Best Residential Sewage Cleanup in Phoenix AZ

They have been such an easy and good company to use, they have been able to work fast. Michael was extremely nice and very knowledgeable and was able to answer my questions!

The young lady that greeted me at the door was friendly and provided the assistance I needed.

Service Master showed up after we had a home flood on April 28, 2021 involving two bathrooms and our kitchen. The flood included the tile flooring up and downstairs, the shower tile, our kitchen cabinets and our ceramic countertops. The Service Master techs always arrived at the time we arranged. They were clearly competent, hard working, and very good at communicating with my husband and me, answering the many questions that we had, clearly and respectfully. They treated us like this had been their home that had been flooded. Later when the work had been completed and I called their Program Manager, Sandi, she spent nearly an hour answering detailed questions I had regarding our damages and repairs, making sure I had the same understanding as my insurance company. I rarely write reviews but when a company and its employees are so well managed I like to recognize them.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

caleb was very professional and helped me with all my problems

What an amazing company! I had a water heater break in the garage. I first spoke with Alicia (at 7:30pm on a Wednesday night). Tom was out at my house by 8:00 pm and got me all set up with fans to start drying out the wood and drywall that was impacted. Tom walked me through the entire process, answered all of my questions, and was so thorough, and most importantly trustworthy. 1-800 Water Damage of Phoenix has to be one of the most ethical, fair and professional group that I have ever worked with. They have a customer for life! I hope I don't have a reason to need them in the future, but if I do, they are the ONLY company that I will call!

These guys were awesome! Took care to cover everything, cleaned up their mess, very thorough and on time. Have used other companies in the past, but these guys will definitely be my go to for carpet repair and cleaning, fire and wate restoration cleanup and repair

Chandler, Jakob did a great job coming out and making sure we were taken care of. They were very kind and explained the process of what they were doing very well! Highly recommend!

i just had loved the flexibility with the scheduling, & the time management. Kyle was very thorough with quality work. i would definitely count on venturi again. If YOU havent id strongly recommend!

Restore Master was great! Our leak was detected on a Sunday morning. They were at our home within 2 hours, setup fans, moved and nicely packaged all our belongings in the affected area. Great Communication, very professional and very fair priced. Highly recommend. v

I'd suggest you contact this company for any and all of your remodeling needs, the team was very courteous and respectful too. And I'm in love with the work they did for me!

BOR was recommended by our insurance. The initial consultation and water mitigation repair started out to be expected. Camron was responses became sporadic. The work and subsequent completion of the job was left incomplete. Part of my kitchen that needed to be salvaged was left in my backyard ( stove and microwave). The cabinet repair was also left incomplete. I’ve reached out numerous time with no response. B

I was very pleased with the quality of work that Phoenix Mold Removal Pros provided. They were very thorough in their inspection and explained everything that needed to be done. They completed the job quickly and left the area clean. Highly recommend.

I have worked with this team of experts for the last year and they make my job easier with their knowledge and willingness to teach or communicate their every move with our clients. I have grown and learned from the best technicians in their craft and it makes me love my job more everyday.

I called to see if i can get somebody come and do an estimate for my damage floor but the answering lady “sue” lacks phone etiquette. She was rude on the phone. She should not be answering calls with that kind of attitude.

I'm in disbelief! This company is insane! Poor quality, poor service, lack of communication, and the list goes on. I would not recommend this company to anyone! They are not good at all. Please save your time and energy and transfer and find business else where! They are not worth it!

As a fellow vendor within the Insurance Industry, Paul Davis has an excellent reputation as a responsive restoration service that we frequently find ourselves working along side. Business Development Specialist, Karen Lorraine Hartmann, is seemingly always accessible to answer questions, put clients in contact with the right Paul Davis personnel and carries herself with a high degree of integrity and professionalism.
Matthew Thompson
District Manager Rimkus Consulting Group - Phoenix & Albuquerque

Called Next Gen Restoration Az for water damage at my mother's house . We needed demolition services and I was very impressed on how they used plastic to ensure dust didn't get on everything. Thank you !

My entire experience with Belfor was excellent. From the beginning to the end of the project they were professional, on-time, and exceeded my expectations.

Quick emergency water leak cleanup and repair was made at our home in Goodyear. Highly impressed and will recommend this company to friends and family if ever needed.