Best Heat Pump Replacement in Nashville TN

I had a drain pipe that needed to be rerouted. Andy responded to my phone call the same day. He came by and assessed my situation and gave me a quick estimate. His workers called me the next day and fixed my problem in 3 hours. Work was done in an accurate and professional manner. I would use them again and highly recommend them!

on-time, very thorough, and knowledgeable, stayed until the drain was unclogged. offered a 6 month warranty to come back out and clear it for free!

I had two other companies come out to my house to look at my broken AC this past summer (during an extreme hot spell). Both companies charged for a service call. On top of that, they each wanted to charge me an additional $275 to $280 to do tests (diagnostics) for coil leaks — and my AC still wouldn’t have been fixed. I was shocked that my two year old unit could already have coil leaks. One of those companies tried to charge me $270 for adding coolant, which he said might leak out and would have to be added again (with an additional charge).

My son in-law recommended Copeland & Son. The office staff were so friendly and understanding. They sent someone out quickly. The technician was very kind and informative. He knew what was wrong immediately. He said the person who installed my unit (only two years ago) didn’t follow codes when he installed my unit. He said, “There’s nothing wrong with your coils or your unit, it’s your supply line.” All of this should have been done by the installer (who was also one of the two people who came out before Copeland & Son).

I had a king size headboard, footboard, frame and slats in front of my crawlspace door and a ton of things stored in my crawlspace. I’m sure they must have had to move everything to do the repair. Copeland & Son must have had to move everything in front of the door to get in my crawlspace as well, in order to do their work. They never complained or said anything about it. I couldn’t even tell they moved anything, until I recently went in my crawlspace and saw that they actually left my crawlspace more organized and straightened out than it was. I couldn’t tell anyone had been in my house and my AC was fixed.

Thank you Copeland & Son, for being so honest and kind. I won’t call anyone else.

Kristina

Couldn't be happier with my experience!

Experiences such as this makes one wonder how companies stay in business. For starters Jason from Michael's Plumbing did not knock or ring the doorbell. His existence was known merely because he was heard in the driveway getting out of his vehicle. When prompted to come in, he showed no customer service skills whatsoever. No hello or what problems are you having? Nothing. When the problem was explained, he acted as if he did not want to investigate. Jason did not spring into action until he heard key words of it drains slowly when it rains ... at which point he wanted to see the basement. Once downstairs, still without any investigation he immediately went on a rant speaking on the age of the pipes in the garage and so on, none of which had to do with our problem. He stated we need to replace all of our old pipes and said he would email an estimate, which we still haven't received (5 hours later) and never even made a guess as to the original problem he was called to investigate.
UPDATE:
We ended up solving the issue ourselves without any drywall damage or replacement with a borrowed pressure washer and a $130 water snake. That is at least $1,000 less than was quoted; possibly more, I had no reason to remember the ridiculous amount of the quote.

Moved into a new house that had a few plumbing issues. Brannon & Kevin came through , were on time, were super kind and did a great job. I’d highly recommend these two for any job.

They were responsive, early, and super helpful and informative. 10/10 recommend

Done a great job explained everything to me very polite, very satisfied with the work will recommend to friends and family

My hot water heater went out recently and Donelson Air was able to get everything fixed. Communication was great the whole time even when I was out of town. They worked late past any expected business hours to get the job done. I understand a broken water heater just happens but it was good to have Donelson Air help me out and the water heater back up and running. Shout out to TJ Upchurch for the awesome work and great communication. I appreciate it so much!

Joshua Walton and Johnny Walker were great installers of my new heat and AC unit. Very professional and knew what they were doing. It was a scorcher on the installation day, but they toughed it out and did a great instalation job. Thank you very much guys.

I had a drain that would not drain and tried to fix it myself. I couldn't make it work so I called around and No Problem Plumbing was able to make it out that day. Their representative Jason was quick to start looking and when he found the problem he showed me under the house exactly what he was going to do. The project needed some parts so he came back the next day and completed the work. They were upfront with pricing and quick to get the work done! Thank you, will definitely use No Problem Plumbing in the future and recommend to family and friends in Nashville who need a plumber.

Merritt did a great job as usual.

Josh Weaks did a great job getting us up and running. He explained all the options and gave great recommendations on next steps. Buy him more than lunch, give that kid a raise!

Amazing company to work for!!! Treats you like family and I love the open door policy in the office. Amazing coworkers and amazing boss’ to work with and under.