Best Sewage Remediation in Phoenix AZ

Doan restoration is the best company ever they helped me with my fireloss when my house caught fire and there lead tech michael explained the whole process and all he was very intelligent and knowledgeable and gave me understanding his techs were so quick at getting stuff out while he helped me make the claim to my house thank you so much Doan

Great place and great service.

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

I would never recommend this company. I am having a terrible time trying to get my condo back together. It has been 3 months since a pipe broke in my master bedroom bath and I still do not have a toilet or vanity and I still have plastic up where the walls should be. In the hall bathroom, although there is a toilet, the tile from the floor is no longer and I have missing walls. I was told by the Estimator/Inspector that my vanity would be replaced due to water damage, and that once the construction started, the supervisor would tell me where to go and look at new ones, instead the supervisor informed me that the estimate had it listed as R & R which is remove & restore, which means all they do is take the vanity out and replace the bottom section and then put it back in.

These people tell you they will call you back and set up appointments to start the job - but it never happens. I have called and e-mailed the person handling my job and he has yet to get back to me.

Every technician we interacted with was very professional and went above and beyond to explain the entire process in detail and make sure we had all of our questions answered before leaving, especially Markell. We used another restoration company recently for another issue & since Rocky Mountain was so responsive from first contact, communication was great, and they made the process so easy & stress free we will be calling them for any future issues and recommending them to others.

The pipe connected to the sink in our laundry room had hole and we had a minor water flooding problem. I e-mailed this company hoping someone would at least reply my e-mail. Things went extremely well from that point: not only my e-mail was replied almost immediately but a phone call followed right after that, the owner was at our house in about one hour or so to look at the damage.
I had a great first impression and that continued. He quickly set machines to dry the wall, communicated with a contractor to estimate the damage. They negotiated with my insurance company and somehow managed to take care of the bill for us.
It is a wrong story so I omit the detail but a similar thing happened again after a month. I e-mailed Tom Hodge, the owner, and again he took care of all for us. He went extra miles to contact plumber, handyman etc. to quickly resolve the whole problem for us.
It is our strong impression that this is a good company owned by honest hardworking person. If whoever reading this review happen to have water damage, I can easily say that this is the company to call.

Quickly responded to dry out water damage.
Professional and friendly service.
Very happy with the results!

We had a house flood last week, we called this company Restore Master and they came very fast. We were very impressed, as they do their work. They took care of everything, with knowledge of their business and respect to our home. We definitely recommend this company and their professional crew. Thank you for your hard work.

The crew at Service Master helped us navigate through a very difficult time.

AMAZING service by Service Master, first time users and I hope we never have to use a restoration company again but if we do, we'll be calling Service Masters..

One phone call from Katherine Ely, the operations manager set things in motion after she listened to our water heater (leak) issue. We were then paired up with Erika Brake as our in-office contact person and within no-time a team was out to access the situation in person & they went immediately to work, setting up fans, pulling back carpet, drilling holes in walls to allow the fans to dry out the inside sheetrock/drywall etc., they measured & cut out sheetrock from our garage wall to allow the wood to dry, they were like busy beavers, non-stop working to assure the rooms and garage would dry out.

Having Erika as our point of contact was one of the best things Service Master could have done, she's a star !! In any type of incident with your home, stress is there and then the unknown but Erika was amazing in her communication with us, made sure to constantly check how things were going (by phone calls) and advising us on the next step of action.. Anything we needed, she put them in contact with us and what great referrals she had, from plumber, towel service to contractor for rebuild. All referrals worked perfectly for us, great to know there are companies still out there that provide fast urgent work for emergencies and provide top notch service.

We were very lucky to have been referred to Service Master by our Insurance Company and were able to work with Erika Brake as our contact person, she's amazing and in the right position to help people in their need. Thanks Erika !!!!!!!!!!!

While my experience did not start out well with poor communication and, at times, no communication I was not thrilled with the service that I was getting. Then Troy was assigned to help me out because the other guy was too busy and everything changed. I cannot speak highly enough about Troy's professionalism, communication and dedication to making things right. He was aware of my recent loss and the situation that my family was in and went above and beyond what I expected to see from any company. Troy and his crew were all phenomenal and I appreciate everything he has done for us. We are now living in the house and extremely happy with the repairs.

When I needed some mold removal done, working with this organization was such a pleasure for me. I value the assistance they provided and all of their effort.

I had water damage in my home, Greg and Frank came out. They were extremely knowledgeable, quick and efficient.

This restoration service was fantastic. They were always on time, did what they promised all while being very professional and very neat and clean. There was never a mess in our house, and they paid attention to all the details many contractors or trade professionals let slip. I would hire them again in an instant if I ever needed this type of service.

Recently, I had mold removed from my home by a professional agency, and I couldn't be happier with the outcome. The process was finished swiftly and effectively, and the technicians were informed and skilled. Never before have I been so happy with a service.

Very professional attentive and thorough in all of their work, pleasure to deal with (Jorge, Joel, jose and gio)

Top notch service, Quality work!

The upstairs condo flooded out my master bath. I called DRS and they arrived immediately. They provided the clean up, brought in huge dryers and tapped off the room with an added zipper for me to get to my clothes. They then sent in a mold inspector. They have been wonderful, efficient, professional, prompt and patient. I appreciate all their help and would highly recommend to anyone needing their services.

Nice

6 minutes ago

I had the pleasure of speaking with Josh, in reference to what could have been mold in my bathroom. He asked me to send pictures and was able to give an honest opinion on what was going on in my home. He also provided solutions that would not cost a ton of money. I appreciate the honesty of a company and have referred Josh and ASAP to others.