Plumbing 911

Friendly service and knowledgeable

Shane was kind, courteous, and professional. He politely listened to our problem, he then proceeded to clear the clog. We are very pleased.

Very helpful and friendly!

I called, they answered! They delivered a brand new energy efficient hot water tank within 24 hours. The receptionist had no issues answering all of my questions and easing my mind about the entire process. The plumber that came out wore a mask, explained what he needed to do, and got it done within two hours with no mess. Great company!

My main drain clogged up with a root ball coming from a big silver maple tree on our property and flooded my laundry room. I called and Adam showed up within 45 min of my call. He made sure that the Water went down in the laundry room and made sure the main drain was all the way clear. He suggested a low cost preventive to buy me more time until the next time I will have to call them back because of the angry roots!!! Plumbing 911 is my go to for all things plumbing. We love Adam (my dog Zeus does too) and would not hesitate to have him back again for future plumbing issues!!!!

Plumbing 911 sent Jeff over to help us out with some toilet troubles as well as a new water line for our fridge. Couldn't be happier with the service and technician. 10/10 would recommend

Excellent service. Adam was prompt, very up front with descriptions of the work needed, answered all of my questions, and worked efficiently. Highly recommended.

Perfectly done job and responded quickly to my semi emergency as this is a rental property. Installation of hot water tank was excellent. Also the girl i initially spike with on the phone gave me a range of likely cost, didnt insist on a service call. So i knew my approx cost. I appreciated that!! Final cost was at the low end of the range she quoted.

Friendly! Quick repair! Professional.

My kitchen faucet was leaking.. I couldn't find anyone else to come earlier than 911.. Initially they were scheduled to come on a Monday morning however they called me on Friday afternoon asking to be home as the plumber is on his way..! My faucet is from Moen, so I had the O rings at home, which needed to be replaced.. Unfortunately, the plumber couldn't get the faucet handle out and told me the entire faucet needs to be replaced. He agreed to replace it in a short time.. so, he went out and got a different model Moen faucet and replaced it on the kitchen sink. Plumbing 911 charged me $507.47 for the entire process.. the same evening I found out the faucet they replaced cost $149 (Moen Model # 87557) in Highland Heights Home Depot. Upon reaching out to them.. I was told it's their regular charge.. to replace the kitchen faucet.. ! Blessings.. 🙏

He was in and out. Resolve the problem quick and very efficient and he was a very courtesy person and I will recommend this company and we'll use them again if needed

They responded quickly (another company didn’t even return my call). James was professional and efficient, was able to clean the seal on my garbage disposal and retighten it. He also added a bracket for the dishwasher hose that I didn’t even know was mounted incorrectly!

Very knowledgeable and friendly.

They came out and fixed my clogged sewer mainline. The man was professional and did a great job.

Ryan and Bob came out, gave me a quote upfront, even let me watch while they hydro jetted my pipe, explaining along the way what they were looking for and what they were doing. They were both very professional yet friendly. I would definitely recommend them.

Awesome service at a reasonable price.

While our family was out of town, a storm knocked down a very large tree that struck our Gas Meter. When checking our home for safety, the gas company detected a small gas leak inside our home. Our Gas (and heat) were shut off until the leak was fixed (March of 2023). I called several plumbing services and Plumbing911 was one of the only ones that answered our call over the weekend, and Jon was onsite the next morning. He worked overtime to try to find the leak and returned with additional team members to address the issues. When more damage was discovered, Jon Csontos worked into the evening to fix the issues, repair all of the damaged gas pipe and make our home safe for our family.

Even though we were out of town, Jon kept us updated on the progress throughout and was very helpful during this stressful event. I would highly recommend Jon for his professional work, honesty, and effort that he put into this job.

Very professional, friendly, helpful. Thanks for your service!

I have used this company twice now and I will forsure be using them for all of my future needs. They scheduling dept is very responsive. They got me in quickly both times. I was able to get a next day appointment. We requested Shane to return today as we really liked him the 1st time he came. We were not disappointed this time around either. He is personable, on time, and works efficiently. We have not had very good luck with other companies in the past and it is a great feeling to know who to call when things go wrong.

Great service very nice people. Jon was awesome got me back up and running we are so grateful to the ppl at Plumbing 911 !

Very quick and efficient service! Was surprised at how quick the process took from start to finish! Well done!

We called Saturday am for a backed up kitchen drain and Ryan was there by early afternoon! Ryan was fantastic in every way! Would totally recommend Plumbing 911 to everyone! Great job done Ryan! Thank You

Was very professional

One of my renters called to tell me that his basement was flooded and I was out of town. First, I called a drain cleaning company from Barberton (The Magic City) They were rude on the phone and told me that they were too busy to help and would not respond to my flooded basement for at least two weeks. Then I found 911 Plumbing -- from the receptionist who answered the phone to Jeff who did the actual plumbing work, they are pleasant, helpful and very responsive. 911 Plumbing came out the same day, assessed the problem and kept me (and my renter) informed during the entire process of clearing the drain and getting the basement drained! Thanks again Jeff and the staff at 911 Plumbing! You will be my first call for any future plumbing needs. You guys are what everyone hopes they will encounter when they need to call a plumber!

Great work

I have used Plumbing 911 in the past very pleased then and very pleased now. Robbie arrived on time and explained exactly what he needed to do to accomplish the job. Very friendly and efficient. I would highly recommend Robbie and the company

Very polite. Good service in a timely manner. I recommend James

I highly recommend this company. Very fast response for service, incredibly thorough as well as informative and compassionate. If you need a plumber contact them. I’ve dealt with many over the years - this company is by far the best.

We recently just had a sump pump emergency and during a heavy rain storm in the middle of the night realized our sump wasn’t working correctly as it was spraying water everywhere. I was able to call at 3 a.m and schedule an appointment with a very nice service rep for later that day and then I got another call later that morning saying they could even come earlier before our 10 a.m. - 12 window which was so nice to hear them offer us an earlier time frame. Bob was very nice and explained what was happening and was able to fix the issue quickly all while offering a coupon to us as well to help lower the cost. Truly great experience!

Adam was super. Very professional and knowledgeable. Got the problem solved quickly.

They were here in a couple hours and very responsive! The leak was fixed in under an hour!!

We will definitely use them again if needed. They were professional yet friendly.

Plumbing 911 was excellent! My kitchen sink pipes were frozen and they came out and got it running very quickly. They haven't frozen since! They also installed a water line to my fridge. An estimate was given before work was started and they ran everything by me before they did anything. I highly recommend them!

came out same day I called and was able to replace sump pump. Adam was very nice to work with and very knowledgeable. did not mind me asking lots of questions and watching him (not that I felt I needed to, but because I like to learn about these things). Truly 911 type service (for plumbing). would use again.

Rob was very easy and professional to deal with. His work cost estimates were reasonable, and he gave me volume discounts that other companies did/would not offer. I will not hesitate to call Plumbing 911 in the future for any plumbing need(s) that I may have.

It was a Saturday and no plumber would come out. I called 911 Plummer, and they came in an hour. Dennis was knowledgeable and worked fast and efficiently. I would recommend 911 Plumming to anyone. Thank you for your help.

Robbie was absolutely outstanding! Highly recommend him for your next plumbing job.

Robbie was personable, knowledgeable and on time. He efficiently replaced our kitchen faucet and cold water valve and ensured our satisfaction before leaving. Highly recommend.

My grandson flushed a toy and it got stuck the guy was very helpful and polite also explained everything he was doing and why.

Very nice person. Helpful

Shane was very pleasant and knowledgeable about explaining my plumbing questions and finding the correct solutions. This is the second time I have had him fix things and will not hesitate to request him again if I have more problems which are likely with my old plumbing. I am very happy with the service I have had from Plumbling 911.

The answered my call for help and were working on my problem within an hour! Took care of clogged drain and flooded bathroom. Left no mess. Made sure I understood every step of process.

Waited 3 hours after taking a service request to call back and say they don't service my area - did you not see my address when you took and then confirmed the request?

Absolutely the best! I wish all businesses were like them! Very professional and knowledgeable, explains the problem and the best and least expensive way to solve it. From the pleasant receptionist to the great plumber (Shane). We've used plumbing 911 a number of times, and I even called them for my dad's home. Nobody else I'd ever call!👍👍👍

Happy repeat customer. Quick to respond. Employees are always professional and friendly. Reasonable prices.

Very curtious and professional, would recommend to any one, thank you for the great job

Replace old sub pump, added new outlet and cleaned years dirt from sub crock

Service excellent. Showed up promptly and installed my garbage disposer in a professional manner in a short time. I tried first and was unable to do so even though I had installed one twice before in the last 25 years

This was the best experience I’ve ever had with a plumbing company. Adam came out and was professional, explained everything to me so I understood it and was so good with my dog! We will definitely be recommending them to anyone we know who needs a plumber!

Dennis was very professional and personable. He called a 1/2 hr before scheduled window and showed up at the time he confirmed over the phone. Start to finish he was up front and there were no hidden costs. Job was done within an hour after he arrived and Boom! Showers again! And the price was reasonable. Thanks Dennis and Plumbing 911. Definitely, will recommend and use again if needed!

Amazing customer service!

Nick did an amazing job on installing our new tub and shower along with fixing some very old drain pipes in our very old home. He did a great job from demo and tear down to the installation. We could not be more happy with the final results. Thanks again!

Apparently simple clog. $900 quote. That's not reasonable, that's robbery. Looking elsewhere. You should too.

Quick and easy, which was just what we needed.

Clean and efficient, had a blockage cleared in less than an hour!

Jeff was great! Very friendly. He is very knowledgeable on all topics and answered in detail on any questions I had. I scheduled online early morning and they were here same day. Job was completed. I will be using them again in the future.

Excellent service. Robbie Taylor along with Bob did an outstanding job on detecting and fixing my sewer line. While more work is required, they are the company for me. Kind, honest and dedicated to their profession. Many thanks all around.

Everything was professional and fast. Ty!

False advertising. They are not available 24 hours for emergencies. I got an email claiming service appointments are scheduled every 2 hours. After FOUR hours and no call, I called back at 5:30am and was told I'd be contacted between 8am-10am. Complete waste of time.

Ryan was on time, professional and extremely helpful. He fixed my toilet problems very quickly. It’s the first time I had to use a plumber and Ryan made it a pleasure. I will definitely use them again & recommended Ryan & Plumbing 911 to anyone who needs help!

Adam Taylor was extremely knowledgeable, courteous and personable. He had my old water heater out and the new one up and running in no time. I highly recommend him and Plummer 911 for you Plumbing needs.

Rob is awesome and very professional!

It was fantastic that they could come out the same day. The technician was very professional and courteous. The work was done well, but the price for the amount of time it actually took was super expensive.

This company is not located or operating out of this Mayfield Hts. address! They are located in Norton, OH. They are using an ex employee's address to attract business in the Eastern suburbs. I have attempted to have it removed.

Same day repair when I got in over my head replacing a tub fixture.

Robbie did the Hydro Jet to my pipes and cleared it all out!! Great service man and great guy!! Also gave a 90 day warranty and great pricing overall for when you need to take care of the pipes yourself!!

Gage did a great job for me. He was everything you want your handyman to be. On time, professional, and knowledgeable. Nice to work with a small family company. Good job

Excellent job.

Excellent explanation of the problems encountered.

Rob displayed good communication and arrived at the scheduled time slot to start the job. Rob knew what he was doing and worked with great professionalism. Rob was great in explaining what he was doing and answered all of the questions that I posed to him. I would not have any hesitation with Rob returning to preform another job.

Professional, but very friendly service,
Ryan made us feel very comfortable and was very fast but thorough too!

Ryan was very professional, knowledgeable, and honest. Would absolutely recommend.

We've used Plumbing 911 several times for clearing our drains. We won't call anyone else - they are efficient, always on time, great communication, and customer service can't be beat. Pricing is more than fair and an all around friendly group of guys.

Great and timely service.

The amount of great service we received from Plumbing 911 was amazing!! We had issues with another plumbing service they kept cancelling and not showing up. I called plumbing 911 explained our situation and with the crazy schedule she was able to get us in very quick! Our plumber Adam was communicative, friendly and very informative! He also went above and beyond and helped us hook our washer up!! As a new homeowner we will be using plumbing 911 in the future for any problems going forward. I would highly recommend this company!!! Also great price for everything we needed done!!

Great Service!!! Easy Online scheduling saved the day.

RYAN came out and did an Excellent job with the leaking pipes. Was on time very professional and courteous and took the time to explain everything to my mom. Would highly recommend him and Plumbing 911

Great customer service! Very professional and friendly. We will definitely use again if needed

After inspection of the line, Shane explained what the next step might be, and how to avoid this problem in the future.

We have well water and Nick replaced the entire water treatment system in the house. The water is softer than it’s ever been and the water pressure is back to normal. “ Plumbing 911” handled this job very professionally and they were on time. Thank you.

Plumbing911 fixed a recurring draining and clogging problem that wasn't cleared with the use of a traditional snake by the first company I called.

They used a drain camera and discovered tree roots and a large amount of sludge in our sewer pipe. They used hydrojetting, which cut through the roots and totally flushed out the sludge, leaving us with no more clogging or draining issues! They responded quickly and were very thorough and professional. They will be my go to for any future plumbing needs.

This is a fantastic, honest company! They were able to completely resolve an emergency issue other plumbers wanted thousands of dollars to fix for a fraction of the price. The plumbers who performed the work showed up on time and were very nice and professional. So happy to have found an honest plumbing company - if I ever need to call a plumber again, it will absolutely be Plumbing 911.

Technician was polite and informative. The technician left no mess. Was in and out, which allowed me to get on with my day

He tried his best to correct our problem ..

Fast, prompt and efficient! Solved my leaky faucet!

Even though I had to go with another company due to time constraints, Plumbing 911 demonstrated their professionalism by answering questions I had about my family's safety after a sewage backup. Being kind and courteous even if you don't contract their services shows a level of integrity one seeks in a company that you would invite into your home. Based on my short interaction, I would recommend Plumbing 911.

Our plumber Ryan Hartley was great and friendly! He made sure to inform us and help us in the best way as possible

Dennis is the best

We've used Nick at 911 Plumbing several times now for different plumbing jobs. Very knowledgeable, no fluff, great service.

Very good service. Cleared a drain in a home that had a very complicated drainage system. Thanks

WOW had there tech come and snake my kitchen sink he brake the snake in my drain then tell me they can fix it for 1100 hundred dollars so i asked to speak to the owner get this he walk out get in his truck and leave didn't even put the sink back together good luck if you choose this company 🤬

Great company. Jeff and Bob were great, showed me all that was wrong and fixed it quickly. Would call them again.

Very nice customer service. Professional and explained the problem. Highly recommend.

Pricey, but knowledgeable, effective, and friendly.

Professional, friendly, timely and efficient!

my experience with Adam Taylor was wonderful. He was sensitive and thorough and explained in detail everything he was doing. He is polite, knows what he is doing and efficient in his work. It was a tough job but he persevered until he found the problem. My name is Tammy Haseley not Samantha Hoyt (that is my granddaughter.)

Was figting with plumbing all morning. Robbie came out and had it fixed within 30 minutes.

Our main sewer line backed up. Adam came out and explained everything to me in detail that he thought could be the problem and answered all of my questions thoroughly. He showed me images during and after cleaning our sewer line. I would definitely recommend this company and Adam to anyone. Great job!!

Came on time. Introduced himself with his badge. Game me 2 estimates and explained everything of what was to be done with each one so I can make the right decision.

I was in need of an IMMEDIATE sink replacement. I called many companies in the area, but Plumbing 911 made time for me. I had Jeff Walkemeyer visit on 8/11 to replace my sink. Not only was he friendly, but he was knowledgeable as well. I would recommend Plumbing 911 to anyone. Thanks again!

I had work done by this company and they sent a guy named Jeff over . He was on time courteous and very professional ! I will definitely use them for my plumbing needs again and have referred them to family and friends

Our Bidet needed to be replaced, We called those people and instead of replacing the bidet, The Technician said I can't do it and charged us money just for coming, Please stay away from this company at all costs they just want your money and they don't want to help you. If you want a plumber call someone else. We will not be bringing those crooks back. You don't deserve money if you can't help the customer out.

My wife and I bought our home in February and then the main line broke in March! We received an insane quote to repair it from another company, so I called Pluming 911 for a second opinion. They quoted me more than half the price to do the same work!!!
Right from the start they were amazing. Our plumbers Ryan and Jeff were quick and efficient, and a joy to have in the home. The great part of using a family owned business is they treat you like you are family. I was never made to feel like a nuisance or bother when I had questions or concerns. They wanted me to be happy, and I most definitely am. I will use them if anything ever happens again.

P.S. - A big thank you to all the wonderful office staff as well, you rock!!

Ryan was an amazing worker. He was efficient, and professional. He made me aware of a possible issue that may need attention in the future and a possible concern with a pipe today. He handled it. He was very easy to talk to and he explained what he was doing. Because of his character and integrity, I would recommend anyone needing a plummer to request him. I CERTAINLY WILL!

Very good service,

These guys are very professional. They resolved my sewer drain problem quickly and timely. The quote was affordable and they even helped with my financing. Total customer satisfaction. Thanks again

wonderful service. On time and fast responding.

We reached out to them regarding a leaking toilet at a rental property and they came out next day, had the issue fixed and were very helpful in doing so. We would definitely call them again to assist with plumbing related matters!

An amazing experience everytime! Use them for all our houses and know the job is getting done correctly every time!

He did the job he was asked to do, and very quickly, and receive five stars. Richard J Finnick

Very professional and efficient, got the job done quickly, will use these folks in the future

They unclogged my tub at a excellent price in a timely manner

Good service and tech was very helpful/nice

Professional, excellent service
Jon has saved me more than once. Will continue to use them.

Was on time and handled the installation quick and efficient.

Saved the day by quickly responding to a burst pipe. Also fixed sink. Serviceman very professional and informative. Fair cost, too!!

I had water backing up into my basement late on a Friday night. I called Plumbing 911 and although they couldn't send anyone out that night, they promised to send someone first thing in the morning between 7 and 9 am. I received a call at 8 am on the dot from a very polite and knowledgeable plumber named John.

John was able to get to the root (not pun intended) cause of our problem through persistence. He did not want to leave us without a solution. He was very kind, patient, and extremely helpful as he walked us through what was wrong and what needed to be addressed.

Thank you for all of your hard work!

Thank you so much to my service tech Ryan for being courteous and professional. He did an great job at explaining the source of my issue, fixing it and answered all of my questions. Overall the experience with Plumbing 911 was excellent.

I was so pleased with Plumbing 911, they were on time, professional, and affordable. If I ever need plumbing services again, I will be calling them! So glad I found such a great company!

Dennis came out and fixed some major backup we were having with our plumbing. He's always been efficient and professional whenever we've needed work done. Definitely recommend.

I highly recommend this company! We had drains backing up in our home and Dennis tried everything he could for this job to be the least expensive it could. We ended up needing a sewer line repair and had to bring out an excavator but he first tried many things so that maybe we could avoid a big dig. Comparatively it was very reasonable for such a big job and Dennis was very honest and fair. If we ever need any more plumbing things we would use Plumbing 911 again!

Nick was prompt,professional and capable.

Rob was extremely professional, on time and gave me a total cost of the service before beginning. He not only fixed my plumbing issues but was cognitive of cleaning up after himself and protecting my floors by wearing foot coverings. Service was fantastic and I will definitely recommend Plumbing 911 to my friends.

Overall great service. Quick, responsive and knowledgeable. Happy I called them.

Call first thing in the morning and they had someone out at my house by noon. Did unbelievable work on snaking my line and clean up after he was done . Top notice service

We are new home owners and had our sink flood our kitchen late on a Friday night. A friend recommended we call Plumbing 911 and we couldn't be happier! They were able to get a technician out early the next morning and our problem was solved quickly. Thank you!

Nick was wonderful. He replaced the flange from our toilet, reset and cleaned up everything. Rechecked 3 times to make sure it was not leaking. What a valuable employee asset Nick is to your company. I have used Plumbing911 many times and will continue in the future. They are reliable and I highly recommend them.

Very knowledgeable, polite technicians. Great at troubleshooting. Had 3 different appointments over the past year, will definitely use again. Explained everything clearly and to our satisfaction.
Adam offered highly intelligent strategies for a future job I had many questions about. This house has the mixed up remains of an old well & septic system that was later hooked up to city water & sewer, and Adam patiently sorted it all out and explained as he suggested some alternatives.

Wonderful service every single time! So thankful for Plumbing 911!!The plumber John is awesome!

My water tank broke with water pouring through out my living room and hall. I called and a plumber was here in 40 minutes and it was after 5 pm when this happened. He was nice and professional and did a great job getting me a new hot water tank. Great job!

Our hot water tank was leaking, and we wanted to replace it with a tankless system. They came the same day to give us an estimate, and installed the new tank 2 days later. It took less than a day, and the work and clean-up was done with care.

Ok

I had a slow bathroom drain with leaking in my basement. Jeff found the problem and gave me an estimate and moved forward to fix the problem. I will be using this company for any future plumbing problems. They are pleasant, reasonable, knowledgeable and professional. Thanks Jeff!

Have used them multiple times in past. So when I had another problem pop up they were the first I called. Was able to get me an appointment quick. This time I had Ryan, he’s a nice guy and knows what he’s doing. Had another problem pop up that he was able to attend to right away. Will definitely use again in the future should the need arise

Had an emergency plumbing blockage that needed immediate attention.. called 911 plumbing and they were out within a couple hours, my technician was very knowledgeable, professional, and polite, cleared the blockage in no time! Will definitely use for all our plumbing needs!!!!! And will recommend to all my family and friends!! Great job 👍‼️

Plumbing 911 were great! Very professional, friendly, knowledgeable, and timely in fixing our plumbing issues. Would definitely recommend them!

When you need a plumber, you don’t need one in two days, you need one right now. Plumbing 911 responded late at night, and sent a plumber promptly at 8 AM. The plumber was a Mr. Ledger. He has a 25 year excellent record, and is a master plumber. He identified the problem right away, and had it fixed within two hours. I can’t say the price was a bargain! But I can say that it was about $50 less than quotes I received from other plumbers who were not able to come until tomorrow. He was friendly and accommodating.

Gage was very polite. He got the job done quick. Would highly recommend

Excellent and efficient

Though I did not use the company, I never will! I live in a duplex and they are working on an issue at my neighbor's and have literally dumped bucketsof raw seweage into both our yards.

Edit: after a call, they did attempt to clean up and put new grass seeds so i appreciate that but it should not have happened to begin with.

in what universe does a plumber make more per hour than a brain surgeon?!?! get real .
This is the type of company that hires the kind of people, with the nerve to walk into our homes, with the intention of ripping us off.
Do Not Use This Service!
They sent a representative out who tried to charge me $500 to remove my garbage disposal and re-connect the pipes.
i did it myself for $15 and it took me 10 minutes. (thank god for youtube)

We had a bad clog that one or two other businesses hadn't been able to fix over the last couple of years and James knocked it out in under 3 hours.
I scheduled the visit at 1:30pm for 2-4pm the same day and the timing and service was immaculate. I loved the little meet and great bio they sent of Mr. Bumgardner as well.
I don't look forward to future plumbing issues but I have a company I'll contact without worry now.

Plumber came on a Monday. Said a part needed to be ordered. Said he would be in contact. Never heard back. Called office. Receptionist said they would contact him and have him call. Still nothing. That was 2 weeks ago and I still haven't heard from anyone. Of course I went somewhere else and it was fixed same day. Only needed a new faucet.

Our plumber Nick was very informative, on time, professional and answered all our questions.

Lookin good

First time ever dealing with anything like this and James was super informative and helpful, and did a great job on the work he did! Definitely hope to use him again for some repair work he detected!

Was going to try this place for the first time since they had decent reviews and their website stated outstanding customer service 24/7.
Called on Saturday and no one can come until Tuesday? Not the 24/7 then.

I must say, the tech worked hard to clear my blocked drain. He never gave up considering how bad it was. He was very knowledgeable and professional. I thought for that my bill would have been higher than my estimate but it wasn't. I highly recommend them