Description
The Waterworks is a privately-owned and full-service plumbing company in Columbus, Ohio, founded in 1935. We want you to be 100 percent satisfied with your entire experience, from the time you place a call, to the time our technician leaves your home or business. As Central Ohio's largest full-service plumbing, drain cleaning, heating, and cooling company, we offer a variety of plumbing and HVAC services to both our residential and commercial customers. Our Columbus plumbers offer superior response times and the strongest guarantees in the industry to make sure this is always the case. Call our certified, trained service pros for your plumbing, drain cleaning, and heating & cooling services. Better care. Better value. Better results.
SERVICES
Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24/7 Emergency Response, Air Cleaners, Air Conditioners, Air Conditioning Repair, Air Conditioning System, Air Purification, All Residential Service, Backflow Repair, Backflow Testing, Bathroom Fixtures, Bathrooms And Kitchens, Boiler Systems, Business Cleaner, Clean and unclog sump pumps and drain spouts, Commercial Hvac Services, Commercial Pipe Lining, Complete Seasonal Inspections Of Hvac Systems, Comprehensive Heating And Cooling Services, Comprehensive Water Treatment, Comprehensive Water Treatment Systems, Cured In Place Piping, Drain Cleaning Faucet, Drain Pipes, Drain Specialist, Drainage Issues, Drips And Leaks, Electric Furnaces, Emergency Plumbing Service, Emergency Plumbing Service 24 Hours, Faucets Dripping, Fire Hydrant Maintenance, Fixtures Repair, Free Water Analyses, Free Water Analysis, Full-Service Plumbing, Furnace Maintenance, Furnace Repair, Gas Furnace, Gas Line Installation, Grease Buildup, Grease Trap Cleaning, Grease Trap Maintenance, Heat Exchanger, Heat Pumps, Heating And Air Conditioning, Heating And Cooling, Heating And Cooling Equipment, Heating Solution, High Efficiency Water Heaters, High Pressure Water Cleaning, Hose Bibb, Household Repair, Hvac Equipment, Hvac Problems, Hydro Excavation Services, Hydro-Jetting, Indoor Plumbing, Industrial Plumbing, Industrial Plumbing Services, Installation Of New Fixtures, Kitchens Repair, Lift Station Pump, Line Cleaning, Maintenance Sump Pump, Maintenance Water Treatment Systems, Major Repairs, New Pipes, Plumbing And Drainage, Plumbing Disasters, Plumbing Fixtures, Plumbing Needs, Plumbing Problems, Plumbing Systems, Plumbing, Heating, Preventative Maintenance, Pump Repair, Pump Water, Repair Issues, Repair and install gas and water lines, Repair sewers using both traditional and trenchless pipe lining methods, Repair, Service, And Installation, Replace Sump Pump, Replacement Boiler, Residential And Commercial Plumbing, Reverse Osmosis Systems, Reverse Osmosis Water Treatment Systems, Sediment Filters, Service Calls, Sewage Backup, Sewage Lift Station, Solid Waste Hauling, Sump Pump, Sump Pumps, Tankless Water, Trench Digging, Video Inspections, Water Damage, Water Faucets, Water Softener Systems, Water Treatment Options, Water Treatment Systems, Ductless heating & A/C services,
Reviews
Angela DiBernardo
2 months ago
John Davis at The Waterworks is a saint!! We just moved into our new home and found an intense list of problems that our home inspector didn't catch. The previous owners/flippers did almost nothing properly. He showed up on time, was extremely helpful and professional, fixed EVERYTHING and even found some new problems and took care of them on the spot. I am incredibly thankful that he understood the assignment of helping us fix what we could without breaking our wallets and I will definitely be using the waterworks for any of our future plumbing needs.
Evan was outstanding!!! Cant say enough, not only did he show up promptly , he was extremely knowledgeable, friendly, and made my decisions so much easier. He was able to replace the sump pump in no time. Definitely would recommend this company.
Madeline Elliott
2 weeks ago
Super happy with the service Waterworks provided! After having less than stellar interactions with three previous plumbing companies over the years, it was was such a relief that Waterworks A) came on time B) were super friendly, professional and communicative C) were honest about fixing my problem without trying to sell me anything extra or unnecessary. Would definitely recommend and will absolutely be using them for any future problem I have.
John was very professional. He followed our directions at bringing his equipment thru our house in protecting our flooring. He was very careful. He worked very hard on a difficult cleaning of our line. Waterworks should consider him a valuable employee
Ethan Spencer
a month ago
Woke up at 1 am to a flooded basement. Sump pump failure. Nightmare! Called 10+ places in the area with 24/7 emergency response, and only waterworks came to the rescue. Ivan came within 15 minutes, replaced the pump, and helped me clear the water. Wonderful service. I'd use them again in a heartbeat.Big thanks to you, Waterworks & Ivan!
Jenny Detwiler
a week ago
Called to fix slow drain in kitchen sink. Price seemed fair, but more importantly, they were available to come out same day. Technician was knowledgable and fixed the issue quickly.
Waterworks always comes through when we need them the most. They schedule us as fast as they can to respond to emergencies, efficient, professional and every technician has been always very kind and knowledgeable. Recommended 100%
Lesha Phillips
5 months ago
Update! Andrew from Waterworks was able to complete the job. We had a bad leak due to the winter storm and frigid weather. Waterworks was able to come out and remedy the leaks for us! Andrew was such a blessing to our family! I can't thank him enough! Waterworks made everything right for us!*************************Update! Andrew from Waterworks was able to come out! He's trying to fix the issue now. I appreciate Waterworks for reaching out. Apparently due there being so many calls because of the storm, it seems things got confused. Thank you for helping us!*******************My Family and I are still suffering with our water emergency! On Christmas Eve our pipes burst due to the cold weather! We called Water Works! I spoke with Collin at 6:00 AM. He said he had 1 job ahead of me and will see me in 4.5 hours! He took my credit card information to secure my slot! Since it was the holidays they charge an additional 190.00 just to come out and diagnose to problem. The dispatcher also called to Confirm! She said since Delaware is now a Level 2 Collin will come out! No one EVER CALLED OR SHOWED UP! THEY TOOK MY CREDIT CARD OVER THE PHONE! NOW IM SCARED! If they were honest I could have gotten another company to help us! Its Christmas and My Family is still in crisis! Why would they take my Credit Card and not Show up or Call! I may have been defrauded! They took advantage of a desperate situation! Highly Disappointed!********************Update! I received a call from the company this morning. They said they will send someone out today! I will keep everyone posted! I understand that a lot if Family's are experiencing similar crisis! I'm hoping they come out!
Kathy Secrist
3 weeks ago
Collin did a fantastic job detecting the source of a water leak in our plumbing. It was a challenging repair. Collin is very knowledgeable and his depth of experience was very apparent. He was also a pleasure to work with. I would not hesitate to recommend Collin to friends and family for their plumbing needs.
Kristen Withem
3 months ago
Can't speak highly enough about Bradley. He helped solve our issue quickly and professionally. He was very polite and friendly. Will definitely use Waterworks again in the future.
Taylor Tatman
2 weeks ago
Peter from The Waterworks was super helpful and very friendly. He took a look at multiple concerns I had around the house and was very patient as I asked all my questions. I’ll definitely be contacting The Waterworks again for any future plumbing needs I have.
We have struggled with a sewer drain on our apartment unit for over two years and with the video quality and expertise we identified the problem as being the city blockage. We got the city to fix it and it was great
Great service! Very knowledgeable, clean, quick, and afforable. Will and have recommended to neighbors. Repaired sink, basement, and outdoor facet leaks.
Terence Chambers
a year ago
This company was quick, professional and very informative of the work that needed to be done. My pipe had been cracked trying to remove a old water hose. He fixed my faucet and even shared some tips. Most definitely will use the waterworks next time. Thanks again
Waterworks was great to work with from start to finish. They were prompt in their communications and starting and finishing a major sewer repair. They were available and willing to walk me through the steps of the repair, provide recommendations, and answer any questions I had. Everyone that came to our house was professional, hardworking, and knowledgeable. In addition, the final cost of the project did not differ from the original estimate provided.In June 2022, we identified sewage backing up into our basement. Every time we used any water, we got more backup in the basement. We called a plumber (not Waterworks) to snake it (Wednesday). They spent 2+ hours and were not able to clear the blockage. We have an exterior sewer line policy through a home warranty company. I called to report the blockage. They sent someone out to snake (Thursday, no success), then hydrojet (Friday, again, no success). They located the blockage via camera, and it was under our concrete garage floor. Our little sewer basement backup turned into a major and very costly repair.We proceeded to do our due diligence and get 3 estimates for the repair. I was hesitant to call Waterworks, but based on a recommendation, I had them come out to provide an estimate. This was the best decision I made during this process. We did not have use of facilities in our home during this time and were staying elsewhere, so time was of the essence. Waterworks came out same day (within an hour) to provide an estimate (Monday). Their estimate was 33% less than another major service provider in the area.We had the estimate and knew we wanted to go with Waterworks. The next step was to work with the home warranty company to get everything approved before the work could start. When needed, Waterworks jumped on the phone, called the home warranty company, got them the information they needed, and we had the approvals to start the work (Tuesday).Immediately after that (within minutes), Waterworks jumped on getting the appropriate permits and they came out on Wednesday to start the job. The job took 3 days, but we had use of facilities back on the day they started the work. The job involved breaking up the concrete floor of our garage, excavating (7+ feet down), repairing the compromised sewer line and fixing some other areas that could cause future problems (a separate issue Waterworks identified during the repair).Sean and the crews that came out were exceptional. They were always right on time (even early). It was a hot and smelly job, but they got right to work and worked hard. On Day 1, they identified the problem and made a temporary repair so that we could be back in the house that day. On Day 2 they removed the temporary repair and made a permanent repair. On Day 3, they filled the giant hole and reinstalled the concrete flooring. Sean kept us informed every step of the way. He gave us options and recommendations throughout the process. I also appreciated that on several occasions I saw Sean educating some of the other crew members on what he was seeing and potential approaches to remedy.After the repair was complete, we had to work with the home warranty company to get reimbursed for the work. After we submitted our reimbursement paperwork (with lots of detail provided by Waterworks), the home warranty company had follow-up questions for Waterworks. Waterworks always provided prompt responses to keep the reimbursement process moving.As homeowners, we try to prepare for the unexpected. This was beyond unexpected in terms of scope and cost. Waterworks really went above and beyond to provide a high quality and timely repair, as well as to work with our home warranty company so that we could be reimbursed for the cost.
The Water Works saved the night. Came home from work and found a leaking water pipe. I called The Water Works and within minutes they had Arthur scheduled to fix the pipe. He arrived within two hours. Arthur was friendly and able to quickly determine what was wrong and the best way to fix it. He also took the time to do some research so he could give me accurate advice. He walked me through what I needed to do after the glue set and the water could be turned back on. I also appreciated being told the accurate service charge for an emergency late evening appointment and the charge for fixing it. This isn’t the third time ur family has used The Water Works and I would not hesitate to use them again. Thank you!!
Denise Brenner
4 years ago
We discovered a leak in the hallway of our condo building at 2pm on a Friday, and after much investigation, our management company was unable to locate the source of the leak. We called multiple plumbing companies and Waterworks was the only company that was willing/able to send a tech on a Friday afternoon/evening, and on top of that, they did not charge the after-hours rate because we scheduled prior to 8pm. The tech diagnosed the problem within 10 minutes of arriving on site (pinhole leak behind drywall), and had it repaired within an hour, doing relatively little damage to the wall and leaving the area clean and dry. The company even sent a second tech to help on his way home from his final job, to expedite our repair. The price was very reasonable - $340. We very much appreciated being able to have water for the weekend and would highly recommend Waterworks!
Management Office
5 months ago
I have owned hundreds of apartments over the years, I have used many plumbing companies with the exception of the WARERWORKS all the plumbing companies either showed up late gave me a written estimate on the price and when the job was finished the original estimate was always more. And most important many times the plumbing companies I have used did not correct the original problem or diagnosed it incorrectly. I have found the WATERWORKS to be ethical honest and dependable.
Jason Robinson
9 months ago
Had a plumber show up and he immediately left for an hour because he forgot something. Comes back, then says oops I got the wrong part I’ll be right back then leaves for another hour. Comes back and finally does the job. Hands me a $500 bill saying they charge $100 per hour and I have to pay for his two road trips. I refused to sign and called the company to try and resolve this issue. Never got contacted, never got any replies. Then they sent the bill to collections instead of ever speaking to me. This company is ran by scammers and I strongly recommend you never ever use this company for anything.The most interesting part of my appointment was the plumber stating that waterworks is the worst company he has ever worked for and was desperately seeking a new job. It really says a lot about a company when their own employees have nothing but negative things to say.
Tammy Alexander
3 weeks ago
I really appreciate the timeliness and quality of service Joshua provided and I would recommend Waterwork and will use them again in the future. Great Job!!!
Technicians (Chris) and another one were professional knowledgeable & efficient in diagnosing and fixing my clogged drain problem Great job
Christopher Parsons
10 months ago
Arthur was friendly, not overbearing. He quickly shared his observations and delineated potential liability ($ and aesthetic) but was upbeat and positive. This Waterworks job cost me 1/3 of my mental estimate (this wasn't my first plumbing rodeo), and if I regretfully need a plumber in the future, I will be contacting Waterworks again. Top-notch folks, good company values.
My experience was excellent. Brad made an extra effort to come in the same day as I called as his schedule was busier the day I was scheduled. He called to verify what water heater was needed so that he could have it with him and only needed one stop. He was in and out in under three hours having tested everything and with the old tank loaded into his work vehicle. Excellent and very professional service. Came in, did what I needed to have done quickly and efficiently. I will use them again in the future if needed.
Dylan and another tech ( bad with names sorry) came to look at a leak and ended up replacing my water heater at my request. They did a great job and were very professional and polite. They replaced my gas water heater and finished with a leak test, to which I was glad to see they were careful and thorough. Couldn't have been happier with their service. Would definitely recommend and will use again in the future. Great job!!
Bradley was very professional and did a great job identifying & fixing my water leak. He made sure I understood the issue and was comfortable with the steps needed to repair. After the repair he gave me a breakdown of the costs so I knew what I was paying for. It’s comforting having someone you can trust working on your home!
Miri Mogilevsky
10 months ago
My friend recommended this company when my AC gave out during some of the hottest days of July. They were easy to schedule with and super communicative—I’ve rarely had any kind of maintenance/repair services actually let me know when the technician is on their way, as well as updating me midway during the appointment window to let me know that the technician still plans to come that day. Jason was really professional and went the extra mile to get the parts needed. I’ll definitely be using Waterworks again!
Emerin Zavala
11 months ago
Waterworks called to give me 30 minute notice, then the plumber, Cornell, called when he got to my house to make sure he was parked conveniently. He was very friendly and explained exactly what he was going to do. He ended up having to go all the way to the basement to get the clog completely opened, but never seemed put out at the extra work. Everywhere he worked was left spotless, he made sure the only sign of his work was the job well done. The credit card payment process was easy and he reminded me of the 90 day warranty. We will definitely use Waterworks in the future, and I highly recommend them to anyone with plumbing issues!
Robin Ricker
2 months ago
Awesome service and technician. Very efficient and fixed my problem within minutes. Very impressed and happy the outcome.
Rick Barger
10 months ago
Ivan was a very relaxed and friendly person when he came the 1st time. He checked out the faucet and explained there was a hole in the line of the faucet and he could change the line but since the faucet was 6 years old it would be easier and more efficient to put in a new one. I told him I would go buy a new one and would schedule a new time he could come back. He said fine and made a note that another Service charge would not be added to the bill. He came back today and saw I had purchased a bathroom faucet and not a kitchen faucet. I asked him to go with me to buy a kitchen faucet so I would get the right kind. He was ok with that and went to Lowe’s, got a kitchen faucet, returned back to the house and he went to work installing the new one. He was very efficient in his work and was done in no time at all. He left me his phone number in case I had and problems after he left. If I have any other issues, I will definitely make sure I ask for Ivan to be my service provider!
Patricia Schneider
8 months ago
My bath tub stopper was stuck (from me trying to remove it). He got it out, showed me how to use it, and that the seal was broken. He advised me that I could get a replacement at any hardware store. It was wonderful, to buy a replacement that day at Ace for about $6. Which I then installed myself. I have used Water Works for many things, and would highly recommend them.
We had to call waterworks early Saturday afternoon due to a basement flood. Jose came right out was very knowledgeable, kept us informed during the whole process. Jose stayed for over seven hours to try to unblock the clog come to find out it is something with a pipe underground that will need additional work. So far the experience with waterworks has been awesome. We will be doing the additional repairs with them as soon as we get the estimate and ok to start the work.
Diane Jirik
10 months ago
Ryan did a fine job of diagnosing the problem with my very old heat pump. Checked it out to be sure the cost of repair would be worth it to me. Found it to be in good condition and replaced the motor within two days. I would recommend him to anyone who wants a cordial and knowledgeable repairman.
Worth every penny plus ! My experience with Water Works is 150% positive. I definitely do recommend this company. By the way, if you get Evan you are golden ! ! !
Using a camera, monitor, vacuum and hose, Mike used his equipment to allow me to see the condition of how our roof downspout to curb is able to drain. A great way for a homeowner to assess which direction to go with a repair.
Young man was knowledgeable, courteous and expedient! I would appreciate it if he was sent to our house the next time I need service from Waterworks. He is definitely a testament to the quality of your company. Thanks so much!
Previous to bringing in Waterworks, we had a different company to the house who told us they were unable to clear a clog in our basement and wanted to charge us thousands of dollars to dig up the yard and replace portions of the pipe. We called Waterworks for a second opinion. Shortly after Jose from Waterworks arrived it became clear that Jose knew much more about drains than the previous company. Jose went the extra mile (and then some) to clear our drain. He was polite, professional and patient. I highly recommend this company.
Cassandra Smith-Igwe
10 months ago
We had a leaky pipe which required the water to shutoff on Saturday. Waterworks was the ONLY company that truly had 24/x7 availability. The plumber that came out knew exactly what action to take to correct the issue. The repairs were costly but at least I know the repairs were completed correctly.
Bobbi McCalla
10 months ago
When our AC went out, no other company would even pick up the phone or return a call. Waterworks set up a next day appointment and their technician was on time, professional, and knowledgeable. He had our air back on in less than an hour!
Kendra Marsden
11 months ago
Waterworks' business practices have changed. They are no longer a reputable, trust-worthy company. We have been a customer for four years but now we will never use their service again. After their technician arrived and talked on the phone for 30 minutes, Waterworks decided not to honor their own one year warranty and to charge us for this service call. We just had service in January but they refused to honor their own one year warranty. Unacceptable! Beware of their warranty, it may not actually exist but of course you only find that out when the technician arrives and decides to come inside. Extremely disappointing!
Robert Clyburn
2 weeks ago
This was wonderful. Basement was Slightly wet from old pump not working. Very professional and quick.
Professional ontime had parts he needed to complete the job.
Courteous.
Waterworks and Ryan to the rescue! Our kitchen faucet needed replaced, so based on previous experience Waterworks was our first choice. I called on Friday and Emily was able to schedule for first thing Monday. Ryan and Colin did the install, and everything was exceptional from start to finish. They were prompt and professional and made sure I was happy with how everything functioned. Highly recommend!
Can't say enough about The Waterworks. We have been very happy with the level of service the company has provided to our business, so we asked them to help us at home this morning with a water leak. It's a bad way to start the day when you're surprised by water leaking from your kitchen down into your basement. But Bradley arrived within a couple of hours. He quickly diagnosed the problem, offered options, and completed the job expeditiously. Bradley is very experienced and offered expert advice on how to manage our particular situation going forward. It was nice to have a personable, calm and efficient expert on the scene to so quickly fix our problem. Highly recommend!
Monica Kridler
a year ago
The tech was smart, hard working, kind. They were concerned about our plumbing issues. While diagnosing the problems, my confidence quickly built that they had solutions. Office staff extremely responsive and pleasant. Best plumbing repair experience ever. Thank you, Waterworks.
Waterworks came out to my mother's house, and the repair took place 2 days earlier than scheduled! Andy was very courteous and honest. There really wasn't anything wrong with the sump pump, but Andy advised that a minor tweak might help with water spraying out of a smaller than usual pit, and moving the check valve lower would help as well. He had the parts on the truck, and the job was finished in less than 20 minutes! I appreciated the fact that Andy provided my elderly mother with peace of mind.
Wendi's Kitchen
a year ago
Nothing like seeing your kitchen sink back up in my home with water and to think YouTube can help resolve the issue.Bad idea of myself.After trying a few YouTube suggestions.Than to my surprise my shower began to not drain either.I than had double kitchen sinks and a shower bay in standing water.Being a independent female than knowing I needed a professional help.That can be very scary in todays world.Considering,I am not that knowledgeable in this trade with thePossibility of being taken advantage of with a hefty bill.Making a phone call to Water Works was the best decision I have ever made.I could not of been any happier and my wallet was happy too.Can not express enough gratitude of my appreciation of the friendly outstanding customer service of the two gentleman that came to my door. Andy and David where the BEST. Thank You for the quickly responding so quickly to my urgency.Look No Further on your plumbing needsWater Works Rocks
I contacted Waterworks to install 2 new bidets in my home. They were able to be out within 3 days, called me ahead of time, showed up ahead of schedule and spent less than an hour getting me all taken care of. I was very thankful for their excellent customer care and support. The price was very affordable and my technician was friendly and very fast. Highly recommend!
Bradley arrived slightly ahead of schedule and with and a cheerful personality. He listened to our problems and then disassembled the faucet and discovered the problem was a worn out cartridge. We purchased new faucet set and Bradley quickly assembled and thoroughly tested to make there were no leaks.Awesome service.Thanks from the Tipton’s
We had a real water mess on a Sunday afternoon and we called Waterworks (based on their website promising emergency repairs.) They promised to be out to our house within 5 hours -- and they were. Problem was fixed quickly and our technician was helpful and explained things well.
We needed two bathroom faucets replaced, as well as some new shut-off valves and new laundry connections. Waterworks responded quickly and got us scheduled within days. Ryan was able to complete everything in a matter of hours, working quietly and efficiently. He explained things well and gave good advice. He even made friends with our dog. It was another good experience for us with Waterworks, which is why we call them with any problem.
Benjamin Iten
9 months ago
Rodney did an amazing job. He diagnosed the problem quickly and repaired the leak. 2 other plumbing companies have looked at the leak and did not have any idea. Can't recommend waterworks and Rodney more!
Arthur was the best. Fixed our issue quickly. He is very knowledgeable & professional. Having a pipe burst was a nightmare and he found the issue immediately and got my water back on and no more indoor water feature ? Highly recommended Arthur Gorsuch!!!!
Jose was amazing! Midnight and our basement was flooding from a blocked main drain. Jose showed up after a very long day and quickly assessed our issue. He had to snake several drains and never complained even when he didn’t finish until almost 3am!!
I called Waterworks first thing on a Wednesday morning and they were at my house by 11:30. The technician quickly diagnosed the issue and replaced the garbage disposal with a more efficient model. He was in and out in an hour (and was friendly to work with too). Very happy with this convenient service.
Tweetygirl Tweet
11 months ago
I am so happy with the service that I received from water works. Nick came and put in a new hot water heater in no time and done a great job. Nick and his helper were amazing.thank you so much guys and a big thank you to water works as well for having awsome employees.
Second time in 3 weeks that Waterworks did work for us. Both times the work was done quickly by a very polite, friendly plumber. One never wants to spend that much money but one it was necessary and two, Adam, Paul was great.
Peter Shears
9 months ago
Arthur diagnosed the problem quite quickly and identified what needed to be done and what needed to be ordered. Returned around estimated time. Volunteered solution to another issue. Efficient - reliable — knowledgeable. Would hire him and Waterworks again .. Pete S
Honest and hardworking. Much better than the previous plumbing company we hired, who seemed to be more skilled in up-selling rather than plumbing. Mike from Waterworks got busy and fixed our problem right away, no fuss. Waterworks will definitely be my first call in the future.
We've used Waterworks for years, and are very happy with them. We always ask for Mike S., because he's courteous, prompt, knows his stuff, and communicates the problem and solutions with us. They're not the cheapest plumbing service in town, but they're worth the money, because they're so reliable. I know that when Mike fixes something I won't have to worry about leaks.
My basement was flooding due to a broken pipe and a broken sump pump. Waterworks responded quickly and sent someone to help me as soon as possible. Brandon arrived in a timely manner, was incredibly knowledgeable and respectful - he helped me understand the problem and provided me with detailed explanations and options for repair. He, and waterworks, made a stressful situation manageable and I can’t recommend them enough!
Alexander Development Group
a year ago
I had a great experience with The Waterworks. They repaired a pipe on my boiler system at my house. Excellent service, very quick and efficient. The tech was very professional and had good follow up. He gave me a call afterwards to recap everything with the system. “The Chick- fil- a level of service for plumbing” will definitely use them for my future needs. Nice job Jason and Robert.
David Lefton
8 months ago
Pat arrived right on time. Fixed slow drain in bathroom sink and cleaned drain in basement to sewer line. Have used The Waterworks many times. Excellent service on every appointment.
Harley Haas
11 months ago
Art Pierce came out from Waterworks. He was the only plumber who came out and wanted to fix the situation properly instead of taking shortcuts and Band-Aids to fix the problem. Extremely professional and not too much more $ than the previous fixes which never lasted. Call Art first and don't waste your hard earned money.
plumber named Chris came to the house and did an excellent job opening up two different bathroom drains. He was very professional and friendly. Very satisfied with the work done.
This the first time using the Waterworks. The timing of this happened to be when I was watching three of my four grandchildren, while my wife and daughter were doing some Christmas shopping. So, I was a bit concerned about how things would play out, once the serviceman arrived.Let me tell you, Peter understood the situation and was very considerate and super gracious! Thank you Peter for the kindness and all of our best to you and the Waterworks family!
Capp Whitney
8 months ago
Brad did a great job, knew what he was doing. Very professional attitude along with a friendly smile. Very pleased with The Waterworks in general and with Brad personally.
Melissa Segreti
9 months ago
Arthur is fantastic. So professional and did a great job. Showed up after hours as quick as can be. Will be requesting Arthur to do some other things in the house. Top notch plumber!
Brandon Raines
a year ago
Called to get an estimate for sewer line replacement, and was greeted with an I'm sorry we don't do estimates for that type of work unless we know that it needs it. After explaining the situation of the constant clogs, that they were caused by roots and the age of the line we were told: yea we can't just send a tech out to do an estimate they have to survey the line first. After going round and round for 10 mins on just scheduling an appointment I was told they would put something on the books and see if a tech would accept the job as is or if they would kick it back out and refuse to come out. If they were to refuse they would let me know by calling back. Never heard a word until the day of the appointment (today), which was to confirm the appointment and to let me know they were on their way shortly. They get to the house, not knowing why they are even there and then proceed to give me the same excuses about they have to camera the line first. I said, sure as long as you aren't charging me for it since this is for an estimate of line replacement. Their response was that it was an $400+ TO INSPECT the line and then they would determine IF THEY WANTED to replace the line. This is totally unacceptable, as the line definitely does need replaced and they were told this upfront and the history behind the request and then proceed to try and charge me extra services, provide nothing but hassle instead of service. Stay clear if you want actual professional work done on your pipes. If they are this hard to hire for a job, I can only imagine what kind of hard-headedness they would provide once hired.I had all the necessary information for you to give an estimate but no one wanted to listen to the CUSTOMER. I stand by your poor professionalism, which you are still demonstrating in your response to the situation. Instead of taking responsibility in your company's actions you are trying to shift blame on someone that tried hiring you for a job that you refused to take, despite the fact that you clearly claim to do this exact type of work.
John just left on a Friday before holiday weekend. roots in my sewer line and sewer backing up on the first day of a four-day weekend. called water works and one of their young professionals showed up an hour later fixed the issue in 30 minutes and we are back in business! I can't tell you how professional it was to have someone like John handle this issue for us. thank you John!
charles kish
9 months ago
There is no customer loyalty to this company (20 year customer). Had a sewage backup yesterday and we called at 4 and were turned away. They couldnt be out for 2 days with no offer of 24/7 service. We went with another company because of this and they got us in the next morning for first call. I wouldnt recommend waterworks to my worst enemy.
Nancy Kleindorfer
a year ago
Ryan has completed work for me currently & in the past. He explains his work until I understand. Always completed excellent work on both my boiler system & air conditioning system. He knows what is needed & he's able to do it.
Yasmeenah Estep
a year ago
Was very happy with how quick they could come out to replace my water heater. Ivan was very professional and did a great job working within the difficult space in my house to remove and install a new water heater. Would recommend! Thank you!
These guys are great!. Fast friendly efficient. They replaced a rusty pipe under my sink and through my wall oh, they installed a toilet, they installed a bathroom sink, and cabinet under that oh, they installed a water line to my new fridge, and fix my outside hose faucet. Great great company great guys. Definitely would use again. Great prices. Better than others.
Elizabeth Hosket
a year ago
Ryan dad an amazing job at moving drain and water lines for a bath remodel. He was timely, polite, neat and the finished product left me impressed. Great value and no concerns for shorty work with this group. Top notch!
Dave Melaragno
a year ago
The Waterworks are very friendly professionals and we have used them many times. Very fair pricing, good quality work, prompt and willing to explain options without a sales pitch. They will ALWAYS be our first call when the need is there.
Robert Mullinax
a year ago
Brandon was an excellent technician. We bought a new washer but it couldn’t be connected due to corroded faucets and drain pipes I. The wrong position. Our house is 140 years old and a good degree of creativity is needed for many different installations. Brandon was very creative in installing new water supply pipes, faucets, and drain pipes for the washer and the laundry sink. In addition, Brandon was a very nice person who quickly made friends with our dog. We were thrilled with his work
Harold Hobgood
10 months ago
Jason Maxwell, repaired a leaking copper joint for me an provided additional information concerning other services waterworks provides. He is very good, and professional. If you need a plumber request Jason!
Melvin Witwer
9 months ago
Andy from Waterworks removed an old tankless water heater and installed a Navien tankless water heater. Andy was very knowledgeable about the Navien. He handled the gas lines, vents, and the water lines with ease. The installation was very neat with no leaks. He explained in very detail how the Navien worked and what I should do to maintain it. I highly recommend Andy and Waterworks for the installation of a tankless water heater.
Mikeal Ogden
10 months ago
I've used Atherton (a division of Waterworks) for years. The team is always professional and courteous. Prices are reasonable and fair. This is and will continue to be my go to company for all my plumbing needs.
Karen Sondrini
a year ago
Sunday morning, noticed standing water in finished basement- appeared to be rising. Waterworks had someone out within the hour. Mike Perry was awesome- located the issue, explained and walked me through. He was thorough and double checked that it was the only issue. Apparently roots has grown into sump pump and killed it. Ice melts had water backed up. He cleaned out and replaced the system and even cleared the residual standing water and all was great. Mike was outstanding!!
They schedule quickly and come out usually within one day, have never upsold me anything and do what they say when they say.
Excellent experience with Waterworks. First time customer changing services. They were quick to schedule a small job for me to move a gas line. Very kind and professional, clear about the work involved and great troubleshooters to get an ideal outcome for us. Great stuff.
Hot water tank went bad and needed it replaced ASAP. Called The Waterworks on a personal family recommendation and couldn’t have been more pleased with the experience. Got a hold of someone right away who got me scheduled for the following day at noon. Got a call around 11am the following day from dispatch stating that the tech could come earlier then noon - awesome! Tech was professional and worked quickly and took time to even explain what happened and why. Got a new tank installed quickly and made it a point to clean up which was very much appreciated. Highly recommend if you are looking for dependable quality service at a fair price!
Called them on New Year's Day on a bad sump pump. Asked the technician to replace the sump pump that I bought myself. He gave me a quote of $300 on top of the $190 emergency call charge, which really caught me off guard. I tried to negotiate with him. He said no and left promptly. So it turned out to be a quick and easy $190 for him. Are all of these plumbers this type of shameless person? They are already charging a lot and still shamelessly avoid the hard work with whatever the excuse they can get. Bad technician, bad company!
Kevin from the Waterworks was excellent! He moved my heat pump to a new location so I could have a basement company do foundation repairs. He was on time, met all my needs and so pleasant to work with. I was VERY pleased and highly recommend this company!
Craig Dieckhoner
a year ago
Ryan was amazing! Our water heater was less than 5-years old and he identified a Manufacturer defect. Rather than sell me a new water heater, he called the manufacturer, filed a warranty claim, and secured a replacement unit at no cost. Then, Ryan took out the broken unit, returned it to Lowe's, picked up the warranty replacement, returned to my home and installed it. He was fast, resourceful, professional, and able to complete everything before noon. I would highly recommend The Waterworks!
Collin resolved the overflow problem. The toilet works better than ever.Ryan and Mark are easy to work with. After the install of one of the faucets, they returned to repair a leak in a supply line and the drain. Everything is working fine now. I appreciate the timely return to make the repairs.
Dustin Ellinger
a year ago
Water heater was intermittently going out so i scheduled a service appointment. Minimum wait time was 3 days. During that time, the heater comes back on. I keep my appointment and describe the problem to the tech when he comes out. Although the problem was very specific about how the pilot light and burners were cycling on and immediately shutting off, he said there was nothing he could do since it was working, but he'd come back if it failed again (of course it would) and he'd waive the service fee, which i already paid.As predicted, the hot water heater goes out again and I call in. The receptionist tells me i'll need to make an appointment, which of course is another 3 days. I ask her to put my message through to the tech who said he'd come back, but i never heard anything. After another day, the hot water heater comes back on.Fast forward several days and it goes out again. Do i want to deal with another 3 day wait only for it to come back on again? I called another company with same day service who was out within 3 hours. The service tech called the technical support line for the manufacturer of my heater and described the problem (as I did to the waterworks tech). Technical support provided 2 - 3 reasons why the problem was occurring and after some internal cleaning, the burners stayed lit. Seems to be problem solved.
Sam Hutcheson
2 years ago
I had the Waterworks out to inspect and repair a leaking shower. The tech Arthur was professional, quick and knowledgeable. He got the problem diagnosed and fixed quickly. I was very pleased with the service and the quality of the work. Will definitely use them in the future for any plumbing issues.
Arnetha Carter
a year ago
Had to call 911 for co poison on Saturday. Called WW on Mon morning. They returned my call in less then 10 minutes. Repair man was at my house in an hour or less. Work was complete with true knowledgeable hvac man. 1.5hrs total. Thank you. Please use them for your services.
Jerry Townsend
a year ago
Affordable pricing! I had concerns about my house being over 150 yrs old. Clearly Waterworks had done installations in houses like mine before with low ceiling in basement. They were in and out in an afternoon. My breaker box wasn't up to par for the AC part so I had it replaced over the winter by a contractor. I called Waterworks back and set an appt. with them to come out and attach an outdoor line to the new box. The service guy arrived on time and had my AC running in an hour. My installation went smoothly and they put my mind at ease.
Waterworks has consistently let me down in business and in service. The most recent issue was an attempt on our part to schedule a very simple grease trap cleaning. First, They claimed my business was locked out for an outstanding debt from 2017 when that debt was attached to the previous tenants of the same address. Then, after scheduling the service with plenty of lead time, we were told that we had to fill out a credit app to work with them despite the fact that we wanted to pay cod. After wasting time on the credit app they came back to deny the app even though the business has great credit, good credit history and a successful financial footprint. After being told the CFO would call me to discuss the matter the same customer service rep called back to tell me it was due to insufficient information. Then she told me the service scheduled was never actually scheduled even though we have a voicemail confirming it. This company is deceptive and does not care about its customers nor do their C-suite actually take the time to resolve the issues they promised to resolve. Don't hire them as I am certain you will regret it and if you do no one will be there to help you. Good day.
Jose came out to work on my drain for my sump pump. I was on the road so I left a message for him to call me when he got there so that we could discuss the issues since I thought I knew where the problem was. He listened carefully and checked everything that we thought was the issue. Since we knew we had more work to do he mark the spots for future reference and left everything neat and clean. We will have them back to take care of our final solution which is replacing a crushed drain pipe.He is excellent.
Edward Slabe
8 months ago
Quick response, on time,actually showed up a little early which was great. Had parts needed for the repair and installed within a half hour. Well Done. This is a great service
experience.
Leah Hetrick
9 months ago
I had them come put a new Heating/cooling system in my house in winter. I was having a bit of an issue and wanted them to come check the AC unit this summer and they came the next day to follow up on their install. Couldn’t be happier with the customer service.
Pabby Vaughan
10 months ago
Chris did a great job. My kitchen sink was plugged and draining very slowly. It only took a short time and he had my sink running like it should. Thanks Waterworks.
Keith came out once to evaluate whether I should go with a tankless water tank initially. He was very informative and answered every question I had, even one non related to a new tank. He then came out to install my new hot water tank (I didn't go with tankless) and did a good job with that. Again, he answered every question and was very accommodating to any special requests I had. I also had a good experience with the office when I called to make my appointments. I would use this company again!
Mark Faires
10 months ago
I Kathryn Friend requested this company to help with my A/C...I did have problems due to the fact that a credit card did not pass on time ....However the gentleman showed up in time to Save us from having to suffer throughout the holiday weekend. I have dealt with this company SEVERAL times with plumbing and HVAC. This is the ONLY COMPANY I will EVER use. Please consider my post and TRUST in this company.
Bradley was fantastic! Very professional and even taught me a couple things. He has been to our house twice and each time has been great. I would highly recommend him and Waterworks for and household plumbing needs
I've used waterworks 5 different times at two homes in the past 4 years. As a single woman I always worry about being taken advantage of but I've never felt that way with The Waterworks. They are always on time, professional and answer all my questions. Yesterday I had what I thought was a discharge drain problem but it was actually a septic problem. The technician (which I'm sorry I didnt catch his name) went above and beyond to give me referrals to licensed septic companies, he gave me opinions on fixes and walked me through everything in my basement. As someone who just bought the house I really appreciated his expertise and taking the time with me. I also have animals and he was sure to keep doors shut and watch for them when coming in/out. I cant recommend The Waterworks enough and I appreciate them being upfront with their costs and they generally fit me with quickly.
Kimberly Norris
10 months ago
If I could give Bradly at Waterworks 10 out of 10 stars, I would. He was so professional and knowledgeable- got it done so quickly. It’s amazing -someone with real experience and professionalism. I will use WaterWorks again.
Robin Walters
2 years ago
DO NOT HIRE THIS COMPANY. In October they came out to install a battery for my Watchdog battery backup for my sump pump. By March the battery backup began beeping incessantly. I added distilled water and the system kept beeping. I knew that the Waterworks technician had run to Home Depot to buy the battery he replaced. So I a) Called Waterworks who said, sorry, you're out of warranty. and b) Called the Watchdog battery backup company who told me that the Waterworks technician installed the wrong battery type and that it would continue to malfunction as a result. When I asked why the system had worked fine till now, Watchdog said this is typical - but the system will eventually break down.Today Waterworks came back out and told me I was out of luck because they only warranty the parts/work for 90-days. I suppose I should be happy they didn't charge me their $60 fee for visiting my house to tell me I was out of that $300 I paid them to install the wrong battery.I have a lot of plumbing choices. I've used Waterworks for years. NEVER AGAIN.
jarod vanwinkle
2 years ago
Mick showed up on a Sunday to replace our leaking water heater. Very professional and took time to answer my questions. Got the replacement done in less time than he estimated. Will use again and would recommend their services.
Excellent work by professionals. The only gripe I have is the cost. We had 1 outdoor faucet replaced. It took less than 20 minutes (I know that is not the full basis of a price but it was a simple fix). It was $345 after a $40-off coupon). I was in a hurry and did not call around for different quotes. If this is the going rate for an outdoor faucet repair (straight pipe from outside wall to inside cold water supply, cut pipe, slide in new pipe with new faucet, crimp faucet pipe to cold water supply pipe- -bam, done) then I'm simply astounded. I did look on Angie's List for approximate cost for this repair and they said between $150 to $300. It just seemed like a real easy job for the rate ($385 without coupon). Other than the price they were quick, professional, and did a great job. I would recommend them if cost is not an option to you.(Update 8/26/20): I replied to their reply but they did not get back with me. To be sure, it was indeed a job done by Waterworks at our house.
Waterworks everytime we have used them are phenomenal, professional, friendly, honest, and explain what they are fixing and what was wrong. Thanks to the two techs they sent I now have hot water restored.
Jessica Tomasek
3 years ago
Brandon was wonderful. We called Waterworks at 1:30 am because we needed a replacement sump pump, especially since it had been raining for days. I was told the approximate time, Brandon showed up and took care of business. We now have a very good sump pump with a 3 year battery backup, so I am no longer worried about our finished basement. He was friendly, thorough, he explained what he was doing, he explained the pricing, he wore footies to keep our carpet clean, he was quiet since the family was asleep (even my dog didn't hear him. ha!), and once he was finished, he left the space spotless and explained everything. Evening work is expensive but it was worth it. We now have peace of mind. I have used Waterworks a few times in the last 10 years, and I'm never disappointed. You get what you pay for.
We had a couple of guys come out this past Monday I wish I could remember their names but I'm an old guy now, I wanted them to install this washer box with hammer arrestors in a difficult piping situation so they took it on, did a beautiful looking pipe routing but the valves on the box were bad resulting in a dreaching for the tech, after a change of clothes(pro tip) and some good humor, which I appreciated, he put in some nice valves he had in the truck. He also told me about hammer arrestors that attached to valves so I got some of those and put them on the back of the washer. All of this resulted in a very solid solution to the problem I was having. I appreciate those guys whose names I should be able to recall being professional and human. Will use again and recommend. Thanks.
Cosette Tolley
a year ago
I had a pipe burst in the early morning and it water was POURING into my basement. I was so distraught. Waterworks came out within 30 minutes and found the problem. Within 5 minutes Brandon fixed the issue right then and there. Brandon was very professional thorough. I do not know what I would’ve done without them!
Ryan and Colin called to let me know they were on their way and arrived within the scheduled window. They were professional and knowledgeable, servicing our tankless water heater and making a toilet repair . I am extremely happy with their service.
Ryan Sweeney
6 months ago
Great business, love the family friendly atmosphere. So much in fact that I accidentally left my child inside. 5/5 stars
Justin Morocco
2 years ago
Unfortunately, we had a sump pump issue late in the evening and needed a quick response before this became a problem. I was highly impressed with the plumber's response time and professionalism. Additionally, my interaction with the office staff has been positive as they have been very responsive and helpful. I was happy to have Waterworks assistance when problems arose.
AC went out on Sunday evening on hottest day of year received callback early Monday morning from Sherry, she was wonderful, knowledgable, friendly, to schedule tech. Tech arrived at 11 identified issue and since he had to order part put temporary fix in place to get unit operational until part could be replaced. From start to finish everyone worked to get AC up and running outstanding professional exceeding my expectations.
Pamela Chaidez
3 years ago
We had a water line break that needed repaired within two weeks per water company. When looking on here and Angie's list I added them to my list. They responded almost immediately and were out to meet with us the next day. Scott arrived on time and even called to let me know he was on his way! The price quoted was in our budget and competitive with others (actually a little less) so we chose them. We had the fix scheduled for a few days later. My only complaint is they showed up a half hour later than promised but they were polite and did the job so I won't complain about that too much. I remember the one worker's name was Cody, and he was very professional and helpful. We ended up paying less because they were hesitant about digging the entire line because it was so close to the gas line. So they just fixed the broken part.We're happy with their service.
Peter found the problem right away and repaired it. He was at the house within 15 minutes of calling Waterworks. I'm sure the cats appreciated him also as now they did not need to use the litter box while the floor was wet and flooded
Julie DePaulo (jukied)
2 years ago
I had Waterworks come out to repair a few things on my new house. Mike was very low pressure (unlike my water heyo) and told me what could be fixed without trying to sell me more services. Not a bad price for four long term fixes. Glad to have a new valve, an unclogged drain, hot water in the shower, and properly installed pipes under the kitchen.
Eileen Huber
10 months ago
We have been so impressed by this company. They are timely and very knowledgeable. Adam has been a blessing with all our plumbing needs. Highly recommend them!
Highly recommend The Waterworks! Our sump pump quit working, with water in our basement on a Sunday night at 9:15pm. After calling the 24/7 help line -- the technician was at our door within the hour. He was professional, knowledgeable and quick to get the new one up and running. The Waterworks made a very stressful situation a lot easier to deal with!
Christopher Norman
3 years ago
With an older house, Waterworks has been a valued and trusted partner for all the various plumbing issues and needed upgrades. They respond quickly, professionally and courteously. From the first cl to the completed job, they are open and honest about costs, concerned about my safety and my home's value, always getting done on time and under budget!The people are top drawer and genuinely nice. I cannot reco.me d Waterworks more highly and will continue to use and recommend them as I have for years.
Hired to upgrade the water service from 3/4 to 1.Came out quickly, gave a price, and scheduled the work reasonably quick.The team arrived, dug the trench as agreed, cut the old copper tube at the curb stop, cut the old water main out inside the house and that's the end of the positive experience.They complained about the in-ground manifold used to adapt the curb stop assembly from 3/4 to 1. This is after they had me order a special assembly FROM COLUMBUS PUBLIC WATER UTILITY. This includes an email chain discussing the project and the scope and everything before-hand between the waterworks, the city's water engineers and supervisor, and myself.They called the chief water utility engineer (one of the people on the email chain) and he said that's the proper setup like we had discussed. The waterworks wasn't happy with that answer so they called the department head of the city water utility and he (also on the email chain) said my engineer is right. This is the correct equipment per our earlier discussions. The waterworks wasn't happy with that answer either so they called the head of the public water utilities (not on the email chain) who eventually told the waterworks that it was a bad idea to continue with the work using the 3/4-1 setup because it could freeze in the winter so the waterworks said they aren't going to install it.So that was $75 down the drain (back to that later).So now what exactly are they going to do?Well you'd think that since they aren't going to do the work they breached the contract and would give me the $ back. Well that didn't happen.We can't restore your old service because we already cut it twice - at the curb and inside your house so you'll have to pay us to run a new 3/4 line to your house otherwise you won't have water service anymore.Yes indeed you read that right. I have to pay them to undo their negligence/incompetence.
Victoria Tovar
a year ago
I rent an apartment in downtown Columbus and my landlord calld Waterworks to unclog multiple drains in my unit. Not only were they fast and tidy, they took the time to make sure my new kitten was safe and secure before they left the premises. Awesome work!! Very much appreciated!
Got a quote for Furnace and AC to be replaced along with a 30 year old Water Heater. They were prompt and professional. Price was far less than other heating/air companies and they were able to do all three items on one trip. I would highly recommend them.
Mary Ann Starns
9 months ago
I have used waterworks many times for repairs and installations . Evan is the technician I ask for.He is so professional so personable explains everything he is doingI would give him a 10+ if I could.
Peter was punctual and respectful. He also was flexible in completing an additional service (snaking a drain) that I failed to request at the time I booked the water heater service appointment. I would use Waterworks again!
Shannon Cunningham
2 years ago
I have needed Waterworks to help me twice in the last month. As a small business owner, I know the importance of praising those that do an exceptional job. I have been quite impressed with this business. Responsiveness, customer service and skills were amazing!
Justin Rodriquez
2 years ago
Well, well, the crooks of Columbus. I will start off by saying work is completed, however we got hosed on the price. For less than 3hours of work, the company collected north of $3500 (for exact figures, feel free to reach out!) and have been shady since completion of work.Estimator comes out and assess the issue. Said estimator writes up a proposal for the insurance company. This is where everything in my opinion went south. Anthony Merriman ,the estimator we were working with, was tasked with writing up the proposal. I know your saying ,he is an estimator, he should be writing up estimates as no one knows fully what a job entails until they get into it. You have an idea of what would be needed, and after seeing his proposal (submitted 2 days after the fact, because he had his anniversary and that was more important. I have an infant in the house and hot water is pretty important in the care for children. So he had more pressing matters to get to is why the proposal got back to us late.) So already, bad taste in my mouth but hey, this is a big company, surely they'll take care of it. You have estimators giving outrageous bids and for the first time working with the, I assumed it was an estimate on any and everything that could happen, because the repair was fairly straight forward. I have very little plumbing experience however I know cost of construction and what these items cost at home improvement stores. So after all work had been completed, bill remained the same. Tried for 3 weeks to talk to someone about it and after trying to get a hold of Mr. Sheffield with operations (didn't catch his first name) no one returned calls or emails, hence the unprofessional designation. They know they price gouged and didn't want to address it.The tech was gone at lunch or doing whatever it is that he was doing for almost an hour and a half. He says he was collecting supplies needed for repair...Lowe's is 5 minutes from my house and you needed under $100 in material and nothing special (pipe to splice in where leak was at, concrete, and small hand tools if they came unprepared, which they probably did to drive the price up even more). I also did research on acquiring a jack hammer (which I would assume the concrete division would have one, but even still) the rental for a jack hammer for 24 hours is a lot less than one would think. So in addition to the techs being gone for close to an hour and a half, the lead tech left his phone charging at my house. I have been told by contractor friends that this is a common move in all fields of contract work, to leave a phone when they don't want to be bothered or talk, meaning they aren't doing work anywhere else unless it's to their own house. They were more than likely killing time, eating some food to try and make it seem like they were working on this job a long time so they could say everything in the proposal was legit. It is honestly pathetic and I wish there were more honest companies, especially in a big city like Columbus. Will try my hardest to never use again and to continue to let people know what type of company The WaterWorks really is.To recap:-Estimators over price everything, might even be related to the tech. That would explain why he over priced everything, to help his family out? Shady any way you look at it. If the price of the service can go up, it should be able to go down within reason. Either that or more competent estimators are needed for a company as big as this.-Techs are not honest, were gone almost as long as they were working and didn't even have the decency to look me in the eye and answer me when I asked him about pricing and how it would be adjusted. He knew he was screwing us as soon as he showed up.-Customer service is less than ideal, no one gets back to you or cares to explain anything. Seems like their tactic is to push aside until someone forgets about it. I had to call for 3 weeks in a row to get any answers.-Price gougers. Just like any other major company, they're in it for the money, by any means necessary.
Matt arrived on time and was very professional. He explained what he was doing and what issues he discovered and how he would be resolve them.Matt was thorough and completed the job, cleaning all our downspouts and clearing the lines to the sewer and drains in our front and back yards. I would highly recommend waterworks.
Mike was on time for the appointment. We appreciated his very positive attitude in all that he did for us. He had a particularly hard time when removing a stubborn tub drain. During this entire time, he never lost his cool! He is an excellent example of the kind of people we enjoy working for us.
Robert Drovdlic
a year ago
Replaced sump pump. The technician was great, very professional and quick with the replacement. Customer service went above and beyond in trying to get pump manufacturer to honor warranty even though it is two weeks past expiration.
I've used Waterworks and Comfortworks for years. Their plumbers and HVAC personnel are knowledgeable and professional. They've always been able to diagnosis the problem and quickly solve it. Their office staff is very customer service oriented and personable. Appointment times have short windows so you're not left waiting for hours or days. They call ahead to let you know they are on their way. Prices are very competitive. Just an all around great company to do business with.
I was replacing my old bathroom faucet and ran into a problem. I called The Waterworks and Arthur was sent to help me. Arthur did an amazing job, very professional, very nice. Would highly recommend The Waterworks.
Thoroughly checked my furnace for gas leaks, and if working properly. I was told by another BIG co. That I needed a new expensive furnace. The Waterworks rep found that my furnace is running just fine. I will confidently go with them in the future.
Nicholas Hainen
9 months ago
Collin and his assistant were on time, professional, and installed our new disposal carefully and expertly. We will use Waterworks again if the need arises.
Andrew Stuller
a year ago
When we needed help, they were there. Fantastic customer service; Waterworks put my concerns at ease and repaired our plumbing issues quickly and effectively. Couldn't recommend them more highly
David Guthrie
4 years ago
Awesome customer service and quick repair. We had a leak coming from our dining room light fixture in the ceiling and were so freaked out by what was happening. I called Waterworks in the morning and within a few hours Evan arrived and I could not be happier with the service he provided. He was friendly and very professional. He quickly identified the issue after examining all possibilities. Through his expertise he fixed the issue and completed the repair in an extremely efficient manner. I hope to not need a plumber in the near future but when I do I will surely call Waterworks. It’s no wonder they came so highly recommended with technicians like Evan working for them. Thank you for your help!
Angie Brazzell
3 years ago
Our hot water tank started leaking and needed replaced. We called The Waterworks and Ryan Williams and Mitch Graham came to our home to install the new tank for us, they were both amazing. The work was done quickly and efficiently, they were very nice, polite young men and the new tank install looks better than the one done when our house was built! My husband and I will most assuredly recommend the this company to our family and friends. Thank you Ryan and Mitch for a job well done!!John and Angie Brazzell
Katie Arbeiter
a year ago
Robert was incredibly professional and worked very hard to rectify the problem affordably. I appreciate his honesty and the time he took to explain what potentially caused the problem as well as what I might want to consider should there be an issue in the future. No doubt I will use Waterworks in the future should I need them!
All of our interactions with the staff at the waterworks were friendly and informative. They were able to come out much more quickly than I ever expected and got the job done quickly. They were on time and friendly. Their prices seemed on the higher end of the range according to a quick google search but their friendliness and excellent work have made us happy with our decision to use them.
I actually had 2 toilets installed in an afternoon. The technician was able to find the original issue with the upstairs toilet that caused ceiling water spots. He was professional and was able to correct issues that caused the leak. 2 new toilets were installed. I will use this company again.
Rhonda Johnson
2 years ago
Professional, prompt and provide great service. I had a bad clog. The Tech had to work very hard to get it unclogged, but he did with no problem. I like how he went to the basement to check what type of pipes the house has. I highly recommend them. The pricing was great as well. Thanks Again Waterworks!!!! Great Job!!!
Deming miller
8 years ago
I used Waterworks to replace my sewer line, install a sump pump and roughs ins for a bathroom, and wet bar in my basement. The sales person was very professional during the bid process and gave us a good price for the work. The sales person was also honest about the urgency of some of the work which was not the case with some of the other contractors we spoke to. However once they started the work we had a number of problems. First they put the sink in the wrong location 2 times despite the fact that we had marked the location for them on the wall with permanent marker. Next, they called and told me that they had finished the work. However, when I came home I found that crucial parts of the project had not been touched and they left the basement looking like a mud pit. Finally, to top it all off they got a tool stuck in my sewer line on a Friday and had to shut off my plumbing for the weekend until they could get a permit to dig up the alley behind my house to get the tool out. After all these issues they were fair with me in issuing me a credit for the work but it wasn't worth the headache. A year and a half later my basement flooded when my sump pump failed due to the check valve not being installed properly. When I asked them to come out and look at the sump pump they told me they had no record of them installing a sump pump at my house! I would never recommend using this company even if they give you the best price. I think they are honest and ethical which is great but unfortunately those qualities can't cover up technical incompetency and bad record keeping.
Lindsay was very helpful in scheduling my appointment, very pleasant and polite. Ryan was awesome!!! He explained what it would take to replace the whole stack vs patching. He did a nice a speedy job for the work that needed done. Very helpful, courteous and professional. I have used The Waterworks in the past and will continue using them in the future!!!
Scott Gosselin
3 years ago
I was referred to The Waterworks for a potentially expensive project ($3000-6000), but was told that in order to receive an estimate I would have to schedule for someone to come out with a camera. That was fine with me.However, what was not fine was when I asked for the cost of the camera appointment, the lady could not quote a price. I asked about a possible price range...we are unable to give you a price until we get out there. I asked, Is it going to be around $50, or could it be $400? Just a ballpark is fine. Her response was they do not give prices over the phone and I would be given the price for the appointment after the person did the assessment.They may do fantastic work, but I can't imagine hiring someone for an unknown cost before the assessment even starts.Update, in response to the owner's response: I appreciate that you took the time to respond. However, your analogy does not make sense. You are correct that I would not be able to quote an accurate price for a person's entire treatment plan before I see him/her; however, we have set evaluation fees. Your evaluation fee is where my issue lies. If someone needs an examination, we can accurately give them a price for that assessment. For me, personally, I am uncomfortable agreeing to an assessment for which no price range can be given.I raised my rating from 2* up to 3* because I appreciate that you care enough to respond, and I really do not have experience with your work. But, as a fellow business-owner, I would encourage you to consider setting fee parameters for the initial evaluation, as many of your industry colleagues and competitors have done.
Emperor Danzig
2 years ago
I’ve had their tech John out twice to my house. Once for an emergency and once to ease our concerns about a potential issue. He was very professional and knowledgable both times. Plumbing issues are the worst, and having a knowledgeable and empathetic plumber makes the experience much more bearable.
Replaced my sum pump. Chris was nice, he showed up on time and finished the job really quick. Very professional, but little expensive compared to other places..
Crumpton Legal
2 years ago
We have hired waterworks a few times and always been happy. Recently, we had them come out and replace our current disposal and sink with a new one. They did great work and were friendly!The bottom line for Waterworks is that you are going to pay towards the higher end of the reasonable range of fees, BUT what you get is guaranteed excellence. If you are shopping for the cheapest, Waterworks may not be it. But, I do think they are the best.
Michael Best
10 months ago
After an initial issue with our repair, Waterworks came back and got it done right. Excellent job! Thank you for the great customer service!
Plumbing problems are always emergencies, and Waterworks managed to get someone out the same day. It was late in the evening, but the technician was friendly, polite, cheerful and efficient. I could not have asked for better service, and their price was very similar to other companies that we have used in the past. We were very satisfied with the quality and the PRICE!
Wow, what great experience.When I called I was quickly scheduled for the next morning to accommodate my schedule. I received a confirmation call the morning of to relay the expected time of Dan's arrival. Dan arrived on time . Dan was very attentive in listening to my concerns and went about hius business in an efficient manner, constantly communicating his findings. At the end of it all I felt that I had been well served. I know Waterworks will get my call next time I need anything in their ranges of services.
They replaced my sump pump that stopped working. Replaced it with a new one in less than one hour. Responded quickly and fixed it the same day I called. Great job !!
We had another plumber come out and left sewage in our cellar and told us the problem was a crushed sewage pipe. I looked at Water Works because they do financing, I called and Rob came out. He was professional, and courteous. He ran the camera and let us know it was just a block. He fixed the problem in an hour and it was less than half the cost of the other plumber. He took the time to show us the pipes, explain what caused the problem, and what we would need to do to prevent problems in the future. Rob was the best and we will definitely be using Water Works for all our future plumbing needs!!
Rick Braveheart
3 years ago
HIGHLY RECOMMENDED! This was our second experience with The Waterworks and both times have been Exceptional! This time, Michael P. was our technician. He arrived on time, was super professional and respectful of our home and he even wore booties, a face mask, gloves and protected out kitchen floors with drop clothes. He also explained everything he was doing along the way, described why our problem occurred, cleaned our drain quickly and cleaned up afterward. We would HIGHLY recommend The Waterworks for plumbing problems in the Columbus area -- they are now our go to plumbers.
Chris Banaszak
a year ago
I used this company one time. The actual repair service was acceptable however they then put me on some sort of email list that I cannot get off of. I now get service contracts and requests for payment for places I don’t even live at and survey requests for services that I never had. I have asked numerous times to be taken off this list and have never gotten a reply. It’s incredibly unprofessional and stupidly annoying. I would suggest not using this business. There are plenty of other companies just as good that are more professionally run.
Great Technician and customer service. However, be aware if you call for a weekend repair. The initial cost to come out $190, is just for them to show up. Then the service/ repair is added on. So the visit was about 15 minutes and $500. I understand this is part of the emergency service. However it is very excessive, rough numbers, they charged me $2,000 an hour to help with a drain. I am sure the technician get's very little of that hourly rate.
Kris Richardson
3 years ago
I just finished up somewhat of a nightmare situation shortly after moving into our house. Waterworks was a real pleasure to work with. I truly felt as if they had my best interest in mind and made decisions that resolved the issue in the least expensive way. Due to the scope of the project I had a number of workers on site, all of whom were professional and informative, specifically Art and Jim. I think these guys are probably the best in the area and would recommend them to anyone regardless of the size of job.
I've used Waterworks for years for my annual sewer line cleanout & have always had great service. Rob W. comes out each year, is friendly, professional & gets the roots out of my sewer line quickly & efficiently. I would highly recommend his work & this company.
loretta laessle
a year ago
Chris was very professional.. worked hard and fast! Very knowledgeable and assured us he could help us after another plumber tried and couldn’t. After a quick 20 minutes it was taken care of! Will use them again!!!!
Rodney came to replace a small lavatory sink. The sink I had purchased did not come with a wall mount so Rodney went and found the appropriate materials. The sink is very sturdy on the wall. Rodney went above and beyond to complete the job well.
Jason fixed a leaky outside faucet and drained my hot water heating system so I no longer need to worry about water freezing in a system I’m no longer using. He is so nice to have in my home, it’s like family. Can’t say enough about this company.
Stacey W (Pizard)
9 years ago
We have used Waterworks twice after a recommendation from a colleague and friends. We were not disappointed. I made a call about a stopped up kitchen sink in the morning and there was someone at my house in less than 1.5 hours. The guy who came was very nice and explained what he was doing and told me of a potential problem I may have with my drain line in the basement. Would definitely use again and rates are reasonable.
Charles Arens
10 months ago
I had my main waterline damaged from a delivery truck and had no water for 4 days. Thanks to Waterworks and Josh G, we have water again! I would use this company anytime for water repair!!
Amp “acehan80” Ent
a year ago
Ryan was the tech that came in and fixed my air conditioner unit that was on the blink for a week. Ryan diagnosed and repaired the problem in fifteen minutes flat. Will recommend The waterworks to anyone out there who needs an experienced tech to solve your hvac needs!
Used them to unclog the drain. Paid $350. The problem came back after two weeks. They showed up and try to sell me on replacing the sewer line and refused to run the snake thru the line again. I asked for my money back, they didn't refund it. I had file a claim with BBB. Don't use them.
Lee Eichensehr
a year ago
Mike has been doing our annual pipe cleaning for years. He works to make sure he's cleared any roots, etc. and the drain is running free. Great service for many years.
James Thompson
3 years ago
I just had some work done and everything was great! Very professional all the way around. Anthony did a great job setting everything up and Josh and Nick knocked it out of the park. Very professional and quick! Josh and Nick did great work and very personable! Would definitely recommend to anyone needing work done.
Lavonne Fabregas
2 years ago
We had a new countertop installed which required plumbing to be disconnected and reconnected. Our garbage disposal was 19 years old so we proactively replaced that, too. We needed a new expansion tank for our hot water heater and a repair for one of our toilets. Bradley took care of everything for us. He's very professional, gregarious, and prompt.
I had a flood last Thursday and i called waterworks at 8 30am. The lady on the phone was very polite and professional. Even though this was a big deal to me and my wife the lady on the phone was calm and listened to us and our concerns. She got us in between 9am and 12pm the technician called on the way and was at my home by 9 30ish. The technician was kind and courteous and knowledgeable about his job and how to perform it. The technician had to bring equipment into my home and was very careful not to damage my walls coming in or leaving. I also work in a customer service field and i take great pride in taking care of my customers. Its great to see that Joe the technician and his team do the the same. So thank you waterworks from the Heise family to you guys. Job well done.
Scott Jablonski
2 years ago
We've used the Waterworks before in the past but was not satisfied with the most recent visit. We had a kitchen sink that was clogged up so their tech came by to fix it and offer an estimate of the full price. I knew up front that there would be a service fee of $60 that would roll into the full service price (BTW not all plumbers charge this) but what I didn't know was that the price to unclog the drain was $214 and it only took 20mins to do. Really?? $214 for 20mins of work and there were no parts needed?? If that's the case then their Labor rate is over $600/hour which seems a bit on the high-end. All the folks that I dealt with on the phone leading up to the appnt and the tech were very nice and professional but their pricing is not customer friendly. For 20min of work there should be some price ceiling. I filled out their post-service survey and shared my experience asking for someone to call me but no one has. Buyer-beware here.. :-( Scott
Ahmad Mostafavifar
a year ago
Arthur the plumber was very responsive, helpful, pleasant, and educated me on how to change my sump pump. He took his shoes off in the house without me asking as well. Overall excellent experience.
I can't say enough wonderful things about this company. They put in a new furnace and worked until 11:30pm to get me operating after one of the worst weeks of my life. Experienced horrific pipe bursts, flooding, and personal trauma. These people are the best at what they do, very professional and experienced and gave me an exemplary price for both a furnace and A/C unit. And to top it off.....after all they had done to fix us and replace us and get us back operating....this morning they sent me the most beautiful bouquet of flowers I have ever seen!!!!!!!! Now that....is classy! They will never know how much that self-less act of kindness made me feel after the week I'd been through. This place is phenomenal. I would not only recommend them.....I'd want to marry them into my family! Thank you ComfortWorks and Waterworks for the outstanding job you did for us at 190. You have a fan....for life!
Virginia Davis
a year ago
Andrew is a plumbing pit bull! A previous plumber did a quick fix and the drain re-clogged quickly. Andrew worked long and hard and found the source of the clog...removed the item, cleaned out LOTS of sludge (cast iron pipes) and water flows like these pipes were new! I've found my plumber!
Shauna Chrisman
7 years ago
I had to reschedule my first appointment because they did not show up in the 9am to 1pm time frame I was given. We rescheduled for the next day and they showed up at 9am. I had them replace my hot water tank and run a water line to my ice maker in the new refrigerator. Both gentlemen were very polite and knowledgeable and completed the work in under four hours. I paid a little more than I had hoped to but I feel like I got my money's worth. I would definitely call Waterworks again but would insist on being a first stop.
julie burnett
2 years ago
I have worked with Waterworks for years in a business capacity. I have always found them to be professional timely, and quite frankly the best in the business. Because of that I call upon them when I have home needs as well. What I appreciate the most as a homeowner, is their expertise and the fact that they come prepared to do the work to completion.
No pressure, no gimmicks, competitive pricing. Friendly sales and tech. Arrived punctually for all appointments and performed install professionally. Answered all questions. Took care of an additional concern I had with my ducts that another potential installer told me he couldn't help me with. Outstanding service. Would recommend.
Christina Ibrahim
7 years ago
I had a Waterworks employee out to my house on a Wednesday, two and a half weeks ago to gather information so that I could be given an estimate. He was very professional and my husband and I were very happy. We had many questions and were looking for suggestions. He was knowledgeable and a very good communicator.Skip ahead two and a half weeks. I've called the Waterworks office maybe 8 times (the ladies who answer the phone are always very friendly, which I appreciate). Still I have no estimate and no one has been able to give me a reason why. I left a message with the person who was putting together the quote asking him to call me back ASAP. It has been several days and I've received no phone call. I am going to look for someone else.
These plumbers were able to clear an outdoor pipe. Other plumbers have not been willing to take on this job. My only concern was the price. It was very pricey and didn’t take more than 25 minutes.
Barbara Duane
8 years ago
We had a gas line installed for a new gas range, we previously had electric. The fella that installed it was great. Didn't take any time at all. When the range arrived the installer wasn't able to make the connection, didn't try very hard, so we called Waterworks and they sent the same tech back and in 15 minutes we were ready to go - same day. They are a little pricey but you get what you pay for and it's done right.
Joe Loudenslager
3 years ago
I had a plumbing emergency at noon on Thanksgiving, and Waterworks was at the property within an hour. The city actually hit the main sewer stack when laying new cable lines, and Waterworks identified the problem. Another crew came out at 9:00 am the following morning and confirmed the issue. They were very responsive, and VERY fair on the pricing. I would recommend this company based on my personal experience with them.
Geri Martorano
3 years ago
Sheri very graciously set up my appointment. She was pleasant and conscientious. Michael P. called me on Thursday to ask if it was OK to arrive in 20-25 minutes, which it was. When he arrived at my door he put on the footies for his shoes, which I appreciated and went to work on my toilet. Michael was finished within 15 minutes and I was so pleased with how he worked and the respect he showed me. I will continue to contact Water Works whenever I need a plumber. The customer service is excellent and the work ethic is strong. Thank you.
Susan Szykowny
2 years ago
Comfortworks has had to come to our home several times in order to figure out why a hybrid unit in a newly built room hasn't worked. They ultimately replaced the unit, after trying literally everything else. On the way, I received prompt service and thoughtful visitors during this pandemic--these guys were the only people we let into our house for weeks, and they were always great. If I had been answering their phones, I might have seen the phone number that meant another trip our way, and run screaming into the woods--but they were always patient and prompt in responding. We even received calls along the way, when they wanted us to know they hadn't forgotten us. They have also been more than fair about the billing for the work, given how many attempts it took to address the problem. Grateful, and will recommend!
I've had Waterworks to my home twice and had excellent experiences both times. Today I was visited by Derick who was extremely knowledgeable, polite and punctual. I wouldn't hesitate in recommending Waterworks based on my experiences and they will certainly be my first call the next time we need a plumber. Thanks! :)
Susan DeGraaf
4 years ago
I called The Waterworks at 11:15 on a Friday night because I had a sewage back up in my basement. They offered to come out immediately, but I opted to have them come out first thing in the morning. Rod was fantastic! He explained everything that he needed to do and the pricing as well. He was so kind and polite—and as a bonus, my dog thought he was his new best friend! I already recommended Waterworks to a friend and I will definitely use them for my plumbing needs in the future! Everyone I spoke with on the phone was professional as well as patient with all of my questions.
Judi Talbot
10 months ago
Can promptly, listened to concerns, finished the job in a very timely manner. Was polite and courteous. If I have any additional fixes, you will be the first ones I call. Thank you!
Be sure to ask when you schedule what the technician can do on site-they need to have an entire new team to come out to snake a kitchen drain. Quickest $$$ made in 15 minutes to replace a washer. I would use a company with no service fee to come out to access the problem such as Eco Plumbers.Jean, I would love to discuss this over the phone. Can you please reach out to me? You are referring to my neighbor and not me.
I was charged $247 for a technician to put a small hole in the ceiling of my garage. I requested weekend service, so I understand that the service fee might be more expensive (in this case, $100), but an additional $147 for the 5 minutes it took him to make the hole, and not clearly articulate the problem/resolution seems a bit comical. Image if I would have had the technician continue to troubleshoot and fix the problem. If this price point is representative of the plumbing industry, then bad on me, but creating more damage than when he arrived, charging $247, and not resolving my issue seems off. I called into the office to review my bill that same day and was told I'd hear from someone by the next business day; I'm still waiting for that call.
We had a completely clogged sewer line on a rainy weekday evening. Jose came out at 8PM, had to run the line 5 times to clear it, then put the camera through it to make sure it was clean. He ran the line one more time when he saw a spot he didn't like. He cleaned the place up great and was very friendly and personable to talk with during the work.
We had several small problems and Matt took care of all of them promptly and professionally, and at a more reasonable price than we had expected. We have used Waterworks several times and have always been happy with them.
I had the pleasure of having to use a plumber on a holiday weekend. After calling around, Waterworks was the only person to be able to get someone to me. The tech who arrived (Mick) was great, did an amazing job assessing the situation and quickly resolved my three issues with a minimal amount of fuss and stress. He was happy to answer any of my questions, and was extremely courteous, efficient and knowledgable.In the future I will keep Waterworks in mind for what I hope will always be non-emergency calls!
Kristen Janikian
3 years ago
Have had 3 great experiences with Mick since we moved into our house. He is fabulous at explaining what is happening with your issues and fixing it like it was his own house. Also, gives great recommendations on plumbing necessities such as sinks, faucets, toilets, shower heads. Highly recommend him!
Chris responded to our storm water backup in our basement. It was the heaviest rain in a week in years so they were busy I can understand. The appointments were two days out and that was as good as anyone else, Chris hauled the snake machine down and after he led out 100 + feet the drain cleared and it brought back a tree root.I will call these guys first next time
Waterworks and Brad made a challenging time very smooth to get through. Waterworks quick response and Brad's quick, professional work had our challenge solved and resolved in 30 minutes!
Lonnie was very professional honest and loyal. He diagnosed the problem quickly and went and got the parts and replaced our sump pump and our old dead backup battery. Waterworks is the only company that called us back at 3:00am Our pump was over flowing and he came out within 40 mins. They are truly a 24 emergency co.
He was on time; had the knowledge to understand the problem and how to fix it; had all the parts and tools he needed in his truck. He was friendly and answered any questions I asked. It was a good experience:
Failed to detect and repair a GAS leak at a COMMERCIAL property on two separate occasions, in the same week.
Michele Finelli
2 years ago
Cost 400 to pull a toilet and and un clog a drain. Did not work two weeks later problem returned wanted to charge again. Went with someone else. It was not the problem. It was the washing machine up stairs. Would not trust them.
Jackson Baumgartner
a year ago
We had an emergency sump pump failure and Q was out to our house fast. He resolved the issue in less than 20 minutes and saved us big time.
10/17/2019 edit: We were contacted by the customer service director and she apologized and made amends...including mentioning they were going to start the feedback loop and talk with their dispatch team and customer service representatives about handling delays in service. I appreciate them reaching back out to us and refunding our money--that's the best you can hope for given a very unfortunate and frustrating situation.We called the day before we wanted someone to come out. Verified we could get on the schedule as a non-emergency, and scheduled a time...great! After shifting schedules a bit to accommodate the appointment, the end of the 4 hour block passes us. No word from anyone. Call and verify someone is still coming out. The answer we get is yes, but they're swamped and can't put a timeline on it other than a 30 minutes call ahead...fair enough.Two more hours elapse. I call back. Still on the schedule and they tell me that I'm next and so we go get dinner. 8 pm rolls around and still nothing. No call or anything. I call back and am told technician is 20-25 min out...the dispatcher tried to call my number. I tell them I've had my phone on high volume and have been checking every 20 min for any misses calls.Finally someone comes. 4.5 hours after the initial appointment ended. Technician was super nice, but I wasn't even apologized to by the customer care person or management. We couldn't do dishes, couldn't give kids a bath, etx because we expected to have the drain fixed by bedtime and someone hadn't even been dispatched at 8.I will never deal with this company again because of how long we waited, with no explanation whatsoever or apologies. Had I known this would happen, I would have called someone else...but was afraid we wouldn't get someone here today. The only reason I give them a 2 is because the technician was so nice and friendly.
Debi Ratcliff
9 years ago
Had a technician out to clean our main line, which took a few hours. The two men who came were very professional, well spoken, explained everything in detail, let me look at the camera footage as they were sending it through, and told me about the possibility of having a patch put in our broken line. We then talked to Scott Steiner about the patch, and were also very impressed with him. We are very happy with The Waterworks altogether and will use them from now on with any plumbing issues or HVAC issues.
A pipe burst in our home during a stretch of cold days and damaged one of our ceilings. Many people in our area needed plumbing assistance due to the weather, so we had a difficult time finding a company that would be able to help us on the same day - one company said it would take at least two weeks, another was able to schedule someone for the next day (that company's customer support also mentioned that there was no way we'd be able to find plumbers who would be able to come that day due to the activity in the area).We called Waterworks at about 9:30am, and a technician was able to come to our house by 10:30am. Our pipe was fixed and our water was running again by 11:30am.Later in the day we identified more damage caused by the weather, and Waterworks was able to schedule another visit for us first thing in the morning the next day, which resolved the additional damage.So - in less than 24 hours, Waterworks was able to schedule two visits to our home and completely resolve our issues. If we had gone with another company, we likely still wouldn't even have running water at the time I'm writing this review.We'll definitely contact Waterworks in the future when we have plumbing issues. Thanks!
WOW what a BAD experience!!!!I have a water heater problem so I called this company on 6/22/2018. they said the service called would cost $60.00. when the technician came to my home he said to diagnose the problem it will cost $98.00. He told me the vacuum switch is bad and there are no parts available in town. He found the correct switch out of town and it would cost me $1100 for him to go get it. I asked can I go and get it and he said no because they will only sell it to the plumbers. So I ordered the parts overnight from amazon and it cost me $50.00. I installed the switch myself and the water heater still wont work. so I called the company again and the same technician came to my home. I told him that I install the switch still water heater is not working. He said it will cost we $98.00 again to diagnose. I told them I already paid you once ,why you charging me again, he said he don't work for free. He walked away without reason.Next day I called another company and they fixed the issue for only $50.00I call The Water Works management 3 time and try to convince to get refund $98.00. They refused to refund money so I decided to express my experience on line.This company has a big name but they are lack professionalism and honesty. Just money motivated.They will take money without service.
Erin J. Hoppe
3 years ago
Called for info and had our problems solved in less than 2 hours. Professional with all appropriate PPE and safety precautions. Cleared our drains and fixed a garbage disposal that had been incorrectly installed by a contractor. He had the needed part on hand and did efficient, effective work. Will call again if/when needed.
The service technician came with his supervisor who pretty much took control of our discussion. Then, when it was time for him to explain what was needed, we were repeatedly interrupted by incoming phone calls. Once the interruptions ended, we were able to communicate and the job was done satisfactorily.
Rachael Rarey
8 years ago
The gentleman that came out, did a wonderful job. He was prompt in his arrival and he was very clear with what he was doing at each step and did a great job giving me options and quoting me pricing before he used any additional parts or labor. I am very happy with the work that he did. My family members use The Waterworks for plumbing and after my experience, I will continue to as well.
Andre made the effort to add my call beyond what should have been the end of his day. He worked very hard under extreme heat to clear the main and connecting lines between my downspouts and the curb. Through it all, he was very polite and professional.Thanks
Sent a technician as soon as possible and he did a great job! My condo was in contract and the problem needed to be taken care of right away with documentation of what was done. Technician met all those expectations!
Kelly Stuckey
3 years ago
We experienced a devastating flood and the Waterworks got our hvac and water heater fixed so quickly. In such a horrible time for our family they were so helpful and professional and easy to work with. Bobby was our hvac tech and John worked on our hot water tank, I couldn't praise them enough!
We recently replaced our clothes dryer because we thought it was going bad. Then our new dryer began having the same issues drying laundry.When a service person came to look the new dryer and clean the vent system, he pointed out the shoddy work on my dryer vent system by Waterworks.Waterworks installed a new wall water heater in our home in 2017. Waterworks used several feet of foil venting to reroute the dryer vent system. (Every dryer has a warning not to use foil venting.) Waterworks also adding so many angles and turns to the foil that it makes cleaning the venting system impossible. They've also they have created a fire hazard in our home.When I called Waterworks about the issue, their customer service rep told me I would be responsible for any service calls made to my home to review their work. When I complained about the charge she spoke with her supervisor and then came back and said if they send out a service person I would be responsible for any repairs that are required.Additionally, I asked to speak with the owner or the supervisor. Not sure it the owner was there but the supervisor refused to come to the phone.Terrible customer service.I'm not done with this issue!
Linda Atkinson
3 years ago
We had a clogged toilet on a sat night. We called waterworks and Mike Perry called right back. He came to our house within 15 minutes of our call. He was very personable and professional. He fixed the problem quickly and expertly. We will definitely call waterworks again and ask for him. Thumbs up Mike Perry!
I just had the best experience ever with the Waterworks and would highly recommend them. I had a dishwasher and refrigerator installed by them and their technician, Jeff Safford, spent hours taking my refrigerator apart to fit it in the house. He went above and beyond to get the job done. I am very grateful for his hard work. Thanks again you guys rock!
Peter from Waterworks was great! He does good work and he is professional. I like that if I ask questions he explains things, very personable.
Pamela Norman
3 years ago
I have 40-year-old plumbing that was next to impossible to reach because of the way the support beams enclosed the plumbing. Using creativity and intelligence the Waterworks team resolved the issue. Even though it took longer than I think they expected, they stood by their estimate. I highly recommend them.
Alison Harvey
7 years ago
I'm opening up a nail salon and it's been hard finding a licensed plumber that deals pedicure chairs and making time. When I called the waterworks the receptionist was polite and answered all of my questions. The plumber was available immediately and came out to quote me for free. They got the work I needed done within a few hour, same day. The price was very reasonable. Ryan and the 2 other plumbers that assisted him were OUTSTANDING! The company also has plumbers that work 2nd shift which really worked out for me because I don't get off work until 6:30. I will definitely be using the waterworks plumbers when needed.
Blaine Mcdonald
10 months ago
Adam was my service tech very good guy very professional very nice as far as business wise I have made since his visit Three referrals to waterworks and I will make future recommendations if needed
Matt was very professional and installed a new sump pump in less than an hour. I was scheduled for the following morning when a time was available at 4 pm.
The Waterworks technician Lonnie did a great and Fast job of getting my plumbing connected to the new sink. Left everything clean and neat. I have used Waterworks in the past and based on this experience and previous experiences I will continue to do so. Everything seems to be working great.
Keishia Coolman
a year ago
They were very professional and they took the time to give us updates while working on our outside lines. My husband and I work nights and it's a but difficult for us to schedule and play phone tag, but they are very easy to schedule with. Thank you for coming all the way out to Circleville!
I am very pleased with the service and professionalism I received with my recent service request. I was kept informed by the home office about when the technicians would arrive and they were very pleasant to work with. Both the HVAC technician and the plumber did a great job addressing all of the issues I had. I recommend Waterworks if you want professional technicians doing your work for you.
Jennifer Pritchett
2 years ago
I got in way over my head swapping out toilets for my elderly dad. Things went south real fast after I got the old one out so I had no choice but to call in reinforcements. On the holiday weekend I figured this would be a nightmare. Mick made this anything but. This guy is a rockstar! When he called with initial eta he warned me that he may not get to us until 2 am because we were 4th in line. He got there just before 8 pm. He had me and dad laughing the whole time. He's got so much personality. Mick made this ordeal as quick and painless as possible! Thanks Mick for saving the day!
We have used The Waterworks twice now and specifically request Evan as the technician. He is prompt, knows what he's doing, is thorough, explains things well, and is just a great guy to deal with. We will continue using the Waterworks for any future issues we have.
Chris is a jewel. He was promp, fixed the problem quickly and cleaned up very well when he was finished. Thanks for a job well done.
I had a pinhole leak in one of my basement pipes, thankfully not in a wall. I called waterworks and got service within an hour. There was still a service window of 4hrs, but the technician got there within an hour. Great, fast, and friendly service! Thank you! and thanks Jim! 12/5/17
Technician was very friendly and competent. Thankful that I was able to get this kind of service on a Sunday morning! Thanks Mick and support staff for a timely repair!
Sally Croce Redpath
9 years ago
The Waterworks came out to clear a perpetually clogged drain for us. I liked the level of professionalism and the backing of the BBB, Consumers Choice, & Angie's List. The tech was friendly, prompt, clean and the job was reasonably priced. The tech even explained plumbing maintenance ideas to keep the drain flowing freely in the future! Thanks, Waterworks!The Waterworks was out again to replace heating elements in our water heater. We appreciated the explanations, the chance to see the defective part, and the quick, clean service!
Requested an estimate on a job and I took a day off to be available. I was given times but tech could not make it due to meetings at those times and came, I think, the next day. Left me a per hour summary in writing and I could have gotten that from the office- what they charge per hour not the number of hours associated with the job.. Gave me a verbal quote and we went with it. Tech did a good job in two visits and I have no problems with the quality of work. Final bill was three times the verbal estimate. Not happy but paid it as it was only $5.00 more than a competitor's estimate I had gotten. A little frustrated I waited a week and spoke to a VP about the execution/cost of the service. He was responsive and said they would mail $100 voucher for work in the future. That was about a month ago- no voucher. Hmmmmm
Jennifer Carpenter
6 years ago
The Waterworks company came today to take care of some problem downspouts surrounding our home. Their technician, Dave, was professional and determined to get our lines clear. He worked hard to cable and clear out the spouts. He also provided great information and recommendations as to our options for areas with large tree roots. We were extremely happy with the work and grateful for his wealth of plumbing knowledge. If you ever find yourself in need of honest and thorough work, look no further than The Waterworks. Thank again to our great technician, Dave!
Brandon Harper
8 years ago
Called Waterworks due to a main sewer line clog. Service was prompt. Problem was fixed professionally. Technician not very friendly but forgivable as he did effectively remedy the problem - my son had been flushing supposedly flushable wipes and they had accumulated in the line. We have since stopped using. Said WW would not guarantee the work if they did not also view the line with a camera, with me paying the hourly rate for the work. I agreed to the camera work as I wanted the work on my main line to have a guarantee. He then told me that due to the age of my line and it's condition he would not guarantee work and documented this on the work order. He said I should consider replacing main line. I asked for a copy of the camera recording so I could consult with a colleague who has extensive experience managing city sewer lines. He said no problem but I never received the video recording. So although the problem was fixed I paid extra time for essentially nothing. I told my colleague exactly what I had seen in the live review of the sewage line with the tech and he said that essentially the tech's assessment was inaccurate and the camera use is essentially a tactic to convince homeowners to make a high-value repair when it's not necessary. I have used WW twice as they are close and make prompt emergency calls but I think this experience has convinced me to look elsewhere.
We had a clogged kitchen sink this evening. We used Waterworks evening dispatch and a technician was at our door within 45 minutes of the initial call. We were pleasantly surprised at the quick, friendly and thourough service we recieved from start to finish. We won't hesitate to call them again in the future.
Jeri Casolino
7 years ago
My roommate's sump pump quit working Monday the 15th. We found that out about 630 pm. She has an account with The Waterworks. She called and spoke with Lindsey. Lindsey was great. She quoted a price and said the Techs are on overtime and was that alright. She said the Tech would be there in 30 minutes. It was almost to the minute that Mick arrived. We went down to the basement and he spelled out exactly what needed to be fixed and the cost. Mick was very personable and funny. He had the job done in about 30 minutes. He double check everything. We would highly recommend The Waterworks. Their Techs are awesome and Customer Service is awesome also. Great job!
Brad fixed our sink problem. Whenever we properly explain the problem he always brings the right tools and his knowhow. Brad is always a delight to have at our home and would highly recommend him to anyone.Dave and Sharon Moore
They came out...assessed the work, quoted me the price and completed the job as quoted in one hour. He was also very professional and knowledgeable. Conversely, I had Mr. Rooter come out for the same problem a few months ago. They cleared the drain after several hours but cracked the pipes under the sink and told me he could fix what he broke for an additional price.
Michael Magnuson
7 years ago
My main plumbing had backed up around the holidays and Waterworks was able to send someone out right away and get the job completed in a timely manner (I was hosting a holiday party that afternoon). The guy that did the work was awesome, he did a great job and was polite and very professional. I would highly recommend Waterworks to anyone. Additionally, I was referred to them by my Dad.
Brian Abbott
10 years ago
Stating the facts:1. They were able to get to my home to fix my garbage disposal within an hour - which was awesome.2. They could not tell me the price on the phone for the replacement - they said it was by the job and there were a few variables to determine price.3. They charged $215 plus $35 service fee for 30 minutes of work.Had they quoted me the price when I called to schedule the appointment, I would not have used this service as others charge half that amount. Fast service, good service, expensive prices.
Had a weekend emergency with a small gas line leak. Columbis Gas shut off my gas - I called Waterworks to fix the problem. The dispatcher claimed they could fix the leak and also bond the flexible gas line after double checking with the oncall tech (bonding was required to turn gas back on according to Columbia Gas) Tech that came out claimed he couldn't do the scope of the work because of the tight space and also wouldn't do the bonding, even though he admitted being the tech the dispatcher spoke with. offered to do a cheap patch job, and also claimed maybe a younger and stronger guy could do it. Said they would have to come back on Monday, I would have to hire my own electrician and he wanted to charge me $250 on the spot for fixing nothing!!! I refused, he brought it down to $100. My family remained without heat and hot water for 3 days. Then when the next tech came out, he promptly fixed the problem. I still paid an additional $400 but he did give me a $25 credit for my troubles. I feel like I deserved more than that!! I also incurred and additional $215 charge for having to hire an electrician to bond the line. So needless to say, I will never be calling you back and as you know everyone loves to tell others about bad experiences and I'll be happy to share mine.
Called Waterworks at the recommendation of a pool servicing company in Granville.When I called to schedule the service call with Waterworks I explained in full detail that our return line to the pool has a clog in it, that I would need a service technician with pool experience. On the day of the appointment I received a phone call in the morning asking if it would be ok for the technician to come earlier rather than later, there was a technician that lived near by. I said as long as he has pool experience, that without that it would be a wasted trip for him. Long story short, he had no pool experience and the clog is so much worse there is no water going through the return lines. While I appreciate his efforts I spent $300 to make the situation worse! Not happy!
Sled them to come out and fix a pipe leak and snake a drain. Pipe guys said they don’t snake drains so I had to call again to schedule another appointment. They have hybrid techs so if you don’t double/triple check, you may need to make two different appointments.
I have used The Waterworks for years since tree roots invading underground pipes are a regular problem here. Their technician, Mike, has always provided excellent and knowledgeable service on an established schedule. He recently used a camera to search for possible blockages in all outside lines, and dug a trench and cut out and replaced a section of pipe that had failed over the years. In my experience, a company is only as good as the people it hires and this has certainly been the reason why I am a loyal Waterworks customer.
Not real happy I spent 260.00 on my bathroom leak last November and about 2 weeks ago the same leak started again. I called the company and they told me there was a 90 day warranty on the repairs so I would have to pay again for them to come out to look at it. I don’t think after 5 months my bath tub should be leaking again. I will find someone to come fix it right where I don’t have to worry about this leak.
My water tank exploded at 4:00 am. I called WaterWorks, and Mick was there within an hour. As a newer home owner, this was the most disastrous and frightening experience I’ve ever had. Mick was absolutely amazing as he was exceptionally professional, helpful, and kind. He helped calmly guide me through the process while I was in a state of panic and disaster. I’ve worked with two other people from WaterWorks- neither which impressed me- but Mick is the reason I will call on him at WaterWorks for all future plumbing needs. Thank you, Mick. I appreciate you more than I could ever express.
Veronica Bage
7 years ago
I had a plumbing issue where water was leaking into my basement from the kitchen. The kitchen faucet lost its seals and the basket in the sink lost its seal, so it was leaking from two places. I called a plumber from the Blue Pages because I am a Christian. That plumber did not show up. I called Water Works and they came out the very next day. The worker was pleasant and professional and knowledgeable. He replaced the faucet, the basket of the sink and I asked him also to switch out my master bath toilet. We had a brand new water efficient toilet in the garage for 2 years, unopened. The work was well done, in a timely manner and at a very reasonable price. I recommend them to everyone.
Richard Patton
4 years ago
Should have realized there would be poor service when it took them 2 weeks to call me back for an estimate appointment. The day of the appointment the scheduler called and tried to change days. Finally he said ok, we’ll be there. As soon as the estimator walked in and asked what we wanted he said “we don’t do that” and left, even though they had everything we wanted when we set the appointment. Must have had a more profitable estimate to get to. Will never bother them for an estimate or anything else again.
Waterworks installed a new water heater and checked my heater and AC units, plus a few other odd jobs. The scheduling was easy and the work was done with a high level of professionalism. The work crew arrived on time and were more than helpful when I wanted to add a couple of other tasks to the original work order. I am very pleased with the work and will not hesitate recommending Waterworks to my friends.
Mike Thatcher
5 years ago
Waterworks is the only company we use for home and business. We have not found a more professional group of people, anywhere. Courtney does a great job with scheduling our work, and contacting us about that work.Mat, is a very knowledgeable plumber. He knows what he is speaking about, and answers all questions in a easy to understand way. Great people and great work!
Allyson Wessells
4 years ago
Waterworks has always been a great company to call for help with plumbing needs. Our most recent experience was reflective of history of good customer service. Q was kind and patient, and repaired our fixture quickly and professionally. Thanks!
Jason and The Waterworks/comfortworks team was professional, on time Wore a mask and booties respected all Social distancing and FIXED OUR PROBLEM. Jason was polite and thorough and we will definitely recommend this company to friends and family! Thanks for a job well done. Lynn D
Linda Shingler
5 years ago
Our water was turned off because of a burst pipe and the clean up couldn't begin until the repair was completed. Chris, with Water Works, arrived within the hour to fix the pipe. The clean up company was able to get back in to start the process of drying out the basement. It was really appreciated to have water so quickly. Chris was very professional and certainly timely. We would recommend Water Works and will call them if another disaster occures. Good job Water Works!
Susan Adelsberger
2 years ago
I came home from a weekend away to several inches of water in the basement but couldn't tell if it was the storm sewer backing up or my sump pump gone dead. It was both. WW sent a hybrid tech who could do both, Chris A. He definitely knew what he was doing and he even showed up early! And he also discovered that the cast iron stack in my old house was cracked and rusted through in some places, and leaking. He took care of the sewer, sump pump first day and came back another to replace the cracked part of the stack and plumbing to the washer. Did great work. The only reason I didn't give 5 stars is because it was extremely expensive in my mind, but when you are in an emergency situation you have to bite the bullet I guess.
Jeanne Schulte
7 years ago
I had a problem with water leaking into the basement from a 1st floor bathroom, probably the shower. I had called another company 2 days earlier but, sadly, they did not show up at all when they were supposed to. So, I called The Waterworks and expected to wait a day (or more) for an appointment. Instead, I was happy to hear they could come out that afternoon. The plumber showed up early, assessed the problem right away, and fixed it within an hour. He was super professional and knowledgeable. He accepted my coupon for $35, too! I had always used The Waterworks in the past--I don't know what made me try another company--and I 'll always use them in the future!
Hyun Woong Park
3 years ago
I just had a great experience with The Waterworks. In particular, Adam, a technician of the company, was knowledgeable and responsible. He is an honest person who really cares about customers' well-being. I had an impression that Adam is definitely not a type of a person who is solely driven by pecuniary goals. Thanks, Adam, for all your help!
Bronte Clifford
3 years ago
I am very impressed with how quickly Sheri was able to get me scheduled with Technician, Chris who was very professional, knowledgeable, and courteous. He diagnosed the problems immediately and fixed the issue on the spot. Highly recommend!
I had an emergency with a flooding basement, as I’m sure many people did on this rainy night. I called about four different plumbing companies and was told by one place that they would come out between one to four hours, and another place said they would call, only to be called later by both and told they could not make it. Evan from your company called me about midnight to say he would be out within two hours but actually made it sooner. He was such a personable young man and did a wonderful job. I am so grateful for your 24 hour service because I know my basement would have been completely covered in water by the next day. As I told Evan, you’ll be my first call if I have a need for a plumber in the future.
Suresh Shivam
7 years ago
I had a Very Bad Experience. Guy wasn't do anything and giving me $900-1000 quote for changing a thermo couple or completely replace the two heaters for $3571.00.The guy came and he looked my heater unit(just 10 minutes) and simply sitting in the van for 25-35 minutes. Finally he charged me $100 for overtime call out. I never suggest this company to anyone and call again.
These guys come about once every year or so for drain maintenance. We have a LOT of roots that get into the drain, which can definitely cause some problems.There was a situation where the first go-round wasn't quite sufficient, which caused some issues, but they took care of it, quickly and professionally. These things happen, no hard feelings
Nataliya Krylova
3 years ago
My parents were unable to do laundry, wash dishes or use bathrooms due to clogged drains.We had several different people and companies that came out charged us money but didn’t fix the problem. ☹️Mike came and did what others couldn’t.Thank you Mike! It was pleasure doing business with Waterworks.
Peter was awesome! He was able to diagnose the problem with my water heater and fix it, while another company didn't even try but just wanted to sell me a new water heater. He also fixed a toilet that another company broke. Most importantly he was knowledgeable and a pleasure to work with!
Christina Stahl
2 years ago
Excellent service from making the call to schedule, through completion by the technician. Customer service rep was very responsive and informative and got us scheduled within the next hour! Tech was friendly, informative, and cleaned up the area well when finished. We highly recommend this company!!!
The young man who came out twice to conduct test with the camera and smoke to examine the pipes, water lines, and stacks did a great job. He reviewed the videos with me in detail. One of my two stacks needs to be replaced; however, it would only resolve some of my problems he could not resolve other issues, but would do further research. He telephoned the office to speak with the person who was to telephone me to come out and provide a written estimate of the work to be done. After 2 weeks and not hearing from Waterworks, I telephoned the office to ask if I would still receive a written estimate. I was told someone would contact me to arrange to come to my home. No one phoned to make those arrangements. I will eventually start all over and contact another plumbing company to hopefully work on resolving my plumbing issues and receive a written estimate.
Ultimately The Waterworks were not able to help us - we wanted to run a gas line to our kitchen and it's just not possible without tearing up floors and we didn't want to do that. But the people they sent out to help us figure out some way to do it were great. Knowledgeable, professional, on-time, hard working, all that jazz. We will definitely call on them again in the future for pipe needs.
Gary Rutledge
4 years ago
I asked WW to install a single simple 3/4” shut-off valve on an exposed and fully accessible waterline in my basement utility room. I sent them photos of the area and pipe before they arrived to do the work. The valve was to be installed 4’-0” off the floor. No ladder needed. It took the technician and an apprentice (why two people were needed is beyond any reason) a full 15 minutes from the time they arrived until they departed my home. They had the audacity to charge me a 1-hour minimum charge of $232 for that little bit of work. Said that was their policy. UNBELIEVABLE!!! I recommend you use Staats Plumbing for any work as they are much more professional and reasonable with their pricing.
Ric Gerstenberger
8 years ago
Hired Waterworks to fix our dryer vent connection inside. The Tech arrived on time and did a terrific job.My only complaint is that Waterworks doesn't do more stuff...electrical, painting..etc. as they are the BEST at Customer Service & responsiveness.
My house had a leaky pipe, I tried but couldn't fix it. I called and they had Mark come out in the middle of the night. Mark was as professional as they come. Absolutely would recommend him. Not only fixed it but advised how to prevent it from happening again.
Brad did a great job in quickly diagnosing and repairing an ongoing water leak issue. Had I known it was going to be this easy, I would have called WaterWorks quicker!
Waterworks came to offer an evaluation following a clogged outside drain that led to water in my basement. Dave did a thorough check of everything and did a great job of explaining options i had going forward!
I will definitely be calling waterworks (comfortworks) again for any issues I have! My thermostat went blank and I just called the first company that came up on google. Unfortunately, not every technician is an honest person. I was scammed by another company into almost buying an entire new air handler, and Jason came from Comfortworks and all that needed to be done was reconnect a wire that a previous technician (from different company) failed to connect when inspecting my system and therefore told me my blower motor had failed and I should just replace the entire air handler for $4800. Thank you for being an honest company!
This is the second time that we have used Waterworks. Quick and professional. Explained to us the problem in terms we could understand. Explained the pricing as well. While plumbers are expensive (although less than I expected for a burst pipe in a crawlspace), I have confidence these are 1 time expenses with the Waterworks.
Russ Dougherty
3 years ago
I had a drainage problem and Waterworks responded very fast discussed the issue with me and made me feel comfortable with the work completed.
The support staff communicated appointment schedule with me and techs were on time.
Mike was very professional and efficient. He arrived on time; quickly diagnosed the issue and took care of it. This is consistent with all of my experience over the years with the Waterworks.
craig paynter
2 years ago
This company was subcontracted during the renovation of the hotel I work for. Used mismatched parts throughout the building. Every faucet is loose. Many of the new vanities were damaged from leaking drain traps. Definitely would not recommend.
Matt Lovegrove
3 years ago
Matt is just what I was looking for. He logically and clearly explained his diagnosis. I trusted him from the start, he was pleasant with plenty of common sense. He made no sales pitch, he was motivated to fix the problem. Thanks to Matt, we did not need major repairs. I will call Waterworks for all future plumbing issues and ask for Matt.
I had an excellent experience with The Waterworks. We needed to replace 2 hot water heaters. The day after my call, Mick was at my house around 9am. We were thinking we'd go with a tankless system. Mick did a thorough evaluation of our needs and expectations and a review of the current venting and water lines and recomended two new tanks in lieu of a tankless system which would have taken two tankless units and additional venting and greater expense. After much discussion we agreed. The 2 tanks were installed by 7pm. He kept me posted every step of the process. The Waterworks was not the lowest quote I had, but no other plumber took the time up front to evaluate the situation and discuss the pros and cons with me. No one said I would probably need 2 tankless units to be satisfied in times of high water usage. No one discussed the importance of venting with a tankless system. I think the extra money was well spent.
I was very very happy that the men showed up at my house on time,were very professional courteous did a great job, they unclogged my main drain line, they showed up even though it was on a day when we had emergency snow going on, I was very happy when they left, as we had been unable to use the toilet or any of the sinks or bathtub, it was a wonderful experience with the people who helped me I greatly appreciate them thank you thank you thank you!
Waterworks has always been able to schedule me quickly for service. The plumbers (Chris in this case) are very professional an.d prompt
I've called other plumbers to resolve a leaking toilet problem. it wasn't until I called The Waterworks did I actually get the problem fixed. They were friendly and knowledgeable about the problem. Also, since the problem needed to be resolved in a non-plumbing way, they didn't charge for coming out and looking at it. I will not hesitate to contact them in the future for any plumbing that needs to be done.
In response to Water Works from the last review. I still have not received a call back from a manager. Also yes, there is a discrepancy- the date was NOT SATURDAY. It was Sunday. I also did call into the office VERY UPSET that no one could offer any help. I simply told her she offered zero solutions for me and zero help- where was I wrong in stating those facts??? The fact that she has been there for 17 years means absolutely NOTHING to me. What is the point in having reps there if they cannot offer any solution?? I also stated that it was NOT my choice to use your company, because trust me I will tell everyone I know to never call on Water Works. I called because there was a water leak, which your tech did not fix. I don't know what he checked on the water meter however if you see puddles would you not be checking and diagnosing a problem??? They are SUPPOSED to be trained technicians and he simply came out and said lets do an experiment. I could have done that myself. I can guarantee if water was pouring out onto your personal belongings after a Water Works employee was completely negligent you would be extremely upset. It's funny that no one will call me back and handle the problem. You will only hide behind a computer and force me to speak through review. I could have handled this in private with a manager. You obviously do not stand by your work and take advantage of people. Talking to a third party and someone who was NOT ON SITE, did not meet Mick, or see the work that was NOT done is not someone who should speak on my behalf. The maintenance manager is obviously clueless as well. Your company is a complete disgrace and does not care about its reputation. Everyone is in business to make money however when you show ZERO morals or values it will never be a reputable business. I would highly advise anyone to work with a company who will stand behind their work and not deny, lie, and avoid a problem. Mistakes happen, but when you have multiple issues and no one can stand up to a problem that says a lot about your leadership and lack of company values and customer service. I told Mick multiple times when he was there to check the hot water tank. It was obvious very hot water was leaking everywhere and he did NOTHING and left me in a worse situation than I was before he came.
I have continued to use The Waterworks over the past few years based on three things which I value; professionalism, quality work, and responsiveness. I also find the pricing to be fair as well. If needed, I wont hesitate to call The Waterworks again.
I had used Waterworks in the past to do some general plumbing repairs and was happy with the quality of the work. While not the cheapest (far from it) I found the work to be good. This instance was completely different! When my hot water heater broke, I called Water Works to install a new one.The technician came to my house and presented my options, I landed on a $1800 power vented water heater, which was not the lowest priced quote I recieved, but felt my past experience would be an indication of the quality this time around.When the tech showed up the next day, he informed me that he forgot that they would have to have to run an electric line to the new heater. How do you forget something like this?He said, they could run an extension cord to the unit and he assured me (after calling his boss) that it would be fine and pass inspection. When the inspector showed up he promptly failed the unit based on the poor electrical wiring.When I informed WW the unit had failed, their solution was to have me pay for an electrician to properly wire the unit and they would cover the re-inspection fee. An electrican will cost at least $300+.I assure you I will never do business with Waterworks again and encourage anyone considering their expensive services to think twice and have the work done by a real professional organization.
Quinton Beyer
3 years ago
Fantastic service! We called late on a Friday afternoon and our issue got fixed that same day. We are really thankful for the level of service provided and all of our future business will be going back through The Waterworks.
The main water line running into my house broke. I had a sump pump that ran non-stop and no water pressure. My neighbor recommended The Waterworks.A gentleman came to my house. He looked at the massive hole I dug to reveal the problem, asked where the water shut -off valve was, and scribbled something down on his clip-board. Then, he left.I NEVER HEARD ANYTHING BACK FROM THE WATERWORKS. NOTHING. I didn't hear, 'we don't want the job', or 'we are very backed up at this time'. . no further communication at all. They left me in a bad spot because I waited on them for 2 days. Two days with almost no water. Not enough pressure to take a bath or shower. The whole thing was insulting and disappointing.I did have the problem fixed. . by another company. I won't call The Waterworks again.
They always seem to do a good job. A little on the pricey side though.
Mike Suddendorf
3 years ago
The WaterWorks Team completely dropped the ball on my house to WaterMain leak issue. They scheduled a repair plan with me then sent out the wrong group of plumbing repair experts. The then scheduled and estimator to come out (the next day at the end of the day) and he told me it was going to be $4,400. The average in the market is between $2,500 and $3,000.I lost there days of repair tine waiting in them to get me an answer and come up with a plan that is not responsive to my needs and is financially unrealistic. Seriously disappointed and I have changed my post to reflect that.
I have used waterworks about six or seven times now and they are truly outstanding! From prompt visits to friendly service to really making sure the problem is fixed. I really can’t say enough good things about this company!
Brandon Harper
3 years ago
Waited over a week to get a call back to set an appt. Then they wanted to meet to walk through in person to give a formal estimate on a project and didn't show up for the appt day. Over a week later they still haven't responded to voicemail messages or provided any information. I thought going with a larger (and likely more expensive) company would have streamlined it and been more efficient but it appears they aren't well coordinated.
Mick P. came out to my home yesterday and this was the picture AFTER he had left and said he could not find the problem. My complex's maintenance man had come and was able to find 3 different problem areas and even wrote them in pencil on the wall above the pipes. HE COMPLETELY DISREGARDING THIS. His attitude was terrible and he was rude from the beginning. Water was everywhere and seeping out of the utility closet and the garage and he did zero investigation. He then proceeded to say I cannot find any leaks, so lets do an experiment to see if it happens again overnight. He also said it was probably only condensation and it was VERY OBVIOUS that condensation was not the problem. Condensation does not cause fast moving water to flow out of everywhere. I voiced to him that doing an experiment with my things was not acceptable and that I did not want to experiment to see if it floods again! I just simply wanted him to investigate and try to make sure it didn't flood again. He spent about 10 minutes total and obviously did no investigating. He refused to do any work and said he could not fix what was not broken. The water was not spraying out at that moment but had been previously which is why everything was flooded. The pressure release valve was bad and had caused the pipe to blow off and being a PLUMBER he did not even notice that this piece was missing. I only noticed because I was down there trying to clean up water and wait for my complex's maintenance to come back and got burned by scalding hot water spraying at me suddenly. This is completely unacceptable. This is not the first negative experience I have had with Water Works. In May I also had a technician come out and say leaks were fixed and not a single thing was done. I had to call emergency maintenance at midnight because there were puddles. I would NEVER use them. My complex uses them- not my choice. When I called into customer service they offer zero help and just say they have to pass off a complaint. No one holds anyone accountable and they show absolutely NO empathy that their company has not done their job. I still have not received a call from Brad, Mick's manager. They are not reputable and they hire lazy people that do not want to get the job done. SAVE YOUR MONEY AND STAY FAR AWAY!!! Customer service does not actually offer a solution they just say they will pass it off and cannot give a name of who will handle it.
Response was quick. I thought we would need a new garbage disposal, but they were able to get it going with a simple fix, and after inspection informed me that it was in decent condition and didn't need to be replaced. I appreciate you not trying to sell me something I didn't really need. We have used Waterworks before and will again.
arjan gursahaney
8 years ago
Your tech, Dan knight was very professional, polite, on time, and explained in detail the required repair along with an estimate of the cost. The only reason for the 4star is that the part installed was a universal replacement part which did not work as the original. He ordered the correct part from Kohler and followed up and completed the job to our satisfaction
We had a wonderful technician out today! Rodney was so polite and friendly! He also, was efficient and effective! Hopefully we won’t have more issues with this old house; however, if we do, we will request Rodney!
Professional and knowledgeable. Checked not only the problem spot but also our whole setting, figured out the real reason and saved us a project in vain.
This is my go to place for any plumbing or hvac related issues. They’re not cheap, but knowing that they will always come when you need them and do good work is well worth the price.
The provider called before coming and was at the house by 9am on a Friday. I had originally asked them to snake drains in both the master and guest bathrooms, but after investigating, they stated that the drains in the guest bathroom were running fine. They didn't want to charge me for work that needed to be done. They were very professional and quick. The cost was less than I expected because they only worked in the one bathroom. I would hire this provider again for plumbing needs.
This company was very quick to come out and look at my water heaters when we were not getting hot water and noticed an error indicator light was on. We have a tandom Gas and Electric system like many newer MI Homes. The worker was very polite and couteous, and unfortunately not very knowledgeable in finding the problem to the water heater. My problem was mis-diagnosed and an $800 repair was performed on assurances this would fix the problem and did not need to replace both tanks. The part was installeda few days later and immediately the same issues were noticed. After another call, the same technician suggested another $600 fix after talking me out of replacing the whole unit previously. Unhappy with the previous wrong diagnosis and lack of a qualified technicians, I would suggest going elsewhere in the future and did myself.
Had sump pump overflow out of a clean water drain that catches ac condensation. They insisted it was sewer and snaked my main line for no reason. Then I insisted the sump pump be replaced. The water had been going down by itself while they were here. They even notated that the main line was not clogged. Anyway, they replaced the check valve but left the old one in place, so now I have one and possibly a defective one in the sump outlet line still. Great. They do no resealing of radon system if you have one, FYI. All this for $845. UPDATE: 9 months later - the water was collecting in that center floor drain again. The excess kept the new sump pump running on a regular basis. Not good. Called a different plumbing company who found that in the center floor drain, which was NOT just clean catch, but a venting drain for my kitchen, laundry, and the condensate from my a/c = those all met at the floor drain, and then a line went straight to my main line. In the middle of THAT long line, my bathrooms' line was connecting to it in like a Y shape, with the bottom of the Y being to my main sewer line. Anyway, under the floor, there was a GIANT clog from 55 years and two previous owners and their families! It took the new company about 3 hours to snake the laundry/kitchen/a/c part of the line and then had to open the 4 cast iron line coming from the baths going to the main sewer line. They finally found it and with water and a 300 snake, they busted loose the clog and sent it flying. We also had open the main clean out in the other part of the basement, and saw it pass by. They were here working on that, and also snaked my bath sink past the bathtub drain and down the copper line coming out of the bottom of one bathroom. They took a bunch of hair out of there, AND replaced the U joint under the bath sink to the wall. ALL for $205!!! They also used a camera to go through the pipes under my basement floor and explained how everything tied together, for free! Never having owned a 1962 house, this was a learning experience. They did also camera out the main sewer line outside of the house from the main cleanout, and determined that a few feet out, about a 2' section was collapsed on the bottom side (clay). I received an estimate and took their 0% financing, as I didn't want to drain my savings. I realize they made some money there. However, today they came and very cleanly dug up a section of my yard and replaced the damaged section with new clay which is stronger than the rest of it. Thankfully, the rest of my main sewer line, (i have a LONG yard) is fine. They did a very clean job hand shoveling off frozen soil to expose gutter drain pipe that was above the 9' deep sewer line, cut through the drain line, and reconnected it after making the repair. They warranted ALL for FIVE years. The center drain well, where the a/c, kitchen, and laundry drain lines meet, and then runs to the main line - I have NEVER seen the standing water level in it so low. The sump pump is silent. The guys also said it was suspicious that Water Works declared the main line (out of the house) unclogged and yet did nothing for the clog that was obviously under the floor at the meeting of the Y stems. I also had to badger WW into replacing the sump pump, noting on my receipt that the old one, rusted and disgusting, was not dead, as if I were going to file some claim. (I did not, have not, and will not file with my homeowners insurance.) I am glad my problem was fixed. I am astoundingly disgusted that I paid $845 9 months ago for essentially nothing but a new sump pump! The new guys also said not taking the old check valve out of the horizontal line was wrong and lazy; the WW guy just didn't want to patch the old sump line. Never, ever again. I found my new company! You deserve NO stars.
Ryan Morehead
4 years ago
These guys have come out to our place a couple times before and the same problem kept happening. Today, Ryan H. came and he explained it was because the screw had rusted. He replaced it with a stainless steel screw. He also fixed a part on our sink. He did the work quickly and professionally. I recommend waterworks but I would ask for Ryan H.
Had the opportunity recently to work with both Chris and Steve. This company has wonderful customer service and their technicians, Chris and Steve, We're extremely helpful, professional, great at communicating Any and all issues until the job was done. We would highly recommend them. To anyone!
Rebecca Bouldin
3 years ago
The tech arrived quickly and he was masked and gloved. He was able to tell us that both furnace and hot water heater were fine despite the basement flooding. He showed us how to light both after they were dried out. And he left not charging us anything!!
Had a sump pump fail during some recent flooding. Noticed before it actually flooded my basement, waterworks got Peter to me within 1.5 hours and he replace in 30 mins. This was at 9 PM on a thursday before a night full of rain. Peter and waterworks saved my basement with their quick and great work.
The repairman, Mike, was polite, on time and knowledgeable about my new water heater and installation. Did a great job!
Connie Roberts
9 years ago
Well, the first time we had Waterworks out in July of 2012 for a backed up kichen and floor laundry drain I was very pleased with the service. The service tech cleared both drain and installed new strainers in both sides of my kitchen sink. $225.00 parts and labor. This seemed very reasonable. The problem is that less than a year later they had to return for the kitchen sink backing up again and they said it was out of warranty (only 90 days). This time they charged $225.00 for just snaking the kitchen drain. Within 2 months the kitchen and floor drain was backing up again. This 3rd time it was snaked free of charge b/c it fell within warranty. Then 8 months later which was 2 weeks ago both drains are backing up again (4th time) to the tune of $278.00. Within 2 days the drains are running slow and gurgling again. I haven't called back yet for for another service call because I am so angry and I'll have to miss more time from work. This company seems to send incompetant service techs who just take your money and never resolve the problem or offer a solution. My husband and I are very conscientous about not putting anything down our drains and have had screens in them for the last several years. We don't even have a garbage disposal to cause back ups.
This was the worst company I’ve ever dealt with. We left a key for them with specific instructions and I guess this day their tech didn’t feel like working. They blew us off by claiming they couldn’t find our key, and won’t reschedule for several more days. DO NOT USE THEM unless you want to be on the phone all day going in circles with their dumb customer service reps and unable to use your water for days on end. Great first impression!
Called because we were pretty certain we had a frozen water line and feared it would break.. Service was prompt but the technician didn't know what to do .He seemed very unsure. He wanted to replace the parts in the faucet which was quite expensive to see if that was the problem. We declined and he called in a second technician who agreed that it was a frozen line. After more than 3 hours and 3 service techs, they determined that if couldn't be deiced without tearing out the kitchen ceiling. We declined. Although the men were very polite, we were charged overtime for 2 techs. They left and we had a hole in our bathroom wall from the attempt to find the pipe and we still had a frozen pipe. It seems that if the first tech had to call in a second one, that was the company's problem , not ours, but we ended up with a huge bill for 2 techs and basically an unresolved plumbing problem.
Professional technition. Michael P. was on time, knowledable, very pleasant and put up with me asking all sorts of questions and watching him work! I was extremely pleased to have my problem solved competently within an hour. Thank you!
Joseph Marinelli
4 years ago
If I could give 0 I would. Terrible customer service from the office staff.I had a technician come out to replace a main drain and he cut through the outside wall and damage the siding. My calls were first ignored. After numerous attempts to obtain their insurance information and countless phone calls to upper management I was able to obtain the insurance information. That only took 2 months!If you are going to have this company completed work for you it would be a good idea to obtain a csrticertif of insurance. This will help you from being completely treated unfairly. In my opinion if you use this company be prepared to pay higher prices for labor just to have less than good quality work completed. You are simply funding their advertisement at nationwide arena and theot branded trucks. I would suggest using Jack Woods or a smaller company anywhere on the Northside.
Not a great experience. Initial service call scheduled between 10am - 2pm and serviceman arrived at 2:20pm. The shower in our master bath would not completely shut off and what I thought might be a simple repair turned into a service fee of $113 with no resolution other than the need to order parts for a shower system that was not a local, name brand system. Was told that parts could take up to two weeks to be received. After waiting two weeks I called and was told the service man needed to talk with me before placing the order and that he would call me back, that afternoon, as soon as he finished his current assignment (a Thursday afternoon). Monday arrived and still no call back at which point I called the service number again. Apologies for lack of follow-up resulted in me being referred to local plumbing supply stores where I could order a complete new shower system. Angie's List touts The Waterworks as one of the best.....certainly not my experience. at all.
Heather Wetmore
11 months ago
They arrived on time. The technician was professional and personable. Reasonably priced and finished my project quickly!
I have used Waterworks for over 10 years on all sorts of plumbing, drainage, heating, and cooling needs. All of their services are excellent with top notch customer care and technical assistance......They work to fix the problem the first time and are prompt and reliable....Highly recommend them for anyone needing plumbing services as well as heating and cooling needs.
Had plumber from water works come to fix a drain backing up into bathroom sink. He put a snake down drain line didn't pull anything out but put hose down saying it was now clear ok so when we hook everything backup and attempt to use sink the drain again backs up...clogged. Just like it was when we called. Seemed like drain was flowing again but seems to be that since we have not been using the drain because of issue the water wasn't as high. In pipe but when try to use the sink as regular use it backed up / clogged again. To have them come back out because it was later when we figured out problem was still occurring they threatened an additional $200.00 fee. Now mind you the plumber was only at our house maybe 15 minutes if that but the fee was just over $300 bucks. So they threatened additional fee because it's now evening and if we want them to come back out to fix problem they said was fixed today because of the time that we figured out dude never fixed drain We are penalized cause we have the audacity to ask them to come back out today they say it will be a $200.00 fee if we come out and it's not the same issue...but because we have been duped a few times before we are now waiting til Monday because they would figure out way to make sure it was a different issue on top off issue they supposedly fixed but didn't. Considering they said the issue we had was already fixed and already charged us over $300 dollars for not even 15 minutes work I have no doubt in my mind they would say it was a different issue and add on $200.00 fee for making them come back out and then on top of that charge another $300.00 cause they had to maybe do 20 minutes instead of 15 minutes they charged $300 dollars for eArlier. Plumbers and electricians man it's a racket. Heck with illegal stuff they rip you off legally.
Mike, Rob and Mikey installed a new patio drain...in ONE day! You can't even tell they were there. The yard was left in impeccable condition. Coordination with Lindsey was seamless. I'd call them for any of my plumbing needs...
kathy westfall
4 years ago
Disappointed. 0/5 star, Not dependable. No showI had an appt. From 5-9pm. I called 48 hr ago.So I got called at 9pm and was offered someone to come out in 20 min. They couldn't tell me how long the job would take-standard problem. Their reasoning was because of all the rain recently they've been busy. I shouldn't be expected to stay up till 10pm when they should of come earlier as scheduled. Then the person who called me asked me if I was a nurse??? Because I said it was too late, WTF, how is what I do relevant. Not professional. Now the men working on the home will have no toilets to use. Ugggg.
Another company that does not back their work, bought a condo from a friend in October. He had plumbing work done by Waterworks in June to replace waterlines for washer. I hooked up washer for the first time and found water leaking behind the wall. Called Waterworks, and they said since I now own, the warranty is no good. Just tired of deaing with companies with no integrity.
Todd Baumgartner
7 years ago
Our hot water heater quit working over a weekend. We called Waterworks and they sent out a tech, who as soon as he walked in the door said it would probably require replacing the entire hot water heater, and that would cost up to $1,100. Charged $155 for a 30 minute evaluation and told us we needed to replace the entire heater. We called The Plumbing People and their guy fixed the heater in less than an hour for under $150. I'll never call Waterworks again.
Daniel Osterman
3 years ago
The service with this company is generally top-notch, and I'm pleased to share that this latest was no different. The communication from their office was timely and helpful, with pricing quoted upfront, and appointment times to fit our schedule. The technician was conscientious and answered our questions directly and honestly.
Sven Bergmann
7 years ago
Called Waterworks and described exact what I needed. One was a non-working disposal. We had a crack in our Moen Gravity Faucet retractable hose and needed a new hose. Moen makes LITERALLY only one retractable hose for the kind of kitchen sink we have. Tech showed up without the part. Stated as IMMEDIATE statement oh yeah we don't carry that part in our trucks. Complained how hard it is to get the part (I ordered it while he was complaining on Amazon to arrive within 24 hrs). Fixed the disposal (which was one turn of a wrench) and then charged $160. He then called the CreditCard in, which took longer than the actual repair. Complained to customer service. They didn't care. Will never use them again. We lived in 6 different cities, have owned 6 different houses and have used dozens of contractors. Worst company ever. -- Part 2 to worst company ever - got a call from Customer Service Manager Beverly who for 15 minutes explained to me how I was wrong, never apologized and then sent a flip email response.
I really appreciated Mike 's professional manner. He took the precautions when entering my home for the virus. Mike let me know what he needed to do & left areas clean when he was finished.I was happy with hisGreat job, MikeThanks
Frank Denutte
8 years ago
I had a new hot water heater put in about a year ago. the price was quite high but our old heater had gone out.. there service was quick and fast but quite expensive.A little over a year later I wanted to check the anode ( combo anode attached to the hot water outlet) and noticed that the entire system was soudered in so the lines would have to ve cut. There should have been couplings in the tubing to remove the anode. I contacted Waterworks and they charged me a nominal fee. It should have been done for free but I agred to pay it and the workmanship was fine.
A bad smell in the lower level of my new home prompted me to call these guys in the wee hours of a Sunday morning. By 3:30am the backup of raw sewage that was coming up into my basement was gone...and the disaster was averted! The tech who did the work was nice, sharp and handled the situation very professionally. I would strongly recommend the Waterworks team to anyone who needs sewage, drainage or plumbing services.
After a frustrating time watching YouTube videos one night, I gave up and found them online. I filled out a form at 1am and got a call back around 8am. They were out at my place in a few hours and quickly diagnosed the problem. Had it repaired in. I time flat! Fair price to fix a nagging problem.
Michael Souders
4 years ago
My wife called to have our back flow checked (without my knowledge) she called THE WATERWORKS and the tech at THE WATERWORKS told my wife it was bad and needed to be replaced at a cost of $400.00. I own a business in the Grove City area and have for over 40 years. We also repair irrigation and have for many years but we do not test. In this case my company replaced the back flow last year and was surprised to find out it was bad so I had it tested with someone locally and SURPRISE#1 it was functioning properly. I called 3 times to get another test and 3 times I was told someone would call me back and SURPRISE #2 no call back. Called today and the person I spoke to said it was reviewed and SURPRISE #3 there would be no return inspection, call back or refund. Not that it probably means anything to THE WATERWORKS but our business provides services to over 2000 customers in the Grove City area alone. So I say to THE WATERWORKS please let us know if we can do anything for you in the future. We would love the opportunity to share our experience with others. Thanks for the great service.
Lolly Mccutcheon
a year ago
Extremely honest and helpful! He saved us a ton of money. Very professional. We will always use The Waterworks!
Mike Schaffer has always been professional and friendly. He has always been punctual and has never rushed a job. I have total trust in his judgement.
Richard Danver
4 years ago
Called Waterworks the day before appt,gave a window time. Called me the day of appt said they could be at the house earlier,fine with me. Evan was very professional, got started right a way. Evan came upstairs shortly after finding the problem of the water tank. Had the parts in the truck and got the hot water tank fixed in a short time. Would use The Waterworks in the future.
Robin Stevens
2 years ago
I called with non working toilet at 8:00 am plumber was there before 1:30. Also fixed a few other issues.
On time, responsive, qualified, professional and reasonable priced. Good company!
Shirl Washington
a year ago
Serviceman was prompt, effective, explained problem and cost, explained what caused the problem, checked to make sure job was throughly complete after his work. He represents Waterworks well.
We used Waterworks to fix an outdoor spigot and install a shutoff valve for the winter to keep the pipe from bursting. The pipe stopped leaking for the Summer and we turned off the valve for the winter. We turned it back on in the Spring and it was burst again. I called to see if getting it repaired again was covered and was informed that there was only a 90 day warranty. I understand that things break and the warrantly was only 90 days, but its kind of impossible to know if the work was done right without going through winter and using the valve which is way beyond 90 days. Anyway, we feel like we basically threw money away on this one. We'll be contacting a different plumber this time around.
Hocking Cabin Rentals
4 years ago
Just had a toilet unclogged by them. They also fixed the flange correctly. Texh was very professional. The only reason for the lower rating is the price. This a rental property and have had roto rooter come out on other properties and was a lot less expensive. I paid almost 500.00 to clear a toilet drain and attach a flange. Was about half with others. However they did make it out there.
Michael Hanson
8 years ago
Had a valve leak leading into my sump pump. Basement was getting wet pretty fast. It was almost 8pm and someone still came out and got me fixed up. Service guy was really friendly and knowledgeable, helped me understand quite a bit of things
Explain everything they were doing, pointed out different features they had installed to make my installation of a new dishwasher easy. Very professional team of young men.
Michael Shurig
a year ago
We had an emergency, and the guys showed up within 2 hours. They were quick, effective, and professional. We have used them before and will use them again!
Hi. Recommend Waterworks now to friends; had great service and assistance from the personnel responding to my stopped-up Kitchen Sinks. Ric, was the plumber sent, and he was courteous, attentive, got right to job and got the kitchen pipes running smoothly again. Waterworks goes to the top of area plumbers to date with me; A+++ service. DaveL.
Was a long term, loyal customer and found out they have been price gauging me! Poor experience with a job in July and they tried to raise the price 4X from what was anticipated price after they knew I took off work to be home. Would give even fewer stars if possible. Do not buy their residential service without calling around.
Rob was a consummate professional. He was right on time and did an excellent job completing two jobs for us. He was very friendly and helpful in explaining the work that he was doing. Highly recommend this company and Rob!
Zachary Einarsson
4 years ago
Have used this company several times before and they are always great. Chris C came out to fix an outdoor faucet. He was efficient, personable, and did an excellent job. Highly recommend.
We would never use these people again! A simple job of changing the water filters and a sink cartridge became an ordeal. BUT the real creepy thing is that they wanted my credit card number, before the job was finished--this is a real heads up. More than a week of leaking faucet they call and say the part is in, and yes want my credit card number before they come out... sent them a check for the half done work and cut my losses.
Ivan did a great job! He was polite and worked diligently to find our issue. Would definitely recommend waterworks!
You have to hold down the handle for it to flush fully I don’t know if that’s a limitation of the champion for toilet it’s all American standard or it’s some thing that the technician could’ve done or fixed while he was here
Very polite, very efficient and small around good representative of your company. Would have him back for all our plumbing needs.
Tre'Quan Crockett
a year ago
Driver today ran a school bus Red lights and stop arm on Shrock Rd @7:06am deliberately. License plates read: PJH 5514, white Male. This isn’t the first time I’ve seen one of their drivers break traffic laws. Needs to re-evaluate who they allow to drive their company vehicles.
Leslie Hansen
10 years ago
I had a gas lead in the house with numerous problems listed before the gas company would turn the gas back on. When I called they booked me for an appt. the next day between noon and 4. I called at 2:30 because I wanted to check the arrival time and needed to get back to work by 4. Shawn showed up at 3 and apologized for the delay - it sounded as if he was not the person who was to arrive, but they sent him when they knew I was in a hurry. Shawn explained that one of the items on the list (which would cost me an extra $117!) should not result in them keeping my gas off; however, if I had a home inspection I could be fined. I told him my financial concerns and asked what the odds were that I wouldn't have my gas turned back on if it wasn't fixed. He wasn't sure, but and gave me words to use if they asked why it wasn't corrected. About 5 minutes later he walked back in the house with the $117 piece and said I found some 'scrap metal', so don't worry about the fee. I was near tears... as I know he was simply doing it out of the kindness of his heart. He said it was because they were so late in getting there. He had all the repairs done within an hour for $590. I don't know if it was a reasonable fee or not, but knowing that he saved me for the metal, I'll be eternally gratefull! Shawn is a definite asset to this company!
Michael Sklepko
7 years ago
Timely response, but expensive. I've been having a few issues at a rental property lately, most of which they fixed. Most recently, however, I was charged $200 for the plumber to come out and tell me that my broken valve stem is old, corroded and will not budge. This much I knew from trying to remove it myself - but I guess you're paying for the expert opinion. Now I'm out $200 and the problem still very much exists. This poses a great question... what's the motivation to do a great job when you'll get paid just for trying?? BTW... I was told the $200 charge was because the plumber had to access his tools to diagnose the problem. As opposed to what, just staring at it to figure out what is going on?In a pinch I might use Waterworks again, but not if I can help it.
Shawn O'Reilly
a year ago
They came after hours to look at our sump pump. Great service and very professional. I wouldn’t use anybody else for plumbing needs!
Doris Lechler
2 years ago
I feel sure that Jose and Aloune will not want to see our 82 year old pipes ever again. Two full days of labor and they got it right. The price was not terrifying as one might think having to break through three rooms of plaster in order to get to those rusty pipes. This is our company from now on. The 5 stars go to you guys,With thanks. I like you, but I don't want to see you for several years lol.
chris chakroff
a year ago
Our Service tech was fantastic. He new what he was doing and did it very promptly. We will call Waterworks again as needed.
Tom Steinbrink
8 years ago
Weekend emergency calls are very expensive, as you would expect. The plumber that arrived worked quickly and thoroughly taking care of my backed up main drain. Good service, just not a good price.
James Simonton
5 years ago
Lonnie was very polite, professional and efficient in replacing our water heater. We discovered a leak on Fri afternoon and were planning to leave for the weeekend. He came about 45 minutes later, assessed the problem and immediately called in the order for a repalcement, went to pick it up , came back an difnished the entire process in about 2.5 hrs. We were able to use hot water and proceed on our weekend trip without delay. Thanks Lonnie and Wareworks!
The technician from ComfortWorks was excellent with my fall furnace checkup. He was very thorough and explained all that he tested.
The entire team at The Waterworks was great to work with. From the initial diagnosis, quoting and scheduling, to clean up, they were all very professional. I will use them again, but hope to never need to!
Tyler Southard
2 years ago
Nathan (the technician) drove out in deep snow to give us a quote for a leaky drain pipe. He was able to find the leak and was extremely professional and personable in all aspects of the visit.
Renovating a duplex & had them out for a minor issue my contractor could not address. Fantastic prompt service, fair price, satisfied all around. Dale was the technician who came out - ask for Dale if you get the opportunity.
We have hired a few plumbers but the problem was never resolved. Chris was a professional. He explained everything as he was doing it. Answered all our questions. The problem was fixed!!! Very good service.
Michael P. Johnson
a year ago
Bryan did an excellent job replacing a leaky kitchen faucet. We wil be requesting him for future plumbing repairs!
Steve Swiatecki
4 years ago
My issue was somewhat unusual and required some persistence before the root cause was identified and remedied. The on site tech, John, was knowledgeable and very easy to work with. I would not hesitate to recommend him.
Jeff Montenaro
8 years ago
Terrible customer service. Had a toilet replaced and asked for the seat to be left. I have called 5 times and told the tech will drop off the part when he's in the area. I guess he hasn't had a job any where near the busiest inter-change in Columbus (Sawmill & 270) and their shop is only 15 minutes from my house. Last time I called I was told I'd get a call back that day or the following day. Well it's been a few days. About to call BBB to lodge a complaint.
Had already been stood up by a local pumber after waiting for them to come out for two weeks. I called WW on a Wednesday after work and they were able to send someone out the following day.(Shower drain not draining, old plumbing).They showed up on time, got the drain cleared in under an hour. The two guys they sent were very polite, thorough, and did not leave a mess. They explained what they were going to do, how much it should cost, and how much it could cost if things didn't go as planned.I will call them again in the future (though I hope I don't have to).
Had the main water line in the house break on Sunday @ 5 am after calling 7 plumbers even though it took awhile Charlie was the first to call back & arrive before any others call back. 15 min fix & done! Expensive but it was a necessity. Charlie was great!
Heather Bavender
2 years ago
Chris was great - showed up right on time, fixed my problem efficiently and at the right price. I will definitely call Waterworks again if I ever have another plumbing issue!
Waterworks installed our new dishwasher. Excellent service! The service rep was very professional and friendly. Recommend highly!
Jeff was my technician he was very professional he took care of the problem right away the price was reasonable and I would recommend him or the company for any plumbing repair
Service call fee was $60. Plumber spent 10 minutes snaking one random pipe in the basement and charged $210. Didn’t give us any advice on how to prevent this in the future (as this is the second time it has occurred). We did explicitly ask for information/feedback/ advice since we have no idea where the pipe even leads from/to. Will not use again.
Theresa Bhaerman
9 months ago
He was quick efficient and answered all my questions. I will use him again. I appreciate his attention to detail.
Good company but some of the techs are inexperienced and lazy. However my experience was improved by awesome customer service and I'll definitely use water works for all our companies plumbing issues
dave sirkoski
3 years ago
Q was very helpful and also saved me money by mentioning that my Moen kitchen sink faucet had a lifetime warranty. The free part is on order! Thanks again.
In March 2017 we had two technicians come out because our floor drain was overflowing and our outdated sump pump was not operating correctly. The technicians snaked our main sewer line and said it was cleared., reluctantly put in a new sump pump and that was that. During the course of the year we fixed a broken downspout drain pipe which was our sump pump issue. About a week ago our floor drain started overflowing again. Had another plumbing company come out , they found a clog under the basement which was massive and was the problem all along. During the inspection they also found that the sewer line was not only clear and didn't have any water in it, but broken as well. How Waterworks couldn't tell they were snaking something with no water in it and was broken is beyond me!
I asked the person on the phone what the charge was to have a plumber come out and she said no charge unless you want him to do the work -- he came and wanted $ 200 to change a clamp on my sump pump.I understand that plumbing is expensive (and you're paying for expertise, not just time or parts), but I told him I'd prefer not to use him.He then said he would do it for $ 150.He then wanted to argue with me and tell me what's in it for me?, which made no sense. He stood in my hallway arguing with me. I told him look if your company told me that there was a fee to have you come out, I would gladly pay you - but, the woman on the phone was very clear with me that I don't pay you unless I want you to do the work -- he continued to argue with me...and (confusedly) told him I'm pretty sure that's how business works - you state your fee and someone agrees to it -- he kept saying, great, now I wasted 45 minutes coming over here, whats in it for me? -- very weird.I'm sure I'll end up paying a lot to fix my sump pump and I'll gladly do so with a reputable company - the money wasn't the issue, it's the principle.
Received excellent customer service from Kim and excellent tech service from Matt. Very knowledgeable about what needed repaired and provided recommendations for the other vanities. Would highly recommend Waterworks for your plumbing needs!
I have used this company once before about 6 months ago and the service was great. This time around, not so much.I originally scheduled my appointment for Friday October 23rd with an arrival time of 8am to 12pm. The receptionist advised me to check out their website for a coupon. On the day of the appointment no one showed up. I called at 12:10pm to check the status and was advised the tech was running late. I had another appointment that day at 1:30pm somewhere else so I could not wait for the technician to arrive. I rescheduled for November 6th(today) the technician arrived and said they would have to complete a smoke test to see where the Oder was coming from. I said okay and will call to schedule this test after the holidays. I presented my coupon to the technician and was advised I could not use it for a service call. Although the coupon was specifically for a service call it was not honored. The technician was polite and courtesy he wore his mask and did everything well, however I take pride in honesty and integrity and I do not feel this was handled correctly. I will probably have the work completed elsewhere due to the dishonesty.
I have always had great luck with the Waterworks - the technician, Chris could not of been more friendly, honest and professional - was also very fast.
I called to see how much it runs for a technician to come out and give an estimate. Their phone rep stated they don't give out their prices and transferred me to a manager. She also said if a technician comes out and doesn't fix anything, you wouldn't be charged. To which I replied, so your service call is free then? Manager's response, no not exactly. I hung up. VERY SHADY AND SKETCHY BUSINESS. It is abnormal to not even give out your service call rate.
Jeff Grunewald
a year ago
Mike and Travis had to replace one of our downspout drains but they got the work done in a day and we’re able to contain the impact to the yard nicely.
He arrived early and finished the job quickly. I appreciate not waiting for hours for the technicians to arrive. He replaced the burner sensor for a reasonable price.
Janice Stafford
2 weeks ago
Installer was great, professional and personable
Madith Barton
3 years ago
Brandon was amazing. He was punctual, conscientious, and caring. He made sure every detail was taken care of. He was true to his word. Great experience. I’m already recommending him and Waterworks.
They were very responsive when I contacted them and flexible and timely scheduling the tech. The tech was very professional and explained what was required and the cost. Will definitely use them again.
Arthur quickly had my disposal working. Always glad to see him coming- he’s a seasoned pro who does a great job at diagnosing/solving problems.
Brent Baumgartner
a year ago
Mick was absolutely fantastic, very professional, and very kind. He showed up right on time and finished what was requested in a timely manner and even went above and beyond to answer the questions that I had about other items.
Steve Reinhart
3 years ago
Mike showed up on time, diagnosed the plumbing issue as a main line clog, after clearing the clog, discover a miss aligned tile, came out the next and fixed the issue, very happy with the service we have always received from Waterworks!
Josh was open in his explanation of our water heater problem. Tackled the repair promptly and efficiently, leading to our satisfaction.
Always so responsive at the office with finding fast appointments! Calling when a tech comes available so I can get my sink fixed much quicker. Thank you for being so reliable
Rodney was timely, professional and respectful. He installed the toilet and cleaned up after himself. He explained the entire process and there were no surprises.
Pheon Gardner
3 years ago
Peter was very helpful. He explained my problem to me after checking everthing over and gave me options on how to resolve my issue and patiently answered all my many questions. I will use Waterworks in the future.
David McClure
5 years ago
Our sump quit working 12/24/15. We called them out urgently as we were going out of town 12/26. They sent out a dufus who put in a new sump but could not get the lid on. All for $2200. We could hear the sump from our bedroom and it seemed to run all the time. We called the dufus back out and he said it was working fine. He could not explain why it was running all the time and loud. Fortunately, the Basement Guy, found a leak in the pipe, put in a quieter high capacity sump, closed the lid for $600 and we are sleeping soundly again. Do not use these rip-off artists.
Jason D was very professional and thorough. On time, followed through on what he said he would do. Highly recommend!
I always get fast service when I call The Waterworks Company. The technician is always courteous, and is very efficient and knowledgeable in the service that he is performing for me. Wouldn't think of calling anyone else. Have used Waterworks for years.
Very professional, on time and patient while main water was being turned off. Explained the repair and parts involved. Followed up.
Michael Spendlove
4 years ago
Great job, very customer oriented. Major upgrade from propane to natural gas, new lines, furnace convert, new water heater. All done very nicely & on tight schedule. Very happy.
Mike was very personable and professional. He provided me with several options for me to consider. Excellent service.
The water works team was excellent to deal with. They were knowledgeable, courteous, and did a great job getting out broken hot water heater replaced quickly. I will use them again.
My AC died recently, and Waterworks was able to install a new one for me quickly at a reasonable price.
Jonathan Schlegel
10 years ago
Hah! I called these guys to change out my garbage disposal. They wanted to charge me $70 to come out and give a price quote. They would waive the fee if I agreed to have them do the work. I asked what the ballpark price would be to change a garbage disposal, they wouldn't even give me a ballpark range.Are you kidding me? You want me to pay $70 to hear the price?There's a lot of plumbers in this town, no need to suffer through these shady practices. Avoid them.
Nick and Andrew were courtious and professional. They took the time to explain the problems and the risks in the repair needed. We would call on them again.
Our technician was Chris and he came promptly on the day of my appointment and fixed our rocking toilet in no time at all. Friendly and professional.
Jim was knowledgeable, accommodating, and saved me considerable $ over the other estimate. He is not only a great plumber but has superior customer service skills.
We were exploring for possible plumbing issues that could have contributed to a pooling of water in our downstairs carpet.
I called Waterworks to repair my water heater. They were available within a few hours and were very professional and courteous at a fair price. I recommend them for plumbing related needs.
Melvin Timberlake
9 months ago
This is an excellent company professional polite friendly staff if you want it done right use water works!
Dennis Farkas
4 years ago
Lonnie from Water Works is an amazing, experienced, professional plumber who is very knowledgeable and took care of our main water valve leakage problem..
Very fast and very friendly, he also explained everything so it was easy to understand... Highly recommended.
Briana Senland
a year ago
Bobby was early and did a thorough job and explained the issue with our HVAC. Will def use them again.
Had multiple water leaks with the tub and toilet. Adam was able to find the sources of the problem fast and correct them efficiently. Friendly, fast, and professional. Great service!
Manoj Anthony
5 years ago
Ryan & Sheri, from the Waterworks did an excellent job of identifying the root cause of the water leak and made a fix right away, though temporary, to stop the leak. They were very professional throughout the time they were here, right from the time they entered.
NEVER USE THIS COMPANY. THEY KEEP YOUR CREDIT CARD INFORMATION ON FILE WITHOUT YOUR PERMISSION AND THEY MARK UP ANY PARTS THEY USE 2-300%. PURPOSELY VAGUE ABOUT PRICES AND DON'T PROVIDE A PROPER ESTIMATE THEN HIT YOU WITH INCREDIBLY MARKED-UP PARTS.
Anne and Art are a great team. Art is always able to take care of our problems right away and he is very professional. Anne is also very professional and could not be nicer.
BRITTANY NELMS
a year ago
I likenthe way he ran into a problem with the parts, and resolved it quickly. I was scared he would not be able to do the job and i would still be without hot water.
Jeff Grunewald
2 years ago
Company set great expectations and worked really hard to fix our backed up sewer line quickly and get our plumbing working again without flooding our basement any further. Aloune was very much appreciated.
Melek Kulkarni
2 years ago
Experience with Water Works was a good experience. The company is honest and reputable and have experienced workers. I will use them on future projects in a heart beat
Peter T was very professional and gave me a good explanation of the problem. Nice guy and would use him again for any plumbing work.
James Bradshaw
9 years ago
A good experience. The estimator, Terry, was able to tell me what a full reconstruction under current building codes would cost and also what I did NOT need to do to meet requirements for my home that was built under lesser standards.
Jim B. of Columbus
Brandon was outstanding. Very professional, knowledgeable guy, a pleasure to help us and exceeded our expectations! Thanks Brandon and waterworks!
Jeffrey Madison
6 years ago
They charged over $400 for a very simple ubend replacement of about $10 materials. I was in need of an immediate fix and they were prompt so I had to pay the grossly overcharged price. Will not use again.
The service technician that was sent out was extremely professional and efficient. And they're prices are great, too! We would definitely use The Waterworks again!
Just watched this guy cut across from an exit lane on 670 across three lanes of traffic and almost cause a major accident. Luckily the other cars were paying attention.
Said they would be out in a window to fix my broken kitchen sink. 1.5 hours after the end of my appointment window they called to ask if I still needed service. They overbook appointments and understaff. Go elsewhere.
Robert Shaw
11 months ago
Outstanding workmanship and quality equipment, installed by knowledgeable professionals. Exactly what I want from a major plumbing issue.
The plumber, Mike, was professional and explained what needed to be done as he went along. He was efficient, transparent, and, arrived early to the job to boot!
Sonny Goldstein
2 years ago
Bobby was fantastic!! Very professional, informative and just overall great guy. Would recommend and ask for him if needed service again. Hottest day of year and still got timely response!!
Hose' was very thorough and did a fabulous job. When he was done he double checked to make sure he got all of roots. I would recommend this company to everyone. Thank you.
Great Company.. Evan From Water works is an awesome experienced, professional Plumber. Took care of my issue easily. Very knowledgeable.
I am very pleased with Waterworks! I have used them a few times ( on a rehab), they have always sent out knowledgeable and polite workers all at a good price. I would recommend them to anyone!!!
Kenneth Mitchell
3 years ago
They wanted to charge me $190 to come out at 10:30 PM. That's not even including what the service call would be. I don't understand how a company can advertise 24/7 service but charge for late nite services. Do you charge for early morning services too?
Victor Whittington
2 years ago
This was a great experience. Very efficient, professional service. The repairs were completed where needed and services explained in detail. Would definitely recommend services from this repairman and company!
Kimberly Shumate
3 years ago
Waterworks for backflow testing is the best option. They call you to schedule, you can pay on account and the day of service is timely and polite. Nice job!
I had a main that needed snaked. I called these guys, and it was a huge mistake. They didn't tell me how much it was going to be before coming out, and then after fifteen minutes of work, they gave me a bill for $294 . A few weeks later, they sent me an updated bill and it was for $394. This is absolutely insane. They are crooks. Use someone else.
Kristen Herrmann
10 months ago
Great technician very nice worked quick and explained everything to us in easy to understand language
We were having some flooding around our downspout drains and they were able to come out and clean them within a couple days. They were very friendly and very professional. They explained everything and answered all of our questions.
Dering Avenue Apartments
3 years ago
Consistent performers, after-hours, short notice, emergencies, they provide a quality service. Very professional technicians that explain repairs/conditions well.
Jamie Alexander
9 months ago
Excellent service as usual. Matt is an awesome plumber who knows his stuff!
Steven Capizzi
9 years ago
These guys are far from being real plumbers...they send kids to do a real mans job and we had to call them back 3 times to fix their own mistakes....they perform work that is not up to code - last year they did a job for us, but it was paid for by the city of Columbus here in Ohio.The city approved us for a back water valve and they footed the bill paid directly to the contractor - in this case it was The Waterworks plumbing company. My guess would be about $ 10,000 worth of work all paid for by the city of Columbus due to a sewage back up in the main city sewer line that runs behind our house - the pressure was so strong from this back up that it lifted our basement toilet right up off its foundation and flooded our basement with 8 inches of raw sewage from one end of the house to the other - ruined antiques and other valuable stuff too. Now, heres the real problem....today I called them to let them know that the city sewer dept. came out to my house today to help me figure out where the raw sewage smell that we had been smelling lately was coming from -as we have been smelling it for a few weeks now and couldn't figure out where it was coming from...turns out that The waterworks plumbing company installed a vent tube for the plumbing lines that vents right into our basement instead of venting it through the roof of the house like it is supposed to and also for it to be deemed up to code. Well, to make a long story short - the CSR that I spoke with on the phone argued with me stating that she didn't show an invoice where they did any venting work on our house - and when I told her that I would take a pic of it and send it to her - she said that that wouldn't be necessary - but they would not come and fix the problem for free and we would have to pay for something that was not our fault in the first place - I'm thinking about calling the BBB and get them involved...and maybe even the media.....So if you're looking for an experienced plumber - don't call on the waterworks - get some old man that has been doing it for years - not some youngsters that don't know what they are doing.****UPDATE**** - And I just noticed that you only get a response from the owner if you give them a good review - I'm gonna get something done about this - they are gonna make this right...!!!
Charles Kirby
2 years ago
Talking to a real live person for my appointment was great! Plumber was friendly, fast, professional, knowledgeable, courteous!
Ciarra Jackson
10 months ago
Arthur was professional and kind. He explained everything and completed the job in the amount of time that he said he would.
Robert Darragh
a year ago
I was very pleased with the service. Dan was professional but easy to talk to. I would recommend
Our service was exceptional. Our technician was polite, he listened to me, and did a wonderful job.
Great service. Plumber was Corey Wilson. He spent a lot of time at my condo diagnosing and fixing all the problems. Did a good job.
Timely response, assessment, and explanation of repair needed. Cost was clearly explained. Would definitely recommend
I had an emergency with a backed up sewer in the basement. I called about 8:00 am and the sewer was cleared and draining freely by 10:30 am!!
Peter was a true professional. I have nothing but good things to say about my experience.
Came out quickly. Personable employee. Very honest and gave me options. Second time I have used them and very happy both times!
MICHEAL WAS VERY PROFESSIONAL, HE TOOK HIS TIME TO HELP US FIGURE OUT EXACTLY WHAT WAS GOING ON. HE WAS THE THIRD PROFESSIONAL WE HAVE HAD TO OUR HOME AND THE ONE THAT SOLVED OUR PROBLEMS. THANK YOU AND GOD BLESS.
Dennis Leinbaugh
7 years ago
They ran their camera through our sewer system to the city line to find the source of our blockage. Very professional and left me with a copy of the video on my laptop. We will definitely have them again if we have a problem.
Jeffrey Morris
3 years ago
The service tech Michael was excellent. Thorough and tenacious in his diagnostics. He wouldn’t quit until he found the issue. Thanks Michael!
The technicians, Tom and Chris, were professional, personable and explained issues well. They were good at answering questions.
Nicole Wright
5 years ago
We have used this company in the past and have been happy but this time, they came out to our house and we didn’t hear back from them with a quote. We called and asked for the quote and they still didn’t get back with us. Disappointing.
Peter Nikolic
2 years ago
The technician came on time and he did a great job, we were very pleased with him, we will use this company again in future.
Carlos did a great job. Very professional. I’m very pleased with the installation of our new toilet.
Technician was efficient and extremely helpful determining the problem. Great guy.
They did a good job, but are AWFULLY expensive. I think that even on a Saturday, it's just not right for a 20 minute job to cost $247. I'm likely to look for a more affordable plumber in the future.
Charge 196$ to come to my house then was told another 456$ to replace the main shut off valve and he couldn't even turn the water of out side and I didn't decline any service
Wendy Newcomb
2 years ago
have a busted pipe under the concrete slab and had to have them come out and diagnose the issue...Adam was very professional and am looking forward to having the work done and done right
They charge a $60 service call fee to tell you that they don't do repairs; they do replacements, for a premium price. Case in point: $451 to install a $100 faucet, plus the $60.
austin knisley
a year ago
Diagnosed the problem quickly and finished the job quickly. Efficient, timely and personable. Highly recommend.
Bradley Landis
3 years ago
gave an estimate of 300... charged 520.00 the company didnt even care we were quoted wrong...or had rentals we've used them on....or was in the market for tankless water heater, over 4k.....thats fine i'll move on
Bertha Hilsheimer
8 months ago
Brandon was very professional prompt and polite he did a very good job
John Burrowes
4 years ago
Borh Trina S.and Adam G. We're very helpful, efficient, and 100 percent successful in all the jobs I asked them to do. I would recommend these people and the company. Thanks Trina and Adam.
Did a thorough, neat job. Kept me informed. Will definitely use them again. Also, response was swift and efficient. Credit to their employer.
Had some issue with the contact lady not getting back to me after I emailed and called but Peter was great. Very respectful, friendly and willing to answer questions!
Mary Kate Patterson
8 years ago
We had water damage from frozen pipes. They responded that day and had all the resources to even take care of the water damage and prevent further damage. Professional and helpful!
Sam McPherson
8 years ago
Called Waterworks for an estimate to have a new gasline from the meter to install gas logs in a fireplace. $ 3600, really !!!!! Other estimates were from $ 1100 - $ 1500. Cmonreally !!!! Feel like I was being robbed. No Thank you !!!
Todd and Ryan were outstanding. Very professional and knowledgeable. Did outstanding work for a fair price.
Mike Fiehrer
10 months ago
Bradley did a great job. Will request him in the future!
Great customer service on the phone and in person. They were able to come within a couple hours that day and were incredibly kind and helpful and of course fixed the problem!
Peter was an absolutely stand up guy, he came in explain what the problem was fixed it and was in and out in less than 20 minutes.
Lonnie was right on time. He diagnosed my problem and promptly made reccomendations. Good, honest person!!
We have used Waterworks for years and always have great customer service. We appreciate their friendly techs and they are always able to fix the problems in our OLD house!!!
They fixed an outside water faucet for my grandmother. She was happy with her service & his professionalism.
George Jarjosa
a year ago
Excellent work done in a timely fashion.
Would recommend Bradley and Waterworks to anyone. Thanks for a job well done.
Very professional and thorough. Arrived on time and had the furnace running in record time.
Rebecca Senger
a year ago
On time, everything was clean when he finished the job, and he explained what waterworks would cover in the next year
Prompt and professional service but charging $457 to replace a shower faucet/head is beyond absurd. I wish I would have shopped around a bit before agreeing to the price
This team is always professional and reliable. We so appreciate the many times they have helped with various plumbing needs in our home.
Kip Tomlinson
5 years ago
Great customer service...our technician was professional and friendly, arrived at the scheduled time ....told us the cost up front...informed us of the online coupons that were available...defenitly would recommend to everyone to use waterworks.
Toni Williams
4 years ago
The tech was very professional from the time he arrived he worked very hard at solving my problem after 2 other plumbing co told me no hope needed to spend thousands but fixed my problem and hv no problem for a fractions of the cost
Quick response and Jason, the technician was very courteous, friendly and competent. Fixed my problem quickly.
Keith Greer
11 months ago
If I ever need plumbing services again, I'm calling waterworks and asking for Cornell. He's the man!
Brent Williams
a year ago
on timeprofessional jobdid not attempt to sell unnecessary servicesalways a good experience with waterworks
I always love working with Waterworks as I have been a customer for years. Still the same prompt service. Thanks
Had my water heater replaced and 2 faucets replaced. Professional and knowledgeable. Everything works great now!
The service tech was friendly and determined to solve our problem slow sink water problem.
Great work, but absurdly expensive., terrible business practices. My credit card was charged without approval. Do not give them your credit card or you will be sorry.
What could have been an easy toilet installation ended up snowballing into a floor restoration plus-
Lalisa and Lonnie and Scott were efficient, knowledgable and optimistic throughout their 6+ hour workday
#thankful
My One Stop Shop for my plumbing needs at my house! Do yourself a favor and make the call....it all will be handled professionally and efficiently! Highly recommend.
Wow!! These guys are great. Super responsive, great communication and on time. Did a fantastic job and very affordable!! Thank you!
Peter was great to work with. Very professional and courteous. Highly recommend.
edward lundberg
4 years ago
Very friendly and helpful. $60 trio charge. Options offered. Same day service was great! Evan was great.
You have to beg for them to do the job. And then call and beg again. Still have not completed job they said they would do.
David Durtschi
a year ago
Always professional and keeps you in the loop of what’s going on. Very trustworthy company and techs!
Have used Waterworks for years. I can always rely on Mike Shaffer to be on time and professional.
John was prompt, courteous, knowledgeable…..very professional demeanor. He got the job done!
NEVER use this company. They looked at a commercial repair for us at a hospital and gave us the run around for weeks. A complete waste of time and they will make you look bad in front of customers. My advice is to contact someone who cares about doing commercial business.
Courtney and Chris were able to help quickly and solve our leak problem. Really appreciate the great customer service from both of you!
They were very pleasant and did the jobs we had in an excellent manner in a quick time
Gwendolyn Upshaw
2 years ago
Very knowledgeable and confident with his skills. Took less than 5 minutes for Him to detect what the problem was.
Chris has been to our house several times and always does a great job for us.
Did the work very efficiently while being friendly and personal and professional at the same time. Also provided helpful information.
Great technician came to my home and did the repair quickly and economically. Great company, I will call when I need them again.
Spent $300.00 for them to come out for clogged kitchen sink the put a snake down the drain didn't pull anything out but said it was clear what happened was it ran because we haven't used it to days but once I used it and water built up in the pipe it wouldn't drain tried to call them back out and because its weekend said would be $200.00 more dollars to come out if not same issue so have to Wait til Monday because we have been duped by places before and know they will figure out how to suck another 200 dollars
We so appreciated the quick and professional response from Art to repair our drain!
Waterworks is always on time. They are also priced right. I will always use them.
Chris was very friendly, knowledgeable, and very professional. I would definitely recommend this company to friends.
Dave was awesome, he battled a clogged drain even after it broke his snake. Dude is a champ! Thanks Waterworks!
Margaret Alexis
8 years ago
Derick from Waterworks was very patient and helpful, and solved a problem that another plumber couldn't solve! I really appreciate his help and expertise!
Tracy & David Hoag
3 years ago
On time, professional, flexible, and kind. Answered questions and gave options. Felt confident in his knowledge and abilities.
Fast, friendly and reasonably priced. Waterworks understands what good customer service is and delivers it every time.
I have used the Waterworks in the past both for home and business and love their communication, timeliness, and workmanship.
Brandon is the perfect example of integrity, professionalism and expertise. Knows his craft
Janet Lavelle
3 years ago
Service was quick and technician was friendly, common- sense, and frank. Will recommend Waterworks to everyone I know and on neighborhood ap!
Patrick Mccolgan
3 years ago
Awesome job, last second call were able to make it in a short time and got the work done quickly and efficiently.
Jenny Douglas
2 years ago
Excellent service and care. I highly recommend this company.
Quick, efficient and quality service.
JD Douglas-Foote
Michael Zucker
10 months ago
Waterworks was thorough professional and courteous in the work performed.
Greg Rhinehart
9 months ago
Fantastic service
Extremely professional, on time and completed the service without issue
Thank you so much Waterworks! Everyone (from the initial call to the actual plumbing fix) was SO HELPFUL!
Dennis Overholts
4 years ago
Mike is amazing and I have had nothing but positive outcomes with these guys and recomend them to anyone and everyone.
K.S. Fitzgerald
a year ago
I was very pleased with the service. The technician was very knowledgeable, very respectful and very professional.
Yelena Itunina
a year ago
The technician explained very well my issue and gave me a good advice.
Melanie Heckel (Fritzi)
a year ago
Our technician was knowledgeable in all areas and made good suggestions.
Kris Murfield
3 years ago
Just had Jim from waterworks here this morning to look over a leaky toilet,we were concerned we may need a new toilet to correct the issues,but Jim fixed the issues we were having and everything is back to working perfectly
Great service each time we call Waterworks!
Bruce Robinson
a year ago
Very good, technician worked overtime to complete what was required.
Edwards Realty Co
5 years ago
Quick efficient service. Technician was very helpful and provided information on prevention. Will use again!
We will use waterworks for all our pumping needs. Very professional tech.
Regis Peltier
2 years ago
A great experience. I always use Waterworks. Techs are professional and friendly.
Dr. Cathryn Chellis
5 years ago
I've used The Waterworks for several years now, and have always been pleased with the professional and courteous response!
Truck 176 is a reckless driver that dont care about anyone on the road but himself
Technician Peter went above and beyond to help complete a lengthy and complicated project.
Always great service. I have used them on three different projects
Sharon Blowers
7 years ago
The plumbers are always so nice and polite! I have used you several times and am always pleased.
Next day service. Expensive, but did a beautiful job installing a new stopper in a bathroom sink.
Did a half job didn't. Finish until a week later for a renter had to call another company avoid at all cost a huge ripoff
Brendan did a great job and worked really hard and stayed late to fix our problem.
Waterworks technicians and their customer service staff always do a great job.
Elizabeth Maton
a year ago
Mike did excellent job repairing my Gutters.
Clarke Company
4 years ago
Excellent service, no pressure sales, just plain honest good and prompt service! will use this company every time
Very happy with the short wait for service. We were even called a day earlier than scheduled because they had an opening.
Quick service that you can count on. I’ve used them a couple of times and will continue to!
Evan was awesome! Did a great job! 10/10
Great service! Would definitely recommend. Wish we called them first!
Paul Wolfson
11 months ago
Always on time, professional and extremely knowledgeable.
Ansley Splinter
3 years ago
Mike is kind, courteous and explains things well. I would highly recommend him.
Robin Kimbrell
2 years ago
Always responsive and get the job done quickly. A little pricey but worth it.
Very thorough and professional. Kept
Me informed along the way.
brittany ginter
3 years ago
John was very helpful,polite and got the job done ☝ ..deffinatly recommend to anyone with plumbing issues
Edward Cowell
9 years ago
Quick response time and quality work, Waterworks has served my company well for many years.
Donna Monnette
a year ago
We absolutely loved Arthur!! Great service
Came out same day on a holiday weekend for our flooded basement. Did an excellent job.
Excellent service. Came out the same day and cleared my drain quickly.
Trista Koehler
a year ago
Super kind and efficient service, very helpful and professional!
I could not have googled a nicer company with the Best Customer Service and professional tech!! Ease of doing excellent business!!
Following FiveStar (Joy)
3 years ago
Extremely knowledgeable service staff; fairly priced; service is excellent. I won't call anyone else.
Great service from showing up quickly, being very professional
Furqan Raza panjwani
2 months ago
Beautiful
Randall Lanning
8 years ago
The technician named Cedric did an excellent job of clearing my line.Very pleased!
William Sanders
3 months ago
Great
Kathryn Kallmes
4 years ago
Super east and professional service. Didn’t try to upsell in any way. Will call again!
Very professional and they solved my problem
Daphne Duvall
2 years ago
Very nice people, thorough use for work and quite dependable
Demian Phillips
7 years ago
Quick response. Got a quality water heater and the install job was professional.
Stephen Woods
8 months ago
Very knowledgeable, efficient and effective.
margaret lowry
8 years ago
We have used Waterworks for five years. They are first class, always!
Rebecca Rudesill
2 years ago
Brandon our plumber was amazing, careful, honest and helpful!
Brandon was excellent and efficient. Very customer focused
Jolene McCabe
10 months ago
Adam did an awesome job!
They did a great job and explained to me every step of the way.
3/5 stars on price, Expensive: 5/5 starts on quality- they do great work.
Thomas voight
10 months ago
Tech was very knowledgeable and honest
Brandon was incredibly knowledge, upfront, and patient.
Laura Masonbrink
a year ago
Great job solving the mystery of my sudden water pressure problems!
Alice Munnerlyn
a year ago
My problem was quickly identified and quickly repaired.
Thomas Robinson
2 years ago
Did an awesome job finding the problem. Cost to fix was a little high.
Professional Technicians, Quality Products AND same day service! What's not to like?
Don Overmyer
9 months ago
Excellent and clear explanations of problems, and solutions.
Very good service from waterworks. Job well done.
Jeanette Taylor
a year ago
Very personable, knowledgeable, on time and professional.
Dennis Hoskins
2 years ago
Very courteous serviceman prompt,and finished quickly.
Work was very professional and courteous.
Friendly, professional, great to work with and timely.
top notch quality. love these guys
John Brazzell
3 years ago
Glad they were perfect for our family.
Great experience, on time, good service
Mamadou Djigo
7 years ago
Charged us $98 and did not fix a thing
Quick to respond and very professional
Quick, efficient service. Michael was awesome!
Grant DeLorean
9 years ago
On time, efficient, courteous... I will be using them again.
Very professional & quick service!
Got the drainage repair done very quickly
Fast, friendly, job well done.
Marcia Dutrow
3 years ago
Excellent work and advice. Very informative and helpful. Thanks
Estimate more than double than what I paid someone else...sent them away!
Jessica Thompson
2 years ago
Polite staff, but they don't exceed expectations
Courteous, fast to schedule and complete request.
Repaired hot water heater pipes.
Bradley was most helpful.
James Johnson
3 years ago
Rob, was great, communications was excellent.
Naman Nassar
8 months ago
Great work.
Great professional knowledge and service
Mike the technician was prompt and professional.
Christopher Hartsel
4 years ago
They were quick to respond.
Pamela DeBoer
8 years ago
very good, solved problem quickly
Lauren O'Donnell
3 years ago
Professional, efficient, honest & hardworking!
Idiots who over-charge. Call a professional instead
Gloria Washington
3 years ago
very professional and accommodating.
Anthony Snyder
3 years ago
Fast service for my company
Great work by technician.
Donald Columber
3 years ago
Timely and very professional
Great, Very Professional Experience,
Teresa Montgomery
2 years ago
Profession, friendly, knowledgable.
Michelle Merrell
8 years ago
Overpriced and rude technician.
Charles Jones
2 years ago
Great work!
Carla Stewart
2 years ago
On time and on the money.
Pipe replaced and sink pipes
Very happy with communications and the work that was performed!
Dusty Carlson
2 years ago
Evan Tailford
2 years ago
Lawrence Dixon
a year ago
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