Kameron Kaviani
2 weeks ago
Explained the situation was an HVAC line, and they said worst case they would be able to diagnose the problem. I even offered to send pictures, and fully explained it was a chilled line issue for the HVAC system. When the service tech arrived, he said he couldn't diagnose, as it was an HVAC issue. I explained the original conversation, and asked him to leave - as there was no reason to be there. I called back and explained the situation the next day to a gentleman, and he said he would call me back (of course never did). Then 2 weeks later I received a charge. I called back, and explained the situation, and the lady raised her voice, and basically said tough luck. Extremely unprofessional. It was completely their error, and they should have never sent anyone out for an HVAC job that was not something they could diagnose nor handle. They GUARANTEED they'd at least be able to diagnose.