Best Heating System Installation in Cleveland OH

On 8/17/2020, we contacted H. Jack for our tankless water heater because it was leaking. We were told someone could come out that afternoon but they were clear there was a $135 diagnostic fee to determine the problem. The reason we called them is because when we purchased the home their sticker was on the unit and we felt, they would be best to handle the problem since either they installed it or serviced it prior to our living here. Surely, they would have great details about the items they installed or serviced.

I want to inform you that my husband has high intelligence in the areas of mechanicals as he is a mechanic (retired only personal projects now) and during his employment he was certified in plumbing, electrical and carpentry. But this is a tankless system that he is not familiar with how they work internally but he had done his research and had already replaced the pressure release valve and adjusted our water pressure prior to contacting H. Jack to get the professionals to correct the problem. Mind you the unit does not have a problem heating; just leaks.

Now our tankless system has a copper pipe extended beneath the pressure release valve and when it leaks, it leaks right to the floor. We don't know how long it was leaking because we have an Everstone basement floor that does not show water very well and it wasn't until we had a piece of cardboard near the floor of the unit that we discovered the leak. Our first question was knowing that these units leak from the pipe, why would H.Jack (since they either installed or service prior based on sticker) not have recommended not to leave this pipe open to drain right to the floor and made some sort of suggestion that would have diverted a potential problem such as this. The amount of water that drained is so much that it can not be captured in a bucket because it would overflow so my husband put a fitting at the end of the pipe and attached a water hose that is directed to our sump pump to drain the water there.

The technicians diagnostic was a follows: He never opened up the unit, did not touch it and he said, it could possibly need a cleaning. So that is where your $135 goes... on a possibility, not towards any service and this was said within in less than 5 minutes of being in our basement. I thought diagnostics meant evaluating and determining what was needed to correct the problem, not guessing?

OK, so the first thing he did was replaced the units' pressure release valve which did not resolve the problem (which my husband knew since he had already done this), so we had gone along with the cleaning since the unit had not been cleaned during our time in the home. So they send for another technician to assist in the cleaning. Apparently, the first technician had very little expertise in the units (yet he is diagnosing the problem) and the other technician must have been there to evaluate and determine the thoroughness of the cleaning, maybe he was the expert.

OK, pressure release valve replaced - check! Unit cleaned - check! They also did a water pressure test which came up to 140 psi and the valve they installed accepts 150 psi. Still leaking?????

$525.00 later, we still have a leaking tankless hot water system and apparently the diagnostics did not work. So much for experts. The next recommendation is to change the pressure valve to the Main to our house, that would be an additional $285.00. Well, no more. We told them to leave...We have been H(igh). Jacked out of enough money.

My husband feels they were going to push every option until it got to a point of wanting to replace the unit itself and that would have been thousands of dollars trying to fix an issue and then they would say, you need a new unit.

My recommendation is to find another company. But before they say they don't have a record of our service. Invoice #250245 ($135) & #250244 ($390). Cleaning = Vinegar and water and brushing.

I do not recommend.

Sewer line repair and installation

Needed a hand finishing a bathroom faucet install. I've done a handful of these before, but the sink I was working on today was too narrow to fit the basin wrench - plus the nuts were mostly corroded completely through. After a couple hours of tinkering, I gave up and called Kamran at about 11 in the morning, he showed up at 2 and gave a very fair quote.

I don't think he was expecting as long of a job - he ended up having to saw through the double-plated 1950s era faucet with a Dremel - hours of work more than was anticipated on the quote. I'm not going to say the price I was quoted on here, but he stuck to it despite the enormous amount of extra work required.

I would highly recommend this company. Extremely polite, professional, and thorough.

I have used Plumbing 911 in the past very pleased then and very pleased now. Robbie arrived on time and explained exactly what he needed to do to accomplish the job. Very friendly and efficient. I would highly recommend Robbie and the company

Recommend 100% Responsive and professional. Work done was beautiful, couldn’t love it more. Will be using them for all future projects.

Peter was above and beyond. He assessed our issue and went right to it. He explained everything clearly to me and confirmed my understanding.
He is the consummate professional; appropriately friendly, and easy to like.
If I was still active in my business I would try to recruit him to work for me heh heh.

My A/C got back to me immediately and came out next day. The tech and his colleague came on time and were very knowledgeable. I explained what I needed done. They inspected, provided recommendation and gave me a quote on the spot. I agreed. Cleveland Plumbing Guy tech came back two days later as they said they would and began working. Not only are they professional, but they are very neat. I am very pleased and will not only refer, but will be calling him again if I need any A/C repair.

One of there plumbers told us we needed a hot water heater. While he was there he said we should replace our toilets because we can save money on water (they have the four gallon tanks), so we picked one up at the same time we got the hot water tank. He told us how much it would cost and noted what we would need, and we told him we would be getting in touch soon. My husband called and confirmed the charges with the receptionist prior to scheduling. We called and were told someone will be out between 8 and 10. At 9 my husband calls and was told someone will be out in 15. He calls again at 9:30 and was told he'd be there in 20. My husband had to cancel because he couldn't rely on him being there by 10. It was scheduled for the same time the next day, he shows at 9:45. It takes forever to drain the heater. He doesn't have a shut off valve (which was noted by original plumber). What kind of plumber doesn't have a shut off valve. We asked if he needed a permit, and he said no (which is a lie). He charged at anywhere from $132-$232 more than the original estimate, and the second one too. My husband has been calling for a month to tell them he needs to speak to the owner. Either they don't answer when the see his number or they just don't call back. They didn't give us a receipt, nor will they send us one. They also have nothing to say about the wobbly toilet they installed. I guess it would've been nice if he installed the nut. We found it in the driveway, but aren't sure how tight to tighten it (it still wobbles).I guess we should've waited when we had a problem with the bill until the plumber contacted his manager.

Mitch was her on Friday unclogged bathroom sink, today 2 other guts came in a fixed broken pipe in basement shower an installed fixture. They were all great, cleaned everything when done. Polite, professional. An they worked with my home warranty which is great hard to find a company that will work with home warranty.

Tom & Aaron were professional and thorough. They were efficient and checked their work. They answered all my questions.

My water system was installed by these guys, and I couldn't be happier! Everyone delivered professionalism, kindness, and productivity.

I have used Pompeii’s for 15 years. They have taken care of my plumbing and HVAC needs. Even remodeled our master bathroom. Always personable, knowledgeable, and reliable. Thank you Pompeii’s!

Pleased to have used Neptune again for residential services. Technician was professional, polite and informative while explaining the services required and provided. I will be pleased to utilize Neptune's services in the future.

It cost $89 to have someone come out. The first red flag was the receptionist wouldn't let me spell my rather complicated last name. I never received the email confirmation promised (maybe you should have listened when I spelled my name). The plumber who came out didn't listen to the extent of the issues, I'm an Architect I know what I'm talking about. Then I got a quote of $300 for 6 for pipe and a gasket. JUST NO!

An hour ago, Matt & John left after saving our kitchen plumbing and I could not be happier with their service! Our apartment company hired H.Jack to fix our garbage disposal and they came right on time. Matt & John were timely, courteous, professional, informative, clean, kind, and careful. Great service, thank you!

Great place to work.