Donna Rossitto

2 months ago

Nice guy. Very efficient. Took care of us and appreciate seeing a young man going into the trade.

BluetifulnGold22

a year ago

JJ did an amazing job. He was very knowledgeable and able to explain each step he did to ensure my AC would work properly. Great service and very professional!

Joshua Gulick

3 weeks ago

Shawn Burden is a pro. Friendly, easy-going but totally focused on the job. People like him are the main reason I use Burton.

Lynn T

3 months ago

Frank thoroughly checked our air conditioner system for safety and efficiency. He recommended a few changes and told us how to accomplish them. We were very happy with his professionalism and knowledge. Would recommend him, and Burton AC Heating Plumbing.

Todd Lucas

a year ago

Stephen Bednar was great to work with, and arrived an hour earlier than expected. He was very professional, and took the time to explain what was going on and the different options to fix the problem. He also answered my other questions not related to the drain clog (water heater maintenance, estimated replacement costs, etc). I would highly recommend Stephen, and will be requesting him in any future visits that are required.

Patricia Clifton

a year ago

Frank did a great job! He was very professional and explained everything very clearly. They were able to install the whole furnace and air within the next day.

Diesel Sysel

6 months ago

Just want you to know Frank Christensen did an awesome job. It was very thorough, he had a friendly & pleasant attitude, was professional & respectful of property & pets. Honestly, he was fabulous with our 148 lb. Rottweiler. He also gave us some ideas on how we could extend the life of our Furnance. Burton employees are the best! Thank you!

Christopher Herbers

4 weeks ago

I signed up with Burton because they had great reviews but my experience after my 2nd maintenance check up was subpar. The technician informed me that, although my system was running great when he came out, that it would no longer work unless I had immediate maintenance done on my unit. First off, I did not even call them out, they contacted me for my system check. The system was working prior to the visit which he acknowledged. In the end, I called the main office and they fixed the part free of charge.

Miranda Huesgen

a year ago

We were overcharged $100 and told we needed a service that was not necessary. By the end of their services we were told we needed something completely separate done and that they apologized for wasting our time on something that wasn’t necessary. We were okay with it but we had originally asked to have someone come by with a snake and camera which they did not. It appears they wanted to add on extra services that were not needed and then charged an additional $100 to the price that was quoted. We were told by the manager Rich that we would receive a refund. It has been over two weeks. I called and was told there are more steps I need to take in order to get my money back that I was over priced. Will not use this company ever again

Al S

a year ago

Prompt,and reliable, and service oriented. Burton has earned my trust and confidence and I intend to use them for all my future furnace maintenance and/or repairs. I take great pride in keeping our furnace in tip top conditionand running at peak efficiency by changing the filter every 6 months and having maintenance every 12 months.The Burton technician, John, was personable and and I'd give Burton FIVE (5) Stars.

Randall Peterson

a year ago

Alex did a great job and I would recommend him to anyone needing electrical work done. I am greatly pleased from start to finish. Thank you Alex!
Randy

Matt Niedert

8 months ago

I called Burton for an estimate, within 10 minutes, he gave me an estimate and explained a lot to me about the details. Very professional and knowledgeable.
Thank you

Craig Bechtolt

3 months ago

Jake was very professional, efficient and friendly. He explained our service options in detail without using confusing terminology. As always Burton services and the professionals who perform them are the best value for our money spent.

Nathan

2 months ago

Alan was very quick, responsive, personable, and professional.

Samuel Wools

4 months ago

Drew did a great job explaining everything and explaining all of our options!

Kelly Rosson

2 months ago

Technician performed house water and drain inspection. He was a true professional and expert in the field. He took his time to ensure that he explained everything that he found

Mary Mitchell

2 months ago

Plumbing backed up and when called for an appointment they came as soon as possible. Appreciate the fast response to our problem.

david [email protected]

4 years ago

Frank was awesome. He showed us what was wrong with system and talked us through the process. Very personable.Ryan was also great. Came out same day.Discussed different options.Thank you to both of you for the speedy service and great customer service.

Scott Schreiber

a year ago

Derek, the tech that came out, was professional, courteous, and kept me informed while he worked on the system. Great experience for us. Will use Burton again.

Zach Johansen

a year ago

Every time I have call them or had them come out they have done what is need in a timely fashion. I had one semi bad experience but they did everything to make that right for me. Called me on a Sunday to let me know that a had a free furnace inspection and cleaning that’s was free wanting to schedule it instead of just letting it slip but would totally recommend them and already have

Frog Soda

4 weeks ago

This is the first time we used Burton, and we will definitely use them again. We had a backup in the floor drain where our A/C drains in our basement. I called Burton in the morning & was given a time frame of 8:00 - 12:00 pm. They called at 7:00 am to say the plumber would be there between 8:00 & 8:15. They also sent me a text with the plumber's name & photo. Jake was here at 8:10 & discussed the different services they offered, from a bare minimum to just unclog the drain to a waranteed deep clean. I chose the deep clean as we'd never had the drain cleaned in the 13 years we've lived in the house. It only took about 30 minutes. Jake demonstrated to me with a gallon of water that the drain was now daining correctly. He also took the time to clean most of the gunk off the drain cover & the top of the inside of the drain. He was professional & efficient. I highly recommend Burton to anyone who wants efficient & reliable plumbing services. Thanks again, Jake!

Jeffrey Thoman

2 weeks ago

Devon A. Did exactly what we needed, quality work, super happy with the whole Burton experience.ThanksDevon

Melissa Goertz

a year ago

Always a pleasure to have Burton techs in my home. We value friendliness and professionalism and they are always meeting our expectations and more! Thanks again for your valued service. Until next time…
The Goertz Family

Terri Cully

10 months ago

Steve was professional, knowledgeable, and very easy to work with. He found the water heater’s problems and everything will be taken care of in 2 days, which is fine because it was not an emergency problem. He was also kind enough to look at my “under the sink” plumbing situation and arranged for it to be fixed on Friday, at no additional cost.

Shanie Deepe

3 years ago

Shawn was awesome! He arrived within 2 hours of my initial call to Burton (on a Saturday!). Knowledgeable, friendly, and did great work for a fair price. I'm a very happy customer and won't hesitate to call again for future needs.

amanda Jordan

2 years ago

I called on a Saturday and Frank was at my house in about two hours. He was exceptional and very friendly. When Jim came back to give me an estimate, he was honest, friendly, and explained things in a way I would understand without being pushy. Highly recommend using Burton.

Angela Jones

a year ago

Mark from Burton came out and reviewed exactly what I needed. He wad amazing and so nice. If you ever get Mark Bostick you'll have great service!

Christine Gipe

4 months ago

Jake did a fantastic job with our plumbing very respectful, knowledgeable and hardworking. Burton seems to be the place to call when you need work done and done right. Thank you

Matthew Wurstner

a month ago

I had a challenging water heater replacement and Shawn did a great job. He was very professional. I am really pleased with how everything went.

Christopher Moore (Chris)

a year ago

I was treated with courtesy and professionalism by both technicians that came out. They gave me several options to repair my sewer line and and went above and beyond to get me up and going again. Highly recommend them. The office staff was also very helpful and courteous.

Lauren Petit

2 years ago

THANK YOU, BURTON!!!!! You folks are the best!!!Today is Friday. This afternoon, I called our regular plumbing service to request emergency assistance to repair a leaking pipe in the basement of my son's home. Unfortunately, the earliest appointment that company could offer was a week from today. I then called another plumbing service ... one that is part of a well known national chain ... that advertised 24-hour/7-days-a-week emergency response service. The operator took my information and promised to have a plumber to the house within two hours. About 45 minutes later, I received a called from that company informing me that they do not offer emergency 24-hour service, and they earliest they could respond was Monday.Then I called Burton AC Heating Plumbing & More. In less than an hour, I had 2 plumbers at the house working on the problem. They quickly identified the cause of the water in the basement and repaired the pipe and faucet. They then contacted a company that specializes in emergency clean-ups, and those folks will be on site shortly to begin the chore of pulling up carpeting and removing soggy drywall.The Burton plumbers -- Jason and Noah -- were professional, courteous, and kind. They explained exactly what they were going to do, then they did it. Great customer service and great quality of work. I will definitely be calling Burton in the future for any of our plumbing needs.

Carrie Dawley

3 months ago

The plumber fixed our issue and was helpful and friendly (although we suspect he fixed things that didn’t need to be fixed given our pipes had been replaced only a year ago). He was supposed to come back to put a gold fixture in our tub but never did. But despite that, my poor rating is due to the fact that we sent him home with a check. Three months later, Burton contacts me saying our account is past due. When I asked about the check we gave to the plumber, they said it must have been returned due to insufficient funds. I have bank statements to prove this isn’t true. No one can tell me what happened to our check. I was also told that they sent us multiple bills, but the only one I received is from today. They want me to submit a second check, but I’m hesitant to do that given their disorganization and dishonesty. I wish they would update their system to allow online payments. Given how much they price gouge, surely they have the money to put into a website payment system so they don’t have to pass checks between multiple hands?? In any case, it never looks good to blame customers for your mistakes. I will definitely go back to using Tritz Plumbing in the future.

Elizebith Young

2 years ago

Darin and Cody provided absolutely great service, upfront and honest!Will definitely use this company again!Update 3/16/21We had Johnny come out to inspect our furnace for maintenance purposes and he was very kind and professional. Fantastic costumer service on his behalf!Update 5/13/21We had Justin come out to inspect our AC for maintenance purposes. Very knowledgeable, straight forward, and checked in every step of the way to be sure we understood. Great service!

Heidi Heeren

2 weeks ago

Jared did a great job today explaining and fixing our air conditioner. He was very professional and had a happy demeanor. Great!

LOUISE ALLAN

a year ago

They agreed to come do an estimate on relocating my current furnace but sent a salesman to convince us to buy a new unit. We never got the estimate we requested and he said to come back in the spring when they're not busy and it will be cheaper too. His verbal estimate range was $5500 to move the current one but didn't give an estimate of everything we need. They are terrified to give too much information. Now that I know about price jack up scams in winter, I won't be going with them at all in the future.

Jess Esch

5 years ago

I had a drainage issue with my bathtub and needed a quick fix before I had guests in town for the next few days. Ken from Burton showed up in the time frame expected and did a full evaluation of what the issue could have been caused by before jumping into the solution. He was pleasant and efficient with his work. Fixed in perfect time for my guests to arrive the next day. I would highly recommend Burton; they saved me from any lessons to learn in procrastination.

Georgina Penning-geis

7 months ago

I have been very satisfied with the service given by Burton and trust their workmanship. Always personable and professional .

Nate Grey

a month ago

John was great and friendly. Told me what I needed and didn't try to up sell me on services.

Sherlyn Sawyer

10 months ago

Keenan was prompt, courteous and professional. He has a great personality and explained what he needed to do in terms I could understand. He gets 12/10 stars!

Nathan Ofstedal

2 years ago

The technician, Jason Ridnour, was very knowledgeable and professional. He diagnosed the problem quickly, presented options for repair, and was back the next morning promptly and completed service quickly. Very personable guy, great service. 100% happy and satisfied with Burton AC Plumbing and Heating, and Jason in particular!

Sara Goodman

2 months ago

I called Burton this morning on a last minute but relatively small job and they were incredibly responsive and had someone out within a few hours. Seth was the plumber who came and took care of everything we needed and give us some good advice for the future. He was very thorough and patient and we highly recommend Burton and Seth in particular to anyone who is in need of plumbing or HVAC services.

SilverWyvern360

a year ago

First of all, my overall experience was great. The technician showed up on time, was professional, polite, and made it easily to understand the overall health of my furnace. He also gave me a number of good recommendations on things to think about now that my heating system is getting up there in age.With that said, I can be more at ease and I have a plan of action if something were to go wrong. Thanks again for the much needed service!

Hannah Nesbitt

2 years ago

I had a WONDERFUL experience with JJ Williams & Derek Martin. They came out and did a thorough inspection of our stuff for us, inside and out. They were polite, upbeat, and very easy to communicate with. They did a great job representing Burton and I hope next time we make a service call we can expect to have them again!

David Christianson

a year ago

Had Zach McCall and another individual swing by this morning to replace my water heater and check out a couple issues around the house.Both of them were absolutely fantastic with regard to work ethic, patience, friendliness, and job knowledge. The completed work is excellent and any question I had was answered professionally and with a proper amount of depth.

Michaela Drewel

4 months ago

We had a clogged kitchen drain. Jake arrived when he said he would and got to work. Our drain was working within 30 minutes and he even got our sink sprayer working better! Thanks Jake and thanks Burton for getting out to our house within an hour of my call!

stephen warren

2 months ago

Shawn was great! Very professional and friendly!!

Kimberly Glass

5 days ago

Jake did an excellent job opening the clogged main plumbing line--very good service. Professional, courteous, and timely.

Dawn Schamp

2 months ago

We had a problem with our old plumbing and Jake Stuart was absolutely wonderful!! We live on a tight budget and they were able to still help us! Love Burton!!!

Brittney Williams

2 years ago

I am very thankful for the great customer services that was provided by Nathan! I asked for him to knock versus ringing the door bell (dog will freak out). You would be surprise how many people do not listen to that. He also came in following CDC recommendations about mask/gloves etc. Once finished he was very thorough and details about work that might need to be done and walked through each of the cost. Thank you.

Jill Weber

a month ago

Jeremy did a great job explaining our options to us. We’ve had great service in the past with Burton and will continue to be repeat customers!

Gina Sterns

4 months ago

Devin did a great job cleaning out a bathroom sink drain for me today. Thank you!

Bob Brown

5 months ago

Where do you get these people? Craig was great, he explained everything and not once was he high pressure. Thanks Burton, keep up the great work.

Michael Wenig

a year ago

Keenan Smith was the technician. He was both professional and personable. He provided us with a range of options to take care of our issue. When we chose the options that were best for us he performed the work in a timely way. Our issue was resolved to our immense satisfaction.

Robert Foster

a year ago

Burton came through in a time crunch! Our water heater died and Mark with his team assessed the issue and provided us with 6 options. The work was done fast and clean. Top notch service and my mind is at ease. Mark is very knowledge and a HUGE asset to Burton. If your plumbing is hurtin…you know what to do.

DowningJ82

a year ago

The electrician that came to my home was exceptionally knowledgeable and listened to me explain what we had done to fix the issue. Instead of trying to gouge me in prices he told me the simple solution to the issue and that he would waive all charges since it was an easy fix. I will definitely use this electrician again.

Brent Litz

2 years ago

Ross Sinnett was great. He talked us through the process and made sure the job was done correctly and that we were happy with his work. We could not be happier with the VIP program Burton offers.

Daimon Schwartz

6 months ago

Devon did a great job and fixed same day. Very helpful and knowledgeable.

Kaela

2 years ago

Notice our water heater was turning on and off randomly for the last month. Went to Google and saw Burton and they had some good reviews. I called and set up an apt and was advised that someone would be out last week. He showed up and said the water heater warranty (whirlpool) would only repair the water heater part but not pay for the service. Totally understand but when he left he told me it would be $317. I was a bit shocked but needed hot water and didn't know that I could be getting quoted way too much. Anyways, we get the part, the tech calls and comes today. He is literally here, maybe 15 min. Fixes the part, then sends an invoice for $0. No breakdown of what I am paying for or even an amount. Emailed asking for a breakdown and got a quote sheet that was hand written by the tech. Burton called after I asked again for a breakdown and informed me of the following:1. They don't charge by the hour they charge by the task...So vague and if you don't know anything about the going rates in your area, you wouldn't even know what that rang would be.2. This task took maximum 10 min to diagnose and 15 min to fix. That is a total of 35 min of labor. $327 for 35 min of labor. No parts, Labor.3. When he left, we discovered it was now leaking Gas. Called him to come back, which he did. Was advised by Burton, it's possible he will charge me for coming back. SERIOUSLY? Also, The guy who called me from Burton and told me all of this stuff was not the tech. I am assuming its one of their Customer Service reps.4. After talking to several friends/family, I have realized HOW much I just overpaid for trusting a household name. I don't expect a reply, I also don't want a generic apology from the CEO or whatever I just want to help the next person choose to not get ripped off.The tech travis, was not rude at all. Not sure if he is a part of this whole process but he was not rude.

Elizabeth Oliver

2 weeks ago

Daniel was a very exceptional representative of Burton Heating and Cooling. He was friendly, professional and paid a lot of attention to details. He told me exactly what needed to be done and showed me it as well. Great value for the price!

Jo Beranek

9 months ago

Service by JJ Williams stellar! My husband gives two thumbs up from observing service. Burton is great to work with, very responsive and always on time.

Jarred Schwieger

11 months ago

Keenan was very personable and communicative about my issues. He took care of the issue in a timely manner and left the place spotless.

Stefanie jankowski

4 years ago

I would like to give Frank Christensen 5 stars for his service today. He was extremely polite, professional and very knowledgeable. He took the extra time to show and explain things to me in detail, which was much appreciated. Burton is very lucky to have found such a loyal and dedicated technician.

Gayle Schnatz

11 months ago

Have never had a bad experience with Burton. I have used them about a half dozen times through the years and I have recommended them to others. Every tech they send for various jobs are always professional and courteous.

Whitney D

7 years ago

Brandie set up the appointment. She was nice and efficient.Patrick was my technician. He was absolutely lovely. If anyone from Burton reads this review: that guy needs a raise. He was patient and professional. He explained things to me in ways that I could understand them. Leasing the land, he let me know that the sewer issue was not mine, but the land owners problem and it was so refreshing to see someone stand up for what was right. Patrick and I argued about me paying for his services because he said was not going to charge me and I insisted on paying something so he allow me to pay the $49.95 fee for the service call. When the representative for the landowner arrived, Patrick explained to him what was wrong, showed him the issue, and told him how to fix it.It's very rare for me to leave a review, but this guy deserves recognition. He deserves recognition for not only being a great representative of your company, but for being a person who presented himself with ethics and morals. Please give him my best.

Ty Gee626

11 months ago

The technician was very polite and a pleasure to work with. The service was fast. I appreciate the technician making the effort to try to clean up his mess. Most technicians or workers just leave the dirt where it is, but Allan was not willing to do that. Although, I told him I would clean it up with no worries. Thanks Allan!!

jordan crumb

8 months ago

Called for a simple clogged kitchen sink. Was told it would be $88 and that the service person would be out the next day between 8am and 12 pm. He showed up at 4 pm after I had to call and ask what was going on. Then was told it would be $192 and that the $88 was just for them to show up and look at the problem. Will not be doing business with this company again..avoid.

Ross Sinnett

2 years ago

Stephen was very professional and got the job done quickly. He explained the process and answered any questions I had. He had dog treats for my dog and didn’t let my annoying children bother him. We will definitely request Stephen for any issues we have in the future!

lisa thurber

a year ago

Please stay clear away! Complete criminals! If they can't fix your problem, they create one for you. They pry on old people. Disgusting company!
No,I did not use your service. My mom did and no I will not tell you her name because I don't want her harassed now that your true colors are out.

Emily Kelly

a month ago

Jeremy and Shawn were personable, friendly and knowledgeable. They quickly and efficiently located our issue and presented us with different options to fix our problem. They left us feeling safe that our problem was taken care of. We will be calling Burton if/when we need to do so in the future!

Joseph Pavlik

a month ago

Travis Booher did an amazing job! He was friendly and polite. I couldn’t have asked for a better experience.

K Brown

a month ago

Jeremy Miller was very professional. He was very thorough with his explanation. I feel confident knowing someone with his expertise is on the job. I would highly recommend Burton with representatives like him!

Jodie Greenberg

a month ago

Jared was kind, professional and very knowledgeable. Wonderful to work with

Victor Carrillo

a year ago

Shawn Nelson was super professional, knowledgeable and friendly. He explained everything he did, was very communicative. He diagnosed and applied the proper and quality fix action and, in a short amount of time, we had water again. The fact that Burton hires veterans is a definite plus and, as a retired veteran myself, my wife and I appreciate it. We will ask for Shawn by name in our future plumbing needs.

Jenone PCX

4 years ago

Ray was professional and very knowledgeable. Explained the issue in great detail and supplied several options based in facts with varying degrees of work, cost and warranty.The completed work was done quickly and to perfection.Would definitely recommend for services!!

Eli Gaisford

2 years ago

Brian and Justin installed an air conditioner and furnace in about 6 hours. They were polite, courteous, and professional. But the best thing was they knew the system very well. Definitely appreciate the level of knowledge and professionalism from these two and everyone else I’ve had contact with at Burton!

michael powers

a month ago

JJ Willams a big fan of NYC did a great job today. Coupon was great also

Diamond Dave

3 months ago

Stephen did a great job and answered all of my questions. We are very satisfied with the level of service we received.

michael smith

a year ago

Steve Bednar is a good man, I really appreciate that he is very professional, informative, knowledgeable and very honest. He will tell it like it is and gives a costumer an honest opinion of what they should do to remedy the problem and not just put a bandage on it. I will always insist on his help with any future issues that I may have. Thank you guys.

Terry Dunaway Sr

a year ago

He was very nice, explained everything that was going on. Will call them again if we ever have problem. Had to have our lines scoped to find out what was going on. They figured out and what the issue and got right to it. If and plumbing issues in the future, we will definitely call Burton.

Amy “Marie” Neilson

5 months ago

OVERALL a professional, polite, knowledgeable, accommodating service that i would highly recommend as a military wife of numerous years. HIGHLY RECOMMEND.

George Schmidt

a year ago

I purchased a new furnace from Burton 11/2020. Now that I need service, NO HELP from them. Instead of telling me , your call is two- three weeks out. They told me on 5-10-2022, out tech. Will be on site between 8-12 that morning. At 10 am that morning, I received a call cancelling my appointment. They had A C calls and Zi would have to wait? Rescheduled for 5-13-2022 in the morning.At 11:30 I called and I was scheduled for an afternoon service call? It’s 4:30 and still no service call !If I had looked into their poor service rating, I would never have used them.Please don’t look at the reviews on their web page, look at the independent reviews. They show the true rating of 2 out of 5 stars. These reviews repeat the same problem, poor service.

Madison Moore

2 years ago

My furnace went out on a weekend. Burton made it a priority to come quickly (they were here within 90 minutes) and were very professional. 10 days later I had water leaking from my ceiling underneath the upstairs bathroom. Burton was able to see me 8am the next day. I appreciate how all the servicemen were good at explaining the problems and options for fixing them.

Jim Abrams

a year ago

We’ve been here for 15 years with Burton being our first call for hvac emergency repairs in July 2005 and the only heating plumbing and hvac contractor ever since because of the outstanding service technicians and customer service representatives.Great company!J. Abrams 12/30/2021

Shane Hoer

a month ago

Eric did great in diagnosing my air conditioning unit.

Meghan Wageman

7 months ago

Our kitchen sink was backed up. Travis was prompt, professional, and explained the process and our options thoroughly. It was nice to see everything broken down and the pricing before the service was completed. Besides fixing our sink, Travis was easy to talk to and just a nice guy! I would recommend Burton to anyone with this kind of plumbing issue.

claudia rogers

2 years ago

I was visiting my elderly father after coming from out of town. I called Burton at the last minute after I noticed an issue at his house. They had an opening the same day and sent Shawn Nelson to fix the original issue and install a new water heater. He was very responsive, pleasant and professional. He was super patient with my 93 year old father’s constant questions. I felt good leaving the next morning knowing that everything was taken care of and Dad wouldn’t have to worry about any more issues.

Alex Wise

2 years ago

I am a first time Burton customer and I am very pleased with the service they provided to me. Alex Martinez and his crew arrived on time with a professional appearance, completed the task and cleaned up after themselves, all while staying on budget.

Lori Rasmussen

5 years ago

Had a great experience with Burton. Scheduling was quick and easy. I was lucky to work with two great technicians. Jeremy and Jason were very professional. Jeremy did a great job installing a new electrical outlet for us and Jason also did a great job installing a new hot water heater. Would highly recommend Burton for any electrical and plumbing work.

HCL

a year ago

Bill was friendly, knowledgeable, effective, and efficient. He explained the process to clear my drain and he also recommended other services from Burton that I can benefit from.

Rick ER

7 months ago

Can these Google reviews be trusted? If you look at Yelp reviews, they score a 1.5 out of 5, with 129 reviews. Here they score 4.7 with 4,815 reviews. I am a member of Nextdoor, and the reviews have been terrible for Burton, probably more in line with Yelp. I went back and looked at the history of comments of Burton on Nextdoor, and it has consistently been terrible over the last 5 years. So, what gives? Just trying to figure out the inconsistencies

Tom Lapinski

2 weeks ago

I learned a lot from Stephen. He was very thorough from start to finish. Very pleasant to work with. Burton keep Stephen.

Quintella Betancourt

4 weeks ago

My service tech for today was John Erickson. Many thanks to him for the cleaning/maintenance he did on my air conditioning unit. He was very thorough with explaining any issues he encountered and answered all my questions I had concerns about. I would definitely request him when air/heat servicing is needed in the future. Great Job John Erickson and Thank You!

John Cherica

10 months ago

Jeremy was very professional, diagnosed the problem and repaired the electrical to our dishwasher very quickly. I would highly recommend him and absolutely use their service again. Thank you!!

Joel Knott

3 years ago

Craig did a great job with our AC Check and repairs needed. He was very friendly and very informed on what he was talking about.The thing I love about Burton, is that they always give you 3 or 4 Options for repairs, and no matter what you choose, even if it's the lowest priced option, they don't try to up-sell you or change your mind, and they continue to treat us in a friendly way. We've used Burton for 10+ years and have always been happy.

Terry Kaplan

2 months ago

Very personable he expl my options and we agreed on his course of action. I'm happy with Jeramy and do recommend his services.

Victoria Cabbell

2 years ago

Dylan was great with providing details & info regarding our drain issue & services provided. He arrived within 30 min of our initial call! Was friendly & very helpful all while getting the job done. This company was recommend to us & I now know why! We will be returning customers if we have any future issues. Thank you!

Milena Palahanska

4 years ago

We had issues with the pilot light on our water heater. I went online. Loved the option of using chat to talk to a representative. Very prompt response. In addition I liked that they send e-mail with a picture of the technician. He was on site within few hours. After evaluation of the issue the technician presented options and offered his opinion, which was great. We had to replace the water heater and he did it fast and professional. He offered different products to choose from, which I appreciate. I liked that all happened within 4-5 hours.I will use Burton again and recommend their service.

S Smith

2 years ago

After a call to Burton AC, moments later I received a text from technician Josh stating he was on the way to fix our flooded basement with sewage. When Josh arrived he quickly accessed and resolved the situation. Josh provided helpful information in a very professional manner ensuring we fully understood the process. Josh also called a restoration company which called us and scheduled an appointment. I definitely recommend Josh, he was positive, professional and highly informative.

Kim Spillers

3 months ago

Jake was awesome!! Super friendly and polite!! He was very knowledgeable, efficient and he had a great work ethic. He thoroughly answered our questions and explained what he was doing as he went along. His professionalism and enthusiasm was outstanding!!!!

Kelly Crawford

a year ago

Very impressed with the company responding, diagnosing the problem, finding the material in such a short period of time, and performing the work in the same day!Technician was extremely knowledgeable, all-around great guy to communicate with, really enjoyed his company and his conversation

Russell Neumann

9 months ago

Devin is very personable and professional. He was great when my dog. He looked into the problem with my toilet and found good alternatives and ways to fix it!! Great work.

Craig Groeneweg

2 months ago

A/C was not working. Called around 8am and Frank was at my house a few hours later. He did an excellent job at finding the problem and teaching me about the entire system. Professional and very knowledgeable.

Brandon Morris

a year ago

I had Bill Sears come out to my house, he was super respectful and very nice. He was very professional and honest about my clogged floor drain. He advised me of the best route for my situation. I was a little worried He would not get it unclogged. But he came in with a determined attitude and got my floor drain all cleaned up. Highly recommend!!

Tina Johnson

2 years ago

Johnny was awesome. He was fast but thorough. He showed me how to clean my outside unit. Since I hadn’t had it serviced in a couple of years, I asked him to do the cleaning. He was willing to show me how to do it, when I asked, but I realized I didn’t want to risk hooking the wires up wrong.

Tom Reilly

3 years ago

We needed emergency service ASAP as sewage was backing up into our bathtubs. Other companies were not able to come out on a Sunday, but the Burton company was able to send someone to our house within a few hours. Darin Hobbs was very helpful not only in fixing our clogged drains, but answered all of our questions and offered great suggestions and advice for the future regarding our toilets and drain. He was very professional and went above and beyond what we expected. He represented Burton well and we will definitely continue using their services in the future based off of this interaction.

Jody Quartoroli

10 months ago

It was easy to schedule an appt for the same day. Phil made sure our sump pump was working correctly before he left. Ended up being a connection issue and he took the time to show me what happened.I will definitely call Burton with any of my issues in the future. Thank you Phil!

Denise McCown

5 years ago

Ian and Joel were both awesome. They came, worked to diagnose and fixed our furnace. They made calls to the dealers to check if there were any warranties that could be applied.I appreciate their time and honesty as they worked through each scenario. Very professional.I would highly recommend Burton and these two gentlemen.

Susan Rachwitz

2 months ago

Shawn Burden was great - offered options for my system maintenance and took great care of my system!

Kim Peters

7 months ago

I had purchased/installed a water heater a few months back. I received great service. I was able to pick my own options for the financing. Thought would go back since my furnace stopped working. This is when everything went down hill. Furnace went out on a Sunday so 189.00 to come out. I bought a standard digital thermostat less than 100 he charged me 118 to install it. It took less than 10min to install then tells me to be careful with it cause it is not mounted very well. Then he goes down and looks at the furnace and low-n-behold I need a new furnace. But he got it running until next morning. Finance guy Kenneth shows up takes pictures then proceed to tell me he is going to the truck to figure out what would good better and best. Comes back doesn't even show me the estimates and decided for me..the better. Adds in duct cleaning. Well Monday comes they showed up bright and early ready to go! They installed the furnace and fixed the thermostat. One of the men that came was irritated over something so he made being in my own home very uneasy. He dropped a tool and he look like he could go off at any time. I asked about the duct cleaning they didn't know. So I called and it was set for the next day Tusday morning. Ok Tuesday comes and goes no call or show. I email Kenneth and he said sorry and he will get the schedule and call me Wednesday morning. No call or show Wednesday. Wednesday night I sent another email and told them just cancel and take it off my bill. Well they did but still no response or call to apologize or anything. Better off their prices are outrageous. Will not do business with them again.

jordan wallace

2 years ago

Everyone was very friendly and professional from the repair man, to the service rep, and the installers. The installers were professional and did a great job. They also explained the ins and outs of the new system very well. Would use again.Update: Ross from Burton's came out to perform a check on the system (1/19/2021). He was very professional and got the job done quickly. Still reccomend Burton's for heating and cooling needs.

Victor Gbemudu

5 months ago

I am very impressed, Zach gave me a good tutorial on importance of maintaining my furnace. The picture was there to show how much work that needed to be done.

Michael Brown

8 months ago

Called 3 places to get an estimate. Backlund, Thermal, and Burton. Backlund and Thermal gave me quotes free of charge and we’re in the same price range. Burton gave me a quote 3 times as much as the other two and charged me for it.No complaints with the plumber himself, he was professional, personable, knowledgeable and informative. Complaint is with Burton- it’s pricing and policies

Scot Campbell

11 months ago

Allan and Chris were great, he went above and beyond. Very professional and very knowledgeable. Will be using Burton from now on!

Richard Priddy

a month ago

Frank and Michael did a good job explaining my problem and helping me with a solution

Benjamin Shepard

10 months ago

Dispatcher Regan reached out early today to let me know that my service technician would be on his way soon. Shortly after that I received a text with a photo of my service technician Jake and a brief bio. This was great! Jake arrived and took care of shower drain very quickly after outlining the options. My shower now works great, and Jake smiled and shook my hand before heading back out to help somebody else. I would highly recommend Burton, Regan and Jake. They are all very professional, and they will make you feel like family.

Bob Campbell

5 months ago

Our 10 year old water heater failed yesterday, I called Burton late in the afternoon, and they set an appointment for me at 8:30 this morning. Phil arrived right on time, diagnose the problem, gave me quotes, and I decided to get a new water heater. The entire process, including a parts run for Phil, only took a couple of hours. He was very patient, answered all my questions, and did a great job, including cleanup. I would use these guys again.

bill steele

a year ago

AC quit cooling. Christopher found defective contactor. He had part on truck and was gone is less than hour. Very professional. Will use again if necessary.

Joshie Versace

11 months ago

Jeremy was on-time and professional. Wore protective booties on his shoes in-doors to protect my floors even when I told him it wasn’t necessary.Jeremy provided basically a consult to diagnose an electrical power issue/possible power line cut caused by C.R. Menn concrete during pouring of concrete (which C.R. Menn is refusing to take any responsibility for. Beware of C. R. Menn).Jeremy provided an honest assessment of the situation and provided a written statement of possible solutions as well as costs on the spot. Pricing-wise I do not know how they compare to others but as far as service goes Jeremy was very professional, knowledgeable, and respectful. He has my trust

KYO767

a month ago

Jeremy was one of the best technicians I’ve ever worked with. Super professional!

Lisa Cumberledge

9 months ago

Bill did a great job on my drain! Came earlier than original appt time. Very happy with the work that was done.

Emily McIvor

a year ago

We needed some emergency help with our AC on the hottest day of the year and Burton was able to send a tech on the same day. He then came back the next day to ensure that everything was working properly. They did a great job.

David Richt

3 years ago

I want to up front say that the young man who did my annual furnace inspection was friendly, cordial, and very professional. But in all honesty, I am losing interest in having Burton service any of my appliances. It didn't help that I had to wait 6-8 weeks for my service. I am a VIP customer, which apparently means nothing. And just once, I would like Burton to complete the service without telling me that I need to spend another $150-$300 to do the job right

Michael McManigal

a week ago

Very thorough, and explained in detail what they was doing. Would highly recommend Burton for your heating, A/C and plumbing repairs and service

Robert Vlasnik

a year ago

The technician…JIM SEARS…did a terrific job…from first introduction (he’s a very personable guy), discussion of the basic work and alternatives, performing the work, and ‘clean up’ when the work was completed. Drain issues are never ‘fun’, but JIM DEALT WITH THIS ONE VERY PROFESSIONALLY…ALL GOOD!

Ashley MJR

a year ago

The furnace was making weird noises. I called Burton and they sent Justin out for a diagnostic. He was very polite and courtesy and really made sure I understood the issues and helped with making another appointment so I could get estimates on replacing it.

Cassandra Daves

2 years ago

Johnny Williams is awesome! He has been assigned to come to my house before and I can only say great things about him. Just a routine furnace check but he's always very professional, courteous, and informative. I'm actually going to see if he can be assigned to future furnace checks, he's just that awesome.

Sam McCarter

6 months ago

Conducted a full HVAC and water heater installation at a property of mine. Sales process and install went fine, would even say they went great! It was the after service that was awful. The HVAC system developed a gas leak several hours after install (things happen, not upset about the leak). We called MUD out, they confirmed the leak, traced it's exact location, but they didn't have the tools to fix it on the spot. Red tagged the unit, but left it operational as while it needed repaired, it wasn't a shutdown level danger per MUD. Immediately contacted Burton; after hours line set up a repair tech for the next day to get it fixed. Next day rolls around, office lady calls to confirm appointment. Calls back a couple hours later to inform me her manager cancelled the appointment as they hadn't been notified by MUD directly so they wouldn't send anyone out till MUD contacted them.Eventually, several phone calls later and being promised the manager would call to explain everything to me, they relented and sent an HVAC tech (spoiler: no manager called). Tech confirmed there's a leak at the spot where MUD said, but he'd need a plumber to fix it. No biggie, not everyone can fix everything. Plumber arrives, smells the gas leak, but says there's no gas leak after doing a soap test (not an approved leak test per MUD). We called MUD back out, different response guy confirms the leak is still there, but he has the tools to fix it for us and does. I complained to a tech that did a follow-up call and asked for a manager to get in touch. No manager ever contacted me.I could have probably saved a few thousand dollars by shopping Burton against the competition, but I highly value customer service and they had the reputation for great service. Now I know for any large projects to go with a different company, as I can spend less money to get treated indifferently by management. 4 people on 5 occasions said a manager would reach out. Not a single one ever did. I would not recommend Burton to any friends, family, or colleagues based on my experience, but highly encourage any enemies, rivals, or competition to use them so I know they too can be treated with apparent indifference.

Buck

5 months ago

Plumbing issue. Travis came out very cordial, informative and answered all my questions and concerns.

T H

4 years ago

I had Burton replace my 22-year-old water heater. The technician, John, was excellent. He thoroughly reviewed options and gave me several choices of cost, quality, and warranty. I made a deal on the spot. John then did the work immediately on the same visit, which saved me another appointment and more time off work. 3 hours later, I had a new water heater, fully installed. I'm very pleased with the quality of the work, neatness, safety, and most of all with my new water heater!

Tanner Antrim

2 years ago

Johnny was my technician today, he was excellent. He showed up on time, did a thorough walk through of what he was going to be checking for. Explained everything in a way that was easy for me to understand. I believe I received a great price for the cleaning service he performed.

Dan Oliver

5 months ago

The guys was very professional and pleasant to be around And knowledgeable of their trade thank you all.

Clay Elson

7 months ago

Master electrician Jeremy did an excellent diagnosis of the problem and took the time to explain it to us so we could understand clearly how to prevent future problems. A+++ Highly recommend👍👍

eric picard

a year ago

Service Tech was awesome, on time, and professional. He identified the issue immediately, and fixed it quickly. The fee was hundreds less than expected, so that was just an added bonus. We will definitely call Burton for all our future heating & a/c needs.

Samantha Moore

10 months ago

Frank came to my house to do an annual inspection on my heating systems - while they can't do anything with the steam heat this built-in-1918 house has, Frank was still able to check out the forced air heating system the previous owners had installed and let me know what needed repair, what needed replacing, and overall what to look for/expect this winter! He drew up a diagram and explained it to me, as well as a written statement with his diagnoses, recommendations, and next steps. Not only was he clear and professional, he was extremely polite and personable as well! My kids had an unexpected day home from school and we chatted about his kids (and grandkids!) and my little boys, and even our dogs (my 11 year old lab mix took a liking to him and just wanted him to cuddle with her the whole visit)! I truly enjoy when Burton comes to my house because every experience I've had to date has been this wonderful. Having an old house and old HVAC systems has the potential to be a true nightmare, but Burton makes it clear that they care about their customers and that they know their stuff! Thanks Burton, and special thanks to Frank!

L N

a week ago

As my first time with Burton, I am impressed. The customer service is unbeatable! The tech(s) did a wonderful job explaining everything to me, and they let me choose the best option for my situation.

Erica Wise

2 years ago

I had a tech come look a sink and a tub in our house due to agreement on closing of the sale of our house. The tech didn't put a note that they looked at the sink but did put information on the fix for the tub that was done. Well Friday before Monday closing of our old house we get informed that we need an updated invoice to show that sink was looked at or we can't close on the house. Not Burton's issue on timing but I called Friday morning, called Saturday Morning, called 4 times Monday to have a manager look into this. I was informed by the manager that finally called me back, Allison, that they are allowed 48 business hours per request to get back to someone. I am sorry you are a manager and salary, check your emails on the weekend like everyone else does. Help a person out when they are in a urgent issue. So long story short, Allison had to contact the tech that was on paternity leave and have them update the invoice and call me. Apparently she couldn't do that for him? Also she was very rude due to she kept saying we are allowed 48 hours, sorry our closing of our house was delayed 6 hours because Burton could not update an invoice to show there was no issues with sink that was inspected. Seriously the manager there is rude and lazy.

Cautious Judah (Christian Foster)

3 months ago

Eric Fraizer was an amazing, professional and responsive Technician but I just wanted more of a Breakdown list of everything that’s going on with my H-Vac and AC. The only information that I was giving after the inspection was photos that I’ve already seen of my H-Vac and AC with no explanation or pricing of each malfunction.

Norman Kelley

a year ago

Devin was prompt, friendly, diligent and indefatigable. He worked for the entire afternoon to unplug our two drains. He was delightful to chat with when work was done and we were signing the orders. Please take a better picture of him! You know, he's really very intelligent . . . (smile)

skip bierman

5 months ago

Very knowledgeable and friendly associate who took time to thoroughly go over all the details and options associated with our furnace repair and or replacement options.

Kelly Stangl

a month ago

Sean was thorough explaining what he was doing. Great customer service. A great asset to your company

Mark Laughlin

2 months ago

After we had an issue with our original installation of a new system, Zach came out and corrected it promptly. He also diagnosed a potentially long term issue and came at a later date with correct parts and was very professional in getting our system tuned for max efficiency. Thanks Zach!

percy johnson

2 months ago

This young man is very professional and if I need your services again I hope to have him. Thanks

Marissa Halterman

2 months ago

Dylan was so kind and professional. He took the time to answer all of my questions. The service was timely but not rushed. I never felt like I was trying to be upsold on products or unnecessary maintenance. I will absolutely recommend Burton and Dylan as well!

Marley Macek

3 months ago

Being a homeowner, it can be daunting when repairs come up. Burton came out and was going to charge an astronomical amount of money to repair what they found and advised me they were being generous. They also charge for a leak check when I found out other companies do not. When I called a different company for a second opinion, they were able to see that the part that needed repaired was actually under warranty. Which automatically brought my price down. I also had to call the next day to get the invoice sent to me for the work he did do that I paid for. My Burton technician was nice enough but Burton the company itself I would not recommend as I believe you can get better service elsewhere.

Justin Pretzer

2 months ago

I have used them a few times and they always show up, do the work properly and charge a fair price.

Dawn Viramontes

2 months ago

Phil did a great job at helping find the root cause of my leak and fixing it. He also pointed out an issue I had with a (carbon monoxide) vent not attached to the outside vent, and had the time to also fix that. Much appreciated!

J.E. Stentz

a year ago

Burton provided exemplary initial and follow up service for us. Each associate was courteous, knowledgeable, and professional. Ryan (Sales) and Christopher (Service) went above and beyond to meet and exceed our expectations. We are grateful to have the comfort of knowing we can rely on Burton for such great service!

Vernon Larson

4 years ago

Another help call made to Burton, when your plumbing is hurting you better call Burton... I did and they fixed my problem.I hope you get John as I did. My hat goes off to my technician, he was awesome and did a great job. Very professional, knowledgeable, efficient and friendly. Placed numerous shoe protectors on each time he came into the house, I counted three different sets on to protect our floors, cleaned everything up when he finished. I say he deserves some recognition for being the perfect Burton face to the public and being such a great tradesman that knows his business. Give him a promotion.

Cindy Johnson

a week ago

Mark did an excellent job! He was quick and professional. He explained everything and answered all of our questions.

David D Johnson Sr

2 months ago

Martenn came to my house to inspect my to inspect my furnace only to discover things that Jackson didn’t tell me last year. Deeply appreciate Burtons, honesty and fast service.

JADE TURNER

6 months ago

Great service by Keenan. He was timely and professional. Keenan was also great in communicating the action taken and the cost of the service. Thanks Keenan and Burton

Teddy Ray

5 months ago

Erik did a fantastic job at explaining the issues and possible solutions. He was very friendly and informative

bill oyet

a year ago

I called Burton because our house was not receiving any cold air from our air conditioner and there was a leak in our HVAC system. They discovered that we needed to replace our capacitor in our unit and said the leak was due to our blower motor. They offered $300 to change the capacitor but were adamant that we purchased a new system for $10,000. Since we don’t have a lot of excess money I decided to look at alternative options and I found the capacitor we needed online for $15 and watched a YouTube video on how to install it, and after inspecting our unit I found that the leak was due to a clogged drainage pipe. Since making these adjustments my AC has been running great. I’m not creating this post to give Burton a negative image, but to empower those who are having issues with their systems to do research because you could be saving thousands!

Robbi Wurdeman

10 months ago

Frank was amazing! Very respectful of my property and my time. He diagnosed my trouble spots, gave me options and communication was amazing. Couldn’t have asked for any better! Thank you!

Tamika Washington

2 years ago

The technician was very professional and he even put booties on his shoes to make sure that he didn't track prints from his shoes in our house. He clearly explained my options and promptly finished the job. It was a great experience.

William Pence

11 months ago

The response was fast! Devin was great. Very thorough and explained everything. Gave us all our options. Did great work and cleaned up. You would never know he had been here. This was our first time using Burton and we were impressed.

Robert Crook

a year ago

Burton needed to diagnose and troubleshoot my thermostat which was not working right. Justin came out last week to do the diagnosis and returned this week to replace the faulty thermostat. He was on time, professional and responsive. Burton is an excellent company to work with.

Rebecca Yang

a year ago

What an amazing experience, start to finish. When we called for a tech to come out on a Saturday, he was there within the hour. Got our furnace up and running, and gave suggestions for steps going forward. Salesmen and installers were awesome and so professional. Very efficient process. They are the best in town!

matt klaus

a year ago

Don’t be taken aback by his age, Seth Chase is a professional and performs his job with happiness and confidence. I called Burton because of their reputation and was not let down in least. Being in construction for over 25 years I can tell you, these folks are absolute pro’s.

Deborah Mathewson

a year ago

We have nothing but good things to say about Burton AC Heating, Plumbing and More. They have been fabulous to work with and are very extremely timely in all things they do. We would recommend them highly to anyone and everyone. They are awesome!

Eric Willard

4 years ago

I was really impressed with the speed at which our water heater issue was handled, especially on a Saturday. We had a tech onsite within only a few hours, I thought the online chat and status calls were real helpful. What began as a hopeful repair turned into an all out replacement, and I was surprised that the dispatched technician (John) had a water heater with him so there were no extra waiting.Our tech John was very helpful, informative, and I could tell really knew his trade. He is definitely an asset to Burton. Not only did he provide great customer service and helpful advice to someone like myself, he made time to educate me on the proper way to keep my water heater working properly with correct maintenance.Thanks John!

Niccole Brye

2 years ago

Burton took care of my home! They installed new circuits so my appliances weren’t all working on just one! Gave me a bigger and more upgraded circuit box! Made it easier access for me as well and also labeled each switch for me. Very polite and patient with me and my home. Did a wonderful job 10/10 highly recommended!! Shawn S. and Alex M. Were nice and polite, patient and very informal. Thanks guys!

Thomas Grady

8 months ago

JJ was professional, thorough, and courteous . He wore a mask and booties which I really appreciate that level of thought. He also did a wonderful job explaining everything.

Barbara Morrison

2 weeks ago

Checked my air conditioner and did a thorough cleaning.

William Sikora

a year ago

Jake did an outstanding job in opening a very stubborn kitchen drain. I believe he went above and beyond his duties to get the job done. Jake is polite and likeable and I would recommend him for his thoroughness in his job.

Kauch 1123

10 months ago

Drew was very professional and personable. He did a great job and gave us lots of info.

John Pompa

11 months ago

Technician was very professional, knowledgeable and polite. He explained everything he saw during the inspection of the furnace and a/c unit. And provided an estimate on items that needed further work, cleaning furnace and a/c unit.

Kelsey cronin

a year ago

Our technician was amazing ! He was so patient , and took the time to explain everything . He didn’t try to sell us on anything , and gave us cost effective things we can do to maintain our system as long as possible . So thankful for Burton! We will continue to use them because of their excellent technician and professionalism.

Matthew Bryson

6 years ago

I set an appointment for repair on my furnace last night, and Burton's technician, Craig S, arrived on time this morning. Craig was courteous and very helpful. He thoroughly explained everything relevant to my repairs and also provided other helpful HVAC information. He left me very confident in his honest work, and far better informed on how to take care of my system.Craig introduced Burton's membership program and benefits to me appropriately and without pressure. For my excellent experience with Craig's service today, along with the membership benefits, I happily signed up. So well done Burton, on sending out Craig this morning.

Michael Gentile

a year ago

Jake was absolutely fantastic. 100% professional and customer service oriented. Jake was extremely informative and helpful. Jake quickly diagnosed the problem and resolved my issues. I would 100% recommend Burton and Jake. Burton has serviced my household on previous occasions and they’re always great. Thanks Jake!

Rosalee M. Andrews

9 months ago

Jj did a great job showing me what was going on with our Heating unit. Jj explained everything to me in great detail and he had amazing customer service skills. Jj answered all of my questions and was very patient throughout the entire process. I highly recommend Jj. Give this guy a raise.

Kristin Knott

4 years ago

Shakeil was professional and so nice. He took care of our furnace check and informed me of what minor adjustments he had made to our unit and what we could do differently to make it more efficient and last longer. We have only had positive experiences with Burton and won't use anyone else.

DavidisGoliath

a year ago

Awesome experience. Technician came right in and within moments the system was working again. Exactly what I would want if my water heater ever does this again! He deserves a raise Chris Jakal! Lol

Jim L

a week ago

Eric completed a furnace and AC check and did a great job of going through both systems

Justin Brewer

2 years ago

Matt from Burton showed up on time, was very professional and transparent with what services he could offer and the prices. After agreeing on the services, he worked quickly, and went beyond what we agreed on, but at the original price we were quoted. We were very satisfied.

Lara McCormick

a year ago

Bill Sears was great! He came after hours and stayed until he figured out what the problem was. He was professional and personable. I ended up purchasing the VIP plan and plan to use Burton for our other needs

Dan Hagen

3 years ago

My furnace stopped working at 4:45am and I called Burton at a little after 8 am. By 10 am they had a couple of repairmen at my home seeing what was wrong. They answered all of my questions and after fully understanding the furnaces condition decided to replace it. 2 days later at 8 am Charles and Jake arrived to remove and replace my furnace and air conditioning unit. They were very knowledgable and polite! I am very happy and totally satisfied with Burton and if I have any problems in the future they will be the first I call! I highly recommend their services to all that I met and know!!!

Amy Johnson

a year ago

One star? How about NO stars!! A month ago, we had Burton out to unclog a pipe. That all went fine. They offered to do a free video inspection to see if the main line from the house to the street was good. Unfortunately, found a section of pipe that had deteriorated under our driveway. I personally saw the video, so I knew it was bad. Signed a contract to have them come back & tear out the one concrete panel, replace the section of pipe and then pour in new concrete. Scheduled appointment for 04-28. Today, 04-25, a crew shows up unannounced and starts tearing up the driveway. Instead of cutting the single panel and then jackhammering the panel out, they used a bobcat to just chuck and break up the slab in pieces, which they then left on the curb. In doing so, they damaged the panels on both sides. They didn't put anything down on the lawn to protect it, so it has huge chunks of grass torn out. When my husband confronted the crew about the damaged panels, the guy said well, you can get someone else to finish it then AND THEN THEY QUIT AND LEFT! (When my husband had talked with the crew earlier, the guy stated that they had only been working/contracted with Burton for THREE DAYS.) The manager, Darrin, that had been out at the contract signing, said they had experienced crews that do great jobs. That is a joke! After calling Buton several times and explaining the situation, I was told Amber would call me back with a resolution. Didn't happen. I had called Darrin 6 times with no response before he finally called me back. Decided to cut our losses with Burton, they reduced the origin amount due and we contacted a concrete company to tear out the two damaged panels and then repour a total of 3 panels. What a headache and nightmare! Would NEVER, EVER recommend Burton to anyone!

Clay Kristensen

9 months ago

Called today for a clogged drain and they got out here today and fixed it. It was under a one-year warranty so it didn't cost me anything.

Sharon Robinson

a month ago

Shawn did an amazing job checking out our air conditioning system. He shared findings and suggestions which was really appreciated

Andra Moehring

4 months ago

Shawn and Aaron did a great job. Shawn was very professional and thorough in giving me all the details and options available to me. I appreciated the time he took answering all my questions.

Dawn Haynes

a year ago

He was very thorough in his observation of the problem. He was courteous, friendly, knowledgeable and most of all efficient. I would recommend them and will use them again in the future.

Lawrence Butler

11 months ago

First let me say that Justin Gower, the tech, was very professional! He told me why he was here and what he was going to check on my A/C system. He explained everything that he did when the job was done. He answered all of my questions and asked me did I have any other questions about what he did. Mr. Gower will be my go to man whenever I go to Burton's. Thanks for sending me such a professional. He represents Burton well. Excellence job Mr. Gower, ten stars plus!

antonio martinez

2 months ago

John from Burton was great. He told me exactly what he was doing, answered my questions, kind, and direct with his answers. Would recommend their service.

Kate Purrkins

4 years ago

I don't normally use Burton because we use a different company but we had an emergency and the other company was booked for the next few days. John with Burton was able to show up same day, about an hour after I called! The emergent fee was steep, but not too unreasonable compared to the several other companies I called.John was extremely thorough and did a great job explaining things to me. He laid out my solutions clearly and answered all my questions. (but I really didn't have too many because he explained everything well) He was very nice, I am very happy with my service. I would recommend them!

Mark Dahms

3 years ago

Frank was awesome! He did a great job cleaning our furnace and was very personable. He was very helpful in explaining how our furnace works in terms that made sense to us and showed us what he was talking about with the pictures he took. I also really appreciated how he took the time to answer our questions. Thanks Burton and thanks Frank!

Bobby Neal

3 months ago

Phil Ring did a superior job. Really knows his profession. Couldn't have asked for better service. Will call again if I need a plumber in the future (but I hope not to need one)

Nicole Seeman

7 months ago

Shawn was great to work with. He was personable and took the time to explain things in a way that was easy to understand. I will be using Burton for all of my household needs.

Jean Blackburn

5 months ago

Sean repaired my hot water heater i did a wonderful job what a nice man give him a five

FreeBird

8 months ago

Update 11/29/22:Steve is still amazing and goes above and beyond to provide exceptional customer service!As a first time Customer with Burton, I was blown away with the friendliness of the representative I spoke with at dispatch and how quickly I was able to secure an appointment.I received a text with picture and name of who to expect, prior to my tech arriving at my home which was much appreciated as a single woman and parent of 4 children.Stephen Bednar arrived right on time and was professional, kind, patient and extremely knowledgeable about all services offered.He also wrote up a service plan with multiple pricing options and included a military discount, since I’m a U.S. Air Force veteran.He answered my millions of questions and my mothers as well. He made us feel comfortable and taken care of.As a 1st time home owner who has never had to call a plumber, the whole experience was pleasurable and I was extremely nervous even having to call. He cleaned up every work area after services and provided his business card upon departure, in case there were any follow up questions.I would definitely recommend this company and especially Stephen. Outstanding service, I will be a repeat customer. Thank you!☺️

Jennie Buser

4 years ago

Frank was great and very informative. He was pleasant to talk to and easy to understand when it came down to technical information. We did get into a conversation of the guy painted on the back of the truck and told him that every time I see it I freak out because it looks real and I just picture him falling out. My experience with Burton is always pleasant with this company. Frank is an asset to your company.

Brittney Grimes

3 years ago

Steve was extremely thorough in diagnosing our issue and answering all my questions. We've had so many issues over the last 2-3 years fixed by so many random different companies, none of which specialized in diagnosing and fixing our plumbing system as a whole...which is very unique to say the least. It was such relief to have same day answers and solutions all by a very knowledgeable, kind, and efficient provider. Thank you Steve and thank you Burton!

Kevin Meyer

a year ago

Mark did an outstanding job getting my repairs completed. Answered all questions i had . He has been our plumber for several issues and we are happy with service he has provided.

John Walsh

a month ago

Frank Christensen came out to perform system check on our 2018 Trane air conditioner unit and our heater. He was very personable, efficient and thorough. He explained what he did and what his system check results were. We were very pleased with his service.

Kurt keeler

10 months ago

Steve performed a routine servicing of my 2 yr old hot water heater. Perfectly executed. I then asked him to repair a leaking water pipe and he did so as a true copper artist ! Very pleased! Good guy !! kk

Vanessa Exline

3 months ago

J.J. was very nice. He explained everything to me. I highly recommend him

Max Holmquist

a month ago

Jared did great. He was friendly, explained everything, and got us the help we needed

TJ Reg

4 months ago

Previous owners used Burton, so had them come to check out some whole house water filters. Steve D. was a great salesman / set up guy. Talked us through the process, options high to low cost, and was very knowledgable about all of it. Think we had Travis do the work, and everything is clean & well done.

antoinette tribulato

a week ago

Jake did a great job quickly and effectively. Thanks

Stephen vanherpen

a year ago

Ronnie did an amazing job. Very honest with her diagnosis and explained all the option and gave her professional opinion.
Hey Burton! Give Ronnie her own refrigerate sp she can do her job better
Mr. Steve

Barbara Drabik

a year ago

I was given a crash course and educated on the total AC system. John was a great teacher while diagnosising the problem of my AC system. Needless to say on a 100 degree day, this was the last thing that I needed. Burton AC service man John was thorough and patient with all the questions and offered solid advice to manage until repair or replacement scheduled. Great job Thanks a-lot!!

Cindee Simpson

2 years ago

Matt was extremely professional! His work was clean and he was very informative. It’s clear that this company stands for the greater good of our community. He was honest and knowledgeable about what caused the clogged pipe, how to prevent it in the future, and a couple options to remedy the problem long term. Friendly and clean. 5 stars!

B Bleich

3 months ago

Very knowledgeable about our toilet problem, fixed it in reasonable time. Very friendly and professional.

Tim Connelly

a month ago

Devin was very professional and explained all the costs and services being provided.

Teri Andersen

a month ago

Called first thing this morning , my water heater went out, they sent Shawn and he did a great job, was very nice, and left my house looking like it looked when he came. Also answered questions that I had, very professional and courtesy. Very happy!

Diane Royer

a year ago

Jeremy was very thorough in everything he did. I really appreciate the time he took and the fact that he gave me an estimate minutes later. I also appreciate his expertise and taking the time to explain everything to me. I have several options to weigh and feel confident Burton will do an excellent job.

William W

2 years ago

Jason was awesome, came out when he said he was. He was super polite, and did an awesome job installing the faucet. We did find ourselves shucking out a little more money than expected, but Jason did provide us numerous options ranging from cheap to top dollar. He insisted that it was my house, and it was my choice. That empowerment for a customer is grade A stuff man. Nothing worse than someone trying to upsell every step of the way. We did get a new faucet, supply line, piping, and obviously the parts and labor which took us to ~600 bucks. However the peace of mind for everything he did in addition to the warrant has given me peace of mind for years to come. Thanks for great service burton and Jason. Y’all did great!

Jonathan Puett

7 months ago

Chris was great, understanding and very knowledgeable. Fixed my issue in about 15 mins.Would recommend to anyone

Casey Mourer

a year ago

I've had Burton come out for multiple reasons, and every time they do amazing jobs. They always send the right tech to help with whatever my problem is. I cannot recommend them enough, plus with the VIP plan I get annual checkups for routine maintenance built into the plan.

Dorris Bullock

11 months ago

After a second call for toilet backup. The first tech missed the issue but Steve explained and showed me what is going on with toilet. He was very knowledgeable and very insightful with issue. He was very nice and very respectful of time. Experience goes along way. Keep him and I will be asking for him everytime. Thank you Steve!

Deborah Wilkinson

a year ago

We had a problem with our bathroom sink faucet which was fixed by Burton and another problem crept up 4 months later in the same faucet. I assumed these 2 issues were related. They were not. Our technician explained the new issue and then advised that I contact the manufacturer of our faucet to obtain a tool which would be needed to remove a screen which needed to be cleaned (it was specific to our faucet). He did not have this tool. Best part - I was not charged for the visit. Extremely professional.

Julie

3 months ago

I would just like to say what a pleasure it was having Drew do my AC check. He showed up on time and was polite, professional and thorough. He explained my maintenance options but left the decision up to me. Hope that I am lucky enough to get him again when it's time for the furnace check. He represented the company well and is a true asset.

TheMgeppert

a year ago

Johnnie was professional, personable and did a nice job. Made some good suggestions without pushing unnecessary work on us. Always a plus.

Robb Shull

a year ago

Main Sewer Line was clogged, Burton provided 6 pricing options and throughly explained each one before starting any work.Bill was the service technician assigned to tackle my issue, he was on time, professional, and empathetic towards the unpleasant situation. He didn’t try and rush the job as 5:00p approached; instead explained what he found, shared his recommendations and then cleaned up as if he had never arrived - driving away well past 5:30p.You are appreciated Bill!

Bradley Moran

3 years ago

The Burton guys are fantastic. They showed me the issues with my furnace and gave me a few options for further action. They were very polite and respectful of my home. Overall it was a great experience, and I will have them do work for me again.

Steven D Johnson

2 years ago

We just had another problem with our new house and again called Burton. Once again we received superb service.The service tech, Stephen, was knowledgeable and friendly. He provided excellent service and additional information on both repair and replacement questions. The quotes included several options for pricing. Overall, a fine service call.ADDITION: Just had the annual review with Stephen. Time was well spent going over the minor problems, and spotting a potential problem to keep an eye on.

Anita Rodriquez

a year ago

John Erickson worked on HVAC and came in, got it done, and provided great service. Keenan Smith worked on the plumbing which was much more extensive. Keenan explained everything as he went along and answered all of my questions. When given options on the next steps, Keenan made sure to thoroughly explain each option. Keenan made a frustrating situation much easier to handle. Thank you!

Alisa Parmer

2 years ago

Today I had the pleasure of working with Darrin to get my drain unclogged. As my basement restroom had flooded. He did not pressure me to make an over the top purchase cause I am waiting for an insurance adjuster. He gave me a recommendation for water restoration that came out immediately. He was training a colleague Jeff during his appointment and he made sure I approved and took his time to explain. He even dumbed the explanation down and drew me pictures and showed me so I understood the severity of my problem. I definitely will use Burton again.

Bill Belew

11 months ago

Stephen was very helpful and knowledgeable. He gave me the best and worse case scenarios for the toilet running slow. Luckily, the former turned out to be the case. With a teaser price like this for cleaning a drain ($90-something), I was concerned the company will try to upsell different stuff such as a lifetime commitment to Burton for various services, or name my next child Burton, or something like that, but that was not the case at all. Stephen also gave me a price for a replacement toilet in a guest-bath with no obligation to purchase now.

Susie English

7 months ago

I called on the company, after hours on the coldest night of the year (so far) when my heater started making a loud noise. Zac was knocking at my door a half an hour later. He diagnosed the problem and was able to fix it. I would happily recommend Burton.

Ronda Dennis

2 years ago

Dylan was Very professional. And knowledgeable about what he was doing. He explained everything to me. With no problems. Once he got started it didn't take long at all and he was finished. I would have no problem with him coming back. For any other issues I may have with my plumbing In my house. Thank you Rhonda Reynolds

Douglas Brown

6 months ago

We used Burton several times before we realized that the are over priced and always upsale unneeded stuff. $17k later we moved on to another company. We are much happier and trust the new company more.

Anthony Pierce

5 years ago

The field tech was very personable and knowledgable. Once the tech arrived he was very quick determining what our issue was and was able to fix the issue within 15 minutes. The tech definitely went above and beyond what was needed. He gave a lot of tips on how to prevent future issues. I will definitely be using Burton if i have any future needs, specifically Stephan B.

Nick Sells

a year ago

Zack was great! Very professional and did not try to up-sell me which means a lot to me. He let me know my options and allowed me to choose what direction I should go. I would recommend Zack to anybody.

Bryan Zabawa

2 weeks ago

Drew (technician) came out the same day as our call. He was able to determine the issues with our system quickly and explained in a concise manner. Extremely happy we reached out to Burton.

Bridget Buda

11 months ago

We had a toilet backup, thanks to our three year old. It was like national lampoons level panic with the mess we had going on. Keenan showed up on time and was so friendly and knowledgeable. He fixed the issue in no time. The clog was definitely something we couldn’t have handled on our own. It had moved down the sewage line and it was completely blocked! Even gave us some tips to help prevent future issues. Great customer service! Thanks!

Eric Fitch

6 days ago

Burton was able to send Jared out to fix our A/C unit within 1 hour of our call. Jared was very professional, courteous and explained everything he was going to do before he did it. He was very transparent and in the end, was able to fix our A/C unit at a very reasonable price within an hour. We have used Burton in the past and our experiences have always been top notch.

NRSH Heimes

2 years ago

Have (now had) a VIP membership with Burton. Part of the VIP program they offer a free plumbing inspection. There were a few things that I wanted done so I was able to get a free estimate by doing the inspection. The cost for the plumbing work I wanted was nearly $1,800.00. Before deciding, I wanted to compare prices with other plumbing companies but most require a $50-$70 fee just to come out and do an estimate. Companies like this do this so they deter customers getting a second estimate and therefore jack the price up. I found another plumbing company in Omaha that had 5 star rating and offered free estimates without any VIP membership and the cost of the same repairs was about 1/3 the cost of Burton’s. In addition, every time Burton has schedule a day and time frame to come out they have yet to come out the day or time that was originally scheduled and always had to reschedule to another day.

Jennifer Midkiff

5 months ago

Bill Sears and the service from Burton investigating my sewer backup were stellar. Spent several hours on a Friday night identifying and documenting the issue as well as explaining it very thoroughly.
Extremely personable, very professional and honest.

Cynthia Rozier

7 months ago

Jake was extremely knowledgeable and took the time to explain the course of action that he would take to resolve my emergency plumbing issue. Overall, I received excellent service and will select Burton in the future!

Kristy Leahy

a month ago

It felt like Burton truly focused on customer care and service. Honest. Prompt. Courteous. A rare find.

Avery Madden

a year ago

I can’t say enough good things about Frank! He was professional, kind, and knowledgeable. He answered all of my questions and explained everything in detail so I knew exactly what was going on. Great guy and great company!

Thane Boden

10 months ago

Drew came over last week for our semi-annual HVAC checkup. He arrived on-time & was well-prepared. Although the diagnosis of our aging system wasn't great, Drew provided a professional & thorough assessment, and answered the questions I had expertly.As a bonus, he gave me a tip on a tree-cutting service.We've used Burton in the past for a couple of minor issues & am confident we will continue to enjoy the staff's excellent service for many years.

Mary Sweaney

6 days ago

Seth explained all our options clearly and fully.

Angela Marie

a year ago

My AC wasn’t working in the house I recently bought. THANKFULLY we only had one real hot day and the rest were pretty cool.Justin came out and checked out my system and located the issue pretty quickly and was able to fix it same day.

Christina Osthus

3 weeks ago

Burton has been very good to us. They have a membership kind of deal that you can get free maintenance checks, and we have really been glad to take advantage of that. At our annual maintenance check today, Dillon was quick and professional. He checked everything out, gave us recommendations, and then completed the maintenance work we asked him to do. We would recommend this business and this technician!

Stephanie McIlwain

9 months ago

Burton came out for our annual electrical inspection, Shawn was very thorough and explained what he was doing, he asked if we had any issues and he was great at explaining our options to us for possible solutions. We were very pleased with the service.

lindsey sharpe

8 months ago

They say,” Just call Burton”’ so I did and I would recommend you do as well. Travis was fast, efficient and friendly. The rates were reasonable and they solved my nasty backed up drain. He even cleaned up the mess that was there before he arrived. Totally not necessary but appreciated for sure.

Sarah Taylor

2 weeks ago

JJ was super informative and helpful with getting our AC up and running today!

Mary Coddington

a year ago

Very pleased with the technician, Stephen Bednar. He replaced a shutoff valve on the toilet. Very knowledgeable & professional. Will definitely ask for him should I need anything else

Van Mielke

3 months ago

Shawn did an A+ job and the price was right. Thank you, Burton… job well done

Alynne Wize

2 years ago

Dave was very professional, kind and humorous. He explained in detail what our issue was with our main line and called in his supervisor Richard to come over with a camera. They were able to show exactly where the problems were and had recommendations on solutions. Dave was even nice enough to move all the heavy boxes out of the way to get to the pipes then move them back. Highly recommend this company, fast service and no mess left behind!

Judith Kowal-Zavitz

2 months ago

Your techs are valuable assets to your company. Impressed! Very informative, courteous, and professional. So much I will ask for them by name. They understood my situation provided us with our options. Then met our wants and needs. Your company will be the only HVAC Service team I call in the future.Thanks Team,Gary Zavitz

David Antonio Gonzalez Legon

2 months ago

Frank was very knowledgeable, he explained what he found and what can or should be done, very professional

B G

10 months ago

Drew from Burton did an awesome job and was very helpful with his service. Took his time and explained everything he did perfectly 10/10 would recommend

Jon Cross

a year ago

Technician was courteous and in time. He made sure to show me while doing the inspection each step. I was aware of every step. I would highly recommend they found a leak which could potentially lead to carbon monoxide in the house.

David Davenport

4 years ago

Great service on the initial phone contact as well as the service visit. This was an after hours call, so I didn’t really know what to expect. Jason quickly diagnosed the problem though and had the parts on hand to fix it. He was in and out in less than an hour, but it was money well spent for some peace of mind. I would definitely recommend Burton Plumbing and specifically Jason.

Chris Hubbard

3 years ago

I feel I overpaid for what was fixed. I was stuck with getting it done at a what is extremely high quote or paying the inspection fee and looking else where. They were very prompt, polite. But in no way will they give you any information on the phone. Will not be using Burton in the future due to the high cost of 1.25 hours worth of work and supplies that would be around $25 at a store. I'm giving 2 stars because the worker was great. He did his job, and he fixed the problem. My review is solely based on Burton as a company and the prices they charge.

Fred Grafton

3 weeks ago

Our AC went out for the third time in the last 2 weeks. We had had the original installers out, and they failed (twice) to fix it. Finally called Burton, because we were hurtin! Frank showed up, got the story and asked if the previous company had checked the drain tube. No they hadn't. It's the simplest thing to check. Frank checked, yes it was plugged, and had it fixed. Then he showed me how to do it in the future. He said he needed to teach me how to fish, not just give me a fish. Thank you, Frank, and thank you Burton.

Shawn Flowers

6 months ago

Cleared a plumbing clog in the mainline. Gave me great quotes from most expensive to least expensive with many different options. Travis was very knowledgeable, respectful, and friendly. He was on time and he was productive and quick. Instead of just fixing it and leaving right away he waited until he knew that the clog was cleared. Would definitely use him And the company again

alan rodriguez

a year ago

So Burton came to my house to fix some plumbing issue I had and they ended up having to dig a hole in my front yard. In the beginning I thought everything was going great but after everything was said and done I started noticing that my front yard was starting to cave in and I contacted them about it and I was told sense it's been raining alot we don't know how deep that hole is so just barricade it and don't let anyone step on it till we come and get it corrected. It's been weeks and I haven't heard back anything at all.

Jim W.

2 years ago

The tech Dylan was very professional and courteous. He explained what he was doing and went above and beyond resolving the issue. Gave recommendations to prevent future episodes. Cory the manager came out and scoped our sewer line and he too was very professional and courteous and stated that he would follow up with us later in 2021.

Joshua Barker

5 years ago

Christopher V was the nicest and most patient service tech I've ever had the pleasure of working with. He was beyond helpful and went out of his way to make sure everything was taken care of and explained everything in expert detail. This guy knows what he's doing and made me feel good about my call to Burton for service rather than regretting it which is easy to do in this industry. Thanks, Chris!

Jim Stilwell

3 months ago

Quick, professional, friendly, and complete plumbing repair. It cost a lot more than it used to, but that’s everyone. Most responsive company in Omaha. Use these guys if you can’t or don’t want to fix the problem yourself.

Mike Weller

3 months ago

Devon is an outstanding and trustworthy employee at Burton. He's professional, pleasant and knows what he is doing. He has worked on his weekend off to get our water and plumbing up and running. He has taken the time to thoroughly explain everything and walk us through options and costs. He has gone above and beyond to make us happy! I know that if Devon is assigned the work at our property, it will be done properly and honestly. Can't say enough good things about Devon.

Marlee Eigenberg-Gordon

a year ago

Zach offered and provided an array of plumbing solutions for our situation with house and barn on well water. He and the crew really worked to meet our needs in a timely manner and then circled back to make sure everything is working as intended. I'm very satisfied with the service we received and with the work completed.

Trina Young

2 years ago

Called for a service / basic check up and they were out same day. Justin was very polite and professional! Made sure we were all good and even cleaned my AC before he left! 100% would recommend to anyone needing service. Burton is the place to call!

J N-D

10 months ago

Travis Booher was my service tech. He was very polite and professional. He explained all my service options and let me know what choices I had. Everything was thoroughly explained to me. He told me about the monthly plan and warranties that Burton had to offer. He went above and beyond what was expected. I would definitely recommend Burton to my family and friends.

CDubODoubleZ

9 months ago

Came to quote a water heater and told me my house (which was going through a remodel of the kitchen) would be concidered condemned and I would be forced to move out until it had a full kitchen. Guy was full of it and unprofessional. I've never heard a good review from someone I actually know about Burton so I'm not sure why I gave them a call. Don't walk, RUN from Burton. They upsell everything and try to take advantage of anyone they can. They bank on you not knowing anything about HVAC or plumbing and take full advantage.

Connor Cross

6 months ago

The service was quick, but the tech did not give us a quote before installing a $352 capacitor. Comparable capacitors run much less. I don't know if I'd recommend them.Edit: They did a follow up for a different issue and were very friendly. Still pricey initially but I moved from 3 to 4 stars.

Senthilkumaran Ramaiyan

2 years ago

Thanks to an exceptional service in terms of system check (John E), HVAC assessment (Ken H), and installation (Troy and Ray). Kudos to Amber for coordinating this total replacement within a couple of weeks. Just an amazing crew! Thank you, Burton!

Luke Herek

a week ago

Keenan was really neat guy. We clicked. I wanthim for all my plumbing jobs.Jared Stark serviced my AC. It was super awesome.He is knowledgeable and explained everythingeven tho' I don't understand the mechanics.Leaving it in his hands I feel secure.(PS. Kola say 'Hi Jared)

Raven Rivers

3 months ago

We have been with Burtons for a very long time. We pay for the VIP membership. Thought we were going to have to switch after we moved to Blair and my FIL who owns the house we live in now was using another company. We delt with that company 1 time and that was enough for years of regret. Found out Burtons comes to Blair and went back to using them right away. We'll eventually have to have them fix what the other company did, but they are busy enough with everything else going on at the house atm.Tbh, customer service people on the phone can get a bit snarky/ rude sometimes. But only 2 times was it memorable in over a decade and the second time someone actually apologized (that was recent) I guess being human has its quirks, who knew? Have never had a problem with anyone at the house and have never felt like they were taking advantage.What I love the best is they give you estimates, you get options before they do the work. Unlike the other company that just handed FIL a bill at the end for an OBSCENE amount of money, for sub- par work with inferior products.I also like that they stand behind their work, 100%. Love them.

Dan Nauman

7 months ago

Bill came to unclog our sink pipe. He did a great job and was very professional. Would recommend.

Ya Boi

a year ago

Jeremy was very friendly and knowledgeable. He gave us multiple options on how to fix our issue (ungrounded outlets) he was In and out within an hour. Would recommend again.

Catherine Handler

6 months ago

He was friendly great experience told me everything I needled to know highly recommended his services

Kevin Mowery

a year ago

Derek did an outstanding job on our furnace service. He took before and after pictures of the work he completed. He offered suggestions for additional services and broke the cost down line by line. He did not push to sell me anything and gave reasonable times as to when the issues should ultimately be addressed. Thank you Derek for being thorough and honest. Our family appreciates it.

Dan

a year ago

From first visit to install it took 5 days!! From the initial visit to see what’s wrong to the installation. It was amazing. Frank inspected and was very knowledgeable and gave lots of info. . Our comfort advisor was very thorough and knowledgeable. The installation guys made sure everything was completed to perfection and went over everything they did. Speechless I would recommend this company to anyone needing hvac needs.

Jen Cramer

a year ago

Dillon Nelson was so knowledgeable and explaining everything that he was looking at and providing me pictures to that I was confident I was making a good decision! I would like to request that he come back next time because I will plan on AC in the spring with Burton. This company was always very professional and I'm starting to trust them more and more. Dillan the represented the professionalism, confidence, expertise of Burton very well.

Tara Kerns

a year ago

Frank has came to look at our AC/Heater twice and each time he shows up with the best attitude and always has a joke up his sleeve. He answered all of my questions and got me set up for an estimate for a new unit. If you want an educated interaction about your systems but also like a friendly guy that's fun to talk to, Frank's your man.

Danielle Mayo

8 months ago

Had a new toilet installed. Devin was very professional and friendly. He did our initial inspection and gave us several options for fixing or replacing our toilet. We did not find any better options price-wise so we requested him back for installation. He explained what he was doing to my 9 yr old son who now may be interested in plumbing. We are very satisfied with the service as of now. :-)

Matt Szczepaniak

6 years ago

My technician Joe was exceptional. He wore foot covers into my house; was extraordinarily courteous and did an excellent job explaining the different options he had available for my issue. He did a great job and after my drain was cleared he doubled checked for leaks and fixed the two leaks I didn't know I had. Excellent service at a respectable rate as well. Highly likely to recommend in the future!

Chris Sanchez

6 months ago

Bill is very courteous and professional. Answered all my questions and concerns. Service call was answered and attended to quickly

Dena Hampton

a year ago

Dillon was amazing. He was courteous, professional, and took his time to ensure I was happy with the services provided.

Jason Sorenson

a month ago

Absolutely the best service I have ever received!! What a great person to have in my home doing such good work.very very personable 👍👍 Thank you !

Kailey Munster

10 months ago

Travis was very helpful and informative on our plumbing issue. He made sure that you knew what he was doing and he got it done fairly fast. It was affordable and now our sink is draining well. Thank you!

João da Matinha BRASIL & USA

3 months ago

The technician provided an excellent job. Mr Jonh Erickson was knowledgeable, polite, respectful and extremely nice person. Would really encourage to ask for his services whenver you call Burton. I am very satisfied with his work and hope to have him back next time.

S gmail

a month ago

This company is the cream of the crop. Every single employee that comes into our home is always professional, knowledgeable and respectful. Our entire house has been updated by Burton. We are definitely lifetime customers.

Paige Young

a year ago

Jake Stuart came out to detect a sewer odor at my duplex. He was professional, timely, and very knowledgeable. Not only did he solve the problem, but he gave me advice on how to prevent it in the future.

Susan Egr

a year ago

Stephen B was here today and replaced a toilet for us. We called early this morning with a problem and he was here within 2 hours. We are not fond of anyone in our home,BUT he put us at ease right away, he was polite and personable and very knowledgeable. We are new homeowners and have little experience with plumbing issues, he took the time to explain what needed to be done to fix the immediate issue and also what would benefit us for future prevention of problems. And he did not make us feel like idiots for not knowing, he patiently explained it so we could understand it. Thank you Stephen, and Burton. He is an asset to your company. Oh, and Happy Anniversary Stephen! Enjoy! Tom and Susan Egr

Lydia Adler

a year ago

Your technician was so professional so neat and did everything in a timely manner and explain everything he was doing in layman‘s terms. He really knew what he was doing I was just blown away on the great job that he did.I now live in my moms house where she would not upgrade the sub pump hose And he replaced it with PVC pipe. Plus he told me about the monthly preventative maintenance program where are you guys check heating and air and plumbing. I am super satisfied and relieved that it is up to standard now

Jessica Mascarello

7 months ago

Allan was very kind and courteous. We had a GFI outlet and breaker that needed replaced and he made his assessment and got the job done in about an hour.

Bonnie Cox

6 months ago

Chris was great! He explained everything and fixed what was wrong. I would highly recommend him!

Edelmira Daniella

5 months ago

My 3 year old decided to flush his toothbrush down the toilet and it caused a clogged. Devin went over pricing and went over different options.He communicated great with my husband and me. Definitely going through them again.Just adding to our service.Seth helped guide my husband and I through out the whole process. Even though he didn't end up doing the repair we needed.Travis did the repair and all though I didn't get a chance to speak with Travis he did a great job and left our bathroom fixed.Thanks to all three gentlemen.

Victoria O'Dell

10 months ago

JJ did a great job. He did my inspection on my air conditioning unit and my heater. He showed me pictures and explained what they were. He wrote down what was needed to be done and why, and I can read it. He answered my questions first and then showed me on my units where things were located.

irikzi corona

2 months ago

Mark B., Eric, Grant, and Devin Attansio were such a great help and did a magnificent job. Devin stood out for us the most and went above and beyond to help us get everything straighten when other people were trying to get it fix he was still there making sure we were okay. I would definitely go through Burton again because of the help Devon gave us it showed that he really care about his customers.

Amber Sturdivant

2 months ago

Steven was more than knowledgeable and very courteous. Broke down each tier of service available to me, and placed me as an emergency service. Will definitely call Burton if I have issues in the future.

Jonette Ottaway

a year ago

These people are awesome. Frank came out to check on my furnace. He answered my questions, probably ones that didn't even apply. Showed me how to change the filters, which needed immediate replacement, advising that I order asap. Looked at my baseboard heaters, loosening them open so I could vacuum off the dust and dirt. Thoroughly explained the digital heater thermostat, a little confusing for me as I'd just moved here months prior. Just so helpful, I couldn't ask for better service. And the same goes for Jake and Jackie who just weeks ago unclogged my bathroom sink drains. So happy I found this service in Google. They're a keeper, I'd highly recommend them!

Raju Idhingo

a year ago

I am so glad I chose Burton! Today Mr. Frank came out and checked the furnace system and cleaned the central air conditioner. He did a great job!!

Vicki Krebs

a year ago

Personable, left everything clean, solved my plumbing problems completely, went out of his way to save the day (graduation party next day) when he took the call shortly before his day was ending. Now with my VIP membership, I will always ask for Stephen 👏👏👏👏

George Tickle

a month ago

JJ and Shawn on time and gave a comprehensive evaluation of what needs to be done, we haven’t decided what we will do or how much due to costs but we are thankful for an honest diagnosis and will request Burton again!

Brian Poldberg

5 months ago

Drew from Burton came and inspected furnace. Did a thorough job and walked me through what he found. Gave me suggestions. Was not pushy. Very Professional.

Lynn Jackson

2 years ago

I am very satisfied with the work that Jim has done, very pleasant and knowledgeable. I would recommend him to anyone! Jackie as well! Very happy with both of them! If I need burton again I want these two people again!

Barbara Bowen

a year ago

Frank was very thorough with his knowledge on the system Check including the air conditioning out door's. With good understanding and pictures to follow. Pointing out any faulty that he noticed. Thank you Frank ! And Burton!!

William Swett

2 years ago

Brian and Herschel were totally professional. They hauled out the old system, replaced it with a new one, cleaned the place so it looked better than when they arrived, and we're very courteous and friendly the whole time.Burton did all of this just a day after my old system died in me, just in time for Memorial Day. Couldn't be happier.Edit: Even after there were some issues getting my new thermostat connected to my Wifi, Eric let me turn it in for a refund and had a tech come out to install one that I purchased myself. The whole system runs great.

Ryan

2 years ago

Electrical work done in a timely manner, looks great, and Alex was very nice and professional. With that said after comparing prices and speaking with others it appears Burton is ridiculously over priced.A subsequent free HVAC inspection by a different technician, and salesman, attempted to convince me to replace my furnace the next day for a ridiculously high price as it was a “safety issue” and needed to sign a waiver if I was to turn my system back on myself. A second opinion by a recommended company let me know my older furnace was still functioning fine and gave me prices for a system replacement if interested, which was several thousand less for comparable equipment from a top quality manufacturer.Have heard from several others that Burton is way over priced and used scare tactics if it gets them a sale.Will never use them again.

professor zoom

a year ago

Mark my technician was very professional and did a great job. He also gave me tips and explained what had caused my blockage in my basement pipes. I would very much recommend Burton. I had another technician Eric Brown. He did a fantastic job and was very nice and knowledgeable.

Joshua Chmiel

2 years ago

I use to trust them. They have handled my plumbing issues satisfactory in the past. This time I needed HVAC as my Furnace went out, my 9 year old furnace. I agreed to the rush emergency response fee but their solution seemed excessive. Price was high, real high, just to get me going but said there were all these other problems and suggested new furnace. Then they weren't able to to give prices, just slimy used car salesman tactics with payment plan pricing and offering to upgrade this and that while doing. Rubbed me the wrong way, so told them I need a second opinion. The competitor I called came out within a few hours of my call, had heater running with a few checks in minutes. I paid for emergency service and the recommended maintenance which was less than a third of Burton's lowest price. He proceeded to also educate me what I was doing wrong that contributed to the furnace stopping on me in the first place and what I can do to get up and running again if the same problem occurs again. If Burton was honest and just said this what happened and this is what it will cost to fix instead of the hard sell trying to milk me for every dime I had, I would have probably been happy paying double than what I did. I would have not known better. This HVAC incident lost them my future plumbing business. The business I was happy with in the past because I didn't know better.

Brett Castinado

9 months ago

We called Burton because we were having some trouble with our heat. Frank came over today to help and I must say that he provided us with what may be the best and most thorough customer service experience I have had in ANY interaction with any company ever. He was incredibly knowledgeable, kind, and helpful. The folks at Burton are very lucky to have Frank on their team and Burton will always be my first call because of Frank.

Samantha Tessier

2 years ago

We've used Burton for multiple improvements and they've always been on time, friendly, professional, and gave us lots of options for our repair. Justin was my last technician and he was clean and friendly during his routine AC check. Would 100% recommend Burton for all electrical/plumbing needs.

Vanguard Economic Strategies, LLC. VES, LLC.

2 months ago

This time it was Tim Griger and Daniel Hodges. They did an amazing job and was extremely knowledgeable! They were honest and gave us great advice and guidance...THANKS Daniel and Tim!👑

Duncan Park

a year ago

You’re wasting your time and money. I was told I needed a new sewer line. They didn’t want to try cleaning and said it was a waste of time. they just wanted to make a $14,500 sale off a young couple. I got a second opinion from MAJOR DRAIN, and they charged $237 for a cleaning and the ENTIRE line is 97% clear. I will NEVER call these scammers again. Richard miller is the quality control manager and said the only option is completely new sewer line. How do these people sleep at night? If you want a trustworthy, honest company to be in your home, call major drain

Evy

4 years ago

Trent was my service technician today. I don’t really have the words to do enough justice to say how amazing he was! He was patient, walked me through the process, explained what he doing, showed me what he was working on and answered my questions. He’s extremely personable and genuinely cares about his customers and pride in his work. I feel comfortable with the job he did and my home has heat again! HIGHLY satisfied customer and would recommend to anyone! He went above and beyond for this first-time home buyer. :)

Katie Weeks

8 months ago

Drew was patient with all of my questions. He was very thorough and knowledgeable on furnace systems. Went above and beyond. Highly recommend.

John Nelle

a year ago

Courteous and professional, Tyler diagnosed and replaced our furnace blower motor. He was knowledgeable and answered all my questions to my satisfaction. I highly recommend Burton and will use them again for all my heating cooling needs. This was an emergency situation where it was below zero outside, Burton was the only company able to get to me in under 24hrs.

Matt Wellwood

7 months ago

Quick and easy service. Stephen was on time and completed the job efficiently and without leaving a mess. I can finally do laundry!

Kirk Vanosdall

a week ago

Quick service and even made a return trip to confirm proper operation!

Jared

7 months ago

Drew from Burton did a great inspection of my old furnace and took the time to make sure I understood which parts were starting to show age and which ones were good.

Summer Mcclenny

7 months ago

We brought them in as a second opinion and they did not take advantage that I was home with out my husband. They showed me everything, and explained everything, and where honest. Found the problem so we could get our plumbing fixed. Amazing company amazing staff!

Lisa Gruber

2 years ago

Tom did a great job adjusting our new furnace so it did not make a humming noise. He is very knowledgeable, customer friendly and honest technician. He is a valuable employee of Burton.JJ Williams did a thorough check of our new air conditioner, recognizing that it was not fully charged when installed. Thanks for his service.

Ray S

3 weeks ago

The tech they sent, JJ, was very good. Their services are kinda pricey, but you get what you pay for.

Fred Falkner

8 months ago

Frank, did an excellent job, explained what he did and made sure the furnaces was operating properly and offer suggestions to assist me in maintaining my system.

marion ramon

2 months ago

Burton have just installed a new water line from my house to the main sewer.I want to complement everyone who was involved on this project-Jake who first tackled the problem, then Bill Sears, sales, and the hands-on crew, including Buddy Kauzlarich, Brent, Connor, Billy and Nick. All were knowledgeable, polite and respectful.Thank you, and kudos to you, gentlemen.

Mark Garth

a year ago

I worked with Jason Ridnour and Dylan Hamlin to install two water heaters in our home. Jason came first to provide the estimate and provided a thorough overview of the condition of the heaters along with options to address. When I contacted him to schedule the work, he called me back while he was on vacation and arranged to have the work completed right away. Dylan came to install the heaters, and did an excellent, quality job. We're very happy with the professionalism we experienced with Burton and with Jason and Dylan.

Blake Hatcher

5 years ago

Burton a/c heating and plumbing was completely professional with me. They responded quickly and came out to fix my overflowing toilet and drainage system in my basement at 9 pm. They talked me through the issues. They also walked me through the repair process. They understand the stresses associated with such problems. Matt Scherer and Stephen Bednar were extremely knowledgeable with their jobs. They are really awesome with service and they ACTUALLY care about their clients. 5/5 stars all the way around. Prices were also competitive and beat the last company who just came out and fixed the issue. I will be using them again to repair the actual issue that they showed me on camera.6/27- ac went out and Trent Freeman came out and offered excellent service! He gave me options with price and even educated me on the issues. No one likes having to spend money on unexpected issues and he understood and kept that in mind for my sake 6/5 thanks!!

Nancy King

a year ago

Keaton was very personable and provided terrific service. He explained what he was doing and why. Very informative, showing me the reason for his opinions. He's a gem and I am glad I got to meet him.Also has a sense of humor. I am confident he's one of your best technicians.

Jennifer Michael

a month ago

I called this morning and had someone at my door by noon. Eric was very friendly and kept us informed every step of the way. He did a very thorough job and let us know all of our options. I will be recommending this company to anyone who is having problems with their AC in the future.

kendra gosch

a year ago

Had a lightning strike. They were so nice, inspected my whole house and reported what happened and what we may expect to happen with this experience (appliance glitches, etc) and further, how to protect us in the future.Loved the professionalism from the phone call to the text that they were on the way, to actual service. This is how Customer service is done!

DJ M

3 months ago

Phil did a fantastic job! A true professional. Thank you Phil.

linda contreras

3 years ago

We were thrilled with the quality of work and the expertise of your company. Shawn and his crew did a fantastic job in replacing our pipes, giving us a new water heater, and other work. When I call with a problem, they were here within an hour with a smile on their face. They do their work well, clean up after themselves, and made me feel a true VIP. Linda Contreras

Brooke Torson

2 years ago

7/6/2021--Today Steve came to work on the garbage disposal and while he was there I asked questions about other things I noticed I had some problems with. He went through everything with me and made sure I understood all my options. They were able to get the work done that day and everything works wonderfully!PreviousEric was very friendly and thorough of checking my AC unit. He was very knowledgeable and made sure I understood everything.

Tarell Fields

11 months ago

Zack was very professional. He was well educated on the service. He educated me on what to do and not to do in the future. He allowed me to carry good conversation with him without interfering with service. Burton is a great service that should employ more individuals like him. Good work and highly educated.

Mary Floyd

a month ago

Devin was in time and did the job quickly and efficiently. I have used Burton in the past and will definitely use them in the future.

Elizabeth Rivera

3 weeks ago

Shawn is very professional with good communication skills.

Donald Johnson

6 months ago

Daniel came to inspect my furnace even in a snowstorm. He was efficient in his diagnostic evaluation, knowledgeable, and answered my many questions. He gave me advice and recommendations for the furnace/AC maintenance and even helped my adjust my room heat distribution. A good experience from Burton

Alexis Dickerson

6 days ago

Super great service!!!!! Very happy with my service and new water heater. Customer service was also wonderful!

Lee Sanders

9 months ago

Jeremy was awesome. Great person and knowledgeable electrician. Every step was positive and he represented Burton and himself in an excellent manner. Job was done on time. Also, he loves his children. What was amazing was as we chatted he was able to chat and his hands never stopped. The sign of a Master Electrician. Plus, Kathy the scheduler was very helpful making the appointment, gave me call to reschedule, which I appreciated. If I ever have another call to Burton, Jeremy is my guy.

Christina Caines

a year ago

Burton was quick to come inspect the issue—explained all costs up front and didn’t try to upsell me. Shawn was prompt and professional. He diagnosed the problem then presented me with a full, cognitive explanation and a pleathora of options with full costs listed out. The repair was timely, professionally done.

Carl Glass

2 years ago

Very impressed with the quick responsiveness and professionalism by Jason and the Burton team in general. Had to call at 8am on a Sunday because of a leaking pipe on the water heater in the basement - fortunately Jason arrived within an hour and had the repair done in less than 45 minutes! What could have been a disaster over the weekend turned out to be a very positive experience. Thank you Burton!Update: just got a great air conditioner check up and cleaning from J.J.! Fast, courteous, and professional work. Thanks!

Sean Mahoney

2 years ago

Burton sent two gentlemen to the house for an annual maintenance check on our HVAC system. They were very professional and did a fantastic job! Our AC is blowing twice as strong now. I would highly recommend this service... definitely worth the value.

Steffon Adolf

a year ago

Burton had sent more than one tech but did not give in. Jake was a true professional, he was very polite and very determined to clear a drain for us, which he succeeded in doing. Well done!!

Tia Herron

6 months ago

Jeremy was amazing, professional, and on time. I will definitely use Burton AC again. I received same day service within 2 hours. I recommend Burton for any of the services they provide.

Darlene Strates

3 months ago

Burton does a great job at our home. Good quality stay until the job is completed. They're positive friendly professional. Frank Christensen did a good job

Dorothy Larson

a year ago

Ali was my tech this morning. He was punctual and quick. He took pictures so I could see what was going on with my unit. Didn't try to sell me on something I didn't need.Frank was here this morning to do my annual furnace inspection. He actually was able to take pictures of the insides of the unit. He was very detailed in explaining my issues. Unfortunately a new unit seems to be the best route to take.Ryan; the salesman, arrived shortly afterwards to explain my options; again in great detail, without pushing the highest priced options. And hopefully getting me the best deal possible.I felt confident with both gentlemen.

Dan Vokt

2 months ago

Replaced the GFI in the garage. Very good work. Big Thanks

brian kenworthy

2 years ago

Ali was great today for my annual furnace check. He arrived on time and reported his findings to me. He was prepared with what was recommended and did not pressure me to do anything. He was very courteous and completed his work in a timely fashion. You would never know he had been working on it as he cleaned up afterwards. Great job and happy to have him back any time for furnace work.

Val Velazquez

9 months ago

Dillon arrived on time, troubleshot the issue… He pointed out that the control board had burned out… And that it would need to be replaced. It was not what I hoped to hear, but he was able to look at various solutions to the issue and we found one that meets where I’m at financially. Parts under warranty! I look forward to Dillon returning to finish the work. He was professional in every sense of the word and answered every single one of my questions to my level of understanding. Thank you so much!

Melissa Goertz

3 months ago

Zach did a great job with routine A/C checkup as well as providing education to help us keep our A/C and humidifier running smoothly.

Cynthia Cronn

2 weeks ago

I have been away from home for extended periods of time and had to do all of this long distance. Johnny was very helpful and followed through on a strange situation where an opossum had made its home in my return duct to my furnace. I really appreciate Burton!

Sam Cheek

2 years ago

I suppose my experience was alright for the first 30 minutes after the tech left. Just a whopping $5000 bill for a water heater replacement. A swift kick in the teeth but I hadn’t showered in several days and Burton had the earliest available appointment I could find.But 30 minutes after the tech left, I joined a Zoom call for work where a coworker of mine coincidentally was having his water heater replaced at the exact same time by a competing company. For $3200 less than what I paid. No joke. $1800 for the exact same model of water heater. Had I not been so desperate for a shower, I might have Googled around to find out that a typical 50 gallon water heater goes for like $800 retail and paused before forking over 5 grand.Every person in the conference call started sharing their Burton horror stories of being raked over the coals financially or being lied to about the severity of their repair just so the tech could pad the bill. I started asking around and literally every person I know who has called Burton has had an awful experience.Many spoofed their jingle: “Wallet’s hurtin? Don’t call Burton.”And I don’t think I could say it any better than that.

Ben Leach

2 years ago

We had a pipe leaking off the main water valve in our house. The service was great. They were able to get out the next day and solve the issue. Great pricing and great service. Would definitely recommend.Update: We also had Burton do a full furnace & A/C replacement. They arrived within a few hours of the call, gave a detailed description of the issue with old furnace, and provided all of the options to repair the old unit as well as replace it with a new one. The original service tech, salesman, and install crew were all fantastic to work with throughout the process. They even helped reposition some items that were poorly designed on the old unit to make room for a future basement finish project.We will definitely be using Burton again for any plumbing/HVAC issues that arise in the future.

Robert Austria

4 months ago

Travis very personable. Explained what he needed to do. Offered other needed services and priced them out. Will do other services soon. Very good employee.

The Sportiz

8 months ago

Jeremy was great. He did a tremendous job in fully diagnosing our electrical issues. Thank You!

Daniel Storey

a year ago

For the cost of the service call, a technician came out same day to inspect my broken air conditioner, and fully inspected both units in my house, identifying all issues with my system. The technician was great, walking me through what he was doing and providing photos of all inspected areas.

Lori W

a month ago

Phil was honest and made quick work of my plumbing issue.

Dana Kurtz

a year ago

Zach did my AC unit inspection and taught me a lot about how I can manage issues and prevent them if they come up in the future. Was able to explain a lot of it to me like I was 5 which is an incredibly difficult skill to attain. Cleaned my AC unit outside and it almost looks brand new.

Matthew Riley

10 months ago

Great work, as always. JJ was able to come out quickly and was very professional. I appreciated the walkthrough of the work done along with the pictures and video of the process. Being given a variety of choices for recommended service is also a big win in my book. Definitely will continue to be a customer.

Sherri Sevey

4 weeks ago

Stephen was just wonderful. Very professional. He even took time to make my dogs comfortable. He explained everything that needed to happen and explain different options. He was not able to fix what was happening but had another coworker come and help. Thank you Stephen.

Patty Fisher

a year ago

Phil did an excellent job. Explanations were clear. Installation of a new regulator well done. Keep him on board, he's a good man!

Bryan Balvanz

4 years ago

Burton did an excellent job getting me an appointment within 24 hours when my water heater went out. Their follow up was exceptional and Jason was very courteous and efficient when he served my water heater. Thank you Burton

Josiah Nielson

9 months ago

The technician JJ was prompt, professional, and efficient. We were also able to connect and chat on a personal level about a package of spicy chips I had on my counter. Great guy and good worker.

Riley Meyer

11 months ago

Frank was very knowledgeable and helped me as a first time homeowner to understand the things that were within my scope to maintain myself and what needs professionally done. Thank you Frank and Burton for making this a fast and easy experience! 10/10 would recommend!

Tausha Bottorff

5 years ago

I was and am always happy with Burton. Cody was awesome. He explained everything to me before doing any work. He actually showed up with the plan of doing no work and just inspecting but we and I mean me found some areas that needed work. He was super aware of my dog knowing she's a runner and did everything to make sure she didn't slip out the door. I highly recommend Cody. I hope nothing ever goes wrong but he gave me his number just in case. I call that personal service which is why I will always stay with Burton.

June Erwin

3 months ago

Very friendly & knowledgeable service rep. Showed & explained things well! Great personality too!

Robert Sullivan

7 months ago

I was impressed that after 2 days we had a whole new HVAC system. It was a bit expensive, but I understand supply chain issues and inflation affected the pricing. However, this was more than made up for the speed, professionalism, and care that your techs provided. I will be definitely be referring your business to people who need your service.

Sandy Brown

8 months ago

Bad experience with Burton plumbing. I was quoted an astronomical cost for replacing two bathroom faucet sets, being advised it was so high because they were widespread and on granite. I mistakenly TRUSTED that information and believed that there was special expertise required to justify that cost of over $1700. It only took the service person three hours to complete the job. When I then called Burton, to understand why I was triple-charged (at least) for the service performed, it was explained to me that Burton charges that much for their ‘premium service’ because they can; because they are able to provide quick service. This was no emergency and did not require any special anything to complete the job. I feel very ripped off and disappointed.

DiAnn Killion

3 years ago

Johnny was not only early (after verifying that it was ok to arrive earlier than my scheduled appointment), he was polite and courteous. What a great attitude and very conscientious! Absolutely had a great experience. He resolved an issue with my furnace quickly. He took care of the scheduled maintenance on my air conditioner as requested also. Thank you, Johnny! You are an excellent representative for Burton.

Woody Cox

3 months ago

Phil was an awesome service technician for my plumbing issue! He not only helped identify the problem but also gave me great information about the plumbing in my home. Definitely recommend Burton for your needs and especially Phil for his plumbing expertise.

Carolyn Marar

7 months ago

Terrible company that I will not be using again. My pipes burst on Dec 24 like many others and Burton said they could come out the following Monday (Dec 26). My family was without water for these 2 days. Then on the 26th they inform me they will not be coming today but on Jan 2. Burton clearly pushed our appointment back to put others before us and tried to play it off as a misunderstanding. Now we have wasted 2 days that we could have been calling other plumbers. Do not use them.

Tina Beltran

a year ago

My toilet needs to be completely swapped out for a new one, 2 faucets/drain systems replaced in 2 of my bathroom sinks, shut off values replaced on all fixtures, and finally the pressure relief value replaced. Mark was amazing! Not only was he on time initially to diagnose these issues, he was professional, courteous, and very thorough. He explained things very simply and used analogies to help me better understand how plumbing works well and not so well due to age or corrosion. I have an appointment tomorrow to have all these things replaced. If tomorrow goes just as well, I will continue to work with Burton always.

Bart Cox

4 months ago

Very helpful, looked for additional things that I needed to have done. I’ve had many plumbers over the years and no one wanted to go into my crawl space but Jake didn’t bat an eye. While down there, they discovered an air vent that had disconnected and they reattached it for me. They were careful to respect my home and very friendly. Great experience! Also, they understood the financing and how it worked. They explained it in detail which was transparent and helped build my trust in them.

Chris Osterlink

6 months ago

We were just getting are Maintenance done Oscar gave us some advice which may end up saving us more money in the end so we're happy.

Cris Anderson

9 months ago

Bill did an Outstanding job. Scaled 3 lines along with camera scoped the main line. We have had problems and used other companies and NEVER had such a thorough job. Highly recommended.

Helio Oliveira

a year ago

Most recent update: they never showed up to their agreed upon appointment. Never called for a heads up prior to missing the appointment. After the fact they said they were too busy. Never came back. Never finished the job.Update- I called Burton 3 times since receiving the mail from their lawyer. I left a couple of messages with their answering service, which included my call back phone number and information. No one called back. Today I called again and left a message with the gal who answered the phone - I believe it’s from the answering services they use because they always confirm the call back number. A couple hours later I received a call back from one of the managers. He said he had tried a different phone number they had on file for us and wasn’t able to get through. He said dispatch would call me to schedule someone to come finish the job. Allen did call me back and said he was the original tech that first came out. He said he had someone else come do the actual work, but then they were missing brackets for the cameras and that’s the reason the work was never completed.It seems we’ll get it resolved. Allen gave me his personal phone and said between the two of us we’ll be able to find the brackets and put this to bed. If I could offer one piece of advice for Burton: CLARIFY AND VERIFY before getting lawyers involved and filing liens.——————————————————————————We hired them to install 6 cameras. They installed 2 and sent a bill for $1,486.90. We thought they would come back and finish the job. Never called me once and now I have a letter from their lawyer stating “despite fully performing all its obligations…” which is simply not true. I have called them and left messages but still have to hear back. They filled a lien. Just a very strange way to handle the situation. They should have at least either a) completed the job. Or b) lowered the requested amount. Also, could’ve just called me. No need to hire a lawyer. Very disappointed.

Annie Beaudin

8 months ago

Zack T. and Jim G. were fantastic. Both gentlemen were professional, knowledgeable, and prompt with their services. We definitely felt like the company had our best interest in mind rather than simply being another customer. We appreciate the work that they do!

Kristin Johnson

a month ago

Phil was great at fixing my plumbing issues promptly and quickly! He was very informative about my various issues too. Highly recommend

Melinda Mungons

2 years ago

Terrific service team, in the home, on the phone, and sales reps. They did our new furnace for a great price and excellent service. Always prompt, polite, and helpful. I don't feel like they are trying to up-sell me or trick me into spending money where I don't need to. They lay out ask the options and leave it to us.

Kyle Cole

a month ago

Steve let his experience shine. He came in and, after being shown the issue, knew exactly how to resolve it and did so fast and efficiently. Priced on the high end, but for the speed and quality of work they do, you get what you pay for.

Dustin Johnson

3 years ago

Had a clog in our main stack. Steve B. came out, assessed the symptoms, and then proceeded to give the Burton sales pitch for the 5-6 solutions. I reiterated we only needed the simple drain clearing sans pipe scrapes and warranties, and after a bit more of back and forth, the line was cleared for the simplest solution around $175. Not too bad considering it was after hours. Steve was a cool/nice guy who did the job well, and I'm only docking a star because one must hard-no the sales pitch upcharges.

Sarah Beth Balters

3 months ago

Mr. Christensen was prompt, knowledgeable, courteous, and thorough. He REALLY listened to our questions and took time to understand our goals. We have used another company in the past. While they may offer similar products, the level of expertise and CUSTOMER SERVICE from the professionals Burton hires, is unparalleled!

Jenna Shuler

a year ago

Devin was very courteous and personable. Came in, diagnosed the issue and gave several options for repair. Installed a new garbage disposal and left our sink cleaner than how he found it!

Bill Eidam

a year ago

Jake arrived and evaluated the situation. Gave me a number of options for service. Fixed our drain problem very quickly. Highly recommend Jake and Burton AC.

Dann Kohl

2 years ago

They were thorough, nice, and did a good job from what I can tell. They came out to change 6 water line valves that were older, remove a kitchen faucet as we are getting countertops done tomorrow, installed 1 vanity faucet and drain. The price I was charged was VERY high for what they did in the 3 hours they were here!!

Emily McPeak

9 months ago

Oscar took the time to explain all of the tests he did during his annual check on our furnace. He was very personable and I learned a lot! We would definitely recommend him!

Michael Pickette

a year ago

Fantastic service! Dillon did the job fast, and efficiently. Not only that, he explained to me exactly what went wrong, what he did to fix it and what to look for in the future. And all in words I could understand!

Dwayne Coleman

2 months ago

Friend did a great job he was very thorough I would love to have him coming to work for me again very knowledgeable and friendly professional

Laurie Weiner

2 months ago

Zach Heron is an awesome tech. He is friendly, courteous, knowledgeable and does a great job

Elise Miller

2 years ago

These guys were awesome! They were super friendly and worked hard to get everything done that I asked. I got an appointment for a quote the day that I called and the work was done the next day! They didn't rush the job, they made sure everything was done right and done the best way that they could do it! They made a 4-way switch work that we couldn't figure out for months. They also installed the wiring and hookup for the hot tub we're getting. I would 100% use them again and refer them to everyone I know! Four guys came to my house, Jesse for the quote and Alex and two other who's names I forgot 🤦. They all went above and beyond to make sure everything was done and I was happy with the work!

Golf Sample

7 months ago

Travis was polite, positive and professional. We had a clogged kitchen sink and he was persistent and got it fixed. We couldn’t be happier with our experience. Travis was excellent in every regard. Would highly recommend.

Bob Brennan

8 months ago

Thanks for coming out Bill was a great tech friendly helpful did what they were hired to do Completed his assignment as scheduled, got a text of his personality before hand.Great serviceThank you Burton

Lucas Horn

a year ago

Service was nice although a day late. Zach was friendly and professional. The price was not so nice. Hooking a natural gas grill to an already installed natural gas line. Had they not waived the $89 dispatch fee (that I am thankful for) it would have been almost $300 for 20 mins of work. Should have shopped around.

Emily Eckert

2 months ago

Eric was very kind and knowledge. He explained everything very clearly and was genuinely a good person!

Christopher Barnes

2 years ago

I had a great experience purchasing a new hvac system and water heater with Burton. Ken H was very professional, knowledgeable, and was a pleasure to do business with.Working with Travis R and the other technicians was a great experience as well. Travis was a smart and friendly guy who cleaned the the area up really well when installing the new system and was awesome at explaining all the details of how everything works and how to operate the new thermostat.Couldn't be happier. Thanks Burton! (:

Marissa Stanton

8 months ago

Daniel was great! He thoroughly checked my furnace and made great recommendations. The actual maintenance work was quick and well-done!

Maria-Catharina Mura

3 years ago

Great service with experience. Stephen is the best. He has plenty of experience and goes out of his way to help. Our kitchen sink was major clogged and he found the problem .Another review:Jeremy was great today. Our air conditioner went out after the storm. We we very hot for about 10 days. He fixed it very quickly. Very professional explaining what was wrong in detail to us. Thank you Burton for sending him to us.

Lacie Pecha

8 months ago

Chris was quick and knowledgeable. I appreciate him educating me on different types of filters I can use to help my system work better.

Kari Bohn

7 years ago

My fiance and I had just closed on our house the day before when a plumbing issue was pointed out to us. After reading amazing reviews online, I called Burton and scheduled an appointment. They were awesome to work with and wanted to help us out the best they could since we had just bought the house. They worked an amazing deal with us and got us all fixed up and ready to go without any hassle. We even talked about the future fixes we wanted to do to the house and they advised us on prices and work. It was an amazing experience and we had an awesome technician. I couldn't have asked for better service from a no hassle company! Will definitely reach out to them first in the future!!!!!

James Wilson

7 months ago

Travis did an outstanding job appreciate the quickness of the response time of the company Travis did a wonderful job while he was here was very courteous of the house and did his job well truly a professional

Anastacia Bryant

2 years ago

When it rains it pours but Burton was here for all my issues!!Michael came out to assess the situation after my AC went out in the blaze of summer. Even though he didn’t have fantastic news for me he helped call my home warranty company and then when that too failed he had a customer service rep come out.Cody was sent same day to give me options. Despite all the “bad”news we were able to get my AC prepared for install in a few short days. He even got me set up to fix my toilet.Derek and his teammate came out and they were fantastic putting in the AC and humidifier. They explained it all to me and how to help do the annual filter maintenance.Finally, Steve came out and help with my toilet issue. He was amazing explained so many things about what I needed to do. What I could and should do and advised get scheduled for some inspections!I will definitely be utilizing all their services again. All the members were super personal and did not judge when I asked some pretty ridiculous questions to understand what was/ should / or will be done.

Carolynn Tracy

a year ago

We have used Burton a few times since we purchased our home. Bill went above and beyond to help us in a very stressful time. I will recommend Burton to everyone! Thank you for helping us!

Sarah Smith

3 years ago

Chris was very professional from the start. He explained what he was going to do and kept me informed on his findings. Then he wrote a detailed report of his necessary and recommended services. I didn't feel pressured to purchase more than what we really needed. Would highly recommend Burton!

Barb Bittner

a year ago

Adrian was amazing! He did the job quickly, was professional, and is a genuinely good human being. Plus, he really liked me dogs. That's a huge win for me. :) I will ask for him next time I call!

Brandy Koch

9 months ago

Bill was super friendly and professional. My drain cleaning was necessary and effective. I even got to watch! He cleaned up nice after the fact and my only complaint is you guys need to update his profile.

Caleb Duff

a year ago

Installed a new furnace for us, and everyone I interacted with at Burton was great to work with! The salesman did a great job of working with us to find a product in our price range with the features we wanted. Everyone there was very professional and I'll definitely be contacting them for any future needs.

Calvin Webster

a year ago

Stephen Bednar 5 star service. Timely manner, clean, easy, and simple. Little worried on some reviews on the 4 different prices. Not the case. Honest guy would use a again!

Bryant Hadden

3 months ago

Devin was fantastic! He was very profession, virtuous and really wanted to make sure I was taken care of more than making sure his company got the most out of me. They didn’t get much money out of me this time, but they did earn a repeat customer in me. So job well done.Update: one year later I had to have Devin come out again. Second time around I was just as impressed and delighted. I joked with him that I need need to put him in speed dial as I have and old house and lots of little kids abusing our plumbing. Still highly recommend!

CLaP TRaP

2 years ago

Very professional and efficient. Service tech (Steve) was very clear with options. Replacement was done same day and appears to be very well executed. No problems at all! Will definitely use Burton again in the future.

Patricia Harrold

2 years ago

Immediate service for a leaking water heater well passed its prime! Helped educate me on replacement options and offered a great deal. Made additional repairs to shut off valves and even installed a sink I couldn't do myself. Affordable, friendly and professional.

Dean Yuhas

2 years ago

Yesterday we had the pleasure of having Jason Ridnour, from Burton fix our sump pump. He was very professional and answered all of our questions. He was very up front with our replacement options along with the cost of each. Burton is very lucky to have such a reliable employee. This was the first time we have used Burton, and we will definitely use them again if the need arises. Kodus to Jason. Thank you for your great service. CY

mary korth

a year ago

Single moms do not use this company!!! I’ve had to call Burton everything week for the last 3 weeks (unit was installed 3 weeks ago) to come look at my unit that wasn’t installed properly. I never had any issues with my old unit! I was also quoted a $167 monthly payment for 0% interest for 6 months and received a bill for $500 with interest. They took one look at me and thought they could hustle me!

Ron Myers

9 months ago

had plugged sink drain, I took it apart but plug was further down the line, called Burton, they could come same day before 5pm, they called back later and said they couldn't make it, but could come next morning, which they did. after that everything went well.

Tracy Kristensen

a year ago

On the hottest day thus far, A/C struggled to work. Turns out the compressor was broken. After discussing options, we decided to install new highly efficient Trane heating air conditioning system. Amazing install team made short work of large project. Thank you Burton!

helen shoemaker

7 months ago

I had a frozen pipe and it broke. I call Burton and they say yes of course we can work on it! to turn around and say we cant work on your home because it is a mobile home this is a lie because I have friends with mobile homes who have had Burton work on their houses for the same issue multiple times. These friends are how I got the number for Burton plumbing. Do better and don't lie to your clients because you don't want to do the work.

Cole Mazurek

2 years ago

Update 1/23/20: Trent was all-star fixing my furnace during the winter cold. He went the extra mile to make sure that we were taken care of. If I could give him 6 stars, I would, I'll have to settle for 5 stars! Trent and Burton are the best!Eric and Justin were both great, timely, friendly and fast. We joined the VIP service and it already starting paying for itself, happy to say we are loyal Burton customers now!Fast, Friendly and Excellent Service as always! Quintin was great!

Kathy Wamsley

2 years ago

Derek was extremely knowledgeable about my older AC unit it and did a great job explaining the repair needed. Have been using Burton for several years because of the consistency of service and the experienced technicians.

Wanda Pendley

a month ago

I like Burton. Phill explained all details to my father. We are getting back in touch Monday.

Roxanne Good

2 months ago

Zac did an awesome job. He was quick and efficient, plus he is very personable. I am comfortable having him in my home. I will request him again.

lindsey kaiser

2 years ago

Ross was very professional! He shared the facts that he found the good, bad, and ugly with our unit! He worked with us to decide the best options to replace here and now and then helped us know what will likely be coming in the future as far as AC cost! Great experience!

Kirby Messier

3 years ago

Our Burton experience was great from start to finish. I called to get an inspection and cleaning service for my furnace before I turned it on this year. The service representative at Burton was very kind and had a great personality. She scheduled the technician for the next day.The day the technician was to arrive, I received a call from Burton early in the morning stating the time he will arrive. Within the time frame, the technician arrived, introduced himself, and started to work on my furnace. He was very knowledgeable about the unit and spoke to me about a few concerns he sees over his time. He started up my furnace and ensured it was working properly for this year as well as my humidifier.I will absolutely call Burton back for any and all heating and air conditioning needs.

Cindie Miller

5 months ago

Fixed same problem on new Trane system n/c, for second time, explained what was wrong and what they would do if the problem happened again. Came out same day. Johnny was very nice.

沈志宏

6 months ago

Burton was contracted out to install a furnace in the home I eventually purchased. According to the technician, they were only tasked to install the furnace and connect the pipes to the existing infrastructure which yeah that's fine most of the time... except in my case the exhaust vent ended in my attic so for a year I've been living in a home that's basically had the equivalent of a car running in it. I only noticed what was going on because my wife noticed some signs of water damage coming from the attic which prompted me to climb up there. It seems like a really simple situation that could have been avoided if the original installer just cared enough to QC their work.If you are here then you probably don't know the ins and outs of these systems like me which is why I'd recommend going to a different company that cares about the quality of their work.

Jan Riha

11 months ago

Seth Chase installed shut off valves for us. He is a great guy who was on time and professional. We appreciate that he did a good job quickly.

Michelle Friend

a year ago

Zack was terrific! He was super professional, and didn't patronize me. He showed me how my system works, how he was solving my problem, and how long I might expect my system to last.

Rita Joe

a year ago

JJ saved our house and our money! He was the most professional he did a very clear clean walk-through of what needed to be done and what ways he could help us. Very informative very consistent with his information not trying to upsell or down so he worked with us for what we could do and he went above and beyond if Burton keeps employees like JJ they will continue to go far!!!

T Ko

11 months ago

Dillon was a great technician he arrived on time, thoroughly explained what he was doing and answered all of our questions. Highly recommend asking for him.

Aquarius AJ

5 months ago

Keenan was hands down the best service tech that I have had in my home. He clearly described my options and went above and beyond to make sure everything was done correctly. He invited me to be apart of the process to see why my plumbing issue occurred. Keenan deserves a raise his customer services skills are amazing!

Timothy Salvatori

6 days ago

Communication was good and Devin did a great job.

Megan Johnson

9 months ago

Burton team member Devin G is a great plumbing technician. He is professional, polite, and knows his stuff. He has helped us several times and I appreciate his assistance!

Jerry Anthis

a year ago

Burton installed a new furnace and ac unit in my house. They gave me one of the highest quotes but had available time to schedule and thought to have a good co since we're spending so much. The new ac unit installed was all scratched up and the pad is sitting on, had a hole by the connection, that was due to the tech soldering and burned the pad. Also the unit is full of scratches. The new furnace inside the house has a lot of dents. When MUD came out the inspector found water leaking into the electrical box of the furnace. Sales person never responded to my calls or contacted me back after the installation. Very disappointed especially when going with one of the most expensive co in town, you expect better service and attention to detail.

Tanner Swett

a year ago

Installed uv light in furnace. Drew was great! Very knowledgeable and personable. Made the process extremely easy would welcome him back to do work anytime. I great Representation of what Burton is promising when they send a tech out to peoples homes

Susan Pohl

10 months ago

Burton Plumbing was out today to snake out a clogged drain. They are a little pricey, but are reliable and always do a good job. I have used them numerous times over the years and am always satisfied with what they do.

NFM Customer Service

2 years ago

Dereck was very personable, professional and let us know what was going on during the entire A/C yearly check. He advised I was using the most expensive filters that were actually not beneficial to my unit, allergies or wallet. He found an issue that he was able to corrected the same day (and a day that was extremely hot) and helped to resolve a noise issue with the unit. I would request him to come out in the winter to check the furnace.

Shirley Mapes

a year ago

They thoroughly explained what needed to be done and why with an outdoor leaky faucet, the cost involved and after it was replaced another thorough explanation of the completed process. Very friendly and helpful. Very satisfactory service.

B.J. Bumgarner

4 months ago

Drew was very informative and thorough. He found the root of the problem and explained my options. Would happily use their business again.

james s

4 months ago

This guy is very polite. Just a great overall person has a great personality and is very knowledgeable about what he’s doing and has the skills to be a great human being when he’s communicating with people.

Jo Jo Williams

2 years ago

Michael came out and did an inspection. He went above and beyond and gave us a clear picture of what was going on with our heater and air conditioning systems. He personally showed us what was wrong with both, and had great energy. Then Ryan came by to price things for us. His enthusiasm and willingness to make something work was greatly appreciated by everyone in the house. They both did wonderful and secured the sale. - From Maude, Leo, and Jordan Williams.

Melissa Cox

3 years ago

Frank was more than helpful when he came to help us with our AC. He told me tips and tricks to make sure I get the most out of our new house’s unit. He was very personable and professional. I especially appreciate that he used shoe covers in our house without me even having to ask. I’m happy to now be a VIP member knowing this kind of service is available.

ZACHARY SCHERB

4 years ago

Burton provides quality service and products. The technicians are on time, professional and explain everything thoroughly. I've had nothing but great experiences when I've needed their services. My last technician was very helpful when he came to perform a courtesy check on my furnace. He took time to look at all of my appliances and inspected my AC unit. He didn't try to sell me anything and was very honest. Thanks Trent!

Brian Struble

4 months ago

Chris Andrews is professional and took the time to explain our project.

Lyndsi Sorensen

3 months ago

Burton is not honest at all. They take advantage of people...I was charged $700 to cap 2 pipes from my water heater. Highway robbery! But I needed the pipes capped so we could turn the water main on. It literally only took the plumber less than 5 minutes to do this work.

Paige May

a year ago

Wonderful service! Steve was very courteous. He knew we have two cats and always closed the door behind him. Did the whole water tank removal and install alone!

Carole Underwood

a month ago

Shawn Knows what he's doing. Nice young man personable, be sure and keep him around.

Ben Schacht

a year ago

Steve from Burton was excellent to work with. He was very friendly and happily answered all our questions. He also gave us several different option depending on how much we wanted to fix today, and then explain everything in detail they would be doing once we chose. At the end he demonstrated that everything was working now and gave us hints on how to keep from needing him more in the future. :)

Todd Imhoff

11 months ago

JasonRidnour was our technician and did a fantastic job. He was professional and got our hot water heater installed and working great. Can’t recommend Jason and Burton enough. They’ve truly earned my business.

Jenny Gross

3 months ago

I use Burton for their amazing electrical department. Allan is professional, friendly, trust-worthy and very knowledgeable. I would recommend Burton electric to anyone and everyone!

Kylie Dallemand

6 years ago

Had a furnance check. Eric was very informative and took time to explain some issues he saw on a camera. He went over all the options with my husband and I. I felt he did a thorough job and am very pleased with the service. Will definitely call Burton again if needed!!

Vicki Harvey

3 months ago

Jared was very curtious and caring. Did a great job cleaning my furnace. Thank you Jared 😄

Kevin Swanson

a year ago

Mark called ahead in the expected time window and arrived soon after. He diagnosed the problem and provided me with three options and explained everything to me. He quickly completed the agreed upon fix. Mark was professional and pleasant to work with. Thanks!!

Marj Hilt

3 months ago

We needed the valves to washer replaced and also a slow drain in a stall shower cleared. Stephen came out and was very knowledgeable and thorough. He was super friendly and even put our new washing machine in after replacing lines. I was very impressed by him and will be a Burton customer for anything else that comes up!!!

Bruce De Haan

a year ago

Posting on behalf of my retired in laws. They called Burton to check out their hot water heater because it wasn’t working. After spending twenty minutes looking at it the tech said it needed a $1000 part or they could replace it with a $4500, $5500, or $8000 system. Thankfully they got a second opinion from another plumber. The actual issue was a pilot light turned off when BURTON did their furnace/ac replacement three days earlier. Avoid this scummy company and their up charging!!!!

Cindy Dukes

10 months ago

Burton Plumbing sent out Jake to unclog my mothers bathroom drain. He was very professional, knowledgeable and friendly. Giving Jake a rating between 1-5 stars, he is definitely 5 stars! Burton Plumbing, thank you for sending Jake!

Being Humble

a year ago

Phil did a great job explaining our options and helping us decide on the best products for our goal. He was very prompt and courteous. I would recommend Phil for any of your plumbing needs!

Betty Pinkerton

3 months ago

This was a routine service call for AC maintenance. Sean is knowledgeable, not sure if he is the same Sean as pictured. However he has a great personality, answered all My questions was very informative and will request him again Always pleased with the level of customer care provided by Burton's VIP Service.

T Brown

a year ago

Huge Thanks to Burton!! They were very professional and got the job done! I had a follow up issue so I called and spoke with Roy who was very helpful and was able to get their electrician Jeremy back out before the weekend.Jeremy knew exactly what was going on and got the problem solved!Just Call Burton!

Frank McBride

10 months ago

We have used Burton since buying our house in Omaha. They have always done a fantastic job and that is why they get our repeat business. Matt has been the technician for our last 2 service calls. He always gets the job done, is super friendly and is always wiling to explain exactly what is going on. As a first-time homebuyer I always have questions. I cant recommend Burton enough.9/22/22 update - Just had Jake fix an issue that has been bugging us for a while now. Super friendly and knowledgeable. He was able to fix the drain that gave others an issue.

Kris Hook

8 months ago

I couldn’t be happier. John was pleasant and professional. He took time to share tips and he provided helpful education. We will definitely consider Burton for future business.

Gloria Hauger

11 months ago

Jake Stuart did and awesome job cleaning our kitchen, laundry drain and laundry floor drain. Thank you for sending him to us did an excellent job. Thank you. Robin and Gloria hauger

Doug Turner

a year ago

Shawn showed interest in an array of plumbing issues that we may need him to look into. Thankfully we are in pretty good shape. He was on time, explained what he was doing, it was a pleasant visit, thanks Shawn.

Joe Solomon

2 years ago

I called Burton’s phone number and an appointmentwas set for the next day. Master Plumber Mark Bostick called me the following day as he was heading to our house. He arrived on time and used pandemic precautions. He was very professional and friendly. He installed the new toilet expertly and cleaned up when he was finished; he provided first class service. The pricing was fair and I would use them again and recommend them to others.

Steve Gasparovich

2 years ago

Started morning off with discovery of completely clogged kitchen sinks (main sink and separate small bar sink) after running dishwasher that night. Called at 0630, thinking I'd be lucky to get service same day. Dispatcher was cheerful & friendly, took my info and said scheduler would call me. Got that call at 0810, asking if 0845 would be good time for service tech arrival. Received email confirming time, including service tech's picture. 0850, service tech (Dylan) arrived, complete with disposable shoe covers and face mask. Dylan checked sinks and basement, quickly assessed problem, and provided a number of service options ranging from basic all the way up to what I'll call Top Shelf. After selecting my choice, Dylan went straight to work to quickly complete repairs. By 0930, my drains were running free & clear. Throughout assessment and clearing the clog, Dylan was friendly and informative. From beginning to end, I could not be happier or more satisfied with service Burton provided.

kyra kapuaala

2 years ago

Justin did a great job running a diagnostic on our furnace. He was thorough and honest best qualities I look for with your home service. Justin was also very nice and super helpful to making sure I understood what was going on and made sure to give options for the maintenance that was needed.

lisa m shalgren

11 months ago

Great customer service, will use Burton again.Zach was very courteous and explained everything that he was doing to fix the repair he thoroughly went over the agreement and showed me everything he has done.

Kyle Halgerson

11 months ago

I had Burton install a new heat pump in my condo this May, and it has been a mess. They didn't configure it correctly, didn't include all of the needed equipment, and the install was generally sloppy (messy cabling, duct sealant slopped onto the joints). Plus, despite being a top of the line system, it can't keep the humidity below 70%. I've had to run a separate humidifier to keep mold from growing.I called soon after install to get it fixed. The first time, the tech though I was concerned with the humidifier (in June), then failed to configure the system. There are DIP switches on the control board, which he flipped randomly and then left. After, I read the manual and set it up myself; this helped a little, but not a lot.I called at least 3 more times to have someone else come out, and they've ghosted me each time. Make that at least 4, as I've written this review in the hours since they promised to call me right back. For $13k, I expected...well I expected a working AC.

Eric Klein

9 months ago

Very good and quick work but a little expensive. Dude knows his stuff though… I guess you’re paying for the an expert though so you have peace of mind that the job is done right…

matt burke

3 months ago

I had challenges with my water heater that Burton was able to solve and advise.

Cory Mase

a year ago

Was very pleased with Keenan's work. He was professional and friendly. Explained my options and didn't force anything extra. Everything was kept as clean as it was before.

jennifer berner

2 months ago

Daniel was very informative and really had the knowledge of his job. Very informative

Melinda Golightly

8 months ago

I had a really good experience through every part of the process. My furnace went out early afternoon on a Sunday and I was able to get someone on the phone that afternoon to schedule a technician to come out Monday morning to diagnos it. After determing I needed a new one, after a full and detailed explanation by the technician, the qualtity control manager was very respectful and worked hard with me to get the best deal. The installation team was really good. They went above what they needed to do for me to help me move my husbands truck, which it tightly parked in our garage.

Victor Pineda

8 months ago

Jeremy Miller went above and beyond with his customer service. Our cat loved him even though she's not fond of strangers. We appreciate Burtons sense of urgency and their wonderful service.

Sildyani Soulcrusher

a year ago

Zack from Burton came out to look at our AC unit that we have been having trouble with. He was super helpful and carefully went through all the options available to us. I definitely would use Burton again.

Patrick Chapin

2 years ago

Update: we use Burton’s VIP plan, and am happy with it. Our latest person doing the planned maintenance (Quintin O’Toole) was friendly, on time and professional. He did a good job of explaining recommended maintenance and giving costs & benefits.

Jim Freeman

3 years ago

Burton service was excellent. Phone call the day before confirming appointment, phone call morning of visit, email with photo of technician, and on time arrival. Quinton was professional, efficient, and did a good job explaining what was needed. Will definitely use them again.

tao odie

a year ago

Outstanding service, workmanship, and customer service. Very professional and courteous. Answered all questions fully, cleaned the work area completely. I would absolutely recommend Burton heating to anyone. My standards are high and this was a job very well done. Kudos to the entire crew.

Bill Hayes

4 years ago

Jake and Frank were exceptional!!!! They were very friendly,
professional and did a great job repairing our a/c. They also informed us that we were not using the best furnace filter and suggested the best ones to use in the future! They went above and beyond! We will definitely call Burton again if need be.

Daniel Quandt

4 months ago

Steve did such an amazing job at fixing the leak underneath my kitchen sink. He also didn’t rush us into picking a option when it came into pricing and he put us first on the list for this morning when others would of just put us down sometime next week

Jarrod Rice

a year ago

Eric Brown was out to our call. He was top notch. Put the customer first. It was late and the weekend. He made sure we were taken care of. Very professional. I request him if I ever had to call Burton. Hope next it wouldn't be a late call

Marcus Gomez

a month ago

Shawn our tech came out and was extremely professional and courteous! He got the job done quick and the first time out! Thanks Shawn!

Michael Polacek

a month ago

Devon was great to work with. He was very thorough in explaining what needed to be done. He walked us through, and showed us what he was talking about before he got started to make sure we were comfortable and understood everything. We really appreciate that Burton was able to get someone out to us today.

Douglas Jacobson

2 months ago

Shawn was very thorough and professional. And he made certain that everything was put back together and working properly before he left. He is a navy veteran who I was glad to get to know. He can come back any time I have a problem.

Stacy Cassady

2 years ago

From the moment I called to set an appointment Burton was A+++++! Not only did they get me on the schedule in 24 hours - Every Single Contact made to me from them was Super nice- Very Professional and Timely!The plumber that cameTo my residence was able to find the problem and have it fixed in 45 mins! I could not be happier. I joined the VIP Membership and now I feel safe and secure for most major things that may come up.. 100% Recommend this company

Kaitlin Benedict

7 months ago

We used Burton to have our kitchen drain cleared because it was not draining. Our technician, Preston Gillotte, was wonderful. He was professional, on time, explained everything he was going to do thoroughly, and successfully fixed our drain problem!I am very happy with the overall quality of service and affordable price.

Andy Shane

7 months ago

Phil was able to come out a day earlier to review my options for a faulty water valve. He gave me multiple options at different price points to meet my immediate needs for repair.

Carla V

3 months ago

Dillon was excellent, friendly and was great with my loud crazy dog. He was informative and efficient. My compressor wasn't working and he put in a capacitor. I'm not sure if the price was all that great but it is fixed and Burton's customer service is great. I also emailed office about the 15% for VIP customers and the office called right away and stated when they input the price VIP customers will automatically get that discount.

Alison Rasmussen

a year ago

Our AC went out on the morning of 8/4. Burton was able to get out the same day to check it out. Our technician was professional and honest that my AC may or may not run by just replacing parts. He thoroughly explained what was going on and called to see if someone could get out to give us an estimate. Thankfully, they came back on Friday and gave me several options and took the time to clearly explain each option. They showed up again at 8am on Saturday. Took all day in the heat, but they were professional and explained all the aspects of my new AC/furnace system. Me and my kids were elated to wake up to a 75F house on Sunday. Thank you so much for making the process easy and convenient!

David Button

a year ago

Had an emergency repair, and many other businesses were days or many many hours out from showing up. Burton told me they could show up between 8-12pm. They arrived at 8 and completed the work quick, clean, and professional. Steve was amazing and Burton now had me as a first time customer and now a life long customer

Kristine Spears

6 months ago

Plumbing issue. Drain cleaning. Devin was very professional and kind. He was very helpful in explaining what was going on and what was needed and not needed at this time. Great experience and will use them again

Sterlin Blackwell

a year ago

Technician was friendly, unfortunately she didn't make sure the AC was operational before she left. I had to request additional service visit the next day. Burton dispatched the next available technician and he arrived and quickly diagnosed the problem. I will continue my service with Burton.

Donna Wyse

5 years ago

I always request Craig S and he never disappoints. He is prompt, thorough, honest, knowledgeable and dependable and will explain things in an easy way for me to understand. I do the monthly service plan on my personal residence and all my rentals and have been with Burtons about 7 years. We've had the occasional issue but they are always quick to resolve. I've had no problem recommending them to friends.

Christie McDonald

a year ago

JJ was the most professional person I’ve ever had come out. He explained the process showed me the pictures of the problem. He throughly explained the cost involved and gave me solid information. He was honest and provided before and after pictures. I will request his service every time I call Burton out.

Aaron Gloyne

3 months ago

Very personable and professional. He came out for a second opinion on a main line and was able to identify exactly what was happening. He then called a specialist, and they arrived in 15 minutes to confirm findings. Great business. Great people!

Chris Thompson

3 years ago

Jim and Eric from Burton provided excellent customer service. They did everything in their power to make sure that this was the best possible experience. I highly recommend these guys from Burton to anyone looking for services done! I couldn't imagine working with anyone else in this space.

Kate Novotny

4 months ago

I tried to cancel the “membership” offered by Burton AC Heating & Plumbing the month after I was deceived into signing up for it after some overpriced plumbing work, but the customer service personnel “informed” me it would last a minimum of six months. I asked them to cancel it immediately when the six months were over. They did not cancel it. Today while reviewing my tax information I realized I’ve spent $119 over 11 months on my “membership” to Burton AC Heating & Plumbing. Burton AC Heating & Plumbing is so deceptive in their business practices I actually hired not one - but two - other plumbing contractors *other than Burton* to perform $2,000+ of plumbing repairs since beginning my “membership.” I don’t know who is cooking the books on their Google reviews, but buyer beware!

Jonisht Esq.

4 years ago

Our air conditioner went out during some of the hottest days last week, and without being able to afford a new unit at this time, we wanted to make sure the person who came to our house wouldn’t try to pitch us a bunch of products. When Chris, the technician, came for our appointment, he could not have been nicer and more knowledgeable! He took a look at our unit and very thoroughly explained what the issues are, of which there are many since it is an older unit. Chris was extremely understanding, compassionate, engaging, and friendly throughout the entire appointment. He presented all of the options, but in the end was able to accommodate the limited amount of repair we could afford at the time. We will definitely recommend and use Burton again based on this exceptional service experience. We are going to need a new unit sooner than later, and we know where we will start our search. Thank you Chris!

Laura Carlson

2 months ago

Shawn was super friendly and professional!!! Explained everything very clearly and was able to give me helpful advice !!!

Terrie Snowden

2 months ago

I appreciated Allen an there other guys they were nice an the we not scared of my dogs. He also explained everything that was being done. Their customer service was great.

Andrew Smith

7 months ago

Called these clowns because my parents heater wouldn't come on. $100 for them to look at it. No cleaning or repair just look.First guy they sent was JJ. He was nice, explained that every single part of my parents 10 year old Trane furnace was breaking down and the entire thing needed replaced. I thought that was kind of nuts since the previous furnace was 50 years old but I did know that the furnace had not been maintained properly by my elderly parents so ok. He did not diagnose why it would not come on though, just told me that the blower motor was leaking oil and would eventually not work and the condenser had a crack in it and would eventually fail. He sent a salesman to talk to me.The salesman was Ryan. Ryan actually seemed to want to help and seemed puzzled that JJ hadn't diagnosed the reason why the heater wouldn't come on. He diagnosed no power getting to the unit. He called for a second visit by a technician since it wasn't done correctly the first time.The next day (It had been late when Ryan left so I understand the delay) JJ returned with Craig. Craig immediately began bellyaching because the furnace was down 12 stairs and he just had knee surgery. Who'd have thought there might be stairs?Both Craig and JJ were very antagonistic and told us to just buy a new furnace because this one was junk. They spent all of 10 minutes looking at the furnace complaining that they weren't getting paid for this service call and diagnosed it as a faulty transformer gave us a $400 estimate for that and left.I replaced the transformer myself for $30 BTW and that wasn't it. Just an FYI.So I am out a hundred bucks for nothing but no answers and bad attitude. No heat and no closer to figuring out what is wrong. Space heaters in -13 degrees is great fun.

Patrick West

7 months ago

We had a pipe freeze on Christmas and had no water for two days. Shawn Nelson showed up promptly, was professional, and actually fixed the problem in less then 30 minutes. It was awesome. Great Job Shawn!

Marcia McMurray

10 months ago

Could not ask for a better Plummer to come into our home to do work. On time, courteous, does a terrific job, and very careful not to make mess, very personable, let’s you know what he is doing and why. Would recommend Shaun to everyone to have work done.

Mike woodson

a month ago

Great communications, accurate estimate, professional work, and on time. Good company to deal with.

Lori Hoesing

a year ago

I had to call Burton twice this week - to fix a faucet and check air conditioning with my company coming into town. Both gentlemen were very courteous and answered all my questions with a lot of patience. And I got scheduled on short notice.

Larry Faulkner

4 weeks ago

Zach Herron did a great job troubleshooting the issue ordering and supplying the part and the install was timely and professional.

Rachel Boyer

5 months ago

Seth was AWESOME!! Incredibly friendly & helpful. If we ever need help again, I will be calling Burton again!

Jason Craig

2 years ago

Matt was awesome, he came down and cleared my drain in no time, then answered all my questions and even gave me some advice about my water pressure issue.
After he was done he sprayed everything down and cleaned it up. I'll definitely call Burton and ask them to send Matt if I ever have a drain problem again!

Ken Revenaugh

2 years ago

Shawn was super helpful. We lost water pressure in the house due to a water softener fail. He came after hours and did a minor fix to get us through the night. Then he was back the next day to install new water softener and water heater. He was great to work with, the install looks awesome and works perfect.

LORRAINE EDWARDS

a year ago

Ronnie was the first IT female I work with. Husband home for the first time for ac check. Knowledgeable, excellent personality REALLY new her job. PROFESSIONAL. Also been a member with Burton for 2 yrs. Gonna keep their service for the future. :) Thumbs UP Ronnie!Thanks a million

Jamie McCarty

6 months ago

Keenan was amazing, do a great job! Plus he was there super fast and great service and very helpful! Thank you will definitely definitely be using Burton again!

Jerry Sievers

4 years ago

We are very appreciative of your timely response to our call for help on a very hot day. Your service man, Frank, was congenial, efficient, and explained the air conditioner’s problems and my options to my understanding. He quickly replaced needed parts, thoroughly cleaned the outside unit, and had it running again within minutes. Immediately after completion we received a call asking that I rate my Burton experience. I gave it an “8” out of 10. I would have given a “10” had I received a receipt and a breakout for the $715.14 we were charged for your services. I look forward to still receiving a receipt and a breakout of costs for parts and labor.

Bee Line Window Services

3 years ago

Darin came out and offered some of the best service I’ve ever received. He was professional and courteous, he was upfront and honest about the issue, and he explained everything to me in a way that was easy to understand. I have his cell phone number saved in my phone, so that any time I need work done I can hopefully get him dispatched.

Kevin Peatrowsky

a month ago

The repair tech who helped us today was Zack. Very professional, very knowledgeable. Just a simple A/C yearly service, but he was fast and efficient with his work. I also appreciated how responsive Burtons is overall. Very good service.

Rich Rozgay

4 months ago

Jared is the best. Outstanding job. Thank you!!!

Keith Fairchild

3 months ago

This is the second time Travis has come out to fix different problems for me and he has been professional and con time and very helpful.

Diana Shaw

2 years ago

Zac and Ross came to inspect my furnace today. They were extremely professional as they did the inspection. Following the inspection, they provided detailed information about an issue and even allowed me to call the co-owner of the home to explain to her as well. They were efficient and even won over my pandemic puppy who has had limited human contact. #winning

Diane Howell

a year ago

Today Steve D. installed a new kitchen faucet for me. He did an excellent job, and in a timely manner. He was so kind, so nice, and didn’t try to push any services on me. He was a pleasure to have him in my home. Thank you Steve for the great job you did, and for being so sweet to Buddy too!

Brittney Brown

a week ago

So glad they finally upgraded their management, Terrible company to work for before super unprofessional. Wouldn't recommend

Pam Beall

5 years ago

We have never had a bad technician from Burton and Wayne solidifies why we stay with them. He was friendly and extremely knowledgeable. He took the time to walk through and explain in detail not only the problem he came to fix but an open issue we still had. I will keep him on my list and ask for him every time going forward

Brian Overton

2 years ago

Seriously, Darin Hobbs was the most knowledgeable, professional, efficient, and friendly plumbing technician I’ve had the pleasure of working with. Very honest guy who walked us through the process from start to finish, explaining what was going on, what he was doing to fix it, and what we should know going forward. He even went the extra mile for us in getting us in contact with a restoration company he trusts, as well. I HIGHLY recommend Darin and Burton for all plumbing work!

Emma Bremer-Faulkner

4 years ago

Burton company has been very good to us. Always explaining what's happening with the initial problem, giving different values of estimates best for the situation to minimum they can do. We had Cody and Matt see us about a drain backing up. They both did a wonderful job answering questions and very personable. Thanks guys hopefully we won't call soon, but we will definitely have found the perfect crew for our family and home care.

Susan J

9 months ago

I had to have my drains unplugged. Burton did a great job! Very professional and friendly, answered all of my questions.

K C

a year ago

I'm a vip member with Burton, which I pay monthly for. Part of that package entitles me to a yearly HVAC inspection. After 2 cancelled and rescheduled, by them, appointments, the tech shows up and hour late for a 4 hour window appointment. He inspects our system and other than a few minor issues that will need addressing in the near future, the system was working fine. Half hour after he leaves the house just keeps getting warmer. I check on the AC and it is not working. Concerned he may have forgot to hook something back up, we called Burton back because the AC was working fine before he got there. They sent another tech out to check the system and he informed me that the compressor was done and there was nothing they could do about til monday because of getting parts for it. The timing of my AC going out right as the inspector left was suspect. Thinking I needed a new compressor, is reached out to another company to get a possible bid to replace. That tech came to my house, diagnosed the problem and had it working within 5 minutes without any new parts. I cant say for certain Burton was trying rip me off, or their techs just need to go back to school to learn their trade. But we ended up having to spend the night in a motel because I had Burton inspect my system.

Bobby Conn

3 months ago

Mr. Erikson came did a inspection on unit and shared what issues i had, and gave me good options that helped with my decision to just get system replaced. One option was explained as a Band-Aid and the other option which was more feasible and that was to replace system because of the age. Very pleased with the service.

Eileen Moore

a month ago

Always prompt courteous and provides explanation of how to remedy any issues if needed.

Parker Baldwin

a year ago

Chris came and fixed out duct work in less than an hour! He truly got us the best deal as well and saved us a good amount of money. He quoted me a price and he ended up getting it done for about $100 less. Thanks again Chris!

Jon Graves

2 years ago

Our furnace was going out quick (and the AC was not looking great, either). We contacted them and set up replacements within a very short time. They arrived on-time, and left before the projected end-time. While here, they inquired about pets, they respected my desire for quieter work during a period that I had to work at home, they always wore their booties, and were very thorough in cleaning up and making sure I understood how everything worked. A+ people!

Amina Mir

8 months ago

Allan was very professional when he came to check the fuse, he walked me through the process and gave me recommendations on what is best for me and the house. He was great and i highly recommend Allan for any of your services. He have great knowledge of what he is doing.

Hannah Driscoll

4 months ago

Mark was professional and courteous. He explained the quote and we'll have our services performed next day.

Beth D

6 months ago

Did the annual service of furnace, did great job of explaining what the issues were and showing me what the problems were. Gave me a list of what needs to be fixed with pricing. Very Professional.

Wendy Brummond

a year ago

Was scheduled between 8-12, tech arrived around 4. He spent a good 45 minutes trying to sell me service I didn't want. Just need a shower drain cleared. The tech was nice enough but at 5:18 , when he left, felt like I just dealt with a car salesman 😳

R Lee Griffin

5 years ago

Eric did a fantastic job. He was able to diagnose the issue, walk me through possible solutions and helped me realize that replacing our 18 year old unit was best course of action. I appreciated that he helped to point us in the right direction instead of just steering us toward fixing the old unit which would have continued to have him coming back out over the course of the next few years as it slowly nickel and dimed us. He did good work and gave great advice. Service like that is what is keeping us with Burton.

roxy kardell

a year ago

Jim and Jackie were wonderful. They were on time, very friendly, and very professional. They took the time to explain what they needed to do as well as all of our options. They were very courteous of our home and did excellent work. This was our first time needing to call a plumber for our home and we will call them in the future for all of our plumbing/hvac needs. Thanks again.Had another experience with Justin and he was exceptional. Very professional, courteous abs knowledgeable. He was on time, explained everything very well abs reviewed all of our options before proceeding. We will look forward to using them again in the future.

Denyse Lafferty

10 months ago

Travis did a drain inspection and was great. He answered all my questions. He had no problem, even welcomed me, when I asked to watch when he sent the camera through the mainline..

Shirley Brown

3 years ago

I experienced a sewer problem at my home, I called Burton and scheduled an appointment. Darin arrived and displayed the best customer experience I've had in awhile, (I know it well as I am in the customer service business myself).He was friendly, relatable, knowledgeable, offered options, answered questions and help me understand how the sewage problems work. I've heard it said, happy employee/ happy customers.Please give Darin a pat on the back, thumbs up or good job he deserves it.Looking forward to working with Burton again, thanks to Darin

Malerie Weber

a year ago

I have had a few businesses come to my house to unclog drains but will definitely use Burton for any future plumbing/heating/ac needs. JJ and Drew were the technicians that came out for a full system check and to unclog a drain. JJ was great at detailing exactly what he was going to do and providing explanations of his findings. Both JJ and Drew had amazing customer service and I truly appreciate the time they spent checking our system.

Jason Rich

8 months ago

We had an issue with an old valve that needed replacement. Shane was professional, efficient and treated our home with respect. I highly recommend Burton and their team.

Matthew Rozeboom

2 years ago

Jason R was amazing to work with. He was extremely timely on a weekend emergency and made sure to do his due diligence and fixing the root cause of our issue. He even let me run to the hardware store while he was fixing my water lines so that I could pick out a new faucet instead of having to schedule a follow up appointment to install it. Jason went above and beyond what we expected from a plumber on a weekend.

Jayla Cawthon

11 months ago

JJ did an amazing job accessing my A/C unit problem that I had been having for the last few weeks. He was honest and able to give me a run down of things that might need to be fix on the unit. There was a hiccup which unfortunately caused him not to be able to finish the inspection. But I will in the future be requesting JJ if possible. Thank you for being so understanding with the situation JJ!

Todd Jurjevich

7 months ago

Jeremy did a great job with diagnosing and correcting our GFI issues. Also went over potential work and quotes on a much bigger job and I felt Jeremy provided an abundance of info on how it could be attacked, not only from a work perspective but also from a financing view. Although we have not proceeded with big job I believe with what Jeremy has presented we're in a better position to take the next step. In my opinion Jeremy represents Burton in the most positive way.

Karen Koch

a year ago

We had an ac check and Freon added to the ac unit. John Erickson was out technician. He was very nice and informative. He made sure the unit was working when he left.

Kevin Olson

2 months ago

our main line clogged Sunday night. Understandably they did not have anyone available. We then scheduled an appointment that night with them for next day at 1 pm. We received a text message at 1:50 saying they were on their way. They didn't even show.

Douglas Abbey

a year ago

My single, elderly female neighbor got a quote from you because she had a 4 foot piece of water line leaking in her basement. You quoted her over $10K to fix it, which included tearing up the street and trenching her yard because nobody wanted to look for her outside shutoff! Your man said she didn't have a stop box on her property!!... well its there. SHAME ON YOU!!!! No worries though, because someone else did the job for less than 10% of your bid. You guys are just horrible! I would give you negative stars if I could.

Linda Baldwin

3 months ago

Cleaned out Kitchen sink drain
Also checked main drain with camera
Very thorough in checking everything

Greg Wheaton

a year ago

Gosh, I'm so sorry that you feel that just because I spoke to a member of your management team, that the honesty I expressed was not to your satisfaction. If you don't want honest feedback then please don't send surveys.Yes, I did receive $100.00 as part of your no frustration program. The fact that I had to follow up initially was one thing. The secondary factor is that I also had to follow up a second time to find out where the check was.

Laura Lemcke

2 months ago

From 1 to 10. I give a big 10. Excellent work.😃

Ben Siedlik

5 months ago

Frank and Johnny came out for an annual HVAC inspection and they did a great job letting me know what needs fixed and what to watch out for. They are great guys, have a good sense of humor and you can tell they really care about your situation and want to give you the best advice!

Judy Bencker

a month ago

Daniel was personable and courteous. He explained everything he was doing in terms even a lay person can understand. The best thing is that he got my humidifier running properly again! No more zapping the dogs when I pet them. One slight problem - he said he would email me a copy of the pictures he took and the receipt for the work done. I have not received them.

Nancy P.

3 months ago

Hot water heater died. Replacement was efficient and professional. Knowledgeable and gave several options, all well explained.

Joe Johnson

3 weeks ago

Tim was able to diagnose the issue immediately and had the problem fixed in no time. He provided quality service while also explaining The process and answering all questions that I had. Thanks!

Robert McDonald

a month ago

The tech. was very efficient, using photos he took to show me status of various aspects of heating system. His explanation was understandable and thorough. I was completely satisfied.

Denise Reed

5 months ago

The technician, J.J. was courteous, professional and thorough. We were very satisfied with the service.

Brandon Essler

a year ago

Burton was the only plumber in town who would do the work same day. It was on the pricey side, to be sure. But better than waiting weeks or being ghosted or ignored.

Martha Magruder

a year ago

My ceiling fan died a week ago. One company couldn't come out until August. So I called Burton and Jeremy was out in a couple of days to look at it. I bought a new one and he installed it today. He did an excellent job. He called before he came, arrived on time, was very nice, and answered all of my questions. I felt confident that he would do a great job and he did. Thank you Burton and Jeremy! I will most definitely use you again if I need you!

Martha Holmes

a month ago

I received notification of the time the person would arrive to service my air conditioning unit. He was very courteous, considerate when entering my house put on his shoe covers. Took lots of pictures and then explained everything to me the condition of my air conditioner with pictures. He represented Burton Heating and Air most professionally. I was at home alone and he came in and did what he had to do very professionally. You can be very proud of the service tech that came to my house today. I'm going to ask for him for my next appointment. He did not try to force any unnecessary repairs just to make money for the company. He did the inspection I signed the papers and he was done. Excellent service across the board. Mrs Martha Holmes

Susan Wear

7 months ago

Bill was great at getting our plumbing problems fixed. He put in new bathroom sink pipes n now it leaks. We have called but no one has come out to fix it

Mike Cedillo

3 months ago

John Erickson, heating & A/C Tech was very knowledgeable, efficient and professional. I appreciate his professional care and expertise.

gil mitchell

2 years ago

The two techs Darin and Dylan that were dispatched out to open a drain were very courteous and professional and took the time to explain every thing to me, to make sure that I understood the process and was satisfied. I'm very happy with their service and I would highly recommend Burton .

Susan Everswick

a year ago

JJ Williams of Burtons was able to assess the problems in our AC system that had shut down over the two hottest days last week. He was able to identify 4 areas on our aging system that will need addressing. He was p9lite, professional, helpful and knowledgable. Thank you Mr. Williams.

David Lassek

4 months ago

Dillion was very throughall. He walked through each of his inspections and provided the results. He also offered options that will maintain and extend the life of the furnace! Very appreciative! Thanks Dillion!

Michelle Bailey

a month ago

Daniel (our tech) was very polite and informative. Explained exactly what he had done with photos. Thanks!

Kammy Jane

a month ago

JJ was the tech for my annual AC safety check up. JJ was helpful to explain my options going forward with an older system. Pleased with his professionalism and friendliness!

Sandra Sorlien

5 months ago

Drew Cable was such a joy to have come to my home to do the air conditioning check today. He is professional! He is knowledgeable! He cares about his work and it shows in everything he does. Burton's should employ more people like him with such a good personality and work ethic. Hopefully I can always have him for my heating and air conditioner technician for years to come! Thanks for sending Drew. He has been here before. He is courteous, kind and one of a kind....the BEST kind!!!Sandra Sorlien

Steven Collinson

a month ago

My Burton rep Seth was amazing, he was very professional on time and answered all my questions even with educating me on the age, upkeep of my old and new unit! I would highly recommend Seth to anyone! You have a valued employee!

Shan D

9 months ago

Our technician was very knowledgeable and thoroughly explained the details of my system maintenance and ongoing needs . Set my thermostat and set me on course of a possible complete system upgrade! Thanks Zachary for your professionalism.
Ms. Dailey

Kari L

2 months ago

Extremely friendly and helpful, upfront and honest about what is going on with appliances. Shows photos and gives a detailed overview of what is happening and going on and any problems along with what is good. Also takes time to explain anything more indepth and in non technical terms if anything needs clarification.

Jerry Wills

2 months ago

We are very pleased with the plumbing work Seth did for us today. He was professional and explained what he did!

Jeremiah Conklin

a month ago

Shawn was so amazing! He is very knowledgeable and made sure to explain things in a way we could easily understand. He was very personable and friendly as well. If you get Shawn as your Burton guy, you are very lucky. Friendly service with a smile. 😊

Rebecca Welch

3 weeks ago

Staff were very professional and friendly. Devon explained all options for replacing our basement toilet and was up front about problems that may arise due to previous installation and how that would affect costs. We have been long time customers of Burton due to consistent and excellent service.

Kenneth Bahr

5 years ago

The service tech, Allan, was very professional and knowledgeable. Allan finished a lot of projects in a single day. I felt he provided very sage advice about issues and repairs. The Burton customer service team kept me informed regarding appointment times and changes. I will definitely call Burton and Allan again.

david crociani

8 months ago

A company with great reputation, and they gave me the finest product and at the best price. Complete HVAC system install. Would highly recommend.

Jane DeMoss

4 months ago

Mark was very nice. I was really disappointed with Burton overall though. I had a shower faucet that needed a simple repair. Mark gave me five options... the cheapest being $626! I was shocked. He wanted to sell their water filtration system for $5600.We ended up purchasing the needed part on Amazon for $31 and replacing it ourselves. It literally took us under two minutes to do after watching a YouTube video. It would've taken a plumber less than 30 seconds.

Jeff Davis

6 months ago

I’ve had a lot of work done by Burton, they’re always quick to respond, show up on time and do a great job. Not the cheapest, but reasonably priced.

Lemuel Stevens

a week ago

Burton Heating and cooling are exceptional in what they do. I highly recommend signing up with them for one of their maintenance plans to keep your heating and cooling equipment in tip top shape. The techs are courteous, attentive, and possess a wealth of information.

bill methven

a year ago

Your technician, Keenan, came to our home with a kitchen sink plumbing issue. He was the most personable, well educated young man. I wanted to say thank you, again, to Keenan for solving our plumbing issue and that he is a huge asset to your company.

Sofia Diaz

2 months ago

They came to fix my mom house but the cost is so expensive. Staff were friendly. Cost is more than 12K$. Not sure if they are ripping her off.

Nicole Pankowski

a month ago

The guys from Burton were amazing. Gave us options and an estimate and were good spirited the entire time.
Would recommend and use again.

Tony Moses

4 years ago

Fixed our electrical issue quickly and at a good price. We experienced several breakers that would unexpectedly trip. We called three companies. Burton got back to us immediately and was able to come within a day. They proposed three solutions, and tried the lowest cost first. Their hourly rate was also less expensive than the other companies that were quoted. Highly recommend.

Chelsey Hackleman

a month ago

Stephen is always so kind and informative and answers all the questions we have with knowledge, experience, and kindness!

Dave Sexton

5 years ago

I am a first time homeowner and my AC wasn't working; I had no idea who to call so I did a bit of research and it paid off! I am so glad I called Burton and that they sent Trent to my home! He was prompt, professional, and friendly. Between the office staff and Trent, we knew exactly what to expect throughout. He even took the time to give our dogs a few treats so they felt comfortable while he was on our property. I had convinced myself I was facing $$$Thousands$$$ to replace the unit but after a quick, upfront diagnostic he let me know what we were up against and handled a quick and painless part replacement for us. We would definitely have them back to our home for any service they provide and I would definitely recommend them to any of my friends!

Fred Grossman

2 years ago

Fast responsive attentive service. Simple and easy and not to bad on the pocket book. Burton Services have been our provider for years and they simply get better over the years. We highly recommend them for all your service needs. Matt Scherer knows his trade and makes it easy to understand what you are getting and what you need to do to get the most out of your services and products. Thank You and Thank you Keaton (Service Tech)

Bryan Setlik

6 days ago

Alex Martinez was the best!! He was very professional, knowledgeable and courteous. He did a stellar job and I couldn't be happier. I highly recommend Burton. EXCELLENT CUSTOMER SERVICE!!!!!

Raul

11 months ago

Plumber broke sewer grate, then unclogged drain. Said the $194.14 does not include the grate he distroyed. Repairing that is our problem. Plumber also damage our vehicle in the driveway with the motorized snake. We have it on our security camera.Once I get the estimate to fix I will forward to Burton. We are reviewing these actions to consider whether to continue doing business with Burton and posting my issues.

Anne Liddick

a month ago

We had the check out our air conditioner and he did a very thorough job.

Thomas Miller

3 months ago

Shawn Burden did our two mAC system checks, took pictures, fixed a thermostat and discussed the status of both. He was respectful, genial and very professional. I love this company

John

11 months ago

Darin Hobbs, Richard Miller, Ross Sinnett, and Johnny Chairez-Lopez have all come out over time for various things ranging from sewage line backups to routine maintenance inspections. They’ve each done an excellent job every time regarding quality of their work. They’ve also taken the extra effort to explain to me what they’re doing, why they’re doing it, answer questions, and give suggestions/share knowledge for how best I can care for the things in my home while keeping costs down. I’m very satisfied with everything Burton has done for me.

Olena Khokholkova

2 years ago

I received an outstanding service. A technician David is an extremely professional, knowledgeable expert. He identified a problem with my furnace speedy quick and started working on it right away. He was able to fix it in no time. Also he did a lot of testing to make sure that everything is working properly, smoothly, and (what I mostly appreciate) safely. Thank you very much for your service!!!

Catrina Faust

2 years ago

David Beck and Jackie came out to help us diagnose a problem with our toilets. They were so professional, super friendly, really took the time to explain things to us. They went above and beyond what I had expected, you can tell that client service is number 1 to them.No one likes having to talk about plumbing issues, but if you do need someone “just call Burton” and ask for David!

Devin Rimington

a month ago

They give you options on how to attack your plumbing issues. The involvement and transparency makes for a great experience. Stephen was excellent, a true consummate professional. He's great even for a Green Bay Packers fan!!! ;) the thing that's really keeping it from being a five star review is being charged 200 bucks for a drain clear and the drain isn't really clear there's still standing water when showering. The snake was broken off in the drain and accidents happen. Stuff happens. Phil had to come out from Burton and kind of give me a rundown of everything.

william dittrick

5 months ago

Burton installed a new humidifier. Great price ! excellent service; and knowledgeable and extremely polite installers.

Patricia Schaefer

2 years ago

So unhappy with this company. I have used Burton many times in the past, so when one of our toilets was leaking I called them for repair. An appointment was scheduled. The plumber showed up, but did not fix the toilet. He did however suggest we needed up to $5000 of plumbing services. None of it do we need nor did we request. When he left, the toilet was not fixed, he charged us for a diagnostic visit and wanted payment for some other person to come and fix the toilet 5 days later. So on the day the person who was actually supposed to fix the toilet was scheduled to come, I got a call telling me their technician was out sick, no one could come that day, and it would be 2 more days before anyone could come. And they had $170 of my money. So I cancelled the appointment. The person I was talking to couldn't refund my money, she had to have the plumber assigned to the project call me. When he did, he told me I would still be charged for the diagnostic visit. What diagnostic visit? I told them the toilet was leaking. When he came the toilet was leaking, when he left the toilet was leaking. He did not provide the service I asked for and needed - fix the leaking toilet. He said they would only refund $110. I didn't need to pay $60 to have someone tell me the toilet was leaking. I still have not received a refund. I called another plumbing company who came out the next day, fixed the leak and charged half the amount of Burton. So I now have a new plumbing company and will never use Burton again and will always recommend another company if anyone asks me about plumbing needs.

jerry geho

a week ago

Had to wait a while but the info was great and helpful

Bob Santana

a year ago

Everyone very nice and professional. They take the time to explain plan A and Plan B if necessary. We will definitely call again in the future if need be. I highly recommend Burton.

Marie Frodyma

2 months ago

The technician, Shaun, did a fantastic job!! He was very personable, thorough, answered my questions, and cleaned the unit like new.

Donovan Hicks

3 months ago

Drew came out to do routine maintenance check, cleaned out AC unit and recommended some other services. Very professional and personable. Very knowledgeable.

Samantha Rozier-Epting

a year ago

Jason Ridnour was great. We recently moved into this house and didn’t know what all the mechanical things were in the utility room. Jason was very knowledgeable and helped with a plan forward that we are very interested in. Would highly recommend Burton and specifically Jayson Ridnour in the future.

Steven Carlson

a year ago

Terrible customer experience with Burton AC. My AC unit's not working and I had an appointment scheduled with them for a week. They called the day before to confirm the appointment and gave no indication of any backlog. They give me a window of time the tech would be out and they only called me with an hour left of the window to inform the tech couldn't make it this week (Friday). However, they could reschedule and make me wait another 5 days (Wednesday) and have someone come out.You probably need to pay their monthly vip service fee with Burton AC to get treated properly. I called a competitor immediately after getting cancelled by Burton AC and they were able to schedule much more quickly.Do yourself a favor and don't call Burton AC!

Desirae Small

a year ago

I had Jason here twice in the last couple of weeks for 2 separate issues. He was polite and explained everything to me. I appreciate his willingness to show me how he was fixing things. I recommend Jason and will ask for him any time I need something!

Bob Stuart

9 months ago

Burton has always been a great company to work with and this experience was no different. Dillon did a great job and went out of his way when he didn’t have the needed part to make sure the repair was completed same day. He was polite, professional and kind. We enjoy doing business with Burton!!

tim salvatori

6 months ago

J.J. did a great job. He was very informative and pleasant to work with. I would highly recommend him. Great Job!!

christmyking11

3 years ago

From start to finish Kristian was awesome. Personable from the get-go, he first walked me through the house and talked through the overall setup of my pipes and what could possibly be the problem. He then gave me options and prices on how I could proceed as well as a cost-effective best-practice way to proceed. He rather quickly had my pipe unclogged, and then when over and above to give me peace of mind that things were cleaned up by running a camera down my main line to ensure it was clear. (Being in the middle of a bathroom remodel, he had easy access to my toilet pipe.) A+ job! Highly recommend him for your plumbing needs! Thank you sir!

Ashley N

6 months ago

Had them come out because of our smart thermostat, Dillon was very nice and professional and was able answer any questions.

Joan Bohrer

a month ago

First time Burton VIP. I am so impressed from the call in service experience. Pleasant and polite conversations. Received a call when truck was on its way. Received a text showing the persons name and picture of who’s coming to work in my home. I received another call from the Tech telling me how far away he is. Tech showed up, put his booties on so not to dirty the floors. We were told some “not so good news” about our heating system, but the whole Burton experience made the pain just a little more tolerable. Great experience. Thank you.

Derek O'Brien

3 years ago

Jason Ridnour did a great job!! Our sewer pump went out of Friday night and he came out and diagnosed on Saturday and replaced everything on Sunday. On time, courteous and was very helpful. Explained all my options very thoroughly! Can't thank him enough for everything he did!

Jordan Novotny

a year ago

We had a great experience with Bill. He was very professional and communicative. He gave us multiple different options on how he could help us which we appreciated. He was very thorough and did a great job!

George Herbert

10 months ago

Zach and trainee Daniel provided great service. They are both very knowledgeable and exude and love for their job. Very professional and honest. Daniel will do just fine from what I experienced on the inspection visit today.

Chelsea Buhrman

3 months ago

Great communication! I received a call within minutes of my online submission. I received a call the day of my appt stating they had earlier availability if I wanted to move up my appt. I then received a call from the office when the tech would be heading my way. I also received a call from the tech himself letting me know he was on his way and wanting to make sure that was OK. I also received a text message with the tech's photo and a mini bio! Amazing service! Jake was fantastic, super friendly, got my drain cleaned out, respectful of my house and an overall pleasant experience! Free flowing sink!!!!!!!! No more backups!

Jo Miller

7 months ago

Needed new garbage disposal & some drain pipe cleaning. Jake was very professional & worked fast. He ran into a glitch but came up with a solution.

T Ko

11 months ago

Dillion did a great job inspecting our A/C unit. We appreciate him taking the time to answer all of our questions and walking us through everything he was doing.

Ariel Drasney

2 years ago

I will never call another company ever again. The technion that came out was knowledgable and friendly. They called to keep me informed when they would arrive and were quick with there repairs. Even though unclogging or snaking a drain is not the most fun they walked me through it and talked to me the whole time. If you want a company that cares call Burton! Eric has 11 years and it shows. I can honestly say they made spending money a fun experience.

Susan Linnell

a year ago

Our technician was friendly, non-intrusive, polite, and pointed out everything he found that could use attention, but gave us realistic options and an educated opinion. He called when he knew he would be a bit later than planned, which I appreciated greatly.

Brian Day

4 years ago

Keaton did an amazing job! It was just a preventative maintenance check-up, but from the moment he walked inside I could tell the caliber of technicians they have were a cut above. Keaton was super friendly, even friendly to my cat Capone! He explained everything he was doing and his approach was not focused on selling me anything. He truly wanted to make sure I understood what my options were and even advised outside of a cleaning my furnace didn’t need any immediate repairs. He was very personable yet very knowledgeable. It was like having a buddy over versus stranger trying to sell me something.I would strongly recommend Burton and will definitely be doing business with them exclusively going forward!

Angelia Chin

a month ago

Took the time to explain the situation. Allow us to choose a range of service base on our needs and affordability.

Raychel Reynolds

5 months ago

I was experiencing a major clog in my kitchen sink, causing the sink to be full of black, smelly water. Jake was heroic in his repair and was able to get everything cleared out. Jake was very professional, easy going and hard working - I appreciate his thoroughness and am very pleased with Burton.

Miranda Borchardt

5 months ago

John was great! Very friendly and professional. When I told him that we have four cats, he suggested changing the filter every 4-6 weeks. He did a great job explaining everything and walking me through what he was doing.

Joan Norman

2 years ago

12/22/2020. Excellent service. Thoroughly explained what he was doing and reasons for everything. Also explained options available through the company for future maintenance.1/29/2020 We bought a home and in the process of moving we have replaced the water softener, the hot water heater and the furnace. Each time the workmen were courteous, took care to protect our hard wood floors and cleaned up afterward. We were impressed at the way the workmen conducted themselves, the quality of their work and their great customer service.

Aubland

3 years ago

Easy from beginning to end. Had a little hiccup with financing, but once I was approved for a loan through my bank, everything took place within 48 hours. Very professional, nice, and knowledgeable. Hopefully I never have to buy from you again, but if I do, I'll choose Burton.

Francisco Barajas

2 months ago

Professional, quick, and effective. Problem was solved in less than 1 hour.

john miller

5 years ago

Great experience with Burton. I called Friday evening and they had somebody here in a few hours. Dispatch did a great job keeping me in the loop so I would know who was coming and when they were on the way. Ray R. was the guy that came to help and he was great! Very professional and explained everything clearly so that I could understand what the problem was and how he was going to fix it.

Austin Booge

8 months ago

Seth Chase did a fantastic job and was very professional. I am extremely happy with the new kitchen faucet he installed.

Becca Cobb

3 years ago

We’ve been with Burton for a few years. They stay in communication as to when they arrive, easy to get ahold of , and keep a detailed list of what has been done. Our technicians are always wonderful and caring to work with. Chris, Mark, Trent and others are very respectful (of property as well), have extensive knowledge, and professional.

Mike Dems

2 years ago

First of all, Burton was able to send a tech out much faster than other businesses I contacted. The tech I met, Frank Christensen, was knowledgeable, professional and very honest. I was told by Frank that I needed a new system installed because mine was outdated and going out. He set up a salesman, Ken Horton, to come out within the hour. Ken is a stand up guy and I trusted him quickly. He worked with me and explained everything to a T. We came to an agreement and he set up an install team to come out the very next day. The install team, Dillon, Travis, and the team leads name escapes me and I’m sorry for that but he was awesome. They were in and out in a day, which was amazing. They left my property as clean as they found it. From start to finish, the whole process was easy and worth every penny. Thanks Burton team!

Mike McMorrow

2 months ago

Shawn Burden did a fantastic job! He was very professional and thorough.

Matt S

2 years ago

We just moved to Omaha and not long after we arrived, the septic system started backing up into our basement. We didn't know who to call or trust, but multiple people kept saying Call Burton. Our plumber, Stephen was a great resource to have for this project. I couldn't recommend him more favorably. Everyone said that Burton will get the job done right and they stand by their products and craftsmanship. After dealing with Stephen I agree and wholeheartedly recommend this team to help you.Ross came and inspected and serviced our AC unit, explained the process and reassured us about the condition of our system. Great group to work with!

Chris Davis

5 years ago

First and foremost, I want to say, Chris V was outstanding! I was warned about the price, that Burton was good but expensive, however, I was pleasantly surprised. The negative reviews mention aggressive selling, and even though Chris did recommend services that could help me, he wasn't high pressure. and didn't push anything on me. When it's not stupid cold, I will return to Burton for the recommended upgrades and for any other emergency jobs they will be my first call. I am extremely thankful for the help Chris provided and he was, friendly, polite, and kind. My dogs loved him and they're excellent judges of character.

Jon Wagner

a year ago

Our AC decided to stop working on the hottest day of the year. Despite being swamped the dispatcher (Ross) asked about the symptoms and sent a technician. I was surprised to get a text just 2 hours later saying Dillon was on his way. Once here Dillon listened to our description of the problem and quickly went to work. He kept us apprised of his findings and repair recommendations. I appreciate Burton’s quick response and Dillion’s expertise and professionalism.

Kevin Wright

a year ago

Bought a brand new AC and furnace. Fair price and were able to complete the work in a timely manner. I left 2 stars because I am now forced to pay over $2700 more in financing because their sales team, setting me up with subpar financing just to get me on the schedule tomorrow. I called the better financing company as a follow up and they immediately approved me and said I should not have been denied and Burton should have called their marchant line. Now I pay $143/mo at 8.99% instead of $112/mo at 5%. That's $30/month for 7.5 years!! I've been trying to get ahold of Burton for several weeks with no response.

Chris Doran

a year ago

Steve was great with assessing our plumbing issues. He gave us several options on how to repair/replace our backflow system, incorporating his specialist Richard. They came up with a solution that will improve our situation, all at a very reasonable price.

Rachel Mathis

a month ago

We had a very good experience with Burton! Allan, the electrical technician was terrific! He arrived on time, was very informative, honest, and took care of what we needed in a timely manner. Definitely a go-to company for your electrical needs!

kimber markley

2 years ago

Our technician David Beck was on-time, polite, recommended great options, completed the service quickly, and had a great sense of humor. Couldn’t have asked for any better service! I will highly recommend Burton to friends and family.

David Demarest

9 months ago

Zach McCall correctly predicted the cause of our plumbing problem, promptly completed the repair, and explained the cause and repair in detail. Above and beyond professional performance and friendly communication. Kudos!

Mary Jo Larson

4 years ago

Burton is always right there for you when you have an issue! David did a very thorough job inspecting our air conditioner inside and out to get to the bottom of the problem we were having. He explained his findings very clearly, was very polite, pleasant and professional and left us with a clear plan for the next step! Two thumbs up!!

Daniel Steven

a year ago

Called in the morning to have a UV light installed in our A COIL. Burton had a tech out and finished before dinner that same day. The tech was knowledgeable and answered any questions I had. He went step by step on the running of the new add on too our unit.

Paula Summers

a month ago

Dillon did a super job for us. He quickly assessed the problem and offered a couple possible solutions. He was professional and personable!

Alan Pierce

a year ago

I thought I had a clogged mainline causing water to back up in the basement drain when we used the dishwasher. I wanted a price over the phone but was told the technician would need to see the issue but there was no cost to inspect so I agreed and made an appointment for the same morning. Bill Sears arrived within the 1 hour window I agreed too. He quickly diagnosed the issue was not the main line but a secondary line and gave me several price options that included the advertised $88 sale price. I elected to do a more expensive drain cleaning with a warranty. Bill’s professionalism, knowledge and explanations were a large part of my decision. He also used a camera to inspect my mainline and gave me some tips and advice on other work I want to have done.

Noah Meloccaro

a year ago

Stephen Bednar did an excellent job!! He was so friendly and made sure I was completely taken care of. I could tell he was experienced and he gave me some very helpful advice!

Tonya Bailey

2 weeks ago

I’m a first time home owner of a very old home. Several weeks ago a storm took out several large branches in my tree. It destroyed my shed, ruined my fence, took down my Powerline and ripped the meter off of the house. I was without electricity for 2 weeks. The power company was a nightmare to deal with. My insurance company has been a nightmare to deal with. But Burton has been nothing but helpful, professional and my light during this frustrating process! The tech Jeremy Miller came to my home to assess the damage. He guided me through the whole process step-by-step and even anticipated my worries, giving me tips and answering my questions before I could even ask! I’m sure I was frustrating to deal with but he made me feel heard, helped and reassured. I didn’t have the pleasure of meeting Chris but I did meet Alex, and they worked on my home those two days (which were almost 100 degrees out). Alex walked me through the changes and explained things clearly to me. He kindly answered all of my questions. Their work is clean and working fantastically! They all truly went above and beyond. I highly recommend!

Bernard “Bernie” Jennings

2 months ago

Jason, Grant, Seth and Derrick provided a great service. The gang was very professional with the work and very informative. Grant and Derrick provided great humor! Thank you all for a job well done. Hope you have a great New Year! Tim G. did a great job as well. Thank you.Emily and Bernie.

Chrissy Garton

a month ago

We had a problem with the kitchen sink backing up, they were here quickly, assesses the problem, gave us multiple options, and weren’t pushy to pick the most expensive. Very helpful and knowledgeable, worked quickly to fix the problem, and even answered some other questions we had about other plumbing things in our new purchased home. I will call them again when we have another plumbing need!

Lee Ashworth

11 months ago

Devin was great. So happy to have my drains flowing again Devin not only did a great job. He explained options and gave me some hints to better care for drains. He is very peasant to work with

Dan McManaman

2 years ago

Fantastic service by Phil, very knowledgeable and helpful.Gave me six different options and prices, and explained what each option came with, which I appreciated. They even had a water heater on hand/in truck and installed day of inspection after finding out our 22-year-old water heater had an internal leak on it.Thanks for the great service.

Talayia (TEA_HEART)

3 years ago

Always professional and on time. Burton has always been great. Any time we've had any unforeseen problems they arrive quickly even in the winter months. Just today a routine check up led to fixing more serious problems. Thanks to Frank and all the the other techs Burton.

Dustin Simmons

a year ago

Called them out to look at our AC unit and determine why it wasn't working. Technician immediately said the whole thing was fried and I needed a new one. He was very quick to set up a meeting with a salesperson. I called another company for a second opinion and they determined that a single wire had gone bad. They replaced it and the unit ran great all summer. People, please stop calling this sketchy company

Kathy Gast

a year ago

We called Burton for the first time today (after we compared pricing for an inspection call in which Burton was better) because our AC outdoor unit was making an unusual noise. We watched and learned a lot from Justin about our AC and furnace. He answered many questions and showed us areas of concern in our AC and furnace. He went above and beyond what we were expecting. My husband and I like Justin a lot and we hope we can have him back in the future. We were impressed with all the inspections and photos he took that will be stored on our new record. I asked him about the VIP Membership and we thought the price was excellent for all that is included. I (as an RN) also appreciated the Burton Covid safety measures that were clearly displayed and receiving a photo of Justin before he arrived. Bill and I are very impressed with the company and Justin. We are glad to get to know you!

nicholas wischmeier

10 months ago

Absolutely ridiculous. Bought a heater from them as well as paid for the “VIP” service. Haven’t had the heat/AC for more than 4-5 months and turn on the heater and there’s water running out of it. They then say they can’t get anyone out to look at it for at least 48 hrs. They’re expensive and now apparently their service is awful. Kenneth, the one I spoke to was not helpful in any way and refused to let me talk to someone else. Awful business.

Michael Garneau

a month ago

Frank did a great job and gave a lot of good advice on how to keep my HVAC system well maintained!

bob sellers

2 months ago

Shawn was a great technician and represents your company well.

Sam Breakfield

6 months ago

Steve did a really awesome job on the unplugging of my kitchen sink. He was very nice, professional and very honest and up front with pricing b4 completing the repairs! As a matter of fact, he is the reason I signed up for the membership 4 years ago! Going forward, I definitely will be asking strictly for Steve for all my plumbing needs with Burton. Great Job Steve! Mr. Breakfield 😀

Ruby Leonard

a year ago

Holland Zucca was the personal that came out to our property. He was on time and very professional. We had some plumbing issues and he got it fixed right away. Very pleased with the customer service that we received and that he walked my husband through everything that he was going to do and all of our options that we could pick.

Jeannie Pacholski

a month ago

Seth was great! Friendly and took his time, making sure to communicate with us as he analyzed the issue & explained our options.

Jeff Porter

a year ago

Chris did an AWESOME job--polite, friendly, efficient and very knowledgeable. We've always had a very positive experience with Burton and highly recommend! Susan Porter

Lauren Bell

a year ago

Summary: very in professional; will not communicate with customers; caught our furnace on fire during routine inspection and did not fix properly; 5+ hours late to repair furnace and without heat in our home with no time estimate on when they will arriveFull Story: Burton showed up a few days early for the annual furnace inspection on our 2 year old furnance. We were told that our warranty would be void if they could conduct the inspection that day. Remote access was granted to the home out of fear of losing the warranty on our furnace. While they were inspecting the furnace they caught it on fire. The damaged part was replaced and we were told everything would be fine despite our hesitation and unease of trusting the furnace. While trying to get the repairs done for the damaged part and a senior technician out to the house to inspect to make sure everything was fine, no one communicated with us. I called 5+ times to get an estimate on how long it would take for him to arrive and was always sent to voicemail. Turns out they were calling other customers and dispatched the senior technician to a different home because they did not confirm our address and contact information.Fast forward less than a month and our furnace is completely broken (again despite it only being 2 years old). We were told the tech would be at the house and he is 5 hours late and we CANNOT get ahold of anyone. We have called every half hour and left several voicemails and no one is returning our calls. It is 10 degrees outside and we are struggling to keep our house warm. Some kind of update on when a tech could be at our house would have been appreciated. Additionally, we pay $10/month to be “premium” members so that we can get emergency repairs and get in touch with someone during non business hours. This has been a complete scam.

Emma Fryda

2 years ago

Darin and Dylan stopped by late Friday to fix our basement flooded with sewage. These guys were upbeat, professional, and worked quickly. They were honest in their estimate and gave us friendly insight into how to prevent these in the future as well as how to restore the basement. They took care of calling a restoration company right then and there and hooked us up with an appointment into the company’s already booked schedule. I can not recommend them enough. They are the absolute best. We had as much fun as one can with a sewage pooled basement!

Amy Duboise

9 months ago

John was a very nice man with a good knowledge about furnaces and a/c ‘s and was very thorough. He explained things to where I could understand. Burton has a good service man in John Erickson.

Andrea Lara

5 days ago

Drew was extremely professional and knowledgeable. He worked with us and thoroughly explained all of our options. Highly recommend Drew.

Jill Harman

3 years ago

I cannot say enough about the service and quality of product we have received at Burton. The products are top of the line (we went with Trane) and we can’t believe how quickly they work and the energy they save! The service we have received has been top notch. The technicians have all been prompt, professional, courteous, and kind. All while working quickly and efficiently. We worked with Ryan Kellams twice as our Quality Control Manager, and we could not be more pleased. Ryan is so great to work with and he works so hard on behalf of his clients. A truly genuine person and we appreciate him and all he has done for us! We won’t go anywhere else!

Bob Gjere

2 years ago

Stephen B was excellent. He determined what the problem was and explained the options. There was no pressure to select the most expensive option but rather select the best fix in consideration of my long term plans.Ross S. Did the spring system check on the AC system. He was very thorough, very knowledgeable, and very friendly. As I watched, he took the time to explain what he was doing and why. A job well done. 👍

Steve Schweiger

5 months ago

Work done professionally. Very satisfied.

Preston was the tech. Did a great job. Had plugged kitchen sink.

Peggy Bertucci

4 months ago

Always punctual, professional and very engaging. We appreciate the kind, easy going interactons.

Nick Lynch

3 months ago

2023: Shawn B did a great job2021: Had Quintin as a tech again and he did an excellent job.2020 Update: Quintin did an excellent job, I'm always happy with Burton and the professionalism their employees possessChris V. was very helpful and polite, and walked me through each step of the service.

Katie Grinberg

5 months ago

Very friendly, explained things in a way I could understand, and answered all my questions. Let me know what he was doing and the expected time it would take every step of the way. Also, his trainee found a package that the wind had blown off my porch, and that made my day!

The Ehrkes

11 months ago

Jason was great! He came on very short notice on a Saturday afternoon and fixed our issue. A pipe that was feeding water to our humidifier had broken and was spraying water all over our basement. Jason not only diagnosed the issue quickly but recommended and installed a different and better mechanism that should permanently fix the issue. He also gave me advice on how and when to use the humidifier. Thanks Jason!

Donny Ayers

a month ago

Burton has Techs like Jeremy who has proven to be a great asset to Burton. Jeremy has done work at our home prior and he makes Burton the smartest choice when it comes to services that they provide.

Jocelyn Stange

2 years ago

I've only had positive experiences with Burton AC Heating Plumbing and More. I've worked with Jason and Josh (for plumbing/drain issues) and Jeremy (for electrical work) and all were pleasant. Maybe its because we all have names that start with J...Communication and thorough explanation of service is top notch at Burton. I always feel educated and supported along the way. 10/10 recommend using them for all your A/C, heating, plumbing, electrical needs!

Bryan K

2 months ago

Called Burton for an estimate. I was informed that there would be a $89 charge for someone to come out. I told them that I would pass. Then they asked if I would feel better if it was only $45. I told them no. Then I was told that since I was a first-time customer, it would be free. It seemed a bit shady, but I agreed. I was told that someone would be by the next day sometime after 1 pm. I took off work early and waited at home. 4pm rolled around, and I received an automated text stating that they were too busy to come out that day. The next week, I just happened to be home and got a call that a technician was on their way over. The tech was very nice and personable. Took him only 10 minutes to figure out what I needed to have an outdoor gas line added for a fire pit. He estimated 60' of gas line coming straight off my gas meter and buried 18. I was given an estimate of over $5200...

Crystal Muhle

3 years ago

The service provided was routine maintenance and checking the system. The gentleman that came to provide service was professional, genuine, and knowledgeable. He was able to answer my questions, make appropriate recommendations without trying to up sell me on something I don't need like a lot of other places. This made me feel very valued as a customer. He was timely and very respectful of our time.

Darrell Davidson

4 years ago

The technician called to let us know he was stuck in traffic on the first day. When he arrived, he was very professional and told us exactly what he was going to do and when he would be done. He finished on time and we were really happy with the service. I would highly recommend these folks.

Bruce Popken

8 months ago

Company is friendly to work with. Schedules are on time, Staff is great.Workmanship and product line is quality oriented. Keep up the good work!

Joyce Reimer

4 months ago

Seth was personable, professional, and knowledgeable. Work was done on a timely basis, with plenty of time for questions.

Linda Love

4 years ago

I've used Burton plumbing several times in the last 10 years and always had a great experience. Today my technician Steve was wonderful. He explained what was going on, the options , the prices and helped me make a great decision. I would like to thank you Steve for your professional and caring manner.

Mike Reiner

2 years ago

Darin was a pleasure to meet. He provided a good assessment of the problem and offered solutions at different price levels. I have nothing with which to compare the installation price, but I have confidence in the company reputation (Best in Omaha for many years).Adding to my original review, today Ross serviced our furnace. He identified two areas to address and cleaned the parts. Ross was a pleasure to talk to and kept up the Burton 5-star service level.

Elias Daniel

2 weeks ago

Drew did a great job finding the issue. Drew’s extremely knowledgeable and personable!

Katie H

2 years ago

We had a blocked pipe and sewage water flood our basement. Burton was incredibly responsive, the technicians were kind, personable and thoroughly explained things. Stephen was terrific! They will also be replacing pipes for us and scheduling that was a breeze.They contacted the water damage company to come take a look at things the same day, and that company has also been incredibly responsive and their employees have also exhibited excellent customer service.I would highly recommend Burton to everyone!I wanted to edit this review, still 5 stars! However, I also wanted mention we had another technician out to our home yesterday to service/do a checkup on our furnace & he was also wonderful! Johnny was kind, respectful, communicated well with myself and my husband & did a great job.

Tiffany C

3 months ago

Jake was great - on time, courteous, professional, and quick. He got my plumbing issue fixed & explained everything. Thank you!

Kelly

9 months ago

He arrived on time, calling upon arrival as requested. He explained everything to me and was thorough when explaining. Highly recommend Him as a technician. He was thorough in his work and by talking to him, I knew he was highly qualified in his profession. Unlike the last drain inspection done in May 2022(not the same technician) he asked about the outside septic access. He discovered, with the scope and showed me, it was full. He said Burton could come today to pump. The lady tech did not even ask if we had something outside nor did he look.

Kent Sona

8 months ago

Replaced my water heater and replaced a kitchen faucet. Great service, explained everything well. Was on time and had us fixed in hours.

Tony Ianacone

2 years ago

Scheduling through Burton has been a bit of a pain these past few months but once here, the service has been great.He identified issues with our system and promptly supplied estimates and fixes. Knowledgeable, he answered my questions with ease. Friendly too.

Michael

a month ago

Quality company and very detailed oriented. Professional workmanship and affordable pricing.

gypsy lady

4 months ago

Shawn Burden: Great technician, came on time, very courteous, very knowledgable, so helpful - I would rate him over a 10, he was the best!

Chloe A

2 years ago

Dylan from Burton was on time and extremely helpful, he was very professional and explained everything so I didn’t have to wonder what they were working on at all, definitely would call them for more help in the future. I am very happy with our experience.

cameron grace

a year ago

Frank was by far the most professional and genuine person I have met in a long time. Truly a pleasure and a gentleman. Thankyou for explaining things and helping to make sure I felt heard.

Julia Bjornstad

a year ago

We are so grateful for Steve and his team for coming out and replacing our water heater the day after Thanksgiving. He was very knowledgeable about the different products and compassionate about our situation. We will definitely recommend him to anyone needing assistance.

Scott Smith

a month ago

Shawn was very friendly and explained everything he found and didn't find during an inspection.

Travis and Emily Robinson

4 months ago

Drew was very kind and knowledgeable and told us what needed to be done and what will need to be done in the future.Definitely recommend Burton! They were very knowledgeable on what they were doing and answered all of my questions so I knew what to expect and what would need done.

Mary Joy

a month ago

Jake performed a drain pipe service from the Kitchen sink down 50 feet.
Everything went smoothly and he was very professional

Thomas Narofsky

a month ago

Jon was a great technician. He walked through each of the A/C issues and answered each of our questions.

Tom Pelan

a year ago

Eric arrived promptly and did an excellent job servicing my furnace. He was very professional in his manners; knowledgeable in the task her performed; and respectful of my home. He took the time to explain what he was doing; what he found; and what my options were.

Brent Kragness

a year ago

Bill Sears came out to review a blocked plumbing line for me. Set up was easy and he was very helpful and professional. I will definitely work with them in the future and recommend

Steve Hatfield

6 months ago

We had a rusted through main vent pipe. Grant Thompson got everything squared away and replaced, and explained what he was doing along the way. Quite possibly the most friendly and professional tradesperson I’ve ever had in my home. If he’s available, ask for this guy to come fix your problem.

Christopher's Lawn and Landscaping

9 months ago

Holland Z. Was the technician that came out to help us. He was professional, on time and did a great job in a timely manner. He showed us what our problem was and got it working for us. 10/10 review from us.

Carl Basili

a week ago

Chris did a great job checking all our plumbing and made several recommendations.

Frank Gorhau

3 months ago

Jason was AWESOME! He showed up when he said he would, did the repair quickly, and had the part on the truck we needed. We've used Jason before, and he's always been excellent! If we ever need something again, we'll give Jason a call!

Bob Chadwick

a month ago

Phil Ring not only did a super replacement job on our 13 year old Master Bedrom sinks, but also saved us from a disaster by identifying a faulty house water regulator.

Donnica Rolli

7 months ago

Stephen B did a great job with our toilet and pipe repair. He was very friendly and seemed knowledgeable about what he was doing.Frank C came out to do our furnace check and he was the nicest person I’ve ever met! He gave me some tips on our air filter. He seemed very knowledgeable about what he was doing as well. I wish him luck with his marathons this year!

Larry Brodahl

3 months ago

Had them out to do annual review of system. Drew was friendly, efficient, and took time to explain what he was doing.

Jordan

8 months ago

Travis Booher is awesome. He's a very nice guy who does great work. Thanks Travis!

Daniel Cox

4 months ago

Appointment verified a day ahead, even tried to get in early but I was busy. Showed up on time, very professional and personable. Explained cost options clearly and completed work efficiently. Great experience from beginning to end.

Joe Ducharme

2 months ago

We were preparing to upgrade our washing machine and discovered the water shut-off valves had frozen open. We called Burton and spoke to Sheri (sp?) who is a sweetheart. She was able to fit us in the next day which was better turn-around than we expected. Surprisingly, she contacted us later that day to inform us they had an opening that same day if we were available. We were! Phil R. came by and took care of our issue and is very professional and friendly. I would not hesitate in the future to call Burton if I need a plumber.

Tim Olson

6 months ago

Preston was fantastic, professional, knowledgeable, pleasant, and engaging young man. Answered all my questions and was very quick! Nothing but positive about him and his service!

C S

3 years ago

Chris was very professional and efficient. He explained everything clearly and was able to make sure that I had all the information to keep my furnace running strong for years to come. Thanks Chris! I will definitely consider Burton again next time!

Tom Dorwart

3 years ago

Eric was extremely professional and pleasant to deal with. Gave me my options with cost upfront. Very diligent in tackling a stubborn drain clog. The caliber of people Burton sends into our homes is just one of the reasons I will always call Burton. Today is a Saturday and I was very happy they would send someone out. I had to have Burton come out a couple of weeks ago for an unrelated matter and Shawn Nelson was just as professional and pleasant as Eric. Thank you both for a pleasant experience.

Steven Manning

8 months ago

The sales person lied to me about promo rate for 24 months and still paying 9.9% interest rate for the remaining loan agreement between Burton's and Wells Fargo. If you are discussing the financing agreement with Burton sales person, please use your phone camera on everything on the ipad (sales person) so you will have some evidences. Unfortunately, I had very lack of evidences because the sales person withheld the contract. Hopefully, you will take picture of everything on ipad to prove if the sales person is honest or not. Thanks.

Michele Morgan

2 months ago

Seth was pleasant, competent and thorough. He fully answered all my questions and offered relevant information that I didn't think to ask. He must be one of your best technicians. When I need help from Burton again I hope Seth gets assigned to me again. He is really good.

Lauren Kolb

3 years ago

Our sewer main backed up and Matthew came out within the hour! Matthew was very informative and trustworthy from the getco giving us all our options and prices. Kept me updated the entire time as he worked. Once again Burton workers going above and beyond to care for their customers Matthew exemplified that perfectly. Thank you so much!

Margie Marshall

a month ago

Drew was extremely great with explaining the issues that needed to be addressed with my furnace and AC. I so appreciated the very quick response to my call.

michael skoch

4 years ago

We worked with Burton AC Heating and Plumbing in the purchase of a new furnace for the home we purchased about 2 years ago. We moved to a high efficiency unit. The whole process from first hello to completion of installation was top notch. We're very satisfied and highly recommend their services. Our salesman was Matt. He gets a high-five for his work. Installation team was excellent.

Zac Schelm

4 years ago

Let's talk about the Burton Scam. My personal experience was regarding a toilet I needed installed properly. I had 75% of the work done MYSELF as the previous toilet was removed and all I needed was a good seal to the floor and internals swapped which I had already bought a kit for a nearly new toilet. The phone operator over the weekend discussed a nearly $200 fee just to check the scene on a weekend or wait till a weekday for around 65$. Remind you this is just to check out your situation. The scam is charging a high price and over quoting unsuspecting customers on repairs. They were looking for well over 1.2K$ to change 1 toilet that had already been removed. If you have any sense do some research and save yourself the ridiculous prices this company charges for their services. Plumbing is an easy yet messy job and that's all. I ended up completing the job myself for less than 45$. Mind you I still had pay the 65$+ for someone to come and inspect my situation. This company charges incredibly high prices to simply verify your situation. They will turn that around on you again by demanding an obscene amount of money to help you solve your problem no matter your knowledge base in plumbing. Do not fall victim to the Burton scam. Just out of curiosity when did plumbers start getting paid like Surgeons at 500+$ an hour?

Michael Morrison

2 years ago

We used Burton to install a Level 2 charging station and new wiring for an electric vehicle in our detached garage. The electricians were easy to work with, showed up on time and very clear in communication and handling expectations. The work was done in a high quality manner. Modern approaches like signing the contract and paying via their iPad were nice touches as well.

Dean Ross

8 months ago

Did minor fix of toilet. Also checked our HVAC and water softener for leaks even though he didn’t have to. Made minor fixes and gave advice on keeping lines clear and flowing, and proper type of home air filter to buy. Very nice guy too.

Brendan

a year ago

A Burton representative sat with me while I called my insurance company after a washer leak. This person greatly encouraged me to lie and say the damage was a lot worse than it actually was. He also told me to let the water sit in the basement and not clean it up so it got worse.

Dr. Marc Hidalgo

3 months ago

Eric from Burton did an outstanding job. He went above and beyond to make sure our A/C was ready for the warm season. Highly recommend.

Suzanne Zollar

9 months ago

Dillon was very knowledgeable and personable to do business with. He found the issue with my furnace quickly and resolved the matter in no time. Thank you!

Steve

4 months ago

Used them for various plumbing repairs and updates to my home. They were prompt, courteous, explained everything thoroughly and properly so I could understand what I was paying for, and they cleaned up after themselves before they left. I was happy with their services and repairs and would recommend them. I've hired them in the past, so I knew what I was getting.

D G

8 months ago

Zach came out and checked our whole house humidifier and did a furnace inspection. He was able to assess our humidifier and determined it was doing its job properly. He was extremely honest and didn't try to sell us anything we didn't need. Burton isn't cheap but they do good work, employ honest technicians, and guarantee their work. You get what you pay for and Burton has yet to disappoint.

JasonMeg Witty

3 months ago

We kept having issues with our new heater - but Frank came out, quickly diagnosed and fixed some hoses - we were back to warmth! Very knowledgeable and friendly. A rockstar!!

S Weishaar

2 weeks ago

Shawn is a true professional, timely and great work!

HARLEE GIRL

11 months ago

Did an awesome job on my mother's A/c @ all..She loved how he was with talking about the green Bay Packers too..lol..He's a Keeper..Burton your the best..!... Please thank the awesome guy..:0)

Steve Isom

6 months ago

Allan with Burton was terrific. He was professional and friendly and knew his stuff. Gave a complete estimate prior to starting the work and did a great job. Definitely would recommend!

Anastacia Bryant

a month ago

Eric was professional. Walked me through all my questions and showed me how to better care for my HVAC. Burton AC pluming and more is always helpful and courteous it’s why they are my go to for all my AC and plumbing needs!

Kevin Rhoda

2 weeks ago

Shawn was very helpful, Your prices are out of control!

Steven Harris

9 months ago

Bill was extremely friendly and professional. We had a water pipe issue in the house and Bill was very cautious in his approach which only increased our trust in him. We have used Burton in the past and will continue to do so in the future because of people like Bill within the company.

William Riggle

6 months ago

Annual HVAC inspection. Dillon was VERY professional and thorough. He provided pictures of meter readings and internal defective parts to show his analysis.

Jeff McElderry

4 years ago

Our technician, Ken, was very professional, helpful and courteous. We had a Saturday toilet emergency and he arrived earlier than the stated time (after calling first to make sure it was ok) and was very quick but thorough in fixing our problem, after giving us a few repair options to choose from. He also did a great job with cleaning up after he was finished. Highly recommended Burton, and ask for Ken!

Ashley B

a year ago

They keep cancelling my appointment or not actually scheduling us when they say they do. The gentleman who finally serviced our air unit was very professional. Just wish the scheduling crew would get it together.

Derek Peterson

10 months ago

Dillon was very professional and friendly. He summarized all the work he performed, and mentioned a few tips to help with airflow. I would highly recommend him and Burton.

Jim C

9 years ago

Hey... My Experience with Burton...I made the appointment... Appointment time was missed - but Burton was very cool and made up for the missed appointment by waiving the consultation fee - really kind of them.When the technician did arrive, this guy was very good. He really knew his trade. He and I walked through my house and inspected every faucet and drain - regardless of what I initially requested. He insisted in inspecting everything for my protection and Burton's protection - very fair!Once the inspection was complete, the technician presented me with various options - in writing - with work warranties - to choose from before proceeding with the services. Once I selected, he went right to work, keeping all work areas very tidy and dry. I did not even hear the equipment running that he was using. I was expecting a chorus of sounds - but all went quietly, while I conducted my business on the phone. Very appreciated!!One problem did arise, but together, we determined the cause of the problem and the immediate remedy - no problem, no mess, no headache, no costs.Friendly, professional, fairly priced, great people.

rhonda johnson

2 years ago

I had two outdoor outlets installed. They were quick to respond and get the job done. I was given time estimates of a month from other companies and Burton got it done in 2 days.They were more expensive than other quotes I got but they were alot quicker.Cons- the lady that answers the phone and initially sets up my initial visit could be nicer. I was told I'd have to pay $80 for a diagnostic visit. The diagnosis was ... I needed outlets. She did waive the $80 after I told her No & Goodbye. Good choice or I would have spent my $$$ elsewhere.

Samantha Christensen NE-BELLEVUE

2 years ago

Back in late January, early February I had one of the main lines in my house back up. I recommended to my husband that we use Burton since I've always heard good things about them. Will not ever use Burton again after what we went through. My husband has been working with a Cody who is supposed to do all the scheduling and whatnot. He is terrible with communication. Having techs show up to my house when they weren't scheduled to and not having anyone show up when they were scheduled to. My husband cannot get a hold of this Cody and had to go a completely different route to just figure out why no one is showing up. As of today, we STILL have a hole in our basement, but at least the techs left the bag of cement! As this rate, I am going to do it myself. So if you end up using burton and get stuck with this Cody, good luck.

Jeremiah Johnson

a year ago

My rating went from 2 stars to 1. This company doesn't listen to what the customer asks.First trip- removed my AC unit to pour a patio. Ask them NOT to ring the door bell because wife works from home and was on a call instead of calling me. Rang the bell, dogs go crazy!Second call- took off a whole afternoon for the next appointment (which I find ridiculous) I work for a home service company and we schedule I'm 2 hour windows. Called me at 4:20 to tell me the tech doesn't have the correct tools to hook AC unit back up. Also tells me that it takes 3-4 hours to do the work. So why didn't they call me sooner?Now I'll be taking an other 1/2 day off work. And have been offered any compensation or discounts for service.

Stacy Godfrey

a year ago

Burton replaced our heating and cooling system in October of 2021. VIP services were supposedly included in cost of system. We called in March to schedule system maintenance for April. The appointment has been rescheduled the day services were supposed to be performed 3 times. Today they claim July will be the next time they have a service tech available. We are disappointed in the lack of service given the cost of the systems. Consider other options.

Kenzie Rayne

3 weeks ago

Roto Rooter came and made a bigger issue for us, they came out and cleaned it all up. They were wonderful!

Caleigh Newman

a month ago

I do not recommend this company at all. Pricing was outrageous and they wouldn’t give me a breakdown of costs. I would have liked to see a the details and cost for each item, labor, etc. We ended up replacing the water heater, furnace, and AC unit. For $18k I think a detailed receipt is not too much to ask for. When I questioned and asked for more information I was given the run around and told he can’t do it, he doesn’t have it, etc. So we were sitting there red tagged and needed to get on the schedule ASAP as it would be negative degrees the next day, I felt backed into a corner. As a first time home owner I really wanted to feel comfortable making this decision and did not. I also have a feeling it wasn’t totally necessary to replace the AC unit. I would have felt better knowing in more detail what we were purchasing. These sales tactics are so slimy.

Casey Bigsby

a year ago

Zack with Burton came over for an AC diagnostic. He was professional, polite, and knowledgeable. He did excellent job explaining the unit’s issues and our options moving forward. Plus, he was a dog lover and allowed my pup to be his assistant while he worked. Would definitely recommend Zack from Burton to friends and neighbors.

Anna Peterson

9 months ago

I’m giving Burton a 4 star because Shawn and Jake were great. Nice guys and explained everything thoroughly, very professional. The reason for not giving a 5 is due to prices. Had my guest bathroom drains cleaned out and replace some pipes under the sink and with my VIP discount it still cost me over $660. Also had electrical work done and that added up to over $680. So in one week Burton's VIP prog still cost me $1200+.

Bruce Dorsey

2 months ago

Allan was very professional on time and explained everything that needed to be done I'm at work so we communicated by phone everything went so smooth he explained the upgrades i needed in the future. I will give Burton and Allan a call when I'm ready to get the work done. I couldn't be more happier great service at a grest price. Thanks,Bruce D

Jimmy Palmer

a year ago

Only reason I gave them 2 stars is they were able to schedule me pretty quickly. However, they robbed me of $700. Barely fixed the problem. Had to come back. Still having issues and all they did was add a new faucet plug and toilet water connection. $700!!!!

Arley Collins

2 weeks ago

Frank is a great employee knows his stuff and explains it well to customer .Great Job!!!

Gary Abla

a month ago

Mark was very professional and made me feel very comfortable with him in my home. I would recommend Burton to anybody.

Brian Smith

2 years ago

When we called Burton they were very helpful to get a technician to our house right away even though they were booked. When Stephen arrived he got the drain unclogged right away. We also had an issue with our sewer line going into the main. Our tree roots damaged the piping. He was upfront about the damage and recommended we get a full inspection done and setup a supervisor to come out. We will be getting the pipe fixed through Burton. Thank you.

Sherri Levers

7 months ago

Eric Frazier and Drew Cable arrived at the scheduled time and were very courteous and thorough, explaining and showing me the issues with my furnace.

Chad White

a year ago

Personally I will not be using the service of Burton any more. They refuse to communicate. Couldn't bother to tell us when a project would begin. Project was supposed to be one day and wasn't completed for several months. Was told project would be finished up before then and took two days off work in order to facilitate, no one showed up or called. Had to contest the charges with the bank in order to finally get them to return my call. Asked for them to schedule time to finish the work, no one called they just randomly showed up at my house with zerowarning. Very unpleasant and unprofessional.Edit: Burtons response to my original message above has to be a joke right? They can manage to charge me several thousand dollars but cannot find my service record? That is super unprofessional, I will not be calling AGAIN as this just seems to be the way Burton conducts business. Buyer beware!

BRANDON BROWNING

a year ago

My sinks been clogged for over a month. I tried everything to fix it on my own. Bill was upfront about costs and what he expected with the drain. He gave a ton of good information on why this clog likely happened as well as how to prevent it from happening again. He gave recommendations for other work the business can offer me but wasn’t overly pushy about it. 10/10.

Michael Alexander

a year ago

Amazing professionals. We were new home owners. Technicians corrected a unique installation previously done by Apollo with the previous home owners. They then helped us with Train warranty transfer and provided invaluable home maintenance insights for life in the mid-West. Plus, they were very friendly, . . . overall an enjoyable experience even though the needed repairs were quite expensive.

Marcello Velazquez

2 years ago

The technician was early, explained everything to me after inspecting my unit and had the necessary repairs done very quickly! Craig also gave me a friendly reminder that Burton had a VIP membership service that I used to have but had let slip through the cracks! Very pleased -highly recommended!

Sydney Wilhelms

11 months ago

Jake was great! Y'all are lucky to have him on your team. He was responsive and very knowledgeable. He fixed our issue very quickly and shared great recommendations to avoid future problems. 10 out of 10 would recommend.

V R Hammack

9 months ago

Drew checked the system, and showed me the various areas of concern, explained conditions, described work to be done, and answered all my questions. He was friendly, patient with my questions and gave lots of good information. Highly recommend him.

Emily Conant

2 years ago

Burton came out to inspect our furnace to ensure that everything was running in tip top shape. Ross, who was our technician, was very professional in addressing any concerns that we might have about the future production of our furnace. Would recommend Burton to anyone who is looking to get their furnace checked on or if they're having electrical issues (we had that issue too but thats another story, THANKS JESSE!) Thank you Burton and thank you Ross for taking such good care of us as we continue our journey of being new homeowners!

Kaylee Y

11 months ago

We were unable to use our water due to a shower issue. They came out not only the same day but within an hour from when I originally called. Phil did a great job.

Marcus Parrish

a year ago

Keenan was fantastic! Very professional, very friendly. Arrived exactly when he said he would. A pleasure having him to fix our clogged drain--on a holiday weekend no less!

Russell Wenke

10 months ago

A couple years ago, we had a leak which finally showed up as a spot on the garage ceiling. It required mold remediation and ceiling replacement in addition to the plumbing issue. Jason made the arrangements with two subs to handle the non-plumbing issues. All work was completed in a timely manner.This year it was a plugged kitchen sink. Keenan was quite personable and also quite competent. He cleared the drain and then cleaned up the slight mess created. We were very pleased.

Lynn Lind

10 months ago

Bill installed a new toilet and garbage disposal for me! They did a great job! Very professional, on task, and got the job done quickly! I am very impressed! Thank you!

karim khayati

4 months ago

Very satisfied with all the work they have done for us in the last couple of years.

Jonathan Williams

8 months ago

Drew was awesome!! Super nice guy and every time he comes to help I learn something new and helpful. In the future I’ll definitely request him specifically. Great attitude and came in from the wind and snow with a smile on his face ready to help out! Thanks Drew you’re the best!!!

Beckie Stigge

2 years ago

Steve was fantastic with explaining all aspects of his findings during our plumbing and drain inspection. He gave us options for how to fix a problem we were having in our master bathroom regarding a sewer smell, with the findings being as simple as making sure the drain in our shower has water in it after flushing the toilet multiple times. He was very honest with how simple it was to fix the issue we were having (flushing toilet was causing a vaccum issue in the drain) after doing a thorough inspection, pulling our toilet and sending a camera down our line. He was very thoughtful and respectful of our home, wore booties over his shoes, cleaned each area he workedin, cleaned faucet heads to achieve better water flow and took great care to leave things just like they were after working in each area! Everything from communication from Burton about who would be coming to our home, Steve (the worker) calling to say he was 15 minutes away and then being on time, to the service provided was phenomenal!

Luke N

4 months ago

Stephen did a great job. Been having issues with one toilet in my house and he was able to identify what the problem was and fix same day. Stephen made the process as painless as possible.

Fatima Wali Ahmadi

9 months ago

(Free Estimation)Jeremy Miller provided me a free detailed estimation after checking everything very attentively. Jeremy seems high personalty with mountains of experiences.However, am still trying to figure out working my project with Burton AC….Th Estimation was very high than what I thought compared to my budget and my situation. I am really hoping to figure out how a way to be able to afford it to to use Jeremy’s expertise.⭐️⭐️⭐️⭐️⭐️

Mike Tran

5 months ago

Stephen was awesome. Prompt and very friendly. Was able to get the drain cleaned and explained everything. Would use again for plumbing issues.

Niall Brown

a year ago

We had a leak in our water heater early in the morning and they were able to get a tech out a few hours later. Zach was super nice and got our water heater fixed. Would highly recommend them and will continue on using them

Lisa Sunders

a year ago

He was on time, I recieved a call when he was 10 min away. He was extremely professional and fast with the repair. I will use Burton again and specifically ask for Phil because of the quick, well informed service.

Alexis Reed (Alexis Reed Media)

5 months ago

Shawn came out to help diagnose our electrical issues in our home. He did an amazing job educating us and telling us what was going on in our panel. We felt well taken care of and it was a no brainer to go with Burton!Thanks Shawn for being an amazing sales rep and technician!

Tessa Sullivan

a year ago

Craig was by far one of the most knowledgeable and professional HVAC technicians we have had the pleasure of working with. He was patient and truly took his time to diagnose what needed replacing. Once the problem was identified, he gave us all of the information necessary to make a well-informed decision. He did the best job possible, thank you Craig!

John Zak

a year ago

I have used Burton several years for furnace, ac, electricity and plumbing. The service techs and sales staff have always been professional, courteous and informative each time. Darin provided exceptional service today. He provided me with several options and explained each one. I experienced the same when we recently had a new ac installed. I will always use Burton for any future needs.

Ken Smith

a year ago

Excellent customer service. Timely response. Stephen Bednar is a professional and knowledgeable technician. Most importantly, Stephen identified and fixed my problem. I wholeheartedly recommend Burton AC Heating Plumbing. Specifically, will request Stephen Bednar at Burton if required in the future.

AJ Man

4 weeks ago

I was very satisfied with our meeting. Burton is very professional and they promise to get back with an estimate their soonest possible.

Teresa Bantner

7 months ago

After I purchased my home 30+years ago I always knew that I had a vent in this particular room, never blew hot or cold air so I figured it was a cold air vent. Long story shorter we remodeled our kitchen and learned that the wood on our addition was rotten. Had to tear everything out & put up steal Beams & these pillars every few feet to help it not sink anymore. Found out this vent was a heat vent that came apart either right away or shortly afterwards.We were unable to put it together due to hand issues. I already had a membership with Burton so called them & they came the next day! This poor guy had to crawl in this space and the area he was working in barely fit a flashlight standing up. So worth the money!

Melissa Narducci

a year ago

Jake was very professional and thorough. He listed all of our options and explained the process of each. Response time was quick and issue was resolved. I would highly recommend Burton.

john keith

a year ago

Called about our faulty A/C unit. The sales guy comes and writes my mom a $8,000 estimate. They wanted to replace the whole unit (which is only 5 years old). We called a certified friend to look at the unit. It was a $500 repair. Our A/C has been working just fine for 2 weeks now. This business is operated by shady characters that want to take advantage of naive customers and sell new units instead of fix existing ones. The sales guy makes commission and splits it with the repair guy. Do NOT use these predatory sales people.

addie barnhart

2 years ago

From our first inquiry on their very user friendly website we felt immediately taken care of. The time between asking for a consultation and getting our HVAC system installed was less than 72 hours. Ken was incredible about talking us through our options, and I never felt like we were being sold anything we didn’t need. Ken, Amber, and Lisa worked with us to make sure we were getting the best deal within our budget before we signed anything. James led the install of our new system and he and his partner made sure we were 100% comfortable and prepared to take care of and work with the new equipment. I have never received such incredible customer service. 10/10 would recommend!

Virginia C

2 years ago

Burton was not only the only company that called us back, but were at our house first thing the following morning after the incident happened. They were professional, polite, and helped with all of the issues. I cannot say anything bad about them as they helped our family get power restored safely to our house and heating/cooling. We are very grateful and will continue to use their services.

B Felici

2 months ago

Awesome friendly and helpful knew what was wrong right away!!

Alexandra Hoffman

2 years ago

Dylan came out to camera my main line and did a great job! He was friendly and asked a lot of questions. The camera that Burton used was much clearer then another company that I had come out, the screen was a lot bigger as well so it was much easier to see what was going on.

Andy Dobel

a month ago

Everyone I dealt with at Skradski was wonderful. From Phil helping with our initial diagnosis through the group of gentleman who installed our new system. They we informative, friendly, knowledgeable and prompt. I couldn’t have asked for better.

Hiltje Peitz

4 years ago

The gentlemen that came over from Burton was very kind and professional. He got the job done in an hour! I thought he did a great job- thank you Mark!Everything leading up to his visit was less pleasant. Our appointment was the day before and that evening I got a call saying he wouldn’t be able to come out. That part was fine, schedules change and things don’t go as planned. What I did not appreciate was getting crabbed at by a gentleman about my phone supposedly not working. I am sorry it took you 10 tried to get through and my phone rang 16 times before I picked up. My husband called my 20min later and he said it only rang 2 times and had no issues.

Lea Gustafson

4 months ago

Plumbing issues Preston was very good and explained what he found

Gary Feller

7 months ago

Keenan did a great job.

Problem was fixed & he presented several options to help protect against future issues

Dana W

11 months ago

Shawn was great to work with and helped me understand an installation in my shower. He is so polite, personably, and professional. I will definitely work with him in the future.

Kathy Severson

a year ago

Cannot say enough good things about Jeremy at Burton Electric. Gave us 4 bids. No high pressure. Didn't make a mess. Took all trash with him. Great work and customer service. Price was fare. Will definitely call Burton again if need be.

Andy Wicks

6 months ago

Burton has gone above and beyond. They've helped me with two hvac systems and they know their stuff. Sales people are friendly, techs are knowledgeable, and install crews were respectful and professional. I thought they'd be more expensive than other teams in town, but they worked with my budget and I will be recommending them to anyone who needs hvac support.

Alaina k Spencer

5 months ago

I had a very respectful gentleman come to my home. He assesed my situation with my 11 year old furnace. My furnace kept going out when the cold spells were too much for it to handle. He cleaned up the filter and furnace. Fortunately for now it is continuing to run. He gave me a quote for the replacement of the current furnace. I'm not ready yet, but now I know exactly what to expect. Thank you!

John McClellland

7 months ago

They kept me informed on when to expect the technician and sent me information on who would be coming to clean my drain along with a photo off him to make it easy to verify his identity.The technician was thorough and explained everything he found and presented us with options in what to do about it.They honored their warranty without question.

Tyler Nicholas

2 months ago

Eric Frazier was extremely kind and helpful during my inspection. Great service!

amber dyer

4 years ago

Our service technician Matt was great to work with from start to finish. We were notified of his estimated arrival time, when he was just a few minutes out, and then they also called my husband at work to let him know they had completed the job. He was respectful from the minute he arrived and took care in covering his shoes before entering to not track any of the winter mess inside of our home. He assessed our situation and explained he was going to prepare a few options for us and go over them with me. Once he had the options ready, he thoroughly explained each of them. This was our first time working with Burton and he explained the costs and coverage with each option very well. No one ever likes to have unexpected home repairs right before Christmas so I was stressed about making the right decision for us financially and that would work well for us in the long run. I can't say enough good things about how patient Matt was while I went back and forth on what decision, spoke with my husband over the phone, and asked Matt to go over the options with me MULTIPLE times. I didn't ever feel rushed or pressured to make a decision and that he was just trying to sell me something /services. I felt like he was a trustworthy technician and comfortable with him in my home as a representative of Burton. I would recommend Burton to others and definitely call them back in the future if needed.

Danny Wiser

a year ago

We called Burton to have our centralized HVAC, our furnace, and our split unit maintenanced. John showed up exactly as he said he would and went above and beyond to ensure that everyone was cleaned and working optimally. We will continue to go to Burton for all of our heating, plumbing, and ac needs.

Karen Backus

6 months ago

JJ was professional explained the issues and showed and shared some knowledge about our unit, he even shared pictures to showed the need for repairs. We are thankful for his service.Eric was a wealth of knowledge and took time to expand on questions we had. Thank you for your.

Carrie Kappen

2 months ago

Plumber came Friday before Memorial Day . Great care in fixing leak needed done this day . Other issues found by Phil were corrected too. Thanks Phil !

Christina Peterson

2 years ago

Joe was very personable professional. He had a very good suggestion about getting water damage repair through our insurance. Something we never though of! He even provided a referral to a reputable company. He truly turned a bad day into a good one. Very highly recommend!

Larry Shupe

7 months ago

We explained to Zach what had happened and he was able to determine what had possibly occurred. We told him we replaced a very dirty filter after furnace shut down and Zach explained how that could very well had been the issue. I asked him to elaborate some and he made it make so much sense. His explanation was very helpful and gave me enough info to know what I should pay attention to when I do any cleaning of system or change filters in the future. Thank you Burton for your friendly Techs.

Daniel Guinan

4 months ago

Devon replaced my kitchen faucet. He did an amazing job. He was very professional and courteous.

melissa vredenburg

2 years ago

Bill was on time and professional, he offered me range of services and explained the prices and let me make choose the service I thought was best without feeling ‘sold’ to. Will definitely use Burton again!

Aaron Kuecker

2 weeks ago

Frank did a great job explaining all the parts of our AC system and set us up with a consultant to discuss options to update our 19 year old unit. Would recommend Burton for sure!

Rayann Bowen

2 months ago

Explained everything very well and answered all of our questions. Got to the house in a timely manner and got us taken care of.

Robin Menck

5 months ago

My furnace went out on a very cold day. They came out within 1 1/2 hours and had diagnosed the problem. I was told it would be a couple days wait on the parts but the technician talked me through how to keep my house warm in the mean time.

Jeanie Donnelly

a month ago

Devon was very pleasant and friendly. Work was done in a timely matter. Would recommend to anyone needing plumbing work.

Geralyn Bryant

a year ago

My tech was JJ Williams. He did a thorough job and explained items in detail. He was personable and professional. He asked if I had any questions and made sure I was satisfied with his visit. A good tech. He’s a keeper.

Peg Johnson

4 months ago

John was very helpful. He explained my furnace troubles so I could understand the problem.

Gary Ropers

a month ago

They do not call back when you have a question. I have called them for the last three weeks on a question around warranty. Get the run around.

Kylie F.

a year ago

Dishonest technicians only directed to tell you the system needs replaces. We own multiple properties and on all 3 Heaters, 1 AC and 1 water heater they claimed full replacement was needed. 3 other companies gave opinions and in all cases said Burton was wrong. Their quotes were on average 3 times higher than competitors. Our first visit was a water heater that they of course said needs replaced. We did it and had to have them back 5 times for malfunction. Each time we had to dispute a trip charge due to warranty. We also got roped into their service plan, which they are now giving us problems canceling. Stay away and call someone else!

Drew Niehaus

4 years ago

Burton put very little value on my time as a person and even less value on me as a customer as a result.I was made to feel as though I didn't matter as a customer. I scheduled a minor repair to a pipe to take place 5 days in advance of the work. I also emphasized the significance of ensuring the work was done in the morning.When the day of the work arrived, I had to take a day of vacation to be home during the process. I even called first thing in the morning to confirm that someone would be coming to my house to perform the work sometime from 8 to noon.At 11:00, I received a call telling me the time frame was no longer doable and was given four different excuses at different times throughout the call as to why. The person I spoke to seemed more adept at jumping in and making excuses than offering solutions. When options were finally discussed, none of which worked with my schedule without having to take yet another day of vacation.As a customer, I feel like I did all the things I could for the experience to go smoothly by giving plenty of advance notice, calling to confirm...I even had everything moved away from the area around the pipe and a clean and clear path to the work area.I know I said it earlier, but Burton made me feel like I did not matter as a customer.Under no circumstances would I recommend the company or its services.

Kathy Smith

3 years ago

Frank C came out to do the seasonal check on our furnace systems (we have two). This is the first time Frank has been to our home and I found him extremely helpful and easy to work with. There were some issues with the filters I have been using and Frank was especially helpful in explaining the differences and what I could expect with different filters. I found myself watching as he went over the furnaces which I usually don't bother doing. He was very patient with my many questions and I actually enjoyed the experience. I made certain to ask for his business card so I can request him in the future.

Jody Orduna

9 months ago

Keenan is top notch! Very professional, helpful, knowledgeable and highly appreciated. The Burton team is the best. We will definitely recommend Burton to everyone. Thank you

Edward Reinders

5 years ago

Eric arrived on time and immediately asked questions about my service record and my needs. He was a great listener and kept me informed on what he was doing. At the end of the service call, he gave me options to improve my system and was always looking for ways he could do more. No pressure to buy anything and he was a great tech who listened to my concerns.Can’t go wrong with Eric or Burton!!

Dipu Bhujel

a year ago

I am a VIP member of Burton. I had scheduled to come to check my AC in April. They did not show up due to the emergency and rescheduled again on May 11th; they did not show up again due to the emergency. They put me back to some time July for an AC system check. They automatically pull my money without rescheduling. This is a really ridiculous service they provided. Burton's Owner needs to look at this.

S L

3 months ago

Dillion and Eric were excellent and appreciated the job they did to get my heat working again. Also checked the AC to make sure it was working properly and recommended replacing due to age.

Kelly Howard

a year ago

Once again we found ourselves in trouble with a faucet that won't seal or turn off in our garage. Not to mention it being a weekend again. Searching around we ran into offers of help days out. A quick search online led us to Burton and we can say without a doubt they are our plumbers moving forward. Jason in particular saved the day for us. He came out late in the evening on Saturday to help us through another water nightmare. He was extremely kind, knowledgeable, and set us at ease with his genuine concern. He was quick and proficient and made this situation a little less overwhelming. Thank you Jason!!

Courtney Barrera

6 months ago

This is the 2nd time Shawn has come to our house and both times worked on electrical for us! Was very honest and upfront about the work that needed to be done and gave us a quote right on the spot. Highly recommend!

Christine S

2 weeks ago

Allan was professional, friendly and most importantly, knowledgeable. He got the job done quickly and was able to get us scheduled to fix other issues.

Flavia Mascara

3 years ago

We have been very pleased with the job Burton performed in our home. We had a very old water heater tank that wasn’t enough for our house, and since replacing with a tankless model, we have had hot water on demand and it’s great! They were very professional, very clear about the problems they found, how we could patch it or fix it completely.

Stephanie Kartchner

8 months ago

Travis was super personable and very professional! He explained everything throughly and cleaned up after himself. Very happy with my experience!

Brooklyn Starr

a month ago

Seth was extremely helpful. He gave me a detailed list of every part I would need and walked me through the process step-by-step. I was able to get the job done myself within an hour thanks to his help!

Martha Holmes

4 years ago

I had an excellent experience, the technician was very thorough. He took care of the problem with my furnace in record time. He explained to us with clarity the possibility of some future repairs. He showed us pictures of the possible future repairs. He quoted the price of cleaning the furnace and also cleaning my air conditioning unit. We are very satisfied with the work he did and plan to use Burton's in the future. He was Very respectful and it was a professional job well done.

Mike Sharp

3 years ago

Just had the $55 +5 furnace safety inspection and cleaning done. The service technician, Frank C., was excellent. He conducted a very thorough inspection and cleaning, was very helpful about answering my questions, also explained what he was doing and why? He talked with me and pointed out items that will need attention and why. Based on the age of my furnace and also that there were several items that would need attention in the not so distant future he offered to the option to set up an appointment with a sales consultant to understand the costs of replacing the system -vs- repair costs. This was certainly not a surprise, but there was zero hard sell, which I very much appreciated. One of the best home service experiences I've had.

Hattie Martin

a year ago

Scam company pretend you have something wrong with your pipe and call a camera man to come sell you a new pipe just because they want money commission employees they will go as far as telling you they felt something wasn't right but it's all an act.... don't fall for the scam can't forget about the give me a 5 star review as I stand over your shoulder waiting for the review ✨️ great job Burton 👏 if anyone reads this stir far away frome these guys biggest scam in the business in all departments don't trust Burton.

Shelia (Odessa)

4 months ago

Jake was professional, thorough and very polite and kind. I greatly appreciate his work and politeness

Adam Wiblishouser

a year ago

This guy just tried to charge me $800 to fix a compressor and lock us into a service contact. I wasn’t there he had to speak with my wife. Highway robbery. AVOID!!! I’ll fix myself when I get home, I can buy a new unit for that! SCAM!UPDATE: I had another company come out on a holiday. Cost of repair was $300 including the part. It needed a new capacitor. That was it. AC is running again. So the response given by the company just isn't true.

STEPH MARTINEZ

5 years ago

Steve was very thorough and easy to work with. He answered all of my questions in a way I could understand. I felt very comfortable having him perform service work in my home. He was very kind and professional. I won't hesitate to call and request him personally in the future. Thanks for the relief and peace of mind!

Angela Golden

a year ago

Stephen was amazing. Super friendly, knowledgeable, great conversation and did what he came to do! Will definitely use Burton again and will specifically ask for Stephen!

Paul Johnson

5 years ago

Burton's technician Ian was phenomenal. He explained the situation, gave advice on how to prevent future issues, and educated me on how the system worked as a whole. He also touched on future potential steps or issues, anticipating the questions I would have before I asked them. In fact he anticipated some that I didn't even realize I should ask. It was customer service where he thought one step ahead of my needs. Stand-out customer service!!

daisie kinser

5 months ago

Tim was so nice, very friendly and went above and beyond. Tim would be the reason I would use Burton again. Thanks Tim

Deb H

2 months ago

The washer was backing up and one of the bathroom sinks was draining very slowly. Jake did a fantastic job of cleaning them out and everything is now draining like it should.

Ernest Valley

3 weeks ago

My technician Frank was on time, prepared and knowledgeable. He worked quickly, efficiently and performed quality inspections on my HVAC equipment. I would recommend Burton.

Sean Martin

a year ago

After calling me to confirm my availability, they sent Jake the afternoon before my scheduled appointment. Much appreciated due to a clogged kitchen drain! Jake was speedy, friendly, professional and downright awesome. He got the job done and made sure that I understood the options available to me. Perfect job!

jim ryba

a month ago

Drew was very professional and went over everything that was needing to be replaced before recommending a replacement. He was very nice.

JJ Zelenka

7 months ago

Oscar from Burton did a great job and had excellent customer service! He explained my system to me and gave me a full explanation of my options. Would recommend to anyone!

G.O. Laun

2 months ago

Had an issue with lack of power to my doorbell so I called Burton to have someone check it out. Good thing I did. Shawn came out and almost immediately found some wires that were busy frying themselves that killed the transformer. The wires also had contact with the furnace so he got Frank to come out and take a look to see if anything was effected. Both Shawn and Frank were friendly, knowledgeable, and professional which is why I like using Burton.Five stars all around.

Terah Fox

a year ago

Our technician, Anthony, came by to inspect our electrical system. He repaired an outlet and made recommendations, but wasn’t pushy about them. He was nice, helpful, informative and arrived on time. Great experience.

Kelly Lindstrom

a year ago

Zack is the absolute BEST! He was right on time, very courteous, professional, and made it easy for me to understand the situation and potential solutions. I consider him a trusted advisor for my HVAC needs. Burton is lucky to have him representing your company.

Cherie Eastes

10 months ago

Had Shawn, with Burton, out to do electrical work. Extremely satisfied as he explained everything so well and the price was very reasonable. Great service!

Nickole Lowry

a year ago

I have used Burton 3x now and I find everyone is courteous and polite. They are knowledgeable and work quickly. They show up when they say they will. Give options for repair work. I will continue to call Burton for my electrical and plumbing work in the future. They have fixed water leaks, installed new toilets, new fire alarms, new ceiling fans for me.

Todd

9 months ago

My strong advice is to not employ this dishonest, disputable company. I called them to look into our A/C unit which was not working as it should. After spending $2500 for a part, the technician told me that due to leaking from the A/C unit onto the furnace rail I was risking fire if I were to used the furnace. I was pressed to purchase a completely new furnace but asked them to just order new rail instead. After being initially told it would take a week or so at most the part always seemed to be lost in transit. As the weather was getting colder I was constantly pressured to get a new furnace. Instead I got a second honest company to look at the unit and basically said Burton had misled me. There was no structural issue with the fuel rail and the entire issue was resolved for under $200! After trying to discuss the issue with their manager Derrick and asking for at least a partial refund of the initial A/C work (which I now had no faith was necessary) he laughed and said “that wasn’t happening.” Burton is the kind of business that is only concerned with their bottom line and will use scare tactics and dishonesty to add to it. Stay away from this ripoff outfit!!!

Sarah Chandler

3 weeks ago

I didn't want to write a negative review, but my most recent interaction with Burton and their salesman made me feel the need to. We had a tech come out for a furnace inspection. The tech then told us that the entire HVAC needed replaced and kept pushing for a free consultation with a salesperson. I agreed. This salesperson came and spoke with me and I informed him we are getting a second opinion, which he tried to disuade me from doing. He also wanted me to get my husband on the phone within ten minutes, which I found disrespectful to me as a homeowner and disrespectful of my partner's time as he was at work. He said they had to have an answer by Friday. Our second opinion came back saying that we do not need to replace our HVAC and that one of the issues Burton found was literally impossible because our motor is enclosed and ECM. I am not an HVAC technician, so I didn't want to argue with Burton about it. I received a notification on the weekend that the Burton salesperson was showing up at our house even though I told him we were out of town. I don't know if this was a system error or if he really showed up out of the blue, but I know he was on duty this weekend. Admittedly, I did not call by Friday to tell him we weren't interested which would have been courteous, but I am under no obligation to do so, either. He called Monday and asked if we were interested. I told him at this time, we were not. His response was Oh, ok. I was saying, But thank you for your time as he proceeded to hang up on me. I was not impressed with the salesman, the sales pressure, his urging to speak with my husband, him showing up on the weekend unplanned (if that happened, I wasn't even home), but hanging up on me was the final disrespectful move. Given this interaction, I don't really know what to think of my tech, either. He seemed nice enough but this whole experience with Burton has completely soured me on them. I was treated very disrespectfully and I would never, ever recommend this company to anyone.

Misty Snipes

10 months ago

Excellent technician- very thorough. Very professional. Very considerate of his surroundings while working throughout the home. Pitched a sales offer, received a decline, then mentioned if I needed any help when I do decide to replace the ac unit that he would be happy to help even at a later time. Now that is worth giving him my future business/sale. Way to go Burton- excellent employee.

Mike Reed

3 months ago

Been here before, remembered me and the dog. Very Pleasant. Give me some tips on maintaining the AC.

Timothy Dorram

a month ago

He was great. He explained what the problem and what he would do to correct things

Teri Zach

3 years ago

Darin Hobbs was spectacular! Very respectful and very knowledgeable! got me taken care of within an hour or so......and on a Sunday!. Very happy with him! My first experience with Burton and I will definitely do business with Burton again! Thank you so much!

K Perkins

11 months ago

Zack was professional, quick and thorough. He found a crash in our furnace and was able to have us feel it as well as show us pictures. He gave his recommendation but did not push us one way or another.

Yoroshiku K

3 months ago

Mark Bostick was very knowledgeable and professional. He gave me 5 different options. He was fast and efficient!

Team Awesome

2 years ago

We were told the installation team would wear shoe booties and masks and they did not. The carbon monoxide detectors went off for about an hour during the installation and they didn’t come talk to us about it. My family had to leave the house because we started getting headaches. When the installation team left there was a dead patch of grass in our yard where they had thrown the old equipment out of the house. A humidifier was installed and the bypass vent for the hot water heater goes straight across the front so it is difficult to remove the cover and replace the filter in the humidifier. They quoted us an OPPD rebate amount but we received $100 less than what we were quoted. There were a lot of issues and it has now been over a month after our install and no one has reached out to us about the installation. We had called our salesperson a week and half after installation and shared this feedback and he said he would give us a $100 visa gift card since we were unsatisfied and he would follow up the next day. We have not received the gift card and still no one has contacted us about the installation. Very disappointed in the service we have received.

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