Phillip Hunt

7 years ago

John is friendly, courteous and skilled. His work was efficient and performed quickly. Work was completed 100% and he cleaned up afterwards and he even cleaned up a previous crew's (counter top installers) mess. John arrived on time to begin work (no reminder was needed). I recommend John to anyone in this area for plumbing work.

Doris Baker

7 years ago

Keith Wagner and Michael Charlebois were the team from ARS that came to our house today. They installed our new heat and air unit. They did a wonderful job and were very knowledgeable.

Gunny Hendley

4 years ago

Craig W came to my home in Hendersonville for a HVAC check up. In the rain, and servicing two units he did an excellent job, on time, professional and knowledgeable. Will ask for him personally on our next service call. Craig proved to be a valuable asset at ARS and the HVAC service community. Gunny

Jessica Hall

a year ago

On Thursday November 4th my unit stoped working, which I bought a brand new one in April of 2021! A service tech came out and got it temporarily working and it quit again during the night. The next day a man came out and was there from 9-4pm and couldn’t figure it out so he then cut my unit completely off!!! I have no heat with a two year old in the home. I’ve called twice or more each day and have been polite Everytime and got the run around! They tell me a tech in in route and will provide me with a eta and nothing. I signed a guarantee in April when I bought the unit that gave them 3 options to fulfill if they can’t fix my unit and yet they won’t own up to that either! Yet again I’m in the cold again tonight!

Charity Ross

2 weeks ago

Between the fast service and personal care that both Dodi on the phone and Deshawn at my home my Air was swiftly brought back into service! The both of them were very pleasant and great to work with! I will continue to use ARS for all my HVAC other needs related to my home in the future! They were Great! It’s very nice to find a company that still believes in Excellent customer service!

Chris McQuistion

5 years ago

Horrible.... The guy who came out to do the quote was weird and creepy. I was promised an installation on Monday, but then the weird and creepy guy came out on Monday to measure things and was NOT going to install it on Monday as I had been promised on Friday. I called 8 plumbing companies for this project and chose ARS because they promised they could get to me quickly. It turns out their promises are worth nothing. Tried to call and just got put off. No resolution from the company.EDIT: ARS Nashville reps DID end up calling me back, scheduling the job for a Wednesday (which was originally supposed to be done on Monday.) The first plumber to come out and do the job didn't complete part of the job to my satisfaction, so David and Tom at the Nashville office insisted that they send out another plumber to re-do the job and make sure I was satisfied. That second plumber (Dakota) arrived on Saturday and did an excellent job.I'm updating my review to 4 stars. Although I went through a lot of hassle with this job, it wasn't done on the original timeline, and it had to be done twice, to be done right, I am very grateful that ARS bent over backwards to make sure I was satisfied with the work done.

David Pendley

3 months ago

ARS has done a great job for us. Today they tuned up my HVAC unit, but I've also had them install an HVAC unit for me in the past. Always had great experiences with them.

Mick

a month ago

Mr. Corbin is knowledgeable and professional. Communicated his work politely. I would hire him. Thank you.

Butterfly Stars

6 years ago

When we called ARS, we spoke with Colleen and Christian, they were very polite and helpful. Our Tech that came to our home was very knowledgeable and explained to us what the problems were. He was great. If we use ARS again in the future we would like Brandon to be our tech. You may call us if you need any information about this post. I give this company ARS, (A+)and will recomend your company. Word of mouth for business is the best and or could be the worst. To all st ARS our family appreciates your services. The Jones's

Judy Cool

4 years ago

Craig W. is very competent, knowledgable, professional, and high class. ARS he is the only employee we will have come out from now on. What a pleasant experience. AC is running just like new!! Thank you Craig W.!Thanks,Judy Cool

Michael Trocki

2 years ago

They sent someone to my home to do an inexpensive tune up on my HVAC. He was a little late, but seemed very knowledgeable and extremely professional. Unfortunately, he couldn't give me a quote for HVAC replacement and sent a salesperson instead.The salesperson that was sent to my home was very late, very pushy, and took over 3 hours to give me a quote which should have taken 15 minutes to give. The quote was VERY high, but we agreed to it anyways because we needed the work done.We decided later to cancel the installation and had to deal with 2 customer support reps on the phone who then informed me that only the pushy salesperson was allowed to cancel and that the salesperson would contact us within the hour. After waiting about 4 hours, I called him, and he insisted that he needed to call me back a couple hours later to explore my options no matter how many times I told him that I would rather not deal with yet another phone call. Finally, he did call me and after 15 minutes of my being very firm I essentially had to hang up on him. We overnighted a written cancelation because my wife found fine print on the install order that said they would charge us if we didn't do it that way (nobody said anything about this cancellation policy over the phone).

Thaddeus Bryant

2 years ago

Customer service is terrible. There is an extreme lack of communication within their offices/dispatch, and I have not heard back from management with a complaint about the work that was done. The overall work was not bad, but they damaged some wiring with their backhoe and I had to bring in someone else to repair it. If they actually respond to my complaint and improve their overall communication, they could have a much higher (4*) review.

Brian Glasser

4 years ago

I want to let you know that my technician Mike Ragan did an excellent job today. I had a clogged main sewer drain, Mike put the camera in and found that the line had mud in the drain. He showed me the image of the clog and we came up with a game plan to fix the problem. Very professional and knowledgable.

Jade Marie

4 years ago

Dmitry was my AC professional and he was amazing. No pressure to purchase additional services. Quick and kind. I will request him again as I chose a service contract to keep my system on track. He quickly diagnosed the problem and was done in about 15 minutes. He listened very well and was well within the time scheduled.

Christopher Stewart Sr.

a month ago

I was totally blown away with the professionalism and promptness of Christian Green. He restored my faith in ARS. He took care of my AC unit and was clean and courteous. Thank you Christian!!!!

Gerald Martelli

4 years ago

Craig was extremely knowledgeable and courteous. He ensured we had heat until permanent repairs could be made. A fine technician...! I highly recommend him.

Josh Taylor

a year ago

Called them a few years ago for a hvac repair. My unit would not stay on more than a couple minutes. Repair guy came out and examined unit. Said it would be best to replace due to the repairs needed. After he left I called a friend that just finished hvac trade school. He had me remove a small rubber hose from the fan motor and blow through it. (Likely had a clog from spider web or something in it). I did, then turned the unit back on. It worked!!! Not an issue afterwards. This company wanted me to buy an entirely new unit when all that was needed was a clogged up vacuum hose cleaned out. Ridiculous!! Don't recommend them at all. If you look at some of the other bad reviews, you see a pattern. Small repair needed, but they push you for a new $10,000+ unit instead.

William Ravenel

8 years ago

ARS has essentially rebuilt our home - plumbing, air conditioning and heating system. Every stage of the work has been performed exceptionally and professionally by men who clearly know and take pride in their work. Outstanding work from beginning to end; one crew was here for 8 hours completing the work under terrible weather conditions, but never demonstrated any lapses in courtesy or professionalism. We'd like to single out John Thornton, Dustin, and Andrew for their thoroughness. HIGHLY RECOMMENDED!

Larry Williams

2 months ago

I really appreciate William’s (Billy) honesty and professionalism every time he comes out.

Emily Pilkington

2 years ago

We tried to obtain a quote through this company via Home Depot. They scheduled us for 4:30 on Tuesday, when they didn't show we called and were told the appointment time was for 6pm and we weren't available then, so we rescheduled for Thursday at 4:30. They did not show, or call.Would not recommend unless you want to waste your time.

James Chambers

7 years ago

Wow, This team was awesome. AJ Smith (The Tech), The Supervisor.. They went out of their way to help us out. Every other company was wanting to charge us over 600 dollars, they were willing to come take a look at it and help us out - out of the box. We had bought our own unit, and most companies wont touch it.. They were willing to help us out. Loved. it.

Steve Wilcenski

4 years ago

Top flight professional. Rainy, cold day and late too. Craig came in and did the job quickly, expertly. Knows his ARS services and is a customer-service oriented tech. Great job!

JoshandSam Sharpton

4 years ago

Comfort adviser Laura Blevins was fantastic throughout the whole process. After evacuating my home due to a faulty gas unit for carbon monoxide. Laura was able to assist me after Christmas and to get the new unit installed the same day!! When it comes to my families health Laura showed me empathy and how much she cared. For those reading this review please!! Please!! If you have a gas unit or furnace get your home inspected and checked. Thank you Ars of Nashville.

Andrey Tutubalin

6 months ago

Why in a world call at 7 am on Saturday to confirm the appointment? Quite annoying, especially if that calls repeats at 7:20. I know they are saying that appointment window is 8-12 and they call you 30 min prior. Make sense. But why there is a call at 7am on a Saturday to confirm appointment at 9am?!?

Bryan Byrnside

a year ago

Highly recommend ARS! They arrived on time and completed all work in a timely manner. When they ductwork repair was complete that gave me a detailed description of the work that was performed and answered all of my questions. Thank you ARS.

Ernie Jones

3 months ago

Drew responded to unclog the drain line. He was courteous, knowledgeable and punctual. I will definitely use ARS again.

Pam Munday

4 months ago

We have been pleased with our service from ARS. They do our spring and fall maintenance on our HVAC. We feel like we are being taken care of, rather than being just another customer.

Gerard Dow, Realtor

2 months ago

Keaton is their best technician. Super Friendly and efficient. Thanks!

Kevin Thompson

2 years ago

We were having new counter tops put in and needed a plumber to come out and disconnect our disposal and faucets. Katy was very polite and courteous. She advised me of the process step by step. I appreciated her taking the time to insure that I was aware of the process. When the job was completed I was satisfied. Great Job Katy!

Jay Lewis

4 years ago

I will never call again. I called what I thought was the local Nashville office on Sunday afternoon (but little did I know) I was talking to someone in Texas, not Tennessee who said there was an appointment available Monday 8-12. Becoming worried, I called 9:00 am Monday morning to confirm that the 8-12 appointment was still intact and I was promised it was by the same lady I spoke with on Sunday. Then SURPRISE! At 10:30 I got a call from the local office saying they had nobody available today and were sorry for the inconvenience. I took a half day off work for nothing. Apparently, the local lady I spoke with (who was very polite) has the main job of telling people 'sorry'. It's a shame that you have to dedicate an employee to explain overbookings by your corporate office, but it won't happen to me again.

Julie Farias

6 months ago

Found the issue and fixed it. Very intelligent! Thank you ARS

And the guys who did our yearly check up were great! So very knowledgeable and respectful! (1/12/23)
-edited-

Richie Gonzalez

2 days ago

I had the pleasure of Magar servicing me minisplit and main home unit, he was very timely and knowledgeable.

T.J. Klausing

a month ago

Used this company twice. Both times I appreciated their work and the knowledge the techs had. This most recent time was awesome. He helped me understand problems and risks and left everything up to me without pushing. Thanks for the help! I’ll use y’all again when I need something!

Janine Smith

3 months ago

Polite and friendly, they explained everything they had seen and done.

Rissa

4 years ago

It seems they price their repairs extremely high so that replacing your entire unit for just a dew thousand dollars more sounds like a good deal. Well when your baby has to have heart surgery a few thousand dollars makes a world of difference. We really felt like our hands were tied because at 8 months pregnant in a 90 degree house with a 2 year old we didn't really have the luxury of shopping around for another quote. All we can do now is pray the technician did a solid repair and we can pay off our bill before the high interest kicks in.

Julio Rivera

a year ago

They installed this new 2 1/2 ton heat pump in August 2021. I’ve had six service calls. The last one was on May 2 2022 for not cooling to set temp of 72 degrees. During the day, my temperature will only go down to 75° and stay there all day with the system running all day. They replace my TXV valve on the 2nd of May 2022. With The temperature outside at 85° My home will only go to 75° in cooling mode. Reaches 72° around 11:00 PM and stay that way until outside temperature goes up over 80°. This unit is only 10 months old and I am not satisfied with ARS.

Sarah

4 years ago

Absolutely HORRIBLE. They don't ever show up, the one time they did it was almost 10pm they were scheduled 1-5... we were sleeping. We had reschedule that day at 8:30pm for another day 8-12 and again no one showed up. They don't call to say they're going to be late. I definitely wouldn't recommend them.

Penny Manly

a week ago

Technician knew what was causing the problem and explained how to prevent it from reoccurring in the future. Would definitely recommend ARS to friends and family.

Alley Maze

7 months ago

The technicians that serviced my call were more than professional. I will gladly, without hesitation refer ARS to anyone I know in need if water heater installation.I am totally satisfied with the work they did for me.

B.J. Fife

a month ago

Jacob the technician was great. Very knowledgeable and courteous. The preventative maintenance service with ARS has been positive.

Cindy Dowlen

3 months ago

Excellent service on HVAC system . Alfred was very professional

Diane S

7 years ago

Joshua Walton and Johnny Walker did an outstanding job installing our new heat pump. Called ahead. Greeted with a smile and very professional. Cleaned up and explained everything they did so I could understand.. Thank you guys very much.. Job well done.. Excellent.

Juan C

a week ago

I am happy with the service as well as the technician.

Spencer Whitaker

4 years ago

I just had my HVAC serviced by Mr. Ward. He was on time based on my appointment time. He proceeded to test the temperatures in my vents and explained everything that he was doing as he went along. He also explained things I could do to get the BEST service from my unit. After checking to make sure everything was fine on the inside, he went out side to service the unit. When he was finished he came back and explained to me some options I have for getting the cooling the upper level of my home. I would recommend him to anyone that needs excellent service!

Stephen Klassen

4 months ago

I appreciate Andrew and the professional services he provided. Our issue was complex but he worked hard at the diagnosis. I will definitely recommend and call them again.

craigmoe Nashville TN.

4 months ago

Great service from the free estimate to the next day installation..... installation was under 3 hrs....waited years to get a new unit!... good bye window A.C.!

Mike Stockard

4 months ago

Great job; friendly professional technician.
The 4 star rating was because they were 1 hour late.

Google User

6 years ago

Dishonest and a waste of time. Sent by Home Depot for an estimate of work. Lied to me saying certain models were unavailable to buy and forced an upsell on me. Tried to charge me for work that didn't need to be done and parts I already had and gave me an ridiculously overpriced estimate. Don't give these people your business look elsewhere

Angella Hunter

a year ago

The Rep had experience on all my questions. He was very respectful and I wish I request him every time

Lora Lee Frost

3 months ago

The gentlemen sent to my home were polite, respectful, and knowledgeable. The whole process starting with the salesman in my home just yesterday afternoon through completion of install today has been such a pleasure. Thank you all so much!!

Bruce Hensley

4 years ago

The technician, Craig Ward, was very polite and friendly. He made sure he put on shoe covers just before entering the house which I believe is a sign of professional service. He polite discussed and explained issues he found with my heating and cooling system. He gave me options and discussed prices before getting permission and before doing any of the work! He was very personable and courteous the entire time he was there. He even knocked every time he re-entered the house after getting equipment, parts, or simply finishing servicing the outside part of the unit! If Mr. Ward is any indicator of the overall company in Nashville then I would say this is a professional, trustworthy business! Thank you, Mr. Ward!

Ronald Scott

6 months ago

Technician thoroughly inspected HVAC unit and explained what he discovered. He made a few suggestions about what could be done to modify the unit to extend it's life.

Barbara Davis

8 years ago

Cooper Stevenson and Rodney Gonzales installed my new Rheem AC gas/electric unit today-June 17th. They were very efficient and professional. They worked tirelessly in the 90+ degree weather for about 3+ hours replacing my 15 year old unit. My experience with ARS has been excellent from start to finish starting with Bob Witzel, Rhonda call on Saturday , Jaleesa on Monday a.m. setting up service call and writing service contract on 2 units. John (didn't get last name) came early Mon a.m. and determined old unit was dead; Eric-sales consultant came midmorning Monday and wrote up contract for new Rheem unit. Cooper Stevenson and Rodney Gonzales installed the new unit Wednesday morning. Very polite, efficient, explained the paperwork well. I would recommend ARS to anyone needing ac service.

sarah newman

4 weeks ago

I got my unit in March and it works as long as it is not hot outside. I keep having to call them to come fix it and they have a reason every time as to what is wrong and never fix my issue. I am waiting on a senior service tech to come to my house and a supervisor/manager to call me back. All I want is for them to provide the unit they promised me.

Kathryn Midgett

a week ago

The technicians are always really nice. But no one knows what they are talking about or don't care. I have a guarantee saying ars will come with in 24 hours. Nope didn't happen. Also I was told people in the city come first before service us. The customer service is great. But either they are through or don't care. Ars installed our new units new ductwork two of them in 2021 and they have been out here at least 15 times. My old house that had a 10 yr old unit only had a issues one time. Shame on you ARS-rescue rooter. I only even went with them was because of home Depot. Biggest mistake of my life. But there is some more but that is enough info for this post. They don't Honor Thier guarantee.

Stephanie S

7 months ago

Amazing! We had the pleasure of having Mr. William..he was thorough, quick and precise. Would definitely recommend.

Wanda Morris

2 months ago

I needed two HVAC units to be replaced. I called ARS and they were installed the next day. Great customer service!

Christopher Lawson

2 years ago

My tech was on time, honest, and helpful. She maintained a safe environment and did her work quickly and right the first time. I would recommend ARS to anyone I know.

arvis starnes

4 years ago

Mr. Craig Ward has been to my home to check my air conditioner several times, his mannerism is so outstanding always explains what he will be doing and what was done and what needed to be done in order to keep the air flow in my home better. He is a true professional to his job very respectful and knowledgeable.

Kerry Knopp

6 years ago

I cannot say enough good about these guys. Everyone from the company that I interacted with was the epitome of Southern Hospitality. They were fair and accommodating every step of the way and made sure everything was great even the next day.

Lakisha Fletcher

a year ago

Terry was absolutely amazing! He was very friendly, professional and knowledgeable. He provided fast service and high quality work! I’ve already scheduled my next plumbing job with Terry!! Thank you so much!!! See you soon!

H.T. Manogue

2 months ago

Great service experience. Knowledgeable and professional technicians. Well done!

David Mathias

8 months ago

Tech showed up not prepared to do the requested work. Called the office twice to see what they have planned. Nobody has returned my call.

Dallas Upchurch

a year ago

Absolutely terrible service i called them out 2 days this week and each time got a different story the first worker showed up and said that he didnt have the tools to fix the problem and said he needed to send someone out with a camera to look into my drain and never called the office to report it so I waited 2 days before I had to call and find out he never sent a worker out and he also didnt seem interested in being here and his visit was less than 5 minutesAfter I got off the phone and the next worker arrived he didnt look either and said my septic tank my septic tank needed to be pumped before he tried anything because the ground was soaked with water because its been raining hard all week claimed he had been doing this for 30 years and said if it wasnt that then he'd have to rip my toilets up to even fix the problem he even stated that he also didnt have the tools necessary to do this job as well and would need to come back i took his advice and got my septic tank pumped cost me 500 dollars to do the job and that wasnt even the solutionSo I decided to call JL Plumbing and the man arrived the very next afternoon told the plumber the whole situation and he did what the other plumbers did not which was find a clog in my drain connecting my septic tank he also deceided to look under my home which neither of the other did in my honest opinion this company's workers have showed that they do not want to do their job and give poor advice to people and cost people more money than whats necessary do not use their services

Chad Barnett

8 months ago

Rod did a great job repairing the water shut off valve. Very friendly and helpful throughout the process. He was able to fix it quickly.

wiggsm

2 years ago

Well, not sure what to say. Signed up at Home Depot for a $9 tune up. Not sure what that means but basically I think they just came out and did an inspection and informed me what problems they found. I had 2 appointments scheduled for 9:00, one for the 'tune-up' and the other for a quote on a ductless system. One showed up at 9:45 and the other 10:00 (which I was told that I was the first appointment). The next day I had another appointment for a quote on a new unit at 5:00. Got a call at 5:00 to say they're on their way and got there at 6:30. Everyone was very nice to talk to and deal with. Was not pushy to try and sell me a new unit.

Cathie Davis

4 years ago

Laura B. came out and gave us several options and walked us through everything twice to make sure we knew what our choices were, she answered all our questions, was very patient and helpful to us. Laura took the time to explain everything and show us what was going on with our unit that is giving us so much trouble. She made the whole process enjoyable and scheduled us for installation of the new unit in 2 days because of the unsafe conditions that the unit here is causing. I truly appreciate all the trouble she went through for us. Thanks Laura for making this an easy and enjoyable experience. I would recommend Laura and ARS to anyone who needs a new HVAC system or needs maintenance and repairs on existing unit.

Janice Williams

6 years ago

I bought a brand new unit last July from ARS through my Home Depot account. Well needless to say, barely even a year later, I have had a maintenance man need to service the unit at least 5 times! It's leaking water majorly. And they charged me for a service visit even before my last free maintenance check-up, which came with the purchase. I'm so annoyed with ARS. The unit costs me $5500 and it's a piece of junk.

Gerry Leiske

10 years ago

ARS sent their technicians out to install a new Air Conditioner. The reps names are Chris McCreless and Jordan Neely. These two paid attention to detail from respect for my property to cleaning up after the job was done. Good Job Guys!!

Eugene Burkett

3 months ago

Technicians were great . Knowledgeable and did a great job. The contact people are out of sync. They need to get together on their calls. I’m

Barb Drake

a month ago

The tech was very nice and got the job done

Cathi Welch

6 years ago

Jeffrey Loots did a wonderful job installing some fixtures today for us and we are very thankful for the excellent job he did. Very Professional and left everything in top order. We appreciate the work he did.

Jim Edwards

4 months ago

Technician was on time and very professional. Completed his work efficiently. I would definitely use ARS again.

Uylondia Gordon

6 years ago

I was upset with ARS company at first, but now I can say that Justin M is a great employee for your company. If he mess up or did not fix something right, he will make it right. He is an employee that believes in the company mission.

Chris Peterson

3 years ago

Yesterday they came by to look at a water heater since the water was cold. In 15-20 minutes the technician (I wont put his name here because he works for this company) told me a need a new water heater as mine was just out of warranty. I questioned what he said was wrong and he said they can’t do that fix as them other things go wrong and they are liable. $2800 for a new gas heater or $4500 for tankless. I said I’ll call around and sent him off. Turns out, with a “second opinion” it was a bad thermocouple. A standard replacement part. This guy lied to my face and had a BS explanation on a 6 year old heater. Never trust these guys and I will make sure all of Westhaven knows these guys are just trying to come in our neighborhood and rip us off. The employee for the other plumbing company said he used to work here and left saying “I didn’t feel good about working for them, you see why...” if this could be a zero rating it would be.

Michael Mcwhorter

6 months ago

Brian did my ac tune up a was very professional and answered all of my questions. Brian made me feel comfortable about using ARS rescue rooter for my future needs.

Lyndy Rutledge

2 years ago

A couple different plumbers came out to reconnect my sink after a installation of a new countertop, Katie made everything right. I loved having a female plumber that knew what she was doing. She apologized for the work done previously that was done incorrectly by someone else. I will definitely ask for her again in the future!

By TLM

3 months ago

The service provider was professional and very informative.

Tony Riddle

7 years ago

This company is now my go to for Heat/Air/Plumbing needs. I had thePrivilege to meet Mr.Lamar Oden theTechnician for my job. This individualwas a true professional and greatRepresentative of ARS Rescue Rooter.Thank you so much.

chaz2582

7 years ago

Joshua Walton and Johnny Walker were great installers of my new heat and AC unit. Very professional and knew what they were doing. It was a scorcher on the installation day, but they toughed it out and did a great instalation job. Thank you very much guys.

Jermaine Samms

4 months ago

The technician, Billy H., was extremely professional. He serviced the system and provided great details so we can plan appropriately.

Dan J. OBrien

5 years ago

Dustin H. was prompt and very professional/personable during his visit.He had the old water heater taken out and the new one installed (with a few upgrades we did not realize we needed), in place, up and running in good time. How can you not like a guy who gets you a hot bath in record time :) - I highly recommend ARS and kudos to Dustin for a fine job !

Ryan O'Connell

7 years ago

Satisfied Customer - Definitely Recommend ARSI had great experience with ARS. From the sales process through the installation, everything was very smooth and transparent. The sales rep, Grady, was easy to work with and was committed to ensuring I was satisfied with the purchase. The company itself is well organized and communicated with me effectively to schedule the installation and follow up. The installers, Cooper and Brandon, did an excellent job and did not leave until they had reviewed all the work they completed with me.

Lori Miller

3 years ago

I bought a new unit in 2017, and signed up for their monthly maintenance service. All is good if there is no problem...but I have been complaining for 4 months about the unit being too loud. The tech said that the compressor was coming on loud but leveling out.....?!?! Why wouldn’t that be covered by manufacturers warranty...That doesn’t help me at 2am when the unit comes on. I sent a video of the problem to the service manager....nothing. I call and asked to speak to the branch manager....nothing. They get right back to you when your buying a new unit but the follow thru leaves a lot to be desired.

Cynthia Williams

a month ago

Excellent service, professional, courteous, reasonable, reliable!

Michael Davis

4 months ago

Would under no circumstance recommend this company technicians seem good don't get me wrong the customer service before during and after the service is absolutely horrible technicians blame it on dispatch/office staff then office staff/dispatch blames it on technicians by far out of all the bad decisions I've made in my life ars is definitely in my top 5.

Cindy Wells

8 months ago

My scheduled time for my winter system maintenance check up was from 8:00 am to 12:00 pm. That in itself is not very customer friendly. However, the technician didn’t show up until 3:50 pm. I had to waste a whole day waiting for them. The technician herself seemed to do her job efficiently and was friendly. If it wasn’t for her, I’d be giving them 1 star.

Dinah Lanier

a year ago

William checked both of my HVAC systems, found both to be functioning appropriately. Checked my water meter and found I had a leak.

Trey Ladd

4 years ago

Friendly and helpful, very informative not pushy. I had 2 crying babies and he was too cool and understanding about it. He helped me get things done around me taking care of my kids.

Josh S

2 months ago

Service technician was knowledgeable and helpful about the state of my HVAC system. Technician Logan was great and provided sound advice on only what was necessary to be repaired/replaced.

Jerry Rankin

8 months ago

Downstairs commode was stopped up. Our Tech, Roderick, did a great job and got the line cleared; however, our old equipment needs to be repaired and/or replaced this next week.

Laura Varnier

a month ago

Logan did an excellent job quickly and efficiently fixing our unit. We really appreciate him.

Leslie Tomlin

3 years ago

EASY!! AFFORDABLE!! LOVE!!! Laura B. walked me (and my Husband and my Mother!!) through every step of the selection process. I literally know so. much. more. about AC and Heating than ever!! I feel like an expert now which greatly helped me to make a selection for a system that will be exactly right for our home. While we had some $$, who has a ton of extra money waiting to be spent lying around? We paid for 1/2 and financed the rest at an incredibly affordable monthly payment and payment plan. I'm confident about this purchase - which says a lot since I freak out at spending any amount greater than $100!! I know that this system will work, and bonus, if anything happens there is a phenomenal warranty plan. Additionally, Laura was patient, respectful, encouraging without overselling and allowed us to process all of the information so that we could make a decision we would not regret. The system was already installed - SUPERFAST!!! by several gentlemen installers who were equally respectful and considerate about the installation. This was a really positive experience!! I will be using them for the service each year, which was a big selling point in selecting this company and for any other future home needs!!! Thank you Laura B.!! Without your great first impression and considerate efforts we would still be looking.

Cullum Stirling

5 years ago

Great service and follow-up. Install was done in a timely manner and neatly. A bit pricey but sometimes it's worth paying more vs having to deal with cheaper contractors. Kenton (Kenny) and Jordan (Levi), were very friendly and helpful. Thanks guys.

Angela Richardson

2 months ago

Cutler did a great job. He informed me of what he had to do.

Kim Senneke

3 months ago

This was an awesome experience. Drew was fantastic and went above and beyond. He was friendly, knowledgeable, and has great customer service.

Martinez Bear

2 years ago

Katie was gas and efficient job completed in less than 40 minutes. This Company overall is tops. Trustworthy and kind Plumbers!

Patricia Buck

4 years ago

We were out of heat at our showroom for three days. After several false starts with other repair people, Kyle Writesman called on us and stayed diligent and on the job until the heat was repaired. Great job and much appreciated.

Melanie Maerki

a year ago

What a pleasant experience. Was just getting AC maintenance, but the tech was prompt, pleasant, and wasn't trying to push extra services on me. Of course they mentioned them, but did not make me uncomfortable. Will call them again next year!

Lorraine C. Bailey

4 weeks ago

Brennen was very polite and explained his work well. I just wish all the additional things, that eventually need to be done, would be included in the monthly maintenance fee.

Jake Sloan

3 years ago

Had a guy come out and take a look at my water heater that was giving me problems. The guy didn't even notice that I had 2 separate water heaters for my home and after taking a look for about 2 minutes he decided to just quote me $4800 for a electric water heater system. It ended up being a $300 fix after talking with a local plumber. Don't deal with salesmen people.

Lew Berg

8 years ago

I received some glowing reviews from several neighbors, and I had an ailing heater and AC system, so I decided to give them a try. I had three guys come to my home, promptly at 9 am, JB Evans, Jeffery Steele, and Jordan Neely, and all three started right on the task. They were efficient, and within a short period of time, I had an operating upstairs and downstairs system. They explained everything along the way, and best of all, left the house spotless, as if no one ever came into the home.I highly recommend their service. No surprise and good prices, I join the rest of my neighbors as advocates.

Dr. Ming Wang

4 years ago

Levi Cooper and his co-worker Kenny came to our house on Friday 7/27/18 and fixed the AC problem successfully, we are very happy and satisfied with Levi and Kenny's excellent service and their efficiency! Levi is a very smart technician and he straight out the AC system entire picture then marked different furnaces / package units with unique numbers, this way can help other technicians locate each furnaces / package units immediately. Highly recommended Levi and Kenny, they are also have done a great team work task! Again, thank you Levi!

Matthew

8 months ago

Danny was the service team member I had. He and his helper were amazing. They called and told me when they were going to be there and they were there. Put in the extra effort to make sure everything was working okay and that I was happy with the service. I can't say enough about these guys they were great.

Anvil Nelson

4 years ago

Terry from ARS recently visited my home for an air conditioner repair. He was prompt, professional and he clearly outlined a plan of action.. Terry is an amazing and he is a great example of exceptional customer service. Anvil N

Glenn McDonald

8 years ago

Caleb, and Jordan, came on time, replaced my HVAC Split system, tested it in just a few hours. Extremely profession, friendly, and helpful in every way. I highly recommend ARS-Nashville, as your go to place for HVAC needs.

Bry V (kentotz)

9 years ago

I will never recommend ARS. I bought 2 units for my both houses and they installed properly, also pay to re place all the soft and old duct to new and hard duct in my garage. I set up an appointment for duct for first time and they are no show. I called again to set up an appointment for 2nd, 3rd, 4th time and still no show. for the 5th time I complained and told them they are wasting my time and wanted to get my money back. finally manager call and talk to me after I told them I want my money back. they finally cut the old duct and and cover it and left it for four days leaving no A/C in 3 rooms and I called for the 6th time.. they finally fix the duct but left 1 soft duct. I took a picture and send it to manager and still no response after 3 weeks..

rickie endicott

3 weeks ago

Very smooth transaction unit is installed and working great so far don’t expect any problems company’s install crew was very helpful and cleaned everything up before leaving salesman was very knowledgeable about company and product would recommend have recommended and will continue to recommend

Tammy Goodwin

4 years ago

Craig W. has serviced our heating and cooling system twice over the past few years. Each time he is very professional, he always explains things clearly and I trust him to do a great job which he does. I prefer that he be the person to diagnose and fix any problems I have. He is always so pleasant in his interactions with us. Thanks so much.

Tracie Lynne Zegel

4 years ago

Terry was very friendly and knowledgeable. He worked quickly and let me know the status of my system in a way that was easy to understand.

Stefanie D

9 months ago

No one called me in advance to let me know when they will show up for my appointment! I’m waiting for them three hours at home!!! They advertised that customer will receive phone call 30-45 minutes prior to the appointment. Finally after 4th call, Brandy, who is the customer service representative, she’s really helpful and reached out to the technician supposed to be here. The technician told her that he came early, but no one at home. Of course, I’m not there. I scheduled 6pm and he came at 5:20pm and without calling me to let me know he’s on the way. I’m so disappointed for the unprofessional service

carmen kavass

2 weeks ago

Very professional and very good manners

Alexis Canales

3 months ago

Jacob was amazing, worked well and patient with my dogs

Paulette Edmonson

5 months ago

The two gentlemen that came and installed my package unit was very professional and proficient with the installation. They came did the job explained everything that they did and what they found needed to be done I was very pleased with the installation would recommend again and again . The salesman Larry that came out for my consultation was very clear and knowledgeable about what he was presenting to me . They came the next day and installed my unit and I’m well pleased!

Judy Dodds

6 years ago

The techs were professional, knowledgeable, courteous and respectful of my home. They did an excellent job and cleaned up perfectly when they left. In a world where customer service seems to be forgotten, these two guys were extremely customer focused and it was refreshing. I would definitely trust this company with any other future needs.

Mike Nichols

11 months ago

Spent $25k in May 2022 - it’s Aug 26,2022 THE JOB ISNT COMPLETED - my electric was supposed to be cut in half - WENT FROM $250-$500 for 2 STRAIGHT MONTHS!!!! Had a tankless water heater installed AND a WHOLE HOME WATER FILTER. I spoke with someone at the company yesterday to see if they would like to FINISH before meeting with my attorney to move ahead with legal action. I’m not sure that they understand that with the new AC/Heating unit that isn’t connected- is NOT SAFE! I can’t say ANYTHING positive about this company! They made it CLEAR yesterday that they got my money and KEITH, Zach , Shawn and the VERY RUDE MAN that I spoke to - that SAFETY AND JOB COMPLETION IS NOT WHAT THEY FOLLOW THROUGH WITH!

Steve Conquistador

2 months ago

Our a/c unit had completely quit on us. Our technician was on on time, very professional, informative and best of all, knew what he was doing! He got our a/c up and going very quickly. The cost was very affordable, too!

Les Clemons

7 months ago

Tech was great. Other than that the experience wasn’t good. Did not keep their word about when someone would be here.

Tandy Warwick

8 years ago

They picked up and installed a water heater which I had bought at Home Depot. The work quality was good, and the installer, Jason, was very nice. However, their cost for installation came close to $1200.00! They were recommended by Home Depot, and I've always had wonderful service from its other recommended companies I've used to install appliances and plumbing. I feel that the price I was charged for the water heater installation was extremely costly, and by phone, I told the installer who replied that city codes had changed since my last water heater installation (about 7 years ago). Only one addition for said codes was installed from the gas line to the top of the water heater. The other pipe from the top of the water heater going to the pop off valve had always been installed and is now standard on each water heater I have owned dating back to 2007, so I know a little about water heaters and when I am being ripped off royally. My parents owned and operated a Lumber Company, Hardware store and Building Supply business for 56 years, and I grew up knowing all about the products, plumbing, etc. I should have known not to use a company who wouldn't estimate the price or give me an exact installation price beforehand, so this is my fault that I was overcharged that one time. I should have learned to not be in a real hurry and to not choose someone who ripped me off, and I did that because my son needed a new one installed, and his work schedule allowed him to be home the next day. I have another home which is 3 hours away and couldn't be here for the install. This situation really bothers me that this company and its people take advantage of others.I would have never used this same company again, but my son called them to install toilet parts which I had previously bought along with the water supply hose. Unbeknownst to me, he called ars who charged me $274.75!!! The invoice indicates a charge for diagnostics on the toilet! This is totally absurd, and if I had known about this transaction beforehand, I would have told my son to wait until I returned home, and I would install everything. I've always installed wax rings by myself. So once again, I was ripped off royally. Who in this world has ever paid $274.75 for this nonsense! I told my son that he could have bought a brand new toilet which we do need and installed it himself instead of giving my money away. If the plumber sent by ars had any conscience in his soul, he would have told my son that and saved me money. But, he was totally dishonest, and I should take ars to court for this! There is absolutely no honesty, integrity or morals with this company and its employees. I feel sorry for all involved because they will pay a huge price when they're dead and gone. How do people like this sleep at night, knowing how they rob and scam people! But, once again, my son should have told me about this before calling those creatures!

Alain G

a year ago

A representative of ARS came to my home for a quote to change my HVAC. This person had a strange behavior. He said bad things about other AC companies and that they hire ex-prisoners and that I should not trust them. He was then trying to go through his complete selling speech, but when I told him that I did not want to hear that because I had other things to do, he became upset, talking very loud. Eventually, after calling his boss, he gave me a quote, but he was so angry that that he almost cut the piece of paper with his pen. A scary experience.

Katlin Neese

8 years ago

They did a wonderful job installing our new air conditioning units. They were respectful and informative. They got the job done faster than expected. I couldn't be happier with the service we received! We felt like a priority.

Tony Hill

9 years ago

I had a new system installed and the guys were very helpful and knowledgeable. Harrison was extremely helpful and stayed with us until we had a problem all cleared up. I think that he is so professional in the way that he carried himself, you could have not asked for a better young man.Jordan was also helpful with the install and done a good job. This young man was on top of the install and was here on Time!!! which was great....I would like to sayThanks...

John Welbern

8 years ago

Cooper S. & Rodney G. Installed my split unit in less than a day! Everything worked perfectly and the install was very professional. Would highly recommend this company to install a new system or service your existing system.
EXCELLENT!

J. Kirby Best

9 years ago

Both JB and jeffery worked hard through the heat then the rain and did a great job with the install and explaining everything to us. It was a very good experience. BTW we love the band as well!

Rhonda Williams-Meneese

4 years ago

Mikal and Reese were fantastic Installers! We had a split level A/C unit installed. Since this was a 6 hour job, they were in the house with me for quite awhile. The job was completed and I was sorry to see them go! They protected the carpet on the stairs, they were efficient and professional, as well as personable. We accessed this treasure of a company through Home Depot, and we will be using them again soon for plumbing needs, actually, I'm going to find other projects around the house for this company to help with! Totally satisfied, real life, new customer!! btw, Frank, in Accounting was also super fantastic! Way to go ARS/Rescue Rooter Nashville:)

Joaquin Vasquez

6 months ago

A couple of months ago I paid to have my AC repaired, but the part they put in was damaged again, they did not give me a guarantee. They went back to give a new diagnostic. They did not leave me any proof of the diagnostic and the payment that I made. The diagnostic was wrong; all because they wanted me to change my old unit for a new one. trying to charge a very high price. They are liars and unethical and not professional.

Jessie Servantes

a month ago

The only reason that I chose 4 stars is due to Tech not arriving until after 5pm and I was scheduled for 8am-12pm. Not his fault. Isaiah was very polite, professional, knowledgeable and thorough. I will continue to do business with ARS.

Sharon Bowling

a month ago

Ronnie did a very thorough job in getting my AC working again. He was very polite and detailed in explaining what the issues were with my AC.

Marc Lee

2 years ago

We found this contractor via HomeDepot Home Improvement. Lukas arrived on time (plus) We recieved an affordable HVAC estimate (plus). Decision time!

Alex Wiggs Jr.

5 months ago

Seasonal inspection. I’d a bad part. Not stocked so have to order. 4 days to get. Then may have to order another part, that’s not stocked. Wil be charged almost 600.00 for each part just for labor as I’m under warranty on the parts. Asinine

J Meadows

5 years ago

We are very pleased with ARS! Grady Robinson gave us VERY reasonable price and a great product to replaced our HVAC unit. Mikel Fields and Amir Cizmic did an AWESOME and clean job installing the new unit. They even sprayed the gas line and the meter which I'm grateful because that was not part of the contract. This new unit is wonderful and what a big difference temperature wise! Thank you Home Depot for having a contractor like ARS!

JEANNA NORTON

2 years ago

I didn’t choose them- contracted by 3rd party to disconnect toilets for floor installation... supposed to come back same day to reinstall- didn’t- had to call to get put back on schedule. Took my payment by writing down the card info and it’s been a week- still no record of billing and my info is just floating around somewhere. Never can get anyone on phone- they always will have someone call you back. Will never use again or recommend.

Allan Anthony

7 years ago

They called like the sales tech said before they came, they protected our floor area where they walked, they were very good at getting the the job completed and working. I would recommend Jeffery and Mikel for any installation of this type. Very professional.

Aneris Castro

3 weeks ago

At this time I’m not remember de guys name but they was awesome and the company give me a good deal in my situation. I’m recommended 100 %

Brian Pour

3 years ago

Stuck a drain snake to open up an outside plumbing line clogged with blue paper towels. Everything worked perfectly for 12 days. Called back to ask for a free resnake and told that was not a problem. Service technician shows up within 2 hours and asks for an additional $150. I asked ARS to leave. I will spend an additional $150 or more with another plumbing company that won't mind resnaking a drainage line after charging $250 for 15-30 minutes of work. .... UPDATE....Use Wehby Plumbing. They Only Charge $150 Per Hour Unlike ARS!

Jane Minton

a year ago

The drain wasn’t clogged like I thought when I called but the nice lady that came told me the problem so that I could call a repair man for my dishwasher. Also she fixed my bathroom sink by raising the stopper so that it could drain better.I had also thought that pipe was clogged. She went out of her way to do what she could to help me with my slow drainage and pinpointed what caused my appliance to flood in my kitchen so that I could get in touch with the right service repairman.

melanie burnett

2 months ago

Easy, quick, and reasonable prices.. They fixed my unit within minutes..

Angel C

6 months ago

Wow! Highly recommend ARS outstanding customer service from start to finish…we feel beyond valued as a consumer that they too time to make it work on the same day.and for a fair price. They were so patient and understanding with my urgency of installation. Thank You We will definitely use this company’s for future work.

Jenny Mitchell

a year ago

Ran into someone while shopping at Home Depot and was given a quote for a new HVAC system, with a 10 year parts warranty and a 1 year labor warranty. Right after the initial 1 year warranty ran out the thermostat went out and was told that it wasn't part of the warranty.After 6 months later, found out that the initial installers didn't properly install the system. Since they didn't install it properly, the condenser pump went bad, due to the insulation getting through the water pipes on the unit. Now they are trying to state that we do not have a warranty with the unit.I would NOT recommend this company to anyone.The first technician didn't even show up during the timeframe that was given. He then called 30 min late stating that he would be at our residence at 8 am. He didn't show then. We had to recall the number and was told that he would be there shortly. No one showed up, had to call back at 11 am, to find out when they would be out, only to find out that the first technician was sent home sick, and that dispatch would be calling in a few min. Called back at noon only to find out that they will be sending someone to our residence at 1pm.

Benton Smothers

a year ago

Installed faulty humidifier. Can’t get to come back and fix.
UPDATE: ARS responded to schedule the repair work and has since fixed the humidifier. They dropped the ball but made it right in the end so changing to 4 stars. Will continue to work with them.

Jason P.

5 years ago

So if you own a business and you want a awesome and very professional sales person, Billy Keathley is the guy. Thanks Billy, you were very knowledgeable in your field of work and when you spoke to me, I understood exactly all of my options and you were very a honest person. To all of the get rich quick scheme companies out there, as long as ARS has employees like Billy, you will never succeed when their are still good and honest individuals that are more worried about our well being than whats in our wallet. I hope that you go far at ARS because sir, you are the reason why companies soar year after year on production. I saved 1000.00 bucks on my unit because a friend gave me a coupon.(He referred me and he also is a proud customer of ARS). And Billy had set me up with a 500.00 dollar gift card from Home Depot and I will be getting a 250.00 check from TVA! I made 1750 dollars by allowing ARS to help me! Ars and Billy Keathley, yall have a customer for life and I will most definitely refer ARS to anyone that needs help! Thank you. Very Proud Customer of ARS!!!

Gloria Patton

4 months ago

Michael was on time, professional, listened as I explained my plumbing issue. He provided me with a complete explanation of my issue. I will definitely use ARS/Rescue Rooter again. Thanks

Naudia Griffy

6 months ago

They were here twice to make sure the problem was taken care of and to guide me in the right direction of what needed to be done. Couldn't ask for any better service from anyone else. I Will recommend their service to anyone

Jacob Tanaka

a year ago

Brand new thermostat was faulty, took a week before I could get anyone to come out to fix it. Multiple calls every day to find out they forgot to put us on the schedule. Won't ever call me back even though they promise to do it this time. Been waiting days to get ahold of a supervisor/manager but I'm not holding my breath.

Cindy Mills

5 years ago

I'd like to report that Garrett Couture serviced my house today. He was extremely courteous, and I feel like he went above and beyond what was needed to help me out. I hope next time I need a service call it will be this fine young man .

David Boudreau

2 years ago

I have been patient with ARS for as long as I have had two of my Units replaced through ARS. One year and a couple months after one of my two units were replaced the compressor went bad. Since the warranty had expired after a year and a couple months they told me that I was going to have to pay for another one. I took the issue to higher level management and they came out to evaluate and discovered that there was a problem with the initial install and ended up replacing the whole system. But not until I had to take the issue as far as I had to go. After one of my service checks, I ended up getting an air cleaner for $2,000.00. The following year I was informed that I would have to replace the filter that cost a $100.00 every year which was not told to me upon the installation. I paid cash for the filter and for four months after that I kept getting billed for the filter and threatened to be turned over to collections. After the first notice I sent them a copy of the receipt where I paid in cash but still continued to get the letter in which I had to follow up on to ensure that it would not go to collections and affect my credit rating. This went on for four months. Then a service tech came out to provide the twice a year check and failed to diagnose a bad thermostat which required me to have them return and install another one. About a year and a half later to this date, my unit wasn't working. A tech came out a diagnosed a bad control unit which was going to cost me about $640.00. They told me they would order me a control panel and let me know when they would come out to replace it. Three weeks later I still had not heard from them. So, I called the assistant manager who would look into the problem. I called the assistant manager the following day to get more specifics on time frames and assurances. She never called me back. So I made two attempts to contact the manager who never returned my phone call. By the end of the week, I got a call from someone saying that my control panel came in. Because of the house not having the air conditioning with the weather getting warmer, we made plans of going away for the memorial day weekend. The weekend before, my fiance and I got married and dealt with the inconvenience of having to prepare for our wedding in a house that was unreasonably warm. The Tech came out on the Tuesday following memorial day. Come to find out, it was not the control panel! It was faulty wiring in the thermostat that we had replaced a year and a half prior! This whole issue could have been fixed five weeks ago! The bill for them to fix a faulty wire in a thermostat that is a year and a half old? $448.00!!! I had a major issue with this. The Tech called the company and came down half of that cost to $224.00.... In light of the total inconvenience of what we have been through for the past five weeks under a misdiagnosed problem, It was still extremely difficult for me to pay that much for nothing more than a FAULTY WIRE! The Tech made another phone call about applying the $99.00 service charge from the initial visit going back to 4/28/2021. So, I ended up paying $125.00. In light of what I would consider substandard customer service throughout the several years I have been with them, today was the defining moment for me. I have been a loyal, faithful and gracious customer. But, this whole ordeal that we just went though was a defining moment!! I attempted to call the assistant manager to let her know that I was writing a review to give her a chance to respond and possibly reconcile for a bad situation but have not heard back. On the home page it said, 100% satisfaction with our Exceptional service guarantee. I really don't know what that means with this company! Well, the assistant manager has not called me back to talk about this ordeal that we have been through for the past five weeks and.... beyond, so I am hitting the send button. Hope your service is better than what I have been through!

Jimmy Tyson

4 months ago

This was a disappointment. My original appointment was scheduled for Monday, March 14th the call was made that someone would be here in 40 min no show and no call. After I called, another appointment was made for next day, no call the employee just showed up. There was very little communication and I really do t know what he did. I am very disappointed in this service.

Wanda Wynn

2 years ago

After a harrowing experience with another plumber trying to get a new toilet installed I cancelled them and chose these company. I am very pleased and happy with the service. The tech arrived on time prepared to observe Covid rules and was very friendly with my install. I give Mr. Bob 5 stars and more. You need a good trustful plumber call these folks. You'll be glad you did!!

Lisa Goodrich Horrocks

2 months ago

Biyearly system tuneup, went very smoothly and was very pleased. ARS also installed a new gas hot water heater three years ago, very well done!

Paul Blackburn

7 months ago

Quickly cleared my drain once they arrived. Would have liked an update when they missed my appointment window. I know other jobs might take longer than expected, but a notification would have been nice. Reasonable price for my service!

Brian Spain

7 months ago

Didn’t show up after waiting for 8 hours one day. Countless calls and no call back. Got rescheduled to the next day “first thing in the morning” waited till 12:30 with no call. Then finally got a call and they wanted to reschedule again. I declined. Poor service and communication.

C Max

2 years ago

These folks really know how to treat customers. They had to come disconnect my plumbing so that I could get new countertops installed. They came back the same day after my counter installation and installed my new sink, faucet and garbage disposal. The techs couldn’t have been nicer people. The work was top notch.

jontinea charleston

2 months ago

If you need any help or assistance ask for Billy he is awesome he’s professional and will solve any issue or problem you have!!! If I could give him 10 Stars I would

Charles Blackburn

4 years ago

Craig was very professional and took the time to educate us as to our needs, status of our unit, potential problems as well as possible solutions. He was very thorough and precise going beyond the expected service call.Call#414424 and Call#420710The only negative point is that the home office seemed like they were rushing him to finish the job! He is meticulous and wanted the job done right! We appreciate that!

Megan Simmons

4 years ago

Craig did a wonderful job and cannot thank him enough! He was kind and courteous as well as thoroughly explained the situation. He worked diligently to resolve the issue and I would highly recommend him!

virginia soulia

3 years ago

Had a new HVAC unit put in 2.5 years ago. They missed some screws and it rattled like crazy so we had them out. All fixed up. 10 months later out electric bill starts jumping so we call for a service (they said the coils on the new units need to be cleaned everyr 6 months) we had a promo through home Depot for $29. Technician didn't know anything about it and had to call the office. He pulled off the French drain for the dripping and again left acres off. This week I tried to get another service to clean the unit and they told me I am now on a do not service list because of a previous bad experience! They won't even service their own unit! After they kept leaving pieces off. We never got angry but did call them to have them come out and correct it. I'd NEVER recommend them!!

Yashica Green

a month ago

The Tech was very thorough, professional and provided options for repair and/or replacement of my unit. He took the time to clean my outside/inside unit to the best of his ability.

Matt Heard

6 years ago

John was very helpful for us and super knowledgeable. I would recommend him for anyone who needs advice or help with their HVAC unit. He helped us figure out the best price and fit for our house.

Cristi Finn

2 years ago

Everyone at ARS was fantastic. From the first callback to the estimate to the installation of my tankless water heater. They gave me estimates on the traditional water heater and tankless. Didn’t push one over the other but gave me the pros and cons for both. They were fast— did the installation the next day. I would highly recommend them.

Don Harris

a year ago

Both Wendell and Keith were professional, extremely knowledgeable, and explained what the issues were and the proposed solutions in terms that a layperson would understand. They also explained the benefits of the proposed solutions. The way this company operates with the quality assurance department gives you confidence that you are getting the best services available.

seth slifer

a year ago

my experience with them was great. they were one of three companies we had come out to give us an estimate and review the problem and by far were the most comprehensive in their review.they sat with me for 45 minutes to talk through all of my questions and details about replacing the piping in my entire house. It gave us some good peace of mind and they were able to start the project the very next morning.

Angela Daeger

3 years ago

Edit/Update:They sent 5 different techs out to my house 5 different times and no one could fix my heating issue (and each tech had a different reason he thought the heat was out, and tried to sell me on something totally different and more expensive than the last) but after several calls into corporate, I was able to get a full refund from them. So I don't recommend ARS because their techs are more like salesmen than people who know what they are doing...but they do at least they honor their refund policies and I do appreciate that.

Daniel Walker

a year ago

Updated review: They are working hard to remedy the problem, so that we have a fully working unit by early next week. I would use them again if the need arose. Thank you for making it right, ARS.

marshall fields

8 years ago

ARS called as they said they would. Giving me the installers names and the time they would arrive. I must say I was very surprised that they arrived on time.Other companies could learn from this.Keith Wagner and Michael Charlebois were both prompt and respectful. Even though it was very hot outside they worked steady to complete their job.They made sure I was satisfied with the work and explained how our new unit worked.I noticed that as they were carrying the parts of the old unit out ... both took the time to retrace their steps to pick up any screws that had fallen in my driveway. I am very grateful for that.

Timothy Joseph Klausing

3 years ago

Just got the discount cleaning service offered by Home Depot in Hermitage. Billy was extremely helpful and answered any questions I had and politely walked me through questions and issues he saw. Very happy with the service and will recommend for my friends and will use ARS for any future problems.

Sheri Dye

a month ago

I noticed there was water in my storage room coming from the water heater. So I called the number on my invoice from 2019. They were very polite on the phone and told me someone would be at my house today. He called an hour ahead and showed up on time. He fixed the problem, and was gone within about an hour.

Stephen Chen

4 years ago

Our AC unit broke and Billy came and worked with me to figure out the best replacement for the house. He was friendly and polite and really made the whole process feel like I was chatting with a friend. I am confident that the best decision was made.

Nancy Roberts Roberts

4 months ago

Maintenance was done. A part was replaced. The company did the servicing of the unit thoroughly. Checking everything could possibly go wrong.
They were very good at letting me know potential issues that could be done so the unit would run more effectively.

Tom Greco

4 months ago

First they almost uninstalled the wrong system. Then they uninstalled the correct heat pump and realized they had the wrong replacement. So I went 6 days without any heat in my home before they came back with the right equipment. Now it's installed incorrectly and I have no auxillary heat. I was given no manuals and support only tells me someone will call you with more information soon but never does.The technicians/installers were amazing. Friendly, worked their butts off, and answered all my questions.The higher ups are were this company needs to cut dead weight from.After 3-4 months they finally resolved everything and made this right though.

Dot Law

2 years ago

The faucet in the kitchen sink was originally incorrectly installed by another plumber.RWK (Technico initials) reinstalled the faucet and connected the cold and hot water lines correctly.He did an awesome job!!!! Would highly recommend him.

Keith Meenach

a month ago

This guy was much better than the last guy and seemed to care about the service check and cleaning.

Gary Swaim

a year ago

I have used ARS for HVAC service three times. First for service to an older system followed by a total replacement. This last service was to remedy an issue was annoying but not catastrophic. On every occasion the technicians were outstanding and communication was flawless. I used another large Nashville provider earlier this year just to do a comparison and was taken back by the crazy cost for a checkup, and overtly worthlessness of the technician. Thanks for impressing me ARS, I am a critical man by nature and it has been pleasure to this point.

dules812

a year ago

After calling around to a few different places and not getting much of a response, we tried ARS. You talk about fast! The person on the phone was wonderful and very knowledgeable and got us set up with someone to come out and give us a quote that day. We got a few options and by the very next day we had a new water heater and our pressure valve that was leaking was fixed. The person who gave us a quote and the person who came out to install the tank were both wonderful and also very knowledgeable. I feel that we are now safe and sound again and have already recommended using ARS to everyone I know. In a few years when we need to replace our HVAC I know who I’m going to call.

Tracey Walker

11 months ago

I'm very satisfied with the work that I received from ARS they put in my HVAC air conditioning service inside and outside plus install two brand new toilets inside my work and I had to have some work done as far as my pipes under my house everything was repaired and fixed and I'm very satisfied with the work and the employees I would recommend them to anybody that needs work performed at their house!!!

Jay Jones

2 months ago

Tyler was very quick, knowledgeable, and answered all my concerns. Would highly recommend this guy to anyone with HVAC issues!

Margaret McCaul

7 months ago

The service man did a wonderful job. He cleaned up the workspace when he was finished working.

Paul Lage

4 months ago

Very prompt, professional and friendly. Spent time explaining everything.

Jackie Whack

5 months ago

Tech was very professional and friendly. Completed the work and explained the findings in detail.

Gia Morcos

a month ago

Installed 2 smart thermostats in my home. Very professional and explained how to use them in simple words. Very happy with the service 👍

Sam Coon

3 years ago

The technician came out and was very nice and professional. No problems there, the problem was charging $1125.00 to install a water heater. That didnt include the price of the water heater. I live in a ranch style home so everything is on one floor. I could understand a little better if the water heater was in a difficult place , if there were a lot of steps to go up and down, if it was in a very unusual place or something to that effect. But it isn't. It's in the laundry room, easy to access, no copper pipe to sweat, simple straight forward installation.I spoke to whomever he got the quote from, not because I thought he was lying but maybe the quote was given from inaccurate information. Maybe they had it listed as a difficult install and removal.Nope, flat rate. $1125.00........I'll strap one to my car and install it myself tomorrow. Good Lord. I'm in the wrong line of work.

Wayne Michael

8 years ago

Just had new heat pump installed by ARS. The installers Kyle Ellis and Josh Walton did a super job. We very polite and answered all my questions very nicely. We had been without heat for 2 days, and the warmth that is now coming is great.Would highly recommend this company and they employees. With this new unit will be much more comfortable and at a lower cost.Thank You

Candace

2 years ago

I’d give zero If I could. We had an emergency heating issue and had an apply scheduled and no one ever got back with us. It could be that they had the wrong number in their system...but I gave them the correct numbers twice. Twice! We will not use their service, because of the customer service. Customer service is everything.

Brooke Venkatraman

5 months ago

Such a great experience! The best plumbing experience we’ve ever had honestly. Priced affordably, was able to come out and help us with the problem quickly, and explained the process every step of the way. Will definitely be using them again!

Robert Thompson

2 months ago

Great service! Very professional

Dennis Wagner

8 months ago

Appointment set for tuneup. 12-5 pm .At 3:39 I get text that technician is on the way. At 5 pm, no one had arrived. I called office. I was told dispatch would contact me. At 5:27, no call from dispatch and still no technician. So I left. At 5:45, I get a call saying technician was there but no one home. Will be using someone else. Also, this is apparently who Home Depot contracts with, so beware if going through them;

kathy morton

3 months ago

ARS service was excellent! Thank you!

Brad Awalt

10 months ago

I have used ARS multiple times over the past 6 years. They do a great job! Excellent customer service and they do high quality work.

Cassandra Ulrich

a month ago

Absolutely amazing experience the tech was very informative and gave us an itemized list of all costs before performing anything. Nicest guy ever

Paul Joiner

5 months ago

We had them install a water heater a little over a year ago. That was a great experience. They are very professional and friendly.After a year, we began having problems with it. They have come out a number of times and we’re extremely helpful and friendly. Each time they came out they put in the extra effort, filed warranty claims with the manufacturer, and stayed in communication.

Lyndsi Card

2 months ago

This is the WORST company we have ever made a purchase through. We had an entirely NEW hvac system installed LESS THAN 3 months ago and this is the SECOND time we have had it stop working and had to call for someone to come out here. First time: the installation crew got the wires backwards so while on cool it was heating my entire house to a lovely 90 degrees so my children and dogs could be miserable. Company came and “fixed” it. Here we are today and my system isn’t running at all and again my house is a nice 90 degrees and everyone to include my daughter who has RESPIRATORY issues and overheats easily is having to sit here and be hot and miserable while we wait for the repair people to get here. Mind you when my husband called they asked him if we needed someone today.. um yes!! Why else would we call?! Then we were given a 5 hour time slot from 12-5pm.. as I type this it is 5:55 pm and we were JUST informed they’d be here in 45 minutes. This is absolutely UNACCEPTABLE!! There’s ZERO reason a BRAND NEW INSTALL should not be working for the SECOND time in less than 3 months and there’s ZERO reason we are given a 5 HOUR time slot just to have to wait another HOUR if we’re lucky!!! I wish we would have never used this awful company and I’d love for them to refund us our money for this busted system and awful customer service!!! So much for their “customer guarantee” 🙄🙄

Ron Curry

3 years ago

I am an Airbnb Owner and ARS attempted to misrepresent the nature of my required Service Request. My Air Conditioning Unit was not cooling properly and they attempted to informed me that the entire unit required replacing. They did not attempt to repair the existing unit only to state that it was old and that the unit was beyond repair although this was not the case. I call in a second opinion from Lee Company and they proceeded to repair the unit by cleaning the coils replacing the filter and adding additional coolant. This only required about an hour of onsite time from the more than capable Service Technician from the Lee Company and the unit was up and running the cooling efficiently saving both me and my guests from the oppressive heat during that time. ARS intentionally attempted to up sale my wife who was at the time working with them to resolve the cooling issue to the tune of $5000.00 for a total HVAC System replacement when the unit only required simple maintenance. These people were unprofessional and obviously thought we were unable of making a better choice for our service needs. I will never use ARS again and I advise everyone else not to use their services as well.

Ellie Grace

4 years ago

2 year old AC went out that they installed. Parts were under warranty. Tried to charge me $1500 for repair when they wrapped the cost of the part into the labor. Actual cost by another local, reputable company was $630. Second time being burned by this company. Will always go somewhere else from now on.

Rob Didum

7 months ago

I think they're cool. Yesterday, I had a new dude who had only been doing it for 7 months. He was a young fellow who was very enlightened on his job. I felt comfortable and felt that he done his job to it's max instead of cutting corners.

Igor Katrayev

4 months ago

Billy came to check my new nest thermostat and inspect my AC unit. He was on time, he was very professional and responsive

Cara Italia

a month ago

Unprofessional, Inexperienced, Disorganized. Just Don't waste your time and Money. They will send out 4-6 people, whom they claim to have experience and al Fail. Complete waste of time and money.

Regina Starnes

4 months ago

The Tech Guys Tyler and Jacob are very excellent workers the were very informative and helpful in explaining what extra work that I may need to help with the extra up keeping on my AC Unit. So thank you Tyler and Jacob for your service today.

dalie ambroise-shaw

7 months ago

Ars convinced me to put a new hvac unit after the one we have was giving us lots of problem. But since we got the new unit we have to call them lots of them for different reasons. They was never ever on time even when the weather was nice outside.

dave gaston

a year ago

Had my A/C-heater go out on Friday. Put in a request though Home Depot and got a call from ARS within 10 minutes. They came out that morning to check out the system and find that out needed major repairs. The then sent out someone to give me an estimate to replace the unit and we chose that option. They came out Monday morning and installed a new unit within 3 hours. They did a great job and were very professional.

Robert Schley

4 years ago

I've been using this group for about 2 years now. It started with needing to deal with an HVAC that wouldn't hold coolant. This group has educated and helped me to make informed decisions; from replacing a system to regular maintenance. As a business they are quick to offer solutions and products for purchase but I've never felt pressured. They value their work. This is not a group to expect to be cheap because they deliver a quality product. I've never felt the expense was anything but appropriate for the level of work and expertise. Each time I make a decision on what I want done they find the best value for dollar they can with combination services or just adding that little extra touch that shows they take pride in their work. I've been very happy with their service and almost look forward to their twice a year checkups. Thank you to the technicians that have been out; most recently Chad L.

Beth Williamson

3 months ago

Technician was respectful and took time to explain everything.

Christopher Canady

a year ago

I would never call them again for HVAC service. I recommend you do the same. Essentially the tech changed my thermostat because he didn’t like the Nest that I had. Ultimately that was not the root issue at all with my underlying problem. I had to hire a different tech who was much more thorough with their diagnosis.

Tonya Elizabeth

10 years ago

There was an initial miscommunication for the start time of my service. Curtis arrived an hour earlier than he was supposed to. I had to be out of the house no later than 12:30. Curtis had the leak repaired and my house cooled from 81 to 73 degrees before noon. He was great.

Sherry Shearer

3 years ago

Attempted to get answer through live chat - no answers . Called the Nashville location - could not answer my question . My number was left for a plumbing supervisor to call -never happened . I called at the end of the day to complain and was told they would just put on note - to not call back 😳 Customer service is very bad - look at reviews . Corporate needs to take a look .

tiffany hargis

10 years ago

Doug was here on time. He assessed the problem, and was able to fix it in a timely manner. Not only did he do his job well, but had a great attitude about him.

K Jord

2 years ago

We paid cash and had 2 systems installed on our property, (ours and my mother in law's) with this company around 3 years ago and have had nothing but problems with them. The one in our home has never worked right. We had them out here several times for repairs and they did come out but never completely solved any problems we had. The heat won't even keep our house warm on cold days we have to use electric heaters in the house until mid day and same with the air and keeping it cool in the summer days. Something was definitely not right with the unit. We have had to hire someone else local to come and work on both units costing hundreds of dollars. Several parts have had to be replaced on the one in my home as well as the thermostat in both homes (ours twice). When we call all we get is the warranty is out on it now. Well my thoughts are if we have had problems since it was installed exception should be made or it should have been replaced before the warranty went out. They just tend to bandaid until the warranty was out.

John Richardson

4 months ago

Called my regular service provider and they said sorry we'll have to check to see when we can get you an appointment. I called ARS and rescue is right. They did they'd be there within two hours and the technician showed up when promised. The repair was completed in quick order and for less than I was expecting.I think I've found my new HVAC service company.I highly recommend ARS Rescue Rooter.

don coldren

3 months ago

Our service tech excellent… diagnosed the issue ,corrected the blockage in our sewer line , and was very quick to do so.
I will definitely call ARS for all or household service needs in the future!

Robert Ferencz

a year ago

Terry was very professional and personable. The work was done quickly to our satisfaction. I will call ARS for all out plumbing and HVAC needs.

Nicole Durrett

11 months ago

Friendly, knowledgeable, answered all my questions. Billy went above and beyond to thoroughly clean my HVAC combo unit, and gave thoughtful suggestions on maintenance, cleaning, and wear.

Ricky Stitt

7 months ago

I am very disappointed with ARS/Rescue Rooter and I wouldn't recommend them to anyone. My heat pump was down and it took them six days for them to come out to check my heat pump out 8pm on 12-28-2022. They kept telling that they were coming out for five days but never showed up. I don't have any use for lier's and if were smart stay clear from ARS/Rescue Rooter out of Nashville TN.

Jeff Roberts

3 months ago

Technician showed up on time and did an excellent job clearing the drain and cleaned the work area before leaving.

Flexible Nevada

4 months ago

Main sewer line clogged. They were quick to respond and cost was very reasonable. Technician was friendly and professional.

Lee Judkins

3 months ago

Technician, Osama, was very patient and professional with servicing/inspection of my A/C and heating unit. Very helpful with upgrading my unit and preventive maintenance.

Avis Adkins

2 years ago

Checked previous work on the AC unit up in the attic also did a tune-up for the AC outside. Katina was very professional very thorough and very informational I would have her back out in my home again.

Kristin Wright

2 years ago

I don’t typically write reviews but I had to for this one- My AC stopped working so I had someone come out from ARS and they told me my capacitor broke. They left without fixing it and tried to get me to buy a brand new AC unit. I said declined and said I just wanted the one part replaced. They said someone would call me to set up an appointment for the following day. I never heard from them, so I called the next day since my house was now 90 degrees inside and I was melting. Again, they told me someone would be calling me that day. After not hearing from them (shocker), I ended up contacting another repair company who was GREAT. They were shocked someone came out but didn’t repair it at the same time. They also said the capacitor wasn’t even broken!!! And that it actually looked brand new and it was just a wire that needed to be replaced. ARS was untruthful, unethical, and was going to charge me for a part that wasn’t even broken… Definitely be wary of this company

Daniel Shearon

3 months ago

Great price. Got my Hvac thoroughly looked at by an electrician expert and got my outside central heat and air unit cleaned. The tech was friendly and a pro. I give him a five out of five.

남james a thompson

2 months ago

My cooling fan was not running on my AC unit so I called this company and service men came out take a look at my unit and told me my cooling fan motor is not running for that going to cost me $2000 to replace which years motor only cost $150 between $180. but his recommendation was replacing whole entire unit so I set up the appointment but meantime I receive a call from friend telling me unit is old but it’s fine. Just a capacitor is bad so he replace it just a cost of part this salesman was giving me a speech, but I do not think I will ever use this company again,

Christa Adams

a month ago

They were very quick with putting in the new system. They were professional and worked as a team to accomplish the goal. They were very knowledgeable and gave advice about the filters to use during different seasons. I definitely recommend them!

Becky Gabbard

6 months ago

Service was good. My issue is that I get calls every 2 weeks wanting to schedule maintenance after it's been done. Doesn't seem like they get their records updated in a timely fashion. I just started ignoring the calls since its not time to schedule the spring maint since the winter maintenance was just done in early December.

Stephen White

4 years ago

Unbelievably poor customer service. After a miscommunication, I was scheduled for the wrong day, which by itself isn’t a big deal. The issue is that after 5 phone calls to attempt to get it rescheduled, I was repeatedly told someone from management would be calling me shortly, but after 8 hours, I’ve heard nothing. The most recent rep was even rude suggesting that when I had called previously no one would have said they would call me back, and then abruptly hanging up on me. I’ve been a subscriber to their monthly plan for years, but after this I’ll be filing a complaint with BBB and ensuring my network steers clear of this scam.Had I gone with another company I would have saved money and would have working AC by now, so I suggest you look elsewhere.

George Close

3 days ago

For once I got good communication from them and they were on time for my six month service ben was great and happy to help and answering questions I had.

Dorothy Eckhoff

3 months ago

Good service,worked hard to get job done,really a nice tech explained everything

jimmy walker

10 years ago

I had a heating and air conditioning unit installed and the guys that did the job was outstanding they did a Excellent job. Mr.Chris Mccreless,and Mr.Jordan Neely.ARS has an Outstanding Team.of Installers....

Steve Nagy

7 years ago

Our gas hot water heater broke a few days ago and water went everywhere in the garage. We needed a replacement ASAP, so I went to Home Depot and purchased one and they had it installed by the ARS/Rescue Rooter Company from Nashville, TN (4071 Powell Avenue). The installer was John Burris. Now, I had many installers came to my house in the past 30-35 years, but this guy actually now his job COLD! I don't usually give such a high review (unless they deserve it of course), but John Burris deserves it. So, if you want a truly professional job, ask for John Burris, you'll not regret it.

Jennifer Vincent

a week ago

Very nice people. Good price and very professional.

Ethan Mathias

3 months ago

Sean McMahon and the techs that came out have been great to work with. We have an older house and have had some issues over the past couple of years. They are quick to answer and always do an amazing job. Very respectful and kind.

Christina Tetterton

a month ago

ARS Rescue Rooter installed my HVAC and I have been absolutely thrilled with the service I have received from day one. I have continued using their services for maintenance and am always pleased with my service.

Austin Ervin

a month ago

I called ARS at 1:00 PM on a Sunday when one of my HVAC units stopped cooling. In between calling them and someone showing up, my second HVAC unit also went out. Ben from ARS showed up at my house at 6:00 PM, quickly diagnosed 2 part failures, replaced both parts, verified everything, and had me back up and running comfortably within an hour. ARS and Ben provided great service, they were timely, professional, and reasonably priced. Highly recommend using them to anyone in a similar jam.

Shea Tate

8 months ago

Tech did a good job. Although we both think future issues will be needed, the sink is draining as it should.

Payton Bryan

2 months ago

Had trouble with scheduling but overall they were always nice and professional

Janet Parham

4 years ago

My service professional, Mr. Martial Balterra, was very skilled and competent. He explained each step of the tune-up and cleaning of my heating and cooling system. He was very friendly and competent.

Mellonease Kirksey

5 years ago

Ask for Kevin J. and Hector H. They both did an amazing job installing my furnace, water heater, and ductwork. They both were very friendly, helpful, and respectful. They did a great job. They also finished my basement in a timely manor in which my basement is not small job. Very dedicated and hard working.

Josh Shields

a year ago

Expensive but professional and responsive. They were quick to do a quality job installing a good HVAC unit and save me from the summer heat.

Michael Landis

8 months ago

The technician was on time and did a great job. I would recommend calling ARS for any plumbing or HVAC problem.

Charlie Stewart

3 years ago

Don't have the parts necessary to do the job .Charge for labor that they didn't do. Raise the priceOn the work. Not pleased at all with this company. Would not recommend them to anyone. If I could give zero stars I would. Was here till 830 last night and still haven't fixed the leak, supposed to be here between 8 and 9 this morning and showed up after 12. My time is valuable to and to have to wait for them after being 3 hours late they should have to pay me for the work I lost while having to wait for them to show up. Charged me 4 hours labor while they sat in their truck or wasn't even here. Sorry company!

David Gray

2 weeks ago

Osama was very polite, professional and thorough. He did an excellent job cleaning my a/c unit.

Joshua Pugh

a month ago

Amazing people. Really friendly & informative. Highly recommended!!

Herb Nelson

7 months ago

The plumber worked on several areas. The toilet in my master bedroom is actually leaking more than it was before he came. I need him to return to complete this repair.

david corbitt

3 years ago

My friend Sarah needed help with various major plumbing issues. The main line became clogged and water backed up intothe house ruining the flooring in 3 rooms. We had a toilet that needed resetting. Also had a major leak under the kitchen sink leaking down into the crawlspace. I had a handyman put a temporary fix on the old galvanized pipe. It finally gave way. My excellent worker from ARS/Rescue Rooter whose name is Gil knew what he was doing. He bypassed the galvanized pipe by drilling into the crawlspace and putting in a whole new vented PVC drain line and connected to the PVC drain line going out to the street.It was beautiful work. Gil is the man!!!If you call ARS/R. Rooter request Gil to do your work. He was awesome!!

Kimberly Argueta

a year ago

They installed a new hvac system in my parents home and have been totally unprofessional. Not only has the brand new system died due to improper installation they replaced it and a new machine which was also improperly installed. My parents are currently having to live in 90+ temperatures because they REFUSE to come by and remove the system. My father has called them everyday and they keep putting off coming and picking up the broken hvac system. My father is a transplant patient and my nonverbal sister also lives in this home. All I got to say is if you want a company to do the job well and care about their work, Look Elsewhere.

Asaph Cueto

a month ago

Alfred was excellent. Kind, Courteous and Thorough with everything, very professional. Highly recommend.

louise johnson

2 months ago

ARS IS HORRIBLE, Bought HVAC through home depot, it goes through ARS.Had issues from day 1, still having issues, 10 year free parts, but 1800.00 for their labor, Their motto, if you're not happy, we will make it right, All lies, time for legal help

Tiffany Cunningham

4 years ago

I am giving this 5 stars not because of the company its self, but for the Amazing techncian that was finally able to get to the bottom of our Problems with our Air Conditioning Unit. Eric Haytt an Ars technician was sent to our house after 2 previous technicians. He is a very professional trained individual. He dived in to the unit and did not stop still he found out what was causing our unit problems. He even made a few follow up calls to check on the unit. We are truly thankful for and his level of experience. If we have any further problems we will be asking for him. Thank you guys for finally sending someone out that knew what he was doing.

David Duran

2 months ago

Fast and efficient service! Will definable use again 👍

Emily Young

4 years ago

Terrible booking service. Scheduled an appointment. Then they called me that I needed to change my day because it’s actually not available after all. So why did you book me that day? Now, the day of my appointment time, someone calls me to cancel because they have too many people booked. Terrible. Unorganized.

Kelly Burnett

10 months ago

We purchased a new unit in Feb. Called to schedule our fall service. Said they'd be here between 12 and 5. Actually texted and made sure we were home and that it was OK to come. Never showed up. Called the next day and were told that the manager said that we had a new unit and didn't need a tune up. However no one called to say they weren't coming. So she scheduled us for the next day 8 to noon. At 130 no one had called or shown up so we called back only to find out that she had actually scheduled us for Christmas day. Made another appointment for today 8 to noon. No one called. No one showed. Called into again to speak with manager who would call us back and continually got the runaround. At this point they can come Uninstatll the unit and we will buy another one from someone who can actually let us make our own choices for the equipment we purchased and actually show up and communicate properly

David Goodman

5 years ago

Bought a Rheem water heater from Home Depot and it was installed by ARS. Their installation was much more professional (workmanship and codes compliance) than the company I purchased my first water heater from. Great people to work with and they return calls PROMPTLY!

I. W.

4 months ago

The guy came out and quoted me an overpriced quote. He attempted to show me the price divided by 12 (months). I went somewhere else it was half the price. During these times” nobody got time for that”.

Cathy Kincheloe

4 years ago

Craig W, the HVAC Tech from ARS, did a fabulous job servicing both of my air conditioning units and preparing them for this summer's heat. He arrived between the hours promised and did what seemed to me a very thorough job ( despite his home office calling him many times during his work) cleaning all the ductwork, checking all the parts and examining the T- waves air cleaners I have installed. Sadly, both units required a new capacitor so he had to add time to replace both of them also. He recommended also that the blowers and assembly be cleaned but said that could wait until the fall. Craig was very respectful and seemed very knowledgeable in his field. I felt I could trust him with his recommendations and the work he provided. I will definitely be asking for him on my next preventative maintenance call!! He was a great representative of ARS!!

Doug Spicer

a year ago

Service Tech was great. Friendly and professional. ARS as a company is not very reliable. I just had my unit installed in Sept 21 and have already had techs here 4 times for repair. I was given the guarantee when I purchased the unit that if they didn’t have my unit operational within 24 hours I would receive $500. I called on Thursday and it was Saturday afternoon before my system was repaired.

Linda Woods

9 years ago

Billie Hallmark and Mitchell Tippett came to my house today for maintenance on my heating and a/c system. I was very impressed with their knowledge and their ability to explain things to me in a patient, courteous and respectful manner. I observed their activity and received an explanation on every step of the process and was very pleased with the knowledge they shared. They even gave me tips on low cost filters and how to install them. They left me feeling empowered, happy and relieved that my heating and a/c unit was functioning properly. Thank you so much Billie and Mitchell for being so kind and helpful!

Don Kruse

4 years ago

It was a pleasure to have Craig Ward to our home to inspect our HVAC unit. He explained everything in great detail and made reasonable recommendations.

Katy Reed

a week ago

Best customer service I’ve ever received over the phone from Jeremy. Never thought I would say this, but Jeremy made booking an AC repair appt truly an enjoyable experience.

Robin

a year ago

Disappointed with recent experience with ARS. After technician determined we needed new motors for our heating unit and ordered the parts three weeks ago, we have yet to be contacted about the status of the parts and repair. We’ve called two different times to get an update and were told someone would follow up up with us and that has yet to happen. We understand in the current climate supplies can be hard to get. A simple phone call or email to let us know we’ve not “fallen through the cracks” would be appreciated. We are very disappointed especially given the fact that we have been loyal customers for many years. We would have given a 1 star review had it not been for the kind and helpful technician that came out and diagnosed our problem.

paula joyner

10 years ago

Kevin Dugan, Keith Welchance, and Brian Johnson were all fantastic. My problem required more time and money than I anticipated. They explained the options in a way I could understand with my non-plumbing experience. Then gave me the up side and down side of each. I asked a LOT of questions and they never lost their patience. They did the job as if it was their own home. Whenever there was a decision to make about quality of materials or how to do something, they advised me and helped me make the decision. I couldn't have been more pleased! They did the work professionally, completely, were clean about it and did it quickly!

McKenzie

5 years ago

WORST ESTABLISHMENT EVER! AWFUL CUSTOMER SERVICE!First of all, I would give zero stars if I could. They fixed our HVAC in the summer and that went over okay so there's your 1 Star. That is not what this is about though. They sold me on a plan while they were here so that I could have priority for emergencies and also routine inspections. To this day, I have not heard from anyone at ARS about routine maintenance on my HVAC or the free water heater inspection the technician told me that happens in the fall. It is now February and I started paying for my plan in the summer of 2017.We currently have a plumbing emergency and just called for the 24/7 emergency service that we pay extra for monthly and we were connected with Angela in a call center in Dallas, TX who said they have NO ONE in Nashville that could help me. Not a single technician on call for emergenciesor anyone in Nashville who is available. What am I even paying for? She said, I can take your information and email the Nashville branch but no one is going to answer. You will have to call back tomorrow. That is absolutely unacceptable for a company who advertises 24 hour/7 days a week emergency service and gladly took my money for it. I politely asked her for a manager and she said they don't have anyone who manages their call center. I find that hard to believe. She then tells me to show her some respect. Who speaks to customers that way? ARS apparently.My husband called Hiller and they are going to be here within the next two hours. I'm cancelling my service with ARS first thing in the morning and will never recommend them to anyone. I will never do business with them again. Just awful. Stay away.

Leslie Ladd

4 months ago

Jacob was prompt, polite and professional. He really went above and beyond and I was very impressed. Reasonably priced tune up and didn't try to sell anything not needed. My unit has been in excellent shape for the past 5 years. Give them a try.

Sweden Drive

5 years ago

I called ARS because another big local company let me down only for ARS to do the same.Sunday, 13 May - called to get an estimate; date set forMonday, 14 May. This appointment was not met because the ‘answering service’ set it up and supposedly doesn’t have that capacity. Appointment set forTuesday, 15 May. When the technicians arrived for the estimate, they couldn’t do the work so, I was told that ARS would call to set the appointment, for the repair, the next day or the day after. That call never came and I had to call ARS back onThursday, 17 May. When I called, I set up the appointment forSaturday, 19 May between 10-Noon. Two hours after that window had passed and no phone call, I called and was told ‘our technicians had a lot of emergencies today’ so we will have to reschedule your appointment or if someone cancels we can call you. I guess other clients were more important as my appointment got canceled, and not theirs AND I only found out because I called. The appointment was reset forMonday, 21 May, which would be a full week lost dealing with ARS ... I decided to just do it myself.

aaron guess

6 months ago

Great follow up from scheduling and the technician (JT) was extremely professional and knowledgeable.

Dean Czerwinski

6 months ago

Responded quickly on a cold day to repair my issue, exceeding my expectations!

Virginia Clark

2 months ago

I called ARS because it was time for my AC unit tune-up. Not only did the tech show up the same day, but he was very professional. He explained to me the tasks he would perform before he got to work. After the job was completed he went over the process with me again while explaining any points of possible concern. He was respectful of my home and property. He tidied up before departing. Thank you so much, Isaiah for a job well done.

Tamara Moss

6 years ago

Justin and Deshawn were great. They were friendly and very helpful. They apologized for having to leave and get parts they didn't have and they did an excellent job cleaning up the work area. I was very pleased and pleasantly surprised. It seems that people are only interested in doing the bare minimum these days, but these guys definitely went the extra mile. They'd be assets to any employer.

Bernadette Miller

3 years ago

So we had our unit installed the day they left it was so hot and the air was just not cooling down the house. in fact it was performing worse than our unit they took out. They came out and looked at did a couple things and nothing no change we gave it a few more days and called them back. We finally saw our vents leaking and our wood floor to bubble so we called Them They ignored our calls for about 3 days and when we finally heard back they said they never got the message from us or from home depot they came back out stated we needed something else and added that and left. About a week after it was still not working the manager from ARS Calab called me and said give us one more try so I did they added the new vents and duct work and that they owed us 550 for not keeping the 24 hour service call window, keep in mind our sales guy sold us on this since day one and up upcharged us from the beginning finally. So they finally come out do that work and my ceilings nails wall nails were all starting to pop out from the humidity this thing was pushing out the vents were still leaking. So we called them to remove it the manager said give us another chance I am going to call the people and see what more we can do. Two in a half weeks later still no call so we call them and Caleb tells us that they are just taking it out and that he can only do it that following afternoon if not they would not have another time to do it but very rude. We were more upset now cause of that and cause it's been over 98 every day with 4 young babies and a new born to be with out air until we can get someone else out was just crazy. At the end they damages our ceiling took all of the duct work out damages our attic and even took our breaker thing from the outside and inside and some other thing the new airconditoner people told us. They said we have never had to install a breaker thing outside before cause they are always there in a home so they just did that to be nasty. Home depot was great the company they used ARS was not.

Eli B

3 years ago

I scheduled them to come to my house for maintenance on a Friday and they told me they would be here on Saturday from 12-5pm. Come Saturday at 5pm no one had arrived and I had not received a call. After being passed around to several calls I finally got a call from a technician that said he would come but would have to charge an after hours fee of $200. So after not showing up at the scheduled time, not informing me that they were not going to be here at the scheduled time, and then me having to do their work them they wanted to charge me extra money for their mistake. Would not recommend.

James White

a month ago

The HVAC pro was exactly that , a pro. Was extremely helpful and did not waste any time sorting out the issue with my A/C unit.My dad and I was melting in our home. I decided to call ARS and without hesitation they got a certified HVAC pro to us.He wasted know time and pinpointed the problems. He explained everything in detail and answered all of our questions very politely.I only put 5 stars because it will not let me go any higher. I would if I could. Calling ARS for my central heat and air repair is something I do not regret and insist on everyone who is having A/C problem to call ARS. They are 24/7 7 days a week. The HVAC technician had our air going again with only 15 minutes of his arrival.I highly recommend. 11/10

Debbie Keller

a month ago

From the emergency plumbing call at 7:30 am to the arrival of Danny, Isaiah, Tiny, Smalls, and Keith, we were so impressed and very grateful!! Our sewer lines were blocked (and we later learned cracked) and the water was backing up and pouring under the house. We had called 3 other companies and were told it would be anywhere between 24 and 72 hours before they could get anyone there. The response team from ARS arrived within the hour. Wow! What a difference!! And we knew immediately that we were in great hands - professional, skilled, courteous - and they explained every step clearly and fully. It was not to be an easy fix but they got the lines flowing for our temporary use and shifted to complete the remaining repair outside so as not to inconvenience us. Add thoughtful to the list of superlatives! We couldn’t more highly recommend ARS for any issue you might have!! Thank you to our team and those within this company who have put both excellent customer service and high quality work as a standard operating procedure. Thank you!!

Roberta Moore

6 years ago

Kevin J and Mark S installed our heating and air today. They were friendly, courtesy, respectful and communicated well. I highly recommend them for your HVAC install.

john naquin

3 years ago

We used ARS via home depot. Had to replace outside unit by a different company because problem was not being taken care of. I have called for past three months to speak to Billing department. I keep getting informed an email is sent for me to be contacted which has not happened but yet my personal checking account keeps getting deducted. How does a customer service representative NOT have contact with billing. Managers have been cc'd in emails with NO RESPONSE also.

Sarong Vit-Kory

a year ago

ARS was wonderful and super professional! My AC stopped working and they fixed it. A week later it stopped again and they came back and fixed it without any charges. I highly recommend them and will use them again !

Cait

7 years ago

GREAT WORK!! very nice and has knowledge on the system!! Clean and gets the job done!! Joshua Walton, Johnny Walker, Jeffery Steele, Mikel Fields put in two new HVAC units in my house. They were very professional and polite!

Marie Allen

2 months ago

Gave clear explanations to my questions regarding the system.

traquan99

a year ago

Installed a new AC Unit in my home an every since, I've had several problems with the unit during the winter time. After several visits every year with the same problem, It's still not solved. They will NOT guarantee there warranty with a new unit or keep fix the problem but k we keep trying different remedy an having purchase 1000 of dollars items that work for a short period.

Brian Giles

2 years ago

Great place to purchase your HVAC. Best warranty and guarantees on the market. Professional clean representatives that are respectful while in your home. Great finance options as well. Call them today!

paula smith

6 months ago

Jonathan was professional, competent and friendly. Would definitely use them again.

John Feltt

2 months ago

I will never use your services again. When I called to book the appointment the girl told me it would be $109 per hour. When the technician arrived today, he said it would be $300. After I complained about the price, he called his boss and they lowered the price to $175. This is still $66 higher than the original price. Also, the girl on Saturday didn't even mention that it would be $200 if ARS provided the new faucet. Luckily I had purchased one. So, this could have cost me $500. Holt Plumbing was willing to come and install it for $159. And they were also very upfront about their price. I was told that the manager would call to discuss this and no one has called. I would like to know ARS's hourly rate for repairs. On Saturday when I made the appointment, no one mentioned anything about a 47 minute kitchen faucet installation costing $300-$500. This also was a 9AM, Monday appointment. This was not an overtime price.

Stephen And Kim Collins

4 years ago

Give them a call if you want days to be wasted waiting for them to not show up or even call you to tell you they're not coming at all! I'll never use this company again. I understand $#!* happens but this has been the norm for multiple times, and by multiple I mean every time. Like, 10 times multiple. Call a competent company if you want service. And if anyone knows one, let Nashville know about them!!!PS: Don't call Hiller either! (Liers and cheats)

Travis Keller

3 months ago

Awesome people able to get my central air unit fix fast would recommend to anybody that needs work done

Don Matthys

6 years ago

A J did a great job - he helped us get the warranty with Rheem on on system correct - ARS installed our system about 18 months ago - we have you your company for several years- we moved to this house in June of 2016. AJ explained and gave is information on the annual service system and we signed up.We want to request AJ for our future HVAC services. He is sharpe and we appreciate great service. We also had ARS install a zone system for our home about 3 months ago. Thanks AJ for a great job!Don and Gale Matthys

Lana Barrett

7 months ago

Very responsive. Technician arrived and performed the task in a skilled , professional, and efficient manner. ARS is lucky to have an employee like him.

Eric Gentry

6 months ago

Tech came out.. He was professional and new his stuff.. Had my toilet unclogged in 20 minutes.. Thank you so much and it wasn't expensive at all..

Anetra Mitchell

4 years ago

Craig Ward was the service tech that serviced 2 units needing tune ups. Very professional, when he came to my door I noticed he had his shoe covers ready to put on. (We don't wear shoes inside my home) He diagnosed my units, gave suggestions about the filters types to use and gave me written recommendations to have done so that my unit will run better. Thanks

mark cohen

7 years ago

On January 21st at approximately 9am Vanessa gave me a call and told me her guys were on the way to my girlfriends house. i arrived and found 2 of the guys already changing out the old outside unit and preparing for the new to be put on the pad. I opened the door and the other 2 guys got to work getting into the attic and working on getting the old air handler down where they could install the new one.The whole Home Depot/ ARS team was awesome. From John the Salesman, Vanessa in the office, the 4 installers to David the Carpenter i was definitely impressed by their pride service and comittment to their jobs and company they work for. This was a new RHEEM HVAC System

Joe Rypkowski

6 years ago

Great service. Friendly and respectful Tech's. They introduced themselves before getting started and explained everything will. They checked out the entire system for any issues and cleaned up will. Good job!

D

a month ago

They were super efficient and got the job done!

Sandy Moyer

10 years ago

Martin Wilks, Service Technician for ARS, was an outstanding representative. He was knowledgeable about the product he was servicing, courteous and friendly. He immediately dispatched a manager to discuss a system replacement to compare cost effectiveness to repairing the existing system. It was a pleasure to have him at my home.I have used other HVAC companies in the Nashville area and have been extremely disappointed. ARS has consistently been reliable and expedient, and I have purchased a new heating/cooling system with them today to be installed within 3 business days. Impressive considering the high temps recently and the number of service calls they are receiving.Edward Albornoz, Comfort Advisor, was a pleasure to work with and easily got my system approved for financing through Home Depot. A great experience all around.

Jenny Muzzey

6 months ago

ARS is phenomenal with their service techs and they aren’t pushy when they’re in your house

G & J Downing

7 years ago

Jason Garner is very friendly, knowledgeable, explained the entire remedy to our problem. Very thorough in checking all of our heating system. Recommended reasonable repair procedure. Ordered parts and will return in a timely manner. Careful of how he entered our home, making sure his protective shoe covers were on. Great personality. Would highly recommend his service to anyone. Very impressed!

Sandra Corse

8 years ago

JB and Jeffrey installed my new mini-split ductless HVAC system. They were efficient, courteous, and obviously experts at what they do. So far the system is working great, and I would highly recommend these installers and ARS for HVAC work.

Daniel

5 years ago

The recording says, if you are not happy, your service will be refunded 100%. That is if you can get in touch with anyone willing to help you. I have been hung up on, had 4 emails sent, two from the Austin office, and 2 voicemails left at this office. A week and a half has gone by and Greg the controller, said he will have to wait yeat another day because it is after 5. Will it was a week and a half ago when I initially called.If a multi-million dollar, national corporation give this much trouble over $69 diagnostics fee, I could not image what they would do if they messed up a HVAC install... Think about that before you choose this company.I little extra to add, they are pertners with Home Depot. A rep was on site at my local HD. I told him about the issue and that was the reason we chose to not use them on a new HVAC install. He said it didn't suprise him as they had been cleaning house at the Nashville office.Wonder why...

Anders Borg

a year ago

I recently had ARS replace an old furnace that was overdue, the process was smooth and simple and I felt well taken care of. Each person I dealt with was professional and courteous and seemed very knowledgeable about what was needed. The whole process was complete in about 2 days from a diagnostic to having the replacement installed and working.

SW SW

2 years ago

I am very disappointed with ARS Nashville office. I had my split unit serviced back in May and I felt the 1st technician (fair) but, didn't help me with my problem. I called the office over two months attempting to get better service...... to know avail. I spoke with a technician (Cab) about my concerns regarding my AC unit and thermostat. He told me he would call me back the next day and that didn't not happen. Feeling frustrating unit and thermostat not properly working.😪

Maura Streppa

4 months ago

I was connected with ARS through Google Nest. The repairman spent about three hours at my condo but could not figure out the issue. He assumed it was something with the wires but said ARS was unable to fix it, then proceeded to charge me $110. The repairman was very nice but his phone didn’t work and he kept locking himself out of the building, leaving my unit without telling me where he was going and proceeding to lock himself out. Overall the experience was exhausting and my problem wasn’t fixed, and I’m frustrated that I spent money to have my time wasted

Brian McManus

2 years ago

We had an excellent experience with this company. They were selected for us on behalf of Home Depot for an upstairs HVAC/furnace replacement. I had initially planned on receiving several quotes since I had researched thoroughly what a fair price was in our area. We had a salesman named Larry show up who was very professional and friendly. He took advantage of every rebate possible and got the overhaul price down to about $1,000 below local average plus included two free Nest Learning Thermostats. On the day of the installation ARS sent out two crews (a total of 5 workers). I can't recall all of their names (Hector and Casey ring a bell). These guy had the job completely done in 3 hours and also took the time to thoroughly evaluate the airflow in each room to maximize it where we wanted it. I was very impressed with their eagerness to help and stay as long as necessary on a Saturday to make sure we were completely happy. Well done ARS, you will have my business for all heating & cooling needs + plumbing going forward.

Louise Wang

9 years ago

Efficient and knowledgeable. Kevin was helpful and informative in draining and flushing our giant 75 gallon water heater. He was also looked at our faucets and gave us information about our water heater and pipes etc.

Jess J

2 years ago

My water heater finally died after 17 years of use. I was able to schedule a free estimate through Home Depot just before midnight for the following morning. Jason with ARS came the day after and did an excellent job taking out my old unit and putting the new one in. He was very thorough with the work and explained all the features on the new unit. He was professional, knowledgeable, and very easy to work with! Everyone I spoke to with ARS had great customer service! I hope not to call them in the near future, but will definitely be using ARS from now on.

Charles Sabino

8 months ago

This guy kept trying to sell me stuff while he was here. First, he tried to sell me an air cleaner that I already have. Second, he tried to sell me a surge protecter. I told him I already have a whole house surge protecter; but that didn't stop him from trying. Lastly, he tried to get me to have my vents cleaned; which I don't want. However, he continued to persist. Just before he left, he even stuck his arm down a vent to try to show me the dust; but he didn't get much. I found him to be extremely annoying; and do not want him back at my house ever.

Patrick Fortenberry

a month ago

Keaton was awesome! Not only did he replace the original part that needed replacing but then he was able to find another replacement that was needed and had our air unit up and running the very next day!

Peter Thackston

2 years ago

They wanted to charge $1650 for a 38 gal (which is small) electric water heater and installation. Completely absurd. Brentwood Plumbing was even cheaper ($1350).The water heater is $450 from Home Depot, so I’ll let you wonder what the other ~$1200 is for.... (!)

Andrea Baldwin

a week ago

I’ve used this company several times & their service people are knowledgeable & polite & professional, every time. Not inexpensive, but what is? They are reliable, & I don’t think anyone could ask for more.

Mills Logan

7 months ago

Michael showed up an hour before the scheduled time and repaired the broken pipe quickly and efficiently. Very impressed!! Will be calling you guys again for sure!!

Moira A. Ragan

2 years ago

The man who installed my new toilet was very professional and friendly. He was efficient and quickly installed my new toilet and hauled away my old one. I'd definitely recommend them.

Marilyn Ellis

4 weeks ago

The technician was knowledgeable and explained and showed me pictures of things that needed attention. He was also very courteous and respectful of my property.

Deborah Rogers

5 months ago

After finally determining what was causing our heat unit from coming on Alex and Navor arrived on time today and replaced the need part quickly.

francisco Mata

2 months ago

Drew was very respectful and professional. He fixed a pipe that bursted due to previous owner negligence, in a timely manner and saved my home from further water damage.

Myrna Berry

2 months ago

Gave good information on my plumbing needs that needed to be done and, very professional!!!

Donald Young

5 months ago

It looks very nice they did a very nice job on installing it

Kevin Mckeon

3 days ago

Technician Harka Magar was excellent. He took time to explain everything he was doing. Very thorough and professional.

Claire —

4 years ago

ARS Rescue Rooter Nashville happened to be who installed our new AC Unit through Home Depot a couple years ago, and we've always used them for any maintenance needs on our HVAC since then.Yesterday morning, our air stopped blowing in our house, and we called ARS. They had one of their technicians, Lukas, out there within a few hours and he was able to pinpoint the problem immediately. Unfortunately, he didn't have the part we needed on hand, but was able to make a call and get the part on a truck on a rush delivery so he could fix it the next day. He was even able to get the AC unit to blow out a little bit of air in the meantime, even if it didn't do terribly much to help. It did, however, help in the fact that our house never got above 83 degrees. He left that day and said he'd be back in the morning.Sure enough, Lukas showed back up the next morning with the part in hand, and had it completely fixed in about 15 minutes. Our AC is now cranking just as good if not better than it was before, and we (as well as our dogs) couldn't be happier that our air is back on.Every encounter we've had with ARS has been extremely pleasant and professional, and Lukas is no exception. He was very friendly, polite, and seemed to genuinely care about helping us as opposed to treating it like another normal job.Thanks again to Lukas and ARS. We hope we don't have to call you soon, but if we do, we know it'll be easy and professional.

Dr. Jeremy Fyke

7 years ago

The ARS installers were extremely courteous and professional. They had great attitudes the whole time, even while surviving in the attic in this Tennessee heat! I appreciated how they kept us informed as to their progress throughout the process. At the end, we felt informed about what had taken place and were sure of any next steps if needed. Highly recommend these guys!

AngelicaJoy

8 months ago

First time using the ease of scheduling through the Handy website associated with Google Nest that directed me to ARS. ARS called back immediately to confirm the appointment. Also, first time using ARS. Alfred came to check our HVAC the same day. He was easygoing, polite and professional - very informative of everything that our HVAC needed to function properly. Assisted with scheduling for further inspection. Overall, very goody reliable service!

Laura Sharber

a month ago

Super nice technician. Thorough and knowledgeable. On time and friendly.

Walter Thomas

5 months ago

DO NOT USE ARS to rescue anything at your home. My Story:I needed a new furnace unit for my downstairs. Called ARS because I was enticed at a local Hardware store to use ARS. Installers came by to install the unit, friendly guys but in the process the contractors destroyed my attic ladder, improperly installed the unit and now, a year later after many service calls & charges want to charge me an additional $1400.00 to fix a bad install job. The epitome of shady contractors

Tina Van Lew-forward

2 months ago

Explained what was wrong. Did not try to upsale like other places.Tyler Perry. Wright was excellent. Thanks

Donald A

4 years ago

Had the “comfort advisor” Houston come out and quote me on an AC and he said I needed a larger model 3.5 ton unit instead of my 2.5 ton unit. Schedule an installment they called and I asked again if I needed a larger unit they said yes. They never came and installed the unit so a month later I call back and get a date to install for 6500 for a 3.5 ton unit. They install a 2.5 ton unit which is 1200 cheaper than a 3.5 ton unit and still want me to pay 6500, I said I would pay 5500 since it’s a smaller unit and was told I could pay or they would send it to collection. So instead of reprimanding an employee who tried to trick a customer they take it out on the consumer. The slab they installed the unit on was build up using potting mixture that washed away and caused the slap to slope. Also they never pulled a permit so I can’t get an inspector to come look at the unit. The unit is leaking water around all the corners but still want 6500 for a unit that was installed incorrectly and not what was agreed on. Also they didn’t seal around the unit with silicone correctly but rather slapped some on and left.

Dan McKaig

8 months ago

The tech came the same day I called. He was thorough and professional. And he arrived when the office said he would.

Carson Cooper

2 years ago

Kind of a mixed bag experience with ARS, but overall satisfied. Had some issues with them at first, but in the end they worked things out with me until I was satisfied. I really appreciate responsive customer service. Full experience/story below:I had an HVAC tune-up with them and was told I needed two parts replaced. The tech physically showed me the voltmeter and said the output was too low and that it was weakening my system. He encouraged me to get it repaired and replaced before my warranty would run out.I tried to schedule the repair 4 separate times and was always told I would get a 'call back' and never did. Finally on the 5th time I got the repair scheduled. Really, they said my tune-up invoice had no notes so they didn't even know what was wrong. They had zero record of anything that was said during the tune-up appointment.They said they'd call 30 mins before showing up to let you know they're on their way--they did not, they just showed up.The tech re-evaluted/re-tested the system and told me there was nothing wrong with my system and the parts are performing just fine. She showed me the output and it was higher than the tune-up value--I asked why and she said she didn't know. They didn't have great cross-communication between techs, phone schedulers, etc. Then I had to pay for this follow-up repair/diagnostic appointment, which I only scheduled because they told me there was an issue and apparently now nothing's wrong??Thankfully, after this experience, I called and complained about my experience and demanded a refund for the 2nd diagnostic call. This is when everything turned around--a customer care person (Ashley) worked out my whole situation and agreed that the conflicting opinions were cause for concern. She refunded me the 2nd tech appointment, and then sent a senior tech (Alfred) free-of-charge to confirm the two opinions and find out what's really going on. He was much more knowledgeable and prompt and explained everything, answered all my questions, and gave me different cost options. The customer care manager then followed-up to make sure I was satisfied. Good job, ARS! Thank you for fixing the original mess--much happier now.

Marlina Campbell

5 years ago

Thumbs up for Deshawn and Dillon I was not there at the time of the install but my brother was. When I did make it home I noticed how professionally the work was done. I was impressed. I would recommend ARS.
Ms. Campbell

Toni Sebastian

8 years ago

This person that came to my door was first of all put out that my ex-husband (who had sent them there in the first place) was not on site. I told him they were simply giving us an estimate. He said he was not sure he could do that since the person making the choices was not here. I explained that I was the home owner and that he could deal with me... I then got my ex on the phone when the rep asked the same questions I had already give him answers to. He finally gets off the phone and does what he needs to. He then comes inside with an insanely high quote and after he could not persuade me to come around to his way of thinking, he begins with talking to me as if I have no authority. He needs to take a course in manners and negotiating.

Ron Shafer

4 years ago

Craig W. did a great job today. He fully explained the work done to the system. He made good recommendations and answered al. l of my questions. Highly recommended for his knowledge and customer service.

Gwen Franklin

8 months ago

The technician was super thorough and very professional he went above and beyond to find the problem with the unit would ask for this gentleman for any other visit

Mark Noriz

4 months ago

Quick. Courteous. Very professional. Alfred will be my go to if I need service again.

TraciNTyerian Roberts

7 years ago

Keith W & Johnny W arrived at the given appointment time. Got right down to business and installed my new AC unit. Went over how to operated the thermostat. Cleaned up my garage before leaving. Great work guys and thanks!!

Randy Fleming

8 years ago

My name is Randy Fleming and my installers were Josh Gregory and Jeffery Stelle.I would just like to say that they were awesome guys . They were very helpful and took the time to explain things to me . They were on time and very friendly and they both knew exactly what to do . I was very impressed and pleased . I just wanted to take the time to let someone know . It was a pleasure, thanks for sending out guys that know what they are doing and very professional .

John Hood

7 years ago

I set up an appointment for Wednesday morning. When they had not called or come by noon I called to question where they were. I was told that my appointment had been changed to Wednesday afternoon. Since I was paying someone to be at my house, it would have been helpful to have been notified of the change. I will have to consider using someone else that I can depend on next time.

phillp hutcherson

a month ago

Jacob is excellent also in explaining things grest tech

t Totally

3 years ago

I sent company a review via text. I called and asked do you replace elementin the first call before the guy came. They said we don't know until we get there. Free estimate. The guy comes. I ask him do you replace element? He says no. I said i asked before you came and now that you are here you dont do that. I said what about a washer for leak on sink. He goes to look. Comes back says no. Tells me we replace the whole thing and replace water heater. I said you can leave now. You came for nothing. I asked before you came if yall replace element. I was told free estimate on the phone. The guy was not here 5 mins. I told him my plan was to do it myself but wanted the free estimate for the element replaced. And after he said we don't do this. I said you're a plumber! What do you mean you don't do that? Then told him you can l leave now. I get a bill today saying I owe them. Really. Free estimate? Scam artist. Reporting to the BBB.

Sue Sweeney

a month ago

The lady that answered the phone gave me a coupon for the $83 then when they got here he said that I couldn’t use the coupon because it was a different service and your price is ridiculous $400 to unstop a bathtub drain. The guys that came out were very nice. We couldn’t believe that you charged $119 for them to walk through the door. You’re a poor excuse of a business and we will never ever call you again and we will encourage all of our friends and family to not use you

Kenneth Davis

7 years ago

Jb and his helper came to my house on saturday to replace my a/c units and i could not have asked for 2 better guys. They were right on time and took their time to make sure that all my questions were answered and everything work properly before leaving. I would recommend them to anyone that needs work done. They are very professional and courteous. Thank you ARS and JB for the great work

Paula Musgrave

6 years ago

Thanks to Brandon Wolf. He has taken the time to research and find a problem that after four prior calls to ARS, he was able to finally fix. Had a brand new a/c unit installed. Over and over, no cool air after several months. Other techs would fill with freon and was satisfied with their work. Why I ask, if you have a brand new unit, why do you have to keep refilling with freon? A year goes by and warranty is over. I'm so frustrated I'm demanding a new unit. Then, I was fortunate to have Brandon find a valve from the old line leaking. (Maybe should have installed new lines with new unit ARS)So I waited several months to make sure it was a fix this time.This 5 star review is for super hero Brandon.Give him a big raise ARS, he's the best in my book.

Séamus McMeel

a year ago

ARS made appointment 2 days ago today Friday October 8 / 2021. They were supposed to come between 12 to 5 pm. We got a call at 1:30 pm to say they would be here at 3 pm and we were next in line. 5.30 pm no show, no phone call. I took the day of work for them to be a no show. No apologies. Nothing.
#ARS

Andria

4 years ago

5 STARS for our Tech Alfred in Murfreesboro! Dude was professional and knowledgeable of his equipment 😉. He explained everything to us in detail. We were supposed to have a tech come out (5/18/2019) hours ago (OUR SYSTEM TRIPPED AFTER 45MIN OF THE INSTALLERS LEAVING!!) and come to find out, when we called back after hours of waiting they never tagged our name to a tech. They set ALFRED up with us again and he did not disappoint. The installers put in a smaller amp breaker than what was actual needed. ALFRED IS AMAZING! GIVE HIM A RAISE. Your call center staff is the reason you get a 1! Alfred and Laurie are the reason you get a 5.

Mary Haynes

6 months ago

Whole house drain system clogged. The only company that offered same day service. Not too timely but I was overjoyed to see him. Service main very pleasant and knowledgeable. Will use this service again in the future.

john carey

9 years ago

Christopher Stewart installed our new HVAC and went above and beyond to make sure we were 110% satisfied. I would definitely recommend him to anyone needing a unit installed.We also had Jeffrey Loots repair a leaky shower. He shared helpful information and seemed very knowledgeable and friendly.

Reenie

9 years ago

Duane is friendly, courteous, and knowledgeable about not only his products and service, but the Home Depot Store which is where he generates his sales. He consistently provides excellent customer service, is patient with all questions directed towards him, and is accurate in his communication with all the products he can provide to customers.

Norma Morton

6 months ago

Received a tune -up from a very professional young man. Brenne was the perfect service tech.

Destany Hope

4 years ago

Fraudulently Charged when they did not fix anything or even inspect our HVAC. They sent one tech for a three tech job, so it obviously couldn't be done that day and we got charged quite the pricey rate for him doing NOTHING!!! The customer service is terrible!!!!!! They do not care if you have any issues with their services, they will just defend themselves and try to cover up their mistakes and get rude with you. It would be a different story if they actually even pretended to listen to out concerns, but they do not give one care in the world about us or our issues. I have reported this business to the BBB and I HIGHLY recommend you call someone that is more trustworthy, and who will acknowledge when they have made a mistake, because this business will not. Oh and the technician did NOT call us before showing up, he called my husband after he was already there and we were not!!!! Very Sketchy. Their Satisfaction guarantee = LIE. Please take your business elsewhere.

chad carroll

a week ago

They guy that came out was very helpful and informative about the issue we had. He was friendly and provided great service. The company could have done better about informing me of the delay of his arrival time though.

Mary Margaret Wright

6 years ago

Richard P. was very professional and courteous today. He installed our new sink and a descaler. Very kind man. I'm putting him my book to be the first plumber to call.

Mairiam Ibrahim

4 years ago

I went to Home Depot, and I saw this company and they offered to do an inspection for my A/C. They also said they would do a tuneup for $19. Later on, they sent someone from the company to do the inspection. He inspected it and said that there is a part that needs to be replaced. I asked him how much the part was going to be, and he said $249. It was a capacitor (which is $23 at Home Depot but I didn't know that at the time). He gave me a very unclear receipt that had $249 (plus $19 for the diagnostic fee) on it which he told me was for the part. The receipt didn't have any tax or labels or anything like that on it. When I went to Home Depot to ask about the price of the part the next day and found out that it was only $23, I felt cheated and stolen from. I only let this company in my house because they were at Home Depot which is a company I trust greatly. I then called this company a couple times, and every time i did, they replied with the rudest responses. They had the absolute worst costumer service I've ever received. Until now, my A/C still doesn't work, and the guy told me that he doesn't know how to fix it. I also still can't get any or at least some of this overcharge back because no one is actually giving me any helpful responses. Just because I trust people very easily, i trusted that that was the actual price for the part without asking first. This is the worst contact I've EVER had with any company and I HIGHLY recommend going to get whatever you need done by some other company so you don't get robbed.

Charles Smith

2 years ago

They did a great job at my house the salesman Larry explained everything that the enstallers would do what they would replace The two brothers that came out did just what the salesman said clean up behind there self hauled off the old units we are well pleased good job

Emily Buckingham

a year ago

I felt the prices were really high and that I was being pushed to make a decision at that moment when someone came out to give me a quote. I was originally quoted $11,000 then suddenly when I said that was too much they were able to come down to $8,000. I said I was going to get more quotes and the guy didn’t understand why I would do that. I felt like I was being taken advantage of with pricing. I really do not recommend. There are other HVAC companies that can give a better price. I was very dissatisfied with ARS and would not recommend them.

Morgan Stanley

10 years ago

I had a great experience, like always, using ARS for service on my AC unit. William Scott was incredibly helpful, prompt, and friendly. I wouldn't hesitate to use him and ARS again in the future.

Linda Spitzler

3 weeks ago

Cutler arrived on time and was very professional and courteous. While he was unable to flush my water heater because it was too badly clogged, at least I know what needs to be done to fix my issues.

Marta Hall

6 months ago

Fast and friendly techs Ryan was very helpful and explained what had happened and how it was fixed we are very pleased with the service.

John Governor

a month ago

Spent a good bit of time here and throughly explained all our HVAC issues.

D Clark

4 years ago

Laura was very friendly. She made me feel comfortable and at ease about my purchase. I feel I made the right choice by on selecting this company for the job.

Nicole Aguirre

4 months ago

Billy was great to work with. Very knowledgeable about my unit and gave a variety of options without the pressure or guilting to buy a new unit as mine is hitting the 10year mark. I would definitely recommend using them for your AC needs, i know i will continue to use them should i have any other issues.

Kat Motlow

2 months ago

ARS said new AC compressor was necessary at cost of $5,240, or they could perform $700 repair with no guarantees it would work. A local company gave a second opinion. It was merely the capacitor and they fixed the AC for less than $300. I will never call ARS again.

Lemon Demon

a year ago

Alfred was just as nice, honest, good natured and professional as could be. I wish he would be the technician that always comes to service our HVAC unit. He is a real asset to your company!

David - -

7 years ago

J.B & Brandon were professional, friendly, obviously knowledgeable & worked well together. My recurring thought was that their high work standard was above and beyond expectations as they took pains to protect my property from incidental damage while producing a beautiful, perfectly functioning, retrofit HVAC installation.

Phillip Odle

8 years ago

Aubrey (A.J.) Smith did a fantastic job for us. He went above & beyond. He learned new things on the job he had never done even calling his boss to make sure all paper work was done properly. Very courteous & well mannered. I will highly recommend him to everyone. Thank You A.J. Phillip & Teresa Odle

Jimmy Nalls

3 months ago

Tech was professional and found the issue and made arrangements to acquire part and finish the repair.

Cathy Myers

6 years ago

These guys were prompt, courteous and very knowledgeable. It's been a pleasure dealing with ARS in installing a new Hvac system. I'm currently having several home renovation projects done and ARS has been the only company that has met their commitments and expectations. Alex and Johnny were especially nice to have as installers. Too bad they can't do flooring and kitchen renovations!

Mark Glessner

2 months ago

I scheduled an AC Tune-Up inspection with a 12-5pm window but as I sat waiting ARS Rescue Rooter called to cancel. We rescheduled for the following day but this time they NO-SHOWED, and didn't even call. Because they then lowered the price to $29, I rescheduled again, but once again NO-SHOW and no call! They assured me they would fix this problem so I again rescheduled twice more. Same result, NO-SHOW, NO CALL! ARS RESCUE ROOTER FAILED TO SHOW UP FOR 5 CONSECUTIVE APPOINTMENTS! Avoid them at all costs!!!

Melissa Scott

10 years ago

Ronnie Richardson was very helpful today. He took the time to figure out the problem and fixed it so that our air conditioning was up and running in no time. I will definitely use ARS again because of him.

Billy Sheehan

4 years ago

ARS sent Axel to help us fix a septic system catastrophe--his creative and extensive expertise, found and completely solved the problems, and he explained how it happened in the first place, as well as what to do, and appropriate steps to take, to avoid it happening again. I could not be more pleased. I recommend him as highly as possible. All of this at a very reasonable and fair price. I will call upon them and him in the future if the need ever rises again, as well as recommend him to anyone and everyone I know. Thank you so much!!

Patricia Brownell

11 months ago

The service technician was very professional, polite and friendly. I took off 2 stars due to the price to trouble shoot and fuse replacement was pricey

Yvonne Mendoza

2 months ago

Knowledgeable. And he explained in detail about my unit.

Misty Y

2 years ago

Just when I thought that we were just going to have to deal with no AC/Heat for a while due to cost...Davey with ARS gave us a quote we just couldn't turn down. So within just a day from receiving the quote we had a brand new HVAC unit installed. Davey was the greatest sales guy I have ever dealt with. We did not feel pressured at all and that was awesome. I highly recommend this company.

William “Master Gunns” Peden

2 months ago

The technician was very knowledgeable and professional.

trey merritt

a month ago

Got it from fixed first time no issues

b j

a month ago

Drew saved a soggy bathroom this evening! Professional/FAST SAVE!/great work/good value/nice 🙌🏼😃

Michael Hayes

8 years ago

Very fast! I decided on a unit one day and 24 hrs later it is installed! Ted P. did a great job informing me of the different units, wasn't pushy and let me decide what I wanted. He is very professional and prompt. The installers were efficient, friendly and fast. In a matter of hours they removed the old unit, installed the new air handler and condensor plus they added insulation and fixed the duct work! Afterwards they showed me all the work and instructed me on how to use the new thermostat module. I would recommend ARS to anyone.

Mandy Hall

3 years ago

I would give zero stars if I could. Technician showed up late with not apology. The call center didn't return my calls confirming his ETA. Once he did show up, he recommended replacing my unit with out even disassembling anything to diagnose the problem. Declining a unit replacement I asked for a quote for the repair. He provided a quote for $2K with out fully examining the unit. He then bad mouthed any competitor and said mom and pop operations provide poor quality work. I had the unit fixed for $239 from a reputable company the very next day. This is my second time being swindled by ARS and will never use them again. Their technicians are trained to sell products rather than making repairs and than is evident in their practices. This is unethical and takes advantage of the community.

Richard Dennison

7 years ago

Walt (Josh W.) was our installer. Our upstairs HVAC split gas unit failed (after 17 years). This unit also pushed air to our bonus room (inadequately, I might add) so we needed a solution to cool our space upstairs while keeping our bonus room cool. Josh and his assistant spent the better part of two days re-working our entire upstairs ducting and installed a dual-zone (wireless t-stat for the bonus room) system that works unbelievably well. Josh was not only knowledgeable, but courteous and respectful. Awesome, dedicated installer. This is our second ARS installed HVAC. Will happily do business with them in the future (hopefully not in this house...we should be set for awhile). Caleb also helped out with the zoning system...great job!

Norman Shivers

6 months ago

Freddy came out and regulated the pressure on the unit and said it should work fine now and I hope he is right he seemed very knowledgeable on what the problem was!

Tammy Dixon

2 months ago

Great people very professional & explained very thing. Thanks so much

Gail McElrath

a month ago

System water running into the duct work. Leveled and repaired and works great now.

Abby Langworthy

7 years ago

John Burris and ARS did a fabulous job! I had a kitchen sink that was not draining properly, so I called ARS. Their customer service reps were stellar! Very friendly and quick with getting my information. They happened to be running a special on snaking a drain, which happened to be almost $200 less than their competitors! I got an appointment same day. The service doesn't stop there. John showed up and was polite, professional and did a fabulous job! He went above and beyond what I expected of the service. Completely amazed!

Giovanna Ruiz-Bonilla

4 weeks ago

The technician was very professional, and did a very efficient job. He was kind enough to explain the problem. He had very good advice to avoid future problems, but was not insistent or pushy about getting it done now. Very much appreciated.

Luis Noble

2 years ago

The Drain Technician arrive introduced himself and asked me if I could describe the problem.We went through the 2 upstairs bathroom andhe understood the scope. He gave an estimateFor the job, which I though it was reasonable.He got to it, work efficiently until it was finishedPresented with the bill, and proceeded to clean the work space and leftAs far as I am concerned, he is knowledgeable,efficient, and hard working.I definetily rate him a 10 out of 10Luis Noble

Heidi Jordan

4 years ago

Who wants to get their HVAC replaced? Not me! From our Sales rep Laura, to the installers Josh and Matt, to the contractor Tom who fixed our drywall, to Chad a tech who came and checked our unit once it was installed, ALL we're amazing!! So professional, timely, quiet, and courteous they really went above and beyond on what needed to be done and made it a breeze. Our job was a big one since the unit was being moved from it's original (bad) location to another, and they definitely made it seem easy even though, clearly, it wasn't.Thanks for all your extra efforts and just being awesome people!Great job ARS!

Elizabeth Warren

5 months ago

Drilled through electric power cord while installing face plate. Sparked and popped twice. Management will not respond to calls and messages with my concerns of house fire

JesseLee Cavalcanti

3 months ago

The gentleman was very professional. Super nice guy. Well prepared and informed.

Fred Parks

2 months ago

Had them check the A/C system for the summer months. The technician was professional and quick.

kelly kiper

7 months ago

Couldn't snake bathroom sink drain but had to pay 109 bucks just for dispatch fee..Not happy

Peter Rebeiro

5 years ago

Kevin J. & Hector H. were excellent- punctual, courteous, knowledgeable, and friendly. They worked a very long day just to make sure the furnace & AC unit were installed properly, went out of their way to make sure the drain lines were clear and the venting was reconfigured (and a kill switch added) to improve the units' maintenance down the road, and installed an alternative thermostat for us when one of ours proved defective. They were very professional and I would highly recommend the ARS crew to others.

carlos landeros

4 months ago

Phillip was incredibly helpful in explaining the issue and fixing it

Edward Cairo

7 months ago

Dispatcher called me and had to push my appointment to the next day. Man showed up as promised.
Excellent personality, took care of our problem with no issues.
Very satisfied with the dispatcher and the mechanic.

Jeff Hackler

a month ago

Michael Alderidge did a good job on diagnosing and fixing the problem

Gene Robinson

5 months ago

We had a small hard to find leak in our mini split system. The technician today was able to find it. He did a great job!

Pamona Floure

11 months ago

Service was fast, knowledgeable and efficient. Felt valued and respected the whole way. Will definitely be recommending them to everyone I know!

Thomas Fletcher

2 months ago

I was charged $400 for regular Thermostat. I ask for the manager but, I was told he would call me.That never happened. I wouldn't recommend ARS TO NOBODY, Yes all caps. Don't buy A/C unit from them.

Chris Lambeth

2 months ago

Alfred Roach did our service on our AC unit to get ready for summer. This was our first appointment using ARS. Alfred explained everything he was going to do and supplied photos to assure us we were good to go. We joined the ARS monthly program to take care of our house. If you have not tried ARS I urge you to give them a try. ARS you have a great employee.

shane moyer

3 months ago

Jacob was professional, polite, and personable while at my home. He took the time to answer any questions related to the service provided and was knowledgeable about other services the company could provide without pressuring me to obtain anything more.

Mary Claire Walburn

2 years ago

Found Thomas with ARS through new hot water install via Home Depot. Now have worked with him 2 more times since. Super helpful and now lifesaver! As my water and sewer lines back up into toilets and showers...No flooding thankfully. Next day they were able to get everything dug, replaced, flushed out, all the things. Would recommend him to anyone. Also very knowledge and patient when I asked my numerous first time home buyer questions

Troy Hathaway

a month ago

Isiah was great he went on above and beyond what he was supposed to do , I really appreciate him coming out thank you 5 stars

dart henry

5 years ago

I had an appointment set up for service for my Hvac system and they block time past. I didn't receive a phone call or anything from the company I had to call them three times and see why the tech didn't come at the scheduled time and if they still planned on coming today. I was told they wouldn't be able to come today even after I had an appointment set days ahead of time. i tool today off work and lost money and time waiting on an appointment they didn't honor. I will not give them anymore of my business

Brenda Arkin

9 years ago

JB Evans and Jeffery Steele installed both our Central Units in one day! They were Awesome and very professional! We had thought that type of professional service was a thing of the past. We felt very comfortable that they knew exactly what they were doing and made us feel our satisfaction was their first priority.Anyone would be privileged to work with this company and their very professional sales and installation staff. Excellent! Our sales rep Markley Gordon was Awesome also. Very knowledgeable and wanted to sell us what we needed, not what was the most expensive or unnecessary.We will definitely use them again and recommend them to anyone!

suzanne kiesling

8 years ago

Caleb Farrar and Alex Lovvern did a great job installing my AC. Pleasant, polite, professional and dealt with a soggy, sloppy wet backyard due to lots of rain. Thanks so much. Suzanne K Also Ted Paisley was a great and helpful comfort car advisor

David M

4 years ago

Chad L. is the real deal. He is an excellent tech who prides himself on honesty and professionalism. We request that he be assigned to our service calls and, if he is unavailable, we reschedule our job to work around his schedule. Chad should be held up as a role model for what any company should look for in their customer facing technicians.

Brenda Byrd

4 months ago

We are one of many people it seems to be I can’t believe that they are doing what they are doing to people in this day and time with the COVID-19 and they are taking advantage of people telling them that they need a new unit and showing pictures and making you think your unit is about to go out so you will have them install a new one they got us.When we seen it on the news we new we had been took it’s just not right what they are doing and Home Depot letting them work out of their store.

Cynthia Taylor

5 years ago

Do not use this company. They will rip you off! I called them out during the summer to fix my air conditioner. They quoted me a price over $800. I needed my blower motor replaced. I ended up buying the part myself from Johnstone. It only cost $91 dollars. That's right do the math.... they were going to charge me 700+ $$$$ for labor. Beware better yet stay clear of this company !!

James DeMain

5 months ago

I was originally disappointed but they made everything right.
I have to hand it to them they did the right thing. Thanks.

Todd Bell

2 years ago

ARS technician, Alfred, arrived on-time, quickly diagnosed the problem with my HVAC, explained it thoroughly and answered my questions, and then repaired the malfunction. Excellent service!

samuel nimako

11 months ago

Prior to them coming to tune up my AC system which was perfectly working but was so stupid to listen to the sales person for a deal of $59.00, rather ended me up with no AC at all in my entire house for almost 2 weeks now in this hot temperatures. Will never do that mistake again falling for a deal that you think will improve your system but rather ended up with no air. I should have let the sleeping dog laid down and sleep peacefully. Learned my lesson now.

Daniel Bender

4 months ago

Tech was very knowledgeable and explained in detail what he was doing.

John Goettig

4 months ago

Had to replace our ductless air/heating system. Ben and Osama did an excellent job and were very professional. They showed up after I tried to reschedule due to rain, worked in the rain and got the job done. Very happy with their work.

Frankie Churchwell

9 years ago

Mitchell Tippit serviced my A/C. I've never experienced the degree of courtesy and professionalism that I received from him. I will have ARS do all my HVAC work from this time forth as long as I can request Mitchell to take care of it. Thanks ARS.

Katie Grimslid

7 months ago

The employee that was sent out was very kind and knowledgeable. Told me why my thermostat wasn’t working correctly and what wires went where and why they are there which I appreciated very much. Highly recommend.

PJ Kelley

a year ago

Your service tech Glenn did a wonderful job here he's a keeper for you. Would recommend him and your company to others so thanks for the great job.

joanne calderwood boudreau

2 years ago

If there was a way to give ZERO stars, I would. AC went out 5 weeks ago. Diagnosis which we paid $99 to find out? We needed a $600 part, which wasn't ordered for over a month. Customer service does not return calls promptly. The burden was on us to continue to call them. Just now, a tech came out, 5 weeks since AC went out, to install the $600 part, and lo and behold, it was merely a thermostat issue that could have been easily repaired by the first technician who came out FIVE WEEKS ago. Oh, and this is the second time in two years that our thermostat unit, which we had trustingly purchased from ARS, went out. TWO times in two years? I love to write good reviews when good service is provided. I'll go out of my way to verbally bless companies who meet even just normal expectations. ARS does not come close to meeting even the most basic standards of providing KNOWLEDGEABLE TECHNICIANS, trustworthy products, or customer service personnel who respond in a timely fashion. Let the buyer who has no AC beware.

Sean Quarles

2 years ago

Had a tech come out. He said the board was bad and handed me a $900 invoice. Well it didn't feel right so called another company. Well after a simple cleaning and a limit switch exchange my system working as good as ever for ¼ the price. I feel scammed by this company.

Connie Phelps

6 months ago

This was a water heater flush. Done by Michael. Professional, polite and efficient.

Jeff Barnes

a month ago

Excellent service. On time and fast.

cue dee

2 months ago

A/C compressor would not come on…called at 930 pm and a tech was at the house at 830am next day….simple fix as the common wire was loose not providing full voltage for unit to crank upVery friendly tech who loves his jobVery professional and got right to the problem quickly…. Just in time as June July and August cranks up here in TennesseePiece of mind knowing that ARS is nationwide which can come with more resources, better customer service and the likeHighly recommend

jason porreca

10 months ago

On a 90 degrees day (2 days ago) I agreed to $109 fee for estimate on ac repair. ARS quoted me $1900 -2000 to replace bad copaciter, failing motor, and diagnostics fee. We were uncertain and thus had to sleep in severe conditions while we considered ARS proposal. 2 mornings later my boss' AC company came out, replaced capacitor, told me motor looked fine, then charged me less than $200. I feel the ARS estimate was bogus and they owe me refund, yet they will not refund my money (contrary to their advertising on radio and internet). Be very wary of these guys.

Nicolas Blair

6 months ago

Technician showed up 3 hours late. The first 6 technicians that came out wrongly diagnosed the issue. The last one that came out claims to have fixed it. Only time will tell

Ashley Boone

a year ago

This has been a week of a NIGHTMARE! They sold us a unit hooked it up first day worked amazing second froze up and went 2 days in 83 degree weather without air with 3 kids. Now fast forward yet again another tech was supposed to come out yesterday and fix a part and no show and no one knows what's going on. It seems Freddie the tech is the only one who knows what he is doing when it comes to diagnosing the issues but yet no other tech comes to fix it. I will never understand why they send one tech out to diagnose and another to fix. It's still not fixed and I've talked to managers as well and no one can tell me why it isn't fixed. I think it's time to train your techs not only on how to replace things but also how to communicate so no one has to deal with this in the future. It's insane you all were here 3 times in one day and didn't fix our unit!

Nathan Miller

4 years ago

Craig Ward from the Nashville ARS came out and fixed my AC unit in the heat (on July 3rd) and then rain. Did a great job and was a nice guy as well. Thanks for getting it fixed so fast

Brad Morgan

5 years ago

Billy Keathley was very professional and courteous. Could not have had a better experience from start to finish. The installers were great as well. Job well done!!!!

constance bentley

5 months ago

I was told the service would be $109 the technician up charged that by $91.00 due to having to use a hand snake to clean out the pipes - I wasn’t told that ahead of time - the sink is still bubbling up - it was clear when he left but less than two hours after the service it’s back to bubbling up - I would not recommend the company

Cecily Danielle Pewitt

3 months ago

Great experience using the company. I had no trouble scheduling an appointment for tuneup. My technician, Navarro was knowledgeable and personable. I will continue supporting this business.

Kenneth Yates

a year ago

I’ve had great service repairs with my Unit, the only problem is I have a Defective Evaporation Coil, Technician 1GGG stated that needs to be replaced. Other than that it been great services.

Cassandra Castleberry

a year ago

The temperature issue I had before purchasing my new unit with ARS was never fixed. Everytime I call ARS to come service they reschedule me at least once, this time I have been rescheduled 4 times, this has left my animals, my child and myself without a cool home for 2 weeks. The multiple times they have come out they did little things that should fix it, which never does.. I have never had worse customer service from anywhere.

Mark Wynn

a year ago

Albert was very professional, friendly and helpful. His dispatcher haves us a call to let us know he was coming.He was very respectful of our house and followed company COVID and cleanliness guidelines with mask, gloves and boots.He was very thorough in his inspection and took time to explain what he found. He offered a couple additional services but wasn’t pushy. We took the heavy electric surge protector installation.1st hvac plumbing company we’ve tried. Thanks to Albert’s attitude and service we won’t look for another company. As long as we always get the kind of service Albert gave us ARS will be our only HVAC and plumbing company.

Jeff Goldstein

4 years ago

My air conditioner stopped working on a Friday night around 4:00 p.m. call day a r s to make an appointment. They set me up an appointment for Saturday between 8 and 12 that we would be one of the 1st calls of the day, at 10 twenny they called us and told me they had no technician to send to us. My wife said that was an acceptable you advertise 247 rapid response 7 days a week they told her that's on a first come 1st serve basis. After numerous calls back-and-forth arguing, the result was they were not going to send a Tech this far out for service call. We live 60 miles outside of Nashville in were assured when they installed the unit only ducking and everything at a hefty dollar amount that they would come out and service that there's no problem may come out to this area, what a lie. My wife called corporate in argued with them Monday morning and they said they would look into it. Call the local company they came out right away sound it was a plug drain unclogged it and air conditioning was working. While the repair man was in the attic with my wife he told her that the unit was installed incorrectly the Halo system had one screw holding it it was on top of a blower motor which is the bulb cracked would fall into the motor and send glass into my AC ducting. When my wife finally got ahold of corporate again and told them what the other tech had found, They told her according to their records their representative who did the inspection said it was perfect. On top of which they reviewed the tapes of my wife arguing numerous times with the woman on the phone and said that she used profanity that they cannot service us as a customer anymore. My wife did tell the dispatcher that I am in a in a wheel chair and cannot leave the house it was 90ﾟ weather and I needed the air fixed immediately, the dispatcher kept arguing that they don't have a technician to send out in my wife said you're not being very humane I hope you burn in h*** and that was the profanity. It appears that if you live within 20 to 30 miles of their office they will send out a Tech right away anything further than that bill take your money to install a unit and not come out to service it you're better off staying local.

Ashley Horner

4 years ago

Craig W. Was awesome!! He came in and made sure I had all of my questions and concerns answered, as well as making sure I was aware of every problem he encountered! He was very polite and extremely helpful during this service today! Will be requesting him in the future! Thank you so much!!!

Constitutional Hero

a year ago

This company is disorganized. And very unprofessional. I can honestly say it was a displeasure to meet them. If you are thinking about this company in any way shape or form I would take a hard pass

debra webb

7 months ago

Jonathan was excellent and took care of the clog. Very nice and intelligent fellow!

J Gonzalez

4 years ago

Mr. Craig was very professional, courteous and kind when he comes to my house. I was taught so much about my HVAC that I truly felt that I could trust everything he said. 👍

Doris Young

3 months ago

Tech was professional and took time to actually check a/c.

Rhonda Trotter

a year ago

There was several issues. Pulled the toilet myself over a weeks time when the technician came out (twice) didn't have the right equipment on the truck, 1 tech had family issues, 1 said it was too late to come by. Really frustrated at this point! Called 1 last time operator said since there was so many issues on there part the service would be free. 3 week later they billed my card not happy with the situation at all, but what do you do except pay it an learn from your mistakes!! Won't be calling them again!!

Tiffany Storlie

2 years ago

Do not do business with ATS. Not only are they horrible but they are also unsafe. Falling on their property and denying medical treatment and workmens compensation. I guess it must hit upper managements extremely generous quarterly bonus if they actually did the right thing and paid for my $21,000 ER bill. I hope y'all can sleep at night after doing a new employee this horribly wrong. Worst employment experience ever and highly dangerous with steep stairs and no handrails or lighting.Next, they completely rip off customers for their 99.99 tune up which the salesmen who comes out doesnt do anything to your unit and is only there to sell you an overpriced new unit. Do yourself a favor and save yourself 5k by replacing part's in your current unit.

John Kennedy

a month ago

The guy is a hard worker knows his position well

Timothy Langley

a month ago

My unit still not cooling to my desired temperature. Gave no explanation as to why others than its working. If I want it 68 in my home it should get to 68 within 10 minutes. Always did in the past and now it will not get close. Only 80 outside and this guy didn't care much to get what I wanted done. He only wanted to upsell on a surge protector. Here I am a day later after another service and still hot AF inside.

Travelstar007 “Foodie” Reviews

3 months ago

They don't keep their apt times. Waited from 8-12 and no show.

Adam Cirone

5 months ago

When contacting ARS, I request the $109 diagnostic service for my HVAC system. The customer representative promised that no work would be done without an estimate and my approval before any repairs were done. Once the technician arrived he ran a diagnostic on my outside unit. After running his diagnosis he told me that I had a bad thermostat and he was going to give an estimate but then he wanted to look at the air handler in my crawl space. At this point no estimates were given and when he returns he presented a bill for $480. I did not approve for any repairs to be carried out. He was in the crawl space for 15 minutes. I have called three times to speak to management. Finally I get connected with one manger and they promise to call back after the weekend but no returned call. I will never recommend ARS to anyone.I've called repeatedly after receiving this number and no one returns calls...

Diane Gaskin

3 years ago

As a landlord that lives out of state from my property, one of the best decisions I have made was to contract ARS/Rescue Rooter Nashville.My tenants were concerned about the HVAC system. So a call was made for a service technician to inspect. Fortunately for me they sent Garrett, C., an ultimate professional that I trust! I will refer to him as Dr. Garrett from this day forward as he diagnosed the patient, and told me her symptoms. The choices were to put on a band aid and hope for the best in a few months, or replacement. Dr. Garret gave me a few options to consider and I decided to let her rest in peace after doing research before Garrett came. Because of ARS finance resources I am able to replace the unit and have other items addressed. Things happen when you least expect them. Today turned out to be a great day for me and my wonderful tenants. Thank you Dr.Garrett and ARS NASHVILLE

Julie Wilkerson

a week ago

My technician Christian Green was amazing. He was friendly and professional. He explained the process and was done in less than an hour.

Lauren Worthey

a week ago

Logan was friendly, knowledgeable and efficient.

Jordan Hedges

a year ago

Terry was extremely helpful! He was informative on the plumbing issue, unclogged the toilets and went as far as going in the crawl space to ensure all main lines were clear! I would recommend Terry (ARS) to anyone! Thank you Terry!!

Katie Richardson

3 days ago

Got an appointment quickly and they fixed the issue even faster! 🙌🏻

Allen Clifton

8 years ago

I needed service on my HVAC unit and scheduled with ARS, AJ was my service rep. AJ arrived a little before the scheduled time which was perfectly fine by me. He was very professional and courteous, kept me in the loop the whole time with what he was doing by showing me the readings and explaining what they meant. Good overall experience and highly recommended! 5 stars

Giovanna Murillo

7 months ago

Keaton was friendly and professional. Got our system back up and running quickly and ensured we had a good understanding of what had caused the system to fail.

Rick Breathe

8 years ago

Just had my 1st floor AC replaced by ARS. I would like to say JB and Patrick (installers) did a phenomenal job, AC works great and they were both very professional and knowledgeable. I would highly recommend them and ARS!

Nathanael Gethers

9 years ago

Harrison B. and ARS were awesome. They got here and started installing my new unit without any problems. They were quick, nice and their service was top notch. If i had to do this all over again i would ask for Harrison.

Stephanie Sefcik

a year ago

John Reyes was my service technician and he was absolutely amazing. I called for a broken thermostat and no heat on a Saturday and ARS had John out to my house within three hours. When John came, he first found that there was a short in the system causing the heat pump to stop communicating with the thermostat. He fixed that and replaced two blown fuses, and while he was working on that he discovered that my aux heat had melted wires and singed connections. He showed me the problem, explained all of my options which ranged from nothing to replacing the relay/wiring/aux unit panel and gave me a realistic idea of the consequences of each of those choices. I didn’t know anything about heat systems before his visit, so he did a lot of explaining, and that is the main reason why ARS will be my first call in the future. He took the time to walk me through what he was doing and I felt extremely confident that I was making the right choice (or at least a very informed choice).

Jeremiah Locke

2 months ago

This is the second time I’ve used ARS for routine A/C system checkups before the summer heat. Technician today was Jacob, and he was extremely courteous & professional, a great representative for the company in my opinion. Thanks much for your services.

Kevin Kazlauskas

6 years ago

2.6 years into owning my new HVAC unit and I've had to pay for multiple service calls and pay $1200 for rat extermination in my house because the unit was not installed properly and rats were entering through the unit hood that attaches to the house. I contacted them about the problem and they took no ownership, saying I should have called them before calling an exterminator. A crawlspace full of rat crap being circulated into my home is a serious health problem. They refused to take ownership and I was stuck with the bill. Most recently they called to ask if I wanted to pay for a service check up to which I agreed. Big surprise, the less than 3 year old unit was leaking freon and the motor was going to freeze if I didn't do something about it.I called other local HVAC repair companies that confirmed there were an excessive amount of problems for a unit so young. I'll only hire a local company that can be held accountable for the quality of their work. ARS = Absolutely Ridiculous Scammers.

janna barnett

5 months ago

Excellent service and very professional!!! Will definitely use in the future. Highly recommend!

Sierra Rivera

a year ago

The person showed up almost 2 hours later then scheduled. They didn't clean any of our units and wanted to charge an outrageous amount to do so. I had to have a different service company come out and reservice the units for poor air flow and they said the person didn't do anything to either unit other then hook gages up and remove some of the refrigerant and charge double what the other guys charged. So I had to pay for 2 services. I'm very displeased with their service.

Barbara Floyd

11 months ago

Very professional and quick service. Resolved issues right away. Appointment desk was responsive.

Mariam M. Sangare

3 months ago

From the moment I made the first call I knew I was dealing with the right Company ARS is the best. A company with such good people is a winner. Good clean work done in record of time. My satisfaction is total. This was my first job with ARS; for sure it won’t be the last. Thank you to the all team for a job well done🙏👍👍👍

Jason Giaffo

2 years ago

Similar experience to many of the one-star reviews. They came out for a tune-up on my furnace last year. Showed up on time (hence the second star), took care of it, but then said there was more work that needed to be done for it. Which was fine. Except we scheduled the next appointment on the spot and they didn't show up. So then I called, and there had been a scheduling issue. So they scheduled me for the next week. And then never showed up. So then I called again, and was told I would be contacted by somebody from the correct department. And then nobody ever reached out. I don't know what's going on internally, but I'd rather pay the extra money for people who aren't going to repeatedly waste my time.

Kody Mayberry

11 months ago

Our A/C stopped working so we called ARS. Alfred came out, listened and understood our concerns, and was able to get it up and running quickly. He was great to work and definitely an asset to the team at ARS. The dispatcher, Taylor, was also great to work with. Thanks for the prompt and profession services!

Mark Dorais

a year ago

Terry and Wendell did a professional job of repairing the sewer system; Keith provided an excellent evaluation of the system

mark hunt

7 months ago

Phil was very professional and efficient while performing his assessment of my HVAC unit and got me back up and running in around 45 min. Honest and on time will use again.

Corey “NoLifeDanyel” Smith

2 months ago

I was worried I'd be without A/C over the weekend but they were able to get it done same day of request due worker in area.

Lo Money

8 months ago

Busy Bee came out to install a new thermostat messed my heat and ac up tried to tell me I needed new unit blah blah blah my ac or heat hasn’t worked since then I called ARS of Nashville set an appointment set up , they came that same day I have heat now I’m very happy I choose an package they offered only pd $25 dollars to get my heat repaired that same day actually yesterday

Marguerite Naquin

3 years ago

Had their service plan for 1 yr. From the day they touched our unit last spring until 2 months ago we had nothing but problems and had to call for service pretty much monthly. After hundreds of dollars spent on parts and labor the unit still did not work properly. Finally contacted another company for a 2nd opinion and we had to replace our 5 yr old unit. We contacted the company to cancel our service plan. That was done but they are still taking out the monthly payment for the plan. Have tried multiple times over the last 2 months to have it stopped but always told there is not a direct line to billing and an email will be sent. Very displeased with service and billing. I would not even give a 1 star rating but it will not let me post without it.

Steve Spoerl JR

a year ago

Got a deal from home Depot for these guys to come out and do a tune-up on my HVAC system. Not only was the price fantastic but the service was top-notch. The tech is polite and thorough without trying to sell me anything I didn't need. Highly recommend.

w maul

4 years ago

The person that repaired my shower plumbing did a great job. Didn't leave one this undone. Very thorough and professional.
I'll call them again when I need other plumbing issues taken care of.

Tamiko Black

2 months ago

Sewer Water indoors - they found a clog. They checked all the toilets, sinks, and outside, etc. They were very professional. They answered all my questions. The appointment was kept from start to finish. The competition never showed up and I'm so glad they didn't.

mark breeden

6 years ago

Awesome,from Rodney coming over and identifying my problems, to Billy finding me the right unit,and to Keith and Brandon,for the installation. I wouldn't have been able to tell, that they had been here at all, if it wasn't for all the new equipment. Rodney had a big role in helping me decide. Techs always play a crucial role,and I always pay attention to their advice. Thanks again, and to all the people whose names I can't remember who kept me posted. Again my sincere thanks.

Andrea Kaminski

3 months ago

Christian was very professional and friendly. He quickly diagnosed the problem and made the repairs.

Ruffus Ruffino

4 years ago

Wow!! I am so pleased with Lukas from A R S.. he is so honest and very knowledgeable, he walked me step by step of the service he was going to perform and why he is doing that.This company is/was an excellent choice. They called me to update the technician arrival, he waited for me before he started the work.. Man that exactly what I look in a company.. Yes !! trust is one thing but what a pleseant service. hands down 10 star.Thanks for all your great service ARS RESCUE ROOTER

stacey pace

10 months ago

This company’s employees are exemplary all around. From initial inspection to sales to new installation, we met with nothing but polite, efficient, and professional people. We were thoroughly pleased. And our replacement/ expansion was no piece of cake!

Kym Walker

a month ago

ARS has never gone by the 2 warranties we have with them. We have had a Coil leak since 2019. The cleaned the coil, then it started leaking they patched it and said they would not replace it even though it's under warranty until it broke completely. E we now know it's because they would have to replace the refrigerant on their fine but if it's after the warranty runs out we will have to pay $1000 to have refrigerant put in. This company has been awful to deal with since pur hing out Unit from Home Depot in 2013

Jeremy Banks

5 years ago

Marcial was the Tech that came to my home to do my tune up today. He was great. He done everything on the list that was included and educated me on a few things. Because we are so far a way he showed me a few simple things that i could do that would improve and extend the life of my AC unit. I give Marcial 5 for one simple reason. He took the time to show me these things and explained in the long run it would save me money and some head aches. ARS this is a mark of a great customer service oriented tech, seems like he wants my business not just show up and do just the basics and be gone in 15 minutes.

Renee' Derra

7 years ago

This company is committed to doing the right thing. I had a plumbing issue 2 years ago and the repair was very expensive. The job was done well as far as they went, but not fully completed.When I called with a stopped up drain, Dan immediately called his boss and explained what had happened. He was told to fix the problem and there was never an additional charge. Most companies try to put the blame on others, but with ARS the buck stops with them.

Jackie Parry

2 months ago

I called using the coupon for 83$ because of a stopped up toilet. It said if they weren’t able to fix the problem is would be free. They could not find the clean out, was going to charge me the service call out fee (which they never mentioned on the phone ) plus the 83$!! I am a single mom, and I felt extremely taken advantage of.

Country Cuts K

5 months ago

I called this company on a Saturday afternoon at 12 o’clock. Someone got back to me within a half an hour and one hour later somebody was at my home to service my needs.This company is great and I will continue using them because they satisfy all of my needs properly and politely.

Marilyn Patton

5 months ago

I trust them and my plumbing problems have always been an emergency to me they come in and fix my problems. I am very satisfied. I had leaks and faucets replaced so happy with the work Michael T. Did. He took photos took his time checking everything out and explained things to me. I am very pleased with the service

Sherri Kelly

a year ago

ARS, A team of total professionals. Very friendly staff. Arrived early and completed the job ahead of scheduled. Made sure I knew how to operate my new system before departing. Customer satisfaction is their priority. I highly recommend Mr. Dave Haswell and his team to install and service your HVAC system and provide maintenance to your home or business as needed.

Jacqueline Swan

a month ago

The technician was Gary and this company is blessed to have this man as a part of the team. He was very determined and diligent in repairing my plumbing. I just finished getting a 4500.00 bathroom upgrade to find that the new toilet was backing up. Gary worked until at the last but not least a he found a hard plastic ring lodged deep into the toilet drain, compliments of my 3 yr old grandson. This man would not stop until he resolved my problem. Thanks Gary and thanks ABS for your prompt professional service. I do recommend using this company.

Rachael Hauschild

a year ago

We had the pleasure of having Terry help us out on New Year’s Eve of all days. He helped us in record timing and was so very kind and knowledgeable during the whole process. We can’t thank him enough and this service for being available. Thank you so much!

David W, Grimes Sr.

4 years ago

Craig W. did a seasonal heating unit service check on our HVAC system and was very helpful with some adjustments to the duct work that has helped balancing the heat in our house. Craig was very courteous and professional while on this service call.We would like to have Craig do our service again.

James Pauly

5 years ago

Dillon Howell and DeShawn Willis did a great job at installing a new heat pump and removing the old one. Both were very heavy and the ground was wet to work with but they pushed through and got the job done. I gave a good review on ReviewBuzz for Deshawn but the system did not have Dillon available to leave a good review for. Please check his status so I can recognize him

Kristi Richter

10 months ago

The gentleman who answered to the call (Casey) was very courteous, frank, and told me exactly what the issue was with my heater and why it needed to be replaced. He was very knowledgeable, quick, and did a good job getting the project completed successfully. He was understanding of my complaint that the defective water heater was not old at all and had failed in such a short time. He provided me with a heater that would meet my needs other than the product that I decided I would not want to use again because of its bad performance, and having recommended the product he installed I have confidence that it was the right decision, and that this heater will last longer than the other product.

Jodie

2 years ago

I really want to give 1 star to get there attention so someone will return my call. 3 star because they actually did the job.I received a bill in the mail (separate from the bill for services rendered) and Ive tried calling, texting, faxing to get a rep to tell me what this balance is for and NO ONE will reach out to me. It's been months. I've tried 6 or so times. And every time they say someone from accounting will reach out to me. If I end up in collections I'm gonna be very upset. Still waiting for a rep from accounting to reach out.

Albert T. Spaw MD

5 years ago

I arrived here at 6am to speak to a live person about a gas leak odor I experienced hours after they installed and tankless water heater at our home. All 6 telephone calls to get their attention failed to get them to come out to our home to fix this dangerous problem. So, all attempts at phone contact were failures. We kept hearing, someone will contact you within an hour and come to your home. That never happened! When I arrived there to describe my dilemma, they were extremely helpful and responsive. I got immediate attention, face-to-face questions and a commitment by the plumbing manager to come to our home by 8:30am. Indeed, he arrived with an additional expert who found the gas leak and repaired it immediately. We were very happy with their expertise and commitment. Unfortunately, the phone communication was a disaster. So, bottom line, we learned a painful lesson about the best way to communicate when you really have a serious problem.

SavingsBook Stephanie

4 years ago

Craig W and Marcial B were my techs and cleaned my vents inside and out did an awesome job! Both men were professional, friendly, polite, cleaned up everything afterwards and even vacuumed. On top of that, they went out of their way to be super nice to my 2 lap dogs, 1 who is a rescue and he is afraid of all men. Well, by the end of the day, they were all best friends. Great guys and fantastic job. My home smells so fresh and clean and I immediately notice my allergies are not bothering me at all. Thanks guys!! Stephanie, Riley, and Daisy :)

Gerald Zellars

4 years ago

Craig came out and was very professional. Took the time to show what was going o lb wrong with our ac unit as well as the things that was going on with the inside filter. Glad that he not only came out, but he was knowledgeable about the job that he did! Will definitely make a call to him if problems ever arise again!

John Baxter

4 months ago

The tech was there only 2 minutes and new exactly what was going on with my sytem.

Jackal2120Pop

2 weeks ago

Less than a week later, the same issue that they fixed is happening again

Kevin

3 years ago

* See Follow up below - I have made four phone calls Over the course of the last three months both to the local office and the corporate office. The lady at the corporate office told me that they were actually texting the owner while they were talking to me. The issue is the warranty of a UV light system installed. When I told them that the light is no longer working, and wanted the warrantee to be honored, I have been stonewalled not received any return phone calls. I’ve been a regular customer of ARS and even bought their yearly maintenance program. I have had other issues in the past but I never left any reviews online. I would just like them to honor what they sold me. That’s it.* After writing this review the manager called me and apologized for no one getting back to me. He said that the answering service in Florida isn't always working the way it should. He immediately sent a technician to fix my warrantied UV light system and it works now so I have changed the review from a one star to a three. I am happy that they responded. Thanks.

Israel Flores

2 years ago

Our garage was flooded and the folks at ARS came out the same day we called. We had such a wonderful experience with them. Katie did our estimate and was very thorough. Casey did the install and was extremely professional and helpful. He really went above and beyond for us. We were worried about a repeat failure, so he took extra steps to ensure it wouldn’t happen again. Their customer service really made our day!

BLDC

a year ago

I'm so impressed with Zach. My mother had some very expensive repairs in 2015. We've had issues with one bathroom ever since. She'd call and they'd come out a weekto 10 days later. Then charge her a ridiculous amount and say nothing was wrong.Yesterday I called cause I was over my mother being taken advantage of. She's been a client of theirs for 30+ yrs. Found out the company went through a revamp. The new team listened to me. Came out today and found the problem right away. I showed Zach some other things from the repairs they did and he said no problem, I'll fix that too! They'll be back to fix the problem for us next Wednesday.The new team really cares. Their gonna repair it and no cost to my 90 yr old mother because it's the right thing to do Y'all this work is 7 yrs old and its new owners didn't have to do this. ARS is making it right!!!My mother couldn't believe it. She's so happy and that's all I wanted.Thanks Zach and ARS for showing me there are still people who care.

Andrew Seaborne

4 months ago

My tech was awesome. He even fixed that rattling noise. Now my unit runs quiet and we know we're good for the hot months. We definitely want to do this again next spring.

Darlene Rappette

5 years ago

Nobody likes to have AC problems but I felt very blessed today to have two young men come to our aid. It was discovered that our AC/Heating unit had multiple problems along with being covered with mold inside. The unit is 14-yrs-old and the cost to repair it was just not adding up. Lucas took pictures of the problems so that he could show me and explain what issues we were facing. I decided that it was time to go the next step and look at possibly replacing the unit. Lucas made contact with his company and explained that I had the day off today and checked to see if someone could come out to talk to me so that I wouldn't have to take an additional day off. Within the hour Fritz came to our house and took his time to explain what our options were. Fritz compared 4 units and expained the differences and the costs involved. I felt no pressure and was very pleased with how both men were willing to patiently answer all my questions and actually made what could have been a very difficult decision quite painless. Fritz also made suggestions for financing and was able to set everything up for me before he left. I would not hesitate to recommend ARS/Nashville to anyone who may be needing repairs or replacement.PART TWO - Happy to share the rest of the story... Kevin Jones and Hector Hernandez arrived early Saturday morning and worked steady to remove the old unit and to install the new AC/Heating Unit. They were hard and efficient workers and so thoughtful and understanding... The old unit was the last project that my husband completed before he passed away. My daughter and I were sort of sad to see that old piece of metal being hauled off so the guys removed the metal label and a couple of small parts to give to her before they left!!! I could not have asked for a better installation team or a better company all the way around! Thank you ARS/Nashville! You are the BEST!!!

Paul Bielaczyc

9 years ago

I recently purchased a new garbage disposal and kitchen faucet through Home Depot. I scheduled an installation through them, and ARS (Hank specifically) came out to perform the installation. Home Depot was not very clear about what was covered by their fee and what wasn't. ARS was very helpful and understanding, and did some adjustments free of charge to make sure that I was taken care of. They were very responsible and courteous, and Home Depot is about to get an earful from me for not being more straight forward with me when I paid for the services!!!Ugh to Home Depot, Thumbs up for ARS and Hank. Thank you for a quick installation of the 2 parts! Next time, I will call ARS directly!Paul

Tammy Ray

7 years ago

Richard Pickren was wonderful. He is an excellent, knowledgeable plumber and I would recommend him any day, BUT, the office staff are terrible. They messed up the appointment not once, but twice. I will probably not use ARS again.

Kelvin Corbett

2 months ago

Great job,, very knowledgeable about HVAC.

Christy Slaughter

2 months ago

Purchase new unit February 19 2023. August 8, 2022 the company had to come out because it was blowing heat instead of air. On April 17, 23 my unit was working with no issues. Called ARS to do the semiannual cleaning and my unit started blowing heat. The tech that came to service the unit said the unit had a leak somewhere and I would be charge $700 or more depending on how big the leak was. I asked should that be covered the unit was barely a year old. I called the company a couple times and finally got a call back by a supervisor named Shawn and was told they could fix it but I would have to pay because my unit hit one year in February and there is nothing he could do. I am still blown away by the fact my unit was working perfect until ARS came out to clean. Now it’s been over a month and my upstairs is still without air. I would like ARS to correct the issue and take responsibility for the issue.

YaKeista Dunston

a year ago

Greg,James, Zach & Sam were wonderful! & helpful throughout my water pipes experience. Great team of guys!!!

Victor Victor

2 weeks ago

No show for first appointment, showed up two hours later than the scheduled window on second appointment!
Bad!, Bad!!

Mary Anne Giampapa

a month ago

Alex was great! He figured out the issue and replaced the thermostat. We downloaded the new app and got it set up. Everything is working and I can control the unit from my phone. He also fixed the box outside for the compressor. Awesome job and he explained everything.

Art Schultz Bellsouth

9 years ago

Our Technician, Kevin Knapp, was great. Even though it was 9:00 at night on the coldest night of the year, he was cheerful and very polite. He quickly diagnosed the issue with our heater, and had it running in no time. Wish every service experience was this good!!!

Joann Salek

3 years ago

Very quick to get someone out for new equipment. Reasonable cost. Friendly people. But I signed up for the monthly contract and used it for 3 years which was fine. But getting responses through their customer service if it is not for a sale is not good. I moved and canceled my account since I no longer live in Nashville. Have now made calls every month since July to cancel the contract and every month including this month I am still being charged. I get promised every time I call that it will be taking care of and the funds will be refunded but nothing happens. Guess I have to go to consumer affairs or better business bureau

Isaac Green

4 years ago

Laura was very professional and provided top of the line service. She was friendly and knowledgeable and I would recommend anyone who is thinking of getting a new hvac to contact her.

Che Mock

a month ago

Have used them for install before. They tried to quote me $4,000 more for the same HVAC unit at a neighboring house I own that’s equivalent to the one they installed for me less than 12 months prior. I called the guy out on it and he still had no desire to budge. Even more frustrating, I also had a plumber come out to quote me on a simple fix to change a pipe that was gonna take 20 minutes. He wanted $550. Of course I objected and then he tired to tack on a $120 service charge and I’m certainly going to reject it.

Christopher Bond

6 years ago

Justin and Deshawn were very professional and did the job in a timely manner. They made sure everything worked and I knew how to operate my system before they left.

Amit Patnaik

8 years ago

I had the AC and Furnace installed by Rodney & Cooper today. The process went pretty smooth. Both the guys went above and beyond to make sure the unit is installed successfully. They resolved a wiring issue with my last unit and installed the new unit properly. They kept me communicated through out the whole process. I am very pleased with ARS service in the whole process. Starting from Customer Service, Repair Man, Sales Person to Installation is A PLUS with ARS. No wonder why Home Depot trust ARS. I am going to do all my future dealings with ARS for my needs.

Ken McConnell

10 months ago

The service tech did an outstanding job. I think he went above and beyond to ensure everything was perfect. Highly recommend

amanda jurls

4 years ago

A plumbing job I was told would take one, maybe two, days took 2 weeks of me being displaced from my house without plumbing. When I was told the plumbing job was completed I returned home to a still completely dug up yard and a commercial grade backhoe sitting in my front yard. Not to mention the soda bottles, snack wrappers, and cigarette butts strewn around. The employee that priced the job for me told me 24 months same as cash financed through Home Depot. That was a straight lie. It was 6 months same as cash. Luckily I was able to eventually speak with someone at Home Depot that was able to change that. For my homeowners insurance I needed an itemized receipt. That took 2 months to obtain. Despite MULTIPLE calls and emails. And THEN I get a letter in the mail today stating I am 90 days delinquent on my payment. A payment I made the day I called them months ago. A payment I am making monthly payments on via that same Home Depot credit card. And this bill says because I am 90 days delinquent (keep in mind I never got anything at the supposed 30 or 60 days), that the next step is collections financing. I am disgusted by this company.

Christopher Pelfrey

a month ago

The hard work DeShawn Willis put into cleaning my unit. You could see the heat and humidity was wearing him down. He did the best he could do with weather. I only thought is they should bring cleaning supplies and chemicals. Nothing was used but water. I could have sprayed water.

Carole Walker

3 months ago

Aside from moving my appointment time and not telling me it was a terrific encounter.

Matt Brown

8 months ago

Annual checkup of my home HVAC unit and call me to get setup to come when I'm available after work hours. Work well with your time.

Zach Walton

5 months ago

Responsive, respectively, on-time, and affordable. Can’t ask for much more than that for a service request! Young hard working gentlemen, Marc, showed up and did his job well. Much appreciated!

Joel Gilbert

5 months ago

Arrived on time, professional and friendly, and zero complaints. Highly recommend.

Michael Williams

10 months ago

Filled out an online form on a Saturday morning. They called me early afternoon same day. Had faucets installed Saturday night. No need to say more, but excellent, fast, responsive service. Love the faucets and great job!

J Cline

6 years ago

Service man was very nice and spotted a problem that needed to be addressed. He could not give me a price so he called in a Comfort Advisor. Very nice and gave me a price to completely redo my whole HVAC witch I was all about. We agreed to a price that I thought was very reasonable but still expensive and that the team would be over first thing in the morning to start working. The following day, he called me and said he had miscalculated and it would be another $3000. Note we signed an Agreement for the price we agreed on the day before, and then all of a sudden its 1/4 more. It was not my fault he quoted me wrong. I would watch out for this company. As a small business, things like this would put me out of business. Be very mindful and get second or even third prices. the only reason they ARS is getting 2 star is for the service part of the day.

Scott Mc Allister

5 days ago

The guy Drew showed up and gave a few options and pointed me in the right direction. I recommend their service for everyone.

David

6 years ago

John Burris was the technician/plumber assigned to replace my water heater. He arrived on time and dedicated his entire day to ensuring a proper removal and installation. When he ran into unexpected complications due to how the previous unit was installed, he made quick work of correcting the problems.He was friendly and professional. I definitely intend to use ARS for my future heating and cooling needs after having such a pleasant first experience with the company.

Ralph Thompson

10 years ago

As always, they re reliable, upfront and honest, and they do great work. Doug K. has come to my home on several occassions, so I feel like I know him personally. He was on time, got right to work, and gave me all the information I needed to make some changes to better my home.

Karlene Early

2 months ago

Professional, Reliable, Organized
True PRO's! The sales, the installers and customer service were all stellar.

John Russell

a month ago

Beware of their HVAC sales approach - I had one of two AC Condenser units go out, called ARS from a flier in the mail, and they came out right away. Showed pictures of multiple problems and estimated over $3800 just to repair existing unit, and $13K to do all recommended work. As an engineer myself, I knew much of what they said was bogus. I got a second opinion, replaced a capacitor & hosed off fan - minor repairs, and the unit was working again - for $334. I called the manufacturer to get more information and data on my unit - should last another 10 years. I don't trust ARS - beware of their sales BS.

D Stewart

a year ago

We have used ARS several times before. No issues. Spent over $10,000. With them them, from new HVAC, furnace etc. Problems started recently. From the tech breaking our bushes that surrounded the HVAC ( maintenance) to not saying anything about it. We had to find out ourselves. This is after they also sold us a air scrubber to help with cleaner air in our home. This was over $1000 . Called about broken bushes to be told by a gentleman by the name of Fritz that the tech did admit to breaking our bushes. We were promised free maintenance on our ac, furnace for a year and one free plumbing visit if ever needed. This air scrubber we purchased was supposed to clean our air. We started noticing more dust, etc and our in take filters were turning white to grey in just a few days. Now this went on for months before we realized this. We had the air scrubber installed to help with some serious health conditions. We called ARS to come out for fall maintenance and wanted them to check what they installed air scrubber'. The tech was super honest from sharing pictures to explaining in detail the problem. The tech who sold us the air scrubber and broke bushes installed this purification system backwards. We were told by the tech who found this issue that the air being pumped into our home was actually dirty air, dust, dirt. The tech stated that if this was his home he'd be furious. In complete shock we paid for this to just pump filthy air in our home with medical conditions instead of purified air. It has yet to be handled locally and per corporate. Getting the run around with ZERO accountability. Think twice about this company. It's costing us so much more for something that was there doing and was proven by the tech that was here last. Do not Trust. This is the most unprofessional and dishonest company that clearly doesn't care about their customers. It's affected health etc because of there wrong doing . BE CAREFUL! It's not worth the risk. We are moving forward with making sure this is fixed!!!!! Just the beginning!

Chester Kross

7 years ago

Jeffery Steele and Josh Walton proved tp be the exception in installing A/C. They were prompt, courteous and very professional. Was so pleased with their expertise and how they cleaned everything up after finishing. I highly reccomend them qand ARS for Air Conditioning Systems.

Phil Kornelsen

a month ago

Billy went above and beyond when he came and checked why we had a water leak in our basement from the unit, very professional, courteously and thorough making sure he checked everything he could to make he got all of the problem taken care of!Thank you!!

Sully

4 years ago

Mr. Craig Ward came out today to do routine fall maintenance and cleaning on my Aunts unit at her home. He was very knowledgeable, professional and courteous. ARS has a great representative of their company in Mr. Ward.

rjacksontn

7 months ago

The service man was very knowledgeable and diagnosed our issue quickly. He was very thorough and explained everything to us in detail. He was professional, friendly, and knew what he was doing. This company will be the first place we call when we need another service. Outstanding service!

Kayla Cisneros

3 years ago

Derrick Derlien sold me 2 units. He did a excellent job and came back and checked on them. He was very helpful and professional.

Shemika Perkins

4 years ago

Laura B was great! Her customer service was amazing, she educated myself and my husband on the HVAC systems as well as ARS and the services they provide. Although we were unable to purchase that day we will definitely purchase from ARS due in part to the interaction that we had with Laura.

Melissa Snody

5 years ago

Absolutely fantastic! Very kind and considerate. He worked with me so that I knew all of my options, and made it very easy to understand! Definitely my new go to company!

Dylan Jordan

4 years ago

Craig came out on a Saturday for a tune up and was very professional and quick! Great customer service from Craig and he was very clean and considerate while in my home and I appreciate that!

John David Bean

4 months ago

Although this review request was for a single service call I feel the need to review and reflect the awesome service I have received for multiple visits to my residence. ARS has provided excellent service to my investments as well as rendered awesome services to my home(s) for approximately 10 years. ARS Has always honored their promises and commitments providing timely turnaround times to my emergency and non-emergency requests! Thank you goes out to the Nashville team for your pride in the work you leave behind at the end of the day, your professional attitude, customer service and due diligence in keeping the customer feeling valued by the company! Kudos

John Petto

6 years ago

In November 2015 we had an amazing experience with this company. Signed the contract in the afternoon one day to replace 3 units. The next day an army of men, literally, at 8 am. By 2 pm were cool. These guys were professional and all business, didn't even know they were here working. I'm late in posting this as you can tell but still can be said that this is a top notch company. Would recommend them to any one. Also on the team was Alex L., Keith W., Josh W., Josh N, and Mark S. Thanks to Grady R. for a great sales experience and working with us.

Alex Ayers

7 months ago

We love Jason. He’s friendly and responsive and does a good job. We know ARS isn’t the cheapest, but we’ve never had an issue following service. You get what you pay for, and we feel like ARS and Jason do what they say.

Chris Car

4 years ago

AC goes out in 96 degree evening. Called for tech at 4:40 pm, guaranteed to send someone by 7 or 7:30. No one showed or called or came as we waited and didn't call another service company. I called back and asked if I should call another company. They said no, someone will be there. Antoine LIED. BAD BAD way to treat customers. We called another company who came right out and gave real help.

Linda Sloan

2 weeks ago

The last repair person fixed the problem after I paid the 1st one 1200.00 and then paid another 750.00 to the last one.

Jin Shen

5 months ago

Waited one hours after scheduled time, and ask super high price for change a water heater. Quotation $2200 to change a water heater

Anastasia Arnold

4 weeks ago

I called about a leak on my air conditioning unit that was causing a pool in my living room at 11:00 this morning. They scheduled me for a service window 12:00-5:00 the same day! Within 30 minutes I was notified my technician was on the way, and Benjamin arrived before noon. He was polite, professional, and efficient in diagnosing the problem and starting to complete the service. He was informative and so kind. He was finished and gone before 1:00pm. I was expecting this to be a tedious ordeal, but I was pleasantly surprised. Definitely recommend.

P. Hill

4 years ago

I had previous problems with the company scheduling and repairs (no shows). The technician, Mr. Craig W. Ward that showed up to work on current issue I was having with the heat pump; worked hard to rectify and resolve current problems I was having my heat pump and provided excellent customer service..

K Stokes

3 months ago

Serviceman was very nice. Took his time explaining things to me. Very knowledgeable

Sherri Gray

a month ago

My tech was amazing! He walked me through everything and explained everything.

Jamie Ocheltree

5 years ago

Billy was punctual, informative, and very helpful. In addition to helping me with the financing, he actually diagnosed a water heater issue I mentioned to him. He wasn't pushy and didn't try to oversell me, when I knew what I could afford and what I needed. Thanks for a great experience.In addition, my installers, John R. and Robert S. were on time, efficient, and polite. When they were done, the only signs they'd been here were a working HVAC and the shiny new Nest thermostat John helped me set up. Couldn't ask for much more.

Darlyne Duffey

3 months ago

HVAC check offered for $29 at Lowe’s. I am very happy with the service and recommendations received.

1stCorinthians 2:14

2 years ago

Michelle serviced our HVAC unit today and did a great job! I’ve been meaning to change the return air filter for awhile, but for various reasons I kept putting it off. She explained that overdue air filter changes can negatively impact the life of the blower motor. Our unit is fairly new so I wasn’t expecting any major issues. Still I was impressed that Michelle took readings on everything from the microfarads on the “flux” capacitor to how many Amps the compressor and the fan were pulling! Of course she checked the Freon pressure as well.I had initially scheduled service for Wednesday, but it had slipped my mind and I rescheduled for Thursday (today). That process was smooth other than the lady that called to confirm service for Wednesday ended the call too abruptly. I didn’t give her my life story, but I did explain that I’d inadvertently made other appointments for the day. It is maybe a dying art, but so important to have that human connection over the phone! They shouldn’t just end a call by saying we’ll call before we come out tomorrow and then basically hang up the phone! What should’ve happened is she should have thanked me or at least asked me if I had any other questions or concerns. Something, anything other than just ending the call.All things considered I had a good experience with ARS / Rescue Rooter. It was Michelle that really sealed the deal though.

Regina S

3 months ago

There's always a catch to these promos. Didn't even ask about the filter in wall. Service was quick & fast, quicker than in the past. Hoping everything is ok as was stated. And, there's always something else they try to sale which I will check around to see if I actually need a power surge protection.

Brandon Murphy

7 months ago

I need freon in my unit I was charged 509 and it been almost a hour now and my house is not getting warm so I'm going to give it another hour and see what happens

Lisa Jones

5 years ago

The absolute worst customer service. So much for spending major $$ on a new unit. One year later it quits working. Repeated calls (5) after being told I was “on the list” to be serviced between 9 am and 1 pm. I pay every month for a service contract and here I sit 19 hours later in a hot house waiting on a tech who “just sat down to dinner in a restaurant “ and told me he just got the dispatch. Thank you ARS. I missed Father’s Day with my dad waiting on service. Been a customer for 15 years. No more. The Worst! Note: I’ll give technician Ryan props for finding the problem quickly when he did arrive.

craig critchfield

7 years ago

New A/C install via Home Depot. All personnel were nice. Service was seriously terrible. Took 3 visits thus far. Only 1 of which I was called to say they're on tgeir way - b/c they dont assign an actual arrival time or block. I had to remount thermostat b/c it was loose and crooked. 2nd visit, i was advised I had heat-side available. When I checked the next morning, the heat pump breaker was off. I called at 8:15 AM to ask HOW i had heat. I was told at 3:30 PM no one is available until maybe 10 PM. What!? 3rd visit, tech said freon hadn't yet been released. 4th visit required b/c 2 rerouted vents have very little air flow; they no-showed! Not even a phone call. Who does that!?

Jeffery Welter

4 years ago

The ancient tank water heater that came with our home gave out not long after we moved in, November 2017. We called ARS for an emergency replacement and decided to take the opportunity to switch to tankless. To be honest, our experience with ARS at that time was pretty bad. I won't dwell on it here but suffice to say I was not looking forward to dealing with ARS again when we started having problems with the unit in Spring of 2019. We were pleasantly surprised to find an entirely new group of folks at ARS who treated us to the best customer service experience of our lives. Jason came out, assessed the situation, consulted with Mike Ragan, and then went far above and beyond our expectations when they not only replaced the faulty device but relocated it to a (for us) much more desirable location. Jason knew exactly what he was doing every step of the way, left the original location in better condition than when he arrived, and installed the new unit in a clean and aesthetically pleasing way. It used to be that every time I walked into my laundry room I became angry because of the terrible installation of the water heater. Now, not only do I have my laundry room back, every time I pull into my garage I smile at the sight of our conveniently placed and well installed tankless. Thank you, Jason and Mike! Jeff & Simone

Wes Perry

3 years ago

I filed a complaint with the Tennessee Attorney General's Office. They swiped my credit card for $1,878 upon diagnosing my faulty part, then I didn't hear from them. After five days of 95+ degree temperatures, and calling non-stop, I was finally able to reach a manager who reluctantly refunded my $1,878 so that I could hire a different company. Their incompetence has cost my family an entire week of dangerously hot conditions, which has led to chronic fatigue and severe dehydration.UPDATE: My A/C was serviced and completed quickly by Lee Company. Thank you, Lee Company!

Roger Koehn

a month ago

Casey was very pleasant and professional. He repaired the problem quickly. I will definitely use this company again

elizabeth mcbath

a week ago

Excellent customer service and the gentleman responding to the call went above and beyond. Very thorough, explained everything. Reasonable rates, solved my problem the first time. Thank you ARS!
Elizabeth McBath

Jim Price

6 years ago

Keith (ARS employee) did a great job with my HVAC install. He was very professional, stayed with the task, explained my system well, and cleaned the work areas inside and out. Thank you Keith!

Leanne Escue

a year ago

The plumbing sales representative B. Keith Welchance went above and beyond to help us get a water heater. He was excellent and such a blessing. Thank you sir for your outstanding service.

cat martin

a year ago

David replaced my transformer & shorted contractor. He was very knowledgeable & professional explaining each step. Thanks again for ARS

Duane Custard

2 years ago

Lukas was very courteous. He was very helpful and detailed. He was very informative. The work crew was out to do the repairs in a very timely manner. Good job guys, your work is much appreciated. I would recommend you to anyone needing HVAC repairs. ♥️♥️♥️♥️♥️😍

Jessica Stewart

2 years ago

Casey was absolutely amazing! He was very kind and professional. He was thorough with everything he did and made sure that everything was working correctly before leaving. He worked so hard to ensure that we had running water again. I would highly recommend this company just because of him. He even stayed calm when the woman at the water company didn't want to listen to what either of us had to say, and just blamed the plumber. Even though he was the one talking to her, and the issue truly was on the water company's end.

Avery Jankowski

2 months ago

Called about an AC repair, and they came out same day (on a Monday as well) and got it fixed quickly. Would recommend.

Amelia Weiss

8 months ago

ARS has been timely, kind and professional every time we’ve used them!

Demonzia Tolbert

4 years ago

I was not satisfied with the young man that came to service my unit. First of all he did things quite different from the other tech's that was concerning to me
Now that it is warm i go to cut my air on and nothing coming out but heat.

kandy Ross

6 months ago

The tech Phillip was very nice and professional. Did a great job.

John Liu

7 years ago

Great job and service. Marcial is honest and knows what he is doing. He gave me an estimate to replace my water heater and pressure regulator. I wanted a particular water heater from Home Depot, and he promptly picked it up and installed it at my home and hauled away the old one. Marcial went the extra mile to explain every step to me and to do a really fantastic job. ARS/Rescue Rooter of Nashville really earned their A+ BBB rating. I will be calling Marcial and ARS in the future for my plumbing needs.

Charlie Hackett

7 years ago

Dustin was very knowable and did a great job. When he completed job all plumbing adding heater was level and not in any binds. His completed project is a good reflection the type of person he is. The one thing I wish the company could do is develop or purchase something that could help your employees lift the hot waters heaters easer so that they don't risk a back injury. Thanks Dustin for a job well done.

Isabella Margot

4 years ago

ARS/Rescue Rooter told us our hot water heater needed to be replaced and MOVED due to basement flooding and a ton of codes violations. They quoted us $1,500 - $2,500.We've had licensed plumbers work on the house before and multiple inspections done on the home (purchase and refinance) and no one ever mentioned ANY codes violations to us.We contacted Holt Plumbing Co., LLC for a second opinion and the representative agreed with us that the quote/assessment from ARS sounded strange. She recommended we try and dry out the heater with a fan and a blow dryer before trying to re-light the pilot. We did and it lit right up.We called the ARS plumber back to complain and he said HE NEVER EVEN TRIED TO LIGHT THE PILOT. He said our renters told him they had tried to light it the night before and it didn't work so he just TOOK THEM AT THEIR WORD. On top of THAT, he also tried to charge us a service fee for coming out to the house that the company never mentioned to us on the phone.Overall, not a great experience and one that almost cost us $2,500 for NO GOOD REASON. Sorry for all the caps, I'm just shocked & so happy we didn't use this company!!

jeff

2 years ago

had an appointment on Thursday for a 10 o'clock inspection and estimate called them back Friday morning and all they could say was I'm sorry we'll schedule another pointment today from 12 to a 5 instead of We will be there immediately. I would not use them to do any work for anything anytime because they suck.

Senna Brasher

4 months ago

Friendly and well informed. Made the repair easy to understand.

Terry Gould

5 years ago

Mike did an outstanding job. His professionalism and knowledge are beyond his age. He was courteous, polite, careful and even though the install took a few hours (which was expected for a complete heat pump change out) he and Wyatt were absolutely non-intrusive. Because of them, the sales rep, Billy and our technician, William, ARS will always be our first choice for air, heat and plumbing.

Pamela Butler

4 months ago

Marc Cathy was very professional, polite and friendly. He did an excellent job.

Dazaly Reyes Montalvo

7 months ago

THE BEST, very responsive, knowledgeable. I am pleased with their services. Ryan was very knowledgeable and taught us how to set up our two thermostats, gave us a lesson on how a two system house have to be set up and all the factors that might affect it, he was very polite and respectful.

babygrl654321

5 years ago

Billy was great, he answered all of my questions, gave me all the information I asked for. He really helped us out!! I definitely recommend him, and after working with him I definitely recommend the company!!! So happy we went with them!

JaQuita Stewart

2 years ago

I found their flyer at Home Depot in regards to HVAC installations. I called to set up an consultation and the staff seemed nice. I called back a day later to cancel my appointment and I stated “ I will call you when I'm ready to reschedule, please dont call me” (some companies will call and email continuously to reschedule). The first lady asked if it was because of another contractor I spoke of previously (this is unprofessionally because its none of her business) then she said she would rely the message. I was called by their staff 3 times after that. Im not sure if they would have done a good job or not but disregarding my simple request to not be contacted surely makes me wonder. I probably won’t be using them in the future.

Blessed Christian Mom, Tami

2 years ago

Alfred did a standard review of my unit I guess? I was approached at Home Depot about a great deal of $19 to have my AC unit check and he was very polite and very professional and gave me some great recommendations and I would definitely use them once I can afford to have these things done!

Katy Kinard

a month ago

Deshawn went out of his way, extra time and effort to do the best job. Also showed me before and after...hard worker.

Dwayne Cates

a year ago

ARS has exceeded all my expectations. I have 39 years experience in the hvac industry and know what a great experience looks like. The Install team was most respectful of my home and worked so effortlessly together. I will use ARS again when needed and would strongly recommend them to anyone.

RoyBoy 231

6 months ago

The tech came out quickly in the window they gave us, did the service and talked through the process. I hope I won’t need them again but wouldn’t hesitate to call if I did.

David Tinney

2 months ago

A technician named Will came out of the property to do preventative maintenance and he was extremely professional. Absolutely an exceptional gentleman. I will be using this company again.

Mandi Noland

2 months ago

Ac tune up!! Such a nice guys! Very thorough and professional

Sasha Shuff

2 years ago

The reviews are real. This was the quote I received this morning for a water heater installation in Franklin. No permit is required in the state of TN. I do not need upgrades for codes as I have an expansion tank and full port shut off valve existing already. I was quoted 1275 and 1500 including the water heater and installation “to code” by two local plumbers. But ARS want $1300 plus then I still have to buy the water heater of a lower quality from Home Depot for $419. Total is $ 1719 - OUTRAGEOUS! $200 for a permit that isn’t required is theft. LOWES handled water heater and installation for a total of $1038. $700 difference

Susan Crawford

4 years ago

Craig was prompt, friendly, respectful, clean and hard working. He explained everything that was wrong, everything that he needed to do and how he would be doing it. He explained the pricing as well so I knew what to expect when the job was done. I highly recommend this employee and would be happy to have him work on my unit the next time it needs to be serviced.

Donna Mcgrady

4 days ago

I paid 1,030.00 for the tech to come out and fix my unit, and another 288.00 to clean out the pipe the first guys didn't do after he cleaned my unit,

Jordan Godsey

a week ago

Do not trust this company. Called at noon for the 24/7 service. We were told someone would be out from 5-9pm.. called back at 8:50 pm and was told a tech was running late but they were still on their way.. 9:45 pm we had to call back, the agent said “sorry but we can’t make it today” very unprofessional and advise anyone needing service to look elsewhere

Ayush Giri

6 years ago

Todd Santana and Richard Pickren from ARS Rescue Rooter replaced a power vented gas water at my condo. They were both polite, courteous, highly knowledgeable and helpful. They also did an excellent job with the instillation.

H Q

7 months ago

Mike came on time, the job was done professionally and efficiently. Thank you Mike!

Cathy Jean Brooks

a year ago

Terry was wonderful. He found the issue with the sewer backup that flooded our basement and he was excellent providing great customer service. He is a great representative for ARS

Shelby Ezzell

a week ago

Our rep was amazing! He went above and beyond when checking our unit. He was friendly, communicative and thorough. Best tech we’ve EVER had!

Sharonda Hickman-Broadway

4 months ago

Enjoyed the summary of repair work needed in the future and professionalism

Brentwoodupser

7 years ago

We would like to recognize ARS Rescue Rooter employees, Matthew and Josh for thir Outstanding job last week installing a new Heating and Cooling System in our home. Their professionalism was immediate and constant throughout the entire process. We felt extremely comfortable having them in our Home. I will highly recommend them to my Friends and Neighbors. The 'Crew that sealed and cleaned the Ducts did a great job as well. We will definitely use ARS in the future. Thank you very much.

robert atkinson (Bert)

10 years ago

Billie Hallmark was an excellent technician. He was courteous, knowledgeable, professional and trustworthy. He found the problem, explained the situation, and quickly made the repairs. He not only restored our faith in ARS Heating and Cooling, but in mankind in general. (Perhaps that is too much..... but we are so relieved to have our air conditioning problem fixed and are surprised we were so worried over what turned out to be totally manageable.) Thank you Billie!

LaQuita Crutcher

9 months ago

I called ARS because the water heater at office was leaking. They came out the same day and was ae to replace the waterheater the next day.

Grady Ring

a year ago

The 2 young men that installed my ac system were very knowledgeable, friendly and professional. Did a great job and finished in 1 day.

Nicholas Kingsley

8 years ago

Keith Wagner and Michael Charlebois helped to install a split system in less than a day...after purchasing the units the day before! The entire crew was very professional and proficient; I appreciate their timeliness and would highly recommend this company to anyone looking to replace their AC.

Blake Reasons

a week ago

An ongoing issue that took a week to fix resulted in several techs in the home. All were extremely professional and courteous and eager to help. Finally fixed the issue and ARS did what was needed to make the it right on the money paid for a false diagnosis. Overall, recommend to have them out. 4 stars instead of 5 simply because it took several attempts to find the real issue.

A Marie

3 years ago

I really can’t express how terrible this company is. They literally have been out to my house FIVE TIMES since December 3 and each time a new technician comes out and recommends something completely different and out of context from what the last tech recommended.The first time they came out, the tech tried to immediately sell me on his “Black Friday/holiday sale” of a $6,000+ new heater. Not sure he even looked at my heater before recommending the up-charge to replace completely. This is his recommendation on a system that up until that day, had literally never caused me any issues before.When I declined, he charged me $1400 to replace the motor in my current system. Later that day, another tech came out to replace it, yet by later that evening, I still did not have heat.The day after that a third tech came out to the house and “fixed it.”By Dec 6, the system has failed AGAIN and a completely different tech came out. He said it’s a sensor, “fixed” it and left. He also tried to upsell us on a $400 thermostat (funnily enough you can purchase these for $25-$100 at Home Depot but ok, thanks for recommending the ridiculously priced one).Fast forward to this week - we’re without heat AGAIN so they send a FIFTH tech.This one says the whole issue is the wiring to our thermostat is wrong. I’m so angry that I had no less than FOUR TECHNICIANS out before him and somehow it’s now a wiring issue that the ALL the other technicians missed?!I mean, it is honestly preposterous.He also tried to sell us on a $900 thermostat in addition to the charges to rewire. (Not only can these guys not get their stories straight on what the issue is, apparently they can’t agree on thermostat costs either.)ARS needs to do the right thing and honor their supposed refund policy and refund me the $1400 they charged me out of nowhere when they’ve made it clear the motor was never even the problem.Somehow, after the ridiculously poor service and advice we’ve gotten from them this far, I highly doubt they’ll honor their refund policy either.Avoid this company at all costs. I wish I had*update: I still don’t have heat, but I did get a full refund from ARS. I appreciate they do honor that policy.

James Dean

6 years ago

Very expensive $1,600 they tried to charge me for water heater installation and it didn't work. Worst customer service I've ever experienced. They spent 5 hours installing a water heater tank and it didn't work ... I do NOT recommend. Get someone more experienced !

Jia Zhuang

a month ago

Very good service and personality!

Millie Knight

4 years ago

Today Garrett came to my home for a service inspection my husband requested. I was very pleased with the manner in which he performed the inspection and at that time he recommended an air purifier that was not even thought about. His knowledge on the products and explanation on how it would protect our family was invaluable. He was highly professional and made us feel comfortable with all the decisions we made for our future. Thank you Garrett for your genuine smile and expertise.

Petros Bokretsion

5 months ago

It's been approximately 6 months now since I completely replaced the AC internal and external unit of my house. Spent 13k on it in total. I had about 7 services visits with a same repeating installation issue. Spent the night on a 35 degree faranheit because they did not have a tech available to come and help me. All this to say that don't trust what they are guaranteeing you and find a better company. They will not install it their products the right way.Update:03/03/2023, The issues I had were finally addressed.Management team (Two VikingsLooking dudes) came and fixed everything. It's been more than a month and I'm not having the same issues anymore. Overall, I'm just glad it's working.

Cindy Patterson

6 years ago

Justin & Jordan C. were both knowledgeable and capable in the installation of two HVAC units for our home. They were hard working and very pleasant. We appreciated their help and courtesy.

Kathy Felts

10 years ago

Today, our new heating/air conditioning unit was installed. The installers, Chris McCreless and Jordan Neely, were extremely professional and thorough. They took their time with the installation, everything was visually perfect and they were patient with their explanations, It was obvious that they would give all the time needed, for us to be comfortable.I am VERY pleased that we went with ARS in Nashville and I look forward to working with this company (and Home Depot) for many years to come.*Chad, our salesman, did a great job as well. Actually, it was never my intent to buy from these two agencies, but he won us over and helped us feel very comfortable with our decision. We are pleased!

Patrick Champlin

7 years ago

ARS Rescue Rooter sold my wife a few small things in the past (like a whole house breaker, unnecessary) to establish a supposed relationship. I wasn't around. When our 10 yr old hvac stopped heating she suggesteted calling them. Of course the technician said it would be smarter to replace than fix. And he even warned us not to take the first price. Knew he was setting us up!So they send the salesman (facebook shows him to be an ex used car salesman which explains a lot). 'Oh yea, you get the senior discount, and the faithful customer discount (suckers).' We are retired. My trusting, church going wife suggests a new hvac should cost about $5500. 'Oh no, I can't do it for that! Look a the pictures of my kids on my phone, sweet huh. It will be $7500 for a 4 ton 14 seer Goodman, we can put it in tomorrow. Your's may quit working at any minute.' I ask for a price breakdown on parts and labor. 'Oh we'll get to that later.' Snicker, snicker. Sign on the line, use your home equity line, I won't even have to do the bank loan paperwork.'OK, I'm out the door, they'll be here tomorrow. Bye.' I call after they install it for a breakdown. They don't call back. I go to their offices, 'Oh well we do a one price install.' (No details so they can't be pinned down). I get home and look up the Goodman they installed online. I can get it retail, delivered for about $2800 !!! Throw in a generous $1500 for a couple of hours work and miscellaneous supplies and you're only up to $4500 ! Where did he get the $7500 figure? I guess he gets a percentage. ARS Rescue Rooter has 'ROTOROOTED' us for about $ 2000 to $3000.And, there was a dented panel they said they would replace. Haven't heard a thing. And the house fan came loose and was grating on the housng and they had to come out and fix that. It is now my passtime to let everyone on the web know what theives they are. And I'm looking into a billboard for the highway. Unless they send me some kind of rebate for at least $2000 they won't find work on this end of town again!

Melinda Brooks

a year ago

Michelle, along with another tech in training, installed an air scrubber unit, a corrosion grenade, and two surge protectors on our two units. Both techs were very professional, friendly, and they did an outstanding job!. They were by far the best that have taken care of our routine service.

Clark Leatherman

2 months ago

Company sent Deshawn and was very satisfied with the results. I would recommend. Thank you.

Janette Hill

2 months ago

Cutler unclogged my main drain pipe outside. He was on time and very curious. Nice personality.

David Watson

a month ago

Technician Isaiah Corbin of ARS in Nashville was very courteous, polite, knowledgeable and concise. To me, that is the definition of a professional. Knowing ARS has staff as mentioned, I am a very satisfied customer and will continue to use your services.
Thank you.

Eugene Vercek

3 months ago

Phil was professional and personable.. Awesome work..

Jacob Martin

a year ago

Mitchell, the technician, did a thoughtful and thorough job inspecting our drainage pipes. We also appreciated his willingness to explain the process to help us understand how our drainage system functions. I would not hesitate to recommend them based on the experience.

SOFIA ERILLEEY

a year ago

I can't imagine how amazing and wonderful job they did, they are very professional, quick respond,on time appointment and very affordable price. Truely I am tongue tied of how lucky I am having this business and letting everyone to use this ARS/RESCUE ROOTER for every kind of services you needs in your home.

Tim Blanco

a month ago

This is company that cares about their customers and stands behind their promises.

Henry Anness

5 months ago

The service you provide is not good it's all about money I would not recommend your company to anyone

Monica Howard

5 years ago

Brandon and Ricco did a great Job! Friendly, efficient, knowledgeable, and clean! Couldn't have asked for a better experience with this company. I'm very happy with the all around experience and service.

Dennis Sperrazza Sr

8 years ago

There were a number of issues associated with the installation of my HVAC system that Billie came in and corrected or, if it was beyond the scope of his capabilities, notified the ARS office that installers needed to come and fix.Billie worked quickly and effectively to figure out what was wrong and kept me appraised of his progress. He was very considerate of making sure his shoes were covered when coming in from the outside and respectful of areas he worked in.I was very satisfied with his attention to detail and thoroughness.

Mandy Goodin

7 months ago

Professional, courteous, and efficient service. The tech's name was Tyler -- he was great.

Gloria Victory

6 months ago

The repairman (Cody) was very knowledgeable and listened to my issues. His solution was exactly what I thought. My experience was very pleasant

Larry True

2 weeks ago

I really appreciate their work. I have to remember to check the filters

melissa smith

10 months ago

I had to purchase a new HVAC unit, they handled everything from helping me to select, installing the new unit and showing me how to operate the thermostat this was done by Professional Service Personal!!! 💯 accurate, on time, clean up and patient! I definitely recommend this company!!! Easy payments and no stress!!!! Satisfied 100

Ms. Green (Notary and Signing Agent)

a month ago

Mr Richey was knowledgeable and professional.

BJ. Caldwell

8 months ago

The people were very nice And professional The salesman was very nice and knew what we needed and wanted The Installers were polite and nice and did an awesome job If it had more stars I would give 10 out of 10

C Holcomb

2 months ago

Wasn't able to repair and didn't value they word of 24hr service

tim blanco

a month ago

This is company that cares about their customers and stands behind their promises.

Samantha Rodriguez-Harris

4 years ago

Went disaster struck our hvac unit this evening I was lost on who to call and/or trust (especially with it being so late). Thankfully with one call A.R.S. sent out a wonderful technician Craig W. he could not have more knowledge or polite. He promptly was able to accurately diagnose what the issue was. Craig was transparent throughout the whole process. Now I do not usually post reviews one way or the other. But I was so impressed by not only how awesome the company was to be able to send someone out outside of normal business hours; as I was expecting to be miserable for at least 12 hours. But also with Craig, he was able to be to my house in about an hour, then diagnose/fix/verify the fix in another hour. Overall I highly recommend this company and greatly appreciate that they have such a genuinely good hearted and trustworthy technician working with them. They definitely have a new customer for life.

Dwight Leath

7 years ago

We had two techs Josh Walton and Joey Duffle install a new HVAC unit at our home.They were polite, worked hard, and did an excellent job installing the unit. These gentlemenshould receive a pay raise from ARS, and I would recommend these techs as well as theservice tech, and salesmen. The salesman did not push us to buy the most expensive unit, but made recommendations that best met our needs. I highly recommend ARS/ Rescue Rooter ofNashville.

Jonathan Hawley

11 months ago

My two year old AC went out. Called for them to come and fix it. The lady on the phone seemed irritated and was talking extremely fast. She told me I would receive a phone call that evening 30-45 minutes before the repair was to be done. 9pm rolled on by and I called to see what was going on. Mind you the first time I called was around noon.Now I receive word that the person who booked me, over booked the schedule and I wouldn’t be able to get a repair until tomorrow. There are several things wrong here, which probably went unaddressed. I could have had another of the 1000 HVAC repair men in my area to come fix what took the man 5 whole minutes to fix. I was swindled into a year long contract to boot. To top it off, the repair man was scheduled to be out at 8-12am. Here we are at 1130 and I haven’t received that “promised” 30-45 minute phone call regarding his arrival. The person on the phone promised I would be the first in line for the morning schedule. So for my review, I’d give this a 1/5. I would give a zero, because the repair took 5 minutes and the part cost 15$ on Amazon. They wound up costing me over 400$ and the headache that went with it. Not to mention my dog almost died, it’s the middle of the summer.

Art Blackburn

a year ago

I experienced problems in having someone to provide the maintenance, However,thanks to Ms Renae Carter, of ARS, she came through with flying colors in having someone to do the maintenance!It is because of people like Ms Carter, that I would recommend ARS!

Todd Randolph

3 years ago

Called with a drain emergency on Saturday morning at 8am. They scheduled an appointment between 9am-1pm. Waited all day and as of 4:30pm still had not showed up. So called their after-hours call center. The lady assured me someone was on the way they were just very busy and running behind. As of 9pm still no show. Two more phone calls to their after-hours service and still no call back and no show as of 9am Sunday morning!! Meanwhile our drain has backed up into our basement and we can't use any of our plumbing fixtures. Basically no water and no toilets!!And they have the nerve to play this completely bogus recorded message while you sit on hold about how great their service is and their prompt response to after hours emergencies.....what a joke!!

Felicia Lowe

2 years ago

I had my kitchen facets and garbage disposal disconnected and reconnected due to counter tops installation.The you my man that reconnect d my plumbing was fantastic. He was very professional and very thorough. Not to mention how keep nd and friendly he was.I was more than satisfied with the service I received.Felicia Lowe

Lisa Sink

8 months ago

We had plumbing drainage issues. These professionals were the best, from Jennifer who set the appt to Michael and Mark who came out an quickly finished the job. Price was great, especially under same day service. Will use them again.

steve richards

a month ago

Within time frame, professional, quick job.

Freida Beazley

7 months ago

They were supposed to come repair a broken pipe by 5 pm yesterday. They didn't show and said they'd come today. Still no show. Now they say they're coming tomorrow. Hope so but I've lost confidence.

Jacquelyn Coleman

10 years ago

Doug was very polite, friendly he really knows his job. He is did a great job.
I would recommend this company to my friends and neighbors.
I am really pleased.

Jeff Durham

a year ago

I'm a facility manager and, at first, I had a difficult time getting someone out. However, as I found out, because of the icy weather they were hopping, trying to get everyone's water back on. When Chad Thomas arrived, it proved worth the wait. He was professional, competent and kind. He explained why I had had a difficult time getting someone out and, of course, once I understood that they were doing their very best to help as many people as possible, I regretted being impatient. I do recommend this company and can highly recommend Chad Thomas!

Wayne Williams

2 months ago

The tech Michael came out and alleviated an issue with my ac condensation lines being tied in with my water heater drain line pan. He did a great job in a timely manner that was very impactful for me as a customer. Especially since a couple competitors refused or did not know how to do the work. Thanks Michael!!!

Derrick Jenkins

4 years ago

Laura was very pleasant and made sure I understood who the company is. She took the time to explain the equipment as well as the pricing and financing. I would recommend her to anyone who is looking for a affordable and reliable heating/AC unit.

Kevin Balkwill

7 years ago

Jeffery Steele and Josh Walton from ARS-Nashville installed a split system outside my home and in my attic and were professional, courteous, and efficient. Thanks for your hard work in an extremely hot environment.

sandra hesson

2 years ago

Our installer arrived promptly after a courtesy call. He wore his mask throughout the entire visit. He was professional and completed the install in a timely manner.

Nancy Cook

a month ago

Call on 6-28 they had someone out that day to look at our unit and it was fixed the next day

Jessica H

a year ago

Terry did great work installing our new kitchen sink and reworking the existing plumbing to accommodate the water filtration system in addition to the much larger fixture. He took the time to make sure everything worked properly and looked great. I will request him again in the future. Thank you!

Tom Bolt

4 months ago

I had two needs that needed attention. They were handled extremely well, in a timely manner.

Steven Murphree

3 years ago

This company installed a new unit in my home 5 years ago. They did it quickly and affordably. Why only 2 stars? They call each year to schedule regular service, I accept, and then they are no shows or reschedule 3+ times/year until I tell them try again next year. When the unit failed 3 days outside of warranty it was the same deal. Unkept promises. I ultimately called a small local company that arrived on time, located parts, and had my unit repaired the next day. If you need anything from ARS just lie and tell them you want a new unit installed. Otherwise there is no way they will show up.

Harold Crowell

7 years ago

John Burris and his helper worked to install my 24 year old hot water hearer and bring everything up to codes. He did an excellent job, taking most of his day since so much of the system was out of code. I would recommend him strongly if you are having a problem. He cam out on one of our few snow days and did great.

Darnnell Harris

4 years ago

Craig Ward, It was an honor and a privilege to have Mr.Ward out at my home today, I can honestly say he went above and beyond in great detail and his explanation was second to none the best. A lot of useful information was provided to me today.Zero pressure zero obligation to get my self into debt offered all kinds of solutions to minor problem on how to be more efficient. I walked away with a good feeling and that I will be utilizing this service again and will highly recommend this service to my neighborhood. Thank you once again for your service and God Bless

Coming to gettruth

4 years ago

Mr Craig was so professional and new exactly what to do to fix my air conditioner correctly.He was so kind and I felt very comfortable with him, like an old friend dropped by.Thank you for sending him.

Bell Lyons

2 years ago

The technician was on time , courteous and professional. He took the time to explain what he suggested and why. He did not try to upsell , merely made suggestions since my system is 18 years old.

Tu Nguyen

a year ago

This is another company who cares nothing of people’s time. I was scheduled today 12pm-5pm for an ARS tech to come out and fix the problem just to be told that I was actually scheduled the next day. Mind you, I made the call and schedule this morning, so there couldn’t have been any misunderstandings. This was 5 hours of waiting in a hot house to pay a $109 fee to have a tech to just come look at it. For them to not show up after all of that and change the appointment is insulting. By the way, this unit is as new as 2 years.

charyl bersuder

5 years ago

Jordan C. and Kenton D. were the two gentlemen that install my unit. They were very professional and did a good job. They didn't seem put off when I asked numerous questions. They were very knowledgeable. They work very well together as a team. Very courteous and polite They did a good job cleaning up.

Maranda Daniels

6 years ago

Even though we are renovating two houses and I wasn't concerned with cleanliness, these guys were respectful of my floors by wearing booties. They were also super efficient even though it was raining cats and dogs! The work went fast, and now I have two brand new HVAC units after 15+ years of difficulty with the old ones. I couldn't be more pleased, and the price, considering that I had two units installed, was more than fair. I'll be calling them again when I need plumbing done!

Deborah Turner

4 months ago

Company called to inform of technician arrival. Returned with pictures of items of interest. Then let me know the condition of my unit. Very friendly and followed safety protocols. Answered my questions. No pressure to make decisions and let me know what their prices were.

Jean Livingston

2 months ago

Long story short ARS tried to scam me. Keep reading for the whole story.My electric bill was averaging about $300 a month and my AC wasn't working so I called ARS. A repairman showed up just after 4pm and did an inspection. He told me if I signed up for some membership program that he would discount the repair which would require disassembling the furnace and welding in new coils but that it would be a next day job because his shift was almost over and the cost would be 1000's of dollars. I signed up and then he went on with a quick fix which entailed washing the exterior of the AC unit and leaving. Weird because he said the problem was with the furnace. The AC still did not work. So I called back and a different repairman arrived and did another inspection. He said the furnace required a new part that he did not have on hand and would have to order and would be back next week. It was going to cost over $1000, then he left.The next day I called another company for an opinion. A repairman came out and said it was a simple fix and explained why my electric bill was so high because of this broken part. He got the part from his truck, and changed it out in less than 20 minutes and the total cost.....he didn't even charge me because he felt so bad about my experience with ARS. It would’ve been right around $100, mostly for his time as the part was inexpensive.That ARS guy who said he would order the part and be back next week…never saw or heard from him again. Don’t buy the stupid membership and don’t hire this company.

Janice Crumpacker

7 years ago

Josh W. was part of a four-man team on a massive all-day installation to replace gas and electric ac/heating units in an older home. Josh did a great job and was very professional. It was not easy work! Thanks.

Tom Norton

7 years ago

I just had a heat pump installed by ARS Nashville and am very pleased with the work of Keith Wagner and Zac Durham. They came right on time and finished the job within the time frame promised and we are now enjoying a cool home in the heat of summer. Thank you gentlemen!

Mariko Irving

7 months ago

Jonathan was a joy. He came in, diagnosed the issue and was out in less time than it takes to cook a 30 minute meal. He was kind, personable, knowledgeable and an overall huge help in our time of need. I highly recommend ARS Rescue Rooter to anyone who needs their service.

Genell Jordan

a month ago

Logan was very knowledgeable and informative about their products and services.

Rick Calligaris

2 years ago

I have been an ARS Rescue Rooter for many years and their service quality and professionalism have continued to decline. Especially, over the last two years. My most recent experience with them was on 5/20/2020, where their Technician performed a Spring inspection of our HVAC system. Upon completion of the work he provided me an invoice outlining the work performed and then proceeded to inform me that our system had serious issues, including a bad condenser coil and a blower motor that required replacement at a cost of $2,930. Since there were no apparent symptoms as he described and our HVAC system was less that 8 years old, I decided to get a second opinion and hired a highly recommended company by several of my neighbors. This individual came to my home a couple days later and went through everything. He was detail oriented, and I watched him through the entire inspection. The end result was that there were absolutely no coil leaks and all blower motors were operating within the manufactures tolerances. Next, they opened up the outside equipment cabinets and performed a detailed inspection, including leak detection. No leaks were found and they cleaned the coils, which ARS should have done but didn't. Since this work was completed our system is running better and more efficiently and our A/C runs considerably less while the inside of our home is much more comfortable (at a one degree higher thermostat setting). Since this occurred, I have made multiple attempts at cancelling my service with ARS and each time I call them, I get transferred to a department to process my cancellation request and conveniently I am always required to leave a message. To date, no one has ever returned one of my calls and they continue to charge me a monthly fee, which will be addressed through legal action. My word of advice is to avoid ARS Rescue Rooter completely and find a reputable independent HVAC company. I'm giving them one star, only because I cannot post this review without a rating. If possible, I would give them a BIG FAT ZERO!08/18/2020 - Update to the review above:Based on quality of service and questionable business ethics, which I shared in my prior review I have decided to provide an update based on an additional issue that I experienced with ARS Nashville on Saturday, August 15th. At the time of my initial review, I had cancelled my service with ARS and hired a reputable independent HVAC service provider. Now, it has been more than two months since I cancelled ARS services and to my surprise, I noticed a new charge to my credit card for an ARS monthly service fee. I contacted them immediately and received a ridiculous excuse and have since contacted my credit card company to begin the process of fraudulent activity by ARS. Additionally, I have contacted an attorney to ensure this does not happen again and if so there will be much more serious consequences for this less than ethical company. My recommendation is that if you need HVAC service, DO NOT use or trust this company. If they have done this once, they will do it again.

Sheila Blaylock

a year ago

I called to have unit inspected because it kept ri and wouldn’t shut off. I was told someone would be out on Friday no one came or called. Saturday no call or service. Monday no call . I called them and they stated they don’t see any notes on my account. I paid $ 324 to have my units checked twice a year, and l just paid 13,000 for brand new unit last month. I called to speak to manager was put on hold then told they would call me back. Someone did return my call . I asked that my $ 324 be returned l will get a plan with someone else

Merdin adam

a month ago

Our ac went out yesterday, June 16 2023, so I called and within the same night they sent a specialist to take a look. The specialist arrived on time, was polite, professional and quick to solve the problem. Everything was smooth and fast. It was kind of an expensive fix, but worth it to have ac in this hot summer! I ended up paying a total of $830 for parts and labor, anything more and I would have considered a new unit all together.

Carla Foster

2 months ago

Brennan was courteous and professional. He was knowledgeable of what was needed and made needed recommendations

Phyllis Crosslin

2 months ago

Will was great!!! Very professional and most of all got my ac working!! 🥰

Brian Hubert

4 years ago

Great service! Tech (Craig) was freindly and thorough. No pressure sales, just straightforward about condition of my HVAC unit. Will use again.

aa wins

7 years ago

One friendly advice: Get a second opinion.I'll give them the benefit of the doubt, their technician/inspector is either incompetent or they are just outright scammer.Our A/C stopped cooling and we called ARS to get it checked. Inspector said the replacement parts would cost us $1,800. He recommended replacing the whole unit instead. Salesman came and talked to us into getting a $6.5k unit for 2 hours. We trusted this guy and signed the contract to get it done the following day. After some research about this company here, something in me keep saying to get a second opinion. Lo and behold, somebody came right away and got it fix for $160 in less than an hour. I'm sad that they are the sole partner of Home Depot (that's what the salesman told us), just imagine how many homeowners they manipulate into spending unnecessary several thousands of dollars for them just to put food in their families mouth.

Jamie Ledbetter

3 years ago

Our representative Laura Blevins was FANTASTIC. She offered several options for our new HVAC unit. She was very knowledgeable on the products she was offering. Thanks you for everything.

Jennifer Hileman

a year ago

Everyone was very professional and did an amazing job. And they hauled away our old unit and cleaned up all the debris from install ion.

Ibel Sanchez Mesa

3 weeks ago

They were able to within 2 ours of my first call to do the estimate and they did the install next day. They literally saved our lives.

Lynnetta Lyons

5 years ago

Installer Dillon Howell & Helper Deshawn Willis was very polite, did not waste any time installing my new unit and removing the old one. Making sure everything was in working order before leaving.

George M

7 months ago

I spent over $10000 installing new equipment hoping I will have atleast 5 years of peace of mind but every year I have to call them reasons AC or heater is not working, today I was surprised when they came and say whatever is not working will cost me $180 some dollars, this not what I expected when opting for new system, I feel like I was scummed by this people.

Tara Parham

3 months ago

They are courteous, efficient, clean, and knowledgeable. When we have a problem they come out the same day and fix it.

Don Mehaffey

8 months ago

So while in Home Depot they where selling 45 dollar tune ups for heating so I agreed. ARS called on on Sunday morning to set up the appointment, Just so happens our heat went out during the night our house was at 63 degrees, when I spoke to the lady she said they would send someone. Phil came out looked at the unit for about 15 mins the proceed to tell me that I had a 17 year old unit with a Freon leak, hole in the coil, and back up heat unit was out, total repair cost $8000.00 new unit would be cheaper then repair his service call $109.00 and he left us with no heat! Had another company come out was there 30 minutes had heat, when he came in the house I asked what was going on, he said fan was running backward and had a bad capacitor and the electric backup heat is now working service call price $80.00!Estimator for ARS came by the replacement cost for a new unit was going to be13,000.plus he looked a little surprised when he walked into my warm house! By the way ARS I have my heating and air license in Indiana I knew what the problem was before Phil came out! you and he should be ashamed for trying to take advantage of people!! SO buyer beware of ARS and Home Depot!!!! And just so there is no question your a ripoff the coldest night after my unit was fixed it kept my house at 71 degrees and no problems!!!

Lee McCroskey

7 years ago

We called on a 95 degree day when we determined our loft AC was done. The Sales Manager from ARS Nashville showed up within 30 min.! We had a new HVAC installed the next day by Kevin J. and Dillon H. Quick turnaround, happy customers!

Vicky Jackson

4 months ago

The technician was polite and professional. He was thorough and even cleaned out my unit! I didn't expect that. Thankyou Ben

Sandra Newcomer

3 months ago

They are great at getting repairs done quickly and correct. The only reason I don’t give a 5 is because the last maintenance check they came out for the tech tried to lie and say our unit is over 7 years old when I know for a fact it is only 4 years old we lived there when it was replaced. To try and get us to buy a new unit. Trying to scare people into new units and using lies is not a good look.

Diana Griffin

6 years ago

what a awesome group sent to our home on 4/20/2017 to install unit Mr. Justin M and Mr. Mikel F they were very nice an work great together as a team they sup came over to check on them an he was nice also we thank you much for the respect shown at our home an the service given ** couldn't had it any better THANKS Griffin Family

Troy Snider

8 years ago

ARS replaced my heating and air and also added a mini splits. Grady was easy to work with to find a good price. The crew that installed the equipment were exceptional. They were knowledgeable, professional, and cleaned up.

Henry Johnson

2 years ago

Casey Foster was very professional and knowledgeable .The level of service that he provided today was top notch and I rate it as a level 5 out of 5. I will be using the company again in the future and will tell all my family and friends about ARS Rescue Rooter.

Ladysmilesmuch

2 months ago

Isaiah came to my home and did a thorough checkup on both the inside and outside unit. Most of the technicians that ARS sends out are good but Isaiah is excellent and I would love for him to always be the person that handles my twice a year tune ups. He is also a really nice young man and being nice is sometimes underrated.

Pennie Davis

4 years ago

Garrett was AWESOME! VERY INFORMATIVE and KNOWLEDGEABLE through the entire process. Prompt and professional, followed through on exactly what he said he would do. We absolutely recommend him, just ask for Garrett!!

Deborah

a year ago

The salesman Greg did not do a good inspection when selling their services. He quoted me a two day start to end to do the job....it took over two weeks. All he was looking at was his commission. The guys that did the job were good under the circumstances. Would not use this company again especially if this salesman is involved.

Chele Osburn

5 months ago

Very personable, knowledgeable. Nice young men

Pris Adams Marable

4 years ago

Garrett C. was courteous, professional and very knowledgeable. Though the quote was not the lowest I had received, Garrett's handling of the situation was very influential in my decision to use ARS.

Leor Katz

2 years ago

They were on time , very knowledgeable and professional.Made sure I got all the information I needed and made me felt comfortable to ask any questions.Will definitely use they’re service again if ever needed.Recommend 100%.

britny mcneese

a year ago

The technician was very friendly and knowledgeable. He gave a very detailed end brief to include pictures. Very helpful and provided great service. Five stars all the way!

Che Flowers

4 years ago

I called The Frog company this morning and they told me it would be at charge of $69.99 I asked if they could dispatch someone to my home after 5pm today the operator/csr said it would be $129.99, she said it much more after 5pm. UHHHHHH NOOOOO!!! I then called ARS immediately after this morning at 6:40 a.m. even at that time the CSR was very pleasant they took down my information I asked them what the service charge would cost they told me $79.99. I asked if they could dispatch someone to my home today after 5 p.m. they said yes, I received two calls letting me know the technician was on his way. at 4:30 William showed up, fixed the problem, and was gone by at 5:15 . He was very courteous, very helpful and very friendly. I love this company. When temperatures rise to above 90° you want FAST SERVICE without companies trying to break your bank. the service call plus repairs were very reasonable. I HIGHLY recommend ARS/ RESCUE ROOTER!!!

Kathleen O'Neill

7 years ago

John B is the guy I want when I have plumbing issues. He has an impressive knowledge and takes the time to explain what he's doing and anything he finds in your house. Great plumbing expertise and great customer service ... a 5 star find!

Michael farmer

2 months ago

Tech was courteous and fast. Had water flowing in no time.

Joe Ezernack

2 years ago

Really don't know never had a chance for them to come out my mom has dementia hey it's her house and I live here with her to take care of her but they wouldn't come out unless they talked with my mother who had dementia and was deaf and cannot communicate so how do you get service from them if your parents are in that condition so I went with the Lee company and got excellent service

Sean McCray

a month ago

Jacob was stellar in his approach and professionalism

Ashley Cook

a year ago

Everything was so quick and easy! We have had lots of bad experiences with other contractors in the past so this was a breath of fresh air during our remodel!

Anthony Puca

a month ago

Our salesman Elton has been awesome, mitigating a scheduling error that stopped us from going on vacation. The two technicians Justin and Bichu went above and beyond the call of duty to take care of us, working on July 3 until 10pm and Justin came back on the 4th of July to finish up. Overall, I would give them 4 stars with the only demerit being the schedulers.

LaQuinta DOE

5 years ago

ARS has always been professional and pleasant to work with. The last time we used them they actually were a little higher than another bid but have used ARS many times before and knowing they guys and how professional they are I went with them and will do so in the future as well.

Juliana Ray

2 months ago

Isiah was fantastic. He checked the ac out for feron. Wired were checkedGauges were checked out. Looked at filter. Everything was goodVery politeDid ask if I had any questions.He did call the office to verify that I was on the pro planReally nice attitude and positivity

Christa Kelly

a year ago

Michelle was very personable and professional and provided great detail regarding the issue! She also offered explained optional add-on services.

Donald Rausch

4 years ago

Having been highly satisfied with a recently purchased HVAC system for our primary home, of course we contacted ARC again when our lake house system decided to self destruct during ongoing 90+ degree summer months. Another good decision, but this time we had the benefit of Billy Keathley, service professional, to guide us through the various choices and options and warranties and rebates, and etc.etc. Billy is most knowledgeable about his products and has the ability to convey his information so that it is easy to understand. This is especially important when choosing a product with which you have limited experience. We were shown and discussed four possible options for our replacement system and now being aware of their similarities and differences, choosing what seemed best for our needs was made far easier. It is rare to meet such a personable, engaging, as well as a highly informed representative from any company. ARC should be commended for employing such a professional person. Billy is an example of the way things should be.

Kelly Newell

4 years ago

Garrett was absolutely a God send today with repairing my HVAC unit. He was extremely professional and he explained in detail why my unit was performing the way it was. My air conditioner is now working and I have full confidence with ARS because of Garrett. Thank you☺️

Tiffany Suttles

7 years ago

AJ was a life saver. He came out and helped us with a poorly installed unit. He then rushed back when we needed him again at no charge. Very professional and helpful.

Catherine Gaines

a year ago

My house is over 80 degrees inside with an infant and multiple children and animals. ARS came out Saturday and did not have the part to repair our unit. It’s Monday evening and we have not heard anything.If we had called and said our 12 year old unit has gone out they would have been out in under 6 hours. Since our issue is a warranty issue we are not of any importance. This is absolutely absurd.

Brooks Hester

2 years ago

Katrina was the tech & she was very knowledgeable & courteous. Used shoe covers when she came inside & always explained what she was doing in layman's terms. Was competent & didn't try to use technical terms to make me feel stupid. Was modest in her upselling and did not pressure me nor try to embarrass me into buying something else. Overall great experience.

Leslie Clark

2 months ago

Installation went smoothly. Came back after my vacation and finished the duct work. Ricky and Preston were very professional and dedicated to getting the job completed. They had issues on another job today and couldn’t make it out til 6:00 pm. Worked dillegently until 9:15 pm to make sure the job was done right. Thanks guys for putting in such a long day to make sure we were satisfied customers. Greatly appreciated.

Jenie Roque

8 years ago

ARS was a great heating company to work with. They were friendly and professional, and they installed our furnace the next day. Markley was very knowledgeable about the equipment and he clearly reviewed all of our options. Our furnace installers Jordan and Christian were very polite and did great work! I would definitely use their services again.

Deborah Langford

3 years ago

The only reason I'm posting at all is because of one of their drivers.We're in an 18-wheeler & their were 5 lanes going I-65N; ARS driver in lane 5 the farthest left; we, lane 4. Those 2 left lanes were to go on I-24W; ARS crossed over in front of us without giving any kind of signal to cross over and get BACK on I-65N and cutting us off on the process. Our payload weighed AT LEAST 38k#-40k#, the truck & trailer alone weigh 33k#. We had to slam on breaks because of his jackass move. It's a wonder we didn't wreck! It would have involved a large number of vehicles. We reported it to their headquarters, but can only hope & pray they fired him for reckless endangerment. If someone is that reckless in their driving, how can they be expected to be diligent in anything else?

Stephen Casebolt

4 years ago

Cory arrived on time, and was polite and professional, he did a great job installing the toilet, and cleaning up after he was finished. I highly recommend ARS/Rescue Rooter and I also highly recommend Cory.

Jeffrey Feix

a month ago

Cleared the overflow drain in HVAC and then added fix to reduce risk of future problems. Professional and pleasant tech.

Frank Tidwell

a month ago

Ars, they are awesome!!!What more do I have to say!!. They are polite, fast , friendly and up front with everything.. nothing hiding...Plus, they are prompt, and committed to get the job ,done right... Thank you, Sincerely, Frank Tidwell

anthony branch

2 years ago

Shatavius was awesome. Arrived early, perform task in a timely fashion, informed me of other services and benefits and was very personable, prompt and professional.

Paul Rozdzialik

2 years ago

Seemed like a good business initially. Unit ran out of refrigerant due to a leak and not getting air (90 degrees inside). They sent a tech out around 11 am. Nice dude. Gave me a repair estimate and left. Then it goes down hill. Puts me on the phone with an estimator to come out to compare repair costs with the cost of a new unit. Estimator comes out an hour later than stated. Pushed for us to buy a $12,000 unit after his whole unnecessary “sales pitch”. Also, he hid the price from us until he was done talking even tho asked multiple times for a price. Decided to go with the $3,500 repair instead. They were supposed to send someone back to temporarily recharge the system. Instead of initially doing that, this company tries to leverage you before fixing anything. It is now 8:30 pm, have called multiple times and haven’t heard anything back. They promised someone to come back out today. No one came, it is 90 degrees in the house and I work tomorrow. They don’t care unless you purchase a whole new unit from them.

Jessica Shook

4 years ago

Our A/C was not working and we met with Billy from Rescue Rooter to get a quote on a new one. He throughly explained the differences between the different opinions and their prices. We received our quote on a late Friday afternoon/ early evening and had a new unit installed on Saturday morning. Thanks!

Marsha Chatman

4 months ago

Danny was very professional and knew what he was doing he was very nice 👍

Christopher “czar” Smith

2 years ago

They replaced my HVAC unit and did a great job. I called them for plumbing last week. Was told twice they would have someone out to me same day. They called late in the afternoon saying they couldn't get someone out today. Frustrating because if you would have told me that earlier I could have went ahead and called someone else. Ended up going with Lee plumbing. They came same day and resolved the issue quickly.

Jodie Kennedy

6 years ago

Jordan C and Justin M did a great job installing my new HVAC unit. They also were great at cleaning up after themselves. I think my hall floor was cleaner after they left. I was impressed at how quickly ARS was able to send someone out to replace my unit.

Bezaleel Castro

2 days ago

Very nice tech thanks for your services

Paul Wright

5 months ago

Service technician very professional and knowledgeable he checked and repaired my AC system and replaced the thermostat the unit performs as it should now thank you very much

Chris Snipes

2 months ago

Very pleased with the replacement of my heatpump.

Amanda Knobloch

3 years ago

We had to replace our water heater. Purchased at Home Depot, $525. HD uses ARS installers. HD stated the cost should be around $1,000 +/-.ARS guy comes a day late, 1st quote was $1,683. 2nd was $1,801, 3rd $1,878. His Reasons for the Increases: Code upgrades, (There are no Code upgrades!) He needed to file with Metro, (I live 30 miles south of Metro) He needed to get permits, (Permits are NOT required to install a water heater), He had to charge to cover licensing & insurance for his company, (That is already done by his company Prior to him stepping foot on the job!), He offered an additional 9 year and 12 year Manufacturers Warranty on the unit, (the unit only comes with a 6 year Rheem warranty). Once this guy was called out on his lies he literally - ran out of the garage !!! Guess he thinks women don't know much! HA HA!!! You Sir need to be Fired!

Rick Lewis

7 years ago

They failed to show up for appointments twice in a row, calling only after the appointment windows had long past, despite assuring us both times (especially the second time) that they absolutely would get a tech to take care of it because the sale of our home was dependent on getting this work done.They were not apologetic at all and said the earliest they could reschedule is in two weeks, which at this point is after the sale date of our home! Now we're forced to pay another company overtime rates to get the work done in time because ARS failed twice in row to show up, putting us in a bind with almost no time left!Do NOT hire this company if you want someone who shows up.Do NOT hire this company if you want someone who cares when they have totally messed you over.

Jen H

a year ago

I purchased a water heater from ARS last year 2021 and it made a beeping noise yesterday so I called and someone came today and fixed it. Keith and Jason have both been very helpful, informative and super nice. Zion came with Jason today and he's going to be great too. I will call ARS for any plumbing issues I have and I highly recommend them!

Deborah Searcy

3 months ago

Logan was my maintenance tech. He arrived on time and was very knowledgeable and professional. He explained in detail, what to expect during his call. Also, explained my smart thermostat.Logan is a great representative for ARS. Please pass my compliments along to this young man.

Madison Bumpus

a week ago

Logan was very professional, timely, respectful, and made sure that all of my needs are met.William was very helpful and gave me transparent answers and helped give me my best options.Very grateful for the help and service I was provided today!

Hal Parrott

10 months ago

The quality and timeliness of their work was excellent. Only complaint I might have would be their charges were a bit pricey for what I was expecting.

RL Snow

6 years ago

Twice now we've had appointments with them and they didn't show. No call or anything. This morning they were to come between 8-9 and its now 10:30. I called only to find out they pushed us back and didn't know when someone would be coming out. Horrible service!! Wish I could give a zero. A simple call to your customers to let them know a change of plans had happened would have sufficed. Not to mention they called confirming the time last night! We will be working with another company who cares about serving their customers and following through on appointments.

Mary Womack

6 months ago

Very nice young serviceman. Very friendly. Explained the flushing of the water heater. Also, just really friendly & kind.

Patricia Post

10 years ago

Doug Klohn conducted our annual plumbing assessment for ARS and discussed alternatives for replacing the water heater, which may be required in a few years. He was very thorough, presented options clearly, and responded to questions with detailed explanations. I appreciate his professional attitude and am grateful for the services we have received from ARS over many years. Patricia Post

Kimberly Agin

4 years ago

I signed up for the $49 HVAC tuneup at Home Depot because we just moved into our home and it was scheduled for a Saturday. The tech that came out was very very nice but his hose wasn’t sufficient length to spray the coils so he asked to use mine. Not a problem at all. However, he broke our spigot in the process. He said it was brittle but he told us that he called the on call plumber to come and fix it. Again, not a problem as it was running continuously but he had already reached out to have it fixed same day. About an hour after he left I got a call from one of the plumbers who told me that the on call plumber would be another five or six hours on a job so they wouldn’t be able to come until the next morning (or he said around midnight). I said I wasn’t thrilled with that because our water was running to which he said I should just go shut our water off for the night. I asked if there was anyone else who could come and he said no. I then said I didn’t think that was right and that if I hadn’t had their company out that it wouldn’t have happened to which he responded, “well, if you had a perfectly functioning spigot, it wouldn’t have happened.” I just said fine and got off the phone. My husband decided to cut the pipe and cap it instead of having them fix it. So I texted the gentleman I spoke to saying that I wouldn’t require their services and received no response.My original gut feeling when I was approached by the rep at Home Depot for he tuneup was to say no but my husband thought it was fine. I should have gone with my gut. Definitely far from good customer service. I did reach out to corporate and all the lady on the phone said was that this would be a good training opportunity. 🙄 She didn’t ask for my name or address so I’m pretty sure she didn’t take note of any of it. Anyways, we won’t be using this company again.

James Sutton

3 years ago

Quoted $1250 for water heater replacement labor. $1900+ for parts and labor on a standard residential 50 gallon electric water heater replacement. My water heater is inside and easily accessible. This is absurd for what should be a standard job that should take a trained plumber less than an hour. I do not recommend ARS of Nashville. I will be taking my business elsewhere.

Tammy Manier

2 months ago

They never showed up they never showed up. Waited on them for 4 days. Ask me please don't call nobody else let me make this right never showed up liars unprofessional false advertisement

Charlene Frasher

3 months ago

The positive is that the HVAC tune up was done for $29 through Lowe's. The negative is that they had to reschedule due to several call outs...but it was originally scheduled the day before Easter, I can only assume that was a factor. Suggestion for the company, communicate sooner than later, and confirm again on the day of. If there are issues with timing/scheduling, please let the consumer know as soon as you know, so we can both plan our days accordingly. Overall it was a great experience, from the moment I signed up for it at Lowe's, it took only took a few minutes to sign up and ARS was quick to respond via text and phone call. The tech was very professional, wore little booties over his shoes, was polite, well versed and mission oriented. I recommend using this service.

David Kline

3 years ago

I had a complete hvac system installed in September4. Turned the heat on the first time on November 2nd....didn’t work. Tech finally showed up 7 hours after I called and couldn’t fix it. It wasn’t until Monday when it got fixed. The paperwork the technician left said the thermostat was wired incorrectly. I was without heat for over two days. Their guarantee is a lie. They have been refusing to stand behind it.

Mary Rajendran

a year ago

Thomas Sr. took excellent care of us. He was courteous and professional, and he fixed my broken spigot immediately. Such a smooth process. What a relief. Thanks!

Marci Campbell

a month ago

He was such a friendly guy, I will use y’all again! Thank you Marci Campbell

Ben Upton

a week ago

Got to us quickly and very efficient repair.

Douglas Sharpe

4 years ago

ARS communicated very effectively with me about arrival time. Craig W. is an excellent representative of his company. He was efficient, thorough, safe, friendly, and communicated to me every thing I wanted to know about his work. Great job, Craig.

Andrea Clay

8 months ago

I used this company because they serviced my other home and have been reliable when needed. Reasonable cost and excellent customer service!

Mitchell Torrence

6 months ago

Worst possible experience with a terrible company. 2 No call No shows, 2 promises for supervisor call, 0 follow thru or delivery of services. And no recourse to make things right with the customer.Scheduled an appointment for Friday between 8am-12pm. Dispatch (Michael) called me at 11:30am saying that they received more important and vital calls for service that morning and asked if I could re-schedule. I told them that my kitchen sink overflowing was an emergency and that I needed to keep the appointment. He told me they couldn't honor their commitment. They re-scheduled me for Sunday between 10am-12pm and said someone would reach out if something came available on Saturday. I called their office Friday night and they said dispatch would call me shortly to push my scheduling up for Saturday. They never did.Sunday rolls around and by 12:30pm no one had called or showed up. I called back to the office and they said dispatch would call me shortly. At 2pm I receive a call saying that they had a technician call out sick and I would need to re-schedule. Reschedule? Reschedule to a time when no one would show up again? Yeah right. They couldn't have called me that morning to let me know so that I didn't waste more time waiting for them? He said he was sorry and that a supervisor would reach out to me the next day (Monday). It's Tuesday, and no one has reached outI called their office again to try and escalate the situation to yet again another supervisor and/or office of finance. Britney said they would reach out to me first thing Monday morning. It's Tuesday, and no one has reached out.I took off hours from worked and moved around family time over the weekend to be available for them to fix the issues they promised to fix. Obviously, more important and vital calls means more $$$ and priority customers. Their excuse was that the recent winter storms (which were 2 weeks ago now) caused them backups in scheduling. Why would you schedule me in the first place if you're backed up? And moreso, why would you accept new calls for service when you already scheduled me?I'm lost time, money, and patience. Never EVER use this horrible company. I hope no one has the same worst-case experience with them and that as many people as possible are drawn away from doing business with Rescue Rooter by reading this review. Wish I could give negative stars.

Justa Guy

5 months ago

Excellent! We had a HVAC service and a plumbing repair in the same day . The technicians were prompt , friendly, and very professional. We will definitely be doing business with ARS for years to come.

Shan Dyer

4 months ago

Excellent service provided and very knowledgeable about the tankless water heater flushing. Thankyou

Joe S

a year ago

Had both of my hvac systems (upstairs and downstairs) replaced by ars. Even though it rained all day, very heavy at times, they did an excellent and clean job. Outside in the mud for over 6 hours working and were still able to maintain a spotless interior work site. No mess whatsoever for us to worry about. When they were done, they showed me and my wife exactly how to use the features on the new thermostat. A++ job and would recommend to anyone

Mike Kim

5 months ago

The tech Ronnie did a great job providing customer service and fixing the AC issue we were having. ARS had someone out within a few hours of calling for service, great experience.

Kyle Castro

9 years ago

Criminals and crooks. Will book appointments a month ahead of time and no one would show up. I'd call and they'd say sometimes we don't have enough people. as If i'm the jerk for calling.A few weeks ago my AC went out on a Sunday night. I call b/c according to the website (and one of the original reasons for my purchase) they have 24/7 service. The engineer calls me and says I probably can't make it out tonight and if I do it's 139 dollars for a weekend visit. I was dumbfounded. In Nashville, a major metro area, you have one engineer? I called the operator back to haggle to get an engineer. As it turns out, they do have a back up engineer, they just don't tell you about it. Finally 5 hours later, they come out and take my 139 dollars.I've left 3 voicemails for the Floyd the manager and he's never called me back.Don't use.

Christian Hapner

6 years ago

Wish I could give Zero stars on this review. Long story short, I was in a distressed situation with a plugged/broken sewage line running out of my house. Their 22 year old plumber came out told me I had to have 10 feet of sewer line dug up, replaced and reburied all for a grand total of $2200.00. I said no thanks. Called around to few different plumbers, Wound up with AAARand Pro plumbing -- they fixed me up completely for $660. No thanks ARS Rescue Rooter. I made sure to give the boss-man a nice long email to let them know what I think about their antics....

Viki Carey

3 weeks ago

Logan Remley (I believe that’s how you spell his name) was an immense help today with our AC unit! He arrived promptly was super thorough in explaining and breaking down costs of possible solutions as well. Thank you to Logan and this great company!

Catherine DaCosta

8 years ago

I am extremely disappointed in this company. We bought sinks from Home Depot, told ARS would change the lines out as well as caulk the sinks. When the technician arrived, he told us they do not caulk due to someone complaining about the mess that was made. (By the way, the lines were not changed) We took him on his word (we did ask twice), then went back to Home Depot for the caulk. We did inform them what we were told, so that they would not misinform their customers, just in case the agreement between Home Depot and ARS had changed. We were then informed that YES, they should caulk. I called ARS back and was informed that yes, the technician should have caulked. This was on Tuesday. They scheduled us for the first appointment after 12 pm on Friday to have the sinks caulked. By 3:30, I call ARS to ask where the technician was. I was then told that he would arrive between 5 and 6 pm. We had to reschedule this due to us meeting friends and putting my 11 month old son to bed. They rescheduled us for first thing this morning (Saturday). I received a phone call saying they were on their way, and the location I was told was 15 minutes down the road. Forty-five minutes later, the technician wasn't here. I call back and they can't tell me where the technician is. I was informed that if he wasn't here in 15 minutes, to call again. That was 10 minutes ago. Still waiting.

Jessie Husmann

4 years ago

I called for an emergency appointment, the office informed me dispatch would call in 30 minutes to tell me who was coming out and when. After hours pasted and I didn't receive a call I used the webchat to check on everything and they informed me someone would call. The person called and told me that they did not have a tech this weekend, and would send someone out this morning ( MONDAY), when I asked for a time frame I was told sometime in the morning. So this morning I opened up the webchat and asked if they could give me a time frame and once again they connected me to a phone call of which I was hung up on because they lady said there was no communication as I was repeating hello into my phone ,so I asked the chat person to connect me once again, this time the lady asked me my info which I have given a thousand times at this point and then informed me she would have my local provider call me... so here I continue to sit in a house climb towards 90 yet again incase someone is coming out to service my machine. This whole situation seems disorganized and wasteful of your resources and your customers time. Just be honest if you are coming or not, give an actual time frame and do it in a timely manner so your consumer is not stuck waiting around for a call they have to seek out on their own that informs them you cant do anything. You weren't the first company I called but the other companies were honest about their situation, and didn't give me false hope that made me sit around in the heat and wait to be pass around from one chat to another. Praying I get this call about today but at this point who knows...

Bharathan Vaidyanathan

9 years ago

ARS has been providing good service for us. We bought a HVAC unit from them and the people who work for ARS have been really friendly and they know what they do. We are satisfied with ARS.Alonzo H was the person who came for our plumbing inspection and he was really good, courteous and knowledgeable. He explained all the things and was very friendly as well. I would like to call him again should there be any problem in our home plumbing services.

Rebecca Powell

2 years ago

This company was a life saver. Casey went above and beyond and made sure everything was good. He was very professional!! I would highly recommend them.

Kim-Sue Tudor

2 months ago

Whoever scheduled this visit completely disregarded my time request and interfered with my plans for the day because the tech. was dispatched late.

Pat Ryan

7 months ago

I had an appointment for the next day, but couldn't wait I found another place that could come out and cancelled my appointment with ARS. I'm sure they would have been good.

Stacia Smith

a year ago

On 10/14/21 Billy from ARS completed a fall tune up to our unit. ARS was running a great special for the service and Billy was awesome!! Billy was thorough and explained the work performed and the diagnosis. Upon on arrival he was friendly, courteous and was ready to get to work. I look forward to doing more business with this company.

Rach H

5 months ago

Wonderful company to use for your AC unit.

Misty Harrelson

5 years ago

WOW, that's all I have to say about this guy. I was very impressed with ARS, Jordan and Kenton. They went above and beyond to get our heat going ASAP. We had a call that the parts needed to finish the job would be another day out....Jordan called back soon after and said he was able to track down what he needed and could come today and finish the job so we wouldn't have to go without heat since it was turning cold. We now have a nice warm house as the temps outside are around 30 at night...Thanks guys! Worth every penny.

Cory Harkins

2 years ago

Recently purchased a home and had an issue with the tankless water heater, called ARS Nashville to inspect the unit. No panels were removed to inspect the working operation of the unit, total inspection time was <3 min. before I was told the unit was old (Unit model number is still within 4 years of age by the way...) and was suggested (upsold) to purchase a newer model at $4k. I decided to look into it myself, found the unit was not getting power due to a tripped GFI... $75 dollars and actually looking at the damned thing saved me $4k. My suggestion: Find someone else, or DIY and save money.

Matt Wood

4 years ago

Craig Ward gets five stars! Special thanks to Craig for making everything right and clean, and having a great personality and mentoring us on our new system and future planning to maintain a healthier environment.

Terry McDonnough

7 years ago

Can't say enough good things about John B. He was courteous, professional, and very knowledgeable. He went way beyond the call of duty to examine plumbing problems and explain repair options and costs. I would highly recommend him and ARS to anyone needing plumbing repair.

Scott Richardson

3 years ago

ARS installed a water heater through Home Depot for me in January. They charged me a $200 permit fee as part of the installation cost. No permit was ever pulled. When I complained to the corporate office in May, they magically pulled a permit that day. The permit only cost $76, but I was charged $200. Stay away from ARS!!!!!UPDATE - after complaining to corporate, they offered to refund the $200 permit fee that they charged and will be mailing a refund check. Still, be careful of what they charge you and ask for an itemized estimate in writing, not just a final number of the cost of the install.

Deb Musall

7 years ago

Joshua was very professional, polite and very curtious. They put down a nice slab for the unit and placed dirt around it, made the whole area look great. They did a awesome job, and hauled everything off. We are very pleased the everything.

Annetta Reece

9 years ago

Love my new central unit ! Chris McCreless And Kyle Installed it in Nov. GREAT JOB Guys! They were Super nice and very knowledgeable. If you want a company that will do what it says and be on time give ARS a call ..

Melody T.

4 years ago

THIS COMPANY IS HORRIBLE AND CROOKED! On 5/6/19 I called ARS/Rescue Rooter, because the wet switch sensor on my AC unit detected moisture, causing my unit to shut down. The ARS operator stated they could send someone out same day. The tech that arrived (ALFRED), was unprofessional and unknowledgeable. The tech did not honor the fact that i had a carpet. i could clearly see that he had a pair of booties in his hand, yet he chose not to use them and walked on my carpet with his dirty shoes. After being in my basement for 30 mins, he came up and proceeds to tell me that i my unit had a slow leak and the refrigerant levels were low. He then says that he was going to have to contact his boss, to see how to proceed further (which clearly let me know he didn't know what he was doing). He went out side and after 20 mins he came in and tells me that he had to put 4.5 pounds of refrigerant in my unit and the cost is per the pound. The tech NEVER got the ok from me to install the refrigerant and NEVER did he discuss pricing with me before doing so. The tech then went to his truck for 10 mins, came back in with a bill for $313.00. On top of that, he stated that if i wanted to know why my unit was leaking, he could preform a Leak Search for $1,125 and that is not including price of the repair and labor. At this point I was blown away and felt like I was being scammed and discriminated against because I am a woman!!! I asked the tech, why he would put refrigerant in a leaking unit and he proceeded to tell me that it could be months even years before the refrigerant ran out, this will get the unit up and running until I could come up with the price of the Leak Search. Everything felt wrong about what he was telling me, but I paid him the $313.00 and he went on his way.After he left I cut the unit off and did not turn it back on again until the night of 5/16/19. I left for work the next day and when I returned home later that evening, the heat in my house was unbearable. My 76 year old mother lives here with me and she was suffering all day...which is UNACCEPTABLE! I contacted ARS again and the operator stated someone could be there the next day, between the hours of 8am-12pm and because the unit wasn't fixed the first time, it would be no charge this time. It was 12pm and still no tech, so I called the company again and the operator told me that 8-12 is just a window and they were trying to service other customers, but a tech would be out as soon as possible. It was 4:30pm before the tech arrived. I explained to the new tech (Garrett) everything that happened and I could tell that he new what happened was wrong, but he didn't want to say it. He proceeded to look at my unit and he agreed to preform a Leak Search test. It took him 5 mins (which the last tech quoted a cost $1,125) to determine the leak was coming from the evaporated coil. He also discovered that ALFRED never put the filter back in my unit, on top of everything else. The new tech decided to contact his manager and my mother could hear the managers conversation. The manager proceeded to be condescending and rude, stating that all hears all day long is customer complaints. On top of that, he instructed Garrett to charge us a $79 diagnostic fee, even though i was told it would be no charge. The tech felt so bad, he stated that this manager was new and that there was no way he would charge us. With all of that said, i got a new quote stating it would cost $1,275 to fix everything, but in the meantime my unit had already leaked out $313 worth or refrigerant and I wouldn't be able to turn it on because it could damage the compressor. After the tech left, i realized that ARS took $313 of our hard earned money for nothing, me and my mother are still sitting in a hot house after all of this. I will NEVER recommend this crooked company to anyone. They are frauds and i plan to report them to the better business bureau. Anyone who could take money for something they dint fix, is a low down company!!!!

Vibrance Family Chiropractic Front Desk

4 years ago

If I could give them Negative stars, I would. My husband called them ONLY because he had seen a special for their company. When he called, we already knew what our problem was and we wanted to get that verified and fixed, obviously. When ARS showed up, they are supposed to call before arriving and they DID NOT. My husband and I both were rushing home to meet with him. Also, for the job that we needed done, it would take more than one person. They only sent ONE GUY for a THREE MAN job at the least. After he was clueless at first to what our issue was, called his buddies, then confirmed that he thinks we have a leak (In which we already were aware of,) and said it will be a minimum of 2k to find the leak, that doesn't even include FIXING OUR ISSUE! That is just to FIND THE ISSUE. After being disappointed that someone couldn't have just given us that estimate via phone, he claims that the Special we called in for (THE WHOLE REASON WE CALLED) was not valid for our services. So basically, we paid $100 to them yesterday for doing ABSOLUTELY NOTHING but wasting our time and trying to scam us out of thousands of dollars. No thanks. We even had a friend who worked for them a while back and he was treated terribly as an employee, we should have just taken that as example and known better than to trust this so called business. THIS WHOLE COMPANY IS FRAUDULENT, and they will not do absolutely anything to even acknowledge our issues and concerns which makes it 10X worse. Their 100% Guarantee is a complete and total LIE. DO NOT TRUST THIS COMPANY!!!!!!!

Marshall Hall

6 years ago

I recently had ARS of Nashville install a new HVAC unit. I initially contacte them through the Home Depot on Thompson Ln in Nashville. They ultimately installed a Rheem HVAC system. It was a 3 ton unit, 14 SEER AC, 80% efficient gas attic furnace. This included a 10 year parts warranty, 10 year compressor warranty, and 20 year heat exchanger warranty as well as 1 year labor warranty. The total cost for equipment plus installation was $5,784. Kevin J and Kenton D were my installers. They installed the unit very quickly and cleaned up after themselves. They were courteous the whole time they were in the house. I would highly recommend ARS based on my experience. I would still get at least one more quote because I did get the feeling they change their pricing based on how busy they are. The quote they gave me was the lowest I was able to find by a couple hundred dollars.

Sherri Tinsley

a year ago

We told the salesman we wanted an electric unit with a heat pump (gas backup) after spending $1,100+ on propane last winter, we discovered we had full propane heat. After repeated attempts failed to reach the salesman directly, I called your office and if it weren't for Ashlee in your C.S. dept, we would probably have notified the BBB. Ashlee was our savior and ordered the part the unit needs to make it what we wanted. ASHLEE IS THE BOMB. She went over and above for us. We couldn't afford to go through another winter without her helpYOU ROCK ASHLEE! THANK YOU.

Stephen Lewis

5 years ago

These guys are a joke! I waited 4 hours to get a phone call saying they don't know when the service text will be at my residence. I had a 12-3 timeframe due to me working midnights. I waited almost 4 hrs and then called them. Customer service it horrible! After I got off the phone another person called from their office to tell me the tech was going to be late. No one there knows what's going on! Don't waste your time on these guys and call someone else.

Pam Phillips

2 months ago

Ritchie Phillips was the best. Efficient,friendly, very thorough and dependable..very capable plumber. Will ask for him to help us out again.

Luis Figueroa

a year ago

We lost our heat over the holidays and I scheduled a repair service with ARS a few weeks later. Phillip with ARS did an incredible job, I am very please with his professionalism and technical acumen. He came and diagnosed the issue and rescheduled until part were available. He also came in on his day off so he can ensure our family was taken care of. I can't thank you enough. I'll be sure to call ARS going forward for my HVAC needs.

Madison Franklin

10 years ago

ARS I would call them again Donnie Self and Jordan Neoley Thank you! they came with bags to cover there shoes, and worked without stopping for a break, and was quite. THANK YOU!! I work from home so keeping quite was very helpful. Great Job!

Christy Patton

3 years ago

Where do I begin? I have not had a good experience since we bought a new AC from you all. We spent thousands and I feel like we barely got anything worth that, especially with maintenance. I have never had an appointment start on time. The maintenance plan is a joke, they just try to upsell you every visit, and the guys do not know anything about when your unit was purchased or when they last had a duct cleaning, even when they are the company that did the cleaning. I have also called 3 times to try and get the filter # for my forever filter and they do not have it in their system, nor have I received any information from the parts department as was promised to me. For $12,000 I should not have to crawl under my house to find any information, it should be in a computer system somewhere. I also should not have to keep calling and calling to get info that is needed for my system to run optimally. I will never use ARS for any of my future homes. They as a whole are a huge dissappointment.

Harold Cummings

2 weeks ago

They had too come back out because they didn't put my Hvac all the way back together!I was waiting all day for a service call that was supposed to have went down in the morning bit finally got looked at later that day.I Asked do you have enough people to perform the tasks?

Joshua Croft

7 years ago

John Burris was my installer. He was prompt, professional, friendly, and super fast. I would recommend him for any plumbing job you may have.

Lo Tooky

4 years ago

I am very satisfied with this company. Technicians are professional and polite. They always have someone to take the call and make sure to follow up. Thank you Craig and Jason and all the rest of the team.

Ed Stolba

2 years ago

Service was performed by Katie. She arrived on time and completed the job professionally. Katie was very polite, wore a mask, and made sure we were happy with the installation. I would highly recommend her for anyone’s future plumbing needs.

Sydney Noonan

6 months ago

Prompt and professional. Deshawn was great and friendly. Thank you

Stephen Smith

9 years ago

Hank was very professional and actually helped save us some money. The repair came in about half of what was originally quoted, so that's a good surprise. The problem was fixed very quickly and no problems since!Overall, I will do business with this company again if I ever have a plumbing related issue.

Bryan Eckhart

3 months ago

Thank you to Cody, and Elton for prompt service and representing ARS professionally

Samuel Hammock

5 months ago

The tech had great customer service skills, he was virtuous, and arrived at the time he was scheduled. We are pleased with the work that was done n

Pamela Alcorn

4 years ago

Craig was very thorough servicing my central heat and air unit, which is what I wanted! Very personable, and he answered all of my questions! I give him an A+!!!! He will definitely be someone I will request each time I need anything for my heat and air!

Nancy Van Horn

a month ago

Tech was very professional and thorough.

Vince Barrios

7 years ago

Jeffery S and Jordan C were great they showed up did the job of installing heatpump and air unit, told use some great tips, cleaned up and was done in no time. Great job Guys would recommend this company and these guys for anyone. would also like to thank Fritz B for all you help in getting financed. Thank ARS/Rescue Rooter of Nashville

Ross “Biggest of Plays” Steck

2 years ago

Had a few issues at first but kate/katie got it all fixed and was ultra professional about the whole ordeal. She saved the companies name imo. Nice work.

Jeffrey Moore Th.D

2 months ago

They did a good job repairing the air duct , and made sure the job was done correctly.

Heather Brown

a week ago

Christian is amazing! Cannot say enough good things about him. He’s so helpful and goes the extra mile to take care of customers.

Nicole Leonce

10 months ago

I was impressed with the work that the ARS technician did. My HVAC unit was repaired in a timely manner. I would definitely use their services again.

Melba Carpenter

a week ago

Isaiah was GREAT! Good mannerism, very knowledgeable on HVAC. I'm proud to say and know there are still some good African American men in this world, and he's one of them. Blessings.

Bill Beydler

3 years ago

Had a Home Depot inspection completed on two HVAC units. Rob P. was on time, worked efficiently, explained what he was doing, DID NOT try to hard-sell the additional recommendations, and was a pleasure to deal with! Thanks! Love it when the estimate/quote is EXACTLY what I end up paying.

Joan Deloatch

a month ago

After noticing water dripping from my Heating and AC unit,
I contacted ARS. The technician Magar diagnosed the problem and explained the procedures quite clearly. He did a 'condensate drain line cleaning',which indeed solved the problem. Mr. Magar was very professional, and quite knowledgeable regarding his work.

ARS/Rescue Rooter Heating Cooling Plumbing