Best in Columbus OH

The technician( Patrick) showed up and looked at our problem, another company was trying to charge us over 10K to tear up our basement and “ fix” our problem. Patrick carefully explained to my wife and I what was going on and that we did not have an emergency on our hands. His honesty and integrity saved up a lot of money and stress. We will be lifelong customers.

We bought a home and this company was assigned to fix the underground drain as part of the repair we requested to get done on the house. After we move into the house we found out one drainage was No working properly and one was repair poorly. We thought they neglected to provide the proper repair needed for the underground damage. They claim to understand how underground would works but now we stuck having the drain repair again. Dont trust this company specially for realstate transaction. They take all the $ for a half job. Really bad experience.

Guy names Brian came at 11:59 only thing he did was take off the toilet.left for 30 mins to get a wax ring .had to call another guy names James 15 mins the toilet is still messed up. He didn’t leave till 6 took him 30 mins to get the paper work together . 6 hours really

I was replacing my old bathroom faucet and ran into a problem. I called The Waterworks and Arthur was sent to help me. Arthur did an amazing job, very professional, very nice. Would highly recommend The Waterworks.

We hired Fritz Baumann to replace a faucet in our kitchen. We live out of state, so we tried to be sure and hire someone trustworthy. Before okaying the installation, I tried to be make sure I understood the cost of the work and the faucet to make sure it was affordable. I was told there is an $80 service fee and $70 an hour for work, so it would be $150. I asked the cost of the faucet and I was told it would be under $200. So with this information I assumed the cost of the work would be $300-$350. The next day I saw on our bank card statement we had been charged a lot more than this. After working with Fritz Baumann I have learned a few things you probably could benefit from knowing.

1. There is an $80 service fee. It DOES NOT go toward labor.

2. The work is $70 an hour, regardless how much of the hour you use. There is no prorating.

3. They will mark up the faucet and parts, which I know is common practice. However, I didn't expect $70. I was told by Fritz Baumann it costs more because it is higher quality. I spoke with Moen and that is NOT the case. If the faucet has the same model number it is EXACT the same as what you can purchase at a home store.

A positive for this company is I believe they do good work and responded quickly. However, I asked to speak to the owner (or manager?) and he didn't call me back for three days. When we spoke my goal was to let him know how the communication I had when setting up the service could have been improved. As an owner of a business I assumed he'd want to know how to improve service to future customers. Unfortunately, he kept telling me they had told me all the above on the phone, which wasn't the case. That was exactly what I was trying to communicate. He told me how they have thousands of happy customers, but I told him they had lost us. His response was, I don't mind losing customers I don't want to work for. Well, that sealed the deal for me. I wasn't ugly and didn't raise my voice on the call. Just simply wanted to let them know how they could improve their communication to avoid customers being surprised by a large bill. But I guess he's pretty confident they've got a good thing going and don't need customers. Sadly, we will not be using this company in the future.

Had two slow drains in bathroom the tub and the sink Tommy came out and was very courteous and very professional as well as very efficient job was done quickly. Only real issue was cost of 600 dollars for drain clog removal paying for rendered service is not the issue. Just seems like a hefty price for clog removal

My wife called me telling me the tub was leaking into our kitchen. I called around and everyone was closed or unavailable. I called these guys and they answered immediately, told me they had guys in the area, and sent someone over within 30 minutes. They inspected the leak and showed me how I can solve the issue quickly WITHOUT CHARGING. They could have fixed it and charged me anything or charged for the trip out here.
(we all have experienced plumbers that charge without rhyme or reason). I'm gonna fix the issue today but they have a customer for life.

Very professional quality service, on time, quick and got in and got job done excellent service I would recommend them to anyone needing service Thank you DrainMaster!!

Fast same-day assistance! Our double kitchen sink was clogged, and now it isn’t!

The folks answering the phone were nice enough and easy to work with, responsive, etc. Cheers for doing the front-end well!

However, I was not pleased with the technician sent out (I will not name him here). I felt like my issue was not a terribly difficult one, yet he wanted to go the most difficult route to solve the problem (it felt like he was trained to handle all cases that way and he didn't have the depth of knowledge to get creative). Overall, my plumber seemed to lack experience and the ability to troubleshoot. On top of that, with paying him hourly, he seemed to just sort of hem-haw around when I was trying to discuss options and get some honest perspective. His attitude and demeanor did not instill any confidence in me that he could do our job to my expectations.

Also, pricing seemed like such a mystery to this plumber, he was constantly calling someone to get prices, rather than having a cheat sheet for pricing (which, I explained they were coming for a hose faucet, so not sure why they didn't have some pricing for common repairs?). I've worked with other plumbers and HVAC folks in the past that could say yeah, I have that part on my truck and I think it runs $20, but will double-check. This guy did not exude that level of confidence or breadth of understanding with pricing.

Ultimately, one leaking piece was fixed, then another piece started leaking. I told the plumber to just settle up the bill with me and be on his way. I will look for a more experienced plumber if that small leak becomes a nuisance.

I had major work performed by Mr. Rooter recently. During this project I had the opportunity to experience the work of the plumbing and excavating division as the entire sanitary drain system from street to house was replaced, a new sump pump was installed, several shut off valves and fixtures were installed. Technicians on site multiple days. All team members were very respectful of yard and house while excavating and cutting through concrete floor for sewer line replacements, with as minimal disruptions to household as possible. Would highly recommend Mr. Rooter for any size plumbing job. Special shout out to Will and Joe who were on site start to finish.

We are a general contractor and we use these guys for an array of plumbing services. Matt is an excellent communicator and is very responsive. If Matt is not completing the project himself, we always know we’re in great hands regardless of who he sends because he’s got fantastic guys on the team.

Many of our projects involve coordinating multiple different contractors to complete them. This requires us to schedule our mechanical contractors for rough work/inspections and finish work/inspections, which is a disaster if we’re not working with people like Matt, who do everything they can to stay on schedule and efficiently handle any problems that may arise. Matt and his guys work side by side with anyone else we’ve got on the job and are quick to lend a hand if anyone else on site needs it. Things can frequently change over the course of a remodel and it is invaluable to work with people who can remain flexible and work with the entire team of contractors to complete the goal.

The satisfaction of our customers is our number one concern. Knowing that The Service People share this concern allows us to trust that no matter what job we’ve got them on, our customer will be pleased with their experience. These are not your typical plumbers. When these guys are on the job they are representing our company as well as their own, and we are proud to call them our plumbers.

I work with Matt on a daily basis. I am EXTREMELY grateful for the opportunity to work with Matt and his team. The ability for me to have the level of confidence in an individual and their abilities like I do with Matt is invaluable to me. I can’t say enough about how thankful we are to have the working relationship we do with Matt and his team. We’re looking forward to many successful years to come...

Nice guy came out to fix our clogged tub. Hair was removed and plumber went over ways to prevent issue in future.

Nice atmosphere, great food.

The best plumbers in the state of Ohio.

Fast, friendly, and fair pricing.

I cannot say enough positive things about Mike Young with this company! He is so wonderful and was fantastic! He was the nicest, most professional plumber EVER! He even recommended me change things with my current washer and dryer that I didn’t even think about! He fixed my water heater, moved it and plumbed another item for me! was in and out in less than a day! Love this company! Very economical as well! He even removed old appliances for us and the left the place better than ever!!

They cleaned out a deep clog in my main sink drain line. Was super impressed with the two men who helped me. They are on my goto list now for any other future plumbing needs.

Very helpful and did a great job. James was very patient with me and my 95 year old mother. Thank you for your help and service.

After another plumbing company(DW)
refused to do the job of cleaning our my main sewer drain in my basement, these guys were there within 2 hours and had the job done in 40 minutes!! They charged a reasonable amount and we're in and out. Alex and Chuck worked together we'll and explained what to do to prevent roots from coming back again. I would use them again.