Description
Frog Heating, Air & Electrical is a locally owned and operated HVAC company that has been serving the Nashville area since 1998. The company offers a wide range of services, including:
Heating and cooling installation
Heating and cooling repair
Heating and cooling maintenance
Electrical services
Plumbing services
Frog Heating is committed to providing high-quality service at a competitive price. They have a team of experienced and qualified technicians who are dedicated to providing their customers with the best possible experience.
SERVICES
A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Ac Service Air Conditioning Repairs, Air Conditioning Installation, Air Conditioning Maintenance, Air Conditioning Replacement, Air Duct Cleaning, Air Duct Repairs, Air Filtration System, Carbon Monoxide Detectors, Commercial Electrical, Commercial Electrical Services, Commercial Hvac Installation, Commercial Hvac Repairs, Electrical Repairs, Electrician Repairs, Emergency A C Service, Emergency Hvac, Heat Pump Maintenance, Heat Pump Repair, Heat Pump Replacement & Installation, Heating Heating, Heating System Installation, Heating System Replacement, Hour Emergency Ac Service, Installation Air Conditioning, Installation Generators, Installation Smart Thermostats, Lighting Services, Maintenance Ac, Maintenance Air Conditioning, Split System, Surge Protection, Air filtration, Carbon monoxide detectors, Electric car charger installation, Electrical fixture installation, Electrical inspections, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical power restoration, Electrical wiring installation, Electrical wiring repair, Fan installation, Fan repair, General repairs, Ground wire installation, Light fixture installation, Light fixture repair, Outdoor lighting installation, Remodeling, Air Cleaners, Air Filters, Air Filtration, Central Heat, Circuit Breakers Trip, Commercial Business, Commercial Hvac, Commercial Lighting Services, Cooling Systems, Electrical Heating, Electrical Solutions, Electrical Systems, Emergency Repair, Emergency Service Call, Furnace Replacement, HVAC Installation, Heat Pump Replacement, Heating And Cooling, Heating And Cooling Systems, Hour Emergency, Led Lighting, Mini Split Systems, Minor Repair, New Ac Unit, New Commercial, New Hvac Unit, Repair Call, Residential And Commercial, Routine Maintenance, Seasonal Maintenance, Smoke Detectors, Split Hvac, Split Unit, Troubleshooting And More,
Reviews
Kierra Johnson
3 months ago
Really great technicians. Service was fast and there was a lot of open availability to get my problem fixed quick. The pricing for the service was insanely expensive. Overpriced, if you ask me. Especially for the small job we had done which was said by the technician to be ‘straight forward’. Glad the outlet we needed fixed works well now but good gosh - it was expensive. The price is the one reason may not use this company again.
david pierson
a month ago
Andrew did a fantastic job. Strongly recommend.
Andrew came out to fix our water heater. It was beyond fixing but he did a great job and was very professional. Buy him lunch!!
Sean Blaisdell
a month ago
Andrew Almond did a great job reattaching our bathroom exhaust pipe. Especially since it was so hot in the attic! Thanks!
Curtis was extremely timely, knowledgeable, courteous, and professional! He went out of his way to answer all my questions regarding our heating/air unit and quoted us a very fair price on replacing our unit. I would highly recommend Curtis at Frog Heating & Air for all your central heating and air questions and concerns. He goes out of his way to make sure you're satisfied!
Tania Elizabeth
5 months ago
I had a ceiling fan replaced. The gentlemen who came to my house were kind and respectful. They worked quickly and made sure to explain everything to me. I will use this company again and hope to get the same people back as well. Thank you.
Dave R. was a total pro. Quick, thorough and good at what he does. Diagnosed the issue, created a short term solution and then wrote a report for me to bring to HOA for the big fix(turned out the diagnosed issue is HOA responsibility). Hoping they just bring him right back, but for now, Dave certainly left us better than he found us.
Luke R was great. He explained the issue and provided options. I highly recommend
Curtis Wakefield arrived at our home at the time we agreed upon. Curtis was friendly, knowledgeable about heating and air conditionoing, and professional. We decided not to replace the unit at this time, but when we do, Curtis will be on our mind.
Frog Heating, Air and Electeical by far has the best customer service in the industry. I have called some of the other better rated companies and as far as I am concerned Frog has no competition. They are hands down the best. Curtis came by today for a tune up and said everything looked good! He didn’t try and tell me the whole unit was falling apart when it wasn’t or any BS like that. He was a super friendly guy too! Highly highly recommend these guys!
Owen Astrachan
11 months ago
From initial consult/estimate to final installation, Frog and Josh were fantastic. They were on-time, coped with delivery issues that were on us, and helped in so many ways. Completely pleased with them and highly recommended!!!!
Stacie Mustapha
a year ago
Curtis was extremely knowledgeable and patient. He explained everything thoroughly and walked us through some extra tips. He was also extremely friendly and personable.
I called Frog after a frustrating experience with another company. They were helpful and friendly. They sent Jose, a fabulous electrician, out to my home within a few hours of my call to assist me. He gave excellent customer service and completed a fairly complex task very quickly and efficiently. I will be calling Frog and requesting Jose for all of my future electrical needs!
Nick is the best. Listens and is top notch when it comes to service. Frog & Pioneer are fortunate to have Team members like Nick.
nashvilletrainer fitness
a year ago
This is the second time I've had Josh from the frog heating and cooling perform a service for me. One was at my house and the second at my business.
His knowledge and professionalism is very rare to find this days. As long as Josh works for the frog I will always be a customer.
Very knowledgeable, great work. Dave our tech is exceptional. He fixed a potentially dangerous electrical problem we didn't even know we had!We had another experience with Frog for our heating system. Great job, got us back up and running!
Barbara Boyd
2 months ago
John was so polite and took the time to answer all my questions. He is someone I would recommend to others .
Mathew arrived expecting to repair our a/c unit, but wound up answering all our questions about a new unit. Based on his friendly demeanor and obvious knowledge of his trade and craft, we purchased a new unit. No regrets!
Ruben Flores replaced the compressor for our Goodman split air conditioning unit. It was mid 90s outside and he worked for hours diligently to install and get the system fixed up and running.Buy him lunch.We appreciate the customer service Pioneer provided as we were customers of Frog electrical.
Gordon Cribbs
10 months ago
As far as this visit, I’m 100% satisfied and would highly recommend. They will be installing a new unit in a few days and I expect to be as satisfied with that.
Curtis is the best. He us the reason we tell others about Froggy!
Elizabeth Fielding
2 years ago
Josh is the name of the rep who came to my house to perform the repairs to my electrical wiring on the outside of my house. Josh was super nice, very professional and right on time. He worked quickly and thoroughly, and even worked through lunch without a break for over three hours. He was was polite, professional and respectful. I will call Frog Electric again and highly recommend them.Thank you so much! Elizabeth
After a horrible experience with another electric company, we called Frog to have someone come out and fix the previous company’s job.Dave Rogers came out within hours of my call and had the worked completed and down properly before 11am!He and his co-worker were extremely helpful and got the job done! Wish we would have called them to begin with!I would highly recommend!
Dayna Starke
8 months ago
We discussed replacing my hvac unit. He had different units available. Curtis was very friendly and on time.
Curtis was very very helpful he took the time to look at all things . I've had frog out here several times and work with several people for air condition electricity and other things the best company I've ever had to go through give Curtis a big oohra and semper Fi.
Kathleen Gobbell
6 months ago
Nick was the best electrician! He was patient with my messy wiring and was very thorough and neat in his electrical work! He even took the time to help me understand my electrical system and taught me about wire connections! He said was swift in fixing the problem but did not rush through the job! Overall, nick did the best job and helped me fix my breaker and get power back to my bathrooms!
Karen Williams
7 months ago
Nick arrived and was very professional and polite. He explained what he had to do and answered any questions that I had.
Kevin “BL888” Park
2 months ago
Well done and very generous, man. I thank him a lot. I would recommend him to anyone.
Justin Rubio - DMC Owner (Donelson Massage Center)
a year ago
Adam at Frog got the job done on just the service fee to come out. I have been impressed with this company two times in a row. I will continue to use them
Kelsie Ferguson
5 months ago
We had a total of four electricial companies visit our home for a quote to run 240v wiring for a hot tub install, and install 120v receptacle for gas range operation.Frog came in about $5,000 over our next highest quote. Which was that about $1,700. It was difficult to understand why their company wanted to upgrade so many things in order to install a line out to our hot tub. Even without the upgrades on our box they stated would be necessary to do the job, the breakdown of work showed a significantly higher number for doing the original work itself.I will say that Michelle, the one I spoke to over the phone was an absolute angel. She went above and beyond for me and I appreciated her. If the numbers had been closer we would have chosen them just for her.It was frustrating to have paid for the inspection only to find the numbers so incredibly high by comparison.
Use these guys and you will not be disappointed! The technician who came out was great - thanks Curtis! They were prompt, professional and friendly. They will be my go to going forward. Thanks Frog!!!
I had a new dryer vent installed to correct an issue with he old vent line. Overall, I am satisfied with the work. However I wasn't pleased with the crack left in my foundation caused be the new cutout required for the exhaust. I realize mistakes like this can occur but usually they because of workers in a rush to finish. Please note this is my opinion of how generally accidents happen in similar projects. They repaired the small residual crack and painted it to match the foundation.
Very quick to get me in for appointment. Matthew was very nice and professional. The only disappointment I had, was finding out the cost of cleaning a drain for an AC unit and adding an opening for said drain to be over $300. Matthew informed me, had I been on the service plan it would’ve cost me nothing. I asked if I could be on the service plan and the answer was no. I know that other companies offer the $99 service plan and because they were not willing to allow me to purchase it, to save &200.00 I will take my $100.00 a year, elsewhere.
Frog/Pioneer employee Kyle Tapia (& his sidekick for the day) left us feeling pretty great about a job well done! We have a very old electrical box which was causing problems with our HVAC system. Kyle was genuine, cheerful, thoughtful, and skilled in his line of work…all of which make for a very happy customer! Due to necessity he got us on the schedule asap & they worked all day to install a sub panel, repaired the electrical to the hvac, and prepared the way for part two. (So thankful for cool air in this heat and that which is coming!) Next week he and a helper will come and install an entire new main panel/breaker box for our house due to it being old and needing updating for safety & performance. So I’ll try and remember to comment on the second half of the job afterward~but we don’t expect anything less than the service we have received for the first. You may have to wait, or you may get in quickly, but it seems to us well worth going with this company.
Mathew Thompson was polite, professional and explained everything that was wrong and what was needed. I was not able to do what was needed at this time , but Mathew understood and explained my options and to contact them when I was ready to do something. Thank you
Dave Dawson
My sister and I were both totally IMPRESSED by Curtis and other persons we have dealt with from Frog. I would HIGHLY recommend them for anything you need done! Curtis is a Marine (there is no such thing as an ex-Marine) and he is straight and honest with his customers. If Curtis says it can be done, you can count on him to get it done and get it done right! Frog and all the employees CARE about their customers. Frog and Curtis now has a new customer for LIFE!
Angelaw101 W
11 months ago
Josh is very Professional, on time, informative/knowledgeable and honest about what qa going on with my current Hvak unit.. I will be switching to this company for any future maintenance. Prices are reasonable and best on the market.
friendly, very informative, and repair was completed in a timely manner!!!!
Danielle Noyb
4 years ago
We have a service agreement with Frog Heating and Cooling for about a year now. They first came out to our previous home when the a/c wasn’t working and told us our hvac needed replacing. They said they could replace an expensive part but that it wouldn’t last long and they highly recommended replacement. That cost us $6000. We replaced it and six months later we moved to our new home. This summer our a/c wasn’t working very strongly. They came out and discovered that our air ducts were not sealed properly and we had mold in them. That cost us $3800 to fix. They left before checking that it was working properly and we ended up in 80 degree heat until they could make it back out. Then a follow up appointment sent them back out to check things and once they left we were without a/c once again. These guys had to come back 6 times from 8/1/18 and 8/13/18 for the a/c not working properly. Then, last week they came out per our service agreement to do fall maintenance on the system. Said everything looked great. That night our home got super overheated. Turned out that he failed to mention that he turned the electricity off to the unit which was going to screw with our program on the thermostat which went into some god awful default schedule. Last night I noticed the house kept getting colder and colder as the night went on despite being set on heat to 63 degrees. Woke up this morning to a 52 degree house and no air coming out of the vents to heat us at all. Called once again to have them come out to fix whatever it is they screwed up this time and it will be about 7 hours before someone will be out here to get us warmed up. So here I sit in layers of clothes and blankets! I don’t know what they keep doing to screw up our unit but I’m totally disgusted and angry at this point. We’ve given them so many chances. Going to seek a cancellation of my service agreement. I’ve never had such a bad experience with any company I’ve hired for any reason. Absolute nightmare. Save yourself thousands and choose another company.
Thank you Josh W for another excellent HVAC checkup. Josh W took care of business today and has my unit in tip top shape for the summer!
Butch was awesome! Very helpful, professional, knowledgeable, and prompt! Got our power back on quickly. He even checked on me afterwards to ensure we had power. He definitely went over and beyond my expectations :)
So awesome. Thankful for Josh. Please let us have him on every call.
Kevin Tisano
6 months ago
Showed up early in the provided time frame. Did the job. What more can you ask for?
Phillip Rich
8 months ago
Matthew T at Frog Heating & Air was very knowledgeable/professional. Second time we have used Frog. Would definitely recommend for Heating/Air along with residential electrical matters requiring electrician.
Nunzio Pitifer
2 years ago
Blake was our repairman. Very cordial well mannered young man. Went into crawl space under home, found leaking copper pipe. Explained issue and provided quote. Significantly lower than the competitions price. We agreed to price and leak was repaired in less than 2 hours. Way to go Blake and way to go FROG!! In the future, should we need plumbing services, we will be calling 🐸 1st!!
JaCenta Maclin
6 years ago
Josh was a great help! He got our ac back to functioning properly within an hour! Very professional and pleasant. He gave us options and explained what he was fixing very thoroughly.
Danny Bonvissuto
11 months ago
Dave at Frog Electric has taken good care of us on multiple visits. He's real, speaks in layman's terms, works efficiently and listens well. Just an all-around good dude who knows his stuff.Frog's administrative team is 100% on it. They do what they say they're going to do and have a system of helpful (but not annoying) reminders. I get an auto text when Dave's on his way to help me gauge timing within the two-hour window they provide. Zero complaints after multiple experiences.
Patrick Chinnery
3 years ago
I had my regular servicer come out yesterday because my HVAC was pumping only hot air. He said 1) it's definitely the compressor, and 2) I have a bad mold problem on top of that.I am SO GLAD I got a second opinion from Frog Air. Luke came out today (a Sunday). He immediately said my compressor was fine. He went through trial and error, eventually diagnosing a bad board. And he took pictures to show I have Zero mold, just a little mildew, and that's normal.So instead of a $3000 bill, or the $7000 new unit, I was fixed for less than $500.So go with Frog Air. You can trust Luke. And do not go with Rapid Response.
It was a pleasure to do business with Nick Watson and his crew from Frog Electrical. We are pleased with the professional job they have done for us and for cleaning up the worksite. We definitely recommend Frog Electrical.
Dave Albarran
11 months ago
Josh was absolutely phenomenal. I’ve used other services and have always been let down. Frog and Josh especially went above and beyond. I can’t say enough good things. I will only use Frog moving forward. You’re wasting money going with anyone else. Josh deserves a raise!!
Fantastic service, got an appointment quickly, Curtis is the best!!
Sheree Harris
a month ago
Fast, friendly responses to set up appointment. Butch arrived on time, was knowledgeable and friendly. Can’t wait to work with Burch and team for our future projects.
I called multiple companies asking when someone could come take a look at a problem with the multiple lights in 3 rooms of my house that were not working. Frog Heating, Air, & Electrical was able to get me on the schedule for the same day with everything working by the time Butch left. He was very nice and explained everything upfront. I would definitely recommend!!
Josh from Frog Air did an outstanding job. Impeccable attitude and very knowledgeable about the work he performed. Was very clean, stayed socially distanced, and cleaned up after he finished. All around great guy and great service!
He was on time and got the problem solved quickly and showed us everything. And even helped reattach the garage door. Super nice by b guy! I will definitely use them again if I need them.
Deidra Collins
3 years ago
We had a storm come through and take our power. We needed it fixed ASAP. Frog Heating and Air done so very quickly, price efficient, and Butch was awesome! Will definitely be using them every time!!!
Richard Morton
2 years ago
Very prompt service and on time. Chris and Brandon did a great job on the installation of my new HVAC system. Wonderful company with awesome owners.
Zack and Josh did fantastic job in communication and follow through on the install. We ended up needing a new unit and Josh helped me save significantly compared to another company’s quote. Thanks guys!
Angela Morrison
7 months ago
Super knowledgeable and professional. Was able to determine the issue right away and made the necessary repair. I highly recommend.
Buyer beware. I never write reviews, but I feel a responsibility and obligation to in this instance.We did a major renovation of our home, which we worked with many, many vendors throughout the process. We were delighted and worked reasonably and well with all others. Frog was a gross exception. We engaged them 20 months ago to install two new Carrier units with smart thermostats. Since then, we have had more than 35 technician visits for problems (literally 35+), and easily more than 100 emails, phone calls and texts. A majority of my requests for further help were ignored and I had to continually nag them to respond and help me. I also asked numerous times to speak with their CEO or leadership about this experience, and I was always blocked and denied. As of this writing, my last request for help has gone unanswered four times and I am throwing in the towel. I will be engaging another company and paying more money to get the job done.To be clear, I was not a high maintenance customer. My simple needs as agreed to in the transaction were to 1) have two units installed, 2) functioning with heating and cooling and 3) with smart thermostats. We went through a minimum of ten thermostats, and replacement was predominately due to bad installation, not compatible, or configuration and wiring with each tech stating the prior tech didn’t do it correctly. Our follow up calls for help weren’t due to being picky... our system would not blow either hot or cold air at all.I will give them credit for showing up 35+ times, albeit with a lot of my frustrated reminding and nagging to have them do so. While they did show up and were nice and polite most times, they could never get the job done.I am a very reasonable customer and am not demanding. My needs were reasonable in that I wanted functioning units with smart thermostats. I was not a push over, and I stayed on Frog to deliver what I paid for. Ultimately that never happened, and it came with a lot of time, frustration, stress and an uncomfortable home when things weren’t working.
Nick was very professional and help. We had him here for several visits. He installed several lights new plus and outlets. Also we had a whole house surge protection installed. Everyone in the office was so help we have recommended nick and frog electric to others
The whole Frog team, Curtis in particular, was wonderful! I called them out for what I thought was a small project, that turned into something much bigger. They walked me through every step of the process and were professional the whole time. I love supporting a local business too!
Frog Heating, Air and Electrical installed my HVAC unit and have been taking care of it ever since. This was the bi-annual visit to review the A/C unit. Josh arrived timely and worked efficiently to ensure the system was running efficiently. He even installed new filters for me and pointed out some maintenance items that would be needed soon. Would highly recommend the Frog team for any HVAC and electrical work.
Linda Anderson
a week ago
Andrew Almond did an awesome job on the plumbing inspection! He was a very courteous and kind individual with lots of knowledge to plumbing. He was not in a hurry and spent time listening and offering suggestions! Awesome job!
Our plumber David Elkin did a great job explaining our options and repairing the problem in time for our companies arrival. Thank you.
Luke R. And Kevin B. made my home addition HVAC process a delight. I would rank my experience with them number one of all my subcontractors as far has helpfulness, honestly, information about their job, and quality of the work. They were consistently polite and respectful, and got the job done in a professional manner. Very highly recommended!
Although Joshua could not find the problem, he was extremely thorough and diligent. I would absolutely use him for other electrical repairs and diagnostics
We have a fair estimate from them to do the HVAC, we just had them out to update our electrical box, and we're getting an estimate from them next week for a water heater install. We like the service guys and they are always on time.
Do not use! We agreed to use Frog because Mr sparky there sister company suggested them and their preventative maintenance program. Wrong move! They cleaned the coils outdoors without removing the cover and didn't take any pressure readings. Had they have done this, they would picked up that we had a major leak. As a result our AC went out 4th July weekend. Called their after hours and no return call. Do we called Lee company who came out and fixed our air and pointed out all the preventative steps that should have been done by Frog. Manager called this morning and didn't know what to say when I explained that they charged us but didn't actually do anything. She says they are refunding our money since they didn't prevent anything.
Beverley Miller
6 months ago
Curtis was extremely professional, nice and explained everything that needed to be done.
Matt came out to my home to prepare a materials list for an anticipated installation for an EVR unit also to replace and repair a Mitsubishi mini split that is only a year old that we continue having problems with. Matt elected upon coming to my home, since this was the first time he’s seen this issue , to spend the time to evaluate whether we have the correct unit installed in our cat sanctuary to begin with. He is going to start from there and I am elated and extremely appreciative to have his experience and expertise looking at this. I am now several thousands of dollars into this unit and still cannot achieve complete service for even a full one year. I’m very appreciative and thankful that Matt is on board as well as the entire Frog team I’m hoping that the next move will be the solution to be able to fix the problem. I need to add at this time that Frog was not the initial company that did the installation of this unit but they will be the company I feel to resolve my problem!
Marciana Poland
5 months ago
They came out the same day that I called! Nick the tech was efficient, professional and did a great job of replacing our ceiling fan and a light switch. He also hauled away our old fan, which was very helpful.
Great experience. I was having issues with my heat and after doing some research online, I called Frog. They sent a tech out within a few hours. Curtis was extremely knowledgeable and went through my options for service. He always told me price upfront and I never felt like he was pushing anything on me. He was able to fix my heating issue in a little over an hour. I will certainly call Frog (and Curtis) again with any issues/needs. Highly recommend.
Donna Sundquist
3 years ago
I purchased a follow on my service to be done in approximately a year. I received a reminder call just before the year deadline but with all the quarantine going on I postponed it. I received a call back and scheduled the appointment after it was explained to me about the extra measures to be taken to keep everyone safe. Luke showed up on time and went right to work wearing his mask and gloves. My units were checked out and all was good. Luke explained the services Frog has in place and let me know I am in good shape with my unit, no problems.. I couldn't be happier with the way my appointment went today. Luke is so professional and genuine! The appointment could not have gone better!
Dave and Brandon arrived within two hours of me calling Frog to get someone to come out and fix a wire in our panel. Very efficient, explained what they were doing and were in and out in under and hour. Will definitely call them again for future services.
Dave is great. Always pleasant to talk to. Quick response. And figures out the reason my lights are dimming when I don't realize I have a dimmer. 🙄🤷♀️. I left out Brandon. He is polite and friendly and gets the job done.
Excellent service and continuous professionalism is always provided by Curtis Wakefield at FROG heating & Air. I wouldn't trust any other company with my HVAC.
Steven Younes
5 years ago
Wow! We are in the East Nashville/Inglewood area and I am usually one who complains in reviews and whatnot but Frog and Curtis have won me over.Curtis came out, after a competitor of theirs who said they'd come today flaked and said it would be tomorrow morning. Our dogs tore a patch of the flex tubing, and I have a 5 month old that we are trying to keep warm in the winter. Frog's competitors quoted me saying it would be 600-1200 bucks to make a simple fix of one to two feet of tubing!!!Curtis fixed it and I was so impressed I even got on their maintenance plan for a VERY reasonable price compared to what is now my previous HVAC company. Even after he was done he noticed something was an issue and said you want to check that out and we found that the intake going to our unit wasn't even connected and would cause motor failure. He took the time and fixed it right and wasn't trying to up charge or gouge me like the others did when I called them to try coming out even short notice.
Alleshia Hutchinson
3 weeks ago
Butch Parrish did a great job on our electric repairs. Thanks
Marcus Wiley
9 months ago
My experience was less than satisfactory. My family was stressed because of concerns not having alarm coverage while on family vacation due to electrical problems.Your technicians was at my home for several hours suggesting faulty breaker only to install then stating its not the issue. I personally asked your technician did he check installed garage lights that I installed the prior year and was told he did. He remained at out home more time eventually stating he cant find issue and there was nothing left to do, but rewire. I was sent a quote recommending this service. Upon return from vacation a separate company was called to come inspect and we had them check the lights in the garage and as suggested it was a frayed wire and hot wire touching creating breaker trip.The technician was a super nice guy, but the time and money we have wasted because of a something that should’ve been caught by simply checking garage lights as asked made this experience less than ideal.
Heather Suggs
7 months ago
Incredible customer service. Matthew T. was our technician. He was friendly, on time and had our issues taken care of in no time. He addressed all of our concerns! We will be using them again!
Richard Thomas
4 years ago
Josh never showed up.I briefly went outside when I came in someone had called but left no message.I get a lot of solicitation type of phone calls so I didn’t call the number.I finally called Frog and was advised job completed , but the tech did include a note to them he called and left message to us, again no voice mail.My question is why didn’t he come by? Was because it was late?I was looking for a reliable company, I guess I will keep looking.I have requested a refund for the tune up package I paid for, I hope I get it. One employee told me it may take a while.
mark mcroberts
a week ago
Very nice staff on the phone. Our tech arrived on time. Mason D. did a very thorough inspection and was very friendly. Would highly recommend this company.
Jeff Drifmeyer
4 years ago
Andrew is GREAT, expert electrician, courteous, knowledgeable, and on time. I certainly would recommend him and hope his company management does everything within their power to keep this young man as a star employee!
FROG provided a 2 hr time window (most companies allow a 4-6 hr window) for service which was great and respective of my time. They updated by phone and email on the ETA of the tech. Tech arrived within the time window and completed the entire service in about 30 mins. All safety protocols were followed. Tech was very courteous and knowledgeable. Explained the service to be performed and answered questions. Once completed, shared the results and tips for keeping system working efficiently. I utilized FROG for HVAC service in the past with my prior home and they are still as great as they were then. Price is great for the yearly maintenance. If you haven't tried them for HVAC service and aren't happy with your current provider, give them a try.
Andrew came to my house, determined what needed to be done in a very professional manner, and did what needed doing.Ii had several issues needing to be addressed. He corrected the problems efficiently and well. I won't hesitate to call upon him in the future. Nancy Levy
Carlton Schmieder
a year ago
Great service. Very informative on the inspection and explaining to us what he was doing. Helped us out by explaining the process of getting the power turned on at our property. Already started the process for us to have an inspector to come within the next couple of days.
James Shiflett
3 years ago
Work was good however, pricing was on the very high end for the electrical side. Work was about 2 hours, and electrical outlets provided, and the total was about 780.We have used them for our AC and Heating and they were always competitive with the pricing however, the electrical is a little too high, but the quality of work was good.I would say, if cost isn't a concern and you want guaranteed quality, they are the way to go. Otherwise I would recommend shopping around, as you will typically be able to find work around 150 an hour + parts instead of 300 - 350 an hour.You get a discount if you are a member of their ESA club, but even with that 10% off, it would still be quite a bit more than elsewhere.
Josh was very professional and explained my options for installing a new hvac unit. I'm still exploring other quotes, but would consider working with Frog Heating again.
I moved here earlier this year and have used Frog from the beginning to service and improve my existing heating and air conditioning system. So far both AJ and Curtis have proven to be experts at their craft. Not only are they great at explaining what's happening and what needs to be done, but they're fantastic at going through options and coming up with the best and most effective solution for the life of our system.If you're anything like me, you want to work with a company you know you can trust to be knowledgeable, reliable, responsive, and have competitive prices. Frog Heating & Air is that company. Give them a call.
Frog Heating and Air installed two units for us and were SO great to work with during such a stressful time. There’s never a good time for your air to go out, but their efficiency and friendly service made us customers for life. AJ came by for a service call today when our heat wasn’t working and fixed it within minutes and was friendly and in and out in less than 10 minutes.
A few years ago, I found this company on Angie's List and couldn't be more satisfied. Today's service call by Curtis was 100% knowledge and professionalism. Happy to now be a permanent customer, Frog!!
Coleen W. performed a general checkup on my heating and ac. He was thorough, unintrusive, and knowledgeable. He discovered a problem before it became an issue. He was very helpful. My general checkup was free, so I expected someone to come to my house and go through the motions. That was not the case. I got my money's worth. Highly recommended.
John H did a great job diagnosing the problem with our air conditioner. He was friendly, timely, and knowledgeable! We especially appreciate him being available to help us on a holiday weekend. Thank you John!
I'd want to say that Nick was awesome! Super helpful and kind to find the problem with my lighting fixture and give me solutions! Had a great experience with you guys! Will definitely use you guys in the future whenever I need something.
Martin's Mowing
a year ago
We have a really old unit and were afraid the technician would use the age of it to try and convince us we need a new one, but Curtis did not. He was very careful to inspect the unit and said it was old, but running great. We really appreciated that because we couldn't have bought a new one right now.
Heath was very professional when he came for my A/C tune-up! He arrived promptly for the appointment and was friendly and courteous. He was also knowledgeable about things that needed attention and addressed them with me. I am very pleased with Frog Heating and Air! Thank you!
Had Josh come out to give quote on a unit and he exceeded my expectation in understanding my concerns and addressing them in manner to give me several different options. Awesome first impression of the company.
Michael Worthley-Seldon
2 weeks ago
I am very pleased with Pioneer and Frog. My Tech Jonathan was great. He made sure my syatem was running optimally and was very considerate of ny property.
Can't say enough about our experience working with the great team at Frog Heating and Air! We were referred to Frog by a co-worker and from the first call with Jessi, we knew we picked the right company. She arranged for Curtis to come out and evaluate our system. We were told he would arrive around 1pm and he was outside our house at 12:59pm! Talk about efficient! Curtis made us feel comfortable and explained everything. No pushy sales tactics, just an honest assessment. We went ahead and approved replacing our AC unit and furnace. The financing options they offer have great interest rates and you are approved super quick. Curtis called the installation manager and was able to work us in for the next day since our house temperature was in the 90s. He even offered to bring a couple portable AC units if we had to wait more than a day. The install crews arrived on time the next day and installation went seamlessly. When they were done, they cleaned up and went over everything to make sure we knew how the system worked. Thanks again, Frog Heating and Air, for making this investment in our home easy and stress-free!
William Uselton
a year ago
Had power panel and all the plugs and switches in my house replaced and am very happy. Mr Dave is a pro and also a good man. He did what he said and said what he did. I couldn't have asked for a better job.
Josh was very kind,, knowledgeable, and he answered all my questions. I will definitely refer this company to family and friends.
Richard Graves
3 months ago
Butch was on time and completed my repair in a professional and timely manner. Great job!!!
Cliff Brown
11 months ago
Curtis has been maintaining our HVAC system for several years and has always been helpful. He takes the time to explain what the issues are and how to best repair/replace items to keep our 13 year old HVAC system running. It is now time to replace the old HVAC system with new equipment, and based on Curtis' and FROG's excellent service over the years we have purchased our new system from them. We expect their performance to continue to be excellent in the coming years.
Nikki Velazco
11 months ago
This is the 2nd time we've used Frog's and both times Kevin was great! He's very informative, fast and efficient. After a horrible experience with DONELSON AIR twice and going without A.C. for 9 days, our experience with Frog's was a breath of fresh (and ice cold) air!
Susan Thompson
5 months ago
They did a great job updating my panel and installing gfci outlets.
Andrew came to my house and helped me find an affordable way to solve a problem I’ve had for some time. He was very prompt and courteous. He had to do some pretty major work but was very thoughtful to be careful so he could put it all back to normal when he was done. Andrew goes above and beyond!
They did a fantastic job. It was an all day job . Josh and his co worker were great. Will use this company again .
Brian Johnson
10 months ago
Nick was thorough, professional and courteous. He knew what he was doing, found the issue that another electrical group missed and now everything looks and works great! Thank you, Nick! I would ask for you specifically for any further needs.
It's rare that a service person comes to your home and makes you feel better about what needs to happen, especially when it is going to cost money. However, that is exactly what Curtis did when he came to check on our HVAC. The level of honesty and empathy he had was clear. He really put himself in our shoes and helped us find the best way to solve our issue as if he was doing things for his own family on his own house. We took great comfort in the fact that he was helping us. Thankful great customer service still exists in people like Curtis. Wish everyone in the service industry had his ethic and attitude. We will continue to work with Frog as long as Curtis is there!
Eric Porterfield
2 months ago
Before the pandemic they were great. Now that they've partnered with Frontier they are completely unreliable. We've been trying to get routine maintenance for a month. Plumber canceled. Electrician canceled. A/C canceled twice. The plumber and electrician were marketed as an additional included service, which we don't really care about. But I expect them to service the A/C unit that they installed and require bi-annual service on to maintain the warranty.We plan our precious days off around these service appointments. Cancelations have real costs.
This vendor is very professional and great to work with. They were at our house with quickly. they identified the issues and addressed. Matthew T was very nice and helpful. I would Highly recommend Frog Heating, Air, & Electrical and tech. Matthew T. I will be sure to contact them for future HVAC or electrical issues.
Josh was prompt, polite, courteous, and always knows what he is doing. I've been using Frog for 6 years and never a bad experience.
Mara Mitchell
5 months ago
Service from the first call to customer service to when the technician left my house was top tier! The tech was very friendly and knowledgeable. Thank you
Daovee Thavisouk
a month ago
Hand an emergency outage and Jeremiah and Josh was there quick and effectily! Would recommend their services to anyone!
Asked Frog to come evaluate some electrical done prior to my ownership and were very thorough in review and answering questions we had. Gave an indepth review of 2-3 main questions we had around electrical as well as discuss quotes for possibly completing some of the updates and things of interest.
They were able to schedule us very quickly and had a technician come out last minute. Randy Harbo was very helpful and friendly and was able to complete the job in less than 30 minutes.
Mason was very knowledgeable and answered all of my questions
Kelsie Haskins
3 years ago
I decided to call Frog after having repeated issues with the company that had originally installed my HVAC units. Since the beginning, Frog has been prompt and dedicated with very friendly service! Curtis was by far the most upfront and honest technician that I have ever had look at the units. He took the time to really explain the issues to me and help me figure out a resolution! 10/10 - This is a local business to support!
Professional person came to the house in a timely manner, researched the issue and explained what he was doing and what needed to be done. Answered all my questions and took the time to tell me the problem.
Butch and Dawson were prompt, professional, and clearly explained what they were doing and why they were doing it. Bonus: they entertained all my annoying questions and waited as I got a second opinion on chandelier placement via FaceTime.
A.J. was great and so very nice! He explained everything in a way we could understand so we could make a educated decision. Our dated HVAC went out when we had a cold snap of 15 & 19 degrees here in Tennessee. The whole team got the old unit taken out and replaced with the new unit all within hours. Now we're toasty. Thanks to everyone at Frog.
James Dalluge
9 months ago
Josh was great to work with. He was on time. Friendly and knowledgeable.
Zack and Kevin came to my home to install my new air system. They arrived on time and got immediately to work. The day was extremely hot and they had to take apart my old system to get it out of the attic. There were issues with the new system but they stuck with it late into the night to make sure it was done before they left. They are two very hard working and professional individuals that work well together as a team. They are an asset to The Frog team!
nick bradley
11 months ago
Curtis was on time and most helpful with his suggestions to the property. It was nice having his expertise to utilize while moving forward. Curtis was very nice and went beyond to fit HVAC needs for the property.
2022 UPDATE ONE UEAR LATER,System finally broke down and we called Frog back out to assess what we needed. Josh came out this time and was equally incredible in his professionalism and helpfulness with getting us a fair estimate for a new system. Frog does a great job with building in the customer service of their field techs, etc. We turly appreciate that and look forward to the new install later in the week, like two days. Thank yoi Frog for hiring the right people with the right attitude. Thank you Josh, you were awesome!2021 - Luke was incredible, he was knowledgeable in explaining differences in what was going on, but more importantly he was kind, professional and went above and beyond to help get us cooled down. I will be going back to Frog as they also answered their phone right away...thank you Bradly!
Nick is great, he is professional, timely, honest and does great work! This is the second time I have had Nick as my tech, and if I could request him each time I WOULD!! FIVE STARS 10/10 Recommend :)
Daryl Wayne Dasher
3 years ago
After running for 18 years, our HVAC system finally died, on the hottest day of summer! We have an elderly mother upstairs and a senior puppy in the house as well. After placing several calls to different HVAC repair centers, the only one to respond right away was Frog. I had already read reviews on them and was confidant in moving forward with them. They did not have any open appointments but a tech (Josh) squeezed us in anyway. They were booked the next two days, but because of the severity of the heat and the situation they set us up for the next day! It was supposed to be a noon arrival, but they called in the morning and asked if they could come early! They were here exactly at 9 am (the time they confirmed in the call). The service folks (Zach and Kevin) were extremely professional, were wearing masks, and they worked very efficiently despite the extreme heat and humidity. They left no detail untouched, sealing, caulking, and even cleaning up after themselves. We were absolutely floored by the Frog! Hopefully we won't need any repairs for years to come, but if we do - you can be sure we're going with them again.
Had an issue on a Saturday and A.J. was on call for Frog's 24/7 service. He arrived within an hour, had my issue fixed in 15 minutes and was very professional and courtious. He didn't mind coming in from on call and I was super appreciative of his help. I would definitely recommend A.J. and Frog.
Steven Swords
2 months ago
Vince did a great job repairing our leaky shower. He was personable and even great with our dog who loves new people. Vince made room for us in his busy calendar because he knew we were on a tight deadline. Many thanks!
Quick, efficient, and professional. Not to mention very friendly! Frog is a great company and our service agent, Curtis W, is fantastic! I already refer everyone to Frog for their heating/air and electrical needs and I'll continue to do so
They replaced my entire AC unit. It was old and had multiple problems. Problem was fixed within a couple of days. I called them Wednesday night, had a tech onsite Thursday, and they had me on the installation schedule Friday. House is finally cool again and I'm super thankful for their help
Brenda Merritt
3 months ago
David was very sweet and didn't make me feel like an idiot. My outdoor faucet worked and did not need to be replaced.
Mona Vaillancourt
a month ago
Woke up to our AC NOT working. Called for some one to come out today and to my surprise they sent out Jason who was very knowledgeable and quick to solve the problem! Very happy with this company and would recommend them to anyone looking for A1 service!!
Mr. CURTIS WAKEFIELD USED OUTSTANDING CUSTOMER SERVICE. HE WAS KNOWLEDGEABLE AND STRAIGHT TO THE POINT. HE EXPLAINED WHAT HE DID AND THE CONDITION OF OUR UNIT. HE LEFT US CONFIDENT IN THE WORKING OF OUR UNIT. HE ALSO ADVISED US THAT WE CAN CALL DUE TO 24 HOUR SERVICE. HE WAS TOTALLY AWESOME.
Monica Bender
7 months ago
Curtis is a God sent, I will give him 5 🌟. What a honor to meet him courteous, kind, great customer service. Keep up the the work!!Kevin H was kind, pleasant, and understand that I could not do on another day so thanks to him for going that extra mile. Kudos Kevin
Christian Ernst
2 years ago
Josh called to give an ETA for his arrival within the appointment time frame. Upon arrival, Josh was professional and courteous. He worked quickly and efficiently. After the service, he went over his findings and gave excellent recommendations. He also provided a quote for repairs, but did not hard sell anything. All in all, I was very impressed by my interaction and would use this company again.
Called Frog to get a technician to clean and check our AC in early summer. All refrigerant levels were good and the unit was cleaned. Signed up for their annual maintenance plan. A few days after the visit, the unit failed to cool our home and had to call them back out. Apparently a pin sized hole suddenly appeared and all the refrigerant leaked out. They wanted $650 to seal and repair the leak and refill. Went with another company and happy we made the switch.
Andrew called and came to my home and gave me a great evaluation and the cost to fix my problems. He is courteous and easy to get along with. He puts you at ease immediately and totally explains everything so it is understandable and all of the options. Everything is shining nice and bright and in great working condition. Andrew is a wonderful asset to the company. Thanks Frog for sending him. Well done. Call Frog Heating Air for any of your needs and you will receive fast, courteous, and affordable solutions.
Window Seat Aviation
a month ago
Andrew Amond did a great job on my service.
Valerie Nelson
a week ago
5 stars everytime! This company has always taken care of us & any need we have.
Ruben Flores came today & fixed us right up! He is always professional, friendly & very knowledgeable.
I highly recommend using Frog/ Pioneer
John H. came for our annual check-up on the heat/air unit. He was very kind and polite. A well-done job, in the rain with a smile. 😊
Josh and Brandon were excellent, honorable and efficient. Much respect and thank you. Max H.
Thanks Frog people! You were able to come out the same day I called &&& get all the work done. Marylu was very helpful with the scheduling. Josh was very knowledgeable & offered several options. I was able to select one & within a few hours everything was completed. Now I have peace of mind & a company that I will use in the future. Thanks again for the Stellar experience...
Raymonda Robertson
4 years ago
I was looking for a heating and air company with same day sevice on a weekend so I called. They were right on it. Customer service was great and Luke the technician was even better. He listened to my concerns, fixed the problem and addressed issues that may come up in the future and ways to prevent them. I will definitely use and recommend Frog Heating, Air and Electrical to friends and family.
The guy who was sent to my house for an estimate was shockingly confrontational. Was tempted to kick him out of my house before he even gave me the pricing estimate… which was MEGA overpriced. They quoted me $4k… every other estimate was $1700 - $2000. And then they try to push some whole house surge protector on you which is garbage. Never calling these guys again.
Frog was incredibly helpful from the beginning. Other companies quoted me appointments in 1-2 weeks. Frog sent Curtis out to help the next day and he knew the solution as soon as I described the symptoms of the problem. Got us up and running within an hour of arrival. Definitely will use them again!
Mark Andersson
4 years ago
We had to replace our entire HVAC system when we moved into our house. It was very overwhelming. We did our due diligence and received quotes from over 10 companies as a brand new system is sort of like buying a small car.We had the big guys, the small guys, the local guys, just about everyone. But when Curtis showed up from Frog HVAC, there was a shift and a noticeable difference in how he and the company itself approached our situation.Curtis was professional, kind, understanding, and most important, listened to what we were looking for. He didn't try to sell us on anything...A lot of the companies were using fear tactics on us in an attempt to oversell us larger units and accessories we don't need....or tell us we needed vents moved or triple the amount of returns. But Curtis was different. Without provocation, he looked under above and around our house and talked to us calmly and explained options...he didn't talk AT us.... he spoke TO us and made us feel extremely comfortable.We chose Frog because of Curtis and we are so glad we did. He went the extra mile to make sure that we were 100% satisfied (and we are thanks to him...). We also worked with Luke, one of their lead techs, and he was also honest and fantastic and he, along with Curtis, personally made sure everything was done correctly and safely.An HVAC system is an investment, and you need to choose a company you can trust to invest in. And with Curtis and Luke at Frog, we are confident in our investment.Thanks so much to the team there!
Sherice Cotton
a month ago
Chris Fondow was very nice and pleasant he explained everything to me about the unit he got the job done
Andrew Beiler was very polite and professional on both visits to our home. On the first visit, my husband was in the hospital. Andrew was kind enough to say a prayer for my husband's speedy recovery. He met my husband on the second visit & asked how he was feeling. This goes a long way with me. He went an extra step by showing us before and after work. He also offered additional services without pressure. Thanks, Andrew!
Deborah Hollis
2 weeks ago
Andrew Almond did an excellent job. Good worker.
Richard Turner
2 months ago
It was actually a refreshing experience to see two young men really enjoy their jobs. And take pride in their work. I am referring to David Elkin and Reuben Flores. Today, David Elkin was professional, knowledgeable, and polite. Answered questions with confidence. Cleaned up nicely after installation. Thank you, gentlemen, for showing me that there is still hope with the younger generation today. Job well done.Thank you!
Very knowledgeable and polite. Worked with me so I knew exactly what was going on/what the cost would be. Gave very realistic expectations. 10/10
Terrie Clayton
11 months ago
I can’t say enough about this company. They were excellent in everything. Our guy Josh was the friendliest, professional, knowledgeable and helpful technician I’ve ever met. He went above and beyond to help us and done an excellent perfect job. I’m so grateful for him. I highly recommend this company. You are very lucky to ever get a technician like Josh. He’s the greatest ever in every way! 5 star all the way. Thanks so much for making our experience the greatest ever.TClayton
Hi, just wanted to write a review about my experience with Frog Air and David Rogers. David was professional, prompt, courteous, and efficient with his time and his work. He arrived on time and went right to work to get everything done in a timely manner. He took the time to explain everything he was doing and made sure all the work was up to codes. I appreciate his workmanship and he is very knowledgable. Frog Air , give this man a raise, he deserves it! Thank you for hiring a good employee to represent your business, so many service providers today do not honor or deliver what they promise, much less show up to do the actual work. I am a happy customer and will call your company and service again when needed for my AC & Electrical needs.
Timely, efficient service. Ruben F was great.
Shawn Cahill Sr
3 months ago
Would highly recommend Frog! Nick Watson was very knowledgeable of what I was asking for. Couldn’t be happier with the work he done. Will use Frog again for sure. Thanks Nick!
Dianna Smith
7 months ago
Curtis and his crew are great Curtis is very professional on time spent a lot of time with me I need to find people that I feel good working with and I certainly do feel good working with him you will get more of my business and I really appreciate it
Sharon Hansen
6 months ago
Nick was great. Everything repaired in a few minutes. Very knowledgeable. Thank you for the prompt service .
Anthony Delaney
a year ago
First, they answered the phone, which I previously took for granted. Second, they had someone out 2 weeks before the next company had availability (the next day!). Last, Josh explained everything as he went and was professional, efficient, and got the job done quickly.They are now our first and likely only call.
mattie callahan
2 years ago
Frog always had such great communication, I appreciate that they let you know which technician is coming and keep you updated every step of the way. Richard gave us honest advice about our plumbing issue. It's nice to have a company that you trust to call for just about any home issue! They are prompt and reliable.
The guys at Frog did a fine job installing an entire system into my house. Joe spent a lot of time working out the best system and deal to both fit and satisfy us. The office assisted in financing. And Chris and Mitch were affable, professional, knowledgeable and efficient. All went quite well and they had a quality control person drop by afterwards to check, verify and approve the work they did. We were pleased and we would certainly recommend them.
Ruben Flores did an excellent job of assessing our problem & explaining our options. He arrived on time & was exceedingly thorough, polite. & professional.
Dan Crimmins
6 months ago
Nick was very professional and pleasure to work with. Had a 240v outlet installed in the garage for an EV charger. He completed the work quickly. I would definitely use Frog in the future.
Matthew T. was great. He got me up and running, educated me and was very professional overall. Big thanks!
Brandon Smith
4 years ago
Our house was not getting cooled off so I called Frog for a tune-up. They promptly sent Curtis to our house and he was extremely helpful. With our unit being 19 years old, we ended up needing a new one. Curtis was upfront and honest about everything and made the whole process fast and easy! Highly recommend
This is our go to company, which we have used for years. They hae effectively tackled small and huge repairs. We have not used their plumbing division but that will happen next spring. We have never had any rework, but they offer each time to come back and support their work. This is really a good company o deal with
Gary Anderson
5 months ago
On time, thorough, knowledgeable and courteous. Hard to find quality people in today’s workforce.
Curry is was extremely professional and on point with explaining the job/quote. Highly recommend Frog for all your HVAC needs. They have been fantastic with everything we have hired them to do.
I have had two excellent experiences with Frog’s technician, AJ, over the last week. Frog’s office was able to seamlessly provide me with an appt in a timely fashion, as well. AJ does a remarkable job identifying an issue and troubleshooting to devise a couple of solutions that he then spoke to me about the best course of action. His expertise has solidified my mind that I will only use Frog for any of my needs with not only AC, but now hearing and electrical. Having the piece of mind knowing I have a responsive and thorough company to rely on for those needs is very reassuring.
Richard Schindler
3 years ago
These guys are really great. AJ is straight forward and genuine. Their work is great and they show up early for appointments. These days, to be able to say that you really trust someone is a rare commodity.
I requested an estimate for my malfunctioning air conditioning unit from Frog heating and air. Mathew showed up on time. He showed professional manner and explained every options for my ac unit replacement.
What I like about these guys is they answer the phone at all hours, set an appointment, arrive in the appointment window, give you a courtesy call on the way, have all the HVAC tools/supplies to do the work on the visit, quote a price, and do it.One time I had a blower failure in my unit (unit was not bought/installed through Frog), and they did the extra work to source the a new part because it was under-warranty, and only charged me for the installation labor. That saved me hundreds of dollars.
Great HVAC service as always. Josh was wonderful. Highly recommend.
Lenora Wallace
a week ago
David O'Neil did an excellent job. Provided great customer service with a professional attitude.
Garry Massengill
a year ago
Josh was very friendly as he was tue Lst time. He jumped right on the issue, finding two concerns with the installation of the wiring at the 90 amp breaker. He repaired the issue and had us back up and running in no time. Thanks Josh.
We recently had our air conditioner stop working. David O’Neal showed up on time and was able to diagnose and fix it quickly. He was friendly, courteous and efficient.
Anetria Burriss
a year ago
Curtis was amazing,professional and friendly. I will definitely do business with frog and tell my friends about the great service I received.
Brenda Jackson
a week ago
Josh weeks was very professional, and answered all of our questions he was very detailed and cleaned up after he was done.
Alicia Lanier Jones
6 months ago
I love Frog Heating & Air. They have been out for our HVAC unit 3 times over the last couple of years and are professional, knowledgeable and answer all of my questions. They have never tried to sell me anything that we didn’t need. A company I can actually trust. I’ve never recommended a Heating & Air repair company before now.
Marshall Brown
4 months ago
Nick did a great job changing out my smoke alarm batteries. I have 3 on a 12 foot ceiling and one on an 18 foot ceiling. He worked quickly, but made sure not scratch my wood floors. The price was very reasonable. Frog Electric was able to send him out the next day after calling. Will call again the next time!
When our 8-yr old HVAC unexpectedly called it quits, we were so overwhelmed! Technician Michael M made it to our house two days earlier than anticipated due to a cancellation and promptly, professionally & courteously diagnosed the problem. He went above & beyond to care for our family & home in the process - bringing us a portable AC unit while we waited for our new HVAC to be installed the next day. Such a gift in the midst of these hit TN summer days! Thank you Michael M & Frog/Pioneer! Highly recommend. The 24/7 service line was also greatly helpful. Buy Mike some lunch!
Pricey to replace 2 LED fixtures was $300 and only took a half hour.. plus the $40 fee to diagnose the week prior. But Butch was professional, on time, and did quality work. Had I been aware of the price I would not have scheduled the repair though.
Amanda Gargus
3 years ago
Frog Heating, Air & Electrical exceeded my expectations today. I called in the morning, trying them for the first time, and I was on standby but was assured that I would be seen today. Carrie took my information and was efficient and friendly. Brenda called me back at 9:30am to say that my technician, Curtis, would be there within the hour. I then received an email with my technicians photo, so I would know who to look for, as well as some fun information about Curtis. Curtis then arrived on time, was friendly and very professional. He wore a mask and kept within social distancing guidelines. He also wore booties over his shoes when he came inside. Curtis explained to me and showed me the problem with my AC and answered all of the questions I had. He went above and beyond to make sure that I was a satisfied customer. I am SO THRILLED with my Frog Heating & Air experience. I will now use them exclusively and refer them to anyone that needs the services they offer. The repair was also affordable and Curtis discussed future steps in the care of my 10 year old HVAC unit. THANK YOU Curtis and THANK YOU Frog Heating, Air & Electrical for your amazing service!
Cynthia Buford
2 months ago
Matt was knowledgeable and promptly restarted my Trane heat pump, but still having temperature issues. Frog Air installed unit 1 year ago, and so far, I am unhappy with my purchase and performance of unit. Experiencing temperatures of 72 degrees downstairs, while 82 degrees upstairs during summer months. Also experiencing $125 increase in heating bills during winter months since installation. Was informed at time of installation that there would be some improvement in temperature range. But was told last summer by technician there was nothing that could be done but for me to purchase a 2nd unit. I am a senior citizen and cannot afford any additional financial obligations. Matt strongly advised scheduling a maintenance appointment and assured me they would troubleshoot and correct the problem .
After calling other companies who couldn't make it out same day, we called Frog due to an electrical surge and Butch showed up a few hours later. He was right on time and fix our issue within 30 minutes. Great service and very knowledgeable. We will recommend Butch and Frog to others!
Curtis is such a great asset to your company!! Quick service and so very polite. He is like a ray of sunshine walking through the door. Thanks for the fantastic service Curtis! Frog, I think y'all should hang on tight to Curtis, he makes your company look exceptionally good.
Mary Ellen Muñoz
3 years ago
Curtis was wonderful on a hot summer day when my house was extremely warm. He was helpful, informative about my system & very respectful of my home as well as my time. He was interested in doing the right thing by the customer & did not inflate my charges. He was helping me understand my system as well as fixing what was wrong! I'm very thankful that Curtis was my service tech! His diagnosis was spot on! I am glad I called Frog!
Hector Calderon
11 months ago
So far Frag had been a great HVAC service and I really like they call before their techs go to your address. You get a picture of them and you can grade their service every time.
Keith was awesome came in and got the job done! Personable guy who knew what he was doing!
Jayme Stachura
a month ago
We were very pleased with the job that Butch and Corey completed at our house! They were able to get to the job quickly, worked clean and efficiently, and also were able to complete sooner than they had originally thought! Thank you so much!!
Maureen COUNTS
3 weeks ago
Josh did a great job on our electric. He did leave behind his vacuum cleaner. Thanks to your hard work we are up and running.
Curtis with Frog is always a delight to work with. Extremely professional, on-time and quick to complete what is needed.
The technician charged 800 dollars to refill our Freon and diagnose the issue. (He said he would fill it up and have to explore it, at which point it would be a lot of money due to losing more Freon) It stopped cooling within a week or two. We called in a second opinion and they informed us that a bolt had been loosened to purposely cause a leak. After refilling it and fixing the bolt, he then informed us about different scams that companies use to have repeat customers. We didn't contact Frog back to complain and it has been a while but I'm still infuriated.
Luke R. did a great job explaining what he was doing and what I needed. I appreciate him taking time.
Butch Parish did an exceptional job in a timely fashion.
Just had my first tune up on the new HVAC system. Mathew Thompson provided exceptional service…professional, efficient and on time! 5 stars all the way!!!
So far the first visit was to get an estimate. We have not received an estimate yet. Dave R. seems to be a good representative of a great company. Dave R. was knowledgeable, friendly, and thorough. I hope we are able to use Frog Electrical for our project and maybe more to come in the future.University School of Nashville
Shanik Joseph
5 years ago
Curtis was awesome. He arrived within the estimated time window. Diagnosed and fixed the problem quickly. I will be using their services again rather than the company who installed the system. In addition, their receptionist were very professional and courteous. All around a great experience
Lance Aratani
2 months ago
Curtis was very polite and knowledgeable and explained what he was doing.
Service was great
Katie Shawhan
6 years ago
The estimate experience was easy and non-invasive. Frog sends the knowledgeable technicians to assess the equipment, not project managers teamed with technicians. This helps them provide free estimates (rather than a fee for entering your driveway) and keeps their overall operating costs down so that they can bid lower than their competition. Whether I choose to purchase the system now or later, I will still be pleased with the initial experience of working with Curtis at Frog Heating & Cooling!
John Robinson
a month ago
Jeremiah very efficiently and effectively diagnosed and addressed my electrical issues. Equally important, he represented Pioneer in a highly professional manner. I would highly recommend Pioneer, based on my experience.
Could not be more pleased. Nick was professional and personable. He completed the job seamlessly. I’m very appreciative.
Lawrence Concepcion
a week ago
Dave was very informative and explained everything that needed to be done for our home.
Matt Thompson was very professional and kind, he answered all my questions. I was struggling with the size of the filter and he brought me a box of exact size filters, he also set up my new thermostat. I will only trust him to take care of my AC unit.
We have two heat and air units in our home that have needed servicing separately in the past year. Our first experience last summer with Curtis W. at Frog was so great that we didn't question calling again when a sensor went out on the second (non-serviced) unit during the recent cold spell. We crossed our fingers that we would get Curtis again but didn't require it since we know the record cold lows are straining all resources. But we were thrilled when Curtis rang our doorbell. He had our sensor repaired and our Nest thermostat reinstalled (we'd taken it down for testing) within the hour. He is a great guy with handy knowledge. Since we needed the service, we were happy we got it from Curtis and Frog.
I called Frog for our annual system check/tune up only to learn we had mold growing on the inside and outside of our HVAC unit duct work. Curtis was EXTREMELY thorough and professional when explaining how it happened and what can be done. Although we're spending $4000+ on duct sealing and 2 air purifiers - I couldn't be more confident in his recommendation and truly believe he would have recommended the same for his own house. I was a happy Hiller member for years but truthfully have been extremely impressed with Frog's tech's and never questioned their recommendation(s). Curtis gets two thumbs up!
susan warner
6 months ago
Josh was prompt and communicative about the condition of our unit- this was routine maintenance.
terry young
11 months ago
We have relied upon Frog for years. Yesterday was no exception. Our AC was acting up. I called Frog and Josh came by the same day, diagnosed the problem, and then returned to make sure the unit was running properly (which it was). Thank you Josh and thank you Frog!!
Kelly Peterson
6 months ago
I always use Frog for my heating/cooling needs. Their staff is friendly, especially Curtis. They have have never tried to take advantage of me and fix things that don't need to be fixed. Curtis is practically family to both myself and my mom since her services her units as well. I always recommend them to anyone who needs to be taken care of with fair pricing and the highest quality staff around.
I am a general contractor and Frog Air replaced 15+ units for me on a condominium project from tornado damage in Nashville. They always showed up on time and did a very good job, they also worked with me on payment terms as funds were coming from insurance. I would highly recommend Frog Air!Ty CarterCentennial Construction, LLC
Tom Lawhorn
11 months ago
Dawson was excellent. Very courteous and polite. Handled issue very quickly. Will ask for Dawson the next time I need you.
Kate Parrish
10 months ago
A friend at work recommended Frog so I decided to try them out for my annual heating system check-up. As a native Nashvillian, I'm not interested in working with behemoths like Hiller, Lee, Donelson Air, etc. who are giant machines that don't seem to really care about their customers. I called Frog and the woman I spoke to was SUPER friendly and got me scheduled quickly. Mathew (one T!) was AWESOME. Very knowledgable, professional, friendly, and totally not aggressive with any kind of upselling. In fact, I was the one who brought up to him some other things I was interested in having looked at later. He also let me know that I could be buying much cheaper air filters than the ones I'm currently using, so I'll do that next time I need a pack! I purchased the $99/year deal where you get a heating system check-up in the fall and an AC system check-up in the spring. (I know they're not technically called check-ups...I just like thinking about them like I'm taking my HVAC to the pediatrician lol.) Plus, you get 10% off other HVAC and electrical work throughout the year if you need it. AND, my favorite, it's not a contract, so they're not going to automatically bump up the price and charge you again with no heads up the following year. After Mathew left, I immediately texted my mom and another homeowner friend and told them these were the folks to use from now on. I'm also involved with my HOA and will be suggesting we use Frog for some air duct cleaning this winter.TLDR: Excellent service, excellent price. Is it weird that it actually felt kinda good giving them my money?...
Curtis was my technician and they immediately came to our house and fixed our ac unit! Very courteous and quick! He even saved my wife and I money with getting more life into our air conditioner unit! Frog is a great company to deal with!
Nicholas Iorio
a year ago
Butch from Frog has been out to my property twice now and has been a great help providing detail on what could be causing the electrical issues I was having. He came out to check on a breaker for my HVAC unit and was able to assess the issue and get the work accomplished in a quick time frame. No one wants to be sweating in the heat of summer with no AC and he was able to get it done. Would highly recommend and will use them again!
Matthew was knowledgeable, experienced and honest. He was out to evaluate my crawlspace ductwork. While the systems are old he did not find any breaches and expects the system to hold up 2-3 more years. After insulation and moisture barrier is removed and reinstalled by another company he will come back out to see if they did any damage. When needed in the future I will call Matthew at Frog Co.
I hope Frog is grateful to have Dave as a member of their team. He’s knows what he’s talking about and shared his knowledge with me so I knew what the issue was and walked me through how to fix it. 10/10 recommend if you have any electrical problems with your home. Trustworthy guy who has you in his best interest.
The techs that came out to quote a job for us were terrific!Update- After the work was done I am still very impressed with Frog and especially Butch and his helpers. The work was great and the guys were awesome. If we ever need HVAC or electrical work again, we will definitely use this company and if possible request the same crew.
Janice Livingston
7 months ago
Update: 12-22-22...Thanks to FROG and Butch P, a very dangerous situation was discovered and repaired.Service was amazingly quick in responding and Butch was as friendly as he was knowledgeable. Thanks to him an unknown fire hazard was quickly taken care of.This is my go-to company!‐------‐‐----------------------------------I had lost hope of finding an electrician who would work on my mobile home. I called FROG yesterday, had an online chat with Amanda. Almost immediately, a team member contacted me, and we set an appointment for today.Right on time, Andrew showed up. Friendly, knowledgeable, professional, he had my electrical problems repaired in about an hour....patiently answering all our questions along the way.I can't imagine using anyone else!
Terry Gerblick
a year ago
Same-day response and repair after storm damage. I think the quote was expensive based on the materials and labor required to complete the repair, but they were responsive, professional, and got the power restored a quickly as possible. Overall a good experience.
Yaminah Mitchell
2 years ago
3/9/2020 - Josh came out to inspect my HVAC. An annual tune up revealed the age and exhaustion of my current unit. Josh was straight forward in what my options we’re whether I fixed it or upgraded to a new unit. My new unit was installed same day and I’m pleased with the work and service of the entire Frog team!3/12/2020 - Butch came out to inspect the electrical work for my new home. He was professional and knowledgeable. He answered all questions and addressed all my concerns. Because of my great experience, I’m trusting my electrical needs to him and his company.Update: Butch came out to complete the electrical work I needed. Everything was as expected and the job was completed timely. Thanks Frog for all around great service!2/19/2021 - Curtis came out to inspect my HVAC unit after the heated stopped working during the winter storm. He was professional, efficient, and knowledgeable and I was well informed on next steps before he left. I always appreciate the great, friendly service from Frog!
Colden showed up on time, checked our heating system, found that we needed a new bulb for an air scrubber thing and sent the estimate quickly. He was friendly and efficient and got the job done quickly. Love Frog heating!
Awesome to do business with. Very professional and did not try to sell me a bunch of things I didn't need. Thanks Josh B. at Frog heating and air.
Ankit Patras
3 months ago
Excellent service. Very professional. Will certainly recommend them to friends and family.
Nick is great and very knowledgeable.
Brandon was absolutely amazing! He was extremely knowledgeable and put my mind at ease regarding our electrical issues. Would most definitely recommend his services!
Justin Bicking
3 months ago
Rueben came out and did an amazing job. I really appreciate how thorough he was with cleaning and flushing the units.
I made a excellent choice Frog Heating, Air and ElectricStarting with the online chat with Samantha the initial phone call with Dave.Curtis is Service Pro person who came out ( YOU ARE THE BEST) he was very professional and knowledgeable when investigating my AC issues. I am Happy to say going a week and half with no ACCurtis got my problem resolved in one afternoon. Would I recommend Frog Heating, Air, and Electric to my Friends and Family ....Yes ..... Thank You Guys so much.
Andrew Taylor
11 months ago
Woke up to AC not working, and Frog Air sent someone out that day. Mathew Thompson was knowledgeable and professional, and got us cooled off in no time at all!
Gary Douglas Critter
3 years ago
Very knowledgeable, office staff setting up the appointment was absolutely friendly and sweet professional. Josh was an excellent technician he knew exactly what he was doing and he was very very professional and fast good person as well friendly.My air conditioning is working wonderfully he did a great job. I am so happy I called frog heating air and electrical and I would very very happily return as a customer if I need you guys again. It was very excellent experience.
Sandra McDowell
2 months ago
Curtis was terrific! Great service and an admirable young man!
I would highly recommend Frog Heating and Air, loved the way they handled getting a technician to solve our problem. Professional and caring. I would highly recommend AJ as the technician he also was professional,caring and very knowledgeable, went the extra mile to tell us how and what we needed to do to take care of our system. With my husband and I knowing nothing about heating and air that was a blessing. Very timely and courteous. Thank you AJ!!!
Kimberly Johnson
8 months ago
Dawson was friendly, punctual, knowledgeable, and patient with my questions. I will definitely be calling again!
Chris Henderson
8 months ago
I found Matthew to be very knowledgeable and professional. We would recommend Frogs any time to anyone in the Nashville or surrounding areas.
Butch had come out to give my wife and I a quote on moving out outside panel and extending the conduit to allow NES to move the line (doing some other construction work etc.). Butch was kind, polite, and knowledgeable. Frog has been a company we have used on a number of occasions. Once we decided to again use them, Butch took care of consulting with the NES electrical engineer, pulling permits, and going through codes. He coordinated with us to find a date that worked, and once scheduled, arrived promptly on time and completed the job efficiently and correctly. Thanks Butch!
Robbie Davis
8 months ago
Service person was great ,polite & professional,I am very pleased with the service Company in all of how prompt there service is,I have used their service before for repairs ,they are AWESOME❗👍🏼👍🏼💯
These guys did a great job installing a Tesla charger. However buying the car was a great big mistake.
Curtis and his team were incredible… our heat went out, they came same day to diagnose the issue. Our 15 year old system had some issues and rather than pay for a bunch of repairs, we ultimately decided to replace the unit. They were able to do the install same day and get us back up and running. Excellent service, pleasant guys, and fair prices. Can’t beat em
Katherine Green
5 years ago
Frog installed my HVAC unit 2 years ago. For some reason my heat did not turn on either last year or this year. I asked the call center to have someone from the Frog office call me. Diana called first thing the next morning and sent someone out to repair the unit without charge. She was very kind and so helpful. I may have spent a little more on my unit than I would have with an independent AC person, but the customer care is well worth it!!! I highly recommend this company.
William Leaman
a week ago
Andrew A. came out to do an estimate for some gas line work for an outdoor grill. He did a thorough inspection of requirements of my current equipment and house demands and even answered a few impromptu unrelated questions resulting in a second quote on another project. We have used Frog for years from electrical to HVAC and now pipe fitting.
We have used Frog Heating & Air for years and always appreciate their friendly technicians and staff. Reasonable service fee pricing. Our most recent visit brought some confusion on repair pricing but all was resolved satisfactorily.
We had frog air out back when it was still hot. It was going to be just over $600 to replace the motor but he suggested a new unit as our unit is 19 years old.We agreed that a new unit would be better. The coast of the new unit and warranty was $8000. So we started saving and put a few window units in.Fast forward to its snowing out side and we still have no heat or air. We call and say ok we can't afford the new unit but we will go ahead and get the motor. We need heat. A different guy comes out and says that the unit is shot and he recommends replacing. (Well duh still don't have 8grand) he then says it will be over $800 dollars for him to order and install the motor. Wait that just went up over $200. He also says and I dont know who worked on this before everything is a mess and backward. Um, frog was the last person that was there working on it, and the other guy didn't say anything about a mess and things being backward. So witch frog repair guy doesn't know how to do their job. (Or is this an upsale technique to sell a new unit that I still don't have 8grand for)I decided that someone doesn't know how to do their job say thank you pay the $69 service call fee and buy 2 more space heaters till we save to get a new unit. FYI that will come from a different company.
Had to cancel our service call. Curtis was extremely understanding and professional and did not pressure us at all. If this is any indication of how they run their business, I wouldn't hesitate to call them again.
Ashley Freeman
4 years ago
Andrew was extremely patient and informed and was willing to walk me through the ins and outs of the job. He made reasonable suggestions and completed his work in a timely manner and for a good price.
Technician was the best. Josh noticed what was wrong and fixed it immediately. Tried another before I called Frog and they wanted to replace my entire unit and instead Josh just changed my defrost cycle. I will continue to use this company. Thank you very much
Nick came out to the house to provide a quote for two Tesla charger installs. He was friendly, on-time, and answered all of my questions. The price they gave was reasonable as well. My experience overall has been fantastic and I know who to call for any electrical needs I may have in the future.
Curtis and Frog are the only people I will trust with my systems. Curtis especially is absolutely wonderful, polite, punctual and honest. He is seriously an absolute gem and I completely trust his recommendations and work. He really goes above and beyond to help his customers and has earned a customer for life.
Always happy with the work Dave does! I'm a hands on homeowner and try to learn where I can, and I feel like Dave and his team understand me. I truly appreciate the knowledge and service he brings, and LOVE the fact that every time I look to get work done I get him every time. Thank you for all you and your team do!
Bought a new home, HVAC failed the first week. Curtis came out and was so professional and friendly, we decided to go with Frog for unit replacement rather then some smaller companies who were a bit cheaper. It was also great that they do 2 years labor, one year of checkups, and have an amazing financing plan. I kind of got the impression that Curtis was going to be my HVAC guy during the inspection and purchase process - he answered my texts and questions so quickly - but it was another person who came to install my unit. So maybe Frog is a bit bigger then I realized, but still it was a great experience from A to Z.
Kevin Heath was my technician, friendly service and figured out exactly what was wrong immediately and got it fixed. AC back working quickly!
Rueben, Luke and Chris are great!
I inquired about service online and received a call the same day! Believe it or not Joshua was able to come out this very same day to give me an estimate and begin the requested work. I’ve never had such speedy and excellent service. Joshua was very knowledgeable and explained in detail how he could go about doing a couple of the more difficult jobs. I’m very pleased with the immediate response from their receptionist, the speedy arrival of Joshua and his thoroughness in getting the jobs completed...especially the 2nd day when I requested two more fixes. The only thing that bothered me was the pricing to actually put up the light fixtures —$164 for the kitchen on top of the $187 to prep the spot and the same pricing for the garage light. Unfortunately my health (dizziness) wouldn’t allow me to put the lights up right now so I had to bite those two bullets. All in all though great company, excellent service, & extremely knowledgeable courteous service folks. Highly recommend
Curtis was great! Super helpful and fair. Assessed my needs quickly and got my service appointment scheduled before leaving. Will certainly call Curtis for my next project!
Josh arrived promptly and was friendly and informative throughout the repair. Frog was able to get the part I needed and had it installed in less than 24 hrs. The dispatcher kept me up to date all along the way so they did not waste my time sitting around waiting and thank you for that especially! I highly recommend Frog Heating and Air based on this experience and because they're called Frog! I mean come on, it's Frog, it's cool.
Butch was very helpful in fixing our electrical issue. He quickly diagnosed and fixed the problem and explained what was going on. Very professional and very friendly. We've used Frog now for Electrical and HVAC and had a fantastic experience with both and highly recommend.
I have used you for years. They are always professional, on time, friendly. They never try to upsell anything additional. I can’t enough good about them and their techs. So glad that they have added plumbing to their lines of business!!
Butch and his team arrived on time. They worked past five and did an awesome job. My house was built in 1937 and provides unique challenges but Butch and crew overcome them all. Outstanding job. Highly recomended.
Virgil Hinojosa, Jr.
a year ago
Josh arrived at estimated time. He diagnosed everything and got heating system operational. He made a couple of possible upgrade recommendations and gave me instructions how to help system operate more properly.If we have any other HVAC needs we will definitely call Frog Heating and electrical for any service needs. Highly recommend. V
Andrew Yahner
a month ago
Kyle Tapia and Corey Wunder did an awesome job! They were extremely thorough and did an excellent job by making sure everything was repaired and replaced correctly. Also very patient having furry assistants watching their every move! Thank you Kyle and Corey!
We contacted Frog Heating and Air for two electrical issues at our daughters home. Andrew Beiler actually arrived before his appt time. He addressed both of our issues in a straightforward manner and explained the options very clearly. Andrew was very professional, courteous, and direct in explaining what the cost of repairs would be.
Melissa Campbell
8 months ago
Matthew was so friendly and professional. He explained what he did, but I don’t know HVAC talk, I just know my air is on and I’m happy😁
Josh was the initial face of the company, and was thorough in his examination of our issues and offered strong options in a range of pricing. he made our decision easy and did a great job getting us set up for a full A/C install the following day.
Keith McElroy
2 months ago
Thermostat stopped working; no display. Called brand company (Honeywell), advised to contact installer...product still under warranty. My negative thoughts...'here we go!'Contact The Surfin' Plumbers, who merged with Frog and acquired by Pioneer. Explained the situation via voicemail; reply was immediate. Date and time was set for technician John Huffman to assist with the problem.John was on time and installed the new thermostat. The only problem, it was a lesser model than my previous one. Contacted Pioneer again, explained the situation. They apologized and we set a new date to correct the issue.John returned with a different thermostat - a later model. Unfortunately...you guessed it, it too was not the correct/same model. John apologize and explained how the errors occurred - a matter of a digit here and/or a word there. He agreed to return on my next convenient day...before the beginning of his day to correct this setback.John called in advance, came out early with a smile on his face, and completed the installation with the correct model.Thank you, John Huffman! Without even an inkling of grief, disrespect, or tiresomeness, you went above and beyond professionally to complete this project. If I could give ten stars, you would receive them - very deserving!Thank you Pioneer for your service, help, and tremendous support. I truly appreciate it!
Andrew did a great job in our plumbing repair. Cleaned up when finished.
I got an appointment the same day that I called. My technician explained the steps he took to identify my thermostat as the problem. And talked over multiple levels of options that were available to get my heat back up and running.
Great, speedy, and friendly service!
Alana McGrath
2 months ago
Nick W. came out yesterday to install three outdoor light fixtures. He communicated well on when he would arrive and was prompt & professional. He completed the installation within the time frame he quoted me and did a great job. Very happy with my Pioneer experience!
Josh did a fantastic job. Arrived on time and sensed there was an issue as soon as he walked in the door and he was only scheduled for routine maintenance. He confirmed the issue and replaced the part. Josh is very knowledgeable in his trade!
Luke came to service our AC unit that was backed up with water. He withstood the heat in our attic and never complained once. He was very professional, courteous, and knowledgeable about the issue. Please receive our deepest gratitude for your hard work.
Colden came by to help me assess cleaning and maintaining my AC/Heating system and he was very helpful, very friendly and professional. I was happy to schedule the work to be done after meeting with him. I felt like I was in good hands.
I had a technician (Matthew) out to give me a quote for moving a weird small hole/air vent under my broken dishwasher. He gave me really honest advice that was more in the interest of me than the company. He said the vent wasn't up to code and the cost to move it and get it up to code would exceed $1k. He said it was such a small vent and it wasn't pushing a significant amount of air, so my better option would be to seal the hole off. He didn't charge for the brief visit. Frogair definitely won over a new future customer.
Jamie Jacobsen
2 months ago
Overall wonderful experience. Quick, timely, and good people. Dave Rogers in particular did a wonderful job! Highly recommend
Randall Bearden
5 months ago
Frog tech Josh B came out an did a PM on unit. Excellent job A+. Never had anything else but great service since using Frog.
Curtis was very helpful in diagnosing the issue with my air conditioning unit. He was professional, knowledgable, and courteous. Based on this experience I will continue services with Frog Heating, Air and Electrical.
Curtis was very thorough, professional & explained all of the actions he performed on my unit. Great customer service is particularly hard to find these days & I'm so happy I found it in Frog.
Christopher Rannefors
6 months ago
Ask for Mathew! Absolutely standout service and empathy for the customer! Thoughtful, caring, and patient --- explained everything clearly to us, diagnosed the problem quickly and came up with a fair and effective solution. Highly recommend!
I needed some work done in order to close on the sale of my home and they made an appointment for the next day. Andrew came out and explained everything thoroughly and made sure to give me options. He spent extra time calling around for parts to avoid going with a more expensive option and then apologized for taken so long a couple of times. complete professionalism from him and the office staff. If i ran a business those are the types of people i wish that i would have working for me. I wish i could have used them for the other work i was having done to the house.
Elizabeth Barra
2 months ago
David is very personable and professional- takes his time to make sure we understand what he’s going to do and answer any questions we have.
Lindsay Vaughn
11 months ago
Joshua Stevens was professional, very knowledgeable, and kind. It was a pleasure doing business with Frog Heating, Air, and Electrical. Thanks so much, Joshua!
Curtis is the man!He showed up and diagnosed the issue with my 30+ year old heat pump within minutes and advised me that a replacement unit would be the way to go. After watching my utility bill go up by hundreds of dollars this past winter I knew that he was right.I cannot wait for the newly installed system as well as sanitized vents and wifi integrated smart thermostat!Thanks again!
This is the second time that they did work for me. Nick is great. He knows what he is doing and he is excellent at his job.
William Wilkin
2 years ago
In the most recent work that Dave did for me, he was very helpful in discussing different options that I had and finally going ahead with my choice even though I didn't choose his best option. I value the honest, frank discussion of the issues involved.I've used them more than once. I've been very pleased with the results every time.
Derek Flores
11 months ago
Butch went above and beyond to explain a recall our junction boxes have. He was thurrough with details and even helped a niegbor who needed the same inspection.
Tom Galbraith
5 months ago
They come out in a timely manner. They have always fixed my problem. Also the technicians are professional. Give you a quote before they start.
Christopher Sause
10 months ago
Joshua is very knowledgeable and professional. He has done several jobs for me now, and I am always pleased with the quality of his work.
Suzanne Zarabi
5 days ago
David Elkin was professional & knowledgeable regard my concerns over possible water leak. He even had a brief conversation w my water company. Please buy him dinner!🌞
Edwin Gonsalez
a year ago
Kevin H. did a fantastic job diagnosing the problem and fixing it. We originally contacted several other businesses and none were available. Frog was also not available but they somehow squeezed us into the busy schedule. Thank you Kevin H. for getting our A/C back up and running within 48 hours.!! Also thank you to the representative at the office who provided me with updates. Overall an exceptional experience and will definitely use them again and recommend them to friends/family.!
Amazing company. Curtis was professional, courteous and very knowledgeable.
Frog was able to repair our AC very quickly prior to the holiday weekend. We had family with health issues arriving from out of town the same day. Great service. Highly recommend.
Christopher Sircy
a month ago
Andrew Almond was very polite and got the job done well.
Hobie Porterfield
4 months ago
Josh was great! He not only fixed a problem that was off and on for over a year, he checked the entire system to make sure of no future problems. Highly recommend Frog, they still believe in customer service!
Erin Sullivan
2 months ago
We had very kind and prompt service ! Matthew was very patient with all of our questions and took great detail in explaining our HVAC issues . We are happy with Frog !
Curtis was awesome and I will definitely be using him for all my service needs! He was very professional and punctual He was very upfront about everything. I even told him I thought I had a leak bc my upstairs wouldn’t cool and he said my unit was Perfectly fine. (Although undersized) it’s hard to know who you can trust anymore but as a fellow contractor I can say I recommend them 100%
William Tarpley
11 months ago
Mat was great. He very promptly diagnosed and fixed my issue and was pleasant all the while. Would highly recommend.
It was a pleasure to have Josh perform our maintenance service. He is courteous, friendly & professional. He explained everything & answered questions I had about HVAC duct cleaning. Great service. Thanks Josh!
Sarannah Mcmurtry
3 months ago
Very prompt and helpful. David E. Was the best! He arrived when he said he would and took care of my issues. Turned out the problem related to work the company had done a few months earlier and he fixed it. No hassles and no charge for correcting their work. Most appreciated!
Teresa Carter
7 months ago
Electrician did a great job inspecting the circuit breaker panel for a recall that could cause a fire. I am now more relaxed knowing that this has been completed. He was courteous and respectful. I would hire again.
Always have a good experience with Frog air. They are the people I call when need maintenence or a tune up.
Raegan Harris
4 years ago
I called a few places for estimates on a duct cleaning. This company by far was the most professional and informative! Honestly, I had no idea what to expect but the technician, Everett explained everything clearly and answered all of my questions. The best part is that he did a fantastic job and I highly recommend, thanks Frog!!
I’ve been with Frog since 2012 and they have always provided great customer service. I know I can count on the professional service and trust them to provide me with the best pricing options.
Lisa Ferguson
3 months ago
My technician Nick W. was courteous and worked quickly. I've been very happy with my service from this company.
The technician was very experienced and knowledgeable, and did an excellent job replacing the outlets and the covers. The only objection I have to using this company in future is that although I accepted the charges, I feel they were on the high side by at least 30%. When I made the appointment, I was told that the diagnostic fee would be $39, but when I got the invoice I saw that there was a distance fee of $39 and a diagnostic fee of $124. Either there was a miscommunication, or that's a extra add-on that was slipped in.
Nick Watson did a wonderful job !
Pastor Monte
2 months ago
Robbie Kitts came to our church and quickly assessed our problem. He gave a thorough explanation of the cause and the options we had to go forward. He was VERY personable and like-able. He’s currently in the process of researching the repair vs. replacement costs. He seemed very trustworthy. I look forward to hearing what he discovers. I’ll update the review to keep you posted! Excellent 1st impression!~ Pastor Monte
Kyle T. and Corey W. did an excellent job at updating all of our electrical outlets, switches, installed some new lights and so much more. They were very professional, polite and efficient. We would definitely recommend this company to anyone and will use them for any future needs!
Rob Durnberger
a year ago
Josh was very polite and professional. He quickly identified where the wiring problem was and fixed it, even telling me where I had incorrectly wired the outlet.
Courtney Pilkington
8 months ago
Josh W. Came out on a Sunday and a cold one at that and fixed our heating issue. So thankful he was able to figure it out right away. He’s very knowledgeable and was able to answer all our questions.
I remain very satisfied with Frog/Pioneer over the past year. Josh W was on time, very professional, and very patient with answering my questions. Highly recommended!
Frieda Carroll
4 years ago
Will highly recommend this company to friends and family.A true pleasure to deal with from the beginning to end... quick response time... I called at 7am, they had a technician out at 9:30 am. Curtis W was the personable and friendly technician which arrived to give us a fair estimate on a replacement unit.Crew arrived as scheduled (8:30am) 3 days later.., Kevin B and Travis (I think)... both were very professional and friendly, they worked non stop and cleaned up before leaving.If you want a company that delivers, call them for a quote!
Ethan Roussel
2 years ago
I got a quote from frog to do replace a panel outside of my house. I requested a bigger panel than the guy suggested but he quoted me with the panel he wanted to install. They quoted it me $4000 and I told the guy that was way too much. They charged me the $39 service fee and left. The next day hiller came out and gave me a free quote for $2000 to have the bigger panel i wanted installed. Save your money on the service fee for a quote and go with hiller.
Debbie Thompson
9 months ago
Great company and the best workers! Curtis is so friendly and explained everything about my new unit. Great price too.
I only do service with Frog. I feel like I can trust them to always do great work at a great price.
I've never had a bad experience with them
Wanda Beaird
11 months ago
MR. DAVE WAS PROFESSIONAL AND RESPOND TIME WAS QUICK. I WAS SO HAPPY BECAUSE WE SERVE FAMILIES AND IT'S DIFFICULT TO CLOSE THE FACILITY, THANKS AGAIN DAVE AND FROG HEATING AIR AND ELECTRIC. WE WILL CALL ON YOU AGAIN WHEN THE NEED ARISE. THANKS MRS. WANDA
Patricia Doyle
3 years ago
Josh B. from Frog Heating and Air responded to our service request and was here first thing in the morning. He resolved our service issue quickly and was most personable in our interactions with him. I am very impressed with Frog Heating and Air and the speed with which they answer and resolve any requests for service. I highly recommend them to any and all homeowners.
Curtis came out and was very professional, courteous, and went above and beyond to help solve our problem. We will absolutely use Frog again in the future for any HVAC needs and highly recommend them.
Lauren Kennedy
4 years ago
Have used Frog H,A&E twice to bring our electrical panel up to code for selling & again for requested buyer repairs. They have been able to get to us within 24 hours each time & Andrew has been super fast and helpful with explaining & completing the repairs. Thanks!!
Skip Johnston
5 months ago
Nick is the best in Tennessee when explaining the work that needs to be done and so detail on each thing regarding your home. He is very polite, professional and knows exactly what he is doing when making your home better. We appreciate having the best person in our home and look forward to seeing Nick in years to come in our home.We knew after speaking with Nick that we had the right person to make our home safe. Thank you again Nick for helping us choose how to make our home better.Nick is the best!
Jennifer Casey
5 years ago
Curtis was wonderful! He came out multiple times to ensure the job was completed to their standard. I almost went with another company, but decided last minute to get Frog's opinion. I'm so glad I did! They were honest and didn't try to swindle me out of money. Their company is very trustworthy! I will definitely be using their services in the future!
Colden was the technician that came to our home. He was very polite, honest and answered every question that i asked. He was very knowledgeable of the issue we had with our ac/heating unit and fixed the problem within minutes. I would highly recommend this company to everyone. They definitely have a new customer out of me.
Go with someone else because this company will try and price gauge you. I was given an estimate of 3000-6000 when it was only a 200 job. I was also told I needed a new tub(mine is only 2). Luckily my husband found a different plumber who was able to fix our leak in an hour without ripping out our bathroom
Michelle Reddell
6 months ago
Dave was super nice and got the job done quickly and efficiently! I will definitely use them again in the future! I highly recommend them!
Christian Holland
a year ago
Curtis is the best! I feel very fortunate to have an HVAC professional that I can trust to take care of my HVAC needs.
Luke R was great — very nice and thorough. Overall my experience with Frog/Pioneer has been solid and I’ll definitely call them for future HVAC needs.
Andrew A. completed our work on 7-31. Andrew did what we asked. I'm not an expert, but it looks right. Unfortunately, we have an ongoing problem here, so please forgive me if I'm generally not real excited about our experience with this company yet. Time will tell the rest of this story.
We had a tremendous experience with Frog! Karen is a friendly communicator at the office that actually let us know every time when the technician was on the way unlike other companies that never call and you have to rush home from whatever you were doing.Chad was very friendly and nice to our dog. He was very courteous and knowledgable about the issue and worked hard to make sure someone could come back quickly to continue to fix the issue the next day.Health was awesome! He spent so much time working on the A/C unit and could have charged hundreds more for all the labor, but didn't. It is so hard to find honest people and he is. He explained the details of what he did to fix the issue in a way we could understand. He even took video of the water he got out of the blow motor so we could see what he did. Thanks so much to Heath and an awesome staff!
Josh was our electrician and was so professional, friendly and his work was top notch. We had a chandelier to be hung and he took the time to discuss and work with me about the placement and height, taking the chandelier down to adjust height multiple times. Would not hesitate for a second to call him back with any future needs!
Jonathan Howlett
a year ago
Tech was at the house maybe 20 minutes and replaced one outlet and charged 230 dollars. Unfortunately that is super ridiculously high. I wouldn’t use this company again but they did come promptly but I felt like I was robbed.
Vince Petrozzi was Fantastic quick and very informative would not mind him working on our home again 5 stars
Brandon Potts
9 months ago
Butch was very nice and courteous. But the company quote for install of 3 outdoor porch lights was almost $700, just a upgrade of current lights. We paid the on site fee, I came home watched YouTube video and installed all 3 in about 1 hour and half. I had a previous quote from a home Depot pro installer for $150 ...I just wanted to use a company over a individual. I understand company has overhead but that price was insane. At the end of the day they did not gain a Customer. The Associate was very respectful and nice.
Natalie Robbins
9 months ago
They came out to fix a plastic smell I detected in my outlets and were able to find the issue, switch out the outlet issue and check all my other outlets.
sandra crow
10 months ago
It was determined that you could not install a generator to my home. There was no charge for the call. I appreciate your honesty.
Jeff Davidson
10 months ago
The work was done efficiently and carefully. Both HVAC units were found to be in good condition with no performance issues. The technician was courteous, and he explained the performance figures very clearly. I will certainly continue to work with this organization
Josh B. was absolutely fantastic, very thorough, and professional. Kept us updated throughout the entire process and forecasted possible future action steps that may be needed. He was very patient and took time to answer all of our questions and concerns. Would absolutely recommend.
Excellent service! Identified and fixed the problem with a non-working light fixture. Also identified a potentially dangerous situation and replaced a melting switch. Thoroughly explained each step along the way. Cleaned up afterwards. We LOVED what FROG stands for! We’ll definitely call FROG for future electrical needs.
Quick service, everything is done in a professional manner. We had an emergency on a weekend and need to hire someone fast before the party of people coming over. Frog was quick to respond and send someone ASAP. I do think the price was higher than usual. I had a repair done for a similar problem for $300 less but knowing it had to get done right away FROG did come in the clutch.
The tech was very professional. The value is appalling. They quoted me $550 to replace a defrost board. I called several other companies for a quote and they were all $300 cheaper or more. Frog air labor must be the top 1% as the part was only $75 online.
Paula Thompson
2 years ago
Josh, was very nice and got right to the job. The only complaint I have is being charged diagnosis on each things being fixed separate and then being charged to repair each. This should be just charged once on total job. $124 to diagnosis and repair a light switch is gouging a customer when you are there to check out things and fix them. Instead of being charged separately for each thing. Also the price of the total job should be told to customer before the work is done. Let's the customer know if they can afford to have work done at that time.
Evan Krystofiak
2 years ago
Came out same day to provide quote on replacing our heat pump. The technician went over all the options and prices in a professional manner. Would recommend.
Nick was the electrician who came to my house to install 5 light fixtures. He was prompt and very professional. While the job ended up taking longer than expected, Nick took his time and explained to us how the electric work done previously was incorrect, but he would be able to get the job done the right way. We appreciate his attention to these details and the great work he did installing the fixtures. We would definitely hire Nick again!
I discovered a small leak in my basement. The dispatcher explained to me they were booked up and couldn't get a plumber out for almost week, but they could put me on standby for an appointment. the next day called back to tell me a technician was on their way. Adam Buford arrived that afternoon and within a few minutes diagnosed the problem. Adam was professional, quick, thorough and answered all my questions and even took the broken pipe to do a test on it at home to see if I might find out why the crack happened. Thanks Frog for being there for me again.
Candie Ferrell
2 years ago
All that is now lacking from my former growth-at-any-cost heat and air provider I have found in Frog. Caring professionals at all levels. A stated desire for my business, backed by demonstrated proof. Same day responsiveness. Promptness. Integrity. Willingness to match any written offer. Highly rated. Concern for relationship. A God Send.Thank you, Josh, Miranda, and Brenda. I'm excited to meet the rest of the team today with our new system install.
dameon johnson
2 years ago
Took the time to explain each thing needing to be fix and why. Gave excellent advice about making improvements to the system without being aggressive, extremely nice, respectful and honest. Would suggest this family owned business over the larger more expensive.
I am more than pleased with the service we received and especially the hard working tech from Frog. Emergency call at 10 am and a Frog truck in my driveway at 12:30. This young man replaced a burned out meter box and installed a ground wire and had us ready for NES to turn the power back on before 5pm. Awesome job and great customer service. I definitely recommend them for all your electrical needs.
Cory Wasnewsky
a year ago
Josh was extremely professional, my wife was home for the service. She said he was a few minutes early, which was conveyed he might be when he called to confirm he was heading our direction. Courteous, profession and nice, answered some questions we had and did great work.
Dave was wonderful to work with. He was kind, professional, and provided great guidance. I would recommend Dave to others and plan to use him for future projects.
Our air conditioner wasn’t working, so I called Frog. Josh identified the problem and had the replacement part on his truck. He finished the repair quickly, checked out the rest of the system, and gave us tips on how to keep it running efficiently. Another great interaction with Frog.
Nick W. installed an electrical outlet in my kitchen so I could use the microwave at a lower level, in the knee hole area required for accessible kitchens. Excellent work. Quick, kind, pleasant and efficient. Looks great, works great, and he cleaned up afterwards. Plugged the small appliances in for me on the portable cart after installation. It’s so wonderful to be finally able to use the microwave, and at a level I can reach from a wheelchair. Thank you Nick.
I have been extremely happy with Frog’s! They were able to get to my house quickly! Josh was punctual. He was very knowledgeable, friendly and respectful of my home. He got my a/c fixed quickly! A+++
Janelle Christie-Maycock
8 months ago
Curtis was Awesome! He called know to let me know he was on his way. He was professional, friendly and got the job done quickly. Pleased with the service.
Ryan Scharpenberg
2 months ago
Dave was very knowledgable with our area and very helpful with repairing an electrical panel that was previously installed falsely.
Bruce Balcom
7 months ago
Curtis is always friendly, professional, and genuinely concerned with people. He took time and patience to thproughly examine our issue.
Kevin Quarles
6 years ago
Man, awesome experience with this company . Curtis came by, exactly when he said he would and told me exactly what was wrong and what we needed and could expect. Set up new AC in no time. Curtis shoots straight and caters to your needs with no issues. Definitely recommend them, great price and service.
They installed 220 wiring in our garage. I called and scheduled for the next day; Andrew arrived on time and completed the work in an excellent manner. Very knowledgeable!
Sean Hankins
11 months ago
Professional and courteous! Always explains any issues thoroughly. Confident that my units are well taken care of.
Tracy Stricklin
6 days ago
Curtis Wakefield did a great job. Very professional, courteous and personable.
Hunter Armistead
3 months ago
Vince did a great job with my plumbing!
fred standbrook
a month ago
When reading reviews I generally disregard the most glowing and the most negative reviews. I figure somebody's cousin was enlisted to write an over the top review and with scorching reviews I assume that some people will never be happy. Rather than complain I want to caution. I had used Pioneer Plumbing prior to their becoming part of Frog and was initially excited that two companies I liked were united. My recent experience was unpleasant and expensive and discouraging. I am used to companies upselling but Pioneer, now Frog, takes it to an unprecedented level. I relied on the prior service I had received months ago to accept a proposed costly solution that turned out to be unnecessary and did not solve the problem for which I sought professional assistance. I won't make that mistake again. If you are presented with a service option that costs a considerable sum be wary. Sleep on it and contact another plumbing company before making a decision you may regret. I am disappointed and cross that I was misled and that the problem about which I contacted Frog still exists after a follow-up visit. Now I have to find a competent plumbing company and pay them for a service that should have been done right the first time.
David Rogers repaired our electrical box and installed a second. He was quick,efficient, knowledgeable, professional and very pleasant. He called to notify us when a car accident On the road delayed his arrival. We will definitely use Frog again and request David. Thank you.
While changing a broken switch I managed to loose power in the whole room. I couldn't find the short, but Nick found it in no time and rewired the switch and ceiling fan so that everything works as it should. Prompt, professional, and reasonably priced.
Luke was great! He was honest about the scope of work we would need to repair the duct work and also helped us seal a vent in our daughters room. Highly recommend him and Frog. Second time I’ve used their services and will be using them in the future.
Louis Frazier
2 years ago
Curtis did such a great job! He is the AC whisperer. Great at explaining what exactly is going on with my HVAC and great sense of humor as well. Highly recommend!
Jimbo Baggins
3 years ago
This was my first time using this company. I had a lighting fixture that needed repair. The tech that came out, Josh, was really great. He actually showed up early, and the company called ahead to make sure that was ok. Their pricing was pretty straightforward and reasonable. I was a bit worried about whether the fixture could be put back and look the way it did before, but the end result was perfect and the job was done quicker than I expected. I don’t normally write reviews, but my experience was really good. I plan on using them again in the future as needed.
Emma Summers
9 months ago
Josh was so professional, explained everything to me that was being done and made sure I was sent pictures via email. He is an asset to the company. I would recommend Frog to anyone.
Cordell Rainock
a month ago
The folks I interacted with were true professionals and did a good job on the emergency updates/repairs to our breaker panel and water heater. They were able to respond quickly after we had a small electrical fire.Unfortunately, they were also professional in sales, deploying upsell and high pressure tactics, which made the experience less than ideal and left a bad taste in my mouth. Even after I got them to take $1,000 off the quote, I still paid $6,000 for a new water heater, install, and breaker refresh to our breaker panel. Which I knew was still above market rate, but they were able to do the job quickly and we needed everything back up and running with a baby at home.I originally called Frog Heating, Air, & Electrical, but the recently merged team at Pioneer ended up doing the work. Perhaps Frog doesn't operate in this way, but that's one of the risks of merging with a company that may have different tactics.I would use them again in an emergency, but will seek other companies when I have more time and the option to get multiple quotes.Updated after company response: I went with the bare minimum package they presented in order to get the panel restored and a new water heater. I could have saved a few hundred by getting a cheaper water heater, but I went with the slightly nicer one and negotiated less on labor (so Rheem water heater and install was about $3000).The breaker panel work, which wasn’t a full restore but a refresh of switches, was $3000 for parts and labor, for a few hours of work.Again, I went with the minimum package presented, and even negotiated it down. That’s one of the tactics that I was talking about, they present a bunch of high cost options to make the low cost option feel more palatable, even when that’s marked up significantly as well.
Mason and his partner did a awesome job a d got the new hot water heater installed and cleaned up. Thank you all for your service.
michael powell
2 years ago
Great communication leading up to the appointment. Curtis arrived on time. He was courteous, professional, and knowledgeable. He performed the inspection/preventive maintenance and followed up with me. I have had the maintenance plan with Frogg’s for a couple of years and definitely recommend it.
Butch did a great job of finding the trouble with my Living Room electricity. He checked a few plugs rewired and replaced two plugs, one which was defective and one for precaution. The service is fine now and thanks also for the smoke detector cleaning advice. Kayla was also very nice to speak to letting us know when the technician would be arriving.
I called the company twice for directions on replacing the battery in my Carbon monoxide detector which they installed. There was no one available to answer my question. Two employees came to the house, the detector was taken down, he replaced the battery supplied by me , used my ladder and charged me $126.00. This was a total RIP OFF. All I wanted was a call back with directions considering Frog installed the detectors. This is truly a sign of customer abuse. If a company cannot answer a question over the phone, don't use them. I am totally disappointed in this service. Any company that sells a product should be happy to assist the customer by answering a question. I deserve a refund.
Margaret Andrea
a year ago
Dave did an excellent job going over our punchlist and detailing when items were cost prohibitive, such as cutting through the drywall. He was extremely thorough in going over light switches that we did not know where they were going. He was very efficient, our long list was completed in less than 3 1/2 hours and he had to run to get a part as well. He was extremely personable and friendly. Our cat even followed him around. We really appreciate his excellent service. We will use Frog in the future.
Kelvin Cyrus
5 months ago
Great people and really care about the customers concerns. Great services!
Robbie K. stopped by today to give us a quote for an AC installation. He communicated clearly and helped us decide what the best next step is for us. He was very punctual and professional! A great experience and we look forward to having AC again.
Stefon Butler
4 years ago
Andrew was on time for the appointment. He was courteous and very helpful in pointing out things in my home that needed fixing. This was my first time using Frog Electrical and I was impressed with their service and Andrew.Thank you Andrew and Thank you Frog Electrical!
Robin Leavell
3 years ago
After calling one of the big names in town and getting put off, I googled a list and recognized Frog from seeing the trucks. They immediately sent Curtis out and he took care of our emergent situation with a great attitude and professional service. He'll be our go-to guy from now on.
Chris Wakefield is very professional and knowledgeable.would call again, thanks
Hunter Patterson
2 years ago
Luke was our technician and was very thorough during our appointment. He was a great guy and adhered to the many Covid-19 guidelines in place. This is our third visit with Frog and they're always very professional, on time, and do great work.
Nicholas Pichnic
a year ago
Customer service was really responsive. Josh my technician was very thorough and easy to work with on my hvac issue.
Laurie Daaboul
2 months ago
Big shout out to Vincent for fixing my outdoor water source not once but twice, due to no fault of his, AND, for separating my two garden hoses, one of which was damaged. Above and beyond and with a great attitude and smile. Thank you Vincent!!
Dawn Oppenheimer
a year ago
Butch came out to repair my dryer outlet. He was very nice and did a wonderful job. Thank you so much for coming out in a timely manner.
Kevin came out for an out-of-business-hours call on the weekend when our heating system was on the fritz during two near-freezing overnights. He was very thorough, answered all my questions knowledgeably, and also did some basic diagnostic checks on our coolingbl system as well . Showed up at the time communicated and did everything he could to ensure that my issue was resolved. Would definitely use again when needed!
Dave was amazing - super friendly, answered all my questions, and completed the ceiling fan installation and light switch replacement perfectly. Thank you! I will be calling FROG for any future electrical needs.
Natalie Kirkbride
a year ago
Butch was clearly knowledgeable and very experienced in his craft. He fixed my problem and also helped me realize a part that had been fried by a handy man and needed to be replaced. He also left me with safety tips I never would have thought of. I highly reccomend.
James Dortmundt
a year ago
I was inquiring about a large job and the tech they sent, Matthew Thompson, was very professional and quite informative. He pointed me in a cheaper direction that I was moving toward previously and I hope to work with frog after a little more investigation into my home and it’s needs.
Nekisha German
2 months ago
Nick Watson did an amazing job installing our chandeliers. He was timely, courteous and he went above and beyond in cleaning everything before he left. We love the new look, appreciate his work.
Keith Crider
5 months ago
On time, used the shoe protectors while in the house. Good feedback on findings and coaching on the unit operations. Overall really great service
patrick rizzo
3 years ago
Frog Heating and Air has always been a good company to work with. Our AC went out in spring of 2016. They came out Monday and gave us the estimate on the new system, which was needed, and had it installed by Thursday. Since then, whenever anything has come up, they have been quick about fixing it. They are a really good company to work with.Twice a year, they come out to service my ac for 99$, and let me know if anything is going on with it.
Curtis is always pleasant, great personality. Received my yearly cleaning of my furnace. He was very efficient and always pleasant to talk too. He's the greatest!
It took Butch 5 minutes to find the problem. He listened to me as I explained what was going on. Friendly and outgoing yet professional. I scheduled some more work to be done if Butch was going to do it.
Gene Jennings
6 months ago
Evaluation and estimate for 3 mini-split units. Professional, warm, knowledgeable.
Butch was my electrician. He installed a grounded wire for our dishwasher. He was friendly and did good work, but I have a couple of caveats.1) He took his mask off a couple of times while working inside (he would put it back on when he was around me). I wore my mask the entire time he was here; he also started a short conversation about Covid; I think he was feeling me out to see if he could take his mask off the whole time. I absolutely don't expect a worker to crawl around under the house with a mask on, but I do expect it inside the house.2) He left a couple of pieces of wire sheathing around the dishwasher. Not a huge deal. It probably just bugs me because of my time in the military, where attention to every little detail is really stressed.Overall, I'm happy with the work Butch did. He was friendly, knowledgeable, and was obviously concerned with doing quality work. However, I do take Covid seriously- I have a couple of underlying health conditions from burn pit exposure in Afghanistan- so the taking the mask off is kind of a big deal to me.As far as the pricing- 600-ish dollars for about 30 feet of 12g wire and about 90 minutes of labor seems a little steep. I was a little taken aback that Frog still added the $39 service call fee to my bill on top of this. I'll note that Butch was upfront about the price and I agreed to it before he started the work (although I might have put it off and gotten another estimate if my partner wasn't expecting a working dishwasher when she got home).Overall, the work was very well done. However, the taking the mask off gives me pause as to whether I would call Frog again- at least until this pandemic is under control. I would also get at least one other estimate before I had more work done by Frog. I'm absolutely not accusing Frog of overcharging, but if I can get similar quality work done for less, I will.So, 5 stars for the quality of the work minus 2 stars for the above mentioned issues.
I decided to take a chance on a company that has great online reviews and good commercials. They also had the equipment I wanted at an affordable cost, excellent financing options, and a built-in warranty plan. I have not been disappointed!I started the process with Josh B, a well-versed professional who answered all my questions and provided the bid. He gave me his cell phone number if I needed additional details.All systems were go! Installation done two days later. Chris and Jimmy did an exemplary job with the installation. I have always heard your unit is only as good as the individuals who install it. Fortunately, I had a great team. They had a strong work ethic and skill set. Chris even offered some advice regarding the noise from my old return, definitely above and beyond the call of duty.Because there were a couple of bumps in the road, I also had an opportunity to meet Curtis, another nice and competent member of the team. FYI…the bumps were not the fault of Frog. Interestingly, I never had any concerns about whether this company would get everything up and running. That is rare in the world of the consumer. Josh encouraged me to follow-up, and I texted him several times. He was always available and made a plan to address whatever was going on.As a result of my experience, my family is very impressed and will likely use Frog in the future. BRAVO!!
Curtis was very helpful and knowledgeable. We will recommend Frog to our friends
Fred Robinson
3 years ago
Chose Frog based on excellent electrical work done by Bo several days ago. Bo showed up on time. I explained to him that I needed a new outlet installed to power a range. Also needed a dedicated line for a outside flood light. Bo provide a quote and finished the range plug in an hour. He set up the dedicate line work since it would take several hours to accomplish. Very pleased with the whole process.
Chad Sandford
5 months ago
HVAC unit stopped working on a day we had below freezing temps outside. Timely, helpful service. Came on a Saturday at no extra charge. Thanks for helping us out on such short notice. Will use again for sure! You are the best!
Nancy Gregory
4 weeks ago
David was courteous, knowledgeable and communicated very well. He was very helpful.
Nichole Zabroski
a year ago
They just left after performing the yearly maintenance. As always they were great! I love this company. No matter where we move, if there is a Frog near we will use them! They have the absolute best techs, professional knowledgeable and friendly! Never fails, no matter who they send we love them!
Terry Lybrand
4 years ago
Had new HVAC units installed. Kevin and Luke arrived on schedule, worked efficiently and completed the job in one day as promised. They were professional and courteous. My experiences with Frog Heating, Air & Electrical have been uniformly good and I recommend them without hesitation.
Robert Grace
2 months ago
Jeremiah was great. Very fast and gave me plenty of options to meet every budget.
Dave was great. He explained the service and provided all available options. I decided what I needed, an appointment was set. Job has not began, but I'm pleased so far.
Brett Leinard
9 months ago
Josh was fantastic! Super professional and was able to get system back up and running! All of Frog’s team are great!
Great service by Josh today! He was professional, polite, friendly and informative. He got the job done and many thanks. He and FrogAir team helped track down a part locally so service would not be delayed and I’m thankful for all their help.
Charity Loput
5 months ago
5/5 stars! The folks that came over for a quote were great, they immediately jumped into identifying the electrical problems that we were struggling with and when started fixing the issues after just one call. I scheduled them through the website and I got a call back FIRST THING Monday morning. I have never had that kind of response rate with any contractors!! I am so grateful for Frog sending us such highly competent staff! We will continue to trust them with electrical work in the future!
James Kirkwood
10 months ago
My downstairs HVAC Unit stopped cooling, Curtis. W, of Frog 🐸 Heating, Air & Electrical was dispatched to my residence that same day.Upon arrival, Mr. Curtis greeted my with respect and very welcoming greetings. He asked me to verify the reported issues, with confidence assured me that he would do everything within his power, in order to get my AC back operable.Immediately Mr. Curtis began to perform a series of checks, in order to identify the root cause of the issue, until the problem was discovered.He then corrected my problem, placed saftey coverings on his shoes, entered my home to verify that my home was cooling properly from several vents.I am extremely appreciative for Mr. Curtis genuine professionalism, his integrity, his character and down to earth personality.The quality of service provided by Mr. Curtis, should definitely become a standard for the Frog, 🐸 Heating service company to follow.I definitely will utilize them in the future, as well recommend them to any potential customers.
Sidney Garmon
8 months ago
Called this company at the recommendation of an emergency plumber. The office staff was kind and efficient. They said we would receive service the next day and at 8am the next day we got a text with an estimated arrival time and picture of the person arriving. Dave was extremely thorough, explained everything we had going on, answered all of our questions, suggested a course of action and offered guidance on next steps. Based on this experience Frog will be my “go to” company from now on.
David McCollum
2 months ago
Prompt, professional and easy to work with. Nick Watson was my tech and gave me several options for the install and then delivered in a neat and timely manner.
Curtis saved our Thanksgiving! Frog is great and I’ve had nothing but positive experiences over the last ten years. Thanks again, Curtis, and Happy Thanksgiving!
tracy trowery
4 years ago
I LOVE FROG! The tech Josh came out to make sure my unit was running correctly! He was the reason I purchased a unit from Frog! ALL of the techs over the past year have been great and I told all my friends to call Frog for service. I will NEVER use another company!
Judy Ebenstein
10 months ago
I had a very positive experience with Josh. He was quick and through. All of his work was excellent.I have always had great experiences with Frog Heating , Air, Electric.I highly recommend Frog for electrical repair. Great employees like Josh is the xtra bonus.
Josh completed an installation that my husband had started but could not complete. He finished in 2 hours what was taking days. I am grateful for his skill and ability to complete this project.
Jessica Hawkins
7 months ago
Helpful and quick. Prices were higher than expected but I needed it done quick and they did it same day.
Josh was ahead of time(he called first). He was courteous, respectful, and thorough. Explained the different options we had as far as maintenance and equipment. We will continue to utilize this company's service as we have always been satisfied with whomever comes to our house. Keep up the great work!
Carrie Searcy
4 years ago
After contacting multiple companies in Nashville, including the big advertising ones for quotes on a new HVAC unit Frog was the best price, customer service and our install technician, Luke, Went above and beyond what we could have asked for. My husband and I will use Frog for all our Electrical and HVAC needs to come. Excellent!!!! If you’re tried of the run around with other local companies, you got to give them a call.
Patricia Weakley
a year ago
Joshua explained about the gfci outlets in the house that controls the outlets. He was very informative because I had no idea abut the outlets. He was extremely knowledgeableand courteous. I appreciated his professionalism about my problem.
Valarie Harris
4 months ago
Ruben came in checked out the issue and went right to work. He was very friendly, efficient and made sure everything was in good working order before he completed the job. I was very pleased with his service.
Installed three smoke/carbon monoxide devices at my house. Technician was polite and knowledgeable and completed the work in a timely fashion. He further explained to me the advantage of installing this type device in order to correct the situation. I highly recommend Frog Electric Company. Give them a call!
Jesse McNamara Sr
6 months ago
Nick and Brandon were awesome. On time and did a very nice job. It was a bit pricy, the ceiling fan installation a bit expensive but with what needed to be done, a professional was needed. Definitely recommend
The salesman/tech was a pleasure to work with. Very knowledgeable very reasonable and explained everything very thoroughly. I would not hesitate to call them back again. Though I have not made a decision of who I will choose to install my air conditioner. My gut feeling is the probably going to win my business. After I received all of the bids, turns out frog was almost the most expensive. I did not choose that but the salesman was very nice I'll give him that but prices were not
Bradley Besednjak
8 months ago
Each person I spoke to was very professional, knowledgeable, and provided excellent customer service. I would recommend this company to others and will be a returning customer.
Curtis Wakefield always does a great job. Friendly, courteous and knowledgeable.
Frog Electric is so prompt and communicative! My appointment was originally at 11am, but they were able to get to me earlier. Butch was pleasant and explained what the issues were. He had everything ready to go on the truck for all repairs (so there was no waiting for them to come in or need for a second appointment)Overall the experience was A+!
Peter Smelser
5 years ago
We had some electrical work done. The electrician, Andrew, was very courteous and always had on his shoe protectors while around walking inside. I felt the prices were fair and the work was done professionally the same morning.
Josh was professional, informative, friendly, and honest. When he encouraged us to look at updating our system or replacing it, he gave good factual reasons to explain, including a photo of part of the system that is not easily reached. It was reassuring to hear that he has the same system in his house, so we knew he has experienced and appreciated it himself. We really like Frog, and Josh is a great representative for them.
Dave was on time and super helpful. He figured out the best solution to my outlet issues and installed a ceiling fan with no issues at all.
Melinda Turner
7 months ago
Josh B is always so easy to work with, thorough, quick, great explanations and we trust his advice and repairs. Couldn't recommend him more highly!
I got frustrated with my prior hearing and air folks and decided to try and find a heating and air company that actually had good reviews. I thought such a company did not exist, but I was wrong. Frog Hearing, Air, and Electrical definitely lives up to the hype. Previously, I was waiting 1-2 weeks for an appointment, but Frog answered the phone quickly and got me on the schedule for the very next day. Josh (the technician) arrived on time and was surprisingly friendly for 8:00 in the morning. He quickly diagnosed the problem (in less than 30 seconds) and walked me through everything. He also showed me pictures of his dogs (at my request) and that always makes for a nice visit. He got me signed up for the maintenance package, which is such a great deal, and waived the dispatch fee for my visit (plus it got me a discount on the part I needed). Also, the visit itself was very affordable. I’ll definitely be making the switch the Frog Heating, Air, and Electrical (obviously, since I just signed up for a maintenance package).Highly recommend, particularly for those who are fed up or frustrated with other heating and air companies.
The techs were respectful, courteous and very professional! Installation looks and works great!!Definitely have a new HVAC company go to!
Randy done an excellent job along with his son they finished earlier than we thought thank you very much
I really appreciated Josh taking his time to call and help me get my thermostat working as it was after hours on Friday. He guided me through it in no time at all. If he hasn't cared I would have been unable to change it all weekend. What a kind and caring technician! Much appreciated. Thanks.
Mathew was very informative during the entire HVAC diagnostics. Unfortunately my unit needs replaced soon but there is a one I’m interested in with a 10yr parts and labor warranty. I have always had good techs that service my air and electrical needs at my residence.
If we could we would give 10 stars. We replaced an old unit heat/air unit with a mini split heat/air unit. Frog Air customer service and professionalism was top notch from initial estimate to installation! While we never heard from some of the other guys Frog Air was quick to come out and provide estimate and give honest feedback to size and type of unit to beat fit our needs. Very competitive pricing. They were super clean in installation (only company to wear booties inside) and had it up and running in a couple of hours. I highly recommend Frog Air and will not use anyone else.
This was my second time using Frog for issues with my AC unit. They were helpful, responsive, and flexible in ordering and installing a new unit with less than 24 hours’ notice. The installation area was difficult to access due to storm damage and they came in and got it done regardless. Would highly recommend!
Curtis was awesome! Arrived quickly after calling to report my AC wasn’t working. Explained everything and was so friendly and personable. Morgan was so polite as well and responsive. I would definitely recommend your company! Outstanding! Thank you!
Dawn Matthew
2 months ago
Quality service 👌 highly recommend. Mason Dimitroff was amazing. Knowledgeable, efficient, professional, thorough, ensured all was completed and tested. Even fixed an item not reported and tested that, as well. Excellent experience.
Olga Valencia
a month ago
Ruben Flores was very kind and professional. He answered all my questions and he fixed my AC unit issue quickly.
Gabriel Lara Highlights
6 months ago
Josh did a great job finding our issue and fixing it! He was very professional, courteous and efficient! Five stars!!!
Vince was very helpful during my yearly electrical maintenance!
Nick was incredible. He was very knowledgeable and he was so diligent with his work. I felt like he was working on my home as if it was his own home.
We had a whole new system upgrade ... Highly ,Highly recommend them! Chris did our install, he explained everything in detail of how it all works. Very professional! We are more than satisfied with everything.
Zachary Doud
5 months ago
Nick and his associate were punctual, professional, and open to my input regarding the specifics of the work I need done. I only requested a quote, and they weren't pushy about getting any sort contract signed, which I greatly appreciate.
Curtis is the best in the business with this stuff. Knew what was wrong by my simple explanation and confirmed it within 2 minutes of being here. Even worked me into his schedule to ensure my unit got repaired since I have 1 small kids at home. Thanks again Curtis!
margaret purcell
2 years ago
Frog continues to send us great service people who genuinely care about leaving you satisfied. We installed a new gas oven and wanted to ensure everything look good for obvious reasons. He inspected the oven and got under the house to check all of the lines. Gave us a thumbs up on the gas and a heads up on a hot water heater issue that might need attention soon.
Curtis came and gave a quote for replacing my AC unit and he was so helpful, friendly, and knowledgeable and talked to us like family. I would recommend them anytime!!
Todd came an gave me an estimate. Was very professional. This is not something I am doing right this moment. I also had an electrician give me a quote on some work. I will be doing the electric first then the gas.2-28-2022 Matthew came out to discuss ventilation options for a gas stove. He was extremely informative.
Chance Reynolds
a year ago
Curtis went above and beyond with his customer service and work ethic, not many honest people around like him anymore. I highly recommend him & frog services to anybody out there who needs to work!
Cindy Bradshaw
7 months ago
Nick was fabulous! He took the time to tell me why the outlet burned and how to avoid the issue again. While Nick was held up at another job the office staff communicated several times to me why the appointment was delayed. Very refreshing to have great service!!!
Frog Heating, Air, and Electrical have been great to work with. They really do answer their phones 24/7 and make every effort to get you scheduled for a visit as soon as they're able to. I like that they email you the name and picture of the person(s) who will be coming to your home. That adds an extra layer of security and peace of mind for me. They have been receptive to every question that I have had, and made every effort to talk me through any potential repairs / fixes that were needed before the actual work started. Would recommend them to anyone who needs their services. Great job! #SatisfiedCustomer
Anthony McCray
7 months ago
Josh came out and done a great job showing me what was wrong and quickly repaired the unit. Great customer service and did exactly what they said they would .. thank you as always to Frogs and Josh
Made one call for electrical and plumbing. Suzanne was amazing in getting something set for the very next morning for both electrical and plumbing. Dave Rogers, electrical was on time, professional, helpful and with in 15 minutes I had a quote and a timeline to complete! David Elkin, plumbing was on time, professional, helpful, he even helped me carry a box to my car! Same, estimate and timeline with in 15 minutes! My comment is Everyone in the world should provide service like this!!! There was a few phone calls to answer some questions that I did not ask at the time of visit, phone call was returned immediately by both! The appointment has been set and the install will take place in record time! Thank you to all and I would recommend this company if you need electrical and plumbing!
Very impressed with this company and the service. Josh was great and took the time to explain all the work he was doing and got us fixed up on the same day our heater malfunctioned in sub/freezing temps. My dog really like him too and he is an excellent judge of character! Very much appreciated and would highly recommend this company. Josh rocks!
Frankie Fachilla
2 months ago
Josh did a great job repairing our unit... timely, fast, and professional!
Deborah Walker
a year ago
Chris came to location on time. Excellent service and the installation was completed in a timely manner. Chris was friendly and job completed with excellence. Thank you Frog.
Josh my technician was very courteous and professional. He made sure that I was satisfied with the work completed. Josh thoroughly explained the issue with my AC unit.
Felicia Scribner
a month ago
Mason Dimitroff was courteous and explained everything from beginning to end. Got the issue of my toilet taken care of .
I wouldn't trust any other company to handle our HVAC needs. Froggy as a whole is nothing but 100% professional; for instance, the company is very quick to notify you if there is any unforeseen changes to the schedule. Their Installers are well trained and extremely courteous. However, the main reason we only use Froggy and will continue using Froggy is the relationship we have developed with our Rep. Curtis Wakefield. He is very personable, caring, honest, and up front about the work that is needed and what it will cost. I especially love the relationship he has with my husband. They often share stories about their military service and have struck up a good friendship. Curtis is the best!Lisa R.
Curtis was great and made sure I was getting the right system for my needs and didn’t try and push any extra products or services on me. He made sure the repairs would be done, even though we were going to be out of town for the week.
They did an awesome job and very professional, and they left the space tidy and clean when they were finished
Ruben F. Was very professional and did a great job.
Josh was great from the moment we first spoke on the phone. He was very helpful in helping me understand and quick to get my Hvac maintenance. I'll use again.
Nick was excellent and worked in a timely manner. Very proud and professional. Would highly recommend his work. Excellent manners and very well versed in his job.
Jerry Bedwell
2 years ago
Curtis was amazing. He was professional, courteous, and explained the process step by step so we knew exactly what to expect. We would recommend Frog and Curtis to everyone!
Josh B. was my technician. He does an outstanding job and has been ver reliable and responsive. I’d highly recommend their service.
Josh always does a great job servicing our HVAC. He's always honest and very helpful in taking care of whatever the system needs to stay running efficiently. Frog has also provided me with a fantastic 10 year parts and labor warantee that has been incredibly useful on a few occasions!
David Lawrence
4 months ago
Easy scheduling with a 2 hour arrival window. Arrived on time, reviewed the issues, then provided a fair quote for the work. After approval work commenced in a clean and professional manner. All work was completed, including quote time in 2 hours. Very happy with Nick and Frog HA&E. Will gladly call again when the need arises.
Butch and his partner are awesome! They are both very knowledgeable about their job and I learned so much from them. They work great together and were concerned about safety in the home. After showing me the terrible work the builders' electrician had (clearly) done on my light switches (which prompted the service call in the first place), he removed a switch panel in the bathroom and pointed out the black burn mark on the inside of the panel showing me the wire was getting way too hot. They went above and beyond also educating me on bulb voltage, etc. Thank you very much! Great job!
My 1.5 year old HVAC compressor went out as predicted by the Frog Heating team during the last checkup around 6 months ago. Came out quickly after I called and diagnosed the compressor.They replaced it the next day under a warranty repair from the manufacturer.
Aaron McDonald
4 years ago
Our 15+ year old AC unit died on a Saturday. I knew it was a problem. Had a diagnostic done, but damage was extensive due to a small fire in the blower motor. Over the next 2 days, I received estimates from 5 companies. I sat through the pitches and did my best to compare apples to apples. Curtis was my last estimate of the day. I thought I had made my decision and was just gonna hear put one more pitch. But Curtis came over with no sales pretense. I told him what I was looking for and he simply recommended a unit at a competitive price with warranty that I wanted and the financing that I needed. Installer arrived right on time the very next morning. Thank you Curtis and thank you Frog. Will definitely use your services again.
Scott McClenithan
2 months ago
I have used FROG for years and will continue to do so. Curtis Wakefield is top notch in the field and is always polite, thorough and professional. Thanks again for another awesome experience.
Kendrick Darneal
a year ago
We work with Josh who arrived on time and completed the ac tune up. He explained the work that was completed and answered questions about the unit and condensation pump. Great service at an affordable price!
Kelly Campbell
2 months ago
Ruben was awesome!! Great customer service. We've used your company for years and have always had excellent results. For sure buy him lunch!!!
Michael Shoemaker
a month ago
Kyle Tapia did a great job providing electrical work for my family. Very thorough, took the time to explain the issues and options, and then made the fixes.
Chris and his assistant were very respectful of our home. They had to carry very heavy equipment up to our second level and took extra care to not bang walls or stair balusters. Each work area was tidied up and put back as it was when they were done. Very professional and friendly folks. Thank you!! (Our second location installation in two months)
Coldon worked with me to find the most efficient and affordable way to setup an automated system for opening and closing hvac dampers. Chris and Ruben did a wonderful job installing and testing the system! No more flipping dampers for me!Later this day Nick W. Replaced faulty light switches and took great care making sure they functioned as expected as well as a safety.Each of the experts representing Frog have been courteous, professional, and efficient. I’ve never had a mess to clean up afterwards either.I highly recommend Frog for any HVAC, electrical, and plumbing repairs!
Josh is a good dude. Knew what he was doing, effective at the task and very professional. Frog was very fast to respond and the price was in-line with other companies. I've used Frog for several projects and consider them my first choice for any electrical or HVAC needs.
I've used Frog for many of my electrical needs. A swap from fluorescent to can lights in my kitchen, a new line ran for a garbage disposal, and a ceiling box install for a ceiling fan. I've been lucky enough to have Butch out to do all of this work. He's always on time, friendly, communicative, and professional. The service and quoting process are easy and the office management is just as professional as their techs. They'll always be the first company i contact for future electrical work.
valerie belew
3 months ago
Matt was incredibly competent and professional. My heating and cooling system went out, and Frog sent him out the same day. I highly recommend!
Scott Anderle
a month ago
Jeremiah came out to give us a quote on building on office space in our backyard. He has the heart of a teacher and made us feel very confident in how they would install a subpanel and do a panel rejuvenation. Unfortunately, it didn't fit in our budget. But they're stellar customer service and heart to educate you on your decision is def worth the money. I hope to work with them more in the near future
Hannah Creech
a month ago
My experience with Frog has been incredible. I bought my unit from them 2 years ago and every encounter has been great! John H was very professional, timely and kept me in the loop while he serviced my unit this month. Definitely recommend working with John & Frog!
Karen Giovenco
7 months ago
Butch explained everything well and answered our questions thoroughly. He was professional and dedicated to the tasks. It was easy to book the appointment and very responsive. Would definitely use again.
Nothing but great things to say about this company!! Our electrician, Dave, was not only very knowledgeable about his profession, but he was more than willing to allow us to observe his work and provided a detailed explanation of what he was doing and everything that needed correction in our home. Thank you very much for everything! We all feel much safer after the service!!
Josh was great! Was able to diagnose and fix the issue with the air conditioning to our house we just sold. They came out on a late holiday weekend and saved me from having to tell the new home owners taking possession the next morning that the air didn’t work. Reasonable prices, especially for it being off hours and a holiday weekend.
Marlene Pannell
a month ago
Butch and the other service guy were polite, very knowledgeable and professional. The inspection was thorough and they found the problem and addressed it with me. I will call again if I am in need of service on my air unit!
Ashley Norris
8 months ago
Josh was wonderful! Always on time, informative, and takes great care of all my HVAC needs.
Lee Sparrow
10 months ago
I always get my HVAC tune-up every 6 months, and I cross my fingers it’s Curtis doing the work. He’s kind, professional and super sweet. He’s a great representative of the company, and he’s helped me trust HVAC companies again (I’ve had bad blood with them for a while). Can’t praise Frog enough. Y’all are awesome!
Wubshet Belay
4 months ago
Great Job!!! Mathew was very professional and respectful. The booking process was very easy and customer service was A+. Overall I had great experience and definitely I would recommend Frog's service to others. If you guys waived inspection fee if the customer choose to do the repair with you, that would be sweet😋 and cost efficient. I know there is a lot of cost associated to this change but it will outweigh in retaining/attracting more customers. Well done Team Frog's!!!
Joseph Sandbrink
2 years ago
Josh B. was very professional and explained all of the repair work he was doing on my air conditioner. He was also very detailed and answered all of my questions. Highly recommend!
Curtis is a great guy. Punctual, respectable, and honest. We will definitely be using frog from now on.
repaired exhaust fan and wiring changes in bath. Excellent quality work and respectful of our home.
peggie patterson
2 years ago
Repaired water line behind refrigerator plus secure wall outlet. Was VERY impressed w service guy, Butch. 1st time to use him or Frog. Will call Butch next time I have an electrical problem..for sure!
Called roughly two months ago to have a garbage disposal and sink installed and to install a faucet in my bathroom. Fast forward 2 months and our garbage disposal is still leaking as it was after the first visit, our refrigerator no longer disperses water (was not in the scope of work, still confused how this happened) and our bathroom sink is still leaking. This is after 4-5 visits from plumbers and countless reschedulings AND their initial quote was 1/3 of actual cost and I had to fight with them to only pay for the initial cost of the quote . Not sure if it’s incompetence or dishonesty or perhaps both but If you’re considering using this company please do yourself a favor and sprint in the direction of literally any other company.
This was the second time I've used Frog and Butch did a great job! He was super helpful and even helped me come up with how to install an antenna on my roof and recommended a guy that could do it! I love these guys!
George boardman
3 years ago
Curtis handled our heating and air unit with the most professional and timely service possible. He was very polite and mindful of our house and belongings will doing his job. We highly recommend this person for future service requirements.
Jeannie Fanning
3 weeks ago
Very helpful and responsive for routine service, and most importantly when I had an issue covered under warranty. They handled everything with the manufacturer for me and made it super easy. Thank you Josh!!
Kyle with Pioneer was friendly, professional and thorough. Happy to recommend him as a residential electrician!
Terry Nicholson
10 months ago
Butch was very professional. He explained the work that he would be doing, after he did a preliminary inspection. He took the time to answer all of my questions and even repaired some faulty wiring at my request that had been brought to my attention by a general contractor. This was my first time to use Frog Heating, Air & Electrical and I would recommend them for any of their services!
Kevin and Zach were fantastic. My new unit was delivered and installed quickly, the communication was excellent, Kevin trained me on new features, and they even patiently answered questions for a curious 5 year old. Excellent customer service from the 1st phone call to the clean-up after the installation. I highly recommend Frog / Pioneer.
Frog Heating and Air were amazing . Everyone I encountered from the scheduler to Adam, the plumber, were nice , thorough and extra helpful . Use this business , you won’t regret it !
Mathew was very professional and knowledgeable. He made us feel like he was concerned about our best interest. He answered all of our questions. We felt no pressure in making our decision.
Brad Hollister
5 years ago
Terrific experience as we have had before. Andrew was on time very friendly and knowledgeable. He gave us his advice but was not pushy just empashizing the pros and cons of decisions we were about to make. The work was done in a professional manner with a full explanation of costs prior to and after the work was completed. we will be definitely using Frog and requesting Andrew for all our future electrical business.
This gentleman was very nice and Very courteous. I’ve used this company Several times before and the service men are always very efficient at what they do.
Chauncey Thompson
a year ago
Kevin was very professional. Communicated with me well and under promised but over delivered. He is definitely a great asset to the company. Keep it up Kevin. Thanks!!
Curtis was on time and very professional. Very nice to talk with, knowledgeable, and the reason I am doing business with Frog after his visit. 10 out of 10.
Cheryl Frazier
10 months ago
Josh did a great job cleaning and servicing my unit. He also answered some questions I had in regard to the run schedule on my unit.
michael glaser
3 years ago
Wow. Total and absolute success. From the scheduling, to the professionalism. Tremendous quality and EXPERT solutions. You will NOT be able to find quality with other companies. The service guys l, specifically Curtis and Josh, are top-notch. Same high level service you’d expect to find On the west coast in wealthy areas. SUPERB!!!
Honest inspection and appraisal with low pressure from Jeremiah, glad to have worked with him.
Madonna Archer
8 months ago
I’ve used Frog in four locations over the last 11 years. Always excellent work, but most of all I appreciate the responsiveness. I’ve had great servicemen over the years. Josh has been working with us for the last five… and he has continued the superior service I’ve come to expect. (And he’s great with my dogs!)
David VanReenen
4 years ago
We had a plugged AC drain issue that caused our unit to stop working. The Frog technician did a great job of discovering the problem and offering options (with prices) before solving the issue for us. He then spent extra time explaining to me how to prevent this from recurring in the future.
Spirit Foster
3 years ago
Bo was phenomenal! He provided us with an estimate and fixed the issue the following week. He was super nice and helpful! Ultimately we also had to call NES out to fix some things on their end too, he even stayed to ensure they did everything right. The world needs more people like you, Bo! You took a lot of the stress out of our situation and for that we are so thankful!
Brad Tidwell
7 months ago
Used Frogs before and enjoyed the experience. Had a new technician this time and Josh explained what he was doing in detail. I plan on giving Frogs my business in the future.
Ariane Fritz
9 months ago
This customer receipt would be under my husband's name: Benjamin ShanksIf I could leave a 0/5 star review I would. This company is absolutely terrible. My husband and I called them to look at our AC unit at a new home we had bought due to it not keeping the temperature it was set at, mind you this was at the very peak of summer heat (late July/early August). At first, Frog was very responsive and sent Matthew, a technician, out to our house to look at the situation. He ran several tests and told us that the issue was a coil in our unit and that we could have the coil replaced for several thousand dollars ($6,000, if my memory is correct) or buy a brand new unit. We had a previous company come out the day before and tell us that it was the ductwork that was the issue. Matthew, a LEAD Frog technician, however, glanced at one branch and determined that it was fine (he did not check the rest). My husband and I decided to buy the bigger unit as ours was older and would need replacing soon and enrolled in the financial plan for the new $11,000 unit. Frog came pretty quick afterwards to install the new unit but that was the beginning of our issues. The brand new, bigger AC unit was unable to get our house down to 72 degrees. We called the company and spoke to Matthew and he told us to wait and give it a day and he would check back in. We did. The problem did not resolve itself so once again we called the company and they told us that Matthew was unavailable to come by but they would send out another tech. The new technician came by, ran the same tests, and told us that he thought it was the duct work and that he would speak to Matthew and he would be reaching out to us but he never did. Several days passed and we called Frog again to complain and they sent a third technician to our house. The third technician ran the same tests and told us that he thought it could be lack of insulation. At this point, I expressed my frustration and told him that my husband and I were upset that we weren't getting any real answers and that we didn't understand why we spent so much on a new unit if that wasn't going to fix our problem. The temperatures outside ranged from 85-95 and our brand new unit was set to 75 but couldn't go lower than 79 until after 10 p.m. The third technician apologized profusely and told us that he understood and would attempt to speak to Matthew since he was our original technician. It has been almost 3 months and we have heard NOTHING from this company or from Matthew despite several workers telling us they would be in touch.We do not trust this company and we regret working with them. We had three different technicians tells us three different reasons for our issue. We had to follow-up several times after radio silence and have heard nothing from Matthew despite being reassured we would.Disappointing.
Michelle Saathoff
2 months ago
Ruben and his partner did a wonderful job fixing the ac!!! Thanks to all.
Tracy Johnson
3 years ago
Hello everyone. I'm Tracy, when I 1st bought my house within a month's time my compressor went out of my air conditioning unit. So I had to search around to find someone to take care of the matter. So I chose Frog Heating, Air and Electrical Company. They had excellent customer service and the representative was real respectful, polite and very knowledgeable of his job. He didn't try to push me into something I didn't want nor needed. He went through everything thing step by step taking his time show me all the options I had to choose from. Thank you Curtis Wakefield you were a life safer. I'm looking forward to tell everyone I know that is looking for a HVAC service. Thank you Frog Heating and Air and Electrical Company..Now its been a year or more with my unit. I've have great peace of mind thanks to the Frog Company. From the sales person, receptionists to the tech people have been great. Thanks everyone keep up the great job..
Chandler Gammill
a year ago
Prompt and thorough. Had them to repair/update/service everything HVAC for years and will keep them working on our equipment. Thanks Frog!
The HVAC tech for Frog, Curtis, is an exceptional technician. He is also a good guy. Did a great job! I recommend him highly!
Ruben was great. He explained everything and went above and beyond to make sure it was working correctly.
They didn't call to tell me they were cancelling my appointment, never left a message or email. Had to call and sit on hold to find out they would be over 2 hours late. That's not reliability. Spent 6 days waiting for our appointment only to get a no show, now I'm sure I'll spend 6 more days waiting on another company. Will likely have to replace the entire unit, so that's a lot of loss on their part. Very disappointed that we are going to be running window A/C's most of this month. Don't waste your time scheduling appointments if you aren't able to reschedule with no notice. I guess the tech was just gonna show up while I was in Nashville 30 miles from home.
John Hamilton
2 months ago
Very personable. Pretty good job.
Josh was on time, explained the extent of repairs, and performed the repairs in a timely and thorough manner. I was very well pleased. The unit needed intervention that could have approached 1/2 the price of a new unit. We discussed the prices of new units (if the malady should recur), and his recommendation of best brands. Frog hvac and Josh have not disappointed me thus far.
Alexandria Duncan
a year ago
I had loose landline wires outside the home that needed to be secured. The electrician installed a box to the home to house the wires and make it look more presentable. He was nice, informative, quick, and did quality work.
Mitchell Schneider
a week ago
Vince P was a good plumber and I appreciate his work
I can't recommend Frog enough, and Butch is a super pro. I thought I'd be without power for days, but he helped me work with the power company after they had to replace the line coming to my house from the pole. Butch worked late into the night to make sure my house wouldn't burn down because of the bad wires at my meter. After he replaced those (working on the roof in the dark), Butch then took care of the inspection the electric company wanted. I was amazed because it's not often I find a company so friendly and competent.No doubt, Frog and Butch will be called for all of my properties.Thanks Butch!
I have used Frog Heating many times and am always happy with the service. They are timely, thorough in assessments and quick to get the work done at a reasonable cost. I will continue to use Frog for my heating and cooling needs!!!
Frog is my new favorite HVAC and duct cleaning service! Communication and scheduling were easy. For all three service appts, the repairmen arrived on time or early and called beforehand, were very pleasant and respectful, and were knowledgeable, skilled, and thorough, yet efficient. Never felt like they were trying to sell me the most expensive equipment or service/maintenance contracts, as I've felt from most other HVAC companies in the past. A trustworthy HVAC company I'd recommend without hesitation.
I went with this company based off of all the great reviews & they did not disappoint! I highly recommend Josh! He walked me through every little thing and explain it to where I got a full understanding. The service from the call center up to them coming out was a very easy, positive and stress-free. They just got themselves another loyal customer. +5 Stars!!!
Maribeth Johnson
7 months ago
Nick Watson was very polite. He was thorough trying to find the cause of the problem with my chandelier. When he found the problem he corrected it. He gave me an estimate on installing a light in the shower. If we decide to do it I will ask for him to do the work.
Rachael Hankins
4 years ago
Andrew was a huge help. He was super thorough, knowledgable, and gave me an honest look at what I could do for my lights. He didn't try to upsell me or take advantage of my absolute ignorance, he actually went the extra mile to help me solve the problem. I would DEFINITELY choose Frog Heating and Air for any future concerns. Ask for Andrew!!
Kristen Green
2 months ago
Mathew T did such a wonderful job explaining and describing what is going on with our home’s 2 air conditioning units - he should be a professor. Every question we had was answered thoughtfully and thoroughly. I appreciate the time he took to work with us and look forward to working with him in the future if possible.
Luke Roark came and gave me an estimate the same day I called. Felt like I was taking to a friend instead of a sales person. Great job
Lawrence Burnett
a month ago
Zack and Kevin did an awesome job. Everything looks great, ac is blasting! Really appreciate that they came so quickly & getting the job done so efficiently!
Randy Alan Shaffer
8 months ago
Nick W. was our rep for our inspection today. He was super knowledgeable about our electrical setup in our house. Along with that you could tell he was super passionate about his job and truly wanted to provide the best service. His inspection even led to him finding loose wires in our panel which was a huge relief for us. Can’t say enough about Nick’s level of professionalism and being so personable. This is a wonderful company that I will recommend to friends and family, and I’ll always make sure to suggest Nick.
AJ was great to work with. Not only was he prompt, He was early which was greatly appreciated. AJ was courteous and a true professional. He asked me if I wanted to watch what he was working on and was very educational throughout the process. It was evident that he knew what he was doing and because of his transparency, it was easy to trust what he was telling me. So much so, I signed up for some additional services with his company. AJ solved my problem quickly. Will definitely call him again in the future.
Kevin H. arrived on time, diagnosed the problem quickly, and completed the repair ahead of schedule. He communicated with us clearly and came up with a solution that that saved us a lot of money. Thank you, Kevin!
Electrical panel recall repair. Nick W. sent a text to let me know he was heading my way and arrived on time. I appreciate him for explaining to me what needed to be repaired. Nick was very professional and courteous. Frog should be pleased to have him as part of their team.
The young man they sent to the house was very professional and helpful up to an extent he located the problem with our ductwork but when it came to fix it inform me the job was too small and they were too busy if I'd have known that what has been the case I wouldn't have requested someone to come out only to charge me $70 service charge
Called about my ac being down and they came right out. Josh B is an excellent tech. He walked me through what was wrong and made sure it was right before he left. Frog all together has been a great company.
Malinda Hendrix
3 years ago
Curtis was very helpful and took time to explain all options with my HVAC concerns. He has helped me before and I totally trust his opinion and recommendations. 5 stars for Curtis!!!
Heath was so helpful in diagnosing the issues with our cooling system. He went above and beyond to explain what was wrong and the best way to go about fixing the issues. He was also on time, delivered quick assistance, AND was friendly--which makes any service better! We hope to work with Heath again in the future!
kelsey wagner
9 months ago
I would highly recommend Frog heating and air. They were very quick to get us on their schedule when I called. Dawson showed up much quicker than i expected to look at my electrical panel. The estimate for a whole new panel, cricut breakers and a whole home surge protector was reasonably priced. He scheduled the install 2 days later at 8 am and showed up on time and finished the project in a few hours. He was very professional and did an outstanding job on everything from installation to clean up.
Barb Brenneman
a month ago
Yes John did a very good job. He was thorough even when it was in the 90’s
Vince did a great job. Listened to our needs and met them.
Justin Sanders
a year ago
My wife and I couldn’t be happier with the service we received. They were amazing from the first call & the man on call Butch P. was extremely knowledgable, friendly, and professional. He was able to fix our electrical issue quickly & at half the cost of other quotes in the area. We will definitely be using them again!
Josh, since we had requested to let us know that he was on his way. He was here in a timely manner with a great smile on his face, and a great attitude! He was wonderful he was quick he was professional. He was pleasant he was everything that you hope when you have a problem and he thinks it’s so nice thing. I love Froggy Air everything about them from Customer Service to the professionals that they sent out to fix your problem, or even to do maintenance. Froggy Air has been the best!
Nick did an excellent job installing an outside outlet. I would 100% use Frog Heating and Air for more electrical work.
Vaughn Taylor
a month ago
John Hoffman is a great teck. Always knowledgeable and helpful. Hope to see him again when I get my system checkup in a year. THNKS AGAIN!!!
I had FROG come out on 9/19 to do a tune up and to check out an issue we were having with our 8 year old unit short cycling. The technician looked things over and then told me the bad news. Our unit's freon was low, which meant the coils were leaking and had to be replaced- for roughly $1800. Because of the low freon, which was the reason for the short cycling, our compressor was damaged. Wasn't completely bad yet, but probably would only last a few months to a year at best and that was somewhere around $2200. And then there were some issues with a few other parts. Oh, and the EPA has changed it's regulations, so our machine won't be able to be serviced after Jan. 1st 2014 unless we upgrade it for another $2000. The end suggestion was we ought to just replace our unit for about $5000.The next day I had a different company come out to give me a second opinion. For starters the freon was not low. They couldn't find ANYTHING wrong with our unit. The thermostat was the problem causing short cycling. My husband replaced it for $50. Oh, and on a side note EPA regs have changed, but old units are still allowed to be serviced. No upgrades required. You can find the new law's details on the EPA website. Basically, FROG fed me a ton of lies in an attempt to get me to replace a perfectly good air unit.***Follow up- It's been a year and our HVAC is still working great. Not a single issue since we replaced the thermostat last year.
Curtis was Very professional & walked me thru step by step what was included to be completed in the agreement. I feel as if he completely answered all my uncertain questions to ask. Thrilled to get my new system in.
My family owns several rental properties and we have had dealings with the majority the large HVAC companies in the Nashville area and Frog Heating and Air is the best, hands down. The technician, Curtis, who came out to our rental property today did an excellent and very professional job diagnosing our old unit. Turns out we need a new unit. Curtis made sure I understood why by showing me the rusted out heat exchange. He then took the time to explain all the options I had with the new unit and what would work best for my special circumstances, having a rental duplex served by one unit. We decided a large 4 ton unit with two zones would fit mine and my renters needs perfectly. I cant say enough about the fantastic job Curtis did at our property. This is the ONLY heating and air company I will ever use and I will make it a point to ask for Curtis to be my technician in the future. Now when some asks me for a recommendation I can without hesitation say Frog Heating and Air and tell them to ask for the technician, Curtis. He is the man!
Professional and appropriately friendly. Explained all the work that needed to be done with the problems that I showed him. He solved all he problems and did a great job with cleanup. Found bare wires to prevent problems he covered them with electrical tape. The bare wires I did not know that I had. Superb services and well-done.
Josh was great, on time, friendly and well knowledgeable about everything and completed the maintenance quickly and without any issues or trying to sell me anything. Frog is the best!
I had an excellent experience with Curtis! He was efficient, professional and an all around honest guy! I felt like I had known him for years.
We honestly didn't want to call Frog because the commercials are annoying but I am SO glad we did. From the 1st person we interacted with (Matthew) to the last (Kevin) we were grateful for their knowledge and expertise. They were all professional, courteous, honest, friendly and all around hard working individuals. I can't thank these guys enough for fixing our messed up system and doing everything properly and quickly!!
Joshua Coleman serviced our request and I recommend him highly. He keeps right after the job and is exceptionally respectful.
Tom Bloomfield
4 years ago
Andrew was friendly, knowledgeable, and very competent with the electrical projects we had. We have total confidence in him and look forward to working with him again in the future. We highly recommend Andrew and Frog to anyone looking for an electrical contractor.
Dawson is amazing! He just doesn't do a job to say it's done. He makes sure that it's done correctly before he leaves. I appreciate him. Please give him a raise as his work ethics are a major asset to your company.
Josh was amazing, he went above and beyond to make sure we got the best deal and quality. He worked with our budget and got us exactly what we needed. He is amazing! Give him a raise.
Kevin from Frog came out to do maintenance on our AC unit. He was punctual, professional, and thorough. Took pictures of the unit before and after to show us. He also quoted us a reduct. Theyll be back in the fall for another tune up and we will use them for our maintenance in the future.
Today I was only looking for an estimate. AJ came out & looked things over for me and he was awesome! He took his time, was very polite and explained his recommendations. There was NO hard sell or being pushy. They are definitely in possibility if I can work it out.
Charles Spencer
7 months ago
Nick was friendly, polite and professional. Performed his job with the requested installations beyond expectations. I will be calling back with more work to be done. Thanks
Ryan Bryson did a great job! Prompt, professional, and personable. He took care of us! We also had work done by David Elkin. Another stellar job!
We are very pleased with the professional caring services provided by the Frog staff. While we are a relatively new customer, each experience has met or exceeded our expectations. The visit today by Colden was completed with care and full explanations. We are glad that we have chosen Frog to provide the services they offer.
Michael Bradley
4 months ago
Great service on my HVAC unit installation! Chris and his son did a wonderful job! I would recommend them to anyone looking for a new HVAC unit! 5 Stars to them!
Mathew was very helpful with my heat pump tuneup for the season! He was very nice, easy to talk with, and knowledgeable about the things I have and need. I highly recommend Mathew and Frog Electric for all your heating and air conditioning needs.Butch Parrish the electrician and the staff in the office are great to work with! I highly recommend this company because these people are awesome. The work was great and not so expensive as Hiller PHC&E. I had a light switch replaced and an outside light for my steps that were so dark at night. The work looks perfect; it was difficult because the new light had to be attached to a fixture that was already there but had stopped working and was improperly lighting the stairs anyway. Butch fixed me up! I love Frog HA&E!
I was astounded by the amazing service this company offered. Josh was friendly, knowledgeable, answered all our questions, and completed the repair in a timely manner. I will be going to this company for all my heating, cooling, electric, and plumbing needs in the future!
AJ came to our home this evening to service our unit and and he was absolutely the best!! He is extremely knowledgeable and very thorough in explaining everything.....I am so happy that we chose Frog to install our new system. I would highly recommend AJ and Frog Heating and Air Company...
Kelly
James Nelson
9 months ago
Mr. Curtis was very professional & awesome need more people like him will recommend him to all my contacts. Job well done my friend and Thanks for that you do Mr.Curtis
Josh came out to give me a bid for heat pump and ductwork replacement. He was punctual very polite and knowledgeable. The company sent an email with his name and picture so I would be sure of who was supposed to show up. I really appreciated that! Josh had his feet covered before he ever came in my home!I could hear him in the crawl space and I mean he was from one end to the other and took pics for me to see how it looks under there. Greatly appreciated that Josh. I haven’t decided what company I’ll go will yet, but, Frog heating and cooling sure has some nice people. From the young lady who set my appointment to Josh.My first impression is A+ Frog!!Thank you,Becky
William Dotson
2 months ago
Plumber Vince Petrozzi was amazing, patient and extremely professional. Thank you Vince for being a good human being and taking such good care of our water heater issue.
Stephen Harvey
5 years ago
Curtis did an amazing job at my father in law's house. He was very knowledgable and figured out what was wrong quickly. He is also very polite and a pleasure to work with. He is the reason we continue using FROG for our heat and air company.
Curtis was fantastic! Gave us his honest opinion and was not pushing us toward buying a product. He answered our questions and was easy to talk to.
Lydia Mullins
a month ago
David Elkin was amazing.
So knowledgeable about job . Knows his profession. He also sweeped my hardwood floor. Can't say enough about David . Oh so very nice !
Russell Cederburg
5 years ago
Extremely responsive. I had a HVAC issue late in the day on an AirBB with a customer checking in that day. Curtis arrived and saved the day. Professional, courteous and knowledgeable with outstanding customer skills. Quickly diagnosed the problem and provided multiple solutions to the issue. This young man is recommended without reservation. We will continue to use this company because of Curtis.
Only at the initial quoting phase at time of writing, but Colden was very friendly, transparent, and knowledgeable. Normally with decisions like this I would shop for another opinion, but when he quoted the work Frog would do, he broke down all the details in ways I could reasonably check against others online, and I feel they offered me a quality deal. I intend to go forward with the work pending financial decision factors. I would definitely use them again.
Josh was very nice and and professional and most importantly got the air back up and running! Always appreciated for good timely service.
Nick and Cody were very professional and polite - and were able to get all of my issues addressed during their time here! I would absolutely use Frog Heating, Air, & Electrical again in the future based on the service and professionalism provided!
Michael Brawner
6 years ago
Tech showed good common sense and was knowledgeable about the a/c unit he was servicing.
Pleasant, efficient, and kept the best interest of the client in mind. Clearly stated the charges and offered to enroll homeowner in maintenance program.
Everyone we dealt with at Frog electric were personable, friendly and truly tried to help with our issues from the start. Our electrician, Andrew, was the best! Patient with all our questions and concerns. A completely positive experience. Would recommend Andrew and Frog Electric highly. Thank you for a great job!
Tristan Curry
2 months ago
Ruben Flores did a fantastic job explaining everything, from components to pricing break down. Chose to handle some of the work myself, but 10/10 would have Ruben back.
Brice Gilliam
5 years ago
Andrew B. from Frog HVAC was amazing. Our project was outside of the box of what I would call a “normal electrical” job. Communication was so clear, easy, and consistent. He explained what he was doing before he started, kept us updated as he progressed, and cleaned up when he was finished. Andrew was a superstar and I will be using him and Frog for all my electrical projects moving forward!! Thanks a ton Andrew!
Christina Jones
10 months ago
Had a great experience with Frog and my technician, Josh. Professional, quick, kind, and knowledgeable. I am a realtor, and will be referring Frog for many more of my clients’ needs
We had three companies come out to look at our heating and air. Be careful on that too, because a few of these companies charge to come out just to look at your heating and air. Ours was making a loud noise, and one company I have used for years came out first. He knew exactly what the problem was. I got a second opinion, we reached out to friends on Facebook and Frog was one of the companies who came out. He pinpointed exactly the same problem, and the cost was around the same price.However, Curtis did further investigation of our unit and found the heat exchanger completely rusted with holes. Could have been breathing carbon monoxide. Curtis was very very helpful on the pros and cons of just fixing the unit vs purchasing a new unit. There was no pressure what so ever. No sales pitch, just the facts. He sat down with us and answered all of our questions and explained everything.I am always very skeptical when it comes to Heating and Air Companies, plumbing, etc.. so we called another company to come out and take a look. They said the exact same thing, but gave us a quote for the same unit, but it was $1200 more.Curtis and his team were out the next day, removing the old unit, which by the way the previous owners did not take care of, installed the unit. Curtis even check our second unit in the house up stairs.We are very pleased with the work Curtis and his team did and would recommend Frog to anyone.
Curtis was a very friendly and knowledgeable expert. Our AC was not working and he came to our house within 30 minutes of our call. Upon arrival he immediately discovered the issue and began the repair with parts he had on hand. The total repair time was less than 20 minutes and he stayed to explain to my husband proper servicing procedures. We were so happy with our service that we took his business card so we could share his information with friends and family. We are so thankful for his quick and successful work!!
Cynthia Rucker
3 weeks ago
Mr. Curtis Wakefield, Did A Good Job At Our House ... If, We Need Your Service Again ... Please Send Mr. Wakefield Back ... He Was A Very Nice Your Man ...
I have to say Curtis is one of the most honorable men I have ever met. We became aquatinted approximately 4 years ago when he sold us our unit. I have to say he's always been honest and upfront with us about everything. Wouldn't want to deal with anyone else. Thank you Curtis!!
Lisa Johnson
3 months ago
Jeremiah was thorough and knowledgeable. He took his time, explained everything and what my options were.
Brittany Dugan
2 months ago
No regards for safety while driving. Wreckless driving through active school zones daily.
Hands down the most friendly, knowledgeable and professional staff I have ever dealt with! They made sure all of my needs were met and that everything was working properly before their day was done. I would highly recommend to call Frog for all of your HVAC and electrical needs!
I had John Huffman as my service tech. He was very professional and thorough in his work. 10/10
Rebecca Garland
11 months ago
Professional, polite and pleasant. Good communication and arrived doing scheduled service window with updates on day of service.
Kaysha Iverson
a year ago
Business responded quickly and was able to get someone out the day after a holiday when my AC went out. Kevin was great, he explained and fixed the problem and let me know what was going on.
William Christin
3 years ago
Curtis came out early to help and walked me through the issue and fixed it. He gave me a fair price and we will stick with him and Frog in the future.Thank you, Curtis!-Will
Christopher Jones
6 months ago
Cannot recommend Frog highly enough. They are professional, friendly and very responsive. They have always resolved our issues to a very satisfying result.
Drew Stoutenburg
3 years ago
I'm working with Frog for some electrical work for a home project, and it has been incredibly easy and convenient.Kayla (Customer Service) and Josh (Field Technician) are both exceptional at what they do, clearly communicating how their process works every step of the way.I'm so glad I didn't continue calling the independent electrical contractors who are difficult to reach, and went with a trusted name instead. Very happy with the decision to go with Frog, and for the promise of great customer service that they've demonstrated.
Meghan Divin
11 months ago
Frog heating and Air was fantastic! Scheduling was super easy, pricing was straightforward. Josh was our tech, he not only came on time....he came early! He was very professional and thorough at servicing our A/C.
Cletus Johnston
2 years ago
This is the best Company,I've ever had!!!👍.This is the Second time I've used their services.Brandon was the first one I had come by,I had an HVAC problem.He was knowledgeable about my situation,And gave many options and was very Helpful!Thank you,Brandon!!!👍.I had an electrical situation,And called Frog again.With that first experience,I had to call them again!Josh,Showed up and fixed my problem and he also was very Helpful/ Knowledgeable!....I didn't know or realize the situation,Of my home was that bad.I can sleep better now,Than I could yesterday!!!Thanks,Frog!!!👍.
Adrian Griffin
7 months ago
I’ve been using Frog for a couple of years for HVAC replacement and service, plus electrical service. They always arrive on time, and very professional. Also very patient when it came to resetting my ring spot lights and flood lights
CulturAnalysis
a week ago
We were having problems with our new air conditioning unit and Ruben Flores was the technician who came to check it out. He solved the problem very efficiently and quickly, he clearly explained to us what had happened and gave us great recommendations. He is very knowledgeable, and polite. Thank you so much Ruben!!
Neil Mitchell
9 months ago
The dispatch was helpful and courteous, and sent a technician out to my house right away. Butch, the technician made quick work of my problem by switching out a breaker that had gone bad, and fixed an issue with another switch in the house. He was also courteous and professional. After my experience with Frog, I would happily recommend them to a friend.
annette collins
a month ago
Excellent service and timely response!Great maintenance programalso!Thanks John Huffman -Appreciate your work ethic
Michael was knowable and very pleasant.
He is an asset to your company. Great customer service.
I highly recommend Frog Heating, Air and Electrical! My experience was great! My service person, Curtis, was very knowledgeable, friendly, and extremely courteous. He made the experience quite pleasant. Everyone that I dealt with has been so respectful. I will definitely call Frog for any future heating and cooling needs.
Called Frog Air & Electrical on Wed. afternoon. Technician (Curtis) showed up before 8:00 am on Thurs. Diagnosed the problem. Lightning strike. Tried his best to revive my 17 year old unit. But...it was dead. Gave me several options...really good advice. No hard sell on a new unit. Wrote up an excellent report, including pics, to submit to my insurance company. Very impressed with Curtis. I'll def call Frog again.
Josh Weaks did great job explaining the tradeoffs for buying a new furnace/AC unit. Very professional and prompt service.
We had another great experience with FRoG - service call on Tuesday morning, repairman here within hours. We opted to replace the unit with a new, larger Trane system and they had it done by 1 p.m. Wednesday afternoon.Can't say enough good things about the courteous and knowledgeable service techs at this company. Very happy with everything they have done to help us with our AC needs. We even signed up for their ESA for semi-annual checkups.Would definitely recommend this company to anyone looking for great service and great people.
L S “L&S” Tucker
2 years ago
I called Frog at 5:50pm and they were able to come the next day. Butch listened to my questions and answered all of them thoroughly. I was very happy with the fast repair and will call them again.
Mr. Weeks was very professional and thorough. We had attempted to diy the repair, but we missed something. He listened to our steps and reviewed our areas of concern. He was able to guickly spot and correct them. We are very pleased with his work and with the company in general. They are now our go to for all things hvac.
Josh was the model of professionalism and was able to provide a detailed summary of why I was experiencing the issue with my heat pump, pointing out how systems were compromised and even going further to check on my main outdoor unit at my request. Knowledgeable, punctual, and well-spoken. Highly recommend.
Cortez Crittenden
2 years ago
Everyone that I interacted with at Frog heating,air,and electrical were simply wonderful! My unit at my home all of a sudden stopped working and my family had no heat. I am a truck driver so you can imagine how I felt being on the road and not being home to help figure out the issue. I got home the next morning and immediately called Frog at 8 am. The lady that answered the phone was very nice and she assured me that she would get the first tech out to my home to at least figure out what my problem was. She called me back within 15 mins to tell me my service tech was on the way. Once he arrived he sprung in action. It was raining and I felt sorry for him but he went out there and came in a few mins later and told me what was going on. Everything that he found, lined up with what I had already figured out cause I consider myself a do it all type of guy. Once we went over the cost of repairs, how old my unit was, the time it was gonna take to get parts, and most of all the potential future break downs we decided to get a new unit. Frog had many options that made it affordable and they got me financed. Once I agreed to the terms they had had a new unit installed so fast it would make your head spin. I appreciate the swift service, price, honesty, and overall great customer service. I will definitely use Frog heating, air, and electrical again
Josh is the service tech that came out to my house today to fix my HVAC unit. He has been here before and he is always welcome to come out to my house anytime. He is always very nice, courteous, knowledgeable, professional, prompt and he ALWAYS does a GREAT JOB! I really hope that Frog Heating, Air, Electrical & Plumbing knows how valuable of an employee that he is. I honestly can't speak highly enough about him. I give Josh 5 STARS across the board. Thanks again Josh for taking care of my HVAC unit!! Merry Christmas!!
Curtis was friendly, efficient, and professional. He took time to explain the process and make sure I felt comfortable about recommended repairs to my HVAC unit. Found him to be refreshingly candid and direct.
They are always awesome! Dependable, reliable, prompt, and trustworthy. I would highly recommend to anyone. Butch took care of us, and took the time to research our issue before arriving.
Bobby Aflatooni
a year ago
Butch from Frog Heating, Air and electric was super professional. Extremely skilled at his job. Fixed an electrical issue with my network box that was a life saver. He was extremely fast and efficient. And the cost was extremely reasonable. I'm going to have frog on speed dial for all their services. Thank you for getting my issues fixed extremely fast.
Kyle Schonewill
6 months ago
I had Nick install a 240v plug in my garage for my EV. He was on time, professional, and did it in neat and quick fashion. I would recommend.
Margaret Liddon Emley
7 years ago
Frog Heating & Air took care of fixing our heating unit in a house we just bought. There were numerous problems with wiring, a previously incorrect installation, etc. and Josh very diligently helped get it all running correctly in a very nice and professional manner. Definitely recommend Frog!
Abgebranndt The Lesser
3 years ago
Josh was an excellent tech in all respects. One of the best Heating & Air techs we've ever had. He not only performed the tune-up, but he discover two issues we were having that others simply overlooked. Thanks, Josh, Brenda and Frog!
Nina Patterson
7 months ago
Nick was pleasant, professional, and showed up on time. It was nice to receive a text from the company prior to his arrival letting me know that Nick was on his way which also included a picture of him. I would definitely do business with them in the future if the need arises.
I received excellent customer service and expertise from the whole team at Frog. I scheduled an appointment with first late afternoon call for the next morning. No waiting for call backs from a dispatcher which often never happen.The home office and Emily D kept in contact with me via phone, email and text. I was always in the loop. Curtis arrived on time the next morning. He explained everything that was going on with my HVAC. He also showed me pictures of his test results and invited me to accompany him outside while he ran the tests. Curtis additionally presented several options and solutions. Everything we talked about was backed up with emails and attachments. The prices were very competitive compared to other companies I interviewed. I chose to give Frog the job because of the excellent customer service, honest pricing, and quality expertise. The technicians who did the work, Chris F and Ken D. were heros! They arrived the next morning on time and cheerfuI :) I have an older home which presented several challenges - all of which were resolved with quality workmanship and their years of experience. Excellent work ethic by the whole Frog team. Thank you all and keep up the good work...this retired Grandma appreciates it more than you will ever know.KH
Mark Piersimoni
5 years ago
Andrew was very professional and courteous. We received a written quite before any work was done. He explained everything in detail so there was no guessing about what would be done or the cost involved. He did great work and left everything right back where it was before he came. I'd definitely recommend Frog for the quality of the work and the way they go about it. Not the cheapest, but the value is in the quality workmanship and level of knowledge they bring to the table. The comfort of knowing the job was done right is also a big selling point.
Frog hopped right over and completed the job! Andrew, the technician, was very knowledgeable, courteous and professional. He took time to suggest a number of options to tackle the project, giving me pros and cons of each and ultimately allowing me to make an informed decision. His work was neat and very professional. I would highly recommend Frog in general and Andrew in particular.
Caitlin Wilkinson
7 months ago
Flores was so polite, professional and helpful! Not to mention his coming out over the Christmas holiday - he was wonderful!
Joseph Charter
7 years ago
My wife and I just purchased a new home which was previous services by Frog Heating and Air. I was unsure of going with a company I wasn't familiar with, but I am beyond happy that I did. Our unit started filling up with water in the overflow pan the week after we moved in. Josh came to our home for free and had the issue fixed within mins, he remembered the installed and took extremely good care of us. It is because of his knowledge and kindness that I will never use another company again! Highly recommend them!
Nick has been exceptional at various projects at our home. We’ve needed several repairs, upgrades, and replacements. He’s been knowledgeable on all of them and able to complete each project quickly and efficiently. Thank you!
Angie Davidson
9 months ago
Frog Heating and Electrical is the absolute best! I have been a Frog customer for years and they have never let me down. The appointment scheduling team is great to work with my busy schedule.I give 10 stars to Curtis Wakefield, he is the best technician ever!!! He is knowledgeable, friendly and always on time. I would not trust my heat and air conditioner unit with anyone else!
Technician was prompt, quick, thoroughly explained what was found, and answered my questions. It was a very positive experience.
Curtis is knowledgeable, professional, and thorough. Everything transpired just as he said it would and on the timetable he said it would. I’m very satisfied. I'd readily recommend Curtis and Frog to handle any HVAC and electrical need that a customer has.
Called Frog Heating and Air Saturday morning because of a leak in the furnace flute in the roof. Josh came out inspected the issue, he did a repair on the problem. Josh is always super helpful and explains everything for me. I can always count on him.
Christy Morfeld
2 months ago
Nick has been out three times - he moved an electrical outlet, installed recessed lights, and replaced/installed several fans. He is always courteous, knowledgeable, and constantly communicates when he will arrive and what he is doing.
Jerry Stewart
3 years ago
Andrew the technician was very courteous and professional. Also very personable. The rating is not about him but about the price quoted for the work. Another person completed the work for half the quoted price. They are a bit to expensive for the work I needed.
Jason Eschliman
4 years ago
I wish I could give Frog a review of their service. But, I never received any. After multiple follow-ups from their initial survey to quote me for a fairly basic kitchen rewire, I never heard back from them.Never received a quote in the week following the survey, as promised. Never received a quote after calling them to say I never received a quote, and confirming my contact info (which they successfully used multiple times prior to their survey), to which I was promised a supervisor would be notified and I would get the quote later that day.Simply never heard back. They ghosted me like a bad Tinder date.
Annie Phillips
3 weeks ago
Andrew did a fantastic job taking care of our plumbing issues. He was courteous, professional, and made sure his work area was clean after he was finished.
The young technician (a new dad with a 6-week-old son!) who came out to give us an estimate of updating an electrical panel did excellent work. He is a great representative for Frog Heating, Air and Electrical, as he was punctual (early!), informative and concise in his explanation of what we might need to do. Thanks for the great service!
Anna Kowalczyk
3 years ago
Butch did a great job! We had a different electrician come in before him and basically gave up after a few hours. Butch came in and figured out the issue in minutes! Definitely recommend Frog Electric.
Frank Irlinger
5 months ago
Josh B. from Frog H & A performed my annual heat system inspection. He was punctual, thorough, courteous and friendly. Recommended a higher amp in circuit breaker panel which he then installed. I really appreciate him wearing shoe booties every time during the numerous trips from basement to upstairs & back. I would highly recommend him to anyone.
Cousin Danny Of The Burrow
8 months ago
Excellent troubleshooting skills & very professional. Matthew T. & Brenda are top notch folks & will treat you right. 5stars
Shaterial Starnes
11 months ago
I always (7 years) have a great experience with Frog. They service my unit every year. Kevin was very thorough and professional. I highly recommend their services.
Jason Swaggart
2 years ago
I am in need of a new HVAC and in the process of getting quotes. I have not made any decisions as of yet, but Frog is at the top of the list so far. The technician, Curtis, was great. He is polite, knowledgeable ,and an overall good guy. I may find a cheaper price elsewhere, but cheaper is not always better.
Lynn Williams
7 months ago
These are the loudest two units we’ve ever had installed in our 38 years of home ownership. They blow like they are industrial grade fans, so loud that guests comment on them. Our first tech did not install a new thermostat for the new unit, and when a second hvac was needed several weeks later, we were told that new thermostats were a necessity so both units were hooked up to new thermostats then. Still, no one took the time to orient us to our new thermostats as our previously used service companies had.
My technician Nick, was on time and assessed the problem with my heater promptly and took care of it! I will continue to use Frog. They're great!
Josh was great! Thank you. YouI’m very pleased with the sales representative and the installation team. All staff were good to work with—respectful, conversational, positive, expressed a sense of pride in their workmanship and were knowledgeable.
Dominique Gill
3 years ago
Butch was absolutely amazing. He & his partner came in & got the job done so fast ! I passed my inspection with Fire Marshall. I called the company & they came out within 30 min....came back a day later and fixed everything!!! Thank you soooo much
Matt & Maggie
8 months ago
We were assigned to Frog HA & E through QMerit/GM to install our home electric car charging station. In order to get a rebate from GM, we were required to use a QMerit certified installer. We had previously received a quote of $1100 from our electrician for the installation of our home charging station, but would be ineligible for GM’s thousand dollar rebate if we used him because he is not QMerit certified. The technician with Frog quoted us over THREE times as much for the exact same work! I don’t use the word scam lightly, but this was a scam! Beware, and be sure to get a second opinion/quote before you go with this company!
Lorraine “Lorrie” Petree
5 years ago
The guys were personable and knowledgeable. Luke took time to explain the entire process and acclimate me to the new equipment. It was a pleasure to meet Chris and Kevin and they offered helpful information following the installation. The planning process went smoothly as we worked with Curtis and followed up with details during the installation. We’d definitely recommend using Frog....this is our second unit for our home purchased from them.
Curtis Wakefield was amazing!!! He did a great job and was a joy to be around. He gave great customer service and did a fantastic job I am recommending him and frog to all my friends
Wendell Hullett
3 years ago
Morgan was nice to talk to when I called in to ask for someone to take a look at my unit. Josh came to my house and was very respectful of my property and my social distance. Josh was very knowledgeable and I really felt like he had the customer in mind first. This was my first experience with Frog AC and it was fantastic!!!!! I look forward to doing more business with them in the future.
Mary Jackson-Vestal
5 months ago
Had a routine AC unit inspection and the Technician was polite, knowledgeable and provided steps of what he was going to do to complete. Afterwards he provided detailed feedback, sent pics and remarks by email. Excellent servicee!
Keith was so helpful. I think he went beyond to see that we had heat. He did not leave until the temp began to rise and it is still risiing. He is one of the nicest young men I have ever experienced, so polite and understanding. Vickey Setters, 3545 Bear Hollow Road, Whites Creek.
Andrew Almond was great! Courteous, professional, and got my gas line leak fixed quickly!
Curtis does a great job and is very informative about what is going on with the units.
Have used Frog for years and very happy with their service.
Josh is the most professional and knowledgeable hvac serviceman with prompt courteous and thorough service. We bought a new home in Nashville. We called Frog to service and update repairs on the original hvac system. Josh answered thoroughly all my questions and gave sound advice and repairs on our hvac system. Josh went above and beyond to help me understand and repair my hvac system as a new homeowner. Josh is the best!! Thank you Josh!!
Tracy Pomeroy
8 months ago
Great job Nick!
Professional, left the work area clean.
Think we have found a new electrical company.
Michael Granito
7 months ago
Nick was on time, prompt and professional. Explained the work being performed and got it done quickly. Would recommend him and frog heating and cooling for future needs!
Josh W was so helpful & answered every question I had. 10/10 experience every time. So professional and take the time to explain everything going on. Have always had a great experience and will continue using them!!! Highly recommend.
Really great company, the customer service is AMAZING! First time using them and I can say they have a customer for life!!!Had Josh come to the house for some HVAC issues, he was so professional and walked me through everything he did. He also answered questions that I had about other jobs I wanted done and he never once said that’s not my job, he said we would love to have your business but if you could call the office so they could better assist you” i don’t know about you but kindness and great customer service gets along way with me! I’m having more work done in August and I can tell you, Frog has beaten out the other estimates I received. I am really glad I stumbled upon Frog while looking on google, THEY HAVE A FOREVER CUSTOMER! Big shout out to Both Josh’s, Kayla, and the 2 other women I’ve spoke too muiltpe times but I’m sorry I can’t remember their names ☹️ But they were WONDERFUL 😄
Bettye Sullivan
4 days ago
Yes, I would recommend Frog /Pioneer to anyone who needs any of their services they're very professional and polite. Needed service, and within 1 hour of contacting them, my service tech, Josh W., was there he even waited for a while cause my power was out from the Strorms, but as soon as it came back on he was right on it doing what needed to be done. T.hanks again to Frog/Pioneer and a big THANKS To JOSH W.
I called Frog Heating, Air, and Electrical at 6:30 AM after the downstairs heater stopped working. O spoke with a very pleasant woman who told me to expect a repairman between 8:00 and 10:00 AM. It was also explained that I would receive a call 30 minutes prior to the repairman's arrival.With many other service providers, what is explained to you and what actually happens are two different things. That wasn't the case with Frog. Everything they said would happen did happen (in fact, the repairman was at my home at 8:00 AM!)The repairman, Josh, was very professional and was quick to find and resolve the issue. He took the time and had the patience to answer my questions and provided an understandable explanation of what he was doing which I appreciate. The service charge was also reasonable with no surprises.Frog appears to understand what it takes to provide good service. Experiences like this one reinforce this statement.
Connor McGinnis
a month ago
I have had consistently wonderful experience from Frog for many years, and on multiple houses. Curtis Wakefield made the process as easy as possible. And Kevin Bermudez handled the install beautifully. Highly recommend.
Jill Falcone
6 months ago
Brandon did an excellent job. He called to confirm the apt and let me know he was on the way. He arrived on time and let me know how long I could expect him to be there . He made sure to put shoe covers on before walking in and made the repair quickly. He was kind and courteous throughout the apt. I highly recommend Brandon. He did a great job!
Arthur Garneau
3 months ago
Randy Harbo did a great job in a short time and fixed my problem.
mary jo harlan
10 months ago
Josh and the employee who worked with him were professional, knowledgeable, and competent. The 112 year old house had old (knob and tube wiring) and needed to be completely rewired. The job was done quickly and professionally. Extremley satisfied with the work done!
Rafael Acevedo
2 months ago
We had the best experience Randy Harbo came out inspected our system and within 10 minutes let us know what was wrong with it he was very informative. He gave us options and got our unit working until we decide what to do. I would highly recommend them again. Frog electrical please think Randy for us one more time
7 Days of Grace
3 years ago
I would highly recommend Frog and more specifically AJ from Frog for any of your HVAC needs. Please see my other review of Frog on Google as I also provided them a 5 star review. This review is more centered around the job AJ performed. AJ was here when they said he would be and called ahead to make sure we were prepared for his arrival. He was very professional, clean and courteous. Excellent manners; yes sir, no sir, may I come in, etc. Admirable qualities that are becoming more and more scarce. He made sure he wore his booties in the house to not scuff the hardwood floors and never complained about the work or the extreme heat we are experiencing currently in Middle Tennessee. AJ quickly diagnosed the problem with my HVAC not blowing cool air. He was able to explain the problem very simply for me to understand and show me where particular levels should be and explain how he determined what was the problem. AJ has the highest level of integrity I have seen as I was not aware that my warranty for my Trane not only covered parts but also labor. He found this out by doing a little research when we bought the unit and discovered that I had purchased both parts and labor with my warranty. By going that extra mile, he saved me thousands it would've cost me to get my system repaired. I am forever grateful! His repairs were done accurately and the system literally runs better than new. This is due to his excellent troubleshooting capabilities, extensive knowledge of HVAC systems and certifications, many years of experience, hard working nature and integrity to leave things better than when you arrived. He was honest and trustworthy. Never giving out a talk off or sales pitch. Everything was cleaned up and put back where he found it before leaving and he even hung out a few extra minutes to assure the system was operating efficiently. He never talked down to me and always respected/treated my house as if it was his own. I can't say enough good things about AJ and highly recommend him coming out to service your HVAC system. Give that boy a raise cause he definitely deserves it!
My experience with Frog Heating went really well, even though, I was at work he talk me through with what was going on with my unit. So Luke recommended to put in a new unit because mine used R 22 Freon which has been phased out this year.
Donna Blanton
5 months ago
I was awesomely & pleasantly surprised. He was there at the exact time scheduled 9AM. He was finished in just a couple hours, when I thought if would take most of the afternoon. He even fixed stuff I didn't know could be fixed. This is one very happy customer. I work from home & I my internet service was only effected for about 15 minutes. He did the job & never interfered with my day. HUGE CUDOS!!!!!!!
Arrived on time (with advance notice from the office). I was looking to upgrade my existing upstairs HVAC system. Curtis was friendly & knowledgeable. Explained options, answered questions & followed up. Chris & Printes did the system install and I couldn't be more pleased with the results. This will be my go to company for heating & air from now on.
Diane Alexander
9 months ago
We’ve used Frog for many years using at two homes. Our daughter just used them to install new HVAC in her home. We moved recently and are using them at our new house. Satisfied customer!!
Danisha Price
a month ago
Butch was really nice and did a great job fixing my LED lights in the kitchen. He had to purchase me new LED lights and the ones he picked out looks better than the ones I originally had.
I called and scheduled someone to come to my home to replace expired smoke detectors, to replace some traditional toggle switches with flat switches, and to check out a switch that was having intermittent problems.On the morning of the appointment, I received a text when the technician, Butch P., was on the way. Love getting the alerts that I should expect them soon. He arrived in the expected appointment window, and I walked him through what I wanted to have done.He worked up a quote on the spot, so I knew what to expect cost-wise. I didn't really have any idea as to how to judge if it was appropriate, since I didn't have anything to compare it with. I knew I needed the work done, so... I went ahead with it.He was very methodical - took his time, going from task to task, answering any questions that I had.Everything was completed per my satisfaction. He definitely knows what he's doing!If you're looking to have some electrical work done, definitely consider the folks at Frog.
AJ gave us the quote and was quite wiling to walk us through his recommendations and answer all our questions.Luke and Kevin were great. They replaced our HVAC and updated our water heater to a tankless. They showed up on time and worked hard. When the project turned out to be more complex than originally thought (we live in an old building and gas lines can get tricky) they explained thoroughly.When I called in to pay Emily was kind and quite helpful and answered all of my questions.All around excellent service from polite, helpful, and knowledgeable.
Richard was prompt, professional, and helpful. This is our 4th time using Frog for a variety of services. We are impressed at how friendly and respectful everybody at Frog is - their office staff as well as all their technicians. Thank you.
Curtis represents a level of professionalism and attention to detail that reflects positively on his profession. He was detailed and specific with prudent recommendations for our residential HVAC system. While we couldn’t afford the Frog/Pioneer solution, I was grateful for his insight and will continue to enlist their assistance for other work. Thanks go out to Curtis, Dave, and Nick for your expertise!
Michael Slayton
3 years ago
Josh and Luke were both extremely courteous and professional while addressing a recent—apparently fluke-ish—HVAC outage after servicing our home. They did everything they could to make it right, and now all seems to be operating normally. Luke took the time to call to verify progress, and Josh B. came out at first opportunity to fix the issues. He thoroughly explained what he thought had gone wrong, which was appreciated, and he was able to install replacement parts quickly. Thank you, Frog, for understanding my frustration with a bad situation and making it right. Good company.
I called Frog Heating & Air solely on a whim after seeing their cute TV frog commercial. I had talked & gotten estimates from several other companies for a new HVAC & was so disappointed in their outrageous prices or lack of communication that I just decided to forget it for the time being. Then here comes that frog on TV!! I called & talked to Brenda & asked for a ballpark quote over the phone & she said she said she would have someone call me. That surprised me. Curtis soon called, gave me a ballpark quote on the phone, then came to my home. He gave me a price & told me no pressure, just call if I decided I wanted them to do the job as he was walking out my door. I did not have to think about it for long, I'm no push-over, but I sure liked his laid-back style. We had a deal before he left that day. What a nice guy, that Curtis! Brenda is so professional & calls & texts to give me a heads-up when they on their way & I sure appreciate that. They started working on putting in the unit today & Chris has been awesome, too, taking time to explain & listen to my thoughts and needs. I will say right now even tho the work just started today & it will be several days before completion, I sure am impressed with that frog and all of his associates!
Sean Gallman
7 months ago
This is the worst service I have ever experienced. Frog Heating never informed me that the power would need to be off for awhile prior to scheduling a service call. They showed up late and never contacted me to let me know they were running late. Then when I needed to finish a conference they would not wait, nor come back to fix my panel. They contacted me to reschedule the service call they had messed up. The customer service rep was not accommodating at all. I had to take off work and have to take off again due their inability to be on time, properly informing me of what needed to take place during the service call, and their inability to be flexible. Horrible customer service. Whatever happened to customers come first? Not so with Frog Heating. They are inconsiderate, not flexible, and rude. I recommend no one uses their service and they undergo customer service training. No customer should be treated like this.
Medana Hemontolor
6 months ago
The guys did an outstanding job! They were honest, on time & early! Definitely will call them again!!! The receptionist was very nice when I called for an appointment. Very friendly & accommodating.
Dave did a great job. He was affable, efficient, knowledgeable, fair and fast. I appreciated his work and have had good experiences with FROG.
Curtis was prompt, fast, efficient and very courteous. He gave us all the options without heavy sales pressure. We chose a service program that was best for us with his assistance. We couldn't have been more pleased. We highly recommend Curtis and the Frog team that assisted us.
Kristen Beasley
3 years ago
Josh came to my house to fix an outlet. He was exceptionally nice and friendly. He was earlier than expected, which was great. I will definitely call Frog for any futher repairs.
I was happy to see Josh again this year. He came to service my AC and had been here for service maintenance in the past. He did some additional work for me and I was pleased with his explanation and with the price. Josh is polite, personable and, most importantly, he seems to know the heating and cooling business.
Danny Wagonfield
4 months ago
Josh arrived on time was courteous and responsive to maintenance service requested for heating units . He did a thorough job in a timely manner . A job well done .
Jessica Mellicent
7 months ago
Matt fixed the gas at one of my properties and he was very professional. Thank you so much
Josh was an excellent representative of Frog. He was very polite, knowledgeable, clean, just all around good guy.
Ashley Donaldson
2 weeks ago
Luke did an excellent job at finding our problem quickly and replacing the system’s broken part. Very grateful!
Marilee Jacobs
2 years ago
This was my first experience with this company. Quite pleased. I was given 3 options and I chose which direction to go with an outlet issue. . Suggestions were made. Their knowledge was evident and I would not hesitate to use them again. I even did a couple things after listening to them that was a huge improvement. Definitely well pleased and the crew that came were diligent and hard working.
Richard Barnett
a year ago
My air went out during a severe hot day. I booked a standby appointment and they had me up and running again in less than a day's time. Josh called ahead to make sure I was available. I received a text to verify that Josh was on his way. After I told him the issue, he immediately went to work and kept me informed as he worked. He also explained possible causes and what I might watch out for or expect in the future but did not try to pressure or up-sell any services. The cost was extremely reasonable and the service was fast and professional.
How often do you get a WOW experience when dealing with a business? That is exactly what we got from Frog! Our upstairs unit went out, and we were in a pinch. We contacted Frog , and I knew from the initial call I had made a good choice. Despite it being a scorching hot day with many other service call, Frog got me in the same day.Our technician, Curtis, was awesome. Professional, knowledgeable, and a straight shooter. He was able to quickly diagnose the issue and give a couple of different options as solutions.I'm honestly pretty blown away by this company. If you have HVAC needs in Nashville, Frog should be your choice. You will not regret it!
Megan Sowers
11 months ago
I have used this company twice now to check my hvac unit and to clean the vents in my new house and they are so kind, helpful, fast, and efficient. I would recommend them to anyone who need hvac work done.
Laurel Sigler
3 months ago
Super experience with their service guy Matthew. Was very professional, was able to diagnose our issue very quickly, walked me through a number of possible repair/replacement scenarios being very conscious of suiting my needs and budget. We are still deciding which route to take (repair or replace) so have not yet done any work, but we are feeling very comfortable using Frog for this project and keeping them as our HVAC service company for this house and our three rental properties.
William Bowman
8 months ago
My A/C heating failed Saturday, November 12th. I called Frog to see if I could get help on the weekend. I was given a price for a weekend call. I agreed and asked for help as quickly as possible. I was told that I should get a call from a tech when he was on the way. The call came within minutes and the man arrived promptly. He checked the system and told me that the problem was failed wiring between the thermostat and the heating unit. He replaced the damaged wire and the system was heating normally.The rapid response to my call and the quick accurate diagnosis and repair had the job done before my house got cold. I will not hesitate to call Frog again if the need arises.
Chris Gregory
3 years ago
First of all I came back into town at 2 o'clock on a Friday afternoon to my unit not blowing cold air. I called and was told they would try to get a tech there that afternoon. By 5 oclock, and 2 phone calls back to me updating the status of my possibility of a tech coming by...Luke showed up and saved the day. Luke was very professional and very personable. He took the time to explain and show me the problem, then give me the options for repair. I will highly recommend this company as the prices were fair for the work that was done and the service was impeccable. Thank you very much for a job well done.
Laura Watson
8 months ago
Josh was super friendly and diagnosed my ac quickly. I freaked because I thought it was locked up and smoking! He said that we have good news and explained the thaw cycle to me and and everything is good! Whew! What a relief! Thanks Frog's!
Thomas Garthwaite
a year ago
Excellent experience with Frog. Lady on phone was super nice and scheduled estimate within 3 days with a window of 8-10 am. Got a text with the electrician’s photo as well as a phone call from him before 8 to confirm. Arrived exactly at 8 am. Butch could not have been more professional. Saw my mask and immediately asked if I would like him to wear one. Toured the areas involved, he explained what he normally does in similar installations. Told me that I would be dealing with him only (no bait and switch). Handed me an estimate in writing in about 25 minutes overall. Told me he created a file with the information I gave him. He will be wiring in a hot tub/spa. As he was leaving he said he prefers to have the spa filled with water when he does the hook-up so he can be sure it is fully operational before he leaves.
Edit:Since this review, Frog has reached out and refunded the amount requested. I have amended my star rating to reflect this change.We contracted Frog to do some electrical and HVAC work in a new bonus room. The technicians were all super kind and responsive, especially Josh. The problem is that they recommended splitting two additional vents from our current AC unit - confident the bonus room would be +/- 5 degrees from the rest of the house.The room remained 80+, even after we tried all the things they asked (installing black out curtains, keeping the door to the room open, etc). They had another one of their more experienced technicians come out, and his conclusion was that a mini split would be the only thing to work - after their initial recommendation of two vents from our current unit.The one star review is because after weeks of working with them for a solution, they have withdrawn from the discussion and are offering a little over half of our original payment. While I understand they don't work for free, it was their mistake in recommending the initial work that failed to even remotely cool the room.As a customer, it feels as though they recommended a solution, charged us for the solution, and when it didn't work they are only willing to partially refund the failed solution. We will now start over from scratch with a different company, out over $600 for their failed solution.
Michelle Henson
7 months ago
Curtis W came to do our semi annual inspection. Luckily we had no issues. He was very friendly and professional. I love that he wore booties on his shoes. Just a little extra care from the company that I appreciate. We will continue to use Frog Heating and Air for our HVAC needs.
This was my first time using Frog Heating, Air and Electrical, but I was really impressed by their responsiveness. When my AC went out on a Saturday, they offered me the option of a same day visit or Monday morning explaining the pricing difference. I selected Monday and they were prompt, called in advance of the technician's arrival. Upon arriving, the technician wore protective gear to keep our house clean. Luke (our technician) worked quickly, diagnosed the issue and was able to address the issue (more of a thermostat issue than our HVAC). He went above and beyond with his level of service. Frog will definitely be our go to should we have issues in the future.
Wayne Williams
2 years ago
They performed a HVAC system tune up at my home and did a excellent job of completing this task. The technician, Colden, did a great job of explaining the work that he completed and recommending things that he felt could benefit me. Would highly recommend
These folks were great. Quick response came out same day for and estimate. We ultimately went another direction due to overall cost, but would definitely call them again.
Stephanie Kurita
2 years ago
Updated 2.22.21 - Our heater started making a funny sound today. Frog was able to send Josh out, and thankfully he quickly identified the problem and it getting the part to take care of it for us soon. We are highly satisfied with Josh and still highly recommend Frog!Another great experience with Frog. We have had two units installed with them and currently do maintenance. Josh B. has come out for maintenance and to install air purifying systems and is great to work with. Highly recommend!
Lauren Abide Miller
a month ago
David was extremely knowledgeable and professional. He made sure we were completely satisfied and truly went above and beyond with his installation our our gas lanterns. It was much more complicated than anticipated but he was dedicated and didn't leave until the project was done right. Thank you very much! We will be using Pioneer again soon.
Jared Thompson
7 months ago
Dawson from Frog Heating and Air was incredibly helpful, professional, and knowledgeable. I highly recommend Frog to anyone looking for repairs around the home.
Communication with the office and technician was excellent. Butch did another great job with the project I had. Prompt, quick, and professional. I would highly recommend Frog Heating and Air.
Josh called to let us know he was able to come to our home early if we were there. He quickly determined the reason for our issue, had to go to the office for a part than finished up the effort in short order. He was very kind and courteous and deserves an excellent report from us. Dan
I needed somebody to come replace an outlet on a Saturday morning. Could hardly get through to most places, but Jeremiah was able to come out promptly! He took care of my immediate situation perfectly and gave me some advice for things to do to prevent future issues. Really great!
Gary Hofstetter
a year ago
The team at Frog has always been helpful when it comes to our HVAC needs and/or questions. Curtis, our technician was friendly, knowledgeable and professional. It’s comforting to know you have someone whose going to take good care of your HVACs and truthfully answer any questions you may have. I can’t recommend them enough for your heating or cooling needs!
Curtis did a great job and he was extremely honest. I appreciated the quick service and my AC unit is working great!
I will definitely use Frog again for any Heating / Air needs. I signed up for the membership to have spring / fall tune ups.
Sadie Hellis
2 months ago
Ruben was very professional and friendly. He told me exactly what he checked and fixed on our unit. I'm very happy with the service!
Huge shout out and thanks to Dave at Frog Heating, air and electric! He was very thorough and personable. He made sure our GVC outlets were fixed and working correctly and didn't try to upset anything. Highly recommend him!
Robert Stein
7 months ago
Matthew T gave us accurate and informed information that enabled us to make a decision regarding our system. He explained things in an understandable way. We followed his recommendation and will use Frog for our system
Kylie Ochsenreiter
5 years ago
I highly recommend Frog! Very easy to schedule an appointment for an estimate, and Curtis was a professional and knowledgable technician. He explained everything that was being quoted and inspected, and he gave me a very reasonable quote on a great system. He didn't try to rip me off or sell me anything I didn't need- I appreciated that! Great customer service in the office and the field.
Brittni Robertson
4 years ago
Andrew was very professional, knowledgeable, and on time for the appointment. He completed the job in a very efficient amount of time. This is his second time completing a service for me, and was excellent each time.
Great customer service from Butch and his partner.
Curtis has made a couple of visits to our house now and he's always prompt, informative, and just an all around great customer experience. Not to mention he was able to show up 3 hrs early (per my request) to my scheduled appointment allowing me to get my day started earlier than expected!
Michelle Favulli
a year ago
Called frog after using another company first. From the start the experience was great, they were able to get someone right out to take a look at my HVAC. Curtis came to the house and he was polite, friendly, and very helpful. He was honest about pricing and equipment and did not give us a sales pitch which I appreciated. Would recommend for service!
Miles Aubrey
5 months ago
Couldn't be happier with our service from Frog. Josh was terrific, went above and beyond. Each and every person has been polite, professional and prompt. It can be hard to know what you're getting when you choose a heating and air co. but we feel we are in very, very good hands with Frog. Thank you!
Joshua Tregoning
a year ago
Curtis serviced my air system and was very knowledgeable about my issues and was very professional. That will keep my business with Frog heating and air from here on!Edit: Kevin H came out to me today and had me set up so quick. Frog has been to my place a handful of times in the past 6 years I've lived here and I couldn't complain about the service at all. Today Kevin set me back up and explained what the issue was in the way I understood and now house is cooling down 😎
Luke R. has been great to have service our HVAC unit. He’s timely and professional about the work and we appreciate that after having issues with other companies in the past. Frog/Pioneer are our go-to guys from now on!
Refreshing to work with FROG, specifically their guy Curtis. Both professional and personable. Having to replace an entire HVAC is not a favorite experience, but Curtis talked me through the options and helped me make a wise decision that I felt good about. Helpful, easy to talk to, and trustworthy. He even swung back by after it had been installed by another tech Chris F (I couldn't be home when he finished) to make sure everything we had discussed was in order, and my Nest thermostat and iPhone app were all set up correctly. I appreciate that extra care. Also, love the peace of mind of having their warranty. I'd def recommend Curtis + the whole Frog Heating & Air Team.
Josh installed the electrical for my spa. He was professional, courteous and handled His job like a pro! I would recommend him for anything electrical. He is amazing. So thorough!! I was very pleased with his work and the professionalism from Frog!! An absolute for Frog!!!!
Stephen Smith
5 months ago
Josh verified the issues with our older unit. He patiently and thoroughly described the issues and shared a proposal and timeline for the replacement of the unit per my request. I have been pleased with all of our interactions with Frog HAVC staff.
James Burnett
2 years ago
Luke was on time, courteous, and knowledgeable about what needed to be repaired on my system. He gave me options, and explained the what and whys of the options. That's good customer service! I'm so glad that i chose Frog Hearing and Air for my original purchase, and service needs. I would highly recommend Luke, and Frog Heating and Air.
Brandon was personable, polite and did a great job. He helped me make some difficult decisions as to. how to have the switch installed and helped me get the best value.
Glenda Davidson
a year ago
Josh was so nice and very professional. He had my work done in 2 days only because ran out of time the first day. Had to get a part from Murfreesboro. Back the next morning and but it all together by 11:00 I had COLD AIR.They get an A+ from me. I will recommend them to everyone!!! Happy customer Glenda Davidson 🙂 👍 💜
Mary Mccrackan
2 years ago
Got a call that morning that Josh could be here early. Great! He was courteous and followed all Co19 protocols. Got straight to work and sorted the issue quickly. Checked all connected outlets to be sure of proper function. Took time to explain the problem and how to help prevent in the future.Thoroughly pleased with Frog and will recommend them!
Great service. From the initial visit through the installation of a new HVAC system, Luke was the perfect representative. Everything was explained
in easy terms that made my decisions informed. I have already recommended Frog to friends. 👍🏼 Thanks
Suzannah Gills
9 months ago
Curtis was friendly, helpful, and went through several diagnostic steps to understand our unit and the trouble we were having. I called for service day of and within 3 hours had a technician at the house - well before promised.
Great guy doesn’t rush through explaining what he is doing answers all questions both him and his help were extremely nice thank you for a great experience since I have had some really bad with this property
Beth Donahue-Weedman
4 years ago
Our A/C went out Saturday night. Since we are renters, our hands were tied. Today we were told Frog would be out between 12-2, but they ended up calling me an hour early. Josh came out and in 15 min had the problem diagnosed and fixed. Super fast, super professional and OUR A/C WORKS! Thanks Frog & Josh!Beth Weedman
Vince got our disposal issue sorted quickly and professionally. Would recommend.
Stephanie Ring
8 months ago
We had an odd power shortage intermittently occurring which is the hardest to troubleshoot. Our technician showed up on time and was very communicative on what he was doing and his recommendations.
Curtis and Kevin were professional and seemed very thorough and knowledgeable. Curtis diagnosed the problem and recommended replacing the condenser fan motor on my HVAC unit. The part was on backorder. But once received, Kevin came right out to install it.I also like that Frog Heating, Air & Electrical let's you know when they on the way and sends a text with the employee's picture.
Joseph P was incredibly professional. He showed up late on a Friday just in time to fix the system heading into a weekend where we were hosting a large party. Great, quick, and affordable service.
kurtis gabriel
7 months ago
Appreciated the honest report on my HVAC. Cross referenced this company with a report from another on my HVAC who really tried to up sell me. Josh was great. Down to earth, clearly not someone who upsold. Good guy.
Colden Wagoner was on time and professional. He arrived for the routine maintenance of our HVAC. We expressed concern about the fan speed of our system. He was able to assess what was causing the issue and resolved the problem. After giving the all good for our unit checkup, he let us know of future ideas to keep the system running at its best and informed us of new technologies that can assist with helping the air quality of our home. Overall we are again pleased with Frog Heating, Air & Plumming and their well qualified team. We will continue to use them for our home maintenance needs.
The plumber,Adam, evaluated the slow drain in the kitchen sink and suggested how the situation could be improved by changing it. He also evaluated how the slow drip at the outside spinet could be stopped and the estimate of the cost. He was thorough with his investigation and was observant of other potential problems that may need to be addressed. He and his trainee we very polite and considerate. We will recommend FROG.
Randy and Aiden did a great job on our install. They came earlier than expected and did a great job.
Cooper Chilton
a year ago
We had a clog in our drain line. They had cleared it previously, but it clogged again. They fixed it free of charge. Bill was very thorough and professional. We have used this company for electrical and plumbing services and are pleased with their services.
Chris Lamberth
a year ago
We hired Frog to complete the electrical work on our home during our renovations. Throughout the process the communication has been worse than poor to put it kindly.We had Josh and his crew come out and do the first phase (out of 3 phases), they did a wonderful job on the work, however; when we called back for the second phase we were told that Josh was out for personal reasons and they would be sending out David to complete the rest of the work. We were put on the schedule for Wednesday of this week. David showed up emphatically stating that he wasn’t going to be doing any work, but that he was just here to look and see what needs to be done. Something that he should have been able to figure out prior to coming by reading our estimate and Josh’s notes. No one told us that work wasn’t being done at this appointment! When Mary, from their scheduling department, called to put us back on the schedule this morning she told me that it would be another 3 weeks before we could get back on the schedule. When I asked to speak with a supervisor about it since there have been MANY miscommunications/lack of communication throughout our experience, she proceeded to tell me that they have NO managers or supervisors at Frog. That she was the only person I could talk with and that SHE is over the electrical department. I asked her, if she knew the protocol was to have a new tech come and recheck everything prior to picking up a job from the original tech prior to working then why weren’t we told that upon scheduling the appointment. She replied, “I’m not an electrician so I don’t know what all they’ve got to do”. So you don’t know what they’ve got to do, but YOU are their supervisor?!? I don’t believe it for a minute! DO NOT USE THIS COMPANY!!This doesn’t even cover the complete lack of communication on the HVAC side of the work!!
Still waiting for estimate. Estimate received thank you. I only posted a review because I was prompted to in my email. You responded immediately and I appreciate that service.
This electrical problem was in a very tight, dusty crawl-space. Not a fun job. But Butch and Josh were pleasant, thorough and professional. I made the mistake of calling another company first, who basically saw the job and left. I won’t make that mistake again. Frog is my first call from now on.
Kevin assessed the unit and clearly communicated the options with the pros and cons of each. He was polite and professional.
Jeremiah was great! Responsive respectful and did a great job
The company was fast in responding. They let me know that a customer had to cancel and asked if I would like the spot. The technician was fast, knowledgeable and very friendly. I will be using them again.
Ian Mullins-Zugelder
4 years ago
We had a wonderful experience with Frog. What could have been a really stressful and awful situation was made good thanks to our technicians and service-people. We received sound advice and great same-day service. Highly recommend!
Tanya Hayward
3 years ago
Andrew was great! I look forward to continuing my basement project with Frog in May and knowing that Andrew has me taken care of!Updated: Andrew left the company and Butch is my new electrician. He was wonderful to work with and very thorough. He even called to make sure everything was to my liking since only my husband was home for the walk through. Excellent customer service. I will gladly do business with Frog again and look forward to my scheduled HVAC unit cleaning in the spring.
Dirty South Brigade
a year ago
Kevin worked around my schedule so I could be his last call of day. Was super professional and did great work quickly. Highly recommended.
Mike McHenry
11 months ago
Added a 120vac 20amp GFI circuit for our pool, Josh was on time, very professional, and worked with me on what needed to be done.
Matthew was prompt, professional and he answered our question.
Petrina White
2 years ago
Josh was friendly and professional. Cost was a bit pricey. Arrival time was pushed back until the end of normal business time but I needed the work done. Felt at their mercy
My 3 recent experiences with Todd at Frog have been nothing but exceptional. Understanding unique circumstances in each situation, Todd went above and beyond the normal call of duty to serve and value me as a customer. Cant recommend the team enough! Thank you Todd!
Anthony Jones
3 years ago
1st review. Curtis was extremely knowledgeable, proficient and professional. Curtis quickly diagnosed and thoroughly explain the issue with my unit. I would definitely recommend Frog Heating, Air & Electrical! Hopefully you get a chance to work with Curtis but if not, I'm sure whichever technician comes out you'll be in good hands!!!2nd Review. Once again Curtis is just a constant professional! He comes in and evaluates the problem, diagnosis it and provide you with the several options if they are available.. I've use Frog Heating, Air & Electrical over the past few years and would definitely recommend this company!!!!
Natalie Laster
2 weeks ago
Karin Cathey came out for a water/plumbing inspection and did a really good job of walking me through the couple of concerns she found in my house and talked through all the details and options. Appreciated her time and attention to detail as it makes me feel more comfortable as a home owner to equip me with the knowledge so I can make the best decision for my family. I would also like to add that the quote to have supply lines and shutoff valves added to 2 bathrooms was outrageous. Parts at Home Depot cost $70 and the quote I received for installation and parts is almost $1900. I had someone help me install new supply lines and the shutoff valves after I had to replace my bathroom faucet and it took less than an hour for one bathroom. I guess always try to do the work yourself. But I do appreciate this companies recommendations.
Angela Junglen
11 months ago
Wonderful service! Josh B. goes above and beyond to do a thorough evaluation and takes the time to explain all the options. Many thanks!
4/10- Frog installed a new HVAC system for me after multiple failures from a 3 yr old unit that was builder installed. Matthew came out a couple of days after install to check things out as I thought I had an electrical issue related to my unit but all checked out ok (nothing would surprise me with my Beazer built home). Matthew T. is great- always professional and willing to explain things and I like that Frog typically sends the same techs out so it avoids having to re-explain everything and it makes for a better service call. Frog is a great company- all the service people are good!3/24/23- I’ve had repeated issues with a 3yr old system, mostly stemming from a very shoddy installation done by my builder. Matthew came out today and did a thorough assessment of the system and it’s not great news. He did a good job of explaining everything, answered questions, and got to the point. I liked he offered several options for fixing the problem and gave pros/cons. He’s very professional and knowledgeable.🐸Dave was my service provider and was excellent all the way around. From his investigation into the issue to the resolution. He explained everything so I could understand it, did not try and create problems to fix and was pleasant to deal with. I will use Frog for any future electric or HVAC needs.Matthew came out to provide a quote to move my outside HVAC unit/compressor as it was placed in a great place. He came out, reviewed things, pros/cons of approaches and all with no pressure. Will be calling to schedule my work this week. 👍🏻.▪️2 nice men came out and moved my outdoor unit and did a great job. They put gravel down and did a good job of ensuring it was level.
michael powell
4 years ago
Contacted Frog’s on a Saturday morning about 6:00. The after hours call center was courteous and followed up promptly to let me know when the service technician (AJ) would arrive. I was given a timeframe between 10:00-12:00 to expect the Service Tech to arrive, but AJ was onsite, the problem was resolved, and he was gone before 10:00. He was informative, knowledgeable, and didn’t try to hard sale me on anything. I would definitely recommend Frog’s.
Brian Costner
4 years ago
Curtis did a great job of diagnosing the issue with our HVAC unit and was able to secure a good deal for us on having a new one installed at our home. He was helpful, forthright, honest, and knowledgeable. We appreciate his help!Zach, Kevin and Emily were also very helpful and responsive on the day of installation. Everyone was very professional and did an excellent job.
Matthew Joseph
a year ago
Dave and Butch messaged me an hour before arrival so I knew they were coming. They arrived and were very professional taking time to hear what I was looking for and explaining possible options for my EV charging. They explained what they were going to do and did everything well. I was extremely satisfied with the results. They were very personable as well making great conversation and being easy to talk to. I have no reason to ever look for another electrician. I’ll be using this company for life. Thank you guys again!!!
Holly McClanahan
a year ago
First off I got an email saying I left a 5 star review and I didn’t. Second, we didn’t use there services because they quoted us $3,300. We had a second opinion who said changes the entire box is the last thing they would ever do. I spent $228 yesterday!! The electrician said they get call all of the time for them over quoting and that 3,300 was on the low end.
Josh Weaks did a great job getting us up and running. He explained all the options and gave great recommendations on next steps. Buy him more than lunch, give that kid a raise!
Deborah Little
4 years ago
Found Frog Heating and Air on Home Advisor. They called me immediately and I booked an appointment. Andrew came today and installed an outlet for my bedroom tv. Great service. Great people to work with. Highly recommend them.
Christopher Canady
2 months ago
No, I would not hire them again! Overpriced, underskilled.
I’m a new customer of Frog/ Pioneer heating and air service. From the office to the technicians they STAND BEHIND THEIR WORK AND WORD!!! Excellent customer service! A special thanks to Curtis Wakefield for helping me to feel not pressured about the whole transition from old to upgrading. A great guy who any company should be lucky to have. I can’t forget Chris Fondow and his son for actually installing the system!! I can’t forget about the last surgeon/technician Randy Harbo for coming through and finishing up the last detail of both units. Mrs. Brenda at the front desk thank you for being so nice and making sure your guys stay on point. Lol!! The whole staff will definitely be my recommendations to anyone who is in need of customer 1st service!! Thank you Frog / Pioneer. Thanks to my cousin Alex Hill and Marion Waters for recommending this company to me. Ken.
Nolen Sam & Lola Balch
8 months ago
We got a quote for electrical projects and we haven’t done the project yet but Nick was on time and professional. He explained what needed to be done thoroughly and explained cost breakdown well.
Kari Sostrom
2 months ago
My rep was Vince. He was honest and upfront with my issues with our garage faucet. Despite builder faulty installation (Meritage) he was able to work around it and provide a solution to get water back in our home. The receptionist was also able to find an earlier appmt when I told her we had to shut the water main off. I would recommend this company again.
This company always does a great job for me and have professionally trained technicians working on my HVAC unit. Never had to call and see if they are arriving, always there on time and always does a fantastic job. Would highly recommend.
This is the second time that Todd has helped us with a plumbing issues and he’s been quick, professional, knowledgeable, and friendly both times. He found and fixed our leak in under an hour. Highly recommend Todd for any plumbing issues. If I were Todd’s employer I would do anything I could to keep him around, including giving him a well deserved raise!
kurtwood spliff
6 months ago
Reuben was courteous, timely, and fully explained the issue and his resolution.
Albertine Brooks
a year ago
My installation experience was fair. 2 guys installed the heating and cooling system. It's been years since a new unit was installed in this property. I noticed the installers didn't come in to check the vents to reassure air flow was properly flowing through out the house. One of the technicians gave me a crash course on digital thermostats.I believe this company stands behind their work. I would recommend Frog Air to others.
He was prompt, knowledgeable and took care of me in record time! I even got a quote for a breaker panel update and am excited to use them again in the future. Thank you so much for your time and help!
Joshua Asbell
6 months ago
This company has been highly responsive and easy to work with. We wanted maintenance or an upgrade to our very old HVAC unit. Curtis worked with me and helped me learn about our current unit and the pros and cons of upgrading our system. We decided to do the upgrade, and he worked with us each step to make sure it went smoothly. He was very transparent and they did not use any high pressure sales tactics.
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