company! The guys who were on my job were all very professional and very knowledgeable! I will recommend to everyone I know!

Very expensive 1400 for couple plugged tubes form the ice and kept complaining about bad smell. Well it’s a plumbing issues and draining issues it will have a bad smell.

Way too expensive. 400.00 to clear a drain
10 minute. Done Never Again.

Mark and Matthew were on time and did a thorough job of inspecting my water heater and all water lines. They were knowledgeable and efficient.

Great place!!!! And even better workers !!!!

We called Benjamin Franklin Plumbing when our water heater pilot light would not stay lit. Joseph was here within 30 minutes and fixed our problem within 40 minutes. Not only was he fast but Joseph was extremely nice and helpful to us after hours. We will definitely call again if we need assistance.

They came out to fix a leak under the kitchen sink. While Avery was here, he also did a water heater flush, as a maintenance service. The service was quick, and quality. Avery was polite and professional. Great experience!

Avery was awesome answering all our questions during our Annual Maintenance!!!

What a waste of Money. Paid for someone to just look at it and be told it’s useless. Aksarben is MUCH cheaper and Faster, 10/10 DONT RECOMMEND

I've had Banjamin Franklin over multiple times for plumbing issues. We have an older house we decided to fix the issues one at a time. The plumbers were always helpful and very knowledgable! We will need a new water heater soon and I know who I'm going to call!