Best Emergency Sewage Cleanup in Phoenix AZ

Michael was very helpful, responsive and through with his explanation. A professional.

nice young men worked well together as a team to tear out water damaged wood floor but as i called them- home wreckers- as a joke and that they did as it was their job it took 9 days to remove 1200 sq feet they could have needed more help to speed up process the basic core team was great but new guys showed up and didn't have the team work down - I was satisfied but had to call on management to get them to work Saturday as they said they were taking basically Friday thru Tuesday for Labor day off while our wood floors had yet to be removed-Good job a l scrapes and nails left on floor and walls but that is what it is-they needed more help I would reccomend ServPro and this season of haboobs gave them too many jobs

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

Arizona Fire & Water have a very responsive and empathetic team that made our negative experience of having a water loss easier to cope with. Marquis did an excellent job coming to our rescue. He was the first point of contact and was very personable in assisting us. We were assigned a project manager, David. David always kept me informed and responded to all of my questions and concerns in a timely manner. James built and installed our new cabinets and went above and beyond his normal job to ensure we had the best quality work. We are very thankful for Arizona Fire and Water!

Lee and the Rocky Mountain team helped me through a super stressful ordeal of my second floor showers leaking into my first floor . Patrick since the beginning of the process guided me on the insurance process and set expectations and lee quickly did a final walk through and removal of the drying fans ! Thank you guys

Tom and his team were fast, responsive, and respectful. I would recommend them to anyone needing help with water damage.

I had a carpet repair done on my home by Phoenix carpet repair. Great customer service. Very fast work very clean. Looks like nothing ever happened to the carpet. Thank you Felix carpet repair.

Chandler and Jacob did an excellent job with the cleanup of water damage and removal of damaged drywall. I would highly recommend their services.

Wow, Hugo and his crew were wonderful! On time every day courteous, communicative and very clean. This is something hard to find these days. I would definitely recommend them.

Restore Master is a good company My mobile home got water damaged ,they come out and look for everything and take care the mess for me, and after they finished my repairs put everything back together, happy to get my normal life back, my home looks better than before, I'm super happy with Restore Master services, I will highly recommend anyone to use Restore Master for anything cuz they are the best

I have worked with BOR multiple times and have had nothing but excellent experiences with them. Eric is extremely professional and the communication is always on point. I have a drywall business so I have seen other restoration companies and how they work and I can tell you that Eric and his team are by far the best I've seen. I would highly recommend them.

The basement of our home had previously experienced flooding. We requested that this business have it tested for mold. It turned out that our mold levels were extremely high. They provided us with various treatment options.

Jose and his team were great. Did a great job.

Great service from Anthony

we had a water leak and were pleased with their quick and professional service.

As a Property Manager of higher valued homes in North Scottsdale, I utilize quite a few different service venders. Privacy, Professionalism, and Prompt timely work is a requirement in our business. Paul Davis hit every mark and with a smile. The service Tech's were attentive and well skilled. Thank You Paul Davis.

Frank was extremely helpful and knowledgeable. He was available around the clock and answered all my questions with detail. He sent someone out the next day and he was also very helpful. Showed and explained everything he was doing to check for moisture and mold. Thankfully none was detected. I appreciated the honesty, specially when a different company had already been here a day prior stating we would need walls torn down etc. I knew something was off and decided to call NextGen for a 2nd opinion, I'm so glad I did! Thank you Frank and team.

Ben Rodriguez, GM., the only light in this bleak tunnel. The only professional. Project manager was rude, condescending, and failed to manage my water damage and wood rot problem with even a modicum of acceptability and professionalism. The foreman was routinely late. The work done was shoddy, sub standard...very poor quality. Now in a dispute with the insurance company to have work done acceptably and properly. Truly disappointing.

Anthony was very responsive to me, (even on Easter Sunday) and kept me in the loop with what was happening at my home I am 2000+ miles away and had the utmost confidence that he and his team would provide the best service for me and my home. Anthony and his team showed me that customer service is alive and well. I cannot recommend them enough!!

Parts of organization are great..others good