Afshaun Haniff

10 months ago

Frank Gay provided amazing and fast service. My sewer line was backed up and Jose came out and got it clear in no time at all. He was very courteous and professional. I appreciate the quick response from Frank Gay and will use them in the future!

Adam Mikiewicz

a month ago

Omg, what a great company. I clicked on schedule on the Google option and the technician was there in about 1.5 hrs later at 5pm. Nicholas was such a nice guy. Highly recommended! I have noted this company and will use them time and again for anything plumbing related.

C Strange

2 weeks ago

Nicolas was very knowledgeable and went out of his way to ensure we received the best service. He exhausted all possibilities of troubleshooting before moving on to the higher priced parts. I will definitely give them a call again.

Amy Rakiewicz

5 months ago

NOT A TRUSTWORTHY COMPANYUpdate: The pump was replace April 2022, it broke July 2022 when I first wrote the review. Now March 2023 the replacement pump has broken again causing additional issues to my AC unit. Using this company has caused MORE DAMAGE to my unit.Spent $1800 for a condensation pump. The second the technician left our A/C stopped blowing cold air. They sent a second technician out who took apart part of the unit, did NOT put it back together and proceeded to tell us a list of things wrong that the first technician “didn’t catch” and that we needed a whole new unit. We got a second and third opinion to show that was a scam to try and get us to buy a new unit from them.Now less than a month after the pump has been installed it’s died out. After calling they want to charge $129 for a technician to come and look at a faulty part that their company installed.

Mary Stevens

4 months ago

Our A/C was not working. The came within 2 hours and fixed it on site. Had the parts with them. Great service. Very Professional.

Valena Geyer

5 months ago

Carlos was very helpful and knowledgeable! He helped us finalize a big project and gave us so much information!

Barton Cole

3 days ago

My aged AC finally bit the dust in the 90+ degree heat so it was time to replace. I was especially impressed with the install team as they were very professional, kept me informed during the whole process, got it done in a day even though there were a lot of unforeseen obstacles, and did an outstanding job.

Tony Ayala

3 months ago

Our technicians Alexis and Victor were ontime, professional, and courteous. My AC fan and compressor went on the fritz and I decided to replace the whole system since my old system was coming to its end of service. They stayed and installed the new system well into the late evening.

Eric Chen

3 weeks ago

Theodore was very professional and explained potential issues that could be fixed in detail that I could understand!

Lynn Curry

a month ago

I was a bundle of nerves before and during the service call. Turned out to not be as bad as I anticipated and God Bless Sebastian for putting up with a lonely old woman and putting my anxieties to rest, he was awesome as well as the ladies I talked to. Thank you so much.

Misawa Mandi

2 years ago

June, 2021 - This is our second time using Frank Gay Services and I'm just as pleased this time as the first time. Mike, the technician sent out to determine the issue (very low refrigerant) was friendly and informative. He discussed all of the options to help me make the best choice for my home, and didn't try to push the most expensive models. We had to get a brand new AC system because the refrigerant for our old one has been banned. The system was 20 years old and inefficient anyway. They gave us a very fair price, and it was installed NEXT DAY! (The other company we got an estimate from wanted us to wait an extra week in the Florida summer with no AC.) The installation team was so unobtrusive I didn't even realize there were three people until they were leaving. They did the job in about 5 hours (far less than the 10-12 hours estimated by the other company). I'm very impressed and will continue to use their services in the future.Sept, 2018 - Our air conditioning went out and we were dying in this heat! Thankfully, Frank Gay Services was able to send someone out to fix it the same day we called. Dustin was very polite, professional and explained everything he was looking at, and all of the actions he took as he went along. He fixed our AC on the spot with a new capacitor! I would definitely use this company again, and also recommend them to others!

richard peck

a month ago

Stephen was very informing and went out of his way to help with anything we were asking.

Blessing Wallace

5 days ago

My service technician “James A.” was very knowledgeable and upfront about what was going on with my unit. He went above and beyond to resolve the issue and kept an open communication. He was able to fix the unit as they typically have all the components on the truck to offer same day service or a quick turn around. I was not pressured into making any decision. The main goal was to get my AC unit back working. I signed up for the program to have my unit serviced regularly to prevent any issues. When scheduling my service repair the representative was very knowledgeable and helpful. They will continue to get my service.

jackie shirley

3 months ago

Blaine was very pleasant and helpful, and he had a very friendly mannerism. He has a very good attitude. Thank you again.

youtubeaza

a year ago

The customer service was great and professional. Connor showed up on time. He diagnosed the issue quickly. He resolved the issue and provided detailed information on the work done.Price was very reasonable. I will definitely use their services again!

barbara cervero

5 months ago

We had toilet problems and within hours someone was here and by the end of the day we had two new toilets and everything was up and running. Great knowledgeable and friendly people. Would definitely recommend and use again.

Deborah Gilhooly

3 weeks ago

Carlos Cardona and Nick were fantastic. They were punctual, respectful of our time and space and full of information. They explained everything they did as they proceeded, telling what to expect time wise. I can’t say enough about them and how happy we are with their work and the experience in general. I’ll never use anyone but Frank Gay for my plumbing needs although I think they did such a gray job, I I may not need a plumber again!!

katie w

3 weeks ago

I called for service for my broken unit when the house was getting hot. My technician Christopher Maldonado showed up within a hour of my service request! Fixed everything quickly and was very professional!

Linda Daigle

a week ago

I just had my Ac unit worked on. Copper piping need to be replaced. The two gentlemen who replaced it were the best! Great professional, polite , and personable work guys. I will call you every time. Five stars!!!

Smita Ghetiya

3 weeks ago

Terrible experience. If you are not somewhat knowledgeable on air conditioning units, you will definitely get taken by this company. Ask your questions.

Philip McCabe

3 weeks ago

I called Frank Gay Services this morning due to broken water pipes in my home. The pipes were old cPVC and very brittle so I knew I needed the house repiped. Stephan came out within two hours, inspected my home and quoted me a fair price for the job. As a bonus he said they could do the job tomorrow. As I have been without running water due to the broken pipes I was very thankful. Other companies were booked up for the next few weeks so their ability to provide fast service and a fair price was greatly appreciated.UpdateCarlos and Nick did a great job repiping my home. They worked well as a team and were friendly and professional.

Paula Phelps

2 weeks ago

They just such a very good job. Very kind and considerate. Treated my property like it was their own and now my drain line drains. Good job

Amanda Moa

10 months ago

Johnny came to do a plumbing inspection and annual maintenance on our water heater. He was very friendly and conversational (even with my 4-year-old following him around), he did a great job with the services provided, and let us know about preventative actions we could take in the future. So far, I really like the value provided as part of our annual membership with Frank Gay!

Charlie Bacon

3 months ago

Matt W. did an outstanding job installing our electric range cooktop. He was both professional and personable; his work was impeccable, and his customer service was top-notch! We highly recommend him and the team at Frank Gay for any electrical needs!

Jim Gunn

a month ago

Cecil was prompt and answered every question I had. Also gave good recommendations and options going forward

Allendale Terrace

4 months ago

I rarely write reviews. However, my experience with Frank Gay was one for the books. We called them out to service an AC system at our property. To replace a capacitor and add some refrigerant resulted in a charge of over $800. I was shocked at the price, but as many, I needed my AC working.Furthermore, the tech continued to try to sell me a service plan multiple times from the minute we engaged with them. I had never experienced such a sales heavy trade in the past.Not 45 minutes later, my AC system shuts off and wont come on again. I call the tech and they come back out at the end of the day to look at the system. They proceed to tell me that the ENTIRE system needs to be replaced and that will cost in the realm of $10-$15,000 for a 2.5ton system!All I could do is laugh and tell them to leave. Needless to say I found another local reputable company that put a new system in for me the next day for $5,000.So a word to all out there, BEWARE disappointing service and an extremely exorbitant pricing. I plan to share this feedback across my community as I learned the hardway paying $800 for 45 minutes of use from my fixed AC by FRANK GAY.Good luck to all out there.

Eric Tjongakiet

3 weeks ago

Mr Esteban is a professional in his field
He answered all questions that I had and was really helpful. Thank you so much mr estaban

carol vender

5 months ago

Sat down, explained what he seen in our fairly new A//C. Angel was very polite & knowledgeable.

Aaron S

a week ago

Nicholas was very helpful, just unfortunate timing for when repair needed to be done by. Out of his control though.

Steve Bowe

a month ago

Frank Gay Air Conditioning sent tech Roy to our hone he was very professional & knowledgeable. 5 ⭐️

Melissa Mitchell

4 months ago

Conrad Gavin was professional and very thorough. He explained all options and then repaired the unit quickly. He was great to deal with and I will call again when we need help.

Justin Collins

10 months ago

Michael Gilbert was very knowledgeable and helpful with the repair process. He also made recommendations for repairs that we didn’t know were issues until he showed us the problems. He provided us pricing for the repairs itemized and combined. He is an all around good guy to talk to while he was getting the job done. In the end everything came out just right.Thanks Michael take care!

Abhishek Kumar

4 months ago

Work was good, but I found person is just trying to sell more service than fixing the issue.

Patrick McRae

3 months ago

Alexis is awesome! She deserves a 100% raise. Addressed all my concern, helped fixed an issue that came up unexpectedly, super professional. She is a great asset to Frank Gay and they should do everything to keep her around for long-term. Thank you Alexis!

Kristina Grant

6 months ago

Teresa in dispatch was friendly, informative, and specific as to what to expect from our visit.Our tech, Devin was excellent! He arrived on-time, was very clear about the type and cost of work to be done, and went above and beyond to assist with our plumbing needs. We would definitely have him provide future service.

Sandra O'Connor

a week ago

Cody is exceptional,, educational, explains the process and with kindness. I’ve used this company for 3 years.

April Long

6 months ago

Our technician was great, he explained everything as he went along. He was very professional, and knowledgeable. Would recommend this company.

Sabrina Ortiz

2 days ago

Replaced our toilet. Friendly, professional and fast service. Great job!

Alex Figueroa

2 weeks ago

Randy was courteous and professional. He explained everything and provided us with different options.

Geraldo Sandoval

a month ago

Technician's were friendly and knowledgeable. They did a great job with my installation.

Eda S

5 months ago

Frank Gay sent technician Delaney to service, he is very professional, skilled, well manneredto discover the issue with right suggestion to the issue. Highly recommend him to whoever needs the service.Thank you Delaney!Eda

Tati Z

a year ago

Frank Gay services are a professional bunch. From their customer service assistants that helped me make the appointment (and then switch it to a different day without any problem due to a schedule conflict on my part) to the plumber that came in and installed my daughter’a toilet in a timely manner. He was professional, knowledgeable and completed the job in no time. I am very pleased with the quality of the work.

Lucy Rairigh

a year ago

Eric and his partner worked long and hard in good weather and bad. They are very dedicated hard working individuals!! Frank Gay should be very proud to have these two gentlemen working for them!! Thank You for the excellent job, Very Happy, Satisfied customer!!

Kevin Mulligan

5 months ago

Had a problem with my shower not caring a cold shower option. Dude came and used my hey keys to strip the shower handle. Then he says we need to drill it out. Goes out to get a quote for parts and never gets back to me. Super disappointed.

Charles Evans

6 months ago

Howard was very professional he came in located the problem and fixed it. All the staff Frank Gay service has sent out to me have been excellent.

Chris Wideman

7 months ago

We called for a leaky faucet in the kitchen in August. Asked the tech to look at a shower head that might have needed a new gasket and a plumbing flusher that didn’t engage well. The tech took 15 minutes to address those issues and charged over 200 per “job.” Took more time to diagnose the faucet and quoted a 350 dollar repair to replace a component. Tech said the part would be ordered and job completed when it arrived. In September we got an email stating it would be there the following week. It still has not been repaired in February which is 6 months after the original service took place.Their pricing is not forthright from the techs. Their customer service does not follow up. We have called and been told a manager would call us back to advise but have not received any communication.Our experience has been overpriced and non responsive. Please look for another provider and do not call this company for your business.

Charles Douglass

a year ago

We had to have an emergency visit on a Sunday afternoon of all days. We thought it was the septic system. It wasn't. Alex was on call for the day. He was very courteous and knowledgeable about our plumbing issue. At the end of the visit, he talked to us about the plumbing structure and what was the problem. He discussed how to maintain the system and what we needed to do, which products to buy and how often to use them, also if we had any questions. We did, and he answered them. You have a great employee who is a wonderful person. Thanks ever so much Alex.

Daniel McNaughton

a year ago

Had a wonderful experience with Frank Gay HVAC! Our AC was not working, and we were able to have David come out same day to take a look at it. He gave us several options for repairs or replacement, and after thinking things over we opted for replacement. We were able to go from a somewhat working AC on Tuesday to getting our new replacement unit installed on Friday. 10/10 service.

Matt Gunter

2 weeks ago

Louis was great. Very thorough and knowledgeable. He was on time and very helpful with the paperwork needed for the insurance company. Even went above and beyond with the next steps to fix our issue.

Ro Little

a year ago

Alex was beyond phenomenal!He is very knowledgeable and attentive to detail! He provided the information I needed so that I understood the problem fully. His professionalism and quality of service is the sole reason I will be a repeat customer for years to come.

Corydon Schroder

a year ago

Randy came out to check out my AC and was able to properly diagnose the issue that a previous tech from another company wasn't able to do. Thanks to him my AC running great! Frank Gay definitely earned another customer.

Brian Snapp

5 months ago

Gabriel was very pleasant and professional. We appreciate his easy going manner. Thanks Gabriel!

Chuck Samuel

a month ago

Arrived early, Courteous and got the job done quickly, thank you!

Colleen Hildreth

3 weeks ago

Roy was a pleasure to work with and did a great job breaking the news that we should replace our A/C unit.Thank you for all your assistance, Roy!

Johnny Moser

a year ago

The customer service rep on my the phone was great. He was courteous and helpful in getting an appointment with a technician within hours of calling to report issue with AC. Carlos called in advance of arrival and showed up at the time specified. He was quick to get to work and diagnose the problem and determine a solution to our AC issue. He explained in plain terms what our options were and how much each would cost. Carlos also helped by offering tips and advice on how to keep our AC clean and keep clean air pumping through the vents. With the diagnostic report he provided we were able to hold our landlord accountable for repairs to the AC unit. If it was up to us, we would have authorized Carlos to replace our unit. The AC unit both inside and outside were past normal life expectancy and we're due for replacement. We appreciate Carlos professionalism and honesty. Will def call again if we need more AC repair / maintenance work.

Viviana Barrientos

6 months ago

Mario was very friendly and knowledgeable. He took care of our issues with several outlets that were not working through out the house. Would recommend for any electrical needs. O

Debbie Odar

5 days ago

Grateful to have found an electrician that is true to their word, scheduling appointments to completing the job was overall an excellent experience. I know who I will be calling for future electrical services!

nathan sanderson

3 months ago

I applied for a yearly maintenance plan. They didn't replace the filter on my AC. You would think that would be included in a plan.

Krista Selby

a year ago

Bertin did an amazing job with recommending the work that needed to be done and completing the job in a very efficient way. He offered great customer service and this company had very reasonable and fair prices. Would definitely recommend!

Vivian Santiago - Marquez

a month ago

Jamar was respectful and professional. Did not leave until confirmed the system was up and running. Great attitude!

Max Perez

2 weeks ago

I had a fantastic experience with Electrician Mario! He was incredibly skilled and knowledgeable, quickly identifying and resolving the electrical issue in my home. Mario's professionalism and attention to detail were truly impressive. He communicated effectively throughout the process, explaining each step and providing options. Mario's friendly demeanor and top-notch service make him my go-to electrician from now on. I highly recommend his services to anyone in need of a reliable and skilled electrician.

Lacy Betton

3 days ago

after installing a TXV valve the technician returned the following day to verify his work. It was determined that I needed a larger tonnage AC unit..

Ashley Fluellyn

5 months ago

It's 98 degrees in my home currently. I'm waiting for the technician to come back to my home for the 2nd time today. The appointment window was between 2-6pm. It is now passed that. Not to mention I paid this company $214 and my air is blowing out hot air like the heater is on. This is unacceptable.

Kevlar802

9 months ago

Called would not give quote over the phone tech drove from a hour away to give me a outrageous price. Then I had to pay $39 trip fee. Tech showed up with a nice clean shirt at the end of the day. I'm guessing alot of people are just paying the $39 fee. Waste of time and money.

Dalton Burdge

5 months ago

Eric called to confirm the appointment was right on time! He diagnosed the problem, provided the solution and put the necessary steps in place to ensure the problem will be fixed in a timely fashion.

Barbara Tinney

a month ago

Randy was amazing!!! Answered all my questions and was very knowledgeable about everything. Love the fact that once I’m ready, they will start next day. Thank you

Brandon Pritchett

5 months ago

When needed Kenneth was there to help after several calls to other company’s were unavailable until later in the week. Thank you for the quick response! Got me running again in 15 minutes.

Mildred Torres

4 months ago

I called Frank Gay because I had an outdoor leak I suspected was coming from the pipe that runs from the meter to my house. I was very pleased with the level of service I received from Frank Gay from the very start. I called yesterday and they were able to get me in the next morning. The plumber was very courteous and respectful. He kept me informed throughout the process. He was able to find the leak and repair it right away, the entire process took about one hour. Now I am worry free.

Dennis Grimsley

10 months ago

He was extremely knowledgeable on what was wrong with the system after diagnosis. Help me understand how the system functioned, and some of the precautions that I can take moving forward. Also showed me how to do simple maintenance. I would recommend John our service tech as well as the company.

bryan bhagwandin

a week ago

Cody was very helpful and honest with my issue. Honesty is hard to find these days. Happy to see there are good people still here

dianne campbell

a month ago

When our homeowners insurance demanded we replace our hot water heater before renewal, we called Frank Gay Services for a replacement. We only had a 4 day time frame. Travis Rodriguez delivered and installed our new unit. Our driveway was in the process of being replaced, but Travis circumnavigated the obstacle with a calm cheerful attitude. As he was working, he made observations about the age of some pipes which was appreciated. He removed the old unit and left the work space in good condition.

Angela Vetri

6 days ago

4 months after installing a new AC unit and it STILL doesn’t work. I swear, these guys intentionally don’t fix the problem during your “1 year warranty” because they think you will call them back after it’s expired to fix the problems they create. I spent 10k on an ac unit and it stopped working within a week of installation. This unit has not worked properly, longer then 3 weeks at a time. I’ve made probably a dozen calls and had them at my house 7 times or more. I’ve had to take days off of work to have them come and check the problem, to just come back another day to actually fix it. I even another spent grand on a new lineset because after 3 months of not having a working AC this is all they could come up with. The lineset installer damaged a valve inside of the brand new unit so now I’m waiting for the part that is on “back order” for almost a month now. We have called 3 times and get no calls back.Oh, and it still have yet to have someone call me back regarding my inspection. What’s next, a fine from the city?The worst part of thing whole thing is that we not NEED a new AC. We bought our first home and wanted a new AC so we could AVOID problems like these. Frank Gay Services has made owning this home an absolute nightmare from day one. Especially considering the fact that we renovated it all by hand and needed a reliable AC to do so during the summer months.Here we are 3 months after installing a brand new unit with Frank Gay .. one month from installing the new line set… and slooooowly but surely the temperature is starting to rise on my thermostat. Just like it does every time. I just want my AC to work and it seems like that’s never going to happen. I would recommend staying FAR FAR away from this company.

Brian Sledge

a month ago

Our Technician came on time was professional and completed the job without any issue.

Sebastian Mathews

6 months ago

Josh Glenn from this company was assigned to the task. He was spot on in identifying the issue and resolving the issue very quickly. Josh was very very professional and I will ask for his service next time I have an issue. This was not the first time I have worked with Frank Gay, any issues with plumbing by default I call them.

k s

a month ago

They found the programs with my ac unit and did it for a responsible price. The tech I had Jose was great. Explained everything and had amazing customer service. Would highly recommend!

Jennifer Hamilton

3 days ago

Joseph Gomez and Thomas Golin were awesome. They replaced my ac and even moved my filter location to make it easier for us to change the filter every month. Loving my new ac system and extremely happy with the service that was provided

Tarah Pautler

4 months ago

When I was initially quoted I wasn’t able to be on the property so a friend relayed the information to me. After reading the quotes I was a little confused and gave my technician David a call. He was very responsive and we discovered an issue with the quote but after working with his manager they were able to honor it and give me an even better price because of the misunderstanding. The two technicians, David and Justin were friendly, polite, and professional (and easy on the eyes too!) We enrolled in the family plan and will be using Frank Gay Services for all our future jobs.

mike

4 days ago

Wow, I am impressed, I have never ever had an AC Company install a temp portable unit while we waited for a part over a holiday weekend. Leaving me potentially with no air from Friday thru Wednesday. A long f___ing time. It wasn’t 100% comfortable but it made it tolerable . Thanks guys, now if you could make the cost better you would be great in my view….

Rebecca Fernandez

a year ago

We had a technician come out today, Joshua F. He was excellent. Very knowledgeable and friendly. He explained everything in multiple ways to make sure I understood. We had some electric wiring concerns so parts of my house weren't working but after Joshua left everything was amazing. Absolutely recommending.

Adam Nieding

a month ago

Needed a toilet quickly. They were very professional and got a new toilet installed within a very reasonable amount today time. Would recommend to all.

Michael Brooks

3 months ago

My tech Hunter did a great job explaining the various options on how to address my system that wasn’t cooling.

Cesar A Hernandez Barrios

3 weeks ago

Robert did a great job and was quick to respond to our call on a Sunday, thank you

Anthony Viviani

5 days ago

The appointment scheduling and the technician was great. But to charge almost $400 to install a kitchen faucet which I provided and took 25 minutes to do was way too much.

Sara Aderholdt

4 months ago

We absolutely recommend Frank Gay Residential Services! They were on time, very professional and courteous and went above and beyond our expectations!

Marisa Davis

a year ago

Frank Gay Inc installed my hybrid water heater in May 2015, and I noticed it was leaking yesterday . Called and they sent the techs out the next day; he noticed the condensate and cleared the drain. Recommended doing a flush soon for preventive maintenance but want to make sure that this was the issue first. If not, will call GE as the unit should still be under the 10 year parts/maintenance warranty. Curtis and Chris were both very helpful and took the time to explain everything to me.Update: The leak was still there after 2 more days. After calling the warranty company, they required a BradFord White licensed contractor... and informed that I should have been told by the techs that they aren't and shouldn't have worked on my machine. I've since had a licensed Bradford White contractor come out and fix the problem and I will use them going forward.

Daniel Walter

a month ago

Mario was a great tech, he was super kind, timely, thorough, and educational. He gave me a quote for future upgrades too. My family and I are so thankful he fixed our electrical situation so we could have Air Conditioning again. Thanks Mario!

Alex Martinez

6 months ago

Daniel did a fantastic, professional job, and was very pleasant to deal with. Highly recommend. Also signed up for the annual family plan - the 2 AC checkups alone more than cover the cost, and all the other perks are icing on the cake.

Angela Fair

2 weeks ago

He was very knowledgeable on what the problem was and what I needed to do to fix the problem...

Luxury box roses Miami

2 days ago

Great and fast service! Recommend 100%!!!! I have AC working now because of them!!

Henry Brown

4 months ago

It was a pleasure having Mr. Willis from Frank Gay come by, he was on time and straight to the point. He didn't mind answering questions and cares about his work. I will definitely use this company again if I need anything else.

Lacey Brugier

5 months ago

I would give 5 stars to the guys who showed up to do the job. 1 star to the company for charging waaaay over average for the work. I just paid $520 for a valve replacement above ground. I definitely should've called around...

danielle wynne

a month ago

Juan was amazing and was right on point and was really professional Thank you

Florida On The Fly

2 weeks ago

Phillip Lyma was courteous, extremely competent, and very professional.

Jeff Alderson

3 weeks ago

Louis did a great job on the repair! We’ll definitely reach out to him again when we need more plumbing work.

Dale Remus

4 years ago

My Neighbor and I had problems with clogging AC drainage and I called out Frank Gay AC team to have them correct the drainage since the existing drainage contributed to ongoing clogging issues. I was concerned because a tech on Frank Gay's AC team hadn't corrected the root cause of clogs, before. Jon took the time to correct the drainage and recommend an alternative solution for pipe replacement. I am very happy with Jon'ss work and made sure Jon was the tech to complete the work.

Steve Waddell

a month ago

I'm impressed with the level of importance they placed on my repairs and the response time was incredible

Brittany Pouncy

3 days ago

I am happy with the work. Thomas was nice and answered my questions etc. Only thing is I wish a picture was taken of the inside before it was sealed closed. Now it bothers me that I don't know what it looks like inside.

Agnes Mann

a year ago

I was very pleased to get friendly same day service. My service Tech Alex S. was professional, courteous and explained the entire process of the job (kitchen sink line) well. His customer service is excellent! I would recommend Frank Gay Plumbing Services and Alex S. (Tech).

J. R. H

a week ago

Received help immediately they were responsive and on time . Friendly people I have worked on other projects and am happy with their services.

Randy Duncan

5 months ago

Alex is an OUTSTANDING Technician. I had him install new a new a/c system. Alex reenforced why Frank Gay is the only service company I trust to work for me and my family. I’ve had them out for A/C repairs, electrical repairs, and plumbing. Alex provided great customer service and a great customer experience. You can spend less initially from someone else, but you will certainly pay more in the long run. And you will not get friendly and rapid service.

Katie Bishop

3 years ago

Eddie & Roy did a fantastic job, very informative and upfront with costs during the whole visit. Frank Gay services was also very fair and waived fees because they were unable to make their appointment last night. The driver had worked a long day and it was almost 11pm, I was completely fine with the delay until morning - it shows they are cognizant about employee well being instead of pushing them too far. I’m perfectly fine waiting until morning and they saw to us first thing.Professional and fair company!

Patricia Stenback

a week ago

Had pluming done. The teck tells you one thing regarding price and service and the company charges you a different price. This company is nothing but a scam. Had to call four times to get a copy of my bill to see the charges they say I own. They charged me $417.00 . I was told I only had to pay $268.00. Part of that was a maintenance plan for $149 which I could cancel at anytime which I did. I should have only paid $119.00. Don't get scammed.

Khurram Khan Sherwani

3 weeks ago

My experience with Frank Gay has changed with the great service provided by “John King” for my Air Conditioning needs.

DIANE CLARKE

a week ago

The Frank Gay and their tech’s are very professional understanding and available 24/7, and they show up on time

Brice Howard

2 years ago

I had Corey S. come out to repair my A/C system and was so very pleased with his service and professionalism! He arrived right on time, gave a 30 min notice before arriving and greeted me kindly. I truly appreciate his consideration to quickly detect my issues, explained what he was looking at and why, as well as giving me multiple suggestions and solutions to my issues. This service was truly some of the best i have ever had i signed up for the plan and coverage immediately after and would highly recommend this service. Thank you Corey!

Darrah Grays

10 months ago

After looking st the pipe, Micheal duscovered that a piece of pipe broke off into my drainage system. He did a superbulous job during the fact finding for the solution. I would definitely recommend Frank Gay Services....KUDOS Michael!

Pedro Rodriguez

5 months ago

It's been a pleasure be assisting by Juan Parra he explained me everything very professional guy.his a respectful and clean guy..I will recommend him for the best service guy..

Derek Williams

3 weeks ago

Tony was very helpful. He helped me understand what needed work and what was not up to code in my new (old) house.

Carole Pate

a month ago

Our air conditioner was not working. I called frank Gay services and they had a technician out the same afternoon.

Selina Sanchez

4 months ago

#WhileWeWaitI just want to say that Torrian Graham was godsend!!! As of late ... our family has weathered one storm after another ... we have barely been able to stay afloat ... then today ... while treading water ... we called Frank Gay ... who provided prompt ... professional service ... eventhough we only received a diagnostic ... because we later found the owner has a service ctract ... however ... the proficiency displayed by Torrian Graham was reassuring and still godsend ... Thanks Frank Gay .... #WhileWeWait

Derek Zurbola

3 weeks ago

Needed a coil cleaning for AC unit...it was very dirty. Nicolas our tech was very knowledgeable and explained everything he was doing and now AC is running better and more efficient. Thanks to Nicolas and Frank Gay Services.

Scott

a year ago

This is an awesome company. Very pleased with everything they did. We had a full house repiping and then the drywall repair. Initial repair was done by Steven. Repiping by Jack and Fred. Drywall by Robert. We would gladly have any of these guys do work here again.These guys rock!! Could not have been more professional and accommodating. Jobs were all done correctly the first time. They are all on time and did exactly what they said they would do. No need to call the office for any issues. I kept thinking someone would drop the ball and they never did!!Apparently the company can do other projects as well. From now on I’m only calling them. I think the company only hires rock stars!!

Debbie B

6 months ago

Excellent electrical service by Marcus. He was very professional, on time and kept me informed of everything!! I highly recommend their service, and definitely request Marcus he is awesome!

Gene Bias

5 months ago

Roy was incredibly competent and solved my AC problem quickly. If I need AC work in the future I’ll want him as the technician!

Debs michelle

3 weeks ago

Roy was knowledgeable and provided awesome customer service. He provided all our options and gave us time to think ... Really appreciate the no pressure customer service. Just call Frank Gate (and ask for Roy) 😊

Franklin Marti

2 weeks ago

Nick and demitric are the best guy for the service that they have so much professional quality i enjoy them thanks

DA Edelen (BiziWIFE)

2 years ago

Thank you is not enough to express our gratitude to Nathan. While he indeed went above and beyond, this description does not do justice to how hard he worked to help us with a collapsed sewer line and advocating on our behalf with the city. We are forever indebted to him for his measured, kind, and warm professionalism and personal attention. Thank you Nathan, for being so tolerant with our questions. Thank you for communicating so clearly and not demeaning us. Thank you for making us feel that you were in our corner and genuinely wanted to help. Thank you for being so skilled at your work and for being so focused on matching the right solution for our needs rather than about milking us out of as much money as you could squeeze from us. In short, thank you for being You! You were literally a Godsend and we could not be more appreciative. You are why I will call Frank Gay Services every single time. I trust you. So, I trust them for hiring quality people like you. You make this company look good. You enhance their reputation and elevate them above their competitors. And, for me, you ARE the standard that every service professional, in or out of your industry, should strive to meet and be judged by. Thank you so very much.

Erin Meckley

a year ago

Started the process and got a quote in the beginning of December of 2021. Made everything seem very promising and like they knew what they were doing and that it would be done quickly. We had a bad leak in our walk in shower and we wanted to demo the whole shower, replace the damaged drywall and install a 3 piece shower insert. After them taking all of the measurements, we put half of the quoted amount down. Almost 2 months went by and no work had been done. Everytime I call to speak to someone, I'm told a project manager will have to call me back and it takes days to get back to me. January 28th a crew finally came out to start the repairs only to find out that the shower insert they ordered was not going to fit. They informed me my only option would be to tile the whole shower and that they would have it tile ready before they left. Fine. This could of been avoided if they took correct measurements back in December. They did the demo and clean up. When I asked about replacing the damaged drywall (that was already included in the quote) they had no idea what I was talking about. That I would have to call to get that scheduled. Right now my shower is exposed damaged drywall, 2x4's and a shower pan liner. That's all they did. No green board, no concrete board, not even close to tile ready like they said it would be. Now for almost a week I've been waiting on a call back to get this project finished to at least the amount that we paid in. I'm about to just find someone else to finish the job and fight for some of my money back. Picture is how my bathroom was left. Can someone explain to me how this is tile ready? How doing just this took 2 months??

Dana J Florio

2 months ago

Too expensive for adding additional lines for extra electric. Used to be $150. Now they want $3000

Jack Loganbill

5 months ago

Donovan was on time and solved the problem in just a few minutes did additional checks to ensure AC system was functioning correctly.... Very pleased.

Lauren E.

a year ago

--Very responsive to scheduling a service appointment.--Clear explanation of potential costs during the scheduling.--On-time arrival of repairman, along with an update text & call beforehand (called to schedule late afternoon & was offered an 8-10am time the following morning).--Very knowledgeable repairman, who provided clear explanations of the needed repairs, along with several repair options that ranged in cost.--Overall, great experience, especially after being blown off twice by prior AC repair company who installed the unit.

Irma Aird

5 months ago

Jordan was very professional, courteous and was very informative. He was prompt to the appointment. There was a delay, since he had to leave to go get the valve for our particular water heater. The only concern was that the water was not flushed as indicated on the service summary, which was provided after the fact. Otherwise, the experience was a good one and I feel comfortable going forward with services with the Frank Gay company.

Jamie Reid

10 months ago

DO NOT USE THIS COMPANY!! READ THE BBB Reviews, not these!They charged us $177 a pound for Puron that our unit needed. We supposedly needed almost 6 pounds, so over $900. I felt like they were price gouging me, I called 3 other places after he left and they said they charge $75/pound. They installed it in a system that I was later told was so rusted and needed to be replaced ($13-14K because my system is not up to code apparently) because it was leaking. They then charged me another $200+ to find the leak that took him 10 minutes to find. Needless to say, if you are a female, do not use this company. I feel like I was 100% taken advantage of by a company.Just save yourself the frustration I feel from being taken advantage of and use someone else.

Todd Conger

2 weeks ago

David was professional, listened to what we knew about the problem and fixed it in no time flat. I was even happy with the price. Would suggest FRANK GAY to anyone

Jenna Piccirillo

a year ago

Jonathan did an outstanding job! Extremely respectful, very professional and knowledgeable! Thank you for your great communication skills and asking if I had any questions to make sure I was comfortable. Your customer service skills deserve so much recognition. It is hard to find people that will not make you feel bad for just venting for a moment. I was having a really bad day when you arrived and taking the few minutes to listen meant all the difference! Everything was done safely and efficiently! I'm so excited to have my AC back up and running. Thank you again!

MARC MADE

10 months ago

I had a pipe leak in the front yard. Jesse Compton was quick (same-day), efficient, and even suggested how I could lower my billing due the occurrence (even though I received the notice for it today, issues like this can have occurred months in advanced before something noticeable happens) so now I’ll also be discounted in my billing for showing my invoice. Thanks Jesse 10/10.

joseph britten

3 months ago

He was very excellent , very patient with us definitely will be back with you guys !

Don & Carol Klincko

2 weeks ago

Robert Roman is a delightful, knowledgeable, and professional technician. He explained the problem thoroughly and was able to complete the job successfully. The next time I need to call Frank Gay Services, we would like to have him back, if possible. Thank you Robert!

Blake Mason

10 months ago

Our Tech, John King did a great job today, not only taking the time to properly diagnose the problem on our A/C but came up with the proper solution to FIX the problem. Outstanding service representative who I will ask for by name if any future issue comes up with our A/C unit.

A O

a month ago

Alex is by far one of the best AC Techs we have had. Don’t lose him because he is one of your best Techs.

Heather Korkowski

6 days ago

Billy was great to deal with on the phone. Angel called and showed up promptly! Thorough and professional! Explained everything in detail! Highly recommend

Sam Jones

a week ago

First off the technician felt he could just take a bottle of water from my business and 2 bananas. That is theft. I also paid my bill on time right when I got the bill. One month after that I got a Lien notice in the mail. I instantly called them and the lady confirmed by bill was paid promptly and she did not know why that would have been generated. I will never do business with this company again. Their employee felt entitled to take food without paying and they tried to put a lien against me when my bill was paid probably faster than most.

Gretta Meadows

11 months ago

I was told it would be $39 for them to come out. But, I had to pay $98 before they would even start an assessment. My problem was no water coming to my washer. Was told my whole house had to be re plumbed to fix it even though everything else works perfectly. Estimate was insane!

Michael Kira

4 months ago

Called them to schedule my maintenance I get as part of the family plan. Scheduled it and when they came out, they took good care of the machine , respected our property and were professional. 10/10

Jerm

10 months ago

Ronald came out and was extremely professional, good conversation and respect for our home. However, the pricing was at least triple what any other large business was going to charge us and quadruple small companies. While very professional and clean. I cannot advise anybody to go with this company considering how much more they charge. The basic toilet they were offering us was over $500, just for the toilet not including install. Install was another 500 plus. They will also try to charge you a visit fee of just under 40 bucks to give you the ridiculous quote.

Larry Carnes

a month ago

He did a great job and kept us informed on how things were going the whole time. Would highly recommend Frank Gay services.

John Newbold

a month ago

Technician showed up when scheduled, very professional, explained how our AC unit and air handler were working. Recommended capacitor replacement and replaced it

Toby Wolfe

4 months ago

The difficult leak at our bathtub drain was no problem for the technician they sent me.Josh Quesnel was great.I loved the professional way my problem was handled.I will continue to use Frank Gay's services.

E. Villanueva

3 years ago

Absolutely fantastic service from Frank Gay Services! I scheduled an emergency appointment for later in the day (more expensive) but received a call saying they had a cancellation and could get me in earlier (much cheaper rate). The sent their plumber Jack, who called me well in advance to let me know he was on his way and again when he arrived. He assessed the situation thoroughly and explained everything that happened and what they could do. Jack was kind, thorough, and genuinely wanted to help make the situation much easier for me. Highly recommended!

Ryan Roehrig

a month ago

Great experience with Brandon. Knowledge and performed the tasks well. Satisfied customer!

Fredrick Hendry

a week ago

The Technician was friendly, thorough and was able to resolve my issue in about 30 mins.

Corey Smith

5 months ago

Arrived at 1:00 was quick and informative also pointed out some issues with the installation of my ax that I wasn’t aware of so that was very helpful plan on using them more in the future

Ricardo Diaz

a year ago

Cody was very professional and courteous. He diagnosed our problem quickly and installed a new water heater right away. We have never been disappointed with Frank Gay Services.

Nneka Harris

3 weeks ago

Very detailed and focused on making sure we understood everything. Teaching and explaining clearly. Very friendly and helpful.

Juliane M. Brumbaugh

2 years ago

Our AC stopped working so we called Frank Gay and Mike responded. He was extremely professional a d straightforward and even did his best to not wake our 4 month old. He gave us a great solution to get through the night and started all the work to get us a new system in the morning since ours was over 7 years old and did not meet current minimum standards. Very pleased with how he took the time to explain the difference in units to us and was so helpful even at a late hour.

annette white

8 months ago

Mike Gilbert is awesome. Dispatch is awesome. The whole team is awesome. My has been great. Everyone I have dealt with has been helpful and friendly.

Wilson Morales

3 weeks ago

Shelby Bailey was great and got the job done. Excellent work.

Jennifer Lopez

4 months ago

Ron was very professional and nice. I definitely recommend Ron for your plumbing needs! Thanks Ron!

Alex Desrosiers

3 weeks ago

10/10 overall quality of service. Roy was professional and effective and took the time to explain the details and answer my questions.

Tony Gustitus

a month ago

I had an incredible experience with Frank Gay, and Juan P. our HVAC technician. He provided exceptionally fast and efficient service, going above and beyond to ensure everything was working perfectly. Not only was he highly skilled, but his exceptional customer service truly impressed me. I highly recommend Frank Gay for anyone in need of HVAC services.

Ruthie Sirmans

7 months ago

I have never ever taken the time to do an on-line review. However, the service tech, Delaney Gay, that came to my house was outstanding! He contacted me before arrival and arrived on time and demonstrated professional competence, kindness and genuine caring in meeting my needs. He was very patient and taking the time to answer my questions and to explain everything to me. Our world needs more people like Delaney especially in business. His customer services skills are exemplary and I wish I could him 10 stars! I am so glad that I called Frank Gay for services. I was also impressed with the service I received late last night in scheduling today's visit. Please recognize Delaney for his outstanding service. I highly recommend Frank Gay Residential Services and will always call on them for service.

John Almeida

3 weeks ago

John did a very professional job, corrected the problem and kept us aware of what needed to be done.

Tea•Li

a week ago

Good quality, excellent service. Gave them 4 stars cus they're pricey as hell 😁

Star L Smith

5 months ago

Brandon and JoJo are amazing young men both as individuals and as technicians. My elderly parents’ whole AC system went completely out while my mother was on hospice, close to death. These two men were respectful of our situation. Never have seen a more quiet and smooth install. Also we appreciate David, the service tech who passed on our situation to them These men are a credit to Frank Gay and should be commended.

M R

a month ago

Electrician Rudy Cotto is the best! Professional friendly and knowledgeable thank you. Highly recommended!

whitney brinton

10 months ago

Michael was a wonderful professional. He helped my with my clog and even taught me about how the system works while at it. I’d have him out to fix my plumbing issues any time.

Kaye Montague

a year ago

My experience with Mr. Lewis was a very good one. Very polite and very friendly. Understands your every need. Hard working and will not stop till the job is done. He's one of the best.Another thing when you call the company you will be happy to speak with agents that are very wise and ready to talk. Now tell me guys how often can you call a company and you speak to people that on the other end of the phone you know have a smile. Not many. So it speaks volume when it comes to these managers. I thank you all for your business. And I am now a yearly number. Happy happy happy!!! And I'll end with this. Just take the guys at Frankie's by their hand. Cause if they can't do it no one can.And this is coming from a new YorkerI've just relocated from New York to Florida. I'm loving it!!!

Patrick Doyle

5 days ago

Jack Lyons and Kenneth were extraordinary in the two-day repiping of my plumbing. Very efficient and professional.

Andrea Sinclair

a week ago

Frank Gay replaced my A/C last year. I was very pleased with the service. I called them again recently and within a day got quick on time service. Keith, the tech was professional and understood my needs. I am satisfied with the way they handled my issue. Kudos to a great company.

Ernye Smalls

8 months ago

This company is very unprofessional. I scheduled services and decided to cancel a week in advance. They charged my card $427 and have been giving me the run around about my refund. Next I'm calling the BBB because it shouldn't be this difficult getting a refund for services not performed without getting the run around about when. DON'T DEAL WITH THIS COMPANY!!!

Kelly Green

a month ago

Blaine was early, which is always great. He was upfront with me on my possible outcomes, allowing me to choose what was best for me and my family. We ended up not proceeding with the work but I appreciate his attention and professionalism. If i need assistance in the future, I'll definitely be giving Blaine and Frank Gay a call!

Tanya F

2 weeks ago

James from Frank Gay is an exceptional professional that helped service our A/C and helped us understand the issue we were having. Took his time in answering all my questions. Highly recommend!!

Diana Hopkins

5 days ago

We had 2 pipes burst on the dame day and were going to be without water. I called and they sent out Robert by 6pm. He was great and went above and beyond to fix both areas even working into the dark. Great guy, great service. We will call again!

Fran Owens

10 months ago

Michael who is employed at Frank Gay plumbing, made an excellent impression. He was professional, friendly, easy to work with, and an asset to the plumbing industry. I would recommend this company to anyone with the expertise and professionalism that they offer. The price was fair and I definitely would use that company in the future.

Matthew Kokes

4 months ago

Great service, and fast, fixed my AC :). would be using them again 100%.

Kimberly Cruz

4 days ago

Jaylen was courteous, friendly, and dedicated to resolving my issue. He gave me multiple options to choose from for servicing along with his professional advice without trying to pressure me one way or another. He was also friendly with the dog. Great service!

Ed Muir

a month ago

Great job. They cleaned up after and explained everything to me.

Mike Woodward

3 weeks ago

Josh was very knowledgeable. Helped us decide on which way to go on replacing two water heaters.

Lil' BackOf MyTruck

8 months ago

Warning! Never again. It is not 24/7 like they say. Had to call 7 times. First call at 8pm. And all 7 times I had to confirm all my information, they don't keep a log of calls.A lot more options all there. Buy a fan at walmart and wait. Because they are not showing up.

Janet R Graves

a week ago

Very respectful and courteous. When over things several times and answered all my questions in plan terms that I understood. Just quotes today. Thank you.

Timothy Courtney

3 months ago

The crew was great. The service man was great. Satisfied with work. Thanks God Bless Stay safe.

Rommy Poll

a week ago

The technician was amazing, He really did everything to fix our problem. Thank you

Corey K

a month ago

Frank Gay’s Steven was great with the plumbing job I had. Even played with my dog!

Chanel Prospere

a month ago

Kenneth Feliciano was great today! He’s very friendly, inviting & was easy to talk to regarding the AC issue I had. He certainly wasn’t the sales guy to come that’ll try to rip you off. He was totally honest & fair about my issue at hand. Thanks Kenneth! 😊

Nicole Miller

5 months ago

It is very hard to impress my husband but he told me time and time again what a great job our tech did for the plumbing and to make sure to leave a good review. Very thorough and above and beyond.

Chris Mewhinney

5 months ago

Donovan was very helpful and professional- I’d be happy to use his services again.

Vanilla Sky

a year ago

They were professional and nice. A little pricy but I like how they have a financial plan to help with the cost of a new air conditioner. We did have to call them back after replacing our capacitor due to a wire being connected to the wrong spot by the first person who came out and it caused our condenser to shut off and our a/c not to work. Not having ac made me miss work because it got me sick being in a muggy home but the guy who came yesterday put the wire in the right spot and now we have cold continuous air and I’m a happy camper. The lady who initially set up my first appointment was super friendly and knowledgeable.

IRMA mONSERRATE

10 months ago

According with my sister. She's very happy with the service. But went I came home, The job was incomplete. Because the part measures was wrong. They said that they would be back this week. I hope that happens. I would like to know went he going to come to finish the job. Thank you

Karen Quill

a year ago

Kalvin Romero came to my home to do the service. He was polite, professional and highly knowledgeable. He was able to fix my issue and get the system working very quickly. If I need HVAC service again in the future, I'll use Frank Gay Services but will absolutely insist on working with Kalvin again. He's FANTASTIC and represents the company very well!!

VR Zone

5 months ago

Frank Gay does a lot of our services for plumbing and AC issues. Today, Howard served us brilliantly with a laundry sink installation and descaling our tankless hot water heater. Howard was professional and most importantly kind and courteous. The sink looks great.

Natalie Rodriguez Joseph

3 weeks ago

Mike was very nice and explained everything about my electric issues. He was very knowledgeable and I appreciated him explaining it to me in a way that would understand.

Chris Key

2 weeks ago

Dennis was very friendly and knowledgeable. He took the time to ensure the inspection was completed and explained every detail. He discovered mold in the air handler which we didn’t know existed. He cleaned it and explained options of UV lights to help. I would highly recommend Dennis and Frank Gay Services. Thanks Dennis!Chris KeyKissimmee

Catherine Butler

2 years ago

Billy, our technician was right on time for the scheduled appointment. In fact he was able to come earlier than expected and we were notified of his availability at the early time. He promptly reviewed the situation and advised us that the issue was not what we thought and not in his area of expertise. He called Frank Gay customer service for us and a technician in the needed area was scheduled to come out for the repair - that same afternoon. This all occurred after 3:00 on a Friday. Now that is what I call excellent service! Very pleased. Will certainly use Frank Gay again in the future if the need arises.

Saraphia Clark

5 months ago

Shaqwan Willis was the best service professional I have ever had the pleasure to work with. I will request him every time.

Emann L

a month ago

I have the honor of meeting Efraim Martinez. Very professional, knowledgeable and reliable. Frank Gay Services have done the right thing of hiring this wonderful gentlemanI wish him good luck and wish to meet him again in the future

Martha Graveley

a year ago

Larry was very knowledgeable and sincerely cared about safety. For our 50 year old house there were many safety issues that we did not realize. The repairs he recommended are expensive but he gave us some options. I can't say if it's a good value for the money because I don't have other estimates, but everything he pointed out was honestly a serious safety hazard, and I felt I could trust him. I also want to compliment his polite and kind demeanor in dealing with a difficult personality, and thank him for his patience.

Jason Rein

a year ago

Their serviceman, Floyd, listened to my needs and took care of them quickly and efficiently. I have a 100 year old house and needed an outside spigot capped. He took care of it quickly and he offered their other services but wasn't pushy. I would definitely recommend their services based on Floyd's workmanship.

Lee Austin

3 weeks ago

Esteban was thoroughly professional but sympathetic and helpful in suggesting ways to make getting a new air conditioning system affordable. He spoke in A way that I could understand the problems. But in no way spoke down to me. It was an excellent experience and I would recommend him to anyone.

D C

5 months ago

Horrible service. Insane prices. They quoted me $400 to fix a faucet leak that I got fixed by someone else for $75. They have a used car salesmen approach to simple repairs, i.e. quoting you a ridiculously high price and then saying Oh I'll talk to my boss and we'll see if we can bring the price down and then coming back 10 minutes later with a lower but still insanely high price. This is a shady business. Call someone else!

Kelly Chase

6 months ago

Chandler was awesome! He walked into a house full of crazy and chaos and rolled with it. He did a great job informing us of our options and wasn’t pushy which I really appreciated.:)

Daniel Caraglio

6 months ago

We are very happy with the service we received. Both Alexis and Randhal are true professionals and went above and beyond to make our home electrical safe and functioning properly.

Riley Jameson

3 months ago

I had an issue with my shower when I decided to try some I recommended cleaning and got something stuck in the drain and Nicholas Santiago responded to my house and did a fantastic job. If there is a raise out there that man deserves it. Honest, professional, polite, and caring. Thanks Frank Gay for hiring people like Nicholas. 10/10 would recommend.

Harold Beatty

a year ago

I called Frank Guy to diagnose water leaking from under HVAC platform. However, after checking out system, the technician couldn’t find any leak caused by our HVAC system. While this didn’t solve our problem, it was critical in eliminating a major concern of needing an HVAC repair and possibly being without AC in 100+ degree Florida weather.Suspecting the worse, we had contacted four HVAC companies and Frank Gay was the only one that could provide service on under three days. Frank Gay provided next day service including up to 12 o’clock midnight. Their technician Javier was very professional and checked our system very thoroughly and explained why he didn’t believe our system was the source it the water. Although it was late at night he never seen rushed to complete his work. He also let us know Frank Gay also had other technicians who could address the source off of the leak. We were pleased with Javier Frank and Gay service and would recommend both.

Michaela Bui

6 months ago

My husband scheduled an appointment to fix our AC. We paid for the service before hand and they told us they'll come fix it around 6-10pm the same day. It's past midnight and nobody showed up, no heads up. no phone or a text to let us know. Very unprofessional. If you have an emergency, never use this company.

Juan Acurero

2 months ago

With this company, I feel cheated. I made a maintenance contract for $200 and it’s simply not worth it. For two visits a year, just to simply clean pipes and check electrical parts while having to pay for everything else… I DO NOT RECOMMEND IT… Once I cancelled the service I was only refunded $70 because of an incomplete job.

Roxane Sabate

a month ago

Joshua was very friendly and helpful. Have done a great job. Professional for sure.

Genevieve Bell-Zaniewski

3 weeks ago

Lewis was fantastic. He explained everything to me. The work was do quickly with no mess. Because of Lewis, Frank Gay is my go to pumping service.

S Brown

a month ago

Andrew A. did a great job looking at the air conditioning unit and identifying some problems. He is friendly and knowledgeable!

William O'Dell

3 weeks ago

Stephan did a great job and kept me updated through the process!

Leslie Rogers

a year ago

Flickering lights in a section of my house, The technician Diego Came in as a professional very courteous And respectful. And after spending some time troubleshooting the problem He was able to pinpoint what my problem was and He was able to fix it and he was on his way, All pricing was up front. I was very pleased with the service thank you.

Ron Betta

5 months ago

Fantastic service - again. I’ve had Frank Gay out for a variety of repairs, plumbing, electric, etc. They are fantastic every time. Highly recommend!

John Yancey

a week ago

Jamar was very thorough to diagnose my a/c issue and get me back up and running with cold air. Thank you Jamar!

John Dukes

a month ago

Very courteous and knowledgeable tech. Good communication and very personable. Would gladly have him back again.

John Brackeen

6 years ago

Dave Becker & Skip Bushnell with Frank Gay services recently completed a kitchen remodel on our home following a water leak and subsequent damage. The project included the tearout and opening up of the space and rebuilding of the existing kitchen plus work from the plumbing, electric and HVAC departments. We were concerned with having a project with a very short timeframe handled while we were out of town, but, we could not be more pleased with the results. Dave & Skip kept us regularly updated with progress including photos of work ongoing and abreast of any changes we needed to make. They kept us on track and on budget!The final work turned out beautifully and on time. We will continue to use Dave, Skip and Frank Gay Services and recommend them to friends and family.

Kelli Kenning

a year ago

The employee that came to fix my drain was incredibly friendly and kind! He explained the entire process to me before doing anything and quoted me prices before doing any of the work so I was prepared for what I would have to pay. It made everything so much less stressful. I’d definitely use them again if I ever have another issue!

Landlord

2 weeks ago

Used Frank Gay many times, but had an amazing experience yesterday with a last minute emergency need. Angel Bonilla was awesome. Super helpful, friendly, and gave great recommendations. Thank you Angel! Would definitely use Frank Gay's services again because of Angel.

Lee austin

5 days ago

This company has worked above and beyond to replace an old a.c. unit and all the duct work. Several trips have been necessary. Every worker has been cheerful and professional and has done a great job. I would recommend them to anyone

John Sommerfeld

10 months ago

This was my first time using Frank Gay Residential Services. They were FANTASTIC! When I set up the appointment Mary was very helpful getting my profile set up and get me scheduled for the next day for service. She also told me about their Family Plan which I took part of. They were very polite, on time and courteous. Josh did a great job. He was very knowledgeable and kept my house clean while working. He even had time to fix another issue I didn't know about on my main shut off valve. I would highly recommend him and Frank Gay Services to anyone.

Regina Hulten

5 months ago

Josh Glenn from Frank Gay Services did a great job for us. He arrived on time, quickly located the source of our outdoor water leak, and professionally repaired the underground pipe. I strongly recommend Frank Gay Services for plumbing issues, and especially recommend Josh Glenn for his professionalism.

ernesto del vecchio

4 months ago

Avoid. Unfair trade to say the least. They charged $39 to tell me the installation of two toilets were almost $600, just labor since I was supplying all the materials. Unscrupulous business.

Anthony rivera

2 weeks ago

David Garcia was very friendly ,very professional and gave my wife and I a great first time experience using frank gay.

Melody Martin

a week ago

I've had great experiences with the Techs from Frank Gay. All professional, friendly and efficient.

natasha williams

a year ago

My AC stopped working on Memorial Day. Dharius was at my home less than 24 hours after I called for service. He was professional and thorough. After a test or two, he gave me some Freon and now the house is cooling. The quick response and professional demeanor are much appreciated.

first name

a month ago

Nicholas did not perform an outstanding job repairing an exterior faucet leak. FG charged almost $300 to remove a leaking back flow ring off my faucet and it still leaks. My initial request was to REPLACE the faucet bib but the tech stated it would be about $600. I DO NOT RECOMMEND Frank Gay now or in the future to Any one.

Jaydee Aiwohi

a year ago

Carlos is awesome! He was able to find the leak in my bathroom when no other company could . He fixed the leak quickly and cleaned up after himself. He is very knowledgeable and gave me some very good information about my pipes, water filtration, water heater and a number of other things in my home . Will definitely recommend and use them again.

Bryan McKenzie

3 weeks ago

Needed a new water main run from street to home. Showed up on time with professional crew in clean uniforms and went right to work. Johnny on the Spot!!!

Matthew Schimmel

2 years ago

Kyle was amazing. He showed up on time and was the only person who identified the root cause of our issue to prevent this from happening again. He was honest with us as to how we needed to proceed and made our lives easier. Saved us money, time, energy, and same for the company! He was professional, kind, and helpful. He went above and beyond what he had to do and was an exceptional service person. Welcome in our home any time. Thank you so much Kyle!!! He makes us happy to be part of the Frank Gay family!!!

Stanley Kwak

5 months ago

Our AC broke last evening. Contacted Frank Gay company and they had someone at my home at 10:00am the next day. Very responsive.The professional technician, Mark, was just awesome. He quickly diagnosed my problem and fixed the unit. The entire process took less than and hour. And he was a super nice guy. Who doesn’t love working with a nice person?Thanks Mark!!

Jeremy Vandiver

3 months ago

Tech was professional, friendly, and thorough. I couldn’t be happier with services provided.

EPI COLON

a month ago

Excellent and quick response! Tech David Garcia was great

Mellissa Anne Waters

5 months ago

The AC team did a great job! Met with Glenn Monday night, which ran to almost 10 pm. Install crew was here first thing Tuesday Morning to install our new air handler and compressor. Knocked the whole thing out before lunch, and I was back to cool air on the second floor of my home. Great job done by all!

Bill Stum

6 months ago

Our tech Lewis

Lewis was very honest and arrived in a timely fashion and completed work professionally and quickly

Timothy Colyer

a month ago

Trent and Henry were excellent! They accomplished a difficult job in minimum time with great attitudes. They cleaned the area after the job was complete. Frank Gay Services responded promptly once contacted. I recommend their services.

Shawn

10 months ago

Lee was an outstanding technician during his visit. He was responsive to my questions and explained things perfectly. He also informed me of other services the company provides and gave me rough estimates on those services. Overall, a great experience and I’ll definitely be using Frank Gay again!

Roberta Louden

4 days ago

Jose Castro was a very good tech & answered my questions. Very professional & respectful.

Dave Suydam

4 months ago

Extremely overpriced. A technician worked 2 hours to replace a 8 foot section of PVC water line with two fittings. $2,200!$1,100 per hour! WowFollow up: Their customer service representative offered me an insulting, $220 to buy my silence. To get it, I would have to remove my post and sign a customer satisfaction agreement. The job they did should not have been more than $300. I've been a construction manager for over 30 years. I know what plumbing repairs should cost.

Matt Denniston

a year ago

Carlos arrived on time this morning and recommended a full rebuild including the angle valve which had gone bad causing the toilet issues. When he went to go turn off the water noticed my main line valve going to the house in very poor shape. When he went to turn it back on with me it began leaking quite heavily. He gave me a reasonable quote for quality parts to replace it. His quality of work is outstanding and highly recommend him for any of your plumbing needs.

Victor

5 months ago

I have had several people from Frank Gay. All professional and personable. Gabriel Diaz was the last to come to our home. He was very professional and did an excellent job!

Michael Pentz

4 months ago

Had to have Frank Gay back out to explain how to change filter. The mastic covered the latch so that it wouldn’t open. The employee who came by cut the mastic off of it. Simple fix, but I didn’t know how to fix it.

Kim David

3 weeks ago

Dennis went above and beyond. Extremely nice and informative and just a good human. I’ve only had positive experiences with Frank Gay, and Dennis continues this trend! Thank you!

Jose

a year ago

The technicians who arrived to install the a/c system were courteous and professional, completed the work in a timely manner, reviewed in detail standard maintenance regarding filter, thoroughly cleaned work area when completed and what to expect when inspection of installation occurs. No, I did not shop around as I already knew of this company's reputation, and they EXCEEDED my expectations. Loving my new A/C (and piece of mind), and I know who to call for the plumbing project that is pending.HIGHLY RECOMMEND!

Aaron Wong

6 days ago

Erick was fast, knowledgeable & extremely helpful solving our electrical issue. A++

Vincent Buckley

a week ago

Prompt and courteous. Can't give 5 star rating. Charged $379 for 10 min of work.

Mrs M. Colon (AbuMaggie)

a month ago

Frank Gay company it’s excellent. Their prices are not cheap but the quality of work, follow up , Services and professional service it’s the best. You get what you pay for !

Queens Nicky

a year ago

These guys are CROOKS stay away at all costs you've been warned.Had an issue with an electrical outage in my house in the middle of the night, called both Duke Energy and Frank Gay electrical services.Duke Energy came out at 4:00 a.m. and fixed the problem from the transformer to the house. The next morning Frank Gay services arrived and the technician charged their typical $39 trip fee.This is where things went south. I told him that the problem was fixed but he said since we're out here and you're paying the $39, let me at least check out. Both electrical panels. Sounded legit.He looked at my electrical panel and told me that he saw electrical arcing from Sparks which created burn marks near the circuit breakers. He then went outside and looked at the outside box and said he saw more of the same. This was an absolute lie.Short version of the story. He gave me an estimate for $8,500+ and told me I needed to address the problem immediately or risk having the house burned down in an electrical fire.He wanted me to sign a contract on the spot which I refused. When they left. I called two additional electric companies to come out and take a look at my panel. Both of them told me there was absolutely nothing wrong inside or outside and that the brown marks he showed me were not burn marks from electrical arcing. It was actually electrical contact grease which is used to keep the terminals secure and free from corrosion.I can't imagine how many families they've done this to and taken advantage of. What and absolute disgrace. Next stop is reporting them to the better Business bureau. Stay away from them!

Henry Kissinger

5 months ago

Just had to say your Blue Ford Vans look absolutely Great. Nice introduction to your business! I will certainly call when I can use one of your services.

Justin Costello

10 months ago

My AC randomly stopped working on an afternoon recently. Called these guys and within 2/3 hours there was a tech at my house already doing the diagnostics and repairs. Hunter Huston was not only professional and skilled at his work, but walked me through everything he did and helped me understand how this stuff works which is greatly appreciated as this is my first time being a homeowner. Can't say enough great things about this company and Hunter's service. Thanks again!

teresa fulkrod

2 weeks ago

I called Frank Gay. The Bertin Quionoes was the tech that came out. He broke the solenoid off my ac unit and turned my switch upside down so it wouldn't work no matter what. He then told me I needed $3000 in repairs!! I called another company and it was fixed for $275. What a SCAM!! BEWARE!!!

steve marcos

a month ago

They called to rescheduled our 1st appointment, then we were told they would be here from 8am to 10, they even called to say the worker would be here at 10am, well at 11am we decided to call to see if they are still coming an person on phone said its suppose to be 10-2pm. What a waste of time. Person on the phone did not seem to care about our time as they chuckled about the time. Would not recommend as they clearly are not reliable from the start.

Stephen McDowell

a month ago

Victor did a great job repairing our drywall after our re-piping. Very professional and good work. Thanks!

kim kelly

a year ago

He was very prompt, he said he’d be here at 10 and he was. He came in checked out the garbage disposal he offered me a plan that would save me money however my nephew decided not to replace it at this time. However the technician said if he changes his mind we could call and have them to come back. Overall he was a very polite kind guy. Thank you so much for your service

Ed Rodriguez

10 months ago

Luis Rivera was outstanding. Very professional and knowledgeable. He took care of evey detail of the install. Darius Jones came to inspect wiring. He was amazing too.

Bonnie Smith

6 months ago

Don't have to worry about remembering to schedule my maintenance they do it for u. :⁠-⁠). Was on time did a great job.

Mayi Garcia

a week ago

Denis was our technician and he went above and beyond our expectations; very knowledgeable and practical.

Jascinth Brockington

5 months ago

Very efficient service! We switched from another company after 10 years, and our tech was very instrumental in us making the change, from the initial, diagnostic visit. The work was also very impressive! Thank you, Randy.

Elissa Kirley

a week ago

Chris was very knowledgeable. He knew my problem right away and fixed it within 10 minutes while advising me on other issues.

Caroline Griffin

5 months ago

So sick of hearing the condescending commercials on the radio. What an insult to the intelligence of potential customers. Will never use them just because of the irritating commercials, played over and over, insinuating that customers are stupid.

L R

2 weeks ago

My AC stopped cooling on Wednesday around 2pm. I called Frank Gay Serviced and John Renta was at my house by 6:30pm. He didn't have the part available and I had to go back to work, but he came back the next day and my AC was fixed by 10:30am. Quick, reliable service by Frank Gay and extremely nice and friendly as well by John.

Ashley Garrett

a week ago

Last night (early AM), my bathroom flooded. Frank Gay Services couldn’t care less. I called and gave the needed information and was told I’d receive a call from the dispatcher within 15 minutes. I was very patient and waited over an hour before calling back. They made me give ALL of my information over again, which is very frustrating for a customer already dealing with an emergency. Why isn’t that saved anywhere? I was again told 15 minutes for a call. I waited 30 min this time before calling back and they wanted my information AGAIN. What really blows my mind is that they confidently keep saying 15 minutes for a dispatcher call and then on the 3rd try when I called them out and asked if they actually knew where the dispatcher was, they said no because there’s no direct communication. They just “page” them with the request. I had my phone in my hand the whole time so luckily I caught it, but when I finally did get a response it was via text. Easy to miss if I wasn’t paying attention. I guess they were scared to call because they knew this is ludicrous.By 8am I still didn’t have a set ETA so I cancelled as another company showed up by 9am. Word to the wise: don’t advertise 24/7 emergency services if you can’t even keep your word with effective communication. I do understand that there may only be one overnight plumber, but the lies and dead end communication have got to go.

Sienna Wheeler

6 months ago

I used Frank Gay for electrical services. I wanted to have my outdated light fixture upgraded to something more modern and classy.My technician was Mario and he was incredible! Very fast and efficient service. He was also very friendly and knowledgeable.I highly recommend this company!

Babita Hinduja

4 months ago

Roy was punctual and personable. He examined the outside unit and the inside system and was able to diagnose the problem. He fixed it in a very timely fashion and answered all of my questions. I have had issues with other companies before and I am very please to have utilized Frank Gay. Thank you, Roy!

Astor Forbes

4 months ago

The service was great! You definitely get quality work and fast service for repairs.

T. “Chilena” Reilly

3 weeks ago

Both plumbing, Casey, and HVAC, Jose, were Knowledgeable, explained the work being performed and made suggestions for my consideration

Tricia Sheffield

5 months ago

Comprehensive explanation of diagnosis, potential problems and solutions. Jose went above and beyond to reach our goal of a functional kitchen sink. Very knowledgeable, personable and realistic professional. Excellent attention to detail

Mary Bowman

a month ago

Angel was informative, super professional and fixed our AC really quickly. Definitely recommend

Christopher Lebida

7 months ago

I’ve never given a negative review until now. 10 years of history with this company. I’ve had new units installed and serviced over this period by them. Recently they did maintenance on my warrantied unit and the technician punctured a hole in the (less than 2 year old) coil. They then claimed that the damage was not done by them and that the “warrantied” repair cost was going to be 2300 for a 4 hour job to cover labor costs. System worked worked perfectly prior to maintenance…system was completely drained of all refrigerant out of the system 15min after the tech left…I have cancelled all accounts with this dishonest company. I recommend you look elsewhere for sales or service.Update: customer service has reached out to me and promised that someone from the management side of things would reach out to me and try to fix this issue. It has been weeks and I haven’t heard from anyone regarding any recourse. I have since paid a different company to come and replace my coil. New technician showed me the coil that frank gay was maintaining was damaged by the caustic cleaner that frank gay uses. This product is supposed to be sprayed in the drain line and over the coil and then completely rinsed away so that it doesn’t eat away the delicate coil. My coil was 100% corroded by frank gays mistake In not rinsing this cleaner after their “maintenance” that I was paying for. Please don’t use this company. Horrible customer support, extremely overpriced and unreliable. Learn from my mistake and go elsewhere.

Eddie

5 months ago

Just don’t normally write reviews but Cameron Obert did a good job I was satisfied with is honestly and work

Glenn

4 months ago

Showed up within 2 hours of initial emergency call on a Saturday evening. Did great work! Communicated clearly throughout the process. Soldered on a new fitting and installed new faucet. Great to do business with!

Edil Vicenty

a month ago

Alexis Cintron is knowledgeable and experienced in the field. She provided sounding advice that i consider valuable. Looking forward to use their residential services.

Michelle Nicewonger

a month ago

Stephan and Jonathan were very informative and even provided us options. I would highly recommend them and Frank Gay Plumbing.

Debra Holbrook

3 months ago

I love the way this company sends messages with the technicians picture showing me who’s coming to do the service call. My technician, Jordan, was very professional and explained the problem with my water heater in terms I could understand. He corrected the problem with the pipes and now I have hot water. Kudos to Jordan for a job well done. Thank you.5/30/2023: Today I had Hunter come to my house and check out my a/c unit inside and out. After being told by an OUC energy audit earlier this month I needed the coils cleaned I contacted Frank Gay to verify what I was told. My technician Hunter came over to see what was going on. Hunter checked the whole system and found everything to be safe and working properly. I really appreciate the honesty and knowledge of the technicians that Frank Gay sends to my home. I highly recommend Frank Gay Services for your household needs.

Cedric Gaines

a year ago

Very professional, down to earth and easy to work with. I wish all contractors were this professional, honest and easy to deal with! A+ All Around!!! Steve, Justin and Lee were straight up awesome and I will be contacting Frank Gay for all my future needs!!!

Bethanne Peterson

10 months ago

Professional, prompt, customer service focused! Great experience all around! Javier did a fantastic job, and kept us updated every step of the way. Highly recommend Frank Gay Services, and of course, Javier.

Matthew Kokidko

5 months ago

Fast, professional service by Kenneth. Additionally, he was able to identify savings based on a prior purchased labor warranty that I was unable to find records for at the time of service. He also educated me on how to resolve a similar issue should it occur in the future and what I can do today to make sure it doesn’t happen. 10/10.

Greg Wasson

5 days ago

I had an emergency service done on 8/20/2023 on my AC. Of course there was a emergency fee which I had to pay upfront on Saturday when I called. It took the tech 15 minutes to find the problem. The drain line was clogged and the float rose and shut of the unit. It cost me another 200 dollars to have the line sucked but I needed the AC to work for health reason. Now I am 70 years old on a fixed income. The tech asked if I wanted to purchase the year membership plan and I did. After a few days I said to my self, wow a company that charges you 200 plus dollars to suck water from a line. Total time on site 25 minutes and a 469 dollar bill. I called to cancel my membership after 10 days and knew about the 50 dollar non refundable fee, but they charged me a 25 dollars for the 10 days I had the membership. They have very cute commercials, and the tech was nice, but there is no way to contact a manager or owner as there is no email.I will add to my review and change it from 3 to 5 star. I was contacted by Rachel from Frank Gay, who listened to my concerns. I gave her constructive criticism about the service with a suggestion to possible add that if there are no parts and something involves just a 10- or 15-minute labor to fix, possible add an hour of labor to the service charge. Make the customer want to come back. Money is tight for us all and a gesture to not charge a flat fee of 225 dollars but an added labor hour to cover the technician time shows that Frank Gay does care about its customers and wants them to return. Having someone reach out is a right step to show that they do care about you and want you to continue to use them in the future. I will be interested to see if they take my idea to heart.

Betty Morgan

a week ago

Rashad is professional, courteous, and very knowledgeable! He communicates and explains everything very well. He is an excellent representative of your company and I would specifically request him again if any further services are needed. Great job!

Regina Smith

a year ago

My AC Tech Carlos N. was great. He check the system inside and out. Diagnosed the problem and gave me the price for repair verses replacing. He showed me options on getting the work completed as soon as tomorrow. I had no idea this company was so easy to work with and professional. I recommend them for future service.

George Esguerra

3 weeks ago

John was terrific. Knowledgeable, professional, courteous and efficient. I have used Frank Gay services for past issues in my home. John is an example of why I trust Frank Gay techs and why I'll continue to use their services in the future. Thank you.

Robert Fivey

5 months ago

Absolutely appalled by the lack of knowledge of my Tech. Appeared to have no understanding of the system. I had to supply tools as he did not even have a simple flat blade screwdriver to remove a vent to retrieve his phone that he dropped into my duct work. Started to tell me he could not do the job because he did not have a heat gun. I did. Got it for him.. never used it, instead changed his mind to use the heater of the unit. Requested from dispatch that refrigerant be on hand has it had done the same thing 3 years ago. No scales to do that job either. Called around to other techs looking for one... none showed up.After having to retrieve him multiple times from his truck (just sitting in it on the phone) to tell him the system is shutting down because of a slow drain during a defrost routine, and after hearing sales pitch after pitch about maintenance plans, and fixing other areas in my house, I finally just threw him off property. The commercials may be funny, but the service is dreadful!!! Do yourself a favor and keep searching for a service company for your needs.Update: And the Cherry on top... After sitting on hold for almost an hour to their Customer Service Department.. I got redirected to a full mailbox.That's the Frank Gay way! La la la la....

Richard S

a month ago

DO NOT use this company for any AC repairs. You have been warned. Don't even bother calling them for a quote, they are crooks and exactly what is wrong in this industry. They will exploit any power imbalance and lie to you to swindle you into buying a new system.Called them to come look at my air handler. They sent out a tech to come look at it and he arrived very quickly which makes you feel like they're a good company. Unfortunately, it's all downhill from there. They don't send out real techs for your initial diagnostic, they send out salespeople with one mission, to sell you a new system.They lied to me about the damage to my air handler, they lied about the age of my system, they lied about the cost of repairs or flat out inflate the cost to make you think it's worthwhile to just replace your system. The salesperson looked in the top of my outside unit for literally one second and said yep this one is fried too which just shows you how full of it they are. After I asked him to leave because I wanted a second quote he sat outside my residence and came back to my door THREE TIMES to tell me about discounts or that he accidentally left his tools.Just a dishonest and scummy company all around. I can't speak for plumbing or electrical, but based on their shady business practices in this area I wouldn't trust them with anything. Again, you have been warned.

James Martin

a week ago

We used Frank Gay to replace some damage venting due to a leak. The technician Nick was very friendly and helpful. After a few missteps Frankie definitely came through and took care of the problem. Thank you also to Rachel in Brandi in the office for all the help.

Esha

a month ago

Jordan showed up after 20 mins of me booking for an emergency plumbing issue. Water was leaking everywhere from my ceiling. He was able to fix the issue within an hour. The water damage caused electrical issues and he then called an electrician for me! Along with writing a report and submitting it immediately so I can provide it to my homeowners insurance.I would say not only is he efficient, professional, knowledgeable and kind but he went above and beyond to make sure I had all needed to rectify my problem. Thank you Jordan you’re one of a kind and Frank Gay is lucky to have you and so we’re we!! 😊

Hector Figueroa

10 months ago

I had used Frank Gay plumbing in the past. Cameron is so honest and knowledgeable. He is my plumber my wife and I will always ask for him, it's a pleasure to see him always. God bless this young man

June Woods

3 weeks ago

Javier was very informative & knowledgeable about the unit, he did a fantastic job.

Dion Robison

5 months ago

I have truly come to really enjoy Frank Gay’s routine maintenance plans. No one likes to get hit with surprise bills but maintenance is a cost of home ownership as they say and their field agents walk you through recommended repairs and nice to have future upgrades alike, explaining in great detail the logic and methodology. They are never pushy and you’re always free to take recommendations under consideration or postpone.Today’s electrician, Yuri, was absolutely fantastic and I would highly recommend. He friendly and thorough, spending extra time on the job making sure everything was just right and the panel box was up to his standards. Very pleased customer!

Kimmy Arruda

11 months ago

We tried 3 times to get someone put to the house. The first time no one called 45 min prior and just left and called 30 min after they left . The second attempt the tech says it will be late the window was from 6pm to 10 pm he showed uo at 7 pm no call 45 min prior to notify us just took a picture of the Gate and left. 3rd attempt the tech calls at 11 am saying he will be there in 45 min never showed uo tried to call him back several times would not pick up text him he states he now will not be until after 130 maybe . It's a vacation rental I had someone sitting there since 10 am no one ever showed . I called the office and they did not care one bit that there techs are extemly unprofessional. What a 3 ring circus .

Fabio Napoleoni

a month ago

The guys they send always are friendly and courteous. Josh was very professional and friendly. Never disappoint

Dale Sturgill

a week ago

Keith did an amazing job! Was a late night emergency and he was professional and explained everything to us and what he was going to do and what additional things we needed to consider. Would recommend his work!

seantel

5 months ago

HE signed me up for the yearly package which is going to be very good 👍 for me he was great

Shelby Lafuze

2 weeks ago

Our technician Ralph Emeran did a phenomenal job at our home. Highly recommend him and the company. We will be in touch for future work. Thanks :)

Mr Gregory RED COACH

a week ago

It's feeling a lot better now that
He added frezon in the unit

MrErickmontalvo Montalvo

a year ago

After hearing countless commercials on how good their service and pricing was on these commercials, I wanted an estimate on my AC duct cleaning. My condo is less than 1200 ft.² And I received two previous estimates on duck cleaning ranging from $300-$500 from other ac companies. I was shocked to hear when Mike the technician called me to advised me that it was going to cost $1200 to do the same service. It almost felt like he didn’t want to do the job , so he just over priced the service. I called and spoke to Miranda in customer service who was aggressive and rude and was nothing like you advertise on your commercials. She was no help and had no answers to any question I had. I still can’t believe Mike said $1200 to clean the ducts in a 2/2 condo when the highest estimate I had was $500 at that point.

Eric Mattson

a year ago

Roy was very friendly and professional! He seemed to be very knowledgeable about the workings of my AC system, came prepared with detailed explanations of Frank Gay’s services and options, and most importantly, made himself available for a return visit later in the day, demonstrating a flexible scheduling mindset and a willingness to be there at the time when I needed information or clarification. And though I ultimately made a different choice based on my personal situation, finances, and other advice, Roy is still definitely someone I would recommend to anyone wanting to consult or call for AC matters. Thank you for your time and consideration!

Michael Mead

3 weeks ago

Reviewed the entire plumbing issue the previous owner had put in. Explained exactly how to have it all fixed and took the time to create a full quote that helped us fit the work into our budget. Very professional and friendly. Thank you for the help today.

Jason Valentin

3 weeks ago

Daniel Coleman gave us great insight on our electrical issue and fixed our problem very fast. Our house is now covered with a surge protector with life time Warrenty. After two incidents of our property getting damage from storms, this was the perfect solution to help protect our home.

Justin Neff

a month ago

They quoted $1200 for something an equally qualified electrician completed for $500 . Do not trust their pricing

James Fieni

9 months ago

Very smooth and easy process from the phone call(schedule) to the technicians arrival. Roy was able to fix and perform maintenance services to our AC system. Highly recommended and thanks again Roy!!!

Fabian Garcia

4 months ago

I Called Frank Gay services for an ac issue , Hunter, ac technician did a great job at identifying the problem. Super helpful, super friendly cares about quality and peace of mind. S/o Hunter, definitely recommend their services.

Michelle

a week ago

From the time I called and spoke to customer service to the short time I waited for a technician to show up, amazing and awesome experience. Phone call was quick and easy, basic info, within 10 minutes of hanging up with her I received a text with a picture of the technician that was coming out. He also called to let us know he was 30-40 minutes out. Once he arrived, he introduced himself, he put booties on over his boots before entering (I didn’t ask him to but I believe it’s their policy) he figured out my issue within 10-15 mins. He was upfront and honest about what it was. The options we were given was to have the technician wait here while the unit defrosted and then he could service it and here’s how much for that option or we can turn system off, let it defrost overnight and we show up tomorrow to “diagnose” and repair. He said it didn’t matter to him, he did not mind waiting, we decided to not pay the $400 for him to wait for the defrost and to just come back tomorrow. I will update the review once the new technician comes tomorrow

Barry S

4 days ago

John King is a superstar. He took care of the obvious needs today, but he could feel there was something else that needed to be addressed to make the system work perfectly - and he found the problem and a solution. Otherwise we would have continued with a subpar operating system because what he discovered was so far out there I would never have even thought about it. Superstar indeed! Thanks, John! :)

Marcia Blackburn

4 months ago

Franklyn got my drains cleared and was very helpful and on time. Great job!!

Who Dat Saints

3 years ago

Berto did a great job installing our outside generator wall plug. Everything was neat and done professionally. He explained everything step by step. We are satisfied with the work😉

Michael Cavinder

a month ago

Recently our A/C system developed a major water leak ( a/c condensation drain pipe blockage ) which consequently overflowed causing multiple ceiling leaks on the lower floor’s ceilings . After having another a/c company attempt to resolve this issue ( incomplete ) , I called Frank Gay Services and they immediately dispatched their service technician , Mr. Alex Pereira . He was extremely thorough and spent a few hours testing and vacuuming all water culminations . The absolute BEST troubleshooting of the complete A/C system I have ever experienced. Highly recommend Frank Gay Services.

Elizabeth Skupien

10 months ago

Thank you to Cecil who was very professional and courteous. Great response time Frank Gay was able to get a tech out here within a few hours and my AC is back up and running.

Mr

4 months ago

Tried to sell me 40,000$ in service upgrades instead of maintaining what I got, only got a small partial refund.

Andrew Wheeler

2 weeks ago

Cooper’s work was outstanding! He fixed a couple of leaks on the outside of our home and even helped us with a backed up sink. He was very quick, friendly, and his work was really good quality. Thank you!

C Ryan

3 months ago

New AC unit installation.
Professional , responsive, on time. Took the time to explain their work. Highly recommend.

Alina Medina

10 months ago

Michael McCarty is very knowledgeable and extremely professional. He talked us through the problem, possible solutions and guided to our next steps. Thank you Frank Gay for excellent service!

Mila Valentin

a week ago

Making an appointment to have my broken water pipe replaced was easy and I was a little hesitant because of the time frame (4pm-8pm), but I received a text message around 3pm to inform me that my technician was on their way. I was super relieved to know that they came by early and on time. Josh Glenn was super professional and very informative with the installation of the new hose line. I highly recommend using Frank Gay because of their punctuality, professionalism and their speed of service.

Jim King

a year ago

Josh was an excellent asset to your company. Understood fully what our problem was and got it fixed within 30 min. He was very professional and had a positive attitude that you don't see much nowadays. Will definitely use this company again

Aerith Night

a month ago

Very professional and courteous! He did a thorough check of our AC system. Great job!!!

Tony Jessica

a month ago

Service tech showed up on time. Very professional. Well dressed and no tattoos. Quickly found the problem with our A/C. Was able to fix and had our A/C back up and working in no time flat. Very happy with the service.

Jacob Haynes

6 months ago

The technician was extremely knowledgeable and patient. Very clear explanation of the issue. Given the total repair cost I will get a second opinion.

Will Diaz

a week ago

Nicholas Bhimdat was great! Very informative while he was troubleshooting our issue and very professional. Asset to the company!

Joel Knoblauch

4 months ago

On time for a consult, gave us many options to think about was a big plus. Haven't decided on using them just yet.

neisha wright

10 months ago

I made an appointment online, very quick and easy, and got an appointment right away. (Same day and within an hour of me making it)
Chris was sent to do repairs. He was on time and very knowledgeable.
I will be using Frank Gay for all further repairs.

George Purrm

a month ago

Our experience with this company has been all positive. The technician they sent today, Jonathan, was professional, knowledgeable and friendly. He explained what the problem was and what our options were, from the minimum to fix it to what they could do make everything work for our optimal peace of mind. They are prompt, work quickly and cleanly, highly recommended.

Chris Burns

a year ago

From the first phone call, Frank Gay services was on top of it! I had two toilets that were leaking. One company came out and was in and out in 30 minutes. Once they left, BOTH toilets were leaking again! When I called them, they said they could be back out next week. Two toilets out until next week? UNACCEPTABLE!!! (never use Circa plumbing services, that is why they have one star)So I called Frank Gay services. They said they would have someone out tomorrow between 2 and 6! That's where Floyd came in! He called me to let me know he was about a half hour out. He actually made it to my house before two. He was nice, respectful, professional. He wore little hospital booties to enter my house (As opposed to the other who just walked in, boots and all).Floyd assessed the situation, gave me the quote (they are based on project accomplished, not time to accomplish it), and then he got right to work. Instantly he found a crack in the tank which the other plumber never even mentioned as a potential problem.He then fixed both toilets and was on his way. He sent me the paperwork with pictures and everything to get to my insurance company.I cannot say enough nice things about this company. If you need a job done, you need it done right, you need it done ONCE...call Frank Gay. There is a reason they have so many great reviews!!!

Brandon Silkey

4 months ago

Josh was extremely professional and knowledgable. I would strongly suggest using them again.

Fred Nielsen

4 days ago

Great tech on time, efficient and honest I highly recommend it’s our third experience.

Sam Grinter

a year ago

Louis was exceptional! He is professional, on time, and very knowledgable in his trade! We are definitely going to be using him for all our plumbing needs. Thank you Louis and Frank Gay company, you guys are top-notch!

James Barreto

3 weeks ago

I appreciated my tech Joshua calling me before coming to my home. He arrived in a timely manner and was very personable and thoroughly explained all he was going to do to inspect and treat our water system. Joshua was efficient, courteous, and very knowledgeable about water systems.

Danielle Castro

a year ago

The installation process was great. It took 10 hours due to so many last minute issues with piping and wiring. Anibal And Alex were amazing! The job was was hard but they didn’t stop until my ac worked. I would recommend to anyone who needs a new ac.

Patricia Williams

a year ago

We’ll organized professionally ran company. From the moment we made the call to the time they left every piece of the process was executed flawlessly. The technician who diagnosed the problem and two gentlemen who came the next day to replace compressor and cooler. Their truck was loaded with equipment needed, which reflected a well thought out business plan. The gentlemen “D” and Ben worked as a precision team and I was surprised to learn that this was only the second time they had worked together! They harmonized and performed as if they’d been together for years. This reflects their character and expertise. D and Ben were diligent, thorough and worked nonstop to finish the job. I was concerned as it was 91 degrees outside and they never took a break for six continuous hours! Their work ethics were beyond expectations. Even vacuumed the pavers and swept the garage when done! Company prices are comparable and fair but the business model… That is something to capture and emulate!

Russell Morgan

3 weeks ago

Jaylen explained the process, showed before and after videos and, provided recommendations for maintenance.

Tim Baird

3 days ago

The technician, Austin, was very helpful and professional. He quickly diagnosed the problem and offered several solutions to fix it. Very impressed!

Roger Hodge

a year ago

Frank Gay to the rescue! They had a technician out within hours and availability to replace our entire unit next day. Our unit is 15 yrs old. Carlos took the time to explain the differences between units and their efficiency. They had much better communication and customer service compared to every other company we called.

Nick Woden

7 months ago

Paid $64 dollars for them to come out and gave me a $578.33 quote to switch a shut off valve on a pvc pipe. The part is $30 and it shouldn’t take more than 20min max for a professional to fix it! Outrageous pricing !!!

FJ Negron

a month ago

He came in, Assessed the problem, gave me a quote with several options and began work right away. He finished his work and cleaned up everything he touched or walked on.

Valeriee Williams

a month ago

LOUIS JENKINS CAME BACK OUT ON FRIDAY, AUGUST 4TH 2023. LOUIS WAS VERY PROFESSIONAL AND ACKNOWLEDGEABLE. ONLY SEND LOUIS BACK OUT TO ASSIST WITH ANY FUTURE HOME REPAIRS THAT IS NEEDED FOR MY HOME, PERIOD. THANK YOU SO MUCH, BLESSINGS!!!!

Marilyn Bailey

10 months ago

Louis was on time. Louis is very professional, knowledgeable and considerate. Louis has great time management skills. After Louis completed, he had me check to my satisfaction. Louis also left me with great advice for future maintenance. Thank you Frank Guy. you have an valuable Technician.

Terry Korob-Kurtiak

4 months ago

James and Denis were awesome. Took the time to go through the whole system, troubleshooting and explaining what they found and best course of action to fix it. Definitely happy I went with them

Joseph Bristow

4 months ago

Well informed, friendly and courteous technician. Javier was on time and worked efficiently. He resolved a prior issue and current issue. He worked to save me money while keeping my ongoing quarterly service agreement updated. I have been with Frank Gay for several years and always feel they are giving me the best service for my budget.

Nancy Horton

9 months ago

We hear Frank Gay services advertised on the radio all the time, so we gave them a try and they were VERY prompt, worked diligently, and quickly to complete the job! Our tech was incredibly professional and super friendly! They will definitely be our Go-to company from here on out, and we highly recommend their services!!

Samantha Fong (Whatssaamm)

a week ago

Excellent job! My tenants are pleased and everything was done easily over the phone. I very much Recommend Marcus!

Linda Pinkerton

a month ago

We used this business for replacement of our air conditioning. Angel, Brian,and Ray we're very good and professional. We will recommend them to anyone. Thank you for your service.

Judy Kuhns

5 days ago

I highly recommend Frank Gay for plumbing. Tim came to to our house yesterday and diagnosed the issue in just a couple minutes and fixed it with kindness and respect. Thank you Tim and Frank Gay.

Janice Arbia

a year ago

Someone came to the house to check out what’s wrong with our ac unit. I thought we are only going to pay $89 dollars to diagnose the problem. I was caught off guard when he said we owed $300. He should have flat out mentioned the extra fee before doing any work. He just opened and closed the ac. He also was quoting some ridiculous amount of money to replace our ac unit. I asked him to email the specs and estimate so I can understand better what he was quoting. He never did and instead he just emailed me the invoice. I am so dissatisfied and disappointed with the service because there’s so much advertisements and hype about this company. I would not recommend. I found someone else to do my ac unit for half the price and replacing everything brand new for half the cost.

Greg C

5 months ago

The service was good, but I feel like the pricing is not fair. After a first visit where I was told my septic had issues (and I spent money to have that pumped), I had to have them come out a second time. Then it was discovered I had grease issues in about 15 feet of pipe. I was first told it would be $1500 and then I had to haggle with my plumber and he kept calling his manager. I asked if I could get an hourly price because I believed the job would be pretty quick and they said they couldn't do an hourly rate. Other than the setup of a pressure washer and breakdown, the main cleaning of the 15 feet of line took less than 30 minutes and they said it would still be $750. I still don't think that is a fair price for 15 foot of pipe and about an hour total of work. They should really have a no-haggle policy and adjustments for when an issue is easier than expected.

Amy DeBlauw Pratt

a week ago

Brandon was on time, efficient and knowledgeable. Thank you!

J H

a month ago

08/08/2023. Frank Gay Services and Daniel C. came to the rescue today, for a spur of the moment that another discipline commented that he could not do the Tile Work. And this was after a 3 way phone conference 3 weeks ago, with the Tile Co, who was not definitive in their explanation of the Tile Job’s needs. I am forever grateful for easing my mind! The Staff at Frank Gay and Daniel, were extremely understanding and accommodating. Daniel was and continues to be efficient, and shows this in his professionalism, attitude and posture. His workmanship is impeccable. I highly recommend this company and surely hopes Daniel gets recognized for his professionalism, and expertise in the field. Stay safe and healthy.

Terry Kirkbride

3 weeks ago

Our installing technicians were on time, did a professional,clean install of our new Air Conditioner unit. They were both professional and courteous.

Brantley Wheeler

9 months ago

Angel Bonilla with Frank Gay plumbing/AC was timely, knowledgeable, and got the job done without pushing unnecessary services on the customer. I appreciated his thoroughness and professionalism. Definitely will be keeping this service.

Amanda Walker

3 months ago

Our air went out, worker came out to inspect our unit, spent 30 minutes and said we needed a whole new unit at the cost of $12,000 or a $15,000 unit, gave him$90 for the service, had another company come out $200 for a new compasitor and to find out we did not need a whole new unit and air handler is a bit disheartening, also this company used scare tactics to try to get us to get the new system

Nicholas Reedy

a week ago

Cooper was extremely knowledgeable, direct, and empathetic to our issues, and not only did I feel comfortable with him as a technician, but also as a person! Keep him around and give him our thanks again!

Colandra Jones

a year ago

John Renta was a joy as a technician! He was not only on time, but he was early. He kept it real with me with my unit, and offered great recommendations on how to proceed next. He took his time to explain what I needed. As the radio commercials say, You should have called Frank Gay! Well I'm so glad I did call. Great service!

Frank McKenzie

4 months ago

Like how I get text reminder day before and when tech is on their way, tech was very courteous and informed me of all they are doing and condition of things. He did a great

Morris Ellison

a month ago

Josh camed to the house with a great smile and energy. He went right to work on a crack water line leak. I truly appreciate the professional greatness that you showed,

Roy Ray Jr

5 months ago

Louis Jenkins did an excellent job and was professional courteous knowledgeable and well informed. I would recommend Frank Gay services for any plumbing problems. Thank you.

Maureen Lenehan

2 years ago

Today Nathan Seda came for backed up showers and toilets. He very quickly recognized it as a sewer line block. We took some time to examine the water line access point. His honesty in telling me I would be wasting my money to have him snake the house to the curb was very much appreciated. CoWP is on their way to snake their part of the line.This is my third experience with Frank Gay services and they are always honest, professional, and efficient. They get things done the first time and a very reasonable price point. Additionally, their team from the back office schedulers to the technicians who arrive at my door, are friendly, helpful and honest.Honesty in a provider is so important nowadays. Thank you, Nathan, for your honesty, professionalism, and the wonderful conversation as we wrapped things up about DC, VA and Maryland!

Adam Rein

2 years ago

Ben Ortiz was such a great technician and he was able to do a quick and amazing job with my A/C maintenance. Ben was very friendly and easy to talk to, and I was so glad that he was able to give me tips on how to keep my A/C running in the best shape. I will continue to use Frank Gay for their affordable, efficient, and quick services and I recommend everyone to use them as well!

Rob Gora

a year ago

John arrived on time and was very professional and was able to answer all our questions. Plus he was able to replace our old water heater in the same visit. We will definitely use Frank Gay Services again.

Brandon P

4 months ago

Ethan was very cordial, attentive to my concerns, and handled the issue professionally. Thank you guys for assisting me with this ordeal.

Km Labs

3 weeks ago

Best of the best! Christopher went above and beyond as far as I’m concerned! Thanks a million!!

Georgi Georgiev

2 weeks ago

Wonderful experience! Very quick response, did his work properly, highly recommended!!! A++++++

Peter Torres

5 months ago

This was a Great experience and we would love for ROY to come back do our work for us ...He was awsome.

Mark Field

a year ago

My Technician Lewis did a great job. He was on-time, provided a prompt quote and was able to perform my requested services immediately. He was courteous, considerate and experienced and all repairs were good quality.

Kate Jines

a week ago

Great experience overall. He got our air conditioner fixed and had very good customer service.

Dave Power

3 months ago

The process for setting up an appointment was awesome, tech showed up on time and did a great job. Unfortunately they found a warranty issue with my compressor and wanted $2,300 to replace. The parts are covered under warranty and I asked how long the job would take: 4 hours. $500 an hour to do a warranty job? Unbelievable. Come on guys, be reasonable.5/16/23 Update: A customer rep did contact me and proposed a refund of my initial fee if I took down my review. Absolutely nothing was said about the issue I encountered. I post Google reviews to share my experience, not to get money.

John Hibbits

3 weeks ago

They were going to charge me for a trip to give me an estimate, but when the tech arrived, they didn’t charge me because there was a miscommunication

Larry La Prad

a month ago

Came out gave me an estimate on setting new toilets which I had bought ridiculously high price. Charged me $ 249.00. It was supposed to been $ 149,00 I called to cancel in the same hour as the worker was still in my house. They didn’t reimburse me my $249.00. They told I would get my money refunded back on my card, but instead they sent me a e- receipt and kept my $ 249.00, after they promised to give me a full refund. What a bunch of crooks. I will never use these crooks again. Buyer Breare. I just want my $ 249.00 refunded back on my card

Randy Franco

a year ago

Worse company to turn too. They will take advantage of the situation and charge you not finish the work than come back another day and charge twice. Never using them again. Ok so update, Frank Gay Services stood strong on there commitment and thanks to JV made good on there interactions with me. I leave the original review to say sometimes bad things happen but then ending counts and it was fair and will make me a return customer.

William Winslow

5 months ago

I called in the morning, got an appointment for that afternoon, the plumber arrived early and completed his work timely. He was very pleasant to work with and did a good job of explaining our problem and the solution.

Milagros Rivera

3 weeks ago

Mr Brian Valentin was so knowledgeable and professional. He answered all questions and never hesitate to respond. Was very accurate and cared for our needs and helped with to choose the correct service we needed. Very honest person. It was a pleasure and a relief to have him service our home. I completely recommend him if anyone calls for Frank Gay services in which overall an amazing company to deal with for A/C and much more! The tech's that did the hard work a/c installment WOW! Amazing! Fast, clean, accurate, really impressed with their knowledge and professionalism! They saved us! Thank you Ricardo Hurtado and Fernando Melendez.

JM JHNSN

6 months ago

Frank Gay has excellent services provided with very professional staff. Alex, out of Lady Lake, took me step by step on what I need to look for when taking care of and maintaining my a/c unit in between the time of check up. I would also like to thank Al for his patience and due diligence.

Beth Anderson

3 months ago

I have had Frank Guy come out and have a my pipes flushed to do to back ups. The work men were very professional and did a go job. I wanted a garbage disposal installed but do to the piping in my older house it the plumber said it wasn't recommended which I appreciated rather than try to sell me what was going to be an expensive service to move pipes and install a new sink. He was much more knowledgeable than other plumbers who have come out and was able to solve our problem with the backed up drains which two other plumbers failed to do. He also was very open about things like it would be better to buy my own sink because they sell them but they tend to be expensive.I also had an electrician come out and install and external outlet, and an electric car charger as well as add surge protectors to my electrical boxes. The gentleman who came out to do consolation was very nice and even gave me a lot of advice on solar panels and batteries which had nothing to do with why he came out for. The electrician who came to do the work was also very professional, suggested some better options for a cleaner looking installation and did a great job.They have a reasonable home warranty program I signed up for which paid for it's self on the first job I had done with plumbing. Also I was able to get the work I needed done really quickly in fast.They do seem a little on the higher end price wise. However, since the technicians were really high quality and actually were able to address my problems and answer all my questions it is probably worth it. Example I had a plumber out that charge me less but wasn't able to fix my drain problem. So it was actually to total waste.They do charge a fee for coming out but they apply it to any service you have done. They also waved the fee on one of my services because the technician was already in the area.

Chris N

10 months ago

Following the completion of a whole home rewire, I would hire Frank Gay again without question. Marcus has provided outstanding customer service and has been tremendously helpful since the very first visit. Mike, the lead installer, is professional and dedicated to his work. I would recommend this company to anyone.

Ed Da Silva

2 days ago

Carlos did an excellent job, he's knowledgeable, very professional. Frank Gay is lucky to have him. Thank you Carlos!

wilfredo suarez

5 months ago

Gabriel our technician arrived on time. Super professional and patience listening to me. He provided the service and at the end provided detail description of the service

Ron F

3 weeks ago

Josh did great fixing our leak! Would be happy to have him work with us again!

Monica Pollard

a year ago

Had a great experience with Frank H. from Frank Gay Services! He was prompt, communicative, and absolutely wonderful to work with. He came in and fixed my broken faucet in minutes after I spent hours trying to fix it myself with no luck. Absolutely recommend!Adding to my previous review to recommend Roy R.! He came out today to help me with an AC maintenance service and was fantastic to work with! He explained everything clearly and made sure I understood what was going on with the unit. Definitely recommend!

Olivier Harper

a year ago

I had a pinhole leak under my kitchen faucet that I was not able to locate. I called at 7 am on a Sunday and was told they would dispatch someone immediately. At 10 am the service technician arrived. He was very nice and courteous but automatically began trying to sell me on a total repipe job. The leak turned out to be more accessible than initially thought and he was able to fix pinhole leak with 4 inch piece of pex tubing and a sharkbight. Total cost was $500! I understand it was a Sunday but $500 for a compression fitting and 30 minutes of work is unreasonable. Again the technician was very nice and knowledgeable but I now see how they can afford all those commercials…

M Crane

2 years ago

The man that came to service my air conditioner today, Michael Ferri with Frank Gay, was excellent. He was professional, explained the repair options thoroughly in terms I could understand, that enabled me to make an informed decision. I would 💯% recommend him to anyone and will ask for him specifically the next time I call. Both my daughter and I were truly impressed with him and the service he provided.

William Sugg

a week ago

Cooper Lipinski is excellent. He is knowledgeable and experienced. He explained the problems and his recommended solutions and clearly laid out the costs for my approval. He didn't apply any pressure, answered my questions and let me freely decide. I wish that all my home service and repair experiences had been this good!!

Keri Laughter

a week ago

Jose was awesome! He arrived early, so I wasn't home, but he patiently waited for me. The issue was with a fuse in the fuse box. He said this is a common problem and had everything fixed in about 10-15 minutes. 😊 Thank you, Jose!

Christine D

6 months ago

They insisted we needed a new circuit board - $3100 cost. We later found out that should have been closer to $1600. The new circuit board did not solve the problem. Had to call them back out. They now claimed it was the main breaker. Quoted $1100 more to fix it. Called two different electricians to come out. Both quoted $275 for the same job. Both said circuit board had not needed to be replaced as that was not the source of the problem. Problem was fixed for $275. Frank Gay would have had us paying $4200 total (between circuit board that was not the problem and replacing main breaker). Will not use again.

Edith Miller

4 weeks ago

Jose Castro was at my home today doing a maintenance on my air conditioning. He was very professional

Crystal Morgan-Lourcey

2 years ago

Howard was amazing. He was really helpful and informative. Very respectful. When calling in to make our appointment customer service was attentive she offered a 40.00 coupon. I thought that was awsome. Since we had another plumbing company come out 9 days earlier. Will use Frank Gay again. Very happy.

Vincent Cook

3 months ago

I purchased a service contract for one year, they did a good job of calling to schedule a maintenance call. I guess I thought there would be some sort of actual preventative maintenance on something, cleaning ducts or something. I just felt I paid someone to come out and sell me. Then I get a bill like I signed up for a reoccurring service. I really didn't like that as I would not have signed up for it.Nope, no missed calls

Richard Lamberty

4 months ago

Tony was awesome. Same day service. Got me up and running right away. Explained everything in ways I could understand and offered choices. Very satisfied.

CHRISSY SCHLICHTER

6 months ago

We were HIGHLY IMPRESSED with JOSH GLENN!! HE IS VERY PROFESSIONAL AND VERY RESPECTFUL.... SHOWED UP RIGHT ON TIME AND RIGHT TO WORK TO FIX THE LEAK WE HAD OUTSIDE.... HE WAS IN AND OUT PROBABLY 20 MINUTES TOPS HAD IT ALL FIXED 😊 I HIGHLY RECOMMEND FRANK GAY SERVICES AND JOSH GLENN (technician) PLUS THE COST WAS VERY REASONABLE!!!!!! I'D LIKE TO THANK FRANK GAY SERVICES AND JOSH GLENN FOR EVERYTHING AND WE WILL DEFINITELY USE THEM AGAIN IF NEEDED AND WE WILL RECOMMEND THEM TO NEIGHBORS AND FRIENDS 😊👍👍THANK YOU FRANK GAY SERVICES FOR THE QUICK RESPONSE !!!!! THANK YOU JOSH GLENN FOR YOUR PROFESSIONAL ATTENTION TO OUR LEAK 👍👍👍👍👍JOB WELL DONE AT A GREAT PRICE 😊👍👍👍👍👍

Miriam Diaz

a month ago

Louis Jenkins from plumbing department is the most professional knowledgeable person that I have had the pleasure of doing work in my home. Frank Gay company should have him training workers from his department . If you need a plumbing job done ask for him. You won’t regret it .

Rafael Queiroz

3 weeks ago

Angel showed up right and time and got right to work. He was very friendly and asked me about the problems I was experiencing before trying to hop into a diagnosis, then followed through with exactly what I was quoted for, even going further by checking some extra spots for potential issues in the pouring rain. A truly nice guy who knows what he’s doing and tried his best to educate me throughout the process. 10/10 service

Kelly Graff

a year ago

Randy S. with Frank Gay was great! He clearly explained the situation and my options to me and then the repair was quick and working much better after he was finished. I would recommend him and Frank Gay to anyone needing service!

Rob C

4 months ago

Robert did an amazing job. He troubleshot the problem and had it fixed quickly. He went above and beyond and made an impromptu mod to our vanity for safety reasons. He is an impressive young man and a great representative for Frank Gay Plumbing.

Richard Gonzalez

a week ago

First time customer emergency water main pipe fast , professional service a must recommend

Mary La Mantia Arocho

6 months ago

Carlos & his partner did a fantastic job. Fixing all of the errors that Dylan did. Carlos fixed the water that was coming out cold before it ever got hot. Now when I turn on the hot water I don’t have to wait long it comes out quickly. Carlos also corrected the faucet that were outside and took them off. I highly recommend Carlos for plumbing needs.

Isabelle F

a week ago

Mario did a great job, was punctual, explained my electrical issues in lament terms, and worked very fast. Would highly recommend.

Bender Rodriguez

6 months ago

Howard from Frank Gay Residential Services was great. He worked my water heater replacement and was friendly, knowledgeable, professional, and accommodating. After assessing my needs, he gave me a few options and I didn't feel pressured into purchasing anything superfluous or excessive. After picking up the new tank, he was able to finish the job within a matter of hours.Fantastic service!

negro vega

6 months ago

Contact frank gay for assistance regarding my drain the guy came to my door ask how old the house was say its 30,000 to replace or 700 to Sanke they didn't lift the toilet not even try to flush it and just charge me 40 dollar fee for a conversation that could have taken place over the phone I think it's a scam to talk people your coming out to give me an estimate but no assessing the area to pin point the issue ..

Mark Reemsnyder

3 weeks ago

Repairman was great. On time when he said he would be, identified and tracked down a less than common shower valve and replaced it in a few minutes. Very satisfied.

I EY

a month ago

Roy was great, I really appreciate him taking the time and explaining everything to me and helping me out with the AC, he changed my compressor and explained everything to me, unfortunately, I will eventually have to get a new AC unit that I know, but he assured me that we will do our best to get as much life out of this one before having to drop that large chunk of change on a new one

Irene Chan

3 years ago

When I reached out to Frank Gay Services, I did not expect such friendly and knowledgeable professionals. Julio G. and Luis R. came on time to install the indoor and outdoor system. We had slept without AC for two nights and we were already feeling miserable but Julio and Luis’s friendly demeanor had made things a lot better. They kept us updated on the installation and when things where completed made sure the AC ran properly. There was an issue with the drain pipe that they found and I would have never known if they did not do their due diligence. Julio even made sure to sweep up after everything. It’s been a rough two days but I’m really grateful and appreciative of all the techs that have come out and just made things so much better. Frank Gay Services really knows how to hire their team members. Consistency, knowledge, interpersonal relationship, professionalism, and quality are what I can say about this team. You guys have made me feel like VIP. Thank you!

Beverly D. Burgess

4 months ago

Eric, was on time, product knowledgeable, he educated us, and he installed an outlet for our dryer, he made sure that it was working before he left, he checked the other electrical breakers in the panel, and saved us $750.00.We will definitely be asking for Eric again when it comes to taking care of our new home.We will be using Frank Gay for our other home needs and preventative maintenance for our new home, thank you.The Burgess Family

William

3 months ago

Fernando M. Is very professional and very knowledgeable removing and installing A/C unit.After the job was done he ensured I was able to operate the A/C unit and waited until I finished the walk around to see the finished product. It was a pleasure dealing with Fernando M. Thank you.

Nanna Mills09

6 days ago

He is so sweet, took the time to explain everything , he didn’t try and pressure me into services I can’t afford at this time , if I could I’d give him a hundred stars. Will definitely be telling friends ,neighbors , coworkers to call this company for their a.c needs

James LeGrand

10 months ago

Ray Bertholf from Frank Gay Services was great! He arrived on time, was very professional and courteous, showed great respect for our home, and quickly repaired the leaking pipe in our attic, which was in a very odd spot. We plan to continue to use Frank Gay Services across all of their verticals going forward as a result of this highly positive experience.

Z

5 months ago

A/C has been blowing but not cooling so needed it addressed asap. Sent a chat via the website, heard from someone within minutes to schedule a same day appointment. Glen arrived on time. I appreciate that the cost of the diagnostic goes toward any work you get done. Although we could not afford all of the suggested repairs we needed, Glen did explain everything with photos and offered his expert opinion. He was also not pushy. He was polite, friendly and I feel, went above and beyond today. The process with this company was easy and seamless. Got notifications via text for updates too. Even received a photo of Glen so I would know who was coming. Very pleased with the service I received today. Thank you Glen and Frank Gay Services!

missy

a month ago

DON'T I REPEAT DON'T USE THESE PEOPLE! THEY TOLD ME THEY WERE SENDING SOMEONE TO REPLACE MY DISHWASHER INLET VALVE AS I REQUESTED OF THEM THEN WHEN HE GOT HERE HE SAID THAT'S NOT HIS SPECIALIZATION AND HE DOES NOT KNOW HOW TO DO THAT. I HAVE REQUESTED A REFUND SINCE THE TECH COULDN'T DO THE REPAIR WITH NO RESULTS. AND THEN THEY FOUND THINGS TO CHANGE ME FOR I DIDN'T ASK THEM ABOUT. THEY WANNA CHARGE ME $1200 FOR A NEW HOT & COLD WATER KNOBS AND PIPING CHANGE JOB I ENDED UP PAYING $400 FOR W SOMEONE ELSE.REPLACING HOT COLD VALVES UNDER KITCHEN SINK AND INPUT VALVE ON DISHWASHER ONLY. THEY SAID GUY COULD DO DISHWASHER WHEN HE GOT THERE HE COULDN'T BUT HE FOUND A INSANE PRICE FOR IT FOR SOMEONE ELSE TO DO!LOTS OF OTHER THINGS TO CHARGE ME FOR I FOUND OUT LATER I DIDN'T NEED! SCAMMERS! WANNA CHARGE ME $3000 FOR JUST PUTTING NEW VALVE KNOBS IN 3 BATHROOMS IN MY HOUSE. DON'T USE THEM! DON'T WASTE YOUR TIME.

Manny Rosado

a year ago

Josh not only he did a great job, he also explain everything in details. These are the people that I wish we had more of. His service to the customer were exceptional, if I had any other jobs that needed to be done, I want Josh back, if I needed to recommend Josh will be the person that I will recommend. I work in the hospitality industry, to me the most important aspect of the business is customer service. If I own a business Josh will be the type of employee that I would hire.

Cindy Parker - Realtor

2 years ago

My experience with Frank Gay was very positive. They answered the phone the first time and was able to make an appointment to repair my AC quickly. The other company needed three days to visit when our AC stopped working. The representative was professional and clearly explained our problem. I highly recommend Frank Gay.

Tim Soto

9 months ago

Cameron came out and helped us pinpoint the leak that was coming from behind our kitchen cabinets. He was fair and honest. We had two other companies come out that wanted to rip out the bottom cabinets to find the issue that was clearly identifiable from a trained eye. Thanks again, Cameron!

A PDLane

10 months ago

I contacted Frank Gay Residential Services and found out they provide plumbing leak detection services. Setting up the appointment was quick and easy! Their field technician Cameron O. was punctual, professional, knowledgeable, and respectful. He provided excellent service when identifying the possible causes of a recent water leak at the residence. His expertise, professionalism, and feedback are greatly appreciated.

krysten wilkerson

2 days ago

Connor was very helpful and thorough in explaining everything.

Bradley Drenning

a month ago

I've had them come to my house for both HVAC and plumbing and they have been amazing. They answered all my questions and gave me honest feedback. Didn't try to hard sell me on anything and in the case of the HVAC issues they saved me ton of money. If you're looking for any residential services I can't recommend them enough!

Lisa Wayte

6 months ago

Techs were very knowledgeable, professional and experienced. They explained the process and went over their findings and made recommendations for improving our AC system for the preventative maintenance.This will be my go to company for all services now. We have used Frank Gay for plumping and electrical in the past. I am very pleased.

Ken Roughton

a year ago

Unbelievable! After sending a camera down our drain and telling us the drain pipe had collapsed under the building, we tried for 11 days to get them to give an estimate for the repair. We finally told them we will pay for what they had done, but are going to another contractor to get the actual repair done. They promptly sent a threat to put a lein on our property if their bill is not paid in full!This is not how a reputable business operates.

Brian Blevins

a month ago

Ron did a great job, working around some logistical adversity (new roof and dishwasher being installed simultaneously), and water is flowing free and clear, so all good! Another Frank Gay success story! Thank Ron Biitner!!

Natalia Kelley

9 months ago

Absolutely excellent! Came over to fix the pipe the same day, even if it was after 9 pm. Fixed my water. Very professional. Would definitely recommend and use the service again

Patrick Porter

a month ago

Devin our tech was very professional and easy to work with when he installed our hot water heater. Not the cheapest BUT best value on the deal.

Tamara Walters

5 months ago

Alva did an excellent job explaining the issue and taking care of it for me. I would highly recommend him for his great personality and excellent service
Thank you!

Patti Schultz

a month ago

Hello, I’d like to take a moment to say thank you to my technician Ronnie, who came to our house to fix our air conditioner, and his professionalism was outstanding just to know that there are still a few of us out there to not only enjoy their job, but to share well with others in their knowledge of helping thank you so much, Ronnie

Jeremy Fischer

6 months ago

Mr. Williams was the ultimate professional and walked me through everything he was trying to accomplish. 100% would request him to come work on any plumbing issues I encounter in the future.

Pedro Souza

a month ago

Worse service ever. Paid for nothing technician came to my house and even though I pointed where the problem was he didn’t check properly. Now two week after I have a huge leaking in my bathroom and cannot even schedule an appointment. First made an appointment for Saturday 10 am, the technician called me at 3:30 pm saying that he was 30 minutes away. I then asked to reschedule for today the earliest time available, and they said that it was done. Just called and the appointment was not rescheduled as it promised. Lost another time of work because of their terrible customer service. Do not recommend at all!!

Dawn Horvath

6 months ago

This was my first time using Frank Gay and I will definitely be using them again when needed. Very knowledgeable and professional. Highly recommended

Terry Frazier

6 days ago

My experience with Frank Gay seems to have been better than a lot of others. I called them to quote on a new hot water heater for my recent home purchase. The tech (Ralph Emeran) arrived on time and was very professional and courteous. Of course he tried to upsell me on a few items as it's part of his job and was respectful when I declined them. The price quoted was higher than I expected (I DID do my homework) and they were willing to negotiate it to a more competitive cost and I had the install completed the same day without any issues. I have no complaints and would easily recommend them.

May Pinkett

5 months ago

Frank Gay plumbers, electricians and HVAC technicians are the best. They’re well qualified, punctual and professional too. I highly recommend Frank Gay services.

יהונתן עובדיה

a year ago

Our Master Bedroom shower handle came off. Hired this company to install a new one. Cost over $700.00 for a 30 minute job so be prepared to pay alot. After they left hot water is coming out lukewarm. Before they came to fix the handle water came out steaming hot. Called them again since this is covered under warranty and technician installed incorrectly when putting handle back on. Should be an simple adjustment since technician did not put back in properly. The new technician that came in today seem like he was not that experience. We tested other shower heads in the house all are coming out super hot but not the master bed after they did the job. At the end of the day he said not under the warranty and need to pay another $600 plus to replace the entire unit. Unbelievable. I declined to robbed another $600 plus. Do not recommend.

Felix Herrera (FLEX)

a month ago

Gavin was very professional and answered all my questions and gave feedback, as well as good advise for ensuring I have better maintenance of my a/c unit. I was very happy with the work he performed and explained every detail while doing it. He was very knowledgeable of the Frank Gay product and thanked me, for letting him know that my units has been working great and I’ve been very happy with it. I don’t write many rating feedbacks because not that often that I run into a person like Gavin, but he made it very easy for me to write about him and I wanted to lift him up for being an amazing young man.Sincerely,Felix M. HerreraFine Art by Herrera LLC

Casey Anderson

a month ago

He was very conscientious about the things Frank Gay does as a business. He also has tons of knowledge in the electrical field, and most important has ethics...I was very impressed!

Kelly Cavalheiro

a year ago

I requested an appointment for an evaluation of our electrical systems to our outdoor pool pump. Donald was able to confirm that we in fact had no problems with our electrical and that it was most likely the pool pump that needs to be replaced. Since he was there he took the time to go through the house and answer any other questions I had about electrical functions throughout the house. He was very knowledgeable gave us great tips and was very polite and courteous. Two for two… Frank Gay Services has not disappointed since I joined their maintenance membership with them.

Zee Say

a month ago

James Astacio worked diligently on my air conditioner. He was able to fix my system to cool my home in a couple of hours. His professionalism and experience were obvious in the way he handled my very old system. He gave me very good options to consider as my system will probably be unfixable after a time. He demonstrated kindness, compassion and understanding when I experienced an emotional moment after receiving a phone call. His work ethics were clearly evident and I knew that I had made the right call when I chose Frank Gay Plumbing yesterday morning. Thanks, James. Z.

Chad Mandy

3 weeks ago

Darius was very professional and patient. He was able to take care of our problem and answer all of our questions. He even waited for me to come home, as I was late to the appointment.

Vonna Morlen

2 years ago

We have used Frank Gay several times, always satisfied with service.Today we had a maintenance appointment for our A/C.And we were pleased to have service tech. Javier. He checked everything, then we had a table conversation.He went thru every detail with us in depth.He was very professional and completely knowledgeable of our system. I would gladly welcome Javier for any other service we might need in the future.I

Gloria Gregar

9 months ago

Eric Nieves the electrician was an excellent tech. He is Friendly and professional. I would recommend him. He helped me with other issues in my last kitchen too.

Jacquelin Munns

3 days ago

Cody was very helpful. He demonstrated knowledge and accuracy. He was respectful and well mannered. Perfect employee

Eddie Bly (Black2017)

5 months ago

Cal did a thorough job on the inspection and made valid recommendations. Very professional and courteous. Great job!!

Robert A. Abordo

a month ago

Very reliable, just like the commercials. Was able to get a leak fixed for a good rate. Will use again in the future

James “Yimmy1” Carpenter

2 years ago

Had called competition and response time was Tuesday at two. Oh by the way it’s Sunday morning. My A/C went out in the night and I live in central Florida and we know it’s hot. So I called the people who installed the a/c and they could get here as soon as Tuesday. Now me with four kids and a wife says, nope not acceptable. So hearing the Frank Gay commercials and never using before I called and got a same day appointment!! So I stopped looking and waited. My time frame was wide but I get why, it was from 2-6 he came at well 5:30 give or take ten minutes. But I am far away from local, so still in frame. Service was friendly, professional, and informative! So came out with a new capacitor and a yearly service plan with Frank Gay services! Definitely good and reliable.

Norma Vazquez

a week ago

Jose was very friendly, helpful, and professional. Although we didn’t accept the services (not in our budget), he was very patient and understanding. He took his time to analyze everything before quoting, and I appreciate his assistance. Thank you Jose!

Russy Ee

a week ago

The electrician came on time, very friendly and professional. He spent more times at my home try to checking out the problem with better ideas. I will definitely continue use Frank Gay for the future I'd there's any issues. Thank you FG!

Tricia LaBar

a year ago

Oh my word, I cannot recommend this company. They have been to my house 10 times on a new AC. It is drain is clogged...okay that was 4 times, if we put in a $900 pump it will work okay I have it installed. I go out of town two weeks come back my system shows fail in 72 hours. It is always something else. Thousands of dollars on a ONE year old system! Oh and the Family Member I have paid twice in 3 months and by the way, there is no help, no discount, not sure what that was for. No matter what they charge a 129 service call

Randy

a year ago

The service was top notch! I’ve had nothing but nightmares with other companies but mike from Frank Gay Service was literally a subject matter expert. He was on time and very professional. He was able to provide the necessary information and answers to all my questions. He was very thorough and went above and beyond what he was asked to do. I will definitely do business again with him.

Colleen Miller

a month ago

Juan was awesome!! He kept us updated on his arrival time, arrived on time, and was very friendly. He listened to us, diagnosed the problem, and fixed it quickly. He also gave us lots of great information to better understand and maintain our HVAC system. We were very happy with the whole experience!

Jaclyn Howard

5 months ago

Lewis came out to give us an estimate. Very helpful, answered all our questions, very professional even sending us a text when he was on his way. We're still in the deciding stage on repiping, so his information was very valuable. I would add that when I initially called, the rep was pleasant enough but clearly reading from a script, some of which did not apply. Scripts are fine as long as it's not so obvious that it makes you feel like just a number, not a valued potential client.

Daniel Stephens

a month ago

Cooper (our tech) not only fixed the problem but he showed me exactly what he was doing and explained how to do it in layman’s terms.

Olga Sanchez

5 months ago

Carlos Narvaez was very professional, and helpful. Definitely Carlos went above and beyond explained to me very patiently the status of our unit and showed me the different options we had to make our AC work better.

Heather Browne

a year ago

I could not believe how fast and efficient this company is! Our technician, Cameron, was extremely friendly and professional. He explained every detail of the project and made sure all our questions were answered before he began. We will definitely use the Frank Gay company again!

Petra Coffman

a year ago

Lacorey was very helpful and knowledgeable. He answered all our questions regarding the clog in sink drain. Was wonderful and solved the issue in a timely manner. Very professional young man. Thank him for us again.Today 6/3 Alex Seda was sent out because of a leak I found under sink after lacorey fixed drain issue. He is very knowledgeable, professional and understood my concerns. Showed what and why happened and what needed fixed. Alex showed up on time and is a great asset to your company. Thank him for us again. I'm thankful to Dana also for setting up appointment for Alex to come today. Hope you give employees good merrit incentives because they deserve them.

Bryce White

2 months ago

Roy Ruiz really saved the day. my AC was broken. He came right away, was very Professional and and explained the issue and fixed the issue quickly. Thanks Roy

Firas Kais

10 months ago

I would give no star if I could. Very unprofessional and have no word. They way over charged me for repiping, installed the cheapest pipes in the market, and didn’t finish the job. I’ve been trying to get them to come back and finish the job over a month. Three times they schedule me for an appointment, but they never show up. I’m still waiting. Also, they lied in their quote. They over promised me that they would fix additional items verbally, when time came, the manager told me that it wasn’t part of the job. I strongly DO NOT Recommend. Very frustrating. Trust me, anywhere else is better. I will never use their services again.

Thomas King

a month ago

Very friendly, explained everything to me and answered all my questions quickly and professionally. I will definitely recommend them and continue to use their services in the future!

Kelvin Forde Jr

10 months ago

Zac Kolnicki and his manager were fantastic! Super transparent and super knowledgeable about the work they perform, and truly lived up to the radio advertising of quality service, the frank gay way. Zac was very friendly and helpful the whole time and went above and beyond while performing the work on my toilet. Inspected the pipes and everything, even let me know that the previous plumber was silly enough to accidentally put a second wax ring in the ground! He cleaned up after himself and left the toilet and bathroom clean10/10

Iris Brown

a year ago

David was great. He was Knowledgeable, patient he took time to explain everything .He was never forceful or pushy.. while awaiting the installation of my new system, He brought a portable system in for me to use. I appreciated his condersideration.We need more David's .!

Heather Armstrong

a year ago

Amazing service!! Very professional! Friendly, knowledgeable, helpful, efficient, and trustworthy. Josh Glenn did an amazing job. Would definitely recommend.Frank Gay is not the cheapest but it seems like most of the prices out there are pretty similar so why not pay a little more for peace of mind with quality?

Derek Huston

a week ago

Dwayne arrived on time and figured out the issue we had. Ultimately our sewer was damaged from a utility install. Dwayne identified the problem and arranged for repair work by the offending electric company. I was expecting to have to do that part myself. Worth every penny!

Steve Davitt

4 years ago

We hired Frank Gay Services to install external lighting around the perimeter of my 85 year old dad’s house after he had been repeatedly robbed by a homeless man with a drug habit. I explained the situation and the need for a quick response. They sent an electrician out the next day. John A. was wonderful. He was on time, professional, very pleasant and accommodating. He was very patient with me while I explained the safety issue and the need to completely cover all areas. John really knew what he was doing and helped create a package that was perfect for us. He gave us options to help decide what would work while being respectful to our budget. We were very impressed with John A and Frank Gay and will definitely recommend them for work in the future. I am delighted with the service John A provided for me and my dad. He is safer because of it.

Wanda Adams

4 months ago

Melvin has done several job at our home and each time he goes above and beyond and always with a pleasant and professional demeanor.

Gina T

6 months ago

Came out for a water leak on something they fixed. Was there all of 5 mins. Charged 200 dollars and 12 dollars for a drain stopper they never even gave me. Called asked to speak to someone it’s been two days and no call.

Ron Scully

10 months ago

Replaced water heater resistance heaters. The technician David Vasquez performed very efficiently, was engaging, and explained the details of the repairs required, as well as alternatives that could be considered. He is definitely an excellent representative for his company.

NG Paulson

2 months ago

I contacted Frank Gay when my AC pipe froze up , it was probably low on freon. The repair man Roy Sept. 30 did not perform any diagnostic testing, simply said I needed a new unit for $10,300. I asked him to inject the yellow dye to find the leak and he refused. I asked him to use the freon sensor to locate the leak, he said he had it in his truck, but he refused to use it. He had a clever reason not to repair the unit, only to sell me a new one and had a sales book. Frank Gay did not send a repair man, they sent a salesman who bad mouthed my existing unit. Then he charged me $89 and left. I had to call another AC company to replace only the evaporator coil the next day for about 10% of the cost of replacing the unit. Frank Gay called me and said they would refund my $89 service fee if I removed this post, I prefer others know the truth about them.

Daniel nieten

a year ago

With all the radio ads for Frank Gay, I was skeptical, however, unlike many other services, where they are late there is poor communication, or they can not provide the service for several weeks. The entire process was painless, from scheduling the appointment online, to the notifications, through the actual service. The technician was professional, friendly, and efficient. I will certainly use them again and I highly recommend them.

James Rathburn

a month ago

Jaun Parra Was extremely professional, on time and listened to my needs. He was very careful inside of my home.
I felt very comfortable with him. Wonderful top-notch service. In my eyes, one of the best.

Iran Watson

a month ago

On a Sunday afternoon I had a leak from the main water line. Cooper was our technician and he came out and was professional, knowledgable, and proficient. He went above and beyond to show me the issue and did a great job.

Melba Gonzalez

a month ago

Chandler Starr was very knowledgeable, kind & patient. He explained everything to me clearly, he was fast & efficient. Thank you Chandler

S Y

2 years ago

I had a leak that we could not trace and called Frank Gay, they sent out David Quinton as the plumber and I could not be happier.David was exceptionally professional, very understanding and helpful, explained everything down to the letter so we could make the most informed decisions. He was polite and very informative, came in with booties to protect my house and a mask which was greatly appreciated. He took the time to help us understand our options and ensure we were making the right decision. A+++ SERVICE, definitely recommend and be sure to ask for him specifically way above and beyond!!

Angel V

5 months ago

Our technician Micah Johnson was very punctual, professional, attentive and did an awesome job. First time we use Frank Gay Services and are very pleased with the service. Would recommend to anyone in need of their services.

Nicci Gibbs

2 weeks ago

David was here early In the morning, assessed what needed to be fixed and had it done in a timely matter. Appreciate the quick response.

Jennifer Pack

3 weeks ago

Austin was amazing! He was very polite and informative throughout the entire process. We had an issue with power and he stayed late and worked so hard to make sure we were pleased! I would highly recommend him and Frank Gay for all of your plumbing needs!

Russ

10 months ago

Called them to repair my toilet, only because I used to use Kiley & Sons. They showed up on time for an estimate which was a floating amount depending on how you questioned them. Got the toilet repair amount settled for $273. Asked them to replace a shower head which I had already purchased and they wanted to charge $298 for unscrewing the old one and putting on the new one, a 5 minute job at best. These people are ones you shouldn’t use and can’t be trusted.

Camille Sillaman

5 months ago

He called prior to visit and gave me the eta time. Arrived with a smile and accessed the situation. Gave me options and worked to do repair. Professional, courteous, and friendly. Did a fine job updating my system. Am happy with the job. But plumbing is expensive no matter who you call.

Paul Gibson

10 months ago

Jack, Harold, and the entire Frank Gay crew were phenomenal! They were always on-time and communicated throughout the entire process. The repair work was solid and because of that, we now have peace of mind whenever we use our plumbing! I highly recommend Frank Gay Services!

Dale Brill

2 weeks ago

Alexis is a consummate professional. We hated to incur the unplanned expense, but she made us confident that Frank Gay would prove to be the best possible service provider. Alexis listened and responded to “what if…” questions with comprehensive detail. Her patience and expertise serve the company and her clients well.

tarps15

a year ago

AC capacitor went out and went online to book an appointment. I was able to get one from 10:00-12:00 and Randy was very punctual. He was able to replace the capacitor very quickly and got our AC up and running again. Great service!

Paula La Porte

a year ago

Awesome service! I was told the window time for the service was 10 am to 2pm, and the technician came right at 10am. He fixed our A/C in a fast time and everything was working right. I will definitely use this company again. They have always done a good job every I have called them.

Mary Miller

8 months ago

I have to say the tech Chris is very professional and caring. He did everything and gave me his summary if what i needed at this time. I will recommend him and the company without hesitation.

Daniel AuBuchon

a week ago

Darius S. Was great. He took his time to evaluate my AC system to help me make the right choice. So far so good!

Jennifer Caraballo

a month ago

Roy was a great technician. He was very knowledgeable and professional. He answered all my questions and provided several options to get my issue fixed. I would definitely recommend Frank Gay.

back to life

a year ago

Please get multiple quotes before you use them. They bring new meaning to highway robbery. Found out they are know owned by a large entity and they operate like one. They shove the Family Plan down your throat so you will save money. Then charge criminal prices. For instance, $350 for a tank rebuild. Yup, those plastic parts you buy from Home Dept for under $20. Then come back out the next week and say sorry that didn't work, you need a new toilet. $700 for a new toilet and and install. I actually thought that was high, but fair. I call to get my $350 back for the tank rebuild and they said, we took that off of your bill, normal price for the toilet and install would have been $1,030. Are you kidding me? I don't think I've ever written a bad review in my life, but if I can protect others from getting taken advantage, it's worth the 10 minutes to submit. Very, very disappointed. Go with a locally owned plumber for sure.

Mark Ross

3 days ago

Louis Jenkins was on time and within 10 minutes know what I needed done. He then worked on scheduling the job only 2 days after his visit. Thanks Louis!

Charles Orrett

3 weeks ago

Very professional resolved the problem both technicians did a fantastic job installing the new a/c both were very professional. Very happy with the job.

Patty Larr

a month ago

I was very impressed. Connor was such a nice young man. He explained everything and made sure everything was good before he left. I will definitely use them again.

Richard Lemon

10 months ago

Jesse was the tech from Frank Gay Svcs. He arrived a little before the scheduled time but had texted that he was on his way. He diagnosed the problem with the garbage disposal first. He was unable to repair the old one so he replaced it with a new model. We are happy with the service and Jesse's expertise.

David Wang

2 weeks ago

I had an appointment for my water quality issue. Josh came and explained everything which is professional and kind.

Merila Cintron

a year ago

We called the company for possible problem with our vents. The technician came in on time, fully geared, and performed his checks diligently. He found no problems. The visit was free of charge. Findings made us rest better. Job well done! Thank you Frank Gay!

vicky gouge

a month ago

I canceled because it was not doing what I had called for but the guy was very nice about it and if I have a problem with it I will definitely call Frank Gay

Krish Entertainment

4 months ago

They fixed the issue - but never told me how much I was going to be charged and because they had my Credit Card on file, they charged whatever dollar amount they wanted and added all these miscellaneous fees. They only serviced our location for not even 1 full hour and charged us for 4 hours of work. Use a different company or make sure you have in writing how much the cost will be. I will never use them again. Unprofessional. Called and emailed multiple times and still am to dispute the price, and they claim their time and work was justified, but we never agreed to it or gave them acknowledgement or were made aware of cost.

Maria Hoover

6 months ago

Daniel was very professional and helpful, and went out of his way to make sure I had a new working AC this morning.

Marcia Forsythe

5 months ago

Julian came to look at my meter box and outside panel. He went out of his way to make sure I was taken care of. He even talked to the customer service person at Duke Energy for me

Susan Ryan

a month ago

Torrian came to our house to help with a backed up plumbing problem. He was timely, professional, thorough, and empathetic to our needs. Thank you, Torrian:)

Christine P

a year ago

Our water heater sprung a leak on a Sunday evening and while we called several 24/7 emergency plumbing companies, they were booked solid and couldn't spare anyone. Thank goodness for Frank Gay, who sent Joseph out within 30 minutes, who was able to solve the problem and provided quotes to avoid future issues (replacing water heater, replacing pipes due to the age of our home).

Jeanie Burrier

a week ago

Thank you so much for coming out on a Sunday evening. I greatly appreciate all your hard work !

Yaritza Colon González

a week ago

He was one of the very best that have come out and helped me solve my problem. Thank you.

Vasana Burfield

4 months ago

Frank Gay-The guys did a great job getting a new AC units and supplies out to my house. They took out the old AC units and pipes, replaced with the newer AC Units installed it all and the pipes with it. Also installed a new thermostat. And cleaned up after there done. I am so happy and it’s really cool in here, even my dog Rocky likes it too. Thank you so much! 🤗😊. Vasana B

Colin MacFarlane

2 years ago

Josh F. was an amazing technician. I was worried when, after he scoped the project he had to call his manager to see if he was cleared to perform the work that day, but he was able to do it. He did it well, adapted to the unexpected twists and turns one tends to find behind old walls, and was personable and professional the whole time. The business process had me anxious, so I would confirm upon scheduling they will be able to do the work too, but the work was top notch.

Rai Muniz

3 weeks ago

Very professional and knowledgeable. Was able to check and verify the problem on my AC

Meredith Meyers

3 weeks ago

Mr Nick is an outstanding technician - he was respectful of my home, resolved our A/C issue and cleaned up all the residual water from the leak. The culture at Frank Gay sounds very positive and am happy to give them my business. THANK YOU!

Asif Bhimani

a week ago

I engaged Frank Guy Plumbing for a shower valve replacement, that was completed within 20 minutes. The service was professional throughout the process. However, the cost presented an initial concern, with an initial quote of $466, eventually reduced to $350 after negotiation. While the service quality was solid and efficient, the pricing left a slightly negative impression on the overall experience.

Sue Ferrebee

a month ago

Thanks so much for the great service. MIichael did a great job and kept me informed

Jade Kramny

4 days ago

Frank Gay Customer Service Team is very professional and always willing to help you in any situation. Grateful for the service that I received from them.

Andres Aislant

a week ago

Good customer service with good information and explanation of the issue damage he perform an inspection inside outside and attic recommendations about it etc

John Dutt

3 days ago

There were 4 Frank Gay Services technicians who assisted in designing & installing our new A/C system; Roy Ruiz, Randahl Rojas, Tripp Evans & Joey Burgos. All 4 were prompt, courteous, knowledgeable and hard-working who kept us informed of the progress every step of the way. They represent the best in what we look for in contractors who help us with our problems!

Luciano Crippa

10 months ago

Wanted to acknowledge the good work from John Renta, one of Frank Gay's AC technicians. Frank is definitely not the cheapest service in town, but in general you do get what you are paying for.

Briana G.

2 weeks ago

Brandon Hittenmiller visited my home to do my routine plumbing check with my membership. This was my first time doing this but Brandon made me feel very comfortable asking questions to better understand my home plumbing needs. Brandon thank you for going above and beyond to give me the tools need for better plumbing. With this routine he did flush my water heater, balanced my water pressure throughout the house, and check my sink plumbing lines. Thank you! Again amazing job

Mark Neenan

5 months ago

Needed a last minute repair before family arrived the next day. They were able to someone out rather quickly and Angel was amazing! Very professional and well mannered. Did a great job and enjoyed talking to such a mature young man! Would definitely use Frank Gay services again!

Sarah Bluto

a year ago

Today Jaylen came to our home in Lake Nona. He was our assigned plumber and he was fantastic!!! He was on time, very friendly, professional, trustworthy and knowledgeable.My husband and I would absolutely use Frank Gay Services again and if we ever need future plumbing assistance we’ll be sure to request Jaylen Roulo!

Christopher Castillo

3 weeks ago

John Solved the problem of drainage by finding the broken piping for our leaking A/C and fixing it efficiently and professionally and gave good information on maintenance

Angelo mannino

a month ago

Cecil was great! On time and very professional and knowledgeable. Thanks again for the quick repair and response time!

James Baker

5 months ago

Micah was great! Explained everything to me and told me what I needed to be done in the future. Highly recommend.

E Kroll

2 years ago

Frank Gay determined that my water pressure was at 90 psi, which was causing my pipes in my water supply to “sing”, making loud humming & moaning sounds. High psi was causing pipes to vibrate within the walls of the home. The old pressure reducing valve was replaced with a new, high quality valve. The serviceman had a fully stocked truck, so I didn’t have to wait for parts to be ordered. He fully explained the steps he was going to take and why each step was needed. As a result, I feel informed and confident about the service visit. Also, the serviceman was very professional & courteous & friendly & was on-time. Work & parts guaranteed for 1 year. Documentation includes before & after pictures.

Wanda Rodriguez

3 weeks ago

Randy Singh is a very nice person and explained everything to us.

Robert Ingram

a week ago

The service guy was excellent. He took the time to explain everything that was wrong, so I could clearly understand and make informed decisions.

Jaylando T

a year ago

The Frank Gay associate (Connor) arrived within the first half of the window, notified me before arriving, was extremely professional and covered all questions/concerns before beginning work. The work was completed in a timely manner, as well as all remaining trash was cleaned up and disposed of. Believe it was a great price and will definitely use Frank Gay services again. Thanks Conor!

Henry Willis

2 months ago

Last week I scheduled Frank Gay Plumbing for my 79 year old mom. All she needed was a basic kitchen faucet and to unstick the bathroom sink stopper. Her estimate was $1,231. Is the going rate? I ordered a $70 faucet from Amazon and will install it myself.The next day I received a follow up text message from Frank Gay Plumbing. I inquired about an $1,200 faucet and the only information I received is they could install a faucet for $451 if I provide that faucet.I'm not happy with the above experience. But if that's the going rate then I really have nothing bad to say about Frank Gay Plumbing. Online scheduling was easy, tech was on time, received text messages and a photo when he was on his way and the tech was very nice to my mom.Via texting, I asked that someone in management follow up with me:Me: No one from management has contacted me to discuss the estimate of $1,200 to replace a standard faucetFG: We can install a faucet you supply for $451++++Received a call from customer care. No justification for the pricing could be provided. Their best justification is a one year warranty on parts and labor. I made repeated requests asking for a call from someone that has the ability to address the pricing.

Andrea Grabowski

10 months ago

Angel (maintenance technician) was prompt, courteous and thorough. I really appreciated that he took pictures of each item that he checked and then took the time to walk me through what was done. He offered a few recommendations, but there was no high pressure to purchase any particular service or items. I really appreciate the full service and professionalism that Frank Gay and their representatives provide.

KevSlides365

5 months ago

These people are a joke, I had to pay 200+ Dollars for an water leak inspection for the guy to do absolutely nothing to tell me the exact location of where my leak was, and the wanted me to pay 500+ more dollars just to use a detection machine. Don’t fall for the trap this company advertises on the radio. Apparently They have alott of money to spend on there very repetitive irrating commercials on the radio, But Charge a ridiculous amount of money just to find a water leak. NOT WORTH IT!!

Candrice Ritter

3 weeks ago

Kenneth is very knowledgeable, and takes his time to explain everything in detail.
Professional, friendly. Would definitely recommend to a friend or colleague!

Tabitha Luke

a month ago

Darius arrived to our house at the beginning of our service window and quickly found our issue and had us repaired with cool air flowing throughout the house faster than I thought possible. He was professional, explained everything he was doing and the repairs required, and made us very happy customers! Thank you, Darius for saving the day and keeping us from another miserable nights sleep!

Zach Whetstine

a month ago

Called Frank gay for an AC issue. First people came and checked out the unit and said it would be a $1600 fix. Second guy came and “fixed it” well he didn’t. And after many weeks of calling and not getting a response from Frank gay we FINALLY got someone back out and what did he say? “Oh you might have a pipe issue” so these people charged us $1600 WHEN THEY DIDN’T EVEN CHECK EVERYTHING IN THE FIRST PLACE!!!! Would not recommend to ANYONE

Allan Fassett

3 months ago

We are retracting what we wrote this morning. We got a call from Frank Gay's office, customer service within 3 hours of leaving the post. They asked how they could fix it and make it better. We gave them two points that they needed to do with their business and one for us. Within an hour and 45 minutes later we received a call stating that they are going to fix the two problems with the company and the one for us.Like I said in the beginning of my first statement the workers did a very good job. we are pleased with their work and please with company fixing the three problems that we had with the company. These fixes will help customers in the future!!!

Anne Flenner

a year ago

I am so grateful for the service I received! Jaylen Roulo was so helpful and kind. He took time to diagnose the problem and then go above and beyond in teaching me about my system and how to help prevent a problem in the future. He as courteous and knowledgeable! I am grateful that he turned a stressful situation into a fixed one in a short amount of time!

PATRICK BARTLEY

2 years ago

We were recommended by a friend to call Frank Gay Services for an electrician on Monday night, 06/28. Our appt. was made between 10 AM to 2 PM on Tuesday, 06/29. We got a call & text from Josh F., the technician, that he'll be here within a half an hour after 12 PM. We were so happy that he's on his way! After he arrived, he's definitely ready to help us with the short voltages wiring issues on our dryer outlet plug socket in the wall. He narrowed down the issues toward the circuit breaker box panel and discovered the bad 30 AMP breaker needed to be replaced. Now, our dryer is working with heat! Plus, he also repaired some no AC/DC outlet plug units in two bathrooms, dining room, carport and back porch too! We were very please on how well he professionally explained the details about repairing, replacement and upgrading the 37 years old circuit breaker box to be safe in the future. We highly recommended him to do more servicing for us next time! :-)

Anabel Fernandez

3 months ago

Had a tech come out for a backed up toile on a Friday. $800 dollars for him to go on our roof and snake the clog. Couldnt do it then told us he got his equipment stuck so they’d have to build a drain Pipe for our house to fix the issue. Our house already has a drain, but the tech couldn’t find it so he said they’d have to build one. We paid another $200 to set an appointment up for Monday. Saturday morning we found the location of our drain which always existed. Called the tech to let them know we needed someone out to our property asap as now our entire house was flooding and that we no longer needed to install a drain because we found it. Tech said Saturdays are for emergencies only. I think your entire house been flooded with sewage water qualifies as an emergency especially when they already came out, received payment did not fix the issue.I called customer service to request they come in today or to give me a refund and the rep said they would “let me know about getting a refund” and then hung up on me. Would not recommend to my worst enemy.

Shaye Stall

a month ago

I spoke to a very sweet lady when booking the appointment. She was able to get me an appointment the same day so I did not have to suffer the Florida heat. Christopher M., was kind and professional. He was working his tale off to clean the AC unit outside. Frank Gay also gives options and quotes that are reasonable and easy to understand. Super pleased.

Debby Sutton

5 months ago

Professional on time full maintenance completed, electrical and smoke detector life safety and preventive inspectionHe would make an excellent trainer, I went around with him as he inspected each area he fully explained to me the requirements and safety measures, in a way I could understand. Top marks!! What an asset to your company!

Timothy Parenteau

a year ago

Jesse was an awesome tech who came out to install my water heater after determining that it was not beneficial to repair it in which I agreed. He was prompt, supportive, answered all my questions honestly and made the whole experience smooth and reassuring. Highly recommend Frank Gay and if you can, get Jesse to do the work! Very happy customer :)

william stewart

2 weeks ago

My plumber Louis was amazing. He was up front with the cost of the repair, extremely professional in his work and an overall great person. The very best experience when it comes to plumbing. If I ever need repairs again, I will be calling Louis at Frank Gay.

Nikki Gardiner

3 weeks ago

From start to finish, everybody has been very helpful with my service call. When I made the appointment, the gentleman walked me through all the steps and made it feel simple and smooth. Roy Ruiz was the technician who came out and he was amazing! He was courteous and prompt, knowledgeable and helpful. He took the time not only to look thoroughly at my AC, but to also explain the issues to me in a way that I can understand, since I have very little AC experience or knowledge. His way about him made me feel very comfortable and like he had my best interest at heart. Thank you for the great service!

Rick Bond

2 weeks ago

Angel, good dude, knew his stuff, worked quickly and got everything done

Lawrence Block

6 days ago

On time
Great service
Got the job done right

Ian Kelly

5 months ago

Had them come out to assess our issue. They said they identified the issue quickly, however the technician stated they could be out the very next day to repair so we agreed and signed for the work to be done. The technician leaves, we then speak to the scheduler who then tells us they can’t do anything for 5 days. Now five days later, we have received no calls, no texts, no response as to when they will be coming.Still have zero idea of when the issue will be fixed.

flyhi309

3 months ago

Very pleased with Josh at Frank Gay. He was professional, knowledgeable, timely, and courteous. He quickly evaluated the problem, gave us alternatives, and proceeded to fully repair the issue. First time using Frank Gay, but will not be the last. Service was responsive, quick, and spot-on.

Jonathan Perry

3 weeks ago

Nicholas did a great job and explained everything. He was very thorough.

Rebecca Kemp

2 weeks ago

I called at 8 am and by 11am my air conditioning was up and running. Thank you again !

Bob Sullivan

4 months ago

Top notch service! Cameron O. is the man!I called Frank Gay on a Sunday at 2 pm to help with a water valve replacement after I tried to remove the old one myself only for the old cpvc pipe to crack. Cameron was at my house by 3 pm, and he was done by 3:45. The repair itself took him maybe 20 mins. The rest of the time was him assessing the damage and then waiting for the glue to dry to ensure there were no leaks. He was professional, efficient, highly skilled, and happily answered all of the plumbing questions I was peppering him with. I’ll definitely call Frank Gay again and would highly recommend them to anyone.

Ricardo Fuentes

a month ago

Tech was very professional and knew exactly what the problem with my ac was. Replacedthe defective part and i got my ac working again. Thank you roy ruiz!!

Ben Amin

3 months ago

The technician arrived promptly and quoted $189 to repair. After I agreed he told me that he can not repair it but still charged me the $189. Totally unacceptable and I feel ripped off

Anita Braddock

4 weeks ago

Misdiagnosed my problem and wanted to sell me an entirely new system. According to the tech, a bug fried my control board and it would be $1300 but they couldn't get the part right away because of supply issues. He suggested it would be better to just pay $13,000 for a new system! If a bug fried my control board then there was nothing wrong with my system.I called another company and it's my fan motor.I'm still waiting for a refund of my $149 maintenance plan that I do not want, because they are not coming anywhere near my a/c again.

Duncan Stewart-Orris

a month ago

Randhal Was great! He walked me through the installation and how long it would take to do the job. Cleaned up and made sure everything was done.

Julio Morales

4 days ago

Our tech Javier Guerreiro was great. Very professional and knowledgeable. He took his time to diagnose the issue. He was very helpful and offered plenty of options that were best for us. He answered all our questions and never made us feel pressured into getting someter didn’t want. We signed up for the family plan and will definitely request to have him back. He’s a great asset to this company.

Cherry

11 months ago

Quick and professional repair! Very insightful for future projects with no pressure.Edit: had electrical work totalling close to 9k. From the time of work beginning to ending ive had a fridge fire, A/C circuit board fried, docking station to a wetvac fried, ruined modem/router and have been left in 90 degree weather with no updates! Avoid at all cost!Edit: on the 1st of September Frank Gay made contact and has fully repaired all damages and will monetarily compensate for damages.

Denise Lewis

a week ago

The price and unnecessary up-sells on a new A/C unit come out to DOUBLE the cost elsewhere. After the sticker shock from what a basic 2-ton a/c unit costs, I compared to other companies. Frank Gay Services sells you what the manufacturers are required by law to provide. This company is slick, so BEWARE!

Nicole D'Alessandro

3 weeks ago

Our team, Alexis, Javier F. and Richard were fabulous. They were on time, very informative, clean, and courteous. They explained the process as they were replacing our handler and outside unit.

Eve Pintér

a month ago

He was awesome, explained everything, answered all my questions and we finally slept in a cool house that night. Thank you

Alexis Neville

2 months ago

Brandon & trainee came to our office today. Great job, wonderful personality. I'd ask for him again.,

Christopher Lewis

10 months ago

Cameron was very professional. He called when he was on his way and was even a few minutes earlier than the scheduled appointment where he quickly ruled out a plumbing leak. Due to my unique situation he went and called other colleagues to see if they had dealt with similar circumstances, came back and took time to go over my options, leaving me with peace of mind.

Aaron Geisbert

4 months ago

I had an outside GFI outlet that needed to be replaced. The technician came out and said I needed a lot more than that replaced and it would cost $775. After going back and forth with him he “talked” to his supervisor and said they could do it for $277. I hate to see how many older people may have been taken advantage by these tactics. I think this is BS and still haven’t received a paid invoice for my service.

Patricia Harvey

a week ago

Chris diagnosed the problem & fixed it. Answered all my questions & was super!

Carrie A.

10 months ago

Frank Gay provide so many services and does them well with professional staff all the way from the first phone call to the last email with invoice information. Castro did a very detailed AC maintenance with a bunch of pictures provided. I highly recommend Frank Gay!! The family maintenance plan is a very good value.

Tia Clardy

a week ago

Z-Aaron Ingram, the Tech, was very knowledgeable and professional!!!

Freda Leng

2 years ago

I was having air quality issues with my AC duct system blowing fibrous duct board material into my home. Three different companies came to diagnose our issues, and they all gave a lot of information about materials used in ACs and things that go wrong. However, it wasn't until we found Frank Gay Services that we got a prompt and professional appointment going. Julio Guzman and Louis were our technicians working on an extensive project for a completely new ductLESS AC. This was my first time installing a brand new system completely different than all the other units in my condo community. Julio and Louis were extremely knowledgeable, and skilled. They answered all my questions I had along the way. They stayed late to make sure all parts were completed and done right. I will continue to be a loyal customer for any AC, plumbing, and electrical needs. I can't recommend them enough. I am so happy I found Frank Gay services, and that Julio Guzman and Louis were our technicians. (the last photo is the old AC duct that we replaced).

Terry Smith

a week ago

Finished replacing garbage disposal in record time and it's working great. Very professional.

Ricky Reynolds

3 days ago

He did a throgh inspection to render an accurate estimate.

Robert Abreu

6 months ago

Nice customer service and attention. Arrives on time but not to much solutions except for option buy a new tank and installation over $2500 cash or credit.

Holly Cruz

10 months ago

Thank you so much to the Frank Gay team! I had a plumbing leak identified just after moving into a new house. Your team was able to schedule an appt and perform the work the same day. Louis, in particular, was awesome. He was professional, knowledgeable, and patient, as he knew this was a stressful situation. He explained his approach to the leak, and his rationale for each part of the process. I cannot thank him enough, and would gladly recommend his service to others. Louis is definitely a strong asset to the Frank Gay team.

Bevin Feathers

a year ago

From the first technician Mike who came out on a Saturday to check out our broken AC, he went above and beyond trying to fix the problem but we ended up needing to replace the system. He walked us through everything and answered all the questions my husband and I had. The install was scheduled for the next day, Sunday. The techs who came out to install the new unit were professional, friendly and helpful with any questions or concerns we had. They were respectful of our home and took care not to damage anything. They cleaned up any mess created during the installation. We will be recommended them to anyone who asks and will be using them in the future if the needed.

Warren C

5 months ago

All I wanted was to replace a toilet seat because the hinge broke. The cost ended up to be $298 which included inspection services I didn't want. In addition, there was an autorenewal clause so they can charge me every year even if I don't use their services. I never saw the contract before signing the documents. The service technician never told me what I was signing. He just said I had to sign in order to get the seat replacement. Obviously I should have gone to Home Depot.

lauren shea

2 weeks ago

Great service! Very happy with my EV car charger install.

kfrizzell220

6 months ago

Install done on June 10 2022.Started off as 5 stars because the work was fast and friendly. However, they had to cut into my drywall to install new ac unit and didn't have a new wall cover. One month later I still have a huge hole in my wall.UPDATE: Called yet again about 2 weeks ago. Once again they said someone will call me back. A week later someone ACTUALLY DID call me back, only to tell me someone else will call me back. $13,000 and this is what you get.NEW UPDATE: Well, they fixed the hole in the wall, but they failed inspection TWICE!New update, almost a year and never got a final inspection approval after 3 fails. Plus I scheduled a prepaid maintenance visit but the service guy never showed. Oh they text you a Pic of the guy coming from various numbers and apparently the guy they scheduled to to come has 2 different names but with the same profile pic

Nick

3 weeks ago

Blaine listened to what I wanted to accomplish with the installation of my shower. He was courteous, extremely competent, friendly and very professional. He tested his installation and made sure I was 100% completely satisfied with the installation. I had an excellent experience !

Alfredo Santos

a week ago

This is not the first time I call Frank Gay, 100% satisfied. Strongly recommend.

E. D

a month ago

If I could give 0 stars, I would.I had a sink/water pipe issue, they sent me a technician who handles toilet issues. They charged me $40 an assessment fees just for me explaining what kind of problem I have. There was no assessment. If you would want to have a technician to look at your problem you had to pay much more. I really don’t understand what for I paid $40.

Vickie Whitman

a month ago

Louis was an excellent worker and very friendly. He explained everything well as he was doing the job.

gwenn paracha

3 months ago

My service tech Darius, was professional, courteous, and NOT overbearing or pushy, needed a new part, had access to it HVAC system up and running in just a couple of hours

Kristy Williams

a year ago

Kenneth Thomas and Raul Rodrigues installed our AC unit today and worked hard getting it put in and working. They had to make a couple of trips back to the shop for items they were not aware that they would need in order to get the unit completely installed. I was very impressed with their dedication in getting our air on so we weren’t getting to hot.

Bob Reed

a year ago

Our technician, Glen Bell, was very professional and his experience and training were very evident. He diagnosed several issues with our existing system and clearly and simply described what our options and costs would be to fix the problems. He was quick, efficient, and very friendly. Be sure to ask for Glen.

Robert Olson

a month ago

New air conditioner installation at my home. At the time of the signing of the contract to do work, a verbal promise was made that we would be provided a detailed receipt. After work was completed, we got a receipt that had one line item - the total of the whole job. No manufacturer, no model number, and certainly no serial number. I asked them again to provide what they had promised and they said that we purchased an economy package and that they won't provide us with this information. I have registered a complaint with the BBB and suggest others do the same if they have issues. My whole point is that if I have to provide proof of purchase to another service company =since I will absolutely NOT be using Frank Gay Services ever again), what does a piece of paper from them claiming to be a receipt and has a single entry for the whole job total mean to anyone outside of Frank Gay Services? Furthermore, they continue to battle the complaint to the BBB when they could have sent a the itemized receipt as requested. They keep pushing back and refuse to provide us with this pertinent piece of information on a $10k purchase. I can't discourage people enough from using their services. Stay away from them if you value good customer service after they have your money. Absolutely abysmal customer service practices.Update 4/30/2023Because I have posted there reviews about my negative experiences with Frank Gay Services, I have now received an email that threatens at defamation and harassment law suit. They also threaten to void the labor warranty on the A/C, despite this being a term of their contact for which they would be in material breach. I am being 100% truthful about my review and stand by the facts. All we wanted was an itemized receipt and we've gotten to the point that they want to threaten legal action. This is further evidence of very poor customer service.

jwilliam aquino

5 months ago

He was early. Professional. Went right to work - told me what he was going to do and then showed me what he did.Very satisfied with the work and service

Erik Deckers

a month ago

We replaced our entire AC with Frank Gay and they managed to finish the entire project in about 6 hours or so. Our tenant wasn't inconvenienced, and when she returned home, the house was nice and cool.

Gary Lingo

a year ago

Absolute worst! House repipe completed on 2/14. City not notified for inspection for over a week. Inspection not completed for a month. Found workers in closet playing on cell phones. Needed more workers to come out to complete repipe because it would not pass inspection.We have wanted to speak to a manager 4 different times and yet no one responded. The mess and drywall repair is horrible and they broke my dryer vent and didn’t divulge that information so dryer lent went everywhere in laundry room. It has been the worst experience from a company that prides themselves on experience that I have ever come across. No more! Who’s gonna fix my house? We have spent almost $9,000 on these repairs and it looks like a $4.99 job! Absolutely disgusting!!! I have many more but here is 2

Katherine Grasso

3 weeks ago

Jose did a great job fixing our electrical issue and even replaced a couple of outlet covers for us. He was kind and explained things well.

Shelley Wishart

a month ago

Jamar was fabulous. He was very informative when I was asking him all the questions about my AC unit. He got the job done well, and was very friendly while doing so.Thank you for helping me so late at night!

Steve Arias

a month ago

Mr. Delaney was amazing he did a thorough job trying to find the leak in the house and took his time. He “Didn’t rush the job” and did several test to make sure there was no more leak.

Hannah Weilminster

3 weeks ago

Shaquille Smith saved us! We had a nest thermostat improperly installed by a Frank Gay representative which led us to not have any air in our home for 4 days… in the middle of August. I was upset because my house was 89 degrees and we couldn’t stay here. They scheduled me with Shaquille to fix the problem. He came out, was on time, super kind and funny, and helped us in less than an hour. He’s super knowledgeable about the system and knew what the problem was immediately. We now have cool air and can enjoy our home again. I wish he could come out and help me with all my problems. Thank you, thank you, thank you, Shaquille!

Garden of Growth

8 months ago

Unhappy with this service. They charged me over $300 for toilet auger service for a plumbing issue. This DOES NOT come with any guarantees in the work. The toilet is not working once again after a little over a month. I called in to ask if there was anything they could do after I spent $300 and they said it came with no guarantees on the labor. I am working with another company that is charging me about the same but with a 3-month guarantee. Don’t make the same mistake I did. Go with a company with a guarantee on all their work.

Douglas Dial

a week ago

Angel was extremely professional & knowledgeable and helped get us back up in running shortly after his arrival.

Tom Bradford

3 weeks ago

We have used Frank Gay for our hot water heater, plumbing issues in our house and now electrical needs are being met. We are pleased with the quality of their work. Angel and Ron were very professional and did their work with the quality that we have come to expect with Frank Gay Services. Hopefully, our house is good to go for awhile but, if we need service Frank Gay is who we’ll call.

Keriana Doyley

3 years ago

My technician was Frank Hefner. He was courteous, nice and very professional. He removed a dishwasher for me and gave me a FANTASTIC price. He also told me about the family plan that Frank Gay Services offers, which I didn't know about. Turns out it will work perfectly for me! I am so happy with the service provided to me today. All the prices are extremely affordable. I will use this company forever.

Scott Wiley

2 weeks ago

The technician was able to assess the exigent issue under my house. The leaky valve was replaced - and I have to add - being underneath a manufactured home - in the summer - in wet sand - is no easy job. I strongly recommend Frank Gay

Ann Skelton

2 weeks ago

Have used co. for years. New AC installed 1 year ago. A bit pricey, but l terrific service, until today. AC went out for 3rd or 4th time this year. Asked to speak supervisor who called back, apparently from outsourced Co, Totally uncooperative, belligerent, claiming he felt it was an issue not covered by warranty. Tech did come out, (he was wonderful) fixed the problem,--apparently last tech did not properly secure a component, and AC is running fine now. But not sure if I will use FG again if I have to deal with uncooperative outsourced companies

Ashley Pfister

a year ago

Juan was very kind and professional. He knew exactly what to look for when my AC wasn’t working. He was honest and told me it was an easy fix- my condensation pipe needed to be cleared out. I knew that was the issue and I’m so glad he was honest about it and fixed it quickly! I wasn’t pushed to purchase anything unnecessary. Because of that I will continue to use this company as I value honesty and efficiency.

Allie Mahon

a year ago

Excellent experience! Technician was very friendly and professional, and helped us find the best option finance-wise. We installed new outlets for a kitchen project. Project was completed quickly, safely, and for a great price. He helped with the clean-up afterwards. Would definitely recommend to others.

Drake Heil

5 months ago

Mario came out and did a fantastic job with helping us getting our electrical problems figured out. Very knowledgeable, informative and professional.

Amy Cairo (Amyzgr8)

a year ago

Diane was attentive over the phone and had great follow-up. The 1st plumber sent was understanding although late and unable to complete what was needed. Another one was ordered, then a 3rd. I couldn't wait any longer and called to cancel. The 3rd, very nice gentleman showed up as I was getting ready to leave. He reviewed the issue quickly and said he'd send a quote. The quote was astronomical for my budget and my insurance wouldn't cover any of it. We're talking $20K+! I was despondent until a friend recommended a handyman who was able to fix the issue at hand (a detached shower drain pipe) without tearing anything apart or re-plumbing the entire bathroom (manufactured home) for a couple of hundred bucks. I am still grateful to Diane for her graciousness and the first plumber (sorry, forgot his name) for identifying other issues that my new handyman may fix in the future.

Michael Hurysz

10 months ago

Jaylen was absolute professional, knowledgeable, and very thorough. Frank Gay Services came through as promised, on time quick. Highly recommend.

Scott Suldo

a month ago

Alex was prompt, knowledgeable, and fixed our issues no problem

Allie

3 months ago

David is amazing!! Love frank gay! Best prices!! Don’t go anywhere else! There prices were way better than the competition!

Todd Stevens

3 weeks ago

I wish I could give Keith Robinson a 6 out of 5 stars! He kept us informed all the way and what our options were. He took us visually via camera down our system to show us where the clog was but also just so we could see the status of our pipes. I now feel like I really know my sewer system after living here for 10 years!

Kay Carey

a year ago

Overall experience is probably 2 stars.Pros: decent system at a fair price. The last technician was the only one that really knew what he was doing and finally fixed the system to allow best performance of new AC system.Cons: it took multiple appointments that had us sitting home waiting for someone to come out and address issues after initial install. Almost every appointment was off by 2 hours or more! One complete no show and one that canceled 30 minutes after start of appointment window. David Munoz was who sold us the system and he definitely gave a hard sell with lots of promises. When you’ve been without AC for 2 days you kind of over look the red flags! After his sales pitch he was pretty much MIA! The installers were super polite and showed on time. Unfortunately they expected to start work when we still hasn’t received a signed contract that spelled out everything David promised. I insisted on one before they started work. Unfortunately the one I finally received didn’t address all of the “promises”. We had issues from the beginning. We were promised it would be more efficient than our old system. From the onset it was not. The communication between the office, techs and us was pitiful. Right hand never seemed to know what the left hand was doing. David went completely MIA and did not answer calls or texts. My husband is very technical and so is our very good friend that sold his successful AC company when he retired. (He also taught at tech school before moving to Florida) first couple of techs couldn’t answer specific questions when asked. Their answers made no sense!! Others may not have realized the system wasn’t performing as well as it should because it did “blow cold”. As we were told by one guy. Finally they sent out someone that knew his stuff! He was able to answer all our questions with knowledge of the system. He was able to do the tests we had requested and he knew exactly what was wrong! One whole week wasted by the previous technicians. As our friend stated all along that our lines were longer than normal and they did not fill the refrigerant 410A enough to account for those extra few feet. Once that was done it appears to be working as intended. That should not have taken a week and several appointments.On a side note we had contacted Frank Gay because of excellent reviews only to find out that that company had been sold to Best Home services. We only found that out when the contract I had requested was came from Best Home Services!

Stephenie Grey

a year ago

David from Frank Gay Residential Services was amazing! He responded to my call for emergency A/C repair within minutes. He was kind and courteous and gave us all of the facts so that we could make an educated decision about our A/C repair. He was not pushy or rude. We could not have been happier with his service.

Sandra Rodriguez

4 months ago

Absolutely Stellar service technician. I am beyond impressed. On someone who works in Healthcare and knows service from the heart. This technician Conrad was absolutely 💯. Thank you so much. Every penny was worth the experience.

E M

5 months ago

Prompt and professional..Rhonda in dispatch was a refreshing first impression. Plumber Steven Burgess, completed the exterior faucet replacement in a very timely manner. His many years of working in the field of plumbing was on full display. First time using Frank Gay.. no doubt it want be our last.

Debbie Harrison

5 months ago

Dry repair and texture after a repipe job. Very well done by both Craig and Melvin. The texture on walls and ceiling matched. They both cleaned up and did a great job.
Thanks again.

Matthew Crane

2 months ago

Sorry to say I have had a terrible experience with Frank Gay. The AC system they installed has failed 4 times in the last nine years. Each time the blower motor needs to be replaced. The price they quoted me for repair this last time was astronomically high. I was able to get it fixed from a nearby company for about 25% of what Frank Gay was charging. And, they were trying to sell products that weren’t needed and wouldn’t resolve my issue.

Kevin Ballinger

a month ago

Frank Gay quote was 3 times higher than 2 other companies for an AC repair. They claim this is because they have product stocked. Is that worth you paying 3 times more for the service? Be a smart shopper and help stop over pricing like this. It is not fair.

Meg

2 weeks ago

They advertise they are available 24/7 but untrue. I sent an email on Thursday night, and left voicemail on Friday morning but got no answer until Saturday night. My husband also contacted them on Friday morning and did not receive a call back until Saturday afternoon. He got a reply before I did and I reached out first!!!!! I completely understand it is hot in Fl, but a call back to let us know it would be several days for them to come out would have been great. How can you live in the Fl heat for more than 2 days? Do not recommend!

Alyson Jordan

10 months ago

Esteban was GREAT! Got here quickly, very friendly and was very helpful to explain the issue with our system. Fixed the issue and we are back to having AC! Will definitely request him as our tech again if we have additional issues. Thanks Frank Gay!

Zack Rutledge

4 months ago

Cameron was fantastic in diagnosing and resolving toilet valve issues in 3 toilets. He thoroughly explained the issues and ways to detect future issues. I could not recommend Cameron and Frank Gay enough for any plumbing service.

Kay Smith

a month ago

Kenneth was wonderful and knowledgeable about all the plumbing fixtures and needs in our home.

SAMMY FELIX

3 months ago

Great service. They will explain what need to be done before you paid. They can be pricey but it's worth it.

ULYSEES GILBERT III

6 months ago

Hunter Houston did an incredible job! He was very informative and very experienced on A/C’s which is what I was having issues with! He explained everything in depth to better help me understand what was wrong and how I could prevent future issues! I would love to recommend him for my future maintenance needs!

Sally Seaberg

a year ago

Joseph did an outstanding job. He explained everything. All cost involved. Alternative s, suggestions and options. He was courteous, very careful around our house cleaned up after installation. He explained all aspects of the job and completed in a timely and professional manor. I would recommend Joseph to family and friends. GREAT JOB.

Gary Rudolph

a week ago

Did a good job finding problem and getting us up and running. Was honest about future of our system.

Joshua Silberman

9 months ago

Beware of this company. We had them come out to fix a simple bathtub faucet. They caused a leak that flooded my walls and floor and are now refusing to accept responsibility. Very simple - no leak before, yes leak after. Have the decency to fix your mistakes. We paid top dollar for your service and are extremely disappointed.

Jill Bare

a week ago

I have been using Frank Gay for a couple of years and have always been pleased with the service from top to bottom. The employees are helpful, knowledgeable and kind. Major plus, I can get an appointment quickly.This time I had an electrical issue. Matthew arrived on time to assess and solve my problem. Thank you

Michelle Forbes

4 months ago

Prices were very high! Was a bit confusing once I had another company come over they said that everything the Frank Gay rep sais was not true and that they were about to scandal me

Jason Wayne

5 months ago

Our technician Jordan was very knowledgeable and knew exactly what was needed to fix the issue. Extremely efficient and very professional! He knew the answers to our questions about other services the company provides as well. Never even stopped working while he thoroughly answered them. Major asset to the company for sure! Thanks for a successful repair!

PunchingPlugs CF

10 months ago

Drain was backed up. Carlos called on his way and pretty much diagnosed issue over phone. He thoroughly investigated once here and confirmed. Offered several solutions. He explained the drawbacks and benefits of each. He was able to complete the work in just a few hours and I was happy with the work done. Carlos did a great job and the folks at Frank Gay should know that

John Guerriero

a month ago

He fixed the issue correctly took his time but still worked swiftly I think employees like him make a business great

Dean Britt

3 weeks ago

Jonathan P. was outstanding. He was able to quickly diagnose our problem and provide a solution. His response time was great for being an after hours emergency. Highly recommend Jonathan and Frank Gay Services.

Henry Kramer

3 months ago

Man came over for a leaky toilet. Charged me 590 more then double what I was quoted from another company. Made me switch the water off myself, and I ended up doing a good chunk of the work. Paid 390 for a “toilet reset” where he picked up the toilet and told me I did the job myself. Now my bathroom still smells like sewer water…this place stinks (litterally)

natalie Ellis

a year ago

I have my house repipe by Sean S and Chris. I must say I am very impressed.very professional, hard working, polite, very friendly and very experienced. I am very pleased with the job they perform. They clean up as they go along and that's a plus.it was a difficult task but they got it done in a timely manner and they explained everything to me what they were doing. Sean and Chris keep up the good work. As for the young man that did my drywall you are very messy, you did not lay a drop cloth when you were working, you leave nothing but mess on my floor now am going have to scrape this mess that hard up on my floor.for future reference wear a shoe cover when you are working my bathroom rug is messed up by your shoes. You also need to perform neater job in the future. Thank you again Sean and Chris for a job well done.

Mark Brady

10 months ago

Pressure wash pipes in house to remove years of buildup of grease. Jaylen Roulo was super professional and very helpful with his vast knowledge. He did a thorough job and I highly recommend Frank Gay.

Mike Elliott

2 years ago

I called Frank Gay Services for AC repair and the technician, Donovan, arrived on time, diagnosed and repaired my problem in under 30 minutes and my AC is working perfectly. The cost was far below what I expected and they offer a very affordable monthly maintenance plan.The technicians notify you via text before arrival and they are fully masked and compliant for anyone with Covid concerns.Overall, can honestly say it was one of the most professional and effective services I've used in awhile so I would highly recommend them for AC repair. I haven't used them for plumbing yet but have scheduled a free inspection.Thanks again to Donovan for getting our AC back up and running in a timely fashion!!

dan v

a year ago

This is the most horrible experience I have had with a company. If I could rate them negative stars I would. I hired them because I had seen many commercials and advertisements. I only wanted my air ducts to be cleaned. The first time they came to clean the ducts, the maintenance guy, Ben Ortiz said it could not be cleaned because my breaker was broken. Everything was working fine before so I have nothing else to think but he broke it. After him, other technicians came and said that it was the circuit breaker that was causing problems. This wasn't true. Then, on a Monday, Carlos came to fix it but he didn't even have the circuit breaker so he then went and ordered it. While he was trying to install a new breaker, there were sparks of fire. He stopped and said that it was actually the box that needed to be replaced. He then replaced it and tried again but sparks of fire again. After that, he said that it was an electrical problem. But everything was working so I didn't understand this. He was also fixing the thermostat but ended up turning off my heat. By checking and checking, he finally realized that it was my compressor not working. So then, he tried to sell me a whole new unit for $10,300. I requested for a senior technician, David Muniz, and he was the only person I felt was an actual technician. He fixed my heat but was still trying to sell me an A/C unit. Overall, the so-called technicians that came kept misdiagnosing the actual problem when all I wanted was my air ducts to be cleaned. I do not at all recommend this company. They broke the stuff in my house just to make money. Never again.

Aaron Bean

a year ago

Called Frank Gay around 8:00 am for a semi- emergency regarding my leaking air handler. Their serviceman was out there a little after 10. Quickly diagnosed the problems, got quote together and went to work. Knocked it out in maybe 90 minutes. Super professional, polite and organized. Very impressed.

Paul Elliott

4 months ago

Roy was very friendly and courteous. He was respectful of our home. He asked all the right questions and took care of our needs.

Debbie Tuttle

3 weeks ago

My AC went out last night. Called them at 8:15am and a tech was here before 10am and fixed it. Thank you guys for your great response time.

Lema Fam

5 months ago

Tim was super friendly, professional, and communicative! He was straightforward about the issues he found and provided quick solutions. I would definitely hire him again and would recommend this company to others.

Kimberly Gosnell

a week ago

If this young man is any indication of the rest of the quality of employees you have well then you have hit the jackpot.. Efrain was a godsend, this job was much more then we originally anticipated and he went above and beyond.. Even had to call in Jay to assist both of these young man deserve a raise and employee appreciation for their exceptional service.. Can’t thank you enough.. Frank Gay Lifer that’s for sure..

ssjmito 21

2 years ago

Tech named Roy came out for an emergency service of a PVC pipe that was causing issues on my AC unit. He was fast and very helpful. Was able to get the issue resolved quickly and even had the parts with him in his truck. Roy is a great tech who cared more about resolving the issue than trying to make money off of me. Grateful for the quality service he provided.

Sue Dawson

a year ago

The communication was excellent. Received written confirmation of my appointment immediately. Received a call and text the day of service when they were on their way and who was coming. Arrived on time and they were very professional and polite! I would definitely recommend!

AARON KAUFMAN

6 months ago

I have used Frank Gay for plumbing before and they were reasonably priced. I had to replace a tub/shower faucet and they charged me $350 for the work with a $30 part and half-hour of work and wanted to charge me $1000 to replace the valve which I might have done except for the price. The tech was very nice and did good work but the prices were outrageous. I had used them to replace two fan switches and the price was reasonable at $75 a piece so this was a shock to me.

John Guida

6 months ago

Awful experience. Sales pitch was pushed. Plumber cut large holes in my wall just to replace valves then wanted me to pay his sheetrock guy. The pipe he put in my laundry was in the walkway till l made him change it. Don't use them

Julie Carbone

9 months ago

Floyd was the plumbing technician who came to my house. He was patient, professional and very knowledgable. He arrived on time and he explained everything to me thoroughly. He did an excellent job installing my new water heater. He deserves an A+. Thank you for great service!

Nicola Olsen

5 months ago

Devin was my technician and he was absolutely wonderful! The window of arrival was between 12pm-4pm and he got here at exactly noon. I showed him what was going on with our shower leaking, he explained everything to me and my family regarding what needed to be fixed and potential challenges in the future because we live in a very old building. The quote was extremely high, but after finding a solution within our budget, Devin was flexible and fixed it within two hours including drive time to get the parts needed. He was professional, efficient and reliable. I trust Devin moving forward and will request him for future services. Great job, Devin! A big thank you from me and Giblet!

pene smith

4 months ago

I made an appointment for service call they charge u upfront and then they won’t tell u that. The technician has additional charges just to come they won’t tell you that plus parts. This company is TRICKY ! DONT HIRE … also they quote a new AC system ranges from 12k -23k …. Well guess what I have the other company give me the new AC system Carrier brand for 5k only …. Pls don’t waste your time contacting this company … STAY AWAY! SAVE yourself from being RIP OFF and aggravation

Jessica Palomo

4 months ago

I used Frank Gays for electrical services. I had a switch that would make my circuit breaker pop. Mario with Frank Gays was very profesional and knowledgeable of the scope of work. Would recommend Mario!

AK Studio

10 months ago

Very knowledgeable I didn't go with the service, but the tech Tim explained the situation of the work to me in a really consider manner for someone that's not familiar with plumbing. Frank Gay is a great company to do service with, thank you Tim Rew.

Adelle Freeman

a year ago

Roy was very nice and walked us through the entire process. I was left waiting a little while longer than expected for the installers to arrive. I was told expected between 8-9 but they did not arrive till about 11.The installation went great and the new unit is up and running.

Party Bob

a month ago

Phillip Hyma the electrician was great!! Seemed to be kind, knowledgeable and overall an awesome service tech.!!!

Trish Layton

5 months ago

Bathroom pipes backed up. The service was prompt and professional. Jaylen did a great job keeping us informed of the work that needed to be done and he was very courteous too. Would highly recommend this company for plumbing services.

Eva Shoemaker

2 weeks ago

I called with my concern at noon and the company had a service technician at my home within 2 hours.
L Jenkins was prompt, polite and very professional resolving my issue very quickly.

Daniel Caroli

2 years ago

From the beginning to the end Frank Gay provided excellent service!! The process is intuitive and their system kept me properly informed at all times. My technician was Marcus Moore and I will be requesting him for my newly signed up maintenance plan moving forward. Awesome gentleman and courteous of my sleeping toddler. He provided service beyond what I expected to receive, even with high expectations due to great reviews. I would highly recommend anyone to give Frank Gay a shot.

J Ries

8 months ago

This was our first time using Frank Gay residential services. Wow! My husband and I are very impressed with the job Howard Justilien did with our kitchen plumbing. I will definitely recommend him and use his services in the future. He did an excellent job!!Thanks again Howard Justilien.

Danielle Taylor

4 months ago

Ralph was very informative and helpful when it came to the issues associated with the plumbing in my house. He was on time and very professional; it was obvious he knew what he was doing without taking advantage of the situation. I highly recommend him and I’m very thankful for his service today!

Nick Monge

5 months ago

This was my first interaction with Frank Gay and they knocked it out of the park! They were able to get a service tech out on the same day and even worked around my schedule. My technician, Glen Bell, arrived to my home before me and was gracious enough to wait. Glen was a clear and effective communicator, was able to resolve my issue quickly, and got my AC system back online less that 6 hours after I first called for service. Glen shared with me the money-saving benefits of Frank Gay's Family Plan--it really is a great deal! I know I sound a little enthusiastic about a simple AC service call, but I have never before experienced such friendliness, professionalism, and timeliness while dealing with other companies in this field. I would HIGHLY RECOMMEND. A big shout out to Glen Bell and the Frank Gay team!

Marissa Colli

3 weeks ago

Javier went above and beyond. Patience. Thorough. Thanks for the help!

Beauty1206 noeli

4 months ago

I couldn’t be any more happier with Cameron and the service he provided! He was very professional and knowledgeable. He came in to my home and got the job done! No more leak. He also ensured me to keep an eye out on the sink for 24 hours eve though everything look good! Really shows his dedication in ensuring no further issues and the job is done correctly! Thanks Cameron!!!!

Hope Dwan

5 months ago

Ralph was knowledgeable, friendly and explained every thing. Recommendations were made to have new toilets as he feels the toilets are are original to the house! Awesome young man!!

Hippy Kenny

3 months ago

Very impressed with the service and Joseph was just Amazing went above and beyond to do a Awesome job and assure me that the job was done right highly recommend AC Technician AC is working like a Champ Thanks 👍

La’Wana Yost

a year ago

Lewis was knowledgeable about the repair needed. He explained the services that Frank Gay offered along with a service contract. He was kind and friendly an asset to the company. I would highly recommend him to my friends and family along with my neighbors.

Anthony Todd

3 days ago

Rashad James, Brandon Hittenmiller, and Joshua New came out today to inspect various things in my house. All 3 of them were very pleasant to work with and explained everything very carefully. 10/10

Sarah Gillespie

2 years ago

Been gone for 3 months, got home it was 97° out/ 91° in the house and the AC is not cooling. Called Frank Gay Services (they'd done great on plumbing 3 months ago) sent Roy out next day. He checked the system over and gave us the bad news. Copper coils had rusted and had pin holes in them 😳🤣. He gave us several options since my unit was 12 years old so we elected to replace the system. He scheduled installation for the next morning. Roy was very efficient and professional. Kalvin Romero and Luis came out promptly this morning and got right to work. They were highly professional, very polite and courteous. Very knowledgeable about their job, answered all of our questions and explained the new system throughly. They worked well together. We didn't have to watch them, they never took a break. Their concern was that we got our AC working and making 2 old ladies comfortable and happy. You need to give them a raise for working in this heat and doing it with a smile 😃. Wish I could take them home to GA to put in my new AC. They even cleaned up and left everything cleaner than when they got here. THANKS FOR THE GREAT RELIABLE SERVICE, PLUMBING (Carlos) AC REPAIR (Roy) and AC INSTALLATION (Kalvin & Luis). Ask for them by name, you won't be disappointed.

Bob Shipley

4 months ago

Louis was very professional and explained in detail what needed to be done. Excellent customer service.

Greg Joe

2 years ago

This was my second time using Frank Gay services . Both times I was provided outstanding service . The tech that responded this time was Cody Gibson. He gave me a fair honest assessment and quote of what was wrong. He was correct in his findings and quickly and professionally resolved the troubles I was having . Thank you for doing a great job!!!

Anthony

a week ago

We had a pipe break in our bathroom after hours and had no water. Called in and Frank Gay had someone show up within 45 minutes. Chris did a great job and was able to restore our water to our house. I would definitely recommend Frank Gay.

Samantha Simpson

a month ago

Keith was very professional and informative about the situation in my apartment. He fixed it very quickly!

TKF Earth

7 months ago

Trent Gunn is a courteous and knowlegable technition. He installed an outlet in the garage. Neat and sanitary installation. He was helpful in choosing the right amperageas well. I highly recommend Frank Gay Services.

Fred Flintstone

4 months ago

Called to get ac coils cleaned they said someone would have to come out to give me a estimate at a cost of 89.00. So this company wants 89.00 to give me an estimate! NO THANKS!!!

Mike Blair

a year ago

I posted a review 8 months ago and someone altered the review I posted. When I looked at my review, google said it was altered. I have used them for 10 years but they unfairly charged me for correcting a problem they created. They wanted to charge $300 to tighten a bolt on a sink faucet that they installed a few months earlier.I recommended them to my neighbor to install 2 light pendants and they tried to overcharge. She had another company do the work for half the price.Their prices have gone through the roof!I posted a review on Yelp and their response was “our service manager is here to assist you “You could have helped my not charging me for tightening that bolt that you installed earlier.I already called their manager to complain. She said they changed their prices to reflect national averages.How about charging FAIR prices for 10 years long customers?I’ve used them at my home and office building for 10 years but something has changed last year.Be prepared to pay twice as much as other companies are charging and pray they get it right the first time, otherwise they will charge to fix their screwup.Check the Yelp reviews, they aren’t that great.

Tiana Flame

7 months ago

Kerwen Hutcheson (technician) and representative Deem (phone representative) were professional and helpful. They both gave great customer service! I will def be going through them for all my plumbing needs like washer/dryer setup amongst other things as needed. And they gave prompt same day service.

Ashley Wassell

a year ago

I can’t recommend Frank Gay services enough. Customer service was absolutely exceptional. I called on a Saturday evening and they were able to get a technician out almost immediately. Saving my household from the absolute nightmare of having already waited 7 days for our property management to come and fix our water heater to no avail. Our technician drove an hour and a half late Saturday evening and was very kind, compassionate and professional. I received text message, email and phone call updates all along the way. Seriously, if ever need any emergency plumbing services, Frank Gay is the way to go.

Luis A. Aponte

10 months ago

Could it be possible to find a better plumbing company? I don't think so!!! Cameron is the most amazing person I have ever seen, a true professional of the trade! I was so impressed with his service, courtesy and knowledge!!! Frank Gay Services is the real deal!!! 10 STARS our of 5!!!!!!! Thank you Frank Gay Services for a job well done 👍🙏✅!

Brian parker

a week ago

Service was exemplary. Completed repair quickly. Tim withstood my sarcastic wit(?) I will call again if my DIY efforts are unsuccessful

Julissa Blakely

a month ago

Kenneth was very professional and courteous. He installed a new toilet and bathroom is looking brand new. I always call Frank Gay for home repairs. The staff never fails!

kevin gage

2 weeks ago

He figured out the problem in ten minutes great guy very knowledgeable

David Glinter

a week ago

A/C issues are frustrating. So many times issues are diagnosed incorrectly and issues continue, meanwhile having multiple service calls. This time our A/C stopped working on a fairly new unit and I decided to call out a different service from the group that installed and services our unit. Nicolas was fantastic. He discovered an issue that multiple others had missed and taught me some things along the way. I will definitely be calling on him in the future when I have issues!

Diane Scanniello

2 years ago

Nick helped me with making the appointment for my parents house. Very nice and polite.On the day of the appointment, I got a text message with techs picture and name before he arrived.Our repairs were completed by Luis Ramos. He was very knowledgeable and did repairs pretty fast. He was very professional and polite.

Benjamin Baker (Fr35hc00k135)

a month ago

My technician helped figure out what was wrong with my AC. then he helped me to find the best finance option for a new AC unit.

c vizi

8 months ago

Came out to check our A/C units in our new build, turns out we just needed some Freon. Christopher Ange was our technician and he was great, he explained everything he was doing the whole time. We are now part of the Frank Gay Family.

Venus Beck

a month ago

Had a new kitchen faucet installed. Ralph was very professional and explained everything and all my options. Work was top notch

Grace Rosales

a month ago

Cooper was a polite, professional and caring technician. He did an excellent job. I would recommend him for his professionalism. Thank you.

Danielle Rispoli

3 weeks ago

Gavin was efficient and professional while conducting an electrical maintenance inspection.

Sarah Tellez

a month ago

Horrible experience. I called to set up to get a toilet fixed at a business when they needed to put a card on file I asked to put them on hold for a moment to get a card the said om then hung up on me. Won't use them again ever.

Trevor Thomas

6 days ago

Tech was on time and got straight to business. Very diligent and professional. Recommended a couple tweaks to our system, did a thorough flush of the drip lines, installed some new components and was in his way. Great service.

Penny Christian

a month ago

Guy did a great job, was very personable, professional, and made sure all was working well before leaving. Thank you!

Brittany Crawford

a year ago

We are thoroughly impressed and satisfied with our experience with Frank Gay Services. Our technician Josh was timely, professional and extremely helpful. We would definitely call them again with an issue.

Camille Sacco

4 months ago

My toilet and bathtub started backing up on a Sunday night at 9pm. I called Frank Gay Services and they picked up immediately and scheduled an appointment for me the next day. The technician Keith was there at 8:30 AM and stayed for most of the day, ensuring that the clog was fixed before he left. There was more work than what I imagined, however Keith was professional, friendly, courteous, and extremely efficient. He had to dig up the front yard and when it was done, there was no evidence of any kind. I will recommend Frank Gay Services to everyone I meet.

Renee DeClere

5 months ago

Daniel didn't have the part needed for the job, but scheduled us the next day to install the part from their home office. Plus he was early both days.

Marvin Monterrosa

3 days ago

Just had my garbage disposal serviced by Cody Gibson and he did an excellent job educating me on how to do some personal maintenance on it and keeping it running correctly and keeping it cleaned. Appreciate the wisdom and being patient answering all of my questions. Keep up the great work Cody!! 👍🏼 God bless

Jodie King

a year ago

On 3/15/22 Joseph serviced our home with a faucet installation in the kitchen. He went above & beyond the call of duty. His service was excellent, professional & informative. He did the job in a timely fashion. We were very happy with the service he provided for us.

Teresinha Maciel

2 weeks ago

Christopher Maldonado was very knowledgeable and professional during my appointment. He was very thorough and explained every process during my a/c repair to get it back to cooling.

Liz Marshe

a year ago

The reason for saying no is that the visit today was for me to be introduced to Frank Gay and also learn what needs done regarding the repiping of my house. Lee Ho was professional, thorough, helpful and was able to answer my questions and more. He is a real asset to your company.

a m

a year ago

Bradley Liddell was phenomenal to deal with, this was my first encounter with Frank Gay Plumbing and feel he really set the pace as to what good service this company offers. Very appreciative for all he did and if we had another problem hope he is the technician we get. Hope his management sees this, he deserves recognition for the service he is giving Frank Gay customers.

Dorothy Orengo-Santiago

a month ago

The technician came out he was very professional and efficient. I appreciate the repair that was made. After talking to customer service she was professional and helpful as well. Thank you for the GREAT Iob and Service.

Bill Bigshlong

8 months ago

Needed a propane stove gas valve in kitchen recessed into the wall to accommodate new stove. The people at frank gay were nice enough and quick to come give a quote but they quoted $1100 to recess the valve. Called another company who came out and for the service call fee and to recess it, the cost was $295.$800 difference for something that took the guy 30 minutes to do.

Claire Vail

a week ago

Had to hv a plumber out twice as 1st one didn’t tighten tube from toilet to wall. They r very prompt & 2nd guy seemed more knowledgeable.. Waaay too pricey for me!!!!!!

Scott F

a week ago

Mario was very knowledgeable, on time, and friendly. Very professional.

Stephanie Bolin-Rivera

3 months ago

We had a plumbing issue and called Frank Gay services. We were told it would be $39 to have someone come assess the situation and they did and quoted us 298 to fix it and then the guy calls his supervisor and he said in order to do that job where the leak was they are also going to have to replace something else and that would come out to $1400. We felt this was deceptive and we rejected having any of the work done. My husband said he would pay the $39 fee and call them if we decided to go with them. We just looked at the charge on the card and they charged us $256. No receipt or anything. We were ripped off by this company and are taking action. This is a horrible deceptive company and they are not getting any money from us because no work was done at all. DO NOT USE FRANK GAY SERVICES UNLESS YOU WANT TO BE RIPPED OFF.

Marcos Torres

8 months ago

Unprofessional and sleazy business practices. I called this company to detect a leak I'd noticed behind my wall in my garage. The expert they sent out told me my issue was my washer box. Quoted me $1500 for the job NOT including fixing the drywall they would have to cut out. Yes, a washer box that costs $45 at home depot. But wait here's the kicker, when I expressed that the price was outrageous this expert offered to do it for $500 under the table himself. I declined to work with him as I felt he'd given me the outrageous price to secure himself a bigger paycheck. Any poor soul would have paid the crazy price without knowing any better. I watched some YouTube videos and I ended up fixing the washer box myself. On top of all that the issue turned out to be a hole in my drainage pipe from my second story that I'd accidentally drilled into when mounting a TV. I ended up fixing that myself too and fixing my own drywall. I guess the only thanks I can give this company is for giving me the push to teach myself how to fix my own plumbing. Won't be calling them for anything ever again.***Edit*** this review is for a service they did on my property a year ago. Doesn’t matter when they did it all that matters is that they did a poor job when they did.

Lorraine Matias

6 months ago

Checked our concern of the house problems today. A house over 22 years old. That developed problems over time. The family package Maintenance yearly plan is not a bad deal. Offered what needs to be fixed and how much it will cost. Very understandable and caring company. They won't force or do something without your permission. Highly recommend to anyone that is interested on getting their house checked by Frank Gay.

Nicole Panzera

4 months ago

Had a maintenance coil cleaning and now I have a leak , 4 months later. . 1200 repairThey take no responsibility.Manager would not even get on the phone to discuss the issue.

Keith Cross

a week ago

Carlos was exceptionally professional and informative. I will always call you guys first!

Tammy Pavoni

3 weeks ago

James was a great tech he came out explained my options. Very respectful young man. I'm cats loved him. I would definitely recommend Frank Gay to any of my friends.

Amber Zenger

3 months ago

Horrible experience. Was not upfront about prices for services. Came in and automatically suggested we needed a whole replumbing done when we called about leak detection. We were told on the phone they do that. When the service technician got here he said he didn’t have the equipment to do detection, that had to be done at a later date. I paid extra for after hours so that we could have water back on at our house to be told once he got there he couldn’t do leak detection. He set an appointment for 2 days later. Insurance said we needed a leak detection done so we called to get appointment for that. Was told it would be a certain day from 10-2. Called at 2:30 to see about ETA to find out that my appointment had been cancelled by them with no notice to us, the home owners. I have now been without water for 4 days. Maybe I have an appointment tomorrow, who knows at this point. Look elsewhere if you want professional service.

Nancy Foley

5 months ago

Hunter was AMAZING!! He showed up on time and was very personable, but professional. He identified some areas that needed attention and repaired a Freon leak. Frank Gay has always provided the most professional employees and Hunter was no exception!!

Jeanne Gordon

a year ago

Mr. Hernandez did a great and thorough job of finding the awful smell in laundry area.Also ruled out any problems under house to be sure. Very pleased with his work. Recommended a product to get rid of smell.Frank Gay Plumbing was recommended to me by my neighbor who also used your Company.I'm glad I now have a go to company for plumbing problems in the future.Highly recommend Frank Gay.

Omar McKnight

3 months ago

David was extremely helpful, professional, and knowledgeable. He was able to identify that a pipe leak occurred after a misdiagnosis from another company. He truly is the epitome of what customer service should be!

Brittany Sopczak

3 months ago

This has to be the most incompetent company I have ever hired.They installed the wrong A/C unit in my home (not the one I paid for) the one they installed was accidently swapped with another smaller unit that was in their truck. While they were here they also broke my garage door by forcing it open.3 months later and we have the correct unit installed requiring another day called off work. The installer ruined the paint in my living room that I just paid to be professionally done and did not turn the breaker back on to my garage where my freezer full of hundreds of dollars of food sat turned off and spoiled everything (this breaker didn't even need to be turned off on top of that)and now they are calling me again to tell me I have to call of work again for a city inspection within the next 3 weeks because they did not need to file a new permit to do the new install since they were installing the unit they pulled permits for 3 months ago and it will expire at the end of June so I get to be inconvenienced further thanks their incompetence. Oh I also used them for a plumbing service prior to me knowing they screwed up my AC and they told me nothing was wrong and everything was in good working order with my toilets...3 days later and my main line was completely blocked and had to pay an emergency fee for that to be fixed. I will never use this company for anything and would not recommend anyone else do either. why take the chance? there's plenty of other companies in central Florida.

Charlie Harple

5 months ago

Frank Gay services provides a very friendly, professional and timely service. I highly recommend them.

Jason Koster

3 weeks ago

UPDATE: I spoke with customer service and they seemed to want to make sure that doesn't happen in the future and they will educate the technician who visited our home.They tried scamming my dad into getting a complete new HVAC system by telling him it was no longer under the factory warranty. I called Carrier and they said yes, it's covered for 10 years until 2025 so it's still under warranty. My dad is an 80 year old military veteran and does not deserve being treated like this. They wanted to charge him $16,000 for a new 5 ton unit. I had another HVAC company visit for an estimate to fix it and they are replacing the bad parts under warranty.

Kim Botner

10 months ago

Lewis Shacklock was the plumber who worked on our shower. He was awesome! Professional, kind, courteous, and knowledgeable. He was efficient and completed the task quickly. When I have a plumbing need in the future, I hope I can request him. Thank you, Mr. Shacklock!!

J Jusko

10 months ago

I use Frank Gay Services and ultimately I am always happy with the services. The response time from the service guys is what is most remarkable. The gentleman that came today, Hunter to service the A/C was remarkable. He explained in a way that I could clearly understand, digest and make decisions as to what I did and did not want done. He schooled me; which made me feel empowered and as a female handling all this stuff I want to understand not just get it fixed and move on. My only complaint ever with this company and I don't think it can be helped based on the employee shortage everywhere is their customer service team is difficult to get to, though they did fulfill my wishes when I requested by e-mail. Thanks so much!

Patrick Nagle

a month ago

Very Professional and documented everything. Resolved our HVAC issues. Thanks for the services!

Christel Kollipka

a month ago

Outstanding service ,got all my questions answered professional.
And he explained things to me very easily. Thank you for your service!!!!!

Edward Jankowski

a month ago

Tech Theo was very professional, and courteous. Was very thorough in the inspection.

Brenda Rodriguez

6 months ago

These amazing people helped my family and I out so much. Hunter was so informative, friendly and helpful. He's amazing and I strongly recommend this company for all of your needs. I have confidently recommend them to all my friends from work and I hope this helps you as a customer feel comfortable on choosing them for your service needs. 😊

raffaello sessoms

9 months ago

I had a tree branch knock down my powerline to the house. Called 3 companies...First one never showed. Second one wanted 5 figures to do the job!!!! Then I got the Frank Gay tech to come out, give me an estimate the same day. Next day all was fixed! The price was more than fair. 5 STARS to them!

Ron Washington

a month ago

Very knowledgeable. Quickly took care of my problem. I will definitely be using Frank Gay services again!!

Frank

a week ago

Well my air conditioner started leaking water and I thought it was my ac condenser pump so I bought a new one and then on a Sunday it was still leaking water and was coming from inside the house components. I thought it needed cleaning since it’s hotter than normal lately. So as it was a Sunday and a holiday weekend (Labor Day), most places were closed and had to leave a message.I then remembered from seeing that vans around town Frank Gay 24/7, so I called them(sorry I forgot her name), but she was very friendly and was compassionate about the situation. She did explain that being a Sunday will be considered an emergency call without the call money being applied to any of the services as well as the diagnostic findings from the technician. Not really happy about it but I said ok. She said that the technician will be there around 2-4pm said ok.Well our technician Nicolas showed up a little early which I was glad to see and he began finding out the problem and quoted me the price to fix, which again I had to agree since it’s to hot out with being with no ac. He went to work and tried to replace the part he thought he could, but come to find out it was my outside unit not holding up. And the outside unit was going to cost just as much as replacing the inside and out. He told me that my inside unit looked 18-20 years old (see pictures of inside it looked it, never trust a flip house sale) as the outside looked 11-12. So within a few minutes he gave me a quote including new unit inside and outside, new ac water pump, labor. And before I new it he said it will be all done on Tuesday of this week. I was shocked and excited as I thought I was going to have to wait a week. Nicolas said nope that Frank Gay services uses American units this way only American parts are used and easy to obtain to repair. So from the moment he knocked on the door till he drove away in his van, Nicolas keep asking if I was comfortable with everything and if I had any questions. And the questions I did have he explained so that I would understand and not told all technical, which is nice now days.I even signed up for their maintenance plan so I’m look very forward to keep doing business with Frank Gay!

Sue Howden

5 months ago

Recently Ruddy installed a new electrical panel outside our home, brining it up to code. He also corrected several things inside the home. He was efficient, courteous and answered all our questions. Very pleased with him and the company.

Joe Passarella

2 years ago

Nice guy. Came out quick and fixed issue, but VERY expensive. Called a competitor who I’ve used before but couldn’t this time. (He was out of town and would of done it 7am next day but I have a fussy tenant). He was less than half the price and he would look over the entire unit and warranty it. When I asked the technician from Frank Gay if he noticed anything else that may need work, he said that wasn’t included with price. The total price was $389. Apparently that was with a $77 discount (silly online flyer that you have to mention you have first so they know in advance to factor in for it). Other guy said $150-190 absolute max. Which is where I figured it would be considering 1 part and 30 minutes labor. I’m still waiting on a call back to try to negotiate this and hopefully get a better outlook on this company.

Blake Mason

4 days ago

John King was very professional, he took his time and checked the entire A/C system and found everything was A-OK.

Heidi Knutson

3 months ago

Very happy with all of Yuri's expertise, he completed everything I asked for, explained everything in advance, and gave me a lot of useful advice. Yuri was friendly and efficient. I feel much safer now because he fixed everything that was an electrical safety concern. I will continue to utilize Frank Gay company for electrical, plumbing, and air conditioning services.

Gayle Marie

a month ago

Juan was an exceptionally great service technician. He went above and beyond at a time when I needed it most. He was very fast, smart and efficient. You can tell he really enjoys his work. Thanks Juan & Frank Gay! I've had very good experience with customers service and technicians in the field.

Allen Fow

3 years ago

So, our shower on/off stopped working. Called and estimator (I guess) came out same day. Thought very cool. Got a quote of over 1900. Well, it needs fixing and he said had to remove alot of the tile and replace plumbing behind wall and then replace the wall and tiles. Oh well, it is what it is. Tech came out today and did the work. So, didn't have to touch the wall, replaced the valve through already existing hole. In and out in 90 minutes. Wife refused to pay the rest due, called manager, when he called back was very rude, threatened to go in and tear out all work done, really? great customer service. Finally got ahold of rude dudes superior , I guess. Modified bill, still way more than the job was worth. I have no problem paying what a job is worth, but over 1000 for an on/off handle and 90 minutes labor. Guess who wont be getting our future plumbing business.

br0thership

a month ago

The amount of time between getting my estimate, and a whole new system installed was extremely quick and the team was very communicative in keep me updated with what they needed to do and why. They even gave me a small tutorial on what all I can do to keep my system running well even after the warranty period.

April

5 months ago

Chandler from Frank Gay Services was very quick and efficient with installing my house surge protector. I would highly recommend for your electrical and plumbing needs! I use them for AC, electrical and plumbing.

Danielle Washington

4 months ago

Reputable company with satisfactory workers who are friendly, knowledgeable and honest. Would recommend and use them again.

Judi Schutz

2 weeks ago

Gavin did a great job of explaining what he was doing and what further services were needed. He was courteous, professional, and thorough.

Floss A

2 weeks ago

Had a great conversation with Gabriel Diaz, couldn’t find him on the names but putting his name here. Super nice and very professional.

Clinton Corriveau

a week ago

Javier was amazing. So professional and calm cool and collected. He actually calmed me down. Thank you so much Javier.

Jessica Ferguson

3 weeks ago

Randy was really helpful and got our ac blowing cold again within an hour. We are beyond thankful. He gave us info on what needs attention now and what can wait. 100% satisfied customer.

karl bell

a year ago

This guy rocks. He help me through the process of getting my house re-wired. Called to ask if he could come early in which I was more than happy with. He remained professional at all times. He was knowledgeable and very insightful. Overall I am pleased with the work completed at a fair price

Lexi Hayob

a week ago

Christopher was super helpful, nice, and friendly. He did the job quickly but with attention to detail & helped me understand what was going on along the way. Highly recommend!!!

HUGH GREEK

a year ago

I have contacted Frank Gay Services on many occasions to provide services at my home. They are always prompt and courteous. Juan arrived at my residence and repaired an issue that I had with a clogged pipe that was not draining properly. He was extremely polite, and professional he is very knowledgeable and was able to correct the issue in a timely manner. I will continue to use their services when needed.

Michael McEachern

10 months ago

Simply selling the house and needed a licensed contractor to tighten some leaking drains. Frank Gay had all the information and went above and beyond to make sure our minor issues were taken care of so that we may go to closing.Thank You Chris,Michael

Darryl Robinson

3 weeks ago

Mr Singh took the time to analyze my system and gave me several options going forward to resolve my issues. So I highly recommend Frank Gay Services to anyone who’s looking for maintenance or possible replacement

Brenda Urias - JG

2 years ago

We had our service performed over a month ago, a completely new AC system installation. From the beginning, things went wrong. The return was damaged, and the very next day we had water leaking from our vents. Several phone calls later, Frank Gay Services assured us the problems would be handled in a timely fashion.When a senior technician came out to the house, he basically told us what a terrible job the installers did. He made us feel as if he was on it, but alas, he was not. It took another 3 weeks of me tracking down managers, having to repeat the story over and over again (because God forbid they take notes and share them internally) and getting nowhere, when finally they came out to fix the issues.But it doesn't end there. I come to find out just a few days ago that the Senior Tech who was supposed to fix the installation (that caused water damage, an incorrectly installed drain pan, incorrectly installed drain line, and incorrectly installed overflow sensor in the drain pan) did not do the job TO CODE!! The city inspector went over the job and deemed it not completed, so now I have to field calls about So sorry we messed this up, we'll get it right this time, we just need to coordinate yet another visit to your home.Do yourself a favor, go with another company. I went with Frank Gay because I thought they had a good reputation, I thought they hire and train and create professionals, but in reality, it's a mill. It's a chop shop with great name recognition, but when problems arise, see how long it takes to get something fixed, how a lack of internal communication only hurts the customer, and how little you can actually rely and trust in the company.Literally the only thing they got right was the billing. My bill is on time and in the mailbox without fail.

Robbi White

a week ago

The technician was very professional and knowledgeable: Explained everything to satisfaction.

Bob Land

5 years ago

Made a call, they came right out and Mike gave me a firm price for a removal and replacement of a heavy hybrid water heater that was junk to a conventional one. Alan and Reggie showed up on time with everything they needed. They removed that very heavy boat anchor hybrid from upstairs and got it down a tight flight of stairs with a 90 degree turn with out a scratch to hardwood floors or walls. I was impressed. I assure you I will recommend Frank Gay Services my friends and you who might read this.

Mitchell Billias

3 weeks ago

So far so good... James our tech gave a good confidence and was very professional in diagnosing and fixing our AC unit. We are skeptical of how long it will last due to a Frank Gay competitor (ARS) making 6 + attempts at fixing the system as they were the ones who installed it. Each time they came, it broke down again within 24 hrs. to a few weeks. So my review for James is highly recommend, Frank Gay is Highly recommend. Value - quality - responsiveness... all A+ and I wish I would've made the move sooner.

Annette Alvarez

4 months ago

Very knowledgeable, friendly, and overall did a great job, kuddos to him and the company!!!

Mitch

a year ago

Javier and Jaime were excellent- very professional, easy to talk with and understand, as well as great communication. They helped me resolve my homes ac issues within 24 hours of my initial call into Frank Gay! Couldn’t be happier with my technicians, installation and quality of units, although the pricing still seems insanely high. Would have been much happier spending under $10K, but you get what you pay for! Thank you Javier, Jaime and Frank Gay for all your hard work and professionalism!

Beth Hartman

5 months ago

Angel and Alex came to replace my HVAC unit they were very nice got right to work. They kept me updated throughout the process and they cleaned up everything when they were done. It was very stress free for me.

Carlene Shaifer-Jones

10 months ago

Glen was very professional and explained everything that he was doing and why he was doing it. He also told me things I should do in order avoid future issues. He was pleasant and polite. I hope he is my technician in the future!

Reynaldo Gordon

2 weeks ago

Ronny P. Not a honest person, Trying to sell us a new AC unit instead of fixing the old AC unit. I called another company and they got the job done.Without buying a new unit.

Rey Orozco

a month ago

I was quoted $3,005 to fix a dead fan motor on my compressor. The technician didn't troubleshoot anything on the system and suggested replacing 4 parts of which only the fan motor was actually bad. The tech was heavily suggesting to replace the entire unit for $13,000 instead because it would be better in the long run.I totally understand marking up parts and charging a high hourly rate, but I was able to get all the parts I needed for only $77 and replaced the motor in 2 hours. This company is waaay overestimating and taking advantage of people.

Brittany Small

10 months ago

We used Frank Gay to have our new chandelier hung. We needed it moved from the original location to align with our new dining table. The techs were friendly, knowledgeable, and did a perfect job. We’re so happy with it. Everything looks great. Zero complaints. They were timely and professional. Thank you David and Shavonn!

ANTHONY D

2 weeks ago

Great service arrived within the time frame provided- reliable, pleasant and explained what he did . Thank you

Benjamin Turner

5 months ago

Angel and Dennis were very professional and were very patient to ensure everything was checked and working properly for my AC. Highly recommend Angel and Dennis if you use Frank Gay Services!

Damian Brezinski

3 months ago

Best service ever! Made the initial phone call at 8am and by 4pm they had an entire new a/c system installed! Wow!

shelly villanueva

a year ago

Jesse was prompt, professional, and did a quality job repairing a leaking water pipe in my wall, caused by a nail puncture. Called on Saturday at 11:30 am and Arrived within 1 hour of initial call and job was completed in less than an hour. Made sure water was back on, working properly with no leaks, and cleaned work area. Very happy I called Frank Gay and Jesse was a God-send today. Thank you for quality work at a reasonable price on the weekend. Would highly recommend and Will definitely use again.

Adam Smith

a week ago

Phillip was professional and on time, presented me with options and pricing before he started and got everything done quickly and efficiently

menandre muscadin

5 months ago

The technician was professional, polite, knowledgeable, and very patient. He assured us everything is done well and to call him if anything happens.

Rob Horne

a month ago

Can I give a zero. I had an appt scheduled for 2-6. When no one showed up, I called them. They said a tech was never assigned to me and if I really want anyone to show up I have to pay an emergency fee on top of all other fees. SCAM

David Campbell

3 weeks ago

David Muniz was professional and courteous. Once I told him the issue, he knew exactly what the problem was and changed out the part in no time.

Chris Ice

3 days ago

Micah Johnson did a super job of clearly fixing my plumbing issue quickly and efficiently. He was expeditious in completing the tasks. He is another reason I continue to use Frank Gay Services for my mechanical needs.

Johnathan N. Brooks

4 months ago

We had to have a plumbing pipe on the outside of our home moved for electrical. Micha was professional with his response to my questions. I’m not a plumber but it looks like he did a good job with the relocation. Frank gay for the win!

Kenneth James

3 weeks ago

They charged $298 for a 2 minute visit to turn th garbage disposal w a hex wrench! Highway robbery! Call someone else

Ron Regner

4 months ago

We had a plumbing emergency on a Saturday morning and called Frank Gay Services. They responded almost immediately. Technician Zak identified the problem, offered options and resolved the problem quickly and professionally. He was very thorough and spent the time necessary to ensure the problem was resolved. He also recommended and scheduled follow-up services.

Lorena .R

3 weeks ago

Randy inspected my A/C and discovered lots of problems and recommended a workable solution to getting a new Carrier A/C and a better, cleaner system. Very knowledgeable, on time and professional.

Terri Miller

2 weeks ago

Awesome guys, ( Angel and Lewis) you both are fantastic, what nice guys, you both are friendly, kind, professional, answers my questions. What assets u both are to the company. Thank u Angel and Lewis and Frank Gay Services. ♥️♥️🙏🙏🙏 on another note Lewis I tried to give you a separate review but couldn't get it to. But thank you so very much, you were so great. Great work, I appreciate u both very much. Very much. ❤️

Art Ward

6 months ago

Keith R. from Frank Gay Plumbing was excellent. He was very professional and explained everything regarding what he was doing and why. He was amiable and a pleasure to have him in our house. Highly recommend him.

Richard Spinelli

4 months ago

David Vasquez did a very professional job. I am very pleased with Frank Gay Services. Will definitely use again if needed

Curt Dees

5 months ago

Worse than one star. Price quotes were 3 times a normal charge. You really don't need to pay their price. Call a local reputable company.

Dawn Winebrenner

2 weeks ago

Rashad James was very professional and informative. I will request him for my next electrical service.

Kristie Scott

3 months ago

Delaney was informative, educational, thoroughly explained the repair and checked in with us consistently.

Liam Jackson

6 months ago

This company's charges are criminal. I had three residential plumbing issues worked by Frank Gay: replace a wax ring on a toilet, supply & install a kitchen garbage disposal unit, install a kitchen tap (supplied by me). Total cost $1,649. Less materials provided by them <$224>, that's $1,425 in labor. The tech was in my home for 3 hours - that's $475/hour. Just ponder that for a minute - $475/hour for a plumber. By comparison, I'm having some plumbing work done at my father's home in Volusia County this week: the licensed, bonded and insured plumber that I'm using there charges me a T&M rate of $120/hour + parts. So, honest companys do still exist, but Frank Gay Services LLC certainly isn't one of them....The company's customer experience specialists, who are obviously kept extremely busy based on the quantity of awful reviews they receive (you should see the BBB reviews), offered me a 15% refund to sign a waiver and to go away. I was overcharged by $1,000 - I don't deem an offer of a $247 refund to be acceptable. I now take it upon myself as a responsible citizen and consumer advocate to share my experience with the wider community. Orlando residents: do not use Frank Gay Services LLC - they will charge you four times the market labor rate for plumbing services (not 10% more, not 50% more, but rather FOUR TIMES the market rate).

Genevieve Jacko

a year ago

Cameron was awesome! We had an emergency situation with our water heater yesterday. He came to our house right on time today, gave us an estimate AND replaced the water heater within a few hours. He was friendly, honest and knowledgeable. We would definitely work with him and this company again in the future.

c barb

2 years ago

Very professional technicians. We had to have our very old A/C unit replaced. Prompt installation and quality service. I would recommend Frank Gay Services.

Gabriel & Lisa Coss

9 months ago

Criminally overpriced. Came out to replace filters on water filtration system. Wouldn't provide quote over the phone, even though I read word-for-word what we needed from the invoice from last year's service (service was previously provided by a company Frank Gay has since purchased). Last year's service was $199. Today we were quoted $450. After we stopped laughing, we declined and paid the $39 service fee.

Mario Conte

3 weeks ago

He was a great professional worker and very knowledgeable. I would highly recommend him.

D. Thomas Laskowski

10 months ago

Had a faucet and garbage disposal replaced. Cost was far to high (twice what it should have been), and I was actuall charged more and had to wave install warrenty since i had the items o install. That part is not fair, you perpick up the items so you can save a little money and get what you want, then they charge extra because they couldn't overcharge for what the have. that part feels scammy. But Louis was a great tech, very friendly, understanding and cleaned up after himself. That part was great but sad to say the overcharging and seeming penalty for having the items out weights and probably will not use them again, sad to say

Daniel Fassett

9 months ago

BEWARE! I used this company. Paid my bill immediately. Now I discover they placed a LIEN on my property. They have been less than helpful in getting it removed. This is costing me countless hours and thousands of dollars as it has held up a loan. I would never use this company. TERRIBLE customer service in correcting a problem that they caused.

Aubrey Vinson

2 years ago

The technician, Josh, that came out to our house was extremely professional and informative. He was thorough in investigating what could be causing our electrical issue. He took the time to explain to me how the parts in the breaker box worked. He explained the different options I had and promptly emailed them over to me for further review. I will definitely use Frank Gay again for any electrical or plumbing issues that arise in the future.

Susan Fox

5 months ago

Glen was fantastic. He was very professional and knowledgeable about AC units. He diagnosed the problem and fixed it. I was thankful and grateful for him. Definitely sticking with Frank Gay and signed up for their maintenance service. Thank you Glen !

Scott Hunt

a month ago

Frank Gay services was great. Jamar Riddick was super helpful, explained everything, and now our AC is up and running again!

Brittany Fletcher

6 months ago

Frankie was great! Very professional and informative! He was very positive and kept telling me that we did great assessing the situation before we had called. I called at 8:20 am and Frankie was at my door at 10:20 am. Pricing wasn't too bad either!

D J

7 months ago

Our zoned heat/ac system was not working in part of the house. The technician said the zone control board was bad and gave us an estimate of $6,200 to replace it. The cost should be around $700. Had another company come out the next day and they found that one of the compressors was not running. They fixed a loose wire and everything is up and working fine now. Cost of the actual required repair was $112. We have used Frank Gay before and their prices are always very high. But, they are quick to respond when called and that is why we continued to use them. This time; however, the price they wanted to fix what wasn’t broken was totally ridiculous and honestly an insult to our intelligence. I advise extreme caution with this company.

Oscar Llamas

a year ago

Cody explained everything so well prior to performing the job. He did an excellent job! We were relieved someone answered the phonelate last night when our shower faucet did not stop leaking. From beginning to end a job well done. We will definitely recommend your company and Cody to friends and use you again in the future. Thank you for making this weekend a great one!

Clint McClure

3 days ago

Kevin came from Frank Gay for an AC check up and was kind, helpful, and informative. He answered my questions and left with my AC in better shape than when he arrived.