Description
When you need an emergency plumber near me in Omaha or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Drain Cleaning Company, Licensed Plumber, Plumbing Company, Emergency Plumbing, Sewer Line Repair & Excavation βοΈπ³οΈππ§π°π½π§π©, Outdoor Plumbing Pipe Repair π‘π°π§πΏπ¦π©π οΈ, Bathroom Plumbing Faucet Repair ππ°π§πΏπ οΈπ¦π§π©, Toilet Plumbing Repair π½π§π©π¨π°π§, Bathroom Drain Cleaning ππ°π§π¦π§π½, High Pressure Water-Jetting π¦π‘π°π₯π§, Toilet Drain Cleaning π½π§π°π¦, Kitchen Sink Drain Cleaning π½οΈπ°π§π¦π§πΏ, Main Sewer Line Drain Cleaning π π°π§π¦π§π½, Drain Snake π°ππ¦π½, Plumbing fixture installation, Plumbing services, Repair water fixtures, Drainage service, Augering, Trenchless Excavation, Brush Coating, Pipe Patching, Pipe Descaling, Full Pipe Relining, Zero Dig Pipe Restoration, Pipe Restoration Services, Mold inspection, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening and Filtration System,
Reviews
DeaShawn Mackey
a year ago
Had appointment. They called and said didnβt know if or when they could make it. After scheduled time b/w 8-12. No show or call. I called rescheduled the following week.Charged $357. For a 20 minute fix. Found out from others I was definitely over charged for work done.Will never use again.
Morris Carter
7 months ago
My problem was resolved for clogged pipes but way too expensive $300. I feel like I was overcharged.
Lisa & Nate Pitts
2 weeks ago
Out on a Sunday within the hour. Good value for amount of work. Thanks so much!! We recognize your dedication!
Abigail Waller
a month ago
We had a sewage clog, Rotor Rooter was absolutely fabulous. Holland help get the sewage unclogged super up front and professional. Highly recommended!!!
Jared was really cool. Second time using them. Great service.
Toby was very nice and professional. He got here very quickly even with snow! Nice, professional and responsive. Gave a fair price as well! Very satisfied.
(EDIT: Owner commented. He was supposed to call me today, and he never did.) Please look at their better business bureau reviews before deciding to use them. I am honestly wondering if theyre buying positive reviews to help bump their rating. They did not show up the whole day that they said they would (probably so you schedule them thinking they can come by the next day to fix the issue instead of calling another plumber) Then they did not show up at the time they said they would the next day either. We did not have water running in our house while waiting for them. When called about an hourly charge, they will not give you an hourly charge. We were desperate for running water, so we paid the extremely overpriced bill for a 10 minute fix.
My whole house was backed up it seems like the tree roots grew in the plumbing and they were quick to get there on a Sunday and get the job done. It was a good experience and they guarantee their work
Thomas was awesome! He took the time out of his busy schedule to make sure our issue was fixed the right way, the first time and cleaned everything up afterwards. The kitchen looks like he was never there! He even explained how the equipment worked to my kids and answered all their questions! Extremely professional during the whole visit.
Claire Brubaker
2 years ago
Brad (technician number 2135) did a great job at our house! We were having sewage backing up in our basement. A different plumber came before and cleaned our main sewer line twice, but the day after the second time the sewage was still backing up. Roto-Rooter was able to get someone here the following morning when we called late in the evening, and Brad quickly diagnosed the problem as not in the main line but in the floor drain in the basement that fed into the main line. He broke up the blockage in the pipe and got everything back to normal, and he was also very friendly! We would definitely use Roto-Rooter again for any sort of drainage/plumbing issues.
Amber Sherman
10 months ago
Paul was timely, responsive, professional, and friendly. The work was done swiftly and I received many helpful winter tips! Would definitely use this service again!
Jeff the Master plumber is excellent and very professional. Came by several times and put together several different options price wise since I just purchases the house and money was tight. You could tell that he truly cared about the customer, and was not trying to sell something that wasn't needed. This is an attitude that I have seen throughout the company here in Omaha. From the GM Todd Wick all the way down to the Tech Bart who came out the night my basement flooded. They care about the customers and will do anything to make sure that the customer is satisfied, the work is done correctly, and that any and all concerns are addressed immediately. Day or night I know that I can call these guys with any issues, and even more importantly, TRUST, that they will get the job done and do right by me as a customer.
I had Ray come out to take care of a backed up drain. He was very professional and explained the process well. I will use this company in the future if needed.
I could not have had a better experience with roto-rooter. My technician was Shawn G. He was honest, thorough, kind and compassionate. And the most professional technician I have ever dealt with in ANY profession. I was in quite a bind. The phrase my hero comes to mind when describing my roto-rooter experience. I'll never call anyone else. Thank you so much.
Joan Hemenway
5 months ago
The service was quick and professional. The person who took care of the drain was kind and respectful.
Very professional and did a very good job.
Jeffry Schnepel
a year ago
Same day service when I had floor drain issues. Teammember showed up and talked me through the issue and pricing. Finished up in approximately 45 minutes. Very satisfied
The repairs were done very quickly and with, my basic understanding, great skill. However, the technician was kind of rude and seemed irritated with me for the sole reason of needing someone to come out and do some repairs for me. Maybe he was having a bad day as his attitude got better as time went on but I'd be lying if I said he was very pleasant at first. In short, good technical skills and repairs but below average customer service.For what it's worth, the technician gave me a 10% discount which saved me more money than my $30 off coupon so I am thankful for that. At the end of the day, I can deal with an impersonable person but I cannot deal with a broken fill valve flooding my house.
Alyssa Meyers
3 months ago
Very professional, arrived within 2 hours of me calling, Fast, reasonable pricing, very nice and easy to work with -- will definitely be using them again!
Patrick McCarroll (Pat)
5 months ago
Jeremy was professional. Did a quick and clean job!
Everyone was professional and informative, from the estimator to the guys who did the work. They took care to explain the the overall process, as well as the work they were doing an why they were doing it, as well as what to expect from my insurance company.
Ryan Shoemaker
7 months ago
Nov 10 2022 service to unclog kitchen drain9:29am text message indicating technician would arrive in 30-45 mins. Tech arrived at 11:50am and had his van loaded back up at 12:15pm.25 minute service call...$355 + $24.85 tax = $379.85Buyer bewareDec 19 update:Pat Swanson followed up right away asking for additional information which was emailed same day.Upon reciept of additional info Pat emailed as follows:I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.As of 39 days later, management has not followed up.
Michael was dispatched in a very timely manner, on Saturday 3/18. He arrived, assessed the situation, gave a quote, and started working all in about 25 mins. He did a great job and made recommendations (some were business required probably) and got additional services done. He was very respectful of our property, despite the state it is in currently.It was a bad situation made better by this competent, helpful, and pleasant technician. Thank you so much Michael and Roto Rooter!
Joseph was very knowledgeable, and very professional. He was very pleasant even though he was working on a holiday. He saved our festivities with our family.
I called at 2am and they had someone to snake my drain on Thanksgiving day by 7:30am. Rai was fast, professional, knowledgeable, and friendly. Would have been hard to prep for Thanksgiving without a kitchen sink.
I filled out a service request online and received a confirmation email for a same day appointment for the time I needed. Someone called 30 minutes prior to arriving, and they were on time, professional, and courteous. Fixed the problem and I was very pleased!
Allen Stevenson
a year ago
We had flooded water and they came and ran a tool through the main line.
They talked to our rental company because they were stalling and we didnt have to pay out of our pocket the rental company ended up paying.
The guys went to bat for us and that was the good part of this.
Kevin Gallagher
5 months ago
Nice guys but way over priced. It costed me more for them to scope and clean than it did for the vendor to replace 9 feet of sewer pipe. Too expensive
Cassie Miksch
2 months ago
My kitchen sink was backed up and after a day of trying to get it unclogged I called Roto-Rooter! The scheduler was very friendly and assisted me very quickly. The technician, Ray, came out within an hour of me calling! He was extremely friendly, knowledgeable, and professional! He had my sinks unclogged in no time at all! I would definitely use them again if any plumbing issues were to arise!Thanks Ray!! :)
Married With two kids
5 years ago
We have been using Roto-Rooter for several years without complaint and this time was no different. In fact Adrian was the technician this time and did a great job identifying our issue quickly, explaining what needed to be done and how we can avoid the same trouble in the future. Adrian was very knowledgeable, professional and friendly. Highly recommend and Roto-Rooter and will make sure to ask Adrian's availability if we need service in the future.
Andy Bradshaw
7 months ago
Young man named Jeremy came by, had a clogged up toilet. Very professional, gave us a good price, very pleasant attitude. Would gladly do business with Roto Rooter again.
Once the technician arrived everything was fine. However, the day they were scheduled to come, they called to say they couldn't get there. They said they would arrive the next morning between 8 and 9, I kept calling all day, being told I was next. Apparently the person had written 8-9 pm instead of am.
Had a drain that was draining slow so the hose from my washer was spraying water when it was spinning. I called at 7:00 Sunday night, they said they could get someone there in a few hours. I said I would wait until Monday. It was Labor Day weekend and there was no extra charge for either the night visit or the holiday visit. He was at our house by 8:30 Monday morning. He came in and knew exactly what was wrong. He snaked the pipe and cleaned up his mess and was done in less than 30 minutes. He even pointed out to us the water hose going from the tap to the washer had a huge bulge in it. He suggested we replace it before it burst. Thanks Roto Rooter for always being honest and dependable.
I was in a panic last night when I found water in the basement due to a leaking water heater. I was happy to find RotoRooter had an online service request link. I had a service time set up for this morning. They called me early and were able to arrive earlier than my scheduled time. My serviceman was efficient, clean and clearly knew what he was doing. Thank you for the great service.
Rick Langstraat
a year ago
Came out because a toilet was not flushing properly. Due to age of house thought it was the lines. Diagnosed a bad toilet. Very courteous and professional employees.
Jill Lary-Sand
7 months ago
Bob was wonderful! Quick and knowledgeable. I would recommend them any day!
In the middle of winter, our sewer line from house to street succumbs to years of tree root in-growth. Roto-Rooter was able to get through the growth, but a camera showed multiple displaced and broken tiles in this 60 year old line. Since we still had some function, this was not an emergency on this Friday. After reviewing the camera findings, scheduled service for the following Monday. They arrived promptly with full crew and equipment and got promptly to work. Estimated service interruption had been two work days. They beat that by about 3 hours. While I've nothing to compare this with except observation of neighbors across the go through same thing with different contractor two years ago and they were out of service for a whole week. Overall, done promptly and professionally at a fair price. (sometimes cheaper costs more}
Nanette Rasmussen
3 months ago
Our drain had clogged that is tied to our washer and our kitchen sink. They were out the next day by 8:30 and had everything cleared by10:00
Called around 8pm, waited on hold for less than half a minute. Explained the problem and was told a tech could be here within 1-2 hours. Got a call back when the tech was on his way, about 45 minutes later. He did some quick detective work to figure out where the blockage was and gave us pricing options from fix the problem to clean every pipe there is while he's here - we opted for the former. He had the drain cleared in short order. Had everything fixed before our usual plumber even returned our voicemail.
Earmon C Wilcher Jr
5 months ago
Serviceman was polite and knowledgeable. I was completely satisfied.
This is the second time Iβve called Roto Rooter. Theyβre technicians are always polite and professional. The responsiveness is always prompt and the services rendered are done in a timely manner. No complaints.
Carson Schaefer
a year ago
Lucas was quick, personable, and insightful. The price for unclogging our kitchen line was better/fair compared to the market. Appreciate the help!
The gentlemen today were amazingly professional and courteous and very fast at their job.
It was a wonderful experience
Natalie Carrier-Janey
2 years ago
Holland with Roto-Rooter was extremely professional, personable and friendly. Everyone explained the process in detail, cleaned up after themselves and stayed in touch with our landlord throughout the process. We would not hesitate to call them again!
Anjelyna Jimenez
5 days ago
Roy and his apprentice were very professional, they hooked up my washer and cleared out the entire pipeline. Highly recommend.
The 2 Technicians they sent were EXCELLENT!! One (Ray) checked for water leakage Everywhere, and UnClogged the kitchen Drain pipe! The 2nd guy was here to Assess any Water Damage since I reported on the phone , that my wood floor was probably ruined. His name is Joe, and he is a very Professional, Get- R- Done kind of guy! He told me that most assuredly I would be getting a NEW kitchen floor, since there was Obvious Damage,and sewage water Channeling Under my wood floor. He said a crew of workers would be out the next day, to tear up the floor, Clean up and and start Drying the Subfloor, and taking care of Any impending MOLD problem, as a Result of the Water Damage. He even Called my Homeowners insurance company and Started a Claim for it to All be Taken Care of. He Knew exactly what to say and do , to get things DONE for me. Did I Mention that they were at my Door Less than an Hour from my Initial Call!! I Highly Recommend Roto-Rooter to Anyone Needing to Get Problems Cleared up Quickly!!
Jerry Woolstrum
5 years ago
After some initial glitches with appointment times, the day was more than saved by Jeff the super plumber. He did excellent work and was very pleasant to deal with. When an unexpected problem arose at the end, he calmly and coolly solved it. Very satisfied.
Great service. Had a huge clog in a house we just moved into and they sent Wes out within 45 minutes. Fantastic job, very knowledgeable & courteous with no BS. He put in a ton of work, got the clog, and now it runs even better than before.
Katie Muldoon
4 years ago
Roto rooter is full of liars. I had work done two years ago. I went with the option that had the 5 year warranty because I was informed it would transfer to the new owners as I knew I would be selling within the next few years. Now roto rooter is telling me the master plumber, Jeff, who did the quote and sat down at the table with my dad and I to discuss options is no longer with them and the warranty doesnβt transfer. Had I known that I would have gone with the cheaper option with a 1 year warranty, as I knew my plans. Roto rooter is not a great company. Only went with them bc they were able to do the job within 3 days of the main drain issue. I would not recommend them and will also be going to the BBB with my complaints.UPDATE: Todd called to inform me the warranty stays with the house. I appreciate Todd taking time out of his day to make things right and use this as a learning opportunity for his staff.
I have used Roto Rooter every since I had purchased a home but yesterday was the w,oust service ever. First the technician Paul was 2 hours late. Didnβt seem to have any knowledge about the job. Finally told me that due to calcium build up I needed to replace my faucet, which was working before he came out but wasnβt after he left. We asked him to come back but he said he couldnβt do anything more. This morning we found a leak where he was working. I will never use this company again
We had a sewer backup on the day of the NU v Indiana game. We called Rotor Rooter that Sat night and on Sun afternoon Mark came over to get us started on insurance and explaining what the fix it plan was. The break in the pipe was quickly fixed without tearing up the concrete. Not the end of story. Wet wallboard and mold was discovered. PHASE 2 began and is still under wayA cast of characters showed up with solutions and suggestions and explanations-all extremely professional and knowledgeable about the clean up and beyond.Enter Trey and Nathan to carry out the plan. Fans are still running and two dumpsters the size of train cars were filled. Those two have worked tirelessly all week . They took on a Herculean and dirty task. They showed up on each day, explained what was happening. Despite the chaos and noise they chatted and laughed down in the basement and actually made it seem like the job was fun. They were so careful about checking what should be saved.PS. A toilet upstairs would not flush and they had someone out in minutes to fix it. RR is fortunate to have such a fine staff and so are we.
Mitchell Sanford
a year ago
The time Joseph and Jim took to not only help pinpoint our issues, but also educate and provide extremely valuable suggestions was far beyond my expectations. I will definitely be reaching back out in the future.
The process with Roto router for scheduling was very efficient. I received a confirmation phone call and a text. The technician Craig showed up on time and was very friendly and professional. He did the job in a very efficient manner. Got our pipes all cleaned out and everything was great. Iβd recommend Roto router.
Shaun Harbison
9 months ago
Very nice and professional. After attempting to snake the clogged 1950's sink drain we eventually had to do much more work and call in a Licensed Plumber. Jake ended up having to come to our house a couple time allowing me to save some money and do some of the demo myself to get to the pipes in the ceiling and in the attic space. After that Jake worked hard for two days. The first plan found a larger heavy drain with toilet drain and and tub drain also need to be fed back in to the new PVC. Jake finished today and it looks good. We will have to keep the holes in the ceiling accessible until we have ran the drains for a few weeks. Thanks Jake!
Samantha Wittrock
7 months ago
All thanks to Jim, Ray, and Steven! They made a stressful situation smooth and simple. They are even helping us deal with our homeowners insurance. They explained everything in detail and in a way for me to understand. Highly recommend hiring these guys! Just an outstanding job through and through.
Damburst Baker
6 months ago
Paul was very professional and worked quickly. IF we have any more problems he is the one I will ask for first.
I appreciated the prompt response for an appointment and communication along the way. We had a bad overflow situation in our basement and not only did Brad help get the line cleared quickly, he coordinated with Rafael to get on scene for water mitigation and home review. Within 90 minutes, the immediate problem was resolved, the problem area was inspected, insurance was contacted, and the process was started to line-up the post-work needed for clean-up and home repair. This was all with the assistance of the roto-rooter guys. It felt like a team was created for me that I didn't even know I needed. They were very helpful and courteous through each step and gave very clear follow-up steps and information for me and insurance. I really appreciate them both and am happy with my decision to call roto-rooter. I highly recommend to all.
Ray was excellent. took extra time to make sure everything worked. got the sink and toilet fixed the same day
Rhonda Muchmore
4 months ago
Very friendly always use Roto rooter highly recommend
Mark went above and beyond to get every issue resolved.
Robert Schafer
2 years ago
We had an issue, we made the call and Tom came to save the day. He told me what he felt was the plest plan to remedy our issue and set it up for the next day. He gave me instructions on how to prepare the area what what needed done. He got the parts and fixed the repair, befor I knew it the paper work needed signed saying we were finished. I will be calling again with any other plumbing issue.
Anne Townsend
5 years ago
Zac s fantastic! He got here quickly, kept me informed each step of the way and worked quickly! He made sure to take care of my house and was very polite and professional! Roto Rooter was not only quick but did quality work! They are the only ones I would trust!
Great group to work with. Fast response time. Helped file my insurance claim. Very knowledgeable and easy to work with.
Robert Guyton
2 months ago
Recently repaired sewer line after paying for a video of the entire line. It was not cheap a month later same problem. Roto has been here several times costing thousands of dollars. Started the complaint process today
Melissa Schmahl
2 months ago
Joseph arrived within an hour of calling. He was very professional, answered all my questions and was really thorough in assessing the problem! I would recommend Joseph to any of my friends and family!
Charles Holcomb
5 years ago
Kevin the Service Technician came out to our house with in an hour of calling on a Sunday afternoon. He did an awesome job of working with us and answering any questions we had. He also offered some up selling on services and was not pushy about it at all. I would defiantly use their services again in the future. My only reason for dropping one start is due to some miscommunication with their water mitigation team, but still very friendly and helpful!
This is the second time I've use roto rooter and Derrick (4394) was amazing as usual he came out in about 30 minutes from the moment I called took time to explain what was going on with my drain as well as explain to me what he was he was doing, as he was doing it. Very very informative patient and professional now my drains are free and clear once again.
Michael was very pleasant in an embarrassing and stressful situation for us. I would recommend him anytime service is needed!
He was awesome. Great manners and straight to the point. We had them out twice and both time the plumbers who worked with us was fantastic.
When they tell you that your window is Tuesday 10 to 2. They will call you the next three days and say our techs can't get off the job and we stop work at 4pm. We will try tomorrow Don't take off work and wait for these people. Always making you think you are the next stop once the techs get off that job.
NaTeeka Welch
a month ago
Came right in and got to work in my bathroom, I had another issue with my kitchen sink. They found the problem and fixed it. I truly appreciate the willingness to fix the other problem instead of making me wait for them to come back.
Anna McDermott
a week ago
Thomas is an exceptional Plumber! He answered all of our questions effortlessly and found the issue within our plumbing with ease. I will be sure to give roto rooters', Thomas, a call anytime we have a plumbing issue. He even made sure not to let the animals outside upon every entry and exit.
Rita Jarchow
9 months ago
Paul did a great job at quickly identifying the problem and fixed it quickly! Super friendly and definitely knows what hes doing!
Kevin Schoenherr
4 weeks ago
Ray was very thorough, explained situation gave best and worst case scenarios before he started working. Explained step by step what he did and why the issue happened and ways to prevent in the future. He did great work.
michael cooper
6 months ago
Great Job Holland great guy and he got us up and going I really appreciate him for his great work and his awesome communication skills 10 out of 10 for me
These guys were awesome. They went over and above repairing everything and installing my new toilet seat needed before my surgery. The severe problem is affecting other areas in the house so now they are repairing those problems. Can't thank you enough--these guys were great!
Charged me $400 for 30 minutes of work to clear out a drain. Not sure if thatβs a common price, but the cost did not add up to the amount of time the guy was here
The guy who came today to fix my issue, Mitch, was very polite and respectful and professional. Iβm thankful that they were able to get someone dispatched to me ahead of the weekend, so that I had water running in my house for the weekend. I would recommend both Roto-Rooter and wouldnβt mind working with Mitch again, should the need ever arise.Thank you!
Theresa Larsen
a year ago
Jose was very nice and professional. He he did quick work and gave me some helpful advice on dealing with our slow kitchen faucet.
Roto Rooter reacted quickly and was able to solve my problem same day. They called ahead before arriving, called to give diagnosis and price estimate then proceeded with the work. There was an issue with a side drain that came to light later in the day. They remobilized within an hour after I called to fix it with no charge for the return. Great experience. Thanks Roto Rooter. charge.
Roto Rooter arrived on site quickly after my call, and set to work to quickly remove the problem, Adam (1473) did a great job in explaining what he was doing and getting the job done. He had a very positive attitude and displayed pride in his work. He contacted the sewer line examiners, after clearing the overflow and waited until they arrived on site. His professionalism and expertise were wonderful.
Randall Peterson
a year ago
Thankful for Matthew who cleared our problem right away. Only issue was I called 11/16. My appt. was to be on the 17th from 10am to 2pm with a no show. They rescheduled for next day 8am to 12 but sent out wrong tech. twice. The third time finally got the right tech who cleared the problem around 430pm on 11/18. Apppreciated Bill who was apologetic and felt badly about the mixup. and delays.
We used Roto-Rooter for a drain clog that turned out to be more of a plumbing issue than we had anticipated. The plumber (Bill) and Drain Clog expert (Craig) both serviced our kitchen sink drain. They were both extremely professional, courteous, on time, and did an excellent job. We were able to get an appointment the next morning (the drain issue occurred late Friday night), which was great!
After several days of kitchen sink being unusable, woke up to not being able to flush toilet on Saturday morning, I'd had it , after call 2 other plumber services and no answer, roto-rooter answered right away, very patient with questions before agreeing to have them come out. Jeff explained cost and repairs needed, and even fixed something not on statement. Very courteous and thoughtful. thank you Jeff
Had Thomas out for a sewer line that was backing up. Was able to get line unblocked. Very friendly and professional entire time. Would recommend.
Christmas Day totally clogged kitchen drain. Called, got service in less than 1 hour. Tristan our service person was amazing and fixed the problem quickly. He was the best!
Bob Swanson
11 months ago
Main pipe coming from the 2nd floor was clogged. Technician came to fix. Stated it would be $546. Didn't have time to look for another company due to time restraints. Took about 1 hour 45 minutes. I had a $75 off coupon that I used. Total bill $549. That included labor $565 and parts( 2 bolts and a wax ring) $26 way to expensive for the work done. Called to ask if this was a standard fee, the person I spoke to was rude and asked me what I wanted her to do about it. Didn't try to explain why it cost so much. I will never use roto rooter again. I will also let people know the experience I had .
chris hofbauer
4 years ago
They responded very fast. At the house within 30 minutes of calling. Jeff was very professional, knowledgeable, and friendly. We had a different plumbing company out first that could not fix the clogged issue after multiple hours and attempts. Jeff was able to fix the problem in 30 minutes. We will definitely use them in the future. Thanks!
Very knowledgeable plumber quick. He was polite in full of information.
Harrell Jackson Sr. (JACKSON)
2 years ago
Had a tree root in sewage pipe going to the city of Omaha,NE. Terrell and the Roto-Rooter crew were amazing. They were friendly and knowledgeable about my issues. Thank you for outstanding service from start to finish .
Pricey but worth it..did not try to sell extra services and technician very professional..shared what he did and why and was open to customer observing work
Holland was great during this time of stress
It's never pleasant to have your floor drain back up on a holiday weekend. I was very happy when I learned that Roto Rooter would come on a Sunday. They opened the sewer drain to allow the floor drain to drain. Then the next morning my washing machine backed up in my sink. They came right away to address this, but when this was not handled properly I called the manager and he promptly resolved the issues and sent another man more suited for the job. This man redeemed the company in my eyes. I will recommend them to others for this reason.
Diane Reisdorff
3 years ago
Guys were thorough & made sure job done correctly. Answered all questions & were respectful of our health being CDC compliant. Worked in confined area that was tough. We appreciated their hard work. Thanks Harrison & Izzy!
Mark Schlueter
a year ago
We had 2 bathroom faucets removed and replaced. Paul was on time and very kind and professional. The faucets work perfectly and he was finished in about 1.5 hours. We are very satisfied. Thank You
Joshua Hilsgen
6 months ago
They came when I needed them to and fixed my issue promptly
Kaitlyn Magee
5 months ago
The guys were on time, professional, friendly, and diagnosed/repaired quickly!
Robin Fallon
4 months ago
I am so grateful that these guys were able to come out when I needed them- they were quickly responsive. Professional, friendly and knowledgeable. They figured out the best way to fix the problem and did it⦠great experience with helpful people.
Rotor Rooters was awesome! They arrived within 90 minutes and completed the entire job with 3 hours. Bob was offered dinner but declined. We will be calling them again for any plumbing issues!
John Schneider
3 months ago
Thomas was excellent from start to finish. Very knowledgeable and professional. Responded in record time and got everything taken care of in a very reasonable amount of time and as efficiently as possible. I have always had good experiences with Roto-Rooter in the past, but Thomas was easily one of the best overall and his customer service put it over the top. We will be requesting Thomas directly but based on our experience with him and the company we highly recommend them. Thanks Thomas and team.
charlotte swank
a year ago
It was seamless. Every person was incredibly helpful and thorough. Communication was excellent and hopefully we donβt have water issues in the future, but would certainly call you again if that happens. Thank you.
Wes and Carlos were diligent in finding the cause of our plugged drain and getting it cleared. They worked great as a team. Would recommend them.
Joseph worked very hard trying to get our bathtub drain unplugged. He even had to come back the next day. Very friendly and knowledgeable
Bianca Jefferson
3 years ago
We had a tree root grow into our sewer pipe and it caused quite a mess at our house. Luckily, Roto Rooter came out the same day to help clean up our basement and was out the next week digging up that tree root so that we could use our water again. Quick, professional, upfront about everything. I really appreciate their help!
Mariah Gawlik
9 months ago
The technicians were fast and professional. They were 4 hours late after the estimated 2 hour arrival window but did call a couple times to let me know they were running late
Patrick Schmidt
7 years ago
Had a bad problem with washing machine overflowing a drain. Took them a long time to clear but got better. They did have to come out to clear the main 3 weeks afterwards and now everything seems to be working great. They didn't charge us for return visit. Dion was our technician for the last visit and he was so polite and courteous. I was very surprised. Not only that, Dion was out here within 12 hours of our call! Thanks Dion!!! A++++
Angela Chrystal
a year ago
Ray did a fantastic job - he was on time, explained the service cost, and performed maintenance quickly and efficiently. Thank you!!
We needed a quick response for a plumbing issue and Roto Rooter came to our home quickly to resolve the issue. Jeff did an outstanding job for us! He was very thorough and provided a detailed explanation of the problem and his proposed solution. We would highly recommend using Roto Rooter.
Scott Ryan Corey
6 years ago
We had standing water in our basement due to the main line backing up, and Roto-Rooter was the only company willing to come out as soon as they could. Dion was there in less than an hour and had it cleared out in about 45 mins. He even did a great job of cleaning up the area and making it seem as if he was never there. Thanks again Dion for responding so quickly!
My apartment had a plumbing issue so they called in roto-rooter to fix it. I was very satisfied with the professionalism of all of their employees and they were willing to take time to explain the issues to me and what they were doing to solve the issue. I would definitely recommend their services!
Ray was an absolute pleasure. He was polite, professional, And informative. He was so good with both my dogs, great personality, definitely a people person. If I ever run into trouble again I will certainly ask for ray.. I really enjoyed having him help.
Terry Thielen
6 years ago
Bart K. was our service technician. He did a great job. He was knowledgeable, personable, and professional and worked hard to fix our problem. He told me exactly what he was going to do and how much it would cost. I would highly recommend him and Roto-Rooter.
Tech was very professional and knowledgeable. His workmanship impeccable and timeliness was better than expected
I was really happy with how quick they got to my house considering I live far away, but they were able to come out the same day. The guy we talked it was really nice
cheryl walton
4 months ago
Michael did an excellent job of explaining the issue I had and how to resolve it.
Christian Ramos
2 weeks ago
Thomas and his co worker came to my residence and brought everything from the right tools to an amazing attitude. They helped me establish what the issue was and gave me options and solutions that I could decide on. Would recommend these two to anyone.
When our main sewer line was clogged, I made an online appointment with Roto Rooter for a service call. It was very easy to do. I promptly received an email confirming the date and time (within 24 hours of my problem). I received a call that our service man was on the way. He arrived soon after. We had 2 terrific people work on our sewer line, Joe and Kemper. They both followed COVID protocol, and with the proper equipment cleared our sewer line, vacuumed up water from the floor, and left our basement in tip top shape.Roto Rooter, Joe and Kemper all get an A+ for their prompt service and professionalism in resolving our clog. I highly recommend their service!
Sandy Cerveny
2 weeks ago
Only negative was they were going to come Saturday evening but called and changed to Sunday.
Judith Sparks
4 months ago
Kudos to Ray & Tyler. They were very professional and did a splendid job of replacing our old kitchen and bathroom faucets. I would highly recommend RotoRooter, their pricing is fair, it is easy to schedule an appointment and the staff was very helpful.
Nick cleared a suborn clog I worked on for days and could not get. Great communication. They gave me a call when he was on his way, and once he got here. Very professional and cleaned up great after the fix. Thanks Nick!
Technician was on time, work efficiently, extremely friendly, AND SAVED US MONEY on the plumbing supplies he needed to purchase for repair the shower head. I have been a a Roto-Rooter customer for the last 5 years, and this company has always treated us fairly
Jacquie Polston
4 months ago
Lucas was very friendly and professional. He explained all what he was doing to unclogged the drain. I highly recommend him.
David Brennan
4 months ago
Eric was very professional and informative on his water filtering system.
Lindsey Shannon
2 years ago
I would like to thank Terrell for his friendly professional and honest service.. he was so genuine and kind upfront about everything! Never cut corners and told you exactly what it was going to be and how the process works. Itβs nice to trust places like this and he really knows how to provide the best of the best customer service!! He went above and beyond any expectations I had and more!! I canβt thank him enough!!!
Dori Hultquist
3 weeks ago
Always happy with Roto Rooter plumbing. Never done me wrong.
Service tech (Scott) was at my house within 45 minutes of my call. Had my drains unclogged in 20 minutes and left his work area spic and span. Very professional, I would recommend Roto Rooter to all.
Junk Account
3 months ago
Holland was a good one.
Respectful, well mannered and friendly.
A+ service with a smile.
Thanks again!
Our technician was very considerate and professional. I would highly recommend!
Blake Beauchamp
a year ago
New Update:Jose was awesome. He worked quickly and efficiently and explained everything before and after the work. He took care of three issues for us in one trip. Thank you!!Previous Review:Our drain backed up in the evening and they were able to come extremely quickly. Tech was professional, clear and up front with us. They resolved our issue and explained our next steps for the future. Will call again for sure.
Service, attention to detail, all that and more second to none. Paul was an excellent service rep and partner in getting our water heater issue resolved.
Yesterday, I called Rotorooter to assist with unclogging a drain. I called at 11am. I setup an appointment for 5pm. I was going to allow for enough time since it's probably a busy time of year. I was told there would be a 4 hour window, so 5-9. At 7, I got a call that no one was going to be able to make it out today. I told them it was unacceptable to cancel one this late in the day, espically with a customer that gave you ample runway to hit. I ended up calling Burton and they came out within a half hour.
The post-service experience has been terrible. The company as an agreement with the City of Omaha to handle billing/payment for clean-up and sanitizing when a city water line is involved. The company rep failed to inform us of the details of the agreement and did not notify the city of the claim. Big failure on their part. The city is aware of and handling the claim now, but this company has been harassing, threatening to put a lien on the property and such. Work a deal with the loan department until the city pays...; the city will not turn around and pay us, the payment will go to the company. I will not recommend this company ever again.
Marcus Bolte
11 months ago
One of their plumbers Jake Armstrong is awesome. Took care of all of our plumbing issues and provided great customer service. I would highly recommend.
We had a plugged main-drain which had over flowed in our basement when our water softener dumped. They were the only company available to come out to our place. The two men were polite and super professional and even gave me GREAT tips on how to clean up the water as well as offered a service if we needed extra help.
The gentlemen came in, discussed the possibilities and got the job done quickly with no mess
Raine Corson
6 months ago
Had the water pressure regulator valve replaced in our house and they did a great job.
Me and my fiance Erin we called Roto-Rooter as we have always done for the last several years anytime we have had a drain, ie plumbing issue. Bob E arrived at our home. He snaked the pipe and drain in the washroom but then informed us that there was a bigger issue. He needed to go through the main trap in the garage. He gave me the price. Which no one is excited to pay any bill. He was very polite, clean and respectful to our four little fur babies. I had taken a photo of him hard at work but was unable to load it. We would not have any other company come to our home. We have been a satisfied customer for several years. If you want the job done right. Take my advice and don't look any further. Roto-Rooter is the company to get the job done right the first time.
carmen harmon
7 months ago
Today Tristan was my Good Samaritan ! I experienced a flat tire after hitting a pot hole on 120th street. Tristan saw I was in need of assistance and was so kind to offer a helping hand. His attitude was very pleasant and personable. I am so thankful for this angel named Tristan. We need more people like him in the world!
Arturo was friendly and fixed my backed up drain quickly.
Michael Goertzen
a year ago
The dispatcher called and let me know the Service Tech would arrive in 30 to 45 minutes. The dispatcher described how the COVID procedures would work and that our Service Tech would be Craig. Craig was right on time, polite, explained what he would do and neat. Everything was covered or protected. It took less than an hour from time of arrival to him walking out the door.
My toilet was not flushing properly. Roto rooter inspected and found a broken pipe below the toilet under the concrete basement floor. They replaced the broken sewer pipe and repaired the concrete. They explained the process for each step and showed me through a camera of the pipe. All workers were courteous and knowledgeable of their work.
kerry βbig mamaβ mc
a year ago
They cleared the drain. Sewage water was everywhere. I was told they were going to remove all the things that were touched by the sewage water. They put fans in for a few days, dried everything up and took out maybe 2 boxes, left everything else, I guess because it's dry now? Maybe sewage water os good to go after its dry? I guess we'll see
Sharon Johnson
4 years ago
I so appreciate Adam's hard work on clearing the drain at my laundromat on Sunday. It had gotten clogged and was causing water to back up, resulting in huge problems. Now it's working great. I would definitely recommend him.
Tom went over and beyond to make sure that all of my concerns were addressed. I would HIGHLY recommend him and the organization to friends and family! I got world class service at a great price! Tom was absolutely fantastic! His assistant Trey was as well!
Jarred Williams
a year ago
I had sewage back up and came out of my basement floor drain. Roto Rooter was great to work with and came out in a reasonable time frame. The price was agreeable as well! Ray Rodriguez is the guy who cleared my drain. I have 14 years of construction and home maintenance experience, and could tell that he really knew what he was talking about! He got the line cleared quickly, and I'm finally able to take a shower again (lol). Good stuff!
Paul came out and cleaned our floor drain. Really nice and friendly guy. He identified the problem and got it resolved with no mess in no time. Would definitely recommend.
Andrew Kohel
5 months ago
I had a water heater leak and was totally impressed that Roto-Rooter was able to come out to our house in a short amount of time from when contacted to inspect the issue and provide options for resolving the problem. Paul did an amazing job. He swapped out the old one and installed a new water heater in only a couple hours. Definitely recommend their services for water heaters.Rick was very helpful in fixing a clogged drain pipe and an issue with my toilet that was constantly running. He was very professional and explained the issue with each. Me and my family are very glad to be able to use our washing machine again without any concern of water spilling onto the floor. Thanks again Rick!
Dion came earlier than expected. He gave a quote, got right to work and did an excellent job, as well as being informative about what he was going to do, and what he actually did. I was very pleased with his service and he left the work area clean and tidy. I intend to call him if I need additional services in the future.
They sent out Joe to do our service.. and i will say that even though we didnt go through them to do the actual work.. joe was polite, quick to diagnose the problem and very transparent about pricing and what could have even caused the problem.. in the end i would highly recommend them even though we decided to go anither route
Courtney Zucca
3 weeks ago
The drain technicians and water restoration crew really saved the day!
Our main drain backed up. Initially we contacted another company who sent a contractor who cleared the block and informed us of roots growing into our damaged pvc pipe. He told us the pipe was under our driveway and that it was 14 ft down. I called Roto Rooter for a 2nd opinion. They didn't charge any fee to come out to take a look, and were quick about it too. The rep had me watch the camera on an i-pad while he ran the camera down the drain. When we reached the roots he took me out to the yard while he ran the GPS to find the camera. The spot was in the yard 4 feet AWAY from our driveway and 11 feet down instead of 14 feet. Naturally, this made the quote thousands cheaper. Roto Rooter was super quick with the fix, were professional, and communicative throughout the entire process. When the Bobcat accidentally damaged the edge of my driveway, Roto Rooter worked with me to make things right. I'll definitely be using RR for any plumbing issues in the future.
We had a young man named Robert. He was not only efficient but personable and made the whole experience pleasant, He was also very knowledgeable. He arrived on time and completed the task in less than an hour. He is definitely an asset to your company.
Braydon Banik
7 months ago
They were to our house on a Sunday in less than an hour, very professional, and got the job fairly quickly.
MICHAEL HOLAWAY
8 months ago
The individuals were professional. Once verified that they had cleared the drain out to the septic and the drains were still not working they proceeded to get the help needed to ensure everything was satisfactory for me.
Rotor-rotor was up front about the cost and any other issues that may arise while attempting to clean your clogged drains. They also send out a technician with a camera for a follow up inspection which gives you piece of mind seeing first hand what was done.
Michelle Schopen
5 years ago
We were in a very difficult financial place this Christmas with me not working for a couple of months due to one of our kids being hospitalized for about a month, followed by numerous other personal obstacles. When it rains it pours, the kitchen sink got completely stopped up. After I tried several times (unsuccessfully) to snake the drain, we had to call a professional. Not only was Bob, the plumber who came out, professional and friendly, he was compassionate and gave us a break on the charge. He was a gift from God when things were looking pretty bleak. Thank you, RotoRooter for employing caring people. It made all the difference with us. We will definitely remember and plan to be loyal customers to you in the future! I highly recommend using these folks for any plumbing needs! I am so glad to have my kitchen sink back!
Camille Metoyer Moten
6 months ago
The repair was quick and efficient. The technician was very friendly and helpful regarding the problem and future situations that could potentially develop.
Showed up early, was very knowledgeable and easy to work with. Would recommend to anyone who needs a swear cleaning service
Update: Not twenty minutes after my review, I received a call from Todd @ Roto-Rooter to talk about the service I received. We spent some time walking through my concerns, he provided me several options to right the ship. Its unfortunate that we had to have the call, but I strongly feel that the integrity of a business is never more heavily tested then when dealing with situations like this. These guys certainly pass muster where that is concerned, and as a result, I'll certainly consider them for future plumbing needs.Was told the drain cleaning came with a 6 month warranty. However, after the work was complete the tech attempted to upsell me on a camera inspection of the line, and when I declined, he said that could impact their ability to stand behind the warranty. None of this was disclosed or discussed prior to my accepting the work. I declined, as I felt this was a shady business tactic. Now, three days later, a funny smell from the drain has me bringing out another locally owned and family-recommended plumber. Being told there is still a clog, and a camera inspection shows it's likely been there for some time. So, I'm now questioning both the competency and transparency of Roto-Rooter.
danmorsemusic
7 months ago
Holland did a fantastic job addressing the issue and taking care of it. Everything now drains as it should! Super conscientious and professional. Would absolutely call RotoRooter again.
Holland was great to work with and fixed issue right away. Would 100% recommend
Patrick Laney
5 months ago
Holland did a great job! He was friendly, courteous, punctual, very knowledgeable and skilled. Thank you so much! :)
Matthew Hebert
9 months ago
The service tech Michael was awesome. He was super nice and professional and took great care in protecting the surrounding work area for cleanliness. The sewer camera inspector Jerry was also very friendly, knowledgeable, and informative.
Ann Marie Marasco
2 weeks ago
Thomas was amazing. He explained everything he was going to do before he did anything. He unclogged my drain and had suggestions on how to avoid them in the future. He showed me videos of what he did and how the process worked. I would totally ask for him again if I have other issues and would recommend him.
Mike was amazing and such a pleasant individual that walked me through the process of everything he was doing and even gave tips on how the situation could be prevented in the future. My dogs also loved him which is a good star in my book. This guy deserves a raise!
Stephen Goldsworth
4 months ago
Had an awesome experience with Paul - he came out first thing in the morning to inspect my sump pump, got straight to work, answered all of my questions, and didnβt try to upsell me on anything I didnβt need. Would highly recommend!
Jeni and Craig
5 years ago
We had a sewage backup in our basement. Jeff cleared all pipes that same evening and within 48 hrs the water restoration crew got to work. They (Brent) started on a Friday and by the following Thursday, everything was dried out, cut out and cleaned. (Except 1 fan they still haven't picked up.) They took care of all the paperwork for insurance, and once received, we can start to rebuild what. All the staff were very professional and we will definitely use them again and recommend them.
They were on site within an hour of calling, didnβt charge anything to show up and diagnose the problem, and even helped my work with my homeowners insurance to file a claim. Couldnβt be happier with the service.
Haywood Wright
6 months ago
The plumber was very helpful and efficient. He explained the process and how they could help me. Mark came in and after inspecting our pipes he explained that wear and rare has caused the overflow. He recommended having his team to come out and remove the buildup in the pipes, so they could last at least 10 more years. We are planning to have Mark and his team complete the job.
Benjamin Farnan
3 years ago
Oβshay #2722 did a fantastic job! Very knowledgeable and friendly. Found the problem quickly and fixed it. He cleaned up after the job and gave me solid advice to avoid another plumbing problem. I highly recommend Roto-Rooter and Oβshay for all plumbing issues.
Stacey Jenkins
8 months ago
The same gentleman came out today to unclog our sink drain that was out last night to unclog our bathroom drain super friendly very very nice and very helpful great guy and great service thank you
Chelsea Wiggins
3 years ago
I want to preface this by saying that I have used Roto Rooter locally here in Omaha multiple times in the past, and have always had wonderful and timely service. This week however, that was not the case.I called yesterday to schedule an appointment to have a plumber out to replace/move a hose bib on the outside of my house because I am having a new deck installed on Saturday morning. They put me on the schedule for today, Thursday, and told me that someone would be out between 10am-2pm.It is now 4pm, and when I called the office and let them know Iβve been waiting 6+ hours with no contact, I was told that βthey were short staffed, and that they were going to call me but they were just waiting on a technicianβ. I asked why I wasnβt called earlier in the day, and wasnβt given an answer. I was then offered an appointment for tomorrow morning (Friday); when I stated that I wanted to be sure they would be out tomorrow, because my deck is being built Saturday morning, I was told that βactually they were completely booked tomorrow as well.βThe receptionist I spoke to on the phone told me that, βcustomer service offers/schedules appointments without looking at the scheduleβ and thatβs what happened to me, and she was not apologetic about it at all.Ridiculous, and it saddens me to know that a company I have used numerous times, and paid thousands of dollars to, is now displaying this type of service.Definitely DO NOT recommend, and WILL NOT be using again in the future.
Sharon Kerrigan
11 months ago
The initial sticker shock for the cost was the worst part of the adventure. I asked the scheduler for a range of pricing to which they bailed and said the plumber would have to access. It's a clogged drain - seriously - that's why you call Roto-Rooter , not advanced mechanical plumbing! I feel that if they would have quoted me the $380 price tag for a basic job right off the bat I would either 1) not have scheduled the appointment or been at a lower risk for heart attack having time to digest that $ amount before the appointment. This puts undue pressure and reaction on the plumber /consumer and that just felt shady and completely unnecessary.My repairmen were very professional, they did a great job, were very knowledgeable and cleaned up after themselves when they were finished. As soon as I figure out which organ I am going to have to sell to pay for this, I'll feel much better.
Jeffrey Hamilton
4 years ago
I was initially unhappy with Roto-Rooter. The tech cleaned out the clogged pipes at the church building, but he made a HUGE mess and didn't have cleaning supplies to clean it up. There was also a problem with the billing as they charged tax for a non-profit organization and neither the tech nor those he called knew how to remove the tax from the bill. After complaining, I was contacted by two people at Roto-Rooter. The bill was corrected and a discounted applied to compensate the time I spent cleaning. They also asked for photos so they could improve their service and we discussed the need to make sure their trucks were properly stocked because accidents do happen. I should mention that the tech was polite despite clearly having a bad day. I no longer have issues with the company and it sounds like they are working hard to improve.
Terrell and Holland came to our rescue and took care of our clogged toilet. They assessed what needed to be done next to keep our 120 year old house's plumbing working well. They were thorough, knowledgeable and friendly. Thanks!
They were awesome! We had a really bad situation in our basement main drain and from the very beginning each person that helped us was knowledgeable, friendly, and professional! I would highly recommend if you ever find your self in a mess like I did!
Joeseph & Mike were very professional. They explained things in ways we could understand and explained all of the optioms available to us. Will be using them again.
Jocelyn Stange
6 months ago
They called to confirm my time and were flexible when I needed an adjustment to my appointment. They came right on time and walked me through each step of the evaluation and process. Iβve used them before and will in the future.
We called on a Monday w/ an Emergency call. Very hard to get a tech out. After 2 days Jeff B. & his side kick (not sure of his name).After we received the call that these 2 tech wld b on their way, in 25-35 min. The came to the house earlier than the time stated. As I explained what we were hearing. They got to work . Went through many a tests on items that water flows through. To no avail did they find out where the noise was coming from. The techs were very knowledgeable in all areas of their work. Left us well informed of problems that it cld be. Very happy w/ the service provided us today.
They did a great job! Fast, clean, and friendly!
Shawna Richards
4 months ago
The drain tech Thomas was very informative and helpful. He was on time and very knowledgeable.
I had a leaky refrigerator with potential water damage on the floor underneath. Roto Rooter sent a district manager, Joe Baloun, out to access the situation. Joe knew exactly the steps to take, including insurance claim steps, and had a plumber and remediation team into the house within a couple hours of my first call to Roto Rooter. Fantastic service!
Michael Warne
7 months ago
Crew was in and out in about an hour and resolved the kitchen sink clog. The price of the service was much more than I expected. $355 plus tax for a total of $379. I was most satisfied with the service but a bit dismayed at the cost. But since they were already here i kind of felt obligated.
Timothy Seeley
2 years ago
Had a slow running basement floor drain. Diagnoses was that the line under the basement was rusted out. Roto-Rooter would have to go under the concrete to repair. Crew (Mitch and Scott) showed up on time. They partitioned off area around where they would have to cut and jack hammer concrete, layed covers over flooring. Work took 2 1/2 days. Other than the jack hammer noise, I hardly knew they were here. they had to remove and replace down drain, and about 10 to 12 feet of line. They removed all the mud and concrete. Repair looks very good, and floor/kitchen drain works great now. I highly recommend.
Paul Hackett
4 months ago
I noticed water in my garage around 3 in the afternoon on a Saturday. I called Roto Rotor around 3:45. By 4:15, maybe 4:30 Jeremy arrived at our house. He was very professional and up front with pricing. He has obviously been at his trade for at least a few years because of knowledge and experience, he knew what to expect and was able to inform me of all the possibilities. Unfortunately, for us, his worst case scenario is what our problem with the line ended up being. Eric, the Sewer Solution Specialist, was out while Jeremy was still onsite and confirmed with the camera, we have tree roots.Both Jeremy and Eric did a great job in identifying the issue, locating the spot in the line, and giving us options and pricing that I thought was very reasonable. Weβll see if the other crew gets them that 5th star! π
Nancy Salama
11 months ago
When Eric came out to check everything out and tell me what they had to do he was very professional kind he wasn't pushy and listen to my needs when the guys got here to do the plumbing they were very professional they had great personalities even Eric had a personality that was great I really enjoyed working with these fellows I would definitely recommend them to my friends and family and I would use them again thank you for everything you guys
Jeremy was amazing! He was very knowledgeable and resolved my issue in a timely manner. He checked in with me throughout the entire process to make sure I understood what was going on and was comfortable with the work. He cleaned up the space very well before leaving and was just a kind person overall. Anyone who uses this service will be lucky to have Jeremy complete the call. Very professional and did great, clean work.
Mandy E (and the derps)
11 months ago
They did a fantastic job. I needed a lot more work done than I thought but that's the nature of homeownership. They have the tools to show what the issue was and what it wasn't. I would recommend them and would use them again.
Tawanna Washington
8 months ago
He is the truthβ¦honestly heβs family my house had a horrible smell & everything was backed up & he came to the rescue TRUST Nate he will get you right & he fit in like family I love him on a Saturday night & every night this the only plumber Iβm inviting to dinner
Main drain backed up on Easter Sunday. Craig the technician was at my home within the hour of me calling. He was very professional and took extra measures to protect my home from further damage. He got my issue resolved in a timely manner and I felt the price was reasonable for a Sunday and a holiday.
Manzoor Khan
8 months ago
I have not called them in many years. They used to be very reasonable that is no longer the case. The plumber did not seem to be very experienced but he got the work done. He also insisted on replacing water lining that according to him was the company's policy. Would I call them again? NO no
Both Izzy & Trevor were very nice and professional. They also cared about safety in these trying times wearing masks & keeping their distance when they could. Have used this company in the past & will continue to do so in the future for our plumbing needs.
I called roto rooter after having water back up from my main into my laundry room. I was sold a pecote treatment and water jetting service. After the pecote,I was advised their jetter was not working. Mark Sullivan was very communicative and after a week of not being able to get their jetter to me, he refunded that portion of the service in a timely manner. I had a very positive experience with Mark and Roto and will definitely use them again.
omahabodymagic
a year ago
Very nice and super professional guy Ray. He was on time and ready to go. He got the drain unclogged and assured me of warranty and other helpful options. Good guy and I would gladly recommend!!
Brandon Kinnie
a year ago
Franciscoβs do his teams was great! Their customer service was on point, they were very social and outgoing about all the information I needed to know!Not to mention it was on the 4th of July!Great work guys!
Brandon Clogston
a year ago
It is never fun to have the need for these types of services. It was my turn to call these guys last night and it was a pleasant experience. Again, not fun to deal with this stuff and stings a bit paying the bill, but they were good and it was worth it to have them out.
Bradley Lillie
4 years ago
Update: the owner called me personally and offered a sincere apology and scheduled a time that was convenient for me. They took care of the problem.Wish I could give 0 stars as that is what they deserve. Booked an appointment online to have a bathroom sink cleaned. Got a confirmation for between 12:00 and 2:00 the next day. Got a phone call at 1:10 that they were running late. Got another phone call at 4:30 that they were still running behind but would be there shortly. Final phone call came at 6:15 saying they were running behind. At that point I canceled the appointment. What horrible customer service! Save yourself the hassle and book another company that wonβt waste your time with lame excuses.
Daniel Johnson
6 years ago
They arrived quickly after I called. The technician looked at the floor drain and asked if I still wanted him to clean the main line since no signs of water backing up could been seen as he watched the drain. I asked him to go ahead and clean the line since he was here. He was very helpful and did not try to do work that was not needed. This is the reason we keep calling rotorooter and they are the only ones that have worked on the plumbing since I bought my house.
I had Roto-Rooter do the plumbing in my basement bathroom and shower. Months later I noticed a micro leak in the bathroom faucet. I contacted the General Manager Mr.Todd Wink. He promised a quick response to my problem and followed through in a timely fashion. Dan was sent to fix the issue ; he was polite and very professional. Todd called several times with updates and communications until this issue was completely resolved to my satisfaction and I was made whole again. I strongly appreciate Mr.Wink's ability to resolve this conflict constructively. I strongly recommend this company to others . Thank You!
Archie Carpenter
5 years ago
Jeff called about 1930 and arrived about 15 min. later. I showed him the clean out and he got started right away.Jeff removed a gallon of tree routs and left word to follow up for more diagnostics about our recurring main line problem.Jeff was very personable and knowledgeable and pleasant. He is an asset to your Company.
I was very pleased with the gentleman that unplugged my kitchen drain. He was timely and pleasant.HOWEVER, I called on a Saturday afternoon and was told someone would be calling me back within two hours. Three hours later, I called them back and this individual apologized for the error and I was informed they were running behind and asked if I could wait until the next morning. I didn't mind, but it would have been nice to know that the first time I called so that I wasn't waiting around all afternoon. Mistakes happen, life goes on :)
Noah Kennedy
6 months ago
Thomas & Britney @ Roto Rooter did a great job today. They were confronted by a small lake in my driveway and worked really hard to figure out and then fix the unusual problem. Glad we crossed paths today. I would recommend them to anyone. Also, Thomas is a super kind and patient person.
Daniel R Shepherd
a month ago
I needed assistance ASAP and their online scheduling allowed me to schedule service within 8 hours.
Adam Grieser
7 months ago
We had water in our basement over the holidays, so we contacted Roto-Rooter to come inspect our plumbing leading out to the sewer. They were great to work with and scheduled a visit for us right away. Our sewer specialist, Terry Reeh, was very friendly and did a great job. We will definitely be calling them again for any future plumbing issues.
Great service from Jeremy. Dispatch was terrific; they were at my house within an hour. Would definitely recommend are use again.
Aaron Ridgely
5 months ago
Brandon, our technician, was a consummate professional and would seek to work with him in the future. Job well done.
The guys were very polite respectful courteous just all around amazing guys I could not ask for a better company to come out and do the work that I needed done and in a timely fashion I really appreciate all of your househard work and a great company
They were very quick and nice I had Jose and he was an awesome guy. He quickly diagnosed the problem the same day I called. And the next day was able to get the part replaced. A couple days later when my wife was concerned sh smelled gas they came out that day and checked everything. Thankfully no issues and relieved my wifes concern. Great job team.
Thomas did an excellent job. He was professional, transparent, and thorough.
Eric Kerkhove
7 months ago
Service was great! Snowy day and took great care to not track in the weather. Service solved the issue!
Holland was very professional, prompt, and skilled. He explained everything very well and did excellent work. Thank you.
Noah was wonderful, best experience I had with Roto so far. More expensive than other companies BUT shows up quickly. Noah was fantastic and put me at ease immediately.
Trys to take advantage of people in a pinch.Very dishonest work practises.Bid me $21k to rip out my carpet and take off the trim and set up fans. One days work and fans for a few days.Tried to talk me into starting before giving me a bid.Very very very dishonest company.Can't believe anyone would work for this company.You should be ashamed. Very ashamed.One star cuz everyone was nice while trying to rip me off.Wasted my time.
Ray did a great job. He felt some problems and had Eric come over with a camera. Eric gave me a table so I could watch the camera go through the sewer. He explained what I was seeing and explained what was wrong and then gave me an estimate to fix it.
Margaret Righter
6 years ago
My service tech (Jeff) was very prompt and was able to assess the problem very quickly. He went right to work and cleared my drain. He was also very personable and answered all of my questions. I would recommend RotoRooter and Jeff to anyone who has a clogged drain.
Cynthia wratchford
2 years ago
Basically came tore up holes in my house, Had me miss work more than 3 times, came in on a Friday morning stated a plumber will be back no one came back. Of course there off on the weekend. Worst Experience EVER !!!! Rude people on the phone after you explain that they messed up.
Anthony Seabrooke (Tony)
a year ago
Roto-Rooter was quick and responsive even on a holiday weekend. Toby was fantastic. He was thorough, professional, timely and highly proficient. He took care to ensure my property was protected from dirt and water while working. I highly recommend him to anyone.
Someone was supposed to come out and inspect my sewer line between 4-6 pm today. I got a call from the office saying the techs were running behind, which was fine. Around 8 p.m., I got a call saying they would get to me anytime around midnight or after (this is on a Monday evening). Now, to the best of my knowledge, most humans are asleep (including myself) at midnight, and it was rude of this person to not even ASK if it was ok if a tech showed up anytime after 9 p.m. I told her that wasn't going to work and I needed to check my schedule for the next day. Now, either she hung up or she accidentally disconnected-either way, she did not call back.Does this sound like professional and courtesy service? This person represents this company and because of her lack of professionalism, I'm going elsewhere.
Thomas was the technician that came out. He explained everything that he was going to do before he did anything. He was easy to talk to and answered any question I had.
Jeremy was great! Very knowledgeable and explained everything as he was doing it. Great personality.
Thomas was great! Showed up early and had the issue diagnosed in just a few minutes. 45 minutes later, the issue was resolved and we were settling up. Great guy and great service! Highly recommend!
Lorie Goldman
3 years ago
The whole experience with Roto Rooter was more stressful than a laundry room full of water. Lack of communication, horrible customer service. Would never use them again, nor would I recommend them to anyone.
MadTitanGaming
5 months ago
They understood my situation and helped to the best of their abilities. Overall 5 stars and 2 thumbs up.
The technician (Jose Medina) arrived promptly and got right on the job at hand. After thoroughly snaking our drain lines he then took the time to clean up all the mess that had previously backed up from them. Very professional!
I just had a terrific experience with Chris today. I had a terrible problem that ended up being what I thought was a disaster. Chris was very knowledgable and assured me he could handle the job. It turned out to be a 6 hour ordeal but Chris was all over it. He was very professional and always explained what he was doing and gave me options as he went along. I always felt like he had things under control and he finished the job so very well. I was impressed and would ask for him again in the future. Super job!!!!
So happy, they showed up at 8am and stayed until the job was done, around 3pm. They tore out the old bad plumbing, and replaced it with new, along with a new shower surrround!
Karen Richardson
8 months ago
Robert with the water restoration services team is fantastic! He addressed all our questions and concerns, and made a difficult situation easier to handle. Our plumber, Jacob, was great! He is extremely knowledgeable, and did a great job with repairs.
Michael Smith
2 years ago
Our service tech took his time diagnosing the specific problem and clearly explained how to resolve the issue. He also discussed preventative services offered in a non pushy way. This is the third plumbing company Iβve used and the first one I can say I will be happy to call if I have an issue in the future.
The guy who unclogged are shower and main sewer line did a good job and solved the problem.My problem is with the sewer camera specialist's complimentary assessment. He told us we had a bad crack in the main sewer line and would cost $6,500 to replace the bad part with PVC. Or $10,000 to put lining in the main to stop the roots at the seams and fix the crack.Ultimately we went with a second opinion. They said are main sewer line looked good and couldn't find the crack. (If it was a bad crack wouldn't they have found it.) They said all we would need to do is water jet the main in two years to remove the roots at the seams.
Holland from Roto Rooter came out to my home in Valley to fix the basement drains. Not only did he fix the drains, but he explained to us how and why they were clogged. He even gave us tips on the underlying issues that may be causing the clogs and how to prevent future clogs. I want to add that it was 90 degrees out with NO AC and he never complained once. Rare, good, hard working employee!
They came out the same day that I called. They made a diagnosis very quickly and corrected the problems in both showers in my home. The price was also lower than what I was originally quoted. The technician aslo referred me to a specialist that could come to take a look at the roots that had grown into my basement shower. They were quick professional and knowledgeable.
jordan sherbondy
a year ago
Bob was terrific! Extremely professional and was able to fix the problem. Thank you Roto-Rooter! They come highly recommended from us.
Bradford Burwell
4 days ago
The phone answering was professional and the technician Craig was outstanding. Both professional and knowledgeable about his work. Extremely satisfied
Our tech Ray was patient with my questions and thorough with his work, kitchen drains are back in action, great work!
Lindsay Fields
4 months ago
Fast and easy unclogging . Brandon was very kind and helpful.
Very professional, went beyond what was needed to explain and provide suggestions. Will definitely use their service again.
Keith Costello
2 years ago
I would give 0 stars if I could. I was told someone would be here within an hour. Over an hour passes and I receive a phone call that the driver was experiencing vehicle troubles and they were trying to get another driver. Suddenly an employee shows up in his personal car and wanted to know what was going on, and said the notes on the service call was bad. He says someone will show up soon and leaves. An hour later the dispatcher calls me and says a new guy will be here in 30 minutes. An hour passes, nothing. So I call them back and this guy says they donβt have a technician yet. I tell him what the previous dispatcher said and he suddenly changes his mind and says a guy will come out to assess it. The miss information with this company is insane. I cancelled and Iβm having someone else come out. Terrible first experience with this company.
Cameron was amazing. We called Roto-Rooter after a failed attempt by another company to unclog our kitchen sink. Cameron came late on a Saturday night and immediately I had confidence in him. Smart, professional, confident, and trustworthy. Cameron fixed the problem in 30 minutes what the other company failed to do in 3 hours at half the price. I was so thankful and I tried to tip him, but he wouldnβt let me. I will be calling Roto-rooter and requesting Cameron with our next plumbing problem.
Shiela Felix
4 months ago
Your technician Brandon Watson came out twice and did an amazing job. He was extremely knowledgeable and explained everything he was doing and was willing to work around my schedule. I was very impressed with his diligence in finding the issue and correcting it. A+ service from Brandon!
Thank you
I called day before and made appointment. Lady said between 10 and 2 next day. Never heard a word until 1:36 pm saying someone would be here in 20 to 45 minutes. Well they showed up at 3 pm. Then came in and looked at toilet, said least it would be was $319.00. All I needed was a ring put on which I had. Even if he did it and refunded the 69.00, would be 250 for a 45 min to 1 hr job. I told him that was nuts and no didn't do it. Pd 69.00 and sent on his way. Called a local plumber and was 75.00. So I'm happy now.
Service provider was extremely professional and friendly. My questions were answered about plumbing in general and what I needed to have done specifically. The work was fast there was no clean up required on my end. Ray did a great job!
Tacoma Tomilson
7 months ago
Nicholas was friendly and professional and quickly got to work on fixing the clog in our basement sink. He offered multiple preventative solutions and answered all of my questions. Greatly appreciate Nicholas' expertise.
Nathaniel Chevalier
a month ago
Holland was very professional and punctual, came in on a last minute call and been extremely helpful and knowledgeable.
Great work cleaning the house drain that was plugged with tree roots. As well offered a different service of Jetting for the next time. A new tech was here, but sent a follow up to check work. Very professional and I am very glad I chose RR
Nice guy knew his job ran a snake up the vent and got it cleaned out good. No more bubbly noise when toilet is flushed. Thanks
Brandon Bartling
4 months ago
We had a shutoff valve leak on a Sunday night that sprayed water everywhere. Paul was there the next afternoon to not only make repairs, but treat the underlying cause: Insanely high water pressure. He fixed the shutoff valve and installed a regulator to solve the issues. Throughout the week, we noticed some noise from the pipe and a shower that would barely run. I texted him about it Thursday night and he came by to fix it the next morning at no charge. The secondary issue was no fault of his. It was due to some debris in the line from a bit of pipe corrosion (I probably have a house to repipe in the future). Admittedly I had a bit of sticker shock at the price having not had much plumbing work done in the past, but for the professionalism and the very quick responsiveness, it was worth the premium.
I had multiple technicians come out to my house trying to fix a clogged floor drain in my basement. One technician tried to up-sell me a brand new sump pump, without even testing if the old one worked. However the last technician I worked, Jeremy, was awesome he took the time to try and diagnose the issue, then waited and made sure other service technicians arrived to assist with providing a solution.I think the service really depends on the quality of the technician you receive. Jeremy and the camera technician I worked with were superb and helped us solve an issue weβve been having for about a year now.
James Wagner
3 months ago
I had a major issue in my apartment that could've led to potential flooding from buildup in the main line. Thomas came and fixed the problem after hours and stayed late to make sure the job was done. He remained professional, kept me updated, was very friendly and put in extra effort to help me. Would definitely recommend their services!
Amanda Samson
6 years ago
I had to have them out the other day to fix our toilet. Before even doing the work Jeff laid everything out for me. He even said he's not sure if something will work or not. Very honest gentleman. Did not try to up sell or force any other products on me that I didn't need. Very polite. I also have two dogs and he was very patient with them even though one of them is a loud mouth! All around great experience!
Had the guys out to fix a main line clog. Prompt service. Very professional. Explained everything. And felt the cost was decent for the service provided. Will definitely use again if needed. Derek and Terrell are an awesome team and their customer service is above and beyond.
Zack Bingham
7 months ago
Michael did an outstanding job. Very thorough, nice, helpful. Did not leave until he knew the issue was resolved. Answered all of my questions and concerns. Woukd definitely recommend.
philip liekhus
6 months ago
Techs were very knowledgeable and explained the process and what was needed to get the unit back in service.
Robert was professional, timely and very knowledgeable. He showed me what to do and what to purchase if my toilet gets backed up again and was very personable. I would highly recommend !
Patty Tipler
3 months ago
Came quickly when I called. Understood my issue. Called in extra services to scope my plumbing. Very professional and friendly.
Ashley Brunkhorst
2 months ago
Ray helped unclog my main floor drain, was quick and friendly. Would use again.
Doreen James
6 months ago
Staff were extremely thorough and provided information and updates during the process. They were professional yet personal; I felt comfortable having them in my house.
Colleen Rumsey
8 months ago
My basement drain backed up on our 100 year old house. Being right before Thanksgiving!! No showers, no dishwasher, can you imagine!!
We called, he was here within the hour, fixed the drain. It got kinda hairy but, he fought on! Thank goodness! He literally saved my Thanksgiving!! Very happy!
We had a clogged kitchen sink. I called around and found that roto rooter could be there in an hour so i set the appointment. Before hanging up i asked the representative how much a normal sink drain clog cost. He said he didnt have that information but would let the technician determine the amount. Technician arrives and tells me that no matter how long they are there 15 min - 3 hours the price is 355. Obviously they have us in a tight spot because i have a sink that is full of water and the person that can fix it standing in my kitchen. It toon him all of 11 minutes to fix the problem and cost me 355 plus tax. Then i found a 75.00 coupon which helped some but my goodness i will never call them again 355 bucks for 11 minutes of work.
shannon forbes
a year ago
The plumber they sent out was wonderful! He was very polite and got the job done quickly. He made sure to test everything before he left. I would highly recommend this service.
Elizabeth Barney
7 years ago
I am pleased with the prompt service I received. It was about an hour from setting the appt to the time of arrival which was very speedy and appreciated. I was told I would get a quote upon his inspection of the job and it seems he already had a quote made up before he got here. The price was a little steep for the amount of time it took to complete. He was here for not even thirty minutes and I paid 224.70. The job he did was pretty simple as he only sat on a bucket and used a foot pedal to move the snake into the drain. The job to me was effortless and he was paid pretty nicely to do not very much. I feel for the amount of time the flat rate could have been a little better than I was quoted. He was friendly after the job was nearly completed but that's not to be said for the beginning of the job. Lesson learned is that I could have done the job with the snake I have if I would have know I could remove that bolt next to the backup drain.
First, I was given a timeline of 9am to 1pm for my service. They did not show up until after 7pm. The service technician that did show up was professional and courteous. He provided quality work very quickly. He explained my options for the fastest service and the least expensive. If I could get the same service tech or someone like him, I will recommend Rotor Rooter for any plumbing needs.
Sierra McFail
5 years ago
Had major plumbing issues just days from Christmas and they have done great getting here and helping with options to fix out isses. Jonathan (tech) and Jeff (specialist)were very respectful and help explain things that a young couple and first time homeowners wouldnβt know. And coming back just days later to help even more. Really appreciated that they did their best to keep any mess to a minimum and cleaned up after themselves.
Kerri Anisko
4 months ago
This gentleman was very professional and really helpful. He was very knowledgeable and and I felt he was definitely trustworthy.He was a great communicator and he really worked hard to make a difference and he was very honest and very knowledgeable.I would recommend this company to all my friends and family.I did not expect to be anything but disappointed in a money hungry company.He really did best he could β¦.. The price for the scrap job was crazy and we will not be doing that because o. SSD and canβt afford or blow a dime .Ty i have already told many people of the great job Jason did for us Ty Kerri Anisko
Mark and his crew were fantastic for pipe purposes. They made a very difficult situation seamless and worry free! However, the excavation/demo side for water damage was not fantastic. It was very rushed and not explained. Person items were not handled with care and they shooved items in our basement rat packed into our garage (during a heatwave). All the techs are nice, but we found nails and debris in our driveway and cleanup was sub par. Another tech even just walked into our front door without even calling/texting/ knocking. I'd recommend them for pipe issues, but not anything needing demo or mitigated. Talking to supervisors didn't do anything.
Derrick and a new employee came out to our house and unclogged our basement drain. It took a bit of time and effort but before they left they made sure the problem was resolved. Both were very curtious and did a nice job of cleaning up!
Holland was professional, thorough, kind and very efficient! Plus, he gave us some preventative recommendations.
Janet Hoffman
2 years ago
Last week my houseβs outside sewer line failed. A team of professionals from Roto Rooter (Bryce, Matt, Ray, Joe, Angel, Brad, and about four others) addressed the problem immediately and were able to fix it in two days. These professional were communicative, explained what needed to be done, explained what had been done, polite, respectful, on time, cleaned up area when done, and pleasant to have around. A backhoe removed and replaced the dirt when repairs were complete. Replacement connections, sewer line, and outdoor cleanouts were constructed with PVC materials. Integrity of inside the sewer line was inspected with a video scope. Water jet cleaning was completed for 165 feet of line connecting to the city sewer. These people were all knowledgeable in their jobs and cooperative with each other. Nice people and quality work is a great combination.
Jonny Martinez
a year ago
Ray was awesome with us very informative and professional most definitely would call again. Very nice guy and he has our trust in our home.
Plumber was friendly, explained things well. Cleaned up after the work was completed
Ashley Sayles
5 months ago
We had build up in our pipes and Roto-rooter came out quickly to find and fix the problem. Very responsive and professional!
Christopher Miller
3 months ago
Ray came out very quick (called 8:30am) he was there before 10am. Got the drain unclogged and was in and out, very professional.
The tech Jeremy was knowledgeable, respectful of the property (wore disposable shoe coverings), focused, quick to identify and attack the issue and friendly. I purchased Pipe Shield as well as a preventative measure. If I have future problems I would not hesitate to call Roto-Rooter. I would most certainly ask for Jeremy! He is customer service excellence!!!
We had our sewer backup and flood the basement, spewing sewage on the carpet and ruining some boxes we had on the floor. I caller Rotor-Rooter and the most pleasant woman showed up to supervise the operation. Her name was Shana and she knew her business. She called my insurance company and filed a claim. Roto-Rooter is an amazing organization, they not only unplugged the clogged sewer line, they arranged to have the old carpet pulled up, the floor cleaned and to have the items in the basement taken away to be cleaned. I am impressed with the way they have responded to our needs.
Amanda Beckner
a year ago
The company was short staffed and my service was dealyed quite some time from original appointment. The office did a great job of keeping me informed of the status of my appointment time. The Service Technician (Ray) was friendly, effective and fast. He had recommended a product to help me with maintenance that best fit my situation.
Beverly Payne
6 months ago
Roto-Rooter is professional and cost-effective. Lucas is a very skilled and professional young gentleman I recommend he get a raise.We have been withRoto-Rooter off and on for 30 years and we still feel you guys are a premier company thanks so much sincerely Richard and Beverly Payne
brian vesper
6 months ago
Service tech was very professtional. Was unable to resolve my issue however it was beyond his control. Service tech gave me several different options. I would use this company again
Lindsey Ono Smith
3 months ago
Very knowledgeable and helpful. Was able to quickly diagnose issue and recommended a cost effective solution. He was great thank you so much!
Jered was very professional. They were here on time and completed the job quickly
I had the absolute BEST experience and customer service with Roto-Rooter today. Frank was extremely prompt as he was at my house within 30 mins of me making the appointment. His customer service and knowledge was priceless. I definitely recommend his work! Thanks Frank!
The technician was very thorough and knowledgeable of what was needed to be done and the camera man informed me of everything that will be done next week when they come back to do the DPE procedure!
Josephine Henriksen-bates
2 years ago
Brad was very easy to work with! Super friendly guy who was good at his job and made small talk well. Very thorough with an explanation of the duty. He made sure I knew what I was paying for! He got the job finished fast and efficiently with no mess left behind! Great work! He didnβt try to sell services that were not needed like most plumbing companies these days!
They were not within the 4 hour time period that they gave me, example; they said between 6:15p-10:15p and showed up at 11:30p. The next time they came they said 8a-12p and didnβt show until 3:30p. As annoying as this can be, I donβt hold it against them. They do the best they can to show up when they can. The reality is youβre put on a waitlist, and they do the best to guess when they will make it to your house. You have to be patient. I was heartbroken to hear how these guys are verbally abused for not making it to you house as fast as possible. But guess what? Youβre not the only people with sewer problems. Be patient and they will get to you!!!! We couldnβt use any water, sinks shower or toilet and we remained patient and calm. The two guys who came, Derrick and Dan were very kind, knowledgeable, and did the very best to their abilities. Everything was explained to us in a very honest and compassionate manner. Itβs not their fault or our fault that the previous owner left the plumbing in the horrible condition, to the point where an eventual $18,000 of new sewer line needs to be replaced. I feel they were very fair and did their best to give us the best price option for the quick fix of $1,800 to flush the line completely. Eventually we will have to make the decision to sell the house or replace the sewer line. For now, itβs fixed and we will get it flushed out every 6-12 months for as long as we can as we cannot afford the $18,000 to replace the sewer line. I would recommend these guys to my friends and family.
Our experience with Jeff was great, he was very informational and recommended a product for us to use to try and prevent our line from backing up in the future. We have been using Roto-Rooter for quite some time, and we will continue to use them, Jeff ensured us of that!
Damian Catlin
5 years ago
Robert from Roto-Rooter showed up early this morning and removed a toy car from our basement pipeline that my son threw down a flushing toilet at the last minute. He did an excellent job, cleaned up and replaced our seal all for the same price. Would highly recommend Robert and Roto-Rooter for any plumbing jobs which need a professional. He was done with the job and cleanup in 40 minutes.Thanks Robert! Thanks Roto-Rooter!
Genna Sorensen
5 years ago
Adrian-1243 was amazing!! He came out to Brick Street Tavern around 9:00 Friday night and assured us that we were in good hands and our problem would be taken care of in no time! He was done within 30 minutes and had everything fixed! Not only did he fix our problem but he offered us solutions of how to prevent it from happening again. His service and his proffesionalism was outstanding!!
The serviceman was prompt and courteous and was at ease around our dogs. While the price was pretty steep he unclogged our kitchen sink in short order on a Monday morning which made a great start to a potentially stressful week. Thanks for the fast and friendly response!
Cole Edwards
4 months ago
Henry showed up on time and was very professional. They cleared the blockage, scoped the pipe with a camera and did a water damage assessment. Very good service.
Stephanie Schneider
4 years ago
The gentleman that came to help us (Robert) was great. Informative and helpful. Did his job well. I would gladly call Roto-Rooter for all my future plumbing needs and recommend them as well.
Mary Ann Arnolde
5 years ago
Very quick response. We were expecting a long drawn out process and these guys were here much quicker than we expected. They evaluated the problem and came up with a quick solution. It was very reassuring to see how quickly they were able to get their equipment in and clear out the drain!Great service attitude from their tech too. We appreciated their professional approach to the problem.Jim and MaryAnn
Joshua Tromler
a year ago
Jared and Nathan were incredibly professional. They made quick work of my drain issue and were up front and honest about costs and timing.
Everyone but me in my neighborhood has had to have the sewer lines replaced, it's all 60 year old tile. I noticed a depression in my lawn and was worried that my line was failing.Terrill came to house next day and scoped the line, finding at least 6 piles of roots growing in and partially blocking the sewer line. Gave me couple different options, including complete replacement, which I know is inevitable at some point.I chose to 1st have the line cleaned out with hydro jetting. Derrick the specialist came out the next day and did this, and allowed me to watch the entire process (it was fascinating).These folks are true professionals. When (not if, but when) the line has to be replaced, it'll be Roto-Rooter that does it. They have my complete confidence.
Made a online appointment, they contacted me and weβre here within half an hour. Plumber was kind and courteous, and asked if I was having any other issues with sink or shower or basement. Told him no, and he was done in a matter of a few minutes. Quickest Iβve ever seen, cleanup was minimal, made my day ! Thanks
Roto-Rooter went way beyond my expectations for price and service. I called due to my washer drain backing up and they were more than happy help. Robert showed up fast and took care of the problem promptly. He even triple checked the lines to make sure the problem wouldnβt be happening again. If I ever have issues with plumbing again, you can bet I call Roto Rooter
Roto Rooter sent over Paul (tech #2309) to check out our problem. Paul came to a fast and effective solution that got our plumbing back in order. He was courteous, on time, clean, and efficient. I could not have been happier with my experience.
Ruley Bennar
5 months ago
Very grateful they could come in short notice and resolve a 5 day issue for me
The technician, Dion, arrived at the expected time. He immediately went to work by checking out each of the issues, the kitchen sink and the upstairs bathroom sink. He checked the basement and floor drain as well. This house has had to have the house drain cleaned out at least annually since we bought it. He recommended that we take advantage of the pricing for the addition drains and I agreed.He reviewed his plan of attack and went forward with little or no input from me. I thought that he did a very thorough job on each of the drains. They are all running freely. He also recommended the Roto-Rootor Pipe Shield for long lasting protection for my drains and I bought that as well.We have used Roto-Rooter services for years with very few issues. Dion was very professional and explained each project to me as he addressed them. I was always in the loop. He cleaned up after himself; you couldn't tell major plumbing had been done. We are satisfied customers.
Victoria Kirilloff
a year ago
Ray is a kind hearted man and very professional. Happy to have him come to my rescue! Thanks for the great job.
Absolutely the worst customer service I have ever experienced. During the initial call the ETA was approximately 2 hours. Now over 8 hours later, no technician and they couldn't bother to give an update. Over 2 hours I made multiple phone calls for an update until someone finally called back. I understand that techs are busnd wait times can be long, just use common sense and courtesy and give a customer a quick update.
I will not utilize any other plumbing services except Roto-Rooter. Joe, Shana, and their team (Jeff, Bill, Patrick, Renee, and Mike) were courteous, informative and explored all options in fixing a toilet in my parentβs room. Seriously, this professional team will not disappoint you.
Ashley Graham
6 years ago
Roto-rooter scheduled our service quickly and came out the day after I called. Phil was very professional and replaced our sump pump in a timely manner. He was knowledgable and took the time to answer all our questions. The price was a pretty high for the work performed, which is why I'm not giving a 5 star rating. Overall a positive experience and I would definetly recommend Phil.
Mary Duhachek
3 years ago
My kitchen sink was plugged up, and I could not get it open. It was 3 in the afternoon, and I called Roto Rooter. They had a person here at 5. He came in and looked things over and told me the price. He wore complete PPE which was good as I am a senior citizen. He fixed the clog, cleaned everything up, checked the basement pipes, and then took his equipment to the van. He was friendly and professional. Really a nice person. And the job is guaranteed for 6 months.
Today, I had a competitor fail and telling me he couldn't snake the drain and I would have to cut a hole in the wall and install a clean out then he could come back and jet the line (close to $800). they left after I paid them for their time ($162.90) and called Roto Rooter for a second opinion. Derrick (#4394) did a quick estimate and said he would have no problem. Within a half hour the line was clear and he cleaned up everything, even the smudges that the other guy from the other company left behind. Derrick just gained you another customer by being great at what he does.
Reja Joy Green
5 months ago
The Hot Water Heater pilot wouldnβt light. Another place we called said they couldnβt come before a week!! We contacted Roto-Rooter, and they came in 3 hours!!Paul is incredibly intelligent and professional! We also asked him to take a look at another issue weβve had with a custom builtin stone shower & tub that no one could solve!Paul thinks he can solve the issue! This is truly a miracle.Roto-Rooter and Paul are now our go-to for all our plumbing needs.
So we had a different company come and clean my drain. They, the guy waving out the back door of his truck said we needed over eight thousand dollars of sewer line repairs. Roto-Rooter found and resolved the problem for around eight hundred dollars. Fool me once, shame on me. I won't be FOOLED twice. Roto-Rooter is the ONLY way to go.
Robert did an excellent job clearing my tub line and showed up promptly. Extremely kind and professional to work with. I work in commercial real estate and interact with contractors daily. Highly recommend.
Very prompt and professional, In and out in no time flat with job complete!
Jonathan did an excellent job in diagnosing the problem and then solving it. Later a tech came with a camera and determined that the job had been done perfectly. I would highly recommend Roto Rooter to everyone. Both Jonathan and the tech were very friendly and professional. Excellent service.
My technician Derek did an outstanding job. He arrived on time, he was very professional and solved my slow drain problem quickly. He took the time to make sure everything was working properly when he was finished and cleaned up after the job was done. I would highly recommend Roto-Rooter that needs any drain or plumbing work done. They have always been very knowledgeable and professional and mostly, always get the job done right. A++++
Had Tim out for the second time in two weeks. He did an outstanding job. He is very professional and knows his job. Thanks to Tim and Pat we will have a new sewer line and not have to worry about backups again. Would recommend them for any job big or small.5-23-2023Had Bob out today to clean my laundry drain. He did an outstanding job. My new washer drains like a dream. Thanks Bob
Judy Teachman
7 months ago
Nate was very professional, knew what he was doing got the problem solved quickly highly recommended nate and roto rooter
Anthony Roach
2 years ago
Explained everything in full detail! Stayed to ensure every part of the job was complete. Was definitely most personable and thorough plumbers and services we have ever had. On top of us being so far away were here in no time! Amazing in every way!
We had a septic backup that happened at night. I called them right away because they advertised 24 hour service. Unfortunately, no one was available until the next morning. The plumber who came was knowledgeable and polite, and he fixed the clog in a couple of hours. However, we were visited by a couple of specialists while the plumber was working. The first one offered to remediate our βextensiveβ water damage, to the tune of $2000 (we passed, as it was a small area of unfinished space). The second specialist ran a camera through our septic line, and found two areas of breakage in the pipe. They estimated a $5k bill to excavate and replace the pipe. I have a guy coming next week to do it for half that. Unclogging the pipe cost over $700. Bottom line, I think the plumbers know what theyβre doing, but customers should be aware of the heavy up-sell activity.
Eric Schnackel
3 months ago
Plugged sink, ray did a great job and was really quick with service. Would recommend to anyone.
A simple 30 minute drain cleaning turned into a 2 hour ordeal that Francisco and Craig took care of after many repeated tries. The snaking of the bath drain was repeated many times untill the clog was gone. Thanks for not giving up.
Rotorooter is excellent when they complete their service, but their follow up is not so good. In taking care of a friends home in 2017, they committed to sending a camera down our drain, which they did not do. When I called, I was misinformed that it had been completed and that it must have looked good. In 2018, I proved that it was not done and they came and did it. They showed me the condition and suggested work. They promised a video to show to the home owner and an estimate. Nada. Too many chiefs in the organization.
Robert came out to one of our rental properties because the toilet wouldn't flush all the way. He ended up showing my dad what needed fixed so my dad could fix it himself and save us some money. He didn't even charge the normal service fee since it only took him a few minutes. I am not surpirsed they had a newer employee shadowing Robert. He's a stand up guy and a good representation of the company.
good experience my mom doesnβt speak the best english and they did everything possible to explain everything as best as they could!
Robert was very nice and efficient. Knew what he was doing and got the job done quickly and professionally. Thank you.
Shawn Townsend
a year ago
Our technician Holland was very polite and professional. He did a fantastic job helping us resolve our plumbing issue.
The agent from Roto Rooter was very professional and courteous. He answered all my questions and explained the process very well to me. He had the correct equipment for the job. I will not hesitate to use Roto router in the future for plumbing repairs I may need.
Very professional.. Everyone very helpful and careful. We had the scaling cleaned off our cast iron pipe sewer outflow. Project was expensive.
We had been wrestling with a sewer backup problem for a few months now. The techs that have been to our home have been great; knowledgeable, attentive to our needs, and above all, friendly. After a few visits to fix the same problem (covered under warranty of course), they sent out the big guns... An inspection crew discovered the cause of our problem and repairs were made the same day! I know you can get a smaller company to do some of the same work for a little less money, but, as the old saying goes, you get what you pay for. We were thrilled at the quick response time (even on a Sunday evening), the available resources, and state-of-the-art equipment. Pair all of that with friendly people, and really, it's a no-brainer.
They arrived within an hour to unclog my bath tub drain. The plumbers (Joseph & Tristan) were polite, professional, and cleaned up after themselves.
badgercptusmc
4 years ago
I'm happy I chose Roto Rooter. Upon my first call, my estimated wait for a Drain Tech was 2 hours. Luckily, he arrived in less than one hour. He listened to my explanation and after a moment's deliberation went to work fixing the badly coupled pipe causing the leak. Pipe repaired, he then set about snaking the clog which, when pulled from its hiding place, was a hair clog resembling a drown rat. He was pleasant, knowledgable, and had great customer service. Thank you!
Steffen Schuett
4 months ago
They were so helpful, great to work with, very professional. Highly recommend! They also helped us with insurance and helped out with setting us up with a company to make repairs. Made a very smooth process all around
Leslie Joseph
3 months ago
Henry was the specialist on site and he was very transparent with what needed to be done and walked me through the process
On-time, efficient analysis of potential problems, provided good suggestions for drain maintenance, provided a discount from normal minimum charge since no immediate fix was required. Good job and good suggestions/advice.
Toilet was clogged and needed additional assistance reaching out to company speaking with Customer Service Rep Charolett who was friendly and polite but unable to quote prices. Was able to get scheduled immediately with little wait time. Bradley arrived respectful as of property, friendly and clean considering position.Was informed of issues quoted price for service also informing me of $75.00 coupon on web page. Whichh really help with pricing as it is today. Toilet was unclogged in a timely matter with no mess to clean up.Thanks Bradley.
Tim Riedesel
10 months ago
Paul was very professional and did a great job. He didnβt try and sell us a new water heater which I thought was the problem. Said the old one is fine. Just fixed the tub faucet. Problem solved.
Bob and Eric were super and very professional and explained everything I needed done in detail. I had to have my basement floor torn up and sewer pipe replace which was a huge amount of money and very stressful. I was happy with the repairs and would use them again.
Called to have them check out a blocked up toilet. Was told the tech would be there by 8pm. 8:20 rolls around and nobody has shown up. I call in to check an ETA and am told the dispatcher is busy and would call me back. Well...an hour passes and no call. So I call a second time and am told the dispatcher is still busy. Unresponsive and unhelpful employees. Don't know how to communicate with customers. I will be calling another plumber in the morning.
Rachel Wieser
3 years ago
James Cappellano, Mitch Hoppes, & Brad Crawford were able to have my entire pipe blasted in a matter of a few hours. They kept me in the loop as to what was going on and had everything taken care of in 2 days. I would recommend Roto-Rooter for any sewer replacement needs!
Maddie Fennell
2 years ago
We had water all over and desparetely needed a plumber. Bill came over within hours and dealt with our issues. Our older home a perplexing piping issue that Bill handled with patience. In fact, he was delighted to have a new problem to solve! He made sure we had water for the night, then came back first thing the next day with our new water heater. He had it installed in an hour and told my husband how to deal with our unique issue. I will definitely call them again!
Brian Christensen
3 months ago
Our laundry room drain line started backing up water onto the floor when running the washer. Joseph came to clear out our drain pipe towards the main line and he was knowledgeable, friendly, and the drain no longer backs up! He also took extra care preventing dirt and sludge from getting everywhere, cleaned up afterwards better than it was before, and he also noticed and pointed out a small leak in one of our other pipes in the garage that we didnβt see and gave some advice to address it. Thanks Joseph!
THE WORKSHOP
3 months ago
Very informative, Helped me out with all the details to fix and prevent future incidents. Thank you!
Wesley Kramer
3 months ago
The technician did clear the clogged sink drain, but he created a total mess in the basement when the drain auger came out of the laundry drainpipe. He only partially cleaned up. I had to use my own wet vac to clean the mess. It took me almost 1 1/2 hours to clean the washer dryer floor and walls.After that, we discovered the drain trap under the sink (he was working on) was leaking. It was not leaking before he came. I called RotoRooter and they would NOT send someone for 2-4 days. Their ad claims 24/7 service. The person I talked to said I would get an email the next day to discuss financial refunding of some of the $400 cost. That email never came.After posting my initial response, RotoRooter contacted me and has offered a full refund.Thank you RotoRooter.
Richard Landsverk
6 years ago
Roto-rooter saved us again. We have a tree from hades out front that insists on growing its roots into our pipes. This will be the 2nd time in a year. Hopefully the tree keeps its roots to itself for a while. They offered to use a camera on our pipes this time to see if there is a better fix than a simple snake every 6 months. The tech, Bob, was very friendly and I enjoyed conversing with him while the work was being done. I will definitely use this company again in the future. Hopefully not too soon...
Bebi Siddiqui
11 months ago
Quickly responded and attended to my request. Service men were very cortious and completed the job thoroughly. I highly recommend Rotor-Rooter Service.
We appreciated the promptness of Roto-Rooter coming to unplug our kitchen sink. We have called them before to help with plumbing problems. We will call them again.
Kevin, Kimball, Cole, & Kaden Vredeveld
a year ago
While trying to figure out where our leak was coming from, they had to take off our door. While trying to remove the wood along the inside of the doorway, they broke both pieces. Now we have to go out and buy new pieces and try to stain them to match the rest of the wood. They also put 2 dents in our wall and took off the paint in those areas.
Called out to fix clog in basement, Brandilon came out was working hard, and then Mark (supervisor)came out with camera, of course wanted $3500 to scrape line. We told he company and them that line was clogged in basement with toilet, floor , shower and washer line all backing up. Never fixed washer line and was suppose to be back out right away, and never showed up or called next morning! Got money and not responsive. Will be calling corporate or owners ro get refund
Craig was great. He was very knowledgeable in the topic we needed him for! Extremely nice and professional as well. He seemed very experienced not only with the subject matter (clogged pipe causing a backup in basement drain) but also working with customers in their home. Most importantly he fixed the problem for the price we agreed upon from the beginning. I would definitely use them again. Thanks again Craig!
Arturo was efficient and very kind! Great service!
Cassidy Simmons
10 months ago
Our technician Craig was great! He explained everything well and was very personable. Service was quick and really reasonable for price.
Paula Retelsdorf
6 years ago
We woke up to the toilet on our main floor spewing sewage.A tech was here within 30 min and within an hour, he recognized we had a major bacterial issue and brought in the restoration team.The restoration team worked with our insurance company and got remediation started immediately.We are more than impressed!!
Kimberley Cox
3 months ago
Jeremy and Curtis were professional, educational, and knowledgeable. Thank you for your help!
Jasmine Stewart
a year ago
Holland & Jim came out to assess my plumbing issues and provide me with an estimate. The genuineness from them was like night and day compared to the company I contacted previously. They educated me and made sure I understood the problem at hand. I will most definitely recommend them to anyone that asks.
Tamara Johnston
8 months ago
Nathan was very professional, prompt, and explained things in a way that was easy to understand. Nobody likes to deal with a plumbing issue, but it makes it easier when your tech seems competent. I'm not sure how they compare value wise, because I did not get any quotes from other companies, but it seemed in line with what I was expecting.
Joseph and Joseph were very good at thier job. Did an excellent job explaining things and tried very hard to clear my tub. Very professional and upfront about costs and process. Will call again in the future. Highly recommend.
Dallas Newbury
8 months ago
The guys that came out were very easy going and professional. Did a great job and even had a few nice things to say about my house, my dogs, and the work that was done in my house. Although the dispatch had a mishap and didnβt schedule as they should, the two guys that showed up were awesome. Thanks guys, you did great!
Jered did a excellent job and they got that clog right out. Yes I am definitely going to call them again.
Working with Paul was great. The service was quick and overall painless. I donβt like spending money but I just have never gone wrong with Roto rooter.
CARRIE GOTTSCH
4 years ago
We had Zach C. as our technician when our kitchen sink kept backing up. He was professional and efficient and was able to solve our problem quickly. He did a great job and we were pleased with the results!
Very prompt, quick service , less than a one hour response on a Saturday. Technician was very friendly! Job well done!
Natalie Pollock
7 years ago
Jake and his team did an exceptional job. We needed to use the water restoration service. They were not only friendly and personable, but quick, efficient, and thorough. Our main sewer line backed up into our whole basement, and they helped with every detail in such a stressful situation. Will recommend to everyone!!!! Thanks so much!!
Teresa Ballard
a year ago
Joe was very professional, explained things so well. I will definitely be using RotoRooter again should the need arise! Thank you Joe!
Jonelle Rodgers
3 months ago
Came home after work to find basement floor drain had backed up. Tech was dispatched and texted us within minutes that he would arrive within 30 minutes. Henry was on time and very professional. Explain everything he would need to do, explained the costs involved and the warranty for the service. He also called out a water specialist to assess possible damage from the standing water. Work was completed same evening and no extra or hidden fees. We will use Roto Rooter again.
This was a great experience! Thomas was so kind, patient and worked so hard! Our home is old and there were many challenges that came with installing one of our toilets! He was patient and did everything he could to finish the job. We appreciate all of his time and kindness! He did a great job! He left our areas clean when he was done and he was so trustworthy! I will always use this company! Thank you!Amy & Jon Walker
Danielle Developer
2 weeks ago
The technician was very polite, professional, and worked quick! Great experience.
Service on a Sunday! Prompt, professional, and problem fixed! thank you for your 24hour/day availability! Technician Brad was the best!
A most excellent experience with Jeremy today. We had clog in our kitchen sink that was very stubborn.. Jeremy was on time (early, in fact), as well as very knowledgeable. Jeremy provided me with several work options and price points, with no pressure towards any particular choice. We ended up just a simple auguring and the free camera main line inspection (Seriously folks, do these. Could save you a lot of time/money later). The job was completed in a timely manner (even with me jawing at him the entire time). Jeremy even went above and beyond to show me some helpful maintenance tips and some Pipe Shield. I am thoroughly satisfied with the completed job!
Ray and Bryce were both awesome. Both were fun to chat with the whole time, honest and quick. Made for a great experience for my whole family.
We came home on a Friday night to find that our sewer had backed up into the basement covering most of the floor with the backup. I called Roto Rooter and they said they would be out first thing in the morning. Bright and early the plumbers were here. They did an excellent job explaining what they were going to do and did so in an efficient manner. Due to it being a sewer back up, the plumbers informed us that they had a water restoration specialist. He was called and arrived quickly. He also explained what would be involved in the water restoration. I found the entire team of individuals to be knowledgeable and efficient. I would definitely recommend them.
Roto-Rooter sent Francisco to my home and I was very happy when he was able to fix my plumbing problem ...and it was the weekend!! Great service and explained everything he was doing and why; Kudos and thank you Francisco for a job well done
Philostrate Cat
7 years ago
I have used Rotor Rooter in the past - usually because I have tree roots in the line. They have helped clear those out and give me great advice. They are courteous and I have no problems getting in the day of the problem. AND the service person is always courteous no matter who they are.Thanks for telling me about the review special! T. Gibson
Jesse McCullough
8 months ago
my plumber who came out I think his name was Holland was amazing. super knowledgeable and friendly. way cheaper than the last company I had out. he took his time and explain everything to me.
Holland was excellent. Very knowledgeable and a pleasure to work with. Call without reservation!
Marsha Jorgensen
a year ago
The servicemen were considerate and professional. They worked quickly and neatly, respecting our pets and children. They were informative about our new water heater and friendly at all times. We received same day service too.
Thomasβ expertise in plumbing eased the anxiety my household had about the issues going on with my main line. He was alert, tentative and all around the best person you could want to fix your plumbing. I donβt know anything about plumbing, but Thomasβ expertise and amazing customer service made all my worries come to a halt. Heβs trustworthy, kind, and more importantly, he cares about his customers and his work.
Terry Buschelman
6 years ago
Jeff M was extremely professional in analyzing our situation and then recommending options as to what course we may take in handling our sewer line problems. The crew he had set up for us was exceptionally knowledgeable, knew exactly what needed to be done and helped us get a mess that we had when our sewer backed up cleaned up. Shawn and Tim were extremely kind and thoughtful in helping us sort through our personal belongings that were damaged with a back-flow of sewage in our basement. When Phil went about the work to dig up our basement floor in order to get to the damage sewer pipe and then replace it he took the time to tell and show us what he had done. He then filled the hole up and cemented the basement floor so well you could hardly tell any work had been done, what a great job! Jeff M came and checked the work being done and kept reassuring us that we were his number one priority in getting us back to living our lives. This group of your people that have been working on our behalf should receive in there records file accommodations for a job well done. The have represented your company with distinction! ~ Terry & Vickie Buschelman
Larry Cherry
9 months ago
Bob was extremely efficient and helpful but he was to put in an order for someone to call me about installation of garbage disposal?
Alicia Hanson
8 months ago
Service person was very professional. I did feel the cost of service to be extreme. Clogged kitchen drain with no visible blockage - the flush resulted with no real hesitation, cost of $355. I will use a different service in future. Roto Rooter is very expensive for the 35 minutes of work.
Virginia Bean
9 months ago
Roto Rooter responded quickly with professionalism. They provided clear and concise explanations as to why I had sewer backup, drainage issues, and overflow of drain system. I was able to make one phone call and Roto Rooter took care of everyone involved.Thank you all (Tim, Ray, Thomas, Terrell, and Mark). I am so grateful and appreciative of your high customer service values.
William. Nicholson
5 months ago
Henry did well. Originally I didnβt agree with the quote thanked Henry for his time and he was cool about it and left. Then he came back with another offer and we agree, Iβm glad we did he worked hard and didnβt leave until it was completed. Thanks job well done!
Chris Dittus
6 months ago
Professional, friendly service. Showed up quickly and got the job done right! I would use them again.
Camille Lease
11 months ago
Paul was greatβ we had a leak under our kitchen sink, and I was able to schedule an appointment , meet with him, and resolve the issue in the same day. He was clearly knowledgeable about the work and passionate about making sure itβs done right. Truly impressed!
Nikki Gnofam
3 months ago
Holland did an amazing job he was very professional, polite and on time. He took his time to make sure it got fixed correctly and took the time to answer questions that I may have. I would highly recommend this company and Mr. Holland for your next repair.
JaNean Mattes
7 years ago
The job was finished quickly and professionally. The technician, Phil, did an excellent job. I originally called to have my shower repaired and a new faucet installed in the kitchen. While cleaning out the kitchen cupboard, I noticed that my p-trap was in bad condition and leaking. He was totally fine with fixing that instead of installing the new faucet. I was very happy that he estimated the job higher than it actually cost, it was a nice surprise to pay less! I would definitely use Roto-Rooter again in the future.
I had sewage coming up from a shower, he came in tried charging 575 , i got him done to 330, said the job was don and he fixed the line . Shower is still backed up with sewage but hey my toilet flush i guess that more important to him , zero stars if I could
David Phillips
a year ago
Called on Saturday evening and the plumber showed up first thing Sunday morning ready to work. Job was done quickly and effectively, and very clean. Would recommend.
We had a frozen water pipe preventing hot water from reaching our kitchen. For 24 hours I used hot air fans to try to thaw the pipes but to no avail. Roto-Rooter sent Bill to address the problem. Bill was out to my house within 40 minutes, assessed the problem, explained the problem, fixed the problem, and advised on a permanent solution for the future. He was quick, efficient, professional, personable, and helped keep the cost down. I would highly recommend Roto-Rooter and Bill.
Andrew Boldt
6 months ago
Also brought in extra personnel to check my main line drain and a water mitigation expert to check and make sure we did or did not have water damage in our basement.
Ebony Beaugard
5 months ago
Very professional and efficient! The gentleman were very nice and respectful got my problems solved quickly! Thank you!
Katie Paulson
3 years ago
Our service technician #2135 was very knowledgeable and thorough in fixing our kitchen drain. Weβve had recurring problems and he was able to identify the root problem. We would highly recommend them and will be using them for future needs.
Quintin Van Ackeren
8 months ago
This has been the worst company I have ever went with. They came in and tore things up that didnβt need to be and didnβt do things they were suppose to. I reached out several times to reps with no response to get their materials out of my house. These guys are after their own money and not customer service.
Robert Stolinski
3 years ago
The guy that came out was very and I mean very polite. Very informative. Took every precaution possible to respect my house and the area he was working in. His name was Craig and must be one of your better workers. I hope he getting paid well cause he seems like a valuable employee.
Craig Hipsher
4 months ago
Easy to make appointment online. Showed up on time, no muss no fuss. Camara was used at end to verify and ID future bad spots. Will use again!
Holland was great very fast very thorough very professional very respectful. I will use Roto Rooter again.
Mary Townsend
7 years ago
Roto-Rooter scheduled our appointment quickly, reported back by email when it would be and kept us in touch of any delays. Technician (Leon#2551) came out on time, performed the job throughly, all-the-while explaining what the problem was. The estimate was given in the beginning and even though it took several hours; we were not charged more (as we may have expected). A second technician (Scott#2283) was sent to camera the pipe. He made sure to involve us in the session, showing us the finds and afterwards throughly explained what more work was needed to improved the workings. All persons we were in contact with were friendly and performed their jobs very well. We will call again if we ever have any problems. Thanks.
James H. (Redleg)
3 years ago
Had a clogged drain at my parents house. Called Roto-Rooter, expecting an appointment for 24-48 hours .... the team arrived within 45 minutes! Polite, efficient, and professional, they quickly diagnosed the problem, fixed it in short order, and returned everything to normal. Excellent service!
Jack Cudaback
8 months ago
Jeremy was a true professional! Quick and efficient. Roto Rooter is lucky to have him! The camera technician was awesome as well! Highly recommend this team!
Seth was great! On time and very courteous. He knew he knew how to get the job done and did it quickly and professionally. 5 stars! Great work!
James Jerabek
11 months ago
The two service providers were over a hour late and the cost of service was extremely high over $300.00 with a discount. At the end of repair they tried to up sale me for another service. I will not business with this company in the future.
Anahi Hurtado
5 years ago
Jeff, and the rest of the crew were amazing. They go above and beyond to make sure the job is done, and done well. Everyone was in good spirits even when I felt overwhelmed by what was happening. Great firt impression with the company... you have my business and my recommendation for sure.
Doug Teachman
10 months ago
Nate was very helpful, found the problem fast and got it all taken care of. I recommend this company and will be using them in the future.
Ray & Thomas are amazing at what they do! Very professional & get the job done right. They were on time & worked in a timely fashion. I would high recommend them to any of your plumbing needs! Thank you guys for your help!
Grace Penrod
6 months ago
Roto Rooter is the way to go, you can trust they will give you honest advice and information, the gentleman who came out, Matthew, was amazing
Melanie Nichilo
4 years ago
Great experience with Roto Rooter. I was very impressed with the communication. I received multiple calls to give me updates on when to expect the service man to arrive. The people I spoke with were nice and professional. The service man Bob was wonderful. He smiled the whole time, was kind, fast, and knowledgeable. Thank you!
Prompt response. We had a very short notice situation and were given a very acceptable time frame for the arrival. And then they asked soon after that if even earlier would now work! Fast friendly technician Brad quickly assessed the situation, explained what needed to be done and gave us the up front estimate which was a little less than we expected. In a short period of time he was done and on the way.
Brad from Roto-Rooter fixed a leaky kitchen sink and cleared the line out for me. He worked quickly and efficiently and completely fixed my problem. We have used Roto-Rooter multiple times and have always been pleased with their performance and service.
Kowboy Vaughan
6 years ago
Pat and Shawn showed up both very friendly and knowledgeable. They listened to our problem and fixed it. They kept area clean as they worked and then wiped off everything before they left, even the floor! I would definitely call again if needed and would ask for the same guys. They were great!
Absolutely ridiculous pricing. $15 in parts $400 in labor!? For less than one hour. The receptionist should have told me that in the first place
Matt Petersen
3 months ago
Henry did a great job. He would not guit until he got it done right.
Khalid McPherson
a year ago
I detected a leak in my basement above my water heater. Joe arrived on schedule to assess the leak, and get the right man for the job. He used his moisture sensor, and detected a lot of moisture under my bathroom floor. After a 24 hour delay, The first technician Seth diagnosed the leak as the toilets. We called Joe back out to get an estimate for the water cleanup. When the Water Mitigation team arrived, I showed them where I saw the leak, and where Joe had found the moisture. They immediately questioned the toilet diagnosis, and called a supervisor, and they spent the next 25 - 30 minutes looking for the source of the leak, which they discovered behind the shower in my Master Bathroom. They left me with a Hepa Filter in the master to mitigate the Mold while we now had to run this through insurance. Since this was now an Insurance Issue, Joe came back out, called my insurance with me to file the claim, and is taking care of everything now. He called his best guy out to fix the real leak. Bill was incredible! Found the source, replaced everything in that shower that needed replaced, and we are now waiting on insurance to get back to us about how much they will cover before we can get Joe's mitigation team back in to clean, dry, and disinfect. Waiting on all this has been stressful, but I cannot be thankful enough to Joe, Bill, and the Water Mitigation team that showed up. They've really gone above and beyond that first technician that showed up, and I'd be lost without them!
Needed main line cleared. Guy came in and quoted me $350 to snake the drain. He spent about 45 minutes using his machine(which didnβt seem very long). He Said there were still some roots that were tough but the line was draining. Had a specialist swing by with a camera and he said the roots were a problem, and that I would most likely need to have them come back and use the hydro jet for an additional 525 bucks. Iβm pretty annoyed that I wasnβt offered to choose which option I wanted to go with up front and I feel like I was mislead and taken advantage of. If my drain backs up anytime soon I fully expect someone to come out and take care of snaking the drain properly because I already paid for this service before the gentleman even mentioned there may be more concerns. Felt disingenuous and like they were trying to force my hand into paying them more money.
Ruth Waymire
3 months ago
Cleaned drain out, but garbage disposal, which we haven't used, is preventing sink to drain.
Taylor Rodgers
6 years ago
I put in an online service request at 1 AM on a Sunday morning and the plumber was at my door by 11:45 AM. It was for a clogged main from my kitchen to my main sewage stack. He was finished within 30 minutes.My only issue was the price. Yes, the service comes with a 6 month warranty, but with a $40 discount, the service was still $200. A little steep, but the work was great.
Jean Dlaney (Jean)
5 months ago
Mr . HOLLAND came to the rescue to fixed our clogged sink and he's on time. He fixed our clogged sink in less than 10 minutes and I was happy about it. Highly recommended ROOTER YOUR THE BEST.
Robert was very experienced with our issue and was able to resolve in a matter of minutes. This is a problem a previous plumbing company was unable to resolve after billing for a full hour of effort.
Stacey huston
3 months ago
No problems on time and they knew what they were doing.
Did very good job in little time. Had to loan him a flashlight as it was at night and he didnβt have his own light other than his cell phone light
They were prompt very professional seemed like very intelligent young men got the job done in a timely fashion. Very polite felt very comfortable with them in our house and would highly recommend themPrice seemed reasonable would definitely use there services againAsk for C.J.
I liked the way Harrison wore his mask at all times, even while working on drain. He wore shoe coverings when came in basement, which was great because of new carpeting. Harrison was very thorough and very professional. I will definitely call Roto Rooter again! Love their prompt response even though ours wasnβt an emergency. Thank you, Harrison!
Our drains & toilets were not draining. We had our septic tank pumped but they thought there was a blockage between the main pipe and the septic tank. They recommended Roto-Rooter. I called and a technician was out within an hour (on a Sunday) - Austin. He was great. He found the blockage and cleared it. It took him less than an hour. We would highly recommend Roto-Rooter for your plumbing issues.
Sara Twyford
11 months ago
Toby the technician was very thorough and even called a water damage inspector out to make sure all was ok. Without asking he applied a coupon to my total. Second time I have used Roto Rooter and theyβll be my go to if thereβs a third.
Renee Hansen
9 months ago
Ray and Thomas were prompt and courteous. They quickly found the problem and solved it. Their estimate was spot on and my sink works wonderfully.
My tech was awesome. Very pleasant and professional. Will definitely use services again. I forgot to add that Jeremy was my tech...
Jeremy and Terry were easy to work with, explained everything to me - I needed a few times- and took care of my issue! Very thorough and timely.
Thomas was friendly, knowledgeable and we would have him be our plumber again. Excellent service.
Called late Saturday afternoon and had a technician at the house in 30 minutes. The service was pricy but there was no up charge for the weekend call. Technician was at the house two hours until the drain was flowing smoothly. Care was taken to protect the home.
Donna Dishong
6 years ago
βCalled Roto-Rooter for my elder parents. the pipe under the kitchen sink had a whole and needed to be replaced. Chris Harrison tech# 1643..noticed more issues and brought to my attention, preventing further problems. Chris was very professional and understanding of my fathers constant questions. He did an excellent job and left the area clean before leaving. Chris had the pipes/products needed which saved time and cost. I have used this company before and have always been very satisfied. every employee from the initial call to the completion of the job have been great and customer-focused. thanks again Chris...βο
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Lexa Sherrill
8 months ago
Our technician did a marvelous job! He was incredibly professional, informative, understanding of our situation.
Kimberly Bryson
2 years ago
Colton came out to jet our drain today. He did an amazing job. He was so friendly and kind. He was so confident I felt so much better. Jim came back again today to check on us after our fiasco yesterday.Joe came to our rescue yesterday, on Fathier's day no less! He was so pleasant and informed. He didn't like how things felt and thankfully he called in Jim. Thank goodness he did. Jim was so easy to talk to and talked us through this nightmare. He answered every question and his honest and candid responses put my husband and I at ease. Working with Tim is like working with a friend.We also have the pleasure to work with Tim. When Tim found how far the moisture reached through our home I was devastated, but only for a moment because he helped me through every step of the process so far. He has kept me so informed this almost feels easy.Sean and Jeremy are doing the dry out and demo but they have done so much more. Sean has helped me through several hiccups that I know don't belong to him but he has helped me out without even having me ask. Jeremy's very friendly he is professional and has also went out of his way to help me with things. I love to see them every day of this process!I am so lucky that rotor rooter has such trustworthy, authentic employees. They all helped me, fixed the problem, and are helping through the rest of the process as if they were my friends or family. 5 stars highly recommend. I will tell all my friends about these guys and rotor rooter. Thank you, thank you, thank youHey don't forget Sean and Jeremy! They are awesome!
Jesse Windham
3 weeks ago
Rescheduled 3 times and never showed up for any appointments. You would think they would take a leak in my ceiling more seriously. The dispatchers continuously scheduled appointments then told me nobody was available when the appointment came. Over the phone they sounded like they could care less. Terrible service
Hillary Chaney
a year ago
Craig was knowledgeable and professional. He explained things in detail. The first visit was misdiagnosed and didnβt repair the problem, so he came back on the same day and figured out what was going on.
Cameron came over quickly today and was incredibly professional. He diagnosed are issues and solved them quickly. He also walked us through the work he did and cleaned up after himself as well.After the last company we used just two days ago I will forever be a customer of Roto Rooter and request Cameron to work on our plumbing again. It was nice to have honest work done at an honest price without being taken advantage of. Thank you for the excellent work!
We had Roto-rooter come out and check out our sump pump...the project turned out to be more than expected so the technician helped us set up a more convenient time to complete the project. He promptly returned when scheduled and completed everything quickly and efficiently. This is not the first and probably not the last thing we will have them do for us.
Meredith Hoier
6 months ago
The workers were amazing, this review is for the customer service of the customer contact people. They found a large hole in the pipe and fixed it but the contact person, Terry, was very rude and not accommodating at all. When i asked what time the crew was coming back to finish the job, he lied to me and said they would not be back for 3 days, the crew returned to my house same day, telling me that they were never contacted about my concerns. Terry also asked me why I needed the hole in my front yard filled in today. What do you mean, why? They left a huge hole right next to my front door and the fencing was damaged.They also never came back to finish cleaning the sewer pipe all the way to the street.I will not use them again in the future. The financing is 27% interest and they refused to finance the whole job. This was a stressful situation made worse by the customer service.
Tommy Caniglia
3 weeks ago
We had Jeremy as our technician and he was really good. Very professional.
Amanda Jackson
3 months ago
Holland was timely, friendly, knowledgeable, and professional! He came in and immediately laid out the information for us, got to work, and even chatted with us while he was working. He offered solutions for us to help prevent any reoccurrences. I would definitely recommend him to anyone.
Dianne McClay
4 years ago
We needed emergency services today. Tom was our plumber. He did a great job! Not only with the plumbing , but also making sure we understood what he was doing and why. We were especially impressed when he asked how we would be using the space after our remodel. Thank you Tom!
Wonderful work and our technician was very kind and helped us to understand why were had the issue we were seeing. We booked our appointment online the night before and were very impressed with the service we received.
Scheduled an appointment for an active waterleak fix and a water clean up. They could not see us until 3 hours later. In the meantime we figured out where problem leak was and stopped it. We then called Roto Rooter to cancel the active leak appointment because we had identified and fixed the leak and was told specifically the clean up appointment still stood. Nobody ever showed up to clean up.
Gediminas Murauskas
10 months ago
Ray and Rai did an excellent job fixing two problems: toilet repair and laundry drainage cleaning via cabling. They did their work quickly and professionally, courteously answering questions. We got good value for our money.
The repairman did an excellent job clearing my clogged sink. The only issue was that the service did not take place until an hour and a half after the scheduled time. Nevertheless, I'm very pleased.
Courtney Gwynn
5 months ago
Had to call in a 3AM clogged toilet. They had someone out the same day and wasted no time in getting it working again!
Craig was excellent and did a great job explaining what needed to be done and the price for the work before he started.
William Miller
4 years ago
Wow. That sums it up.Water was coming up from floor drain, from a cloge in the mainline.Called Roto-Rooter. 30 mins later, I was lucky enough to have O'Shay show up. O'Shay was a great professional! Cleared the drain and cleaned everything up. Very, very impressed with the service. And at the end of the job, Roto-Rooter sent out their sewer specialist Bart who ran a camera down my line and gave me great information on how to resolve the issue that caused the cloge. Because of the service from O'Shay & Bart I will only call Roto-Rooter moving forward. Also, the $$$ was much less that other companies I've used in the past. No hinded fee at the last min.
Stacie Ethington
7 years ago
Really appreciate the customer service. Our plumber, Shawn, was really great about offering us the best deal possible and making sure the work got done in a timely fashion. We had our fridge hooked up to a water line and had a sink drain unclogged. I thought the price for the drain was a little steep, otherwise, the price was reasonable. Everyone we spoke to was great!
Kelsie Johnson
a year ago
Thomas Myers was incredibly friendly and professional, he did a fantastic job at explaining the whole process to me.
I had a stopped up drain and called for help at 8PM on a Friday night. The service technician (Adrian #1243) arrived within minutes and had the problem cleared within a half hour. He gave me a great rate for this after hours service.
I initially called to inquire about a quote. Not only did I receive a fair and affordable quote, but I also received information educating me and my family on how to cure contaminated area. I assure you that it is not as simple as you would think. The guys came out and were very down to earth as they described everything step by step in simple terms. I also felt at ease due to the fact that they ran everything by me prior to doing any work. At the end of the job, I paid the lower end of my quoted amount. My home was left clean and in tact, and I was provided contact information in the case of having any futuristic worries. Top shelf service. 10/10. Hopefully I never have to call plumbers again but if I had to, Roto-Rooter is the way to go!
They were the ONLY plumbers who would answer their phones. They were the ONLY plumbers who would call me back. They were Same Day Prompt. So...Is $2266.00 a reasonable price for a standard 40 gallon hot water heater??? You'll have to decide....
The plumber was very knowledgeable and took the time to explain what was happening with my drain and how he was going to resolve the issue. I also like that the company guarantees their work.
My kitchen sink was clogged and so I called Roto-Rooter at 10:00 A.M. and by just after noon it was fixed. Very efficient and friendly customer service both with the gal on the phone and with the technician that came to my house. This is my second experience needing Roto-Rooterβs services so I had no doubt I would be satisfied!
The Roto-Rooter technician did an excellent job unclogging and cleaning the drains in our home. He was courteous and very conscientious about cleaning up after the job was complete. He even gave us a number of helpful hints to avoid clogs in the future. I'm very happy with their services and would recommend Roto-Rooter to anyone.
robert vargas
a month ago
Quick response, explained everything what was wrong fixed in timely matter
Holland was on point. He was polite, friendly and knowledgeable. I would refer him to anyone who needs this type of service.
So very happy to have a business like roto rooter. The service we have received in the past has been great. I live in Plattsmouth, NE. And when we have called the local plumber he would tell us his machine is broken and asks us to call another person that he recommends. And they don't answer or you get a recording. I am through with local and will go with roto rooter from first call.
Anita Stevens
7 years ago
Chris was professional and understanding about my situation. He suggested a new disposal since my disposal had stopped working ago and was rusted. He replaced the disposal with no issues. Came back and installed a new kitchen faucet as well. He stayed to make sure there was no leaks with the new install.
Never use this company. We were told we needed an entire new sewer line due to damage. They quoted us almost $30,000 to have this done. We called in a second opinion and other company said that type of work is $10,000 max, but we had zero damage to our line. They just didnβt clean it out properly. We refused to pay Roto Rooter for their services. I would give them zero stars if allowed.
Belen Vargas
4 months ago
Thomas was amazing !! Super nice guy, professional and got the job done ! 10/10 Thank you Thomas !
Holland was amazing very informative. Polite and explained everything from start to finish I would definitely recommend him as a plumber to anyone I know!!!! Thank you Holland for the amazing customer service.
Very nice and friendly! We felt he was very honest about what needed to be done. We highly recommend Rotio-Rooter. Fixed several pipes and shut off valves.
Jennifer Wrobleski
a year ago
I needed quick service before closing on a house, and the technicians were able to come the next day. They did a thorough repair job and cleaned everything up so nicely!
Terrible business, shysters, say work is warranted but called a week later and they won't fix sewer clog up because I wouldn't pay over $3000 to de-scale my lines. I have more issues now than before they came. Don't use.
Sean Mitchell
2 years ago
The service performed was good. I paid my bill in full the same day and even have bank records. A few days later they called requesting payment. The caller requested bank statements and I texted him the statement proving payment. Then he proceeded to talk about a 7k bill. My bill was 800$ for plumbing work under the sink. I called and explained my bill was paid in full and they have my account mixed up with someone else. They eventually figured it out and said they confused mine with another account. Service was awesome but make sure as a customer you keep record of payment just in case any confusion happens after the bill is paid. You don't want to be responsible for a bill you didn't agree to, especially a 7k one.
David Weidauer
a year ago
Came within an hour of calling. Left my house clean after opening my kitchen sink drain. I would recommend rooter rooter for their workers and the 6 month guarantee of their work.
Marcia Hammond
6 years ago
Downstairs toilet & bathtub we're backing up. Called & had same day service in a couple of hours. Plumber Phil came with no cost estimate followed by service techs Pat & Paul who were courteous & professional-got the job done quick! Highly recommend them!
Kristin Dobernecker
5 years ago
I called on a Sunday and Bob was here within the hour, he was quick and super nice! I love the prompt service, and no weekend/hourly fees associated. They give you the price upfront so thereβs no question.
Diane Henninger
7 months ago
Thomas Davis was very kind, professional and did a great job. He came right away.
Plumber did a great job! In and out in less than 40 minutes. Only 3 stars because he didnβt arrive till 1230ish . Way outside our window of 8-10. I know itβs not a guaranteed time frame but couldnβt dispatch text or call and say tech running behind?? Instead I need to call twice to ask if we should continue to wait. Dispatcher says 5min to one hour tech will get ahold of you, hog wash!! Just tell it like it is, you have no idea when heβll be over because job is taking longer then you guys thought it would, donβt lie. Just keep the customer updated , you dispatch jobs/people send a quick text to your paying customers saying your behind , emergency came up whatever. Heck just communicate!!!!!!! No reason in this day and age your paying customer needs to call several times to find out if we will get service on the day I scheduled it. Again though tech was super good!!And price was right! Next time Iβll take whole day off not half the day.
We had a drain that was backing up, Mark from RR came out and did a great job! He didn't try to sell us anything other than the service we needed, which was a simple drain cleanout (old cast iron pipes that need TLC). Great guy and will use RR again!
Devon Christensen
a month ago
Had a kitchen sink in a house we just moved into back up on a Sunday morning, causing problems with the sink, garbage disposal, and dish washer. Roto-Rooter was here within an hour of me calling, and had the problem completely corrected in under an hour.
Lindsay Patterson
5 months ago
Plumber Paul Keener did a repair under my sink. He did a really good job, wore shoe protectors inside my house, and vacuumed/cleaned up the mess after he was finished which was very nice (:
Paul our plumber was on time and very friendly and helpful! He was willing to answer unrelated questions about other plumbing issues. I could tell he really wanted to play with our dog but controlled himself.
Charles Potter
3 years ago
Issy had some issues installing the garbage disposal but he didn't give up and worked out the issue. He also had some issues with the snake to clean the drain. Again he was able to resolve the issue and got it cleaned. Issy was very professional and didn't complain at all the issues.
Fredette Holloway
6 years ago
Timothy P. was my tech, and he was awesome!! He diagnosed the problem quickly and answered all my questions professionally. Although I had several questions regarding price, he was patient and explained everything thoroughly. Tim fixed my problem timely and I appreciate his superior customer service!
Audra Chiarello
6 months ago
I give the drain tech, Mike 5 stars πππππ. He was professional, friendly, prompt, knowledgeable and did quality work. I only gave 4 stars bc the price was high.
The technician Danny (4383) that came out was prompt on the time they said he would. He was very helpful and explained everything he was doing and what it meant. He told me what I could do to stop the problem in the future and let me know what to use. Roto-Rooter has always been my go to for any drain issues and they always take care of it!
Crystal Milani
5 years ago
The technician that came by my house last week (Derek) was very friendly and very helpful according to my husband. It sounded like he fixed a few other things for us which is great! Derek gets a 5-star rating. The reason for the 3-star rating is because I was dissatisfied with the scheduling of the technicians. Originally, I was told that they would send out a technician between 11-3pm on the day I called (Wednesday, December 27). I then received 2 more calls giving me later times of when a technician would be there until I got one more call stating they wouldn't be able to send someone until the next day. Fortunately, my husband was home since I took the day off from work to get my kitchen plumbing fixed. The next day I received a call stating they haven't forgot about me and will call when they send out a technician. I received no phone call, and two hours later my husband texted me saying a technician stopped by. This is my first time using Roto-Rooter, and even though our technician was excellent, the scheduling of the technicians needs some work.
Sarah Carlson
6 months ago
In a pinch, at the last minute, they came out and were able to resolve our issue! Very professional and great service!
Jared was great. He arrived on time, positive attitude, explained everything so I could understand, and cleaned the work area when he was done. Fantastic service, wod recommend to others, and use again!
Scott Benedict
5 years ago
We awoke this morning to a sewage backup in our basement. I called RotoRooter and they had Bob out within an hour. Super friendly guy, super nice, and very helpful. Finished his work quickly and I couldn't be more pleased.
Kyle Maxwell (Sweeps)
2 years ago
I called to have my drain unclogged. I got a whole lot more than that.The first guy brought the typical wire snake for the drain. When that didn't cut it after 150 feet, he called his sewer guy.That sewer guy, let's call him Dan, moved some things around because I have a kid, and we had no flow to get the jet crew to my house as quickly as they could get there. The jet crew did their thing, and we were still in a bad spot.Come to find out, our entire pipe, from the house to the sewer, was hosed. Dan didn't blow smoke; he told me straight. I appreciate that. I ended up with a huge bill I was not prepared for. Still, because communication flowed freely the entire time, it was an easier pill to swallow.All this while we are in the middle of a pandemic. The guys masked up, all of them, and I felt like they really cared about me and my family's safety.Thanks, guys. I am so glad I went with Roto-Rooter.
Jeremy was kind and respectful. I was able to get a technician the day before Thanksgiving (same day). He cleared the drain/pipe right away and ensured me there was a 6 month guarantee. He was fast and knowledgeable.
Mathew S Wright
4 months ago
Micheal and Henry were quick and thorough. Even with speed bumps, they adjusted and fixed the problem. Cleaned up after themselves and even provided their water specialist to evaluate the area due to the floor drain backup and no extra charge.
Ashley Slattery
a year ago
We were very pleased with the rapid response, professional attitude, and thorough service Lucas and Rafael provided. I also appreciated the detailed explanation we received regarding the service we were provided by both Rafael and Lucas. Lucas and Rafael built our trust in the company and we will be recommending the service to our friends.
Jared London
3 months ago
Got the toilet unclogged just as quick as youβd expect. In and out in 20 minutes.
Bronson Sweet
2 months ago
Memorial day pipe clog solved in under an hour. Holland was excellent to work with.
Jared Cornell
7 months ago
They did a great job. Took them a while longer than typical and I think it was their last job of the day but they kept at it and kept checking they were getting it cleaned out
Thomas did a phenomenal job. We already had someone out who failed to fix our backup in our kitchen pipe. He was hard at it for a few hours and thoroughly explained everything he was doing. Most importantly, he cleaned up after himself and took pride in it long the way. I really appreciated the job that Thomas did for us.
donald peterson
2 months ago
Joseph #4423 was very pleasant and did a fine job. He answered any questions I had very professional.
Matt came to unclog a drain from my washer.
He fixed the problem with the washer but also cleaned out pipes that were nearly clogged. He was very professional, friendly, respectful and most of all very kind. He represents your company very well & I would have him back.
Dean Anderson
4 months ago
Very professional and polite and informative. Derrick told me everything he was doing and what the results were and why he was doing it and Mark did the same when he came in to talk to us about the descaling of the black cast-iron pipe. Both Derrick and Mark took their time explaining to me what they were seeing on their cameras, which was very informative and definitely helped me make a decision about what to do with the drain. I would definitely recommend them and use them again.
Phyllis Uchtman
7 years ago
I really appreciate the quick and thorough service Jeff gave me regarding my plugged drain line. He gave me all the options with no pressure to choose more service than I thought necessary. Now I can go into the holidays confident that I will be able to enjoy time with family and friends without worrying about plumbing issues. Call Roto Rooter whenever you have drain or plumbing problems.
Holland was super professional and very transparent ! Would recommend him to anyone and everyone ! 5+ stars!
Excellent service!I had a same day(non emergency)limited time window for my business service request.(Slow draining tubs at a dog grooming salon)I didn't want to have to close for the work to be done.They showed up promptly in the time frame requested,were very personable,and explained what was going on.Also gave me tips on prevention.Thank you Wes and Vic!
Darlene Golden
3 years ago
Kevin, Chase, Jose, and Richard were on the crew that worked hard to install a new drain pipe from my house to the street after an ugly Super Bowl back-up. They were respectful, knowledgeable, polite, efficient, hard working young men. They were punctual and produced quality work. They cleaned up the work area better than I would have done. Excellent customer service.
We tried to set up the job to be done several times, was told people would show up, then didn't. We were told after the job that the guy who did the work would come back for final payment. Two weeks past, and he called on the phone and rudely asking us for payment, as if we were the problem. Then I was told to call the office to give payment to Kelly. When I called Kelly, got her answering machine at 3:30 pm and when tried to leave message the mailbox was full so I could not leave a message. Not a good experience, I hope the work will last.
zachari koelmel
a week ago
When I talk to them on the phone they were extremely helpful. They got me scheduled in same day. And was even able to move my appointment forward. Their techs were very professional and diligent in their work.
Bob Goodrich
3 months ago
Austin did a good job and was conscientious about his work.
Anastasia Jackson
4 months ago
Henry was very fast, polite, and friendly. I was happy with his service!
The team was phenomenal! Our house flooded due to a bellied pipe in the main line. Jodi came in and told us what all steps needed to be taken and that they would manage it all. They were quick to help get it all approved by insurance and the team was here daily working and keeping in touch with us. The service here is nearly full turn-key (restoration will be done by different company).They fixed the pipe in the front yard, cleaned the black water from the home with microbial too, hired a 3rd party company (United) to move all our items to storage until the renovation was completed, removed the damaged materials (worked from 8:30am-9pm until it was completed in one day), and came over daily to check on the drying and moisture readings. Weβve been blown away by RotoRooterβs service and felt so much at ease knowing they took care of us. We would have been lost without them considering we had no idea what to do. We also really appreciated how much Josh and his team worked hard removing all the materials in one day. I work from home so this was great by having one less day of demolition in the background. Really team, great work here. βThank youβ alone does not express our gratitude for all youβve done!
Jared was very respectful and professional. I will refer everyone to Roto Rooter with this kind of professional service!
Thomas Bansen
8 months ago
Our technician was prompt, polite and got the job done in record time. Excellent service. I would highly recommend
chad chadwick
4 years ago
Awesome experience! Called at 11:30, was able to get a service man out by 12:45 and resolution by 1:45. Such a professional, knowledgeable and very nice individual. If I ever have any issues in the future I know who I will be going through...Roto Rooter!
Esperenza Schneweis
4 months ago
Very good service excellent service technician was friendly and answered all questions
Great drain cleaning service! Jeremy did a thorough job of snaking my basement floor drain. He was very professional, informative, and got the job done in a timely manner. Thanks Jeremy for getting everything taken care of!
Holland the plumber was very pleasant and honest. He was able to fix the issue I was having with my plumbing
Jess Lightner
4 years ago
We had Roto-Rooter out a couple of times last month for the same issue, and both technicians were wonderful. With our first visit, Adrian cleaned out a drain that was causing an odor in our laundry room, and recommended a product called PipeShield to help with the odor as well. He was very polite and professional, and didn't push when we decided not to go with the PipeShield. A few days later, the odor was still there so we had another tech out, Kevin. Kevin performed a troubleshooting routine and consulted with a colleague, and came to the same recommendation Adrian had for us: PipeShield. We went ahead with it this time, and it worked great for both the laundry room and our kitchen sink. The bottle we purchased is good for 64 treatments, so we continue to use it anytime the odors return. We're happy with the product and very happy with the service from both Adrian and Kevin. Thank you!
Sarah Enriquez (the_arbiter)
8 months ago
Jeremy was friendly, professional, and efficient. He did honest work and unclogged my stubborn sink quickly. Thanks a bunch! I'll call Roto-Rooter again next time I have a plumbing problem.
A little pricey, but I am very happy with the service and the clean drain!
My service tech, Derek was very professional and very helpful. We had an emergency and he was there within 45 minutes to take care of us. He gets five stars in my opinion. The call service was also helpful. My reason for 4 stars is due to the fact the the restoration sales man was not needed and he was trying to sell us into $10,000 worth of restoration work that was not needed at all. I was more than disappointed in that regard. Everything else was great, especially Derek.
Marcus Eriksen
3 months ago
It was very good, nice guy helped very quickly with everything
Adam Petersen
7 months ago
This one the best service I ever had! The technician was super knowledgeable and very personable and professional! Would definitely use again. The dispatcher on the other hand was a total nightmare!
Alan Williams
10 months ago
I had a clogged kitchen drain that progressed to the bathroom. The snake didnβt want to make the correct turn in the pipe. Mike and Nic diagnosed the problem and stuck with it until they were able to clear the clog. Both men were polite, courteous, and professional. They kept me informed as to what they were doing and cleaned everything up when they were done. Great job! I highly recommend them if you have any plumbing issues!
Christopher Kuhlers
9 months ago
I called on a Sunday night (8pm~) after noticing a broken valve underneath my sink that had a slow drip. They scheduled me for a morning to 1pm window on the next day (Monday). The service rep wasn't able to make it until noon on Tuesday, but the dispatch called me twice on Monday to update me and let me know what's going on with them not being able to make it that day.Pricing was transparent ($319/hr at time of writing before the $75 can discount), and it was fixed within the hour. Brad, my service rep, was super knowledgeable and definitely had my best interest in mind.
connie helzer
2 weeks ago
Holland was wonderful!! Explained everything he did and why!! Very knowledgeable and patient. Iβd hire him again for sure! ππΌ
Courtney Gunn
5 months ago
Great job on uncloggin the drain he went the extra mile to get the job done!
Nathan arrived within an hour of us calling, and was very professional and helpful. We had water coming up through a drain and he quickly figured out the source of the problem and fixed it. It was on the pricey side but we needed the repair done ASAP to avoid water damage to basement, and it was worth it since they came out immediately on a Friday night. We are very appreciative and though we hope it wonβt happen again, we would use them again in an emergency like this!
Paul was on-time, very professional, and was able to replace my water heater in less time and cheaper by about $135 than I was quoted for. Would definitely recommend roto rooter.
Teresa Jacobs
4 months ago
We appreciate their timeliness, professionalism, price, and thoroughness of the cleanup. We feel some of the real oak trim was tossed needlessly though. We would use them again.
Tara Steffen
3 months ago
Worked quickly and was very kind and professional.
Michelle Lingle
a year ago
Paul was fantastic! He explained everything really well, and he was very friendly! Our Great Dane loved him! Will definitely use them again.
I had water in my basement and my drain in the floor was backing up. Jeremy with roto rooter came over in under an hour. He did a good job and was very professional. Would recomend.
Delores Brown
6 years ago
Due to inclement weather I didn't expect to receive service for my flooded basement bathroom until sometime later this week. However, when I called for assistance I felt that they were truly sincere in wanting to get help out to me. The service techs (Jeff & Aaron) gave me excellent service. Thank you Roto Rooter! :)
Great job. Worked with Toby. Very responsive. Quick turnaround. And resolved the issue in a timely manner. Would recommend.
Aleksandra Wight
6 years ago
Great service! From start to end great customer service! We called due to water in our basement. Even after we were told there would be a 4 hr window, there was no need to sit and wait for a technician. They called during the process and gave us heads up when the technician would arrive. Scheduling was never easier and he arrived at our convenience. The technician took a look at the problem and assured us it would be taken care of in minutes! And he did! Very knowledgeable, professional and honest! Will highly recommend Roto Rooter. Thank you!
Kris Ueberrhein
3 years ago
Our call was answered promptly and a plumber was at our home within an hour. Everyone was so helpful and personable. Robert did an awesome job and Joe is helping with insurance. I would recommend them to everyone!
Douglas Harry
5 months ago
Paul did a great job and was upfront about what needed to be done and his quality of work was great and also cleaned up everything when done
Mindy McCollough
6 years ago
When Shawn from Roto-Rooter showed up, he got right to it and took care of our blocked floor drain. He was very friendly and knowledgeable and got the problem taken care of. My only complaint would be that we had to wait two days before anyone could come out and that it was scheduled between 8 and noon and he finally got here around 1:30. Their dispatch did call and let us know that the tech was running late though and kept us informed on estimated time of arrival. We would definitely recommend Roto-Rooter!
I am posting this review because I had a particularly tricky plumbing issue that ended up lasting eight days. Throughout this Roto-Rooter made good on their word and had someone out to my house working on it every day until it was fixed. Since my ground floor flooded they offered flood mitigation services. I would like to recognize Jake and his team for their hard work cleaning up my house and with how well they worked with my insurance. Thanks guys!
Celine Mulholland
a year ago
Very respectful and informative about what was going on with my issue. Made sure to get the job done quickly and efficiently. Had a great worker named Michael!
Brianna Steinhauser
9 months ago
Nathan was amazing. Extremely professional, great attitude, an all around delight to speak with. He was very knowledgeable about the questions I asked and about what he was doing. He explained what he was doing and what his plan was to fix the problem. This was my first experience with Roto Rooter and I will absolutely be calling them for any more of my plumbing needs. Fair pricing and fantastic customer service. Thanks for the great experience!
Mary and Doug Larson
7 years ago
I placed a call yesterday to line up a plumber for some simple work. I was told that a plumber would be here at 12:00 today but he did not show up until 2:30. We had Brad as our plumber and he did a very professional job and fixed the minor problems we were having. Even though there were no parts used and Brad was here for 20 minutes, 10 of which were used billing us the charge was $190 which is their rate per hour and 1 hour is minimal. Next time we will use Burton as they are good too and much more reasonable.
Sabrina Finch
3 years ago
The team replace our service line with good strong material and replaced the concrete that was torn out. However the timeliness wasnβt the great for them to start the project. From when we were told they would be at our house, we had to wait an additional 2 1/2 weeks on top of the original week. Once they arrived, they were done in 2 days for the whole sewer line replacement.
Kane Williams
11 months ago
Very great service. Called on a weekend with standing water in laundry room and they were at my place within the hour and got it all corrected. Really appreciated the professionalism and responsiveness.
Gretchen Olson
8 months ago
On a busy holiday weekend when plumbers were hard to come by, Roto-Rooter came to the rescue. Michael was professional, friendly, thorough, efficient, so considerate, resolved the stubborn toilet clog, shared about their 6 months guarantee, and got the area cleaned up beautifully. We couldnβt be more pleased & grateful.
John DiGiorgio
10 months ago
My wife and I had a plumbing emergency and Thomas came to our rescue. He was very polite, did a great job explaining everything to us, and worked very hard to solve our problem.
Dan Kelly and his fellow coworkers did an amazing job and were very responsive. He explained everything in detail and the costs up front. I found him to be very genuine, professional and friendly. Would recommend this crew and company to anyone who needs plumbing work.
The whole Roto Rooter crew did fantastic, from inspecting and finding the problem, to ensuring a quick and quality repair. The repair team, Mitch and Scott, did a fantastic job containing the affected area to ensure the rest of the house would remain clean. They quickly removed the faulty areas and replaced with a quality repair. They always had time to answer my questions and were very polite. Thank you guys!
I had a sewer back up backup on a Friday at 2PM. After calling multiple plumbing companies and being told I would have to pay extra to get them out here that day I tried Rotor Rooter. RR made it out here in 30 minutes, helped me get my insurance claim in, and then ran a camera down my main to make sure the line wasn't bad. Thankfully the pipe is fine just had a backup issue. I highly recommend RR for your plumbing needs.
Alex Emanuel
5 months ago
Made an appointment. Said they would be there the same day between 8am and 12pm. Called at noon to check on the status of the technician. Lady said they only had one technician for my job and she would call to let me know when he was on his way. Called again at 3pm and they said no one was coming. No updates. Had to call every time. Took the day off work to be at my house. And to top it off, the lady in dispatch made no apologies. Completely unprofessional. Just sat at my house all day and waited. Used a PTO day based off of what they told me. If they knew they were short technicians, they could have called and said so. I would have rescheduled and went in to work for the rest of the day.
Ray was not only super prompt and professional, he was very communicative about what the actual problem was, and fixed it incredibly fast. I would definitely recommend him again for similar services.
Initially called overnight because the website says 24/7 service, and that there's no difference in price between emergency vs routine service. Problem was that main line was backing up. When I called for service however, I was told that there was no drain technician on-call that night. So it seems 24/7 service really depends on your problem. That said, they did get me in first thing in the morning and while the problem isn't fixed just yet, the problem has been mitigated. The technician that came was personable and seemed to know what he was doing. If I hadn't had the experience I had last night, this would be a 4-5 star review.
The guys were very informative and great! Helped us through the whole process with home owners insurance as well due to a sewage overflow in our home. Professional from beginning to end.
Irene Mesterhazy
7 years ago
I contacted Roto-Rooter for service that I needed done the same day. Within approximately one half hour, Phil Ring, plumber, was at my house. He was very proficient, professional and polite. Roto-Rooter is very fortunate to have him as an employee.
Robert/ Craig did a great job would use him again. He has been to my house before and this is the second time and always does a such wonderful job and good work.
Too pricey $355 for an already exposed drain, nothing in the way. I had a snake but I just couldn't dropped it into the T drain where the clog was. It took them less than 5 minutes. The only time I'll use their service again would be in case of emergency and any other service is booked.
April Crawford
2 years ago
Jeff was awesome and saved us THOUSANDS!! He got down and dirty going under our porch trying his best to find out what the problem was before throwing the whole shower away and telling us we need a whole remodel. We are grateful for his work and care for the customer and not just a onetime big dollar sign and has customers for life!
Roto -Rooter Plumbing & Water Cleanup service did a very good job in unclogging my basement drain. They also honored there discount coupon posted on their website. Great job!
Been a disaster so far. They did get the main open after two visits. Problem is there technician forgot to put the washer drain tube back in the drain tube so flooded two rooms. They are in the process of trying to dry out the drywall. Had to pull up the carpet pad and throw it away.They also broke a piece of door molding pulling up the carpet. It's been a week so far. Haven't been able to use 3 rooms in my basement due to 7 noisey fans running 24_7. Found out all the stuff they moved to pull up the carpet is my responsibility to put back. They are definitely going to compensate me for all cost associated with this mess.They tell me they will. We will see. As of right now fans still running.
Edson Delgado
8 months ago
Jeremy great guy he show up and did the inspection after that he explain to me the next step and within an hour the job was completely and done well price wise wasnβt bad at all compare to other companies that I called
Excellent. First time utilizing their services. They arrived within an hour of me calling. I called at 7:45 am and two guys arrived at 8:30. Professional, gave me an idea of what it would take, gave me a quote and did the work in less than an hour. Explained some potential issues and discussed preventative measures. Highly recommend Roto Rooter and their team.
Troy Bennett
5 months ago
Both techs were on time and communication was top notch.They explained exactly what the problem was and handled it in no time.Both guys were well kept and very respectful. Cleaned up like they were never even here.Its nice receiving top notch customer service.Will definitely use again!Thank you
Courteous, Respectfull, Attentive. concerned about My Health and Wellbeing While Doing Their work in my Bathroom. Worked with me on the Price of the Bill. Told Me Everything that They Was going to do and Why. I Had Great Service With Them.
Nathan did a great job answering all my questions and fixing the plumbing issue with the main drain! Thanks for your help!
James Sorrell
2 months ago
Ray is a great guy. Professional and efficient.
Susan Bondelid
a year ago
Toby was prompt, professional and thorough. He did his best and stayed as long as possible to clear up the problem, all while communicating each step with me. Would recommend!
Terri Gogetap
9 months ago
Thank goodness for roto rooter who responded to a major overflow in my basement within 45 minutes. They had all of their specialists out here and developed a plan on the spot, coordinating everything.
Peter McAfee
4 months ago
Arturo did an amazing job. He was on time and worked until the job was complete. Highly recommend!
Audax Nexcis
10 years ago
Fast response, a serviceman arrived within an hour of me contacting them to give a free estimate on the leak I had encountered. It ended up being a simple fix that only required a small part to repair. On their website you can get a coupon for $35 off any service but I didn't even have to use it because they charged me NOTHING!!I used the chance to get another estimate on installing a shower in my bathroom and the quote was reasonable enough I'll be calling them again soon to install the equipment and this time I'll get to use my $35 coupon :)
Jason Sevener
3 months ago
Henry was great. We got the Lego out that my kid flushed. They were quick to stop out, communicated well and got it done.
Ellen Johnston
3 months ago
I was very impressed with the professionalism and friendliness. They got the job done and made sure everything was good before leaving. He even brought my garbage can in
Holland did a great job. Very professional and well mannered. Cleaned up everything before he left. Pricing was upfront and reasonable especially for same day/after hours.
Using Roto Rooter was efficient and Jose was so helpful in the repair process. I would absolutely request him again (but hopefully I don't have to)!
Rachelle Bartlett
a year ago
Nick arrived on time, he listened to me (big plus) and got right to work. He verbalized what he thought might be the problem and ruled different things out. He got us an estimate person to come out within minutes, in case he was unable to clear our floor drain.
Roto Rooter has serviced our house 4 times for the same exact issue, which has yet to be resolved. We are still under warranty (considering their last visit was 8mos ago) and are having the same back-flow issue reoccur. Not to mention they demoed the house for $5K, didnβt clean any of their mess up..my husband and I had to. Also had a technician break the toilet bowl lid in front of me during this demo and stated in between his laughter: βOh, donβt worry, that will be covered under homeowners insurance!β After their services from the first visit, we spent $10K (that we didnβt have) on replacing our sewer line, (which was where they said the back-flow was coming from), only now to have the back-flow issue come back as mean as it did the first time. The back-flow flooded our basement under 2in of water THREE times now (3rd time being last night). When I called them to get the on-call tech to our house so we could shower, wash our hands & flush the toilet w/o the drain back-flowing and flooding our basement, the on-shift supervisor told me to βCalm down. Our on-call technician is finishing his last house of the night and is going home, the earliest I can have someone to your house is 9am.β She refused to let me speak to a manager or get any managerβs info then proceeded to hang up on me when I was trying to express my concerns of our things in the basement being ruined and that I would be highly upset about it. Of course, no one showed this morning (nor today in general) and I had to speak with the on-shift supervisor today to submit a formal complaint, get a technician out here and to get a managerβs info. *Still waiting on the on-call tech to arrive and for a manager to give me a call*Highly recommend not using this company. Worst experience we have had to date, time wasted and $ lost.-58 out of 0 rating.
Carrie Stephens
2 years ago
Wes was extremely professional and nice! He was able to locate our issue and fix it. Wes kept us informed throughout each step and what to expect. Highly recommend RotoRooter and Wes!
Thanks to Michael and Mark, for quick resolution and diagnosis. Also, appreciate the ease of online scheduling and communication...Overall Pros!
Sherri Raygor
2 years ago
Mitch and Scott did the repair inside the house. They were very detail oriented when prepping the tiny space they had to work in. They were also very thorough, neat and clean. I am definitely impressed. Thank you!
Toby was prompt and professional. The appointment was easy to schedule and they were able to fit me in within the hour. Estimates were transparent and up front. Will definitely use again.
I was reluctant to call a plumber after 6pm but, after talking with the technician over the phone I was assured there was no extra cost for coming out after working hours (plus, every time we flushed the toilet or took a shower we had gobs of water in our basement) I was told someone would be at my house before 9:30 at 7:45 I got a call and was told my technician was on his way, they also gave me his name.Shawn G. Came out identified himself right away went down to the basement and diagnosed the problem right away. He was in and out with an hour, very clean and very respectful.I was very happy I called and that it wasn't as bad as I thought it would be having to call a plumber after working hours.Thank you roto-router for getting our main line fixed so my stinky teenager could shower ;)
ARMN Watcher
4 months ago
Worth the price. Tech was very personable and helpful. Field supervisor went the extra mile as well. I will be a long term customer as a result.
Arielle Pedersen
8 months ago
All the employees were very nice. They were able to get to me the day I called, even though it was not emergency. They put plastic down to protect the carpet from messing with walking in and out of the house. They said someone would come by every day and some sure did come every day. They help with making the claim to my insurance for the damages. Would use again.
Holland was very professional and knowledgeable. It was a great pleasure to have him in our home. We will definitely request for him again.
Lisa Scheidegger
7 months ago
We had Tristan come and snake our lines and Britany reviewed the condition of them for us and both were very helpful and professional!
Michele Morgan
2 months ago
Basement drain was backing up and flooding the basement. Jeremy and Dylan cleaned the crud out of our sewer pipe so it would drain properly. They were both pleasant, competent, and thorough. If we ever need Roto Rooter agia, I hope you send the same two guys. They were great!
They didn't show up during the time of service that they said so i was wasn't all day. Then proceeded to say I lied about a missed call when I asked why they didn't show up. Finally they over charged me for parts that weren't replaced. Never going to use the buisness ever again! Might as well be a scam.
Jessica Kilger
3 weeks ago
(Original posted July 21) Terrible terrible terrible! I contacted them Monday (July 17) for a leaking toilet as the flange is broken. They scheduled me for Wednesday the 19th from 10am to 2pm. 5pm rolls around and no one has showed up or contacted me. I call and get the run around from dispatch who informs me they are very behind schedule and they will stop by Thursday morning. Well by 3pm Thursday I haven't had anyone show up or contact me. So I call back. Again, I get sent to dispatch who informs me they tried contacting me many times and couldn't reach me but I have been rescheduled to Friday (today) due to no availability and hung up. I had no missed phone calls or voicemails. It's now 3pm and NO ONE HAS BEEN HERE OR CONTACTED ME. My toilet has been broken and unusable since Sunday. They are unprofessional and unreliable. Will not ever use again or recommend to anyone.ETA (July 24): they just called me and apologized for being so behind and tried to reschedule me for Wednesday. A full 10 days after I first contacted them (and 11 days without my toilet being usable) My toilet is currently getting fixed by someone else so I declined the appointment because they still don't think my issue is a problem or important.
Patrick O'Dell
a week ago
Holland was absolutely awesome. Helped with everything that was clogged and was as friendly as could be. Will be asking for him specifically if I have any issues in the future.
Brad (2135) was on time. He was professional, got right to work at issue at hand. (Tub slow to drain). He was honest, checked out the main and said it would only be preventative. He was fair, I had a coupon and couldn't get it to him at time of service, house was a rental. He was courteous over the phone. Thank you Brad and Roto-Rooter.
Our sewer was completely plugged on a Sunday late afternoon two hours after calling Roto Rooter showed up and had it flowing in less than an hour.
Great work great service!
Izzy was awesome. Quickly identified a quick answer to get water back running for my family and then thoroughly completed the repair inside and outside. Took time to go over the scope of work, completed the work, and then walked me through the work. He then partnered with his team to ensure the invoicing breakdown was perfect to support my insurance needs. Excellent service all around and he was super friendly and considerate! A+++++ service!
Christine Ferrell
a month ago
Very promt and courteous technician. He was very helpful and knowledgeable. Would highly recommend
Matthew Mancuso
a week ago
Frustrating to schedule. Technician was very kind and courteous. I would probably use them again.
Called them told them about my problem. They were out at my house within 30 minutes of me getting off the phone with them. Helped me with my situation and even gave me some advice to maintain. Great work, Fast, and Professional! Thank you Nate.
Kathryn Crane
7 months ago
I cannot give a poor enough review. DO NOT USE ROTO ROOTER.We experienced an overflow from a basement drain and toilet. My husband called roto-rooter and they did arrive promptly. They assessed our pipes and informed my husband we had corrosion and cracker pipe where the main stack meets the line traversing our yard. A second person was called over to our home who proceeded to tell my husband it was a $10,000 repair. He was pushy and asked my husband for a $5000 check before he left and kept asking him to sign some docusign documents. We decided to get another quote and did not give him a check for the assesses repair or sign the documents. My husband did give them a $624 check for illegible services.The next morning the city utility company came to our home and spray painted the yard marking the utility lines (we recognize this is the law for a repair but we did not authorize a repair or request this) before we were even awake..The floor drain continued to overflow and I called roto-rooter. The person I talked to, Ashley, was professional and kind on the phone. She stated she would have Bob call shortly. Bob never called. Ashley texted me later to ask if anyone had reached out. When I said no, she said she would escalate to management and someone would call me. No one ever called. Still no one has called.In the meantime, I called another service to our home to assess the situation. He has been in the business 40 years. He said there is no cracked pipe and we did not need the repair. Furthermore, he cleared the soft clog that rotorooter failed to assess in the floor drain. He also showed me the camera going through the pipes and we looked at the pictures together.The next morning (day 3) my husband (not me) received an email stating roto rooter was on their way to our home. When my husband called the office, he was informed that he had called them at 7:26 that morning. This was all blatantly false.We feel absolutely bamboozled. There may be some bad eggs in the company, but they wanted $10k to dig big holes in our yard for pipes that did not require repair. I am sure the $624 check that was already cashed was also for false services and they were not even thorough enough to clear the the floor drain line that was overflowing.I would have been able to relay all of this to their management had they called me back. Crooks.I cannot overstate enough NOT to use roto rooter and will likely be contacting the national customer service as well.
jerome nguyen
9 months ago
I believe I had Paul come out and fix my vacuum breaker. He was very straight to the point and was honest about the prices. I called to ask if you could reach out because I still had some questions and he called me immediately. Very pleased with everything.
Kevin Batenhorst
a year ago
Very friendly and knowledgeable staff. I am a first time home owner, and they walk me threw everything I need to know. Will be recommending there services and only calling roto rooter!
Carson Wallace
3 weeks ago
Unfortunately, my main sewer line had a break in it. I called Roto Rooter and They came out the same day and located for me. Wes was great to work with. He was very informative with all of the options and did not push me to go any specific route. They got the whole project done in a very timely manner.
Probably the best experience with a plumber I've ever had... Joe was amazing and so was james..James... will definitely only use these guys for everything plumbing.
It was an ok visit by an ok technician. He left a small puddle behind his unclogging that I had to clean up. He also spilled my dogs water bowl and left it for me to clean up. As for the repair, the cost was excessive for what was needed, but the unfreezing of the blockage was completed and it was an overall ok experience.
Jared Hartman
4 months ago
Very Courteous and Professional at both the call center and on site!
Tom was AWESOME to work with! In addition to fixing my shower's water pressure issue, he also took the opportunity to adjust the height of my shower head. Totally went above and beyond, and at a fair price. Thanks so much!
Our hot water went out. I tried, unsuccessfully to fix it myself. They came out the very next morning and replaced my old water heater. It was almost 20 yrs old. They were in and out in one day. Polite, kind and even comfortable with my dog. 10 out of 10.
Nate Jones (Who?NateJones!)
6 years ago
The gentleman that was sent out to fix out backing up drains was very friendly and polite. He had great knowledge and was thorough and efficient. The problem was solved with amazing results! We will definitely have rotorooter in mind if we ever have issues in the future!
The crew was friendly and professional. We had major repair and they kept us abreast of their progress. We highly recommend their services. Our advise to anyone who reads this is; do not use Flushable Wipes. They ARE NOT flushable!
Katee Chance
4 months ago
Guys came out and cleaned out the sewer pipe after having my kid dump something into the toilet, professional fast and honest guys
Kyle J. Cloward (DC CORR)
3 months ago
The two reasons I gave it 4 stars is because I was supposed to have my toilet fixed on April 14, 2023, but I got pushed to Monday (April 17, 2023 then pushed to Tuesday (April 18, 2023) I talked to a manager named Jim, and he was able to give me a discount for the service which helped a lot. The plumber named Paul came out and did a great job and I appreciate his professionalism and understanding. I will definitely consider using the service again due to those two gentlemen providing me actually good customer service.
Shawn came out to take a look at our sump pump. He was professional and quick and provided us with good information and options. He completed the replacement, ensured it was working well, and sealed the entire thing in less than 2 hours. We now have piece of mind that it works well. Overall it ended up very reasonably priced, professional, and efficient
I notice low water pressure in my shower. Paul came out and checked my water pressure. Turns out water pressure was just fine. Paul was knowledgeable and explained what the cause was for noticing the change in water pressure. He gave me some things to think about for my system in the future, but also easing my mind to tell me that I didnβt have to do anything immediately. Great service! Will call again!
Holland is tremendous and worked incredibly hard unclogging my drain. He was professional, kind and knew a great deal about his profession. I will use roto rooter again and will request Holland. The best.
Heather Price
3 years ago
Had my sump pump replaced. Our plumber Paul was AMAZING! He was professional, prompt, and super considerate of our time and budget. I would hire Roto Rooter again in a heartbeat for any plumbing needs.
We were so pleased with the excellent service we received from Roto-Rooter today. They were able to get to us sooner than we were told when we booked and our service technician was friendly, efficient, and very professional. Jerry even took time to let our dogs smell him so they would calm down. I really appreciated that kindness from him. He was honest and up front with my husband about costs and was very knowledgeable. We would certainly recommend Roto-rooter or use them again in the future if need be.
Very friendly employees. Paul handled the problem quickly. He was very courteous and explained details fully. Have always used this company since buying home back in the 80's.
Kathy Gonzales
a year ago
The service was excellent! Jared, my technician, and Matt, his trainer, were both very friendly and professional. They clearly take pride in doing their jobs well. My problem proved to be a bit tricky but they explained everything to me and then very patiently sorted it out. They left my bathroom spotless and gave me great plumbing maintenance tips! I can't say when last I had such a great experience with a service provider. If you ever have to use RotoRooter in Omaha, ask for either one of these guys--you will not regret it!
Amy Brutsche
4 months ago
Michael was the absolute best! He got to us in less than an hour to help repair a toilet flood emergency. He was extremely professional, and was able to diagnose and repair the issue in one stop. This is the company I will call from now on thanks to him!
Jon Andersen
3 months ago
Unbelievably great drain technician Jeremy! Best my company has ever seen in my lifetime!
If I could give 100 stars, I would. I have never been as impressed with a service business, as I was with RotoRooter. The three gentlemen that came to our company's rescue were Lucas, Terry and Matt. In our small business, the toilets were not flushing and we were having some difficulties. First, Lucas diagnosed the issue. Then he called in a sewer line expert (Terry) and it was decided that the sewer line needed to have a jet water power clean out. Matt and Lucas worked on that and after completing the task, put the toilet back together, cleaned and mopped the restroom floor, cleaned the sink top, emptied the trash can and asked me for a trash bag so he could replace the trash bag. The professionalism of all three men was off the charts spectacular. Each man was well informed and very knowledgeable. Each man was very polite and humorous. These days it is difficult to find one outstanding employee, but to have all three be superb is unbelievable!!! This is one of those situations where I hope I NEVER have to call them again, but if I ever have to, I most certainly will and I will definitely be telling ALL of my friends and family that I had a TOP NOTCH experience with RotoRooter, Lucas, Terry and Matt. I truly hope they see this response. They are the epitome of professional! THANK YOU
Was there within an hour of calling, the technician was very professional and did a great job!
Friendly and quick. Felt bombarded by 2 unexpected salespeople. Tried to quickly get me to sign a paper for a very expensive repair. Cost was bit high as well. I needed someone on a weekend and they were great getting here quickly.
Blake Pracheil
a year ago
We called after having water back up in our basement. I was worried about having to wait overnight because I had just gotten off work. Roto Rooter had 2 techs in the area and were on our property within an hour of the call being placed. Both techs were professional and explained everything that they would be doing. 45 mins later they were done with everything working properly. A++
Holland was wonderful to work with. He was able to quickly unclog my clogged drain pipe out to the street/city main. I would recommend him for anyone looking for good work.
Tiffany Aguilera
4 years ago
Zac was the technician we had today and he was very friendly. He was knowledgeable and explained what was wrong with our clogged drain and what he needed to do in order to fix it. He got the problem fixed in no time and told us what to do going forward to prevent the drain from clogging. Very happy and impressed with the service we received today and Iβm glad we decided to go with Roto Rooter.
Raymond Cich
7 months ago
Thomas was very friendly professional and appreciative to us for choosing Roto Rooter. Thank you Thomas for helping us today.
Saundra Grampsas
5 years ago
Chris and Paul were friendly and clean-cut young men. Both were prompt and fixed my toilet and my pipes and gave me good advise for any future services. I say a good solid for both of them.
SHAMONICA STERLING
5 years ago
Adrian-1243 was awesome. He did great work, and also took his time explaining everything to me and my husband. He was also thorough in his review of the problem, and was very reassuring in his ability to resolve - which he did solve our plumbing problem and did it timely . Not only was he professional, but also very pleasant. He certainly promoted the companyβs products and services which made me feel good about going with them because he sincerely believed in them. Great guy and great service!
Servicer was very polite and courteous. He did his job well and explained everything that was happening. Very nicely done.
Daniel Martinez
6 months ago
Thomas was great. He was timely, professional and fixed the issue quickly. Super nice and respectful to me and my fiancΓ©. I called at noon, they set up an appointment right way. The problem was fixed by 6 that same day. Thank you to Thomas and his team!
Ray was a delightful gentleman and very thorough explaining everything. I would want Ray every time I have a problem.
Our floor drain backed up. Rotorooter came the next day, which was less than ideal, but understandable since this occurred over the holidays. The tech was polite and professional and snaked the drain with minimal fuss and no (additional) mess. Unfortunately, the drain backed up again two days later, flooding the basement a day after I had cleaned everything. Rotorooter sent a tech out within the hour, which was great, but clearly the problem wasn't resolved. The tech is snaking the drain again now.
Had them out to clean main drain last May did a good job, had them back in February 2019 all they wanted to do was up sale, didn't clean main line but charged me $400. And lied about what they did to their boss. I'll never use them again, they need to get the first guy back, or train the new ones. Beware they over charge and don't do what they say they did.
Zach Reynolds
2 years ago
Had a soft blockage on my main sewer line, they came out and got it cleared very quickly. Technician was excellent, explained everything they were doing. Also determined the cause of our clog and gave us tips for mitigating future clogs. Professional and courteous from beginning to end. Our technician was also very conscious of COVID as well as very careful in our carpeted home. When someone talks about bringing a 300lb sewer machine into your home with white carpets there is a little part of you that panics, but there equipment was remarkably clean and they took every precaution to keep things clean. 10/10 would definitely unclog with again!
Very professional and helpful, I will recommend Roto Rooter to anyone with drain issues
We have used them a couple of times and they were great! They responded quick and were all professional. Paul installed our water heater and was very knowledgeable and did a wonderful job. Wes and Seth also did a great job with our toilet issues. I definitely recommend.
Great guys to work with! Worked quickly to get the job done. Gave a phone call when they were on their way so there were no surprises.
tamera pascoe
6 months ago
Made a call on a Sunday and they were at our house within 30 minutes! Did a great job explaining the situation and our options.
Our service was amazing, Holland came in and quickly resolved our drain issue. He was extremely friendly and absolutely amazing at the job. Would definitely recommend to others!
Ray was very courteous and informative as to the clog in the drain pipe. He ripped opened it and repaired so it was good as new. Thanks.
Doreen Jankovich
9 months ago
Service worker Francisco was on time, professional, polite and responsive to my questions. He arrived in less than stated time, assessed the situation and restored full function to my toilet.
Teresa Mangan
10 months ago
Seth replaced our water main shut off valve. It's a big deal to be without water to the whole house. Seth was efficient and a pleasure to work with. Roto rooter is an amazing company, that values costumer satisfaction first and foremost. The only company I will ever use!
Holland was great, he explained everything he was doing and what needed to be done. Would definitely recommend using them again
We had a DIY toilet replacement gone wrong. Jeff was super nice, explained everything step by step and even called in Joe to check water damage and tell us we didn't need to replace our flooring. No pressure for the sale after he gave the estimate and got the job done quickly after he got the parts needed. Only reason not to have 5 stars is that it was a little more expensive than we were expecting. But we will definitely call them again next time we fail at our DIY projects!
Dillon Anderson
2 weeks ago
Worked very quickly and efficiently. Was very kind and personable!! Would work with Thomas Davis again!
have used them before and was good. Today they showed up without the call before and was rude to lessor. They left and when I called they tried to charge me double. I asked to talk to manager but there was not response. Will not use again
Brad showed up soon after his notification that he was en route and was a professional from the start. Courteous, clean, and competent! He had the area prepped for work, the drain access open and was at it with the auger in no time. He successfully cleared out my clogged main and went above and beyond to call in a camera for a closer look, as he had identified a couple of troubling spots along the line while snaking. I'm glad he did. He was correct in questioning the integrity of the piping, as I am now aware my 4inch main is more like a 2inch, scale-coated, toilet paper catcher instead of a free flowing path to the sewer. Two thumbs up for Brad and Rotorooter on this one!
Logan Cullison
3 years ago
We had a clogged kitchen sink that started backing up into a second clogged sink. Their plumber Jeff did a fantastic job of clearing both sinks and fixing the plumbing to correct a bigger issue with our plumbing in the initial problem sink. He was in and out in less than 2 hours and we couldnβt be happier!
Suzanne Holczer
5 years ago
Roto rooter came out to my house, augered out my toilet and was in and out in less than 1/2 hour. $175 later, my toilet is working like a charm and I now have them scheduled to work on my outgoing waste stack to fix what is wrong with it on Monday.Great work guys! Great payment policies as well. If the toilet auger hadn't worked, they would NOT have charged me. I have used them before and am always impressed with their professionalism, from the phone admins to the plumbers themselves, everyone works together for the customer!
Ralph Gladbach
3 months ago
A difficult plumbing main cleaning job, but they did good work!
Jonathan Tirado
4 months ago
Nate from Omaha was here quick and fast and extremely friendly would definitely use their service again
David Lounsberry
a year ago
Very polite professional and quick resolution to a drain issue on Christmas Day. The technician was knowledgeable and clearly very good at what he does. Left with no mess and no clog.
Ansley Sittler
11 months ago
I called the night before and they had a Ray out first thing in the morning. He was friendly and knowledgeable and went over everything he found. Ray got to work on what he could, and called Paul out to help him. They both put in a good 8 hour day getting what they could done and calling in additional help for what they couldnβt. Joe came in to help with the water damage claim, Eric checked the main sewer line out, and Nickolas spent a lot of time removing the damage and cleaning/disinfecting. Everyone put in hard work and was extremely pleasant and friendly while doing so. It was a trying day for us, but not at all because of the team that came to help!
The crew was very professional, courteous, and prompt! They came out on a Sunday and handled everything! It was a one stop shop! They took care of the overflow, the clean up, restoration and the insurance claim. I would highly recommend their services to anyone.
Elijah Bradbury
2 years ago
The service was great. Tom Marchese was able to fix the problem quickly once the part was available. Very knowledgeable and was able to give me some tips for what I may need to do when I replace my water heater in the future. Thank you, Tom.
Felisa Matthews
7 months ago
Our technician was Ray the drain specialist and Eric the sewer specialist- and they found an issue that was causing our main pipe line to clog! We are so grateful for them working together as a team to figure out the solution! Great work guys thanks for expert advice on the other issues too that still needs to get fixed!
Charles Morgan
2 hours ago
Derick's knowledge was superb and very though. He deserves a raise!!! Thank you Charley Morgan
Holland was extremely professional, proficient, polite, personable, perspicacious, pleasant and punctual. Thank you Holland!
Jerry Spethman
8 months ago
Roto Rooter was able to schedule a service call for the day after I called, compared to a wait of at least three days and five days respectively from two other highly regarded plumbing companies. Paul, the service technician who arrived on time, was friendly, knowledgeable and professional. The work Paul performed solved our problem and was done in a timely fashion to our satisfaction. We will definitely contact Roto Rooter first for plumbing services if we have another need in the future.
Jennifer Fulton
5 years ago
Ron was the best. Very courteous. Cleaned up after himself. Made sure all the drains were running smoothly and there were no back ups at all before he left. I highly recommend this company.
Ricky Welchert
2 months ago
Holland was very quick on the response time. He was very informative and helpful with figuring out the issue.
The response time was amazing, under an hour from when I called. Joe, the serviceman arrived and was very polite and courteous. He really worked hard and illustrated tremendous tenacity when he encountered a huge clog of sludge in my kitchen pipes that just would not seem to surrender. He was very fair and honest with me regarding the price. He told me upfront, exactly what he was going to have to do, and how much it would cost. He kept me in the loop the entire way until the clog finally went down the drain. Then, he sold me a jug of enzymes the help prevent the problem from reoccurring. I could not have asked for, or expected anything more. I would definitely recommend Roto-Rooter for any plumbing problems, and be sure to ask for Joe. He's the best!
Natalie Schlaebitz
7 years ago
From the gals that took our phone calls, to the service guys and the other workers, we had outstanding service from Roto Rooter. Our troubles turned into a full blown replacement, and it was taken care of quickly and professionally. Thanks to all!
Zac and Wes were great! They were very professional and knowledgeable about the issue. They took care of it in a timely manner and kept us informed the entire time they worked. I will definitely be calling back for any future issues, hopefully getting the same fantastic crew!
Rob Benson (Robenhouse)
3 months ago
Came out same day and got the kitchen sink moving again in no time! Also educated and gave additional information about preventing this in the future.
Julie Fitzgerald Ryan
9 months ago
Tom and Ray were very friendly and very helpful. They worked extremely fast. The part we needed was expensive- but I appreciated their hard work and professionalism.
I had my sewer back up and they came out quickly and were very professional and took care of the issues.
Alan Wickersham
4 years ago
I had RotoRooter come to my house to clean out two drains in my basement. Robert came to do the work and he was very professional, on time and courteous. He was great to work with and got everything working in about an hour.
Very professional. I had a different service in first, they could not fix my problem.I called roto-rooter, they got here when they said they would, they had my drains running in less than an hour.Would call them again, if I had another problem.
Super fast and responsive, received several courtesy calls throughout the day of my appointment giving me updates on the ETA of our technician. Service was prompt and fast and affordable for what was considered. Will definitely use them again!
The technician did a great job. He did his best to keep me informed of the situation. Toilet has never worked better.
Excellent customer service, very professional and friendly. I had a blockage from the house to the street which caused our basement to flood. The rep had the clogged cleared within minutes of assessing. He was very informative and explained each process as he was working. Also this was on a weekend day and Roto Rotter had someone out within 30 minutes. Highly recommend.
The person was very courteous and very complete with getting my toilet to flush and drain. Gave me the price I could accept for a Sunday problem.
Everyone I spoke with was professional and courteous. Bob was my technician and was great. Thanks
Cecilia Saavedra
6 years ago
Dion #2551 did an amazing job. He took the time to explain to me what was needed and gave me great advice to prevent the issue coming back again. He is very professional and go things done quickly.I will ask for him in future services. I love Roto-rooter! It an amazing AND Honest company unlike other plumbing companies in omaha.
Michaela Chapman
4 years ago
Tom came to our home after the recent storm as our sub pump pit had overflowed. He did a wonderful job explaining the costs we would incur to install a sub pump for us. He did his best to stay within the price he quoted and was empathetic to our issues. He was very friendly and answered all the questions we had for him. He explained our next steps in a manner in which we understood. Overall would recommend his services to anyone. A plumber afraid to get wet is no plumber at all. Let me tell you Tom left wet and without complaints.
Ray is the absolute best! Don't know what we would have done without him!!!!
Simple, have a problem. Its out of my capability,I call,you fix problem. I am happy
Dartanion Alberts
a year ago
Lucas and Terrell showed up to help us with some back up issues. They were amazing and found the issue within minutes!! They were professional and courteous.
Wes did a phenomenal job with diagnosing and clearing a blockage to our main plumbing stack. He was professional in his communication and provided frequent updates. This was an after hours service request and I appreciate his diligence in making sure the problem was remedied, even though it meant working until nearly 3am. Thank you!
Technician arrived on time and was extremely professional, friendly and respectful of our home. He found the problem and diagnosed the full repair. He called in an associate for further consultation at no additional cost. Highly recommend.
Savannah Greenfield
5 years ago
Everyone we spoke to was very friendly! They had someone out to the house to unclog our main drain within a few hours and solved the problem very quickly. Overall, the experience was painless and efficient. I would call them for future plumbing needs!
Joe was very knowledgeable and professional. Explained what the problem could be and resolved the issue. Joe also recommended that I have a mold check since the carpet and tile was soaked.Thanks Joe
Anthony FastHorse
2 weeks ago
The tech was very professional and knowledgeable and fixed the problem at hand and even gave helpful tips. Would recommend and use again if needed
George Tickle
3 months ago
Washer drain was clogged and causing overflow. Lucas came out and fixed it in a half hour.
Marcia Hammond
5 years ago
This is the second time we've used Roto Rooter and both times their service was great! First time was a sewer issue in our downstairs bathroom and the second time was to replace old, corroded pipes in our upstairs bathroom. Very friendly, professional, on time plumbers who respected my home and got the job done right without having to rob a bank! Dan Nelson was the plumber who most recently came and did an awesome job. I highly recommend them!
Weβve been having issues with our hose and we got water in our basement about a week ago.. we call roto-rooter and set up an appointment to get this looked at / fixed.. 3 times in a row they tell me they are unable to make the appointment, so I have rescheduled multiple times and get the same answer every time telling me they canβt make it.. these ppl are not reliable at all.. not responsive or helpful in any situation.. the customer service is trash and extremely rude.. finally when I call to tell them I would like to cancel services with them.. all I get in response is.. okay byeβ¦ I would not recommend this plumbing company ever!
Jennifer Tweedy
a year ago
When we had a water line leaking into our basement, they were the only place in town who had a plumber available and able to come out within 24 hours. They started cleaning up the damage within a few hours of us calling. Very responsive and very good communicating with all members of the team. Also very prompt on drain cleanings!
Very nice and helpful. We had a clog that ended up getting unclogged at some point before the arrival and he still checked out the pipes, gave us an understanding of why they were getting clogged, and offered solutions without being pushy. Seems like our pipes are very prone to clogging so Iβm sure I will be using roto again in the future!
The Techs were fast, efficient and friendly. Jeff made sure the house was left clean and provided great knowledge and ideas for the future of our drain system! Definitely would use Roto-Rooter again!
Bob was awesome and was willing to work with me on the price for service to unclog my sink line. Would use Roto-rooter again.
Abigail Diehl
2 weeks ago
Craig was prompt, polite, and efficient. I'd totally have him back, but fingers crossed I don't need him!
Thailyone Lor
7 months ago
Thomas was very professional and made sure the job was done properly. The best part is that he took the to make my carpet and floors would not get dirty from him walking around and bring in his tools. He is the first plumber I had come over to do so. Thanks for making this New Years Eve more enjoyable
Ryan O'Neill
6 months ago
Thomas was our technician that helped us. He was super informative and hard working
Russell De Lashmutt
3 months ago
Roto Rooter and Ray Rodriguez weβre on time, professional.Five stars all around. I would recommend you to my friends.
Wayne Cantwell
5 months ago
Very thankful. Service was very fast, less than 1 hour response time. Quote was accurate and Thomas did the work he said he would do and ensured he was professional at all times. Would use again and would recommend!
Holland was awesome showed up super quick and got the job done fast if I could give more than 5 stars I would! He was excellent!
Patricia Radji
7 months ago
The day of the service they came out and was done in no time thank you guys I still have more work to do but yuy made it better thank you
Easy to work with Roto-Rooter. Fixed my clog fast and at a good price.
Barry Schneider
a year ago
Called them based on a referral from a local plumbing business that was all booked up for the day. Our main drain was plugged which was causing water and sewage to leak into the basement.Roto Rooter Jay) was at our home in less than an hour and quickly had our main cleared. They also provided another associate (Eric) who scoped out our line in order to give us advice on prevention.I would definitely call on them again.
Called because the main water/sewer line was backing up into the house. They came out on a holiday and did not charge any extra because of it. The work they did was excellent. Tim was very knowledgeable and professional, both in conduct and appearance.
The plumber was late ....about 45 minutes but he got it done within 20minutes but it was a little pricey about 320 dollars. But would I use them again or do I go rent the equipment and do it myself. I'm not sure.π
From my first day to my last day everyone, was polite, courteous and very punctual, I had a new sewer line applied and the workers kept me updated, on what was going on and what the plan for the day was, also all my questions were answered when asked. I would definitely use Rooter Rotor again, It was a good experience with the people that I dealt with.
The technician, was friendly and professional. He explained what he was going to do , and what the cost would be. He had our kitchen sink unplugged in about an hour. He completely cleaned everything up before he left.
Cody Hardwick
5 months ago
Holland was excellent, he was on time, got the job done in a timely manner and was pleasant to converse with. If we ever need Roto Rooter again I will be requesting Holland be the plumber who services us. Thank again!
Super friendly, professional, arrived on time, and completed the job. Bonus 6 month warranty. Would use them again.
Suzanne Hinman
8 months ago
I found Roto Rooter to be responsive and quick to act to solve my issues. They communicated well and were very respectful.
From the time we made the first phone call requesting help with a clogged drain until the drain was unclogged the entire roto-rooter staff was efficient, professional, and pleasant. I would highly recommend them to all of my family and friends.
jonathan miller
a year ago
Matt was amazing. He explained the process with great patience and I felt very comfortable with him near my family. I was thoroughly impressed. Thanks Matt!
I worked with Paul. He was straight forward and honest. Now Iβm horrible at reviews. But Paul deserves 10/10!!! He did amazing work and busted his butt from the time he start to the end of the day. What I mean is he started at my place at 930am and didnβt leave till after 830pm. He put in a tankless water heater and soft water tank. Did a very quick fix for my downstairs toilet that didnβt want to stop running. Now donβt expect free work but expect to be treated right. I hope his boss and bosses boss sees this and Paul is amazing!!!
Jason Hobscheidt
6 months ago
Very good people to work with, set a appointment on there website and they call you as soon as one of there guys are on the way . Thomas was very respectful and explained everything before he started on the project telling me what it was going to cost . Very helpful.....
Danielle Parisien
2 months ago
From the time I called, to when Jeremy came and left, it was only an hour! Quick and affordable to unclog a sink and toilet! On a Saturday evening no less!
Patricia Langenegger
7 months ago
Our kitchen sink backed up into the floor drain in our basement. Mike sucked up the water overflow & cleaned out the drain.
The technician was very personable, and did a good job cleaning the drain. However, when he left, I could see an etched circle in our bathroom tile where his machine had sat.I declined to post a review because I told him what I would have to say. But they persisted to ask me, so Iβm giving this with you.
The technician arrived as scheduled and was very polite. He was very professional in his interactions explaining the cost of what was needed and additional options. There was no high pressure sell of additional services. I can tell you from experience that the Root Destroyer product they offer as a maintenance product is well worth it's price. We have several trees along the line and before we first used it had to have the main run every other year. The product has extended that to every five years.
Ablert Willam
7 months ago
Their technician arrive shortly after I called and did an excellent job clearing my drain
Craig was knowledgeable and a perfect gentleman. He looked closely at the problems at hand, made a quote, and did a fabulous job. He left no mess at all and was a breath of fresh air with his kindness and good work ethics!
Emma Gollehon
9 months ago
Fixed the problem at hand-unclogging the basement floor drain. 10/10 for that. Gave me an estimate for replacing all of the pipes in the house which the two service man recommended that was absurd. Good for quick/timely fixes but not for major jobs
Thomas was great! He was very conscientious of my home and my pet. He did a great job and he cleaned up afterwards. Thanks!
Tecnitian was prompt and professional. Checked drain from washing machine. Determined it wasn't a clogged drain.
Holly Chullino
7 months ago
Tristen came out and was very knowledgeable. He went above and beyond to diagnose the whole problem. The whole team was very good and would recommend there services to anyone!
Kristin Hutchinson
a year ago
Paul came out and was super helpful and professional. He gave me straight up answers and was honest when he needed to consult a more experienced plumber.
Tanner Smith
3 months ago
Holland was very informative before he started unclogging our kitchen drain. He took his time and inspected everything. He was able to get the pipe unclogged in no time! He gave great tips on preventative maintenance going forward.
Absolutely the worst experience with a company I have had. I spent $350 to have them fix a drain backup only to be given a 5 day warranty and told a master plumber with a camera would contact me. 3 weeks go by and no contact by a master plumber and the issue returned. After contacting them again for someone with a camera, they send 2 more people without a camera. After waiting 2 more days with someone with a camera I was fed up and went with a different plumber since they kept delaying the appointment. Enjoy your free $350.
One morning I glanced downstairs and noticed water and something black on the floor. I called Roto Rooter and they sent someone out within the hour. Once the young man reviewed my problem, he determined it was caused by a back-up from the kitchen drain. He called the project manager from their mitigation side, who also got here very quickly. The PM notified my insurance company and confirmed it would cover the clean-up and repair. Fortunately there was a crew available to start the clean-up immediately.The following day while the crew was here I took a bad fall. Jake, the young man heading the crew yelled out Are you OK? I said no (which was an understatement) and two of them came upstairs to see if they could help. One got a first aid kit from the truck and cleaned and bandaged my cuts; the other swept up the glass from the floor. They made sure I had something to drink and was safely seated in a chair before they went back downstairs. Boy, talk about service above and beyond!
Sheila Bilodeau
6 years ago
I am completely satisfied with the service I received from Roto-Rooter. All the employees I deal with were very professional, friendly and helpful. They kept me informed as to what they were going to do each day, asked me if I had any questions and listened to what I had to say.
Robert Choate
2 years ago
Had a water heater pilot go out on a rental property, usually a job I could easily do myself, but since I wasn't available I figured it'd get done quicker if I called someone. They showed up a day late, did 5 minutes worth of work, and then charged me $300...yes $300. I was told that if there was something else there to do it'd only be $169...what in the holy hell. I will be calling to complain and get my damn money back, but i got an email notification so I figured why not.
justin mitchell
a year ago
Excellent service! Craig the Technician was awesome! Very knowledgeable and polite! Would recommend to anyone and use again.
Jennifer Mathews
5 months ago
We had a very simple clogged toilet, but Thomas was so friendly, quick with his work, and explained the issue and quote well and answered all of our questions
Dominic Dang Nguyen
a month ago
Roto rooter has many professional employee. I am a foreigner with limited English, it is difficult for conversation but They are understand me, explained and showed me how to avoid damages came from water. Tyler, stephania and Paul parker are really doing fast, friendly and professional. I am satisfied now. Thank you very much Paul to fixed my problem professionally and Roto company.
Basement drain clogged up. They came out very promptly and got everything repaired and cleaned up very reasonably. Henry was very professional and friendly and did a fantastic job! I would highly recommend Roto Rooter.
Arturo Chavez was the plumber who helped us. He was efficient, polite, and readily wore a mask at our request. Our drain was so clogged that it had virtually stopped draining and there was overflow into other sinks. He diagnosed the issue and opened up our drains, clearing a significant obstruction. We were SO pleased and grateful for his help. He is an excellent worker. Roto Rooter is our first call when we gave a plumbing issueβ¦.Thank you!!
Zachary Welvaert
a year ago
Was supposed to arrive between 10-2. At 2:45, get told they would be there shortly. Did not arrive until 3:45. Their drain cleaning is over $300, which already is double the price I have paid other companies in the past. After getting it cleared, they still said they needed a sewer expert to come out. The sewer expert said there were tree roots and it would need a different piece of equipment, which would cost an ADDITIONAL $650. The guy on site was very rude about it when we told him we could get someone else to do it. And to prove me right, another company has now come out and got the roots clear for under $200. That company said they did not need to use the special tool and that Roto-Rooter was obviously just trying to scam us. Take that with a grain of salt, but I think I'll believe the company that SHOWED UP ON TIME and ACTUALLY got the job done.
Dashaun Holmes
6 years ago
Joe Baloun came out after I cancelled my appointment a few minutes prior. I advised him I would look into another company for plumbing services. He still offered to look over everything for me for free and give me his opinion. I'm a new first time homeowner and he made me feel confident in making my decision as to go with Roto Rooter Restoration to begin my journey with the issues me and my family have dealt with all weekend long. He made me feel important and showed sincere empathy and concern. I truly appreciate that he didn't give up and walk out the door on me. He was honest and for that I am grateful he came to the rescue. I had a team come out after about an hour and they deep cleaned my basement from corner to corner and made this headache , tears and fears disappear. Great customer service. Truly special team of gentlemen you have. Peter was friendly and super courteous and have me a final walk through. He went above and beyond for my family.
Joseph was professional and cleared the main line
What an incredible person and hard worker
Your company is lucky to have him
Donna Kahler
2 months ago
Thomas deserves 10 stars, alas only five are available. Pluses, punctual, efficient, friendly, informative and a great personality. Negatives none.
Holland was a very polite and professional guy that went above and beyond to do this job. He couldnt have improved in anyway! I was completely impressed with his effort. The job at hand was a huge main line issue and he worked very very hard. I vive my highest reccommendation to him and the company!
Matthew Patlan
3 years ago
Had some drainage issues, Roto sent two guys named Zac, and they were great. Both were nice, knowledgeable and straight-forward. Job was done quickly and professionally. Highly recommended.
Mark Greenup
4 months ago
Joseph did a bang-up job. Easter will be worry free.
Mike Baldozier
7 years ago
Serviceman was attentive to our needs. He came prepared to do the job with the proper equipment and in a timely fashion. We have used Roto-Rooter on previous occasions and have been satisfied with the results of their services. I would definitely recommend them to family and friends.
Stephanie Voss
7 years ago
Last Saturday we had a plumbing issue. Not knowing who to call, I went with a familiar company. Derek (4394) was the plumber that solved our plumbing problem. He was friendly, professional, extremely knowledgable and efficient. He diagnosed the problem quickly and proceeded to get to work to solve it. He was very neat, making sure to clean up after himself. He answered my many questions with clear and understandable explanations. Before he left he reviewed what had been done and why. I feel confident that my problem has been solved. Derek is an asset to the company and an excellent employee. Thank you for sending me someone who could provide such a positive experience.
After dealing with water coming up in the basement and snaking all I could, I knew it was time to call in βThe Big Guys.β The jingle came to mind, βCall Rotor Rooter and all your troubles go down the drain.β Then I saw a truck at a local business. I used the online registration and three hours later, I had a wonderful serviceman at my door. Yep, main sewer drain! He cleaned it out as best he could, after having to deal with a very old pipe opening, then called in for a camera guy. Iβve got root problems and theyβve got a fix for it without having to dig up the whole yard. Very professional, fantastic cleanup (and it was yucky), and yes they can finance. Thanks! PS for all of you out there, NOTHING BUT TP DOWN A TOILET! And watch how much, you never know about those old pipes!!!
Lana Pulverenti
2 years ago
I had two different men come out to work on issue. They were both very professional. The first person worked very hard to try and resolve the problem. He apologized that he was not able to fix the problem. He contacted another employee that he said was their best guy. The second person showed up within 30 minutes. Within 30 minutes he had the problem resolved. These two guys were awsome!!
Loretta Pinkard
8 months ago
Michael was very thorough and explained everything in great detail. I was given an estimate at the beginning of the work and the final work was that price. He fixed our issue of a back-up. I would recommend Roto Rooter and Michael.
Marcey Gibson
8 years ago
The tech was very informed and pleasant. Unfortunately, as always when I have used Roto-Rooter the dispatching of the tech was the problem. I am always told that the tech will call me 30 minutes prior to arrival. However it always happens that the first time I get a call is saying the tech is at my home when I am not at home.
Our sewer line had broken and backed up into the house. They cleared the back-up and investigated the line, finding the break in the line. They replace the broken section. We are waiting for the city to finish the repair by paving the drive-way, but the repair itself was great.
Andrew Gerike
4 years ago
Had a backup in our main line drain in our basement. Called and said a tech would be there within an hour. Got a call letting me know they were swamped with calls and were running late. Continued to get a few calls updating me on when a tech would be available. Ray was able to address the issue quickly when he arrived. Could tell he was tired from a long day (this was at 10:30 pm), yet he was professional and very kind, and gave a few tips to help prevent the issue from occurring again. Very pleased.
Jeff made it out tonight and made easy work of my plumbing problem.He was very courteous and thorough.I have a habit of being quite the bird dog, Jeff was very informative and even shared a few old trade secrets! Cleaned up and gone. If I need Roto-Rooter again I'll request Jeff.Well Done!
I had Zach and Zach come to my home because my main drain was totally blocked. They got here so fast. They were professional, polite. Explained what the problem was in detail. They were amazing. I would surely call Roto Rooter again. Great job!
Kendall Schmidt
7 months ago
Unfortunately someone was supposed to be at our home at 2:00pm, then 2:25pm, then 3:30pm and itβs now 7:00pm and still no one has showed up. The representative said he was unable to provide me with any ETA on when someone will arrive to our home. He also could not provide me with information as to why no one has tried to contact us to inform us they were not coming at said times. It is obvious that the demand is more than this company can handle and instead of being honest and informing customers of their situation theyβre still taking new appointments despite the inability to provide the service.
Brian & Tina Claus
10 months ago
Michael did a great job cleaning the main sewer drain and brought in a sewer expert to run a scope to show us where the drain problems were occurring . They were very courteous, kept the house clean when they brought in equipment and set up plastic barriers to ensure any backup would not cause a mess. They showed up on time and performed their work professionally.
Bernard Gorup
5 years ago
Ron was very polite and cordial. He asked questions about the problem and proceeded to work on solving the issue. He made certain that as a customer I was satisfied with the results. The problem was resolved very satisfactorily and I would strongly recommend Ron highly for future work.
Maurine Beason
3 years ago
They came out so quickly and gave us an estimate. They completed the job very quickly and were very polite. They cleaned up the work site right after they were done. We are very happy with the job.
Jennifer Clark
a year ago
We woke up to a sewer backup and were able to get service immediately. I was very impressed by the two staff who came onsite; they were meticulous and explained everything. I appreciated their friendliness as well even as they had to call in someone additional to look closer at our sewer line. We are replacing our sewer line that has been invaded by tree roots now with this team, and thatβs in large part due to the no-nonsense, non-pushy, knowledgeable time taken by the team. Itβs not a situation you want to find yourself in, but if you have to itβs definitely made easier by a professional and friendly team!
Kathy Rasmussen
6 months ago
Brandon showed up explain to me what he was going to do and why he was doing what he was doing. Heβs a great guy and I felt like he knew exactly what he was doing to solve my problem.
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Joseph kozicki
2 years ago
The person that came out did a good job with a complicated situation. It did get messy but that was not his fault. Did a nice job getting the drain opened up. I will say it was very pricey for what was done. Did not take that long.
They showed up within an hour and got the job done quick. The workers were very nice and did a great job. Will use them again
Wes with roto rooter is the way to go! He's helpful and knowledgeable. In our old home we need regular maintenance and he took care of the main drain that eases my mind we are good to go for another great chunk of time. John was helpful and knowledge with our options to keep things flowing the right way. Thanks guys! Power-team!
Zachary Stribling
6 years ago
Washing machine in the basement kept spilling water onto the floor when washer would discharge the water, called Roto-Rooter and they were able to diagnose the issue and give me several options to resolve, the tech that came to the house was Phil, he was courteous and timely, I appreciate the shoe covers and believe all techs should wear these. Phil ensured the issue was fixed before he left and cleaned up after his work, Phil did a great job!
We called multiple plumbing companies to take care of a plumbing issue. Roto Rooter was the first to respond and to show up within a couple of hours. Lucas showed up, was SUPER nice, very friendly and very helpful and informative. Took care of the issue in an hour. We were charged a flat rate unlike other companies that will try to price gouge you.Thanks for the quick and friendly service Lucas!
Alissa Bumgardner
4 years ago
Jeff was so great. He was friendly, efficient and knowledgeable. He's the second tech from Roto Rooter I've had in Omaha and they were both wonderful. I'd recommend anyone to use the company.
Visiting with my sister Pat, during time of RotoRooterβs visit. Matt, the technician was professional, very helpful; diagnosis was accurate and all work completed in an accurate time frame. He was so courteous and such an asset to your company.
Diana Briggs
7 months ago
We had a backed up toilet that had leaked all the way down our hall. They kept in contact with me until they showed up fixed the problem and got on their way. Ray our tech was very professional and explained everything he was doing.
Krystal Betts
2 years ago
Roto-Rooter has great response time! From the time I placed my call to when the plumber arrived, was within three hours. The plumber was very respectful to our young family, and wore a mask, gloves, and shoe covers when he entered our home. I appreciated the protocols that Roto-Rooter followed to ensure the health and safety of our family during COVID-19. I would highly recommend Roto-Rooter and they will be my first call for my next plumbing problem!
Had to take the toilet up to do some repair and he put it back and the toilet was wiggling so he took it off again and replaced the seal again then bolted back to the floor. Explained every he was doing. Definitely recommend!!
We needed our kitchen drain cleared on a Sunday. Luckily they had an appointment open and showed up in the early afternoon. Cameron was our tech and thoroughly explained the procedure and itβs expectations. He was pleasant to speak with and appeared knowledgeable about the issue. We usually prefer to hire small businesses but in a pinch, this worked for us.
Myrna Ramirez
8 months ago
I like their professionalism and ability to explain what needed to be done. We were a little confuse at the beginning but Rafael explained again what will be happening. Please extent my appreciation to Paul and the crew that are working on making this process less stressful.
Culley Fricton
5 months ago
Very knowledgeable and thorough, if you need it done right these are your people!! Thanks for the fast and friendly service.
The servicemen who were here could not have been nicer, more professional, or more knowledgeable. They came within an hour and a half of my initial call and stayed until the job was completed. Everything was cleaned up and as good as new when they left. I could not have been more pleased. I would call them again for anything.
We had a sewer back up in our pipes on a Friday evening. Someone was out that night to snake our pipes, finding a blockage that needed to be scoped with a camera. Someone was out right away the next morning to complete this step, finding a possible tree limb in our pipe. The crew was out by 7am on Monday morning beginning work to dig up our front yard. They completed the entire project by 5pm the same day, leaving no sign of a mess behind, with the exception of the hole they had to dig. I would highly recommend the team that completed our project. Thank you James, Mitch, Brad and Jose for a fantastic and professional job!
My appointment was scheduled for between 8-12 and shortly after 12 I received a call that they were running behind and would have someone out shortly. At 1:40 I got a call that they were on the way and arrive about 2pm. Paul was very nice and professional. He tried to fix my frozen drain pipe but after an hour was unable to get through the ice. So essentially back to where I started minus $112. Paul offered me some tips but most I had already been doing so I may have a much larger problem on my hands. I plan to call and follow up with them tomorrow to discuss further options from here. Paul gets a 5 stars for his efforts but I really hate waiting around all day past scheduled time of an appointment so only 3 stars for that.
Allison Buckley
a year ago
We had a sewage pipe an emergency and needed it replaced. Roto-rooter was there first things the next morning and took care of everything within two days. We were very impressed how quickly they responded and addressed replacing our pipe. They organized all the locators coming out to mark everything and got the cement replaced after the weekend. Thank you!!
Kaitlyn Andreessen
7 years ago
The service was excellent. They arrived earlier than expected, your tech was extremely professional. He went right to work and fix our problem in a very short time with no interruptions in our family routine. I highly recommend Rotor-Rooter they are courteous, and their prices are fair.
I gave 1 star only because I couldn't give 0. I had a new fridge delivered and asked Roto Rooter to hook up the water line. My old fridge already had a water line, so there was already a hole in the floor and pipe, I just needed the line itself, and installation. The tech proceeded to write me a $600 estimate and said it would take over 2 hours even though holes were already pre-drilled and ready. My friends husband is a plumber, so I called him next, he came over, installed the line in 20 minutes and charged me $40. The Roto Rooter tech also chastised me for asking him a question about the old line and responded with I know what I'm doing, I'm a journeyman plumber, I've been doing this a long time.
I had a kitchen sink clog and overflow while I was out at work so I came home to a bunch of water on the floor. I immediately gave them a call and they had a tech dispatched quickly.Joe was great to work with. Super professional, friendly, and easy to work with. He explained what he saw, what the problem was, and got the issue resolved quickly. He followed up to make sure I was taken care of after the clog was cleared. I felt he was looking out for me during it all and I appreciated the help big time.
Jim&Kerry Sky
11 months ago
Kind of a whirlwind experience, with a few too many specialists. All professional & very friendly! Some sort of roadmap of what will (or needs to) be done, when and why, etc., would have been great.
Melissa Johnson
a year ago
Nick was great! Very professional and helpful with explaining the issue. Got right to work and called additional assistance for water damage.
Larry Johnson
3 years ago
Phew! I got lucky! My 15 year old water softener started leaking on a component that was under pressure and could have led to my basement flooding. Of course, it happens on a Sunday and I wasnβt sure what to do, so I went to my phone Book yellow pages(yep, I still use it!) saw the familiar Roto Rooter logo and decided to give them a call. They arranged for Tom Marchese, a journey man professional (my new best and trusted friend in the business). He came out, assessed the situation and gave me my options. Due to the critical nature and possibility of catastrophic damage to my basement and all of itβs contents, I found the best choice was to invest in a new unit and having a professional like Tom install it. Tom put me in as 911 level customer and cleared his schedule to put it in that afternoon. Tom gave me advice that I trusted, at a fair and competitive price, he was totally COVID 19 compliant, very polite and neat in his work. It ended up being a two day job so, I know the job was done right and I will have many carefree days in the future in getting my soft water. Tom even replumbed the location of the unit to allow me an increased area for storage and cleared a pathway to make more efficient use of this storage area. I would like to thank Tom for his professional advice and service, as well as his hard work on a couple of very hot and humid summer days. I highly recommend RR and specifically Tom for any of your plumbing needs! Larry
The main line to our kitchen sink had a blockage and just needed a simple clearing out if you will. Jeff was sent to take care of the issue, and honestly, he couldn't have done a better job. He not only diagnosed the problem correctly, but also explained what would be our best course of action moving forward to avoid potential precipitating problems, and even offered a few pro tips when dealing with clogged drains and pipes. He was kind, courteous, professional, and I had absolutely no problem helping him out when needed. He even searched and found a coupon that took $30 off coupon before calculating the total, which speaks for itself. Based on my experience, I would highly recommend these services to anyone.
Jared did a great job unclogging my basement floor drain. The field supervisor Mark was also very informative and thorough when complications arose. Highly recommend this company, great staff!
Deirdre Rathburn
8 months ago
Technician was courteous, well versed in his trade knowledge and went out of his way to make sure our issue was handled properly. Would recommend Nate 10 out of 10 times.
Our toilet overflowed and just decimated a third of our house. This guy came in and just made this whole process so much easier and less stressful. I'm thankful that they were there through this trying time.
Jon Katzenstein
a month ago
Horrible service, 500$ to snake a drain and run a camera and another 2400$ on top to chisel part of the drain that was still backing up. Would never recommend this money hungry company.
Very professional and explained everything thoroughly.
He is very friendly, kind and good. He did a great job that solved my issue, now its working fine.
Double U Jay
3 months ago
Holland did a really good job explaining everything and fixing my plumbing issue
Had a pipe break inside a wall. They made it a priority to get to me and even though they had to cut out the wall to get to the pipe it was done professionally and everything was explained every step of the way. He even had to break concrete around the pipe to work and did all of it in about two hours. Fantastic work and the price was totally fair for the amount of work he did. I cant say enough good things. It was a blessing.
R Lee Griffin
5 years ago
Jeff and Bob did a great job getting our shower working again. It was a tough job and they were courteous, polite and professional sticking with the job until things were fixed, going so far as to bring in Bob, who was on-call, to help finish up so we didn't have to go another day without a shower. Thanks and great job guys, it was really appreciated.
Charles Peterson
7 years ago
I called them and they came out and gave me a quote. No charge for that. I agreed to the work and they did a great job! Christopher was the one that did the work and he was careful to not make a mess and cleaned up after he was done. It was a real pleasure to see someone do quality work (with a 6 month guaranty) and provide great customer service!I would recommend them to anyone!
Holland was very helpful, friendly and upfront.
Kristi Gassman
6 years ago
Last night our pipes backed up and we had a basement! We called roto rooter and they had someone out to us within 30 minutes! Shawn did an awesome job! He was clean, fast and took care of the problem! He was also very nice to work with in such a stressful situation! I would recommend roto rooter to anyone! I've used the other guys and the service, price and efficiently didn't hold a candle to Shawn and roto rooter! Thank you!
They responded very quickly and the job was done right. The technician was knowledgeable, professional and did fantastic work.
Christina Watson
5 months ago
I have always had good experiences using roto rooter. Theyβre customer service is great and they are always quick and on time
The guys were very personable and cleared our blockage in a short time. Even took some extra time to clear things as far as they could go.
They were very personable and knew what they were doing. I would prefer if Zac and Bryce came out for any further issues. Even though they told me what i did not want to hear, it is nice knowing what is wrong and what needs to be done to fix it.
My wife and I purchased an older home that came chock full of plumbing problems. Roto-Rooter has been there every step of the way, fixing all of these problems: repaired a leaking kitchen sink waste line, removed an unused cold water line, removed an unused vent line, replaced a cast iron sewer line clogged with tree roots, replaced a leaking 35-foot cast iron drain line buried beneath a basement slab, descaled several cast iron pipes, and replaced various junk isolation valves with proper hardware. Roto-Rooter also installed a new dishwasher and installed a new laundry sink in a laundry room that wasn't plumbed for same. Their work is outstanding and they are available on short notice.
Janice Fullerton
5 years ago
The bathroom sink had a really tough clog. When the first cable didn't clear the clog, Robert inspected the pipes in the basement to make sure there weren't issues beyond the clog. Then he persisted until he was able to remove the hairball. I appreciate that he kept me informed of the problems he encountered and how he was going to address them.
Corrie Touss
11 months ago
A+ to Nathan for getting my bathroom shower working!! I should have call you guys sooner!! RR was highly recommended by my neighbor and now I see why. Thank you
Wonderful service! Ray was great as was Rafael. Highly recommend their plumbing services!!
The guy who did the work was very nice but they overcharged me significantly for maybe being here 20 minutes. Will not go back to them or recommend.
Roto-Rooter was great. Our basement was flooded and they cleaned everything up and took care of contacting our insurance company for us. They of course fixed the leaky pipe for us as well. We appreciated how quickly they responded and how professional they were, especially Perry.
I had a problem with my toilet overflowing and Adam Mason took such good care of the problem. He was so professional and so very informative. He really took such good care of the problem. Went over and beyond helping me. Certainly recommend him!
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