Best Businesses in Florida

What a wonderful find! I am a 71 year old grandmother and have lived in my home for over 45 years. I have never written a review for a service before now, but have used reviews and word-of-mouth to guide me when making decisions.

Obviously I have dealt with plumbers in the past; none has been more professional, capable, and caring. The front office keeps you informed about service times and Brad, my technician, actually came back to explain the noise created by a cleaning system that I had installed.

I have used this company twice in the last year and will hire them with complete confidence in the future. I would reccomend them to anyone.

Mark did a great job. He was friendly, professional, and very knowledgeable in his field of work. I really appreciate this company sending their best to resolve my plumbing needs. I would recommend “Ace Solves It All” to others for sure.😁

Dale and his partner were extremely professional. The communication was the best I have ever received. Letting me know the what, where and when. I had the house completely replumbed. I would absolutely recommend them to my Family and Friends. This was the first time I used them. Now I have found a company I will be use for all and any Plumbing issues.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Terrible customer service. They requested to complete a service through my home warranty. Was suppose to call us to schedule a time to come out. They didn't call by the day they said they would so I tried to call them directly. I have called and left messages. After almost a week, not even a call or email..nothing. If they couldn't do the job, they shouldn't have accepted the request.

Brody was awesome! Efficient and quick! Thanks for coming by on such short notice. I knew my garbage disposal was broken and my dishwasher wasn’t draining properly either. But Brody had it replaced and like new within the hour. Just wanted to give him a shout out for the quality of service.

Brad and his crew were amazing! We had a leak in the house, not knowing from what! Gave Brad a call and they came out the same day! Was able to find the leak and fix it effectively. Very professional and efficient. Drain Daddy is the way to go! Thanks Brad!

My window of arrival was 11:30-1:30p. But Austin arrived much earlier, and I was happy about. He got in and went to work right away. He was quick, and professional. Kind and polite.

Great job replacing a toilet & a hard to access kitchen faucet. Reasonable rates. They are also great for sprinkler repair.

The technician, Austin, was very helpful and professional. He quickly diagnosed the problem and offered several solutions to fix it. Very impressed!

We were extremely pleased with the work done by the team from Jeff's Kitchen Bath & Beyond. Their price was reasonable, their people worked incredibly hard, and everyone was friendly and professional. They did a complete repipe of our house in one (long) day and arranged for the inspection and drywall repair very quickly. We would give them the highest recommendation possible and will use them again in the future for other plumbing needs.

Eddie came to my house today to fix my kitchen faucet. When he came the faucet needed to be replaced. I didn't have the replacement at home. He ran and picked one up. I am on a very tight budget and he somehow made it work. He worked within my budget, and I was still able to get a nice faucet. The customer service was second to none. I highly recommend him and his company. He is now my new go to person for all my plumbing needs big or small. Call Eddie for all your plumbing needs.

We used Max for 2 toilet installations. I called him and within 3 hours he was at my home and finished the job quickly and effectively. He was very personable and friendly. The quality was top notch and he kept everything very clean and even cleaned up after himself (as you know toilet installations can be dirty and smelly). I’d highly recommend his services and I will be using him in the future. Thank you again and hope to work with you in the near future!

Their pricing was reasonable and their work was top-notch. I used them twice for faucet repair service.

I had a technician, Robert, come today to repair my ancient ( 1941) pink toilet. Believe it, the toilet is like new. Thank you for the excellent service.

Great company! Super fast and excellent service.

I spoke to Dave on the Phone today... He was rude and hung up the phone