Best Sewage Damage Restoration in Phoenix AZ

Brandyn was great to work with! I’d love to work with him again.

I had water damage from a pipe leak in my wall. Servpro showed up quickly, and got the drying started. The techs and project manager on site explained why they were doing all the things needed. The office was great about scheduling and explained the differences in the processes for the drying and repairs well, and kept in contact through both phases. I recommend this franchise to anybody!

Went away for a weekend and came back to discover my dishwasher had leaked all over our home. Water had traveled from the kitchen into our living room and into the bedrooms throughout the house. I don't know how long the water was sitting but it was long enough for everything to get soaked. We called our insurance immediately. Within about 2 hours the Service Master Desert Dry team was onsite and got to work. The guys on the job were great. They explained the process, answered my questions, and worked with my insurance and returned our home back to normal in a few days. The crews that followed up explained the timeline and helped me with my insurance when I needed it. This had never happened to me before so I really appreciated how helpful their team was throughout the process.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Very friendly and helpful. Will use again if needed in the future

We came home from vacation to find a toilet leaked all week. We called 1-800-Water Damage and they came out within a couple hours and helped get our home dried out. Nolan was very helpful and professional. Would recommend them to a friend and will use them again if we ever need this type of service again, hopefully not :)

Did a great job. Easy to book and great service.

Jakob and Chandler were great. Very friendly and professional. Did a great job. Thank you!

Excellent workmanship!

Restore Master is a good company My mobile home got water damaged ,they come out and look for everything and take care the mess for me, and after they finished my repairs put everything back together, happy to get my normal life back, my home looks better than before, I'm super happy with Restore Master services, I will highly recommend anyone to use Restore Master for anything cuz they are the best

I wish I could rate this company higher. I can't recommend them enough either, they were very hands on and kept me so well informed through the whole process. You won't regret hiring them.

Eric and Cameron did an amazing and quick job with our water damage problems we had in our condo from the upstairs unit. They immediately got on the job and were very efficient in fixing everything affected. Look no further if you are in need of any of their services. Thank you for a job well done BOR!

When our home had an unfortunate accident involving a flooding of sewage water Restoration 1 of Phoenix are the ones we called, and we couldn't have been happier with our choice. Every single person that we dealt with ensured that we understood what was going on and took the extra time to ensure that everything was done in a way that was best for us without regard to opportunities where they could have made some extra money. Brandy in the office checked in on us throughout the process and was an amazing help. The foreman John really took the time to make sure the job was done right and put the effort in to make sure we were happy with the work and he did an amazing job working around our schedule. Rick, one of the workers we saw the most, really did a consistently amazing job. Everything was done quickly, on our schedule, cleanly, and with our best interest in mind. It was unfortunate that we had a reason to call Restoration 1 of Phoenix, but I could not imagine that any other company could do a better job. This was such a pleasant experiance to a bad situation that I will not hesitate to recommend them to any and everyone I know. Thanks Restoration 1!!

Very professional and quality work. Highly recommend!

AMAZING service by Service Master, first time users and I hope we never have to use a restoration company again but if we do, we'll be calling Service Masters..

One phone call from Katherine Ely, the operations manager set things in motion after she listened to our water heater (leak) issue. We were then paired up with Erika Brake as our in-office contact person and within no-time a team was out to access the situation in person & they went immediately to work, setting up fans, pulling back carpet, drilling holes in walls to allow the fans to dry out the inside sheetrock/drywall etc., they measured & cut out sheetrock from our garage wall to allow the wood to dry, they were like busy beavers, non-stop working to assure the rooms and garage would dry out.

Having Erika as our point of contact was one of the best things Service Master could have done, she's a star !! In any type of incident with your home, stress is there and then the unknown but Erika was amazing in her communication with us, made sure to constantly check how things were going (by phone calls) and advising us on the next step of action.. Anything we needed, she put them in contact with us and what great referrals she had, from plumber, towel service to contractor for rebuild. All referrals worked perfectly for us, great to know there are companies still out there that provide fast urgent work for emergencies and provide top notch service.

We were very lucky to have been referred to Service Master by our Insurance Company and were able to work with Erika Brake as our contact person, she's amazing and in the right position to help people in their need. Thanks Erika !!!!!!!!!!!

We are very pleased with the experience that we had with Paul Davis of greater Phoenix! Everybody was very attentive and the communication was excellent! They helped us every step of the way, from right after our house fire happened, until everything was perfect inside of our home. I would recommend them to anybody looking for a restoration company!

Very professional Frank, Greg and the team are outstanding they pay attention to every detail very professional I can't can't say it enough. I would highly recommend next Gen. Restoration to any of my friends or family and yours too.

Belfor was hired by my insurance company to repair a wall that had been hit by an impaired driver. The wall had been standing for thirty years prior to the accident and looked as solid as the day it was made but for the chunks that had been knocked out by the car. Belfor employees showed up and talked a great game. Told me how they were going to fix the wall. They took down a good ten feet of wall on either side of the impact point. Charged the insurance company almost twenty grand. Less then two months latter the wall is separating at the corners. Almost a year later Belfor's solution? Paint over the problem. The wall looks far worse then the prior wall which had been hit by a car! And they want to paint over their poor workmanship.

Now that I've done some research I realize Belfor has such bad reviews I would not have independently hired them. Lesson number two, don't think insurance companies know anything about qualify contractors. Lesson number one? Stay away from Belfor.

DRR was quick, empathetic and effective. I had another restoration crew tell me that I needed to replace the whole floor after a water burst and to not even attempt to dry the floor. DRR came in and dried everything up and took care of the project in about a week. Highly recommend

This company's quality of work is fine but the business side is shady! I was lied to by my project manager about fake emergency my crew had to go to as an excuse for why no one arrived to my house when they were scheduled. My crew of 1 drywall person showed up the next day and had no idea about the emergency call he was supposedly on. The drywall person said he was given no information about my job from his boss so he showed up unprepared with no products. I was told that they would add extra guys to my crew to get the work done that day but the only other person who showed up with a person to measure for the cabinets which had already been done with the initial walkthrough (he also had no idea idea of the emergency call he was supposedly on). Apparently they hadn't even started making the cabinets. The guy who came to measure said based on the workload they had it would be another 5 days before it was ready. My project manager tried to make it seem like he was giving us special preference and working things out to get the cabinets ready quickly when I had already be quoted the same time frame from the guy measuring the cabinets. Were my cabinets ready on time...nope! A few days later the cabinet installer finally came and finished the job (he also had no idea idea of the emergency call he was supposedly on). Then I got the bill...they charged me to replace vinyl flooring that I never had and that they never installed!!! They also said they didn't keep track of labor hours! Don't believe a word they tell you and watch your invoice closely.