Best Remodel Repair in Phoenix AZ

Ricardo Felipe Chris Ross were all absolutely fantastic. They explain the process they were very knowledgeable and professional. On top of that they were very courteous and responsive to all of our needs. They made what was a very difficult situation very easy to manage. Most of all they were all extremely courteous and timely.I would certainly recommend them to anybody who needs any type of remediation work they were fantastic!

nice young men worked well together as a team to tear out water damaged wood floor but as i called them- home wreckers- as a joke and that they did as it was their job it took 9 days to remove 1200 sq feet they could have needed more help to speed up process the basic core team was great but new guys showed up and didn't have the team work down - I was satisfied but had to call on management to get them to work Saturday as they said they were taking basically Friday thru Tuesday for Labor day off while our wood floors had yet to be removed-Good job a l scrapes and nails left on floor and walls but that is what it is-they needed more help I would reccomend ServPro and this season of haboobs gave them too many jobs

Service Master showed up after we had a home flood on April 28, 2021 involving two bathrooms and our kitchen. The flood included the tile flooring up and downstairs, the shower tile, our kitchen cabinets and our ceramic countertops. The Service Master techs always arrived at the time we arranged. They were clearly competent, hard working, and very good at communicating with my husband and me, answering the many questions that we had, clearly and respectfully. They treated us like this had been their home that had been flooded. Later when the work had been completed and I called their Program Manager, Sandi, she spent nearly an hour answering detailed questions I had regarding our damages and repairs, making sure I had the same understanding as my insurance company. I rarely write reviews but when a company and its employees are so well managed I like to recognize them.

This is one of the worst companies my wife and I had to deal with. To preference is, we did not have work done on our residence by Cesar and Brandon, but we dealt with them in Dec 2020, on a bid to repair water damage. Cesar has since apologized for Brandon and himself, but we feel we needed to post a review, so others are aware of our experience. Long story short, it started with Brandon being pretty aggressive over the phone, he pressed to get our home owners insurance policy number and sign a work order even before he got to our home, when initially it was a phone call to understand what the damage was exactly. He did not appreciate my rebuttal and refusal to do so.
The three of them show up 45 minutes late, unannounced, leave their loud truck running outside with the trucks lights shining on the neighbor’s home/windows, super awkward and enter our home. They go into scare tactics of the amount of mold present (no proof) even after it was a small water leak, that was turned off right away by the way. They talked about having to tear out the downstairs wall, get some fans on it to dry it, it’s a serious health risk, etc. The kicker is, they go upstairs to inspect the bathroom, my wife who is clearly pregnant, was winded when they got to the second level, as well as the others, and they asked, “Are you bloated?” Unreal. While upstairs, they said they’ll have to tear apart the tile, inspect the under flooring and that it’ll be about a 1 month job and cost between 5-10,000 dollars. We were flabbergasted at these happenings.
Brandon and Cesar called me the next day, asked what my thoughts were and if I’d like to move forward. I said no, listed off what happened above, in particularly the poor taste comment towards my wife, and he said, it was an ice breaker, it was a joke. That he’s also working on Brandon and helping him become more professional. Well, my wife didn’t think so. I then explained to him and laughed in doing so, that you gave me a 5-10,000 bid, that it’s such a huge difference, and continued to laugh about, it’s not like it’ll be 2,500 to 3,000 and that you didn’t even write out a bid or email me a bid like the other companies did. At that point Cesar said, “You have some sort of demons or something? I’ll pray for you tonight.” I couldn’t believe it at that point, on exactly what I just heard and it was over with.
During this all, Cesar continues to preference they have 5 star reviews, but I’m not buying it, if you look, they’re mostly from users posting for the first time or second time. I get the feeling they’re paying for fake reviews. But what do I know, you be the judge, but I’m just honestly telling you what I experienced.

I had the whole 5-10000 dollar bid, fixed for $550, a week later by a trusting small business, who couldn't have be more honest. And he said there was no mold! ha ha

Great work for the team Arizona fire and water restoration.thanks to all

The crew that came out was very professional, and helped us in a very timely manner.

Today Chandler came out to our house and he was a very polite ! He explained the details and was very professional !

It was great working with Austin!! He is very knowledgeable and I always felt like he was going out of his way to point me in the right direction!

We are seasonal and we’re not even on the scene when they begin remediation. Once I arrived, they had a coordinator in place and guided me through their operations. They performed everything they said they would.

I have never worked with such a responsive company and rep like Karen Hartmann! She is phenomenal, talk about amazing customer service. Supports my clients and answers back promptly.

I am happy to work with an honest and great pricing organization.

I had a pipe burst in my home, and the resulting water damage was extensive. I was referred to this restoration company by a friend, and I'm so glad I called them! Their team was incredibly responsive, and they arrived on-site within the hour. They worked quickly and efficiently to remove the water, dry out the affected areas, and restore my home to its pre-damage condition. If you need water damage restoration, this is the company to call!

Best Option Restoration of West Phoenix recently cleaned up and restored damage from our old HVAC unit in our two-story home. From the first contact on the phone, Daron did an excellent job of communicating our options and following-up on the progress of the project. We have used other restoration services in the past and I’ve never seen more personal, honest, and professional work. Daron and his lead technician, Remington, and are an incredible team. I wholeheartedly recommend them to anyone in need of restoration services!

Because they are the closest firm to us, I decided to utilize them to remove the mold from our house. We are pleased with the outcome and the quick completion of the work. Additionally, they assisted us with our insurance.

Jose and Isaac were great and set everything up to keep us safe in our home .

Belfor helped out at a very stressful time! Promptly returns phone calls, which most people don't do anymore! Scott guided us thru the process and treated us more like a friend than a customer.

Jason was very knowledgeable and walked me through the process. They showed up on time and did what they said they were going to do.

Thank you Tony and team and ASAP Restoration for the great work you did with our home. We couldn't be more happy with how quickly you responded to our call, the level of professionalism in addressing our concerns, and the end result of the work. It may even look better than before you started! Of course, I hope we never have water damage again ... if we do, we wouldn't think of talking to anyone else!

Wonderful team. All my belongings were put back in place and taken care of. Lucas and his team were great!

Our townhouse had extensive water damage from the ceiling, through the walls and floors due to an intensive monsoon in July 2020. Our insurance company was unresponsive, so we directly engaged Dan and Concept Restoration to remove damaged drywall, ceilings and insulation. They also brought in fans to dry out the house and prevent mold. We truly appreciated their professionalism and rapid response to our emergency. In addition to the hard work, Dan provided very useful advice for dealing with our insurance company and HOA. They provided many photos that helped document the water damage and their remediation work. We highly recommend Dan and Concept Restoration.

I have used Arizona Carpet and Restoration several times and they always deliver. I have had numerous stains on my carpet and they have always been able to get them out. Thank you for the GREAT work you do. I Highly recommend!