McPhillips, Plumbing, Heating, and Air Conditioning

Description

Over 100 years in business, Heating Air Conditioning, Refrigeration, and Plumbing.

SERVICES

A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, commercial refrigeration repair and service, install furnace, repair boilers, repair walk-in freezers, rooftop unit repairs and service, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,

Reviews

Christine Soloky

a year ago

We have been customers of McPhillips over the years; got a furnace, they replaced a couple of plumbing components and they replaced the pipe from the street to our house-they were always responsive and as reasonable as a plumber could be. We always sang their praises whenever anyone needed a plumber. But, yesterday our hot water tank died on us and I called McPhillips-she said there was no record of us and explained how busy they are but they could have someone come out today btwn 11-2, I got a price from her and said okay. At 1:30 today I called to make sure we were still on the schedule and she told me that they were out on an emergency call, and you know, emergencies are emergencies-yes, I know, we were having our own emergency. She said that she could get us an appointment first thing tomorrow morning. After no call letting us know what was going on, we had no faith and called another company and they were out within an hour and are finishing up now. Not sure if there has been an ownership/managment change, but after reading some of the other reviews, there is definitely something wrong here. Very shocked & disappointed in the service or lack thereof...

J L

a year ago

I had an A/C unit installed last May with a $100 permit fee added. I've checked the county website several times under permits and it does not show a permit was ever pulled/posted. If this is the case I would expect the company to refund the permit fee to me.

Carol Cameron

4 months ago

My condo manager sent McPhilips to replace my outside garden faucets in June 2022. They were installed badly and both faucets are now leaking. McPhilips does not provide a warranty on their work.

Ivan Kaminforov

a month ago

We had a very pleasant experience. Eugene helped clear my drain & explained how to prevent it from happening in the future.

Donald Banas

a month ago

People know what they are doing. Office dispatcher was very friendly & got me an appointment with Rick first thing in the morning. He's the best. would recommend.

Access 1 Alarm & Audio

8 years ago

Outstanding company of true professionals that will have you up and running when you think it is the end of the world! Not only were they fast, they install a trust and security that will let you sleep peacefully at night!

stacey bartels

4 years ago

Have been using Mcphillips for several years. I always appreciate their quick response and service to my home and rental properties.

Ernie Rizzo

2 years ago

Best in town Great Service, and Dispatcher Stepheny for plumbing is Great, and will get your plumbing needs taken care of, Heating Dispatcher Bruce. WILL GET YOUR FURNCE OR BOILER taken care of, Freat group

Bruce Benchina

4 years ago

richard seyler

3 months ago

Horrible business experience

Mary Steadman

2 years ago

They were nice enough, but I essentially payed $140 for someone to tighten a washer.

Justin Lueckel

4 years ago

Always fast and reasonably priced

Michelle Marshall (Belle3057)

10 months ago

I would have given 5 stars if they came when originally promised.

Ronald Manger

a month ago

Outstanding . McPhillips Plumbing has provided prompt and excellent service for us on three separate occasions. We will definitely continue to rely on them for future service.

Robert Allen

3 years ago

Got my garage heater fixed quickly for a fair price. Very professional crew.

Christopher Greene

2 years ago

Sam “Access 1” Joudi

8 years ago

Excellent service and professional. I would highly recommend them

Eric Griffin

2 years ago

Anthony Tonderski

3 years ago

Patrick Mitchell

4 years ago

Extremely poor customer service. Took much longer than I was originally told to install my new AC unit. Attendance from the technician was spotty as they were trying to fit my job in between more 'important' calls. There were many excuses along the way for the multiple delays. I would recommend strongly against using this company for any HVAC work.

W HARRIS

3 years ago

Needed a valve replaced. Service person did not show up with correct tools for the job. Took almost an hour to turn the main water valve off, then needed to leave to acquire the correct key to shut the water off. Mind you the water meter was installed by the city less than 24 hours prior. Repeat trips to service truck (15-20x), then needed to leave (again) to acquire the parts he needed to do the job. Also, informed them of what service was needed. So you figure they would show up with the parts needed. No estimate given. Then charged 2 hours labor, plus parts and a service charge.

Phillip Dworken

10 months ago

Booked on ServiceLive and Tony changed a Delta valve to a Moen. Only took an hour

Marcia Lewis

a year ago

Great Company! Reliable Men

Tracy Smith

a year ago

Great service!!

Katie Kowalski

4 years ago

Melissa Barger

2 years ago

Dennis P came to our house and installed our new water heater. He was on time, professional, friendly and thorough. He even cleaned up a mess that he didn't make in our mudroom. We appreciate his service!!

Patrick Machnikowski

10 months ago

Emily A

3 years ago

They provided quick and professional service, the man who came to the house was friendly, addressed my questions, and completed the job quickly. Thanks!

Benjamin Suazo

9 months ago

Great company and very responsive! I use them to handle all our rental units and personal homes.

Kathy Ciacchi

2 years ago

MD. Diego Andrés Aguilar Palacios

3 years ago

Great service ! Fast job done right ! Highly recommended !

MICHAEL MALCOLM

a year ago

I do my own work, but when I need a jetter truck or someone to come inspect and certify my water heater to make the city happy. I've used these guys and they do well and the prices are reasonable.

Brandon C

3 years ago

Great service, super nice! And at my age (up there) I've dealt w/ quite a few vendors. I have a much older house which needs a lot of attention. So, consequently I have a file full of McPhillips receipts. Never a re-do. Although, next time I'm going to ask them to come out with the horses and carriage!

Scott Hands

2 years ago

James Shields

8 years ago

I can only agree with the Access 1 review, outstanding company. I know it is rare to get a good review, but I want to thank McPhillips Plumbing! You guys rock!

Bjay Sweeney

a year ago

Contractor came out seemed to be professional and thorough. However gave me the invoice for quote and when I looked at the invoice it was completely blank..Contractor gave me verbal quote, but when I called company back next day to get the quote and correct invoice, Somehow they could nor find the Contractor or the quote, nor could they identify who came out ...SHADY

Bruce Benchina

4 years ago

They do awesome work

Charles Hempstead

a year ago

No one has contacted me yet

R Ja

a year ago

Sebestian Segro

a year ago

Helped me out of a jam on a Saturday!

Jason Reed

11 months ago

Amber Fioritto

3 years ago

Chris Tripodo

2 years ago

The McPhillips team was outstanding! The service tech was amazing… informative, friendly and punctual. I would highly recommend them to everyone!!

Michelle Augusta

4 years ago

Mike Houston

4 years ago

Rob reichard is one of the best technicians that i know thanks rob🤗🤗

Phil Cranmer

a year ago

Initially, I received great service at a reasonable price. However, the plumber was inconsistent - we scheduled for three days in a row; the first two were canceled due to emergencies so I was understanding, but the third day I waited an hour for the plumber to end up being a no call no show. This is after the plumber had confirmed the appointment the morning of and was aware that my problem escalated to a flood in my basement. I’m incredibly disappointed with my experience.

Tom McPhillips

3 years ago

They make an extra effort to make sure you are satisfied. The owners make themselves available to their customers and will make sure you receive excellent work and you are treated fairly.

Judy Williams Lee

3 years ago

install central air unit, great job

John Rehs

4 years ago

bad communication, not customer friendly!

Stephy Rose

3 years ago

Katie Smith

4 years ago

Ernie is amazing

Jeff Lacomb

2 years ago

Good honest guys

Kennith Folsom

8 years ago

I'm lowering my rating from 2* to a 1*. Like they say, fool me once, shame on you, fool me twice, shame on me. After my last 2 star review, I received a phone call from the fine folks at McPhillips, apologizing for dropping the ball, and asking how they could make it better. Because I had already had the work completed by a local guy, there was nothing they could offer me. However they did remind me that they were busy with commercial work, and because I was residential, I would always be a second-rate customer (Commercial comes first). Last week (Thursday to be exact), I decided to give Mcphillips a second chance when my A/C unit died. A gentleman came out to look at it, said it couldn't be repaired, and said he'd get back to me with a quote for a new unit. Well, today is 7 days later, and I'm still waiting on the quote from McPhilllips Plumbing, Heating and Air Conditioning. Luckily, I have already found someone else. Never again.

Paul Sibenik

a year ago

Excellent service give them a four-star Plus

Bruce Elersich

2 years ago

Prompt and professional service, Ernie replaced the draft inducer assembly in my 18-yr old furnace and had it back up and running like new in an hour or so. Plus he cleaned and checked it for safe operation in preparation for Winter. Thanks McPhillips and Ernie, I appreciate the good old-fashioned, expedient Service....another Company tried to sell me a new unit over the phone before even looking at my old one.

John McGrail

6 years ago

I called them on a Monday about my bathroom sinks faucet and they told possibly today but probably tomorrow so I sat around all day on Tuesday and no one ever showed even though when I called around 2:10 they said they'd have someone freed up soon. When the clock hit 5PM I gave up. I'd used them previously and they were good but the last few times they just wasted my time.

Michael Walsh

a year ago

I requested a quote for my furnace replacement and Kurt reached out to me to set up an appointment. The appointment was for Monday the 25th of October between 10:30 and 1:30. I took off of work in order to be available for this appointment and when 1:30 came and went, I called back. Call went to voicemail so I left a message. Literally no call back. No follow up. This is absolutely ridiculous. When the only number I was able to use was for a guy named Kurt with no business name in the voicemail box and a personal email address, I should've been leery. But many contractors are like that so I gave him a chance. Never again. I will be seeking my services elsewhere.

Robert Mann

7 years ago

I was very impressed with McPhillips' professionalism. Their furnace appliance was the most competitively priced and they did not include a huge mark-up as other installers do. I liked their prompt response to every need and thoroughness in follow-through. They were always accessible by phone, e-mail or text. This is a local business that deserves our support.

Vilija Nasvytis

2 years ago

We have used McPhillips over many years for both plumbing and HVAC. Outstanding service, technical knowledge, all technicians are top notch.

Tammy G

8 years ago

I have used McPhillips for all of my plumbing, furnace, H2O tank, gas lines repairs, cleanings or inspections and got top rate service every time. I highly recommend them!

Christina Roberts

5 years ago

Real bad service!! Looked at furnace,but didn't fix anything.I was told they'd get back with me on getting it fixed,but never heard from them again.Now I'm out of 85.00 dollars,and the furnace is still in need of repair

Michael Jackson

3 years ago

Great service and the price is right

Steve Avner

2 years ago

Paul Adams

3 years ago

Great service and installation work.

James Arnold

5 years ago

I wish I could post a review of their quality but as happened to several other reviewers they never showed up. This despite me having made an appointment a week in advance. Guess their quality might be good if big customer but after being told several times throughout. The day that they would call me when someone frees up (despite me having an appointment) 5:00 rolled around without a call and I took a day off work for nothing. So I can't see myself ever calling them again.

Rochelle “Ro” McNorton

4 years ago

I have been a home customer of McPhillips for many years. My furnace and air conditioner were installed by them. Technician Ernie B has been performing all the required yearly maintenance tasks needed to keep both appliances operating efficiently. After several power outages last week, my AC was inoperable. It stopped working on one of the hottest days (Saturday, July 20) of the year!!! I could not believe it. It had stopped working late Friday night after another power outage. I decided to call McPhillips. I decided that I could not wait till Wednesday( scheduling conflicts) to have my AC fixed. Ernie was on call. He said he would be over after finishing a current job. Unfortunately, commercial customers with contracts started to call and they took priority over my call. At some point, it was obvious that he could not make it. I did not wish to have the other tech come since it was past 2pm. Ernie said he felt bad because he had a good idea what the problem was and I had an engagement to go to that night. It was 83F when I returned home and Sunday morning it was still very warm. I surprisingly received a call from Ernie early Sunday saying he was definitely coming over to fix my AC with no emergency fee.
He diagnosed the issue and replaced the condenser in about 30 minutes. Only a person with a conscience would have done what Ernie did. I thanked him and he said he felt better after helping me. He did not want me to be without AC for three days. This is an example of excellent customer service and why I am a happy McPhillips customer.

Vickie

a month ago

Very happy with the service we received by McPhillips Plumbing, Heating and Air Conditioning. They were prompt for the appointment and worked efficiently to get the job done quickly. Also the repairman was friendly and educated us for how to lessen the chance for another occurrence. I recommend this company very highly!

Lori Melton

11 months ago

One of there plumbers told us we needed a hot water heater. While he was there he said we should replace our toilets because we can save money on water (they have the four gallon tanks), so we picked one up at the same time we got the hot water tank. He told us how much it would cost and noted what we would need, and we told him we would be getting in touch soon. My husband called and confirmed the charges with the receptionist prior to scheduling. We called and were told someone will be out between 8 and 10. At 9 my husband calls and was told someone will be out in 15. He calls again at 9:30 and was told he'd be there in 20. My husband had to cancel because he couldn't rely on him being there by 10. It was scheduled for the same time the next day, he shows at 9:45. It takes forever to drain the heater. He doesn't have a shut off valve (which was noted by original plumber). What kind of plumber doesn't have a shut off valve. We asked if he needed a permit, and he said no (which is a lie). He charged at anywhere from $132-$232 more than the original estimate, and the second one too. My husband has been calling for a month to tell them he needs to speak to the owner. Either they don't answer when the see his number or they just don't call back. They didn't give us a receipt, nor will they send us one. They also have nothing to say about the wobbly toilet they installed. I guess it would've been nice if he installed the nut. We found it in the driveway, but aren't sure how tight to tighten it (it still wobbles).I guess we should've waited when we had a problem with the bill until the plumber contacted his manager.

Deana Beey

8 months ago

I’m new to the area and was directed to mcphillips plumbing and heating threw a co-worker .Worst customer service and horrible Dispatch skills , Heating dispatcher Diane was very rude when I FINALLY got in contact !
Called for service she did not return my call .I called the plumbing dispatch and was transferred
Diane stated she was busy and sometimes calls get missed ( WHAT ) and advised I just tried calling back rather than expect a return phone call from her .I explained my issue and she told me no one was available for about 2 months they had real emergencies they need to take care of first ! Needless to say I will NOT be using their services , I say get rid DIANE bad representation for this company !

Raymond Canale

3 years ago

Called McPhillips late at night for my mom Erine brown came right out and fixed the boiler and was such a gentleman. Thank you Mchillips and Erine will use them again.

VICENTE STA ANA

2 years ago

Last Monday (1/11/2021), Ernie came to fix my furnace. He was able to clearly explain to me the reason my furnace wasn’t working. Step by step, he identified that the issue was my draft inducer motor fan .That same day, he was able to get the replacement parts. Then clean the dusty parts inside and performed leak test. I was glad that it was done in just a short time. I would definitely recommend him for his professionalism. Surely, I would prefer and refer this company if I would have other issue like my air conditioning and others.

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McPhillips, Plumbing, Heating, and Air Conditioning