Burton AC Heating Plumbing And More

Nice guy. Very efficient. Took care of us and appreciate seeing a young man going into the trade.

JJ did an amazing job. He was very knowledgeable and able to explain each step he did to ensure my AC would work properly. Great service and very professional!

Shawn Burden is a pro. Friendly, easy-going but totally focused on the job. People like him are the main reason I use Burton.

Frank thoroughly checked our air conditioner system for safety and efficiency. He recommended a few changes and told us how to accomplish them. We were very happy with his professionalism and knowledge. Would recommend him, and Burton AC Heating Plumbing.

Stephen Bednar was great to work with, and arrived an hour earlier than expected. He was very professional, and took the time to explain what was going on and the different options to fix the problem. He also answered my other questions not related to the drain clog (water heater maintenance, estimated replacement costs, etc). I would highly recommend Stephen, and will be requesting him in any future visits that are required.

Frank did a great job! He was very professional and explained everything very clearly. They were able to install the whole furnace and air within the next day.

Just want you to know Frank Christensen did an awesome job. It was very thorough, he had a friendly & pleasant attitude, was professional & respectful of property & pets. Honestly, he was fabulous with our 148 lb. Rottweiler. He also gave us some ideas on how we could extend the life of our Furnance. Burton employees are the best! Thank you!

I signed up with Burton because they had great reviews but my experience after my 2nd maintenance check up was subpar. The technician informed me that, although my system was running great when he came out, that it would no longer work unless I had immediate maintenance done on my unit. First off, I did not even call them out, they contacted me for my system check. The system was working prior to the visit which he acknowledged. In the end, I called the main office and they fixed the part free of charge.

We were overcharged $100 and told we needed a service that was not necessary. By the end of their services we were told we needed something completely separate done and that they apologized for wasting our time on something that wasn’t necessary. We were okay with it but we had originally asked to have someone come by with a snake and camera which they did not. It appears they wanted to add on extra services that were not needed and then charged an additional $100 to the price that was quoted. We were told by the manager Rich that we would receive a refund. It has been over two weeks. I called and was told there are more steps I need to take in order to get my money back that I was over priced. Will not use this company ever again

Prompt,and reliable, and service oriented. Burton has earned my trust and confidence and I intend to use them for all my future furnace maintenance and/or repairs. I take great pride in keeping our furnace in tip top conditionand running at peak efficiency by changing the filter every 6 months and having maintenance every 12 months.The Burton technician, John, was personable and and I'd give Burton FIVE (5) Stars.

Alex did a great job and I would recommend him to anyone needing electrical work done. I am greatly pleased from start to finish. Thank you Alex!
Randy

I called Burton for an estimate, within 10 minutes, he gave me an estimate and explained a lot to me about the details. Very professional and knowledgeable.
Thank you

Jake was very professional, efficient and friendly. He explained our service options in detail without using confusing terminology. As always Burton services and the professionals who perform them are the best value for our money spent.

Alan was very quick, responsive, personable, and professional.

Drew did a great job explaining everything and explaining all of our options!

Technician performed house water and drain inspection. He was a true professional and expert in the field. He took his time to ensure that he explained everything that he found

Plumbing backed up and when called for an appointment they came as soon as possible. Appreciate the fast response to our problem.

Frank was awesome. He showed us what was wrong with system and talked us through the process. Very personable.Ryan was also great. Came out same day.Discussed different options.Thank you to both of you for the speedy service and great customer service.

Derek, the tech that came out, was professional, courteous, and kept me informed while he worked on the system. Great experience for us. Will use Burton again.

Every time I have call them or had them come out they have done what is need in a timely fashion. I had one semi bad experience but they did everything to make that right for me. Called me on a Sunday to let me know that a had a free furnace inspection and cleaning that’s was free wanting to schedule it instead of just letting it slip but would totally recommend them and already have

This is the first time we used Burton, and we will definitely use them again. We had a backup in the floor drain where our A/C drains in our basement. I called Burton in the morning & was given a time frame of 8:00 - 12:00 pm. They called at 7:00 am to say the plumber would be there between 8:00 & 8:15. They also sent me a text with the plumber's name & photo. Jake was here at 8:10 & discussed the different services they offered, from a bare minimum to just unclog the drain to a waranteed deep clean. I chose the deep clean as we'd never had the drain cleaned in the 13 years we've lived in the house. It only took about 30 minutes. Jake demonstrated to me with a gallon of water that the drain was now daining correctly. He also took the time to clean most of the gunk off the drain cover & the top of the inside of the drain. He was professional & efficient. I highly recommend Burton to anyone who wants efficient & reliable plumbing services. Thanks again, Jake!

Devon A. Did exactly what we needed, quality work, super happy with the whole Burton experience.ThanksDevon

Always a pleasure to have Burton techs in my home. We value friendliness and professionalism and they are always meeting our expectations and more! Thanks again for your valued service. Until next time…
The Goertz Family

Steve was professional, knowledgeable, and very easy to work with. He found the water heater’s problems and everything will be taken care of in 2 days, which is fine because it was not an emergency problem. He was also kind enough to look at my “under the sink” plumbing situation and arranged for it to be fixed on Friday, at no additional cost.

Shawn was awesome! He arrived within 2 hours of my initial call to Burton (on a Saturday!). Knowledgeable, friendly, and did great work for a fair price. I'm a very happy customer and won't hesitate to call again for future needs.

I called on a Saturday and Frank was at my house in about two hours. He was exceptional and very friendly. When Jim came back to give me an estimate, he was honest, friendly, and explained things in a way I would understand without being pushy. Highly recommend using Burton.

Mark from Burton came out and reviewed exactly what I needed. He wad amazing and so nice. If you ever get Mark Bostick you'll have great service!

Jake did a fantastic job with our plumbing very respectful, knowledgeable and hardworking. Burton seems to be the place to call when you need work done and done right. Thank you

I had a challenging water heater replacement and Shawn did a great job. He was very professional. I am really pleased with how everything went.

I was treated with courtesy and professionalism by both technicians that came out. They gave me several options to repair my sewer line and and went above and beyond to get me up and going again. Highly recommend them. The office staff was also very helpful and courteous.

THANK YOU, BURTON!!!!! You folks are the best!!!Today is Friday. This afternoon, I called our regular plumbing service to request emergency assistance to repair a leaking pipe in the basement of my son's home. Unfortunately, the earliest appointment that company could offer was a week from today. I then called another plumbing service ... one that is part of a well known national chain ... that advertised 24-hour/7-days-a-week emergency response service. The operator took my information and promised to have a plumber to the house within two hours. About 45 minutes later, I received a called from that company informing me that they do not offer emergency 24-hour service, and they earliest they could respond was Monday.Then I called Burton AC Heating Plumbing & More. In less than an hour, I had 2 plumbers at the house working on the problem. They quickly identified the cause of the water in the basement and repaired the pipe and faucet. They then contacted a company that specializes in emergency clean-ups, and those folks will be on site shortly to begin the chore of pulling up carpeting and removing soggy drywall.The Burton plumbers -- Jason and Noah -- were professional, courteous, and kind. They explained exactly what they were going to do, then they did it. Great customer service and great quality of work. I will definitely be calling Burton in the future for any of our plumbing needs.

The plumber fixed our issue and was helpful and friendly (although we suspect he fixed things that didn’t need to be fixed given our pipes had been replaced only a year ago). He was supposed to come back to put a gold fixture in our tub but never did. But despite that, my poor rating is due to the fact that we sent him home with a check. Three months later, Burton contacts me saying our account is past due. When I asked about the check we gave to the plumber, they said it must have been returned due to insufficient funds. I have bank statements to prove this isn’t true. No one can tell me what happened to our check. I was also told that they sent us multiple bills, but the only one I received is from today. They want me to submit a second check, but I’m hesitant to do that given their disorganization and dishonesty. I wish they would update their system to allow online payments. Given how much they price gouge, surely they have the money to put into a website payment system so they don’t have to pass checks between multiple hands?? In any case, it never looks good to blame customers for your mistakes. I will definitely go back to using Tritz Plumbing in the future.

Darin and Cody provided absolutely great service, upfront and honest!Will definitely use this company again!Update 3/16/21We had Johnny come out to inspect our furnace for maintenance purposes and he was very kind and professional. Fantastic costumer service on his behalf!Update 5/13/21We had Justin come out to inspect our AC for maintenance purposes. Very knowledgeable, straight forward, and checked in every step of the way to be sure we understood. Great service!

Jared did a great job today explaining and fixing our air conditioner. He was very professional and had a happy demeanor. Great!

They agreed to come do an estimate on relocating my current furnace but sent a salesman to convince us to buy a new unit. We never got the estimate we requested and he said to come back in the spring when they're not busy and it will be cheaper too. His verbal estimate range was $5500 to move the current one but didn't give an estimate of everything we need. They are terrified to give too much information. Now that I know about price jack up scams in winter, I won't be going with them at all in the future.

I had a drainage issue with my bathtub and needed a quick fix before I had guests in town for the next few days. Ken from Burton showed up in the time frame expected and did a full evaluation of what the issue could have been caused by before jumping into the solution. He was pleasant and efficient with his work. Fixed in perfect time for my guests to arrive the next day. I would highly recommend Burton; they saved me from any lessons to learn in procrastination.

I have been very satisfied with the service given by Burton and trust their workmanship. Always personable and professional .

John was great and friendly. Told me what I needed and didn't try to up sell me on services.

Keenan was prompt, courteous and professional. He has a great personality and explained what he needed to do in terms I could understand. He gets 12/10 stars!

The technician, Jason Ridnour, was very knowledgeable and professional. He diagnosed the problem quickly, presented options for repair, and was back the next morning promptly and completed service quickly. Very personable guy, great service. 100% happy and satisfied with Burton AC Plumbing and Heating, and Jason in particular!

I called Burton this morning on a last minute but relatively small job and they were incredibly responsive and had someone out within a few hours. Seth was the plumber who came and took care of everything we needed and give us some good advice for the future. He was very thorough and patient and we highly recommend Burton and Seth in particular to anyone who is in need of plumbing or HVAC services.

First of all, my overall experience was great. The technician showed up on time, was professional, polite, and made it easily to understand the overall health of my furnace. He also gave me a number of good recommendations on things to think about now that my heating system is getting up there in age.With that said, I can be more at ease and I have a plan of action if something were to go wrong. Thanks again for the much needed service!

I had a WONDERFUL experience with JJ Williams & Derek Martin. They came out and did a thorough inspection of our stuff for us, inside and out. They were polite, upbeat, and very easy to communicate with. They did a great job representing Burton and I hope next time we make a service call we can expect to have them again!

Had Zach McCall and another individual swing by this morning to replace my water heater and check out a couple issues around the house.Both of them were absolutely fantastic with regard to work ethic, patience, friendliness, and job knowledge. The completed work is excellent and any question I had was answered professionally and with a proper amount of depth.

We had a clogged kitchen drain. Jake arrived when he said he would and got to work. Our drain was working within 30 minutes and he even got our sink sprayer working better! Thanks Jake and thanks Burton for getting out to our house within an hour of my call!

Shawn was great! Very professional and friendly!!

Jake did an excellent job opening the clogged main plumbing line--very good service. Professional, courteous, and timely.

We had a problem with our old plumbing and Jake Stuart was absolutely wonderful!! We live on a tight budget and they were able to still help us! Love Burton!!!

I am very thankful for the great customer services that was provided by Nathan! I asked for him to knock versus ringing the door bell (dog will freak out). You would be surprise how many people do not listen to that. He also came in following CDC recommendations about mask/gloves etc. Once finished he was very thorough and details about work that might need to be done and walked through each of the cost. Thank you.

Jeremy did a great job explaining our options to us. We’ve had great service in the past with Burton and will continue to be repeat customers!

Devin did a great job cleaning out a bathroom sink drain for me today. Thank you!

Where do you get these people? Craig was great, he explained everything and not once was he high pressure. Thanks Burton, keep up the great work.

Keenan Smith was the technician. He was both professional and personable. He provided us with a range of options to take care of our issue. When we chose the options that were best for us he performed the work in a timely way. Our issue was resolved to our immense satisfaction.

Burton came through in a time crunch! Our water heater died and Mark with his team assessed the issue and provided us with 6 options. The work was done fast and clean. Top notch service and my mind is at ease. Mark is very knowledge and a HUGE asset to Burton. If your plumbing is hurtin…you know what to do.

The electrician that came to my home was exceptionally knowledgeable and listened to me explain what we had done to fix the issue. Instead of trying to gouge me in prices he told me the simple solution to the issue and that he would waive all charges since it was an easy fix. I will definitely use this electrician again.

Ross Sinnett was great. He talked us through the process and made sure the job was done correctly and that we were happy with his work. We could not be happier with the VIP program Burton offers.

Devon did a great job and fixed same day. Very helpful and knowledgeable.

Notice our water heater was turning on and off randomly for the last month. Went to Google and saw Burton and they had some good reviews. I called and set up an apt and was advised that someone would be out last week. He showed up and said the water heater warranty (whirlpool) would only repair the water heater part but not pay for the service. Totally understand but when he left he told me it would be $317. I was a bit shocked but needed hot water and didn't know that I could be getting quoted way too much. Anyways, we get the part, the tech calls and comes today. He is literally here, maybe 15 min. Fixes the part, then sends an invoice for $0. No breakdown of what I am paying for or even an amount. Emailed asking for a breakdown and got a quote sheet that was hand written by the tech. Burton called after I asked again for a breakdown and informed me of the following:1. They don't charge by the hour they charge by the task...So vague and if you don't know anything about the going rates in your area, you wouldn't even know what that rang would be.2. This task took maximum 10 min to diagnose and 15 min to fix. That is a total of 35 min of labor. $327 for 35 min of labor. No parts, Labor.3. When he left, we discovered it was now leaking Gas. Called him to come back, which he did. Was advised by Burton, it's possible he will charge me for coming back. SERIOUSLY? Also, The guy who called me from Burton and told me all of this stuff was not the tech. I am assuming its one of their Customer Service reps.4. After talking to several friends/family, I have realized HOW much I just overpaid for trusting a household name. I don't expect a reply, I also don't want a generic apology from the CEO or whatever I just want to help the next person choose to not get ripped off.The tech travis, was not rude at all. Not sure if he is a part of this whole process but he was not rude.

Daniel was a very exceptional representative of Burton Heating and Cooling. He was friendly, professional and paid a lot of attention to details. He told me exactly what needed to be done and showed me it as well. Great value for the price!

Service by JJ Williams stellar! My husband gives two thumbs up from observing service. Burton is great to work with, very responsive and always on time.

Keenan was very personable and communicative about my issues. He took care of the issue in a timely manner and left the place spotless.

I would like to give Frank Christensen 5 stars for his service today. He was extremely polite, professional and very knowledgeable. He took the extra time to show and explain things to me in detail, which was much appreciated. Burton is very lucky to have found such a loyal and dedicated technician.

Have never had a bad experience with Burton. I have used them about a half dozen times through the years and I have recommended them to others. Every tech they send for various jobs are always professional and courteous.

Brandie set up the appointment. She was nice and efficient.Patrick was my technician. He was absolutely lovely. If anyone from Burton reads this review: that guy needs a raise. He was patient and professional. He explained things to me in ways that I could understand them. Leasing the land, he let me know that the sewer issue was not mine, but the land owners problem and it was so refreshing to see someone stand up for what was right. Patrick and I argued about me paying for his services because he said was not going to charge me and I insisted on paying something so he allow me to pay the $49.95 fee for the service call. When the representative for the landowner arrived, Patrick explained to him what was wrong, showed him the issue, and told him how to fix it.It's very rare for me to leave a review, but this guy deserves recognition. He deserves recognition for not only being a great representative of your company, but for being a person who presented himself with ethics and morals. Please give him my best.

The technician was very polite and a pleasure to work with. The service was fast. I appreciate the technician making the effort to try to clean up his mess. Most technicians or workers just leave the dirt where it is, but Allan was not willing to do that. Although, I told him I would clean it up with no worries. Thanks Allan!!

Called for a simple clogged kitchen sink. Was told it would be $88 and that the service person would be out the next day between 8am and 12 pm. He showed up at 4 pm after I had to call and ask what was going on. Then was told it would be $192 and that the $88 was just for them to show up and look at the problem. Will not be doing business with this company again..avoid.

Stephen was very professional and got the job done quickly. He explained the process and answered any questions I had. He had dog treats for my dog and didn’t let my annoying children bother him. We will definitely request Stephen for any issues we have in the future!

Please stay clear away! Complete criminals! If they can't fix your problem, they create one for you. They pry on old people. Disgusting company!
No,I did not use your service. My mom did and no I will not tell you her name because I don't want her harassed now that your true colors are out.

Jeremy and Shawn were personable, friendly and knowledgeable. They quickly and efficiently located our issue and presented us with different options to fix our problem. They left us feeling safe that our problem was taken care of. We will be calling Burton if/when we need to do so in the future!

Travis Booher did an amazing job! He was friendly and polite. I couldn’t have asked for a better experience.

Jeremy Miller was very professional. He was very thorough with his explanation. I feel confident knowing someone with his expertise is on the job. I would highly recommend Burton with representatives like him!

Jared was kind, professional and very knowledgeable. Wonderful to work with

Shawn Nelson was super professional, knowledgeable and friendly. He explained everything he did, was very communicative. He diagnosed and applied the proper and quality fix action and, in a short amount of time, we had water again. The fact that Burton hires veterans is a definite plus and, as a retired veteran myself, my wife and I appreciate it. We will ask for Shawn by name in our future plumbing needs.

Ray was professional and very knowledgeable. Explained the issue in great detail and supplied several options based in facts with varying degrees of work, cost and warranty.The completed work was done quickly and to perfection.Would definitely recommend for services!!

Brian and Justin installed an air conditioner and furnace in about 6 hours. They were polite, courteous, and professional. But the best thing was they knew the system very well. Definitely appreciate the level of knowledge and professionalism from these two and everyone else I’ve had contact with at Burton!

JJ Willams a big fan of NYC did a great job today. Coupon was great also

Stephen did a great job and answered all of my questions. We are very satisfied with the level of service we received.

Steve Bednar is a good man, I really appreciate that he is very professional, informative, knowledgeable and very honest. He will tell it like it is and gives a costumer an honest opinion of what they should do to remedy the problem and not just put a bandage on it. I will always insist on his help with any future issues that I may have. Thank you guys.

He was very nice, explained everything that was going on. Will call them again if we ever have problem. Had to have our lines scoped to find out what was going on. They figured out and what the issue and got right to it. If and plumbing issues in the future, we will definitely call Burton.

OVERALL a professional, polite, knowledgeable, accommodating service that i would highly recommend as a military wife of numerous years. HIGHLY RECOMMEND.

I purchased a new furnace from Burton 11/2020. Now that I need service, NO HELP from them. Instead of telling me , your call is two- three weeks out. They told me on 5-10-2022, out tech. Will be on site between 8-12 that morning. At 10 am that morning, I received a call cancelling my appointment. They had A C calls and Zi would have to wait? Rescheduled for 5-13-2022 in the morning.At 11:30 I called and I was scheduled for an afternoon service call? It’s 4:30 and still no service call !If I had looked into their poor service rating, I would never have used them.Please don’t look at the reviews on their web page, look at the independent reviews. They show the true rating of 2 out of 5 stars. These reviews repeat the same problem, poor service.

My furnace went out on a weekend. Burton made it a priority to come quickly (they were here within 90 minutes) and were very professional. 10 days later I had water leaking from my ceiling underneath the upstairs bathroom. Burton was able to see me 8am the next day. I appreciate how all the servicemen were good at explaining the problems and options for fixing them.

We’ve been here for 15 years with Burton being our first call for hvac emergency repairs in July 2005 and the only heating plumbing and hvac contractor ever since because of the outstanding service technicians and customer service representatives.Great company!J. Abrams 12/30/2021

Eric did great in diagnosing my air conditioning unit.

Our kitchen sink was backed up. Travis was prompt, professional, and explained the process and our options thoroughly. It was nice to see everything broken down and the pricing before the service was completed. Besides fixing our sink, Travis was easy to talk to and just a nice guy! I would recommend Burton to anyone with this kind of plumbing issue.

I was visiting my elderly father after coming from out of town. I called Burton at the last minute after I noticed an issue at his house. They had an opening the same day and sent Shawn Nelson to fix the original issue and install a new water heater. He was very responsive, pleasant and professional. He was super patient with my 93 year old father’s constant questions. I felt good leaving the next morning knowing that everything was taken care of and Dad wouldn’t have to worry about any more issues.

I am a first time Burton customer and I am very pleased with the service they provided to me. Alex Martinez and his crew arrived on time with a professional appearance, completed the task and cleaned up after themselves, all while staying on budget.

Had a great experience with Burton. Scheduling was quick and easy. I was lucky to work with two great technicians. Jeremy and Jason were very professional. Jeremy did a great job installing a new electrical outlet for us and Jason also did a great job installing a new hot water heater. Would highly recommend Burton for any electrical and plumbing work.

Bill was friendly, knowledgeable, effective, and efficient. He explained the process to clear my drain and he also recommended other services from Burton that I can benefit from.

Can these Google reviews be trusted? If you look at Yelp reviews, they score a 1.5 out of 5, with 129 reviews. Here they score 4.7 with 4,815 reviews. I am a member of Nextdoor, and the reviews have been terrible for Burton, probably more in line with Yelp. I went back and looked at the history of comments of Burton on Nextdoor, and it has consistently been terrible over the last 5 years. So, what gives? Just trying to figure out the inconsistencies

I learned a lot from Stephen. He was very thorough from start to finish. Very pleasant to work with. Burton keep Stephen.

My service tech for today was John Erickson. Many thanks to him for the cleaning/maintenance he did on my air conditioning unit. He was very thorough with explaining any issues he encountered and answered all my questions I had concerns about. I would definitely request him when air/heat servicing is needed in the future. Great Job John Erickson and Thank You!

Jeremy was very professional, diagnosed the problem and repaired the electrical to our dishwasher very quickly. I would highly recommend him and absolutely use their service again. Thank you!!

Craig did a great job with our AC Check and repairs needed. He was very friendly and very informed on what he was talking about.The thing I love about Burton, is that they always give you 3 or 4 Options for repairs, and no matter what you choose, even if it's the lowest priced option, they don't try to up-sell you or change your mind, and they continue to treat us in a friendly way. We've used Burton for 10+ years and have always been happy.

Very personable he expl my options and we agreed on his course of action. I'm happy with Jeramy and do recommend his services.

Dylan was great with providing details & info regarding our drain issue & services provided. He arrived within 30 min of our initial call! Was friendly & very helpful all while getting the job done. This company was recommend to us & I now know why! We will be returning customers if we have any future issues. Thank you!

We had issues with the pilot light on our water heater. I went online. Loved the option of using chat to talk to a representative. Very prompt response. In addition I liked that they send e-mail with a picture of the technician. He was on site within few hours. After evaluation of the issue the technician presented options and offered his opinion, which was great. We had to replace the water heater and he did it fast and professional. He offered different products to choose from, which I appreciate. I liked that all happened within 4-5 hours.I will use Burton again and recommend their service.

After a call to Burton AC, moments later I received a text from technician Josh stating he was on the way to fix our flooded basement with sewage. When Josh arrived he quickly accessed and resolved the situation. Josh provided helpful information in a very professional manner ensuring we fully understood the process. Josh also called a restoration company which called us and scheduled an appointment. I definitely recommend Josh, he was positive, professional and highly informative.

Jake was awesome!! Super friendly and polite!! He was very knowledgeable, efficient and he had a great work ethic. He thoroughly answered our questions and explained what he was doing as he went along. His professionalism and enthusiasm was outstanding!!!!

Very impressed with the company responding, diagnosing the problem, finding the material in such a short period of time, and performing the work in the same day!Technician was extremely knowledgeable, all-around great guy to communicate with, really enjoyed his company and his conversation

Devin is very personable and professional. He was great when my dog. He looked into the problem with my toilet and found good alternatives and ways to fix it!! Great work.

A/C was not working. Called around 8am and Frank was at my house a few hours later. He did an excellent job at finding the problem and teaching me about the entire system. Professional and very knowledgeable.

I had Bill Sears come out to my house, he was super respectful and very nice. He was very professional and honest about my clogged floor drain. He advised me of the best route for my situation. I was a little worried He would not get it unclogged. But he came in with a determined attitude and got my floor drain all cleaned up. Highly recommend!!

Johnny was awesome. He was fast but thorough. He showed me how to clean my outside unit. Since I hadn’t had it serviced in a couple of years, I asked him to do the cleaning. He was willing to show me how to do it, when I asked, but I realized I didn’t want to risk hooking the wires up wrong.

We needed emergency service ASAP as sewage was backing up into our bathtubs. Other companies were not able to come out on a Sunday, but the Burton company was able to send someone to our house within a few hours. Darin Hobbs was very helpful not only in fixing our clogged drains, but answered all of our questions and offered great suggestions and advice for the future regarding our toilets and drain. He was very professional and went above and beyond what we expected. He represented Burton well and we will definitely continue using their services in the future based off of this interaction.

It was easy to schedule an appt for the same day. Phil made sure our sump pump was working correctly before he left. Ended up being a connection issue and he took the time to show me what happened.I will definitely call Burton with any of my issues in the future. Thank you Phil!

Ian and Joel were both awesome. They came, worked to diagnose and fixed our furnace. They made calls to the dealers to check if there were any warranties that could be applied.I appreciate their time and honesty as they worked through each scenario. Very professional.I would highly recommend Burton and these two gentlemen.

Shawn Burden was great - offered options for my system maintenance and took great care of my system!

I had purchased/installed a water heater a few months back. I received great service. I was able to pick my own options for the financing. Thought would go back since my furnace stopped working. This is when everything went down hill. Furnace went out on a Sunday so 189.00 to come out. I bought a standard digital thermostat less than 100 he charged me 118 to install it. It took less than 10min to install then tells me to be careful with it cause it is not mounted very well. Then he goes down and looks at the furnace and low-n-behold I need a new furnace. But he got it running until next morning. Finance guy Kenneth shows up takes pictures then proceed to tell me he is going to the truck to figure out what would good better and best. Comes back doesn't even show me the estimates and decided for me..the better. Adds in duct cleaning. Well Monday comes they showed up bright and early ready to go! They installed the furnace and fixed the thermostat. One of the men that came was irritated over something so he made being in my own home very uneasy. He dropped a tool and he look like he could go off at any time. I asked about the duct cleaning they didn't know. So I called and it was set for the next day Tusday morning. Ok Tuesday comes and goes no call or show. I email Kenneth and he said sorry and he will get the schedule and call me Wednesday morning. No call or show Wednesday. Wednesday night I sent another email and told them just cancel and take it off my bill. Well they did but still no response or call to apologize or anything. Better off their prices are outrageous. Will not do business with them again.

Everyone was very friendly and professional from the repair man, to the service rep, and the installers. The installers were professional and did a great job. They also explained the ins and outs of the new system very well. Would use again.Update: Ross from Burton's came out to perform a check on the system (1/19/2021). He was very professional and got the job done quickly. Still reccomend Burton's for heating and cooling needs.

I am very impressed, Zach gave me a good tutorial on importance of maintaining my furnace. The picture was there to show how much work that needed to be done.

Called 3 places to get an estimate. Backlund, Thermal, and Burton. Backlund and Thermal gave me quotes free of charge and we’re in the same price range. Burton gave me a quote 3 times as much as the other two and charged me for it.No complaints with the plumber himself, he was professional, personable, knowledgeable and informative. Complaint is with Burton- it’s pricing and policies

Allan and Chris were great, he went above and beyond. Very professional and very knowledgeable. Will be using Burton from now on!

Frank and Michael did a good job explaining my problem and helping me with a solution

Dispatcher Regan reached out early today to let me know that my service technician would be on his way soon. Shortly after that I received a text with a photo of my service technician Jake and a brief bio. This was great! Jake arrived and took care of shower drain very quickly after outlining the options. My shower now works great, and Jake smiled and shook my hand before heading back out to help somebody else. I would highly recommend Burton, Regan and Jake. They are all very professional, and they will make you feel like family.

Our 10 year old water heater failed yesterday, I called Burton late in the afternoon, and they set an appointment for me at 8:30 this morning. Phil arrived right on time, diagnose the problem, gave me quotes, and I decided to get a new water heater. The entire process, including a parts run for Phil, only took a couple of hours. He was very patient, answered all my questions, and did a great job, including cleanup. I would use these guys again.

AC quit cooling. Christopher found defective contactor. He had part on truck and was gone is less than hour. Very professional. Will use again if necessary.

Jeremy was on-time and professional. Wore protective booties on his shoes in-doors to protect my floors even when I told him it wasn’t necessary.Jeremy provided basically a consult to diagnose an electrical power issue/possible power line cut caused by C.R. Menn concrete during pouring of concrete (which C.R. Menn is refusing to take any responsibility for. Beware of C. R. Menn).Jeremy provided an honest assessment of the situation and provided a written statement of possible solutions as well as costs on the spot. Pricing-wise I do not know how they compare to others but as far as service goes Jeremy was very professional, knowledgeable, and respectful. He has my trust

Jeremy was one of the best technicians I’ve ever worked with. Super professional!

Bill did a great job on my drain! Came earlier than original appt time. Very happy with the work that was done.

We needed some emergency help with our AC on the hottest day of the year and Burton was able to send a tech on the same day. He then came back the next day to ensure that everything was working properly. They did a great job.

I want to up front say that the young man who did my annual furnace inspection was friendly, cordial, and very professional. But in all honesty, I am losing interest in having Burton service any of my appliances. It didn't help that I had to wait 6-8 weeks for my service. I am a VIP customer, which apparently means nothing. And just once, I would like Burton to complete the service without telling me that I need to spend another $150-$300 to do the job right

Very thorough, and explained in detail what they was doing. Would highly recommend Burton for your heating, A/C and plumbing repairs and service

The technician…JIM SEARS…did a terrific job…from first introduction (he’s a very personable guy), discussion of the basic work and alternatives, performing the work, and ‘clean up’ when the work was completed. Drain issues are never ‘fun’, but JIM DEALT WITH THIS ONE VERY PROFESSIONALLY…ALL GOOD!

The furnace was making weird noises. I called Burton and they sent Justin out for a diagnostic. He was very polite and courtesy and really made sure I understood the issues and helped with making another appointment so I could get estimates on replacing it.

Johnny Williams is awesome! He has been assigned to come to my house before and I can only say great things about him. Just a routine furnace check but he's always very professional, courteous, and informative. I'm actually going to see if he can be assigned to future furnace checks, he's just that awesome.

Conducted a full HVAC and water heater installation at a property of mine. Sales process and install went fine, would even say they went great! It was the after service that was awful. The HVAC system developed a gas leak several hours after install (things happen, not upset about the leak). We called MUD out, they confirmed the leak, traced it's exact location, but they didn't have the tools to fix it on the spot. Red tagged the unit, but left it operational as while it needed repaired, it wasn't a shutdown level danger per MUD. Immediately contacted Burton; after hours line set up a repair tech for the next day to get it fixed. Next day rolls around, office lady calls to confirm appointment. Calls back a couple hours later to inform me her manager cancelled the appointment as they hadn't been notified by MUD directly so they wouldn't send anyone out till MUD contacted them.Eventually, several phone calls later and being promised the manager would call to explain everything to me, they relented and sent an HVAC tech (spoiler: no manager called). Tech confirmed there's a leak at the spot where MUD said, but he'd need a plumber to fix it. No biggie, not everyone can fix everything. Plumber arrives, smells the gas leak, but says there's no gas leak after doing a soap test (not an approved leak test per MUD). We called MUD back out, different response guy confirms the leak is still there, but he has the tools to fix it for us and does. I complained to a tech that did a follow-up call and asked for a manager to get in touch. No manager ever contacted me.I could have probably saved a few thousand dollars by shopping Burton against the competition, but I highly value customer service and they had the reputation for great service. Now I know for any large projects to go with a different company, as I can spend less money to get treated indifferently by management. 4 people on 5 occasions said a manager would reach out. Not a single one ever did. I would not recommend Burton to any friends, family, or colleagues based on my experience, but highly encourage any enemies, rivals, or competition to use them so I know they too can be treated with apparent indifference.

Plumbing issue. Travis came out very cordial, informative and answered all my questions and concerns.

I had Burton replace my 22-year-old water heater. The technician, John, was excellent. He thoroughly reviewed options and gave me several choices of cost, quality, and warranty. I made a deal on the spot. John then did the work immediately on the same visit, which saved me another appointment and more time off work. 3 hours later, I had a new water heater, fully installed. I'm very pleased with the quality of the work, neatness, safety, and most of all with my new water heater!

Johnny was my technician today, he was excellent. He showed up on time, did a thorough walk through of what he was going to be checking for. Explained everything in a way that was easy for me to understand. I believe I received a great price for the cleaning service he performed.

The guys was very professional and pleasant to be around And knowledgeable of their trade thank you all.

Master electrician Jeremy did an excellent diagnosis of the problem and took the time to explain it to us so we could understand clearly how to prevent future problems. A+++ Highly recommend👍👍

Service Tech was awesome, on time, and professional. He identified the issue immediately, and fixed it quickly. The fee was hundreds less than expected, so that was just an added bonus. We will definitely call Burton for all our future heating & a/c needs.

Frank came to my house to do an annual inspection on my heating systems - while they can't do anything with the steam heat this built-in-1918 house has, Frank was still able to check out the forced air heating system the previous owners had installed and let me know what needed repair, what needed replacing, and overall what to look for/expect this winter! He drew up a diagram and explained it to me, as well as a written statement with his diagnoses, recommendations, and next steps. Not only was he clear and professional, he was extremely polite and personable as well! My kids had an unexpected day home from school and we chatted about his kids (and grandkids!) and my little boys, and even our dogs (my 11 year old lab mix took a liking to him and just wanted him to cuddle with her the whole visit)! I truly enjoy when Burton comes to my house because every experience I've had to date has been this wonderful. Having an old house and old HVAC systems has the potential to be a true nightmare, but Burton makes it clear that they care about their customers and that they know their stuff! Thanks Burton, and special thanks to Frank!

As my first time with Burton, I am impressed. The customer service is unbeatable! The tech(s) did a wonderful job explaining everything to me, and they let me choose the best option for my situation.

I had a tech come look a sink and a tub in our house due to agreement on closing of the sale of our house. The tech didn't put a note that they looked at the sink but did put information on the fix for the tub that was done. Well Friday before Monday closing of our old house we get informed that we need an updated invoice to show that sink was looked at or we can't close on the house. Not Burton's issue on timing but I called Friday morning, called Saturday Morning, called 4 times Monday to have a manager look into this. I was informed by the manager that finally called me back, Allison, that they are allowed 48 business hours per request to get back to someone. I am sorry you are a manager and salary, check your emails on the weekend like everyone else does. Help a person out when they are in a urgent issue. So long story short, Allison had to contact the tech that was on paternity leave and have them update the invoice and call me. Apparently she couldn't do that for him? Also she was very rude due to she kept saying we are allowed 48 hours, sorry our closing of our house was delayed 6 hours because Burton could not update an invoice to show there was no issues with sink that was inspected. Seriously the manager there is rude and lazy.

Eric Fraizer was an amazing, professional and responsive Technician but I just wanted more of a Breakdown list of everything that’s going on with my H-Vac and AC. The only information that I was giving after the inspection was photos that I’ve already seen of my H-Vac and AC with no explanation or pricing of each malfunction.

Devin was prompt, friendly, diligent and indefatigable. He worked for the entire afternoon to unplug our two drains. He was delightful to chat with when work was done and we were signing the orders. Please take a better picture of him! You know, he's really very intelligent . . . (smile)

Very knowledgeable and friendly associate who took time to thoroughly go over all the details and options associated with our furnace repair and or replacement options.

Sean was thorough explaining what he was doing. Great customer service. A great asset to your company

After we had an issue with our original installation of a new system, Zach came out and corrected it promptly. He also diagnosed a potentially long term issue and came at a later date with correct parts and was very professional in getting our system tuned for max efficiency. Thanks Zach!

This young man is very professional and if I need your services again I hope to have him. Thanks

Dylan was so kind and professional. He took the time to answer all of my questions. The service was timely but not rushed. I never felt like I was trying to be upsold on products or unnecessary maintenance. I will absolutely recommend Burton and Dylan as well!

Being a homeowner, it can be daunting when repairs come up. Burton came out and was going to charge an astronomical amount of money to repair what they found and advised me they were being generous. They also charge for a leak check when I found out other companies do not. When I called a different company for a second opinion, they were able to see that the part that needed repaired was actually under warranty. Which automatically brought my price down. I also had to call the next day to get the invoice sent to me for the work he did do that I paid for. My Burton technician was nice enough but Burton the company itself I would not recommend as I believe you can get better service elsewhere.

I have used them a few times and they always show up, do the work properly and charge a fair price.

Phil did a great job at helping find the root cause of my leak and fixing it. He also pointed out an issue I had with a (carbon monoxide) vent not attached to the outside vent, and had the time to also fix that. Much appreciated!

Burton provided exemplary initial and follow up service for us. Each associate was courteous, knowledgeable, and professional. Ryan (Sales) and Christopher (Service) went above and beyond to meet and exceed our expectations. We are grateful to have the comfort of knowing we can rely on Burton for such great service!

Another help call made to Burton, when your plumbing is hurting you better call Burton... I did and they fixed my problem.I hope you get John as I did. My hat goes off to my technician, he was awesome and did a great job. Very professional, knowledgeable, efficient and friendly. Placed numerous shoe protectors on each time he came into the house, I counted three different sets on to protect our floors, cleaned everything up when he finished. I say he deserves some recognition for being the perfect Burton face to the public and being such a great tradesman that knows his business. Give him a promotion.

Mark did an excellent job! He was quick and professional. He explained everything and answered all of our questions.

Martenn came to my house to inspect my to inspect my furnace only to discover things that Jackson didn’t tell me last year. Deeply appreciate Burtons, honesty and fast service.

Great service by Keenan. He was timely and professional. Keenan was also great in communicating the action taken and the cost of the service. Thanks Keenan and Burton

Erik did a fantastic job at explaining the issues and possible solutions. He was very friendly and informative

I called Burton because our house was not receiving any cold air from our air conditioner and there was a leak in our HVAC system. They discovered that we needed to replace our capacitor in our unit and said the leak was due to our blower motor. They offered $300 to change the capacitor but were adamant that we purchased a new system for $10,000. Since we don’t have a lot of excess money I decided to look at alternative options and I found the capacitor we needed online for $15 and watched a YouTube video on how to install it, and after inspecting our unit I found that the leak was due to a clogged drainage pipe. Since making these adjustments my AC has been running great. I’m not creating this post to give Burton a negative image, but to empower those who are having issues with their systems to do research because you could be saving thousands!

Frank was amazing! Very respectful of my property and my time. He diagnosed my trouble spots, gave me options and communication was amazing. Couldn’t have asked for any better! Thank you!

The technician was very professional and he even put booties on his shoes to make sure that he didn't track prints from his shoes in our house. He clearly explained my options and promptly finished the job. It was a great experience.

The response was fast! Devin was great. Very thorough and explained everything. Gave us all our options. Did great work and cleaned up. You would never know he had been here. This was our first time using Burton and we were impressed.

Burton needed to diagnose and troubleshoot my thermostat which was not working right. Justin came out last week to do the diagnosis and returned this week to replace the faulty thermostat. He was on time, professional and responsive. Burton is an excellent company to work with.

What an amazing experience, start to finish. When we called for a tech to come out on a Saturday, he was there within the hour. Got our furnace up and running, and gave suggestions for steps going forward. Salesmen and installers were awesome and so professional. Very efficient process. They are the best in town!

Don’t be taken aback by his age, Seth Chase is a professional and performs his job with happiness and confidence. I called Burton because of their reputation and was not let down in least. Being in construction for over 25 years I can tell you, these folks are absolute pro’s.

We have nothing but good things to say about Burton AC Heating, Plumbing and More. They have been fabulous to work with and are very extremely timely in all things they do. We would recommend them highly to anyone and everyone. They are awesome!

I was really impressed with the speed at which our water heater issue was handled, especially on a Saturday. We had a tech onsite within only a few hours, I thought the online chat and status calls were real helpful. What began as a hopeful repair turned into an all out replacement, and I was surprised that the dispatched technician (John) had a water heater with him so there were no extra waiting.Our tech John was very helpful, informative, and I could tell really knew his trade. He is definitely an asset to Burton. Not only did he provide great customer service and helpful advice to someone like myself, he made time to educate me on the proper way to keep my water heater working properly with correct maintenance.Thanks John!

Burton took care of my home! They installed new circuits so my appliances weren’t all working on just one! Gave me a bigger and more upgraded circuit box! Made it easier access for me as well and also labeled each switch for me. Very polite and patient with me and my home. Did a wonderful job 10/10 highly recommended!! Shawn S. and Alex M. Were nice and polite, patient and very informal. Thanks guys!

JJ was professional, thorough, and courteous . He wore a mask and booties which I really appreciate that level of thought. He also did a wonderful job explaining everything.

Checked my air conditioner and did a thorough cleaning.

Jake did an outstanding job in opening a very stubborn kitchen drain. I believe he went above and beyond his duties to get the job done. Jake is polite and likeable and I would recommend him for his thoroughness in his job.

Drew was very professional and personable. He did a great job and gave us lots of info.

Technician was very professional, knowledgeable and polite. He explained everything he saw during the inspection of the furnace and a/c unit. And provided an estimate on items that needed further work, cleaning furnace and a/c unit.

Our technician was amazing ! He was so patient , and took the time to explain everything . He didn’t try to sell us on anything , and gave us cost effective things we can do to maintain our system as long as possible . So thankful for Burton! We will continue to use them because of their excellent technician and professionalism.

I set an appointment for repair on my furnace last night, and Burton's technician, Craig S, arrived on time this morning. Craig was courteous and very helpful. He thoroughly explained everything relevant to my repairs and also provided other helpful HVAC information. He left me very confident in his honest work, and far better informed on how to take care of my system.Craig introduced Burton's membership program and benefits to me appropriately and without pressure. For my excellent experience with Craig's service today, along with the membership benefits, I happily signed up. So well done Burton, on sending out Craig this morning.

Jake was absolutely fantastic. 100% professional and customer service oriented. Jake was extremely informative and helpful. Jake quickly diagnosed the problem and resolved my issues. I would 100% recommend Burton and Jake. Burton has serviced my household on previous occasions and they’re always great. Thanks Jake!

Jj did a great job showing me what was going on with our Heating unit. Jj explained everything to me in great detail and he had amazing customer service skills. Jj answered all of my questions and was very patient throughout the entire process. I highly recommend Jj. Give this guy a raise.

Shakeil was professional and so nice. He took care of our furnace check and informed me of what minor adjustments he had made to our unit and what we could do differently to make it more efficient and last longer. We have only had positive experiences with Burton and won't use anyone else.

Awesome experience. Technician came right in and within moments the system was working again. Exactly what I would want if my water heater ever does this again! He deserves a raise Chris Jakal! Lol

Eric completed a furnace and AC check and did a great job of going through both systems

Matt from Burton showed up on time, was very professional and transparent with what services he could offer and the prices. After agreeing on the services, he worked quickly, and went beyond what we agreed on, but at the original price we were quoted. We were very satisfied.

Bill Sears was great! He came after hours and stayed until he figured out what the problem was. He was professional and personable. I ended up purchasing the VIP plan and plan to use Burton for our other needs

My furnace stopped working at 4:45am and I called Burton at a little after 8 am. By 10 am they had a couple of repairmen at my home seeing what was wrong. They answered all of my questions and after fully understanding the furnaces condition decided to replace it. 2 days later at 8 am Charles and Jake arrived to remove and replace my furnace and air conditioning unit. They were very knowledgable and polite! I am very happy and totally satisfied with Burton and if I have any problems in the future they will be the first I call! I highly recommend their services to all that I met and know!!!

One star? How about NO stars!! A month ago, we had Burton out to unclog a pipe. That all went fine. They offered to do a free video inspection to see if the main line from the house to the street was good. Unfortunately, found a section of pipe that had deteriorated under our driveway. I personally saw the video, so I knew it was bad. Signed a contract to have them come back & tear out the one concrete panel, replace the section of pipe and then pour in new concrete. Scheduled appointment for 04-28. Today, 04-25, a crew shows up unannounced and starts tearing up the driveway. Instead of cutting the single panel and then jackhammering the panel out, they used a bobcat to just chuck and break up the slab in pieces, which they then left on the curb. In doing so, they damaged the panels on both sides. They didn't put anything down on the lawn to protect it, so it has huge chunks of grass torn out. When my husband confronted the crew about the damaged panels, the guy said well, you can get someone else to finish it then AND THEN THEY QUIT AND LEFT! (When my husband had talked with the crew earlier, the guy stated that they had only been working/contracted with Burton for THREE DAYS.) The manager, Darrin, that had been out at the contract signing, said they had experienced crews that do great jobs. That is a joke! After calling Buton several times and explaining the situation, I was told Amber would call me back with a resolution. Didn't happen. I had called Darrin 6 times with no response before he finally called me back. Decided to cut our losses with Burton, they reduced the origin amount due and we contacted a concrete company to tear out the two damaged panels and then repour a total of 3 panels. What a headache and nightmare! Would NEVER, EVER recommend Burton to anyone!

Called today for a clogged drain and they got out here today and fixed it. It was under a one-year warranty so it didn't cost me anything.

Shawn did an amazing job checking out our air conditioning system. He shared findings and suggestions which was really appreciated

Shawn and Aaron did a great job. Shawn was very professional and thorough in giving me all the details and options available to me. I appreciated the time he took answering all my questions.

He was very thorough in his observation of the problem. He was courteous, friendly, knowledgeable and most of all efficient. I would recommend them and will use them again in the future.

First let me say that Justin Gower, the tech, was very professional! He told me why he was here and what he was going to check on my A/C system. He explained everything that he did when the job was done. He answered all of my questions and asked me did I have any other questions about what he did. Mr. Gower will be my go to man whenever I go to Burton's. Thanks for sending me such a professional. He represents Burton well. Excellence job Mr. Gower, ten stars plus!

John from Burton was great. He told me exactly what he was doing, answered my questions, kind, and direct with his answers. Would recommend their service.

I don't normally use Burton because we use a different company but we had an emergency and the other company was booked for the next few days. John with Burton was able to show up same day, about an hour after I called! The emergent fee was steep, but not too unreasonable compared to the several other companies I called.John was extremely thorough and did a great job explaining things to me. He laid out my solutions clearly and answered all my questions. (but I really didn't have too many because he explained everything well) He was very nice, I am very happy with my service. I would recommend them!

Frank was awesome! He did a great job cleaning our furnace and was very personable. He was very helpful in explaining how our furnace works in terms that made sense to us and showed us what he was talking about with the pictures he took. I also really appreciated how he took the time to answer our questions. Thanks Burton and thanks Frank!

Phil Ring did a superior job. Really knows his profession. Couldn't have asked for better service. Will call again if I need a plumber in the future (but I hope not to need one)

Shawn was great to work with. He was personable and took the time to explain things in a way that was easy to understand. I will be using Burton for all of my household needs.

Sean repaired my hot water heater i did a wonderful job what a nice man give him a five

Update 11/29/22:Steve is still amazing and goes above and beyond to provide exceptional customer service!As a first time Customer with Burton, I was blown away with the friendliness of the representative I spoke with at dispatch and how quickly I was able to secure an appointment.I received a text with picture and name of who to expect, prior to my tech arriving at my home which was much appreciated as a single woman and parent of 4 children.Stephen Bednar arrived right on time and was professional, kind, patient and extremely knowledgeable about all services offered.He also wrote up a service plan with multiple pricing options and included a military discount, since I’m a U.S. Air Force veteran.He answered my millions of questions and my mothers as well. He made us feel comfortable and taken care of.As a 1st time home owner who has never had to call a plumber, the whole experience was pleasurable and I was extremely nervous even having to call. He cleaned up every work area after services and provided his business card upon departure, in case there were any follow up questions.I would definitely recommend this company and especially Stephen. Outstanding service, I will be a repeat customer. Thank you!☺️

Frank was great and very informative. He was pleasant to talk to and easy to understand when it came down to technical information. We did get into a conversation of the guy painted on the back of the truck and told him that every time I see it I freak out because it looks real and I just picture him falling out. My experience with Burton is always pleasant with this company. Frank is an asset to your company.

Steve was extremely thorough in diagnosing our issue and answering all my questions. We've had so many issues over the last 2-3 years fixed by so many random different companies, none of which specialized in diagnosing and fixing our plumbing system as a whole...which is very unique to say the least. It was such relief to have same day answers and solutions all by a very knowledgeable, kind, and efficient provider. Thank you Steve and thank you Burton!

Mark did an outstanding job getting my repairs completed. Answered all questions i had . He has been our plumber for several issues and we are happy with service he has provided.

Frank Christensen came out to perform system check on our 2018 Trane air conditioner unit and our heater. He was very personable, efficient and thorough. He explained what he did and what his system check results were. We were very pleased with his service.

Steve performed a routine servicing of my 2 yr old hot water heater. Perfectly executed. I then asked him to repair a leaking water pipe and he did so as a true copper artist ! Very pleased! Good guy !! kk

J.J. was very nice. He explained everything to me. I highly recommend him

Jared did great. He was friendly, explained everything, and got us the help we needed

Previous owners used Burton, so had them come to check out some whole house water filters. Steve D. was a great salesman / set up guy. Talked us through the process, options high to low cost, and was very knowledgable about all of it. Think we had Travis do the work, and everything is clean & well done.

Jake did a great job quickly and effectively. Thanks

Ronnie did an amazing job. Very honest with her diagnosis and explained all the option and gave her professional opinion.
Hey Burton! Give Ronnie her own refrigerate sp she can do her job better
Mr. Steve

I was given a crash course and educated on the total AC system. John was a great teacher while diagnosising the problem of my AC system. Needless to say on a 100 degree day, this was the last thing that I needed. Burton AC service man John was thorough and patient with all the questions and offered solid advice to manage until repair or replacement scheduled. Great job Thanks a-lot!!

Matt was extremely professional! His work was clean and he was very informative. It’s clear that this company stands for the greater good of our community. He was honest and knowledgeable about what caused the clogged pipe, how to prevent it in the future, and a couple options to remedy the problem long term. Friendly and clean. 5 stars!

Very knowledgeable about our toilet problem, fixed it in reasonable time. Very friendly and professional.

Devin was very professional and explained all the costs and services being provided.

Called first thing this morning , my water heater went out, they sent Shawn and he did a great job, was very nice, and left my house looking like it looked when he came. Also answered questions that I had, very professional and courtesy. Very happy!

Jeremy was very thorough in everything he did. I really appreciate the time he took and the fact that he gave me an estimate minutes later. I also appreciate his expertise and taking the time to explain everything to me. I have several options to weigh and feel confident Burton will do an excellent job.

Jason was awesome, came out when he said he was. He was super polite, and did an awesome job installing the faucet. We did find ourselves shucking out a little more money than expected, but Jason did provide us numerous options ranging from cheap to top dollar. He insisted that it was my house, and it was my choice. That empowerment for a customer is grade A stuff man. Nothing worse than someone trying to upsell every step of the way. We did get a new faucet, supply line, piping, and obviously the parts and labor which took us to ~600 bucks. However the peace of mind for everything he did in addition to the warrant has given me peace of mind for years to come. Thanks for great service burton and Jason. Y’all did great!

Chris was great, understanding and very knowledgeable. Fixed my issue in about 15 mins.Would recommend to anyone

I've had Burton come out for multiple reasons, and every time they do amazing jobs. They always send the right tech to help with whatever my problem is. I cannot recommend them enough, plus with the VIP plan I get annual checkups for routine maintenance built into the plan.

After a second call for toilet backup. The first tech missed the issue but Steve explained and showed me what is going on with toilet. He was very knowledgeable and very insightful with issue. He was very nice and very respectful of time. Experience goes along way. Keep him and I will be asking for him everytime. Thank you Steve!

We had a problem with our bathroom sink faucet which was fixed by Burton and another problem crept up 4 months later in the same faucet. I assumed these 2 issues were related. They were not. Our technician explained the new issue and then advised that I contact the manufacturer of our faucet to obtain a tool which would be needed to remove a screen which needed to be cleaned (it was specific to our faucet). He did not have this tool. Best part - I was not charged for the visit. Extremely professional.

I would just like to say what a pleasure it was having Drew do my AC check. He showed up on time and was polite, professional and thorough. He explained my maintenance options but left the decision up to me. Hope that I am lucky enough to get him again when it's time for the furnace check. He represented the company well and is a true asset.

Johnnie was professional, personable and did a nice job. Made some good suggestions without pushing unnecessary work on us. Always a plus.

Main Sewer Line was clogged, Burton provided 6 pricing options and throughly explained each one before starting any work.Bill was the service technician assigned to tackle my issue, he was on time, professional, and empathetic towards the unpleasant situation. He didn’t try and rush the job as 5:00p approached; instead explained what he found, shared his recommendations and then cleaned up as if he had never arrived - driving away well past 5:30p.You are appreciated Bill!

The Burton guys are fantastic. They showed me the issues with my furnace and gave me a few options for further action. They were very polite and respectful of my home. Overall it was a great experience, and I will have them do work for me again.

We just had another problem with our new house and again called Burton. Once again we received superb service.The service tech, Stephen, was knowledgeable and friendly. He provided excellent service and additional information on both repair and replacement questions. The quotes included several options for pricing. Overall, a fine service call.ADDITION: Just had the annual review with Stephen. Time was well spent going over the minor problems, and spotting a potential problem to keep an eye on.

John Erickson worked on HVAC and came in, got it done, and provided great service. Keenan Smith worked on the plumbing which was much more extensive. Keenan explained everything as he went along and answered all of my questions. When given options on the next steps, Keenan made sure to thoroughly explain each option. Keenan made a frustrating situation much easier to handle. Thank you!

Today I had the pleasure of working with Darrin to get my drain unclogged. As my basement restroom had flooded. He did not pressure me to make an over the top purchase cause I am waiting for an insurance adjuster. He gave me a recommendation for water restoration that came out immediately. He was training a colleague Jeff during his appointment and he made sure I approved and took his time to explain. He even dumbed the explanation down and drew me pictures and showed me so I understood the severity of my problem. I definitely will use Burton again.

Stephen was very helpful and knowledgeable. He gave me the best and worse case scenarios for the toilet running slow. Luckily, the former turned out to be the case. With a teaser price like this for cleaning a drain ($90-something), I was concerned the company will try to upsell different stuff such as a lifetime commitment to Burton for various services, or name my next child Burton, or something like that, but that was not the case at all. Stephen also gave me a price for a replacement toilet in a guest-bath with no obligation to purchase now.

I called on the company, after hours on the coldest night of the year (so far) when my heater started making a loud noise. Zac was knocking at my door a half an hour later. He diagnosed the problem and was able to fix it. I would happily recommend Burton.

Dylan was Very professional. And knowledgeable about what he was doing. He explained everything to me. With no problems. Once he got started it didn't take long at all and he was finished. I would have no problem with him coming back. For any other issues I may have with my plumbing In my house. Thank you Rhonda Reynolds

We used Burton several times before we realized that the are over priced and always upsale unneeded stuff. $17k later we moved on to another company. We are much happier and trust the new company more.

The field tech was very personable and knowledgable. Once the tech arrived he was very quick determining what our issue was and was able to fix the issue within 15 minutes. The tech definitely went above and beyond what was needed. He gave a lot of tips on how to prevent future issues. I will definitely be using Burton if i have any future needs, specifically Stephan B.

Zack was great! Very professional and did not try to up-sell me which means a lot to me. He let me know my options and allowed me to choose what direction I should go. I would recommend Zack to anybody.

Drew (technician) came out the same day as our call. He was able to determine the issues with our system quickly and explained in a concise manner. Extremely happy we reached out to Burton.

We had a toilet backup, thanks to our three year old. It was like national lampoons level panic with the mess we had going on. Keenan showed up on time and was so friendly and knowledgeable. He fixed the issue in no time. The clog was definitely something we couldn’t have handled on our own. It had moved down the sewage line and it was completely blocked! Even gave us some tips to help prevent future issues. Great customer service! Thanks!

Burton was able to send Jared out to fix our A/C unit within 1 hour of our call. Jared was very professional, courteous and explained everything he was going to do before he did it. He was very transparent and in the end, was able to fix our A/C unit at a very reasonable price within an hour. We have used Burton in the past and our experiences have always been top notch.

Have (now had) a VIP membership with Burton. Part of the VIP program they offer a free plumbing inspection. There were a few things that I wanted done so I was able to get a free estimate by doing the inspection. The cost for the plumbing work I wanted was nearly $1,800.00. Before deciding, I wanted to compare prices with other plumbing companies but most require a $50-$70 fee just to come out and do an estimate. Companies like this do this so they deter customers getting a second estimate and therefore jack the price up. I found another plumbing company in Omaha that had 5 star rating and offered free estimates without any VIP membership and the cost of the same repairs was about 1/3 the cost of Burton’s. In addition, every time Burton has schedule a day and time frame to come out they have yet to come out the day or time that was originally scheduled and always had to reschedule to another day.

Bill Sears and the service from Burton investigating my sewer backup were stellar. Spent several hours on a Friday night identifying and documenting the issue as well as explaining it very thoroughly.
Extremely personable, very professional and honest.

Jake was extremely knowledgeable and took the time to explain the course of action that he would take to resolve my emergency plumbing issue. Overall, I received excellent service and will select Burton in the future!

It felt like Burton truly focused on customer care and service. Honest. Prompt. Courteous. A rare find.

I can’t say enough good things about Frank! He was professional, kind, and knowledgeable. He answered all of my questions and explained everything in detail so I knew exactly what was going on. Great guy and great company!

Drew came over last week for our semi-annual HVAC checkup. He arrived on-time & was well-prepared. Although the diagnosis of our aging system wasn't great, Drew provided a professional & thorough assessment, and answered the questions I had expertly.As a bonus, he gave me a tip on a tree-cutting service.We've used Burton in the past for a couple of minor issues & am confident we will continue to enjoy the staff's excellent service for many years.

Seth explained all our options clearly and fully.

My AC wasn’t working in the house I recently bought. THANKFULLY we only had one real hot day and the rest were pretty cool.Justin came out and checked out my system and located the issue pretty quickly and was able to fix it same day.

Burton has been very good to us. They have a membership kind of deal that you can get free maintenance checks, and we have really been glad to take advantage of that. At our annual maintenance check today, Dillon was quick and professional. He checked everything out, gave us recommendations, and then completed the maintenance work we asked him to do. We would recommend this business and this technician!

Burton came out for our annual electrical inspection, Shawn was very thorough and explained what he was doing, he asked if we had any issues and he was great at explaining our options to us for possible solutions. We were very pleased with the service.

They say,” Just call Burton”’ so I did and I would recommend you do as well. Travis was fast, efficient and friendly. The rates were reasonable and they solved my nasty backed up drain. He even cleaned up the mess that was there before he arrived. Totally not necessary but appreciated for sure.

JJ was super informative and helpful with getting our AC up and running today!

Very pleased with the technician, Stephen Bednar. He replaced a shutoff valve on the toilet. Very knowledgeable & professional. Will definitely ask for him should I need anything else

Shawn did an A+ job and the price was right. Thank you, Burton… job well done

Dave was very professional, kind and humorous. He explained in detail what our issue was with our main line and called in his supervisor Richard to come over with a camera. They were able to show exactly where the problems were and had recommendations on solutions. Dave was even nice enough to move all the heavy boxes out of the way to get to the pipes then move them back. Highly recommend this company, fast service and no mess left behind!

Your techs are valuable assets to your company. Impressed! Very informative, courteous, and professional. So much I will ask for them by name. They understood my situation provided us with our options. Then met our wants and needs. Your company will be the only HVAC Service team I call in the future.Thanks Team,Gary Zavitz

Frank was very knowledgeable, he explained what he found and what can or should be done, very professional

Drew from Burton did an awesome job and was very helpful with his service. Took his time and explained everything he did perfectly 10/10 would recommend

Technician was courteous and in time. He made sure to show me while doing the inspection each step. I was aware of every step. I would highly recommend they found a leak which could potentially lead to carbon monoxide in the house.

Great service on the initial phone contact as well as the service visit. This was an after hours call, so I didn’t really know what to expect. Jason quickly diagnosed the problem though and had the parts on hand to fix it. He was in and out in less than an hour, but it was money well spent for some peace of mind. I would definitely recommend Burton Plumbing and specifically Jason.

I feel I overpaid for what was fixed. I was stuck with getting it done at a what is extremely high quote or paying the inspection fee and looking else where. They were very prompt, polite. But in no way will they give you any information on the phone. Will not be using Burton in the future due to the high cost of 1.25 hours worth of work and supplies that would be around $25 at a store. I'm giving 2 stars because the worker was great. He did his job, and he fixed the problem. My review is solely based on Burton as a company and the prices they charge.

Our AC went out for the third time in the last 2 weeks. We had had the original installers out, and they failed (twice) to fix it. Finally called Burton, because we were hurtin! Frank showed up, got the story and asked if the previous company had checked the drain tube. No they hadn't. It's the simplest thing to check. Frank checked, yes it was plugged, and had it fixed. Then he showed me how to do it in the future. He said he needed to teach me how to fish, not just give me a fish. Thank you, Frank, and thank you Burton.

Cleared a plumbing clog in the mainline. Gave me great quotes from most expensive to least expensive with many different options. Travis was very knowledgeable, respectful, and friendly. He was on time and he was productive and quick. Instead of just fixing it and leaving right away he waited until he knew that the clog was cleared. Would definitely use him And the company again

So Burton came to my house to fix some plumbing issue I had and they ended up having to dig a hole in my front yard. In the beginning I thought everything was going great but after everything was said and done I started noticing that my front yard was starting to cave in and I contacted them about it and I was told sense it's been raining alot we don't know how deep that hole is so just barricade it and don't let anyone step on it till we come and get it corrected. It's been weeks and I haven't heard back anything at all.

The tech Dylan was very professional and courteous. He explained what he was doing and went above and beyond resolving the issue. Gave recommendations to prevent future episodes. Cory the manager came out and scoped our sewer line and he too was very professional and courteous and stated that he would follow up with us later in 2021.

Christopher V was the nicest and most patient service tech I've ever had the pleasure of working with. He was beyond helpful and went out of his way to make sure everything was taken care of and explained everything in expert detail. This guy knows what he's doing and made me feel good about my call to Burton for service rather than regretting it which is easy to do in this industry. Thanks, Chris!

Quick, professional, friendly, and complete plumbing repair. It cost a lot more than it used to, but that’s everyone. Most responsive company in Omaha. Use these guys if you can’t or don’t want to fix the problem yourself.

Devon is an outstanding and trustworthy employee at Burton. He's professional, pleasant and knows what he is doing. He has worked on his weekend off to get our water and plumbing up and running. He has taken the time to thoroughly explain everything and walk us through options and costs. He has gone above and beyond to make us happy! I know that if Devon is assigned the work at our property, it will be done properly and honestly. Can't say enough good things about Devon.

Zach offered and provided an array of plumbing solutions for our situation with house and barn on well water. He and the crew really worked to meet our needs in a timely manner and then circled back to make sure everything is working as intended. I'm very satisfied with the service we received and with the work completed.

Called for a service / basic check up and they were out same day. Justin was very polite and professional! Made sure we were all good and even cleaned my AC before he left! 100% would recommend to anyone needing service. Burton is the place to call!

Travis Booher was my service tech. He was very polite and professional. He explained all my service options and let me know what choices I had. Everything was thoroughly explained to me. He told me about the monthly plan and warranties that Burton had to offer. He went above and beyond what was expected. I would definitely recommend Burton to my family and friends.

Came to quote a water heater and told me my house (which was going through a remodel of the kitchen) would be concidered condemned and I would be forced to move out until it had a full kitchen. Guy was full of it and unprofessional. I've never heard a good review from someone I actually know about Burton so I'm not sure why I gave them a call. Don't walk, RUN from Burton. They upsell everything and try to take advantage of anyone they can. They bank on you not knowing anything about HVAC or plumbing and take full advantage.

The service was quick, but the tech did not give us a quote before installing a $352 capacitor. Comparable capacitors run much less. I don't know if I'd recommend them.Edit: They did a follow up for a different issue and were very friendly. Still pricey initially but I moved from 3 to 4 stars.

Thanks to an exceptional service in terms of system check (John E), HVAC assessment (Ken H), and installation (Troy and Ray). Kudos to Amber for coordinating this total replacement within a couple of weeks. Just an amazing crew! Thank you, Burton!

Keenan was really neat guy. We clicked. I wanthim for all my plumbing jobs.Jared Stark serviced my AC. It was super awesome.He is knowledgeable and explained everythingeven tho' I don't understand the mechanics.Leaving it in his hands I feel secure.(PS. Kola say 'Hi Jared)

We have been with Burtons for a very long time. We pay for the VIP membership. Thought we were going to have to switch after we moved to Blair and my FIL who owns the house we live in now was using another company. We delt with that company 1 time and that was enough for years of regret. Found out Burtons comes to Blair and went back to using them right away. We'll eventually have to have them fix what the other company did, but they are busy enough with everything else going on at the house atm.Tbh, customer service people on the phone can get a bit snarky/ rude sometimes. But only 2 times was it memorable in over a decade and the second time someone actually apologized (that was recent) I guess being human has its quirks, who knew? Have never had a problem with anyone at the house and have never felt like they were taking advantage.What I love the best is they give you estimates, you get options before they do the work. Unlike the other company that just handed FIL a bill at the end for an OBSCENE amount of money, for sub- par work with inferior products.I also like that they stand behind their work, 100%. Love them.

Bill came to unclog our sink pipe. He did a great job and was very professional. Would recommend.

Jeremy was very friendly and knowledgeable. He gave us multiple options on how to fix our issue (ungrounded outlets) he was In and out within an hour. Would recommend again.

He was friendly great experience told me everything I needled to know highly recommended his services

Derek did an outstanding job on our furnace service. He took before and after pictures of the work he completed. He offered suggestions for additional services and broke the cost down line by line. He did not push to sell me anything and gave reasonable times as to when the issues should ultimately be addressed. Thank you Derek for being thorough and honest. Our family appreciates it.

From first visit to install it took 5 days!! From the initial visit to see what’s wrong to the installation. It was amazing. Frank inspected and was very knowledgeable and gave lots of info. . Our comfort advisor was very thorough and knowledgeable. The installation guys made sure everything was completed to perfection and went over everything they did. Speechless I would recommend this company to anyone needing hvac needs.

Dillon Nelson was so knowledgeable and explaining everything that he was looking at and providing me pictures to that I was confident I was making a good decision! I would like to request that he come back next time because I will plan on AC in the spring with Burton. This company was always very professional and I'm starting to trust them more and more. Dillan the represented the professionalism, confidence, expertise of Burton very well.

Frank has came to look at our AC/Heater twice and each time he shows up with the best attitude and always has a joke up his sleeve. He answered all of my questions and got me set up for an estimate for a new unit. If you want an educated interaction about your systems but also like a friendly guy that's fun to talk to, Frank's your man.

Had a new toilet installed. Devin was very professional and friendly. He did our initial inspection and gave us several options for fixing or replacing our toilet. We did not find any better options price-wise so we requested him back for installation. He explained what he was doing to my 9 yr old son who now may be interested in plumbing. We are very satisfied with the service as of now. :-)

My technician Joe was exceptional. He wore foot covers into my house; was extraordinarily courteous and did an excellent job explaining the different options he had available for my issue. He did a great job and after my drain was cleared he doubled checked for leaks and fixed the two leaks I didn't know I had. Excellent service at a respectable rate as well. Highly likely to recommend in the future!

Bill is very courteous and professional. Answered all my questions and concerns. Service call was answered and attended to quickly

Dillon was amazing. He was courteous, professional, and took his time to ensure I was happy with the services provided.

Absolutely the best service I have ever received!! What a great person to have in my home doing such good work.very very personable 👍👍 Thank you !

Travis was very helpful and informative on our plumbing issue. He made sure that you knew what he was doing and he got it done fairly fast. It was affordable and now our sink is draining well. Thank you!

The technician provided an excellent job. Mr Jonh Erickson was knowledgeable, polite, respectful and extremely nice person. Would really encourage to ask for his services whenver you call Burton. I am very satisfied with his work and hope to have him back next time.

This company is the cream of the crop. Every single employee that comes into our home is always professional, knowledgeable and respectful. Our entire house has been updated by Burton. We are definitely lifetime customers.

Jake Stuart came out to detect a sewer odor at my duplex. He was professional, timely, and very knowledgeable. Not only did he solve the problem, but he gave me advice on how to prevent it in the future.

Stephen B was here today and replaced a toilet for us. We called early this morning with a problem and he was here within 2 hours. We are not fond of anyone in our home,BUT he put us at ease right away, he was polite and personable and very knowledgeable. We are new homeowners and have little experience with plumbing issues, he took the time to explain what needed to be done to fix the immediate issue and also what would benefit us for future prevention of problems. And he did not make us feel like idiots for not knowing, he patiently explained it so we could understand it. Thank you Stephen, and Burton. He is an asset to your company. Oh, and Happy Anniversary Stephen! Enjoy! Tom and Susan Egr

Your technician was so professional so neat and did everything in a timely manner and explain everything he was doing in layman‘s terms. He really knew what he was doing I was just blown away on the great job that he did.I now live in my moms house where she would not upgrade the sub pump hose And he replaced it with PVC pipe. Plus he told me about the monthly preventative maintenance program where are you guys check heating and air and plumbing. I am super satisfied and relieved that it is up to standard now

Allan was very kind and courteous. We had a GFI outlet and breaker that needed replaced and he made his assessment and got the job done in about an hour.

Chris was great! He explained everything and fixed what was wrong. I would highly recommend him!

My 3 year old decided to flush his toothbrush down the toilet and it caused a clogged. Devin went over pricing and went over different options.He communicated great with my husband and me. Definitely going through them again.Just adding to our service.Seth helped guide my husband and I through out the whole process. Even though he didn't end up doing the repair we needed.Travis did the repair and all though I didn't get a chance to speak with Travis he did a great job and left our bathroom fixed.Thanks to all three gentlemen.

JJ did a great job. He did my inspection on my air conditioning unit and my heater. He showed me pictures and explained what they were. He wrote down what was needed to be done and why, and I can read it. He answered my questions first and then showed me on my units where things were located.

Mark B., Eric, Grant, and Devin Attansio were such a great help and did a magnificent job. Devin stood out for us the most and went above and beyond to help us get everything straighten when other people were trying to get it fix he was still there making sure we were okay. I would definitely go through Burton again because of the help Devon gave us it showed that he really care about his customers.

Steven was more than knowledgeable and very courteous. Broke down each tier of service available to me, and placed me as an emergency service. Will definitely call Burton if I have issues in the future.

These people are awesome. Frank came out to check on my furnace. He answered my questions, probably ones that didn't even apply. Showed me how to change the filters, which needed immediate replacement, advising that I order asap. Looked at my baseboard heaters, loosening them open so I could vacuum off the dust and dirt. Thoroughly explained the digital heater thermostat, a little confusing for me as I'd just moved here months prior. Just so helpful, I couldn't ask for better service. And the same goes for Jake and Jackie who just weeks ago unclogged my bathroom sink drains. So happy I found this service in Google. They're a keeper, I'd highly recommend them!

I am so glad I chose Burton! Today Mr. Frank came out and checked the furnace system and cleaned the central air conditioner. He did a great job!!

Personable, left everything clean, solved my plumbing problems completely, went out of his way to save the day (graduation party next day) when he took the call shortly before his day was ending. Now with my VIP membership, I will always ask for Stephen 👏👏👏👏

JJ and Shawn on time and gave a comprehensive evaluation of what needs to be done, we haven’t decided what we will do or how much due to costs but we are thankful for an honest diagnosis and will request Burton again!

Drew from Burton came and inspected furnace. Did a thorough job and walked me through what he found. Gave me suggestions. Was not pushy. Very Professional.

I am very satisfied with the work that Jim has done, very pleasant and knowledgeable. I would recommend him to anyone! Jackie as well! Very happy with both of them! If I need burton again I want these two people again!

Frank was very thorough with his knowledge on the system Check including the air conditioning out door's. With good understanding and pictures to follow. Pointing out any faulty that he noticed. Thank you Frank ! And Burton!!

Brian and Herschel were totally professional. They hauled out the old system, replaced it with a new one, cleaned the place so it looked better than when they arrived, and we're very courteous and friendly the whole time.Burton did all of this just a day after my old system died in me, just in time for Memorial Day. Couldn't be happier.Edit: Even after there were some issues getting my new thermostat connected to my Wifi, Eric let me turn it in for a refund and had a tech come out to install one that I purchased myself. The whole system runs great.

Electrical work done in a timely manner, looks great, and Alex was very nice and professional. With that said after comparing prices and speaking with others it appears Burton is ridiculously over priced.A subsequent free HVAC inspection by a different technician, and salesman, attempted to convince me to replace my furnace the next day for a ridiculously high price as it was a “safety issue” and needed to sign a waiver if I was to turn my system back on myself. A second opinion by a recommended company let me know my older furnace was still functioning fine and gave me prices for a system replacement if interested, which was several thousand less for comparable equipment from a top quality manufacturer.Have heard from several others that Burton is way over priced and used scare tactics if it gets them a sale.Will never use them again.

Mark my technician was very professional and did a great job. He also gave me tips and explained what had caused my blockage in my basement pipes. I would very much recommend Burton. I had another technician Eric Brown. He did a fantastic job and was very nice and knowledgeable.

I use to trust them. They have handled my plumbing issues satisfactory in the past. This time I needed HVAC as my Furnace went out, my 9 year old furnace. I agreed to the rush emergency response fee but their solution seemed excessive. Price was high, real high, just to get me going but said there were all these other problems and suggested new furnace. Then they weren't able to to give prices, just slimy used car salesman tactics with payment plan pricing and offering to upgrade this and that while doing. Rubbed me the wrong way, so told them I need a second opinion. The competitor I called came out within a few hours of my call, had heater running with a few checks in minutes. I paid for emergency service and the recommended maintenance which was less than a third of Burton's lowest price. He proceeded to also educate me what I was doing wrong that contributed to the furnace stopping on me in the first place and what I can do to get up and running again if the same problem occurs again. If Burton was honest and just said this what happened and this is what it will cost to fix instead of the hard sell trying to milk me for every dime I had, I would have probably been happy paying double than what I did. I would have not known better. This HVAC incident lost them my future plumbing business. The business I was happy with in the past because I didn't know better.

We called Burton because we were having some trouble with our heat. Frank came over today to help and I must say that he provided us with what may be the best and most thorough customer service experience I have had in ANY interaction with any company ever. He was incredibly knowledgeable, kind, and helpful. The folks at Burton are very lucky to have Frank on their team and Burton will always be my first call because of Frank.

We've used Burton for multiple improvements and they've always been on time, friendly, professional, and gave us lots of options for our repair. Justin was my last technician and he was clean and friendly during his routine AC check. Would 100% recommend Burton for all electrical/plumbing needs.

This time it was Tim Griger and Daniel Hodges. They did an amazing job and was extremely knowledgeable! They were honest and gave us great advice and guidance...THANKS Daniel and Tim!👑

You’re wasting your time and money. I was told I needed a new sewer line. They didn’t want to try cleaning and said it was a waste of time. they just wanted to make a $14,500 sale off a young couple. I got a second opinion from MAJOR DRAIN, and they charged $237 for a cleaning and the ENTIRE line is 97% clear. I will NEVER call these scammers again. Richard miller is the quality control manager and said the only option is completely new sewer line. How do these people sleep at night? If you want a trustworthy, honest company to be in your home, call major drain

Trent was my service technician today. I don’t really have the words to do enough justice to say how amazing he was! He was patient, walked me through the process, explained what he doing, showed me what he was working on and answered my questions. He’s extremely personable and genuinely cares about his customers and pride in his work. I feel comfortable with the job he did and my home has heat again! HIGHLY satisfied customer and would recommend to anyone! He went above and beyond for this first-time home buyer. :)

Drew was patient with all of my questions. He was very thorough and knowledgeable on furnace systems. Went above and beyond. Highly recommend.

Courteous and professional, Tyler diagnosed and replaced our furnace blower motor. He was knowledgeable and answered all my questions to my satisfaction. I highly recommend Burton and will use them again for all my heating cooling needs. This was an emergency situation where it was below zero outside, Burton was the only company able to get to me in under 24hrs.

Quick and easy service. Stephen was on time and completed the job efficiently and without leaving a mess. I can finally do laundry!

Quick service and even made a return trip to confirm proper operation!

Drew from Burton did a great inspection of my old furnace and took the time to make sure I understood which parts were starting to show age and which ones were good.

We brought them in as a second opinion and they did not take advantage that I was home with out my husband. They showed me everything, and explained everything, and where honest. Found the problem so we could get our plumbing fixed. Amazing company amazing staff!

Tom did a great job adjusting our new furnace so it did not make a humming noise. He is very knowledgeable, customer friendly and honest technician. He is a valuable employee of Burton.JJ Williams did a thorough check of our new air conditioner, recognizing that it was not fully charged when installed. Thanks for his service.

The tech they sent, JJ, was very good. Their services are kinda pricey, but you get what you pay for.

Frank, did an excellent job, explained what he did and made sure the furnaces was operating properly and offer suggestions to assist me in maintaining my system.

Burton have just installed a new water line from my house to the main sewer.I want to complement everyone who was involved on this project-Jake who first tackled the problem, then Bill Sears, sales, and the hands-on crew, including Buddy Kauzlarich, Brent, Connor, Billy and Nick. All were knowledgeable, polite and respectful.Thank you, and kudos to you, gentlemen.

I worked with Jason Ridnour and Dylan Hamlin to install two water heaters in our home. Jason came first to provide the estimate and provided a thorough overview of the condition of the heaters along with options to address. When I contacted him to schedule the work, he called me back while he was on vacation and arranged to have the work completed right away. Dylan came to install the heaters, and did an excellent, quality job. We're very happy with the professionalism we experienced with Burton and with Jason and Dylan.

Burton a/c heating and plumbing was completely professional with me. They responded quickly and came out to fix my overflowing toilet and drainage system in my basement at 9 pm. They talked me through the issues. They also walked me through the repair process. They understand the stresses associated with such problems. Matt Scherer and Stephen Bednar were extremely knowledgeable with their jobs. They are really awesome with service and they ACTUALLY care about their clients. 5/5 stars all the way around. Prices were also competitive and beat the last company who just came out and fixed the issue. I will be using them again to repair the actual issue that they showed me on camera.6/27- ac went out and Trent Freeman came out and offered excellent service! He gave me options with price and even educated me on the issues. No one likes having to spend money on unexpected issues and he understood and kept that in mind for my sake 6/5 thanks!!

Keaton was very personable and provided terrific service. He explained what he was doing and why. Very informative, showing me the reason for his opinions. He's a gem and I am glad I got to meet him.Also has a sense of humor. I am confident he's one of your best technicians.

I called this morning and had someone at my door by noon. Eric was very friendly and kept us informed every step of the way. He did a very thorough job and let us know all of our options. I will be recommending this company to anyone who is having problems with their AC in the future.

Had a lightning strike. They were so nice, inspected my whole house and reported what happened and what we may expect to happen with this experience (appliance glitches, etc) and further, how to protect us in the future.Loved the professionalism from the phone call to the text that they were on the way, to actual service. This is how Customer service is done!

Phil did a fantastic job! A true professional. Thank you Phil.

We were thrilled with the quality of work and the expertise of your company. Shawn and his crew did a fantastic job in replacing our pipes, giving us a new water heater, and other work. When I call with a problem, they were here within an hour with a smile on their face. They do their work well, clean up after themselves, and made me feel a true VIP. Linda Contreras

7/6/2021--Today Steve came to work on the garbage disposal and while he was there I asked questions about other things I noticed I had some problems with. He went through everything with me and made sure I understood all my options. They were able to get the work done that day and everything works wonderfully!PreviousEric was very friendly and thorough of checking my AC unit. He was very knowledgeable and made sure I understood everything.

Zack was very professional. He was well educated on the service. He educated me on what to do and not to do in the future. He allowed me to carry good conversation with him without interfering with service. Burton is a great service that should employ more individuals like him. Good work and highly educated.

Devin was in time and did the job quickly and efficiently. I have used Burton in the past and will definitely use them in the future.

Shawn is very professional with good communication skills.

Daniel came to inspect my furnace even in a snowstorm. He was efficient in his diagnostic evaluation, knowledgeable, and answered my many questions. He gave me advice and recommendations for the furnace/AC maintenance and even helped my adjust my room heat distribution. A good experience from Burton

Super great service!!!!! Very happy with my service and new water heater. Customer service was also wonderful!

Jeremy was awesome. Great person and knowledgeable electrician. Every step was positive and he represented Burton and himself in an excellent manner. Job was done on time. Also, he loves his children. What was amazing was as we chatted he was able to chat and his hands never stopped. The sign of a Master Electrician. Plus, Kathy the scheduler was very helpful making the appointment, gave me call to reschedule, which I appreciated. If I ever have another call to Burton, Jeremy is my guy.

Burton was quick to come inspect the issue—explained all costs up front and didn’t try to upsell me. Shawn was prompt and professional. He diagnosed the problem then presented me with a full, cognitive explanation and a pleathora of options with full costs listed out. The repair was timely, professionally done.

Very impressed with the quick responsiveness and professionalism by Jason and the Burton team in general. Had to call at 8am on a Sunday because of a leaking pipe on the water heater in the basement - fortunately Jason arrived within an hour and had the repair done in less than 45 minutes! What could have been a disaster over the weekend turned out to be a very positive experience. Thank you Burton!Update: just got a great air conditioner check up and cleaning from J.J.! Fast, courteous, and professional work. Thanks!

Burton sent two gentlemen to the house for an annual maintenance check on our HVAC system. They were very professional and did a fantastic job! Our AC is blowing twice as strong now. I would highly recommend this service... definitely worth the value.

Burton had sent more than one tech but did not give in. Jake was a true professional, he was very polite and very determined to clear a drain for us, which he succeeded in doing. Well done!!

Jeremy was amazing, professional, and on time. I will definitely use Burton AC again. I received same day service within 2 hours. I recommend Burton for any of the services they provide.

Burton does a great job at our home. Good quality stay until the job is completed. They're positive friendly professional. Frank Christensen did a good job

Ali was my tech this morning. He was punctual and quick. He took pictures so I could see what was going on with my unit. Didn't try to sell me on something I didn't need.Frank was here this morning to do my annual furnace inspection. He actually was able to take pictures of the insides of the unit. He was very detailed in explaining my issues. Unfortunately a new unit seems to be the best route to take.Ryan; the salesman, arrived shortly afterwards to explain my options; again in great detail, without pushing the highest priced options. And hopefully getting me the best deal possible.I felt confident with both gentlemen.

Replaced the GFI in the garage. Very good work. Big Thanks

Ali was great today for my annual furnace check. He arrived on time and reported his findings to me. He was prepared with what was recommended and did not pressure me to do anything. He was very courteous and completed his work in a timely fashion. You would never know he had been working on it as he cleaned up afterwards. Great job and happy to have him back any time for furnace work.

Dillon arrived on time, troubleshot the issue… He pointed out that the control board had burned out… And that it would need to be replaced. It was not what I hoped to hear, but he was able to look at various solutions to the issue and we found one that meets where I’m at financially. Parts under warranty! I look forward to Dillon returning to finish the work. He was professional in every sense of the word and answered every single one of my questions to my level of understanding. Thank you so much!

Zach did a great job with routine A/C checkup as well as providing education to help us keep our A/C and humidifier running smoothly.

I have been away from home for extended periods of time and had to do all of this long distance. Johnny was very helpful and followed through on a strange situation where an opossum had made its home in my return duct to my furnace. I really appreciate Burton!

I suppose my experience was alright for the first 30 minutes after the tech left. Just a whopping $5000 bill for a water heater replacement. A swift kick in the teeth but I hadn’t showered in several days and Burton had the earliest available appointment I could find.But 30 minutes after the tech left, I joined a Zoom call for work where a coworker of mine coincidentally was having his water heater replaced at the exact same time by a competing company. For $3200 less than what I paid. No joke. $1800 for the exact same model of water heater. Had I not been so desperate for a shower, I might have Googled around to find out that a typical 50 gallon water heater goes for like $800 retail and paused before forking over 5 grand.Every person in the conference call started sharing their Burton horror stories of being raked over the coals financially or being lied to about the severity of their repair just so the tech could pad the bill. I started asking around and literally every person I know who has called Burton has had an awful experience.Many spoofed their jingle: “Wallet’s hurtin? Don’t call Burton.”And I don’t think I could say it any better than that.

We had a pipe leaking off the main water valve in our house. The service was great. They were able to get out the next day and solve the issue. Great pricing and great service. Would definitely recommend.Update: We also had Burton do a full furnace & A/C replacement. They arrived within a few hours of the call, gave a detailed description of the issue with old furnace, and provided all of the options to repair the old unit as well as replace it with a new one. The original service tech, salesman, and install crew were all fantastic to work with throughout the process. They even helped reposition some items that were poorly designed on the old unit to make room for a future basement finish project.We will definitely be using Burton again for any plumbing/HVAC issues that arise in the future.

Travis very personable. Explained what he needed to do. Offered other needed services and priced them out. Will do other services soon. Very good employee.

Jeremy was great. He did a tremendous job in fully diagnosing our electrical issues. Thank You!

For the cost of the service call, a technician came out same day to inspect my broken air conditioner, and fully inspected both units in my house, identifying all issues with my system. The technician was great, walking me through what he was doing and providing photos of all inspected areas.

Phil was honest and made quick work of my plumbing issue.

Zach did my AC unit inspection and taught me a lot about how I can manage issues and prevent them if they come up in the future. Was able to explain a lot of it to me like I was 5 which is an incredibly difficult skill to attain. Cleaned my AC unit outside and it almost looks brand new.

Great work, as always. JJ was able to come out quickly and was very professional. I appreciated the walkthrough of the work done along with the pictures and video of the process. Being given a variety of choices for recommended service is also a big win in my book. Definitely will continue to be a customer.

Stephen was just wonderful. Very professional. He even took time to make my dogs comfortable. He explained everything that needed to happen and explain different options. He was not able to fix what was happening but had another coworker come and help. Thank you Stephen.

Phil did an excellent job. Explanations were clear. Installation of a new regulator well done. Keep him on board, he's a good man!

Burton did an excellent job getting me an appointment within 24 hours when my water heater went out. Their follow up was exceptional and Jason was very courteous and efficient when he served my water heater. Thank you Burton

The technician JJ was prompt, professional, and efficient. We were also able to connect and chat on a personal level about a package of spicy chips I had on my counter. Great guy and good worker.

Frank was very knowledgeable and helped me as a first time homeowner to understand the things that were within my scope to maintain myself and what needs professionally done. Thank you Frank and Burton for making this a fast and easy experience! 10/10 would recommend!

I was and am always happy with Burton. Cody was awesome. He explained everything to me before doing any work. He actually showed up with the plan of doing no work and just inspecting but we and I mean me found some areas that needed work. He was super aware of my dog knowing she's a runner and did everything to make sure she didn't slip out the door. I highly recommend Cody. I hope nothing ever goes wrong but he gave me his number just in case. I call that personal service which is why I will always stay with Burton.

Very friendly & knowledgeable service rep. Showed & explained things well! Great personality too!

I was impressed that after 2 days we had a whole new HVAC system. It was a bit expensive, but I understand supply chain issues and inflation affected the pricing. However, this was more than made up for the speed, professionalism, and care that your techs provided. I will be definitely be referring your business to people who need your service.

Bad experience with Burton plumbing. I was quoted an astronomical cost for replacing two bathroom faucet sets, being advised it was so high because they were widespread and on granite. I mistakenly TRUSTED that information and believed that there was special expertise required to justify that cost of over $1700. It only took the service person three hours to complete the job. When I then called Burton, to understand why I was triple-charged (at least) for the service performed, it was explained to me that Burton charges that much for their ‘premium service’ because they can; because they are able to provide quick service. This was no emergency and did not require any special anything to complete the job. I feel very ripped off and disappointed.

Johnny was not only early (after verifying that it was ok to arrive earlier than my scheduled appointment), he was polite and courteous. What a great attitude and very conscientious! Absolutely had a great experience. He resolved an issue with my furnace quickly. He took care of the scheduled maintenance on my air conditioner as requested also. Thank you, Johnny! You are an excellent representative for Burton.

Phil was an awesome service technician for my plumbing issue! He not only helped identify the problem but also gave me great information about the plumbing in my home. Definitely recommend Burton for your needs and especially Phil for his plumbing expertise.

Terrible company that I will not be using again. My pipes burst on Dec 24 like many others and Burton said they could come out the following Monday (Dec 26). My family was without water for these 2 days. Then on the 26th they inform me they will not be coming today but on Jan 2. Burton clearly pushed our appointment back to put others before us and tried to play it off as a misunderstanding. Now we have wasted 2 days that we could have been calling other plumbers. Do not use them.

My toilet needs to be completely swapped out for a new one, 2 faucets/drain systems replaced in 2 of my bathroom sinks, shut off values replaced on all fixtures, and finally the pressure relief value replaced. Mark was amazing! Not only was he on time initially to diagnose these issues, he was professional, courteous, and very thorough. He explained things very simply and used analogies to help me better understand how plumbing works well and not so well due to age or corrosion. I have an appointment tomorrow to have all these things replaced. If tomorrow goes just as well, I will continue to work with Burton always.

Very helpful, looked for additional things that I needed to have done. I’ve had many plumbers over the years and no one wanted to go into my crawl space but Jake didn’t bat an eye. While down there, they discovered an air vent that had disconnected and they reattached it for me. They were careful to respect my home and very friendly. Great experience! Also, they understood the financing and how it worked. They explained it in detail which was transparent and helped build my trust in them.

We were just getting are Maintenance done Oscar gave us some advice which may end up saving us more money in the end so we're happy.

Bill did an Outstanding job. Scaled 3 lines along with camera scoped the main line. We have had problems and used other companies and NEVER had such a thorough job. Highly recommended.

Most recent update: they never showed up to their agreed upon appointment. Never called for a heads up prior to missing the appointment. After the fact they said they were too busy. Never came back. Never finished the job.Update- I called Burton 3 times since receiving the mail from their lawyer. I left a couple of messages with their answering service, which included my call back phone number and information. No one called back. Today I called again and left a message with the gal who answered the phone - I believe it’s from the answering services they use because they always confirm the call back number. A couple hours later I received a call back from one of the managers. He said he had tried a different phone number they had on file for us and wasn’t able to get through. He said dispatch would call me to schedule someone to come finish the job. Allen did call me back and said he was the original tech that first came out. He said he had someone else come do the actual work, but then they were missing brackets for the cameras and that’s the reason the work was never completed.It seems we’ll get it resolved. Allen gave me his personal phone and said between the two of us we’ll be able to find the brackets and put this to bed. If I could offer one piece of advice for Burton: CLARIFY AND VERIFY before getting lawyers involved and filing liens.——————————————————————————We hired them to install 6 cameras. They installed 2 and sent a bill for $1,486.90. We thought they would come back and finish the job. Never called me once and now I have a letter from their lawyer stating “despite fully performing all its obligations…” which is simply not true. I have called them and left messages but still have to hear back. They filled a lien. Just a very strange way to handle the situation. They should have at least either a) completed the job. Or b) lowered the requested amount. Also, could’ve just called me. No need to hire a lawyer. Very disappointed.

Zack T. and Jim G. were fantastic. Both gentlemen were professional, knowledgeable, and prompt with their services. We definitely felt like the company had our best interest in mind rather than simply being another customer. We appreciate the work that they do!

Phil was great at fixing my plumbing issues promptly and quickly! He was very informative about my various issues too. Highly recommend

Terrific service team, in the home, on the phone, and sales reps. They did our new furnace for a great price and excellent service. Always prompt, polite, and helpful. I don't feel like they are trying to up-sell me or trick me into spending money where I don't need to. They lay out ask the options and leave it to us.

Steve let his experience shine. He came in and, after being shown the issue, knew exactly how to resolve it and did so fast and efficiently. Priced on the high end, but for the speed and quality of work they do, you get what you pay for.

Had a clog in our main stack. Steve B. came out, assessed the symptoms, and then proceeded to give the Burton sales pitch for the 5-6 solutions. I reiterated we only needed the simple drain clearing sans pipe scrapes and warranties, and after a bit more of back and forth, the line was cleared for the simplest solution around $175. Not too bad considering it was after hours. Steve was a cool/nice guy who did the job well, and I'm only docking a star because one must hard-no the sales pitch upcharges.

Mr. Christensen was prompt, knowledgeable, courteous, and thorough. He REALLY listened to our questions and took time to understand our goals. We have used another company in the past. While they may offer similar products, the level of expertise and CUSTOMER SERVICE from the professionals Burton hires, is unparalleled!

Devin was very courteous and personable. Came in, diagnosed the issue and gave several options for repair. Installed a new garbage disposal and left our sink cleaner than how he found it!

Jake arrived and evaluated the situation. Gave me a number of options for service. Fixed our drain problem very quickly. Highly recommend Jake and Burton AC.

They were thorough, nice, and did a good job from what I can tell. They came out to change 6 water line valves that were older, remove a kitchen faucet as we are getting countertops done tomorrow, installed 1 vanity faucet and drain. The price I was charged was VERY high for what they did in the 3 hours they were here!!

Oscar took the time to explain all of the tests he did during his annual check on our furnace. He was very personable and I learned a lot! We would definitely recommend him!

Fantastic service! Dillon did the job fast, and efficiently. Not only that, he explained to me exactly what went wrong, what he did to fix it and what to look for in the future. And all in words I could understand!

Friend did a great job he was very thorough I would love to have him coming to work for me again very knowledgeable and friendly professional

Zach Heron is an awesome tech. He is friendly, courteous, knowledgeable and does a great job

These guys were awesome! They were super friendly and worked hard to get everything done that I asked. I got an appointment for a quote the day that I called and the work was done the next day! They didn't rush the job, they made sure everything was done right and done the best way that they could do it! They made a 4-way switch work that we couldn't figure out for months. They also installed the wiring and hookup for the hot tub we're getting. I would 100% use them again and refer them to everyone I know! Four guys came to my house, Jesse for the quote and Alex and two other who's names I forgot 🤦. They all went above and beyond to make sure everything was done and I was happy with the work!

Travis was polite, positive and professional. We had a clogged kitchen sink and he was persistent and got it fixed. We couldn’t be happier with our experience. Travis was excellent in every regard. Would highly recommend.

Thanks for coming out Bill was a great tech friendly helpful did what they were hired to do Completed his assignment as scheduled, got a text of his personality before hand.Great serviceThank you Burton

Service was nice although a day late. Zach was friendly and professional. The price was not so nice. Hooking a natural gas grill to an already installed natural gas line. Had they not waived the $89 dispatch fee (that I am thankful for) it would have been almost $300 for 20 mins of work. Should have shopped around.

Eric was very kind and knowledge. He explained everything very clearly and was genuinely a good person!

I had a great experience purchasing a new hvac system and water heater with Burton. Ken H was very professional, knowledgeable, and was a pleasure to do business with.Working with Travis R and the other technicians was a great experience as well. Travis was a smart and friendly guy who cleaned the the area up really well when installing the new system and was awesome at explaining all the details of how everything works and how to operate the new thermostat.Couldn't be happier. Thanks Burton! (:

Daniel was great! He thoroughly checked my furnace and made great recommendations. The actual maintenance work was quick and well-done!

Great service with experience. Stephen is the best. He has plenty of experience and goes out of his way to help. Our kitchen sink was major clogged and he found the problem .Another review:Jeremy was great today. Our air conditioner went out after the storm. We we very hot for about 10 days. He fixed it very quickly. Very professional explaining what was wrong in detail to us. Thank you Burton for sending him to us.

Chris was quick and knowledgeable. I appreciate him educating me on different types of filters I can use to help my system work better.

My fiance and I had just closed on our house the day before when a plumbing issue was pointed out to us. After reading amazing reviews online, I called Burton and scheduled an appointment. They were awesome to work with and wanted to help us out the best they could since we had just bought the house. They worked an amazing deal with us and got us all fixed up and ready to go without any hassle. We even talked about the future fixes we wanted to do to the house and they advised us on prices and work. It was an amazing experience and we had an awesome technician. I couldn't have asked for better service from a no hassle company! Will definitely reach out to them first in the future!!!!!

Travis did an outstanding job appreciate the quickness of the response time of the company Travis did a wonderful job while he was here was very courteous of the house and did his job well truly a professional

When it rains it pours but Burton was here for all my issues!!Michael came out to assess the situation after my AC went out in the blaze of summer. Even though he didn’t have fantastic news for me he helped call my home warranty company and then when that too failed he had a customer service rep come out.Cody was sent same day to give me options. Despite all the “bad”news we were able to get my AC prepared for install in a few short days. He even got me set up to fix my toilet.Derek and his teammate came out and they were fantastic putting in the AC and humidifier. They explained it all to me and how to help do the annual filter maintenance.Finally, Steve came out and help with my toilet issue. He was amazing explained so many things about what I needed to do. What I could and should do and advised get scheduled for some inspections!I will definitely be utilizing all their services again. All the members were super personal and did not judge when I asked some pretty ridiculous questions to understand what was/ should / or will be done.

We have used Burton a few times since we purchased our home. Bill went above and beyond to help us in a very stressful time. I will recommend Burton to everyone! Thank you for helping us!

Chris was very professional from the start. He explained what he was going to do and kept me informed on his findings. Then he wrote a detailed report of his necessary and recommended services. I didn't feel pressured to purchase more than what we really needed. Would highly recommend Burton!

Adrian was amazing! He did the job quickly, was professional, and is a genuinely good human being. Plus, he really liked me dogs. That's a huge win for me. :) I will ask for him next time I call!

Bill was super friendly and professional. My drain cleaning was necessary and effective. I even got to watch! He cleaned up nice after the fact and my only complaint is you guys need to update his profile.

Installed a new furnace for us, and everyone I interacted with at Burton was great to work with! The salesman did a great job of working with us to find a product in our price range with the features we wanted. Everyone there was very professional and I'll definitely be contacting them for any future needs.

Stephen Bednar 5 star service. Timely manner, clean, easy, and simple. Little worried on some reviews on the 4 different prices. Not the case. Honest guy would use a again!

Devin was fantastic! He was very profession, virtuous and really wanted to make sure I was taken care of more than making sure his company got the most out of me. They didn’t get much money out of me this time, but they did earn a repeat customer in me. So job well done.Update: one year later I had to have Devin come out again. Second time around I was just as impressed and delighted. I joked with him that I need need to put him in speed dial as I have and old house and lots of little kids abusing our plumbing. Still highly recommend!

Very professional and efficient. Service tech (Steve) was very clear with options. Replacement was done same day and appears to be very well executed. No problems at all! Will definitely use Burton again in the future.

Immediate service for a leaking water heater well passed its prime! Helped educate me on replacement options and offered a great deal. Made additional repairs to shut off valves and even installed a sink I couldn't do myself. Affordable, friendly and professional.

Yesterday we had the pleasure of having Jason Ridnour, from Burton fix our sump pump. He was very professional and answered all of our questions. He was very up front with our replacement options along with the cost of each. Burton is very lucky to have such a reliable employee. This was the first time we have used Burton, and we will definitely use them again if the need arises. Kodus to Jason. Thank you for your great service. CY

Single moms do not use this company!!! I’ve had to call Burton everything week for the last 3 weeks (unit was installed 3 weeks ago) to come look at my unit that wasn’t installed properly. I never had any issues with my old unit! I was also quoted a $167 monthly payment for 0% interest for 6 months and received a bill for $500 with interest. They took one look at me and thought they could hustle me!

had plugged sink drain, I took it apart but plug was further down the line, called Burton, they could come same day before 5pm, they called back later and said they couldn't make it, but could come next morning, which they did. after that everything went well.

On the hottest day thus far, A/C struggled to work. Turns out the compressor was broken. After discussing options, we decided to install new highly efficient Trane heating air conditioning system. Amazing install team made short work of large project. Thank you Burton!

I had a frozen pipe and it broke. I call Burton and they say yes of course we can work on it! to turn around and say we cant work on your home because it is a mobile home this is a lie because I have friends with mobile homes who have had Burton work on their houses for the same issue multiple times. These friends are how I got the number for Burton plumbing. Do better and don't lie to your clients because you don't want to do the work.

Update 1/23/20: Trent was all-star fixing my furnace during the winter cold. He went the extra mile to make sure that we were taken care of. If I could give him 6 stars, I would, I'll have to settle for 5 stars! Trent and Burton are the best!Eric and Justin were both great, timely, friendly and fast. We joined the VIP service and it already starting paying for itself, happy to say we are loyal Burton customers now!Fast, Friendly and Excellent Service as always! Quintin was great!

Derek was extremely knowledgeable about my older AC unit it and did a great job explaining the repair needed. Have been using Burton for several years because of the consistency of service and the experienced technicians.

I like Burton. Phill explained all details to my father. We are getting back in touch Monday.

Zac did an awesome job. He was quick and efficient, plus he is very personable. I am comfortable having him in my home. I will request him again.

Ross was very professional! He shared the facts that he found the good, bad, and ugly with our unit! He worked with us to decide the best options to replace here and now and then helped us know what will likely be coming in the future as far as AC cost! Great experience!

Our Burton experience was great from start to finish. I called to get an inspection and cleaning service for my furnace before I turned it on this year. The service representative at Burton was very kind and had a great personality. She scheduled the technician for the next day.The day the technician was to arrive, I received a call from Burton early in the morning stating the time he will arrive. Within the time frame, the technician arrived, introduced himself, and started to work on my furnace. He was very knowledgeable about the unit and spoke to me about a few concerns he sees over his time. He started up my furnace and ensured it was working properly for this year as well as my humidifier.I will absolutely call Burton back for any and all heating and air conditioning needs.

Fixed same problem on new Trane system n/c, for second time, explained what was wrong and what they would do if the problem happened again. Came out same day. Johnny was very nice.

Burton was contracted out to install a furnace in the home I eventually purchased. According to the technician, they were only tasked to install the furnace and connect the pipes to the existing infrastructure which yeah that's fine most of the time... except in my case the exhaust vent ended in my attic so for a year I've been living in a home that's basically had the equivalent of a car running in it. I only noticed what was going on because my wife noticed some signs of water damage coming from the attic which prompted me to climb up there. It seems like a really simple situation that could have been avoided if the original installer just cared enough to QC their work.If you are here then you probably don't know the ins and outs of these systems like me which is why I'd recommend going to a different company that cares about the quality of their work.

Seth Chase installed shut off valves for us. He is a great guy who was on time and professional. We appreciate that he did a good job quickly.

Zack was terrific! He was super professional, and didn't patronize me. He showed me how my system works, how he was solving my problem, and how long I might expect my system to last.

JJ saved our house and our money! He was the most professional he did a very clear clean walk-through of what needed to be done and what ways he could help us. Very informative very consistent with his information not trying to upsell or down so he worked with us for what we could do and he went above and beyond if Burton keeps employees like JJ they will continue to go far!!!

Dillon was a great technician he arrived on time, thoroughly explained what he was doing and answered all of our questions. Highly recommend asking for him.

Keenan was hands down the best service tech that I have had in my home. He clearly described my options and went above and beyond to make sure everything was done correctly. He invited me to be apart of the process to see why my plumbing issue occurred. Keenan deserves a raise his customer services skills are amazing!

Communication was good and Devin did a great job.

Burton team member Devin G is a great plumbing technician. He is professional, polite, and knows his stuff. He has helped us several times and I appreciate his assistance!

Burton installed a new furnace and ac unit in my house. They gave me one of the highest quotes but had available time to schedule and thought to have a good co since we're spending so much. The new ac unit installed was all scratched up and the pad is sitting on, had a hole by the connection, that was due to the tech soldering and burned the pad. Also the unit is full of scratches. The new furnace inside the house has a lot of dents. When MUD came out the inspector found water leaking into the electrical box of the furnace. Sales person never responded to my calls or contacted me back after the installation. Very disappointed especially when going with one of the most expensive co in town, you expect better service and attention to detail.

Installed uv light in furnace. Drew was great! Very knowledgeable and personable. Made the process extremely easy would welcome him back to do work anytime. I great Representation of what Burton is promising when they send a tech out to peoples homes

Burton Plumbing was out today to snake out a clogged drain. They are a little pricey, but are reliable and always do a good job. I have used them numerous times over the years and am always satisfied with what they do.

Dereck was very personable, professional and let us know what was going on during the entire A/C yearly check. He advised I was using the most expensive filters that were actually not beneficial to my unit, allergies or wallet. He found an issue that he was able to corrected the same day (and a day that was extremely hot) and helped to resolve a noise issue with the unit. I would request him to come out in the winter to check the furnace.

They thoroughly explained what needed to be done and why with an outdoor leaky faucet, the cost involved and after it was replaced another thorough explanation of the completed process. Very friendly and helpful. Very satisfactory service.

Drew was very informative and thorough. He found the root of the problem and explained my options. Would happily use their business again.

This guy is very polite. Just a great overall person has a great personality and is very knowledgeable about what he’s doing and has the skills to be a great human being when he’s communicating with people.

Michael came out and did an inspection. He went above and beyond and gave us a clear picture of what was going on with our heater and air conditioning systems. He personally showed us what was wrong with both, and had great energy. Then Ryan came by to price things for us. His enthusiasm and willingness to make something work was greatly appreciated by everyone in the house. They both did wonderful and secured the sale. - From Maude, Leo, and Jordan Williams.

Frank was more than helpful when he came to help us with our AC. He told me tips and tricks to make sure I get the most out of our new house’s unit. He was very personable and professional. I especially appreciate that he used shoe covers in our house without me even having to ask. I’m happy to now be a VIP member knowing this kind of service is available.

Burton provides quality service and products. The technicians are on time, professional and explain everything thoroughly. I've had nothing but great experiences when I've needed their services. My last technician was very helpful when he came to perform a courtesy check on my furnace. He took time to look at all of my appliances and inspected my AC unit. He didn't try to sell me anything and was very honest. Thanks Trent!

Chris Andrews is professional and took the time to explain our project.

Burton is not honest at all. They take advantage of people...I was charged $700 to cap 2 pipes from my water heater. Highway robbery! But I needed the pipes capped so we could turn the water main on. It literally only took the plumber less than 5 minutes to do this work.

Wonderful service! Steve was very courteous. He knew we have two cats and always closed the door behind him. Did the whole water tank removal and install alone!

Shawn Knows what he's doing. Nice young man personable, be sure and keep him around.

Steve from Burton was excellent to work with. He was very friendly and happily answered all our questions. He also gave us several different option depending on how much we wanted to fix today, and then explain everything in detail they would be doing once we chose. At the end he demonstrated that everything was working now and gave us hints on how to keep from needing him more in the future. :)

JasonRidnour was our technician and did a fantastic job. He was professional and got our hot water heater installed and working great. Can’t recommend Jason and Burton enough. They’ve truly earned my business.

I use Burton for their amazing electrical department. Allan is professional, friendly, trust-worthy and very knowledgeable. I would recommend Burton electric to anyone and everyone!

Had a furnance check. Eric was very informative and took time to explain some issues he saw on a camera. He went over all the options with my husband and I. I felt he did a thorough job and am very pleased with the service. Will definitely call Burton again if needed!!

Jared was very curtious and caring. Did a great job cleaning my furnace. Thank you Jared 😄

Mark called ahead in the expected time window and arrived soon after. He diagnosed the problem and provided me with three options and explained everything to me. He quickly completed the agreed upon fix. Mark was professional and pleasant to work with. Thanks!!

We needed the valves to washer replaced and also a slow drain in a stall shower cleared. Stephen came out and was very knowledgeable and thorough. He was super friendly and even put our new washing machine in after replacing lines. I was very impressed by him and will be a Burton customer for anything else that comes up!!!

Posting on behalf of my retired in laws. They called Burton to check out their hot water heater because it wasn’t working. After spending twenty minutes looking at it the tech said it needed a $1000 part or they could replace it with a $4500, $5500, or $8000 system. Thankfully they got a second opinion from another plumber. The actual issue was a pilot light turned off when BURTON did their furnace/ac replacement three days earlier. Avoid this scummy company and their up charging!!!!

Burton Plumbing sent out Jake to unclog my mothers bathroom drain. He was very professional, knowledgeable and friendly. Giving Jake a rating between 1-5 stars, he is definitely 5 stars! Burton Plumbing, thank you for sending Jake!

Phil did a great job explaining our options and helping us decide on the best products for our goal. He was very prompt and courteous. I would recommend Phil for any of your plumbing needs!

This was a routine service call for AC maintenance. Sean is knowledgeable, not sure if he is the same Sean as pictured. However he has a great personality, answered all My questions was very informative and will request him again Always pleased with the level of customer care provided by Burton's VIP Service.

Huge Thanks to Burton!! They were very professional and got the job done! I had a follow up issue so I called and spoke with Roy who was very helpful and was able to get their electrician Jeremy back out before the weekend.Jeremy knew exactly what was going on and got the problem solved!Just Call Burton!

We have used Burton since buying our house in Omaha. They have always done a fantastic job and that is why they get our repeat business. Matt has been the technician for our last 2 service calls. He always gets the job done, is super friendly and is always wiling to explain exactly what is going on. As a first-time homebuyer I always have questions. I cant recommend Burton enough.9/22/22 update - Just had Jake fix an issue that has been bugging us for a while now. Super friendly and knowledgeable. He was able to fix the drain that gave others an issue.

I couldn’t be happier. John was pleasant and professional. He took time to share tips and he provided helpful education. We will definitely consider Burton for future business.

Jake Stuart did and awesome job cleaning our kitchen, laundry drain and laundry floor drain. Thank you for sending him to us did an excellent job. Thank you. Robin and Gloria hauger

Shawn showed interest in an array of plumbing issues that we may need him to look into. Thankfully we are in pretty good shape. He was on time, explained what he was doing, it was a pleasant visit, thanks Shawn.

I called Burton’s phone number and an appointmentwas set for the next day. Master Plumber Mark Bostick called me the following day as he was heading to our house. He arrived on time and used pandemic precautions. He was very professional and friendly. He installed the new toilet expertly and cleaned up when he was finished; he provided first class service. The pricing was fair and I would use them again and recommend them to others.

Started morning off with discovery of completely clogged kitchen sinks (main sink and separate small bar sink) after running dishwasher that night. Called at 0630, thinking I'd be lucky to get service same day. Dispatcher was cheerful & friendly, took my info and said scheduler would call me. Got that call at 0810, asking if 0845 would be good time for service tech arrival. Received email confirming time, including service tech's picture. 0850, service tech (Dylan) arrived, complete with disposable shoe covers and face mask. Dylan checked sinks and basement, quickly assessed problem, and provided a number of service options ranging from basic all the way up to what I'll call Top Shelf. After selecting my choice, Dylan went straight to work to quickly complete repairs. By 0930, my drains were running free & clear. Throughout assessment and clearing the clog, Dylan was friendly and informative. From beginning to end, I could not be happier or more satisfied with service Burton provided.

Justin did a great job running a diagnostic on our furnace. He was thorough and honest best qualities I look for with your home service. Justin was also very nice and super helpful to making sure I understood what was going on and made sure to give options for the maintenance that was needed.

Great customer service, will use Burton again.Zach was very courteous and explained everything that he was doing to fix the repair he thoroughly went over the agreement and showed me everything he has done.

I had Burton install a new heat pump in my condo this May, and it has been a mess. They didn't configure it correctly, didn't include all of the needed equipment, and the install was generally sloppy (messy cabling, duct sealant slopped onto the joints). Plus, despite being a top of the line system, it can't keep the humidity below 70%. I've had to run a separate humidifier to keep mold from growing.I called soon after install to get it fixed. The first time, the tech though I was concerned with the humidifier (in June), then failed to configure the system. There are DIP switches on the control board, which he flipped randomly and then left. After, I read the manual and set it up myself; this helped a little, but not a lot.I called at least 3 more times to have someone else come out, and they've ghosted me each time. Make that at least 4, as I've written this review in the hours since they promised to call me right back. For $13k, I expected...well I expected a working AC.

Very good and quick work but a little expensive. Dude knows his stuff though… I guess you’re paying for the an expert though so you have peace of mind that the job is done right…

I had challenges with my water heater that Burton was able to solve and advise.

Was very pleased with Keenan's work. He was professional and friendly. Explained my options and didn't force anything extra. Everything was kept as clean as it was before.

Daniel was very informative and really had the knowledge of his job. Very informative

I had a really good experience through every part of the process. My furnace went out early afternoon on a Sunday and I was able to get someone on the phone that afternoon to schedule a technician to come out Monday morning to diagnos it. After determing I needed a new one, after a full and detailed explanation by the technician, the qualtity control manager was very respectful and worked hard with me to get the best deal. The installation team was really good. They went above what they needed to do for me to help me move my husbands truck, which it tightly parked in our garage.

Jeremy Miller went above and beyond with his customer service. Our cat loved him even though she's not fond of strangers. We appreciate Burtons sense of urgency and their wonderful service.

Zack from Burton came out to look at our AC unit that we have been having trouble with. He was super helpful and carefully went through all the options available to us. I definitely would use Burton again.

Update: we use Burton’s VIP plan, and am happy with it. Our latest person doing the planned maintenance (Quintin O’Toole) was friendly, on time and professional. He did a good job of explaining recommended maintenance and giving costs & benefits.

Burton service was excellent. Phone call the day before confirming appointment, phone call morning of visit, email with photo of technician, and on time arrival. Quinton was professional, efficient, and did a good job explaining what was needed. Will definitely use them again.

Outstanding service, workmanship, and customer service. Very professional and courteous. Answered all questions fully, cleaned the work area completely. I would absolutely recommend Burton heating to anyone. My standards are high and this was a job very well done. Kudos to the entire crew.

Jake and Frank were exceptional!!!! They were very friendly,
professional and did a great job repairing our a/c. They also informed us that we were not using the best furnace filter and suggested the best ones to use in the future! They went above and beyond! We will definitely call Burton again if need be.

Steve did such an amazing job at fixing the leak underneath my kitchen sink. He also didn’t rush us into picking a option when it came into pricing and he put us first on the list for this morning when others would of just put us down sometime next week

Eric Brown was out to our call. He was top notch. Put the customer first. It was late and the weekend. He made sure we were taken care of. Very professional. I request him if I ever had to call Burton. Hope next it wouldn't be a late call

Shawn our tech came out and was extremely professional and courteous! He got the job done quick and the first time out! Thanks Shawn!

Devon was great to work with. He was very thorough in explaining what needed to be done. He walked us through, and showed us what he was talking about before he got started to make sure we were comfortable and understood everything. We really appreciate that Burton was able to get someone out to us today.

Shawn was very thorough and professional. And he made certain that everything was put back together and working properly before he left. He is a navy veteran who I was glad to get to know. He can come back any time I have a problem.

From the moment I called to set an appointment Burton was A+++++! Not only did they get me on the schedule in 24 hours - Every Single Contact made to me from them was Super nice- Very Professional and Timely!The plumber that cameTo my residence was able to find the problem and have it fixed in 45 mins! I could not be happier. I joined the VIP Membership and now I feel safe and secure for most major things that may come up.. 100% Recommend this company

We used Burton to have our kitchen drain cleared because it was not draining. Our technician, Preston Gillotte, was wonderful. He was professional, on time, explained everything he was going to do thoroughly, and successfully fixed our drain problem!I am very happy with the overall quality of service and affordable price.

Phil was able to come out a day earlier to review my options for a faulty water valve. He gave me multiple options at different price points to meet my immediate needs for repair.

Dillon was excellent, friendly and was great with my loud crazy dog. He was informative and efficient. My compressor wasn't working and he put in a capacitor. I'm not sure if the price was all that great but it is fixed and Burton's customer service is great. I also emailed office about the 15% for VIP customers and the office called right away and stated when they input the price VIP customers will automatically get that discount.

Our AC went out on the morning of 8/4. Burton was able to get out the same day to check it out. Our technician was professional and honest that my AC may or may not run by just replacing parts. He thoroughly explained what was going on and called to see if someone could get out to give us an estimate. Thankfully, they came back on Friday and gave me several options and took the time to clearly explain each option. They showed up again at 8am on Saturday. Took all day in the heat, but they were professional and explained all the aspects of my new AC/furnace system. Me and my kids were elated to wake up to a 75F house on Sunday. Thank you so much for making the process easy and convenient!

Had an emergency repair, and many other businesses were days or many many hours out from showing up. Burton told me they could show up between 8-12pm. They arrived at 8 and completed the work quick, clean, and professional. Steve was amazing and Burton now had me as a first time customer and now a life long customer

Plumbing issue. Drain cleaning. Devin was very professional and kind. He was very helpful in explaining what was going on and what was needed and not needed at this time. Great experience and will use them again

Technician was friendly, unfortunately she didn't make sure the AC was operational before she left. I had to request additional service visit the next day. Burton dispatched the next available technician and he arrived and quickly diagnosed the problem. I will continue my service with Burton.

I always request Craig S and he never disappoints. He is prompt, thorough, honest, knowledgeable and dependable and will explain things in an easy way for me to understand. I do the monthly service plan on my personal residence and all my rentals and have been with Burtons about 7 years. We've had the occasional issue but they are always quick to resolve. I've had no problem recommending them to friends.

JJ was the most professional person I’ve ever had come out. He explained the process showed me the pictures of the problem. He throughly explained the cost involved and gave me solid information. He was honest and provided before and after pictures. I will request his service every time I call Burton out.

Very personable and professional. He came out for a second opinion on a main line and was able to identify exactly what was happening. He then called a specialist, and they arrived in 15 minutes to confirm findings. Great business. Great people!

Jim and Eric from Burton provided excellent customer service. They did everything in their power to make sure that this was the best possible experience. I highly recommend these guys from Burton to anyone looking for services done! I couldn't imagine working with anyone else in this space.

I tried to cancel the “membership” offered by Burton AC Heating & Plumbing the month after I was deceived into signing up for it after some overpriced plumbing work, but the customer service personnel “informed” me it would last a minimum of six months. I asked them to cancel it immediately when the six months were over. They did not cancel it. Today while reviewing my tax information I realized I’ve spent $119 over 11 months on my “membership” to Burton AC Heating & Plumbing. Burton AC Heating & Plumbing is so deceptive in their business practices I actually hired not one - but two - other plumbing contractors *other than Burton* to perform $2,000+ of plumbing repairs since beginning my “membership.” I don’t know who is cooking the books on their Google reviews, but buyer beware!

Our air conditioner went out during some of the hottest days last week, and without being able to afford a new unit at this time, we wanted to make sure the person who came to our house wouldn’t try to pitch us a bunch of products. When Chris, the technician, came for our appointment, he could not have been nicer and more knowledgeable! He took a look at our unit and very thoroughly explained what the issues are, of which there are many since it is an older unit. Chris was extremely understanding, compassionate, engaging, and friendly throughout the entire appointment. He presented all of the options, but in the end was able to accommodate the limited amount of repair we could afford at the time. We will definitely recommend and use Burton again based on this exceptional service experience. We are going to need a new unit sooner than later, and we know where we will start our search. Thank you Chris!

Shawn was super friendly and professional!!! Explained everything very clearly and was able to give me helpful advice !!!

I appreciated Allen an there other guys they were nice an the we not scared of my dogs. He also explained everything that was being done. Their customer service was great.

Called these clowns because my parents heater wouldn't come on. $100 for them to look at it. No cleaning or repair just look.First guy they sent was JJ. He was nice, explained that every single part of my parents 10 year old Trane furnace was breaking down and the entire thing needed replaced. I thought that was kind of nuts since the previous furnace was 50 years old but I did know that the furnace had not been maintained properly by my elderly parents so ok. He did not diagnose why it would not come on though, just told me that the blower motor was leaking oil and would eventually not work and the condenser had a crack in it and would eventually fail. He sent a salesman to talk to me.The salesman was Ryan. Ryan actually seemed to want to help and seemed puzzled that JJ hadn't diagnosed the reason why the heater wouldn't come on. He diagnosed no power getting to the unit. He called for a second visit by a technician since it wasn't done correctly the first time.The next day (It had been late when Ryan left so I understand the delay) JJ returned with Craig. Craig immediately began bellyaching because the furnace was down 12 stairs and he just had knee surgery. Who'd have thought there might be stairs?Both Craig and JJ were very antagonistic and told us to just buy a new furnace because this one was junk. They spent all of 10 minutes looking at the furnace complaining that they weren't getting paid for this service call and diagnosed it as a faulty transformer gave us a $400 estimate for that and left.I replaced the transformer myself for $30 BTW and that wasn't it. Just an FYI.So I am out a hundred bucks for nothing but no answers and bad attitude. No heat and no closer to figuring out what is wrong. Space heaters in -13 degrees is great fun.

We had a pipe freeze on Christmas and had no water for two days. Shawn Nelson showed up promptly, was professional, and actually fixed the problem in less then 30 minutes. It was awesome. Great Job Shawn!

Could not ask for a better Plummer to come into our home to do work. On time, courteous, does a terrific job, and very careful not to make mess, very personable, let’s you know what he is doing and why. Would recommend Shaun to everyone to have work done.

Great communications, accurate estimate, professional work, and on time. Good company to deal with.

I had to call Burton twice this week - to fix a faucet and check air conditioning with my company coming into town. Both gentlemen were very courteous and answered all my questions with a lot of patience. And I got scheduled on short notice.

Zach Herron did a great job troubleshooting the issue ordering and supplying the part and the install was timely and professional.

Seth was AWESOME!! Incredibly friendly & helpful. If we ever need help again, I will be calling Burton again!

Matt was awesome, he came down and cleared my drain in no time, then answered all my questions and even gave me some advice about my water pressure issue.
After he was done he sprayed everything down and cleaned it up. I'll definitely call Burton and ask them to send Matt if I ever have a drain problem again!

Shawn was super helpful. We lost water pressure in the house due to a water softener fail. He came after hours and did a minor fix to get us through the night. Then he was back the next day to install new water softener and water heater. He was great to work with, the install looks awesome and works perfect.

Ronnie was the first IT female I work with. Husband home for the first time for ac check. Knowledgeable, excellent personality REALLY new her job. PROFESSIONAL. Also been a member with Burton for 2 yrs. Gonna keep their service for the future. :) Thumbs UP Ronnie!Thanks a million

Keenan was amazing, do a great job! Plus he was there super fast and great service and very helpful! Thank you will definitely definitely be using Burton again!

We are very appreciative of your timely response to our call for help on a very hot day. Your service man, Frank, was congenial, efficient, and explained the air conditioner’s problems and my options to my understanding. He quickly replaced needed parts, thoroughly cleaned the outside unit, and had it running again within minutes. Immediately after completion we received a call asking that I rate my Burton experience. I gave it an “8” out of 10. I would have given a “10” had I received a receipt and a breakout for the $715.14 we were charged for your services. I look forward to still receiving a receipt and a breakout of costs for parts and labor.

Darin came out and offered some of the best service I’ve ever received. He was professional and courteous, he was upfront and honest about the issue, and he explained everything to me in a way that was easy to understand. I have his cell phone number saved in my phone, so that any time I need work done I can hopefully get him dispatched.

The repair tech who helped us today was Zack. Very professional, very knowledgeable. Just a simple A/C yearly service, but he was fast and efficient with his work. I also appreciated how responsive Burtons is overall. Very good service.

Jared is the best. Outstanding job. Thank you!!!

This is the second time Travis has come out to fix different problems for me and he has been professional and con time and very helpful.

Zac and Ross came to inspect my furnace today. They were extremely professional as they did the inspection. Following the inspection, they provided detailed information about an issue and even allowed me to call the co-owner of the home to explain to her as well. They were efficient and even won over my pandemic puppy who has had limited human contact. #winning

Today Steve D. installed a new kitchen faucet for me. He did an excellent job, and in a timely manner. He was so kind, so nice, and didn’t try to push any services on me. He was a pleasure to have him in my home. Thank you Steve for the great job you did, and for being so sweet to Buddy too!

So glad they finally upgraded their management, Terrible company to work for before super unprofessional. Wouldn't recommend

We have never had a bad technician from Burton and Wayne solidifies why we stay with them. He was friendly and extremely knowledgeable. He took the time to walk through and explain in detail not only the problem he came to fix but an open issue we still had. I will keep him on my list and ask for him every time going forward

Seriously, Darin Hobbs was the most knowledgeable, professional, efficient, and friendly plumbing technician I’ve had the pleasure of working with. Very honest guy who walked us through the process from start to finish, explaining what was going on, what he was doing to fix it, and what we should know going forward. He even went the extra mile for us in getting us in contact with a restoration company he trusts, as well. I HIGHLY recommend Darin and Burton for all plumbing work!

Burton company has been very good to us. Always explaining what's happening with the initial problem, giving different values of estimates best for the situation to minimum they can do. We had Cody and Matt see us about a drain backing up. They both did a wonderful job answering questions and very personable. Thanks guys hopefully we won't call soon, but we will definitely have found the perfect crew for our family and home care.

I had to have my drains unplugged. Burton did a great job! Very professional and friendly, answered all of my questions.

I'm a vip member with Burton, which I pay monthly for. Part of that package entitles me to a yearly HVAC inspection. After 2 cancelled and rescheduled, by them, appointments, the tech shows up and hour late for a 4 hour window appointment. He inspects our system and other than a few minor issues that will need addressing in the near future, the system was working fine. Half hour after he leaves the house just keeps getting warmer. I check on the AC and it is not working. Concerned he may have forgot to hook something back up, we called Burton back because the AC was working fine before he got there. They sent another tech out to check the system and he informed me that the compressor was done and there was nothing they could do about til monday because of getting parts for it. The timing of my AC going out right as the inspector left was suspect. Thinking I needed a new compressor, is reached out to another company to get a possible bid to replace. That tech came to my house, diagnosed the problem and had it working within 5 minutes without any new parts. I cant say for certain Burton was trying rip me off, or their techs just need to go back to school to learn their trade. But we ended up having to spend the night in a motel because I had Burton inspect my system.

Mr. Erikson came did a inspection on unit and shared what issues i had, and gave me good options that helped with my decision to just get system replaced. One option was explained as a Band-Aid and the other option which was more feasible and that was to replace system because of the age. Very pleased with the service.

Always prompt courteous and provides explanation of how to remedy any issues if needed.

Chris came and fixed out duct work in less than an hour! He truly got us the best deal as well and saved us a good amount of money. He quoted me a price and he ended up getting it done for about $100 less. Thanks again Chris!

Our furnace was going out quick (and the AC was not looking great, either). We contacted them and set up replacements within a very short time. They arrived on-time, and left before the projected end-time. While here, they inquired about pets, they respected my desire for quieter work during a period that I had to work at home, they always wore their booties, and were very thorough in cleaning up and making sure I understood how everything worked. A+ people!

Allan was very professional when he came to check the fuse, he walked me through the process and gave me recommendations on what is best for me and the house. He was great and i highly recommend Allan for any of your services. He have great knowledge of what he is doing.

Mark was professional and courteous. He explained the quote and we'll have our services performed next day.

Did the annual service of furnace, did great job of explaining what the issues were and showing me what the problems were. Gave me a list of what needs to be fixed with pricing. Very Professional.

Was scheduled between 8-12, tech arrived around 4. He spent a good 45 minutes trying to sell me service I didn't want. Just need a shower drain cleared. The tech was nice enough but at 5:18 , when he left, felt like I just dealt with a car salesman 😳

Eric did a fantastic job. He was able to diagnose the issue, walk me through possible solutions and helped me realize that replacing our 18 year old unit was best course of action. I appreciated that he helped to point us in the right direction instead of just steering us toward fixing the old unit which would have continued to have him coming back out over the course of the next few years as it slowly nickel and dimed us. He did good work and gave great advice. Service like that is what is keeping us with Burton.

Jim and Jackie were wonderful. They were on time, very friendly, and very professional. They took the time to explain what they needed to do as well as all of our options. They were very courteous of our home and did excellent work. This was our first time needing to call a plumber for our home and we will call them in the future for all of our plumbing/hvac needs. Thanks again.Had another experience with Justin and he was exceptional. Very professional, courteous abs knowledgeable. He was on time, explained everything very well abs reviewed all of our options before proceeding. We will look forward to using them again in the future.

Travis did a drain inspection and was great. He answered all my questions. He had no problem, even welcomed me, when I asked to watch when he sent the camera through the mainline..

I experienced a sewer problem at my home, I called Burton and scheduled an appointment. Darin arrived and displayed the best customer experience I've had in awhile, (I know it well as I am in the customer service business myself).He was friendly, relatable, knowledgeable, offered options, answered questions and help me understand how the sewage problems work. I've heard it said, happy employee/ happy customers.Please give Darin a pat on the back, thumbs up or good job he deserves it.Looking forward to working with Burton again, thanks to Darin

I have had a few businesses come to my house to unclog drains but will definitely use Burton for any future plumbing/heating/ac needs. JJ and Drew were the technicians that came out for a full system check and to unclog a drain. JJ was great at detailing exactly what he was going to do and providing explanations of his findings. Both JJ and Drew had amazing customer service and I truly appreciate the time they spent checking our system.

We had an issue with an old valve that needed replacement. Shane was professional, efficient and treated our home with respect. I highly recommend Burton and their team.

Jason R was amazing to work with. He was extremely timely on a weekend emergency and made sure to do his due diligence and fixing the root cause of our issue. He even let me run to the hardware store while he was fixing my water lines so that I could pick out a new faucet instead of having to schedule a follow up appointment to install it. Jason went above and beyond what we expected from a plumber on a weekend.

JJ did an amazing job accessing my A/C unit problem that I had been having for the last few weeks. He was honest and able to give me a run down of things that might need to be fix on the unit. There was a hiccup which unfortunately caused him not to be able to finish the inspection. But I will in the future be requesting JJ if possible. Thank you for being so understanding with the situation JJ!

Jeremy did a great job with diagnosing and correcting our GFI issues. Also went over potential work and quotes on a much bigger job and I felt Jeremy provided an abundance of info on how it could be attacked, not only from a work perspective but also from a financing view. Although we have not proceeded with big job I believe with what Jeremy has presented we're in a better position to take the next step. In my opinion Jeremy represents Burton in the most positive way.

We had an ac check and Freon added to the ac unit. John Erickson was out technician. He was very nice and informative. He made sure the unit was working when he left.

our main line clogged Sunday night. Understandably they did not have anyone available. We then scheduled an appointment that night with them for next day at 1 pm. We received a text message at 1:50 saying they were on their way. They didn't even show.

My single, elderly female neighbor got a quote from you because she had a 4 foot piece of water line leaking in her basement. You quoted her over $10K to fix it, which included tearing up the street and trenching her yard because nobody wanted to look for her outside shutoff! Your man said she didn't have a stop box on her property!!... well its there. SHAME ON YOU!!!! No worries though, because someone else did the job for less than 10% of your bid. You guys are just horrible! I would give you negative stars if I could.

Cleaned out Kitchen sink drain
Also checked main drain with camera
Very thorough in checking everything

Gosh, I'm so sorry that you feel that just because I spoke to a member of your management team, that the honesty I expressed was not to your satisfaction. If you don't want honest feedback then please don't send surveys.Yes, I did receive $100.00 as part of your no frustration program. The fact that I had to follow up initially was one thing. The secondary factor is that I also had to follow up a second time to find out where the check was.

From 1 to 10. I give a big 10. Excellent work.😃

Frank and Johnny came out for an annual HVAC inspection and they did a great job letting me know what needs fixed and what to watch out for. They are great guys, have a good sense of humor and you can tell they really care about your situation and want to give you the best advice!

Daniel was personable and courteous. He explained everything he was doing in terms even a lay person can understand. The best thing is that he got my humidifier running properly again! No more zapping the dogs when I pet them. One slight problem - he said he would email me a copy of the pictures he took and the receipt for the work done. I have not received them.

Hot water heater died. Replacement was efficient and professional. Knowledgeable and gave several options, all well explained.

Tim was able to diagnose the issue immediately and had the problem fixed in no time. He provided quality service while also explaining The process and answering all questions that I had. Thanks!

The tech. was very efficient, using photos he took to show me status of various aspects of heating system. His explanation was understandable and thorough. I was completely satisfied.

The technician, J.J. was courteous, professional and thorough. We were very satisfied with the service.

Burton was the only plumber in town who would do the work same day. It was on the pricey side, to be sure. But better than waiting weeks or being ghosted or ignored.

My ceiling fan died a week ago. One company couldn't come out until August. So I called Burton and Jeremy was out in a couple of days to look at it. I bought a new one and he installed it today. He did an excellent job. He called before he came, arrived on time, was very nice, and answered all of my questions. I felt confident that he would do a great job and he did. Thank you Burton and Jeremy! I will most definitely use you again if I need you!

I received notification of the time the person would arrive to service my air conditioning unit. He was very courteous, considerate when entering my house put on his shoe covers. Took lots of pictures and then explained everything to me the condition of my air conditioner with pictures. He represented Burton Heating and Air most professionally. I was at home alone and he came in and did what he had to do very professionally. You can be very proud of the service tech that came to my house today. I'm going to ask for him for my next appointment. He did not try to force any unnecessary repairs just to make money for the company. He did the inspection I signed the papers and he was done. Excellent service across the board. Mrs Martha Holmes

Bill was great at getting our plumbing problems fixed. He put in new bathroom sink pipes n now it leaks. We have called but no one has come out to fix it

John Erickson, heating & A/C Tech was very knowledgeable, efficient and professional. I appreciate his professional care and expertise.

The two techs Darin and Dylan that were dispatched out to open a drain were very courteous and professional and took the time to explain every thing to me, to make sure that I understood the process and was satisfied. I'm very happy with their service and I would highly recommend Burton .

JJ Williams of Burtons was able to assess the problems in our AC system that had shut down over the two hottest days last week. He was able to identify 4 areas on our aging system that will need addressing. He was p9lite, professional, helpful and knowledgable. Thank you Mr. Williams.

Dillion was very throughall. He walked through each of his inspections and provided the results. He also offered options that will maintain and extend the life of the furnace! Very appreciative! Thanks Dillion!

Daniel (our tech) was very polite and informative. Explained exactly what he had done with photos. Thanks!

JJ was the tech for my annual AC safety check up. JJ was helpful to explain my options going forward with an older system. Pleased with his professionalism and friendliness!

Drew Cable was such a joy to have come to my home to do the air conditioning check today. He is professional! He is knowledgeable! He cares about his work and it shows in everything he does. Burton's should employ more people like him with such a good personality and work ethic. Hopefully I can always have him for my heating and air conditioner technician for years to come! Thanks for sending Drew. He has been here before. He is courteous, kind and one of a kind....the BEST kind!!!Sandra Sorlien

My Burton rep Seth was amazing, he was very professional on time and answered all my questions even with educating me on the age, upkeep of my old and new unit! I would highly recommend Seth to anyone! You have a valued employee!

Our technician was very knowledgeable and thoroughly explained the details of my system maintenance and ongoing needs . Set my thermostat and set me on course of a possible complete system upgrade! Thanks Zachary for your professionalism.
Ms. Dailey

Extremely friendly and helpful, upfront and honest about what is going on with appliances. Shows photos and gives a detailed overview of what is happening and going on and any problems along with what is good. Also takes time to explain anything more indepth and in non technical terms if anything needs clarification.

We are very pleased with the plumbing work Seth did for us today. He was professional and explained what he did!

Shawn was so amazing! He is very knowledgeable and made sure to explain things in a way we could easily understand. He was very personable and friendly as well. If you get Shawn as your Burton guy, you are very lucky. Friendly service with a smile. 😊

Staff were very professional and friendly. Devon explained all options for replacing our basement toilet and was up front about problems that may arise due to previous installation and how that would affect costs. We have been long time customers of Burton due to consistent and excellent service.

The service tech, Allan, was very professional and knowledgeable. Allan finished a lot of projects in a single day. I felt he provided very sage advice about issues and repairs. The Burton customer service team kept me informed regarding appointment times and changes. I will definitely call Burton and Allan again.

A company with great reputation, and they gave me the finest product and at the best price. Complete HVAC system install. Would highly recommend.

Mark was very nice. I was really disappointed with Burton overall though. I had a shower faucet that needed a simple repair. Mark gave me five options... the cheapest being $626! I was shocked. He wanted to sell their water filtration system for $5600.We ended up purchasing the needed part on Amazon for $31 and replacing it ourselves. It literally took us under two minutes to do after watching a YouTube video. It would've taken a plumber less than 30 seconds.

I’ve had a lot of work done by Burton, they’re always quick to respond, show up on time and do a great job. Not the cheapest, but reasonably priced.

Burton Heating and cooling are exceptional in what they do. I highly recommend signing up with them for one of their maintenance plans to keep your heating and cooling equipment in tip top shape. The techs are courteous, attentive, and possess a wealth of information.

Your technician, Keenan, came to our home with a kitchen sink plumbing issue. He was the most personable, well educated young man. I wanted to say thank you, again, to Keenan for solving our plumbing issue and that he is a huge asset to your company.

They came to fix my mom house but the cost is so expensive. Staff were friendly. Cost is more than 12K$. Not sure if they are ripping her off.

The guys from Burton were amazing. Gave us options and an estimate and were good spirited the entire time.
Would recommend and use again.

Fixed our electrical issue quickly and at a good price. We experienced several breakers that would unexpectedly trip. We called three companies. Burton got back to us immediately and was able to come within a day. They proposed three solutions, and tried the lowest cost first. Their hourly rate was also less expensive than the other companies that were quoted. Highly recommend.

Stephen is always so kind and informative and answers all the questions we have with knowledge, experience, and kindness!

I am a first time homeowner and my AC wasn't working; I had no idea who to call so I did a bit of research and it paid off! I am so glad I called Burton and that they sent Trent to my home! He was prompt, professional, and friendly. Between the office staff and Trent, we knew exactly what to expect throughout. He even took the time to give our dogs a few treats so they felt comfortable while he was on our property. I had convinced myself I was facing $$$Thousands$$$ to replace the unit but after a quick, upfront diagnostic he let me know what we were up against and handled a quick and painless part replacement for us. We would definitely have them back to our home for any service they provide and I would definitely recommend them to any of my friends!

Fast responsive attentive service. Simple and easy and not to bad on the pocket book. Burton Services have been our provider for years and they simply get better over the years. We highly recommend them for all your service needs. Matt Scherer knows his trade and makes it easy to understand what you are getting and what you need to do to get the most out of your services and products. Thank You and Thank you Keaton (Service Tech)

Alex Martinez was the best!! He was very professional, knowledgeable and courteous. He did a stellar job and I couldn't be happier. I highly recommend Burton. EXCELLENT CUSTOMER SERVICE!!!!!

Plumber broke sewer grate, then unclogged drain. Said the $194.14 does not include the grate he distroyed. Repairing that is our problem. Plumber also damage our vehicle in the driveway with the motorized snake. We have it on our security camera.Once I get the estimate to fix I will forward to Burton. We are reviewing these actions to consider whether to continue doing business with Burton and posting my issues.

We had the check out our air conditioner and he did a very thorough job.

Shawn Burden did our two mAC system checks, took pictures, fixed a thermostat and discussed the status of both. He was respectful, genial and very professional. I love this company

Darin Hobbs, Richard Miller, Ross Sinnett, and Johnny Chairez-Lopez have all come out over time for various things ranging from sewage line backups to routine maintenance inspections. They’ve each done an excellent job every time regarding quality of their work. They’ve also taken the extra effort to explain to me what they’re doing, why they’re doing it, answer questions, and give suggestions/share knowledge for how best I can care for the things in my home while keeping costs down. I’m very satisfied with everything Burton has done for me.

I received an outstanding service. A technician David is an extremely professional, knowledgeable expert. He identified a problem with my furnace speedy quick and started working on it right away. He was able to fix it in no time. Also he did a lot of testing to make sure that everything is working properly, smoothly, and (what I mostly appreciate) safely. Thank you very much for your service!!!

David Beck and Jackie came out to help us diagnose a problem with our toilets. They were so professional, super friendly, really took the time to explain things to us. They went above and beyond what I had expected, you can tell that client service is number 1 to them.No one likes having to talk about plumbing issues, but if you do need someone “just call Burton” and ask for David!

They give you options on how to attack your plumbing issues. The involvement and transparency makes for a great experience. Stephen was excellent, a true consummate professional. He's great even for a Green Bay Packers fan!!! ;) the thing that's really keeping it from being a five star review is being charged 200 bucks for a drain clear and the drain isn't really clear there's still standing water when showering. The snake was broken off in the drain and accidents happen. Stuff happens. Phil had to come out from Burton and kind of give me a rundown of everything.

Burton installed a new humidifier. Great price ! excellent service; and knowledgeable and extremely polite installers.

So unhappy with this company. I have used Burton many times in the past, so when one of our toilets was leaking I called them for repair. An appointment was scheduled. The plumber showed up, but did not fix the toilet. He did however suggest we needed up to $5000 of plumbing services. None of it do we need nor did we request. When he left, the toilet was not fixed, he charged us for a diagnostic visit and wanted payment for some other person to come and fix the toilet 5 days later. So on the day the person who was actually supposed to fix the toilet was scheduled to come, I got a call telling me their technician was out sick, no one could come that day, and it would be 2 more days before anyone could come. And they had $170 of my money. So I cancelled the appointment. The person I was talking to couldn't refund my money, she had to have the plumber assigned to the project call me. When he did, he told me I would still be charged for the diagnostic visit. What diagnostic visit? I told them the toilet was leaking. When he came the toilet was leaking, when he left the toilet was leaking. He did not provide the service I asked for and needed - fix the leaking toilet. He said they would only refund $110. I didn't need to pay $60 to have someone tell me the toilet was leaking. I still have not received a refund. I called another plumbing company who came out the next day, fixed the leak and charged half the amount of Burton. So I now have a new plumbing company and will never use Burton again and will always recommend another company if anyone asks me about plumbing needs.

Had to wait a while but the info was great and helpful

Everyone very nice and professional. They take the time to explain plan A and Plan B if necessary. We will definitely call again in the future if need be. I highly recommend Burton.

The technician, Shaun, did a fantastic job!! He was very personable, thorough, answered my questions, and cleaned the unit like new.

Drew came out to do routine maintenance check, cleaned out AC unit and recommended some other services. Very professional and personable. Very knowledgeable.

Jason Ridnour was great. We recently moved into this house and didn’t know what all the mechanical things were in the utility room. Jason was very knowledgeable and helped with a plan forward that we are very interested in. Would highly recommend Burton and specifically Jayson Ridnour in the future.

Terrible customer experience with Burton AC. My AC unit's not working and I had an appointment scheduled with them for a week. They called the day before to confirm the appointment and gave no indication of any backlog. They give me a window of time the tech would be out and they only called me with an hour left of the window to inform the tech couldn't make it this week (Friday). However, they could reschedule and make me wait another 5 days (Wednesday) and have someone come out.You probably need to pay their monthly vip service fee with Burton AC to get treated properly. I called a competitor immediately after getting cancelled by Burton AC and they were able to schedule much more quickly.Do yourself a favor and don't call Burton AC!

I had Jason here twice in the last couple of weeks for 2 separate issues. He was polite and explained everything to me. I appreciate his willingness to show me how he was fixing things. I recommend Jason and will ask for him any time I need something!

Burton has always been a great company to work with and this experience was no different. Dillon did a great job and went out of his way when he didn’t have the needed part to make sure the repair was completed same day. He was polite, professional and kind. We enjoy doing business with Burton!!

J.J. did a great job. He was very informative and pleasant to work with. I would highly recommend him. Great Job!!

From start to finish Kristian was awesome. Personable from the get-go, he first walked me through the house and talked through the overall setup of my pipes and what could possibly be the problem. He then gave me options and prices on how I could proceed as well as a cost-effective best-practice way to proceed. He rather quickly had my pipe unclogged, and then when over and above to give me peace of mind that things were cleaned up by running a camera down my main line to ensure it was clear. (Being in the middle of a bathroom remodel, he had easy access to my toilet pipe.) A+ job! Highly recommend him for your plumbing needs! Thank you sir!

Had them come out because of our smart thermostat, Dillon was very nice and professional and was able answer any questions.

First time Burton VIP. I am so impressed from the call in service experience. Pleasant and polite conversations. Received a call when truck was on its way. Received a text showing the persons name and picture of who’s coming to work in my home. I received another call from the Tech telling me how far away he is. Tech showed up, put his booties on so not to dirty the floors. We were told some “not so good news” about our heating system, but the whole Burton experience made the pain just a little more tolerable. Great experience. Thank you.

Jason Ridnour did a great job!! Our sewer pump went out of Friday night and he came out and diagnosed on Saturday and replaced everything on Sunday. On time, courteous and was very helpful. Explained all my options very thoroughly! Can't thank him enough for everything he did!

We had a great experience with Bill. He was very professional and communicative. He gave us multiple different options on how he could help us which we appreciated. He was very thorough and did a great job!

Zach and trainee Daniel provided great service. They are both very knowledgeable and exude and love for their job. Very professional and honest. Daniel will do just fine from what I experienced on the inspection visit today.

Great communication! I received a call within minutes of my online submission. I received a call the day of my appt stating they had earlier availability if I wanted to move up my appt. I then received a call from the office when the tech would be heading my way. I also received a call from the tech himself letting me know he was on his way and wanting to make sure that was OK. I also received a text message with the tech's photo and a mini bio! Amazing service! Jake was fantastic, super friendly, got my drain cleaned out, respectful of my house and an overall pleasant experience! Free flowing sink!!!!!!!! No more backups!

Needed new garbage disposal & some drain pipe cleaning. Jake was very professional & worked fast. He ran into a glitch but came up with a solution.

Dillion did a great job inspecting our A/C unit. We appreciate him taking the time to answer all of our questions and walking us through everything he was doing.

I will never call another company ever again. The technion that came out was knowledgable and friendly. They called to keep me informed when they would arrive and were quick with there repairs. Even though unclogging or snaking a drain is not the most fun they walked me through it and talked to me the whole time. If you want a company that cares call Burton! Eric has 11 years and it shows. I can honestly say they made spending money a fun experience.

Our technician was friendly, non-intrusive, polite, and pointed out everything he found that could use attention, but gave us realistic options and an educated opinion. He called when he knew he would be a bit later than planned, which I appreciated greatly.

Keaton did an amazing job! It was just a preventative maintenance check-up, but from the moment he walked inside I could tell the caliber of technicians they have were a cut above. Keaton was super friendly, even friendly to my cat Capone! He explained everything he was doing and his approach was not focused on selling me anything. He truly wanted to make sure I understood what my options were and even advised outside of a cleaning my furnace didn’t need any immediate repairs. He was very personable yet very knowledgeable. It was like having a buddy over versus stranger trying to sell me something.I would strongly recommend Burton and will definitely be doing business with them exclusively going forward!

Took the time to explain the situation. Allow us to choose a range of service base on our needs and affordability.

I was experiencing a major clog in my kitchen sink, causing the sink to be full of black, smelly water. Jake was heroic in his repair and was able to get everything cleared out. Jake was very professional, easy going and hard working - I appreciate his thoroughness and am very pleased with Burton.

John was great! Very friendly and professional. When I told him that we have four cats, he suggested changing the filter every 4-6 weeks. He did a great job explaining everything and walking me through what he was doing.

12/22/2020. Excellent service. Thoroughly explained what he was doing and reasons for everything. Also explained options available through the company for future maintenance.1/29/2020 We bought a home and in the process of moving we have replaced the water softener, the hot water heater and the furnace. Each time the workmen were courteous, took care to protect our hard wood floors and cleaned up afterward. We were impressed at the way the workmen conducted themselves, the quality of their work and their great customer service.

Easy from beginning to end. Had a little hiccup with financing, but once I was approved for a loan through my bank, everything took place within 48 hours. Very professional, nice, and knowledgeable. Hopefully I never have to buy from you again, but if I do, I'll choose Burton.

Professional, quick, and effective. Problem was solved in less than 1 hour.

Great experience with Burton. I called Friday evening and they had somebody here in a few hours. Dispatch did a great job keeping me in the loop so I would know who was coming and when they were on the way. Ray R. was the guy that came to help and he was great! Very professional and explained everything clearly so that I could understand what the problem was and how he was going to fix it.

Seth Chase did a fantastic job and was very professional. I am extremely happy with the new kitchen faucet he installed.

We’ve been with Burton for a few years. They stay in communication as to when they arrive, easy to get ahold of , and keep a detailed list of what has been done. Our technicians are always wonderful and caring to work with. Chris, Mark, Trent and others are very respectful (of property as well), have extensive knowledge, and professional.

First of all, Burton was able to send a tech out much faster than other businesses I contacted. The tech I met, Frank Christensen, was knowledgeable, professional and very honest. I was told by Frank that I needed a new system installed because mine was outdated and going out. He set up a salesman, Ken Horton, to come out within the hour. Ken is a stand up guy and I trusted him quickly. He worked with me and explained everything to a T. We came to an agreement and he set up an install team to come out the very next day. The install team, Dillon, Travis, and the team leads name escapes me and I’m sorry for that but he was awesome. They were in and out in a day, which was amazing. They left my property as clean as they found it. From start to finish, the whole process was easy and worth every penny. Thanks Burton team!

Shawn Burden did a fantastic job! He was very professional and thorough.

We just moved to Omaha and not long after we arrived, the septic system started backing up into our basement. We didn't know who to call or trust, but multiple people kept saying Call Burton. Our plumber, Stephen was a great resource to have for this project. I couldn't recommend him more favorably. Everyone said that Burton will get the job done right and they stand by their products and craftsmanship. After dealing with Stephen I agree and wholeheartedly recommend this team to help you.Ross came and inspected and serviced our AC unit, explained the process and reassured us about the condition of our system. Great group to work with!

First and foremost, I want to say, Chris V was outstanding! I was warned about the price, that Burton was good but expensive, however, I was pleasantly surprised. The negative reviews mention aggressive selling, and even though Chris did recommend services that could help me, he wasn't high pressure. and didn't push anything on me. When it's not stupid cold, I will return to Burton for the recommended upgrades and for any other emergency jobs they will be my first call. I am extremely thankful for the help Chris provided and he was, friendly, polite, and kind. My dogs loved him and they're excellent judges of character.

Our AC decided to stop working on the hottest day of the year. Despite being swamped the dispatcher (Ross) asked about the symptoms and sent a technician. I was surprised to get a text just 2 hours later saying Dillon was on his way. Once here Dillon listened to our description of the problem and quickly went to work. He kept us apprised of his findings and repair recommendations. I appreciate Burton’s quick response and Dillion’s expertise and professionalism.

Bought a brand new AC and furnace. Fair price and were able to complete the work in a timely manner. I left 2 stars because I am now forced to pay over $2700 more in financing because their sales team, setting me up with subpar financing just to get me on the schedule tomorrow. I called the better financing company as a follow up and they immediately approved me and said I should not have been denied and Burton should have called their marchant line. Now I pay $143/mo at 8.99% instead of $112/mo at 5%. That's $30/month for 7.5 years!! I've been trying to get ahold of Burton for several weeks with no response.

Steve was great with assessing our plumbing issues. He gave us several options on how to repair/replace our backflow system, incorporating his specialist Richard. They came up with a solution that will improve our situation, all at a very reasonable price.

We had a very good experience with Burton! Allan, the electrical technician was terrific! He arrived on time, was very informative, honest, and took care of what we needed in a timely manner. Definitely a go-to company for your electrical needs!

Our technician David Beck was on-time, polite, recommended great options, completed the service quickly, and had a great sense of humor. Couldn’t have asked for any better service! I will highly recommend Burton to friends and family.

Zach McCall correctly predicted the cause of our plumbing problem, promptly completed the repair, and explained the cause and repair in detail. Above and beyond professional performance and friendly communication. Kudos!

Burton is always right there for you when you have an issue! David did a very thorough job inspecting our air conditioner inside and out to get to the bottom of the problem we were having. He explained his findings very clearly, was very polite, pleasant and professional and left us with a clear plan for the next step! Two thumbs up!!

Called in the morning to have a UV light installed in our A COIL. Burton had a tech out and finished before dinner that same day. The tech was knowledgeable and answered any questions I had. He went step by step on the running of the new add on too our unit.

Dillon did a super job for us. He quickly assessed the problem and offered a couple possible solutions. He was professional and personable!

I thought I had a clogged mainline causing water to back up in the basement drain when we used the dishwasher. I wanted a price over the phone but was told the technician would need to see the issue but there was no cost to inspect so I agreed and made an appointment for the same morning. Bill Sears arrived within the 1 hour window I agreed too. He quickly diagnosed the issue was not the main line but a secondary line and gave me several price options that included the advertised $88 sale price. I elected to do a more expensive drain cleaning with a warranty. Bill’s professionalism, knowledge and explanations were a large part of my decision. He also used a camera to inspect my mainline and gave me some tips and advice on other work I want to have done.

Stephen Bednar did an excellent job!! He was so friendly and made sure I was completely taken care of. I could tell he was experienced and he gave me some very helpful advice!

I’m a first time home owner of a very old home. Several weeks ago a storm took out several large branches in my tree. It destroyed my shed, ruined my fence, took down my Powerline and ripped the meter off of the house. I was without electricity for 2 weeks. The power company was a nightmare to deal with. My insurance company has been a nightmare to deal with. But Burton has been nothing but helpful, professional and my light during this frustrating process! The tech Jeremy Miller came to my home to assess the damage. He guided me through the whole process step-by-step and even anticipated my worries, giving me tips and answering my questions before I could even ask! I’m sure I was frustrating to deal with but he made me feel heard, helped and reassured. I didn’t have the pleasure of meeting Chris but I did meet Alex, and they worked on my home those two days (which were almost 100 degrees out). Alex walked me through the changes and explained things clearly to me. He kindly answered all of my questions. Their work is clean and working fantastically! They all truly went above and beyond. I highly recommend!

Jason, Grant, Seth and Derrick provided a great service. The gang was very professional with the work and very informative. Grant and Derrick provided great humor! Thank you all for a job well done. Hope you have a great New Year! Tim G. did a great job as well. Thank you.Emily and Bernie.

We had a problem with the kitchen sink backing up, they were here quickly, assesses the problem, gave us multiple options, and weren’t pushy to pick the most expensive. Very helpful and knowledgeable, worked quickly to fix the problem, and even answered some other questions we had about other plumbing things in our new purchased home. I will call them again when we have another plumbing need!

Devin was great. So happy to have my drains flowing again Devin not only did a great job. He explained options and gave me some hints to better care for drains. He is very peasant to work with

Fantastic service by Phil, very knowledgeable and helpful.Gave me six different options and prices, and explained what each option came with, which I appreciated. They even had a water heater on hand/in truck and installed day of inspection after finding out our 22-year-old water heater had an internal leak on it.Thanks for the great service.

Always professional and on time. Burton has always been great. Any time we've had any unforeseen problems they arrive quickly even in the winter months. Just today a routine check up led to fixing more serious problems. Thanks to Frank and all the the other techs Burton.

Called them out to look at our AC unit and determine why it wasn't working. Technician immediately said the whole thing was fried and I needed a new one. He was very quick to set up a meeting with a salesperson. I called another company for a second opinion and they determined that a single wire had gone bad. They replaced it and the unit ran great all summer. People, please stop calling this sketchy company

We called Burton for the first time today (after we compared pricing for an inspection call in which Burton was better) because our AC outdoor unit was making an unusual noise. We watched and learned a lot from Justin about our AC and furnace. He answered many questions and showed us areas of concern in our AC and furnace. He went above and beyond what we were expecting. My husband and I like Justin a lot and we hope we can have him back in the future. We were impressed with all the inspections and photos he took that will be stored on our new record. I asked him about the VIP Membership and we thought the price was excellent for all that is included. I (as an RN) also appreciated the Burton Covid safety measures that were clearly displayed and receiving a photo of Justin before he arrived. Bill and I are very impressed with the company and Justin. We are glad to get to know you!

Absolutely ridiculous. Bought a heater from them as well as paid for the “VIP” service. Haven’t had the heat/AC for more than 4-5 months and turn on the heater and there’s water running out of it. They then say they can’t get anyone out to look at it for at least 48 hrs. They’re expensive and now apparently their service is awful. Kenneth, the one I spoke to was not helpful in any way and refused to let me talk to someone else. Awful business.

Frank did a great job and gave a lot of good advice on how to keep my HVAC system well maintained!

Shawn was a great technician and represents your company well.

Steve did a really awesome job on the unplugging of my kitchen sink. He was very nice, professional and very honest and up front with pricing b4 completing the repairs! As a matter of fact, he is the reason I signed up for the membership 4 years ago! Going forward, I definitely will be asking strictly for Steve for all my plumbing needs with Burton. Great Job Steve! Mr. Breakfield 😀

Holland Zucca was the personal that came out to our property. He was on time and very professional. We had some plumbing issues and he got it fixed right away. Very pleased with the customer service that we received and that he walked my husband through everything that he was going to do and all of our options that we could pick.

Seth was great! Friendly and took his time, making sure to communicate with us as he analyzed the issue & explained our options.

Chris did an AWESOME job--polite, friendly, efficient and very knowledgeable. We've always had a very positive experience with Burton and highly recommend! Susan Porter