Muetzel Plumbing, Heating & Cooling

I had a great experience with David from Muetzel plumbing, and I've already decided that I'll be using them for some other work that I know needs done. David was right on time and explained everything he was doing. He gave me options and price quotes every step of the way. Thank you!! Keep up the great work

Had Justin Smith out to the house because our water pressure was low. He's installing a new pressure tank in a few days! Very knowledgeable about what we needed and even spoke with us about the well pump service we may need soon. He answered all the questions we had and was very kind to us!!! Thank you!!!

I work for a commercial facility in Columbus oh and I use Muetzel for all my HVAC and Plumbing. Have to say I give the company 5 stars because they treat my company as a priority and will always arrive early or right on time. Nick is one of the best techs there so if you use them. Ask for Nick.

Josh Debolt was the lead tech and HVAC installer for the remodeling project Cassady apartments in Bexley OH. During the time of the 84 unit remodel Josh was very professional and helpful in keeping the project on its time schedule. It would be a pleasure do work on another project with him. Charles Williams, C&S Construction Group LLC

I had a phenomenal experience with Muetzel Plumbing! I live in an older victorian home and needed a valve replaced on an old galvanized pipe along with additional work to bring our main water line up to code. I had six plumbers come out to look at the job and half of them refused because they didn't think they would be able to do it successfully and risk having to replace our entire water line. Two different Plumbers recommended I called Meutzel for such a tricky job. They came out same day, Sean the Plumbing Service Manager was very knowledgable and went above and beyond even reaching out to the city inspector himself to make sure everything was copacetic before beginning the work and patiently answered all of my questions. Steve the Plumber was scheduled to do the work and he was EXCELLENT. He arrived a few minutes early, had all the tools & materials that were needed and gave me a step by step breakdown of what he planned to do before starting the work. He completed the job without any issues and even finished in a shorter period of time than was quoted. Steve was professional, knowledgable, and honest throughout the whole process. I will definitely be using Steve in the future and highly recommend him for any complex plumbing work! Thank you again Steve!

I’ve had the pleasure to work with Nick Agriesti from Muetzel on many occasions, he’s dealt with many issues, always well, involving commercial FCU’s, AHU,s, RCH’s, and our chiller/boiler environmental system. Always shows up with a smile and teaches me a little while he fixes things always end up happy with Nick and Muetzel!

The customer service at Muetzel plumbing is great. Each year we get a lovely gift of cheese, which is both unexpected and adored at the same time. A+ response from a great company that values your business.

I had the need for a plumber in a non-emergency situation. They came out an hour later and fixed my problem. Great service at a reasonable price.

These two very knowledgeable techs came out to the house. They recognized that a special-order plumbing fixture needed to be ordered.
Mr. Alvin, and Taylor were very polite...wore masks and shoe covers....
For, the time being, they simply charged a modest Service Call.

I want to HIGHLY RECOMMEND you call Muetzel (like pretzel) for your honest and reliable plumbing needs.

Sincerely,

Keith Carey
Google Guides Level 7

I called Muetzel to come out and give me a quote to install two new toilets and check a 15 yr old hot water tank. I suspected the tank was not operating properly and Muetzel confirmed that it would be better to replace it than repair. They said they could do the work in the next couple of weeks.

The property was vacant but due to a family medical emergency, I explained to Kyle, the technician, that I needed the work done as soon as possible. He went out to his truck and made calls to confirm that the items needed for the work were available, gave me a written quote and said they could do the job in four days. I really appreciate the concern they showed to get the job done for my family.

They are not only good plumbers, but caring people.

We had different plumbers checks our sewage pump in an office building, got quotes to change it along with piping that reached 5k! We then had David Stilp from Muetzel plumbers who was very honest and basically said it does not need changed now! We appreciated his honest opinion that was built on his years of experience! We now know who to ask for when we need help!

Quick, polite, professional service that completed the job as it should have been completed with the last two service providers I hired.

Muetzel had installed our old water heater for the previous owners which lasted FOREVER. When it finally blew, we called them to install new one. The front-line person who answered the phone, Sonia, was so kind and sympathetic to my situation. She said she had to be realistic with scheduling and so they weren't able to fit me in same day but she scheduled me for first time on the next business day. She agreed to call me if they had cancellations and she expressed understanding when I told her I was going to call around to see if I could get someone sooner. We ended up finding a plumber closer to where we live who was able to do it quicker, but I will always remember how easy it was to talk with Sonia and definitely would use them if (God forbid) we have more plumbing needs.

Guys were good. Had to crawl into some VERY tight spaces... like horror film tight and claustrophobic.

The folks answering the phone were nice enough and easy to work with, responsive, etc. Cheers for doing the front-end well!

However, I was not pleased with the technician sent out (I will not name him here). I felt like my issue was not a terribly difficult one, yet he wanted to go the most difficult route to solve the problem (it felt like he was trained to handle all cases that way and he didn't have the depth of knowledge to get creative). Overall, my plumber seemed to lack experience and the ability to troubleshoot. On top of that, with paying him hourly, he seemed to just sort of hem-haw around when I was trying to discuss options and get some honest perspective. His attitude and demeanor did not instill any confidence in me that he could do our job to my expectations.

Also, pricing seemed like such a mystery to this plumber, he was constantly calling someone to get prices, rather than having a cheat sheet for pricing (which, I explained they were coming for a hose faucet, so not sure why they didn't have some pricing for common repairs?). I've worked with other plumbers and HVAC folks in the past that could say yeah, I have that part on my truck and I think it runs $20, but will double-check. This guy did not exude that level of confidence or breadth of understanding with pricing.

Ultimately, one leaking piece was fixed, then another piece started leaking. I told the plumber to just settle up the bill with me and be on his way. I will look for a more experienced plumber if that small leak becomes a nuisance.

I’ve had an excellent experience with Muetzel. From the customer service on the phone to the technicians that came to my house, everything was great. They were able to get to my house quickly (they even called me to move my appointment up a few days when they had a cancellation). The technicians were very friendly. They were able to quickly diagnose the problem and resolve it. I highly recommend Muetzel.

Alden was super professional, very knowledgable, and did a great job. Muetzel was easy to contact, and sent the repairman right away. Service was friendly and would 100% use again if needed.

Needed a pipe repaired in home I just moved in to that was corroded and starting to leak (albeit very slowly). Called and was told it would be as an emergency call later in the afternoon which was fine. Great communication throughout the day as they called back and offered to come in the early afternoon as they were running ahead and it would not be an emergency call. Couldn't get out of work early so I kept the later time. Got a call when the guy was headed to my house. He was super polite, explained everything, did a great job, cleaned up, etc. Also answered a few questions not related to the pipe that will ultimately save me money as it gave me the direction to go in order to get my hot water heater working correctly. May have taken him literally 60 seconds, but will save me time and money. And my dog liked him, so that pretty much seals the deal with me! I also appreciate their responses to the few negative reviews. Shows real credibility and responsibility. Well done. Will definitely be using these folks for all my plumbing (and heating and cooling) needs.

We've used Muetzel many times in the past. They're our first phone call for larger plumbing issues. This was a big job, major blockage, and the team was professional and communicated with me every step of the way. This was a two day job and it was determined that they weren't going to be able to complete the job. Extra services were going to be required, possibly excavation requiring the city's involvement. I was very pleased that they refunded our money for day #2 of services since they were unable to resolve our issue. I'd recommend Muetzel over many of the larger companies.

The people that work there are nice however I had to have someone from Muetzel come out to fix my boiler 2x and it still didn't work. I then had another company who came and found the actual problem but told me I had to replace my whole boiler because the manufacturer didn't make the parts anymore. They referred me to Muetzel for a new boiler. I finally had someone that works at my location look at it and he fixed it so now it works. Although Muetzel did give me a small discount they are still asking for payment of a service that didn't fix my problem. Very dissatisfied.

Same day service and worked with us to get a fix that was in our budget. Will certainly use again and recommend. Great company to do business with!

A little more expensive than I thought. Was charged a full hour for a 10 minute service call.

Very impressed with service received. Called company and was told that Steve was immediately on his way. He was prompt, courteous, used boot covers. He was able to fix our temperature coil on our hot water heater and the leak on two faucets. I will call them for all my plumbing needs in the future.

The business I work for had a main valve block, and not only did Muetzel come out at night, they came back out in the morning to finish. Very nice to work with. We will be using them again.

They didn't even come out to the house - the weekend tech trouble-shot with me over the phone so I fixed my own hot water heater. I am so very pleased to find a company that isn't trying to oversell me and upcharge me. Muetzel is my new go-to plumbing, heating and cooling company.

We had Muetzel replace our A/C and furnace after our Air Conditioner crapped out on us during the hottest week of the year. They worked us into their schedule so we didn't have to go too long without A/C and the install of both units went extremely quick! Their guys were allvery professional and friendly and did one heck of a job. They will definitely be my go to company for future HVAC and plumbing work!

Meutzel Plumbing employs competent plumbers who took care of our plumbing needs for years, but not anymore.

We called Meutzel for an estimate on installing exterior pipes to drain the water from our downspouts to the street. They sent over a fellow who walked around the property awhile, then said we needed to schedule an appointment with Meutzel’s estimator, Mike Cisar. Why didn’t they send Mike out to begin with instead of wasting our time?

I phoned Mike, and he agreed to come out two days later. This guy knows everything there is to know about yard drains, and two minutes after you meet him you feel like you’ve known him forever. What a great guy!

That was over three weeks ago, and we’re still waiting for the estimate.

In the meantime, we called a company that emailed the estimate an hour after the walk-around and have since installed our exterior pipes and those of our neighbor.

In the course of soliciting bids for the yard drain project, we found ourselves a new plumbing company. They have already done excellent work for us. While they were here, I asked them to ballpark the cost of replacing two lavatory faucets, and it was about half of what Meutzel Plumbing charged us to do that job.

Horrible customer service. Called to get an estimate for a job. Joe Muetzel stopped out to my business and said he'd send me the estimate in a day or two. I've called and left messages. Never heard a thing back. It's been three weeks. If I ran my business like this, it wouldn't last long. Extremely disappointed.

Brilliant plumbers; knowledgable, helpful, efficient, affordable. They have saved me time and money. Great service. David can repair it so you don't have to replace it! He's a magician of a plumber.

Muetzel Plumbing is very professional and reliable. It is a great feeling to know that whenever we need them we can be assured they will take care of our plumbing needs and when they are needed in an emergency, it doesn't cost a fortune for immediate response.

I appreciate the professionalism that Muetzel Plumbing provides...the immediate response and flexibility to meet my schedule for work on my home was great. Their staff was pleasant and the work they did to repair plumbing issues at my home beat my expectations.

Knowledgeable, friendly helpful and responsive staff.

Update !!!! No return calls or e-mails that shows a lot on a sooooo called professional company !!! Waste of time to make appointments !!! Or even try to join the company on a position !!! They waste you're time if you dont have pockets full of cash to spend or years and years of experience to give them for low hourly pay they will not even know you're there 30 plus days with no return calls or e-mails for esteemed work that needs done and positions at there location that need filled this place is a waste of time beawear!!!!

They resolved the problem quickly and professionally. It was a reasonable price as well. I would highly recommend this business.

Tried supporting a family company for our plumbing needs and was NOT given the courtesy of a phone call back. Our money was well spent elsewhere!

This was meant to be a 5 star review!

Wonderful service 4 many years. I can always depend on them 4 needed help and repairs

Hard work is a lifestyle here!

Never returns calls even after they come out and and tell you they will work out an estimate. It's amazing there in business at all.

Have used several dozen times, and Meutzel offers great service and response when you need it most.

I called saying that water had poured down through my ceiling when shower was being used, and was with out use of my bathroom. Person answering the phone seemed disinterested in my issue, and somewhat annoyed that I even called. She said that it would be a week until they could fit me in, unless I paid after hour rates. Guess I will be moving on to the next number on my list.

Able to quickly assist with plumbing issues when the county inspector rejected the plumbing drain installation from a different plumbing organization.

Six stars! Highly recommend! Many thanks to Sonya and Aaron for their expert advice and professional service. Thanks so much!

Maybe not the cheapest but They were in time, clean and professional. Even showed me things I could just do myself way cheaper down the road.

Professional, family owned since 1967, fast, friendly, and affordable. Highly recommended!

Always polite and courteous service at a fair price.

Continually throws bandaid solutions at the problem without fixing the root cause.

Skaters can fish.. or you can finish with skaters...

Great family owned company!

Fast good service

Good people

Nice

Rude

The best plumbing around